⁽⁴⁾ ~~The Company commenced operations in Idaho in October 2014.~~

The following table sets forth the total number of loans, the average gross loan balance, and the gross loan balance by state at March 31, ~~2018:~~2020:


	Total Number of Loans	Average Gross Loan Balance		Gross Loan Balance (thousands)
Alabama	55,050	$	1,138	$	62,639
Georgia	105,132	1,473		154,861
Idaho	9,659	1,026		9,912
Illinois	51,184	1,779		91,055
Indiana	21,777	1,304		28,401
Kentucky	58,615	1,604		94,010
Louisiana	37,803	1,010		38,179
Mississippi	20,325	815		16,563
Missouri	47,840	1,938		92,707
New Mexico	23,717	1,173		27,826
Oklahoma	54,207	1,393		75,529
South Carolina	89,791	1,353		121,459
Tennessee	90,653	1,497��		135,707
Texas	229,740	1,012		232,504
Utah	6,152	1,164		7,158
Wisconsin	14,214	1,503		21,361
Total	915,859	$	1,321	$	1,209,871

Total Number
of Loans
Average Gross Loan Balance (thousands) Gross Loan Balance (thousands)
South Carolina 74,838
$ 1,280
$ 95,778
Georgia 92,325
1,531
141,316
Texas 204,692
945
193,419
Oklahoma 50,458
1,340
67,592
Louisiana 25,997
888
23,090
Tennessee 88,245
1,471
129,806
Illinois 43,197
1,594
68,873
Missouri 39,957
1,775
70,920
New Mexico 19,830
1,013
20,085
Kentucky 58,425
1,552
90,684
Alabama 49,950
1,041
51,988
Wisconsin 13,200
1,307
17,248
Indiana 15,837
1,232
19,507
Mississippi 13,170
672
8,849
Idaho 6,857
741
5,078
Mexico 156,075
646
100,882
Total 953,053
$ 1,160
$ 1,105,115

~~The following table sets forth the amounts and percentages of our total revenues from customers in the United States and from customers in Mexico.~~

Year ended March 31,
2018 2017 2016
United States 91.6 % $ 502,668,332
92.3 % 490,821,420
92.4 % 515,300,873
Mexico 8.4 % $ 46,037,802
7.7 % 40,913,304
7.6 % 42,174,834

For information regarding potential risks associated with the Company’s operations in Mexico, see Part I, Item 1A, “Risk Factors—We may be exposed to liabilities under the FCPA, and any determination that the Company or any of its subsidiaries has violated the FCPA could have a material adverse effect on our business and liquidity,” “—Our internal investigation of our operations in Mexico may expose the Company to other potential liabilities in addition to any potential liabilities under the FCPA and cause the Company to incur substantial expenses," "—Our operations in Mexico are subject to the risks inherent in conducting operations internationally and in Mexico and could contribute materially to increased costs and negatively affect our business, prospects, results of operations and financial condition,” and “—Our use of derivatives exposes us to credit and market risk,” as well as Part II, Item 7A, “Quantitative and Qualitative Disclosures about Market Risk—Foreign Currency Exchange Rate Risk.” For additional financial information regarding our two reportable segments, refer to Note 17—Segments in Item 8, “Financial Statements and Supplementary Data” of this Annual Report on Form 10-K.

Seasonality. The Company's highest loan demand occurs generally from October through December, its third fiscal quarter. Loan demand is generally lowest and loan repayment highest from January to March, its fourth fiscal quarter. Consequently, the Company experiences significant seasonal fluctuations in its operating results and cash needs. Operating results for the Company's third fiscal quarter are generally lower than in other quarters, and operating results for its fourth fiscal quarter are generally higher than in other quarters. However, the effects of COVID-19 could impact our typical seasonal trends.

Lending and Collection Operations. The Company seeks to provide short-term consumer installment loans to the segment of the population that has limited access to other sources of credit. In evaluating the creditworthiness of potential customers, the Company primarily examines the individual's discretionary income, length of current employment and/or sources of income, duration of

residence, and prior credit experience. Loans are made to individuals on the basis of their discretionary income and other factors and are limited to amounts we believe that customers can reasonably be expected to repay from that income given our assessment of their stability and ability and willingness to pay. The Company also generates a proprietary credit score in assisting loan decisions to potential new customers that evaluates key attributes such as payment history, outstanding debt, length of credit history, number of credit inquiries as well as credit mix. All loan applicants are required to complete standardized credit applications in person or by telephone at local Company branches. Each of the Company's local branches are equipped to perform rapid background, employment, and credit checks and approve loan applications promptly, often while the customer waits. The Company's employees verify the applicant's sources of income and credit histories through telephone checks with employers, other employment references, and verification with various credit bureaus. Substantially all new customers are required to submit a listing of personal property that will serve as collateral to secure the loan, but the Company does not rely on the value of such collateral in the loan approval process and generally does not perfect its security interest in that collateral. Accordingly, if the customer were to default in the repayment of the loan, the Company may not be able to recover the outstanding loan balance by resorting to the sale of collateral.

The Company believes that development and continual reinforcement of personal relationships with customers improve the Company's ability to monitor their creditworthiness, reduce credit risk, and generate customer loyalty. It is not unusual for the Company to have made a number of loans to the same customer over the course of several years, many of which were refinanced with a new loan after the borrower had reduced the existing loan's outstanding balance by making multiple payments. In determining whether to refinance existing loans, the Company typically requires loans to be current on a recency basis, and repeat customers are generally required to complete a new credit application if they have not completed one within the prior two years.

~~In fiscal~~ ~~2018~~

Table of Contents

Approximately 79.6%, ~~approximately~~78.7%, and 79.0% of the Company's loans were generated through refinancings of outstanding loans and the origination of new loans to previous ~~customers.~~customers in fiscal 2020, 2019, and 2018, respectively. A refinancing represents a new loan transaction with a present customer in which a portion of the new loan proceeds is used to repay the balance of an existing loan and the remaining portion is advanced to the customer. The Company markets the opportunity for qualifying customers to refinance existing loans prior to maturity. In many cases the existing customer’s past performance and established creditworthiness with the Company qualifies that customer for a larger loan. This, in turn, may increase the fees and other income realized for a particular customer. For fiscal ~~2018~~, ~~2017~~2020, 2019, and ~~2016~~,2018, the percentages of the Company's loan originations that were refinancings of existing loans were 66.9%, 66.2%, and 65.9%, ~~66.8% and 69.4%,~~ respectively.

The Company allows refinancing of delinquent loans on a case-by-case basis for those customers who otherwise satisfy the Company's credit standards. Each such refinancing is carefully examined before approval in an effort to avoid increasing credit risk. A delinquent loan generally may be refinanced only if the customer has made payments that, together with any credits of insurance premiums or other charges to which the customer is entitled in connection with the refinancing, reduce the balance due on the loan to an amount equal to or less than the original cash advance made in connection with the loan. The Company does not allow the amount of the new loan to exceed the original amount of the existing loan. The Company believes that refinancing delinquent loans for certain customers who have made periodic payments allows the Company to increase its average loans outstanding and its interest, fees and other income without experiencing a significant increase in loan losses. These refinancings also provide a resolution to temporary financial setbacks for these borrowers and sustain their credit rating. ~~Because they are allowed on a selective basis only, refinancings~~Refinancings of delinquent loans represented 1.3%, 1.1%, and 1.2% of the Company’s loan volume in fiscal 2020, 2019, and 2018,. respectively.

To reduce late payment risk, local branch staff encourage customers to inform the Company in advance of expected payment problems. Local branch staff also promptly contact delinquent customers following any payment due date and thereafter remain in close contact with such customers through phone calls or letters until payment is received or some other resolution is reached. The Company expanded our centralized collections in fiscal 2018, focusing on customers who have become more than 90 days past due on a recency basis. In Alabama, Georgia, ~~Oklahoma,~~Idaho, Indiana, Illinois, Kentucky, Louisiana, Missouri, ~~Tennessee, Alabama, Louisiana,~~ New Mexico, ~~Wisconsin, Kentucky, Indiana~~Oklahoma, Tennessee, Utah, and ~~Idaho~~Wisconsin, the Company is permitted under state laws to garnish customers' wages for repayment of loans, but the Company does not otherwise generally resort to litigation for collection purposes and rarely attempts to foreclose on collateral.

Insurance-related Operations. In As discussed above, in certain states, the Company sells credit insurance to customers in connection with its loans as an agent for an unaffiliated insurance company. These insurance policies provide for the payment of the outstanding balance of the Company's loan upon the occurrence of an insured event. The Company earns a commission on the sale of such credit insurance, which, for most products, is directly impacted by the claims experience of the insurance company on policies sold on its behalf by the Company. In states where commissions on certain products are capped, the commission earned is not directly impacted by the claims experience.

The Company has a wholly-owned, captive insurance subsidiary that reinsures a portion of the credit insurance sold in connection with loans made by the Company. Certain coverages currently sold by the Company on behalf of the unaffiliated insurance carrier are ceded by the carrier to the captive insurance subsidiary, providing the Company with an additional source of income derived from the earned reinsurance premiums. In fiscal ~~2018~~,2020, the captive insurance subsidiary reinsured approximately ~~12.0%~~10.5% of the credit insurance sold by the Company and contributed approximately ~~$2.1~~$2.2 million to the Company's total revenue.

Non-Filing Insurance. The Company typically does not perfect its security interest in collateral securing its smaller loans by filing ~~Uniform Commercial Code (“UCC”)~~UCC financing statements. ~~Statutes in Georgia, Louisiana, South Carolina, Kentucky and Alabama permit the Company to charge a non-filing or non-recording~~Non-filing insurance ~~premium in connection with certain loans originated in these states. These~~ premiums are equal in aggregate amount to the premiums paid by the Company to purchase non-filing insurance coverage from an unaffiliated insurance company. Under its non-filing insurance coverage, the Company is reimbursed for losses on loans resulting from its policy not to perfect its security interest in collateral securing the loans.

~~Information Technology.~~ ParaData Financial Systems, a wholly-owned subsidiary of the Company, is a financial services software company headquartered near St. Louis, Missouri. Using the proprietary data processing software package developed by ParaData, the Company is able to fully automate all of its loan account processing and collection reporting. The system provides thorough management information and control capabilities.

Monitoring and Supervision. The Company's loan operations are organized into Southeastern, Central, and Western ~~Divisions and Mexico. The~~Divisions. As of March 31, 2020 the Southeastern Division ~~consists~~consisted of ~~Alabama,~~ Georgia, ~~Kentucky,~~Missouri, South Carolina and Tennessee; the Central Division ~~consists~~consisted of Illinois, Indiana, ~~Missouri,~~Kentucky, Louisiana, Mississippi, Oklahoma and Wisconsin; and the Western Division ~~consists~~consisted of Alabama, Idaho, ~~Louisiana, Mississippi,~~ New Mexico, Texas, and ~~Texas.~~Utah. Several levels of management monitor and supervise the operations of each of the Company's branches. Branch managers are directly responsible for the performance of their respective branches. District ~~supervisors~~Managers are responsible for the performance of 8 to 11 branches in their ~~districts,~~districts. They typically communicate with the branch managers of each of their branches at least weekly and visit the branches at least monthly. The Regional Vice Presidents of Operations monitor the performance of all branches within their states (or partial state in the case of Texas), primarily through communication with ~~district supervisors.~~District Managers. These Regional Vice Presidents of Operations typically

Table of Contents

communicate with the ~~district supervisors~~District Managers of each of their districts weekly and regularly visit branches. The Senior Vice Presidents of each of the Southeastern, Central, and Western Divisions are responsible for supervising the Regional Vice Presidents of Operations.

Senior management has access to daily delinquency, loan volume, charge-off, and other statistical data on a consolidated, state and branch level. At least eight times per fiscal year ~~district supervisors~~District Managers examine the operations of each branch in their geographic area and submit standardized reports detailing their findings to the Company's senior management. The Company takes a risk-based approach to determine internal audit frequency. At least once ~~per year~~every 18 months each branch undergoes an audit by the Company's internal auditors. These audits include an examination of cash balances and compliance with Company loan approval, review and collection procedures, and compliance with federal and state laws and regulations.

Staff and Training. Local branches are ~~generally~~ staffed with a minimum of two ~~to four~~ employees. The branch manager supervises and administers operations of the branch and is responsible for approving all ~~new and former~~ borrower loan applications and requests for increases in the amount of credit extended. Each branch generally has one or two ~~branch service representatives~~account specialists who take loan applications, process loan applications, apply payments, and assist in the preparation of operational reports, collection efforts, and marketing activities. Larger branches may employ additional ~~branch service representatives.~~account specialists.

New employees are required to review detailed training materials that ~~outline~~explain the Company's operating policies and procedures. The Company tests each employee on the training materials during the first year of employment. In addition, each branch associate completes an online training session once every week and attends periodic training sessions outside the branch. The Company has also implemented an enhanced training tool known as World University, which provides continuous, real-time, ~~effective,~~ on-line training to all locations. This allows for more training opportunities to be available to all employees throughout the course of their career with the Company.

Advertising. The Company actively advertises through direct mail, targeting both its present and former customers and potential customers who have used other sources of consumer credit. The Company obtains or acquires mailing lists from third party sources. In addition to the general promotion of its loans for last-minute needs, back-to-school needs and other uses, the Company advertises extensively during the October through December holiday season and in connection with new branch openings. The Company also advertises across digital platforms, by email and to existing customers via SMS/text. The Company believes its advertising contributes significantly to its ability to compete effectively with other providers of small-loan consumer credit. Advertising expenses as a percent of revenue were approximately 4.1%, ~~3.4%~~4.1%, and ~~3.0%~~4.2% in fiscal 2020, 2019, and 2018, ~~2017, and~~ ~~2016~~, respectively.

Competition. The small-loan consumer finance industry is highly fragmented, with numerous competitors. The majority of the Company's competitors are independent operators with generally less than 100 branches. Competition from community banks and credit unions is limited because they typically do not make loans of less than $5,000. ~~While it is hard to surmise exactly what impact our competitors have on our business, we~~We believe that ~~factors such as~~ online lending could be affecting the consumer lending market within which we operate. ~~Additionally, although~~While it appears online lenders ~~appear to be~~are marketing to a different customer segment than that of our primary customers, some of our customers may overlap.

The Company believes that competition between small-loan consumer finance companies occurs primarily on the basis of the strength of customer relationships, customer service, and reputation in the local community rather than pricing, as participants in this industry generally all charge interest rates and fees at or close to the maximum permitted by applicable laws. The Company believes that its relatively larger size affords it a competitive advantage over smaller companies by increasing its access to, and reducing its cost of, capital.

Several of the states in which the Company currently operates limit the size of loans made by small-loan consumer finance companies and prohibit the extension of more than one loan to a customer by any one company. As a result, many customers borrow from more than one finance company, which enables the Company, subject to the limitations of various consumer protection and privacy statutes, including, but not limited to, the Fair Credit Reporting Act and the Gramm-Leach-Bliley Act, to obtain information on the credit history of specific customers from other consumer finance companies.

Employees. As of March 31, ~~2018,~~2020, the Company had ~~3,419 U.S.~~3,744 employees, none of whom were represented by labor ~~unions and 1,114 employees in Mexico, all of whom were represented by a Mexico-based labor union.~~unions. The Company considers its relations with its employees to be good. The Company seeks to hire people who will become long-term employees, and, as a result, the vast majority of our field leadership has been promoted from within.

Information about our Executive Officers ~~of the Company~~. The names and ages, positions, terms of office and periods of service of each of the Company's executive officers (and other business experience for executive officers who have served as such for less than five years) are set forth below. The term of office for each executive officer expires upon the earlier of the appointment and qualification of a successor or such officer's death, resignation, retirement, or removal.

Table of Contents



Name and Age		Position		Period of Service as Executive Officer and Pre-Executive Officer Experience (if an Executive Officer for Less Than Five Years)

~~James H. Wanserski (66)~~R. Chad Prashad (39)		President and Chief Executive Officer		President and Chief Executive Officer since ~~January~~June 2018; ~~consultant with JS&R Business~~Senior Vice President, Chief Strategy & Analytics Officer from February 2018 to June 2018; Vice President of Analytics from June 2014 to February 2018; Senior Director of Strategy Development for Resurgent Capital Services ~~L.L.C. d/b/a Wanserski & Associates (“W&A”) since 2010; partner~~(a consumer debt managing and servicing company) from 2013 to June 2014; Director of ~~Hardesty, LLC~~Legal Strategy for Resurgent Capital Services from ~~2015~~2009 to ~~2016.~~2013.

John L. Calmes Jr. ~~(38)~~(40)		~~Senior~~Executive Vice President, Chief Financial and Strategy Officer, and Treasurer		Executive Vice President and Chief Financial and Strategy Officer and Treasurer since October 2018; Senior Vice President, Chief Financial Officer and Treasurer ~~since~~from November ~~2015;~~2015 to October 2018; Vice President, Chief Financial Officer and Treasurer ~~since~~from December ~~2013;~~2013 to November 2015; Director of Finance –- Corporate and Investment Banking Division of Bank of Tokyo-Mitsubishi UFJ in 2013; Senior Manager of PricewaterhouseCoopers from 2011 to 2013; Manager of PricewaterhouseCoopers from 2008 to 2011.

~~Ravin C. Prashad (37)~~		~~Senior Vice President and Chief Strategy & Analytics Officer~~	Senior Vice President, Chief Strategy & Analytics Officer since February 2018; Vice President of Analytics from 2014-2018; Senior Director of Strategy Development for Resurgent Capital Services from 2013-2014, Director of Legal Strategy for Resurgent Capital Services from 2009-2013.

D. Clinton Dyer ~~(45)~~(47)	Executive Vice President and Chief Branch Operations Officer		Executive Vice President and Chief Branch Operations Officer since February 2018; Executive Vice President of Branch Operations from September 2016 to February 2018; Senior Vice President, Southeastern Division from November 2015 to September 2016; Senior Vice President, Central Division from June 2005 to November 2015; Vice President, Operations –Tennessee and Kentucky from April 2002 to June 2005.

~~Jeff L. Tinney (56)~~Luke J. Umstetter (40)		Senior Vice President, ~~Western Division~~Secretary, and General Counsel		Senior Vice President, ~~Western Division,~~Secretary and General Counsel since August 2018; General Counsel and Chief Compliance Officer for Shellpoint Mortgage Servicing from December 2015 to August 2018; General Counsel for Global Lending Services from May 2015 to December 2015; Managing Counsel for Resurgent Capital Services, June ~~2007; Vice President, Operations – Texas and New Mexico from June 2001~~2009 to ~~June 2007; Vice President, Operations – Texas and Louisiana from April 1998 to June 2001.~~May 2015.

~~Erik T. Brown (45)~~A. Lindsay Caulder (44)		Senior Vice President, ~~Central Division~~Human Resources		Senior Vice President, ~~Central Division~~Human Resources since ~~November 2015;~~October 2018; Vice President, Human Resources from February 2016 to October 2018; Divisional Vice President - Human Resources of Family Dollar Corporation from 2012 to 2016; Director - Learning and Talent Acquisition of Family Dollar Corporation from 2009-2012.

Jason E. Childers (45)		Senior Vice President, Information Technology		Senior Vice President, Information Technology since October 2018; Vice President of ~~Operations, Missouri~~IT Strategic Solutions from ~~July 2005~~April 2016 to ~~November 2015; District Supervisor~~October 2018, Partner and Head of IT at Sabal Financial Group, LP from ~~November 2003 to July 2005.~~ March 2009 until April 2016.

~~Jackie C. Willyard (55)~~Scott McIntyre (43)		Senior Vice President, ~~South Eastern Division~~Accounting		Senior Vice President ~~South Eastern Division~~of Accounting since ~~September 2016;~~October 2018; Vice President of ~~Operations, Kentucky~~Accounting-US from ~~August 2003~~June 2013 to ~~September 2016.~~October 2018; Controller-US from June 2011 to June 2013.

Table of Contents

Government Regulation.

~~U. S.~~ Operations. Small-loan consumer finance companies are subject to extensive regulation, supervision, and licensing under various federal and state statutes, ordinances, and regulations. In many cases these statutes establish maximum loan amounts and interest rates and the types and maximum amounts of fees and other charges. In addition, state laws regulate collection procedures, the keeping of books and records, and other aspects of the operation of small-loan consumer finance companies. Generally, state regulations also establish minimum capital requirements for each local branch. Accordingly, the ability of the Company to expand by acquiring existing branches and opening new branches will depend in part on obtaining the necessary regulatory approvals.

For example, Texas regulation requires the approval of the Texas Consumer Credit Commissioner for the acquisition, directly or indirectly, of more than 10% of the voting or common stock of a consumer finance company. A Louisiana statute prohibits any person from acquiring control of 50% or more of the shares of stock of a licensed consumer lender, such as the Company, without first obtaining a license as a consumer lender. The overall effect of these laws, and similar laws in other states, is to make it more difficult to acquire a consumer finance company than it might be to acquire control of an unregulated ~~corporation.~~company.

All of the Company's branches are licensed under the laws of the state in which the branch is located. Licenses ~~granted by the regulatory agencies~~ in these states are subject to renewal every year and may be revoked for failure to comply with applicable

state and federal laws and regulations. In the states in which the Company currently operates, licenses may be revoked only after an administrative hearing.

The Company and its operations are regulated by several state agencies, including the following:

•The Alabama State Banking Department

•The Industrial Loan Division of the Office of the Georgia Insurance Commissioner

•The Idaho Department of Finance

•The Consumer Credit Division of the Illinois Department of Financial Institutions

•The Indiana Department of Financial Institutions

•The Kentucky Department of Financial Institutions

•The Louisiana Office of Financial Institutions

•The Mississippi Department of Banking and Consumer Finance

•The Missouri Division of Finance

•The Financial Institutions Division of the New Mexico Regulation and Licensing Department

•The Oklahoma Department of Consumer Credit

•The Consumer Finance Division of the South Carolina Board of Financial Institutions and the South Carolina Department of Consumer Affairs

•The Tennessee Department of Financial Institutions

•The Texas Office of the Consumer Credit Commissioner

•The ~~Oklahoma Department of Consumer Credit~~

~~The Louisiana Office of Financial Institutions~~

~~The Tennessee~~Utah Department of Financial Institutions

~~The Missouri Division of Finance~~

~~The Consumer Credit Division of the Illinois Department of Financial Institutions~~

~~The Financial Institutions Division of the New Mexico Regulation and Licensing Department~~

~~The Kentucky Department of Financial Institutions~~

~~The Alabama State Banking Department~~

•The Wisconsin Department of Financial Institutions

~~The Indiana Department of Financial Institutions~~

~~The Mississippi Department of Banking and Consumer Finance~~

~~The Idaho Department of Finance.~~

These state regulatory agencies audit the Company's local branches from time to time, and ~~each~~most state ~~agency performs~~agencies perform an annual compliance audit of the Company's operations in that state.

Insurance. The Company is also subject to state regulations governing insurance agents in the states in which it sells credit insurance. State insurance regulations require that insurance agents be licensed, govern the commissions that may be paid to agents in connection with the sale of credit insurance and limit the premium amount charged for such insurance. The Company's captive insurance subsidiary is regulated by the insurance authorities of the Turks and Caicos Islands of the British West Indies, where the subsidiary is organized and domiciled.

Consumer finance companies are affected by changes in state and federal statutes and regulations. The Company actively participates in trade associations and in lobbying efforts in the states in which it operates and at the federal level. There have been, and the Company expects that there will continue to be, media attention, initiatives, discussions, proposals, and legislation regarding the entire consumer credit industry, as well as our particular installment loan business, and possible significant changes to the laws and regulations that govern our business, or the authority exercised pursuant to those laws and ~~regulations that govern our business.~~regulations. In some cases, proposed or pending legislative or regulatory changes have been introduced that would, if enacted, have a material adverse effect on, or possibly even eliminate, our ability to continue our current business. We can give no assurance that the laws and regulations that govern our business, or the interpretation or administration of those laws and regulations, will remain unchanged or that any such future changes will not materially and adversely affect, or in the worst case, eliminate, the Company’s lending practices, operations, profitability, or prospects. See "State legislation" and “Federal

Table of Contents

legislation” below and Part I, Item 1A, “Risk Factors,” for a further discussion of the potential impact of regulatory changes on our business.

State legislation. The Company is subject to numerous state laws and regulations that affect our lending activities. Many of these regulations impose detailed and complex constraints on the terms of our loans, lending forms and operations. Further, there is a trend of increased state regulation on loan origination, servicing, and collection procedures, as well as more detailed reporting and examinations, and coordination of examinations among the states. Failure to comply with applicable laws and regulations could subject us to regulatory enforcement action that could result in the assessment against us of civil, monetary, or other penalties.

In addition, state authorities regulate and supervise our insurance operations. The extent of such regulation varies by product and by state, but relate primarily to the following: licensing; conduct of business, including marketing and sales practices; periodic financial and market conduct examination of the affairs of insurers; form and content of required financial reports; standards of solvency; limitations on the payment of dividends and other affiliate transactions; types of products offered; approval of policy forms and premium rates; formulas used to calculate any unearned premium refund due to an insured customer; permissible investments; deposits of securities for the benefit of policyholders; reserve requirements for unearned premiums, losses, and other purposes; and claims processing.

In the past, several state legislative and regulatory proposals have been introduced which, had they become law, would have had a materially adverse impact on our operations and ability to continue to conduct business in the relevant state. Although to date none of these state initiatives have been successful, state legislatures continue to receive pressure to adopt similar legislation that would affect our lending operations. For example, in Missouri, following a 2013 failed ballot initiative, the same proponents again commenced ballot initiatives to legislatively cap annual interest rates at 36% and to constitutionally impose other interest rate limitations. The proponents of the rate cap did not obtain sufficient signatures on this initiative to have it placed on the November 2014 election ballot. A similar attempt to introduce rate cap legislation was initiated in New Mexico, but was tabled in early February 2015 by a legislative committee. There can be no assurance that proponents of these or similar initiatives will not pursue them and be successful in the future.

In addition, any adverse change in existing laws or regulations, or any adverse interpretation or litigation relating to existing laws and regulations in any state in which we operate, could subject us to liability for prior operating activities or could lower or eliminate the profitability of our operations going forward by, among other things, reducing the amount of interest and fees we can charge in connection with our loans. If these or other factors lead us to close our branches in a state, then in addition to the loss of net revenues attributable to that closing, we would also incur closing costs such as lease cancellation payments, and we would have to write off assets that we could no longer use. If we were to suspend rather than permanently cease our operations in a state, we may also have continuing costs associated with maintaining our branches and our employees in that state, with little or no revenues to offset those costs.

Federal legislation. In addition to state and local laws and regulations, we are subject to numerous federal laws and regulations that affect our lending operations. These laws include the Truth in Lending Act, the Equal Credit Opportunity Act, ~~and~~the Military Lending Act, the Fair Credit Reporting Act, and the regulations thereunder, and the Federal Trade Commission's Credit Practices Rule. These laws require the Company to provide complete disclosure of the principal terms of each loan to the borrower prior to the consummation of the loan transaction, prohibit misleading advertising, protect against discriminatory lending practices, and prohibit unfair, deceptive, or abusive credit practices. Among the principal disclosure items under the Truth in Lending Act and Regulation Z, which implements this statute, are the terms of repayment, the final maturity, the total finance charge, and the annual percentage rate charged on each loan. The Equal Credit Opportunity Act prohibits creditors from discriminating against loan applicants on, among other things, the basis of race, color, sex, age, or marital status. Pursuant to Regulation B promulgated under the Equal Credit Opportunity Act, creditors are required to make certain disclosures regarding consumer rights and advise consumers whose credit applications are not approved of the reasons for the rejection. The Military Lending Act applies to active-duty service members and their covered dependents. We are prohibited from charging a borrower covered under the Military Lending Act more than a 36% Military Annual Percentage Rate, which includes certain costs associated with the loan in calculating the interest rate. The Fair Credit Reporting Act, ~~also~~which among other things, governs the use of credit bureau reports and reporting information to credit bureaus. Additionally, the Fair Credit Reporting Act requires the Company to provide certain information to consumers whose credit applications are not approved on the basis of a report obtained from a consumer reporting agency and to provide additional information to those borrowers whose loans are approved and consummated if the credit decision was based in whole or in part on the contents of a credit report. The Credit Practices Rule limits the types of property a creditor may accept as collateral to secure a consumer loan. Violations of ~~the~~these statutes and regulations ~~described above~~ may result in actions for damages, claims for refund of payments made, certain fines and penalties, injunctions against certain practices, and the potential forfeiture of rights to repayment of loans.

Although these laws and regulations remained substantially unchanged for many years, over the last several years the laws and regulations directly affecting our lending activities have been under review and are subject to change as a result of various developments and changes in economic conditions, the make-up of the executive and legislative branches of government, and the political and media focus on issues of consumer and borrower protection. See Part I, Item 1A, “Risk Factors—Media and public characterization of consumer installment loans as being predatory or abusive could materially adversely affect our

Table of Contents

business, prospects, results of operations, and financial condition” below. Any changes in such laws and regulations could force us to modify, suspend, or cease part or, in the worst case, all of our existing operations. It is also possible that the scope of federal regulations could change or expand in such a way as to preempt what has traditionally been state law regulation of our business activities. The enactment of one or more of such regulatory changes could materially and adversely affect our business, results of operations, and prospects.

Various legislative proposals addressing consumer credit transactions have been passed in recent years or are currently pending in the U.S. Congress. Congressional members continue to receive pressure from consumer activists and other industry opposition groups to adopt legislation to address various aspects of consumer credit transactions. As part of a sweeping package of financial industry reform regulations, in July 2010 Congress passed and the President signed into law the ~~“Dodd-Frank~~Dodd-Frank Wall Street Reform and Consumer Protection ~~Act”~~Act (the “Dodd-Frank Act”). ~~This created, among other things, a new federal regulatory entity,~~The Dodd-Frank Act established the Consumer Financial Protection Bureau (commonly referred to as the CFPB), ~~with~~which has sweeping regulatory, supervisory, and enforcement ~~authority~~powers over providers of consumer financial ~~transactions.~~products and services, including explicit supervisory authority to examine and require registration of non-depository lenders and to promulgate rules that can affect the practices and activities of lenders. The CFPB continues to actively engage in the announcement and implementation of various plans and initiatives in the area of consumer financial transactions generally. Some of these CFPB announced plans and initiatives, if implemented, would directly affect certain loan products we currently offer and subject us to the CFPB’s supervisory authority. See Part II, Item 7, “Management’s Discussion and Analysis of Financial Condition and Results of Operations - Regulatory Matters,” for more information regarding the CFPB's regulatory initiatives.

The Dodd-Frank Act also gives the CFPB the authority to examine and regulate large non-depository financial companies and gives the CFPB authority over anyone deemed by rule to be a “larger participant of a market for other consumer financial products or services.” The CFPB contemplates regulating the installment lending industry as part of the “consumer credit and related activities” market. However, this so-called “larger participant rule” will not impose substantive consumer protection requirements, but rather will provide to the CFPB the authority to supervise larger participants in certain markets, including by requiring reports and conducting examinations to ensure, among other things, that they are complying with existing federal consumer financial law. While the CFPB has defined a “larger participant” standard for certain markets, such as the debt collection, automobile finance, and consumer reporting markets, it has not yet acted to define “larger participant” in the traditional installment lending market. If, in the future, a traditional installment lending “larger participant rule” is promulgated by the CFPB, the rule would likely cover only the largest installment lenders, and we do not yet know whether the definition of larger participant would cover us.

In addition to the grant of certain regulatory powers to the CFPB, the Dodd-Frank Act gives the CFPB authority to pursue administrative proceedings or litigation for violations of federal consumer financial laws. In these proceedings, the CFPB can obtain cease and desist orders (which can include orders for restitution or rescission of contracts, as well as other kinds of affirmative relief) and monetary penalties. Also, where a company has violated Title X of the Dodd-Frank Act or CFPB regulations thereunder, the Dodd-Frank Act empowers state attorneys general and state regulators to bring civil actions to remedy violations of state law.

Although the Dodd-Frank Act prohibits the CFPB from setting interest rates on consumer loans, efforts to create a federal usury cap, applicable to all consumer credit transactions and substantially below rates at which the Company could continue to operate profitably, are still ongoing. Any federal legislative or regulatory action that severely restricts or prohibits the provision of small-loan consumer credit and similar services on terms substantially similar to those we currently provide would, if enacted, have a material, adverse impact on our business, prospects, results of operations and financial condition. Any federal law that would impose a national 36% or similar annualized credit rate cap on our services would, if enacted, almost certainly eliminate our ability to continue our current operations. See Part I, Item 1A, “Risk Factors - Federal legislative or regulatory proposals, initiatives, actions or changes that are adverse to our operations or result in adverse regulatory proceedings, or our failure to comply with existing or future federal laws and regulations, could force us to modify, suspend, or cease part or all of our nationwide operations,” for further information regarding the potential impact of adverse legislative and regulatory changes.

In July 2015, the Department of Defense (the “DoD”) amended its regulations implementing the Military Lending Act (the “MLA”) by issuing final regulations (the “Final Rule”). Prior MLA regulations prohibited creditors from making payday loans, non-purchase money motor vehicle title loans with a term of less than 181 days, and refund anticipation loans to “covered borrowers,” which includes members of the armed forces (i) on active duty; (ii) on active Guard and Reserve Duty; and (iii) their dependents if the APR exceeded 36%Available Information. The Company ~~did not make any~~maintains an Internet website, “www.LoansByWorld.com,” where interested persons will be able to access free of charge, among other information, the ~~loans covered under the prior MLA regulations. However, the Final Rule expands the MLA~~Company’s annual reports on Form 10-K, its quarterly reports on Form 10-Q, and its ~~36% APR cap~~current reports on Form 8-K as well as amendments to ~~cover~~these filings via a ~~broader range of credit products. The Final Rule covers credit offered or extended~~link to a ~~“covered borrower” primarily~~third-party website. These documents are available for personal, family, or household purposes that is either subject to a finance charge or payable by a written agreement in more than four installments. The Final Rule mandates, among other things, that a creditor must provide both oral and written disclosures, including an all-inclusive APR referred toaccess as soon as reasonably practicable after we electronically file these documents with the Military Annual Percentage Rate (“MAPR”), and must not require arbitration in agreements with “covered borrowers." Additionally, the Final Rule prohibits creditors from entering into any credit transactions with covered borrowers that use the title of a vehicle as security for the credit obligation. Creditors may elect to check a borrower’s status as a “covered borrower” either in a database maintained by the DoD or through a nationwide consumer reporting agency before entering into a consumer credit transaction. Doing so provides a creditor with a legally conclusive determination as to the borrower’s status and affords the creditor a safe harbor from liability as to the “covered borrower” determination. While the Final Rule became effective on October 1, 2015, the limitations in the Final Rule apply only to consumer credit transactions or accounts for consumer credit consummated or established on or after October 3, 2016. As such, effective September 1, 2016, the Company elected to no longer make loans to covered borrowers (active duty military personnel and their dependents) due to these new restrictions in the law.SEC. The Company ~~believes the implementation of the Final Rule will not adversely affect its operations or financial condition.~~

~~Mexico Operations.~~ Effective May 1, 2008, World Acceptance Corporation de Mexico, S. de R.L. de C.V. was converted to WAC de Mexico, S.A. de C.V., SOFOM, E.N.R. (“WAC de Mexico SOFOM”), and due to such conversion, this entity became organized as a Sociedad Financiera de Objeto Múltiple, Entidad No Regulada (Multiple Purpose Financial Company, Non-Regulated Entity or “SOFOM, ENR”). Mexican law provides for administrative regulation of companies that are organized as SOFOM, ENRs. As such, WAC de Mexico SOFOM is mainly governed by different federal statutes, including the General Law of Auxiliary Credit Activities and Organizations, the Law for the Transparency and Order of Financial Services, the General Law of Credit Instruments and Operations, and the Law of Protection and Defense to the User of Financial Services. SOFOM, ENRs are also subject to regulation by and surveillance of the National Commission for the Protection and Defense of Users of Financial Services (“CONDUSEF”). CONDUSEF, among other things, acts as mediator and arbitrator in disputes between financial lenders and customers, and resolves claims filed by loan customers. CONDUSEF also prevents unfair and discriminatory lending practices, and regulates, among other things, the form of loan contracts, consumer disclosures, advertisement, and certain operating procedures of SOFOM, ENRs, with such regulations pertaining primarily to consumer protection and adequate disclosure and transparency in the terms of borrowing. Neither CONDUSEF nor federal statutes impose interest rate caps on loans granted by SOFOM, ENRs. Due to anti-money laundering laws, the consumer loan industry is now being reviewed by the National Banking and Securities Commission ("CNBV") for compliance with anti-money laundering regulations. The consumer loan industry, as with most businesses in Mexico, is also subject to other various regulations in the areas of tax compliance and employment matters, among others, by various federal, state and local governmental agencies. Generally, federal regulations take precedence over the state statutes with respect to the consumer loan operations of SOFOM, ENRs.

~~Our Mexican operations are also subject to compliance~~files these reports with the ~~U.S. Foreign Corrupt Practices Act of 1977, as amended (“FCPA”), which prohibits corporations~~SEC via the SEC’s EDGAR filing system, and individuals from paying, offering to pay, or authorizing the payment of anything of value to any foreign government official, government staff member, political party, or political candidate in an attempt to obtain or retain business or to otherwise influence a person working in an official capacity. Wesuch reports also may be ~~implicated under~~accessed via the ~~FCPA by the activities of our partners~~SEC’s EDGAR database at www.sec.gov. Information included on or ~~other agents. The FCPA also requires us, as a public company,~~linked to make and keep books and records that accurately and fairly reflect all of our transactions and to devise and maintain an adequate system of internal accounting controls. The anti-corruption provisions of the FCPA are enforced by the U.S. Department of Justice (“DOJ”). In addition, the SEC requires strict compliance with the accounting and internal control standards set forth under the FCPA. Failure to comply with the FCPA can expose the Company and/or individual employees to potentially severe criminal and civil penalties. Such

penalties, if assessed, may have a material adverse effect on our business, financial condition, and results of operations. As discussed under Item 1A, “Risk Factors—We may be exposed to liabilities under the FCPA, and any determination that the Company or any of its subsidiaries has violated the FCPA could have a material adverse effect on our business and liquidity,” and Part I, Item 3, “Legal Proceedings—Mexico Investigation” in this Annual Report on Form 10-K, the Company has retained outside counsel and forensic accountants to conduct an investigation of certain transactions and payments in Mexico that potentially implicate the FCPA, including the books and records provisions thereof, and the SEC has issued a formal order of investigation in connection with the same.

~~Available Information. The information regarding~~ our website ~~and availability of our filings with the SEC as described in the second paragraph under “Introduction” above~~ is not incorporated by reference into this ~~Item 1~~annual report.

Table of ~~Part I.~~

Contents



Item 1A.			Risk Factors

Forward-Looking Statements

This annual report contains various “forward-looking statements” within the meaning of the Private Securities Litigation Reform Act of 1995 that are based on management’s beliefs and assumptions, as well as information currently available to management. Statements other than those of historical fact, as well as those identified by the use of words such as “anticipate,” “estimate,” ~~"intend,"~~“intend,” “plan,” “expect,” “believe,” “may,” “will,” “should,” “would,” “could,” and any variations of the foregoing and similar expressions, are forward-looking statements. Although we believe that the expectations reflected in any such forward-looking statements are reasonable, we can give no assurance that such expectations will prove to be correct. Any such statements are subject to certain risks, uncertainties, and assumptions. Should one or more of these risks or uncertainties materialize, or should underlying assumptions prove incorrect, our actual financial results, performance or financial condition may vary materially from those anticipated, estimated, expected or implied by any forward-looking statements.

Investors should consider the following risk factors, in addition to the other information presented in this annual report and the other reports and registration statements the Company files with or furnishes to the SEC from time to time, in evaluating us, our business, and an investment in our securities. Any of the following risks, as well as other risks, uncertainties, and possibly inaccurate assumptions underlying our plans and expectations, could result in harm to our business, results of operations and financial condition and cause the value of our securities to decline, which in turn could cause investors to lose all or part of their investment in our Company. These factors, among others, could also cause actual results to differ materially from those we have experienced in the past or those we may express or imply from time to time in any forward-looking statements we make. Investors are advised that it is impossible to identify or predict all risks, and ~~that~~those risks not currently known to us or ~~that~~those we currently deem immaterial also could affect us in the future. The following risks should not be construed as exclusive and should be read with the other cautionary statements that are in this Annual Report on Form 10-K. The Company does not undertake any obligation to update ~~any~~ forward-looking statements, itexcept as may ~~make.~~be required by law, whether as a result of new information, future developments, or otherwise.

The coronavirus (COVID-19) pandemic has and is expected to continue adversely affecting our business, liquidity, results of operations and financial position.

The COVID-19 pandemic has resulted in widespread volatility and deterioration in household, business, economic, and market conditions. The ultimate extent of the impact of the COVID-19 global pandemic on our capital, liquidity, and other financial positions and on our business, results of operations, and prospects will depend on a number of evolving factors, including the duration, response, effect on customers, employees and service providers, and the effect on markets and economies.

We are unable to estimate the full impact of COVID-19 on our business and operations at this time. However, we have started to experience reduced demand for our products and services.We expect to continue experiencing adverse effects related to the pandemic, any of which could have a material adverse effect on our financial position, results of operations, and prospects. Sustained adverse effects may also prevent us from satisfying our minimum capital ratios and other requirements under our revolving credit facility.

In addition, as a result of our CECL implementation in fiscal 2021, our financial results may be negatively affected as weak or deteriorating economic conditions are forecasted and alter our expectations for credit losses. In addition, due to the expansion of the time horizon over which we are required to estimate future credit losses under CECL, we may experience increased volatility in our future provisions for credit losses. As a result, factoring in COVID-19, we could incur a significant provision expense for credit losses in the first quarter of 2021 and may incur significant provision expense for credit losses in future periods as well.

Given the unprecedented nature of the crisis, our financial and economic models may be unable to accurately predict and respond to the impact of the economic contraction or lasting changes to customer behaviors, which in turn may limit our ability to manage credit risk and avoid higher charge-off rates. Additionally, our credit and economic models may not be able to adequately predict or forecast credit losses, loan receivables or other financial metrics during and after the crisis, which could result in our reserves being too large or insufficient. We do not yet know the full extent of the impacts on our business, our operations or the global economy as a whole.

Federal legislative or regulatory proposals, initiatives, actions, or changes that are adverse to our operations or result in adverse regulatory proceedings, or our failure to comply with existing or future federal laws and regulations, could force us to modify, suspend, or cease part or all of our nationwide operations.

Table of Contents

We are subject to numerous federal laws and regulations that affect our lending operations. Although these laws and regulations have remained substantially unchanged for many years, the laws and regulations directly affecting our lending activities have been under review and subject to change in recent years as a result of various developments and changes in economic conditions, the make-up of the executive and legislative branches of government, and the political and media focus on issues of consumer and borrower protection. Any changes in such laws and regulations could force us to modify, suspend, or cease part or, in the worst case, all of our existing operations. It is also possible that the scope of federal regulations could change or expand in such a way as to preempt what has traditionally been state law regulation of our business activities.

In July 2010 the Dodd-Frank Act was enacted. The Dodd-Frank Act restructured and enhanced the regulation and supervision of the financial services industry and created the CFPB, an agency with sweeping regulatory and enforcement authority over consumer financial transactions. Although the Dodd-Frank Act prohibits the CFPB from setting interest rates on consumer loans, efforts to create a federal usury cap, applicable to all consumer credit transactions and substantially below rates at which the Company could continue to operate profitably, are still ongoing. Any federal legislative or regulatory action that severely restricts or prohibits the provision of small-loan consumer credit and similar services on terms substantially similar to those we currently provide would, if enacted, have a material adverse impact on our business, prospects, results of operations, and financial condition. Any federal law that would impose a 36% or similar annualized credit rate cap on our services would, if enacted, almost certainly eliminate our ability to continue our current operations. Given the uncertainty associated with the manner in which various expected provisions of the Dodd-Frank Act have been and are expected to continue to be implemented by the various regulatory agencies and through

regulations, the full extent of the impact such requirements will have on our operations remains unclear; however, these regulations have increased and are expected to further increase our cost of doing business and time spent by management on regulatory matters, which may have a material adverse effect on the Company’s operations and results.

The CFPB’s rulemaking and enforcement authority extends to certain non-depository institutions, including us. The CFPB is specifically authorized, among other things, to take actions to prevent companies providing consumer financial products or services and their service providers from engaging in unfair, deceptive or abusive acts or practices in connection with consumer financial products and services, and to issue rules requiring enhanced disclosures for consumer financial products or services. The CFPB also has authority to interpret, enforce, and issue regulations implementing enumerated consumer laws, including certain laws that apply to our business. Further, the CFPB has authority to designate non-depository “larger participants” in certain markets for consumer financial services and products for purposes of the CFPB’s supervisory authority under the Dodd-Frank Act. Such designated “larger participants” are subject to reporting and on-site compliance examinations by the CFPB, which may result in increased compliance costs and potentially greater enforcement risks based on these supervisory activities. Although the CFPB has not yet developed a “larger participant” rule that directly covers the Company’s installment lending business, in June 2016 the CFPB stated that it expects to conduct separate rulemaking to identify larger participants in the installment lending market for purposes of its supervision program. Though the timing of any such rulemaking is uncertain, the Company believes that the implementation of such rules would likely bring the Company’s business under the CFPB’s direct supervisory authority.

On ~~June 2, 2016,~~October 5, 2017, the CFPB ~~announced proposed rules~~issued a final rule under its unfair, deceptive and abusive acts and practices rulemaking authority relating to payday, vehicle title, and similar loans. The ~~proposal would cover~~final rule imposes limitations on (i) short-term consumer, (ii) longer-term consumer installment loans with balloon payments, and (iii) higher-rate consumer installment loans repayable by a payment authorization. The final rule requires lenders originating short-term loans and longer-term balloon payment loans to first make a good-faith reasonable determination that the consumer has the ability to repay the covered loan along with current obligations and expenses (“ability to repay requirements”). The final rule also curtails repeated unsuccessful attempts to debit consumers’ accounts for short-term loans, balloon payment loans, and installment loans that involve a ~~contractual term of 45 days or less, as well as “longer-term loans” with a term of longer than 45 days with~~payment authorization and an ~~all-in annualized percentage rate of interest~~Annual Percentage Rate over 36% (“~~APR”~~payment requirements”) in excess of 36% in which the lender has either a non-purchase money security interest in the consumer’s vehicle or the right to collect repayment from the consumer’s bank account or paycheck. The CFPB’s “longer-term” credit proposals seek to address a concern that consumers suffer harm if lenders fail to reasonably underwrite loans but take a security interest in the consumer’s vehicle or access to repayment from a consumer’s account or wages.. Although the Company does not make loans with terms of 45 days or less or obtain access to a customer’s bank account or paycheck for repayment of any of its loans, it does make some vehicle-secured loans with an ~~APR~~Annual Percentage Rate within the scope of the ~~proposal. The proposals would require a lender, as a condition of making a covered longer-term loan,~~final rule. Pursuant to ~~first make a good-faith reasonable determination that the consumer has~~ the ability to repay ~~the covered longer-term loan without reborrowing or defaulting. The proposals would require~~requirements, a lender tomust consider and verify the amount and timing of the ~~consumer's~~consumer’s income, the ~~consumer's~~consumer’s major financial obligations, and the ~~consumer's~~consumer’s borrowing history prior to making a covered loan. Lenders would also be required to determine that a consumer is able to make all projected payments under the covered longer-term loan as those payments are due, while still fulfilling other major financial obligations and meeting living expenses. This ability to repay assessment ~~would apply~~applies to both the initial longer-term loan and to any subsequent refinancing. In addition, the ~~proposals would include~~final rule includes a rebuttable presumption that customers seeking to refinance a covered longer-term loan lack an “ability to repay” if at the time of refinancing: (i) the borrower was delinquent by more than seven days or had recently been delinquent on an outstanding loan within the past 30 days; (ii) the borrower stated or indicated an inability to make a scheduled payment within the past 30 days; (iii) the refinancing would result in the first scheduled payment to be due in a longer period of time than between the time of refinancing the loan and the next regularly scheduled payment on the outstanding loan; or (iv) the refinancing would not provide the consumer a disbursement of funds or an amount that would not substantially exceed the amount of payment due on

Table of Contents

the outstanding loan within 30 days of refinancing. To overcome this presumption of inability to repay, the lender ~~would have to~~must verify an improvement in the borrower’s financial capacity to indicate an ability to repay the additional extension of credit. The final rule has significant differences from the CFPB’s proposed rules announced on June 2, 2016. Further, on February 6, 2019, the CFPB issued two notices of proposed rulemaking regarding potential amendments to the Rule. First, the CFPB is proposing to rescind provisions of the Rule governing the ability to repay requirements. Second, the CFPB is proposing to delay the August 19, 2019 compliance date for part of the Rule, including the ability to repay requirements. These ~~proposals~~proposed amendments are not yet final and are subject to possible change before any final ~~rules~~amendments would be issued and ~~implemented, and we~~implemented. We cannot predict what the ultimate rulemaking will provide. The Company does not believe that these ~~proposals~~changes, as currently described by the CFPB, would have a material impact on the Company’s existing lending procedures, because the Company currently underwrites all its loans (including those secured by a vehicle title that would fall within the scope of these proposals) by reviewing the customer’s ability to repay based on the Company’s standards. However, ~~there can be no assurance that these proposals~~the changes for longer-term loans ~~if and when implemented in final rulemaking, would not~~will require changes to the Company’s practices and procedures for such loans, ~~that~~which could materially and adversely affect the Company’s ability to make such loans, the cost of making such loans, the Company’s ability to, or frequency with which it could, refinance any such loans, and the profitability of such loans. Any ~~final rulemaking also~~regulatory changes could have effects beyond those currently contemplated ~~in the initial proposal~~ that could further materially and adversely impact our business and operations. The Company will have to comply with the final rule’s payment requirements since it allows consumers to set up future recurring payments online for certain covered loans such that it meets the definition of having a “leveraged payment mechanism” under the final rule. The payment provisions of the final rule are expected to go into effect on August 19, 2019. If the payment provisions of the final rule apply, the Company will have to modify its loan payment procedures to comply with the required notices within the mandated timeframes set forth in the final rule.

In addition to the specific matters described above, other aspects of our business may be the subject of future CFPB rulemaking. The enactment of one or more of such regulatory changes, or the exercise of broad regulatory authority by regulators, including but not limited to, the CFPB, having jurisdiction over the Company’s business or discretionary consumer financial transactions generically, could materially and adversely affect our business, results of operations and prospects. See Part I, Item 1, ~~“Business—Government~~“Business-Government Regulation” for more information regarding legislation we are subject to and related risks.

~~We have experienced significant turnover in~~Although we are working to resolve the previously reported investigation of our senior management, and our business may be adversely affected by the transitions in our senior management team or by our inability to effectively handle our leadership transition and any future succession planning.

In December 2017, we entered into a separation agreement with our then-serving Senior Vice President, Secretary and General Counsel, and in January 2018, we entered into a separation agreement with our then-serving President and Chief Executive Officer. The employment of these officers with the Company has terminated. On January 22, 2018, our Board of Directors appointed James H. Wanserski to serve as our interim President and Chief Executive Officer while the Board searches for a permanent replacement. ThereMexico operations, there can be no ~~assurances concerning~~assurance that our efforts to reach settlements will be successful, or if they are, what the timing or terms of any such settlements would be.

In March 2020, our discussions with the SEC progressed to a point that the Company could reasonably estimate a probable loss and recorded an aggregate accrual of $21.7 million with respect to the SEC matters. As the discussions with the SEC are continuing, there can be no assurance that the Company's efforts to reach a final resolution with the SEC will be successful or, if they are, what the timing or terms of such resolution will be. The Company has no offer of settlement or resolution with the DOJ at this time. Until any settlement or other resolution of these matters is reached, we expect to continue to incur potentially significant costs in connection with the investigation of our former Mexico operations, primarily in the form of professional fees and expenses. At this time, we are unable to predict the developments in, outcome of, and economic and other consequences of the ~~Company’s search for permanent replacements.~~

~~Executive leadership transitions~~investigation or its impact on our earnings, cash flows, liquidity, financial condition and ongoing business. While we have made an accrual related to the potential resolution, the discussions are continuing with the SEC, and there can be ~~inherently difficult~~no assurance as to manage and may cause disruption to our business. As a result of recent executive turnover, our existing management team has taken on substantially more responsibility, which has resulted in greater workload demands and could divert their attention away from certain key areas of our business. In addition, management transition inherently causes some loss of institutional knowledge, which can negatively affect strategy and execution, and our results of operations and financial condition could be negative impacted as a result. The loss of services of one or more other members of senior management,the timing or the ~~inability to attract qualified permanent replacements, could~~terms of the final resolution of these matters. Although we do not presently believe that these matters, including the accrual (and the payment of the accrual at some point-in-time in the future) will have a material adverse effect on our ~~business. If~~business, financial position, results of operations or cash flows, given the inherent uncertainties in such situations, we ~~fail to successfully attract and appoint permanent replacements with the appropriate expertise, we could experience increased employee turnover and harm~~can provide no assurance that these matters will not be material to our business, financial position, results of operations or cash ~~flow and financial condition. The search for permanent replacements could also result~~flows in ~~significant recruiting and relocation costs.~~the future.

We may be exposed to liabilities under the FCPA, and any determination that the Company or any of its subsidiaries has violated the FCPA could have a material adverse effect on our business and liquidity.

We are subject to the FCPA and various other anti-corruption and anti-bribery laws. We face significant risks and liability if we fail to comply with these laws, which generally prohibit companies and their employees and third-party intermediaries from authorizing, offering, or providing, directly or indirectly, improper payments or benefits to foreign government officials, political parties or candidates, employees of public international organizations, or private-sector recipients for the corrupt purpose of obtaining or retaining business, directing business to any person, or securing any advantage. As discussed in Part I, Item 3, “Legal ~~Proceedings—Mexico~~Proceedings-Mexico Investigation,” in this Annual Report on Form 10-K, we ~~have~~ retained outside counsel and forensic accountants to conduct an investigation of certain transactions and payments in Mexico that potentially implicate the Company in violations of the FCPA, including the books and records provisions of the FCPA. In addition, we ~~have informed~~voluntarily contacted the SEC and the DOJ in June 2017 to advise both agencies that an internal investigation was underway and that the ~~SEC of these matters and intend~~Company intended to ~~fully~~ cooperate with ~~these agencies in their review~~both agencies. The Company has and ~~investigation.~~will continue to cooperate with both agencies. The SEC ~~has~~ issued a formal order of investigation in connection with these matters.

Table of Contents

If violations of the FCPA occurred, the Company could be subject to fines, civil and criminal penalties, equitable remedies, including profit disgorgement and related interest, and injunctive relief. In addition, any disposition of these matters could adversely impact the ~~Company's~~Company’s access to debt financing and capital funding ~~as well as our ability to collect on outstanding loans~~ and result in further modifications to our business practices and compliance ~~programs, including significant restructuring or curtailment of our operations in Mexico.~~programs. Any disposition could also potentially require that a monitor be appointed to review future business practices with the goal of ensuring compliance with the FCPA and other applicable laws. The Company could also face fines, sanctions, and other penalties from authorities in Mexico, as well as third-party claims by shareholders and/or other stakeholders of the Company. In addition, disclosure of the investigation or its ultimate disposition could adversely affect the Company’s reputation and its ability to obtain new business or retain existing business from its current customers and potential customers, to attract and retain employees, and to access the capital markets. Additional potential FCPA violations or violations of other laws or regulations may be uncovered through the investigation.

In addition to the ultimate liability for disgorgement and related interest, the Company believes that it could be further liable for fines and penalties.

Detecting, investigating, and resolving these matters is expensive and consumes significant time and attention of the Company’s senior management. While we are currently unable to predict what actions the DOJ, SEC, or other governmental agencies (including governmental agencies in Mexico) might take, or what the likely outcome of any such actions might be, we may incur substantial additional expenses responding to such actions. In addition, such actions, fines, and/or penalties could adversely affect the Company’s reputation and its ability to obtain new business or retain existing business from its current customers and potential customers, to attract and retain employees, and to access the capital markets. If it is determined that a violation of the FCPA has occurred, such violation, or a settlement thereof, may give rise to an event of default under the agreement governing our revolving credit facility, which could have a material adverse effect on our liquidity. See Part I, Item 1A, “Risk ~~Factors—~~Factors- We depend to a substantial extent on borrowings under our revolving credit agreement to fund our liquidity needs” and ~~“—The~~“-The terms of our debt limit how we conduct our business.”

Our investigation of our previous operations in Mexico may expose the Company to other potential liabilities in addition to any potential liabilities under the FCPA and cause the Company to incur substantial expenses.

In addition to the FCPA implications of our internal investigation into our previous Mexico operations, as described in the preceding risk factor, our internal investigation may also uncover other material violations of federal and local laws, including but not limited to

violations of tax laws and regulations. Any such violations could expose us to lawsuits and other liabilities under applicable law and have a material adverse effect on our business ~~including our operations in Mexico and our decisions with respect thereto,~~ and our liquidity. Investigating, uncovering, and resolving these matters is expensive and continues to consume significant time and attention of the Company’s senior management. In addition, we may incur substantial additional expenses responding to potential lawsuits and the results thereof could adversely affect our reputation and our ability to obtain new business or retain existing business from our current clients and potential clients, to attract and retain employees, and to access the capital markets.

~~Our operations~~We may suffer significant liability in connection with indemnification provisions of the stock purchase agreement pursuant to which we sold our Mexico ~~are subject~~subsidiaries.

In the second quarter of fiscal year 2019, we completed the sale of our two Mexico subsidiaries, WAC de Mexico and SWAC, to the ~~risks inherent in conducting operations internationally~~Purchasers. Under the terms of the stock purchase agreement, we are obligated to indemnify the Purchasers for claims and liabilities relating to certain investigations of WAC de Mexico, SWAC, or the Sellers by the DOJ or the SEC that commenced prior to July 1, 2018. Any such indemnification claims could ~~contribute materially to increased costs~~have a material adverse effect on our financial condition, including liquidity, and ~~negatively affect our business, prospects,~~ results of ~~operations and financial condition.~~operations.

Our operations in Mexico accounted for 8.4% of our revenues during fiscal 2018 and 9.1% of our gross loans receivable at March 31, 2018 and expose our business to risks inherent in conducting international operations, including potential FCPA compliance risks, currency fluctuations and devaluations, unsettled political and social conditions, communication and translation errors due to language barriers, compliance with differing legal and regulatory regimes and differing cultural attitudes toward regulation and compliance. In particular, political and social unrest in Mexico, coupled with a unionized labor structure that effectively gives third parties control over repayment of funds remitted from our customers who borrow under our payroll deduction loan product in Mexico, create risks of non-payment or delinquent payment of these funds collected through the third parties. If we are unable to resolve any such possible issues and persuade the third parties to remit these types of payments, our revenues, delinquencies and charge-off rates from our Mexican operations could be materially and adversely affected. Further, any suspension, cessation or curtailment of our operations in Mexico would decrease our revenues and gross loans receivable and negatively affect our business, prospects, results of operations and financial condition.

Litigation and regulatory actions, including challenges to the arbitration clauses in our customer agreements, could subject us to significant class actions, fines, penalties, judgments and requirements resulting in increased expenses and potential material adverse effects on our business, results of operations and financial condition.

In the normal course of business, from time to time, we have been ~~named as a defendant~~involved in various legal actions, including arbitrations, class actions and other litigation, arising in connection with our business activities. All such legal proceedings are inherently unpredictable and, regardless or the merits of the claims, litigation is often expensive, time consuming, disruptive to our operations and resources, and distracting to management. If resolved against us, such legal proceedings could result in excessive verdicts and judgments, injunctive relief, equitable relief, and other adverse consequences that may affect our financial condition and how we operate our business. Similarly, if we settle such legal proceedings, it may affect our financial condition and how we operate our business. Future court decisions, alternative dispute resolution awards, business expansion or legislative activity may increase our exposure to litigation and regulatory investigations. In some cases, substantial non-economic remedies or punitive damages may be sought.

Although we maintain liability insurance coverage, there can be no assurance that such coverage will cover any particular verdict, judgment, or settlement that may be entered against us, that such coverage will prove to be adequate, or that such

Table of Contents

coverage will continue to remain available on acceptable terms, if at all. If in any legal proceeding we incur liability or defense costs that exceed our insurance coverage or that are not within the scope of our insurance coverage, it could have a material adverse effect on our business, financial condition, and results of operation.

Certain legal actions include claims for substantial compensatory and punitive damages, or claims for indeterminate amounts of damages. While the arbitration provisions in our customer agreements historically have limited our exposure to consumer class action litigation, there can be no assurance that we will be successful in enforcing our arbitration clause in the future. There may also be legislative, administrative or regulatory efforts to directly or indirectly prohibit the use of pre-dispute arbitration clauses, or we may be compelled as a result of competitive pressure or reputational concerns to voluntarily eliminate pre-dispute arbitration clauses.

Unfavorable state ~~legislative~~legislation, executive orders, or regulatory actions ~~or changes,~~, adverse outcomes in litigation or regulatory proceedings or failure to comply with existing laws and regulations could force us to cease, suspend or modify our operations in a state, potentially resulting in a material adverse effect on our business, results of operations and financial condition.

In addition to federal laws and regulations, we are subject to numerous state laws and regulations that affect our lending activities. Many of these regulations impose detailed and complex constraints on the terms of our loans, lending forms and operations. Failure to comply with applicable laws and regulations could subject us to regulatory enforcement action that could result in the assessment against us of civil, monetary, or other penalties, including the suspension or revocation of our licenses to lend in one or more jurisdictions.

As discussed elsewhere in this report, the Company’s operations are subject to extensive state and federal laws and regulations, and changes in those laws or regulations or their application could have a material adverse effect on the Company’s business, results of operations, prospects or ability to continue operations in the jurisdictions affected by these changes. See Part I, Item 1, ~~“Business—Government Regulation—State~~“Business-Government Regulation-State Legislation” and ~~“—Federal~~“-Federal Legislation,” and Part I, Item 1A,~~“Risk~~ “Risk Factors,” for more information regarding this legislation and related risks.

Passage of adverse legislation, such as rate caps on financial lending products or similar initiatives, in any of the states in which we operate could have a material adverse effect on the Company’s business, results of operations, prospects, or ability to continue operations in the jurisdictions affected by such changes. We can give no assurance that the laws and regulations that govern our business, or the interpretation or administration of those laws and regulations, will remain unchanged or that any such future changes will not materially and adversely affect or in the worst case, eliminate the Company’s lending practices, operations, profitability, or prospects.

eliminate the profitability of our operations going forward by, among other things, reducing the amount of interest and fees we can charge in connection with our loans. If these or other factors lead us to close our branches in a state, then in addition to the loss of net revenues attributable to that closing, we would also incur closing costs such as lease cancellation payments and we would have to write off assets that we could no longer use. If we were to suspend rather than permanently cease our operations in a state, we may also have continuing costs associated with maintaining our branches and our employees in that state, with little or no revenues to offset those costs.

Changes in local laws and regulations or interpretations of local laws and regulations could negatively impact our business, results of operations, and financial condition.

In addition to state and federal laws and regulations, our business is subject to various local laws and regulations, such as local zoning regulations. Local zoning boards and other local governing bodies have been increasingly restricting the permitted locations of consumer finance companies. Any future actions taken to require special use permits for or impose other restrictions on our ability to provide products could adversely affect our ability to expand our operations or force us to attempt to relocate existing branches. If we were forced to relocate any of our branches, in addition to the costs associated with the relocation, we may be required to hire new employees in the new areas, which may adversely impact the operations of those branches. Relocation of an existing branch may also hinder our collection abilities, as our business model relies in part on the locations of our branches being close to where our customers live in order to successfully collect on outstanding loans.

We may experience significant turnover in our senior management, and our business may be adversely affected by the transitions in our senior management team.

Table of Contents

Executive leadership transitions can be inherently difficult to manage and may cause disruption to our business. In addition, management transition inherently causes some loss of institutional knowledge, which can negatively affect strategy and execution, and our results of operations and financial condition could be negative impacted as a result. The loss of services of one or more other members of senior management, or the inability to attract qualified permanent replacements, could have a material adverse effect on our business. If we fail to successfully attract and appoint permanent replacements with the appropriate expertise, we could experience increased employee turnover and harm to our business, results of operations, cash flow and financial condition. The search for permanent replacements could also result in significant recruiting and relocation costs.

The departure, transition, or replacement of key personnel could significantly impact the results of our operations. If we cannot continue to hire and retain high-quality employees, our business and financial results may be negatively affected.

Our future success significantly depends on the continued service and performance of our key management personnel. Competition for these employees is intense. Our operating results could be adversely affected by higher employee turnover or increased salary and benefit costs. Like most businesses, our employees are important to our success and we are dependent in part on our ability to retain the services of our key management, operational, compliance, finance, and administrative personnel. We have built our business on a set of core values, and we attempt to hire employees who are committed to these values. We want to hire and retain employees who will fit our culture of compliance and of providing exceptional service to our customers. In order to compete and to continue to grow, we must attract, retain, and motivate employees, including those in executive, senior management, and operational positions. As our employees gain experience and develop their knowledge and skills, they become highly desired by other businesses. Therefore, to retain our employees, we must provide a satisfying work environment and competitive compensation and benefits. If costs to retain our skilled employees increase, then our business and financial results may be negatively affected.

Media and public characterization of consumer installment loans as being predatory or abusive could have a materially adverse effect on our business, prospects, results of operations and financial condition.

Consumer activist groups and various other media sources continue to advocate for governmental and regulatory action to prohibit or severely restrict our products and services. These critics frequently characterize our products and services as predatory or abusive toward consumers. If this negative characterization of the consumer installment loans we make and/or ancillary services we provide becomes widely accepted by government policy makers or is embodied in legislative, regulatory, policy or litigation developments that adversely affect our ability to continue offering our products and services or the profitability of these products and services, our business, results of operations and financial condition would be materially and adversely affected. Furthermore, our industry is highly regulated, and announcements regarding new or expected governmental and regulatory action regarding consumer lending may adversely impact perceptions of our business even if such actions are not targeted at our operations and do not directly impact us.

Damage to our reputation could negatively impact our business.

Maintaining a strong reputation is critical to our ability to attract and retain customers, investors, and employees. Harm to our reputation can arise from many sources, including employee misconduct, misconduct by third-party service providers or other vendors, litigation or regulatory actions, failure by us to meet minimum standards of service and quality, inadequate protection of customer information, and compliance failures. Negative publicity regarding our Company (or others engaged in a similar business or similar activities), whether or not accurate, may damage our reputation, which could have a material adverse effect on our business, results of operations, and financial condition.

Employee misconduct or misconduct by third parties acting on our behalf could harm us by subjecting us to monetary loss, significant legal liability, regulatory scrutiny, and reputational harm.

~~Our reputation is critical to maintaining and developing relationships with our existing and potential customers and third parties with whom we do business.~~ There is a risk that our employees or ~~third party~~third-party contractors could engage in misconduct that adversely affects our business. For example, if an employee or a ~~third party~~third-party contractor were to engage in, or be accused of engaging in, illegal or suspicious activities including fraud or theft, we could suffer direct losses from the ~~activity and, in addition,~~activity. Additionally, we could be subject to regulatory sanctions and suffer serious harm to our reputation, financial condition, customer relationships and ability to attract future customers. Employee or third-party misconduct could prompt regulators to allege or to determine based upon such misconduct that we have not established adequate supervisory systems and procedures to inform employees of applicable rules or to detect violations of such rules. Our branches have experienced employee fraud from time to time, and it is not always possible to deter employee or third-party misconduct. The precautions that we take to detect and prevent misconduct may not be effective in all

Table of Contents

cases. Misconduct by our employees or ~~third party~~third-party contractors, or even unsubstantiated allegations of misconduct, could result in a material adverse effect on our reputation and our business.

Interest rate fluctuations may adversely affect our borrowing costs, profitability and liquidity.

Our profitability may be directly affected by the level of and fluctuations in interest rates, whether caused by changes in economic conditions or other factors that affect our borrowing costs. Interest rates are highly sensitive to many factors that are beyond our control, including general economic conditions and policies of various governmental and regulatory agencies and, in particular, the Federal Reserve Board. Changes in monetary policy, including changes in interest rates, could influence the amount of interest we pay on our revolving credit facility or any other floating interest rate obligations we may incur. Our profitability and liquidity could be materially adversely affected during any period of higher interest rates. See Part II, Item 7A, “Quantitative and Qualitative Disclosure About Market Risk” for additional information regarding our interest rate risk.

We depend to a substantial extent on borrowings under our revolving credit agreement to fund our liquidity needs.

Our revolving credit agreement allows us to borrow up to ~~$480.0~~$685.0 million through June ~~15, 2019.~~7, 2022. Pursuant to the terms of our revolving credit agreement, we are required to comply with a number of covenants and conditions, including a minimum borrowing base calculation. If our existing sources of liquidity become insufficient to satisfy our financial needs or our access to these sources becomes unexpectedly restricted, we may need to try to raise additional capital in the future. If such an event were to occur, we can give no assurance that such alternate sources of liquidity would be available to us at all or on favorable terms. Additional information regarding our liquidity risk is included in ~~the risk factor below, "–We depend to a substantial extent on borrowings under our revolving credit agreement to fund our liquidity needs" and~~ Part II, Item 7, “Management’s Discussion and Analysis of Financial Condition and Results of ~~Operations–Liquidity~~Operations-Liquidity and Capital Resources.”

Our risk management efforts may not be effective.

We could incur substantial losses and our business operations could be disrupted if we are unable to effectively identify, manage, monitor, and mitigate financial risks, such as credit risk, interest rate risk, prepayment risk, liquidity risk, and other market-related risks, as well as regulatory and operational risks related to our business, assets, and liabilities. Our risk management policies, procedures, and techniques may not be sufficient to identify all of the risks we are exposed to, mitigate the risks we have identified, or identify additional risks to which we may become subject in the future.

Our current debt and any additional debt we may incur in the future could negatively impact our business, prevent us from satisfying our debt obligations and adversely affect our financial condition.

We ~~have~~may incur a substantial amount of ~~debt.~~debt in the future. As of March 31, ~~2018,~~2020, we had approximately ~~$244.9~~$451.1 million of total debt outstanding and a total ~~debt to shareholders equity~~debt-to-equity ratio of approximately ~~0.5~~1.1 to 1. The ~~substantial~~ amount of ~~our~~ debt we may incur in the future could have important consequences, including the following:

•our ability to obtain additional financing for working capital, debt refinancing, share repurchases or other purposes could be impaired;

•a substantial portion of our cash flows from operations will be dedicated to paying principal and interest on our debt, reducing funds available for other purposes;

•we may be vulnerable to interest rate increases, as borrowings under our revolving credit agreement bear interest at variable rates, as may any future debt that we incur;

•we may be at a competitive disadvantage to competitors that are not as highly leveraged;

•we could be more vulnerable to adverse developments in our industry or in general economic conditions;

•we may be restricted from taking advantage of business opportunities or making strategic acquisitions;

•we may be limited in our flexibility in planning for, or reacting to, changes in our business and the industry in which we operate; ~~and~~

•we may have difficulty satisfying our obligations under the debt if accelerated upon the occurrence of an event of ~~default.~~default; and

•we may be more vulnerable to periods of negative or slow growth in the general economy or in our business.

~~We may incur substantially more debt and other liabilities. This could exacerbate further the risks associated~~

In addition, meeting our anticipated liquidity requirements is contingent upon our continued compliance with our ~~current~~revolving credit agreement. An acceleration of our debt ~~levels.~~would have a material adverse effect on our liquidity and our ability to continue as a going concern. If our debt obligations increase, whether due to the increased cost of existing indebtedness or the incurrence of additional indebtedness, the consequences described above could be magnified.

~~We may be able to incur substantial additional debt in the future.~~

Table of Contents

Although the terms of our revolving credit agreement contain restrictions on our ability to incur additional debt, as ~~may~~well as any future debt that we incur, these restrictions are subject, or likely to be subject, in the case of any future debt, to exceptions that could permit us to incur a substantial amount of additional debt. In addition, our existing and future debt agreements will not prevent us from incurring certain liabilities that do not constitute indebtedness as defined for purposes of those debt agreements. If new debt or other liabilities are added to our current debt levels, the risks associated with our having substantial debt could intensify. As of March 31, ~~2018,~~2020, we had ~~$234.8~~$180.2 million available for borrowing under our revolving credit agreement, subject to borrowing base limitations and other specified terms and conditions.

We may not be able to generate sufficient cash flows to service our outstanding debt and fund operations and may be forced to take other actions to satisfy our obligations under such debt.

Our ability to make scheduled payments on the principal of, to pay interest on, or to refinance our indebtedness will depend in part on our cash flows from operations, which are subject to regulatory, economic, financial, competitive, and other factors beyond our control. We may not generate a level of cash flows from operations sufficient to permit us to meet our debt service obligations. If we are unable to generate sufficient cash flows from operations to service our debt, we may be required to sell assets, refinance all or a portion of our existing debt, obtain additional financing, or obtain additional equity capital on terms that may be onerous or highly dilutive. There can be no assurance that any refinancing will be possible or that any asset sales or additional financing can be completed on acceptable terms or at all.

The terms of our debt limit how we conduct our business.

Our revolving credit agreement contains covenants that restrict our ability to, among other things:

•incur and guarantee debt;

•pay dividends or make other distributions on or redeem or repurchase our stock;

•make investments or acquisitions;

•create liens on our assets;

•sell assets;

•merge with or into other companies;

•enter into transactions with shareholders and other affiliates; and

•make capital expenditures.

Our revolving credit agreement also imposes requirements that we maintain specified financial measures not in excess of, or not below, specified levels. In particular, our revolving credit agreement requires, among other things, that we maintain (i) at all times a specified minimum consolidated net worth, (ii) as of the end of each fiscal quarter, a minimum ratio of consolidated net income available for fixed charges for the period of four consecutive fiscal quarters most recently ended to consolidated fixed charges for that period of not less than a specified minimum, (iii) at all times a specified maximum ratio of total debt to consolidated adjusted

net worth and (iv) at all times a specified ratio of subordinated debt to consolidated adjusted net worth. These covenants limit the manner in which we can conduct our business and could prevent us from engaging in favorable business activities or financing future operations and capital needs and impair our ability to successfully execute our strategy and operate our business.

A breach of any of the covenants in our revolving credit agreement would result in an event of default thereunder. Any event of default would permit the creditors to accelerate the related debt, which could also result in the acceleration of any other or future debt containing a cross-acceleration or cross-default provision. In addition, an event of default under our revolving credit agreement would permit the lenders thereunder to terminate all commitments to extend further credit under the revolving credit agreement. Furthermore, if we were unable to repay the amounts due and payable under the revolving credit agreement or any other secured debt we may incur, the lenders thereunder could cause the collateral agent to proceed against the collateral securing that debt. In the event our creditors accelerate the repayment of our debt, there can be no assurance that we would have sufficient assets to repay that debt, and our financial condition, liquidity and results of operations would suffer. Additional information regarding our revolving credit facility is included in Part II, Item 7 “Management’s Discussion and Analysis of Financial Condition and Results of Operations-Liquidity and Capital Resources.”

Changes in ~~U.S.~~ federal, state and local ~~or foreign~~ tax law, interpretations of existing tax law, or adverse determinations by tax authorities, could increase our tax burden or otherwise adversely affect our financial condition or results of operations.

We are subject to taxation at the federal, state and local levels in the United States and Mexico. On December 22, 2017, the U.S. government enacted comprehensive tax legislation commonly referred to as the Tax Cuts and Jobs Act (the “TCJA”). The changes included in the TCJA are broad and complex and significantly reform the Internal Revenue Code of 1986, as amended. The TCJA contains significant changes to corporate taxation, including a reduction of the corporate tax rate from 35% to 21%, a limitation on the tax deduction for interest expense to 30% of earnings (except for certain small businesses), a limitation on the deduction for net operating losses to 80% of current year taxable income and elimination of net operating loss carrybacks, immediate deductions for certain new investments instead of deductions for depreciation expense over time, and modifying or repealing many business deductions and credits. Notwithstanding the reduction in the corporate income tax rate and our expectations regarding our overall tax rate in fiscal 2018 and beyond, the overall impact of the TCJA is uncertain and the ultimate impact may prove to be inconsistent with our current expectations. As a result, the Company’s financial position, results of operations, and cash flows could be adversely affected by the TCJA, the interpretation and administration of the TCJA, and/or any future tax reform legislation.

levels. Furthermore, we are subject to regular review and audit by ~~both foreign and domestic~~ tax authorities. While we believe our tax positions will be sustained, the final outcome of tax audits and related litigation may differ

Table of Contents

materially from the tax amounts recorded in our Consolidated Financial Statements, which could adversely impact our cash flows and financial results.

The conditions of the U.S. and international capital markets may adversely affect lenders with which we have relationships, causing us to incur additional costs and reducing our sources of liquidity, which may adversely affect our financial position, liquidity and results of operations.

Turbulence in the global capital markets can result in disruptions in the financial sector and affect lenders with which we have relationships, including members of the syndicate of banks that are lenders under our revolving credit agreement. Disruptions in the financial sector may increase our exposure to credit risk and adversely affect the ability of lenders to perform under the terms of their lending arrangements with us. Failure by our lenders to perform under the terms of our lending arrangements could cause us to incur additional costs that may adversely affect our liquidity, financial condition, and results of operations. ~~While overall market conditions have improved, there~~There can be no assurance that future disruptions in the financial sector will not occur that could have ~~similar~~ adverse effects on our business. Additional information regarding our liquidity and related risks is included in Part II, Item 7, “Management’s Discussion and Analysis of Financial Condition and Results of Operations-Liquidity and Capital Resources.”

We are exposed to credit risk in our lending activities.

Our ability to collect on loans to individuals, our single largest asset group, depends on the ability and willingness of our borrowers to repay such loans. Any material adverse change in the ability or willingness of a significant portion of our borrowers to meet their obligations to us, whether due to changes in economic conditions, unemployment rates, the cost of consumer goods (particularly, but not limited to, food and energy costs), disposable income, interest rates, health crises, natural disasters, acts of war or terrorism, political or social conditions, divorce, death, or other causes over which we have no control, would have a material adverse impact on our earnings and financial condition. Although new customers are required to submit a listing of personal property that will serve as collateral to secure their loans, the Company does not rely on the value of such collateral in the loan approval process and generally does not perfect its security interest in that collateral. Additional information regarding our credit risk is included in Part II, Item 7, “Management’s Discussion and Analysis of Financial Condition and Results of ~~Operation–Credit~~Operation-Credit Quality.”

Our insurance operations are subject to a number of risks and uncertainties, including claims, catastrophic events, underwriting risks and dependence on a primary distribution channel.

Insurance claims and policyholder liabilities are difficult to predict and may exceed the related reserves set aside for claims (losses) and associated expenses for claims adjudication (loss adjustment expenses). Additionally, events such as cyber security breaches and other types of catastrophes, and prolonged economic downturns, could adversely affect our financial condition and results of operations. Other risks relating to our insurance operations include changes to laws and regulations applicable to us, as well as changes to the regulatory environment, such as: changes to laws or regulations affecting capital and reserve requirements; frequency and type of regulatory monitoring and reporting; consumer privacy, use of customer data and data security; benefits or loss ratio requirements; insurance producer licensing or appointment requirements; required disclosures to consumers; and collateral protection insurance (i.e., insurance some of our lender companies purchase, at the customer’s expense, on that customer’s loan collateral for the periods of time the customer fails to adequately, as required by his loan, insure his collateral).

If our estimates of loan losses are not adequate to absorb actual losses, our provision for loan losses would increase, which would adversely affect our results of operations.

To estimate the appropriate level of allowance for loan losses, we consider known and relevant internal and external factors that affect loan ~~collectibility,~~collectability, including the total amount of loan receivables outstanding, historical loan receivable charge-offs, our current collection patterns, and economic trends. Our methodology for establishing our allowance for loan losses is based on the guidance in ~~Accounting Standards Codification (“ASC”)~~ASC 450, Contingencies, and, in part, on our historic loss experience. If customer behavior changes as a result of economic, political, or social conditions, or if we are unable to predict how ~~economic~~these conditions may affect our allowance for loan losses, our allowance for loan losses may be inadequate. Our allowance for loan losses is an estimate, and if actual loan losses are materially greater than our allowance for loan losses, our provision for loan losses would increase, which would result in a decline in our future earnings, and thus our results of operations could be adversely affected. Neither state regulators nor federal regulators regulate our allowance for loan losses. Additional information regarding our allowance for loan losses is included in Part II, Item 7, “Management’s Discussion and Analysis of Financial Condition and Results of Operations-Credit Quality.”

In June of 2016, the ~~Financial Accounting Standards Board (“FASB”)~~FASB issued ~~Accounting Standards Update (“ASU”)~~ASU 2016-13, Financial Instruments-Credit Losses (Topic 326): Measurement of Credit Losses on Financial ~~Instruments.~~ Instruments (CECL). This ASU significantly changes the way that entities will be required to measure

Table of Contents

credit losses. The new standard requires that the estimated credit loss be based upon an “expected credit loss” approach rather than the “incurred loss” approach currently required. The new approach will require entities to measure all expected credit losses for financial assets based on historical experience, current conditions, and reasonable forecasts of ~~collectibility.~~collectability. It is anticipated that the expected credit loss model may require earlier recognition of credit losses than the incurred loss approach. ~~This ASU will become~~CECL became effective for fiscal years beginning after December 15, 2019, including interim periods within those fiscal years. Early adoption is permitted for fiscal years beginning after December 15, 2018, including interim periods within those fiscal years. Thethe Company April 1, 2020. We currently expect the adoption of ~~this ASU may have a material effect on~~CECL will result in an increase of approximately $14.5 million to $26.2 million in our ~~consolidated financial statements.~~allowance for loan losses. See Note 1 of the Notes to Consolidated Financial Statements included in this report for more information on this new accounting standard.

The concentration of our revenues in certain states could adversely affect us.

We currently operate consumer installment loan branches in ~~fifteen~~sixteen states in the United States. Any adverse legislative or regulatory change in any one of our states, but particularly in any of our larger states could have a material adverse effect on our business, prospects, and results of operation or financial condition. See Part I, Item 1, ~~"Description~~“Description of ~~Business"~~Business” for information regarding the size of our business in the various states in which we operate.

We have goodwill, which is subject to periodic review and testing for impairment.

At March 31, ~~2018~~2020 our total assets contained ~~$7.0~~$7.4 million of goodwill. Under ~~generally accepted accounting principles,~~GAAP, goodwill is subject to periodic review and testing to determine if it is impaired. Unfavorable trends in our industry and unfavorable events or disruptions to our operations resulting from adverse legislative or regulatory actions or from other unpredictable causes could result in goodwill impairment charges.

If we fail to maintain appropriate controls and procedures, we may not be able to accurately report our financial results, which could have a material adverse effect on our operations, financial condition, and the trading price of our common stock.

We are required to maintain disclosure controls and procedures and internal control over financial reporting. Section 404(a) of the Sarbanes Oxley Act ~~of 2002 (the “Sarbanes Oxley Act”)~~ requires us to include in our annual reports on Form 10-K an assessment by management of the effectiveness of our internal control over financial reporting. Section 404(b) of the Sarbanes Oxley Act requires us to engage our independent registered public accounting firm to attest to the effectiveness of our internal control over financial reporting. We expect to incur significant expenses and to devote resources to Section 404 compliance on an ongoing basis. It is difficult for us to predict how long it will take or costly it will be to complete the assessment of the effectiveness of our internal control over financial reporting for each year and to remediate any deficiencies in our internal control over financial reporting.

If we identify a material weakness in our controls and procedures, our ability to record, process, summarize, and report financial information accurately and within the time periods specified in the rules and forms of the SEC could be adversely affected. In addition, remediation of a material weakness would require our management to devote significant time and incur significant expense. A material weakness is a deficiency, or a combination of deficiencies, such that there is a reasonable possibility that a material misstatement of our annual or interim financial statements will not be prevented or detected on a timely basis. If we are unable to maintain effective controls and procedures we could lose investor confidence in the accuracy and completeness of our financial reports, and we may be subject to investigation or sanctions by the SEC. Any such consequence or other negative effect could adversely affect our operations, financial condition, and the trading price of our common stock.

Regular turnover among our managers and other employees at our branches makes it more difficult for us to operate our branches and increases our costs of operations, which could have an adverse effect on our business, results of operations and financial condition.

The annual turnover as of March 31, ~~2018~~2020 among our branch employees was approximately ~~35.4%~~32.7%. This turnover increases our cost of operations and makes it more difficult to operate our branches. If we are unable to keep our employee turnover rates consistent with historical levels or if unanticipated problems arise from our high employee turnover, our business, results of operations, and financial condition could be adversely affected.

We may be unable to execute our business strategy due to current economic conditions.

Our financial position, liquidity, and results of operations depend on management’s ability to execute our business strategy. Key factors involved in the execution of our business strategy include achieving our desired loan volume and pricing strategies, the use of effective credit risk management techniques, marketing and servicing strategies, continued investment in technology to support operating efficiency, and continued access to funding and liquidity sources. Although our pricing strategy is intended

Table of Contents

to maximize the amount of economic profit we generate, within the confines of capital and infrastructure constraints, there can be no assurance that this strategy will have its intended effect. Our failure or inability to execute any element of our business strategy could materially adversely affect our financial position, liquidity, and results of operations.

Our ability to execute our growth strategy may be adversely affected.

Our growth strategy includes opening and acquiring branches in existing and new markets and is subject to significant risks, some of which are beyond our control, including:

•the prevailing laws and regulatory environment of each state in which we operate or seek to operate, and, to the extent applicable, federal laws and regulations, which are subject to change at any time;

•our ability to obtain and maintain any regulatory approvals, government permits, or licenses that may be required;

•the degree of competition in new markets and its effect on our ability to attract new customers;

•our ability to obtain adequate financing for our expansion plans; and

•our ability to attract, train, and retain qualified personnel to staff our new operations.

We currently lack product and business diversification; as a result, our revenues and earnings may be disproportionately negatively impacted by external factors and may be more susceptible to fluctuations than more diversified companies.

Our primary business activity is offering small consumer installment loans together with, in some states in which we operate, related ancillary products. Thus, any developments, whether regulatory, economic or otherwise, that would hinder, reduce the profitability of, or limit our ability to operate our small consumer installment loan business on the terms currently conducted would have a direct and adverse impact on our business, profitability, and perhaps even our viability. Our current lack of product and business diversification could inhibit our opportunities for growth, reduce our revenues and profits, and make us more susceptible to earnings fluctuations than many other financial institutions whose operations are more diversified.

A reduction in demand for our products and a failure by us to adapt to such reduction could adversely affect our business and results of operations.

The demand for the products we offer may be reduced due to a variety of factors, such as demographic patterns, changes in customer preferences or financial condition, regulatory restrictions that decrease customer access to particular products, or the availability of competing products, including through alternative or competing marketing channels. For example, we are highly dependent upon selecting and maintaining attractive branch locations. These locations are subject to local market conditions, including the employment available in the area, housing costs, traffic patterns, crime, and other demographic influences, any of which may quickly change, thereby negatively impacting demand for our products in the area. Should we fail to adapt to significant changes in our customers’ demand for, or access to, our products, our revenues could decrease significantly and our operations could be harmed. Even if we do make changes to existing products or introduce new products and channels to fulfill customer demand, customers may resist or may reject such products. Moreover, the effect of any product change on the results of our business may not be fully ascertainable until the change has been in effect for some time, and by that time it may be too late to make further modifications to such product without causing further harm to our business, results of operations, and financial condition.

We operate in a highly competitive market, and we cannot ensure that the competitive pressures we face will not have a material adverse effect on our results of operations, financial condition and liquidity.

The consumer lending industry is highly competitive. We compete with other consumer finance companies as well as other types of financial institutions that offer similar consumer financial products and services. Some of these competitors may have greater financial, technical, and marketing resources than we possess. Some competitors may also have a lower cost of funds and access to funding sources that may not be available to us. While banks and credit card companies have decreased their lending to non-prime customers in recent years, there is no assurance that such lenders will not resume those lending activities. Further, because of increased regulatory pressure on payday lenders, many of those lenders are starting to make more traditional installment consumer loans in order to reduce regulatory scrutiny of their practices, which could increase competition in markets in which we operate. We cannot be sure that the competitive pressures we face will not have a material adverse effect on our results of operations, financial condition, and liquidity.

We depend on secure information technology, and a breach of those systems or those of third-party vendors could result in significant losses, unauthorized disclosure of confidential customer information, and reputational damage, which could materially adversely affect our business, financial condition and/or results of operations, and could lead to significant financial and legal exposure.

Table of Contents

Our operations rely heavily on the secure collection, processing, storage, and transmission of personal, confidential, and other information about us, our customers and third parties with which we do business. We process a significant number of customer transactions on a continuous basis through our computer systems and networks and are subject to increasingly more risk related to security systems as we enhance our mobile payment technologies and otherwise attempt to keep pace with rapid technological changes in the financial services industry.

While we commit resources to the design, implementation, maintenance, and monitoring of our networks and systems, we may be required to expend significant additional resources in the future to modify and enhance our security controls in response to new or more sophisticated threats, new regulations related to cybersecurity and other developments. Additionally, there is no guarantee that our security controls can provide absolute security.

Despite the measures we implement to protect our systems and data, we may not be able to anticipate, identify, prevent or detect cyber-attacks, particularly because the techniques used by attackers change frequently or are not recognized until launched, and because cyber-attacks can originate from a wide variety of sources, including third parties who are or may be involved in organized crime or linked to terrorist organizations or hostile foreign governments. Such third parties may seek to gain unauthorized access to our systems directly, by fraudulently inducing employees, customers, or other users of our systems, or by using equipment or security passwords belonging to employees, customers, third-party service providers, or other users of our systems. Or, they may seek to disrupt or disable our services through attacks such as denial-of-service attacks and ransomware attacks. In addition, we may be unable to identify, or may be significantly delayed in identifying, cyber-attacks and incidents due to the increasing use of techniques and tools that are designed to circumvent controls, to avoid detection, and to remove or obfuscate forensic artifacts. As a result, our computer systems, software and networks, as well as those of third-party vendors we utilize, may be vulnerable to unauthorized access, computer viruses, malicious attacks and other events that could have a security impact beyond our control. Our staff, technologies, systems, networks, and those of third-parties we utilize also may become the target of cyber-attacks, unauthorized access, malicious code, computer viruses, denial of service attacks, ransomware, and physical attacks that could result in information security breaches, the unauthorized release, gathering, monitoring, misuse, loss or destruction of our or our customers’ confidential, proprietary and other information, or otherwise disrupt our or our customers’ operations. We also routinely transmit and receive personal, confidential and proprietary information through third parties, which may be vulnerable to interception, misuse, or mishandling.

If one or more of such events occur, personal, confidential, and other information processed and stored in, and transmitted through our computer systems and networks, or those of third-party vendors, could be compromised or could cause interruptions or malfunctions in our operations that could result in significant losses, loss of confidence by and business from customers, customer dissatisfaction, significant litigation, regulatory exposures, and harm to our reputation and brand.

In the event personal, confidential, or other information is threatened, intercepted, misused, mishandled, or compromised, we may be required to expend significant additional resources to modify our protective measures, to investigate the circumstances surrounding the event, and implement mitigation and remediation measures. We also may be subject to fines, penalties, litigation (including securities fraud class action lawsuits), and regulatory investigation costs and settlements and financial losses that are either not insured against or not fully covered through any insurance maintained by us. If one or more of such events occur, our business, financial condition and/or results of operations could be significantly and adversely affected.

Any interruption of our information systems could adversely affect us.

Our business and reputation may be materially impacted by information system failures or network disruptions. We rely heavily on communications and information systems to conduct our business. Each branch is part of an information network that is designed to permit us to maintain adequate cash inventory, reconcile cash balances on a daily basis, and report revenues and expenses to our headquarters. Any failure or interruption of these systems, including any failure of our back-up systems, network outages, slow performance, breaches, unauthorized access, misuse, computer viruses, or ~~similar problems~~other failures or disruptions could result in ~~failures~~disruption to our business or ~~disruptions in our customer relationship management, general ledger, loan and other systems,~~the loss or theft of confidential ~~Company,~~information, including customer information. A disruption could impair our ability to offer and process our loans, provide customer service, perform collections or ~~vendor information and~~other necessary business activities, which could result in a loss of customer confidence ~~and~~or business, subject us to additional regulatory scrutiny or negative publicity, or expose us to civil litigation and possible financial liability, ~~and increased costs to remediate such problems, any of which could have a material adverse effect on~~or otherwise materially adversely affect our financial condition and operating results. Furthermore, we may not be able to detect immediately any such breach, which may increase the losses that we would suffer. In addition, our existing insurance policies may not reimburse us for all of the damages that we might incur as a result of a breach.

We may not be able to make technological improvements as quickly as some of our competitors, which could harm our ability to compete with our competitors and adversely affect our results of ~~operations.~~operations, financial condition, and liquidity.

Table of Contents

The financial services industry is undergoing rapid technological changes, with frequent introductions of new technology-driven products and services. The effective use of technology increases efficiency and enables financial and lending institutions to better serve customers and reduce costs. Our future success and, in particular, the success of our centralized operations, will depend, in part, upon our ability to address the needs of our customers by using technology to provide products and services that will satisfy customer demands for convenience, as well as to create additional efficiencies in our operations. We may not be able to effectively implement new technology-driven products and services as quickly as some of our competitors or be successful in marketing these products and services to our existing and new customers. Failure to successfully keep pace with technological change affecting the financial services industry could harm our ability to compete with our competitors and adversely affect our results of operations, financial condition, and liquidity.

We are subject to data privacy laws, which may significantly increase our compliance and technology costs resulting in a material adverse effect on our results of operations and financial condition.

We are subject to various federal and state privacy, data protection, and information security laws and regulations, including requirements concerning security breach notification. Moreover, various federal and state regulatory agencies require us to notify customers in the event of a security breach. Federal and state legislators are increasingly pursuing new guidance, laws, and regulations. Compliance with current or future privacy, data protection and information security laws affecting customer or employee data to which we are subject could result in higher compliance and technology costs and could materially and adversely affect our profitability. Our failure to comply with privacy, data protection and information security laws may require us to change our business practices or operational structure, and could ~~result in~~subject us to potentially significant regulatory and/or governmental investigations and/or actions, litigation, fines, sanctions, and damage to our reputation.

We are also subject to the theft or misuse of physical customer and employee records at our facilities.

Our branch offices and centralized headquarters have physical and electronic customer records necessary for day-to-day operations that contain extensive confidential information about our customers. We also retain physical records in various storage locations. The loss or theft of customer information and data from our branch offices, headquarters, or other storage locations could subject us to additional regulatory scrutiny and penalties and could expose us to civil litigation and possible financial liability, which could have a material adverse effect on our results of operations, financial condition and liquidity. In addition, if we cannot locate original documents (or copies, in some cases) for certain finance receivables, we may not be able to collect on those finance receivables.

Our off-site data center and centralized IT functions are susceptible to disruption by catastrophic events, which could have a material adverse effect on our business, results of operations, and financial condition.

~~Our headquarters building is located in Greenville, South Carolina.~~ Our information systems, and administrative and management processes ~~are primarily provided to our branches from this centralized location, and they~~ could be disrupted if a catastrophic event, such as severe weather, natural disaster, power outage, act of terror or similar event, destroyed or severely damaged our ~~headquarters.~~infrastructure. Any such catastrophic event or other unexpected disruption of our headquarters functions or off-site data center could have a material adverse effect on our business, results of operations, and financial condition.

Absence of dividends could reduce our attractiveness to investors.

Since 1989, we have not declared or paid cash dividends on our common stock and may not pay cash dividends in the foreseeable future. As a result, our common stock may be less attractive to certain investors than the stock of dividend-paying companies. Investors may need to rely on sales of their common stock after price appreciation, which may not occur, as the only way to realize future gains on their investment.

Various provisions of our charter documents and applicable laws could delay or prevent a change of control that shareholders may favor.

Provisions of our articles of incorporation, South Carolina law, and the laws in several of the states in which our operating subsidiaries are incorporated could delay or prevent a change of control that the holders of our common stock may favor or may impede the ability of our shareholders to change our management. In particular, our articles of incorporation and South Carolina law, among other things, authorize our board of directors to issue preferred stock in one or more series, without shareholder approval, and will require the affirmative vote of holders of two-thirds of our outstanding shares of voting stock, to approve our merger or consolidation with another corporation. Additional information regarding the similar effect of laws in certain states in which we operate is described in Part 1, Item 1, “Description of Business –- Government Regulation.”

Table of Contents

Overall stock market volatility may materially and adversely affect the market price of our common stock.

The Company’s common stock price has been and is likely to continue to be subject to significant volatility. ASecurities markets worldwide experience significant price and volume fluctuations. This market volatility, as well as general economic, market, or political conditions, could reduce the market price of shares of our common stock in spite of our operating performance. Additionally, a variety of factors could cause the price of the common stock to fluctuate, perhaps substantially, including: general market fluctuations resulting from factors not directly related to the Company’s operations or the inherent value of its common stock; state or federal legislative or regulatory proposals, initiatives, actions or changes that are, or are perceived to be, adverse to our operations or the broader consumer finance industry in general; announcements of developments related to our business; fluctuations in our operating results and the provision for loan losses; low trading volume in our common stock; decreased availability of our common stock resulting from stock repurchases and concentrations of ownership by large or institutional investors; general conditions in the financial service industry, the domestic or global economy or the domestic or global credit or capital markets; changes in financial estimates by securities analysts; our failure to meet the expectations of securities analysts or investors; negative commentary regarding our Company and corresponding short-selling market behavior; adverse developments in our relationships with our customers; investigations or legal proceedings brought against the Company or its officers; or significant changes in our senior management team.

Changes to accounting rules, regulations or interpretations could significantly affect our financial results.

New accounting rules or regulations, changes to existing accounting rules or regulations, and changing interpretations of existing rules and regulations have been issued or occurred and may continue to be issued or occur in the future. Our methodology for valuing our receivables and otherwise accounting for our business is subject to change depending upon the changes in, and interpretation of, accounting rules, regulations, or interpretations. Any such changes to accounting rules, regulations, or interpretations could negatively affect our reported results of operations and could negatively affect our financial condition through increased cost of compliance.

In June of 2016, the FASB issued ASU 2016-13, Financial Instruments-Credit Losses (Topic 326): Measurement of Credit Losses on Financial Instruments (CECL). This ASU significantly changes the way that entities will be required to measure credit losses. The new standard requires that the estimated credit loss be based upon an “expected credit loss” approach rather than the “incurred loss” approach currently required. The new approach will require entities to measure all expected credit losses for financial assets based on historical experience, current conditions, and reasonable forecasts of collectability. It is anticipated that the expected credit loss model may require earlier recognition of credit losses than the incurred loss approach. CECL became effective for the Company April 1, 2020. We currently expect the adoption of CECL will result in an increase of approximately $14.5 million to $26.2 million in our allowance for loan losses. See Note 1 of the Notes to Consolidated Financial Statements included in this report for more information on this new accounting standard.

If assumptions or estimates we use in preparing our financial statements are incorrect or are required to change, our reported results of operations and financial condition may be adversely affected.

We are required to use certain assumptions and estimates in preparing our financial statements under GAAP, including in determining allowances for credit losses, the fair value of financial instruments, asset impairment, reserves related to litigation and other legal matters, the fair value of share-based compensation, valuation of income, and other taxes and regulatory exposures. In addition, significant assumptions and estimates are involved in determining certain disclosures required under GAAP, including those involving the fair value of our financial instruments. If the assumptions or estimates underlying our financial statements are incorrect, the actual amounts realized on transactions and balances subject to those estimates will be different, and this could have a material adverse effect on our results of operations and financial condition.

In addition, the FASB is currently reviewing or proposing changes to several financial accounting and reporting standards that govern key aspects of our financial statements, including areas where assumptions or estimates are required. As a result of changes to financial accounting or reporting standards, whether promulgated or required by the FASB or other regulators, we could be required to change certain of the assumptions or estimates we previously used in preparing our financial statements, which could negatively impact how we record and report our results of operations and financial condition generally.

A small number of our shareholders have the ability to significantly influence matters requiring shareholder approval and such shareholders have interests which may conflict with the interests of our other security holders.

As of ~~May 4, 2018,~~March 31, 2020, based on filings made with the SEC and other information made available to us, Prescott General Partners, LLC and its affiliates beneficially owned approximately ~~29.9%~~35.0% of our common stock. As a result, these few shareholders are able to significantly influence matters presented to shareholders, including the election and removal of

Table of Contents

directors, the approval of significant corporate transactions, such as any reclassification, reorganization, merger, consolidation or sale of all or substantially all of our assets, and the control of our management and affairs, including executive compensation arrangements. Their interests may conflict with the interests of our other security holders.

The future issuance of additional shares of our common stock in connection with potential acquisitions or otherwise will dilute all other shareholders.

Except in certain circumstances, we are not restricted from issuing additional shares of common stock, including any securities that are convertible into or exchangeable for, or that represent the right to receive, common stock. The market price of shares of our common stock could decline as a result of sales of a large number of shares of common stock in the market or the perception that such sales could occur. We intend to continue to evaluate acquisition opportunities and may issue shares of common stock in connection with these acquisitions. Any shares of common stock issued in connection with acquisitions, the exercise of outstanding stock options, or otherwise would dilute the percentage ownership held by our existing shareholders.

Our use of third-party vendors is subject to regulatory review.

The CFPB and other regulators have issued regulatory guidance focusing on the need for financial institutions to perform due diligence and ongoing monitoring of third-party vendor relationships, which increases the scope of management involvement and decreases the benefit that we receive from using third-party vendors. Moreover, if our regulators conclude that we have not met the standards for oversight of our third-party vendors, we could be subject to enforcement actions, civil monetary penalties, supervisory orders to cease and desist or other remedial actions, which could have a materially adverse effect on our business, reputation, financial condition and operating results. Further, federal and state regulators have been scrutinizing the practices of lead aggregators and providers recently. If regulators place restrictions on certain practices by lead aggregators or providers, our ability to use them as a source for applicants could be affected.

Initiating and processing potential acquisitions may be unsuccessful or difficult, leading to losses and increased delinquencies, which could have a material adverse effect on our results of operations.

We have previously acquired, and in the future may acquire, assets or businesses, including large portfolios of finance receivables, either through the direct purchase of such assets or the purchase of the equity of a company with such a portfolio. Since we will not have originated or serviced the loans we acquire, we may not be aware of legal or other deficiencies related to origination or servicing, and our due diligence efforts of the acquisition prior to purchase may not uncover those deficiencies. Further, we may have limited recourse against the seller of the portfolio.

In pursuing these transactions, we may experience, among other things:

•overvaluing potential targets;

•difficulties in integrating any acquired companies or branches into our existing business, including integration of account data into our information systems;

•inability to realize the benefits we anticipate in a timely fashion, or at all;

•unexpected losses due to the acquisition of loan portfolios with loans originated using less stringent underwriting criteria;

•significant costs, charges, or write-downs; or

•unforeseen operating difficulties that require significant financial and managerial resources that would otherwise be available for the ongoing development and expansion of our existing operations.



Item 1B.			Unresolved Staff Comments

None.

Table of Contents



Item 2.			Properties

In January 2020, the Company moved into its new corporate headquarters located at 104 S. Main Street in Greenville, South Carolina. The Company ~~owns its~~leases approximately 45,000 square feet at this location. This lease expires on November 30, 2029 and includes two five-year options. The Company’s previous corporate headquarters, ~~facilities~~which consists of approximately 42,000 square feet in Greenville, South Carolina, ~~and~~was classified as held for sale as of March 31, 2020.

The Company owns all of the furniture, fixtures and computer terminals located in each ~~branch.~~of its branches. As of March 31, ~~2018,~~2020, the Company had ~~1,308~~1,243 branches, most of which are generally leased pursuant to ~~short-term~~three- to five-year operating leases. During the fiscal year ended March 31, ~~2018,~~2020, total lease expense was approximately ~~$28.1~~$26.4 million, or an average of approximately ~~$21,127~~$21.5 thousand per branch. The Company's leases generally provide for an initial three- to five-year term with renewal options. The Company's branches are typically located in shopping centers, malls and the first floors of downtown buildings. Branches ~~in the U.S. and Mexico~~ generally have an average size of ~~1,600~~1,603 square feet.



Item 3.			Legal Proceedings

Mexico Investigation

As previously disclosed, ~~in March 2017~~ the Company ~~began~~retained outside legal counsel and forensic accountants to conduct an investigation of its operations in Mexico, focusing on the legality under the FCPA, and certain local laws of certain payments related to loans, the maintenance of the Company’s books and records associated with such payments, and the treatment of compensation matters for certain employees. ~~The Company has retained outside legal counsel and forensic accountants to lead the investigation.~~

The investigation ~~continues to address~~addressed whether and to what extent improper payments, which may violate the FCPA and other local laws, were made approximately between 2010 and 2017 by or on behalf of WAC de ~~México SOFOM, a subsidiary of the Company,~~Mexico, to government officials in Mexico relating to loans made to unionized employees. The Company ~~has~~ voluntarily contacted the SEC and the DOJ in June 2017 to advise both agencies that an internal investigation iswas underway and that the Company ~~intends~~intended to cooperate with both agencies. The Company has and will continue to cooperate with both agencies. The SEC has issued a formal order of investigation. ~~A conclusion cannot~~

There have been ongoing discussions with the SEC regarding the possible resolution of these matters. The discussions with the SEC have progressed to a point that the Company can now reasonably estimate a probable loss and has recorded an aggregate accrual of $21.7 million with respect to the SEC matters as of March 31, 2020. As the discussions with the SEC are continuing, there can be ~~drawn~~no assurance that the Company's efforts to reach a final resolution with the SEC will be successful or, if they are, what the timing or terms of such resolution will be. The Company has no offer of settlement or resolution with the DOJ at this ~~time as to what potential remedies these agencies may seek. In addition,~~time. The total amount of the ~~Company cannot determine at this time the ultimate effect that~~Company’s loss incurred in connection with the investigation orand any remedial measures will have on its operations in Mexico or its decisions with respect thereto. See Part II, Item 7, "Management's Discussion and Analysis of Financial Condition and Results of Operations—Comparison of Fiscal 2018 Versus Fiscal 2017" for a discussion of our results of operations in Mexico for eachresolution thereof, including those amounts which remain subject to approval by the SEC, may be higher than the amount of the ~~last two fiscal years.~~accrual.

If violations of the FCPA or other local laws occurred, the Company could be subject to fines, civil and criminal penalties, equitable remedies, including profit disgorgement and related interest, and injunctive relief. In addition, any disposition of these matters could adversely impact our ~~ability~~access to ~~collect on outstanding loans~~debt financing and capital funding and result in further modifications to our business practices and compliance ~~programs, including significant restructuring or curtailment of, or other effects on, our operations in Mexico.~~programs. Any disposition could also potentially require that a monitor be appointed to review future business practices with the goal of ensuring compliance with the FCPA and other applicable laws. The Company could also face fines, sanctions, and other penalties from authorities in Mexico, as well as third-party claims by shareholders and/or other stakeholders of the Company. In addition, disclosure of the investigation or its ultimate disposition could adversely affect the Company’s reputation and its ability to obtain new business or retain existing business from its current customers and potential customers, to attract and retain employees, and to access the capital markets. If it is determined that a violation of the FCPA or other laws has occurred, such violation may give rise to an event of default under the Company’s credit agreement if such violation were to have a material adverse effect on the Company’s business, operations, properties, assets, or condition (financial or otherwise) or if the amount of any settlement, penalties, fines, or other payments resulted in the Company failing to satisfy any financial covenants. Additional potential FCPA violations or violations of other laws or regulations may be uncovered through the investigation. See Part I, Item 1A, “Risk ~~Factors—We~~Factors-We may be exposed to ~~liability~~liabilities under the FCPA, and any determination that the Company or any of its subsidiaries has violated the FCPA could have a material adverse effect on our business and liquidity” and ~~“—Our internal~~“-Our investigation of our previous operations in Mexico may expose the Company to other potential liabilities in addition to any potential liabilities under the FCPA and cause the Company to incur substantial expenses.”

Table of Contents

~~In addition to~~

Further, under the ~~ultimate liability for disgorgement and related interest,~~terms of the stock purchase agreement among the Company believes that it could be further liable for fines and penalties. We are continuing our discussions with the DOJ and SEC regarding the matters under investigation, but the Company cannot reasonably estimate the amount of any fine or penalty that it may have to pay as a part of any possible settlement or assess the potential liability that might be incurred if a settlement is not reached and the government were to litigate the matter. As such, based on the information available at this time, any additional liability related to this matter is not reasonably estimable. The Company will continue to evaluate the amount of its liability pending final resolution of the investigation and any related discussions with the government.

~~CFPB Investigation~~

As previously disclosed, on March 12, 2014, the Company received a Civil Investigative Demand (“CID”) from the Consumer Financial Protection Bureau (the “CFPB”). The stated purpose of the CID is to determine whether the Company has been or is “engaging in unlawful acts or practicesPurchasers in connection with the ~~marketing, offering, or extension~~sale of ~~credit in violation of Sections 1031~~our Mexico operations, we are obligated to indemnify the Purchasers for claims and 1036 of the Consumer Financial Protection Act, 12 U.S.C. §§ 5531, 5536, the Truth in Lending Act, 15 U.S.C. §§ 1601, et seq., Regulation Z, 12 C.F.R. pt. 1026, or any other Federal consumer financial law” and “also to determine whether Bureau action to obtain legal or equitable relief would be in the public interest.” The Company responded, within the deadlines specified in the CID, to broad requests for production of documents, answers to interrogatories and written reports related to loans made by the Company and numerous other aspects of the Company’s business.

By letter dated January 18, 2018, the CFPB informed the Company that it had concluded its investigation and would not be proceeding with an enforcement action against the Company. See Part I, Item 1, “Business - Government Regulation - Federal legislation” and Part I, Item 1A, “Risk Factors” in this Annual Report on Form 10-K for a discussion of federal regulations to which the Company’s operations are subject.

~~Shareholder Complaints~~

~~As previously disclosed, on April 22, 2014, a shareholder filed a putative class action complaint,~~ ~~Edna Selan Epstein v. World Acceptance Corporation et al.~~, in the United States District Court for the District of South Carolina (case number 6:14-cv-01606) (the "Edna Epstein Putative Class Action"), against the Company and certain of its current and former officers on behalf of all persons who purchased or otherwise acquired the Company’s common stock between April 25, 2013 and March 12, 2014. Two amended complaints were filed by the plaintiffs, and several other motions were filed in the proceedings. The complaint, as most

recently amended, alleged that (i) the Company made false and misleading statements in various SEC reports and other public statements in violation of federal securities laws preceding the Company’s disclosure in a Form 8-K filed March 13, 2014 that it had received the above-referenced CID from the CFPB (ii) the Company’s loan growth and volume figures were inflated because of a weakness in the Company’s internal controlsliabilities relating to ~~its accounting treatment of~~ certain small-dollar loan re-financings and (iii) additional allegations regarding, among other things, the Company's receipt of a Notice and Opportunity to Respond and Advise letter from the CFPB on August 7, 2015. The complaint sought class certification for a class consisting of all persons who purchased or otherwise acquired the Company's common stock between January 30, 2013 and August 10, 2015, unspecified monetary damages, costs and attorneys' fees. The Company denied that the claims had any merit and opposed certification of the proposed class.

On June 7, 2017, during a court-ordered mediation, the parties reached an agreement in principle to settle the Edna Epstein Putative Class Action. The parties’ stipulation setting forth the terms of the settlement was filed with the court on August 25, 2017. The settlement stipulation provided for a settlement payment to the class of $16 million, all of which was funded by the Company’s directors and officers (D&O) liability insurance carriers. The court entered an order preliminarily approving the settlement on August 31, 2017. On December 18, 2017, the court entered a final order and judgment approving the settlement. The court’s order approving the settlement resolved the claims asserted against all defendants in the action. Neither the Company nor any of its present or former officers admitted any wrongdoing or liability in connection with the settlement.

~~As previously disclosed, on July 15, 2015, a shareholder filed a putative derivative complaint,~~ ~~Irwin J. Lipton, et al. v. McLean, et al., in the United States District Court for the District of South Carolina (case number 6:15-cv-02796-MGL) (the “Lipton Derivative Action”), on behalf of the Company against certain~~investigations of our ~~current and~~ former ~~officers and directors. On September 21, 2015, another shareholder filed a putative derivative complaint,~~ ~~Paul Parshall, et al. v. McLean, et al.~~, in the United States District Court for the District of South Carolina (case number 6:15-cv-03779-MGL) (the “Parshall Derivative Action”), asserting substantially similar claims on behalf of the Company against certain of our current and former officers and directors. On October 14, 2015, the Court entered an order consolidating the Lipton Derivative Action and the Parshall Derivative Action as ~~In re World Acceptance Corp. Derivative Litigation~~ ~~(Lead Case No. 6:15-cv-02796-MGL). The plaintiffs subsequently filed an amended complaint, and the amended consolidated complaint alleged, among other things:~~

~~(i)~~

that the defendants breached their fiduciary duties by disseminating false and misleading information to the Company’s shareholders regarding the Company’s loan growth, loan renewals, allowances for loan losses, revenue sources, revenue growth, compliance with U.S. generally accepted accounting principles ("GAAP"), and the sufficiency of the Company’s internal controls and accounting procedures;


~~(ii)~~	~~that the defendants breached their fiduciary duties by failing to ensure that the Company maintained adequate internal controls;~~


~~(iii)~~	that the defendants breached their fiduciary duties by failing to exercise prudent oversight and supervision of the Company’s officers and other employees to ensure conformity with all applicable laws and regulations;


~~(iv)~~	~~that the defendants were unjustly enriched as a result of the compensation they received while allegedly breaching their fiduciary duties owed to the Company;~~


~~(v)~~	that the defendants wasted corporate assets by paying excessive compensation to certain of the Company’s executive officers, awarding self-interested stock options to certain of the Company’s officers and directors, incurring legal liability and legal costs to defend the defendants’ unlawful actions, and authorizing the repurchase of Company stock at artificially inflated prices;


~~(vi)~~	that certain of the defendants breached their fiduciary duty to the Company by selling shares of the Company’s stock at artificially inflated prices while in the possession of material, nonpublic information regarding the Company’s financial condition;


~~(vii)~~	that the defendants violated Section 10(b) of the Securities Exchange Act of 1934 by making false and misleading statements regarding the Company’s practices regarding loan renewals, loan modifications, and accounting for loans;


~~(viii)~~	~~that the defendants violated Section 14(a) of the Securities Exchange Act of 1934 by failing to disclose alleged material facts in the Company’s 2014 and 2015 proxy statements; and~~


~~(ix)~~	~~allegations similar to those made in connection with the Edna Epstein Putative Class Action described above.~~

The consolidated complaint sought, among other things, unspecified monetary damages and an order directing the Company to take steps to reform and improve its corporate governance and internal procedures to comply with applicable laws and to protectMexico operations, the Company, and its shareholders from future wrongdoing such as that described in the consolidated complaint. On February 28, 2017, the Court entered an order dismissing the derivative litigation. The plaintiffs filed a notice of appeal to the U.S. Court of Appeals for the Fourth Circuit on March 27, 2017.

On June 14, 2017, following mediation, the parties reached an agreement in principle to settle the derivative litigation. The parties’ stipulation setting forth the terms of the settlement was filed with the court on August 4, 2017. The settlement stipulation provided that the Company will adopt certain corporate governance practices and pay plaintiffs’ attorney’s fees and expenses in an amount approvedaffiliates by the ~~court not~~DOJ or the SEC that commenced prior to ~~exceed $475,000, which fees~~July 1, 2018. Any such indemnification claims could have a material adverse effect on our financial condition, including liquidity, and expenses have been funded by the Company’s D&O liability insurance carriers. The court entered an order preliminarily approving the settlement on August 24, 2017. On November 7, 2017, the court entered a final order and judgment approving the settlement and awarding plaintiffs’ attorney’s fees and expenses in the amountresults of $475,000. The court’s order approving the settlement resolved the claims asserted against all defendants in the action. Neither the Company nor any of its present or former directors and officers admitted any wrongdoing or liability in connection with the settlement.operations.

General

In addition, from time to time the Company is involved in ~~routine~~ litigation matters relating to claims arising out of its operations in the normal course of ~~business, including matters in which damages in various amounts are claimed.~~business.

Estimating an amount or range of possible losses resulting from litigation, government actions, and other legal proceedings is inherently difficult and requires an extensive degree of judgment, particularly where the matters involve indeterminate claims for monetary damages, may involve fines, penalties, or damages that are discretionary in amount, involve a large number of claimants or significant discretion by regulatory authorities, represent a change in regulatory policy or interpretation, present novel legal theories, are in the early stages of the proceedings, are subject to appeal or could result in a change in business practices. In addition, because most legal proceedings are resolved over extended periods of time, potential losses are subject to change due to, among other things, new developments, changes in legal strategy, the outcome of intermediate procedural and substantive rulings and other parties’ settlement posture and their evaluation of the strength or weakness of their case against us. For these reasons, we are currently unable to predict the ultimate timing or outcome of, or reasonably estimate the possible losses or a range of possible losses resulting from, the matters described above. Based on information currently available, the Company does not believe that any reasonably possible losses arising from currently pending legal matters will be material to the Company’s results of operations or financial conditions. However, in light of the inherent uncertainties involved in such matters, an adverse outcome in one or more of these matters could materially and adversely affect the Company’s financial condition, results of operations or cash flows in any particular reporting period.



Item 4.			Mine Safety Disclosures

None.

PART II.

Table of Contents



Item 5.			Market for Registrant's Common Equity, Related Stockholder Matters and Issuer Purchases of Equity Securities

Market Information

Since November 26, 1991, the ~~Company's~~Company’s common stock has traded on NASDAQ and is currently listed on the NASDAQ Global Select Market ~~("NASDAQ"~~(“NASDAQ”) under the symbol WRLD.

Holders

As ~~of~~of May ~~25, 2018,~~15, 2020, there were 4830 holders of record of our common stock and a significant number of persons or entities who hold their stock in nominee or “street” names through various brokerage firms.

Dividends

Since April 1989, the Company has not declared or paid any cash dividends on its common stock. Its policy has been to retain earnings for use in its business and selectively use cash to repurchase its common stock on the open market. In the future, the Company's Board of Directors may determine whether to pay cash dividends based on conditions then existing, including the Company's earnings, financial condition, capital requirements and other relevant factors. In addition, the ~~Company's~~Company’s credit agreements contain certain restrictions on the payment of cash dividends on its capital stock. See “Management’s Discussion and Analysis of Financial Condition and Results of ~~Operations–Liquidity~~Operations-Liquidity and Capital Resources.” In the future, the Company’s Board of Directors may determine whether to pay cash dividends based on conditions then existing, including the Company’s earnings, financial condition, capital requirements and other relevant factors.

Issuer Purchases of Equity Securities

Since 1996, the Company has repurchased approximately 20.4 million shares for an aggregate purchase price of approximately $1.13 billion. On March ~~10, 2015,~~12, 2020, the Board of Directors authorized the Company to repurchase up to ~~$25.0~~$30.0 million of the Company’s outstanding common ~~stock.~~stock, inclusive of the amount that remains available for repurchase under prior repurchase authorizations. As of March 31, ~~2018,~~2020, the Company had ~~$1.9~~$22.6 million in aggregate remaining repurchase ~~capacity under the March 10, 2015 repurchase authorization.~~capacity. The timing and actual number of shares repurchased will depend on a variety of factors, including the stock price, corporate and regulatory requirements, available funds, alternative uses of capital, restrictions under the revolving credit agreement, and other market and economic conditions. ~~Although the repurchase authorization above has no stated expiration date, the~~The Company’s stock repurchase program may be suspended or discontinued at any time.

The ~~Company has~~repurchase authorization does not ~~repurchased any shares~~have a stated expiration date. The following table details purchases of ~~our~~the Company's common stock, ~~since~~if any, made by the ~~first quarter of fiscal 2018. At the time of this filing, it is uncertain if or when the~~ Company ~~will recommence share repurchases.~~

~~The Company did not repurchase any shares of the Company’s common stock~~ during the three ~~month period~~months ended March 31, ~~2018.~~2020:


	(a) Total number of shares purchased	(b) Average price paid per share		(c) Total number of shares purchased as part of publicly announced plans or programs	(d) Approximate dollar value of shares that may yet be purchased under the plans or programs
January 1 through January 31, 2020	—	$	—	—	$	10,030,853
February 1 through February 29, 2020	—	—		—	10,030,853
March 1 through March 31, 2020	128,499	57.47		128,499	22,614,804
Total for the quarter	128,499	$	57.47	128,499

~~The table below reflects the stock prices published by NASDAQ by quarter for the last two fiscal years. The last reported sale price on May 25, 2018 was $107.87.~~

Stock Performance Graph

Table of Contents

Market Price of Common Stock
Fiscal 2018
Quarter High Low
First $ 88.26
$ 49.26
Second 84.58
71.51
Third 87.87
71.02
Fourth 121.17
80.35

Market Price of Common Stock
Fiscal 2017
Quarter High Low
First $ 46.24
$ 32.40
Second 55.43
42.33
Third 68.69
43.50
Fourth 68.83
42.01

Table of Contents



Item 6.			Selected Financial Data

Selected Consolidated Financial and Other Data


(Amounts in thousands, except number of branches and per share information)	Years Ended March 31,
	2020			2019			2018			2017			2016
Statement of Operations Data:
Interest and fee income	$	508,327		$	469,154		$	435,702		$	427,871		$	452,925
Insurance income, net and other income	81,702			75,389			66,967			62,951			62,376
Total revenues	590,029			544,543			502,669			490,822			515,301

Provision for loan losses	181,730			148,427			117,620			119,096			114,428
General and administrative expenses:	347,493			288,304			269,108			244,275			241,701
Interest expense	25,896			17,934			19,090			21,504			26,849
Total expenses	555,119			454,665			405,818			384,875			382,978

Income from continuing operations before income taxes	34,910			89,878			96,851			105,947			132,323

Income taxes	6,752			15,981			47,758			38,157			48,979

Income (loss) from discontinued operations⁽¹⁾	—			(36,662)			4,597			5,810			4,052

Net income	$	28,158		$	37,235		$	53,690		$	73,600		$	87,396

Net income per common share from continuing operations (basic)	$	3.66		$	8.22		$	5.58		$	7.79		$	9.65
Basic weighted average shares	7,688			8,994			8,791			8,706			8,636
Net income per common share from continuing operations (diluted)	$	3.54		$	8.03		$	5.48		$	7.72		$	9.59
Diluted weighted average shares	7,953			9,204			8,959			8,778			8,692

Balance Sheet Data (end of period):
Loans receivable, net of unearned interest, insurance and fees	$	900,891		$	837,144		$	745,241		$	701,733		$	716,390
Allowance for loan losses	(96,488)			(81,520)			(66,088)			(60,644)			(60,923)
Loans receivable, net	804,403			755,624			679,153			641,089			655,467

Total assets	1,030,086			854,988			840,987			800,589			806,219

Total debt	451,100			251,940			244,900			295,136			374,685
Shareholders' equity	411,963			552,117			541,108			461,064			391,902

Other Operating Data:
As a percent of average net loans receivable:
Provision for loan losses	19.6		%	18.0		%	15.6		%	16.2		%	14.7		%
Net charge-offs	18.0		%	16.1		%	14.9		%	16.2		%	15.0		%
Number of branches open at year-end	1,243			1,193			1,177			1,169			1,186

Table of Contents

(Amounts in thousands, except number of branches and per share information) Years Ended March 31,
2018 2017 2016 2015 2014
Statement of Operations Data:
Interest and fee income $ 481,734
$ 468,759
$ 495,133
$ 524,277
$ 523,770
Insurance income, net and other income 66,972
62,975
62,342
85,936
75,493
Total revenues 548,706
531,734
557,475
610,213
599,263
Provision for loan losses 130,979
128,572
123,598
118,830
126,575
General and administrative expenses 297,433
267,661
269,140
292,052
281,248
Interest expense 19,090
21,504
26,849
23,301
21,195
Total expenses 447,502
417,737
419,587
434,183
429,018
Income before income taxes 101,204
113,997
137,888
176,030
170,245
Income taxes 47,514
40,397
50,493
65,197
63,636
Net income $ 53,690
$ 73,600
$ 87,395
$ 110,833
$ 106,609
Net income per common share (basic) $ 6.11
$ 8.45
$ 10.12
$ 12.12
$ 9.80
Basic weighted average shares 8,791
8,706
8,636
9,146
10,877
Net income per common share (diluted) $ 5.99
$ 8.38
$ 10.05
$ 11.90
$ 9.60
Diluted weighted average shares 8,959
8,778
8,692
9,317
11,106
Balance Sheet Data (end of period):

Loans receivable, net of unearned interest, insurance and fees $ 806,006
$ 767,896
$ 776,305
$ 812,743
$ 813,920
Allowance for loan losses (80,826 ) (72,195 ) (69,566 ) (70,438 ) (63,255 )
Loans receivable, net 725,180
695,701
706,739
742,305
750,665
Total assets 840,987
800,589
806,219
866,131
850,028
Total debt 244,900
295,136
374,685
501,150
505,500
Shareholders' equity 541,108
461,064
391,902
315,568
307,355
Other Operating Data:

As a percentage of average loans receivable, net:

Provision for loan losses 15.9 % 16.1 % 14.8 % 13.9 % 15.1 %
Net charge-offs 14.9 % 15.7 % 14.8 % 12.9 % 14.7 %
Number of branches open at year-end 1,308
1,327
1,339
1,320
1,271

⁽¹⁾See Note 18 of the Notes to Consolidated Financial Statements included in this annual report on Form 10-K for more information on our discontinued operations.



Item 7.			Management’s Discussion and Analysis of Financial Condition and Results of Operations

General

The Company's financial performance continues to be dependent in large part upon the growth in its outstanding loans receivable, the maintenance of loan quality and acceptable levels of operating expenses. Since March 31, ~~2015,~~2016, gross loans receivable have ~~decreased~~increased at a ~~0.15%~~5.83% annual compounded rate from ~~$1.110 billion~~$964.6 million to ~~$1.105~~$1.21 billion at March 31, 2018. While our gross loans receivable have decreased from March 31, 2015, we experienced loan growth of 4.3% in fiscal 2018 after a decrease of 0.7% in fiscal 2017 and a decrease of 3.9% in fiscal 2016.2020. We believe we were able to improve our gross loans receivable growth rates through acquisitions, improved marketing processes, and analytics. During the ~~three-year~~four-year period beginning March 31, ~~2015,~~2016, the Company has ~~decreased~~expanded in size from ~~1,320~~1,186 branches to ~~1,308~~1,243 branches as of March 31, ~~2018. Our U.S. operations have expanded in size from 1,172 branches to 1,177 branches over the same period.~~2020. During fiscal ~~2019,~~2021, the Company currently plans to open or acquire approximately 25 new branches ~~in the United States~~ and evaluate acquisitions as opportunities arise.

The Company offers an income tax return preparation and electronic filing program in all but a few of its ~~U.S.~~ branches. The Company prepared approximately ~~77,000, 72,000~~84,000, 91,000, and ~~63,000~~77,000 returns in each of the fiscal years ~~2018~~, ~~2017~~2020, 2019, and ~~2016~~,2018, respectively. Revenues from the Company’s tax preparation business amounted to approximately ~~$16.8~~$20.9 million, a ~~14.3% increase~~2.4% decrease over the ~~$14.7~~$21.5 million earned during fiscal ~~2017~~. 2019.

The following table sets forth certain information derived from the Company's consolidated statements of operations and balance sheets, as well as operating data and ratios, for the periods indicated:


	Years Ended March 31,										Years Ended March 31,
	2018			2017			2016				2020			2019			2018
	(Dollars in thousands)										(Dollars in thousands)
Gross loans receivable	$	1,105,115		$	1,059,804		$	1,066,964		Gross loans receivable	$	1,209,871		$	1,127,957		$	1,004,233
Average gross loans receivable ⁽¹⁾	$	1,138,401		$	1,100,700		$	1,147,956		Average gross loans receivable ⁽¹⁾	$	1,256,389		$	1,120,112		$	1,019,005
Net loans receivable	$	806,007		$	767,896		$	776,305
Average net loans receivable⁽²⁾	$	823,691		$	796,642		$	834,964
Net loans receivable ⁽²⁾										Net loans receivable ⁽²⁾	$	900,891		$	837,144		$	745,242
Average net loans receivable⁽³⁾										Average net loans receivable⁽³⁾	$	928,408		$	824,763		$	753,116

Expenses as a percentage of total revenue:										Expenses as a percentage of total revenue:
Provision for loan losses	23.9		%	24.2		%	22.2		%	Provision for loan losses	30.8		%	27.3		%	23.4		%
General and administrative	54.2		%	50.3		%	48.3		%	General and administrative	58.9		%	52.9		%	53.5		%
Total interest expense	3.5		%	4.0		%	4.8		%
Operating income as a percentage of total revenue ⁽³⁾	21.9		%	25.5		%	29.6		%
Interest expense										Interest expense	4.4		%	3.3		%	3.8		%
Operating income as a % of total revenue ⁽⁴⁾										Operating income as a % of total revenue ⁽⁴⁾	10.3		%	19.8		%	23.1		%

Loan volume										Loan volume	2,929,265			2,720,351			2,487,066

Net charge-offs as percent of average net loans receivable										Net charge-offs as percent of average net loans receivable	18.0		%	16.1		%	14.9		%

Return on average assets (trailing 12 months)	6.3		%	8.8		%	10.1		%	Return on average assets (trailing 12 months)	2.8		%	8.8		%	6.3		%

Return on average equity (trailing 12 months)										Return on average equity (trailing 12 months)	6.1		%	13.6		%	10.6		%

Branches opened or acquired (merged or closed), net	(19		)	(12		)	19			Branches opened or acquired (merged or closed), net	50			16			8

Total branches (at period end)	1,308			1,327			1,339
Branches open (at period end)										Branches open (at period end)	1,243			1,193			1,177

⁽¹⁾ Average gross loans receivable have been determined by averaging month-end gross loans receivable over the indicated ~~period.~~period, excluding tax advances.

Table of Contents

⁽²⁾ Net loans receivable is defined as gross loans receivable less unearned interest and deferred fees.

⁽³⁾ Average net loans receivable have been determined by averaging month-end gross loans receivable less unearned interest and deferred fees over the indicated ~~period.~~period, excluding tax advances.

⁽³⁾⁽⁴⁾ Operating income is computed as total revenue less provision for loan losses and general and administrative expenses.

COVID-19 Pandemic Response and Impact

The COVID-19 pandemic has caused significant economic disruption in the United States as many state and local governments, including all of the states in which the Company operates, have ordered non-essential businesses to close and residents to shelter in place at home. For the majority of states in which we operate, we have been considered an essential business and thus nearly all of our branches have remained open to date.However, the impact of COVID-19 is rapidly evolving, its future effects are uncertain, and it may be difficult to assess or predict the extent of the impacts of the pandemic on us as many factors are beyond our control and knowledge.

In response to the spread of COVID-19, we have modified our business practices in order to reduce personal interactions and provide additional support to our associates and customers.Some of these measures include reducing branch hours, limiting employee travel, implementing work-from-home initiatives for employees when possible, cancelling physical participation in meetings and training sessions, providing additional leave for those directly impacted, closing lobbies and offering curbside service, and encouraging customers to service accounts digitally rather than in person. As a result, the Company has seen significant increases in online and phone activity related to account access, payments, and refinances. The Company has expedited projects related to its digital presence and online lending and is currently piloting remote applications, signatures, and funding for select customers.

As non-essential businesses and schools began to close, we proactively halted marketing efforts and updated our underwriting criteria in light of the tremendous uncertainty, rapid increases in unemployment, and federal stimulus packages. The Company is experiencing expected declines in customer demand due to a combination of reduced marketing and stay-at-home orders reducing customer mobility. To assist customers impacted by COVID-19, the Company’s typical 30-day wait period for unemployment insurance claims has been waived and payment deferrals are being offered to impacted customers.

As of May 15, 2020, we had $320.5 million available under our revolving credit facility. We believe we have sufficient liquidity to support the fundamental operations of our business throughout the COVID-19 pandemic. However, we are unable to estimate the long-term impact of COVID-19 on our business and will continue to assess our liquidity needs as the situation evolves.If we experience sustained adverse effects, we may fail to satisfy our minimum capital ratios and other requirements under our revolving credit facility.

The extent to which the pandemic will ultimately impact our business and financial condition will depend on future events that are impossible to predict, including, but not limited to, the duration and severity of the pandemic, the success of actions taken to contain, treat, and prevent the spread of the virus, the effectiveness of our borrower assistance initiatives and government economic stimulus measures, and the speed at which normal economic and operating conditions return.

See Part I, Item 1A, “Risk Factors” for additional information.

Adjustments subsequent to the release of earnings on May 7, 2020

The Company has made certain adjustments to its treatment of historic tax credits purchased during fiscal 2020 since the Company’s earnings release was furnished on May 7, 2020. The adjustments correctly present the Company’s election to account for historic tax credits purchased using the income statement method in conjunction with the flow-through method. Under this approach, the deferred tax liability related to the difference between the book and tax basis in the underlying historic tax credit investment is recorded in the tax provision and reversed over the same period as the amortization of the historic tax credit investment. As a result of these corrections, the below line items have been adjusted as follows:

Table of Contents


CONSOLIDATED STATEMENT OF OPERATIONS
	Three months ended March 31, 2020										Twelve months ended March 31, 2020
	As furnished May 7, 2020		Adjustments		As revised		As furnished May 7, 2020		Adjustments		As revised
Insurance income, net and other income	$	33,944,288	$	(27,709)	$	33,916,579	$	81,813,077	$	(110,833)	$	81,702,244
Total revenues	163,045,541		(27,709)		163,017,832		590,139,848		(110,833)		590,029,015
Other expense	25,010,707		434,096		25,444,803		59,298,010		868,192		60,166,202
Total general and administrative expense	96,272,691		434,096		96,706,787		346,625,068		868,192		347,493,260
Total expenses	136,559,103		434,096		136,993,199		554,251,380		868,192		555,119,572
Income from continuing operations before income taxes	26,486,438		(461,805)		26,024,633		35,888,468		(979,025)		34,909,443
Income tax expense	2,806,485		(85,341)		2,721,144		5,204,183		1,547,782		6,751,965
Net income from continuing operations	23,679,953		(376,464)		23,303,489		30,684,285		(2,526,807)		28,157,478
Net income	$	23,679,953	$	(376,464)	$	23,303,489	$	30,684,285	$	(2,526,807)	$	28,157,478

Net income per common share from continuing operations, diluted	$	3.24	$	(0.06)	$	3.18	$	3.86	$	(0.32)	$	3.54
Net income per common share, diluted	$	3.24	$	(0.06)	$	3.18	$	3.86	$	(0.32)	$	3.54


CONSOLIDATED BALANCE SHEET
	As of March 31, 2020
	As furnished May 7, 2020		Adjustments		As revised
Deferred income taxes, net	$	24,805,767	$	(1,547,782)	$	23,257,985
Income taxes receivable	4,270,778		(4,270,778)		—
Other assets, net	20,734,227		7,813,723		28,547,950
Total assets	1,028,091,272		1,995,163		1,030,086,435
Income taxes payable	—		4,965,302		4,965,302
Accounts payable and accrued expenses	59,742,012		(443,332)		59,298,680
Total liabilities	613,601,398		4,521,970		618,123,368
Shareholders' equity	414,489,874		(2,526,807)		411,963,067
Total liabilities and shareholders' equity	$	1,028,091,272	$	1,995,163	$	1,030,086,435


SELECTED CONSOLIDATED STATISTICS
	Three months ended March 31, 2020										Twelve months ended March 31, 2020
	As furnished May 7, 2020		Adjustments		As revised		As furnished May 7, 2020		Adjustments		As revised
Expenses as a percentage of total revenue:
General and administrative	59.0	%	0.3	%	59.3	%	58.7	%	0.2	%	58.9	%
Operating income as a % of total revenue ⁽¹⁾	21.2	%	(0.3)	%	20.9	%	10.5	%	(0.2)	%	10.3	%

Return on average equity (trailing 12 months)	6.7	%	(0.6)	%	6.1	%	6.7	%	(0.6)	%	6.1	%

⁽¹⁾ Operating income is computed as total revenues less provision for loan losses and general and administrative expenses.

Table of Contents

Comparison of Fiscal ~~2018~~2020 Versus Fiscal ~~2017~~2019

Net income from continuing operations for fiscal 2020 was $28.2 million, a 61.9% decrease from the $73.9 million earned during fiscal 2019. The decrease in net income from continuing operations was primarily due to a $21.7 million accrual for estimated losses related to the investigation into our former Mexican business and a $33.3 million increase in provision for loan losses.

Net income for fiscal ~~2018~~2020 was ~~$53.7~~$28.2 million, a ~~27.1%~~24.4% decrease from the ~~$73.6~~$37.2 million earned during fiscal ~~2017.~~ 2019. The decrease in net income was primarily due to a $21.7 million accrual for estimated losses related to the investigation into our former Mexican business and a $33.3 million increase in provision for loan losses, partially offset by the impairment loss from the prior period. In fiscal 2019 we recognized a $39.0 million impairment loss on our investment in our Mexico operations in the first quarter of fiscal 2019. In accordance with GAAP, our testing for, and subsequent recognition of, the impairment was triggered by the change in classification of our Mexico operations from continuing operations to held for sale. Of the total impairment loss, $31.3 million is directly attributable to the cumulative translation loss on the investment stemming from the devaluation of the Mexican Peso relative to the U.S. Dollar since the date of our investment.

Operating income (revenues less provision for loan losses and general and administrative expenses) from continuing operations decreased ~~$15.2~~$47.0 million. The decreases in net income and operating income were primarily driven by increases in personnel expense ($11.0 million), advertising expense ($4.4 million), and other expense ($12.5 million), partially offset by an increase in total revenues of $17.0 million. Net income was also impacted by a $15.4 million increase in income tax expense related to the Tax Cuts and Jobs Act (TCJA) and a $2.4 million decrease in interest expense.

Total revenues from continuing operations increased $45.5 million, or 8.4%, to ~~$548.7~~$590.0 million in fiscal ~~2018, a $17.0 million, or 3.2%, increase~~2020, from ~~the $531.7~~$544.5 million in fiscal ~~2017.~~2019. Revenues from continuing operations from the ~~1,127 U.S.~~1,148 branches open throughout both fiscal years increased by ~~2.1%~~6.4%. At March 31, ~~2018,~~2020, the Company had ~~1,308~~1,243 branches in operation, ~~a decrease~~an increase of 1950 branches from March 31, ~~2017.~~2019. The ~~decrease~~increase was the result of ~~merging 21 branches into existing branches as well as closing 33 branches associated with the payroll deduct business in Mexico, partially offset by~~ opening 3019 new branches and acquiring 538 branches, partially offset by merging 7 branches into existing branches.

Interest and fee income from continuing operations during fiscal ~~2018~~2020 increased by ~~$13.0~~$39.2 million, or ~~2.8%~~8.3%, from fiscal ~~2017.~~2019. The increase was primarily due to a corresponding increase in average earning loans. Net loans outstanding at March 31, ~~2018~~2020 increased ~~5.0%~~7.6% compared to March 31, ~~2017,~~2019, and average net loans outstanding increased ~~3.4%~~12.6% during fiscal ~~2018~~2020 compared to fiscal ~~2017. Interest and fee income for the year also benefited from an increase in loan volumes of approximately 3.2%.~~2019.

Insurance commissions and other income from continuing operations increased by ~~$4.0~~$6.3 million, or ~~6.3%~~8.4%, over the two fiscal years. Insurance commissions from continuing operations increased by ~~$1.1~~$5.2 million, or ~~2.7%~~11.5%, when comparing the two fiscal years due to an increase in loan volume in states where we offer our insurance ~~product.~~products. Other income from continuing operations increased by ~~$2.9~~$1.1 million, or ~~13.0%~~3.8%, when comparing the two fiscal years primarily due ~~mainly~~ to an increase in demand for the Company's motor club product of $1.8 million, partially off-set by a reduction in tax ~~return~~ preparation income of ~~$2.1~~$0.5 million.

The provision for loan losses from continuing operations during fiscal ~~2018~~2020 increased by ~~$2.4~~$33.3 million, or ~~1.9%~~22.4%, from the previous year. This increase ~~resulted from~~can mostly be attributed to an increase in ~~the amount of loans that were fully reserved~~charge-off and delinquency rates during the year. ~~Net charge-offs for fiscal 2018 amounted to $122.8 million, a 2.1% decrease from the $125.4 million charged off during fiscal 2017.~~ Accounts that were 6091 days or more past due represented ~~6.3%~~4.2% and ~~5.5%~~3.8% of our loan portfolio on a recency basis ~~and 8.8% and 7.8% of our portfolio on a contractual basis~~ at March 31, ~~2018~~2020 and March 31, 2017, respectively. When excluding the impact of payroll deduct loans in Mexico, accounts 60 days or more past due on a contractual basis represented 7.3% and 6.9% of our loan portfolio at March 31, 2018 and March 31, 2017,2019, respectively. The Company's year-over-year charge-off ratio (net charge-offs as a percentage of average net loans receivable) ~~decreased~~increased from ~~15.7%~~16.1% for the year ended March 31, ~~2017~~2019 to ~~14.9%~~18.0% for the year ended March 31, ~~2018. The Company's~~2020.

Customers who are new borrowers to World Finance (less than 6 months since their first origination at the time of their current loan) as a percentage of the year-end portfolio have grown 39.4% year over year. These "new to World" customers now account for 17% of the portfolio, an increase from 13.7% last year and an average of 12.5% in the prior 5 fiscal ~~2018~~years (2013-2017). Further, customers with less than 1 year tenure as a percentage of the year-end portfolio have grown 33.2% year over year to now account for 23% of the portfolio. This increased weighting of new borrowers, our riskiest customer type, in the portfolio contributed to the increase in delinquency and charge-off ~~ratio~~rates of ~~14.9% is consistent with~~ the ~~its historical~~overall portfolio. While we have experienced an increase in portfolio weighting towards less tenured customers during the last 18 months, we have not seen a significant increase in charge-off ~~ratios.~~ rates when comparing the less tenured customer segment to prior years.

Charge-off ratios for the past ten fiscal years averaged ~~14.5%~~14.9%, with a high of ~~16.7%~~18.0% (fiscal ~~2009)~~2020) and a low of ~~12.9%~~12.8% (fiscal 2015)~~. The~~.The following table presents the Company's charge-off ratios since ~~2002.~~2003.

Table of Contents

_______________________________________________________

²⁰⁰⁹In fiscal 2009 the Company's net charge-off rate increased to 16.7%~~, the highest in the Company’s history~~ due to the difficult economic environment, which put substantial pressure on our customers' ability to repay their loans.

²⁰¹⁵In fiscal 2015 the Company's net charge-off rate decreased to ~~12.9%~~12.8%. The net charge-off rate benefited from a change in branch level incentives during the year, which allows managers to continue collection efforts on accounts that are 9091 days or more past due without having their monthly bonus negatively impacted. As expected, the change resulted in an increase in accounts 9091 days or more past due and fewer charge-offs during fiscal 2015. We estimate the net charge-off rate would have been approximately ~~14.1%~~14.0% for fiscal 2015 excluding the impact of the change.

General and administrative expenses from continuing operations during fiscal ~~2018~~2020 increased by ~~$29.8~~$59.2 million, or ~~11.1%~~20.5%, over the previous fiscal year. General and administrative expenses from continuing operations, when divided by average open branches, increased ~~10.8%~~16.6% when comparing the two fiscal years, and,

overall, general and administrative expenses from continuing operations as a percent of total revenues from continuing operations increased to ~~54.2%~~58.9% in fiscal ~~2018~~2020 from ~~50.3%~~52.9% in fiscal ~~2017.~~2019. The change in general and administrative expense from continuing operations is explained in greater detail below.

Personnel expense from continuing operations totaled ~~$182.9~~$203.8 million for fiscal ~~2018, an $11.0~~2020, a $23.2 million, or ~~6.4%~~12.9%, increase over fiscal ~~2017.~~2019. The increase was ~~primarily~~largely due to an $11.3 million increase in share-based compensation driven by anthe long-term incentive plan and director equity awards granted during the prior year. Benefits increased $5.8 million, mostly due to increase in healthcare costs and increases in headcount, and regular payroll ~~related to annual pay increases and changes in headcount as well as~~expense increased ~~incentive payments in the U.S.~~$8.4 million year over year primarily due to ~~improved performance, $2.5 million of severance-related expense stemming from the separation agreement with the Company’s former CEO, and a $1.8 million expense related to a change~~increases in ~~the Company’s paid time off policy that accelerated the accrual of time-off within the calendar year. The policy change became effective January 1, 2018.~~headcount.

Occupancy and equipment expense from continuing operations totaled ~~$43.8~~$54.2 million for ~~for~~ fiscal ~~2018,~~2020, a ~~$1.3~~$5.5 million, or ~~3.1%~~11.3%, increase over fiscal ~~2017.~~2019. Occupancy and equipment expense is generally a function of the number of branches the Company has open throughout the year. In fiscal ~~2018~~2020 the ~~average~~ expense per average open branch increased ~~slightly~~ to ~~$32.9~~$44.2 thousand, up from ~~$32.0~~$41.0 thousand in fiscal ~~2017.~~2019.

Table of Contents

Advertising expense from continuing operations totaled ~~$22.3~~$24.3 million for fiscal ~~2018,~~2020, a ~~$4.4~~$1.8 million, or ~~24.8%~~8.1%, increase over fiscal ~~2017.~~2019. The ~~Company identified opportunities for customer acquisition during key time frames~~increase was primarily due to increased spending in our direct mail and in an effort to capitalize on such opportunities, increased advertising, which resulted in more advertising campaigns being funded in the current year when compared to the prior year. In fiscal 2018 the average expense per branch increased to $16.8 thousand compared to $13.5 thousand in fiscal 2017.digital campaigns.

Amortization of intangible assets from continuing operations totaled ~~$1.0~~$5.0 million for fiscal ~~2018,~~2020, a ~~$0.5~~$3.5 million, or ~~102.2%~~228.0%, increase over fiscal ~~2017,~~2019, which primarily relates to a corresponding increase in total intangible assets during the comparative periods due to ~~acquisitions~~acquisition activity during the current and prior year.

Other expense from continuing operations totaled ~~$47.4~~$60.2 million for fiscal ~~2018,~~2020, a ~~$12.5~~$25.2 million, or ~~35.9%~~72.0%, increase over fiscal ~~2017.~~2019. The increase was primarily due to ~~approximately $7.2~~a $21.7 million accrual related to potential resolution of the Company's Mexico investigation, which began in March 2017.

Interest expense from continuing operations increased by $8.0 million, or 44.4%, during fiscal 2020 when compared to the previous fiscal year as a result of an increase in average debt outstanding of 67.5% partially offset by a decrease in the effective interest rate from 6.7% to 5.8%.

Income tax expense from continuing operations decreased $9.2 million, or 57.8% for fiscal 2020 compared to the prior fiscal year. The effective tax rate increased to 19.3% for fiscal 2020 compared to 17.8% for fiscal 2019. The increase was primarily due to the recognition of non-deductible penalties totaling $21.7 million for the current fiscal year which was partially offset by the recognition of net Federal and state tax credits of $8.1 million in fiscal year 2020 compared to $3.7 million in fiscal year 2019.

Comparison of Fiscal 2019 Versus Fiscal 2018

As disclosed above, we sold our Mexico operations effective July 1, 2018. As a result of the sale, we have classified the Mexico business as discontinued operations on the statements of operations and balance sheets for the applicable periods. Net income from continuing operations for fiscal 2019 was $73.9 million, a 50.5% increase from the $49.1 million earned during fiscal 2018. The increase in net income from continuing operations was primarily due to a $15.4 million decrease in income tax expense related to the implementation of the Tax Cuts and Jobs Act (TCJA) in the prior year as well as an increase in average net loans receivable in the current period.

Net income for fiscal 2019 was $37.2 million, a 30.6% decrease from the $53.7 million earned during fiscal 2018. We recognized a $39.0 million impairment loss on our investment in our Mexico operations in the first quarter of fiscal 2019. In accordance with GAAP, our testing for, and subsequent recognition of, the impairment was triggered by the change in classification of our Mexico operations from continuing operations to held for sale. Of the total impairment loss, $31.3 million is directly attributable to the cumulative translation loss on the investment stemming from the devaluation of the Mexican Peso relative to the U.S. Dollar since the date of our investment.

Operating income (revenues less provision for loan losses and general and administrative expenses) from continuing operations decreased $8.1 million.

Total revenues from continuing operations increased $41.9 million, or 8.3%, to $544.5 million in fiscal 2019, from $502.7 million in fiscal 2018. Revenues from continuing operations from the 1,125 branches open throughout both fiscal years increased by 7.7%. At March 31, 2019, the Company had 1,193 branches in operation, an increase of 16 branches from March 31, 2018. The increase was the result of opening 25 new branches and acquiring 17 branches, partially offset by merging 26 branches into existing branches.

Interest and fee income from continuing operations during fiscal 2019 increased by $33.5 million, or 7.7%, from fiscal 2018. The increase was primarily due to a corresponding increase in average earning loans. Net loans outstanding at March 31, 2019 increased 12.3% compared to March 31, 2018, and average net loans outstanding increased 9.5% during fiscal 2019 compared to fiscal 2018.

Insurance commissions and other income from continuing operations increased by $8.4 million, or 12.6%, over the two fiscal years. Insurance commissions from continuing operations increased by $3.2 million, or 7.7%, when comparing the two fiscal years due to an increase in loan volume in states where we offer our insurance products. Other income from continuing operations increased by $5.2 million, or 20.8%, when comparing the two fiscal years primarily due to an increase in tax return preparation income of $4.7 million.

The provision for loan losses from continuing operations during fiscal 2019 increased by $30.8 million, or 26.2%, from the previous year. Approximately $17.4 million of the increase can be attributed to growth in the portfolio year over year.

Table of Contents

Approximately $13.4 million can be attributed to an increase in charge-off and delinquency rates during the year. Accounts that were 91 days or more past due represented 3.8% and 3.4% of our loan portfolio on a recency basis at March 31, 2019 and March 31, 2018, respectively. The Company's year-over-year charge-off ratio (net charge-offs as a percentage of average net loans receivable) increased from 14.9% for the year ended March 31, 2018 to 16.1% for the year ended March 31, 2019.

Customers who are new borrowers to World Finance (less than 6 months since their first origination at the time of their current loan) as a percentage of the year-end portfolio have grown 39.4% year over year. These "new to World" customers now account for 17% of the portfolio, an increase from 13.7% last year and an average of 12.5% in the prior 5 fiscal years (2013-2017). Further, customers with less than 1 year tenure as a percentage of the year-end portfolio have grown 33.2% year over year to now account for 23% of the portfolio. This increased weighting of new borrowers, our riskiest customer type, in the portfolio contributed to the increase in delinquency and charge-off rates of the overall portfolio. While we have experienced an increase in portfolio weighting towards less tenured customers during the last 18 months, we have not seen an increase in charge-off rates when comparing the less tenured customer segment to prior years.

Charge-off ratios for the past ten fiscal years averaged 14.7%, with a high of 16.2% (fiscal 2017) and a low of 12.8% (fiscal 2015). The following table presents the Company's charge-off ratios from 2002 to 2019.

²⁰⁰⁹In fiscal 2009 the Company's net charge-off rate increased to 16.7% due to the difficult economic environment, which put substantial pressure on our customers' ability to repay their loans.

²⁰¹⁵In fiscal 2015 the Company's net charge-off rate decreased to 12.8%. The net charge-off rate benefited from a change in branch level incentives during the year, which allows managers to continue collection efforts on accounts that are 91 days or more past due without having their monthly bonus negatively impacted. As expected, the change resulted in an increase in accounts 91 days or more past due and fewer charge-offs during fiscal 2015. We estimate the net charge-off rate would have been approximately 14.0% for fiscal 2015 excluding the impact of the change.

General and administrative from continuing operations expenses during fiscal 2019 increased by $19.2 million, or 7.1%, over the previous fiscal year. General and administrative expenses from continuing operations, when divided by average open branches, increased 5.4% when comparing the two fiscal years, and, overall, general and administrative expenses from

Table of Contents

continuing operations as a percent of total revenues from continuing operations decreased to 52.9% in fiscal 2019 from 53.5% in fiscal 2018. The change in general and administrative expense from continuing operations is explained in greater detail below.

Personnel expense from continuing operations totaled $180.6 million for fiscal 2019, a $16.1 million, or 9.8%, increase over fiscal 2018. The increase was largely due to an $11.7 million increase in share-based compensation driven by the long-term incentive plan and director equity awards granted during the year. The prior year included $2.5 million of severance-related expense stemming from the separation agreement with the Company’s former President and Chief Executive Officer. The Company also recorded a $1.8 million expense related to a change in the Company’s paid time off policy in the prior year. Regular payroll expense increased $4.6 million or 4.1% year over year.

Occupancy and equipment expense from continuing operations totaled $48.8 million for fiscal 2019, a $9.6 million, or 24.6%, increase over fiscal 2018. Occupancy and equipment expense is generally a function of the number of branches the Company has open throughout the year. In fiscal 2019 the average expense per branch increased to $41.0 thousand, up from $33.4 thousand in fiscal 2018.

Advertising expense from continuing operations totaled $22.5 million for fiscal 2019, a $1.3 million, or 6.1%, increase over fiscal 2018. The increase was primarily due to consulting fees related to brand research as well as increased spending in our direct mail and digital campaigns.

Amortization of intangible assets from continuing operations totaled $1.5 million for fiscal 2019, a $0.5 million, or 54.2%, increase over fiscal 2018, which primarily relates to a corresponding increase in total intangible assets during the comparative periods due to acquisition activity during the current and prior year.

Other expense from continuing operations totaled $35.0 million for fiscal 2019, a $8.3 million, or 19.2%, decrease over fiscal 2018. The decrease was primarily due to a decrease in expense related to the Company's Mexico investigation, which began in March 2017, and a $2.3 million increase debit card fees over the prior year. Debit card fees have continued to increase as customers take advantage of the Company's pay-by-phone and on-line payment options. We have also increased our investment in information technology.2017.

Interest expense from continuing operations decreased by ~~$2.4~~$1.2 million, or ~~11.2%~~6.1%, during fiscal ~~2018~~2019 when compared to the previous fiscal year as a result of a decrease in average debt outstanding of ~~13.7%~~16.0% partially offset by an increase in the effective interest rate from ~~5.8%~~6.0% to ~~6.0%~~6.7%.

Income tax expense ~~increased $7.1~~from continuing operations decreased $31.8 million, or ~~17.6%~~66.5% for fiscal ~~2018~~2019 compared to the prior fiscal year. The effective tax rate ~~increased~~decreased to ~~46.9%~~17.8% for fiscal ~~2018~~2019 compared to ~~35.4%~~49.3% for fiscal ~~2017.~~2018. The ~~increase~~decrease was primarily due to a $10.5 million charge to tax expense related to the net impact of revaluing the U.S. deferred tax assets and liabilities and a ~~$4.8~~$4.9 million charge to tax expense related to the foreign transition tax both of which occurred in ~~the current~~ fiscal ~~year. The increase was partially offset by~~year 2018, combined with a ~~$3.4~~$10.3 million ~~reduction~~decrease in tax expense due to the reduction of the Company's U.S. federal statutory income tax rate from ~~35%~~31.55% to ~~31.55% for fiscal 2018.~~

~~Comparison of Fiscal~~ ~~2017~~ ~~Versus Fiscal 2016~~

~~Net income was $73.6 million during fiscal 2017, a 15.8%~~21%, an $850.0 thousand decrease from the $87.4 million earned during fiscal 2016. Operating income (revenues less provision for loan losses and general and administrative expenses) decreased $29.2 million due to a $26.4 million decrease in interest and fee income and a $5.0 million increase in provision expense offset by a $1.5 million decrease in general and administrative expenses. Net income was also impacted by a $10.1 million decrease in income tax expense and a $5.3 million decrease in interest expense.

Total revenues decreased to $531.7 million in fiscal 2017, a $25.7 million, or 4.6%, decrease from the $557.5 million in fiscal 2016. Revenues from the 1,258 branches open throughout both fiscal years decreased by 3.38%. At March 31, 2017 the Company had 1,327 branches in operation, a decrease of 12 branches from March 31, 2016. The decrease was the result of merging 44 branches into existing branches, partially offset by opening 18 new branches and acquiring 14 branches.

Interest and fee income during fiscal 2017 decreased by $26.4 million, or 5.3%, from fiscal 2016. We experienced a 4.6% decrease in our average net loans receivable. Interest and fee income for the year was also negatively impacted by a decrease in loan volumes. However, origination volume improved throughout the year and increased when comparing the fourth quarter of 2017 to the fourth quarter of 2016. Revenues from our operations in Mexico were negatively impacted by a fluctuation in the exchange rate year over year. The fluctuation in the exchange rate had a negative impact of approximately $6.4 million on fiscal 2017’s revenue compared to the prior year.

Insurance commissions and other income increased by $0.6 million, or 1.0%, over the two fiscal years. Insurance commissions decreased by $2.5 million, or 5.8%, when comparing the two fiscal years due to the decrease in loan volume in states where our insurance product is available to our customers. Other income increased by $3.1 million, or 16.5%, when comparing the two fiscal years due mainly from an increase in tax return income of $2.8 million.

The provision for loan losses during fiscal 2017 increased by $5.0 million, or 4.0%, from the previous year. This increase resulted from an increase in the amount of loans charged off as well as an increase in the amount of loans that were fully reserved during the year. Net charge-offs for fiscal 2017 amounted to $125.4 million, a 1.5% increase over the $123.6 million charged off during fiscal 2016. We believe that the increase in charge-offs is the result of ceasing all in-person visits to delinquent borrowers in December 2015. Accounts that were 60 days or more past due were 5.5% and 4.7% on a recency basis, and were 7.8% and 7.1% on a contractual basis at March 31, 2017 and March 31, 2016, respectively. When excluding the impact of payroll deduct loans in Mexico, the accounts contractually delinquent 60 days or more past due were 6.9% at March 31, 2017 compared to 6.4% at March 31, 2016. During fiscal 2017 the Company also had an increase in year-over-year loan loss ratios. Net charge-offs as a percentage of average net loans increased from 14.8% during fiscal 2016 to 15.7% during fiscal 2017. During fiscal 2017 the Company had a charge-off ratio of 15.7%, which is elevated compared to historical levels. From fiscal 2002 to fiscal 2006, the charge-offs as a percent of average loans ranged from 14.6% to 14.8%. In fiscal 2007 the Company experienced a temporary decline to 13.3%, which was attributed to a change in the bankruptcy law, but returned to 14.5% in fiscal 2008. In fiscal 2009 the ratio increased to 16.7%, the highest in the Company’s history as a result of the difficult economic environment and higher energy costs that our customers faced. The ratio steadily declined from 15.5% in fiscal 2010 to 13.9% in fiscal 2013 and increased to 14.7% in fiscal 2014.

General and administrative expenses during fiscal 2017 decreased by $1.5 million, or 0.5%, over the previous fiscal year. Personnel expense only increased $2.4 million despite the prior year benefiting from the release of $11.4 million of expense previously accrued for long-term equity incentive awards. Other expense decreased due to $1.2 million of expense related to a planned bond offering that was not completed being recorded in fiscal 2016 as well as a $1.5 million decrease in mileage expense. Occupancy and equipment expense decreased due to a $1.3 million loss taken as a result of the sale of the corporate jet in fiscal 2016. General and administrative expenses, when divided by average open branches, increased 0.4% when comparing the two fiscal years, and overall, general and administrative expenses as a percent of total revenues increased to 50.3% in fiscal 2017 from 48.3% in fiscal 2016.

Interest expense decreased by $5.3 million, or 19.9%, during fiscal 2017, as compared to the previous fiscal year as a result of a 3.6% decrease in the effective rate and a decrease in average debt outstanding of 24.1%.

Income tax expense decreased $10.1 million, or 20.0%, primarily from a decrease in pre-tax income. The effective tax rate decreased to 35.4% for fiscal 2017 compared to 36.6% for fiscal 2016. The decrease was primarily due to a reduction in state tax expense related to an adjustment in revaluing the ~~Company's settlement with~~U.S. deferred tax assets and liabilities due to additional analysis and change in estimate, and the recognition of state tax credits of $3.7 million for fiscal 2019.

Mexico Exit

As previously disclosed, the Company sold all of the issued and outstanding capital stock and equity interest of its two Mexico subsidiaries, WAC de Mexico and SWAC, for a ~~state taxing authority during~~purchase price of MXN $826,795,050, effective as of July 1, 2018. The Company subsequently converted the ~~current year.~~purchase price into approximately USD $44.36 million using applicable exchange rates. The Company and its subsidiaries no longer operate in Mexico. Thus, the Company expects its revenues and gross loans receivables to be negatively impacted in future years-compared to historical levels.

Further, under the terms of the stock purchase agreement, we are obligated to indemnify the purchasers for claims and liabilities relating to certain investigations of our former Mexico operating segment, the Company, and its affiliates by the DOJ or the SEC that commenced prior to July 1, 2018. Any such indemnification claims could have a material adverse effect on our financial condition, including liquidity, and results of operations.

Regulatory Matters

Mexico Investigation

Table of Contents

As disclosed in Part I, Item 3, “Legal ~~Proceedings—Mexico~~Proceedings-Mexico Investigation” above, As previously disclosed, the Company ~~has~~ retained outside legal counsel and forensic accountants to conduct an investigation of its operations in Mexico, focusing on the legality under the FCPA, and certain local laws of certain payments related to loans, the maintenance of the Company’s books and records associated with such payments, and the treatment of compensation matters for certain employees.

The investigation ~~continues to address~~addressed whether and to what extent improper payments, which may violate the FCPA and other local laws, were made approximately between 2010 and 2017 by or on behalf of WAC de ~~México SOFOM, a subsidiary of the Company,~~Mexico, to government officials in Mexico relating to loans made to unionized employees. The Company ~~has~~ voluntarily contacted the SEC and the DOJ in June 2017 to advise both agencies that an internal investigation iswas underway and that the Company ~~intends~~intended to cooperate with both agencies. The Company has and will continue to cooperate with both agencies. The SEC ~~has~~ issued a formal order of investigation. ~~A conclusion cannot~~

There have been ongoing discussions with the SEC regarding the possible resolution of these matters. The discussions with the SEC have progressed to a point that the Company can now reasonably estimate a probable loss and has recorded an aggregate accrual of $21.7 million with respect to the SEC matters as of March 31, 2020. As the discussions with the SEC are continuing, there can be ~~drawn~~no assurance that the Company's efforts to reach a final resolution with the SEC will be successful or, if they are, what the timing or terms of such resolution will be. The Company has no offer of settlement or resolution with the DOJ at this ~~time as to what potential remedies these agencies may seek. In addition,~~time. The total amount of the ~~Company cannot determine at this time the ultimate effect that~~Company’s loss incurred in connection with the investigation orand any ~~remedial measures will have on its operations in Mexico or its decisions with respect thereto.~~resolution thereof, including those amounts which remain subject to approval by the SEC, may be higher than the amount of the accrual.

compliance with the FCPA and other applicable laws. The Company could also face fines, sanctions, and other penalties from authorities in Mexico, as well as third-party claims by shareholders and/or other stakeholders of the Company. In addition, disclosure of the investigation or its ultimate disposition could adversely affect the Company’s reputation and its ability to obtain new business or retain existing business from its current customers and potential customers, to attract and retain employees, and to access the capital markets. If it is determined that a violation of the FCPA or other laws has occurred, such violation may give rise to an event of default under the Company’s credit agreement if such violation were to have a material adverse effect on the Company’s business, operations, properties, assets, or condition (financial or otherwise) or if the amount of any settlement, penalties, fines, or other payments resulted in the Company failing to satisfy any financial covenants. Additional potential FCPA violations or violations of other laws or regulations may be uncovered through the investigation. See Part I, Item 1A, “Risk Factors-We may be exposed to liabilities under the FCPA, and any determination that the Company or any of its subsidiaries has violated the FCPA could have a material adverse effect on our business and liquidity,” ~~“—Our internal~~“-Our investigation of our previous operations in Mexico may expose the Company to other potential liabilities in addition to any potential liabilities under the FCPA and cause the Company to incur substantial expenses,” ~~“—We~~“-We depend to a substantial extent on borrowings under our revolving credit agreement to fund our liquidity needs,” and ~~“—The~~“-The terms of our debt limit how we conduct our business” ~~in this Annual Report on Form 10-K~~ for additional information.

~~CFPB Investigation~~

~~As previously disclosed, on March 12, 2014,~~In addition to the ultimate liability for disgorgement and related interest, the Company ~~received a Civil Investigative Demand (“CID”) from the Consumer Financial Protection Bureau (the “CFPB”).~~believes that it could be further liable for fines and penalties. The ~~stated purpose of the CID~~Company is ~~to determine whether the Company has been or is “engaging in unlawful acts or practices in connection~~continuing its discussions with the ~~marketing, offering, or extension of credit in violation of Sections 1031 and 1036 of~~SEC regarding the ~~Consumer Financial Protection Act, 12 U.S.C. §§ 5531, 5536,~~matters under investigation, but the Truth in Lending Act, 15 U.S.C. §§ 1601, et seq., Regulation Z, 12 C.F.R. pt. 1026, or any other Federal consumer financial law” and “also to determine whether Bureau action to obtain legal or equitable relief wouldultimate resolution could be higher than the accrual. Further, in the ~~public interest.” The Company responded, within~~event that a settlement is reached, there can be no assurance as to the ~~deadlines specified in~~timing or the ~~CID, to broad requests for production~~terms of ~~documents, answers to interrogatories and written reports related to loans made by the Company and numerous other aspects of the Company’s business.~~any such settlement.

By letter dated January 18, 2018, the CFPB informed the Company that it had concluded its investigation and would not be proceeding with an enforcement action against the Company. See Part I, Item 1, “Business - Government Regulation - Federal legislation” and Part I, Item 1A, “Risk Factors” in this Annual Report on Form 10-K for a further discussion of these matters and federal regulations to which the Company’s operations are subject.

CFPB Rulemaking Initiative

On October 5, 2017, the CFPB issued a final rule (the ~~“Rule”~~"Rule") imposing limitations on (i) short-term consumer loans, (ii) longer-term consumer installment loans with balloon payments, and (iii) higher-rate consumer installment loans repayable by a payment authorization. The Rule requires lenders originating short-term loans and longer-term balloon payment loans to evaluate whether each consumer has the ability to repay the loan along with current obligations and expenses (“ability to repay requirements”). The Rule also curtails repeated unsuccessful attempts to debit consumers’ accounts for short-term loans, balloon payment loans, and installment loans that involve a payment authorization and an Annual Percentage Rate over 36% (“payment requirements”). The ~~final Rule has significant differences from the CFPB’s proposed rules announced on June 2, 2016, relating to payday, vehicle title, and similar loans. The~~ Company does not believe that the ~~CFPB’s final~~ Rule will have a material impact on the Company’s existing lending procedures, because the Company currently does not make short-term consumer loans or longer-term consumer installment loans with balloon payments that would subject the Company to the Rule’s ability to repay requirements. ToThe Company also currently underwrites all its loans (including those secured by a vehicle title that would fall within the ~~extent that~~scope of these proposals) by reviewing the customer’s ability to repay based on the Company’s standards. However, implementation of the Rule’s payment requirements ~~would apply~~may require changes to the Company’s practices and procedures for such loans, which could materially and adversely affect the Company’s ability to make such loans, the ~~Company does not believe that these requirements would have a material impact on~~cost of making such loans, the Company’s ~~lending procedures.~~ability to, or frequency with which it could, refinance any such loans, and the profitability of such loans.

Table of Contents

Further, on June 6, 2019, the CFPB amended the Rule to delay the August 19, 2019 compliance date for part of the Rule’s provisions, including the ability to repay requirements. The new compliance date for the ability to repay requirements is November 19, 2020. In addition, on February 6, 2019, the CFPB issued a notice of proposed rulemaking proposing to rescind provisions of the Rule governing the ability to repay requirements. The comment period for this proposed rulemaking closed in May 2019. According to the CFPB’s Fall 2019 rulemaking agenda, the CFPB is reviewing the approximately 190,000 comments it received and expected to take final action in April 2020 with respect to this proposal. However, no final action has been taken as of yet. Any regulatory changes could have effects beyond those currently contemplated that could further materially and adversely impact our business and operations. Unless rescinded or otherwise amended, the Company will have to comply with the Rule’s payment requirements if it continues to allow consumers to set up future recurring payments online for certain covered loans such that it meets the definition of having a “leveraged payment mechanism” under the Rule. If the payment provisions of the Rule apply, the Company will have to modify its loan payment procedures to comply with the required notices and mandated timeframes set forth in the final rule.

The CFPB also has stated that it expects to conduct separate rulemaking to identify larger participants in the installment lending market for purposes of its supervision program. This initiative was classified as “inactive” on the CFPB’s Spring 2018 rulemaking agenda and has remained inactive since, but the CFPB indicated that such action was not a decision on the merits. Though the likelihood and timing of any such rulemaking is uncertain, the Company believes that the implementation of such rules would likely bring the Company’s business under the CFPB’s supervisory authority which, among other things, would subject the Company to reporting obligations to, and on-site compliance examinations by, the CFPB. See Part I, Item 1, “Business - Government Regulation - Federal legislation,” for a further discussion of these matters and the federal regulations to which the Company’s operations are subject and Part I, Item 1A, “Risk Factors,” for more information regarding these regulatory and related risks.

Critical Accounting Policies

The Company’s accounting and reporting policies are in accordance with GAAP and conform to general practices within the finance company industry. The significant accounting policies used in the preparation of the Consolidated Financial Statements are discussed in Note 1 to the Consolidated Financial Statements. Certain critical accounting policies involve significant judgment

by the Company’s management, including the use of estimates and assumptions which affect the reported amounts of assets, liabilities, revenues, and expenses. As a result, changes in these estimates and assumptions could significantly affect the Company’s financial position and results of operations. The Company considers its policies regarding the allowance for loan losses, share-based compensation, and income taxes to be its most critical accounting policies due to the significant degree of management judgment involved.

Allowance for Loan Losses

The Company has developed policies and procedures for assessing the adequacy of the allowance for loan losses that take into consideration various assumptions and estimates with respect to its loan portfolio. The Company’s assumptions and estimates may be affected in the future by changes in economic conditions, among other factors. For additional discussion concerning the allowance for loan losses, see “Credit Quality” below.

Share-Based Compensation

The Company measures compensation cost for share-based awards at fair value and recognizes compensation over the service period for awards expected to vest. The fair value of restricted stock is based on the number of shares granted and the quoted price of our common stock at the time of grant, and the fair value of stock options is determined using the Black-Scholes valuation model. The Black-Scholes model requires the input of highly subjective assumptions, including expected volatility, risk-free interest rate and expected life, changes to which can materially affect the fair value estimate. In addition, the estimation of share-based awards that will ultimately vest requires judgment, and to the extent actual results or updated estimates differ from our current estimates, such amounts will be recorded as a cumulative adjustment in the period that the estimates are revised. The Company considers many factors when estimating expected forfeitures, including types of awards, employee class, and historical experience. Actual results, and future changes in estimates, may differ substantially from our current estimates.

Income Taxes

Management uses certain assumptions and estimates in determining income taxes payable or refundable, deferred income tax liabilities and assets for events recognized differently in its financial statements and income tax returns, and income tax expense. Determining these amounts requires analysis of certain transactions and interpretation of tax laws and regulations. Management exercises considerable judgment in evaluating the amount and timing of recognition of the resulting income tax liabilities and assets. These judgments and estimates are re-evaluated on a periodic basis as regulatory and business factors change.

No assurance can be given that either the tax returns submitted by management or the income tax reported on the Consolidated Financial Statements will not be adjusted by either adverse rulings, changes in the tax code, or assessments made by the Internal Revenue Service or by state or foreign taxing authorities. The Company is subject to potential adverse adjustments including,

Table of Contents

but not limited to: an increase in the statutory federal or state income tax rates, the permanent non-deductibility of amounts currently considered deductible either now or in future periods, and the dependency on the generation of future taxable income in order to ultimately realize deferred income tax assets.

Under FASB ASC 740, the Company includes the current and deferred tax impact of its tax positions in the financial statements when it is more likely than not (likelihood of greater than 50%) that such positions will be sustained by taxing authorities, with full knowledge of relevant information, based on the technical merits of the tax position. While the Company supports its tax positions by unambiguous tax law, prior experience with the taxing authority, and analysis that considers all relevant facts, circumstances and regulations, management must still rely on assumptions and estimates to determine the overall likelihood of success and proper quantification of a given tax position.

Credit Quality

The Company’s delinquency and net charge-off ratios reflect, among other factors, changes in the mix of loans in the portfolio, the quality of receivables, the success of collection efforts, bankruptcy trends and general economic conditions.

Delinquency is computed on the basis of the date of the last full contractual payment on a loan (known as the recency method) and on the basis of the amount past due in accordance with original payment terms of a loan (known as the contractual method). Upon refinancings, the contractual delinquency of a loan is measured based upon the terms of the new agreement, and is not impacted by the refinanced loan's classification as a new loan or modification of the existing loan. Management closely monitors portfolio delinquency using both methods to measure the quality of the Company's loan portfolio and the probability of credit losses.

The following table classifies the gross loans receivable of the Company that were delinquent on a contractual and recency basis for at least 61 days at March 31, ~~2018, 2017,~~2020, 2019, and ~~2016:~~2018:


	At March 31,
	2020			2019			2018
	(Dollars in thousands)
Contractual basis:
61-90 days past due	$	35,021		$	28,549		$	24,813
91 days or more past due	70,720			59,634			50,020
Total	$	105,741		$	88,183		$	74,833

Percentage of period-end gross loans receivable	8.7		%	7.8		%	7.5		%

Recency basis:
61-90 days past due	$	28,451		$	22,393		$	19,524
91 days or more past due	50,670			42,772			34,548
Total	$	79,121		$	65,165		$	54,072

Percentage of period-end gross loans receivable	6.5		%	5.8		%	5.4		%

At March 31,
2018 2017 2016
(Dollars in thousands)
Contractual basis:

61-90 days past due $ 27,908
$ 25,824
$ 27,082
91 days or more past due 69,835
56,809
48,495
Total $ 97,743
$ 82,633
$ 75,577
Percentage of period-end gross loans receivable 8.8 % 7.8 % 7.1 %

~~In fiscal~~ ~~2018~~ ~~approximately~~Approximately 79.6%, 78.7%, and 79.0% of the ~~Company’s~~Company's loans ~~based on accounts,~~ were generated through refinancings of outstanding loans and the origination of new loans to previous ~~customers.~~customers in fiscal 2020, 2019, and 2018, respectively. A refinancing represents a new loan transaction with a present customer in which a portion of the new loan proceeds is used to repay the balance of an existing loan and the remaining portion is advanced to the customer. For fiscal ~~2018~~, ~~2017~~,2020, 2019, and ~~2016~~,2018, the percentages of the Company’s loan originations that were refinancings of existing loans were ~~65.9%~~66.9%, ~~66.8%~~66.2%, and ~~69.4%~~65.9%, respectively. The Company’s refinancing policies, while limited by state regulations, in all cases consider the customer’s payment history and require that the customer has made multiple payments on the loan being considered for refinancing. A refinancing is considered a current refinancing if the customer is no more than 45 days delinquent on a contractual basis. Delinquent refinancings may be extended to customers who are more than 45 days past due on a contractual basis if the customer completes a new application and the manager believes that the customer’s ability and intent to repay has improved. It is the Company’s policy not to refinance delinquent loans in amounts greater than the original amounts financed. In all cases, a customer must complete a new

Table of Contents

application every two years. ~~During fiscal~~ ~~2018~~Refinancings of delinquent loans represented 1.3%, 1.1%, and ~~2017, delinquent refinancings represented~~ ~~1.1%~~ ~~and~~ 1.2%~~, respectively,~~ of the Company’s ~~total~~ loan ~~volume.~~volume in fiscal 2020, 2019, and 2018, respectively.

Charge-offs, as a percentage of loans made by category, are greatest on loans made to new borrowers and least on loans made to former borrowers and refinancings. As a percentage of total loans charged off, refinancings represent the greatest percentage due to the volume of loans made in this category. The following table depicts the charge-offs as a percent of loans made by category and as a percent of total charge-offs during fiscal ~~2018~~:2020:


	Loan Volume by Category (by No. of Accounts)		Percent of Total Charge-offs (by No. of Accounts)		Charge-off as a Percent of Total Loans Made by Category (by No. of Accounts)			Loan Volume by Category (by No. of Accounts)		Percent of Total Charge-offs (by Dollars Loaned)		Charge-off as a Percent of Total Loans Made by Category (by Dollars Loaned)
Refinancings	65.9	%	62.1	%	5.9	%	Refinancings	66.9	%	59.7	%	4.8	%
Former borrowers	13.1	%	8.4	%	5.8	%	Former borrowers	12.7	%	9.2	%	5.8	%
New borrowers	21.0	%	29.5	%	15.4	%	New borrowers	20.4	%	31.1	%	15.3	%
	100.0	%	100.0	%				100.0		100.0	%

Years Ended March 31,
2018 2017 2016
Cash flow from operating activities:
Net income $ 53,690,018
73,600,294
87,395,557

Adjustments to reconcile net income to net cash provided by operating activities:

Amortization of intangible assets 990,399
489,836
528,747
Amortization of debt issuance costs 865,727
2,029,719
2,769,596
Provision for loan losses 130,979,129
128,572,162
123,598,318
Depreciation 7,339,657
6,918,525
6,503,561
Loss (gain) on sale of property and equipment 210,117
(29,583 ) 1,401,391
Deferred income tax expense (benefit) 8,785,432
(894,086 ) (785,377 )
Compensation related to stock option and restricted stock plans, net of taxes and adjustments 5,434,619
4,810,698
(6,356,767 )
Gain on sale of finance receivables, net of buybacks —
—
(1,474,182 )
Change in accounts:
Other assets, net (858,817 ) 492,233
1,923,196
Income taxes payable 2,015,553
4,277,275
(9,945,544 )
Accounts payable and accrued expenses 8,574,634
(904,326 ) 511,863
Net cash provided by operating activities 218,026,468
219,362,747
206,070,359
Cash flows from investing activities:

Increase in loans receivable, net (143,373,549 ) (104,765,019 ) (93,980,511 )
Net assets acquired from branch acquisitions, primarily loans (15,586,411 ) (16,703,456 ) (92,097 )
Increase in intangible assets from acquisitions (1,987,762 ) (4,133,242 ) (81,531 )
Purchases of property and equipment (9,171,468 ) (6,813,582 ) (8,654,804 )
Proceeds from sale of property and equipment 310,542
801,797
889,946
Proceeds from sale of loan receivable, net of buybacks —
—
26,218
Net cash used in investing activities (169,808,648 ) (131,613,502 ) (101,892,779 )
Cash flow from financing activities:

Borrowings from senior notes payable 294,963,800
274,901,200
295,095,000
Payments on senior notes payable (345,200,000 ) (354,450,000 ) (421,560,000 )
Debt issuance costs associated with senior notes payable (420,000 ) (201,200 ) (5,500,000 )
Proceeds from exercise of stock options 25,323,531
1,160,505
3,248,685
Payments for taxes related to net share settlement of equity awards (1,517,357 ) —
—
Repurchase of common stock (4,614,331 ) (4,995,809 ) —
Excess tax benefit (expense) from exercise of stock options —
(565,162 ) 78,382
Net cash used in financing activities (31,464,357 ) (84,150,466 ) (128,637,933 )
Effects of foreign currency fluctuations on cash and cash equivalents 132,431
(775,393 ) (1,501,558 )
Net change in cash and cash equivalents 16,885,894
2,823,386
(25,961,911 )
Cash and cash equivalents at beginning of year 15,200,410
12,377,024
38,338,935
Cash and cash equivalents at end of year $ 32,086,304
15,200,410
12,377,024
Supplemental Disclosures:
Interest paid during the year $ 17,696,711
19,251,788
23,811,210
Income taxes paid during the year $ 38,741,119
38,042,020
62,530,594

Table of Contents

See accompanying notes to Consolidated Financial Statements.

Table of Contents

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS

Table of Contents


~~(1)~~	~~Summary of Significant Accounting Policies~~

(1)Summary of Significant Accounting Policies

The Company's accounting and reporting policies are in accordance with ~~U.S. generally accepted accounting principles ("GAAP")~~GAAP and conform to general practices within the finance company industry. The following is a description of the more significant of these policies used in preparing the Consolidated Financial Statements.

Nature of Operations

The Company is a small-dollar consumer finance (installment loan) company headquartered in Greenville, South Carolina that offers short-term small loans, medium-term larger loans, related credit insurance products and ancillary products and services to individuals who have limited access to other sources of consumer credit. It also offers income tax return preparation services to its customer base and to others.

As of March 31, ~~2018,~~2020, the Company operated ~~1,177~~1,243 branches in Alabama, Georgia, Idaho, Illinois, Indiana, Kentucky, Louisiana, Mississippi, Missouri, New Mexico, Oklahoma, South Carolina, Tennessee, Texas, Utah, and Wisconsin. Branches in the aforementioned states operate under one of the following names: Amicable Finance, ~~Capitol Loans,~~ Colonial Finance, Freeman Finance, General Credit, ~~Local Loans, Midwestern Financial,~~ Midwestern Loans, ~~Personal Credit, People's Finance,~~ World Acceptance, or World Finance. ~~The~~On August 3, 2018 the Company ~~also~~and its affiliates completed the sale of the Company's Mexico operating segment in its entirety, effective as of July 1, 2018. Thus, the Company operated ~~131~~0 branches in ~~Mexico. Branches~~Mexico as of March 31, 2020 or 2019. During the first quarter of fiscal 2019, branches in Mexico ~~operate~~operated under the name PréPréstamos Avance or Préstamos Viva. The Company is subject to numerous lending regulations that vary by jurisdiction.

Principles of Consolidation

The Consolidated Financial Statements include the accounts of World Acceptance Corporation and its wholly-owned subsidiaries (the “Company”). Subsidiaries consist of operating entities in various states, ~~and Mexico,~~ ParaData Financial Systems (a software company acquired during fiscal 1994), and WAC Insurance Company, Ltd. (a captive reinsurance company established in fiscal 1994) ~~and Servicios World Acceptance Corporation de Mexico (a service company established in fiscal 2006)~~. All significant inter-company balances and transactions have been eliminated in consolidation.

The financial statements of the Company’s former foreign subsidiaries in Mexico ~~are~~were prepared using the local currency as the functional currency. Assets and liabilities of these subsidiaries ~~are~~were translated into U.S. dollars at the ~~current~~then-current exchange rate while income and expense are translated at an average exchange rate for the applicable period. The resulting translation gains and losses ~~are~~were recognized as a component of equity in “~~Accumulated~~“Accumulated Other Comprehensive Loss, ~~net~~.net.”

Use of Estimates in the Preparation of Consolidated Financial Statements

The preparation of financial statements in conformity with GAAP requires management to make estimates and assumptions that affect the reported amount of assets and liabilities and disclosure of contingent liabilities at the date of the financial statements and the reported amounts of revenue and expenses during the reporting period. Actual results could differ from those estimates. The most significant item subject to such estimates and assumptions that could materially change in the near term is the allowance for loan losses.

Reclassification

Certain prior period amounts have been reclassified to conform to the current presentation. Such reclassifications had no impact on previously reported net income or shareholders' equity.

Business Segments

The Company reports operating segments in accordance with ~~Financial Accounting Standards Board ("FASB") Accounting Standards Codification ("ASC")~~FASB ASC Topic 280. Operating segments are components of an enterprise about which separate financial information is available that is evaluated regularly by the chief operating decision maker in deciding how to allocate resources and assess performance. FASB ASC Topic 280 requires that a public enterprise report a measure of segment profit or loss, certain specific revenue and expense items, segment assets, information about the way that the operating segments were determined and other items.

The Company has ~~two~~1 reportable ~~segments, which are the U.S. and Mexico operating segments.~~segment. The other revenue generating activities of the Company, including the sale of insurance products, income tax preparation, and the automobile club, are done within the existing branch

Table of Contents

network in conjunction with or as a complement to the lending operations. There is no discrete financial information available for these activities, and they do not meet the criteria under FASB ASC Topic 280 to be considered operating segments.

At March 31, 2018 and 2017, the Company's Mexico operations accounted for approximately 9.5% and 8.7% of total consolidated assets, respectively. Total revenues for the years ended March 31, 2018, 2017 and 2016 were $46.0 million, $40.9 million, $42.2 million, respectively, which represented 8.4%, 7.7%, and 7.6% of consolidated revenues, respectively.

For additional financial information regarding the results of our two reportable segments for each of the last three fiscal years, refer to Note 17—Segments in Item 8, “Financial Statements and Supplementary Data” of this Annual Report on Form 10-K.

Cash and Cash Equivalents

For purposes of the statement of cash flows, the Company considers all highly liquid investments with a maturity of three months or less from the date of original issuance to be cash equivalents. As of March 31, ~~2018~~2020 and ~~2017~~2019 the Company had ~~$5.5~~$5.4 million and ~~$3.9~~$5.1 million, respectively, in restricted cash associated with its captive insurance subsidiary that reinsures a portion of the credit insurance sold in connection with loans made by the Company.

Loans and Interest and Fee Income

The Company is licensed to originate consumer loans in the states of ~~South Carolina,~~Alabama, Georgia, ~~Texas, Oklahoma,~~Idaho, Illinois, Indiana, Kentucky, Louisiana, ~~Tennessee, Illinois,~~Mississippi, Missouri, New Mexico, ~~Kentucky, Alabama, Wisconsin, Indiana, Mississippi~~Oklahoma, South Carolina, Texas, Tennessee, Utah, and ~~Idaho. In addition, the Company also originates consumer loans in Mexico.~~Wisconsin. During fiscal ~~2018, 2017~~2020, 2019, and ~~2016~~2018 the Company originated loans generally ranging up to ~~$4,000,~~$3,200, with terms of 4248 months or fewer. Experience indicates that a majority of the consumer loans are refinanced, and the Company accounts for the majority of the refinancings as new loans. Generally a customer must make multiple payments in order to qualify for refinancing. Furthermore, the Company's lending policy has predetermined lending amounts so that in most cases a refinancing will result in advancing additional funds. The Company believes that the advancement of additional funds constitutes more than a minor modification to the terms of the existing loan if the present value of the cash flows under the terms of the new loan will be 10% or more of the present value of the remaining cash flows under the terms of the original loan.

The following table sets forth information about our loan products for fiscal 2020:


	Minimum Origination		Maximum Origination		Minimum Term (Months)	Maximum Term (Months)
Small loans	$	100	$	2,450	3	25
Large loans	2,500		20,600		12	48
Tax advance loans	100		5,000		8	8

Gross loans receivable at March 31, ~~2018~~2020 and ~~2017~~2019 consisted of the following:


	2020		2019
Small loans	$	761,364,753	$	736,643,663
Large loans	442,683,915		383,686,372
Tax advance loans	5,822,698		7,627,348
Total gross loans	$	1,209,871,366	$	1,127,957,383

2018 2017

Small loans (U.S.) $ 670,189,211
630,802,614
Large loans (U.S.) 334,041,731
312,458,275
Sales finance loans (U.S.)⁽¹⁾
2,217
54,247
Payroll deduct "Viva" loans (Mexico)⁽²⁾
49,952,025
69,087,314
Traditional installment loans (Mexico) 50,929,608
47,401,682
Total gross loans $ 1,105,114,792
1,059,804,132

⁽¹⁾ The Company decided to wind down the World Class Buying Club program during the third quarter of fiscal 2015. As of March 31, 2015, the Company is no longer financing the purchase of products through the program; however, the Company will continue to service the outstanding retail installment sales contracts.

⁽²⁾ ~~The Company stopped originations of this loan product in fiscal 2018.~~

Fees received and direct costs incurred for the origination of loans are deferred and amortized to interest income over the contractual lives of the loans using the interest method. Unamortized amounts are recognized in income at the time that loans are refinanced or paid in full except for those refinancings that do not constitute a more than minor modification.

Loans are carried at the gross amount outstanding, reduced by unearned interest and insurance income, net of deferred origination fees and direct costs and an allowance for loan losses. The Company recognizes interest and fee income using the interest method. Charges for late payments are credited to income when collected.

~~The~~With the exception of tax advance loans, which are interest free, the Company ~~generally~~ offers its loans at the prevailing statutory rates for terms ~~generally~~ not to exceed 4248 months. Management believes that the carrying value approximates the fair value of its loan portfolio.

Nonaccrual Policy

Table of Contents

The accrual of interest is discontinued when a loan is 61 days or more past the contractual due date. When the interest accrual is discontinued, all unpaid accrued interest is reversed against interest income. While a loan is on nonaccrual status, interest revenue is recognized only when a payment is received. Once a loan moves to nonaccrual status, it remains in nonaccrual status until it is paid out, charged off or refinanced.

Allowance for Loan Losses

The Company maintains an allowance for loan losses in an amount that, in management's opinion, is adequate to provide for incurred losses inherent in the existing loan portfolio. The Company charges against current earnings, as a provision for loan losses, amounts added to the allowance to maintain it at levels expected to cover probable incurred losses of principal. When establishing the allowance for loan losses, the Company takes into consideration the growth of the loan portfolio, current levels of charge-offs, current levels of delinquencies, and current economic factors.

The Company uses a mathematical calculation to determine the initial allowance at the end of each reporting period. The calculation originated as management's estimate of future charge-offs and is used to allocate expenses to the branch level. There are two components when calculating the allowance for loan losses, which the Company refers to as the general reserve and the specific reserve. This calculation is a starting point and over time, and as needed, additional provisions have been added as determined by management to make the allowance adequate.

The general reserve is 4.25% of the gross loan portfolio. The specific reserve represents 100% of the gross loan balance of all loans 91 days or more days past due ~~(151 days or more past due for payroll deduct loans)~~ on a recency basis, including bankrupt accounts in that category. This methodology is based on historical data showing that the collection of loans 91 days or more past due ~~and bankrupt accounts~~ is remote.

A process is then performed to determine the adequacy of the allowance for loan losses, which considers trends in current levels of delinquencies, charge-off levels, and economic trends (such as energy and food prices). The primary tool used is the movement model (on a ~~contractual and~~ recency basis) which considers the rolling twelve months of delinquency to determine expected charge-offs. The sum of expected charge-offs, determined from the recency movement model ~~(on a contractual and recency basis)~~ plus the amount of delinquent refinancings is compared to the allowance resulting from the mathematical calculation to determine if any adjustments are needed to make the allowance adequate. Management would also determine if any adjustments are needed if the consolidated annual provision for loan losses is less than total charge-offs. Management uses a precision level of 5% of the allowance for loan losses compared to the aforementioned recency movement model when determining if any adjustments are needed.

The Company's policy is to charge off loans at the earlier of when such loans are deemed to be uncollectible or when six months have elapsed since the date of the last full contractual payment. The Company's charge-off policy has been consistently applied and no changes have been made during the periods reported. The Company's historical annual charge-off rate (net charge-offs as a percentage of average net loans receivable) for the past 10 years has ranged from ~~12.9%~~12.8% to ~~16.7%~~18.0% of net loans. Management considers the charge-off policy when evaluating the appropriateness of the allowance for loan losses.

FASB ASC Topic 310-30 prohibits carryover or creation of valuation allowances in the initial accounting of all loans acquired in a transfer that are within the scope of this authoritative literature. The Company believes that loans acquired since the adoption of FASB ASC Topic 310-30 have not shown evidence of deterioration of credit quality since origination, and therefore, are not within the scope of FASB ASC Topic 310-30.

Impaired Loans

The Company defines impaired loans as bankrupt accounts and accounts 91 days or more past due ~~(151 days or more past due for payroll deduct loans).~~on a recency basis. In accordance with the Company’s charge-off policy, once a loan is deemed uncollectible, 100% of the net investment is charged off, except in the case of a borrower who has filed for bankruptcy. As of March 31, ~~2018,~~2020, bankrupt accounts that had not been charged off were approximately ~~$5.9~~$6.3 million. Bankrupt accounts 91 days or more past due on a recency basis are reserved at 100% of the gross loan balance. The Company also considers any accounts 91 days or more past due ~~(151 days or more past due for payroll deduct loans) as~~on a recency basis to be impaired, and ~~the~~such accounts are reserved at 100% of the gross loan balance.

Delinquency is the primary credit quality indicator used to determine the credit quality of the Company's receivables (additional requirements from ASC 310-10 are disclosed in Note 2).

Table of Contents

Property and Equipment

Property and equipment are stated at cost less accumulated depreciation and amortization. Depreciation is recorded using the straight-line method over the estimated useful life of the related asset as follows: buildings, 25 to 40 years; furniture and fixtures, 5 to 10 years; equipment, 3 to 7 years; and vehicles, 3 years. Amortization of leasehold improvements is recorded using the straight-line method over the lesser of the estimated useful life of the asset or the term of the lease. Additions to premises and equipment and major replacements or improvements are added at cost. Maintenance, repairs, and minor replacements are charged to operating expense as incurred. When assets are retired or otherwise disposed of, the cost and accumulated depreciation are removed from the accounts and any gain or loss is reflected in the consolidated statement of operations.

Operating Leases

The Company’s branch leases typically have a lease term of three to five years and contain lessee renewal options and cancellation clauses in the event of regulatory changes. The Company typically renews its leases for one or more option periods. Accordingly, the Company amortizes its leasehold improvements over the shorter of their economic lives, which are generally five years, or the lease term that considers renewal periods that are reasonably assured.

Other Assets

Other assets include cash surrender value of life insurance policies, prepaid expenses, debt issuance costs, and other deposits.

Intangible Assets and Goodwill

Intangible assets include the cost of acquiring existing customers ("customer lists"), and the fair value assigned to non-compete agreements. Customer lists are amortized on a straight line or accelerated basis over their estimated period of benefit, ranging from 8 to ~~23.0~~23 years with a weighted average of approximately ~~12.9~~9.6 years. Non-compete agreements are amortized on a straight line basis over the term of the agreement, ranging from 3 to 5.3 years with a weighted average of approximately ~~4.6~~4.9 years.

Customer lists are allocated at a branch level and are evaluated for impairment at a branch level when a triggering event occurs, in accordance with FASB ASC Topic 360-10-05. If a triggering event occurs, the impairment loss to the customer list is generally the remaining unamortized customer list balance. In most acquisitions, the original fair value of the customer list allocated to a branch is less than $100,000, and management believes that in the event a triggering event were to occur, the impairment loss to an unamortized customer list would be immaterial.

Non-compete agreements are valued at the stated amount paid to the other party for these agreements, which the Company believes approximates the fair value. The fair value of the customer lists is based on a valuation model that utilizes the Company’s historical data to estimate the value of any acquired customer lists. In a business combination, the remaining excess of the purchase price over the fair value of the tangible assets, customer list, and non-compete agreements is allocated to goodwill. The branches the Company acquires are small, privately-owned branches, which do not have sufficient historical data to determine customer attrition. The Company believes that the customers acquired have the same characteristics and perform similarly to its customers. Therefore, the Company utilized the attrition patterns of its customers when developing the estimate of attrition for acquired customers. This estimation method is re-evaluated periodically.

The Company evaluates goodwill annually for impairment in the fourth quarter of the fiscal year using the market value-based approach. The Company has ~~two~~1 reporting ~~units (U.S. and Mexico),~~unit, and the Company has multiple components, the lowest level of which is individual branches. The Company’s components are aggregated for impairment testing because they have similar economic characteristics.

Impairment of Long-Lived Assets

The Company assesses impairment of long-lived assets, including property and equipment and intangible assets, whenever changes or events indicate that the carrying amount may not be recoverable. The Company assesses impairment of these assets generally at the branch level based on the operating cash flows of the branch and the Company’s plans for branch closings. The Company will write down such assets to fair value if, based on an

Table of Contents

analysis, the sum of the expected future undiscounted cash flows is less than the carrying amount of the assets. The Company did not record any impairment charges for the fiscal year ended ~~2018, 2017,~~2020, 2019, or ~~2016.~~2018.

Fair Value of Financial Instruments

FASB ASC Topic 825 requires disclosures about the fair value of all financial instruments, regardless of whether the financial instrument is recognized on the balance sheet, for which it is practicable to estimate that value. In cases where quoted market prices are not available, fair values are based on estimates using present value or other valuation techniques. The Company’s financial instruments for the periods reported consist of the following: cash and cash equivalents, loans receivable and senior notes payable. Fair value approximates carrying value for all of these instruments.

Loans receivable are originated at prevailing market rates and have an average life of approximately 8 months. Given the short-term nature of these loans, they are continually repriced at current market rates. The Company’s revolving credit facility has a variable rate based on a margin over LIBOR and reprices with any changes in LIBOR.

Insurance Premiums and Commissions

Insurance premiums for credit life, accident and health, property and unemployment insurance written in connection with certain loans, net of refunds and applicable advance insurance commissions retained by the Company, are remitted monthly to an insurance company. All commissions are credited to unearned insurance commissions and recognized as income over the life of the related insurance contracts. The Company recognizes insurance income using the Rule of 78s method for credit life (decreasing term), credit accident and health, unemployment insurance and the Pro Rata method for credit life (level term) and credit property.

Non-filing Insurance

Non-filing insurance premiums are charged on certain loans in lieu of recording and perfecting the Company's security interest in the assets pledged. The premiums and recoveries are remitted to a third party insurance company and are not reflected in the accompanying Consolidated Financial Statements ~~(See~~(see Note 8).

Claims paid by the third party insurance company result in a reduction to loan losses. Certain losses related to such loans, which are not recoverable through life, accident and health, property, or unemployment insurance claims are reimbursed through non-filing insurance claims subject to policy limitations. Any remaining losses are charged to the allowance for loan losses.

Income Taxes

Income taxes are accounted for under the asset and liability method. Deferred tax assets and liabilities are recognized for the future tax consequences attributable to differences between the financial statement carrying amounts of existing assets and liabilities and their respective tax bases and operating loss and tax credit carryforwards. Deferred tax assets and liabilities are measured using enacted tax rates expected to apply to taxable income in the years in which those temporary differences are expected to be recovered or settled. The effect on deferred tax assets and liabilities of a change in tax rates is recognized in income in the period that includes the enactment date.

The Company recognizes the effect of income tax positions only if those positions are more likely than not of being sustained. Recognized income tax positions are measured at the largest amount that is greater than 50% likely of being

realized. Changes in recognition or measurement are reflected in the period in which the change in judgment related to additional facts and circumstances occurs.

Table of Contents

Earnings Per Share

Earnings per share (“EPS”) is computed in accordance with FASB ASC Topic 260. Basic EPS includes no dilution and is computed by dividing net income by the weighted-average number of common shares outstanding for the period. Diluted EPS reflects the potential dilution of securities that could share in the earnings of the Company. Potential common stock included in the diluted EPS computation consists of stock options and restricted stock, which are computed using the treasury stock method. See Note 11 for the reconciliation of the numerators and denominators for basic and dilutive EPS calculations.

Stock-Based Compensation

FASB ASC Topic 718-10 requires companies to recognize in the income statement the grant-date fair value of stock options and other equity-based compensation issued to employees. FASB ASC Topic 718-10 does not change the accounting guidance for share-based payment transactions with parties other than employees provided in FASB ASC Topic 718-10. Under FASB ASC Topic 718-10, the way an award is classified will affect the measurement of compensation cost. Liability-classified awards are remeasured to fair value at each balance-sheet date until the award is settled. Equity-classified awards are measured at grant-date fair value, amortized over the subsequent vesting period, and are not subsequently remeasured. The fair value of non-vested stock awards for the purposes of recognizing stock-based compensation expense is the market price of the stock on the grant date. The fair value of options is estimated on the grant date using the Black-Scholes option pricing model (see Note 12). At March 31, ~~2018,~~2020, the Company had several share-based employee compensation plans, which are described more fully in Note 12.

Share Repurchases

On March ~~10, 2015,~~12, 2020, the Board of Directors authorized the Company to repurchase up to ~~$25.0~~$30.0 million of the Company’s outstanding common ~~stock.~~stock, inclusive of the amount that remains available for repurchase under prior repurchase authorizations. As of March 31, ~~2018,~~2020, the Company had ~~$1.9~~$22.6 million in aggregate remaining repurchase ~~capacity under the March 10, 2015 repurchase authorization.~~capacity. The timing and actual number of shares of common stock repurchased will depend on a variety of factors, including the stock price, corporate and regulatory requirements, restrictions under the revolving credit facility and other market and economic conditions. Although the repurchase authorization above has no stated expiration date, the Company’s stock repurchase program may be suspended or discontinued at any time. The Company has not repurchased any shares of its common stock since the first quarter of fiscal 2018. At the time of this filing, it is uncertain if or when the Company will recommence share repurchases.

The Company continues to believe stock repurchases are a viable component of the Company’s long-term financial strategy and an excellent use of excess cash when the opportunity arises. However, our ~~amended~~revolving credit ~~facility~~agreement limits share repurchases to 50% of consolidated adjusted net income in any fiscal year commencing with the fiscal year ending March 31, ~~2017. Our first priority is to ensure we have enough capital to fund loan growth. To~~2017 without prior written consent of the ~~extent we have excess capital, we may resume repurchasing stock, if appropriate and as authorized by our Board of Directors.~~lenders. As of March 31, ~~2018~~2020 our debt outstanding was ~~$244.9~~$451.1 million and our shareholders' equity was ~~$541.1~~$412.0 million resulting in a debt-to-equity ratio of ~~0.5:~~1.1:1.0. We will continue to monitor our debt-to-equity ratio and are committed to maintaining a debt level that will allow us to continue to execute our business objectives, while not putting undue stress on our consolidated balance sheet.

Comprehensive Income

Total comprehensive income consists of net income and other comprehensive income (loss). The Company’s other comprehensive income (loss) and accumulated other comprehensive income (loss) are composed of foreign currency translation adjustments.

Concentration of Risk

The Company generally serves individuals with limited access to other sources of consumer credit such as banks, credit unions, other consumer finance businesses and credit card lenders. During the year ended March 31, ~~2018,~~2020, the Company operated in ~~fifteen~~16 states in the United ~~States as well as in Mexico.~~States. For the years ended March 31, ~~2018, 2017~~2020, 2019, and ~~2016,~~2018, total revenue within the Company's ~~four~~4 largest states (Texas, Georgia, Tennessee, and South Carolina) accounted for approximately ~~53%~~56%, ~~53%~~57% and 53%, respectively, of the Company's total revenues.

The Company maintains amounts in bank accounts which, at times, may exceed federally insured limits. The Company has not experienced losses in such accounts, which are maintained with large domestic banks. Management believes the Company’s exposure to credit risk is minimal for these accounts.

Advertising Costs

Table of Contents

Advertising costs are expensed when incurred. Advertising costs were approximately ~~$22.3~~$24.3 million, ~~$17.9~~$22.5 million, and ~~$16.9~~$21.2 million for fiscal years ~~2018, 2017~~2020, 2019, and ~~2016,~~2018, respectively.

Recently Adopted Accounting Standards

~~Improvements to Employee Share-Based Payment Accounting~~Leases

In ~~March~~February 2016, the FASB issued ~~Accounting Standards Update ("ASU") 2016-09, Improvements~~ASU No. 2016-02, Leases (Topic 842). The ASU, as amended by ASU 2018-01, ASU 2018-10, and 2018-11, requires lessees to ~~Employee Share-Based Payment Accounting, which simplifies~~recognize assets and liabilities from leases with terms greater than 12 months and to disclose information related to the ~~accounting for share-based payment transactions, income tax consequences, classification of awards as either equity or liabilities,~~amount, timing and ~~classification on the statement~~uncertainty of cash ~~flows. For public companies the~~flows arising from leases, including various qualitative and quantitative requirements. The amendments inof this ASU ~~became~~are effective for annual periods, and interim periods within those annual periods, beginning after December 15, ~~2016. The Company adopted ASU No. 2016-09 as~~2018.

Upon adoption of this guidance on April 1, ~~2017. Adoption~~2019 the Company removed its deferred rent expense balance of ~~the guidance impacted~~$0.4 million, recorded a right-of-use asset of $87.4 million, and recorded a lease liability of $87.8 million. Amounts recorded upon adoption of Topic 842 were adjusted from what was reported in the Company's ~~accounting practices in~~Annual Report on Form 10-K for the fiscal year ended March 31, 2019 due to the Company finalizing its implementation since that filing. In conjunction with adoption the Company made the following ~~ways:~~elections as outlined in ASU 2016-02 and its amendments:

•The Company elected to ~~account for forfeitures as they occur, and, in accordance with~~apply the ~~modified retrospective approach specified in ASU 2016-09, the Company recorded a cumulative effect reclassification between retained earnings and additional paid-in capital as of~~new guidance retrospectively at the beginning of the period of adoption, ~~year~~and, as a result, the adoption date is the beginning of ~~approximately $2.4 million. The reclassification was needed to reflect deferred tax expense incurred prior to adoption,~~the reporting period in which ~~had historically been charged to additional paid-in capital,~~the Company first applies the guidance in ~~retained earnings.~~

•Topic 842. The Company ~~will recognize all excess tax benefits and deficiencies as income tax benefit or expense, respectively,~~has not adjusted comparative years in the ~~income statement.~~ consolidated financial statements or make the new required disclosures for periods before the adoption date. The new required disclosures are only presented in the period of adoption and subsequently thereafter.

•The Company ~~will recognize excess tax benefits or shortfalls regardless~~elected, by class of ~~whether~~underlying asset, to expense short-term leases on a straight-line basis over the ~~transaction reduces taxes payable~~life of the lease rather than applying the recognition requirements in Topic 842 according to the ~~current period.~~ following table:


Class of Underlying Asset			Election? Yes/No
Buildings (Office Space)			No
Office Equipment			Yes

•The Company elected, by class of underlying asset, not to separate non-lease components from lease components and instead account for each separate lease component and the non-lease components associated with those lease components as a single lease component according to the following table:


Class of Underlying Asset			Election? Yes/No
Buildings (Office Space)			Yes
Office Equipment			Yes

•The Company elected the following practical expedients, which must be elected as a package, when applying Topic 842 to leases that commenced before the adoption date:

1.Not to reassess whether any expired or existing contracts are or contain leases;

2.Not to reassess the lease classification for any expired or existing leases (that is, all existing leases that were classified as operating leases in accordance with Topic 840 are classified as operating leases, and all existing leases that were classified as capital leases in accordance with Topic 840 are classified as finance leases); and,

3.Not to reassess initial direct costs for any existing leases.

•The Company elected to use hindsight in determining the lease term (that is, when considering lessee options to extend or terminate the lease and to purchase the underlying asset) and in assessing impairment of the its right-of-use assets when applying Topic 842 to leases that commenced before the adoption date.

Adoption of the standard did not ~~record a cumulative adjustment related to this guidance, which is consistent with the prospective approach specified in ASU 2016-09.~~

•The Company will combine excess tax benefits from equity awards with other income tax cash flows and will classify such cash flows as an operating activity. The Company will classify cash paid when directly withholding shares for tax-withholding purposes as a financing activity. The Company will apply this guidance prospectively, as specified in ASU 2016-09.

~~The adoption of this guidance did not have a significant~~ impact on the Company's consolidated ~~financial statements.~~statements of operations nor did adoption require the Company to alter its revolving credit facility to remain in compliance with its debt covenants.

~~Recently Issued Accounting Standards to be Adopted~~

~~Scope of Modification Accounting~~

In May 2017, the FASB issued ASU No. 2017-09, Scope of Modification Accounting. The amendments in this Update provide guidance about which changes to the terms or conditions of a share-based payment award require an entity to apply modification accounting in Topic 718. According to ASU No. 2017-09 an entity should account for the effects of a modification unless all the following are met:

1.~~The fair value of the modified award is the same as the fair value of the original award immediately before the original award is modified.~~

2.~~The vesting conditions of the modified award are the same as the vesting conditions of the original award immediately before the original award is modified.~~

3.~~The classification of the modified award as an equity instrument or a liability instrument is the same as the classification of the original award immediately before the original award is modified.~~

The amendments in this Update are effective for all entities for annual periods, and interim periods within those annual periods, beginning after December 15, 2017. Early adoption is permitted. We have completed our evaluation and determined that the adoption of ASU 2017-09 will not have a material impact on our consolidated financial statements.

Simplifying the Test for Goodwill Impairment

Table of Contents

In January 2017, the FASB issued ASU No. 2017-04, Simplifying the Test for Goodwill Impairment. ASU No. 2017-04 eliminates Step 2 from the goodwill impairment test. Instead, under the amendments in this Update, an entity should perform its annual, or interim, goodwill impairment test by comparing the fair value of a reporting unit with its carrying amount. Additionally, an entity should consider income tax effects from any tax deductible goodwill on the carrying amount of the reporting unit when measuring the goodwill impairment loss, if applicable. ASU No. 2017-04 also eliminates the requirements for any reporting unit with a zero or negative carrying amount to perform a qualitative assessment and, if it fails that qualitative ~~test,~~assessment, to perform Step 2 of the goodwill impairment test. Therefore, the same impairment assessment applies to all reporting units. The ASU also eliminates the provision that allowed a best estimate of goodwill impairment to be recognized if the goodwill impairment test is not complete before the financial statements are issued or available to be issued. Thus, the goodwill impairment test now must be complete before issuing the financial statements. The amendments in this Update are effective for public entities who are SEC filers for fiscal years beginning after December 15, ~~2018.~~2019. Early adoption is permitted. ~~We are currently evaluating~~

The Company early adopted ASU 2017-04 for the period ended March 31, 2020. The adoption had no impact on the ~~adoption of this guidance will have on our consolidated~~Company’s financial statements.

Recently Issued Accounting Standards to be Adopted

Measurement of Credit Losses on Financial Instruments

In June 2016, the FASB issued ASU No. 2016-13, Financial Instruments - Credit Losses. The ~~amendment~~update, as amended by ASU 2019-04, seeks to provide financial statement users with more decision-useful information about the expected credit losses on financial instruments and other commitments to extend credit held by a reporting entity at each reporting date. To achieve this objective, ~~the~~The amendments in this ASU ~~replace~~require loss estimates be determined over the ~~incurred loss impairment methodology~~lifetime of the asset and broaden the information an entity must consider in ~~current GAAP with~~developing its expected credit losses. The ASU does not specify a ~~methodology that reflects~~method for measuring expected credit losses and ~~requires consideration~~allows an entity to apply methods that reasonably reflect its expectations of ~~a broader range of reasonable and supportable information to inform~~the credit loss ~~estimates.~~estimate based on the entity’s size, complexity and risk profile. For public business entities the amendments are effective for fiscal years beginning after December 15, 2019, including interim periods within those fiscal years. Early adoption is permitted for fiscal years beginning after December 15, 2018, including interim periods within those fiscal years. ~~We are currently evaluating~~

For the ~~impact~~Company, the ~~adoption of this guidance~~standard will ~~have on our consolidated financial statements. The adoption of this ASU could have a material impact on~~apply to its loan portfolio. A cross-functional team led by Corporate Finance was established to implement the ~~provision for loan losses in the consolidated statements of operations and allowance for loan losses in the consolidated balance sheets.~~

~~Revenue from Contracts with Customers: Identifying Performance Obligations and Licensing~~

In April 2016, the FASB issued ASU No. 2016-10, Identifying Performance Obligations and Licensing. The amendments clarify the following two aspects of Topic 606: (a) identifying performance obligations; and (b) the licensing implementation guidance. The amendments do not change the core principle of the guidance in Topic 606. The effective date and transition requirements for the amendments are the same as the effective date and transition requirements in Topic 606. Public entities should apply the amendments for annual reporting periods beginning after December 15, 2017, including interim reporting periods therein. Early application for public entities is permitted only as of annual reporting periods beginning after December 15, 2016, including interim reporting periods within that reporting period.new standard. We have completed our ~~evaluation~~initial current expected credit loss (“CECL”) model and ~~concluded that~~accounting policy elections. We continue to refine and test our model, estimation techniques, operational processes and controls to be used in preparing CECL loss estimates and related financial statement disclosures. The CECL calculated losses on the ~~adoption of ASU 2016-10 will not have~~loan portfolio are derived using a ~~material impact~~migration type model based on ~~our consolidated financial statements.~~

~~Leases~~

~~In February 2016, the FASB issued ASU No. 2016-02, Leases (Topic 842).~~historical loss experience, borrower characteristics, forecasts and other factors. The ~~ASU will require lessees to recognize assets and liabilities on leases~~outstanding loans are segmented into pools with terms greater than 12 months and to disclose information related to the amount, timing and uncertainty of cash flows arising from leases, including various qualitative and quantitative requirements. The amendments of this ASU become effective for annual periods, and interim periods within those annual periods, beginning after December 15, 2018. We are currently evaluating the impact the adoption of this guidance will have on our consolidated financial statements. We expect the standard to have an impact on our assets and liabilities for the addition of right-of-use assets and lease liabilities, but we do not expect it to have a material impact to our results of operations or liquidity.

~~Recognition and Measurement of Financial Assets and Financial Liabilities~~

In January 2016, the FASB issued ASU 2016-01, which updates certain aspects of recognition, measurement, presentation and disclosure of financial instruments. ASU 2016-01 will be effective for the Company beginning in its first quarter of 2019 and early adoption is not permitted. We have completed our evaluation and determined that the adoption of ASU 2016-01 will not have a material impact on our consolidated financial statements.

~~Revenue from Contracts with Customers~~

~~In May 2014 the FASB issued ASU No. 2014-09, which supersedes the revenue recognition requirements Topic 605 (Revenue Recognition), and most industry-specific guidance. ASU No. 2014-09 is~~similar risk characteristics, primarily based on the ~~principle that revenue~~

length of time the borrower has been a customer. As the average life of our loans is ~~recognized to depict~~generally twelve months or less, recent borrower performance is the ~~transfer~~best indicator we have of goods or services to customers in an amount that reflects the consideration to which the entity expects to be entitled in exchange for those goods or services. ASU No. 2014-09 also requires additional disclosure about the nature, amount, timing and uncertainty of revenue and cash flows arising from customer contracts, including significant judgments andexpected loss. Forecasted changes in judgments and assets recognized from costs incurred to obtain or fulfill a contract. ASU No. 2014-09, as amended by ASU 2015-14 and ASU 2016-20, is effective for fiscal years, and interim periods, beginning after December 15, 2017, with early adoption permitted for annual reporting periods beginning after December 15, 2016. We have evaluated revenue from contracts with customers and have concluded that the new standardmacroeconomic variables generally will not ~~have~~materially impact loans that are outstanding at the end of any given reporting given the short duration of those loans, so we instead consider partial migration curves as well as current internal credit quality trends as compared to historical amounts to forecast any changes in expected losses over the remaining period. We are considering the impact of the COVID-19 pandemic as well as the stimulus packages adopted by the U.S. government as it relates to a ~~material~~qualitative adjustment to the allowance for expected losses.

The Company adopted the guidance on April 1, 2020 using a modified retrospective approach with a cumulative-effect adjustment to retained earnings. The initial range of impact onof this standard to the ~~Company's~~Company’s consolidated financial ~~statements. We adopted this new guidance on its effective date, April 1 2018, using~~statements is an increase of $14.5 million to $26.2 million to the ~~modified retrospective method whereas prior periods~~allowance for credit losses with a corresponding decrease to retained earnings, net of tax. These amounts are ~~not restated.~~preliminary while the Company completes the processes noted above.

We reviewed all other newly issued accounting pronouncements and concluded that they are either not applicable to our business or are not expected to have a material effect on the consolidated financial statements as a result of future adoption.

Table of Contents


~~(2)~~	~~Allowance for Loan Losses and Credit Quality Indicators~~

(2)Allowance for Loan Losses and Credit Quality Indicators

The following is a summary of the changes in the allowance for loan losses for the years ended March 31, ~~2018, 2017,~~2020, 2019, and ~~2016:~~2018:


	2020		2019	2018
Balance at beginning of period	$	81,519,624	66,088,139	60,644,365
Provision for loan losses	181,730,182		148,426,578	117,620,140
Loan losses	(183,439,199)		(148,308,199)	(127,387,857)
Recoveries	16,677,249		15,313,106	15,211,491

Balance at end of period	$	96,487,856	81,519,624	66,088,139

2018 2017 2016

Balance at beginning of period $ 72,194,892
69,565,804
70,437,988
Provision for loan losses 130,979,129
128,572,162
123,598,318
Loan losses (138,808,839 ) (141,878,119 ) (141,758,366 )
Recoveries 16,047,215
16,519,929
18,196,110
Translation adjustment 413,331
(584,884 ) (908,246 )
Balance at end of period $ 80,825,728
72,194,892
69,565,804

The following is a summary of loans individually and collectively evaluated for impairment for the periods indicated:


March 31, 2020	Loans individually evaluated for impairment (impaired loans)		Loans collectively evaluated for impairment	Total
Gross loans in bankruptcy, excluding contractually delinquent	$	5,165,752	—	5,165,752
Gross loans contractually delinquent	70,719,727		—	70,719,727
Loans not contractually delinquent and not in bankruptcy	—		1,133,985,887	1,133,985,887
Gross loan balance	75,885,479		1,133,985,887	1,209,871,366
Unearned interest and fees	(16,848,762)		(292,131,962)	(308,980,724)
Net loans	59,036,717		841,853,925	900,890,642
Allowance for loan losses	(54,090,509)		(42,397,347)	(96,487,856)
Loans, net of allowance for loan losses	$	4,946,208	799,456,578	804,402,786

March 31, 2018 Loans individually
evaluated for
impairment
(impaired loans) Loans collectively
evaluated for
impairment Total

Gross loans in bankruptcy, excluding contractually delinquent $ 4,627,599
—
4,627,599
Gross loans contractually delinquent 66,124,368
—
66,124,368
Loans not contractually delinquent and not in bankruptcy —
1,034,362,825
1,034,362,825
Gross loan balance 70,751,967
1,034,362,825
1,105,114,792
Unearned interest and fees (19,420,354 ) (279,687,982 ) (299,108,336 )
Net loans 51,331,613
754,674,843
806,006,456
Allowance for loan losses (46,900,686 ) (33,925,042 ) (80,825,728 )
Loans, net of allowance for loan losses $ 4,430,927
720,749,801
725,180,728


March 31, 2017	Loans individually evaluated for impairment (impaired loans)			Loans collectively evaluated for impairment		Total

March 31, 2019								March 31, 2019	Loans individually evaluated for impairment (impaired loans)		Loans collectively evaluated for impairment	Total
Gross loans in bankruptcy, excluding contractually delinquent	$	4,903,728		—		4,903,728		Gross loans in bankruptcy, excluding contractually delinquent	$	4,644,203	—	4,644,203
Gross loans contractually delinquent	54,310,791			—		54,310,791		Gross loans contractually delinquent	59,633,541		—	59,633,541
Loans not contractually delinquent and not in bankruptcy	—			1,000,589,613		1,000,589,613		Loans not contractually delinquent and not in bankruptcy	—		1,063,679,639	1,063,679,639
Gross loan balance	59,214,519			1,000,589,613		1,059,804,132		Gross loan balance	64,277,744		1,063,679,639	1,127,957,383
Unearned interest and fees	(15,336,248		)	(276,572,403	)	(291,908,651	)	Unearned interest and fees	(14,319,795)		(276,493,957)	(290,813,752)
Net loans	43,878,271			724,017,210		767,895,481		Net loans	49,957,949		787,185,682	837,143,631
Allowance for loan losses	(39,182,951		)	(33,011,941	)	(72,194,892	)	Allowance for loan losses	(45,511,124)		(36,008,500)	(81,519,624)
Loans, net of allowance for loan losses	$	4,695,320		691,005,269		695,700,589		Loans, net of allowance for loan losses	$	4,446,825	751,177,182	755,624,007


~~(17)~~	~~Segments~~	March 31, 2020
Assets held for sale:
Property and equipment, net		$	3,991,498
Total assets held for sale		$	3,991,498

(18)Discontinued Operations

On August 3, 2018 the Company and its affiliates completed the sale of the Company's Mexico operating segment in its entirety. The Company ~~evaluates segment reporting in accordance with FASB ASC 280, Segment Reporting each reporting period, including evaluating~~sold all of the ~~reporting package reviewed~~issued and outstanding capital stock and equity interest of WAC de Mexico and SWAC to the Purchasers, effective as of July 1, 2018, for a purchase price of approximately $44.36 million. Under the terms of the stock purchase agreement, we are obligated to indemnify the Purchasers for claims and liabilities relating to certain investigations of WAC de Mexico, SWAC, or the Sellers by the ~~Chief Operation Decision Maker (“CODM”).~~DOJ or the SEC that commenced prior to July 1, 2018. Additionally, the Company has provided limited ParaData systems and software training to the Purchasers, as requested. The Company has ~~concluded the Chief Executive Officer qualifies as the CODM.~~

~~Management believes there are four possible approaches to consider when determining the Company’s operating segments: by nationality, by division, by business line,~~not and by function. In all, these approaches present a total of 13 unique entity components. Of the 13 unique entity components, Management has determined that only the U.S. and Mexico components meet the tests in ASC 280-10-50-1 to be classified as operating segments. The U.S. component is housed within the Nationality approach while the Mexico component is shared by the Nationality and Division approaches.

At March 31, 2018 only the U.S. operating segment meets one or more of the quantitative thresholds that trigger separately disclosed reporting. However, Management believes separately disclosed information aboutwill not have any other involvement with the Mexico operating segment ~~would be useful~~subsequent to ~~readers~~the sale's effective date.

The following table reconciles the major classes of line items constituting pre-tax income (loss) of discontinued operations to the ~~financial statements. Therefore,~~amounts presented in the ~~Company has two reportable segments, which are the U.S. and Mexico components.~~Consolidated Statements of Operations:


	Year ended March 31,
	2020		2019		2018


Revenues	$	—	$	9,693,367	$	46,037,802


Provision for loan losses	—		1,809,059		13,358,989






General and administrative expenses	—		5,542,483		28,325,196




Income from discontinued operations before disposal of discontinued operations and income taxes	—		2,341,825		4,353,617
Gain (loss) on disposal of discontinued operations	—		(38,377,623)		—
Income taxes (benefit)	—		626,583		(243,321)
Income (loss) from discontinued operations	$	—	$	(36,662,381)	$	4,596,938

The following table presents operating, ~~results~~investing and financing cash flows for the Company’s ~~two reportable segments:~~discontinued operations:


	Year ended March 31,
	2020		2019		2018

Cash provided by operating activities:	$	—	$	3,553,854	$	19,511,343
Cash provided by (used in) investing activities:	—		1,138,084		(3,649,778)
Cash provided by (used in) financing activities:	$	—	$	(17,126,000)	$	—

For the Year Ended March 31,
2018 2017 2016
Revenues:
U.S. $ 502,668,332
490,821,420
515,300,873
Mexico 46,037,802
40,913,304
42,174,834
Consolidated revenues 548,706,134
531,734,724
557,475,707

Provision for loan losses:
U.S. $ 117,620,140
119,095,712
114,427,629
Mexico 13,358,989
9,476,450
9,170,689
Consolidated provision for loan losses 130,979,129
128,572,162
123,598,318

General and administrative expenses:⁽¹⁾

U.S. $ 269,107,669
244,273,626
241,701,490
Mexico 28,325,196
23,387,597
27,438,185
Consolidated general and administrative expenses 297,432,865
267,661,223
269,139,675

Interest expense:⁽²⁾

U.S. $ 19,089,635
21,504,208
26,849,250
Mexico —
—
—
Consolidated interest expense 19,089,635
21,504,208
26,849,250

Income tax expense (benefit):
U.S. $ 47,757,808
38,157,492
48,978,587
Mexico (243,321 ) 2,239,345
1,514,320
Consolidated income tax expense (benefit) 47,514,487
40,396,837
50,492,907

Net income:
U.S. $ 49,093,080
67,790,382
83,343,917
Mexico 4,596,938
5,809,912
4,051,640
Consolidated net income 53,690,018
73,600,294
87,395,557

Table of Contents

(19)Subsequent Events

⁽¹⁾ ~~In accordance with transfer pricing agreements between~~

COVID-19 Pandemic

The COVID-19 pandemic has caused significant economic disruption in the ~~segments, the Mexico segment reimburses the U.S. segment for personnel-related~~United States as many state and other administrative costs incurred by the U.S. for the benefit of Mexico. For fiscal years 2018, 2017, and 2016 these charges totaled $1.0 million ($5.3 million in charges net of approximately $4.3 million of expense related to the investigation into the Company's Mexico operations), $0.4 million ($1.5 million in charges net of approximately $1.1 million of expense reversal related to the retirement of the previous Senior Vice President of Mexico), and $2.7 million, respectively.

⁽²⁾ ~~In accordance with the Company's revolving credit facility, substantially~~local governments, including all of the ~~Company’s assets, excluding~~states in which we operate, have ordered non-essential businesses to close and residents to shelter in place at home. This has resulted in an unprecedented slow-down in economic activity and a related increase in unemployment. Since the ~~Company’s Mexico subsidiaries,~~COVID-19 pandemic, more than 30 million people have filed claims for unemployment, and stock markets have significantly declined in value.

For the majority of states in which we operate, we are ~~pledged as collateral. Any working capital contributions made by~~considered to be an essential business. However, the spread of COVID-19 has caused us to modify our business practices, including limiting branch hours and employee travel, implementing work-from-home initiatives for employees when possible, and cancelling physical participation in meetings and training sessions.

On March 27, 2020, the U.S. Congress passed the CARES Act, which provided several forms of economic relief designed to ~~Mexico are treated as contributions~~defray the impact of ~~capital. Therefore,~~COVID-19. In subsequent weeks, the ~~Mexico segment incurs no interest expense.~~Company experienced a decrease in loan applications. The extent to which COVID-19 may impact our financial condition or results of operations is uncertain.

In April 2020, the Company began deferring loan payments for some of its customers.

The ~~following table presents long-lived assets (other than~~Company evaluated its March 31, 2020 consolidated financial ~~instruments, long-term customer relationships~~statements for subsequent events through the date the consolidated financial statements were issued. As a result of athe spread of COVID-19 and the response of government authorities, economic uncertainties have arisen which are likely to negatively impact our operational and financial ~~institution, mortgage~~performance. The extent of the impact of COVID-19 on our operational and financial performance will depend on certain developments, including the duration and spread of the outbreak and impact on our customers, employees and the markets in which we operate, all of which are uncertain and cannot be predicted.

Management is not aware of any other ~~servicing rights, deferred policy acquisition costs, and deferred tax assets)~~

~~for the Company’s two reportable segments:~~

March 31,
2018 2017
Total long-lived assets
U.S. $ 22,785,951
20,724,777
Mexico 2,805,467
3,459,430
Consolidated total assets 25,591,418
24,184,207

~~The following table presents total assets for the Company’s two reportable segments:~~

March 31,
2018 2017
Total assets
U.S. $ 761,511,639
730,985,558
Mexico 79,475,398
69,603,217
Consolidated total assets 840,987,037
800,588,775


~~(18)~~	~~Subsequent Events~~

~~Twelfth Amendment to Amended and Restated Revolving Credit Facility~~

~~On June 1, 2018, the Company entered into a twelfth amendment (the “Twelfth Amendment”)~~significant events occurring subsequent to the ~~Amended and Restated Revolving Credit Agreement, originally dated as~~balance sheet date that would have a material effect on the financial statements thereby requiring adjustment or disclosure.

Table of September 17, 2010 (as cumulatively amended, the “Revolving Credit Agreement”), among the Company, the lenders named therein, and Wells Fargo Bank, National Association, as successor Administrative Agent and successor Collateral Agent.Contents

The Twelfth Amendment amends the Revolving Credit Agreement to, among other things: (i) extend the maturity date under the Revolving Credit Agreement from June 15, 2019 to June 15, 2020; (ii) require the use of deposit account control agreements in favor of the administrative agent in certain circumstances; and (iii) require quarterly reports updating the schedule showing the Company’s deposit accounts.

MANAGEMENT’S REPORT ON INTERNAL CONTROL OVER FINANCIAL REPORTING

We are responsible for establishing and maintaining adequate internal control over financial reporting, as defined in Rule 13a – 15(f) under the Securities Exchange Act of 1934. We have assessed the effectiveness of internal control over financial reporting as of March 31, ~~2018.~~2020. Our assessment was based on criteria established in the Internal Control – Integrated Framework (2013) issued by the Committee of Sponsoring Organizations of the Treadway Commission (COSO).

Our internal control over financial reporting is a process designed to provide reasonable assurance regarding the reliability of financial reporting and the preparation of financial statements for external purposes in accordance with generally accepted accounting principles. Our internal control over financial reporting includes those policies and procedures that:


~~(1)~~	~~pertain to the maintenance of records that, in reasonable detail, accurately and fairly reflect our transactions and dispositions of our assets;~~


~~(2)~~	provide reasonable assurance that transactions are recorded as necessary to permit preparation of financial statements in accordance with generally accepted accounting principles, and that our receipts and expenditures are being made only in accordance with authorizations of our management and board of directors; and


~~(3)~~	~~provide reasonable assurance regarding prevention or timely detection of unauthorized acquisition, use, or disposition of our assets that could have a material effect on our financial statements.~~

(1)pertain to the maintenance of records that, in reasonable detail, accurately and fairly reflect our transactions and dispositions of our assets;

(2)provide reasonable assurance that transactions are recorded as necessary to permit preparation of financial statements in accordance with generally accepted accounting principles, and that our receipts and expenditures are being made only in accordance with authorizations of our management and board of directors; and

(3)provide reasonable assurance regarding prevention or timely detection of unauthorized acquisition, use, or disposition of our assets that could have a material effect on our financial statements.

Because of its inherent limitations, internal control over financial reporting may not prevent or detect misstatements. Also, any assumptions regarding internal control over financial reporting in future periods based on an evaluation of effectiveness in a prior period are subject to the risk that controls may become inadequate because of changes in conditions, or that the degree of compliance with the policies or procedures may deteriorate.

Based on using the COSO criteria, we believe our internal control over financial reporting as of March 31, ~~2018~~2020 was effective.

Our independent registered public accounting firm has audited the Consolidated Financial Statements included in this Annual Report and has issued an attestation report on the effectiveness of our internal control over financial reporting, as stated in their report.

By: /s/ ~~James H. Wanserski~~R. Chad Prashad

By: /s/ John L. Calmes, Jr.

~~James H. Wanserski~~R. Chad Prashad

John L. Calmes, Jr.

President and Chief Executive Officer

~~Senior~~

Executive Vice President and Chief Financial and Strategy Officer

Date:

~~June 13, 2018~~May 29, 2020

Date:

~~June 13, 2018~~May 29, 2020

Table of Contents

Report of Independent Registered Public Accounting Firm

To the Shareholders and the Board of Directors of World Acceptance Corporation and subsidiaries

Opinion on the Financial Statements

We have audited the accompanying consolidated balance sheets of World Acceptance Corporation and its subsidiaries (the Company) as of March 31, ~~2018~~2020 and ~~2017,~~2019, the related consolidated statements of operations, comprehensive income, shareholders' equity and cash flows for each of the three years in the period ended March 31, ~~2018,~~2020, and the related notes to the consolidated financial statements (collectively, the financial statements). In our opinion, the financial statements present fairly, in all material respects, the financial position of the Company as of March 31, ~~2018~~2020 and ~~2017,~~2019, and the results of its operations and its cash flows for each of the three years in the period ended March 31, ~~2018,~~2020, in conformity with accounting principles generally accepted in the United States of America.

We have also audited, in accordance with the standards of the Public Company Accounting Oversight Board (United States) (PCAOB), the Company's internal control over financial reporting as of March 31, ~~2018,~~2020, based on criteria established in Internal Control -— Integrated Framework issued by the Committee of Sponsoring Organizations of the Treadway Commission in 2013, and our report dated ~~June 13, 2018~~May 29, 2020 expressed an unqualified opinion on the effectiveness of the Company's internal control over financial reporting.

Basis for Opinion

These financial statements are the responsibility of the Company’s management. Our responsibility is to express an opinion on the Company’s financial statements based on our audits. We are a public accounting firm registered with the PCAOB and are required to be independent with respect to the Company in accordance with U.S. federal securities laws and the applicable rules and regulations of the Securities and Exchange Commission and the PCAOB.

We conducted our audits in accordance with the standards of the PCAOB. Those standards require that we plan and perform the audits to obtain reasonable assurance about whether the financial statements are free of material misstatement, whether due to error or fraud. Our audits included performing procedures to assess the risks of material misstatement of the financial statements, whether due to error or fraud, and performing procedures that respond to those risks. Such procedures included examining, on a test basis, evidence regarding the amounts and disclosures in the financial statements. Our audits also included evaluating the accounting principles used and significant estimates made by management, as well as evaluating the overall presentation of the financial statements. We believe that our audits provide a reasonable basis for our opinion.

Critical Audit Matters

The critical audit matters communicated below are matters arising from the current period audit of the financial statements that were communicated or required to be communicated to the audit committee and that: (1) relate to accounts or disclosures that are material to the financial statements and (2) involved our especially challenging, subjective, or complex judgments. The communication of critical audit matters does not alter in any way our opinion on the financial statements, taken as a whole, and we are not, by communicating the critical audit matters below, providing separate opinions on the critical audit matters or on the accounts or disclosures to which they relate.

Allowance for Loan Losses

As described in Notes 1 and 2 to the consolidated financial statements, the Company established an allowance for loan losses of $96.5 million as of March 31, 2020, which was estimated using quantitative and qualitative factors. The Company’s general reserve is 4.25% of the gross loan portfolio and the specific reserve represents 100% of the gross loan balance of all loans 91 days or more days past due on a recency basis, including bankrupt accounts in that category. Management considered the adequacy of the allowance for loan losses by evaluating growth of the loan portfolio, current levels of charge-offs, current levels of delinquencies, and current economic factors. Additionally, management uses a recency movement model which considers the rolling twelve months of delinquency on the basis of the date of last payment made by the customer to determine expected charge-offs, which is compared to the allowance to determine if any adjustments are needed. Management utilizes significant judgment in determining probable incurred losses and in identifying and evaluating qualitative factors.

We identified the Company’s allowance for loan losses as a critical audit matter as auditing management’s judgments and qualitative factors regarding the allowance for loan losses requires a high degree of auditor judgment and increased extent of audit effort.

Our audit procedures related to the Company’s allowance for loan losses include the following, among others:

Table of Contents

•We obtained an understanding of the relevant controls related to the allowance for loan losses, and tested such controls for design and operating effectiveness including those controls over (a) validation of data within movement model (on a recency basis), (b) loan charge-off activity, and (c) the management review and approval of the computed allowance for loan losses;

•We tested the completeness and accuracy of data inputs into the recency movement model.

•We evaluated the Company’s ability to estimate losses by comparing historical estimates with actual loss experience.

•We evaluated the reasonableness of management’s delinquency amounts used within the recency movement model by performing the following procedures:

◦Testing the loan system’s recency aging calculation on a sample of loans.

◦Analytically reviewing delinquency trends.

•We evaluated the appropriateness of the general and specific reserve by testing the mathematical accuracy of the quantitative calculations used by the Company.

•We evaluated key assumptions and qualitative factors identified by the Company for reasonableness by comparing to internal and external sources.

/s/ RSM US LLP

We have served as the Company's auditor since 2014.

~~Raleigh, North Carolina~~Las Vegas, Nevada

~~June 13, 2018~~May 29, 2020

Table of Contents

Report of Independent Registered Public Accounting Firm

To the Shareholders and the Board of Directors of World Acceptance Corporation and subsidiaries

Opinion on the Internal Control Over Financial Reporting

We have audited World Acceptance Corporation and subsidiaries’ (the Company) internal control over financial reporting as of March 31, ~~2018,~~2020, based on criteria established in Internal Control -— Integrated Framework issued by the Committee of Sponsoring Organizations of the Treadway Commission in 2013. In our opinion, the Company maintained, in all material respects, effective internal control over financial reporting as of March 31, ~~2018,~~2020, based on criteria established in Internal Control -— Integrated Framework issued by the Committee of Sponsoring Organizations of the Treadway Commission in 2013.

We have also audited, in accordance with the standards of the Public Company Accounting Oversight Board (United States) (PCAOB), the consolidated balance sheets of the Company as of March 31, ~~2018~~2020 and ~~2017~~2019 and the related consolidated statements of operations, comprehensive income, shareholders’ equity, and cash flows for each of the three years in the period ended March 31, ~~2018,~~2020, and our report dated ~~June 13, 2018~~May 29, 2020 expressed an unqualified opinion.

Basis for Opinion

The Company’s management is responsible for maintaining effective internal control over financial reporting and for its assessment of the effectiveness of internal control over financial reporting in the accompanying Management’s Report on Internal Control Over Financial Reporting. Our responsibility is to express an opinion on the Company’s internal control over financial reporting based on our audit. We are a public accounting firm registered with the PCAOB and are required to be independent with respect to the Company in accordance with U.S. federal securities laws and the applicable rules and regulations of the Securities and Exchange Commission and the PCAOB.

We conducted our audit in accordance with the standards of the PCAOB. Those standards require that we plan and perform the audit to obtain reasonable assurance about whether effective internal control over financial reporting was maintained in all material respects. Our audit included obtaining an understanding of internal control over financial reporting, assessing the risk that a material weakness exists, and testing and evaluating the design and operating effectiveness of internal control based on the assessed risk. Our audit also included performing such other procedures as we considered necessary in the circumstances. We believe that our audit provides a reasonable basis for our opinion.

Definition and Limitations of Internal Control Over Financial Reporting

A company's internal control over financial reporting is a process designed to provide reasonable assurance regarding the reliability of financial reporting and the preparation of financial statements for external purposes in accordance with generally accepted accounting principles. A company's internal control over financial reporting includes those policies and procedures that (1) pertain to the maintenance of records that, in reasonable detail, accurately and fairly reflect the transactions and dispositions of the assets of the Company; (2) provide reasonable assurance that transactions are recorded as necessary to permit preparation of financial statements in accordance with generally accepted accounting principles, and that receipts and expenditures of the Company are being made only in accordance with authorizations of management and directors of the Company; and (3) provide reasonable assurance regarding prevention or timely detection of unauthorized acquisition, use or disposition of the Company's assets that could have a material effect on the financial statements.

Because of its inherent limitations, internal control over financial reporting may not prevent or detect misstatements. Also, projections of any evaluation of effectiveness to future periods are subject to the risk that controls may become inadequate because of changes in conditions, or that the degree of compliance with the policies or procedures may deteriorate.

/s/ RSM US LLP

~~Raleigh, North Carolina~~Las Vegas, Nevada

~~June 13, 2018~~May 29, 2020

Table of Contents



Item 9.			Changes in and Disagreements with Accountants on Accounting and Financial Disclosure

The Company had no disagreements on accounting or financial disclosure matters with its independent registered public accounting firm to report under this Item 9.



Item 9A.			Controls and Procedures

Evaluation of Disclosure Controls and Procedures

Based on management’s evaluation (with the participation of our ~~Chief Executive Officer (“CEO”)~~principal executive officer and ~~Chief Financial Officer (“CFO”),~~principal financial officer, as of the end of the period covered by this report, our ~~CEO~~principal executive officer and ~~CFO~~principal financial officer have concluded that our disclosure controls and procedures (as defined in Rules 13a-15(e) and 15d-15(e) under the ~~Securities~~ Exchange Act, ~~of 1934, as amended (the “Exchange Act”)),~~ are effective to provide reasonable assurance that information required to be disclosed by us in reports that we file or submit under the Exchange Act is recorded, processed, summarized and reported within the time periods specified in SEC rules and forms and is accumulated and communicated to management, including our principal executive officer and principal financial officer, as appropriate, to allow timely decisions regarding required disclosure.

Changes in Internal Control Over Financial Reporting

~~Management previously identified material weaknesses in the Company's~~There were no changes to our internal control over financial reporting ~~as of March 31, 2017. During~~(as defined in Rules 13a-15(f) and 15d-15(f) under the Exchange Act) that occurred during the period covered by this report ~~management took the following remedial actions, which~~that have materially affected, or are reasonably likely to materially affect, our internal control over financial ~~reporting:~~

~~identified and made appropriate personnel changes;~~

substantially implemented, with the assistance of an expert third-party contractor, a new accounts payable system for the management of vendors and payments in Mexico, which included requiring dual approval for all payments for legitimate and legal union commissions and fees;

~~implemented a new vendor management policy with the assistance of outside counsel in Mexico;~~

revamped, updated, and expanded our Mexico Code of Business Conduct and Ethics and overall compliance policies and procedures, which included implementing new internal controls around key laws and regulations related to our foreign subsidiaries requiring review of employee training on an annual basis to verify that it is up-to-date and designed appropriately;

developed and implemented new and/or additional policies and trainings related to compliance with the Foreign Corrupt Practices Act, anti-bribery, anti-corruption, and anti-money laundering laws and regulations;

~~reorganized the organizational structure of non-operational Mexico management including compliance, legal, and finance;~~

Expanded internal audit coverage and testing related to interim and year-end transaction testing, special documentation reviews, and an implementation review of the recently-installed Mexico vendor payables system; and

added the Mexico finance director as a member of the Disclosure Committee, whose members must, among other responsibilities, periodically certify that they are not aware of any inappropriate payments to government officials.

Management believes that these remedial actions have strengthened the Company's internal control over financial reporting and have fully remediated the material weaknesses in the Company's internal control over financial reporting.

Management Report on Internal Control Over Financial Reporting

Our management is responsible for establishing and maintaining adequate internal control over financial reporting (as defined in Rules 13a-15(f) and 15d-15(f) under the Exchange Act) to provide reasonable assurance regarding the reliability of our financial reporting and the preparation of financial statements for external purposes in accordance with ~~U.S. generally accepted accounting principles.~~GAAP.

Management assessed our internal control over financial reporting as of March 31, ~~2018,~~2020, the end of our fiscal year. Management based its assessment on criteria established in the Internal ~~Control—Integrated~~Control-Integrated Framework (2013) issued by the Committee of Sponsoring Organizations of the Treadway Commission (COSO). Management’s assessment included evaluation of elements such as the design and operating effectiveness of key financial reporting controls, process documentation, accounting policies, and our overall control environment.

Based on our assessment, management has concluded that our internal control over financial reporting was effective as of the end of the fiscal year to provide reasonable assurance regarding the reliability of financial reporting and the preparation of financial statements for external reporting purposes in accordance with ~~U.S. generally accepted accounting principles.~~GAAP. Management’s Report on Internal Control over Financial Reporting is included in Part II, Item 8 of this Form 10-K. We reviewed the results of management’s assessment with the Audit Compliance Committee of our Board of Directors.

Our independent registered public accounting firm, RSM US LLP, independently assessed the effectiveness of the Company’s internal control over financial reporting. RSM US LLP has issued an attestation report concurring with management’s assessment, which is included at the end of Part II, Item 8 of this Form 10-K.

Inherent Limitations on Effectiveness of Controls

Our management, including the ~~CEO~~principal executive officer and ~~CFO,~~principal financial officer, does not expect that our disclosure controls and procedures or our internal control over financial reporting will prevent or detect all error and all fraud. A control system, no matter how well designed and operated, can provide only reasonable, not absolute, assurance that the control system’s objectives will be met. The design of a control system must reflect the fact that there are resource constraints, and the benefits of controls must be considered relative to their costs. Further, because of the inherent limitations in all control systems, no evaluation of controls can provide absolute assurance that misstatements due to error or fraud will not occur or that all control issues and instances of fraud, if any, have been detected. These inherent limitations include the realities that judgments in decision-making can be faulty and that breakdowns can occur because of simple error or mistake. Controls can also be

Table of Contents

circumvented by the individual acts of some persons, by collusion of two or more people, or by management override of the controls. The design of any system of controls is based in part on certain assumptions about the likelihood of future events, and there can be no assurance that any design will succeed in achieving its stated goals under all potential future conditions. Projections of any evaluation of the effectiveness of controls to future periods are subject to risks. Over time, controls may become inadequate because of changes in conditions or deterioration in the degree of compliance with policies or procedures.



Item 9B.			Other Information

None.

Table of Contents

PART III.



Item 10.			Directors, Executive Officers and Corporate Governance

Information contained under the captions “Proposal 1 - Election of Directors,” “Corporate Governance,” ~~“Section~~“Delinquent Section 16(a) ~~Beneficial Ownership Reporting Compliance”~~Reports” in the Proxy Statement is incorporated herein by reference in response to this Item 10. The information in response to this Item 10 regarding the executive officers of the Company is contained in Item 1, Part I hereof under the caption ~~“Executive Officers of the Company.~~“Information about our Executive Officers.”



Item 11.			Executive Compensation

Information contained under the captions “Corporate Governance,” “Executive Compensation,” “Director Compensation,” and “Compensation Discussion and Analysis” in the Proxy Statement is incorporated herein by reference in response to this Item 11. The “Report of the Compensation ~~Committee,”~~Committee” in the Proxy Statement, which shall be deemed furnished, but not filed herewith, is incorporated herein by reference in response to this Item 11.



Item 12.			Security Ownership of Certain Beneficial Owners, Management and Related Stockholder Matters

Information contained under the captions “Security Ownership of Certain Beneficial Owners and Management” and “Equity Compensation Plan Information” in the Proxy Statement is incorporated by reference herein in response to this Item 12.

For additional information on our stock option plans, see Note 12 in the Notes to Consolidated Financial Statements for the year ended March 31, ~~2018.~~2020.



Item 13.			Certain Relationships and Related Transactions and Director Independence

Information contained under the captions “Certain Relationships and Related Person Transactions” and “Corporate Governance” in the Proxy Statement is incorporated by reference in response to this Item 13.



Item 14.			Principal Accountant Fees and Services

Information contained under the caption “Proposal 43 - Ratification of Appointment of Independent Registered Public Accounting Firm” in the Proxy Statement is incorporated by reference in response to this Item 14.

Table of Contents

PART IV.



Item 15.			Exhibits and Financial Statement Schedules

(a)(1) The following Consolidated Financial Statements of the Company and Report of Independent Registered Public Accounting Firm are filed as part of this Annual Report under Item 8.

Consolidated Financial Statements:

Consolidated Balance Sheets at March 31, ~~2018~~2020 and ~~2017~~2019

Consolidated Statements of Operations for the fiscal years ended March 31, ~~2018, 2017~~2020, 2019, and ~~2016~~2018

Consolidated Statements of Comprehensive Income for the fiscal years ended March 31, ~~2018, 2017~~2020, 2019, and ~~2016~~2018

Consolidated Statements of Shareholders' Equity for the fiscal years ended March 31, ~~2018, 2017~~2020, 2019, and ~~2016~~2018

Consolidated Statements of Cash Flows for the fiscal years ended March 31, ~~2018, 2017~~2020, 2019, and ~~2016~~2018

Notes to Consolidated Financial Statements

Reports of Independent Registered Public Accounting Firm

(a)(2) Financial Statement Schedules

All schedules for which provision is made in the applicable accounting regulations of the SEC are not required under the related instructions, are inapplicable, or the required information is included elsewhere in the Consolidated Financial Statements.

(a)(3) Exhibits

The list of exhibits filed as a part of this Form 10-K is set forth on the Exhibit Index immediately preceding the signatures to this Form 10-K and is incorporated by reference in this Item 15(a)(3).

(b) Exhibits

The exhibits listed in the accompanying Exhibit Index are filed as a part of this Annual Report on Form 10-K.

Financial statement schedules have been omitted since the required information is included in our Consolidated Financial

Statements contained in Item 8 of this Annual Report on Form 10-K.



~~Item 16.~~	~~Form 10-K Summary~~

~~None.~~

~~EXHIBIT INDEX~~

Exhibit
Number
Exhibit Description
Filed
Herewith
Incorporated by Reference
Form or
Registration
Number
Exhibit
Filing
Date
3.01
Second Amended and Restated Articles of Incorporation of World Acceptance Corporation, as amended
S-8 3.1 07-29-03
3.02
Seventh Amended and Restated Bylaws of World Acceptance Corporation
8-K 3.1 01-09-18
4.01 Specimen Share Certificate S-1A 4.1 10-28-91
4.02
Amended and Restated Security Agreement, Pledge and Indenture of Trust, dated as of September 17, 2010
8-K 10.2 09-21-10
4.03
Amended and Restated Subsidiary Security Agreement, Pledge and Indenture of Trust, dated as of September 17, 2010 (i.e. Subsidiary Security Agreement)
8-K 10.3 09-21-10
10.01
Amended and Restated Revolving Credit Agreement, dated September 17, 2010
8-K 10.1 09-21-10
10.02
First Amendment to the Amended and Restated Revolving Credit Agreement, dated as of August 31, 2011
8-K 10.1 09-01-11
10.03
Second Amendment to the Amended and Restated Revolving Credit Agreement, dated as of May 1, 2012
8-K 10.1 05-01-12
10.04
Third Amendment to the Amended and Restated Revolving Credit Agreement, dated as of November 19, 2012
8-K 10.1 11-20-12
10.05
Fourth Amendment to the Amended and Restated Revolving Credit Agreement, dated as of September 6, 2013
8-K 10.1 09-09-13
10.06
Fifth Amendment to the Amended and Restated Revolving Credit Agreement, dated as of March 17, 2014
8-K 10.1 03-19-14
10.07
Sixth Amendment to the Amended and Restated Revolving Credit Agreement, dated as of November 18, 2014
8-K 10.1 11-20-14
10.08
Seventh Amendment to the Amended and Restated Revolving Credit Agreement, dated as of April 6, 2015
8-K 10.1 04-07-15
10.09
Eighth Amendment to the Amended and Restated Revolving Credit Agreement, dated as of May 8, 2015
8-K 10.1 05-08-15
10.10
Ninth Amendment to the Amended and Restated Revolving Credit Agreement, dated as of June 23, 2015
8-K 10.1 06-24-15
10.11
Tenth Amendment to Amended and Restated Revolving Credit Agreement, dated as of July 12, 2016
8-K 10.1 07-14-16
10.12
Eleventh Amendment to Amended and Restated Revolving Credit Agreement, dated as of May 8, 2017
8-K 10.1 05-08-17
10.13
Twelfth Amendment to Amended and Restated Revolving Credit Agreement, dated as of June 1, 2018
8-K 10.1 06-01-18
10.14
Amended and Restated Guaranty Agreement, dated as of September 17, 2010 (i.e., Subsidiary Guaranty Agreement)
8-K 10.4 09-21-10
10.15+ World Acceptance Corporation Executive Incentive Plan 10-K 10.6 06-29-94
10.16+ World Acceptance Corporation Retirement Savings Plan S-8 4.1 10-18-96
10.17+
World Acceptance Corporation Retirement Savings Plan Fifth Amendment
10-Q 10.1 02-02-09
10.18+
World Acceptance Corporation Supplemental Income Plan
10-K 10.7 06-29-00
10.19+
Second Amendment to the World Acceptance Corporation Supplemental Income Plan
10-Q 10.15 02-01-08
10.20+
Second Amended and Restated World Acceptance Corporation 2005 Supplemental Income Plan
10-Q 10.18 02-01-08
10.21+
World Acceptance Corporation 2009 Supplemental Income Plan
10-Q 10.1 06-30-09



~~10.22+~~Item 16.			~~World Acceptance Corporation Board of Directors Deferred Compensation Plan~~			~~10-K~~	~~10.6~~	~~06-29-00~~
~~10.23+~~	~~Second Amendment to the World Acceptance Corporation Board of Directors Deferred Compensation Plan (2000)~~		~~10-Q~~	~~10.13~~	~~02-01-08~~
~~10.24+~~	~~First Amended and Restated World Acceptance Corporation Board of Directors 2005 Deferred Compensation Plan~~		~~10-Q~~	~~10.16~~	~~02-01-08~~
~~10.25+~~	~~World Acceptance Corporation Executive Deferral Plan~~		~~10-K~~	~~10.12~~	~~06-29-01~~
~~10.26+~~	~~Second Amendment to the World Acceptance Corporation Executive Deferral Plan~~		~~10-Q~~	~~10.14~~	~~02-01-08~~
~~10.27+~~	~~First Amended and Restated World Acceptance Corporation 2005 Executive Deferral Plan~~		~~10-Q~~	~~10.17~~	~~02-01-08~~
~~10.28+~~	~~World Acceptance Corporation 2002 Stock Option Plan~~		~~DEF 14A~~	~~Appendix A~~	~~07-01-02~~
~~10.29+~~	~~First Amendment to the World Acceptance Corporation 2002 Stock Option Plan~~		~~10-Q~~	~~10.11~~	~~02-01-08~~
~~10.30+~~	~~World Acceptance Corporation 2005 Stock Option Plan~~		~~DEF 14A~~	~~Appendix B~~	~~02-01-08~~
~~10.31+~~	~~First Amendment to the World Acceptance Corporation 2005 Stock Option Plan~~		~~10-Q~~	~~10.12~~	~~02-01-08~~
~~10.32+~~	~~World Acceptance Corporation 2008 Stock Option Plan~~		~~DEF 14A~~	~~Appendix A~~	~~06-30-08~~
~~10.33+~~	Form ~~of Stock Option Agreement~~		~~8-K~~	~~99.1~~	~~12-10-12~~
~~10.34+~~	~~World Acceptance Corporation 2011 Stock Option Plan~~		~~DEF 14A~~	~~Appendix A~~	~~06-29-11~~
~~10.35+~~	~~Form of Stock Option Agreement~~	*
~~10.36+~~	~~Form of Stock Option Agreement~~	*
~~10.37+~~	~~Form of Restricted Stock Award Agreement (Group A)~~		~~8-K~~	~~99.2~~	~~12-10-12~~
~~10.38+~~	~~Form of Restricted Stock Award Agreement (Group B)~~		~~8-K~~	~~99.3~~	~~12-10-12~~
~~10.39+~~	~~Form of Executive Restricted Stock Award Agreement, dated October 1, 2015~~		~~8-K~~	~~99.2~~	~~10-01-15~~
~~10.40+~~	~~Form of Restricted Stock Award Agreement Amendment~~		~~8-K~~	~~10.1~~	~~03-22-16~~
~~10.41+~~	~~Form of Executive Restricted Stock Award Agreement~~	*
~~10.42+~~	~~Form of Executive Restricted Stock Award Agreement~~	*
~~10.43+~~	~~Form of Director Restricted Stock Award Agreement~~	*
~~10.44+~~	~~Form of Director Restricted Stock Award Agreement~~	*
~~10.45+~~	~~World Acceptance Corporation 2017 Stock Incentive Plan~~		~~S-8~~	99	~~09-08-17~~
~~10.46+~~	~~Services Agreement, dated January 22, 2018, by and between World Acceptance Corporation, James H. Wanserski, and JS&R Business Services, L.L.C. d/b/a Wanserski & Associates~~		~~8-K~~	~~10.2~~	~~01-22-18~~
~~10.47+~~	~~Employment Agreement, dated November 19, 2015, by and between World Acceptance Corporation and Janet L. Matricciani~~		~~8-K~~	~~10.1~~	~~11-24-15~~
~~10.48+~~	~~Separation Agreement, dated January 22, 2018, by and between World Acceptance Corporation and Janet L. Matricciani~~		~~8-K~~	~~10.1~~	~~01-22-18~~
~~10.49+~~	~~Employment Agreement, dated November 19, 2015, by and between World Acceptance Corporation and John L. Calmes, Jr.~~		~~8-K~~	~~10.2~~	~~11-24-15~~
~~10.50+~~	~~Employment Agreement, dated February 10, 2016, by and between World Acceptance Corporation and Tara E. Bullock (formerly Tara E. Trantham)~~		10-K	~~10.31~~	~~06-01-16~~
~~10.51+~~	~~Separation Agreement, dated as of December 31, 2017, by and between World Acceptance Corporation and Tara E. Trantham (formerly Tara E. Bullock)~~		~~8-K~~	~~10.31~~	~~01-04-18~~
~~10.52+~~	~~Employment Agreement, dated September 1, 2016, by and between World Acceptance Corporation and Daniel Clinton Dyer~~		~~8-K~~	~~10.1~~	~~09-01-16~~
~~10.53+~~	~~Employment Agreement, dated as of September 30, 2016, by and between World Acceptance Corporation de Mexico, S. De R.L. De C.V. and Ricardo Cavazos Saldana~~		~~10-Q~~	~~10.3~~	~~11-04-16~~
21	~~Schedule of the Company’s Subsidiaries as of March 31, 2018~~	*			Summary

None.

Table of Contents

EXHIBIT INDEX


Exhibit Number	Exhibit Description	Filed Herewith	Incorporated by Reference
						Form or Registration Number	Exhibit	Filing Date
2.01	Stock Purchase Agreement effective July 1, 2018, by and among World Acceptance Corporation, WFC Services Inc., WAC Mexico Holdings LLC, Astro Wealth, S.A. de C.V., and Astro Assets, S.A. de C.V.		8-K	2.1	08-03-18
3.01	Second Amended and Restated Articles of Incorporation of World Acceptance Corporation, as amended		S-8	3.1	07-29-03
3.02	Eighth Amended and Restated Bylaws of World Acceptance Corporation		10-Q	3.01	11-08-18
4.01	Specimen Share Certificate		S-1A	4.1	10-28-91
4.02	Description of Securities		10-K	4.04	05-24-19
10.01	Amended and Restated Revolving Credit Agreement, dated as of June 7, 2019		8-K	10.1	06-07-19
10.02	Amended and Restated Security Agreement , Pledge and Indenture of Trust , dated as of June 7, 2019		8-K	10.2	06-07-19
10.03	Amended and Restated Security Agreement , Pledge and Indenture of Trust (subsidiaries), dated as of June 7, 2019		8-K	10.3	06-07-19
10.04	Amended and Restated Guaranty Agreement, dated as of June 7, 2019		8-K	10.4	06-07-19
10.05	First Amendment to Amended and Restated Revolving Credit Facility dated December 20, 2019		8-K	10.1	12-23-19
10.06	Second Amendment to Amended and Restated Revolving Credit Facility dated April 29, 2020		8-K	10.1	04-30-20
10.07+	World Acceptance Corporation Retirement Savings Plan		S-8	4.1	10-18-96
10.08+	World Acceptance Corporation Retirement Savings Plan Fifth Amendment		10-Q	10.1	02-02-09
10.09+	World Acceptance Corporation Supplemental Income Plan		10-K	10.7	06-29-00
10.10+	Second Amendment to the World Acceptance Corporation Supplemental Income Plan		10-Q	10.15	02-01-08
10.11+	Second Amended and Restated World Acceptance Corporation 2005 Supplemental Income Plan		10-Q	10.18	02-01-08
10.12+	First Amendment to the Second Amended and Restated World Acceptance Corporation 2005 Supplemental Income Plan		8-K	10.1	04-19-19
10.13+	World Acceptance Corporation 2009 Supplemental Income Plan		10-Q	10.1	08-03-09
10.14+	World Acceptance Corporation Board of Directors Deferred Compensation Plan		10-K	10.6	06-29-00
10.15+	Second Amendment to the World Acceptance Corporation Board of Directors Deferred Compensation Plan (2000)		10-Q	10.13	02-01-08
10.16+	First Amended and Restated World Acceptance Corporation Board of Directors 2005 Deferred Compensation Plan		10-Q	10.16	02-01-08
10.17+	World Acceptance Corporation Executive Deferral Plan		10-K	10.12	06-29-01
10.18+	Second Amendment to the World Acceptance Corporation Executive Deferral Plan		10-Q	10.14	02-01-08
10.19+	First Amended and Restated World Acceptance Corporation 2005 Executive Deferral Plan		10-Q	10.17	02-01-08
10.20+	First Amendment to the World Acceptance Corporation 2002 Stock Option Plan		10-Q	10.11	02-01-08
10.21+	World Acceptance Corporation 2005 Stock Option Plan		DEF 14A	Appendix B	06-30-05
10.22+	First Amendment to the World Acceptance Corporation 2005 Stock Option Plan		10-Q	10.12	02-01-08

100

Table of Contents

10.23+

World Acceptance Corporation 2008 Stock Option Plan

DEF 14A

Appendix A

06-30-08

10.24+

Form of Stock Option Agreement (Form A)

8-K

99.1

12-10-12

10.25+

World Acceptance Corporation 2011 Stock Option Plan

DEF 14A

Appendix A

06-29-11

10.26+

Form of Stock Option Agreement (Form B)

10-K

10.35

06-13-18

10.27+

Form of Stock Option Agreement (Form C)

10-K

10.36

06-13-18

10.28+

Form of Stock Option Agreement under the 2011 Plan (Long-Term Incentive Program)

8-K

10.5

10-16-18

10.29

Form of Stock Option Agreement under the 2017 Plan (Long-Term Incentive Program)

8-K

10.6

10-16-18

10.30+

Form of Restricted Stock Award Agreement (Group A)

8-K

99.2

12-10-12

10.31+

Form of Restricted Stock Award Agreement (Group B)

8-K

99.3

12-10-12

10.32+

Form of Executive Restricted Stock Award Agreement (Form A)

8-K

99.2

10-01-15

10.33+

Form of Restricted Stock Award Agreement Amendment

8-K

10.1

03-22-16

10.34+

Form of Executive Restricted Stock Award Agreement (Form B)

10-K

10.41

06-13-18

10.35+

Form of Executive Restricted Stock Award Agreement (Form C)

10-K

10.42

06-13-18

10.36+

Form of Director Restricted Stock Award Agreement (Form A)

10-K

10.43

06-13-18

10.37+

Form of Director Restricted Stock Award Agreement (Form B)

10-K

10.44

06-13-18

10.38+

Form of Restricted Stock Award (Service-Based) Agreement under the 2011 Plan (Long-Term Incentive Program)

8-K

10.1

10-16-18

10.39+

Form of Restricted Stock Award Agreement (Service-Based) under the 2017 Plan (Long-Term Incentive Program)

8-K

10.2

10-16-18

10.40+

Form of Restricted Stock Award Agreement (Service- and Performance-Based) under the 2011 Plan (Long-Term Incentive Program)

8-K

10.3

10-16-18

10.41+

Form of Restricted Stock Award Agreement (Service- and Performance-Based) under the 2017 Plan (Long-Term Incentive Program)

8-K

10.4

10-16-18

10.42+

World Acceptance Corporation 2017 Stock Incentive Plan

S-8

09-08-17

10.43+

Amended and Restated Employment Agreement, dated as of April 1, 2019, by and between World Acceptance Corporation and R. Chad Prashad

8-K

10.2

04-19-19

10.44+

Amended and Restated Employment Agreement, dated as of April 1, 2019, by and between World Acceptance Corporation and John L. Calmes, Jr.

8-K

10.3

04-19-19

10.45+

Amended and Restated Employment Agreement, dated as of April 1, 2019, by and between World Acceptance Corporation and D. Clinton Dyer

8-K

10.4

04-19-19

10.46+

Employment Agreement, dated as of April 1, 2018, by and between Luke J. Umstetter and World Acceptance Corporation

10-K

10.65

05-24-19

Schedule of the Company’s Subsidiaries as of March 31, 20 20

Consent of RSM US LLP

31.01

Rule 13a-14(a)/15d-14(a) Certification of Chief Executive Officer

31.02

Rule 13a-14(a)/15d-14(a) Certification of Chief Financial Officer

32.01

Section 1350 Certification of Chief Executive Officer

32.02

Section 1350 Certification of Chief Financial Officer

101

The following materials from the Company’s Annual Report on Form 10-K for the fiscal year ended March 31, 2020, formatted in XBRL:

(i) Consolidated Balance Sheets as of March 31, 2020 and March 31, 2019;

(ii) Consolidated Statements of Operations for the fiscal years ended March 31, 2020, March 31, 2019, and March 31, 2018;

101

Table of Contents

~~Consent of RSM US LLP~~

~~31.01~~

~~Rule 13a-14(a)/15d-14(a) Certification of Chief Executive Officer~~

~~31.02~~

~~Rule 13a-14(a)/15d-14(a) Certification of Chief Financial Officer~~

~~32.01~~

~~Section 1350 Certification of Chief Executive Officer~~

~~32.02~~

~~Section 1350 Certification of Chief Financial Officer~~

~~101.01~~

~~The following materials from the Company’s Annual Report on Form 10-K for the fiscal year ended March 31, 2018, formatted in XBRL:~~

~~(i) Consolidated Balance Sheets as of March 31, 2018 and March 31, 2017;~~

~~(ii) Consolidated Statements of Operations for the fiscal years ended March 31, 2018, March 31, 2017 and March 31, 2016;~~

(iii) Consolidated Statements of Comprehensive Income for the fiscal years ended March 31, ~~2018,~~2020, March 31, ~~2017~~2019, and March 31, ~~2016;~~2018;

(iv) Consolidated Statements of Shareholders’ Equity for the fiscal years ended March 31, ~~2018,~~2020, March 31, ~~2017~~2019, and March 31, ~~2016;~~2018;

(v) Consolidated Statements of Cash Flows for the fiscal years ended March 31, ~~2018,~~2020, March 31, ~~2017~~2019, and March 31, ~~2016;~~ 2018;
and

(vi) Notes to Consolidated Financial Statements.

*104

Cover Page Interactive Data File (embedded within the Inline XBRL document)


*			Submitted electronically herewith.
+			Management Contract or other compensatory plan required to be filed under Item 15 of this report and Item 601 of Regulation S-K of the Securities and Exchange Commission.

102

Table of Contents

SIGNATURES

Pursuant to the requirements of Section 13 or 15(d) of the Securities Exchange Act of 1934, the registrant has duly caused this report to be signed on its behalf by the undersigned, thereunto duly authorized.

WORLD ACCEPTANCE CORPORATION

By: /s/ ~~James H. Wanserski~~R. Chad Prashad

~~James H. Wanserski~~R. Chad Prashad

President and Chief Executive Officer

Date:

~~June 13, 2018~~May 29, 2020

Pursuant to the requirements of the Securities Exchange Act of 1934, this report has been signed by the following persons on behalf of the registrant and in the capacities and on the dates indicated.

/s/ R. Chad Prashad

/s/ John L. Calmes, Jr.

R. Chad Prashad

John L. Calmes, Jr.

President and Chief Executive Officer

Executive Vice President and Chief Financial and Strategy Officer

Signing on behalf of the registrant and as principal executive officer

Signing on behalf of the registrant and as principal financial officer

Date:

May 29, 2020

Date:

May 29, 2020

/s/ Scott McIntyre

Scott McIntyre

Senior Vice President of Accounting

Signing on behalf of the registrant and as principal accounting officer

Date:

May 29, 2020

~~/s/ James H. Wanserski~~

~~/s/ John L. Calmes, Jr.~~

~~James H. Wanserski~~

~~John L. Calmes, Jr.~~

~~President and Chief Executive Officer~~

~~Senior Vice President and Chief Financial Officer~~

~~(Principal Executive Officer)~~

~~(Principal Financial and Accounting Officer)~~

~~Date:~~

~~June 13, 2018~~

~~Date:~~

~~June 13, 2018~~

/s/ Ken R. Bramlett, Jr.

/s/ Scott J. Vassalluzzo

Ken R. Bramlett, Jr.

Scott J. Vassalluzzo

Chairman of the Board of Directors and a Director

Director

Date:

~~June 13, 2018~~May 29, 2020

Date:

~~June 13, 2018~~May 29, 2020

/s/ Charles D. Way

/s/ Darrell Whitaker

Charles D. Way

Darrell Whitaker

Director

Date:

~~June 13, 2018~~May 29, 2020

Date:

~~June 13, 2018~~May 29, 2020

103


Term			Definition
ASC			Accounting Standards Codification
ASU			Accounting Standards Update
CFPB			U.S. Consumer Financial Protection Bureau
Compensation Committee			Compensation and Stock Option Committee of World Acceptance Corporation
DOJ			U.S. Department of Justice
EBITDA			Earnings before interest, tax, depreciation, and amortization
EDGAR			Electronic Data Gathering, Analysis, and Retrieval
ERISA			Employee Retirement Income Security Act
Exchange Act			Securities Exchange Act of 1934, as amended
FASB			Financial Accounting Standards Board
FCPA			U.S. Foreign Corrupt Practices Act of 1977, as amended
G&A			General and administrative
GAAP			U.S. generally accepted accounting principles
IRS			U.S. Internal Revenue Service
LIBOR			London Interbank Offered Rate
Option Measurement Period			The 6.5 year performance period beginning on September 30, 2018 and ending on March 31, 2025 over which the Performance Options are eligible to vest, following certification by the Compensation Committee of achievement of defined performance measures
Purchasers			Jointly, Astro Wealth S.A. de C.V. and Astro Assets S.A. de C.V.
Performance Share Measurement Period			The 6.5 year performance period beginning on September 30, 2018 and ending on March 31, 2025 over which the Performance Shares are eligible to vest, following certification by the Compensation Committee of achievement of defined performance measures
Performance Options			Performance-based stock options
Performance Shares			Service- and performance-based restricted stock awards
Restricted Stock			Service-based restricted stock awards
Sarbanes-Oxley Act			Sarbanes-Oxley Act of 2002
SEC			U.S. Securities and Exchange Commission
SERP			Supplemental Executive Retirement Plans
Sellers			Collectively, World Acceptance Corporation, WFC Services Inc., and WAC Mexico Holdings LLC
Service Options			Service-based stock options
SWAC			Servicios World Acceptance Corporation de México, S. de R.L. de C.V, a former subsidiary of World Acceptance Corporation
TCJA			Tax Cuts and Jobs Act
Transition Tax			Tax amount associated with a one-time repatriation tax on deferred foreign income
UCC			Uniform Commercial Code
WAC de Mexico			WAC de México, S.A. de C.V., SOFOM, E.N.R., a former subsidiary of World Acceptance Corporation


	At or for the Three Months Ended
	2020														2019
	June 30,		September 30,		December 31,		March 31,		June 30,		September 30,		December 31,		March 31,
	(Dollars in thousands)

Total revenues	$	138,441	$	141,573	$	146,996	$	163,018	$	122,790	$	127,116	$	137,639	$	156,997
Provision for loan losses	$	41,291	$	52,968	$	55,219	$	32,252	$	30,591	$	40,359	$	48,944	$	28,533
General and administrative expenses	$	81,776	$	78,452	$	90,558	$	96,707	$	67,777	$	64,936	$	76,964	$	78,626
Net income (loss)	$	8,608	$	2,513	$	(6,267)	$	23,303	$	(21,503)	$	14,538	$	6,260	$	37,940

Gross loans receivable	$	1,222,696	$	1,274,147	$	1,372,769	$	1,209,871	$	1,062,673	$	1,126,792	$	1,258,908	$	1,127,957
Number of branches open	1,218		1,234		1,240		1,243		1,181		1,189		1,204		1,193



	At or for the Three Months Ended
	2018								2017
	June 30,		September 30,		December 31,		March 31,		June 30,		September 30,		December 31,		March 31,
	(Dollars in thousands)

Total revenues	$	128,910	$	131,006	$	136,934	$	151,858	$	127,080	$	129,269	$	130,815	$	144,571
Provision for loan losses	$	30,840	$	38,976	$	43,755	$	17,408	$	32,014	$	35,871	$	39,985	$	20,702
General and administrative expenses	$	72,917	$	70,909	$	72,886	$	80,721	$	62,949	$	63,456	$	71,237	$	70,020
Net income	$	13,068	$	9,799	$	1,680	$	29,143	$	16,618	$	15,491	$	9,640	$	31,851

Gross loans receivable	$	1,110,372	$	1,147,641	$	1,229,304	$	1,105,114	$	1,087,502	$	1,095,577	$	1,165,009	$	1,059,804
Number of branches open	1,331		1,331		1,334		1,308		1,324		1,322		1,323		1,327


Contractual Obligations	Payments Due by Period
			Total			Less than 1 Year			1-3 Years			3-5 Years			More than 5 Years
Long-term debt obligations	$	506,041,772		$	24,879,293		$	481,162,479		$	—		$	—
Capital lease obligations	—			—			—			—			—
Operating lease obligations	110,079,871			22,374,762			35,734,461			22,015,904			29,954,744
Purchase obligations	—			—			—			—			—
Other long-term liabilities reflected on the balance sheet under GAAP	—			—			—			—			—
Total	$	616,121,643		$	47,254,055		$	516,896,940		$	22,015,904		$	29,954,744



Contractual Obligations	Payments Due by Period
Contractual Obligations	Total		Less than 1 Year		1-3 Years		3-5 Years		More than 5 Years
Long-term debt obligations	$	261,678,711	$	13,885,830	$	247,792,881	$	—	$	—
Capital lease obligations	—		—		—		—		—
Operating lease obligations	54,746,138		25,915,335		25,160,406		3,633,976		36,421
Purchase obligations	—		—		—		—		—
Other long-term liabilities reflected on the balance sheet under GAAP	—		—		—		—		—
Total	$	316,424,849	$	39,801,165	$	272,953,287	$	3,633,976	$	36,421



x☒			ANNUAL REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934



o☐			TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934



WORLD ACCEPTANCE CORPORATION
(Exact name of registrant as specified in its charter)



(864)	~~(864)~~ 298-9800
		(Registrant's telephone number, including area code)


Item No.	Contents	Page
	GLOSSARY OF DEFINED TERMS	4

	PART I
1.	Business	2
1A.	Risk Factors	14
1B.	Unresolved Staff Comments	29
2.	Properties	30
3.	Legal Proceedings	30
4.	Mine Safety Disclosures	31

	PART II
5.	Market for Registrant's Common Equity, Related Stockholder Matters and Issuer Purchases of Equity Securities	32
6.	Selected Financial Data	34
7.	Management's Discussion and Analysis of Financial Condition and Results of Operations	35
7A.	Quantitative and Qualitative Disclosures About Market Risk	51
8.	Financial Statements and Supplementary Data	52
9.	Changes in and Disagreements With Accountants on Accounting and Financial Disclosure	96
9A.	Controls and Procedures	96
9B.	Other Information	97

	PART III
10.	Directors, Executive Officers and Corporate Governance	98
11.	Executive Compensation	98
12.	Security Ownership of Certain Beneficial Owners and Management and Related Stockholder Matters	98
13.	Certain Relationships and Related Transactions, and Director Independence	98
14.	Principal Accountant Fees and Services	98

	PART IV
15.	Exhibits and Financial Statement Schedules	99
16.	Form 10-K Summary	99

	EXHIBIT INDEX	100

	SIGNATURES	103


	At March 31,											At March 31,
State	2018	2017	2016	2015	2014	2013	2012	2011	2010	2009	State	2020	2019	2018	2017	2016	2015	2014	2013	2012	2011
South Carolina	97	92	96	99	101	98	97	97	95	93
Alabama											Alabama	68	65	65	65	69	68	68	64	62	51
Georgia	123	125	114	113	110	108	105	103	101	100	Georgia	133	124	123	125	114	113	110	108	105	103
Texas	291	291	300	300	297	279	262	247	229	223
Oklahoma	71	74	82	83	83	82	82	82	82	80
Idaho ⁽¹⁾											Idaho ⁽¹⁾	18	19	20	21	17	8	—	—	—	—
Illinois											Illinois	79	77	82	80	82	82	82	81	75	68
Indiana ⁽²⁾											Indiana ⁽²⁾	38	35	32	29	25	22	17	8	—	—
Kentucky											Kentucky	78	78	78	77	79	79	76	71	70	66
Louisiana	47	47	48	49	48	47	44	40	38	38	Louisiana	52	47	47	47	48	49	48	47	44	40
Tennessee	105	104	106	107	105	105	105	103	95	92
Illinois	82	80	82	82	82	81	75	68	64	61
Mississippi ⁽³⁾											Mississippi ⁽³⁾	30	27	25	20	20	12	5	—	—	—
Missouri	76	75	77	78	76	76	72	66	62	57	Missouri	81	77	76	75	77	78	76	76	72	66
New Mexico	38	39	42	44	44	44	44	44	39	37	New Mexico	37	37	38	39	42	44	44	44	44	44
Kentucky	78	77	79	79	76	71	70	66	61	58
Alabama	65	65	69	68	68	64	62	51	44	42
Wisconsin ⁽¹⁾	27	30	29	28	26	21	14	5	—	—
Indiana ⁽²⁾	32	29	25	22	17	8	—	—	—	—
Mississippi ⁽³⁾	25	20	20	12	5	—	—	—	—	—
Idaho ⁽⁴⁾	20	21	17	8	—	—	—	—	—	—
Mexico ⁽⁵⁾	131	158	153	148	133	119	105	95	80	63
Oklahoma											Oklahoma	69	69	71	74	82	83	83	82	82	82
South Carolina											South Carolina	102	95	97	92	96	99	101	98	97	97
Tennessee											Tennessee	107	107	105	104	106	107	105	105	105	103
Texas											Texas	303	298	291	291	300	300	297	279	262	247
Utah ⁽⁴⁾											Utah ⁽⁴⁾	18	9	—	—	—	—	—	—	—	—
Wisconsin											Wisconsin	30	29	27	30	29	28	26	21	14	5
Total	1,308	1,327	1,339	1,320	1,271	1,203	1,137	1,067	990	944	Total	1,243	1,193	1,177	1,169	1,186	1,172	1,138	1,084	1,032	972



	Minimum Origination (USD)		Maximum Origination (USD)		Minimum Term (Months)	Maximum Term (Months)
Small loans (U.S.)	$	200.00	$	2,499.00	3	25
Large loans (U.S.)	2,500.00		21,600.00		12	48
Payroll deduct "Viva" loans (Mexico)⁽¹⁾	165.23		11,015.16		12	120
Traditional installment loans (Mexico)	220.30		1,101.52		12	18


	Minimum Origination ⁽¹⁾		Maximum Origination ⁽¹⁾		Minimum Term (Months)	Maximum Term (Months)
Small loans	$	100	$	2,450	3	25
Large loans	$	2,500	$	20,600	12	48


Low		High		Amount		Percentage of total gross loans receivable
—	%	36	%	$	361,084,827	29.8
37	%	50	%	286,670,650		23.7
51	%	60	%	170,055,923		14.1
61	%	70	%	70,063,032		5.8
71	%	80	%	36,531,908		3.0
81	%	90	%	70,723,111		5.8
91	%	100	%	119,397,778		9.9
101	%	120	%	84,806,608		7.0
121	%	150	%	9,630,303		0.8
151	%	199	%	907,226		0.1
				$	1,209,871,366	100



Low		High		US		Mexico		Total		Percentage of total gross loans receivable
25	%	36	%	$	269,855,271	$	—	$	269,855,271	24.3	%
37	%	50	%	$	235,761,364	$	4,941,904	240,703,268		21.8	%
51	%	60	%	$	133,802,272	$	23,105,858	156,908,130		14.2	%
61	%	70	%	$	53,847,775	$	12,217,949	66,065,724		6.0	%
71	%	80	%	$	48,130,233	$	8,868,115	56,998,348		5.2	%
81	%	90	%	$	35,888,283	$	2,762,325	38,650,608		3.5	%
91	%	100	%	$	143,054,907	$	4,241,645	147,296,552		13.3	%
101	%	120	%	$	65,060,715	$	27,432,755	92,493,470		8.4	%
121	%	150	%	$	18,175,906	$	17,311,083	35,486,989		3.2	%
151	%	199	%	$	656,432	$	—	656,432		0.1	%
				$	1,004,233,158	$	100,881,634	$	1,105,114,792	100	%



	Total Number of Loans	Average Gross Loan Balance (thousands)		Gross Loan Balance (thousands)
South Carolina	74,838	$	1,280	$	95,778
Georgia	92,325	1,531		141,316
Texas	204,692	945		193,419
Oklahoma	50,458	1,340		67,592
Louisiana	25,997	888		23,090
Tennessee	88,245	1,471		129,806
Illinois	43,197	1,594		68,873
Missouri	39,957	1,775		70,920
New Mexico	19,830	1,013		20,085
Kentucky	58,425	1,552		90,684
Alabama	49,950	1,041		51,988
Wisconsin	13,200	1,307		17,248
Indiana	15,837	1,232		19,507
Mississippi	13,170	672		8,849
Idaho	6,857	741		5,078
Mexico	156,075	646		100,882
Total	953,053	$	1,160	$	1,105,115



Market Price of Common Stock
Fiscal 2018
Quarter	High		Low
First	$	88.26	$	49.26
Second	84.58		71.51
Third	87.87		71.02
Fourth	121.17		80.35

Market Price of Common Stock
Fiscal 2017
Quarter	High		Low
First	$	46.24	$	32.40
Second	55.43		42.33
Third	68.69		43.50
Fourth	68.83		42.01



Item 7A.			Quantitative and Qualitative Disclosures About Market Risk



Foreign Exchange Sensitivity Analysis of Loans Receivable, Net of Unearned Amounts
	As of March 31, 2018
Foreign exchange spot rate, U.S. Dollars to Mexican Pesos	(10		)%	0		%	10		%
Loans receivable, net of unearned	$	800,482,329		$	806,006,456		$	812,758,181
% change from base amount	(0.69		)%	—			0.84		%
$ change from base amount	$	(5,524,127	)	$	—		$	6,751,725
	As of March 31, 2017
Foreign exchange spot rate, U.S. Dollars to Mexican Pesos	(10		)%	0		%	10		%
Loans receivable, net of unearned	$	761,880,589		$	767,895,481		$	775,247,049
% change from base amount	(0.78		)%	—			0.96		%
$ change from base amount	$	(6,014,892	)	$	—		$	7,351,568


	March 31,
	2020		2019
ASSETS
Cash and cash equivalents	$	11,618,922	$	9,335,433
Gross loans receivable	1,209,871,366		1,127,957,383
Less:
Unearned interest, insurance and fees	(308,980,724)		(290,813,752)
Allowance for loan losses	(96,487,856)		(81,519,624)
Loans receivable, net	804,402,786		755,624,007

Right-of-use asset	101,686,918		—
Property and equipment, net	24,761,108		25,424,183
Deferred income taxes, net	23,257,985		23,830,899
Other assets, net	28,547,950		18,398,935
Goodwill	7,370,791		7,034,463
Intangible assets, net	24,448,477		15,340,153
Assets held for sale (Note 17)	3,991,498		—

Total assets	$	1,030,086,435	$	854,988,073

LIABILITIES & SHAREHOLDERS' EQUITY

Liabilities:
Senior notes payable	$	451,100,000	$	251,940,000
Income taxes payable	4,965,302		11,550,197
Lease liability	102,759,386		—
Accounts payable and accrued expenses	59,298,680		39,381,251

Total liabilities	618,123,368		302,871,448

Commitments and contingencies (Notes 9 and 16)

Shareholders' equity:
Preferred stock, no par value Authorized 5,000,000, no shares issued or outstanding	—		—
Common stock, no par value Authorized 95,000,000 shares; issued and outstanding 7,807,834 and 9,284,118 shares at March 31, 2020 and March 31, 2019, respectively	—		—
Additional paid-in capital	227,214,577		198,125,649
Retained earnings	184,748,490		353,990,976

Total shareholders' equity	411,963,067		552,116,625

Total liabilities and shareholders' equity	$	1,030,086,435	$	854,988,073


Weighted average common shares outstanding:
Basic	7,688,242	8,994,036	8,791,168
Diluted	7,952,900	9,204,377	8,958,676


	Year ended March 31, 2020
	Common Stock
	Shares	Additional Paid-in Capital		Retained Earnings	Accumulated Other Comprehensive Loss, net	Total Shareholders' Equity
Balances at March 31, 2019	9,284,118	$	198,125,649	353,990,976	—	552,116,625
Proceeds from exercise of stock options	69,481	4,612,926		—	—	4,612,926
Common stock repurchases	(1,520,679)	—		(197,399,964)	—	(197,399,964)
Restricted common stock expense under stock option plan, net of cancellations ($4,476,159)	(25,086)	18,953,119		—	—	18,953,119
Stock option expense	—	5,522,883		—	—	5,522,883

Net income	—	—		28,157,478	—	28,157,478
Balances at March 31, 2020	7,807,834	$	227,214,577	184,748,490	—	411,963,067


	Year ended March 31, 2019
	Common Stock
	Shares	Additional Paid-in Capital		Retained Earnings	Accumulated Other Comprehensive Loss, net	Total Shareholders' Equity
Balances at March 31, 2018	9,119,443	$	175,887,227	391,275,705	(26,055,080)	541,107,852
Proceeds from exercise of stock options	92,428	5,997,948		—	—	5,997,948
Common stock repurchases	(665,020)	—		(74,519,863)	—	(74,519,863)
Restricted common stock expense under stock option plan, net of cancellations ($1,391,835)	737,267	12,248,507		—	—	12,248,507
Stock option expense	—	3,991,967		—	—	3,991,967

Other comprehensive loss	—	—		—	(5,235,838)	(5,235,838)
Reclassification of cumulative foreign currency translation adjustments due to sale of Mexico business	—	—		—	31,290,918	31,290,918
Net income	—	—		37,235,134	—	37,235,134
Balances at March 31, 2019	9,284,118	$	198,125,649	353,990,976	—	552,116,625


											Year ended March 31, 2018
	Additional Paid-in Capital			Retained Earnings		Accumulated Other Comprehensive Loss, net		Total Shareholders' Equity			Common Stock
											Shares	Additional Paid-in Capital		Retained Earnings	Accumulated Other Comprehensive Loss, net	Total Shareholders' Equity
Balances at March 31, 2015	$	141,864,764		188,605,305		(14,902,350	)	315,567,719

Proceeds from exercise of stock options (89,403 shares), including tax benefits of $78,382	3,327,067			—		—		3,327,067
Restricted common stock expense under stock option plan, net of cancellations ($2,289,017)	(10,322,230		)	—		—		(10,322,230	)
Stock option expense	3,965,463			—				3,965,463
Other comprehensive loss	—			—		(8,031,995	)	(8,031,995	)
Net income	—			87,395,557		—		87,395,557

Balances at March 31, 2016	$	138,835,064		276,000,862		(22,934,345	)	391,901,581

Proceeds from exercise of stock options (32,702 shares), including tax expense of -$565,162	595,343			—		—		595,343
Common stock repurchases (95,703 shares)	—			(4,995,809	)	—		(4,995,809	)
Restricted common stock expense under stock option plan, net of cancellations ($284,221)	1,320,036			—		—		1,320,036
Stock option expense	3,490,662			—		—		3,490,662
Other comprehensive loss	—			—		(4,848,530	)	(4,848,530	)
Net income	—			73,600,294		—		73,600,294

Balances at March 31, 2017	$	144,241,105		344,605,347		(27,782,875	)	461,063,577		Balances at March 31, 2017	8,782,949	$	144,241,105	344,605,347	(27,782,875)	461,063,577

Proceeds from exercise of stock options (389,888 shares)	25,323,531			—		—		25,323,531
Common stock repurchases (58,728 shares)	—			(4,614,331	)	—		(4,614,331	)
Proceeds from exercise of stock options										Proceeds from exercise of stock options	389,888	25,323,531		—	—	25,323,531
Common stock repurchases										Common stock repurchases	(58,728)	—		(4,614,331)	—	(4,614,331)
Restricted common stock expense under stock option plan, net of cancellations ($1,517,357)	1,564,048			—		—		1,564,048		Restricted common stock expense under stock option plan, net of cancellations ($1,517,357)	5,334	1,564,048		—	—	1,564,048
Stock option expense	2,353,214			—		—		2,353,214		Stock option expense	—	2,353,214		—	—	2,353,214
ASU 2016-09 adoption	2,405,329			(2,405,329	)	—		—		ASU 2016-09 adoption	—	2,405,329		(2,405,329)	—	—
Other comprehensive income	—			—		1,727,795		1,727,795
Other comprehensive loss										Other comprehensive loss	—	—		—	1,727,795	1,727,795

Net income	—			53,690,018		—		53,690,018		Net income	—	—		53,690,018	—	53,690,018

Balances at March 31, 2018	$	175,887,227		391,275,705		(26,055,080	)	541,107,852		Balances at March 31, 2018	9,119,443	$	175,887,227	391,275,705	(26,055,080)	541,107,852



March 31, 2018	Loans individually evaluated for impairment (impaired loans)			Loans collectively evaluated for impairment		Total

Gross loans in bankruptcy, excluding contractually delinquent	$	4,627,599		—		4,627,599
Gross loans contractually delinquent	66,124,368			—		66,124,368
Loans not contractually delinquent and not in bankruptcy	—			1,034,362,825		1,034,362,825
Gross loan balance	70,751,967			1,034,362,825		1,105,114,792
Unearned interest and fees	(19,420,354		)	(279,687,982	)	(299,108,336	)
Net loans	51,331,613			754,674,843		806,006,456
Allowance for loan losses	(46,900,686		)	(33,925,042	)	(80,825,728	)
Loans, net of allowance for loan losses	$	4,430,927		720,749,801		725,180,728


	March 31, 2020		March 31, 2019
Credit risk
Consumer loans- non-bankrupt accounts	$	1,203,552,152	1,121,895,834
Consumer loans- bankrupt accounts	6,319,214		6,061,549
Total gross loans	$	1,209,871,366	1,127,957,383

Consumer credit exposure
Credit risk profile based on payment activity, performing	$	1,104,130,714	1,039,774,448
Contractual non-performing, 61 days or more delinquent⁽¹⁾	105,740,652		88,182,935
Total gross loans	$	1,209,871,366	1,127,957,383

Credit risk profile based on customer type
New borrower	$	124,800,193	138,140,479
Former borrower	127,108,125		116,242,182
Refinance	935,448,882		854,880,194
Delinquent refinance	22,514,166		18,694,528
Total gross loans	$	1,209,871,366	1,127,957,383



	March 31, 2018		March 31, 2017
Credit risk
Consumer loans- non-bankrupt accounts	$	1,099,180,684	1,053,769,654
Consumer loans- bankrupt accounts	5,934,108		6,034,478
Total gross loans	$	1,105,114,792	1,059,804,132

Consumer credit exposure
Credit risk profile based on payment activity, performing	$	1,007,372,253	977,171,570
Contractual non-performing, 61 days or more delinquent⁽¹⁾	97,742,539		82,632,562
Total gross loans	$	1,105,114,792	1,059,804,132

Credit risk profile based on customer type
New borrower	$	160,791,141	168,656,845
Former borrower	115,141,944		108,100,688
Refinance	811,726,005		765,373,325
Delinquent refinance	17,455,702		17,673,274
Total gross loans	$	1,105,114,792	1,059,804,132



	March 31, 2018			March 31, 2017		March 31, 2016
Contractual basis:
30-60 days past due	$	36,372,504		35,527,103		40,094,824
61-90 days past due	27,907,869			25,823,757		27,082,385
91 days or more past due	69,834,670			56,808,805		48,495,405
Total	$	134,115,043		118,159,665		115,672,614

Percentage of period-end gross loans receivable	12.1		%	11.1	%	10.8	%


	March 31, 2020							March 31, 2019
	Gross Carrying Amount		Accumulated Amortization	Net Intangible Asset	Gross Carrying Amount		Accumulated Amortization	Net Intangible Asset
Cost of customer lists	$	50,411,969	(27,215,464)	23,196,505	$	37,183,018	(22,509,921)	14,673,097
Value assigned to non-compete agreements	10,054,643		(8,802,671)	1,251,972	9,164,643		(8,497,587)	667,056
Total	$	60,466,612	(36,018,135)	24,448,477	$	46,347,661	(31,007,508)	15,340,153


	2020		2019
Balance at beginning of year:
Goodwill	$	7,114,094	7,114,094
Accumulated goodwill impairment losses	(79,631)		(79,631)
Goodwill, net	$	7,034,463	7,034,463

Goodwill acquired during the year	$	336,328	—
Impairment losses	—		—

Balance at end of year:
Goodwill	$	7,450,422	7,114,094
Accumulated goodwill impairment losses	(79,631)		(79,631)
Goodwill, net	$	7,370,791	7,034,463


2021	$	—
2022	—
2023	451,100,000
2024	—
2025	—
Total future debt payments	$	451,100,000



2019	$	—
2020	244,900,000
2021	—
2022	—
2023	—
Total future debt payments	$	244,900,000


~~(9)~~	~~Leases~~	2020
Lease Cost



Operating lease cost		$	26,244,323
Short-term lease cost		4,500
Variable lease cost		3,376,275

Total lease cost		$	29,625,098


	2020
Other Lease Information
Cash paid for amounts included in the measurement of lease liabilities	$	25,618,886




Right-of-use assets obtained in exchange for new operating lease liabilities	$	36,826,045

Weighted average remaining lease term — operating leases	8.4 years

Weighted-average discount rate — operating leases	6.7		%


~~(10)~~Operating lease liability maturity analysis	~~Income Taxes~~

FY2021		22,374,762
FY2022		19,655,801
FY2023		16,078,660
FY2024		12,779,675
FY2025		9,236,229
Thereafter		29,954,744
Total undiscounted lease liability		$	110,079,871
Imputed interest		7,320,485
Total discounted lease liability		$	102,759,386