TTEC TTEC Holdings Inc

Risks

• If we are unsuccessful in implementing our business strategy, our long-term financial prospects could be adversely affected
• Our markets are highly competitive, and we might not be able to compete effectively
• Our results of operations and ability to grow could be materially affected if we cannot adapt our service offerings to changes in technology and customer expectations
• The current trend to outsource customer care may not continue and the prices that clients are willing to pay for the services may diminish, adversely affecting our business
• Cyber-attacks, cyber-fraud, and unauthorized information disclosure could harm our reputation, cause liability, result in service outages and losses, any of which could adversely affect our business and results of operations
• A large portion of our revenue is generated from a limited number of clients and the loss of one or more of our clients could adversely affect our business
• If we cannot recruit, hire, train, and retain qualified employees to respond to client demands, our business will be adversely affected
• Our delivery model involves geographic concentration exposing us to significant operational risks
• We routinely consider acquisitions, divestitures or other strategic transactions and may enter into such transactions at any time
• Our strategy of growing through acquisitions may impact our business in unexpected ways
• Uncertainty and inconsistency in privacy and data protection laws that impact our business and high cost of compliance with such laws may impact our ability to deliver services and our results of operations
• Our cloud solutions are technology vendor dependent, which may impact our ability to grow our business and our results of operations
• Our profitability could suffer if our cost-management strategies are unsuccessful
• Our financial results depend on our capacity utilization and our ability to forecast demand and make timely decisions about staffing levels, investments, and operating expenses
• Our sales cycles for new client relationships and new lines of business with existing clients can be long, which results in a long lead time before we receive revenues
• Increases in income tax rates, changes in income tax laws or disagreements with tax authorities could adversely affect our business, financial condition or results of operations
• Our profitability may be adversely affected if we are unable to expand and maintain our delivery centers in countries with stable wage rates and find new locations required by our clients
• Increases in the cost of communication and data services or significant interruptions in such services could adversely affect our business
• Defects or errors in software utilized in our service offerings could adversely affect our business
• If the transfer pricing arrangements we have among our subsidiaries are determined to be inappropriate, our tax liability may increase
• Legislation discouraging offshoring of service by United States companies or making such offshoring difficult could significantly affect our business
• Health epidemics could disrupt our business and adversely affect our financial results
• Our bylaws designate Delaware courts as the exclusive forum for most disputes with our stockholders, which could limit our stockholders’ ability to obtain a favorable judicial forum for their disputes.
• Delaware law and certain provisions in our restated certificate of incorporation and amended and restated bylaws might discourage, delay or prevent a change of control of our company or changes in our management and, therefore, depress the price of our common stock
• Our Chairman and Chief Executive Officer controls a majority of our stock and has control over all matters requiring action by our stockholders; and his interest may conflict with the interests of our other stockholders