UNITED STATES
SECURITIES AND EXCHANGE COMMISSION
Washington, D.C. 20549
 
 
FORM 10-K

xANNUAL REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934
For the fiscal year ended December 31, 20172020
OR
oTRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934
For the transition period from             to             
Commission file number 000-22418
ITRON, INC.
(Exact name of registrant as specified in its charter)
Washington91-1011792
(State of Incorporation)(I.R.S. Employer Identification Number)
2111 N Molter Road, Liberty Lake, Washington 99019
(509) 924-9900
(Address and telephone number of registrant’sregistrant's principal executive offices)
 
Securities registered pursuant to Section 12(b) of the Act:
Title of each classTrading Symbol(s)Name of each exchange on which registered
Common stock, no par valueITRINASDAQ Global Select Market
Securities registered pursuant to Section 12(g) of the Act: None
Indicate by check mark if the registrant is a well-known seasoned issuer, as defined in Rule 405 of the Securities Act.  Yes  ¨  No  x
Indicate by check mark if the registrant is not required to file reports pursuant to Section 13 or Section 15(d) of the Act.  Yes ¨  No  x
Indicate by check mark whether the registrant (1) has filed all reports required to be filed by Section 13 or 15(d) of the Securities Exchange Act of 1934 during the preceding 12 months (or for such shorter period that the registrant was required to file such reports), and (2) has been subject to such filing requirements for the past 90 days.  Yes  x  No  ¨
Indicate by check mark whether the registrant has submitted electronically and posted on its corporate Website, if any, every Interactive Data File required to be submitted and posted pursuant to Rule 405 of Regulation S-T (§ 232.405 of this chapter) during the preceding 12 months (or for such shorter period that the registrant was required to submit and post such files).  Yes  x  No  ¨
Indicate by check mark if disclosure of delinquent filers pursuant to Item 405 of Regulation S-K (§ 229.405 of this chapter) is not contained herein, and will not be contained, to the best of registrant’s knowledge, in definitive proxy or information statements incorporated by reference in Part III of this Form 10-K or any amendment to this Form 10-K.  x
Indicate by check mark whether the registrant is a large accelerated filer, an accelerated filer, a non-accelerated filer, or a smaller reporting company, or an emerging growth company. See the definitions of “large"large accelerated filer,” “accelerated filer”" "accelerated filer," "smaller reporting company," and “smaller reporting company”"emerging growth company" in Rule 12b-2 of the Exchange Act.
 
Large accelerated filerxAccelerated filer¨
Non-accelerated filer
o  (Do(Do not check if a smaller reporting company)
Smaller reporting company¨
Emerging growth company
¨

If an emerging growth company, indicate by check mark if the registrant has elected not to use the extended transition period for complying with any new or revised financial accounting standards provided pursuant to Section 13(a) of the Exchange Act.  ¨
Indicate by check mark whether the registrant has filed a report on and attestation to its management's assessment of the effectiveness of its internal control over financial reporting under Section 404(b) of the Sarbanes-Oxley Act (15 U.S.C. 7262(b)) by the registered public accounting firm that prepared or issued its audit report.
Indicate by check mark whether the registrant is a shell company (as defined in Rule 12b-2 of the Act).  Yes  ¨  No  x
As of June 30, 20172020 (the last business day of the registrant’sregistrant's most recently completed second fiscal quarter), the aggregate market value of the shares of common stock held by non-affiliates of the registrant (based on the closing price for the common stock on the NASDAQ Global Select Market) was $2,598,397,322.$2,649,283,506.
As of January 31, 2018,2021, there were outstanding 38,784,06040,455,126 shares of the registrant’sregistrant's common stock, no par value, which is the only class of common stock of the registrant.
DOCUMENTS INCORPORATED BY REFERENCE
The information called for by Part III is incorporated by reference to the definitive Proxy Statement for the Annual Meeting of Shareholders of the Company to be held on May 10, 2018.
13, 2021.






Itron, Inc.
Table of Contents
Page
PART I
Item 1:
Business
Item 1A:
Risk Factors
Item 1B:
Unresolved Staff Comments
Item 2:
Properties
Item 3:
Item 4:
PART IIPage
PART I
ITEM 1:Item 5:
ITEM 1A:Item 6:
ITEM 1B:Item 7:
ITEM 2:Item 7A:
ITEM 3:Item 8:
ITEM 4:
PART II
ITEM 5:
ITEM 6:
ITEM 7:
ITEM 7A:
ITEM 8:
ITEMItem 9:
ITEMItem 9A:
ITEMItem 9B:
PART III
ITEMItem 10:
ITEMItem 11:
ITEMItem 12:
ITEMItem 13:
ITEMItem 14:
PART IV
ITEMItem 15:






In this Annual Report on Form 10-K, the terms “we,” “us,” “our,” “Itron,”"we", "us", "our", "Itron", and the “Company”"Company" refer to Itron, Inc.
Certain Forward-Looking Statements
This documentreport contains, forward-lookingand our officers and representatives may from time to time make, "forward-looking statements" within the meaning of the safe harbor provisions of the U.S. Private Securities Litigation Reform Act of 1995. Forward-looking statements concerningare neither historical factors nor assurances of future performance. These statements are based on our expectations about, among others, revenues, operations, financial performance, revenues, earnings, growth, liquidity, earnings per share, cash flows and restructuring activities including headcount reductions and other items.cost savings initiatives. This document reflects our current strategy, plans and expectations and is based on information currently available as of the date of this Annual Report on Form 10-K. When we use the words “expect,” “intend,” “anticipate,” “believe,” “plan,” “project,” “estimate,” “future,” “objective,” “may,” “will,” “will continue,”such as "expect", "intend", "anticipate", "believe", "plan", "goal", "seek", "project", "estimate", "future", "strategy", "objective", "may", "likely", "should", "will", "will continue", and similar expressions, including related to future periods, they are intended to identify forward-looking statements. Forward-looking statements rely on a number of assumptions and estimates. TheseAlthough we believe the estimates and assumptions andupon which these forward-looking statements are based are reasonable, any of these estimates or assumptions could prove to be inaccurate and causethe forward-looking statements based on these estimates and assumptions could be incorrect. Our operations involve risks and uncertainties, many of which are outside our actualcontrol, and any one of which, or a combination of which, could materially affect our results of operations and whether the forward-looking statements ultimately prove to varybe correct. Actual results and trends in the future may differ materially from expected results. Youthose suggested or implied by the forward-looking statements depending on a variety of factors. Therefore, you should not solely rely on any of these forward-looking statements as they are only valid asstatements. Some of the datefactors that we believe could affect our results include our ability to execute on our restructuring plan, our ability to achieve estimated cost savings, the rate and timing of thiscustomer demand for our products, rescheduling of current customer orders, changes in estimated liabilities for product warranties, adverse impacts of litigation, changes in laws and regulations, our dependence on new product development and intellectual property, future acquisitions, changes in estimates for stock-based and bonus compensation, increasing volatility in foreign exchange rates, international business risks, uncertainties caused by adverse economic conditions, including, without limitation those resulting from extraordinary events or circumstances such as the COVID-19 pandemic and other factors that are more fully described in Part I, Item 1A:Risk Factors included in our Annual Report on Form 10-K.10-K and other reports on file with the Securities and Exchange Commission. We do not have anyundertake no obligation to publicly update or revise any forward-looking statement, whether written or oral.

The impact caused by the ongoing COVID-19 pandemic includes uncertainty as to the duration, spread, severity, and any resurgence of the COVID-19 pandemic including other factors contributing to infection rates, such as reinfection or mutation of the virus, the effectiveness or widespread availability and application of any vaccine, the duration and scope of related government orders and restrictions, impact on overall demand, impact on our customers’ businesses and workforce levels, disruptions of our business and operations, including the impact on our employees, limitations on, or closures of, our facilities, or the business and operations of our customers or suppliers. Our estimates and statements regarding the impact of COVID-19 are made in good faith to provide insight to our current and future operating and financial environment and any of these may materially change due to factors outside our control. For more information on risks associated with the COVID-19 pandemic, please see our updated risk in Part I, Item 1A:Risk Factors of this document. For a complete description of risks and uncertainties, refer to Item 1A: “Risk Factors” included in this Annual Report on Form 10-K.
PART I
ITEMItem 1:     BUSINESSBusiness

Available Information


Documents we provide to the Securities and Exchange Commission (SEC) are available free of charge under the Investors section of our website at www.itron.com as soon as practicable after they are filed with or furnished to the SEC. In addition, these documents are available at the SEC’sSEC's website (http://www.sec.gov) and at the SEC’s Headquarters at 100 F Street, NE, Washington, DC 20549, or by calling 1-800-SEC-0330..


General


Itron is a leader in the Industrial Internet of Things (IIoT), enabling utilities and cities to safely, securely and reliably deliver critical infrastructure solutions to communities in more than 100 countries. Our proven platform enables smart networks, software, services, devices and sensors to help our customers better manage their operations in the energy, water, and smart city spaces. We are among the leading technology and services companies dedicatedoffering end-to-end device solutions, networked solutions, and outcomes-based products and services to the resourceful use of electricity, natural gas,utility and water. Wemunicipal sectors. Our comprehensive offerings measure, monitor, and provide comprehensive solutionsdata analytics and services that measure,enable utilities and municipalities to manage and analyze energy and water use. Our broad product portfolio helps utilitiestheir critical resources responsibly and efficiently manage resources.efficiently.

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With increasing populations
We have over 40 years of experience supporting utilities and resource consumption, there continues to be growing demand for electricity, natural gas,municipalities in the management of their data and water. This demand comes at a time when utilities are challenged by cost constraints, regulatory requirements, environmental concerns and water scarcity. Our solution is to provide utilities with the knowledge they need to optimize their resources, improve their efficiency and to better understand and serve their customers - knowledge that gives their customers control over their energy and watercritical infrastructure needs and allows for better management and conservation of valuable resources.

We were incorporatedwe have delivered continuous innovation to help drive the industry forward. Incorporated in 1977 with a focus on meter reading technology. In 2004,services and technology, we entered the electricity meter manufacturing business with the acquisition of Schlumberger Electricity Metering.Metering in 2004. In 2007, we expanded our presence in global meter manufacturing and systems with the acquisition of Actaris Metering Systems SA. In 2017, we completed our acquisition of Comverge by purchasing the stock of its parent, Peak Holding Corp. (Comverge), which enabled us to offer integrated cloud-based demand response, energy efficiency, and customer engagement solutions. In 2018, we will strengthenstrengthened our ability to deliver a broader set of solutions and to increase the pace of growth and innovation in the utility, smart city, and industrial Internet of Important ThingsTMbroader IIoT markets with the acquisition of Silver Spring Networks, Inc. (SSNI).


Looking forward, we will continue to innovate and support open standards and maintain a device- and transport-agnostic platform that enables our customers to meet their immediate needs either directly or via our eco-system of over 250 partners. With a networked footprint of over 200 million connected devices, we will continue to develop more applications, new opportunities, and enhanced outcomes for our customers in the future.

The following is a discussion of our major products,solutions, our markets, and our operating segments. Refer to Item 7: Management's Discussion and Analysis of Financial Condition and Results of Operations and Item 8: “FinancialFinancial Statements and Supplementary Data” included in this Annual Report on Form 10-KData for specific segment results.
Our Business


The way the world manages energy and water will be one of the defining actions of this century. At Itron, we are committed to creating a more resourceful world—one where energy, water, and city resources are managed safely, securely, and reliably, to help improve day-to-day life and promote the well-being of people around the world. We offer solutions that enable electricinvent new ways for cities and natural gas utilities to buildwork together so they can cost-effectively leverage the same infrastructure to deliver multiple services and applications on a reliable, intelligent platform capable of serving all their customers.

Itron helps our customers adapt to a rapidly changing world and address a number of macro trends, including:
Infrastructure – such as aging infrastructure, grid security, renewable energy and storage, and incorporating electric vehicles into the grid
Environmental such as extreme weather, resource scarcity and sustainability, safety, monitoring, and management
Social such as increased customer expectations, urbanization, population increase, and the management of "big data" and incorporating IIoT technology into their existing operations.

Our solutions include the deployment of smart gridsnetworks, software, services, devices, sensors and data analytics upon a platform that allows our customers to not only address the changing macro environment listed above but also to address pressing industry challenges to better manage assets, secure revenue, lower operational costs, improve customer service, develop new business models and revenue streams, improve safety, and enable efficient management of valuable resources. Our comprehensive solutions and data analytics also help our customers address operational issues including increasing demand response. Ouron resources, non-technical loss, leak detection, environmental and regulatory compliance, integrating renewable and distributed energy sources, and improving operational reliability.

Itron solutions include standard meters and next-generation smart metering products, metering systems,technology, software, and services which ultimately empowerdelivered as part of a standalone, one-time purchase or end-to-end solution over multiple years. The portfolio includes hardware products used for measurement, control, or sensing with and benefit consumers.

We supply comprehensive solutions to address the unique challenges facing the water industry, including increasing demandwithout communications capability; a combination of endpoints and resource scarcity. We offernetwork infrastructure with embedded intelligence that is designed and sold as a complete product portfolio, including standard meterssolution to acquire and smart meteringtransport application-specific data; and value-added services, software, and products systems,that organize, analyze, and services, for applications in the residentialinterpret data to gain insights, make decisions, and commercial industrial markets for water and heat.


inform actions. We also offer a portfolio of services to our customers from standalone services to end-to-end solutions. These include licensing meter data management and analytics software, managed services, software-as-a-service (SaaS), network-as-a-service (NaaS), technical support services, licensing hardware technology, and consulting services.


We classify metering systems into two categories: standard metering systems
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Industry Drivers
Utility and smart metering solutions. These categoriesmunicipalities are describedundergoing an evolution in more detail below:
Standard Metering Systems
Standard metering systems employ a standard meter, which measures electricity, natural gas, water, or thermalhow they operate critical infrastructure, manage scarce resources, and interact with their customers. Efficiently managing resources within energy, by mechanical, electromechanical, or electronic means, with no built-in remote-reading communication capability. Standard meters require manual reading, which is typically performed by a utility representative or meter reading service provider. Worldwide, we produce standard residential, commercial and industrial (C&I), and transmission and distribution (T&D) electricity, natural gas, water, and heat meters.cities is a top priority globally, as increasing populations and resource consumption continues to stress an aging infrastructure. The growing demand for energy, water, and municipal services coupled with the proliferation of renewable energy sources, smart communicating devices, sensors, and multiple data-producing technologies is forcing providers to rethink how they operate and service their communities. This evolution comes at a time when utilities and municipalities are challenged by cost constraints, regulatory requirements, environmental concerns, safety, and resource scarcity. Itron provides its customers with a solution-based offering to safely, securely, and reliably optimize their critical infrastructure to improve the efficiency of their services and to better understand their customers with near real-time knowledge of their resource usage. An added benefit of our solutions is the utility or municipality can empower their customers to understand and have control over their resource usage, allowing for better management and conservation of valuable resources.


Smart Metering Solutions
Smart metering solutions employ meters or modules with one-way or two-way communication capability embedded in or attachedTo address these challenges, utilities and cities are looking to leverage innovations across a meter to collect and store meter data, which is transmitted to handheld computers, mobile units, telephone, radio frequency (RF), cellular, power line carrier (PLC), fixed networks, or through adaptive communication technology (ACT). ACT enables dynamic selection of the optimal communications path, utilizing RF or PLC, based on network operating conditions, data attributes and application requirements. This allows utilities to collect and analyze meter data to optimize operations, store interval data, remotely connect and disconnect service to the meter, send data, receive commands, and interface with other devices,networked platform such as in-home displays, smart thermostatsedge (or distributed) intelligence to build and appliances, home area networks,maintain critical infrastructure that can:
Efficiently and advanced control systems.effectively operate energy and water systems that are safe, reliable, and resilient

Reduce the risk and impact of natural disasters
Think for itself, repair itself, and anticipate problems before they occur
Deliver enhanced, more personalized services at lower cost
Accommodate next-generation services through shared infrastructure between utilities and cities/municipalities
Provide actionable insights for asset management

Our Operating Segments

We operate under the Itron brand worldwide and manage and report under three operating segments: Electricity, Gas,Device Solutions, Networked Solutions, and Water. Our Water operatingOutcomes. The following is a description of each of the three segments:

Device Solutions – This segment primarily includes bothhardware products used for measurement, control, or sensing that do not have communications capability embedded for use with our broader Itron systems, i.e., hardware-based products not part of a complete "end-to-end" solution. Examples from the Device Solutions portfolio include: standard endpoints that are shipped without Itron communications, such as our standard gas, electricity, and water meters for a variety of global water,markets and adhering to regulations and standards within those markets, as well as our heat and allocation solutions. products; communicating meters that are not a part of an Itron end-to-end solution such as Smart Spec meters; and the implementation and installation of non-communicating devices, such as gas regulators.

Networked Solutions – This structuresegment primarily includes a combination of communicating devices (e.g., smart meters, modules, endpoints, and sensors), network infrastructure, and associated application software designed and sold as a complete solution for acquiring and transporting robust application-specific data. Networked Solutions includes products and software for the implementation, installation, and management of communicating devices and data networks. Examples from the Networked Solutions portfolio include: communicating measurement, control, or sensing endpoints such as our Itron® and OpenWay® Riva meters, Itron traditional ERT® technology, Intelis smart gas or water meters, 500G gas communication modules, 500W water communication modules; GenX networking products, network modules and interface cards; and specific network control and management software applications. The IIoT solutions supported by this segment include automated meter reading (AMR), advanced metering infrastructure (AMI), smart grid and distribution automation, smart street lighting and an ever-growing set of smart city applications such as traffic management, smart parking, air quality monitoring, electric vehicle charging, customer engagement, digital signage, acoustic (e.g., gunshot) detection, and leak detection and mitigation for both gas and water systems. Our IIoT platform allows each segmentall of these industry and smart city applications to develop its own go-to-market strategy, prioritize its marketingbe run and product development requirements, and focus on its strategic investments. Our sales and marketing functions are managed under each segment. Our product development and manufacturing operations are managed on a worldwide basis to promote a global perspective insingle, multi-purpose network.

Outcomes – This segment primarily includes our operations and processes while serving the needs of our segments.

Comverge's technologies have been integrated into our Electricity segment's increasingvalue-added, enhanced software and services offerings. We completed the acquisition of SSNIin which we manage, organize, analyze, and interpret data to improve decision making, maximize operational profitability, drive resource efficiency, and deliver results for consumers, utilities, and smart cities. Outcomes places an emphasis on January 5, 2018 and SSNI became our wholly-owned subsidiary, changing its namedelivering to Itron customers high-value, turn-key, digital experiences by leveraging the footprint of our Device Solutions and Networked Solutions Inc. This entity will operatesegments. The revenues from these offerings are primarily recurring in nature and be managed as a separate operating segment, allowing it to maintain focus, ensure business continuity and successfully deliver on customer commitments established by SSNI. Product, solution and service branding used under the Itron brand will be reviewed as partwould include any direct management of integrating ItronDevice Solutions, Networked Solutions, Inc.and other products on behalf of our end customers. Examples from the Outcomes portfolio include: our meter data management and analytics offerings; our managed service solutions including NaaS and platform-as-a-service, forecasting software and services; our Distributed Intelligence suite of

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applications and services; and any consulting-based engagement. Within the Outcomes segment, we also identify new business models, including performance-based contracting, to drive broader portfolio offerings across utilities and cities.

Bookings and Backlog of Orders

Bookings for a reported period represent customer contracts and purchase orders received during the period for hardware, software, and services that have met certain conditions, such as regulatory and/or contractual approval. Total backlog represents committed but undelivered products and services for contracts and purchase orders at period-end. Twelve-month backlog represents the portion of total backlog that we estimate will be recognized as revenue over the next 12 months. Backlog is not a complete measure of our future revenues as we also receive significant book-and-ship orders, as well as Frame Contracts.frame contracts. Bookings and backlog may fluctuate significantly due to the timing of large project awards. In addition, annual or multi-year contracts are subject to rescheduling and cancellation by customers due to the long-term nature of the contracts. Beginning total backlog, plus bookings, minus revenues, will not equal ending total backlog due to miscellaneous contract adjustments, foreign currency fluctuations, and other factors. Total bookings and backlog include certain contracts with termination for convenience clauses, which will not agree to the total transaction price allocated to the remaining performance obligations disclosed in Item 8: Financial Statements and Supplementary Data, Note 17: Revenues.


Year EndedTotal BookingsTotal Backlog12-Month Backlog
In millions
December 31, 2020$2,213 $3,259 $1,204 
December 31, 20192,551 3,207 1,499 
December 31, 20182,515 3,173 1,349 
Year Ended Total Bookings 
Total Backlog (1)
 
12-Month Backlog (2)
  (in millions)
December 31, 2017 $1,993
 $1,750
 $931
December 31, 2016 2,066
 1,652
 761
December 31, 2015 1,981
 1,575
 836


(1)
Backlog includes $116.3 million related to Comverge as of December 31, 2017.
(2)
12-month backlog includes $35.1 million related to Comverge as of December 31, 2017.

Information on bookings by our operating segments is as follows:
Year Ended Total Bookings Electricity Gas Water
  (in millions)
December 31, 2017 $1,993
 $997
 $502
 $494
December 31, 2016 2,066
 1,013
 567
 486
December 31, 2015 1,981
 958
 577
 446

Sales and Distribution

We use a combination of direct and indirect sales channels in our operating segments. A direct sales force is utilized for large electric, natural gas, and water utilities, with which we have long-established relationships. This direct sales force is focused on solution selling, solving problems and business challenges, and delivering valuable outcomes to our utility and smart city customers. For smaller utilities and municipalities, we typically use an indirect sales forcechannel that consistsextends the reach of Itron's solutions by empowering trusted partners with the right tools, training, and technology to grow their business, deliver results, and help these customers better manage energy and water. These channels consist of distributors, sales representatives, partners, and meter manufacturer representatives.
No single customer represented more than 10% of total revenues for the years ended December 31, 2017, 2016,2020, 2019, and 2015.2018. Our 10 largest customers accounted for approximately 33% of total revenues in each of the years ended December 31, 2017, 2016,2020 and 2015, accounted for approximately 33%, 31%, in 2019 and 22% of total revenues, respectively.2018.
Manufacturing

Our products require a wide variety of components and materials, which are subject to price and supply fluctuations. We enter into standard purchase orders in the ordinary course of business, which can include purchase orders for specific quantities based on market prices, as well as open-ended agreements that provide for estimated quantities over an extended shipment period, typically up to one year at an established unit cost. Although we have multiple sources of supply for many of our material requirements, certain components and raw materials are supplied by limited or sole-source vendors, and our ability to perform certain contracts depends on the availability of these materials. Refer to Item 1A: “RiskRisk Factors” included in this Annual Report on Form 10-K, for further discussion related to manufacturing and supply risks.


Our manufacturing facilities are located throughout the world, an overview of which is presented in Item 2: “Properties,” included in this Annual Report on Form 10-K.Properties. While we manufacture and assemble the majoritya portion of our products, we outsource the manufacturing of certainmany products to various manufacturing partners.partners and drive to create an efficient and cost effective structure. This approach allows us to reduce ourthe costs as it reducesrelated to our manufacturing overhead and inventory and also allows us to adjust more quickly to changing end-customercustomer demand. These manufacturing partners assemble our sub-assemblies and products using design specifications, quality assurance programs, and standards that we establish and procure components and assemble our products based on demand forecasts. These forecasts represent our estimates of future demand for our products based upon historical trends and analysis from our sales and product management functions, as adjusted for overall market conditions.
Partners
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Partners
In connection with delivering productssolutions and systems to our customers, we mayfrequently partner with third partythird-party vendors to provide hardware, software, or services, e.g., meter installation and communication network equipment and infrastructure. Due to the interoperable, open-standards based nature of our platform, we have also cultivated a highly diverse and growing ecosystem of partners and third-party developers who can create complementary solutions for our customers that run on the same network and within the same platform framework.

Our ability to perform on our contractual obligations with our customers is dependent on these partners meeting their obligations to us. Refer to Item 1A: Risk Factors for further discussion related to third-party vendors and strategic partners.
ProductResearch and Development

Our productresearch and development is focused on both improving existing technology and developing innovative new technology for electricity, natural gas, water and heat meters,endpoints, sensing and control devices, data collection software, communication technologies, data warehousing, software applications, and software applications.the IIoT. We invested approximately $170$194 million, $168$202 million, and $162$208 million in productresearch and development in 2017, 20162020, 2019 and 2015,2018, which represented 9%, 8% of total revenues for 2017, 8% of total revenues for 2016 and 9% of total revenues in 2015.for 2020, 2019 and 2018. Refer to Item 1A: Risk Factors for further discussion related to costs of developing competitive products and services.


Workforce

Human Capital
As of December 31, 2017,2020, we had approximately 7,8006,749 people in our workforce, including 6,5006,153 permanent employees. We have not experienced significant employee work stoppages and consider our employee relations to be good.


We are an equal opportunity employer, and we promote cultural diversity and workforce equality. We monitor our progress through various programs and policies. We offer wages and a range of company-paid benefits we believe are competitive with other companies in our industry. Benefits offered vary depending on the countries where we operate.

The table below provides the breakdown of our employees by region and self-identified gender:
As of December 31, 2020
RegionMaleFemaleTotal Number of EmployeesPercentage of Total Employees
North America1,933 874 2,807 45 %
Europe, Middle East and Africa1,473 777 2,250 37 %
Asia Pacific & Other901 195 1,096 18 %
Total (1)
4,307 1,846 6,153 
(1) These numbers do not include contingent workers (596 as of December 31, 2020)

Competition

We provide a broadenable utilities and cities to safely, securely, and reliably deliver critical infrastructure services to communities in more than 100 countries. Our portfolio of products, solutions,smart networks, software, services, meters, and services to electric,sensors help our customers better manage electricity, gas, water, and water utility customers globally.city infrastructure resources for the people they serve. Consequently, we operate within a large and complex competitive landscape.landscape, and our competitors range from small companies to large, established corporations. Some of our competitors have diversified product portfolios and participate in multiple geographic markets, while others focus on specific regional markets and/or certain types of products, including some low-cost suppliers of devices based in China and India. Our competitors in China have an increasing presence in other markets around the world, however, excluding the Asia Pacific region this competition does not represent a major market share in our global operating regions. Our competitors range from small to large established companies. Our primary competitors for each operating segment are discussed below.include Landis+Gyr (formerly part of Toshiba); Hubbell (formerly Aclara Inc.); Xylem, Inc. (formerly Sensus); Badger Meter, Inc.; and Mueller Water Products.


We believe that our competitive advantage is based on our in-depth knowledge of the utility industries we serve, our capacity to innovate, and our ability to provide complete end-to-end integrated solutions. We also differentiate ourselves with an intelligent IIoT platform that is solution, device, and transport agnostic—a platform that is: backwards compatible and future proofed; able to run a multitude of applications and solutions (including metering,across it; is highly secure, fully integrated into our portfolio, and highly interoperable; captures, relays, and leverages high-resolution data for near real-time decision making; and includes an ever-growing, diverse ecosystem of partners and third-party developers who can create and deploy very specific point solutions across our network communications, data collection systems, meter data management software,for even greater value for our customers.

We are a global leader in the IIoT category; an industry leader in communication modules deployed; a leading industry innovator; a leader in electricity, gas, and other metering software applications),water end-to-end solutions; and a global leader in meters under managed services. We
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continue to serve our established customer relationships, and expand upon our track record of delivering reliable, accurate, and long-lived products and services.

Refer to Item 1A: “Risk Factors” included in this Annual Report on Form 10-KRisk Factors for a discussion of the competitive pressures we face.


Electricity
We are among the leading global suppliers of electricity metering solutions, including standard meters and smart metering solutions. Within the electricity business line, our primary global competitors include Aclara (Hubbell Inc.), Elster (Honeywell International Inc.), Landis+Gyr, Hexing Electrical Co., Ltd, and historically SSNI. On a regional basis, other major competitors include Sagemcom Energy & Telecom (Charterhouse Capital Partners), Sensus (Xylem, Inc.), Endesa (Enel SpA), and ELO Electronic Systems.

Gas
We are among the leading global suppliers of gas metering solutions, including standard meters and smart metering solutions. Our primary global competitor is Elster (Honeywell International Inc.). On a regional basis, other major competitors include Aclara, Apator, Landis+Gyr, LAO Industria, Pietro Fiorentini, and Sensus (Xylem, Inc.).

Water
We are among the leading global suppliers of standard and smart water meters and communication modules. Our primary global competitors include Diehl Metering (Diehl Stiftung & Co. KG), Elster (Honeywell International Inc.), Sensus (Xylem, Inc.), and Zenner Performance (Zenner International GmbH & Co. KG). On a regional basis, other major competitors include Badger Meter, LAO Industria, Kamstrup Water Metering L.L.C., Neptune Technologies (Roper Technologies, Inc.), Master Meter, Mueller Water Products, and Aclara.

Strategic Alliances

We pursue strategic alliances with other companies in areas where collaboration can produce product advancement and acceleration of entry into new markets. The objectives and goals of a strategic alliance can include one or more of the following: technology exchange, productresearch and development, joint sales and marketing, or access to new geographic markets. Refer to Item 1A: “Risk Factors” included in this Annual Report on Form 10-KRisk Factors for a discussion of risks associated with strategic alliances.


Intellectual Property

Our patents and patent applications cover a range of technologies, which relate to standard metering, smart metering solutions and technology, meter data management software, and knowledge application solutions.solutions, and IIoT. We also rely on a combination of copyrights, patents, and trade secrets to protect our products and technologies. Disputes over the ownership, registration, and enforcement of intellectual property rights arise in the ordinary course of our business. While we believe patents and trademarks are important to our operations and, in aggregate, constitute valuable assets, no single patent or trademark, or group of patents or trademarks, is critical to the success of our business. We license some of our technology to other companies, some of which are our competitors.
Environmental Regulations

In the ordinary course of our business we use metals, solvents, and similar materials that are stored on-site. We believe that we are materially in compliance with environmental laws, rules, and regulations applicable to the operation of our business.

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INFORMATION ABOUT OUR EXECUTIVE OFFICERS


Set forth below are the names, ages, and titles of our executive officers as of February 28, 2018.

24, 2021.
NameAgePosition
Philip C. MezeyThomas L. Deitrich5854President and Chief Executive Officer
Joan S. Hooper6063Senior Vice President and Chief Financial Officer
Thomas L. Deitrich51Executive Vice President and Chief Operating Officer
Michel C. Cadieux6063Senior Vice President, Human Resources
Shannon M. VotavaSarah E. Hlavinka5756Senior Vice President, General Counsel and Corporate Secretary
Justin K. Patrick48Senior Vice President, Device Solutions
John F. Marcolini48Senior Vice President, Networked Solutions
Donald L. Reeves53Senior Vice President, Outcomes


Philip C. MezeyThomas L. Deitrich is President and Chief Executive Officer and a member of our Board of Directors. Mr. MezeyDeitrich was appointed to his current position and to the Board of Directors in January 2013.August 2019. Mr. MezeyDeitrich joined Itron in March 2003, and in 2007 Mr. Mezey became SeniorOctober 2015, serving as Itron’s Executive Vice President and Chief Operating Officer Itron North America.until August 2019. From 2012 to September 2015, Mr. MezeyDeitrich was Senior Vice President and General Manager for Digital Networking at Freescale Semiconductor, Inc. (Freescale), and he served as the Senior Vice President and Chief Operating Officer, EnergyGeneral Manager of Freescale's RF, Analog, Sensor, and Cellular Products Group from March 2011 through December2009 to 2012. Mr. Deitrich had other roles of increasing responsibility at Freescale from 2006 to 2009. Prior to Freescale, Mr. Deitrich worked for Flextronics, Sony-Ericsson/Ericsson, and GE. Mr. Deitrich is a director of ON Semiconductor Corporation, a NASDAQ listed company.


Joan S. Hooper is Senior Vice President and Chief Financial Officer. Ms. Hooper was appointed to this role in June 2017. Prior to joining Itron, Ms. Hooper was Chief Financial Officer of CHC Helicopter from 2011 to July 2015. Following Ms. Hooper's departure from CHC, CHC filed a voluntary petition of relief under Chapter 11 of the U.S. Bankruptcy Code in May 2016, and CHC emerged from bankruptcy in March 2017. Prior to CHC, she held several executive finance executive positions at Dell, Inc. from 2003 to 2010, including vice presidentVice President and CFOChief Financial Officer for its Global Public and Americas business units, vice president of corporate finance and chief accounting officer.

Thomas L. Deitrich is Executive Vice President of Corporate Finance and Chief OperatingAccounting Officer. Mr. Deitrich joined Itron in October 2015. From 2012 to September 2015, Mr. Deitrich was Senior Vice President and General Manager for Digital Networking at Freescale Semiconductor, Inc. (Freescale), and he served as the Senior Vice President and General Manager of Freescale's RF, Analog, Sensor, and Cellular Products Group from 2009 to 2012. Mr. Deitrich had other roles of increasing responsibility at Freescale from 2006 to 2009. Prior to Freescale, Mr. Deitrich worked for Flextronics, Sony-Ericsson/Ericsson, and GE.


Michel C. Cadieux is Senior Vice President, Human Resources and has been so since joining Itron in February 2014. From 2008 to 2012, Mr. Cadieux was Senior Vice President of Human Resources and Security at Freescale Semiconductor, Inc. (Freescale). Mr. Cadieux has more than 30 years leading HR organizations in global technology and manufacturing companies including Betz Laboratories, the Hudson Bay Company, ING Bank of Canada, Advanced Micro Devices/ATI, and Freescale.


Shannon M. Votava Sarah E. Hlavinka is Senior Vice President, General Counsel and Corporate Secretary. Ms. VotavaHlavinka was promotedappointed to this role in March 2016.August 2018. Prior to joining Itron, Ms. VotavaHlavinka served as Executive Vice President, General Counsel and Secretary at Xerox Corporation from 2017 to 2018. Prior to Xerox Corporation, Ms. Hlavinka was Executive Vice President, General Counsel and Secretary at ABM Industries Incorporated, a leading provider of integrated facility services from 2007 to 2017. Ms. Hlavinka is a director of Quanterix Corporation, a NASDAQ listed company.

Justin K. Patrick is Senior Vice President, Device Solutions, where he is responsible for Itron’s strategy to become a leading global provider of measurement, safety, and operational devices for utilities and cities. Mr. Patrick joined Itron in May 2010 as Assistant General Counsel andJanuary 2020. From 2018 to 2020, Mr. Patrick was promoted to Vice President & General Manager, Residential Products at Johnson Controls International (JCI). Before that role, he was Vice President & General Manager, Variable Refrigerant Flow Systems and General CounselDuctless from 2014 to 2017, and Director, Channel Strategy and Marketing from 2010 to 2014 at JCI. Prior to his time at JCI, Mr. Patrick held a sales leadership role at the Auer Steel and Heating Supply Company, and at Carrier Corporation he had roles of increasing responsibility culminating in general management. Prior to his civilian career, Mr. Patrick served as a Surface Warfare Officer in the United States Navy.

John F. Marcolini is Senior Vice President, Networked Solutions, where he is responsible for product development, marketing and overall strategy for Itron’s networking platforms and smart cities strategy and solutions, globally. Mr. Marcolini was appointed to this role in July 2020. Mr. Marcolini joined Itron in January 2012. She assumed2018 as part of Itron's acquisition of SSNI as the responsibilitiesvice president of Corporate Secretaryproduct management, responsible for product strategy and lifecycle management across Itron’s smart energy, smart city and IIoT portfolios.. He has more than 20 years of product management, business development, and customer delivery experience with deep technical knowledge of networking, radio frequency technologies, and IIoT. Mr. Marcolini has also spent many years working with utility customers to deliver and implement complex product deployments.

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Donald L. Reeves is Senior Vice President, Outcomes, where he is responsible for Itron’s software and services offerings, delivery teams, managed services operations and customer support. Mr. Reeves was appointed to this role in September 2019. Mr. Reeves joined Itron in January 2013. Before2018 as part of Itron’s acquisition of SSNI, and from 2016 to 2018, he was SSNI’s Chief Technology Officer. From 2005 to 2016, Mr. Reeves held several managed services and engineering positions at SSNI. Prior to joining Itron, Ms. VotavaSSNI, Mr. Reeves served as Associate General Counsel, CommercialVice President of Engineering at Cooper Industries plc from October 2008 to April 2010, and as General Counsel for Honeywell's Electronic Materials businessBlack Pearl from 2003 to 2008.2004, and was Vice President of Engineering at Commerce One from 2001 to 2003, and prior to that held leadership positions at several startup technology companies.

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ITEMItem 1A: RISK FACTORSRisk Factors


Business and Industry Risks

We are dependent on the utility industry, which has lengthy and unpredictable sales cycles and has experienced volatility in capital spending.spending, each of which has and could cause our operating results to fluctuate significantly.


We derive the majority of our revenues from sales of products and services to utilities. Purchases of our products may be deferred as a result of many factors, including economic downturns, slowdowns in new residential and commercial construction, customers’customers' access to capital upon acceptable terms, the timing and availability of government subsidies or other incentives, utility specific financial circumstances, mergers and acquisitions, regulatory decisions, weather conditions and climate change, and fluctuating interest rates. We have experienced, and may in the future experience, variability in operating results on an annual and a quarterly basis as a result of these factors.


We depend on our ability to develop competitive products.

Our future success will depend, in part, on our ability to continue to design and manufacture competitive products, and to enhance and sustain our existing products, keep pace with technological advances and changing customer requirements, gain international market acceptance, and manage other factors in the marketsThe industries in which we sell our products. Product development will require continued investment in order to maintain our competitive position, and the periods in which we incur significant product development costs may drive variability in our quarterly results. We may not have the necessary capital, or access to capital at acceptable terms, to make these investments. We have made, and expect to continue to make, substantial investments in technology development. However, we may experience unforeseen problems in the development or performance of our technologies or products, which can prevent us from meeting our product development schedules. New products often require certifications or regulatory approvals before the products can be used and we cannot be certain that our new products will be approved in a timely manner. Finally, we may not achieve market acceptance of our new products and services.

Utility industry sales cycles can be lengthy and unpredictable.

Theservices, in particular the utility industry, isare subject to substantial government regulation. RegulationsFor example, regulations have often influenced the frequency of customer meter replacements. Sales cycles for our standalone meter products have typically been based on annual or biennial bid-based agreements. Utilities place purchase orders against these agreements as their inventories decline, which can create fluctuations in our sales volumes.


Sales cycles for smart metering solutions are generally long and unpredictable due to several factors, including budgeting, purchasing, and regulatory approval processes that can take several years to complete. Our utility customers typically issue requests for quotes and proposals, establish evaluation processes, review different technical options with vendors, analyze performance and cost/benefit justifications, and perform a regulatory review, in addition to applying the normal budget approval process. Today, governments around the world are implementing new laws and regulations to promote increased energy efficiency, slow or reverse growth in the consumption of scarce resources, reduce carbon dioxide emissions, and protect the environment. Many of the legislative and regulatory initiatives encourage utilities to develop a smart grid infrastructure, and some of these initiatives provide for government subsidies, grants, or other incentives to utilities and other participants in their industry to promote transition to smart grid technologies. If government regulations regarding the smart grid and smart metering are delayed, revised to permit lower or different investment levels in metering infrastructure, or terminated altogether, this could have a material adverse effect on our results of operation, cash flow, and financial condition.


We must continually shift and adapt our products and services mix, which requires substantial judgment and investment.

Our customer contractsmarket is characterized by increasing complexity driven by evolving technology, increased industry regulatory pressures, and the emergence of new competitive products, all of which impact the manner in which our products and services are designed, developed, marketed, and delivered. The shift in, and increasing complexity of, our products and services mix involves judgment and entails risks. In order to successfully design and develop more complex offerings, we must anticipate the right products, solutions, and technologies to meet estimated market demands. These estimates may prove wrong. Additionally, our complex offerings may contain provisions thatdefects when they are first introduced; their release may be delayed due to unforeseen difficulties during product and service design and development; or they may have reliability, quality, or compatibility problems. We may not be able to successfully design workarounds. Any shift in, or increased complexity of, our products and services mix may not be easily understood or adopted by our current or future customers, who may be reluctant to buy, or may delay purchases of, our products and services.

Additionally, our evolving product mix could cause us to incur penalties,substantial additional costs if we need to materially improve our manufacturing infrastructure, develop new systems to deliver our services, or fundamentally change the way in which we deliver services. Also, if one of our new offerings were competitive to our prior offerings and represented an adequate or superior alternative, customers could decide to abandon prior offerings that produce higher revenue or better margins than the new offering. Therefore, the adaptation to new technologies or standards or the development and launch of new products or services could result in lower revenue, lower margins, and/or higher costs, which could unfavorably impact our financial performance.

We have been and will continue to be liableaffected by the ongoing COVID-19 pandemic, and such effects could have an adverse effect on our business operations, results of operations, cash flows, and financial condition.

We have experienced disruptions to our business from the ongoing COVID-19 pandemic, and the full impact of the COVID-19 pandemic on all aspects of our business and geographic markets is highly uncertain and cannot be predicted with confidence. This includes how it may impact our customers, employees, vendors, strategic partners, managed services, and manufacturing
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operations. The COVID-19 pandemic has created significant volatility, uncertainty, and economic disruption, which may materially and adversely affect our business operations, cash flows, and financial condition.

The impact of the virus on third parties on which we rely, such as our suppliers, contract manufacturers, distributors, and strategic partners, cannot be fully known or controlled by us. As a result, we may experience difficulties sourcing components, sub-assemblies, outsourced finished goods, and other products and services. The impact of the COVID-19 pandemic on our customers and demand for damages, and/or incur unanticipated expenses with respectour products is also uncertain. Due to resulting financial constraints, illness within their organizations, quarantine and travel restrictions placed upon our customers’ employees, as well as individual actions our customers may take in response to the functionality, deployment, operation,spread of COVID-19, our customers may have difficulty in making timely payments to us or may have an inability or unwillingness to purchase our products and services. Also, certain of our projects require regulatory approvals, and our customers may experience delays in regulatory approvals. Any of these effects may materially and adversely affect us.

We continue to take measures, both voluntary and as a result of government directives and guidance, to mitigate the effects of the COVID-19 pandemic on us and others. These measures include, among others, restrictions on our employees' access to our physical work locations and the purchase of personal protective equipment. Additionally, we may implement the temporary closure or reduction in operations of certain of our facilities, which is disruptive to our operations. We have also implemented measures to allow certain employees to work remotely, which may place a burden on our IT systems and may expose us to increased vulnerability to cyber-attack and other cyber-disruption. Many of these measures may result in incremental costs to us, and such costs may not be recoverable or adequately covered by our insurance. Further, any focus by our management on mitigating COVID-19 effects has required, and will continue to require, a large investment of time and resources, which may delay other value-add initiatives.

As a company with global operations, we are subject to numerous government jurisdictions at all levels that are addressing COVID-19 differently. The guidance and directives provided by these governmental authorities is difficult to predict, may be unclear in their application, and are unknown in duration. This includes uncertainty in governmental authorities’ assessments of our business as "essential". If governmental authorities were to reverse their designation of our business as "essential", it could have a material effect on our results of operations and cash flows.

In addition, the continued spread of COVID-19 has led to disruption and volatility in the worldwide credit and financial markets, which could limit our ability to obtain external financing on acceptable terms or at all. While the COVID-19 pandemic has not materially impacted our liquidity and capital resources to date, the duration and severity of any further economic or market impact of the pandemic remains uncertain and there can be no assurance that it will not have an adverse effect on our liquidity and capital resources, including our ability to access capital markets, in the future.

The full extent to which the COVID-19 pandemic impacts us depends on numerous evolving factors and future developments that we are not able to predict at this time, including: medical advancements to treat or stop the virus including the effectiveness, widespread availability and application of any vaccine, governmental, business, and other actions (which could include limitations on our operations to provide products or services); the duration and severity of the outbreak, including due to reinfections or mutation of the virus, and the related limitations on our ability to conduct business; or the length of time and velocity at which we will return to more normalized operations. In addition, we cannot predict the impact that COVID-19 will have on our customers, vendors, strategic partners, and other business partners, and each of their financial conditions; however, any material effect on these parties could materially and adversely impact us. The impact of COVID-19 may also include possible impairment or other charges and may exacerbate other risks discussed herein, any of which could have a material effect on us. This situation is changing rapidly and additional impacts may arise that we are not aware of currently.

We face competition which may result in a loss of market share or price erosion of our products and services.


We face competitive pressures from a variety of companies in each of the markets we serve. Some of our present and potential future competitors have, or may have, substantially greater financial, marketing, technical, or manufacturing resources and, in some cases, have greater name recognition, customer relationships, and experience. These competitors may sell products and services at lower prices in order to gain or grow market share, be able to respond more quickly to new or emerging technologies and changes in customer requirements, and may have made or make strategic acquisitions or establish cooperative relationships among themselves or with third parties that enhance their ability to address the needs of our prospective customers. Other companies may also drive technological innovation and develop products and services that are equal in quality and performance or superior to our products and services, which could reduce our market position, reduce our overall sales, and require us to invest additional funds in new technology development. In addition, our products and services may experience price erosion if low-cost providers expand their presence in our markets, improve their quality, or form alliances or cooperative relationships with our competitors or if our products and services become commoditized. For example, some utilities may purchase meters
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separately from the communication devices. The specifications for such meters may require interchangeability, which could lead to further commoditization of the riskmeter, driving prices lower and reducing margins. Pricing pressure is also driven by other events outside our control, to include movement away from manually read meters, government programs, and new construction. Should we fail to compete successfully with current or future competitors, or to adequately manage pricing pressure, we could experience material adverse effects on our business, financial condition, results of unanticipated warranty or recall expenses,operations, and cash flows.

If we cannot continue to invest in developing competitive products and services, we will not be able to compete effectively.

Our future success will depend, in part, on our ability to continue to develop, design and manufacture competitive products and services, enhance and sustain our existing products and services, keep pace with technological advances and changing customer contracts may contain provisions that could cause us to incur penalties, be liable for damages, including liquidated damages, or incurrequirements, gain international market acceptance, and manage other expenses iffactors in the markets in which we experience difficulties with respect to the functionality, deployment, operation, and availability ofsell our products and services. Some of these contracts contain long-term commitmentsProduct and service development will require continued investment in order to a set schedule of delivery or performance. Ifmaintain our competitive position, and the periods in which we failedincur significant research and development costs may drive variability in our estimated schedulequarterly results. We may not have the necessary capital, or access to capital at acceptable terms, to make these investments. We have made, and expect to continue to make, substantial investments in technology development. However, we failmay experience unforeseen problems in our management of the project, this may cause delays in completion. In the event of late deliveries, late or improper installations or operations, failure to meet productdevelopment or performance specificationsof our technologies or other product defects,products, which can prevent us from meeting our research and development schedules. New products often require certifications or interruptions or delays in our managed service offerings, our customer contracts may expose us to penalties, liquidated damages, and other liabilities. In the event we were to incur contractual penalties, such as liquidated damages or other related costs that exceed our expectations, our business, financial condition, and operating results could be materially and adversely affected. Further, we could be required to recognize a current-period reduction of revenue related to a specific component of a customer contract at the time we determineregulatory approvals before the products and/or services tocan be delivered underused, and we cannot be certain that component would resultour new products will be approved in a loss due to expected revenues estimated totimely manner, or at all. Finally, we may not achieve market acceptance of our new products and services.

Our operations may be less than expected costs. Depending on the amounts of the associated revenues (if any) and the costs, this charge could be material to our results of operations in the period it is recognized.

We depend on certainadversely impacted if key vendors, strategic partners, and other third parties.parties fail to perform.


Certain of our products, subassemblies, and system components, including most of our circuit boards, are procured from limited or sole sources. We cannot be certain that we will not experience operational difficulties with these sources, including reductions in the availability of production capacity, errors in complying with product specifications, insufficient quality control, failures to meet production deadlines, increases in manufacturing costs, vendors’vendors' access to capital, and increased lead times. Additionally, our manufacturers may experience disruptions in their manufacturing operations due to equipment breakdowns, labor strikes or shortages, natural disasters and pandemics, component or material shortages, cost increases, or other similar problems. Further, in order to minimize their inventory risk, our manufacturers might not order components from third-party suppliers with adequate lead time, thereby impacting our ability to meet our demand forecast. Therefore, ifIf we fail to manage our relationship with our manufacturers effectively, or if they experience operational difficulties, our ability to ship products to our customers and distributors could be impaired, and our competitive position and reputation could be harmed. In the event that we receive shipments of products that fail to comply with our technical specifications or that fail to conform to our quality control standards, and we are not able to obtain replacement products in a timely manner, we risk revenue losses from the inability to sell those products, increased administrative and shipping costs, and lower profitability. Additionally, if defects are not discovered until after consumers purchasetake delivery of our products, they could lose confidence in the technical attributes of our products, and our business could be harmed. Although arrangements with these partners may contain provisions for warranty expense reimbursement, we may remain responsible to the consumer for warranty service in the event of product defects and could experience an unanticipated product defect or warranty liability. While the Company relieswe rely on its partners to adhere to itsour supplier code of conduct, material violations of the supplier code of conduct could occur.


We face increasing competition.

We face competitive pressures from a varietyDelays in the availability of companiesor shortages in each ofraw materials and component parts used in the markets we serve. Some of our present and potential future competitors have, or may have, substantially greater financial, marketing, technical, or manufacturing resources and, in some cases, have greater name recognition, customer relationships, and experience. Some competitors may enter markets we serve and sell products at lower prices in order to gain or grow market share. Our competitors may be able to respond more quickly to new or emerging technologies and changes in customer requirements. They may also be able to devote greater resources to the development, promotion, and sale of their products and services than we can. Some competitors have made, and others may make, strategic acquisitions or establish cooperative relationships among themselves or with third parties that enhance their ability to address the needs of our prospective customers. It is possible that new competitors or alliances among current and new competitors may emerge and rapidly gain significant market share. Other companies may also drive technological innovation and develop products that are equal in quality and performance or superior to our products, which could put pressure on our market position, reduce our overall sales, and require us to invest additional funds in new technology development. In addition, there is a risk that low-cost providers will expand their presence in our markets, improve their quality, or form alliances or cooperative relationships with our competitors, thereby contributing to future price erosion. Somemanufacture of our products could unfavorably impact our revenues and services may become commoditized,results of operations.

We are impacted by the availability and we may have to adjust the prices of someraw materials and component parts used in the manufacturing process of our productsproducts. Raw materials include purchased castings made of metal or alloys (such as brass, which uses copper as its main component, aluminum, stainless steel and cast iron), plastic resins, glass, microprocessors and other electronic subassemblies, and components. There are multiple sources for these raw materials and components, but we sometimes rely on single suppliers for certain of these materials. Our inability to stay competitive. Further, some utilities may purchase meters separately from the communication devices. The specifications for such meters may require interchangeability, whichobtain adequate supplies of raw materials and component parts at favorable prices could lead to further commoditization of the meter, driving prices lower and reducing margins. Should we fail to compete successfully with current or future competitors, we could experiencehave a material adverse effectseffect on our business, financial condition, or results of operations, including reduced revenue, lower profit margins, and cash flows.

Our current and expected level anddelays in deliveries to customers, which could result in damages or penalties to be paid under the terms of indebtedness could adversely affectcertain of our ability to raise additional capital to fund our operationscustomer contracts. Since we do not control the production of these raw materials and take advantage of new business opportunities and prevent us from meeting our obligations under our debt instruments, and our ability to service our indebtedness is dependent on our ability to generate cash, which is influencedcomponent parts, there may be delays caused by many factors beyond our control.

On December 22, 2017, we issued $300 million aggregate principal amount of 5.00% senior notes due 2026 (December Notes). The December Notes were issued pursuant to an indenture, dated as of December 22, 2017 (Indenture), among Itron, the guarantors from time to time party thereto and U.S. Bank National Association, as trustee.  The December Notes formed part of the financing of the merger consideration for the acquisition of Silver Spring Networks, Inc. (SSNI) by Itron (SSNI Acquisition). On January 19, 2018, we issued an additional $100 million aggregate principal amount of 5.00% senior notes due 2026 pursuant to the Indenture (January Notes). The proceeds from the January Notes were used to refinance existing indebtedness related to the SSNI Acquisition, pay related fees and expenses, and for general corporate purposes.

On January 5, 2018, we entered into a credit agreement providing for committed credit facilitiesinterruption in the amountproduction or transportation of $1.15 billion (the 2018 credit facility). The 2018 credit facility consists of a U.S. dollar term loan in the amount of $650 million and a multicurrency revolving credit facility in the committed amount of $500 million. The 2018 credit facility amended and restated

in its entirety our amended and restated credit agreement dated June 23, 2015 and replaced committed facilities in the amount of $725 million.

The substantial indebtedness incurred in December and January could have important consequences to us, including:

increasing our vulnerability to general economic and industry conditions;
requiring a substantial portion of our cash flow used in operations to be dedicated to the payment of principal and interest on our indebtedness, therefore reducing our liquidity and our ability to use our cash flow to fund our operations, capital expenditures and future business opportunities;
exposing us to the risk of increased interest rates, and corresponding increased interest expense, as borrowings under the 2018 credit facility would be at variable rates of interest;
limiting our ability to obtain additional financingthese materials for working capital, capital expenditures, debt service requirements, acquisitions, and general corporate or other purposes; and
limiting our ability to adjust to changing marketplace conditions and placing us at a competitive disadvantage compared with our competitors who may have less debt.

Our ability to make scheduled payments on and to refinance our indebtedness depends on and is subject to our financial and operating performance, which is influenced, in part, by general economic, financial, competitive, legislative, regulatory, counterparty business and other risksreasons that are beyond our control, includingcontrol. World commodity markets, inflation, tariffs or embargoes may also affect the availability or prices of financing in the U.S. banking and capital markets. We cannot assure you that our business will generate sufficient cash flow from operationsraw materials or that future borrowings will be available to us in an amount sufficient to enable us to service our debt to refinance our debt or to fund our other liquidity needs on commercially reasonable terms or at all.component parts.
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If we are unable to meetmaintain a high level of customer satisfaction, demand for our debt service obligations or to fundproducts and services could suffer.

We believe that our other liquidity needs, we will need to restructure or refinance all or a portion of our debt which could cause us to default on our debt obligations and impair our liquidity. Our ability to restructure or refinance our debt will depend on the condition of the capital markets and our financial condition at such time. Even if refinancing indebtedness is available, any refinancing of our indebtedness could be at higher interest rates and may require us to comply with more onerous covenants that could further restrict our business operations.
Moreover, in the event of a default under any of our indebtedness the holders of the defaulted debt could elect to declare all the funds borrowed to be due and payable, together with accrued and unpaid interest, which in turn could result in cross defaults under our other indebtedness. The lenders under the 2018 credit facility could also elect to terminate their commitments thereunder and cease making further loans, and such lenders could institute foreclosure proceedings against their collateral, and we could be forced into bankruptcy or liquidation. If we breach our covenants under the 2018 credit facility, we would be in default thereunder. Such lenders could exercise their rights, as described above, and we could be forced into bankruptcy or liquidation.
Our variable rate indebtedness subjects us to interest rate risk, which could cause our debt service obligations to increase significantly.

The 2018 credit facility will bear, and other indebtedness we may incur in the future may bear, interest at a variable rate. As a result, at any given time interest rates on the 2018 credit facility and any other variable rate debt could be higher or lower than current levels. If interest rates increase, our debt service obligations on our variable rate indebtedness may increase even though the amount borrowed remains the same, and therefore net income and associated cash flows, including cash available for servicing our indebtedness, may correspondingly decrease. While we continually monitor and assess our interest rate risk and may institute derivative instruments to manage such risk in the future, these instruments could be ineffective at mitigating all or a part of our risk, including changes to the applicable margin under our 2018 credit facility.

Our 2018 credit facility and Senior Notes limit our ability and the ability of many of our subsidiaries to take certain actions.

Our 2018 credit facility and Senior Notes place restrictionssuccess depends on our ability to understand and the ability of many ofaddress our subsidiaries, dependent on meeting specified financial ratios, to, among other things:

•    incur more debt;•    pay dividends, make distributions, and repurchase capital stock;
•    make certain investments;•    create liens;
•    enter into transactions with affiliates;•    enter into sale lease-back transactions;
•    merge or consolidate;•    transfer or sell assets.



Our 2018 credit facility contain other customary covenants, including the requirement to meet specified financial ratioscustomers' requirements and provide periodic financial reporting. Our ability to borrow will depend on the satisfaction of these covenants. Events beyond our control can affectconcerns. This includes our ability to effectively articulate and demonstrate to customers how our products and services meet those covenants. Our failuretheir needs and to complydeliver our products timely as committed, with obligations under our borrowing arrangements may result in declarationa sufficient level of an event of default. An event of default, if not cured or waived, may permit acceleration of required payments against such indebtedness. We cannot be certain we will be able to remedy any such defaults. If our required payments are accelerated, we cannot be certain that we will have sufficient funds available to pay the indebtedness or that we will have the ability to raise sufficient capital to replace the indebtedness on terms favorable to us or at all.quality. In addition, in the case of an event of default under our secured indebtedness such as our 2018 credit facility, the lenders may be permittedwe continue to foreclose on our assets securing that indebtedness. As a result of these restrictions, we will be limited as to how we conduct our business and we may be unable to raise additional debt or equity financing to compete effectively or to take advantage of new business opportunities. The terms of any future indebtedness we may incur could include more restrictive covenants. We cannot assure you that we will be able to maintain compliance with these covenants in the future and, if we fail to do so that we will be able to obtain waivers from the lenders and/or amend the covenants.

Despite our current level of indebtedness, we may be able to incur substantially more debt and enter into other transactions which could further exacerbate the risks to our financial condition described above.

We may be able to incur significant additional indebtedness in the future. Although the credit agreement that currently governs our 2018 credit facility, the Senior Notes, and other debt instruments contain restrictions on the incurrence of additional indebtedness and entering into certain types of other transactions, these restrictions are subject to a number of qualifications and exceptions. Additional indebtedness incurred in compliance with these restrictions could be substantial. These restrictions also do not prevent us from incurring obligations, such as certain trade payables that do not constitute indebtedness as defined under our debt instruments. To the extent we incur additional indebtedness or other obligations, the risks described in the immediately preceding risk factor and others described herein may increase.

Our acquisitions of and investments in third parties have risks.

We may complete acquisitions or make investments in the future, both within and outside of the United States. Acquisitions and investments involve numerous risks such as the diversion of senior management’s attention; unsuccessful integration of the acquired entity’s personnel, operations, technologies, and products; incurrence of significant expenses to meet an acquiree's customer contractual commitments; lack of market acceptance of new services and technologies; or difficulties in operating businesses in international legal jurisdictions. Failure to adequately address these issues could result in the diversion of resources and adversely impact our ability to manage our business. In addition, acquisitions and investments in third parties may involve the assumption of obligations, significant write-offs, or other charges associated with the acquisition. Impairment of an investment, goodwill, or an intangible asset may result if these risks were to materialize. For investments in entities that are not wholly owned by Itron, such as joint ventures, a loss of control as defined by U.S. generally accepted accounting principles (GAAP) could result in a significant change in accounting treatment and a change in the carrying value of the entity. There can be no assurances that an acquired business will perform as expected, accomplish our strategic objectives, or generate significant revenues, profits, or cash flows.

We may face adverse publicity, consumer or political opposition, or liability associated with our products.

The safety and security of the power grid and natural gas and water supply systems, the accuracy and protection of the data collected by meters and transmitted via the smart grid,work toward easing general concerns about the safety and perceived health risks of using radio frequency communications, andas well as privacy concerns of monitoring home appliance energy usage, which have beenhad some adverse publicity in the focuspast. If we are unable to overcome these real and perceived risks, we could face customer dissatisfaction, dilution of recent adverse publicity. Unfavorable publicityour brand, decreased overall demand for our services, and consumer oppositionloss of revenue. In addition, our inability to meet customer performance, safety, and service expectations may cause utilities or their regulatorsdamage our reputation and could consequently limit our ability to delay or modify planned smart grid initiatives. Smart grid projects may be, or may be perceived as, unsuccessful.retain existing customers and attract new customers, which would adversely affect our ability to generate revenue and unfavorably impact our operating results.


Product defects could disrupt our operations and result in harm to our reputation and financial position.

Our products are complex and may contain defects or experience failures due to any number of issues in design, materials, deployment, and/or use. If any of our products contain a defect, a compatibility or interoperability issue, or other types of errors, we may have to devote significant time and resources to identify and correct the issue. We provide product warranties for varying lengths of time and establish allowances in anticipation of warranty expenses. In addition, we recognize contingent liabilities for additional product-failure related costs. These warranty and related product-failure allowances may be inadequate due to product defects and unanticipated component failures, as well as higher than anticipated material, labor, and other costs we may incur to replace projected product failures. A product recall or a significant number of product returns could be expensive; damage our reputation and relationships with utilities, meter and communication vendors, and other third-party vendors;vendors, or regulatory entities; result in the loss of business to competitors; or result in litigation. We may incur additional warranty expenses in the future with respect to new or established products, which could materially and adversely affect our operations and financial position.



Business interruptions could adversely affect our business.

Our worldwide operations could be subject to hurricanes, tornadoes, earthquakes, floods, fires, extreme weather conditions, medical epidemics or pandemics, geopolitical instability, or other natural or man-made disasters or business interruptions. The occurrence of any of these business disruptions could seriously harm our business, financial condition, and results of operations.

Our key manufacturing facilities are concentrated, and in the event of a significant interruption in production at any of our manufacturing facilities, considerable expense, time, and effort could be required to establish alternative production lines to meet contractual obligations, which would have a material adverse effect on our business, financial condition, and results of operations.

Asset impairment could result in significant changes that would adversely impact our future operating results.

We have significant inventory, intangible assets, long-lived assets, and goodwill that are susceptible to valuation adjustments as a result of changes in various factors or conditions, which could impact our results of operations and financial condition. Factors that could trigger an impairment of such assets include the following:
reduction in the net realizable value of inventory, which becomes obsolete or exceeds anticipated demand;
changes in our organization or management reporting structure, which could result in additional reporting units, requiring greater aggregation or disaggregation in our analysis by reporting unit and potentially alternative methods/assumptions of estimating fair values;
underperformance relative to projected future operating results;
changes in the manner or use of the acquired assets or the strategy for our overall business;
unfavorable industry or economic trends; and
decline in our stock price for a sustained period or decline in our market capitalization below net book value.

Failure to attract and retain key personnel who are critical to the success of our business could negatively impact our ability to operate or grow our business.

Our success depends in large part on the efforts of our highly qualified technical and management personnel and highly skilled individuals in all disciplines. The loss of one or more of these employees and the inability to attract and retain qualified
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replacements could have a material adverse effect on our business. In addition, as our products and services become more technologically complex, it could become especially difficult to recruit or retain personnel with unique in-demand skills and knowledge, whom we would expect to become recruiting targets for our competitors and for other companies relying on similar talent. There is no assurance that we will be able to recruit or retain qualified personnel, and this failure could diminish our ability to develop and deliver new products and services, which could cause our operations and financial results to be unfavorably impacted.

Changes in accounting principles and guidance could result in unfavorable accounting charges or effects.

We prepare our consolidated financial statements in accordance with U.S. generally accepted accounting principles (GAAP). These principles are subject to interpretation by the Securities and Exchange Commission (SEC) and various bodies formed to create and interpret appropriate accounting principles and guidance. A change in these principles or guidance, or in their interpretations, may have a material effect on our reported results, as well as our processes and related controls, and may retroactively affect previously reported results.

Risks Related to Our Corporate Structure and Organization

Our indebtedness could restrict our operational flexibility and prevent us from raising additional capital or meeting our obligations under our debt instruments.

As of December 31, 2020, our total outstanding indebtedness was $936.1 million as described under Liquidity and Capital Resources. This substantial indebtedness could have important consequences to us, including:
increasing our vulnerability to general economic and industry conditions;
requiring a substantial portion of our cash flow used in operations to be dedicated to the payment of principal and interest on our indebtedness, therefore reducing our liquidity and our ability to use our cash flow to fund our operations, capital expenditures and future business opportunities;
requiring us to meet specified financial ratios, a failure of which may result in restrictions on us and our subsidiaries to take certain actions or result in the declaration of an event of default, which if not cured or waived, may permit acceleration of required payments against such indebtedness and result in cross defaults under our other indebtedness;
exposing us to the risk of increased market interest rates, and corresponding increased interest expense, as unhedged borrowings under the 2018 credit facility would be at variable rates of interest;
limiting our ability to obtain additional financing for working capital, capital expenditures, debt service requirements, acquisitions, and general corporate or other purposes; and
limiting our ability to adjust to changing marketplace conditions and placing us at a competitive disadvantage compared with our competitors who may have less debt.

Our 2018 credit facility, as amended, and Senior Notes place restrictions on our ability, and the ability of many of our subsidiaries, dependent on meeting specified financial ratios, to, among other things:

• incur more debt;• pay dividends, make distributions, and repurchase capital stock;
• make certain investments;• create liens;
• enter into transactions with affiliates;• enter into sale lease-back transactions; and
• merge or consolidate;• transfer or sell assets.

Our ability to make scheduled payments on and/or to refinance our indebtedness depends on, and is subject to, our financial and operating performance, which is influenced in part by general economic, financial, competitive, legislative, regulatory, counterparty business, and other risks that are beyond our control, including the availability of financing in the U.S. banking system and capital markets. We cannot assure you that our business will generate sufficient cash flow from operations or that future borrowings will be available to us in an amount sufficient to enable us to service our debt, to refinance our debt, or to fund our other liquidity needs on commercially reasonable terms or at all.

If we are unable to meet our debt service obligations or to fund our other liquidity needs, we will need to restructure or refinance all or a portion of our debt, which could cause us to default on our debt obligations and impair our liquidity. Our ability to restructure or refinance our debt will depend on the condition of the capital markets and our financial condition at
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such time. Even if refinancing indebtedness is available, any refinancing of our indebtedness could be at higher interest rates and may require us to comply with more onerous covenants that could further restrict our business operations.

Moreover, in the event of a default under any of our indebtedness, the holders of the defaulted debt could elect to declare all the funds borrowed to be due and payable, together with accrued and unpaid interest, which in turn could result in cross defaults under our other indebtedness. The lenders under the 2018 credit facility could also elect to terminate their commitments thereunder and cease making further loans, and such lenders could institute foreclosure proceedings against their collateral, and we could be forced into bankruptcy or liquidation. If we breach our covenants under the 2018 credit facility, we would be in default thereunder. Such lenders could exercise their rights, as described above, and we could be forced into bankruptcy or liquidation.

Although our debt instruments contain certain restrictions, these restrictions are subject to a number of qualifications and exceptions, including that certain trade payables do not constitute indebtedness. Additional indebtedness incurred in compliance with these restrictions could be substantial. To the extent we incur additional indebtedness or other obligations, the risks described above and others described herein may increase.

Our strategy includes acquisitions, divestitures, and investments, which we may not be able to execute or integrate successfully.

In pursuing our business strategy, we may conduct discussions, evaluate companies, and enter into agreements regarding possible acquisitions, divestitures, and equity investments. We have completed acquisitions and may make investments in the future, both within and outside of the United States. We may also, if appropriate opportunities present themselves, make divestitures. Acquisitions, investments, and divestitures involve numerous risks such as the diversion of senior management's attention; unsuccessful integration of the acquired or disintegration of the divested entity's personnel, operations, technologies, and products; unidentified or identified but un-indemnified pre-closing liabilities that we may be responsible for; incurrence of significant expenses to meet an acquiree's customer contractual commitments; lack of market acceptance of new services and technologies; difficulties in operating businesses in international legal jurisdictions; or transaction-related or other litigation, and other liabilities. Failure to adequately address these issues could result in the diversion of resources and adversely impact our ability to manage our business. In addition, acquisitions and investments in third parties may involve the assumption of obligations, significant write-offs, or other charges associated with the acquisition or investment. Impairment of an investment, goodwill, or an intangible asset may result if these risks were to materialize. For investments in entities that are not wholly owned by Itron, such as joint ventures, a loss of control as defined by GAAP could result in a significant change in accounting treatment and a change in the carrying value of the entity. There can be no assurances that an acquired business will perform as expected, accomplish our strategic objectives, or generate significant revenues, profits, or cash flows. Any divestiture could result in disruption to other parts of our business, potential loss of employees or customers, exposure to unanticipated liabilities, or result in ongoing obligations and liabilities following any such divestiture. For example, in connection with a divestiture, we may enter into transition services agreements or other strategic relationships, including long-term commercial arrangements, sales arrangements, or agree to provide certain indemnities to the purchaser in any such transaction, which may result in additional expense and may adversely affect our financial condition and results of operations.

Our customer contracts are complex and contain provisions that could cause us to incur penalties, be liable for damages, and/or incur unanticipated expenses with respect to the functionality, deployment, operation, and availability of our products and services.

In addition to the risk of unanticipated warranty or recall expenses, our customer contracts may contain provisions that could cause us to incur penalties, be liable for damages including liquidated damages, or incur other expenses if we experience difficulties with respect to the functionality, deployment, operation, and availability of our products and services. Some of these contracts contain long-term commitments to a set schedule of delivery or performance and require us to deliver standby letters of credit or bonds as a guarantee to the customer for our future performance. If we failed in our estimated schedule or we fail in our management of the project, this may cause delays in completion. In the event of late deliveries, late or improper installations or operations, failure to meet product or performance specifications or other product defects, or interruptions or delays in our managed service offerings, our customer contracts may expose us to penalties, liquidated damages, and other liabilities. In the event we were to incur contractual penalties, such as liquidated damages or other related costs that exceed our expectations, our business, financial condition, and operating results could be materially and adversely affected. Additionally, if we were to determine that products and/or services to be delivered under a specific component of a customer contract would result in a loss due to expected revenues estimated to be less than expected costs, we could be required to recognize a reduction of revenue in the period we made such determination, and such reduction could be material to our results of operations.

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We are subject to international business uncertainties, obstacles to the repatriation of earnings, and foreign currency fluctuations.

A substantial portion of our revenues is derived from operations conducted outside the United States. International sales and operations may be subjected to risks such as the imposition of government controls, government expropriation of facilities, lack of a well-established system of laws and enforcement of those laws, access to a legal system free of undue influence or corruption, political instability, terrorist activities, restrictions on the import or export of critical technology, currency exchange rate fluctuations, or adverse tax burdens.

Our business is also subject to foreign currency exchange rates fluctuations, particularly with respect to the euro, Canadian dollar, Indonesian rupiah, Pound sterling, and various other currencies. Change in the value of currencies of the countries in which we do business relative to the value of the U.S. dollar, or euro, could affect our ability to sell products competitively and control our cost structure, which could have an adverse effect on our business, financial condition, and results of operations. Additionally, we are subject to foreign exchange translation risk due to changes in the value of foreign currencies in relation to our reporting currency, the U.S. dollar. The translation risk is primarily concentrated in the exchange rate between the U.S. dollar and the euro. As the U.S. dollar fluctuates against other currencies in which we transact business, revenue and income can be impacted, include revenue decreases due to unfavorable foreign currency impacts. Strengthening of the U.S. dollar relative to the euro and the currencies of the other countries in which we do business, could materially and adversely affect our ability to compete in international markets and our sales growth in future periods.

Other risks related to our international operations include lack of availability of qualified third-party financing, generally longer receivable collection periods than those commonly practiced in the United States, trade restrictions, changes in tariffs, labor disruptions, difficulties in staffing and managing international operations, difficulties in imposing and enforcing operational and financial controls at international locations, potential insolvency of international distributors, preference for local vendors, burdens of complying with different permitting standards and a wide variety of foreign laws, and obstacles to the repatriation of earnings and cash all present additional risk to our international operations.

International expansion and market acceptance depend on our ability to modify our technology to take into account such factors as the applicable regulatory and business environment, labor costs, and other economic conditions. In addition, the laws of certain countries do not protect our products or technologies in the same manner as the laws of the United States. Further, foreign regulations or restrictions, e.g., opposition from unions or works councils, could delay, limit, or disallow significant operating decisions made by our management, including decisions to exit certain businesses, close certain manufacturing locations, or other restructuring actions. There can be no assurance that these factors will not have a material adverse effect on our future international sales and, consequently, on our business, financial condition, and results of operations.

We may not achieve the anticipated savings and benefits from current or any future restructuring projects and such activities could cause us to incur additional charges in our efforts to improve profitability.

We have implemented multiple restructuring projects to adjust our cost structure, and we may engage in similar restructuring activities in the future. These restructuring activities reduce our available employee talent, assets, and other resources, which could slow research and development, impact ability to respond to customers, increase quality issues, temporarily reduce manufacturing efficiencies, and limit our ability to increase production quickly. In addition, delays in implementing restructuring projects, unexpected costs, unfavorable negotiations with works councils or matters involving third-party service providers, our failure to retain key employees, changes in governmental policies or regulatory matters, adverse market conditions, or failure to meet targeted improvements could change the timing or reduce the overall savings realized from the restructuring project.

The successful implementation and execution of our restructuring projects are critical to achieving our expected cost savings as well as effectively competing in the marketplace and positioning us for future growth. If our restructuring projects are not executed successfully, it could have a material adverse effect on our competitive position, business, financial condition, cash flow, and results of operations.

If we fail to maintain an effective system of internal controls, we may not be able to accurately report our financial results, prevent fraud, or maintain investor confidence.

Effective internal controls are necessary for us to provide reliable and accurate financial reports and effectively prevent fraud. We have devoted significant resources and time to comply with the internal control over financial reporting requirements of the Sarbanes-Oxley Act. In addition, Section 404 under the Sarbanes-Oxley Act requires that our auditors attest to the operating effectiveness of our controls over financial reporting. Our compliance with the annual internal control report requirement for
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each fiscal year will depend on the effectiveness of our financial reporting, data systems, and controls across our operating subsidiaries. Furthermore, an important part of our growth strategy has been, and will likely continue to be, the acquisition of complementary businesses, and we expect these systems and controls to become increasingly complex to the extent that we integrate acquisitions and our business grows. Likewise, the complexity of our transactions, systems, and controls may become more difficult to manage. In addition, new accounting standards may have a significant impact on our financial statements in future periods, requiring new or enhanced controls. We cannot be certain that we won't experience deficiencies in the design, implementation, and maintenance of adequate controls over our financial processes and reporting in the future, especially for acquisition targets that may not have been required to be in compliance with Section 404 of the Sarbanes-Oxley Act at the date of acquisition.

Failure to implement new controls or enhancements to controls, difficulties encountered in control implementation or operation, or difficulties in the assimilation of acquired businesses into our control system could result in additional errors, material misstatements, or delays in our financial reporting obligations. Inadequate internal controls could also cause investors to lose confidence in our reported financial information, which could have an unfavorable effect on the trading price of our stock and our access to capital.

We may encounter strikes or other labor disruptions that could adversely affect our financial condition and results of operations.

We have significant operations throughout the world. In a number of countries outside the U.S., our employees are covered by collective bargaining agreements. As the result of various corporate or operational actions, which our management has undertaken or may be made in the future, we could encounter labor disruptions. These disruptions may be subject to local media coverage, which could damage our reputation. Additionally, the disruptions could delay our ability to meet customer orders and could adversely affect our results of operations. Any labor disruptions could also have an impact on our other employees. Employee morale and productivity could suffer, and we may lose valued employees whom we wish to retain.

We may not realize the expected benefits from strategic alliances, which could adversely affect our operations.

We have several strategic alliances with large, complex organizations and other companies with which we work to offer complementary products and services. There can be no assurance we will realize the expected benefits from these strategic alliances. If successful, these relationships may be mutually beneficial and result in shared growth. However, alliances carry an element of risk because, in most cases, we must both compete and collaborate with the same company from one market to the next. Should our strategic partnerships fail to perform, we could experience delays in research and development or experience other operational difficulties.

We are exposed to counterparty default risks with our financial institutions and insurance providers.

If one or more of the depository institutions in which we maintain significant cash balances were to fail, our ability to access these funds might be temporarily or permanently limited, and we could face material liquidity problems and financial losses.

The lenders of our 2018 credit facility consist of several participating financial institutions. Our revolving line of credit allows us to provide letters of credit in support of our obligations for customer contracts and provides additional liquidity. If our lenders were unable to honor their line of credit commitments due to the loss of a participating financial institution or other circumstance, we would need to seek alternative financing, which may not be under acceptable terms, and therefore could adversely impact our ability to successfully bid on future sales contracts and adversely impact our liquidity and ability to fund some of our internal initiatives or future acquisitions.

Risks Related to Our Technology and Intellectual Property

If we are unable to adequately protect our intellectual property, we may need to expend significant resources to enforce our rights or suffer competitive injury.

While we believe our patents and other intellectual property have significant value, it is uncertain that this intellectual property or any intellectual property acquired or developed by us in the future will provide meaningful competitive advantages. There can be no assurance our patents or pending applications will not be challenged, invalidated, or circumvented by competitors or that rights granted thereunder will provide meaningful proprietary protection. Moreover, competitors may infringe our patents or successfully avoid them through design innovation. To combat infringement or unauthorized use of our intellectual property, we may need to commence litigation, which can be expensive and time-consuming. In addition, in an infringement proceeding
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a court may decide that a patent or other intellectual property right of ours is not valid or is unenforceable or may refuse to stop the other party from using the technology or other intellectual property right at issue on the grounds that it is non-infringing or the legal requirements for an injunction have not been met. Policing unauthorized use of our intellectual property is difficult and expensive, and we cannot provide assurance that we will be able to prevent misappropriation of our proprietary rights, particularly in countries that do not protect such rights in the same manner as in the United States.

We may face losses associated with alleged unauthorized use of third-party intellectual property.

We may be subject to claims that thereor inquiries regarding alleged unauthorized use of a third-party's intellectual property. An adverse outcome in any intellectual property litigation or negotiation could subject us to significant liabilities to third parties, require us to license technology or other intellectual property rights from others, require us to comply with injunctions to cease marketing or the use of certain products or brands, or require us to redesign, re-engineer, or rebrand certain products or packaging, any of which could affect our business, financial condition, and results of operations. If we are required to seek licenses under patents or other intellectual property rights of others, we may not be able to acquire these licenses at acceptable terms, if at all. In addition, the cost of responding to an intellectual property infringement claim, in terms of legal fees, expenses, and the diversion of management resources, whether or not the claim is valid, could have a material adverse health effects fromeffect on our business, financial condition, and results of operations.

If our products infringe the radio frequencies utilized in connectionintellectual property rights of others, we may be required to indemnify our customers for any damages they suffer. We generally indemnify our customers with respect to infringement by our products of the proprietary rights of third parties. Third parties may assert infringement claims against our customers. These claims may require us to initiate or defend protracted and costly litigation on behalf of our customers, regardless of the merits of these claims. If any of these claims succeed, we may be forced to pay damages on behalf of our customers or may be required to obtain licenses for the products they use. If we cannot obtain all necessary licenses on commercially reasonable terms, our customers may be forced to stop using our products.

If these claims prevail,we are unable to protect our information technology infrastructure and network against data corruption, cyber-based attacks or network security incidents caused by unauthorized access, we could be exposed to an increase risk of customer liability and reputational damage.

We rely on various information technology systems to capture, process, store, and report data and interact with customers, vendors, and employees. Despite taking security steps to secure all information and transactions, our information technology systems, and those of our third-party providers, may be subject to corruption from cyber-attacks, or other network security incidents. Any unauthorized access to data could result in misappropriation of the data or disruption of operations. In addition, hardware, operating system software, software libraries, and applications that we procure from third parties may contain defects in design or manufacturing that could interfere with the operation of the systems. Misuse of internal applications; theft of intellectual property, trade secrets, or other corporate assets; and inappropriate disclosure of confidential or personal information could stem from such incidents.

In addition, an increasing number of our products and services connect to and are part of the IIoT, the Internet, and public cloud services. As such, the products and services we offer may involve the transmission of large amounts of sensitive and proprietary information over public and private communications networks, as well as the processing and storage of confidential and personal customer data. While we attempt to provide adequate security measures to safeguard our products and services, techniques used to gain unauthorized access to or to sabotage systems are constantly evolving and therefore may not be recognized until launched against a target. Unauthorized access, remnant data exposure, computer viruses, denial of service attacks, accidents, employee error or malfeasance, intentional misconduct by computer "hackers", and other disruptions can occur. This can lead to gaps in infrastructure, hardware and software vulnerabilities, and security controls. The exposed or unprotected data can (i) interfere with the delivery of services to our customers, (ii) impede our customers' ability to do business, or (iii) compromise the security of systems and data, which exposes information to unauthorized third-parties. Like many companies, we are the target of cyber-attacks of varying degrees on a regular basis. Although such cyber-attacks have not had a material adverse effect on our operating results, there can be no assurance of a similar result in future security incidents.

Security incidents that occur could suspend implementationexpose us to an increased risk of lawsuits, loss of existing or purchase substitute products,potential customers, harm to our reputation and increases in our security costs. Depending on the jurisdiction, security incidents could trigger notice requirements to impacted individuals and regulatory investigations leading to penalties and increased reputational harm.

Any such operational disruption and/or misappropriation of information could result in lost sales, unfavorable publicity, product recalls or business delays and could have a material adverse effect on our business.
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We rely on information technology systems that may fail to operate effectively, require upgrades and replacements or experience breaches.

Our industry requires the continued operation of sophisticated information technology systems and network infrastructures, which may be subject to disruptions arising from events that are beyond our control. We are dependent on information technology systems, including, but not limited to, networks, applications, and outsourced services. We continually enhance and implement new systems and processes throughout our global operations.

We offer managed services and software utilizing several data center facilities located worldwide. Any damage to, or failure of, these systems could result in interruptions in the services we provide to our utility customers. As we continue to add capacity to our existing and future data centers, we may move or transfer data. Despite precautions taken during this process, any delayed or unsuccessful data transfers may impair the delivery of our services to our utility customers. We also sell vending and pre-payment systems with security features that, if compromised, may lead to claims against us.

We have a primary enterprise resource planning (ERP) system that maintains sales and transactional information to facilitate processes. This system may require updates and upgrades periodically that could be expensive and time consuming undertakings. Successful upgrades and updates provide many benefits, while unsuccessful upgrades and updates may cost us significant time and resources.

The failure of these systems to operate effectively, problems with transitioning to upgraded or replacement systems, or a breach in security of these systems due to computer viruses, hacking, acts of terrorism, and other causes could materially and adversely affect our business, financial condition, and results of operations by harming our ability to accurately forecast sales demand, manage our supply chain and production facilities, achieve accuracy in the conversion of electronic data and records, and report financial and management information on a timely and accurate basis. In addition, due to the systemic internal control features within ERP systems, we may experience difficulties that could affect our internal control over financial reporting.

Financial and Market Risks

Our variable rate indebtedness subjects us to interest rate risk, which could cause our debt service obligations to increase significantly.

The 2018 credit facility bears, and other indebtedness we may incur in the future may bear, interest at a lossvariable rate. As a result, at any given time interest rates on the 2018 credit facility and any other variable rate debt could be higher or lower than current levels. If interest rates increase, our debt service obligations on our variable rate indebtedness may increase even though the amount borrowed remains the same, and therefore net income and associated cash flows, including cash available for servicing our indebtedness, may correspondingly decrease. While we continually monitor and assess our interest rate risk and have entered into derivative instruments to manage such risk, these instruments could be ineffective at mitigating all or a part of sales.our risk, including changes to the applicable margin under our 2018 credit facility.


The alteration or discontinuation of LIBOR may adversely affect our borrowing costs.

Certain of our interest rate derivatives and a portion of our indebtedness bear interest at variable interest rates, primarily based on LIBOR, which is subject to regulatory guidance and/or reform that could cause interest rates under our current or future debt agreements to perform differently than in the past or cause other unanticipated consequences. In July 2017, the Chief Executive of the U.K. Financial Conduct Authority (FCA), which regulates LIBOR, announced that the FCA will no longer persuade or compel banks to submit rates for the calculation of LIBOR after 2021. However, on November 30, 2020, the ICE Benchmark Administration Limited announced its plan to extend the date that most U.S. LIBOR values would cease being computed and announced from December 31, 2021 to June 30, 2023. Such announcement indicates that the continuation of LIBOR on the current basis cannot and will not be guaranteed, and the timing of such discontinuation, modifications or other reforms to LIBOR is uncertain. At this time, it is not possible to predict the effect any discontinuance, modification or other reforms to LIBOR or any other reference rate, or the establishment of alternative reference rates will have on the Company. However, as LIBOR is expected to cease to exist in a future period, the Company’s borrowing costs may be adversely affected.

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Disruption and turmoil in global credit and financial markets, which may be exacerbated by the inability of certain countries to continue to service their sovereign debt obligations, and the possible unfavorable implications of such events for the global economy, may unfavorably impact our business, liquidity, operating results, and financial condition.

The current economic conditions, including volatility in the availability of credit and foreign exchange rates and extended economic slowdowns, have contributed to the instability in some global credit and financial markets. Additionally, at-risk financial institutions in certain countries may, without forewarning, seize a portion of depositors' account balances. The seized funds would be used to recapitalize the at-risk financial institution and would no longer be available for the depositors' use. If such seizure were to occur at financial institutions where we have funds on deposit, it could have a significant impact on our overall liquidity. While the ultimate outcome of these events cannot be predicted, it is possible that such events may have an unfavorable impact on the global economy and our business, liquidity, operating results, and financial condition.

We have pension benefit obligations, which could have a material impact on our earnings, liabilities, and shareholders' equity and could have significant adverse impacts in future periods.

We sponsor both funded and unfunded defined benefit pension plans for our international employees, primarily in Germany, France, Indonesia, India, and Italy. Our general funding policy for these qualified pension plans is to contribute amounts sufficient to satisfy regulatory funding standards of the respective countries for each plan.

The determination of pension plan expense, benefit obligation, and future contributions depends heavily on market factors such as the discount rate and the actual return on plan assets. We estimate pension plan expense, benefit obligation, and future contributions to these plans using assumptions with respect to these and other items. Changes to those assumptions could have a significant effect on future contributions as well as on our annual pension costs and/or result in a significant change to shareholders' equity.

Legal and Regulatory Risks

Changes in tax laws, valuation allowances, and unanticipated tax liabilities could adversely affect our effective income tax rate and profitability.


We are subject to income tax in the United States and numerous foreign jurisdictions. Significant judgment is required in evaluating our tax positions and determining our provision for income taxes. During the ordinary course of business, there are many transactions and calculations for which the ultimate tax determination is uncertain. We establish reserves for tax-related uncertainties based on estimates of whether, and the extent to which, additional taxes will be due. These reserves may be established when we believe that certain positions might be challenged despite our belief that our tax return positions are fully supportable. We adjust these reserves in light of changing facts and circumstances. The provision for income taxes includes the impact of reserve positions and changes to reserves that are considered appropriate, as well as valuation allowances when we determine it is more likely than not that a deferred tax asset cannot be realized. In addition, future changes in tax laws in the jurisdictions in which we operate could have a material impact on our effective income tax rate and profitability. We regularly assess all of these matters to determine the adequacy of our tax provision, which is subject to significant judgment.


The Organization for Economic Cooperation and Development guidance under the Base Erosion and Profit Shifting (BEPS) initiatives aim to minimize perceived tax abuses and modernize global tax policy. The Anti-Tax Avoidance Directives (ATAD), issued by the Council of the European Union, provides further recommendations for legislative changes under these tax policies. Additional recommendations will be forthcoming. More countries are beginning to implement legislative changes based on these BEPS recommendations.

On December 22, 2017,recommendations and ATAD measures. The OECD has also proceeded with the United States enacted comprehensive tax reform commonly referred to asadvancement under Action 1 ("Addressing the Tax Cuts and Jobs Act (Tax Act). The Tax Act makes significantChallenges of the Digital Economy") of the ‘BEPS 2.0 initiative’, which proposes further fundamental changes to the wayinternational tax system. This project includes a framework for providing taxing rights to jurisdictions based on the U.S. taxes corporations. Although we are currently evaluating the impactlocation of the Tax Act on our business,consumer regardless of current physical presence of a company. There is also a second component that would implement a global minimum tax. While there is significant uncertainty exists with respect toaround this proposal, including how the Tax Act will affect our business. Some of this uncertainty will not be resolved until clarifying Treasury regulations are promulgated or other relevant authoritative guidance is published. These include modifying the rules regarding limitations on certain deductions for executive compensation, introducing a capital investment deduction in certain circumstances, placing certain limitations on the interest deduction, modifying the rules regarding the usability of certain net operating losses, implementing a minimum tax on the global intangible low-taxed income of a “United States shareholder” of a “controlled foreign corporation,” modifying certain rules applicable to United States shareholders of controlled foreign corporations, imposing a deemed repatriation tax on certain earnings and adding certain anti-base erosion rules. It is possible that the application of these new rules may have a material and adverse impact on our consolidated results of operations, financial position, cash flows, and related financial statement disclosures.

Disruption and turmoil in global credit and financial markets, which may be exacerbated by the inability of certain countries to continue to service their sovereign debt obligations, and the possible unfavorable implications of such events for the global economy, may unfavorably impact our business, liquidity, operating results, and financial condition.

The current economic conditions, including volatility in the availability of credit and foreign exchange rates and extended economic slowdowns, have contributed to the instability in some global credit and financial markets. Additionally, at-risk financial institutions in certain countries may, without forewarning, seize a portion of depositors' account balances. The seized fundsit would be used to recapitalize the at-risk financial institution and would no longer be available for the depositors' use. If such seizure were to occur at financial institutions where we have funds on deposit,applied, if implemented, it could have a significant impact on our overall liquidity. While the ultimate outcome of these events cannot be predicted, it is possible that such events may havecreate an unfavorable impact on the global economy and our business, liquidity, operating results, and financial condition.

We are subject to international business uncertainties, obstacles to the repatriation of earnings, and foreign currency fluctuations.

A substantial portion of our revenues is derived from operations conducted outside the United States. International sales and operations may be subjected to risks such as the imposition of government controls, government expropriation of facilities, lack of a well-established system of laws and enforcement of those laws, access to a legal system free of undue influence or corruption, political instability, terrorist activities, restrictions on the import or export of critical technology, currency exchange rate fluctuations, and adverse tax burdens. Lack of availability of qualified third-party financing, generally longer receivable collection periods than those commonly practiced in the United States, trade restrictions, changes in tariffs, labor disruptions, difficulties in staffing and managing international operations, difficulties in imposing and enforcing operational and financial controls at international locations, potential insolvency of international distributors, preference for local vendors, burdens of complying with different permitting standards and a wide variety of foreign laws, and obstacles to the repatriation of earnings and cash all present additional risk to our international operations. Fluctuations in the value of international currencies may impact our operating results due to the translation to the U.S. dollar as well as our ability to compete in international markets. International expansion and market

acceptance depend on our ability to modify our technology to take into account such factors as the applicable regulatory and business environment, labor costs, and other economic conditions. In addition, the laws of certain countries do not protect our products or technologies in the same manner as the laws of the United States. Further, foreign regulations or restrictions, e.g., opposition from unions or works councils, could delay, limit, or disallow significant operating decisions made by our management, including decisions to exit certain businesses, close certain manufacturing locations, or other restructuring actions. There can be no assurance that these factors will not have a material adverse effect on our future international sales and, consequently, on our business, financial condition, and resultstax position.

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We may engage in future restructuring activities and incur additional charges in our efforts to improve profitability. We also may not achieve the anticipated savings and benefits from current or any future restructuring projects.

We have implemented multiple restructuring projects to adjust our cost structure, and we may engage in similar restructuring activities in the future. These restructuring activities reduce our available employee talent, assets, and other resources, which could slow product development, impact ability to respond to customers, increase quality issues, temporarily reduce manufacturing efficiencies, and limit our ability to increase production quickly. In addition, delays in implementing restructuring projects, unexpected costs, unfavorable negotiations with works councils, changes in governmental policies, or failure to meet targeted improvements could change the timing or reduce the overall savings realized from the restructuring project.

Business interruptions could adversely affect our business.

Our worldwide operations could be subject to hurricanes, tornadoes, earthquakes, floods, fires, extreme weather conditions, medical epidemics or pandemics, or other natural or man-made disasters or business interruptions. The occurrence of any of these business disruptions could seriously harm our business, financial condition, and results of operations.

Our key manufacturing facilities are concentrated, and, in the event of aA significant interruption in production at anynumber of our manufacturing facilities, considerable expense, time, and effort could be required to establish alternative production lines to meet contractual obligations, which would have a material adverse effect on our business, financial condition, and results of operations.

We may encounter strikes or other labor disruptions that could adversely affect our financial condition and results of operations.

We have significant operations throughout the world. In a number of countries outside the U.S., our employees are covered by collective bargaining agreements. As the result of various corporate or operational actions, which our management has undertaken or may be made in the future, we could encounter labor disruptions. These disruptions may be subject to local media coverage, which could damage our reputation. Additionally, the disruptions could delay our ability to meet customer orders and could adversely affect our results of operations. Any labor disruptions could also have an impact on our other employees. Employee morale and productivity could suffer, and we may lose valued employees whom we wish to retain.

Asset impairment could result in significant changes that would adversely impact our future operating results.

We have significant inventory, intangible assets, long-lived assets, and goodwill that are susceptible to valuation adjustments as a result of changes in various factors or conditions, which could impact our results of operations or and financial condition. Factors that could trigger an impairment of such assets include the following:
reduction in the net realizable value of inventory which becomes obsolete or exceeds anticipated demand;
changes in our organization or management reporting structure, which could result in additional reporting units, requiring greater aggregation or disaggregation in our analysis by reporting unit and potentially alternative methods/assumptions of estimating fair values;
underperformance relative to projected future operating results;
changes in the manner or use of the acquired assets or the strategy for our overall business;
unfavorable industry or economic trends; and
decline in our stock price for a sustained period or decline in our market capitalization below net book value.

We are subject to a variety of litigation that could adversely affect our results of operations, financial condition, and cash flows.

From time to time, we are involved in litigation that arises from our business. In addition, these entities may bring claims against our customers, which, in some instances, could result in an indemnification of the customer. Litigation may also relate to, among other things, product failure or product liability claims, contractual disputes, employment matters, or securities litigation. Litigation can be expensive to defend and can divert the attention of management and other personnel for long periods of time, regardless of the ultimate outcome. We may be required to pay damage awards or settlements or become subject to equitable remedies that

could adversely affect our financial condition and results of operations. While we currently maintain insurance coverage, such insurance may not provide adequate coverage against potential claims.

We may face losses associated with alleged unauthorized use of third party intellectual property.

We may be subject to claims or inquiries regarding alleged unauthorized use of a third party’s intellectual property. An adverse outcome in any intellectual property litigation or negotiation could subject us to significant liabilities to third parties, require us to license technology or other intellectual property rights from others, require us to comply with injunctions to cease marketing or the use of certain products or brands, or require us to redesign, re-engineer, or rebrand certain products or packaging, any of which could affect our business, financial condition, and results of operations. If we are required to seek licenses under patents or other intellectual property rights of others, we may not be able to acquire these licenses at acceptable terms, if at all. In addition, the cost of responding to an intellectual property infringement claim, in terms of legal fees, expenses, and the diversion of management resources, whether or not the claim is valid, could have a material adverse effect on our business, financial condition, and results of operations.

If our products infringe the intellectual property rights of others, we may be required to indemnify our customers for any damages they suffer. We generally indemnify our customers with respect to infringement by our products of the proprietary rights of third parties. Third parties may assert infringement claims against our customers. These claims may require us to initiate or defend protracted and costly litigation on behalf of our customers, regardless of the merits of these claims. If any of these claims succeed, we may be forced to pay damages on behalf of our customers or may be required to obtain licenses for the products they use. If we cannot obtain all necessary licenses on commercially reasonable terms, our customers may be forced to stop using our products.

We are affected by the availability and regulation of radio spectrum and could be affected by interference with the radio spectrum that we use.


A significant number of our products use radio spectrum, which are subject to regulation by the U.S. Federal Communications Commission (FCC) in the United States.. The FCC may adopt changes to the rules for our licensed and unlicensed frequency bands that are incompatible with our business. In the past, the FCC has adopted changes to the requirements for equipment using radio spectrum, and it is possible that the FCC or the U.S. Congress will adopt additional changes.


Although radio licenses are generally required for radio stations, Part 15 of the FCC’sFCC's rules permits certain low-power radio devices (Part 15 devices) to operate on an unlicensed basis. Part 15 devices are designed for use on frequencies used by others. These other users may include licensed users, which have priority over Part 15 users. Part 15 devices cannot cause harmful interference to licensed users and must be designed to accept interference from licensed radio devices. In the United States, our smart metering solutions are typically Part 15 devices that transmit information to (and receive information from, if applicable) handheld, mobile, or fixed network systems pursuant to these rules.


We depend upon sufficient radio spectrum to be allocated by the FCC for our intended uses. As to the licensed frequencies, there is some risk that there may be insufficient available frequencies in some markets to sustain our planned operations. The unlicensed frequencies are available for a wide variety of uses and may not be entitled to protection from interference by other users who operate in accordance with FCC rules. The unlicensed frequencies are also often the subject of proposals to the FCC requesting a change in the rules under which such frequencies may be used. If the unlicensed frequencies become crowded to unacceptable levels, restrictive, or subject to changed rules governing their use, our business could be materially adversely affected.


We have committed, and will continue to commit, significant resources to the development of products that use particular radio frequencies. Action by the FCC could require modifications to our products. The inability to modify our products to meet such requirements, the possible delays in completing such modifications, and the cost of such modifications all could have a material adverse effect on our future business, financial condition, and results of operations.


Outside of the United States, certain of our products require the use of RF and are subject to regulations in those jurisdictions where we have deployed such equipment. In some jurisdictions, radio station licensees are generally required to operate a radio transmitter, and such licenses may be granted for a fixed term and must be periodically renewed. In other jurisdictions, the rules permit certain low power devices to operate on an unlicensed basis. Our smart metering solutions typically transmit to (and receive information from, if applicable) handheld, mobile, or fixed network reading devices in license-exempt bands pursuant to rules regulating such use. In Europe, we generally use the 169 megahertz (MHz), 433/4 MHz, and 868 MHz bands. In the rest of the world, we primarily use the 433/4 MHz, 920 MHz and 2.4000-2.4835 gigahertz (GHz) bands, as well as other local license-exempt bands. To the extent we introduce new products designed for use in the United States or another country into a new market, such products may require significant modification or redesign in order to meet frequency requirements and other regulatory specifications. In some countries, limitations on frequency availability or the cost of making necessary modifications may preclude

us from selling our products in those countries.jurisdictions. In addition, new consumer products may create interference with the performance of our products, which could lead to claims against us.

We may be unable to adequately protect our intellectual property.

While we believe that our patents and other intellectual property have significant value, it is uncertain that this intellectual property or any intellectual property acquired or developed by us in the future will provide meaningful competitive advantages. There can be no assurance that our patents or pending applications will not be challenged, invalidated, or circumvented by competitors or that rights granted thereunder will provide meaningful proprietary protection. Moreover, competitors may infringe our patents or successfully avoid them through design innovation. To combat infringement or unauthorized use of our intellectual property, we may need to commence litigation, which can be expensive and time-consuming. In addition, in an infringement proceeding a court may decide that a patent or other intellectual property right of ours is not valid or is unenforceable, or may refuse to stop the other party from using the technology or other intellectual property right at issue on the grounds that it is non-infringing or the legal requirements for an injunction have not been met. Policing unauthorized use of our intellectual property is difficult and expensive, and we cannot provide assurance that we will be able to prevent misappropriation of our proprietary rights, particularly in countries that do not protect such rights in the same manner as in the United States.

We have pension benefit obligations, which could have a material impact on our earnings, liabilities, and shareholders' equity and could have significant adverse impacts in future periods.

We sponsor both funded and unfunded defined benefit pension plans for our international employees, primarily in Germany, France, Italy, Indonesia, Brazil, and Spain. Our general funding policy for these qualified pension plans is to contribute amounts sufficient to satisfy regulatory funding standards of the respective countries for each plan.

The determination of pension plan expense, benefit obligation, and future contributions depends heavily on market factors such as the discount rate and the actual return on plan assets. We estimate pension plan expense, benefit obligation, and future contributions to these plans using assumptions with respect to these and other items. Changes to those assumptions could have a significant effect on future contributions as well as on our annual pension costs and/or result in a significant change to shareholders' equity.

A number of key personnel are critical to the success of our business.

Our success depends in large part on the efforts of our highly qualified technical and management personnel and highly skilled individuals in all disciplines. The loss of one or more of these employees and the inability to attract and retain qualified replacements could have a material adverse effect on our business. Specifically, uncertainty among Itron's employees about their future roles after the completion of the SSNI Acquisition may impair Itron's ability to attract, retain and motivate key personnel. In addition, some of SSNI's key employees may consider career changes due to uncertainty about their employment, distracting them from performing their duties to Itron.

If we are unable to protect our information technology infrastructure and network against data corruption, cyber-based attacks or network security breaches, we could be exposed to customer liability and reputational risk.

We rely on various information technology systems to capture, process, store, and report data and interact with customers, vendors, and employees. Despite security steps we have taken to secure all information and transactions, our information technology systems, and those of our third-party providers, may be subject to cyber attacks. Any data breaches could result in misappropriation of data or disruption of operations. In addition, hardware and operating system software and applications that we procure from third parties may contain defects in design or manufacture that could interfere with the operation of the systems. Misuse of internal applications; theft of intellectual property, trade secrets, or other corporate assets; and inappropriate disclosure of confidential information could stem from such incidents.

In addition, we have designed products and services that connect to and are part of the “Internet of Things.” While we attempt to provide adequate security measures to safeguard our products from cyber attacks, the potential for an attack remains. A successful attack may result in inappropriate access to information or an inability for our products to function properly.

Any such operational disruption and/or misappropriation of information could result in lost sales, unfavorable publicity, or business delays and could have a material adverse effect on our business.


We may not realize the expected benefits from strategic alliances.

We have several strategic alliances with large and complex organizations and other companies with which we work to offer complementary products and services. There can be no assurance we will realize the expected benefits from these strategic alliances. If successful, these relationships may be mutually beneficial and result in shared growth. However, alliances carry an element of risk because, in most cases, we must both compete and collaborate with the same company from one market to the next. Should our strategic partnerships fail to perform, we could experience delays in product development or experience other operational difficulties.

We rely on information technology systems.

Our industry requires the continued operation of sophisticated information technology systems and network infrastructures, which may be subject to disruptions arising from events that are beyond our control. We are dependent on information technology systems, including, but not limited to, networks, applications, and outsourced services. We continually enhance and implement new systems and processes throughout our global operations.

We offer managed services and software utilizing several data center facilities located worldwide. Any damage to, or failure of, these systems could result in interruptions in the services we provide to our utility customers. As we continue to add capacity to our existing and future data centers, we may move or transfer data. Despite precautions taken during this process, any delayed or unsuccessful data transfers may impair the delivery of our services to our utility customers. We also sell vending and pre-payment systems with security features that, if compromised, may lead to claims against us.

We are completing a phased upgrade of our primary enterprise resource planning (ERP) systems to allow for greater depth and breadth of functionality worldwide. System conversions are expensive and time consuming undertakings that impact all areas of the Company. While successful implementations of each phase will provide many benefits to us, an unsuccessful or delayed implementation of any particular phase may cost us significant time and resources.

The failure of these systems to operate effectively, problems with transitioning to upgraded or replacement systems, or a breach in security of these systems due to computer viruses, hacking, acts of terrorism, and other causes could materially and adversely affect our business, financial condition, and results of operations by harming our ability to accurately forecast sales demand, manage our supply chain and production facilities, achieve accuracy in the conversion of electronic data and records, and report financial and management information on a timely and accurate basis. In addition, due to the systemic internal control features within ERP systems, we may experience difficulties that could affect our internal control over financial reporting.


Changes in environmental regulations, violations of such regulations, or future environmental liabilities could cause us to incur significant costs and could adversely affect our operations.


Our business and our facilities are subject to numerous laws, regulations, and ordinances governing, among other things, the storage, discharge, handling, emission, generation, manufacture, disposal, remediation of and exposure to toxic or other hazardous substances, and certain waste products. Many of these environmental laws and regulations subject current or previous owners or operators of land to liability for the costs of investigation, removal, or remediation of hazardous materials. In addition, these laws and regulations typically impose liability regardless of whether the owner or operator knew of, or was responsible for, the presence of any hazardous materials and regardless of whether the actions that led to the presence were conducted in compliance with the law. In the ordinary course of our business, we use metals, solvents, and similar materials, which are stored on-site. The waste created by the use of these materials is transported off-site on a regular basis by unaffiliated waste haulers. Many environmental laws and regulations require generators of waste to take remedial actions at, or in relation to, the off-site disposal location even if the disposal was conducted in compliance with the law. The requirements of these laws and regulations are complex, change frequently, and could become more stringent in the future. Failure to comply with current or future environmental regulations could result in the imposition of substantial fines, suspension of production, alteration of our production processes, cessation of operations, or other actions, which could materially and adversely affect our business, financial condition, and results of operations. There can be no assurance that a claim, investigation, or liability willwould not arise
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with respect to these activities or that the cost of complying with governmental regulations in the future, willeither for an individual claim or in aggregate of multiple claims, would not have a material adverse effect on us.

We are exposed to counterparty default risks with our financial institutions and insurance providers.

If one or more of the depository institutions in which we maintain significant cash balances were to fail, our ability to access these funds might be temporarily or permanently limited, and we could face material liquidity problems and financial losses.


The lenders of our 2018 facility consist of several participating financial institutions. Our revolving line of credit allows us to provide letters of credit in support of our obligations for customer contracts and provides additional liquidity. If our lenders are not able to honor their line of credit commitments due to the loss of a participating financial institution or other circumstance, we would need to seek alternative financing, which may not be under acceptable terms, and therefore could adversely impact our ability to successfully bid on future sales contracts and adversely impact our liquidity and ability to fund some of our internal initiatives or future acquisitions.


Our international sales and operations are subject to complex laws relating to foreign corrupt practices and anti-bribery laws, among many others, and a violation of, or change in, these laws could adversely affect our operations.


The U.S. Foreign Corrupt Practices Act in the United States requires United StatesU.S. companies to comply with an extensive legal framework to prevent bribery of foreign officials. The laws are complex and require that we closely monitor local practices of our overseas offices. The United StatesU.S. Department of Justice has recently heightenedcontinues to heighten enforcement of these laws. In addition, other countries continue to implement similar laws that may have extra-territorial effect. In the United Kingdom, where we have operations, the U.K. Bribery Act imposes significant oversight obligations on us and could impact our operations outside of the United Kingdom. The costs for complying with these and similar laws may be significant and could require significant management time and focus. Any violation of these or similar laws, intentional or unintentional, could have a material adverse effect on our business, financial condition, or results of operations.

Changes in accounting principles and guidance could result in unfavorable accounting charges fines and/or effects.

We prepare our consolidated financial statements in accordance with GAAP. These principles are subject to interpretation by the Securities and Exchange Commission (SEC) and various bodies formed to create and interpret appropriate accounting principles and guidance. A change in these principles or guidance, or in their interpretations, may have a material effect on our reported results, as well as our processes and related controls, and may retroactively affect previously reported results. For example, in May 2014, the Financial Accounting Standards Board (FASB) issued Accounting Standards Update (ASU) 2014-09, Revenue from Contracts with Customers: Topic 606 (ASU 2014-09), to supersede nearly all existing revenue recognition guidance under GAAP. We adopted this standard effective January 1, 2018 using the cumulative catch-up transition method, and therefore, will recognize the cumulative effect of initially applying the revenue standard as an adjustment to the opening balance of retained earnings in the period of initial application. While we are finalizing the assessment of the impact of adoption we currently believe the most significant impact relates to our accounting for software and software-related elements, and the increased financial statement disclosures, but are continuing to evaluate the effect that the updated standard will have on our consolidated results of operations, financial position, cash flows, and related financial statement disclosures. Depending on the outcome of these evaluations for us and acquisition targets and the potential issuance of further accounting pronouncements, implementation guidelines, and interpretations, we may be required to modify our reported results, revenue recognition policies, or business practices, which could have a material adverse effect on our business, financial condition, or results of operations.

If we fail to maintain an effective system of internal controls, we may not be able to accurately report our financial results, prevent fraud, or maintain investor confidence.

Effective internal controls are necessary for us to provide reliable and accurate financial reports and effectively prevent fraud. We have devoted significant resources and time to comply with the internal control over financial reporting requirements of the Sarbanes-Oxley Act. In addition, Section 404 under the Sarbanes-Oxley Act requires that our auditors attest to the design and operating effectiveness of our controls over financial reporting. Our compliance with the annual internal control report requirement for each fiscal year will depend on the effectiveness of our financial reporting, data systems, and controls across our operating subsidiaries. Furthermore, an important part of our growth strategy has been, and will likely continue to be, the acquisition of complementary businesses, and we expect these systems and controls to become increasingly complex to the extent that we integrate acquisitions and our business grows. Likewise, the complexity of our transactions, systems, and controls may become more difficult to manage. In addition, new accounting standards may have a significant impact on our financial statements in future periods, requiring new or enhanced controls. We cannot be certain that we will ensure that we design, implement, and maintain adequate controls over our financial processes and reporting in the future, especially for acquisition targets that may not have been required to be in compliance with Section 404 of the Sarbanes-Oxley Act at the date of acquisition. Our acquisition of SSNI will be subject to this risk as they are an emerging growth company, as defined in the Jumpstart Our Business Startups Act of 2012, and have chosen to be exempt from complying with the internal control over financial reporting auditor attestation requirements of Section 404(b) of the Sarbanes-Oxley Act.

Failure to implement new controls or enhancements to controls, difficulties encountered in control implementation or operation, or difficulties in the assimilation of acquired businesses into our control system could result in additional errors, material misstatements, or delays in our financial reporting obligations. Inadequate internal controls could also cause investors to lose

confidence in our reported financial information, which could have an unfavorable effect on the trading price of our stock and our access to capital.

SSNI had identified a material weakness in their internal control over financial reporting. If this material weakness is not deemed to be remediated or if additional SSNI related material weaknesses are identified in the future, our business, results of operations and investors’ confidence in us could be materially affected.

SSNI identified a material weakness in internal control over financial reporting, as reported in their consolidated financial statements for the period ended December 31, 2016, which was not remediated as of their last filed Form 10-Q related to September 30, 2017. Specifically, they determined that the design and operation of controls related to revenue recognition were inadequate. Although SSNI management has implemented a remediation plan to address this material weakness, they provide no assurance that testing of the remediation efforts will conclude they were successful and their controls are effective. If we are required to continue remediation efforts, or if additional SSNI related material weaknesses are identified in the future this could result in financial reporting delays, increased costs, cause investors to lose confidence, require us to divert substantial resources,criminal penalties and have a material adverse effect on our business, financial condition, or results of operations.

Further, we operate in some parts of the world that have experienced governmental corruption, and, in certain circumstances, local customs and practice might not be consistent with the requirements of anti-corruption laws. We areremain subject to regulatory compliance.the risk that our employees, third party partners, or agents will engage in business practices that are prohibited by our policies and violate such laws and regulations.

We are subject to various governmental regulations in all of the jurisdictions in which we conduct business. Failure to comply with current or future regulations could result in the imposition of substantial fines, suspension of production, alteration of our production processes, cessation of operations, or other actions, which could materially and adversely affect our business, financial condition, and results of operations.


Regulations related to “conflict minerals”"conflict minerals" may force us to incur additional expenses, may result in damage to our business reputation, and may adversely impact our ability to conduct our business.


In August 2012, under the Dodd-Frank Wall Street Reform and Consumer Protection Act of 2010, theThe SEC has adopted requirementsrules regarding disclosure for companies that use certain minerals and derivative metals (referred to as “conflict minerals,”"conflict minerals", regardless of their actual country of origin) in their products. Some of these metals are commonly used in electronic equipment and devices, including our products. These requirements require companies to investigate, disclose and report whether or not such metals originated from the Democratic Republic of Congo or adjoining countries and required due diligence efforts. We may not be able to sufficiently verify the origins for all minerals used in our products, and our reputation may suffer if we determine that our products contain conflict minerals that are not determined to be conflict free or if we are unable to sufficiently verify the origins for all conflict minerals used in our products. At times, our customers also request or require that we confirm whether our products contain conflict-free minerals, and this may result in challenges in timely satisfying such customers' requests, if at all. There may be increasedare costs associated with complying with these disclosure requirements, including for diligence to determine the sources of conflict minerals used in our products and related components and other potential changes to products, processes or sources of supply as a consequence of such verification activities. Further interpretation and implementation of these rules could adversely affect the sourcing, supply, and pricing of materials used in our products.

ITEMItem 1B: UNRESOLVED STAFF COMMENTSUnresolved Staff Comments

None.


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ITEMItem 2:    PROPERTIESProperties
We own our headquarters facility, which is located in Liberty Lake, Washington.
The following table lists our major manufacturing facilities by the locationregion and product line.

location:
RegionProduct LineLocation
RegionNorth AmericaElectricityGasWaterMultiple Product LinesOconee, SC (O)
Waseca, MN (L)
North AmericaNoneNoneNone
Waseca, MN - G,W (L)
Oconee, SC - E, G (O)
Europe, Middle East, and Africa
Chasseneuil, France (O)

Argenteuil,
Macon,
France (L)
Reims,(O)
Massy,
France (O)
(L)
Karlsruhe, Germany (O)

Massy, France (L)
Macon, France (O)

Oldenburg, Germany (O)

Godollo, Hungary (O)
Asti, Italy (O)
Godollo, Hungary -
E, G, W (O)

Asia/PacificNoneWujiang, China (L)
Suzhou, China (L)
Dehradun, India (L)
Bekasi, Indonesia - E,W (O)
Latin AmericaNoneNoneAmericana, Brazil (O)None


(O) - Manufacturing facility is owned
(L) - Manufacturing facility is leased
E - Electricity manufacturing facility, G - Gas manufacturing facility, W - Water manufacturing facility
Our principal properties are in good condition, and we believe our current facilities are sufficient to support our operations. Our major manufacturing facilities are owned, while smaller factories are typically leased.

In addition to our manufacturing facilities, we have numerous sales offices, productresearch and development facilities, and distribution centers, which are located throughout the world.

ITEMItem 3:     LEGAL PROCEEDINGSLegal Proceedings
None.
SEC regulations require us to disclose certain information about proceedings arising under federal, state or local environmental provisions if we reasonably believe that such proceedings may result in monetary sanctions above a stated threshold. Pursuant to the SEC regulations, Itron uses a threshold of $1 million or more for purposes of determining whether disclosure of any such proceedings is required. Under this threshold, Itron does not have any legal proceedings to report.


ITEMItem 4:     MINE SAFETY DISCLOSURESMine Safety Disclosures

Not applicable.



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PART II

ITEM 5:MARKET FOR REGISTRANT’S COMMON EQUITY, RELATED STOCKHOLDER MATTERS AND ISSUER PURCHASES OF EQUITY SECURITIES

Item 5:    Market for Registrant's Common Equity, Related Stockholder Matters and Issuer Purchases of Equity Securities

Market Information for Common Stock
Our common stock is traded on the NASDAQ Global Select Market. The following table reflectsMarket under the range of high and low common stock sales prices for the four quarters of 2017 and 2016 as reported by the NASDAQ Global Select Market.

 2017 2016
 High Low High Low
First Quarter$66.20
 $58.70
 $43.00
 $30.31
Second Quarter$71.10
 $59.15
 $45.51
 $39.78
Third Quarter$77.45
 $67.20
 $56.23
 $42.34
Fourth Quarter$79.40
 $63.90
 $65.75
 $51.90

symbol ITRI.
Performance Graph
The following graph compares the five-year cumulative total return to shareholders on our common stock with the five-year cumulative total return of our peer group of companies used for the year ended December 31, 20172020 and the NASDAQ Composite Index.
itri-20201231_g1.jpg
* $100 invested on 12/31/12December 31, 2015, in stock or index, including reinvestment of dividends.
Fiscal years ending December 31.

The performance graph above is being furnished solely to accompany this Report pursuant to Item 201(e) of Regulation S-K and is not being filed for purposes of Section 18 of the Securities Exchange Act of 1934, as amended, and is not to be incorporated by reference into any of our filings, whether made before or after the date hereof, regardless of any general incorporation language in such filing.
The above presentation assumes $100 invested on December 31, 20122015 in the common stock of Itron, Inc., the peer group, and the NASDAQ Composite Index, with all dividends reinvested. With respect to companies in the peer group, the returns of each such corporation have been weighted to reflect relative stock market capitalization at the beginning of each annual period plotted. The historical stock prices shown above for our common stock are historical and not necessarily indicative of future price performance.


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Table of Contents
Each year, we reassess our peer group to identify global companies that are either direct competitors or have similar industry and business operating characteristics. Our 20162020 peer group includes the following publicly traded companies: Badger Meter, Inc., Echelon Corporation, National Instruments Corporation,Landis+Gyr, Mueller Water Products, Inc., and Xylem, Inc. (Sensus). Our 2020 peer group was updated due to the direction of one of our peer's business. Our 2020 peer group was updated to exclude Roper Technologies, Inc., and Silver Spring Networks, Inc. (SSNI). Our 2017 peer group includes due to the following publicly traded companies: Badger Meter, Inc., Echelon Corporation, Landis+Gyr, National Instruments Corporation, and Roper Technologies, Inc. The 2017 peer group was created as a resultdirection of our acquisition of SSNI and to add Landis+Gyr as a peer after they became publicly traded in 2017.its business


Issuer Repurchase of Equity Securities
No
Period
Total Number of
Shares Purchased (1)
Average Price Paid per ShareTotal Number of Shares Purchased as Part of Publicly Announced Plans or ProgramsMaximum Dollar Value of Shares that May Yet Be Purchased Under the Plans or Programs
In thousands
October 1, 2020 through October 31, 2020— $— — $— 
November 1, 2020 through November 30, 20204,409 73.72 — — 
December 1, 2020 through December 31, 20203,222 84.20 — — 
Total7,631 — 

(1)Shares purchased represent shares transferred to us by certain employees who vested in restricted stock units and used shares to pay all, or a portion of, our common stock were repurchased during the quarter ended December 31, 2017.related taxes.


Holders
At January 31, 2018,2021, there were 203 179holders of record of our common stock. This does not include persons whose stock is in nominee or accounts through brokers.


Dividends
Since the inception of the Company, we have not declared or paid cash dividends. We intend to retain future earnings for the development of our business and do not anticipate paying cash dividends in the foreseeable future.



ITEMItem 6:     SELECTED CONSOLIDATED FINANCIAL DATASelected Financial Data


The selected consolidated financial data belowPart II, Item 6 is derived from our consolidated financial statements. Information included inno longer required as the table below from fiscal years 2015 through 2017 Consolidated Statements of Operations and Consolidated Statements of Cash Flows, andcompany has applied certain provisions within the Consolidated Balance Sheets for 2016 and 2017, have been audited by an independent registered public accounting firm.
These selected consolidated financial and other data represent portions of our financial statements. You should read this information together withamendment to Regulation S-K Item 7: “Management’s Discussion and Analysis of Financial Condition and Results of Operations” and Item 8: “Financial Statements and Supplementary Data” included in this Annual Report301, which became effective on Form 10-K. Historical results are not necessarily indicative of future performance.February 10, 2021.
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 Year Ended December 31,
 
2017(6)
 
2016(4)
 2015 
2014(3)
 
2013(2)
 (in thousands, except per share data)
Consolidated Statements of Operations Data         
Revenues$2,018,197
 $2,013,186
 $1,883,533
 $1,947,616
 $1,938,025
Cost of revenues1,343,043
 1,352,866
 1,326,848
 1,333,566
 1,323,257
Gross profit675,154
 660,320
 556,685
 614,050
 614,768
Operating income (loss)151,426
 96,211
 52,846
 480
 (139,863)
Net income (loss) attributable to Itron, Inc.57,298
 31,770
 12,678
 (23,670) (153,153)
Earnings (loss) per common share - Basic$1.48
 $0.83
 $0.33
 $(0.60) $(3.90)
Earnings (loss) per common share - Diluted$1.45
 $0.82
 $0.33
 $(0.60) $(3.90)
Weighted average common shares outstanding - Basic38,655
 38,207
 38,224
 39,184
 39,281
Weighted average common shares outstanding - Diluted39,387
 38,643
 38,506
 39,184
 39,281
          
Consolidated Balance Sheets Data         
Working capital(1)
$341,959
 $319,420
 $281,166
 $262,393
 $338,476
Total assets (5)
2,106,147
 1,577,811
 1,680,316
 1,751,085
 1,906,025
Total debt, net (5)
613,260
 304,523
 370,165
 323,307
 377,596
Total Itron, Inc. shareholders' equity786,416
 631,604
 604,758
 681,001
 839,011
          
Other Financial Data         
Cash provided by operating activities$191,354
 $115,842
 $73,350
 $132,973
 $105,421
Cash used in investing activities(148,179) (47,528) (48,951) (41,496) (56,771)
Cash provided by (used in) financing activities301,959
 (63,023) 7,740
 (91,877) (57,438)
Capital expenditures(49,495) (43,543) (43,918) (44,495) (60,020)


Table of Contents
(1)
Working capital represents current assets less current liabilities.
(2)
During 2013, we incurred a goodwill impairment charge of $174.2 million. In addition, we incurred costs of $36.3 million in 2013 related to restructuring projects to increase efficiency.
(3)
During 2014, we incurred costs of $49.5 million related to restructuring projects to improve operational efficiencies and reduce expenses.
(4)
During 2016, we incurred costs of $49.1 million related to restructuring projects to restructure various company activities in order to improve operational efficiencies, reduce expenses and improve competiveness. Refer to Item 8: “Financial Statements and Supplementary Data, Note 13: Restructuring” included in this Annual Report on Form 10-K for further disclosures regarding the restructuring charges.
(5)
Total assets and total debt for all periods presented were adjusted for the adoption of Accounting Standards Update 2015-03, Interest - Imputation of Interest.
(6)
During 2017, cash used in investing activities included $100 million paid for the acquisition of Comverge by purchasing the stock of its parent, Peak Holding Corp. In addition, cash provided by financing activities included the issuance of $300 million of senior notes as part of the financing of the acquisition of Silver Spring Networks, Inc.

ITEM 7:MANAGEMENT'S DISCUSSION AND ANALYSIS OF FINANCIAL CONDITION AND RESULTS OF OPERATIONS
Item 7:     Management's Discussion and Analysis of Financial Condition and Results of Operations
The following discussion and analysis compares the change in the consolidated financial statements for fiscal years 2020 and 2019 and should be read in conjunction with Item 8: “FinancialFinancial Statements and Supplementary Data” includedData. For comparisons of fiscal years 2019 and 2018, see our Management’s Discussion and Analysis of Financial Condition and Results of Operations in thisPart II, Item 7 of our 2019 Annual Report on Form 10-K.10-K, filed with the Securities and Exchange Commission (SEC) on February 27, 2020, and incorporated herein by reference.

The objective of Management’s Discussion and Analysis is to provide our assessment of the financial condition and results of operations including an evaluation of our liquidity and capital resources along with material events occurring during the year. The discussion and analysis focuses on material events and uncertainties known to management that are reasonably likely to cause reported financial information not to be necessarily indicative of future operating results or of future financial condition. In addition, we address matters that are reasonably likely based on management’s assessment to have a material impact on future operations. We expect that the analysis will enhance a reader’s understanding of our financial condition, cash flows, and other changes in financial condition and results of operations.
Overview


We are a technology and service company, offering end-to-endand we are a leader in the Industrial Internet of Things (IIoT). We offer solutions to enhance productivity and efficiency, primarily focused onthat enable utilities and municipalities around the globe.to safely, securely and reliably operate their critical infrastructure. Our solutions generally include robust industrial gradethe deployment of smart networks, smart meters, metersoftware, services, devices, sensors, and data management software, and knowledge application solutions, which bring additional value to the customer. Our professional services helpanalytics that allow our customers project-manage, install, implement, operate,to manage assets, secure revenue, lower operational costs, improve customer service, improve safety, and maintain their systems. enable efficient management of valuable resources. Our comprehensive solutions and data analytics address the unique challenges facing the energy, water, and municipality sectors, including increasing demand on resources, non-technical loss, leak detection, environmental and regulatory compliance, and improved operational reliability.

We operate under the Itron brand worldwide and manage and report under three operating segments: Electricity, Gas,Device Solutions, Networked Solutions, and Water. Our WaterOutcomes. The product and operating definitions of the three segments are as follows:

Device Solutions – This segment primarily includes hardware products used for measurement, control, or sensing that do not have communications capability embedded for use with our broader Itron systems, i.e., hardware-based products not part of a complete "end-to-end" solution. Examples from the Device Solutions portfolio include: standard endpoints that are shipped without Itron communications, such as our standard gas, electricity, and water meters for a variety of global water,markets and adhering to regulations and standards within those markets, as well as our heat and allocation solutions. products; communicating meters that are not a part of an Itron end-to-end solution such as Smart Spec meters; and the implementation and installation of non-communicating devices, such as gas regulators.

Networked Solutions – This structuresegment primarily includes a combination of communicating devices (e.g., smart meters, modules, endpoints, and sensors), network infrastructure, and associated application software designed and sold as a complete solution for acquiring and transporting robust application-specific data. Networked Solutions includes products and software for the implementation, installation, and management of communicating devices and data networks. Examples from the Networked Solutions portfolio include: communicating measurement, control, or sensing endpoints such as our Itron® and OpenWay® Riva meters, Itron traditional ERT® technology, Intelis smart gas or water meters, 500G gas communication modules, 500W water communication modules; GenX networking products, network modules and interface cards; and specific network control and management software applications. The IIoT solutions supported by this segment include automated meter reading (AMR), advanced metering infrastructure (AMI), smart grid and distribution automation, smart street lighting and an ever-growing set of smart city applications such as traffic management, smart parking, air quality monitoring, electric vehicle charging, customer engagement, digital signage, acoustic (e.g., gunshot) detection, and leak detection and mitigation for both gas and water systems. Our IIoT platform allows each segmentall of these industry and smart city applications to develop its own go-to-market strategy, prioritize its marketingbe run and product development requirements, and focus on its strategic investments. Our sales and marketing functions are managed under each segment. Our product development and manufacturing operations are managed on a worldwide basissingle, multi-purpose network.

Outcomes – This segment primarily includes our value-added, enhanced software and services in which we manage, organize, analyze, and interpret data to promote a global perspective in our operationsimprove decision making, maximize operational profitability, drive resource efficiency, and processes while servingdeliver results for consumers, utilities, and smart cities. Outcomes places an emphasis on delivering to Itron customers high-value, turn-key, digital experiences by leveraging the needsfootprint of our Device Solutions and Networked Solutions segments. The revenues from these offerings are primarily recurring in nature and would include any direct management of Device Solutions, Networked Solutions, and other products on behalf of our end customers. Examples from the Outcomes portfolio include: our meter data management and analytics offerings; our managed service solutions including network-as-a-service (NaaS) and platform-as-a-service, forecasting software and services; our Distributed Intelligence suite of applications and services; and any

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consulting-based engagement. Within the Outcomes segment, we also identify new business models, including performance-based contracting, to drive broader portfolio offerings across utilities and cities.

We have three measures of segment performance: revenues, gross profit (margin), and operating income (margin). Intersegment revenues are minimal. Certain operating expenses are allocated to the operating segments based upon internally established allocation methodologies. Interest income, interest expense, other income (expense), the income tax provision (benefit), and certain corporate operating expenses are neither allocated to the segments nor included in the measures of segment performance.


The following discussion includesNon-GAAP Measures
To supplement our consolidated financial informationstatements, which are prepared in accordance with accounting principles generally accepted in the United States (GAAP), as well aswe use certain adjusted or non-GAAP financial measures, such as constant currency, free cash flow,including non-GAAP operating expenses,expense, non-GAAP operating income, non-GAAP net income, adjusted EBITDA, and non-GAAP diluted earnings per share (EPS)., adjusted EBITDA, adjusted EBITDA margin, constant currency, and free cash flow. We believe thatprovide these non-GAAP financial measures when reviewedbecause we believe they provide greater transparency and represent supplemental information used by management in conjunction with GAAPits financial and operational decision making. We exclude certain costs in our non-GAAP financial measures can provide more informationas we believe the net result is a measure of our core business. We believe these measures facilitate operating performance comparisons from period to assist investorsperiod by eliminating potential differences caused by the existence and timing of certain expense items that would not otherwise be apparent on a GAAP basis. Non-GAAP performance measures should be considered in evaluating current period performanceaddition to, and not as a substitute for, results prepared in assessing future performance. For these reasons, our internal management reporting also includes non-GAAP measures.accordance with GAAP. We strongly encourage investors and shareholders to review our financial statements and publicly-filed reports in their entirety and not to rely on any single financial measure. Non-GAAPOur non-GAAP financial measures as presented herein may not be comparable to similarly titled measures useddifferent from those reported by other companies.


In our discussions of the operating results below, we sometimes refer to the impact of foreign currency exchange rate fluctuations, which are references to the differences between the foreign currency exchange rates we use to convert operating results from local currencies into U.S. dollars for reporting purposes. We also use the term constant currency,"constant currency", which represents results adjusted to exclude foreign currency exchange rate impacts. We calculate the constant currency change as the difference between the current period results translated using the current period currency exchange rates and the comparable prior period’speriod's results restated using current period currency exchange rates. We believe the reconciliations of changes in constant currency provide useful supplementary information to investors in light of fluctuations in foreign currency exchange rates.


Refer to the Non-GAAP Measures section below on pages 40-4242-44 for information about these non-GAAP measures and the detailed reconciliation of items that impacted free cash flow, non-GAAP operating expenses,expense, non-GAAP operating income, non-GAAP net income, adjusted EBITDA, and non-GAAP diluted EPS in the presented periods.



Total Company Highlights


Highlights and significant developments for the twelve monthsyear ended December 31, 2017

Revenues were $2.0 billion for2020 compared with the year ended December 31, 2017, an increase2019

Revenues were $2.2 billion compared with $2.5 billion last year, a decrease of $5.0 million.$329.1 million, or 13%

Gross margin was 33.5%27.7% compared with 32.8% in the same period30.1% last year. The increase of 70 basis points was due to improvements in our Electricity and Water segments.year

Operating expenses were $40.4decreased $7.1 million, loweror 1%, compared with 2019, and included a $59.8 million loss on sale of business and $43.2 million of restructuring expense related to the same period last year, primarily due2020 Projects
Net loss attributable to decreased restructuring expense.Itron, Inc. was $58.0 million compared with net income attributable to Itron, Inc. of $49.0 million in 2019

GAAP loss per share was $1.44 compared with diluted EPS of $1.23 in 2019
NetNon-GAAP net income attributable to Itron, Inc. was $57.3$75.3 million compared with $31.8$132.8 million in 2016.2019

Adjusted EBITDA increased $19.2 million, or 9% compared with the same period in 2016.

GAAP diluted EPS improved $0.63 to $1.45 compared with the same period in 2016.

Non-GAAP diluted EPS improved $0.52 to $3.06was $1.85 compared with the same period last year.$3.32 in 2019

Adjusted EBITDA decreased $91.6 million, or 34%, to $178.4 million compared with adjusted EBITDA of $270.0 million in 2019
Total backlog was $1.8$3.3 billion, and twelve-month backlog was $931 million$1.2 billion at December 31, 2017.2020, compared with $3.2 billion and $1.5 billion at December 31, 2019.


Comverge Acquisition
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Outlook for 2021 due to COVID-19
The COVID-19 pandemic has had global economic impacts including disrupting global supply chains and creating market volatility. The extent of the recent pandemic and its ongoing impact on our operations is volatile but is being monitored closely by our management. While certain of our European factories were closed during portions of the first half of 2020 due to government actions and local conditions, all were open by May and throughout the remainder of the year. Any further closures that may be imposed on us could impact our results for 2021. Incremental costs we have incurred related to COVID-19, such as personal protective equipment, increased cleaning and sanitizing of our facilities, and other such items, have not been material to date. At this time, we have not identified any significant decrease in long-term customer demand for our products and services. Certain of our customers’ projects and deployments have shifted into 2021 and beyond. For more information on risks associated with the COVID-19 pandemic, please see our risk in Part I, Item 1A, Risk Factors.

The COVID-19 pandemic remains a rapidly evolving situation. Changes in the mix of earnings or losses from our different geographical operations, as well as any future enactment of tax legislation and other factors, may result in more volatile quarterly and annual effective tax rates. The detrimental impacts to financial results may be partially offset by financial assistance from the U.S. or the municipalities in which we operate, including employer payroll tax credits for wages paid to employees who are unable to work during the COVID-19 outbreak. Other benefits, including options to defer payroll tax payments and additional deductions, have resulted in reduced future cash outlays in the near term.

2020 Restructuring Plan
On June 1, 2017, we completed the acquisitionSeptember 17, 2020, our Board of Comverge by purchasing the stock of its parent, Peak Holding Corp. (Comverge). Comverge is an industry leading provider of integrated cloud-based demand response, energy efficiency and customer engagement solutions that allow electric utilities to improve grid reliability, lower energy costs, meet regulatory demands, and enhance customer experience. This acquisition provides opportunities to combine our technologies and continues our focus on transitioning from a hardware manufacturer into a total solutions provider, delivering even more value to our customers.

The acquisition resulted in the recognition of $36.5 million of intangible assets that will be amortized over 8-15 years, and goodwill in our Electricity reporting unit of $59.7 million. We anticipate this acquisition will be accretive for the year ended December 31, 2018. Comverge contributed $32.4 million in revenues from the acquisition on June 1, 2017 through the year ended December 31, 2017. For further discussion of the Comverge acquisition, refer to Item 8: “Financial Statements, Note 17: Business Combinations.”

Silver Spring Networks, Inc. Acquisition
On January 5, 2018, we completed our acquisition of Silver Spring Networks, Inc. (SSNI) by purchasing all outstanding shares for $16.25 per share, resulting in a total purchase price, net of cash, of approximately $810 million. SSNI provided Internet of Important ThingsTM connectivity platforms and solutions to utilities and cities. The acquisition continues our focus on expanding management services and software-as-a-service solutions, which allows us to provide more value to our customers by optimizing devices, network technologies, outcomes and analytics. This entity will operate and be managed as a separate operating segment.

As a part of the acquisition of SSNI, we entered into a $1.15 billion senior secured credit facility (the 2018 credit facility), which amended and restated the senior secured credit facility we entered into in 2015. The 2018 credit facility consists of a $650 million U.S. dollar term loan and a multicurrency revolving line of credit with a principal amount of up to $500 million. 

On December 22, 2017 and January 19, 2018, we issued $300 million and $100 million of 5.00% senior notes, respectively (Notes). The Notes were issued pursuant to an indenture dated December 22, 2017, mature in 2026, and are guaranteed by all of our subsidiaries that guarantee our borrowings under the 2018 credit facility. For further discussion of the Notes, refer to Item 1: "Financial Statements, Note 6: Debt and Note 19: Subsequent Events."

2018 Restructuring Projects
On February 22, 2018, our BoardDirectors approved a restructuring plan (2018(the 2020 Projects). The 2018 Projects will include, which includes activities that continue our efforts to optimize our global supply chain and manufacturing operations, product development, and sales and marketing organizations. We expectorganizations, and other overhead. These projects are scheduled to be substantially complete the plan by the end of 2020.2022. We estimate pre-tax restructuring charges of $100$55 million to $110$65 million, withof which approximately $35 million to $45 million will result in cash expenditures, and the remainder relates to non-cash charges. Of the total expected charges, $43.2 million was recognized in 2020. The largest component of expected remaining costs to be recognized is related to a non-cash cumulative translation adjustment charge. Many of the affected employees are represented by unions or works councils, which require consultation, and potential restructuring projects may be subject to regulatory approval, both of which could impact the timing of charges, total expected charges, cost recognized, and planned savings in certain jurisdictions. Refer to Item 8: Financial Statements and Supplementary Data, Note 13: Restructuring for more information.

Sale of Business
On June 25, 2020, we closed on the sale of five subsidiaries comprising our manufacturing and sales operations in Latin America to buyers led by Instalación Profesional y Tecnologías del Centro S.A. de C.V., a Mexican company doing business as Accell in Brazil (Accell), through the execution of various definitive stock purchase agreements. The sale of these Latin America-based operations is part of our continued strategy to improve profitability and focus on growing our Networked Solutions and Outcomes businesses in Latin America and throughout the world. We retained the intellectual property rights to our products sold in Latin America. As part of the transaction, we entered into an intellectual property license agreement whereby Accell pays a royalty on certain products manufactured by Accell using licensed Company intellectual property. In addition, Accell serves as the exclusive distributor for our Device Solutions, Networked Solutions, and Outcomes product and service offerings in Latin America. We recognized a loss on sale of business of $59.8 million during the year ended December 31, 2020, primarily due to foreign currency translation losses and allocated goodwill. Refer to Item 8: Financial Statements and Supplementary Data, Note 18: Sale of Business for more information.

Credit Facility Revolving Line of Credit
In March 2020, we drew $400 million in U.S. dollars under the multicurrency revolving line of credit (the revolver) within the credit facility that was initially entered on January 5, 2018 and amended on October 18, 2019 (2018 credit facility) to increase our cash position and preserve future financial flexibility. During the fourth quarter, we repaid the $400 million under the revolver. At December 31, 2020, there were no amounts outstanding under the revolver and $64.9 million was utilized by outstanding standby letters of credit, resulting in $435.1 million available for additional borrowings or standby letters of credit under the revolver. At December 31, 2020, $235.1 million was available for additional standby letters of credit under the letter of credit sub-facility and no amounts were outstanding under the swingline sub-facility.

Credit Facility Amendment
On October 19, 2020, we completed a second amendment to our 2018 credit facility. This amendment adjusts the maximum total net leverage ratio thresholds for the period beginning with the fourth quarter of 2020 through the fourth quarter of 2021 to allow for increased operational flexibility. The maximum leverage ratio is increased to 4.75:1 for the fourth quarter of 2020 and the first quarter of 2021 and 4.5:1 for the second quarter through the fourth quarter of 2021. An additional level of pricing was added to the existing pricing grid and is effective throughout the remaining term of the 2018 credit facility. Beginning with the
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fourth quarter of 2020, the commitment fee ranges from 0.15% to 0.30% and drawn amounts are subject to a margin ranging from 1.00% to 2.00%. Debt fees of approximately $1.4 million were incurred for the amendment, as well as other legal and advisory fees. Both the U.S. term loan (the term loan) and the revolver may be repaid without penalty. Amounts repaid on the term loan may not be reborrowed and amounts borrowed under the revolver may be repaid and reborrowed until the revolver's maturity, at which time all outstanding loans together with all accrued and unpaid interest must be repaid.

Stock Repurchase Authorization
On March 14, 2019, Itron's Board of Directors authorized the Company to repurchase up to $50 million of annualized savings when substantially complete.our common stock over a 12-month period (the 2019 Stock Repurchase Program). Following the announcement of the program and through December 31, 2019, we repurchased 529,396 shares at an average share price of $47.22 (including commissions) for a total of $25 million. The program expired on March 13, 2020, and no additional shares were repurchased during 2020.



Total Company GAAP and Non-GAAP Highlights and Unit ShipmentsEndpoints Under Management


Year Ended December 31,
In thousands, except margin and per share data2020% Change2019
GAAP
Revenues
Product revenues$1,889,173 (15)%$2,220,395 
Service revenues284,177 1%282,075 
Total revenues2,173,350 (13)%2,502,470 
Gross profit602,167 (20)%752,319 
Operating expenses612,562 (1)%619,636 
Operating income (loss)(10,395)NM132,683 
Other income (expense)(46,244)(22)%(59,651)
Income tax benefit (provision)(238)NM(20,617)
Net income (loss) attributable to Itron, Inc.(57,955)NM49,006 
Non-GAAP(1)
Non-GAAP operating expenses$470,028 (10)%$519,954 
Non-GAAP operating income132,139 (43)%232,365 
Non-GAAP net income attributable to Itron, Inc.75,253 (43)%132,795 
Adjusted EBITDA178,399 (34)%270,023 
GAAP Margins and EPS
Gross margin
Product gross margin25.4 %28.5 %
Service gross margin42.8 %42.4 %
Total gross margin27.7 %30.1 %
Operating margin(0.5)%5.3 %
Net income (loss) per common share - Basic$(1.44)$1.24 
Net income (loss) per common share - Diluted$(1.44)$1.23 
Non-GAAP EPS (1)
Non-GAAP diluted EPS$1.85 $3.32 

(1)These measures exclude certain expenses that we do not believe are indicative of our core operating results. See pages 42-44 for information about these non-GAAP measures and reconciliations to the most comparable GAAP measures.

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 Year Ended December 31,
 2017 % Change 2016 % Change 2015
 (in thousands, except margin and per share data)
GAAP         
Revenues         
Product revenues$1,813,925
 (1)% $1,830,070
 8% $1,699,534
Service revenues204,272
 12% 183,116
 —% 183,999
Total revenues2,018,197
 —% 2,013,186
 7% 1,883,533
          
Gross profit675,154
 2% 660,320
 19% 556,685
Operating expenses523,728
 (7)% 564,109
 12% 503,839
Operating income151,426
 57% 96,211
 82% 52,846
Other income (expense)(16,851) 45% (11,584) (26)% (15,744)
Income tax provision(74,326) 50% (49,574) 124% (22,099)
Net income attributable to Itron, Inc.57,298
 80% 31,770
 151% 12,678
   
   
  
Non-GAAP(1)
  
   
  
Non-GAAP operating expenses$479,386
 (2)% $490,104
 1% $484,967
Non-GAAP operating income195,768
 15% 170,216
 137% 71,718
Non-GAAP net income attributable to Itron, Inc.120,486
 23% 98,284
 251% 27,981
Adjusted EBITDA227,851
 9% 208,638
 91% 109,497
       
  
GAAP Margins and Earnings Per Share      
  
Gross margin         
Product gross margin33.5%   32.3%   28.4%
Service gross margin32.7%   37.9%   40.1%
Total gross margin33.5%   32.8% 
 29.6%
          
Operating margin7.5%   4.8% 
 2.8%
Basic EPS$1.48
   $0.83
 
 $0.33
Diluted EPS$1.45
   $0.82
 
 $0.33
          
Non-GAAP Earnings Per Share(1)
      
  
Non-GAAP diluted EPS$3.06
   $2.54
 
 $0.73
Introduction to Itron’s Managed Endpoint Metric

(1)
These measures exclude certain expenses that we do not believe are indicative of our core operating results. See pages 40-42 for information about these non-GAAP measures and reconciliations to the most comparable GAAP measures.

More than 15 years ago we accelerated our ability to offer utilities higher value solutions with the purchase of Schlumberger's electricity metering business. With this acquisition, Itron solidified itself as one of the leaders in AMR modules, meters, and other critical infrastructure to the electric, gas, and water utility industries. In 2008, we continued our technology advancement with our first generation of AMI focused on growing our offerings of networked products and services around the globe. We expanded our network footprint and expanded our capabilities as a unified operating platform with the acquisition of Silver Spring Networks (SSNI) in 2018, strengthening our position as a global technology leader in smart utility and smart city critical infrastructure and outcomes.
Meter
Following the acquisition of SSNI, we realigned out product portfolio into reporting segments of Device Solutions, Networked Solutions, and Communication Module SummaryOutcomes to emphasize our transformation from increasingly commoditized, undifferentiated endpoints to higher value data-centric networked solutions and outcomes. Our customers - utilities, municipalities, and cities - who deploy our Networked Solutions tend to utilize these assets for 10 to 15 years after their initial deployment. Building upon our established installed base of networked endpoints, our strategy focuses on converting our customers to long-term clients with ongoing professional services, managed services, software, security, and tools that improve data insight, risk mitigation, service resiliency, sustainability, and efficiency in their daily operations. In some instances, the "endpoints under management" are not on an Itron provided network but rather a network of another third party that has asked Itron to manage, monitor, or run the network or application for them.
We classify meters into two categories:
Our management team places an emphasis on investments, both organic and inorganic, focused on growth in our Outcomes segment. Our strategy is to build higher value solutions, applications, and customer focused outcomes upon a set of global networked endpoint assets under Itron’s active management on behalf of our clients. To inform progression of our strategy, management relies on the metric of "endpoints under management" as a leading indicator of the potential for long-term value creation and growth for our Outcomes business.
Standard metering – no built-in
Management believes using the "endpoints under management" metric enhances insight to the strategic and operational direction of our Networked Solutions and Outcomes segments to serve clients for years after their one-time installation of an endpoint.

Definition of an Endpoint Under Management
An "endpoint under management" is a unique endpoint, or data from that endpoint, which Itron manages via our networked platform or a third party's platform that is connected to one or multiple types of endpoints. Itron’s management of an endpoint occurs when on behalf of our client, we manage one or more of the physical endpoint, operating system, data, application, data analytics, and/or outcome deriving from this unique endpoint. Itron has the ability to monitor and/or manage endpoints or the data from the endpoints via NaaS, Software-as-a-Service (SaaS), and/or a licensed offering at a remote reading communication technology
Smart metering –location designated by our client. Our offerings typically, but not exclusively, provide an Itron product or Itron certified partner product to our clients that has the capability of one-way communication of meter data or two-way communication includingof data that may include remote meterproduct configuration and upgrade (consistingupgradability. Examples of these offerings include our Temetra, OpenWay®, OpenWay® Riva and Gen X.

This metric primarily of our OpenWay technology)

In addition,includes Itron or third party endpoints deployed within the electricity, water, and gas utility industries, as well as within cities and municipalities around the globe. Endpoints under management also include smart meter communication modules can beand network interface cards (NICs) within Itron’s platforms. At times, these NICs are communicating modules that were sold separately from an Itron product directly to our customers or to third party manufacturers for use in endpoints such as electric, water, and gas meters; streetlights and other types of IIoT sensors and actuators; sensors and other capabilities that the meter.end customer would like Itron to connect and manage on their behalf.


Our revenue is driven significantly byThe "endpoint under management" metric only accounts for the specific, unique endpoint itself, though that endpoint may have multiple applications, services, outcomes, and higher margin recurring offerings associated with it. This metric does not reflect the multi-application value that can be derived from the individual endpoint itself. Additionally, this metric excludes those endpoints that are non-communicating, non-Itron system hardware component sales or licensed applications that Itron does not manage the unit or the data from that unit directly.

While the one-time sale of metersthe platform and communication modules. endpoints are primarily delivered via our Networked Solutions segment, our enhanced solutions, on-going monitoring, maintenance, software, analytics, and distributed intelligent applications are predominantly recognized in our Outcomes segment. We would anticipate the opportunity to increase our penetration of Outcomes applications, software, and managed applications will increase as our Endpoints Under Management increases.

29

A summary of our meter and communication module shipmentsendpoints under management is as follows:

Year Ended December 31,
Units in thousands202020192018
Endpoints Under Management74,184 64,719 47,755 

 Year Ended December 31,
 2017 2016 2015
 (units in thousands)
Meters   
Standard15,740
 15,540
 17,560
Smart10,390
 9,340
 7,290
Total meters26,130
 24,880
 24,850
      
Stand-alone communication modules     
Smart6,250
 5,980
 5,840


Results of Operations


Revenues and Gross Margin


The actual results of and effects of changes in foreign currency exchange rates inon revenues and gross profit were as follows:

Effect of Changes in Foreign Currency Exchange RatesConstant Currency ChangeTotal Change
Year Ended December 31,
In thousands20202019
Total Company
Revenues$2,173,350 $2,502,470 $(3,384)$(325,736)$(329,120)
Gross profit602,167 752,319 (219)(149,933)(150,152)
      Effect of Changes in Foreign Currency Exchange Rates 
Constant Currency Change(1)
 Total Change
  Year Ended December 31,   
  2017 2016   
  (in thousands)
Total Company         
 Revenues$2,018,197
 $2,013,186
 $11,639
 $(6,628) $5,011
 Gross Profit675,154
 660,320
 923
 13,911
 14,834
          
      Effect of Changes in Foreign Currency Exchange Rates 
Constant Currency Change(1)
 Total Change
  Year Ended December 31,   
  2016 2015   
  (in thousands)
Total Company         
 Revenues$2,013,186
 $1,883,533
 $(34,781) $164,434
 $129,653
 Gross Profit660,320
 556,685
 (9,381) 113,016
 103,635

(1)
Constant currency change is a non-GAAP financial measure and represents the total change between periods excluding the effect of changes in foreign currency exchange rates.


Revenues
Revenues increased $5.0decreased $329.1 million in 2017,2020 compared with 2016.2019. We have been unfavorably impacted by COVID-19, which played a significant role in customer demand and lower year-over-year results. Product revenues decreased $16.1$331.2 million in 2017 primarily in our North America2020 and Europe, Middle East, and Africa (EMEA) regions. This was partially offset by improved product revenues in our Latin America and Asia Pacific regions during 2017. Serviceservice revenues increased $21.2$2.1 million in 20172020 as compared with 2016, which was primarily driven2019. Device Solutions decreased by Comverge service revenues of $19.6 million. Changes in currency exchange rates favorably impacted revenues$164.9 million; Networked Solutions decreased by $11.6$167.9 million; and Outcomes increased by $3.6 million in 2017.

Revenues increased $129.7 million, or 7%, in 2016when compared with 2015 primarily due to an increase in product revenues, which increased $130.5 million in 2016 as compared with 2015. The growth was driven primarily by increased smart metering volumes
in our North America region, as well as growth in our EMEA and Asia Pacific regions. These increases were partially offset by reduced product revenues in our Latin America region. Service revenues decreased $0.9 million in 2016 as compared with 2015. The decrease resulted from a reduction in EMEA service revenues in 2016, mostly offset by an increase in service revenues in North America.the same period last year. Changes in currency exchange rates unfavorably impacted revenues by $34.8 million. A more detailed analysis of these fluctuations, including analysis by segment, is provided$3.4 million in Operating Segment Results.2020, primarily in Device Solutions.


No single customer represented more than 10% of total revenues for the years ended December 31, 2017, 2016,2020 and 2015.2019. Our 10 largest customers accounted for 33%, 31%, and 22% of total revenues in 2017, 2016,2020 and 2015, respectively.31% of total revenues in 2019.


Gross Margin
Gross margin was 33.5%27.7% for 2017,2020, compared with 32.8%30.1% in 2016. Our gross margin associated with product sales improved to 33.5% in 2017 from 32.3% in 2016 due to improved2019. We were unfavorably impacted by COVID-19 induced operating inefficiencies, product mix particularly in our Electricity segment, and an $8.0 million insurance recovery in 2017 associated with warranty expenses previously recognized as a result of our 2015 communication module product replacement notification to customers in our Water segment. This recovery contributed 40 basis points to the gross margin improvement. Gross margin associated with our service revenues declined to 32.7% from 37.9% in 2016 due to lower marginincreased inventory reserves. Product sales in our EMEA region.

Gross margin was 32.8% in 2016, compared with 29.6% in 2015. The increase was primarily driven by the $29.4 million warranty charge recognized in 2015 previously discussed. Product gross margins increased to 32.3% in 2016 from 28.4% in 2015 as a result of the warranty charge in 2015. Service gross margin decreased to 37.9%25.4% in 20162020 from 40.1%28.5% in 2015 as a result of the closure of a services business2019. Gross margin on service revenues increased to 42.8% from 42.4% in our EMEA region.2019.


Refer to Operating Segment Results section below for further detail on total company revenues and gross margin.

Operating Expenses


The following table shows the componentsactual results of and effects of changes in foreign currency exchange rates on operating expense:expenses were as follows:

Effect of Changes in Foreign Currency Exchange RatesConstant Currency ChangeTotal Change
Year Ended December 31,
In thousands20202019
Total Company
Sales, general and administrative$276,920 $346,872 $1,466 $(71,418)$(69,952)
Research and development194,101 202,200 569 (8,668)(8,099)
Amortization of intangible assets44,711 64,286 46 (19,621)(19,575)
Restructuring37,013 6,278 (154)30,889 30,735 
Loss on sale of business59,817 — — 59,817 59,817 
Total Operating expenses$612,562 $619,636 $1,927 $(9,001)$(7,074)
    Effect of Changes in Foreign Currency Exchange Rates 
Constant Currency Change(1)
 Total Change
  Year Ended December 31,   
  2017 2016   
  (in thousands)
Total Company         
 Sales and marketing$170,008
 $158,883
 $1,548
 $9,577
 $11,125
 Product development169,977
 168,209
 (1,531) 3,299
 1,768
 General and administrative156,540
 162,815
 2,831
 (9,106) (6,275)
 Amortization of intangible assets20,785
 25,112
 261
 (4,588) (4,327)
 Restructuring6,418
 49,090
 1,925
 (44,597) (42,672)
 Total Operating expenses$523,728
 $564,109
 $5,034
 $(45,415) $(40,381)
          
    Effect of Changes in Foreign Currency Exchange Rates 
Constant Currency Change(1)
 Total Change
  Year Ended December 31,   
  2016 2015   
  (in thousands)
Total Company         
 Sales and marketing$158,883
 $161,380
 $(2,883) $386
 $(2,497)
 Product development168,209
 162,334
 (1,273) 7,148
 5,875
 General and administrative162,815
 155,715
 (2,047) 9,147
 7,100
 Amortization of intangible assets25,112
 31,673
 (705) (5,856) (6,561)
 Restructuring49,090
 (7,263) (412) 56,765
 56,353
 Total Operating expenses$564,109
 $503,839
 $(7,320) $67,590
 $60,270

(1)
Constant currency change is a non-GAAP financial measure and represents the total change between periods excluding the effect of changes in foreign currency exchange rates.



Operating expenses decreased $40.4$7.1 million for the year ended December 31, 20172020 as compared with the same period in 2016.2019. This was primarily relateddue to decreasesa decrease of $70.0 million in restructuring andsales, general and administrative expense, partially offset by an increase inexpenses due to lower variable compensation and reduced travel expenses, which includes lower acquisition and integration costs of $25.6 million classified
30

within sales, and marketing expenses.

For the year ended December 31, 2016, operating expenses increased $60.3 million as compared with the same period in 2015. This was primarily related to increased restructuring expense related to the 2016 Projects. The increases in general and administrative and product development expenses were related to variable compensation, professional service, and temporary worker expenses. This was partially offset byWe had a decrease in amortization of intangible asset expense.assets, as expected based on the amortization schedule determined at acquisition, of $19.6 million and an $8.1 million decrease in research and development expenses. These decreases were partially offset by an increase of $59.8 million in a loss on the sale of our Latin America business and a $30.7 million increase in restructuring expenses. See Item 8: Financial Statements and Supplementary Data, Note 18: Sale of Business and Note 13: Restructuring for more details.


Other Income (Expense)


The following table shows the components of other income (expense):

Year Ended December 31,
In thousands2020% Change2019
Interest income$2,998 62%$1,849 
Interest expense(39,871)(15)%(46,822)
Amortization of prepaid debt fees(4,130)(27)%(5,631)
Other income (expense), net(5,241)(42)%(9,047)
Total other income (expense)$(46,244)(22)%$(59,651)
 Year Ended December 31,
 2017 % Change 2016 % Change 2015
 (in thousands)   (in thousands)   (in thousands)
Interest income$2,126
 146% $865
 14% $761
Interest expense(10,514) 7% (9,872) (3)% (10,161)
Amortization of prepaid debt fees(1,067) (1)% (1,076) (49)% (2,128)
Other income (expense), net(7,396) 393% (1,501) (64)% (4,216)
Total other income (expense)$(16,851) 45% $(11,584) (26)% $(15,744)


Total other income (expense) for the year ended December 31, 20172020 was a net expense of $16.9$46.2 million compared with $11.6$59.7 million in 2016. 2019.

The change in other income (expense), net, for the year ended December 31, 20172020 as compared with 2016the same period in 2019 was primarily the result of $8.9 million decrease in interest expense for the credit facility, $2.7 million decrease due to fluctuations in the recognizedlower foreign currency exchange gains and losses due toresulting from transactions denominated in a currency other than anthe reporting entity's functional currency.

Total other income (expense) for the year ended December 31, 2016 was a net expensecurrency, and $1.5 million decrease in amortization of $11.6 million compared with $15.7 million in 2015. The change for the year ended December 31, 2016 as compared with 2015 was due to fluctuations in the recognized foreign currency exchange gains and losses due to transactions denominated in a currency other than an entity's functional currency. The decreased expense in 2016 was also due to the write off of unamortized prepaid debt fees, offset by an increase in 2015.interest rate swap expense of $2.2 million and an increase of $1.1 million in interest income.


Income Tax Provision


Our income tax provision was $74.3 million, $49.6$0.2 million and $22.1$20.6 million for the years ended December 31, 2017, 2016,2020 and 2015,2019, respectively. Our tax rates of 55%, 59%, and 60%rate for the yearsyear ended December 31, 2017, 2016, and 2015 differ2020 differed from the 35% U.S. federal statutory tax rate of 21% due primarily to a significant loss recognized in the second quarter for the divestiture of the majority of our Latin American business activities. Refer to Item 8: Financial Statements and Supplementary Data, Note 18: Sale of Business for additional information on the transaction. This loss was recognized for tax as a discrete item and resulted in no tax benefit. A discrete tax benefit was recognized in the third quarter for $10.1 million related to the release of a valuation allowance on U.S. foreign tax credit deferred tax assets. This release was triggered by the carryforward of tax attributes due to the filing of amended tax returns in the third quarter. Other rate drivers include losses in jurisdictions for which no benefit is recognized because of valuation allowances on deferred tax assets, the level of profit or losses in domestic and foreigninternational jurisdictions, new or revised tax legislation and accounting pronouncements, tax credits (including research and development and foreign tax), state income taxes, adjustmentsa benefit related to valuation allowances,excess stock-based compensation, and uncertain tax positions, among other items.positions.

The tax provision for the year ended December 31, 2017 was significantly impacted by the inclusion of $30.4 million of expense for the provisional determination of the impact to our deferred tax positions of the Tax Cut and Jobs Act. We will continue to review any additional guidance issued by the U.S. Department of the Treasury, Internal Revenue Service, Financial Accounting Standards Board, or other regulatory bodies and adjust our provisional amount during the measurement period, which should not extend beyond one year from the enactment date of December 22, 2017.


For additional discussion related to income taxes, see Item 8: “FinancialFinancial Statements and Supplementary Data, Note 11: Income Taxes.



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Operating Segment Results


For a description of our operating segments, refer to Item 8: “Financial Statements and Supplementary Data, Note 16: Segment Information” in this Annual Report on Form 10-K. The following tables and discussion highlight significant changes in trends or components of each operating segment.segment:
Year Ended December 31,
In thousands2020% Change2019
Segment revenues
Device Solutions$693,995 (19)%$858,881 
Networked Solutions1,249,402 (12)%1,417,254 
Outcomes229,953 2%226,335 
Total revenues$2,173,350 (13)%$2,502,470 
Year Ended December 31,
20202019
In thousands
Gross
Profit
Gross
Margin
Gross
Profit
Gross
Margin
Segment gross profit and margin
Device Solutions$86,859 12.5%$152,562 17.8%
Networked Solutions432,906 34.6%518,749 36.6%
Outcomes82,402 35.8%81,008 35.8%
Total gross profit and margin$602,167 27.7%$752,319 30.1%
Year Ended December 31,
In thousands2020% Change2019
Segment operating expenses
Device Solutions$46,090 (16)%$54,809 
Networked Solutions124,807 3%121,424 
Outcomes34,783 (7)%37,205 
Corporate unallocated406,882 —%406,198 
Total operating expenses$612,562 (1)%$619,636 
Year Ended December 31,
20202019
In thousands
Operating
Income
(Loss)
Operating
Margin
Operating
Income
(Loss)
Operating
Margin
Segment operating income (loss) and operating margin
Device Solutions$40,769 5.9%$97,753 11.4%
Networked Solutions308,099 24.7%397,325 28.0%
Outcomes47,619 20.7%43,803 19.4%
Corporate unallocated(406,882)NM(406,198)NM
Total operating income (loss) and operating margin$(10,395)(0.5)%$132,683 5.3%

32
 Year Ended December 31,  
 2017 % Change 2016 % Change 2015  
Segment Revenues(in thousands)   (in thousands)   (in thousands)  
Electricity$1,022,939
 9% $938,374
 14% $820,306
  
Gas533,624
 (6)% 569,476
 5% 543,805
  
Water461,634
 (9)% 505,336
 (3)% 519,422
  
Total revenues$2,018,197
 —% $2,013,186
 7% $1,883,533
  
            
 Year Ended December 31,
 2017 2016 2015
 
Gross
Profit
 
Gross
Margin
 Gross
Profit
 Gross
Margin
 Gross
Profit
 Gross
Margin
Segment Gross Profit and Margin(in thousands)   (in thousands)   (in thousands)  
Electricity$318,953
 31.2% $282,677
 30.1% $225,446
 27.5%
Gas191,303
 35.8% 205,063
 36.0% 185,559
 34.1%
Water164,898
 35.7% 172,580
 34.2% 145,680
 28.0%
Total gross profit and margin$675,154
 33.5% $660,320
 32.8% $556,685
 29.6%
            
 Year Ended December 31,  
 2017 % Change 2016 % Change 2015  
Segment Operating Expenses(in thousands)   (in thousands)   (in thousands)  
Electricity$225,387
 5% $214,390
 10% $194,342
  
Gas117,097
 (15)% 138,250
 17% 118,088
  
Water120,404
 (11)% 135,314
 8% 125,816
  
Corporate unallocated60,840
 (20)% 76,155
 16% 65,593
  
Total operating expenses$523,728
 (7)% $564,109
 12% $503,839
  
            
 Year Ended December 31,
 2017 2016 2015
 
Operating
Income
(Loss)
 
Operating
Margin
 Operating
Income
(Loss)
 Operating
Margin
 Operating
Income
(Loss)
 Operating
Margin
Segment Operating Income (Loss) and Operating Margin(in thousands)   (in thousands)   (in thousands)  
Electricity$93,566
 9.1% $68,287
 7.3% $31,104
 3.8%
Gas74,206
 13.9% 66,813
 11.7% 67,471
 12.4%
Water44,494
 9.6% 37,266
 7.4% 19,864
 3.8%
Corporate unallocated(60,840) 
 (76,155)   (65,593)  
Total operating income$151,426
 7.5% $96,211
 4.8% $52,846
 2.8%


Device Solutions:
Electricity:


The effects of changes in foreign currency exchange rates and the constant currency changes in certain ElectricityDevice Solutions segment financial results were as follows:

Effect of Changes in Foreign Currency Exchange RatesConstant Currency ChangeTotal Change
Year Ended December 31,
In thousands20202019
Device Solutions Segment
Revenues$693,995 $858,881 $(3,880)$(161,006)$(164,886)
Gross profit86,859 152,562 (2,040)(63,663)(65,703)
Operating expenses46,090 54,809 169 (8,888)(8,719)

      Effect of Changes in Foreign Currency Exchange Rates 
Constant Currency Change(1)
 Total Change
  Year Ended December 31,   
  2017 2016   
  (in thousands)
Electricity Segment         
 Revenues$1,022,939
 $938,374
 $4,152
 $80,413
 $84,565
 Gross Profit318,953
 282,677
 70
 36,206
 36,276
 Operating Expenses225,387
 214,390
 1,144
 9,853
 10,997
          
      Effect of Changes in Foreign Currency Exchange Rates 
Constant Currency Change(1)
 Total Change
  Year Ended December 31,   
  2016 2015   
  (in thousands)
Electricity Segment         
 Revenues$938,374
 $820,306
 $(17,643) $135,711
 $118,068
 Gross Profit282,677
 225,446
 (5,606) 62,837
 57,231
 Operating Expenses214,390
 194,342
 (3,368) 23,416
 20,048

(1)
Constant currency change is a non-GAAP financial measure and represents the total change between periods excluding the effect of changes in foreign currency exchange rates.

Revenues
Revenues - 2017 vs. 2016
Electricity revenues for 2017 increaseddecreased by $84.6$164.9 million in 2020, or 9%19%, compared with 2016. This2019 of which $3.9 million was a result of increased smart metering revenues in North America and EMEA regions, higher volumes of prepaid smart metering solutions in our Asia Pacific region, and improved service revenues in North America. This also included product revenues of $12.8 million and service revenues of $19.6 million associated with Comverge. These improvements were partially offset by a decline in service revenues in EMEA, and a decline in product revenues in Latin America.

Revenues - 2016 vs. 2015
Electricity revenues for 2016 increased by $118.1 million, or 14%, compared with 2015. This increasedue to foreign exchange rate changes. The decrease was primarilymainly due to reduced shipments driven by increased smart metering revenuesCOVID-19 and revenue decreased $33.0 million in North America and EMEA, higher volumes of prepaid smart metering solutions in our Asia Pacific region, and improved service revenue in North America. These improvements were partially offset by a decline in service revenues in EMEA, and a decline in product revenues in ourthe Latin America region. The total change in Electricity revenues was unfavorably impactedregion driven by $17.6 million due to the effect of changes in foreign currency exchange rates.

For the year ended December 31, 2017, one customer represented 19% and two additional customers each represented 11%sale of the Electricity operating segment revenues. Two customers represented 12% and 10% of total Electricity operating segment revenues, respectively, for the year ended December 31, 2016. No customer represented more than 10% of total Electricity operating segment revenuesbusiness in 2015.June 2020.


Gross Margin - 2017 vs. 2016
Gross margin was 31.2%12.5% in 2017,2020 compared with 30.1%17.8% in 2016.2019. The 110530 basis point improvement over the prior year was primarily the result of higher volumes and favorable product mix.

Gross Margin - 2016 vs. 2015
Gross margin was 30.1% in 2016, compared with 27.5% in 2015. The 260 basis point improvement over the prior year was primarily the result of increased sales of higher margin smart metering solutions in North America and planned reduction of lower margin product sales.



Operating Expenses - 2017 vs. 2016
Operating expenses increased $11.0 million, or 5%. The increasedecrease was primarily due to acquisitionCOVID-19 induced operating inefficiencies, unfavorable product mix and integration related expenses associated with the acquisition of Comverge, which are included in general and administrative expense. This was partially offset by a decrease in restructuring expenses in 2017 as compared with 2016.increased inventory reserves.


Operating Expenses - 2016 vs. 2015
Operating expenses increased by $20.0decreased $8.7 million, or 10%16%. The increasedecrease was primarily a result of a $6.6 million decrease in research and development costs, and a $2.1 million decrease due to higher restructuring expenses. In addition, generallower sales commissions and administrative expenses for the year ended December 31, 2015 included a recovery of $8.2 million related to the settlement of litigation arising from the SmartSynch acquisition. These increases were partially offset by a decrease in amortization of intangible assets expense.travel costs.


Gas:Networked Solutions:


The effects of changes in foreign currency exchange rates and the constant currency changes in certain GasNetworked Solutions segment financial results were as follows:

Effect of Changes in Foreign Currency Exchange RatesConstant Currency ChangeTotal Change
Year Ended December 31,
In thousands20202019
Networked Solutions Segment
Revenues$1,249,402 $1,417,254 $455 $(168,307)$(167,852)
Gross profit432,906 518,749 1,709 (87,552)(85,843)
Operating expenses124,807 121,424 69 3,314 3,383 
      Effect of Changes in Foreign Currency Exchange Rates 
Constant Currency Change(1)
 Total Change
  Year Ended December 31,   
  2017 2016   
  (in thousands)
Gas Segment         
 Revenues$533,624
 $569,476
 $3,426
 $(39,278) $(35,852)
 Gross Profit191,303
 205,063
 329
 (14,089) (13,760)
 Operating Expenses117,097
 138,250
 1,113
 (22,266) (21,153)
          
      Effect of Changes in Foreign Currency Exchange Rates 
Constant Currency Change(1)
 Total Change
  Year Ended December 31,   
  2016 2015   
  (in thousands)
Gas Segment         
 Revenues$569,476
 $543,805
 $(6,990) $32,661
 $25,671
 Gross Profit205,063
 185,559
 (982) 20,486
 19,504
 Operating Expenses138,250
 118,088
 (1,336) 21,498
 20,162

(1)
Constant currency change is a non-GAAP financial measure and represents the total change between periods excluding the effect of changes in foreign currency exchange rates.


Revenues - 2017 vs. 2016
Revenues decreased by $35.9$167.9 million, or 6%12%, in 20172020 compared with 2016. This2019. The change was due to a decrease in product revenues in EMEA and North Americaprimarily due to the completiontiming of significant projects incustomer deployments and the prior year,impact of COVID-19 project delays, with lower product revenue of $173.7 million partially offset by an increase in module revenues in North America and product revenues in Latin America.higher maintenance service revenue of $5.8 million.

Revenues - 2016 vs. 2015
Revenues increased by $25.7 million, or 5%, in 2016 compared with 2015. This was due to an increase in product revenues in North America, EMEA, and Asia Pacific. The total change in Gas revenues was unfavorably impacted by $7.0 million due to the effect of changes in foreign currency exchange rates.

No single customer represented more than 10% of the Gas operating segment revenues in 2017, 2016, or 2015.


Gross Margin - 2017 vs. 2016
Gross margin was 35.8%34.6% in 2017,2020 compared with 36.0%36.6% in 2016.2019. The decrease of 20200 basis points was primarily related to higher warranty expensesCOVID-19 induced operational inefficiencies and lower volumes, mostly offset by improvedunfavorable product mix.

Gross Margin - 2016 vs. 2015
Gross margin was 36.0% in 2016, compared with 34.1% in 2015. The increase of 190 basis points was related to improved product mix and increased volumes.


Operating Expenses - 2017 vs. 2016
Operating expenses decreased by $21.2 million, or 15%, in 2017. The decrease was primarily due to higher restructuring expenses in 2016.

Operating Expenses - 2016 vs. 2015
Operating expenses increased by $20.2$3.4 million, or 17%2.8%, in 2016.2020. The increase was primarily due to higher restructuring expenses as a resultincreased investment in product development of the announcement of the 2016 Projects,$7.9 million, partially offset by a decrease of $4.5 million in generalproduct marketing and administrative expense.travel expenses.


33
Water:


Outcomes:

The effects of changes in foreign currency exchange rates and the constant currency changes in certain WaterOutcomes segment financial results were as follows:

Effect of Changes in Foreign Currency Exchange RatesConstant Currency ChangeTotal Change
Year Ended December 31,
In thousands20202019
Outcomes Segment
Revenues$229,953 $226,335 $40 $3,578 $3,618 
Gross profit82,402 81,008 109 1,285 1,394 
Operating expenses34,783 37,205 18 (2,440)(2,422)

      Effect of Changes in Foreign Currency Exchange Rates 
Constant Currency Change(1)
 Total Change
  Year Ended December 31,   
  2017 2016   
  (in thousands)
Water Segment         
 Revenues$461,634
 $505,336
 $4,061
 $(47,763) $(43,702)
 Gross Profit164,898
 172,580
 524
 (8,206) (7,682)
 Operating Expenses120,404
 135,314
 2,223
 (17,133) (14,910)
          
      Effect of Changes in Foreign Currency Exchange Rates 
Constant Currency Change(1)
 Total Change
  Year Ended December 31,   
  2016 2015   
  (in thousands)
Water Segment         
 Revenues$505,336
 $519,422
 $(10,148) $(3,938) $(14,086)
 Gross Profit172,580
 145,680
 (2,793) 29,693
 26,900
 Operating Expenses135,314
 125,816
 (1,003) 10,501
 9,498

(1)
Constant currency change is a non-GAAP financial measure and represents the total change between periods excluding the effect of changes in foreign currency exchange rates.

Revenues
Revenues - 2017 vs. 2016
Revenues decreased $43.7increased $3.6 million, or 9%2%, in 2017.2020. This decrease was primarily due to lower product revenues in North America and EMEA. This was partially offset by improved product revenues in Latin America.

Revenues - 2016 vs. 2015
Revenues decreased $14.1 million, or 3%, in 2016. This decrease was primarily due to the effects of changes in foreign currency exchange rates, along with lower meter volumes in EMEA. This was partially offset by improved product and service revenues in North America and Asia Pacific.

No single customer represented more than 10% of the Water operating segment revenues in 2017, 2016, or 2015.

Gross Margin - 2017 vs. 2016
Gross margin increased to 35.7% in 2017, compared with 34.2% in 2016. The 150 basis point increase was driven by lower warranty expense in 2017, including an $8.0 million insurance recovery in North America associated with warranty expenses previously recognized as a result of our 2015 product replacement notification to customers who had purchased certain communication modules. This insurance recovery increased gross margin by 170 basis points in 2017.

Gross Margin - 2016 vs. 2015
Gross margin increased to 34.2% in 2016, compared with 28.0% in 2015, driven by reduced warranty expenses in 2016. Gross margin in 2015 was unfavorably impacted 570 basis points by the 2015 product replacement discussed above.


Operating Expenses - 2017 vs. 2016
Operating expenses decreased $14.9 million, or 11%, in 2017. The decrease was primarily due to higher restructuring expenses in 2016.

Operating Expenses - 2016 vs. 2015
Operating expenses increased by $9.5 million, or 8% in 2016. The increase was primarily due to a one-time customer adjustment recognized in 2019 in North America and an increase in software license sales and services.

Gross Margin
Gross margin was consistent at 35.8% in 2020 and 2019. Margin remained unchanged due to an unfavorable customer adjustment in 2019 in addition to higher restructuringmargin software license sales in 2020, which were offset by higher costs in 2020.

Operating Expenses
Operating expenses as a resultdecreased $2.4 million, or 6.5%, in 2020. The decrease was due to lower research and development of the announcement$1.8 million and lower marketing expense of the 2016 Projects.$0.6 million.


Corporate unallocated:


Operating expenses not directly associated with an operating segment are classified as “CorporateCorporate unallocated. These expenses decreased $15.3increased $0.7 million or 20%, in 20172020 as compared with 2016. The decrease2019. This was primarily the result of a $59.8 million loss on sale of business due to the Latin America divestiture and an increase of $30.7 million in restructuring expense primarily due to lower professional service fees associated with audit, accounting, and legal services, partially offset by an increase in acquisition and integration related expenses.

Corporate unallocated expenses increased $10.6 million, or 16%, in 2016 as compared with 2015. The increase was primarily inthe 2020 Projects. Sales, general and administrative expense dueexpenses and research and development expenses decreased $44.7 million mainly driven by lower variable compensation and reduced travel expenses. In addition, costs related to higher professional service feesthe SSNI integration decreased $25.6 million, and variable compensation.amortization of intangible assets decreased $19.6 million.

Financial Condition


Cash Flow Information:

Year Ended December 31,
In thousands202020192018
Cash provided by operating activities$109,514 $172,840 $109,755 
Cash used in investing activities(41,036)(48,180)(862,658)
Cash provided by (used in) financing activities(11,576)(97,519)395,821 
Effect of exchange rates on cash, cash equivalents, and restricted cash127 435 (7,925)
Increase (decrease) in cash, cash equivalents, and restricted cash$57,029 $27,576 $(365,007)
 Year Ended December 31,
 2017 2016 2015
 (in thousands)
Operating activities$191,354
 $115,842
 $73,350
Investing activities(148,179) (47,528) (48,951)
Financing activities301,959
 (63,023) 7,740
Effect of exchange rates on cash, cash equivalents, and restricted cash8,636
 (2,744) (13,492)
Increase in cash, cash equivalents, and restricted cash$353,770
 $2,547
 $18,647


Cash, cash equivalents, and restricted cash at December 31, 2017 were $487.32020 was $206.9 million compared with $133.6$149.9 million at December 31, 2016.2019. The $353.8$57.0 million increase in cash, cash equivalents, and restricted cash in the 2020 period was primarily the result of our net financing and investingcash flows from operating activities, related to ourpartially offset by acquisitions of Comvergeproperty, plant, and SSNI, as well as an increase in cash flow provided by operating activities.equipment, and net repayment of debt.

Cash, cash equivalents, and restricted cash at December 31, 2016 were $2.5 million higher compared with the prior year, as the increase in cash flow provided by provided by operating activities was substantially offset by an increase in cash used in financing activities.


Operating activities
Net cashCash provided by operating activities in 20172020 was $75.5$63.3 million higherlower than in 2016.2019. This increasedecrease was due to an improvement in net income adjusted for non-cash items and changes in operating asset and liabilities. Favorable adjustments include a $115.8 million reduction in cash used for accounts payable, other current liabilities, and taxes payable primarily due to the timinglower earnings, partially offset by increased net cash inflows for working capital.

34

Investing activities
Cash used in investing activities during the year ended December 31, 2016. Unfavorable adjustments include a $38.62020 was $7.1 million increasedlower than in 2019. This decrease in use of cash was primarily lower spending of $14.5 million for inventory primarily related to our strategic sourcing projectsproperty, plant, and related manufacturingequipment, as well as lower proceeds from sale of property, plant, and supplier transitions during the year ended December 31, 2017.equipment.


Net cash provided by operating activities in 2016 was $42.5 million higher than 2015. This increase was due to an improvement in net income adjusted for non-cash items and changes in operating asset and liabilities. These adjustments include a $75.1 million decreased use of cash for inventory caused by a prior year buildup for expected demand. In addition, $49.1 million of restructuring expense was recognized related to the 2016 Projects, much of which will be paid in future periods or relates to non-cash items. These improvements were partially offset by the $29.4 million warranty charge recognized during the year ended December 31, 2015 related to a product replacement notification to customers of our Water business line for which many replacements have been processed during 2016. In addition, there was a $37.8 million net reduction for unearned revenue recognized during the year for which cash was collected in previous years.


InvestingFinancing activities
Net cash used in investingfinancing activities in 2017during 2020 was $100.7$11.6 million, higher than in 2016. This increased use of cash was primarily related to our acquisition of Comverge during the year ended December 31, 2017.

Netcompared with net cash used in investing activities in 2016 was $1.42019 of $97.5 million. In 2020, we had net repayments of debt of $14.1 million. In 2019, we paid down our debt of $87.7 million lower than in 2015.

Financing activities
Net cash provided by financing activities in 2017 was $302.0 million, compared with a net use of cash of $63.0 million in 2016. The increase in cash provided by financing activities was primarily caused by the issuance of $300.0and repurchased $25 million of senior notes to finance the acquisition of SSNI. In addition, net debt repayments for the year ended December 31, 2016 were $54.9 million greater than in 2017, as cash provided from operating activities in 2017 was retained and used for the acquisitions of Comverge and SSNI.our stock.

Net cash provided by financing activities in 2016 was $70.8 million greater than in 2015, primarily a result of the net repayment of $63.2 million of borrowings in 2016, compared with utilizing $50.5 million of net proceeds during the same period in 2015. This was partially offset by a $38.3 million reduction in cash used for repurchases of common stock during the year ended December 31, 2016, compared with the same period in 2015.


Effect of exchange rates on cash and cash equivalents
Changes inThe effect of exchange rates on the cash balances of currencies held in foreign denominations resulted in an increase of $8.6 million, a decrease of $2.7 million, and a decrease of $13.5$0.1 million in 2017, 2016,2020 and 2015, respectively.an increase of $0.4 million in 2019. Our foreign currency exposure relates to non-U.S. dollar denominated balances in our international subsidiary operations, the most significant of which is the euro.operations.


Free cash flow (Non-GAAP)
To supplement our Consolidated Statements of Cash Flows presented on a GAAP basis, we use the non-GAAP measure of free cash flow to analyze cash flows generated from our operations. The presentation of non-GAAP free cash flow is not meant to be considered in isolation or as an alternative to net income as an indicator of our performance, or as an alternative to cash flows from operating activities as a measure of liquidity. We calculate free cash flows, using amounts from our Consolidated Statements of Cash Flows, as follows:

Year Ended December 31,
In thousands20202019
Cash provided by operating activities$109,514 $172,840 
Acquisitions of property, plant, and equipment(46,208)(60,749)
Free cash flow$63,306 $112,091 
  Year Ended December 31,
  2017 2016 2015
  (in thousands)
Net cash provided by operating activities $191,354
 $115,842
 $73,350
Acquisitions of property, plant, and equipment (49,495) (43,543) (43,918)
Free cash flow $141,859
 $72,299
 $29,432


Free cash flow fluctuateddecreased primarily as a result of changes in cash providedlower earnings, partially offset by operating activities.lower spending for property, plant, and equipment. See the cash flow discussion of operating activities above.


Off-balance sheet arrangements:

We have no off-balance sheet financing agreements or guarantees as defined by Item 303 of Regulation S-K at December 31, 2017 and December 31, 2016 that we believe are reasonably likely to have a current or future effect on our financial condition, results of operations, or cash flows.


Disclosures about contractual obligations and commitments:

The following table summarizes our known obligations to make future payments pursuant to certain contracts as of December 31, 2017, as well as an estimate of the timing in which these obligations are expected to be satisfied.
  Total 
Less than
1 year
 
1-3
years
 
3-5
years
 
Beyond
5 years
  (in thousands)
Credit Facilities(1)
          
USD denominated term loan $207,959
 $25,412
 $182,547
 $
 $
Multicurrency revolving line of credit 132,388
 2,664
 129,724
 
 
Senior notes 420,958
 8,458
 30,000
 30,000
 352,500
Operating lease obligations(2)
 48,602
 15,353
 16,830
 6,620
 9,799
Purchase and service commitments(3)
 156,549
 155,642
 815
 92
 
Other long-term liabilities reflected on the balance sheet under generally accepted accounting principles(4)
 84,597
 
 41,858
 12,755
 29,984
Total $1,051,053
 $207,529
 $401,774
 $49,467
 $392,283

(1)
Borrowings are disclosed within Item 8: “Financial Statements and Supplementary Data, Note 6: Debt” included in this Annual Report on Form 10-K.

(2)
Operating lease obligations are disclosed in Item 8: “Financial Statements and Supplementary Data, Note 12: Commitments and Contingencies” included in this Annual Report on Form 10-K and do not include common area maintenance charges, real estate taxes, and insurance charges for which we are obligated.

(3)
We enter into standard purchase orders in the ordinary course of business that typically obligate us to purchase materials and other items. Purchase orders can include open-ended agreements that provide for estimated quantities over an extended shipment period, typically up to one year at an established unit cost. Our long-term executory purchase agreements that contain termination clauses have been classified as less than one year, as the commitments are the estimated amounts we would be required to pay at December 31, 2017 if the commitments were canceled.

(4)
Other long-term liabilities consist of warranty obligations, estimated pension benefit payments, and other obligations. Estimated pension benefit payments include amounts from 2019-2027. Long-term unrecognized tax benefits totaling $25.4 million (net of pre-payments), which include accrued interest and penalties, are not included in the above contractual obligations and commitments table as we cannot reliably estimate the period of cash settlement with the respective taxing authorities. Additionally, because the amount and timing of the future cash outflows are uncertain, deferred revenue totaling $35.6 million, which includes deferred revenue related to extended warranty guarantees, is not included in the table. For further information on defined benefit pension plans, income taxes, and warranty obligations and deferred revenue for extended warranties, see Item 8: Financial Statements and Supplementary Data, Notes 8, 11, and 12, respectively, included in this Annual Report on Form 10-K.

Liquidity and Capital Resources:


Our principal sources of liquidity are cash flows from operations, borrowings, and salesthe sale of our common stock. Cash flows may fluctuate and are sensitive to many factors including changes in working capital and the timing and magnitude of capital expenditures and payments of debt. Working capital, which represents current assets less current liabilities, was $342.0 million at December 31, 2017.continues to be in a net favorable position.


Borrowings
On June 23, 2015,October 18, 2019, we amended our credit facility that was initially entered into an amended and restatedon January 5, 2018 (together with the amendment, the 2018 credit agreement providingfacility). The 2018 credit facility provides for committed credit facilities in the amount of $725 million$1.2 billion U.S. dollars (the 2015 credit facility).dollars. The 20152018 credit facility consists of a $225$650 million U.S. dollarthe term loan and a multicurrency revolving line of credit (the revolver)the revolver with a principal amount of up to $500 million. The revolver also contains a $300 million standby letter of credit sub-facility and a $50 million swingline sub-facility. The October 18, 2019, amendment extended the maturity date to October 18, 2024 and re-amortized the term loan based on the new balance as of the amendment date.

We drew $400 million in U.S. dollars under the revolving line of credit within the 2018 credit facility in March 2020. In light of the uncertain environment, we deemed it prudent to increase our cash position and preserve financial flexibility. We repaid the revolving line of credit during the fourth quarter of 2020. The Total Net Leverage Ratio, as defined in the amended 2018 credit facility agreement, was unchanged by this drawing.

On October 19, 2020, we completed a second amendment to our 2018 credit facility. This amendment adjusts the maximum total net leverage ratio thresholds for the period beginning with the fourth quarter of 2020 through the fourth quarter of 2021 to allow for increased operational flexibility. The maximum leverage ratio is increased to 4.75:1 for the fourth quarter of 2020 and the first quarter of 2021 and 4.50:1 for the second quarter through the fourth quarter of 2021. An additional level of pricing was added to the existing pricing grid and is effective throughout the remaining term of the 2018 credit facility. Beginning with the fourth quarter of 2020, the commitment fee ranges from 0.15% to 0.30% and drawn amounts are subject to a margin ranging
35

from 1.00% to 2.00%. Going forward, we do not expect any significant increase in interest expense as the result of this amendment.

At December 31, 2017, $125.4 million2020, no amount was outstanding under the 2018 credit facility revolver, and $342.7 million was available for additional borrowings or standby letters of credit. At December 31, 2017, $31.9$65 million was utilized by outstanding standby letters of credit, resulting in $218.1$435.1 million available for additional borrowings or standby letters of credit.

On January 5, 2018, we entered into a credit agreement (the 2018under the revolver. At December 31, 2020, $235 million was available for additional standby letters of credit facility) which amended and restatedunder the 2015 credit facility in its entirety. The 2018 credit facility provides for a $650 million term loan and a $500 million revolver, including a $300 million letter of credit sub-facility and $50 millionno amounts were outstanding under the swingline loan sub-facility. Both the term loan and the revolver mature on January 5, 2023,October 18, 2024 and may be repaid without penalty. Amounts repaid on the term loan may not be reborrowed and amounts borrowed under the revolver may be repaid and reborrowed until the revolver's maturity, at which time the revolver will terminate, and all outstanding loans together with all accrued and unpaid interest must be repaid. Principal and interest payments due in the next 12 months for the term loan are $27.7 million and $543.7 million is due beyond 12 months.


OnIn December 22, 2017 and January 2018, we issued $300a combined $400 million in aggregate principal amount of 5.00% senior notes duematuring January 15, 2026 (December(Senior Notes). The December Notes were issued pursuant to an indenture, dated as of December 22, 2017 (Indenture), among Itron, the guarantors from time to time party thereto and U.S. Bank National Association, as trustee.  The December Notes formed a part of the financing of SSNI. On January 19, 2018, we issued an additional $100 million aggregate principal amount of 5.00% senior notes due 2026 pursuant to the Indenture (January Notes). The proceeds from the sale of the January Notes were used to refinance existing indebtedness related to the acquisition of SSNI, pay related fees and expenses, and for general corporate purposes. Interest on the Senior Notes is payable semi-annually in arrears on January 15 and July 15, commencing on July 15, 2018. The $10 million interest payment due on January 15, 2021 was paid as of December 31, 2020. The Senior Notes are fully and unconditionally guaranteed, jointly and severally, on a senior unsecured basis by each of our subsidiaries that guarantee the 2018 credit facility.


Prior to maturity, we may redeem some or all of the Senior Notes, together with accrued and unpaid interest, if any, plus a "make-whole" premium. On or after January 15, 2021, we may redeem some or all of the Senior Notes at any time at declining redemption prices equal to 102.50% beginning on January 15, 2021, 101.25% beginning on January 15, 2022 and 100.00% beginning on January 15, 2023 and thereafter to the applicable redemption date. In the next 12 months, principal and interest of $10 million is due on the Senior Note. Principal and interest of $490 million is due beyond the next 12 months.

For further description of our borrowings, refer to Item 8: “FinancialFinancial Statements and Supplementary Data, Note 6: Debt, and Note 19: Subsequent Events” included in this Annual Report on Form 10-K.Debt.


For a description of our letters of credit and performance bonds, and the amounts available for additional borrowings or letters of credit under our lines of credit, including the revolver that is part of our credit facility, refer to Item 8: “FinancialFinancial Statements and Supplementary Data, Note 12: Commitments and Contingencies” included in this Annual Report on Form 10-K.Contingencies.


AcquisitionsSilver Spring Networks, Inc. Acquisition
We acquiredAs part of the acquisition of SSNI, on January 5, 2018 for approximately $810 million in consideration, which was comprised of cash on hand, the net proceeds from our private offering of December and January Notes and the refinancing of our existing 2015 facility. We will be implementingwe announced an integration plan to obtain approximately $50 million of annualized savings by the end of 2020. We anticipateFor the costyear ended December 31, 2020, we paid out $13.1 million and we have approximately $5 million to obtain these savings will be approximately $60$10 million of which 95% will result inestimated cash outlays.

Restructuring
We expect pre-tax restructuring charges associated withpayments remaining on the 2016 Projectsintegration plan, the majority of approximately $60 million, with expected annualized savings of approximately $40 million upon completion. As of December 31, 2017, $40.1 million was accrued for the restructuring projects, of which $32.5 million is expected to be paid overwithin the next 12 months.


Restructuring
On February 22, 2018,September 17, 2020, our Board of Directors approved the 2018 Projects.a restructuring plan (the 2020 Projects). The 20182020 Projects will include activities that continue our efforts to optimize ourits global supply chain and manufacturing operations, product development, and sales and marketing organizations.  We expectorganizations, and other overhead. These projects are scheduled to be substantially complete the plan by the end of 2020.2022. We estimate pre-tax restructuring charges of $100$55 million to $110 million with approximately 20% related to closing or consolidating facilities and non-manufacturing operations and approximately 80% associated with severance and other one-time termination benefits.$65 million. Of the total estimated charge, approximately 95%$35 million to $45 million will result in cash expenditures. We expectexpenditures, and the remainder relates to recordnon-cash charges.

For the majorityyear ended December 31, 2020, we paid out a net $17.1 million related to all our restructuring projects. As of the charges in the first quarterDecember 31, 2020, $72.6 million was accrued for these restructuring projects, of 2018. The 2018 Projects arewhich $31.7 million is expected to result in approximately $45 million to $50 million of annualized savings when substantially complete.be paid within the next 12 months.

Many of our employees are represented by unions or works councils, which requires consultation, and potential restructuring projects may be subject to regulatory approval, both of which could impact the timing of planned savings in certain jurisdictions.


For further details regarding our restructuring activities, refer to Item 8: “FinancialFinancial Statements and Supplementary Data, Note 13: Restructuring.


Other contractual obligations and commitments
Operating lease obligations are disclosed in Item 8: Financial Statements and Supplementary Data, Note 19: Leases and do not include common area maintenance charges, real estate taxes, and insurance charges for which we are obligated. Amounts due under operating lease liabilities for the next twelve months are $18.3 million and beyond the next twelve months are $75.6 million.

36

We enter into standard purchase orders in the ordinary course of business that typically obligate us to purchase materials and other items. Purchase orders and other purchase obligations can include open-ended agreements that provide for estimated quantities over an extended shipment period, typically up to one year at an established unit cost. Our long-term executory purchase agreements, which contain termination clauses, have been classified as less than one year, as the commitments are the estimated amounts, we would be required to pay at December 31, 2021 if the commitments were canceled. Purchase order and other purchase obligations are $236.7 million for the next twelve months and $2.5 million for periods longer than twelve months, which includes capital expenditures of $0.8 million for the next twelve months and no obligations related to capital expenditures for periods beyond twelve months.

Other long-term liabilities consist of warranty obligations, estimated pension benefit payments, and other obligations. Estimated pension benefit payments include amounts to be paid from our assets for unfunded plans and reflect expected future service. The following table summarizes our known obligations to make future payments pursuant to certain contracts as of December 31, 2020.
In thousandsNext 12 monthsBeyond the next
12 months
Warranty obligations$28,329 $13,061 
Estimated pension benefit payments3,995 119,457 

The period of cash settlement for long-term unrecognized tax benefits, which include accrued interest and penalties, cannot be reasonably estimated with the respective taxing authorities. For further information on defined benefit pension plans, income taxes, warranty obligations, and unearned revenue for extended warranties, see Item 8: Financial Statements and Supplementary Data, Note 8: Defined Benefit Pension Plans, Note 11: Income Taxes, Note 12: Commitments and Contingencies, and Note 17: Revenues, respectively.

Income Tax
Our tax provision as a percentage of income before tax typically differs from the U.S. federal statutory rate of 35%21%. Changes in our actual tax rate are subject to several factors, including fluctuations in operating results, new or revised tax legislation and accounting pronouncements, changes in the level of business in domestic and foreign jurisdictions, tax credits (including research and development and foreign tax),tax credits, state income taxes, adjustments to valuation allowances, settlement of tax audits, and uncertain tax positions, among other items. Changes in tax laws, valuation allowances, and unanticipated tax liabilities could significantly impact our tax rate.


Our cash income tax payments were as follows:

Year Ended December 31,
In thousands20202019
U.S. federal taxes paid (refunded)$(6,816)$184 
State income taxes paid914 1,664 
Foreign and local income taxes paid8,590 10,193 
Total income taxes paid$2,688 $12,041 
 Year Ended December 31,
 2017 2016 2015
 (in thousands)
U.S. federal taxes paid$17,500
 $9,000
 $15,700
State income taxes paid4,636
 4,526
 1,543
Foreign and local income taxes paid6,833
 10,761
 11,946
Total income taxes paid$28,969
 $24,287
 $29,189



Based on current projections, we expect to pay, net of refunds, approximately $13$5 million in U.S. federal taxes, $8 million inand state taxes and $14$9 million in foreign and local income taxes in 2018. These estimates exclude the impact of the acquisition of SSNI.2021.


We have not provided U.S. deferred taxes related to the cash in certain foreign subsidiaries because our investment is considered permanent in duration. As of December 31, 2017,2020, there was $46.8$43.3 million of cash and short-term investments held by certain foreign subsidiaries in which we are permanently reinvested for tax purposes. As a result of recent changes in U.S. tax legislation, any repatriation in the future would not result in U.S. federal income tax. Accordingly, there is no provision for U.S. deferred taxes on this cash. If this cash were repatriated to fund U.S. operations, additional withholding tax costs may be incurred. Tax is only one of many factors that we consider in the management of global cash. Included in the determination of the tax costs in repatriating foreign cash into the United States are the amount of earnings and profits in a particular jurisdiction, withholding taxes that would be imposed, and available foreign tax credits. Accordingly, the amount of taxes that we would need to accrue and pay to repatriate foreign cash could vary significantly.


37

Other Liquidity Considerations
In several of our consolidated international subsidiaries, we have joint venture partners who are minority shareholders. Although these entities are not wholly-owned by Itron, Inc., we consolidate them because we have a greater than 50% ownership interest and/or because we exercise control over the operations. The noncontrolling interest balance in our Consolidated Balance Sheets represents the proportional share of the equity of the joint venture entities, which is attributable to the minority shareholders. At December 31, 2017, $12.62020, $21.8 million of our consolidated cash balance iswas held in our joint venture entities. As a result, the minority shareholders of these entities have rights to their proportional share of this cash balance, and there may be limitations on our ability to repatriate cash to the United States from these entities.

At December 31, 2017, we have accrued $19.6 million of bonus and profit sharing plans expense for the expected achievement of financial and nonfinancial targets, which we expect to pay in cash during the first quarter of 2018.


General Liquidity Overview
WeNotwithstanding the expected short to mid-term impacts of the COVID-19 pandemic, we expect to grow through a combination of internal new productresearch and development, licensing technology from and to others, distribution agreements, partnering arrangements, and acquisitions of technology or other companies. We expect these activities to be funded with existing cash, cash flow from operations, borrowings, or the sale of our common stock or other securities. We believe existing sources of liquidity will be sufficient to fund our existing operations and obligations for the next 12 months and into the foreseeable future but offer no assurances. Our liquidity could be affected by the stability of the electricity, gas, and water utility industries, competitive pressures, our dependence on certain key vendors and components, changes in estimated liabilities for product warranties and/or litigation, duration of the COVID-19 pandemic, future business combinations, capital market fluctuations, international risks, and other factors described under Item 1A: “RiskRisk Factors, as well as Item 7A: “QuantitativeQuantitative and Qualitative Disclosures About Market Risk,” both included in this Annual Report on Form 10-K.Risk.

Contingencies


Refer to Item 8: “FinancialFinancial Statements and Supplementary Data, Note 12:Commitments and Contingencies” included in this Annual Report on Form 10-K.Contingencies.

Critical Accounting Estimates and Policies
Our consolidated financial statements and accompanying notes are prepared in accordance with GAAP. Preparing consolidated financial statements requires management to make estimates and assumptions that affect the reported amounts of assets, liabilities, revenue,revenues, and expenses. These estimates and assumptions are affected by management’smanagement's application of accounting policies. CriticalOur critical accounting policies for us include revenue recognition, warranty, restructuring, income taxes, business combinations, goodwill and intangible assets, defined benefit pension plans, contingencies, and stock-based compensation. Refer to Item 8: “FinancialFinancial Statements and Supplementary Data, Note 1: Summary of Significant Accounting Policies” included in this Annual Report on Form 10-KPolicies for further disclosures regarding accounting policies and new accounting pronouncements.
Revenue Recognition
Many of our revenue arrangements involve multiple deliverables, whichperformance obligations, consisting of hardware, software, and professional services such as implementation, project management, installation, and consulting services. These arrangements require us to determine the fair valuestandalone selling price of the promised goods or services underlying each deliverableperformance obligation and then allocate the total arrangement consideration among the separate deliverablesperformance obligations based on thetheir relative fair value percentages.standalone selling price. Revenues for each deliverableperformance obligation are then recognized based onupon transfer of control to the type of deliverable, suchcustomer at a point in time as 1) when the products are shipped 2)or received by a customer, or over time as services are delivered, 3) percentage-of-completion for implementation services, 4) upon receipt of customer acceptance, or 5) transfer of title and risk of loss.delivered. The majority of our revenue is recognized at a point in time when products are shipped to or received by a customer. Certain contracts that contain multiple performance obligations may contain customer-specific terms and conditions that govern service level commitments, transfer of control, and variable consideration that may involve complex accounting considerations.
Professional services revenues are recognized over time. We measure progress towards satisfying these performance obligations using input methods, most commonly based on the costs incurred in relation to the total expected costs to provide the service. The estimate of expected costs to provide services requires judgment. Cost estimates take into consideration past history and the specific scope requested by the customer or when servicesand are provided.
For implementation services, revenue is recognized using the percentage-of-completion methodupdated quarterly. Other variables impacting our estimate of contract accounting if project costs can be reliably estimated, or the completed contract method if project costs cannot be reliably estimated. The estimation of

costs through completion of a project is subject to many variables such as thecomplete include length of time to complete, changes in wages, subcontractor performance, supplier information, and business volume assumptions. Changes in underlying assumptions and estimates may adversely or favorably affect financial performance.
Under contract accounting, ifIf we estimate that the completion of a contract component (unit of accounting)performance obligation will result in a loss, then the loss is recognized in the period in which the loss becomes evident. We reevaluate the estimated loss through the completion of the contract component,performance obligation and adjust the estimated loss for changes in facts and circumstances.

A fewMany of our largercontracts with customers include variable consideration, which can include liquidated damage provisions, rebates and volume and early payment discounts, or software licenses sold where the amount of consideration is dependent on the
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number of endpoints deployed. We estimate variable consideration using the expected value method, taking into consideration contract terms, historical customer arrangementsbehavior, and historical sales. Some of our contracts with customers contain clauses for liquidated damages related to delays inthe timing of delivery or milestone accomplishments, which could become material in an event of failure to meet the contractual deadlines. At the inception of the arrangement and on an ongoing basis, we evaluate if the probability of having to pay liquidated damages represent contingent revenue and the magnitude of such damages. In the case of liquidated damages, we also take into consideration progress towards meeting contractual milestones, including whether milestones have not been achieved, specified rates, if so, we reduceapplicable, stated in the amountcontract, and history of consideration allocatedpaying liquidated damages to the delivered products and services and recognize it as a reduction in revenue in the period of default. If the arrangement is subject to contract accounting, liquidated damages resulting from failurecustomer or expected failure to meet milestones are estimated and are accounted for as a reduction in revenue in the period in which the liquidated damages are deemed probable of occurrence and are reasonably estimable.similar customers.
Certain of our revenue arrangements include an extended or noncustomarycustomer-specific warranty provision that covers all or a portion of a customer's replacement or repair costs beyond the standard or customary warranty period. Whether or not the extended warranty is separately priced in the arrangement, a portion of the arrangement's total consideration is allocated to this extended warranty deliverable. This revenue is deferred and recognized over the extended warranty coverage period. Extended or noncustomarycustomer-specific warranties do not represent a significant portion of our revenue.

We allocate consideration to each deliverableperformance obligation in an arrangement based on its relative standalone selling price. WeFor goods or services where we have observable standalone sales, the observable standalone sales are used to determine the standalone selling price. For the majority of our goods and services, we do not have observable standalone sales. As a result, we estimate the standalone selling price using vendor specific objective evidence (VSOE), if it exists, otherwise we use third-party evidence (TPE). We define VSOE aseither the adjusted market assessment approach or the expected cost plus a medianmargin approach. Approaches used to estimate the standalone selling price of recent standalone transactions that are priced within a narrow range. TPE is determined based on the prices charged by our competitors for a similar deliverable when sold separately. If neither VSOE nor TPEgiven good or service maximize the use of selling price exists forobservable inputs and consider several factors, including our pricing practices, costs to provide a unitgood or service, the type of accounting, we use estimated selling price (ESP). The objectivegood or service, and availability of ESP is toother transactional data, among others.
We determine the price,estimated standalone selling prices of goods or fair value, at which we would transact if the product or service were regularly sold by us on a standalone basis. Our determination of ESP involves a weighting of several factors based on the specific facts and circumstances of the arrangement. The factors considered include historical contractual sales, market conditions and entity specific factors, the cost to produce the deliverable, the anticipated margin on that deliverable, our ongoing pricing strategy and policies, and the characteristics of the varying markets in which the deliverable is sold.
Fair value represents the estimated price charged if an element were sold separately. If the fair value of any undelivered element included in a multiple deliverable arrangement cannot be objectively determined, revenue is deferred until all elements are delivered and services have been performed, or until the fair value can be objectively determined for any remaining undelivered elements. We review our fair values on an annual basis or more frequently if a significant trend is noted.
We analyze the selling prices used in our allocation of arrangement consideration on an annual basis. Selling prices are analyzed on abasis or more frequent basisfrequently if there is a significant change in our business necessitates a more timely analysis or if we experience significant variances in our transaction prices.
Our contracts may be modified to add, remove, or change existing performance obligations or change contract price. The accounting for modifications to our contracts involves assessing whether the products or services added to an existing contract are distinct and whether the pricing is at the standalone selling prices.price. Products or services added that are not distinct are accounted for as if it were part of the existing contract. The effect of the modification on the transaction price and on the measure of progress is recognized as an adjustment to revenue as of the date of the modification (i.e., on a cumulative catch-up basis). Those products or services that are distinct are accounted for prospectively, either as a separate contract if the additional services are priced at the standalone selling price, or as a termination of the existing contract and creation of a new contract if not priced at the standalone selling price.
Warranty
We offer standard warranties on our hardware products and large application software products. We accrue the estimated cost of new product warranties based on historical and projected product performance trends and costs during the warranty period. Testing of new products in the development stage helps identify and correct potential warranty issues prior to manufacturing. Quality control efforts during manufacturing reduce our exposure to warranty claims. When testing or quality control efforts fail to detect a fault in one of our products, we may experience an increase in warranty claims. We track warranty claims to identify potential warranty trends. If an unusual trend is noted,identified, an additional warranty accrual would be recognized if a failure event is probable and the cost can be reasonably estimated. When new products are introduced, our process relies on historical averages of similar products until sufficient data are available. As actual experience on new products becomes available, it is used to modify the historical averages to ensure the expected warranty costs are within a range of likely outcomes. Management regularly evaluates the sufficiency of the warranty provisions and makes adjustments when necessary. The warranty allowances may fluctuate due to changes in estimates for material, labor, and other costs we may incur to repair or replace projected product failures, and we may incur additional warranty and related expenses in the future with respect to new or established products, which could adversely affect our financial position and results of operations.



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Restructuring
We recognize a liability for costs associated with an exit or disposal activity under a restructuring project at its fair value in the period in which the liability is incurred. Employee termination benefits considered post-employment benefits are accrued when the obligation is probable and estimable, such as benefits stipulated by human resource policies and practices or statutory requirements. One-time termination benefits are recognized at the date the employee is notified. If the employee must provide future service greater than 60 days, such benefits are recognized ratably over the future service period. For contract termination costs, we recognize a liability upon the later of when we terminate a contract in accordance with the contract terms or when we cease using the rights conveyed by the contract.


Asset impairments associated with a restructuring project are determined at the asset group level. An impairment may be recognized for assets that are to be abandoned, are to be sold for less than net book value, or are held for sale in which the estimated proceeds are less than the net book value less costs to sell. We may also recognize impairment on an asset group, which is held and used, when the carrying value is not recoverable and exceeds the asset group's fair value. If an asset group is considered a business, a portion of our goodwill balance is allocated to it based on relative fair value. If the sale of an asset group under a restructuring project results in proceeds that exceed the net book value of the asset group, the resulting gain is recognized within restructuring expense in the Consolidated Statements of Operations.


In determining restructuring charges, we analyze our future operating requirements, including the required headcount by business functions and facility space requirements. Our restructuring costs and any resulting accruals involve significant estimates using the best information available at the time the estimates are made. Our estimates involve a number of risks and uncertainties, some of which are beyond our control, including real estate market conditions and local labor and employment laws, rules, and regulations. If the amounts and timing of cash flows from restructuring activities are significantly different from what we have estimated, the actual amount of restructuring and asset impairment charges could be materially different, either higher or lower, than those we have recognized.


Income Taxes
We estimate income tax expense in each of the taxing jurisdictions in which we operate. Changes in our actual tax rate are subject to several factors, including fluctuations in operating results, new or revised tax legislation and accounting pronouncements, changes in the level of business in domestic and foreign jurisdictions, tax credits (including research and development and foreign tax),tax credits, state income taxes, adjustments to valuation allowances, settlement of tax audits, and uncertain tax positions, among other items. Changes in tax laws, valuation allowances, and unanticipated tax liabilities could significantly impact our tax rate.


We recognize valuation allowances to reduce deferred tax assets to the extent we believe it is more likely than not that a portion of such assets will not be realized. In making such determinations, we consider all available favorable and unfavorable evidence, including scheduled reversals of deferred tax liabilities, projected future taxable income, tax planning strategies, and our ability to carry back losses to prior years. We are required to make assumptions and judgments about potential outcomes that lie outside our control. Our most sensitive and critical factors are the projection, source, and character of future taxable income. Although realization is not assured, management believes it is more likely than not that deferred tax assets, net of valuation allowance, will be realized. The amount of deferred tax assets considered realizable, however, could be reduced in the near term if estimates of future taxable income during the carryforward periods are reduced or current tax planning strategies are not implemented.


We are subject to audits in multiple taxing jurisdictions in which we operate. These audits may involve complex issues, which may require an extended period of time to resolve. We believe we have recognized adequate income tax provisions and reserves for uncertain tax positions.


In evaluating uncertain tax positions, we consider the relative risks and merits of positions taken in tax returns filed and to be filed, considering statutory, judicial, and regulatory guidance applicable to those positions. We make assumptions and judgments about potential outcomes that lie outside management’smanagement's control. To the extent the tax authorities disagree with our conclusions and depending on the final resolution of those disagreements, our actual tax rate may be materially affected in the period of final settlement with the tax authorities.


Business Combinations
On the date of acquisition, the assets acquired, liabilities assumed, and any noncontrolling interests in the acquiree are recognized at their fair values. The acquiree's results of operations are also included as of the date of acquisition in our consolidated results. Intangible assets that arise from contractual/legal rights, or are capable of being separated, as well as in-process research and development (IPR&D), are measured and recognized at fair value, and amortized over the estimated useful life. IPR&D is not amortized until such time as the associated development projects are completed or terminated. If a development project is completed, the IPR&D is reclassified as a core technology intangible asset and amortized over its estimated useful life. If the development project is terminated, the recognized value of the associated IPR&D is immediately recognized. If practicable, assets acquired and

liabilities assumed arising from contingencies are measured and recognized at fair value. If not practicable, such assets and liabilities are measured and recognized when it is probable that a gain or loss has occurred, and the amount can be reasonably estimated. The residual balance of the purchase price, after fair value allocations to all identified assets and liabilities, represents goodwill. Acquisition-related costs are recognized as incurred. Integration costs associated with an acquisition are generally recognized in periods subsequent to the acquisition date, and changes in deferred tax asset valuation allowances and acquired income tax uncertainties, including penalties and interest, after the measurement period are recognized as a component of the provision for income taxes. Our acquisitions may include contingent consideration, which require us to recognize the fair value of the estimated liability at the time of the acquisition. Subsequent changes in the estimate of the amount to be paid under the contingent consideration arrangement are recognized in the Consolidated Statements of Operations.

We estimate the preliminary fair value of acquired assets and liabilities as of the date of acquisition based on information available at that time utilizing either a cost or income approach. Contingent consideration is recorded at fair value as of the date of the acquisition with adjustments occurring after the purchase price allocation period, which could be up to one year, recorded in earnings. Changes to valuation allowances on acquired deferred tax assets that occur after the acquisition date are recognized in the provision for, or benefit from, income taxes. The valuation of these tangible and identifiable intangible assets and liabilities is subject to further management review and may change materially between the preliminary allocation and end of the purchase price allocation period. Any changes in these estimates may have a material effect on our consolidated operating results or financial position.

Goodwill and Intangible Assets
Goodwill and intangible assets may result from our business acquisitions. Intangible assets may also result from the purchase of assets and intellectual property where we do not acquire a business. We use estimates, including estimates of useful lives of intangible assets, the amount and timing of related future cash flows, and fair values of the related operations, in determining the value assigned to goodwill and intangible assets. Our finite-lived intangible assets are amortized over their estimated useful lives based on estimated discounted cash flows. In-process research and development (IPR&D) is considered an indefinite-lived intangible asset and is not subject to amortization until the associated projects are completed or terminated. Finite-lived
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intangible assets are tested for impairment at the asset group level when events or changes in circumstances indicate the carrying value may not be recoverable. Indefinite-lived intangible assets are tested for impairment annually, when events or changes in circumstances indicate the asset may be impaired, or at the time when their useful lives are determined to be no longer indefinite.


Goodwill is assigned to our reporting units based on the expected benefit from the synergies arising from each business combination, determined by using certain financial metrics, including the forecast discounted cash flows associated with each reporting unit. Each reporting unit corresponds with its respective operating segment.


We test goodwill for impairment each year as of October 1, or more frequently should a significant impairment indicator occur. As part of the impairment test, we may elect to perform an assessment of qualitative factors. If this qualitative assessment indicates that it is more likely than not that the fair value of a reporting unit, including goodwill, is less than its carrying amount, or if we elect to bypass the qualitative assessment, we would then proceed with the impairment test. The impairment test involves comparing the fair values of the reporting units to their carrying amounts. If the carrying amount of a reporting unit exceeds its fair value, anwe first evaluate the long-lived assets within the reporting unit for impairment and then recognize a goodwill impairment loss is recognized in an amount equal to theany excess.


Determining the fair value of a reporting unit is judgmental in nature and involves the use of significant estimates and assumptions. We forecast discounted future cash flows at the reporting unit level using risk-adjusted discount rates and estimated future revenues and operating costs, which take into consideration factors such as existing backlog, expected future orders, supplier contracts, and expectations of competitive, business and economic environments. We also identify similar publicly traded companies and develop a correlation, referred to as a multiple, to apply to the operating results of the reporting units. These combined fair values are then reconciled to the aggregate market value of our common stock on the date of valuation, while considering a reasonable control premium.


Based on our analysis as of October 1, 2017, it is not more likely than not that the fair value of our reporting units is less than their carrying amounts. Changes in market demand, fluctuations in the economiesmarkets in which we operate, the volatility and decline in the worldwide equity markets, and a decline in our market capitalization could unfavorably impact the remaining carrying value of our goodwill, which could have a significant effect on our current and future results of operations and financial condition.position. Due to a decline in our updated long-term forecast for the Device Solutions reporting unit, we completed an interim quantitative goodwill impairment test during the third quarter of 2020. After determining the estimated fair value of this reporting unit, we concluded there was no impairment to be recognized.


Defined Benefit Pension Plans
We sponsor both funded and unfunded defined benefit pension plans for our international employees, primarily in Germany, France, Italy, Indonesia, Brazil,India, and Spain.Italy. We recognize a liability for the projected benefit obligation in excess of plan assets or an asset for plan assets in excess of the projected benefit obligation. We also recognize the funded status of our defined benefit pension plans on our Consolidated Balance Sheets and recognize as a component of other comprehensive income (loss) (OCI),

net of tax, the actuarial gains or losses and prior service costs or credits, if any, thatwhich arise during the period but are not recognized as components of net periodic benefit cost.


Several economic assumptions and actuarial data are used in calculating the expense and obligations related to these plans. The assumptions are updated annually at December 31 and include the discount rate, the expected remaining service life, the expected rate of return on plan assets, and the rate of future compensation increase.increases. The discount rate is a significant assumption used to value our pension benefit obligation. We determine a discount rate for our plans based on the estimated duration of each plan’splan's liabilities. For our euro denominated defined benefit pension plans, which represent 93%92% of our projected benefit obligation, we use two discount rates with consideration of the duration of each of the plans, using a hypothetical yield curve developed from euro-denominated AA-rated corporate bond issues. These bond issuesbonds are partially weighted for market value, with minimum amounts outstanding of €500 million for bonds with less than 10 yearsassigned different weights to maturityadjust their relative influence on the yield curve, and €50 million for bonds with 10 or more years to maturity, and excluding the highest and lowest yielding 10% of bonds are excluded within each maturity group. The discount rates used, depending on the duration of the plans, were 1.00%between 0.20% and 1.75%, respectively.0.75%. The weighted average discount rate used to measure the projected benefit obligation for all of the plans at December 31, 20172020 was 2.21%1.10%. A change of 25 basis points in the discount rate would change our projected benefit obligation by approximately $5$6.5 million. The financial and actuarial assumptions used at December 31, 20172020 may differ materially from actual results due to changing market and economic conditions and other factors. These differences could result in a significant change in the amount of pension expense recognized in future periods.


Contingencies
A loss contingency is recognized if it is probable that an asset has been impaired or a liability has been incurred and the amount of the loss can be reasonably estimated. We evaluate, among other factors, the degree of probability of an unfavorable outcome and our ability to make a reasonable estimate of the amount of the ultimate loss. Loss contingencies that we determine to be
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reasonably possible, but not probable, are disclosed but not recognized. Changes in these factors and related estimates could materially affect our financial position and results of operations. Legal costs to defend against contingent liabilities are recognized as incurred.


Stock-Based Compensation
We grant various stock-based compensation awards to our officers, employees, and Board of Directors with service, performance, and market vesting conditions, including stock options, restricted stock units, phantom stock units, and unrestricted stock units (awards). We measure and recognize compensation expense for all awards based on estimated fair values. For awards with only a service condition, we expense stock-based compensation using the straight-line method over the requisite service period for the entire award. For awards with service and performance conditions, if vesting is probable, we expense the stock-based compensation on a straight-line basis over the requisite service period for each separately vesting portion of the award. For awards with a market condition, we expense the fair value over the requisite service period.


We measure and recognize compensation expense for all stock-based compensation based on estimated fair values. The fair value of stock options is estimated at the date of grant using the Black-Scholes option-pricing model, which includes assumptions for the dividend yield, expected volatility, risk-free interest rate, expected term and expected term.dividend yield. For unrestricted stock awards with no market conditions, the fair value is the market close price of our common stock on the date of grant. For restricted stock units with market conditions, the fair value is estimated at the date of award using a Monte Carlo simulation model, which includes assumptions for dividend yield and expected volatility for our common stock and the common stock for companies within the Russell 3000 index, as well as the risk-free interest rate and expected term of the awards. For phantom stock units, fair value is the market close price of our common stock at the end of each reporting period.


In valuing our stock options and restricted stock units with a market condition, significant judgment is required in determining the expected volatility of our common stock and the expected life that individuals will hold their stock options prior to exercising. Expected volatility for stock options is based on the historical and implied volatility of our own common stock, while the volatility for our restricted stock units with a market condition is based on the historical volatility of our own stock and the stock for companies comprising the market index within the market condition. The expected life of stock option grants is derived from the historical actual term of option grants and an estimate of future exercises during the remaining contractual period of the option. While volatility and estimated life are assumptions that do not bear the risk of change subsequent to the grant date, these assumptions may be difficult to measure as they represent future expectations based on historical experience. Further, our expected volatility and expected life may change in the future, which could substantially change the grant-date fair value of future awards and ultimately the expense we recognize. Actual results and future estimates may differ substantially from our current estimates. We have not paid dividends in the past and do not plan to pay dividends in the foreseeable future.





Non-GAAP Measures


OurThe accompanying schedule contains non-GAAP financial measures. To supplement our consolidated financial statements, which are prepared in accordance with GAAP, which we supplement withuse certain non-GAAP financial information. Thesemeasures, including non-GAAP measures shouldoperating expense, non-GAAP operating income, non-GAAP net income, non-GAAP diluted EPS, adjusted EBITDA, free cash flow, and constant currency. The presentation of this financial information is not intended to be considered in isolation or as a substitute for, or superior to, the relatedfinancial information prepared and presented in accordance with GAAP, measures, and other companies may define such measures differently. We encourage investorsFor more information on these non-GAAP financial measures, please see the table captioned "Reconciliations of Non-GAAP Financial Measures to review our financial statements and publicly-filed reports in their entirety and not to rely on any single financial measure. These non-GAAP measures exclude the impact of certain expenses that we do not believe are indicative of our core operating results. Most Directly Comparable GAAP Financial Measures".

We use these non-GAAP financial measures for financial and operational decision making and/or as a means for determining executive compensation. Management believes that these non-GAAP financial measures provide meaningful supplemental information regarding our performance and ability to service debt by excluding certain expenses that may not be indicative of our recurring core operating results. These non-GAAP financial measures facilitate management's internal comparisons to our historical performance, as well as comparisons to our competitors' operating results. Our executive compensation plans exclude non-cash charges related to amortization of intangibles and certain discrete cash and non-cash charges, such as purchase accounting adjustments,acquisition and integration related expenses, loss on sale of business, or restructuring charges or goodwill impairment charges. We believe that both management and investors benefit from referring to these non-GAAP financial measures in assessing our performance and when planning, forecasting and analyzing future periods. We believe these non-GAAP financial measures are useful to investors because they provide greater transparency with respect to key metrics used by management in its financial and operational decision making and because they are used by our institutional investors and the analyst community to analyze the health of our business.


Non-GAAP operating expenses and non-GAAP operating income – We define non-GAAP operating expenses as operating expenses excluding certain expenses related to the amortization of intangible assets, restructuring, loss on sale of business, corporate transition cost, and acquisition and integration, and goodwill impairment.integration. We define non-GAAP operating income as operating income
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excluding the expenses related to the amortization of intangible assets, restructuring, loss on sale of business, corporate transition cost, and acquisition and integration, and goodwill impairment.integration. Acquisition and integration related expenses include costs, which are incurred to affect and integrate business combinations, such as professional fees, certain employee retention and salaries related to integration, severances, contract terminations, travel costs related to knowledge transfer, system conversion costs, and asset impairment charges. We consider these non-GAAP financial measures to be useful metrics for management and investors because they exclude the effect of expenses that are related to acquisitions and restructuring projects. By excluding these expenses, we believe that it is easier for management and investors to compare our financial results over multiple periods and analyze trends in our operations. For example, in certain periods, expenses related to amortization of intangible assets may decrease, which would improve GAAP operating margins, yet the improvement in GAAP operating margins due to this lower expense is not necessarily reflective of an improvement in our core business. There are some limitations related to the use of non-GAAP operating expenses and non-GAAP operating income versus operating expenses and operating income calculated in accordance with GAAP. We compensate for these limitations by providing specific information about the GAAP amounts excluded from non-GAAP operating expense and non-GAAP operating income and evaluating non-GAAP operating expense and non-GAAP operating income together with GAAP operating expense and operating income.


Non-GAAP net income and non-GAAP diluted EPS – We define non-GAAP net income as net income attributable to Itron, Inc. excluding the expenses associated with amortization of intangible assets, restructuring, acquisition and integration, goodwill impairment, amortization of debt placement fees, the impactrestructuring, loss on sale of the Tax Cutsbusiness, corporate transition cost, acquisition and Jobs Act (Tax Act),integration, and the tax effect of excluding these expenses. We define non-GAAP diluted EPS as non-GAAP net income divided by the weighted average shares, on a diluted basis, outstanding during each period. We consider these financial measures to be useful metrics for management and investors for the same reasons that we use non-GAAP operating income. The same limitations described above regarding our use of non-GAAP operating income apply to our use of non-GAAP net income and non-GAAP diluted EPS. We compensate for these limitations by providing specific information regarding the GAAP amounts excluded from these non-GAAP measures and evaluating non-GAAP net income and non-GAAP diluted EPS together with GAAP net income attributable to Itron, Inc. and GAAP diluted EPS.


Adjusted EBITDA – We define adjusted EBITDA as net income (a) minus interest income, (b) plus interest expense, depreciation and amortization of intangible assets, restructuring, loss on sale of business, corporate transition cost, acquisition and integration related expense, goodwill impairment and (c) excluding income tax provision or benefit. Management uses adjusted EBITDA as a performance measure for executive compensation. A limitation to using adjusted EBITDA is that it does not represent the total increase or decrease in the cash balance for the period and the measure includes some non-cash items and excludes other non-cash items. Additionally, the items that we exclude in our calculation of adjusted EBITDA may differ from the items that our peer companies exclude when they report their results. We compensate for these limitations by providing a reconciliation of this measure to GAAP net income.income (loss).


Free cash flow - We define free cash flow as net cash provided by operating activities less cash used for acquisitions of property, plant and equipment. We believe free cash flow provides investors with a relevant measure of liquidity and a useful basis for assessing our ability to fund our operations and repay our debt. The same limitations described above regarding our use of adjusted EBITDA apply to our use of free cash flow. We compensate for these limitations by providing specific information regarding the GAAP amounts and reconciling to free cash flow.



Constant currency - We refer to the impact of foreign currency exchange rate fluctuations in our discussions of financial results, which references the differences between the foreign currency exchange rates used to translate operating results from local currenciesthe entity's functional currency into U.S. dollars for financial reporting purposes. We also use the term “constant currency,”"constant currency", which represents financial results adjusted to exclude changes in foreign currency exchange rates as compared with the rates in the comparable prior year period. We calculate the constant currency change as the difference between the current period results and the comparable prior period’speriod's results restated using current period foreign currency exchange rates.


Reconciliation
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Reconciliations of Non-GAAP Financial Measures to Non-GAAPthe most Directly Comparable GAAP Financial Measures


The tables below reconcile the non-GAAP financial measures of operating expenses, operating income, net income, diluted EPS, adjusted EBITDA, and free cash flow and operating income by segment with the most directly comparable GAAP financial measures.


TOTAL COMPANY RECONCILIATIONSYear Ended December 31,
In thousands, except per share data20202019
NON-GAAP OPERATING EXPENSES
GAAP operating expenses$612,562 $619,636 
Amortization of intangible assets(44,711)(64,286)
Restructuring(37,013)(6,278)
Loss on sale of business(59,817)— 
Corporate transition cost33 (2,520)
Acquisition and integration related expense(1,026)(26,598)
Non-GAAP operating expenses$470,028 $519,954 
NON-GAAP OPERATING INCOME
GAAP operating income (loss)$(10,395)$132,683 
Amortization of intangible assets44,711 64,286 
Restructuring37,013 6,278 
Loss on sale of business59,817 — 
Corporate transition cost(33)2,520 
Acquisition and integration related expense1,026 26,598 
Non-GAAP operating income$132,139 $232,365 
NON-GAAP NET INCOME & DILUTED EPS
GAAP net income (loss) attributable to Itron, Inc.$(57,955)$49,006 
Amortization of intangible assets44,711 64,286 
Amortization of debt placement fees3,954 5,455 
Restructuring37,013 6,278 
Loss on sale of business59,817 — 
Corporate transition cost(33)2,520 
Acquisition and integration related expense1,026 26,598 
Income tax effect of non-GAAP adjustments (1)
(13,280)(21,348)
Non-GAAP net income attributable to Itron, Inc.$75,253 $132,795 
Non-GAAP diluted EPS$1.85 $3.32 
Weighted average common shares outstanding - Diluted40,571 39,980 
ADJUSTED EBITDA
GAAP net income (loss) attributable to Itron, Inc.$(57,955)$49,006 
Interest income(2,998)(1,849)
Interest expense44,001 52,453 
Income tax (benefit) provision238 20,617 
Depreciation and amortization97,290 114,400 
Restructuring37,013 6,278 
Loss on sale of business59,817 — 
Corporate transition cost(33)2,520 
Acquisition and integration related expense1,026 26,598 
Adjusted EBITDA$178,399 $270,023 
FREE CASH FLOW
Net cash provided by operating activities$109,514 $172,840 
Acquisitions of property, plant, and equipment(46,208)(60,749)
Free Cash Flow$63,306 $112,091 
(1)The income tax effect of non-GAAP adjustments is calculated using the statutory tax rates for the relevant jurisdictions if no valuation allowance exists. If a valuation allowance exists, there is no tax impact to the non-GAAP adjustment.
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(Unaudited; in thousands, except per share data)     
         
TOTAL COMPANY RECONCILIATIONSYear Ended December 31,
    2017 2016 2015
 NON-GAAP OPERATING EXPENSES     
  GAAP operating expenses$523,728
 $564,109
 $503,839
   Amortization of intangible assets(20,785) (25,112) (31,673)
   Restructuring(6,418) (49,090) 7,263
   Acquisition and integration related recovery (expense)(17,139) 197
 5,538
  Non-GAAP operating expenses$479,386
 $490,104
 $484,967
         
 NON-GAAP OPERATING INCOME     
  GAAP operating income$151,426
 $96,211
 $52,846
   Amortization of intangible assets20,785
 25,112
 31,673
   Restructuring6,418
 49,090
 (7,263)
   Acquisition and integration related (recovery) expense17,139
 (197) (5,538)
  Non-GAAP operating income$195,768
 $170,216
 $71,718
         
 NON-GAAP NET INCOME & DILUTED EPS     
  GAAP net income attributable to Itron, Inc.$57,298
 $31,770
 $12,678
   Amortization of intangible assets20,785
 25,112
 31,673
   Amortization of debt placement fees966
 987
 2,021
   Restructuring6,418
 49,090
 (7,263)
   Acquisition and integration related (recovery) expense17,139
 (197) (5,538)
   Tax Cuts and Jobs Act Adjustment30,424
 
 
   
Income tax effect of non-GAAP adjustments(1)
(12,544) (8,478) (5,590)
  
Non-GAAP net income attributable to Itron, Inc.

$120,486
 $98,284
 $27,981
         
  Non-GAAP diluted EPS$3.06
 $2.54
 $0.73
         
  Weighted average common shares outstanding - Diluted39,387
 38,643
 38,506
         
 ADJUSTED EBITDA     
  GAAP net income attributable to Itron, Inc.$57,298
 $31,770
 $12,678
   Interest income(2,126) (865) (761)
   Interest expense11,581
 10,948
 12,289
   Income tax provision74,326
 49,574
 22,099
   Depreciation and amortization63,215
 68,318
 75,993
   Restructuring6,418
 49,090
 (7,263)
   Acquisition and integration related (recovery) expense17,139
 (197) (5,538)
  Adjusted EBITDA$227,851
 $208,638
 $109,497
         
 FREE CASH FLOW     
   Net cash provided by operating activities$191,354
 $115,842
 $73,350
   Acquisitions of property, plant, and equipment(49,495) (43,543) (43,918)
  Free Cash Flow$141,859
 $72,299
 $29,432
(1)
The income tax effect of non-GAAP adjustments is calculated using the statutory tax rates for the relevant jurisdictions if no valuation allowance exists. If a valuation allowance exists, there is no tax impact to the non-GAAP adjustment.


(Unaudited; in thousands)     
         
SEGMENT RECONCILIATIONSYear Ended December 31,
    2017 2016 2015
 NON-GAAP OPERATING INCOME - ELECTRICITY     
  Electricity - GAAP operating income$93,566
 $68,287
 $31,104
   Amortization of intangible assets11,618
 13,273
 17,663
   Restructuring198
 7,694
 (7,253)
   Acquisition and integration related (recovery) expense10,258
 (197) (5,655)
  Electricity - Non-GAAP operating income$115,640
 $89,057
 $35,859
         
 NON-GAAP OPERATING INCOME - GAS     
  Gas - GAAP operating income$74,206
 $66,813
 $67,471
   Amortization of intangible assets5,349
 6,456
 7,787
   Restructuring5,213
 25,744
 (287)
  Gas - Non-GAAP operating income$84,768
 $99,013
 $74,971
         
 NON-GAAP OPERATING INCOME - WATER     
  Water - GAAP operating income$44,494
 $37,266
 $19,864
   Amortization of intangible assets3,818
 5,383
 6,223
   Restructuring700
 13,116
 778
   Acquisition and integration related expense
 
 104
  Water - Non-GAAP operating income$49,012
 $55,765
 $26,969
         
 NON-GAAP OPERATING INCOME - CORPORATE UNALLOCATED     
  Corporate unallocated - GAAP operating loss$(60,840) $(76,155) $(65,593)
   Restructuring307
 2,536
 (501)
   Acquisition and integration related expense6,881
 
 13
  Corporate unallocated - Non-GAAP operating loss$(53,652) $(73,619) $(66,081)

ITEMItem 7A: QUANTITATIVE AND QUALITATIVE DISCLOSURES ABOUT MARKET RISKQuantitative and Qualitative Disclosures About Market Risk


In the normal course of business, we are exposed to interest rate and foreign currency exchange rate risks that could impact our financial position and results of operations. As part of our risk management strategy, we may use derivative financial instruments to hedge certain foreign currency and interest rate exposures. Our objective is to offset gains and losses resulting from these exposures with losses and gains on the derivative contracts used to hedge them, therefore reducing the impact of volatility on earnings or protecting the fair values of assets and liabilities. We use derivative contracts only to manage existing underlying exposures. Accordingly, we do not use derivative contracts for trading or speculative purposes.


Interest Rate Risk
We are exposed to interest rate risk through our variable rate debt instruments. On June 23, 2015, we entered into an amended and restated credit agreement providing for committed credit facilities in the amount of $725 million U.S. dollars (the 2015 credit facility). The 2015 credit facility consists of a $225 million U.S. dollar term loan and a multicurrency revolving line of credit (the revolver) with a principal amount of up to $500 million. The revolver also contains a $250 million letter of credit sub-facility and a $50 million swingline sub-facility (available for immediate cash needs at a higher interest rate). Under the 2015 credit facility, we elect applicable market interest rates for both the term loan and any outstanding revolving loans. We also pay an applicable margin, which is based on our total leverage ratio (as defined in the credit agreement). The applicable rates per annum may be based on either: (1) the LIBOR rate or EURIBOR rate (floor of 0%), plus an applicable margin, or (2) the Alternate Base Rate, plus an applicable margin. The Alternate Base Rate election is equal to the greatest of three rates: (i) the prime rate, (ii) the Federal Reserve effective rate plus 1/2 of 1%, or (iii) one month LIBOR plus 1%. At December 31, 2017 the interest rates for both the term loan and the USD revolver was 2.82%, which includes the LIBOR rate plus a margin of 1.25%. At December 31, 2017, the interest rates for the EUR revolver was 1.25%, which includes the EURIBOR floor rate plus a margin of 1.25%.

In October 2015,March 2020, we entered into an interest rate swap, which is effective from August 31, 2016June 30, 2020 to June 23, 2020,30, 2023, and converts $214$240 million of our LIBOR-based debt from a floating LIBOR interest rate to a fixed interest rate of 1.42%0.617% (excluding the applicable margin on the debt)margin). The notional balance will amortizeamortizes to maturity at the same rate asof the originally required minimum paymentsamortization on our term loan. At December 31, 2017,2020, our LIBOR-based debt balance was $254.1$536.1 million.


In November 2015,April 2018, we entered into three interest rate cap contracts with a total notional amount of $100 million at a cost of $1.7 million. The interest rate cap contracts expire on June 23, 2020 and were entered into in order to limit our interest rate exposure on $100cross-currency swap, which converts $56.0 million of our variable LIBOR basedfloating rate LIBOR-based U.S. dollar denominated debt upinto 1.38% fixed rate euro denominated debt. This cross-currency swap matures on April 30, 2021 and mitigates the risk associated with fluctuations in interest and currency rates impacting cash flows related to 2.00%. In the event LIBOR is higher than 2.00%, we will pay interesta U.S. dollar denominated debt in a euro functional currency entity.

at the capped rate of 2.00% with respect to the $100 million notional amount of such agreements. The interest rate cap contracts do not include the effect of the applicable margin.


The table below provides information about our financial instruments that are sensitive to changes in interest rates and the scheduled minimum repayment of principal and the weighted average interest rates at December 31, 2017.2020. Weighted average variable rates in the table are based on implied forward rates in the Reuters U.S. dollar yield curve as of December 31, 20172020 and our estimated leverage ratio, which determines our additional interest rate margin at December 31, 2017.2020.


In thousands20212022202320242025TotalFair Value
Variable Rate Debt
Principal: U.S. dollar term loan$18,359 $44,063 $44,063 $429,609 $— $536,094 $520,347 
Weighted average interest rate1.62 %1.67 %1.84 %2.09 %— %
Principal: Multicurrency revolving line of credit$— $— $— $— $— $— $— 
Weighted average interest rate1.62 %1.67 %1.84 %2.09 %— %
Interest rate swap$(1,982)
Weighted average interest rate (pay) Fixed0.62 %0.62 %0.62 %
Weighted average interest rate (receive) Floating LIBOR0.12 %0.17 %0.30 %
Cross currency swap$(526)
Weighted average interest rate (pay) Fixed - EURIBOR1.38 %
Weighted average interest rate (receive) Floating - LIBOR0.13 %
 2018 2019 2020 2021 2022 Total Fair Value
 (in thousands)  
Variable Rate Debt             
Principal: U.S. dollar term loan$19,688
 $22,500
 $151,875
 $
 $
 $194,063
 $192,295
Average interest rate3.02% 3.38% 3.44% % %    
              
Principal: Multicurrency revolving line of credit$
 $
 $125,414
 $
 $
 $125,414
 $124,100
Average interest rate2.10% 2.27% 2.35% % %    
              
Interest rate swap on LIBOR based debt             
Average interest rate (pay)1.42% 1.42% 1.42% % %    
Average interest rate (receive)1.77% 2.13% 2.19% % %    
Net/spread0.35% 0.71% 0.77% % %    


Based on a sensitivity analysis as of December 31, 2017,2020, we estimate that, if market interest rates average one percentage point higher in 20182021 than in the table above, our financial results in 20182021 would not be materially impacted.

On January 5, 2018, we entered into a $1.15 billion senior secured credit facility (the 2018 credit facility), which amended and restated the 2015 credit facility. The 2018 credit facility consists of a $650 million U.S. dollar term loan and a multicurrency revolving line of credit with a principal amount of up to $500 million. At January 5, 2018, the interest rate for both the term loan and the USD revolver was 3.56% (the LIBOR rate plus a margin of 2.00%), and the interest rate for the EUR revolver was 2.00% (the EURIBOR floor rate plus a margin of 2.00%). With this additional variable rate debt, our sensitivity to changes in interest rates has moderately increased, but would also not be materially impacted by a one percentage point increase in market interest rates.


We continually monitor and assess our interest rate risk and may institute additional interest rate swaps or other derivative instruments to manage such risk in the future.


Foreign Currency Exchange Rate Risk
We conduct business in a number of countries. As a result, approximately half of our revenues and operating expenses areRevenues denominated in foreignfunctional currencies whichother than the U.S. dollar were 37% of total revenues for the year ended December 31, 2020, compared with 37% and 41% for the years ended December 31,
45

2019 and 2018. These transactions expose our account balances to movements in foreign currency exchange rates that could have a material effect on our financial results. Our primary foreign currency exposure relates to non-U.S. dollar denominated transactions in our international subsidiary operations, the most significant of which is the euro. Revenues denominated in functional currencies other than the U.S. dollar were 47% of total revenues for the year ended December 31, 2017, compared with 47% and 51% for the years ended December 31, 2016 and 2015.


We are also exposed to foreign exchange risk when we enter into non-functional currency transactions, both intercompany and third-party. At each period-end, non-functional currency monetary assets and liabilities are revalued with the change recognized to otherwithin Other income and expense.(expense) in our Consolidated Statements of Operations. We enter into monthly foreign exchange forward contracts, which are not designated for hedge accounting, with the intent to reduce earnings volatility associated with currency exposures. As of December 31, 2017,2020, a total of 5439 contracts were offsetting our exposures from the euro, Pound sterling, Canadian dollar, Indonesian Rupiah, Chinese Yuan, Saudi RiyalBrazilian real, Mexican peso and various other currencies, with notional amounts ranging from $158,000$121,000 to $39.5$26.4 million. Based on a sensitivity analysis as of December 31, 2017,2020, we estimate that, if foreign currency exchange rates average ten percentage points higher in 20182021 for these financial instruments, our financial results in 20182021 would not be materially impacted.
In future periods, we may use additional derivative contracts to protect against foreign currency exchange rate risks.



46

ITEMItem 8:    FINANCIAL STATEMENTS AND SUPPLEMENTARY DATAFinancial Statements and Supplementary Data



REPORT OF INDEPENDENT REGISTERED PUBLIC ACCOUNTING FIRM
To the shareholders and the Board of Directors and Shareholders of Itron, Inc.


Opinion on the Financial Statements
We have audited the accompanying consolidated balance sheets of Itron, Inc. and subsidiaries (the "Company") as of December 31, 20172020 and 2016,2019, the related consolidated statements of operations, comprehensive income (loss), equity, and cash flows, for each of the twothree years in the period ended December 31, 2017,2020, and the related notes (collectively referred to as the "financial statements"). In our opinion, the financial statements present fairly, in all material respects, the financial position of the Company as of December 31, 20172020 and 2016,2019, and the results of its operations and its cash flows for each of the twothree years in the period ended December 31, 2017,2020, in conformity with accounting principles generally accepted in the United States of America.

We have also audited, in accordance with the standards of the Public Company Accounting Oversight Board (United States) (PCAOB), the Company's internal control over financial reporting as of December 31, 2017,2020, based on criteria established in Internal Control - Integrated Framework (2013) issued by the Committee of Sponsoring Organizations of the Treadway Commission and our report dated February 28, 2018,24, 2021, expressed an unqualified opinion on the Company's internal control over financial reporting.

Basis for Opinion

These financial statements are the responsibility of the Company's management. Our responsibility is to express an opinion on the Company's financial statements based on our audits. We are a public accounting firm registered with the PCAOB and are required to be independent with respect to the Company in accordance with the U.S. federal securities laws and the applicable rules and regulations of the Securities and Exchange Commission and the PCAOB.

We conducted our audits in accordance with the standards of the PCAOB. Those standards require that we plan and perform the audit to obtain reasonable assurance about whether the financial statements are free of material misstatement, whether due to error or fraud. Our audits included performing procedures to assess the risks of material misstatement of the financial statements, whether due to error or fraud, and performing procedures that respond to those risks. Such procedures included examining, on a test basis, evidence regarding the amounts and disclosures in the financial statements. Our audits also included evaluating the accounting principles used and significant estimates made by management, as well as evaluating the overall presentation of the financial statements. We believe that our audits provide a reasonable basis for our opinion.

Critical Audit Matters

The critical audit matters communicated below are matters arising from the current-period audit of the financial statements that were communicated or required to be communicated to the audit committee and that (1) relate to accounts or disclosures that are material to the financial statements and (2) involved our especially challenging, subjective, or complex judgments. The communication of critical audit matters does not alter in any way our opinion on the financial statements, taken as a whole, and we are not, by communicating the critical audit matters below, providing separate opinions on the critical audit matters or on the accounts or disclosures to which they relate.

Revenue Recognition ASC 606 — Revenue arrangements involving multiple performance obligations consisting of hardware, software, and professional services such as implementation, project management, installation, and consulting services — Refer to Notes 1 and 17 to the financial statements

Critical Audit Matter Description

Many of the Company’s revenue arrangements involve multiple performance obligations consisting of hardware, software, and professional services such as implementation, project management, installation, and consulting services. These contracts may contain customer-specific business terms and conditions, including service level commitments, variable consideration, and terms that govern when the customer has taken control. Additionally, these contracts may be modified from time to time as the Company delivers under the contract. These customer-specific business terms and conditions and modifications may involve complex accounting considerations, including determining whether the Company has enforceable rights and obligations, whether contract modifications represent new contracts or modification of existing contracts, whether certain performance obligations are distinct, and other considerations that may impact the timing of revenue recognition.
47


The evaluation of these factors is executed in accordance with the ASC 606 revenue recognition framework and requires significant management judgment that could affect the amount and timing of revenue recognition over the contractual period. The computations to recognize revenue under the ASC 606 revenue recognition framework can be complex and require a significant volume of data input. Additionally, there can be complexity in the computations and entries made to record the related contract assets and liabilities at the balance sheet date. Given the challenge in auditing the judgments and computations made in determining revenue recognition for these multiple performance obligation arrangements with customer-specific business terms and conditions and modifications, we identified revenue recognition as a critical audit matter.

How the Critical Audit Matter Was Addressed in the Audit

Our audit procedures related to (1) determining whether the Company has enforceable rights and obligations, whether contract modifications represent new contracts or modifications, whether certain performance obligations are distinct and other considerations that may impact the timing of revenue recognition and (2) the completeness and accuracy of the revenue recognition computations and entries used to recognize revenue included the following, among others:

We tested the effectiveness of controls over contract reviews, including management’s use of checklists and other review procedures to determine whether customer-specific business terms are evident in the contract and whether accounting conclusions regarding enforceable rights and obligations, contract modifications, distinct products and services, and other considerations that may impact the timing of revenue recognition are appropriately applied.
We tested the effectiveness of controls over revenue recognition computations and entries to determine whether the computations and entries appropriately reflect the accounting conclusions for these contracts. Such controls included (1) the review of the completeness and accuracy of data input into the computations and entries and (2) the review of the mathematical accuracy of the computations and entries.
For a sample of contracts with customers that included existing contracts, new contracts and contract modifications, we:
Tested management’s identification of customer-specific terms, whether the Company had enforceable rights and obligations, whether contract modifications represented new contracts or modifications to existing contracts, whether customer-specific terms introduced new or implied performance obligations, or other factors influencing the timing, nature and amount of revenue recognized, and assessed management’s conclusions regarding accounting treatment. Our procedures included reading the selected contracts and inquiring of the Company’s operational personnel to understand the nature of the contract and its business purpose, as well as evaluating management’s conclusions.
Evaluated whether the identified accounting conclusions were appropriately reflected in the revenue recognition computations and entries.
Tested the accuracy and completeness of the data used in the computations and entries to record revenue.
Tested mathematical accuracy of revenue recognition computations and entries.

Goodwill — Device Solutions Reporting Unit — Refer to Notes 1 and 5 to the financial statements

Critical Audit Matter Description

The Company’s evaluation of goodwill for impairment involves the comparison of the fair value of its reporting units to their carrying amounts. Due to a decline in the Company's updated long-term forecast for the Device Solutions ("Devices") reporting unit, the Company identified an impairment indicator and, as a result, evaluated goodwill for impairment during the third quarter of 2020. The Company develops its estimate of fair value of the reporting unit using forecast discounted cash flows at the reporting unit level, which requires the Company to make significant estimates and assumptions related to forecasts of future revenues and operating costs. Changes in these assumptions could have a significant impact on either the fair value, the amount of any goodwill impairment charge, or both. The goodwill balance relating to the Devices reporting unit is $53.2 million as of December 31, 2020. The estimated fair value of Devices exceeded its carrying value as of the measurement date and, therefore, no impairment was recognized.

We identified goodwill for Devices as a critical audit matter because of the significant estimates and assumptions the Company makes to estimate the fair value of Devices and the sensitivity of Devices' operations to changes in the Company’s financial performance. This required a high degree of auditor judgment and an increased extent of effort, including the involvement of our fair value specialists, when performing audit procedures to evaluate the reasonableness of management’s estimates and assumptions related to forecasts of future revenues and operating costs.
48


How the Critical Audit Matter Was Addressed in the Audit

Our audit procedures related to the forecasts of revenue and operating costs ("forecasts") for the Devices reporting unit included the following, among others:
We tested the effectiveness of controls over management’s goodwill impairment evaluation, including those over the determination of the fair value of Devices, such as controls related to the Company’s forecasts.
We inquired of members of the Company’s management responsible for the Devices reporting unit to understand and corroborate management’s plan to achieve planned forecast revenue growth
We evaluated the reasonableness of management’s forecasts by comparing the forecasts to (1) historical results, (2) internal communications to management and the Board of Directors, and (3) forecasted information included in analyst and industry reports as well as press releases of the Company and companies in its peer group.
With the assistance of our fair value specialists, we evaluated the valuation methodology and long-term forecast growth rates, including testing the underlying source information and the mathematical accuracy of the calculations, and developed a range of independent estimates and compared those to selections made by management.

/s/ DELOITTE & TOUCHE LLP


Seattle, Washington

February 24, 2021
February 28, 2018


We have served as the Company's auditor since 2016.





49
Report

Table of Ernst & Young LLP, Independent Registered Public Accounting FirmContents


The Board of Directors and Shareholders of Itron, Inc.

We have audited the accompanying consolidated statements of operations, comprehensive income (loss), equity and cash flows for the year ended December 31, 2015. These financial statements are the responsibility of the Company's management. Our responsibility is to express an opinion on these financial statements based on our audit.

We conducted our audit in accordance with the standards of the Public Company Accounting Oversight Board (United States). Those standards require that we plan and perform the audit to obtain reasonable assurance about whether the financial statements are free of material misstatement. An audit includes examining, on a test basis, evidence supporting the amounts and disclosures in the financial statements. An audit also includes assessing the accounting principles used and significant estimates made by management, as well as evaluating the overall financial statement presentation. We believe that our audit provides a reasonable basis for our opinion.

In our opinion, the financial statements referred to above present fairly, in all material respects, the consolidated results of operations and cash flows of Itron, Inc. for the year ended December 31, 2015, in conformity with U.S. generally accepted accounting principles.


/s/ Ernst & Young LLP

Seattle, Washington
June 29, 2016


ITRON, INC.
CONSOLIDATED STATEMENTS OF OPERATIONS


Year Ended December 31,
Year Ended December 31,
2017 2016 2015
(in thousands, except per share data)
In thousands, except per share dataIn thousands, except per share data202020192018
Revenues     Revenues
Product revenues$1,813,925
 $1,830,070
 $1,699,534
Product revenues$1,889,173 $2,220,395 $2,095,458 
Service revenues204,272
 183,116
 183,999
Service revenues284,177 282,075 280,659 
Total revenues2,018,197
 2,013,186
 1,883,533
Total revenues2,173,350 2,502,470 2,376,117 
Cost of revenues     Cost of revenues
Product cost of revenues1,205,548
 1,239,152
 1,216,709
Product cost of revenues1,408,615 1,587,710 1,476,498 
Service cost of revenues137,495
 113,714
 110,139
Service cost of revenues162,568 162,441 169,300 
Total cost of revenues1,343,043
 1,352,866
 1,326,848
Total cost of revenues1,571,183 1,750,151 1,645,798 
Gross profit675,154
 660,320
 556,685
Gross profit602,167 752,319 730,319 
     
Operating expenses     Operating expenses
Sales and marketing170,008
 158,883
 161,380
Product development169,977
 168,209
 162,334
General and administrative156,540
 162,815
 155,715
Sales, general and administrativeSales, general and administrative276,920 346,872 423,210 
Research and developmentResearch and development194,101 202,200 207,905 
Amortization of intangible assets20,785
 25,112
 31,673
Amortization of intangible assets44,711 64,286 71,713 
Restructuring6,418
 49,090
 (7,263)Restructuring37,013 6,278 77,183 
Loss on sale of businessLoss on sale of business59,817 
Total operating expenses523,728
 564,109
 503,839
Total operating expenses612,562 619,636 780,011 
     
Operating income151,426
 96,211
 52,846
Operating income (loss)Operating income (loss)(10,395)132,683 (49,692)
Other income (expense)     Other income (expense)
Interest income2,126
 865
 761
Interest income2,998 1,849 2,153 
Interest expense(11,581) (10,948) (12,289)Interest expense(44,001)(52,453)(58,203)
Other income (expense), net(7,396) (1,501) (4,216)Other income (expense), net(5,241)(9,047)(3,409)
Total other income (expense)(16,851) (11,584) (15,744)Total other income (expense)(46,244)(59,651)(59,459)
     
Income before income taxes134,575
 84,627
 37,102
Income tax provision(74,326) (49,574) (22,099)
Net income60,249
 35,053
 15,003
Income (loss) before income taxesIncome (loss) before income taxes(56,639)73,032 (109,151)
Income tax benefit (provision)Income tax benefit (provision)(238)(20,617)12,570 
Net income (loss)Net income (loss)(56,877)52,415 (96,581)
Net income attributable to noncontrolling interests2,951
 3,283
 2,325
Net income attributable to noncontrolling interests1,078 3,409 2,669 
Net income attributable to Itron, Inc.$57,298
 $31,770
 $12,678
Net income (loss) attributable to Itron, Inc.Net income (loss) attributable to Itron, Inc.$(57,955)$49,006 $(99,250)
     
Earnings per common share - Basic$1.48
 $0.83
 $0.33
Earnings per common share - Diluted$1.45
 $0.82
 $0.33
Net income (loss) per common share - BasicNet income (loss) per common share - Basic$(1.44)$1.24 $(2.53)
Net income (loss) per common share - DilutedNet income (loss) per common share - Diluted$(1.44)$1.23 $(2.53)
     
Weighted average common shares outstanding - Basic38,655
 38,207
 38,224
Weighted average common shares outstanding - Basic40,253 39,556 39,244 
Weighted average common shares outstanding - Diluted39,387
 38,643
 38,506
Weighted average common shares outstanding - Diluted40,253 39,980 39,244 
The accompanying notes are an integral part of these consolidated financial statements.

50

ITRON, INC.
CONSOLIDATED STATEMENTS OF COMPREHENSIVE INCOME (LOSS)


Year Ended December 31,
Year Ended December 31,
2017 2016 2015
(in thousands)
Net income$60,249
 $35,053
 $15,003
In thousandsIn thousands202020192018
Net income (loss)Net income (loss)$(56,877)$52,415 $(96,581)
     
Other comprehensive income (loss), net of tax:     Other comprehensive income (loss), net of tax:
Foreign currency translation adjustments54,338
 (24,977) (72,929)Foreign currency translation adjustments21,082 (2,953)(28,841)
Net unrealized gain (loss) on derivative instruments designated as cash flow hedges923
 (275) 1,086
Foreign currency translation adjustment reclassified to net income on sale of businessForeign currency translation adjustment reclassified to net income on sale of business52,074 2,443 
Net unrealized gain (loss) on derivative instruments, designated as cash flow hedgesNet unrealized gain (loss) on derivative instruments, designated as cash flow hedges(898)(1,924)235 
Pension benefit obligation adjustment3,588
 (3,468) 6,296
Pension benefit obligation adjustment(6,112)(5,933)2,779 
Total other comprehensive income (loss), net of tax58,849
 (28,720) (65,547)Total other comprehensive income (loss), net of tax66,146 (8,367)(25,827)
     
Total comprehensive income (loss), net of tax119,098
 6,333
 (50,544)Total comprehensive income (loss), net of tax9,269 44,048 (122,408)
     
Comprehensive income (loss) attributable to noncontrolling interest, net of tax:2,951
 3,283
 2,325
Comprehensive income attributable to noncontrolling interests, net of taxComprehensive income attributable to noncontrolling interests, net of tax1,078 3,409 2,669 
     
Comprehensive income (loss) attributable to Itron, Inc.$116,147
 $3,050
 $(52,869)Comprehensive income (loss) attributable to Itron, Inc.$8,191 $40,639 $(125,077)
The accompanying notes are an integral part of these consolidated financial statements.

51

Table of Contents
ITRON, INC.
CONSOLIDATED BALANCE SHEETS
December 31, 2017 December 31, 2016
(in thousands)
In thousandsIn thousandsDecember 31, 2020December 31, 2019
ASSETS   ASSETS
Current assets   Current assets
Cash and cash equivalents$176,274
 $133,565
Cash and cash equivalents$206,933 $149,904 
Accounts receivable, net398,029
 351,506
Accounts receivable, net369,828 472,925 
Inventories193,835
 163,049
Inventories182,377 227,896 
Other current assets81,604
 84,346
Other current assets171,124 146,526 
Total current assets849,742
 732,466
Total current assets930,262 997,251 
   
Property, plant, and equipment, net200,768
 176,458
Property, plant, and equipment, net207,816 233,228 
Deferred tax assets, net49,971
 94,113
Deferred tax assets, net76,142 63,899 
Restricted cash311,010
 
Other long-term assets43,666
 50,129
Other long-term assets51,656 44,686 
Operating lease right-of-use assets, netOperating lease right-of-use assets, net76,276 79,773 
Intangible assets, net95,228
 72,151
Intangible assets, net132,955 185,097 
Goodwill555,762
 452,494
Goodwill1,131,916 1,103,907 
Total assets$2,106,147
 $1,577,811
Total assets$2,607,023 $2,707,841 
   
LIABILITIES AND EQUITY   LIABILITIES AND EQUITY
Current liabilities   Current liabilities
Accounts payable$262,166
 $172,711
Accounts payable$215,639 $328,128 
Other current liabilities56,736
 43,625
Other current liabilities72,591 63,785 
Wages and benefits payable90,505
 82,346
Wages and benefits payable86,249 119,220 
Taxes payable16,100
 10,451
Taxes payable15,804 22,193 
Current portion of debt19,688
 14,063
Current portion of debt18,359 
Current portion of warranty21,150
 24,874
Current portion of warranty28,329 38,509 
Unearned revenue41,438
 64,976
Unearned revenue112,928 99,556 
Total current liabilities507,783
 413,046
Total current liabilities549,899 671,391 
   
Long-term debt593,572
 290,460
Long-term debt, netLong-term debt, net902,577 932,482 
Long-term warranty13,712
 18,428
Long-term warranty13,061 14,732 
Pension benefit obligation95,717
 84,498
Pension benefit obligation119,457 98,712 
Deferred tax liabilities, net1,525
 3,073
Deferred tax liabilities, net1,921 1,809 
Operating lease liabilitiesOperating lease liabilities66,823 68,919 
Other long-term obligations88,206
 117,953
Other long-term obligations113,012 118,981 
Total liabilities1,300,515
 927,458
Total liabilities1,766,750 1,907,026 
   
Commitments and contingencies (Note 12)
 
   
Equity   Equity
Preferred stock, no par value, 10 million shares authorized, no shares issued or outstanding
 
Common stock, no par value, 75 million shares authorized, 38,771 and 38,317 shares issued and outstanding1,294,767
 1,270,467
Preferred stock, no par value, 10,000 shares authorized, 0 shares issued or outstandingPreferred stock, no par value, 10,000 shares authorized, 0 shares issued or outstanding
Common stock, no par value, 75,000 shares authorized, 40,444 and 39,941 shares issued and outstandingCommon stock, no par value, 75,000 shares authorized, 40,444 and 39,941 shares issued and outstanding1,389,419 1,357,600 
Accumulated other comprehensive loss, net(170,478) (229,327)Accumulated other comprehensive loss, net(138,526)(204,672)
Accumulated deficit(337,873) (409,536)Accumulated deficit(434,345)(376,390)
Total Itron, Inc. shareholders' equity786,416
 631,604
Total Itron, Inc. shareholders' equity816,548 776,538 
Noncontrolling interests19,216
 18,749
Noncontrolling interests23,725 24,277 
Total equity805,632
 650,353
Total equity840,273 800,815 
Total liabilities and equity$2,106,147
 $1,577,811
Total liabilities and equity$2,607,023 $2,707,841 
The accompanying notes are an integral part of these consolidated financial statements.

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ITRON, INC.
CONSOLIDATED STATEMENTS OF EQUITY
(in thousands)
Common StockAccumulated Other Comprehensive LossAccumulated DeficitTotal Itron, Inc. Shareholders' EquityNoncontrolling InterestsTotal Equity
Common Stock Accumulated Other Comprehensive Loss Accumulated Deficit Total Itron, Inc. Shareholders' Equity Noncontrolling Interests Total Equity
Shares Amount 
Balances at January 1, 201538,591
 $1,270,045
 $(135,060) $(453,984) $681,001
 $17,541
 $698,542
Net income      12,678
 12,678
 2,325
 15,003
In thousandsIn thousandsSharesAmountAccumulated Other Comprehensive LossAccumulated DeficitTotal Itron, Inc. Shareholders' EquityNoncontrolling InterestsTotal Equity
Balances at January 1, 2018Balances at January 1, 201838,771 $1,294,767 
Net income (loss)Net income (loss)(99,250)(99,250)2,669 (96,581)
Cumulative effect of accounting change (ASU 2014-09 and ASU 2016-09)Cumulative effect of accounting change (ASU 2014-09 and ASU 2016-09)11,727 11,727 11,727 
Other comprehensive income (loss), net of tax    (65,547)   (65,547) 
 (65,547)Other comprehensive income (loss), net of tax(25,827)(25,827)(25,827)
Distributions to noncontrolling interests          (1,921) (1,921)Distributions to noncontrolling interests(500)(500)
Stock issues and repurchases:             Stock issues and repurchases:
Options exercised24
 853
     853
   853
Options exercised152 5,935 5,935 5,935 
Restricted stock awards released296
 
     
   
Restricted stock awards released517 
Issuance of stock-based compensation awards20
 706
     706
   706
Issuance of stock-based compensation awards10 729 729 729 
Employee stock purchase plan54
 1,819
     1,819
   1,819
Employee stock purchase plan48 2,974 2,974 2,974 
Stock-based compensation expense  13,384
     13,384
   13,384
Stock-based compensation expense30,534 30,534 30,534 
Employee stock plans income tax deficiencies  (1,853)     (1,853)   (1,853)
Repurchase of common stock(1,079) (38,283)     (38,283)   (38,283)
Balances at December 31, 201537,906
 $1,246,671
 $(200,607) $(441,306) $604,758
 $17,945
 $622,703
Registration feeRegistration fee(22)(22)(22)
SSNI acquisition adjustments, netSSNI acquisition adjustments, net(553)(553)(553)
Balances at December 31, 2018Balances at December 31, 201839,498 1,334,364 (196,305)(425,396)712,663 21,385 734,048 
             
Net income      31,770
 31,770
 3,283
 35,053
Net income49,006 49,006 3,409 52,415 
Other comprehensive income (loss), net of tax    (28,720)   (28,720) 
 (28,720)Other comprehensive income (loss), net of tax(8,367)(8,367)(8,367)
Distributions to noncontrolling interests          (2,479) (2,479)Distributions to noncontrolling interests(517)(517)
Stock issues and repurchases:             Stock issues and repurchases:
Options exercised58
 2,144
     2,144
   2,144
Options exercised489 21,289 21,289 21,289 
Restricted stock awards released312
 
     
   
Restricted stock awards released net of repurchased shares for taxesRestricted stock awards released net of repurchased shares for taxes415 (3,113)(3,113)(3,113)
Issuance of stock-based compensation awards21
 955
     955
   955
Issuance of stock-based compensation awards630 630 630 
Employee stock purchase plan20
 747
     747
   747
Employee stock purchase plan59 3,100 3,100 3,100 
Stock-based compensation expense  17,080
     17,080
   17,080
Stock-based compensation expense26,330 26,330 26,330 
Employee stock plans income tax deficiencies  2,870
     2,870
   2,870
Balances at December 31, 201638,317
 $1,270,467
 $(229,327) $(409,536) $631,604
 $18,749
 $650,353
             
Net income      57,298
 57,298
 2,951
 60,249
Cumulative effect of accounting change

  215
   14,365
 14,580
   14,580
Stock repurchasedStock repurchased(529)(25,000)(25,000)(25,000)
Balances at December 31, 2019Balances at December 31, 201939,941 1,357,600 (204,672)(376,390)776,538 24,277 800,815 
Net income (loss)Net income (loss)(57,955)(57,955)1,078 (56,877)
Other comprehensive income (loss), net of tax    58,849
   58,849
 
 58,849
Other comprehensive income (loss), net of tax66,146 66,146 66,146 
Distributions to noncontrolling interests          (2,171) (2,171)Distributions to noncontrolling interests(1,630)(1,630)
Stock issues and repurchases:             Stock issues and repurchases:
Options exercised41
 1,631
     1,631
   1,631
Options exercised103 5,551 5,551 5,551 
Restricted stock awards released372
 
     
   
Restricted stock awards released net of repurchased shares for taxesRestricted stock awards released net of repurchased shares for taxes334 (2,120)(2,120)(2,120)
Issuance of stock-based compensation awards10
 974
     974
   974
Issuance of stock-based compensation awards12 824 824 824 
Employee stock purchase plan31
 1,978
     1,978
   1,978
Employee stock purchase plan54 3,335 3,335 3,335 
Stock-based compensation expense  20,433
     20,433
   20,433
Stock-based compensation expense24,229 24,229 24,229 
Repurchase of noncontrolling interest  (906)     (906) (313) (1,219)
Registration fee  (25)     (25)   (25)
Balances at December 31, 201738,771
 $1,294,767
 $(170,478) $(337,873) $786,416
 $19,216
 $805,632
Balances at December 31, 2020Balances at December 31, 202040,444 $1,389,419 $(138,526)$(434,345)$816,548 $23,725 $840,273 
The accompanying notes are an integral part of these consolidated financial statements.

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ITRON, INC.
CONSOLIDATED STATEMENTS OF CASH FLOWS

Year Ended December 31,
Year Ended December 31,
2017 2016 2015
(in thousands)
In thousandsIn thousands202020192018
Operating activities     Operating activities
Net income$60,249
 $35,053
 $15,003
Adjustments to reconcile net income to net cash provided by operating activities:     
Depreciation and amortization63,215
 68,318
 75,993
Net income (loss)Net income (loss)$(56,877)$52,415 $(96,581)
Adjustments to reconcile net income (loss) to net cash provided by operating activities:Adjustments to reconcile net income (loss) to net cash provided by operating activities:
Depreciation and amortization of intangible assetsDepreciation and amortization of intangible assets97,290 114,400 122,497 
Non-cash operating lease expenseNon-cash operating lease expense18,178 18,958 
Stock-based compensation21,407
 18,035
 14,089
Stock-based compensation25,053 26,960 31,263 
Amortization of prepaid debt fees1,067
 1,076
 2,128
Amortization of prepaid debt fees4,130 5,631 7,046 
Deferred taxes, net50,667
 13,790
 1,488
Deferred taxes, net(12,939)(192)(19,130)
Loss on sale of businessLoss on sale of business59,817 
Restructuring, non-cash(2,297) 7,188
 976
Restructuring, non-cash5,888 (1,785)859 
Other adjustments, net3,673
 4,309
 2,003
Other adjustments, net10,392 (4,295)1,452 
Changes in operating assets and liabilities, net of acquisitions:     Changes in operating assets and liabilities, net of acquisitions:
Accounts receivable(17,573) (27,162) (9,009)Accounts receivable108,256 (39,467)15,524 
Inventories(16,242) 22,343
 (52,737)Inventories35,403 (9,389)(25,613)
Other current assets8,112
 20,705
 12,512
Other current assets(11,832)(31,128)(23,589)
Other long-term assets11,230
 (339) (3,721)Other long-term assets(11,391)7,053 3,020 
Accounts payables, other current liabilities, and taxes payable78,463
 (37,312) (7,060)Accounts payables, other current liabilities, and taxes payable(111,724)9,177 20,101 
Wages and benefits payable1,926
 7,808
 (10,866)Wages and benefits payable(34,664)30,835 (9,565)
Unearned revenue(41,309) (25,810) 11,943
Unearned revenue8,212 8,905 27,584 
Warranty(10,554) (10,246) 20,161
Warranty(13,538)(6,637)20,815 
Other operating, net(20,680) 18,086
 447
Other operating, net(10,140)(8,601)34,072 
Net cash provided by operating activities191,354
 115,842
 73,350
Net cash provided by operating activities109,514 172,840 109,755 
     
Investing activities     Investing activities
Net proceeds related to the sale of businessNet proceeds related to the sale of business1,133 
Acquisitions of property, plant, and equipment(49,495) (43,543) (43,918)Acquisitions of property, plant, and equipment(46,208)(60,749)(59,952)
Business acquisitions, net of cash equivalents acquired(99,386) (951) (5,754)Business acquisitions, net of cash equivalents acquired(803,075)
Other investing, net702
 (3,034) 721
Other investing, net4,039 12,569 369 
Net cash used in investing activities(148,179) (47,528) (48,951)Net cash used in investing activities(41,036)(48,180)(862,658)
     
Financing activities     Financing activities
Proceeds from borrowings335,000
 15,877
 113,467
Proceeds from borrowings400,000 50,000 778,938 
Payments on debt(29,063) (79,119) (62,998)Payments on debt(414,063)(137,657)(363,359)
Issuance of common stock3,609
 2,891
 2,663
Issuance of common stock8,886 24,390 9,171 
Repurchase of common stock
 
 (38,283)Repurchase of common stock(25,000)
Prepaid debt feesPrepaid debt fees(1,571)(1,560)(24,042)
Other financing, net(7,587) (2,672) (7,109)Other financing, net(4,828)(7,692)(4,887)
Net cash provided by (used in) financing activities301,959
 (63,023) 7,740
Net cash provided by (used in) financing activities(11,576)(97,519)395,821 
     
Effect of foreign exchange rate changes on cash, cash equivalents, and restricted cash8,636
 (2,744) (13,492)Effect of foreign exchange rate changes on cash, cash equivalents, and restricted cash127 435 (7,925)
Increase in cash, cash equivalents, and restricted cash353,770
 2,547
 18,647
Increase (decrease) in cash, cash equivalents, and restricted cashIncrease (decrease) in cash, cash equivalents, and restricted cash57,029 27,576 (365,007)
Cash, cash equivalents, and restricted cash at beginning of period133,565
 131,018
 112,371
Cash, cash equivalents, and restricted cash at beginning of period149,904 122,328 487,335 
Cash, cash equivalents, and restricted cash at end of period$487,335
 $133,565
 $131,018
Cash, cash equivalents, and restricted cash at end of period$206,933 $149,904 $122,328 
     
Supplemental disclosure of cash flow information:     Supplemental disclosure of cash flow information:
Cash paid during the period for:     Cash paid during the period for:
Income taxes, net$28,969
 $24,287
 $29,189
Income taxes, net$2,688 $12,041 $13,771 
Interest10,106
 9,921
 10,198
Interest47,241 44,788 42,347 
The accompanying notes are an integral part of these consolidated financial statements.

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ITRON, INC.
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS
DECEMBER 31, 20172020


In this Annual Report, the terms “we,” “us,” “our,” “Itron,”"we", "us", "our", "Itron", and the “Company”"Company" refer to Itron, Inc.


Note 1:    Summary of Significant Accounting Policies


We were incorporated in the state of Washington in 1977 and are a technology company, offering end-to-end solutions to enhance productivity and efficiency, primarily focused on utilities and municipalities around the globe. Our solutions generally include robust industrial grade networks, smart meters, meter data management software, and knowledge application solutions, which bring additional value to the customer. Our professional services help our customers project-manage, install, implement, operate, and maintain their systems. We operate under the Itron brand worldwide and manage and report under three operating segments: Electricity, Gas,Device Solutions, Networked Solutions, and Water.Outcomes.


Financial Statement Preparation
The consolidated financial statements presented in this Annual Report include the Consolidated Statements of Operations, Consolidated Statements of Comprehensive Income (Loss), Consolidated Statements of Equity, and Consolidated Statements of Cash Flows for the years ended December 31, 2017, 2016,2020, 2019, and 20152018 and the Consolidated Balance Sheets as of December 31, 20172020 and 20162019 of Itron, Inc. and its subsidiaries, prepared in accordance with U.S. generally accepted accounting principles (GAAP).


Use of Estimates
The preparation of financial statements in conformity with GAAP requires management to make estimates and assumptions. These estimates and assumptions affect the reported amounts of assets and liabilities at the date of the financial statements and the reported amounts of revenues and expenses during the reporting period. Examples of significant estimates include revenue recognition, warranty, restructuring, income taxes, business combinations, goodwill and intangible assets, defined benefit pension plans, contingencies, and stock-based compensation. Due to various factors affecting future costs and operations, actual results could differ materially from these estimates.


Risks and Uncertainties
The COVID-19 pandemic has had global economic impacts including disrupting global supply chains and creating market volatility. The extent of the recent pandemic and its ongoing impact on our operations is volatile but is being monitored closely by our management. While certain of our European factories were closed during portions of the first half of 2020 due to government actions and local conditions, all were open by May and throughout the remainder of the year. Any further closures that may be imposed on us could impact our results for 2021. Incremental costs we have incurred related to COVID-19, such as personal protective equipment, increased cleaning and sanitizing of our facilities, and other such items, have not been material to date. At this time, we have not identified any significant decrease in long-term customer demand for our products and services. Certain of our customers’ projects and deployments have shifted into 2021 and beyond.

Basis of Consolidation
We consolidate all entities in which we have a greater than 50% ownership interest or in which we exercise control over the operations. We use the equity method of accounting for entities in which we have a 20% to 50% or less investment and exercise significant influence. Entities in which we have less than a 20% investment and where we do not exercise significant influence are accounted for under the costfair value method. Intercompany transactions and balances are eliminated upon consolidation.


Noncontrolling Interests
In several of our consolidated international subsidiaries, we have joint venture partners, who are minority shareholders. Although these entities are not wholly-ownedwholly owned by Itron, we consolidate them because we have a greater than 50% ownership interest or because we exercise control over the operations. The noncontrolling interest balance is adjusted each period to reflect the allocation of net income (loss) and other comprehensive income (loss) attributable to the noncontrolling interests, as shown in our Consolidated Statements of Operations and our Consolidated Statements of Comprehensive Income (Loss), as well as contributions from and distributions to the owners. The noncontrolling interest balance in our Consolidated Balance Sheets represents the proportional share of the equity of the joint venture entities, which is attributable to the minority shareholders.


Cash and Cash Equivalents
We consider all highly liquid instruments with remaining maturities of three months or less at the date of acquisition to be cash equivalents.


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Restricted Cash and Cash Equivalents
Cash and cash equivalents that are contractually restricted from operating use are classified as restricted cash and cash equivalents. On December 22, 2017, we issued $300 million aggregate principal amount of 5.00% senior unsecured notes due in 2026 (Notes). The proceeds of the Notes plus payments for prepaid interest and a premium for a special mandatory redemption option were deposited into escrow, where the funds remained until all the escrow release conditions were satisfied, specifically the closing of the acquisition of Silver Spring Networks, Inc. (SSNI) on January 5, 2018. Had the acquisition agreement been terminated, the funds in escrow would have been returned to the investors of the Notes plus accrued and unpaid interest up to the date of release, with any remaining balance from prepaid interest returned to the Company. We have recognized the balance in escrow as restricted cash in our consolidated financial statements. See Note 6 - Debt and Note 19 - Subsequent Events for further details.


The following table provides a reconciliation of cash, cash equivalents, and restricted cash reported within the Consolidated Balance Sheets that sum to the total of the same such amounts shown in the Consolidated Statements of Cash Flows:

Year Ended December 31,
In thousands202020192018
Cash and cash equivalents$206,933 $149,904 $120,221 
Restricted cash included in other current assets51 
Long-term restricted cash2,056 
Total cash, cash equivalents, and restricted cash$206,933 $149,904 $122,328 
 Year Ended December 31,
 2017 2016 2015
 (in thousands)
Cash and cash equivalents$176,274
 $133,565
 $131,018
Current restricted cash included in other current assets51
 
 
Long-term restricted cash311,010
 
 
Total cash, cash equivalents, and restricted cash:$487,335
 $133,565
 $131,018


Accounts Receivable, net
Accounts receivable are recognized for invoices issued to customers in accordance with our contractual arrangements. Interest and late payment fees are minimal. Unbilled receivables are recognized when revenues are recognized upon product shipment or service delivery and invoicing occurs at a later date. We recognize an allowance for doubtful accountscredit losses representing our estimate of the probableexpected losses in accounts receivable at the date of the balance sheet based on our historical experience of bad debts, and our specific review of outstanding receivables.receivables, and our review of current and expected economic conditions. Accounts receivable are written-off against the allowance when we believe an account, or a portion thereof, is no longer collectible.


Inventories
Inventories are stated at the lower of cost or net realizable value using the first-in, first-out method. Cost includes raw materials and labor, plus applied direct and indirect overhead costs. Net realizable value is the estimated selling price in the normal course of business, minus the cost of completion, disposal and transportation.


Derivative Instruments
All derivative instruments, whether designated in hedging relationships or not, are recognized on the Consolidated Balance Sheets at fair value as either assets or liabilities. The components and fair values of our derivative instruments are determined using the fair value measurements of significant other observable inputs (Level 2), as defined by GAAP. The fair value of our derivative instruments may switch between an asset and a liability depending on market circumstances at the end of the period. We include the effect of our counterparty credit risk based on current published credit default swap rates when the net fair value of our derivative instruments areis in a net asset position and the effect of our own nonperformance risk when the net fair value of our derivative instruments areis in a net liability position.


For any derivative designated as a fair value hedge, the changes in the fair value of the derivative and of the hedged item attributable to the hedged risk are recognized in earnings. For any derivative designated as a cash flow hedge, the effective portions of changes in the fair value of the derivative are recognized as a component of other comprehensive income (loss) (OCI) and are recognized in earnings when the hedged item affects earnings. Ineffective portions of cash flow hedges are recognized in other income (expense) in the Consolidated Statements of Operations. For a hedge of a net investment, the effective portion of any unrealized gain or loss from the foreign currency revaluation of the hedging instrument is reported in OCI as a net unrealized gain or loss on derivative instruments. Upon termination of a net investment hedge, the net derivative gain/loss will remain in accumulated other comprehensive income (loss) (AOCI) until such time when earnings are impacted by a sale or liquidation of the associated operations. Ineffective portions of fair value changes or the changes in fair value of derivative instruments that do not qualify for hedging activities are recognized in other income (expense) in the Consolidated Statements of Operations. We classify cash flows from our derivative programs as cash flows from operating activities in the Consolidated Statements of Cash Flows.


Derivatives are not used for trading or speculative purposes. Our derivatives are with credit worthycredit-worthy multinational commercial banks, with whomwhich we have master netting agreements; however, our derivative positions are not recognized on a net basis in the Consolidated Balance Sheets. There are no credit-risk-relatedcredit-risk related contingent features within our derivative instruments. Refer to Note 77: Derivative Financial Instruments and Note 1414: Shareholders' Equity for further disclosures of our derivative instruments and their impact on OCI.


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Property, Plant, and Equipment
Property, plant, and equipment are stated at cost less accumulated depreciation. Depreciation is computed using the straight-line method over the estimated useful lives of the assets, generally 30 years for buildings and improvements and three years to ten10 years for machinery and equipment, computers and software, and furniture. Leasehold improvements are capitalized and depreciated over the term of the applicable lease, including renewable periods if reasonably assured,certain, or over the useful lives, whichever is shorter. Construction in process represents capital expenditures incurred for assets not yet placed in service. Costs related to internally

developed software and software purchased for internal uses are capitalized and are amortized over the estimated useful lives of the assets. Repair and maintenance costs are recognized as incurred. We have no major planned maintenance activities.


We review long-lived assets for impairment whenever events or circumstances indicate the carrying amount of an asset group may not be recoverable. Assets held for sale are classified within other current assets in the Consolidated Balance Sheets, are reported at the lower of the carrying amount or fair value less costs to sell, and are no longer depreciated. Gains and losses from asset disposals and impairment losses are classified within the Consolidated StatementStatements of Operations according to the use of the asset, except those gains and losses recognized in conjunction with our restructuring activities, which are classified within restructuring expense.


Prepaid Debt Fees
Prepaid debt fees for term debt represent the capitalized direct costs incurred related to the issuance of debt and are recognized as a direct deduction from the carrying amount of the corresponding debt liability. We have elected to present prepaid debt fees for revolving debt within other long-term assets in the Consolidated Balance Sheets. These costs are amortized to interest expense over the terms of the respective borrowings, including contingent maturity or call features, using the effective interest method or the straight-line method when associated with a revolving credit facility. When debt is repaid early, the related portion of unamortized prepaid debt fees is written off and included in interest expense.


Business Combinations
On the date of acquisition, the assets acquired, liabilities assumed, and any noncontrolling interests in the acquiree are recognized at their fair values. The acquiree's results of operations are also included as of the date of acquisition in our consolidated results. Intangible assets that arise from contractual/legal rights, or are capable of being separated, as well as in-process research and development (IPR&D), are measured and recognized at fair value, and amortized over the estimated useful life. IPR&D is not amortized until such time as the associated development projects are completed or terminated. If a development project is completed, the IPR&D is reclassified as a core technology intangible asset and amortized over its estimated useful life. If the development project is terminated, the recognized value of the associated IPR&D is immediately recognized. If practicable, assets acquired and liabilities assumed arising from contingencies are measured and recognized at fair value. If not practicable, such assets and liabilities are measured and recognized when it is probable that a gain or loss has occurred and the amount can be reasonably estimated. The residual balance of the purchase price, after fair value allocations to all identified assets and liabilities, represents goodwill. Acquisition-related costs are recognized as incurred. Integration costs associated with an acquisition are generally recognized in periods subsequent to the acquisition date, and changes in deferred tax asset valuation allowances and acquired income tax uncertainties, including penalties and interest, after the measurement period are recognized as a component of the provision for income taxes. Our acquisitions may include contingent consideration, which requirerequires us to recognize the fair value of the estimated liability at the time of the acquisition. Subsequent changes in the estimate of the amount to be paid under the contingent consideration arrangement are recognized in the Consolidated Statements of Operations.


We estimate the preliminary fair value of acquired assets and liabilities as of the date of acquisition based on information available at that time utilizing either a cost or income approach. The determination of the fair value is judgmental in nature and involves the use of significant estimates and assumptions. Contingent consideration is recordedrecognized at fair value as of the date of the acquisition with adjustments occurring after the purchase price allocation period, which could be up to one year, recordedrecognized in earnings. Changes to valuation allowances on acquired deferred tax assets that occur after the acquisition date are recognized in the provision for, or benefit from, income taxes. The valuation of these tangible and identifiable intangible assets and liabilities is subject to further management review and may change materially between the preliminary allocation and end of the purchase price allocation period. Any changes in these estimates may have a material effect on our consolidated operating results or financial position.


Leases
We determine if an arrangement is a lease at inception. A lease exists when a contract conveys to the customer the right to control the use of identified property, plant, or equipment for a period of time in exchange for consideration. The definition of a lease embodies two conditions: (1) there is an identified asset in the contract that is land or a depreciable asset (i.e., property, plant, and equipment), and (2) the customer has the right to control the use of the identified asset.
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Operating leases are included in operating lease right-of-use (ROU) assets, other current liabilities, and operating lease liabilities on our Consolidated Balance Sheets. Finance leases are included in property, plant, and equipment, other long-term assets, other current liabilities, and other long-term obligations on our Consolidated Balance Sheets.

ROU assets represent our right to use an underlying asset for the lease term and lease liabilities represent our obligation to make lease payments arising from the lease. Operating lease ROU assets and liabilities are recognized at commencement date based on the present value of lease payments over the lease term. We use the rate implicit in the lease agreement when readily determinable. As most of our leases do not provide an implicit rate, we use our incremental borrowing rate, which is the estimated rate of interest we expect to pay on a collateralized basis over a similar term, based on the information available at the lease commencement date. The Operating lease ROU asset also includes any lease payments made and is reduced by lease incentives received and initial direct costs incurred. Our lease terms may include options to extend or terminate the lease when it is reasonably certain that we will exercise that option. Lease expense for operating lease payments is recognized on a straight-line basis over the lease term.

We have lease agreements that include lease and nonlease components. When nonlease components are fixed, we have elected the practical expedient to account for lease and nonlease components as a single lease component, except for leases embedded in service contracts.

All leases with a lease term that is greater than one month are subject to recognition and measurement on the balance sheet, except where we have leases in service contracts with contract manufacturers. For leases with contract manufacturers, we have elected to utilize the short-term lease exemption.

Lease expense for variable lease payments, where the timing or amount of the payment is not fixed, are recognized when the obligation is incurred. Variable lease payments generally arise in our net lease arrangements where executory and other lease-related costs are billed to Itron when incurred by the lessor.

Goodwill and Intangible Assets
Goodwill and intangible assets may result from our business acquisitions. Intangible assets may also result from the purchase of assets and intellectual property in a transaction that does not qualify as a business combination. We use estimates, including estimates of useful lives of intangible assets, the amount and timing of related future cash flows, and fair values of the related operations, in determining the value assigned to goodwill and intangible assets. Our finite-lived intangible assets are amortized over their estimated useful lives based on estimated discounted cash flows, generally three years to ten years for core-developed technology and customer contracts and relationships. Finite-lived intangible assets are tested for impairment at the asset group level when events or changes in circumstances indicate the carrying value may not be recoverable. Indefinite-lived intangible assets are tested for impairment annually, when events or changes in circumstances indicate the asset may be impaired, or at the time when their useful lives are determined to be no longer indefinite.


Goodwill is assigned to our reporting units based on the expected benefit from the synergies arising from each business combination, determined by using certain financial metrics, including the forecasted discounted cash flows associated with each reporting unit. Each reporting unit corresponds with its respective operating segment.

We test goodwill for impairment each year as of October 1, or more frequently should a significant impairment indicator occur. As part of the impairment test, we may elect to perform an assessment of qualitative factors. If this qualitative assessment indicates that it is more likely than not that the fair value of a reporting unit, including goodwill, is less than its carrying amount, or if we elect to bypass the qualitative assessment, we would then proceed with the quantitative impairment test. The impairment test involves comparing the fair values of the reporting units to their carrying amounts. If the carrying amount of thea reporting unit's goodwillunit exceeds theits fair value, ofwe first evaluate the long-lived assets within the reporting unit anfor impairment and then recognize goodwill impairment loss is recognized in an amount equal to theany excess.


Determining the fair value of a reporting unit is judgmental in nature and involves the use of significant estimates and assumptions. We forecast discounted future cash flows at the reporting unit level using risk-adjusted discount rates and estimated future revenues and operating costs, which take into consideration factors such as existing backlog, expected future orders, supplier contracts, and expectations of competitive and economic environments. We also identify similar publicly traded companies and develop a correlation, referred to as a multiple, to apply to the operating results of the reporting units. These combined fair values are then reconciled to the aggregate market value of our common stock on the date of valuation, while considering a reasonable control premium.


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Contingencies
A loss contingency is recognized if it is probable that an asset has been impaired or a liability has been incurred, and the amount of the loss can be reasonably estimated. We evaluate, among other factors, the degree of probability of an unfavorable outcome and our ability to make a reasonable estimate of the amount of the ultimate loss. Loss contingencies that we determine to be reasonably possible, but not probable, are disclosed but not recognized. Changes in these factors and related estimates could materially affect our financial position and results of operations. Legal costs to defend against contingent liabilities are recognized as incurred.


Bonus and Profit Sharing
We have various employee bonus and profit sharing plans, which provide award amounts for the achievement of financial and nonfinancial targets. If management determines it is probable that the targets will be achieved, and the amounts can be reasonably estimated, a compensation accrual is recognized based on the proportional achievement of the financial and nonfinancial targets. Although we monitor and accrue expenses quarterly based on our progress toward the achievement of the targets, the actual results may result in awards that are significantly greater or less than the estimates made in earlier quarters.


Warranty
We offer standard warranties on our hardware products and large application software products. We accrue the estimated cost of new product warranties based on historical and projected product performance trends and costs during the warranty period. Testing of new products in the development stage helps identify and correct potential warranty issues prior to manufacturing. Quality control efforts during manufacturing reduce our exposure to warranty claims. When testing or quality control efforts fail to detect a fault in one of our products, we may experience an increase in warranty claims. We track warranty claims to identify potential warranty trends. If an unusual trend is noted, an additional warranty accrual would be recognized if a failure event is probable and the cost can be reasonably estimated. When new products are introduced, our process relies on historical averages of similar products until sufficient data is available. As actual experience on new products becomes available, it is used to modify the historical averages to ensure the expected warranty costs are within a range of likely outcomes. Management regularly evaluates the sufficiency of the warranty provisions and makes adjustments when necessary. The warranty allowances may fluctuate due to changes in estimates for material, labor, and other costs we may incur to repair or replace projected product failures, and we may incur additional warranty and related expenses in the future with respect to new or established products, which could adversely affect our financial position and results of operations. The long-term warranty balance includes estimated warranty claims beyond one year. Warranty expense is classified within cost of revenues.


Restructuring
We recognize a liability for costs associated with an exit or disposal activity under a restructuring project in the period in which the liability is incurred. Employee termination benefits considered postemployment benefits are accrued when the obligation is probable and estimable, such as benefits stipulated by human resource policies and practices or statutory requirements. One-time termination benefits are recognized at the date the employee is notified. If the employee must provide future service greater than 60 days, such benefits are recognized ratably over the future service period. For contract termination costs, we recognize a liability upon the termination of a contract in accordance with the contract terms or the cessation of the use of the rights conveyed by the contract, whichever occurs later.


Asset impairments associated with a restructuring project are determined at the asset group level. An impairment may be recognized for assets that are to be abandoned, are to be sold for less than net book value, or are held for sale in which the estimated proceeds less costs to sell are less than the net book value. We may also recognize impairment on an asset group, which is held and used,

when the carrying value is not recoverable and exceeds the asset group's fair value. If an asset group is considered a business, a portion of our goodwill balance is allocated to it based on relative fair value. If the sale of an asset group under a restructuring project results in proceeds that exceed the net book value of the asset group, the resulting gain is recognized within restructuring expense in the Consolidated Statements of Operations.


Defined Benefit Pension Plans
We sponsor both funded and unfunded defined benefit pension plans for certain international employees. We recognize a liability for the projected benefit obligation in excess of plan assets orassets. We recognize an asset forwhen plan assets in excess ofexceed the projected benefit obligation. We also recognize the funded status of our defined benefit pension plans on our Consolidated Balance Sheets and recognize as a component of OCI, net of tax, the actuarial gains or losses and prior service costs or credits, if any, thatwhich arise during the period but that are not recognized as components of net periodic benefit cost. If actuarial gains and losses exceed ten percent of the greater of plan assets or plan liabilities, we amortize them over the employees' average future service period.


Share Repurchase PlanPlans
From time to time, we may repurchase shares of Itron common stock under programs authorized by our Board of Directors. Share repurchases are made in the open market or in privately negotiated transactions and in accordance with applicable securities laws. Under applicable Washington State law, shares repurchased are retired and not displayed separately as treasury stock on the financial statements; the value of the repurchased shares is deducted from common stock.


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Product Revenues and Service Revenues
Product revenues include sales from standard and smart meters, systems or software, and any associated implementation and installation revenue. Service revenues include sales from post-sale maintenance support, consulting, outsourcing, and managed services.


Revenue Recognition
RevenuesOn January 1, 2018, we adopted Revenue from Contracts with Customers (ASC 606) using the modified retrospective method. The majority of our revenues consist primarily of hardware sales, softwarebut may also include the license fees,of software, software implementation services, cloud services and Software-as-a-Service (SaaS), project management services, installation services, consulting andservices, post-sale maintenance support. Revenuessupport, and extended or customer-specific warranties. We account for a contract when it has approval and commitment from both parties, the rights of the parties are recognized when (1) persuasive evidenceidentified, payment terms are identified, the contract has commercial substance, and collectability of anconsideration is probable. In determining whether the definition of a contract has been met, we consider whether the arrangement exists, (2) deliverycreates enforceable rights and obligations, which involves evaluation of contractual terms that would allow for the customer to terminate the agreement. If the customer has occurred or services have been rendered, (3) the sales price is fixed or determinable, and (4) collectability is reasonably assured.unilateral right to terminate the agreement without providing further consideration to us, the agreement would not be considered to meet the definition of a contract.


Many of our revenue arrangements involve multiple deliverables, which combine two or more of the following:performance obligations as our hardware meter reading system software, installation, and/or project management services.and services are often sold together. Separate contracts entered into with the same customer that meet certain criteria such as those that are entered into(or related parties of the customer) at or near the same time are evaluated as one single arrangement for purposes of applying multiple element arrangement revenue recognition. Revenue arrangements with multiple deliverables are divided into separate units of accounting at the inception of the arrangement and as each item in the arrangement is delivered. If the delivered item(s) has value to the customer on a standalone basis and delivery/performance of the undelivered item(s) is probable the total arrangement consideration is allocated among the separate units of accounting based on their relative fair values and the applicable revenue recognition criteria are then considered for each unit of accounting. The amount allocable to a delivered item is limited to the amount that we are entitled to collect and that is not contingent upon the delivery/performance of additional items. Revenues for each deliverable are then recognized based on the type of deliverable, such as 1) when the products are shipped, 2) services are delivered, 3) percentage-of-completion for implementation services, 4) upon receipt of customer acceptance, or 5) transfer of title and risk of loss. The majority of our revenue is recognized when products are shipped to or received by a customer or when services are provided.

Hardware revenues are generally recognized at the time of shipment, receipt by the customer, or, if applicable, upon completion of customer acceptance provisions.

Under contract accounting where revenue is recognized using percentage of completion, the cost to cost method is used to measure progress to completion. Revenue from OpenWay network software and services are recognized using the units-of-delivery method of contract accounting, as network design services and network software are essential to the functionality of the related hardware (network) for certain contracts. This methodology results in the deferral of costs and revenues as professional services and software implementation commence prior to deployment of hardware.

In the unusual instances when we are unable to reliably estimate the cost to complete a contract at its inception, we use the completed contract method of contract accounting. Revenues and costs are recognized upon substantial completion when remaining costs are insignificant and potential risks are minimal.


Change orders and contract modifications entered into after inception of the original contract are analyzed to determine if change orders or modifications are extensions of an existing agreement or are accounted for as a single contract when one or more of the following criteria are met:
The contracts are negotiated as a package with a single commercial objective;
The amount of consideration to be paid in one contract depends on the price or performance of the other contract; or
The goods or services promised in the contracts (or some goods or services promised in each of the contracts) are a single performance obligation.

Once the contract has been defined, we evaluate whether the promises in the contract should be accounted for as more than one performance obligation. This evaluation requires significant judgment, and the decision to separate arrangement for purposesthe combined or single contract into multiple performance obligations could change the amount of applyingrevenue and profit recognized in a given period. Some of our contracts contain a significant service of integrating, customizing or modifying goods or services in the contract, accounting.

in which case the goods or services would be combined into a single performance obligation. It is common that we may promise to provide multiple distinct goods or services, in which case we separate the contract into more than one performance obligation. If a contract is separated into more than one performance obligation, we allocate the total transaction price to each performance obligation in an amount based on the estimated relative standalone selling prices of the promised goods or services. For goods or services where we have observable standalone sales, the observable standalone sales are used to determine the standalone selling price. For the majority of our goods and services, we do not have observable standalone sales. As a result, we estimate that the completionstandalone selling price using either the adjusted market assessment approach or the expected cost plus a margin approach. Approaches used to estimate the standalone selling price for a given good or service will maximize the use of observable inputs and considers several factors, including our pricing practices, costs to provide a contract component (unitgood or service, the type of accounting) will result in a loss, the loss is recognized in the period in which the loss becomes evident. good or service, and availability of other transactional data, among others.

We reevaluatedetermine the estimated loss through the completionstandalone selling prices of the contract component and adjust the estimated loss for changesgoods or services used in facts and circumstances.our allocation of arrangement consideration on an annual basis or more frequently if there is a significant change in our business or if we experience significant variances in our transaction prices.


A fewMany of our larger customer arrangementscontracts with customers include variable consideration, which can include liquidated damage provisions, rebates and volume and early payment discounts. Some of our contracts with customers contain clauses for liquidated damages related to delays inthe timing of delivery or milestone accomplishments, which could become material in an event of failure to meet the contractual deadlines. At the inception of the arrangement and on an ongoing basis, we evaluate if the probability and magnitude of having to pay liquidated damages. We estimate variable consideration using the expected value method, taking into consideration contract terms, historical customer behavior, and historical sales. In the case of liquidated damages, represent contingent revenue and,we also take into consideration progress towards meeting contractual milestones, including whether milestones have not been achieved, specified rates, if so, we reduce the amount of consideration allocated to the delivered products and services and recognize it as a reduction in revenue in the period of default. If the arrangement is subject to contract accounting, liquidated damages resulting from failure or expected failure to meet milestones are estimated and are accounted for as a reduction of revenue in the period in which the liquidated damages are deemed probable of occurrence and are reasonably estimable.
Our software customers often purchase a combination of software, software-related services, and post contract customer support (PCS). PCS includes telephone support services and updates or upgrades for software as part of a maintenance program. For these types of arrangements, revenue recognition is dependent upon the availability of vendor specific objective evidence (VSOE) of fair value for any undelivered element. We determine VSOE by reference to the range of comparable standalone sales orapplicable, stated renewals. We review these standalone sales or renewals on at least an annual basis. If VSOE is established for all undelivered elements in the contract, and history of paying liquidated damages to the customer or similar customers. Variable consideration is included in the transaction price if, in our judgment, it is probable that a significant future reversal of cumulative revenue under the contract will not occur.

In the normal course of business, we do not accept product returns unless the item is defective as manufactured. We establish provisions for estimated returns and warranties. In addition, we do not typically provide customers with the right to a refund.

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Hardware revenue is recognized at a point in time. Transfer of control is typically at the time of shipment, receipt by the customer, or, if applicable, upon receipt of customer acceptance provisions. We will recognize revenue prior to receipt of customer acceptance for delivered elementshardware in cases where the customer acceptance provision is determined to be a formality. Transfer of control would not occur until receipt of customer acceptance in hardware arrangements where such provisions are subjective or where we do not have history of meeting the acceptance criteria.

Perpetual software licenses are considered to be a right to use intellectual property and are recognized at a point in time. Transfer of control is considered to be at the point at which it is available to the customer to download and use or upon receipt of customer acceptance. In certain contracts, software licenses may be sold with implementation services that include a significant service of integrating, customizing or modifying the software. In these instances, the software license is combined into single performance obligation with the implementation services and recognized over time as the implementation services are performed.

Hardware and software licenses (when not combined with professional services) are typically billed when all othershipped and revenue recognized at a point-in-time. As a result, the timing of revenue recognition criteriaand invoicing does not have a significant impact on contract assets and liabilities.

Professional services, which include implementation, project management, installation, and consulting services are met. Arrangementsrecognized over time. We measure progress towards satisfying these performance obligations using input methods, most commonly based on the costs incurred in relation to the total expected costs to provide the service. We expect this method to best depict our performance in transferring control of services promised to the customer or represents a reasonable proxy for measuring progress. The estimate of expected costs to provide services requires judgment. Cost estimates take into consideration our historical experience and the specific scope requested by the customer and are updated quarterly. We may also offer professional services on a stand-ready basis over a specified period of time, in which VSOE for all undelivered elementscase revenue would be recognized ratably over the term. Invoicing of these services is not established, we recognize revenue under the combined services approach where revenue for softwarecommensurate with performance and software related elements is deferred until all software products have been delivered, all software related services have commenced, and undeliveredoccurs on a monthly basis. As such, these services do not includehave a significant production, customization or modification. This will also result in the deferral of costs for softwareimpact on contract assets and software implementation services until the undelivered element commence. Revenue would be recognized over the longest period that services would be provided, which is typically the PCS period.contract liabilities.


Cloud services and software as a service (SaaS)SaaS arrangements where customers have access to certain of our software within a cloud-based IT environment that we manage, host, and support are offered to customers on a subscription basis. Revenue for the cloud services and SaaS offerings are generally recognized over time, ratably over the contact term commencing with the date the services isare made available to customers and all other revenue recognition criteria have been satisfied.  For arrangements wherethe customer.

Services, including professional services, cloud services, and SaaS is providedarrangements, are commonly billed on a per metermonthly basis revenuein arrears and typically result in an unbilled receivable, which is recognized based on actual meters read during the period. not considered a contract asset as our right to consideration is unconditional.


Certain of our revenue arrangements include an extended or noncustomarycustomer-specific warranty provision that covers all or a portion of a customer's replacement or repair costs beyond the standard or customary warranty period. Whether or not the extended warranty is separately priced in the arrangement, such warranties are considered to be a separate good or service, and a portion of the arrangement's total considerationtransaction price is allocated to this extended warranty deliverable.performance obligation. This revenue is deferred and recognized ratably over the extended warranty coverage period. Extended or noncustomary warranties do not represent a significant portion of our revenue.

We allocate consideration to each deliverable in an arrangement based on its relative selling price. We determine selling price using VSOE, if it exists, otherwise we use third-party evidence (TPE). We define VSOE as a median price of recent standalone transactions that are priced within a narrow range. TPE is determined based on the prices charged by our competitors for a similar deliverable when sold separately. If neither VSOE nor TPE of selling price exists for a unit of accounting, we use estimated selling price (ESP) to determine the price at which we would transact if the product or service were regularly sold by us on a standalone basis. Our determination of ESP involves a weighting of several factors based on the specific facts and circumstances of the arrangement. The factors considered include historical contractual sales, market conditions and entity specific factors, the cost to produce the deliverable, the anticipated margin on that deliverable, our ongoing pricing strategy and policies, and the characteristics of the varying markets in which the deliverable is sold.

We analyze the selling prices used in our allocation of arrangement consideration on an annual basis. Selling prices are analyzed on a more frequent basis if a significant change in our business necessitates a more timely analysis or if we experience significant variances in our selling prices.

Unearned revenue is recognized when a customer pays for products or services, but the criteria for revenue recognition have not been met as of the balance sheet date. Unearned revenue of $77.0 million and $114.3 million at December 31, 2017 and 2016 related primarily to professional services and software associated with our smart metering contracts, extended or noncustomary warranty, and prepaid post-contract support. Deferred costs are recognized for products or services for which ownership (typically

defined as title and risk of loss) has transferred to the customer, but the criteria for revenue recognition have not been met as of the balance sheet date. Deferred costs were $14.4 million and $34.4 million at December 31, 2017 and 2016 and are recognized within other assets in the Consolidated Balance Sheets.


Hardware and software post-sale maintenance support fees such as post contract support or extended warranty are recognized over time, ratably over the life of the related service contract. Support fees are typically billed on an annual basis, resulting in a contract liability. Shipping and handling costs and incidental expenses billed to customers are recognized as revenue, with the associated cost charged to cost of revenues. We recognize sales, use, and value added taxes billed to our customers on a net basis.


Payment terms with customers can vary by customer; however, amounts billed are typically payable within 30 to 90 days, depending on the destination country. We do not typically offer financing as part of our contracts with customers.

We incur certain incremental costs to obtain contracts with customers, primarily in the form of sales commissions. Where the amortization period is one year or less, we have elected to apply the practical expedient and recognize the related commissions expense as incurred. Otherwise, such incremental costs are capitalized and amortized over the contract period. Capitalized incremental costs are not material.

Product and Software Development Costs
Product and software development costs primarily include employee compensation and third partythird-party contracting fees. We do not capitalize product development costs, and we do not generally capitalize development expenses for computer software to be
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sold, leased, or otherwise marketed as the costs incurred are immaterial for the relatively short period of time between technological feasibility and the completion of software development.


Stock-Based Compensation
We grant various stock-based compensation awards to our officers, employees, and Board of Directors with service, performance, and market vesting conditions, including stock options, restricted stock units, phantom stock units, and unrestricted stock units (awards). We measure and recognize compensation expense for all awards based on estimated fair values. For awards with only a service condition, we expense stock-based compensation using the straight-line method over the requisite service period for the entire award. For awards with service and performance conditions ifwhere vesting is probable, we expense the stock-based compensation on a straight-line basis over the requisite service period for each separately vesting portion of the award. For awards with a market condition, we expense the fair value over the requisite service period. We have elected to account for forfeitures of any awards in stock-based compensation expense prospectively as they occur.


The fair value of stock options is estimated at the date of grant using the Black-Scholes option-pricing model. Options to purchase our common stock are granted with an exercise price equal to the market close price of the stock on the date the Board of Directors approves the grant. Options generally become exercisable in three equal annual installments beginning one year from the date of grant and expire 10 years from the date of grant. Expected volatility is based on a combination of the historical volatility of our common stock and the implied volatility of our traded options for the related expected term. We believe this combined approach is reflective of current and historical market conditions and is an appropriate indicator of expected volatility. The risk-free interest rate is the rate available as of the award date on zero-coupon U.S. government issues with a term equal to the expected term of the award. The expected term is the weighted average expected term of an award based on the period of time between the date the award is granted and the estimated date the award will be fully exercised. Factors considered in estimating the expected term include historical experience of similar awards, contractual terms, vesting schedules, and expectations of future employee behavior. We have not paid dividends in the past and do not plan to pay dividends in the foreseeable future.


The fair value of a restricted stock unit is the market close price of our common stock on the date of grant. Restricted stock units vest over a maximum period of three years. After vesting, the restricted stock units are converted into shares of our common stock on a one-for-one basis and issued to employees. Certain restricted stock units are issued under the Long-Term Performance Restricted Stock Unit Award Agreement and include performance and market conditions. The final number of shares issued will be based on the achievement of financial targets and our total shareholder return relative to the Russell 3000 Index during the performance periods. Due to the presence of a market condition, we utilize a Monte Carlo valuation model to determine the fair value of the awards at the grant date. Expected volatility is based on the historical volatility of our common stock for the related expected term. We believe this approach is reflective of current and historical market conditions and is an appropriate indicator of expected volatility. The risk-free interest rate is the rate available as of the awardgrant date on zero-coupon U.S. government issues with a term equal to the expected term of the award. The expected term is the remaining term of an award based on the period of time between the grant date of the award and the date the award is expected to vest. The expected term assumption is based upon the plan's performance period as of the date of the award. We have not paid dividends in the past and do not plan to pay dividends in the foreseeable future.


Phantom stock units are a form of share-based award that are indexed to our stock price and are settled in cash upon vesting and accounted for as liability-based awards. Fair value is remeasured at the end of each reporting period based on the market close price of our common stock. Phantom stock units vest over a maximum period of three years. Since phantom stock units are settled in cash, compensation expense recognized over the vesting period will vary based on changes in the fair value.value of the awards.


The fair value of unrestricted stock awards is the market close price of our common stock on the date of grant, and the awards are deemed fully vested. We expense stock-based compensation at the date of grant for unrestricted stock awards.



Excess tax benefits and deficiencies resulting from employee share-based payment are recognized as income tax provision or benefit in the Consolidated StatementStatements of Operations, and as an operating activity on the Consolidated StatementStatements of Cash Flows.


We also maintain an Employee Stock Purchase Plan (ESPP) for our employees. Under the terms of the ESPP, employees can deduct up to 10% of their regular casheligible compensation to purchase our common stock at a 5% discount from the fair market value of the stock at the end of each fiscal quarter, subject to other limitations under the plan. The sale of the stock to the employees occurs at the beginning of the subsequent quarter. The ESPP is not considered compensatory, and no compensation expense is recognized for sales of our common stock to employees.


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Income Taxes
We account for income taxes using the asset and liability method of accounting. Deferred tax assets and liabilities are recognized based upon anticipated future tax consequences, in each of the jurisdictions that we operate, attributable to: (1) the differences between the financial statement carrying amounts of existing assets and liabilities and their respective income tax bases; and (2) net operating loss and tax credit carryforwards. Deferred tax assets and liabilities are measured annually using enacted tax rates expected to apply to taxable income in the years in which those temporary differences are expected to be recovered or settled. The calculation of our tax liabilities involves applying complex tax regulations in different tax jurisdictions to our tax positions. The effect on deferred tax assets and liabilities of a change in tax legislation and/or rates is recognized in the period that includes the enactment date. A valuation allowance is recognized to reduce the carrying amounts of deferred tax assets if it is not more likely than not that such assets will be realized. We do not recognize tax liabilities on undistributed earnings of international subsidiaries that are permanently reinvested.


Foreign Exchange
Our consolidated financial statements are reported in U.S. dollars. Assets and liabilities of international subsidiaries with non-U.S. dollar functional currencies are translated to U.S. dollars at the exchange rates in effect on the balance sheet date, or the last business day of the period, if applicable. Revenues and expenses for each subsidiary are translated to U.S. dollars using a weightedan average rate for the relevant reporting period. Translation adjustments resulting from this process are included, net of tax, in OCI. Gains and losses that arise from exchange rate fluctuations for monetary asset and liability balances that are not denominated in an entity’sentity's functional currency are included within other income (expense), net in the Consolidated Statements of Operations. Currency gains and losses of intercompany balances deemed to be long-term in nature or designated as a hedge of the net investment in international subsidiaries are included, net of tax, in OCI. Foreign currency losses, net of hedging, of $5.1$2.8 million, $0.3$5.5 million, and $3.0 million were included in other expenses, net, for the years ended December 31, 2017, 20162020, 2019, and 2015,2018, respectively.


Fair Value Measurements
For assets and liabilities measured at fair value, the GAAP fair value hierarchy prioritizes the inputs used in different valuation methodologies, assigning the highest priority to unadjusted quoted prices for identical assets and liabilities in actively traded markets (Level 1) and the lowest priority to unobservable inputs (Level 3). Level 2 inputs consist of quoted prices for similar assets and liabilities in active markets; quoted prices for identical or similar assets and liabilities in non-active markets; and model-derived valuations in which significant inputs are corroborated by observable market data either directly or indirectly through correlation or other means. Inputs may include yield curves, volatility, credit risks, and default rates.


NewRecently Adopted Accounting PronouncementsStandards
In May 2014,June 2016, the Financial Accounting Standards Board (FASB) issued Accounting Standards Update (ASU) 2014-09, Revenue from Contracts2016-13, Financial Instruments—Credit Losses (Topic 326): Measurement of Credit Losses on Financial Instruments. Subsequent to 2016-13 the FASB also issued codification improvements and transition relief in ASU 2019-04, ASU 2019-05, ASU 2019-11, ASU 2020-02, and ASU 2020-03, hereafter collectively referred to as Accounting Standards Codification (ASC) 326. ASC 326 replaces the incurred loss impairment methodology in previous GAAP with Customers: Topic 606 (ASU 2014-09), to supersede nearly all existing revenue recognition guidance under U.S. GAAP.a methodology based on expected credit losses, which results in losses being recognized earlier. The core principleestimate of ASU 2014-09 is to recognize revenues when promised goods or services are transferred to customers in an amount that reflectsexpected credit losses uses a broader range of reasonable and supportable information. We adopted ASC 326 on January 1, 2020, and the consideration that is expected to be received for those goods or services. impacts on our consolidated financial position, results of operations, and cash flows were immaterial.

In August 2015,2018, the FASB issued ASU 2015-14, Revenue from Contracts with Customers: Deferral of2018-13, Fair Value Measurement (Topic 820): Disclosure Framework—Changes to the Effective DateDisclosure Requirements for Fair Value Measurement, which deferredamended the effective date for implementationdisclosure requirements under ASC 820. This update clarifies and unifies the disclosure of ASU 2014-09 by one year and is now effective for annual reporting periods beginning after December 15, 2017, with early adoption permitted but not earlier than the original effective date. In March 2016, the FASB issued ASU 2016-08, Principal versus Agent Considerations (Reporting Revenue Gross versus Net) (ASU 2016-08), which clarifies the implementation guidance of principal versus agent considerations. In April 2016, the FASB issued ASU 2016-10, Identifying Performance Obligations and Licensing (ASU 2016-10), which clarifies the identification of performance obligations and licensing implementation guidance. In May 2016, the FASB issued ASU 2016-12, Narrow-Scope Improvements and Practical Expedients (ASU 2016-12), to improve guidance on assessing collectability, presentation of sales taxes, noncash consideration, and completed contracts and contract modifications at transition. The effective date and transition requirements in ASU 2016-08, ASU 2016-10, and ASU 2016-12 are the same as the effective date and transition requirements of ASU 2015-14.

The revenue guidance permits two methods of adoption: retrospectively to each prior reporting period presented (full retrospective method), or retrospectively with the cumulative effect of initially applying the guidance recognized at the date of initial application (the cumulative catch-up transition method). We adopted this standard effective January 1, 2018 using the cumulative catch-up

transition method. While we are finalizing the assessment of the impact of adoption, which includes additional disclosures, we currently anticipate the cumulative effect of adoption to amount to a $5 million to $15 million reduction in accumulated deficit as a result of adjustments to deferred revenue and deferred costs of revenue and the related income tax effects. The impact from adoption primarily relates to multiple element arrangements that contain software and software related elements. As we have not established VSOE ofLevel 3 fair value for certain of our software and software related elements, we combined them as one unit of account and recognized the combined unit of account using the combined services approach. Under ASU 2014-09, these software and software related elements are generally determined to be distinct performance obligations. As such we are able to recognize revenue as we satisfy the performance obligations, either at a point in time, or over time. This impact, which may vary materially from the cumulative effect upon adoption, and the increased financial statement disclosures, are the most significant impacts the updated standard will have on our consolidated results of operations, financial position, cash flows, and related financial statement disclosures.

In July 2015, the FASB issued ASU 2015-11, Inventory (Topic 330) - Simplifying the Measurement of Inventory (ASU 2015-11). The amendments in ASU 2015-11 apply to inventory measured using first-in, first-out (FIFO) or average cost and will require entities to measure inventory at the lower of cost and net realizable value. Net realizable value is the estimated selling price in the normal course of business, minus the cost of completion, disposal and transportation. Replacement cost and net realizable value less a normal profit margin are no longer considered.instruments. We adopted this standard on January 1, 20172020, and it did not materially impact our consolidated results of operations, financial position, cash flows, or related financial statement disclosures.statements.


In February 2016,August 2018, the FASB issued ASU 2016-02, Leases (Topic 842), which requires substantially all leases be recognized by lessees on their balance sheet as a right-of-use asset and corresponding lease liability, including leases currently accounted for as operating leases. The new standard also will result in enhanced quantitative and qualitative disclosures, including significant judgments made by management, to provide greater insight into the extent of revenue and expense recognized and expected to be recognized from existing leases. The standard requires modified retrospective adoption and will be effective for annual reporting periods beginning after December 15, 2018, with early adoption permitted. We are currently assessing the impact of adoption on our consolidated results of operations, financial position, cash flows, and related financial statement disclosures.

In March 2016, the FASB issued ASU 2016-09, Improvements to Employee Share-Based Payment Accounting (Topic 718) (ASU 2016-09), which simplifies several areas within Topic 718. These include income tax consequences, classification of awards as either equity or liabilities, forfeitures, and classification on the statement of cash flows. The amendments in this ASU becomes effective on a modified retrospective basis for accounting for income tax benefits recognized and forfeitures, retrospectively for accounting related2018-14, Compensation—Retirement Benefits—Defined Benefit Plans—General (Subtopic 715-20): Disclosure Framework—Changes to the presentation of employee taxes paid, prospectivelyDisclosure Requirements for accounting related to recognition of excess tax benefits, and either prospectively or retrospectivelyDefined Benefit Plans, which amends the disclosure requirements under ASC 715-20.This update clarifies annual disclosures for accounting related to presentation of excess employee tax benefits for annual periods, and interim periods within those annual periods, beginning after December 15, 2016.

We adopted this standard effective January 1, 2017 using a modified retrospective transition method. We recognized a $14.6 million one-time reduction in accumulated deficit and increase in deferred tax assets related to cumulative unrecognized excess tax benefits. All future excess tax benefits and tax deficiencies will be recognized prospectively as income tax provision or benefit in the Consolidated Statement of Operations, and as an operating activity on the Consolidated Statement of Cash Flows. We also recognized a $0.2 million one-time increase in accumulated deficit and common stock related to our policy election to prospectively recognize forfeitures as they occur.

In November 2016, the FASB issued ASU 2016-18, Statement of Cash Flows (Topic 230) (ASU 2016-18), which clarifies the presentation requirements of restricted cash within the statement of cash flows. The changes in restricted cash and restricted cash equivalents during the period should be included in the beginning and ending cash and cash equivalents balance reconciliation on the statement of cash flows. When cash, cash equivalents, restricted cash or restricted cash equivalents are presented in more than one line item within the statement of financial position, an entity shall calculate a total cash amount in a narrative or tabular format that agrees to the amount shown on the statement of cash flows. ASU 2016-18 is effective for fiscal years, and interim periods within those fiscal years, beginning after December 15, 2017. Early adoption is permitted, including adoption in an interim period. If adopted during an interim period, any adjustments are reflected as of the beginning of the fiscal year that includes the interim period. The amendments are applied using a retrospective transition method to each period presented.

We adopted this standard effective January 1, 2017 as a result of the private offering of the Notes, for which $310.3 million was deposited into escrow and recognized as restricted cash until the closing of the acquisition of SSNI. Given the size of the increase and length of restriction relative to period end and historical activity, management believes early adopting enhanced the consistency and comparability of financial information included in the consolidated financial statements. The impact of adoption is shown in the reconciliation of cash, cash equivalents, and restricted cash above. The impact of retrospective application of ASU 2016-18 is immaterial, as restricted cash activity for the years ended December 31, 2016 and 2015 was not significant.


In January 2017, the FASB issued ASU 2017-01, Clarifying the Definition of a Business (ASU 2017-01), which narrows the definition of a business and provides a framework that gives entities a basis for making reasonable judgments about whether a transaction involves an asset or a business. ASU 2017-01 states that when substantially all of the fair value of the gross assets acquired (or disposed of) is concentrated in a single identifiable asset or group of similar identifiable assets, the set is not a business. If this initial test is not met, a set cannot be considered a business unless it includes an input and a substantive process that together significantly contribute to the ability to create output. ASU 2017-01 is effective for fiscal years beginning after December 15, 2019 with early adoption permitted.Defined Benefit Plans. We adopted this standard on January 1, 2017,2020, and it did not materially impact our consolidated resultsfinancial statements.

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Table of operations, financial position, cash flows, and related financial statement disclosures.Contents

Recent Accounting Standards Not Yet Adopted
In January 2017,December 2019, the FASB issued ASU 2017-04, 2019-12, Income Taxes (Topic 740): Simplifying the TestAccounting for Goodwill Impairment (ASU 2017-04)Income Taxes, which simplifiesmodifies certain provisions of ASC 740 to reduce the measurementcomplexity of goodwill impairment by removing step two of the goodwill impairment test that requires the determination of the fair value of individual assets and liabilities of a reporting unit.accounting for income taxes. ASU 2017-04 requires goodwill impairment to be measured as the amount by which a reporting unit’s carrying value exceeds its fair value; however, the loss recognized should not exceed the total amount of goodwill allocated to that reporting unit. ASU 2017-042019-12 is effective for fiscal yearsus beginning after December 15, 2019 with our interim financial reports for the first quarter of 2021. During our evaluation process we have determined that early adoption permitted for interim or annual goodwill impairment tests performed after January 1, 2017.adopting would not have had a material impact on our 2020 financial statements. We adoptedhave also determined that the retrospective portions of this amendment are not applicable to our business. We are still evaluating what impact this amendment will have in future periods, but we do not believe this standard will have a material impact on January 1, 2017, and it did not materially impact our consolidated financial position, results of operations, financial position,or cash flows, and related financial statement disclosures.flows.


In March 2017,2020, the FASB issued ASU 2017-07, Improving2020-04, Reference Rate Reform (Topic 848): Facilitation of the PresentationEffects of Net Periodic Pension Cost and Net Periodic Postretirement Benefit Cost (ASU 2017-07), Reference Rate Reform on Financial Reporting, which provides additional guidance on the presentation of net benefit costs in the income statement.optional expedients and exceptions for applying GAAP to contracts, hedging relationships, and other transactions affected by reference rate reform. ASU 2017-07 requires an employer disaggregate the service cost component from the other components of net benefit cost and2020-04 applies to disclose other components outside of a subtotal of income from operations. It also allows only the service cost component of net benefit costscontracts that reference LIBOR or another reference rate expected to be eligibleterminated because of reference rate reform. An entity may elect certain optional expedients for capitalization.hedging relationships that exist as of December 31, 2022 and maintain those optional expedients through the end of the hedging relationship. ASU 2017-07 is effective for fiscal years beginning after December 15, 2017 with early adoption permitted.

2020-04 can be adopted as of March 12, 2020 or thereafter. We adopteddo not currently have any contracts that have been changed to a new reference rate, but we will continue to evaluate our contracts and the effects of this standard on January 1, 2018 retrospectively for the presentation of the service cost component of net periodic pension cost in the statementour consolidated financial position, results of operations, and prospectively, on and after the effective date, for the capitalization of the service cost component of net periodic pension cost in assets. This will result in a reclassification of an immaterial amount of net periodic pension benefit costs from operating incomecash flows prior to interest expense for all years presented on the Consolidated Statements of Operations.adoption.


Note 2:    Earnings Per Share


The following table sets forth the computation of basic and diluted earnings (loss) per share (EPS):

Year Ended December 31,
In thousands, except per share data202020192018
Net income (loss) available to common shareholders$(57,955)$49,006 $(99,250)
Weighted average common shares outstanding - Basic40,253 39,556 39,244 
Dilutive effect of stock-based awards424 
Weighted average common shares outstanding - Diluted40,253 39,980 39,244 
Net income (loss) per common share - Basic$(1.44)$1.24 $(2.53)
Net income (loss) per common share - Diluted$(1.44)$1.23 $(2.53)
 Year Ended December 31,
 2017 2016 2015
 (in thousands, except per share data)
Net income available to common shareholders$57,298
 $31,770
 $12,678
      
Weighted average common shares outstanding - Basic38,655
 38,207
 38,224
Dilutive effect of stock-based awards732
 436
 282
Weighted average common shares outstanding - Diluted39,387
 38,643
 38,506
Earnings per common share - Basic$1.48
 $0.83
 $0.33
Earnings per common share - Diluted$1.45
 $0.82
 $0.33


Stock-based Awards
For stock-based awards, the dilutive effect is calculated using the treasury stock method. Under this method, the dilutive effect is computed as if the awards were exercised at the beginning of the period (or at time of issuance, if later) and assumes the related proceeds were used to repurchase our common stock at the average market price during the period. Related proceeds include the amount the employee must pay upon exercise and the future compensation cost associated with the stock award. Approximately 0.2 million, 0.7 million, 0.4 million, and 1.21.1 million stock-based awards were excluded from the calculation of diluted EPS for the years ended December 31, 2017, 2016,2020, 2019, and 2015,2018, respectively, because they were anti-dilutive. These stock-based awards could be dilutive in future periods.






Note 3:    Certain Balance Sheet Components


A summary of accounts receivable from contracts with customers is as follows:
Accounts receivable, net
In thousandsDecember 31, 2020December 31, 2019
Trade receivables (net of allowance of $1,312 and $3,064)$318,269 $415,887 
Unbilled receivables51,559 57,038 
Total accounts receivable, net$369,828 $472,925 

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Accounts receivable, netDecember 31, 2017 December 31, 2016
 (in thousands)
Trade receivables (net of allowance of $3,957 and $3,320)
$369,047
 $299,870
Unbilled receivables28,982
 51,636
Total accounts receivable, net$398,029
 $351,506
Allowance for credit losses account activityYear Ended December 31,
In thousands202020192018
Beginning balance$3,064 $6,331 $3,957 
Provision for (release of) doubtful accounts, net(299)(1,511)3,874 
Accounts written-off(1,463)(1,749)(1,281)
Effect of change in exchange rates10 (7)(219)
Ending balance$1,312 $3,064 $6,331 


Inventories
In thousandsDecember 31, 2020December 31, 2019
Raw materials$114,058 $120,861 
Work in process8,094 11,105 
Finished goods60,225 95,930 
Total inventories$182,377 $227,896 
Allowance for doubtful account activityYear Ended December 31,
 2017 2016 2015
 (in thousands)
Beginning balance$3,320
 $5,949
 $6,195
Provision for doubtful accounts, net1,656
 60
 1,025
Accounts written-off(1,351) (2,422) (549)
Effects of change in exchange rates332
 (267) (722)
Ending balance$3,957
 $3,320
 $5,949


Property, plant, and equipment, net
In thousandsDecember 31, 2020December 31, 2019
Machinery and equipment$334,050 $323,003 
Computers and software115,776 109,924 
Buildings, furniture, and improvements155,676 149,471 
Land14,303 14,988 
Construction in progress, including purchased equipment31,425 54,490 
Total cost651,230 651,876 
Accumulated depreciation(443,414)(418,648)
Property, plant, and equipment, net$207,816 $233,228 

InventoriesDecember 31, 2017 December 31, 2016
 (in thousands)
Materials$126,656
 $103,274
Work in process9,863
 7,925
Finished goods57,316
 51,850
Total inventories$193,835
 $163,049
Depreciation expenseYear Ended December 31,
In thousands202020192018
Depreciation expense$52,579 $50,114 $50,784 


Property, plant, and equipment, netDecember 31, 2017 December 31, 2016
 (in thousands)
Machinery and equipment$310,753
 $279,746
Computers and software104,384
 98,125
Buildings, furniture, and improvements135,566
 122,680
Land18,433
 17,179
Construction in progress, including purchased equipment39,946
 29,358
Total cost609,082
 547,088
Accumulated depreciation(408,314) (370,630)
Property, plant, and equipment, net$200,768
 $176,458

Depreciation expenseYear Ended December 31,
 2017 2016 2015
 (in thousands)
Depreciation expense$42,430
 $43,206
 $44,320

Note 4:    Intangible Assets and Liabilities


The gross carrying amount and accumulated amortization (accretion) of our intangible assets and liabilities, other than goodwill, arewere as follows:

December 31, 2020December 31, 2019
In thousandsGross AssetsAccumulated
(Amortization) Accretion
NetGross AssetsAccumulated
(Amortization) Accretion
Net
Intangible Assets
Core-developed technology$525,051 $(498,113)$26,938 $507,669 $(458,109)$49,560 
Customer contracts and relationships383,245 (280,497)102,748 381,288 (251,509)129,779 
Trademarks and trade names79,716 (76,912)2,804 78,837 (73,732)5,105 
Other12,025 (11,560)465 12,020 (11,367)653 
Total intangible assets$1,000,037 $(867,082)$132,955 $979,814 $(794,717)$185,097 
Intangible Liabilities
Customer contracts and relationships$(23,900)$21,479 $(2,421)$(23,900)$13,450 $(10,450)

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 December 31, 2017 December 31, 2016
 Gross Assets 
Accumulated
Amortization
 Net Gross Assets 
Accumulated
Amortization
 Net
 (in thousands)
Core-developed technology$429,548
 $(399,969) $29,579
 $372,568
 $(354,878) $17,690
Customer contracts and relationships258,586
 (197,582) 61,004
 224,467
 (170,056) 54,411
Trademarks and trade names70,056
 (66,004) 4,052
 61,785
 (61,766) 19
Other11,661
 (11,068) 593
 11,076
 (11,045) 31
Total intangible assets$769,851
 $(674,623) $95,228
 $669,896
 $(597,745) $72,151
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A summary of the intangible asset accountassets and liabilities activity is as follows:

Year Ended December 31,
In thousands20202019
Intangible assets, gross beginning balance$979,814 $981,160 
Intangibles disposed in sale of business(18,140)
Effect of change in exchange rates38,363 (1,346)
Intangible assets, gross ending balance$1,000,037 $979,814 
Intangible liabilities, gross beginning balance$(23,900)$(23,900)
Effect of change in exchange rates
Intangible liabilities, gross ending balance$(23,900)$(23,900)

 Year Ended December 31,
 2017 2016
 (in thousands)
Beginning balance, intangible assets, gross$669,896
 $702,507
Intangible assets acquired36,500
 
Effect of change in exchange rates63,455
 (32,611)
Ending balance, intangible assets, gross$769,851
 $669,896
Assumed intangible liabilities reflect the present value of the projected cash outflows for an existing contract where remaining costs are expected to exceed projected revenues.


A summaryThe disposal of intangible asset amortization expense is as follows:assets was related to the sale of our Latin America business. The net book value of these assets was $0.8 million at the disposal date. Refer to Note 18: Sale of Business for additional information on the transaction.

 Year Ended December 31,
 2017 2016 2015
 (in thousands)
Amortization expense$20,785
 $25,112
 $31,673


Estimated future annual amortization expense(accretion) is as follows:


Year Ending December 31,AmortizationAccretionEstimated Annual Amortization, net
In thousands
2021$38,033 $(1,962)$36,071 
202227,599 (459)27,140 
202319,955 19,955 
202415,746 15,746 
202514,742 14,742 
Thereafter16,880 16,880 
Total intangible assets subject to amortization (accretion)$132,955 $(2,421)$130,534 

Amortization ExpenseYear Ended December 31,
In thousands202020192018
Amortization expense$44,711 $64,286 $71,713 

We have recognized amortization expense within operating expenses in the Consolidated Statements of Operations. These expenses relate to intangible assets acquired and liabilities assumed as part of business combinations.

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Year Ending December 31, Estimated Annual Amortization
  (in thousands)
2018 $19,380
2019 16,553
2020 14,208
2021 12,162
2022 9,961
Beyond 2022 22,964
Total intangible assets subject to amortization $95,228


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Note 5:    Goodwill


The following table reflects changes in the carrying amount of goodwill allocated to each reporting segment at for the years ended December 31, 20172020 and 2016:2019:


In thousandsDevice SolutionsNetworked SolutionsOutcomesTotal Company
Goodwill balance at January 1, 2019$55,259 $918,495 $142,779 $1,116,533 
Goodwill acquired(4,938)(1,040)(5,978)
Effect of change in exchange rates(329)(5,469)(850)(6,648)
Goodwill balance at December 31, 201954,930 908,088 140,889 1,103,907 
Goodwill allocated to business sold(3,000)(3,000)
Effect of change in exchange rates1,284 25,726 3,999 31,009 
Goodwill balance at December 31, 2020$53,214 $933,814 $144,888 $1,131,916 
 Electricity Gas Water Total Company
 (in thousands)
Goodwill balance at January 1, 2016       
Goodwill before impairment$414,910
 $331,436
 $350,314
 $1,096,660
Accumulated impairment losses(362,177) 
 (266,361) (628,538)
Goodwill, net52,733
 331,436
 83,953
 468,122
        
Effect of change in exchange rates(1,360) (11,523) (2,745) (15,628)
        
Goodwill balance at December 31, 2016       
Goodwill before impairment400,299
 319,913
 334,505
 1,054,717
Accumulated impairment losses(348,926) 
 (253,297) (602,223)
Goodwill, net51,373
 319,913
 81,208
 452,494
        
Goodwill acquired59,675
 
 
 59,675
Effect of change in exchange rates3,193
 32,790
 7,610
 43,593
        
Goodwill balance at December 31, 2017       
Goodwill before impairment500,625
 352,703
 378,901
 1,232,229
Accumulated impairment losses(386,384) 
 (290,083) (676,467)
Goodwill, net$114,241
 $352,703
 $88,818
 $555,762


During our 2017 annualThe accumulated goodwill impairment losses at December 31, 2020 and 2019 were $676.5 million. The goodwill impairment losses were originally recognized in 2011 and 2013.

We recognized a $3.0 million reduction in Device Solutions goodwill as part of our loss on sale of business. Refer to Note 18: Sale of Business for additional information on the transaction.

We test performedgoodwill for impairment each year as of October 1, 2017,or more frequently should a significant impairment indicator occur. As part of the impairment test, we performed amay elect to perform an assessment of qualitative factors. If this qualitative assessment and determinedindicates that it is not more likely than not that the fair value of oura reporting unitsunit, including goodwill, is less than its carrying amount, or if we elect to bypass the qualitative assessment, we would then proceed with the impairment test. The impairment test involves comparing the fair values of the reporting units to their carrying amounts. If the carrying amount of a reporting unit exceeds its fair value, we first evaluate the long-lived assets within the reporting unit for impairment and then recognize a goodwill impairment loss in an amount equal to any excess.


Determining the fair value of a reporting unit is judgmental in nature and involves the use of significant estimates and assumptions. We forecast discounted future cash flows at the reporting unit level using risk-adjusted discount rates and estimated future revenues and operating costs, which take into consideration factors such as existing backlog, expected future orders, supplier contracts, and expectations of competitive, business and economic environments. We also identify similar publicly traded companies and develop a correlation, referred to as a multiple, to apply to the operating results of the reporting units. These combined fair values are then reconciled to the aggregate market value of our common stock on the date of valuation, while considering a reasonable control premium.

Changes in market demand, fluctuations in the markets in which we operate, the volatility and decline in the worldwide equity markets, and a decline in our market capitalization could unfavorably impact the remaining carrying value of our goodwill, which could have a significant effect on our current and future results of operations and financial position. Due to a decline in our updated long-term forecast for the Device Solutions reporting unit, we completed an interim quantitative goodwill impairment test during the third quarter of 2020. After determining the estimated fair value of this reporting unit, we concluded there was no impairment to be recognized.

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Note 6:    Debt


The components of our borrowings arewere as follows:

In thousandsDecember 31, 2020December 31, 2019
Credit facility
USD denominated term loan$536,094 $550,156 
Multicurrency revolving line of credit
Senior notes400,000 400,000 
Total debt936,094 950,156 
Less: current portion of debt (1)
18,359 
Less: unamortized prepaid debt fees - term loan3,469 3,661 
Less: unamortized prepaid debt fees - senior notes11,689 14,013 
Long-term debt, net$902,577 $932,482 
(1)    During 2019 we made debt prepayments on the term loan in excess of required principal payments, reducing the current portion of debt to zero at December 31, 2019.
 December 31, 2017 December 31, 2016
 (in thousands)
Credit Facilities   
USD denominated term loan$194,063
 $208,125
Multicurrency revolving line of credit125,414
 97,167
Senior notes300,000
 
Total debt619,477
 305,292
Less: current portion of debt19,688
 14,063
Less: unamortized prepaid debt fees - term loan629
 769
Less: unamortized prepaid debt fees - senior notes

5,588
 
Long-term debt$593,572
 $290,460


Credit FacilitiesFacility
On June 23, 2015,October 18, 2019, we amended our credit facility that was initially entered into an amended and restatedon January 5, 2018 (together with the amendments, the 2018 credit agreement providingfacility). The 2018 credit facility provides for committed credit facilities in the amount of $725 million$1.2 billion U.S. dollars (the 2015 credit facility).dollars. The 20152018 credit facility consists of a $225$650 million U.S. dollar term loan (the term loan) and a multicurrency revolving line of credit (the revolver) with a principal amount of up to $500 million. The revolver also contains a $250$300 million standby letter of credit sub-facility and a $50 million swingline sub-facility (available for immediate cash needs at a higher interest rate). Bothsub-facility. The October 18, 2019, amendment extended the maturity date to October 18, 2024 and re-amortized the term loan based on the new balance as of the amendment date. The amendment also modified the required interest payments and made it based on total net leverage instead of total leverage. Through the revolver mature on June 23,third quarter of 2020, and amounts borrowed under the revolver are classified as long-term and, during the credit facility term, may be repaid and reborrowed until the revolver's maturity, at which time the revolver will terminate, and all outstanding loans, together with all accrued and unpaid interest, must be repaid. Amounts not borrowed under the revolver arewere subject to a commitment fee, which iswas paid in arrears on the last day of each fiscal quarter, ranging from 0.18%0.15% to 0.25% and drawn amounts were subject to a margin ranging from 1.00% to 1.75%.

On October 19, 2020, we completed a second amendment to our 2018 credit facility. This amendment adjusts the maximum total net leverage ratio thresholds for the period beginning with the fourth quarter of 2020 through the fourth quarter of 2021 to allow for increased operational flexibility. The maximum leverage ratio is increased to 4.75:1 for the fourth quarter of 2020 and the first quarter of 2021 and 4.5:1 for the second quarter through the fourth quarter of 2021. An additional level of pricing was added to the existing pricing grid and is effective throughout the remaining term of the 2018 credit facility. Beginning with the fourth quarter of 2020, the commitment fee ranges from 0.15% to 0.30% per annum depending on our total leverage ratioand drawn amounts are subject to a margin ranging from 1.00% to 2.00%. Debt fees of approximately $1.4 million were incurred for the amendment, as ofwell as other legal and advisory fees. Both the most recently ended fiscal quarter.term loan and the revolver may be repaid without penalty. Amounts repaid on the term loan may not be reborrowed. reborrowed, and amounts borrowed under the revolver may be repaid and reborrowed until the revolver's maturity, at which time all outstanding loans together with all accrued and unpaid interest must be repaid.

The 20152018 credit facility permits us and certain of our foreign subsidiaries to borrow in U.S. dollars, euros, British pounds, or, with lender approval, other currencies readily convertible

into U.S. dollars. All obligations under the 20152018 credit facility are guaranteed by Itron, Inc. and material U.S. domestic subsidiaries and are secured by a pledge of substantially all of the assets of Itron, Inc. and material U.S. domestic subsidiaries, includingsubsidiaries. This includes a pledge of 100% of the capital stock of material U.S. domestic subsidiaries and up to 66% of the voting stock (100% of the non-voting stock) of their first-tier foreign subsidiaries. In addition, the obligations of any foreign subsidiary who is a foreign borrower, as defined by the 20152018 credit facility, are guaranteed by the foreign subsidiary and by its direct and indirect foreign parents. The 20152018 credit facility includes debt covenants, which contain certain financial thresholds and place certain restrictions on the incurrence of debt, investments, and the issuance of dividends. We were in compliance with the debt covenants under the 20152018 credit facility at December 31, 2017.2020.


On June 13, 2016, we entered into an amendment to the 2015 credit facility, which reduced our $300 million standby letter of credit sub-facility to $250 million.

Scheduled principal repayments for the term loan are due quarterly in the amount of $4.2 million through June 2018, $5.6 million from September 2018 through March 2020, and the remainder due at maturity on June 23, 2020. The term loan may be repaid early in whole or in part, subject to certain minimum thresholds, without penalty.

Required minimum principal payments on our outstanding credit facilities are as follows:

Year Ending December 31, Minimum Payments
  (in thousands)
2018 $19,688
2019 22,500
2020 277,289
2021 
2022 
Total minimum payments on debt $319,477

Under the 20152018 credit facility, we elect applicable market interest rates for both the term loan and any outstanding revolving loans. We also pay an applicable margin, which is based on our total net leverage ratio (asas defined in the credit agreement).agreement. The applicable rates per annum may be based on either: (1) the LIBOR rate or EURIBOR rate (floor(subject to a floor of 0%), plus an applicable margin, or (2) the Alternate Base Rate, plus an applicable margin. The Alternate Base Rate election is equal to the greatest of three rates: (i) the prime rate, (ii) the Federal Reserve effective rate plus 1/2 of 1%0.50%, or (iii) one month LIBOR plus 1%
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1.00%. At December 31, 2017 and 2016,
2020, the interest ratesrate for both the term loan and the USD revolver was 2.82% and 2.02%was 1.65%, which includes the LIBOR rate plus a margin of 1.25%1.50%.

In March 2020, we drew $400 million in U.S. dollars under the revolver within the 2018 credit facility to increase our cash position and 1.25%, respectively.preserve future financial flexibility. During the fourth quarter, we repaid the $400 million under the revolver. At December 31, 2017 and 2016, the interest rates for the EUR revolver was 1.25% and 1.25%, which includes the EURIBOR floor rate plus a margin of 1.25% and 1.25%, respectively.

Total credit facility repayments2020, there were as follows:

 Year Ended December 31,
 2017 2016 2015
 (in thousands)
Term loan$14,063
 $11,250
 $13,125
Multicurrency revolving line of credit15,000
 67,869

49,873
Total credit facility repayments$29,063
 $79,119
 $62,998

At December 31, 2017, $125.4 million was0 amounts outstanding under the 2015 credit facility revolver, and $31.9$64.9 million was utilized by outstanding standby letters of credit, resulting in $342.7$435.1 million available for additional borrowings or standby letters of credit.credit under the revolver. At December 31, 2017, $218.12020, $235.1 million was available for additional standby letters of credit under the letter of credit sub-facility and no0 amounts were outstanding under the swingline sub-facility.

Debt Refinancing
On January 5, 2018, we entered into a credit agreement (the 2018 credit facility) which amended and restated the 2015 credit facility in its entirety. The 2018 credit facility provides for a $650 million term loan and a $500 million revolving credit facility, including a $300 million letter of credit sub-facility and $50 million swingline loan sub-facility. Both the term loan and the revolver mature on January 5, 2023, and amounts borrowed under the revolver may be repaid and reborrowed until the revolver's maturity, at which time the revolver will terminate, and all outstanding loans, together with all accrued and unpaid interest, must be repaid. For additional details see Note 19: Subsequent Events.


Senior Notes
OnIn December 22, 2017 and January 2018, we issued $300 million and $100 million, of aggregate principal amount of 5.00% senior notes duematuring January 15, 2026 (Notes)(Senior Notes). The December Notesproceeds were issued pursuantused to an indenture, dated asrefinance existing indebtedness related to the acquisition of December 22, 2017 (Indenture)Silver Spring Networks, Inc., among Itron, the guarantors from time to time party theretopay related fees and U.S. Bank National Association, as trustee.expenses, and for general corporate purposes. Interest on the Senior Notes will accrue at 5% per annum and will beis payable semi-annually in arrears on January 15 and July 15 commencing on July 15, 2018.15. The Senior Notes will be jointly and severally guaranteed by each of our subsidiaries that guarantees obligations under our senior credit facilities. The Notes were not guaranteed until the release of the escrow, but once released, the Notes wereare fully and unconditionally guaranteed, jointly and severally, on a senior unsecured basis by each of our subsidiaries that guarantee the senior2018 credit facilities.facility.


The Notes will mature on January 15, 2026. However, priorPrior to January 15, 2021,maturity we may redeem some or all of the Notes at a redemption price equal to 100% of the principal amount of theSenior Notes, together with accrued and unpaid interest, if any, plus a “make- whole”"make-whole" premium. On or after January 15, 2021, we may redeem some or all of the Senior Notes at any time at declining redemption prices equal to 102.50% beginning on January 15, 2021, 101.25% beginning on January 15, 2022 and 100.00% beginning on January 15, 2023 and thereafter plus, in each case, accrued and unpaid interest, if any, to the applicable redemption date. In addition, before January 15, 2021, and subject to certain conditions, we may redeem up to 35% of the aggregate principal

Debt Maturities
The amount of Notes withrequired minimum principal payments on our long-term debt in aggregate over the net proceeds of certain equity offerings at 105.00% of the principal amount thereof, plus accrued and unpaid interest, if any, to the date of redemption; provided that (i) at least 65% of the aggregate principal amount of Notes remains outstanding after such redemption and (ii) the redemption occurs within 60 days of the closing of any such equity offering.next five years, is as follows:

Year Ending December 31,Minimum Payments
In thousands
2021$18,359 
202244,063 
202344,063 
2024429,609 
2025
Thereafter400,000 
Total minimum payments on debt$936,094 

Note 7:    Derivative Financial Instruments


As part of our risk management strategy, we use derivative instruments to hedge certain foreign currency and interest rate exposures. Refer to Note 1,1: Summary of Significant Accounting Policies, Note 14,14: Shareholders' Equity, and Note 1515: Fair Value of Financial Instruments for additional disclosures on our derivative instruments.


The fair values of our derivative instruments are determined using the income approach and significant other observable inputs (also known(and are classified as “Level 2”)Level 2 in the fair value hierarchy). We have used observable market inputs based on the type of derivative and the nature of the underlying instrument. The key inputs include interest rate yield curves (swap rates and futures) and foreign exchange spot and forward rates, all of which are available in an active market. We have utilized the mid-market pricing convention for these inputs. We include, as a discount to the derivative asset, the effect of our counterparty credit risk based on current published credit default swap rates when the net fair value of our derivative instruments is in a net asset position. We consider our own nonperformance risk when the net fair value of our derivative instruments is in a net liability position by discounting our derivative liabilities to reflect the potential credit risk to our counterparty through applying a current market indicative credit spread to all cash flows.


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Table of Contents
The fair values of our derivative instruments are as follows:
Derivatives AssetsBalance Sheet LocationDecember 31,
2020
December 31,
2019
Derivatives designated as hedging instruments under Subtopic ASC 815-20In thousands
Interest rate swap contractsOther current assets$$174 
Interest rate cap contractsOther current assets
Cross currency swap contractsOther current assets1,156 
Cross currency swap contractsOther long-term assets2,870 
Derivatives not designated as hedging instruments under Subtopic ASC 815-20
Foreign exchange forward contractsOther current assets52 96 
Total asset derivatives$52 $4,297 
Derivatives Liabilities
Derivatives designated as hedging instruments under ASC 815-20
Interest rate swap contractsOther current liabilities$1,025 $
Interest rate swap contractsOther long-term obligations957 
Cross currency swap contractsOther current liabilities526 
Derivatives not designated as hedging instruments under Subtopic ASC 815-20
Foreign exchange forward contractsOther current liabilities128 162 
Total liability derivatives$2,636 $162 
    Fair Value
  Balance Sheet Location December 31,
2017
 December 31,
2016
    (in thousands)
Asset Derivatives    
Derivatives designated as hedging instruments under ASC 815-20    
Interest rate swap contracts Other current assets $658
 $
Interest rate cap contracts Other current assets 17
 3
Interest rate swap contracts Other long-term assets 1,712
 1,830
Interest rate cap contracts Other long-term assets 179
 376
Derivatives not designated as hedging instruments under ASC 815-20    
Foreign exchange forward contracts Other current assets 41
 169
Interest rate cap contracts Other current assets 25
 4
Interest rate cap contracts Other long-term assets 268
 563
Total asset derivatives   $2,900
 $2,945
       
Liability Derivatives      
Derivatives designated as hedging instruments under ASC 815-20    
Interest rate swap contracts Other current liabilities $
 $934
Derivatives not designated as hedging instruments under ASC 815-20    
Foreign exchange forward contracts Other current liabilities 289
 449
Total liability derivatives   $289
 $1,383



OCI during the reporting periodThe changes in AOCI, net of tax, for our derivative and nonderivative hedging instruments designated as hedging instruments, net of tax, waswere as follows:


In thousands202020192018
Net unrealized loss on hedging instruments at January 1,$(15,103)$(13,179)$(13,414)
Unrealized gain (loss) on derivative instruments(7,002)4,061 2,586 
Realized (gains) losses reclassified into net income (loss)6,104 (5,985)(2,351)
Net unrealized loss on hedging instruments at December 31,$(16,001)$(15,103)$(13,179)
 2017 2016 2015
 (in thousands)
Net unrealized gain (loss) on hedging instruments at January 1,$(14,337) $(14,062) $(15,148)
Unrealized gain (loss) on derivative instruments360
 (1,087) 76
Realized (gains) losses reclassified into net income (loss)563
 812
 1,010
Net unrealized gain (loss) on hedging instruments at December 31,$(13,414) $(14,337) $(14,062)


Reclassification of amounts related to hedging instruments are included in interest expense in the Consolidated Statements of Operations. Included in the net unrealized lossgain (loss) on hedging instruments at December 31, 20172020 and 20162019 is a loss of $14.4 million, net of tax, related to our nonderivative net investment hedge, which terminated in 2011. This loss on our net investment hedge will remain in AOCI until such time when earnings are impacted by a sale or liquidation of the associated foreign operation.


A summary of the potential effect of netting arrangements on our financial position related to the offsetting of our recognized derivative assets and liabilities under master netting arrangements or similar agreements is as follows:

Offsetting of Derivative AssetsGross Amounts of Recognized Assets Presented in the Consolidated Balance SheetsGross Amounts Not Offset in the Consolidated Balance Sheets
In thousandsDerivative Financial InstrumentsCash Collateral ReceivedNet Amount
December 31, 2020$52 $(52)$$
December 31, 20194,297 (56)4,241 

Offsetting of Derivative LiabilitiesGross Amounts of Recognized Liabilities Presented in the Consolidated Balance SheetsGross Amounts Not Offset in the Consolidated Balance Sheets
In thousandsDerivative Financial InstrumentsCash Collateral PledgedNet Amount
December 31, 2020$2,636 $(52)$$2,584 
December 31, 2019162 (56)106 

70
Offsetting of Derivative Assets     
   Gross Amounts Not Offset in the Consolidated Balance Sheets  
 Gross Amounts of Recognized Assets Presented in the Consolidated Balance Sheets Derivative Financial Instruments Cash Collateral Received Net Amount
 (in thousands)
December 31, 2017$2,900
 $(90) $
 $2,810
        
December 31, 2016$2,945
 $(1,322) $
 $1,623


Offsetting of Derivative Liabilities     
   Gross Amounts Not Offset in the Consolidated Balance Sheets  
 Gross Amounts of Recognized Liabilities Presented in the Consolidated Balance Sheets Derivative Financial Instruments Cash Collateral Pledged Net Amount
 (in thousands)
December 31, 2017$289
 $(90) $
 $199
        
December 31, 2016$1,383
 $(1,322) $
 $61

Our derivative assets and liabilities subject to netting arrangements consist of foreign exchange forward and interest rate contracts with three4 counterparties at December 31, 20172020 and three5 counterparties at December 31, 2016.2019. No derivative asset or liability balance with any of our counterparties was individually significant at December 31, 20172020 or 2016.2019. Our derivative contracts with each of these counterparties exist under agreements that provide for the net settlement of all contracts through a single payment in a single currency in the event of default. We have no pledges of cash collateral against our obligations, norand we have wenot received pledges of cash collateral from our counterparties under the associated derivative contracts.


Cash Flow Hedges
As a result of our floating rate debt, we are exposed to variability in our cash flows from changes in the applicable interest rate index. We enter into swaps to achieve a fixedinterest rate of interest on the hedged portion of debt in order to decrease this variability in our cash flows. The objective of thesecaps and swaps is to reduce the variability of cash flows from increases in the LIBOR-basedLIBOR based borrowing rates on our floating rate credit facility. The swapsThese instruments do not protect us from changes to the applicable margin under our credit facility. At December 31, 2020, our LIBOR-based debt balance was $536.1 million.

In May 2012, we entered into six interest rate swaps, which were effective July 31, 2013 and expired on August 8, 2016, to convert $200 million of our LIBOR based debt from a floating LIBOR interest rate to a fixed interest rate of 1.00% (excluding the applicable margin on the debt). The cash flow hedges were expected to be highly effective in achieving offsetting cash flows attributable to the hedged risk through the term of the hedge. Consequently, effective changes in the fair value of the interest rate swaps were recognized as a component of OCI and recognized in earnings when the hedged item affected earnings. The amounts paid on the hedges were recognized as adjustments to interest expense.


In October 2015, we entered into an1 interest rate swap, which iswas effective from August 31, 2016, toand expired on June 23, 2020, and convertsto convert $214 million of our LIBOR basedLIBOR-based debt from a floating LIBOR interest rate to a fixed interest rate of 1.42% (excluding the applicable margin on the debt). The notional balance will amortizeamortized to maturity at the same rate as required minimum payments on ourthe term loan. TheThis cash flow hedge iswas expected to be highly effective in achieving offsetting cash flows attributable to the hedged risk through the term of the hedge. Consequently, effective changes in the fair value of the interest rate swap were recognized as a component of other comprehensive income (loss) (OCI) and recognized in earnings when the hedged item affected earnings. The amounts paid or received on the hedge were recognized as adjustment to interest expense.

In March 2020, we entered into 1 interest rate swap, which is effective from June 30, 2020 to June 30, 2023, and converts $240 million of our LIBOR-based debt from a floating LIBOR interest rate to a fixed interest rate of 0.617% (excluding the applicable margin). The notional balance will amortize to maturity at the same rate of originally required amortizations on the term loan. Changes in the fair value of the interest rate swap are recognized as a component of OCI and will be recognized in earnings when the hedged item affects earnings. The amounts paid or received on the hedge are recognized as an adjustment to interest expense.expense along with the earnings effect of the hedged item. The amount of net losses expected to be reclassified into earnings in the next 12 months is $0.7 million. At December 31, 2017, our LIBOR-based debt balance was $254.1$1.0 million.


In November 2015, we entered into three3 interest rate cap contracts with a total notional amount of $100 million at a cost of $1.7 million. The interest rate cap contracts expireexpired on June 23, 2020 and were entered into in order to limit our interest rate exposure on $100 million of our variable LIBOR based debt up to 2.00%. In the event LIBOR is higher than 2.00%, we will pay interest at the capped rate of 2.00% with respect to the $100 million notional amount of such agreements. The interest rate cap contracts dodid not include the effect of the applicable margin. AsChanges in the fair value of December 31, 2016, duethese instruments were recognized as a component of OCI and recognized in earnings when the hedged item affected earnings. The amounts received on the hedge were recognized as an adjustment to interest expense along with the accelerated revolver payments from surplus cash, we have elected to de-designate twoearnings effect of the interesthedged item.

In April 2018, we entered into 1 cross-currency swap, which converts $56.0 million of floating LIBOR-based U.S. dollar denominated debt into 1.38% fixed rate cap contracts aseuro denominated debt. This cross-currency swap matures on April 30, 2021 and mitigates the risk associated with fluctuations in currency rates impacting cash flow hedges and discontinueflows related to U.S. dollar denominated debt in a euro functional currency entity. Changes in the use of cash flow hedge accounting. The amounts recognized in AOCI from de-designated interest rate cap contracts will continue to be reported in AOCI unless it is not probable that the forecasted transactions will occur. As a result of the discontinuance of cash flow hedge accounting, all subsequent changes in fair value of the de-designated derivative instrumentscross-currency swap are recognized withinas a component of OCI and are recognized in earnings when the hedged item affects earnings. The amounts paid or received on the hedge are recognized as an adjustment to interest expense insteadalong with the earnings effect of OCI.the hedged item. The amount of net lossesgains expected to be reclassified into earnings for all interest rate cap contracts in the next 12 months is $0.3$0.5 million.

As a result of our forecasted inventory purchases in a non-functional currency, we are exposed to foreign exchange risk. We hedge portions of these purchases. During February 2020, we entered into foreign exchange option contracts for a total notional amount of $96 million at a cost of $1.2 million. The contracts matured ratably through the year with final maturity in October 2020. Changes in the fair value of the option contracts were recognized as a component of OCI and were recognized in product cost of revenues when the hedged item affected earnings. As of December 31, 2020, there are 0 more outstanding foreign exchange option contracts.


71

The before-tax effects of our accounting for derivative instruments designated as hedges on AOCI for the Consolidated Balance Sheets and the Consolidated Statements of Operationsyear ended December 31, were as follows:

Derivatives in ASC 815-20 Cash Flow Hedging RelationshipsAmount of Gain (Loss) Recognized in OCI on DerivativeGain (Loss) Reclassified from AOCI into Income
LocationAmount
In thousands202020192018In thousands202020192018
Interest rate swap contracts$(2,900)$(987)$1,306 Interest expense$(745)$1,451 $1,065 
Interest rate cap contracts782 995 18 Interest expense392 1,046 (439)
Foreign exchange options(1,228)1,141 Product cost of revenues(1,228)1,141 
Cross currency swap contract(4,164)3,022 1,584 Interest expense619 1,632 949 
Cross currency swap contractOther income (expense), net(5,228)1,335 932 
Derivatives in ASC 815-20 Cash Flow Hedging Relationships Amount of Gain (Loss) Recognized in OCI on Derivative (Effective Portion) Loss Reclassified from AOCI into Income (Effective Portion) Loss Recognized in Income on Derivative (Ineffective Portion)
Location Amount Location Amount
  2017 2016 2015   2017 2016 2015   2017 2016 2015
  (in thousands)   (in thousands)   (in thousands)
Interest rate swap contracts $768
 $(1,163) $367
 Interest expense $(706) $(1,296) $(1,639) Interest expense $
 $
 $
Interest rate cap contracts $(183) $(605) $(244) Interest expense $(210) $(27) $
 Interest expense $
 $(1) $


Derivatives Not Designated as Hedging Relationships
We are also exposed to foreign exchange risk when we enter into non-functional currency transactions, both intercompany and third-party. At each period-end, non-functional currency monetary assets and liabilities are revalued with the change recognized to otherwithin Other income and expense.(expense) in our Consolidated Statements of Operations. We enter into monthly foreign exchange forward contracts, which are not designated for hedge accounting, with the intent to reduce earnings volatility associated with currency exposures. As of December 31, 2017,2020, a total of 5439 contracts were offsetting our exposures from the euro, Pound sterling, Canadian dollar, Indonesian Rupiah, Chinese Yuan, Saudi RiyalBrazilian real, Mexican peso and various other currencies, with notional amounts ranging from $158,000$121,000 to $39.5$26.4 million.



The effect of our derivative instruments not designated as hedges on the Consolidated Statements of Operations wasfor the year ended December 31, were as follows:

Derivatives Not Designated as Hedging Instrument under ASC 815-20LocationGain (Loss) Recognized on Derivatives in
Other Income (Expenses)
In thousands202020192018
Foreign exchange forward contractsOther income (expense), net$(4,538)$(2,425)$3,448 
Derivatives Not Designated as Hedging Instrument under ASC 815-20 Location Gain (Loss) Recognized in Income on Derivative
    2017 2016 2015
    (in thousands)
Foreign exchange forward contracts Other income (expense), net $(6,281) $537
 $(3,145)
Interest rate cap contracts Interest expense $(274) $129
 $


We will continue to monitor and assess our interest rate and foreign exchange risk and may institute additional derivative instruments to manage such risk in the future.

Note 8:    Defined Benefit Pension Plans


We sponsor both funded and unfunded defined benefit pension plans offering death and disability, retirement, and special termination benefits for certain of our international employees, primarily in Germany, France, Italy, Indonesia, Brazil,India, and Spain.Italy. The defined benefit obligation is calculated annually by using the projected unit credit method. The measurement date for the pension plans was December 31, 2017.2020.


72

The following tables set forth the components of the changes in benefit obligations and fair value of plan assets:

 Year Ended December 31,
In thousands20202019
Change in benefit obligation:
Benefit obligation at January 1,$114,218 $105,570 
Service cost4,027 3,711 
Interest cost1,817 2,278 
Actuarial (gain) loss9,323 8,798 
Benefits paid(2,820)(2,970)
Foreign currency exchange rate changes9,594 (1,984)
Curtailment(589)(36)
Settlement(78)(234)
Other(2,760)(915)
Benefit obligation at December 31,$132,732 $114,218 
Change in plan assets:
Fair value of plan assets at January 1,$12,665 $11,890 
Actual return on plan assets389 1,134 
Company contributions349 289 
Benefits paid(298)(411)
Foreign currency exchange rate changes(177)(237)
Release for Divestiture(2,722)
Fair value of plan assets at December 31,10,206 12,665 
Net pension benefit obligation at fair value$122,526 $101,553 
 Year Ended December 31,
 2017 2016
 (in thousands)
Change in benefit obligation:   
Benefit obligation at January 1,$97,261
 $98,767
Service cost3,968
 3,472
Interest cost2,264
 2,573
Actuarial (gain) loss(2,351) 7,733
Benefits paid(3,136) (9,481)
Foreign currency exchange rate changes13,014
 (4,386)
Curtailment(858) 14
Settlement(175) (1,431)
Other833
 
Benefit obligation at December 31,$110,820
 $97,261
    
Change in plan assets:   
Fair value of plan assets at January 1,$10,215
 $9,662
Actual return on plan assets786
 604
Company contributions399
 348
Benefits paid(383) (370)
Foreign currency exchange rate changes984
 (29)
Other833
 
Fair value of plan assets at December 31,12,834
 10,215
Net pension benefit obligation at fair value$97,986
 $87,046



Amounts recognized on the Consolidated Balance Sheets consist of:

December 31,
In thousands20202019
Assets
Plan assets in other long-term assets$$44 
Liabilities
Current portion of pension benefit obligation in wages and benefits payable3,069 2,885 
Long-term portion of pension benefit obligation119,457 98,712 
Pension benefit obligation, net$122,526 $101,553 
 At December 31,
 2017 2016
 (in thousands)
Assets   
Plan assets in other long-term assets$991
 $654
    
Liabilities   
Current portion of pension benefit obligation in wages and benefits payable3,260
 3,202
Long-term portion of pension benefit obligation95,717
 84,498
    
Pension benefit obligation, net$97,986
 $87,046

Amounts in AOCI (pre-tax) that have not yet been recognized as components of net periodic benefit costs consist of:

 At December 31,
 2017 2016
 (in thousands)
Net actuarial loss$25,379
 $26,767
Net prior service cost641
 619
Amount included in AOCI$26,020
 $27,386


Amounts recognized in OCI (pre-tax) are as follows:

Year Ended December 31,
In thousands202020192018
Net actuarial (gain) loss$8,734 $8,762 $(3,191)
Settlement (gain) loss(286)(250)(1)
Curtailment (gain) loss(1)
Plan asset (gain) loss64 (526)724 
Amortization of net actuarial loss(2,255)(1,648)(1,533)
Amortization of prior service cost(68)(68)(61)
Other(160)124 
Other comprehensive (income) loss$6,189 $6,110 $(3,939)

73

 Year Ended December 31,
 2017 2016 2015
 (in thousands)
Net actuarial (gain) loss$(3,209) $6,316
 $(6,894)
Settlement (gain) loss2
 (1,343) (336)
Curtailment (gain) loss586
 
 
Plan asset (gain) loss(192) (64) 343
Amortization of net actuarial loss(2,308) (1,351) (1,979)
Amortization of prior service cost(62) (58) (59)
Other
 4
 (46)
Other comprehensive (income) loss$(5,183) $3,504
 $(8,971)

If actuarial gains and losses exceed ten percent of the greater of plan assets or plan liabilities, we amortize them over the employees' average future service period. The estimated net actuarial loss and prior service cost that will be amortized from AOCI into net periodic benefit cost during 20182021 is $1.6 million.$2.9 million.


Net periodic pension benefit costscost for our plans include the following components:

Year Ended December 31,
In thousands202020192018
Service cost$4,027 $3,711 $4,034 
Interest cost1,817 2,278 2,324 
Expected return on plan assets(453)(608)(670)
Amortization of prior service costs68 68 61 
Amortization of actuarial net loss2,255 1,648 1,533 
Settlement286 250 
Curtailment
Net periodic benefit cost$8,000 $7,347 $7,284 

 Year Ended December 31,
 2017 2016 2015
 (in thousands)
Service cost$3,968
 $3,472
 $4,572
Interest cost2,264
 2,573
 2,380
Expected return on plan assets(594) (540) (502)
Amortization of prior service costs62
 58
 59
Amortization of actuarial net loss2,308
 1,351
 1,979
Settlement(2) 1,343
 375
Curtailment(586) 
 46
Other
 (3) (1)
Net periodic pension benefit costs$7,420
 $8,254
 $8,908
The components of net periodic benefit cost, other than the service cost component, are included in total other income (expense) on the Consolidated Statements of Operations.


The significant actuarial weighted average assumptions used in determining the benefit obligations and net periodic benefit cost for our benefit plans are as follows:

 Year Ended December 31,
 202020192018
Actuarial assumptions used to determine benefit obligations at end of period:
Discount rate1.10 %1.76 %2.24 %
Expected annual rate of compensation increase3.68 %3.76 %3.60 %
Actuarial assumptions used to determine net periodic benefit cost for the period:
Discount rate1.76 %2.24 %2.21 %
Expected rate of return on plan assets4.89 %5.19 %5.58 %
Expected annual rate of compensation increase3.76 %3.60 %3.64 %
 At and For The Year Ended December 31,
 2017 2016 2015
Actuarial assumptions used to determine benefit obligations at end of period:     
Discount rate2.21% 2.18% 2.59%
Expected annual rate of compensation increase3.64% 3.65% 3.60%
Actuarial assumptions used to determine net periodic benefit cost for the period:     
Discount rate2.18% 2.59% 2.36%
Expected rate of return on plan assets5.58% 5.29% 5.45%
Expected annual rate of compensation increase3.65% 3.60% 3.37%


We determine a discount rate for our plans based on the estimated duration of each plan’splan's liabilities. For our euro denominated defined benefit pension plans, which represent 93%92% of our projected benefit obligation, we use two discount rates with consideration of the duration of each of the plans, using a hypothetical yield curve developed from euro-denominated AA-rated corporate bond issues. These bond issuesbonds are partially weighted for market value, with minimum amounts outstanding of €500 million for bonds with less than 10 yearsassigned different weights to maturityadjust their relative influence on the yield curve, and €50 million for bonds with 10 or more years to maturity, and excluding the highest and lowest yielding 10% of bonds are excluded within each maturity group. The discount rates used, depending on the duration of the plans, were 1.00%between 0.20% and 1.75%0.75%.


Our expected rate of return on plan assets is derived from a study of actual historic returns achieved and anticipated future long-term performance of plan assets, specific to plan investment asset category. While the study primarily gives consideration to recent insurers’insurers' performance and historical returns, the assumption represents a long-term prospective return.


The total accumulated benefit obligation for our defined benefit pension plans was $101.4$121.7 million and $87.2$105.1 million at December 31, 20172020 and 2016, respectively.2019.


The total obligations and fair value of plan assets for plans with projected benefit obligations and accumulated benefit obligations exceeding the fair value of plan assets are as follows:

In thousandsDecember 31,
20202019
Projected benefit obligation$132,732 $110,656 
Accumulated benefit obligation121,747 101,611 
Fair value of plan assets10,206 9,059 
74

 At December 31,
2017 2016
 (in thousands)
Projected benefit obligation$106,486
 $94,110
Accumulated benefit obligation97,546
 84,448
Fair value of plan assets7,509
 6,410
Table of Contents

Our asset investment strategy focuses on maintaining a portfolio using primarily insurance funds, which are accounted for as investments and measured at fair value, in order to achieve our long-term investment objectives on a risk adjusted basis. Our general funding policy for these qualified pension plans is to contribute amounts sufficient to satisfy regulatory funding standards of the respective countries for each plan.



The fair values of our plan investments by asset category are as follows:

Total
Quoted Prices in Active Markets for Identical Assets
(Level 1)
Significant Unobservable Inputs
(Level 3)
In thousandsDecember 31, 2020
Cash$1,050 $1,050 $
Insurance funds9,156 9,156 
Other securities
Total fair value of plan assets$10,206 $1,050 $9,156 
In thousandsDecember 31, 2019
Cash$926 $926 $
Insurance funds8,133 8,133 
Other securities3,606 3,606 
Total fair value of plan assets$12,665 $926 $11,739 

 Total 
Quoted Prices in Active Markets for Identical Assets
(Level 1)
 
Significant Unobservable Inputs
(Level 3)
 (in thousands)
 December 31, 2017
Cash$789
 $789
 $
Insurance funds8,384
 
 8,384
Other securities3,661
 
 3,661
Total fair value of plan assets$12,834
 $789
 $12,045
      
 December 31, 2016
Cash$783
 $783
 $
Insurance funds7,011
 
 7,011
Other securities2,421
 
 2,421
Total fair value of plan assets$10,215
 $783
 $9,432

The following tables present a reconciliation of Level 3 assets held during the years ended December 31, 20172020 and 2016.2019.

In thousandsBalance at January 1, 2020Net Realized and Unrealized GainsNet Purchases, Issuances, Settlements, and OtherRelease for DivestitureEffect of Foreign CurrencyBalance at December 31, 2020
Insurance funds$8,133 $237 $15 $$771 $9,156 
Other securities3,606 117 (61)(2,722)(940)
Total$11,739 $354 $(46)$(2,722)$(169)$9,156 

Balance at January 1, 2017 Net Realized and Unrealized Gains Net Purchases, Issuances, Settlements, and Other Net Transfers Into Level 3 Effect of Foreign Currency Balance at December 31, 2017
(in thousands)
In thousandsIn thousandsBalance at January 1, 2019Net Realized and Unrealized GainsNet Purchases, Issuances, Settlements, and OtherRelease for DivestitureEffect of Foreign CurrencyBalance at December 31, 2019
Insurance funds$7,011
 $257
 $102
 $
 $1,014
 $8,384
Insurance funds$8,020 $282 $(27)$$(142)$8,133 
Other securities2,421
 523
 (93) 833
 (23) 3,661
Other securities3,083 814 (160)(131)3,606 
Total$9,432
 $780
 $9
 $833
 $991
 $12,045
Total$11,103 $1,096 $(187)$$(273)$11,739 

 Balance at January 1, 2016 Net Realized and Unrealized Gains Net Purchases, Issuances, Settlements, and Other Net Transfers Into Level 3 Effect of Foreign Currency Balance at December 31, 2016
 (in thousands)
Insurance funds$7,089
 $235
 $54
 $
 $(367) $7,011
Other securities1,778
 405
 (84) 
 322
 2,421
Total$8,867
 $640
 $(30) $
 $(45) $9,432


As the plan assets and contributions are not significant to our total company assets, no further disclosures are considered material.


Annual benefit payments for the next 10 years, including amounts to be paid from our assets for unfunded plans and reflecting expected future service, as appropriate, are expected to be paid as follows:

Year Ending December 31,Estimated Annual Benefit Payments
In thousands
2021$3,995 
20223,934 
20234,082 
20245,309 
20255,360 
2026-203028,493 
75

 Year Ending December 31, Estimated Annual Benefit Payments
 
   (in thousands)
 2018 $3,801
 2019 3,124
 2020 3,744
 2021 4,329
 2022 4,511
 2023-2027 28,121


Note 9:    Stock-Based Compensation


We maintain the Second Amended and Restated 2010 Stock Incentive Plan (Stock Incentive Plan), which allows us to grant stock-based compensation awards, including stock options, restricted stock units, phantom stock, and unrestricted stock units. Underunits, under the Second Amended and Restated 2010 Stock Incentive Plan (Stock Incentive Plan). In the Stock Incentive Plan, we have 10,473,95612,623,538 shares of common stock reserved and authorized for issuance subject to stock splits, dividends, and other similar events. At events, and at December 31, 2017, 4,656,3272020, 5,597,418 shares were available for grant under the Stock Incentive Plan.grant. We issue new shares of common stock upon the exercise of stock options or when vesting conditions on restricted stock units are fully satisfied. These shares are subject to a fungible share provision such that the authorized share reserveavailable for grant is reduced by (i) one1 share for every one share subject to a stock option or share appreciation right granted under the Plan and (ii) 1.7 shares for every one share of common stock that was subject to an award other than an option or share appreciation right.


We also periodically award phantom stock units, which are settled in cash upon vesting and accounted for as liability-based awards, with no impact to the shares available for grant.


In addition, we maintain the ESPP, for which approximately 340,000178,159 shares of common stock were available for future issuance at December 31, 2017.2020.


Unrestricted stock and ESPP activity and stock-based grants other than stock options and restricted stock units were not significant for the years ended December 31,, 2017, 2016, 2020, 2019, and 2015 was not significant.2018.


Stock-Based Compensation Expense
Total stock-based compensation expense and the related tax benefit were as follows:

Year Ended December 31,
In thousands202020192018
Stock options$1,944 $1,770 $3,675 
Restricted stock units22,285 24,560 26,859 
Unrestricted stock awards824 630 729 
Phantom stock units3,720 3,301 2,165 
Total stock-based compensation$28,773 $30,261 $33,428 
Related tax benefit$5,086 $5,390 $6,019 

76

 2017 2016 2015
 (in thousands)
Stock options$2,695
 $2,357
 $2,648
Restricted stock units17,738
 14,723
 10,735
Unrestricted stock awards974
 955
 706
Phantom stock units1,747
 1,077
 
Total stock-based compensation$23,154
 $19,112
 $14,089
      
Related tax benefit$5,034
 $4,927
 $4,228
Table of Contents


Stock Options
A summary of our stock option activity is as follows:

SharesWeighted Average Exercise Price per ShareWeighted Average Remaining Contractual LifeAggregate Intrinsic ValueWeighted Average Grant Date Fair Value
In thousandsYearsIn thousands
Outstanding, January 1, 2018956 $47.10 6.3$21,965 
Converted upon acquisition42 51.86 $14.86 
Granted122 68.21 24.29 
Exercised(152)38.99 4,520 
Forfeited(7)60.03 
Expired(66)95.31 
Outstanding, December 31, 2018895 $47.93 6.2$4,806 
Granted76 76.55 $26.20 
Exercised(489)43.55 15,759 
Forfeited(13)67.34 
Expired(11)66.24 
Outstanding, December 31, 2019458 $56.38 7.0$12,641 
Granted83 84.39 $26.37 
Exercised(103)53.99 2,061 
Forfeited(5)83.94 
Outstanding, December 31, 2020433 $61.95 6.9$14,697 
Exercisable, December 31, 2020268 $51.85 5.8$11,810 
 Shares Weighted Average Exercise Price per Share Weighted Average Remaining Contractual Life Aggregate Intrinsic Value Weighted Average Grant Date Fair Value
 (in thousands)   (years) (in thousands)  
Outstanding, January 1, 20151,123
 $51.90
 4.4 $1,676
  
Granted291
 35.25
     $12.09
Exercised(24) 36.05
   26
  
Forfeited(17) 37.47
      
Expired(193) 52.17
      
Outstanding, December 31, 20151,180
 $48.31
 5.7 $405
  
          
Granted191
 $40.40
     $13.27
Exercised(58) 37.00
   $742
  
Forfeited(36) 35.29
      
Expired(318) 55.13
      
Outstanding, December 31, 2016959
 $45.64
 6.6 $19,125
  
          
Granted135
 $65.94
     $21.99
Exercised(41) 39.92
   $1,071
  
Forfeited(35) 47.38
      
Expired(62) 70.12
      
Outstanding, December 31, 2017956
 $47.10
 6.3 $21,965
  
          
Exercisable, December 31, 2017640
 $46.08
 5.3 $15,934
  
          
Expected to vest, December 31, 2017316
 $49.17
 8.4 $6,031
  


At December 31, 2017,2020, total unrecognized stock-based compensation expense related to nonvested stock options was $2.9$2.6 million, which is expected to be recognized over a weighted average period of approximately 1.51.9 years.


The weighted-averageweighted average assumptions used to estimate the fair value of stock options granted and the resulting weighted average fair value are as follows:
Year Ended December 31,
202020192018
Expected volatility32.3 %31.7 %30.5 %
Risk-free interest rate1.3 %1.7 %2.8 %
Expected term (years)5.36.16.1

77

 Year Ended December 31,
 2017 2016 2015
Expected volatility32.5% 33.5% 34.3%
Risk-free interest rate2.0% 1.3% 1.7%
Expected term (years)5.5
 5.5
 5.5
Table of Contents


Restricted Stock Units
The following table summarizes restricted stock unit activity:
Number of Restricted Stock UnitsWeighted Average Grant Date Fair ValueAggregate Intrinsic Value
In thousandsIn thousands
Outstanding, January 1, 2018556 $47.68 
Converted upon acquisition579 69.40 
Granted387 57.48 
Released (1)
(593)$32,567 
Forfeited(112)
Outstanding, December 31, 2018817 $59.70 
Granted404 62.97 
Released (1)
(471)$29,304 
Forfeited(66)
Outstanding, December 31, 2019684 $64.38 
Granted262 83.42 
Released (1)
(363)65.25 $23,702 
Forfeited(39)71.96 
Outstanding, December 31, 2020544 $71.79 
Vested but not released, December 31, 202050 $4,836 
 Number of Restricted Stock Units Weighted Average Grant Date Fair Value Aggregate Intrinsic Value
 (in thousands)   (in thousands)
Outstanding, January 1, 2015682
    
Granted434
 $35.09
  
Released(296)   $12,204
Forfeited(64)    
Outstanding, December 31, 2015756
    
      
Granted306
 $41.58
  
Released(312)   $11,944
Forfeited(49)    
Outstanding, December 31, 2016701
 $38.04
  
      
Granted273
 $50.95
  
Released(372) 36.93
 $14,219
Forfeited(46) 48.56
  
Outstanding, December 31, 2017556
 $47.68
  
      
Vested but not released, December 31, 2017142
   $9,650
      
Expected to vest, December 31, 2017350
   $23,877
(1)Shares released is presented as gross shares and does not reflect shares withheld by us for employee payroll tax obligations.


At December 31, 2017,2020, total unrecognized compensation expense on restricted stock units was $21.7 million, which is expected to be recognized over a weighted average period of approximately 1.6 years.

The weighted-average assumptions used to estimate the fair value of performance-based restricted stock units granted and the resulting weighted average fair value are as follows:

 Year Ended December 31,
 2017 2016 2015
Expected volatility28.0% 30.0% 30.1%
Risk-free interest rate1.0% 0.7% 0.7%
Expected term (years)1.7
 1.8
 2.1
      
Weighted average grant date fair value$77.75
 $44.92
 $33.48


Phantom Stock Units
The following table summarizes phantom stock unit activity:

 Number of Phantom Stock Units 
Weighted
Average Grant
Date Fair Value
 (in thousands)  
Outstanding, January 1, 2016
  
Granted63
 $40.11
Forfeited(1)  
Outstanding, December 31, 201662
  
    
Expected to vest, December 31, 201657
  
    
Outstanding, January 1, 201762
 $40.11
Granted32
 65.55
Released(20) 47.02
Forfeited(11) 40.11
Outstanding, December 31, 201763
 $47.28
    
Expected to vest, December 31, 201763
  

At December 31, 2017, total unrecognized compensation expense on phantom stock units was $2.8$25.9 million, which is expected to be recognized over a weighted average period of approximately 1.7 years.

The weighted average assumptions used to estimate the fair value of performance-based restricted stock units granted with a service and market condition and the resulting weighted average fair value are as follows:
Year Ended December 31,
202020192018
Expected volatility44.9 %31.4 %28.0 %
Risk-free interest rate1.0 %2.5 %2.2 %
Expected term (years)1.81.62.1
Weighted average fair value$93.97 $61.25 $78.56 

78

Phantom Stock Units
The following table summarizes phantom stock unit activity:

Number of Phantom Stock UnitsWeighted
Average Grant
Date Fair Value
Aggregate Intrinsic Value
In thousandsIn thousands
Outstanding, January 1, 201863 $62.53 
Converted upon acquisition21 
Granted41 66.67 
Released(35)$2,409 
Forfeited(7)
Outstanding, December 31, 201883 $61.80 
Converted upon acquisition
Granted55 60.49 
Released(42)$2,625 
Forfeited(7)
Outstanding, December 31, 201989 $62.85 
Granted38 87.27 
Released(40)63.87 $2,971 
Forfeited(5)70.99 
Outstanding, December 31, 202082 $73.13 

At December 31, 2020, total unrecognized compensation expense on phantom stock units was $5.2 million, which is expected to be recognized over a weighted average period of approximately 1.8 years. As of December 31, 20172020 and 2016,2019, we have recognized a phantom stock liability of $1.7$2.7 million and $1.0$2.3 million respectively, within wages and benefits payable in the Consolidated Balance Sheets.

Note 10:    Defined Contribution, Bonus, and Profit Sharing Plans


Defined Contribution Plans
In the United States, United Kingdom, and certain other countries, we make contributions to defined contribution plans. For our U.S. employee savings plan, which represents a majority of our contribution expense, we provide a 75% match on the first 6% of the employee salary deferral, subject to statutory limitations. For our international defined contribution plans, we provide various levels of contributions, based on salary, subject to stipulated or statutory limitations. The expense for our defined contribution plans was as follows:

Year Ended December 31,
In thousands202020192018
Defined contribution plans expense$18,424 $17,882 $11,593 
 Year Ended December 31,
 2017 2016 2015
 (in thousands)
Defined contribution plans expense$11,709
 $7,941
 $6,579


Bonus and Profit Sharing Plans and Awards
We have employee bonus and profit sharing plans in which many of our employees participate, as well as an award program, which allows for recognition of individual employees' achievements. The bonus and profit sharing plans provide award amounts for the achievement of performance and financial targets. As the bonuses are being earned during the year, we estimate a compensation accrual each quarter based on the progress towards achieving the goals, the estimated financial forecast for the year, and the probability of achieving results. Bonus and profit sharing plans and award expense was as follows:

Year Ended December 31,
In thousands202020192018
Bonus and profit sharing plans expense$11,455 $48,435 $15,466 

79
 Year Ended December 31,
 2017 2016 2015
 (in thousands)
Bonus and profit sharing plans and award expense$40,005
 $43,377
 $14,192

Note 11:    Income Taxes


On December 22, 2017, H.R.1, commonly referred to as the Tax Cuts and Jobs Act (Tax Act) was enacted into law in the United States. This new tax legislation represents one of the most significant overhauls toMarch 27, 2020, the U.S. federalFederal government passed the Coronavirus Aid, Relief, and Economic Security (CARES) Act to provide economic relief from COVID-19. The CARES Act contains significant business tax code since 1986. provisions, which the Company has evaluated and determined will not have a material impact on the Company's financial statements or related disclosures.

The TaxCARES Act loweredalso provides employer payroll tax credits for wages paid to employees who are unable to work during the COVID-19 outbreak and options to defer payroll tax payments. The Company has elected to defer remittances of payroll and other taxes into the future as provided for under the Act, and may assess in subsequent quarters the impact and availability of payroll tax credits from the U.S. corporate income tax rate from 35% to 21% effective January 1, 2018. It also includes numerous provisions that accelerate tax recoveryand similar programs provided for fixed assets and impacts business-related exclusions, deductions, and credits.by foreign governments, as applicable.
On December 22, 2017, the Securities and Exchange Commission (SEC) issued Staff Accounting Bulletin No. 118 (SAB 118) which provides guidance on accounting for the tax effects of the Tax Act. SAB 118 provides a measurement period that should not extend beyond one year from the Tax Act enactment date for companies to complete the accounting under ASC 740, Income Taxes. In accordance with SAB 118, a company must reflect the income tax effects of those aspects of the Tax Act for which the accounting under ASC 740 is complete. To the extent that a company's accounting for certain income tax effects of the Tax Act is incomplete but is able to determine a reasonable estimate, it must recognize a provisional estimate in the financial statements. Pursuant to SAB 118, we have recognized provisional estimates for the impact of the Tax Act in 2017. This includes a one-time tax charge of $30.4 million to remeasure our deferred tax assets as a result of these legislative changes. We do not anticipate that the one time transition tax on the deemed repatriation of deferred foreign income will be significant, and have provisionally included no charge in 2017 for this tax. We will update our provisional estimate amounts throughout the measurement period as additional guidance is released.

On December 30, 2017, France enacted “The Finance Law for 2018” that reduces the French corporate tax rate to 25% by 2022. This lower rate resulted in an approximately $10 million reduction in our deferred tax assets, offset fully by a change in the valuation allowance.


The following table summarizes the provision (benefit) for U.S. federal, state, and foreign taxes on income from continuing operations:

Year Ended December 31,
In thousands202020192018
Current:
Federal$(963)$4,859 $(7,695)
State and local1,731 2,179 (362)
Foreign12,409 13,771 14,618 
Total current13,177 20,809 6,561 
Deferred:
Federal(2,852)2,334 (17,463)
State and local(3,340)(1,846)(4,492)
Foreign(60,444)(1,518)(139,915)
Total deferred(66,636)(1,030)(161,870)
Change in valuation allowance53,697 838 142,739 
Total provision (benefit) for income taxes$238 $20,617 $(12,570)

 Year Ended December 31,
 2017 2016 2015
 (in thousands)
Current:     
Federal$7,679
 $20,490
 $5,033
State and local3,841
 2,708
 1,633
Foreign12,139
 12,586
 13,945
Total current23,659
 35,784
 20,611
      
Deferred:     
Federal40,340
 10,805
 3,951
State and local(1,144) 1,160
 (972)
Foreign3,480
 (24,815) (41,893)
Total deferred42,676
 (12,850) (38,914)
      
Change in valuation allowance7,991
 26,640
 40,402
Total provision for income taxes$74,326
 $49,574
 $22,099
Subsequent to the issuance of our 2019 financial statements, we determined that a deferred tax liability related to the difference between the book and tax bases of a European subsidiary, initially recorded in 2018, should not have been recognized. Instead, we should have established a valuation allowance against the net operating loss deferred tax asset recognized for that subsidiary. As a result, the valuation allowance, the deferred tax liability, and the related disclosures of movements in those amounts, including foreign currency impacts, have been restated from the amounts previously reported in the 2018 and 2019 tax disclosures to reverse the $117 million deferred tax liability originally recorded in 2018 and to record a $117 million valuation allowance. There is no impact on income tax benefit (provision), net income or the balance sheet presentation of this immaterial misstatement.


The change in the valuation allowance does not include the impacts of currency translation adjustments, acquisitions, or significant intercompany transactions.

Our tax provision (benefit) as a percentage of income before tax was 55.2%less than 1%, 58.6%28%, and 59.6%12% for 2017, 2016,2020, 2019, and 2015,2018, respectively. Our actual tax rate differed from the 35%21% U.S. federal statutory tax rate due to various items. A reconciliation of income taxes at the U.S. federal statutory rate of 35%21% to the consolidated actual tax rate is as follows:

80

Year Ended December 31,
Year Ended December 31,
2017 2016 2015
(in thousands)
In thousandsIn thousands202020192018
Income (loss) before income taxes     Income (loss) before income taxes
Domestic$220,342
 $196,750
 $115,526
Domestic$24,010 $57,261 $(50,463)
Foreign(85,767) (112,123) (78,424)Foreign(80,649)15,771 (58,688)
Total income before income taxes$134,575
 $84,627
 $37,102
Total income before income taxes$(56,639)$73,032 $(109,151)
     
Expected federal income tax provision$47,101
 $29,619
 $12,986
Expected federal income tax provision$(11,894)$15,337 $(22,922)
Latin America DivestitureLatin America Divestiture10,936 
Change in valuation allowance7,991
 26,640
 40,402
Change in valuation allowance53,697 838 142,739 
Stock-based compensation(1,225) 2,762
 939
Stock-based compensation(163)(2,130)(104)
Foreign earnings(22,045) (12,584) (33,364)Foreign earnings(58,649)(15,610)(132,808)
Tax credits(777) (7,471) (5,257)Tax credits(9,101)(8,794)(10,502)
Uncertain tax positions, including interest and penalties(7,637) 3,817
 4,274
Uncertain tax positions, including interest and penalties11,144 13,060 7,727 
Change in tax rates41,125
 67
 312
Change in tax rates557 9,514 335 
State income tax provision (benefit), net of federal effect4,986
 2,806
 (14)State income tax provision (benefit), net of federal effect(1,997)2,805 (4,524)
U.S. tax provision on foreign earnings33
 997
 203
U.S. tax provision on foreign earnings142 129 25 
Domestic production activities deduction(2,534) (2,424) (1,100)
Local foreign taxes2,324
 2,914
 1,450
Local foreign taxes1,298 1,471 2,540 
Transaction costs2,643
 
 
Transaction costs974 
Other, net2,341
 2,431
 1,268
Other, net4,268 3,997 3,950 
Total provision for income taxes$74,326
 $49,574
 $22,099
Total provision (benefit) from income taxesTotal provision (benefit) from income taxes$238 $20,617 $(12,570)

Change in tax rates line above includes the deferred tax impact of material rate changes in the U.S., France, and Luxembourg, among others.


Deferred tax assets and liabilities consist of the following:

December 31,
In thousands20202019
Deferred tax assets
Loss carryforwards(1)
$423,013 $343,614 
Tax credits(2)
88,433 98,098 
Accrued expenses47,569 46,846 
Pension plan benefits expense21,735 17,310 
Warranty reserves11,083 12,961 
Depreciation and amortization6,363 6,112 
Equity compensation4,701 4,685 
Inventory valuation1,799 1,069 
Deferred revenue9,705 8,951 
Leases10,872 13,876 
Other deferred tax assets, net10,817 9,777 
Total deferred tax assets636,090 563,299 
Valuation allowance(503,859)(427,030)
Total deferred tax assets, net of valuation allowance132,231 136,269 
Deferred tax liabilities
Depreciation and amortization(39,995)(54,663)
Leases(10,046)(12,976)
Other deferred tax liabilities, net(7,969)(6,540)
Total deferred tax liabilities(58,010)(74,179)
Net deferred tax assets$74,221 $62,090 

81

 At December 31,
 2017 2016
 (in thousands)
Deferred tax assets   
Loss carryforwards(1)
$218,420
 $194,381
Tax credits(2)
58,616
 53,323
Accrued expenses23,752
 36,336
Pension plan benefits expense18,262
 16,822
Warranty reserves11,170
 21,306
Depreciation and amortization5,736
 15,698
Equity compensation5,352
 6,924
Inventory valuation2,554
 3,086
Deferred revenue2,431
 4,896
Other deferred tax assets, net16,606
 13,621
Total deferred tax assets362,899
 366,393
Valuation allowance(285,784) (249,560)
Total deferred tax assets, net of valuation allowance77,115
 116,833
    
Deferred tax liabilities   
Depreciation and amortization(23,135) (19,995)
Tax effect of accumulated translation(303) (100)
Other deferred tax liabilities, net(5,231) (5,698)
Total deferred tax liabilities(28,669) (25,793)
Net deferred tax assets$48,446
 $91,040
(1)For tax return purposes at December 31, 2020, we had U.S. federal loss carryforwards of $125.3 million, which begin to expire in the year 2021. At December 31, 2020, we have net operating loss carryforwards in Luxembourg of $1.4 billion, the majority of which can be carried forward indefinitely, offset by a full valuation allowance. The remaining portion of the loss carryforwards are composed primarily of losses in various other state and foreign jurisdictions. The majority of these losses can be carried forward indefinitely. At December 31, 2020, there was a valuation allowance of $503.9 million primarily associated with foreign loss carryforwards and foreign tax credit carryforwards (discussed below).

(2)For tax return purposes at December 31, 2020, we had: (1) U.S. general business credits of $46.9 million, which begin to expire in 2022; (2) U.S. foreign tax credits of $50.8 million, which begin to expire in 2024; and (3) state tax credits of $38.2 million, which begin to expire in 2021.
(1)
For tax return purposes at December 31, 2017, we had U.S. federal loss carryforwards of $30.9 million which begin to expire in the year 2021. At December 31, 2017, we have net operating loss carryforwards in Luxembourg of $592.6 million, majority of which can be carried forward indefinitely, offset by a full valuation allowance. The remaining portion of the loss carryforwards are composed primarily of losses in various other state and foreign jurisdictions. The majority of these losses can be carried forward indefinitely. At December 31, 2017, there was a valuation allowance of $285.8 million primarily associated with foreign loss carryforwards and foreign tax credit carryforwards (discussed below).

(2)
For tax return purposes at December 31, 2017, we had: (1) U.S. general business credits of $3.7 million, which begin to expire in 2022; (2) U.S. alternative minimum tax credits of $3.3 million that can be carried forward indefinitely; (3) U.S. foreign tax credits of $49.3 million, which begin to expire in 2024; and (4) state tax credits of $10.7 million, which begin to expire in 2018.


Changes in the valuation allowance for deferred tax assets are summarized as follows:
Year Ended December 31,
In thousands202020192018
Balance at beginning of period$427,030 $437,149 $285,784 
Other adjustments23,132 (10,957)8,626 
Additions charged to costs and expenses53,697 838 142,739 
Balance at end of period, noncurrent$503,859 $427,030 $437,149 
Description Balance at Beginning of Period Other Adjustments Additions Charged to Costs and Expenses Balance at End of Period, Noncurrent
  (in thousands)
 Year ended December 31, 2017:        
Deferred tax assets valuation allowance $249,560
 $28,233
 $7,991
 $285,784
 Year ended December 31, 2016:        
Deferred tax assets valuation allowance $235,339
 $(12,419) $26,640
 $249,560
 Year ended December 31, 2015:        
Deferred tax assets valuation allowance $257,728
 $(62,791) $40,402
 $235,339


We recognize valuation allowances to reduce deferred tax assets to the extent we believe it is more likely than not that a portion of such assets will not be realized. In making such determinations, we consider all available favorable and unfavorable evidence, including scheduled reversals of deferred tax liabilities, projected future taxable income, tax planning strategies, and our ability to carry back losses to prior years. We are required to make assumptions and judgments about potential outcomes that lie outside management’smanagement's control. Our most sensitive and critical factors are the projection, source, and character of future taxable income. Although realization is not assured, management believes it is more likely than not that deferred tax assets, net of valuation allowance, will be realized. The amount of deferred tax assets considered realizable, however, could be reduced in the near term

if estimates of future taxable income during the carryforward periods are reduced or current tax planning strategies are not implemented.


We do not provide U.S. deferred taxes on temporary differences related to our foreign investments that are considered permanent in duration. These temporary differences consist primarily ofinclude undistributed foreign earnings of $5.2$18.1 million and $4.9$13.7 million at December 31, 20172020 and 2016,2019, respectively. Foreign taxes have been provided on these undistributed foreign earnings. We haveAs a result of recent changes in U.S. tax legislation, any repatriation of these earnings would not computed the unrecognized deferredresult in additional U.S. federal income tax liability on these temporary differences. There are many assumptions that must be considered to calculate the liability, thereby making it impractical to compute at this time.tax.


We are subject to income tax in the United States and numerous foreign jurisdictions. Significant judgment is required in evaluating our tax positions and determining our provision for income taxes. During the ordinary course of business, there are many transactions and calculations for which the ultimate tax determination is uncertain. We establish reserves for tax-related uncertainties based on estimates of whether, and the extent to which, additional taxes will be due. These reserves are established when we believe that certain positions might be challenged despite our belief that our tax return positions are fully supportable. We adjust these reserves in light of changing facts and circumstances, such as the outcome of tax audits. The provision for income taxes includes the impact of reserve positions and changes to reserves that are considered appropriate.


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A reconciliation of the beginning and ending amount of unrecognized tax benefits iswere as follows:

In thousandsTotal
Unrecognized tax benefits at January 1, 2018$56,702 
Gross increase to positions in prior years22,943 
Gross decrease to positions in prior years(24,949)
Gross increases to current period tax positions63,869 
Audit settlements(2,977)
Decrease related to lapsing of statute of limitations(1,368)
Effect of change in exchange rates(1,662)
Unrecognized tax benefits at December 31, 2018$112,558 
Gross increase to positions in prior years1,067 
Gross decrease to positions in prior years(3,296)
Gross increases to current period tax positions13,762 
Audit settlements
Decrease related to lapsing of statute of limitations(1,574)
Effect of change in exchange rates(802)
Unrecognized tax benefits at December 31, 2019$121,715 
Gross increase to positions in prior years633 
Gross decrease to positions in prior years(2,140)
Gross increases to current period tax positions14,821 
Audit settlements(795)
Decrease related to lapsing of statute of limitations(2,381)
Effect of change in exchange rates4,057 
Unrecognized tax benefits at December 31, 2020$135,910 

 Total
 (in thousands)
Unrecognized tax benefits at January 1, 2015$28,146
Gross increase to positions in prior years6,461
Gross decrease to positions in prior years(2,512)
Gross increases to current period tax positions25,741
Audit settlements
Decrease related to lapsing of statute of limitations(908)
Effect of change in exchange rates(2,048)
Unrecognized tax benefits at December 31, 2015$54,880
  
Gross increase to positions in prior years1,164
Gross decrease to positions in prior years(612)
Gross increases to current period tax positions5,071
Audit settlements(1,116)
Decrease related to lapsing of statute of limitations(860)
Effect of change in exchange rates(901)
Unrecognized tax benefits at December 31, 2016$57,626
  
Gross increase to positions in prior years3,367
Gross decrease to positions in prior years(5,559)
Gross increases to current period tax positions6,453
Audit settlements(5,169)
Decrease related to lapsing of statute of limitations(3,445)
Effect of change in exchange rates3,429
Unrecognized tax benefits at December 31, 2017$56,702
At December 31,
In thousands202020192018
The amount of unrecognized tax benefits that, if recognized, would affect our effective tax rate$134,473 $120,410 $111,224 

 At December 31,
 2017 2016 2015
 (in thousands)
The amount of unrecognized tax benefits that, if recognized, would affect our effective tax rate$55,312
 $56,411
 $53,602


If certain unrecognized tax benefits are recognized they would create additional deferred tax assets. These assets would require a full valuation allowance in certain locations based upon present circumstances.



We classify interest expense and penalties related to unrecognized tax benefits and interest income on tax overpayments as components of income tax expense. The net interest and penalties expense recognized iswere as follows:

Year Ended December 31,
In thousands202020192018
Net interest and penalties expense (benefit)$400 $708 $(990)

 Year Ended December 31,
 2017 2016 2015
 (in thousands)
Net interest and penalties expense (benefit)$(543) $193
 $880
At December 31,
In thousands20202019
Accrued interest$3,432 $2,849 
Accrued penalties1,645 1,681 

 At December 31,
 2017 2016
 (in thousands)
Accrued interest$2,706
 $2,473
Accrued penalties2,426
 2,329


At December 31, 2017,2020, we are under examination by certain tax authorities for the 2010 to 2015 tax years. The material jurisdictions where we are subject to examination for the 2010 to 2015 tax years include, among others, the U.S., France, Germany, Italy, Brazil and the United Kingdom. During December 2017 we settled our tax audit with the Internal Revenue Service related to research and development tax credits for the 2011-2013 years.authorities. We believe we have appropriately accrued for the expected outcome of all tax matters and do not currently anticipate that the ultimate resolution of these examinations will have a material adverse effect on our financial condition, future results of operations, or cash flows.


83

Based upon the timing and outcome of examinations, litigation, the impact of legislative, regulatory, and judicial developments, and the impact of these items on the statute of limitations, it is reasonably possible that the related unrecognized tax benefits could change from those recognized within the next twelve months. However, at this time, an estimate of the range of reasonably possible adjustments to the balance of unrecognized tax benefits cannot be made.


We file income tax returns in the U.S. federal jurisdiction and various states and foreign jurisdictions. We are subject to income tax examination by tax authorities in our major tax jurisdictions as follows:

Tax JurisdictionYears Subject to Audit
U.S. federalSubsequent to 2001
FranceSubsequent to 2012
GermanySubsequent to 2013
FranceUnited KingdomSubsequent to 20122015
GermanyIndonesiaSubsequent to 20102014
BrazilItalySubsequent to 2011
United KingdomSubsequent to 2012
ItalySubsequent to 20112015


Note 12:    Commitments and Contingencies


Commitments
Operating lease rental expense for factories, service and distribution locations, offices, and equipment was as follows:

 Year Ended December 31,
 2017 2016 2015
 (in thousands)
Rental expense$14,824
 $14,232
 $15,524


Future minimum lease payments at December 31, 2017, under noncancelable operating leases with initial or remaining terms in excess of one year are as follows:

Year Ending December 31, Minimum Payments
  (in thousands)
2018 $15,353
2019 10,274
2020 6,556
2021 3,732
2022 2,888
Beyond 2022 9,799
Future minimum lease payments $48,602

Rent expense is recognized straight-line over the lease term, including renewal periods if reasonably assured. We lease most of our sales and distribution locations and administrative offices. Our leases typically contain renewal options similar to the original terms with lease payments that increase based on an index.

Guarantees and Indemnifications
We are often required to obtain standby letters of credit (LOCs) or bonds in support of our obligations for customer contracts. These standby LOCs or bonds typically provide a guarantee to the customer for our future performance, which usually covers the installation phase of a contract and may, on occasion, cover the operations and maintenance phase of outsourcing contracts.


Our available lines of credit, outstanding standby LOCs, and bonds arewere as follows:

At December 31,
In thousands20202019
Credit facility
Multicurrency revolving line of credit$500,000 $500,000 
Long-term borrowings
Standby LOCs issued and outstanding(64,948)(41,072)
Net available for additional borrowings under the multicurrency revolving line of credit$435,052 $458,928 
Net available for additional standby LOCs under sub-facility$235,052 $258,928 
Unsecured multicurrency revolving lines of credit with various financial institutions
Multicurrency revolving lines of credit$99,201 $107,206 
Standby LOCs issued and outstanding(24,966)(25,100)
Short-term borrowings(173)
Net available for additional borrowings and LOCs$74,235 $81,933 
Unsecured surety bonds in force$162,912 $136,004 
 At December 31,
 2017 2016
 (in thousands)
Credit facilities(1)
   
Multicurrency revolving line of credit$500,000
 $500,000
Long-term borrowings(125,414) (97,167)
Standby LOCs issued and outstanding(31,881) (46,103)
    
Net available for additional borrowings under the multi-currency revolving line of credit$342,705
 $356,730
Net available for additional standby LOCs under sub-facility218,119
 203,897
    
Unsecured multicurrency revolving lines of credit with various financial institutions   
Multicurrency revolving line of credit$110,477
 $91,809
Standby LOCs issued and outstanding(21,030) (21,734)
Short-term borrowings(2)
(916) (69)
Net available for additional borrowings and LOCs$88,531
 $70,006
    
Unsecured surety bonds in force$51,344
 $48,221

(1)
Refer to Note 6 and Note 19 for details regarding our secured credit facilities, including the refinancing of the 2015 credit facility.
(2)
Short-term borrowings are included in “Other current liabilities” on the Consolidated Balance Sheets.


In the event any such standby LOC or bond is called, we would be obligated to reimburse the issuer of the standby LOC or bond; however, as of February 24, 2021, we do not believe that any outstanding LOC or bond will be called.


We generally provide an indemnification related to the infringement of any patent, copyright, trademark, or other intellectual property right on software or equipment within our sales contracts, which indemnifies the customer from and pays the resulting costs, damages, and attorney’sattorney's fees awarded against a customer with respect to such a claim provided that (a) the customer promptly notifies us in writing of the claim and (b) we have the sole control of the defense and all related settlement negotiations. We may also provide an indemnification to our customers for third partythird-party claims resulting from damages caused by the negligence or willful misconduct of our employees/agents in connection with the performance of certain contracts. The terms of our indemnifications generally do not limit the maximum potential payments. It is not possible to predict the maximum potential amount of future payments under these or similar agreements.


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Legal Matters
We are subject to various legal proceedings and claims of which the outcomes are subject to significant uncertainty. Our policy is to assess the likelihood of any adverse judgments or outcomes related to legal matters, as well as ranges of probable losses. A determination of the amount of the liability required, if any, for these contingencies is made after an analysis of each known issue. A liability iswould be recognized and charged to operating expense when we determine that a loss is probable and the amount can be reasonably estimated. Additionally, we disclose contingencies for which a material loss is reasonably possible, but not probable.


Warranty
A summary of the warranty accrual account activity is as follows:

Year Ended December 31,
In thousands202020192018
Beginning balance$53,241 $60,443 $34,862 
Assumed liabilities from acquisition12,946 
New product warranties3,616 5,202 3,772 
Other adjustments and expirations, net7,736 15,695 22,741 
Claims activity(25,582)(27,916)(12,753)
Effect of change in exchange rates2,379 (183)(1,125)
Ending balance41,390 53,241 60,443 
Less: current portion of warranty28,329 38,509 47,205 
Long-term warranty$13,061 $14,732 $13,238 
 Year Ended December 31,
 2017 2016
 (in thousands)
Beginning balance$43,302
 $54,512
New product warranties7,849
 7,987
Other adjustments and expirations(393) 5,933
Claims activity(18,094) (24,364)
Effect of change in exchange rates2,198
 (766)
Ending balance34,862
 43,302
Less: current portion of warranty21,150
 24,874
Long-term warranty$13,712
 $18,428


Total warranty expense is classified within cost of revenues and consists of new product warranties issued, costs related to extended warranty contracts, insurance and supplier recoveries, and other changes and adjustments to warranties.warranties, and customer claims. Warranty expense was as follows:

Year Ended December 31,
In thousands202020192018
Total warranty expense$11,539 $17,975 $26,513 
 Year Ended December 31,
 2017 2016 2015
 (in thousands)
Total warranty expense$(2,054) $13,920
 $45,984

Warranty expense during the year ended December 31, 2015 included a $29.4 million special warranty provision. During the second quarter of 2015, we concluded it was necessary to issue a product replacement notification to customers of our Water segment who had purchased certain communication modules manufactured between July 2013 and December 2014. We determined that a component of the modules was failing prematurely.


Warranty expense decreased during the year ended December 31, 20172020 compared with the same period in 20162019. The lower costs in 2020 are primarily due to an insurance recoverythe result of $8.0incremental specific reserves recognized in 2019 including $3.9 million associatedfor gas interface modules in North America Networked Solutions.

Warranty expense decreased during the year ended December 31, 2019 compared with the same period in 2018. This decrease was primarily driven by a warranty reserve of $11.4 million for replacement of certain gas meters in our 2015 product replacement provision.Device Solutions segment recognized in 2018.


Extended Warranty
A summary of changes to unearned revenue for extended warranty contracts is as follows:

 Year Ended December 31,
 2017 2016
 (in thousands)
Beginning balance$31,549
 $33,654
Unearned revenue for new extended warranties1,186
 1,437
Unearned revenue recognized(4,247) (3,594)
Effect of change in exchange rates154
 52
Ending balance28,642
 31,549
Less: current portion of unearned revenue for extended warranty4,220
 4,226
Long-term unearned revenue for extended warranty within other long-term obligations$24,422
 $27,323

Health Benefits
We are self insuredself-insured for a substantial portion of the cost of our U.S. employee group health insurance. We purchase insurance from a third party,third-party, which provides individual and aggregate stop loss protection for these costs. Each reporting period, we expense the

costs of our health insurance plan including paid claims, the change in the estimate of incurred but not reported (IBNR) claims, taxes, and administrative fees (collectively, the plan costs).


Plan costs were as follows:

Year Ended December 31,
In thousands202020192018
Plan costs$36,672 $33,611 $41,543 
 Year Ended December 31,
 2017 2016 2015
 (in thousands)
Plan costs$30,521
 $27,276
 $25,355


IBNR accrual, which is included in wages and benefits payable, was as follows:

At December 31,
In thousands20202019
IBNR accrual$3,507 $3,171 

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 At December 31,
 2017 2016
 (in thousands)
IBNR accrual$2,664
 $2,441
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Our IBNR accrual and expenses may fluctuate due to the number of plan participants, claims activity, and deductible limits. For our employees located outside of the United States, health benefits are provided primarily through governmental social plans, which are funded through employee and employer tax withholdings.
Note 13:     Restructuring


20162020 Projects
On September 1, 2016, we announced projects (201617, 2020, our Board of Directors approved a restructuring plan (the 2020 Projects), which includes activities that continue our efforts to restructure various company activities in order to improve operational efficiencies, reduce expenses and improve competiveness. We expect to close or consolidate several facilities and reduceoptimize our global workforce as a result of the restructuring.

The 2016 Projects began during the three months ended September 30, 2016,supply chain and we expectmanufacturing operations, sales and marketing organizations, and other overhead. These projects are scheduled to be substantially complete the 2016 Projects by the fourth quarterend of 2018.2022. We estimate pre-tax restructuring charges of $55 million to $65 million, of which approximately $35 million to $45 million will result in cash expenditures, and the remainder relates to non-cash charges. Of the total expected charges, $43.2 million was recognized in 2020. The largest component of expected remaining costs to be recognized is related to a non-cash cumulative translation adjustment charge. Many of the affected employees are represented by unions or works councils, which require consultation, and potential restructuring projects may be subject to regulatory approval, both of which could impact the timing of charges, total expected charges, cost recognized, and planned savings in certain jurisdictions.


The total expected restructuring costs, the restructuring costs recognized, in prior periods, costs recognized during the year ended December 31, 2017, and the remaining expected restructuring costs as of December 31, 2017 related to the 20162020 Projects arewere as follows:

In thousandsTotal Expected Costs at December 31, 2020Costs Recognized in Prior PeriodsCosts Recognized During the Year Ended December 31, 2020Expected Remaining Costs to be Recognized at December 31, 2020
Employee severance costs$36,225 $$36,225 $
Asset impairments & net loss on sale or disposal6,944 6,944 
Other restructuring costs16,508 63 16,445 
Total$59,677 $$43,232 $16,445 

 Total Expected Costs at December 31, 2017 Costs Recognized in Prior Periods Costs Recognized During the Year Ended December 31, 2017 Remaining Costs to be Recognized at December 31, 2017
 (in thousands)
Employee severance costs$39,855
 $39,686
 $169
 $
Asset impairments & net gain on sale or disposal4,922
 7,219
 (2,297) 
Other restructuring costs15,435
 889
 8,546
 6,000
Total$60,212
 $47,794
 $6,418
 $6,000
        
Segments:       
Electricity$10,525
 $8,827
 $198
 $1,500
Gas31,181
 23,968
 5,213
 2,000
Water15,761
 13,061
 700
 2,000
Corporate unallocated2,745
 1,938
 307
 500
Total$60,212
 $47,794
 $6,418
 $6,000

20142018 Projects
In November 2014,February 2018, our managementBoard of Directors approved a restructuring projects (2014plan (the 2018 Projects) to restructurecontinue our Electricity businessefforts to optimize our global supply chain and related generalmanufacturing operations, research and administrative activities, along with certain Gasdevelopment, and Water activities, to improve operational efficienciessales and marketing organizations. We have substantially completed expense recognition on the plan as of the end of 2020.


reduce expenses. We began implementing these projects inIn the fourthsecond quarter of 2014,2020, we reversed expenses for employee severance costs and asset impairments we will no longer incur as a result of selling our operations in Latin America.

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The total expected restructuring costs, the restructuring costs recognized, and the remaining expected restructuring costs related to the 2018 Projects were as follows:
In thousandsTotal Expected Costs at December 31, 2020Costs Recognized in Prior PeriodsCosts Recognized During the Year Ended
December 31, 2020
Expected Remaining Costs to be Recognized at December 31, 2020
Employee severance costs$63,173 $72,133 $(8,960)$
Asset impairments & net loss (gain) on sale or disposal2,786 3,842 (1,056)
Other restructuring costs19,862 11,420 3,797 4,645 
Total$85,821 $87,395 $(6,219)$4,645 

All prior restructuring plans are substantially completed them in the third quarter of 2016. Project activities were completed during the fourth quarter of 2017,complete and no further costs are expected to be recognized. The 2014 Projects resulted in $48.5 million of restructuring expense, which was recognized from the fourth quarter of 2014 through the third quarter of 2016.not presented below.


The following table summarizes the activity within the restructuring related balance sheet accounts for the 20162020 Projects and 2014the 2018 Projects during the year ended December 31, 2017:2020:

In thousandsAccrued Employee SeveranceAsset Impairments & Net Loss (Gain) on Sale or DisposalOther Accrued CostsTotal
Beginning balance, January 1, 2020$53,741 $$2,366 $56,107 
Costs charged to expense27,265 5,888 3,860 37,013 
Cash (payments) receipts(15,725)2,214 (3,632)(17,143)
Net assets disposed and impaired(8,102)(8,102)
Effect of change in exchange rates4,724 27 4,751 
Ending balance, December 31, 2020$70,005 $$2,621 $72,626 
 Accrued Employee Severance Asset Impairments & Net Gain on Sale or Disposal Other Accrued Costs Total
 (in thousands)
Beginning balance, January 1, 2017$45,368
 $
 $2,602
 $47,970
Costs incurred and charged to expense169
 (2,297) 8,546
 6,418
Cash receipts (payments)(12,423) 3,704
 (8,683) (17,402)
Net assets disposed and impaired
 (1,407) 
 (1,407)
Effect of change in exchange rates4,540
 
 6
 4,546
Ending balance, December 31, 2017$37,654
 $
 $2,471
 $40,125


Asset impairments are determined at the asset group level. Revenues and net operating income from the activities we have exited or will exit under the restructuring projects are not material to our operating segments or consolidated results.


Other restructuring costs include expenses for employee relocation, professional fees associated with employee severance, and costs to exit the facilities once the operations in those facilities have ceased.ceased, and other costs associated with the liquidation of any effected legal entities. Costs associated with restructuring activities are generally presented in the Consolidated Statements of Operations as restructuring, except for certain costs associated with inventory write-downs, which are classified within cost of revenues, and accelerated depreciation expense, which is recognized according to the use of the asset. Restructuring expense is part of the Corporate unallocated segment and does not impact the results of our operating segments.


The current portion of restructuring liabilities were $32.5$31.7 million and $26.2$18.9 million as of December 31, 20172020 and 2016,2019, respectively. The current portion of restructuring liabilities areis classified within other current liabilities on the Consolidated Balance Sheets. The long-term portion of restructuring liabilities balances were $7.6$40.9 million and $21.8$37.2 million as of December 31, 20172020 and 2016,2019, respectively. The long-term portion of restructuring liabilities areis classified within other long-term obligations on the Consolidated Balance Sheets and includeincludes severance accruals and facility exit costs and severance accruals.costs.


Note 14:     Shareholders’Shareholders' Equity


Preferred Stock
We have authorized the issuance of 10 million shares of preferred stock with no0 par value. In the event of a liquidation, dissolution, or winding up of the affairs of the corporation, whether voluntary or involuntary, the holders of any outstanding preferred stock will be entitled to be paid a preferential amount per share to be determined by ourthe Board of Directors prior to any payment to holders of common stock. There was no0 preferred stock issued or outstanding at December 31, 2017, 2016, and 2015.2020 or 2019.


Stock Repurchase PlanAuthorization
On February 23, 2017, ourMarch 14, 2019, Itron's Board of Directors authorized the Company to repurchase up to $50 million of our common stock over a 12-month period beginning February 23, 2017. There(the 2019 Stock Repurchase Program). Following the announcement of the program and through December 31, 2019, we repurchased 529,396 shares at an average share price of $47.22 (including commissions) for a total of $25 million. The program expired on March 13, 2020, and no additional shares were no repurchasesrepurchased during 2020.

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Accumulated Other Comprehensive Income (Loss)
The changes in the components of AOCI, net of tax, were as follows:
In thousandsForeign Currency Translation AdjustmentsNet Unrealized Gain (Loss) on Derivative InstrumentsNet Unrealized Gain (Loss) on Nonderivative InstrumentsPension Benefit Obligation AdjustmentsAccumulated Other Comprehensive Income (Loss)
Balances at January 1, 2018$(128,648)$966 $(14,380)$(28,416)$(170,478)
OCI before reclassifications(28,841)2,586 1,653 (24,602)
Amounts reclassified from AOCI(2,351)1,126 (1,225)
Total other comprehensive income (loss)(28,841)235 2,779 (25,827)
Balances at December 31, 2018$(157,489)$1,201 $(14,380)$(25,637)$(196,305)
OCI before reclassifications(2,953)4,061 1,909 3,017 
Amounts reclassified from AOCI2,443 (5,985)(7,842)(11,384)
Total other comprehensive income (loss)(510)(1,924)(5,933)(8,367)
Balances at December 31, 2019$(157,999)$(723)$(14,380)$(31,570)$(204,672)
OCI before reclassifications21,082 (7,002)(8,689)5,391 
Amounts reclassified from AOCI52,074 6,104 2,577 60,755 
Total other comprehensive income (loss)73,156 (898)(6,112)66,146 
Balances at December 31, 2020$(84,843)$(1,621)$(14,380)$(37,682)$(138,526)

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 Foreign Currency Translation Adjustments Net Unrealized Gain (Loss) on Derivative Instruments Net Unrealized Gain (Loss) on Nonderivative Instruments Pension Benefit Obligation Adjustments Accumulated Other Comprehensive Income (Loss)
 (in thousands)
Balances at January 1, 2015$(85,080) $(768) $(14,380) $(34,832) $(135,060)
OCI before reclassifications(73,891) 76
 
 4,570
 (69,245)
Amounts reclassified from AOCI962
 1,010
 
 1,726
 3,698
Total other comprehensive income (loss)(72,929) 1,086



6,296
 (65,547)
Balances at December 31, 2015$(158,009) $318

$(14,380)
$(28,536) $(200,607)
OCI before reclassifications(23,570) (1,087) 
 (6,191) (30,848)
Amounts reclassified from AOCI(1,407) 812
 
 2,723
 2,128
Total other comprehensive income (loss)(24,977) (275) 
 (3,468) (28,720)
Balances at December 31, 2016$(182,986) $43
 $(14,380) $(32,004) $(229,327)
OCI before reclassifications53,854
 360
 
 2,354
 56,568
Amounts reclassified from AOCI484
 563
 
 1,234
 2,281
Total other comprehensive income (loss)54,338
 923
 
 3,588
 58,849
Balances at December 31, 2017$(128,648) $966
 $(14,380) $(28,416) $(170,478)
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The before-tax, income tax (provision) benefit, and net-of-tax amounts related to each component of OCI during the reporting periods were as follows:

Year Ended December 31,
In thousands202020192018
Before-tax amount
Foreign currency translation adjustment$20,947 $(2,581)$(29,130)
Foreign currency translation adjustment reclassified to net income on sale of business52,074 2,443 
Net unrealized gain (loss) on derivative instruments, designated as cash flow hedges(7,519)4,063 2,908 
Net hedging (gain) loss reclassified to net income6,190 (6,605)(2,507)
Net unrealized gain (loss) on defined benefit plans(8,798)1,966 2,343 
Net defined benefit plan (gain) loss reclassified to net income2,609 (8,076)1,596 
Total other comprehensive income (loss), before tax65,503 (8,790)(24,790)
Tax (provision) benefit
Foreign currency translation adjustment135 (372)289 
Foreign currency translation adjustment reclassified into net income on sale of business
Net unrealized gain (loss) on derivative instruments, designated as cash flow hedges517 (2)(322)
Net hedging (gain) loss reclassified to net income(86)620 156 
Net unrealized gain (loss) on defined benefit plans109 (57)(690)
Net defined benefit plan (gain) loss reclassified to net income(32)234 (470)
Total other comprehensive income (loss) tax (provision) benefit643 423 (1,037)
Net-of-tax amount
Foreign currency translation adjustment21,082 (2,953)(28,841)
Foreign currency translation adjustment reclassified to net income on sale of business52,074 2,443 
Net unrealized gain (loss) on derivative instruments, designated as cash flow hedges(7,002)4,061 2,586 
Net hedging (gain) loss reclassified to net income6,104 (5,985)(2,351)
Net unrealized gain (loss) on defined benefit plans(8,689)1,909 1,653 
Net defined benefit plan (gain) loss reclassified to net income2,577 (7,842)1,126 
Total other comprehensive income (loss), net of tax$66,146 $(8,367)$(25,827)

 Year Ended December 31,
 2017 2016 2015
 (in thousands)
Before-tax amount 
Foreign currency translation adjustment$54,218
 $(23,280) $(74,219)
Foreign currency translation adjustment reclassified into net income on disposal484
 (1,407) 962
Net unrealized gain (loss) on derivative instruments designated as cash flow hedges585
 (1,768) 123
Net hedging (gain) loss reclassified to net income916
 1,322
 1,639
Net unrealized gain (loss) on defined benefit plans3,401
 (6,256) 6,512
Net defined benefit plan loss reclassified to net income1,782
 2,752
 2,459
Total other comprehensive income (loss), before tax61,386
 (28,637) (62,524)
      
Tax (provision) benefit     
Foreign currency translation adjustment(364) (290) 328
Foreign currency translation adjustment reclassified into net income on disposal
 
 
Net unrealized gain (loss) on derivative instruments designated as cash flow hedges(225) 681
 (47)
Net hedging (gain) loss reclassified into net income(353) (510) (629)
Net unrealized gain (loss) on defined benefit plans(1,047) 65
 (1,942)
Net defined benefit plan loss reclassified to net income(548) (29) (733)
Total other comprehensive income (loss) tax (provision) benefit(2,537) (83) (3,023)
      
Net-of-tax amount     
Foreign currency translation adjustment53,854
 (23,570) (73,891)
Foreign currency translation adjustment reclassified into net income on disposal484
 (1,407) 962
Net unrealized gain (loss) on derivative instruments designated as cash flow hedges360
 (1,087) 76
Net hedging (gain) loss reclassified into net income563
 812
 1,010
Net unrealized gain (loss) on defined benefit plans2,354
 (6,191) 4,570
Net defined benefit plan loss reclassified to net income1,234
 2,723
 1,726
Total other comprehensive income (loss), net of tax$58,849
 $(28,720) $(65,547)


Note 15:    Fair ValuesValue of Financial Instruments


The fair values at December 31, 20172020 and 20162019 do not reflect subsequent changes in the economy, interest rates, tax rates, and other variables that may affect the determination of fair value.

December 31, 2020December 31, 2019
In thousandsCarrying AmountFair ValueCarrying AmountFair Value
Credit facility
USD denominated term loan$532,625 $520,347 $546,495 $550,135 
Multicurrency revolving line of credit
Senior notes388,311 410,000 385,987 416,500 
 December 31, 2017 December 31, 2016
 Carrying Amount Fair Value Carrying Amount Fair Value
   (in thousands)  
Assets       
Cash and cash equivalents$176,274
 $176,274
 $133,565
 $133,565
Restricted cash311,061
 311,061
 
 
Foreign exchange forwards41
 41
 169
 169
Interest rate swaps2,370
 2,370
 1,830
 1,830
Interest rate caps489
 489
 946
 946
        
Liabilities       
Credit facility       
USD denominated term loan$194,063
 $192,295
 $208,125
 $205,676
Multicurrency revolving line of credit125,414
 124,100
 97,167
 95,906
Senior notes300,000
 301,125
 
 
Interest rate swaps
 
 934
 934
Foreign exchange forwards289
 289
 449
 449


The following methods and assumptions were used in estimating fair values:
Cash, cash equivalents, and restricted cash: Due to the liquid nature of these instruments, the carrying valueamount approximates fair value (Level 1).


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Credit Facility - term loan and multicurrency revolving line of credit: The term loan and the revolver are not traded publicly. The fair values, which are determined based upon a hypothetical market participant, are calculated using a discounted cash flow model with Level 2 inputs, including estimates of incremental borrowing rates for debt with similar terms, maturities, and credit profiles. Refer to Note 66: Debt for a further discussion of our debt.
Derivatives: See Note 7 for a description of our methods and assumptions in determining the fair value of our derivatives, which were determined using Level 2 inputs.
Senior Notes: The Senior Notes are not registered securities nor listed on any securities exchange but may be actively traded by qualified institutional buyers. The fair value is estimated using Level 1 inputs, as it is based on quoted prices for these instruments in active markets.
Derivatives: See Note 7: Derivative Financial Instruments for a description of our methods and assumptions in determining the fair value of our derivatives, which were determined using Level 2 inputs. Each derivative asset and liability has a carrying value equal to fair value.
Note 16:    Segment Information


We operate under the Itron brand worldwide and manage and report under three operating segments, Electricity, Gas,segments: Device Solutions, Networked Solutions, and Water. Our Water operating segment includes our global water, and heat and allocation solutions. This structure allows each segment to develop its own go-to-market strategy, prioritize its marketing and product development requirements, and focus on its strategic investments. Our sales, marketing, and delivery functions are managed under each segment. Our product development and manufacturing operations are managed on a worldwide basis to promote a global perspective in our operations and processes and yet still maintain alignment with the segments.Outcomes.


We have three GAAP measures of segment performance: revenues, gross profit (margin)(gross margin), and operating income (margin)(operating margin). Intersegment revenues are minimal. Certain operating expenses are allocated to the operating segments based upon internally established allocation methodologies. Corporate operating expenses, interest income, interest expense, other income (expense), and the income tax provision (benefit) are notneither allocated to the segments, nor are they included in the measure of segment profit or loss.performance. In addition, we allocate only certain production assets and intangible assets to our operating segments. We do not manage the performance of the segments on a balance sheet basis.



Segment Products

Device Solutions – This segment primarily includes hardware products used for measurement, control, or sensing that do not have communications capability embedded for use with our broader Itron systems, i.e., hardware-based products not part of a complete "end-to-end" solution. Examples from the Device Solutions portfolio include: standard endpoints that are shipped without Itron communications, such as our standard gas, electricity, and water meters for a variety of global markets and adhering to regulations and standards within those markets, as well as our heat and allocation products; communicating meters that are not a part of an Itron end-to-end solution such as Smart Spec meters; and the implementation and installation of non-communicating devices, such as gas regulators.

Networked Solutions – This segment primarily includes a combination of communicating devices (e.g., smart meters, modules, endpoints, and sensors), network infrastructure, and associated application software designed and sold as a complete solution for acquiring and transporting robust application-specific data. Networked Solutions includes products and software for the implementation, installation, and management of communicating devices and data networks. Examples from the Networked Solutions portfolio include: communicating measurement, control, or sensing endpoints such as our Itron® and OpenWay® Riva meters, Itron traditional ERT® technology, Intelis smart gas or water meters, 500G gas communication modules, 500W water communication modules; GenX networking products, network modules and interface cards; and specific network control and management software applications. The IIoT solutions supported by this segment include automated meter reading (AMR), advanced metering infrastructure (AMI), smart grid and distribution automation, smart street lighting and an ever-growing set of smart city applications such as traffic management, smart parking, air quality monitoring, electric vehicle charging, customer engagement, digital signage, acoustic (e.g., gunshot) detection, and leak detection and mitigation for both gas and water systems. Our IIoT platform allows all of these industry and smart city applications to be run and managed on a single, multi-purpose network.

Outcomes – This segment primarily includes our value-added, enhanced software and services in which we manage, organize, analyze, and interpret data to improve decision making, maximize operational profitability, drive resource efficiency, and deliver results for consumers, utilities, and smart cities. Outcomes places an emphasis on delivering to Itron customers high-value, turn-key, digital experiences by leveraging the footprint of our Device Solutions and Networked Solutions segments. The revenues from these offerings are primarily recurring in nature and would include any direct management of Device Solutions, Networked Solutions, and other products on behalf of our end customers. Examples from the Outcomes portfolio include: our meter data management and analytics offerings; our managed service solutions including network-as-a-service and platform-as-a-service, forecasting software and services; our Distributed Intelligence suite of applications and services; and any consulting-based engagement. Within the Outcomes segment, we also identify new business models, including performance-based contracting, to drive broader portfolio offerings across utilities and cities.
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ElectricityStandard electricity (electromechanical and electronic) meters; smart metering solutions that include one or several of the following: smart electricity meters; smart electricity communication modules; prepayment systems, including smart key, keypad, and smart card communication technologies; smart systems including handheld, mobile, and fixed network collection technologies; smart network technologies; meter data management software; knowledge application solutions; installation; implementation; and professional services including consulting and analysis.
GasStandard gas meters; smart metering solutions that include one or several of the following: smart gas meters; smart gas communication modules; prepayment systems, including smart key, keypad, and smart card communication technologies; smart systems, including handheld, mobile, and fixed network collection technologies; smart network technologies; meter data management software; knowledge application solutions installation; implementation; and professional services including consulting and analysis.
WaterStandard water and heat meters; smart metering solutions that include one or several of the following: smart water meters and communication modules; smart heat meters; smart systems including handheld, mobile, and fixed network collection technologies; meter data management software; knowledge application solutions; installation; implementation; and professional services including consulting and analysis.
Table of Contents

Revenues, gross profit, and operating income associated with our operating segments were as follows:

Year Ended December 31,
In thousands202020192018
Product revenues
Device Solutions$684,517 $847,580 $916,809 
Networked Solutions1,148,698 1,322,382 1,133,919 
Outcomes55,958 50,433 44,730 
Total Company$1,889,173 $2,220,395 $2,095,458 
Service revenues
Device Solutions$9,478 $11,301 $16,556 
Networked Solutions100,704 94,872 90,225 
Outcomes173,995 175,902 173,878 
Total Company$284,177 $282,075 $280,659 
Total revenues
Device Solutions$693,995 $858,881 $933,365 
Networked Solutions1,249,402 1,417,254 1,224,144 
Outcomes229,953 226,335 218,608 
Total Company$2,173,350 $2,502,470 $2,376,117 
Gross profit
Device Solutions$86,859 $152,562 $187,254 
Networked Solutions432,906 518,749 482,471 
Outcomes82,402 81,008 60,594 
Total Company$602,167 $752,319 $730,319 
Operating income (loss)
Device Solutions$40,769 $97,753 $130,988 
Networked Solutions308,099 397,325 360,779 
Outcomes47,619 43,803 16,634 
Corporate unallocated(406,882)(406,198)(558,093)
Total Company(10,395)132,683 (49,692)
Total other income (expense)(46,244)(59,651)(59,459)
Income (loss) before income taxes$(56,639)$73,032 $(109,151)

 Year Ended December 31,
 2017 2016 2015
 (in thousands)
Revenues     
Electricity$1,022,939
 $938,374
 $820,306
Gas533,624
 569,476
 543,805
Water461,634
 505,336
 519,422
Total Company$2,018,197
 $2,013,186
 $1,883,533
      
Gross profit     
Electricity$318,953
 $282,677
 $225,446
Gas191,303
 205,063
 185,559
Water164,898
 172,580
 145,680
Total Company$675,154
 $660,320
 $556,685
      
Operating income     
Electricity$93,566
 $68,287
 $31,104
Gas74,206
 66,813
 67,471
Water44,494
 37,266
 19,864
Corporate unallocated(60,840) (76,155) (65,593)
Total Company151,426
 96,211
 52,846
Total other income (expense)(16,851) (11,584) (15,744)
Income before income taxes$134,575
 $84,627
 $37,102

During the year ended December 31, 2015, we concluded it was necessary to issue a product replacement notification to customers of our Water segment who had purchased certain communication modules manufactured between July 2013 and December 2014. We determined that a component of the modules was failing prematurely. This resulted in a decrease to gross profit of $29.4 millionOur corporate unallocated operating loss for the year ended December 31, 2015. After adjusting for2020 includes a $59.8 million loss from the tax impact, this charge resulted in a decrease to basic and diluted EPS of $0.47 for the year ended December 31, 2015.

During the year ended December 31, 2017, we recognized an insurance recovery associated with warranty expenses previously recognized as a resultsale of our 2015 product replacement notification discussed above. As a result, gross profit increased $8.0 millionLatin American business. Refer to Note 18: Sale of Business for additional information on the year ended December 31, 2017. After adjusting for the tax impact, the recovery resulted in an increase of $0.13 and $0.12 for basic and diluted EPS, respectively, for the year ended December 31, 2017.transaction.


For the year ended December 31, 2017, one customer represented 19% and two additional customers each represented 11% of the Electricity operating segment revenues. There wasall periods presented, no single customer that representedrepresents more than 10% of total CompanyCompany.

We currently buy a majority of our integrated circuit board assemblies from two suppliers. Management believes that other suppliers could provide similar products, but a change in suppliers, disputes with our suppliers, or unexpected constraints on the Gas or Watersuppliers' production capacity could adversely affect operating segment revenues.results.


For the years ended December 31, 2016, two customers represented 12% and 10%
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For the years ended December 31, 2015, no single customer represented more than 10% of total Company or the Electricity, Gas or Water operating segment revenues.

Revenues by region were as follows:


Year Ended December 31,
In thousands202020192018
United States and Canada$1,434,577 $1,629,742 $1,442,792 
Europe, Middle East, and Africa594,264 663,851 733,732 
Asia Pacific and Latin America (1)
144,509 208,877 199,593 
Total Company$2,173,350 $2,502,470 $2,376,117 
 Year Ended December 31,
 2017 2016 2015
 (in thousands)
United States and Canada$1,137,508
 $1,126,787
 $997,293
Europe, Middle East, and Africa (EMEA)672,942
 698,106
 701,301
Other207,747
 188,293
 184,939
Total Company$2,018,197
 $2,013,186
 $1,883,533
(1)On June 25, 2020, we sold our Latin American operations. We continue to sell into the region through an exclusive distributor.

Revenues are allocated to countries and regions based on the location of the selling entity.


Property, plant, and equipment, net, by geographic area were as follows:

At December 31,
In thousands20202019
United States$100,381 $99,615 
Outside United States107,435 133,613 
Total Company$207,816 $233,228 

 At December 31,
 2017 2016
 (in thousands)
United States$67,764
 $70,435
Outside United States133,004
 106,023
Total Company$200,768
 $176,458

Depreciation expense is allocated to the operating segments based upon each segment's use of the assets. All amortization expense is recognized within Corporate unallocated. Depreciation and amortization of intangible assets expense associated with our operating segments was as follows:

Year Ended December 31,
In thousands202020192018
Device Solutions$25,058 $25,542 $25,022 
Networked Solutions16,965 13,004 12,671 
Outcomes5,348 5,363 6,572 
Corporate unallocated49,919 70,491 78,232 
Total Company$97,290 $114,400 $122,497 

 Year Ended December 31,
 2017 2016 2015
 (in thousands)
Electricity$24,703
 $28,468
 $35,896
Gas18,800
 20,714
 20,288
Water16,092
 18,675
 19,459
Corporate unallocated3,620
 461
 350
Total Company$63,215
 $68,318
 $75,993

Note 17: Business CombinationsRevenues


A summary of significant net changes in the contract assets and the contract liabilities balances during the period is as follows:
In thousandsContract liabilities, less contract assets
Beginning balance, January 1, 2020$88,215 
Revenues recognized from beginning contract liability(83,530)
Cumulative catch-up adjustments(13,372)
Increases due to amounts collected or due309,613 
Revenues recognized from current period increases(198,190)
Other(4,348)
Ending balance, December 31, 2020$98,388 

On JuneJanuary 1, 2017,2020, total contract assets were $50.7 million and total contract liabilities were $138.9 million. On December 31, 2020, total contract assets were $49.8 million and total contract liabilities were $148.2 million. The contract assets primarily relate to contracts that include a retention clause and allocations related to contracts with multiple performance obligations. The contract liabilities primarily relate to deferred revenue, such as extended warranty and maintenance cost. The cumulative catch-up adjustments relate to contract modifications, measure-of-progress changes, and changes in the estimate of the transaction price.

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Transaction price allocated to the remaining performance obligations
Total transaction price allocated to remaining performance obligations represents committed but undelivered products and services for contracts and purchase orders at period end. Twelve-month remaining performance obligations represent the portion of total transaction price allocated to remaining performance obligations that we completedestimate will be recognized as revenue over the acquisitionnext 12 months. Total transaction price allocated to remaining performance obligations is not a complete measure of Comverge by purchasing the stock of its parent, Peak Holding Corp. (Comverge). This was financed through borrowings on our multicurrency revolving line of credit and cash on hand. Comverge is a leading provider of integrated demand response and customer engagement solutions that enable electric utilities to ensure grid reliability, lower energy costs for consumers, meet regulatory demands, and enhancefuture revenues as we also receive orders where the customer experience. Comverge's technologiesmay have legal termination rights but are complementarynot likely to our Electricity segment's growing software and services offerings, and will help optimize gridterminate.

Total transaction price allocated to remaining performance and reliability.


The purchase price of Comverge was $100.0 million in cash, net of $18.2 million of cash and cash equivalents acquired. We allocated the purchase priceobligations related to the assets acquired and liabilities assumed based on fair value assessments. The fair values of these assets and liabilities are considered final. The following reflects our final allocation of purchase price as of June 1, 2017:

 Fair Value Weighted Average Useful Life
 (in thousands) (in years)
Current assets$15,118
  
Property, plant, and equipment2,275
  
Other long-term assets1,879
  
    
Identified intangible assets   
Core-developed technology19,250
 8
Customer contracts and relationships12,230
 10
Trademarks and trade names4,310
 15
Total identified intangible assets subject to amortization35,790
  
In-process research and development (IPR&D)710
  
Total identified intangible assets36,500
  
    
Goodwill59,675
  
Current liabilities(10,787)  
Long-term liabilities(4,645)  
Total net assets acquired$100,015
  

The fair valuescontracts is approximately $1.0 billion for the identified core-developed technology, trademarks,next twelve months and IPR&D intangible assets were estimated usingapproximately $1.5 billion for periods longer than 12 months. The total remaining performance obligations consist of product and service components. The service component relates primarily to maintenance agreements for which customers pay a full year's maintenance in advance, and service revenues are generally recognized over the income approach. Underservice period. Total transaction price allocated to remaining performance obligations also includes our extended warranty contracts, for which revenue is recognized over the income approach, the fair value reflects the present valuewarranty period, and hardware, which is recognized as units are delivered. The estimate of the projected cash flows that are expectedwhen remaining performance obligations will be recognized requires significant judgment.

Cost to be generated. Core-developed technology represents the fair values of Comverge products that have reached technological feasibilityobtain a contract and were part of Comverge's product offerings at the date of the acquisition. Customer contracts and relationships represent the fair value of the relationships developed with its customers, including the backlog, and these were valued utilizing the replacement cost method, which measures the value of an asset based on the cost to replace the existing asset. The core-developed technology, trademarks,fulfill a contract with a customer
Cost to obtain a contract and IPR&D intangible assets valued using the income approach will becosts to fulfill a contract were capitalized and amortized using a systematic rational approach to align with the estimated discounted cash flows assumed in the valuation models. Customertransfer of control of underlying contracts and relationships will be amortized using the straight-line method.with customers. While amounts were capitalized, they are not material.


IPR&D assets acquired represented the fair valueDisaggregation of Comverge researchrevenue
Refer to Note 16: Segment Information and development projects that had not yet reached technological feasibility at the time of acquisition. These projects were completed in the fourth quarter of 2017 and were reclassified to core-developed technology. Incremental costs to be incurred for these projects were not significant and were recognized as product development expense as incurred within the Consolidated Statements of Operations.Operations for disclosure regarding the disaggregation of revenue into categories, which depict how revenue and cash flows are affected by economic factors. Specifically, our operating segments and geographical regions as disclosed, and categories for products, which include hardware and software and services, are presented.


Goodwill
Note 18: Sale of $59.7Business

Latin America Divestiture
On June 25, 2020, we closed on the sale of 5 subsidiaries comprising our manufacturing and sales operations in Latin America to buyers led by Instalación Profesional y Tecnologías del Centro S.A. de C.V., a Mexican company doing business as Accell in Brazil (Accell), through the execution of various definitive stock purchase agreements. The sale of these Latin America-based operations is part of our continued strategy to improve profitability and focus on growing our Networked Solutions and Outcomes businesses in Latin America and throughout the world. We retained the intellectual property rights to our products sold in Latin America. As part of the transaction, we entered into an intellectual property license agreement whereby Accell pays a royalty on certain products manufactured by Accell using licensed Company intellectual property. In addition, Accell serves as the exclusive distributor for our Device Solutions, Networked Solutions, and Outcomes product and service offerings in Latin America.

Based on the sales price and the net assets of the 5 subsidiaries sold, we recognized a total loss of $59.8 million arising fromduring the year ended in 2020. The loss was primarily due to the recognition of $52.1 million in foreign currency translation losses accumulated since the acquisition consists largely of the synergies expected from combining the operationsthese subsidiaries in 2006 and 2007 along with allocated goodwill of Itron and Comverge,$3.0 million. Accell assumed all recognized liabilities, as well as certain intangible assets that do not qualify for separate recognition. Allall future liabilities, of the goodwill balance was assigned to the Electricity reporting unit and segment.subsidiaries. We will not be able to deduct any of the goodwill balance for income tax purposes.

The following table presents the revenues and net income (loss) from Comverge's operations that are included in our Consolidated Statements of Operations:

 June 1, 2017 - December 31, 2017
  
Revenues$32,436
Net income (loss)(2,448)


The following supplemental pro forma results are based on the individual historical results of Itron and Comverge, with adjustments to give effect to the combined operations as if the acquisition had been consummated on January 1, 2016.

 Year Ended December 31,
 2017 2016
  
Revenues$2,040,309
 $2,072,695
Net income64,230
 24,415

The significant nonrecurring adjustments reflected in the proforma schedule above are not considered material and include the following:
Elimination of transaction costs incurred by Comverge and Itron prior to the acquisition completion
Reclassification of certain expenses incurred after the acquisition to the appropriate periods assuming the acquisition closed on January 1, 2016

The supplemental pro forma results are intended for information purposes only and do not purport to represent what the combined companies' results of operations would actually have been had the transaction in fact occurred at an earlier date or project the resultsprovided no indemnification for any future losses that may be incurred.

At the close date or period.of the transaction, we received $2.5 million of the sales price in cash. Included in the net assets sold was $6.1 million in cash. This resulted in net outflow of cash at closing of $3.6 million. The sale of price consisted of a cash received of $2.5 million, deferred purchase price note of $2.0 million and a working capital note of $21.1 million, both of which were to be paid in 2020, and $9.4 million for minimum royalties and tax credits to be paid in 2021 through 2024. During 2020, we received $4.8 million of payments related to the deferred purchase price note and working capital amount. In January 2021, we agreed to extend the payment terms on the outstanding working capital balance of $18.4 million. Accell agreed to make monthly payments including interest through September 2022. We received the first two of these monthly payments with interest in January and February 2021.
Note 18: Quarterly Results (Unaudited)


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 First Quarter Second Quarter Third Quarter Fourth Quarter Total Year
 (in thousands, except per share data)
2017         
Statement of operations data (unaudited):         
Revenues$477,592
 $503,082
 $486,747
 $550,776
 $2,018,197
Gross profit157,225
 177,860
 165,318
 174,751
 675,154
Net income attributable to Itron, Inc.15,845
 14,097
 25,576
 1,780
 57,298
          
Earnings per common share - Basic(1)
$0.41
 $0.36
 $0.66
 $0.05
 $1.48
Earnings per common share - Diluted(1)
$0.40
 $0.36
 $0.65
 $0.05
 $1.45
          
          
 First Quarter Second Quarter Third Quarter Fourth Quarter Total Year
 (in thousands, except per share data)
2016         
Statement of operations data (unaudited):         
Revenues$497,590
 $513,024
 $506,859
 $495,713
 $2,013,186
Gross profit163,203
 169,705
 170,749
 156,663
 660,320
Net income (loss) attributable to Itron, Inc.10,089
 19,917
 (9,885) 11,649
 31,770
          
Earnings (loss) per common share - Basic(1)
$0.27
 $0.52
 $(0.26) $0.30
 $0.83
Earnings (loss) per common share - Diluted(1)
$0.26
 $0.52
 $(0.26) $0.30
 $0.82
The loss on sale of business was calculated as follows:

(1)
In thousands
The sumLoss on sale of the quarterly EPS data presented in the table may not equal the annual results due to rounding and the impactbusiness
Sales price$35,008 
Net assets sold (including working capital)(38,636)
Currency translation adjustment loss(52,074)
Goodwill allocated(3,000)
Legal fees(1,115)
Total loss on sale of dilutive securities on the annual versus the quarterly EPS calculations.business$(59,817)

During the fourth quarter of 2017, the Tax Act was enacted into law in the United States. We recognized provisional estimates for the impact of the Tax Act of $30.4 million to remeasure our deferred tax assets as a result of these legislative changes. This resulted in a decrease of $0.79 and $0.77 to basic and diluted earnings per share, respectively, for the three months ended December 31, 2017.

During the second quarter of 2017, we recognized an insurance recovery in our Water segment associated with warranty costs recognized as a result of our 2015 product replacement notification to customers who had purchased certain communication modules. As a result, gross profit increased $8.0 million for the three months ended June 30, 2017. After adjusting for the tax impact, the recovery resulted in an increase of $0.13 and $0.12 to basic and diluted earnings per share, respectively, for the three months ended June 30, 2017.

During the third quarter of 2016, we announced the 2016 Projects to restructure various company activities in order to improve operational efficiencies, reduce expenses and improve competiveness. As a result, we recognized $40.0 million and $7.8 million in restructuring costs during the third and fourth quarters of 2016, respectively, related to the 2016 Projects.

Note 19: Subsequent EventsLeases


Business Acquisition
On January 5, 2018, we completed our acquisitionWe lease certain factories, service and distribution locations, offices, and equipment under operating leases. Our operating leases have initial lease terms ranging from 1 to 9 years, some of SSNI by purchasing all outstanding shareswhich include options to extend or renew the leases for $16.25 per share, resulting in a total purchase price, net of cash, of approximately $810 million. All other business combination disclosuresup to 10 years. Certain lease agreements contain provisions for future rent increases. Our leases do not contain material residual value guarantees, and finance leases are not availablematerial.

The components of operating lease expense are as follows:

In thousandsYear Ended December 31,
20202019
Operating lease cost$22,081 $23,221 
Variable lease cost2,582 2,103 
Total operating lease cost$24,663 $25,324 

Supplemental cash flow information related to operating leases is as follows:

In thousandsYear Ended December 31,
20202019
Cash paid for amounts included in the measurement of operating lease liabilities$20,678 $19,899 
Right-of-use assets obtained in exchange for operating lease liabilities13,051 23,511 

Supplemental balance sheet information related to operating leases is as follows:

In thousandsDecember 31, 2020December 31, 2019
Operating lease right-of-use assets, net$76,276 $79,773 
Other current liabilities16,243 17,049 
Operating lease liabilities66,823 68,919 
Total operating lease liability$83,066 $85,968 
Weighted average remaining lease term - Operating leases5.6 years5.9 years
Weighted average discount rate - Operating leases4.5 %4.9 %

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Amounts due to the proximity of the acquisition to the issuance of these financial statements. During 2017, we incurred approximately $7 million of acquisition and integration related expenses associated with the SSNI acquisition.

SSNI provided Internet of Important ThingsTM connectivity platforms and solutions to utilities and cities. The acquisition continues our focus on expanding management services and SaaS solutions, which allows us to provide more value to our customers by optimizing devices, network technologies, outcomes and analytics.

Debt Refinancing
On January 5, 2018, we entered into the 2018 credit facility, which amended and restated the 2015 credit facility. The 2018 credit facility consists of a $650 million U.S. dollar term loan (the term loan) and a multicurrency revolving line of credit (the revolver) with a principal amount of up to $500 million. The revolver also contains a $300 million standby letter of credit sub-facility and a $50 million swingline sub-facility (available for immediate cash needs at a higher interest rate). Both the term loan and the revolver mature on January 5, 2023, and amounts borrowed under the revolver may be repaid and reborrowed until the revolver's maturity, at which time the revolver will terminate, and all outstanding loans, together with all accrued and unpaid interest, must be repaid. Amounts not borrowed under the revolver are subject to a commitment fee, which is paid in arrears on the last day of each fiscal quarter, ranging from 0.18% to 0.35% per annum depending on our total leverage ratiooperating lease liabilities as of the most recently ended fiscal quarter. Amounts repaid on the term loan may not be reborrowed. The 2018 credit facility permits usDecember 31, 2020 are as follows:

In thousandsDecember 31, 2020
2021$18,271 
202216,001 
202315,144 
202413,745 
202513,242 
Thereafter17,484 
Total lease payments93,887 
Less: imputed interest(10,821)
Total operating lease liability$83,066 

Operating lease rental expense for factories, service and certaindistribution locations, office, and equipment prior to adoption of our foreign subsidiaries to borrow in U.S. dollars, euros, British pounds, or, with lender approval, other currencies readily convertible into U.S. dollars. All obligations under the 2018 credit facility are guaranteed by Itron, Inc. and material U.S. domestic subsidiaries and are secured by a pledgeASC 842 was as follows:

In thousandsYear Ended December 31,
2018
Rental expense$24,453 

95





ITEM 9:CHANGES IN AND DISAGREEMENTS WITH ACCOUNTANTS ON ACCOUNTING AND FINANCIAL DISCLOSURE
Item 9:    Changes in and Disagreements with Accountants on Accounting and Financial Disclosure
There were no disagreements with our independent accountants on accounting and financial disclosure matters within the three year period ended December 31, 2017,2020, or in any period subsequent to such date, through the date of this report.

ITEMItem 9A:    CONTROLS AND PROCEDURESControls and Procedures


Evaluation of disclosure controls and procedures
An evaluation was performed under the supervision and with the participation of our Company’sCompany's management, including the Chief Executive Officer and Chief Financial Officer, of the effectiveness of the design and operation of the Company’sCompany's disclosure controls and procedures (as such term is defined in Rules 13a-15(e) and 15d-15(e)) under the Securities Exchange Act of 1934 as amended. Based on that evaluation, the Company’sCompany's management, including the Chief Executive Officer and Chief Financial Officer, concluded that as of December 31, 2017,2020, the Company’sCompany's disclosure controls and procedures were effective to ensure the information required to be disclosed by an issuer in the reports that it files or submits under the Securities Exchange Act of 1934 is accumulated and communicated to our management, including our principal executive and principal financial officers, or persons performing similar functions, as appropriate to allow timely decisions regarding required disclosure. There are inherent limitations to the effectiveness of any system of disclosure controls and procedures, including the possibility of human error and the circumvention or overriding of the controls and procedures. Accordingly, even effective disclosure controls and procedures can only provide reasonable assurance of achieving their control objectives.


Management’sManagement's Annual Report on Internal Control Over Financial Reporting
Our management is responsible for establishing and maintaining adequate internal control over financial reporting, as such term is defined in Exchange Act Rules 13a-15(f). Under the supervision and with the participation of our management, including our Chief Executive Officer and Chief Financial Officer, we conducted an evaluation of the effectiveness of our internal control over financial reporting based on the framework in Internal Control— Integrated Framework issued by the Committee of Sponsoring Organizations of the Treadway Commission (2013 Framework). Based on our evaluation under the 2013 Framework, management concluded that our internal control over financial reporting was effective as of December 31, 2017.
On June 1, 2017, we completed the acquisition of Comverge by purchasing the stock of its parent, Peak Holding Corp. (Comverge). For further discussion of the Comverge acquisition, refer to Item 8: “Financial Statements, Note 17: Business Combinations.” The Securities and Exchange Commission permits companies to exclude acquisitions from their assessment of internal control over financial reporting during the first year of an acquisition, and our management has elected to exclude Comverge from our assessment as of December 31, 2017. Comverge constituted 1% and 2% of our consolidated total assets and revenues as of and for the year ended December 31, 2017, respectively.2020.
The effectiveness of our internal control over financial reporting as of December 31, 20172020 has been audited by Deloitte & Touche LLP, an independent registered public accounting firm, as stated in their report that is included in this Annual Report on Form 10-K.Report.


Changes in internal control over financial reporting
In the ordinary course of business, we review our system of internal control over financial reporting and make changes to our applications and processes to improve such controls and increase efficiency, while ensuring that we maintain an effective internal control environment. Changes may include such activities as implementing new, more efficient applications and automating manual processes. We are currently upgrading our global enterprise resource software applications at certain of our locations outside of the United States as well as locations acquired through acquisitions. We will continue to upgrade our financial applications in stages, and we believe the related changes to processes and internal controls will allow us to be more efficient and further enhance our internal control over financial reporting.

As described in Item 8: “Financial Statements and Supplementary Data, Note 1: Summary of Significant Accounting Policies” included in this Annual Report on Form 10-K, we will adopt Accounting Standards Update (ASU) 2014-09, Revenue from Contracts with Customers: Topic 606 effective January 1, 2018. As we continue to evaluate and prepare to implement this new revenue recognition standard, we have modified certain internal controls over financial reporting to address risks associated with the required revenue recognition methodology and related disclosure requirements. This includes enhancing controls to address risks associated with the five-step model for recognizing revenue, including the revision of our contract review controls and assessing what impacts the new standard will have. We have also implemented controls associated with the allocation of revenue associated with our complex contracts with multiple performance obligations, and developed a model and review process to assist with the


allocation and disclosure requirements. Additional revenue recognition controls will be implemented following adoption of the standard.
Except for these changes, thereThere have been no other changes in our internal control over financial reporting during the three months ended December 31, 20172020 that materially affected, or are reasonably likely to materially affect, internal control over financial reporting.



96


REPORT OF INDEPENDENT REGISTERED PUBLIC ACCOUNTING FIRM
To the shareholders and the Board of Directors and Shareholders of Itron, Inc.

Opinion on Internal Control over Financial Reporting
We have audited the internal control over financial reporting of Itron, Inc. and subsidiaries (the “Company”"Company") as of December 31, 2017,2020, based on criteria established in Internal Control - Integrated Framework (2013) issued by the Committee of Sponsoring Organizations of the Treadway Commission (COSO). In our opinion, the Company maintained, in all material respects, effective internal control over financial reporting as of December 31, 2017,2020, based on criteria established in Internal Control - Integrated Framework (2013) issued by COSO.

We have also audited, in accordance with the standards of the Public Company Accounting Oversight Board (United States) (PCAOB), the consolidated financial statements as of and for the year ended December 31, 2017,2020, of the Company and our report dated February 28, 2018,24, 2021, expressed an unqualified opinion on those financial statements.
As described in Management’s Annual Report on Internal Control Over Financial Reporting, management excluded from its assessment the internal control over financial reporting at Comverge, which was acquired on June 1, 2017 and whose financial statements constitute 1% and 2% of consolidated total assets and revenues, respectively, as of and for the year ended December 31, 2017. Accordingly, our audit did not include the internal control over financial reporting at Comverge.
Basis for Opinion

The Company’s management is responsible for maintaining effective internal control over financial reporting and for its assessment of the effectiveness of internal control over financial reporting, included in the accompanying Management’sManagement's Annual Report on Internal Control Over Financial Reporting. Our responsibility is to express an opinion on the Company’s internal control over financial reporting based on our audit. We are a public accounting firm registered with the PCAOB and are required to be independent with respect to the Company in accordance with the U.S. federal securities laws and the applicable rules and regulations of the Securities and Exchange Commission and the PCAOB.

We conducted our audit in accordance with the standards of the PCAOB. Those standards require that we plan and perform the audit to obtain reasonable assurance about whether effective internal control over financial reporting was maintained in all material respects. Our audit included obtaining an understanding of internal control over financial reporting, assessing the risk that a material weakness exists, testing and evaluating the design and operating effectiveness of internal control based on the assessed risk, and performing such other procedures as we considered necessary in the circumstances. We believe that our audit provides a reasonable basis for our opinion.

Definition and Limitations of Internal Control over Financial Reporting

A company’s internal control over financial reporting is a process designed to provide reasonable assurance regarding the reliability of financial reporting and the preparation of financial statements for external purposes in accordance with generally accepted accounting principles. A company’s internal control over financial reporting includes those policies and procedures that (1) pertain to the maintenance of records that, in reasonable detail, accurately and fairly reflect the transactions and dispositions of the assets of the company; (2) provide reasonable assurance that transactions are recorded as necessary to permit preparation of financial statements in accordance with generally accepted accounting principles, and that receipts and expenditures of the company are being made only in accordance with authorizations of management and directors of the company; and (3) provide reasonable assurance regarding prevention or timely detection of unauthorized acquisition, use, or disposition of the company’s assets that could have a material effect on the financial statements.

Because of its inherent limitations, internal control over financial reporting may not prevent or detect misstatements. Also, projections of any evaluation of effectiveness to future periods are subject to the risk that controls may become inadequate because of changes in conditions, or that the degree of compliance with the policies or procedures may deteriorate.
/s/ DELOITTE & TOUCHE LLP

Seattle, Washington

February 28, 201824, 2021

97


ITEMItem 9B:    OTHER INFORMATIONOther Information


No information was required to be disclosed in a report on Form 8-K during the fourth quarter of 20172020 that was not reported.

98

PART III
ITEMItem 10:    DIRECTORS, EXECUTIVE OFFICERS AND CORPORATE GOVERNANCEDirectors, Executive Officers and Corporate Governance


The section entitled “Proposal"Proposal 1 – Election of Directors”Directors" appearing in our Proxy Statement for the Annual Meeting of Shareholders to be held on May 10, 201813, 2021 (the 20182021 Proxy Statement) sets forth certain information with regard to our directors as required by Item 401 of Regulation S-K and is incorporated herein by reference.


Certain information with respect to persons who are or may be deemed to be executive officers of Itron, Inc. as required by Item 401 of Regulation S-K is set forth under the caption “Executive Officers”"Information about our Executive Officers" in Part I of this Annual Report on Form 10-K.Report.


The section entitled “Section"Delinquent Section 16(a) Beneficial Ownership Reporting Compliance”Reports" appearing in the 20182021 Proxy Statement sets forth certain information as required by Item 405 of Regulation S-K and is incorporated herein by reference.


The section entitled “Corporate Governance”"Corporate Governance" appearing in the 20182021 Proxy Statement sets forth certain information with respect to the Registrant’sRegistrant's code of conduct and ethics as required by Item 406 of Regulation S-K and is incorporated herein by reference. Our code of conduct and ethics can be accessed on our website, at www.itron.com under the Investors section.


There were no material changes to the procedures by which security holders may recommend nominees to Itron's board of directors during 2018,2021, as set forth by Item 407(c)(3) of Regulation S-K.


The section entitled “Corporate Governance”"Corporate Governance" appearing in the 20182021 Proxy Statement sets forth certain information regarding the Audit/Finance Committee, including the members of the Committee and the Audit/Finance Committee financial experts, as set forth by Item 407(d)(4) and (d)(5) of Regulation S-K and is incorporated herein by reference.


ITEMItem 11:    EXECUTIVE COMPENSATIONExecutive Compensation


The sections entitled “Compensation"Compensation of Directors”Directors" and “Executive Compensation”"Executive Compensation" appearing in the 20182021 Proxy Statement set forth certain information with respect to the compensation of directors and management of Itron as required by Item 402 of Regulation S-K and are incorporated herein by reference.


The section entitled “Corporate Governance”"Corporate Governance" appearing in the 20182021 Proxy Statement sets forth certain information regarding members of the Compensation Committee required by Item 407(e)(4) of Regulation S-K and is incorporated herein by reference.


The section entitled “Compensation"Compensation Committee Report”Report" appearing in the 20182021 Proxy Statement sets forth certain information required by Item 407(e)(5) of Regulation S-K and is incorporated herein by reference.


ITEM 12:SECURITY OWNERSHIP OF CERTAIN BENEFICIAL OWNERS AND MANAGEMENT AND RELATED STOCKHOLDER MATTERS

Item 12:    Security Ownership of Certain Beneficial Owners and Management and Related Stockholder Matters

The section entitled “Equity"Equity Compensation Plan Information”Information" appearing in the 20182021 Proxy Statement sets forth certain information required by Item 201(d) of Regulation S-K and is incorporated herein by reference.


The section entitled “Security"Security Ownership of Certain Beneficial Owners and Management”Management" appearing in the 20182021 Proxy Statement sets forth certain information with respect to the ownership of our common stock as required by Item 403 of Regulation S-K and is incorporated herein by reference.


ITEMItem 13:    CERTAIN RELATIONSHIPS AND RELATED TRANSACTIONS, AND DIRECTOR INDEPENDENCECertain Relationships and Related Transactions, and Director Independence


The section entitled “Corporate Governance”"Corporate Governance" appearing in the 20182021 Proxy Statement sets forth certain information required by Item 404 of Regulation S-K and is incorporated herein by reference.


The section entitled “Corporate Governance”"Corporate Governance" appearing in the 20182021 Proxy Statement sets forth certain information with respect to director independence as required by Item 407(a) of Regulation S-K and is incorporated herein by reference.



99

ITEMItem 14:    PRINCIPAL ACCOUNTING FEES AND SERVICESPrincipal Accountant Fees and Services


The section entitled “Independent"Independent Registered Public Accounting Firm’sFirm's Audit Fees and Services”Services" appearing in the 20182021 Proxy Statement sets forth certain information with respect to the principal accounting fees and services and the Audit/Finance Committee’sCommittee's policy on pre-approval of audit and permissible non-audit services performed by our independent auditors as required by Item 9(e) of Schedule 14A and is incorporated herein by reference.



100

PART IV
ITEMItem 15:     EXHIBITS, FINANCIAL STATEMENT SCHEDULEExhibit and Financial Statement Schedules


(a) (1) Financial Statements:
The financial statements required by this item are submitted in Item 8 of this Annual Report on Form 10-K.
(a) (2) Financial Statement Schedule:
All schedules have been omitted because of the absence of conditions under which they are required or because the required information is included in the consolidated financial statements or the notes thereto.


(a) (3) Exhibits:
 
101

Exhibit NumberDescription of Exhibits
Exhibit Number2.1Description of Exhibits
2.1
3.1
3.2
4.1
4.2
4.3
4.4
10.1*4.5
4.6
4.7
10.1*
10.2*
10.3*10.2*
10.4*
10.5*10.3*


102


Exhibit NumberDescription of Exhibits
10.10*
10.7*
10.11*10.8*
10.12*10.9*
10.13*10.10*
10.14*10.11*
10.15*10.12*
10.16*10.13*
10.17*10.14*
10.18*10.15*
10.19*10.16*
10.20*10.17*

103

10.25*Exhibit NumberExhibits
10.22
10.26

10.2710.23
10.2810.24

10.29*10.25*

10.30*10.26*
10.31*10.27*
12.110.28*
10.29*
10.30*
10.31*
10.32*
10.33*
10.34*
10.35*
10.36*
21.1
104


Exhibit Number101DescriptionThe following financial information from Itron, Inc.'s Annual Report on Form 10-K for the year ended December 31, 2020 formatted in Inline XBRL (Extensible Business Reporting Language) includes: (i) the Consolidated Statements of ExhibitsOperations, (ii) the Consolidated Statements of Comprehensive Income (Loss), (iii) the Consolidated Balance Sheets, (iv) the Consolidated Statements of Equity, (v) the Consolidated Statements of Cash Flows, and (vi) Notes to the Consolidated Financial Statements.
101.INSXBRL Instance Document. (submitted electronically with this report in accordance with the provisions of Regulation S-T)
104Cover Page Interactive Data File (formatted as Inline XBRL and contained in Exhibit 101)
101.SCHXBRL Taxonomy Extension Schema. (submitted electronically with this report in accordance with the provisions of Regulation S-T)
*
101.CALXBRL Taxonomy Extension Calculation Linkbase. (submitted electronically with this report in accordance with the provisions of Regulation S-T)
101.DEFXBRL Taxonomy Extension Definition Linkbase. (submitted electronically with this report in accordance with the provisions of Regulation S-T)
101.LABXBRL Taxonomy Extension Label Linkbase. (submitted electronically with this report in accordance with the provisions of Regulation S-T)
101.PREXBRL Taxonomy Extension Presentation Linkbase. (submitted electronically with this report in accordance with the provisions of Regulation S-T)
*Management contract or compensatory plan or arrangement.
 

105

SIGNATURES
Pursuant to the requirements of Section 13 or 15(d) of the Securities Exchange Act of 1934, the Registrantregistrant has duly caused this report to be signed on its behalf by the undersigned, thereunto duly authorized in the City of Liberty Lake, State of Washington, on the 28th24th day of February, 2018.
2021.
ITRON, INC.
By:ITRON, INC.
By:/s/ JOAN S. HOOPER
Joan S. Hooper
Senior Vice President and Chief Financial Officer
Pursuant to the requirements of the Securities Exchange Act of 1934, this report has been signed below by the following persons on behalf of the Registrantregistrant and in the capacities indicated on the 28th24th day of February, 2018.
2021.
SignaturesTitle
Signatures/s/    THOMAS L. DEITRICHTitle
Thomas L. Deitrich
/s/    PHILIP C. MEZEY
Philip C. MezeyPresident and Chief Executive Officer (Principal Executive Officer), Director
/s/    JOAN S. HOOPER
Joan S. HooperSenior Vice President and Chief Financial Officer
/s/    KIRBY A. DYESS
Kirby A. DyessDirector
/s/    THOMAS S. GLANVILLE
Thomas S. GlanvilleDirector
/s/    FRANK M. JAEHNERT
Frank M. JaehnertDirector
/s/    JEROME J. LANDE
Jerome J. LandeDirector
/s/    TIMOTHY M. LEYDEN
Timothy M. LeydenDirector
/s/    PETER MAINZ
Peter MainzDirector
/s/    DANIEL S. PELINO
Daniel S. PelinoDirector
/s/    GARY E. PRUITT
Gary E. PruittDirector
/s/    DIANA D. TREMBLAY
Diana D. TremblayDirector
/s/    LYNDA L. ZIEGLER
Lynda L. ZieglerChair of the Board



103
106