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UNITED STATES SECURITIES AND EXCHANGE COMMISSION
Washington, D.C. 20549
FORM 10-K
xANNUAL REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934
 For the fiscal year ended December 31, 20122013
OR
oTRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934
 For the transition period from    to
Commission file number 1-4879
Diebold, Incorporated
(Exact name of Registrant as specified in its charter)
Ohio34-0183970
(State or other jurisdiction of
incorporation or organization)
(I.R.S. Employer Identification No.)
  
5995 Mayfair Road,
P.O. Box 3077, North Canton, Ohio
44720-8077
(Address of principal
executive offices)
(Zip Code)
Registrants telephone number, including area code (330) 490-4000
Securities registered pursuant to Section 12(b) of the Act:
Title of each className of each exchange on which registered:
Common Shares $1.25 Par ValueNew York Stock Exchange
Securities registered pursuant to Section 12(g) of the Act:
None
Indicate by check mark if the registrant is a well-known seasoned issuer, as defined in Rule 405 of the Securities Act.  Yes ox  No xo
Indicate by check mark if the registrant is not required to file reports pursuant to Section 13 or 15(d) of the Exchange Act.  Yes o  No x
Indicate by check mark whether the registrant (1) has filed all reports required to be filed by Section 13 or 15(d) of the Securities Exchange Act of 1934 during the preceding 12 months (or for such shorter period that the registrant was required to file such reports), and (2) has been subject to such filing requirements for the past 90 days.  Yes x  No o
Indicate by check mark whether the registrant has submitted electronically and posted on its corporate Web site, if any, every Interactive Data File required to be submitted and posted pursuant to Rule 405 of Regulation S-T during the preceding 12 months (or for such shorter period that the registrant was required to submit and post such files).  Yes x  No o
Indicate by check mark if disclosure of delinquent filers pursuant to Item 405 of Regulation S-K is not contained herein, and will not be contained, to the best of registrant’s knowledge, in definitive proxy or information statements incorporated by reference in Part III of this Form 10-K or any amendment to this Form 10-K.  o
Indicate by check mark whether the registrant is a large accelerated filer, an accelerated filer, a non-accelerated filer, or a smaller reporting company. See the definitions of “large accelerated filer,” “accelerated filer” and “smaller reporting company” in Rule 12b-2 of the Exchange Act.
Large  accelerated filer x
Accelerated filer o
Non-accelerated filer o
Smaller reporting company o
(do not check if a smaller reporting company)

Indicate by check mark whether the registrant is a shell company (as defined in Rule 12b-2 of the Act).  Yes o  No x

Approximate aggregate market value of the voting and non-voting common equity held by non-affiliates as of June 30, 2012,2013, based upon the closing price on the New York Stock Exchange on June 30, 2012,28, 2013, was $2,322,293,0452,143,286,411.

Number of shares of common stock outstanding as of February 8, 201328, 2014 was 63,249,00064,289,504.

DOCUMENTS INCORPORATED BY REFERENCE
Listed hereunder are the documents, portions of which are incorporated by reference, and the parts of this Form 10-K into which such portions are incorporated:
Diebold, Incorporated Proxy Statement for 20132014 Annual Meeting of Shareholders to be held on or about April 25, 2013,24, 2014, portions of which are incorporated by reference into Part III of this Form 10-K.





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PART I

ITEM 1: BUSINESS
(dollars in thousands)

GENERAL
Diebold, Incorporated (collectively with its subsidiaries, the Company) was incorporated under the laws of the state of Ohio in August 1876, succeeding a proprietorship established in 1859.

The Company is a global leader in providing integrated software-led services and software, financial self-service delivery and security systems to primarily the financial, commercial, governmentretail and retailother markets. The Company’s visionCompany today has approximately 16,000 employees with representation in more than 90 countries worldwide. The Company recently unveiled its multi-year turnaround strategy, Diebold 2.0, at the Investment Community Conference in November of 2013. The objective of Diebold 2.0 is to transform the Company into a world-class, services-led and software enabled provider of secure, convenient and efficient solutions for its customers. The turnaround strategy will follow a “Crawl, Walk, Run” approach, which requires the core business operations to be recognizedstabilized in the “Crawl” phase and build the foundation for future growth in the “Walk” and “Run” phases. Four core pillars provide the Company a clear path toward reaching this multi-year objective:
Reduce its cost structure and improve its near-term delivery and execution.
Generate increased free cash flow in order to fund the investments necessary to drive profitable growth, while preserving the ability to return value to shareholders in the form of reliable dividends and, as appropriate, share repurchases.
Attract and retain the essential partner in creatingtalent necessary to drive innovation and implementing ideas that optimize convenience, efficiency and security. This vision is the guiding principle behind the Company’s transformation to becoming a more software-led services company. Services comprise more than 50 percentfocused execution of the Company’s revenue. transformation strategy.
Return the Company to a sustainable, profitable growth trajectory.

The Company expects that this percentage will continuesees opportunities to grow over time asleverage its capabilities in services, software and innovation to meet the Company continues to build onneeds of its strong base of maintenance and advanced services to deliver world-class integrated services.rapidly evolving markets. Sales of systems and equipment are made directly to customers by the Company’s sales personnel, manufacturers’ representatives and distributors globally. The sales and support organizations work closely with customers and their consultants to analyze and fulfill the customers’ needs. The Company has sharpened its focus on executing its core strategies in financial self-service (FSS) and electronic security. This includes making the appropriate investments to deliver growth within these areas. Finally, the Company remains committed to a disciplined risk assessment process, focused on proactively identifying and mitigating potential risks to the Company's continued success.

SERVICE AND PRODUCT SOLUTIONS
The Company has two core lines of business: Self-Service Solutions and Security Solutions, which the Company integrates based on its customers’ needs. Financial information for the service and product solutions can be found in note 19 to the consolidated financial statements, which is contained in Item 8 of this annual report on Form 10-K.

Self-Service Solutions
One popular example of a self-service solutionssolution is the automated teller machine (ATM). The Company offers an integrated line of self-service technologies and services, including comprehensive ATM outsourcing, ATM security, deposit automation, recycling and payment terminals and software. The Company also offers advanced functionality terminals capable of supporting two-way video technology to support bank branch transformation. The Company is a leading global supplier of ATMs and related services and holds the leading market position in many countries around the world.

Self-Service Support and Managed Services
From analysis and consulting to monitoring and repair, the Company provides value and support to its customers every step of the way. Services include installation and ongoing maintenance of our products, OpteView® remote services, availability management, branch transformation and distribution channel consulting. Additionally, service revenue includes services and parts the Company provides on a billed-work basis that are not covered by warranty or service contract. The Company also provides outsourced and managed services including remote monitoring, troubleshooting for self-service customers, transaction processing, currency management, maintenance services and full support via person to person or online communication.






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Self-Service Products
The Company offers a wide variety of self-service solutions. Self-service products compriseinclude a full range of ATMs and teller automation terminals as well as ATMs capable of cash dispensing and a number of more advanced functionalities, including check and cash deposit automation, technology such as check-cashing machines, bulk cash recyclersrecycling and bulk check deposit.two-way video.

Self-Service Software
The Company offers software solutions consisting of multiple applications that process events and transactions. These solutions are delivered on the appropriate platform, allowing the Company to meet customer requirements while adding new functionality in a cost-effective manner.

Security Solutions
From the safes and vaults that the Company first manufactured in 1859 to the full range of advanced electronic security offerings it provides today, the Company’s integrated security solutions contain best-in-classutilize advanced products and award-winningan extensive services portfolio for its customers’customers' unique needs. The Company provides its customers with the latest technological advances to better protect their assets, improve their workflow and increase their return on investment. TheseThe Company also provides internet banking, online payment and mobile banking security solutions aimed at preventing various types of fraud, such as phishing, pharming, and key logging.  All of these solutions are backed with experienced sales, installation and service teams. The Company is a leader in providing physical and electronic security systems as well as assisted transactions, providing total security systems solutions to financial, commercial, retail, commercial and governmentother markets.



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Physical Security and Facility Products
The Company provides security solutions, and facility products, pneumatic tube systems for drive-up lanes, vaults, safes, depositories, bullet-resistive items and undercounter equipment.

Electronic Security Products
The Company provides a broad range of electronic security products including digitalcamera and video surveillance equipment, alarms, access control systems and biometric technologies, alarms and remote monitoring and diagnostics.technologies.

Monitoring and Services
The Company provides security monitoring solutions, including remote monitoring and diagnostics, fire detection, intrusion protection, managed access control, energy management, and remote video management and storage, as well as logical security.security and web-based solutions like SecureStat®.

IntegratedOutsourcing and Managed Service Solutions
The Company provides end-to-end outsourcing and managed service solutions with a single point of contact to help customers maximize their self-service channel by incorporating new technology, meeting compliance and regulatory mandates, protecting their institutions and reducing costs, all while ensuring a high level of service for their customers. Each unique solution may include hardware, services, software services or a combination of all threethese components. The Company provides value to its customers by offering a comprehensive array of hardware-agnostic integratedoutsourcing and managed services and support. The Company’s service organization provides strategic analysis and planning of new systems, systems integration, architectural engineering, consulting and project management that encompass all facets of a successful financial self-serviceFSS implementation. The Company also provides design, products, service, installation, project managementmaintenance and monitoring of electronic security productssystems to financial, government,commercial, retail and commercialother customers.

Election and Lottery Systems
The Company is a provider of voting equipmentoffers election and related productslottery systems product solutions and servicessupport to the government in Brazil. The Company provides elections and lottery equipment, networking, tabulation and diagnostic software development, training, support and maintenance.

OPERATIONS
The principal raw materials used by the Company in its manufacturing operations are steel, plastics, and electronic parts and components, which are purchased from various major suppliers. These materials and components are generally available in ample quantities. Within the Company's services operations, fuel is a significant cost factor.

The Company’s operating results and the amount and timing of revenue are affected by numerous factors including production schedules, customer priorities, sales volume and sales mix. During the past several years, the Company has changed the focus of its self-service business to that of a total solutions and integrated services approach. The value of unfilled orders is not a meaningful indicator of future revenues due to the significant portion of revenues derived from the Company’s growing service-based business, for which order information is not available. Therefore, the Company believes that backlog information is not material to an understanding of its business.



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The Company carries working capital mainly related to trade receivables and inventories. Inventories generally are only manufactured or purchased as orders are received from customers. The Company’s normal and customary payment terms generally range from net 30 to 90 days from date of invoice. The Company generally does not offer extended payment terms. The Company also provides financing arrangements to customers that are largely classified and accounted for as sales-type leases. As of December 31, 20122013, the Company’s net investment in finance lease receivables was $77,656105,491.

SEGMENTS AND FINANCIAL INFORMATION ABOUT GEOGRAPHIC AREAS
In the fourth quarter of 2013, the Company began management of its business on a regional geographic basis, changing from the previous model, which was a more condensed geographic basis. In order to align the Company's external reporting of its financial results with this change, the Company has modified its segment reporting. The Company manages its businesses on a geographic basis andnow reports the following twofive segments: Diebold North America (DNA)(NA), Asia Pacific (AP), Europe, the Middle East and Diebold International (DI). Africa (EMEA), Latin America (LA) and Brazil.

The DNA segment sellsfive geographic segments sell and services financialservice FSS and retailsecurity systems in the United States and Canada. The DI segment sells and services financial and retail systems over the remainder ofaround the globe, as well as election and lottery solutions in Brazil, through wholly-owned subsidiaries, majority-owned joint ventures and independent distributors in most major countries throughout Europe, the Middle East, Africa, Latin America and in the Asia Pacific region (excluding Japan and Korea).countries. Segment financial information can be found in note 19 to the consolidated financial statements, which is incorporated herein by reference.contained in Item 8 of this annual report on Form 10-K.

Sales to customers outside the United States in relation to total consolidated net sales were $1,493,386 or 52.3 percent in $1,458,0192013, $1,458,019 or 48.7 percent in 2012, $1,494,681 and $1,494,681 or 52.7 percent in 2011 and $1,560,879 or 55.3 percent in 2010.



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Property, plant and equipment, at cost, located in the United States totaled $413,315, $468,575 $455,814 and $454,666$455,814 as of December 31, 20122013, 20112012 and 20102011, respectively, and property, plant and equipment, at cost, located outside the United States totaled $185,779, $193,335 $186,442 and $191,569$186,442 as of December 31, 20122013, 20112012 and 20102011, respectively.

Additional financial information regarding the Company’s international operations is included in note 19 to the consolidated financial statements, which is incorporated herein by reference.contained in Item 8 of this annual report on Form 10-K. The Company’s non-U.S. operations are subject to normal international business risks not generally applicable to domestic business. These risks include currency fluctuation, new and different legal and regulatory requirements in local jurisdictions, political and economic changes and disruptions, tariffs or other barriers, potentially adverse tax consequences and difficulties in staffing and managing foreign operations.

PRODUCT BACKLOG
The Company's product backlog was approximately $728,811 and $529,716 as of December 31, 2013 and 2012, respectively. The backlog includes orders estimated or projected to be shipped or installed within 12 months. Although the Company believes the orders included in the backlog are firm, some orders may be canceled by customers without penalty, and the Company may elect to permit cancellation of orders without penalty where management believes it is in the Company's best interests to do so. Historically, the Company has not experienced significant cancellations within its product backlog. Additionally, over 50 percent of the Company's revenues are derived from its service business, for which backlog information is not measured. Therefore, the Company does not believe that its product backlog, as of any particular date, is necessarily indicative of revenues for any future period.

COMPETITION
The Company participates in many highly competitive businesses with some services and products in direct competition directly with similar services and products and others with alternative products that have similar uses or produce similar results. The Company distinguishes itself by providing unique value with a wide range of software-led services and software capabilities tailored to meet customers' needs. The Company believes, based upon outside independent industry surveys, that it is a leading service provider for and manufacturer of financial self-serviceFSS systems in the United States and is also a market leader internationally. In the area of automated transaction systems, the Company competes on a global basis primarily with NCR Corporation and Wincor-Nixdorf. On a regional basis, the Company competes with many other hardware and software companies such asincluding, but not limited to, GRG Banking Equipment Co., Ltd. and Nautilus Hyosung in Asia PacificAP and Itautec and Perto in Latin America.LA. In the security service and product markets, the Company competes with national, regional and local security companies. Of these competitors, some compete in only one or two product lines, while others sell a broad spectrum of security services and products. The unavailability of comparative sales information and the large variety of individual services and products make it difficult to give reasonable estimates of the Company's competitive ranking in or share of the security market within the financial services, commercial, retail commercial and government sectors. However, the Company is a uniquely positioned security service and solution provider to global, national, regional and local financial, commercial and industrial customers.  The Company also has a strong position in North America and in global markets as a premier security


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service provider that offers a full portfolio of security monitoring and managed services, as well as a full spectrum of systems integration and enterprise level capabilities. 

The Company provides elections systems product solutions and support to the Brazilian government. Competition in this market is limited and based upon technology pre-qualification demonstrations to the Brazilian government. Due to the technology investment required in elections systems, barriers to entry in this market are high.

RESEARCH, DEVELOPMENT AND ENGINEERING
Customer demand for self-service and security technologies is growing. In order to meet this demand, the Company is focused on delivering innovation to its customers by continuing to invest in technology solutions that enable customers to reduce costs and improve efficiency. Expenditures for research, development and engineering initiatives were $85,88192,315, $78,10885,881 and $74,22578,108 in 20122013, 20112012 and 20102011, respectively. In 2012,2013, the Company introduced the first conceptintelligent-powered ATM, in the world to utilize 4G technology. In collaborationDiebold 429. Designed for urban and rural areas of India, this machine combines energy efficiency and environmental resistance with Verizon, operator of the largest 4G network in the United States, Diebold integrated 4G LTE technology to create a new, additional channel for communication to and from the ATM. Traditionally, the ATM has communicated only with the financial institution or the transaction processor. With the addition of the 4G LTE channel, the ATM also has the potential to communicate directly with third parties, such as service providers or monitoring centers, which would potentially allow for increased efficiencies, enhanced security and improved customer service at the ATM.functionality. The Diebold 429 consumes approximately 40 percent less energy than previous cash dispensers available in these Indian markets and can switch between three possible power sources, ultimately lowering total cost of ownership and maximizing uptime while delivering unprecedented convenience to consumers.

PATENTS, TRADEMARKS, LICENSES
The Company owns patents, trademarks and licenses relating to certain products in the United States and internationally. While the Company regards these as items of importance, it does not deem its business as a whole, or any industry segment, to be materially dependent upon any one item or group of items.

ENVIRONMENTAL
Compliance with federal, state and local environmental protection laws during 20122013 had no material effect upon the Company’s business, financial condition or results of operations.

EMPLOYEES
At December 31, 20122013, the Company employed 16,751approximately 16,000 associates globally. The Company’s service staff is one of the financial industry’s largest, with professionals in more than 600 locations and representation in nearlymore than 90 countries worldwide.



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EXECUTIVE OFFICERS
Refer to Part III, Item 10 of this annual report on Form 10-K for information on the Company's executive officers, which is incorporated herein by reference.

AVAILABLE INFORMATION
The Company uses its Investor Relations web site, www.diebold.com/investors, as a channel for routine distribution of important information, including stock information, news releases, analystinvestor presentations and financial information. The Company posts filings as soon as reasonably practicable after they are electronically filed with, or furnished to, the U.S. Securities and Exchange Commission (SEC), including its annual, quarterly, and current reports on Forms 10-K, 10-Q, and 8-K; its proxy statements; and any amendments to those reports or statements. All such postings and filings are available on the Company’s Investor Relations web site free of charge. In addition, this web site allows investors and other interested persons to sign up to automatically receive e-mail alerts when the Company posts news releases and financial information on its web site. Investors and other interested persons can also follow the Company on Twitter at http://twitter.com/dieboldinc. The SEC also maintains a web site, www.sec.gov, that contains reports, proxy and information statements, and other information regarding issuers that file electronically with the SEC. The content on any web site referred to in this annual report on Form 10-K is not incorporated by reference into this annual report unless expressly noted.



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ITEM 1A: RISK FACTORS
(dollars in thousands)

The following are certain risk factors that could affect our business, financial condition, operating results and cash flows. These risk factors should be considered in connection with evaluating the forward-looking statements contained in this annual report on Form 10-K because they could cause actual results to differ materially from those expressed in any forward-looking statement. The risk factors highlighted below are not the only ones we face. If any of these events actually occur, our business, financial condition, operating results or cash flows could be negatively affected.

We caution the reader to keep these risk factors in mind and refrain from attributing undue certainty to any forward-looking statements, which speak only as of the date of this annual report on Form 10-K.

Demand for and supply of our services and products may be adversely affected by numerous factors, some of which we cannot predict or control. This could adversely affect our operating results.
Numerous factors may affect the demand for and supply of our services and products, including:

changes in the market acceptance of our services and products;
customer and competitor consolidation;
changes in customer preferences;
declines in general economic conditions;
changes in environmental regulations that would limit our ability to service and sell products in specific markets;
macro-economic factors affecting banks, credit unions and other financial institutions may lead to cost-cutting efforts by customers, which could cause us to lose current or potential customers or achieve less revenue per customer; and
availability of purchased products.

If any of these factors occur, the demand for and supply of our services and products could suffer, and this would adversely affect our results of operations.

Increased energy and raw material costs could reduce our income.
Energy prices, particularly petroleum prices, are cost drivers for our business. In recent years, the price of petroleum has been highly volatile, particularly due to the unstable political conditions in the Middle East and increasing international demand from emerging markets. Price increases in fuel and electricity costs, such as those increases whichthat may occur from climate change legislation or other environmental mandates, will continue to increase our cost of operations. Any increase in the costs of energy
would also increase our transportation costs.

The primary raw materials in our financial self-service,FSS, security, election and electionlottery systems product solutions are steel, plastics and electronic parts and components. The majority of our raw materials are purchased from various local, regional and global suppliers pursuant to supply contracts. However, the price of these materials can fluctuate under these contracts in tandem with the pricing of raw materials.


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Although we attempt to pass on higher energy and raw material costs to our customers, it is often not possible given the competitive markets in which we operate.

Our business may be affected by general economic conditions, cyclicality and uncertainty and could be adversely affected during economic downturns.

Demand for our services and products is affected by general economic conditions and the business conditions of the industries in which we sell our services and products. The business of most of our customers, particularly our financial institution customers, is, to varying degrees, cyclical and has historically experienced periodic downturns. Under difficult economic conditions, customers may seek to reduce discretionary spending by forgoing purchases of our services and products. This risk is magnified for capital goods purchases such as ATMs and physical security products. In addition, downturns in our customer’scustomers' industries, even during periods of strong general economic conditions, could adversely affect the demand for our services and products, and our sales and operating results.



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In particular, continuing economic difficulties in the U.S. credit markets and the global markets have led to an economic recession in some or all of the markets in which we operate. As a result of these difficulties and other factors, including new or increased regulatory burdens, financial institutions have failed and may continue to fail resulting in a loss of current or potential customers, or deferred or canceled orders, including orders previously placed. Any customer deferrals or cancellations could materially affect our sales and operating results.

Additionally, the unstable political conditions in the Middle East or the sovereign debt concerns of certain countries could lead to further financial, economic and political instability, and this could lead to an additional deterioration in general economic conditions.

We may be unable to achieve, or may be delayed in achieving, our cost-cutting initiatives, and this may adversely affect our operating results and cash flow.
We have launched a number of cost-cutting initiatives, including restructuring initiatives, to improve operating efficiencies and reduce operating costs. Although we have achieved a substantial amount of annual cost savings associated with these cost-cutting initiatives, we may be unable to sustain the cost savings that we have achieved. In addition, if we are unable to achieve, or have any unexpected delays in achieving, additional cost savings, our results of operations and cash flow may be adversely affected. Even if we meet our goals as a result of these initiatives, we may not receive the expected financial benefits of these initiatives.

We face competition that could adversely affect our sales and financial condition.
All phases of our business are highly competitive. Some of our products are in direct competition with similar or alternative products provided by our competitors. We encounter competition in price, delivery, service, performance, product innovation, product recognition and quality.

Because of the potential for consolidation in any market, our competitors may become larger, which could make them more efficient and permit them to be more price-competitive. Increased size could also permit them to operate in wider geographic areas and enhance their abilities in other areas such as research and development and customer service. As a result, this could also reduce our profitability.

We expect that our competitors will continue to develop and introduce new and enhanced services and products. This could cause a decline in market acceptance of our services and products. In addition, our competitors could cause a reduction in the prices for some of our services and products as a result of intensified price competition. Also, we may be unable to effectively anticipate and react to new entrants in the marketplace competing with our services and products.

Competitive pressures can also result in the loss of major customers. An inability to compete successfully could have an adverse effect on our operating results, financial condition and cash flows in any given period.

Additional tax expense or additional tax exposures could affect our future profitability.
We are subject to income taxes in both the United States and various non-U.S. jurisdictions, and our domestic and international tax liabilities are dependent upon the distribution of income among these different jurisdictions. If we change our intention to repatriate cash and cash equivalents and short-term investments residing in international tax jurisdictions, there could be afurther negative impact on foreign and domestic taxes. Our tax expense includes estimates of additional tax that may be incurred for tax exposures and reflects various estimates and assumptions, including assessments of future earnings of the Company that could affect the valuation of our net deferred tax assets. Our future results could be adversely affected by changes in the effective tax rate as a result of a change in the mix of earnings in countries with differing statutory tax rates, changes in the overall profitability of the


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Company, changes in tax legislation, changes in the valuation of deferred tax assets and liabilities, the results of audits and examinations of previously filed tax returns and continuing assessments of our income tax exposures.

Additionally, our future results could be adversely affected by the results of indirect tax audits and examinations, and continuing assessments of our indirect tax exposures. For example, in August 2012, one of our Brazilian subsidiaries was notified of a tax assessment of approximately $133,000, including penalties and interest, regarding certain Brazilian federal indirect taxes for 2008 and 2009. The assessment alleges improper importation of certain components into the country's free trade zone that would nullify certain indirect tax incentives. We have filed administrative defenses with the tax authorities and are awaiting an administrative level decision that could negatively impact Brazilian federal indirect taxes in other years that remain open under statute. It is reasonably possible that we could be required to pay taxes, penalties and interest related to this matter, which could be material to our consolidated financial statements.



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In international markets, we compete with local service providers that may have competitive advantages.
In a number of international markets, especially those in Asia PacificAP and Latin America,LA, we face substantial competition from local service providers that offer competing services and products. Some of these companies may have a dominant market share in their territories and may be owned by local stakeholders. This could give them a competitive advantage. Local providers of competing services and products may also have a substantial advantage in attracting customers in their country due to more established branding in that country, greater knowledge with respect to the tastes and preferences of customers residing in that country and/or their focus on a single market. Further, the local providers may have greater regulatory and operational flexibility since we are subject to both U.S. and foreign regulatory requirements.

Because our operations are conducted worldwide, they are affected by risks of doing business abroad.
We generate a significant percentage of revenue from operations conducted outside the United States. Revenue from international operations amounted to approximately 52.3 percent in 2013, 48.7 percent in 2012, and 52.7 percent in 2011 and 55.3 percent in 2010 of total revenue during these respective years.

Accordingly, international operations are subject to the risks of doing business abroad, including, among other things, the following:

fluctuations in currency exchange rates;
transportation delays and interruptions;
political and economic instability and disruptions;
restrictions on the transfer of funds;
the imposition of duties and tariffs;
import and export controls;
changes in governmental policies and regulatory environments;
disadvantages of competing against companies from countries that are not subject to U.S. laws and regulations, including the Foreign Corrupt Practices Act (FCPA);
labor unrest and current and changing regulatory environments;
the uncertainty of product acceptance by different cultures;
the risks of divergent business expectations or cultural incompatibility inherent in establishing joint ventures with foreign partners;
difficulties in staffing and managing multi-national operations;
limitations on the ability to enforce legal rights and remedies;
reduced protection for intellectual property rights in some countries; and
potentially adverse tax consequences, including repatriation of profits.

Any of these events could have an adverse effect on our international operations by reducing the demand for our services and products or decreasing the prices at which we can sell our services and products, thereby adversely affecting our financial condition or operating results. We may not be able to continue to operate in compliance with applicable customs, currency exchange control regulations, transfer pricing regulations or any other laws or regulations to which we may be subject. In addition, these laws or regulations may be modified in the future, and we may not be able to operate in compliance with those modifications.

Additionally, there are ongoing concerns regarding the short- and long-term stability of the euro and its ability to serve as a single currency for a variety of individual countries. These concerns could lead individual countries to revert, or threaten to revert, to their former local currencies, which could lead to the dissolution of the euro. Should this occur, the assets we hold in a country that re-introduces its local currency could be significantly devalued. Furthermore, the dissolution of the euro could cause significant volatility and disruption to the global economy, which could impact our financial results. Finally, if it were necessary for us to


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conduct our business in additional currencies, we would be subjected to additional earnings volatility as amounts in these currencies are translated into U.S. dollars.

We may be exposed to liabilities under the Foreign Corrupt Practices Act, and any determination that the Company or any of its subsidiaries has violated the Foreign Corrupt Practices Actwhich could have a material adverse effect on our business.
We are subject to compliance with various laws and regulations, including the FCPA and similar worldwide anti-bribery laws, which generally prohibit companies and their intermediaries from engaging in bribery or making other improper payments to foreign officials for the purpose of obtaining or retaining business or gaining an unfair business advantage.  The FCPA also requires proper record keeping and characterization of such payments in our reports filed with the SEC.  

While our employees and agents are required to comply with these laws, we operate in many parts of the world that have experienced governmental and commercial corruption to some degree and, in certain circumstances, strict compliance with anti-bribery laws may conflict with local customs and practices.  Foreign companies, including some that may compete with us, may not be subject


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to the FCPA. Accordingly, such companies may be more likely to engage in activities prohibited by the FCPA, which could have a significant adverse impact on our ability to compete for business in such countries. 

Despite our commitment to legal compliance and corporate ethics, we cannot ensure that our policies and procedures will always protect us from intentional, reckless or negligent acts committed by our employees or agents.  Violations of these laws, or allegations of such violations, could disrupt our business and result in financial penalties, debarment from government contracts and other consequences that may have a material adverse effect on our business, financial condition or results of operations.

In particular, during the second quarter of 2010, while conducting due diligence in connection with a potential acquisition in Russia, the Company identified certain transactions and payments by its subsidiary in Russia (primarily during 2005 to 2008) that potentially implicateimplicated the FCPA, particularly the books and records provisions of the FCPA. As a result, the Company conducted a global internal review and collected information related to its global FCPA compliance. In the fourth quarter of 2010, the Company identified certain transactions within its Asia PacificAP operation that occurred over the past several prior years that may also potentially implicateimplicated the FCPA. The Company continues to monitor its ongoing compliance with the FCPA.

The Company has voluntarily self-reported its findings to the SEC and the U.S. Department of Justice (DOJ) and is cooperatingcooperated with these agencies in their review. The Company was previously informed thatreached an agreement with the SEC's inquiry had been convertedDOJ and the SEC to settle this matter for combined payments to the U.S. government of $48,000 in disgorgement, penalties, and pre-judgment interest and the appointment of an independent compliance monitor for a formal, non-public investigation.minimum period of 18 months. The Company also received a subpoena for documents fromremitted the SEC and a voluntary request for documents from the DOJ in connection with the investigation. Because the SEC and DOJ investigations are ongoing, there can be no assurance that their review will not find evidence of additional transactions that potentially implicate the FCPA. The Company is continuing its discussions with the government toward a resolution to this matter. At this time, the Company cannot predict the results of the government investigations, and it is reasonably possible that the resolution of these matters with the SEC and the DOJ could result in changes in management's estimates of losses, which could be materialcombined payments to the Company’s consolidated financial statements.U.S. government in November 2013.

In addition, our business opportunities in select geographies have been or may be adversely affected by these reviews and any subsequent findings.the settlement of this review.  Some countries in which we do business may also initiate their own reviews and impose penalties, including prohibition of our participating in or curtailment of business operations in those jurisdictions. If it is determined that a violation of the FCPA has occurred, such violation may give rise to an event of default under our loan agreements.  We could also face third-party claims in connection with any such violationthis matter or as a result of the outcome of the current or any future government reviews.  Our disclosure, internal review and any current or future governmental review and any findings regarding any alleged violation of the FCPAthis matter could, individually or in the aggregate, have a material adverse affect on our reputation and our ability to obtain new business or retain existing business from our current clients and potential clients, to attract and retain employees and to access the capital markets.

We may expand operations into international markets in which we may have limited experience or rely on business partners.
We continually look to expand our services and products into international markets. We have currently developed, through joint ventures, strategic investments, subsidiaries and branch offices, service and product offerings in overmore than 90 countries outside of the United States. As we expand into new international markets, we will have only limited experience in marketing and operating services and products in such markets. In other instances, we may rely on the efforts and abilities of foreign business partners in such markets. Certain international markets may be slower than domestic markets in adopting our services and products, and our operations in international markets may not develop at a rate that supports our level of investment.



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An inability to effectively manage acquisitions, divestitures and other significant transactions successfully could harm our operating results, business and prospects.
As part of our business strategy, we frequently engage in discussions with third parties regarding possible investments, acquisitions, strategic alliances, joint ventures, divestitures and outsourcing arrangements, and we enter into agreements relating to such transactions in order to further our business objectives. In order to pursue this strategy successfully, we must identify suitable candidates, successfully complete transactions, some of which may be large and complex, and manage post-closing issues such as the integration of acquired companies or employees. Integration and other risks of these transactions can be more pronounced in larger and more complicated transactions, or if multiple transactions are pursued simultaneously. If we fail to identify and successfully complete transactions that further our strategic objectives, we may be required to expend resources to develop products and technology internally. This may put us at a competitive disadvantage, and we may be adversely affected by negative market perceptions any of which may have a material adverse effect on our revenue, gross margin and profitability.

Integration issues are complex, time-consuming and expensive and, without proper planning and implementation, could significantly disrupt our business. The challenges involved in integration include:

combining service and product offerings and entering into new markets in which we are not experienced;
convincing customers and distributors that the transaction will not diminish client service standards or business focus, preventing customers and distributors from deferring purchasing decisions or switching to other suppliers or service providers(which could result in additional obligations to address customer uncertainty), and coordinating service, sales, marketing and distribution efforts;


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consolidating and rationalizing corporate information technology infrastructure, which may include multiple legacy systems from various acquisitions and integrating software code;
minimizing the diversion of management attention from ongoing business concerns;
persuading employees that business cultures are compatible, maintaining employee morale and retaining key employees, integrating employees into our Company, correctly estimating employee benefit costs and implementing restructuring programs;
coordinating and combining administrative, service, manufacturing, research and development and other operations, subsidiaries, facilities and relationships with third parties in accordance with local laws and other obligations while maintaining adequate standards, controls and procedures; and
achieving savings from supply chain and administration integration.

We evaluate and enter into these types of transactions on an ongoing basis. We may not fully realize all of the anticipated benefits of any transaction, and the timeframe for achieving benefits of a transaction may depend partially upon the actions of employees, suppliers or other third parties. In addition, the pricing and other terms of our contracts for these transactions require us to make estimates and assumptions at the time we enter into these contracts, and, during the course of our due diligence, we may not identify all of the factors necessary to estimate costs accurately. Any increased or unexpected costs, unanticipated delays or failure to achieve contractual obligations could make these agreements less profitable or unprofitable.

Managing these types of transactions requires varying levels of management resources, which may divert our attention from other business operations. These transactions could result in significant costs and expenses and charges to earnings, including those related to severance pay, early retirement costs, employee benefit costs, asset impairment charges, charges from the elimination of duplicative facilities and contracts, in-process research and development charges, inventory adjustments, assumed litigation and other liabilities, legal, accounting and financial advisory fees and required payments to executive officers and key employees under retention plans. Moreover, we could incur additional depreciation and amortization expense over the useful lives of certain assets acquired in connection with these transactions, and, to the extent that the value of goodwill or intangible assets with indefinite lives acquired in connection with a transaction becomes impaired, we may be required to incur additional material charges relating to the impairment of those assets. In order to complete an acquisition, we may issue common stock, potentially creating dilution for existing shareholders, or borrow funds, affectingwhich could affect our financial condition and potentially our credit ratings. Any prior or future downgrades in our credit rating associated with a transaction could adversely affect our ability to borrow and result in more restrictive borrowing terms. In addition, our effective tax rate on an ongoing basis is uncertain, and such transactions could impact our effective tax rate. We also may experience risks relating to the challenges and costs of closing a transaction and the risk that an announced transaction may not close. As a result, any completed, pending or future transactions may contribute to financial results that differ from the investment community’s expectations.



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We have a significant amount of long-term assets, including goodwill and other intangible assets, and any future impairment charges could adversely impact our results of operations.
We review long-lived assets, including property, plant and equipment and identifiable intangible assets, for impairment whenever changes in circumstances or events may indicate that the carrying amounts are not recoverable. If the fair value is less than the carrying amount of the asset, a loss is recognized for the difference. Factors which may cause an impairment of long-lived assets include significant changes in the manner of use of these assets, negative industry or market trends, a significant underperformance relative to historical or projected future operating results, or a likely sale or disposal of the asset before the end of its estimated useful life.

As of December 31, 20122013, we had $272,951179,828 of goodwill. We assess all existing goodwill at least annually for impairment on a “reporting unit”reporting unit basis. The Company’s five reporting units are defined as Domestic and Canada, Brazil, Latin America, Asia Pacific,LA, AP, and Europe, Middle East and Africa (EMEA).EMEA. The techniques used in our qualitative and quantitative assessment and goodwill impairment tests incorporate a number of estimates and assumptions that are subject to change; although we believe these estimates and assumptions are reasonable and reflect market conditions forecast at the assessment date. Any changes to these assumptions and estimates due to market conditions or otherwise may lead to an outcome where impairment charges would be required in future periods. In particular,

During the amountthird quarter of 2013, the Company performed an other-than-annual assessment for its Brazil reporting unit based on a two-step impairment test as a result of a reduced earnings outlook for the Brazil business unit. This was due to a deteriorating macro-economic outlook, structural changes to an auction-based purchasing environment and new competitors entering the market. The Company concluded that the goodwill in ourwithin the Brazil reporting unit was $120,571 aspartially impaired and recorded a $70,000 pre-tax, non-cash goodwill impairment charge. In the fourth quarter of December 31, 2012, with excess2013, the Brazil reporting unit was reviewed for impairment based on a qualitative assessment to determine whether it is more likely than not that the fair value of a reporting unit is less than its carrying value. In addition, the remaining reporting units were reviewed based on a two-step test. These tests resulted in no additional impairment in any of the Company's reporting units. The Company concluded the AP reporting unit had excess fair


11


value of approximately $113,348$23,000 or 22.0eight percent when compared to its carrying amount. Because actual results may vary from our forecastsDomestic and such variations may be materialCanada and unfavorable, we may needLA reporting units had excess fair value greater than 100 percent when compared to record future impairment charges with respect to the goodwill attributed to any reporting unit, which could adversely impact our results of operations.their carrying amounts.

System security risks and systems integration issues could disrupt our internal operations or services provided to customers, and any such disruption could adversely affect revenue, increase costs, and harm our reputation and stock price.
Experienced computer programmers and hackers may be able to penetrate our network security and misappropriate our own confidential information or that of our customers, corrupt data, create system disruptions or cause shutdowns. A network security breach could be particularly harmful if it remained undetected for an extended period of time. Groups of hackers may also act in a coordinated manner to launch distributed denial of service attacks, or other coordinated attacks, that may cause service outages or other interruptions. We could incur significant expenses in addressing problems created by network security breaches, such as the expenses of deploying additional personnel, enhancing or implementing new protection measures, training employees or hiring consultants. Further, such corrective measures may later prove inadequate. Moreover, actual or perceived security vulnerabilities in our services and products could cause significant reputational harm, causing us to lose existing or potential customers. Reputational damage could also result in diminished investor confidence. Actual or perceived vulnerabilities may also lead to claims against us. Although our license agreements typically contain provisions that eliminate or limit our exposure to such liability, there is no assurance these provisions will withstand legal challenges. We could also incur significant expenses in connection with customers’ system failures.

In addition, sophisticated hardware and operating system software and applications that we produce or procure from third parties may contain defects in design or manufacture, including “bugs” and other problems that could unexpectedly interfere with the operation of the system. The costs to eliminate or alleviate security problems, viruses and bugs could be significant, and the efforts to address these problems could result in interruptions, delays or cessation of service that could impede sales, manufacturing, distribution or other critical functions.

Portions of our information technology infrastructure also may experience interruptions, delays or cessations of service or produce errors in connection with systems integration or migration work that takes place from time to time. We may not be successful in implementing new systems, and transitioning data and other aspects of the process could be expensive, time consuming, disruptive and resource-intensive. Such disruptions could adversely impact the ability to fulfill orders and interrupt other processes.processes and, in addition, could adversely impact our ability to maintain effective internal control over financial reporting. Delayed sales, lower margins, lost customers or diminished investor confidence resulting from these disruptions could adversely affect financial results, stock price and reputation.

An inability to attract, retain and motivate key employees could harm current and future operations.
In order to be successful, we must attract, retain and motivate executives and other key employees, including those in managerial, professional, administrative, technical, sales, marketing and information technology support positions. We also must keep employees focused on our strategies and goals. Hiring and retaining qualified executives, engineers and qualified sales representatives are critical to our future, and competition for experienced employees in these areas can be intense. The failure to hire or loss of key employees could have a significant impact on our operations.



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We may not be able to generate sufficient cash flows to fund our operations and make adequate capital investments, or to pay dividends or continue dividend increases.
Our cash flows from operations depend primarily on sales and service margins. To develop new service and product technologies, support future growth, achieve operating efficiencies and maintain service and product quality, we must make significant capital investments in manufacturing technology, facilities and capital equipment, research and development, and service and product technology. In addition to cash provided from operations, we have from time to time utilized external sources of financing. Depending upon general market conditions or other factors, we may not be able to generate sufficient cash flows to fund our operations and make adequate capital investments, or to continue our trend of annual dividend increases or to continue to pay dividends at all, either in whole or in part. In addition, due to the recent economic downturn there has been a tightening of the credit markets, which may limit our ability to obtain alternative sources of cash to fund our operations.

New service and product developments may be unsuccessful.
We are constantly looking to develop new services and products that complement or leverage the underlying design or process technology of our traditional service and product offerings. We make significant investments in service and product technologies and anticipate expending significant resources for new software-led services and product development over the next several years. There can be no assurance that our service and product development efforts will be successful, that we will be able to cost effectively


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develop or manufacture these new services and products, that we will be able to successfully market these services and products or that margins generated from sales of these services and products will recover costs of development efforts.

An adverse determination that our services, products or manufacturing processes infringe the intellectual property rights of others could have a materially adverse effect on our business, operating results or financial condition.
As is common in any high technology industry, others have asserted from time to time, and may assert in the future, that our services, products or manufacturing processes infringe their intellectual property rights. A court determination that our services, products or manufacturing processes infringe the intellectual property rights of others could result in significant liability and/or require us to make material changes to our services, products and/or manufacturing processes. We are unable to predict the outcome of assertions of infringement made against us. Any of the foregoing could have a materially adverse effect on our business, operating results or financial condition.

Changes in laws or regulations or the manner of their interpretation or enforcement could adversely impact our financial performance and restrict our ability to operate our business or execute our strategies.
New laws or regulations, or changes in existing laws or regulations or the manner of their interpretation or enforcement, could increase our cost of doing business and restrict our ability to operate our business or execute our strategies. This includes, among other things, the possible taxation under U.S. law of certain income from foreign operations, compliance costs and enforcement under the Dodd-Frank Wall Street Reform and Consumer Protection Act (Dodd-Frank Act), and costs associated with complying with the Patient Protection and Affordable Care Act of 2010 and the regulations promulgated thereunder. For example, under Section 1502 of the Dodd-Frank Act, the SEC has adopted additional disclosure requirements related to the source of certain “conflict minerals” for issuers for which such “conflict minerals” are necessary to the functionality or product manufactured, or contracted to be manufactured, by that issuer. The metals covered by the rules include tin, tantalum, tungsten and gold, commonly referred to as “3TG.” Our suppliers may use some or all of these materials in their production processes. The SEC's rules require us to perform supply chain due diligence on every member of our supply chain, including the mine owner and operator. Global supply chains can have multiple layers, thus the costs of complying with these new requirements could be substantial. These new requirements may also reduce the number of suppliers who provide conflict free metals, and may affect our ability to obtain products in sufficient quantities or at competitive prices. Compliance costs and the unavailability of raw materials could have a material adverse effect on our results of operations.

Anti-takeover provisions could make it more difficult for a third party to acquire us.
Certain provisions of our charter documents, including provisions limiting the ability of shareholders to raise matters at a meeting of shareholders without giving advance notice and permitting cumulative voting, may make it more difficult for a third party to gain control of our Board of Directors and may have the effect of delaying or preventing changes in our control or management. This could have an adverse effect on the market price of our common stock. Additionally, Ohio corporate law provides that certain notice and informational filings and special shareholder meeting and voting procedures must be followed prior to consummation of a proposed “control share acquisition,” as defined in the Ohio Revised Code. Assuming compliance with the prescribed notice and information filings, a proposed control share acquisition may be made only if, at a special meeting of shareholders, the acquisition is approved by both a majority of our voting power represented at the meeting and a majority of the voting power remaining after excluding the combined voting power of the “interested shares,” as defined in the Ohio Revised Code. The application of these provisions of the Ohio Revised Code also could have the effect of delaying or preventing a change of control.


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Any actions or other governmental investigations or proceedings related to or arising from the matters that resulted in the 2009 SEC settlement includingor the related2013 SEC investigation and Department of Justice investigation,DOJ settlement could result in substantial costs to defend enforcement or other related actions that could have a materially adverse effect on our business, operating results or financial condition.

The Company had previously reached an agreement in principle in 2009 with the staff of the SEC to settle civil charges stemming from the staff's enforcement inquiry.inquiry and an agreement with the staff of the SEC and DOJ to settle the FCPA review in 2013.  We could incur substantial additional costs to defend and resolve third-party litigation or other governmental actions, investigations or proceedings arising out of, or related to, the completed investigations or the SEC settlement.  In addition, we could be exposed to enforcement or other actions with respect to these matters by the SEC's Division of Enforcement or the DOJ.settlements. The diversion of resources to address issues arising out of any such third-party or governmental actions may harm our business, operating results and financial condition in the future.






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Our ability to maintain effective internal control over financial reporting may be insufficient to allow us to accurately report our financial results or prevent fraud, and this could cause our financial statements to become materially misleading and adversely affect the trading price of our common stock.
We require effective internal control over financial reporting in order to provide reasonable assurance with respect to our financial reports and to effectively prevent fraud. Internal control over financial reporting may not prevent or detect misstatements because of its inherent limitations, including the possibility of human error, the circumvention or overriding of controls, or fraud. Therefore, even effective internal controls can provide only reasonable assurance with respect to the preparation and fair presentation of financial statements. If we cannot provide reasonable assurance with respect to our financial statements and effectively prevent fraud, our financial statements could become materially misleading, which could adversely affect the trading price of our common stock.

Management identified control deficiencies during 2013 that constituted a material weakness. Management concluded that controls pertaining to the reconciliation process that could materially impact financial reporting in its Indian subsidiary were not operating effectively because of the lack of full adoption of revised processes necessitated by a newly implemented enterprise resource planning system.

Management identified control deficiencies during 2012 that constituted a material weakness. In August 2012, one of our Brazilian subsidiaries was notified of a tax assessment of approximately $133,000, including penalties and interest, regarding certain Brazilian federal indirect taxes for 2008 and 2009, alleging improper importation of certain components into the country's free trade zone that would nullify certain indirect tax incentives. After evaluating relevant controls, we concluded that controls pertaining to manufacturing and supply chain processes that could materially impact indirect tax incentives in the Brazilian subsidiary and roles and responsibilities within this Brazilian subsidiary pertaining to the operation of these controls were not designed and/or operating effectively, and controls designed to ensure adequate and effective communication by operational management to regional and corporate management were not operating effectively. In 2013, we began implementing control procedures pertaining to manufacturing and supply chain processes that impact indirect tax incentives in our Brazilian subsidiary. In addition, we began fulfillment of related roles and responsibilities in the indirect tax compliance organization structure. In 2012 and 2013, we have enhanced and in 2013 will continue to enhance, our internal control over financial reporting. AsHowever, as of December 31, 2012,2013, we had not remediated the material weakness.

If we are not able to maintain the adequacy of our internal control over financial reporting, including any failure to implement required new or improved controls, or if we experience difficulties in their implementation, our business, financial condition and operating results could be harmed.

Any material weakness could affect investor confidence in the accuracy and completeness of our financial statements. As a result, our ability to obtain any additional financing, or additional financing on favorable terms, could be materially and adversely affected. This, in turn, could materially and adversely affect our business, financial condition and the market value of our securities and require us to incur additional costs to improve our internal control systems and procedures. In addition, perceptions of our Company among customers, lenders, investors, securities analysts and others could also be adversely affected.

We can give no assurances that any additional material weaknesses will not arise in the future due to our failure to implement and maintain adequate internal control over financial reporting. In addition, although we have been successful historically in strengthening our controls and procedures, those controls and procedures may not be adequate to prevent or identify irregularities or ensure the fair presentation of our financial statements included in our periodic reports filed with the SEC.

Low investment performance by our domestic pension plan assets may result in an increase to our net pension liability and expense, which may require us to fund a portion of our pension obligations and divert funds from other potential uses.
We sponsor several defined benefit pension plans that cover certain eligible employees. Our pension expense and required contributions to our pension plans are directly affected by the value of plan assets, the projected rate of return on plan assets, the actual rate of return on plan assets and the actuarial assumptions we use to measure the defined benefit pension plan obligations.

A significant market downturn could occur in future periods resulting in a decline in the funded status of our pension plans and actual asset returns to be below the assumed rate of return used to determine pension expense. If return on plan assets in future periods perform below expectations, future pension expense will increase. Further, as a result of global economic instability in recent years, our pension plan investment portfolio has been volatile.



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We establish the discount rate used to determine the present value of the projected and accumulated benefit obligations at the end of each year based upon the available market rates for high quality, fixed income investments. We match the projected cash flows of our pension plans against those generated by high-quality corporate bonds. The yield of the resulting bond portfolio provides


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a basis for the selected discount rate. An increase in the discount rate would reduce the future pension expense and, conversely, a decrease in the discount rate would increase the future pension expense.

Based on current guidelines, assumptions and estimates, including investment returns and interest rates, we plan to make contributions of $3,3434,567 to our pension plans in 20132014. Changes in the current assumptions and estimates could result in contributions in years beyond 20132014 that are greater than the projected 20132014 contributions required. We cannot predict whether changing market or economic conditions, regulatory changes or other factors will further increase our pension expenses or funding obligations, diverting funds we would otherwise apply to other uses.

Our businesses are subject to inherent risks, some for which we maintain third-party insurance and some for which we self-insure. We may incur losses and be subject to liability claims that could have a material adverse effect on our financial condition, results of operations or cash flows.
We maintain insurance policies that provide limited coverage for some, but not all, of the potential risks and liabilities associated with our businesses. The policies are subject to deductibles and exclusions that result in our retention of a level of risk on a self-insurance basis. For some risks, we may not obtain insurance if we believe the cost of available insurance is excessive relative to the risks presented. As a result of market conditions, premiums and deductibles for certain insurance policies can increase substantially, and in some instances, certain insurance may become unavailable or available only for reduced amounts of coverage. As a result, we may not be able to renew our existing insurance policies or procure other desirable insurance on commercially reasonable terms, if at all. Even where insurance coverage applies, insurers may contest their obligations to make payments. Our financial condition, results of operations and cash flows could be materially and adversely affected by losses and liabilities from un-insured or under-insured events, as well as by delays in the payment of insurance proceeds, or the failure by insurers to make payments. We also may incur costs and liabilities resulting from claims for damages to property or injury to persons arising from our operations.

Our assumptions used to determine our self-insurance liability could be wrong and materially impact our business.
We evaluate our self-insurance liability based on historical claims experience, demographic factors, severity factors and other actuarial assumptions. However, if future occurrences and claims differ from these assumptions and historical trends, our business, financial results and financial condition could be materially impacted by claims and other expenses.

We are currently subject to a purported shareholder class action, the unfavorable outcome of which might have a material adverse effect on our financial condition, operating results and cash flow.
A purported shareholder class action lawsuit has been filed against us and certain current former officers alleging violations of federal securities laws. Although we believe this lawsuit is without merit, and we intend to vigorously defend against the claim, we cannot determine with certainty the outcome or resolution of the claim or any future related claims, or the timing for their resolution. In addition to the expense and burden incurred in defending this litigation and any damages that we may suffer, management’s efforts and attention may be diverted from the ordinary business operations in order to address these claims. It is reasonably possible that the resolution of this shareholder class action lawsuit could be material to the Company's consolidated financial statements.

ITEM 1B: UNRESOLVED STAFF COMMENTS

None.

ITEM 2: PROPERTIES

The Company's corporate offices are located in North Canton, Ohio. TheWithin the NA segment, the Company ownsleases manufacturing facilities in Lynchburg, VirginiaGreensboro, North Carolina and Lexington, North Carolina.has selling, service and administrative offices throughout the United States and Canada. The Company also hasAP segment owns and operates manufacturing facilities in China and India and selling, service and administrative offices in the following locations: Australia, China, Hong Kong, India, Indonesia, Malaysia, Philippines, Taiwan, Thailand, Singapore and Vietnam. The EMEA segment owns or leases and operates manufacturing facilities in Belgium Brazil, China,and Hungary and India. The Company has selling, service and administrative offices in the following locations: throughoutAustria, Belgium, France, Greece, Hungary, Italy, Kazakhstan, Luxembourg, Morocco, Namibia, Netherlands, Poland, Portugal, Russia, South Africa, Spain, Switzerland, Turkey, Uganda, the United States,Arab Emirates and the United Kingdom. The LA segment has selling, service and administrative offices in Australia, Austria,the following locations: Barbados, Belgium, Belize, Bolivia, Brazil, Canada, Chile, China, Colombia, Costa Rica, Dominican Republic, Ecuador, El Salvador, France, Greece, Guatemala, Haiti, Honduras, Hong Kong, Hungary, India, Indonesia, Italy, Jamaica, Kazakhstan, Malaysia, Mexico, Namibia, Netherlands, Nicaragua, Panama, Paraguay, Peru, Philippines, Portugal, Poland, Russia, Singapore, South Africa, Spain, Switzerland, Taiwan, Thailand, Turkey, the United Arab Emirates, the United Kingdom, Uruguay Venezuela and Vietnam.Venezuela. The Brazil segment also owns and operates manufacturing facilities and has selling, service and administrative offices in Brazil. The Company leases a majority of the selling, service and administrative offices under operating lease agreements.


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The Company considers that its properties are generally in good condition, are well maintained, and are generally suitable and adequate to carry on the Company's business.



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ITEM 3: LEGAL PROCEEDINGS
(dollars in thousands)

At December 31, 2012,2013, the Company was a party to several lawsuits that were incurred in the normal course of business, none of which individually or in the aggregate is considered material by management in relation to the Company's financial position or results of operations. In addition, the Company has indemnification obligations with certain former employees and costs associated with these indemnifications are expensed as incurred. In management's opinion, the Company's consolidated financial statements would not be materially affected by the outcome of those legal proceedings, commitments, or asserted claims.

In addition to the routine legal proceedings noted above, the Company was a party to the lawsuitslegal proceedings described below at
December 31, 2012:2013:

Brazilian Federal Indirect Tax AssessmentContingencies
In August 2012, one of the Company's Brazilian subsidiaries was notified of a tax assessment of approximately $133,000, including penalties and interest, regarding certain Brazilian federal indirect taxes (Industrialized Products Tax, Import Tax, Programa de Integração Social and Contribution to Social Security Financing) for 2008 and 2009. The assessment alleges improper importation of certain components into the country's free trade zone that would nullify certain indirect tax incentives. On September 10, 2012, the Company filed its administrative defenses with the tax authorities. This proceeding is currently pending an administrative level decision, which could negatively impact Brazilian federal indirect taxes in other years that remain open under statute. It is reasonably possible that the Company could be required to pay taxes, penalties and interest related to this matter, which could be material to the Company's consolidated financial statements. Management believesAdditionally, in May 2013, the SEC requested that the possible range of loss associatedCompany retain certain documents and produce certain records relating to the assessment, and the Company is complying with that request.

In response to an order by the Brazilian federal indirectadministrative court, the tax inspector provided further analysis with respect to the tax inspector’s initial assessment in December 2013 that, if accepted by the administrative court, could indicate a potential exposure that is significantly lower than the initial tax assessment received in August 2012.  However, this further analysis is $0not binding upon the administrative court and is subject to $236,000.administrative court approval.  Additionally, any decision by the administrative court is subject to automatic appeal.  Accordingly, the Company cannot provide any assurance that its exposure pursuant to the initial assessment will be lowered significantly or at all.  The Company has filed additional administrative defenses in response to the tax inspector’s further analysis.  

Securities Action
On June 30, 2010, a shareholder filed a putative class action complaint in the United States District Court for the Northern District of Ohio alleging violations of the federal securities laws against the Company, certain current and former officers, and the Company's independent auditors (Louisiana Municipal Police Employees Retirement System v. KPMG et al., No. 10-CV-1461). The complaint seekssought unspecified compensatory damages on behalf of a class of persons who purchased the Company's stock between June 30, 2005 and January 15, 2008 and fees and expenses related to the lawsuit. The complaint generally relates to the matters set forth in the court documents filed by the SEC in June 2010 finalizing the settlement of civil charges stemming from the investigation of the Company conducted by the Division of Enforcement of the SEC. It is reasonably possible thatIn the resolution ofsecond quarter 2013, the Company recorded a $30,000 pre-tax charge within selling and administrative expense related to an agreement in principle to settle this putative federal securities class action could be materialmatter and an offsetting $12,755 pre-tax credit within selling and administrative expense related to the Company's consolidated financial statements;insurance recovery. On November 14, 2013, the court entered an order preliminarily approving the parties’ stipulated settlement agreement; however, management believes that any possible loss or rangethe settlement was subject to notice to the putative class and final approval by the court. In the fourth quarter of loss cannot be estimated.2013, the Company and insurance companies paid their respective settlement amounts into an escrow fund in accordance with the terms of the settlement agreement.

Global Foreign Corrupt Practices Act (FCPA)FCPA Review
During the second quarter of 2010, while conducting due diligence in connection with a potential acquisition in Russia, the Company identified certain transactions and payments by its subsidiary in Russia (primarily during 2005 to 2008) that potentially implicateimplicated the FCPA, particularly theits books and records provisions of the FCPA. As a result, theprovisions. The Company conducted a global internal review and collected information related to its global FCPA compliance. In the fourth quarter of 2010, the Company identified certain transactions within its Asia PacificAP operation that occurred over the past several years that may also potentially implicateimplicated the FCPA. The Company continues to monitor its ongoing global compliance with the FCPA.

The Company has voluntarily self-reported its findings to the SEC and the U.S. Department of Justice (DOJ)DOJ and is cooperatingcooperated with these agencies in their review. The Company was previously informed that the SEC's inquiry had been converted to a formal, non-public investigation. The Company also received a subpoena for documents fromreached an agreement with the DOJ and the SEC to the terms of a settlement of their inquiries, which terms were filed in federal


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court on October 22, 2013. These terms include combined payments to the U.S. government of $48,000 in disgorgement, penalties, and pre-judgment interest and the appointment of an independent compliance monitor for a voluntary request for documents from the DOJ in connection with the investigation. Because the SEC and DOJ investigations are ongoing, there can be no assurance that their review will not find evidenceminimum period of additional transactions that potentially implicate the FCPA.18 months. The Company is continuing its discussions withremitted the government toward a resolution to this matter. At this time, the Company cannot predict the results of the government investigations, and it is reasonably possible that the resolution of these matters with the SEC and the DOJ could result in changes in management's estimates of losses, which could be materialcombined payments to the Company's consolidated financial statements.U.S. government in November 2013.

ITEM 4: MINE SAFETY DISCLOSURES

Not applicable.


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PART II

ITEM 5: MARKET FOR REGISTRANT’S COMMON EQUITY, RELATED STOCKHOLDER MATTERS AND ISSUER PURCHASES OF EQUITY SECURITIES

The common shares of the Company are listed on the New York Stock Exchange with a symbol of “DBD.” The price ranges of common shares of the Company for the periods indicated below are as follows:
2012 2011 20102013 2012 2011
High Low High Low High LowHigh Low High Low High Low
1st Quarter$40.38
 $29.21
 $36.35
 $30.20
 $32.23
 $26.47
$33.30
 $27.59
 $40.38
 $29.21
 $36.35
 $30.20
2nd Quarter42.93
 35.03
 37.12
 29.26
 35.18
 24.22
33.95
 28.26
 42.93
 35.03
 37.12
 29.26
3rd Quarter38.49
 31.48
 33.89
 24.70
 31.59
 25.72
35.40
 27.89
 38.49
 31.48
 33.89
 24.70
4th Quarter34.33
 27.66
 33.59
 25.83
 33.29
 29.79
34.44
 28.88
 34.33
 27.66
 33.59
 25.83
Full Year$42.93
 $27.66
 $37.12
 $24.70
 $35.18
 $24.22
35.40
 27.59
 42.93
 27.66
 37.12
 24.70

There were approximately 52,32981,435 shareholders of the Company at December 31, 20122013, which includes an estimated number of shareholders who have shares held in their accounts by banks, brokers, and trustees for benefit plans and the agent for the dividend reinvestment plan.

On the basis of amounts paid and declared quarterly, the annualized dividends per share were $1.141.15, $1.121.14 and $1.081.12 in 20122013, 20112012 and 20102011, respectively.

Information concerning the Company’s share repurchases made during the fourth quarter of 20122013:
Period Total Number of Shares Purchased (1) Average Price Paid Per Share Total Number of Shares Purchased as Part of Publicly Announced Plans Maximum Number of Shares that May Yet Be Purchased Under the Plans (2) Total Number of Shares Purchased (1) Average Price Paid Per Share Total Number of Shares Purchased as Part of Publicly Announced Plans Maximum Number of Shares that May Yet Be Purchased Under the Plans (2)
October 792
 $32.56
 
 2,426,177
 
 $
 
 2,426,177
November 11,611
 30.21
 
 2,426,177
 2,151
 29.67
 
 2,426,177
December 
 
 
 2,426,177
 10,052
 33.78
 
 2,426,177
Total 12,403
 $30.36
 
   12,203
 $33.06
 
  

(1)All shares were surrendered or deemed surrendered to the Company in connection with the Company’s stock-based compensation plans.

(2)
The total number of shares repurchased as part of the publicly announced share repurchase plan was 13,450,772 as of December 31, 20122013. The plan was approved by the Board of Directors in April 1997. The Company may purchase shares from time to time in open market purchases or privately negotiated transactions. The Company may make all or part of the purchases pursuant to accelerated share repurchases or Rule 10b5-1 plans. The plan has no expiration date. The following table provides a summary of Board of Director approvals to repurchase the Company's outstanding common shares:
  
Total Number of Shares
Approved for Repurchase
1997 2,000,000
2004 2,000,000
2005 6,000,000
2007 2,000,000
2011 1,876,949
2012 2,000,000
  15,876,949









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Table of Contents

PERFORMANCE GRAPH

The graph below compares the cumulative five-year total return provided to shareholders on Diebold, Inc.'sof the Company's common stockshares relative to the cumulative total returns of the S&P 500 index, the S&P Midcap 400 index and two customized peer groups of twenty-fivetwenty-four companies and twenty-fourtwenty-five companies, respectively, whose individual companies are listed in footnotes 1 and 2 below. The graph assumes that the valuebelow, respectively. An investment of the investment$100 (with reinvestment of all dividends) is assumed to have been made in our common stock,shares, in each index and in each of the peer groups (including reinvestment of dividends) was $100 on December 31, 20072008 and tracks itits relative performance is tracked through December 31, 2012.2013.


(1)There are twenty-fivetwenty-four companies included in the company'sCompany's old customized peer group which are: Actuant Corp., Benchmark Electronics Inc., Brady Corp., Cooper Industries, Coinstar Inc., Dover Corp., Fidelity National Information Services, Fiserv Inc., Flowserve Corp., Global Payments Inc., Imation Corp., International Game Technology, Logitech International SA, Mastercard Inc., Mettler Toledo International Inc., NCR Corp., Pitney-Bowes Inc., Rockwell Automation Inc., Sensata Technologies Holding NV, SPX Corp., The Brinks Company, The Timken Company, Unisys Corp., Western Union Company (The) and Woodward Inc.

(2)The twenty-four companies included in the company's new customized peer group are: Actuant Corp., Benchmark Electronics Inc., Brady Corp., Coinstar Inc., DTS Inc., Fidelity National Information Services, Fiserv Inc., Flowserve Corp., Global Payments Inc., Harris Corp., Imation Corp., International Game Technology, Lexmark International Inc., Logitech International SA, Mettler Toledo International Inc., NCR Corp., Outerwall Inc. (f/k/a Coinstar Inc.), Pitney-Bowes Inc., Sensata Technologies Holding NV, SPX Corp., The Brinks Company, The Timken Company, Unisys Corp., Western Union Company (The) and Woodward Inc. This
(2)The twenty-five companies included in the Company's new customized peer group originally included Cooper Industries, Limited, however, in November 2012, Cooper Industries was acquired by Eatonare: Actuant Corp., Benchmark Electronics Inc., Brady Corp., Convergys Corp., DTS Inc., Fidelity National Information Services, Fiserv Inc., Flowserve Corp., Global Payments Inc., Harris Corp., International Game Technology, Intuit Inc., Lexmark International Inc., Logitech International SA, Mettler Toledo International Inc., NCR Corp., Outerwall Inc. (f/k/a Coinstar Inc.), Pitney-Bowes Inc., Sensata Technologies Holding NV, SPX Corp., The Brinks Company, The Timken Company, Unisys Corp., Western Union Company (The) and as such, was dropped from the peer group.Woodward Inc.




17


ITEM 6: SELECTED FINANCIAL DATA

The following table should be read in conjunction with “Part II — Item 7 — Management’s Discussion and Analysis of Financial Condition and Results of Operations” and “Part II — Item 8 — Financial Statements and Supplementary Data.”
Year Ended December 31,Year Ended December 31,
2012 2011 2010 2009 20082013 2012 2011 2010 2009
(in millions, except per share data)(in millions, except per share data)
Results of operations                  
Net sales$2,992
 $2,836
 $2,824
 $2,718
 $3,082
$2,857
 $2,992
 $2,836
 $2,824
 $2,718
Cost of sales2,256
 2,100
 2,104
 2,068
 2,307
2,217
 2,262
 2,105
 2,109
 2,076
Gross profit$736
 $736
 $720
 $650
 $775
$640
 $730
 $731
 $715
 $642
                  
Amounts attributable to Diebold, Incorporated                  
Income (loss) from continuing operations, net of tax$82
 $144
 $(21) $73
 $108
(Loss) income from continuing operations, net of tax$(182) $77
 $143
 $(25) $65
(Loss) income from discontinued operations, net of tax(3) 1
 1
 (47) (19)
 (3) 1
 1
 (47)
Net income (loss) attributable to Diebold, Incorporated$78
 $145
 $(20) $26
 $89
Net (loss) income attributable to Diebold, Incorporated$(182) $74
 $144
 $(24) $18
         ��        
Basic earnings per common share:                  
Income (loss) from continuing operations, net of tax$1.29
 $2.24
 $(0.31) $1.10
 $1.63
(Loss) income from continuing operations, net of tax$(2.85) $1.22
 $2.23
 $(0.37) $0.99
(Loss) income from discontinued operations, net of tax(0.05) 0.01
 
 (0.71) (0.29)
 (0.05) 0.01
 
 (0.71)
Net income (loss) attributable to Diebold, Incorporated$1.24
 $2.25
 $(0.31) $0.39
 $1.34
Net (loss) income attributable to Diebold, Incorporated$(2.85) $1.17
 $2.24
 $(0.37) $0.28
                  
Diluted earnings per common share:                  
Income (loss) from continuing operations, net of tax$1.28
 $2.23
 $(0.31) $1.09
 $1.62
(Loss) income from continuing operations, net of tax$(2.85) $1.20
 $2.21
 $(0.37) $0.97
(Loss) income from discontinued operations, net of tax(0.05) 0.01
 
 (0.70) (0.29)
 (0.05) 0.01
 
 (0.70)
Net income (loss) attributable to Diebold, Incorporated$1.23
 $2.24
 $(0.31) $0.39
 $1.33
Net (loss) income attributable to Diebold, Incorporated$(2.85) $1.15
 $2.22
 $(0.37) $0.27
                  
Number of weighted-average shares outstanding                  
Basic shares63
 64
 66
 66
 66
64
 63
 64
 66
 66
Diluted shares64
 65
 66
 67
 66
64
 64
 65
 66
 67
                  
Dividends                  
Common dividends paid$73
 $73
 $72
 $69
 $67
$74
 $73
 $73
 $72
 $69
Common dividends paid per share$1.14
 $1.12
 $1.08
 $1.04
 $1.00
$1.15
 $1.14
 $1.12
 $1.08
 $1.04
                  
Consolidated balance sheet data (as of period end)                  
Current assets$1,815
 $1,732
 $1,714
 $1,588
 $1,614
$1,555
 $1,815
 $1,732
 $1,714
 $1,588
Current liabilities839
 824
 810
 743
 735
894
 857
 838
 823
 752
Net working capital976
 908
 904
 845
 879
661
 958
 894
 891
 836
Property, plant and equipment, net184
 193
 203
 205
 204
161
 184
 193
 203
 205
Total long-term liabilities909
 835
 720
 740
 838
669
 909
 835
 720
 740
Total assets2,593
 2,517
 2,520
 2,555
 2,538
2,183
 2,593
 2,517
 2,520
 2,555
Total equity845
 858
 990
 1,072
 964
621
 827
 844
 977
 1,063



18

Table of Contents
MANAGEMENT’S DISCUSSION AND ANALYSIS OF FINANCIAL CONDITION
AND RESULTS OF OPERATIONS as of December 31, 20122013
DIEBOLD, INCORPORATED AND SUBSIDIARIES
(unaudited)
(dollars in thousands, except per share amounts)




ITEM 7: MANAGEMENT’S DISCUSSION AND ANALYSIS OF FINANCIAL CONDITION AND RESULTS OF OPERATIONS

OVERVIEW
Management'sManagement’s discussion and analysis should be read in conjunction with the consolidated financial statements and accompanying notes that appear elsewhere in this annual report on Form 10-K.

Introduction
Diebold, IncorporatedThe Company is a global leader in providing integrated services and software, financial self-service delivery and security systems and servicesto primarily to the financial, commercial, government,retail and retailother markets. Founded in 1859, the Company today has approximately 17,00016,000 employees with representation in nearlymore than 90 countries worldwide.

During The Company recently unveiled its multi-year turnaround strategy, Diebold 2.0, at the year,Investment Community Conference in November 2013. The objective of Diebold 2.0 is to transform the Company accelerated its transformation into a world-class, software-led servicesservices-led and software enabled provider aligned with the security, convenienceof secure, convenient and efficiency needs ofefficient solutions for its customers. Three essentialThe turnaround strategy will follow a “Crawl, Walk, Run” approach, which requires the core business operations to be stabilized in the “Crawl” phase and build the foundation for future growth in the “Walk” and “Run” phases. Four core pillars provide the Company a clear path toward reaching this future:multi-year objective:
A strategy that leverages
Reduce its leadershipcost structure and improve its near-term delivery and execution.
Generate increased free cash flow in software-led services, attuned with the needs of the Company's core global markets for financial self-service (FSS) and security solutions.
The financial capacityorder to implement that strategy and fund the investments necessary to drive profitable growth, while preserving the ability to return value to shareholders in the form of reliable growing dividends and, as appropriate, share repurchase.repurchases.
AAttract and retain the talent necessary to drive innovation and the focused execution of the transformation strategy.
Return the Company to a sustainable, profitable growth trajectory.

The Company sees opportunities to leverage its capabilities in services, software and innovation to meet the needs of its rapidly evolving markets. The Company has sharpened its focus on executing its core strategies in FSS and electronic security. This includes making the appropriate investments to deliver growth within these areas. In addition, the Company remains committed to a disciplined risk assessment process, focused on proactively identifying and mitigating potential risks to the Company's continued success.
The Company achieved six percent revenue growth in 2012 as well as operating profitability in Europe, Middle East and Africa (EMEA) for the full year after completing extensive restructuring efforts in the region, which began in 2008. The Company is also taking appropriate actions and making the necessary investments to reduce its overall cost structure and improve its near-term delivery and execution. In addition, the Company is sharpening its focus on the execution of its core strategies in FSS and electronic security and making the appropriate investments to deliver growth within these areas. The Company's strategic focus remains sound and the growing backlog in Asia-Pacific and U.S. national accounts is encouraging. However, the Company maintains a cautious outlook for 2013 given a difficult year-over-year comparison and an uncertain environment in the U.S. regional bank space.  In addition, the timing and outcome of large orders pending in Brazil could have a significant impact on the Company's earnings in 2013.

Income(Loss) income from continuing operations attributable to Diebold, Incorporated, net of tax, for the year ended December 31, 20122013 was $81,579(181,605), or $1.28(2.85) per share, a decrease of $62,713258,333, or $0.954.05 per share respectively, from the year ended December 31, 20112012. Total revenue for the year ended December 31, 20122013 was $2,991,6932,857,491, an increasea decrease of $155,845$134,202 from the year ended December 31, 20112012. Income (loss) from continuing operations attributable to Diebold, Incorporated, net of tax, for theThe year ended December 31, 20112013 included a $67,593 was $144,292 or $2.23 per share, an increase of $164,819 or $2.54 per share respectively, frompre-tax non-cash pension charge related to the year ended December 31, 2010. In 2010, the Company incurredvoluntary early retirement program, a non-cash$70,000 pre-tax goodwill impairment charge, $57,015 of $168,714pre-tax restructuring charges related to the Company's multi-year realignment plan, including $31,282 related to the voluntary early retirement program, $28,000 of additional pre-tax losses related to the settlement of the global FCPA investigation, a $17,245 pre-tax net charge related to settlement of the securities class action, and $9,300 of pre-tax executive severance. Additionally, a significant portion of the decline was associated with lower volume in NA resulting from the Company’sexpiration of the Americans with Disabilities Act (ADA) compliance deadline in 2012. Internationally, improvement was driven by higher FSS sales in AP and EMEA business. Total revenuecombined with security sales growth in Brazil, mainly due to the GAS Tecnologia (GAS) acquisition in Brazil. These increases were partially offset by a reduction in election systems and lottery sales in Brazil as well as a decline in FSS volume for LA. Additionally, the year ended December 31, 2011 was $2,835,848, up slightly compared2013 results were significantly impacted by a higher tax rate, which is a result of tax expense related to 2010.the repatriation of previously undistributed earnings and the establishment of a valuation allowance on certain Brazil deferred tax assets.

Vision and strategyDiebold 2.0 - Turnaround Strategy
The Company’s visionturnaround strategy, Diebold 2.0, is built on four core pillars: cost, cash, talent and growth. Underpinned by the four core pillars, the turnaround strategy encompasses eight specific actions to be recognized as the essential partner in creatingachieve top-tier performance and implementing ideas that optimize convenience, efficiency and security. This vision is the guiding principle behind the Company’s transformation to becoming a more software and services focused company. Services comprise more than 50 percent of the Company’s revenue and this percentage is expected to continue to grow over time as the Company builds on its strong base of maintenance and advanced services to deliver world-class integrated services.generate sustainable, profitable growth.

Several years ago, the Company launched its Diebold Integrated Services outsourcing business in North America. Initially the scale was small, generating about $5,000 in contract value in year one. In the ensuing years, it has achieved substantial growth in this business. During 2012, the Company signed new integrated services contracts totaling approximately $300,000. The Company also made appropriate investments within its services infrastructure in 2012 to support the sizable outsourcing business







1921

Table of Contents
MANAGEMENT’S DISCUSSION AND ANALYSIS OF FINANCIAL CONDITION
AND RESULTS OF OPERATIONS as of December 31, 20122013
DIEBOLD, INCORPORATED AND SUBSIDIARIES
(unaudited)
(dollars in thousands, except per share amounts)




securedEight-Point Program:
1.Establish a Competitive Cost Structure
Reducing the Company’s fixed cost envelope and driving operational rigor is fundamental. The $150,000 multi-year realignment plan launched in late 2011 from TD Bank Group, one2013 will drive efficiency while reducing general and administrative costs and the cost of goods sold.

2.Drive Sustainable Improvement in Cash Flow
The Company is committed to improving cash generation in order to increase shareholder value and fuel the investments necessary to grow the business. An emphasis on working capital improvements and cash generation now extends far beyond the finance organization - it is a main-stage requirement in every operation in every region.

3.Improve Sales Effectiveness
The Company’s sales teams must enhance skills, tools and coverage to reach more prospects more effectively. For example, the global deployment of Salesforce.com will enhance the ability to plan, forecast and allocate resources more productively.

4.Increase Speed and Agility
Streamlining the management structure will drive greater accountability, accelerate decision-making and facilitate the transition to a truly global business. Change is being viewed as an enabler of progress and not as a disrupter.

5.Instill a Winning Culture Grounded in Execution
The message being driven to every member of the largest financial institutionsorganization: The Company is not merely to participate in a market, but to succeed, and win through a culture built upon accountability and execution. As an example, the Company is taking steps to better align employee compensation with Company performance.

6.Collaborate With Customers and Partners to Drive Innovative Solutions
The Company must accelerate new ideas through teamwork with capable partners and collaboration with customers. For example, the India-originated Diebold 429 ATM solution reduced development time and costs while at the same time meeting defined market needs.

7.Further Leverage Services and Software
The Company expects the commoditization of hardware to continue, the size and importance of the software stack to increase, and our expertise in services and system integration to be a key differentiator. The objective is to further expand the percentage of sales derived from services and software, which is expected to exceed 60 percent during the transformation.

8.Generate Long-Term, Profitable Growth
The seven actions defined above are designed to put the Company on a sustainable, profitable growth trajectory. A commitment to operational rigor, improved analytics and data-driven decision-making is expected to position the Company to benefit from secular trends in outsourcing and mobility, expand its electronic security business and drive both organic and inorganic growth.

Solutions
The Company leverages its strong base of maintenance and advanced services to deliver comprehensive outsourcing and managed services. Banks are continuously being challenged to reduce costs while increasing operational efficiencies. Through outsourced services, banks entrust the management of their ATM and security operations to the Company, allowing their staffs to focus on core competencies. Furthermore, the Company's outsourcing and managed services offering provides banks and credit unions with the leading-edge technology they need to stay competitive in the marketplace. As a leader in outsourcing services, the Company is poised to capitalize on the secular outsourcing trends in the marketplace. Several years ago, the Company launched its outsourcing and managed services business in North America and has grown this business from $5,000 to over $200,000 in annual revenue with over 22,500 units under contract.



22

Table of Contents
MANAGEMENT’S DISCUSSION AND ANALYSIS OF FINANCIAL CONDITION
AND RESULTS OF OPERATIONS as well as the continued growth the Company expectsof December 31, 2013
DIEBOLD, INCORPORATED AND SUBSIDIARIES
(unaudited)
(dollars in this space moving forward.thousands, except per share amounts)

In addition to service and integrated services, another


Another demand driver in the global ATM marketplace continuedis branch transformation. The concept of branch transformation is to behelp financial institutions reduce their costs by migrating routine transactions, typically done inside the branch, to lower-cost automated channels, including the ATM. One area of branch transformation that continues to gain traction is deposit automation. Among the largest U.S. national banks, there has been extensive deployment of deposit automation-enabled terminals. Today, approximately 25 percent of ATMs globally are configured for automated deposits.
InAnother solution the Company offers as part of its FSS business, during 2012, the Company's already strong solution set was further enhanced with the pilot ofbranch transformation efforts is Concierge Video Services.Services™, most recently launched in North America. The solution enablesprovides consumers with immediateon-demand access to bank call center representatives right at the ATM terminal for sales or bank account maintenance support. In addition to delivering a personal touch outside of regular business hours, Concierge Video ServicesServices™ ultimately assists financial institutions inby maximizing operational efficiency,efficiencies, improving the consumer experience and enhancing the overall consumer relationship.
Mobile integration is another emerging trend in the FSS space, as consumers look for multiple ways to interact with their financial institutions. In July 2013, Diebold introduced its cardless Mobile Cash Access solution, which allows consumers to stage a transaction with their mobile device and complete it at the ATM without the need for a card. This capability provides consumers with a more convenient and secure option, while giving financial institutions the opportunity to offer their own branded mobile wallet solution.
In its security business, the Company has an equal, if not greater, potentialanother opportunity for a successful integratedoutsourcing and managed services approach. Security challenges and the systems to address them have grown increasingly complex. That has created a greater appetitestrong business case among financial institutions and commercial customers for outsourcing and managed service solutions, particularly in the areas of monitoring, services and software.software management. Today, the Company is bringing its expertise back into the financial sector and pursuing other areas, namely the commercial market, with a focused effort to secure large, complex and technologically demanding projects. The Company has customer-focused teams that possess the high levels of specialized expertise in logical and enterprise security expertise that are required in this business. The Company is also leveraging best practices and some of the best talent to buildcontinue building upon its security outsourcing and manged services business.
As it relates to security, the foundation forCompany recently introduced a new online security outsourcing business.management tool in in North America, called SecureStat®, that streamlines how customers manage their security operations. At the core of the solution is a personalized dashboard that utilizes customizable, distinct widgets to provide a snapshot of a user's entire security platform, including locations, security systems and devices. In addition, SecureStat® can unify security services and disparate systems, while providing a single interface for real-time administration of security operations across an enterprise. SecureStat® is a great example of the software-driven platforms the Company is investing in to strengthen its services offering and differentiate itself in the marketplace.

Moving forward, the Company intends to create shareholder value by leveraging the opportunities it sees within the area of branch transformation, growing its growing advantage inservices, outsourcing and software capabilities, further building out its electronic security business and services capabilities, taking advantage of key market opportunitiessecular trends around the world and further leveraging opportunities in the security business. To this extent, the Company made two strategic acquisitions in 2012, Altus in Turkey and GAS Tecnologia in Brazil. Altus, an industry-leading multi-vendor service provider in Turkey, will allow the Company to better capitalize on the growth opportunities provided by one of the fastest growing ATM markets in the world. GAS Tecnologia, a leading Internet banking, online payment and mobile banking security company in Brazil, adds a meaningful addition to the Company's security portfolio as the Company looks to build upon its expertise within this space and expand into other international markets. Many additional opportunities lie ahead, and the Company will continue to invest in developing new services, software services and security solutions particularly in emergingthat align with the needs of its core markets.

Cost savings initiatives, restructuring and other charges
Over the past several years, the Company’s SmartBusiness (SB) initiatives have led to rationalization of product development, streamlined procurement, realignment of the Company’s manufacturing footprint and improved logistics. Building on that success, the Company's SB 300 initiatives in 2011 shifted the focus from reducing cost of sales to lowering operating expenses and are targeted to achieve an additional $100,000 in efficiencies by the end of 2013.

Multi-Year Realignment Plan
The Company is committed to makingits previously announced multi-year realignment plan aimed at establishing a competitive cost structure throughout the strategic decisionsorganization. The Company has currently identified targeted savings of $150,000 that not only streamline operations, but alsoare expected to be fully realized by the end of 2015 and is working to accelerate the cost savings efforts beyond this target longer-term. The Company expects to reinvest a portion of the savings to drive long-term growth. Areas of reinvestment include: research and development of innovative new customer solutions; improving and updating the Company's information technology systems and infrastructure; transforming the general and administrative back-office functions; and strengthening sales coverage, processes and tools. In addition, some of the savings should offset price erosion, wage inflation in emerging markets and volatile commodity prices in the Company’s core business. Given these factors, the Company anticipates that approximately 50 percent of the savings will positively impact operating profit. In addition to the cost savings impact, the plan will enhance its ability to serve its customers. The Company remains confident in its ability to continue to executecompetitive position by focusing on cost-reduction initiatives, deliver solutions that help improve customers’ businessesglobalizing the Company's service organization, creating a unified center-led global organization for research and create shareholder value. Duringdevelopment as well as transform the years endedCompany's general and administrative cost structure. Restructuring charges associated with the multi-year realignment plan were December 31, 2012$57,015, and $15,241 for 20112013 and 20102012, the Company incurred pre-tax net restructuring charges of $15,241 or $0.17 per share, $26,182 or $0.32 per share and $4,183 or $0.05 per share, respectively. Restructuring charges in 2012 primarily related to the Company’s global realignment plan, including realignment of resources and certain international facilities to better support opportunities in target markets and leverage software-led services technology to support customers in efforts to optimize overall operational performance. Also , the Company's shared services plan in 2012 entailed expanding the global shared services center and transferred IT and financial services-related jobs residing in other geographies to India. Restructuring charges in 2011 primarily related to the Company’s EMEA reorganization plan, which realigns resources and further leverages the existing shared services center. Restructuring charges in 2010 were primarily related to reduction in the Company’s global workforce.

Other charges consist of items that the Company has determined are non-routine in nature and are not expected to recur in future operations. Net non-routine expenses of $42,328 or $0.45 per share impacted the year ended December 31, 2012 compared to $14,981 or $0.16 per share and $16,234 or $0.21 per share in the same period of 2011 and 2010, respectively. Net non-routine expenses for 2012 primarily related to the FCPA investigation, including $16,750 within miscellaneous, net of estimated pre-tax losses related to the potential outcome of this matter and $21,907 within selling and administrative expense of pre-tax non-routine


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Table of Contents
MANAGEMENT’S DISCUSSION AND ANALYSIS OF FINANCIAL CONDITION
AND RESULTS OF OPERATIONS as of December 31, 20122013
DIEBOLD, INCORPORATED AND SUBSIDIARIES
(unaudited)
(dollars in thousands, except per share amounts)




expenses relatedSegment Reporting
In the fourth quarter of 2013, the Company began managing its business on a regional geographic basis, changing from the previous model, which was a more condensed geographic basis. In order to early pension buy-out payments made to certain deferred terminated vested participants. Net non-routine expenses for 2011 consisted primarilyalign the Company's external reporting of legalits financial results with this change, the Company has modified its segment reporting. The Company now reports the following five segments: NA, AP, EMEA, LA and compliance costs related to the FCPA investigation and were recorded in selling and administrative expense and miscellaneous, net. Net non-routine expenses for 2010 consisted primarily of a settlement and legal fees related to a previously disclosed employment class-action lawsuit as well as legal and compliance costs related to the FCPA investigation.Brazil.

Business Drivers
The business drivers of the Company’sCompany's future performance include, but are not limited to:

demand for new service offerings, including software-led services and integrated services (i.e. outsourcing);
demand for security products and services for the financial, commercial, retail and government sectors;
demand for products and solutions related to bank branch transformation opportunities;
timing of self-service equipment upgrades and/or replacement cycles, including deposit automation in mature markets such as the United States;
• demand for products and solutions related to bank branch transformation opportunities;
• demand for services, including outsourcing and managed services;
• demand for security products and services for the financial and commercial sectors; and
high levels of deployment growth for new self-service products in emerging markets, such as Asia Pacific.

AP.


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Table of Contents
MANAGEMENT’S DISCUSSION AND ANALYSIS OF FINANCIAL CONDITION
AND RESULTS OF OPERATIONS as of December 31, 20122013
DIEBOLD, INCORPORATED AND SUBSIDIARIES
(unaudited)
(dollars in thousands, except per share amounts)




The table below presents the changes in comparative financial data for the years ended December 31, 20122013, 20112012 and 20102011. Comments on significant year-to-year fluctuations follow the table. The following discussion should be read in conjunction with the consolidated financial statements and the accompanying notes that appear elsewhere in this annual report on Form 10-K.
 Year ended December 31, Year ended December 31,
 2012 2011 2010 2013 2012 2011
   % of Net Sales % Change    % of Net Sales % Change    % of Net Sales   % of Net Sales % Change    % of Net Sales % Change    % of Net Sales
Net sales              
Services $1,626,521
 54.4 4.8 $1,552,358
 54.7 3.9 $1,493,425
 52.9 $1,637,056
 57.3 0.6 $1,626,521
 54.4 4.8 $1,552,358
 54.7
Products 1,365,172
 45.6 6.4 1,283,490
 45.3 (3.5) 1,330,368
 47.1 1,220,435
 42.7 (10.6) 1,365,172
 45.6 6.4 1,283,490
 45.3
 2,991,693
 100.0 5.5 2,835,848
 100.0 0.4 2,823,793
 100.0 2,857,491
 100.0 (4.5) 2,991,693
 100.0 5.5 2,835,848
 100.0
Cost of sales              
Services 1,215,673
 40.6 6.8 1,138,213
 40.1 3.4 1,100,305
 39.0 1,222,675
 42.8 0.6 1,215,673
 40.6 6.8 1,138,213
 40.1
Products 1,039,867
 34.8 8.1 961,706
 33.9 (4.2) 1,003,923
 35.6 994,460
 34.8 (5.0) 1,046,400
 35.0 8.2 967,161
 34.1
 2,255,540
 75.4 7.4 2,099,919
 74.0 (0.2) 2,104,228
 74.5 2,217,135
 77.6 (2.0) 2,262,073
 75.6 7.4 2,105,374
 74.2
Gross profit 736,153
 24.6  735,929
 26.0 2.3 719,565
 25.5 640,356
 22.4 (12.2) 729,620
 24.4 (0.1) 730,474
 25.8
Selling and administrative expense 510,979
 17.1 2.0 501,186
 17.7 6.0 472,956
 16.7 596,694
 20.9 13.1 527,729
 17.6 4.6 504,436
 17.8
Research, development and
engineering expense
 85,881
 2.9 10.0 78,108
 2.8 5.2 74,225
 2.6 92,315
 3.2 7.5 85,881
 2.9 10.0 78,108
 2.8
Impairment of assets 15,783
 0.5 N/M 2,962
 0.1 N/M 175,849
 6.2 72,017
 2.5 356.3 15,783
 0.5 432.8 2,962
 0.1
Gain on sale of assets, net (1,202)  (37.4) (1,921) (0.1) 15.5 (1,663) (0.1) (2,410) (0.1) 100.5 (1,202)  (37.4) (1,921) (0.1)
 611,441
 20.4 5.4 580,335
 20.5 (19.6) 721,367
 25.5 758,616
 26.5 20.8 628,191
 21.0 7.6 583,585
 20.6
Operating profit (loss) 124,712
 4.2 (19.8) 155,594
 5.5 N/M (1,802) (0.1)
Operating (loss) profit (118,260) (4.1) (216.6) 101,429
 3.4 (30.9) 146,889
 5.2
Other (expense) income, net (7,286) (0.2) N/M 8,798
 0.3 N/M (595)  (1,547) (0.1) (116.3) 9,466
 0.3 (21.4) 12,048
 0.4
Income (loss) from continuing
operations before taxes
 117,426
 3.9 (28.6) 164,392
 5.8 N/M (2,397) (0.1)
Taxes on income 29,905
 1.0 133.4 12,815
 0.5 (12.0) 14,561
 0.5
Income (loss) from continuing
operations
 87,521
 2.9 (42.3) 151,577
 5.3 N/M (16,958) (0.6)
(Loss) income from continuing
operations before taxes
 (119,807) (4.2) (208.0) 110,895
 3.7 (30.2) 158,937
 5.6
Income tax expense 56,715
 2.0 100.9 28,225
 0.9 251.6 8,028
 0.3
(Loss) income from continuing
operations
 (176,522) (6.2) (313.5) 82,670
 2.8 (45.2) 150,909
 5.3
(Loss) income from discontinued
operations, net of tax
 (3,125) (0.1) N/M 523
  90.2 275
  
  (100.0) (3,125) (0.1) N/M 523
 
Net income (loss) 84,396
 2.8 (44.5) 152,100
 5.4 N/M (16,683) (0.6)
Net (loss) income (176,522) (6.2) (321.9) 79,545
 2.7 (47.5) 151,432
 5.3
Net income attributable to
noncontrolling interests
 5,942
 0.2 (18.4) 7,285
 0.3 104.1 3,569
 0.1 5,083
 0.2 (14.5) 5,942
 0.2 (18.4) 7,285
 0.3
Net income (loss) attributable to
Diebold, Incorporated
 $78,454
 2.6 (45.8) $144,815
 5.1 N/M $(20,252) (0.7)
Net (loss) income attributable to
Diebold, Incorporated
 $(181,605) (6.4) (346.7) $73,603
 2.5 (48.9) $144,147
 5.1
              
Amounts attributable to
Diebold, Incorporated
       Amounts attributable to Diebold, Incorporated     
Income (loss) from continuing
operations, net of tax
 $81,579
 2.7 $144,292
 5.1 $(20,527) (0.7)
(Loss) income from continuing
operations, net of tax
 $(181,605) (6.4) $76,728
 2.6 $143,624
 5.1
(Loss) income from discontinued
operations, net of tax
 (3,125) (0.1) 523
  275
  
  (3,125) (0.1) 523
 
Net income (loss) attributable to
Diebold, Incorporated
 $78,454
 2.6 $144,815
 5.1 $(20,252) (0.7)
Net (loss) income attributable to
Diebold, Incorporated
 $(181,605) (6.4) $73,603
 2.5 $144,147
 5.1


2225

Table of Contents
MANAGEMENT’S DISCUSSION AND ANALYSIS OF FINANCIAL CONDITION
AND RESULTS OF OPERATIONS as of December 31, 20122013
DIEBOLD, INCORPORATED AND SUBSIDIARIES
(unaudited)
(dollars in thousands, except per share amounts)




RESULTS OF OPERATIONS
2013 comparison with 2012
Net Sales
The following table represents information regarding our net sales for the years ended December 31:
 2013 2012 $ Change % Change
Total financial self-service2,216,968
 2,311,901
 (94,933) (4.1)
Total security618,889
 623,637
 (4,748) (0.8)
Election and lottery systems21,634
 56,155
 (34,521) (61.5)
Total net sales$2,857,491
 $2,991,693
 $(134,202) (4.5)
The decrease in FSS sales included a net unfavorable currency impact of $40,920 or 1.7 percent, of which approximately 76 percent related to the Brazilian real. The following segment highlights include the impact of foreign currency. NA FSS sales decreased $167,104 or 15.9 percent due primarily to lower volume within the U.S. regional bank business partially offset by growth in the national bank sector. A significant portion of the decline was associated with the expiration of the ADA compliance deadline in 2012. The product volume decrease in regional bank business caused a corresponding reduction in the service business specific to installation and professional services sales. AP increased $56,544 or 14.1 percent due to higher volume in India and China. EMEA increased $36,125 or 11.1 percent mainly from higher volume in Western Europe and the Middle East primarily in the emerging market of Turkey due in part to the Altus acquisition partially offset by a net decrease in the remainder of the region. Brazil decreased $13,058 or 3.9 percent, including $31,020 in unfavorable currency impact. LA declined $7,440 or 3.7 percent mainly due to volume deterioration in Mexico, partially offset by an increase in Colombia.
Security sales decreased from declines in the LA, NA and AP regions. LA decreased $8,869 or 15.2 percent largely due declines in Chile. NA experienced a reduction of $8,378 or 1.6 percent. AP decreased $4,960 or 19.7 percent as the company executed on its decision in 2013 to exit the security business in Australia. These reductions were partially offset by Brazil increasing from the prior year due to the GAS acquisition.
The decrease in the Brazilian-based election and lottery systems was driven by cyclical purchasing decisions within the country.

Gross Profit
The following table represents information regarding our gross profit for the years ended December 31:
 2013 2012 $ Change % Change
Gross profit - services$414,381
 $410,848
 $3,533
 0.9
Gross profit - products225,975
 318,772
 (92,797) (29.1)
Total gross profit$640,356
 $729,620
 $(89,264) (12.2)
        
Gross margin - services25.3% 25.3% 
  
Gross margin - products18.5% 23.4% 

  
Total gross margin22.4% 24.4% 

  

Total service gross margin remained at 25.3 percent in 2013. NA service gross margin increased due to improvements resulting from lower employee related expense associated with restructuring initiatives and a decrease in insurance and vehicle related expense in the U.S. maintenance business. In addition, NA benefited from stronger performance in the enterprise security business. These benefits were partially offset by lower FSS product volume within the U.S. regional business related to the expiration of the ADA compliance deadline in 2012, which negatively impacted services utilization specific to professional service and installation. Total service gross margin also benefited from higher volume and improved margins in EMEA and AP, partially offset by a margin decrease in Brazil. Total service gross profit in 2013 and 2012 included restructuring charges of $27,107 and $6,226, respectively.



26

Table of Contents
MANAGEMENT’S DISCUSSION AND ANALYSIS OF FINANCIAL CONDITION
AND RESULTS OF OPERATIONS as of December 31, 2013
DIEBOLD, INCORPORATED AND SUBSIDIARIES
(unaudited)
(dollars in thousands, except per share amounts)




The decrease in total product gross margin was driven by NA, which had significantly lower volume, particularly in the U.S. regional bank business, due to the expiration of the ADA compliance deadline in 2012. In addition, the decline in U.S regional bank business coupled with an increase in U.S. national bank sales created a customer mix shift that contributed to the product margin deterioration. Total product gross margin was also negatively influenced by unfavorable customer mix and continued pricing pressure in AP while there was a partially offsetting improvement in EMEA mainly due to favorable manufacturing performance resulting primarily from beneficial currency impact on material purchase prices. Total product gross profit included restructuring charges of $1,256 in 2013 compared to a net restructuring accrual benefit of $1,849 in 2012.

Operating Expenses
The following table represents information regarding our operating expenses for the years ended December 31:
 2013 2012 $ Change % Change
Selling and administrative expense$596,694
 $527,729
 $68,965
 13.1
Research, development and engineering expense92,315
 85,881
 6,434
 7.5
Impairment of assets72,017
 15,783
 56,234
 356.3
Gain on sale of assets, net(2,410) (1,202) 1,208
 100.5
Total operating expenses$758,616
 $628,191
 130,425
 20.8

The increase in selling and administrative expense resulted from higher non-routine expense and restructuring charges, partially offset by lower compensation and commission related expense, savings realized from the Company's continued focus on cost structure and favorable currency impact of $6,240. Non-routine expenses of $128,739 and $41,542 were included in 2013 and 2012, respectively. The primary components of the 2013 non-routine expense were a $67,593 non-cash pension charge, additional losses of $28,000 related to the settlement of the FCPA investigation, $17,245 related to the settlement of the securities class action and executive severance costs of $9,300. The majority of the 2012 non-routine expense pertained to $21,907 in early pension buy-out payments made to certain deferred terminated vested participants and estimated losses of $16,750 related to the FCPA investigation. Selling and administrative expense also included $22,561 and $9,037 of restructuring charges in 2013 and 2012, respectively. Restructuring charges in 2013 related to the Company's multi-year realignment plan, including $31,282 related to the voluntary early retirement program. The 2012 restructuring charges related to the Company's global realignment and global shared services plans.

Research, development and engineering expense as a percent of net sales in 2013 and 2012 were 3.2 percent and 2.9 percent, respectively. The spend increase between years resulted from higher restructuring charges and higher expense related to software development in 2013. Research, development and engineering expense included restructuring charges of $6,091 and $1,827 in 2013 and 2012, respectively.

During the third quarter of 2013, the Company performed an other-than-annual assessment for its Brazil reporting unit based on a two-step impairment test as a result of a reduced earnings outlook for the Brazil business unit due to deteriorating macro-economic outlook, structural changes to an auction-based purchasing environment and new competitors entering the market. The Company concluded that the goodwill within the Brazil reporting unit was partially impaired and recorded a $70,000 pre-tax, non-cash goodwill impairment charge. During the second quarter of 2012, the Company impaired previously capitalized software and software-related costs of $6,701 due to changes in the global enterprise resource planning (ERP) system implementation plan related to configuration and design. In the third quarter of 2012, the Company recorded an impairment of $7,930 related to its 50 percent ownership in Shanghai Diebold King Safe Company, Ltd.



27

Table of Contents
MANAGEMENT’S DISCUSSION AND ANALYSIS OF FINANCIAL CONDITION
AND RESULTS OF OPERATIONS as of December 31, 2013
DIEBOLD, INCORPORATED AND SUBSIDIARIES
(unaudited)
(dollars in thousands, except per share amounts)




Operating (Loss) Profit
The following table represents information regarding our operating (loss) profit for the years ended December 31:
 2013 2012 $ Change % Change
Operating (loss) profit$(118,260) $101,429
 $(219,689) (216.6)
Operating (loss) profit margin(4.1)% 3.4% 
  

The decline in operating (loss) profit was influenced primarily by lower volume and a shift in customer mix within NA and significant increases in impairment, non-routine expenses and restructuring charges, partially offset by lower operational spend in NA and an overall improvement in service margin.

Other Income (Expense)
The following table represents information regarding our other income (expense) for the years ended December 31:
 2013 2012 $ Change % Change
Investment income$27,603
 $37,593
 $(9,990) (26.6)
Interest expense(29,234) (30,330) (1,096) (3.6)
Foreign exchange gain, net172
 2,654
 (2,482) (93.5)
Miscellaneous, net(88) (451) (363) (80.5)
Other income (expense)$(1,547) $9,466
 (11,013) (116.3)

The decline in investment income was primarily driven by Brazil due to a decrease in total investments, lower interest rates and unfavorable currency impact. Foreign exchange gain, net, in 2013 included a $1,584 devaluation of the Venezuelan balance sheet.

(Loss) Income from Continuing Operations
The following table represents information regarding our (loss) income from continuing operations, net of tax for the years ended December 31:
 2013 2012 $ Change % Change
(Loss) income from continuing operations, net of tax$(176,522) $82,670
 $(259,192) (313.5)
Percent of net sales(6.2)% 2.8% 
  
Effective tax rate(47.3)% 25.5% 

  

The decrease in (loss) income from continuing operations, net of tax was driven by reduced operating profit mostly related to the decrease in sales volume and the significant increases in impairment, non-routine expenses and restructuring charges, unfavorable movement in other (expense) income and higher taxes. These decreases were partially offset by lower operational spend and an improvement in service margin.

The negative tax rate for 2013 is a result of tax expense of approximately $55,000 related to the repatriation of previously undistributed earnings and the establishment of a valuation allowance of approximately $39,200 on deferred tax assets in the Company's Brazilian manufacturing facility. The 2013 tax rate was also negatively impacted by the partially non-deductible Brazil goodwill impairment and the FCPA penalty charge.



28

Table of Contents
MANAGEMENT’S DISCUSSION AND ANALYSIS OF FINANCIAL CONDITION
AND RESULTS OF OPERATIONS as of December 31, 2013
DIEBOLD, INCORPORATED AND SUBSIDIARIES
(unaudited)
(dollars in thousands, except per share amounts)




Segment Revenue and Operating Profit Summary
The following tables represent information regarding our revenue and operating profit by reporting segment for the years ended December 31:
North America: 2013 2012 $ Change % Change
Revenue $1,415,050
 $1,590,532
 $(175,482) (11.0)
Segment operating profit 252,737
 294,996
 (42,259) (14.3)
Segment operating profit margin 17.9% 18.5%    
The decrease in revenue and operating profit was driven by lower FSS product volume in the U.S. regional bank business associated with the expiration of the ADA compliance deadline in 2012. The product volume decrease in regional bank business caused a corresponding reduction in the service business specific to installation and professional services. These detriments were partially offset by lower compensation and commission related expense, savings realized from the Company's continued focus on cost structure, and margin improvement in the U.S. maintenance business resulting from restructuring initiatives and growth in the national bank business.
Asia Pacific: 2013 2012 $ Change % Change
Revenue $479,129
 $427,542
 $51,587
 12.1
Segment operating profit 62,760
 62,414
 346
 0.6
Segment operating profit margin 13.1% 14.6%    
Revenue growth resulted from higher product and service sales primarily within India and China. Operating profit remained neutral to prior year as higher service gross profit resulting from the increased sales and improved service margin performance was offset by a reduction in product gross profit and higher operating expense. Total product gross profit was negatively impacted by unfavorable customer mix and continued pricing pressure in the region.
Europe, Middle East and Africa: 2013 2012 $ Change % Change
Revenue $362,167
 $325,489
 $36,678
 11.3
Segment operating profit 44,507
 28,659
 15,848
 55.3
Segment operating profit margin 12.3% 8.8%    
Revenue increased from growth in Western Europe and the Middle East due in part to the Altus acquisition in Turkey, partially offset by a net decline in the rest of EMEA. The increase in operating profit resulted from higher product and service sales complemented by improved margins especially on the product side mainly due to favorable manufacturing performance resulting primarily from beneficial currency impact on material purchase prices. These favorable influences on operating profit were partially offset by higher selling and administrative expense.
Latin America: 2013 2012 $ Change % Change
Revenue $241,770
 $258,079
 $(16,309) (6.3)
Segment operating profit 35,218
 44,472
 (9,254) (20.8)
Segment operating profit margin 14.6% 17.2%    
Revenue declined as lower product sales, primarily due to decreased volume in Mexico and Venezuela, was partially offset by higher sales in the service business. Operating profit was negatively impacted by the net revenue decrease coupled with an overall gross margin decline and higher operating expense.
Brazil: 2013 2012 $ Change % Change
Revenue $359,375
 $390,051
 $(30,676) (7.9)
Segment operating profit 6,321
 3,304
 3,017
 91.3
Segment operating profit margin 1.8% 0.8%    
The decrease in revenue included a net unfavorable currency impact of $36,722. Excluding the negative currency impact, revenue increased from higher FSS sales and growth in security revenue due to the GAS acquisition, partially offset by lower lottery and


29

Table of Contents
MANAGEMENT’S DISCUSSION AND ANALYSIS OF FINANCIAL CONDITION
AND RESULTS OF OPERATIONS as of December 31, 2013
DIEBOLD, INCORPORATED AND SUBSIDIARIES
(unaudited)
(dollars in thousands, except per share amounts)




election systems sales. Operating profit increased as the benefit of lower operating expense outweighed the unfavorable impact of the total revenue decline between years.
Refer to note 19 to the consolidated financial statements, which is contained in Item 8 of this annual report on Form 10-K, for further details of segment revenue and operating profit.

2012 comparison with 2011
Net Sales
The following table represents information regarding our net sales for the years ended December 31:
 2012 2011 $ Change % Change
Net sales$2,991,693
 $2,835,848
 $155,845
 5.5
 2012 2011 $ Change % Change
Total financial self-service2,311,901
 2,137,545
 174,356
 8.2
Total security623,637
 605,502
 18,135
 3.0
Election and lottery systems56,155
 92,801
 (36,646) (39.5)
Total customer revenues$2,991,693
 $2,835,848
 $155,845
 5.5

FSS sales in 2012 improved $174,356 or 8.2 percent compared to 2011. The increase in FSS sales included a net unfavorable currency impact of $85,545 or 4.5 percent, of which approximately 56 percent related to the Brazilian real. The following divisionsegment highlights include the impact of foreign currency. DNANA sales increased $181,576 or 20.9 percent as a result of significant growth within the U.S. regional and national bank business influenced by the Americans with Disabilities ActADA compliance and a focus on deposit automation technology. With the expiration of the Americans with Disabilities ActADA compliance deadline, the rate of growth in regional sales has slowed and led to a higher concentration of national bank sales. DI sales decreased by $7,220 or 0.6 percent related to the following: EMEA decreased $20,085 or 5.8 percent; Latin America, including Brazil, increased $9,228 or 1.8 percent; and Asia Pacific increased $3,637 or 0.9 percent. The decrease in EMEA waspercent driven by an unfavorable currency impact, particularly the euro and South African rand, partially offset with growth in South Africa compared to the prior year. The increase in Latin America, including Brazil was influencedFSS sales declined $13,540 or 3.9 percent due to unfavorable currency impact of $47,522, partially offset by higher volume. LA increased $22,769 or 12.9 percent due to higher volume across most of the geographies despite the currency headwinds related to the Brazilian real. The improvement in Asia Pacific wasgeographies. AP increased $3,637 or 0.9 percent driven by higher volume in Thailand, partially offset by an unfavorable currency impact associated mostly with the Indian rupee.
Security solutionsThe security sales increase resulted mainly from growth in 2012 increased by $18,135LA of $12,742 or 3.027.9 percent compared to 2011. DNAassociated with higher volume in Colombia and Chile. NA security sales increased $3,938 or 0.7 percent compared to the prior year combined withyear. The improvement in DI of $14,197 or 20.4 percent. The DNA varianceNA security sales was driven from an increase in infrastructure projects for government agency and commercial customers, partially offset by lower volume with financial customers compared to the prior year. The DI variance was a result of higher volume in Latin America, mostly in Colombia and Chile, combined with an increase in Asia Pacific related to growth in India that was partially offset by lower volume in Australia.

The Brazilian-based election and lottery systems sales in 2012 decreased by $36,646 or 39.5 percent compared to 2011, inclusive of a $13,608 net unfavorable currency impact. The decrease was driven by a $46,116 reduction in election system sales primarily due to lower volume, partially offset withby an increase in lottery unit sales compared to 2011.

Gross Profit
The following table represents information regarding our gross profit for the years ended December 31:
2012 2011 $ Change % Change2012 2011 $ Change % Change
Gross profit - services$410,848
 $414,145
 $(3,297) (0.8)410,848
 414,145
 (3,297) (0.8)
Gross profit - products325,305
 321,784
 3,521
 1.1318,772
 316,329
 2,443
 0.8
Total gross profit$736,153
 $735,929
 $224
 $729,620
 $730,474
 $(854) (0.1)
            
Gross margin - services25.3% 26.7% 
 25.3% 26.7% 
 
Gross margin - products23.8% 25.1% 

 23.4% 24.6% 
 
Total gross margin24.6% 26.0% 

 24.4% 25.8% 
 

The decrease in total service gross margin for 2012 compared to 2011 was driven by DNA and Latin America, including Brazil, partially offsetmargin decreases in each region with improvement in EMEA. In DNA, service margin was down compared to the prior yearexception of EMEA, which improved due to fewer net restructuring charges in 2012 paired with a favorable customer mix. NA was the primary driver of the margin decrease due to an increased competitive environment and associated pricing impact coupled with higher compensation and benefits, scrap and insurance charges. The decrease in Latin America, including Brazil was driven byalso down from an increase in warranty expense combined with higher restructuring charges in 2012. In EMEA, service margin improved as fewer net restructuring charges were incurred in 2012 related to the EMEA reorganization paired with a favorable customer mix. Total service gross margin for 2012 included $6,226 of net restructuring charges compared to $10,678 of net restructuring charges in 2011.



2330

Table of Contents
MANAGEMENT’S DISCUSSION AND ANALYSIS OF FINANCIAL CONDITION
AND RESULTS OF OPERATIONS as of December 31, 20122013
DIEBOLD, INCORPORATED AND SUBSIDIARIES
(unaudited)
(dollars in thousands, except per share amounts)




combined with higher restructuring charges in 2012. Total service gross profit for 2012 included $6,226 of net restructuring charges compared to $10,678 of net restructuring charges in 2011.
The decrease in total product gross margin was driven by product and customer mix differences in Latin America, including Brazil, as well as continued pricing pressure in the Asia Pacific region.AP. Partially offsetting these decreases, DNANA product revenue was significantly higher in 2012 compared to 2011, which caused a favorable shift in revenue mix between DNA and DI that improvedamong the regions, improving product gross margin. Total product gross marginprofit for 2012 included $1,849 of net restructuring accrual benefits compared to $3,905 of net restructuring charges in 2011 related mainly to the EMEA reorganization.

Operating Expenses
The following table represents information regarding our operating expenses for the years ended December 31:
2012 2011 $ Change % Change2012 2011 $ Change % Change
Selling and administrative expense$510,979
 $501,186
 $9,793
 2.0$527,729
 $504,436
 $23,293
 4.6
Research, development and engineering expense85,881
 78,108
 7,773
 10.085,881
 78,108
 7,773
 10.0
Impairment of assets15,783
 2,962
 12,821
 N/M15,783
 2,962
 12,821
 432.8
Gain on sale of assets, net(1,202) (1,921) 719
 (37.4)(1,202) (1,921) (719) (37.4)
Total operating expenses$611,441
 $580,335
 $31,106
 5.4$628,191
 $583,585
 44,606
 7.6

SellingThe increase in selling and administrative expense increased $9,793 or 2.0 percent in 2012 compared to 2011. The increase was due to higher non-routine expenses, compensation and benefits increase and legal expenses, partially offset by a favorable currency impact of $13,848 and lower restructuring charges. Selling and administrative expense in 2012 and 2011 included non-routine expenses of $24,792$41,542 and $13,230,$16,480, respectively. The majority of non-routineNon-routine expenses in 2012 wereincluded $21,907 related to early pension buy-out payments made to certain deferred terminated vested participants while mostand estimated losses of $16,750 related to the FCPA investigation. The non-routine expenses in 2011 pertained to legal, consultative and audit costs related to the global FCPA investigation.investigation as well as estimated losses of $3,250 related to this matter. In addition, selling and administrative expense included $9,037 and $11,607 of restructuring charges in 2012 and 2011, respectively. The 2012 restructuring charges related to the Company's global realignment and global shared services plans. The 2011 restructuring charges related mainly to the EMEA reorganization.
Research, development and engineering expense as a percent of net sales in 2012 and 2011 were 2.9 percent and 2.8 percent, respectively and increased $7,773 year over year.respectively. The increase in operational spend was associated with key initiatives such as the development of next generation hardware and software platforms. Research, development and engineering expense also included higher restructuring charges associated with the Company's global realignment plan.
During the second quarter of 2012, the Company impaired previously capitalized software and software-related costs of $6,701 due to changes in the global ERP system implementation plan related to configuration and design. In the third quarter of 2012, the Company recorded an impairment of $7,930 related to its 50 percent ownership in Shanghai Diebold King Safe Company, Ltd. In the fourth quarter of 2012, the Company recorded an impairment of $1,012 related to the Company's decision to cancel the new corporate headquarters project. The impairment charge of $2,962 in 2011 resulted from a non-cash intangible asset impairment related to a prior acquisition.

Operating Profit
The following table represents information regarding our operating profit for the years ended December 31:
2012 2011 $ Change % Change2012 2011 $ Change % Change
Operating profit$124,712
 $155,594
 $(30,882) (19.8)$101,429
 $146,889
 $(45,460) (30.9)
Operating profit margin4.2% 5.5% 
 3.4% 5.2% 
 

The decrease in operating profit in 2012 compared to 2011 was influenced by a decrease in both service and product gross margins paired with the increase in operating expenses noted above.partially offset by the benefit of higher volume. All of these items combined to produce a 1.31.8 percentage point decrease in operating profit margin in 2012 compared to 2011.




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Table of Contents
MANAGEMENT’S DISCUSSION AND ANALYSIS OF FINANCIAL CONDITION
AND RESULTS OF OPERATIONS as of December 31, 20122013
DIEBOLD, INCORPORATED AND SUBSIDIARIES
(unaudited)
(dollars in thousands, except per share amounts)




Other Income (Expense)
The following table represents information regarding our other income (expense) for the years ended December 31:
2012 2011 $ Change % Change2012 2011 $ Change  % Change
Investment income$37,593
 $41,663
 $(4,070) (9.8)$37,593
 $41,663
 $(4,070) (9.8)
Interest expense(30,330) (34,456) (4,126) (12.0)(30,330) (34,456) (4,126) (12.0)
Foreign exchange gain (loss), net2,654
 3,095
 (441) 14.2
Foreign exchange gain, net2,654
 3,095
 (441) (14.2)
Miscellaneous, net(17,203) (1,504) (15,699) N/M(451) 1,746
 (2,197) (125.8)
Other income (expense)$(7,286) $8,798
 $(16,084) N/M$9,466
 $12,048
 (2,582) (21.4)

Miscellaneous expense was unfavorable $15,699 driven primarily from non-routine expenses of $16,750 and $3,250Investment income declined in 2012 and 2011, respectively. These non-routine expenses related tofrom the Company's estimateinfluence of losses associated with the potential outcome of the FCPA investigation.a net unfavorable currency impact. Interest expense in 2012 was favorabledecreased compared to 2011 due to lower interest rates and favorable foreign exchange hedge activity. Investment income declined in 2012 from the influence of a net unfavorable currency impact in DI.

Income from Continuing Operations
The following table represents information regarding our income (loss) from continuing operations, net of tax for the years ended December 31:
2012 2011 $ Change % Change2012 2011 $ Change % Change
Income from continuing operations, net of tax$87,521
 $151,577
 $(64,056) 42.3$82,670
 $150,909
 $(68,239) (45.2)
Percent of net sales2.9% 5.3% 
 2.8% 5.3% 
 
Effective tax rate25.5% 7.8% 

 25.5% 5.1% 
 

The decrease in net income from continuing operations, net of tax in 2012 compared to 2011 was driven by the reduction in operating profit margin, a decrease in other income and the increase in the effective tax rate. The 17.720.4 percentage point increase in the effective tax rate was due to the 2011 benefit of valuation allowance released in Brazil, offset by 2012 net income in jurisdictions with a lower tax rate.

Segment Revenue and Operating Profit Summary
The following table representstables represent information regarding our revenue and operating profit by reporting segment for the years ended December 31:
 2012 2011 $ Change % Change
DNA$1,590,532
 $1,405,018
 $185,514
 13.2
DI1,401,161
 1,430,830
 (29,669) (2.1)
Total net sales$2,991,693
 $2,835,848
 $155,845
 5.5

North America: 2012 2011 $ Change % Change
Revenue $1,590,532
 $1,405,018
 $185,514
 13.2
Segment operating profit 294,996
 276,546
 18,450
 6.7
Segment operating profit margin 18.5% 19.7%    
The increase in DNA net salesrevenue was primarily driven by growth in the FSS business, particularly related to higher product volume in both the U.S. regional and national bank business. The higher FSS product volume influenced growth in service installations and software-led services. Partially offsetting these revenue increases was a reduction in security product volume in the U.S. national bank business.

The decrease in DI Operating profit benefited from the higher net sales was influencedvolume while being negatively impacted by a net unfavorable currency impact of $99,131, of which approximately 62 percent related to the Brazilian real. Operationally, DI realized higher FSS volumes in Latin America, including Brazil, Asia Pacific, and EMEA. In addition, Latin America generated a higher volume of security sales, particularly Colombia and Chile, while Brazil benefited from an increase in lottery unit salesoperating expense and a decrease in 2012 comparedtotal gross margin due in part to 2011. These increases were partially offset with fewer election system saleslower margin in Brazil for 2012.



traditional maintenance services related to competitive pricing and higher compensation and benefits, scrap, and insurance charges.


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Table of Contents
MANAGEMENT’S DISCUSSION AND ANALYSIS OF FINANCIAL CONDITION
AND RESULTS OF OPERATIONS as of December 31, 20122013
DIEBOLD, INCORPORATED AND SUBSIDIARIES
(unaudited)
(dollars in thousands, except per share amounts)




The following table represents information regarding our
Asia Pacific: 2012 2011 $ Change % Change
Revenue $427,542
 $422,491
 $5,051
 1.2
Segment operating profit 62,414
 74,790
 (12,376) (16.5)
Segment operating profit margin 14.6% 17.7%    
Revenue increased due to a mix of revenue shifts among the AP countries with the most significant growth in Thailand. Operating profit decreased despite the revenue growth due to higher operating profit by reporting segment for the years ended December 31:expense as well as service and product gross margin deterioration of which product declined principally due to continued pricing pressure.
 2012 2011 $ Change % Change
DNA$103,596
 $123,033
 $(19,437) (15.8)
DI21,116
 32,561
 (11,445) (35.1)
Total operating profit$124,712
 $155,594
 $(30,882) (19.8)
Europe, Middle East and Africa: 2012 2011 $ Change % Change
Revenue $325,489
 $345,534
 $(20,045) (5.8)
Segment operating profit 28,659
 15,978
 12,681
 79.4
Segment operating profit margin 8.8% 4.6%    

DNAThe revenue decrease, inclusive of a net unfavorable currency impact of $25,425, occurred among a majority of the countries within both the product and service businesses. The unfavorable impact of lower revenue on operating profit for 2012 decreased by $19,437 compared to 2011. The decrease was drivenmore than offset by a lower marginsignificant decrease in traditional maintenance services related to competitive pricingoperating expense and higher compensation and benefits, scrap, and insurance charges. Operating expenses were also higherimproved gross margins particularly in DNA related to anservice.
Latin America: 2012 2011 $ Change % Change
Revenue $258,079
 $222,568
 $35,511
 16.0
Segment operating profit 44,472
 40,425
 4,047
 10.0
Segment operating profit margin 17.2% 18.2%    
The increase in non-routine expensesrevenue was due to higher FSS and restructuring charges, higher compensation and benefit costs, impairment charges, and research, development and engineering expense.security sales across most of the countries in the region. The volume gain paired with improved gross margin performance in the security business increased operating profit. These decreasesbenefits to operating profit were partially offset by lower gross margin in the FSS business and higher selling and administrative expense.
Brazil: 2012 2011 $ Change % Change
Revenue $390,051
 $440,237
 $(50,186) (11.4)
Segment operating profit 3,304
 36,119
 (32,815) (90.9)
Segment operating profit margin 0.8% 8.2%    
Revenue was negatively impacted by net unfavorable currency impacts of $61,133. From an operational perspective, revenue increased $10,947 or 2.9 percent as higher FSS product volume and lottery unit sales outweighed a decline in the U.S. regional bankelection systems business.
DI The decrease in operating profit for 2012 decreased by $11,445 compared to 2011. The decrease was driven byresulted from customer and product mix differences, in Latin America, including Brazil as well as fewer election system sales compared to the prior year. In addition, pricing pressures continued in the Asia Pacific region. Partially offsetting these decreases, EMEA benefited from fewer restructuring charges related to the 2011 reorganization combined with operational improvement related to customeryear, higher warranty expense and product mix. An improvement in operating expenses was realized across a mix of geographies, inclusive of a favorableunfavorable currency impact and higher impairment charges.offset in part by the benefit of the GAS acquisition.
Refer to note 19 to the consolidated financial statements, which is contained in Item 8 of this annual report on Form 10-K, for further details of segment revenue and operating profit.

2011 comparison with 2010
Net Sales
The following table represents information regarding our net sales for the years ended December 31:
 2011 2010 $ Change % Change
Net sales$2,835,848
 $2,823,793
 $12,055
 0.4

FSS sales in 2011 increased by $91,156 or 4.5 percent compared to 2010. The increase in FSS sales included a net favorable currency impact of $45,972, of which approximately 50 percent related to the Brazilian real. The following division highlights include the impact of foreign currency. DNA increased $107,193 or 14.1 percent due to continued growth within the U.S. regional bank business with customer demand focused on meeting regulatory requirements and providing deposit automation technology. DI sales decreased by $16,037 or 1.2 percent related to the following: Latin America, including Brazil, decreased $58,343 or 10.0 percent, EMEA decreased $5,487 or 1.6 percent and Asia Pacific increased $47,793 or 13.6 percent. The decrease in Latin America, including Brazil, was driven mainly from lower volume in Brazil paired with improvement across most of Latin America. The decrease in EMEA was influenced by lower volumes in Europe, partially offset with growth in Africa. The increase in Asia Pacific resulted from additional volume in several countries most notably China and India.
Security solutions sales in 2011 decreased by $24,843 or 3.9 percent compared to 2010. DNA decreased $22,756 or 4.1 percent compared to the prior year and DI decreased by $2,087 or 2.9 percent. The reduction in DNA was influenced by lower product volumes in the U.S. regional and national bank business. The DI variance was due to a reduction in Asia Pacific mostly from Australia, partially offset by improvement in Latin America compared to 2010.
The Brazil-based lottery and election systems sales decreased $54,258 or 36.9 percent in 2011 compared to 2010. This decrease was driven by a $47,767 reduction in election sales as well as a $6,491 decrease in lottery sales compared to 2010. Election sales decreased due to cyclical purchasing decisions within the country.





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Table of Contents
MANAGEMENT’S DISCUSSION AND ANALYSIS OF FINANCIAL CONDITION
AND RESULTS OF OPERATIONS as of December 31, 2012
DIEBOLD, INCORPORATED AND SUBSIDIARIES
(unaudited)
(dollars in thousands, except per share amounts)




Gross Profit
The following table represents information regarding our gross profit for the years ended December 31:
 2011 2010 $ Change % Change
Gross profit - services414,145
 393,120
 21,025
 5.3
Gross profit - products321,784
 326,445
 (4,661) (1.4)
Total gross profit$735,929
 $719,565
 $16,364
 2.3
        
Gross margin - services26.7% 26.3% 
  
Gross margin - products25.1% 24.5% 
  
Total gross margin26.0% 25.5% 
  

The increase in service gross margin resulted from operational cost efficiencies in Brazil as well as growth in DNA, Asia Pacific and Latin America. Partially offsetting these increases, EMEA realized lower margin mostly due to higher restructuring charges in 2011 related to the EMEA reorganization. Total service gross margin for 2011 included $10,678 of restructuring charges compared to $540 of charges in the same period of 2010.
The increase in product gross margin was driven by DNA with higher volumes and favorable customer mix, primarily from the U.S. regional bank business as well as favorable absorption in the U.S. manufacturing plants due to higher production volume. Partially offsetting these improvements, a reduction in DI was related mostly to lower volume in Brazil paired with lower margins across most of the other geographies. Additionally, the total product gross margin in 2011 and 2010 included restructuring charges of $3,905 and $1,163, respectively.
Operating Expenses
The following table represents information regarding our operating expenses for the years ended December 31:
 2011 2010 $ Change % Change
Selling and administrative expense$501,186
 $472,956
 $28,230
 6.0
Research, development and engineering expense78,108
 74,225
 3,883
 5.2
Impairment of assets2,962
 175,849
 (172,887) (98.3)
Gain on sale of assets, net(1,921) (1,663) (258) 15.5
Total operating expenses$580,335
 $721,367
 $(141,032) (19.6)

Selling and administrative expense increased in 2011 compared to 2010 due to higher compensation and benefits, $7,976 of unfavorable currency impact, higher restructuring expenses and lower non-routine income, partially offset with a reduction in non-routine expenses. Selling and administrative expense in 2011 and 2010 included net, non-routine expense of $13,230 and $16,234, respectively. Net non-routine expense in 2011 primarily pertained to legal, consultative, audit and severance costs related to the FCPA investigation. Net non-routine expense in 2010 included settlement and legal fees related to an employment class action lawsuit and legal and professional fees driven by the FCPA investigation, partially offset by non-routine income of $4,148 consisting of reimbursements from the Company's director and officer insurance carriers. In addition, selling and administrative expense included $11,607 and $3,809 of restructuring charges in 2011 and 2010, respectively. The 2011 restructuring charges related primarily to the EMEA reorganization.
Research, development and engineering expense as a percent of net sales in 2011 and 2010 was 2.8 percent and 2.6 percent, respectively. The increase as a percent of net sales was due to higher project volume and focus on innovation.
The impairment charges in 2011 resulted from non-cash intangible asset impairments related primarily to prior acquisitions. The impairment charges in 2010 resulted from a $168,714 non-cash goodwill impairment charge associated with the Company's EMEA business, an impairment related to customer contract intangible assets and an other-than-temporary impairment related to a cost method investment.



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Table of Contents
MANAGEMENT’S DISCUSSION AND ANALYSIS OF FINANCIAL CONDITION
AND RESULTS OF OPERATIONS as of December 31, 2012
DIEBOLD, INCORPORATED AND SUBSIDIARIES
(unaudited)
(dollars in thousands, except per share amounts)




Operating (Loss) Profit
The following table represents information regarding our operating (loss) profit for the years ended December 31:
 2011 2010 $ Change % Change
Operating profit (loss)$155,594
 $(1,802) $157,396
 N/M
Operating profit (loss) margin5.5% (0.1)% 
  

The increase in operating profit in 2011 compared to 2010 resulted from a decrease in operating expenses mostly related to a reduction in impairment charges in EMEA, partially offset by an increase in other operating expenses noted above. In addition, operating profit increased due to improved product and service margins and an increased service revenue base.

Other Income (Expense)
The following table represents information regarding our other income (expense) for the years ended December 31:
 2011 2010 $ Change  % Change
Investment income$41,663
 $34,545
 $7,118
 20.6
Interest expense(34,456) (37,887) (3,431) (9.1)
Foreign exchange gain (loss), net3,095
 (1,301) (4,396) N/M
Miscellaneous, net(1,504) 4,048
 (5,552) N/M
Other income (expense)$8,798
 $(595) $9,393
 N/M

Investment income in 2011 was favorable compared to 2010, driven primarily by Brazil, with a combination of increased investment and favorable currency impact. The improvement in foreign exchange was influenced by the realization of favorable currency positions. Interest expense was favorable compared to the same period in 2010 due to favorable interest rates and lower fees.
Income (Loss) from Continuing Operations
The following table represents information regarding our income from continuing operations for the years ended December 31:
 2011 2010 $ Change % Change
Income (loss) from continuing operations, net of tax151,577
 (16,958) 168,535
 N/M
Percent of net sales5.3
 (0.6) 

  
Effective tax rate7.8% 607.5 % 
  

The increase in net income from continuing operations in 2011 compared to 2010 resulted from lower operating expenses related to the 2010 non-cash goodwill impairment charge that did not recur in 2011, higher gross profit and favorable other income. The effective tax rate in 2011 was positively impacted by an approximately $28,000 valuation allowance released in Brazil. Sustained improvement in operating results, combined with a more favorable outlook for business in Brazil, triggered the release of this valuation allowance on deferred tax assets. The effective tax rate in 2010 was negatively impacted by the impairment of non-deductible goodwill.

Segment Revenue and Operating Profit Summary
The following table represents information regarding our revenue by reporting segment for the years ended December 31:
 2011 2010 $ Change % Change
DNA$1,405,018
 $1,320,581
 $84,437
 6.4
DI1,430,830
 1,503,212
 (72,382) (4.8)
Total net sales$2,835,848
 $2,823,793
 $12,055
 0.4

The increase in DNA net sales was due to higher FSS product volume in both the U.S. regional and national bank business. In addition, higher volume was also realized in managed and other services. Partially offsetting the increases, a reduction in security products was realized in both the U.S. regional and national bank business.


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Table of Contents
MANAGEMENT’S DISCUSSION AND ANALYSIS OF FINANCIAL CONDITION
AND RESULTS OF OPERATIONS as of December 31, 2012
DIEBOLD, INCORPORATED AND SUBSIDIARIES
(unaudited)
(dollars in thousands, except per share amounts)




The decrease in DI net sales was due primarily to lower FSS and election systems volume in Brazil, partially offset by a net favorable currency impact of $58,917, of which approximately 59 percent related to Brazil. These decreases were also partially offset by service revenue growth in Asia Pacific compared to 2010.

The following table represents information regarding our operating profit (loss) by reporting segment for the years ended December 31:
 2011 2010 $ Change % Change
DNA123,033
 81,022
 42,011
 51.9
DI32,561
 (82,824) 115,385
 (139.3)
Total operating profit (loss)155,594
 (1,802) 157,396
 N/M
DNA operating profit for 2011 increased by $42,011 or 51.9 percent compared to 2010. The increase was driven primarily by higher FSS product volume in the U.S. regional bank business, improvement in U.S. installation related to higher volume and cost efficiencies as well as a reduction in non-routine expenses. These increases were partially offset with an increase in operating expense related mostly to higher compensation and benefits as well as lower non-routine income.
DI operating profit for 2011 increased by $115,385 compared to 2010 primarily due to a non-cash goodwill impairment charge of $168,714 incurred in 2010 associated with the Company's EMEA business. Partially offsetting this improvement were lower FSS and election systems sales in Brazil, higher restructuring expenses related mostly to the EMEA reorganization and higher operational expenses across most geographies.
Refer to note 19 to the consolidated financial statements for further details of segment revenue and operating profit.
LIQUIDITY AND CAPITAL RESOURCES
Capital resources are obtained from income retained in the business, borrowings under the Company’s senior notes, committed and uncommitted credit facilities, long-term industrial revenue bonds and operating and capital leasing arrangements. Management expects that the Company’s capital resources will be sufficient to finance planned working capital needs, research and development activities, investments in facilities or equipment, pension contributions, the payment of dividends on the Company’s common shares and the purchaseany repurchases of the Company’s common shares for at least the next 12 months. At December 31, 20122013, approximately $614,000$468,109 or 9798.8 percent of the Company’s cash and cash equivalents and short-term investments reside in international tax jurisdictions. Repatriation of these funds could be negatively impacted by potential payments for foreign and domestic taxes, excluding $15,986 that is available for repatriation with no additional tax expense because the Company has already provided for such taxes. Part of the Company’s growth strategy is to pursue strategic acquisitions. The Company has made acquisitions in the past and intends to make acquisitions in the future. The Company intends to finance any future acquisitions with either cash and short-term investments,


33

Table of Contents
MANAGEMENT’S DISCUSSION AND ANALYSIS OF FINANCIAL CONDITION
AND RESULTS OF OPERATIONS as of December 31, 2013
DIEBOLD, INCORPORATED AND SUBSIDIARIES
(unaudited)
(dollars in thousands, except per share amounts)




cash provided from operations, borrowings under available credit facilities, proceeds from debt or equity offerings and/or the issuance of common shares.

The Company's global liquidity as of December 31, 2013 and 2012 was as follows:
 2013 2012
Cash and cash equivalents$230,709
 $368,792
Additional cash availability from:   
Short-term uncommitted lines of credit63,747
 77,421
Five-year credit facility261,000
 200,000
Short-term investments242,988
 261,886
  Total global liquidity$798,444
 $908,099

The following table summarizes the results of our consolidated statement of cash flows for the years ended December 31:
Net cash flow provided by (used in):2012 2011 20102013 2012 2011
Operating activities$135,508
 $215,397
 $273,353
$124,224
 $135,508
 $215,397
Investing activities(72,831) (90,706) (164,756)(52,719) (72,831) (90,706)
Financing activities(36,227) (123,535) (111,100)(204,449) (36,227) (123,535)
Effect of exchange rate changes on cash and cash equivalents8,422
 4,106
 2,735
(5,139) 8,422
 4,106
Net increase in cash and cash equivalents$34,872
 $5,262
 $232
Net (decrease) increase in cash and cash equivalents$(138,083) $34,872
 $5,262

During 2012,2013, the Company generated $135,508124,224 in cash from operating activities, a decrease of $79,88911,284 from 2011.2012. Cash flows from operating activities are generated primarily from operating income and managing the components of working capital. Cash flows from operating activities during the year ended December 31, 20122013 compared to the year ended December 31, 20112012, were negatively impacted by a $67,704256,067 decreaseunfavorable change in net (loss) income, as well as unfavorable changes in trade receivables, prepaid expenses, refundable income taxes, other current assets, accounts payable, deferred income taxes and deferred revenue.certain other assets and liabilities. These changes were partially offset by favorable changes in inventories,trade receivables, prepaid expenses, other current assets, deferred income taxes,revenue and pension and postretirement benefits and certain other assets and liabilities, including the sale of finance receivables.post-retirement benefits.


29

Table of Contents
MANAGEMENT’S DISCUSSION AND ANALYSIS OF FINANCIAL CONDITION
AND RESULTS OF OPERATIONS as of December 31, 2012
DIEBOLD, INCORPORATED AND SUBSIDIARIES
(unaudited)
(dollars in thousands, except per share amounts)




Net cash used in investing activities was $72,83152,719 in 20122013, a decreasean improvement of $17,87520,112 from 20112012. The decreaseimprovement was primarily due to a $43,68114,295 change in net investment security activity, a $8,309 decrease in other asset expenditures and a decrease of $5,011reduction in capital expenditures. These activities were partially offset byexpenditures, $28,292 paid for acquisitions in 2012 and a $4,179 increase in proceeds from sale of assets. These activities were partially offset by a $6,08616,128 decreasechange in net investment security activity and a $9,856 reduction in collections on purchased finance receivables.
Net cash used in financing activities was $36,227204,449 in 20122013, a decreasean increase of $87,308168,222 from 20112012. The decreaseincrease was primarily due to a decrease$126,670 of common share repurchasesnet debt repayments in 2013 compared to $23,625 of net debt borrowings in the prior year and an increase of $108,363, an increase in the issuance of common shares related to share-based compensation activity of $12,636 and a decrease of $3,77614,821 in distributions to noncontrolling interest holders. This was partially offset by a $39,566 increase in net borrowings.
Benefit Plans The Company expects to contribute $3,3434,567 to its pension plans during the year ending December 31, 20132014. Beyond 20132014, minimum statutory funding requirements for the Company's U.S. pension plans may become significant. However, theThe actual amounts required to be contributed are dependent upon, among other things, interest rates, underlying asset returns and the impact of legislative or regulatory actions related to pension funding obligations. The Company has adopted a pension investment policy designed to achieve an adequate funded status based on expected benefit payouts and to establish an asset allocation that will meet or exceed the return assumption while maintaining a prudent level of risk. The plan's target asset allocation adjusts based on the plan's funded status. As the funded status improves or declines, the debt security target allocation will increase and decrease, respectively.
Payments due under the Company's other postretirementpost-retirement benefit plans are not required to be funded in advance, butadvance. Payments are paidmade as medical costs are incurred by covered retirees, and are principally dependent upon the future cost of retiree medical benefits under these plans. We expectThe Company expects the other postretirementpost-retirement benefit plan payments to approximate $1,607$1,695 in 20132014, net of a benefit of approximately $191 from the Medicare prescription subsidy.. Refer to note 12 to the consolidated financial statements, which is contained in Item 8 of this annual report on Form 10-K, for further discussion of the Company's pension and other postretirementpost-retirement benefit plans.


34

Table of Contents
MANAGEMENT’S DISCUSSION AND ANALYSIS OF FINANCIAL CONDITION
AND RESULTS OF OPERATIONS as of December 31, 2013
DIEBOLD, INCORPORATED AND SUBSIDIARIES
(unaudited)
(dollars in thousands, except per share amounts)




Dividends The Company paid dividends of $72,83073,997, $72,90172,830 and $71,90072,901 in the years ended December 31, 20122013, 20112012 and 20102011, respectively. Annualized dividends per share were $1.141.15, $1.121.14 and $1.081.12 for the years ended December 31, 20122013, 20112012 and 20102011, respectively. The quarterly 20132014 cash dividend which represents $1.15 per share on an annualized basis, marks the Company's 60th consecutive annual dividend increase.basis.

Contractual Obligations The following table summarizes the Company’s approximate obligations and commitments to make future payments under contractual obligations as of December 31, 20122013:
  Payment due by period  Payment due by period
Total Less than 1 year 1-3 years 3-5 years More than 5 yearsTotal Less than 1 year 1-3 years 3-5 years More than 5 years
Minimum operating lease obligations$224,205
 $41,932
 $57,195
 $35,659
 $89,419
$112,586
 $36,216
 $43,550
 $16,676
 $16,144
Debt651,746
 109,212
 2,437
 490,090
 50,007
524,033
 43,791
 416,666
 63,576
 
Interest on debt (1)93,684
 21,161
 49,277
 12,038
 11,208
45,212
 16,232
 24,700
 4,280
 
Purchase commitments9,772
 9,772
 
 
 
17,355
 17,355
 
 
 
Total$979,407
 $182,077
 $108,909
 $537,787
 $150,634
$699,186
 $113,594
 $484,916
 $84,532
 $16,144
(1)
Amounts represent estimated contractual interest payments on outstanding long-term debt and notes payable. Rates in effect as of December 31, 20122013 are used for variable rate debt.

At December 31, 20122013, the Company also hadmaintained uncertain tax positions of $13,17816,545, for which there is a high degree of uncertainty as to the expected timing of payments (refer to note 4 to the consolidated financial statements)statements, which is contained in Item 8 of this annual report on Form 10-K).

As of December 31, 20122013, the Company had various short-term uncommitted lines of credit with borrowing limits of $111,337106,809. The weighted-average interest rate on outstanding borrowings on the short-term uncommitted lines of credit as of December 31, 20122013 and 20112012 was 2.813.24 percent and 4.232.81 percent, respectively. The declineincrease in the weighted-average interest rate is attributable to the change in geographic mix of borrowings.borrowings in foreign entities. Short-term uncommitted lines mature in less than one year. The amount available under the short-term uncommitted lines at December 31, 20122013 was $77,42163,747.

In June 2011, the Company entered into a five-year credit facility, which replaced its previous credit facility. As of December 31, 20122013, the Company had borrowing limits under theits credit facility totaling $500,000., which expires in June 2016. Under the terms of the credit facility agreement,


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Table of Contents
MANAGEMENT’S DISCUSSION AND ANALYSIS OF FINANCIAL CONDITION
AND RESULTS OF OPERATIONS as of December 31, 2012
DIEBOLD, INCORPORATED AND SUBSIDIARIES
(unaudited)
(dollars in thousands, except per share amounts)




the Company has the ability, subject to various approvals, to increase the borrowing limits by $250,000. Up to $50,000 of the revolving credit facility is available under a swing line subfacility. The weighted-average interest rate on outstanding credit facility borrowings as of December 31, 20122013 and 20112012 was 1.331.36 percent and 1.491.33 percent, respectively, which is variable based on the London Interbank Offered Rate (LIBOR). The amount available under the credit facility as of December 31, 20122013 was $200,000261,000. The Company incurred $1,876$1,876 of fees related to its credit facility in 2011, which are amortized as a component of interest expense over the term of the facility.

In March 2006, the Company issued senior notes in an aggregate principal amount of $300,000 with a weighted-average fixed interest rate of 5.50 percent. The maturity dates of the senior notes are staggered, with $75,000, $175,000 and $50,000 becoming due in 2013, 2016 and 2018, respectively. As of December 31, 2012, although due within twelve months, $75,000 of the senior notes remain classified as long-term debt because of the Company's intent and ability to fund the repayment using amounts available under its credit facility. Additionally, the Company entered into a pre-issuance cash flowderivative transaction to hedge to offset interest rate risk on $200,000 of the senior notes, which was treated as a cash flow hedge. This reduced the effective interest rate by 14 basis pointsfrom 5.50 percent to 5.36 percent. The Company funded the repayment of $75,000 of the senior notes at maturity in March 2013 using borrowings under its revolving credit facility. The maturity dates of the remaining senior notes are staggered, with $175,000 and $50,000 due in 2016 and 2018, respectively.

The Company’s financing agreements contain various restrictive financial covenants, including net debt to capitalization and net interest coverage ratios. As of December 31, 20122013, the Company was in compliance with the financial covenants in its debt agreements.

Off-Balance Sheet Arrangements The Company enters into various arrangements not recognized in the consolidated balance sheets that have or could have an effect on its financial condition, results of operations, liquidity, capital expenditures or capital resources. The principal off-balance sheet arrangements that the Company enters into are guarantees, operating leases (refer to note 13 to the consolidated financial statements, which is contained in Item 8 of this annual report on Form 10-K) and sales of finance receivables. The Company provides its global operations guarantees and standby letters of credit through various financial institutions to suppliers, regulatory agencies and insurance providers. If the Company is not able to make payment, the suppliers, regulatory agencies and insurance providers may draw on the pertinent bank. Refer to note 14 to the consolidated financial


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Table of Contents
MANAGEMENT’S DISCUSSION AND ANALYSIS OF FINANCIAL CONDITION
AND RESULTS OF OPERATIONS as of December 31, 2013
DIEBOLD, INCORPORATED AND SUBSIDIARIES
(unaudited)
(dollars in thousands, except per share amounts)




statements, which is contained in Item 8 of this annual report on Form 10-K, for further details of guarantees. The Company has sold finance receivables to financial institutions while continuing to service the receivables. The Company records these sales by removing finance receivables from the consolidated balance sheets and recording gains and losses in the consolidated statement of operations. Refer to note 6 to the consolidated financial statements, which is contained in Item 8 of this annual report on Form 10-K, for further details on finance lease receivables.

CRITICAL ACCOUNTING POLICIES AND ESTIMATES
Management’s discussion and analysis of the Company’s financial condition and results of operations are based upon the Company’s consolidated financial statements. The consolidated financial statements of the Company are prepared in conformity with accounting principles generally accepted in the United States of America (U.S. GAAP). The preparation of the accompanying consolidated financial statements in conformity with U.S. GAAP requires management to make estimates and assumptions about future events. These estimates and the underlying assumptions affect the amounts of assets and liabilities reported, disclosures about contingent assets and liabilities and reported amounts of revenues and expenses. Such estimates include revenue recognition, the valuation of trade and financing receivables, inventories, goodwill, intangible assets, other long-lived assets, legal contingencies, guarantee obligations, and assumptions used in the calculation of income taxes, pension and postretirementpost-retirement benefits and customer incentives, among others. These estimates and assumptions are based on management’s best estimates and judgment. Management evaluates its estimates and assumptions on an ongoing basis using historical experience and other factors. Management monitors the economic conditions and other factors and will adjust such estimates and assumptions when facts and circumstances dictate. As future events and their effects cannot be determined with precision, actual results could differ significantly from these estimates.

The Company’s significant accounting policies are described in note 1 to the consolidated financial statements.statements, which is contained in Item 8 of this annual report on Form 10-K. Management believes that, of its significant accounting policies, its policies concerning revenue recognition, allowances for credit losses, inventory reserves, goodwill, taxes on income and pensions and postretirementpost-retirement benefits are the most critical because they are affected significantly by judgments, assumptions and estimates. Additional information regarding these policies is included below.

Revenue Recognition In general, theThe Company records revenue when it is realized, or realizable and earned. The application of U.S. GAAP revenue recognition principles to the Company's customer contracts requires judgment, including the determination of whether an arrangement includes multiple deliverables such as hardware, software, maintenance and/orand /or other services. For contracts that contain multiple deliverables, total arrangement consideration is allocated at the inception of the arrangement to each deliverable based on the relative selling price method. The relative selling price method is based on a hierarchy consisting of vendor specific objective evidence (VSOE) (price sold on a stand-alone basis), if available, or third-party evidence (TPE), if


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Table of Contents
MANAGEMENT’S DISCUSSION AND ANALYSIS OF FINANCIAL CONDITION
AND RESULTS OF OPERATIONS as of December 31, 2012
DIEBOLD, INCORPORATED AND SUBSIDIARIES
(unaudited)
(dollars in thousands, except per share amounts)




VSOE is not available, or estimated selling price (ESP) if neither VSOE nor TPE is available. The Company's ESP is consistent with the objective of determining VSOE, which is the price at which we would expect to transact on a stand-alone sale of the deliverable. The determination of ESP is based on applying significant judgment to weigh a variety of company-specific factors including our pricing practices, customer volume, geography, internal costs and gross margin objectives,objectives. This information is gathered from experience in customer negotiations, recent technological trends and the competitive landscape. In contracts that involve multiple deliverables, maintenance services are typically accounted for under Financial Accounting Standards Board (FASB) Accounting Standards Codification (ASC) 605-20, Separately Priced Extended Warranty and Product Maintenance Contracts. There have been no material changes to these estimates for the periods presented and the Company believes that these estimates generally should not be subject to significant changes in the future. However, changes to deliverables in future arrangements could materially impact the amount of earned or deferred revenue.

For sales of software, which excludesexcluding software required for the equipment to operate as intended, the Company applies the software revenue recognition principles within FASB ASC 985-605, Software - Revenue Recognition. For software and software-related deliverables (software elements), the Company allocates revenue based upon the relative fair value of these deliverables as determined by VSOE. If the Company cannot obtain VSOE for any undelivered software element, revenue is deferred until all deliverables have been delivered or until VSOE can be determined for any remaining undelivered software elements. When the fair value of a delivered element has not beencannot be established, but fair value evidence exists for the undelivered software elements, the Company uses the residual method to recognize revenue. Under the residual method, the fair value of the undelivered elements is deferred and the remaining portion of the arrangement consideration is allocated to the delivered elements and recognized as revenue. Determination of amounts deferred for software support requires judgment about whether the deliverables can be divided into more than one unit of accounting and whether the separate deliverables have value to the customer on a stand-alone basis.


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Table of Contents
MANAGEMENT’S DISCUSSION AND ANALYSIS OF FINANCIAL CONDITION
AND RESULTS OF OPERATIONS as of December 31, 2013
DIEBOLD, INCORPORATED AND SUBSIDIARIES
(unaudited)
(dollars in thousands, except per share amounts)




There have been no material changes to these deliverables for the periods presented. However, changes to deliverables in future arrangements and the ability to establish VSOE could affect the amount and timing of revenue recognition.

Allowances for Credit Losses The Company maintains allowances for potential credit losses and such losses have been minimal and within management’s expectations. Since the Company’s receivable balance is concentrated primarily in the financial and government sectors, an economic downturn in these sectors could result in higher than expected credit losses. The concentration of credit risk in the Company’s trade receivables with respect to financial and government customers is largely mitigated by the
Company’s credit evaluation process and the geographical dispersion of sales transactions from a large number of individual customers.

Inventory Reserves At each reporting period, the Company identifies and writes down its excess and obsolete inventories to net realizable value based on usage forecasts, order volume and inventory aging. With the development of new products, the Company also rationalizes its product offerings and will write-down discontinued product to the lower of cost or net realizable value.

Goodwill Goodwill is the cost in excess of the net assets of acquired businesses (refer to note 10 to the consolidated financial statements)statements, which is contained in Item 8 of this annual report on Form 10-K). The Company tests all existing goodwill at least annually as of November 30 for impairment on a “reporting unit”reporting unit basis. The Company tests for impairment between annual tests if an event occurs or circumstances change that would more likely than not reduce the carrying value of a reporting unit below its reported amount. The Company’s five reporting units are defined as Domestic and Canada, Brazil, Latin America, Asia Pacific,LA, AP and Europe, Middle East and Africa (EMEA).EMEA. Each year, the Company may elect to perform a qualitative assessment to determine whether it is more likely than not that the fair value of a reporting unit is less than its carrying value. In evaluating whether it is more likely than not the fair value of a reporting unit is less than its carrying amount, the Company considers the following events and circumstances, among others, if applicable: (a) macroeconomic conditions such as general economic conditions, limitations on accessing capital or other developments in equity and credit markets; (b) industry and market considerations such as competition, multiples or metrics and changes in the market for the Company's products and services or regulatory and political environments; (c) cost factors such as raw materials, labor or other costs; (d) overall financial performance such as cash flows, actual and planned revenue and earnings compared with actual and projected results of relevant prior periods; (e) other relevant events such as changes in key personnel, strategy or customers; (f) changes in the composition of a reporting unit's assets or expected sales of all or a portion of a reporting unit; and (g) any sustained decrease in share price.

If the Company's qualitative assessment indicates that it is more likely than not that the fair value of a reporting unit is less than its carrying value, or if management elects to perform a quantitative assessment of goodwill, a two-step impairment test is used to identify potential goodwill impairment and measure the amount of any impairment loss to be recognized. In the first step, the Company compares the fair value of each reporting unit with its carrying value. The fair value is determined based upon discounted


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Table of Contents
MANAGEMENT’S DISCUSSION AND ANALYSIS OF FINANCIAL CONDITION
AND RESULTS OF OPERATIONS as of December 31, 2012
DIEBOLD, INCORPORATED AND SUBSIDIARIES
(unaudited)
(dollars in thousands, except per share amounts)




estimated future cash flows as well as the market approach or guideline public company method. The Company’s Step 1 impairment test of goodwill of a reporting unit is based upon the fair value of the reporting unit, defined as the price that would be received to sell the net assets or transfer the net liabilities in an orderly transaction between market participants at the assessment date. In the event that the net carrying amount exceeds the fair value, a Step 2 test must be performed whereby the fair value of the reporting unit’s goodwill must be estimated to determine if it is less than its net carrying amount. In its two-step test, the Company uses the discounted cash flow method and the guideline company method for determining the fair value of its reporting units. Under these methods, the determination of implied fair value of the goodwill for a particular reporting unit is the excess of the fair value of a reporting unit over the amounts assigned to its assets and liabilities in the same manner as the allocation in a business combination.

The techniques used in the Company's qualitative assessment and, if necessary, two-step impairment test have incorporated a number of assumptions that the Company believes to be reasonable and to reflect market conditions forecast at the assessment date. Assumptions in estimating future cash flows are subject to a high degree of judgment. The Company makes all efforts to forecast future cash flows as accurately as possible with the information available at the time athe forecast is made. To this end, the Company evaluates the appropriateness of its assumptions as well as its overall forecasts by comparing projected results of upcoming years with actual results of preceding years and validating that differences therein are reasonable. Key assumptions, all of which are Level 3 inputs (refer to note 18 to the consolidated financial statements)statements, which is contained in Item 8 of this annual report on Form 10-K), relate to price trends, material costs, discount rate, customer demand, and the long-term growth and foreign exchange rates. A number of benchmarks from independent industry and other economic publications were also used. Changes in assumptions and estimates after the assessment date may lead to an outcome where impairment charges would be required in future periods. Specifically, actual results may vary from the Company’s forecasts and such variations may be material and


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Table of Contents
MANAGEMENT’S DISCUSSION AND ANALYSIS OF FINANCIAL CONDITION
AND RESULTS OF OPERATIONS as of December 31, 2013
DIEBOLD, INCORPORATED AND SUBSIDIARIES
(unaudited)
(dollars in thousands, except per share amounts)




unfavorable, thereby triggering the need for future impairment tests where the conclusions may differ in reflection of prevailing market conditions.

During the third quarter of 2013, the Company performed an other-than-annual assessment for its Brazil reporting unit based on a two-step impairment test as a result of a reduced earnings outlook for the Brazil business unit. This was due to a deteriorating macro-economic outlook, structural changes to an auction-based purchasing environment and new competitors entering the market. The Company concluded that the goodwill within the Brazil reporting unit was partially impaired and recorded a $70,000 pre-tax, non-cash goodwill impairment charge. In the fourth quarter of 2013, the Brazil reporting unit was reviewed for impairment based on a qualitative assessment to determine whether it is more likely than not that the fair value of a reporting unit is less than its carrying value. In addition, the remaining reporting units were reviewed based on a two-step test. These tests resulted in no additional impairment in any of the Company's reporting units. The Company concluded the AP reporting unit had excess fair value of approximately $23,000 or eight percent when compared to its carrying amount. The Domestic and Canada and LA reporting units had excess fair value greater than 100 percent when compared to their carrying amounts.

In 2012, goodwill was reviewed for impairment based on a two-step test (refer to note 1 to the consolidated financial statements), which resulted in no impairment in any of the Company's reporting units. As a result of the 2012 Step 1 impairment test, the Company concluded the Brazil reporting unit had excess fair value of approximately $113,348 or 22.0 percent when compared to its carrying amount. The amount of goodwill in the Company's Brazil reporting unit was $120,571 as of December 31, 2012. All other reporting units had excess fair value greater than 20 percent when compared to their carrying amounts.

In 2011, the Company performed a qualitative assessment to determine whether it is more likely than not that the fair value of a reporting unit is less than its carrying value. In the 2011 qualitative assessment, management concluded that the Company's reporting units were not at risk of failing step one and, therefore, the two-step impairment test was not performed.

In 2010, goodwill was reviewed for impairment based on a two-step test. In 2010, management concludedLong-Lived Assets Impairment of long-lived assets is recognized when events or changes in circumstances indicate that allthe carrying amount of the Company’s goodwill withinasset may not be recoverable. If the EMEA reporting unit was not recoverable and recorded a $168,714,000 non-cashexpected future undiscounted cash flows are less than the carrying amount of the asset, an impairment charge duringloss is recognized at that time to reduce the fourth quarter 2010.asset to the lower of its fair value or its net book value.

Taxes on Income Deferred taxes are provided on an asset and liability method, whereby deferred tax assets are recognized for deductible temporary differences, operating loss carry-forwards and tax credits. Deferred tax liabilities are recognized for taxable temporary differences.differences and undistributed earnings in certain jurisdictions. Deferred tax assets are reduced by a valuation allowance when, inbased upon the opinion of management,available evidence, it is more likely than not that some portion or all of the deferred tax assets will not be realized. Determination of a valuation allowance involves estimates regarding the timing and amount of the reversal of taxable temporary differences, expected future taxable income and the impact of tax planning strategies. Deferred tax assets and liabilities are adjusted for the effects of changes in tax laws and rates on the date of enactment.

The Company operates in numerous taxing jurisdictions and is subject to examination by various federal, state and foreign jurisdictions for various tax periods. Additionally, the Company has retained tax liabilities and the rights to tax refunds in connection with various acquisitions and divestitures of businesses. The Company’s income tax positions are based on research and interpretations of the income tax laws and rulings in each of the jurisdictions in which the Company does business. Due to the subjectivity of interpretations of laws and rulings in each jurisdiction, the differences and interplay in tax laws between those jurisdictions, as well as the inherent uncertainty in estimating the final resolution of complex tax audit matters, the Company’s estimates of income tax liabilities may differ from actual payments or assessments.

The Company regularly assesses its position with regard to tax exposures and records liabilities for these uncertain tax positions and any related interest and penalties, if any, when the tax benefit is not more likely than not realizable. The Company has recorded an accrual that reflects the recognition and measurement process for the financial statement recognition and measurement of a tax


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Table of Contents
MANAGEMENT’S DISCUSSION AND ANALYSIS OF FINANCIAL CONDITION
AND RESULTS OF OPERATIONS as of December 31, 2012
DIEBOLD, INCORPORATED AND SUBSIDIARIES
(unaudited)
(dollars in thousands, except per share amounts)




position taken or expected to be taken on a tax return. Additional future income tax expense or benefit may be recognized once the positions are effectively settled.

At the end of each interim reporting period, the Company estimates the effective tax rate expected to apply to the full fiscal year. The estimated effective tax rate contemplates the expected jurisdiction where income is earned, as well as tax planning alternatives. Current and projected growth in income in higher tax jurisdictions may result in an increasing effective tax rate over time. If the actual results differ from estimates, the Company may adjust the effective tax rate in the interim period if such determination is made.





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Table of Contents
MANAGEMENT’S DISCUSSION AND ANALYSIS OF FINANCIAL CONDITION
AND RESULTS OF OPERATIONS as of December 31, 2013
DIEBOLD, INCORPORATED AND SUBSIDIARIES
(unaudited)
(dollars in thousands, except per share amounts)




Contingencies Liabilities for loss contingencies arising from claims, assessments, litigation, fines, and penalties and other sources are recorded when it is probable that a liability has been incurred and the amount can be reasonably estimated. Legal costs incurred in connection with loss contingencies are expensed as incurred. There is no liability recorded for matters in which the liability is not probable and reasonably estimable. Attorneys in the Company's legal department monitor and manage all claims filed against the Company and review all pending investigations. Generally, the estimate of probable loss related to these matters is developed in consultation with internal and outside legal counsel representing the Company. These estimates are based upon an analysis of potential results, assuming a combination of litigation and settlement strategies. The Company attempts to resolve these matters through settlements, mediation and arbitration proceedings when possible. If the actual settlement costs, final judgments, or fines, after appeals, differ from the estimates, the future results may be materially impacted. Adjustments to the initial estimates are recorded when a change in the estimate is identified.

Pensions and Other PostretirementPost-retirement Benefits Annual net periodic expense and benefit liabilities under the Company’s defined benefit plans are determined on an actuarial basis. Assumptions used in the actuarial calculations have a significant impact on plan obligations and expense. Members of the management investment committee periodically review the actual experience compared with the more significant assumptions used and make adjustments to the assumptions, if warranted. The discount rate is determined by analyzing the average return of high-quality (i.e., AA-rated) fixed-income investments and the year-over-year comparison of certain widely used benchmark indices as of the measurement date. The expected long-term rate of return on plan assets is determined using the plans’ current asset allocation and their expected rates of return based on a geometric averaging over 20 years. The rate of compensation increase assumptions reflects the Company’s long-term actual experience and future and near-term outlook. Pension benefits are funded through deposits with trustees. Other postretirementpost-retirement benefits are not funded and the Company’s policy is to pay these benefits as they become due.

The following table represents assumed health carehealthcare cost trend rates at December 31:
2012 20112013 2012
Healthcare cost trend rate assumed for next year8.0% 8.0%7.5% 8.0%
Rate to which the cost trend rate is assumed to decline (the ultimate trend rate)4.2% 4.2%5.0% 4.2%
Year that rate reaches ultimate trend rate2099
 2099
2019
 2099

The healthcare trend rates are reviewed based upon the results of actual claims experience. The Company used healthcare cost trends of 8.07.5 percent and 8.0 percent in 20132014 and 20122013, respectively, decreasing to an ultimate trend of 4.25.0 percent in 20992019 for both medical and prescription drug benefits using the Society of Actuaries Long Term Trend Model with assumptions based on the 2008 Medicare Trustees’ projections. Assumed healthcare cost trend rates have a significant effect on the amounts reported for the healthcare plans. A one-percentage-point change in assumed healthcare cost trend rates would have the following effects:
One-Percentage-Point Increase One-Percentage-Point DecreaseOne-Percentage-Point Increase One-Percentage-Point Decrease
Effect on total of service and interest cost$51
 $(46)$38
 $(35)
Effect on other postretirement benefit obligation911
 (825)
Effect on other post-retirement benefit obligation$678
 $(624)

RECENTLY ISSUED ACCOUNTING GUIDANCE
Refer to note 1 to the consolidated financial statements, which is contained in Item 8 of this annual report on Form 10-K, for information on recently issued accounting guidance.









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MANAGEMENT’S DISCUSSION AND ANALYSIS OF FINANCIAL CONDITION
AND RESULTS OF OPERATIONS as of December 31, 20122013
DIEBOLD, INCORPORATED AND SUBSIDIARIES
(unaudited)
(dollars in thousands, except per share amounts)




FORWARD-LOOKING STATEMENT DISCLOSURE
In this annual report on Form 10-K, statements that are not reported financial results or other historical information are “forward-looking statements.” Forward-looking statements give current expectations or forecasts of future events and are not guarantees of future performance. These forward-looking statements relate to, among other things, the Company’s future operating performance, the Company’s share of new and existing markets, the Company’s short- and long-term revenue and earnings growth rates, the Company’s implementation of cost-reduction initiatives and measures to improve pricing, including the optimization of the Company’s manufacturing capacity. The use of the words "will," "believes," "anticipates," "plans," "projects," "expects," "intends" and similar expressions is intended to identify forward-looking statements that have been made and may in the future be made by or on behalf of the Company.

Although the Company believes that these forward-looking statements are based upon reasonable assumptions regarding, among other things, the economy, its knowledge of its business, and on key performance indicators that impact the Company, these forward-looking statements involve risks, uncertainties and other factors that may cause actual results to differ materially from those expressed in or implied by the forward-looking statements. The Company is not obligated to update forward-looking statements, whether as a result of new information, future events or otherwise.

Readers are cautioned not to place undue reliance on these forward-looking statements, which speak only as of the date hereof. Some of the risks, uncertainties and other factors that could cause actual results to differ materially from those expressed in or implied by the forward-looking statements include, but are not limited to:

competitive pressures, including pricing pressures and technological developments;
changes in the Company's relationships with customers, suppliers, distributors and/or partners in its business ventures;
changes in political, economic or other factors such as currency exchange rates, inflation rates, recessionary or expansive trends, taxes and regulations and laws affecting the worldwide business in each of the Company's operations, including Brazil, where a significant portion of the Company's revenue is derived;
global economic conditions, including any additional deterioration and disruptions in the financial markets, including bankruptcies, restructurings or consolidations of financial institutions, which could reduce our customer base and/or adversely affect our customers’ ability to make capital expenditures, as well as adversely impact the availability and cost of credit;
acceptance of the Company's product and technology introductions in the marketplace;
the Company’s ability to maintain effective internal controls;
changes in the Company’s intention to further repatriate cash and cash equivalents and short-term investments residing in international tax jurisdictions could negatively impact foreign and domestic taxes;
unanticipated litigation, claims or assessments, as well as the outcome/impact of any current/pending litigation, claims or assessments, including with respect to the Company's Brazilian tax dispute;
variations in consumer demand for financial self-service technologies, products and services;
potential security violations to the Company's information technology systems;
the investment performance of the Company’s pension plan assets, which could require the Company to increase its pension contributions, and significant changes in health carehealthcare costs, including those that may result from government action;
the amount and timing of repurchases of the Company’s common shares, if any;
the outcome of the company's global FCPA review and any actions taken by government agenciesCompany's assessment of its indirect tax compliance in connection with the company's self-disclosure, including the pending DOJ and SEC investigations;Brazil;
the Company's ability to settle the FCPA investigation, and the ultimate amount of any losses incurred therewith;successfully implement its multi-year turnaround strategy, Diebold 2.0;
the Company’s ability to achieve benefits from its cost-reduction initiatives and other strategic changes, including its multi-year realignment plan and other restructuring actions; and
the risk factors described above under Item 1A "Risk Factors.”


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ITEM 7A: QUANTITATIVE AND QUALITATIVE DISCLOSURES ABOUT MARKET RISK

The Company is exposed to foreign currency exchange rate risk inherent in its international operations denominated in currencies other than the U.S. dollar. A hypothetical 10 percent movement in the applicable foreign exchange rates would have resulted in an increase or decrease in 20122013 and 20112012 year-to-date operating profit of approximately $5,946$341 and $7,909,$5,946, respectively. The sensitivity model assumes an instantaneous, parallel shift in the foreign currency exchange rates. Exchange rates rarely move in the same direction. The assumption that exchange rates change in an instantaneous or parallel fashion may overstate the impact of changing exchange rates on amounts denominated in a foreign currency.

The Company’s risk-management strategy uses derivative financial instruments such as forwards to hedge certain foreign currency exposures. The intent is to offset gains and losses that occur on the underlying exposures, with gains and losses on the derivative contracts hedging these exposures. The Company does not enter into derivatives for trading purposes. The Company’s primary exposures to foreign exchange risk are movements in the euro/U.S. dollar, U.S. dollar/Brazilian real, Australian dollar/U.S. dollar and Chinese yuan renmindbi/U.S. dollar. There were no significant changes in the Company’s foreign exchange risks in 20122013 compared with 20112012.

The Company’s Venezuelan operations consist of a fifty-percent owned subsidiary, which is consolidated. Venezuela is measured using the U.S. dollar as its functional currency because its economy is considered highly inflationary. In recent years, the Venezuelan bolivar has devalued. In the future, fluctuations in the bolivar may result in gains or losses in the statement of operations.

The Company manages interest rate risk with the use of variable rate borrowings under its committed and uncommitted credit facilities and interest rate swaps. Variable rate borrowings under the credit facilities totaled $345,816$293,962 and $324,472$345,816 at December 31, 20122013 and 20112012, respectively, of which $50,000 and $25,000, respectively,for both years was effectively converted to fixed rate using interest rate swaps. A one percentage point increase or decrease in interest rates would have resulted in an increase or decrease in interest expense of approximately $2,662$2,391 and $2,896$2,662 for 20122013 and 20112012, respectively, including the impact of the swap agreements. The Company’s primary exposure to interest rate risk is movements in the London Interbank Offered Rate (LIBOR),LIBOR, which is consistent with prior periods.



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ITEM 8: FINANCIAL STATEMENTS AND SUPPLEMENTARY DATA

INDEX TO CONSOLIDATED FINANCIAL STATEMENTS

FINANCIAL STATEMENTS
   
 
   
 
   
 
   
 
   
 
   
 
   
 
   
FINANCIAL STATEMENTS SCHEDULES
   
 
   
All other schedules are omitted because they are not applicable.



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Report of Independent Registered Public Accounting Firm

The Board of Directors and Shareholders
Diebold, Incorporated:

We have audited the accompanying consolidated balance sheets of Diebold, Incorporated and subsidiaries (the Company) as of December 31, 20122013 and 2011,2012, and the related consolidated statements of operations, comprehensive (loss) income, (loss), equity, and cash flows for each of the years in the three-year period ended December 31, 2012.2013. In connection with our audits of the consolidated financial statements, we also have audited the financial statement schedule, Schedule II “Valuation and Qualifying Accounts.” These consolidated financial statements and the financial statement schedule are the responsibility of the Company's management. Our responsibility is to express an opinion on these consolidated financial statements and the financial statement schedule based on our audits.

We conducted our audits in accordance with the standards of the Public Company Accounting Oversight Board (United States). Those standards require that we plan and perform the audit to obtain reasonable assurance about whether the financial statements are free of material misstatement. An audit includes examining, on a test basis, evidence supporting the amounts and disclosures in the financial statements. An audit also includes assessing the accounting principles used and significant estimates made by management, as well as evaluating the overall financial statement presentation. We believe that our audits provide a reasonable basis for our opinion.
In our opinion, the consolidated financial statements referred to above present fairly, in all material respects, the financial position of Diebold, Incorporated and subsidiaries as of December 31, 20122013 and 2011,2012, and the results of their operations and their cash flows for each of the years in the three-year period ended December 31, 2012,2013, in conformity with U.S. generally accepted accounting principles. Also, in our opinion, the related financial statement schedule, when considered in relation to the basic consolidated financial statements taken as a whole, presents fairly, in all material respects, the information set forth therein.

We also have audited, in accordance with the standards of the Public Company Accounting Oversight Board (United States), the Company's internal control over financial reporting as of December 31, 2012,2013, based on criteria established in Internal Control - Integrated Framework(1992) issued by the Committee of Sponsoring Organizations of the Treadway Commission (COSO), and our report dated February 15, 2013March 3, 2014 expressed an adverse opinion on the effectiveness of the Company's internal control over financial reporting.


/s/  KPMG LLP

Cleveland, Ohio
February 15, 2013March 3, 2014



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Report of Independent Registered Public Accounting Firm

The Board of Directors and Shareholders
Diebold, Incorporated:

We have audited Diebold, Incorporated's (the Company) internal control over financial reporting as of December 31, 2012,2013, based on criteria established in Internal Control - Integrated Framework(1992) issued by the Committee of Sponsoring Organizations of the Treadway Commission (COSO). Diebold, Incorporated's management is responsible for maintaining effective internal control over financial reporting and for its assessment of the effectiveness of internal control over financial reporting, included in the accompanying Management's Report on Internal Control over Financial Reporting appearing under Item 9A(b) of the Company's December 31, 20122013 annual report on Form 10-K. Our responsibility is to express an opinion on the Company's internal control over financial reporting based on our audit.

We conducted our audit in accordance with the standards of the Public Company Accounting Oversight Board (United States). Those standards require that we plan and perform the audit to obtain reasonable assurance about whether effective internal control over financial reporting was maintained in all material respects. Our audit included obtaining an understanding of internal control over financial reporting, assessing the risk that a material weakness exists, and testing and evaluating the design and operating effectiveness of internal control based on the assessed risk. Our audit also included performing such other procedures, as we considered necessary in the circumstances. We believe that our audit provides a reasonable basis for our opinion.

A company's internal control over financial reporting is a process designed to provide reasonable assurance regarding the reliability of financial reporting and the preparation of financial statements for external purposes in accordance with generally accepted accounting principles. A company's internal control over financial reporting includes those policies and procedures that (1) pertain to the maintenance of records that, in reasonable detail, accurately and fairly reflect the transactions and dispositions of the assets of the company; (2) provide reasonable assurance that transactions are recorded as necessary to permit preparation of financial statements in accordance with generally accepted accounting principles, and that receipts and expenditures of the company are being made only in accordance with authorizations of management and directors of the company; and (3) provide reasonable assurance regarding prevention or timely detection of unauthorized acquisition, use, or disposition of the company's assets that could have a material effect on the financial statements.

Because of its inherent limitations, internal control over financial reporting may not prevent or detect misstatements. Also, projections of any evaluation of effectiveness to future periods are subject to the risk that controls may become inadequate because of changes in conditions, or that the degree of compliance with the policies or procedures may deteriorate.

A material weakness is a deficiency, or a combination of deficiencies, in internal control over financial reporting, such that there is a reasonable possibility that a material misstatement of the company's annual or interim financial statements will not be prevented or detected on a timely basis. A material weaknessMaterial weaknesses related to controls over indirect taxes and communication to corporate management hasand India system adoption and account reconciliation process have been identified in management's assessment. We also have audited, in accordance with the standards of the Public Company Accounting Oversight Board (United States), the consolidated balance sheets of Diebold, Incorporated and subsidiaries as of December 31, 20122013 and 2011,2012, and the related consolidated statements of operations, comprehensive income (loss), equity, and cash flows for each of the years in the three-year period ended December 31, 2012. This2013. These material weakness wasweaknesses were considered in determining the nature, timing, and extent of audit tests applied in our audit of the 20122013 consolidated financial statements, and this report does not affect our report dated February 15, 2013March 3, 2014, which expressed an unqualified opinion on those consolidated financial statements.

In our opinion, because of the effect of the aforementioned material weakness on the achievement of the objectives of the control criteria, Diebold, Incorporated has not maintained effective internal control over financial reporting as of December 31, 2012,2013, based on criteria established in Internal Control-Integrated Framework(1992) issued by the Committee of Sponsoring Organizations of the Treadway Commission.


/s/  KPMG LLP

Cleveland, Ohio
February 15, 2013March 3, 2014



3944

Table of Contents             
DIEBOLD, INCORPORATED AND SUBSIDIARIES
CONSOLIDATED BALANCE SHEETS
(dollars in thousands)


 December 31, December 31,
 2012 2011 2013 2012
ASSETS        
Current assets        
Cash and cash equivalents $368,792
 $333,920
 $230,709
 $368,792
Short-term investments 261,886
 286,853
 242,988
 261,886
Trade receivables, less allowances for doubtful accounts of
$27,854 and $22,128, respectively
 488,373
 414,969
Trade receivables, less allowances for doubtful accounts of
$24,872 and $27,854, respectively
 447,239
 488,373
Inventories 412,996
 440,900
 376,462
 412,996
Deferred income taxes 143,248
 114,250
 110,165
 143,248
Prepaid expenses 35,614
 31,452
 22,031
 35,614
Refundable income taxes 16,357
 14,467
 21,245
 16,357
Other current assets 87,591
 95,544
 104,511
 87,591
Total current assets 1,814,857
 1,732,355
 1,555,350
 1,814,857
Securities and other investments 77,101
 74,869
 82,591
 77,101
Property, plant and equipment at cost 661,910
 642,256
 599,094
 661,910
Less accumulated depreciation and amortization 477,565
 449,562
 438,199
 477,565
Property, plant and equipment, net 184,345
 192,694
 160,895
 184,345
Goodwill 272,951
 253,063
 179,828
 272,951
Deferred income taxes 76,375
 91,090
 39,461
 76,375
Other assets 167,358
 173,372
 165,366
 167,358
Total assets $2,592,987
 $2,517,443
 $2,183,491
 $2,592,987
        
LIABILITIES AND EQUITY        
Current liabilities        
Notes payable $34,212
 $21,722
 $43,791
 $34,212
Accounts payable 224,973
 221,964
 210,399
 224,973
Deferred revenue 222,343
 241,992
 234,607
 222,343
Payroll and benefits liabilities 69,814
 79,854
Payroll and other benefits liabilities 92,364
 69,814
Other current liabilities 287,513
 258,685
 312,575
 306,002
Total current liabilities 838,855
 824,217
 893,736
 857,344
Long-term debt 617,534
 606,154
 480,242
 617,534
Pensions and other benefits 198,241
 148,399
 118,674
 198,241
Other postretirement benefits 22,904
 23,196
Post-retirement and other benefits 19,282
 22,904
Deferred income taxes 34,250
 32,029
 9,150
 34,250
Other long-term liabilities 35,892
 25,188
 41,592
 35,892

    
Commitments and contingencies 
 
 
 

    
Equity        
Diebold, Incorporated shareholders' equity        
Preferred shares, no par value, 1,000,000 authorized shares, none issued 
 
 
 
Common shares, $1.25 par value, 125,000,000 authorized shares,
77,661,118 and 76,840,956 issued shares,
63,240,667 and 62,513,615 outstanding shares, respectively
 97,076
 96,051
Common shares, $1.25 par value, 125,000,000 authorized shares,
78,618,517 and 77,661,118 issued shares,
64,068,047 and 63,240,667 outstanding shares, respectively
 98,273
 97,076
Additional capital 358,281
 327,805
 385,321
 358,281
Retained earnings 996,834
 991,210
 722,743
 978,345
Treasury shares, at cost (14,420,451 and 14,327,341 shares, respectively) (551,189) (547,737)
Treasury shares, at cost (14,550,470 and 14,420,451 shares, respectively) (555,252) (551,189)
Accumulated other comprehensive loss (91,039) (40,343) (54,321) (91,039)
Total Diebold, Incorporated shareholders' equity 809,963
 826,986
 596,764
 791,474
Noncontrolling interests 35,348
 31,274
 24,051
 35,348
Total equity 845,311
 858,260
 620,815
 826,822
Total liabilities and equity $2,592,987
 $2,517,443
 $2,183,491
 $2,592,987

See accompanying notes to consolidated financial statements.



4045

Table of Contents            
DIEBOLD, INCORPORATED AND SUBSIDIARIES
CONSOLIDATED STATEMENTS OF OPERATIONS
(in thousands, except per share amounts)


Year ended December 31,Year ended December 31,
2012 2011 20102013 2012 2011
Net sales          
Services$1,626,521
 $1,552,358
 $1,493,425
$1,637,056
 $1,626,521
 $1,552,358
Products1,365,172
 1,283,490
 1,330,368
1,220,435
 1,365,172
 1,283,490
2,991,693
 2,835,848
 2,823,793
2,857,491
 2,991,693
 2,835,848
Cost of sales          
Services1,215,673
 1,138,213
 1,100,305
1,222,675
 1,215,673
 1,138,213
Products1,039,867
 961,706
 1,003,923
994,460
 1,046,400
 967,161
2,255,540
 2,099,919
 2,104,228
2,217,135
 2,262,073
 2,105,374
Gross profit736,153
 735,929
 719,565
640,356
 729,620
 730,474
Selling and administrative expense510,979
 501,186
 472,956
596,694
 527,729
 504,436
Research, development and engineering expense85,881
 78,108
 74,225
92,315
 85,881
 78,108
Impairment of assets15,783
 2,962
 175,849
72,017
 15,783
 2,962
Gain on sale of assets, net(1,202) (1,921) (1,663)(2,410) (1,202) (1,921)
611,441
 580,335
 721,367
758,616
 628,191
 583,585
Operating profit (loss)124,712
 155,594
 (1,802)
Operating (loss) profit(118,260) 101,429
 146,889
Other income (expense)          
Investment income37,593
 41,663
 34,545
27,603
 37,593
 41,663
Interest expense(30,330) (34,456) (37,887)(29,234) (30,330) (34,456)
Foreign exchange gain (loss), net2,654
 3,095
 (1,301)
Foreign exchange gain, net172
 2,654
 3,095
Miscellaneous, net(17,203) (1,504) 4,048
(88) (451) 1,746
Income (loss) from continuing operations before taxes117,426
 164,392
 (2,397)
Taxes on income29,905
 12,815
 14,561
Income (loss) from continuing operations87,521
 151,577
 (16,958)
(Loss) income from continuing operations before taxes(119,807) 110,895
 158,937
Income tax expense56,715
 28,225
 8,028
(Loss) income from continuing operations(176,522) 82,670
 150,909
(Loss) income from discontinued operations, net of tax(3,125) 523
 275

 (3,125) 523
Net income (loss)84,396
 152,100
 (16,683)
Net (loss) income(176,522) 79,545
 151,432
Net income attributable to noncontrolling interests5,942
 7,285
 3,569
5,083
 5,942
 7,285
Net income (loss) attributable to Diebold, Incorporated$78,454
 $144,815
 $(20,252)
Net (loss) income attributable to Diebold, Incorporated$(181,605) $73,603
 $144,147
          
Basic weighted-average shares outstanding63,061
 64,244
 65,907
63,659
 63,061
 64,244
Diluted weighted-average shares outstanding63,914
 64,792
 65,907
63,659
 63,914
 64,792
          
Basic earnings per share:          
Income (loss) from continuing operations, net of tax$1.29
 $2.24
 $(0.31)
(Loss) income from continuing operations, net of tax$(2.85) $1.22
 $2.23
(Loss) income from discontinued operations, net of tax(0.05) 0.01
 

 (0.05) 0.01
Net income (loss) attributable to Diebold, Incorporated$1.24
 $2.25
 $(0.31)
Net (loss) income attributable to Diebold, Incorporated$(2.85) $1.17
 $2.24
       
 
Diluted earnings per share:          
Income (loss) from continuing operations, net of tax$1.28
 $2.23
 $(0.31)
(Loss) income from continuing operations, net of tax$(2.85) $1.20
 $2.21
(Loss) income from discontinued operations, net of tax(0.05) 0.01
 

 (0.05) 0.01
Net income (loss) attributable to Diebold, Incorporated$1.23
 $2.24
 $(0.31)
Net (loss) income attributable to Diebold, Incorporated$(2.85) $1.15
 $2.22
       
 
Amounts attributable to Diebold, Incorporated          
Income (loss) from continuing operations, net of tax$81,579
 $144,292
 $(20,527)
(Loss) income from continuing operations, net of tax$(181,605) $76,728
 $143,624
(Loss) income from discontinued operations, net of tax(3,125) 523
 275

 (3,125) 523
Net income (loss) attributable to Diebold, Incorporated$78,454
 $144,815
 $(20,252)
Net (loss) income attributable to Diebold, Incorporated$(181,605) $73,603
 $144,147

See accompanying notes to consolidated financial statements.



4146

Table of Contents            
DIEBOLD, INCORPORATED AND SUBSIDIARIES
CONSOLIDATED STATEMENTS OF COMPREHENSIVE (LOSS) INCOME (LOSS)
(in thousands)

 Year ended December 31,
 2012 2011 2010
Net income (loss)$84,396
 $152,100
 $(16,683)
Other comprehensive (loss) income, net of tax:     
Translation adjustment(36,164) (75,877) 28,490
Foreign currency hedges
(net of tax of $(1,218), $(713) and $0, respectively)
1,803
 1,055
 
Interest rate hedges:     
Net gain (loss) recognized in other comprehensive income
(net of tax of $(99), $336 and $(141), respectively)
141
 (491) (442)
Less: reclassification adjustment for net gains included in net income
(net of tax of $(230), $(178) and $(257), respectively)
91
 156
 305
 50
 (647) (747)
Pension and other postretirement benefits:     
Prior service credit recognized during the year
(net of tax of $99, $94 and $133, respectively)
(160) (164) (187)
Net actuarial losses recognized during the year
(net of tax of $(6,544), $(3,597) and $(2,490), respectively)
10,721
 6,289
 3,482
Prior service cost occurring during the year
(net of tax of $0, $0 and $312, respectively)

 
 (436)
Net actuarial losses occurring during the year
(net of tax of $23,765, $26,062 and $10,061, respectively)
(38,939) (45,568) (14,069)
Settlements
(net of tax of $(8,303), $0 and $0, respectively)
13,604
 
 
 (14,774) (39,443) (11,210)
Unrealized gain (loss) on securities, net:     
Net gain (loss) recognized in other comprehensive income3,304
 1,130
 (1,264)
Less: reclassification adjustment for net gain (loss) included in net income4,523
 (1,505) 33
 (1,219) 2,635
 (1,297)
Other(168) (494) (220)
Other comprehensive (loss) income, net of tax(50,472) (112,771) 15,016
Comprehensive income (loss)33,924
 39,329
 (1,667)
Less: comprehensive income attributable to noncontrolling interests6,166
 8,483
 4,238
Comprehensive income (loss) attributable to Diebold, Incorporated$27,758
 $30,846
 $(5,905)
 Year ended December 31,
 2013 2012 2011
Net (loss) income$(176,522) $79,545
 $151,432
Other comprehensive income (loss), net of tax:     
Translation adjustment
(net of tax of $2,064, $0 and $0, respectively)
(70,269) (36,164) (75,877)
Foreign currency hedges
(net of tax of $(1,719), $(1,218) and $(713), respectively)
2,844
 1,803
 1,055
Interest rate hedges:     
Net gain (loss) recognized in other comprehensive income
(net of tax of $(483), $(99)and $336, respectively)
698
 141
 (491)
Less: reclassification adjustment for net gains included in net income
(net of tax of $(132), $(230) and $(178), respectively)
192
 91
 156
 506
 50
 (647)
Pension and other post-retirement benefits:     
Prior service credit recognized during the year
(net of tax of $308, $99 and $94, respectively)
(493) (160) (164)
Net actuarial losses recognized during the year
(net of tax of $(5,762), $(6,544) and $(3,597), respectively)
9,130
 10,721
 6,289
Net actuarial gains (losses) occurring during the year
(net of tax of $(28,270), $23,765 and $26,062, respectively)
44,796
 (38,939) (45,568)
Prior service cost recognized due to curtailment
(net of tax of $(803), $0 and $0, respectively
1,272
 
 
Net actuarial losses recognized due to curtailment
(net of tax of $(21,069) $0 and $0, respectively)
33,386
 
 
Settlements
(net of tax of $(7,799), $(8,303) and $0, respectively)
12,357
 13,604
 
 100,448
 (14,774) (39,443)
Unrealized gain (loss) on securities, net:     
Net gain recognized in other comprehensive income
(net of tax of $(55), $0 and $0, respectively)
3,932
 3,304
 1,130
Less: reclassification adjustment for net gain (loss) included in net income
(net of tax of $(19), $0 and $0, respectively)
1,372
 4,523
 (1,505)
 2,560
 (1,219) 2,635
Other1,162
 (168) (494)
Other comprehensive income (loss), net of tax37,251
 (50,472) (112,771)
Comprehensive (loss) income(139,271) 29,073
 38,661
Less: comprehensive income attributable to noncontrolling interests5,616
 6,166
 8,483
Comprehensive (loss) income attributable to Diebold, Incorporated$(144,887) $22,907
 $30,178

See accompanying notes to consolidated financial statements.




4247

Table of Contents            
DIEBOLD, INCORPORATED AND SUBSIDIARIES
CONSOLIDATED STATEMENTS OF EQUITY
(dollars in thousands)


Common Shares                  Number Par Value
 
Additional
Capital
 
Retained
Earnings
 
Treasury
Shares
 
Accumulated Other Comprehensive
 Income (Loss)
 Total Diebold, Incorporated Shareholders' Equity 
Noncontrolling
Interests
 
Total
Equity
Common Shares                  Number Par Value
 
Additional
Capital
 
Retained
Earnings
 
Treasury
Shares
 
Accumulated Other Comprehensive
 Income (Loss)
 Total Diebold, Incorporated Shareholders' Equity 
Noncontrolling
Interests
 
Total
Equity
Balance, January 1, 201076,093,101
 $95,116
 $290,689
 $1,011,448
 $(410,153) $59,279
 $1,046,379
 $25,647
 $1,072,026
Net (loss) income      (20,252)     (20,252) 3,569
 (16,683)
Other comprehensive income          14,347
 14,347
 669
 15,016
Stock options exercised123,091
 154
 3,178
       3,332
   3,332
Restricted shares5,828
 7
 2,182
       2,189
   2,189
Restricted stock units issued88,366
 110
 (110)       
   
Performance shares issued54,738
 69
 1,924
       1,993
   1,993
Income tax detriment from share-based
compensation
    (1,705)       (1,705)   (1,705)
Share-based compensation expense    12,541
       12,541
   12,541
Dividends declared and paid      (71,900)     (71,900)   (71,900)
Treasury shares        (25,769)   (25,769)   (25,769)
Distributions to noncontrolling interest
holders, net
            
 (1,226) (1,226)
Balance, December 31, 201076,365,124
 $95,456
 $308,699
 $919,296
 $(435,922) $73,626
 $961,155
 $28,659
 $989,814
Balance, January 1, 201176,365,124
 $95,456
 $308,699
 $906,326
 $(435,922) $73,626
 $948,185
 $28,659
 $976,844
Net income      144,815
     144,815
 7,285
 152,100
      144,147
     144,147
 7,285
 151,432
Other comprehensive (loss) income          (113,969) (113,969) 1,198
 (112,771)          (113,969) (113,969) 1,198
 (112,771)
Stock options exercised150,769
 189
 3,854
       4,043
   4,043
149,516
 187
 3,856
       4,043
   4,043
Restricted shares9,878
 12
 (12)       
   
Restricted stock units issued121,462
 152
 (152)       
   
121,462
 152
 (152)       
   
Performance shares issued186,523
 233
 (233)       
   
173,575
 217
 (217)       
   
Deferred shares7,200
 9
 (9)       
   
Director deferred shares7,200
 9
 (9)       
   
Deferred compensation24,079
 30
 (30)       
   
Income tax benefit from share-based
compensation
    1,362
       1,362
   1,362
    1,362
       1,362
   1,362
Share-based compensation expense    14,296
       14,296
   14,296
    14,296
       14,296
   14,296
Dividends declared and paid      (72,901)     (72,901)   (72,901)      (72,901)     (72,901)   (72,901)
Treasury shares        (111,815)   (111,815)   (111,815)        (111,815)   (111,815)   (111,815)
Distributions to noncontrolling interest
holders, net
            
 (5,868) (5,868)            
 (5,868) (5,868)
Balance, December 31, 201176,840,956
 $96,051
 $327,805
 $991,210
 $(547,737) $(40,343) $826,986
 $31,274
 $858,260
76,840,956
 $96,051
 $327,805
 $977,572
 $(547,737) $(40,343) $813,348
 $31,274
 $844,622
Net income      78,454
     78,454
 5,942
 84,396
      73,603
     73,603
 5,942
 79,545
Other comprehensive (loss) income          (50,696) (50,696) 224
 (50,472)          (50,696) (50,696) 224
 (50,472)
Stock options exercised554,718
 693
 15,986
       16,679
   16,679
553,890
 692
 15,987
       16,679
   16,679
Restricted shares5,828
 7
 (7)       
   
Restricted stock units issued164,552
 206
 (206)       
   
164,552
 206
 (206)       
   
Performance shares issued87,864
 110
 (110)       
   
86,196
 108
 (108)       
   
Deferred shares7,200
 9
 (9)       
   
Income tax benefit from stock-based
compensation
    982
       982
   982
Director deferred shares7,200
 9
 (9)       
   
Deferred compensation8,324
 10
 (10)       
   
Income tax benefit from share-based
compensation
    982
       982
   982
Share-based compensation expense    13,840
       13,840
   13,840
    13,840
       13,840
   13,840
Dividends declared and paid      (72,830)     (72,830)   (72,830)      (72,830)     (72,830)   (72,830)
Treasury shares        (3,452)   (3,452)   (3,452)        (3,452)   (3,452)   (3,452)
Distributions to noncontrolling interest
holders, net
            
 (2,092) (2,092)            
 (2,092) (2,092)
Balance, December 31, 201277,661,118
 $97,076
 $358,281
 $996,834
 $(551,189) $(91,039) $809,963
 $35,348
 $845,311
77,661,118
 $97,076
 $358,281
 $978,345
 $(551,189) $(91,039) $791,474
 $35,348
 $826,822
Net (loss) income      (181,605)     (181,605) 5,083
 (176,522)
Other comprehensive income          36,718
 36,718
 533
 37,251
Stock options exercised591,223
 740
 15,983
       16,723
   16,723
Restricted stock units issued279,920
 350
 (350)       
   
Performance shares issued29,882
 37
 (37)       
   
Director deferred shares30,250
 38
 (38)       
   
Deferred compensation10,781
 13
 (13)       
   
Other share-based compensation15,343
 19
 (19)       
   
Income tax detriment from share-based
compensation
    (3,918)       (3,918)   (3,918)
Share-based compensation expense    15,432
       15,432
   15,432
Dividends declared and paid      (73,997)     (73,997)   (73,997)
Treasury shares        (4,063)   (4,063)   (4,063)
Distributions to noncontrolling interest holders, net            
 (16,913) (16,913)
Balance, December 31, 201378,618,517
 $98,273
 $385,321
 $722,743
 $(555,252) $(54,321) $596,764
 $24,051
 $620,815

See accompanying notes to consolidated financial statements.



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Table of Contents            
DIEBOLD INCORPORATED AND SUBSIDIARIES
CONSOLIDATED STATEMENTS OF CASH FLOWS
(in thousands)


Year Ended December 31,Year Ended December 31,
2012 2011 20102013 2012 2011
Cash flow from operating activities:          
Net income (loss)$84,396
 $152,100
 $(16,683)
Adjustments to reconcile net income (loss) to cash provided by operating activities:     
Net (loss) income$(176,522) $79,545
 $151,432
Adjustments to reconcile net (loss) income to cash provided by operating activities:     
Depreciation and amortization78,644
 79,855
 79,253
82,594
 78,644
 79,855
Share-based compensation13,840
 14,296
 12,541
15,432
 13,840
 14,296
Excess tax benefits from share-based compensation(1,843) (1,691) (426)(471) (1,843) (1,691)
Impairment of assets15,783
 2,962
 175,849
72,017
 15,783
 2,962
Pension curtailment, settlement and special termination69,561

21,907


Devaluation of Venezuelan balance sheet
 
 5,148
1,584
 
 
Gain on sale of assets, net(1,202) (1,921) (1,663)(2,410) (1,202) (1,921)
Equity in earnings of an investee(702) (1,813) (2,982)
 (702) (1,813)
Cash flow from changes in certain assets and liabilities, net of the effects of acquisitions:          
Trade receivables(75,275) (22,790) (69,377)23,983
 (75,275) (22,790)
Inventories20,955
 (12,602) 3,136
21,337
 20,955
 (12,602)
Prepaid expenses(3,490) (119) 5,057
12,908
 (3,490) (119)
Refundable income taxes(1,890) 5,187
 74,253
Prepaid income taxes(4,889) (1,890) 5,187
Other current assets(16,080) (389) (7,402)(11,183) (16,080) (389)
Accounts payable2,564
 11,741
 65,768
(9,659) 2,564
 11,741
Deferred revenue(21,767) 41,610
 8,568
16,522
 (21,767) 41,610
Deferred income taxes(10,558) (29,338) (47,777)(15,125) (10,558) (29,338)
Pension and other postretirement benefits25,681
 (14,187) (7,450)
Pension and other post-retirement benefits11,026
 3,774
 (14,187)
Certain other assets and liabilities26,452
 (7,504) (2,460)17,519
 31,303
 (6,836)
Net cash provided by operating activities135,508
 215,397
 273,353
124,224
 135,508
 215,397
Cash flow from investing activities:          
Proceeds from sale of discontinued operations
 2,520
 1,815

 
 2,520
Payments for acquisitions, net of cash acquired(28,292) 
 

 (28,292) 
Proceeds from maturities of investments325,403
 259,145
 345,911
464,331
 325,403
 259,145
Proceeds from sale of investments50,431
 52,292
 38,016
55,987
 50,431
 52,292
Payments for purchases of investments(377,070) (356,354) (470,641)(537,682) (377,070) (356,354)
Proceeds from sale of assets3,357
 5,585
 2,184
7,536
 3,357
 5,585
Capital expenditures(49,742) (54,753) (51,298)(35,447) (49,742) (54,753)
Increase in certain other assets(13,077) (21,386) (20,878)(13,747) (13,077) (21,386)
Purchase of finance receivables, net of cash collections16,159
 22,245
 (9,865)6,303
 16,159
 22,245
Net cash used in investing activities(72,831) (90,706) (164,756)(52,719) (72,831) (90,706)
Cash flow from financing activities:          
Dividends paid(72,830) (72,901) (71,900)(73,997) (72,830) (72,901)
Debt issuance costs
 (1,876) 

 
 (1,876)
Debt borrowings804,163
 713,327
 553,965
Debt repayments(780,538) (650,136) (569,928)
Distribution to noncontrolling interest holders, net(2,092) (5,868) (1,226)
Revolving debt (repayments) borrowings, net(56,000) 70,000
 4,000
Other debt borrowings51,231
 117,163
 162,327
Other debt repayments(121,901) (163,538) (103,136)
Distribution of affiliates earnings to noncontrolling interest holders(16,913) (2,092) (5,868)
Excess tax benefits from share-based compensation1,843
 1,691
 426
471
 1,843
 1,691
Issuance of common shares16,679
 4,043
 3,332
16,723
 16,679
 4,043
Repurchase of common shares(3,452) (111,815) (25,769)(4,063) (3,452) (111,815)
Net cash used in financing activities(36,227) (123,535) (111,100)(204,449) (36,227) (123,535)
Effect of exchange rate changes on cash8,422
 4,106
 2,735
(5,139) 8,422
 4,106
Increase in cash and cash equivalents34,872
 5,262
 232
(Decrease) increase in cash and cash equivalents(138,083) 34,872
 5,262
Cash and cash equivalents at the beginning of the year333,920
 328,658
 328,426
368,792
 333,920
 328,658
Cash and cash equivalents at the end of the year$368,792
 $333,920
 $328,658
$230,709
 $368,792
 $333,920
Cash (paid) received for:     
Cash paid for:     
Income taxes$(49,011) $(27,468) $15,860
$76,480
 $49,011
 $27,468
Interest$(28,917) $(30,712) $(32,054)$29,543
 $28,917
 $30,712
Significant noncash investing and financing activities:          
Finance receivables acquired$
 $
 $33,843
Liabilities assumed related to acquisition of finance receivables$
 $
 $20,861
Accrued holdback for acquisition$12,000
 $
 $
$
 $12,000
 $

See accompanying notes to consolidated financial statements.


4449

Table of Contents
DIEBOLD INCORPORATED AND SUBSIDIARIES
FORM 10-K as of December 31, 20122013
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS
(dollars in thousands, except per share amounts)


2

NOTE 1: SUMMARY OF SIGNIFICANT ACCOUNTING POLICIES

Principles of Consolidation The consolidated financial statements include the accounts of Diebold, Incorporated and its wholly- and majority-owned subsidiaries (collectively, the Company). All significant intercompany accounts and transactions have been eliminated.

Use of Estimates in Preparation of Consolidated Financial Statements The preparation of the accompanying consolidated financial statements in conformity with accounting principles generally accepted in the United States of America (U.S. GAAP) requires management to make estimates and assumptions about future events. These estimates and the underlying assumptions affect the amounts of assets and liabilities reported, disclosures about contingent assets and liabilities, and reported amounts of revenues and expenses. Such estimates include revenue recognition, the valuation of trade and financing receivables (refer to note 7), inventories, goodwill, intangible assets, and other long-lived assets, legal contingencies, guarantee obligations and assumptions used in the calculation of income taxes, pension and other postretirementpost-retirement benefits and customer incentives, among others. These estimates and assumptions are based on management’s best estimates and judgment. Management evaluates its estimates and assumptions on an ongoing basis using historical experience and other factors. Management monitors the economic condition and other factors and will adjust such estimates and assumptions when facts and circumstances dictate. As future events and their effects cannot be determined with precision, actual results could differ significantly from these estimates.

International Operations The financial statements of the Company’s international operations are measured using local currencies as their functional currencies, with the exception of Venezuela, which is measured using the U.S. dollar as its functional currency because its economy is considered highly inflationary.

The Company translates the assets and liabilities of its non-U.S. subsidiaries at the exchange rates in effect at year end and the results of operations at the average rate throughout the year. The translation adjustments are recorded directly as a separate component of shareholders’ equity, while transaction gains (losses) are included in net income. Sales to customers outside the United States in relation to total consolidated net sales approximated 52.3 percent, 48.7 percent and 52.7 percent in 2013, 52.7 percent2012 and 55.3 percent in 2012, 2011 and 2010, respectively.

ReclassificationsError Correction and Reclassification The Company continues to work to remediate an internal control weakness pertaining to manufacturing and supply chain processes related to indirect tax incentives in one of its Brazilian subsidiaries. As part of remediation, during the second quarter of 2013, the Company identified an error related to prior year periods for Brazilian indirect tax incentives previously not appropriately recognized in product cost of goods sold. Prior-year amounts of product cost of sales, income tax expense, other current liabilities and retained earnings have been adjusted as management determined that the correction for each respective year is not material to each prior-year period. This correction was recorded within the Company's operations in the Brazil reporting segment. As a result of applying the correction retrospectively, previously reported product cost of sales for the years ended December 31, 2012 and 2011 increased by $6,533 and $5,455, respectively, and previously reported net income and diluted earnings per share decreased by $4,851 and $0.08 and $668 and $0.02, respectively. The aggregated amount of the correction reflected in other current liabilities and retained earnings as of December 31, 2012, 2011 and 2010 was $18,489, $13,638 and $12,970, respectively. There was no impact of the correction on previously reported cash flows from operations for the prior period.
The Company reclassified prior year amounts related to the Company's estimate of losses associated with the global Foreign Corrupt Practices Act (FCPA) investigation to conform to the current-year presentation. As a result of this reclassification, expenses of $16,750 and $3,250 for the years ended December 31, 2012 and 2011, respectively, previously reported within miscellaneous, net are now reported within selling and administrative expense within the consolidated statements of operations.
The Company has reclassifiedalso restated the presentation of certain prior-year segment information to conform to the current presentation. As discussed in Note 19, effective in the fourth quarter of 2013, the Company began managing its business on a regional geographic basis, changing from the previous model, which was a more condensed geographic basis. In order to align the Company’s external reporting of its financial results with this change, the Company has modified its segment reporting and has restated prior period segment information to conform to the current period presentation of its segment information. The Company now reports the following five segments: North America (NA), Asia Pacific (AP), Europe, Middle East and Africa (EMEA), Latin America (LA) and Brazil.




50

Table of Contents
DIEBOLD INCORPORATED AND SUBSIDIARIES
FORM 10-K as of December 31, 2013
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (continued)
(dollars in thousands, except per share amounts)



Revenue Recognition The Company’s revenue recognition policy is consistent with the requirements of Financial Accounting Standards Board (FASB) Accounting Standards Codification (ASC) 605, Revenue Recognition (ASC 605). In general, the Company records revenue when it is realized, or realizable and earned. The Company considers revenue to be realized, or realizable and earned when, the following revenue recognition requirements are met: persuasive evidence of an arrangement exists, which is typically a customer contract; the products or services have been approved by the customer after delivery and/or installation acceptance or performance of services; the sales price is fixed or determinable within the contract; and collectability is reasonably assured. The Company's products include both hardware and the software required for the equipment to operate as intended, and for product sales, the Company determines that the earnings process is complete when title, risk of loss and the right to use equipment and/or softwarethe product has transferred to the customer. Within Diebold North America (DNA), this occursNA, the earnings process is completed upon customer acceptance. Where the Company is contractually responsible for installation, customer acceptance occurs upon completion of the installation of all equipment at a job site and the Company’s demonstration that the equipment is in operable condition. Where the Company is not contractually responsible for installation, revenue recognition of these items iscustomer acceptance occurs upon shipment or delivery to
a customer location depending on the terms inwithin the contract. Within DI,Internationally, customer acceptance is upon the earlier of delivery or completion of the installation depending on the terms in the contract with the customer.

The application of ASC 605 to the Company's customer contracts requires judgment, including the determination of whether an arrangement includes multiple deliverables such as hardware, software, maintenance and/or other services. For contracts that contain multiple deliverables, total arrangement consideration is allocated at the inception of the arrangement to each deliverable based on the relative selling price method. The relative selling price method is based on a hierarchy consisting of vendor specific objective evidence (VSOE) (price when sold on a stand-alone basis), if available, or third-party evidence (TPE), if VSOE is not available, or estimated selling price (ESP) if neither VSOE nor TPE is available. The Company's ESP is consistent with the objective of determining VSOE, which is the price at which we would expect to transact on a stand-alone sale of the deliverable. The determination of ESP is based on applying significant judgment to weigh a variety of company-specific factors including our pricing practices, customer volume, geography, internal costs and gross margin objectives, information gathered from experience


45

DIEBOLD INCORPORATED AND SUBSIDIARIES
FORM 10-K as of December 31, 2012
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (continued)
(dollars in thousands, except per share amounts)



in customer negotiations, recent technological trends, and competitive landscape. In contracts that involve multiple deliverables, maintenance services are typically accounted for under FASB ASC 605-20, Separately Priced Extended Warranty and Product
Maintenance Contracts.

For software sales, which excludesexcluding software included in the product that is required for the equipment to operate as intended, the Company applies the software revenue recognition principles within FASB ASC 985-605, Software - Revenue Recognition. For software and software-related deliverables (software elements), the Company allocates revenue based upon the relative fair value of these deliverables as determined by VSOE. If the Company cannot obtain VSOE for any undelivered software element, revenue is deferred until all deliverables have been delivered or until VSOE can be determined for any remaining undelivered software elements. When the fair value of a delivered element has not beencannot be established, but fair value evidence exists for the undelivered software elements, the Company uses the residual method to recognize revenue. Under the residual method, the fair value of the undelivered elements is deferred and the remaining portion of the arrangement consideration is allocated to the delivered elements and recognized as revenue.

The Company has the following revenue streams related to sales to its customers:

Financial Self-Service Product & IntegratedOutsourcing and Managed Services Revenue Financial self-service (FSS) products which includes both hardware and the software required for the equipment to operate as intended, are primarily automated teller machines (ATMs) and other equipment primarily used in the banking industry.industry which include both hardware and the software required for the equipment to operate as intended. The Company also provides service contracts on financial self-service products. Service contractsFSS products that typically cover a 12-month period and can begin at any given monthtime after the warranty period expires. The service provided under warranty is limited as compared to those offered under service contracts. Further, warranty is not considered a separate deliverable of the sale and covers only replacement of defective parts inclusive of labor. Service contracts are tailored to meet the individual needs of each customer. Service contracts provide additional services beyond those covered under the warranty, and usually includeincluding preventative maintenance service, cleaning, supplies stocking and cash handling, all of which are not essential to the functionality of the equipment. Additionally, serviceService revenue also includes services and parts the Company provides on a billed-work basis that are not covered by warranty or service contract. The Company also provides customers with integrated services such as outsourced and managed services, which may includeincluding remote monitoring, trouble-shooting, training, transaction processing, currency management, maintenance services or full support via person to person or online communication.services.

Electronic Security Products & IntegratedOutsourcing and Managed Services Revenue The Company provides global product sales, service, installation, project management for longer-term contracts and monitoring of original equipment manufacturer electronic security products to financial, government, retail and commercial customers. These solutions provide the Company’s customers a single-source solution to their electronic security needs.



51

DIEBOLD INCORPORATED AND SUBSIDIARIES
FORM 10-K as of December 31, 2013
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (continued)
(dollars in thousands, except per share amounts)



Physical Security & Facility Revenue The Company designs, manufactures and/or procures and installs physical security and facility products. These consist of vaults, safe deposit boxes and safes, drive-up banking equipment and a host of other banking facilities products.

Election and Lottery Systems Revenue The Company offers election and lottery systems product solutions and support to the government in Brazil.Brazilian government. Election systems revenue consists of election equipment sales, networking, tabulation and diagnostic software development, training, support and maintenance. Lottery systems revenue primarily consists of equipment sales. The election and lottery equipment components are included in product revenue. The software development, training, support and maintenance components are included in service revenue.
Software Solutions & Service Revenue The Company offers software solutions, which excludesexcluding software required for the equipment to operate as intended, consisting of multiple applications that process events and transactions (networking software) along with the related server. Sales of networking software represent software solutions to customers that allow them to network various different vendors’ ATMs onto one network. Included within service revenue is revenue from software support agreements, which are typically 12 months in duration and pertain to networking software.
Depreciation and Amortization Depreciation of property, plant and equipment is computed using the straight-line method for financial statement purposes. Amortization of leasehold improvements is based upon the shorter of original terms of the lease or life of the improvement. Repairs and maintenance are expensed as incurred. Amortization of the Company’s other long-term assets, such as intangible assets and capitalized computer software, is computed using the straight-line method over the life of the asset.


46

DIEBOLD INCORPORATED AND SUBSIDIARIES
FORM 10-K as of December 31, 2012
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (continued)
(dollars in thousands, except per share amounts)



Advertising Costs Advertising costs are expensed as incurred and were $11,3169,812, $10,47411,316 and $8,78210,474 in 20122013, 20112012 and 20102011, respectively.

Research, Development and Engineering Research, development and engineering costs are expensed as incurred and were $92,315, $85,881 and $78,108 in 2013, 2012 and 2011, respectively.

Shipping and Handling Costs The Company recognizes shipping and handling fees billed when products are shipped or delivered to a customer and includes such amounts in net sales. Third-party freight payments are recorded in cost of sales.

Taxes on Income Deferred taxes are provided on an asset and liability method, whereby deferred tax assets are recognized for deductible temporary differences, operating loss carry-forwards and tax credits. Deferred tax liabilities are recognized for taxable temporary differences.differences and undistributed earnings in certain tax jurisdictions. Deferred tax assets are reduced by a valuation allowance when, in the opinion of management,based on available evidence, it is more likely than not that some portion or all of the deferred tax assets will not be realized. Determination of a valuation allowance involves estimates regarding the timing and amount of the reversal of taxable temporary differences, expected future taxable income and the impact of tax planning strategies. Deferred tax assets and liabilities are adjusted for the effects of changes in tax laws and rates on the date of enactment.

The Company regularly assesses its position with regard to tax exposures and records liabilities for these uncertain tax positions and related interest and penalties, if any, when the tax benefit is not more likely than not realizable. The Company has recorded an accrual that reflects the recognition and measurement process for the financial statement recognition and measurement of a tax position taken or expected to be taken on a tax return. Additional future income tax expense or benefit may be recognized once the positions are effectively settled.

Sales Tax The Company collects sales taxes from customers and accounts for sales taxes on a net basis.

Cash Equivalents The Company considers highly liquid investments with original maturities of three months or less at the time of purchase to be cash equivalents.

Financial Instruments The carrying amount of cash and cash equivalents, trade receivables and accounts payable, approximated their fair value because of the relatively short maturity of these instruments. The Company’s risk-management strategy uses derivative financial instruments such as forwards to hedge certain foreign currency exposures and interest rate swaps to manage interest rate risk. The intent is to offset gains and losses that occur on the underlying exposures, with gains and losses on the derivative contracts hedging these exposures. The Company does not enter into derivatives for trading purposes. The Company recognizes all derivatives on the balance sheet at fair value. Changes in the fair values of derivatives that are not designated as


52

DIEBOLD INCORPORATED AND SUBSIDIARIES
FORM 10-K as of December 31, 2013
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (continued)
(dollars in thousands, except per share amounts)



hedges are recognized in earnings. If the derivative is designated and qualifies as a hedge, depending on the nature of the hedge, changes in the fair value of the derivatives are either offset against the change in the hedged assets or liabilities through earnings or recognized in other comprehensive income until the hedged item is recognized in earnings.

Inventories The Company primarily values inventories at the lower of cost or market applied on a first-in, first-out basis. At each reporting period, theThe Company identifies and writes down its excess and obsolete inventories to net realizable value based on usage forecasts, order volume and inventory aging. With the development of new products, the Company also rationalizes its product offerings and will write-down discontinued product to the lower of cost or net realizable value.

Deferred Revenue Deferred revenue is recorded for any services billed to customers and not yet recognizable if the contract period has commenced or for the amount collected from customers in advance of the contract period commencing. In addition, deferred revenue is recorded for products and other deliverables that are billed to and collected from customers prior to revenue being recognizable.

Split-Dollar Life Insurance The Company recognizes a liability for the postretirementpost-retirement obligation associated with a collateral assignment arrangement if, based on an agreement with an employee, the Company has agreed to maintain a life insurance policy during the postretirementpost-retirement period or to provide a death benefit. In addition, the Company recognizes a liability and related compensation costs for future benefits that extend to postretirementpost-retirement periods.

Goodwill Goodwill is the cost in excess of the net assets of acquired businesses (refer to note 10). The Company tests all existing goodwill at least annually as of November 30 for impairment on a “reporting unit”reporting unit basis. The Company tests for impairment between annual tests if an event occurs or circumstances change that would more likely than not reduce the carrying value of a reporting unit below its reported amount. The Company’s reporting units are defined as Domestic and Canada, LA, Brazil, Latin America, Asia Pacific,AP, and Europe, Middle East and Africa (EMEA).EMEA. Each year, the Company may elect to perform a qualitative assessment to determine whether it is more likely than not that the fair value of a reporting unit is less than its carrying value. In evaluating whether it is more likely than not the fair value of a reporting unit is less than its carrying amount, the Company considers


47

Table of Contents
DIEBOLD INCORPORATED AND SUBSIDIARIES
FORM 10-K as of December 31, 2012
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (continued)
(dollars in thousands, except per share amounts)



the following events and circumstances, among others, if applicable: (a) macroeconomic conditions such as general economic conditions, limitations on accessing capital or other developments in equity and credit markets; (b) industry and market considerations such as competition, multiples or metrics and changes in the market for the Company's products and services or regulatory and political environments; (c) cost factors such as raw materials, labor or other costs; (d) overall financial performance such as cash flows, actual and planned revenue and earnings compared with actual and projected results of relevant prior periods; (e) other relevant events such as changes in key personnel, strategy or customers; (f) changes in the composition of a reporting unit's assets or expected sales of all or a portion of a reporting unit; and (g) any sustained decrease in share price.

If the Company's qualitative assessment indicates that it is more likely than not that the fair value of a reporting unit is less than its carrying value, or if management elects to perform a quantitative assessment of goodwill, a two-step impairment test is used to identify potential goodwill impairment and measure the amount of any impairment loss to be recognized. In the first step, the Company compares the fair value of each reporting unit with its carrying value. The fair value is determined based upon discounted estimated future cash flows as well as the market approach or guideline public company method. The Company’s Step 1 impairment test of goodwill of a reporting unit is based upon the fair value of the reporting unit, defined as the price that would be received to sell the net assets or transfer the net liabilities in an orderly transaction between market participants at the assessment date. In the event that the net carrying amount exceeds the fair value, a Step 2 test must be performed whereby the fair value of the reporting unit’s goodwill must be estimated to determine if it is less than its net carrying amount. In its two-step test, the Company uses the discounted cash flow method and the guideline company method for determining the fair value of its reporting units. Under these methods, the determination of implied fair value of the goodwill for a particular reporting unit is the excess of the fair value of a reporting unit over the amounts assigned to its assets and liabilities in the same manner as the allocation in a business combination.

The techniques used in the Company's qualitative assessment and, if necessary, two-step impairment test have incorporated a number of assumptions that the Company believes to be reasonable and to reflect market conditions forecast at the assessment date. Assumptions in estimating future cash flows are subject to a high degree of judgment. The Company makes all efforts to forecast future cash flows as accurately as possible with the information available at the time athe forecast is made. To this end, the Company evaluates the appropriateness of its assumptions as well as its overall forecasts by comparing projected results of upcoming years with actual results of preceding years and validating that differences therein are reasonable. Key assumptions, all of which are Level 3 inputs (refer to note 18), relate to price trends, material costs, discount rate, customer demand and the long-termlong-


53

Table of Contents
DIEBOLD INCORPORATED AND SUBSIDIARIES
FORM 10-K as of December 31, 2013
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (continued)
(dollars in thousands, except per share amounts)



term growth and foreign exchange rates. A number of benchmarks from independent industry and other economic publications were also used. Changes in assumptions and estimates after the assessment date may lead to an outcome where impairment charges would be required in future periods. Specifically, actual results may vary from the Company’s forecasts and such variations may be material and unfavorable, thereby triggering the need for future impairment tests where the conclusions may differ in reflection of prevailing market conditions.

Long-Lived Assets Impairment of long-lived assets is recognized when events or changes in circumstances indicate that the carrying amount of the asset may not be recoverable. If the expected future undiscounted cash flows are less than the carrying amount of the asset, an impairment loss is recognized at that time to reduce the asset to the lower of its fair value or its net book value.

Contingencies Liabilities for loss contingencies arising from claims, assessments, litigation, fines, and penalties and other sources are recorded when it is probable that a liability has been incurred and the amount can be reasonably estimated. As additional information becomes available, any potential liability related to these matters is assessed and the estimates are revised, if necessary. Legal costs incurred in connection with loss contingencies are expensed as incurred.

Pensions and Other PostretirementPost-retirement Benefits Annual net periodic expense and benefit liabilities under the Company’s defined benefit plans are determined on an actuarial basis. Assumptions used in the actuarial calculations have a significant impact on plan obligations and expense. Members of the management investment committee periodically review the actual experience compared with the more significant assumptions used and make adjustments to the assumptions, if warranted. The healthcare trend rates are reviewed based upon the results of actual claims experience. The discount rate is determined by analyzing the average return of high-quality (i.e., AA-rated) fixed-income investments and the year-over-year comparison of certain widely used benchmark indices as of the measurement date. The expected long-term rate of return on plan assets is determined using the plans’ current asset allocation and their expected rates of return based on a geometric averaging over 20 years. The rate of compensation increase assumptions reflects the Company’s long-term actual experience and future and near-term outlook. Pension benefits are funded through deposits with trustees. Other postretirementpost-retirement benefits are not funded and the Company’s policy is to pay these benefits as they become due.

The Company recognizes the funded status of each of its plans in the consolidated balance sheet. Amortization of unrecognized net gain or loss resulting from experience different from that assumed and from changes in assumptions (excluding asset gains and losses not yet reflected in market-related value) is included as a component of net periodic benefit cost for a year if, as of the beginning of the year, that unrecognized net gain or loss exceeds five percent of the greater of the projected benefit obligation or


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Table of Contents
DIEBOLD INCORPORATED AND SUBSIDIARIES
FORM 10-K as of December 31, 2012
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (continued)
(dollars in thousands, except per share amounts)



the market-related value of plan assets. If amortization is required, the amortization is that excess divided by the average remaining service period of participating employees expected to receive benefits under the plan.

Comprehensive Income Items included in other comprehensive income primarily represent adjustments made for foreign currency translation,hedging activities (refer to note 16), pension and other postretirementpost-retirement benefit plans (refer to note 12) and unrealized gains and losses on available-for-sale securities (refer to note 5). Reclassification adjustments recognized in AOCI for net gains on interest rate hedges and hedging activities (refer to note 16).available-for-sale securities are included in interest expense and investment income, respectively, in the consolidated statement of operations. Pension and postretirement benefit AOCI components are included in the computation of net periodic benefit cost.



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Table of Contents
DIEBOLD INCORPORATED AND SUBSIDIARIES
FORM 10-K as of December 31, 2013
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (continued)
(dollars in thousands, except per share amounts)



Accumulated other comprehensive (loss) incomeloss consists of the following as of December 31:
 2012 2011 2010
Translation adjustment$68,393

$104,781

$181,856
Foreign currency hedges(7,827) (10,848) (12,616)
Interest rate hedges(2,169)
(2,088)
(927)
Pensions and other postretirement benefits(243,872)
(220,081)
(158,079)
Unrealized gain (loss) on securities, net119

1,338

(1,297)
Other(882)
(714)
(220)

(186,238)
(127,612)
8,717
Income tax benefit95,199

87,269

64,909
Total accumulated other comprehensive (loss) income$(91,039)
$(40,343)
$73,626
 2013 2012 2011
Translation adjustment
     (net of tax of $2,064, $0 and $0, respectively)
$(2,409) $68,393
 $104,781
Foreign currency hedges (net of tax of $1,380, $3,099 and $4,317, respectively)(1,884) (4,728) (6,531)
Interest rate hedges (net of tax of $352, $703 and $572, respectively)(960) (1,466) (1,516)
Pensions and other post-retirement benefits (net of tax $28,002, $91,397 and $82,380, respectively)(52,027) (152,475) (137,701)
Unrealized gain on securities, net
     (net of tax $36, $0 and $0, respectively)
2,679
 119
 1,338
Other280
 (882) (714)
Total accumulated other comprehensive loss$(54,321) $(91,039) $(40,343)

Foreign currency translation adjustments are not booked net of tax. Thosetax, with the exception of deferred taxes on undistributed foreign subsidiary previously taxed income. Foreign currency translation adjustments are accounted for under the indefinite reversal criterion of FASB ASC 740-30, Income Taxes — Other Considerations or Special Areas.
Recently Adopted Accounting Guidance
In June 2011,February 2013, the FASB issued Accounting Standards Update (ASU) 2011-05, Presentation of Comprehensive Income (ASU 2011-05), which eliminates the option to present components of other comprehensive income (OCI) as part of the statement of changes in stockholders’ equity. The amendments in this standard require that all non-owner changes in stockholders’ equity be presented either in a single continuous statement of comprehensive income or in two separate but consecutive statements. Subsequently, in December 2011, the FASB issued ASU 2011-12, Deferral of the Effective Date for Amendments to the Presentation of Reclassifications of Items Out of Accumulated Other Comprehensive Income (ASU 2011-12), which indefinitely defers the requirement in ASU 2011-05 to present on the face of the financial statements reclassification adjustments for items that are reclassified from OCI to net income in the statement(s) where the components of net income and the components of OCI are presented. The Company has provided the required statements of comprehensive income for the years ended December 31, 2012, 2011 and 2010.
In May 2011, the FASB issued ASU 2011-04, Amendments to Achieve Common Fair Value Measurement and Disclosure Requirements in U.S. GAAP and IFRSs (ASU 2011-04). ASU 2011-04 amended Accounting Standards Codification 820, Fair Value Measurements and Disclosures, to converge the fair value measurement guidance in U.S. GAAP and International Financial Reporting Standards (IFRSs). ASU 2011-04 changes the wording used to describe many requirements in U.S. GAAP for measuring fair value and for disclosing information about fair value measurements. Disclosure requirements have been expanded to include additional information about transfers between level 1 and level 2 of the fair value hierarchy and level 3 measurements regarding the sensitivity of fair value to changes in unobservable inputs and any interrelationships between those inputs. Additionally, ASU 2011-04 clarifies the FASB’s intent about the application of existing fair value measurements including: (a) the application of the highest and best use valuation premise concepts; (b) measuring the fair value of an instrument classified in a reporting entity's stockholders' equity; and (c) quantitative information required for fair value measurements categorized within level 3. The adoption of this guidance did not have an impact on the Company's consolidated financial statements; however, the Company provided additional disclosure as required by ASU 2011-04 in note 18.
Recently Issued Accounting Guidance
In February 2013, the FASB issued ASU 2013-02, Reporting of Amounts Reclassified Out of Accumulated Other Comprehensive Income(ASU 2013-02), which required entities to disclose additional information for items reclassified out of accumulated other comprehensive income (AOCI). For items reclassified out of AOCI and into net income in their entirety, entities are required to disclose the effect of the reclassification on each affected net income line item. For AOCI reclassification items that are not reclassified in their


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DIEBOLD INCORPORATED AND SUBSIDIARIES
FORM 10-K as of December 31, 2012
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (continued)
(dollars in thousands, except per share amounts)



entirety into net income, a cross reference to other required U.S. GAAP disclosures is required. This information may be provided either in the notes or parenthetically on the face of the statement that reports net income as long as all the information is disclosed in a single location. However, an entity is prohibited from providing this information parenthetically on the face of the statement that reports net income if it has items that are not reclassified in their entirety into net income. The guidance is effective for annual and interim reporting periods beginning after December 15, 2012. The adoption of this update willdid not have a material impact on the financial statements of the Company.Company, however, the additional disclosures as required by ASU 2013-02 are included in the consolidated statement of comprehensive (loss) income.
In July 2012, the FASB issued ASU 2012-02, Testing Indefinite-Lived Intangible Assets for Impairment, which allows assessment of qualitative factors to determine if it is more likely than not that the fair value of indefinite-lived intangible assets are less than their carrying amount. If that assessment indicates no impairment, the quantitative impairment test is not required. The FASB issued similar guidance for testing goodwill for impairment in September 2011. The guidance is effective for annual and interim impairment tests performed for fiscal years beginning after September 15, 2012, with early adoption permitted. The adoption of this update did not have an impact on the financial statements of the Company.
Recently Issued Accounting Guidance
In July 2013, the FASB issued ASU 2013-11, Presentation of an Unrecognized Tax Benefit When a Net Operating Loss Carryforward, a Similar Tax Loss, or a Tax Credit Carryforward Exists, which requires entities to present an unrecognized tax benefit as a reduction of a deferred tax asset for a net operating loss (NOL) or tax credit carryforward whenever the NOL or tax credit carryforward would be available to reduce the additional taxable income or tax due if the tax position is disallowed. This accounting standard update requires entities to assess whether to net the unrecognized tax benefit with a deferred tax asset as of the reporting date. This guidance is effective for fiscal years beginning after December 15, 2013, with early adoption permitted. The adoption of this update is not expected to have a material impact on the financial statements of the Company.



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DIEBOLD INCORPORATED AND SUBSIDIARIES
FORM 10-K as of December 31, 2013
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (continued)
(dollars in thousands, except per share amounts)



NOTE 2: EARNINGS PER SHARE

Basic earnings per share is based on the weighted-average number of common shares outstanding. Diluted earnings per share includes the dilutive effect of potential common shares outstanding. Under the two-class method of computing earnings per share, non-vested share-based payment awards that contain rights to receive non-forfeitable dividends are considered participating securities. The Company’s participating securities include restricted stock units (RSUs), director deferred shares and shares that were vested but deferred by employees. The Company calculated basic and diluted earnings per share under both the treasury stock method and the two-class method. For the years presented there were no differences in the earnings per share amounts calculated using the two methods. Accordingly, the treasury stock method is disclosed below.

The following table represents amounts used in computing earnings per share and the effect on the weighted-average number of shares of dilutive potential common shares for the years ended December 31:
2012 2011 20102013 2012 2011
Numerator:          
Income (loss) used in basic and diluted earnings per share:     
Income (loss) from continuing operations, net of tax$81,579
 $144,292
 $(20,527)
(Loss) income used in basic and diluted earnings per share:     
(Loss) income from continuing operations, net of tax$(181,605) $76,728
 $143,624
(Loss) income from discontinued operations, net of tax(3,125) 523
 275

 (3,125) 523
Net income (loss) attributable to Diebold, Incorporated$78,454
 $144,815
 $(20,252)
Net (loss) income attributable to Diebold, Incorporated$(181,605) $73,603
 $144,147
Denominator (in thousands):          
Weighted-average number of common
shares used in basic earnings per share
63,061
 64,244
 65,907
63,659
 63,061
 64,244
Effect of dilutive shares (1)853
 548
 

 853
 548
Weighted-average number of shares used in
diluted earnings per share
63,914
 64,792
 65,907
63,659
 63,914
 64,792
Basic earnings per share:          
Income (loss) from continuing operations, net of tax$1.29
 $2.24
 $(0.31)
(Loss) income from continuing operations, net of tax$(2.85) $1.22
 $2.23
(Loss) income from discontinued operations, net of tax(0.05) 0.01
 

 (0.05) 0.01
Net income (loss) attributable to Diebold, Incorporated$1.24
 $2.25
 $(0.31)
Net (loss) income attributable to Diebold, Incorporated$(2.85) $1.17
 $2.24
Diluted earnings per share:          
Income (loss) from continuing operations, net of tax$1.28
 $2.23
 $(0.31)
(Loss) income from continuing operations, net of tax$(2.85) $1.20
 $2.21
(Loss) income from discontinued operations, net of tax(0.05) 0.01
 

 (0.05) 0.01
Net income (loss) attributable to Diebold, Incorporated$1.23
 $2.24
 $(0.31)
Net (loss) income attributable to Diebold, Incorporated$(2.85) $1.15
 $2.22
          
Anti-dilutive shares (in thousands):          
Anti-dilutive shares not used in calculating diluted
weighted-average shares
2,201
 2,270
 2,658
2,597
 2,201
 2,270
(1)
Incremental shares of 632,000545 thousand were excluded from the computation of diluted EPS for the year ended December 31, 20102013 because their effect is anti-dilutive due to the loss from continuing operations.



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FORM 10-K as of December 31, 20122013
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (continued)
(dollars in thousands, except per share amounts)



NOTE 3: SHARE-BASED COMPENSATION AND EQUITY

Dividends On the basis of amounts declared and paid quarterly, the annualized dividends per share were $1.141.15, $1.121.14 and $1.081.12 for the years ended December 31, 20122013, 20112012 and 20102011, respectively.

Share-Based Compensation Cost The Company recognizes costs resulting from all share-based payment transactions based on the fair market value of the award as of the grant date. Awards are valued at fair value and compensation cost is recognized on a straight-line basis over the requisite periods of each award. The Company estimated forfeiture rates are based on historical experience. To cover the exercise and/or vesting of its share-based payments, the Company generally issues new shares from its authorized, unissued share pool. The number of common shares that may be issued pursuant to the Amended and Restated 1991 Equity and Performance Incentive Plan (as amended and restated as of April 13, 2009) (1991 Plan) was 6,666,5705,848,474, of which 2,342,1092,348,784 shares were available for issuance at December 31, 20122013.

The following table summarizes the components of the Company’s employee and non-employee share-based compensation programs recognized as selling and administrative expense for the years ended December 31:
 2012 2011 2010 2013 2012 2011
Stock options:            
Pre-tax compensation expense $2,572
 $3,486
 $3,540
 $6,032
 $2,572
 $3,486
Tax benefit (825) (1,238) (1,310) (2,198) (825) (1,238)
Stock option expense, net of tax $1,747
 $2,248
 $2,230
 $3,834
 $1,747
 $2,248
            
Restricted Stock Units:      
Restricted stock units:      
Pre-tax compensation expense $5,741
 $5,734
 $4,355
 $5,580
 $5,741
 $5,734
Tax benefit (1,809) (1,845) (1,611) (1,672) (1,809) (1,845)
RSU expense, net of tax $3,932
 $3,889
 $2,744
 $3,908
 $3,932
 $3,889
            
Performance shares:            
Pre-tax compensation expense $4,425
 $4,076
 $3,820
 $2,162
 $4,425
 $4,076
Tax benefit (1,602) (1,459) (1,413) (768) (1,602) (1,459)
Performance share expense, net of tax $2,823
 $2,617
 $2,407
 $1,394
 $2,823
 $2,617
            
Deferred shares:      
Director deferred shares:      
Pre-tax compensation expense $1,102
 $1,000
 $826
 $1,158
 $1,102
 $1,000
Tax benefit (408) (370) (306) (428) (408) (370)
Deferred share expense, net of tax $694
 $630
 $520
 $730
 $694
 $630
            
Total share-based compensation:            
Pre-tax compensation expense $13,840
 $14,296
 $12,541
 $14,932
 $13,840
 $14,296
Tax benefit (4,644) (4,912) (4,640) (5,066) (4,644) (4,912)
Total share-based compensation, net of tax $9,196
 $9,384
 $7,901
 $9,866
 $9,196
 $9,384



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FORM 10-K as of December 31, 20122013
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (continued)
(dollars in thousands, except per share amounts)



The following table summarizes information related to unrecognized share-based compensation costs as of December 31, 20122013:
 
Unrecognized
Cost
 Weighted-Average Period 
Unrecognized
Cost
 Weighted-Average Period
   (years)   (years)
Stock options $7,764
 2.6 $2,948
 2.1
RSUs 10,752
 1.8 7,361
 1.7
Performance shares 5,986
 1.2 2,836
 1.1
Deferred shares 259
 0.3
Director deferred shares 163
 0.3
 $24,761
  $13,308
 

EMPLOYEE SHARE-BASED COMPENSATION AWARDS
Stock options, RSUs, restricted shares and performance shares have been issued to officers and other management employees under the Company’s 1991 Plan.

Stock Options
Stock options generally vest over a four- or five-year period and have a maturity of ten years from the issuance date. Option exercise prices equal the closing price of the Company’s common shares on the date of grant. The estimated fair value of the options granted was calculated using a Black-Scholes option pricing model using the following assumptions:
2012 2011 20102013 2012 2011
Expected life (in years)6-7
 6-7
 6-7
6
 6-7
 6-7
Weighted-average volatility41% 40% 40%38% 41% 40%
Risk-free interest rate0.83 - 1.39%
 1.15 - 3.05%
 2.77 - 3.15%
1.08-1.27%
 0.83-1.39%
 1.15-3.05%
Expected dividend yield3.08 - 3.23%
 2.74 - 2.97%
 2.44 - 2.63%
3.23-3.59%
 3.08-3.23%
 2.74-2.97%
The Company uses historical data to estimate option exercise timing within the valuation model. Employees with similar historical exercise behavior with regard to timing and forfeiture rates are considered separately for valuation and attribution purposes. Expected volatility is based on historical volatility of the price of the Company’s common shares. The risk-free rate of interest is based on a zero-coupon U.S. government instrument over the expected life of the equity instrument. The expected dividend yield is based on actual dividends paid per share and the price of the Company’s common shares.

Options outstanding and exercisable as of December 31, 20122013 and changes during the year ended were as follows:
 Number of Shares Weighted-Average Exercise Price Weighted-Average Remaining Contractual Term Aggregate Intrinsic Value (1)
 (in thousands) (per share) (in years)  
Outstanding at January 1, 20123,201
 $36.70
    
Expired or forfeited(555) 37.33
    
Exercised(554) 30.11
    
Granted576
 34.98
    
Outstanding at December 31, 20122,668
 37.56
 5 $2,617
Options exercisable at December 31, 20121,572
 40.96
 3 1,703
Options vested and expected to vest (2) at
December 31, 2012
2,638
 37.62
 5 2,589
 Number of Shares Weighted-Average Exercise Price Weighted-Average Remaining Contractual Term Aggregate Intrinsic Value (1)
 (in thousands) (per share) (in years)  
Outstanding at January 1, 20132,668
 $37.56
    
Expired or forfeited(463) 35.47
    
Exercised(591) 28.29
    
Granted340
 30.51
    
Outstanding at December 31, 20131,954
 39.63
 4 $1,873
Options exercisable at December 31, 20131,474
 42.04
 3 1,159
Options vested and expected to vest (2) at
December 31, 2013
1,933
 39.71
 4 1,832
(1)
The aggregate intrinsic value represents the total pre-tax intrinsic value (the difference between the Company’s closing share price on the last trading day of the year in 20122013 and the exercise price, multiplied by the number of “in-the-money” options) that would have been received by the option holders had all option holders exercised their options on December 31, 20122013. The amount of aggregate intrinsic value will change based on the fair market value of the Company’s common shares.
(2)The expected to vest options are the result of applying the pre-vesting forfeiture rate assumption to total outstanding non-vested options.


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FORM 10-K as of December 31, 20122013
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (continued)
(dollars in thousands, except per share amounts)



The aggregate intrinsic value of options exercised for the years ended December 31, 20122013, 20112012 and 20102011 was $4,3932,083, $9364,393 and $510936, respectively. The weighted-average grant-date fair value of stock options granted for the years ended December 31, 20122013, 20112012 and 20102011 was $10.437.79, $10.9010.43 and $9.4610.90, respectively. Total fair value of stock options vested during the years ended December 31, 20122013, 20112012 and 20102011 was $3,4138,043, $2,9673,413 and $3,0592,967, respectively. Exercise of options during the year ended December 31, 20122013, 20112012 and 20102011 resulted in cash receipts of $16,67916,723, $4,04316,679 and $3,332, respectively. The tax (benefit) expense during the years ended December 31, 2012, 2011 and 2010 related to the exercise of employee stock options were $(982), $(1,362) and $1,7054,043, respectively.

Restricted Stock Units
Each RSU provides for the issuance of one common share of the Company at no cost to the holder and generally vests after three to seven years. During the vesting period, employees are paid the cash equivalent of dividends on RSUs. Non-vested RSUs are forfeited upon termination unless the Board of Directors determines otherwise.

Non-vested RSUs outstanding as of December 31, 20122013 and changes during the year ended were as follows:
 
Number of
Shares
 
Weighted-Average
Grant-Date
Fair Value
 
Number of
Shares
 
Weighted-Average
Grant-Date
Fair Value
 (in thousands)   (in thousands)  
Non-vested at January 1, 2012 717
 $30.69
Non-vested at January 1, 2013 732
 $33.33
Forfeited (71) 31.19
 (172) 32.90
Vested (165) 25.53
 (311) 32.72
Granted 251
 35.16
 250
 30.14
Non-vested at December 31, 2012 732
 33.33
Non-vested at December 31, 2013 499
 32.28

The weighted-average grant-date fair value of RSUs granted for the years ended December 31, 20122013, 20112012 and 20102011 was $35.1630.14, $32.8635.16 and $27.1632.86, respectively. The total fair value of RSUs vested during the years ended December 31, 20122013, 20112012 and 20102011 was $4,2029,176, $3,2264,202 and $3,9893,226, respectively.

Performance Shares
Performance shares are granted based on certain management objectives, as determined by the Board of Directors each year. Each performance share earned entitles the holder to one common share of the Company. The performance share objectives are generally calculated over a three-year period and no shares are granted unless certain management threshold objectives are met.

Non-vested performance shares outstanding as of December 31, 20122013 and changes during the year ended were as follows:
 
Number of
Shares
 
Weighted-Average
Grant-Date
Fair Value
 
Number of
Shares
 
Weighted-Average
Grant-Date
Fair Value
 (in thousands)   (in thousands)  
Non-vested at January 1, 2012 727
 $34.70
Non-vested at January 1, 2013 729
 $40.41
Forfeited (215) 30.99
 (433) 37.70
Vested (86) 29.25
 (31) 35.49
Granted 303
 44.25
 277
 29.15
Non-vested at December 31, 2012 729
 40.41
Non-vested at December 31, 2013 542
 37.10

Non-vested performance shares are based on a maximum potential payout. Actual shares granted at the end of the performance period may be less than the maximum potential payout level depending on achievement of performance share objectives. The weighted-average grant-date fair value of performance shares granted for the years ended December 31, 20122013, 20112012 and 20102011 was $44.2529.15, $39.7444.25 and $35.8939.85, respectively. The total fair value of performance shares vested during the years ended December 31, 20122013, 20112012 and 20102011 was $2,5211,090, $5,0412,521 and $3,0265,041, respectively.




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FORM 10-K as of December 31, 20122013
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (continued)
(dollars in thousands, except per share amounts)



NON-EMPLOYEE SHARE BASEDSHARE-BASED COMPENSATION AWARDS
Director Deferred Shares
Deferred shares have been issued to non-employee directors under the 1991 Plan. Deferred shares provide for the issuance of aone common share of the Company at no cost to the holder. Deferred shares vest in either a six- or twelve-month period and are issued at the end of the deferral period. During the vesting period and until the common shares are issued, non-employee directors are paid the cash equivalent of dividends on deferred shares.

Non-vested director deferred shares as of December 31, 20122013 and changes during the year ended were as follows:
  
Number of
Shares
 
Weighted-Average
Grant-Date
Fair Value
  (in thousands)  
Non-vested at January 1, 2012 19
 $33.98
Vested (27) 36.05
Granted 28
 40.54
Non-vested at December 31, 2012 20
 40.54
Vested at December 31, 2012 116
 34.36
Outstanding at December 31, 2012 136
 35.27
  
Number of
Shares
 
Weighted-Average
Grant-Date
Fair Value
  (in thousands)  
Non-vested at January 1, 2013 20
 $40.54
Forfeited
(3)
40.54
Vested (31) 35.80
Granted 44
 29.73
Non-vested at December 31, 2013 30
 29.73
Vested at December 31, 2013 116
 34.88
Outstanding at December 31, 2013 146
 33.81

The weighted-average grant-date fair value of deferred shares granted for the years ended December 31, 20122013, 20112012 and 20102011 was $40.5429.73, $33.9840.54 and $33.2833.98, respectively. The aggregate intrinsic value of deferred shares released during the years ended December 31, 20122013, 20112012 and 20102011 was $2471,023, $247 and $0247, respectively. Total fair value of deferred shares vested for the years ended December 31, 20122013, 20112012 and 20102011 was $9791,090, $887979 and $819887, respectively.

Other Non-employee Share-Based Compensation
In connection with the acquisition of Diebold Colombia, S.A., in December 2005, the Company issued warrants to purchase 34,78935 thousand common shares with an exercise price of $46.00 per share and grant-date fair value of $14.66 per share. The grant-date fair value of the warrants was valued using the Black-Scholes option pricing model with the following assumptions: risk-free interest rate of 4.45 percent, dividend yield of 1.63 percent, expected volatility of 30 percent, and contractual life of six years. The warrants will expire in December 2016.

NOTE 4: INCOME TAXES

The following table presents components of (loss) income (loss) from continuing operations before income taxes for the years ended December 31:
2012 2011 20102013 2012 2011
Domestic$(37,910) $16,173
 $(28,344)$(171,878) $(37,910) $16,173
Foreign155,336
 148,219
 25,947
52,071
 148,805
 142,764
Total$117,426
 $164,392
 $(2,397)$(119,807) $110,895
 $158,937












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FORM 10-K as of December 31, 20122013
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (continued)
(dollars in thousands, except per share amounts)



The following table presents the components of income tax expense (benefit) from continuing operations for the years ended December 31:
2012 2011 20102013 2012 2011
Current:          
U.S. Federal$3,859
 $(921) $649
$10,453
 $3,381
 $(921)
Foreign38,707
 41,244
 52,783
59,481
 39,185
 41,244
State and local2,006
 932
 1,812
3,231
 2,006
 932
Total current44,572
 41,255
 55,244
73,165
 44,572
 41,255
Deferred:          
U.S. Federal(2,344) 9,727
 (9,431)(20,180) (2,344) 9,727
Foreign(11,479) (35,318) (30,368)9,678
 (13,159) (40,105)
State and local(844) (2,849) (884)(5,948) (844) (2,849)
Total deferred(14,667) (28,440) (40,683)(16,450) (16,347) (33,227)
Taxes on income$29,905
 $12,815
 $14,561
Income tax expense$56,715
 $28,225
 $8,028

In addition to the income tax expense listed above for the years ended December 31, 20122013, 20112012 and 20102011, income tax benefitexpense (benefit) allocated directly to shareholders equity for the same periods was $8,90967,351, $23,695(8,909) and $5,512(23,695), respectively.

Income Offsetting the income tax benefit recognized as an adjustmentexpense allocated directly to goodwill was $3,922shareholders equity for the year ended December 31, 2010 and2013 was not material for the years ended December 31, 2012 and 2011.

Income taxa benefit allocatedof $9,049 related to discontinued operations for the years ended December 31, 2012, 2011 and 2010 was $0, $116, and $2,836, respectively.current year movement in valuation allowance.

Income tax expense (benefit) attributable to (loss) income from continuing operations differed from the amounts computed by applying the U.S. federal income tax rate of 35 percent to pretax (loss) income from continuing operations. The following table presents these differences for the years ended December 31:
 2012 2011 2010
Statutory tax expense (benefit)$41,099
 $57,537
 $(839)
Brazil nontaxable incentive(10,622) (10,652) (14,600)
Change in valuation allowance1,609
 (32,315) (6,631)
Brazil tax goodwill amortization(4,802) (5,231) (4,938)
Foreign tax rate differential(14,397) (11,001) 4,043
U.S. taxed foreign income8,320
 8,542
 3,265
Foreign taxes on undistributed earnings2,328
 2,182
 
Goodwill impairment
 
 27,647
FCPA provision, nondeductible portion2,399
 1,160
 
Other (1)3,971
 2,593
 6,614
Taxes on income$29,905
 $12,815
 $14,561

(1)Other consists of life insurance, state and local income taxes, net of federal benefit, nondeductible expenses, changes to uncertain tax position liabilities and other items, none of which are individually significant.
 2013 2012 2011
Statutory tax (benefit) expense$(41,932) $38,813
 $55,628
Brazil nontaxable incentive(7,849) (10,622) (10,652)
Valuation allowance43,884
 1,609
 (35,650)
Brazil tax goodwill amortization(3,807) (4,802) (5,231)
Foreign tax rate differential(12,432) (14,332) (10,946)
Previously undistributed subsidiary earnings59,460
 10,648
 10,724
Accrual adjustments5,755
 494
 (2,584)
Non-deductible goodwill5,189
 
 
FCPA provision, nondeductible portion5,412
 2,939
 1,563
Other3,035
 3,478
 5,176
Income tax expense$56,715
 $28,225
 $8,028
The American Taxpayer Relief ActIn the second quarter of 2012 was enacted on January 2, 2013. Under2013, the Act, the Federal Research and Development Tax Credit and the IRC Section 954(c )6, Look-Thru Rule for Related Controlled Foreign Corporations were retroactively reinstated for 2012. The 2012 benefit of $1,515Company recorded a valuation allowance for the ResearchBrazil manufacturing subsidiary due to a change in circumstances including lower profitability in core operations, lower anticipated taxable income and Development Creditan unfavorable business outlook. The Company also changed its assertion regarding the indefinite reinvestment of foreign subsidiary earnings due primarily to forecasted cash needs within the United States and $1,708 for the reversal of the additional taxes providedstrategic decisions related to the expiration ofCompany’s capital structure. As a result, the Controlled Foreign Corporation Look-Thru rule will be recognized as a reduction of incomeCompany recorded current and deferred tax expense (net of related foreign tax credits) due to the repatriation of earnings of approximately $55,000. In 2011 The Company released a valuation allowance for the Brazil manufacturing subsidiary related to a change in the quarter ended March 31, 2013, which is the quarter that the law was enacted.circumstances including sustained profitability in core operations and a favorable outlook.









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DIEBOLD INCORPORATED AND SUBSIDIARIES
FORM 10-K as of December 31, 2013
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (continued)
(dollars in thousands, except per share amounts)



The Company recognizes the benefit of tax positions taken or expected to be taken in its tax returns in the consolidated financial statements when it is more likely than not (i.e., a likelihood of more than fifty percent) that the position will be sustained upon


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DIEBOLD INCORPORATED AND SUBSIDIARIES
FORM 10-K as of December 31, 2012
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (continued)
(dollars in thousands, except per share amounts)



examination by authorities. Recognized tax positions are measured at the largest amount of benefit that is greater than fifty percent likely of being realized upon settlement.

Details of the unrecognized tax benefits are as follows:
2012 20112013 2012
Balance at January 1$12,636
 $9,842
$13,178
 $12,636
Increases related to prior year tax positions712
 4,431
1,489
 712
Decreases related to prior year tax positions(181) (162)
 (181)
Increases related to current year tax positions180
 3,297
2,864
 180
Settlements
 (4,442)
Reduction due to lapse of applicable statute of limitations(169) (330)(986) (169)
Balance at December 31$13,178
 $12,636
$16,545
 $13,178

The entire amount of unrecognized tax benefits, if recognized, would affect the Company’s effective tax rate.

The Company classifies interest expense and penalties related to the underpayment of income taxes in the consolidated financial statements as income tax expense. Consistent with the treatment of interest expense, the Company accrues interest income on overpayments of income taxes where applicable and classifies interest income as a reduction of income tax expense in the consolidated financial statements. As of December 31, 20122013 and 20112012, accrued interest and penalties related to unrecognized tax benefits totaled approximately $4,0435,805 and $2,3874,043, respectively.

It is reasonably possible that the total amount of unrecognized tax benefits will change during the next 12 months. The Company does not expect those changes to have a significant impact on its consolidated financial statements. The expected timing of payments cannot be determined with any degree of certainty.

As of December 31, 2012,2013, the Company is under audit by the IRS for tax years ended December 31, 2010, 2009 and 2008. During the year ended December 31, 2011, the Company settled the IRS exam for tax years ended December 31, 2007, 2006 and 2005. All federal tax years prior to 2004 are closed by statute. The Company is subject to tax examination in various U.S. state jurisdictions for tax years 2003 to the present, as well as various foreign jurisdictions for tax years 2005 to the present.




























5662

Table of Contents
DIEBOLD INCORPORATED AND SUBSIDIARIES
FORM 10-K as of December 31, 20122013
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (continued)
(dollars in thousands, except per share amounts)



Deferred income taxes reflect the net tax effects of temporary differences between the carrying amount of assets and liabilities for financial reporting purposes and the amounts used for income tax purposes. Significant components of the Company's deferred tax assets and liabilities at December 31 are as follows:
2012 20112013 2012
Deferred tax assets:      
Accrued expenses$43,622
 $39,881
$56,351
 $43,622
Warranty accrual26,296
 18,386
25,973
 26,296
Deferred compensation18,587
 18,659
15,776
 18,587
Allowance for doubtful accounts9,239
 7,189
8,280
 9,239
Inventory11,490
 11,610
Inventories13,437
 12,930
Deferred revenue15,361
 14,669
14,900
 15,101
Pension and postretirement benefits66,222
 54,990
Pension and post-retirement benefits48,565
 66,222
Finance lease receivables6,210
 

 6,210
Tax credits23,738
 46,330
34,146
 23,738
Net operating loss carryforwards74,528
 86,918
79,300
 74,528
Capital loss carryforwards3,534
 3,604
2,853
 3,534
State deferred taxes17,341
 13,061
13,630
 17,341
Other7,083
 7,961
2,233
 5,903
323,251
 323,258
315,444
 323,251
Valuation allowance(57,303) (66,988)(92,138) (57,303)
Net deferred tax assets$265,948
 $256,270
$223,306
 $265,948
      
Deferred tax liabilities:      
Property, plant and equipment$14,369
 $20,116
$15,989
 $14,369
Goodwill41,175
 36,712
Goodwill and intangible assets19,978
 41,175
Finance lease receivables
 3,655
1,042
 
Investment in partnership17,056
 18,372
12,824
 17,056
Undistributed earnings5,016
 4,750
27,766
 5,016
Other3,511
 3,867
6,759
 3,511
Net deferred tax liabilities81,127
 87,472
84,358
 81,127
Net deferred tax asset$184,821
 $168,798
$138,948
 $184,821

Deferred income taxes reported in the consolidated balance sheets as of December 31 are as follows:
2012 20112013 2012
Deferred income taxes - current assets$143,248
 $114,250
$110,165
 $143,248
Deferred income taxes - long-term assets76,375
 91,090
39,461
 76,375
Other current liabilities(552) (4,513)(1,528) (552)
Deferred income taxes - long-term liabilities(34,250) (32,029)(9,150) (34,250)
Net deferred tax asset$184,821
 $168,798
$138,948
 $184,821

At December 31, 2013, the Company had domestic and international NOL carryforwards of $519,533, resulting in an NOL deferred tax asset of $79,300. Of these NOL carryforwards, $390,529 expires at various times between 2014 and 2034 and $129,004 does not expire. At December 31, 2013, the Company had a domestic foreign tax credit carryforward resulting in a deferred tax asset of $26,481 that will expire between 2018 and 2023 and a general business credit carry forward resulting in a deferred tax asset of $8,011 that will expire between 2029 and 2033.




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DIEBOLD INCORPORATED AND SUBSIDIARIES
FORM 10-K as of December 31, 2013
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (continued)
(dollars in thousands, except per share amounts)



At December 31, 2012, the Company had domestic and international net operating loss (NOL)NOL carryforwards of $520,803, resulting in an NOL deferred tax asset of $74,528. Of these NOL carryforwards, $407,827 expires at various times between 2013 and 2033 and $112,976 does not expire. At December 31, 2012, the Company had a domestic foreign tax credit carryforward resulting in a deferred tax asset of $24,263 that will expire between years 2017 and 2020.2020 and a general business credit carry forward resulting in a deferred tax asset of $780 that will expire between 2031 and 2032.

The Company has a valuation allowance to reflect the estimated amount of certain foreign and state deferred tax assets that, more likely than not, will not be realized. The net change in total valuation allowance for the years ended December 31, 2013 and 2012 was an increase of $34,835and 2011 was a decrease of $9,685 and $38,187, respectively. The 2013 increase in valuation allowance is primarily attributable to recording valuation allowances for Brazil and Italy deferred tax assets, partially offset by the release of a valuation allowance for Switzerland deferred tax assets.The 2012 reduction in valuation allowance is primarily attributable to the


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DIEBOLD INCORPORATED AND SUBSIDIARIES
FORM 10-K as of December 31, 2012
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (continued)
(dollars in thousands, except per share amounts)



write off of deferred tax assets and corresponding valuation allowance for dissolved legal entities. The 2011 reduction in valuation allowance is primarily related to a change in circumstances, including sustained profitability in core operations and a favorable outlookCompany believes that caused a change in judgment about the realization of anet deferred tax asset in Brazil.assets are more likely than not to be realized due to income generated by future operations.

For the years ended December 31, 20122013 and 2011,2012, provisions were made for foreign withholding taxes and estimated U.S. income taxes, less available tax credits, which may be incurred upon the remittance of certain undistributed earnings in foreign subsidiaries and foreign unconsolidated affiliates. Provisions have not been made for income taxes on approximately $900,000425,997 of undistributed earnings at December 31, 20122013 in foreign subsidiaries and corporate joint ventures that are deemed permanently reinvested. Determination of the amount of unrecognized deferred income tax liabilities on these earnings is not practicable because such liability, if any, depends on certain circumstances existing if and when remittance occurs. A deferred tax liability will be recognized if and when the Company no longer plans to permanently reinvest these undistributed earnings.

NOTE 5: INVESTMENTS

The Company’s investments, primarily in Brazil, consist of certificates of deposit and U.S. dollar indexed bond funds that are classified as available-for-sale and stated at fair value based upon quoted market prices and net asset values, respectively. Unrealized gains and losses are recorded in OCI.AOCI. Realized gains and losses are recognized in investment income and are determined using the specific identification method. Realized gains (losses) from the sale of securities net for the yearyears ended December 31, 20122013 and 20112012 were $4,5233,987 and $(1,505)4,523, respectively. Proceeds from the sale of available-for-sale securities were $50,43155,987 and $52,29250,431 during the years ended December 31, 20122013 and 20112012, respectively.

The Company has deferred compensation plans that enable certain employees to defer receipt of a portion of their cash, 401(k) or share-based compensation and non-employee directors to defer receipt of director fees at the participants’ discretion. For deferred cash-based compensation, the Company established a rabbi trusttrusts (refer to note 12), which isare recorded at fair value of the underlying securities within securities and other investments. The related deferred compensation liability is recorded at fair value within other long-term liabilities. Realized and unrealized gains and losses on marketable securities in the rabbi trusttrusts are recognized in investment income.

The Company’s investments, excluding cash surrender value of insurance contracts of $70,318 and $67,699 as of December 31, 2012 and 2011, respectively, consist of the following:
 Cost Basis Unrealized Gain/(Loss) Fair Value
As of December 31, 2012     
Short-term investments:     
Certificates of deposit$258,518
 $
 $258,518
U.S. dollar indexed bond funds3,249
 119
 3,368
 $261,767
 $119
 $261,886
Long-term investments:     
Assets held in a rabbi trust$6,266
 $517
 $6,783
      
As of December 31, 2011     
Short-term investments:     
Certificates of deposit$269,033
 $
 $269,033
U.S. dollar indexed bond funds16,482
 1,338
 17,820
 $285,515
 $1,338
 $286,853
Long-term investments:     
Assets held in a rabbi trust$7,428
 $(258) $7,170







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DIEBOLD INCORPORATED AND SUBSIDIARIES
FORM 10-K as of December 31, 20122013
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (continued)
(dollars in thousands, except per share amounts)



The Company’s investments, excluding cash surrender value of insurance contracts of $72,214 and $70,318 as of December 31, 2013 and 2012, respectively, consist of the following:
 Cost Basis Unrealized Gain/(Loss) Fair Value
As of December 31, 2013     
Short-term investments:     
Certificates of deposit$215,010
 $
 $215,010
U.S. dollar indexed bond funds25,263
 2,715
 27,978
 $240,273
 $2,715
 $242,988
Long-term investments:     
Assets held in a rabbi trust$10,085
 $292
 $10,377
      
As of December 31, 2012     
Short-term investments:     
Certificates of deposit$258,518
 $
 $258,518
U.S. dollar indexed bond funds3,249
 119
 3,368
 $261,767
 $119
 $261,886
Long-term investments:     
Assets held in a rabbi trust$6,266
 $517
 $6,783

NOTE 6: FINANCE LEASE RECEIVABLES

The Company provides financing arrangements to customers purchasing its products. These financing arrangements are largely classified and accounted for as sales-type leases. The Company did not sell any finance lease receivables in 2013. In 2012 and 2011, the Company sold finance lease receivables of $50,25550,225 and $14,987, respectively. In 2010, the Company purchased $33,843 of finance lease receivables.

The following table presents the components of finance lease receivables as of December 31:
2012 20112013 2012
Gross minimum lease receivable$76,763
 $99,808
$109,312
 $76,763
Allowance for credit losses(525) (210)(439) (525)
Estimated unguaranteed residual values7,508
 6,048
6,979
 7,508
83,746
 105,646
115,852
 83,746
Less:      
Unearned interest income(4,771) (6,190)(9,345) (4,771)
Unearned residuals(1,319) (1,160)(1,016) (1,319)
(6,090) (7,350)(10,361) (6,090)
Total$77,656
 $98,296
$105,491
 $77,656

Future minimum payments due from customers under finance lease receivables as of December 31, 20122013 are as follows:
2013$25,283
201419,700
$34,941
201516,263
29,778
201611,418
22,811
20172,581
10,805
20184,085
Thereafter1,518
6,892
$76,763
$109,312




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DIEBOLD INCORPORATED AND SUBSIDIARIES
FORM 10-K as of December 31, 2013
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (continued)
(dollars in thousands, except per share amounts)



NOTE 7: ALLOWANCE FOR CREDIT LOSSES

Trade Receivables The Company evaluates the collectability of trade receivables based on (1) a percentage of sales related to historical loss experience and current trends and (2)experience. The Company will also record periodic adjustments for known events such as specific customer circumstances and changes in the aging of accounts receivable balances. After all efforts at collection have been unsuccessful, the account is deemed uncollectible and is written off.

Financing Receivables The Company evaluates the collectability of notes and finance lease receivables (collectively, financing receivables) on a customer-by-customer basis and evaluates specific customer circumstances, aging of invoices, credit risk changes and payment patterns and historical loss experience. When the collectability is determined to be at risk based on the above criteria, the Company records the allowance for credit losses which represents the Company’s current exposure less estimated reimbursement from insurance claims. After all efforts at collection have been unsuccessful, the account is deemed uncollectible and is written off.



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DIEBOLD INCORPORATED AND SUBSIDIARIES
FORM 10-K as of December 31, 2012
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (continued)
(dollars in thousands, except per share amounts)



The following table summarizes the Company’s allowance for credit losses and amount of financing receivables evaluated for impairment:
 
Finance
Leases
 
Notes
Receivable
 Total 
Finance
Leases
 
Notes
Receivable
 Total
Allowance for credit losses            
Balance at January 1, 2011 $378
 $470
 $848
Balance at January 1, 2012 $210
 $2,047
 $2,257
Provision for credit losses 263
 
 263
Recoveries 52
 
 52
Balance at December 31, 2012 $525
 $2,047
 $2,572
Provision for credit losses 107
 2,078
 2,185
 8
 4,134
 4,142
Recoveries 138
 5,455
 5,593
 3
 
 3
Write-offs (413) (5,956) (6,369) (97) (2,047) (2,144)
Balance at December 31, 2011 $210
 $2,047
 $2,257
Provision for credit losses 263
 
 263
Recoveries 52
 
 52
Write-offs 
 
 
Balance at December 31, 2012 $525
 $2,047
 $2,572
Balance at December 31, 2013 $439
 $4,134
 $4,573

The Company's allowance of $2,5724,573 and $2,2572,572 for the years ended December 31, 20122013 and 2011,2012, respectively, all resulted from individual impairment evaluation. As of December 31, 2013, finance leases and notes receivables individually evaluated for impairment were $105,930 and $17,340, respectively. As of December 31, 2012, finance leases and notes receivables individually evaluated for impairment were $78,181 and $12,855, respectively. As of December 31, 2011, finance leases and notes receivables individually evaluated for impairment were $98,506 and $13,869, respectively.

The Company records interest income and any fees or costs related to financing receivables using the effective interest method over the term of the lease or loan. The Company reviews the aging of its financing receivables to determine past due and delinquent accounts. Credit quality is reviewed at inception and is re-evaluated as needed based on customer specific circumstances. Receivable balances 60 days to 89 days past due are reviewed and may be placed on nonaccrual status based on customer-specific circumstances. Receivable balances are placed on nonaccrual status upon reaching greatgreater than 89 days past due. Upon receipt of payment on nonaccrual financing receivables, interest income is recognized and accrual of interest is resumed once the account has been made current or the specific circumstances have been resolved.

As of December 31, 20122013 and 20112012, the recorded investment in past-due finance lease receivables on nonaccrual status was $2,0601,670 and $1,7402,060, respectively. Therespectively, and there were no recorded investmentinvestments in finance lease receivables past due 90 days or more and still accruing interest was $0 and $114 as of December 31, 2012 and 2011, respectively.interest. The recorded investment in impaired notes receivable was $4,134 and $2,047 as of $2,047December 31, 2013 and 2012, respectively, and was fully reserved as of December 31, 2012 and 2011, respectively.2013.



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DIEBOLD INCORPORATED AND SUBSIDIARIES
FORM 10-K as of December 31, 2013
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (continued)
(dollars in thousands, except per share amounts)



The following table summarizes the Company’s aging of past-due notes receivable balances:
 December 31, December 31,
 2012 2011 2013 2012
30-59 days past due $
 $
 $85
 $
60-89 days past due 
 
 
 
> 89 days past due 1,840
 1,495
 
 1,840
Total past due $1,840
 $1,495
 $85
 $1,840

NOTE 8: INVENTORIES

The following table summarizes the major classes of inventories as of December 31:
 2012 2011
Finished goods$183,286
 $188,571
Service parts151,189
 152,597
Raw materials and work in process78,521
 99,732
Total inventories$412,996
 $440,900


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DIEBOLD INCORPORATED AND SUBSIDIARIES
FORM 10-K as of December 31, 2012
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (continued)
(dollars in thousands, except per share amounts)
 2013 2012
Finished goods$167,577
 $183,286
Service parts132,508
 151,189
Raw materials and work in process76,377
 78,521
Total inventories$376,462
 $412,996



NOTE 9: PROPERTY, PLANT AND EQUIPMENT

The following is a summary of property, plant and equipment, at cost less accumulated depreciation and amortization as of December 31:
Estimated
Useful Life
 
Estimated
Useful Life
 
(years) 2012 2011(years) 2013 2012
Land and land improvements 0-15 7,652
 7,855
 0-15 $7,008
 $7,652
Buildings and building equipment15 67,533
 66,261
15 63,225
 67,533
Machinery, tools and equipment 5-12 118,663
 119,780
 5-12 93,403
 118,663
Leasehold improvements (1)10 27,026
 24,243
10 26,858
 27,026
Computer equipment 3-5 83,822
 78,543
 3-5 79,719
 83,822
Computer software 5-10 178,590
 170,614
 5-10 154,622
 178,590
Furniture and fixtures 5-8 79,346
 76,962
 5-8 71,492
 79,346
Tooling 3-5 82,539
 80,979
 3-5 85,560
 82,539
Construction in progress 16,739
 17,019
 17,207
 16,739
Total property plant and equipment, at cost 661,910
 642,256
 $599,094
 $661,910
Less accumulated depreciation and amortization 477,565
 449,562
 438,199
 477,565
Total property plant and equipment, net 184,345
 192,694
 $160,895
 $184,345
(1) The estimated useful life for leasehold improvements is the lesser of 10 years or the term of the lease.

During 20122013, 20112012 and 20102011, depreciation expense, computed on a straight-line basis over the estimated useful lives of the related assets, was $51,44750,151, $50,54951,447 and $51,42550,549, respectively.

During 2013 and 2012,, the Company recorded impairment charges within DNA of $6,701$2,017 and $7,835, respectively, related to its property, plant and equipment. Impairment charges in 2012 related primarily to a portion of itsthe Company's global enterprise resource planning (ERP) system. Previously capitalized software and software-related costs were impaired due to changes in the ERP implementation plan related to configuration and design. In addition, the Company recorded an impairment in 2012 of $1,134 related to the Company's decision to cancel the new corporate headquarters project.



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DIEBOLD INCORPORATED AND SUBSIDIARIES
FORM 10-K as of December 31, 2013
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (continued)
(dollars in thousands, except per share amounts)



NOTE 10: GOODWILL AND OTHER ASSETS

The changes in carrying amounts of goodwill within the Company’s DNA and DI segments are summarized as follows:
DNA DI TotalNA AP EMEA LA Brazil Total
Goodwill$112,163
 $377,979
 $490,142
$112,113
 $46,012
 $168,714
 $4,701
 $142,267
 $473,807
Accumulated impairment losses(13,171) (207,573) (220,744)(13,171) 
 (168,714) 
 (38,859) (220,744)
Balance at January 1, 2011$98,992
 $170,406
 $269,398
Currency translation adjustment(50) (16,285) (16,335)
Goodwill112,113
 361,694
 473,807
Accumulated impairment losses(13,171) (207,573) (220,744)
Balance at December 31, 2011$98,942
 $154,121
 $253,063
Balance at January 1, 2012$98,942
 $46,012
 $
 $4,701
 $103,408
 $253,063
Goodwill acquired
 26,003
 26,003

 
 
 
 26,003
 26,003
Currency translation adjustment63
 (6,178) (6,115)63
 (25) 
 321
 (6,474) (6,115)
Goodwill112,176
 381,519
 493,695
112,176
 45,987
 168,714
 5,022
 161,796
 493,695
Accumulated impairment losses(13,171) (207,573) (220,744)(13,171) 
 (168,714) 
 (38,859) (220,744)
Balance at December 31, 2012$99,005
 $173,946
 $272,951
$99,005
 $45,987
 $
 $5,022
 $122,937
 $272,951
Impairment loss
 
 
 
 (70,000) (70,000)
Currency translation adjustment(147) (4,680) 
 (198) (18,098) (23,123)
Goodwill112,029
 41,307
 168,714
 4,824
 143,698
 470,572
Accumulated impairment losses(13,171) 
 (168,714) 
 (108,859) (290,744)
Balance at December 31, 2013$98,858
 $41,307
 $
 $4,824
 $34,839
 $179,828

Goodwill During the third quarter of 2013, the Company performed an other-than-annual assessment for its Brazil reporting unit based on a two-step impairment test as a result of a reduced earnings outlook for the Brazil business unit. This was due to a deteriorating macro-economic outlook, structural changes to an auction-based purchasing environment and new competitors entering the market. The Company concluded that the goodwill within the Brazil reporting unit was partially impaired and recorded a $70,000 pre-tax, non-cash goodwill impairment charge. In the fourth quarter of 2013, the Brazil reporting unit was reviewed for impairment based on a qualitative assessment to determine whether it is more likely than not that the fair value of a reporting unit is less than its carrying value. In addition, the remaining reporting units were reviewed based on a two-step test. These tests resulted in no additional impairment in any of the Company's reporting units. The Company concluded the AP reporting unit had excess fair value of approximately $23,000 or eight percent when compared to its carrying amount. The Domestic and Canada and LA reporting units had excess fair value greater than 100 percent when compared to their carrying amounts.

In 2012, goodwill was reviewed for impairment based on a two-step test, which resulted in no impairment in any of the Company's reporting units. As a result of the 2012 Step 1 impairment test, the Company concluded the Brazil reporting unit had excess fair value of approximately $113,348 or 22.0 percent when compared to its carrying amount. The amount of goodwill in the Company's Brazil reporting unit was $120,571 as of December 31, 2012. All other reporting units had excess fair value greater than 25 percent when compared to their carrying amounts.


61

Table of Contents
DIEBOLD INCORPORATED AND SUBSIDIARIES
FORM 10-K as of December 31, 2012
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (continued)
(dollars in thousands, except per share amounts)



In 2011, the Company performed a qualitative assessment to determine whether it is more likely than not that the fair value of a reporting unit is less than its carrying value. In the 2011 qualitative assessment, management concluded that the Company's reporting units were not at risk of failing step one and therefore the two-step impairment test was not performed.

In 2010, goodwill was reviewed for impairment based on a two-step test. In 2010, management concluded that all of the Company’s goodwill within the EMEA reporting unit was not recoverable and recorded a $168,714 non-cash impairment charge during the fourth quarter 2010.

Other Assets Included in other assets are net capitalized computer software development costs of $49,51340,235 and $51,11749,513 as of December 31, 20122013 and 20112012, respectively. Amortization expense on capitalized software of $18,83320,889, $18,74218,833 and $17,31518,742 was included in product cost of sales for 20122013, 20112012 and 20102011, respectively. Other long-term assets also consist of patents, trademarks and other intangible assets. Where applicable, other assets are stated at cost and, if applicable, are amortized ratably over the relevant contract period or the estimated life of the assets. Fees to renew or extend the term of the Company’s intangible assets are expensed when incurred.
During the year ended December 31,
In August 2012,, the Company acquired $15,744 ofGAS Tecnologia (GAS), a Brazilian Internet banking, online payment and mobile banking security company. At June 30, 2013, the Company finalized the purchase accounting with respect to opening balance sheet valuations. Goodwill and amortizable intangible assets (refer to note 20) with an estimated weighted-average amortization period of eight years.resulting from the acquisition were approximately $26,003 and $16,000, respectively.

Impairment of long-lived assets is recognized when events or changes in circumstances indicate that the carrying amount of the asset may not be recoverable. If the expected future undiscounted cash flows are less than the carrying amount of the asset, an impairment loss is recognized at that time to reduce the asset to the lower of its fair value or its net book value.

For the yearsyear ended December 31, 2011 and 20102011, the Company recorded other asset-related impairment charges within DNA continuing operations of $2,962 and $7,135, respectively. The 2011 impairment charge related to a software intangible asset. The 2010 impairment charges related primarily to customer contract intangible assets and an other than temporary impairment of a cost-method investment.

Investment in Affiliate Investment in the Company’s non-consolidated affiliate was accounted for under the equity method and consists of a 50 percent ownership in Shanghai Diebold King Safe Company, Ltd. The balance of this investment as of December 31, 2012 and 2011 was $1,904 and $11,461, respectively, and fluctuated based on impairment, equity earnings and dividends. Equity earnings from the non-consolidated affiliate are included in miscellaneous, net in the consolidated statements of operations and were $702, $1,813 and $2,982 for the years ended December 31, 2012, 2011 and 2010, respectively. The non-consolidated affiliate declared dividends of $2,329, $2,470 and $2,172 for the years ended December 31, 2012, 2011 and 2010, respectively. During the year ended December 31, 2012, the Company determined the investment was partially impaired and recorded an impairment charge of $7,930, which was allocated to DNA and DI continuing operations. The Company determined the fair value of its investment using level three inputs (refer to note 18) such as price trends, material costs, discount rate, customer demand, and the long term growth rate. Additionally, the Company suspended the equity method of accounting for the investment during the quarter ended September 30, 2012.



6268

DIEBOLD INCORPORATED AND SUBSIDIARIES
FORM 10-K as of December 31, 20122013
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (continued)
(dollars in thousands, except per share amounts)



NOTE 11: DEBT

Outstanding debt balances were as follows:
December 31,December 31,
2012 20112013 2012
Notes payable – current:      
Uncommitted lines of credit$33,916
 $21,572
$43,062
 $33,916
Other296
 150
729
 296
$34,212
 $21,722
$43,791
 $34,212
Long-term debt:      
Credit facility$300,000
 $291,000
$239,000
 $300,000
Senior notes300,000
 300,000
225,000
 300,000
Industrial development revenue bonds11,900
 11,900
11,900
 11,900
Other5,634
 3,254
4,342
 5,634
$617,534
 $606,154
$480,242
 $617,534
As of December 31, 20122013, the Company had various short-term uncommitted lines of credit with borrowing limits of $111,337106,809. The weighted-average interest rate on outstanding borrowings on the short-term uncommitted lines of credit as of December 31, 20122013 and 20112012 was 2.813.24 percent and 4.232.81 percent, respectively. The declineincrease in the weighted-average interest rate is attributable to the change in geographic mix of borrowings.borrowings in foreign entities. Short-term uncommitted lines mature in less than one year. The amount available under the short-term uncommitted lines at December 31, 20122013 was $77,42163,747.

In June 2011, the Company entered into a five-year credit facility, which replaced its previous credit facility. As of December 31, 20122013, the Company had borrowing limits under theits credit facility totaling $500,000., which expires June 2016. Under the terms of the credit facility agreement, the Company has the ability, subject to various approvals, to increase the borrowing limits by $250,000. Up to $50,000 of the revolving credit facility is available under a swing line subfacility. The weighted-average interest rate on outstanding credit facility borrowings as of December 31, 20122013 and 20112012 was 1.331.36 percent and 1.491.33 percent, respectively, which is variable based on the London Interbank Offered Rate (LIBOR). The amount available under the credit facility as of December 31, 20122013 was $200,000261,000. The Company incurred $1,876$1,876 of fees related to its credit facility in 2011, which are amortized as a component of interest expense over the term of the facility.

In March 2006, the Company issued senior notes in an aggregate principal amount of $300,000 with a weighted-average fixed interest rate of 5.50 percent. The maturity dates of the senior notes are staggered, with $75,000, $175,000 and $50,000 becoming due in 2013, 2016 and 2018, respectively. Additionally, the Company entered into a pre-issuance cash flowderivative transaction to hedge to offset interest rate risk on $200,000 of the senior notes, which was treated as a cash flow hedge. This reduced the effective interest rate from 5.50 percent to 5.36 percent.

Maturities The Company funded the repayment of debt as of December 31, 2012 are as follows: $109,212 in 2013, $1,351 in 2014, $1,086 in 2015, $476,662 in 2016, $13,428 in 2017 and $50,007 thereafter. As of December 31, 2012, although due within twelve months, $75,000 of the senior notes remain classified asat maturity in March 2013 using borrowings under its revolving credit facility. The maturity dates of the remaining senior notes are staggered, with $175,000 and $50,000 due in 2016 and 2018, respectively.

Maturities of long-term debt becauseas of the Company's intent and ability to fund the repayment using amounts available under its credit facility. December 31, 2013 are as follows:
2015$974
2016415,692
201713,392
Thereafter50,184
 $480,242

Interest expense on the Company’s debt instruments for the years ended December 31, 20122013, 20112012 and 20102011 was $23,45426,896, $26,00223,454 and $27,52026,002, respectively.

In 1997, industrial development revenue bonds were issued on behalf of the Company. The proceeds from the bond issuances were used to construct new manufacturing facilities in the United States. The Company guaranteed the payments of principal and interest on the bonds by obtaining letters of credit. The bonds were issued with a 20-year original term and are scheduled to mature in 2017. Each industrial development revenue bond carries a variable interest rate, which is reset weekly by the remarketing


69

DIEBOLD INCORPORATED AND SUBSIDIARIES
FORM 10-K as of December 31, 2013
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (continued)
(dollars in thousands, except per share amounts)



agents. The weighted-average interest rate on the bonds was 0.490.36 percent and 0.770.49 percent as of December 31, 20122013 and 20112012, respectively. Interest expense on the bonds for the years ended December 31, 20122013, 20112012 and 20102011 was $8896, $88 and $7288, respectively.

The Company’s financing agreements contain various restrictive financial covenants, including net debt to capitalization and net interest coverage ratios. As of December 31, 20122013, the Company was in compliance with the financial and other covenants in its debt agreements.


63

DIEBOLD INCORPORATED AND SUBSIDIARIES
FORM 10-K as of December 31, 2012
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (continued)
(dollars in thousands, except per share amounts)



NOTE 12: BENEFIT PLANS

Qualified Pension Benefits The Company has pension plans covering certain U.S. employees that have been closed to new participants since July 2003. Plans that cover salaried employees provide pension benefits based on the employee’s compensation during the ten years before retirement. The Company’s funding policy for salaried plans is to contribute annually based on actuarial projections and applicable regulations. During the fourth quarter of 2012, $62,754 of pension plan assets were distributed to certain deferred terminated vested participants to settle certain salary plan liabilities which resulted in $21,907 of additional pension expense recognized in selling and administrative expense within the Company's statement of operations. Plans covering hourly employees and union members generally provide benefits of stated amounts for each year of service. The Company’s funding policy for hourly plans is to make at least the minimum annual contributions required by applicable regulations. Employees of the Company’s operations in countries outside of the United States participate to varying degrees in local pension plans, which in the aggregate are not significant.

Supplemental Executive Retirement Benefits The Company has non-qualified pension plans to provide supplemental retirement benefits to certain officers. Benefits are payable at retirement based upon a percentage of the participant’s compensation, as defined.

During the first quarter of 2013, the Company recognized a curtailment loss of $1,159 within selling and administrative expense as a result of the termination of certain executives.

In July 2013, the Company's board of directors approved the freezing of certain pension and supplemental executive retirement plan (SERP) benefits effective as of December 31, 2013 for U.S.-based salaried employees. The Company recognized the plan freeze in the three-month period ended September 30, 2013 as a curtailment, since it eliminates for a significant number of participants the accrual of defined benefits for all of their future services. The impact of the curtailment includes the one-time accelerated recognition of outstanding unamortized pre-tax prior service cost of $809 within selling and administrative expense and a pre-tax reduction in AOCI of $52,462, attributable to the decrease in long-term pension liabilities. This curtailment event triggered a re-measurement for the affected benefit plans as of July 31, 2013 using a discount rate of 5.06 percent. The re-measurement resulted in a further reduction of long-term pension liabilities and AOCI (pre-tax) related to the actuarial gain occurring during the year of approximately $71,000.

In connection with the voluntary early retirement program in the fourth quarter of 2013, the Company recorded distributions of $138,482 of pension plan assets, of which $15,817 are not anticipated to be paid to participants until 2014. Distributions were made via lump-sum payments out of plan assets to participants. These distributions resulted in a non-cash pension charge of $67,593 recognized in selling and administrative expense within the Company's statement of operations. The non-cash pension charge included a $8,704 curtailment loss, a $20,156 settlement loss and $38,733 in special termination benefits. During the fourth quarter of 2012, $62,754 of pension plan assets were distributed to certain deferred terminated vested participants to settle certain salary plan liabilities, which resulted in $21,907 of additional pension expense recognized in selling and administrative expense within the Company's statement of operations.

Other Benefits In addition to providing pension benefits, the Company provides postretirementpost-retirement healthcare and life insurance benefits (referred to as other benefits) for certain retired employees. Eligible employees may be entitled to these benefits based upon years of service with the Company, age at retirement and collective bargaining agreements. Currently, the Company has made no commitments to increase these benefits for existing retirees or for employees who may become eligible for these benefits in the future. Currently there are no plan assets and the Company funds the benefits as the claims are paid. The postretirementpost-retirement benefit obligation was determined by application of the terms of medical and life insurance plans together with relevant actuarial assumptions and healthcare cost trend rates.


6470

DIEBOLD INCORPORATED AND SUBSIDIARIES
FORM 10-K as of December 31, 20122013
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (continued)
(dollars in thousands, except per share amounts)



The following tables set forth the change in benefit obligation, change in plan assets, funded status, consolidated balance sheet presentation and net periodic benefit cost for the Company’s defined benefit pension plans and other benefits at and for the years ended December 31:
Pension Benefits Other BenefitsPension Benefits Other Benefits
2012 2011 2012 20112013 2012 2013 2012
Change in benefit obligation              
Benefit obligation at beginning of year$636,210
 $552,760
 $17,022
 $16,885
$673,711
 $636,210
 $15,727
 $17,022
Service cost11,446
 10,854
 
 
11,616
 11,446
 
 
Interest cost31,831
 31,491
 814
 930
27,597
 31,831
 628
 814
Actuarial loss (gain)96,016
 63,079
 (414) 1,277
Actuarial (gain) loss(72,187) 96,043
 (1,991) (414)
Plan participant contributions
 
 79
 114

 
 65
 79
Medicare retiree drug subsidy reimbursements
 
 166
 177

 
 215
 166
Benefits paid(23,909) (21,932) (1,940) (2,361)(26,185) (23,909) (1,559) (1,940)
Curtailments(45,858) 
 
 
Settlements(77,910) 
 
 
(138,482) (77,910) 
 
Other27
 (42) 
 
Special termination benefits38,733
 
 
 
Benefit obligation at end of year$673,711
 $636,210
 $15,727
 $17,022
$468,945
 $673,711
 $13,085
 $15,727
              
Change in plan assets              
Fair value of plan assets at beginning of year$485,489
 $450,632
 $
 $
$473,097
 $485,489
 $
 $
Actual return on plan assets58,560
 33,471
 
 
34,560
 58,560
 
 
Employer contributions15,711
 23,318
 1,861
 2,247
3,570
 15,711
 1,494
 1,861
Plan participant contributions
 
 79
 114

 
 65
 79
Benefits paid(23,909) (21,932) (1,940) (2,361)(26,185) (23,909) (1,559) (1,940)
Settlements(62,754) 
 
 
(138,482) (62,754) 
 
Fair value of plan assets at end of year$473,097
 $485,489
 $
 $
Fair value of plan assets at end of year (1)$346,560
 $473,097
 $
 $
              
Funded status$(200,614) $(150,721) $(15,727) $(17,022)$(122,385) $(200,614) $(13,085) $(15,727)
              
Amounts recognized in balance sheets              
Noncurrent assets$80
 $
 $
 $
Current liabilities$2,931
 $2,846
 $1,574
 $1,693
4,456
 2,931
 1,482
 1,574
Noncurrent liabilities (1)197,683
 147,875
 14,153
 15,329
Noncurrent liabilities (2)118,010
 197,683
 11,604
 14,153
Accumulated other comprehensive loss:              
Unrecognized net actuarial loss (2)(238,144) (213,712) (4,982) (5,884)
Unrecognized prior service cost (benefit) (2)(1,679) (1,935) 933
 1,450
Unrecognized net actuarial loss (3)(77,987) (238,144) (2,570) (4,982)
Unrecognized prior service cost (benefit) (3)80
 (1,679) 446
 933
Net amount recognized$(39,209) $(64,926) $11,678
 $12,588
$44,479
 $(39,209) $10,962
 $11,678
              
Change in accumulated other comprehensive lossChange in accumulated other comprehensive loss      Change in accumulated other comprehensive loss      
Balance at beginning of year$(215,647) $(155,050) $(4,434) $(3,029)$(239,823) $(215,647) $(4,049) $(4,434)
Prior service cost (credit) recognized during the year258
 259
 (517) (517)
Prior service (credit) cost recognized during the year(313) 258
 (488) (517)
Net actuarial losses recognized during the year16,777
 9,497
 488
 389
14,469
 16,777
 423
 488
Net actuarial (losses) gains occurring during the year(63,118) (70,353) 414
 (1,277)
Net actuarial gains (losses) occurring during the year71,075
 (63,118) 1,991
 414
Prior service cost recognized due to curtailment2,075






Net actuarial losses recognized due to curtailment54,455






Settlements21,907
 
 
 
20,156
 21,907
 
 
Balance at end of year$(239,823) $(215,647) $(4,049) $(4,434)$(77,906) $(239,823) $(2,123) $(4,049)

(1) Reflects anticipated distributions of $15,817 to be paid in 2014 related to the Company's voluntary early retirement program.
(1)(2)Included in the consolidated balance sheets in pensions and other benefits and other postretirementpost-retirement benefits are international plans.
(2)(3)Represents amounts in accumulated other comprehensive loss that have not yet been recognized as components of net periodic benefit cost.



6571

DIEBOLD INCORPORATED AND SUBSIDIARIES
FORM 10-K as of December 31, 20122013
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (continued)
(dollars in thousands, except per share amounts)



Pension Benefits Other BenefitsPension Benefits Other Benefits
2012 2011 2010 2012 2011 20102013 2012 2011 2013 2012 2011
Components of net periodic benefit costComponents of net periodic benefit cost          Components of net periodic benefit cost          
Service cost$11,446
 $10,854
 $9,994
 $
 $
 $
$11,616
 $11,446
 $10,854
 $
 $
 $
Interest cost31,831
 31,491
 30,723
 814
 930
 993
27,597
 31,831
 31,491
 628
 814
 930
Expected return on plan assets(40,821) (40,735) (38,412) 
 
 
(35,746) (40,821) (40,735) 
 
 
Amortization of prior service cost (1)258
 259
 197
 (517) (517) (517)(313) 258
 259
 (488) (517) (517)
Recognized net actuarial loss16,777
 9,497
 5,688
 488
 389
 284
14,469
 16,777
 9,497
 423
 488
 389
Curtailment loss10,672
 
 
 
 
 
Settlement loss21,907
 
 
 
 
 
20,156
 21,907
 
 
 
 
Net periodic pension benefit cost$41,398
 $11,366
 $8,190
 $785
 $802
 $760
Special termination benefits38,733
 
 
 
 
 
Net periodic benefit cost$87,184
 $41,398
 $11,366
 $563
 $785
 $802

(1)The annual amortization of prior service cost is determined as the increase in projected benefit obligation due to the plan change divided by the average remaining service period of participating employees expected to receive benefits under the plan.

The following table represents information for pension plans with an accumulated benefit obligation in excess of plan assets at December 31:
2012 20112013 2012
Projected benefit obligation$673,711
 $636,210
$455,009
 $673,711
Accumulated benefit obligation605,424
 580,200
454,681
 605,424
Fair value of plan assets473,097
 485,489
332,543
 473,097

The following table represents the weighted-average assumptions used to determine benefit obligations at December 31:
Pension Benefits Other BenefitsPension Benefits Other Benefits
2012 2011 2012 20112013 2012 2013 2012
Discount rate4.21% 5.04% 4.21% 5.04%5.09% 4.21% 5.09% 4.21%
Rate of compensation increase3.25% 3.25% N/A
 N/A
N/A
 3.25% N/A
 N/A

The following table represents the weighted-average assumptions used to determine periodic benefit cost at December 31:
Pension Benefits Other BenefitsPension Benefits Other Benefits
2012 2011 2012 20112013 2012 2013 2012
Discount rate5.04% 5.83% 5.04% 5.83%4.21% 5.04% 4.21% 5.04%
Expected long-term return on plan assets8.25% 8.50% N/A
 N/A
8.05% 8.25% N/A
 N/A
Rate of compensation increase3.25% 3.25% N/A
 N/A
3.25% 3.25% N/A
 N/A

The discount rate is determined by analyzing the average return of high-quality (i.e., AA-rated) fixed-income investments and the year-over-year comparison of certain widely used benchmark indices as of the measurement date. The expected long-term rate of return on plan assets is primarily determined using the plan’s current asset allocation and its expected rates of return based on a geometric averaging over 20 years. The Company also considers information provided by its investment consultant, a survey of other companies using a December 31 measurement date and the Company’s historical asset performance in determining the expected long-term rate of return. The rate of compensation increase assumptions reflects the Company’s long-term actual experience and future and near-term outlook.

The following table represents assumed health care cost trend rates at December 31:
 2012 2011
Healthcare cost trend rate assumed for next year8.0% 8.0%
Rate to which the cost trend rate is assumed to decline (the ultimate trend rate)4.2% 4.2%
Year that rate reaches ultimate trend rate2099
 2099



6672

DIEBOLD INCORPORATED AND SUBSIDIARIES
FORM 10-K as of December 31, 20122013
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (continued)
(dollars in thousands, except per share amounts)



The following table represents assumed healthcare cost trend rates at December 31:
 2013 2012
Healthcare cost trend rate assumed for next year7.5% 8.0%
Rate to which the cost trend rate is assumed to decline (the ultimate trend rate)5.0% 4.2%
Year that rate reaches ultimate trend rate2019
 2099

The healthcare trend rates are reviewed based upon the results of actual claims experience. The Company used healthcare cost trends of 8.07.5 percent and 8.0 percent in 20132014 and 20122013, respectively, decreasing to an ultimate trend of 4.25.0 percent in 20992019 for both medical and prescription drug benefits using the Society of Actuaries Long Term Trend Model with assumptions based on the 2008 Medicare Trustees’ projections. Assumed healthcare cost trend rates have a significant effect on the amounts reported for the healthcare plans.

A one-percentage-point change in assumed healthcare cost trend rates would have the following effects:
One-Percentage-Point Increase One-Percentage-Point DecreaseOne-Percentage-Point Increase One-Percentage-Point Decrease
Effect on total of service and interest cost$51
 $(46)$38
 $(35)
Effect on postretirement benefit obligation911
 (825)
Effect on post-retirement benefit obligation678
 (624)

The Company has a pension investment policy designed to achieve an adequate funded status based on expected benefit payouts and to establish an asset allocation that will meet or exceed the return assumption while maintaining a prudent level of risk. The plans' target asset allocation adjusts based on the plan's funded status. As the funded status improves or declines, the debt security target allocation will increase and decrease, respectively. The Company utilizes the services of an outside consultant in performing asset / liability modeling, setting appropriate asset allocation targets along with selecting and monitoring professional investment managers.

The plan assets are invested in equity and fixed income securities, alternative assets and cash. Within the equities asset class, the investment policy provides for investments in a broad range of publicly-traded securities including both domestic and international stocks diversified by value, growth and cap size. Within the fixed income asset class, the investment policy provides for investments in a broad range of publicly-traded debt securities with a substantial portion allocated to a long duration strategy in order to partially offset interest rate risk relative to the plans’ liabilities. The alternative asset class includes investments in diversified strategies with a stable and proven track record and low correlation to the U.S. stock market.

The following table summarizes the Company’s target mix for these asset classes in 20132014, which are readjusted at least quarterly within a defined range, and the Company’s actual pension plan asset allocation as of December 31, 20122013 and 20112012:
 
Target Allocation
Percentage
 Actual Allocation Percentage 
Target Allocation
Percentage
 Actual Allocation Percentage
 2013 2012 2011 2014 2013 2012
Equity securities 45% 44% 35% 45% 41% 44%
Debt securities 40% 39% 51% 40% 33% 39%
Real estate 5% 5% 4% 5% 8% 5%
Other 10% 12% 10% 10% 18% 12%
Total 100% 100% 100% 100% 100% 100%








73

DIEBOLD INCORPORATED AND SUBSIDIARIES
FORM 10-K as of December 31, 2013
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (continued)
(dollars in thousands, except per share amounts)



Assets are categorized into a three level hierarchy based upon the assumptions (inputs) used to determine the fair value the assets (refer to note 18).

Level 1 - Fair value of investments categorized as level 1 are determined based on period end closing prices in active markets. Mutual funds are valued at their net asset value (NAV) on the last day of the period.

Level 2 - Fair value of investments categorized as level 2 are determined based on the latest available ask price or latest trade price if listed. The fair value of unlisted securities is established by fund managers using the latest reported information for comparable securities and financial analysis. If the manager believes the fund is not capable of immediately realizing the fair value otherwise determined, the manager has the discretion to determine an appropriate value. Common collective trusts are valued at NAV on the last day of the period.

Level 3 - Fair value of investments categorized as level 3 represent the plan’s interest in private equity, hedge and property funds. The fair value for these assets is determined based on the NAV as reported by the underlying investment managers.

The following table summarizes the fair value of the Company’s plan assets as of December 31, 2013:
  Fair Value Level 1 Level 2 Level 3
Cash and other $20,884
 $20,884
 $
 $
Mutual funds:        
U.S. mid growth 13,477
 13,477
 
 
Equity securities:        
U.S. mid cap value 12,325
 12,325
 
 
U.S. small cap core 15,368
 15,368
 
 
International developed markets 30,327
 30,327
 
 
Fixed income securities:        
U.S. corporate bonds 37,414
 
 37,414
 
International corporate bonds 850
 
 850
 
U.S. government 3,358
 
 3,358
 
Other fixed income 893
 
 893
 
Emerging markets 14,335
 
 14,335
 
Common collective trusts:        
Real estate (a) 29,162
 
 
 29,162
Other (b) 139,720
 
 139,720
 
Alternative investments:        
Multi-strategy hedge funds (c) 22,637
 
 
 22,637
Private equity funds (d) 21,627
 
 
 21,627
Fair value of plan assets at end of year, prior to reduction for anticipated distributions $362,377
 $92,381
 $196,570
 $73,426
Anticipated distributions to be paid in 2014 $(15,817)      
Fair value of plan assets at end of year $346,560
      



6774

DIEBOLD INCORPORATED AND SUBSIDIARIES
FORM 10-K as of December 31, 20122013
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (continued)
(dollars in thousands, except per share amounts)



The following table summarizes the fair value of the Company’s plan assets as of December 31, 2012:
  Fair Value Level 1 Level 2 Level 3
Cash and other $2,940
 $2,940
 $
 $
Mutual funds:        
U.S. mid growth 18,898
 18,898
 
 
Equity securities:        
U.S. mid cap value 17,106
 17,106
 
 
U.S. small cap core 22,142
 22,142
 
 
International developed markets 47,900
 47,900
 
 
Fixed income securities:        
U.S. corporate bonds 64,835
 
 64,835
 
International corporate bonds 1,873
 
 1,873
 
U.S. government 2,010
 
 2,010
 
Other fixed income 624
 
 624
 
Emerging markets 23,292
 
 23,292
 
Common collective trusts:        
Real estate (a) 25,162
 
 
 25,162
Other (b) 194,594
 
 194,594
 
Alternative investments:        
Multi-strategy hedge funds (c) 28,377
 
 
 28,377
Private equity funds (d) 23,344
 
 
 23,344
  $473,097
 $108,986
 $287,228
 $76,883

The following table summarizes the fair value of the Company’s plan assets as of December 31, 2011:
 Fair Value Level 1 Level 2 Level 3 Fair Value Level 1 Level 2 Level 3
Cash and other $50,389
 $50,389
 $
 $
 $2,940
 $2,940
 $
 $
Mutual funds:                
U.S. mid growth 15,771
 15,771
 
 
 18,898
 18,898
 
 
Equity securities:                
U.S. mid cap value 14,672
 14,672
 
 
 17,106
 17,106
 
 
U.S. small cap core 17,253
 17,253
 
 
 22,142
 22,142
 
 
International developed markets 37,345
 37,345
 
 
 47,900
 47,900
 
 
Fixed income securities:                
U.S. corporate bonds 68,356
 
 68,356
 
 64,835
 
 64,835
 
International corporate bonds 2,316
 
 2,316
 
 1,873
 
 1,873
 
U.S. government 3,436
 
 3,436
 
 2,010
 
 2,010
 
Other fixed income 598
 
 598
 
 624
 
 624
 
Emerging markets 17,334
 
 17,334
 
 23,292
 
 23,292
 
Common collective trusts:                
Real estate (a) 16,443
 
 
 16,443
 25,162
 
 
 25,162
Other (b) 191,421
 
 191,421
 
 194,594
 
 194,594
 
Alternative investments:                
Multi-strategy hedge funds (c) 26,605
 
 
 26,605
 28,377
 
 
 28,377
Private equity funds (d) 23,550
 
 
 23,550
 23,344
 
 
 23,344
Total $485,489
 $135,430
 $283,461
 $66,598
Fair value of plan assets at end of year $473,097
 $108,986
 $287,228
 $76,883

(a)
Real estate common collective trust The objective of the real estate common collective trust (CCT) is to achieve long-term returns through investments in a broadly diversified portfolio of improved properties with stabilized occupancies. As of December 31, 2013, investments in this CCT include approximately 45 percent office, 23 percent residential, 18 percent retail and 14 percent industrial, cash and other. As of December 31, 2012, investments in this CCT include approximately 43 percent office, 21 percent residential, 19 percent industrial, cash and other and 17 percent retail. As of December 31, 2011 investments in this CCT include approximately 46 percent office, 23 percent residential, 19 percent retail and 1219 percent industrial, cash and other. Investments in the real estate CCT can be redeemed once per quarter subject to available cash, with a 45-day notice.

(b)
Other common collective trusts At December 31, 2013, approximately 54 percent of the other CCTs are invested in fixed income securities including approximately 29 percent in mortgage-backed securities, 42 percent in corporate bonds and 29 percent in U.S. Treasury and other. Approximately 46 percent of the other CCTs at December 31, 2013 are invested in Russell 1000 Fund large cap index funds. At December 31, 2012, approximately 60 percent of the other CCTs are invested in fixed incomefixed-income securitiesincluding approximately 27 percent in mortgage-backed securities, 42 percent in corporate bonds and 31 percent in U.S. Treasury and other. Approximately 40 percent of the other CCTs at December 31, 2012 are invested in Russell 1000 Fund large cap index funds. At December 31,


68

DIEBOLD INCORPORATED AND SUBSIDIARIES
FORM 10-K as of December 31, 2012
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (continued)
(dollars in thousands, except per share amounts)



2011, approximately 64 percent of the other CCTs are invested in fixed-income securities including approximately 35 percent in mortgage-backed securities, 45 percent in corporate bonds and 20 percent in U.S. Treasury and other. Approximately 36 percent of the other CCTs at December 31, 2011 are invested in Russell 1000 Fund large cap index funds. Investments in fixed-income securities can be redeemed daily.

(c)
Multi-strategy hedge funds The objective of the multi-strategy hedge funds is to diversify risks and reduce volatility. At December 31, 20122013 and 20112012, investments in this class include approximately 35 percent long/short equity in both periods,years, 45 percent and 40 percent and 35 percent, respectively, arbitrage and event investments, respectively, and 20 percent and 25 percent and 30 percent, respectively, in directional trading, fixed income and other.other, respectively. Investments in the multi-strategy hedge fund can be redeemed semi-annually with a 95-day notice.

(d)
Private equity funds The objective of the private equity funds is to achieve long-term returns through investments in a diversified portfolio of private equity limited partnerships that offer a variety of investment strategies, targeting low volatility and low correlation to traditional asset classes. As of December 31, 20122013 and 20112012, investments in these private equity funds include approximately 50 percent, in both years, in buyout private equity funds that usually invest in mature companies with established business plans, 25 percent and 30 percent, respectively,in both years, in special situations private equity and debt funds that focus on niche investment strategies and 25 percent and 20 percent, respectively,in both years, in venture private equity funds that invest in early development or expansion of business. Investments in the private equity fund can be redeemed only with written consent from the general partner, which may or may not be granted. At December 31, 20122013 and 20112012, the Company had unfunded commitments of underlying funds of $5,529 and $5,618.in both years.



75

DIEBOLD INCORPORATED AND SUBSIDIARIES
FORM 10-K as of December 31, 2013
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (continued)
(dollars in thousands, except per share amounts)



The following table summarizes the changes in fair value of level 3 assets for the years ended December 31:
 2012 2011 2013 2012
Balance, January 1 $66,598
 $56,775
 $76,883
 $66,598
Acquisitions 6,088
 5,394
 
 6,088
Dispositions (2,479) (1,536) (12,850) (2,479)
Realized gain, net 3,432
 537
Unrealized gain, net 3,244
 5,428
Realized and unrealized gain, net 9,393
 6,676
Balance, December 31 $76,883
 $66,598
 $73,426
 $76,883

The following table represents the amortization amounts expected to be recognized during 20132014:
Pension Benefits Other BenefitsPension Benefits Other Benefits
Amount of net prior service cost (credit)$258
 $(488)
Amount of net prior service credit$(156) $(226)
Amount of net loss21,377
 422
$3,131
 $202

The Company contributed $15,7113,570 to its pension plans, including contributions to the nonqualified plan, and $1,8611,494 to its other postretirementpost-retirement benefit plan during the year ended December 31, 20122013. Also, theThe Company expects to contribute $3,3434,567 to its pension plans, including the nonqualified plan, and $1,7981,695 to its other postretirementpost-retirement benefit plan during the year ending December 31, 20132014. The following benefit payments, which reflect expected future service, are expected to be paid:
 Pension Benefits 
Other Benefits
before Medicare
Part D Subsidy
 
Other Benefits
after Medicare
Part D Subsidy
Pension Benefits Other Benefits 
Other Benefits
after Medicare
Part D Subsidy
2013 $24,741
 $1,798
 $1,607
2014 27,556
 1,771
 1,585
$28,253
 $1,695
 $1,519
2015 28,051
 1,716
 1,532
27,439
 1,632
 1,461
2016 29,662
 1,660
 1,484
27,613
 1,574
 1,410
2017 31,147
 1,600
 1,432
27,838
 1,512
 1,356
2018-2022 183,750
 6,773
 6,076
201828,238
 1,433
 1,286
2019-2023146,370
 5,905
 5,311



69

DIEBOLD INCORPORATED AND SUBSIDIARIES
FORM 10-K as of December 31, 2012
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (continued)
(dollars in thousands, except per share amounts)



Retirement Savings Plan The Company offers employee 401(k) savings plans (Savings Plans) to encourage eligible employees to save on a regular basis by payroll deductions. Effective July 1, 2003, a new enhanced benefit to the Savings Plans became effective. This enhanced benefit iswas effective in lieu of participation in the pension plan for salaried employees. The following table represents the Company's basic match percentage on participant qualified contributions up to a percentage of their compensation:
 
Employees hired prior
to July 1, 2003
 
Employees hired on
or after July 1, 2003
Effective April 1, 2009 - December 31, 2010None30% of first 6%
Effective January 1, 2011 - December 31, 201125% of first 6% 55% of first 6%
Effective January 1, 2012 - December 31, 2012201330% of first 6% 60% of first 6%

The Company match is determined by the Board of Directors and evaluated at least annually. Total Company match was $8,3577,667, $6,4838,357 and $1,8956,483 for the years ended December 31, 20122013, 20112012 and 20102011, respectively. Effective December 31, 2013, the salaried pension plan benefits were frozen and therefore all participants in the Savings Plan will receive equal Company basic match percentages beginning in January 2014.

Deferred Compensation Plans The Company has deferred compensation plans that enable certain employees to defer receipt of a portion of their cash bonus, 401(k) or share-based compensation and non-employee directors to defer receipt of director fees at the participants’ discretion. For deferred cash-based compensation and 401(k), the Company established a rabbi trusttrusts which isare recorded at fair value of the underlying securities within securities and other investments. The related deferred compensation liability isliabilities are recorded at fair value within other long-term liabilities. Realized and unrealized gains and losses on marketable securities in the rabbi trusttrusts are recognized in investment income with corresponding changes in the Company’s deferred compensation obligation recorded as compensation cost within selling and administrative expense.


76

DIEBOLD INCORPORATED AND SUBSIDIARIES
FORM 10-K as of December 31, 2013
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (continued)
(dollars in thousands, except per share amounts)



NOTE 13: LEASES

The Company’s future minimum lease payments due under non-cancellable operating leases for real estate, vehicles and other equipment at December 31, 20122013 are as follows:
 Total Real Estate Vehicles and Equipment (a) Total Real Estate Vehicles and Equipment (a)
2013 $41,932
 $31,358
 $10,574
2014 31,432
 26,686
 4,746
 $36,216
 $25,160
 $11,056
2015 25,763
 22,655
 3,108
 24,713
 19,385
 5,328
2016 20,506
 19,150
 1,356
 18,837
 15,185
 3,652
2017 15,153
 14,674
 479
 10,318
 8,416
 1,902
2018 6,358
 5,682
 676
Thereafter 89,419
 88,553
 866
 16,144
 16,022
 122
 $224,205
 $203,076
 $21,129
 $112,586
 $89,850
 $22,736

(a) The Company leases vehicles with contractual terms of 36 to 60 months that are cancellable after 12 months without penalty. Future minimum lease payments reflect only the minimum payments during the initial 12-month non-cancellable term.

Under lease agreements that contain escalating rent provisions, lease expense is recorded on a straight-line basis over the lease term. Rental expense under all lease agreements amounted to approximately $74,84975,348, $73,80174,849 and $69,44873,801 for the years ended December 31, 20122013, 20112012 and 20102011, respectively.

NOTE 14: GUARANTEES AND PRODUCT WARRANTIES

In 1997, industrial development revenue bonds were issued on behalf of the Company. The Company guaranteed repayment of the bonds (refer to note 11) by obtaining letters of credit. The carrying value of the bonds was $11,900 as of December 31, 20122013 and 20112012.

The Company provides its global operations guarantees and standby letters of credit through various financial institutions to suppliers, regulatory agencies and insurance providers. If the Company is not able to make payment, the suppliers, regulatory agencies and insurance providers may draw on the pertinent bank. At December 31, 2013, the maximum future payment obligations relative to these various guarantees totaled $87,104, of which $26,035 represented standby letters of credit to insurance providers, and no associated liability was recorded. At December 31, 2012, the maximum future payment obligations relative to these various guarantees totaled $80,662, of which $23,435 represented standby letters of credit to insurance providers,


70

DIEBOLD INCORPORATED AND SUBSIDIARIES
FORM 10-K as of December 31, 2012
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (continued)
(dollars in thousands, except per share amounts)



and no associated liability was recorded. At December 31, 2011, the maximum future payment obligations relative to these various guarantees totaled $71,321 of which $22,623 represented standby letters of credit to insurance providers, and no associated liability was recorded.

The Company provides its customers a standard manufacturer’s warranty and records, at the time of the sale, a corresponding estimated liability for potential warranty costs. Estimated future obligations due to warranty claims are based upon historical factors such as labor rates, average repair time, travel time, number of service calls per machine and cost of replacement parts.

Changes in the Company’s warranty liability balance are illustrated in the following table:
2012 20112013 2012
Balance at January 1$63,355
 $78,313
$81,751
 $63,355
Current period accruals (1)74,015
 49,825
58,736
 74,015
Current period settlements(55,619) (64,783)(57,288) (55,619)
Balance at December 31$81,751
 $63,355
$83,199
 $81,751
(1) Includes the impact of foreign exchange rate fluctuations.









77

DIEBOLD INCORPORATED AND SUBSIDIARIES
FORM 10-K as of December 31, 2013
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (continued)
(dollars in thousands, except per share amounts)



NOTE 15: COMMITMENTS AND CONTINGENCIES

Contractual Obligation
At December 31, 20122013, the Company had purchase commitments due within one year totaling $9,77217,355 for materials through contract manufacturing agreements at negotiated prices. The amounts purchased under these obligations totaled $4,0098,586 in 20122013.

Indirect Tax Contingencies
The Company accrues non income-tax liabilities for indirect tax matters when management believes that a loss is probable and the amounts can be reasonably estimated, while contingent gains are recognized only when realized. In the event any losses are sustained in excess of accruals, they are charged against income. In evaluating indirect tax matters, management takes into consideration factors such as historical experience with matters of similar nature, specific facts and circumstances, and the likelihood of prevailing. Management evaluates and updates accruals as matters progress over time. It is reasonably possible that some of the matters for which accruals have not been established could be decided unfavorably to the Company and could require recognizing future expenditures. Also, statutes of limitations could expire without the Company paying the taxes for matters for which accruals have been established which could result in the recognition of future gains upon reversal of these accruals at that time.

At December 31, 20122013, the Company was a party to several lawsuitsindirect tax claims from various taxing authorities globally that were incurred in the normal course of business, none of which individually or in the aggregate is considered material by management in relation to the Company’s financial position or results of operations. In management’s opinion, the Company’s consolidated financial statements would not be materially affected by the outcome of those legalthese indirect tax claims and/or proceedings commitments, or asserted claims.

In addition to thethese routine legal proceedings noted aboveindirect tax matters, the Company was a party to the lawsuitsproceeding described below at December 31, 2012:below:

Brazilian Federal Indirect Tax Assessment
In August 2012, one of the Company's Brazilian subsidiaries was notified of a tax assessment of approximately $133,000, including penalties and interest, regarding certain Brazilian federal indirect taxes (Industrialized Products Tax, Import Tax, Programa de Integração Social and Contribution to Social Security Financing) for 2008 and 2009. The assessment alleges improper importation of certain components into the country's free trade zone that would nullify certain indirect tax incentives. On September 10, 2012, the Company filed its administrative defenses with the tax authorities. This proceeding is currently pending an administrative level decision, which could negatively impact Brazilian federal indirect taxes in other years that remain open under statute. It is reasonably possible that the Company could be required to pay taxes, penalties and interest related to this matter, which could be material to the Company's consolidated financial statements. Management believesAdditionally, in May 2013, the U.S. Securities and Exchange Commission (SEC) requested that the possible rangeCompany retain certain documents and produce certain records relating to the assessment, and the Company is complying with that request.

In response to an order by the administrative court, the tax inspector provided further analysis with respect to the tax inspector’s initial assessment in December 2013 that, if accepted by the administrative court, could indicate a potential exposure that is significantly lower than the initial tax assessment received in August 2012.  However, this further analysis is not binding upon the administrative court and is subject to administrative court approval.  Additionally, any decision by the administrative court is subject to automatic appeal.  Accordingly, the Company cannot provide any assurance that its exposure pursuant to the initial assessment will be lowered significantly or at all.  The Company has filed additional administrative defenses in response to the tax inspector’s further analysis

At December 31, 2013 and December 31, 2012, the Company had an accrual of loss associated with the Brazilian federalapproximately $26,000 for certain indirect tax assessmentpositions in both periods. A loss contingency is reasonably possible if it has a more than remote but less than probable chance of occurring. Although management believes the Company has valid defenses with respect to its indirect tax positions, it is reasonably possible that a loss could occur in excess of the estimated accrual, for which the Company estimated the aggregate risk at $0December 31, 2013 to be up to approximately $236,000395,000. for its material indirect tax matters, which amounts includes the tax assessment discussed above. The aggregate risk related to indirect taxes will decrease on an annual basis as the applicable statutes of limitations expire.

Legal Contingencies
At December 31, 2013, the Company was a party to several lawsuits that were incurred in the normal course of business, none of which individually or in the aggregate is considered material by management in relation to the Company’s financial position or results of operations. In addition, the Company has indemnification obligations with certain former employees and costs associated


78

DIEBOLD INCORPORATED AND SUBSIDIARIES
FORM 10-K as of December 31, 2013
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (continued)
(dollars in thousands, except per share amounts)



with these indemnifications are expensed as incurred. In management’s opinion, the Company's consolidated financial statements would not be materially affected by the outcome of these legal proceedings, commitments or asserted claims. In addition to these routine legal proceedings, the Company was a party to the legal proceedings described below as of December 31, 2013:

Securities Action
On June 30, 2010, a shareholder filed a putative class action complaint in the United States District Court for the Northern District of Ohio alleging violations of the federal securities laws against the Company, certain current and former officers, and the Company's independent auditors (Louisiana Municipal Police Employees Retirement System v. KPMG et al., No. 10-CV-1461). The complaint seekssought unspecified compensatory damages on behalf of a class of persons who purchased the Company's stock between June 30, 2005 and January 15, 2008 and fees and expenses related to the lawsuit. The complaint generally relates to the matters set forth in the court documents filed by the SEC in June 2010 finalizing the settlement of civil charges stemming from the investigation of the Company conducted by the Division of Enforcement of the SEC. It is reasonably possible thatIn the resolution ofsecond quarter 2013, the Company recorded a $30,000 pre-tax charge within selling and administrative expense related to an agreement in principle to settle this putative federal securities class action could be materialmatter and an offsetting $12,755 pre-tax credit within selling and administrative expense related to the Company's consolidated financial statements;insurance recovery. On November 14, 2013, the court entered an order preliminarily approving the parties’ stipulated settlement agreement; however, management believes that any possible loss or rangethe settlement was subject to notice to the putative class and final approval by the court. In the fourth quarter of loss cannot be estimated.2013, the Company and insurance companies paid their respective settlement amounts into an escrow fund in accordance with the terms of the settlement agreement.



71

DIEBOLD INCORPORATED AND SUBSIDIARIES
FORM 10-K as of December 31, 2012
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (continued)
(dollars in thousands, except per share amounts)



Global Foreign Corrupt Practices Act (FCPA) Review
During the second quarter of 2010, while conducting due diligence in connection with a potential acquisition in Russia, the Company identified certain transactions and payments by its subsidiary in Russia (primarily during 2005 to 2008) that potentially implicateimplicated the FCPA, particularly theits books and records provisions of the FCPA. As a result, theprovisions. The Company conducted a global internal review and collected information related to its global FCPA compliance. In the fourth quarter of 2010, the Company identified certain transactions within its Asia PacificAP operation that occurred over the past several years that may also potentially implicateimplicated the FCPA. The Company continues to monitor its ongoing global compliance with the FCPA.

The Company has voluntarily self-reported its findings to the SEC and the U.S. Department of Justice (DOJ) and is cooperatingcooperated with these agencies in their review. The Company was previously informed that the SEC's inquiry had been converted to a formal, non-public investigation. The Company also received a subpoena for documents fromreached an agreement with the DOJ and the SEC to the terms of a settlement of their inquiries, which terms were filed in federal court on October 22, 2013. These terms include combined payments to the U.S. government of $48,000 in disgorgement, penalties, and pre-judgment interest and the appointment of an independent compliance monitor for a voluntary request for documents fromminimum period of 18 months. The Company recorded a $28,000 pre-tax charge in the DOJ in connection with the investigation. During the fourthsecond quarter of 2012, the Company recorded $16,7502013 within miscellaneous, net ofselling and administrative expense for additional estimated pre-tax losses related to the potential outcome of this matter, resulting in a total accrual of $20,000 asmatter. As of December 31, 2012. Because2012, the SEC and DOJ investigations are ongoing, there can be no assurance that their review will not find evidence of additional transactions that potentially implicate the FCPA.accrual for estimated losses was $20,000. The Company is continuing its discussions withremitted the government toward a resolution to this matter. At this time, the Company cannot predict the results of the government investigations, and it is reasonably possible that the resolution of these matters with the SEC and the DOJ could result in changes in management's estimates of losses, which could be materialcombined payments to the Company’s consolidated financial statements.U.S. government in November 2013.

NOTE 16: DERIVATIVE INSTRUMENTS AND HEDGING ACTIVITIES

The Company uses derivatives to mitigate the economic consequences associated with the fluctuations in currencies and interest rates. The Company records all derivative instruments on the balance sheet at fair value and the changes in the fair value are recognized in earnings unless specific hedge accounting criteria are met. Special accounting for qualifying hedges allows derivative gains and losses to be reflected in the statement of operations or OCIAOCI together with the hedged exposure, and requires that the Company formally document, designate and assess the effectiveness of transactions that receive hedge accounting treatment.

Gains or losses associated with ineffectiveness are reported currently in earnings. The Company does not enter into any speculative positions with regard to derivative instruments.

The Company periodically evaluates its monetary asset and liability positions denominated in foreign currencies. The impact of the Company's and the counterparties’ credit risk on the fair value of the contracts is considered as well as the ability of each party to execute its obligations under the contract. The Company generally uses investment grade financial counterparties in these transactions and believes that the resulting credit risk under these hedging strategies is not significant.



FOREIGN EXCHANGE
Net Investment Hedges The Company has international subsidiaries with net balance sheet positions that generate cumulative translation adjustments within OCI.AOCI. The Company uses derivatives to manage potential changes in value of its net investments in Brazil. The Company uses the forward-to-forward method for its quarterly retrospective and prospective assessments of hedge effectiveness. No ineffectiveness results if the notional amount of the derivative matches the portion of the net investment designated as being hedged because the Company uses derivative instruments with underlying exchange rates consistent with its functional currency and the functional currency of the hedged net investment. Changes in value that are deemed effective are accumulated in OCIAOCI until complete liquidation of the subsidiary, when they would be reclassified to income together with the gain or loss on the entire investment. The fair value of the Company’s net investment hedge contracts was $0313 and $1,7680 as of December 31, 20122013 and 20112012, respectively. The gain recognized in OCIAOCI on net investment hedge contracts was $3,0214,563 and $1,7683,021 for the years ended December 31, 20122013 and 20112012, respectively.

Non-Designated Hedges A substantial portion of the Company’s operations and revenues are international. As a result, changes in foreign exchange rates can create substantial foreign exchange gains and losses from the revaluation of non-functional currency monetary assets and liabilities. The Company’s policy allows the use of foreign exchange forward contracts with maturities of up to 24 months to mitigate the impact of currency fluctuations on those foreign currency asset and liability balances. The Company elected not to apply hedge accounting to its foreign exchange forward contracts. Thus, spot-based gains/losses offset revaluation gains/losses within foreign exchange loss, net and forward-based gains/losses represent interest expense. The fair value of the


72

DIEBOLD INCORPORATED AND SUBSIDIARIES
FORM 10-K as of December 31, 2012
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (continued)
(dollars in thousands, except per share amounts)



Company’s non-designated foreign exchange forward contracts was $47705 and $(1,558)47 as of December 31, 20122013 and 20112012, respectively.

The following table summarizes the gain (loss)loss recognized on non-designated foreign exchange derivative instruments for the years ended December 31:
 2012 2011 2013 2012
Interest expense $(4,934) $(7,441) $(6,406) $(4,934)
Foreign exchange gain (loss), net (2,852) 8,016
 10,900
 (2,852)
 $(7,786) $575
Total $4,494
 $(7,786)

INTEREST RATE
Cash Flow Hedges The Company has variable rate debt and is subject to fluctuations in interest related cash flows due to changes in market interest rates. The Company’s policy allows derivative instruments designated as cash flow hedges that fix a portion of future variable-rate interest expense. As of December 31, 20122013, the Company has two pay-fixed receive-variable interest rate swaps, with a notional amount totaling $50,000, to hedge against changes in the LIBOR benchmark interest rate on a portion of the Company’s LIBOR-based borrowings. Changes in value that are deemed effective are accumulated in OCIAOCI and reclassified to interest expense when the hedged interest is accrued. To the extent that it becomes probable that the Company’s variable rate borrowings will not occur, the gains or losses on the related cash flow hedges will be reclassified from OCIAOCI to interest expense. The fair value of the Company’s interest rate contracts was $(3,558)(2,351) and $(3,796)(3,558) as of December 31, 20122013 and 20112012, respectively.

In December 2005 and January 2006, the Company executed cash flow hedges by entering into receive-variable and pay-fixed interest rate swaps, with a total notional amount of $200,000, related to the senior notes issuance in March 2006. Amounts previously recorded in OCIAOCI related to the pre-issuance cash flow hedges will continue to be reclassified to income on a straight-line basis through February 2016.

The gain or loss recognized on designated cash flow hedge derivative instruments for the years ended December 31, 20122013 and 20112012 were not material.$1,181 and $240, respectively. Gains and losses related to interest rate contracts are reclassified from accumulated OCIAOCI are recorded in interest expensesexpense on the statement of income.operations. The Company anticipates reclassifying $933946 from other comprehensive income to interest expense within the next 12 months.









79

DIEBOLD INCORPORATED AND SUBSIDIARIES
FORM 10-K as of December 31, 2013
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (continued)
(dollars in thousands, except per share amounts)



NOTE 17: RESTRUCTURING AND OTHER CHARGES

The following table summarizes the impact of Company’s restructuring charges (accrual adjustments) on the consolidated statements of operations for the years ended December 31:
 2012 2011 2010 2013 2012 2011
Cost of sales - services $6,226
 $10,678
 $540
 $27,107
 $6,226
 $10,678
Cost of sales - products (1,849) 3,905
 1,163
 1,256
 (1,849) 3,905
Selling and administrative expense 9,037
 11,607
 3,809
 22,561
 9,037
 11,607
Research, development and engineering expense 1,827
 (8) (143) 6,091
 1,827
 (8)
Gain on sale of real estate 
 
 (1,186)
 $15,241
 $26,182
 $4,183
Total $57,015
 $15,241
 $26,182



73

DIEBOLD INCORPORATED AND SUBSIDIARIES
FORM 10-K as of December 31, 2012
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (continued)
(dollars in thousands, except per share amounts)



The following table summarizes the Company’s restructuring charges (accrual adjustments) within continuing operations by
reporting segment for the years ended December 31:
 2012 2011 2010 2013 2012 2011
DNA      
Severance $10,773
 $4,000
 $3,226
      
NA $46,582
 $10,773
 $4,000
AP 1,986
 326
 499
EMEA 1,231
 (276) 18,785
LA 268
 184
 
Brazil 3,820
 3,878
 
Total Severance 53,887
 14,885
 23,284

      
Other 
 239
 368
      
Gain on sale of real estate 
 
 (1,186)
DI      
Severance 4,112
 19,284
 1,315
Other (1) 356
 2,659
 460
NA 1,988
 
 239
AP 573
 (20) 173
EMEA 567
 376
 2,486
Total Other 3,128
 356
 2,898
Total $15,241
 $26,182
 $4,183
 $57,015
 $15,241
 $26,182

(1)Other costs in the DI segment for the year ended December 31, 2011 include legal fees, accelerated depreciation and lease termination fees.
During the first quarter of 2013, the Company announced a multi-year realignment plan. Certain aspects of this plan were previously disclosed under the Company's global realignment plan and global shared services plan. This multi-year realignment focuses on globalizing the Company's service organization and creating a unified center-led global organization for research and development, as well as transform the Company's general and administrative cost structure. Restructuring charges of $15,63357,015 and $15,241 for the yearyears ended December 31, 20122013 and 2012, respectively, related to the Company’s globalmulti-year realignment plan, includingplan. Restructuring charges of $31,282 in 2013 related to severance as part of the the voluntary early retirement program elected by approximately 800 participants. Also included were charges related to realignment of resources and certain international facilities to better support opportunities in target markets and leverage software-led services technology to support customers in efforts to optimize overall operational performance. As of December 31, 20122013, the Company anticipates additional restructuring costs of $4,00013,000. to $16,000 to be incurred through the end of 2014, primarily within NA and EMEA. As management concludes onfinalizes certain aspects of the global shared servicesrealignment plan, the anticipated future costs related to this plan are subject to change.
Restructuring charges As of $3,097December 31, 2013, cumulative total restructuring costs for the year endedmulti-year realignment plan were December 31, 2012 related to the Company’s global shared services plan, which entails expanding the Company's current information technology (IT) center in India to create a global shared services center that provides centralized IT and financial services for the Company. Expanding the shared services center requires transferring IT and financial services-related jobs residing in other geographies. As of December 31, 2012$60,152, the Company anticipates additional restructuring costs of$2,559, $4,884, $452 and $6,0007,698. As management concludes on certain aspects of the global shared services plan, the anticipated future costs related to this plan are subject to change. in NA, AP, EMEA, LA and Brazil, respectively.

Restructuring (accrual adjustments) charges net of$(2,986) and $19,450 for the year ended December 31, 2012 and 2011, respectively, related to the Company’s plan for the EMEA reorganization, which realignsrealigned resources and further leveragesleveraged the existing shared services center. As ofTotal cumulative restructuring costs for the EMEA reorganization were $19,450. Other net restructuring charges were December 31, 2012, the Company does not expect any material remaining costs related to this plan.

Restructuring charges of $0, $1,057 and $4,0596,732 for the yearsyear ended December 31, 2012, 2011, and 2010, respectively, related to reductions in the Company’s global workforce, including realignment of the organization and resources to better support opportunities in emerging growth markets and consolidation of certain international facilities in efforts to optimize overall operational performance. Company does not expect any material remaining costs related to this workforce reduction.

Other net restructuring (accrual adjustments) charges, net were $(503), $5,675 and $124 for the years ended December 31, 2012, 2011 and 2010, respectively. Other restructuring charges for 2011 which related primarily to realignment in North American operations.

The following table summarizesoperations and reductions in the Company’s cumulative total restructuring costs for the significant plans:
  Global Realignment Global Shared Services 
EMEA
Reorganization
 
Costs incurred to date:       
DNA $8,774
 $2,808
 $
 
DI 6,859
 289
 16,464
 
Total costs incurred to date $15,633
 $3,097
 $16,464
 
global workforce.



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FORM 10-K as of December 31, 20122013
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (continued)
(dollars in thousands, except per share amounts)



The following table summarizes the Company’s restructuring accrual balances and related activity:
Balance at January 1, 2010$21,917
Liabilities incurred5,369
Liabilities paid/settled(23,946)
Balance at December 31, 2010$3,340
Balance at January 1, 2011$3,340
Liabilities incurred26,182
26,182
Liabilities paid/settled(19,386)(19,386)
Balance at December 31, 2011$10,136
$10,136
Liabilities incurred15,241
15,241
Liabilities paid/settled(13,533)(13,533)
Balance at December 31, 2012$11,844
$11,844
Liabilities incurred57,015
Liabilities paid/settled(33,570)
Balance at December 31, 2013$35,289

Other Charges
Other charges consist of items that the Company has determined are non-routine in nature and are not expected to recur in future operations. Net non-routine expenses of $42,328127,931, $14,98142,133 and $16,23416,479 impacted the years ended December 31, 20122013, 20112012 and 20102011, respectively.

Net, non-routine expenses for year ended December 31, 2013 included a $67,593 non-cash pension charge (refer to note 12), additional losses of $28,000 related to the settlement of the FCPA investigation, $17,245 related to settlement of the securities class action (refer to note 15), and $9,300 for executive severance costs. These non-routine charges were recorded within selling and administrative expense.

Net non-routine expenses for 2012 primarily related to the FCPA investigation, including $16,750 within miscellaneous, net of estimated pre-tax losses related to the potential outcome of this matter. In addition, the Company incurred $21,907 of pre-tax non-routine expensesincluded $21,907 related to early pension buy-out payments made to certain deferred terminated vested participants (refer to note 12) recorded within selling and administrative expense. Net non-routine expenses for 2011 consisted primarilyestimated losses of legal and compliance costs$16,750 related to the FCPA investigation and were recorded inwithin selling and administrative expense and miscellaneous, net. Netexpense.
The non-routine expenses for 2010 consisted primarily of a settlementin 2011 pertained to legal, consultative and legal fees related to a previously disclosed employment class-action lawsuit as well as legal and complianceaudit costs related to the global FCPA investigation.investigation as well as estimated losses of $3,250 related to this matter recorded within selling and administrative expense.

NOTE 18: FAIR VALUE OF ASSETS AND LIABILITIES

The Company measures its financial assets and liabilities using one or more of the following three valuation techniques:


Market approach — Prices and other relevant information generated by market transactions involving identical or comparable assets or liabilities.

Cost approach — Amount that would be required to replace the service capacity of an asset (replacement cost).

Income approach — Techniques to convert future amounts to a single present amount based upon market expectations.

The hierarchy that prioritizes the inputs to valuation techniques used to measure fair value is divided into three levels:

Level 1 — Unadjusted quoted prices in active markets for identical assets or liabilities.

Level 2 — Unadjusted quoted prices in active markets for similar assets or liabilities, unadjusted quoted prices for identical or similar assets or liabilities in markets that are not active or inputs, other than quoted prices in active markets, that are observable either directly or indirectly.

Level 3 — Unobservable inputs for which there is little or no market data.



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FORM 10-K as of December 31, 20122013
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (continued)
(dollars in thousands, except per share amounts)



Summary of Assets and Liabilities Recorded at Fair Market Value

Refer to note 12 for assets held in the Company’s defined pension plans, which are measured at fair value. Assets and liabilities subject to fair value measurement are as follows:
 December 31, 2012 December 31, 2011 December 31, 2013 December 31, 2012
   Fair Value Measurements Using   Fair Value Measurements Using   Fair Value Measurements Using   Fair Value Measurements Using
 Fair Value Level 1 Level 2 Fair Value Level 1 Level 2 Fair Value Level 1 Level 2 Fair Value Level 1 Level 2
Assets                        
Short-term investments:                        
Certificates of deposit $258,518
 $258,518
 $
 $269,033
 $269,033
 $
 $215,010
 $215,010
 $
 $258,518
 $258,518
 $
U.S. dollar indexed bond funds 3,368
 
 3,368
 17,820
 
 17,820
 27,978
 
 27,978
 3,368
 
 3,368
Assets held in a rabbi trust 6,783
 6,783
 
 7,170
 7,170
 
Assets held in rabbi trusts 10,377
 10,377
 
 6,783
 6,783
 
Foreign exchange forward contracts 960
 
 960
 2,193
 
 2,193
 1,382
 
 1,382
 960
 
 960
Total $269,629
 $265,301
 $4,328
 $296,216
 $276,203
 $20,013
 $254,747
 $225,387
 $29,360
 $269,629
 $265,301
 $4,328
                        
Liabilities                        
Deferred compensation $6,783
 $6,783
 $
 $7,170
 $7,170
 $
 $10,377
 $10,377
 $
 $6,783
 $6,783
 $
Foreign exchange forward contracts 913
 
 913
 1,983
 
 1,983
 364
 
 364
 913
 
 913
Interest rate swaps 3,558
 
 3,558
 3,796
 
 3,796
 2,351
 
 2,351
 3,558
 
 3,558
Total $11,254
 $6,783
 $4,471
 $12,949
 $7,170
 $5,779
 $13,092
 $10,377
 $2,715
 $11,254
 $6,783
 $4,471

The Company uses the end of period when determining the timing of transfers between levels. During the year ended December 31, 2013 and 2012, there were no transfers between levels.

Short-Term Investments The Company has investments in certificates of deposit that are recorded at cost, which approximates fair value. Additionally, the Company has investments in U.S. dollar indexed bond funds that are classified as available-for-sale and stated at fair value. U.S. dollar indexed bond funds are reported at net asset value, which is the practical expedient for fair value as determined by banks where funds are held.

Assets Held in a Rabbi TrustTrusts / Deferred Compensation The fair value of the assets held in a rabbi trusttrusts (refer to notes 5 and 12) is derived from investments in a mix of money market, fixed income and equity funds managed by Vanguard.Bank of America/Merill Lynch. The related deferred compensation liability is recorded at fair value.

Foreign Exchange Forward Contracts A substantial portion of the Company’s operations and revenues are international. As a result, changes in foreign exchange rates can create substantial foreign exchange gains and losses from the revaluation of non-functional currency monetary assets and liabilities. The foreign exchange contracts are valued using the market approach based on observable market transactions of forward rates.

Interest Rate Swaps The Company has variable rate debt and is subject to fluctuations in interest related cash flows due to changes in market interest rates. The Company’s policy allows it to periodically enter into derivative instruments designated as cash flow hedges to fix some portion of future variable rate based interest expense. The Company executed two pay-fixed receive-variable interest rate swaps to hedge against changes in the LIBOR benchmark interest rate on a portion of the Company’s LIBOR-based borrowings. The fair value of the swap is determined using the income approach and is calculated based on LIBOR rates at the reporting date.


Assets and Liabilities Not Measured at Fair Value on a Recurring Basis
In addition to assets and liabilities that are measured at fair value on a recurring basis, the Company also measures certain assets and liabilities at fair value on a nonrecurring basis. Our non-financial assets, including goodwill, intangible assets and property, plant and equipment, are measured at fair value when there is an indication of impairment. These assets are recorded at fair value,


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FORM 10-K as of December 31, 20122013
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (continued)
(dollars in thousands, except per share amounts)



Summary of determined using level 3 inputs, only when an impairment charge is recognized. Further details regarding the Company's goodwill other-than-annual-impairment review appears in note 10.

Assets and Liabilities Recorded at Carrying Value

The fair value of the Company’s cash and cash equivalents, trade receivables and accounts payable, approximates the carrying value due to the relative short maturity of these instruments. Refer to note 10 related to the Company's investment in a non-consolidated affiliate. The fair value and carrying value of the Company’s debt instruments are summarized as follows:
 December 31, 2012December 31, 2011 December 31, 2013December 31, 2012
 Fair Value Carrying Value Fair Value Carrying Value Fair Value Carrying Value Fair Value Carrying Value
Notes payable $34,212
 $34,212
 $21,722
 $21,722
 $43,791
 $43,791
 $34,212
 $34,212
Long-term debt 630,450
 617,534
 612,551
 606,154
 489,499
 480,242
 630,450
 617,534
Total debt instruments $664,662
 $651,746
 $634,273
 $627,876
 $533,290
 $524,033
 $664,662
 $651,746
The fair value of the Company’s industrial development revenue bonds are measured using unadjusted quoted prices in active markets for identical assets categorized as level 1 inputs. The fair value of the Company’s current notes payable and credit facility debt instruments approximates the carrying value due to the relative short maturity of the revolving borrowings under these instruments. The fair values of the Company’s long-term senior notes were estimated using market observable inputs for the Company’s comparable peers with public debt, including quoted prices in active markets, market indices and interest rate measurements, considered level 2 inputs.

NOTE 19: SEGMENT INFORMATION

In the fourth quarter of 2013, the Company began managing its business on a regional geographic basis, changing from the previous model, which was a more condensed geographic basis. In order to align the Company's external reporting of its financial results with this change, the Company has modified its segment reporting. The Company manages its businesses on a geographic basis andnow reports the following twofive segments: DNANA, AP, EMEA, LA and DI.Brazil. The Company’s chief operating decision maker regularly assesses information relating to these segments to make decisions, including the allocation of resources. Management evaluates the performance of the segments based on revenue and operating profit. Prior years have been restated to reflect the new segment presentation.

The DNA segment servicesfive geographic segments sell and sellsservice financial self-service and retailsecurity systems in the United States and Canada. The DI segment services and sells financial and retail systems over the remainder ofaround the globe, as well as votingelection and lottery solutions in Brazil.Brazil, through wholly-owned subsidiaries, majority-owned joint ventures and independent distributors in most major countries. Each segment buys the goods it sells from the Company’s manufacturing plants or through external suppliers. Each year, intercompany pricing is agreed upon which drives operating profit contribution.

The reconciliation between segment information and the consolidated financial statements is disclosed. Revenue summaries by geographic area and service and product solutions are also disclosed. Certain information not routinely used in the management of the DNA and DI segments, information not allocated back to the segments or information that is impractical to report is not shown. Items not allocated are as follows: investment income; interest expense; equity in the net income of investees accounted for by the equity method; miscellaneous, net; foreign exchange gains and losses; income tax expense or benefit; and discontinued operations.



















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FORM 10-K as of December 31, 2012
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (continued)
(dollars in thousands, except per share amounts)



The following table represents information regarding the Company’s segment information for the years ended December 31:

SEGMENT INFORMATION BY CHANNEL
 2012 2011 2010
DNA     
Customer revenues$1,590,532
 $1,405,018
 $1,320,581
Intersegment revenues57,240
 73,399
 93,600
Operating profit103,596
 123,033
 81,022
Capital expenditures29,554
 23,131
 33,043
Depreciation and amortization55,260
 52,109
 50,638
Property, plant and equipment, at cost471,835
 461,452
 460,429
Total assets992,977
 1,018,907
 1,016,138
      
DI     
Customer revenues1,401,161
 1,430,830
 1,503,212
Intersegment revenues48,121
 63,318
 44,445
Operating profit (loss)21,116
 32,561
 (82,824)
Capital expenditures20,188
 31,622
 18,255
Depreciation and amortization23,384
 27,746
 28,615
Property, plant and equipment, at cost190,075
 180,804
 185,806
Total assets1,600,010
 1,498,536
 1,503,652
      
TOTAL     
Customer revenues2,991,693
 2,835,848
 2,823,793
Intersegment revenues105,361
 136,717
 138,045
Operating profit (loss)124,712
 155,594
 (1,802)
Capital expenditures49,742
 54,753
 51,298
Depreciation and amortization78,644
 79,855
 79,253
Property, plant and equipment, at cost661,910
 642,256
 646,235
Total assets2,592,987
 2,517,443
 2,519,790





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FORM 10-K as of December 31, 20122013
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (continued)
(dollars in thousands, except per share amounts)



The following table represents information regarding the Company’s revenue by geographic regionarea and by service and product solution for the years ended December 31:
2012 2011 20102013 2012 2011
Revenue summary by geography     
Diebold North America$1,590,532
 $1,405,018
 $1,320,581
Diebold International:     
Latin America including Brazil648,130
 662,805
 770,691
Asia Pacific427,542
 422,491
 380,970
Europe, Middle East and Africa325,489
 345,534
 351,551
Total Diebold International1,401,161
 1,430,830
 1,503,212
Total customer revenues$2,991,693
 $2,835,848
 $2,823,793
     
     
Total customer revenues     
domestic vs. international     
Domestic vs. international     
Domestic$1,533,674
 $1,341,167
 $1,262,914
$1,364,105
 $1,533,674
 $1,341,167
Percentage of total revenue51.3% 47.3% 44.7%47.7% 51.3% 47.3%
International1,458,019
 1,494,681
 1,560,879
1,493,386
 1,458,019
 1,494,681
Percentage of total revenue48.7% 52.7% 55.3%52.3% 48.7% 52.7%
Total customer revenues$2,991,693
 $2,835,848
 $2,823,793
$2,857,491
 $2,991,693
 $2,835,848
          
Revenue summary     
by service and product solution     
Revenue summary by service and product solution     
Financial self-service:          
Services$1,199,325
 $1,140,872
 $1,086,569
$1,188,937
 $1,199,325
 $1,140,872
Products1,112,576
 996,673
 959,820
1,028,031
 1,112,576
 996,673
Total financial self-service2,311,901
 2,137,545
 2,046,389
2,216,968
 2,311,901
 2,137,545
Security:          
Services427,007
 411,474
 406,831
448,123
 427,007
 411,474
Products196,630
 194,028
 223,514
170,766
 196,630
 194,028
Total security623,637
 605,502
 630,345
618,889
 623,637
 605,502
Total financial self-service &
security
2,935,538
 2,743,047
 2,676,734
2,835,857
 2,935,538
 2,743,047
Election and lottery systems56,155
 92,801
 147,059
21,634
 56,155
 92,801
Total customer revenues$2,991,693
 $2,835,848
 $2,823,793
$2,857,491
 $2,991,693
 $2,835,848

The Company had no customers that accounted for more than 10 percent of total net sales in 20122013, 20112012 and 20102011.

NOTE 20: ACQUISITION
In August 2012, the Company acquired 100 percent of the equity interest in GAS Tecnologia (GAS), a Brazilian Internet banking, online payment and mobile banking security company for a total purchase price of approximately $39,000. Total purchase price included holdback payments to be made over the next three years of approximately $12,000, which was recorded in other long-term liabilities at December 31, 2012. The GAS solutions aim to prevent various types of fraud, such as phishing, pharming and key logging. GAS also offers clients a security information database service – a consulting service that allows clients to stay up-to-date and educated on current threats in the industry. Upon acquisition, GAS was integrated into the Company's DI security business. At December 31, 2012, the Company was still in the process of finalizing purchase accounting with respect to opening balance sheet valuations, amortizable intangible assets and goodwill resulting from the acquisition were estimated to be $16,000 and $26,000, respectively.
























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FORM 10-K as of December 31, 20122013
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (continued)
(dollars in thousands, except per share amounts)



Annual net sales for GAS in 2011 were approximately $14,000. Net sales and earnings of GAS includedCertain information not routinely used in the management of the segments, information not allocated back to the segments or information that is impractical to report is not shown. The following table represents information regarding the Company’s segment information and provides a reconciliation between segment operating profit and the consolidated financial statements of operations for the yearyears ended December 31, 2012 were31:
 2013 2012 2011
Revenue summary by segment     
NA$1,415,050
 $1,590,532
 $1,405,018
AP479,129
 427,542
 422,491
EMEA362,167
 325,489
 345,534
LA241,770
 258,079
 222,568
Brazil359,375
 390,051
 440,237
Total customer revenues$2,857,491
 $2,991,693
 $2,835,848
      
Intersegment revenues     
NA$76,306
 $57,240
 $73,399
AP99,268
 113,116
 78,791
EMEA46,011
 43,204
 60,419
Total intersegment revenues$221,585
 $213,560
 $212,609
      
Segment operating profit     
NA$252,737
 $294,996
 $276,546
AP62,760
 62,414
 74,790
EMEA44,507
 28,659
 15,978
LA35,218
 44,472
 40,425
Brazil6,321
 3,304
 36,119
Total segment operating profit$401,543
 $433,845
 $443,858
Corporate charges not allocated to segments (1)(262,840) (259,259) (251,346)
Asset impairment charges(72,017) (15,783) (2,962)
Restructuring charges(57,015) (15,241) (26,182)
Net non-routine expenses(127,931) (42,133) (16,479)

(519,803) (332,416) (296,969)
Operating (loss) profit$(118,260) $101,429
 $146,889

(1) Corporate charges not significant.allocated to segments include headquarter based costs associated with manufacturing administration, procurement, human resources, compensation and benefits, finance and accounting, global development/engineering, global strategy/mergers and acquisitions, global information technology, tax, treasury and legal.

NOTE 21:20: DISCONTINUED OPERATIONS

Included in (loss) income from discontinued operations in 2012 was the realization of the currency translation adjustment balance on the Company's liquidated EMEA-based security business which was discontinued in 2008. Included in (loss) income from discontinued operations in 2011 and 2010 were accrual adjustment benefits and costs related to the Company's U.S.-based election systems business. During the third quarter of 2010, the Company finalized and filed its 2009 consolidated U.S. federal tax return and recorded an additional tax benefit of $2,147 included within discontinued operations.











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FORM 10-K as of December 31, 2013
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (continued)
(dollars in thousands, except per share amounts)



NOTE 22:21: QUARTERLY FINANCIAL INFORMATION (UNAUDITED)

The following table presents selected unaudited quarterly financial information for the years ended December 31:
 First Quarter Second Quarter Third Quarter Fourth Quarter
 2012 2011 2012 2011 2012 2011 2012 2011
Net sales$698,491
 $614,157
 $743,188
 $662,382
 $709,919
 $709,322
 $840,095
 $849,987
Gross profit193,240
 149,404
 185,569
 169,490
 173,210
 194,386
 184,134
 222,649
Income (loss) from continuing
     operations
45,965
 4,146
 27,792
 21,602
 18,064
 42,782
 (4,300) 83,047
(Loss) income from discontinued
     operations, net of tax

 (11) 
 529
 
 
 (3,125) 5
Net income (loss)45,965
 4,135
 27,792
 22,131
 18,064
 42,782
 (7,425) 83,052
Net income attributable to
     noncontrolling interests
802
 1,634
 1,290
 1,327
 630
 1,027
 3,220
 3,297
Net income (loss) attributable to
     Diebold, Incorporated
$45,163
 $2,501
 $26,502
 $20,804
 $17,434
 $41,755
 $(10,645) $79,755
Basic earnings per share:               
Income (loss) from continuing
      operations, net of tax
0.72
 0.04
 0.42
 0.31
 0.28
 0.66
 (0.12) 1.27
Income (loss) from discontinued
      operations, net of tax

 
 
 0.01
 
 
 (0.05) 
Net income (loss) attributable to
     Diebold, Incorporated
$0.72
 $0.04
 $0.42
 $0.32
 $0.28
 $0.66
 $(0.17) $1.27
Diluted earnings per share:               
Income (loss) from continuing
     operations, net of tax
$0.71
 $0.04
 $0.41
 $0.31
 $0.27
 $0.65
 $(0.12) $1.26
Income (loss) from discontinued
      operations, net of tax

 
 
 0.01
 
 
 (0.05) 
Net income (loss) attributable to
     Diebold, Incorporated
$0.71
 $0.04
 $0.41
 $0.32
 $0.27
 $0.65
 $(0.17) $1.26
Basic weighted-average shares
     outstanding (in thousands)
62,725
 65,762
 63,064
 65,028
 63,211
 63,626
 63,230
 62,599
Diluted weighted-average shares
     outstanding (in thousands) (1)
63,333
 66,230
 64,035
 65,482
 64,134
 64,186
 63,230
 63,300
 First Quarter Second Quarter Third Quarter Fourth Quarter
 2013 
2012 (2)
 2013 
2012 (2)
 2013 
2012 (2)
 2013 
2012 (2)
Net sales$633,511
 $698,491
 $707,113
 $743,188
 $705,424
 $709,919
 $811,443
 $840,095
Gross profit130,014
 191,607
 157,416
 183,936
 172,805
 171,577
 180,121
 182,500
(Loss) income from continuing
     operations
(13,882) 44,752
 (103,852) 26,580
 (20,204) 16,851
 (38,584) (5,513)
Loss from discontinued
     operations, net of tax

 
 
 
 
 
 
 (3,125)
Net (loss) income(13,882) 44,752
 (103,852) 26,580
 (20,204) 16,851
 (38,584) (8,638)
Net (loss) income attributable to
     noncontrolling interests
(436) 802
 1,183
 1,290
 1,486
 630
 2,850
 3,220
Net (loss) income attributable to
     Diebold, Incorporated
$(13,446) $43,950
 $(105,035) $25,290
 $(21,690) $16,221
 $(41,434) $(11,858)
Basic earnings per share:               
(Loss) income from continuing
      operations, net of tax
$(0.21) $0.70
 $(1.65) $0.40
 $(0.34) $0.26
 $(0.65) $(0.14)
Loss from discontinued
     operations, net of tax

 
 
 
 
 
 
 (0.05)
Net (loss) income attributable to
     Diebold, Incorporated
$(0.21) $0.70
 $(1.65) $0.40
 $(0.34) $0.26
 $(0.65) $(0.19)
Diluted earnings per share:               
(Loss) income from continuing
      operations, net of tax
$(0.21) $0.69
 $(1.65) $0.39
 $(0.34) $0.25
 $(0.65) $(0.14)
Loss from discontinued
     operations, net of tax

 
 
 
 
 
 
 (0.05)
Net (loss) income attributable to
     Diebold, Incorporated
$(0.21) $0.69
 $(1.65) $0.39
 $(0.34) $0.25
 $(0.65) $(0.19)
Basic weighted-average shares
     outstanding (in thousands)
63,311
 62,725
 63,700
 63,064
 63,825
 63,211
 63,928
 63,230
Diluted weighted-average shares
     outstanding (in thousands) (1)
63,311
 63,333
 63,700
 64,035
 63,825
 64,134
 63,928
 63,230
(1) incremental shares of 786,000659 thousand, 447 thousand, 479 thousand and 508 thousand were excluded from the computation of diluted EPS for the first, second, third and fourth quarter ended December 31,of 2013 and 786 thousand were excluded from the computation of diluted EPS for the fourth quarter of 2012 because their effect is anti-dilutive due to the loss from continuing operations.
(2) prior-year amounts reflect the impact of the retrospective correction related to the Brazilian indirect taxes (refer to note 1)

Loss from continuing operations for the second quarter of 2013 was negatively impacted by $28,000 of pre-tax estimated losses related to the FCPA investigation that were partially non-deductible and a $17,500 pre-tax charge related to settlement of the securities legal action (refer to note 15). The second quarter of 2013 was negatively impacted by current and deferred tax expense of $42,838 related to a change in assertion regarding permanent reinvestment of foreign subsidiary earnings.  In addition, the Company recorded non-cash tax expense related to the re-establishment of a valuation allowance of $39,130 for the Brazilian manufacturing entity.  Loss from continuing operations for the third quarter of 2013 was negatively impacted by a $70,000 pre-tax, non-cash goodwill impairment charge that was partially non-deductible (refer to note 10). Loss from continuing operations for the fourth quarter of 2013 was negatively impacted by a $67,593 pre-tax non-cash pension charge (refer to note 12) and $35,611 of pre-tax restructuring charges primarily related to the voluntary early retirement program as part of the multi-year realignment plan (refer to note 17).

Loss from continuing operations for the fourth quarter 2012 was negatively impacted by a $21,907 pre-tax charge related to early pension buyouts (refer to note 12) and $16,750 of estimated pre-tax losses related to the FCPA losses (refer to note 15). Income from continuing operations for the fourth quarter 2011 was positively impacted by an approximately $28,000 tax valuation allowance released in Brazil (refer to note 4).investigation that were partially non-deductible.


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DIEBOLD INCORPORATED AND SUBSIDIARIES
FORM 10-K as of December 31, 2012
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (continued)
(dollars in thousands, except per share amounts)



NOTE 23:  SUBSEQUENT EVENTS

Departure of Executive Officers Effective January 19, 2013, Thomas W. Swidarski stepped down from his positions as the President and Chief Executive Officer of the Company and resigned from the Company's Board of Directors. Effective January 23, 2013, the Board of Directors of the Company and Charles E. Ducey, Jr. agreed that Mr. Ducey would step down as Executive Vice President, North American Operations. As a result of these actions, the Company anticipates recording executive severance costs of approximately $9,000 within selling and administrative expense during the quarter ended March 31, 2013, including accelerated share-based compensation expense of approximately $3,000.



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ITEM 9: CHANGES IN AND DISAGREEMENTS WITH ACCOUNTANTS ON ACCOUNTING AND FINANCIAL DISCLOSURE

Not applicable.

ITEM 9A: CONTROLS AND PROCEDURES

This annual report on Form 10-K includes the certifications of our principal executive officer (PEO) and principal financial officer (PFO) required by Rule 13a-14 of the Exchange Act. See Exhibits 31.1 and 31.2. This Item 9A includes information concerning the controls and control evaluations referred to in those certifications.

(a)   DISCLOSURE CONTROLS AND PROCEDURES
Disclosure controls and procedures (as defined in Rules 13a-15(e) and 15d-15(e) promulgated under the Exchange Act) are designed to ensure that information required to be disclosed in the reports filed or submitted under the Exchange Act is recorded, processed, summarized and reported within the time periods specified in the SEC's rules and forms and that such information is accumulated and communicated to management, including the PEO and PFO as appropriate, to allow timely decisions regarding required disclosures.

In connection with the preparation of this annual report on Form 10-K, Diebold's management, under the supervision and with the participation of the PEO and PFO, conducted an evaluation of disclosure controls and procedures as of the end of the period covered by this report. Based on this evaluation, the PEO and PFO have concluded that such disclosure controls and procedures were not effective as of December 31, 20122013 because of the material weaknessweaknesses in our internal control over financial reporting discussed below.

(b)   MANAGEMENT'S REPORT ON INTERNAL CONTROL OVER FINANCIAL REPORTING
Management, under the supervision of the PEO and PFO, is responsible for establishing and maintaining adequate internal control over financial reporting. Internal control over financial reporting, as defined in Rules 13a-15(f) and 15d-15(f) promulgated under the Exchange Act, is a process designed by, or under the supervision of, the PEO and PFO and effected by the Board of Directors, management and other personnel to provide reasonable assurance regarding the reliability of financial reporting and the preparation of financial statements for external reporting purposes in accordance with accounting principles generally accepted in the United States of America (U.S. GAAP). Internal control over financial reporting includes those policies and procedures that:

pertain to the maintenance of records that, in reasonable detail, accurately and fairly reflect the transactions and dispositions of the assets of the Company;

provide reasonable assurance that transactions are recorded as necessary to permit preparation of financial statements in accordance with U.S. GAAP;

provide reasonable assurance that receipts and expenditures of the Company are being made only in accordance with appropriate authorization of management and the Board of Directors; and

provide reasonable assurance regarding prevention or timely detection of unauthorized acquisition, use or disposition of the Company's assets that could have a material effect on the financial statements.

InternalBecause of its inherent limitations, internal control over financial reporting has inherent limitations. Internal control over financial reporting is a process that involves human diligence and compliance and ismay not prevent or detect misstatements. Also, projections of any evaluation of effectiveness to future periods are subject to lapses in judgment and breakdowns resulting from human failures. Internal control over financial reporting can also be circumvented by collusion or improper override. Because of such limitations, there is athe risk that material misstatements will not be preventedcontrols may become inadequate because of changes in conditions, or detected on a timely basis by internal control over financial reporting. However, these inherent limitations are known featuresthat the degree of compliance with the financial reporting process. Therefore, it is possible to design into the process safeguards to reduce, though not eliminate, the risk.

policies and procedures may deteriorate.
A material weakness in internal control over financial reporting is a deficiency, or a combination of deficiencies, in internal control over financial reporting, such that there is a reasonable possibility that a material misstatement of the Company's annual or interim financial statements will not be prevented or detected on a timely basis.

In connection with the preparation of this annual report on Form 10-K, management, under the supervision and with the participation of the PEO and PFO, conducted an evaluation of the effectiveness of our internal control over financial reporting as of December 31,


82


2012, 2013, based on the criteria established in, Internal Control-Integrated Framework (1992), established by the Committee of Sponsoring Organizations of the Treadway Commission (COSO). Because of the following control deficiencies that constitute a material weakness,


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weaknesses, the PEO and PFO concluded that the Company did not maintain effective internal control over financial reporting as of December 31, 2012.2013.

In the process of its assessment, the Company identified certain material weaknesses in its internal control over financial reporting:
Controls over Brazil Indirect Taxes and Communication:The Company concluded that controls pertaining to manufacturing and supply chain processes that could materially impact indirect tax incentives in its Brazilian subsidiary and roles and responsibilities within this Brazilian subsidiary pertaining to the operation of these controls, including reporting relationships for division tax and accounting associates to applicable corporate management with respect to the management of the indirect tax compliance program were not designed and/or operating effectively. Furthermore, controls designed to ensure adequate and effective communication by operational management to regional and corporate management were not operating effectively.

India System Adoption and Account Reconciliation Process: The Company concluded that controls pertaining to the reconciliation process that could materially impact financial reporting in its Indian subsidiary were not operating effectively because of the lack of full adoption of revised processes necessitated by a newly implemented enterprise resource planning system.

Because of the material weaknessweaknesses identified above, a reasonable possibility exists that a material misstatement in the Company's consolidated financial statements will not be prevented or detected on a timely basis.

KPMG LLP, the Company's independent registered public accounting firm, has issued an auditor's report on management's assessment of the effectiveness of the Company's internal control over financial reporting as of December 31, 2012.2013. This report is included in Item 8 of this annual report on Form 10-K.

(c)   CHANGES IN INTERNAL CONTROL OVER FINANCIAL REPORTING
During the quarter ended December 31, 2012,2013 there were no changes, in our internal control over financial reporting occurred related to beginningother than the remediation of the identifiedabove India System Adoption and Account Reconciliation Process material weakness:

Management conducted training, distributed internal communications and emphasized the importance of financial controls including information and communication controls during leadership meetings. The training and internal communications reinforced the importance of communicating relevant information in a timely mannerweakness, to the appropriate operational, regional and corporate management.

During the quarter ended December 31, 2012, there have been no other changes to the Company'sCompany’s internal control over financial reporting that have materially affected, or are reasonably likely to materially affect, the Company'sCompany’s internal control over financial reporting.

(d)   REMEDIATION STEPS TO ADDRESS MATERIAL WEAKNESS
The remediation efforts outlined below are intended to address the identified material weakness in internal control over financial reporting.

Controls over Brazil Indirect Taxes and Communication:To address the material weakness discussed above, management will completecompleted an evaluation to facilitate development of detailed remediation plans pertaining to: (a) design and operating effectiveness of control procedures pertaining to manufacturing and supply chain processes that could materially impact indirect tax incentives in its Brazilian subsidiary; (b) roles and responsibilities within its Brazilian subsidiary, including the reporting structure, with respect to the indirect tax compliance program; and (c) communication by operational management to regional and corporate management.

During the quarter ended December 31, 2013, the Company continued implementing control procedures pertaining to manufacturing and supply chain processes that impact indirect tax incentives in its Brazilian subsidiary. In addition, the Company continued the fulfillment of related roles and responsibilities in the indirect tax compliance organization structure. These activities are planned to continue into 2014.

India System Adoption and Account Reconciliation Process: To address the material weakness related to the system adoption and weakness in the account reconciliation process in India, management plans to:
Conduct a review of account reconciliation processes to align those processes with system functionality to reduce the risk of future errors.
Conduct additional focused training on the Company’s account reconciliation policies and procedures to reinforce discipline and improve operating effectiveness.

There is no assurance that these efforts will remediate the material weaknesses and that additional remediation efforts might not be necessary. At this time, the Company anticipates the remediation efforts related to the material weaknesses will be fully implemented by the end of 2014.
ITEM 9B: OTHER INFORMATION

None.


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PART III

ITEM 10: DIRECTORS, EXECUTIVE OFFICERS AND CORPORATE GOVERNANCE

Information with respect to directors of the Company, including the audit committee and the designated audit committee financial experts, is included in the Company’s proxy statement for the 20132014 Annual Meeting of Shareholders (20132014 Annual Meeting) and is incorporated herein by reference. Information with respect to any material changes to the procedures by which security holders may recommend nominees to the Company’s board of directors is included in the Company’s proxy statement for the 20132014 Annual Meeting and is incorporated herein by reference. The following table summarizes information regarding executive officers of the Company:

Name, Age, Title and Year Elected to Present Office

Other Positions Held Last Five Years
Henry D.G. WallaceAndreas W. Mattes — 6752
President and Chief Executive Chairman of the BoardOfficer
Year elected: 2013
2001:2011-Jun 2013:  Former GroupSenior Vice President, Global Strategic Partnerships, Violin Memory (computer storage systems); 2008 - 2011:  Senior Vice President and Chief Financial Officer, Ford Motor Company, Dearborn, Michigan (automotive)General Manager of Enterprise Services for the Americas, Hewlett-Packard Co. (computer technologies)
George S. Mayes, Jr. — 5455
Executive Vice President, Chief Operating Officer
Year elected: 2013
2006-2013: Senior Vice President, Supply Chain Management
Bradley C. RichardsonStefan E. Merz — 5449
ExecutiveSenior Vice President, Chief Financial OfficerStrategic Projects
Year elected: 20092013
2003-2009: Executive Vice President, Corporate Strategy and Chief Financial Officer, Modine Manufacturing Company (auto, heavy-duty parts and specialty heating and air conditioning manufacturer)
Frank A. Natoli — 48
Executive Vice President, Chief Innovation Officer
Year elected: 2012
2010-2011:Sep 2011-Aug 2013: Vice President, Chief Technology Officer; 2009-2010:Sales, Strategy and Operations, Enterprise Group, Hewlett-Packard Co. (computer technologies); Sep 2009 - Sep 2011: Vice President Global Engineering and Reliability; Chief Technology Officer, 2008-2009:  Vice President, Operational Excellence; July 2006-2008:  Vice President, Lean Manufacturing
D. Alex Brown — 45
 Vice President, Corporate Strategy and Development
Year elected: 2011
2005-2011: Partner, Marakon Associates (management consulting)Operations, Enterprise Operations, Enterprise services for Americas, Hewlett-Packard Co. Sep 2007- Sep 2009: Senior Director Sales Strategy, Technology Solution Group, Hewlett-Packard Co.
Christopher A. Chapman 3839                                                            
 Vice President, Global Finance
Year elected: 2011
2004- Feb 2010:  Vice President, Controller, International Operations
Chad F. Hesse — 4041
Vice President, General Counsel and Secretary
  Year elected: 2011
Jan 2011-Nov 2011:  Vice President, Interim General Counsel and Secretary; 2008-Jan 2011: Senior Corporate Counsel and Secretary; 2004-2008: Corporate Counsel and Assistant Secretary


M. Scott Hunter — 51
Vice President, Treasurer and Chief Tax Officer
  Year elected: 2011
2006 - May 2011: Vice President, Chief Tax Officer
John D. Kristoff — 4546
Vice President, Chief Communications Officer
  Year elected: 2006
 
Christopher Macey — 4041
Vice President, Corporate Controller
Year elected: 2012
Oct 2009-Apr 2012: Vice President, Corporate Accounting and External Reporting; 2004-Oct 2009: Senior Manager, Pricewaterhouse CoopersPricewaterhouseCoopers LLP (audit, tax and consulting)
Miguel A. Mateo — 61
Vice President, Latin America Division
  Year elected: 2004
David H. Ramsey — 43
Vice President, Chief Information Officer
Year elected: 2012
2009-2012: Managing Director in the global IT and global business services transformation practice, The Hackett Group (business consulting); 2007-2009:  CIO, Kinetic Concepts, Inc (medical technologies)
Sheila M. Rutt — 4445
Vice President, Chief Human Resources Officer
Year elected: 2005
 
There is no family relationship, either by blood, marriage or adoption, between any of the executive officers of the Company.


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CODE OF ETHICS

All of the directors, executive officers and employees of the Company are required to comply with certain policies and protocols concerning business ethics and conduct, which we refer to as our Business Ethics Policy. The Business Ethics Policy applies not only to the Company, but also to all of those domestic and international companies in which the Company owns or controls a majority interest. The Business Ethics Policy describes certain responsibilities that the directors, executive officers and employees have to the Company, to each other and to the Company’s global partners and communities including, but not limited to, compliance with laws, conflicts of interest, intellectual property and the protection of confidential information. The Business Ethics Policy is available on the Company’s web site at www.diebold.com or by written request to the Corporate Secretary.

SECTION 16(a) BENEFICIAL OWNERSHIP REPORTING COMPLIANCE

Information with respect to Section 16(a) Beneficial Ownership Reporting Compliance is included in the Company’s proxy statement for the 20132014 Annual Meeting and is incorporated herein by reference.

ITEM 11: EXECUTIVE COMPENSATION

Information with respect to executive officer and director’s compensation is included in the Company’s proxy statement for the 20132014 Annual Meeting and is incorporated herein by reference. Information with respect to compensation committee interlocks and insider participation and the compensation committee report is included in the Company’s proxy statement for the 20132014 Annual Meeting and is incorporated herein by reference.

ITEM 12: SECURITY OWNERSHIP OF CERTAIN BENEFICIAL OWNERS AND MANAGEMENT AND RELATED STOCKHOLDER MATTERS

Information with respect to security ownership of certain beneficial owners and management is included in the Company’s proxy statement for the 20132014 Annual Meeting and is incorporated herein by reference.

Equity Compensation Plan Information
Plan Category Number of securities to be issued upon exercise of outstanding options, warrants and rights (a) Weighted-average exercise price of outstanding options, warrants and rights (b) Number of securities remaining available for future issuance under equity compensation plans (excluding securities reflected in column (a)) (c) Number of securities to be issued upon exercise of outstanding options, warrants and rights (a) Weighted-average exercise price of outstanding options, warrants and rights (b) Number of securities remaining available for future issuance under equity compensation plans (excluding securities reflected in column (a)) (c)
Equity compensation plans approved by
security holders:
            
Stock options 2,668,191
 $37.56
  N/A
 1,954,050
 $39.63
  N/A
Restricted stock units 731,892
 N/A
  N/A
 498,624
 N/A
  N/A
Performance shares 728,782
 N/A
  N/A
 542,382
 N/A
  N/A
Non-employee director deferred
shares
 135,600
 N/A
  N/A
 146,050
 N/A
  N/A
Deferred compensation 59,996
 N/A
 N/A
 49,969
 N/A
 N/A
Total equity compensation plans
approved by security holders
 4,324,461
 $37.56
 2,342,109
 3,191,075
 $39.63
 2,348,784
            
Equity compensation plans not
approved by security holders:
            
Warrants 34,789
 $46.00
  N/A
 34,789
 $46.00
  N/A
Total equity compensation plans not
approved by security holders
 34,789
 $46.00
  N/A
 34,789
 $46.00
  N/A
            
Total 4,359,250
 $37.67
 2,342,109
 3,225,864
 $39.74
 2,348,784
            
In column (b), the weighted-average exercise price is only applicable to stock options. In column (c), the number of securities remaining available for future issuance for stock options, restricted stock units, performance shares and non-employee director deferred shares is approved in total and not individually.


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ITEM 13: CERTAIN RELATIONSHIPS AND RELATED TRANSACTIONS, AND DIRECTOR INDEPENDENCE

Information with respect to certain relationships and related transactions and director independence is included in the Company’s proxy statement for the 20132014 Annual Meeting and is incorporated herein by reference.

ITEM 14: PRINCIPAL ACCOUNTANT FEES AND SERVICES

Information with respect to principal accountant fees and services is included in the Company’s proxy statement for the 20132014 Annual Meeting and is incorporated herein by reference.

PART IV

ITEM 15: EXHIBITS, AND FINANCIAL STATEMENT SCHEDULES

(a) 1. Documents filed as a part of this annual report on Form 10-K.
•  Consolidated Balance Sheets at December 31, 20122013 and 20112012
•  Consolidated Statements of Operations for the Years Ended December 31, 20122013, 20112012 and 20102011
•  Consolidated Statements of Comprehensive (Loss) Income (Loss) for the Years Ended December 31, 20122013, 20112012 and 20102011
•  Consolidated Statements of Equity for the Years Ended December 31, 20122013, 20112012 and 20102011
•  Consolidated Statements of Cash Flows for the Years Ended December 31, 20122013, 20112012 and 20102011
•  Notes to Consolidated Financial Statements
•  Reports of Independent Registered Public Accounting Firm
(a) 2. Financial statement schedule
The following schedule is included in this Part IV, and is found in this annual report on Form 10-K:
•  Valuation and Qualifying Accounts
All other schedules are omitted, as the required information is inapplicable or the information is presented in the Consolidated Financial Statements or related notes.
(a)  3. Exhibits
3.1(i)Amended and Restated Articles of Incorporation of Diebold, Incorporated — incorporated by reference to Exhibit 3.1(i) to Registrant’s Annual Report on Form 10-K for the year ended December 31, 1994 (Commission File No. 1-4879)
3.1(ii)Amended and Restated Code of Regulations — incorporated by reference to Exhibit 3.1(ii) to Registrant’s Quarterly Report on Form 10-Q for the quarter ended March 31, 2007 (Commission File No. 1-4879)
3.2Certificate of Amendment by Shareholders to Amended Articles of Incorporation of Diebold, Incorporated — incorporated by reference to Exhibit 3.2 to Registrant’s Form 10-Q for the quarter ended March 31, 1996 (Commission File No. 1-4879)
3.3Certificate of Amendment to Amended Articles of Incorporation of Diebold, Incorporated — incorporated by reference to Exhibit 3.3 to Registrant’s Form 10-K for the year ended December 31, 1998 (Commission File No. 1-4879)
*10.110.1(i)Form of Amended and Restated Employment Agreement — incorporated by reference to Exhibit 10.1 to Registrant’s Form 10-K for the year ended December 31, 2008 (Commission File No. 1-4879)
*10.5(i)10.1(ii)Form of Amended and Restated Employment Agreement (2013)
*10.2(i)Supplemental Employee Retirement Plan I as amended and restated January 1, 2008 — incorporated by reference to Exhibit 10.5(i) to Registrant’s Form 10-K for the year ended December 31, 2008 (Commission File No. 1-4879)
*10.5(ii)10.2(ii)Supplemental Employee Retirement Plan II as amended and restated July 1, 2002 — incorporated by reference to Exhibit 10.5(ii) to Registrant’s Form 10-Q for the quarter ended September 30, 2002 (Commission File No. 1-4879)
*10.5(iii)10.2(iii)Pension Restoration Supplemental Executive Retirement Plan — incorporated by reference to Exhibit 10.5(iii) to Registrant’s Form 10-K for the year ended December 31, 2008 (Commission File No. 1-4879)
*10.5(iv)10.2(iv)Pension Supplemental Executive Retirement Plan — incorporated by reference to Exhibit 10.5(iv) to Registrant’s Form 10-K for the year ended December 31, 2008 (Commission File No. 1-4879)
*10.5(v)10.2(v)401(k) Restoration Supplemental Executive Retirement Plan — incorporated by reference to Exhibit 10.5(v) to Registrant’s Form 10-K for the year ended December 31, 2008 (Commission File No. 1-4879)
*10.5(vi)10.2(vi)401(k) Supplemental Executive Retirement Plan — incorporated by reference to Exhibit 10.5(vi) to Registrant’s Form 10-K for the year ended December 31, 2008 (Commission File No. 1-4879)


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*10.7(i)10.3(i)1985 Deferred Compensation Plan for Directors of Diebold, Incorporated — incorporated by reference to Exhibit 10.7 to Registrant’s Annual Report on Form 10-K for the year ended December 31, 1992 (Commission File No. 1-4879)


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*10.7(ii)10.3(ii)Amendment No. 1 to the Amended and Restated 1985 Deferred Compensation Plan for Directors of Diebold, Incorporated — incorporated by reference to Exhibit 10.7 (ii) to Registrant’s Form 10-Q for the quarter ended March 31, 1998 (Commission File No. 1-4879)
*10.7(iii)10.3(iii)Amendment No. 2 to the Amended and Restated 1985 Deferred Compensation Plan for Directors of Diebold, Incorporated — incorporated by reference to Exhibit 10.7 (ii) to Registrant’s Form 10-Q for the quarter ended March 31, 2003 (Commission File No. 1-4879)
*10.7(iv)10.3(iv)Deferred Compensation Plan No. 2 for Directors of Diebold, Incorporated — incorporated by reference to Exhibit 10.7(iv) to Registrant’s Form 10-K for the year ended December 31, 2008 (Commission File No. 1-4879)
*10.8(i)10.4(i)1991 Equity and Performance Incentive Plan as Amended and Restated as of February 7, 2001 — incorporated by reference to Exhibit 4(a) to Form S-8 Registration Statement No. 333-60578
*10.8(ii)10.4(ii)Amendment No. 1 to the 1991 Equity and Performance Incentive Plan as Amended and Restated as of February 7, 2001 — incorporated by reference to Exhibit 10.8 (ii) to Registrant’s Form 10-Q for the quarter ended March 31, 2004 (Commission File No. 1-4879)
*10.8(iii)10.4(iii)Amendment No. 2 to the 1991 Equity and Performance Incentive Plan as Amended and Restated as of February 7, 2001 — incorporated by reference to Exhibit 10.8 (iii) to Registrant’s Form 10-Q for the quarter ended March 31, 2004 (Commission File No. 1-4879)
*10.8(iv)10.4(iv)Amendment No. 3 to the 1991 Equity and Performance Incentive Plan as Amended and Restated as of February 7, 2001 — incorporated by reference to Exhibit 10.8 (iv) to Registrant’s Form 10-Q for the quarter ended June 30, 2004 (Commission File No. 1-4879)
*10.8(v)10.4(v)Amended and Restated 1991 Equity and Performance Incentive Plan as Amended and Restated as of April 13, 2009 — incorporated by reference to Exhibit 10.1 to Registrant’s Form 8-K filed on April 29, 2009 (Commission File No. 1-4879)
*10.910.5Long-Term Executive Incentive Plan — incorporated by reference to Exhibit 10.9 to Registrant’s Annual Report on Form 10-K for the year ended December 31, 1993 (Commission File No. 1-4879)
*10.1010.6(i)Deferred Incentive Compensation Plan No. 2 — incorporated by reference to Exhibit 10.10 to Registrant’s Form 10-K for the year ended December 31, 2008 (Commission File No. 1-4879)
*10.11Annual Incentive Plan — incorporated by reference to Exhibit 10.11 to Registrant’s Annual Report on Form 10-K for the year ended December 31, 2000 (Commission File No. 1-4879)
*10.13(i)Forms of Deferred Compensation Agreement and Amendment No. 1 to Deferred Compensation Agreement — incorporated by reference to Exhibit 10.13 to Registrant’s Annual Report on Form 10-K for the year ended December 31, 1996 (Commission File No. 1-4879)
*10.13(ii)10.6(ii)Deferred Incentive Compensation Plan No. 2 — incorporated by reference to Exhibit 10.10 to Registrant’s Form 10-K for the year ended December 31, 2008 (Commission File No. 1-4879)
*10.6(iii)Section 162(m) Deferred Compensation Agreement (as amended and restated January 29, 1998) — incorporated by reference to Exhibit 10.13 (ii) to Registrant’s Form 10-Q for the quarter ended March 31, 1998 (Commission File No. 1-4879)
*10.1410.7Annual Incentive Plan — incorporated by reference to Exhibit 10.11 to Registrant’s Annual Report on Form 10-K for the year ended December 31, 2000 (Commission File No. 1-4879)
*10.8Deferral of Stock Option Gains Plan — incorporated by reference to Exhibit 10.14 to the Registrant’s Annual Report on Form 10-K for the year ended December 31, 1998 (Commission File No. 1-4879)
10.1710.9
Credit Agreement, dated as of June 30, 2011, by and among Diebold, Incorporated, the Subsidiary Borrowers (as defined therein) party thereto, JPMorgan Chase Bank, N.A., as administrative agent and a lender, and the other lender party thereto — incorporated by reference to Exhibit 10.1 to the Registrant’s Form 8-K filed on July 6, 2011 (Commission File No. 1-4879)

10.20(i)10.10(i)Transfer and Administration Agreement, dated as of March 30, 2001 by and among DCC Funding LLC, Diebold Credit Corporation, Diebold, Incorporated, Receivables Capital Corporation and Bank of America, National Association and the financial institutions from time to time parties thereto — incorporated by reference to Exhibit 10.20(i) to Registrant’s Form 10-Q for the quarter ended March 31, 2001 (Commission File No. 1-4879)
10.20(ii)10.10(ii)Amendment No. 1 to the Transfer and Administration Agreement, dated as of May 2001, by and among DCC Funding LLC, Diebold Credit Corporation, Diebold, Incorporated, Receivables Capital Corporation and Bank of America, National Association and the financial institutions from time to time parties thereto — incorporated by reference to Exhibit 10.20 (ii) to Registrant’s Form 10-Q for the quarter ended March, 31, 2001 (Commission File No. 1-4879)
*10.2210.11Form of Non-Qualified Stock Option Agreement — incorporated by reference to Exhibit 10.1 to Registrant’s Form 8-K filed on September 21, 2009 (Commission File No. 1-4879)
*10.2310.12Form of Restricted Share Agreement — incorporated by reference to Exhibit 10.2 to Registrant’s Form 8-K filed on September 21, 2009 (Commission File No. 1-4879)
*10.2410.13Form of RSU Agreement — incorporated by reference to Exhibit 10.3 to Registrant’s Form 8-K filed on September 21, 2009 (Commission File No. 1-4879)
*10.2510.14Form of Performance Share Agreement — incorporated by reference to Exhibit 10.4 to Registrant’s Form 8-K filed on September 21, 2009 (Commission File No. 1-4879)
*10.2610.15Diebold, Incorporated Annual Cash Bonus Plan — incorporated by reference to Exhibit A to Registrant’s Proxy Statement on Schedule 14A filed on March 16, 2010 (Commission File No. 1-4879)
10.2710.16Form of Note Purchase Agreement — incorporated by reference to Exhibit 10.1 to Registrant’s Form 8-K filed on March 8, 2006 (Commission File No. 1-4879)
*10.28Amended and Restated Employment Agreement between Diebold, Incorporated and Thomas W. Swidarski, as amended as of December 29, 2008 — incorporated by reference to Exhibit 10.28 to Registrant’s Form 10-K for the year ended December 31, 2008 (Commission File No. 1-4879)
*10.29Amended and Restated Employment [Change in Control] Agreement between Diebold, Incorporated and Thomas W. Swidarski, as amended as of December 29, 2008 — incorporated by reference to Exhibit 10.29 to Registrant’s Form 10-K for the year ended December 31, 2008 (Commission File No. 1-4879)


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*10.3010.17Form of Deferred Shares Agreement — incorporated by reference to Exhibit 10.5 to Registrant’s Form 8-K filed on September 21, 2009 (Commission File No. 1-4879)
*10.3110.18Diebold, Incorporated Senior Leadership Severance Plan (For Tier I, Tier II, and Tier III Executives) — incorporated by reference to Exhibit 10.31 to Registrant’s Form 10-Q filed on April 30, 2012 (Commission File No. 1-4879)
*10.19
Executive Employment Agreement, dated as of June 6, 2013, by and between Diebold, Incorporated and Andreas W. Mattes - incorporated by reference to Exhibit 10.1 to Registrant’s Form 8-K filed on June 6, 2013 (Commission File No. 1-4879)

*10.20CEO Common Shares Award Agreement — incorporated by reference to Exhibit 4.5 to Registrant’s Form S-8 filed on August 15, 2013 (Registration Statement No. 333-190626)
21.1Subsidiaries of the Registrant as of December 31, 20122013
23.1Consent of Independent Registered Public Accounting Firm
24.1Power of Attorney
31.1Certification of ChiefPrincipal Executive Officer Pursuant to Section 302 of the Sarbanes-Oxley Act of 2002
31.2Certification of ChiefPrincipal Financial Officer Pursuant to Section 302 of the Sarbanes-Oxley Act of 2002
32.1Certification of Principal Executive Officer Pursuant to Section 906 of the Sarbanes-Oxley Act of 2002, 18 U.S.C. Section 1350
32.2Certification of Principal Financial Officer Pursuant to Section 906 of the Sarbanes-Oxley Act of 2002, 18 U.S.C. Section 1350
101.INSXBRL Instance Document
101.SCHXBRL Taxonomy Extension Schema Document
101.CALXBRL Taxonomy Extension Calculation Linkbase Document
101.DEFXBRL Taxonomy Extension Definition Linkbase Document
101.LABXBRL Taxonomy Extension Label Linkbase Document
101.PREXBRL Taxonomy Extension Presentation Linkbase Document
*Reflects management contract or other compensatory arrangement required to be filed as an exhibit pursuant to Item 15(b) of this annual report.
  
(b)
Refer to page 9196 of this annual report on Form 10-K for an index of exhibits, which is incorporated herein by reference.



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SIGNATURES

Pursuant to the requirements of Section 13 or 15(d) of the Securities Exchange Act of 1934, the Registrantregistrant has duly caused this report to be signed on its behalf by the undersigned, thereunto duly authorized.

DIEBOLD, INCORPORATED

Date: February 15, 2013March 3, 2014

By: /s/ Henry D.G. WallaceAndreas W. Mattes     
Henry D.G. WallaceAndreas W. Mattes
President and Chief Executive Chairman of the BoardOfficer

Pursuant to the requirements of the Securities Exchange Act of 1934, this report has been signed below by the following persons on behalf of the Registrantregistrant and in the capacities and on the dates indicated.

SignatureTitleDate
   
/s/ Henry D.G. Wallace    Andreas W. Mattes
President and Chief Executive Chairman of the Board and DirectorOfficer
(Principal Executive Officer)

February 15, 2013March 3, 2014
Henry D.G. WallaceAndreas W. Mattes 
   
/s/ Bradley C. Richardson

Christopher A. Chapman
Executive Vice President, and Chief Financial OfficerGlobal Finance
(Principal Financial Officer)
February 15, 2013March 3, 2014
Bradley C. RichardsonChristopher A. Chapman 
   
/s/ Christopher Macey

Vice President and Corporate Controller
(Principal Accounting Officer)
February 15, 2013March 3, 2014
Christopher Macey 
   
/s/ Patrick W. AllenderDirector February 15, 2013March 3, 2014
Patrick W. Allender   
   
/s/ Roberto Artavia
DirectorMarch 3, 2014
Roberto Artavia
/s/ Bruce L. ByrnesDirector February 15, 2013March 3, 2014
Bruce L. Byrnes   
   
/s/  Mei-Wei Cheng
*
Director February 15, 2013
Mei-Wei Cheng
*    
DirectorFebruary 15, 2013March 3, 2014
Phillip R. Cox   
   
*Director February 15, 2013March 3, 2014
Richard L. Crandall   
   
*
Director February 15, 2013March 3, 2014
Gale S. Fitzgerald   
   
*    
/s/ Robert S. Prather, Jr.
DirectorFebruary 15, 2013March 3, 2014
John N. LauerRobert S. Prather, Jr.  
   
*
DirectorFebruary 15, 2013March 3, 2014
Rajesh K. Soin  
    
*
DirectorMarch 3, 2014
Henry D.G. Wallace
/s/ Alan J. WeberDirector February 15, 2013March 3, 2014
Alan J. Weber    
*The undersigned, by signing his name hereto, does sign and execute this Annual Report on Form 10-K pursuant to the Powers of Attorney executed by the above-named officers and directors of the Registrant and filed with the Securities and Exchange Commission on behalf of such officers and directors.

Date: February 15, 2013March 3, 2014
*By:  /s/ Chad F. HesseBradley C. Richardson
Bradley C. RichardsonChad F. Hesse
Attorney-in-Fact


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DIEBOLD, INCORPORATED AND SUBSIDIARIES
SCHEDULE II — VALUATION AND QUALIFYING ACCOUNTS
YEARS ENDED DECEMBER 31, 20122013, 20112012 AND 20102011
(in thousands)

Balance at beginning of year Additions Deductions 
Balance at
end of year
Year ended December 31, 2013       
Allowance for doubtful accounts$27,854
 13,411
 16,393
 $24,872
Balance at beginning of year Additions Deductions 
Balance at
end of year
       
Year ended December 31, 2012              
Allowance for doubtful accounts$22,128
 13,597
 7,871
 $27,854
$22,128
 13,597
 7,871
 $27,854
              
Year ended December 31, 2011              
Allowance for doubtful accounts$24,868
 10,928
 13,668
 $22,128
$24,868
 10,928
 13,668
 $22,128
       
Year ended December 31, 2010       
Allowance for doubtful accounts$26,648
 13,849
 15,629
 $24,868











































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EXHIBIT INDEX

EXHIBIT NO.DOCUMENT DESCRIPTION
10.1(ii)Form of Amended and Restated Employment Agreement (2013)
21.1Significant Subsidiaries of the Registrant as of December 31, 2013
23.1Consent of Independent Registered Public Accounting Firm
24.1 Power of Attorney
31.1Certification of ChiefPrincipal Executive Officer Pursuant to Section 302 of the Sarbanes-Oxley Act of 2002
31.2Certification of ChiefPrincipal Financial Officer Pursuant to Section 302 of the Sarbanes-Oxley Act of 2002
32.1Certification of ChiefPrincipal Executive Officer Pursuant to Section 906 of the Sarbanes-Oxley Act of 2002, 18 U.S.C. Section 1350
32.2Certification of ChiefPrincipal Financial Officer Pursuant to Section 906 of the Sarbanes-Oxley Act of 2002, 18 U.S.C. Section 1350
101.INSXBRL Instance Document
101.SCHXBRL Taxonomy Extension Schema Document
101.CALXBRL Taxonomy Extension Calculation Linkbase Document
101.DEFXBRL Taxonomy Extension Definition Linkbase Document
101.LABXBRL Taxonomy Extension Label Linkbase Document
101.PREXBRL Taxonomy Extension Presentation Linkbase Document



9196