UNITED STATES
SECURITIES AND EXCHANGE COMMISSION
Washington,WASHINGTON, D.C. 20549

FORM 10-K

þ ANNUAL REPORT PURSUANT TO SECTION 13 OR 15(d)
OF THE SECURITIES EXCHANGE ACT OF 1934

For the Fiscal Year Ended December 31, 20142017
Commission file number: 001-16853

OR

o TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934

For the transition period from to
Commission File No. 000-22490

FORWARD AIR CORPORATION
(Exact name of registrantRegistrant as specified in its charter)

Tennessee62-1120025
Tennessee
62-1120025

(State or other jurisdiction
of incorporation or organization)
(I.R.S. Employer
incorporation or organization)Identification No.)
  
430 Airport1915 Snapps Ferry Road, Building N 
Greeneville, Tennessee37745
(Address of principal executive offices)(Zip Code)

(423) 636-7000
(Registrant’s telephone number, including area code)code

Securities registered pursuant to Section 12(b) of the Act:
Title of Each ClassName of Each Exchange on Which Registered
Common Stock, $0.01 par valueThe NASDAQNasdaq Stock Market LLC
(Title of class)(Name of exchange on which registered)

Securities registered pursuant to Section 12(g) of the Act: None

Indicate by check mark if the registrant is a well-known seasoned issuer, as defined in Rule 405 of the Securities Act.  Yes þ No o

Indicate by check mark if the registrant is not required to file reports pursuant to Section 13 or Section 15(d) of the Exchange Act. Yes o No þ

Indicate by check mark whether the registrant:Registrant (1) has filed all reports required to be filed by Section 13 or 15(d) of the Securities Exchange Act of 1934 during the preceding 12 months (or for such shorter period that the registrantRegistrant was required to file such reports), and (2) has been subject to such filing requirements for the past 90 days.  Yes þ No o

Indicate by check mark whether the registrant has submitted electronically and posted on its corporate Web site, if any, every Interactive Data File required to be submitted and posted pursuant to Rule 405 of Regulation S-T (§ 232.405 of this chapter) during the preceding 12 months (or for such shorter period that the registrant was required to submit and post such files).  Yes þ  No o

Indicate by check mark if disclosure of delinquent filers pursuant to Item 405 of Regulation S-K is not contained herein, and will not be contained, to the best of registrant’sRegistrant’s knowledge, in definitive proxy or information statements incorporated by reference in Part III of this Form 10-K or any amendment to this Form 10-K.  Yes þ No o

Indicate by check mark whether the registrantRegistrant is a large accelerated filer, an accelerated filer, a non-accelerated filer, or a smaller reporting company, or an emerging growth company. See the definitions of “large accelerated filer”,filer,” “accelerated filer”filer,” “smaller reporting company,” and “smaller reporting“emerging growth company” in Rule 12b-2 of the Exchange Act. (Check one):

Large accelerated filer þ
Accelerated filer o
Non-accelerated filer o
Smaller reporting Company o
Emerging Growth Company o
(Do
If an emerging growth company, indicate by checkmark if the registrant has elected not check if a smaller reporting company)to use the extended transition period for complying with any new or revised financial accounting standards provided pursuant to Section 13(a) of the Exchange Act.  ☐

Indicate by check mark whether the registrant is a shell company (as defined in Rule 12b-2 of the Exchange Act.)Act). Yes o No þ

The aggregate market value of the voting stock held by non-affiliates of the registrantRegistrant was approximately $1,581,907,549 as of June 30, 2014 was approximately $1,445,406,912 based upon the $47.85 closing price of the stock as reported on The NASDAQ Stock Market LLC on that date. For purposes of this computation, all directors and executive officers of the registrant are assumed to be affiliates. This assumption is not a conclusive determination for purposes other than this calculation.2017.

The number of shares outstanding of the registrant’sRegistrant’s common stock $0.01 par value per share as(as of February 9, 2015 was 30,479,715.20, 2018): 29,584,537

DOCUMENTS INCORPORATED BY REFERENCEDocuments Incorporated By Reference
Portions of the proxy statement for the 20152018 Annual Meeting of Shareholders are incorporated by reference into Part III of this report.






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Introductory Note

This Annual Report on Form 10-K for the fiscal year ended December 31, 20142017 (this “Form 10-K”) contains “forward-looking statements,” as defined in Section 27A of the Securities Act of 1933, as amended (the “Securities Act”), and Section 21E of the Securities Exchange Act of 1934, as amended (the “Exchange Act”). Forward-looking statements are statements other than historical information or statements of current condition and relate to future events or our future financial performance. In this Form 10-K, forward-looking statements include, but are not limited to, any projections of earnings, revenues, or other financial items; any statement of plans, strategies, and objectives of management for future operations; any statements regarding future insurance and claims; any statements concerning proposed or intended new services or developments; any statements regarding intended expansion through acquisition or greenfield startups; any statements regarding future economic conditions or performance; and any statements of belief and any statements of assumptions underlying any of the foregoing. Some forward-looking statements may be identified by use of such terms as “believes,” “anticipates,” “intends,” “plans,” “estimates,” “projects” or “expects.” Such forward-looking statements involve known and unknown risks, uncertainties and other factors that may cause our actual results, performance or achievements to be materially different from any future results, performance or achievements expressed or implied by such forward-looking statements. The following is a list of factors, among others, that could cause actual results to differ materially from those contemplated by the forward-looking statements: economic factors such as recessions, inflation, higher interest rates and downturns in customer business cycles, the creditworthiness of our customers and their ability to pay for services rendered, the availability and compensation of qualified independent owner-operators and freight handlers as well as contracted, third-party carriers needed to serve our customers’ transportation needs, the inability of our information systems to handle an increased volume of freight moving through our network, changes in fuel prices, our inability to maintain our historical growth rate because of a decreased volume of freight or decreased average revenue per pound of freight moving through our network, increasing competition and pricing pressure, surplus inventories, loss of a major customer, the creditworthiness of our customersincreasing competition and their ability to pay for services rendered,pricing pressure, our ability to secure terminal facilities in desirable locations at reasonable rates, theour inability of our information systems to handle an increased volume of freight moving through our network, changes in fuel prices,successfully integrate acquisitions, claims for property damage, personal injuries or workers’ compensation, employment matters including rising health care costs, enforcement of and changes in governmental regulations, environmental and tax matters, and the handling of hazardous materials, the availability and compensation of qualified independent owner-operators and freight handlers as well as contracted, third party carriers needed to serve our customers' transportation needs and our inability to successfully integrate acquisitions.materials. As a result of the foregoing, no assurance can be given as to future financial condition, cash flows or results of operations. Except as required by law, we undertake no obligation to update or revise any forward-looking statements, whether as a result of new information, future events or otherwise.

Part I

Item 1. Business

Overview

Forward Air is a leading asset-light freight and logistics company. We wereprovide less-than-truckload (“LTL”), truckload, intermodal and pool distribution services across the United States and in Canada. We utilize an asset-light strategy to minimize our investments in equipment and facilities and to reduce our capital expenditures. Forward Air was formed as a corporation under the laws of the State of Tennessee on October 23, 1981. Our operations can be broadlycommon stock is listed on the Nasdaq Global Select Market under the symbol “FWRD”.

Services Provided

Our services are classified into threefour principal reportable segments: Forward AirExpedited LTL, Truckload Premium Services (“Forward Air”TLS”), Forward Air Solutions (“FASI”)Intermodal and Total Quality ("TQI").  Pool Distribution. For financial information relating to each of our business segments, see Note 10, “Segment Reporting,” in the Notes to consolidated Financial Statements included in this Form 10-K.

Through our Forward Air segment weExpedited LTL. We operate a comprehensive national network to provide time-definite surface transportationexpedited regional, inter-regional and related logistics services to the North American expedited ground freight market. Our licensed property broker utilizes qualified motor carriers, including our own, and other third-party transportation companies, to offer ournational LTL services. Expedited LTL offers customers local pick-up and delivery (Forward Air Complete®) and scheduled surface transportation of cargo as a cost-effective, reliable alternative to air transportation. We transport cargo that must be delivered at a specific time but is less time-sensitive than traditional air freight. This type of cargo is frequently referred to in the transportation industry as deferred air freight. We also offer our customers an array of logistics and other services including: expedited full truckload (“TLX”); dedicated fleets; warehousing; customs brokerage; andincluding shipment consolidation and deconsolidation, warehousing, customs brokerage and other handling. Also includedBecause of our roots in serving the deferred air freight market, our terminal network is located at or near airports in the Forward Air segment areUnited States and Canada. During the services performed by Central States Trucking Co. and Central States Logistics, Inc. (“CST”) which we acquired in 2014. CST provides intermodal drayage, devanning, transloading and warehousing services.year ended December 31, 2017, Expedited LTL accounted for 56.3% of our consolidated revenue.

FASI, whichTLS. We provide expedited truckload brokerage, dedicated fleet services, as well as high security and temperature-controlled logistics services in the United States and Canada. During the year ended December 31, 2017, TLS accounted for 16.3% of our consolidated revenue.

Intermodal. We provide first- and last-mile high value intermodal container drayage services both to and from seaports and railheads. Intermodal also offers dedicated contract and Container Freight Station (“CFS”) warehouse and handling services.

Today, Intermodal operates primarily in the Midwest and Southeast, with a smaller operational presence in the Southwest. We plan to grow Intermodal’s geographic footprint through acquisitions as well as greenfield start-ups where we formed in July 2007, provides pooldo not have an acceptable acquisition target. During the year ended December 31, 2017, Intermodal accounted for 13.5% of our consolidated revenue.

Pool Distribution. We provide high-frequency handling and distribution servicesof time sensitive product to numerous destinations within a specific geographic region. We offer this service throughout the Mid-Atlantic, Southeast, Midwest and Southwest continental United States. During the year ended December 31, 2017, Pool distribution involves managing high-frequency, last mile handling and distributionDistribution accounted for 14.9% of time-sensitive product to numerous destinations in specific geographic regions.  Our primary customers for pool distribution are regional and nationwide distributors and specialty retailers, such as mall, strip mall and outlet-based retail chains.
TQI, which we acquired in March 2013, provides maximum security and temperature-controlled logistics services, primarily truckload services, to the life sciences sector (pharmaceutical and biotechnology products). In addition to core pharmaceutical services and other cold chain services, TQI provides truckload and less-than-truckload brokerage transportation services.our consolidated revenue.

Growth Strategy

Our strategy is to take advantage of our competitive strengthscore competencies to provide asset-light freight and logistics services in order to increase our profits and shareholder returns. Our goal is to use our established businesses asgrow in the base from which to expand and launch new services that will allow us to grow and provide shareholder returns in any economic environment.premium or high service level segments of the markets we serve. Principal components of our efforts include:

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Increase Freight Volume from Existing Customers.Expand Service Offerings. Many of our customers currently use us for only a portion of their overall transportation needs. We believe we can increase freight volumes from existing customersand revenues by offering morenew and enhanced and comprehensive services that address all of the customer’s transportation needs, such as Forward Air Complete® ("Complete"), our direct to door pick-up and delivery service and customer label integration.  By offering additional services that can be integrated with our existing services, we believe we will attract additional business from existing customers.
Expand Service Offerings. We continue to expand our offered services to increase revenue and improve utilizationmore of our terminal facilities and labor force. Because of the timing of the arrival and departure of cargo, our facilities are under-utilized during certain portions of the day, allowing us to add logistics services without significantly increasing our costs. Therefore, we have added a number of additional services incustomers’ premium transportation needs. In the past few years, such as TLX, pool distribution,we have added or enhanced LTL pickup and delivery, customer label integration, expedited truckload, temperature-controlled shipments, warehousing, drayage, customs brokerage and shipment consolidation and handling services. These services directly benefit our existing customers and increase our ability to attract new customers, particularly those customers that cannot justify providing the services directly. These services are not offered by many transportation providers with whom we compete and are attractive to customers who prefer to use one provider for all of their transportation needs.customers.

Enhance Information Systems. We are committed to the continued development and enhancement of our information systems in ways that will continueorder to provide us competitive service advantages and increased productivity. We believe our enhancedinformation systems have and will assist us in capitalizing on new business opportunities with existing customers and developing relationships with new customers.

Pursue Strategic Acquisitions.We continue to evaluate and pursue acquisitions that can increase our penetration of a geographic area,area; add new customers, add new business verticals and services; and increase freight volume. In addition,For example, we expect to explore acquisitions, such as TQI, that enable us to offer additional services. Further,acquired Central States Trucking Co. (“CST”) in 2014, we completed the acquisition of CST which later in 2014 acquired substanially all the assets of Recob Great Lakes Express, Inc. ("RGL") and Multi-Modal Trucking, Inc. and Multi-Modal Services, Inc. (together referred to as "MMT").2014. CST provides industry leadingindustry-leading container and intermodal drayage services primarily within the Midwest, regionSoutheast and Southwest regions of the United States. CST also provides linehaul service within the airport-to-airportLTL space as well as dedicated contract and Container Freight StationCFS warehouse services. Acquisitions may affectSince our short-term cash flowacquisition of CST in 2014, CST has completed six acquisitions. In 2017, CST acquired certain assets of Atlantic Trucking Company, Inc., Heavy Duty Equipment Leasing, LLC, Atlantic Logistics, LLC and net incomeTransportation Holdings, Inc. (together referred to as we expend funds, potentially increase indebtedness“Atlantic”) and incur additional expenses.certain assets of Kansas City Logistics, LLC ("KCL").
Competitive Advantages

We believe that the following competitive advantages are critical to our success:Operations

Focus on Specific Freight Markets and Concentrated Marketing Strategy. Our Forward Air segment focuses on providing time-definite surface transportation and related logistics services to the North American expedited ground freight market.  Forward Air provides our expedited ground freight services mainly to freight forwarders, integrated air cargo carriers, and passenger and cargo airlines rather than directly serving shippers. We believe that Forward Air customers prefer to purchase their transportation services from us because, among other reasons, we generally do not market Forward Air’s services to their shipper customers and, therefore, do not compete directly with them for customers. Our FASI segment focuses on providing high-quality pool distribution services to retailers and nationwide distributors of retail products.  Our TQI segment focuses on providing maximum security and temperature-controlled logistics services to the pharmaceutical and life science industries. This focused approach enables us to provide a higher level of service across all our business segments in a more cost-effective manner than our competitors.
Expansive Network of Terminals and Facilities. We have developed a network of terminals and facilities throughout the United States and Canada. We believe it would be difficult for a competitor to duplicate our network of facilities with the expertise and strategic facility locations we have acquired without expending significant capital and management resources. We believe that through our network of terminals and facilities we can offer our customers a variety of comprehensive, high-quality, consistent service across the majority of the continental United States.  
Superior Service Offerings. Forward Air’s published expedited ground freight schedule for transit times with specific cut-off and arrival times generally provides Forward Air customers with the predictability they need. In addition, our network of Forward Air terminals allows us to offer our Forward Air customers later cut-off times, a higher percentage of direct shipments (which reduces damage and shortens transit times) and earlier delivery times than most of our competitors. Our network of FASI terminals allows us the opportunity to provide precision deliveries to a wider range

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of locations than most pool distribution providers with increased on-time performance. TQI utilizes industry-leading temperature-controlled equipment, 24-hour real-time monitoring and tracking technology, and layered security features and practices to provide its customers with a level of service that is unmatched in the industry today.
Flexible Business Model. Rather than owning and operating our own large fleets of trucks, we purchase most of our transportation requirements from owner-operators or truckload carriers. This approach allows us to respond quickly to changing demands and opportunities in our industry and to generate higher returns on assets because of the lower capital requirements.
Comprehensive Logistic and Other Service Offerings. Through our three segments we offer an array of logistic and other services including: TLX, pick-up and delivery (Forward Air Complete™), pool distribution, temperature-controlled truckload, warehousing, customs brokerage and shipment consolidation and handling. These services are an essential part of many of our customers’ transportation needs and are not offered by many of our competitors.  We are often able to provide these services utilizing existing infrastructure and thereby earning additional revenue without incurring significant additional fixed costs.
Leading Technology Platform. We are committed to using information technology to improve our operations.  Through improved information technology, we believe we can increase the volume of freight we handle in our networks, improve visibility of shipment information and reduce our operating costs. Our technology allows us to provide our customers with electronic bookings and real-time tracking and tracing of shipments while in our network, complete shipment history, proof of delivery, estimated charges and electronic bill presentment. We continue to enhance our systems to permit us and our customers to access vital information through both the Internet and electronic data interchange.  We have continued to invest in information technology to the benefit of our customers and our business processes.
Strong Balance Sheet and Availability of Funding. Our asset-light business model and strong market position in the expedited ground freight market provides the foundation for operations that have produced excellent cash flow from operations even in challenging conditions.  Our strong balance sheet and available borrowing capacity, can also be a competitive advantage.  Our competitors, particularly in the pool distribution market, are mainly regional and local operations, and may struggle to maintain operations in an uncertain economic environment.  The threat of financial instability may encourage new and existing customers to use a more financially secure transportation provider.
Operations
The following describes in more detail the operations of each of our reportable segments: Expedited LTL, Truckload Premium Services, Intermodal and Pool Distribution.

Forward AirExpedited LTL

Airport-to-airportOverview

Forward Air is a leading provider of time-definite surface transportationOur Expedited LTL segment provides expedited regional, inter-regional and related logistics services to the North American expedited ground freight market. Through Forward Air, we transport cargo that must be delivered at a specific time but is less time-sensitive than traditional air freight. This type of cargo is frequently referred to in the transportation industry as deferred air freight.national LTL services. We market our Forward Air airport-to-airportExpedited LTL services primarily to freight and logistics intermediaries (such as freight forwarders and third party logistics companies) and airlines (such as integrated air cargo carriers, and passenger and cargo airlines. To serve this market, weairlines). We offer our customers a high level of service with a focus on on-time, damage-free deliveries. We serve our customers by locating ourOur terminals are located on or near airports in the United States and Canada and maintainingmaintain regularly scheduled transportation service between major cities. We either receive shipments at our terminals or if instructed to do so pick up shipments directly from our customers. We then transport the freight by truck (i) directly to the destination terminal; (ii) to our Columbus, Ohio central sorting facility; or (iii) to one of our 12 regional hubs, where they are unloaded, sorted and reloaded. After reloading the shipments, we deliver them to the terminals nearest their destinations and then, if requested by the customer, on to a final designated site. We ship freight directly between terminals when justified by the tonnage volume.
During 2014, approximately 27.0% of the freight Forward Air handled was for overnight delivery, approximately 57.1% was for delivery within two to three days and the balance was for delivery in four or more days. Forward Air generally does not market its airport-to-airport services directly to shippers (where such services might compete with our freight forwarder customers). Also, because Forward Air does not place significant size or weight restrictions on airport-to-airport shipments, Forward Air generally does not compete directly with integrated air cargo carriers such as United Parcel Service and Federal Express in the overnight delivery of small parcels. In 2014, Forward Air’s ten largest customers accounted for approximately 44.3% of Forward Air’s operating revenue and no single customer accounted for more than 10.0% of Forward Air’s operating revenue. 

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Terminals



Operations

Our airport-to-airportExpedited LTL network consists of terminals located in the following 8794 cities:
City Airport Served City Airport Served
Albany, NY ALB Louisville, KYLubbock, TX* SDFLBB
Albuquerque, NM* ABQ Memphis, TN MEM
Allentown, PA* ABE McAllen, TX MFE
Amarillo, TX*AMAMiami, FLMIA
Atlanta, GA ATL Miami, FLMidland, TX* MIAMAF
Austin, TX AUS Milwaukee, WI MKE
Baltimore, MDMD** BWI Minneapolis, MN MSP
Baton Rouge, LA* BTR Mobile, AL* MOB
Birmingham, AL* BHM Moline, IA MLI
Blountville, TN* TRI Montgomery, AL* MGM
Boston, MA BOS Nashville, TN BNA
Buffalo, NY BUF Newark, NJ EWR
Burlington, IA BRL Newburgh, NY SWF
Cedar Rapids, IA CID New Orleans, LA MSY
Charleston, SCSC**** CHS New York, NY JFK
Charlotte, NC CLT Norfolk, VA ORF
Chicago, IL ORD Oklahoma City, OK OKC
Cincinnati, OH CVG Omaha, NE OMA
Cleveland, OH CLE Orlando, FL MCO
Columbia, SC* CAE Pensacola, FL* PNS
Columbus, OH*** CMH Philadelphia, PA PHL
Corpus Christi, TX* CRP Phoenix, AZ PHX
Dallas/Ft. Worth, TX**TX DFW Pittsburgh, PA PIT
Dayton, OH* DAY Portland, OR PDX
Denver, CO**CO DEN Raleigh, NC RDU
Des Moines, IA** DSM Richmond, VA**VA RIC
Detroit, MI DTW Rochester, NYRoanoke, VA ROCROA
El Paso, TX ELPRochester, NYROC
Evansville, INEVV Sacramento, CA SMF
Fort Wayne, IN*IN FWASaginaw, MIMBS
Grand Rapids, MIGRR Salt Lake City, UT SLC
Grand Rapids, MI*Greensboro, NC GRRGSO San Antonio, TX SAT
Greensboro, NCGreenville, SC GSOGSP San Diego, CA SAN
Greenville, SCHartford, CT GSPBDL San Francisco, CA SFO
Hartford, CTHarrisburg, PA BDLMDT Seattle, WA SEA
Harrisburg, PAHouston, TX MDTIAH Shreveport, LA* SHV
Houston, TXHuntsville, AL* IAHHSV South Bend, IN*IN SBN
Huntsville, AL*Indianapolis, IN HSVIND St. Louis, MO STL
Indianapolis, INJacksonville, FL INDJAX Syracuse, NY SYR
Jacksonville, FLJAXTampa, FLTPA
Kansas City, MO MCI Toledo, OH*Tampa, FL TOLTPA
Knoxville, TN* TYS Tucson, AZ*Toledo, OH* TUSTOL
Lafayette, LA* LFT Tulsa, OK**Traverse City, MI* TULTVC
Laredo, TX LRD Washington, DCTucson, AZ* IADTUS
Las Vegas, NV LAS Montreal, Canada*Tulsa, OK** YULTUL
Little Rock, AR* LIT Toronto, CanadaWashington, DC YYZIAD
Los Angeles, CA LAX Montreal, Canada* YUL
Louisville, KYSDFToronto, CanadaYYZ

*      Denotes an independent agent location.
**    Denotes a location with combined Forward AirExpedited LTL and FASIPool Distribution operations.
*** Denotes a location in which Forward AirExpedited LTL is an agent for FASI.Pool Distribution.
****Denotes a location with combined Expedited LTL and Intermodal operations.


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Independent agents operate 2223 of our Forward AirExpedited LTL locations. These locations typically handle lower volumes of freight relative to our Company-operated facilities.

Direct Service and Regional HubsShipments

We operate direct terminal-to-terminal services and regional overnight service between terminals where justified by freight volumes. We currently provide regional overnight service to manyDuring 2017, approximately 30.1% of the marketsfreight handled by Expedited LTL was for overnight delivery, approximately 55.6% was for delivery within our network. Direct service allows ustwo to provide quicker scheduled service at a lower cost because it allows us to minimize out-of-route milesthree days and eliminate the added time and cost of handling the freight at our centralbalance was for delivery in four or regional hub sorting facilities. Direct shipments also reduce the likelihood of damage because of reduced handling and sorting of the freight. As we continue to increase volume between various terminals, we intend to add other direct services. When warranted by sufficient volume in a region, we utilize larger terminals as regional sorting hubs, which allow us to bypass our Columbus, Ohio central sorting facility. These regional hubs improve our operating efficiency and enhance customer service. We operate regional hubs in Atlanta, Charlotte, Chicago, Dallas/Ft. Worth, Denver, Kansas City, Los Angeles, New Orleans, Newark, Newburgh, Orlando, and Sacramento.  

Shipmentsmore days.

The average weekly volume of freight moving through our airport-to-airportExpedited LTL network was approximately 36.949.5 million pounds per week in 2014.2017. During 2014,2017, our average shipment weighed approximately 650 pounds and shipment sizes ranged from small boxes weighing only a few pounds to large shipments of several thousand623 pounds. Although we impose no significant size or weight restrictions, we focus our marketing and price structure on shipments of 200 pounds or more. As a result,

Expedited LTL generally does not market its services directly to shippers (where such services might compete with our freight and logistics intermediary customers). Also, because Expedited LTL does not place significant size or weight restrictions on shipments, we typicallygenerally do not compete directly compete with integrated air cargo carriers such as United Parcel Service and FedEx Corporation in the overnight delivery of small parcels.

The table below summarizes the average weekly volume of freight moving through our network for each year since 1999.2003.

Average WeeklyAverage Weekly

Volume in PoundsVolume in Pounds
Year(In millions)(In millions)
199919.4
200024.0
200124.3
200224.5
200325.325.3
200428.728.7
200531.231.2
200632.232.2
200732.832.8
200834.234.2
200928.528.5
201032.632.6
201134.034.0
201234.934.9
201335.435.4
201437.437.4
201547.2
201646.5
201749.5

Forward Air Logistics and Other ServicesPurchased Transportation

Forward Air customers increasingly demand more than the movement of freight from their transportation providers. To meet these demands, we continually seek ways to customize our logistics services and add new services.

Our logistics and other services allow customers to access the following services from a single source:
expedited full truckload, or TLX;
intermodal drayage, or CST;
dedicated fleet;
customs brokerage, such as assistance with U.S. Customs and Border Protection (“U.S. Customs”) procedures for both import and export shipments;

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Table of Contents

warehousing, dock and office space;
hotshot or ad-hoc ultra expedited services; and
shipment consolidation and handling, such as shipment build-up and break-down and reconsolidation of air or ocean pallets or containers.

These services are critical to many of our customers that do not provide logistics services themselves or that prefer to use one provider for all of their surface transportation needs.

Our logistics revenue is generated primarily by our TLX and intermodal drayage services. Our TLX service provides a high level of truckload service through a dedicated owner operator fleet and third party transportation providers that allow for flexible capacity while also allowing us to cross utilize assets and capacity with our airport-to-airport fleet.

In conjunction with our acquisitions of CST in February 2014 and the related acquisitions of RGL and MMT, we expanded our container and intermodal drayage operations into the Midwest. We now offer container and intermodal drayage services in Charleston, Chicago, Cleveland, Detroit, Houston, Indianapolis, Milwaukee and Minneapolis.

Forward Air Customers
Our wholesale customer base is primarily comprised of freight forwarders, integrated air cargo carriers and passenger, cargo airlines and steamship lines. Forward Air's freight forwarder customers vary in size from small, independent, single facility companies to large, international logistics companies such as SEKO Worldwide, AIT Worldwide Logistics, Expeditors International of Washington, Associated Global, UPS Supply Chain Solutions, FedEx Corporation and Pilot Air Freight. Because we deliver dependable service, integrated air cargo carriers such as UPS Cargo, FedEx Corporation and DHL Worldwide Express use our network to provide overflow capacity and other services, including shipment of bigger packages and pallet-loaded cargo. Our passenger and cargo airline customers include United Airlines and Delta.  
Forward Air Purchased Transportation
Our licensed property broker places our customers’ cargo with qualified motor carriers, including our own, and other third-party transportation companies. Forward Air'sExpedited LTL’s licensed motor carrier contracts with owner-operators for most of its transportation services. The owner-operators own, operate and maintain their own tractors and employ their own drivers. Our freight handlers load and unload our trailers and vehicles for hauling by owner-operators between our terminals.

Forward Air seeksWe seek to establish long-term relationships with owner-operators to assure dependable service and availability. Historically, Forward AirExpedited LTL has experienced significantly higher than industryhigher-than-industry average retention of owner-operators. Forward AirExpedited LTL has established specific guidelines relating to safety records, driving experience and personal evaluations that we use to select our owner-operators. To enhance itsour relationship with the owner-operators, Forward AirExpedited LTL seeks to pay rates that are generally above prevailing market rates and we announced rate increases at the end of 2014. In addition, our owner-operators and their drivers often are able to negotiate a consistent work schedule.schedule for their drivers. Usually, owner-operators andnegotiate schedules for their drivers also negotiate schedules that are between the same two cities or along a consistent route, improving quality of work life for the drivers of our owner-operators and their drivers and, in turn, increasing our driver retention.

As a result of efforts to expand our logistics and other services, seasonal demands and volume surges in particular markets, we also purchase transportation from other surface transportation providers to handle overflow volume. Of the $277.3$254.9 million incurred for Forward AirExpedited LTL's purchased transportation during 2014,2017, we purchased 53.3%53.8% from the owner-operators of our licensed motor carrier and 46.7%46.2% from other surface transportation providers.
Forward Air Competition
TheOther Services

Expedited LTL customers increasingly demand more than the movement of freight from their transportation providers. To meet these demands, we continually seek ways to customize and add new services.

Other Expedited LTL services allow customers to access the following services from a single source:

customs brokerage;
warehousing, dock and office space;
hotshot or ad-hoc ultra expedited groundservices; and
shipment consolidation and handling, such as shipment build-up and break-down and reconsolidation of air or ocean pallets or containers.

Customers

Our wholesale customer base is primarily comprised of freight segment of the transportation industry is highly competitive and very fragmented. Our competitors primarily include national and regional truckload and less-than-truckload carriers. To a lesser extent, Forward Air also competes withforwarders, third party logistics (“3PL”) companies, integrated air cargo carriers and passenger, cargo airlines and cargo airlines.
We believe competitionsteamship lines. Expedited LTL’s freight forwarder customers vary in size from small, independent, single facility companies to large, international logistics companies. Our dependable service and wide-ranging service offerings also make Expedited LTL an attractive option for 3PL providers , which is one of the fastest growing segments in the expedited ground freighttransportation industry. Because we deliver dependable service, integrated air cargo carriers use our network to provide overflow capacity and other services, including shipment of bigger packages and pallet-loaded cargo. In 2017, LTL's ten largest customers accounted for approximately 31% of its operating revenue, but no single customer accounted for more than 10% of our consolidated revenue.

Truckload Premium Services

Overview

Our TLS segment is based primarily on service, on-time delivery, flexibility and reliability,an asset-light provider of transportation management services, including, but not limited to, expedited truckload brokerage, dedicated fleet services, as well as rates.high security and temperature-controlled logistics services. We offermarket our Forward AirTLS services at rates that generally are significantly belowto integrated air cargo carriers, airlines, freight forwarders and LTL carriers, as well as life-science companies, and their distributors and other shippers of high value cargo. TLS offers long haul, regional and local services through a dedicated fleet and third party transportation providers. TLS also utilizes a wide assortment of equipment to meet our customers’ critical on-time expectations in the charge to transport the same shipment to the same destination by air. We believe Forward Air has an advantage over less-than-truckload carriers because Forward Air delivers faster, more reliable service between many cities.  United States and Canada.

Operations

TLS’ primary operations are located in Columbus, Ohio. TLS also has satellite operations in South Bend, Indiana; Greeneville, Tennessee; Grand Rapids, Michigan; and Sacramento, California.

Operating Statistics

The table below summarizes the average weekly miles driven for each year since 2003.

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 Average Weekly Miles
Year(In thousands)
2003211
2004260
2005248
2006331
2007529
2008676
2009672
2010788
2011876
20121,005
20131,201
20141,185
20151,459
20161,756
20171,902
Table
Transportation

TLS utilizes a dedicated fleet of Contentsowner-operators, company drivers and third party transportation providers in its operations. The owner-operators own, operate and maintain their own tractors and employ their own drivers. We also maintain a fleet of company drivers, which primarily services our life science and high value cargo customers. In many instances, our customers request team (driver) service. Through team service, we are able to provide quicker, more secure, transit service to our TLS customers.

We seek to establish long-term relationships with owner-operators and company drivers to assure dependable service and availability. To enhance our relationship with the owner-operators and our company drivers, TLS strives to set its owner-operator and company driver pay rates above prevailing market rates.

TLS has established specific guidelines relating to safety records, driving experience and personal evaluations that we use to qualify and select our drivers (leased and employed).

In addition to our owner-operators and company fleet, we also purchase transportation from other surface transportation providers (including Expedited LTL) to serve our customers’ needs. TLS’ brokerage operation has relationships with over 4,400 qualified carriers. Of the $143.0 million incurred for TLS transportation during 2017, we purchased 34.5% from the owner-operators of our licensed motor carrier, 8.2% from our company fleet and 57.3% from other surface transportation providers.

We have access to a pool of trailers and we utilize a variety of equipment in our TLS operations including dry van, refrigerated, and roller-bed trailers, as well as straight trucks and cargo vans. We service our life science and high-security cargo customers with industry-leading TAPA (Transported Asset Protection Association) Level 1 certified equipment that has layered security measures to prevent theft, qualified and calibrated refrigerated trailers, and temperature systems that minimize the chance of damage to cargo caused by temperature excursions. All of the TLS trailers have global positioning trailer-tracking technology that allows us to more effectively manage our trailer pool.

All of our TLS company and independent contractor tractors are equipped with in-cab communication devices, which enable us to communicate with our drivers, plan and monitor shipment progress and monitor and record our drivers’ hours of service. We use the real-time global positioning data obtained from these devices to improve customer and driver service.

Customers

Our customer base is primarily comprised of freight forwarders, third party logistics companies, integrated air cargo carriers, passenger and cargo airlines, and LTL carriers, as well as retail, life-science companies, and their distributors. TLS’ customers include Fortune 500 pharmaceutical manufacturers and distributors, as well as transportation companies. In 2017, TLS’ ten largest customers accounted for approximately 77% of its operating revenue but no single customer accounted for more than 10% of our consolidated revenue.


Forward Air Solutions (FASI)


Intermodal

Overview

Our Intermodal segment provides high value intermodal container drayage services. We market our Intermodal services to import and export customers. Intermodal offers first- and last-mile transportation of freight both to and from seaports and railheads through a dedicated fleet and third party transportation providers. Today, Intermodal operates primarily in the Midwest and Southeast, with a smaller presence in the Southwest. We plan to expand beyond our current geographic footprint through acquisitions as well as greenfield start-ups where no suitable acquisition is available. Intermodal also provides linehaul and local less-than-truckload service in the Midwest, as well as CFS warehousing services (e.g. devanning, unit load device build-up/tear-down, and security screening) for air and ocean import/export freight at five (5) of its Midwest terminals (Chicago, Cleveland, Milwaukee, Indianapolis and Detroit). Our Intermodal service differentiators include:
Immediate proof of delivery ("POD") and Signature Capture capability via tablets;
All drivers receive dispatch orders on hand-held units and are trackable via GPS; and
Daily contrainer visibility and per diem management reports.

Operations

Intermodal’s primary office is located in Oak Brook, Illinois. Intermodal’s network consists of terminals in the following locations:
City
Atlanta, GAJoliet, IL
Charleston, SCKansas City, MO
Charlotte, NCMemphis, TN
Chicago/Joliet, ILMilwaukee, WI
Cincinnati, OHMinneapolis, MN
Cleveland, OHNashville, TN
Dallas, TXNorfolk, VA
Houston, TXRochelle, IL
Indianapolis, INRomulus, MI
Jacksonville, FLSavannah, GA

Transportation

Intermodal utilizes a mix of Company-employed drivers, owner-operators and third party carriers. During 2017, approximately 19.7% of Intermodal’s direct transportation expenses were provided by Company-employed drivers, 78.8% by owner-operators and 1.5% was provided by third party carriers.

All of our Intermodal company and independent contractor tractors are equipped with computer tablets, which enable us to communicate with our drivers, plan and monitor shipment progress and monitor our drivers’ hours of service. We use the real-time global positioning data obtained from these devices to improve customer and driver service and provide a high level of shipment visibility to our customers (including immediate POD signature capture). We believe that our technology is a key differentiator and enables us to provide a higher level of service than our competitors.

Customers

Intermodal’s customer base is primarily comprised of international freight forwarders, passenger and cargo airlines and steamship lines. In 2017, Intermodal’s ten largest customers accounted for approximately 31% of its operating revenue but no single customer accounted for more than 10% of our consolidated revenue.




Pool Distribution

Through our FASIOverview

Our Pool Distribution (or “Pool”) segment we provideprovides pool distribution services through a network of terminals and service locations in 2927 cities throughout the Mid-Atlantic, Southeast, Midwest and Southwest continental United States. Pool distribution involves managing high-frequency handling and distribution of time-sensitive product to numerous destinations in specific geographic regions. Our FASI pool distribution customers are primarily comprised ofWe market these services to national and regional retailers and distributors, such as Stage Stores, The Limited, The Marmaxx Group and The GAP.   FASI’s four largest customers accounted for approximately 64.6% of FASI’s 2014 operating revenue, but revenues from these four customers do not exceed 10.0% of our consolidated revenue.  No other customers accounted for more than 10.0% of FASI’s operating revenue.distributors.

Operations

Our pool distributionPool Distribution network consists of terminals and service locations in the following 2927 cities:
City
Albuquerque, NM*Jeffersonville, OHKansas City, MO
Atlanta, GAKansas City, MOLakeland, FL
Baltimore, MDMD***Lakeland, FLLas Vegas, NV
Baton Rouge, LA*Las Vegas, NVLittle Rock, AR*
Charlotte, NCLittle Rock, AR*Miami, FL
Chicago, IL*Miami, FLMontgomery, AL
Columbus, OH**Montgomery, ALNashville, TN
Dallas/Ft. Worth, TX***Nashville, TN
Denver, CO***TXRaleigh, NC
Des Moines, IA***Richmond, VA***VA
Detroit, MI*Rochester, NY*NY
El Paso, TX*Houston, TXSan Antonio, TX
Houston, TXJacksonville, FLSt. Louis, MO*
Jacksonville, FLTXTulsa, OK***
Jacksonville, TXJeffersonville, OH 

* Denotes an independent agent station.
** Denotes a location in which Forward AirExpedited LTL is an agent for FASI.Pool Distribution.
*** Denotes a location with combined Forward AirExpedited LTL and FASIPool Distribution operations.

FASI Transportation
FASIPool Distribution provides transportation services through a mix of Company-employed drivers, owner-operators and third party carriers. The mix of sources utilized to provide FASIPool transportation services is dependent on the individual markets and related customer routes. During 2014,2017, approximately 38.9%37.0% of FASI'sPool's direct transportation expenses were provided by Company-employed drivers, 25.2%34.4% by owner-operators and 35.9%28.6% was provided by third party carriers.
FASI Customers

Pool Distribution’s customer base is primarily composed of national and regional retailers and distributors. Pool’s three largest customers accounted for approximately 41% of Pool Distribution’s 2017 operating revenue, but revenues from these three customers do not exceed 10% of our consolidated revenue. No other customers accounted for more than 10% of Pool’s operating revenue.

Competition
The pool distribution segment of
We compete in the North American transportation and logistics services industry, is alsoand the markets in which we operate are highly competitive, very fragmented and very fragmented.historically have few barriers to entry. We compete with a large number of other asset-light logistics companies, asset-based carriers, integrated logistics companies, and third-party freight brokers. To a lesser extent, we also compete with integrated air cargo carriers and passenger airlines. Our competitorscompetition ranges from small operators that compete within a limited geographic area to companies with substantially greater financial and other resources, including greater freight capacity.  

Our Expedited LTL, TLS and Pool Distribution segments primarily includecompete with other national and regional truckload carriers. Expedited LTL also competes with less-than-truckload carriers, and to a lesser extent, integrated air cargo carriers and

passenger and cargo airlines, while our TLS segment also competes with property brokers and 3PLs. Our Intermodal segment primarily competes with national truckload and less-than-truckload carriers. regional drayage providers.

We believe FASIcompetition in our segments is based primarily on quality service, available capacity, on-time delivery, flexibility, reliability and security, transportation rates, location of facilities and business relationships, and we believe we compete favorably with other transportation service companies. To that end, we believe our Expedited LTL segment has an advantage over other truckload and less-than-truckload carriers because Expedited LTL delivers faster, more reliable services between cities at rates that are generally significantly below the charge to transport the same shipments to the same destinations by air. We believe our competitors due toTLS and Intermodal segments have a competitive advantage over other truckload carriers and drayage providers because we deliver faster, more reliable service while offering greater shipment visibility and security. Additionally, we believe our Intermodal segment is one of the leading providers of drayage and related services in North America today. We believe that our presence in several regions across the continental United States allowing usenables our Pool Distribution segment to provide consistent, high-quality service to our customers regardless of location.
Total Quality (TQI)
TQIlocation, which is a premium provider of maximum security and temperature-controlled services to the pharmaceutical and other life science industries. TQI utilizes industry-leading temperature-controlled equipment, 24-hour real-time monitoring and tracking technology and layered security features and practices to provide our customers with a high level of service. In addition to its

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core pharmaceutical services, TQI also provides truckload and less-than-truckload brokerage transportation services. TQI’s administrative headquarters are located in Grand Haven, Michigan.
TQI Transportation
TQI maintains a fleet of Company-employed drivers and owner-operators. All Company-employed drivers and owner-operators are incentivized to follow strict operating procedures during pick up, transport and delivery. In addition to TQI’s private and owner-operator fleet, TQI has contracted third party partner carriers, that have committed to meet TQI’s high standards of service and serve as a dedicated source of scalable capacity. Utilizing these partner carriers, TQI is able to accommodate spikes in demand created by product launches, product recalls, special promotions and other seasonal marketing efforts that require additional capacity. During 2014, approximately 27.6% of TQI's direct transportation expenses were provided by Company-employed drivers, 7.7% by owner-operators and 64.7% was provided by third party carriers.
TQI Competition
TQI competitors primarily include national and regional truckload carriers. We believe competition in TQI’s market is based primarily on quality service, on-time delivery and flexibility together with reliability and security. We believe TQI has a competitive advantage as a result of our superior technology and its established relationships with market leaders in the pharmaceutical andover other life science industries.pool distribution providers.

Marketing

We market all of our services through a sales and marketing staff located in major markets of the United States. Senior management also is actively involved in sales and marketing at the national and local account level and supports local sales initiatives.levels. We also participate in air cargo and retail trade shows and advertise our services through direct mail programs and through the Internet via www.forwardaircorp.com, www.forwardair.com,www.forwardairsolutions.com,www.shiptqi.com, and www.cstruck.com.www.cstruck.com. We market our services through all of our websites. The information contained on our websites is not part of this filing and is therefore not incorporated by reference unless such information is otherwise specifically referenced elsewhere in this report.

Seasonality

Historically, our operating results have been subject to seasonal trends when measured on a quarterly basis. The first quarter has traditionally been the weakest and the third and fourth quarters have traditionally been the strongest. Typically, this pattern has been the result of factors such as economic conditions, customer demand, weather and national holidays. Additionally, a significant portion of our revenue is derived from customers whose business levels are impacted by the economy. The impact of seasonal trends and the economy is more pronounced on our pool distribution business.  The pool distribution business, is seasonal andwhose operating revenues and results tend to improve in the third and fourth quarters compared to the first and second quarters.

Employees and Equipment

As of December 31, 2014,2017, we had 2,8203,857 full-time employees, 9341,339 of whom were freight handlers. Also, as of that date, we had an additional 1,0821,041 part-time employees, of whom the majority were freight handlers. None of our employees are covered by a collective bargaining agreement. We recognize that our workforce, including our freight handlers, is one of our most valuable assets. The recruitment, training and retention of qualified employees isare essential to support our continued growth and to meet the service requirements of our customers.

We own the majoritymanage a trailer pool that is utilized by all of trailers we useour reportable segments to move freight through our networks. SubstantiallyOur trailer pool includes dry van, refrigerated and roller-bed trailers, and substantially all of our trailers are 53’ long, some53 feet long. We own the majority of which have specialized roller bed equipment required to serve air cargo industry customers.the trailers we use, but we supplement at times with leased trailers. At December 31, 2014,2017, we had 3,7775,680 owned trailers in our fleet with an average age of approximately 5.35.4 years. In addition, at December 31, 2014,2017, we also had 40784 leased trailers in our fleet. At December 31, 2014,2017, we had 573581 owned tractors and straight trucks in our fleet, with an average age of approximately 4.86.4 years. In addition, at December 31, 2014,2017, we also had 109383 leased tractors and straight trucks in our fleet.

Risk Management and Litigation

Under U.S. Department of Transportation (“DOT”) regulations, we are liable for property damage and personal injuries caused by owner-operators and Company-employed drivers while they are operating on our behalf. Additionally, from time to time, the drivers employed and engaged by the third-party transportation carriers we contract with are involved in accidents, which may result in serious personal injuries. The resulting types and/or amounts of damages may be excluded by or exceed the amount of insurance coverage maintained by the contracted carrier. Although these drivers are not our employees and all of these drivers are employees, owner-operators, or independent contractors working for carriers, from time to time, claims may be asserted against us for their actions, or for our actions in retaining them. We currently maintain liability insurance coverage that we believe is adequate to cover third-party claims. We have a self-insured retention of $0.5$1.0 million per

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occurrence for vehicle and general liability claims. We may also be subject to claims for workers’ compensation. We maintain workers’ compensation insurance coverage that we believe is adequate to cover such claims. We have a self-insured retention of approximately $0.3$0.4 million for

each such claim, except in Ohio, where we are a qualified self-insured entity with an approximately $0.5 million self-insured retention. We could incur claims in excess of our policy limits or incur claims not covered by our insurance.

From time to time, we are a party to litigation arising in the normal course of our business, most of which involve claims for personal injury, property damage related to the transportation and handling of freight, or workers’ compensation. We do not believe that any of these pending actions, individually or in the aggregate, will have a material adverse effect on our business, financial condition or results of operations.

Regulation

The DOTWe are regulated by various United States and various state and federal agencies, including but not limited to the DOT. These regulatory authorities have been granted broad powers, over our business. These entities generally regulategoverning matters such activities as authorizationauthority to engage in property brokerage and motor carrier operations, as well as motor carrier registration, driver hours of service, safety and fitness of transportation equipment and drivers, transportation of hazardous materials, certain mergers and acquisitions and periodic financial reporting. WeThe trucking industry is also subject to regulatory and legislative changes from a variety of other governmental authorities, which address matters such as: increasingly stringent environmental, occupational safety and health regulations, limits on vehicle weight and size, ergonomics, port security, and hours of service. In addition, we are licensed through our subsidiariessubject to compliance with cargo-security and transportation regulations issued by the DOT as a motor carrierTransportation Security Administration and as a property broker to arrange forCustoms and Border Protection (“CBP”) within the transportationU.S. Department of freight by truck. OurHomeland Security, and our domestic customs brokerage operations are licensed by U.S. Customs. WeCBP. Additionally, our Canada business activities are subject to similar regulationrequirements imposed by the laws and regulations of Canada, as well as its provincial laws and regulations. Regulatory requirements, and changes in Canada.regulatory requirements, may affect our business or the economics of the industry by requiring changes in operating practices or by influencing the demand for and increasing the costs of providing transportation services.

Service Marks

Through one of our subsidiaries, we hold federal trademark registrations or applications for federal trademark registration, associated with the following service marks: Forward Air, Inc. ®,®, North America’s Most Complete Roadfeeder Network ®,Network®, Keeping Your Business Moving Forward®, Forward Air  ®, Forward Air Solutions®Air®, Forward Air TLXSolutionsSM®, Forward Air Complete®, PROUD™ andPROUD®, Total Quality, Inc.®, TQI, Inc.®, TQI®, Central States Trucking Co.® and CSTSM. These marks are of significant value to our business. We are also in the process of registering our trademarks for TQI Inc. and Central States Trucking Co.
Website Access

Available Information

We file reports with the Securities and Exchange Commission (the “SEC”), including annual reports on Form 10-K, quarterly reports on Form 10-Q, current reports on Form 8-K and other reports from time to time. We are an electronic filer and the SEC maintains an Internet site at www.sec.gov that contains these reports and other information filed electronically. We make available free of charge through our website our Code of Business Conduct and Ethics and our reports as soon as reasonably practicable after such material is electronically filed with or furnished to the SEC. Our website addresses are www.forwardair.com,www.forwardairsolutions.com, www.shiptqi.com and www.cstruck.com.address is www.forwardaircorp.com. Our goal is to maintain our website as a portal through which investors can easily find or navigate to pertinent information about us. The information provided on the website is not part of this report, and is therefore not incorporated by reference unless such information is otherwise specifically referenced elsewhere in this report.

Item 1A.    
Item 1A.Risk Factors

We routinely encounter and address risks in conducting our business. Some of these risks may cause our future results to be different - sometimes materially different - than we presently anticipate. Below are material risks we have identified that could adversely affect our business. How we react to material future developments, as well as how our competitors and customers react to those developments, could also affect our future results.

Overall economic conditions that reduce freight volumes could have a material adverse impact on our operating results and ability to achieve growth.

We are sensitive to changes in overall economic conditions that impact customer shipping volumes, industry freight demand and industry truck capacity. The transportation industry historically has experienced cyclical fluctuations in financial results due to economic recession, downturns in business cycles of our customers, interest rate fluctuations, inflation and other economic factors beyond our control. Deterioration in the economic environment subjects our business to various risks, including the following, that may have a material and adverse impact on our operating results and cause us not to maintain profitability or achieve growth:


A reduction in overall freight volumes reduces our revenues and opportunities for growth. In addition, a decline in the volume of freight shipped due to a downturn in customers’ business cycles or other factors (including our ability to assess dimensional-based weight increases) generally results in decreases in freight pricing and decreases in average revenue per pound of freight, as carriers compete for loads to maintain truck productivity.

Our base transportation rates are determined based on numerous factors such as length of haul, weight per shipment and freight class. During economic downturns, we may also have to lower our base transportation rates based on competitive pricing pressures and market factors.

Some of our customers may face economic difficulties and may not be able to pay us, and some may go out of business. In addition, some customers may not pay us as quickly as they have in the past, causing our working capital needs to increase.

A significant number of our transportation providers may go out of business and we may be unable to secure sufficient equipment or other informationtransportation services to meet our commitments to our customers.

We may not be able to appropriately adjust our expenses to changing market demands. In order to maintain high variability in this Form 10-K and other documentsour business model, it is necessary to adjust staffing levels to changing market demands. In periods of rapid change, it is more difficult to match our staffing levels to our business needs.

If we have fileddifficulty attracting and retaining owner-operators or freight handlers, or are unable to contract with a sufficient number of third-party carriers to supplement our owner-operator fleet, our profitability and results of operations could be adversely affected.

We depend on owner-operators for most of our transportation needs. In 2017, owner-operators provided 57.3% of our purchased transportation. Competition for owner-operators is intense, and sometimes there are shortages of available owner-operators. In addition, a decline in the SECavailability of trucks, tractors and trailers for owner-operator purchase or use may negatively affect our ability to hire, attract or retain available owner-operators. We also need a large number of freight handlers to operate our business efficiently. During periods of low unemployment in the areas where our terminals are located, we may have difficulty hiring and retaining a sufficient number of freight handlers. If we have difficulty attracting and retaining enough qualified freight handlers and owner-operators, we may be forced to increase wages and benefits or to increase the cost at which we contract with our owner-operators, either of which would increase our operating costs. This difficulty may also impede our ability to maintain our delivery schedules, which could make our service less competitive and force us to curtail our planned growth. A capacity deficit may lead to a loss of customers and a decline in the volume of freight we receive from customers.

To augment our fleet of owner-operators, from time to time we purchase transportation from third-party carriers at a higher cost. As with owner-operators, competition for third-party carriers is intense, and sometimes there are shortages of available third-party carriers. If we cannot secure a sufficient number of owner-operators and have to purchase transportation from third-party carriers, our operating costs will increase. If our labor and operating costs increase, we may be unable to offset the following factors should be carefully considered in evaluatingincreased costs by increasing rates without adversely affecting our business. Such factorsAs a result, our profitability and results of operations could affect results and cause results to differ materially from those expressed in any forward-looking statements made by, or on behalf of, us. Some or all of these factors may apply to our business.be adversely affected.

Our business isA determination by regulators that our independent owner-operators are employees rather than independent contractors could expose us to various liabilities and additional ongoing expenses, and related litigation can subject us to general economic and business factors that are largely out of our control, any ofsubstantial costs, which could have a material adverse effect on our results of operations.operations and our financial condition.

At times, the Internal Revenue Service, the Department of Labor and state authorities have asserted that owner-operators are “employees,” rather than “independent contractors.” In addition, the topic of the classification of individuals as employees or independent contractors has gained increased attention among the plaintiffs’ bar. One or more governmental authorities may challenge our position that the owner-operators we use are not our employees. A determination by regulators that our independent owner-operators are employees rather than independent contractors could expose us to various liabilities and additional ongoing expenses, including but not limited to, employment-related expenses such as workers’ compensation insurance coverage and reimbursement of work-related expenses. Our business is dependent upon a numberexposure could include prior period compensation, as well as potential liability for employee benefits and tax withholdings. In addition, certain states have recently seen numerous class action lawsuits filed against transportation companies that engage independent contractors, some of factors that maywhich have resulted in significant damage awards and/or monetary settlements for workers who have been allegedly misclassified as independent contractors. The legal and other costs associated with any of these matters can be substantial and could have a material adverse effect on theour results of operations and our operations,financial condition.


If we fail to maintain our information technology systems, or if we fail to successfully implement new technology or enhancements, we may be at a competitive disadvantage and experience a decrease in revenues.

We rely heavily on our information technology systems to efficiently run our business, and they are a key component of our growth strategy and competitive advantage. We expect our customers to continue to demand more sophisticated, fully integrated information systems from their transportation providers. To keep pace with changing technologies and customer demands, we must correctly interpret and address market trends and enhance the features and functionality of our information technology systems in response to these trends, which may lead to significant ongoing software development costs. We may be unable to accurately determine the needs of our customers and the trends in the transportation services industry or to design and implement the appropriate features and functionality of our information technology systems in a timely and cost-effective manner, which could put us at a competitive disadvantage and result in a decline in our efficiency, decreased demand for our services and a corresponding decrease in our revenues. Furthermore, as technology improves, our customers may be able to find alternatives to our services for matching shipments with available freight hauling capacity.

Our information technology systems can also play an integral role in managing our internal freight and transportation information and creating additional revenue opportunities including assessing available backhaul capacity. A failure to capture and utilize our internal freight and transportation information may impair our ability to service our existing customers or grow revenue.

Our information technology systems are subject to risks, many of which are beyondoutside of our control. These factors include increases or rapid fluctuations in fuel prices, freight volumes, capacity

Our information technology systems are dependent upon global communications providers, web browsers, telephone systems and other aspects of the Internet infrastructure that have experienced significant system failures and electrical outages in the trucking industry, insurance premiums, self-insured retention levels, difficultypast. While we take measures to ensure our major systems have redundant capabilities, our systems are susceptible to outages from fire, floods, power loss, telecommunications failures, data leakage, human error, break-ins, cyber-attacks and similar events. Despite our implementation of network security measures, our servers are vulnerable to computer viruses, break-ins and similar disruptions from unauthorized tampering with our computer systems. The occurrence of any of these events could disrupt or damage our information technology systems and hamper our internal operations, impede our customers’ access to our information technology systems and adversely impact our customer service, volumes, and revenues and result in attracting and retaining qualified owner-operators and freight handlers as well as needed outside capacity andincreased cost. Furthermore, a material network breach in the statussecurity of our owner-operators as independent contractors. Our profitability would decline if we were unable to anticipate and react to increases in our operating costs, including purchased transportation and labor, or decreasesinformation technology systems could result in the amounttheft of revenue per poundour intellectual property or trade secrets, personal information of freight shipped through our networks. Asemployees and confidential information of our customers. To the extent that any disruptions or security breach results in a resultloss or damage to our data, or in inappropriate disclosure of competitive factors,confidential information, it could cause significant damage to our reputation, affect our relationships with our customers, reduce the demand for our services, lead to claims against us and ultimately harm our business. In addition, we may be unablerequired to raiseincur significant costs to protect against damage caused by these disruptions or security breaches in the future.

We may have difficulty effectively managing our prices to meet increases in our operating costs,growth, which could result in a material adverse effect onadversely affect our business, results of operations and financial condition.

Economic conditions may adversely affectOur growth strategy includes increasing freight volume from existing customers, expanding our customersservice offerings and the amount of freight available for transport. This maypursing strategic transactions. Our growth plans will place significant demands on our management and operating personnel. Our ability to manage our future growth effectively will require us to, loweramong other things, regularly enhance our rates,operating and this may also result in lower volumes of freight flowingmanagement information systems, evaluate and change our service offerings and continue to attract, retain, train, motivate and manage key employees, including through training and development programs. If we are unable to manage our network. Customers

11


encountering adverse economic conditions represent a greater potential for loss, and we may be required to increasegrowth effectively, our reserve for bad-debt losses.

Ourbusiness, results of operations and financial condition may be affected by seasonal factors. Volumes of freight tend to be lower in the first quarter after the winter holiday season. In addition, it is not possible to predict the short or long-term effects of any geopolitical events on the economy or on consumer confidence in the United States, or their impact, if any, on our future results of operations. adversely affected.

In order to growVolatility in fuel prices, shortages of fuel or the ineffectiveness of our business, we will need to increase the volume and revenue per pound of the freight shipped through our networks.

Our growth depends in significant partfuel surcharge program can have a material adverse effect on our ability to increase the amountresults of operations and revenue per pound of freight shipped through our networks. The amount of freight shipped through our networks and our revenue per pound depend on numerous factors, many of which are beyond our control, such as economic conditions and our competitors’ pricing. Therefore, we cannot guarantee that the amount of freight shipped or the revenue per pound we realize on that freight will increase or even remain at current levels. If we fail to increase the volume of the freight shipped through our networks or the revenue per pound of the freight shipped, we may be unable to maintain or increase our profitability.

Our rates, overall revenue and expensesWe are subject to volatility.
Our ratesrisks associated with the availability and price of fuel, which are subject to change based on competitive pricingpolitical, economic and market factors.  Our overall transportation rates consistfactors that are outside of base transportation andour control. Fuel prices have fluctuated dramatically over recent years. Over time we have been able to mitigate the impact of the fluctuations through our fuel surcharge rates.  Our base transportation rates exclude fuel surcharges and are set based on numerous factors such as length of haul, freight class and weight per shipment.  The base rates are subject to change based on competitive pricing pressures and market factors.  Most of our competitors impose fuel surcharges, but there is no industry standard for the calculation of fuel surcharge rates.programs. Our fuel surcharge rates are set weekly based on the national average for fuel prices as published by the U.S. Department of Energy (“DOE”) and our fuel surcharge table. Historically, we have not adjusted our method for determining fuel surcharge rates.
Our net fuel surcharge revenue is the result of our fuel surcharge rates and the tonnage transiting our networks. The fuel surcharge revenue is then netted with the fuel surcharge we pay to our owner-operators and third party transportation providers. FluctuationsThere can be no assurance that our fuel surcharge revenue programs will be effective in the future as the fuel surcharge may not capture the entire amount of the increase in fuel prices. Additionally, decreases in fuel prices reduce the cost of transportation services and accordingly, could reduce our revenues and may reduce margins for certain lines of business. In addition to changing fuel prices, fluctuations in volumes and related load factors and fuel prices may subject us to volatility in our net fuel surcharge revenue. ThisFuel shortages, changes in fuel

prices and the potential volatility in net fuel surcharge revenue may adversely impact our overall revenue, base transportation revenue plus net fuel surcharge revenue, and results of operations.operations and overall profitability.

Because a portion of our network costs are fixed, we will be adversely affected by any factors that result in a decrease in the volume or revenue per pound of freight shipped through our networks.networks will adversely affect our results of operations.

Our operations, particularly our networks of hubs and terminals, represent substantial fixed costs. As a result, any decline in the volume or revenue per pound of freight we handle maywill have an adverse effect on our operating margin and our results of operations. Several factors can result in such declines, including adverse business and economic conditions affecting shippers of freight as discussed above. In addition, volumes shipped through our network may be negatively impacted by lack of customer contractual obligations or cancellations of existing customer contracts. Typically, Forward Air doeswe do not haveenter into long-term contracts with itsour customers. FASI does have contracts with its customers but theseRather, our customer contracts typically have terms allowingallow for cancellation within 30 to 60 days.  As a result, we cannot guarantee that our current customers will continue to utilize our services or that they will continue at the same levels.   The actual shippersAny one of the freight moved through our networks include various manufacturers, distributors and/or retailers of electronics, clothing, telecommunications equipment, machine parts, trade show exhibit materials and medical equipment. Adverse business conditions affecting these shippers or adverse general economic conditions are likely to causeforegoing factors that results in a declinedecrease in the volume or revenue per pound of freight shipped throughwill adversely affect our networks.results of operations.

We derive a significant portion of our revenue from a few major customers, the loss of one or more of which could have a material adverse effect on our business.

For the calendar year ended December 31, 2017, our top 10 customers, based on revenue, accounted for approximately 26% of our revenue. Our Expedited LTL, TLS and Intermodal segments typically do not have long-term contracts with their customers. While our Pool segment business may involve a long-term written contract, those contracts may contain cancellation clauses, and there is no assurance that our current customers will continue to utilize our services or continue at the same levels. A reduction in or termination of our services by one or more of our major customers could have a material adverse effect on our business and operating results.

We operate in highly competitive and fragmented segments of our industry, and our business will suffer if we are unable to adequately address downward pricing pressures and other factors that may adversely affect our results of operations, growth prospects and profitability.

The segments of the freight transportation industry in which we participate are highly competitive, very fragmented and historically have few barriers to entry. Our principal competitors include nationalWe compete with a large number of other asset-light logistics companies, asset-based carriers, integrated logistics companies, and regional truckload and less-than-truckload brokers and carriers.third-party freight brokers. To a lesser extent, we also compete with integrated air cargo carriers and passenger airlines. Our competition ranges from small operators that compete within a limited geographic area to companies with substantially greater financial and other resources, including greater freight capacity.  We also face competition from freight forwarders who decide to establish their own networks to transport expedited ground freight.freight, as well as from logistics companies, internet matching services and internet and third party freight brokers and new entrants to the market. In addition, customers can bring in-house some of the services we provide to them. We believe competition is based primarily on quality service, available capacity, on-time delivery, flexibility, reliability and security, transportation rates as well as the ability to acquire and maintain terminal facilities in desirable locations at reasonable rates. Many of our competitors periodically reduce their rates to gain business, especially during times of economic decline. In the past several years, several of our competitors have reduced their rates to unusually low levels that we believe are unsustainable in the long-term, but that may materially adversely affect our business in the short-term.

12


the short-term.consolidation, our competitors may increase their market share and improve their financial capacity, and may strengthen their competitive positions. Business combinations could also result in competitors providing a wider variety of services at competitive prices, which could adversely affect our financial performance. These competitorscompetitive pressures may cause a decrease in our volume of freight, require us to lower the prices we charge for our services and adversely affect both our results of operations, growth prospects and profitability.

If we have difficulty attracting and retaining owner-operators or freight handlers, ourOur results of operations couldwill be materially and adversely affected.
We depend on owner-operators for mostaffected if our new service offerings do not gain market acceptance or result in the loss of our transportation needs. In 2014, owner-operators provided 49.5%current customer base.

One element of our purchased transportation. Competition for owner-operatorsgrowth strategy is intense,to expand our service offerings to customers. As a result, we have added additional services in the past few years. We may not succeed in making our customers sufficiently aware of existing and sometimes there are shortagesfuture services or in creating customer acceptance of available owner-operators.these services at the prices we would want to charge. In addition, we need a large number of freight handlersmay be required to operatedevote substantial resources to educate our business efficiently. During periods of low unemployment in the areas where our terminals are located, we may have difficulty hiring and retainingcustomers, with no assurance that a sufficient number of freight handlers. If we have difficulty attracting and retaining enough qualified owner-operatorscustomers will use our services for

commercial success to be achieved. We may not identify trends correctly, or freight handlers, we may not be forcedable to increase wages and benefits, which would increasebring new services to market as quickly, effectively or price-competitively as our operating costs. This difficultycompetitors. In addition, new services may also impede our ability to
maintain our delivery schedules, which could make our service less competitive and forcealienate existing customers or cause us to curtaillose business to our planned growth.competitors. If our labor costs increase, we may be unable to offsetany of the increased labor costs by increasing rates without adversely affecting our business. As a result, our profitability may be reduced.

If we have difficulty contracting with a sufficient number of third-party carriers to supplement our owner-operator fleet and satisfy our customers’ fast-growing transportation needs, our results of operationsforegoing occurs, it could be adversely affected.

To augment our fleet of owner-operators, we purchase transportation from third-party carriers. As with owner-operators, competition for third-party carriers is intense, and sometimes there are shortages of available third-party carriers. If we cannot secure a sufficient number of owner-operators and have to purchase transportation from third-party carriers, our operating costs certainly will increase. This capacity deficit may lead to a loss of customers and a decline in the volume of freight we receive from customers.

Claims for property damage, personal injuries or workers’ compensation and related expenses could significantly reduce our earnings.

Under DOT regulations, we are liable for property damage and personal injuries caused by owner-operators and Company-employed drivers while they are operating on our behalf. We currently maintain liability insurance coverage that we believe is adequate to cover third-party claims. Forward Air and FASI have a self-insured retention of $0.5 million per occurrence for vehicle and general liability claims. We may also be subject to claims for workers’ compensation. We maintain workers’ compensation insurance coverage that we believe is adequate to cover such claims. Forward Air and FASI have a self-insured retention of approximately $0.3 million for each such claim, except in Ohio, where we are a qualified self-insured entity with an approximately $0.5 million self-insured retention. We could incur claims in excess of our policy limits or incur claims not covered by our insurance. Any claims beyond the limits or scope of our insurance coverage may have a material adverse effect on us. Because we do not carry “stop loss” insurance, a significant increase in the numberour results of claims that we must cover under our self-insurance retainage could adversely affect our profitability. In addition, we may be unable to maintain insurance coverage at a reasonable cost or in sufficient amounts or scope to protect us against losses.operations.

We have grown and may grow, in part, through acquisitions, which involve various risks, and we may not be able to identify or acquire companies consistent with our growth strategy or successfully integrate acquired businesses into our operations.

We have grown through acquisitions, and we intend to pursue opportunities to expand our business by acquiring other companies in the future. Acquisitions involve risks, including those relating to:

identification of appropriate acquisition candidates;
negotiation of acquisitions on favorable terms and valuations;
integration of acquired businesses and personnel;
implementation of proper business and accounting controls;
ability to obtain financing, at favorable terms or at all;
diversion of management attention;
retention of employees and customers;
unexpected liabilities;

13


potential erosion of operating profits as new acquisitions may be unable to achieve profitability comparable with our core airport-to-airportExpedited LTL business; and
detrimental issues not discovered during due diligence.

Acquisitions also may affect our short-term cash flow and net income as we expend funds, potentially increase indebtedness and incur additional expenses. If we are not able to identify or acquire companies consistent with our growth strategy, or if we fail to successfully integrate any acquired companies into our operations, we may not achieve anticipated increases in revenue, cost savings and economies of scale, our operating results may actually decline and acquired goodwill may become impaired.

Severe economic downturns like the recession experienced in 2008 and 2009 can result in weaker demand for ground transportation services, which may have a significant negative impact on our results of operations.

During 2008 and 2009, we experienced significantly weaker demand for our airport-to-airport and pool distribution services as a result of the severe downturn in the economy.  During the time in question, we adjusted the size of our owner-operator fleet and reduced employee headcount to compensate for the drop in demand.  No assurance can be given that reductions in owner-operators and employees or other steps we may take during similar times in the future will be adequate to offset the effects of reduced demand. If we experience another economic downturn it may have a significant negative impact on our results of operations.

Extreme or unusual weather conditions can disrupt our operations, impact freight volumes and increase our costs, all of which could adversely affect our results of operations.

Certain weather conditions such as ice and snow can disrupt our operations. Increases in the cost of operations, such as towing and other maintenance activities, frequently occur during the winter months. Natural disasters such as hurricanes and flooding can also impact freight volumes and negatively impact our results of operations.

We could be required to record a material non-cash charge to income if our recorded intangible assets or goodwill are determined to be impaired.

We have $72.7$111.2 million of recorded net definite-lived intangible assets on our consolidated balance sheet at December 31, 2014.2017.  Our definite-lived intangible assets primarily represent the value of customer relationships and non-compete agreements that were recorded in conjunction with our various acquisitions.  We review our long-lived assets, such as our definite-lived intangible assets, for impairment whenever events or changes in circumstances indicate that the carrying amount may not be recoverable.  Impairment is recognized on these assets when the sum of undiscounted estimated cash flows expected to result from the use of the assetfair value is less than the carrying value.  If such measurement indicates an impairment, we would be required to record a non-cash impairment charge to our consolidated statement of comprehensive income in the amount that the carrying value of these assets exceed the estimated fair value of the assets.

We also have recorded goodwill of $144.4$191.7 million on our consolidated balance sheet at December 31, 2014.2017. Goodwill is assessed for impairment annually (or more frequently if circumstances indicate possible impairment) for each of our reporting units. This assessment includes comparing the fair value of each reporting unit to the carrying value of the assets assigned to each reporting unit. If the carrying value of the reporting unit was to exceed our estimated fair value of the reporting unit, we would then be required to estimate the fair value of the individual assets and liabilities within the reporting unit to ascertain the amount of fair value of goodwill and any potential impairment. If we determine that our fair value of goodwill is less than the related book value, we could be required to record a non-cash impairment charge to our consolidated statement of comprehensive income, which could have a material adverse effect on our earnings.

We are dependent on our senior management team and other key employees, and the loss of any such personnel could materially and adversely affect our business, operating results and financial condition.

Our future performance depends, in significant part, upon the continued service of our senior management team and other key employees. We cannot be certain that we can retain these employees. The loss of the services of one or more of these or other key personnel could have a material adverse effect on our business, operating results and financial condition if we are unable to secure replacement personnel internally or through our recruitment programs and initiatives that have sufficient experience in our industry or in the management of our business. If we fail to develop and retain a core group of senior management and other key employees and address issues of succession planning, it could hinder our ability to execute on our business strategies and maintain our level of service.

Claims for property damage, personal injuries or workers’ compensation and related expenses could significantly reduce our earnings.

Under DOT regulations, we are liable for property damage and personal injuries caused by owner-operators and Company-employed drivers while they are operating on our behalf. Additionally, from time to time, the drivers employed and engaged by the third-party transportation carriers we contract with are involved in accidents, which may result in serious personal injuries. The resulting types and/or amounts of damages may be excluded by or exceed the amount of insurance coverage maintained by the contracted carrier. Although these drivers are not our employees and all of these drivers are employees, owner-operators, or independent contractors working for carriers, from time to time, claims may be asserted against us for their actions, or for our actions in retaining them. We currently maintain liability insurance coverage that we believe is adequate to cover third-party claims. We have a self-insured retention of $1.0 million per occurrence for vehicle and general liability claims. We may also be subject to claims for workers’ compensation. We maintain workers’ compensation insurance coverage that we believe is adequate to cover such claims. We have a self-insured retention of approximately $0.4 million for each such claim, except in Ohio, where we are a qualified self-insured entity with an approximately $0.5 million self-insured retention. We could incur claims in excess of our policy limits or incur claims not covered by our insurance. Any claims beyond the limits or scope of our insurance coverage may have difficulty effectively managinga material adverse effect on us. Because we do not carry “stop loss” insurance, a significant increase in the number of claims that we must cover under our growth, whichself-insurance retainage could adversely affect our results of operations.

Our growth plans will place significant demands on our management and operating personnel. Our ability to manage our future growth effectively will require us to regularly enhance our operating and management information systems and to continue to attract, retain, train, motivate and manage key employees. If we are unable to manage our growth effectively, our business, results of operations and financial condition may be adversely affected.

If we fail to maintain and enhance our information technology systems, we may lose orders and customers or incur costs beyond expectations.

We must maintain and enhance our information technology systems to remain competitive and effectively handle higher volumes of freight through our networks. We expect customers to continue to demand more sophisticated, fully integrated

14


information systems from their transportation providers. If we are unable to maintain and enhance our information systems to handle our freight volumes and meet the demands of our customers, our business and results of operations will be adversely affected. If our information systems are unable to handle higher freight volumes and increased logistics services, our service levels and operating efficiency may decline. This may lead to a loss of customers and a decline in the volume of freight we receive from customers.

Our information technology systems are subject to risks that we cannot control.

Our information technology systems are dependent upon global communications providers, web browsers, telephone systems and other aspects of the Internet infrastructure that have experienced significant system failures and electrical outages in the past. While we take measures to ensure our major systems have redundant capabilities, our systems are susceptible to outages from fire, floods, power loss, telecommunications failures, break-ins, cyber-attacks and similar events. Despite our implementation of network security measures, our servers are vulnerable to computer viruses, break-ins and similar disruptions from unauthorized tampering with our computer systems. The occurrence of any of these events could disrupt or damage our information technology systems and hamper our internal operations, our ability to provide services to our customers and the ability of our customers to access our information technology systems. A material network breach in the security of our information technology systems could include the theft of our intellectual property or trade secrets, personal information of our employees and confidential information of certain customers. To the extent that any disruptions or security breach results in a loss or damage to our data, or in inappropriate disclosure of confidential information, it could cause significant damage to our reputation, affect our relationships with our customers, reduce the demand for our services, lead to claims against us and ultimately harm our business.profitability. In addition, we may be requiredunable to incur significant costsmaintain insurance coverage at a reasonable cost or in sufficient amounts or scope to protect us against losses.

We face risks related to self-insurance and third-party insurance that can be volatile to our earnings.

We self-insure a significant portion of our claims exposure and related expenses for cargo loss, employee medical expense, bodily injury, workers’ compensation and property damage, causedand maintain insurance with insurance companies above our limits of self-insurance. Self-insurance retention and other limitations are detailed in Part II, Item 7, under “Self-Insurance Loss Reserves.” Our large self-insured retention limits can make our insurance and claims expense higher or more volatile. Additionally, if our third-party insurance carriers or underwriters leave the trucking sector, as was the case during 2017, or if they decline to renew us as an insured, it could materially increase our insurance costs or collateral requirements, or create difficulties in finding insurance in excess of our self-insured retention limits.  Additionally, we could find it necessary to raise our self-insured retention, pay higher premiums or decrease our aggregate coverage limits when our policies are renewed or replaced, any of which will negatively impact our earnings.

We accrue for the costs of the uninsured portion of pending claims, based on the nature and severity of individual claims and historical claims development trends. Estimating the number and severity of claims, as well as related judgment or settlement amounts is inherently difficult. This, along with legal expenses, incurred but not reported claims, and other uncertainties can cause unfavorable differences between actual self-insurance costs and our reserve estimates.

Our business is subject to seasonal trends.

Historically, our operating results have been subject to seasonal trends when measured on a quarterly basis. Our first and second quarters have traditionally been the weakest compared with our third and fourth quarters. This trend is dependent on numerous factors including economic conditions, customer demand and weather. Because revenue is directly related to the available working days of shippers, national holidays and the number of business days during a given period may also create seasonal impact on our results of operations. After the winter holiday season and during the remaining winter months, our freight volumes are typically lower because some customers reduce shipment levels. In addition, a substantial portion of our revenue is derived from customers in industries whose shipping patterns are tied closely to consumer demand which can sometimes be difficult to predict or are based on just-in-time production schedules. Therefore, our revenue is, to a large degree, affected by factors that are outside of our control. There can be no assurance that our historic operating patterns will continue in future periods as we cannot influence or forecast many of these disruptions or security breachesfactors.

Our results of operations may be affected by harsh weather conditions and disasters.

Certain weather-related conditions such as ice and snow can disrupt our operations. Our operating expenses have historically been higher in the future.

A determinationwinter months because of cold temperatures and other adverse winter weather conditions (such as explosive cyclogenesis events) which result in decreased fuel efficiency, increased cold weather-related maintenance costs of revenue equipment and increased insurance and claims costs. Harsh weather could also reduce our ability to transport freight, which could result in decreased revenues. Disasters, whether natural or man-made can also adversely affect our performance by regulators thatreducing demand and reducing our independent owner-operators are employees rather than independent contractorsability to transport freight, which could expose us to various liabilitiesresult in decreased revenue and additional costs.

At times, the Internal Revenue Service, the Department of Labor and state authorities have asserted that owner-operators are “employees,” rather than “independent contractors.” One or more governmental authorities may challenge our position that the owner-operators we use are not our employees. A determination by regulators that our independent owner-operators are employees rather than independent contractors could expose us to various liabilities and additional costs including, but not limited to, employment-related expenses such as workers’ compensation insurance coverage and reimbursement of work-relatedincreased operating expenses.

We operate in a regulated industry, and increased costs of compliance with, or liability for violation of, existing or future regulations could have a material adverse effect on our business.

The DOT and various state and federal agencies have been granted broad regulatory powers over our business in the United States, and we are licensed by the DOT and U.S. Customs. Additionally, our Canada business activities are subject to the similar laws and regulations of Canada and its provinces. If we fail to comply with any applicable regulations, our licenses may be revoked or we could be subject to substantial fines or penalties and to civil and criminal liability.

The transportation industry is subject to legislative and regulatory changes that can affect the economics of our business by requiring changes in operating practices or influencing the demand for, and the cost of providing, transportation services. Heightened

The Federal Motor Carrier Safety Administration (“FMCSA”) has implemented a requirement that electronic driver logs be monitored by Electronic Log Devices (“ELDs”) for most interstate commercial motor vehicle drivers by no later than December 18, 2017. The cost associated with the ELD mandate, together with other regulations, could result in a reduction in the pool of owner-operators and other third-party carriers available to us to service our customers’ demands, which could increase driver turnover, decrease asset utilization, limit growth and adversely impact our results of operations. Further, heightened security concerns may continue to result in increased regulations, including the implementation of various security measures, checkpoints or travel restrictions on trucks.
In addition, there may be changes in applicable federal or state tax or other laws or interpretations of those laws. If this happens, we may incur additional taxes, as well as higher workers’ compensation and employee benefit costs, and possibly penalties and interest for prior periods. This could have an adverse effect on our results of operations.

We are subject to various environmental laws and regulations, and costs of compliance with, or liabilities for violations of, existing or future laws and regulations could significantly increase our costs of doing business.

Our operations are subject to environmental laws and regulations dealing with, among other things, the handling of hazardous materials and discharge and retention of stormwater. We operate in industrial areas, where truck terminals and other industrial activities are located, and where groundwater or other forms of environmental contamination may have occurred. Our operations involve the risks of fuel spillage, environmental damage, and hazardous waste disposal, among others. If we are involved in a spill or other accident involving hazardous substances, or if we are found to be in violation of applicable environmental laws or regulations, it could significantly increase our cost of doing business. Under specific environmental laws and regulations, we could be held responsible for all of the costs relating to any contamination at our past or present terminals and at third-party waste

15


disposal sites. If we fail to comply with applicable environmental laws and regulations, we could be subject to substantial fines or penalties and to civil and criminal liability.

In addition, as global warming issues become more prevalent, federal and local governments and our customers are beginning to respond to these issues. This increased focus on sustainability may result in new regulations and customer requirements that could negatively affect us. This could cause us to incur additional direct costs or to make changes to our operations in order to comply with any new regulations and customer requirements, as well as increased indirect costs or loss of revenue resulting from, among other things, our customers incurring additional compliance costs that affect our costs and revenues. We could also lose revenue if our customers divert business from us because we have not complied with their sustainability requirements. These costs, changes and loss of revenue could have a material adverse effect on our business, financial condition and results of operations.

WeThe FMCSA’s CSA initiative could adversely impact our ability to hire qualified drivers or contract with qualified owner-operators or third-party carriers, meet our growth projections and maintain our customer relationships, each of which could adversely impact our results of operations.

The FMCSA’s Compliance, Safety, Accountability initiative (“CSA”) is an enforcement and compliance program designed to monitor and improve commercial motor vehicle safety by measuring the safety record of both the motor carrier and the driver. These measurements are scored and used by the FMCSA to identify potential safety risks and to direct enforcement action. CSA scores are dependent upon safety and compliance experience, which could change at any time. In addition, the safety standards prescribed in CSA could change and our ability as well as our independent contractors’ ability to maintain an acceptable score could be adversely impacted. Public disclosure of certain CSA scores was restricted through the enactment of the Fixing America’s Surface Transportation Act of 2015 (the “FAST Act”) on December 4, 2015; however, the FAST Act does not restrict public disclosure of all data collected by the FMCSA. If we receive unacceptable CSA scores, and this data is made available to the public, our senior management team, and therelationships with our customers could be damaged, which could result in a loss of any such personnel could materially and adversely affect our business.

Our future performance depends, in significant part, upon
The requirements of CSA could also shrink the continued serviceindustry’s pool of our senior management team. We cannot be certain that we can retain these employees. The loss ofdrivers as those with unfavorable scores could leave the services of one or more of these or other key personnel could haveindustry. As a material adverse effect on our business, operating results and financial condition. We must continueresult, the costs to developattract, train and retain qualified drivers, owner-operators or third-party carriers could increase. In addition, a core groupshortage of management personnelqualified drivers could increase driver turnover, decrease asset utilization, limit growth and address issuesadversely impact our results of succession planning if we are to realize our goal of growing our business. We cannot be certain that we will be able to do so.operations.

If our employees were to unionize, our operating costs would likely increase.

None of our employees is currently represented by a collective bargaining agreement. However, we have no assurance that our employees will not unionize in the future, which could increase our operating costs and force us to alter our operating methods. This could have a material adverse effect on our operating results.

Our charter and bylaws and provisions of Tennessee law could discourage or prevent a takeover that may be considered favorable.

Our charter and bylaws and provisions of Tennessee law may discourage, delay or prevent a merger, acquisition or change in control that may be considered favorable. These provisions could also discourage proxy contests and make it more difficult for shareholders to elect directors and take other corporate actions. Among other things, these provisions:

authorize us to issue preferred stock, the terms of which may be determined at the sole discretion of our Board of Directors and may adversely affect the voting or economic rights of our shareholders; and

establish advance notice requirements for nominations for election to the Board of Directors and for proposing matters that can be acted on by shareholders at a meeting.

Our charter and bylaws and provisions of Tennessee law may discourage transactions that otherwise could provide for the payment of a premium over prevailing market prices for our Common Stock and also could limit the price that investors are willing to pay in the future for shares of our Common Stock.



Item 1B.    Unresolved Staff Comments

None.

Item 2.        Properties

Properties
 
Management believesWe believe that we have adequate facilities for conducting our business, including properties owned and leased. Management further believes that in the event replacement property is needed, it will be available on terms and at costs substantially similar to the terms and costs experienced by competitors within the transportation industry.
 
We lease our 37,500 square foot headquarters in Greeneville, Tennessee from the Greeneville-Greene County Airport Authority. The initial lease term ended in 2006 and has two ten-year and one five-year renewal options. During 2007, we renewed the lease through 2016.


16


We own our Columbus, Ohio central sorting facility.facility which is used by our Expedited LTL and TLS segments. The expanded Columbus, Ohio facility is 125,000 square feet with 168 trailer doors. This premier facility can unload, sort and load upwards of 3.7 million pounds in five hours. In addition to the expansion, we process-engineered the freight sorting in the expanded building to improve handling efficiencies. The benefits include reductions in the distance each shipment moves in the building to speed up the transfer process, less handling of freight to further improve service integrity and flexibility to operate multiple sorts at the same time.

We also own facilities near Dallas/Fort Worth, Texas, Chicago, Illinois and Atlanta, Georgia.Georgia, all of which are used by the Expedited LTL segment.  The Dallas/Fort Worth, Texas facility has over 216,000 square feet with 134 trailer doors and approximately 28,000 square feet of office space.  The Chicago, Illinois facility is over 125,000 square feet with 110 trailer doors and over 10,000 square feet of office space. The Atlanta, Georgia facility is over 142,000 square feet with 118 trailer doors and approximately 12,000 square feet of office space. We lease our shared services headquarters in Greeneville, Tennessee. During 2016, we renewed the lease through 2023. Our executives are headquartered within our Atlanta, Georgia and Dallas, Texas facilities.

We lease and maintain 76130 additional terminals, including our pool distribution terminals,office spaces and other properties located in major cities throughout the United States and Canada. Lease terms for these terminals are typically for three to fiveseven years. TheAs a result of the Towne acquisition, we currently have 2 idle facilities that we are still leasing. Our plan is to buyout or sublease these remaining facilities. In addition, we have operations in 30 terminals are agent stationscities operated by independent agents who handle freight for us on a commission basis.
    

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Table of Contents

Item 3.        Legal Proceedings
 
From time to time, we are a party to ordinary, routine litigation incidental to and arising in the normal course of our business, most of which involve claims for personal injury, property damage related to the transportation and handling of freight, or workers’ compensation. We do not believe that any of these pending actions, individually or in the aggregate, will have a material adverse effect on our business, financial condition, results of operations or cash flow.

Item 4.        Mine Safety Disclosures
    
Not applicable.

Part II

Item 5.        Market for Registrant’s Common Equity, Related Shareholder Matters and Issuer Purchases of Equity Securities    

Our Common Stock trades on The NASDAQNasdaq Global Select Stock Market™ under the symbol “FWRD.” The following table sets forth the high and low sales prices for Common Stock as reported by The NASDAQNasdaq Global Select Stock Market™ for each full quarterly period within the two most recent fiscal years.
2014 High Low Dividends
2017 High Low Dividends
First Quarter $46.66
 $41.36
 $0.12
 $51.51
 $45.86
 $0.15
Second Quarter 48.08
 42.09
 0.12
 56.52
 46.35
 0.15
Third Quarter 48.93
 44.45
 0.12
 57.68
 49.98
 0.15
Fourth Quarter 51.37
 43.60
 0.12
 59.98
 49.88
 0.15
            
2013 High Low Dividends
2016 High Low Dividends
First Quarter $39.58
 $35.28
 $0.10
 $49.01
 $36.00
 $0.12
Second Quarter 39.66
 35.93
 0.10
 48.69
 41.48
 0.12
Third Quarter 41.94
 36.05
 0.10
 47.78
 41.70
 0.12
Fourth Quarter 44.57
 38.26
 0.10
 50.72
 40.07
 0.15

According to a position listing thereThere were approximately 428606 shareholders of record of our Common Stock as of January 15, 2015.18, 2018.
 
Subsequent to December 31, 2014,2017, our Board of Directors declared a cash dividend of $0.12$0.15 per share that will be paid in the first quarter of 2015.2018. The Company expects to continue to pay regular quarterly cash dividends, though each subsequent quarterly dividend is subject to review and approval by the Board of Directors.

There are no material restrictions on our ability to declare dividends. 

None of our securities were sold during fiscal year 20142017 without registration under the Securities Act.

Securities Authorized for Issuance Under Equity Compensation Plans
The following table provides information as of December 31, 2014 with respect to shares of our Common Stock that may be issued under existing equity compensation plans, the 1999 Stock Option and Incentive Plan (the “1999 Plan”), the Amended and Restated Stock Option and Incentive Plan (“1999 Amended Plan”), the Non-Employee Director Stock Option Plan (the “NED Plan”), the 2000 Non-Employee Director Award (the “2000 NED Award”), the 2005 Employee Stock Purchase Plan (the “ESPP”) and the Amended and Restated Non-Employee Director Stock Plan (the “Amended Plan”).  Our shareholders have approved each of these plans.


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Table of Contents

 Equity Compensation Plan Information
Plan Category
Number of Securities to be Issued upon Exercise or Vesting of Outstanding/Unvested Shares, Options, Warrants and Rights
Weighted-Average Exercise Price of Outstanding Options, Warrants and Rights
Number of Securities Remaining Available for Future Issuance Under Equity Compensation Plans




(a)
(b)
Equity Compensation Plans Approved by Shareholders
1,659,835

$28

1,659,547
Equity Compensation Plans Not Approved by Shareholders





Total
1,659,835

$28

1,659,547

(a)Excludes purchase rights accruing under the ESPP, which has an original shareholder-approved reserve of 500,000 shares. Under the ESPP, each eligible employee may purchase up to 2,000 shares of Common Stock at semi-annual intervals each year at a purchase price per share equal to 90.0% of the lower of the fair market value of the Common Stock at close of (i) the first trading day of an option period or (ii) the last trading day of an option period.
(b)Includes shares available for future issuance under the ESPP. As of December 31, 2014, an aggregate of 403,792 shares of Common Stock were available for issuance under the ESPP.

Stock Performance Graph

The following graph compares the percentage change in the cumulative shareholder return on our Common Stock with The NASDAQNasdaq Trucking and Transportation Stocks Index and The NASDAQNasdaq Global Select Stock Market™ Index commencing on the last trading day of December 20092012 and ending on the last trading day of December 2014.2017. The graph assumes a base investment of $100 made on December 31, 20092012 and the respective returns assume reinvestment of all dividends. The comparisons in this graph are required by the SEC and, therefore, are not intended to forecast or necessarily be indicative of any future return on our Common Stock.

The performance graph and related information shall not be deemed “soliciting material” or be “filed” with the Securities and Exchange Commission, nor shall such information be incorporated by reference into any future filing under the Securities Act or the Exchange Act, except to the extent that the Company specifically incorporates it by reference into such filing.


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2009
2010
2011
2012
2013
20142012
2013
2014
2015
2016
2017
Forward Air Corporation$100

$113

$128

$140

$175

$201
$100

$125

$144

$123

$135

$164
Nasdaq Trucking and Transportation Stocks Index100

131

111

117

146

203
100

125

173

146

178

222
Nasdaq Global Select Stock Market Index100

117

115

134

184

210
100

138

157

166

179

230

Issuer Purchases of Equity Securities
No
Period
Total Number of Shares Purchased
Average Price Paid per Share
Total Number of Shares Purchased as Part of Publicly Announced Program
Maximum Number of Shares that May Yet Be Purchased Under the Program (1)
October 1-31, 2017


$




November 1-30, 2017







December 1-31, 2017
121,186

58

121,186

1,818,665
Total
121,186

$58

121,186

1,818,665

(1) On July 21, 2016, the Board of Directors approved a stock repurchase program for up to 3.0 million shares of our Common Stock were repurchased by the Company during the three months ended December 31, 2014.Company's common stock.


20


Item 6.        Selected Financial Data

The following table sets forth our selected financial data. The selected financial data should be read in conjunction with our "Management's Discussion and Analysis of Financial Condition and Results of Operations" and our consolidated financial statements and notes thereto, included elsewhere in this report.
Year endedYear ended
December 31, December 31, December 31, December 31, December 31,December 31, December 31, December 31, December 31, December 31,
2014 2013 2012 2011 20102017 2016 2015 2014 2013
(In thousands, except per share data)(In thousands, except per share data)
Income Statement Data:                  
Operating revenue$780,959
 $652,481
 $584,446
 $536,402
 $483,939
$1,100,816
 $982,530
 $959,125
 $780,959
 $652,481
Income from operations96,406
 84,355
 83,532
 77,110
 53,739
108,672
 59,979
 81,772
 96,406
 84,355
Operating margin (1)12.3% 12.9% 14.3% 14.4% 11.1%9.9% 6.1% 8.5% 12.3% 12.9%
                  
Net income61,169
 54,467
 52,668
 47,199
 32,036
87,321
 27,670
 55,575
 61,169
 54,467
Net income per share:                  
Basic$1.99
 $1.81
 $1.82
 $1.62
 $1.11
$2.90
 $0.91
 $1.80
 $1.99
 $1.81
Diluted$1.96
 $1.77
 $1.78
 $1.60
 $1.10
$2.89
 $0.90
 $1.78
 $1.96
 $1.77
                  
Cash dividends declared per common share$0.48
 $0.40
 $0.34
 $0.28
 $0.28
$0.60
 $0.51
 $0.48
 $0.48
 $0.40
                  
Balance Sheet Data (at end of period):                  
Total assets$541,805
 $506,269
 $399,187
 $341,151
 $348,796
$687,716
 $641,291
 $699,932
 $539,309
 $506,269
Long-term obligations, net of current portion         40,588
 725
 28,856
 1,275
 3
1,275
 3
 58
 333
 50,883
Shareholders' equity463,563
 435,865
 351,671
 286,902
 256,086
533,489
 499,069
 510,055
 463,563
 435,865
                  
(1) Income from operations as a percentage of operating revenue


21

Table of Contents


Item 7.        Management's Discussion and Analysis of Financial Condition and Results of Operations

Overview and Executive Summary
 
Our operations can be broadlyservices are classified into three principalfour reportable segments: Forward Air, Forward Air Solutions (“FASI”)Expedited LTL, TLS, Intermodal and Total Quality ("TQI").Pool Distribution.

Through our Forward Airthe Expedited LTL segment, we operate a comprehensive national network to provide time-definite surface transportationexpedited regional, inter-regional and related logistics services to the North American expedited ground freight market. Our licensed property broker utilizes qualified motor carriers, including our own, and other third-party transportation companies, to offer ournational LTL services. Expedited LTL offers customers local pick-up and delivery (Forward Air Complete®) and scheduled surface transportationother services including shipment consolidation and deconsolidation, warehousing, customs brokerage and other handling. Because of cargo as a cost-effective, reliable alternative to air transportation. We transport cargo that must be delivered at a specific time, but is less time-sensitive than traditional air freight. This type of cargo is frequently referred toour roots in serving the transportation industry as deferred air freight. We operatefreight market, our Forward Air segment through aterminal network of terminalsis located onat or near airports in 87 cities in the United States and Canada, including a central sorting facility in Columbus, Ohio and 12 regional hubs serving key markets. We also offerCanada.

Through our customers an array of logistics and other services including:TLS segment, we provide expedited truckload brokerage, (“TLX”); intermodal drayage; dedicated fleets; warehousing; customs brokerage;fleet services, as well as high security and shipment consolidation, deconsolidationtemperature-controlled logistics services in the United States and handling.Canada.

FASIOur Intermodal segment provides poolfirst- and last-mile high value intermodal container drayage services both to and from seaports and railheads. Intermodal also offers dedicated contract and CFS warehouse and handling services. Intermodal operates primarily in the Midwest and Southeast, with a smaller operational presence in the Southwest. We plan to grow Intermodal’s geographic footprint through acquisitions as well as greenfield start-ups where we do not have an acceptable acquisition target.

In our Pool Distribution segment, we provide high-frequency handling and distribution servicesof time sensitive product to numerous destinations within a specific geographic region. We offer this service throughout the Mid-Atlantic, Southeast, Midwest and Southwest continental United States. Pool distribution involves managing high-frequency handling and distribution of time-sensitive product to numerous destinations in specific geographic regions. Our primary customers for this service are regional and nationwide distributors and retailers, such as mall, strip mall and outlet based retail chains. We service these customers through a network of terminals and service centers located in 29 cities.

TQI is a provider of maximum security and temperature-controlled logistics services, primarily truckload services, to the life sciences sector (pharmaceutical and biotechnology products). In addition to core pharmaceutical services and other cold chain services, TQI provides truckload and less-than-truckload brokerage transportation services.

Our operations, particularly our network of hubs and terminals, represent substantial fixed costs. Consequently, our ability to increase our earnings depends in significant part on our ability to increase the amount of freight and the revenue per pound for the freight shipped through our networks and to grow other lines of businesses, such as TLX, FASITLS, Intermodal and TQI,Pool Distribution, which will allow us to maintain revenue growth in challenging shipping environments.

Trends and Developments

Acquisition of Towne

On March 9, 2015, we completed the acquisition of CLP Towne Inc. (“Towne”). Towne is a full-service trucking provider offering time-sensitive less-than-truckload shipping, full truckload service, an extensive cartage network, container freight stations and dedicated trucking. For the acquisition of Towne, we paid $61.9 million in net cash and assumed $59.5 million in debt and capital leases. The transaction was funded with proceeds from a $125.0 million two year term loan. The assets, liabilities, and operating results of Towne have been included in the Expedited LTL reportable segment since its acquisition in 2015.
Acquisitions of CST and Related Companies

On February 2, 2014,As part of our strategy to expand our Intermodal operations, in January 2016, we acquired allcertain assets of the outstanding capital stockAce for $1.7 million and in August 2016, we acquired certain assets of Central States Trucking Co.Triumph for $10.1 million and Central States Logistics, Inc. (collectively referred to as “CST”). CST provides industry leading container and intermodal drayage services primarily within the Midwest regionan earnout of the United States. CST also provides dedicated contract and Container Freight Station (“CFS”) warehouse and handling services. We acquired all of the outstanding capital stock of CST in exchange for $83.0$1.3 million in net cash and $11.2 million in assumed debt. With the exception of the assumed capital leases, the assumed debt was immediately paid in full after fundingSeptember 2017. In May 2017, we acquired certain assets of the acquisition. The acquisitionAtlantic for $22.5 million and settlementa potential earnout of the assumed debt were funded using$1.0 million and in October 2017, we acquired certain assets of KCL for $0.7 million and a potential earnout of $0.1 million. These acquisitions provide an opportunity for our cash on hand.Intermodal segment to expand into additional geographic markets or add volumes to our existing locations. The assets, liabilities, and operating results of CSTthese acquisitions have been included in the Forward AirCompany's consolidated financial statements from the date of acquisition and have been assigned to the Intermodal reportable segment.

TheGoodwill

In 2013, we acquired TQI Holdings, Inc. for total consideration of $65.4 million and established the Total Quality, Inc. reporting unit ("TQI"). In conjunction with our policy to annually test goodwill for impairment as of June 30, 2016, we determined there were indicators of potential impairment of the goodwill and other long lived assets assigned to the acquisition of CST provides us withTQI Holdings, Inc. This determination was based on TQI's financial performance falling notably short of previous projections. As a scalable platformresult, we reduced TQI's projected cash flows and consequently the estimate of TQI's fair value no longer exceeded its respective carrying value.  Based on the results of the impairment test, during the second quarter of 2016, we recorded impairment charges for goodwill, intangibles and other assets of $42.4 million related to the TQI reporting unit, which to enter the intermodal drayage space and thereby continuing to expand and diversify our service offerings. Asis part of our strategy to scale CST's operations, in September 2014, CST acquired certain assets of Recob Great Lakes Express, Inc. ("RGL") for $1.4 million and in November 2014, acquired Multi-Modal Trucking, Inc. and Multi-Modal Services, Inc. (together referred to as "MMT") for approximately $5.8 million. The acquisition of RGL and MMT's assets provided an opportunity for CST to expand into additional midwest markets.the TLS reportable segment. 

Acquisition of TQI

On March 4, 2013, we entered into a Stock Purchase Agreement ("Agreement") with all of the shareholders of TQI to acquire 100% of the outstanding stock. Pursuant to the terms of the Agreement and concurrently with the execution of the Agreement, we acquired all of the outstanding capital stock of TQI in exchange for $45.3 million in net cash, $20.1 million in assumed debt and an available earn-out of up to $5.0 million. The assumed debt was immediately paid in full after funding of the acquisition. The acquisition and settlement of the assumed debt were funded using our cash on hand.

22

Table of Contents

Results from Operations
DuringThe following table sets forth our consolidated historical financial data for the year ended December 31, 2014, we experienced a 19.7%2017 and 14.2% increase in our consolidated revenues and income from operations, respectively, compared to the year ended December 31, 2013. The increase in revenue and income from operations was primarily attributable to our CST acquisitions, a full year of operations from TQI and increased revenue and improved operating performance from FASI. 2016 (in millions):

Year ended December 31,

2017
2016
Change
Percent Change
Operating revenue:










Expedited LTL$619.8

$570.8

$49.0

8.6 %
Truckload Premium Services179.3

164.3

15.0

9.1
Pool Distribution164.2

148.6

15.6

10.5
Intermodal148.9

103.7

45.2

43.6
Eliminations and other operations(11.4)
(4.9)
(6.5)
132.7
Operating revenue1,100.8

982.5

118.3

12.0
Operating expenses:






   Purchased transportation478.2

413.4

64.8

15.7
   Salaries, wages, and employee benefits264.7

242.0

22.7

9.4
   Operating leases63.8

60.5

3.3

5.5
   Depreciation and amortization41.1

38.2

2.9

7.6
   Insurance and claims29.6

25.4

4.2

16.5
   Fuel expense16.5

13.2

3.3

25.0
   Other operating expenses98.3

87.4

10.9

12.5
   Impairment of goodwill, intangibles and other assets

42.4

(42.4)
(100.0)
      Total operating expenses992.2

922.5

69.7

7.6
Income (loss) from operations:








Expedited LTL88.1

83.5

4.6

5.5
Truckload Premium Services3.2

(35.4)
38.6

NM
Pool Distribution6.4

3.6

2.8

77.8
Intermodal12.7

11.0

1.7

15.5
Other operations(1.8)
(2.7)
0.9

(33.3)
Income from operations108.6

60.0

48.6

81.0
Other expense:






   Interest expense(1.2)
(1.6)
0.4

(25.0)
   Other, net






      Total other expense(1.2)
(1.6)
0.4

(25.0)
Income before income taxes107.4

58.4

49.0

83.9
Income taxes20.1

30.7

(10.6)
(34.5)
Net income$87.3

$27.7

$59.6

215.2 %

During the year ended December 31, 2014, the CST acquisitions contributed $68.9 million in operating revenue and approximately $7.1 million in income from operations.

Forward Air revenue and income from operations increased 22.2% and 9.4%, respectively.  The Forward Air revenue and operating income increases were largely driven by the CST acquisitions which have been included2017, we experienced a 12.0% increase in our Forward Air segment. Higher airport-to-airport revenue attributable to increased tonnage and improved pricing drove the remaining increase in Forward Air revenue. However, increases in airport-to-airport revenue did not translate to an improved operating margin as higher operating costs, primarily purchased transportation, largely mitigated the increased revenue.

FASI revenue increased 10.4% during the year ended December 31, 2014consolidated revenues compared to the year ended December 31, 2013.  In conjunction with2016. Operating income increased $48.6 million, or 81.0%, from 2016 to $108.6 million for the year ended December 31, 2017.

Segment Operations

Expedited LTL's revenue growth, FASI'sincreased $49.0 million, or 8.6%, while operating income increased $4.6 million, or 5.5% for the year ended December 31, 2017, compared to the same period in 2016. The increase in revenue was due to increased tonnage, increased local pickup and delivery ("Complete") attachment and higher fuel surcharges. The deterioration in income from

operations as a percentage of revenue was due to an increased utilization of third party transportation providers partly offset by increased Complete, fuel surcharge and linehaul revenues. The fuel surcharge increase was also due to increased fuel prices.

TLS revenue increased $15.0 million, or 9.1%, and operating income increased $38.6 million for the year ended December 31, 2017, compared to the same period in 2016. The increase in revenue was due to an increase in overall miles from new business wins. The increase of TLS operating income was largely the result of 2016 including $42.4 million in impairment charges related to the TQI reporting unit. Excluding the impairment charges, the deterioration in results from operations was due to increased utilization of third party transportation providers, which led to the increase in cost per mile outpacing the increase in revenue per mile.

Pool Distribution revenue increased $15.6 million, or 10.5%, while operating income increased $2.8 million, or 77.8%, for the year ended December 31, 2017, compared to the same period in 2016.  The revenue increase was due to increased volumes from previously existing customers, new business and rate increases. The improvement in income from operations improved $3.9was primarily the result of higher revenue volumes, current year rate increases, purchased transportation efficiencies and lower facility costs.

Intermodal revenue increased $45.2 million, or 43.6%, and 185.7%operating income increased $1.7 million, or 15.5%, from $2.1 millionfor the year ended December 31, 2017, compared to the same period in 2013 to $6.0 million during 2014.2016. The increase in revenue and operating income in total dollars was primarily attributable to the corresponding increaseAtlantic, Ace and Triumph acquisitions. The decrease in income from operations as a percentage of revenue was the result of rate increases implemented during the first quarter of 2014attributable to increased amortization associated with Intermodal's acquisitions, lower margins on acquired business and improvement in operating processes.acquisition-related legal and professional fees.

TQI's revenue and operating income increased 16.7% and 19.4%, respectively, mostly due to 2014 including a full year of operating results as opposed to only ten months during 2013.Fuel Surcharge

Our net fuel surcharge revenue is the result of our fuel surcharge rates, which are set weekly using the national average for diesel price per gallon, and volume transiting our network.  During the volumes shipped. Due to the acquisition of CST and improved volumes, ouryear ended December 31, 2017, total net fuel surcharge revenue increased by 12.8% during44.3% as compared to the year end December 31, 2014 comparedsame period in 2016, mostly due to increased fuel prices and increased volumes in the Expedited LTL, Intermodal and Pool segments.

Interest Expense

Interest expense was $1.2 million for the year ended December 31, 2013.

23

Table2017 compared to $1.6 million for the same period of Contents

Results of Operations2016. The decrease in interest expense was attributable to principal payments made on the term loan used to finance the Towne acquisition in March 2015 partly offset by borrowings on our revolving credit facility.

Income Taxes

The combined federal and state effective tax rate for the year ended December 31, 2017 was 18.7% compared to a rate of 52.6% for the same period in 2016. The lower effective tax rate for 2017 is the result of the enactment of the Tax Cuts and Jobs Act, which lowered the value of our net deferred tax liabilities. Also, the 2016 effective tax rate reflected the impairment of goodwill in the second quarter of 2016 that is non-deductible for tax purposes.

Net Income

As a result of the foregoing factors, net income increased by $59.6 million, or 215.2%, to $87.3 million for the year ended December 31, 2017 compared to $27.7 million for the same period in 2016.


Expedited LTL - Year Ended December 31, 2017 compared to Year Ended December 31, 2016

The following table sets forth our historical financial data for the years ended December 31, 2014 and 2013 (in millions):
 Year ended
 December 31, December 31,   Percent
 2014 2013 Change Change
Operating revenue$781.0
 $652.5
 $128.5
 19.7 %
Operating expenses:       
   Purchased transportation334.6
 285.7
 48.9
 17.1
   Salaries, wages, and employee benefits182.1
 151.1
 31.0
 20.5
   Operating leases34.0
 29.3
 4.7
 16.0
   Depreciation and amortization31.1
 23.6
 7.5
 31.8
   Insurance and claims15.7
 12.5
 3.2
 25.6
   Fuel expense20.2
 15.2
 5.0
 32.9
   Other operating expenses66.9
 50.7
 16.2
 32.0
      Total operating expenses684.6
 568.1
 116.5
 20.5
Income from operations96.4
 84.4
 12.0
 14.2
Other income (expense):       
   Interest expense(0.6) (0.5) (0.1) 20.0
   Other, net0.3
 0.1
 0.2
 200.0
      Total other expense(0.3) (0.4) 0.1
 (25.0)
Income before income taxes96.1
 84.0
 12.1
 14.4
Income taxes34.9
 29.5
 5.4
 18.3
Net income$61.2
 $54.5
 $6.7
 12.3 %




























24

Table of Contents

The following table sets forth our historical financial data by segment for the years ended December 31, 2014 and 2013 (in millions):
 Year ended
 December 31, Percent of December 31, Percent of   Percent
 2014 Revenue 2013 Revenue Change Change
Operating revenue           
      Forward Air$612.4
 78.4 % $501.1
 76.8 % $111.3
 22.2 %
      FASI125.2
 16.0
 113.4
 17.4
 11.8
 10.4
      TQI48.8
 6.3
 41.8
 6.4
 7.0
 16.7
      Intercompany eliminations(5.4) (0.7) (3.8) (0.6) (1.6) 42.1
            Total781.0
 100.0
 652.5
 100.0
 128.5
 19.7
            
Purchased transportation           
      Forward Air277.3
 45.3
 230.9
 46.1
 46.4
 20.1
      FASI36.6
 29.3
 34.5
 30.4
 2.1
 6.1
      TQI24.7
 50.6
 23.2
 55.5
 1.5
 6.5
      Intercompany eliminations(4.0) 74.1
 (2.9) 76.3
 (1.1) 37.9
            Total334.6
 42.8
 285.7
 43.8
 48.9
 17.1
            
Salaries, wages and employee benefits           
      Forward Air131.7
 21.5
 105.4
 21.0
 26.3
 25.0
      FASI42.0
 33.5
 39.3
 34.7
 2.7
 6.9
      TQI8.4
 17.2
 6.4
 15.3
 2.0
 31.3
            Total182.1
 23.3
 151.1
 23.2
 31.0
 20.5
            
Operating leases           
      Forward Air24.9
 4.1
 20.2
 4.0
 4.7
 23.3
      FASI9.0
 7.2
 9.0
 7.9
 
 
      TQI0.1
 0.2
 0.1
 0.2
 
 
            Total34.0
 4.4
 29.3
 4.5
 4.7
 16.0
            
Depreciation and amortization           
      Forward Air21.7
 3.5
 16.2
 3.2
 5.5
 34.0
      FASI5.8
 4.6
 5.0
 4.4
 0.8
 16.0
      TQI3.6
 7.4
 2.4
 5.8
 1.2
 50.0
            Total31.1
 4.0
 23.6
 3.6
 7.5
 31.8
            
Insurance and claims           
      Forward Air11.8
 1.9
 8.7
 1.8
 3.1
 35.6
      FASI3.1
 2.5
 3.3
 2.9
 (0.2) (6.1)
      TQI0.8
 1.7
 0.5
 1.2
 0.3
 60.0
            Total15.7
 2.0
 12.5
 1.9
 3.2
 25.6
            
Fuel expense           
      Forward Air8.4
 1.4
 4.0
 0.8
 4.4
 110.0
      FASI7.3
 5.8
 7.0
 6.2
 0.3
 4.3
      TQI4.5
 9.2
 4.2
 10.1
 0.3
 7.1
            Total20.2
 2.6
 15.2
 2.3
 5.0
 32.9
            
Other operating expenses           
      Forward Air50.5
 8.2
 37.0
 7.4
 13.5
 36.5
      FASI15.4
 12.3
 13.2
 11.6
 2.2
 16.7
      TQI2.4
 4.9
 1.4
 3.3
 1.0
 71.4
      Intercompany eliminations(1.4) 25.9
 (0.9) 23.7
 (0.5) 55.6
            Total66.9
 8.6
 50.7
 7.8
 16.2
 32.0
            
Income from operations           
      Forward Air86.1
 14.1
 78.7
 15.7
 7.4
 9.4
      FASI6.0
 4.8
 2.1
 1.9
 3.9
 185.7
      TQI4.3
 8.8
 3.6
 8.6
 0.7
 19.4
            Total$96.4
 12.3 % $84.4
 12.9 % $12.0
 14.2 %


25

Table of Contents

The following table presents the components of the Forward Air segment’s operating revenue and purchased transportation for the years ended December 31, 2014 and 2013 (in millions):
 Year ended
 December 31,Percent of December 31,Percent of  Percent
 2014Revenue 2013Revenue ChangeChange
Operating Revenue        
Forward Air        
      Airport-to-airport$429.4
70.1 % $393.3
78.5 % $36.1
9.2%
      Logistics services        
Expedited full truckload - TLX77.7
12.7
 74.4
14.8
 3.3
4.4
Intermodal/drayage55.3
9.0
 5.1
1.0
 50.2
984.3
Total Logistics services133.0
21.7
 79.5
15.8
 53.5
67.3
      Other Forward Air services50.0
8.2
 28.3
5.7
 21.7
76.7
Forward Air - Total revenue612.4
78.4
 501.1
76.8
 111.3
22.2
TQI - Pharmaceutical services48.8
6.3
 41.8
6.4
 7.0
16.7
Forward Air Solutions - Pool distribution125.2
16.0
 113.4
17.4
 11.8
10.4
Intersegment eliminations(5.4)(0.7) (3.8)(0.6) (1.6)42.1
Consolidated operating revenue$781.0
100.0 % $652.5
100.0 % $128.5
19.7%
         
 Year ended
 December 31,Percent of December 31,Percent of  Percent
 2014Revenue 2013Revenue ChangeChange
Purchased Transportation        
Forward Air        
      Airport-to-airport$183.3
42.7 % $163.3
41.5 % $20.0
12.2%
      Logistics services        
Expedited full truckload - TLX59.8
77.0
 56.2
75.5
 3.6
6.4
Intermodal/drayage21.7
39.2
 3.1
60.8
 18.6
600.0
Total Logistics services81.5
61.3
 59.3
74.6
 22.2
37.4
      Other Forward Air services12.5
25.0
 8.3
29.3
 4.2
50.6
Forward Air - Total purchased transportation277.3
45.3
 230.9
46.1
 46.4
20.1
TQI - Pharmaceutical services24.7
50.6
 23.2
55.5
 1.5
6.5
Forward Air Solutions - Pool distribution36.6
29.3
 34.5
30.4
 2.1
6.1
Intersegment eliminations(4.0)74.1
 (2.9)76.3
 (1.1)37.9
Consolidated purchased transportation$334.6
42.8 % $285.7
43.8 % $48.9
17.1%


Year ended December 31, 2014 compared to Year ended December 31, 2013

Revenues
Operating revenue increased by $128.5 million, or 19.7%, to $781.0 million for the year ended December 31, 2014 from $652.5 million for the year ended December 31, 2013.

Forward Air
Forward Air operating revenue increased $111.3 million, or 22.2%, to $612.4 million from $501.1 million, accounting for 78.4% of consolidated operating revenue for the year ended December 31, 2014. Airport-to-airport revenue, which is the largest component of our consolidated operating revenue, increased $36.1 million, or 9.2%, from $393.3 million. Airport-to-airport revenue accounted for 70.1% of the Forward Air’s operating revenue during the years ended December 31, 2014 compared to

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78.5%Expedited LTL segment for the year ended December 31, 2013.  An increase in tonnage2017 and increase in our base revenue per pound, excluding net fuel surcharge revenue and Forward Air Complete™ (“Complete”) revenue, accounted for $27.4 million of the increase in airport-to-airport revenue. Our airport-to-airport business is priced on a per pound basis and the average revenue per pound, excluding the impact of fuel surcharges and Complete, increased 3.2% for the year ended December 31, 2014 versus the year ended December 31, 2013. Tonnage that transited our network increased by 5.5% during the year ended December 31, 2014 compared with the year ended December 31, 2013.  The remaining increase in airport-to-airport revenue was attributable to higher Complete pick-up and delivery revenue and net fuel surcharge revenue.  Complete pick-up and delivery revenue increased $5.9 million, or 11.3%, during the year ended December 31, 2014 compared to the year ended December 31, 2013.  The increase in Complete revenue is attributable to an increase in the attachment rate of our Complete service to our standard airport-to-airport linehaul service, to 18.1% in 2014 compared to 17.3% in 2013. Net fuel surcharge revenue increased $2.9 million, or 8.7%, during the year ended December 31, 2014 compared to the same period in 2013. Net fuel surcharge revenue increased largely on improved airport-to-airport tonnage volumes.
Logistics revenue, which is primarily TLX and intermodal drayage and priced on a per mile basis, increased $53.5 million, or 67.3%, to $133.0 million for the year ended December 31, 2014 from $79.5 million for the year ended December 31, 2013.  The increase in logistics revenue was mostly attributable to a $50.2 million increase in intermodal drayage revenue in conjunction with the acquisition of CST. TLX revenue also increased $3.3 million, or 4.4%, during the year ended December 31, 2014, compared to the same period in 2013. The increase in TLX revenue was attributable to a 13.9% increase in revenue per mile partially offset by a 8.3% decrease in miles driven to support our TLX revenue. TLX's revenue per mile increased on a shift in business mix that provided a higher revenue per mile due to the required use of more expensive third party transportation providers.
Other revenue, which includes warehousing services and terminal handling, accounts for the final component of Forward Air operating revenue. Other revenue increased $21.7 million, or 76.7%, to $50.0 million during the year ended December 31, 2014 from $28.3 million during the year ended December 31, 2013.  The increase in Forward Air other revenue was mainly attributable to $20.3 million in local delivery work, warehousing and handling revenues associated with the acquisition of CST and a $1.4 million increase in our previously existing Forward Air operations.2016 (in millions):

FASI
Expedited LTL Segment Information
(In millions)
(Unaudited)













Year ended

December 31,
Percent of
December 31,
Percent of


Percent
 2017
Revenue
2016
Revenue
Change
Change
Operating revenue$619.8

100.0%
$570.8

100.0%
$49.0

8.6%












Operating expenses:










Purchased transportation254.9

41.1

225.1

39.5

29.8

13.2
Salaries, wages and employee benefits145.9

23.5

139.0

24.4

6.9

5.0
Operating leases36.7

5.9

34.4

6.0

2.3

6.7
Depreciation and amortization22.1

3.6

21.9

3.8

0.2

0.9
Insurance and claims15.4

2.5

13.2

2.3

2.2

16.7
Fuel expense3.8

0.6

3.3

0.6

0.5

15.2
Other operating expenses52.9

8.6

50.4

8.8

2.5

5.0
Total operating expenses531.7

85.8

487.3

85.4

44.4

9.1
Income from operations$88.1

14.2%
$83.5

14.6%
$4.6

5.5%
FASI
Expedited LTL Operating Statistics







Year ended

December 31, December 31, Percent

2017 2016 Change


 
 
Operating ratio85.8% 85.4% 0.5 %


 
 
Business days254.0
 255.0
 (0.4)
Business weeks50.8
 51.0
 (0.4)


 
 
Expedited LTL:
 
 
Tonnage
 
 
    Total pounds ¹2,513,055
 2,370,788
 6.0
    Average weekly pounds ¹49,470
 46,486
 6.4


 
 
Linehaul shipments
 
 
    Total linehaul4,036,385
 3,757,275
 7.4
    Average weekly79,456
 73,672
 7.9


 
 
Forward Air Complete shipments943,396
 782,425
 20.6
As a percentage of linehaul shipments23.4% 20.8% 12.5


 
 
Average linehaul shipment size623
 631
 (1.3)


 
 
Revenue per pound 2

 
 
    Linehaul yield$17.12
 $17.64
 (2.3)
    Fuel surcharge impact1.20
 0.95
 1.1
    Forward Air Complete impact3.82
 3.33
 2.2
Total Expedited LTL yield$22.14
 $21.92
 1.0 %


 
 


 
 
¹ - In thousands
 
 
2 - In dollars per hundred pound; percentage change is expressed as a percent of total yield.

Revenues
Expedited LTL operating revenue increased $11.8$49.0 million, or 10.4%8.6%, to $125.2$619.8 million for the year ended December 31, 20142017 from $113.4$570.8 million for the same period of 2016. The increase in revenue is mostly the result of increases to Complete activity and fuel surcharge revenues. Linehaul revenue, which is the largest portion of Expedited LTL, increased $12.1 million, or 2.9%, due to the increase in tonnage partly offset by the decrease in linehaul yield noted in the preceding table. The increase in tonnage is due to a growing percentage of total volume from shipments with higher density attributes and a slightly lower length of haul than our traditional shipments, driving the decrease in average base revenue per pound.

The $49.0 million revenue increase is primarily the result of a $16.9 million, or 21.4%, increase in Complete revenue.  The increase in Complete revenue was attributable to an increase in shipping volumes in our Expedited LTL network and a 12.5% increase in the attachment rate of Complete to linehaul shipments. Additionally, compared to the same period in 2016, net fuel surcharge revenue increased $7.6 million largely due to the increase in fuel prices and volume increases. Other terminal based revenues, which includes dedicated local pickup and delivery services, warehousing and terminal handling, increased $12.4 million, or 24.4%, to $63.4 million in 2017 from $51.0 million in the same period of 2016. The increase in other terminal revenue was mainly attributable to increases in dedicated local pickup and delivery.

Purchased Transportation
Expedited LTL’s purchased transportation increased by $29.8 million, or 13.2%, to $254.9 million for the year ended December 31, 2013.  Approximately $5.1 million of the increase in revenue was attributable to new business wins2017 from two new customers that were initiated during February and April 2013. Another $3.0 million of the revenue increase was attributable to new business wins from new customers added during 2014. The remaining increase is the net volume increases from previously existing customers and the impact of rate increases initiated with all customers during the first quarter of 2014. In order to service this new business, FASI opened three new agent stations and two new service centers.
TQI

TQI operating revenue increased $7.0 million, or 16.7%, to $48.8$225.1 million for the year ended December 31, 2014 from $41.82016. As a percentage of segment operating revenue, Expedited LTL purchased transportation was 41.1% during the year ended December 31, 2017 compared to 39.5% for the same period of 2016. The increase is mostly due to a 6.3% increase in Expedited LTL cost per mile. The higher cost per mile is due to increased utilization of third party transportation providers, which are more costly than owner-operators. The increase as a percentage of revenue is also due to increased Complete attachment on higher linehaul volumes. Complete purchased transportation has a higher percentage of revenue than linehaul.

Salaries, Wages, and Benefits

Salaries, wages and employee benefits of Expedited LTL increased by $6.9 million, or 5.0%, to $145.9 million for the year ended December 31, 2013.  Increase2017 from $139.0 million in operating revenue attributable to the year ended December 31, 2014 including a full twelve months of activity as opposed to only ten months during 2013 due to the timing of the TQI acquisition. The impact of a full year of operations was partially offset by a decrease in net fuel surcharge revenue.

Intercompany Eliminations
Intercompany eliminations increased $1.6 million, or 42.1%, to $5.4 million during the year ended December 31, 2014 from $3.8 million during the year ended December 31, 2013.   The intercompany eliminations are the result of truckload, airport-to-airport, and handling services provided between our segments during the years ended December 31, 2014 and 2013.

Purchased Transportation
Purchased transportation increased by $48.9 million, or 17.1%, to $334.6 million for the year ended December 31, 2014 from $285.7 million for the year ended December 31, 2013.  As a percentage of total operating revenue, purchased transportation was 42.8% during the year ended December 31, 2014 compared to 43.8% for the year ended December 31, 2013.






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Forward Air
Forward Air’s purchased transportation increased by $46.4 million, or 20.1%, to $277.3 million for the year ended December 31, 2014 from $230.9 million for the year ended December 31, 2013. As a percentage of segment operating revenue, Forward Air purchased transportation was 45.3% during the year ended December 31, 2014 compared to 46.1% for the year ended December 31, 2013.
Purchased transportation costs for our airport-to-airport network increased $20.0 million, or 12.2%, to $183.3 million for the year ended December 31, 2014 from $163.3 million for the year ended December 31, 2013.  For the year ended December 31, 2014, purchased transportation for our airport-to-airport network increased to 42.7% of airport-to-airport revenue from 41.5% for the year ended December 31, 2013.  The $20.0 million increase is mostly attributable to a 6.6% increase in miles driven by our network of owner-operators or third party transportation providers in addition to a 6.0% increase in cost per mile paid to our network of owner-operators or third party transportation providers.  The increase in miles increased purchased transportation by $8.4 million while the increase in cost per mile increased purchased transportation $8.2 million.  Miles driven by our network of owner-operators or third party transportation providers increased in conjunction with the tonnage increase discussed above and a shift in our customer and route mix. The shift in customer shipping patterns resulted in increased miles run, higher empty miles, and increased usage of third party transportation providers. The shift in customer shipping patterns as well as the need to obtain additional third party power to properly service the higher revenue activity resulted in the increase in the airport-to-airport cost per mile. The remaining $3.4 million increase in airport-to-airport purchased transportation was attributable to increased third party transportation costs associated with the higher Complete volumes discussed above.
Purchased transportation costs for our logistics revenue increased $22.2 million, or 37.4%, to $81.5 million for the year ended December 31, 2014 from $59.3 million for the year ended December 31, 2013. For the year ended December 31, 2014, logistics’ purchased transportation costs represented 61.3% of logistics revenue versus 74.6% for the year ended December 31, 2013. The increase in logistics’ purchased transportation in total dollars was mostly attributable to a $18.6 million increase in intermodal drayage purchased transportation in conjunction with the acquisition of CST. The decline in logistics' purchased transportation as a percentage of revenue was attributable to CST utilizing more Company-employed drivers and less owner-operators and third party transportation providers than our legacy Forward Air operations. TLX purchased transportation also increased $3.6 million and 6.4%. TLX cost per mile increased 15.8% during the year ended December 31, 2014 compared to the same period in 2013, but the increase in cost per mile was partially offset by a 8.3% decrease in miles driven to support our TLX revenue. The changes in TLX miles driven and cost per mile were attributable to the impact of severe weather in the first quarter of 2014 and a shift in customer mix that resulted in the increased use of more expensive third party transportation providers.

     Purchased transportation costs related to our other revenue increased $4.2 million, or 50.6%, to $12.5 million for the year ended December 31, 2014 from $8.3 million for the year ended December 31, 2013. Other purchased transportation costs as a percentage of other revenue decreased to 25.0% of other revenue for the year ended December 31, 2014 from 29.3% for the year ended December 31, 2013.  Other purchased transportation decreased as a percentage of the associated revenue on increased warehousing and handling revenues associated with the acquisition of CST. These CST services have a lower associated purchased transportation cost.

FASI
FASI purchased transportation increased $2.1 million, or 6.1%, to $36.6 million for the year ended December 31, 2014 from $34.5 million for the year ended December 31, 2013.  FASI purchased transportation as a percentage of revenue was 29.3% for the year ended December 31, 2014 compared to 30.4% for the year ended December 31, 2013.  The improvement in FASI purchased transportation as a percentage of revenue was attributable to improved revenue quality due to customer rate increases initiated in the first quarter of 2014 and reduced usage of more costly third party transportation providers. With the on boarding of significant new business in the first and second quarters of 2013, FASI was required to utilize more costly third party transportation providers in order to properly service the new business. However, since start-up of the 2013 business FASI has been able to replace third party transportation providers with less costly owner-operators or Company-employed drivers, modify routes for improved load efficiency and obtain rate increases from the related customers.








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TQI

TQI purchased transportation increased $1.5 million, or 6.5%, to $24.7 million for the year ended December 31, 2014 from $23.2 million for the year ended December 31, 2013.  TQI purchased transportation as a percentage of revenue was 50.6% for the year ended December 31, 2014 compared to 55.5% for the year ended December 31, 2013.  The improvement in TQI purchased transportation as a percentage of revenue was largely due to increased utilization of less costly owner-operators and Company-employed drivers and vehicles as opposed to third party transportation providers and operating efficiencies obtained since installing a new operating system at the beginning of 2014.

Intercompany Eliminations
Intercompany eliminations increased $1.1 million, or 37.9%, to $4.0 million during the year ended December 31, 2014 from $2.9 million during the year ended December 31, 2013.  The intercompany eliminations are the result of truckload and airport-to-airport services provided between our segments during the years ended December 31, 2014 and 2013.
Salaries, Wages, and Benefits
Salaries, wages and employee benefits increased $31.0 million, or 20.5%, to $182.1 million for the year ended December 31, 2014 from $151.1 million for the year ended December 31, 2013.  As a percentage of total operating revenue, salaries, wages and employee benefits was 23.3% during the year ended December 31, 2014 compared to 23.2% in December 31, 2013.

Forward Air
Salaries, wages and employee benefits of Forward Air increased by $26.3 million, or 25.0%, to $131.7 million for the year ended December 31, 2014 from $105.4 million for the year ended December 31, 2013.2016. Salaries, wages and employee benefits were 21.5%23.5% of Forward Air’sExpedited LTL’s operating revenue for the year ended December 31, 20142017 compared to 21.0%24.4% for the year ended December 31, 2013.same period of 2016. The increase in salaries, wages and employee benefits in total dollars and as a percentage of revenue was partially attributable to $17.4 million of salaries, wages and employee benefits from CST. CST salaries, wages and employee benefits are higher as a percentage of revenue than our legacy Forward Air operations due to higher utilization of Company-employed drivers. The remaining $8.9 million increase is attributable to pre-existing Forward Air operations. Approximately $6.2 million of this increase was attributable to increased wages associated with the higher volumes discussed previously and 2013 and 2014 wage increases. The remaining increase was due to a $1.9 million increase in employee incentives, a $0.5 million increase in share-based compensation and $0.3 million increase in employee insurance costs. Employee incentives were increased in conjunction with certain key employees meeting their 2014 performance goals. Share-based compensation increased in conjunction with our 2014 annual share-based grants to employees. Employee insurances costs increased on Affordable Care Act fees and larger health insurance claims incurred during the year ended December 31, 2014 compared to the year ended December 31, 2013.

FASI
Salaries, wages and employee benefits of FASI increased by $2.7 million, or 6.9%, to $42.0 million for the year ended December 31, 2014 from $39.3 million for the year ended December 31, 2013.  As a percentage of FASI operating revenue, salaries, wages and benefits decreased to 33.5% for the year ended December 31, 2014 compared to 34.7% for the year ended December 31, 2013.  FASI salaries, wages and employee benefits are higher as a percentage of operating revenue than our Forward Air segment, as a larger percentage of FASI transportation services are performed by Company-employed drivers.  The increase in salaries, wages and employee benefits in total dollars is largely due to higher wages and benefits which grew in conjunction with the revenue volume increases discussed previously. The improvement as a percentage of revenue was driven by improved dock wages net of increased health insurance costs. The decrease in dock wages was largely the result of installing and improving our terminal conveyor systems. Health insurance costs increased on several large claims incurred during the second and third quarters of 2014.
TQI

Salaries, wages and employee benefits of TQI increased by $2.0 million, or 31.3%, to $8.4 million for the year ended December 31, 2014 from $6.4 million for the year ended December 31, 2013.  As a percentage of TQI operating revenue, salaries, wages and benefits increased to 17.2% for the year ended December 31, 2014 compared to 15.3% for the year ended December 31, 2013.The increase in salaries, wages and employee benefits as a percentage of revenue was driven by higher utilizationprimarily attributable to a a 0.7% decrease in direct Expedited LTL terminal and management salaries as a percentage of Company-employed driversrevenue and increaseda 0.2% decrease in health insurance costs which accounted for 1.3% and 0.6%, respectively, of the 1.9% increase in salaries, wages and benefits as a percentage of revenue. Company-employed driver utilization increased in conjunction with new tractors purchased during 2014 and was offset by theThe decrease in purchased transportation discussed previously.

29

Tabledirect pay as a percentage of Contentsrevenue is the impact of additional revenue on fixed salaries and improved operating efficiencies.


Operating Leases
Operating leases increased by $4.7$2.3 million,, or 16.0%6.7%, to $34.0$36.7 million for the year ended December 31, 20142017 from $29.3$34.4 million in the year ended December 31, 2013.  Operating leases, the largest component of which is facility rent, were 4.4% of consolidated operating revenue for the year ended December 31, 2014 compared with 4.5% for the year ended December 31, 2013.

Forward Air
Operating leases increased $4.7 million, or 23.3%, to $24.9 million for the year ended December 31, 2014 from $20.2 million for the year ended December 31, 2013.2016.  Operating leases were 4.1%5.9% of Forward Air’s operating revenue for the year ended December 31, 2014 compared with 4.0% for the year ended December 31, 2013.  Office and equipment rentals associated with CST accounted for $4.4 million of the increase in operating leases. The remaining increase was driven by a $0.3 million increase in office rentals. The increase in office rent was primarily due to relocations to new facilities or expansion of current facilities.

FASI
Operating leases were $9.0 million during the years ended December 31, 2014 and 2013.  Operating leases were 7.2% of FASIExpedited LTL’s operating revenue for the year ended December 31, 20142017 compared with 7.9%6.0% for the year ended December 31, 2013.  

TQI

Operating2016.  The increase in cost is due to $1.2 million of additional facility lease expenses and a $1.1 million increase in truck, trailer and equipment rentals and leases. Facility leases were $0.1 million duringincreased due to the years ended December 31, 2014 and 2013.  Operatingexpansion of certain facilities. Vehicle leases were 0.2%increased due to the replacement of FASI operating revenue for the years ended December 31, 2014 and 2013. 

older owned power equipment with leased power equipment.
Depreciation and Amortization
DepreciationExpedited LTL depreciation and amortization increased $7.5$0.2 million,, or 31.8%0.9%, to $31.1 million for the year ended December 31, 2014 from $23.6 million for the year ended December 31, 2013.  Depreciation and amortization was 4.0% of consolidated operating revenue for the year ended December 31, 2014 and compared to 3.6% for the year ended December 31, 2013.

Forward Air
Depreciation and amortization decreased $5.5 million, or 34.0%, to $21.7$22.1 million for the year ended December 31, 20142017 from $16.2$21.9 million for the year ended December 31, 2013.2016.  Depreciation and amortization expense as a percentage of Forward AirExpedited LTL operating revenue was 3.5%3.6% in the year ended December 31, 20142017 compared to 3.2%3.8% for the year ended December 31, 2013.  CST depreciation on property and equipment of $0.7 million and amortization on acquired intangibles of $2.6 million accounted for $3.3 million of the increase in depreciation and amortization.2016.   The remaining increase was primarily the result of new trailers, tractors and forklifts purchased for during 2014.

FASI
Depreciation and amortization increased $0.8 million, or 16.0%, to $5.8 million for the year ended December 31, 2014 from $5.0 million for the year ended December 31, 2013.  Depreciation and amortization expense as a percentage of FASI operating revenue was 4.6% for the year ended December 31, 2014 compared to 4.4% for the year ended December 31, 2013.  The increase in FASI depreciation is attributable to new tractors purchased to replace rented trucks, new conveyors and conveyor improvements purchased during 2014.

TQI

Depreciation and amortization increased $1.2 million, or 50.0%, to $3.6 million for the year ended December 31, 2014 from $2.4 million for the year ended December 31, 2013.  Depreciation and amortization expense as a percentage of TQI operating revenue was 7.4% for the year ended December 31, 2014 compared to 5.8% for the year ended December 31, 2013. The increase in depreciation and amortization as a percentage of revenue is attributable to new trailers and tractors purchased for TQI during 2014 and software amortization related to TQI's new operating system.   





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Insurance and Claims
Insurance and claims expense increased $3.2 million, or 25.6%, to $15.7 million for the year ended December 31, 2014 from $12.5 million for the year ended December 31, 2013.  Insurance and claims was 2.0% of consolidated operating revenue during the year ended December 31, 2013 compared to 1.9% for the year ended December 31, 2013.

Forward Air
Forward Air insurance and claims expense increased $3.1 million, or 35.6%, to $11.8 million for the year ended December 31, 2014 from $8.7 million for the year ended December 31, 2013.  Insurance and claims as a percentage of Forward Air’s operating revenue was 1.9% for the year ended December 31, 2014 compared to 1.8% for the year ended December 31, 2013. Approximately $1.7 million of the increase was attributable to insurance and claims associated with CST. The remaining increase was attributable to a $0.6 million increase in cargo claims, $0.5 million increase in vehicle accident damage repairs, $0.2 million increase in vehicle insurance and accident claims and $0.1 million increase in claims related legal and professional fees.

FASI
FASI insurance and claims decreased $0.2 million. or 6.1%, to $3.1 million for the year ended December 31, 2014 from $3.3 million for the year ended December 31, 2013. As a percentage of operating revenue, insurance and claims was 2.5% for the year ended December 31, 2014 compared to 2.9% for the year ended December 31, 2013. The decrease in FASI insurance and claims was largely attributable to a $0.7 million decrease in cargo claims net of a $0.5 million increase in vehicle insurance and accident claims. The increase in vehicle insurance and accident claims was driven by reserves for an accident that occurred in the fourth quarter of 2014.

TQI

TQI insurance and claims increased $0.3 million, or 60.0%, to $0.8 million for the year ended December 31, 2014 from $0.5 million for the year ended December 31, 2013. As a percentage of operating revenue, insurance and claims was 1.7% for the year ended December 31, 2014 compared to 1.2% for the year ended December 31, 2013. The increase in total dollars was attributable to higher insurance premiums as a result of the increase in tractor count in conjunction with capital expenditures discussed previously.

Fuel Expense
Fuel expense increased $5.0 million, or 32.9%, to $20.2 million the year ended December 31, 2014 from $15.2 million million for the year ended December 31, 2013.  Fuel expense was 2.6% of consolidated operating revenue for the year ended December 31, 2014 compared to 2.3% for the year ended December 31, 2013.

Forward Air
Forward Air fuel expense increased $4.4 million, or 110.0%, to $8.4 million for the year ended December 31, 2014 from $4.0 million in the year ended December 31, 2013.  Fuel expense was 1.4% of Forward Air’s operating revenue for the years ended December 31, 2014 compared to 0.8% for the year ended December 31, 2013. Approximately $4.3 million was attributable to fuel expense associated with CST. The remaining increase in fuel was attributable to our previously existing operations and increased in conjunction with the volume increases discussed previously.
FASI
FASI fuel expense increased $0.3 million, or 4.3%, to $7.3 million for the year ended December 31, 2014 from $7.0 million for the year ended December 31, 2013.  Fuel expenses were 5.8% of FASI operating revenue during the year ended December 31, 2014 compared to 6.2% for the year ended December 31, 2013.  FASI fuel expense is significantly higher as a percentage of operating revenue than Forward Air’s fuel expense, as FASI utilizes a higher ratio of Company-employed drivers and Company-owned or leased vehicles in its operations than Forward Air.  The increase in FASI fuel expense was mostly the result of increased Company miles associated with the higher business volumes discussed previously and changes in average fuel prices.





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Table of Contents

TQI

TQI fuel expense increased $0.3 million, or 7.1%, to $4.5 million for the year ended December 31, 2014 from $4.2 million for the year ended December 31, 2013.  Fuel expenses were 9.2% of FASI operating revenue during the year ended December 31, 2014 compared to 10.1% for the year ended December 31, 2013.  TQI fuel expense is significantly higher as a percentage of operating revenue than Forward Air and FASI's fuel expense, as TQI utilizes a higher ratio of Company-employed drivers and Company-owned vehicles in its operations. The 0.9% decrease as percentage of revenue was attributable to lower year-over-year fuel prices during the second half of 2014 and new vehicles with improved transmissions put in service during the second quarter of 2014 that have reduced TQI's fuel cost per mile.

Other Operating Expenses

Other operating expenses increased $16.2 million, or 32.0%, to $66.9 million for the year ended December 31, 2014 from $50.7 million for the year ended December 31, 2013.  Other operating expenses were 8.6% of consolidated operating revenue for the year ended December 31, 2014 compared with 7.8% for the year ended December 31, 2013.

Forward Air
Forward Air other operating expenses increased $13.5 million, or 36.5%, to $50.5 million for the year ended December 31, 2014 from $37.0 million for the year ended December 31, 2013.  Forward Air other operating expenses were 8.2% of operating revenue for the year ended December 31, 2014 compared to 7.4% for the year ended December 31, 2013.  Approximately $10.9 million of the increase in total dollars, or 0.9% as a percentage of revenue was attributabledue to other operating expenses associated with CST. The remainingthe increase in total dollars was attributable to increased variable costs, such as vehicle maintenanceequipment leasing mentioned above instead of purchased equipment.
Insurance and dockClaims
Expedited LTL insurance and terminal supplies, which increased in conjunction with the volume increases discussed previously.
FASI
FASI other operating expensesclaims expense increased $2.2 million, or 16.7%, to $15.4 million for the year ended December 31, 2014 compared to2017 from $13.2 million for the year ended December 31, 2013.  FASI other2016.  Insurance and claims as a percentage of Expedited LTL’s operating expenses were 12.3% of operating revenue was 2.5% for the year ended December 31, 20142017 compared to 11.6%2.3% for the year ended December 31, 2013.2016. The increase in FASI's other operating expenses as a percentage of revenue and in terms of total dollars was driven bypartly attributable to a $1.7$0.7 million increase in agent station costs. As noted above, we opened additional agent stations to service the new business initiated during the firstinsurance premiums associated with our insurance

plan renewals and second quarters of 2013. Agent station expense grew due to a shift in customer shipping destinations to include more volume to our agent locations. As percentage of revenue the$2.0 million increase in agent stations costsvehicle accident claim reserves. These increases were partiallypartly offset by the increasedecreases in revenue exceeding the increase in other operating expenses such as vehicle maintenancedamage and dock and terminal supplies.cargo claims.

Fuel Expense
TQI

TQI other operating expensesExpedited LTL fuel expense increased $1.0$0.5 million, or 71.4%15.2%, to $2.4$3.8 million for the year ended December 31, 2014 compared2017 from $3.3 million in the year ended December 31, 2016.  Fuel expense was 0.6% of Expedited LTL’s operating revenue for the years ended December 31, 2017 and 2016. LTL fuel expenses increased due to $1.4higher year-over-year fuel prices.
Other Operating Expenses
Expedited LTL other operating expenses increased $2.5 million, or 5.0%, to $52.9 million for the year ended December 31, 2013.  FASI other operating expenses were 4.9% of operating revenue for the year ended December 31, 2014 compared to 3.3% for the year ended December 31, 2013. The increase in other operating expenses as percentage of revenue was attributable to the year ended December 31, 2013 being reduced by a $0.6 million gain on the reduction in the fair value of the earn out liability associated with the acquisition of TQI. The reduction in the liability was the result of reductions in the projected cash flows used to estimate the fair value of the liability. The remaining increase in total dollars was attributable to increased variable costs, such as vehicle maintenance and dock and terminal supplies, which increased in conjunction with the volume increases discussed previously.

Intercompany Eliminations
Intercompany eliminations were $1.4 million during the year ended December 31, 2014 compared to $0.9 million for the year ended December 31, 2013. The intercompany eliminations are for agent station services Forward Air and FASI provided each other during the years ended December 31, 2014 and 2013.

Income2017 from Operations
Income from operations increased by $12.0 million, or 14.2%, to $96.4 million for the year ended December 31, 2014 compared with $84.4 million for the year ended December 31, 2013.  Income from operations was 12.3% of consolidated operating revenue for the year ended December 31, 2014 compared with 12.9% for the year ended December 31, 2013.


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Forward Air
Forward Air income from operations increased by $7.4 million, or 9.4%, to $86.1$50.4 million for the year ended December 31, 2014 compared with $78.7 million for the year ended December 31, 2013.   Forward Air’s income from operations was 14.1% of2016.  Expedited LTL other operating revenue for the year ended December 31, 2014 compared with 15.7% for the year ended December 31, 2013.  The increase in operating income was attributable to the acquisition of CST which accounted for $7.1 million of operating income. Excluding CST, the remaining increase in operating income was driven by the increase in airport-to-airport revenue largely offset by higher purchased transportation costs.

FASI
FASI income from operations improved by $3.9 million, to $6.0 million for the year ended December 31, 2014 from $2.1 million for the year ended December 31, 2013.  FASI income from operations was 4.8% of operating revenue for the year ended December 31, 2014 compared 1.9% of operating revenue for the year ended December 31, 2013.  The improvement in operating performance is largely attributable to the increase in revenue as well as improved efficiencies and savings obtained primarily in our dock and total driver costs during the year ended December 31, 2014 compared to the same period in 2013.

TQI

TQI income from operations improved by $0.7 million, or 19.4%, to $4.3 million for the year ended December 31, 2014 from $3.6 million for the year ended December 31, 2013.  TQI income from operations was 8.8% of operating revenue for the year ended December 31, 2014 comparedexpenses were 8.6% of operating revenue for the year ended December 31, 2013.  Improvement in income from operations as percentage of revenue was attributable2017 compared to higher revenue and increased utilization of owner-operators and Company-employed drivers as opposed to more costly third party transportation providers. These decreases were largely offset by a $0.6 million gain on the reduction of the earn out liability increasing income from operations8.8% for the year ended December 31, 2013.2016.  Other operating expenses includes equipment maintenance, terminal and office expenses, professional fees and other costs of transiting our network. The decrease as percentage of revenue was primarily the result of a decrease in legal fees mostly related to indemnification funds received related to the Towne acquisition and lower costs of transiting our network due to the use of third party transportation previously mentioned. The prior period also included a corporate event that did not occur in 2017. These improvements were partly offset by an increase in receivables allowance.

Income from Operations
Interest Expense
Interest expense was $0.6Expedited LTL income from operations increased by $4.6 million, for the year ended December 31, 2014 and increased $0.1 million or 5.5%, or 20.0%, from $0.5 million for the year ended December 31, 2013. Increase is primarily attributable to accrued interest on income tax contingency accruals.
Other, Net
Other, net of $0.3$88.1 million for the year ended December 31, 2014, primarily represents interest income earned on excess cash balances and unrealized gains on trading securities held.

Provision for Income Taxes
The combined federal and state effective tax rate2017 compared with $83.5 million for the year ended December 31, 20142016.   Expedited LTL’s income from operations was 36.3% compared to an effective rate14.2% of 35.1%operating revenue for the year ended December 31, 2013.  The increase in our effective tax rate was largely due to the timing of deductions for incentive stock options.

Net Income
As a result of the foregoing factors, net income increased by $6.7 million, or 12.3%, to $61.2 million2017 compared with 14.6% for the year ended December 31, 2014 compared2016.  Deterioration in income from operations as a percentage of revenue was due to $54.5 million for the year ended December 31, 2013.


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Results of Operationsthird party transportation providers partly offset by higher tonnage driving increased Complete, fuel surcharge and linehaul revenues. The fuel surcharge increase was also due to increased fuel prices.

Truckload Premium Services - Year Ended December 31, 2017 compared to Year Ended December 31, 2016

The following table sets forth our historical financial data for the yearsTruckload Premium Services segment for the year ended December 31, 20132017 and 20122016 (in millions):

Truckload Premium Services Segment Information
Truckload Premium Services Segment Information
(In millions)(In millions)
(Unaudited)(Unaudited)
           
Year endedYear ended
December 31, December 31,   PercentDecember 31, Percent of December 31, Percent of   Percent
2013 2012 Change Change2017 Revenue 2016 Revenue Change Change
Operating revenue$652.5
 $584.4
 $68.1
 11.7 %$179.3
 100.0% $164.3
 100.0 % $15.0
 9.1 %
           
Operating expenses:                  
Purchased transportation285.7
 252.7
 33.0
 13.1
131.3
 73.2
 115.4
 70.2
 15.9
 13.8
Salaries, wages, and employee benefits151.1
 135.0
 16.1
 11.9
Salaries, wages and employee benefits20.4
 11.4
 19.3
 11.7
 1.1
 5.7
Operating leases29.3
 28.0
 1.3
 4.6
0.9
 0.5
 0.3
 0.2
 0.6
 200.0
Depreciation and amortization23.6
 21.1
 2.5
 11.8
6.3
 3.5
 6.5
 4.0
 (0.2) (3.1)
Insurance and claims12.5
 11.3
 1.2
 10.6
5.4
 3.0
 4.8
 2.9
 0.6
 12.5
Fuel expense15.2
 10.0
 5.2
 52.0
3.3
 1.8
 2.6
 1.6
 0.7
 26.9
Other operating expenses50.7
 42.8
 7.9
 18.5
8.5
 4.8
 8.4
 5.1
 0.1
 1.2
Impairment of goodwill, intangibles and other assets

 
 42.4
 25.8
 (42.4) (100.0)
Total operating expenses568.1
 500.9
 67.2
 13.4
176.1
 98.2
 199.7
 121.5
 (23.6) (11.8)
Income from operations84.4
 83.5
 0.9
 1.1
Other income (expense):       
Interest expense(0.5) (0.4) (0.1) 25.0
Other, net0.1
 
 0.1
 100.0
Total other expense(0.4) (0.4) 
 
Income before income taxes84.0
 83.1
 0.9
 1.1
Income taxes29.5
 30.4
 (0.9) (3.0)
Net income$54.5
 $52.7
 $1.8
 3.4 %
Income (loss) from operations$3.2
 1.8% $(35.4) (21.5)% $38.6
 (109.0)%




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The following table sets forth our historical financial data by segment for the years ended December 31, 2013 and 2012 (in millions):
 Year ended
 December 31, Percent of December 31, Percent of   Percent
 2013 Revenue 2012 Revenue Change Change
Operating revenue           
      Forward Air$501.1
 76.8 % $501.7
 85.9 % $(0.6) (0.1)%
      FASI113.4
 17.4
 85.0
 14.5
 28.4
 33.4
      TQI41.8
 6.4
 
 
 41.8
 100.0
      Intercompany eliminations(3.8) (0.6) (2.3) (0.4) (1.5) 65.2
            Total652.5
 100.0
 584.4
 100.0
 68.1
 11.7
            
Purchased transportation           
      Forward Air230.9
 46.1
 231.4
 46.1
 (0.5) (0.2)
      FASI34.5
 30.4
 23.3
 27.4
 11.2
 48.1
      TQI23.2
 55.5
 
 
 23.2
 100.0
      Intercompany eliminations(2.9) 76.3
 (2.0) 87.0
 (0.9) 45.0
            Total285.7
 43.8
 252.7
 43.3
 33.0
 13.1
            
Salaries, wages and employee benefits           
      Forward Air105.4
 21.0
 103.1
 20.6
 2.3
 2.2
      FASI39.3
 34.7
 31.9
 37.5
 7.4
 23.2
      TQI6.4
 15.3
 
 
 6.4
 100.0
            Total151.1
 23.2
 135.0
 23.1
 16.1
 11.9
            
Operating leases           
      Forward Air20.2
 4.0
 20.4
 4.1
 (0.2) (1.0)
      FASI9.0
 7.9
 7.6
 9.0
 1.4
 18.4
      TQI0.1
 0.2
 
 
 0.1
 100.0
            Total29.3
 4.5
 28.0
 4.8
 1.3
 4.6
            
Depreciation and amortization           
      Forward Air16.2
 3.2
 16.4
 3.3
 (0.2) (1.2)
      FASI5.0
 4.4
 4.7
 5.5
 0.3
 6.4
      TQI2.4
 5.8
 
 
 2.4
 100.0
            Total23.6
 3.6
 21.1
 3.6
 2.5
 11.8
            
Insurance and claims           
      Forward Air8.7
 1.8
 8.9
 1.8
 (0.2) (2.2)
      FASI3.3
 2.9
 2.4
 2.8
 0.9
 37.5
      TQI0.5
 1.2
 
 
 0.5
 100.0
            Total12.5
 1.9
 11.3
 1.9
 1.2
 10.6
            
Fuel expense           
      Forward Air4.0
 0.8
 4.2
 0.8
 (0.2) (4.8)
      FASI7.0
 6.2
 5.8
 6.8
 1.2
 20.7
      TQI4.2
 10.1
 
 
 4.2
 100.0
            Total15.2
 2.3
 10.0
 1.7
 5.2
 52.0
            
Other operating expenses           
      Forward Air37.0
 7.4
 35.8
 7.1
 1.2
 3.4
      FASI13.2
 11.6
 7.3
 8.6
 5.9
 80.8
      TQI1.4
 3.3
 
 
 1.4
 100.0
      Intercompany eliminations(0.9) 23.7
 (0.3) 13.0
 (0.6) 200.0
            Total50.7
 7.8
 42.8
 7.3
 7.9
 18.5
            
Income from operations           
      Forward Air78.7
 15.7
 81.5
 16.2
 (2.8) (3.4)
      FASI2.1
 1.9
 2.0
 2.4
 0.1
 5.0
      TQI3.6
 8.6
 
 
 3.6
 100.0
            Total$84.4
 12.9 % $83.5
 14.3 % $0.9
 1.1 %


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The following table presents the components of the Forward Air segment’s operating revenue and purchased transportation for the years ended December 31, 2013 and 2012 (in millions):
 Year ended
 December 31,Percent of December 31,Percent of  Percent
 2013Revenue 2012Revenue ChangeChange
Operating Revenue        
Forward Air        
      Airport-to-airport$393.3
78.5 % $391.2
78.0 % $2.1
0.5 %
      Logistics services        
Expedited full truckload - TLX74.4
14.8
 77.0
15.3
 (2.6)(3.4)
Intermodal/drayage5.1
1.0
 5.9
1.2
 (0.8)(13.6)
Total Logistics services79.5
15.8
 82.9
16.5
 (3.4)(4.1)
      Other Forward Air services28.3
5.7
 27.6
5.5
 0.7
2.5
Forward Air - Total revenue501.1
76.8
 501.7
85.9
 (0.6)(0.1)
TQI - Pharmaceutical services41.8
6.4
 

 41.8
100.0
Forward Air Solutions - Pool distribution113.4
17.4
 85.0
14.5
 28.4
33.4
Intersegment eliminations(3.8)(0.6) (2.3)(0.4) (1.5)65.2
Consolidated operating revenue$652.5
100.0 % $584.4
100.0 % $68.1
11.7 %
         
 Year ended
 December 31,Percent of December 31,Percent of  Percent
 2013Revenue 2012Revenue ChangeChange
Purchased Transportation        
Forward Air        
      Airport-to-airport$163.3
41.5 % $160.7
41.1 % $2.6
1.6 %
      Logistics services        
Expedited full truckload - TLX56.2
75.5
 59.2
76.9
 (3.0)(5.1)
Intermodal/drayage3.1
60.8
 3.5
59.3
 (0.4)(11.4)
Total Logistics services59.3
74.6
 62.7
75.6
 (3.4)(5.4)
      Other Forward Air services8.3
29.3
 8.0
29.0
 0.3
3.8
Forward Air - Total purchased transportation230.9
46.1
 231.4
46.1
 (0.5)(0.2)
TQI - Pharmaceutical services23.2
55.5
 

 23.2
100.0
Forward Air Solutions - Pool distribution34.5
30.4
 23.3
27.4
 11.2
48.1
Intersegment eliminations(2.9)76.3
 (2.0)87.0
 (0.9)45.0
Consolidated purchased transportation$285.7
43.8 % $252.7
43.3 % $33.0
13.1 %


Year ended December 31, 2013 compared to Year ended December 31, 2012
Truckload Premium Services Operating Statistics
  
 Year ended
 December 31, December 31, Percent
 2017 2016 Change
      
    Company driver 1
7,822
 6,740
 16.1 %
    Owner operator 1
45,123
 50,442
 (10.5)
    Third party 1
43,653
 32,358
 34.9
Total Miles96,598
 89,540
 7.9
      
Revenue per mile$1.80
 $1.79
 0.6
      
Cost per mile$1.43
 $1.38
 3.6 %
      
¹ - In thousands     

Revenues
OperatingTLS revenue increased by $68.1$15.0 million, or 11.7%9.1%, to $652.5$179.3 million for the year ended December 31, 20132017 from $584.4$164.3 million in the same period of 2016. The increase in TLS revenue was attributable to new business wins which resulted in a 7.9% increase in miles driven to support revenue.


Purchased Transportation

Purchased transportation costs for our TLS revenue increased $15.9 million, or 13.8%, to $131.3 million for the year ended December 31, 2012.

Forward Air
Forward Air operating revenue decreased $0.6 million, or 0.1%, to $501.1 million2017 from $501.7 million, accounting for 76.8% of consolidated operating revenue for the year ended December 31, 2013. Airport-to-airport revenue, which is the largest component of our consolidated operating revenue, increased $2.1 million, or 0.5%, to $393.3 million from $391.2 million. Airport-to-airport revenue accounted for 78.5% of the Forward Air’s operating revenue during the years ended December 31, 2013 compared

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to 78.0% for the year ended December 31, 2012.  An increase in tonnage net of a decline in our base revenue per pound, excluding net fuel surcharge revenue and Forward Air Complete™ (“Complete”) revenue, accounted for $2.9 million of the increase in airport-to-airport revenue. Our airport-to-airport business is priced on a per pound basis and the average revenue per pound, excluding the impact of fuel surcharges and Complete, decreased 0.4% for the year ended December 31, 2013 versus the year ended December 31, 2012. Tonnage that transited our network increased by 1.4% during the year ended December 31, 2013 compared with the year ended December 31, 2012.  The increase in airport-to-airport revenue was partially offset by a decrease in Complete pick-up and delivery revenue.  Complete pick-up and delivery revenue decreased $0.9 million, or 1.7%, during the year ended December 31, 2013 compared to the year ended December 31, 2012.  The decrease in Complete revenue is attributable to a reduction in the attachment rate of our Complete service to our standard airport-to-airport linehaul service, to 17.3% in 2013 compared to 23.1% in 2012. The decline in the Complete attachment rate was mainly attributable to the loss of a customer. Airport-to-airport net fuel surcharge revenue for the year ended December 31, 2013 was flat compared to the year ended December 31, 2012.
Logistics revenue, which is primarily TLX and priced on a per mile basis, decreased $3.4 million, or 4.1%, to $79.5$115.4 million for the year ended December 31, 2013 from $82.9 million for2016. For the year ended December 31, 2012.  TLX2017, TLS purchased transportation costs represented 73.2% of TLS revenue decreased $2.6 million, or 3.4%, year-over-year as miles drivencompared to support our TLX revenue decreased 3.8%. However,70.2% for the declinesame period in TLX mileage was partially offset by a 0.4%2016. The increase in TLX average revenue per mile.  The change in miles and average revenue per mile is mostlyTLS purchased transportation was attributable to a change7.2% increase in customer mix.  The remaining $0.8 million decreasenon-Company miles driven and a 4.9% increase in logistics revenue was attributable to declines in our drayage business and other non-mileage based services. Drayage services declined $0.8 million on the loss of a customer.
Other revenue, which includes warehousing services and terminal handling, accounts for the final component of Forward Air operating revenue. Other revenue increased $0.7 million, or 2.5%, to $28.3 millionnon-Company cost per mile during the year ended December 31, 2013 from $27.6 million during2017 compared to the year ended December 31, 2012.same period in 2016. The increase in revenue was mainly attributable to container handling services performed at certain terminals.

FASI
FASI operating revenue increased $28.4 million, or 33.4%, to $113.4 million for the year ended December 31, 2013 from $85.0 million for the year ended December 31, 2012.  The increase in revenueTLS miles driven was attributable to new business wins primarily from two new customers that were initiated during the fourth quarter of 2012, February 2013 and April 2013. In order to service this new business FASI opened three new agent stations and two new service centers.
TQI

TQI operating revenue of $41.8 million represents temperature-controlled truckload and less-than-truckload services provided from the acquisition date of March 4, 2013 through December 31, 2013.

Intercompany Eliminations
Intercompany eliminations increased $1.5 million, or 65.2%, to $3.8 million during the year ended December 31, 2013 from $2.3 million during the year ended December 31, 2012.previously mentioned. The intercompany eliminations are the result of truckload, airport-to-airport, and handling services Forward Air provided to FASI, truckload services Forward Air provided to TQI and FASI cartage and handling services provided to Forward Air.

Purchased Transportation
Purchased transportation increased by $33.0 million, or 13.1%, to $285.7 million for the year ended December 31, 2013 from $252.7 million for the year ended December 31, 2012.  As a percentage of total operating revenue, purchased transportation was 43.8% during the year ended December 31, 2013 compared to 43.3% for the year ended December 31, 2012.

Forward Air
Forward Air’s purchased transportation decreased by $0.5 million, or 0.2%, to $230.9 million for the year ended December 31, 2013 from $231.4 million for the year ended December 31, 2012. The decrease in purchased transportation is primarily attributable to 0.6% decrease in the total cost per mile, net of a 0.4% increase in miles driven for the year ended December 31, 2013 versus the year ended December 31, 2012. As a percentage of segment operating revenue, Forward Air purchased transportation was 46.1% during the years ended December 31, 2013 and 2012.

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Purchased transportation costs for our airport-to-airport network increased $2.6 million, or 1.6%, to $163.3 million for the year ended December 31, 2013 from $160.7 million for the year ended December 31, 2012.  For the year ended December 31, 2013, purchased transportation for our airport-to-airport network increased to 41.5% of airport-to-airport revenue from 41.1% for the year ended December 31, 2012.  The $2.6 million increase is partially attributable to a 2.3% increase in miles driven by our network of owner-operators or third party transportation providers in addition to a 0.3% increase in cost per mile paidwas due to our network of owner-operators or third party transportation providers.  The increase in miles increased purchased transportation by $2.9 million while the increase in cost per mile increased purchased transportation $0.4 million.  Miles driven by our network of owner-operators or third party transportation providers increased in conjunction with the tonnage increase discussed above and a shift in our customer and route mix. The 0.3% increase in airport-to-airport cost per mile was mostly the result of increased utilization ofTLS utilizing more costly third party transportation providers as opposed to our network of owner-operators. These increases associated with higher airport-to-airport mileage and cost per mile, were partially offset by a $0.7 million decrease in third party transportation costs associated with the reduced Complete volumes discussed above.
Purchased transportation costs for our logistics revenue decreased $3.4 million, or 5.4%, to $59.3 million for the year ended December 31, 2013 from $62.7 million for the year ended December 31, 2012. For the year ended December 31, 2013, logistics’ purchased transportation costs represented 74.6% of logistics revenue versus 75.6% for the year ended December 31, 2012. The reduction in logistics’ purchased transportation was largely attributable to a $3.0 million, or 5.1%, decrease in TLX purchased transportation.  Miles driven to support our TLX revenue decreased 3.8% and the cost per mile decreased 1.3% year-over-year.   The improvement in the cost per mile was the result of increased utilization of our network of owner-operators, as opposed to more costly third party transportation providers. The remaining $0.4 million decrease in logistics purchase transportation was attributable to $0.4 million decrease in our drayage business. Purchased transportation for our drayage services declined in conjunction with the drayage revenue decline discussed previously.
     Purchased transportation costs related to our other revenue increased $0.3 million, or 3.8%, to $8.3 million for the year ended December 31, 2013 from $8.0 million for the year ended December 31, 2012. Other purchased transportation costs as a percentage of other revenue increased to 29.3% of other revenue for the year ended December 31, 2013 from 29.0% for the year ended December 31, 2012.  Other purchased transportation increased as a percentage of the associated revenue as certain airport-to-airport linehaul business required the use of local pick-up and delivery services. This new business required us to incur other purchased transportation costs without direct corresponding other revenue.

FASI
FASI purchased transportation increased $11.2 million, or 48.1%, to $34.5 million for the year ended December 31, 2013 from $23.3 million for the year ended December 31, 2012.  FASI purchased transportation as a percentage of revenue was 30.4% for the year ended December 31, 2013 compared to 27.4% for the year ended December 31, 2012.cover miles. The increase in FASITLS purchased transportation as a percentage of revenue was attributable to TLS revenue per mile not increasing in proportion with the new business discussed above having an increased linehaul component which increased the utilization of owner-operators and third-party transportation providers.increase in TLS cost per mile.

TQI

TQI purchased transportation of $23.2 million, or 55.5% of revenue, represents costs associated with payments to owner-operators, Forward Air and third party transportation providers for services performed from the acquisition date of March 4, 2013 through December 31, 2013.

Intercompany Eliminations
Intercompany eliminations increased $0.9 million, or 45.0%, to $2.9 million during the year ended December 31, 2013 from $2.0 million during the year ended December 31, 2012. The intercompany eliminations are the result of truckload, airport-to-airport, and handling services Forward Air provided to FASI, truckload services Forward Air provided to TQI and FASI cartage and handling services provided to Forward Air.
Salaries, Wages, and Benefits

Salaries, wages and employee benefits of TLS increased $16.1by $1.1 million, or 11.9%5.7%, to $151.1$20.4 million in the year ended December 31, 2017 from $19.3 million in the same period of 2016. Salaries, wages and employee benefits were 11.4% of TLS’s operating revenue in the year ended December 31, 2017 compared to 11.7% for the same period of 2016. The decrease in salaries, wages and employee benefits as a percentage of revenue was mostly attributable to the increase in revenue outpacing the increase in pay to Company drivers and office staff.

Operating Leases

Operating leases increased $0.6 million, or 200.0%, to $0.9 million for the year ended December 31, 20132017 from $135.0$0.3 million for the year ended December 31, 2012.  As a percentagesame period in 2016. Operating leases were 0.5% of total operating revenue, salaries, wages and employee benefits was 23.2% during the year ended December 31, 2013 compared to 23.1% in December 31, 2012.



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Forward Air
Salaries, wages and employee benefits of Forward Air increased by $2.3 million, or 2.2%, to $105.4 million for the year ended December 31, 2013 from $103.1 million for the year ended December 31, 2012.  Salaries, wages and employee benefits were 21.0% of Forward Air’sTLS operating revenue for the year ended December 31, 20132017 compared to 20.6%0.2% for the year ended December 31, 2012.same period of 2016. The $0.6 million increase in salaries, wages and employee benefits in total dollars and as a percentage of revenue was mainlycost is due to increased health insurance and workers' compensation expenses and higher wages and benefits paid to employees, net of reductions in employee incentives. Health insurance and workers' compensation expenses increased $2.0 millionadditional trailer rentals for the year ended December 31, 2013 compared to the year ended December 31, 2012. The increase was largely driven by increased health insurance claims in 2013 and favorable claim development in the second quarter of 2012 identified in our semi-annual actuarial review. A similar favorable development did not recur in 2013. Wages and benefits paid to employees increased $2.5 million, or 3.0%, mainly as a result of 2013 cost of living increases and a full year of 2012 merit pay increases. Accruals for employee incentives decreased approximately $2.2 million as incentives were reduced in conjunction with Forward Air not meeting earnings and performance goals.

FASI
Salaries, wages and employee benefits of FASI increased by $7.4 million, or 23.2%, to $39.3 million for the year ended December 31, 2013 from $31.9 million for the year ended December 31, 2012.  As a percentage of FASI operating revenue, salaries, wages and benefits decreased to 34.7% for the year ended December 31, 2013 compared to 37.5% for the year ended December 31, 2012.  FASI salaries, wages and employee benefits are higher as a percentage of operating revenue than our Forward Air segment, as a larger percentage of FASI transportation services are performed by Company-employed drivers.  The increase in salaries, wages and employee benefits in total dollars is largely due to higher wages and benefits that increased in conjunction with the revenue volumes discussed previously. The decline as a percentage of revenue is largely attributable to improved terminal labor efficiency during 2013 and leverage on fixed salaries and benefits as a result of the increased revenue volumes discussed above.
Despite the improvement as percentage of revenue FASI salaries, wages and benefits were adversely impacted by the new business start up in late February 2013. Due to the anticipated volumes from the new business, FASI maintained higher headcount, primarily of driver personnel, during January and February which resulted in approximately $0.1 million of additional costs during the first quarter of 2013.

TQI

TQI salaries, wages and employee benefits were $6.4 million, or 15.3% of revenue, and represent salaries, wages and benefits for Company-employed drivers, other operations personnel and TQI management since the acquisition on March 4, 2013 through December 31, 2013.

Operating Leases
Operating leases increased by $1.3 million, or 4.6%, to $29.3 million for the year ended December 31, 2013 from $28.0 million in the year ended December 31, 2012.  Operating leases, the largest component of which is facility rent, were 4.5% of consolidated operating revenue for the year ended December 31, 2013 compared with 4.8% for the year ended December 31, 2012.

Forward Air
Operating leases decreased $0.2 million, or 1.0%, to $20.2 million for the year ended December 31, 2013 from $20.4 million for the year ended December 31, 2012.  Operating leases were 4.0% of Forward Air’s operating revenue for the year ended December 31, 2013 compared with 4.1% for the year ended December 31, 2012.  The decrease in operating leases was the result of a $0.4 million decrease in trailer and $0.2 million decrease in truck rentals, partially offset by a $0.4 million increase in facility rent. The decline in trailer and truck rentals was in conjunction with new trailers and trucks purchased during 2013. Office rent increased on relocation of certain facilities to larger, more expensive facilities.

FASI
Operating leases increased $1.4 million, or 18.4%, to $9.0 million for the year ended December 31, 2013 from $7.6 million for the year ended December 31, 2012.  Operating leases were 7.9% of FASI operating revenue for the year ended December 31, 2013 compared with 9.0% for the year ended December 31, 2012.  The increase in total dollars was attributable to $1.4 million increase for additional trailer and truck leases and rentals due to the increased revenue volumes discussed previously.

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Further, FASI facility lease expense did not increase for the new locations opened in conjunction with the new business, as the new locations were either agent stations or service centers operated within a customer's facility.

TQI

Operating lease expense for TQI was $0.1 million, or 0.2% of operating revenue, for the year ended December 31, 2013, as currently TQI does not utilize leased or rented equipment and only leases one facility for its administrative offices.wins mentioned above.

Depreciation and Amortization
Depreciation and amortization increased $2.5 million, or 11.8%, to $23.6 million for the year ended December 31, 2013 from $21.1 million for the year ended December 31, 2012.  Depreciation and amortization was 3.6% of consolidated operating revenue for the years ended December 31, 2013 and 2012.

Forward Air
Depreciation and amortization decreased $0.2 million, or 1.2%3.1%, to $16.2$6.3 million for the year ended December 31, 20132017 from $16.4$6.5 million for the year ended December 31, 2012.2016.  Depreciation and amortization expense as a percentage of Forward AirTLS operating revenue was 3.2% in the year ended December 31, 2013 compared to 3.3%3.5% for the year ended December 31, 2012.  Depreciation decreased year-over-year as certain internally developed software and older trailers became fully depreciated, but these decreases were2017 compared to 4.0% for the same period in 2016. The decrease was due to the impairment of TQI intangible assets in the second quarter of 2016 leading to lower on-going amortization expense. This decrease was partially offset by increased trailer depreciation on new trucks and trailers purchased during 2013.2017.

FASIInsurance and Claims

DepreciationTLS insurance and amortizationclaims increased $0.3$0.6 million, or 6.4%12.5%, to $5.0$5.4 million for the year ended December 31, 20132017 from $4.7$4.8 million for the year ended December 31, 2012.  Depreciation and amortization expense as2016. As a percentage of FASI operating revenue, insurance and claims was 4.4%3.0% for the year ended December 31, 20132017 compared to 5.5%2.9% for the year ended December 31, 2012.2016. The increase in FASI depreciation iswas due to higher vehicle accident claim reserves. The increase was also attributable to new tractors purchased to replace aging, fully depreciated equipment.

TQI

TQI depreciationhigher insurance premiums associated with our insurance plan renewals and amortization of $2.4 million, or 5.8% of revenue, represents $0.9 million of depreciation on acquired equipment and $1.5 million of amortization on acquired intangible assets since the acquisition of TQI on March 4, 2013.

Insurance and Claims
Insurance and claims expense increased $1.2 million, or 10.6%, to $12.5 million for the year ended December 31, 2013 from $11.3 million for the year ended December 31, 2012.  Insurance and claims was 1.9% of consolidated operating revenue during the years ended December 31, 2013 and 2012.

Forward Air
Forward Air insurance and claims expense decreased $0.2 million, or 2.2%, to $8.7 million for the year ended December 31, 2013 from $8.9 million for the year ended December 31, 2012.  Insurance and claims as a percentage of Forward Air’s operating revenue was 1.8% for the years ended December 31, 2013 and 2012. The decrease in Forward Air insurance and claims was driven by a $0.9 million decrease inhigher cargo claims partiallypartly offset by a $0.5 million increase in vehicle accident repairs andbenefit from a $0.2 million increase inprior period insurance related costs. Cargo claims decreased due to 2012 including several unusually large claims, while 2013 did not include any similar claims.premium audit.

FASIFuel Expense

FASI insurance and claimsTLS fuel expense increased $0.9 million.$0.7 million, or 37.5%26.9%, to $3.3 million for the year ended December 31, 20132017 from $2.4$2.6 million for the year ended December 31, 2012.2016.  Fuel expenses were 1.8% of TLS operating revenue during the year ended December 31, 2017 compared to 1.6% for the year ended December 31, 2016.  The increase as a percentage of revenue was mostly attributable to higher year-over-year fuel prices and the increase in Company driver miles.

Other Operating Expenses

TLS other operating expenses increased $0.1 million, or 1.2%, to $8.5 million for the year ended December 31, 2017 compared to $8.4 million for the year ended December 31, 2016.  TLS other operating expenses were 4.8% of operating revenue for the year ended December 31, 2017 compared to 5.1% for the year ended December 31, 2016. Other operating expenses includes equipment maintenance, terminal and office expenses, professional fees and other costs of transiting shipments. The increase was attributable to a $0.2 million increase in equipment maintenance and a $0.1 million increase in transit costs. These increases were mostly offset by a $0.2 million decrease in losses on destroyed equipment.


Impairment of goodwill, intangibles and other assets
In the second quarter of 2016, we determined there were indicators of potential impairment of goodwill and other long lived assets acquired in the TQI acquisition. Based on our analysis we recorded $42.4 million in total impairment charges related to TQI’s goodwill and other long lived assets. During the year ended December 31, 2017, there were no impairment charges recognized.
Income from Operations
TLS results from operations increased by $38.6 million to $3.2 million in income from operations for the year ended December 31, 2017 compared with a $35.4 million loss from operations for the same period in 2016. Excluding the impairment charges, the deterioration in results from operations was due to increased utilization of third party transportation providers which led to the increase in cost per mile outpacing the increase in revenue per mile.


Pool Distribution - Year Ended December 31, 2017 compared to Year Ended December 31, 2016

The following table sets forth our historical financial data of the Pool Distribution segment for the year ended December 31, 2017 and 2016 (in millions):

Pool Distribution Segment Information
(In millions)
(Unaudited)
            
 Year ended
 December 31, Percent of December 31, Percent of   Percent
 2017 Revenue 2016 Revenue Change Change
Operating revenue$164.2
 100.0% $148.6
 100.0% $15.6
 10.5%
            
Operating expenses:           
Purchased transportation43.2
 26.3
 40.0
 26.9
 3.2
 8.0
Salaries, wages and employee benefits62.7
 38.2
 56.8
 38.2
 5.9
 10.4
Operating leases13.3
 8.1
 12.7
 8.6
 0.6
 4.7
Depreciation and amortization6.8
 4.1
 6.0
 4.0
 0.8
 13.3
Insurance and claims4.7
 2.9
 4.4
 3.0
 0.3
 6.8
Fuel expense5.5
 3.3
 4.8
 3.2
 0.7
 14.6
Other operating expenses21.6
 13.2
 20.3
 13.7
 1.3
 6.4
Total operating expenses157.8
 96.1
 145.0
 97.6
 12.8
 8.8
Income from operations$6.4
 3.9% $3.6
 2.4% $2.8
 77.8%

Revenues
Pool operating revenue increased $15.6 million, or 10.5%, to $164.2 million for the year ended December 31, 2017 from $148.6 million for the year ended December 31, 2016.  The revenue increase was due to increased volumes from previously existing customers, new business and rate increases.

Purchased Transportation

Pool purchased transportation increased $3.2 million, or 8.0%, to $43.2 million for the year ended December 31, 2017 from $40.0 million for the year ended December 31, 2016.  Pool purchased transportation as a percentage of revenue was 26.3% for the year ended December 31, 2017 compared to 26.9% for the same period in 2016.  The improvement in Pool purchased transportation as a percentage of revenue was attributable to an increased utilization of owner-operators over more costly third party carriers and revenue increases associated with rate increases.

Salaries, Wages, and Benefits
Salaries, wages and employee benefits of Pool increased by $5.9 million, or 10.4%, to $62.7 million for the year ended December 31, 2017 from $56.8 million for the year ended December 31, 2016.  As a percentage of Pool operating revenue, salaries, wages and benefits were 38.2% for the years ended December 31, 2017 and 2016.  As a percentage of revenue, increases in dock pay and employee incentive were offset by decreases in Company driver pay. Dock pay increased as a percentage of revenue as increasing revenue volumes required the use of more costly contract labor.

Operating Leases

Operating leases increased $0.6 million, or 4.7%, to $13.3 million for the year ended December 31, 2017 from $12.7 million for the year ended December 31, 2016.  Operating leases were 8.1% of Pool operating revenue for the year ended December 31, 2017 compared with 8.6% for the year ended December 31, 2016.  Operating leases increased in total dollars due to additional truck and trailer leases and rentals used to provide capacity for additional business wins throughout the network,

partially offset by reduced facility rent driven by higher rent in 2016 attributable to the transition and relocation of certain terminals. The decrease as a percentage of revenue is attributable to increased revenue.

Depreciation and Amortization

Depreciation and amortization increased $0.8 million, or 13.3%, to $6.8 million for the year ended December 31, 2017 compared to $6.0 million for the same period in 2016.  Depreciation and amortization expense as a percentage of Pool operating revenue was 4.1% for the year ended December 31, 2017 compared to 4.0% for the year ended December 31, 2016.  The increase in Pool depreciation and amortization in total dollars was due to the allocation of trailer depreciation, which reflects Pool's increased utilization of our trailer fleet. This increase was partly offset by a decrease in tractor depreciation due to the increased use of rentals and leases mentioned above.

Insurance and Claims

Pool insurance and claims increased $0.3 million, or 6.8%, to $4.7 million for the year ended December 31, 2017 from $4.4 million for the year ended December 31, 2016. As a percentage of operating revenue, insurance and claims was 2.9% for the year ended December 31, 20132017 compared to 2.8%3.0% for the year ended December 31, 2012.2016. The increase in FASI insurance and claimsdecrease as a percentage of revenue was largely attributabledue to a $0.4 million increasedecrease in cargo claims, a $0.3 million increasepartly offset by increases in vehicle accident repairs and a $0.2 million increase in reserves for accident claims and related insurance costs.




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TQI

TQI insurance and claims of $0.5 million, or 1.2% of revenue, includes $0.4 million for insurance premiums and $0.1 million of vehicle accident repairs since the TQI acquisition on March 4, 2013 through December 31, 2013.claim reserves.

Fuel Expense

FuelPool fuel expense increased $5.2$0.7 million, or 52.0%14.6%, to $15.2$5.5 million for the year ended December 31, 2013 and2017 from $10.0$4.8 million for the year ended December 31, 2012.  Fuel expense was 2.3% of consolidated operating revenue for the year ended December 31, 2013 compared to 1.7% for the year ended December 31, 2012.

Forward Air
Forward Air fuel expense decreased $0.2 million, or 4.8%, to $4.0 million for the year ended December 31, 2013 from $4.2 million in the year ended December 31, 2012.  Fuel expense was 0.8% of Forward Air’s operating revenue for the years ended December 31, 2013 and 2012.

FASI
FASI fuel expense increased $1.2 million, or 20.7%, to $7.0 million for the year ended December 31, 2013 from $5.8 million for the year ended December 31, 2012.2016.  Fuel expenses were 6.2%3.3% of FASIPool operating revenue during the year ended December 31, 20132017 compared to 6.8%3.2% for the year ended December 31, 2012.  FASI2016.  Pool fuel expense is significantlyexpenses increased in total dollars due to higher as a percentage of operatingyear-over-year fuel prices and higher revenue than Forward Air’s fuel expense, as FASI utilizes a higher ratio of Company-employed drivers and Company-owned or leased vehicles in its operations than Forward Air.  The increase in FASI fuel expense was mostly the result of increased Company miles associated with the higher business volumes discussed previously and changes in average fuel prices.

TQI

TQI fuel expense was $4.2 million, or 10.1% of revenue, and represents fuel expense incurred since the acquisition of TQI on March 4, 2013 through December 31, 2013. TQI fuel expense is significantly higher as a percentage of operating revenue than Forward Air and FASI's fuel expense, as TQI utilizes a higher ratio of Company-employed drivers and Company-owned vehicles in its operations.volumes.

Other Operating Expenses

OtherPool other operating expenses increased $7.9$1.3 million, or 18.5%6.4%, to $50.7$21.6 million for the year ended December 31, 2013 from $42.82017 compared to $20.3 million for the year ended December 31, 2012.  Other operating expenses were 7.8% of consolidated operating revenue for the year ended December 31, 2013 compared with 7.3% for the year ended December 31, 2012.

Forward Air
Forward Air other operating expenses increased $1.2 million, or 3.4%, to $37.0 million for the year ended December 31, 2013 from $35.8 million for the year ended December 31, 2012.  Forward Air2016.  Pool other operating expenses were 7.4%13.2% of operating revenue for the year ended December 31, 20132017 compared to 7.1%13.7% for the year ended December 31, 2012.  The increase in other2016. Other operating expenses in total dollars isincludes equipment maintenance, terminal and office expenses, professional fees and other over-the-road costs.  As a percentage of revenue the decrease was attributable to increased variable costs, such as vehicle maintenance anda 0.3% decrease in dock and terminal supplies, duringfacility related costs, a 0.2% decrease in legal and professional fees and 0.2% decrease due to improved agent station margins. These improvements were partly offset by losses incurred on the sale of old equipment. The dock and facility related cost improvements were mainly attributable to 2016 including the start up of new business, while similar costs were not incurred in 2017. The decrease in legal fees is primarily related to costs associated with a 2016 Department of Transportation safety audit that were not incurred in 2017.

Income from Operations

Pool income from operations increased by $2.8 million, or 77.8% to $6.4 million for the year ended December 31, 2013 compared to2017 from $3.6 million for the year ended December 31, 2012.2016.  Pool income from operations was 3.9% of operating revenue for the year ended December 31, 2017 compared with 2.4% of operating revenue for the year ended December 31, 2016.  The improvement in Pool income from operations was primarily the result of higher revenue volumes, current year rate increases, purchased transportation efficiencies and lower facility costs.


Intermodal - Year Ended December 31, 2017 compared to Year Ended December 31, 2016

The following table sets forth our historical financial data of the Intermodal segment for the year ended December 31, 2017 and 2016 (in millions):

Intermodal Segment Information
(In millions)
(Unaudited)
            
 Year ended
 December 31, Percent of December 31, Percent of   Percent
 2017 Revenue 2016 Revenue Change Change
Operating revenue$148.9
 100.0% $103.7
 100.0% $45.2
 43.6%
            
Operating expenses:           
Purchased transportation58.6
 39.4
 36.2
 34.9
 22.4
 61.9
Salaries, wages and employee benefits33.5
 22.5
 25.2
 24.3
 8.3
 32.9
Operating leases13.5
 9.1
 12.0
 11.6
 1.5
 12.5
Depreciation and amortization5.8
 3.9
 3.9
 3.8
 1.9
 48.7
Insurance and claims4.2
 2.8
 3.0
 2.9
 1.2
 40.0
Fuel expense3.9
 2.6
 2.5
 2.4
 1.4
 56.0
Other operating expenses16.7
 11.2
 9.9
 9.5
 6.8
 68.7
Total operating expenses136.2
 91.5
 92.7
 89.4
 43.5
 46.9
Income from operations$12.7
 8.5% $11.0
 10.6% $1.7
 15.5%

Revenues

Intermodal operating revenue increased $45.2 million, or 43.6%, to $148.9 million for the year ended December 31, 2017 from $103.7 million for the same period in 2016. The increases in operating revenue were primarily attributable to the acquisition of Atlantic, Triumph and Ace and the impact of increased fuel surcharges.

Purchased Transportation

Intermodal purchased transportation increased $22.4 million, or 61.9%, to $58.6 million for the year ended December 31, 2017 from $36.2 million for the same period in 2016.  Intermodal purchased transportation as a percentage of revenue was 39.4% for the year ended December 31, 2017 compared to 34.9% for the year ended December 31, 2016.  The increase in Intermodal purchased transportation as a percentage of revenue was attributable to the Atlantic acquisition, which had a higher utilization of owner-operators as opposed to Company-employed drivers. The increase is also attributable to rate increases to our owner-operators.

Salaries, Wages, and Benefits

Intermodal salaries, wages and employee benefits increased $8.3 million, or 32.9%, to $33.5 million for the year ended December 31, 2017 compared to $25.2 million for the year ended December 31, 2016.  As a percentage of Intermodal operating revenue, salaries, wages and benefits decreased to 22.5% for the year ended December 31, 2017 compared to 24.3% for the same period in 2016. The improvement in salaries, wages and employee benefits as a percentage of revenue was primarily due to leveraging the increase in revenue on office and administrative salaries leading to a 0.8% decrease as a percentage of revenue. The improvement is also due to a 0.5% decrease as a percentage of revenue for lower workers' compensation and health insurance costs and an additional 0.5% decrease as a percentage of revenue due to dock efficiencies.

Operating Leases

Operating leases increased $1.5 million, or 12.5% to $13.5 million for the year ended December 31, 2017 from $12.0 million for the same period in 2016.  Operating leases were 9.1% of Intermodal operating revenue for the year ended December 31, 2017 compared with 11.6% in the same period of 2016.  Operating leases decreased as a percentage of revenue due to slightly

increasing trailer rental charges while other revenue that does not require trailer rentals increased at a more rapid rate. The decrease as a percentage of revenue is also attributable to utilization of owned equipment acquired as part of Atlantic and the increase in revenue out-pacing the increase in facility rents.

Depreciation and Amortization

Depreciation and amortization increased $1.9 million, or 48.7%, to $5.8 million for the year ended December 31, 2017 from $3.9 million for the same period in 2016. Depreciation and amortization expense as a percentage of Intermodal operating revenue was 3.9% for the year ended December 31, 2017 compared to 3.8% for the same period of 2016. The higher depreciation and amortization was due to equipment and intangible assets acquired with Atlantic, Triumph and Ace.

Insurance and Claims

Intermodal insurance and claims expense increased $1.2 million, or 40.0%, to $4.2 million for the year ended December 31, 2017 from $3.0 million for the year ended December 31, 2016.   Intermodal insurance and claims were 2.8% of operating revenue for the year ended December 31, 2017 compared with 2.9% for the same period in 2016. The increase in Intermodal insurance and claims was primarily attributable to higher insurance premiums and increased vehicle accident claim reserves due to an increased vehicle fleet as a result of the acquisitions.

Fuel Expense

Intermodal fuel expense increased $1.4 million, or 56.0%, to $3.9 million for the year ended December 31, 2017 from $2.5 million in the same period of 2016.  Fuel expenses were 2.6% of Intermodal operating revenue for the year ended December 31, 2017 compared to 2.4% in the same period of 2016.  Intermodal fuel expenses increased due to higher year-over-year fuel prices and revenue volumes. These increases were partially offset by increased utilization of owner-operators.

Other Operating Expenses

Intermodal other operating expenses increased $6.8 million, or 68.7%, to $16.7 million for the year ended December 31, 2017 compared to $9.9 million for the same period of 2016.  Intermodal other operating expenses as a percentage of revenue was mostly attributable to $1.1 million of merger and acquisition related costs, $0.2 million increase in bad debt reserves and $0.8 million increase in other taxes and licenses. These increases were partially offset by a $0.8 million increase in gains on the disposal of operating equipment for the year ended December 31, 20132017 were 11.2% compared to 9.5% for the same period of 2016.  The increase in Intermodal other operating expenses was due mostly due to a $3.8 million increase in container related rental and storage charges associated with revenue increases discussed previously. The remaining increase was due to increased terminal expenses and other variable costs, such as maintenance and tolls, corresponding with the increases in revenue, and legal and professional fees related to the acquisition of Atlantic.

Income from Operations

Intermodal’s income from operations increased by $1.7 million, or 15.5%, to $12.7 million for the year ended December 31, 2012.2017 compared with $11.0 million for the same period in 2016.  Income from operations as a percentage of Intermodal operating revenue was 8.5% for the year ended December 31, 2017 compared to 10.6% in the same period of 2016.  The increase in operating income in total dollars was primarily attributable to the Atlantic, Triumph and Ace acquisitions. The decrease in income from operations as a percentage of revenue was attributable to increased amortization associated with Intermodal's acquisitions, lower margins on acquired business and acquisition related legal and professional fees.

FASIOther Operations

FASIOther operating activity improved from a $2.7 million operating loss during the year ended December 31, 2016 to a $1.8 million operating loss during the year ended December 31, 2017. The year ended December 31, 2017, includes $1.2 million in loss development reserves for vehicle and workers' compensation claims, $0.9 million of executive severance costs and $0.4 of turn in costs from old Towne equipment. These costs were partly offset by $0.7 million of indemnification funds received related to the Towne acquisition. These costs and benefits were kept at the corporate level and not passed through to our operating segments.

The $2.7 million in operating loss included in other operations and corporate activities for the year ended December 31, 2016, was primarily for $1.7 million in loss development reserves resulting from our semi-annual actuarial analyses of our workers' compensation claims. Other operations for the year ended December 31, 2016 also included a $1.0 million increase to our reserve for remaining net payments on duplicate facilities vacated following the Towne acquisition, as several facilities had yet to be sub-leased.



Results of Operations

The following table sets forth our historical financial data for the years ended December 31, 2016 and 2015 (in millions):
 Year ended December 31,
 2016 2015 Change Percent Change
Operating revenue:       
Expedited LTL$570.8
 $577.0
 $(6.2) (1.1)%
Truckload Premium Services164.3
 153.3
 11.0
 7.2
Pool Distribution148.6
 130.0
 18.6
 14.3
Intermodal103.7
 104.3
 (0.6) (0.6)
Eliminations and other operations(4.9) (5.5) 0.6
 (10.9)
Operating revenue982.5
 959.1
 23.4
 2.4
Operating expenses:       
   Purchased transportation413.4
 408.8
 4.6
 1.1
   Salaries, wages, and employee benefits242.0
 240.6
 1.4
 0.6
   Operating leases60.5
 66.3
 (5.8) (8.7)
   Depreciation and amortization38.2
 37.1
 1.1
 3.0
   Insurance and claims25.4
 21.5
 3.9
 18.1
   Fuel expense13.2
 15.9
 (2.7) (17.0)
   Other operating expenses87.4
 87.1
 0.3
 0.3
   Impairment of goodwill, intangibles and other assets42.4
 
 42.4
 100.0
      Total operating expenses922.5
 877.3
 45.2
 5.2
Income (loss) from operations:       
Expedited LTL83.5
 79.2
 4.3
 5.4
Truckload Premium Services(35.4) 13.3
 (48.7) (366.2)
Pool Distribution3.6
 3.9
 (0.3) (7.7)
Intermodal11.0
 11.9
 (0.9) (7.6)
Other operations(2.7) (26.5) 23.8
 (89.8)
Income from operations60.0
 81.8
 (21.8) (26.7)
Other expense:       
   Interest expense(1.6) (2.0) 0.4
 (20.0)
   Other, net
 (0.1) 0.1
 (100.0)
      Total other expense(1.6) (2.1) 0.5
 (23.8)
Income before income taxes58.4
 79.7
 (21.3) (26.7)
Income taxes30.7
 24.1
 6.6
 27.4
Net income$27.7
 $55.6
 $(27.9) (50.2)%





Expedited LTL - Year Ended December 31, 2016 compared to Year Ended December 31, 2015

The following table sets forth our historical financial data of the Expedited LTL segment for the year ended December 31, 2016 and 2015 (in millions):

Expedited LTL Segment Information
(In millions)
(Unaudited)
            
 Year ended
 December 31, Percent of December 31, Percent of   Percent
 2016 Revenue 2015 Revenue Change Change
Operating revenue$570.8
 100.0% $577.0
 100.0% $(6.2) (1.1)%
            
Operating expenses:           
Purchased transportation225.1
 39.4
 242.5
 42.0
 (17.4) (7.2)
Salaries, wages and employee benefits139.0
 24.4
 143.2
 24.8
 (4.2) (2.9)
Operating leases34.4
 6.0
 30.7
 5.3
 3.7
 12.1
Depreciation and amortization21.9
 3.8
 21.1
 3.7
 0.8
 3.8
Insurance and claims13.2
 2.3
 10.1
 1.8
 3.1
 30.7
Fuel expense3.3
 0.6
 4.0
 0.7
 (0.7) (17.5)
Other operating expenses50.4
 8.8
 46.2
 8.0
 4.2
 9.1
Total operating expenses487.3
 85.4
 497.8
 86.3
 (10.5) (2.1)
Income from operations$83.5
 14.6% $79.2
 13.7% $4.3
 5.4 %
Expedited LTL Operating Statistics
      
 Year ended
 December 31, December 31, Percent
 2016 2015 Change
      
Operating ratio85.4% 86.3% (1.0)%
      
Business days255.0
 255.0
 
Business weeks51.0
 51.0
 
      
Expedited LTL:     
Tonnage     
    Total pounds ¹2,370,788
 2,408,424
 (1.6)
    Average weekly pounds ¹46,486
 47,224
 (1.6)
      
Linehaul shipments     
    Total linehaul3,757,275
 3,764,310
 (0.2)
    Average weekly73,672
 73,810
 (0.2)
      
Forward Air Complete shipments782,425
 848,325
 (7.8)
As a percentage of linehaul shipments20.8% 22.5% (7.6)
      
Average linehaul shipment size631
 640
 (1.4)
      
Revenue per pound 2
     
    Linehaul yield$17.64
 $17.27
 1.7
    Fuel surcharge impact0.95
 1.15
 (0.9)
    Forward Air Complete impact3.33
 3.33
 
Total Expedited LTL yield$21.92
 $21.75
 0.8 %
      
      
¹ - In thousands     
2 - In dollars per hundred pound; percentage change is expressed as a percent of total yield.

Revenues
Expedited LTL operating expenses increased $5.9revenue decreased $6.2 million, or 80.8%1.1%, to $570.8 million for the year ended December 31, 2016 from $577.0 million for the same period of 2015. The decrease in revenue is mostly the result of a $7.8 million decrease in net fuel surcharge revenue, Complete revenue and other terminal based revenues, partly offset by a $1.6 million increase in linehaul revenue.  The increase in linehaul revenue is attributable to the linehaul yield changes noted in the preceding table. The increase in average linehaul revenue per pound was attributable to targeted rate increases implemented in the fourth quarter of 2015. Tonnage was slightly down primarily due to the attrition of acquired, poorly-priced Towne revenue since 2015 and a sluggish economic environment mostly offset by the tonnage increases attributable to a February 2016 change to our dim-factor standard. This change in dim-factor standard allows us to capture more billable tonnage on certain shipments.

Complete revenue decreased $1.2 million, or 1.6%, during the year ended December 31, 2016 compared to the same period of 2015.  The decrease in Complete revenue was attributable to declines in linehaul shipment counts and a 7.6% decrease in the attachment rate of Complete activity to linehaul shipments. These declines in Complete activity are in conjunction with the attrition of Towne revenue discussed above. Compared to the same period in 2015, net fuel surcharge revenue decreased $5.0 million largely due to the decline in fuel prices. Other terminal based revenues, which includes warehousing services and terminal handling, decreased $1.6 million, or 3.0%, to $51.0 million for the year ended December 31, 2016 from $52.6 million in the same period of 2015. The decrease in other terminal revenue was mainly attributable to attrition of acquired Towne activity.
Purchased Transportation
Expedited LTL’s purchased transportation decreased by $17.4 million, or 7.2%, to $225.1 million for the year ended December 31, 2016 from $242.5 million for the year ended December 31, 2015. As a percentage of segment operating revenue, Expedited LTL purchased transportation was 39.4% during the year ended December 31, 2016 compared to 42.0% for the same period of 2015. The decrease in total dollars and as a percentage of revenue is due to a 4.0% decrease in Expedited LTL cost per mile, improved revenue per mile due to yield and dim-factor changes discussed previously and improved network efficiency. The Expedited LTL cost per mile decrease and improvement in network efficiencies were largely the result of higher utilization of owner-operators instead of more costly third party transportation providers.

Salaries, Wages, and Benefits

Salaries, wages and employee benefits of Expedited LTL decreased by $4.2 million, or 2.9%, to $139.0 million for the year ended December 31, 2016 from $143.2 million in the same period of 2015. Salaries, wages and employee benefits were 24.4% of Expedited LTL’s operating revenue for the year ended December 31, 2016 compared to 24.8% for the same period of 2015. The decrease in salaries, wages and employee benefits in total dollars was primarily attributable to a $9.9 million, or 8.4%, decrease in wages associated with the decrease in shipping volumes discussed previously as well as improved synergies in 2016 compared to 2015. This decrease was partly offset by higher workers' compensation and health insurance costs, which accounted for a $1.3 million and $2.8 million increase, respectively, and a $1.6 million increase to incentives and share based compensation.

Operating Leases
Operating leases increased $3.7 million, or 12.1%, to $34.4 million for the year ended December 31, 2016 from $30.7 million for the year ended December 31, 2015.  Operating leases were 6.0% of Expedited LTL’s operating revenue for the year ended December 31, 2016 compared with 5.3% for the year ended December 31, 2015.  The increase in cost is due to a $2.6 million increase in facility lease expenses resulting from a full year of Towne activity and $1.1 million of additional truck, trailer and equipment rentals and leases.
Depreciation and Amortization
Expedited LTL depreciation and amortization increased $0.8 million, or 3.8%, to $21.9 million for the year ended December 31, 2016 from $21.1 million for the year ended December 31, 2015.  Depreciation and amortization expense as a percentage of Expedited LTL operating revenue was 3.8% in the year ended December 31, 2016 compared to 3.7% for the year ended December 31, 2015.   The increase was primarily the result of trailers purchased during 2016, added trailers from the Towne acquisition and information technology upgrades.
Insurance and Claims
Expedited LTL insurance and claims expense increased $3.1 million, or 30.7%, to $13.2 million for the year ended December 31, 2013 compared to $7.32016 from $10.1 million for the year ended December 31, 2012.  FASI2015.  Insurance and claims as a percentage of Expedited LTL’s operating revenue was 2.3% for the year ended December 31, 2016 compared to 1.8% for the year ended December 31,

2015. The increase was due to a $3.3 million increase in insurance premiums and a $0.4 million increase in cargo claims. These increases were partly offset by a $0.6 million decrease in claims related legal and professional fees. The increase in insurance premiums is driven by higher premiums from our insurance providers a well as the addition of new trailers and equipment discussed above.
Fuel Expense
Expedited LTL fuel expense decreased $0.7 million, or 17.5%, to $3.3 million for the year ended December 31, 2016 from $4.0 million in the year ended December 31, 2015.  Fuel expense was 0.6% of Expedited LTL’s operating revenue for the years ended December 31, 2016 compared to 0.7% for the year ended December 31, 2015. Expedited LTL fuel expenses decreased due to the decline in year-over-year fuel prices.
Other Operating Expenses
Expedited LTL other operating expenses increased $4.2 million, or 9.1%, to $50.4 million for the year ended December 31, 2016 from $46.2 million for the year ended December 31, 2015.  Expedited LTL other operating expenses were 11.6%8.8% of operating revenue for the year ended December 31, 20132016 compared to 8.6%8.0% for the year ended December 31, 2012.2015.  The increase in FASI's other operating expensestotal dollars and as a percentage of revenue and in terms of total dollars, was driven by a $4.5 million increase in agent station costs. As noted above, we opened additional agent stations to service the new business initiated during February and April 2013.

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The remaining increase is attributable to higher variable terminal and maintenance costs which increased in conjunction with the revenue volumes discussed previously.

TQI

TQI other operating expenses were $1.4 million, or 3.3% of revenue, and represent costs such as vehicle maintenance and miscellaneous office and administrative expenses incurred since the acquisition of TQI on March 4, 2013 through December 31, 2013. Other operating expenses for TQI were reduced by $0.6 million reduction in the fair value of the earn out liability associated with the acquisition of TQI. The reduction in the liability was the result of reductionsincreases in sales promotions for a customer appreciation event during the third quarter of 2016, higher vehicle maintenance expenses and increased costs, such as tolls, associated with our increased utilization of owner-operators. Also, during 2016, additional costs were incurred for the redesign of a new logo and brand image and for legal and professional fees in a successful response to a union movement at one of our locations.
Income from Operations
Expedited LTL income from operations increased by $4.3 million, or 5.4%, to $83.5 million for the year ended December 31, 2016 compared with $79.2 million for the year ended December 31, 2015.   Expedited LTL’s income from operations was 14.6% of operating revenue for the year ended December 31, 2016 compared with 13.7% for the year ended December 31, 2015.  The improvement in income from operations was mostly due to improved pricing, the change to our dim-factor standard and operating efficiencies in purchased transportation.




Truckload Premium Services - Year Ended December 31, 2016 compared to Year Ended December 31, 2015

The following table sets forth our historical financial data of the Truckload Premium Services segment for the year ended December 31, 2016 and 2015 (in millions):

Truckload Premium Services Segment Information
(In millions)
(Unaudited)
            
 Year ended
 December 31, Percent of December 31, Percent of   Percent
 2016 Revenue 2015 Revenue Change Change
Operating revenue$164.3
 100.0 % $153.3
 100.0% $11.0
 7.2 %
            
Operating expenses:           
Purchased transportation115.4
 70.2
 101.0
 65.9
 14.4
 14.3
Salaries, wages and employee benefits19.3
 11.7
 19.1
 12.5
 0.2
 1.0
Operating leases0.3
 0.2
 0.5
 0.3
 (0.2) (40.0)
Depreciation and amortization6.5
 4.0
 6.2
 4.0
 0.3
 4.8
Insurance and claims4.8
 2.9
 2.9
 1.9
 1.9
 65.5
Fuel expense2.6
 1.6
 3.3
 2.2
 (0.7) (21.2)
Other operating expenses8.4
 5.1
 7.0
 4.6
 1.4
 20.0
Impairment of goodwill, intangibles and other assets
42.4
 25.8
 
 
 42.4
 100.0
Total operating expenses199.7
 121.5
 140.0
 91.3
 59.7
 42.6
Income from operations$(35.4) (21.5)% $13.3
 8.7% $(48.7) (366.2)%

Truckload Premium Services Operating Statistics
  
 Year ended
 December 31, December 31, Percent
 2016 2015 Change
      
    Company driver 1
6,740
 7,291
 (7.6)%
    Owner operator 1
50,442
 37,597
 34.2
    Third party 1
32,358
 29,517
 9.6
Total Miles89,540
 74,405
 20.3
      
Revenue per mile$1.79
 $1.97
 (9.1)
      
Cost per mile$1.38
 $1.44
 (4.2)%
      
¹ - In thousands     

Revenues
TLS revenue increased $11.0 million, or 7.2%, to $164.3 million for the year ended December 31, 2016 from $153.3 million in the projected cash flows usedsame period of 2015. TLS' revenue increase was the result of a 20.3% mileage increase due to estimatenew business wins, partly offset by a 9.1% decrease in revenue per mile. Revenue per mile declined due to the fair value of the liability.decrease in pharmaceutical revenue

Intercompany Eliminationswhich historically has a higher revenue per mile than traditional truckload business. TLS' revenue per mile also decreased as a result of a shift in business mix away from accounts that require use of more expensive third party transportation providers.

Intercompany eliminations were $0.9Purchased Transportation

Purchased transportation costs for our TLS revenue increased $14.4 million, or 14.3%, to $115.4 million for the year ended December 31, 2016 from $101.0 million for the year ended December 31, 2015. For the year ended December 31, 2016, TLS purchased transportation costs represented 70.2% of TLS revenue compared to 65.9% for the same period in 2015. The increase in TLS purchased transportation was attributable to a 23.4% increase in non-Company miles driven during the year ended December 31, 20132016 compared to the same period in 2015. The increase in miles was slightly offset by a 5.1% decrease in non-Company cost per mile during the year ended December 31, 2016 compared to the same period of 2015. The increase in TLS miles driven was attributable to new business wins discussed above. The decrease in cost per mile was due to TLS' ability to utilize owner-operators to cover the additional miles instead of more costly third party transportation providers. The increase in TLS purchased transportation as a percentage of revenue was attributable to TLS cost per mile not decreasing in proportion with the decline in TLS revenue per mile.

Salaries, Wages, and Benefits

Salaries, wages and employee benefits of TLS increased by $0.2 million, or 1.0%, to $19.3 million in the year ended December 31, 2016 from $19.1 million in the same period of 2015. Salaries, wages and employee benefits were 11.7% of TLS’s operating revenue in the year ended December 31, 2016 compared to 12.5% for the same period of 2015. The decrease in salaries, wages and employee benefits as a percentage of revenue was mostly attributable to TLS maintaining relatively flat salaries, wages and employee benefits during a period of revenue growth.

Operating Leases

Operating leases decreased $0.2 million, or 40.0%, to $0.3 million for the year ended December 31, 2012. The intercompany eliminations are for agent station services Forward Air and FASI provided each other during the years ended December 31, 2013 and 2012.

Income2016 from Operations
Income from operations increased by $0.9 million, or 1.1%, to $84.4$0.5 million for the year ended December 31, 2013 compared with $83.5 million for the year ended December 31, 2012.  Income from operations was 12.9%same period in 2015. Operating leases were 0.2% of consolidatedTLS operating revenue for the year ended December 31, 20132016 compared with 14.3%to 0.3% for the year ended December 31, 2012.same period of 2015. The decrease in expense is due to reduced trailer rentals.

Forward AirDepreciation and Amortization

Forward Air income from operations decreased by $2.8Depreciation and amortization increased $0.3 million, or 3.4%4.8%, to $78.7$6.5 million for the year ended December 31, 2013 compared with $81.52016 from $6.2 million for the year ended December 31, 2012.   Forward Air’s income2015.  Depreciation and amortization expense as a percentage of TLS operating revenue was 4.0% for the years ended December 31, 2016 and 2015. The increase in total dollars was due to trailers purchased during 2016 and a full year of depreciation for tractors purchased during 2015. These increases were partly offset by the impairment of TQI intangible assets in the second quarter of 2016 leading to a lower amortization expense of acquired customer relationships and non-compete agreements.

Insurance and Claims

TLS insurance and claims increased $1.9 million, or 65.5%, to $4.8 million for the year ended December 31, 2016 from operations$2.9 million for the year ended December 31, 2015. As a percentage of operating revenue, insurance and claims was 15.7%2.9% for the year ended December 31, 2016 compared to 1.9% for the year ended December 31, 2015. The increase was due to a $0.8 million increase in vehicle insurance premiums, a $0.9 million increase in vehicle accident claim reserves and a $0.2 increase in vehicle accident damage repairs. The higher insurance premiums were driven by current year insurance renewals.

Fuel Expense

TLS fuel expense decreased $0.7 million, or 21.2%, to $2.6 million for the year ended December 31, 2016 from $3.3 million for the year ended December 31, 2015.  Fuel expenses were 1.6% of TLS operating revenue during the year ended December 31, 2016 compared to 2.2% for the year ended December 31, 2015.  The decrease was attributable to a decline in year-over-year fuel prices and a decrease in Company-employed driver miles, which are primarily for our pharmaceutical business.

Other Operating Expenses

TLS other operating expenses increased $1.4 million, or 20.0%, to $8.4 million for the year ended December 31, 2016 compared to $7.0 million for the year ended December 31, 2015.  TLS other operating expenses were 5.1% of operating revenue for the year ended December 31, 20132016 compared with 16.2%to 4.6% for the year ended December 31, 2012.2015. The declineincrease was attributable to

owner-operator and company driver recruiting costs increasing $0.2 million on efforts to add additional drivers throughout the network. An additional $0.5 million was attributable to a $0.2 million loss on destroyed trailers in 2016 compared to a $0.3 million gain on the sale of trailers during 2015. The remaining increase was due to $0.3 million in legal expenses and $0.4 million in additional costs to handle the expanding TLS business mentioned above, such as tolls and vehicle maintenance.

Impairment of goodwill, intangibles and other assets
In conjunction with our policy to test goodwill annually for impairment as of June 30, we determined there were indicators of potential impairment of goodwill and other long lived assets assigned to the TQI reporting unit as of June 30, 2016. Based on our impairment analysis, we recorded $42.4 million in total impairment charges related to TQI’s goodwill and other long lived assets.
Income from Operations
TLS results from operations decreased by $48.7 million to a $35.4 million loss from operations for the year ended December 31, 2016 compared with $13.3 million in income from operations for the same period in 2015.  In addition to the impairment charges, the deterioration in results from operations was primarilydue to the result of reduced revenue decline in the pharmaceutical business and increased workers' compensation and health insurance costs.TLS revenue per mile declining at a faster pace than our cost per mile.

FASIPool Distribution - Year Ended December 31, 2016 compared to Year Ended December 31, 2015

FASI income from operations improved by $0.1The following table sets forth our historical financial data of the Pool Distribution segment for the year ended December 31, 2016 and 2015 (in millions):

Pool Distribution Segment Information
(In millions)
(Unaudited)
            
 Year ended
 December 31, Percent of December 31, Percent of   Percent
 2016 Revenue 2015 Revenue Change Change
Operating revenue$148.6
 100.0% $130.0
 100.0% $18.6
 14.3 %
            
Operating expenses:           
Purchased transportation40.0
 26.9
 35.0
 26.9
 5.0
 14.3
Salaries, wages and employee benefits56.8
 38.2
 48.8
 37.5
 8.0
 16.4
Operating leases12.7
 8.5
 10.2
 7.8
 2.5
 24.5
Depreciation and amortization6.0
 4.0
 6.0
 4.6
 
 
Insurance and claims4.4
 3.0
 3.7
 2.8
 0.7
 18.9
Fuel expense4.8
 3.2
 5.4
 4.2
 (0.6) (11.1)
Other operating expenses20.3
 13.7
 17.0
 13.1
 3.3
 19.4
Total operating expenses145.0
 97.6
 126.1
 97.0
 18.9
 15.0
Income from operations$3.6
 2.4% $3.9
 3.0% $(0.3) (7.7)%

Revenues
Pool operating revenue increased $18.6 million, or 5.0%14.3%, to $2.1$148.6 million for the year ended December 31, 20132016 from $2.0$130.0 million for the year ended December 31, 2012.  FASI income2015.  The increase was attributable to new customer business wins, current year rate increases and increased volumes from operationspreviously existing customers. These increases were partially offset by a decrease in net fuel surcharge revenue.

Purchased Transportation

Pool purchased transportation increased $5.0 million, or 14.3%, to $40.0 million for the year ended December 31, 2016 from $35.0 million for the year ended December 31, 2015.  Pool purchased transportation as a percentage of revenue was 1.9%26.9% for the years ended December 31, 2016 and 2015.  The $5.0 million increase in Pool purchased transportation was attributable to an increase in owner-operator and third party carrier usage to handle the additional revenue mentioned above.

Salaries, Wages, and Benefits
Salaries, wages and employee benefits of Pool increased by $8.0 million, or 16.4%, to $56.8 million for the year ended December 31, 2016 from $48.8 million for the year ended December 31, 2015.  As a percentage of Pool operating revenue, salaries, wages and benefits increased to 38.2% for the year ended December 31, 2016 compared to 37.5% for the year ended December 31, 2015.  The increase in salaries, wages and benefits as a percentage of revenue was the result of a 1.3% increase as a percentage of revenue in dock pay. The increase in dock pay is attributable to dock inefficiencies created by the onboarding of new business. This was partly offset by decreases as a percentage of revenue in administrative salaries, wages and benefits and driver pay.

Operating Leases

Operating leases increased $2.5 million, or 24.5%, to $12.7 million for the year ended December 31, 2016 from $10.2 million for the year ended December 31, 2015.  Operating leases were 8.5% of Pool operating revenue for the year ended December 31, 2016 compared with 7.8% for the year ended December 31, 2015.  Operating leases increased due to $2.0 million of additional

facility rent expense as certain terminals moved to larger facilities to handle additional business wins. The remaining $0.5 million increase is attributable to higher truck rentals for additional business wins throughout the network.

Depreciation and Amortization

Depreciation and amortization was $6.0 million for the year ended December 31, 2016 and 2015.  Depreciation and amortization expense as a percentage of Pool operating revenue was 4.0% for the year ended December 31, 2016 compared to 4.6% for the year ended December 31, 2015.  Depreciation and amortization decreased as a percentage of revenue as Pool utilized more truck rentals, owner-operators and purchased transportation instead of Company-owned equipment to provide the capacity for the increase in revenue.

Insurance and Claims

Pool insurance and claims increased $0.7 million, or 18.9%, to $4.4 million for the year ended December 31, 2016 from $3.7 million for the year ended December 31, 2015. As a percentage of operating revenue, insurance and claims was 3.0% for the year ended December 31, 2016 compared to 2.8% for the year ended December 31, 2015. The increase in Pool insurance and claims in total dollars and as a percentage of revenue was attributable to a $0.4 million increase in claims related fees, a $0.3 million increase in insurance premiums and a $0.2 increase in vehicle accident claim reserves. These increases were slightly offset by a $0.2 million decrease in cargo claims.

Fuel Expense

Pool fuel expense decreased $0.6 million, or 11.1%, to $4.8 million for the year ended December 31, 2016 from $5.4 million for the year ended December 31, 2015.  Fuel expenses were 3.2% of Pool operating revenue during the year ended December 31, 2016 compared to 4.2% for the year ended December 31, 2015.  Pool fuel expenses decreased due to a decline in year-over-year fuel prices, but were partially offset by the impact of higher revenue volumes.

Other Operating Expenses

Pool other operating expenses increased $3.3 million, or 19.4%, to $20.3 million for the year ended December 31, 2016 compared to $17.0 million for the year ended December 31, 2015.  Pool other operating expenses were 13.7% of operating revenue for the year ended December 31, 20132016 compared to 13.1% for the year ended December 31, 2015.  As a percentage of revenue the increase was attributable to a 0.4% increase in dock and facility related costs and a 0.2% increase in legal fees. The dock and facility related cost increase was mainly attributable to the start up of new business. The legal fees are primarily related to a Department of Transportation safety audit.

Income from Operations

Pool income from operations deteriorated by $0.3 million, or 7.7% to $3.6 million for the year ended December 31, 2016 from $3.9 million for the year ended December 31, 2015.  Pool income from operations was 2.4% of operating revenue for the year ended December 31, 2012.2016 compared with 3.0% of operating revenue for the year ended December 31, 2015.  The decline in incomePool operating results was primarily the result of increased facility and dock handling costs for the on-boarding of new business. These increases in expenses were partly negated by the increased revenue from operations as a percentage of revenue is largely attributable to start upnew business wins and integration costs as FASI's struggled to efficiently integrate new business.current year customer rate increases.

TQI
Intermodal - Year Ended December 31, 2016 compared to Year Ended December 31, 2015

TQI income from operations was $3.6The following table sets forth our historical financial data of the Intermodal segment for the year ended December 31, 2016 and 2015 (in millions):

Intermodal Segment Information
(In millions)
(Unaudited)
            
 Year ended
 December 31, Percent of December 31, Percent of   Percent
 2016 Revenue 2015 Revenue Change Change
Operating revenue$103.7
 100.0% $104.3
 100.0% $(0.6) (0.6)%
            
Operating expenses:           
Purchased transportation36.2
 34.9
 33.8
 32.4
 2.4
 7.1
Salaries, wages and employee benefits25.2
 24.3
 24.4
 23.4
 0.8
 3.3
Operating leases12.0
 11.6
 11.7
 11.2
 0.3
 2.6
Depreciation and amortization3.9
 3.8
 3.8
 3.6
 0.1
 2.6
Insurance and claims3.0
 2.9
 2.6
 2.5
 0.4
 15.4
Fuel expense2.5
 2.4
 3.2
 3.1
 (0.7) (21.9)
Other operating expenses9.9
 9.5
 12.9
 12.4
 (3.0) (23.3)
Total operating expenses92.7
 89.4
 92.4
 88.6
 0.3
 0.3
Income from operations$11.0
 10.6% $11.9
 11.4% $(0.9) (7.6)%

Revenues

Intermodal operating revenue decreased $0.6 million, or 8.6% of revenue, since the acquisition of TQI on March 4, 2013 through December 31, 2013. TQI income from operations benefited from the $0.6 million reduction in the fair value of the earn out liability associated with the acquisition of TQI.

Interest Expense
Interest expense was $0.50.6%, to $103.7 million for the year ended December 31, 20132016 from $104.3 million for the same period in 2015. The decrease in operating revenue was primarily attributable to the negative impact of reduced fuel surcharges, decreased rental and storage revenues and suppressed market conditions. The decrease was partially alleviated by increased $0.1volumes associated with the acquisition of Ace and Triumph.

Purchased Transportation

Intermodal purchased transportation increased $2.4 million, or 25.0%7.1%, from $0.4to $36.2 million for the year ended December 31, 2012. Increase is primarily2016 from $33.8 million for the same period in 2015.  Intermodal purchased transportation as a fullpercentage of revenue was 34.9% for the year ended December 31, 2016 compared to 32.4% for the year ended December 31, 2015.  The increase in Intermodal purchased transportation as a percentage of fees associated with our linerevenue was attributable to higher utilization of creditowner-operators as opposed to Company-employed drivers in select markets. The increase as a percentage of revenue was also due to a change in business mix as revenues, such as rental and accrued interest on income tax contingency accruals.storage revenues, that do not not utilize owner-operators decreased during the year ended December 31, 2016 compared to the same period of 2015.

Other, NetSalaries, Wages, and Benefits

Other, net of $0.1Intermodal salaries, wages and employee benefits increased $0.8 million, or 3.3%, to $25.2 million for the year ended December 31, 2013, primarily represents interest income earned on excess cash balances and unrealized gains on trading securities held.





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Table of Contents

Provision for Income Taxes
The combined federal and state effective tax rate for the year ended December 31, 2013 was 35.1%2016 compared to an effective rate of 36.7% for the year ended December 31, 2012.  The reduction in our effective tax rate was due to the 2013 retroactive reinstatement of alternative fuel tax credits for 2012 and benefits obtained from disqualified dispositions by employees of previously non-deductible incentive stock options.

Net Income
As a result of the foregoing factors, net income increased by $1.8 million, or 3.4%, to $54.5$24.4 million for the year ended December 31, 20132015.  As a percentage of Intermodal operating revenue, salaries, wages and benefits increased to 24.3% for the year ended December 31, 2016 compared to $52.723.4% for the same period in 2015. The deterioration in salaries, wages and employee benefits as a percentage of revenue is attributable to increased administrative staffing due to the acquisitions, merit increases and increased workers' compensation and health insurance costs. These increases were partially offset by less reliance on Company-employed drivers.





Operating Leases

Operating leases increased $0.3 million, or 2.6% to $12.0 million for the year ended December 31, 2012.2016 from $11.7 million for the same period in 2015.  Operating leases were 11.6% of Intermodal operating revenue for the year ended December 31, 2016 compared with 11.2% in the same period of 2015.  Operating leases increased due to a $0.6 million increase in rent expense for additional facilities assumed with the acquisitions, partly offset by a decrease in tractor rentals.

Depreciation and Amortization
43
Depreciation and amortization increased $0.1 million, or 2.6%, to $3.9 million for the year ended December 31, 2016 from $3.8 million for the same period in 2015. Depreciation and amortization expense as a percentage of Intermodal operating revenue was 3.8% for the year ended December 31, 2016 compared to 3.6% for the same period of 2015. The increase in depreciation and amortization was due to increased tractor depreciation due to additional tractors acquired from Triumph.


Insurance and Claims

Intermodal insurance and claims expense increased $0.4 million, or 15.4%, to $3.0 million for the year ended December 31, 2016 from $2.6 million for the year ended December 31, 2015.   Intermodal insurance and claims were 2.9% of operating revenue for the year ended December 31, 2016 compared with 2.5% for the same period in 2015. The increase in Intermodal insurance and claims was attributable to higher insurance premiums and an increased vehicle fleet as a result of the acquisitions.

Fuel Expense

Intermodal fuel expense decreased $0.7 million, or 21.9%, to $2.5 million for the year ended December 31, 2016 from $3.2 million in the same period of 2015.  Fuel expenses were 2.4% of Intermodal operating revenue for the year ended December 31, 2016 compared to 3.1% in the same period of 2015.  Intermodal fuel expenses decreased primarily as a result of the year-over-year decline in fuel prices, declining revenue and increased utilization of owner-operators.

Other Operating Expenses

Intermodal other operating expenses decreased $3.0 million, or 23.3%, to $9.9 million for the year ended December 31, 2016 compared to $12.9 million for the same period of 2015.  Intermodal other operating expenses for the year ended December 31, 2016 were 9.5% compared to 12.4% for the same period of 2015.  The decrease in Intermodal other operating expenses was due mostly to a decline in container related rental and storage charges.

Income from Operations

Intermodal’s income from operations decreased by $0.9 million, or 7.6%, to $11.0 million for the year ended December 31, 2016 compared with $11.9 million for the same period in 2015.  Income from operations as a percentage of Intermodal operating revenue was 10.6% for the year ended December 31, 2016 compared to 11.4% in the same period of 2015.  The deterioration in operating income was primarily attributable to decreased fuel surcharges, decreased rental and storage revenues and suppressed market conditions. The deterioration was partially offset by the operating income contributed by the Ace and Triumph acquisitions.



Other Operations

Other operations improved from a $26.5 million operating loss during the year ended December 31, 2015 to a $2.7 million operating loss during the year ended December 31, 2016. The year-over-year improvement in other operations and corporate activities was largely due to $23.5 million of Towne acquisition and integration costs included in results for the year ended December 31, 2015 and no similar costs being included in the same period of 2016. The prior year acquisition and integration costs included $2.6 million of severance obligations and $11.7 million in reserves for remaining net payments, on duplicate facilities vacated during the year ended December 31, 2015. The expenses associated with the severance obligations and vacated, duplicate facility costs were recognized in the salaries, wages and benefits and operating lease line items, respectively. During the year ended December 31, 2015, we also incurred expense of $9.2 million for various other integration and transaction related costs which are largely included in other operating expenses. Other operations for the year ended December 31, 2015 also included approximately $3.0 million of additional expenses associated with our semi-annual actuarial analyses of vehicle and workers' compensation claims. The $2.7 million in operating loss included in other operations and corporate activities for the year ended December 31, 2016, was primarily for $1.7 million in loss development reserves resulting from our semi-annual actuarial analyses of our workers' compensation claims. Other operations for the year ended December 31, 2016 also included a $1.0 million increase to our reserve for remaining net payments on duplicate facilities vacated following the Towne acquisition, as several facilities have yet to be sub-leased.


Discussion of Critical Accounting Policies

Our consolidated financial statements have been prepared in accordance with United States generally accepted accounting principles (“GAAP”).  The preparation of financial statements in accordance with GAAP requires our management to make estimates and assumptions that affect the amounts reported in the consolidated financial statements and accompanying notes.  Our estimates and assumptions are based on historical experience and changes in the business environment.  However, actual results may differ from estimates under different conditions, sometimes materially.  Critical accounting policies and estimates are defined as those that are both most important to the portrayal of our financial condition and results and require management’s most subjective judgments.

Allowance for Doubtful Accounts

We evaluateThe Company evaluates the collectibilitycollectability of ourits accounts receivable based on a combination of factors. In circumstances in which managementthe Company is aware of a specific customer’s inability to meet its financial obligations to usthe Company (for example, bankruptcy filings, or accounts turned over for collection or litigation), we recordthe Company records a specific reserve for these bad debts against amounts due to reduce the net recognized receivable to the amount wethe Company reasonably believebelieves will be collected. For all other customers, we recognizethe Company recognizes reserves for these bad debts based on the length of time the receivables are past due. Specifically, amounts that are 90 days or more past due are reserved at 50%50.0% for Forward Air's airport-to-airportExpedited LTL, 10.0% for Intermodal, 25.0% for Pool and TLX operations, 10%up to 50.0% for Forward Air's intermodal drayage operations, 25% for FASI, 10% for TQI's pharmaceutical operations and 50% for TQI's non-pharmaceutical operations.TLS. If circumstances change (i.e., we experiencethe Company experiences higher than expected defaults or an unexpected material adverse change in a customer’s ability to meet its financial obligations to us)the Company), the estimates of the recoverability of amounts due to usthe Company could be changed by a material amount. Accounts are written off after all means of collection, including legal action, have been exhausted.

Allowance for Revenue Adjustments

Our allowance for revenue adjustments consists of amounts reserved for billing rate changes that are not captured upon load initiation. These adjustments generally arise: (i) when the sales department contemporaneously grants small rate changes (“spot quotes”) to customers that differ from the standard rates in the system; (ii) when freight requires dimensionalization or is reweighed resulting in a different required rate; (iii) when billing errors occur; and (iv) when data entry errors occur. When appropriate, permanent rate changes are initiated and reflected in the system. We monitor the manual revenue adjustments closely through the employment of various controls that are in place to ensure that revenue recognition is not compromised and that fraud does not occur. During 2014,2017, average revenue adjustments per month were approximately $0.2$0.3 million, on average revenue per month of approximately $65.1$91.7 million (approximately 0.3% of monthly revenue). In order to estimate the allowance for revenue adjustments related to ending accounts receivable, we prepare an analysis that considers average monthly revenue adjustments and the average lag for identifying and quantifying these revenue adjustments. Based on this analysis, we establish an allowance for approximately 45-10035-65 days (dependent upon experience by operating segment in the preceding twelve months) of average revenue adjustments, adjusted for rebates and billing errors. The lag is periodically adjusted based on actual historical experience. Additionally, the average amount of revenue adjustments per month can vary in relation to the level of sales or based on other factors (such as personnel issues that could result in excessive manual errors or in excessive spot quotes being granted). Both of these significant assumptions are continually evaluated for validity.appropriateness.




Self-Insurance Loss Reserves
 
Given the nature of our operating environment, we are subject to vehicle and general liability, workers' compensation and employee health insurance claims. To mitigate a portion of these risks, we maintain insurance for individual vehicle and general liability claims exceeding $0.5$1.0 million and workers' compensation claims and employee health insurance claims exceeding approximately $0.4 million and $0.3 million, respectively, except in Ohio, where for workers' compensation we are a qualified self-insured entity with an approximately $0.5 million self-insured retention. The amount of self-insurance loss reserves and loss adjustment expenses is determined based on an estimation process that uses information obtained from both company-specific and industry data, as well as general economic information. The estimation process for self-insurance loss exposure requires management to continuously monitor and evaluate the life cycle of claims. Using data obtained from this monitoring and our assumptions about the emerging trends, management develops information about the size of ultimate claims based on its historical experience and other available market information. The most significant assumptions used in the estimation process include determining the trend in loss costs, the expected consistency in the frequency and severity of claims incurred but not yet reported, changes in the timing of the reporting of losses from the loss date to the notification date, and expected costs to settle unpaid claims. We utilize semi-annual actuarial analysis to evaluate the open vehicle liability and workers' compensation claims and estimate the ongoing development exposure.

Changes in the inputs described above, such as claim life cycles, severity of claims and trends in loss costs, can result in material changes to our self-insurance loss reserves. Historically, significant changes in one assumption or changes in several

44


assumptions have resulted in both increases and decreases to self-insurance loss reserves. Based on facts and circumstances one significant claim, such as a dock or vehicle accident, could result in an immediate increase in our self-insurance loss reserves of at least $0.3 million to $0.5$1.0 million, our self-insured retention limits. Significant facts and circumstances for a claim would involve the degree of injuries, whether fatalities occurred, the amount of property damage, the degree of our involvement and whether or not our employees or representatives followed our processes and procedures. However, changes in the above variables could also reduce our self-insurance loss reserves. For example, during the second quarter of 2012,in previous periods we have reduced our workers' compensation loss reserve by approximately $1.1over $1.0 million as the result of improvements in our loss experience and in the severity of claims incurred over a certain period of time.

Revenue Recognition

Operating revenue and related costs are recognized as of the date shipments are completed.  The transportation rates we charge our customers consist of base transportation rates and fuel surcharge rates.  The revenues earned and related direct freight expenses incurred from our base transportation services are recognized on a gross basis in revenue and in purchased transportation.  Transportation revenue is recognized on a gross basis as we are the primary obligor.  The fuel surcharges billed to customers and paid to owner-operators and third party transportation providers are recorded on a net basis in revenue as we are not the primary obligor with regards to the fuel surcharges. Please see Recent Accounting Pronouncements for expected changes to revenue recognition.
 
Income Taxes

We account for income taxes using the liability method, whereby deferred tax assets and liabilities are determined based on differences between financial reporting and tax basis of assets and liabilities and are measured using the enacted tax rates and laws that will be in effect when the differences are expected to be recovered or settled.  Also, we report a liability for unrecognized tax benefits resulting from uncertain tax positions taken or expected to be taken in a tax return.  We recognize interest and penalties, if any, related to unrecognized tax benefits in interest expense and operating expenses, respectively. 

At December 31, 2014,2017, we had state net operating loss carryforwards of $6.5$18.1 million for certain legal entities that will expire between 20152017 and 2029.2030.   The use of these state net operating losses is limited to the future taxable income of separate legal entities.  Based on expectations of future taxable income, management believes that it is more likely than not that the results of operations for the relatedcertain legal entities will not generate sufficient taxable income to realize the net operating loss benefits for these state loss carryforwards.  As a result, a valuation allowance has been provided for these specific state loss carryforwards. The valuation allowance on these certain state loss carryforwards was approximately $0.4 million at December 31, 2017 and $0.3 million at December 31, 2014.2016.

On December 22, 2017, President Trump signed into law H.R. 1, “An Act to provide for reconciliation pursuant to titles II and V of the concurrent resolution on the budget for fiscal year 2018” (this legislation was formerly called the “Tax Cuts and Jobs Act” and is referred to herein as the “U.S. Tax Act”). The U.S. Tax Act provides for significant changes in the U.S. Internal Revenue Code of 1986, as amended. The U.S. Tax Act contains provisions with separate effective dates but is generally effective for taxable years beginning after December 31, 2017.

Beginning on January 1, 2018, the U.S. Tax Act lowers the U.S. corporate income tax rate from 35% to 21% on our U.S. earnings from that date and beyond. The revaluation of our U.S. deferred tax assets and liabilities to the 21% corporate tax rate reduced our net U.S. deferred income tax liability by approximately $15.9 million which is reflected as a reduction in our income tax expense in our results for the quarter and year ended December 31, 2017.

The ultimate impact of the U.S. Tax Act on our reported results in 2018 may differ from the estimates provided herein, possibly materially, due to, among other things, changes in interpretations and assumptions we have made, guidance that may be issued, and other actions we may take as a result of the U.S. Tax Act different from that presently contemplated. On December 22, 2017, the SEC staff issued SAB 118 that allows us to record provisional amounts during a measurement period not to extend beyond one year of the enactment date. We are currently analyzing the 2017 Tax Act, and in certain areas, have made reasonable estimates of the effects on our consolidated financial statements and tax disclosures, including the changes to our existing deferred tax balances.

Valuation of Goodwill
 
We test our goodwill for impairment annually or more frequently if events or circumstances indicate impairment may exist. Examples of such events or circumstances could include a significant change in business climate or a loss of significant customers. We complete our annual analysis of our reporting units as of the last day of our second quarter, June 30th. We first consider our operating segment and related components in accordance with U.S. GAAP. Goodwill is allocated to reporting units that are expected to benefit from the business combinations generating the goodwill. We have threefive reporting units - Forward Air, FASIExpedited LTL, Truckload Expedited, Intermodal, Pool Distribution and TQI. The Truckload Expedited and the TQI reporting units are included in the Truckload Premium Services reportable segment. In evaluating reporting units, we first assess qualitative factors to determine whether it is more likely than not that the fair value of any of itsthe reporting unitsunit is less than its carrying amount, including goodwill. When performing the qualitative assessment, we consider the impact of factors including, but not limited to, macroeconomic and industry conditions, overall financial performance of each reporting unit, litigation and new legislation. If based on the qualitative assessments, we believe it is more likely than not that the fair value of any reporting unit is less than the reporting unit's carrying amount, or periodically as deemed appropriate by management, we will prepare an estimation of the respective reporting unit's fair value utilizing a quantitative approach. If this estimation of fair value indicates that impairment potentially exists, we will then measure the amount of the impairment, if any. Goodwill impairment exists when the calculatedestimated implied fair value of goodwill is less than its carrying value.
We determine the fair value of our reporting units based on a combination of a market approach, which considers comparable companies, and the income approach, using a discounted cash flow model. Under the market approach, valuation multiples are derived based on a selection of comparable companies and applied to projected operating data for each reporting unit to arrive at an indication of fair value. Under the income approach, the discounted cash flow model determines fair value based on the present value of management prepared projected cash flows over a specific projection period and a residual value related to future cash flows beyond the projection period. Both values are discounted using a rate which reflects our best estimate of the weighted average cost of capital of a market participant, and is adjusted for appropriate risk factors. We believe the most sensitive estimate used in our income approach is the management prepared projected cash flows. Consequently, as necessary we perform sensitivity tests on select reporting units to ensure reductions of the present value of the projected cash flows by at least 10% would not adversely impact

45


the results of the goodwill impairment tests. Historically, we have equally weighted the income and market approaches as we believed the quality and quantity of the collected information were approximately equal. The inputs used in the fair value calculations for goodwill are classified within level 3 of the fair value hierarchy as defined in the FASBFinancial Accounting Standards Board ("FASB") Accounting Standards Codification and the Hierarchy of Generally Accepted Accounting Principles.
In 2014,2017, we performed a qualitative analysis on all reporting units. We then prepared a fair value estimation for our TQI reporting unit. We did not perform a fair value estimation for the other reporting units as we did not believe it was more likely than not that their fair value was less than the carrying amount. This was determined based on prior year valuations and qualitative analysis of each reporting unit in 2017. Currently, there is no goodwill assigned to the Truckload Expedited reporting unit. Our 2014 calculations2017 analysis for each reporting unitTQI indicated that, as of June 30, 2014,2017, the fair value of eachthe reporting unit exceeded theirits carrying value by approximately 15.1%.

In 2016, due to the financial performance of the TQI reporting unit falling notably short of previous projections the Company reduced TQI's projected cash flows and as a rangeresult the estimate of approximately 9.0%TQI's fair value no longer exceeded the respective carrying value. Consequently, the Company recorded a goodwill impairment charge of $25.7 million for the TQI reporting unit during the year ended December 31, 2016.


Additionally, the Company reviews its long-lived assets for impairment whenever events or changes in circumstances indicate that the carrying amount may not be recoverable. Impairment is recognized on assets classified as held and used when the sum of undiscounted estimated cash flows expected to 175.0%result from the use of the asset is less than the carrying value. If such measurement indicates a possible impairment, the estimated fair value of the asset is compared to its net book value to measure the impairment charge, if any. In conjunction with the June 30, 2016 TQI goodwill impairment assessment, the Company determined there were indicators that TQI's customer relationship and non-compete intangible assets were impaired as the undiscounted cash flows associated with the applicable assets no longer exceeded the related assets' net book values. The Company then estimated the current fair value of the customer relationship and non-compete assets using an income approach (level 3). As a result of these estimates the Company recorded an impairment charge of $16.5 million related to TQI customer relationships during the three months ended June 30, 2016.

For our 20142017 TQI analysis, the significant assumptions used forin the income approach were 10 years of projected net cash flows, a discount rates between 11.5%rate of 15.5% and 16.0% anda long-term growth rates betweenrate of 4.0% and 5.0%. TheseAs shown with the 2016 TQI goodwill impairment, the estimates used to calculate the fair value of each reporting unit change from year to year based on operating results, market conditions, and other factors. Changes in these estimates and assumptions could materially affect the determination of the reporting unit's fair value and goodwill impairment for the reporting unit. For example, during the first quarter of 2009, we determined there were indicators of potential impairment of the goodwill assigned to the FASI segment. This determination was based on the continuing economic recession, declines in current market valuations, FASI operating losses in excess of expectations and reductions of projected net cash flows. As a result, we performed an interim impairment test as of March 31, 2009. Based on the results of the interim impairment test, we concluded that an impairment loss was probable and could be reasonably estimated. Consequently, we recorded a goodwill impairment charge of $7.0 million related to the FASI segment during the first quarter of 2009.

Share-Based Compensation
 
Our general practice has been to make a single annual grant to key employees and to generally make other grants only in connection with new employment or promotions.  In addition, we make annual grants to non-employee directors in conjunction with their annual election to our Board of Directors or at the time of their appointment to the Board of Directors.   For employees, we have granted stock options, non-vested shares and performance shares.  For non-employee directors, we have granted non-vested shares annually beginning in 2006.
 
Stock options typically expire seven years from the grant date and vest ratably over a three-year period. The share-based compensation for stock options are recognized net of estimated forfeitures, ratably over the requisite service period, or vesting period. Forfeitures were estimated based on our historical experience. We used the Black-Scholes option-pricing model to estimate the grant-date fair value of options granted. The following table contains the weighted-average assumptions used to estimate the fair value of options granted.  These assumptions are highly subjective and changes in these assumptions can materially affect the fair value estimate.
 

December 31,
2014

December 31,
2013

December 31,
2012
December 31,
2017

December 31,
2016

December 31,
2015
Expected dividend yield1.2%
1.2%
0.9%1.3%
1.0%
1.0%
Expected stock price volatility38.5%
43.7%
46.6%28.5%
28.9%
33.3%
Weighted average risk-free interest rate1.6%
0.9%
0.8%2.0%
1.3%
1.6%
Expected life of options (years)5.28

5.2

4.2
5.9

5.8

5.9

The fair value of non-vested shares issued were estimated using the closing market prices for the business day of the grant. The share-based compensation for the non-vested shares is recognized net of estimated forfeitures, ratably over the requisite service period or vesting period. Forfeitures are estimated based on our historical experience, but will be adjusted for future changes in forfeiture experience.

We have also granted performance shares to key employees. Under the terms of the performance share agreements, on the third anniversary of the grant date, we will issue to the employees a calculated number of common stock shares based on the three year performance of our common stock share pricetotal shareholder return as compared to the share price performancetotal shareholder return of a selected peer group. No shares may be issued if the share pricetotal shareholder return performance outperforms 30%25% or less of the peer group, but the number of shares issued may be doubled if the share pricetotal shareholder return performs better than 90% of the peer group. The share-based compensation for performance shares are recognized net of estimated forfeitures, ratably over the requisite service period, or vesting period. The fair value of the performance shares was estimated using a Monte Carlo simulation. The following table contains the weighted-average assumptions used to estimate the fair value of performance shares granted.  These assumptions are highly subjective and changes in these assumptions can materially affect the fair value estimate.

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  Year ended    Year ended  

December 31,
2014
 December 31,
2013

December 31,
2012
December 31,
2017
 December 31,
2016

December 31,
2015
Expected stock price volatility32.5% 34.5%
40.8%24.7% 22.3%
23.5%
Weighted average risk-free interest rate0.7% 0.4%
0.4%1.4% 0.8%
1.0%

Under the ESPP, which has been approved by our shareholders, we are authorized to issue shares of Common Stock to our employees. These shares may be issued at a price equal to 90% of the lesser of the market value on the first day or the last day of each six-month purchase period. Common Stock purchases are paid for through periodic payroll deductions and/or up to two large lump sum contributions.  We recognize share-based compensation on the date of purchase based on the difference between the purchase date fair market value and the employee purchase price.

Operating Leases
 
Certain operating leases include rent increases during the initial lease term. For these leases, we recognize the related rental expenses on a straight-line basis over the term of the lease, which includes any rent holiday period, and recordsrecord the difference between the amounts charged to operations and amount paid as rent as a rent liability.  Leasehold improvements are amortized over the shorter of the estimated useful life or the initial term of the lease. Reserves for idle facilities are initially measured at fair value of the portion of the lease payments associated with the vacated facilities, reduced by estimated sublease rentals.

ImpactRecent Accounting Pronouncements

In January 2017, the FASB issued ASU No. 2017-04, Intangibles - Goodwill and Other (Topic 350): "Simplifying the Accounting for Goodwill Impairment." Under the current guidance for assessing goodwill for impairment, an entity can first assess qualitative factors to determine whether a two-step goodwill impairment test is necessary. Under the new standard, a goodwill impairment loss will instead be measured at the amount by which a reporting unit's carrying amount exceeds its fair value, not to exceed the carrying amount of Recent Account Pronouncementsgoodwill, thus no longer requiring the two-step method. The guidance requires prospective adoption and will be effective for annual or interim goodwill impairment tests in fiscal years beginning after December 15, 2019. Early adoption of this guidance is permitted for interim or annual goodwill impairment tests performed on testing dates after January 1, 2017. We plan to adopt this guidance in January 2018 and we do not expect any impact to the consolidated financial statements.
In March 2016, the FASB issued guidance that changes the accounting for certain aspects of share-based payments to employees. The guidance requires the recognition of the income tax effects of awards in the income statement when the awards vest or are settled, thus eliminating additional paid in capital ("APIC") pools. The guidance also allows for the employer to repurchase more of an employee’s shares for tax withholding purposes without triggering liability accounting. In addition, the guidance allows for, and we elected, to account for forfeitures as they occur rather than on an estimated basis. We adopted this guidance in January 2017 and the elimination of APIC pools resulted in approximately $545 of income tax benefit during the full year December 31, 2017. This guidance has been applied prospectively and no prior periods have been adjusted.

In February 2016, the FASB, issued ASU 2016-02, Leases, which introduces the recognition of lease assets and lease liabilities by lessees for those leases classified as operating leases under previous guidance. The guidance will be effective for annual reporting periods beginning after December 15, 2018 and interim periods within those fiscal years with early adoption permitted. We are evaluating the impact of the future adoption of this standard on our consolidated financial statements.
In May 2014, the FASB issued guidance on revenue from contracts with customers that will supersede most current revenue recognition guidance, including industry-specific guidance. The underlying principle is that an entity will recognize revenue to depict the transfer of goods or services to customers at an amount that the entity expects to be entitled to in exchange for those goods or services. The guidance provides a five-step analysis of transactions to determine when and how revenue is recognized. Other major provisions include capitalization of certain contract costs, consideration of time value of money in the transaction price, and allowing estimates of variable consideration to be recognized before contingencies are resolved in certain circumstances. The guidance also requires enhanced disclosures regarding the nature, amount, timing and uncertainty of revenue and cash flows arising from an entity’s contracts with customers. The guidance is effective for the interim and annual periods beginning on or after December 15, 2016 (early adoption is not permitted).2017. The guidance permits the use of either a full retrospective or modified retrospective adoption approach with a cumulative effect adjustment recorded in either scenario as necessary upon transition.

As permitted by the guidance, we will implement the use of full retrospective presentation. While evaluating principal versus agent relationships under the new standard, we determined that we will transition method. Wecertain revenue streams from an agent to principal relationship. This will cause these revenue streams and their associated costs to be recognized on a gross basis that have not yet selectedhistorically been recognized on a transition methodnet basis, increasing revenue and areexpenses by approximately $66,000 for the year ended December 31, 2017 and $47,000 for the same period of 2016 with no impact on operating income.

In addition, based on a review of our customer shipping arrangements, we currently evaluatingbelieve the impactimplementation of this standard will change our revenue recognition policy from recognizing revenue upon shipment completion to recognizing revenue over time based on the amended guidanceprogress toward completion of shipments in transit at each period end.  While the timing of revenue

recognition will be accelerated, due to the short duration of our transit times and relatively low dollar value of individual shipments, the anticipated impact on our consolidated financial position, revenue and results offrom operations and related disclosures.is not expected to be significant. 

Liquidity and Capital Resources
     We have historically financed our working capital needs, including capital expenditures, with cash flows from operations and borrowings under our bank lines of credit.

Year Ended December 31, 20142017 Cash Flows compared to December 31, 20132016 Cash Flows

Net cash provided by operating activities totaled approximately $91.7$103.4 million for the year ended December 31, 20142017 compared to approximately $90.8$130.4 million for the year ended December 31, 2013.2016. The $0.9$27.0 million decrease in cash provided by operating activities is mainly attributable to a $21.6 million increase in accounts receivable and a $23.4 million increase in income tax payments. The decrease was partly offset by a $9.1 million increase in net earnings after consideration of non-cash items and $8.9 million increase in cash used to fund accounts payable and prepaid assets. The increase in accounts receivables was attributable to higher revenue across all segments and revenues associated with the Atlantic acquisition.

Net cash used in investing activities was approximately $59.2 million for the year ended December 31, 2017 compared with approximately $52.4 million during the year ended December 31, 2016. Investing activities during the year ended December 31, 2017 consisted primarily of $23.1 million used to acquire Atlantic and a small Intermodal acquisition and net capital expenditures of $35.8 million primarily for new trailers, forklifts and information technology.  Investing activities during the year ended December 31, 2016 consisted primarily of $11.8 million used to acquire Ace and Triumph, which is included in the Intermodal segment, and net capital expenditures of $40.3 million for new trailers, forklifts, computer hardware and internally developed software. The proceeds from disposal of property and equipment during the year ended December 31, 2017 and 2016 were primarily from sales of older trailers and vehicles.
Net cash used in financing activities totaled approximately $48.8 million for the year ended December 31, 2017 compared with net cash used in financing activities of $102.8 million for the year ended December 31, 2016.  The $54.0 million change in cash from financing activities was attributable to $55.0 million in borrowings from our revolving credit facility and a $13.0 million decrease in payments on the term loan and revolver. These increases in cash were partly offset by a a $9.0 million increase in share repurchases, a $2.5 million increase in our quarterly cash dividend and a $2.5 million decrease in cash from employee stock transactions. The year ended December 31, 2017 also included $49.0 million used to repurchase shares of our Common Stock, compared to $40.0 million used to repurchase shares of our Common Stock during the year ended December 31, 2016. Dividends increased due to our Board of Directors increasing the quarterly cash dividend from $0.12 per share for the first three quarters of 2016 to $0.15 per share during the fourth quarter of 2016 and all quarters in 2017.
Year Ended December 31, 2016 Cash Flows compared to December 31, 2015 Cash Flows

Net cash provided by operating activities totaled approximately $130.4 million for the year ended December 31, 2016 compared to approximately $85.7 million for the year ended December 31, 2015. The $44.7 million increase in cash provided by operating activities is mainly attributable to a $8.9$7.1 million increase in net earnings after consideration of non-cash items and a $5.6$52.7 million decrease in cash used to fund accounts payable and prepaid assets, net ofpartially offset by a $13.6$15.1 million increasedecrease in cash collected from accounts receivable associated with the revenue growth discussed previously.receivable. The decreases in cash used for accounts payable and prepaid assets is mainly attributable to the prior year having cash paid to settle trade payables assumed with the Towne acquisition and thereduced estimated income tax payments. The decrease in cash received from accounts receivables areis attributable to collections on acquired accounts receivable in 2015 related to the increased revenue activity discussed previously and the resulting impact on working capital.Towne acquisition.

Net cash used in investing activities was approximately $127.7$52.4 million for the year ended December 31, 20142016 compared with approximately $78.9$100.9 million used in investing activities during the year ended December 31, 2013.2015. Investing activities during the year ended December 31, 20142016 consisted primarily of $90.2$11.8 million used to acquire CST, RGLAce and MMTTriumph, which is included in the Intermodal segment, and net capital expenditures of $37.5$40.3 million primarily for new trailers, vehiclesforklifts, computer hardware and forklifts to replace aging units.internally developed software.  Investing activities during the year ended December 31, 20132015 consisted primarily of $45.3$61.9 million used to acquire TQITowne and net capital expenditures of $33.5$38.8 million primarily for new trailers, vehiclestractors and forkliftstrailers to replace aging units. The proceeds from disposal of property and equipment during the year ended December 31, 20142016 and 20132015 were primarily from sales of older trailers and vehicles.


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Table of Contents

Net cash used in financing activities totaled approximately $49.9$102.8 million for the year ended December 31, 20142016 compared with net cash provided by financing activities of $3.3$7.1 million for the year ended December 31, 2013.2015.  The $53.2$109.9 million decrease inchange in cash from financing activities was attributable to $40.0the prior year including $125.0 million used to repurchase shares of our common stock,proceeds from executing a $21.5 two year term loan in conjunction with the Towne acquisition. The decrease in cash from term loan proceeds was partly offset by a $45.6

million declinedecrease in payments on debt and capital leases. Additionally, there was a $9.7 million decrease in cash from employee stock transactions and related tax benefits and a $2.7 million increase in dividends paid. These decreases in cash flows were partially offset by a $10.6 million decrease in payments on debt and capital leases.benefits. Payments on debt and capital leases decreased as 2015 included the resultsettlement of lower debt assumed and settled with the acquisition of CST asTowne. The year ended December 31, 2016 also included $40.0 million used to repurchase shares of our Common Stock, compared to TQI.$20.0 million used to repurchase shares of our Common Stock during the year ended December 31, 2015. Dividends increased on new shares issued through stock option exercises and our Board of Directors increasing the quarterly cash dividend from $0.10$0.12 per share to $0.12$0.15 per share during the eachfourth quarter of 2014.
Year Ended December 31, 2013 Cash Flows compared to December 31, 2012 Cash Flows2016.

Net cash provided by operating activities totaled approximately $90.8 million for the year ended December 31, 2013 compared to approximately $68.6 million for the year ended December 31, 2012. The $22.3 million increase in cash provided by operating activities is mainly attributable to a $3.4 million increase in net earnings after consideration of non-cash items, a $8.0 million increase in cash collected from accounts receivable and a $10.9 million decrease in cash used to fund accounts payable and prepaid assets. Improvement in cash used for accounts payable and prepaid assets is largely due to reduced estimated income tax prepayments.

Net cash used in investing activities was approximately $78.9 million for the year ended December 31, 2013 compared with approximately $20.7 million used in investing activities during the year ended December 31, 2012. Investing activities during the year ended December 31, 2013 consisted primarily of $45.3 million used to acquire TQI and capital expenditures of $35.4 million. Capital expenditures in 2013 and 2012 were primarily for new trailers, vehicles and forklifts to replace aging units. The proceeds from disposal of property and equipment during the years ended December 31, 2013 and 2012 were primarily from sales of older trailers and vehicles.

Net cash provided by financing activities totaled approximately $3.3 million for the year ended December 31, 2013 compared with $5.5 million for the year ended December 31, 2012. Changes in cash from financing activities are mainly the settlement of the $20.1 million in debt assumed with the acquisition of TQI, net of a $20.6 million increase in cash received from the exercise of stock options and the related income tax benefit. Cash from financing for the year ended December 31, 2013 and 2012 also included quarterly dividend payments which increased $2.2 million year over year as during the third quarter of 2012 our Board of the Directors increased the quarterly cash dividend from our historic $0.07 per share to $0.10 per share.

Liquidity and Capital Resources

In February 2012, we entered into $150.0 million credit facility. This facility had a term of five years and was to mature in February 2017. Interest rates for advances under the facility were LIBOR plus 1.1% based upon covenants related to total indebtedness to earnings (1.3% at December 31, 2014). The agreement contained certain covenants and restrictions related to new indebtedness, investment types and dispositions of property. No assets were pledged as collateral against the credit facility. As of December 31, 2014, we had no borrowings outstanding under the credit facility. At December 31, 2014, we had utilized $9.7 million of availability for outstanding letters of credit and had $140.3 million of available borrowing capacity under this credit facility.Credit Facility

On February 4, 2015, weSeptember 29, 2017, the Company entered into a five-year senior unsecured revolving credit facility (the “Facility”) with a maximum aggregate principal amount of $275 million, including a revolving credit facility of $150.0 million, with a sublimit of $25.0$30.0 million for letters of credit and a sublimit of $15.0$30.0 million for swing line loans. The Facility also includesmay be increased by up to $100.0 million to a term loan facility of $125.0 million, which is available for ninety (90) days following closing, and which, if drawn, is payable in quarterly installments of 11.1% of the originalmaximum aggregate principal amount of $250.0 million pursuant to the term loan plus accrued and unpaid interest, and which maturesterms of the credit agreement, subject to the lenders’ agreement to increase their commitments or the addition of new lenders extending such commitments. Such increases to the Facility may be in March 2017. Thethe form of additional revolving credit facilityloans, term loans or a combination thereof, and are contingent upon there being no events of default under the Facility and satisfaction of other conditions precedent and are subject to the other limitations set forth in the credit agreement.

The Facility is scheduled to expiremature in February 2020 and may beSeptember 2022. Proceeds were used to refinance existing indebtedness of the Company and may also be used for working capital, capital expenditures and other general corporate purposes. The Facility replaced our priorrefinanced the Company’s existing $150.0 millionobligations for its unsecured revolving credit facility. facility under the credit agreement dated as of February 4, 2015, as amended, which was terminated as of the date of the new Facility.

Unless we electthe Company elects otherwise under the credit agreement, interest on borrowings under the Facility areis based on the highest of (a) the federal funds rate (not less than 0%) plus 0.5%, (b) the administrative agent's prime rate and (c) the LIBOR (not less than 0%)Rate plus 1.0%, in each case plus a margin that can range from 0.1% to 0.6% with respect to the term loan facility and from 0.3% to 0.8% with respect to the revolving credit facilityFacility depending on ourthe Company’s ratio of consolidated funded indebtedness to earnings before interest, taxes, depreciation and amortization, as set forth in the credit agreement. Payments of interest for each loan that is based on the LIBOR Rate are due in arrears on the last day of the interest period applicable to such loan (with interest periods of one, two or three months being available, at the Company’s option). Payments of interest on loans that are not based on the LIBOR Rate are due on the last day of each quarter ended March 31, June 30, September 30 and December 31 of each year. All unpaid amounts of principal and interest are due at maturity. As of December 31, 2017, we had $40.5 million in borrowings outstanding under the revolving credit facility, $7.9 million utilized for outstanding letters of credit and $101.6 million of available borrowing capacity under the revolving credit facility.  The interest rate on the outstanding borrowing under the revolving credit facility was 2.9% at December 31, 2017.

The Facility contains customary events of default including, among other things, payment defaults, breach of covenants, cross acceleration to material indebtedness, bankruptcy-related defaults, material judgment defaults, and the occurrence of certain change of control events. The occurrence of an event of default may result in, among other things, the termination of the Facilities, acceleration of repayment obligations and the exercise of remedies by the lenders with respect to the Company and its subsidiaries that are party to the Facility. The Facility also contains financial covenants and other covenants that, among other things, restrict ourthe ability of the Company and its subsidiaries, without the approval of the required lenders, to engage in certain mergers, consolidations, asset sales, dividends and stock repurchases, investments, and other transactions or to incur liens or indebtedness in excess of agreed thresholds, as set forth in the credit agreement.


48

TableOur new facility replaced our previously existing unsecured credit facility, which had a maximum aggregate principal amount of Contents

      In July 2007, our Board$275.0 million, including a revolving credit facility of Directors approved$150.0 million and a stock repurchase program (“Repurchase Plan”) for upterm loan facility of $125.0 million. The previous revolving credit facility was scheduled to two million shares of our common stock. During the year ended December 31, 2013, we repurchased 8,675 shares of common stock under the Repurchase Plan for $0.4 million, or $40.84 per share. No shares were repurchased during the year ended December 31, 2012.expire in February 2020.

Also, on     On February 7, 2014, our Board of Directors approved a stock repurchase authorization for up to two million shares of the Company’s common stock.Common Stock. In connection with this action, the board cancelled the Company’s Repurchase Plan.remaining stock repurchase authorization under its previous program. During the year ended December 31, 2014,2016, we repurchased 881,979676,773 shares for $30.0 million, or an average of $44.31 per share on the 2014 plan.

On July 21, 2016, our Board of Directors approved a stock repurchase authorization for up to three million shares of commonthe Company's Common Stock. In connection with this action, the board cancelled the Company's 2014 repurchase plan. During the year ended December 31, 2017, we repurchased 947,819 shares for $49.0 million, or an average of $51.68 per share on the 2016 plan. During the year ended December 31, 2016, we repurchased 233,516 shares of Common Stock for $10.0 million, or $42.80 per share under the 2016 plan. When combining the stock repurchases under the 2014 and 2016 plans, we repurchased 910,289

shares of Common Stock for $40.0 million, or $45.32$43.92 per share.share during the year ended December 31, 2016. As of December 31, 2014, 1,118,0212017, 1,818,665 shares remain that may be repurchased.repurchased under the 2016 plan.

During each quarter of 2015 and the first, second and secondthird quarters of 2012,2016, our Board of Directors declared a cash dividend of $0.07$0.12 per shareshare. During the fourth quarter of Common Stock. During2016 and each quarter of 2013 and the third and fourth quarter of 2012,2017, our Board of Directors declared a cash dividend of $0.10 per share of Common Stock. During each quarter of 2014, our Board of Directors declared a cash dividend of $0.12$0.15 per share. We expect to continue to pay regular quarterly cash dividends, though each subsequent quarterly dividend is subject to review and approval by our Board of Directors. We expect to continue to pay regular quarterly cash dividends, though each subsequent quarterly dividend is subject to review and approval by our Board of Directors.

On February 4, 2015, we entered into an Agreement and Plan of Merger (the “Merger Agreement”) to acquire CLP Towne Inc. (“Towne”). Upon completion of the Merger, Towne will be an indirect, wholly-owned subsidiary of the Company. The acquisition is expected to close in the first quarter of 2015, subject to the satisfaction of closing conditions, including among others the continuing accuracy of representations and warranties, compliance with covenants and agreements in the Merger Agreement and the execution of restrictive covenants agreements by certain equity holders. We expect to pay aggregate cash consideration of approximately $125.0 million. The purchase price may be increased or reduced based upon Towne’s net working capital as of the closing date.

We believe that our available cash, investments, expected cash generated from future operations and borrowings under the available credit facility will be sufficient to satisfy our anticipated cash needs for at least the next twelve months. However, we continue to evaluate and pursue acquisitions that can increase our penetration ofinto a geographic area, add new customers, add new business verticals, increase freight volume and add new service offerings.  In addition, we expect to explore acquisitions that may enable us to offer additional services. Acquisitions may affect our short-term cash flow, liquidity and net income as we expend funds, potentially increase indebtedness and incur additional expenses.

Off-Balance Sheet Arrangements
 
At December 31, 2014,2017, we had letters of credit outstanding from banks totaling $9.7$7.9 million required primarily by our workers’ compensation and vehicle liability insurance providers.
 
Contractual Obligations and Commercial Commitments

Our contractual obligations and other commercial commitments as of December 31, 20142017 (in thousands) are summarized below:
Contractual Obligations
Payment Due Period
Payment Due Period (in thousands)










2020 and








2023 and


Total
2015
2016-2017
2018-2019
Thereafter
Total
2018
2019-2020
2021-2022
Thereafter
Capital lease obligations
$1,765

$349

$694

$667

55

$776

$391

$385

$


Equipment purchase commitments
5,708

5,708







29,607

29,607






Operating leases
64,516

22,295

28,361

11,390

2,470

117,648

42,051

57,085

16,230

2,282
Total contractual cash obligations
$71,989

$28,352

$29,055

$12,057

$2,525

$148,031

$72,049

$57,470

$16,230

$2,282

Not included in the above table are $40.5 million in borrowings outstanding under the revolving credit facility, reserves for unrecognized tax benefits of $1.6 million and self insurance claims of $1.3 million and $11.5 million, respectively.$21.8 million. The equipment purchase commitments are for various trailers, vehicles and forklifts.  All of the above commitments are expected to be funded by cash on hand and cash flows from operations.

Forward-Looking Statements

This report contains “forward-looking statements,” as defined in Section 27A of the Securities Act and Section 21E of the Exchange Act. Forward-looking statements are statements other than historical information or statements of current condition

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Table of Contents

and relate to future events or our future financial performance. Some forward-looking statements may be identified by use of such terms as “believes,” “anticipates,” “intends,” “plans,” “estimates,” “projects” or “expects.” Such forward-looking statements involve known and unknown risks, uncertainties and other factors that may cause our actual results, performance or achievements to be materially different from any future results, performance or achievements expressed or implied by such forward-looking statements. The following is a list of factors, among others, that could cause actual results to differ materially from those contemplated by the forward-looking statements: economic factors such as recessions, inflation, higher interest rates and downturns in customer business cycles, our inability to maintain our historical growth rate because of a decreased volume of freight moving through our network or decreased average revenue per pound of freight moving through our network, increasing competition and pricing pressure, surplus inventories, loss of a major customer, the creditworthiness of our customers and their ability to pay for services rendered, our ability to secure terminal facilities in desirable locations at reasonable rates, the inability of our information systems to handle an increased volume of freight moving through our network, changes in fuel prices, claims for property damage, personal injuries or workers’ compensation, employment matters including rising health care costs, enforcement of and changes in governmental regulations, environmental and tax matters, the handling of hazardous materials, the availability and compensation of qualified independent owner-operators and freight handlers as well as contracted third-party carriers needed to serve our transportation needs and our inability to successfully integrate acquisitions. As a result of the foregoing, no assurance can be given as to future financial condition, cash flows or results of operations. We undertake no obligation to update or revise any forward-looking statements, whether as a result of new information, future events or otherwise.

Item 7A.    Quantitative and Qualitative Disclosures About Market Risk
 
Our exposure to market risk relates principally to changes in interest rates and fuel prices. Our interest rate exposure relates principally to changes in interest rates for borrowings under our senior unsecured credit facility. The revolving credit facility, for which no balance washad $40.5 million outstanding at or during December 31, 2014 bears2017 and bear interest at variable rates. However, assuming the entire credit facility had been outstanding for 2014, a hypothetical increase in our credit facility borrowing rate of 150 basis points, or an increase in the total effective interest rate from 1.3%2.3% to 2.8%3.8%, would increase our annual interest expense by approximately $2.3$0.4 million and would have decreased our annual cash flow from operations by approximately $2.3$0.4 million.
 
Our only other debt is capital lease obligations totaling $1.5$0.7 million.  These lease obligations all bear interest at a fixed rate.  Accordingly, there is no exposure to market risk related to these capital lease obligations.
 
We are exposed to the effects of changes in the price and availability of diesel fuel, as more fully discussed in Item 1A, “Risk Factors.”

Our cash and cash equivalents are also subject to market risk, primarily interest-rate and credit risk.




Item 8.        Financial Statements and Supplementary Data

The response to this item is submitted as a separate section of this report.


Item 9.        Changes in and Disagreements with Accountants on Accounting and Financial Disclosure

None.

Item 9A.    Controls and Procedures

Disclosure Controls and Procedures

Our management, including our principal executive and principal financial officers, has evaluated the effectiveness of our disclosure controls and procedures as of December 31, 2014.2017.  Our disclosure controls and procedures are designed to provide reasonable assurance that the information required to be disclosed in this annual report on Form 10-K has been appropriately recorded, processed, summarized and reported within the time periods specified in the Securities and Exchange Commission’s rules and forms, and that such information is accumulated and communicated to our management, including our principal executive and principal financial officers, to allow timely decisions regarding required disclosure.  Based on that evaluation, our principal executive and principal financial officers have concluded that our disclosure controls and procedures are effective at the reasonable assurance level.

Management’s Report on Internal Control over Financial Reporting  


50


Management is responsible for establishing and maintaining effective internal control over financial reporting as defined in Rules 13a-15(f) under the Exchange Act. Our internal control over financial reporting is designed to provide reasonable assurance to management and the Board of Directors regarding the preparation and fair presentation of financial statements.

Because of its inherent limitations, internal control over financial reporting may not prevent or detect all misstatements. Therefore, even those systems determined to be effective can provide only reasonable assurance with respect to financial statement preparation and presentation.

Under the supervision and with the participation of our management, including our Chief Executive Officer and Chief Financial Officer, we assessed the effectiveness of our internal control over financial reporting as of December 31, 2014.2017. In making this assessment, management used the framework set forth by the Committee on Sponsoring Organizations of the Treadway Commission in Internal Control — Integrated Framework (1992 Framework)"2013 Framework"). Based on our assessment, we have concluded, as of December 31, 2014,2017, that our internal control over financial reporting was effective based on those criteria.
The SEC's general guidance permits the exclusion of an assessment of the effectiveness of a registrant's disclosure controls and procedures as they relate to its internal controls over financial reporting for an acquired business during the first year following such acquisition, if among other circumstances and factors there is not adequate time between the acquisition date and the date of assessment. As previously disclosed, the Company completed its acquisition of Central States Trucking Co. and Central States Logistics, Inc. (collectively referred to as “CST”) on February 2, 2014. CST represents approximately 20.4% and 20.8% of the Company's total and net assets, respectively, as of December 31, 2014 and 9.3% and 7.5% of revenues and net income, respectively, for the year then ended. Management's assessment and conclusion on the effectiveness of the Company's disclosure controls and procedures as of December 31, 2014 excluded an assessment of the internal control over financial reporting of CST.

Ernst & Young LLP, the independent registered public accounting firm that audited the Company’s consolidated financial statements for the year ended December 31, 2014,2017, has issued an attestation report on the Company’s internal control over financial reporting.

Changes in Internal Control over Financial Reporting

There were no changes in our internal control over financial reporting during the fourth quarter of 20142017 that have materially affected, or are reasonably likely to materially affect, our internal control over financial reporting.

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Report of Independent Registered Public Accounting Firm


TheTo the Shareholders and the Board of Directors and Shareholders of Forward Air Corporation

Opinion on Internal Control over Financial Reporting

We have audited Forward Air Corporation’s internal control over financial reporting as of December 31, 2014,2017, based on criteria established in Internal Control-Integrated Framework issued by the Committee of Sponsoring Organizations of the Treadway Commission (1992(2013 framework) (the COSO criteria). In our opinion, Forward Air Corporation’sCorporation (the Company) maintained, in all material respects, effective internal control over financial reporting as of December 31, 2017, based on the COSO criteria.

We also have audited, in accordance with the standards of the Public Company Accounting Oversight Board (United States) (PCAOB), the consolidated balance sheets as of December 31, 2017 and 2016, the related consolidated statements of comprehensive income, shareholders' equity, and cash flows for each of the three years in the period ended December 31, 2017, and the related notes and financial statement schedule listed in the Index at Item 15(a) and our report dated February 23, 2018 expressed an unqualified opinion thereon.

Basis for Opinion

The Company’s management is responsible for maintaining effective internal control over financial reporting and for its assessment of the effectiveness of internal control over financial reporting included in the accompanying Management’s Report on Internal Control over Financial Reporting. Our responsibility is to express an opinion on the company’sCompany’s internal control over financial reporting based on our audit. We are a public accounting firm registered with the PCAOB and are required to be independent with respect to the Company in accordance with the U.S. federal securities laws and the applicable rules and regulations of the Securities and Exchange Commission and the PCAOB.

We conducted our audit in accordance with the standards of the Public Company Accounting Oversight Board (United States).PCAOB. Those standards require that we plan and perform the audit to obtain reasonable assurance about whether effective internal control over financial reporting was maintained in all material respects.

Our audit included obtaining an understanding of internal control over financial reporting, assessing the risk that a material weakness exists, testing and evaluating the design and operating effectiveness of internal control based on the assessed risk, and performing such other procedures as we considered necessary in the circumstances. We believe that our audit provides a reasonable basis for our opinion.

Definition and Limitations of Internal Control over Financial Reporting

A company’s internal control over financial reporting is a process designed to provide reasonable assurance regarding the reliability of financial reporting and the preparation of financial statements for external purposes in accordance with generally accepted accounting principles. A company’s internal control over financial reporting includes those policies and procedures that (1) pertain to the maintenance of records that, in reasonable detail, accurately and fairly reflect the transactions and dispositions of the assets of the company; (2) provide reasonable assurance that transactions are recorded as necessary to permit preparation of financial statements in accordance with generally accepted accounting principles, and that receipts and expenditures of the company are being made only in accordance with authorizations of management and directors of the company; and (3) provide reasonable assurance regarding prevention or timely detection of unauthorized acquisition, use, or disposition of the company’s assets that could have a material effect on the financial statements.

Because of its inherent limitations, internal control over financial reporting may not prevent or detect misstatements. Also, projections of any evaluation of effectiveness to future periods are subject to the risk that controls may become inadequate because of changes in conditions, or that the degree of compliance with the policies or procedures may deteriorate.

As indicated in the accompanying Management’s Report on Internal Control over Financial Reporting, management’s assessment of and conclusion on the effectiveness of internal control over financial reporting did not include the internal controls of Central States Trucking Co. and Central States Logistics, Inc., which are included in the 2014 consolidated financial statements of Forward Air Corporation  and constituted $110.5 million and $96.6 million of total and net assets, respectively, as of December 31, 2014 and $72.3 million and $4.6 million of revenues and net income, respectively, for the year then ended. Our audit of internal control over financial reporting of Forward Air Corporation also did not include an evaluation of the internal control over financial reporting of Central States Trucking Co. and Central States Logistics, Inc.

In our opinion, Forward Air Corporation maintained, in all material respects, effective internal control over financial reporting as of December 31, 2014, based on the COSO criteria.

We also have audited, in accordance with the standards of the Public Company Accounting Oversight Board (United States), the consolidated balance sheets as of December 31, 2014 and 2013, and the related consolidated statements of comprehensive income, shareholders' equity, and cash flows for each of the three years in the period ended December 31, 2014 of Forward Air Corporation and our report dated February 20, 2015 expressed an unqualified opinion thereon.




/s/ Ernst & Young LLP
Nashville, Tennessee
Atlanta, Georgia
February 20, 201523, 2018

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Item 9B.    Other Information

Not applicable.

Part III

Item 10.        Directors, Executive Officers and Corporate Governance

Executive Officers of the Registrant

Pursuant to Instruction 3 to Item 401(b) of Regulation S-K of the Securities Act and General Instruction G(3) to Form 10-K, the following information is included in Part IIII of this report. The ages listed below are as of December 31, 2014.2017.

The following are our executive officers:
Name Age Position
Bruce A. Campbell 6366 Chairman, President and Chief Executive Officer
Rodney L. BellMichael J. Morris 5249 Chief Financial Officer, Senior Vice President and Treasurer
Craig A. Drum59Senior Vice President, Sales
Michael L. Hance 4346 Senior Vice President, Chief Legal Officer & Secretary
Matthew J. Jewell 4851 Executive Vice President Intermodal- Logistics Services & Chief Strategy Officer
Michael P. McLean41Chief Accounting Officer, Vice President & Controller
Chris C. Ruble 5255 Executive Vice President Operations- Expedited Services

There are no family relationships between any of our executive officers. All officers hold office atuntil the pleasureearliest to occur of their resignation or removal by the Board of Directors.

Bruce A. Campbell has served as a director since April 1993, as President since August 1998, as Chief Executive Officer since October 2003 and as Chairman of the Board since May 2007. Mr. Campbell was Chief Operating Officer from April 1990 until October 2003 and Executive Vice President from April 1990 until August 1998. Prior to joining us, Mr. Campbell served as Vice President of Ryder-Temperature Controlled Carriage in Nashville, Tennessee from September 1985 until December 1989.
 
Rodney L. Bell began servingMichael J. Morris has served as Chief Financial Officer, Senior Vice President and Treasurer in June 2006.2016. From 2010 to 2015, Mr. Bell, who is a Certified Public Accountant (inactive),Morris was appointed Chief Accounting Officer in February 2006 and continued to serve as Vice President and Controller, positions held since October 2000 and February 1995, respectively. Mr. Bell joined the Company in March 1992 as Assistant Controller after serving as a senior manager with the accounting firm of Adams and Plucker in Greeneville, Tennessee.
Craig A. Drum has served as Senior Vice President Sales since July 2001 after joining usof Finance & Treasurer at Con-way Inc. (“Con-way”) and in January 2000 as Vice President, Sales for one of our subsidiaries.  In February 2001, Mr. Drum was promoted2016 he transitioned to be the Senior Vice President of National Accounts. Prior to January 2000, Mr. Drum spent mostFinance & Treasurer at XPO Logistics Inc. (“XPO”) following XPO's acquisition of his 24-year career in air freight with Delta Air Lines, Inc., most recently as the Director of Sales and Marketing - Cargo.Con-way.

Michael L. Hance has served as Senior Vice President, Chief Legal Officer and Secretary since May 2014. From May 2010 until May 2014, he served as Senior Vice President of Human Resources and General Counsel. From January 2008 until May 2010, he served as Senior Vice President and General Counsel, and from August 2006 until January 2008, he served as Vice President and Staff Counsel. Before joining us, Mr. Hance practiced law with the law firms of Baker, Donelson, Bearman, Caldwell and Berkowitz, P.C. from October 2003 until August 2006 and with Bass, Berry & Sims, PLC from September 1999 to September 2003.
    
Matthew J. Jewell haswas promoted to President - Logistics Services, effective January 2016. Prior to this promotion, he served as Executive Vice President, Intermodal Services & Chief Strategy Officer since May 2014. From January 2008 until May 2014, he served as Executive Vice President and Chief Legal Officer. From July 2002 until January 2008, he served as Senior Vice President and General Counsel.  In October 2002, he was also appointed Secretary. From July 2002 until May 2004, Mr. Jewell was also the Senior Vice President, General Counsel and Secretary of Landair Corporation. From January 2000 until joining us in July 2002, Mr. Jewell was a partner with the law firm of Austin & Sparks, P.C. Mr. Jewell was an associate at Dennis, Corry & Porter, L.L.P. from July 1991 to December 1998 and a partner from January 1999 to January 2000.


53


Michael P. McLean began serving as Chief Accounting Officer, Vice President and Controller in February 2008. From June 2006 until February 2008, Mr. McLean, who is a Certified Public Accountant, served as Vice President of Accounting and Controller. Mr. McLean joined the Company as Vice President, Accounting in February 2006 and served in that position until May 2006. Prior to joining us in February 2006, Mr. McLean served as Director of Financial Reporting at CTI Molecular Imaging, Inc., a publicly-traded medical technology company since February 2003. From July 2001 until January 2003, Mr. McLean was an audit manager with the accounting firm of Coulter & Justus, PC in Knoxville, Tennessee.    
    
Chris C. Ruble haswas promoted to President - Expedited Services, effective January 2016. Prior to this promotion, he served as Executive Vice President, Operations since August 2007.  From October 2001 until August 2007, he served as Senior Vice President, Operations. He was a Regional Vice President from September 1997 to October 2001 and a regional manager from February 1997 to September 1997, after starting with us as a terminal manager in January 1996. From June 1986 to August 1995, Mr. Ruble served in various management capacities at Roadway Package System, Inc.

Other information required by this item with respect to our directors is incorporated herein by reference to our proxy statement for the 20142018 Annual Meeting of Shareholders (the “2015“2018 Proxy Statement”). The 20152018 Proxy Statement will be filed with the SEC not later than 120 days subsequent to December 31, 2014.2017.


Item 11.        Executive Compensation

The information required by this item is incorporated herein by reference to the 20152018 Proxy Statement.

Item 12.        Security Ownership of Certain Beneficial Owners and Management and Related Shareholder Matters

The information required by this item is incorporated herein by reference to the 20152018 Proxy Statement.

Item 13.        Certain Relationships and Related Transactions, and Director Independence

The information required by this item is incorporated herein by reference to the 20152018 Proxy Statement.

Item 14.        Principle Accounting Fees and Services

The information required by this item is incorporated herein by reference to the 20152018 Proxy Statement.

Part IV

Item 15.        Exhibits, Financial Statement Schedules

(a)(1) and (2)List of Financial Statements and Financial Statement Schedules.

The response to this portion of Item 15 is submitted as a separate section of this report.

(a)(3)List of Exhibits.

The response to this portion of Item 15 is submitted as a separate section of this report.

(b)Exhibits.
        
The response to this portion of Item 15 is submitted as a separate section of this report.

(c)Financial Statement Schedules.

The response to this portion of Item 15 is submitted as a separate section of this report.


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SIGNATURES

Pursuant to the requirements of Section 13 or 15(d) of the Securities Exchange Act of 1934, the registrant has duly caused this report to be signed on its behalf by the undersigned, thereunto duly authorized.
 
   Forward Air Corporation
     
Date:February 20, 201523, 2018 By:   /s/ Rodney L. BellMichael J. Morris
    Rodney L. BellMichael J. Morris
    Chief Financial Officer, Senior Vice President
    and Treasurer (Principal Financial Officer)
     
By:   /s/ Michael P. McLean
Michael P. McLean
Chief Accounting Officer, Vice President
and Controller (Principal Accounting Officer)


55


Pursuant to the requirements of the Securities Exchange Act of 1934, this report has been signed below by the following persons on behalf of the registrant and in the capacities and on the dates indicated.
 
Signature TitleDate
/s/ Bruce A. Campbell Chairman, President and Chief ExecutiveFebruary 20, 201523, 2018
Bruce A. Campbell Officer (Principal Executive Officer) 
    
/s/ Rodney L. BellMichael J. Morris Chief Financial Officer, Senior Vice PresidentFebruary 20, 201523, 2018
Rodney L. BellMichael J. Morris and Treasurer ( Principal(Principal Financial Officer)
/s/ Michael P. McLeanChief Accounting Officer, Vice President andFebruary 20, 2015
Michael P. McLeanController (Principal Accounting Officer) 
    
/s/ C. Robert Campbell Lead DirectorFebruary 20, 201523, 2018
C. Robert Campbell   
    
/s/ Ronald W. Allen DirectorFebruary 20, 201523, 2018
Ronald W. Allen
/s/ Ana Burns AmicarellaDirectorFebruary 23, 2018
Ana Burns Amicarella

/s/ Valerie A. BonebrakeDirectorFebruary 23, 2018
Valerie A. Bonebrake
/s/ Craig CarlockDirectorFebruary 23, 2018
Craig Carlock   
    
/s/ C. John Langley, Jr. DirectorFebruary 20, 201523, 2018
C. John Langley, Jr.
/s/ Tracy A. LeinbachDirectorFebruary 20, 2015
Tracy A. Leinbach
/s/ Larry D. LeinweberDirectorFebruary 20, 2015
Larry D. Leinweber   
    
/s/ G. Michael Lynch DirectorFebruary 20, 201523, 2018
G. Michael Lynch   
    
/s/ Ray A. MundyJavier Palomarez DirectorFebruary 20, 201523, 2018
Ray A. Mundy
/s/ Gary L. PaxtonDirectorFebruary 20, 2015
Gary L. PaxtonJavier Palomarez   


56


Annual Report on Form 10-K

Item 8, Item 15(a)(1) and (2), (a)(3), (b) and (c)

List of Financial Statements and Financial Statement Schedule

Financial Statements and Supplementary Data

Certain Exhibits

Financial Statement Schedule

Year Ended December 31, 20142017

Forward Air Corporation

Greeneville, Tennessee


F-1


Forward Air Corporation

Form 10-K — Item 8 and Item 15(a)(1) and (2)

Index to Financial Statements and Financial Statement Schedule

The following consolidated financial statements of Forward Air Corporation are included as a separate section of this report:


The following financial statement schedule of Forward Air Corporation is included as a separate section of this report.


All other schedules for which provision is made in the applicable accounting regulation of the Securities and Exchange Commission are not required under the related instructions or are inapplicable and, therefore, have been omitted.


F-2


Report of Independent Registered Public Accounting Firm

TheTo the Shareholders and the Board of Directors and Shareholders of Forward Air Corporation

Opinion on the Financial Statements

We have audited the accompanying consolidated balance sheets of Forward Air Corporation (the Company) as of December 31, 20142017 and 2013, and2016, the related consolidated statements of comprehensive income, shareholders' equity, and cash flows for each of the three years in the period ended December 31, 2014.  Our audits also included2017, and the related notes and financial statement schedule listed in the Index at Item 15(a) (collectively referred to as the "consolidated financial statements“)In our opinion, the consolidated financial statements present fairly, in all material respects, the financial position of the Company at December 31, 2017 and 2016, and the results of its operations and its cash flows for each of the three years in the period ended December 31, 2017, in conformity with U.S. generally accepted accounting principles.

We also have audited, in accordance with the standards of the Public Company Accounting Oversight Board (United States) (PCAOB), Forward Air Corporation’s internal control over financial reporting as of December 31, 2017, based on criteria established in Internal Control-Integrated Framework issued by the Committee of Sponsoring Organizations of the Treadway Commission (2013 framework) and our report dated February 23, 2018 expressed an unqualified opinion thereon.

Basis for Opinion

These financial statements and schedule are the responsibility of the Company's management.  Our responsibility is to express an opinion on thesethe Company’s financial statements and schedule based on our audits. We are a public accounting firm registered with the PCAOB and are required to be independent with respect to the Company in accordance with the U.S federal securities laws and the applicable rules and regulations of the Securities and Exchange Commission and the PCAOB.

We conducted our audits in accordance with the standards of the Public Company Accounting Oversight Board (United States).PCAOB. Those standards require that we plan and perform the audit to obtain reasonable assurance about whether the financial statements are free of material misstatement. An audit includesmisstatement, whether due to fraud or error. Our audits included performing procedures to assess the risks of material misstatement of the financial statements, whether due to error or fraud, and performing procedures that respond to those risks. Such procedures included examining, on a test basis, evidence supportingregarding the amounts and disclosures in the financial statements. An auditOur audits also includes assessingincluded evaluating the accounting principles used and significant estimates made by management, as well as evaluating the overall presentation of the financial statement presentation.statements. We believe that our audits provide a reasonable basis for our opinion.

In our opinion, the financial statements referred to above present fairly, in all material respects, the consolidated financial position of Forward Air Corporation at December 31, 2014 and 2013, and the consolidated results of its operations and its cash flows for each of the three years in the period ended December 31, 2014, in conformity with U.S. generally accepted accounting principles. Also, in our opinion, the related financial statement schedule, when considered in relation to the basic financial statements taken as a whole, presents fairly in all material respects the information set forth therein.

We also have audited, in accordance with the standards of the Public Company Accounting Oversight Board (United States), Forward Air Corporation’s internal control over financial reporting as of December 31, 2014, based on criteria established in Internal Control-Integrated Framework issued by the Committee of Sponsoring Organizations of the Treadway Commission (1992 framework) and our report dated February 20, 2015 expressed an unqualified opinion thereon.

 
/s/ Ernst & Young LLP
Nashville, Tennessee
We have served as the Company‘s auditor since 1991.
 
Atlanta, Georgia
February 20, 201523, 2018

F-3


Forward Air CorporationConsolidated Balance Sheets(Dollars in thousands)
December 31,
2014
 December 31,
2013
December 31,
2017
 December 31,
2016
Assets      
Current assets:      
Cash and cash equivalents$41,429
 $127,367
$3,893
 $8,511
Accounts receivable, less allowance of $2,563 in 2014 and $1,919 in 201395,326
 76,500
Accounts receivable, less allowance of $3,006 in 2017 and $1,714 in 2016143,041
 116,602
Inventories1,056
 1,052
1,425
 1,306
Prepaid expenses and other current assets9,648
 14,296
9,955
 9,851
Deferred income taxes2,496
 1,145
Income tax receivable4,428
 
Total current assets149,955
 220,360
162,742
 136,270
Property and equipment: 
  
 
  
Land16,998
 16,998
16,928
 16,928
Buildings66,477
 66,474
65,870
 65,857
Equipment212,216
 178,752
291,181
 273,463
Leasehold improvements7,957
 6,263
12,604
 10,694
Construction in progress1,540
 2,563
12,652
 12,079
Total property and equipment305,188
 271,050
399,235
 379,021
Less accumulated depreciation and amortization132,699
 116,287
193,123
 178,816
Net property and equipment172,489
 154,763
206,112
 200,205
Goodwill and other acquired intangibles: 
  
 
  
Goodwill144,412
 88,496
191,671
 184,675
Other acquired intangibles, net of accumulated amortization of $40,307 in 2014 and $31,790 in 201372,705
 40,110
Other acquired intangibles, net of accumulated amortization of $71,527 in 2017 and $61,334 in 2016111,247
 106,650
Total net goodwill and other acquired intangibles217,117
 128,606
302,918
 291,325
Other assets2,244
 2,540
15,944
 13,491
Total assets$541,805
 $506,269
$687,716
 $641,291

The accompanying notes are an integral part of the consolidated financial statements.

F-4



Forward Air CorporationConsolidated Balance Sheets (Continued)(Dollars in thousands)
December 31,
2014
 December 31,
2013
December 31,
2017
 December 31,
2016
Liabilities and Shareholders’ Equity      
Current liabilities:      
Accounts payable$20,572
 $16,267
$24,704
 $18,012
Accrued payroll and related items8,122
 6,325
13,230
 11,522
Insurance and claims accruals6,042
 5,105
11,999
 10,122
Payables to owner-operators4,182
 4,710
6,322
 5,597
Collections on behalf of customers374
 416
329
 349
Other accrued expenses2,571
 1,719
2,869
 4,243
Income taxes payable1,292
 
320
 70
Current portion of capital lease obligations276
 69
359
 347
Current portion of long-term debt
 27,665
Total current liabilities43,431
 34,611
60,132
 77,927
Capital lease obligations, less current portion1,275
 3
365
 725
Long-term debt, less current portion40,223
 
Other long-term liabilities8,356
 8,940
24,104
 21,699
Deferred income taxes25,180
 26,850
29,403
 41,871
Commitments and contingencies (Note 7)

 



 

Shareholders’ equity: 
  
 
  
Preferred stock, $0.01 par value: Authorized shares - 5,000,000; no shares issued
 

 
Common stock, $0.01 par value: Authorized shares - 50,000,000; issued and outstanding shares - 30,255,182 in 2014 and 30,522,079 in 2013303
 305
Common stock, $0.01 par value: Authorized shares - 50,000,000; issued and outstanding shares - 29,454,062 in 2017 and 30,090,335 in 2016295
 301
Additional paid-in capital130,107
 107,726
195,346
 179,512
Retained earnings333,153
 327,834
337,848
 319,256
Total shareholders’ equity463,563
 435,865
533,489
 499,069
Total liabilities and shareholders’ equity$541,805
 $506,269
$687,716
 $641,291

The accompanying notes are an integral part of the consolidated financial statements.

F-5


Forward Air CorporationConsolidated Statements of Comprehensive Income(In thousands, except per share data)
  
Year endedYear ended
December 31,
2014
 December 31,
2013
 December 31,
2012
December 31,
2017
 December 31,
2016
 December 31,
2015
Operating revenue$780,959
 $652,481
 $584,446
$1,100,816
 $982,530
 $959,125
          
Operating expenses: 
  
  
 
  
  
Purchased transportation334,576
 285,690
 252,720
478,167
 413,355
 408,769
Salaries, wages and employee benefits182,105
 151,097
 135,006
264,739
 242,002
 240,604
Operating leases33,994
 29,310
 27,989
63,799
 60,492
 66,272
Depreciation and amortization31,133
 23,579
 21,021
41,055
 38,210
 37,157
Insurance and claims15,736
 12,619
 11,309
29,578
 25,392
 21,483
Fuel expense20,148
 15,145
 10,038
16,542
 13,233
 15,903
Other operating expenses66,861
 50,686
 42,831
98,264
 87,425
 87,165
Impairment of goodwill and other intangible assets
 42,442
 
Total operating expenses684,553
 568,126
 500,914
992,144
 922,551
 877,353
Income from operations96,406
 84,355
 83,532
108,672
 59,979
 81,772
          
Other income (expense): 
  
  
 
  
  
Interest expense(610) (532) (391)(1,209) (1,597) (2,047)
Other, net289
 99
 14
(11) 4
 (58)
Total other expense(321) (433) (377)(1,220) (1,593) (2,105)
Income before income taxes96,085
 83,922
 83,155
107,452
 58,386
 79,667
Income taxes34,916
 29,455
 30,487
20,131
 30,716
 24,092
Net income and comprehensive income$61,169
 $54,467
 $52,668
$87,321
 $27,670
 $55,575
          
Net income per share: 
  
  
 
  
  
Basic$1.99

$1.81

$1.82
$2.90

$0.91

$1.80
Diluted$1.96

$1.77

$1.78
$2.89

$0.90

$1.78
          
Dividends per share:$0.48
 $0.40
 $0.34
$0.60
 $0.51
 $0.48

The accompanying notes are an integral part of the consolidated financial statements.

F-6


Forward Air CorporationConsolidated Statements of Shareholders' Equity(In thousands, except per share data)
Common Stock Additional
Paid-in
Capital
 Retained Earnings Total
Shareholders'
Equity
Common Stock Additional
Paid-in
Capital
 Retained Earnings Total
Shareholders'
Equity
Shares Amount  Shares Amount  
Balance at December 31, 201128,553
 $285
 $42,212
 $244,405
 $286,902
Net income and comprehensive income for 2012
 
 
 52,668
 52,668
Exercise of stock options582
 6
 15,734
 
 15,740
Common stock issued under employee stock purchase plan9
 
 259
 
 259
Share-based compensation
 
 6,050
 
 6,050
Dividends ($0.34 per share)
 
 5
 (9,952) (9,947)
Cash settlement of share-based awards for minimum tax withholdings(11) 


 (386) (386)
Share repurchases
 
 
 
 
Vesting of previously non-vested shares62
 1
 (1) 
 
Income tax benefit from stock options exercised
 
 385
 
 385
Balance at December 31, 201229,195
 292
 64,644
 286,735
 351,671
Net income and comprehensive income for 2013
 
 
 54,467
 54,467
Exercise of stock options1,263
 12
 32,990
 
 33,002
Common stock issued under employee stock purchase plan9
 
 296
 
 296
Share-based compensation
 
 6,178
 
 6,178
Dividends ($0.40 per share)
 
 7
 (12,148) (12,141)
Cash settlement of share-based awards for minimum tax withholdings(23) 


 (866) (866)
Share repurchases(9) 
 
 (354) (354)
Vesting of previously non-vested shares87
 1
 (1) 
 
Income tax benefit from stock options exercised
 
 3,612
 
 3,612
Balance at December 31, 201330,522
 305
 107,726
 327,834
 435,865
Net income and comprehensive income for 2014
 
 
 61,169
 61,169
Balance at December 31, 201430,255
 303
 130,107
 333,153
 463,563
Net income and comprehensive income for 2015
 
 
 55,575
 55,575
Exercise of stock options469
 5
 13,230
 
 13,235
605
 6
 17,394
 (3,087) 14,313
Common stock issued under employee stock purchase plan9
 
 354
 
 354
11
 
 449
 
 449
Share-based compensation
 
 6,681
 
 6,681

 
 7,486
 
 7,486
Dividends ($0.48 per share)
 
 9
 (14,804) (14,795)
 
 7
 (14,828) (14,821)
Cash settlement of share-based awards for minimum tax withholdings(25) 


 (1,083) (1,083)(38) 
 
 (1,931) (1,931)
Share repurchases(882) (9) 
 (39,963) (39,972)(423) (5) 
 (19,987) (19,992)
Vesting of previously non-vested shares162
 2
 (2) 
 
134
 1
 (1) 
 
Income tax benefit from stock options exercised
 
 2,109
 
 2,109

 
 5,413
 
 5,413
Balance at December 31, 201430,255
 $303
 $130,107
 $333,153
 $463,563
Balance at December 31, 201530,544
 305
 160,855
 348,895
 510,055
Net income and comprehensive income for 2016
 
 
 27,670
 27,670
Exercise of stock options346
 3
 8,145
 
 8,148
Common stock issued under employee stock purchase plan11
 
 442
 
 442
Share-based compensation
 
 8,334
 
 8,334
Dividends ($0.51 per share)
 
 6
 (15,535) (15,529)
Cash settlement of share-based awards for minimum tax withholdings(42) 


 (1,800) (1,800)
Share repurchases(910) (9) 
 (39,974) (39,983)
Vesting of previously non-vested shares141
 2
 (2) 
 
Income tax benefit from stock options exercised
 
 1,732
 
 1,732
Balance at December 31, 201630,090
 301
 179,512
 319,256
 499,069
Net income and comprehensive income for 2017
 
 
 87,321
 87,321
Exercise of stock options206
 2
 7,270
 
 7,272
Conversion of deferred stock10
 
 
 
 
Common stock issued under employee stock purchase plan10
 
 458
 
 458
Share-based compensation
 
 8,103
 
 8,103
Dividends ($0.60 per share)
 
 4
 (18,056) (18,052)
Cash settlement of share-based awards for minimum tax withholdings(35) 


 (1,699) (1,699)
Share repurchases(948) (9) 
 (48,974) (48,983)
Vesting of previously non-vested shares121
 1
 (1) 
 
Balance at December 31, 201729,454
 295
 195,346
 337,848
 533,489
 
The accompanying notes are an integral part of the consolidated financial statements.

F-7


Forward Air CorporationConsolidated Statements of Cash Flows(In thousands)
Year endedYear ended
December 31,
2014
 December 31,
2013
 December 31,
2012
December 31,
2017
 December 31,
2016
 December 31,
2015
Operating activities:          
Net income$61,169
 $54,467
 $52,668
$87,321
 $27,670
 $55,575
Adjustments to reconcile net income to net cash provided by operating activities 
  
  
 
  
  
Depreciation and amortization31,133
 23,579
 21,021
41,055
 38,210
 37,157
Gain on change in fair value of earn-out liability
 (615) 
Impairment of goodwill, intangible and other assets

 42,442
 
Share-based compensation6,681
 6,178
 6,050
8,103
 8,334
 7,486
(Gain) loss on disposal of property and equipment(383) (454) 318
Loss (gain) on disposal of property and equipment1,281
 291
 (181)
Provision for loss on receivables241
 423
 199
1,814
 258
 33
Provision for revenue adjustments2,465
 2,531
 2,003
3,055
 2,020
 4,793
Deferred income taxes(3,021) 4,856
 2,043
(12,468) 3,525
 14,531
Tax benefit for stock options exercised(2,109) (3,707) (385)
 (1,732) (5,413)
Changes in operating assets and liabilities, net of acquisition of business 
  
  
 
  
  
Accounts receivable(12,193) 1,447
 (6,542)(31,308) (9,715) 5,403
Prepaid expenses and other current assets(280) (215) (1,331)
Prepaid expenses and other assets(1,204) 283
 (1,378)
Accounts payable and accrued expenses(199) 2,588
 (3,477)8,945
 (1,413) (17,513)
Income taxes8,156
 (239) (3,981)(3,230) 20,177
 (14,771)
Net cash provided by operating activities91,660
 90,839
 68,586
103,364
 130,350
 85,722
          
Investing activities: 
  
  
 
  
  
Proceeds from disposal of property and equipment1,947
 1,973
 911
2,440
 1,929
 1,720
Purchases of property and equipment(39,487) (35,439) (21,353)(38,265) (42,186) (40,495)
Acquisition of business, net of cash acquired(90,172)
(45,328)

(23,140)
(11,800)
(61,878)
Other2
 (129) (263)(223) (336) (265)
Net cash used in investing activities(127,710) (78,923) (20,705)(59,188) (52,393) (100,918)
          
Financing activities: 
  
  
 
  
  
Proceeds from term loan
 
 125,000
Payments of debt and capital lease obligations(9,736) (20,375) (551)(42,790) (55,768) (101,352)
Payments on line of credit
 
 
Proceeds from senior credit facility55,000
 
 
Proceeds from exercise of stock options13,235
 33,002
 15,740
7,272
 8,148
 14,313
Payments of cash dividends(14,795) (12,141) (9,947)(18,052) (15,529) (14,821)
Repurchase of common stock (repurchase program)(39,972) (354) 
Purchase of common stock under repurchase program(48,983) (39,983) (19,992)
Common stock issued under employee stock purchase plan354
 296
 259
458
 442
 449
Cash settlement of share-based awards for minimum tax withholdings(1,083) (866) (386)(1,699) (1,800) (1,931)
Tax benefit for stock options exercised2,109
 3,707
 385

 1,732
 5,413
Net cash (used in) provided by financing activities(49,888) 3,269
 5,500
(48,794) (102,758) 7,079
Net (decrease) increase in cash(85,938) 15,185
 53,381
Net decrease in cash(4,618) (24,801) (8,117)
Cash at beginning of year127,367
 112,182
 58,801
8,511
 33,312
 41,429
Cash at end of year$41,429
 $127,367
 $112,182
$3,893
 $8,511
 $33,312

The accompanying notes are an integral part of the consolidated financial statements

F-8

Table of Contents        
FORWARD AIR CORPORATION
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS
DECEMBER 31, 20142017
(In thousands, except share and per share data)



1.        Accounting Policies

Basis of Presentation and Principles of Consolidation

Forward Air Corporation's (“the Company”, “We”, “Our”) services can be classified into threefour principal reportingreportable segments: Forward Air, Forward Air SolutionsExpedited LTL, Truckload Premium Services (“FASI”TLS”), Intermodal and Pool Distribution ("Pool") and Total Quality ("TQI")(See note 10).

Through the Forward AirExpedited LTL segment, the Company provide time-definite transportation and related logistics services to the North American deferred air freight market and its activities can be classified into three categories of service: airport-to-airport, logistics, and other. Forward Air’s airport-to-airport service operateswe operate a comprehensive national network for the time-definite surface transportation ofto provide expedited ground freight. The airport-to-airport serviceregional, inter-regional and national less-than-truckload ("LTL") services. Expedited LTL offers customers local pick-up and delivery and scheduled surface transportation of cargo as a cost effective, reliable alternative to air transportation. Forward Air’s logistics services provide expedited truckload brokerage, intermodal drayage and dedicated fleet services. Forward Air’s other services includeincluding shipment consolidation and deconsolidation, warehousing, customs brokerage and other handling. The Forward Air

Through our TLS segment, primarily provides its transportationwe provide expedited truckload brokerage, dedicated fleet services, through a network of terminals located at or near airportsas well as high security and temperature-controlled logistics services in the United States and Canada.

FASIOur Intermodal segment provides poolfirst- and last-mile high value intermodal container drayage services both to and from seaports and railheads. Intermodal also offers dedicated contract and CFS warehouse and handling services. Today, Intermodal operates primarily in the Midwest and Southeast, with a smaller operational presence in the Southwest.

In our Pool Distribution segment, we provide high-frequency handling and distribution servicesof time sensitive product to numerous destinations within a specific geographic region. We offer this service throughout the Mid-Atlantic, Southeast, Midwest and Southwest continental United States. Pool distribution involves managing high-frequency handling and distribution of time-sensitive product to numerous destinations in specific geographic regions. FASI’s primary customers for this service are regional and nationwide distributors and retailers, such as mall, strip mall and outlet based retail chains.

TQI is a provider of maximum security and temperature-controlled logistics services, primarily truckload services, to the life sciences sector (pharmaceutical and biotechnology products). In addition to core pharmaceutical services and other cold chain services, TQI provides truckload and less-than-truckload brokerage transportation services.

The accompanying consolidated financial statements of the Company include Forward Air Corporation and its subsidiaries. Significant intercompany accounts and transactions have been eliminated in consolidation.

Use of Estimates

The preparation of the consolidated financial statements in conformity with accounting principles generally accepted in the United States requires management to make estimates and assumptions that affect the amounts reported in the consolidated financial statements and accompanying notes. Actual results could differ from those estimates. Significant areas requiring management estimates include the following key financial areas:

Allowance for Doubtful Accounts
 
The Company evaluates the collectability of its accounts receivable based on a combination of factors. In circumstances in which the Company is aware of a specific customer’s inability to meet its financial obligations to the Company (for example, bankruptcy filings, accounts turned over for collection or litigation), the Company records a specific reserve for these bad debts against amounts due to reduce the net recognized receivable to the amount the Company reasonably believes will be collected. For all other customers, the Company recognizes reserves for these bad debts based on the length of time the receivables are past due. Specifically, amounts that are 90 days or more past due are reserved at 50.0% for Forward Air's airport-to-airport and TLX operations,Expedited LTL, 10.0% for Forward Air's intermodal drayage operations, Intermodal, 25.0% for FASIPool and 10.0% for TQI's pharmaceutical operations andup to 50.0% for TQI's non-pharmaceutical operations.TLS. If circumstances change (i.e., the Company experiences higher than expected defaults or an unexpected material adverse change in a customer’s ability to meet its financial obligations to the Company), the estimates of the recoverability of amounts due to the Company could be changed by a material amount. Accounts are written off after all means of collection, including legal action, have been exhausted.

Allowance for Revenue Adjustments
 
The Company’s allowance for revenue adjustments consists of amounts reserved for billing rate changes that are not captured upon load initiation. These adjustments generally arise: (1) when the sales department contemporaneously grants small rate changes (“spot quotes”) to customers that differ from the standard rates in the system; (2) when freight requires

F-9

FORWARD AIR CORPORATION
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (Continued)
December 31, 2014
(In thousands, except share and per share data)

dimensionalization or is reweighed resulting in a different required rate; (3) when billing errors occur; and (4) when data entry errors occur. When appropriate, permanent rate changes are initiated and reflected in the system. The Company monitors the manual revenue adjustments closely through the employment of various controls that are in place to ensure that revenue recognition is not compromised and that fraud does not occur. During 2014,2017, average revenue adjustments per month were approximately $205 $255

F-9

FORWARD AIR CORPORATION
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (Continued)
December 31, 2017
(In thousands, except share and per share data)

on average revenue per month of approximately $65,080$91,735 (0.3% of monthly revenue). In order to estimate the allowance for revenue adjustments related to ending accounts receivable, the Company prepares an analysis that considers average monthly revenue adjustments and the average lag for identifying and quantifying these revenue adjustments. Based on this analysis, the Company establishes an allowance covering approximately 4535-10065 days (dependent upon experience in the last twelve months) of average revenue adjustments, adjusted for rebates and billing errors. The lag is periodically adjusted based on actual historical experience. Additionally, the average amount of revenue adjustments per month can vary in relation to the level of sales or based on other factors (such as personnel issues that could result in excessive manual errors or in excessive spot quotes being granted). Both of these significant assumptions are continually evaluated for validity.appropriateness.

Self-Insurance Loss Reserves

Given the nature of the Company’s operating environment, the Company is subject to vehicle and general liability, workers’ compensation and employee health insurance claims. To mitigate a portion of these risks, the Company maintains insurance for individual vehicle and general liability claims exceeding $5001,000 and workers’ compensation claims and employee health insurance claims exceeding $250350, and $225, respectively, except in Ohio, where for workers’ compensation we are a qualified self-insured entity with a $500 self-insured retention. The amount of self-insurance loss reserves and loss adjustment expenses is determined based on an estimation process that uses information obtained from both company-specific and industry data, as well as general economic information. The estimation process for self-insurance loss exposure requires management to continuously monitor and evaluate the life cycle of claims. Using data obtained from this monitoring and the Company’s assumptions about the emerging trends, management develops information about the size of ultimate claims based on its historical experience and other available market information. The most significant assumptions used in the estimation process include determining the trend in loss costs, the expected consistency in the frequency and severity of claims incurred but not yet reported, changes in the timing of the reporting of losses from the loss date to the notification date, and expected costs to settle unpaid claims. The Company utilizes a semi-annual actuarial analyses to evaluate open claims and estimate the ongoing development exposure.

Revenue Recognition

Operating revenue and related costs are recognized as of the date shipments are completed. The transportation rates the Company charges its customers consist of base transportation rates and fuel surcharge rates.  The revenues earned and related direct freight expenses incurred from the Company’s base transportation services are recognized on a gross basis in revenue and in purchased transportation.  Transportation revenue is recognized on a gross basis as the Company is the primary obligor.  The fuel surcharges billed to customers and paid to owner-operators and third party transportation providers are recorded on a net basis as the Company is not the primary obligor with regards to the fuel surcharges. Please see Recent Accounting Pronouncements for expected changes to revenue recognition.

Cash and Cash Equivalents

The Company considers all highly liquid investments with a maturity of three months or less when purchased to be cash and cash equivalents.
 
Inventories

Inventories of tires, replacement parts, supplies, and fuel for equipment are stated at the lower of cost or market utilizing the FIFO (first-in, first-out) method of determining cost. Inventories of tires and replacement parts are not material in the aggregate. Replacement parts are expensed when placed in service, while tires are capitalized and amortized over their expected life. Replacement parts and tires are included as a component of other operating expenses in the consolidated statements of comprehensive income.






F-10

FORWARD AIR CORPORATION
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (Continued)
December 31, 2014
(In thousands, except share and per share data)


Property and Equipment

Property and equipment are stated at cost. Expenditures for normal repair and maintenance are expensed as incurred. Depreciation of property and equipment is calculated based upon the cost of the asset, reduced by its estimated salvage value, using the straight-line method over the estimated useful lives as follows:

F-10

FORWARD AIR CORPORATION
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (Continued)
December 31, 2017
(In thousands, except share and per share data)

Buildings 30-40 years
Equipment 3-10 years
Leasehold improvements Lesser of Useful Life or Initial Lease Term

Depreciation expense for each of the three years ended December 31, 20142017, 20132016 and 20122015 was $22,616, $17,817$30,862, $28,088 and $16,45526,252 respectively.

The Company reviews its long-lived assets for impairment whenever events or changes in circumstances indicate that the carrying amount may not be recoverable. Impairment is recognized on assets classified as held and used when the sum of undiscounted estimated cash flows expected to result from the use of the asset is less than the carrying value. If such measurement indicates a possible impairment, the estimated fair value of the asset is compared to its net book value to measure the impairment charge, if any. When the criteria have been met for long-lived assets to be classified as held for sale, the assets are recorded at the lower of carrying value or fair market value (less selling costs). See additional discussion in Note 2, Acquisition, Goodwill and Other Long-Lived Assets.
 
Operating Leases
 
Certain operating leases include rent increases during the initial lease term. For these leases, the Company recognizes the related rental expenses on a straight-line basis over the term of the lease, which includes any rent holiday period, and records the difference between the amounts charged to operations and amount paid as rent as a rent liability. Reserves for idle facilities are initially measured at the fair value of the portion of the lease payments associated with the vacated facilities, reduced by estimated sublease rentals. See additional discussion in Note 2, Acquisition, Goodwill and Other Long-Lived Assets.

Goodwill and Other Intangible Assets

Goodwill is recorded at cost based on the excess of purchase price over the fair value of net assets acquired. Goodwill and intangible assets with indefinite lives are not amortized but the Company conducts an annual (or more frequently if circumstances indicate possible impairment) impairment test of goodwill for each reportable segmentreporting unit at June 30 of each year.  Other intangible assets are amortized over their useful lives. Results of impairment testing are described in Note 2, Acquisition, Goodwill and Other Long-Lived Assets.

Acquisitions are accounted for using the purchase method.  The definite-lived intangible assets of the Company resulting from acquisition activity and the related amortization are described in Note 2, Acquisition, Goodwill and Other Long-Lived Assets.

Software Development

Costs related to software developed or acquired for internal use are expensed or capitalized based on the applicable stage of software development and any capitalized costs are amortized over their estimated useful life.  The Company typically uses a five-year straight line amortization for the capitalized amounts of software development costs.  At December 31, 20142017 and 20132016 the Company had $13,246$19,567 and $11,76316,268, respectively, of capitalized software development costs included in property and equipment.  Accumulated amortization on these assets was $9,065$10,874 and $7,64410,716 at December 31, 20142017 and 20132016, respectively.  Included in depreciation expense is amortization of capitalized software development costs.  Amortization of capitalized software development for the years ended December 31, 20142017, 20132016 and 20122015 was $1,464,$1,816, $1,2281,658 and $1,1001,526 respectively.  As of December 31, 20142017 the estimated amortization expense for the next five years of capitalized software development costs is as follows:

20182,197
20191,878
20201,620
20211,327
2022716
Total$7,738


F-11

FORWARD AIR CORPORATION
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (Continued)
December 31, 20142017
(In thousands, except share and per share data)

2015$1,374
20161,080
2017767
2018509
2019211
Total$3,941

Income Taxes

The Company accounts for income taxes using the liability method, whereby deferred tax assets and liabilities are determined based on differences between financial reporting and tax basis of assets and liabilities and are measured using the enacted tax rates and laws that will be in effect when the differences are expected to be recovered or settled.  We report a liability for unrecognized tax benefits resulting from uncertain tax positions taken or expected to be taken in a tax return.  We recognize interest and penalties, if any, related to unrecognized tax benefits in interest expense and operating expenses, respectively.

On December 22, 2017, President Trump signed into law H.R. 1, “An Act to provide for reconciliation pursuant to titles II and V of the concurrent resolution on the budget for fiscal year 2018”. Please see Note 5 for further discussion on the impact of the U.S. Tax Act.

Net Income Per Share

The Company calculates net income per share in accordance with the FASB Accounting Standards Codification and the Hierarchy of Generally Accepted Accounting Principles, Earnings per Share (the “FASB Codification“ASC 260”).  Under the FASB CodificationASC 260, basic net income per share is computed by dividing net income available to common shareholders by the weighted-average number of common shares outstanding for the period. The Company's non-vested shares contain non-forfeitable rights to dividends and are therefore considered participating securities for purposes of computing net income per share pursuant to the two-class method. Net income allocated to participating securities was $404$700 in 2014.2017, $212 in 2016 and $369 in 2015. Net losses are not allocated to participating securities in periods in which the Company incurs a net loss. Diluted net income per share is computed by dividing net income available to common shareholders by the weighted-average number of common shares outstanding after considering the additional dilution from any dilutive non-participating securities. The Company's non-participating securities include options and performance shares.

Share-Based Payments
 
The Company’s general practice has been to make a single annual grant of share-based compensation to key employees and to generally make other grants only in connection with new employment or promotions.  In addition, the Company makes annual grants to non-employee directors in conjunction with their annual election to our Board of Directors or at the time of their appointment to the Board of Directors.  For employees, the Company has granted stock options, non-vested shares and performance shares.  For non-employee directors, the Company has generally issued non-vested shares during the years ended December 31, 2014, 2013 and 2012.shares.
 
Stock options typically expire seven years from the grant date and vest ratably over a three-year period. The share-based compensation for stock options is recognized net of estimated forfeitures, ratably over the requisite service period, or vesting period. Based on the Company’s historical experience, forfeitures have been estimated. The Company uses the Black-Scholes option-pricing model to estimate the grant-date fair value of options granted.  The following table contains the weighted-average assumptions used to estimate the fair value of options granted.  These assumptions are highly subjective and changes in these assumptions can materially affect the fair value estimate.

December 31,
2014

December 31,
2013

December 31,
2012
December 31,
2017

December 31,
2016

December 31,
2015
Expected dividend yield1.2%
1.2%
0.9%1.3%
1.0%
1.0%
Expected stock price volatility38.5%
43.7%
46.6%28.5%
28.9%
33.3%
Weighted average risk-free interest rate1.6%
0.9%
0.8%2.0%
1.3%
1.6%
Expected life of options (years)5.3

5.2

4.2
5.9

5.8

5.9

The fair value of non-vested shares issued were estimated using the closing market prices for the business day of the grant. The share-based compensation for the non-vested shares is recognized net of estimated forfeitures, ratably over the requisite

F-12

FORWARD AIR CORPORATION
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (Continued)
December 31, 2014
(In thousands, except share and per share data)

service period or vesting period. Forfeitures are estimated based on our historical experience, but will be adjusted for future changes in forfeiture experience.

The fair value of the performance shares was estimated using a Monte Carlo simulation. The share-based compensation for performance shares are recognized net of estimated forfeitures, ratably over the requisite service period, or vesting period. The following table contains the weighted-average assumptions used to estimate the fair value of performance shares granted.  These assumptions are highly subjective and changes in these assumptions can materially affect the fair value estimate.

F-12

FORWARD AIR CORPORATION
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (Continued)
December 31, 2017
(In thousands, except share and per share data)


  Year ended    Year ended  

December 31,
2014
 December 31,
2013

December 31,
2012
December 31,
2017
 December 31,
2016

December 31,
2015
Expected stock price volatility32.5% 34.5%
40.8%24.7% 22.3%
23.5%
Weighted average risk-free interest rate0.7% 0.4%
0.4%1.4% 0.8%
1.0%

Under the 2005 Employee Stock Purchase Plan (the “ESPP”), which has been approved by shareholders, the Company is authorized to issue shares of Common Stock to eligible employees. These shares may be issued at a price equal to 90% of the lesser of the market value on the first day or the last day of each six-month purchase period. Common Stock purchases are paid for through periodic payroll deductions and/or up to two large lump sum contributions.  We recognizeThe Company recognizes share-based compensation on the date of purchase based on the difference between the purchase date fair market value and the employee purchase price.

Recent Accounting Pronouncements

In January 2017, the FASB issued ASU No. 2017-04, Intangibles - Goodwill and Other (Topic 350): "Simplifying the Accounting for Goodwill Impairment." Under the current guidance for assessing goodwill for impairment, an entity can first assess qualitative factors to determine whether a two-step goodwill impairment test is necessary. Under the new standard, a goodwill impairment loss will instead be measured at the amount by which a reporting unit's carrying amount exceeds its fair value, not to exceed the carrying amount of goodwill, thus no longer requiring the two-step method. The guidance requires prospective adoption and will be effective for annual or interim goodwill impairment tests in fiscal years beginning after December 15, 2019. Early adoption of this guidance is permitted for interim or annual goodwill impairment tests performed on testing dates after January 1, 2017. We plan to adopt this guidance in January 2018 and we do not expect any impact to the consolidated financial statements.

In March 2016, the FASB issued guidance that changes the accounting for certain aspects of share-based payments to employees. The guidance requires the recognition of the income tax effects of awards in the income statement when the awards vest or are settled, thus eliminating additional paid in capital ("APIC") pools. The guidance also allows for the employer to repurchase more of an employee’s shares for tax withholding purposes without triggering liability accounting. In addition, the guidance allows for, and we elected, to account for forfeitures as they occur rather than on an estimated basis. We adopted this guidance in January 2017 and the elimination of APIC pools resulted in approximately $545 of income tax benefit during the full year December 31, 2017. This guidance has been applied prospectively and no prior periods have been adjusted.

In February 2016, the FASB, issued ASU 2016-02, Leases, which introduces the recognition of lease assets and lease liabilities by lessees for those leases classified as operating leases under previous guidance. The guidance will be effective for annual reporting periods beginning after December 15, 2018 and interim periods within those fiscal years with early adoption permitted. We are evaluating the impact of the future adoption of this standard on our consolidated financial statements.
In May 2014, the FASB issued guidance on revenue from contracts with customers that will supersede most current revenue recognition guidance, including industry-specific guidance. The underlying principle is that an entity will recognize revenue to depict the transfer of goods or services to customers at an amount that the entity expects to be entitled to in exchange for those goods or services. The guidance provides a five-step analysis of transactions to determine when and how revenue is recognized. Other major provisions include capitalization of certain contract costs, consideration of time value of money in the transaction price, and allowing estimates of variable consideration to be recognized before contingencies are resolved in certain circumstances. The guidance also requires enhanced disclosures regarding the nature, amount, timing and uncertainty of revenue and cash flows arising from an entity’s contracts with customers. The guidance is effective for the interim and annual periods beginning on or after December 15, 2016 (early adoption is not permitted).2017. The guidance permits the use of either a full retrospective or modified retrospective adoption approach with a cumulative effect transition method. The Company has not yet selected a transition method and is currently evaluating the impact of the amended guidance on our consolidated financial position, results of operations and related disclosures.
2.        Acquisitions, Goodwill and Other Long-Lived Assets
Acquisition of CSTadjustment recorded in either scenario as necessary upon transition.

On February 2, 2014,As permitted by the Company acquired allguidance, we will implement the use of full retrospective presentation. While evaluating principal versus agent relationships under the outstanding capital stocknew standard, we determined that we will transition certain revenue streams from an agent to principal relationship. This will cause these revenue streams and their associated costs to be recognized on a gross basis that have historically been recognized on a net basis, increasing revenue and expenses by approximately $66,000 for the year ended December 31, 2017 and $47,000 for the same period of Central States Trucking Co. and Central States Logistics, Inc. (collectively referred to as “CST”). Pursuant to the terms of the Agreement and concurrently2016 with the execution of the Agreement, the Company acquired all of the outstanding capital stock of CST in exchange for $82,998 in net cash and $11,215 in assumed debt. With the exception of capital leases, the assumed debt was immediately paid in full after funding of the acquisition. The acquisition and settlement of the assumed debt were funded using the Company's cashno impact on hand. Under the purchase agreement, $10,000 of the purchase price was paid into an escrow account to protect the Company against potential unknown liabilities. The amount held in escrow will be remitted to the sellers on February 2, 2015.operating income.

CST provides industry leading container and intermodal drayage services primarily within the Midwest region of the United States. CST also provides dedicated contract and Container Freight Station (“CFS”) warehouse and handling services. The acquisition of CST provides us with a scalable platform for which to enter the intermodal drayage space and thereby continuing to expand and diversify our service offerings. As part of our strategy to scale CST's operations, in September 2014, CST acquired certain assets of Recob Great Lakes Express, Inc. ("RGL") for $1,350 and in November 2014, acquired Multi-Modal Trucking, Inc. and Multi-Modal Services, Inc. (together referred to as "MMT") for approximately $5,825 in cash and $1,000 in available earn out. The MMT earn out is based on acquired operations exceeding 2015 earnings goals, and the earn out was fully accrued as of December 31, 2014. The acquisition of RGL and MMT's assets provided an opportunity for CST to expand into additional Midwest markets.

F-13

FORWARD AIR CORPORATION
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (Continued)
December 31, 20142017
(In thousands, except share and per share data)

In addition, based on a review of our customer shipping arrangements, we currently believe the implementation of this standard will change our revenue recognition policy from recognizing revenue upon shipment completion to recognizing revenue over time based on the progress toward completion of shipments in transit at each period end.  While the timing of revenue recognition will be accelerated, due to the short duration of our transit times and relatively low dollar value of individual shipments, the anticipated impact on our consolidated financial position, revenue and results from operations is not expected to be significant. 
  
The Company incurred total transaction costs related to the acquisitions of approximately $900, which were expensed during the nine months ended September 30, 2014, in accordance with U.S. GAAP. These transaction costs were primarily included in "Other operating expenses" in the consolidated statements of comprehensive income.

2.        Acquisitions, Goodwill and Other Long-Lived Assets
The assets, liabilities, and operating results of CST, RGL and MMT ("CST acquisitions") have been included in the Company's consolidated financial statements from the dates of acquisition and have been assigned to the Forward Air reportable segment. The results of CST, RGL and MMT operations are reflected in the Company's consolidated statements of comprehensive income for the year ended December 31, 2014 from the dates of acquisition are as follows (in thousands, except per share data):


Dates of Acquisition to December 31, 2014
Logistics revenue$52,061
Other revenues20,253
Operating income7,525
Net income4,586
Net income per share
Basic$0.15
Diluted$0.15

Acquisition of TQITowne

On March 4, 2013,9, 2015, the Company entered into a Stock Purchase Agreement ("Agreement"acquired CLP Towne Inc. (“Towne”) with all of the shareholders of TQIpursuant to acquire 100% of the outstanding stock. Pursuant to the terms of the Agreement and concurrently with the executionPlan of Merger (the “Merger Agreement”) resulting in Towne becoming an indirect, wholly-owned subsidiary of the Agreement,Company. For the acquisition of Towne, the Company acquired all of the outstanding capital stock of TQI in exchange for $45,328paid $61,878 in net cash $20,113and assumed $59,544 in assumed debt and an available earn-outcapital leases. With the exception of up to $5,000. Theassumed capital leases, the assumed debt was immediately paid in full after funding of the acquisition. The acquisition and settlement ofOf the assumed debt were funded using the Company'stotal aggregate cash on hand. Under the purchase agreement, $4,500 of the purchase priceconsideration paid, $16,500 was paidplaced into an escrow account, with $2,000 of such amount being available to protectsettle any shortfall in Towne’s net working capital, with $14,500 of such amount available for a period of time to settle certain possible claims against Towne’s common stockholders for indemnification. To the Company against potential unknown liabilities.extent the escrow fund is insufficient, certain equity holders have agreed to indemnify Forward Air, subject to certain limitations set forth in the Merger Agreement, as a result of inaccuracies in or breaches of certain of Towne’s representations, warranties, covenants and agreements and other matters. During the second quarter of 2017, we received $2,525 from this escrow for reimbursement of various claims. Approximately $1,621 was credited to operating leases and other operating expenses to offset related costs incurred in previous periods. The amount held in escrowremaining $904 was remittedused to establish reserves for various pending claims. Forward Air financed the Merger Agreement with a $125,000 2 year term loan available under the senior credit facility.

Towne was a full-service trucking provider offering time-sensitive less-than-truckload shipping, full truckload service, an extensive cartage network, container freight stations and dedicated trucking. Towne’s LTL network provided scheduled deliveries to 61 service points. A fleet of approximately 525 independent contractor tractors provided the line-haul between those service points. The acquisition of Towne provided the Expedited LTL segment with opportunities to expand its service points and service offerings, such as pick up and delivery services. Additional benefits of the acquisition included increased linehaul network shipping density and a significant increase to our owner-operator fleet, both of which are key to the sellers in September 2014.profitability of Expedited LTL.

Pursuant to the terms of the Agreement, the Company could pay the former shareholders of TQI additional cash consideration from $0 to $5,000 if certain earnings before interest, taxes, depreciation and amortization ("EBITDA") goals are exceeded. The ultimate payout is based on the level by which TQI operating results exceed specified thresholds as defined by the Agreement in both 2013 and 2014. At the time of acquisition the Company recognized an estimated earn-out liability of $615. The fair value of the earn-out liability (level 3) was estimated using an income approach based on the present value of probability-weighted amounts payable under a range of performance scenarios for 2013 and 2014 and a discount rate of 10.9%. However, based on the most probable outcomes the estimated earn-out liability was reduced to $0 and recognized as a gain in our results from operations during the fourth quarter of 2013. TQI's 2014 EBITDA performance did not exceed the goals established by the Agreement and therefore no earn out payments were required.

The Company incurred total transaction costs related toEffective with the acquisition of approximately $943, which was expensedTowne, the Company immediately entered into a restructuring plan to remove duplicate costs, primarily in the form of, but not limited to salaries, wages and benefits and facility leases. As a result of these plans, during the year ended December 31, 2013,2015, the Company recognized expense of $2,624 and $11,722 for severance obligations and reserves for idle facilities, respectively. The expenses associated with the severance obligations and idle facilities were recognized in accordance with U.S. GAAP. Thesethe salaries, wages and benefits and operating lease line items, respectively. The Company also incurred expense of $9,197 for various other integration and transaction related costs which were primarilylargely included in "Otherother operating expenses" expenseexpenses during 2015.

CST Acquisitions

As part of the Company's strategy to expand its Intermodal operations, in May 2017, we acquired certain assets of Atlantic Trucking Company, Inc., Heavy Duty Equipment Leasing, LLC, Atlantic Logistics, LLC and Transportation Holdings, Inc. (together referred to as “Atlantic” in this note) for $22,500 and a potential earnout of $1,000. The acquisition was funded by a combination of cash on hand and funds from our revolving credit facility. Atlantic was a privately held provider of intermodal, drayage and related services headquartered in Charleston, South Carolina. It also has terminal operations in Atlanta, Charlotte, Houston, Jacksonville, Memphis, Nashville, Norfolk and Savannah. These locations allow Intermodal to significantly expand its footprint in the consolidated statementssoutheastern region. In October 2017, we also acquired certain assets of comprehensive income.

The acquisition allowsKansas City Logistics, LLC ("KCL") for $640 and a potential earnout of $100. KCL provides CST with an expanded footprint in the Kansas and Missouri markets. During the year ended December 31, 2016, Atlantic generated approximately $62,300 in revenue. In January 2016, the Company also acquired certain assets of Ace Cargo, LLC ("Ace") for $1,700, and in August 2016, we acquired certain assets of Triumph Transport, Inc. and Triumph Repair Service, Inc. (together referred to as “Triumph”) for $10,100 and an earnout of $1,250 paid in September 2017. These acquisitions provided an opportunity for our Intermodal operations to expand into additional Midwest markets. The assets, liabilities, and diversify its complimentary truckload operations while maintaining its goaloperating results of offering high-value added services.     

these collective acquisitions have been included in the Company's consolidated financial statements from their dates of acquisition and have been included in the Intermodal reportable segment.



F-14

FORWARD AIR CORPORATION
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (Continued)
December 31, 20142017
(In thousands, except share and per share data)

Included in the assumed liabilities of TQI is a liability for unrecognized tax benefits for $1,120. The liability is attributable to TQI not filing income tax returns in all jurisdictions in which it operated. The $1,120 consists of unrecognized tax benefits of $853 and related penalties and interest of $174 and $93, respectively. In accordance with the Agreement, the former shareholders of TQI have indemnified the Company against this tax exposure. As a result, the Company also recognized an offsetting receivable net of the estimated federal tax benefit for $728.

The assets, liabilities, and operating results of TQI have been included in the Company's consolidated financial statements from the date of acquisition and have been assigned to a new TQI reportable segment. The results of TQI reflected in the Company's consolidated statements of comprehensive income are as follows (in thousands, except per share data):


March 4, 2013 to December 31, 2013
Logistics revenue$41,842
Operating income3,600
Net income1,961
Net income per share
Basic$0.07
Diluted$0.06


F-15

FORWARD AIR CORPORATION
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (Continued)
December 31, 2014
(In thousands, except share and per share data)

Allocations of Purchase Prices

The following table presents the allocations of the CST acquisitions and TQIpreviously discussed purchase prices to the assets acquired and liabilities assumed based on their estimated fair values and resulting residual goodwill (in thousands):


CSTRGL & MMTTQITowneAce & TriumphAtlanticKCL

February 2, 2014September & November 2014March 4, 2013March 9, 2015January & August 2016May 7, 2017October 22, 2017
Tangible assets:





 

 
Accounts receivable$9,339
$
$5,639
$24,068
$
$
$
Prepaid expenses and other current assets101

1,093
2,916



Property and equipment2,132
287
5,103
2,095
1,294
1,821
223
Other assets35

728
614



Deferred income taxes

947
Total tangible assets11,607
287
13,510
29,693
1,294
1,821
223
Intangible assets:





 

 
Non-compete agreements930
92
470

139
1,150
6
Trade name500

1,000
Customer relationships36,000
3,590
22,300
66,000
5,335
13,400
234
Goodwill51,710
4,206
45,164
59,666
6,282
6,719
277
Total intangible assets89,140
7,888
68,934
125,666
11,756
21,269
517
Total assets acquired100,747
8,175
82,444
155,359
13,050
23,090
740


 
 
Liabilities assumed:
 
 
Current liabilities6,535
1,000
4,725
28,920

590
100
Other liabilities

1,735
3,886
1,250


Debt and capital lease obligations11,215

20,113
59,544



Deferred income taxes

10,543
1,131



Total liabilities assumed17,750
1,000
37,116
93,481
1,250
590
100
Net assets acquired$82,997
$7,175
$45,328
$61,878
$11,800
$22,500
$640

The acquired definite-live intangible assets have the following useful lives:

Useful Lives

CSTTowneAce & Triumph
RGL & MMTAtlantic
TQIKCL
Customer relationships20 years15 years
15 years
15 years
Non-competes-5 years
5 years
5 years
Trade names2 years
-
5 years

The fair value of the non-compete agreements trade name and customer relationshiprelationships assets were estimated using an income approach (level 3). Under this method, an intangible asset's fair value is equal to the present value of the incremental after-tax cash flows (excess earnings) attributable solely to the intangible asset over its remaining useful life. To calculateestimate fair value, the Company used cash flows discounted at rates considered appropriate given the inherent risks associated with each type of asset. The Company believes thatbelieved the level and timing of cash flows appropriately reflectreflected market participant assumptions. The fair

F-16

FORWARD AIR CORPORATION
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (Continued)
December 31, 2014
(In thousands, except share and per share data)

value of the TQI and CST trades names were estimated using an income approach, specifically known as the relief from royalty method. The relief from royalty method is based on a hypothetical royalty stream that would be paid if the Company did not own the TQI name and had to license the trade name. The Company derived the hypothetical royalty income from the projected revenues of TQI. Cash flows were assumed to extend through the remaining economic useful life of each class of intangible asset.
The following unaudited pro forma information presents a summary of the Company's consolidated results of operations as if the CST acquisitions and TQI acquisition occurred as of January 1, 2013 (in thousands, except per share data).

Year ended

December 31,
2014
 December 31,
2013
Operating revenue$786,048
 $710,107
Income from operations96,596
 91,215
Net income61,286
 58,713
Net income per share
 
Basic$2.00
 $1.95
Diluted$1.97
 $1.91

See note 12 for discussion of subsequent events related to acquisitions.

Goodwill

The following is a summary of the changes in goodwill for the year ended December 31, 2014. All goodwill, except the goodwill assigned to TQI, is deductible for tax purposes.


Forward Air
FASI
TQI
Total


Accumulated

Accumulated

Accumulated


GoodwillImpairment
GoodwillImpairment
GoodwillImpairment
Net
Beginning balance, December 31, 2013$37,926
$

$12,359
$(6,953)
$45,164
$

$88,496
CST acquisitions55,916








55,916
Ending balance, December 31, 2014$93,842
$

$12,359
$(6,953)
$45,164
$

$144,412

The Company conducted its annual impairment assessments and tests of goodwill for each reporting unit as of June 30, 2014 and no impairment charges were required. The Company conducts an annual (or more frequently if circumstances indicate possible impairment) impairment test of goodwill for each reporting unit at June 30 of each year.2017.  The first step of the goodwill impairment test is the Company assessesCompany's assessment of qualitative factors to determine whether it is more likely than not that the fair value of a reporting unit is less than the reporting unit's carrying amount, including goodwill.

F-15

FORWARD AIR CORPORATION
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (Continued)
December 31, 2017
(In thousands, except share and per share data)

When performing the qualitative assessment, the Company considers the impact of factors including, but not limited to, macroeconomic and industry conditions, overall financial performance of each reporting unit, litigation and new legislation. If based on the qualitative assessments, the Company believes it more likely than not that the fair value of a reporting unit is less than the reporting unit's carrying amount, or periodically as deemed appropriate by management, the Company will prepare an estimation of the respective reporting unit's fair value utilizing a quantitative approach.  If a quantitative fair value estimation is required, the Company calculatesestimates the fair value of the applicable reportablereporting units, using a combination of discounted projected cash flows and market valuations for comparable companies as of the valuation date.  The Company's inputs into the fair value calculationsestimates for goodwill are classified within level 3 of the fair value hierarchy as defined in the FASB Accounting Standards Codification and the Hierarchy of Generally Accepted Accounting Principles (“the FASB Codification”). If thisthe estimation of fair value indicates thatthe impairment potentially exists, the Company will then measure the amount of the impairment, if any.  Goodwill impairment exists when the calculatedestimated implied fair value of goodwill is less than its carrying value.  Changes in strategy or market conditions could significantly impact these fair value estimates and require adjustments to recorded asset balances.

The Company conducted its annual impairment assessments and tests of goodwill for each reporting unit as of June 30, 2017 and no impairment charges were required. Further, due to Total Quality, Inc. ("TQI") performance falling short of the projections used in our June 2017 impairment assessment, the Company believed there were indicators of impairment as of December 31, 2017. Therefore, the Company performed an additional impairment assessment and determined TQI's goodwill was not impaired as of December 31, 2017.

In 2016, due to the financial performance of the TQI reporting unit falling notably short of previous projections the Company reduced TQI's projected cash flows and as a result the estimate of TQI's fair value no longer exceeded the respective carrying value. Consequently, the Company recorded a goodwill impairment charge of $25,686 for the TQI reporting unit during the year ended December 31, 2016.

The following is a summary of the changes in goodwill for the year ended December 31, 2017. Approximately $112,527 of goodwill is deductible for tax purposes.

F-17

Expedited LTL
Truckload Premium
Pool Distribution Intermodal
Total


Accumulated

Accumulated

Accumulated  Accumulated


GoodwillImpairment
GoodwillImpairment
GoodwillImpairment GoodwillImpairment
Net
Ending balance, December 31, 2016$97,593
$
 $45,164
$(25,686) $12,359
$(6,953) $62,198
$
 $184,675
Atlantic & KCL Acquisitions$
$
 $
$
 $
$
 $6,996
$
 $6,996
Ending balance, December 31, 2017$97,593
$
 $45,164
$(25,686) $12,359
$(6,953) $69,194
$
 $191,671

Other Acquired Intangibles

Through acquisitions, the Company acquired customer relationships, non-compete agreements and trade names having weighted-average useful lives of 15.9, 5.2 and 4.0 years, respectively.  Amortization expense on acquired customer relationships, non-compete agreements and trade names for each of the years ended December 31, 2017, 2016 and 2015 was $10,193, $10,122 and $10,905, respectively.

As of December 31, 2017, definite-lived intangible assets are comprised of the following:
 Acquired Intangibles Accumulated Amortization Accumulated Impairment Net Acquired Intangibles
Customer relationships$193,209
 $66,986
 $16,501
 $109,722
Non-compete agreements4,566
 3,074
 
 1,492
Trade name1,500
 1,467
 
 33
Total$199,275
 $71,527
 $16,501
 $111,247

As of December 31, 2016, definite-lived intangible assets are comprised of the following:

F-16

FORWARD AIR CORPORATION
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (Continued)
December 31, 20142017
(In thousands, except share and per share data)

Through acquisitions between 2005 and 2014, including TQI and CST, the Company acquired customer relationships, non-compete agreements and trade names of $108,240, $3,272 and $1,500, respectively, having weighted-average useful lives of 13.5, 5.3 and 4.0 years, respectively.  Amortization expense on acquired customer relationships, non-compete agreements and trade names for each of the three years ended December 31, 2014, 2013 and 2012 was $8,517, $5,762 and $4,566, respectively.
 Acquired Intangibles Accumulated Amortization Accumulated Impairment Net Acquired Intangibles
Customer relationships$179,575
 $57,390
 $16,501
 $105,684
Non-compete agreements3,410
 2,677
 
 733
Trade name1,500
 1,267
 
 233
Total$184,485
 $61,334
 $16,501
 $106,650

The estimated amortization expense for the next five years on definite-lived intangible assets as of December 31, 20142017 is as follows:


2015
2016
2017
2018
20192018
2019
2020
2021
2022
Customer relationships$7,387

$6,856

$6,741

$5,236

$5,156
$8,399

$8,319

$8,319

$8,177

$7,976
Non-compete agreements318

318

310

220

30
464

289

259

246

78
Trade name450

221

200

33


33








Total$8,155

$7,395

$7,251

$5,489

$5,186
$8,896

$8,608

$8,578

$8,423

$8,054

Additionally, the Company reviews its long-lived assets for impairment whenever events or changes in circumstances indicate that the carrying amount may not be recoverable. Impairment is recognized on assets classified as held and used when the sum of undiscounted estimated cash flows expected to result from the use of the asset is less than the carrying value. If such measurement indicates a possible impairment, the estimated fair value of the asset is compared to its net book value to measure the impairment charge, if any. In conjunction with the June 30, 2016 TQI goodwill impairment assessment the Company determined there were indicators that TQI's customer relationship and non-compete intangible assets were impaired, as the undiscounted cash flows associated with the applicable assets no longer exceeded the related assets' net book values. The Company estimated the fair value of the customer relationship and non-compete assets using an income approach (level 3). Under this method, an intangible asset's fair value is equal to the present value of the incremental after-tax cash flows (excess earnings) attributable solely to the intangible asset over its remaining useful life. To estimate fair value, the Company used cash flows discounted at rates considered appropriate given the inherent risks associated with each type of asset. The Company believed the level and timing of cash flows appropriately reflected market participant assumptions. As a result of these estimates the Company recorded an impairment charge of $16,501 related to TQI customer relationships during the year ended December 31, 2016. The Company incurred no such impairment charge during the year ended December 31, 2017.


3.        Debt and Capital Lease Obligations

Credit Facilities
 
In February 2012,On September 29, 2017, the Company entered into a five-year senior unsecured revolving credit facility (the “Facility”) with a maximum aggregate principal amount of $150,000, with a sublimit of $30,000 for letters of credit and a sublimit of $30,000 for swing line loans. The Facility may be increased by up to $100,000 to a maximum aggregate principal amount of $250,000 pursuant to the terms of the credit agreement, subject to the lenders’ agreement to increase their commitments or the addition of new $150,000lenders extending such commitments. Such increases to the Facility may be in the form of additional revolving credit facility. This facility hasloans, term loans or a termcombination thereof, and are contingent upon there being no events of five years and matures in February 2017. Interest rates for advancesdefault under the Facility and satisfaction of other conditions precedent and are subject to the other limitations set forth in the credit agreement.

The Facility is scheduled to mature in September 2022. The proceeds were used to refinance existing indebtedness of the Company and may also be used for working capital, capital expenditures and other general corporate purposes. The Facility refinanced the Company’s obligations for its unsecured credit facility are LIBORunder the credit agreement dated as of February 4, 2015, as amended, which was terminated as of the date of the new Facility.

Unless the Company elects otherwise under the credit agreement, interest on borrowings under the Facility is based on the highest of (a) the federal funds rate (not less than 0%) plus 1.1% based upon covenants related0.5%, (b) the administrative agent's prime rate and (c) the LIBOR Rate plus 1.0%, in each case plus a margin that can range from 0.3% to total0.8% with respect to the Facility depending on the

F-17

FORWARD AIR CORPORATION
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (Continued)
December 31, 2017
(In thousands, except share and per share data)

Company’s ratio of consolidated funded indebtedness to earnings (1.3%before interest, taxes, depreciation and amortization, as set forth in the credit agreement. Payments of interest for each loan that is based on the LIBOR Rate are due in arrears on the last day of the interest period applicable to such loan (with interest periods of one, two or three months being available, at the Company’s option). Payments of interest on loans that are not based on the LIBOR Rate are due on the last day of each quarter ended March 31, June 30, September 30 and December 31 2014). The agreement contains certain covenantsof each year. All unpaid amounts of principal and restrictions related to new indebtedness, investment types and dispositions of property. None of the covenantsinterest are expected to significantly affect the Company's operations or ability to pay dividends. No assets are pledged as collateral against the credit facility.due at maturity. As of December 31, 2014,2017, the Company had no$40,500 in borrowings outstanding under the revolving credit facility. At December 31, 2014, the Company hadfacility, $7,932 utilized $9,749 of availability for outstanding letters of credit and had $140,251$101,568 of available borrowing capacity outstanding under the revolving credit facility. See note 12 for discussionThe interest rate on the outstanding borrowings under the facility was 2.9% at December 31, 2017.

The Facility contains customary events of subsequent events relateddefault including, among other things, payment defaults, breach of covenants, cross acceleration to material indebtedness, bankruptcy-related defaults, material judgment defaults, and the occurrence of certain change of control events. The occurrence of an event of default may result in, among other things, the termination of the Facilities, acceleration of repayment obligations and the exercise of remedies by the lenders with respect to the Company and its subsidiaries that are party to the Facility. The Facility also contains financial covenants and other covenants that, among other things, restrict the ability of the Company and its subsidiaries, without the approval of the required lenders, to engage in certain mergers, consolidations, asset sales, dividends and stock repurchases, investments, and other transactions or to incur liens or indebtedness in excess of agreed thresholds, as set forth in the credit facility.agreement.

The Facility replaced the Company's previously existing unsecured credit facility, which had a maximum aggregate principal amount of $275,000, including a revolving credit facility of $150,000 and a term loan facility of $125,000. The previous revolving credit facility was scheduled to expire in February 2020.

Capital Leases

ThroughPrimarily through acquisitions, the Company assumed several equipment leases that met the criteria for classification as a capital lease.  The leased equipment is being amortized over the shorter of the lease term or useful life.

Property and equipment include the following amounts for assets under capital leases:

December 31,
2014

December 31,
2013
 December 31,
2017
 December 31,
2016
Equipment$793

$685
 $635
 $635
Accumulated amortization(253)
(680) (413) (307)

$540

$5
 $222
 $328

Amortization of assets under capital leases is included in depreciation and amortization expense.
        
Future minimum payments, by year and in the aggregate, under non-cancelable capital leases with initial or remaining terms of one year or more consist of the following at December 31, 2014:2017:
2018 $391
2019 325
2020 60
2021 
2022 
Thereafter 
Total 776
Less amounts representing interest 52
Present value of net minimum lease payments (including current portion of $359) $724


F-18

FORWARD AIR CORPORATION
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (Continued)
December 31, 20142017
(In thousands, except share and per share data)

2015 $349
2016 347
2017 347
2018 347
2019 320
Thereafter 55
Total 1,765
Less amounts representing interest 214
Present value of net minimum lease payments (including current portion of $276) $1,551

Interest Payments

Interest payments during 2014, 20132017, 2016 and 20122015 were $495, $482$1,193, $1,770 and $365,$2,017, respectively.  No interest was capitalized during the years ended December 31, 2014, 20132017, 2016 and 2012.2015.


4.        Shareholders' Equity, Stock Options and Net Income per Share
 
Preferred Stock

There are 5,000,000 shares of preferred stock with a par value of $0.01 authorized, but no shares have been issued to date.    

Cash Dividends

During each quarter of 20142017 ,and the fourth quarter of 2016, the Company’s Board of Directors declared a cash dividend of $0.15 per share of Common Stock. During the first, second and third quarters of 2016 and each quarter of 2015, the Company's Board of Directors declared a cash dividend of $0.12 per share of Common Stock. During each quarter of 2013 and the third and fourth quarter of 2012, the Company's Board of Directors declared a cash dividend of $0.10 per share of Common Stock. During the first and second quarter of 2012, the Company's Board of Directors declared a cash dividend of $0.07 per share of Common Stock. On February 10, 2015,6, 2018, the Company’s Board of Directors declared a $0.12$0.15 per share dividend that will be paid in the first quarter of 2015.2018. The Company expects to continue to pay regular quarterly cash dividends, though each subsequent quarterly dividend is subject to review and approval by the Board of Directors.

Repurchase of Common StockStock
InOn July 2007,21, 2016, our Board of Directors approved a stock repurchase program (“Repurchase Plan”) forplan that authorized the repurchase of up to 2,000,0003,000,000 shares of our common stock. During the year ended December 31, 2013, we repurchased 8,675 shares of common stock underCompany's Common Stock. Under the Repurchase Plan for $354, or $40.84 per share. No shares were repurchased2016 repurchase plan, during the year ended December 31, 2012.

Also, on February 7, 2014, our Board of Directors approved a stock repurchase authorization for up to 2,000,0002017, we repurchased 947,819 shares of the Company’s common stock. In connection with this action, the board cancelled the Company’s Repurchase Plan. During the year ended December 31, 2014, we repurchased 881,979 shares of common stockCommon Stock for $39,972,$48,983, or $45.32$51.68 per share. As of December 31, 20142017, 1,118,0211,818,665 shares remain that may be repurchased.

Share-Based Compensation

The Company had previously reserved for issuance 4,500,000 common shares under the 1999 Stock Option and Incentive Plan (the “1999 Plan”). Options issued under the 1999 Plan have seven to ten-year terms and vested over a one to five year period.

In May 2008, with the approval of shareholders, the Company amended and restated the 1999 Stock Option and Incentive Plan (the “1999 Amended Plan”) to reserve for issuance an additional 3,000,000 common shares, increasing the total number of reserved common shares under the 1999 Amended Plan to 7,500,000. Options issued under these plans have 7,500,000seven. to ten-year terms and vested over a one to five year period.

In May 2016, with the approval of shareholders, the Company adopted the 2016 Omnibus Incentive Compensation Plan (the “Omnibus Plan”) to reserve for issuance 2,000,000 common shares. With the adoption of the Omnibus Plan, no further awards will be issued under the 1999 Amended Plan. As of December 31, 2014,2017, there were approximately 746,0001,691,567 shares remaining available for grant.grant under the Omnibus Plan.


F-19

FORWARD AIR CORPORATION
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (Continued)
December 31, 2014
(In thousands, except share and per share data)

Employee Activity - Options

The following tables summarize the Company’s employee stock option activity and related information for the years ended December 31, 20142017, 20132016 and 20122015:

 2014 2013 2012
   Weighted-   Weighted-   Weighted-
   Average   Average   Average
 Options Exercise Options Exercise Options Exercise
 (000) Price (000) Price (000) Price
            
Outstanding at beginning of year1,732
 $27
 2,874
 $26
 3,363
 $26
Granted106
 43
 118
 38
 94
 37
Exercised(450) 28
 (1,260) 26
 (570) 27
Forfeited(25) 37
 
 
 (13) 29
Outstanding at end of year1,363
 $28
 1,732
 $27
 2,874
 $26
Exercisable at end of year1,160
 $26
 1,514
 $26
 2,487
 $26
Weighted-average fair value of options granted during the year$14
   $14
   $13
  
Aggregate intrinsic value for options exercised$7,259
   $15,477
   $3,924
  
Average aggregate intrinsic value for options outstanding$24,425
          
Average aggregate intrinsic value for exercisable options$23,274
          










Outstanding


Exercisable






Weighted-
Weighted-


Weighted-
Range of
Number
Average
Average
Number
Average
Exercise
Outstanding
Remaining
Exercise
Exercisable
Exercise
Price
(000)
Contractual Life
Price
(000)
Price
$22.47
-24.98
 672
 1.7 $22.66
 672
 $22.66
28.61
-29.44
 401
 0.9 28.95
 401
 28.95
36.55
-41.80
 184
 4.7 37.03
 87
 36.90
42.48
-45.97
 106
 6.2 43.17
 
 
$22.47
-45.97
 1,363
 2.2 $28.05
 1,160
 $25.91

Year ended

December 31,
2014

December 31,
2013

December 31,
2012
Shared-based compensation for options$1,302

$1,410

$2,585
Tax benefit for option compensation$497

$508

$713
Unrecognized compensation cost for options, net of estimated forfeitures$1,632








F-20F-19

FORWARD AIR CORPORATION
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (Continued)
December 31, 20142017
(In thousands, except share and per share data)

 2017 2016 2015
   Weighted-   Weighted-   Weighted-
   Average   Average   Average
 Options Exercise Options Exercise Options Exercise
 (000) Price (000) Price (000) Price
            
Outstanding at beginning of year564
 $41
 786
 $32
 1,363
 $28
Granted128
 48
 137
 44
 96
 50
Exercised(206) 35
 (346) 24
 (659) 26
Forfeited(46) 46
 (13) 35
 (14) 29
Outstanding at end of year440
 $45
 564
 $41
 786
 $32
Exercisable at end of year226
 $42
 331
 $37
 586
 $28
Weighted-average fair value of options granted during the year$13
   $12
   $15
  
Aggregate intrinsic value for options exercised$3,569
   $7,803
   $16,191
  
Average aggregate intrinsic value for options outstanding$3,387
          
Average aggregate intrinsic value for exercisable options$2,259
          








Outstanding


Exercisable






Weighted-
Weighted-


Weighted-
Range of
Number
Average
Average
Number
Average
Exercise
Outstanding
Remaining
Exercise
Exercisable
Exercise
Price
(000)
Contractual Life
Price
(000)
Price
36.55
-37.14

83

1.6
36.85

83

36.85
41.32
-44.90

159

4.4
43.29

90

43.07
45.34
-48.32

123

6.0
47.73

10

46.44
50.71
-53.73

70

4.3
51.03

43

50.81
57.18
-57.18

5

7.0
57.18




$36.55
-57.18

440

3.5
$44.70

226

$42.39


Year ended

December 31,
2017

December 31,
2016

December 31,
2015
Shared-based compensation for options$1,313

$1,473

$1,386
Tax benefit for option compensation$466

$546

$542
Unrecognized compensation cost for options$1,647





Weighted average period over which unrecognized compensation will be recognized (years)
1.8
    

Employee Activity – Non-vested shares
 
Non-vested share grants to employees vest ratably over a three-year period. The following tables summarize the Company's employee non-vested share activity and related information:


F-20


Year ended

2014
2013
2012



Weighted-


Weighted-


Weighted-

Non-vested
Average
Non-vested
Average
Non-vested
Average

Shares
Grant Date
Shares
Grant Date
Shares
Grant Date

(000)
Fair Value
(000)
Fair Value
(000)
Fair Value












Outstanding and non-vested at beginning of year186

$35

168

$33

108

$29
Granted99

42

98

37

103

37
Vested(94)
43

(68)
37

(36)
29
Forfeited(1)
37

(12)
36

(7)
33
Outstanding and non-vested at end of year190

$40

186

$35

168

$33
Aggregate grant date fair value$7,585



$6,588



$5,579


Total fair value of shares vested during the year$4,008



$2,503



$1,249


FORWARD AIR CORPORATION
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (Continued)
December 31, 2017
(In thousands, except share and per share data)


Year ended

December 31,
2014

December 31,
2013

December 31,
2012
Shared-based compensation for non-vested shares$3,626

$3,058

$2,039
Tax benefit for non-vested share compensation$1,385

$1,165

$785
Unrecognized compensation cost for non-vested shares, net of estimated forfeitures$4,325






Year ended

2017
2016
2015



Weighted-


Weighted-


Weighted-

Non-vested
Average
Non-vested
Average
Non-vested
Average

Shares
Grant Date
Shares
Grant Date
Shares
Grant Date

(000)
Fair Value
(000)
Fair Value
(000)
Fair Value












Outstanding and non-vested at beginning of year222

$45

191

$46

190

$40
Granted126

48

134

44

100

51
Vested(105)
45

(94)
44

(93)
39
Forfeited(16)
47

(9)
45

(6)
45
Outstanding and non-vested at end of year227

$47

222

$45

191

$46
Aggregate grant date fair value$10,618



$10,108



$8,773


Total fair value of shares vested during the year$5,040



$4,064



$4,694




Year ended

December 31,
2017

December 31,
2016

December 31,
2015
Shared-based compensation for non-vested shares$5,045

$4,614

$4,070
Tax benefit for non-vested share compensation$1,791

$1,712

$1,591
Unrecognized compensation cost for non-vested shares$6,137





Weighted average period over which unrecognized compensation will be recognized (years)1.7
    

Employee Activity – Performance shares

In 2014, 20132017, 2016 and 2012,2015, the Company granted performance shares to key employees. Under the terms of the performance share agreements, on the third anniversary of the grant date, the Company will issue to the employees a calculated number of common stock shares based on the three year performance of the Company's common stock share pricetotal shareholder return as compared to the share price performancetotal shareholder return of a selected peer group. No shares may be issued if the Company share price performancetotal shareholder return outperforms 30%25% or less of the peer group, but the number of shares issued may be doubled if the Company share pricetotal shareholder return performs better than 90% of the peer group.

The following tables summarize the Company's employee performance share activity, assuming median share awards, and related information:


F-21

FORWARD AIR CORPORATION
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (Continued)
December 31, 20142017
(In thousands, except share and per share data)


Year endedYear ended

2014
2013
20122017
2016
2015



Weighted-


Weighted-


Weighted-

Weighted-


Weighted-


Weighted-

Non-vested
Average
Non-vested
Average
Non-vested
AverageNon-vested
Average
Non-vested
Average
Non-vested
Average

Shares
Grant Date
Shares
Grant Date
Shares
Grant DateShares
Grant Date
Shares
Grant Date
Shares
Grant Date

(000)
Fair Value
(000)
Fair Value
(000)
Fair Value(000)
Fair Value
(000)
Fair Value
(000)
Fair Value

Outstanding and non-vested at beginning of year88

$37

62

$36

38

$30
80

$55

77

$52

74

$44
Granted23

48

26

40

24

45
27

56

29

49

27

67
Additional shares awarded based on performance19

30












7

40




Vested(56)
30












(33)
40

(24)
45
Forfeited










(38)
51








Outstanding and non-vested at end of year74

$44

88

$37

62

$36
69

$58

80

$55

77

$52
Aggregate grant date fair value$3,279



$3,278



$2,205


$3,980



$4,373



$4,016




Year endedYear ended

December 31,
2014

December 31,
2013

December 31,
2012
December 31,
2017

December 31,
2016

December 31,
2015
Shared-based compensation for performance shares$1,098

$1,055

$699
$1,045

$1,447

$1,308
Tax benefit for performance share compensation$419

$402

$269
$371

$537

$512
Unrecognized compensation cost for performance shares, net of estimated forfeitures$1,225






Unrecognized compensation cost for performance shares$1,383






Weighted average period over which unrecognized compensation will be recognized (years)1.7
    

Employee Activity – Employee Stock Purchase Plan

Under the ESPP, at December 31, 2014,2017, the Company is authorized to issue up to a remaining 403,792371,859 shares of Common Stock to employees of the Company. For the years ended December 31, 2014, 20132017, 2016 and 2012,2015, participants under the planESPP purchased 8,530,9,954, 8,80011,174, and 8,84610,805 shares, respectively, at an average price of $41.51,$46.01, $33.6839.50, and $29.2641.55 per share, respectively. The weighted-average fair value of each purchase right under the ESPP granted for the years ended December 31, 2014, 20132017, 2016 and 2012,2015, which is equal to the discount from the market value of the Common Stock at the end of each six month purchase period, was $7.74,$9.26, $7.526.46, and $4.475.82 per share, respectively. Share-based compensation expense of $66,$92, $6672, and $4061 was recognized in salaries, wages and employee benefits, during the years ended December 31, 2014, 20132017, 2016 and 2012,2015, respectively.

Non-employee Directors – Non-vested shares
 
OnIn May 23, 2006, the Company’s shareholders approved the Company’s 2006 Non-Employee Director Stock Plan (the “2006 Plan”).  The Company’s shareholders then approved the Company’s Amended and Restated Non-Employee Director Stock Plan (the “Amended Plan”) on May 22, 2007.  The Amended Plan was then further amended and restated on December 17, 2008.  Under the Amended Plan, on the first business day after each Annual Meeting of Shareholders, each non-employee director will automatically be granted an award (the “Annual Grant”), in such form and size as the Board determines from year to year.  Unless otherwise determined by the Board, Annual Grants will become vested and nonforfeitable one year after the date of grant so long as the non-employee director’s service with the Company does not earlier terminate.  Each director may elect to defer receipt of the shares under a non-vested share award until the director terminates service on the Board of Directors.  If a director elects to defer receipt, the Company will issue deferred stock units to the director, which do not represent actual ownership
in shares and the director will not have voting rights or other incidents of ownership until the shares are issued.  However, the Company will

F-22

FORWARD AIR CORPORATION
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (Continued)
December 31, 2017
(In thousands, except share and per share data)

credit the director with dividend equivalent payments in the form of additional deferred stock units for each cash dividend payment made by the Company.

F-22

FORWARD AIR CORPORATION
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (Continued)
shareholders, the Company further amended the Amended Plan to reserve for issuance an additional 160,000 common shares, increasing the total number of reserved common shares under the Amended Plan to 360,000. As of December 31, 20142017, there were approximately 148,019 shares remaining available for grant.
(In thousands, except share and per share data)

  
The following tables summarize the Company's non-employee non-vested share activity and related information:

Year endedYear ended

2014
2013
20122017
2016
2015

Non-vested


Non-vested


Non-vested

Non-vested


Non-vested


Non-vested


Shares and
Weighted-
Shares and
Weighted-
Shares and
Weighted-Shares and
Weighted-
Shares and
Weighted-
Shares and
Weighted-

Deferred
Average
Deferred
Average
Deferred
AverageDeferred
Average
Deferred
Average
Deferred
Average

Stock Units
Grant Date
Stock Units
Grant Date
Stock Units
Grant DateStock Units
Grant Date
Stock Units
Grant Date
Stock Units
Grant Date

(000)
Fair Value
(000)
Fair Value
(000)
Fair Value(000)
Fair Value
(000)
Fair Value
(000)
Fair Value

Outstanding and non-vested at beginning of year15

$38

20

$32

24

$33
16

$44

15

$51

15

$44
Granted15

44

15

38

20

32
14

52

16

44

14

51
Vested(15)
38

(20)
32

(24)
32
(16)
44

(15)
51

(14)
43
Forfeited










(3)
49








Outstanding and non-vested at end of year15

$44

15

$38

20

$32
11

$52

16

$44

15

$51
Aggregate grant date fair value$650



$560



$640


$742



$688



$740


Total fair value of shares vested during the year$632



$762



$752


$809



$639



$727


    

Year endedYear ended

December 31,
2014

December 31,
2013

December 31,
2012
December 31,
2017

December 31,
2016

December 31,
2015
Shared-based compensation for non-vested shares$589

$589

$687
$608

$728

$661
Tax benefit for non-vested share compensation$225

$225

$264
$216

$263

$259
Unrecognized compensation cost for non-vested shares, net of estimated forfeitures$256





Unrecognized compensation cost for non-vested shares$215





Weighted average period over which unrecognized compensation will be recognized (years)0.4
    

Non-employee Directors - Options
In addition to the above activity, each May from 1995 to 2005, options were granted to the non-employee directors of the Company.  The options have terms of ten years and are fully exercisable.  The following table summarizes the Company’s non-employee stock option activity and related information for the years ended December 31, 2014, 2013 and 2012:

F-23

Table of Contents
FORWARD AIR CORPORATION
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (Continued)
December 31, 20142017
(In thousands, except share and per share data)

 2014 2013 2012
   Weighted-   Weighted-   Weighted-
   Average   Average   Average
 Options Exercise Options Exercise Options Exercise
 (000) Price (000) Price (000) Price
            
Outstanding at beginning of year26
 $23
 29
 $23
 41
 $21
Granted
 
 
 
 
 
Exercised(18) 22
 (3) 20
 (12) 16
Forfeited
 
 
 
 
 
Outstanding and exercisable at end of year8
 $26
 26
 $23
 29
 $23
Aggregate intrinsic value for options exercised$412
   $54
   $207
  
Average aggregate intrinsic value for options outstanding and exercisable$151
          

At December 31, 2014, weighted average remaining contractual term for these options was 0.4 years.   

Net Income per Share

The following table sets forth the computation of net income per basic and diluted share:
 

2014
2013
20122017 2016 2015
Numerator:




    
Net income and comprehensive income$61,169

$54,467

$52,668
$87,321
 $27,670
 $55,575
Income allocated to participating securities(404) 
 
(700) (212) (369)
Numerator for net income and comprehensive income to common shareholders60,765
 54,467
 52,668
Numerator for basic and diluted income per share - net income86,621
 27,458
 55,206






    
Denominator:




    
Denominator for basic net income per share - weighted-average shares (in thousands)30,599

30,135

28,967
29,867
 30,283
 30,728
Effect of dilutive stock options (in thousands)431
 615
 528
64
 130
 277
Effect of dilutive performance shares (in thousands)42
 12
 41
33
 31
 35
Denominator for diluted net income per share - adjusted weighted-average shares (in thousands)31,072

30,762

29,536
29,964
 30,444
 31,040
Basic net income per share$1.99

$1.81

$1.82
$2.90
 $0.91
 $1.80
Diluted net income per share$1.96

$1.77

$1.78
$2.89
 $0.90
 $1.78

The number of instruments that could potentially dilute net income per basic share in the future, but that were not included in the computation of net income per diluted share because to do so would have been anti-dilutive for the periods presented, are as follows:

2014 2013 20122017 2016 2015
Anti-dilutive stock options (in thousands)99
 192
 226
172
 310
 184
Anti-dilutive performance shares (in thousands)
 
 22

 
 24
Total anti-dilutive shares (in thousands)99
 192
 248
172
 310
 208



5.        Income Taxes

Tax Reform

On December 22, 2017, President Trump signed into law H.R. 1, “An Act to provide for reconciliation pursuant to titles II and V of the concurrent resolution on the budget for fiscal year 2018” (this legislation was formerly called the “Tax Cuts and Jobs Act” and is referred to herein as the “U.S. Tax Act”). The U.S. Tax Act provides for significant changes in the U.S. Internal Revenue Code of 1986, as amended. The U.S. Tax Act contains provisions with separate effective dates but is generally effective for taxable years beginning after December 31, 2017.

Beginning on January 1, 2018, the U.S. Tax Act lowers the U.S. corporate income tax rate from 35% to 21% on our U.S. earnings from that date and beyond. The revaluation of our U.S. deferred tax assets and liabilities to the 21% corporate tax rate reduced our net U.S. deferred income tax liability by approximately $15,901 which is reflected as a reduction in our income tax expense in our results for the quarter and year ended December 31, 2017.

The ultimate impact of the U.S. Tax Act on our reported results in 2018 may differ from the estimates provided herein, possibly materially, due to, among other things, changes in interpretations and assumptions we have made, guidance that may be issued, and other actions we may take as a result of the U.S. Tax Act different from that presently contemplated. On December 22, 2017, the SEC staff issued SAB 118 that allows us to record provisional amounts during a measurement period not to extend beyond one year of the enactment date. We currently are analyzing the 2017 Tax Act, and in certain areas, have made reasonable

F-24

Table of Contents
FORWARD AIR CORPORATION
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (Continued)
December 31, 20142017
(In thousands, except share and per share data)


5.        estimates of the effects on our consolidated financial statements and tax disclosures, including the changes to our existing deferred tax balances.

Income Taxes

The provision for income taxes consists of the following:

2014
2013
20122017 2016
2015
Current: 
 
    
 
Federal$33,631

$22,466

$24,981
$28,556
 $24,139

$8,319
State4,306

2,133

3,462
4,043
 3,052

1,242
37,937

24,599

28,443
32,599
 27,191

9,561
Deferred: 

 

 
   

 
Federal(2,102)
4,367

2,452
(12,011) 3,256

12,477
State(919)
489

(408)(457) 269

2,054
(3,021)
4,856

2,044
(12,468) 3,525

14,531
$34,916

$29,455

$30,487
$20,131
 $30,716

$24,092

The tax benefit associated with the exercise of stock options and the vesting of non-vested shares recorded to additional paid in capital during the years ended December 31, 2014, 20132016 and 20122015 were $2,109, $3,612$1,732 and $385,$5,413, respectively, and are reflected as an increase in additional paid-in capital in the accompanying consolidated statements of shareholders’ equity. For 2017, FASB guidance required the recognition of the income tax effects of awards in the income statement when the awards vest or are settled thus eliminating additional paid in capital ("APIC") pools.
 
The historical income tax expense differs from the amounts computed by applying the federal statutory rate of 35.0% to income before income taxes as follows:
2014 2013 20122017 2016 2015
Tax expense at the statutory rate$33,630
 $29,373
 $29,125
$37,608
 $20,435
 $27,883
State income taxes, net of federal benefit1,879
 1,876
 1,842
2,339
 2,229
 2,178
Non-deductible transaction costs
 

394
Share based compensation(366) 
 
Incentive stock options(96) (908) (154)32
 (88) (120)
Meals and entertainment186
 139
 172
Other permanent differences252
 474
 216
TQI goodwill impairment
 8,990
 
Deferred tax asset valuation allowance39
 (85) (39)78
 (2) (11)
Federal qualified property deductions(2,075) (1,311)
(6,066)
Federal income tax credits(533) (1,023) (619)(58) 
 (732)
Non-taxable acquisitions(568) 
 
Rate impact on deferred tax liabilities(15,901) 
 
Other(189) 83
 160
(1,210) (11) 350
$34,916
 $29,455
 $30,487
$20,131
 $30,716
 $24,092

Deferred income taxes reflect the net tax effects of temporary differences between the carrying amounts of assets and liabilities for financial reporting purposes and the amounts used for income tax purposes. Significant components of the Company’s deferred tax liabilities and assets are as follows:

F-25

Table of Contents
FORWARD AIR CORPORATION
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (Continued)
December 31, 20142017
(In thousands, except share and per share data)


December 31,
2014

December 31,
2013
Deferred tax assets: 
 
Accrued expenses$6,313

$4,287
Allowance for doubtful accounts1,002

745
Share-based compensation5,698

6,066
Accruals for income tax contingencies300

547
Impairment of goodwill and other intangible assets534

854
Net operating loss carryforwards280

253
Total deferred tax assets14,127

12,752
Valuation allowance(273)
(234)
Total deferred tax assets, net of valuation allowance13,854

12,518
Deferred tax liabilities: 
 
Tax over book depreciation19,222

21,806
Non-compete agreements3,639

5,149
Prepaid expenses deductible when paid2,488

2,354
Goodwill11,189

8,914
Total deferred tax liabilities36,538

38,223
Net deferred tax liabilities$(22,684)
$(25,705)

The balance sheet classification of deferred income taxes is as follows:
 December 31,
2014
 December 31,
2013
Current assets$2,496
 $1,145
Noncurrent liabilities(25,180) (26,850)
 $(22,684) $(25,705)

December 31,
2017
 December 31,
2016
Deferred tax assets:   
Accrued expenses$7,905
 $9,647
Allowance for doubtful accounts777
 662
Share-based compensation3,002
 5,005
Accruals for income tax contingencies251
 252
Net operating loss carryforwards4,733
 10,231
Total deferred tax assets16,668
 25,797
Valuation allowance(360) (282)
Total deferred tax assets, net of valuation allowance16,308
 25,515
Deferred tax liabilities:   
Tax over book depreciation19,402
 29,416
Intangible assets11,108
 17,588
Prepaid expenses deductible when paid3,460
 4,862
Goodwill11,741
 15,520
Total deferred tax liabilities45,711
 67,386
Net deferred tax liabilities$(29,403) $(41,871)

Total income tax payments, net of refunds, during fiscal years 20142017, 20132016 and 20122015 were $36,110, $30,087, $25,16810,628 and $32,21425,264, respectively.

As a result of the Towne acquisition the Company has approximately $18,586, $27,050 and $36,034 of federal net operating losses as of December 31, 2017, 2016 and 2015 respectively, that will expire between 2020 and 2030. The Company expects to be able to fully utilize these federal net operating losses before they expire.

At December 31, 20142017 and 20132016, the Company had state net operating loss carryforwards of $6,500$18,126 and $5,46818,155, respectively, that will expire between 20152017 and 2029. The2030. Also, the use of these state net operating losses is limited to the future taxable income of separate legal entities. Based on expectations of future taxable income, management believes that it is more likely than not that the results of operations for thesecertain separate legal entities will not generate sufficient taxable income to realize portions of these net operating loss benefits for state loss carryforwards.  As a result, a valuation allowance has been provided for most of thesethe state loss carryforwards.carryforwards for these specific legal entities. The valuation allowance on these state loss carryforwards increased $39$78 during 20132017, but the valuation allowance decreased $85$2 during 2012.2016.

Income Tax Contingencies

The Company, or one of its subsidiaries, files income tax returns in the U.S. federal jurisdiction, various states and Canada. With a few exceptions, the Company is no longer subject to U.S. federal, state and local, or Canadian examinations by tax authorities for years before 2010.2012.
     
A reconciliation of the beginning and ending amount of unrecognized tax benefit is as follows:





F-26

Table of Contents
FORWARD AIR CORPORATION
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (Continued)
December 31, 20142017
(In thousands, except share and per share data)

A reconciliation of the beginning and ending amount of unrecognized tax benefit is as follows:

Liability forLiability for
Unrecognized TaxUnrecognized Tax
BenefitsBenefits
Balance at December 31, 2011481
Balance at December 31, 2014771
Reductions for settlement with state taxing authorities(204)(64)
Balance at December 31, 2012277
Additions for tax positions of current year209
66
Additions for tax positions of prior years - TQI853
Balance at December 31, 20131,339
Balance at December 31, 2015773
Reductions for settlement with state taxing authorities(697)(247)
Additions for tax positions of prior years - TQI63
Additions for tax positions of current year66
56
Balance at December 31, 2014$771
Balance at December 31, 2016$582
Reductions for settlement with state taxing authorities$(14)
Additions for tax positions of prior years$400
Additions for tax positions of current year$366
Balance at December 31, 2017$1,334

Included in the liability for unrecognized tax benefits at December 31, 20142017 and December 31, 20132016 are tax positions of $771$1,334 and $1,339582, respectively, which represents tax positions where the realization of the ultimate benefit is uncertain and the disallowance of which would affect the Company’s annual effective income tax rate.

Included in the liability for unrecognized tax benefits at December 31, 20142017 and December 31, 20132016, are accrued penalties of $105 and $170103 and $277,, respectively.  The liability for unrecognized tax benefits at December 31, 20142017 and December 31, 20132016 also included accrued interest of $414$201 and $299184, respectively.  


6.        Operating Leases

The Company leases certain facilities under noncancellable operating leases that expire in various years through 2020.2025. Certain leases may be renewed for periods varying from one to ten years.  Primarily,The Company has entered into or assumed through acquisitions, the Company assumedacquisition several operating leases for tractors, straight trucks and trailers with original lease terms between three and sixfive years.  These leases expire in various years through 20212023 and may not be renewed beyond the original term. 

Sublease rental income, was $980, $914$1,923, $1,517 and $813$1,611 in 2014, 20132017, 2016 and 2012,2015, respectively.  In 2015,2018, the Company expects to receive aggregate future minimum rental payments under noncancellable subleases of approximately $74.$1,206.  Noncancellable subleases expire between 20152018 and 2017.2021.
 
Future minimum rental payments under noncancellable operating leases with initial or remaining terms in excess of one year consisted of the following at December 31, 2014:2017:
2015$22,295
201616,909
201711,452
20187,563
$42,051
20193,827
34,693
202022,393
202111,282
20224,948
Thereafter2,470
2,281
Total$64,516
$117,648


F-27

Table of Contents
FORWARD AIR CORPORATION
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (Continued)
December 31, 2014
(In thousands, except share and per share data)

7.        Commitments and Contingencies

From time to time, the Company is party to ordinary, routine litigation incidental to and arising in the normal course of business.  The Company does not believe that any of these pending actions, individually or in the aggregate, will have a material adverse effect on its financial condition, results of operations or cash flows.
    

F-27

Table of Contents
FORWARD AIR CORPORATION
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (Continued)
December 31, 2017
(In thousands, except share and per share data)

The primary claims in the Company’s business relate to workers’ compensation, property damage, vehicle liability and employee medical benefits. Most of the Company’s insurance coverage provides for self-insurance levels with primary and excess coverage which management believes is sufficient to adequately protect the Company from catastrophic claims. Such insurance coverage above the applicable self-insurance levels continues to be an important part of the Company's risk management process.
In the opinion of management, adequate provision has been made for all incurred claims up to the self-insured limits, including provision for estimated claims incurred but not reported.
 
The Company estimates its self-insurance loss exposure by evaluating the merits and circumstances surrounding individual known claims and by performing hindsight and actuarial analysis to determine an estimate of probable losses on claims incurred but not reported.  Such losses couldshould be be realized immediately as the events underlying the claims have already occurred as of the balance sheet dates. 

Because of the uncertainty of the ultimate resolution of outstanding claims, as well as uncertainty regarding claims incurred but not reported, it is possible that management’s provision for these losses could change materially in the near term. However, no estimate can currently be made of the range of additional loss that is at least reasonably possible.
 
As of December 31, 2014,2017, the Company had commitments to purchase various trailers vehicles and forklifts for approximately $5,708$29,607 during 2015.2018. 

8.        Employee Benefit Plan
 
The Company has a retirement savings plan (the “401(k) Plan”). The 401(k) Plan is a defined contribution plan whereby employees who have completed 90 days of service, a minimum of 1,000 hours of service and are age 21 or older are eligible to participate. The 401(k) Plan allows eligible employees to make contributions of 2.0% to 80.0% of their annual compensation. For all periods presented, employer contributions were made at 25.0% of the employee’s contribution up to a maximum of 6.0% of total annual compensation, except where government limitations prohibit.
    
Employer contributions vest 20.0% after two years of service and continue vesting 20.0% per year until fully vested. The Company’s matching contributions expensed in 20142017, 20132016 and 20122015 were approximately $895,$1,441, $8231,056 and $6751,178, respectively.

9.        Financial Instruments

Off Balance Sheet Risk

At December 31, 2014,2017, the Company had letters of credit outstanding totaling $9,749.$7,932.

Fair Value of Financial Instruments

The following methods and assumptions were used by the Company in estimating its fair value disclosures for financial instruments:

Accounts receivable and accounts payable: The carrying amounts reported in the balance sheet for accounts receivable and accounts payable approximate their fair value based on their short-term nature.

The Company’s revolving credit facility at December 31, 2014 boreand term loan bear variable interest at LIBORrates plus 1.1%additional basis points based upon covenants related to total indebtedness to earnings. As the term loan bears a variable interest rate and there have been no significant changes to our credit rating, the carrying value approximates fair value. Using interest rate quotes currently available in the market and remainingdiscounted cash flows, on these arrangements, the Company estimated the fair value of its outstanding capital lease obligations as follows:
 December 31,
2017
 December 31,
2016
 Carrying Value Fair Value Carrying Value Fair Value
Capital lease obligations$724
 $744
 $1,072
 $1,139


F-28

Table of Contents
FORWARD AIR CORPORATION
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (Continued)
December 31, 20142017
(In thousands, except share and per share data)

 December 31,
2014
 December 31,
2013
 Carrying Value Fair Value Carrying Value Fair Value
Capital lease obligations$1,551
 $1,578
 $72
 $99

The Company's fair value calculationsestimates for the above financial instruments are classified within level 3 of the fair value hierarchy as defined in the FASB Codification.

10.        Segment Reporting
 
The Company operates in threehas four reportable segments based on information available to and used by the chief operating decision maker.  Forward Air, which includes our Forward AirExpedited LTL operates a comprehensive national network that provides expedited regional, inter-regional and CST operating segments,national LTL services.  The TLS segment provides time-definite transportation and logistics services including expedited truckload brokerage, dedicated fleet services and intermodal drayage. FASI provides pool distribution services primarily to regional and national distributors and retailers. TQI is a provider of maximumhigh security and temperature-controlled logistics services. The Intermodal segment primarily provides first- and last-mile high value intermodal container drayage services primarily truckload services,both to the life sciences sector (pharmaceutical and biotechnology products).from seaports and railheads. Pool Distribution provides high-frequency handling and distribution of time sensitive product to numerous destinations.

TheExcept for certain insurance activity, the accounting policies of the segments are the same as those described in the summary of significant accounting policies disclosed in Note 11. For workers compensation and vehicle claims each segment is charged an insurance premium and is also charged a deductible that corresponds with the our corporate deductibles disclosed in Note 1. However, any losses beyond our deductibles and any loss development factors applied to our outstanding claims as a result of actuary analysis are not passed to the Consolidated Financial Statements. segments, but recorded at the corporate level within Eliminations and Other.

Segment data includes intersegment revenues.  Assets and costsCosts of the corporate headquarters and shared services are allocated to the segments based on usage. The expense associated with shared operating assets, such as trailers, are allocated between operating segments based on usage. However, the carrying value of the asset's basis are not allocated. The Company evaluates the performance of its segments based on net income (loss).from operations.  The Company’s business is conducted in the U.S. and Canada.
 
The following tables summarize segment information about net incomeresults from operations and assets used by the chief operating decision maker of the Company in making decisions regarding allocation of assets and resources as of and for the years ended December 31, 2014, 20132017, 2016 and 2012.   2015.   

Year ended December 31, 2017 Expedited LTL Truckload Premium Services Pool Distribution Intermodal Eliminations & Other Consolidated
External revenues $616,245
 $171,970
 $163,932
 $148,669
 $
 $1,100,816
Intersegment revenues 3,534
 7,350
 289
 238
 (11,411) 
Depreciation and amortization 22,103
 6,328
 6,773
 5,848
 3
 41,055
Share-based compensation expense 6,776
 378
 387
 562
 
 8,103
Interest expense 3
 2
 
 48
 1,156
 1,209
Income (loss) from operations 88,142
 3,248
 6,378
 12,673
 (1,769) 108,672
Total assets 629,091
 65,829
 55,970
 147,773
 (210,947) 687,716
Capital expenditures 36,650
 33
 1,068
 514
 
 38,265


F-29

Table of Contents
FORWARD AIR CORPORATION
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (Continued)
December 31, 20142017
(In thousands, except share and per share data)

Year ended December 31, 2014 Forward Air FASI TQI Eliminations Consolidated
Year ended December 31, 2016 Expedited LTL Truckload Premium Services Pool Distribution Intermodal Eliminations & Other Consolidated
External revenues $608,118
 $124,382
 $48,459
 $
 $780,959
 $567,711
 $163,254
 $148,054
 $103,511
 $
 $982,530
Intersegment revenues 4,219
 831
 365
 (5,415) 
 3,067
 1,018
 607
 160
 (4,852) 
Depreciation and amortization 21,721
 5,811
 3,601
 
 31,133
 21,919
 6,441
 5,975
 3,876
 (1) 38,210
Share-based compensation expense 6,470
 176
 35
 
 6,681
 7,209
 332
 334
 459
 
 8,334
Impairment of goodwill and other intangible assets 
 42,442
 
 
 
 42,442
Interest expense 602
 2
 6
 
 610
 1,687
 3
 
 83
 (176) 1,597
Interest income 8
 
 
 
 8
Income tax expense 31,792
 2,203
 921
 
 34,916
Net income 53,985
 3,790
 3,394
 
 61,169
Income (loss) from operations 83,518
 (35,405) 3,633
 10,956
 (2,723) 59,979
Total assets 607,765
 47,516
 88,781
 (202,257) 541,805
 632,698
 53,695
 50,271
 129,714
 (225,087) 641,291
Capital expenditures 26,170
 7,133
 6,184
 
 39,487
 37,501
 1,828
 2,637
 220
 
 42,186
          
Year ended December 31, 2013 Forward Air FASI TQI Eliminations Consolidated
External revenues $497,993
 $112,766
 $41,722
 $
 $652,481
Intersegment revenues 3,075
 645
 120
 (3,840) 
Depreciation and amortization 16,222
 4,945
 2,412
 
 23,579
Share-based compensation expense 5,959
 140
 79
 
 6,178
Interest expense 513
 8
 11
 
 532
Interest income 36
 
 1
 
 37
Income tax expense 26,981
 846
 1,628
 
 29,455
Net income 51,251
 1,255
 1,961
 
 54,467
Total assets 478,790
 42,049
 85,490
 (100,060) 506,269
Capital expenditures 25,017
 6,901
 3,521
 
 35,439
          
Year ended December 31, 2012 Forward Air FASI TQI Eliminations Consolidated
External revenues $500,621
 $83,825
 $
 $
 $584,446
Intersegment revenues 1,116
 1,152
 
 (2,268) 
Depreciation and amortization 16,356
 4,665
 
 
 21,021
Share-based compensation expense 5,857
 193
 
 
 6,050
Interest expense 369
 22
 
 
 391
Interest income 41
 
 
 
 41
Income tax expense 30,053
 434
 
 
 30,487
Net income 51,127
 1,541
 
 
 52,668
Total assets 395,936
 37,135
 
 (33,884) 399,187
Capital expenditures 15,910
 5,443
 
 
 21,353

Year ended December 31, 2015 Expedited LTL Truckload Premium Services Pool Distribution Intermodal Eliminations & Other Consolidated
External revenues $573,476
 $152,251
 $128,826
 $103,977
 $595
 $959,125
Intersegment revenues 3,550
 1,080
 1,169
 315
 (6,114) 
Depreciation and amortization 21,125
 6,206
 6,003
 3,773
 50
 37,157
Share-based compensation expense 6,088
 840
 300
 258
 
 7,486
Interest expense 1,959
 5
 
 83
 
 2,047
Income (loss) from operations 79,193
 13,288
 3,820
 11,949
 (26,478) 81,772
Total assets 641,360
 89,312
 46,970
 118,081
 (195,791) 699,932
Capital expenditures 29,995
 5,972
 3,983
 545
 
 40,495


F-30

Table of Contents
FORWARD AIR CORPORATION
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (Continued)
December 31, 20142017
(In thousands, except share and per share data)


11.        Quarterly Results of Operations (Unaudited)

The following is a summary of the quarterly results of operations for the years ended December 31, 20142017 and 20132016
 2014 2017
 March 31 June 30 September 30 December 31 March 31 June 30 September 30 December 31
Operating revenue $171,569
 $193,852
 $201,477
 $214,061
 246,982
 267,518
 280,201
 306,116
Income from operations 16,271
 27,595
 26,906
 25,634
 23,189
 29,809
 26,898
 28,776
Net income 10,202
 17,178
 16,744
 17,045
 14,243
 19,550
 18,155
 35,374
                
Net income per share:                
Basic $0.33
 $0.56
 $0.55
 $0.56
 $0.47
 $0.65
 $0.60
 $1.19
Diluted $0.33
 $0.55
 $0.54
 $0.55
 $0.47
 $0.64
 $0.60
 $1.18
                
 2013 2016
 March 31 June 30 September 30 December 31 March 31 June 30 September 30 December 31
Operating revenue $141,560
 $159,804
 $170,033
 $181,084
 229,548
 238,637
 249,552
 264,793
Income from operations 15,790
 22,505
 22,857
 23,203
 21,404
 (14,348) 24,700
 28,223
Net income 10,855
 13,831
 14,197
 15,584
 13,099
 (10,066) 11,931
 12,706
                
Net income per share:                
Basic $0.37
 $0.46
 $0.47
 $0.51
 $0.43
 $(0.33) $0.39
 $0.42
Diluted $0.36
 $0.45
 $0.46
 $0.50
 $0.43
 $(0.33) $0.39
 $0.42
        


12.        Subsequent Event

Pending Acquisition

On February 4, 2015, the Company entered into an Agreement and Plan of Merger (the “Merger Agreement”) to acquire CLP Towne Inc. (“Towne”). Upon completion of the Merger, Towne will be an indirect, wholly-owned subsidiary of the Company. The acquisition is expected to close in the first quarter of 2015, subject to the satisfaction of closing conditions, including among others the continuing accuracy of representations and warranties, compliance with covenants and agreements in the Merger Agreement and the execution of restrictive covenants agreements by certain equity holders.

The Company will pay aggregate cash consideration of approximately $125,000. The purchase price may be increased or reduced based upon Towne’s net working capital as of the closing date. The Merger Agreement also provides that $16,500 of the $125,000 purchase price will be placed into an escrow account, with $2,000 of such amount being available to settle any shortfall in Towne’s net working capital and with $14,500 of such amount being available for a period of time to settle certain possible claims against Towne’s common stockholders for indemnification. To the extent the escrow fund is insufficient, certain equity holders have agreed to indemnify the Company, subject to certain limitations set forth in the Merger Agreement, as a result of inaccuracies in or breaches of certain of Towne’s representations, warranties, covenants and agreements and other matters. The Company intends to finance the Merger with borrowings under its credit facility.
New Credit Facility

On February 4, 2015, the Company entered into a five-year senior, unsecured credit facility (the “Facility”) with a maximum aggregate principal amount of $275,000, including a revolving credit facility of $150,000 with a sublimit of $25,000 for letters of credit and a sublimit of $15,000 for swing line loans. The Facility also includes a term loan facility of $125,000,

F-31

Table of Contents
FORWARD AIR CORPORATION
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (Continued)
December 31, 2014
(In thousands, except share and per share data)

which is available for ninety (90) days following closing, and which, if drawn, is payable in quarterly installments of 11.1% of the original principal amount of the term loan plus accrued and unpaid interest, and which matures in March 2017. The revolving credit facility is scheduled to expire in February 2020 and may be used to refinance existing indebtedness of the Company and for working capital, capital expenditures and other general corporate purposes. The Facility replaced the Company’s prior existing $150,000 unsecured revolving credit facility. Unless the Company elects otherwise under the credit agreement, interest on borrowings under the Facility are based on the highest of (a) the federal funds rate plus 0.5%, (b) the administrative agent's prime rate and (c) the LIBOR Rate plus 1.0%, in each case plus a margin that can range from 0.1% to 0.6% with respect to the term loan facility and from 0.3% to 0.8% with respect to the revolving credit facility depending on the Company’s ratio of consolidated funded indebtedness to earnings as set forth in the credit agreement. The Facility contains financial covenants and other covenants that, among other things, restrict the ability of the Company, without the approval of the lenders, to engage in certain mergers, consolidations, asset sales, investments, transactions or to incur liens or indebtedness, as set forth in the credit agreement.


F-32

Table of Contents


Forward Air Corporation
Schedule II — Valuation and Qualifying Accounts
(In thousands)
 
Col. A Col. B Col. C Col. D Col. E Col. B Col. C Col. D Col. E
 
Balance at
Beginning
of Period
 
Charged to
Costs and
Expenses
 
Charged to
Other Accounts
Described
 
Deductions
-Describe
 
Balance at
End of
Period
 
Balance at
Beginning
of Period
 
Charged to
Costs and
Expenses
 
Charged to
Other Accounts
Described
 
Deductions
-Described
 
Balance at
End of
Period
Year ended December 31, 2014          
Allowance for doubtful accounts $1,583
 $241
 $
 $(331)
(2) 
$2,155
Allowance for revenue adjustments
(1) 
336
 2,465
 
 2,393
(3) 
408
Income tax valuation 234
 39
 
 
 273
 2,153
 2,745
 
 2,062
 2,836
Year ended December 31, 2013          
Year ended December 31, 2017          
Allowance for doubtful accounts $1,149
 $423
 $
 $(11)
(2) 
$1,583
 1,309
 1,814
 
 581
(2) 
2,542
Allowance for revenue adjustments(1)
(1) 
295
 2,531
 
 2,490
(3) 
336
 405
 3,055
 
 2,996
(3) 
464
Income tax valuation 319
 (85) 
 
 234
 282
 78
 
 
 360
 1,763
 2,869
 
 2,479
 2,153
 1,996
 4,947
 
 3,577
 3,366
Year ended December 31, 2012          
Year ended December 31, 2016          
Allowance for doubtful accounts $1,219
 $199
 $
 $269
(2) 
$1,149
 $1,310
 $258
 $
 $259
(2) 
$1,309
Allowance for revenue adjustments
(1) 
284
 2,003
 
 1,992
(3) 
295
Allowance for revenue adjustments(1)
1,095
 2,020
 
 2,710
(3) 
405
Income tax valuation 348
 (29) 
 
 319
 284
 (2) 
 
 282
 1,851
 2,173
 
 2,261
 1,763
 2,689
 2,276
 
 2,969
 1,996
Year ended December 31, 2015          
Allowance for doubtful accounts $2,155
 $33
 $
 $878
(2) 
$1,310
Allowance for revenue adjustments (1)

408
 4,793
 
 4,106
(3) 
1,095
Income tax valuation 273
 11
 
 
 284
 2,836
 4,837
 
 4,984
 2,689

(1) Represents an allowance for adjustments to accounts receivable due to disputed rates, accessorial charges and other aspects of previously billed shipments.
(2) Represents uncollectible accounts written off, net of recoveries
(3) Represents adjustments to billed accounts receivable


S-1


EXHIBIT INDEX
No. Exhibit
3.1 
3.2 

4.1 
10.1*
10.2 Lease Agreement, dated as of June 1, 2006, between the Greeneville-Greene County Airport Authority and the registrant (incorporated herein by reference to Exhibit 10.3 to the registrant's Annual Report on Form 10-K for the fiscal year ended December 31, 2006 filed with the Securities and Exchange Commission on February 27, 2007 (File No. 0-22490))
10.3
10.410.3*
10.4
10.5Credit Agreement dated February 14, 2012 among the registrant and certain of its subsidiaries and Bank of America, N.A., as administrative agent and other lenders party thereto (incorporated herein by reference to Exhibit 10.1 to the registrant's Current Report on Form 8-K filed with the Securities and Exchange Commission on February 21, 2012 (File No. 0-22490))
10.6*
10.710.6*
10.810.7*
10.9010.8*
10.1010.9*
10.1110.10*
10.1210.11*




10.1310.12*
10.1410.13*
10.1510.14*Form of Restricted Stock Agreement for an award of restricted stock under the registrant's 1999 Stock Option and Incentive Plan, as amended, granted during 2006 (incorporated herein by reference to Exhibit 10.19 to the registrant's Annual Report on Form 10-K/A for the fiscal year ended December 31, 2005 filed with the Securities and Exchange Commission on March 22, 2006 (File No. 0-22490))
10.16*Form of Restricted Stock Agreement under the registrant's Amended and Restated Stock Option and Incentive Plan (incorporated herein by reference to Exhibit 10.19 to the registrant's Annual Report on Form 10-K for the fiscal year ended December 31, 2010 filed with the Securities and Exchange Commission on February 24, 2011 (File No. 0-22490))
10.17*Form of Non-Employee Director Restricted Stock Agreement for an award of restricted stock under the registrant's 2006 Non-Employee Director Stock Plan (incorporated herein by reference to Exhibit 99.2 to the registrant's Registration Statement on Form S-8 filed with the Securities and Exchange Commission on May 19, 2006 (File No. 0-22490))
10.18*Form of Performance Share Agreement for performance shares granted in February 2011, under the registrant's Amended and Restated Stock Option and Incentive Plan (incorporated herein by reference to Exhibit 10.1 to the registrant's Quarterly Report on Form 10-Q for the quarterly period ended March 31, 2011, filed with the Securities and Exchange Commission on April 25, 2011 (File No. 0-22490))
10.19*
10.2010.15*
10.2110.16*
10.2210.17*
10.23*Form of Restricted Stock Agreement for an award granted in February 2013, under the registrant's Amended and Restated Stock Option and Incentive Plan (incorporated herein by reference to Exhibit 10.3 to the registrant's Quarterly Report on Form 10-Q for the quarterly period ended March 31, 2013, filed with the Securities and Exchange Commission on April 25, 2013 (File No. 0-22490))
10.24*Form on Non-Qualified Stock Option Agreement for an award granted in February 2013, under the registrant's Amended and Restated Stock Option and Incentive Plan (incorporated herein by reference to Exhibit 10.4 to the registrant's Quarterly Report on Form 10-Q for the quarterly period ended March 31, 2013, filed with the Securities and Exchange Commission on April 25, 2013 (File No. 0-22490))
10.2510.18*
10.2610.19 Stock Purchase
10.27Agreement of Purchase and Sale, dated as of July 10, 2006, among AMB Property II, L.P., Headlands Realty Corporation and Forward Air, Inc. (incorporated herein by reference to Exhibit 10.2 to the registrant's Quarterly Report on Form 10-Q for the quarterly period ended June 30, 2006 filed with the Securities and Exchange Commission on August 4, 2006 (File No. 0-22490))
10.28Agreement of Purchase and Sale, dated as of September 14, 2006, by and between Headlands Realty Corporation and Forward Air, Inc. (incorporated herein by reference to Exhibit 10.2 to the registrant's Quarterly Report on Form 10-Q for the quarterly period ended September 30, 2006 filed with the Securities and Exchange Commission on November 3, 2006 (File No. 0-22490))



10.29Asset Purchase Agreement dated November 26, 2007 by and among Forward Air Corporation, Black Hawk Freight Services, Inc. and the stockholders of Black Hawk Freight Services, Inc. (incorporated herein by reference to Exhibit 2.1 to the registrant's Current Report on Form 8-K filed with the Securities and Exchange Commission on November 30, 2007 (File No. 0-22490))
10.30Stock Purchase Agreement dated January 23, 2014, by and among Forward Air Corporation, Central States Trucking Co., Central States Logistics, Inc., Central States, Inc., and the stockholders of Central States, Inc. (incorporated herein by reference to Exhibit 2.1 to the registrant'sregistrant’s Current Report on Form 8-K filed with the Securities and Exchange Commission on February 6, 20145, 2015 (File No. 0-22490))
10.3110.20 First amendment to the
10.21
10.22
10.23*
10.24*
10.25*
10.26*
10.27*
10.28*

10.29*
10.30*
10.31*
10.32*
10.33*
10.34*
10.35*
10.36*
10.37*
10.38*
10.39*
10.40*
10.41*
10.42*
10.43
21.1 
23.1 
31.1 
31.2 
32.1 
32.2 
*Denotes a management contract or compensatory plan or arrangement.