Content analysis
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H.S. senior Avg
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New words:
announcement, April, ASU, bank, Barry, cancelled, classification, collectively, commitment, Confirmation, constitute, counterparty, Daniel, default, delisting, Description, Engineering, EVP, experimental, extinguish, extinguishment, extraordinary, FASB, forward, fractional, grace, indeterminable, insolvency, IRC, Kozanian, lieu, Mar, merger, National, nationalization, President, pursue, refinance, repayment, restructuring, retrospective, retrospectively, revolving, secondary, segment, skilled, strike, tender, Topic, treated, Trust, trustee, unwinding, unwound, Zwarenstein
Removed:
assessment, augmentation, Australian, cumulative, execution, experiencing, hosted, immaterial, Inference, matured, occur, receiving, retire, reviewed
Financial report summary
?Competition
Cisco Systems • NICE • TTEC • 8X8 • eGain • Crexendo • Spok • Ooma • RingCentral Inc. - Ordinary Shares • AvayaRisks
- If triggered, the conditional conversion features of the convertible senior notes may adversely affect our financial condition and operating results.
- Transactions relating to the convertible senior notes may dilute the ownership interests of our existing stockholders or adversely affect the market price of our common stock; the trading price of our convertible senior notes may be affected by volatility in the price of our common stock.
Management Discussion
- ITEM 7. Management’s Discussion and Analysis of Financial Condition and Results of Operations
- You should read the following discussion in conjunction with the consolidated financial statements and notes thereto included elsewhere in this report.
- We are a pioneer and leading provider of intelligent cloud contact centers with more than 3,000 clients. We believe we achieved this leadership position through our expertise and technology, which has empowered us to help organizations of all sizes transition from legacy on-premise contact center systems to our cloud solution. Our solution, comprised of our VCC cloud platform and applications, allows simultaneous management and optimization of customer interactions across voice, chat, email, web, social media and mobile channels, either directly or through our APIs. Our VCC cloud platform matches each customer interaction with an appropriate agent resource and delivers relevant customer data to the agent in real-time through integrations with adjacent enterprise applications, such as CRM software, to optimize the customer experience and improve agent productivity. Unlike legacy on-premise contact center systems, our solution requires minimal up-front investment, can be rapidly deployed and adjusted depending on our client’s requirements.