Incorporated in
Fiscal year end
Former names
Bui Inc, Buyers United Inc, Buyersonlinecom Inc, Ucn Inc
IRS number
inContact (“inContact,” “we,” “us,” “our,” or the “Company”) is a leading provider of contact center solutions that help companies around the world achieve their customer experience goals. We are at the intersection of two major long-term disruptions: first, with the cloud, and second with the “Age of the Customer” wherein customers now have more voice and more choice. Customer experience is rapidly evolving for organizations of any size, a result of the proliferation of digital channels and social media, mobile technology, the need to reduce customer churn and increase loyalty and “always on” consumers. As a result, enterprises seek a customer experience strategy that successfully connects to consumers throughout the customer journey. Every contact or touchpoint on that customer journey is an opportunity to get the customer onboard, complete the sale increase their loyalty, reduce churn, and otherwise drive greater customer satisfaction.  The contact center is truly the front line in this battle.  We see our role as providing the best performing and widest range of tools to make that contact center cost efficient and effective in driving greater revenues and higher customer satisfaction.
Quarter (USD) Sep 16 Jun 16 Mar 16 Dec 15
Revenue 67.02M 63.8M 62.39M 61.5M
Net income -6.86M -7.42M -2.23M -3.83M
Diluted EPS -0.11 -0.12 -0.04 -0.06
Net profit margin -10.24% -11.63% -3.57% -6.22%
Operating income -4.99M -5.57M -3.21M -2.15M
Net change in cash 3.01M 21.57M -12.75M -2.11M
Cash on hand 40.87M 37.86M 16.3M 29.05M
Cost of revenue 31.34M 30.76M 30.1M 29M
Annual (USD) Dec 15 Dec 14
Revenue 221.99M 171.78M
Net income -22.78M -10.56M
Diluted EPS -0.37 -0.18
Net profit margin -10.26% -6.15%
Operating income -16.87M -19.27M
Net change in cash -3.36M
Cash on hand 29.05M 32.41M
Cost of revenue 107.95M 88.14M

Financial data from Incontact earnings reports

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