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Risks

• The COVID-19 pandemic or another pandemic could have a material adverse impact on our business and operations.
• The loss of significant customer contracts, including our IDIQ with the Department of Homeland Security, could also have an adverse impact on our financial results.
• Our sales cycles can be long, unpredictable and require considerable time and expense, which may cause our operating results to fluctuate.
• Our financial resources are limited and the failure of one or more new product or service offerings could materially harm our financial results.
• We currently have access to a credit facility agreement, which requires us to maintain financial covenants and failure to maintain such covenants could limit our access to debt capital and simultaneously require immediate repayment of borrowings by our lender.
• Federal agencies and certain large customers can unexpectedly terminate their contracts with us at any time without penalty.
• Our inability to accurately price and sell our product offerings at an acceptable profit margin that customers are willing to pay will have a negative impact on our business that could extend for a number of years.
• If we fail to effectively manage and develop our strategic relationships with key systems integrators, or if those third parties choose not to market and sell our TM2 offering, our operating results would suffer.
• We provide minimum service-level commitments to many of our customers, and our inability to meet those commitments could result in significant loss of customers, harm to our reputation and costs to us.
• Our long-term success in our industry depends, in part, on our ability to expand the sales of our solutions to customers located outside of the United States, and thus our business is susceptible to risks associated with international sales and operations.
• A continued proliferation and diversification of communications technologies or devices could increase the costs of providing our software products or limit our ability to provide our TM2 offering to potential customers.
• If a communications carrier prohibits customer disclosure of communications billing and usage data to us, the value of our solution to customers of that carrier would be impaired, which may limit our ability to compete for their business.
• We may incur substantial costs in connection with contracts awarded through a competitive procurement process, which could negatively impact our operating results.
• Our failure to obtain and maintain security certifications and necessary security clearances may limit our ability to perform classified work directly for government customers as a prime contractor or subcontractor, which could cause us to lose business.
• Federal government contracts contain provisions giving government customers a variety of rights that are unfavorable to us, including the ability to terminate a contract at any time for convenience.
• Security breaches or cybersecurity events could result in the loss of customers and negative publicity and materially harm our business.
• Actual or perceived breaches of our security measures, or governmental required disclosure of customer information could diminish demand for our solution and subject us to substantial liability.
• We may be liable to our customers for damages caused by our services or by our failure to remedy system failures.
• Our ability to provide services to our customers depends on our customers’ continued high-speed access to the internet and the continued reliability of the internet infrastructure.
• Defects or errors in our TM2 platform and/or processes could harm our reputation, impair our ability to sell our products and result in significant costs to us.
• Assertions by a third party that our software products or technology infringes its intellectual property, whether or not correct, could subject us to costly and time-consuming litigation or expensive licenses.
• We may be unable to protect our proprietary software and methodology.
• Our failure to comply with complex procurement laws and regulations could cause us to lose business and subject us to a variety of penalties.
• The adoption of new procurement laws or regulations could reduce the amount of services that are outsourced by the federal government and cause us to experience reduced revenues.
• Unfavorable government audit results could subject us to a variety of penalties and sanctions, and could harm our reputation and relationships with our customers.
• Our common stock price has been volatile and is likely to be volatile in the future.
• The future sale of shares of our common stock may negatively affect our common stock price and/or be dilutive to current stockholders.
• A third party could be prevented from acquiring shares of our common stock at a premium to the market price because of our anti-takeover provisions.
• We do not expect to declare any dividends in the foreseeable future.