Washington, D.C. 20549
Indicate by check mark whether the registrant is a shell company (as defined in Rule 12b-2 of the Act). Yes o☐ No ý☒
The aggregate market value of outstanding voting stock held by non-affiliates of the registrant as of March 31, 20172023 was $3,963,270,858$4,737,958,471 based on the last reported sale price of the registrant's Common Stock on The New York Stock Exchange as of the close of business on that day.
PART I
ITEMItem 1. Business.
Throughout this annual report, the terms "MAXIMUS," "Company," "we," "our" and "us" refer to MAXIMUS, Inc. and its subsidiaries.Business
General
Maximus, under its mission of Moving People Forward, helps millions of people access the vital government services they need. With over 45 years of experience working with local, state, federal, and international government clients, we proudly design, develop, and deliver innovative and impactful programs that change lives. We are a leading operatordriven to strengthen communities and improve the lives of governmentthose we serve.
We create value to our customers through our ability to translate health and human services programs worldwide. We act aspublic policy into operating models that achieve outcomes for governments at scale. Our work covers a partner to governments under our missionbroad array of Helping Government Serveservices, including the People®. We use our experience, business process management expertise, innovationoperation of large health insurance eligibility and enrollment programs; clinical services, including assessments, appeals, and independent medical reviews; and technology solutionsservices. These services benefit from a market with increasing demographic demand, constrained government budgets, and an increased focus on technology. We have also shown the ability to help government agencies run effective, efficientmove quickly, most notably with the swift establishment of public health and accountable programs.
Our company was founded in 1975 and grew both organically and through acquisitionssafety initiatives during the early 2000s. Beginning in 2006, we narrowedrecent COVID-19 pandemic, such as vaccine information hotlines and unemployment insurance services. Our organic growth through increased contract scope and entry into new markets has been supplemented by strategic acquisitions. Most notably, our service offeringsrecent acquisitions of VES Group, Inc. ("VES"), a leading provider of medical disability examinations ("MDE") to focus in the area of business process services (BPS) primarily in the health services and human services markets. In parallel, we divested or exited a number of non-core businesses that fell outside these two areas. Our subsequent growth was driven by the expansion of our health services business around the globe, new welfare-to-work contracts outside the United States ("U.S.") Department of Veterans Affairs ("VA"); the Federal business of Attain, LLC ("Attain"), a provider of technology consulting and systems integration services; and a service contract with the U.S. Department of Education, rebranded as "Aidvantage," have supplemented our organic growth and allowed expansion into new markets.
In fiscal year 2022, we introduced our refreshed three-to-five-year strategic plan, which we believe will further expand our business. Having moved past the impacts of the COVID-19 pandemic, we believe we are in a strong position to capitalize on organic growth opportunities in our core business, as reflected in the following three pillars of our refreshed strategy.
•Customer Services, Digitally Enabled. Elevate the customer experience to achieve higher levels of satisfaction, performance, and outcomes through intelligent automation and cognitive computing.
•Future of Health.Help governments reach the rising demand for health services by growing our clinical capabilities to improve the health of people and their communities.
•Advanced Technologies for Modernization. Further our credibility as a technology leader, enabling the transformation of government programs to be resilient, dynamic, integrated, and equitable.
More information on how each of our business segments align with the United States Federal Government. This growth has been both organic and through acquisitions.
Beginning in fiscal year 2017, we experienced what we believeexecution of our strategy is provided below. Across all segments, there is a temporary slowdown duecommon focus on optimizing processes and simplifying our structure. We also continue to an industry pause tied to the transition of a new presidential administration in the United States. Although the transition is occurring at the federal level, we are seeing the effectsfocus on our U.S.-based health businesspeople - the foundation of our strategy. Our commitment, as many states depend upon federal fundsan employer of choice, is to finance the services they provide. As a result, our short-term growth expectations were impacted by longer procurement cycles and increased delays, mostly due to policy and budget uncertainty. Further, agency staffing shortfalls tied to the slow presidential nomination process hindered the decision-making process at both the federal and the state level.
Longer-term, we believe the ongoing demand for our services driven by demographic, economic and legislative trends, coupled with our strong position within our industry, will continue to fosterprioritize attracting, retaining, developing, and empowering employees as a central part of our plan for achieving future growth. Our long-term growth thesisMore information on our human resource priorities is based on the following factors:
Demographic trends, including increased longevity and more complex health needs, place an increased burden on government social benefit programs. At the same time, programs that address societal needs must be a good use of taxpayer dollars and achieve their intended outcomes. We believe the macro-economic trends of demographics and government needs will continue to drive demand for our services.included below.
Our contract portfolio offers us excellent revenue visibility. Much of our revenue is derived from long-term contractual arrangements with governments. A contract will often have a base period followed by additional option periods. As a result, single contracts may last several years and client relationships may be decades long. At any time, we are typically able to identify more than 90% of our subsequent twelve months' anticipated revenue from our existing contracts.Business Segments
We maintain a strong reputation within the government health and human services industry. Our deep client relationships and reputation for delivering outcomes and creating efficiencies creates a strong barrier to entry in a risk-averse environment. Entering our markets typically requires expertise in complex procurement processes, operation of multi-faceted government programs and an ability to serve and engage with diverse populations.
We have a portfolio target operating profit margin that ranges between 10% and 15% with high cash conversion, a healthy balance sheet and access to a $400 million credit facility. Our financial flexibility allows us to fund investments in the business, complete strategic mergers and acquisitions to further supplement our core capabilities and seek new adjacent platforms.
We have an active program to identify potential strategic acquisitions. Our past acquisitions have successfully enabled us to expandoperate our business processes, knowledge and client relationships into adjacent markets and new geographies. Over the past five years, these include:
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▪ | In 2017, we acquired Revitalised Limited (Revitalised), a U.K. provider of digital solutions for engaging people in the areas of health, fitness and well-being. |
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▪ | In 2016, we acquired Ascend Management Innovations, LLC (Ascend), a provider of independent, specialized health assessments and data management tools to government agencies in the U.S. |
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▪ | In 2016, we acquired Assessments Australia, a provider of assessments that identify the support services required to help individuals succeed in a community environment. |
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▪ | In 2015, we acquired Acentia, LLC (Acentia), a provider of system modernization, software development, program management and other information technology services to the U.S. Federal Government. |
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▪ | In 2015, we acquired Remploy, a leading provider of disability employment services in the U.K. |
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▪ | In 2013, we acquired Health Management Limited (Health Management), a leading provider of occupational health services and independent medical assessments in the U.K. |
Our business segments
The Company is organized and managed based on the services we provide: Health Services,through three segments: U.S. Federal Services, U.S. Services, and Human Services.
Outside the U.S. We operate in the United States Australia, United Kingdom, Canada, Saudi Arabia, and Singapore.worldwide.
For the year ended September 30, 2023, approximately 48% of our revenue was derived from U.S. federal government agencies, 37% from U.S. state government agencies, 14% from foreign government agencies, and the balance from other sources, including local municipalities and commercial customers.
For more information on our segment presentation and geographic distribution of our business, including comparative revenue, gross profit, operating income, identifiable assets, and related financial information for the 2017, 20162023, 2022, and 20152021 fiscal years, see "Note 2.3. Business segments"Segments" within Item 8 of this Annual Report on Form 10-K, which we incorporate by reference herein.10-K.
Health
U.S. Federal Services Segment
Our HealthU.S. Federal Services Segment generated 56%49% of our total revenue in fiscal year 2017.2023.
Our U.S. Federal Services Segment delivers end-to-end solutions that help various U.S. federal government agencies better deliver on their mission, including program operations and management, clinical services, and technology solutions. This segment also includes appeals and assessments services, system and application development, Information Technology ("IT") modernization, and maintenance services. Certain state-based assessments and appeals work that is part of the segment's heritage continues to be managed within this segment. Under Technology Consulting Services ("TCS"), the segment executes on its digital strategy to deliver technology solutions that advance agency missions, including the challenge to modernize, provide better customer experience, and drive process efficiencies. The segment continues to expand its clinical solutions through VES, which manages the clinical evaluation process for U.S. veterans and service members on behalf of the VA.
Program Operations. Program operations include business process services ("BPS"), eligibility and enrollment, outreach, and other services for federal health and human services programs. In fiscal year 2022, our contract with the Centers for Medicare and Medicaid to support the Contact Center Operations was renewed. This contract supports the federal marketplace under the Affordable Care Act ("ACA") and serves as the primary support engagement center for Medicare, also known as 1-800-MEDICARE. The contract serves the U.S. population through twelve customer contact centers handling general inquiries for the marketplace and general and claims-based Medicare inquiries.
In October 2021, we acquired the Navient student loan contract, rebranded as Aidvantage. We are an independent and conflict-free provider, as we will not provide loan origination, consolidation, or collection services. We view student loan servicing as an opportunity to apply our insights, expertise, and quality-driven approach through support for Federal Student Aid ("FSA") and student borrowers. Our focus is solely on supporting the student borrowers on behalf of FSA. Aidvantage is an extension of long-standing work supporting student loan management and is in line with our core business.
The Healthmanner in which we provide these services varies from contract to contract but may include a mix of contact centers, mail-room operations, and mobile and website media.
Clinical Services. In line with our strategic focus for the future, the segment continues to expand its clinical solutions, most notably through VES, which manages the clinical evaluation process for U.S. veterans and service members on behalf of the VA.
A leading provider of MDEs, VES brings a deep and long-standing relationship with the VA, as well as a team of experienced clinicians focused on serving veterans. While our independent clinical assessments business has been growing at the state level (through our previous acquisition of Ascend Management Innovations, LLC in 2016 and subsequent organic growth), VES' expertise provides a platform of scale for the first time at the U.S. federal government level. We believe that near-term growth should also be realized as a result of the Promise to Address Comprehensive Toxics Act of 2022 ("PACT") Act, which was passed by the U.S. Congress in August 2022. The PACT Act expands certain conditions under which veterans should presumptively qualify for benefits and would result in increases in MDE volumes. We expect to realize and deliver on higher volumes related to the PACT Act that began in fiscal year 2023 and should continue into fiscal 2024.
The independent health and disability assessments and appeals portion of our business is a growing part of our overall portfolio, lending further credibility to our organic growth efforts with other Federal departments and in non-Federal markets.
Technology Solutions. Also aligned with our strategic focus, and benefiting from the Attain platform, the TCS division executes on its digital strategy to deliver technology solutions that advance agency missions, including the challenge to modernize, provide better customer experience, and drive process efficiencies. The TCS division is comprised of experts who helped successfully pioneer the first large-scale implementation of a cloud-computing solution for a federal department. TCS's core capabilities build further upon our cloud-based solutions and include:
•Application development & modernization:Modernize, develop, and deliver solutions utilizing automation, agile, and development, security, and operations (DevSecOps) practices.
•Enterprise Business Solutions: Integrate and manage disparate business processes and systems.
•Advanced Analytics & Emerging Technologies: Provide technology services to leverage and integrate the latest technologies for AI/ML, automation, and high-performance computing.
•Cybersecurity: Deliver full spectrum cybersecurity services, including cyber engineering and operations, digital forensics, and incident response.
•Infrastructure and Engineering:Deploy solutions that leverage cloud-hosted and on-premise designs to optimize costs.
TCS has also built digital qualifications in the market. The division utilizes AI and machine learning to build bespoke data models, providing predictive analytics to maximize process efficiency, as well as identify systemic process issues that can be isolated and prioritized for troubleshooting. End-to-end automation of software development and business processes achieves speed, efficiency, and error reduction, as well as advanced tool capabilities resulting in greater operational efficiency, enhanced customer experiences, and increased return on investment. Finally, high-performance computing clusters support mission requirements for data mining, scientific modeling, advanced analytics, research, and machine learning.
The segment contains performance-based contracts where revenue is earned based upon participant numbers or other transaction-based measures, such as the number and type of assessments or appeals processed. Many contracts in this segment earn their revenue on a cost-plus or time-and-materials basis, which typically carry lower levels of risk and lower levels of profit margin as compared to performance-based contracts. The segment may experience fluctuations as a result of volume variations or program maturity, with contracts recording lower revenue and profitability during program startup. Contracts with government clients often contain "termination without cause" provisions. Such contractual language generally allows the government to terminate a contract at any time and enables us to recover only our costs incurred or committed and settlement expenses and profit, if any, on the work completed prior to termination.
Our primary competitors in the U.S. Federal Services Segment are Serco, General Dynamics Information Technology, Amentum, Cognosante, and Conduent. Within the technology sector, our primary competitors are IBM, Oracle, Leidos, Accenture, Deloitte, Booz Allen Hamilton, and other federal contractors.
U.S. Services Segment
Our U.S. Services Segment generated 37% of our total revenue in fiscal year 2023.
Our U.S. Services Segment provides a variety of business process services (program administration),BPS, such as program administration, assessments, and appeals, and related consulting services, primarilywork for U.S. state provincial and nationallocal government programs.
Approximately 78% These services support a variety of our revenue forprograms, including the ACA, Medicaid, the Children's Health Insurance Program ("CHIP"), Temporary Assistance to Needy Families ("TANF"), and child support programs. Over the last three years, many programs in this segment comeshave been operating with depressed margins resulting from the pause in Medicaid redeterminations. The depressed margins have resulted from reduced operating leverage in the segment as costs cannot scale down at the same rate to meet lower demand due to the requirements to fulfill other obligations on these contracts. With the resumption of redeterminations, we expect a full period of volumes in 2024 coming back into these programs, enabling our operating leverage to recover.
Program Operations. Program operations include our comprehensive program administration services for government health benefit programs. TheseThe services help people access, navigate and use health benefits and other government programs. Theywe provide vary from program to program but may include:
Support for Medicaid, the Children's Health Insurance Program (CHIP) and the Affordable Care Act (ACA) in the U.S., Health Insurance BC (British Columbia) in Canada
•Program eligibility support and enrollment services to help beneficiaries make the best choice for their health insurance coverage andto improve their access to health carehealthcare;
Application assistance and independent health plan enrollment counseling to beneficiaries
Beneficiary outreach, education, eligibility, enrollment and renewal services
•Centralized multilingual customer contact centers and multichannel, digital self-service options for easysimplified enrollment to better serve citizens' needs;
Document•Application assistance and record managementindependent health plan choice counseling to beneficiaries; and
Premium payment processing•Beneficiary outreach, education, eligibility assistance, enrollment, and redeterminations services. In programs such as Medicaid, Maximus does not make the final determination of eligibility.
We also provide some specialized services, including substance abuse, diversion program support, and administration such as invoicing and reconciliationof subsidized telephony services. During the COVID-19 pandemic, we provided support in contact tracing.
Digital eHealth and well-being solutions
We areAs a leading playersupplier in many of the health program administration markets that we serve. For example,serve, we are:
Theare the largest provider of Medicaid eligibility support and enrollment and CHIP services in the U.S.
A leading operator of customer contact centers forand state-based health insurance exchanges in the U.S.exchange operations.
Clinical Services. Clinical services include our independent appeals and assessmentsperson-centered assessment services, primarily under Medicaid Long-Term Care. The growth of our clinical services demonstrates successful execution of our continued strategy and focus on clinical services. These services help governments engage with program recipients while at the same time helping them improve the
efficiency, cost effectiveness,cost-effectiveness, quality, and accountability of their health and disability benefits programs. They include:
Support for the Health Assessment Advisory Service (HAAS) in the U.K.
IndependentThese include person-centered independent disability, long-term sick, and other health assessments, including those related to long-term services and supports such as Preadmission Screening and Resident Reviews (PASRR)
Occupational health clinical assessments
("PASRR") and Independent Developmental Disability ("IDD") assessments. We are a leading player in many of the health appeals and assessments markets that we serve. For example, we are:
A leading provider of government-sponsored health benefit assessments and appealssuch services in the U.S. In addition, we provide connected wellness services which promote healthy living habits among participants.
Employment Services. Employment services cover a number of attributes, including eligibility support, case management, job-readiness preparation, job search and employer outreach, job retention and career advancement, and selected educational and training services, including vocational training. Maximus also supports unemployment insurance programs, a market which largely began in response to the COVID-19 pandemic. Children services include full and specialized child support case management services, including collection of child-support funds, through customer contact center operations and program and systems consulting services.
Technology Solutions. Technology solutions offer assistance with system planning, implementation oversight, and the U.K.
Oneconstruction and maintenance of the largest providersclient systems to allow processing of disabilitytransactions. We also provide system implementation project management services to state and long-term sick support services and occupational health serviceslocal clients. Consistent with our overall corporate strategy, technology solutions in the U.K.our U.S. Services Segment is an area of focus for growth.
The rest of the Segment’ssegment's revenue is from specialized consulting services. These services include business process assessment and design, quality assurance processes, including independent verification and validation services as well as policy and procedure reviews, and audit preparation and compliance, including grant and proposal reviews. The segment also includes a tax credit service, which assists commercial customers in claiming workforce and location-based tax benefits.
OurPayment for our services varies from contract to contract based upon factors such as the priorities of the customer and their willingness to share risks and rewards. Some contracts may be reimbursedare performed on a cost-plus basis, where we receive revenue based on the hours and costs incurred and typically operate at lower margins. Most contracts include a level of performance-based cost-plus,compensation, a fixed rate fee, or a combinationmixture of all the above. both, with fees being based upon call volumes, populations served, or appeals processed. Our employment services contracts typically have outcome-based payments in an effort to incentivize providers to ensure that we help job seekers find long-term, sustained employment and achieve economic independence.
The Segmentsegment may experience seasonality due to transaction-based work, such as program open enrollment periodsperiods. Other fluctuations may arise from changes in programs directed by our clients and activity related to contract life cycles. Contracts with government clients often contain "termination without cause" provisions. Such contractual language generally allows the government to terminate a contract at any time and enables us to recover only our costs incurred or committed and settlement expenses and profit, if any, on the work completed prior to termination.
Health Services Market Environment
According toA small number of large states comprise a significant share of this segment's revenue. In addition, even though the Organization for Economic Cooperation and Development, health care spendingmajority of our direct clients are state governments, a significant amount of our revenue is ultimately funded via the U.S. federal government in the form of cost-sharing arrangements with the states, as is the case with Medicaid.
Our primary competitors are government in-sourced operations. External competitors include Conduent, Automated Health Systems, Faneuil, KePro, MTX Group, and Deloitte. In some services, we compete against specialized private companies and nonprofit organizations such as The Salvation Army and Goodwill Industries. We are one of the largest providers of Medicaid and CHIP administrative programs and operate many of the state-based health insurance exchanges.
Outside the U.S. still far exceeds thatSegment
Our Outside the U.S. Segment generated 14% of our total revenue in fiscal year 2023.
Our Outside the U.S. Segment provides BPS for international governments, transforming the lives of people around the world. Helping people find employment, access vital support, and remain healthy, these services include health and disability assessments, program administration for employment services, wellbeing solutions, and other high-income countries. The Kaiser Family Foundation noted an accelerationjob seeker-related services. We support programs and deliver services in the United Kingdom ("U.K."), including the Health Assessment Advisory Service ("HAAS") and the recently awarded replacement contract to start in 2024, Functional Assessment Services (“FAS”), and Restart; Australia, including Workforce Australia and employment support and job seeker services worldwide.
We are currently reshaping this segment in a thoughtful manner to align with the broader Maximus strategy of U.S.pursuing digitally-enabled customer services, clinical capabilities to meet rising demand for health care spending in 2014services, and advanced technologies for modernization which is in-demand by government customers worldwide. Recent financial performance of the segment has not met expectations due, in part, to increased coverage undervolatility from employment services programs dependent on fluctuating macroeconomic conditions. During fiscal year 2023, we divested a small commercial practice in the ACAU.K. and predictsour business in Sweden. During the first quarter of fiscal year 2024, we divested our businesses in Italy and Singapore, as well as our Canadian employment services business.
Employment Services. Comprehensive employment services help vulnerable individuals transition from government assistance programs to sustainable employment and economic independence. These services cover a number of attributes, including eligibility determination, case management, job-readiness preparation and work capability assessments, job search and employer outreach, job retention and career advancement, and selected educational and training services. Payment terms are typically focused on achieving employment outcomes.
Clinical Services. Clinical services includes appeals and assessments work. On these contracts, we are typically reimbursed for each transaction. The HAAS contract is a hybrid contract with cost-plus elements coupled with a number of incentives and penalties to achieve the programmatic outcomes defined by the government in order to ensure quality and timeliness of service. Maximus carries out these assessments on behalf of the Department for Work and Pensions ("DWP"), and the DWP makes the final decision on the level of benefit.
The balance of the segment provides program administration and some specialized services.
Seasonality is not significant to this segment. Contracts with government clients often contain "termination without cause" provisions. Such contractual language generally allows the government to terminate a contract at any time and enables us to recover only our costs incurred or committed and settlement expenses and profit, if any, on the work completed prior to termination.
Our primary competitors in this segment include Atos, Capita, Serco, Staffline, Shaw Trust, Ingeus, Sarina Russo, Advanced Personnel Management, IBM, Telus-Health, NTT Data, Pacific Blue Cross, Sawaeed, Takamol, and other specialized private companies and nonprofit organizations. Although the basis for competition varies from contract to contract, we believe that spending growth will continue attypical contracts are awarded based upon a higher rate thanmix of comprehensive solutions and prices. In some cases, clients award points for past performance tied to program outcomes.
Economic and Market Environments
In all the markets and locations in recent years, but notwhich we operate, we are seeing consistent themes that drive our long-term strategy.
Investment in Technology. Many federal agencies must address the maintenance of legacy IT systems, and the pressing need for IT infrastructure modernization continues to grow. Legacy processes and systems are fundamental to government operations, yet they are expensive to operate in an environment that requires online agility and rapid response to new demands, requirements, and global challenges. We are delivering and supporting the double-digit growth seenpriorities set by the Federal Chief Information Officer: cybersecurity, IT modernization, and customer service and customer experience. By aligning our priorities with the U.S. federal government, we believe that we are well-positioned to meet agency change and to provide enterprise-wide solutions and strategies, both in previous decades. the U.S. and elsewhere.
Helping Governments.We believe that effectively managing thesehealthcare costs, as well as improving quality and access to health care,healthcare, is a major policy priority for governments. Governments seek efficient and cost-effective solutionsThis was particularly evident in the federal government's Public Health Emergency, which increased Medicaid funding to manage their public health benefit programs. This includes programs meant to support individuals with disabilities and long-term medical conditions, as well as individuals with shorter-term health conditions.states that allowed ongoing eligibility of benefits.
President Biden has indicated that his healthcare platform will use the U.S., as a resultfoundation of Medicaid expansion and the ACA many states have made program changes. These changes have occurred most notably through benefit changes orto expand access, lower costs, and simplify the process for individuals who are now eligible for coverage through the ACA health insurance exchanges or via Medicaid expansion. In recent years, many state Medicaid programs have further expanded managed care to new populations and new geographies that have historically been served through fee-for-service Medicaid. More recently, some states are seeking increased flexibility in the operations of their Medicaid programs via waivers requested through the Centers for Medicare & Medicaid Services. Some of these waivers include individual responsibility components such as beneficiary work requirements and co-pays for benefits. We believe that these waivers may create a more palatable path for additional states to contemplate new ways to operate their health benefit programs over the coming years. The issuance of waivers is contingent upon federal approval.
Many governments are also looking for innovative solutions to support disabled and elderly populations who require long-term services and supports (LTSS). A general trend in the LTSS market has been to ensure that individuals are in the right setting and receiving the right level of support and care. In many cases, this means allowing individuals to receive care at home or in a community-based setting, rather than institutional facilities. With no financial ties to health insurance plans or providers, our conflict-free assessment services assist governments in determining the most appropriate placement and health care services for program beneficiaries.
Outside of the U.S., many governments are seeking partners to help them manage, administer or operate their social benefit programs. Countries like the U.K. are examining how public health relates to productivity, cost reduction and economic growth. The U.K. Government provides a range of social welfare benefits for people who are unable to work as a result of a disability, long-term illness or other health condition. For individuals with long-term sickness or disabilities who are claiming the Employment Support Allowance benefit (a government-provided disability or long term sick benefit), the government requires an independent health assessment provided by a vendor through the Health Assessment Advisory Service (HAAS). The assessment report is then used by the government to determine an individual's level of benefits. We believe there is continued market demand to conduct
independent assessments for participants in public benefit programs and to support employers and their employees through our commercial occupational health services.
families. We believe the current health market environment for our services positions us to benefit from continued demand across all of our geographies fromin service areas such as operations program management and independent health and benefit assessments. Overall, we expect the underlying demand for our services to increase over the next several years.
U.S. Federal Services Segment
Our U.S. Federal Services Segment generated 22% of our total revenue in fiscal year 2017.
Decentralization.The U.S. Federal Services Segment provides business process services (program administration) for federal government programs, assessmentrecently clarified federal regulations that now allow states the flexibility to use contractors to help agencies provide services. We anticipate future changes to this operating model as states evaluate options such as replacing staff, retaining contractors, and appeals services for both federalimplementing technology. We believe that these changes to funding and similar state-based programs,government mechanics allow state and technology solutions for federal civilian programs. The acquisition of Acentia in 2015 transformed uslocal authorities enhanced flexibility to a full-service provider of business process services and technology solutions to federal agencies and provided us with access to twelve new contract vehicles with the U.S. Federal Government. We currently serve 22 federal agencies.
Approximately 27% of the Segment’s revenue is from our comprehensive program administration services for federal governmentshape their benefit programs. These include:
Centralized customer contact centersUnemployment.As different geographies emerge from the COVID-19 pandemic, we are cautiously optimistic that new opportunities for expanded employment services programs will materialize. Given our deep experience, strong financial condition, and support services
Document and record management
Case management, citizen engagement and consumer education
Approximately 34% of the Segment’s revenue is from our independent assessments and appeals services. These include:
Independent medical reviews and worker's compensation benefit appeals
Health benefit appeals
Program eligibility appeals
Approximately 39% of the Segment’s revenue is from our technology solutions. These include:
Modernization of systems and information technology (IT) infrastructure
Infrastructure operations and support
Software development, operations and management
Data analytics
Wetrusted brand reputation, we believe we are typically reimbursedwell-positioned with unique competitive advantages to meet an anticipated expanded need for our services on a cost-plus or a time-and-materials basis, although revenue may also be based upon participant numbers or other transaction-based measures. Our assessments and appeals business is typically based upon the number and type of cases processed. The Segment is not expectedpent-up demand to experience seasonality related to its programs. However, it may experience fluctuations as a result of volume variations or program maturity including lower revenue and profitability related to transaction or performance based-contracts during program startup. Some of the contracts may also be structured as cost-reimbursable, which typically carry the lowest level of risk but also carry lower levels of operating margin.
U.S. Federal Services Market Environment
The U.S. federalhelp governments provide their citizens employment opportunities. Furthermore, these services market has been impacted by what we believe is a temporary industry pause tied to the transition to the new U.S. administration. Political struggles around agency budgets, as well as agency staffing shortfalls, have hindered the federal procurement and decision-making process.
While federal agency budgets still face fiscal pressures and the new administration is looking for improved efficiencies, we continue to see opportunities to apply our cost-effective and efficient solutions in the federal market. Federal agencies are tasked with cost-effectively managing programs at a time when changing demographics are leading to risinghistorically benefited from increased caseloads in many federal programs.
Many federal agencies must also address the maintenance of legacy systems and the pressing need for infrastructure as IT modernization continues to grow. Legacy processes and systems are fundamental to government operations, yet they are unsustainably expensive to operate in an environment that requires online agility and rapid response to new demands, requirements and global challenges. We are in a prime position to help agencies modernize and operate their mission-critical systems.
Other key factors that will likely impact the U.S. federal market include a variety of political, economic, social and technological issues:
A focus on the citizen experience and citizen services, as well as digital services
Agencies moving from transformation initiatives to operations and maintenance
Agencies seeking consolidation and shared services to achieve cost efficiencies
Changes in the acquisition and contracting environment, including consolidation of General Services Administration schedules
Human Services Segment
Our Human Services Segment generated 22% of our total revenue in fiscal year 2017.
The Human Services Segment provides national, state and local human services agencies with a variety of business process services and related consulting services for government programs.
Approximately 75% of the Segment’s revenue is from comprehensive workforce services that help disadvantaged individuals transition from government assistance programs to sustainable employment and economic independence. These services:
Support a variety of programs including the Work Programme and Work Choice in the U.K.; jobactive, Disability Employment Services and Work for the Dole in Australia; Temporary Assistance to Needy Families (TANF) in the U.S.; the Employment Program of British Columbia, Canada; the Taqat and Taqat Plus programs in Saudi Arabia; and Workforce Singapore as a Career Matching Provider
Include eligibility determination, case management, job‑readiness preparation, job search and employer outreach, job retention and career advancement, and selected educational and training services
A further 16% of the Segment’s revenue is generated from children's services, which includes full and specialized child support case management services, customer contact center operations, and program and systems consulting services. Revenue is typically based upon fixed fees or performance-based measures.
The balance of the Segment’s revenue comes from other specialized services. These include program consulting services, including independent verification and validation, cost allocation plans and other specialized consulting offerings; management tools and professional consulting services for higher education institutions; and tax credit and employer services.
We are typically reimbursed based on the number of activities or through fees for case management with incentives; with an emphasis in recent years to move towards the incentive fees. The Segment is not expected to experience seasonality related to its programs.
Human Services Market Environment
We believe our established presence, strong brand recognition, and ability to achieve the requisite performance requirements and outcomes makes us well-positioned to compete for human services opportunities.
We offer clients demonstrated results and decades of proven experience in administering welfare-to-work programs in the U.S., the U.K., Australia, Canada, Saudi Arabia and Singapore. In Australia, we are one of the largest welfare-to-work providers. We also have an established presence in the U.K.'s welfare-to-work market and presently provide employment and job training services under the Work Programme, which was a key component of the government's austerity plan to rein in costly benefits programs and reduce mounting debt.
Given lower unemployment rates in several of our markets, we have seen a shift from mainstream welfare-to-work programs to those that serve individuals with disabilities. Through our acquisition of Remploy, we have increased our presence in the U.K. disability employment services market where we help people with disabilities
programs during past economic downturns and health conditions obtain mainstream employment. We believe these services are transferrable to our other geographies and position us well for emerging trends in the disability services market.
In addition, governments seek assistance from private firms for children's services, such as family maintenance and child support. We currently provide services across North America.
We believe ongoing initiatives and measures to reduce costs and improve efficiencies, combined with our outstanding performance, expertise and proven solutions, will continue to drive demand for our core human services across multiple geographies. Our ability to provide value-for-money is important in a market which is very price competitive.
Our clients
Our primary clients are government agencies, with the majority at the national, provincial and state level and, to a lesser extent, some at the county and municipal level. In the year ended September 30, 2017, approximately 49% of our total revenue was derived from U.S. state government agencies, 26% from foreign government agencies, 19% from agencies of the U.S. Federal Government and 6% from other sources including local municipalities and commercial customers.
In the U.S., even when our direct clients are state governments, a significant amount of our revenue is ultimately funded via the U.S. Federal Government in the form of cost-sharing arrangements with the states, such as is the case with Medicaid.
In the event of a shutdown of the U.S. Federal Government, a portion of our U.S. Federal Services Segment may be impacted. Many of our federally funded health and human services programs are typically deemed essential, which means that a short-term shutdown would not be expected to cause significant disruption to these operations. Our contract portfolio also contains some services that may be considered discretionary. As a result, we could incur costs in providing the portion of work that is considered discretionary with no certainty of recovery. In all cases, an extended delay may affect certain government programs that rely upon federal funding and may also have an effect on our cash flows if payments are delayed.
For the year ended September 30, 2017, our most significant clients were the U.S. Federal Government, which provided 19% of our consolidated revenue, the State of New York, which provided 15%, and the U.K. Government, which provided 12%. Within these governments, we may be serving several distinct agencies.
We typically contract with government clients under four primary pricing arrangements: performance-based, cost-plus, fixed-price and time-and-materials. For the year ended September 30, 2017, 42% of our contracts were performance-based, 35% were cost-plus, 18% were fixed-price and 5% were time-and-materials.
Generally, the relationships with our clients are longer-term and typical contracts, including option periods, tend to be several years long before they are subject to competitive rebid. See the "Backlog" section below for more details.
Backlog
At September 30, 2017, we estimate that we had approximately $5.7 billion in backlog. Backlog represents an estimate of the remaining future revenue from existing signed base contracts and revenue from contracts that have been formally awarded, but not yet signed. Our backlog estimate includes revenue expected under the current terms of executed contracts and revenue from contracts in which the scope and duration of the services required are not definite but estimable (such as performance-based contracts). Our backlog estimate does not assume any contract renewals or option period exercises.
Increases in backlog result from the award of new contracts, the extension or renewal of existing contracts and the exercise of option periods. Reductions in backlog come from fulfilling contracts or the early termination of contracts. The backlog associated with our performance-based contracts is an estimate based upon management's experience of caseloads and similar transaction volume from which actual results may vary. We may modify our estimates related to performance-based contracts and as a result backlog from these contracts may increase or decrease based upon the information that management has at that time. Additionally, backlog estimates may be affected by foreign currency fluctuations.
Government contracts typically contain provisions permitting government clients to terminate contracts on short notice, with or without cause.
We believe that period-to-period backlog comparisons are difficult and may not necessarily accurately reflect future revenue we may receive. The actual timing of revenue receipts, if any, on projects included in backlog could change for any of the aforementioned reasons. The dollar amount by segment of our backlog as of September 30, 2017 and 2016 was as follows:
|
| | | | | | | |
| | Backlog as of September 30, |
| | 2017 | | 2016 |
| | (In millions) |
| Health Services | $ | 4,246 |
| | $ | 2,429 |
|
| U.S. Federal Services | 324 |
| | 408 |
|
| Human Services | 1,130 |
| | 1,163 |
|
| Total | $ | 5,700 |
| | $ | 4,000 |
|
Our businesses typically involve contracts covering a number of years, including option periods. Contracts may include a period between contract signature and operations beginning for startup and transition activities where we are precluded from recognizing revenue. At September 30, 2017, the average weighted life of these contracts was approximately six years, including option periods. Although the exercise of options is uncertain, in our experience if the incumbent contractor is performing as expected these options are exercised nearly 100% of the time. The longevity of these contracts assists management in predicting revenue, operating income and cash flows. We expect approximately 44% of the backlog balance to be realized as revenue in fiscal year 2018 and, with the inclusion of anticipated option period renewals, to represent approximately 94% of current estimated 2018 revenue. We adjust backlog annually for currency fluctuations and for estimated amounts associated with our performance-based contracts based upon the latest information that management has at that time.
Our growth strategy
Our goal is to enable future growth by remaining a leading provider of business process services (BPS), technology solutions and consulting services to government agencies. We will continue to deliver quality BPS to government clients to improve the cost effectiveness, efficiency and scalability of their programs as they deal with rising demand and increasing caseloads. We also continue to seek efficiencies and optimize operations in order to achieve sustainable, profitable growth.
Our three-pronged approach to long-term growth include the following:
Grow in our existing markets. With more than 40 years of business expertise in the government market, we continue to be a leader in developing innovative solutions to meet the evolving needs of government agencies in our existing markets. For example, innovations such as digital engagement and analytics provide opportunities for us to serve our clients with greater efficiency and to create a more seamless customer journey for participants in government programs. We continue to seek to enter into long-term relationships with clients to meet their ongoing objectives. As a result, long-term contracts (three to five years with additional option years) are often the preferred contracting method and provide us with predictable, recurring revenue streams. We believe an incumbent has a considerable advantage when contracts are rebid and that client relationships can last for decades.
Move into adjacent markets. As we gain expertise in particular services or geographies, we can use our knowledge and experience in other similar areas. We seek to grow our businesses by leveraging our existing core capabilities, consistently delivering the required outcomes for governments to achieve program goals, and pursuing opportunities with new and current clients in adjacent markets. For example, we continue to expand our offerings in long-term services and supports and in fiscal year 2017 commenced a pilot welfare-to-work program in Singapore, based upon our experiences elsewhere.
Incorporate new growth platforms. New growth platforms can be developed organically or through acquisition. We will selectively identify and pursue strategic acquisitions that provide us with a rapid and cost-effective method to enhance our services. This includes obtaining additional skill sets, increasing our access to contract vehicles, expanding our client base, cross-selling additional services, enhancing our technical capabilities, and establishing or expanding our geographic presence. Many of our acquisitions allow us to gain new capabilities to use elsewhere within our business. For example, our acquisition of Health Management has given us significant occupational health capability and our acquisition of Revitalised improved our digital well-being capabilities.
We have centered our core business offerings on delivering BPS to government health and human services agencies in our primary geographies as well as to other civilian agencies within the U.S. Federal Government. Our market focus and established presence positions us to benefit from health care and welfare reform initiatives both in the U.S. and internationally. As such, we continually strive to recruit motivated individuals, including top managers from larger organizations, former government officials, consultants experienced in our service areas and recent college graduates with degrees aligned with our mission, such as degrees in government policy and administration. We believe we can continue to attract and retain experienced and educated personnel by capitalizing on our focused market approach and our reputation as a premier government services provider.
See Exhibit 99.1 of this Annual Report on Form 10-K under the caption "Special Considerations and Risk Factors" for information on risks and uncertainties that could affect our business growth strategy.recoveries.
Competitive advantagesAdvantages
We offer a private sector alternative for the operation and managementSome of critical government-funded health and human services programs. We believe our reputation and extensive experience give us a competitive advantage as governments value the level of expertise, proven delivery and brand recognition that we bring to our clients. The following are the competitive advantages that allow us to capitalize on various market opportunities:opportunities are as follows:
Proven track record, ability to deliver outcomes and exceptional brand recognition. We assist governments in delivering cost-effective services to beneficiaries of government programs. We run large-scale program management operations on behalf of government agencies, improving the quality of services provided to their beneficiaries and achieving the necessary outcomes to help the government agencies cost-effectively meet their program goals. This has further enhanced our brand recognition as a proven partner with government agencies.
Subject matter, clinical, and digital expertise.Our workforce includes many individuals who possess substantial subject matter expertise in areas critical to the successful design, implementation, administration, and operation of government health and human services programs. We also employ a diverse set of experts, including a wide network of clinicians and an experienced team of digital technologists. Many of our employees have worked for governments in management positions and can offer insights into how we can best provide valuable, practical, and effective services to our clients.
Intellectual property that supports the administration of government programs. We have proprietary solutions to address client requirements in our markets that are configurable or provide a platform that can be utilized with other clients. We leverage commercial off-the-shelf platforms across multiple contracts in which we have considerable expertise to ensure we can deploy repeatable proven solutions. We also leverage software development methodology to shorten software development cycles. Extensive use of shared infrastructure and standard solutions provides considerable price and quality advantages. We believe our extensive industry focus and expertise embedded in our systems and processes provide us with a competitive advantage.
Digital engagement, analytics, and automation solutions to enhance government programs.Participants in government programs expect the same types of digital engagement they rely upon when interacting with consumer-oriented businesses. We believe our clients value our ability to infuse digital, such as mobile applications, omnichannel solutions, and socialdigital media, into our BPS solutions to make it easier for beneficiaries to engage with government programs. Analytics enable us to optimize our operations and provide our clients with improved outcomes through greater insight into the populations we serve. Process automation incorporated into our BPS solutions increases the efficiency and quality of the programs we operate.
Flexibility and scalability. We are experienced in launching large-scale complex operations under compressed time frames. We offer clients the flexibility and scalability to deliver the people, processes, and technology to complete short- and long-term contractual assignments in the mostan efficient and cost-effective manner.
Financial strength. Our business provides us with robust cash flows from operations as a result of our profitability and our management of customer receivables. In the event that we have significant cash outlays at the commencement of projects to fund acquisitions, or where delays in payments have resultedresult in short-term cash flow declines,working capital needs, we may borrow up to $400$600 million through oura credit facility.agreement with JPMorgan Chase Bank N.A. (the "Credit Agreement"), subject to standard covenants. We have the ability to borrow under the Credit Agreement in all of the principal currencies in which we operate. We believe we have strong, constructive relationships with the lenders on our credit facility. We had $399.3 million available to borrow as of September 30, 2017.the Credit Agreement. We believe our financial strength provides reassurance to government agencies that we will be able to establish and maintain the services they need to operate high-profile public health and human services. services programs.
Focused portfolio of services. We are one of the largest publicly traded companies that providesprovide a portfolio of BPS almost exclusively to government customers. Our government program expertise and proven ability to deliver
defined, measurable outcomes differentiate us from other firms and non-profitnonprofit organizations, including large consulting firms that serve multiple industries and lack the focus necessary to manage the complexities of serving government agencies efficiently.
Established presence outside the United States.States. Governments outside the U.S. are seeking to improve government-sponsored health and human services programs, manage increasing caseloads, and contain costs. We have an established presence in the U.K., Australia, Canada, Saudi Arabia and Singapore. Our international efforts arepresence, focused on delivering cost-effective welfare-to-work and health benefits services to program participants on behalf of governments.
Expertise in competitive bidding.bidding. Government agencies typically award contracts through a comprehensive, complex, and competitive request for proposals (RFP)("RFP") and bidding process. Although the bidding criteria varyvaries from contract to contract, typical contracts are awarded based uponon a mix of technical solution and price. In some cases, governments award points for past performance tied to program outcomes. With more than 40 years of experience in responding to RFPs, we believe we have the necessary experience and resources to navigate government procurement processes and to assess and allocate the appropriate resources necessary for successful project completion in accordance with contractual terms.
Competition
Barriers to entry.The market for providing our services to government agencies is competitive and subject to rapid change. However, given the specialized nature of our services, and the programs we serve, market entry can be difficult for new or inexperienced firms. The complex nature of competitive bidding, qualifying criteria related to past performance, the required investment in subject-matter expertise, repeatable processes and support infrastructure, and the need to achieve specific program outcomes createscreate barriers to entry for potential new competitors unfamiliar with the nature of government procurement.
In some areas of our business, notably contracts with the U.S., our primary competitors in the Health Services Segment federal government, there are government in-sourced operations, Conduent, HP, Automated Health Systems, Faneuil and KePro. We consider ourselvesrequirements for bidders seeking contracts to be pre-approved on registered contract vehicles, further limiting the pool of competitors.
Human Resources
We move people forward. Our strength lies within our people – connectors, innovators, and problem solvers – united by a significant competitor in the markets in whichshared purpose and championing our customers’ mission to deliver results. Cultivating a culture that thrives on individual contributions and embracing diversity, we operateattract and retain a future-ready, diverse workforce through opportunities for career advancement and ensuring that each employee can unlock their true potential. How we work is as important as what we accomplish, and we are the largest provider of Medicaiddedicated to helping our people explore, learn, and CHIP administrative programsgrow to deliver on our business strategy and operate more state-based health insurance exchanges than any other commercial provider. In the U.S. Federal Services Segment,commitments to shareholders and customers. We propel our primary competitors in the BPS market are Serco, General Dynamics Information Technology, PAE and Conduent. In the U.S. Federal Services Segment, our primary competitors in theentire organization toward a future where technology, sector tend to be IBM, Oracle, CSRA, Leidos, Accenture and other federal contractors. Our primary competitors in the Human Services Segment vary according to specific business line, but are primarily specialized consulting service providers and local nonprofit organizations.
Outside of the U.S., our primary competitors in the Health Services Segment include Atos, Capita, Interserve, Virgin Care and Optum. Our primary competitors in the Human Services Segment include Serco, Ingeus, a Providence Service Company, Staffline, Shaw Trust, Sarina Russo, Advanced Personnel Management and other specialized private companies and nonprofit organizations such as The Salvation Army and Goodwill Industries. Although the basis for competition varies from contract to contract, we believe that typical contracts are awarded based upon a mix of comprehensive solution and price. In some cases, clients award points for past performance tied to program outcomes.
Legislative initiatives
We actively monitor legislative initiatives and respond to opportunities as they develop. Much of our work depends upon us reacting quickly to dynamic changes in the legislative landscape to assist with implementation of new legislation. Over the past several years, legislative initiatives created new growth opportunities and potential markets for us. Legislation passed in all the geographies in which we operate has significant public policy implications for all levels of government and presents viable business opportunities in the healthinnovation, and human services arena.
Some legislative initiatives that have created new growth opportunities for MAXIMUS include:
The Affordable Care Act (ACA). Enactedconnection intersect to drive lasting change. Our culture, values, and unwavering commitment to our people define who we are, and they guide us in 2010 and upheld throughmaking a Supreme Court decision in 2012,meaningful impact on the ACA introduced comprehensive health care reform in the United States. In our Health Services Segment,lives of those we have helped states with the operation of their health insurance exchanges and the expansion of their Medicaid programs to include new populations, the integration of state eligibility processing for entitlement programs and new long-term services and supports initiatives that have introduced more flexibility for home- and community-based services. In our U.S. Federal Services Segment, we have also assisted the federal government with the operations of a customer contact center for the Federal Marketplace and independent eligibility appeals services.
Although the future of the ACA is uncertain, the factors that drove the passage of the ACA, including the large number of Americans without health insurance, remain. We believe we remain well-positioned to assist the federal government and individual states with future modifications to the ACA, including those made through waivers.
Children's Health Insurance Program Reauthorization Act (CHIPRA)serve. CHIPRA was signed into law on February 2, 2009, extending the previous SCHIP program. As part of the ACA, CHIP has been extended through 2019. While the Medicare Access and CHIP Reauthorization Act of 2015 (MACRA) provides new federal funding for CHIP through 2017, legislative initiatives are underway for the next round of funding.
Medicaid and CHIP Managed Care Regulations. In 2016, the Centers for Medicare & Medicaid Services issued managed care regulations and federal standards for the Medicaid and Children’s Health Insurance programs. These include enhancing support for consumers, improving health care delivery and quality of care, providing greater access to health care, and ensuring a modern set of rules that better align with the marketplace and Medicare Advantage plans. They also reinforce ongoing efforts to modernize and streamline the enrollment process and the continued value of independent choice counseling.
Work Innovation and Opportunity Act (WIOA). Signed into law in July 2014, WIOA replaces the Workforce Investment Act of 1998 and took effect on July 1, 2015. The law coordinates several core federal employment, training, education and literacy programs. It also requires states to strategically align their workforce development programs, with the option to include TANF, to help job seekers access the necessary support services and to match employers with skilled workers they need to compete in the global economy. WIOA represents potential new opportunities for us to complement our existing TANF welfare-to-work operations in the U.S.
The Welfare Reform Act of 2007 (United Kingdom). The Welfare Reform Act of 2007 replaced Incapacity Benefit with the Employment and Support Allowance and introduced the Work Capability Assessment (WCA). The WCA was designed to distinguish people who could not work due to health-related problems from people who were "fit for work" or, with additional support, could eventually return to work. In 2010, the U.K. Government decided to reassess the 1.5 million people who had previously been determined to be eligible to receive Incapacity Benefits. The U.K. Government also decided that an independent health assessment provided by a vendor partner is the best method for the government to determine the level of benefits for individuals with long-term sickness or disabilities. MAXIMUS has been providing assessments through the resulting Health Assessment Advisory Service (HAAS) on behalf of the Department for Work and Pensions (DWP) since March 2015.
Employees
As of September 30, 2017,2023, we had approximately 20,40039,600 employees and 12,400 contingent workers, consisting of 12,600 employees in the Health Services Segment, 2,70015,800 employees in our U.S. Federal Services Segment, 4,60014,700 employees in the HumanU.S. Services Segment, 7,600 employees in the Outside the U.S. Services Segment, and 5001,500 corporate administrative employees.
Talent Acquisition
Our success depends in large part on attracting, retainingour ability to attract talent globally to meet the needs of our customers and motivating talented,comply with our contracts. This makes our hiring efforts significant and extensive, and as a result, our talent acquisition team focuses on finding top, diverse talent quickly. We believe our culture values individual skills, experiences, and differences that allow Maximus to deliver robust and innovative experiencedapproaches to solving some of our communities' most challenging needs. Our recruiting programs focus on identifying and educated professionals atevaluating talent through practices that welcome a diverse workforce, including people with disabilities, language barriers, and those from varying socioeconomic backgrounds.
We continue to invest in our employees through a variety of benefits and overall program enhancements. Our teams continue to adapt to the recruiting, hiring, and training needs of our customers in both remote and onsite settings to ensure continuity of vital services.
Talent Development
We value ongoing development and continuous learning, and we strive to support and provide learning opportunities to all levels.Maximus employees. Maximus supports enterprise-wide professional development by offering a variety of instructor-led and self-paced learning programs for diverse audiences ranging from individual contributors to frontline supervisors and executive leadership. Additionally, our project training teams manage customized programs supporting contract requirements, customer service, local leadership development, and employee engagement. We also provide online role-based and skill-based learning tools to many of our employees.
Total Rewards
As of September 30, 2017, 486part of our employees in Canada were covered under three different collective bargaining agreements, each of which has different componentscompensation philosophy, we offer and requirements. There are 473 employees covered by two collective bargaining agreements with the British Columbia Government and Services Employees' Union and 13 employees covered by a collective bargaining agreement with the Professional Employees Association. These collective bargaining agreements expire in 2019 and 2020.
As of September 30, 2017, 1,789 of our employees in Australia were covered under a Collective Agreement, which is similar in form to a collective bargaining agreement. The Collective Agreement is renewed annually.
As of September 30, 2017, 543 of our employees in the U.K. were covered under a collective bargaining agreement with GMB Trade Union and Unite Amicus Trade Union. These collective bargaining agreements do not have expiration dates.
None of our other employees are covered under any such agreement. We consider our relations withmaintain market-competitive total rewards programs for our employees to attract and retain superior talent. In addition to competitive base wages, additional programs include incentive bonus opportunities, restricted stock units, performance stock units, company-matched 401(k) Plan, healthcare and insurance benefits, health savings and flexible spending accounts, paid time off, family leave, family care resources, flexible work schedules, employee assistance programs, and supplemental programs to support our employees’ physical, mental, and financial well-being.
During fiscal year 2023, we made significant improvements to the employee value proposition in the U.S., introducing a preferred provider organization plan with lower deductibles for all employees, and further lowering the deductible for our most populated service contract medical plan to make healthcare more accessible for our mission-critical employees. We also made great strides in closing the gender and ethnicity pay gap, instituting an annual review to identify and close any new or persistent unsubstantiated differences in pay between our employees. We improved the hourly wage in fiscal year 2023 to at least $16.20 an hour for approximately 90% of our U.S. population.
Diversity and Inclusion
We assist some of the most vulnerable individuals and families who experience vulnerability, marginalization, and social exclusion each day. Diversity, equity, and inclusion are central to our company identity. We are proud to contribute to and positively impact our communities by treating every person we serve and each other with dignity and respect. We assert that an equitable and inclusive environment with diverse teams produces creative solutions, innovative products and services, and attracts and retains key talent. We are focused on building and sustaining a diverse, equitable, and inclusive culture through a variety of initiatives, including implementing international and strategic hiring, internal development, and promotion and retention practices.
In 2023, we successfully sourced and hired more than 1,700 persons with disabilities in the U.S. who have self-disclosed this information. 76% of our U.S. hires were People of Color, and over 77% of our total U.S. hires were women. We continue to refine our focus on recruiting a wide array of talented employees, including from under-represented and historically excluded groups and military veterans at all levels of the organization, to better reflect the populations we serve.
Employee Engagement
Our employees are essential, and their well-being is paramount. Engaged employees stay longer, provide a better consumer experience, and influence other employees. To better understand employee morale, satisfaction, and engagement, we administer an annual Global Employee Engagement survey. We utilize the anonymous feedback to provide an exceptional employee experience and engaging culture where our values of Respect, Compassion, Innovation, Accountability, Collaboration, and Customer Focus are lived out. Aggregated results are dispersed throughout the organization to ensure all levels of management understand employee sentiment. Maximus empowers employee leaders alongside an organizational action committee to review the responses and create action plans to improve our culture and performance.
Running our Business Ethically and with Integrity
Our commitment to conduct our business ethically and with integrity extends to our responsibility to respect human rights as guided by international human rights principles. It is our duty to conduct our business through responsible workplace practices as described in the Maximus Human Rights Principles, available at maximus.com.
We strive to be good.champions for an inclusive and collaborative culture that is free from discrimination and harassment, where everyone is treated with respect and dignity. Our expectation is that Maximus and its employees always conduct business according to the highest standards of ethics and performance and in compliance with all applicable laws.
Maximus has a confidential, third-party-operated, 24/7 reporting ethics hotline. Violations of our ethics standards and policies are taken seriously and include remediation processes and disciplinary action, as applicable. Any director, officer, or employee may anonymously report suspected violations of the Maximus Standards for Business Conduct and Ethics, Company policies, or applicable laws and regulations.
The ethics hotline is a comprehensive and confidential reporting tool to assist management and employees in working together to address any type of misconduct in the workplace. Maximus is committed to an environment where open, honest communications are the expectation, not the exception. We want employees to feel comfortable in approaching a supervisor or anyone in management in instances where they believe violations of policies or standards have occurred. By creating open channels of communication, we aim to promote a positive work environment.
Employees understand our commitment to act with integrity, which is summarized in our Standards for Business Conduct and Ethics, which includes the confidential ethics hotline contact information and is available at maximus.com.
Cybersecurity
Our government clients maintain the role as data owners and regulate access to and use of their data through extensive federal, state, and international privacy and data security laws requiring certain privacy protections and security safeguards. Our Information Security Office is led by the Chief Information Security Officer to provide oversight over the Company's security obligations, as well as a Privacy Office under the Chief Privacy Officer to provide oversight over our privacy obligations within these contracts. The Board of Directors’ Technology Committee provides oversight with respect to our global information technology, including, but not limited to, strategic investments, cybersecurity, and protection of data assets. Maximus uses various technological and procedural security measures in order to protect confidential or protected information from loss, misuse, alteration, or destruction. We have documented Information Security and Privacy policies to address data protection. We regularly provide information security and privacy awareness training to our employees.
Environment
The Board of Directors' Nominating and Governance Committee has oversight responsibility for Environmental, Social, and Governance ("ESG") matters, which includes climate-related risks and opportunities.
Many of our customers are requesting that their providers adopt and disclose their climate policies and principles and are using these in procurement decisions. These requirements vary between customers and are constantly evolving, often with limited notice. Such policies and principles may be subjective, and the manner of scoring our performance against our competitors may vary between bids. The inclusion of these additional criteria, in addition to price and quality of service, may provide opportunities for us, but may also count against us in competitive bids if our real or perceived performance against climate and environmental requirements is deemed unsatisfactory.
In addition, our operations are subject to various local, state, federal, and international environmental laws and regulations. Given the nature of our business, we do not currently anticipate that the costs of complying with, or the liabilities associated with, environmental laws and regulations will materially affect us. However, we cannot ensure that we will not incur material costs or liabilities in the future.
Government Regulations
Our business is heavily regulated. In the U.S., we must adhere to local, state, and federal laws and regulations. Within the U.S. Federal Services Segment, we must also comply with the Federal Acquisition Regulations ("FAR"), which regulates the procurement, award, administration, and performance of U.S. government contracts. Outside the U.S., we must also comply with local laws and regulations as determined by geography, as well as U.S. government laws. Adherence includes human rights protections, environmental regulation, and contract specifications. Our government clients have strict policies, procedures, and requirements in the procurement process, as well as regulations governing contract pricing and reimbursable costs.
Community Involvement
We aim to give back to the communities where we live and work and believe that this commitment helps in our efforts to attract and retain employees. We offer employees the opportunity to give back through the Maximus Foundation. The Foundation focuses our grant giving to carefully selected partners who have the expertise and capability to enhance our communities and the quality of life of the people we serve. We provide financial support for nonprofit organizations and charities that share our commitment in helping disadvantaged populations and underserved communities.
Other informationInformation
MAXIMUS,Maximus, Inc. is a Virginia Corporation.corporation founded in 1975.
Our principal executive offices are located at 1891 Metro Center Drive, Reston,1600 Tysons Boulevard, McLean, Virginia, 20190.22102. Our telephone number is 703-251-8500.
Our website address is http://www.maximus.com.maximus.com. We make our website available for informational purposes only. It should not be relied upon for investment purposes, nor is it incorporated by reference into this Annual Report on Form 10-K.
We make our Annual Report on Form 10-K, quarterly reports on Form 10-Q, current reports on Form 8-K, and the proxy statement for our annual shareholders' meeting, as well as any amendments to those reports, available free of charge through our website as soon as reasonably practical after we file that material with, or furnish it to, the Securities and Exchange Commission (SEC)("SEC"). Our SEC filings may be accessed through the Investor Relations page of our website. These materials, as well as similar materials for other SEC registrants, may be obtained directly from the SEC through theirits website at http://www.sec.govsec.gov. This information may also be read and copied at the SEC's Public Reference Room at 100 F Street NE, Washington, D.C. 20549. Information on the operation
ITEMItem 1A. Risk Factors.Factors
Our operations are subject to many risks that could adversely affect our future financial condition, results of operations, and cash flows, and, therefore, the market value of our securities. See Exhibit 99.1The risks described below highlight some of the factors that have affected and, in the future, could affect our operations. Additional risks we do not yet know of or that we currently think are immaterial may also affect our business operations. If any of the events or circumstances described in the following risks actually occurs, our business, financial condition, or results of operations could be materially adversely affected.
Risks Pertaining to the Performance of Our Business
If we fail to satisfy our contractual obligations or to meet performance standards, our contracts may be terminated, and we may incur significant costs or liabilities, including actual or liquidated damages and penalties, which could adversely impact our operating results, financial condition, cash flows, and our ability to compete for future contracts.
Our contracts may be terminated due to our failure to satisfy our contractual obligations or to meet performance standards and often require us to indemnify customers for their damages. In addition, some of our contracts contain substantial liquidated damages provisions and financial penalties related to performance failures. Although we have errors and omissions insurance, the policy coverage and limits may not be adequate to provide protection against all potential liabilities. Further, for certain contracts, we may post significant performance bonds or issue letters of credit to secure our performance, indemnification, and other obligations. If a claim is made against a performance bond or letter of credit, we may be required to reimburse the issuer for the amount of the claim. Consequently, as a result of the above matters, we may incur significant costs or liabilities, including penalties, which could adversely impact our operating results, cash flows, financial condition, and our ability to compete for future contracts. We may also incur impairment costs on assets related to these contracts.
If we fail to accurately estimate the factors upon which we base our contract pricing, we may generate less profit than expected or incur losses on those contracts.
During fiscal year 2023, we derived approximately 49% of our revenue from performance-based contracts and 15% from fixed-price contracts. For performance-based contracts, we receive our fee on a per-transaction basis or upon meeting specified milestones. These contracts include workforce services contracts in which we receive a payment based on a participant maintaining employment for a specified time period. For fixed-price contracts, we receive our fee based on services provided. Those services might include operating a Medicaid enrollment center pursuant to specified standards, designing and implementing information systems or applications, or delivering a planning document under a consulting arrangement. To earn a profit on these contracts, we must accurately estimate the likely volume of work that will occur, costs, and resource requirements involved, and assess the probability of completing individual transactions or milestones within the contracted time period. If our estimates prove to be inaccurate, we may not achieve the level of profit we expected, or we may incur a net loss on a contract.
Our growth initiatives could adversely affect our profitability.
We may encounter start-up challenges, new compliance requirements, unforeseen costs, and other risks as we enter new markets, including managing our ramp-up, recruiting and retaining appropriately experienced and qualified employees, managing customer expectations, and appropriately budgeting and pricing new work. If we are unable to manage the risks of operating in these new markets, our reputation and profitability could be adversely affected.
We may incur significant costs before receiving related contract payments, which could result in an increased use of cash and risk of impairment charges.
From time to time, when we are awarded a contract, we incur significant expenses before we receive any contract payments. These expenses include leasing and outfitting office space, purchasing office equipment, developing internal-use software, and hiring personnel. In other situations, contract terms provide for billing upon achievement of specified project milestones. As a result, in these situations, we are required to expend significant sums of money before receiving related contract payments. In addition, payments due to us from government agencies may be delayed due to billing cycles or as a result of failures by the government to approve governmental budgets in a timely manner. In addition to these factors, poor execution on project start-ups could impact us by increasing our use of cash.
In certain circumstances, we may defer recognition of costs incurred at the inception of a contract. That deferral assumes we will be able to recover these costs over the life of the contract. To the extent that a project does not perform as anticipated, these deferred costs may not be considered recoverable, resulting in an impairment charge.
Our business could be materially and adversely impacted by pandemics, similar to the recent COVID-19 outbreak.
We face various risks related to health epidemics, pandemics, and similar outbreaks. The COVID-19 pandemic negatively impacted worldwide economic activity and resulted in travel and work restrictions, commercial disruptions, and affected companies' operations around the world. We were affected by the COVID-19 pandemic, including operational disruptions and changes in working practices. If significant portions of our workforce are unable to work effectively, including because of illness, quarantines, government actions, facility closures, or other restrictions in connection with an outbreak, our operations will likely be adversely impacted. If our operations are materially restricted, we may be unable to perform fully on our contracts, and our costs may increase significantly. These cost increases may not be fully recoverable or adequately covered by insurance.
We face competition from a variety of organizations, many of which have substantially greater financial resources than we do; we may be unable to compete successfully with these organizations.
We face competition from a number of different organizations depending upon the market and geographic location in which we are competing. Some of our most significant competitors are included in Item 1 of this Annual Report on Form 10-K10-K.
Many of these companies are international in scope, larger than us, and have greater financial resources, name recognition, and larger technical staff. Substantial resources could enable certain competitors to initiate severe price cuts or take other measures in an effort to gain market share. In addition, we may be unable to compete for the limited number of large contracts because we may not be able to meet a Request For Proposal's ("RFP") requirement to obtain and post a large performance bond. Also, in some geographic areas, we face competition from smaller firms with established reputations and political relationships. There can be no assurance that we will be able to compete successfully against our existing or any new competitors.
We use third parties to assist us in providing services to our customers, and these third parties may not perform as expected.
From time to time, we engage subcontractors, teaming partners, or other third parties to provide our customers with a single-source solution. While we believe that we perform appropriate due diligence on our subcontractors and teaming partners, we cannot guarantee that those parties will comply with the terms set forth in their agreements or remain financially sound. We may have disputes with our subcontractors, teaming partners, or other third parties arising from the quality and timeliness of their work, customer concerns about them, or other matters. Subcontractor or teaming partner performance deficiencies could result in a customer terminating our contract for default. We may be exposed to liability, and we and our clients may be adversely affected if a subcontractor or teaming partner fails to meet its contractual obligations.
Risks Pertaining to Data and Data Security
Our development and use of emerging artificial intelligence (“AI”) and machine learning (“ML”) technologies creates unique risks requiring use case-specific governance. If we fail to establish and maintain sufficient oversight, we face increased risk of negative outcomes which could expose us to legal liability, financial loss, and reputational damage.
Applicable laws and regulations, both existing and forthcoming, often focus on AI/ML use when that technology is used to influence outcomes or make inferences about individuals, groups, or communities. These new and emerging technologies require use-case-specific governance, with oversight that adequately addresses AI/ML-specific areas of concern, such as transparency, explainability, fairness, harmful bias mitigation, and unique third-party privacy and security risks. If we fail to establish and maintain sufficient oversight, which evolves at the rapid pace with which AI/ML technology is changing, we could be subject to sanctions under the caption "Special Considerationsrelevant laws, breach of contract claims, contract termination, class action, or individual lawsuits from affected parties, negative press articles, reputational damage, and Risk Factors"a loss of confidence from our government clients, all of which could adversely affect our existing business, future opportunities, and financial condition.
Our systems and networks are and have been subject to cybersecurity breaches.
We are a trusted provider to government and other clients of critical health and human services that rely heavily upon technology systems, software, and networks to receive, input, maintain, and communicate participant and client data. The risk of a security breach, system disruption, ransom-ware attack, or similar cyber-attack or intrusion, including by computer hackers, cyber terrorists, or foreign governments, is persistent and substantial as the volume, intensity, and sophistication of attempted attacks, intrusions and threats from around the world increase daily. If our systems or networks are compromised, we could be adversely affected by losing confidential or protected information of program participants and clients or by facing a demand for ransom to prevent disclosure of or to restore access to such information. The loss, theft, or improper disclosure of that information could subject us to sanctions under the relevant laws, breach of contract claims, contract termination, class action, or individual lawsuits from affected parties, negative press articles, reputational damage, and a loss of confidence from our government clients, all of which could adversely affect our existing business, future opportunities, and financial condition. Additionally, if our internal networks were compromised, we could suffer the loss of proprietary, trade secret, or confidential technical and financial data. That could make us less competitive in the marketplace and adversely affect our existing business, future opportunities, and financial condition.
We have experienced cybersecurity incidents in the past that were immaterial, and in the third quarter of fiscal year 2023, we experienced a material cybersecurity incident as the personal information of a significant number of individuals was accessed by an unauthorized third party by exploiting a zero-day vulnerability in a file transfer application used by many organizations, including us. We have recorded expenses in connection with the investigation and remediation activities related to this incident, but we are unable to predict other potential liabilities or consequences that may arise from this incident. Despite our preventative and remediation efforts, we may continue to experience cybersecurity incidents in the future.
Many of our projects handle protected health information or other forms of confidential personal information, the loss or disclosure of which has adversely affected, and in the future, could further adversely affect, our business, results of operations, and reputation.
As a provider of services under government health and human services programs, we often receive, maintain, and transmit protected health information or other types of confidential personal information. That information may be regulated by the Health Insurance Portability and Accountability Act ("HIPAA") as amended by the Health Information Technology for Economic and Clinical Health Act of 2009 ("HITECH"), Internal Revenue Service regulations, the European Union General Data Protection Regulation ("GDPR"), or similar U.S. or foreign laws. The loss, theft, or improper use or disclosure of that information could subject us to sanctions under the relevant laws, breach of contract claims, class action or individual lawsuits from affected parties, negative press articles, and a loss of confidence from our government clients, all of which could adversely affect our existing business, future opportunities, and financial condition.
For instance, as a result of the cybersecurity incident described above, several class actions and lawsuits have been filed. The resolution of these matters may result in damages, costs, fines or penalties, which may adversely affect our existing business, future opportunities, and financial condition.
Risks Pertaining to Our Client Relationships
We obtain most of our business through competitive bidding in response to government RFPs. We may not be awarded contracts through this process at the same level in the future as in the past, and contracts we are awarded may not be profitable.
Substantially all of our customers are government agencies. To market our services to government customers, we are often required to respond to government RFPs, which may result in contract awards on risksa competitive basis. To do so effectively, we must accurately estimate our cost structure for providing the required services, the time required to establish operations, and uncertaintieslikely terms of the proposals submitted by competitors. We must also assemble and submit a large volume of information within an RFP's rigid timetable. Our ability to respond successfully to RFPs will greatly impact our business. There is no assurance that we will continue to obtain contracts in response to government RFPs, and our proposals may not result in profitable contracts. In addition, competitors may protest contracts awarded to us through the RFP process that may cause the award to be delayed, overturned, or require the customer to reinitiate the RFP process.
Even where we are an incumbent, our ability to secure continued work or work at similar margins may be affected by competitive rebids or contract changes and cancellations. If we do not win certain recompetes, this may adversely affect our revenues and profitability, potentially resulting in impairment of goodwill and other intangible assets. Although it is difficult to track all the reasons for changes in our contracts, we believe that this contract erosion has typically affected approximately 7% to 10% of our business annually, with the erosion largely being replaced by new or expanded work elsewhere.
Our business could affectbe adversely affected by future legislative or government budgetary and spending changes.
The market for our services depends largely on domestic and international legislative programs and the budgetary capability to support programs, including the continuance of existing programs. Many of our contracts are not fully funded at inception and rely upon future appropriations of funds. Accordingly, a failure to receive additional anticipated funding may result in early termination of a contract. In addition, many of our contracts include clauses that allow clients to unilaterally modify or terminate contracts with little or no recompense.
Changes in state or federal government initiatives or in the level of government spending due to budgetary or deficit considerations may have a significant impact on our future financial performance. For example, regulatory steps taken in response to the COVID-19 pandemic in the United States affected the level of work on many of our contracts.
Similarly, increased or changed spending on defense, security, or anti-terrorism threats may impact the level of demand or funding for the health and human services programs that we operate. Many state programs in the United States, such as Medicaid, are federally mandated and fully or partially funded by the U.S. Federal Government. Changes to those programs, such as program eligibility, benefits, or the level of federal funding, including a government shutdown, could reduce the level of demand for our services, which could materially adversely impact our future financial performance.
Government entities have in the past terminated and may, in the future, terminate their contracts with us earlier than we expect, which may result in revenue shortfalls and unrecovered costs.
Many of our government contracts contain base periods of one or more years, as well as option periods covering more than half of the contract's potential duration. Government agencies do not have to exercise these option periods, and they may elect not to exercise them for budgetary, performance, or any other reason. Our contracts also typically contain provisions permitting a government customer to terminate the contract on short notice, with or without cause. Termination without cause provisions generally allow the government to terminate a contract at any time and enable us to recover only our costs incurred or committed and settlement expenses and profit, if any, on the work completed prior to termination. We may or may not be able to recover all the costs incurred during the start-up phase of a terminated contract. The unexpected termination of significant contracts could result in significant revenue shortfalls. If revenue shortfalls occur and are not offset by corresponding reductions in expenses, our business could be adversely affected. We cannot anticipate if, when, or to what extent a customer might terminate their contracts with us.
If we fail to establish and maintain important relationships with government entities and agencies, our ability to successfully bid under RFPs may be adversely affected.
To facilitate our ability to prepare bids in response to RFPs, we rely in part on establishing and maintaining relationships with officials of various government entities and agencies. These relationships enable us to provide informal input and advice to government entities and agencies prior to the development of an RFP. We also engage marketing consultants, including lobbyists, to establish and maintain relationships with elected officials and appointed members of government agencies. The effectiveness of these consultants may be reduced or eliminated if a significant political change occurs. In that circumstance, we may be unable to successfully manage our relationships with government entities and agencies and with elected officials and appointees. Any failure to maintain positive relationships with government entities and agencies may adversely affect our ability to successfully bid in response to RFPs.
Our customers may limit or prohibit the outsourcing of certain programs or may refuse to grant consents and/or waivers necessary to permit contractors, such as us, to perform certain elements of government programs.
Governments could limit or prohibit private contractors like us from operating or performing elements of certain programs. Within the U.S., state or local governments could be required to operate such programs with government employees as a condition of receiving federal funding. Moreover, under current law, in order to privatize certain functions of government programs, the U.S. federal government must grant consent and/or waiver to the petitioning state or local agency. If the U.S. federal government does not grant a necessary consent or waiver, the state or local agency will be unable to outsource that function to a private entity, such as us. This situation could eliminate or reduce the value of an existing contract.
We rely on key contracts with state, local, and federal governments for a significant portion of our revenue. A substantial reduction in those contracts would materially adversely affect our operating results.
In fiscal year 2023, approximately 48% of our total revenue was derived from the U.S. federal government, and approximately 37% of our total revenue was derived from contracts with state and local government agencies. Any significant disruption or deterioration in our relationship with federal, state, and local governments and a corresponding reduction in these contracts would significantly reduce our revenue and could substantially harm our business.
Our contracts typically run for a fixed number of years and may be extended for an additional specified number of years if the contracting entity or its agent elects to do so. When these contracts expire, they may be opened for bidding by competing bidders, and there is no guarantee that the contracts will be renewed or extended. Our clients may elect to open bidding processes up earlier than anticipated, resulting in increased competition prior to the anticipated end of contracts.
Our reputation and relationships with our clients are key factors in maintaining our business. Negative press reports or publicity, regardless of accuracy, could harm our reputation. If our reputation is negatively affected, our clients may decrease or cease business with us. In addition, we are subject to various reviews, audits, and investigations to verify our compliance with the terms of our contracts, as well as compliance with applicable laws and regulations. Any adverse review, audit, or investigation could result in, among other things, cancellation of contracts; refunding of amounts that have been paid pursuant to contracts; imposition of fines, penalties, and other sanctions; loss of rights to participate on various programs; loss of licenses; lowered quality ratings; or changes to the way we do business. In addition, under government procurement regulations and practices, a negative determination from a government audit could result in a contractor being fined, debarred, and/or suspended from being able to bid on, or be awarded new government contracts for a period of time.
Within our U.S. Federal business, our ability to participate in many competitive bids in response to government RFPs is dependent on our Government-Wide Acquisition Contracts ("GWACs"), the most commonly used process by which agencies of the federal government purchase goods and services. Eligibility to remain on a GWAC changes over time. If we are unsuccessful and not awarded GWAC contracts, this would have a negative impact on future opportunities.
A GWAC is a pre-competed, multiple-award, indefinite-delivery, indefinite-quantity ("IDIQ") contract that agencies can use to buy total IT solutions. All IDIQs, including GWACs, are regulated by the FAR, which sets forth rules and regulations that must be followed by federal agencies and providers of goods and services to the government in the procurement process. For instance, in 2018, Maximus Federal was named a recipient of the U.S. General Services Administration's ("GSA") Alliant 2 GWAC. Alliant 2 is an unrestricted, IDIQ, multi-vendor award with a contract ceiling of $50 billion. If we are unable to adapt to changing eligibility requirements for strategic GWAC competitions, we would risk losing access to related contracts and awards.
Risks Related to our Acquisitions
We may experience difficulties in integrating our operations with those of acquired businesses and realizing the expected benefits of these acquisitions.
Our growth strategy includes a program to identify and execute acquisitions to enable long-term, sustainable, organic growth by continuing to expand the business, enhance our clinical and digital capabilities, and extend into new market areas. Although we anticipate that acquisitions will create long-term shareholder value, this expectation is based on assumptions about our acquisitions and preliminary estimates of their performance, which may change materially. The benefits of acquisitions depend, in part, on our ability to successfully integrate the acquired businesses and realize the anticipated benefits, including business opportunities and growth prospects from combining our businesses. We may not achieve these objectives within the anticipated time frame or may never realize these benefits, and the value of our common stock may be harmed. Integration of acquired businesses may result in material challenges, including, without limitation:
•Our management might have its attention diverted from ongoing business concerns while trying to integrate these operations, and we could experience performance shortfalls within our existing or acquired businesses as a result of the devotion of management's attention to integration efforts.
•The integration process could take longer than anticipated and could result in the loss of key employees, the disruption of each company's ongoing businesses, tax costs or inefficiencies, or inconsistencies in standards, controls, information technology systems, compliance requirements, procedures, and policies, any of which could materially adversely affect our ability to maintain relationships with customers, employees, or other third parties, or our ability to achieve the anticipated benefits of the transactions, and could harm our financial performance.
•We could encounter unanticipated issues in integrating information technology, communications, and other systems that could harm our financial performance.
•If we are unable to successfully or timely integrate our operations with those of our acquisitions, we may incur unanticipated liabilities and be unable to realize the revenue growth, synergies, and other anticipated benefits, and our business, results of operations, and financial condition could be materially adversely affected.
In connection with our acquisitions, we may be required to take write-downs, write-offs, restructuring, impairment, or other charges that could negatively affect our business, assets, liabilities, prospects, outlook, financial condition, and performance.results of operations.
Although we conduct due diligence on our acquisitions, this diligence may not reveal all material issues that may be present, nor does it preclude factors outside of our control from arising later. We have also purchased representations and warranties insurance policies in connection with certain acquisitions, but there is no assurance that those policies will cover any losses we might experience from breaches of the sellers' representations and warranties or otherwise arising from the acquisitions. Even if our due diligence successfully identifies certain risks, unexpected risks may arise, and previously known risks may materialize in a manner not consistent with our preliminary risk analysis.
We are required to identify the fair value of assets acquired, such as customer relationships and technology, using estimates that are based upon factors such as expected future operations and the manner in which we will utilize these assets, which may be inaccurate or may change post-acquisition. In addition, we have recorded $1.78 billion of goodwill at September 30, 2023. This balance represents the difference between the amount paid for acquisitions and the identifiable assets acquired. Goodwill is allocated to reporting units, consistent with our segments, and is regularly reviewed to ensure that the value of those segments exceeds the carrying value of the assets held, including goodwill. If the carrying value of our assets, including goodwill, exceeds their fair value, we may be required to take write-offs, write-downs, restructuring, impairment, or other charges that could negatively affect business, assets, liabilities, prospects, outlook, financial condition, and results of operations.
Risks Pertaining to Legal Compliance
We are subject to review and audit by governments at their sole discretion and, if any improprieties are found, we may be required to refund revenue we have received or forego anticipated revenue, which could have a material adverse impact on our revenue and our ability to bid in response to RFPs.
We are subject to audits, investigations, and reviews relating to compliance with the laws and regulations that govern our role as a contractor to agencies and departments of the U.S. federal government, state, local, and foreign governments, and otherwise in connection with performing services in countries outside of the United States. Adverse findings could lead to criminal, civil, or administrative proceedings, and we could be faced with penalties, fines, suspension, or debarment. Adverse findings could also have a material adverse effect on us because of our reliance on government contracts. We are subject to periodic audits by U.S., federal, state, local, and foreign governments for taxes. We are also involved in various claims, arbitrations, and lawsuits arising in the normal conduct of our business, including but not limited to bid protests, employment matters, contractual disputes, and charges before administrative agencies.
We may be subject to fines, penalties, and other sanctions if we fail to comply with laws governing our business.
Our business operates within a variety of complex regulatory environments, including but not limited to the FAR, Federal Cost Accounting Standards, the Truth in Negotiations Act, the Fair Debt Collection Practices Act (and similar national, state, and foreign laws), the Foreign Corrupt Practices Act, the United Kingdom Bribery Act, as well as the regulations governing Medicaid and Medicare and accounting standards. If a government audit finds improper or illegal activities by us or we otherwise determine that these activities have occurred, we may be subject to civil and criminal penalties and administrative sanctions, including termination of contracts, forfeiture of profits, suspension of payments, fines, and suspension or disqualification from doing business with the government. Any such determination could adversely impact our ability to bid in response to RFPs in one or more jurisdictions. Further, as a government contractor subject to the types of regulatory schemes described above, we are subject to an increased risk of investigations, criminal prosecution, civil fraud, whistleblower lawsuits, and other legal actions and liabilities to which other private sector companies are not, the result of which could have a material adverse effect on our operating results, cash flows, and financial condition.
Adverse judgments or settlements in legal disputes could harm our operating results, cash flows, and financial condition.
From time to time, we are subject to a variety of lawsuits and other claims. These may include lawsuits and claims related to contracts, subcontracts, securities compliance, employment and wage claims, and compliance with Medicaid and Medicare regulations, as well as laws governing student loans and child support enforcement. Adverse judgments or settlements in some or all of these legal disputes may result in significant monetary damages or injunctive relief. In addition, litigation and other legal claims are subject to inherent uncertainties, and management's view of these matters may change in the future. Those uncertainties include, but are not limited to, costs of litigation, unpredictable court or jury decisions, and the differing laws and attitudes regarding damage awards among the states and countries in which we operate.
We may be precluded from bidding and performing certain work due to other work we currently perform.
Various laws and regulations prohibit companies from performing work for government agencies that might be viewed as an actual or apparent conflict of interest. These laws limit our ability to pursue and perform certain types of work. For example, some of our businesses assist government agencies in developing RFPs for various government programs. In those situations, the divisions involved in operating such programs would likely be precluded from bidding on those RFPs. Similarly, regulations governing the independence of Medicaid enrollment brokers and Medicare appeal providers prevent us from providing services to other organizations such as health plans and providers.
We may face liabilities arising from divested or discontinued businesses.
We have divested a number of businesses. The transaction documents for those divestitures typically contain a variety of representations, warranties, and indemnification obligations. We could face indemnification claims and liabilities from alleged breaches of representations or warranties.
Risks Pertaining to our Human Resources
We may lose executive officers and senior managers on whom we rely to generate business and execute projects successfully.
The ability of our executive officers and our senior managers to generate business and execute projects effectively is important to our success. The loss of an executive officer or senior manager, including those who joined us through acquisitions, could impair our ability to secure and manage engagements, which could harm our business, prospects, financial condition, results of operations, and cash flows.
We may be unable to attract and retain sufficient qualified personnel to sustain our business.
Our delivery of services is labor-intensive. When we are awarded a government contract, we must quickly hire project leaders and operational staff. Some larger projects have required us to hire and train thousands of operational staff in a short time period. That effort can be especially challenging in geographic areas with low unemployment rates. The additional operational staff also creates a concurrent demand for increased administrative personnel. Our success requires that we attract, develop, motivate, and retain:
•experienced and innovative executive officers globally;
•senior managers who have successfully managed or designed government services programs; and
•information technology professionals who have designed or implemented complex information technology projects within and outside the U.S.
Innovative, experienced, and technically proficient individuals are in Exhibit 99.1great demand and are likely to remain a limited resource. There can be no assurance that we will be able to continue to attract and retain desirable executive officers, senior managers, and management personnel. Our inability to hire sufficient personnel on a timely basis or the loss of significant numbers of executive officers and senior managers could adversely affect our business.
Unions may oppose outsourcing of government programs to outside vendors such as us, which could limit our market opportunities and could impact us adversely. In addition, our unionized workers outside the United States could disrupt our operations, and our non-unionized workers could attempt to unionize, which could disrupt our operations and impose higher costs on us.
Our success depends in part on our ability to win profitable contracts to administer and manage programs often previously administered by government employees. Many government employees, however, belong to labor unions with considerable financial resources and lobbying networks. Further, unions that have historically not represented government employees may seek to unionize our workforce. Unions have in the past applied, and are likely to continue to apply, political pressure on legislators and other officials responsible for outsourced government programs.
Union activity in the United States has seen a resurgence in recent years. Maximus has been the subject of union-initiated press reports and walk-outs, work disruptions and other actions designed to promote union membership. Non-unionized workers at several of our U.S. locations initiate organizing efforts from time to time to unionize. Even if unsuccessful, such organizing efforts could be disruptive to our business operations and can result in adverse publicity.
The potential for adverse media coverage as the unions seek to discredit Maximus through their network may have a negative effect on the willingness of government agencies to outsource or cause them to seek contract terms that could impact us adversely. A successful union organizing effort at one or more of our locations could substantially increase our
costs and result in our inability to successfully recompete for existing business.
Outside the United States, we currently operate outsourced programs with unionized employees in the U.K, and in the past we have operated programs with unionized employees in Canada. We experienced opposition from unions in Canada, which objected to the outsourcing of government programs. Our unionized workers outside the United States could declare a strike or could bargain in a manner that could adversely affect our performance and financial results.
General Risk Factors
A number of factors may cause our cash flows and results of operations to vary from quarter to quarter.
Factors that may cause our cash flows and results of operations to vary from quarter to quarter include:
•the commencement of new contracts;
•caseloads and other factors where revenue is incorporatedderived on transactional volume on contracts;
•the levels of revenue earned and profitability of fixed-price and performance-based contracts;
•expenses related to certain contracts which may be incurred in periods prior to revenue being recognized;
•increasing rates of inflation, which may increase our costs of labor and other goods and services;
•the commencement, completion, or termination of contracts during any particular quarter;
•the schedules of government agencies for awarding contracts;
•government budgetary delays or shortfalls;
•the timing of change orders being signed;
•the terms of awarded contracts; and
•potential acquisitions.
Changes in the volume of activity and the number of contracts commenced, completed, or terminated during any quarter may cause significant variations in our cash flows and results of operations because a large amount of our expenses are fixed.
Our profitability may be constrained by the effects of inflation.
Demand for talent in certain elements of our business can be highly competitive. To the extent actual wage inflation exceeds our estimates or we are not able to incorporate wage increases in our contracts that cover the actual wage inflation we experience, our operations and financial results may be adversely affected. Our portfolio includes fixed-price, performance-based, and cost-plus contracts for which employment requirements are contract-specific, and have varying impacts to financial results.
In cost-plus contracts, we work with our customer to come to agreement for wage increases to meet the current demand and hiring needs, which generally does not impact profitability of these contracts. For fixed-price and performance-based contracts, large and/or sudden changes to the labor market may require us to hire talent at wage levels higher than budgeted, which can adversely impact results on what are often multi-year contracts. For example, our fixed-price and performance-based contracts typically include labor escalators but varying market conditions could require wage increases exceeding the priced escalators, which would adversely impact margins. This is one of many factors that may impact profitability on multi-year fixed-price and performance-based contracts. As contracts reach re-procurement milestones, we may have the ability to adjust our pricing to current and/or future expected market conditions.
Our indebtedness could adversely affect our business and our ability to meet our obligations.
At September 30, 2023, we owed $1.3 billion under our credit facilities. At September 30, 2023, our effective interest rate was 5.97%, compared to 4.69% at September 30, 2022. Our credit facilities are subject to variable rates that expose us to interest rate risk. When interest rates increase, our debt service obligations on the variable rate indebtedness increase even though the amount borrowed remains the same.
Our indebtedness contains financial or other covenants that limit our operational flexibility in a number of other ways, including:
•causing us to be less able to take advantage of business opportunities, such as other acquisition opportunities, and to react to changes in market or industry conditions;
•increasing our vulnerability to adverse economic, industry, or competitive developments;
•affecting our ability to pay or refinance debts as they become due during adverse economic, financial market, and industry conditions;
•requiring us to use a larger portion of cash flow for debt service, reducing funds available for other purposes;
•decreasing our profitability and/or cash flow;
•causing us to be disadvantaged compared to competitors with less leverage; and
•limiting our ability to borrow additional funds in the future to fund working capital, capital expenditures, and other general corporate purposes.
Approximately half of our long-term debt is held at variable interest rates. During fiscal year 2023, interest rates have increased and may continue to increase or remain at levels higher than in the past. Higher interest rates have a detrimental effect on our profits and cash flows, as well as reducing the amount of cash we have available for servicing of debt or other transactions.
In fiscal year 2023, we amended our credit facilities to switch the benchmark rate from the London Interbank Offering Rate (“LIBOR”) to the Secured Overnight Financing Rate (“SOFR”). SOFR is a relatively new reference into this Item 1A.rate, has a very limited history, and is based on short-term repurchase agreements backed by Treasury securities. Changes in SOFR can be volatile and difficult to predict, and there can be no assurance that SOFR will perform similarly to the way LIBOR would have performed at any time. As a result, the amount of interest we may pay on our credit facilities is difficult to predict.
We are subject to the risks of doing business internationally.
For the year ended September 30, 2023, 14% of our revenue was driven from jurisdictions outside the U.S. As a result, a significant portion of our business operations are subject to foreign financial, tax, and business risks which could arise in the event of:
•foreign currency exchange fluctuations;
•unexpected increases in tax rates or changes in U.S. or foreign tax laws;
•non-compliance with international laws and regulations, such as data privacy, employment regulations, and trade barriers;
•non-compliance with U.S. laws affecting the activities of U.S. companies in international locations, including the Foreign Corrupt Practices Act;
•the absence in some jurisdictions of effective laws to protect our intellectual property rights;
•new regulatory requirements or changes in local laws that materially affect the demand for our services or directly affect our foreign operations;
•local economic and political conditions, including severe or protracted recessions in foreign economies and inflation risk;
•the length of payment cycles and potential difficulties in collecting accounts receivable;
•difficulty managing and communicating with teams outside the U.S.;
•unusual or unexpected monetary exchange controls, price controls, or restrictions on transfers of cash; or
•civil disturbance, terrorism, or other catastrophic events that reduce business activity in other parts of the world.
These factors may lead to decreased revenues and profits, which could adversely affect our business, financial condition, and results of operations.
Inaccurate, misleading, or negative media coverage could adversely affect our reputation and our ability to bid for government contracts.
Because of the public nature of many of our business lines, the media frequently focuses their attention on our contracts with government agencies. If the media coverage is negative, it could influence government officials to slow the pace of outsourcing government services, which could reduce the number of RFPs. The media also focus their attention on the activities of political consultants engaged by us, and we may be tainted by adverse media coverage about their activities, even when those activities are unrelated to our business. Moreover, inaccurate, misleading, or negative media coverage about us could harm our reputation and, accordingly, our ability to bid for and win government contracts.
Our Articles of Incorporation and bylaws include provisions that may have anti-takeover effects.
Our Articles of Incorporation and bylaws include provisions that may delay, deter, or prevent a takeover attempt that shareholders might consider desirable. For example, our Articles of Incorporation provide that our shareholders may not take any action in writing without a meeting. This prohibition could impede or discourage an attempt to obtain control of us by requiring that any corporate actions initiated by shareholders be adopted only at properly called shareholder meetings.
ITEMItem 1B. Unresolved Staff Comments.Comments
None.
ITEMItem 2. Properties.Properties
We own a 60,000 square-foot office building in Reston, Virginia. We also lease offices for operations, management and administrative functions in connection with the performanceAs of our services. At September 30, 2017,2023, we leased 111approximately 176 offices in the U.S., totaling approximately 2.53.8 million square feet. In fivenine countries outside the U.S., we leased approximately 333 offices, totaling approximately 1.10.8 million square feet. The lease terms vary from month-to-month to ten-year leases and are generally entered into at market rates. In the event that a property is used for our services in the U.S., we typically negotiate clauses to allow termination of the lease if the service contract is terminated by our customer. Such clauses are not standard in foreign leases.
We believe that our properties are maintained in good operating condition and are suitable and adequate for our purposes.
ITEMItem 3. Legal Proceedings.Proceedings
We are subjectRefer to audits, investigationsour disclosures included in "Note 15. Commitments and reviews relating to compliance with the laws and regulations that govern our role as a contractor to agencies and departmentsContingencies" included in Item 8 of the U.S. Federal Government, state, local, and foreign governments, and otherwise in connection with performing services in countries outside of the U.S. Adverse findings could lead to criminal, civil or administrative proceedings, and we could be faced with penalties, fines, suspension or disbarment. Adverse findings could also have a material adverse effectthis Annual Report on us because of our reliance on government contracts. We are subject to periodic audits by federal, state, local and foreign governments for taxes. We are also involved in various claims, arbitrations, and lawsuits arising in the normal conduct of our business. These include but are not limited to, bid protests, employment matters, contractual disputes and charges before administrative agencies. Although we can give no assurance, based upon our evaluation and taking into account the advice of legal counsel, we do not believe that the outcome of any pending matter would likely have a material adverse effect on our consolidated financial position, results of operations or cash flows.Form 10-K.
Shareholder Lawsuit
In August 2017, the Company and certain officers were named as defendants in a putative class action lawsuit filed in the U.S. District Court for the Eastern District of Virginia. The plaintiff alleges the defendants made materially false and misleading statements, or failed to disclose material information, concerning the status of the Company’s Health Assessment Advisory Service project for the U.K. Department for Work and Pensions from the period October 20, 2014 through February 3, 2016. The defendants deny the allegations and intend to defend the matter vigorously.
ITEMItem 4. Mine Safety Disclosures
Not applicable.
PART II
ITEMItem 5. Market for Registrant's Common Equity, Related Stockholder Matters and Issuer Purchases of Equity Securities.Securities
Our common stock tradesis traded on the New York Stock Exchange, (NYSE)or NYSE, under the symbol "MMS." The following table sets forth, for the fiscal periods indicated, the range
Holders of high and low sales prices for our common stock and the quarterly cash dividends per share declared on the common stock.
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| | | | | | | | | | | |
| | Price Range | | |
| | High | | Low | | Dividends |
| Year Ended September 30, 2017: | |
| | |
| | |
|
| First Quarter | $ | 57.66 |
| | $ | 43.69 |
| | $ | 0.045 |
|
| Second Quarter | 62.78 |
| | 51.74 |
| | 0.045 |
|
| Third Quarter | 64.97 |
| | 57.12 |
| | 0.045 |
|
| Fourth Quarter | 65.37 |
| | 58.58 |
| | 0.045 |
|
Year Ended September 30, 2016: | |
| | |
| | |
|
| First Quarter | $ | 69.85 |
| | $ | 47.95 |
| | $ | 0.045 |
|
| Second Quarter | 55.67 |
| | 45.15 |
| | 0.045 |
|
| Third Quarter | 58.14 |
| | 46.90 |
| | 0.045 |
|
| Fourth Quarter | 61.68 |
| | 54.38 |
| | 0.045 |
|
As of October 1, 2017,27, 2023, there were 4332 holders of record of our outstanding common stock. The number of holders of record is not representative of the number of beneficial owners due to the fact that many shares are held by depositories, brokers, or nominees. We estimate there are approximately 29,500164,000 beneficial owners of our common stock.
Dividend Policy
During the first fiscal quarter of 2024, we declared a quarterly dividend of $0.30 per share of Maximus common stock. Our quarterly dividends during fiscal years 2023, 2022, and 2021 were $0.28 per share, respectively.
We expectintend to continue our policy of paying regular cash dividends, although there is no assurance as to future dividends. Future cash dividends, if any, will be paid at the discretion of our Board of Directors and will depend, among other things, upon our future operations and earnings,operating results, capital requirements and surplus, general financial condition, contractual restrictions, and other factors our Board of Directors may deem relevant.
The following table sets forth information regarding repurchasesIssuer Purchases of Equity Securities
In March 2020, the Board of Directors authorized the purchase, at management's discretion, of up to $200 million of our common stock. We made no purchases of common stock that we made during the three months endedin fiscal year 2023, and $50.6 million remained available for stock purchases as of September 30, 2017:
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| | | | | | | | | | | | | |
| Period | Total Number of Shares Purchased | | Average Price Paid per Share | | Total Number of Shares Purchased as Part of Publicly Announced Plans(1) | | Approximate Dollar Value of Shares that May Yet Be Purchased Under the Plan (in thousands) |
| July 1, 2017 - July 31, 2017 | — |
| | $ | — |
| | — |
| | $ | 109,417 |
|
| August 1, 2017 - August 31, 2017 | — |
| | — |
| | — |
| | 109,694 |
|
| September 1, 2017 - September 30, 2017 (2) | 135,070 |
| | $64.50 | | — |
| | 109,878 |
|
| Total | 135,070 |
| | | | — |
| | |
|
| |
(1) | Under a resolution adopted in August 2015, the Board of Directors authorized the repurchase, at management's discretion, of up to an aggregate of $200 million of our common stock. The resolution also authorized the use of option exercise proceeds for the repurchase of our common stock. |
| |
(2) | The total number of shares purchased in September 2017 comprises restricted stock units which vested in September 2017 but which were utilized by the recipients to net-settle personal income tax obligations. |
2023.
Stock Performance Graph
The following graph compares the cumulative total shareholder return on our common stock for the five-year period from September 30, 20122018, to September 30, 2017,2023, with the cumulative total returnreturns for the NYSE Stock Market (U.S. Companies)S&P MidCap 400 Index and the S&P MidCap 400 Value Index. Both S&P indices are utilized in outstanding market-based equity awards issued by Maximus. In addition, we have compared the resultscumulative total shareholder return of a peer group to our common stock's performance. OurThis peer group is based upon the companies noted in our annual proxy statement as entities with whom we compete for executive talent. Oursimilar revenue by end market. This peer group is comprised of Booz Allen Hamilton Holding Corp., CACI International DST Systems, Gartner, Harris Corp.Inc., Conduent, Inc., ICF International, Inc., Leidos, Holdings, ManTechInc., and Science Applications International Science International Applications CorpCorporation (SAIC) and Unisys Corp..
This graph assumes the investment of $100 on September 30, 20122018, in our common stock, the NYSE Stock Market (U.S. Companies)S&P MidCap 400 Index, the S&P MidCap 400 Value Index, and our peer group, weighted by market capitalization, and assumes dividends are reinvested.
Notes:
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A. | The lines represent index levels derived from compounded daily returns that include all dividends. |
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B. | The indexes are reweighted daily, using the market capitalization on the previous trading day. |
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C. | If the monthly interval, based on the fiscal year-end, is not a trading day, the preceding trading day is used. |
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D. | The index level for all series was set to $100.00 on September 30, 2012. |
•The lines represent index levels derived from compounded daily returns that include all dividends.
•The indexes are reweighted daily, using the market capitalization on the previous trading day.
ITEM•If the monthly interval, based on the fiscal year-end, is not a trading day, the preceding trading day is used.
•The index level for all series was set to $100.00 on September 30, 2018.
Item 6. Selected Financial Data.[Reserved]
We have derived the selected consolidated financial data presented below from our consolidated financial statements and the related notes. The revenue and operating results related to the acquisition of companies are included from the respective acquisition dates. The selected financial data should be read in conjunction with "Management's Discussion and Analysis of Financial Condition and Results of Operations" included as Item 7 of this Annual Report on Form 10-K and with the Consolidated Financial Statements and related Notes included as Item 8 of this Annual Report on Form 10-K. The historical results set forth in this Item 6 are not necessarily indicative of the results of operations to be expected in the future.
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| | | | | | | | | | | | | | | | | | | |
| | Year Ended September 30, |
| | 2017 | | 2016 | | 2015 | | 2014 | | 2013 |
| | (In thousands, except per share data) |
| Consolidated statement of operations data: | |
| | |
| | |
| | |
| | |
|
| Revenue | $ | 2,450,961 |
| | $ | 2,403,360 |
| | $ | 2,099,821 |
| | $ | 1,700,912 |
| | $ | 1,331,279 |
|
| Operating income | 313,512 |
| | 286,603 |
| | 259,832 |
| | 225,308 |
| | 185,155 |
|
| Net income attributable to MAXIMUS | 209,426 |
| | 178,362 |
| | 157,772 |
| | 145,440 |
| | 116,731 |
|
| Basic earnings per share attributable to MAXIMUS | $ | 3.19 |
| | $ | 2.71 |
| | $ | 2.37 |
| | $ | 2.15 |
| | $ | 1.71 |
|
| Diluted earnings per share attributable to MAXIMUS | $ | 3.17 |
| | $ | 2.69 |
| | $ | 2.35 |
| | $ | 2.11 |
| | $ | 1.67 |
|
| Weighted average shares outstanding: | | | |
| | |
| | |
| | |
|
| Basic | 65,632 |
| | 65,822 |
| | 66,682 |
| | 67,680 |
| | 68,165 |
|
| Diluted | 66,065 |
| | 66,229 |
| | 67,275 |
| | 69,087 |
| | 69,893 |
|
| Cash dividends per share of common stock | $ | 0.18 |
| | $ | 0.18 |
| | $ | 0.18 |
| | $ | 0.18 |
| | $ | 0.18 |
|
|
| | | | | | | | | | | | | | | | | | | |
| | At September 30, |
| | 2017 | | 2016 | | 2015 | | 2014 | | 2013 |
| | (In thousands) |
| Consolidated balance sheet data: | |
| | |
| | |
| | |
| | |
|
| Cash and cash equivalents | $ | 166,252 |
| | $ | 66,199 |
| | $ | 74,672 |
| | $ | 158,112 |
| | $ | 125,617 |
|
| Total assets | 1,350,662 |
| | 1,348,819 |
| | 1,271,558 |
| | 900,996 |
| | 857,978 |
|
| Debt | 668 |
| | 165,615 |
| | 210,974 |
| | 1,217 |
| | 1,489 |
|
| Total MAXIMUS shareholders' equity | 940,085 |
| | 749,081 |
| | 612,378 |
| | 555,962 |
| | 529,508 |
|
ITEMItem 7. Management's Discussion and Analysis of Financial Condition and Results of Operations.Operations
This Management's Discussion and Analysis of Financial Condition and Results of Operations should be read together with the Company's audited consolidated financial statements and the related notes thereto for the fiscal years ended September 30, 2023, 2022, and 2021, included in Item 8. Financial Statements and Supplementary Data.
The following discussion below contains management's comments on our business strategy and analysisoutlook, and such discussions contain forward-looking statements. These forward-looking statements reflect the expectations, beliefs, plans, and objectives of management about future financial conditionperformance and assumptions underlying management's judgment concerning the matters discussed, and accordingly involve estimates, assumptions, judgments, and uncertainties. Our actual results could differ materially from those discussed in the forward-looking statements, and the discussion below is not necessarily indicative of future results. Factors that could cause or contribute to any differences include but are not limited to, those discussed below and elsewhere in this Annual Report on Form 10-K, particularly in Item 1A. Risk Factors and in "Special Note Regarding Forward-Looking Statements."
A discussion comparing our results of operations, is provided to enhancebacklog, and liquidity and capital resources between fiscal years 2022 and 2021 can be found in our Annual Report on Form 10-K for the understanding of,year ended September 30, 2022, which we filed with the Securities and should be read in conjunction with, our Consolidated Financial Statements and the related Notes.Exchange Commission on November 22, 2022.
Business Overview
For an overview of our business, including our business segments and a discussion of the services we provide, see theItem 1. Business discussion in Item 1.of this Annual Report on Form 10-K.
Recent acquisitions
We completed five acquisitions during the three years ended September 30, 2017:
In April 2015, we acquired Acentia, LLC (Acentia), a provider of services to the U.S. Federal Government. This business was integrated into our U.S. Federal Services Segment.
In April 2015, we acquired a majority ownership of Remploy, a business providing specialized disability employment services for the U.K. government. This business was integrated into our Human Services Segment.
In December 2015, we acquired Assessments Australia. This business was integrated into our Human Services Segment.
In February 2016, we acquired Ascend Management Innovations, LLC (Ascend). This business was integrated into our Health Services Segment.
In July 2017, we acquired Revitalised Limited (Revitalised), a provider of digital solutions for engaging communities in the United Kingdom in the areas of health, fitness and well-being. This business was integrated into our Health Services Segment.
We believe that all five acquisitions will provide us with the ability to complement and expand our existing services in their respective markets.
Financial overviewOverview
OurA number of factors have affected our fiscal year 2023 results, for the three years ended September 30, 2017most significant of which we have been significantly influenced by the following:
Organic growthlisted below. More detail on these changes is presented below within our Health Services Segment, primarily through contract expansion in"Results of Operations" section.
•Our operations within the United States received the benefit of contract growth, including a return to redetermination activity. As redetermination activity resumed during the year, this provided a benefit to both revenue and performance improvement inprofit as volumes increased to match our resources.
•Our Selling, General and Administrative ("SG&A") cost base has expanded with the Health Advisory and Assessment (HAAS) contract ingrowth of the U.K.;
Declinesbusiness, including investments in our U.S. Federal Services Segment dueworkforce and business infrastructure. In addition, we recorded $29.3 million as the estimated costs for the investigation and remediation of a cybersecurity incident, $0.9 million related to the wind-downdisposal of two businesses in 2017fiscal year 2023, and $2.9 million of a large subcontract for work performed for the U.S. Department of Veterans Affairs where revenue declined by approximately $63 million comparedcharges relating to 2016; andsales completed in 2016 the expected closure of one customer contact center tied to the Federal Marketplace under the Affordable Care Act where revenue declined by approximately $49 million compared to 2015;October 2023.
Organic growth in our Human Services Segment from expansion•The cost of our international welfare-to-work businesses due mostly to the ramp updebt has increased year-over-year as interest rates have risen.
•The strength of jobactive in Australia which offset expected declines in the U.K. due to the wind-down of the Work Programme;
The fluctuation in the value of international currencies, principally the British Pound which fell sharply on June 24, 2016 following the European Union referendum;
The effect of our acquisitions, especially that of Acentia and Remploy in 2015 and Ascend in 2016, which resulted in increases in revenue and operating income, but also cash borrowings, interest expense, amortization of intangible assets and acquisition-related expenses;
The repayment in full of our U.S. cash borrowings through 2016 and 2017, utilizing our operating cash flows, which reduced interest expense;
The sale of our K-12 Education business in May 2016, which resulted in a gain of $6.9 million on the date of sale and an additional $0.7 million in May 2017 following the resolution of outstanding contingencies;
Interest income and tax benefits from research and development credits in the United States andDollar over the other currencies in foreign jurisdictions;
Tax benefits from the vesting of restricted stock units (RSUs) and the exercise of stock options in fiscal year 2017 which under new accounting standards, are recorded as a component of tax expense. In prior years, the benefits from the vesting of RSUs were recorded throughwe do business has tempered our Consolidated Statements of Changes in Shareholders' Equity;
Improved cash flows from operations due to improvements in customer cash collections in fiscal year 2017;
Increased investmentresults in our capital infrastructure in fiscal year 2014 and 2015 which, along with acquisitions, utilized significant amounts of cash and increased our depreciation expense;
Approximately $143.0 million of repurchases of our own shares as part of our share repurchase program; and
Our quarterly cash dividends.
International businesses
We operate in international locations and, accordingly, we also transact business in currencies other thanOutside the U.S. Dollar, principally the Australian Dollar, the Canadian Dollar, the Saudi Arabian Riyal, the Singapore Dollar and the British Pound. During the year ended September 30, 2017, we earned approximately 28% and 17%Segment.
Results of our assets are held by foreign subsidiaries. International business exposes us to certain risks, including:
Tax regulations may penalize us if we transfer funds or debt across international borders. Accordingly, we may not be able to use our cash in the locations where it is needed. We mitigate this risk by maintaining sufficient capital, or having sufficient capital available to us under our credit facility, both within and outside the U.S., to support the short-term and long-term capital requirements of the businesses in each region. We establish our legal entities to make efficient use of tax laws and holding companies to minimize this exposure.
We are subject to exposure from foreign currency fluctuations. Our foreign subsidiaries typically incur costs in the same currency as they earn revenue, thus limiting our exposure to unexpected currency fluctuations. Further, the operations of the U.S. business do not depend upon cash flows from foreign subsidiaries. However, declines in the relevant strength of foreign currencies against the U.S. Dollar will affect our revenue mix, profit margin and tax rate.
Summary of consolidated resultsOperations
The following table sets forth, for the fiscal years indicated, information derived from our statements of operations. In preparing our discussion and analysis of these results, we focused on the comparison between fiscal years 2023 and 2022.
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| Table MD&A 1: Consolidated Results of Operations |
| For the Year Ended September 30, |
| 2023 | | 2022 |
| (dollars in thousands, except per share data) |
| Revenue | $ | 4,904,728 | | | $ | 4,631,018 | |
| Cost of revenue | 3,876,120 | | | 3,691,208 | |
| Gross profit | 1,028,608 | | | 939,810 | |
| Gross profit percentage | 21.0 % | | 20.3 % |
| Selling, general, and administrative expenses | 639,223 | | | 534,493 | |
| Selling, general, and administrative expenses as a percentage of revenue | 13.0 % | | 11.5 % |
| Amortization of intangible assets | 94,591 | | | 90,465 | |
| Gain on sale of land and building | — | | | 11,046 | |
| Operating income | 294,794 | | | 325,898 | |
| Operating margin | 6.0 % | | 7.0 % |
| Interest expense | 84,138 | | | 45,965 | |
| Other expense, net | 363 | | | 2,835 | |
| Income before income taxes | 210,293 | | | 277,098 | |
| Provision for income taxes | 48,501 | | | 73,270 | |
| Effective tax rate | 23.1 % | | 26.4 % |
| Net income | $ | 161,792 | | | $ | 203,828 | |
| Earnings per share: | | | |
| Basic | $ | 2.65 | | | $ | 3.30 | |
| Diluted | $ | 2.63 | | | $ | 3.29 | |
|
| | | | | | | | | | | | |
| | | Year ended September 30, |
| (dollars in thousands, except per share data) | | 2017 | | 2016 | | 2015 |
| Revenue | | $ | 2,450,961 |
| | $ | 2,403,360 |
| | $ | 2,099,821 |
|
| Cost of revenue | | 1,839,056 |
| | 1,841,169 |
| | 1,587,104 |
|
| Gross profit | | 611,905 |
| | 562,191 |
| | 512,717 |
|
| Gross profit margin | | 25.0 | % | | 23.4 | % | | 24.4 | % |
| Selling, general and administrative expense | | 284,510 |
| | 268,259 |
| | 238,792 |
|
| Selling, general and administrative expense as a percentage of revenue | | 11.6 | % | | 11.2 | % | | 11.4 | % |
| Amortization of intangible assets | | 12,208 |
| | 13,377 |
| | 9,348 |
|
| Restructuring costs | | 2,242 |
| | — |
| | — |
|
| Acquisition-related expenses | | 83 |
| | 832 |
| | 4,745 |
|
| Gain on sale of a business | | 650 |
| | 6,880 |
| | — |
|
| Operating income | | 313,512 |
| | 286,603 |
| | 259,832 |
|
| Operating income margin | | 12.8 | % | | 11.9 | % | | 12.4 | % |
| Interest expense | | 2,162 |
| | 4,134 |
| | 1,398 |
|
| Other income, net | | 2,885 |
| | 3,499 |
| | 1,385 |
|
| Income before income taxes | | 314,235 |
| | 285,968 |
| | 259,819 |
|
| Provision for income taxes | | 102,053 |
| | 105,808 |
| | 99,770 |
|
| Effective tax rate | | 32.5 | % | | 37.0 | % | | 38.4 | % |
| Net income | | 212,182 |
| | 180,160 |
| | 160,049 |
|
| Income attributable to noncontrolling interests | | 2,756 |
| | 1,798 |
| | 2,277 |
|
| Net income attributable to MAXIMUS | | $ | 209,426 |
| | $ | 178,362 |
| | $ | 157,772 |
|
| Basic earnings per share attributable to MAXIMUS | | $ | 3.19 |
| | $ | 2.71 |
| | $ | 2.37 |
|
| Diluted earnings per share attributable to MAXIMUS | | $ | 3.17 |
| | $ | 2.69 |
| | $ | 2.35 |
|
The following tables provide an overview of the significant elements of our consolidated statements of operations. As ourOur business segments have different factors driving revenue growthfluctuations and profitability, theprofitability. The sections that follow cover these segments in greater detail.
Revenue, cost of Our revenue and gross profit
Changes in revenue, cost of revenue and gross profitreflects fees earned for between fiscal years 2016 and 2017 are summarized below.
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| | | | | | | | | | | | | | | | | | | | | |
| | | Revenue | | Cost of Revenue | | Gross Profit |
| (dollars in thousands) | | Dollars | | Percentage change | | Dollars | | Percentage change | | Dollars | | Percentage change |
| Balance for fiscal year 2016 | | $ | 2,403,360 |
| | |
| | $ | 1,841,169 |
| | |
| | $ | 562,191 |
| | |
|
| Organic growth | | 72,820 |
| | 3.0 | % | | 19,190 |
| | 1.0 | % | | 53,630 |
| | 9.5 | % |
| Net acquired growth | | 8,928 |
| | 0.4 | % | | 7,500 |
| | 0.4 | % | | 1,428 |
| | 0.3 | % |
| Currency effect compared to the prior period | | (34,147 | ) | | (1.4 | )% | | (28,803 | ) | | (1.5 | )% | | (5,344 | ) | | (1.0 | )% |
| Balance for fiscal year 2017 | | $ | 2,450,961 |
| | 2.0 | % | | $ | 1,839,056 |
| | (0.1 | )% | | $ | 611,905 |
| | 8.8 | % |
Revenue increased by approximately 2.0% to $2,451.0 million, with our cost of revenue broadly consistent with the prior year. Our gross profit margin increased from 23.4% to 25.0%. We have identified the significant organic, acquisition-related and currency-related effects below.
Organic revenue growth in our Health and Human Services Segments was partially offset by an anticipated decline in our U.S. Federal Services Segment following the wind-down of a significant subcontract.
services provided. Cost of revenue consists of direct costs related to labor and related overhead, subcontractor labor, outside vendors, rent, and other direct costs. The largest component of cost of revenue, approximately two-thirds, is labor, (both our labor andincluding subcontracted labor) for our services contracts. Although our increase in costlabor.
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| Table MD&A 2: Changes in Revenue, Cost of Revenue, and Gross Profit for the Year Ended September 30, 2023 |
| Revenue | | Cost of Revenue | | Gross Profit |
| Dollars | | % Change | | Dollars | | % Change | | Dollars | | % Change |
| (dollars in thousands) |
| Fiscal year 2022 | $ | 4,631,018 | | | | | $ | 3,691,208 | | | | | $ | 939,810 | | | |
| Organic effect | 326,745 | | | 7.1 | % | | 235,859 | | | 6.4 | % | | 90,886 | | | 9.7 | % |
| Disposal of businesses | (22,050) | | | (0.5) | % | | (22,799) | | | (0.6) | % | | 749 | | | 0.1 | % |
| Acquired growth | 4,179 | | | 0.1 | % | | 2,297 | | | 0.1 | % | | 1,882 | | | 0.2 | % |
| Currency effect compared to the prior period | (35,164) | | | (0.8) | % | | (30,445) | | | (0.8) | % | | (4,719) | | | (0.5) | % |
| Fiscal year 2023 | $ | 4,904,728 | | | 5.9 | % | | $ | 3,876,120 | | | 5.0 | % | | $ | 1,028,608 | | | 9.4 | % |
Our organic growth in revenue, and related cost of revenue, is driven by a number of factors, many of which are addressed in our segment-specific discussions below. As a rule, the longevity of our contracts and business relationships allow us to maintain a strong backlog of work which will sustain our revenues over several years. However, each year we will experience attrition due to: contracts that are lost or end, contracts that are rebid at lower rates or volume reductions or reduced scope, work that is brought in-house, contracts we opt not to rebid, temporary or short term work that is ending such as contract amendments, and innovation. This attrition is anticipated and is typically offset by growth. Based on our internal analysis, we estimate that we have experienced revenue attrition between 5% and 10% over the last five years. We believe that our attrition rate for 2018 will be approximately 9%. We anticipate that we will offset this attrition with new work, particularly within our Health Services Segment.
Acquired growth stems from the acquisition of Revitalised and the full year benefit of Ascend and Assessments Australia, partially offset by the sale, in May 2016, of our K-12 Education business.
During fiscal year 2017, our foreign currency revenues and costs were affected by fluctuations in their value against the U.S. Dollar. The most notable change was the decline in the value of the British Pound which suffered a significant decline in June 2016. On a constant currency basis, our revenue increased 3.4% and our cost of revenue increased 1.4%.
Changes in revenue, cost of revenue and gross profit from fiscal year 2015 to 2016 are summarized below.
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| | | | | | | | | | | | | | | | | | | | | |
| | | Revenue | | Cost of Revenue | | Gross Profit |
| (dollars in thousands) | | Dollars | | Percentage change | | Dollars | | Percentage change | | Dollars | | Percentage change |
| Balance for fiscal year 2015 | | $ | 2,099,821 |
| | |
| | $ | 1,587,104 |
| | |
| | $ | 512,717 |
| | |
|
| Organic growth | | 194,784 |
| | 9.3 | % | | 177,732 |
| | 11.2 | % | | 17,052 |
| | 3.3 | % |
| Acquired growth | | 157,985 |
| | 7.5 | % | | 117,425 |
| | 7.4 | % | | 40,560 |
| | 7.9 | % |
| Currency effect compared to the prior period | | (49,230 | ) | | (2.3 | )% | | (41,092 | ) | | (2.6 | )% | | (8,138 | ) | | (1.6 | )% |
| Balance for fiscal year 2016 | | $ | 2,403,360 |
| | 14.5 | % | | $ | 1,841,169 |
| | 16.0 | % | | $ | 562,191 |
| | 9.6 | % |
Revenue increased by approximately 14% to $2,403.4 million, with our cost of revenue increasing by approximately 16% to $1,841.2 million. Our gross profit margin declined from 24.4% to 23.4%. We have identified the significant organic, acquisition-related and currency-related effects below. More detail is provided by segment in the sections which follow.
Most of our organic growth came from contracts in our Health Services Segment.
Our organic cost of revenue increased at a greater rate than our revenue, driven by a full year of the HAAS contract and the jobactive contract in Australia. As expected, both of these contracts operated at lower margins during fiscal 2016 compared to the rest of our business. It is typical with contracts in the startup phase for revenue to lag behind costs. Many performance-based contracts, including jobactive, have outcome-based payments which take time to achieve. In the early months of the contract, no outcome-based payments were realized.
Acquired growth was from our 2016 acquisitions, Ascend and Assessments Australia, as well as the benefits of a full year of results from Acentia and Remploy.
During fiscal year 2016, the U.S. Dollar gained in strength against all international currencies in which we did business. Accordingly, we received lower revenue and incurred lower costs than would have been the case if currency rates had remained stable.
Other operating expenses and benefits
Selling, general, and administrative expense (SG&A) consistsexpenses
Our SG&A expenses consist of indirect costs related to general management, marketing, and administration. These costs include salaries, benefits, bid and proposal efforts, travel, recruiting, continuing education, employee training, non-chargeable labor costs, facilities costs, printing, reproduction, communications, equipment depreciation, bad debt expense, legal expenses and the costs of business combinations. Our SG&AIt is primarily composed of labor costs. These costs may be incurred at a segment level, for dedicated resources whichthat are not client-facing, or at a corporate level. Corporate costs are allocated to segments on a consistent and rational basis. UnlikeFluctuations in our SG&A are primarily driven by changes in our administrative cost of revenue, SG&Abase, which is not directly driven by fluctuationschanges in our revenuerevenue. As part of our work for the U.S. federal government and as our business expands,many states, we would expect to see SG&A decline asallocate these costs using a percentage of revenue as we attain economies of scale.methodology driven by the U.S. Federal Cost Accounting Standards.
Our SG&A has grown over the past two yearsexpenses have expanded through our growth, as well as investments made in our workforce and infrastructure. In addition, our SG&A includes charges which are not directly connected to our day-to-day operations.
•Our costs for the following reasons:year ended September 30, 2023, include a $29.3 million expense incurred in the second half of the year for our best estimate of the investigation and remediation costs of a previously disclosed cybersecurity incident. As previously disclosed, the Company believes that the personal information of a significant number of individuals was accessed by an unauthorized third party by exploiting a zero-day vulnerability in a file transfer application used by the Company for internal and external file sharing purposes. We have provided notices to individuals whose personal information, including social security numbers, protected health information, and/or other personal information, may have been included in the impacted files.
Our•We include costs related to our acquisitions notably Acentia and Remploy, have contributed an additional cost base;
Additions to infrastructure havewithin SG&A. For the year ended September 30, 2023, we increased depreciation and maintenance charges by approximately $10 million;
Additional bonus costsanticipated consideration for employees to reflect improved performanceour Aidvantage business, which we acquired in fiscal year 2017;2022, for consideration based upon future performance.
Bad debt•Our SG&A expense approximately $2.5for the year ended September 30, 2023 also includes losses of $0.9 million relating to the sale of two small businesses and $2.9 million related to assets in businesses that were sold subsequent to year end.
Interest expense
Interest expense for fiscal year 2023 and 2022 increased from $46.0 million to $84.1 million. This increase is principally due to market rate increases.
Our effective interest rate was 5.97% at September 30, 2023, compared to 4.69% at September 30, 2022, and 2.05% at September 30, 2021. We have mitigated our risk by fixing interest rates on $650 million of our debt and our near-term capital allocation plan continues to prioritize reducing our debt using our free cash flow. At our current debt balances, a single customer;100 basis point change in SOFR would result in an increased annual interest expense of $6.1 million.
Income taxes
Our effective income tax rate for the year ended September 30, 2023 and September 30, 2022, was 23.1% and 26.4 %, respectively. The decrease in tax rate was primarily driven by higher tax credits and stock vesting benefits in the US, as well as a mix of jurisdictions where we recorded profit. For fiscal year 2024, we expect the effective tax rate to be between 24.5% and 25.5%.
U.S. Federal Services Segment
Our U.S. Federal Services Segment delivers end-to-end solutions that help various U.S. federal government agencies better deliver on their mission, including program operations and management, clinical services, and technology solutions. This segment also includes appeals and assessments services, system and application development, Information Technology ("IT") modernization, and maintenance services. Certain state-based assessments and appeals work that is part of the segment's heritage continues to be managed within this segment. Under Technology Consulting Services ("TCS"), the segment executes on its digital strategy to deliver technology solutions that advance agency missions, including the challenge to modernize, provide better customer experience, and drive process efficiencies. The segment continues to expand its clinical solutions through VES, which manages the clinical evaluation process for U.S. veterans and service members on behalf of the VA.
| | | | | | | | | | | |
| Table MD&A 3: U.S. Federal Services Segment - Financial Results |
| For the Year Ended September 30, |
| 2023 | | 2022 |
| (dollars in thousands) |
| Revenue | $ | 2,403,606 | | | $ | 2,259,744 | |
| Cost of revenue | 1,845,720 | | | 1,740,304 | |
| Gross profit | 557,886 | | | 519,440 | |
| Selling, general, and administrative expenses | 308,197 | | | 284,509 | |
| Operating income | 249,689 | | | 234,931 | |
| Gross profit percentage | 23.2 | % | | 23.0 | % |
| Operating margin percentage | 10.4 | % | | 10.4 | % |
Our results for the year ended September 30, 2023, received revenue growth from Aidvantage and the increased volume on the VA medical disability examination ("MDE") contracts. Profitability improvements from the VA MDE contracts were partially offset by our need to ramp up staffing for these contracts during the early part of the year in anticipation of the current higher volumes.
We incurred costs of $2.2 million in 2016 related to a legal matter from fiscal year 2014, which was settledanticipate that the growth in fiscal year 2017.
As noted above, we made five acquisitions during fiscal years 2015, 2016 and 2017. These acquisitions have affected our statements of operations beyond the addition of operating revenues and costs.
We incurred costs related to the acquisition of these entities; typically legal fees, third-party due diligence and costs related to the valuation of intangible assets. Expenses of $0.1 million in 2017 relate to Revitalised, $0.8 million in 2016 to Ascend and Assessments Australia and $4.7 million to Acentia and Remploy.
We utilized our credit facility to fund our acquisitions. We borrowed funds in April 2015 to acquire Acentia, along with a further balance in February 2016 to acquire Ascend. These borrowings resulted in an increase in our interest expense. Since the fourth quarter of 2016, we have steadily paid off our credit facility and, accordingly, interest expense has steadily declined. As of September 30, 2017, we had no borrowings under the credit facility. We would not anticipate any significant interest expense beyond the cost of maintaining the credit facility unless we have an acquisition that requires utilization of the credit facility.
Our intangible asset amortization increased in2023 will continue into fiscal year 2016 due2024, continuing to receive the full year charges frombenefit of new and expanded work on the acquisitionsVA MDE contracts. Operating margins are expected to range between 11% and 12% as the volume of Acentiawork in the VA MDE contracts and Remploy, which were both acquired in April 2015, as well as charges from the 2016 acquisitions of Ascend and Assessments Australia. NotwithstandingAidvantage student loan business rises to meet our staffing levels.
Although a shutdown by the full year charges from the 2016 acquisitions, intangible amortization expense has declined in fiscal year 2017 as all assets acquired with Remploy as well as all technology and trademarks acquired with Policy Studies, Inc.(PSI), which was acquired in 2012, were fully amortized at the end of March 2017. Based uponU.S. federal government may create challenges for our current portfolio,business, particularly if payments are delayed, we anticipate amortization expense in fiscal year 2018 of $10.3 million, the further decline reflectingbelieve that a full year without Remploy and PSI charges.
During fiscal year 2017, we undertook a restructuringsignificant majority of our United Kingdom Human Services operations as part ofwork is considered "essential" by the integration of Remploy. We recorded restructuring costs of $2.2 million, principally severance expenses. This restructuring isgovernment and would be expected to result in cost savings in future periods. Remploy is partially owned by its employees and, accordingly, some of this charge is offset through a reduction in income attributable to noncontrolling interests. We do not anticipate additional material restructuring costs at this time.have minimal disruption.
On May 9, 2016, we sold our K-12 Education business, which was previously part of the Company’s Human Services Segment. At that time, we recorded a gain of $6.9 million, net of reserves of $0.7 million. These reserves were established to cover potential contingencies related to the sale which were resolved in May 2017 with recognition of the reserved balance in full. No additional gains or losses are anticipated from this sale. The K-12 Education business contributed revenue of $2.2 million and $4.7 million for the years ended September 30, 2016 and 2015, respectively.
Income taxes and non-operating expenses
Our effective tax rate for fiscal years 2017, 2016 and 2015 was 32.5%, 37.0% and 38.4%, respectively. Our tax rate in fiscal year 2017 has been affected by two material events.
We received a benefit in fiscal year 2017 of $6.6 million related to the vesting of restricted stock units (RSUs) and the exercise of stock options. These tax benefits had previously been recorded through our Consolidated Statements of Changes in Shareholders' Equity but are now required to be recorded as a benefit to earnings. We will continue to receive benefits or charges related to RSU vesting in future years with the effect being dependent upon the number of awards vesting and the share price on that date. Although this is typically during the fourth quarter of our fiscal year, we have a significant population of RSUs whose issuance has been deferred. This may result in unpredictable movements within our tax provision. As of September 30, 2017, we no longer have any outstanding stock options.
We received a one-time benefit of $3.4 million related to research and development tax credits in the United States, Australia and Canada. These credits relate to past years and, accordingly, are not anticipated to recur in future quarters.
Excluding these two events, our effective tax rate for fiscal year 2017 was 35.6%. Our effective tax rate declined from fiscal year 2015 to 2016 due to increased profits in jurisdictions that have a lower tax rate than the United States. Based upon our current projections, we anticipate that our fiscal year 2018 effective tax rate will be in the range of 35% to 36%. This estimate is based upon our current forecast and is dependent upon numerous factors which may change including the share of profits within foreign jurisdictions and the share price and number of stock awards distributed in the fiscal year. Our restricted stock units vest on the last day of the fourth quarter of our fiscal year and, accordingly, our tax rate will be affected by the share price on that date. During fiscal year 2017, we also received a benefit from restricted share awards to board members which had vested in earlier periods but whose distribution had been deferred until their retirement. A similar event in fiscal year 2018 may cause an unusual fluctuation in our tax rate.
Other income includes interest income on cash balances, foreign exchange fluctuations and other miscellaneous credits and expenses which do not form part of our business operations. Most interest income has been derived from our cash balances in foreign jurisdictions and interest income related to the research and development tax credits noted above. In fiscal year 2016, we received a large benefit from a foreign exchange fluctuation which is not expected to recur. We expect to earn an increased amount of interest income in fiscal year 2018 from the increase in our cash balances.
HealthU.S. Services Segment
The HealthOur U.S. Services Segment provides a variety of business process services, appealsBPS, such as program administration, assessments, and assessments (including commercial occupational health services) as well as related consulting services,work for U.S. state provincial and nationallocal government programs. These services support a variety of programs, including the ACA, Medicaid, the Children's Health Insurance Program (CHIP)("CHIP"), Temporary Assistance to Needy Families ("TANF"), and ACAchild support programs. Over the last three years, many programs in this segment have been operating with depressed margins resulting from the pause in Medicaid redeterminations. The depressed margins have resulted from reduced operating leverage in the U.S., Health Insurance BC (British Columbia)segment as costs cannot scale down at the same rate to meet lower demand due to requirements to fulfill other obligations on these contracts. With the resumption of redeterminations, we expect a full period of volumes in Canada and HAAS in the U.K.
2024 coming back into these programs, enabling our operating leverage to recover.
|
| | | | | | | | | | | | |
| | | Year ended September 30, |
| (dollars in thousands) | | 2017 | | 2016 | | 2015 |
| Revenue | | $ | 1,380,151 |
| | $ | 1,298,304 |
| | $ | 1,109,238 |
|
| Cost of revenue | | 1,032,826 |
| | 1,006,123 |
| | 855,130 |
|
| Gross profit | | 347,325 |
| | 292,181 |
| | 254,108 |
|
| Selling, general and administrative expense | | 132,081 |
| | 107,155 |
| | 99,815 |
|
| Operating income | | 215,244 |
| | 185,026 |
| | 154,293 |
|
| Gross profit percentage | | 25.2 | % | | 22.5 | % | | 22.9 | % |
| Operating margin percentage | | 15.6 | % | | 14.3 | % | | 13.9 | % |
Fiscal year 2017 compared to fiscal year 2016
Changes in revenue, cost of revenue and gross profit for fiscal year 2017 are summarized below.
|
| | | | | | | | | | | | | | | | | | | | | |
| | | Revenue | | Cost of Revenue | | Gross Profit |
| (dollars in thousands) | | Dollars | | Percentage change | | Dollars | | Percentage change | | Dollars | | Percentage change |
| Balance for fiscal year 2016 | | $ | 1,298,304 |
| | |
| | $ | 1,006,123 |
| | |
| | $ | 292,181 |
| | |
|
| Organic growth | | 104,224 |
| | 8.0 | % | | 47,033 |
| | 4.7 | % | | 57,191 |
| | 19.6 | % |
| Acquired growth | | 9,790 |
| | 0.8 | % | | 7,626 |
| | 0.8 | % | | 2,164 |
| | 0.7 | % |
| Currency effect compared to the prior period | | (32,167 | ) | | (2.5 | )% | | (27,956 | ) | | (2.8 | )% | | (4,211 | ) | | (1.4 | )% |
| Balance for fiscal year 2017 | | $ | 1,380,151 |
| | 6.3 | % | | $ | 1,032,826 |
| | 2.7 | % | | $ | 347,325 |
| | 18.9 | % |
Revenue increased by approximately 6.3% to $1,380.2 million. Gross profit increased by approximately 19% and operating income increased by approximately 16%. | | | | | | | | | | | |
| Table MD&A 4: U.S. Services Segment - Financial Results |
| For the Year Ended September 30, |
| 2023 | | 2022 |
| (dollars in thousands) |
| Revenue | $ | 1,812,069 | | | $ | 1,607,612 | |
| Cost of revenue | 1,434,528 | | | 1,264,608 | |
| Gross profit | 377,541 | | | 343,004 | |
| Selling, general, and administrative expenses | 194,991 | | | 160,902 | |
| Operating income | 182,550 | | | 182,102 | |
| Gross profit percentage | 20.8 | % | | 21.3 | % |
| Operating margin percentage | 10.1 | % | | 11.3 | % |
Our revenue and cost of revenue increases were driven by a numberfor the year ended September 30, 2023, increased 12.7% and 13.4%, respectively, compared to fiscal year 2022. All movement was organic.
This segment received the benefit of factors:
Our scopethe return of Medicaid eligibility redetermination work expanded on our existing U.S.-based contracts, notably withtowards the expansionlatter half of an existing contract in New York State.
We have improved our performance on our United Kingdom-based HAAS contract and are meeting service levels, resulting in reduced penalties against our revenue.
As previously noted, we chose not to rebid a contract with the state of Connecticut whichyear; this work had previously provided approximately $23 million of annual revenue. The existing contract ended inbeen suspended or reduced during the fourth quarter of 2016.
Our results include a full year for Ascend, which was acquired in February 2016,COVID-19 pandemic. This resumed work, as well as two months from Revitalised.
The significant year-over-year declinenew work and the conversion of short-term arrangements into long-term contracts, boosted profit margins in the valuelatter half of the British Pound has reduced the benefitsyear.
We believe our redetermination work will continue to resume in fiscal year 2024, offsetting losses of the improved performance onfinal pieces of COVID-19 pandemic revenue, which we recorded in early fiscal year 2023. We expect our full-year profit margin to be approximately 11% as the United Kingdom-based contracts. On a constant currency basis, revenue and costlevel of revenue growth would have been 8.8% and 5.5%, respectively.work performed moves up to match our base staffing levels.
Outside the U.S. Segment
Our gross profit margins benefited fromOutside the margin improvementsU.S. Segment provides BPS for international governments, transforming the lives of people around the world. Helping people find employment, access vital support, and remain healthy, these services include health and disability assessments, program administration for employment services, wellbeing solutions, and other job seeker-related services. We support programs and deliver services in the United Kingdom, including continued improvementsthe Health Assessment Advisory Service ("HAAS") and the recently awarded replacement contract to start in 2024, Functional Assessment Services (“FAS”), and Restart; Australia, including Workforce Australia and employment support and job seeker services worldwide.
| | | | | | | | | | | |
| Table MD&A 5: Outside the U.S. Segment - Financial Results |
| For the Year Ended September 30, |
| 2023 | | 2022 |
| (dollars in thousands) |
| Revenue | $ | 689,053 | | | $ | 763,662 | |
| Cost of revenue | 595,872 | | | 686,296 | |
| Gross profit | 93,181 | | | 77,366 | |
| Selling, general, and administrative expenses | 102,311 | | | 92,536 | |
| Operating loss | (9,130) | | | (15,170) | |
| Gross profit percentage | 13.5 | % | | 10.1 | % |
| Operating margin percentage | (1.3) | % | | (2.0) | % |
| | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
| Table MD&A 6: Outside the U.S. Segment - Changes in Revenue, Cost of Revenue and Gross Profit |
| Revenue | | Cost of Revenue | | Gross Profit |
| Amount | | % Change | | Amount | | % Change | | Amount | | % Change |
| (dollars in thousands) |
| Balance for fiscal year 2022 | $ | 763,662 | | | | | $ | 686,296 | | | | | $ | 77,366 | | | |
| Organic effect | (21,574) | | | (2.8) | % | | (39,477) | | | (5.8) | % | | 17,903 | | | 23.1 | % |
| Disposal of businesses | (22,050) | | | (2.9) | % | | (22,799) | | | (3.3) | % | | 749 | | | 1.0 | % |
| Acquired growth | 4,179 | | | 0.5 | % | | 2,297 | | | 0.3 | % | | 1,882 | | | 2.4 | % |
| Currency effect compared to the prior period | (35,164) | | | (4.6) | % | | (30,445) | | | (4.4) | % | | (4,719) | | | (6.1) | % |
| Balance for fiscal year 2023 | $ | 689,053 | | | (9.8) | % | | $ | 595,872 | | | (13.2) | % | | $ | 93,181 | | | 20.4 | % |
Our results for fiscal year 2023 were tempered by challenges within our welfare-to-work services, both at the macroeconomic level, where markets with low unemployment reduce the demand for our services, and at a contract level, where the reduction in scope of our Australian contract has reduced both revenue and profitability.
In March 2023, we sold a small commercial practice in the United Kingdom and our employment operations in Sweden. Prospectively, we anticipate this will marginally improve our profit margins.
This segment also experienced declines in revenue and cost from currency movements, with the major currencies in which we do business declining year-over-year against the United States Dollar.
Much of our revenue growth stems from our employment services contracts, where we are paid based upon our ability to place individuals in long-term sustained employment. We recognize revenue over our period of performance, using estimates of our ability to place people in work and the time that this will take. Our estimates are based upon historical performance, where appropriate and available, and are constantly updated. This may result in volatility within revenue as changes in estimates of future performance impact the revenue recognized in any period.
We are continuing our efforts to improve the performance of the HAAS contractthis segment. Subsequent to September 30, 2023, we sold our businesses in Italy and cost reductions on the Fit for Work contract to service the reduced levels of activity. Our operating profit margins have also received the further benefit of the expansion of the business without the need for a corresponding increase in the administrative base.
The HAAS contract has been extended for a further two years. We also won a rebidSingapore, as well as part of our California Medicaid enrollment broker contract and the new ten-year contract is expected to run through June 2027 and we also received a five-year extension for our enrollment broker contractbusiness in MichiganCanada. These businesses had provided approximately $28 million of revenue and a one-year extension for our enrollment broker contract in Texas. We anticipate that the Health Services Segment will growgross loss of $3 million in fiscal year 2018 driven by growth on existing contracts and new work.
Fiscal year 2016 versus2023. With these disposals, we anticipate that this segment will break even at an operating margin level in fiscal year 2015
Changes in revenue, cost of revenue and gross profit2024. As we establish our plans for fiscal year 20162024 and beyond, the actions we consider may result in additional charges, including impairment of assets.
Backlog
Backlog represents estimated future revenue from:
•existing signed contracts;
•contracts that have been awarded but not yet signed; and
•unexercised priced contract options.
As of September 30, 2023, we estimate that we had approximately $20.7 billion in backlog.
| | | | | | | | | | | |
| Table MD&A 7: Backlog by Segment |
| As of September 30, |
| 2023 | | 2022 |
| (in millions) |
| U.S. Federal Services | $ | 13,800 | | | $ | 13,168 | |
| U.S. Services | 4,851 | | | 5,205 | |
| Outside the U.S. | 2,089 | | | 1,441 | |
| Backlog | $ | 20,740 | | | $ | 19,814 | |
At September 30, 2023, the average weighted remaining life of the contracts in our backlog was approximately 5.92 years, including option periods.
Increases in backlog result from the award of new contracts and the extension or renewal of existing contracts. Reductions in backlog come from fulfilling contracts or the early termination of contracts, which our experience shows to be a rare occurrence. See "Risk Factors" in Item 1A of this Annual Report. The backlog associated with our performance-based contracts is an estimate based upon management's experience of caseloads and similar transaction volume, which is subject to revision based upon the latest information available. Additionally, backlog estimates may be affected by foreign currency fluctuations.
We believe that comparisons of backlog period-to-period are summarized below.difficult. We also believe that it is difficult to predict future revenue solely based on analysis of backlog. The actual timing of revenue from projects included in backlog will vary. We also may experience periods in which there is a greater concentration of rebids, resulting in a comparatively reduced backlog balance until subsequent award or extension on those contracts.
|
| | | | | | | | | | | | | | | | | | | | | |
| | | Revenue | | Cost of Revenue | | Gross Profit |
| (dollars in thousands) | | Dollars | | Percentage change | | Dollars | | Percentage change | | Dollars | | Percentage change |
| Balance for fiscal year 2015 | | $ | 1,109,238 |
| | |
| | $ | 855,130 |
| | |
| | $ | 254,108 |
| | |
|
| Organic growth | | 202,928 |
| | 18.3 | % | | 165,467 |
| | 19.3 | % | | 37,461 |
| | 14.7 | % |
| Acquired growth | | 14,881 |
| | 1.3 | % | | 10,336 |
| | 1.2 | % | | 4,545 |
| | 1.8 | % |
| Currency effect compared to the prior period | | (28,743 | ) | | (2.6 | )% | | (24,810 | ) | | (2.9 | )% | | (3,933 | ) | | (1.5 | )% |
| Balance for fiscal year 2016 | | $ | 1,298,304 |
| | 17.0 | % | | $ | 1,006,123 |
| | 17.7 | % | | $ | 292,181 |
| | 15.0 | % |
Revenue increased by approximately 17% to $1,298.3 million. Gross profit increased by approximately 15% andThe longevity of these contracts assists management in predicting revenue, operating income, increased byand cash flows for the purposes of business planning. We expect approximately 20%.
Our24% of the backlog balance to be realized as revenue and direct cost increases were primarily driven by three factors:
Our scope of work expanded on our existing U.S.-based contracts, notably with the expansion of an existing contract in New York State.
We received a full year benefit from our U.K.-based HAAS contract. This contract commenced March 1, 2015. The HAAS contract experienced operating losses in fiscal year 2015 due2024. Our standard forecasting process includes analyzing new work pipelines and submitted responses to challengesrequests for proposals ("RFPs") when predicting future revenue, operating income, and cash flows.
Liquidity and Capital Resources
Our primary sources of liquidity are cash on hand, cash from operations, and availability under our revolving credit facilities. As of September 30, 2023, we had $65.4 million in cash and cash equivalents. We believe that our current cash position, access to our revolvers, and cash flow generated from operations should be not only sufficient for our operating requirements but also to enable us to fund required long-term debt repayments, dividends, and any share purchases we might choose to make. We believe we have access to sufficient funds to manage through a potential shutdown of the recruitmentU.S. federal government. See "Note 8. Debt and retentionDerivatives" to the Consolidated Financial Statements for a more detailed discussion of health care professionals. This resulted in reduced fees from performance incentives in the contract. our debt financing arrangements.
During fiscal year 2016,2023, we entered into a number of debt-related transactions.
•We entered into additional interest rate swaps to bring the total balance of our performancecredit facility subject to fixed rates to $650 million. This allows us greater opportunity to predict and manage our interest payments.
•We amended both our debt and the corresponding interest rate swaps to use interest rates based upon the Secured Overnight Financing Rate ("SOFR"), replacing the previous LIBOR basis.
•As part of the transition to SOFR, we redeemed some of our Term Loan B debt.
We have included the following table showing our debt balances as of September 30, 2023, and their effective interest rates.
| | | | | | | | | | | | | | | | | |
| Table MD&A 8: Debt Balances and Interest Rates as of September 30, 2023 |
| September 30, 2023 |
| Carrying value | | Effective cash interest rate | | Interest rate basis |
| (dollars in thousands) |
| Term Loan A - Unhedged | $ | 259,375 | | | 6.92 | % | | Term SOFR reset monthly plus margin. (1) |
| Term Loan A - Hedged through May 2026 | 500,000 | | | 3.81 | % | | Fixed rate of 2.31% plus margin. (1) |
| Term Loan A - Hedged through September 2024 | 150,000 | | | 5.98 | % | | Fixed rate of 4.48% plus margin. (1) |
| Term Loan B | 344,934 | | | 7.42 | % | | Term SOFR (variable reset) plus 2% margin. |
| Debt held by international subsidiaries | 3,220 | | | 6.08 | % | | Floating rate, reset quarterly. |
| Debt Principal | $ | 1,257,529 | | | | | |
(1) Applicable margin ranges between 1% and 2%, based on the HAAS contract improved and we experienced operating margins in the high-single digits.our leverage ratio.
Our results include seven monthseffective cash interest rate reflects the drivers of operations following our acquisitioncash interest payments as of Ascend.
These benefits were partially offset bySeptember 30, 2023, which can change based upon the detrimental effectreset of the decline in valuerates. Including the amortization of the British Pound.upfront payments, our effective interest rate as of September 30, 2023 is 5.97%.
Our gross profit margins declined slightly year-over-year. This was due,The below table summarizes our change in part, to the ramp-up on the HAAS contract which operated at lower margins than the remaindercash, cash equivalents, and restricted cash.
| | | | | | | | | | | |
| Table MD&A 9: Net Change in Cash and Cash Equivalents and Restricted Cash |
| For the Year Ended September 30, |
| 2023 | | 2022 |
| (in thousands) |
| Operating activities: | | | |
| Net cash provided by operating activities | $ | 314,340 | | | $ | 289,839 | |
| Net cash used in investing activities | (80,963) | | | (54,009) | |
| Net cash used in financing activities | (250,798) | | | (248,271) | |
| Effect of foreign exchange rates on cash and cash equivalents and restricted cash | 2,717 | | | (7,334) | |
| Net change in cash and cash equivalents and restricted cash | $ | (14,704) | | | $ | (19,775) | |
Net Cash Provided By Operating Activities
Net cash provided by operating activities increased by $24.5 million in fiscal year 2015, also tempered gross profit margins.
U.S. Federal Services Segment
The U.S. Federal Services Segment provides business process services (program administration) for federal government programs, assessment and appeals services for both federal and similar state-based programs, and technology solutions for federal civilian programs.
|
| | | | | | | | | | | | |
| | | Year ended September 30, |
| (dollars in thousands) | | 2017 | | 2016 | | 2015 |
| Revenue | | $ | 545,573 |
| | $ | 591,728 |
| | $ | 502,484 |
|
| Cost of revenue | | 406,252 |
| | 453,560 |
| | 383,838 |
|
| Gross profit | | 139,321 |
| | 138,168 |
| | 118,646 |
|
| Selling, general and administrative expense | | 74,345 |
| | 74,792 |
| | 59,252 |
|
| Operating income | | 64,976 |
| | 63,376 |
| | 59,394 |
|
| Gross profit percentage | | 25.5 | % | | 23.3 | % | | 23.6 | % |
| Operating margin percentage | | 11.9 | % | | 10.7 | % | | 11.8 | % |
Fiscal year 20172023 compared to fiscal year 20162022.
Revenue decreasedAlthough our net income declined year-over-year, our operating cash flows received the benefit from favorable timing of vendor payments. This benefit was partially offset by approximately 7.8% to $545.6 million. Gross profit increased by approximately 0.8% and operating income increased by 2.5%.
All revenue and costhigher interest payments, with a cash outflow of revenue movements were organic.
We had previously disclosed that this segment would be adversely affected in 2017 by the wind-down of a significant subcontract for work performed for the Department of Veterans Affairs. In fiscal 2017, revenue from this subcontract was approximately $63$81.1 million lower than in fiscal 2016. Our profit marginsyear 2023 compared to $43.1 million in the comparative period.
Both years have received the benefit of efficiency savings, due in part to innovationfaster cash collections. Our Days Sales Outstanding ("DSO") improved from September 30, 2021, when it was 68 days, through September 30, 2022 (62 days) and technology initiatives, which should continue in future periods.
The Company expects to benefit from a new short-term contract related to disaster relief efforts which is expected to provide a benefit in the in the first half of fiscal year 2018.
Fiscal year 2016 versus fiscal year 2015
Changes in revenue, cost of revenue and gross profit for fiscal year 2016 are summarized below.
|
| | | | | | | | | | | | | | | | | | | | | |
| | | Revenue | | Cost of Revenue | | Gross Profit |
| (dollars in thousands) | | Dollars | | Percentage change | | Dollars | | Percentage change | | Dollars | | Percentage change |
| Balance for fiscal year 2015 | | $ | 502,484 |
| | |
| | $ | 383,838 |
| | |
| | $ | 118,646 |
| | |
|
| Organic growth | | (15,043 | ) | | (3.0 | )% | | (11,133 | ) | | (2.9 | )% | | (3,910 | ) | | (3.3 | )% |
| Acquired growth | | 104,287 |
| | 20.8 | % | | 80,855 |
| | 21.1 | % | | 23,432 |
| | 19.7 | % |
| Balance for fiscal year 2016 | | $ | 591,728 |
| | 17.8 | % | | $ | 453,560 |
| | 18.2 | % | | $ | 138,168 |
| | 16.5 | % |
Revenue increased by approximately 18% to $591.7 million. Gross profit increased by approximately 16% and operating income increased by 6.7%September 30, 2023 (60 days).
Revenue growth was driven by a full year of Acentia's business following the acquisition in April 2015.Net Cash Used In Investing Activities
Our organic business declined, caused by the anticipated closure of a customer contact center where we provided support for the Federal Marketplace under the ACA. This accounted for a $49 million reduction in revenue compared to fiscal year 2015. In addition, the majority of contracts from Acentia are cost-plus or time-and-materials which has resulted in lower profit margins in this segment. Cost-plus and time-and-materials work is designed to have lower profit rates as this is generally lower risk work. These declines in profitability were partially offset by expected benefits in the profitability of our contract with the Department of Education.
Our SG&A expense included a full year of expense from the Acentia acquisition.
Human Services Segment
The Human Services Segment provides national, state and county human services agencies with a variety of business process services and related consulting services for welfare-to-work, child support, higher education and K-12 special education programs. The K-12 Education business was divestedInvesting activities in fiscal year 2016. About 66%2023 included ongoing capital investment in fixed assets and software. We received payments for the sales of our revenue in this segment is earned in foreign jurisdictions.
|
| | | | | | | | | | | | |
| | | Year ended September 30, |
| (dollars in thousands) | | 2017 | | 2016 | | 2015 |
| Revenue | | $ | 525,237 |
| | $ | 513,328 |
| | $ | 488,099 |
|
| Cost of revenue | | 399,978 |
| | 381,486 |
| | 348,136 |
|
| Gross profit | | 125,259 |
| | 131,842 |
| | 139,963 |
|
| Selling, general and administrative expense | | 76,675 |
| | 84,157 |
| | 79,719 |
|
| Operating income | | 48,584 |
| | 47,685 |
| | 60,244 |
|
| Gross profit percentage | | 23.8 | % | | 25.7 | % | | 28.7 | % |
| Operating margin percentage | | 9.2 | % | | 9.3 | % | | 12.3 | % |
Fiscal year 2017 compared to fiscal year 2016
Changes in revenue, costSwedish business and for our sale of revenue and gross profit for fiscal year 2017 are summarized below.
|
| | | | | | | | | | | | | | | | | | | | | |
| | | Revenue | | Cost of Revenue | | Gross Profit |
| (dollars in thousands) | | Dollars | | Percentage change | | Dollars | | Percentage change | | Dollars | | Percentage change |
| Balance for fiscal year 2016 | | $ | 513,328 |
| | |
| | $ | 381,486 |
| | |
| | $ | 131,842 |
| | |
|
| Organic growth | | 14,751 |
| | 2.9 | % | | 19,465 |
| | 5.1 | % | | (4,714 | ) | | (3.6 | )% |
| Net acquisition and disposal | | (862 | ) | | (0.2 | )% | | (126 | ) | | — | % | | (736 | ) | | (0.6 | )% |
| Currency effect compared to the prior period | | (1,980 | ) | | (0.4 | )% | | (847 | ) | | (0.2 | )% | | (1,133 | ) | | (0.9 | )% |
| Balance for fiscal year 2017 | | $ | 525,237 |
| | 2.3 | % | | $ | 399,978 |
| | 4.8 | % | | $ | 125,259 |
| | (5.0 | )% |
Revenue increased by 2.3% to $525.2 million. Gross profit decreased by 5.0% and operating income increased by 1.9%. These results were driven by a number of factors:
We continued to ramp-up the jobactive contract. A portion of the revenue growth from the jobactive contract is pass-through (where we incur the direct costs and the client reimburses us) which carries no margin. Our most accretive payments relate to outcome fees, which are received after individuals have been placed into employment for a significant period of time. Accordingly, it takes time for contracts of this type to mature.
As expected, the Work Programme contractssmall commercial practice in the United Kingdom are winding down and as a result revenue has declined from this program. No additional cases are being provided but we will continue to service the existing caseload for up to two years from referral.Kingdom.
Net Cash Used In Financing Activities
The decline in revenueprincipal drivers of financing cash flows are the Credit Agreement, our equity transactions, and costs from the salerestricted cash flows where we hold funds on behalf of the K-12 Education business has been partially offset bycustomers or vendors.
During both fiscal years 2023 and 2022, we utilized our operating cash inflows to pay down debt and pay our dividends. In fiscal year 2022, we also used funds to purchase Maximus common stock.
In fiscal year 2022, we received the benefit from our Receivables Purchase Agreement ("RPA"), under which we can sell certain US-originated accounts receivable balances. Prior to September 30, 2022, we sold a full year of Assessments Australia business.
The year-over-year declinecustomer invoice for $60.4 million. Although we sold these receivables, we maintained administrative responsibilities over cash collection. Having sold the invoice, the customer payment was received on September 30, 2022, and was treated as restricted cash before being remitted to Wells Fargo in the value of the British Pound has hadOctober 2022. This resulted in a significant effect on the segment. On a constant currency basis, revenue and cost of revenue would have increased 2.7% and 5.1%, respectively.
We anticipate that our resultslarge financing cash inflow in the Human Services Segment for fiscal year 2018 will be tempered by2022, and a number of new contracts which arecorresponding outflow in their early stages. These contracts tend to have outcome-based payments which take time to achieve. Accordingly, no outcome based payments will occur in the early months of these contracts. A mature contract should have a steady flow of such outcome-based payments.
Fiscal year 2016 versus fiscal year 20152023.
ChangesCash in revenue, cost of revenue and gross profit for fiscal year 2016 are summarized below.Foreign Locations
|
| | | | | | | | | | | | | | | | | | | | | |
| | | Revenue | | Cost of Revenue | | Gross Profit |
| (dollars in thousands) | | Dollars | | Percentage change | | Dollars | | Percentage change | | Dollars | | Percentage change |
| Balance for fiscal year 2015 | | $ | 488,099 |
| | |
| | $ | 348,136 |
| | |
| | $ | 139,963 |
| | |
|
| Organic growth | | 6,899 |
| | 1.4 | % | | 23,398 |
| | 6.7 | % | | (16,499 | ) | | (11.8 | )% |
| Acquired growth | | 38,817 |
| | 8.0 | % | | 26,234 |
| | 7.5 | % | | 12,583 |
| | 9.0 | % |
| Currency effect compared to the prior period | | (20,487 | ) | | (4.2 | )% | | (16,282 | ) | | (4.7 | )% | | (4,205 | ) | | (3.0 | )% |
| Balance for fiscal year 2016 | | $ | 513,328 |
| | 5.2 | % | | $ | 381,486 |
| | 9.6 | % | | $ | 131,842 |
| | (5.8 | )% |
Revenue increased by 5.2% to $513.3 million. Gross profit decreased by 5.8% and operating income decreased by 21%. Revenue was driven by:
The ramp-up of the new Australian jobactive contract, which commenced in late fiscal year 2015. This contract resulted in higher revenue and costs, but in fiscal 2016 it operated at a lower margin than its predecessor contract;
Revenue from Assessments Australia and a full year of revenue from Remploy;
Anticipated declines in the U.K. Work Programme, owing to lower volumes and referrals with the expected wind down of the contract in 2017; and
The detrimental effect of foreign currency declines.
The expected declines in gross and operating income were principally caused by the ongoing ramp-up of the jobactive contract in Australia.
The majority of the SG&A increase was driven by a full year of Remploy activity and the acquisition of Assessments Australia.
Liquidity and capital resources
Our principal source of liquidity remains our cash flows from operations. These cash flows are used to fund our ongoing operations and working capital needs as well as investments in capital infrastructure and our share repurchases. These operating cash flows are driven by our contracts and their payment terms. For many contracts, we are reimbursed for the costs of startup operations, although there may be a gap between incurring and receiving these funds. Other factors which may cause shortfalls in cash flows include contract terms where payments are tied to outcome deliveries, which may not correspond with the costs incurred to achieve these outcomes and short-term delays where government budgets are constrained.
To supplement our operating cash flows, we maintain and utilize our credit facility. We used this facility to fund our acquisitions of Acentia and Ascend, as well as short-term borrowings to cover some immediate working capital needs. At September 30, 2017, we had no borrowings under the credit facility. In September 2017, we extended the life of our credit facility to September 2022, which allows us to borrow up to $400 million, subject to standard covenants. We believe our cash flows from operations should be sufficient to meet our day-to-day requirements.
Our cash balances are held in the following locations and denominations (in thousands of U.S. Dollars):
|
| | | |
| | As of September 30, 2017 |
| U.S. Dollar denominated funds held in the United States | $ | 42,012 |
|
| U.S. Dollar denominated funds held in foreign locations | 60,572 |
|
| Funds held in foreign locations in local currencies | 63,668 |
|
Where possible, we hold surplus funds in foreign locations in United States Dollars. This mitigates our exposure to fluctuations between the United States Dollar and foreign currencies. We have no requirement or intent to remit cash held infunds from our foreign locations to the U.S.United States. We will continue to explore opportunities to remit additional funds, taking into consideration the working capital requirements and relevant tax rules in each jurisdiction. When we are unable to remit funds back without incurring a penalty, we will consider undistributed earnings of our foreign subsidiaries to bethese funds indefinitely reinvested outside of the U.S. and, accordingly, nountil such time as these restrictions are changed. As a result, we do not record U.S. deferred income taxes on any funds held in foreign jurisdictions. We have been recorded with respectnot attempted to calculate our potential liability from any transfer of these funds, as any such earnings in accordance with the relevant accounting guidance for income taxes. Should these earnings be remitted as dividends,transaction might include tax planning strategies that we may be subject to additional U.S. taxes, net of allowable foreign tax credits. At this time,have not fully explored. Accordingly, it is not practicablepossible to estimate the amountpotential tax obligations if we were to remit all of our funds from foreign locations to the United States.
Free Cash Flow (Non-GAAP)
| | | | | | | | | | | |
| Table MD&A 10: Free Cash Flow (Non-GAAP) |
| For the Year Ended September 30, |
| 2023 | | 2022 |
| (in thousands) |
| Net cash provided by operating activities | $ | 314,340 | | | $ | 289,839 | |
| Purchases of property and equipment and capitalized software | (90,695) | | | (56,145) | |
| Free cash flow (Non-GAAP) | $ | 223,645 | | | $ | 233,694 | |
Material Cash Requirements from Contractual Obligations
Credit Facilities
Our principal debt agreement is with JPMorgan Chase Bank N.A. (the "Credit Agreement"). At September 30, 2023, we owed $1.25 billion under the Credit Agreement, with access to an additional $600.0 million through a revolving credit facility. Mandatory repayments are required under this agreement through May 2028, when the agreement ends, and must be renegotiated or the funds repaid.
The Credit Agreement contains a number of covenants with which we are expected to comply. Failure to meet these requirements would result in a need to renegotiate the agreement or a requirement to repay our outstanding debt in full. There are two financial covenants, both defined in the Credit Agreement.
•Our Consolidated Net Total Leverage Ratio means, for any additional taxes which may be payabletwelve-month period, the ratio of our Funded Debt, offset by up to $75 million of unrestricted cash (Consolidated Total Leverage), against our Consolidated EBITDA (as defined by the Credit Agreement). To comply with our Credit Agreement, this ratio cannot exceed 4.00:1.00 at the end of each quarter, with a step up to 4.50:1.00 under certain circumstances. This ratio also determines both our interest rate and the charge we pay on the undistributed earnings given the potential changes in legislation and the tax planning alternatives we could employ, should we decide to repatriate these earnings in a tax-efficient manner. Our priorities for cash utilization remain unchanged. We intend to:
Actively pursue new growth opportunities;
Maintain our quarterly dividend program; and
Make repurchasesunused component of our own shares where opportunities arise to do so.revolving credit facility, with the charge increasing as the leverage ratio increases.
The following table provides a summary•Our Consolidated Net Interest Coverage Ratio means, for any twelve-month period, the ratio of our cash flow information forConsolidated EBITDA against our Consolidated Net Interest Expense as defined by the three years endedCredit Agreement. To comply with our Credit Agreement, this ratio cannot be less than 3.00:1.00 at the end of each quarter.
Consolidated EBITDA also drives certain permissions within the Credit Agreement, such as the level of investment we are entitled to make without seeking additional approval from our lenders.
Our Credit Agreement defines Consolidated EBITDA, as well as other components of the calculations above. The definition of Consolidated EBITDA requires us to include adjustments not typically included within EBITDA, including unusual, non-recurring expenses, certain non-cash adjustments, the pro forma effects of acquisitions and disposals, and estimated synergies from acquisitions. As a result, Consolidated EBITDA as defined by the Credit Agreement may not be comparable to EBITDA or related or similarly-titled measures presented by other companies.
We have summarized below the components of our two financial ratio calculations, including the components of Consolidated EBITDA as defined by the Credit Agreement, which are included within our financial statements. At September 30, 2017.
|
| | | | | | | | | | | | |
| | | Year ended September 30, |
| (dollars in thousands) | | 2017 | | 2016 | | 2015 |
| Net cash provided by/(used in): | | |
| | |
| | |
|
| Operations | | $ | 337,200 |
| | $ | 180,026 |
| | $ | 206,217 |
|
| Investing activities | | (25,221 | ) | | (87,103 | ) | | (393,872 | ) |
| Financing activities | | (215,429 | ) | | (96,842 | ) | | 111,115 |
|
| Effect of exchange rates on cash and cash equivalents | | 3,503 |
| | (4,554 | ) | | (6,900 | ) |
| Net increase/(decrease) in cash and cash equivalents | | $ | 100,053 |
| | $ | (8,473 | ) | | $ | (83,440 | ) |
Cash provided by operations for the years ended September 30, 2017, 2016 and 2015 was $337.2 million, $180.0 million and $206.2 million, respectively. The factors influencing2023, we were in compliance with all applicable covenants of our Credit Agreement. We do not believe that these cash flows are:
Year-over-year increasescovenants represent a significant restriction in operating profits,
Improvements in cash collections, most notably within the United States,
Advanced payments for contracts in fiscal year 2015 which did not recur to the same extent in later years, and
The timing of tax payments.
We measure our ability to collect receivables from customers usingoperate our Days Sales Outstanding (DSO) calculation. We have a target range for DSObusiness or to pay our dividends.
| | | | | | | | | | | |
| Table MD&A 11: Reconciliation of Net Income to Consolidated EBITDA as defined by our Credit Agreement |
| For the Year Ended September 30, |
| 2023 | | 2022 |
| (in thousands) |
| Net income | $ | 161,792 | | | $ | 203,828 | |
| Adjustments: | | | |
| Interest expense | 84,138 | | | 45,965 | |
| Other expense, net | 363 | | | 2,835 | |
| Provision for income taxes | 48,501 | | | 73,270 | |
| Amortization of intangibles | 94,591 | | | 90,465 | |
| Stock compensation expense | 29,522 | | | 30,476 | |
| Acquisition-related expenses | 575 | | | 332 | |
| Gain on sale of land and building | — | | | (11,046) | |
| Loss on sale of businesses | 883 | | | — | |
| Depreciation and amortization of property, equipment, and capitalized software | 54,725 | | | 42,330 | |
| Pro forma and other adjustments permitted by our Credit Agreement | 69,892 | | | 30,032 | |
| Consolidated EBITDA (as defined by our Credit Agreement) | $ | 544,982 | | | $ | 508,487 | |
| | | | | | | | | | | |
| Table MD&A 12: Consolidated Net Total Leverage Ratio | | | |
| For the Year Ended September 30, |
| 2023 | | 2022 |
| (in thousands, except ratio data) |
| Funded Debt (as defined by our Credit Agreement) | $ | 1,257,529 | | | $ | 1,366,314 | |
| Cash and cash equivalents up to $75 million | 65,405 | | | 40,658 | |
| Consolidated Net Total Leverage (as defined by our Credit Agreement) | $ | 1,192,124 | | | $ | 1,325,656 | |
| | | |
| Consolidated Net Total Leverage Ratio (as defined by our Credit Agreement) | 2.19 | | | 2.61 | |
| | | | | | | | | | | |
| Table MD&A 13: Consolidated Net Interest Coverage Ratio | | | |
| For the Year Ended September 30, |
| 2023 | | 2022 |
| (in thousands, except ratio data) |
| Consolidated EBITDA (as defined by our Credit Agreement) | $ | 544,982 | | | $ | 508,487 | |
| | | |
| Interest expense | 84,138 | | | 45,965 | |
| Components of other income/expense, net allowed in ratio calculation | 2,684 | | | (118) | |
| Consolidated Net Interest Expense (as defined by our Credit Agreement) | $ | 86,822 | | | $ | 45,847 | |
| | | |
| Consolidated Net Interest Coverage Ratio (as defined by our Credit Agreement) | 6.28 | | | 11.09 | |
Leases
As of September 30, 2017, our DSO was 63 days.
Our 2015 fiscal year had the benefit2023, we reported current and long-term operating lease liabilities of two large contracts, the HAAS contract and jobactive, which provided up-front payments to cover startup and infrastructure costs.
Our tax payments for September 30, 2017, 2016 and 2015 were $87.8 million, $108.3$49.9 million and $81.3$129.4 million, respectively.
We anticipate that our operating cash flows in 2018 will decline from those reported in 2017. The significant improvement in cash collections, and resultant decline in DSO of seven days, is unlikely to be repeated. We note that the early or late payment of invoices from our largest customers may result in significant fluctuations in our cash flows from those anticipated.
In both fiscal years 2016 and 2015, we incurred significant cash outflows related to investing activities. These included:
The acquisitions of Acentia and Remploy in fiscal year 2015,
The acquisitions of Assessments Australia and Ascend in fiscal year 2016,
A significant infrastructure build-out in the United States, principally focused on the our information technology, and
Contract startups for HAAS and jobactive, which required initial up-front investment.
We acquired Revitalised in fiscal year 2017 with a cash payment of $2.7 million. Additional payments are anticipated in fiscal year 2018. We also reported cash inflows in fiscal years 2017 and 2016 from the sale of our K-12 Education business of $1.0 million and $5.5 million, respectively.
Our payments for infrastructure have declined following investments in prior years. We anticipate that our cash flows will return to a level consistent with our depreciation expense in fiscal year 2018 although our actions may be affected by startups requirements on any new contracts we may win.
Our cash flows from financing activities have been driven by our use of our credit facility, our repurchases of our own common stock and our quarterly dividend.
In fiscal year 2015, we utilized our credit facility to fund the acquisitions of Acentia, as well as to fund short-term working capital needs. Commencing in the fourth quarter of fiscal year 2016, we have repaid these borrowings in full, principally from our United States operating cash flows. At September 30, 2017, we had $399.3 million available to borrow, which we believe will be sufficient to cover our operating and other capital requirements.
We repurchased 0.6 million, 0.6 million and 1.6 million shares of common stock during fiscal years 2017, 2016 and 2015, respectively at a total cost of $143.0 million. At September 30, 2017, we had $109.9 million available for future repurchases under a plan approved by our Board of Directors. Our share repurchases are at the discretion of our Board of Directors and depend upon our future operations and earnings, capital requirements general financial condition, contractual restrictions and other factors our Board of Directors may deem relevant. Based upon our shares repurchased and our expectations for future purchases, we are anticipating that our diluted number of shares for fiscal year 2018 will be approximately 66.5 million.
Since the second half of fiscal year 2011, we have paid a quarterly dividend of $0.045 per common share. This has resulted in a regular cash outflow of approximately $12 million per year. Our next dividend is to be paid on November 30, 2017 to shareholders of record on November 15, 2017. Continued payment of the dividend is dependent upon board discretion.
In fiscal years 2015 and 2016, the United States Dollar gained in strength over the other international currencies we use, including a sharp drop in the value of the British Pound in June 2016. The detrimental effect of these declines is shown as a reduction in cash through the effect of exchange rates. During fiscal year 2017, our foreign currencies have strengthened, resulting in a beneficial exchange effect.
To supplement our statements of cash flows presented on a GAAP basis, we use the measure of free cash flow to analyze the funds generated from operations.
|
| | | | | | | | | | | | |
| | | Year ended September 30, |
| (dollars in thousands) | | 2017 | | 2016 | | 2015 |
| Cash provided by operations | | $ | 337,200 |
| | $ | 180,026 |
| | $ | 206,217 |
|
| Purchases of property and equipment and capitalized software costs | | (24,154 | ) | | (46,391 | ) | | (105,149 | ) |
| Free cash flow | | $ | 313,046 |
| | $ | 133,635 |
| | $ | 101,068 |
|
Obligations and commitments
The following table summarizesbalances represent our contractual obligations at September 30, 2017 that require the Companyobligation to make future cash payments:
|
| | | | | | | | | | | | | | | | | | | | |
| | | Payments due by period |
| (dollars in thousands) | | Total | | Less than
1 year | | 1 - 3
years | | 3 - 5
years | | More than
5 years |
| Operating leases | | $ | 175,077 |
| | $ | 69,482 |
| | $ | 90,682 |
| | $ | 14,672 |
| | $ | 241 |
|
| Debt(1) | | 668 |
| | 141 |
| | 282 |
| | 245 |
| | — |
|
| Deferred compensation plan liabilities(2) | | 32,444 |
| | 1,737 |
| | 2,158 |
| | 1,255 |
| | 27,294 |
|
| Total(3) | | $ | 208,189 |
| | $ | 71,360 |
| | $ | 93,122 |
| | $ | 16,172 |
| | $ | 27,535 |
|
| |
(1) | The debt balance of $0.7 million at September 30, 2017 is interest free. Accordingly, no estimated interest payments have been included within the balances above. |
| |
(2) | Deferred compensation plan liabilities are typically payable at times elected by the employee at the time of deferral. The timing of these payments are based upon elections in place at September 30, 2017, but these may be subject to change. Payments falling due may be deferred again by the employee, delaying the obligation. Payments may also be accelerated if an employee ceases employment with us or applies for a |
hardship payment. At September 30, 2017,payments on our leases, discounted to reflect our cost of borrowing. The majority of these leases are for real estate. In the event that we held assetsvacate a location, we may be obligated to continue making lease payments. Where possible, we mitigate this risk by including clauses allowing for the termination of $28.6 million in a Rabbi Trust which could be used to meet these obligations.
| |
(3) | Duelease agreements if the contract the location covers is terminated by our customer. See "Note 10. Leases" to the uncertainty with respect to the timing of future cash flows associated with the Company's unrecognized income tax benefits at September 30, 2017, we are unable to reasonably estimate settlements with taxing authorities. The above table does not reflect unrecognized income tax benefits of approximately $1.1 million, of which approximately $0.6 million is related interest and penalties. See "Note 15. Income taxes" of the Consolidated Financial Statements for a further discussion on income taxes. |
The contractual obligations table also omits our liabilities with respect to acquisition-related contingent consideration as part of the Assessments Australia acquisition in fiscal year 2016 and the Revitalised acquisition in fiscal year 2017. See "Note 5. Business combinations and disposal" of our Consolidated Financial Statements for additional information on these balances.regarding our leases, including obligations by fiscal year.
Off-balance sheet arrangements
Other than our operating lease commitments, we do not have material off-balance sheet risk or exposure to liabilities that are not recorded or disclosed in our financial statements. We have significant operating lease commitments for office space; those commitments are generally tied to the period of performance under related contracts. Although on certain contracts we are bound by performance bond commitments and standby letters of credit, we have not had any defaults resulting in draws on performance bonds. Also, we do not speculate in derivative transactions. We utilize interest rate derivatives to add stability to interest expense and to manage our exposure to interest rate movements.
Effects of inflationDeferred compensation plan
As measured by revenue, approximately 35%of September 30, 2023, we reported liabilities of $46.4 million related to our deferred compensation plan. These balances are due to our employees based upon elections they make at the time of deferring their funds. The timing of these payments may change based upon factors, including termination of our business in fiscal year 2017 was conducted under cost-reimbursable pricing arrangements that adjust revenueemployment arrangement with a participant. We maintain a rabbi trust to cover costs increased by inflation. Approximately 5% of the business was time-and-material pricing arrangements where labor rates are often fixed for several years. We generally have been able to price these contracts in a manner that accommodates the rates of inflation experienced in recent years. Our remaining contracts are fixed-price and performance-based and are typically priced to mitigate the risk of our business being adversely affected by inflation.fund this liability.
Critical accounting policiesAccounting Policies and estimatesEstimates
The preparation of financial statements in conformity with accounting principles generally accepted in the U.S. requires us to make estimates and judgments that affect the amounts reported. We consider the accounting policies below to be the most important to our financial position and results of operations either because of the significance of the financial statement item or because of the need to use significant judgment in recording the balance. We base our estimates on historical experience and on various other assumptions that are believed to be reasonable under the circumstances, the results of which form the basis for making judgments about the carrying values of assets and liabilities. Actual results could differ from those estimates. Our significant accounting policies are summarized in "Note 1. Business and summary of significant accounting policies"2. Significant Accounting Policies" of the Consolidated Financial Statements included in Item 8 in this Annual Report on Form 10-K.
Revenue Recognition.Recognition
Although much of our revenue is recognized concurrently with billing or with the passage of time, some of our revenue requires us to make estimates. These estimates are reviewed quarterly, with any changes being recorded as a cumulative catch-up.
Some of our performance-based contract revenue is recognized based upon future milestones defined in each contract. This is the case in many of our employment services contracts in the Outside the U.S. Segment, where we are paid as individuals attain employment milestones, which may take many months to achieve. We recognize revenue on arrangements as work is performedover the period of performance. Our estimates vary from contract to contract but may include the number of participants within a portfolio reaching employment milestones and amountsthe service delivery periods for participants reaching the employment milestone.
We estimate the total variable fees we will receive using the expected value method. We recognize the fees over the expected period of performance. At each reporting period, we update our estimates of the variable fees to represent the circumstances present at the end of the reporting period. We are earned. We consider amountsrequired to be earned once evidence of an arrangement has been obtained, services have been delivered, fees are fixed or determinable and collectability of revenue is reasonably assured.
Approximately 35% ofconstrain our business is derived from cost-plus pricing arrangements. Revenue on cost-plus contracts is recognized based on costs incurred plus the negotiated fee earned. Our key estimates relate to the allocation of indirect costs. Much of the allocation of allowable indirect costsextent that it is based upon rules established by the relevant contract or by reference to U.S. Federal Government standards. While the existence of these rules reduces the risk ofprobable that there will not be a significant error,reversal of cumulative revenue when the allocationuncertainty is resolved. We do not
have a history of significant period of time for an audit to be concluded. The iterative process of an audit provides us with information to refine our estimates for open periods. We have not recorded any significant adjustments to our revenue related to changes in such estimates for any ofconstraints on these contracts.
During the three yearsyear ended September 30, 2017. We2023, we recognized revenue from these performance-based fees of $120.6 million. At September 30, 2023, we recorded $53.9 million of these estimated outcome fees as unbilled receivables, which will be billed and then collected when we reach the targets we anticipate.
Business Combinations and Goodwill
Our balance sheet as of September 30, 2023, includes $1.78 billion of goodwill and $703.6 million of net intangible assets. These assets are current in our submissions of costs to relevant regulators. Although audits of past costs remain open forcreated through business acquisitions, and their creation and maintenance requires certain years, we believe it is unlikely that a significant adjustment to prior periods would occur at this time. We believe that the likelihood of a significant adjustment to revenue would be remote.critical estimates.
On certain performance-based arrangements, our per-transaction fees may be higher in earlier years to compensate for anticipated higher costs at the commencement of contract operations. Where the discount in future fees is considered both significant and incremental,•During an acquisition, we are required to estimate our total future volumes and revenues and allocate an estimated fee to each transaction. We refine these estimates of total future volumes quarterly and we recognize these changes as a cumulative catch-up to our revenue. The sensitivity of these volume estimates is driven by the length of the contract, the size of the discounts and the maturity of the contract. Our greatest revenue volatility from our estimate will typically arise at the mid-point of the contract; in early periods of contract performance, changes to estimates of future volumes will have a smaller true-up; in later periods, there is less likelihood of a significant change in estimate. Although we had a number of contracts with these terms and conditions during the three years ended September 30, 2017, no significant adjustments to revenue were recorded in this period. As of September 30, 2017, many of these contracts are close to maturity and, accordingly, the likelihood of a significant adjustment has diminished. The only significant remaining contract is in our contract with the Department of Education, which is in our U.S. Federal Services Segment. The contract, which has an expected total value of approximately $0.9 billion, has completed its third full year of operations and has up to seven years of operations remaining. Our transaction billing rate for the future periods is approximately 10% lower than it was for the first two years. If, at September 30, 2017, our estimate of future volumes had increased or decreased by five percent, it would not have resulted in a significant adjustment to revenue and operating income.
Where contracts have multiple deliverables, we evaluate these deliverables at the inception of each contract and as each item is delivered. As part of this evaluation, we consider whether a delivered item has value to a customer on a stand-alone basis and whether the delivery of the undelivered items is considered probable and substantially within our control, if a general right of return exists. Where deliverables, or groups of deliverables, have both of these characteristics, we treat each deliverable item as a separate element in the arrangement, allocate a portion of the allocable arrangement consideration using the relative selling price method to each element and apply the relevant revenue recognition guidance to each element. The allocation of revenue to individual elements requires judgment as, in many cases, we do not provide directly comparable services or products on a standalone basis.
Business combinations and goodwill. The purchase price of an acquired business is allocated to tangible assets and separately identifiable intangible assets acquired less liabilities assumed based upon their respective fair values. The excess balance is recorded as goodwill. Accounting for business combinations requires the use of judgment in determining the fair value of all acquired tangible and intangible assets, acquired andas well as liabilities assumed, in order to allocate the purchase priceprice. For many assets acquired and liabilities assumed, the calculation of entities acquired.fair value requires little judgment as balances may be readily convertible to cash receipts or cash payments, or there may be an active market against which to measure value. For the valuation of intangible assets, significant judgment is necessary in identifying and valuing such assets. This valuation will also involve identifying the useful economic life of this asset. Our estimates of these fair values and useful economic lives are based upon assumptions we believe to be reasonable and, where appropriate, include assistance from third-party appraisal firms. The accounting for our acquisitions included determining the fair value of intangible assets representing customer relationships, the VES provider network, and technology. In making our determination of the fair value of these assets, we utilized estimates, the most significant of which were forecasts related to future revenues and profit margins. These assumptions relate to the future performance of the acquired business, are forward-looking, and could be affected by future economic and market conditions. The asset values and asset lives determined at acquisition may change based upon circumstances such as contract terminations or changes in strategy. When this occurs, we may need to accelerate our amortization charges. These assets are also subject to impairment if events indicate that the carrying value of the assets may not be recoverable. For example, our intangible asset balance includes customer relationship assets which, if the customer relationship ends, would require evaluation of the remaining asset life and asset value.
•The excess purchase price over the identified net assets is considered to be goodwill. Goodwill is recorded at the reporting unit level. The identification of our reporting units requires judgment based upon the manner in which our business is operated and the services performed. Our reporting units are consistent with our segments. Where we have acquisitions that provide services to more than one segment or where the acquisition provides benefits across all of our segments, we use judgment to allocate the goodwill balance based upon the relative value we anticipate that each segment will realize.
•Goodwill is not amortized but is subject to impairment testing on an annual basis, or more frequently if impairment indicators arise. Impairment testing is performed at the reporting unit level. This process requires judgment in identifying our reporting units, appropriately allocating goodwill to these reporting units and assessing the fair value of these reporting units. At July 1, 2017,We performed the Company performed its annual impairment test using the qualitative assessment as of July 1, 2023, and determined that there had been no impairment of goodwill. In performing this assessment, the Company utilizes an income approach. Such an approach requires estimation of future operating cash flows including business growth, utilization of working capital and discount rates. The valuation of the business as a whole is compared to the Company's market capital at the date of the acquisition in order to verify the calculation. In all cases, we determinedconcluded that the fair value of oureach of the reporting units was significantly in excess of our carrying value to the extent that a 25% decline in fair value in any reporting unit would not have resulted in an impairment charge.
Long-Lived Assets (Excluding Goodwill). The Company reviews long-lived assets for impairment whenever events or circumstances indicate thatwere greater than the carrying amount of an asset may not be fully recoverable. Examples of indicators include projects performing less well than anticipated or making losses or an identified risk of a contract termination. Where a potential risk is identified, our review is based on our projection of the undiscounted future operating cash flows of the related customer project. To the extent such projections indicate that future undiscounted cash flows are not sufficient to recover the carrying amount of the related assets (the asset group), we recognize a non-cash impairment charge to reduce the carrying amount to equal projected future discounted cash flows. Judgment is required in identifying the indicators of impairment, in identifying the asset group and in estimating the future cash flows.amounts.
No impairment charges were recorded in the three years ending September 30, 2017. During the year ended September 30, 2017, we performed an impairment assessment on long-lived assets with carrying values of $27 million. Although no impairment was identified at this time, we will continue to review for indicators of asset impairment over its remaining life.Contingencies
Contingencies.From time to time, we are involved in legal proceedings, including contract and employment claims, in the ordinary course of business. We assess the likelihood of any adverse judgments or outcomes to these contingencies, as well as potential ranges of probable losses, and establish reserves accordingly. The amount of reserves required may change in future periods due to new developments in each matter or changes in approach to a matter, such as a change in settlement strategy.
Income Taxes. The Company recognizes the financial statement benefitWe are also subject to audits by our government clients on many of our contracts based upon measures such as costs incurred or transactions processed. These audits may take place several years after a tax position only after determiningcontract has been completed. We maintain reserves where we believe a loss is probable and are able to estimate any potential liability that the relevant tax authority would "more likely than not" sustain the position following an audit. For tax positions meeting the "more likely than not" threshold, the amount recognized in the financial statements is the largest benefit that has a greater than 50 percent likelihoodupdated as audits are completed.
Non-GAAP and other measuresOther Measures
We utilize non‑GAAPnon-GAAP measures where we believe it will assist the userusers of our financial statements in understanding our business. The presentation of these measures is meant to complement, but not replace, other financial measures in this document. The presentation of non-GAAP numbers is not meant to be considered in isolation, nor as an alternative to revenue growth, net cash flows from operations orprovided by operating activities, operating income, net income, or earnings per share as measures of performance.performance or liquidity. These non-GAAP measures, as determined and presented by us, may not be comparable to related or similarly titled measures presented by other companies.
In recent years, we have made a number of acquisitions. We believe users of our financial statements wish to evaluate the performance of our underlying business, excluding changes that have arisen due to businesses acquired. We provide organic revenue growth as a useful basis for assessing this. To calculate organic revenue growth, we compare current year revenue excluding revenue from these acquisitions to our prior year revenue.
In fiscal year 2017, 28%2023, 14% of our revenue was generated outside the U.S. We believe that users of our financial statements wish to understand the performance of our foreign operations using a methodology whichthat excludes the effect of year-over-year exchange rate fluctuations. To calculate year-over-year currency movement, we determine the current year’sfiscal year's results for all foreign businesses using the exchange rates in the prior fiscal year.
In recent years, we have made a number of acquisitions. We referbelieve users of our financial statements wish to this adjustedevaluate the performance of our operations, excluding changes that have arisen due to businesses acquired or disposed of. We identify acquired revenue and cost of revenue by showing these results for periods for which no comparative results exist within our financial statements. We identify revenue and cost of revenue that has been disposed of in a similar manner. This information is supplemented by our calculations of organic growth. To calculate organic growth, we compare current fiscal year results, excluding transactions from acquisitions or disposals, to our prior fiscal year results.
Our recent acquisitions have resulted in significant intangible assets, which are amortized over their estimated useful lives. We believe users of our financial statements wish to understand the performance of the business by using a methodology that excludes the amortization of our intangible assets. During fiscal year 2023, we have also incurred losses on sales of businesses and taken an impairment charge on a "constant currency basis."business sold in early fiscal year 2024. We believe that providing supplemental measures that exclude the impact of the items detailed below is useful to investors in evaluating our core operations and results in relation to past periods. Accordingly, we have calculated our operating income, net income, and diluted earnings per share, excluding the effect of the amortization of intangible assets and divestiture-related charges. We have included a table showing our reconciliation of these income measures to their corresponding GAAP measures.
| | | | | | | | | | | |
| Table MD&A 14: Non-GAAP Adjusted Results - Operating Income, Net Income, and Diluted Earnings per Share |
| For the Year Ended September 30, |
| 2023 | | 2022 |
| (dollars in thousands, except per share data) |
| Operating income | $ | 294,794 | | | $ | 325,898 | |
| Add back: Amortization of intangible assets | 94,591 | | | 90,465 | |
| Add back: Divestiture-related charges | 3,751 | | | — | |
| Adjusted operating income excluding amortization of intangible assets and divestiture-related charges (Non-GAAP) | $ | 393,136 | | | $ | 416,363 | |
| Adjusted operating income margin excluding amortization of intangible assets and divestiture-related charges (Non-GAAP) | 8.0 | % | | 9.0 | % |
| | | |
| Net income | $ | 161,792 | | | $ | 203,828 | |
| Add back: Amortization of intangible assets, net of tax | 69,714 | | | 66,786 | |
| Add back: Divestiture-related charges | 3,751 | | | — | |
| Adjusted net income excluding amortization of intangible assets and divestiture-related charges (Non-GAAP) | $ | 235,257 | | | $ | 270,614 | |
| | | |
| Diluted earnings per share | $ | 2.63 | | | $ | 3.29 | |
| Add back: Effect of amortization of intangible assets on diluted earnings per share | 1.14 | | | 1.08 | |
| Add back: Effect of divestiture-related charges on diluted earnings per share | 0.06 | | | — | |
| Adjusted diluted earnings per share excluding amortization of intangible assets and divestiture-related charges (Non-GAAP) | $ | 3.83 | | | $ | 4.37 | |
In order to sustain our net cash flows from operations,provided by operating activities, we require regular refreshing ofregularly refresh our fixed assets and technology. We believe that users of our financial statements wish to understand the cash flows that directly correspond with our operations and the investments we must make in those operations using a methodology whichthat combines net cash provided by operating cash flowsactivities and capital expenditures. We provide free cash flow to complement our statementconsolidated statements of cash flows. Free cash flow shows the effects of the Company’sour operations and routinereplacement capital expenditures and excludes the cash flow effects of acquisitions, share repurchases,purchases of our common stock, dividend payments, and other financing transactions. We have provided a reconciliation of net cash provided by operating activities to free cash flow to cash provided by operations.in "Liquidity and Capital Resources."
To sustain our operations, our principal source of financing comes from receiving payments from our customers. We believe that users of our financial statements wish to evaluate our efficiency in converting revenue into cash receipts. Accordingly, we provide DSO, which we calculate by dividing billed and unbilled receivable balances at the end of each quarter by revenue per day for the period. Revenue per day for a quarter is determined by dividing total revenue by 91 days.
During fiscal year 2017, we utilized our credit facility. Our credit agreement includes the defined term Consolidated EBITDA and our calculation
|
| | | | | | | | | | | | |
| | | Year ended September 30, |
| (in thousands) | | 2017 | | 2016 | | 2015 |
| Net income attributable to MAXIMUS | | $ | 209,426 |
| | $ | 178,362 |
| | $ | 157,772 |
|
| Interest expense | | 379 |
| | 3,466 |
| | 673 |
|
| Provision for income taxes | | 102,053 |
| | 105,808 |
| | 99,770 |
|
| Amortization of intangible assets | | 12,208 |
| | 13,377 |
| | 9,348 |
|
| Stock compensation expense | | 21,365 |
| | 18,751 |
| | 17,237 |
|
| Acquisition-related expenses | | 83 |
| | 832 |
| | 4,745 |
|
| Gain on sale of a business | | (650 | ) | | (6,880 | ) | | — |
|
| Adjusted EBITA | | 344,864 |
| | 313,716 |
| | 289,545 |
|
| Depreciation and amortization of property, plant, equipment and capitalized software | | 55,769 |
| | 58,404 |
| | 46,849 |
|
| Adjusted EBITDA | | $ | 400,633 |
| | $ | 372,120 |
| | $ | 336,394 |
|
ITEMItem 7A. Quantitative and Qualitative Disclosures About Market Risk.Risk
Our exposureIn the normal course of business, we are exposed to marketfinancial risks generally relates tosuch as changes in interest rates, foreign currency exchange rates.rates, and counterparty risk. We do not enter into financial instruments for trading purposes.
AtForeign Currency Risk
As of September 30, 2017 and 2016,2023, we held net assets denominated in currencies other than the U.S. Dollar of $186.8$210.4 million. Of this balance, we had net monetary assets of $91.7 million and $203.9 million, respectively. Of these balances, cash and cash equivalents comprised $63.7 millionof $31.1 million. We consider monetary assets to be those which hold a fair value close to their book value and $63.0 million, respectively. Accordingly, in the eventwhich represent a recent cash outflow or which will become a cash inflow or outflow within a short period of atime. These assets and liabilities are typically cash, billed, billable, and unbilled accounts receivable, current prepaid expenses, operating lease right-of-use assets, accounts payable, accrued compensation, deferred revenue, lease liabilities, and debt.
A hypothetical 10% favorable or unfavorable exchange rate movement across these currencies we would have reported the following incremental effects on our comprehensive income and our cash flow statement (in thousands).statement.
|
| | | | | | | |
| | As of September 30, |
| | 2017 | | 2016 |
| Comprehensive income attributable to MAXIMUS | $ | (18,680 | ) | | $ | (20,390 | ) |
| Net decrease in cash and cash equivalents | (6,370 | ) | | (6,300 | ) |
| | | | | | | | | | | |
| Table 7A.1: Exposure to Currency Risk | | | |
| As of September 30, |
| 2023 | | 2022 |
| (in thousands) |
| Change in comprehensive income attributable to Maximus | $ | 21,036 | | | $ | 15,657 | |
| Change in net monetary assets | $ | 9,171 | | | $ | 6,127 | |
| Change in cash and cash equivalents | $ | 3,113 | | | $ | 3,867 | |
Where possible, we mitigate our foreign currency risks. Our operations typically incur costs and cash outflows in the same currency as their revenue. We identify surplus funds in foreign locations and place them intoin entities with the United StatesU.S. Dollar as their functional currency. This mitigates our
Interest Rate Risk
Our principal exposure to interest rates relates to our debt. At September 30, 2023, we owed a gross balance of $1.26 billion associated with debt in the United States and in foreign currencies.locations.
Our principal debt agreement incurs interest based upon a fixed rate, applicable spread, and a market rate. The market rate is based upon the Secured Overseas Funding Rate ("SOFR"). A rise in interest rates would increase our interest expense, and a reduction in interest rates would decrease our interest expense. We mitigate this risk through interest rate swaps. At September 30, 2023, $650.0 million of our foreign currency exchange risks withindebt-carrying value was hedged with-fixed interest rate swaps.
We based the following sensitivity calculation on the SOFR rate of 5.3% in accordance with the most recent measurement date specified in our operating divisions through incurring costs and cash outflowsCredit Agreement. A 100 basis point change in interest rates would have the same currency as our revenue.following impact of net income:
| | | | | | | | | | | |
| Table 7A.2: Exposure to Interest Rate Risk | | | |
| As of September 30, |
| 2023 | | 2022 |
| (in thousands) |
| 100 basis point increase impact on net income | $ | (6,075) | | | $ | (10,633) | |
| 100 basis point decrease impact on net income | $ | 6,075 | | | $ | 10,633 | |
Counterparty Risk
We are exposed to interest rate risk throughcredit losses in the event of nonperformance by the counterparties to our derivative instrument. Our counterparty has investment-grade credit facility whenratings; accordingly, we utilize it. Atanticipate that the counterparty will be able to fully satisfy their obligations under the contracts. Our agreement outlines the conditions upon which we or the counterparty are required to post collateral. As of September 30, 2017,2023, we had no outstanding borrowings oncollateral posted with our credit facility and, accordingly, no exposurecounterparty related to interest rate fluctuations. In the final quarterderivatives.
ITEMItem 8. Financial Statements and Supplementary Data.Data
The following consolidated financial statements
Report of Independent Registered Public Accounting Firm
To the Shareholders and supplementary data are included as part of this Annual Report on Form 10-K:
REPORT OF ERNST & YOUNG LLP,
INDEPENDENT REGISTERED PUBLIC ACCOUNTING FIRM,
ON THE AUDITED CONSOLIDATED FINANCIAL STATEMENTS
Board of Directors and Shareholders
MAXIMUS,of Maximus, Inc.
Opinion on the Financial Statements
We have audited the accompanying consolidated balance sheets of MAXIMUS,Maximus, Inc. (the Company) as of September 30, 20172023 and 2016, and2022, the related consolidated statements of operations,, comprehensive income, changes in shareholders' equity, and cash flows for each of the three years in the period ended September 30, 2017. 2023, and the related notes (collectively referred to as the "consolidated financial statements"). In our opinion, the consolidated financial statements present fairly, in all material respects, the financial position of the Company at September 30, 2023 and 2022, and the results of its operations and its cash flows for each of the three years in the period ended September 30, 2023, in conformity with U.S. generally accepted accounting principles.
We also have audited, in accordance with the standards of the Public Company Accounting Oversight Board (United States) (PCAOB), the Company’s internal control over financial reporting as of September 30, 2023, based on criteria established in Internal Control-Integrated Framework issued by the Committee of Sponsoring Organizations of the Treadway Commission (2013 framework) and our report dated November 16, 2023, expressed an unqualified opinion thereon.
Basis for Opinion
These financial statements are the responsibility of the Company's management. Our responsibility is to express an opinion on thesethe Company's financial statements based on our audits.
We are a public accounting firm registered with the PCAOB and are required to be independent with respect to the Company in accordance with the U.S. federal securities laws and the applicable rules and regulations of the Securities and Exchange Commission and the PCAOB.
We conducted our audits in accordance with the standards of the Public Company Accounting Oversight Board (United States).PCAOB. Those standards require that we plan and perform the audit to obtain reasonable assurance about whether the financial statements are free of material misstatement. An audit includesmisstatement, whether due to error or fraud. Our audits included performing procedures to assess the risks of material misstatement of the financial statements, whether due to error or fraud, and performing procedures that respond to those risks. Such procedures included examining, on a test basis, evidence supportingregarding the amounts and disclosures in the financial statements. An auditOur audits also includes assessingincluded evaluating the accounting principles used and significant estimates made by management, as well as evaluating the overall presentation of the financial statement presentation.statements. We believe that our audits provide a reasonable basis for our opinion.
Critical Audit Matter
In our opinion,The critical audit matter communicated below is a matter arising from the current period audit of the financial statements referredthat was communicated or required to above present fairly,be communicated to the audit committee and that: (1) relates to accounts or disclosures that are material to the financial statements and (2) involved our especially challenging, subjective or complex judgments. The communication of the critical audit matter does not alter in all material respects,any way our opinion on the consolidated financial positionstatements, taken as a whole, and we are not, by communicating the critical audit matter below, providing a separate opinion on the critical audit matter or on the accounts or disclosures to which it relates.
We also have audited, in accordance with the standards of the Public Company Accounting Oversight Board (United States), MAXIMUS, Inc.’s internal control over financial reporting as of September 30, 2017, based on criteria established in Internal Control-Integrated Framework issued by the Committee of Sponsoring Organizations of the Treadway Commission (2013 framework) and our report dated November 20, 2017 expressed an unqualified opinion thereon.
| | | | | |
| Revenue recognition – Measuring Variable Consideration in Certain Performance-based Revenue Contracts |
| Description of the Matter | As described in Note 2 and Note 4 to the consolidated financial statements, in certain performance-based contracts, the Company recognizes revenue based on future milestones defined in each contract. Revenue recognition for certain of these contracts involves estimation of variable consideration utilizing management’s judgments about performance related to future outcomes. Significant changes in these estimates could have a material effect on the Company’s results of operations. During the year ended September 30, 2023, approximately $120.6 million of revenue was recorded on contracts that included an estimate related to contract performance for future outcomes. Auditing the Company's measurement of variable consideration for these performance-based contracts requires judgment because the calculation involves estimates of future milestones. This estimate reflects management’s estimates of the number of participants within a portfolio reaching employment milestones and the service delivery period for participants reaching the employment milestones. |
| |
| How We Addressed the Matter in Our Audit | We obtained an understanding, evaluated the design and tested the operating effectiveness of controls over the Company’s process to calculate variable consideration, including determining the underlying assumptions about the number of participants within a portfolio reaching employment milestones and the service delivery period for participants reaching the employment milestones. To test the variable consideration, our audit procedures included, among others, evaluating the significant judgments and the completeness and accuracy of the underlying data used in management’s calculation of variable consideration. For example, we tested management’s estimate of the number of participants within a portfolio reaching employment milestones by comparing the amounts estimated to historical results, inclusive of changes to the current period environment, and performing sensitivity analyses to evaluate the changes in variable consideration that could result from changes in the Company’s significant assumptions. |
| | | | | |
| /s/ Ernst & Young LLP | |
| |
Tysons, Virginia | We have served as the Company's auditor since 1996. |
| |
| Tysons, Virginia | |
November 20, 201716, 2023 | |
MAXIMUS,Maximus, Inc.
CONSOLIDATED STATEMENTS OF OPERATIONSConsolidated Statements of Operations
(Amounts in thousands, except per share data)
|
| | | | | | | | | | | |
| | Year ended September 30, |
| | 2017 | | 2016 | | 2015 |
| Revenue | $ | 2,450,961 |
| | $ | 2,403,360 |
| | $ | 2,099,821 |
|
| Cost of revenue | 1,839,056 |
| | 1,841,169 |
| | 1,587,104 |
|
| Gross profit | 611,905 |
| | 562,191 |
| | 512,717 |
|
| | | | | | |
| Selling, general and administrative expenses | 284,510 |
| | 268,259 |
| | 238,792 |
|
| Amortization of intangible assets | 12,208 |
| | 13,377 |
| | 9,348 |
|
| Restructuring costs | 2,242 |
| | — |
| | — |
|
| Acquisition-related expenses | 83 |
| | 832 |
| | 4,745 |
|
| | | | | | |
| Gain on sale of a business | 650 |
| | 6,880 |
| | — |
|
| Operating income | 313,512 |
| | 286,603 |
| | 259,832 |
|
| | | | | | |
| Interest expense | 2,162 |
| | 4,134 |
| | 1,398 |
|
| | | | | | |
| Other income, net | 2,885 |
| | 3,499 |
| | 1,385 |
|
| Income before income taxes | 314,235 |
| | 285,968 |
| | 259,819 |
|
| Provision for income taxes | 102,053 |
| | 105,808 |
| | 99,770 |
|
| Net income | 212,182 |
| | 180,160 |
| | 160,049 |
|
| Income attributable to noncontrolling interests | 2,756 |
| | 1,798 |
| | 2,277 |
|
| Net income attributable to MAXIMUS | $ | 209,426 |
| | $ | 178,362 |
| | $ | 157,772 |
|
| Basic earnings per share attributable to MAXIMUS | $ | 3.19 |
| | $ | 2.71 |
| | $ | 2.37 |
|
| Diluted earnings per share attributable to MAXIMUS | $ | 3.17 |
| | $ | 2.69 |
| | $ | 2.35 |
|
| Dividends per share | $ | 0.18 |
| | $ | 0.18 |
| | $ | 0.18 |
|
| Weighted average shares outstanding: | |
| | |
| | |
|
| Basic | 65,632 |
| | 65,822 |
| | 66,682 |
|
| Diluted | 66,065 |
| | 66,229 |
| | 67,275 |
|
See accompanying notes to consolidated financial statements.
MAXIMUS, Inc.
CONSOLIDATED STATEMENTS OF COMPREHENSIVE INCOME
(Amounts in thousands)
|
| | | | | | | | | | | |
| | Year ended September 30, |
| | 2017 | | 2016 | | 2015 |
| Net income | $ | 212,182 |
| | $ | 180,160 |
| | $ | 160,049 |
|
| Foreign currency translation adjustments | 8,549 |
| | (13,828 | ) | | (22,570 | ) |
| Interest rate hedge, net of income taxes of $-, $(16) and $16 | 1 |
| | 24 |
| | (25 | ) |
| Comprehensive income | 220,732 |
| | 166,356 |
| | 137,454 |
|
| Comprehensive income attributable to noncontrolling interests | 2,756 |
| | 1,798 |
| | 2,277 |
|
| Comprehensive income attributable to MAXIMUS | $ | 217,976 |
| | $ | 164,558 |
| | $ | 135,177 |
|
| | | | | | | | | | | | | | | | | |
| For the Year Ended September 30, |
| 2023 | | 2022 | | 2021 |
| (in thousands, except per share amounts) |
| Revenue | $ | 4,904,728 | | | $ | 4,631,018 | | | $ | 4,254,485 | |
| Cost of revenue | 3,876,120 | | | 3,691,208 | | | 3,307,510 | |
| Gross profit | 1,028,608 | | | 939,810 | | | 946,975 | |
| Selling, general, and administrative expenses | 639,223 | | | 534,493 | | | 494,088 | |
| Amortization of intangible assets | 94,591 | | | 90,465 | | | 44,357 | |
| Gain on sale of land and building | — | | | 11,046 | | | — | |
| Operating income | 294,794 | | | 325,898 | | | 408,530 | |
| Interest expense | 84,138 | | | 45,965 | | | 14,744 | |
| Other expense, net | 363 | | | 2,835 | | | 10,105 | |
| Income before income taxes | 210,293 | | | 277,098 | | | 383,681 | |
| Provision for income taxes | 48,501 | | | 73,270 | | | 92,481 | |
| Net income | $ | 161,792 | | | $ | 203,828 | | | $ | 291,200 | |
| | | | | |
| Earnings per share: | | | | | |
| Basic | $ | 2.65 | | | $ | 3.30 | | | $ | 4.69 | |
| Diluted | $ | 2.63 | | | $ | 3.29 | | | $ | 4.67 | |
| Weighted average shares outstanding: | | | | | |
| Basic | 61,125 | | | 61,774 | | | 62,072 | |
| Diluted | 61,450 | | | 61,969 | | | 62,365 | |
| | | | | |
| Dividends declared per share | $ | 1.12 | | | $ | 1.12 | | | $ | 1.12 | |
See accompanying notes to consolidated financial statements.
MAXIMUS,Maximus, Inc.
CONSOLIDATED BALANCE SHEETSConsolidated Statements of Comprehensive Income
(Amounts in thousands)
|
| | | | | | | |
| | September 30, |
| | 2017 | | 2016 |
| ASSETS | |
| | |
|
| Current assets: | |
| | |
|
| Cash and cash equivalents | $ | 166,252 |
| | $ | 66,199 |
|
| Accounts receivable—billed and billable, net | 394,338 |
| | 444,357 |
|
| Accounts receivable—unbilled | 36,475 |
| | 36,433 |
|
| Income taxes receivable | 4,528 |
| | 17,273 |
|
| Prepaid expenses and other current assets | 55,649 |
| | 56,718 |
|
| Total current assets | 657,242 |
| | 620,980 |
|
| Property and equipment, net | 101,651 |
| | 131,569 |
|
| Capitalized software, net | 26,748 |
| | 30,139 |
|
| Goodwill | 402,976 |
| | 397,558 |
|
| Intangible assets, net | 98,769 |
| | 109,027 |
|
| Deferred contract costs, net | 16,298 |
| | 18,182 |
|
| Deferred compensation plan assets | 28,548 |
| | 23,307 |
|
| Deferred income taxes | 7,691 |
| | 8,644 |
|
| Other assets | 10,739 |
| | 9,413 |
|
| Total assets | $ | 1,350,662 |
| | $ | 1,348,819 |
|
| LIABILITIES AND SHAREHOLDERS' EQUITY | |
| | |
|
| Current liabilities: | |
| | |
|
| Accounts payable and accrued liabilities | $ | 122,083 |
| | $ | 150,711 |
|
| Accrued compensation and benefits | 105,667 |
| | 96,480 |
|
| Deferred revenue | 71,722 |
| | 73,692 |
|
| Income taxes payable | 4,703 |
| | 7,979 |
|
| Long-term debt, current portion | 141 |
| | 277 |
|
| Other liabilities | 11,950 |
| | 11,617 |
|
| Total current liabilities | 316,266 |
| | 340,756 |
|
| Deferred revenue, less current portion | 28,182 |
| | 40,007 |
|
| Deferred income taxes | 20,106 |
| | 16,813 |
|
| Long-term debt | 527 |
| | 165,338 |
|
| Deferred compensation plan liabilities, less current portion | 30,707 |
| | 24,012 |
|
| Other liabilities | 9,106 |
| | 8,753 |
|
| Total liabilities | 404,894 |
| | 595,679 |
|
| Commitments and contingencies |
|
| |
|
|
| Shareholders' equity: | |
| | |
|
| Common stock, no par value; 100,000 shares authorized; 65,137 and 65,223 shares issued and outstanding at September 30, 2017 and 2016, at stated amount, respectively | 475,592 |
| | 461,679 |
|
| Accumulated other comprehensive income | (27,619 | ) | | (36,169 | ) |
| Retained earnings | 492,112 |
| | 323,571 |
|
| Total MAXIMUS shareholders' equity | 940,085 |
| | 749,081 |
|
| Noncontrolling interests | 5,683 |
| | 4,059 |
|
| Total equity | 945,768 |
| | 753,140 |
|
| Total liabilities and equity | $ | 1,350,662 |
| | $ | 1,348,819 |
|
| | | | | | | | | | | | | | | | | |
| For the Year Ended September 30, |
| 2023 | | 2022 | | 2021 |
| (in thousands) |
| Net income | $ | 161,792 | | | $ | 203,828 | | | $ | 291,200 | |
| Other comprehensive income, net of tax: | | | | | |
| Foreign currency translation adjustments | 6,625 | | | (17,504) | | | 3,033 | |
| Net gains/(losses) on cash flow hedge, net of tax effect of $(103), $8,368, and $(107), respectively | (279) | | | 23,451 | | | (303) | |
| Other comprehensive income | 6,346 | | | 5,947 | | | 2,730 | |
| Comprehensive income | $ | 168,138 | | | $ | 209,775 | | | $ | 293,930 | |
See accompanying notes to consolidated financial statements.
MAXIMUS,
Maximus, Inc.
CONSOLIDATED STATEMENTS OF CASH FLOWSConsolidated Balance Sheets
(Amounts in thousands) | | | | | | | | | | | |
| As of September 30, |
| 2023 | | 2022 |
| (in thousands) |
| Assets: | | | |
| Cash and cash equivalents | $ | 65,405 | | | $ | 40,658 | |
| Accounts receivable, net | 826,873 | | | 807,110 | |
| Income taxes receivable | 16,556 | | | 2,158 | |
| Prepaid expenses and other current assets | 146,632 | | | 182,387 | |
| Total current assets | 1,055,466 | | | 1,032,313 | |
| Property and equipment, net | 38,831 | | | 52,258 | |
| Capitalized software, net | 107,811 | | | 58,740 | |
| Operating lease right-of-use assets | 163,929 | | | 132,885 | |
| Goodwill | 1,779,215 | | | 1,779,415 | |
| Intangible assets, net | 703,648 | | | 804,904 | |
| Deferred contract costs, net | 45,372 | | | 47,732 | |
| Deferred compensation plan assets | 42,919 | | | 37,050 | |
| Deferred income taxes | 2,459 | | | 4,970 | |
| Other assets | 46,147 | | | 42,447 | |
| Total assets | $ | 3,985,797 | | | $ | 3,992,714 | |
| Liabilities and Shareholders' Equity: | | | |
| Liabilities: | | | |
| Accounts payable and accrued liabilities | $ | 282,081 | | | $ | 264,553 | |
| Accrued compensation and benefits | 194,251 | | | 178,199 | |
| Deferred revenue, current portion | 60,477 | | | 87,146 | |
| Income taxes payable | 451 | | | 718 | |
| Long-term debt, current portion | 86,844 | | | 63,458 | |
| Operating lease liabilities, current portion | 49,852 | | | 63,999 | |
| Other current liabilities | 49,058 | | | 116,374 | |
| Total current liabilities | 723,014 | | | 774,447 | |
| Deferred revenue, non-current portion | 38,849 | | | 21,414 | |
| Deferred income taxes | 203,898 | | | 206,099 | |
| Long-term debt, non-current portion | 1,163,149 | | | 1,292,483 | |
| Deferred compensation plan liabilities, non-current portion | 46,432 | | | 40,210 | |
| Operating lease liabilities, non-current portion | 129,367 | | | 86,175 | |
| Other liabilities | 13,253 | | | 22,515 | |
| Total liabilities | 2,317,962 | | | 2,443,343 | |
| Commitments and contingencies (Note 15) | | | |
| Shareholders' equity: | | | |
| Common stock, no par value; 100,000 shares authorized; 60,998 and 60,774 shares issued and outstanding as of September 30, 2023 and 2022, respectively | 577,898 | | | 557,978 | |
| Accumulated other comprehensive loss | (27,615) | | | (33,961) | |
| Retained earnings | 1,117,552 | | | 1,025,354 | |
| Total shareholders' equity | 1,667,835 | | | 1,549,371 | |
| Total liabilities and shareholders' equity | $ | 3,985,797 | | | $ | 3,992,714 | |
|
| | | | | | | | | | | |
| | Year ended September 30, |
| | 2017 | | 2016 | | 2015 |
| Cash flows from operations: | |
| | |
| | |
|
| Net income | $ | 212,182 |
| | $ | 180,160 |
| | $ | 160,049 |
|
| Adjustments to reconcile net income to net cash provided by operations: | |
| | |
| | |
|
| Depreciation and amortization of property, plant, equipment and capitalized software | 55,769 |
| | 58,404 |
| | 46,849 |
|
| Amortization of intangible assets | 12,208 |
| | 13,377 |
| | 9,348 |
|
| Deferred income taxes | 4,762 |
| | 5,652 |
| | 807 |
|
| Stock compensation expense | 21,365 |
| | 18,751 |
| | 17,237 |
|
| Gain on sale of business | (650 | ) | | (6,880 | ) | | — |
|
| Changes in assets and liabilities, net of effects of business combinations: | | | | | |
| Accounts receivable—billed and billable | 53,025 |
| | (51,986 | ) | | (103,774 | ) |
| Accounts receivable—unbilled | 26 |
| | (5,590 | ) | | (911 | ) |
| Prepaid expenses and other current assets | 2,584 |
| | (2,027 | ) | | (6,475 | ) |
| Deferred contract costs | 2,037 |
| | (398 | ) | | (7,245 | ) |
| Accounts payable and accrued liabilities | (28,309 | ) | | (2,371 | ) | | 44,351 |
|
| Accrued compensation and benefits | 8,849 |
| | (869 | ) | | (3,157 | ) |
| Deferred revenue | (15,401 | ) | | (11,661 | ) | | 47,948 |
|
| Income taxes | 8,901 |
| | (13,125 | ) | | 9,134 |
|
| Other assets and liabilities | (148 | ) | | (1,411 | ) | | (7,944 | ) |
| Cash provided by operations | 337,200 |
| | 180,026 |
| | 206,217 |
|
| Cash flows from investing activities: | | | | | |
| Acquisition of businesses, net of cash acquired | (2,677 | ) | | (46,651 | ) | | (289,212 | ) |
| Purchases of property and equipment and capitalized software costs | (24,154 | ) | | (46,391 | ) | | (105,149 | ) |
| Proceeds from the sale of a business | 1,035 |
| | 5,515 |
| | — |
|
| Other | 575 |
| | 424 |
| | 489 |
|
| Cash used in investing activities | (25,221 | ) | | (87,103 | ) | | (393,872 | ) |
| Cash flows from financing activities: | | | | | |
| Cash dividends paid to MAXIMUS shareholders | (11,674 | ) | | (11,701 | ) | | (11,852 | ) |
| Repurchases of common stock | (28,863 | ) | | (33,335 | ) | | (82,787 | ) |
| Stock compensation tax benefit | — |
| | 5,172 |
| | 9,474 |
|
| Tax withholding related to RSU vesting | (9,175 | ) | | (11,614 | ) | | (12,451 | ) |
| Stock option exercises | 924 |
| | 546 |
| | 868 |
|
| Borrowings under credit facility | 185,000 |
| | 149,823 |
| | 330,993 |
|
| Repayment of credit facility and other long-term debt | (349,981 | ) | | (195,200 | ) | | (121,611 | ) |
| Other | (1,660 | ) | | (533 | ) | | (75 | ) |
| Expansion of credit facility | — |
| | — |
| | (1,444 | ) |
| Cash (used in)/provided by financing activities | (215,429 | ) | | (96,842 | ) | | 111,115 |
|
| Effect of exchange rate changes on cash | 3,503 |
| | (4,554 | ) | | (6,900 | ) |
| Net increase/(decrease) in cash and cash equivalents | 100,053 |
| | (8,473 | ) | | (83,440 | ) |
| Cash and cash equivalents, beginning of period | 66,199 |
| | 74,672 |
| | 158,112 |
|
| Cash and cash equivalents, end of period | $ | 166,252 |
| | $ | 66,199 |
| | $ | 74,672 |
|
See accompanying notes to consolidated financial statements.
MAXIMUS,Maximus, Inc.
CONSOLIDATED STATEMENTS OF CHANGES IN SHAREHOLDERS' EQUITYConsolidated Statements of Cash Flows
(Amounts in thousands) | | | | | | | | | | | | | | | | | |
| For the Year Ended September 30, |
| 2023 | | 2022 | | 2021 |
| (in thousands) |
| Cash flows from operating activities: | | | | | |
| Net income | $ | 161,792 | | | $ | 203,828 | | | $ | 291,200 | |
| Adjustments to reconcile net income to cash flows from operations: | | | | | |
| Depreciation and amortization of property, equipment and capitalized software | 54,725 | | | 42,330 | | | 46,361 | |
| Amortization of intangible assets | 94,591 | | | 90,465 | | | 44,357 | |
| Amortization of debt issuance costs and debt discount | 2,837 | | | 3,012 | | | 9,374 | |
| Gain on sale of land and building | — | | | (11,046) | | | — | |
| Deferred income taxes | 1,552 | | | 10,204 | | | (6,577) | |
| Stock compensation expense | 29,522 | | | 30,476 | | | 28,554 | |
| Loss on sale of businesses | 883 | | | — | | | — | |
| Change in assets and liabilities, net of effects of business combinations and disposals: | | | | | |
| Accounts receivable | (23,401) | | | 14,132 | | | 38,578 | |
| Prepaid expenses and other current assets | 859 | | | (6,745) | | | (16,726) | |
| Deferred contract costs | 2,688 | | | (12,056) | | | (15,426) | |
| Accounts payable and accrued liabilities | 17,729 | | | (32,722) | | | 26,904 | |
| Accrued compensation and benefits | 12,650 | | | 3,288 | | | 18,112 | |
| Deferred revenue | (12,123) | | | (19,342) | | | 53,652 | |
| Income taxes | (16,958) | | | (13,510) | | | (2,733) | |
| Operating lease right-of-use assets and liabilities | (2,035) | | | (1,112) | | | 5,314 | |
| | | | | |
| Other assets and liabilities | (10,971) | | | (11,363) | | | (3,622) | |
| Net cash provided by operating activities | 314,340 | | | 289,839 | | | 517,322 | |
| Cash flows from investing activities: | | | | | |
| Purchases of property and equipment and capitalized software | (90,695) | | | (56,145) | | | (36,565) | |
| Acquisitions of businesses, net of cash acquired | — | | | (14,295) | | | (1,798,915) | |
| Proceeds from the sale of businesses | 9,732 | | | — | | | — | |
| Proceeds from the sale of land and building | — | | | 16,431 | | | — | |
| | | | | |
| | | | | |
| Net cash used in investing activities | (80,963) | | | (54,009) | | | (1,835,480) | |
| Cash flows from financing activities: | | | | | |
| Cash dividends paid to Maximus shareholders | (68,073) | | | (68,716) | | | (68,838) | |
| Purchases of Maximus common stock | — | | | (96,119) | | | (3,363) | |
| Tax withholding related to RSU vesting | (8,475) | | | (9,673) | | | (9,818) | |
| Payments for contingent consideration | (9,431) | | | (1,369) | | | — | |
| Payments for debt financing costs | — | | | — | | | (23,213) | |
| Proceeds from borrowings | 844,299 | | | 615,000 | | | 2,318,129 | |
| Principal payments for debt | (952,974) | | | (770,658) | | | (824,483) | |
| Cash-collateralized escrow liabilities | (56,144) | | | 83,264 | | | — | |
| Other | — | | | — | | | (2,721) | |
| Net cash (used in)/provided by financing activities | (250,798) | | | (248,271) | | | 1,385,693 | |
| Effect of exchange rate changes on cash, cash equivalents, and restricted cash | 2,717 | | | (7,334) | | | 474 | |
| Net change in cash, cash equivalents, and restricted cash | (14,704) | | | (19,775) | | | 68,009 | |
| Cash, cash equivalents and restricted cash, beginning of period | 136,795 | | | 156,570 | | | 88,561 | |
| Cash, cash equivalents and restricted cash, end of period | $ | 122,091 | | | $ | 136,795 | | | $ | 156,570 | |
|
| | | | | | | | | | | | | | | | | | | | | | |
| | Common Shares Outstanding | | Common Stock | | Accumulated Other Comprehensive Income | | Retained Earnings | | Noncontrolling Interest | | Total |
| Balance at September 30, 2014 | 66,613 |
| | $ | 429,857 |
| | $ | 230 |
| | $ | 125,875 |
| | $ | 223 |
| | $ | 556,185 |
|
| Net income | — |
| | — |
| | — |
| | 157,772 |
| | 2,277 |
| | 160,049 |
|
| Foreign currency translation | — |
| | — |
| | (22,570 | ) | | — |
| | — |
| | (22,570 | ) |
| Interest rate hedge, net of income taxes | — |
| | — |
| | (25 | ) | | — |
| | — |
| | (25 | ) |
| Cash dividends | — |
| | — |
| | — |
| | (11,852 | ) | | (75 | ) | | (11,927 | ) |
| Dividends on RSUs | — |
| | 397 |
| | — |
| | (397 | ) | | — |
| | — |
|
| Repurchases of common stock | (1,619 | ) | | — |
| | — |
| | (82,787 | ) | | — |
| | (82,787 | ) |
| Stock compensation expense | — |
| | 17,237 |
| | — |
| | — |
| | — |
| | 17,237 |
|
| Stock compensation tax benefit | — |
| | 9,474 |
| | — |
| | — |
| | — |
| | 9,474 |
|
| Tax withholding relating to RSU vesting | — |
| | (11,701 | ) | | — |
| | — |
| | — |
| | (11,701 | ) |
| Stock option exercises and RSU vesting | 443 |
| | 868 |
| | — |
| | — |
| | — |
| | 868 |
|
| Addition of noncontrolling interest from acquisition | — |
| | — |
| | — |
| | — |
| | 896 |
| | 896 |
|
| Balance at September 30, 2015 | 65,437 |
| | 446,132 |
| | (22,365 | ) | | 188,611 |
| | 3,321 |
| | 615,699 |
|
| Net income | — |
| | — |
| | — |
| | 178,362 |
| | 1,798 |
| | 180,160 |
|
| Foreign currency translation | — |
| | — |
| | (13,828 | ) | | — |
| | — |
| | (13,828 | ) |
| Interest rate hedge, net of income taxes | — |
| | — |
| | 24 |
| | — |
| | — |
| | 24 |
|
| Cash dividends | — |
| | — |
| | — |
| | (11,701 | ) | | (1,060 | ) | | (12,761 | ) |
| Dividends on RSUs | — |
| | 363 |
| | — |
| | (363 | ) | | — |
| | — |
|
| Repurchases of common stock | (587 | ) | | — |
| | — |
| | (31,338 | ) | | — |
| | (31,338 | ) |
| Stock compensation expense | — |
| | 18,751 |
| | — |
| | — |
| | — |
| | 18,751 |
|
| Stock compensation tax benefit | — |
| | 5,172 |
| | — |
| | — |
| | — |
| | 5,172 |
|
| Tax withholding related to RSU vesting | — |
| | (9,285 | ) | | — |
| | — |
| | — |
| | (9,285 | ) |
| Stock option exercises and RSU vesting | 373 |
| | 546 |
| | — |
| | — |
| | — |
| | 546 |
|
| Balance at September 30, 2016 | 65,223 |
| | 461,679 |
| | (36,169 | ) | | 323,571 |
| | 4,059 |
| | 753,140 |
|
| Net income | — |
| | — |
| | — |
| | 209,426 |
| | 2,756 |
| | 212,182 |
|
| Foreign currency translation | — |
| | — |
| | 8,549 |
| | — |
| | — |
| | 8,549 |
|
| Interest rate hedge, net of income taxes | — |
| | — |
| | 1 |
| | — |
| | — |
| | 1 |
|
| Cash dividends | — |
| | — |
| | — |
| | (11,674 | ) | | (1,132 | ) | | (12,806 | ) |
| Dividends on RSUs | — |
| | 348 |
| | — |
| | (348 | ) | | — |
| | — |
|
| Repurchases of common stock | (558 | ) | | — |
| | — |
| | (28,863 | ) | | — |
| | (28,863 | ) |
| Stock compensation expense | — |
| | 21,365 |
| | — |
| | — |
| | — |
| | 21,365 |
|
| Tax withholding related to RSU vesting | — |
| | (8,724 | ) | | — |
| | — |
| | — |
| | (8,724 | ) |
| Stock option exercises and RSU vesting | 472 |
| | 924 |
| | — |
| | — |
| | — |
| | 924 |
|
| Balance at September 30, 2017 | 65,137 |
| | $ | 475,592 |
| | $ | (27,619 | ) | | $ | 492,112 |
| | $ | 5,683 |
| | $ | 945,768 |
|
See accompanying notes to consolidated financial statements.
MAXIMUS,Maximus, Inc.
Consolidated Statements of Changes in Shareholders' Equity
| | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
| Common Stock | | Accumulated
Other
Comprehensive
Loss | | Retained
Earnings | | | | Total
Equity |
| Shares | | Amount | | | | |
| (in thousands) |
| Balance as of September 30, 2020 | 61,504 | | $ | 513,959 | | | $ | (42,638) | | | $ | 770,498 | | | | | $ | 1,241,819 | |
| Net income | — | | — | | | — | | | 291,200 | | | | | 291,200 | |
| Foreign currency translation | — | | — | | | 3,033 | | | — | | | | | 3,033 | |
| Cash flow hedge, net of tax | — | | — | | | (303) | | | — | | | | | (303) | |
| Cash dividends | — | | — | | | — | | | (68,838) | | | | | (68,838) | |
| Dividends on RSUs | — | | 1,671 | | | — | | | (1,671) | | | | | — | |
| Purchases of Maximus common stock | (52) | | — | | | — | | | (3,363) | | | | | (3,363) | |
| Stock compensation expense | — | | 28,554 | | | — | | | — | | | | | 28,554 | |
| Tax withholding related to RSU vesting | — | | (11,773) | | | — | | | — | | | | | (11,773) | |
| RSUs vested | 502 | | — | | | — | | | — | | | | | — | |
| Balance at September 30, 2021 | 61,954 | | 532,411 | | | (39,908) | | | 987,826 | | | | | 1,480,329 | |
| Net income | — | | — | | | — | | | 203,828 | | | | | 203,828 | |
| Foreign currency translation | — | | — | | | (17,504) | | | — | | | | | (17,504) | |
| Cash flow hedge, net of tax | — | | — | | | 23,451 | | | — | | | | | 23,451 | |
| Cash dividends | — | | — | | | — | | | (68,716) | | | | | (68,716) | |
| Dividends on RSUs | — | | 1,465 | | | — | | | (1,465) | | | | | — | |
| Purchases of Maximus common stock | (1,407) | | — | | | — | | | (96,119) | | | | | (96,119) | |
| Stock compensation expense | — | | 30,476 | | | — | | | — | | | | | 30,476 | |
| Tax withholding related to RSU vesting | — | | (6,374) | | | — | | | — | | | | | (6,374) | |
| RSUs vested | 227 | | — | | | — | | | — | | | | | — | |
| Balance as of September 30, 2022 | 60,774 | | 557,978 | | | (33,961) | | | 1,025,354 | | | | | 1,549,371 | |
| Net income | — | | — | | | — | | | 161,792 | | | | | 161,792 | |
| Foreign currency translation | — | | — | | | 6,625 | | | — | | | | | 6,625 | |
| Cash flow hedge, net of tax | — | | — | | | (279) | | | — | | | | | (279) | |
| Cash dividends | — | | — | | | — | | | (68,073) | | | | | (68,073) | |
| Dividends on RSUs | — | | 1,521 | | | — | | | (1,521) | | | | | — | |
| | | | | | | | | | | |
| Stock compensation expense | — | | 29,522 | | | — | | | — | | | | | 29,522 | |
| Tax withholding related to RSU vesting | — | | (11,123) | | | — | | | — | | | | | (11,123) | |
| RSUs vested | 224 | | — | | | — | | | — | | | | | — | |
| Balance as of September 30, 2023 | 60,998 | | $ | 577,898 | | | $ | (27,615) | | | $ | 1,117,552 | | | | | $ | 1,667,835 | |
See accompanying notes to consolidated financial statements.
Maximus, Inc.
Notes to the Consolidated Financial Statements
For the years ended September 30, 2017, 2016 and 2015
1. Business and summary of significant accounting policiesORGANIZATION
Description of business
MAXIMUS, Inc. (the "Company" or "we")Maximus, a Virginia corporation established in 1975, is a leading operatorprovider of government healthservices worldwide. Under our mission of Moving People Forward, we help millions of people access the vital government services they need. With over 45 years of experience working with local, state, federal, and human servicesinternational government clients, we proudly design, develop, and deliver innovative and impactful programs worldwide.
that change lives. We conduct our operations through three business segments: Health Services, U.S. Federal Servicesare driven to strengthen communities and Human Services.
The Health Services Segment providesimprove the lives of those we serve. We are a variety of business process services, appeals and assessments as well as related consulting services, for state, provincial and nationalproud partner to government programs. These services support Medicaid, the Children's Health Insurance Program (CHIP) and the Affordable Care Act (ACA) in the U.S., Health Insurance BC (British Columbia) in Canada, and the Health Assessment Advisory Service (HAAS)agencies in the United Kingdom.States and worldwide.
2. SIGNIFICANT ACCOUNTING POLICIES
Basis of Presentation
The U.S. Federal Services Segment provides business process services and program management for large U.S. Federal Government programs, independent health review and appeals services for both the U.S. Federal Government and similar state-based programs and technology solutions for civilian agencies.
The Human Services Segment provides national, state and local human services agencies with a variety of business process services and related consulting services for government programs.
Principles of consolidation
Theaccompanying consolidated financial statements, including the notes, include the accounts of MAXIMUS, Inc.the Company and its wholly owned subsidiaries.wholly-owned subsidiaries, and have been prepared in accordance with accounting principles generally accepted in the United States, or U.S. GAAP, and the rules and regulations of the U.S. Securities and Exchange Commission ("SEC"). All intercompany balances and transactions have been eliminated in consolidation.
Where MAXIMUS owns less than 100%Our fiscal year ends on September 30 and unless otherwise noted, references to fiscal year or fiscal are for fiscal years ended September 30. The accompanying consolidated financial statements present our financial position as of the share capital of its subsidiaries, but is still considered to have sufficient ownership to control the businesses, theSeptember 30, 2023, and 2022 and our results of these business operations are consolidated within our financial statements. The ownership interests held by other parties are shown as noncontrolling interests.for fiscal years 2023, 2022, and 2021.
Use of estimatesEstimates
The preparation of these financial statements, in conformity with accounting principles generally accepted in the United StatesU.S. GAAP, requires managementus to make estimates and assumptions that affect the reported amounts of assets and liabilities, the disclosure of contingent assets and liabilities, and the reported amounts of revenue and expenses duringexpenses. At each reporting period. Actual results could differ fromperiod end, we make estimates, including those estimates. Our significant estimates includerelated to revenue recognition and cost estimation on certain contracts, the realizability of long-lived assets, and amounts related to income taxes, certain accrued liabilities, and contingencies and litigation.
Our balance sheet includes a number of long-lived assets, including property and equipment, capitalized software, operating lease right-of-use assets, deferred contract costs, and intangible assets. These assets are depreciated or amortized over their estimated useful economic lives but are subject to impairment if events indicate that the carrying amounts may not be recoverable.
As disclosed in "Note 4. Revenue Recognition," some of our performance-based contract revenue is recognized based upon future milestones defined in each contract. This is the case in many of our employment services contracts in the Outside the U.S. Segment, where we are paid as individuals attain employment milestones, which may take many months to achieve. We recognize revenue over the period of performance. Our estimates vary from contract to contract but may include the number of participants within a portfolio reaching employment milestones and the fair value ofservice delivery periods for participants reaching the employment milestone.
As disclosed in "Note 6. Business Combinations and Divestitures", we acquired several businesses. For assets acquired and liabilities assumed, in business combinations, estimateswe are required to identify and recognize these balances at their fair value as of the collectibilitydate of receivables, estimates of future discounts in performance-based contracts, evaluation of asset impairment, accrual of estimated liabilities, valuation of acquisition-related contingent consideration liabilities and income taxes.acquisition.
Revenue recognition
Revenue is generated from contracts with various pricing arrangements with total revenue contributions in fiscal year 2017 as follows:
performance-based criteria (42%);
costs incurred plus a negotiated fee ("cost-plus") (35%);
fixed-price (18%); and
time-and-materials (5%).
We recognize revenue on arrangements as work is performed and amounts are earned. We consider amounts to be earned once evidence of an arrangement has been obtained, services have been delivered, fees are fixed or determinable and collectability of revenue is reasonably assured.
MAXIMUS,In May 2021, we acquired VES Group, Inc.
Notes to Consolidated Financial Statements (Continued)
For the years ended September 30, 2017, 2016 and 2015
We recognize revenue on performance-based contracts when earned, which occurs when we have achieved the performance obligation. This may result in revenue being recognized in irregular increments. In certain performance-based contracts, we may negotiate arrangements where we are reimbursed at higher levels at the beginning of an arrangement. Where we believe the rates in the latter As part of the contract representacquisition, we allocated a significant and incremental discountvaluation of $27 million to certain technology assets used by the customer,business, which we recognize revenueelected to amortize over twelve years, which was our best estimate of asset life at an average per-transaction rate.that time. In fiscal year 2023, we have taken the opportunity to improve our technology portfolio, including the development of technology, that will eventually replace much of the acquired technology. Accordingly, we have revised the asset life on the existing technology, assuming the assets will cease being used by September 2026. This resultschange in a deferred revenue balance and requires us to estimate future volumes over theestimated useful life of an arrangement. Adjustments to estimates of future volumeswill result in adjustments to revenue.
Revenue on cost-plus contracts is recognized as services are performed, based on costs incurred plus the negotiated fee earned.additional annual amortization expense of $3.8 million per year. In certain contracts with the U.S. Federal Government, we may be paid an award fee, based upon the quality of the service we perform. Where this fee can be objectively determined, it is recognized ratably over the period of performance, which is between four and six months. Where the fee cannot be determined objectively, all revenue is deferred until the fee has been earned.
We recognize revenue on fixed-priced contracts when earned, as services are provided. Revenue is generally recognized on a straight-line basis unless evidence suggests that revenue is earned or obligations are fulfilled in a different pattern. The timing of expense recognition may result in irregular profit margins.
Revenue on time-and-materials contracts is recognized as services are performed, based on hours worked and expenses incurred.
Where contracts have multiple deliverables, we evaluate these deliverables at the inception of each contract and as each item is delivered. As part of this evaluation, we consider whether a delivered item has value to a customer on a stand-alone basis and whether the delivery of the undelivered items is considered probable and substantially within our control, if a general right of return exists. Where deliverables, or groups of deliverables, have both of these characteristics, we treat each deliverable item as a separate element in the arrangement, allocate a portion of the allocable arrangement consideration using the estimated relative selling price method to each element and apply the relevant revenue recognition guidance to each element.
Sales and purchases in jurisdictions subject to indirect taxes, such as value added tax, are recorded net of tax collected and paid.
New accounting standards
We have adopted two new accounting standard updates during the current fiscal year.
In March 2016, the Financial Accounting Standards Board (FASB) issued Accounting Standards Update (ASU) No. 2016-09, Stock Compensation, Improvements to Employee Share-Based Payment Accounting. We adopted this standard in fiscal year 2017. The new standard requires us to record the tax benefit or expense related to the vesting of RSUs or the exercise of stock options within2023, this change reduced our provision for income taxes in the consolidated statement of operations; this benefit was previously reported in the statement of changes in shareholders’ equity. The cash flow effects of the tax benefit are now reported in cash flows from operations; they were previously in cash flows from financing activities. The new standard allows us more flexibility in net settling RSUs as they vest. The new standard also allows for changes in accounting for the forfeiture of stock awards; we will continue to estimate our stock award forfeitures as we expense each award. This new standard has had the following effects in fiscal year 2017:
During the year ended September 30, 2017, approximately 0.5 million shares were issued through the vesting of RSUs and the exercise of stock options, resulting in a decrease in our provision for income taxes of $6.6 million and a corresponding benefit to our cash flows from operations.
Our diluted weighted average shares outstanding was higher by approximately 90,000 shares than it would have been if the former standard had been in place.
The combination of these factors resulted in a net increase of $0.10 to our basic and diluted earnings per share forby approximately $0.04.
We are required to evaluate our long-lived assets used in operations when events and circumstances indicate that the year ended September 30, 2017, compared to what would have been recorded undervaluation of the former accounting guidance.assets exceeds their fair value.
Notes to Consolidated Financial Statements (Continued)
For the years ended September 30, 2017, 2016 and 2015
The•Our capitalized software balance includes $23 million related to technology for new standard does not require us to adjust previously reported results. Accordingly,services within our U.S. Services Segment. During the fourth quarter of fiscal year 2023, we have made no changesevaluated whether these assets were impaired by comparing the carrying value of the assets to our consolidated statementsanticipated future cash flows. At this time, our probability-weighted undiscounted cash flows continue to show that we will recover the cost of operations,our assets through our contract pipeline. It is possible that changes in our estimates of future cash flows or changes in shareholders' equity for any comparative periods.
In August 2014, the FASB issued ASU No. 2014-15, Disclosure of Uncertainties about an Entity's Abilityunbudgeted costs related to Continue as a Going Concern. The new standard requires us to evaluate whether there are conditions or events that raise substantial doubt about our ability to continue as a going concern and to provide related footnote disclosures in certain circumstances. This new standard would only affect our financial reportingthese capitalized software assets may change in the event that substantial doubt overnear term and result in the need to write these assets down to fair value.
•During the first quarter of fiscal year 2024, we completed the sale of some of our existence was identified. The adoption of this standard did not have a material impact oninternational businesses. In the financial statements.
We are evaluating the effects of guidance issued in two significant areas of financial reporting. These new standards will have a significant effect on how we report and disclose transactions.
In May 2014, the FASB issued ASU No. 2014-09, Revenue from Contracts with Customers. In addition, the FASB has issued additional updates covering technical items and changing the date of adoption. This new standard will change the manner in which we evaluate revenue recognition for all contracts with customers, although the effectcourse of the changes on revenue recognition will vary from contract to contract. We will adopt this standard during our 2019 fiscal year. We have established a cross-functional steering committee which includes representatives from across all our business and support segments. The steering committee is responsible for evaluatingsale process, we noted that the impact of the standard on our operations including accounting, taxation, internal audit and financial systems. Our approach to analyzing these impacts includes reviewing our current accounting policies and practices to identify potential differences that will result from applying the requirements of the new standard to our existing contracts. In addition, we are in the process of evaluating the changes needed to our business processes, systems and controls in order to support revenue recognition and the related disclosures under the new standard. The standard permits a retrospective or cumulative effect transition method. We anticipate that we will adopt the new standard using the retrospective method.
In February 2016, the FASB issued ASU No. 2016-02, Leases. The new standard will change the manner in which we will present our leasing arrangements. We will adopt this standard during our 2020 fiscal year. We are evaluating the likely effects on our business.
We are also evaluating the effect of a new standard related to goodwill impairment. This standard would only have a significant effect on our results if our goodwill balance was determined to be impaired.
In January 2017, the FASB issued ASU No. 2017-04, Simplifying the Test for Goodwill Impairment. This standard will not change the manner in which we would identify a goodwill impairment but would change the manner of the calculation of any resulting impairment. Under existing guidance, we would calculate goodwill for each of our reporting units by calculating the fair value of all existing assets and liabilities within that reporting unit and comparing this to the faircarrying value of the reporting unit; toassets being disposed of would exceed the extent that this difference is less than our existing goodwill balance related to that reporting unit, we would record an impairment. The new standard will require us to calculate goodwill based upon the difference between the fair value and reported value of a reporting unit. This standard would be effective for our 2021 fiscal year, although early adoption is permitted. We do not anticipate any significant effect on our financial statements assale price. As a result, we recorded an impairment charge of adopting this standard.
With the exception of the new accounting standards discussed above, there have been no new accounting pronouncements that have significance, or potential significance, to the Company's consolidated financial statements.$2.9 million at September 30, 2023. This charge was spread across various long-lived assets, including fixed assets and lease right-of-use assets.
Cash and cash equivalentsCash Equivalents
We consider all highly liquid investments with an original maturity of three months or less when purchased to be cash equivalents. Where we
Restricted cash represents funds that are obliged to hold cash balancesheld in our bank accounts but which are precluded from use for general business needs through contractual requirements. These requirements typically include serving as collateral for lease, credit card or letterbonds and letters of credit arrangements, or where we hold funds on behalf of clients, this balance is reported within other current assets. Theseclients. We report our restricted cash balances totaled $13.5 millionwithin "Prepaid expenses and $14.1 millionother current assets" on our balance sheet.
Revenue Recognition
We recognize revenue as, or when, we satisfy performance obligations under a contract. We account for a contract when the parties approve the contract and are committed to perform on it, the rights of each party and the payment terms are identified, the contract has commercial substance, and it is probable that we will collect substantially all of the consideration. A performance obligation is a promise in a contract to transfer a distinct good or service, or a series of distinct goods or services, to a customer. The transaction price of a contract must be allocated to each performance obligation and recognized as the performance obligation is satisfied.
Although our services may have many components, these components are not necessarily distinct performance obligations as they may be interdependent on or interrelated to each other. Where our contracts contain more than one performance obligation, we allocate the contract's transaction price to each performance obligation using our best estimate of the standalone selling price of each component. This method will vary from contract to contract. Where available, we utilize standalone selling prices of similar components. If this information is unavailable, we utilize a suitable metric to allocate selling price, such as costs incurred.
In most cases, we view our performance obligations as promises to transfer a series of distinct services to our customer that are substantially the same and which have the same pattern of service. We recognize revenue over the performance period as a customer receives the benefits of our services. This continuous transfer of control is supported by the unilateral right of many of our customers to terminate contracts for convenience, without having to provide justification for this decision. Where we are reimbursed on a cost-plus basis, we recognize revenue based upon our costs incurred to date; where we are reimbursed on a fixed price basis, we recognize revenue based upon an appropriate output measure that may be time elapsed or another measure within the contract. When we have variable fees, such as revenue related to the volume of work or award fees, we allocate that revenue to the distinct periods of service to which they relate. In estimating our variable fees, we are required to constrain our estimates to the extent that it is probable that there will not be a significant reversal of cumulative revenue when the uncertainty is resolved.
Other performance obligations are satisfied at September 30, 2017a point in time, rather than over time. We recognize revenue only when the customer received control over the goods provided. Revenue recognition on these performance obligations does not require a significant level of judgment or estimation.
Where we have contract modifications, these are reviewed to determine whether they should be accounted for as part of the original performance obligation or as a separate contract. Where the modification changes the scope or price and 2016, respectively.
MAXIMUS, Inc.
Notesthe additional performance obligations are at their standalone selling price, these services are considered a separate contract. Where there is a modification, and the additional performance obligations are not at their standalone selling price, we consider whether those performance obligations are distinct from those already delivered. If services are distinct from those already provided, the contract is accounted for prospectively, as though the original contract had been terminated and a new arrangement entered into. Where the modification includes goods or services that are not distinct from those already provided, we record a cumulative adjustment to Consolidated Financial Statements (Continued)
Forrevenue based upon a remeasurement of progress towards the years ended September 30, 2017, 2016 and 2015
complete satisfaction of performance obligations not yet fully delivered.
Accounts receivable—billed, billableReceivable-Billed, Billable, and unbilledUnbilled and Deferred Revenue
Billed receivables are balances where an invoice has been prepared and issued and is collectible under standard contract terms.
Many of our clients require invoices to be prepared on a monthly basis. Where we anticipate that an invoice will be issued within a short period of time and where the funds are considered collectible from within standard contract terms, we include this balance as billable accounts receivable.
Both billed and billable balances are recorded at their face amount less an allowance for doubtful accounts.credit losses over the contractual payment terms of the receivable. We re-evaluate our client receivables on a quarterly basis, especially receivablesperiodically reassess these amounts by analyzing reasonably available information as of the balance sheet date, including the length of time that are past due,the receivable has been outstanding, historical bad debts and reassess our allowance for doubtful accounts based on specific client collection issues.aging trends, and other general and contract-specific factors.
We present billed, billable, and unbilled receivables as a separateone component ofon our consolidated balance sheet.sheets. Our deferred revenue is presented as a separate item on our consolidated balance sheet, broken out by current and long-term portion. Unbilled receivables represents aand deferred revenue represent timing differencedifferences between when amounts are billed or billable and when revenue has been recognized or has occurred as of period end. The timing of these billings is generally driven by the contractual terms, which may have billing milestones whichthat are different from revenue recognition milestones. Our unbilled receivables balance also includes retainage balances, where customers may hold back payment for work performed for a period of time to allow opportunities to evaluate the quality of our performance. The balance also includes estimated fees where performance outcomes are anticipated but have not yet been achieved. Our unbilled receivable balance is recorded at fair value which is- the value whichthat we expect to invoice for the services performed once the objective criteria for billinglaid out by the contract have been met.
We defer revenue where we receive up-front funds to establish the infrastructure needed for a long-term contract.
Credit Risk
Credit risk has not historically been significant to our business due to the nature of our customers. 48% of our revenue is from the U.S. federal government, and much of our Outside the U.S. segment is from national governments. Many of our U.S. state government agency programs receive significant federal funding. We believe that the credit risk associated with our receivables is limited due to the creditworthiness of our customers.
Business combinationsCombinations and goodwillGoodwill
The purchase price of an acquired business is allocated to tangible assets, separately identifiable intangible assets acquired and liabilities assumed based upon their respective fair values. Any excess balance is recorded as goodwill. Costs incurred directly related to an acquisition, including legal, accounting, and valuation services, are expensed as incurred.
Intangible assets are separately identified and recorded at fair value. These assets are amortized on a straight-line basis over useful lives estimated at the time of the business combination.
Goodwill is not amortized but is subject to impairment testing on an annual basis, or more frequently if impairment indicators arise. Impairment testing is performed at the reporting unit level. A reporting unit is the operating segment, or a business one level below that operating segment (the component level) if discrete financial information is prepared and reviewed regularly by segment management. However, components are aggregated if they have similar economic characteristics. TheWe have the option to assess qualitative factors to determine whether it is more likely than not that the fair value of a reporting unit is less than its carrying amount, including goodwill. If we conclude that such an impairment is not more-likely-than-not in all cases, no additional quantitative analysis is required. If such an impairment is more-likely-than-not, or if we choose to bypass this qualitative assessment, a quantitative evaluation is performed by comparing the fair value of the relevant reporting unit to the carrying value, including goodwill, of the reporting unit. If the fair value of the reporting unit exceeds the carrying value, no impairment loss is recognized. However, if the carrying value of the reporting unit exceeds the fair value, the goodwill of the reporting unit mayis determined to be impaired.
Our reporting units are consistent with our operating segments, Health Services, U.S. Federal Services, U.S. Services, and Human Services.Outside the U.S. We perform our annual impairment test as of July 1 of each year. We performed the annual impairment test using the qualitative assessment as of July 1, 2017,2023, and determinedconcluded that there had been no impairmentthe fair value of goodwill. In performing this assessment, we utilized an income approach. Such an approach requires estimationeach of the reporting units was greater than the carrying amounts.
Intangible Assets
All of our intangible assets are acquired through business combinations. They are separately identified and recorded at fair value upon acquisition.
We use judgment in identifying, valuing, and assigning a useful economic life to assets as they are acquired. The judgments required vary with the type of asset but may include projections of future operating cash flows including business growth, utilizationresults, estimated costs to recreate or replace assets, the cost of working capitalutilizing other, similar assets provided by a third party, and discount rates. The valuationan appropriate cost of capital. Where appropriate, we utilize the business asservices of a wholethird-party specialist to assist us in these valuations. We amortize our intangible assets over their estimated useful lives on a straight-line basis. We believe this reflects the manner in which the value from our customer relationships, technology, and other assets is compared to our market value atrealized by the date of the test in order to verify the calculation.business.
Long-lived assets (excluding goodwill)Property and Equipment
Property and equipment isare recorded at cost. Depreciation is recorded over the assets' respective useful economic lives using the straight-line method, which are not to exceed 39 years for our buildings and seven years for office furniture and equipment.years. Leasehold improvements are amortized over the shorter of their useful life or the remaining term of the lease. Repairs and maintenance costs are expensed as incurred.
Capitalized Software
All of the Company'sour capitalized software represents development costs for software that is intended for our internal use. Direct costs of time and materialmaterials incurred for the development of application software for internal use are capitalized and depreciatedamortized using the straight-line method over the estimated useful life of the software, ranging from three to eightten years. Costs incurred for upgrades and enhancements that do not result in additional functionality are expensed as incurred.
MAXIMUS, Inc.
Notes to Consolidated Financial Statements (Continued)
For the years ended September 30, 2017, 2016 and 2015
Deferred Contract Costs
Deferred contract costs consist of contractually recoverable direct set-up costs to fulfill services related to long-term service contracts. These costs include direct and incremental costs incurred prior to the commencement of providing service to our customer. These costs are expensed over the period the services are provided using the straight-line method.
We review long-lived assets for impairment whenever events or circumstances indicate that the carrying amount of an asset may not be fully recoverable. Our review is based on our projection of the undiscounted future operating cash flows of the related asset group. To the extent such projections indicate that future undiscounted cash flows are not sufficient to recover the carrying amount, we recognize a non-cash impairment charge to reduce the carrying amount to equal projected future discounted cash flows. No impairment charges were recorded in the three years ending September 30, 2017.
Income taxesTaxes
Deferred tax liabilities and assets are determined based on the difference between the financial statement and tax basis of assets and liabilities and are measured by applying enacted tax rates and laws for the taxable years in which those differences are expected to reverse. In addition, a valuation allowance is recorded if it is believed more likely than not that a deferred tax asset will not be fully realized.
We recognize the financial statement benefit of a tax position only after determining that the relevant tax authority would "more likely than not" sustain the position following an audit. For tax positions meeting the "more likely than not" threshold, the amount recognized in the financial statements is the largest benefit that has a greater than 50 percent likelihood of being realized upon ultimate settlement with the relevant tax authority.
Foreign currencyCurrency
For all foreign operations, the functional currency is the local currency. The assets and liabilities of foreign operations are translated into U.S. Dollars at period-end exchange rates, and revenue and expenses are translated at average exchange rates for the year. The resulting cumulative translation adjustment is included in accumulated other comprehensive incomeloss on theour consolidated balance sheet.sheets. Gains and losses from foreign currency transactions are included in other income, net."other expense, net" on our consolidated statements of operations.
Contingencies
From time to time, weLiabilities for loss contingencies arising from claims, assessments, litigation, fines and penalties, and other sources are involved in legal proceedings, including contractrecorded when it is probable that a liability has been incurred and employment claims, in the ordinary course of business. We assess the likelihood of any adverse judgments or outcomes to these contingencies, as well as potential ranges of probable losses and establish reserves accordingly. The amount of reserves required may change in future periods due to new developments in each matter the assessment and/or changes in approach toremediation can be reasonably estimated. Where claims are reasonably possible, we disclose a matter such as a change in settlement strategy.potential liability.
Fair Value Measurements
U.S. GAAP provides a framework for measuring fair value, measurements
establishes a fair value hierarchy of the valuation techniques used to measure the fair value, and requires certain disclosures relating to fair value measurements. Fair value is defined as the price that would be received to sell an asset or paid to transfer a liability in the principal or most advantageous market in an orderly transaction between marketplace participants.
AssetsThe three-tier fair value hierarchy, which prioritizes the inputs used in measuring fair value, is as follows:
•Level 1 - Observable inputs such as quoted prices (unadjusted) in active markets for identical assets or liabilities that we have the ability to access;
•Level 2 - Inputs, other than the quoted market prices included in Level 1, which are observable for the asset or liability, either directly or indirectly; and
•Level 3 - Unobservable inputs for the asset or liability, which is typically based on an entity's own assumptions when there is little, if any, related market data available.
We evaluate assets and liabilities subject to fair value measurements are requiredon a recurring and non-recurring basis to determine the appropriate level to classify them for each reporting period. This determination requires significant judgments to be disclosed within a fair value hierarchy. The fair value hierarchy ranks the quality and reliability of inputs used to determine fair value. Accordingly, assets and liabilities carried at, or permitted to be carried at, fair value are classified within the fair value hierarchy in one of the following categories based on the lowest level input that is significant in measuring fair value:
Level 1 - Fair value is determined by using unadjusted quoted prices that are available in active markets for identical assets and liabilities.
Level 2 - Fair value is determined by using inputs other than Level 1 quoted prices that are directly or indirectly observable. Inputs can include quoted prices for similar assets and liabilities in active markets or quoted prices for identical assets and liabilities in inactive markets. Related inputs can also include those used in valuation or other pricing models such as interest rates and yield curves that can be corroborated by observable market data.
Level 3 - Fair value is determined by using inputs that are unobservable and not corroborated by market data. Use of these inputs involves significant and subjective judgment.
MAXIMUS, Inc.
Notes to Consolidated Financial Statements (Continued)
For the years ended September 30, 2017, 2016 and 2015
The carrying amounts of cash and cash equivalents, accounts receivable, accounts payable and other amounts included within current assets and liabilities that meet the definition of a financial instrument approximate fair value due to the short-term nature of these balances.made.
We hold investments in a Rabbi Trust on behalf of our deferred compensation plan. These assets are recorded on our consolidated balance sheetsheets at fair value under the heading of "Deferred Compensation Plan Assets".compensation plan assets." These assets have quoted prices in active markets (Level 1). See "Note 13.16. Employee benefit plansBenefit Plans and deferred compensation"Deferred Compensation" for further details.
We have twouse derivative instruments to manage interest rate exposure. All derivative instruments are recorded on the balance sheet at fair value. The valuation is calculated based on observable inputs (Level 2). See "Note 8. Debt and Derivatives" for further details.
We record contingent consideration payments related to acquisitions where our payment is contingent upon events which take place afterthat may be paid in the acquisition date.future. The related liability isliabilities are recorded on our consolidated balance sheet as a liabilitysheets at estimated fair value under the heading "Other liabilities" and updated on a quarterly basis as an acquisition-related expense or benefit. The valuation of this liability is derived from internal estimates of future performance and not from inputs that are observable (Level 3). See "Note 6. Business Combinations and Divestitures" for further details.
2. Business segmentsLeases
We enter into contractual arrangements primarily for the use of real estate facilities, information technology equipment, and certain other equipment. These arrangements contain a lease when we control the underlying asset and have the right to obtain substantially all of the economic benefits or outputs from the asset. Where contracts include both lease and non-lease components, we do not separate the non-lease components in our accounting. The majority of our leases are operating leases.
At the inception of a lease, we recognize a liability for future minimum lease payments based upon the present value of those payments.
•In identifying our future minimum lease payments, we do not include variable lease costs, such as those for maintenance or utilities. These are recorded as lease expenses in the period in which they are incurred.
•In identifying future lease payments, we do not include short-term leases, identified as those with an initial term of twelve months or less.
•Lease options are included within our lease liability only where it is reasonably certain that we will utilize those periods of the lease and incur the related costs.
•In calculating the fair value of our lease liability, we utilize an estimate of our collateralized incremental borrowing rate. This estimate is based upon publicly available information adjusted for company, country, and lease-specific factors. The weighted average incremental borrowing rate utilized as of September 30, 2023, was 5.5%.
Over the course of a lease, the lease liability is reduced as scheduled lease payments are made and increased as the implied interest charges are added.
Our right-of-use asset is based upon the lease liability at the contract inception but is adjusted over the life of the lease by lease prepayments, additional costs, or lease incentives. The right-of-use asset is amortized on a straight-line basis over the lease term, offset by the interest accretion recorded on the lease liability.
Lease expense is recorded within our consolidated statements of operations based upon the nature of the assets. Where assets are used to directly serve our customers, such as facilities dedicated to customer contracts, lease costs are recorded in "cost of revenue." Facilities and assets that serve management and support functions are expensed through "selling, general, and administrative expenses."
Stock Compensation Plan
We grant both restricted stock units ("RSUs") and performance stock units ("PSUs") to eligible participants under our 2021 Omnibus Incentive Plan, which was approved by the Board of Directors and the Company's shareholders.
The fair value of each RSU is equal to the market price of our common stock at the date of the grant, which is expensed ratably over the vesting period. The RSUs granted vest ratably over one to five years, in each case from the grant date. All individuals who are granted RSUs also receive dividend-equivalent payments in the form of additional RSUs. However, until the shares are issued, they have no voting rights and may not be bought or sold. In the event that an award is forfeited, the dividend-equivalent payments received by the holder with respect to that award are also forfeited. We estimate our stock award forfeitures as we expense each award.
We issue PSUs with targets based upon profit metrics. These PSUs vest in full at the end of a three-year period. The fair value of each award is based upon the market price of the common stock on the day of the grant, and expense is recorded based upon our estimate of how much of the award will vest over the three years of the award.
We issue PSUs with a target based upon total shareholder return. These PSUs vest in full after three years. The fair value of each award is based upon an assessment performed at the grant date and is expensed over the life of the award regardless of whether the targets are reached.
Certain executive awards include a retirement provision whereby such awards fully vest upon an employee's retirement. We recognize total compensation expense of the awards for eligible participants ratably over the shorter of the vesting period or the employees' retirement eligibility date.
Derivative Instruments
We use interest rate swap contracts to lock a portion of the variability of the interest payments on long-term debt. We have elected to designate these derivative instruments as cash flow hedges. The effective portion of changes in the fair value of the derivative is recorded to accumulated other comprehensive income and is reclassified to earnings, through "Interest expense", when the underlying forecasted transaction affects earnings. Cash flows from derivative instruments are included in net cash provided by operating activities in the consolidated statements of cash flows. We reassess the effectiveness of the hedges on a quarterly basis.
3. BUSINESS SEGMENTS
We conduct our operations through three business segments, Health Services,segments: U.S. Federal Services, U.S. Services, and Human Services. These segments reflectOutside the way in which we organizeU.S.
U.S. Federal Services
Our U.S. Federal Services Segment delivers end-to-end solutions that help various U.S. federal government agencies better deliver on their mission, including program operations and manage the businessmanagement, clinical services, and technology solutions. This segment also includes appeals and assessments services, system and application development, Information Technology ("IT") modernization, and maintenance services. Certain state-based assessments and appeals work that is consistent with the manner in which our Chief Executive Officer operates and reviews the resultspart of the business.segment's heritage continues to be managed within this segment. Under Technology Consulting Services ("TCS"), the segment executes on its digital strategy to deliver technology solutions that advance agency missions, including the challenge to modernize, provide better customer experience, and drive process efficiencies. The segment continues to expand its clinical solutions through VES, which manages the clinical evaluation process for U.S. veterans and service members on behalf of the VA.
Expenses which are not specifically includedU.S. Services
Our U.S. Services Segment provides a variety of BPS, such as program administration, assessments, and related consulting work for U.S. state and local government programs. These services support a variety of programs, including the ACA, Medicaid, the Children's Health Insurance Program ("CHIP"), Temporary Assistance to Needy Families ("TANF"), and child support programs. Over the last three years, many programs in this segment have been operating with depressed margins resulting from the pause in Medicaid redeterminations. The depressed margins have resulted from reduced operating leverage in the segmentssegment as costs cannot scale down at the same rate to meet lower demand due to requirements to fulfill other obligations on these contracts. With the resumption of redeterminations, we expect a full period of volumes in 2024 coming back into these programs, enabling our operating leverage to recover.
Outside the U.S.
Our Outside the U.S. Segment provides BPS for international governments, transforming the lives of people around the world. Helping people find employment, access vital support, and remain healthy, these services include health and disability assessments, program administration for employment services, wellbeing solutions, and other job seeker-related services. We support programs and deliver services in the United Kingdom, including the Health Assessment Advisory Service ("HAAS") and the recently awarded replacement contract to start in 2024, Functional Assessment Services (“FAS”), and Restart; Australia, including Workforce Australia and employment support and job seeker services worldwide.
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| Table 3.1: Results of Operation by Business Segment |
| For the Year Ended September 30, |
| 2023 | | 2022 | | 2021 |
| Amount | | % (1) | | Amount | | % (1) | | Amount | | % (1) |
| (dollars in thousands) |
| Revenue: | | | | | | | | | | | |
| U.S. Federal Services | $ | 2,403,606 | | | | | $ | 2,259,744 | | | | | $ | 1,893,284 | | | |
| U.S. Services | 1,812,069 | | | | | 1,607,612 | | | | | 1,662,110 | | | |
| Outside the U.S. | 689,053 | | | | | 763,662 | | | | | 699,091 | | | |
| Revenue | $ | 4,904,728 | | | | | $ | 4,631,018 | | | | | $ | 4,254,485 | | | |
| Gross profit: | | | | | | | | | | | |
| U.S. Federal Services | $ | 557,886 | | | 23.2 | % | | $ | 519,440 | | | 23.0 | % | | $ | 432,551 | | | 22.8 | % |
| U.S. Services | 377,541 | | | 20.8 | % | | 343,004 | | | 21.3 | % | | 408,050 | | | 24.6 | % |
| Outside the U.S. | 93,181 | | | 13.5 | % | | 77,366 | | | 10.1 | % | | 106,374 | | | 15.2 | % |
| Gross profit | $ | 1,028,608 | | | 21.0 | % | | $ | 939,810 | | | 20.3 | % | | $ | 946,975 | | | 22.3 | % |
| Selling, general, and administrative expenses: | | | | | | | | | | | |
| U.S. Federal Services | $ | 308,197 | | | 12.8 | % | | $ | 284,509 | | | 12.6 | % | | $ | 243,485 | | | 12.9 | % |
| U.S. Services | 194,991 | | | 10.8 | % | | 160,902 | | | 10.0 | % | | 153,609 | | | 9.2 | % |
| Outside the U.S. | 102,311 | | | 14.8 | % | | 92,536 | | | 12.1 | % | | 86,248 | | | 12.3 | % |
| Divestiture related charges (2) | 3,751 | | | NM | | — | | | NM | | — | | | NM |
| Other (4) | 29,973 | | | NM | | (3,454) | | | NM | | 10,746 | | | NM |
| Selling, general, and administrative expenses | $ | 639,223 | | | 13.0 | % | | $ | 534,493 | | | 11.5 | % | | $ | 494,088 | | | 11.6 | % |
| Operating income/(loss): | | | | | | | | | | | |
| U.S. Federal Services | $ | 249,689 | | | 10.4 | % | | $ | 234,931 | | | 10.4 | % | | $ | 189,066 | | | 10.0 | % |
| U.S. Services | 182,550 | | | 10.1 | % | | 182,102 | | | 11.3 | % | | 254,441 | | | 15.3 | % |
| Outside the U.S. | (9,130) | | | (1.3) | % | | (15,170) | | | (2.0) | % | | 20,126 | | | 2.9 | % |
| Amortization of intangible assets | (94,591) | | | NM | | (90,465) | | | NM | | (44,357) | | | NM |
| Divestiture related charges (2) | (3,751) | | | NM | | — | | | NM | | — | | | NM |
| Gain on sale of land and building (3) | — | | | NM | | 11,046 | | | NM | | — | | | NM |
| Other (4) | (29,973) | | | NM | | 3,454 | | | NM | | (10,746) | | | NM |
| Operating income | $ | 294,794 | | | 6.0 | % | | $ | 325,898 | | | 7.0 | % | | $ | 408,530 | | | 9.6 | % |
| Depreciation and amortization: | | | | | | | | | | | |
| U.S. Federal Services | $ | 18,336 | | | 0.8 | % | | $ | 12,332 | | | 0.5 | % | | $ | 12,986 | | | 0.7 | % |
| U.S. Services | 22,674 | | | 1.3 | % | | 16,528 | | | 1.0 | % | | 20,350 | | | 1.2 | % |
| Outside the U.S. | 13,715 | | | 2.0 | % | | 13,470 | | | 1.8 | % | | 13,025 | | | 1.9 | % |
| Depreciation and amortization | $ | 54,725 | | | 1.1 | % | | $ | 42,330 | | | 0.9 | % | | $ | 46,361 | | | 1.1 | % |
(1)Percentage of respective segment revenue. Percentages not considered meaningful are includedmarked "NM."
(2)During fiscal year 2023, we sold a small commercial practice in other categories, including amortizationthe United Kingdom and our employment operations business in Sweden, both subsidiaries within our Outside the U.S. Segment, resulting in a loss of intangible assets, costs incurred$0.9 million. In addition, we recorded impairment losses of $2.9 million on businesses sold subsequent to fiscal year end. Refer to "Note 6. Business Combinations and Divestitures" and "Note 17. Subsequent Events" for more details.
(3)During fiscal year 2022, we sold the land and building that held our corporate headquarters, resulting in restructuring our U.K. Human Services business, the direct costs of acquisitions and thea gain on sale of $11.0 million.
(4)Other includes credits and costs that are not allocated to a particular segment. For the K-12 Education business.fiscal year 2023, these charges include $29.3 million related to the costs of a previously disclosed cybersecurity incident. Other charges include direct costs of acquisitions. These costs are excluded from measuring each segment's operating performance.
Notes to Consolidated Financial Statements (Continued)
For the years ended September 30, 2017, 2016 and 2015
The results of these segments for the three years ended September 30, 2017 are shown below (in thousands).
|
| | | | | | | | | | | |
| | Year ended September 30, |
| | 2017 | | 2016 | | 2015 |
| Revenue: | |
| | |
| | |
|
| Health Services | $ | 1,380,151 |
| | $ | 1,298,304 |
| | $ | 1,109,238 |
|
| U.S. Federal Services | 545,573 |
| | 591,728 |
| | 502,484 |
|
| Human Services | 525,237 |
| | 513,328 |
| | 488,099 |
|
| Total | $ | 2,450,961 |
| | $ | 2,403,360 |
| | $ | 2,099,821 |
|
| Gross Profit: | |
| | |
| | |
|
| Health Services | $ | 347,325 |
| | $ | 292,181 |
| | $ | 254,108 |
|
| U.S. Federal Services | 139,321 |
| | 138,168 |
| | 118,646 |
|
| Human Services | 125,259 |
| | 131,842 |
| | 139,963 |
|
| Total | $ | 611,905 |
| | $ | 562,191 |
| | $ | 512,717 |
|
| Selling, general and administrative expense: | |
| | |
| | |
|
| Health Services | $ | 132,081 |
| | $ | 107,155 |
| | $ | 99,815 |
|
| U.S. Federal Services | 74,345 |
| | 74,792 |
| | 59,252 |
|
| Human Services | 76,675 |
| | 84,157 |
| | 79,719 |
|
| Other | 1,409 |
| | 2,155 |
| | 6 |
|
| Total | $ | 284,510 |
| | $ | 268,259 |
| | $ | 238,792 |
|
| Operating income: | |
| | |
| | |
|
| Health Services | $ | 215,244 |
| | $ | 185,026 |
| | $ | 154,293 |
|
| U.S. Federal Services | 64,976 |
| | 63,376 |
| | 59,394 |
|
| Human Services | 48,584 |
| | 47,685 |
| | 60,244 |
|
| Amortization of intangible assets | (12,208 | ) | | (13,377 | ) | | (9,348 | ) |
| Restructuring costs | (2,242 | ) | | — |
| | — |
|
| Acquisition-related expenses | (83 | ) | | (832 | ) | | (4,745 | ) |
| Gain on sale of a business | 650 |
| | 6,880 |
| | — |
|
| Other | (1,409 | ) | | (2,155 | ) | | (6 | ) |
| Total | $ | 313,512 |
| | $ | 286,603 |
| | $ | 259,832 |
|
| Operating income as a percentage of revenue: | | | | | |
| Health Services | 15.6 | % | | 14.3 | % | | 13.9 | % |
| U.S. Federal Services | 11.9 | % | | 10.7 | % | | 11.8 | % |
| Human Services | 9.2 | % | | 9.3 | % | | 12.3 | % |
| Total | 12.8 | % | | 11.9 | % | | 12.4 | % |
| Depreciation and amortization: | |
| | |
| | |
|
| Health Services | $ | 29,114 |
| | $ | 31,916 |
| | $ | 27,694 |
|
| U.S. Federal Services | 11,175 |
| | 9,953 |
| | 10,363 |
|
| Human Services | 15,480 |
| | 16,535 |
| | 8,792 |
|
| Total | $ | 55,769 |
| | $ | 58,404 |
| | $ | 46,849 |
|
Acquisition-related expenses are costs directly incurred from the purchases of Revitalised Limited in 2017, Ascend Management Innovations, LLC (Ascend) and Assessments Australia in 2016 and Acentia, LLC (Acentia) and Remploy in 2015, as well as any unsuccessful transactions.
We principally operate in the U.S., the U.K., Australia, Canada, Saudi Arabia and Singapore.
MAXIMUS, Inc.
Notes to Consolidated Financial Statements (Continued)
For the years ended September 30, 2017, 2016 and 2015
Our revenue was distributed as follows (in thousands):
|
| | | | | | | | | | | |
| | Year ended September 30, |
| | 2017 | | 2016 | | 2015 |
| United States | $ | 1,765,661 |
| | $ | 1,721,261 |
| | $ | 1,559,769 |
|
| United Kingdom | 346,342 |
| | 384,649 |
| | 267,702 |
|
| Australia | 232,434 |
| | 200,539 |
| | 178,167 |
|
| Rest of World | 106,524 |
| | 96,911 |
| | 94,183 |
|
| Total | $ | 2,450,961 |
| | $ | 2,403,360 |
| | $ | 2,099,821 |
|
Identifiable assets for the segments are shown below (in thousands):
|
| | | | | | | |
| | Year Ended
September 30, |
| | 2017 | | 2016 |
| Health Services | $ | 515,850 |
| | $ | 543,361 |
|
| U.S. Federal Services | 397,824 |
| | 440,006 |
|
| Human Services | 169,523 |
| | 153,141 |
|
| Corporate/Other | 267,465 |
| | 212,311 |
|
| Total | $ | 1,350,662 |
| | $ | 1,348,819 |
|
| | | | | | | | | | | |
| Table 3.2: Assets by Segment |
| As of September 30, |
| 2023 | | 2022 |
| (in thousands) |
| U.S. Federal Services | $ | 2,716,367 | | | $ | 2,858,662 | |
| U.S. Services | 780,737 | | | 736,970 | |
| Outside the U.S. | 278,289 | | | 277,016 | |
| Corporate | 210,404 | | | 120,066 | |
| Assets | $ | 3,985,797 | | | $ | 3,992,714 | |
Our long-lived assets consistingconsist of property and equipment, capitalized software costs, operating lease right-of-use assets, and deferred compensation plan assets, were distributedassets.
| | | | | | | | | | | |
| Table 3.3: Long-Lived Assets by Geography |
| As of September 30, |
| 2023 | | 2022 |
| (in thousands) |
| United States | $ | 313,830 | | | $ | 238,523 | |
| Outside the US | 39,660 | | | 42,410 | |
| Total | $ | 353,490 | | | $ | 280,933 | |
4. REVENUE RECOGNITION
We recognize revenue as, follows (in thousands):
|
| | | | | | | |
| | Year Ended
September 30, |
| | 2017 | | 2016 |
| United States | $ | 101,530 |
| | $ | 118,751 |
|
| Australia | 32,165 |
| | 38,852 |
|
| Canada | 13,670 |
| | 16,209 |
|
| United Kingdom | 9,251 |
| | 11,086 |
|
| Rest of World | 331 |
| | 117 |
|
| Total | $ | 156,947 |
| | $ | 185,015 |
|
3. Concentrations of credit risk and major customers
Financial instruments that potentially subject us to significant concentrations of credit risk consist primarily of accounts receivable - billed, billable and unbilled.
or when, we satisfy performance obligations under a contract. The majority of our businesscontracts have performance obligations that are satisfied over time. In most cases, we view our performance obligations as promises to transfer a series of distinct services to our customers that are substantially the same and which have the same pattern of service. We recognize revenue over the performance period as a customer receives the benefits of our services.
Disaggregation of Revenue
In addition to our segment reporting, we disaggregate our revenues by service, contract type, customer type, and geography. Our operating segments represent the manner in which our Chief Executive Officer reviews our financial results, which is further discussed in "Note 3. Business Segments."
| | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
| Table 4.1: Revenue by Service Type |
| For the Year Ended September 30, |
| 2023 | | % | | 2022 | | % | | 2021 | | % |
| (dollars in thousands) |
| Program Operations | $ | 2,607,263 | | | 53.2 | % | | $ | 2,596,801 | | | 56.1 | % | | $ | 2,755,820 | | | 64.8 | % |
| Clinical Services | 1,486,040 | | | 30.3 | % | | 1,176,081 | | | 25.4 | % | | 699,424 | | | 16.4 | % |
| Employment & Other | 520,981 | | | 10.6 | % | | 551,755 | | | 11.9 | % | | 463,695 | | | 10.9 | % |
| Technology Solutions | 290,444 | | | 5.9 | % | | 306,381 | | | 6.6 | % | | 335,546 | | | 7.9 | % |
| Total revenue | $ | 4,904,728 | | | | | $ | 4,631,018 | | | | | $ | 4,254,485 | | | |
| | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
| Table 4.2: Revenue by Contract Type |
| For the Year Ended September 30, |
| 2023 | | % | | 2022 | | % | | 2021 | | % |
| (dollars in thousands) |
| Performance-based | $ | 2,425,597 | | | 49.5 | % | | $ | 2,091,608 | | | 45.2 | % | | $ | 1,416,562 | | | 33.3 | % |
| Cost-plus | 1,238,574 | | | 25.3 | % | | 1,248,759 | | | 27.0 | % | | 1,237,995 | | | 29.1 | % |
| Fixed price | 717,167 | | | 14.6 | % | | 627,402 | | | 13.5 | % | | 553,645 | | | 13.0 | % |
| Time and materials | 523,390 | | | 10.7 | % | | 663,249 | | | 14.3 | % | | 1,046,283 | | | 24.6 | % |
| Total revenue | $ | 4,904,728 | | | | | $ | 4,631,018 | | | | | $ | 4,254,485 | | | |
| | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
| Table 4.3: Revenue by Customer Type |
| For the Year Ended September 30, |
| 2023 | | % | | 2022 | | % | | 2021 | | % |
| (dollars in thousands) |
| U. S. federal government agencies | $ | 2,344,863 | | | 47.8 | % | | $ | 2,189,303 | | | 47.3 | % | | $ | 1,805,131 | | | 42.4 | % |
| U.S. state government agencies | 1,800,814 | | | 36.7 | % | | 1,605,457 | | | 34.7 | % | | 1,654,555 | | | 38.9 | % |
| International government agencies | 663,044 | | | 13.5 | % | | 722,192 | | | 15.6 | % | | 663,180 | | | 15.6 | % |
| Other, including local municipalities and commercial customers | 96,007 | | | 2.0 | % | | 114,066 | | | 2.5 | % | | 131,619 | | | 3.1 | % |
| Total revenue | $ | 4,904,728 | | | | | $ | 4,631,018 | | | | | $ | 4,254,485 | | | |
Contract balances
Differences in timing between revenue recognition and cash collection result in contract assets and contract liabilities. We classify these assets as accounts receivable — billed and billable and unbilled receivables; the liabilities are classified as deferred revenue.
In many contracts, we bill our customers on a monthly basis shortly after the month end for work performed in that month, and such balances are considered collectible and are included within accounts receivable, net.
Exceptions to this pattern will arise for various reasons, including those listed below.
•Under cost-plus contracts, we are typically required to estimate a contract's share of our general and administrative expenses. This share is based upon estimates of total costs, which may vary over time. We typically invoice our customers at an agreed provisional billing rate which may differ from actual rates incurred. If our actual rates are higher than the provisional billing rates, an asset is recorded for this variance; if the provisional billing rates are higher than our actual rates, we record a liability.
•Certain contracts include retainage balances, whereby revenue is earned, but some portion of cash payments are held back by the customer for a period of time, typically to allow the customer to confirm the objective criteria laid out by the contract have been met. This balance is classified as accounts receivable - unbilled until restrictions on billing are lifted. As of September 30, 2023 and 2022, $20.7 million and $13.1 million, respectively, of our unbilled receivables related to amounts pursuant to contractual retainage provisions.
•In certain contracts, we may receive funds from our customers prior to performing operations. These funds are typically referred to as "set-up costs" and reflect the need for us to make investments in infrastructure prior to providing a service. This investment in infrastructure is not a performance obligation that is distinct from the service that is subsequently provided and, as a result, revenue is not recognized based upon the establishment of this infrastructure but rather over the course of the contractual relationship. The funds are initially recorded as deferred revenue and recognized over the term of the contract. Other contracts may not include set-up fees but will provide higher fees in earlier periods of the contract. The premium on these fees is deferred.
•Some of our contracts, notably our employment services contracts in the United States. Revenue from foreign projectsOutside the U.S. Segment, include payments for desired outcomes, such as job placement and offices was 28%, 28%job retention, and 26%these outcome payments occur over several months. We are required to estimate these outcome fees ahead of total revenue fortheir realization and recognize this estimated fee over the years ended September 30, 2017, 2016 and 2015, respectively.period of delivery.
During the year ended September 30, 2017, approximately 49%2023, we recognized revenue of $81.5 million included in our deferred revenue balances at September 30, 2022. During the year ended September 30, 2022, we recognized revenue of $103.2 million included in our deferred revenue balances at September 30, 2021.
Contract estimates
We are required to use estimates in recognizing revenue from some of our totalcontracts.
Some of our performance-based contract revenue was derived from state government agencies,is recognized based upon future milestones defined in each contract. This is the case in many of whose programs received significant federal funding, 26%our employment services contracts in the Outside the U.S. Segment, where we are paid as individuals attain employment milestones, which may take many months to achieve. We recognize revenue over the period of performance. Our estimates vary from foreign government agencies, 19% from U.S.-based Federal Government agencies,contract to contract but may include the number of participants within a portfolio reaching employment milestones and 6% from other sources including local municipalities and commercial customers. the service delivery periods for participants reaching the employment milestone.
We believe thatestimate the credit risk associated withtotal variable fees we will receive using the expected value method. We recognize the fees over the expected period of performance. At each reporting period, we update our receivables is limited dueestimates of the variable fees to represent the circumstances present at the end of the reporting period. We are required to constrain our estimates to the credit worthinessextent that it is probable that there will not be a significant reversal of cumulative revenue when the uncertainty is resolved. We do not have a history of significant constraints on these customers.contracts.
MAXIMUS, Inc.
Notes to Consolidated Financial Statements (Continued)
ForDuring the fiscal years ended September 30, 2017, 20162023 and 20152022, we recognized revenue from these performance-based fees of $120.6 million and $142.4 million, respectively. At September 30, 2023 and 2022, we recorded $53.9 million and $55.4 million, respectively, of these estimated outcome fees, which will be collected only when we reach anticipated targets. This balance is included on our consolidated balance sheets within the related contract accounts.
| | | | | | | | | | | |
| Table 4.4: Effect of Changes in Contract Estimates |
| For the Year Ended September 30, |
| 2023 | | 2022 |
| (in thousands, except per share data) |
| Benefit to/(reduction of) revenue recognized due to changes in contract estimates | $ | (13,346) | | | $ | (2,500) | |
| Benefit to/(reduction of) diluted earnings per share recognized due to changes in contract estimates | $ | (0.16) | | | $ | (0.03) | |
Remaining performance obligations
As of September 30, 2023, we had approximately $300 million of remaining performance obligations. We anticipate that we will recognize revenue on approximately 70% of this balance within the next 12 months. This balance excludes contracts with an original duration of twelve months or less, including contracts with a penalty-free termination for convenience clause and any variable consideration that is allocated entirely to future performance obligations, including variable transaction fees or fees tied directly to costs incurred.
5. EARNINGS PER SHARE
| | | | | | | | | | | | | | | | | |
| Table 5: Weighted Average Number of Shares - Earnings Per Share |
| For the Year Ended September 30, |
| 2023 | | 2022 | | 2021 |
| (in thousands) |
| Basic weighted average shares outstanding | 61,125 | | | 61,774 | | | 62,072 | |
| Dilutive effect of unvested RSUs and PSUs | 325 | | | 195 | | | 293 | |
| Denominator for diluted earnings per share | 61,450 | | | 61,969 | | | 62,365 | |
The diluted earnings per share calculation for the year ended September 30, 2023, 2022, and 2021 excludes approximately 231,000, 444,000, and 55,000 unvested anti-dilutive restricted stock units, respectively.
During fiscal year 2017,6. BUSINESS COMBINATIONS AND DIVESTITURES
VES Group, Inc. (VES)
On May 28, 2021, we acquired 100% of VES for a purchase price of $1.37 billion (the "VES Acquisition"). VES was integrated into our U.S. Federal Services Segment. The VES Acquisition supports our ongoing strategic priority of expansion into the U.S. Federal Government, the U.K. Governmentmarket and the stateaccelerates our clinical evolution to meet long-term demand for BPS with a clinical dimension. We have completed our valuation of New York each provided more than 10% of our annual revenue. Within these governments, we may be serving several distinct agencies. Revenue from the U.S. Federal Government was exclusively within the U.S. Federal Segment. Revenue from the U.K. Government was both within the Health Servicesall acquired assets and Human Services Segments. Revenue from the state of New York was exclusively within our Health Services Segment. The proportion of revenue recognized from customers providing in excess of 10% of our consolidated revenue for each of the three years ended September 30, 2017 was from the following governments:liabilities assumed.
|
| | | | | | | | |
| | Year ended
September 30, |
| | 2017 | | 2016 | | 2015 |
| U.S. Federal Government | 19 | % | | 22 | % | | 20 | % |
| New York | 15 | % | | 12 | % | | 10 | % |
| United Kingdom | 12 | % | | 16 | % | | * |
|
| | | | | |
| Table 6.1: VES Valuation |
| Allocation of Assets and Liabilities |
| (in thousands) |
| Consideration paid: | |
| |
* | Government provided less than 10% |
Cash consideration, net of our consolidated revenue in this year.cash acquired | 1,370,631 | |
| Assets acquired: | |
| Accounts receivable - billed, billable and unbilled | $ | 44,078 | |
| Prepaid expenses and other current assets | 7,955 | |
| Property and equipment, net | 8,021 | |
| Operating lease right-of-use assets | 18,898 | |
| Intangible assets | 664,000 | |
| Other assets | 7,166 | |
| Total identifiable assets acquired | 750,118 | |
| Liabilities assumed: | |
| Accounts payable and accrued compensation | 43,986 | |
| Operating lease liabilities | 18,898 | |
| Income taxes payable, current | 5,673 | |
| Deferred income taxes | 171,023 | |
| Other long-term liabilities | 12,270 | |
| Total identifiable liabilities assumed | 251,850 | |
| Net identifiable assets acquired | 498,268 | |
| Goodwill | 872,363 | |
| Net assets acquired | $ | 1,370,631 | |
4. Earnings per shareGoodwill represents the value of the assembled workforce and the enhanced knowledge, capabilities, and qualifications held by the business. This goodwill balance is not deductible for tax purposes.
Our evaluation of the intangible assets acquired with VES identified three assets. The assets were valued using methods that required a number of estimates and, accordingly, they are considered Level 3 measurements within the Accounting Standard Codification No. 820 (ASC 820) fair value methodology.
•Customer relationships represent the value of the existing contractual relationships with the United States Federal Government. These were valued using the excess earnings method, which required us to utilize estimated future revenues and earnings from contracts and an appropriate rate of return.
•VES maintains a provider network of third-party providers that assist in the performance of their clinical services. This network was valued using the cost method and income approach, which included both the cost of recreating such a network and the profits foregone during the time that would be required to recreate the network and an appropriate rate of return.
•VES maintains proprietary technology that interacted with U.S. federal government systems, facilitated the transmission of examination data, and supported the performance of the contracts. We valued the technology using a relief-from-royalty method, which required us to estimate future revenues and an arm's length royalty rate that a third-party provider might use to supply this service and an appropriate rate of return.
| | | | | |
| Table 6.2: VES Intangible Asset Values and Useful Lives |
| Estimated Fair Value |
| (in thousands) |
| Customer contracts and relationships | $ | 580,000 | |
| Provider network | 57,000 | |
| Technology-based intangible assets | 27,000 | |
| Total intangible assets | $ | 664,000 | |
These assets were assumed to have a 12 year useful economic life. During fiscal year 2023, we have taken the opportunity to improve our technology portfolio and have elected to develop assets to replace those acquired. Accordingly, we have revised the estimated useful economic life of the technology-based intangible assets, assuming they will be used until September 2026. This change in useful economic life will result in an additional annual expense of $3.8 million.
At acquisition, we established a tax liability of $12.3 million for uncertain tax positions within VES, partially offset by another indemnification asset of $7.2 million. Since the acquisition, we have resolved a number of uncertain tax positions and, therefore, at September 30, 2023, we retain an estimated indemnification asset of $0.8 million, backed up by an escrow account.
The weighted average numberFederal division of shares outstanding used to compute earnings per shares was as follows (in thousands):
|
| | | | | | | | |
| | Year ended September 30, |
| | 2017 | | 2016 | | 2015 |
| Weighted average shares outstanding | 65,632 |
| | 65,822 |
| | 66,682 |
|
| Effect of employee stock options and unvested restricted stock awards | 433 |
| | 407 |
| | 593 |
|
| Denominator for diluted earnings per share | 66,065 |
| | 66,229 |
| | 67,275 |
|
For the years ended September 30, 2017, 2016 and 2015, 9,000, 21,000 and 15,000 unvested restricted stock units, respectively, have been excluded from the calculation of diluted earnings per share as the effect of including them would have been anti-dilutive.
5. Business combinations and disposals
RevitalisedAttain, LLC ("Attain")
On July 18, 2017, MAXIMUS Companies Limited, a wholly owned subsidiary of MAXIMUS, Inc.,March 1, 2021, we acquired 100% of the share capitalAttain for a cash purchase price of Revitalised Limited ("Revitalised"). Consideration is comprised of $2.7 million in cash and up to $1.4 million in contingent consideration. Revitalised provides digital solutions to engage communities in the areas of health, fitness and well-being. We acquired Revitalised in order to enhance the capabilities of our health services programs in the United Kingdom and, accordingly, the business was integrated into our Health Services Segment. The acquisition agreement includes the potential for adjustments based upon working capital at the date of acquisition. We have not yet completed our assessment of the fair value of the total consideration, including the contingent consideration, or our assessment of the fair value of the assets acquired and liabilities assumed.
K-12 Education
On May 9, 2016, we sold our K-12 Education business, which was previously part of the Human Services Segment. As a result of this transaction, we recorded a gain of approximately $6.9 million for the fiscal year ended September 30, 2016. This gain excluded a balance of $0.7 million which we had reserved to cover potential contingencies related to the sale. As payment of these contingencies is no longer considered probable, we have recorded additional gain in the fiscal year ended September 30, 2017. The cash balance related to this contingency had been in escrow; and was received in June 2017.
MAXIMUS, Inc.
Notes to Consolidated Financial Statements (Continued)
For the years ended September 30, 2017, 2016 and 2015
The K-12 Education business contributed revenue of $2.2 million and $4.7 million for the years ended September 30, 2016 and 2015, respectively. We reported operating loss of $0.2 million and operating income of $0.9 million in the respective years.
Ascend Management Innovations, LLC
On February 29, 2016, MAXIMUS Health Services, Inc., a wholly-owned subsidiary of MAXIMUS, Inc. acquired 100% of the share capital of Ascend for cash consideration of $44.1$419.1 million. Ascend is a provider of independent health assessments and data management tools to government agencies in the U.S. We acquired Ascend to broaden our ability to help our existing government clients deal with the rising demand for long-term care services. This business was integrated into our HealthU.S. Federal Services Segment. Management has estimatedSegment and is expected to strengthen our position to further design, develop, and deliver more innovative, impactful solutions and drive automation of processes to improve citizen engagement and the fairdelivery of critical federal programs, as well as expand our presence in the U.S. Federal market. We utilized borrowings on the credit facility we had in place at the time, as well as cash on our balance sheet to fund the acquisition.
| | | | | |
| Table 6.3: Attain Valuation |
| Allocation of Assets and Liabilities |
| (in thousands) |
| Consideration paid: | |
| Cash consideration paid, net of cash acquired | $ | 419,097 | |
| Assets acquired: | |
| Accounts receivable - billed, billable and unbilled | 39,375 | |
| Prepaid expenses and other current assets | 926 | |
| Operating lease right-of-use assets | 24,960 | |
| Intangible assets | 105,000 | |
| Other assets | 74 | |
| Total identifiable assets acquired | 170,335 | |
| Liabilities assumed: | |
| Accounts payable and other liabilities | 28,863 | |
| Operating lease liabilities, less current portion | 26,401 | |
| Total identifiable liabilities assumed | 55,264 | |
| Net identifiable assets acquired | 115,071 | |
| Goodwill | 304,026 | |
| Net assets acquired | $ | 419,097 | |
Goodwill represents the value of intangible assets acquired as $22.3 million, with an average weighted life of 18 years,the assembled workforce and the fair value ofenhanced knowledge, capabilities, and qualifications held by the business. This goodwill as $18.0 million, whichbalance is expected to be deductible for tax purposes. We believe that this goodwill represents the value of the assembled workforce of Ascend, as well as the enhanced knowledge and capabilities resulting from this business combination. We completed our evaluation of the fair value of all of the assets and liabilities acquired in fiscal year 2017.
Our allocation of fair value for the assets and liabilities acquired is shown below.
|
| | | | | | | | | | |
| (Amounts in thousands) | | Updated through September 30, 2016 | Adjustments | Updated through September 30, 2017 |
| Cash consideration, net of cash acquired | | $ | 44,069 |
| $ | — |
| $ | 44,069 |
|
| | | | | |
| Billed and unbilled receivables | | $ | 4,069 |
| $ | — |
| $ | 4,069 |
|
| Other assets | | 407 |
| — |
| 407 |
|
| Property and equipment and other assets | | 707 |
| — |
| 707 |
|
| Deferred income taxes | | — |
| 557 |
| 557 |
|
| Intangible assets | | 22,300 |
| — |
| 22,300 |
|
| Total identifiable assets acquired | | 27,483 |
| 557 |
| 28,040 |
|
| Accounts payable and other liabilities | | 1,414 |
| — |
| 1,414 |
|
| Deferred revenue | | 554 |
| — |
| 554 |
|
| Total liabilities assumed | | 1,968 |
| — |
| 1,968 |
|
| Net identifiable assets acquired | | 25,515 |
| 557 |
| 26,072 |
|
| Goodwill | | 18,554 |
| (557 | ) | 17,997 |
|
| Net assets acquired | | $ | 44,069 |
| $ | — |
| $ | 44,069 |
|
The valuation of the intangible assets acquired is summarized below:
|
| | | | | | |
| (Dollars in thousands) | | Useful life | | Fair value |
| Customer relationships | | 19 years | | $ | 20,400 |
|
| Technology-based intangible assets | | 8 years | | 1,700 |
|
| Trade name | | 1 year | | 200 |
|
| Total intangible assets | | | | $ | 22,300 |
|
MAXIMUS, Inc.
Notes to Consolidated Financial Statements (Continued)
For the years ended September 30, 2017, 2016 and 2015
Assessments Australia
On December 15, 2015, MAXIMUS acquired 100% of the share capital of three companies doing business as "Assessments Australia." We acquired Assessments Australia to expand our service offerings within Australia. The consideration was comprised of $2.6 million in cash and contingent consideration of $0.5 million to the sellers of Assessments Australia if sufficient contracts with a specific government agency are won by MAXIMUS prior to December 2022. We performed a probability weighted assessment of this payment. Future changes in our assessment of this liability will be recorded through the consolidated statement of operations. This business was integrated into our Human Services Segment. Management identified goodwill and intangible assets acquired as $3.0 million and $0.4 million, respectively. We believe that the goodwill represents the value of the assembled workforce of Assessments Australia, as well as the enhanced capabilities which the business will provide us. We completed our evaluation of the fair value of all of the assets and liabilities acquired in fiscal year 2017.
The intangible assets acquired represent customer relationships. TheseWe estimated this balance using the excess earnings method (which is a Level 3 measurement within the ASC 820 fair value hierarchy) and used a number of estimates, including expected future revenue and earnings from the acquired business and an appropriate expected rate of return. We have assumed a useful economic life of 10 years, representing our expectation of the period over which we will receive the benefit.
Aidvantage
On October 6, 2021, we completed the acquisition of the student loan servicing business from Navient, rebranded as Aidvantage. This business is a part of our U.S. Federal Services Segment and supplements our existing portfolio of services to the U.S. Department of Education.
The purchase price consideration is contingent upon future volumes, with a maximum payment of $65.0 million. The final payment is uncertain as there are being amortized on a straight-line basis over six years.
At September 30, 2017, we have recorded our estimatenumber of potential outcomes. We estimated the fair value of this liability, based upon a probability-weighted assessment of the contingent considerationpotential outcomes, of $18.5 million. We update this liability each quarter as changes are made to our estimate of fair value. These changes are recorded through our statement of operations. If our obligation is less than anticipated, this will result in a benefit to our earnings. The obligation may be higher, either because the number of student loans we are servicing increases or if the contractual relationship we have acquired is extended beyond its current anticipated end date. In that instance, we would record an expense to earnings, which we would anticipate being offset by additional benefits from the contract. However, the timing of the adjustment to the obligation and the anticipated financial benefits would be unlikely to be $0.5consistent. Since the acquisition, we have made payments of $10.8 million and retain an estimated obligation of $7.5 million.
AcentiaWe recorded a single intangible asset related to the customer contract and relationship of $16.7 million, which we are amortizing over 27 months. The goodwill balance, representing the difference between the identifiable assets acquired and the estimated obligation, represents the assembled workforce, as well as the knowledge base acquired.
Other acquisitions
Stirling Institute of Australia Pty Ltd ("Stirling")
On AprilJune 1, 2015 (the "acquisition date"),2022, we acquired 100% of the ownership interestsshare capital of AcentiaStirling for an estimated purchase price of $4.1 million (A$5.7 million Australian Dollars). Stirling provides vocational training to Australians seeking to improve their knowledge and qualifications. We acquired this business to complement our existing employment services. The business was integrated into our Outside the U.S. Segment. We recorded goodwill and intangible assets of $2.3 million and $1.8 million, respectively, related to the acquisition.
BZ Bodies Limited ("BZB")
On January 31, 2022, we acquired 100% of the share capital of BZB for a purchase price of $2.5 million (£1.9 million British Pounds), which includes an estimate of contingent consideration payable upon future performance. BZB provides weight management services for adults, children, and vulnerable groups in the United Kingdom. We acquired this business to complement our services within the United Kingdom. The business was integrated into our Outside the U.S. Segment. We recorded goodwill and intangible assets of $1.4 million and $1.3 million, respectively, related to the acquisition.
Connect Assist Holdings Limited ("Connect Assist")
On September 14, 2021, we acquired 100% of the share capital of Connect Assist Holdings Limited ("Connect Assist") for a purchase price of $20.8 million (£15.5 million British Pounds). We acquired this business to improve our contact center services and qualifications within the United Kingdom. The business was integrated into our Outside the U.S. Segment. We recorded goodwill and intangible assets of $11.1 million and $7.7 million, respectively, related to the acquisition.
Divestitures
On March 6, 2023, we sold a small commercial practice in the United Kingdom, part of our Outside the U.S. Segment, resulting in a pre-tax loss of $0.6 million. The cash consideration will be received in installments. These installment payments are unconditional.
On March 30, 2023, we sold our Swedish subsidiary, which is part of our Outside the U.S. Segment, for cash consideration of $293.5 million.
Acentia provides system modernization, software development, program management and other information technology services and solutions to the U.S. Federal Government. We acquired Acentia, among other reasons, to expand our ability to provide complementary business services and offerings across government markets. The acquired assets and liabilities was integrated into our U.S. Federal Services Segment.
We have completed the process of allocating the acquisition price to the fair value of the assets and liabilities of Acentia as of the acquisition date.$0.4 million, resulting in a small loss.
|
| | | | |
| | | Purchase price |
| (Amounts in thousands) | | allocation |
| Cash consideration, net of cash acquired | | $ | 293,504 |
|
| | | |
| Accounts receivable and unbilled receivables | | 35,333 |
|
| Other current assets | | 3,091 |
|
| Property and equipment | | 2,140 |
|
| Intangible assets—customer relationships | | 69,900 |
|
| Total identifiable assets acquired | | 110,464 |
|
| Accounts payable and other liabilities | | 31,350 |
|
| Deferred revenue | | 251 |
|
| Capital lease obligations | | 567 |
|
| Deferred tax liabilities | | 6,741 |
|
| Total liabilities assumed | | 38,909 |
|
| Net identifiable assets acquired | | 71,555 |
|
| Goodwill | | 221,949 |
|
| Net assets acquired | | $ | 293,504 |
|
The excess of the acquisition date consideration over the estimated fair value of the net assets acquired was recorded as goodwill. We consider the7. GOODWILL AND INTANGIBLE ASSETS
| | | | | | | | | | | | | | | | | | | | | | | |
| Table 7.1: Changes in Goodwill by Segment |
| U.S. Federal Services | | U.S. Services | | Outside the U.S. | | Total |
| (in thousands) |
| Balance as of September 30, 2021 | $ | 1,549,921 | | | $ | 164,472 | | | $ | 60,013 | | | $ | 1,774,406 | |
| Acquisitions | 9,942 | | | — | | | 3,739 | | | 13,681 | |
| Foreign currency translation | — | | | — | | | (8,672) | | | (8,672) | |
| Balance as of September 30, 2022 | 1,559,863 | | | 164,472 | | | 55,080 | | | 1,779,415 | |
| Divestitures | — | | | — | | | (3,172) | | | (3,172) | |
| Foreign currency translation | — | | | — | | | 2,972 | | | 2,972 | |
| Balance as of September 30, 2023 | $ | 1,559,863 | | | $ | 164,472 | | | $ | 54,880 | | | $ | 1,779,215 | |
There were no impairment charges to our goodwill to represent the value of the assembled workforce of Acentia, as well as the enhanced knowledge and capabilities resulting from this business combination. Approximately $175 million of the goodwill balance is anticipated to be deductible for tax purposes.
MAXIMUS, Inc.
Notes to Consolidated Financial Statements (Continued)
For the years ended September 30, 2017, 20162023, 2022, and 20152021.
| | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
| Table 7.2: Details of Intangible Assets, Net |
| As of September 30, |
| 2023 | | 2022 |
| Cost | | Accumulated
Amortization | | Intangible
Assets, Net | | Cost | | Accumulated
Amortization | | Intangible
Assets, Net |
| (in thousands) |
| Customer contracts and relationships | $ | 891,511 | | | $ | 251,868 | | | $ | 639,643 | | | $ | 905,285 | | | $ | 175,349 | | | $ | 729,936 | |
| VES Provider network | 57,000 | | | 11,083 | | | 45,917 | | | 57,000 | | | 6,333 | | | 50,667 | |
| Technology-based intangible assets | 31,572 | | | 13,484 | | | 18,088 | | | 31,984 | | | 7,683 | | | 24,301 | |
| Trademarks and trade names | 4,471 | | | 4,471 | | | — | | | 4,466 | | | 4,466 | | | — | |
| Total | $ | 984,554 | | | $ | 280,906 | | | $ | 703,648 | | | $ | 998,735 | | | $ | 193,831 | | | $ | 804,904 | |
| | | | | |
| Table 7.3: Details of Weighted Average Remaining Lives |
| As of September 30, 2023 |
| Customer contracts and relationships | 8.9 years |
| VES Provider network | 9.7 years |
| Technology-based intangible assets | 3.0 years |
| Weighted Average Remaining Life | 8.8 years |
| | | | | |
| Table 7.4: Details of Future Amortization Expense of Intangible Assets, Net |
| As of September 30, 2023 |
| (in thousands) |
| Year ended September 30, 2024 | $ | 87,877 | |
| Year ended September 30, 2025 | 85,828 | |
| Year ended September 30, 2026 | 85,211 | |
| Year ended September 30, 2027 | 79,164 | |
| Year ended September 30, 2028 | 78,928 | |
| Thereafter | 286,640 | |
| Total | $ | 703,648 | |
The intangible assets acquired represent customer relationships. These are being amortized on a straight-line basis over 14 years.8. DEBT AND DERIVATIVES
Remploy | | | | | | | | | | | |
| Table 8.1: Details of Debt |
| As of September 30, |
| 2023 | | 2022 |
| (in thousands) |
| Term Loan A, due 2026 | $ | 909,375 | | | $ | 971,250 | |
| Term Loan B, due 2028 | 344,934 | | | 395,000 | |
| Subsidiary loan agreements | 3,220 | | | 64 | |
| Funded Debt | 1,257,529 | | | 1,366,314 | |
| Less: Unamortized debt-issuance costs and discounts | (7,536) | | | (10,373) | |
| Total debt | 1,249,993 | | | 1,355,941 | |
| Less: Current portion of long-term debt | (86,844) | | | (63,458) | |
| Long-term debt | $ | 1,163,149 | | | $ | 1,292,483 | |
On April 7, 2015 (the "Remploy acquisition date"Our principal debt agreement is with JPMorgan Chase Bank, N.A., as Administrative Agent ("Credit Agreement"), we acquired 70%comprising of the ownership interests of Remploy (2015) Limited, whose assets had previously operatedfollowing:
•A term loan A facility ("Term Loan A"), initially comprising $1.1 billion, which matures on May 28, 2026;
•A term loan B facility ("Term Loan B"), initially comprising $400 million, which matures May 28, 2028;
•A $600 million revolving credit facility ("Revolver"), which matures May 28, 2026.
Since December 2022, the interest rates applicable to loans under the "Remploy" tradename. The remaining 30%Credit Agreement are floating rates based upon the Secured Overnight Financing Rate ("SOFR") plus a margin. Term Loan A and the Revolver margins range between 1% and 2%, based upon our leverage ratio. Term Loan B is held in a trust for the benefit of the employees. The acquisition consideration was $3.0 million (£2.0 million).
Remploy provides servicesset to the U.K. Government, particularly in supporting employment opportunities for the disabled. We acquired Remploy to complement our welfare-to-work services in the U.K. The acquired assets and liabilities have been integrated into our Human Services Segment. The principal asset held by Remploy on the Remploy acquisition date was a contract worth $4.6 million. This asset was amortized over two years on a straight-line basis.
DeltaWare Systems, Inc.
Following our acquisition of DeltaWare Systems, Inc. in 2010, we agreed to make payments of up to $4.0 million (Canadian) if we made sales in particular geographic markets prior to December 31, 2016. No such sales were made prior to the expiry of this deadline. At September 30, 2017 and 2016, we had recorded no liability for this obligation.
6. Debt
Credit Facilities
Our credit agreement provides for a revolving line of credit up to $400 million that may be used for revolving loans, swingline loans (subject to a sublimit of $5 million)SOFR plus 2.00%, and to request letters of credit, subject to a sublimitSOFR floor of $50 million. The line of credit is available0.50%. Prior to December 2022, our Credit Agreement utilized the London Interbank Offered Rate as the basis for general corporate purposes, including working capital, capital expenditures and acquisitions. Borrowings are permitted in currencies other than the U.S. Dollar. In September 2017, we extended the term of our credit agreement to September 2022, at which time all outstanding borrowings must be repaid. At September 30, 2017, we had no borrowings under the credit agreement.
In addition to borrowings under the credit agreement, we have an outstanding loan of $0.7 million (0.8 million Canadian Dollars) with the Atlantic Innovation Fund of Canada. There is no interest charge on this loan. The Atlantic Innovation Fund loan is repayable over 19 remaining quarterly installments.
At September 30, 2017, we held two letters of credit under our credit agreement totaling $0.7 million. Each of these letters of credit may be called by vendors in the event that the Company defaults under the terms of a contract, the probability of which we believe is remote. In addition, two letters of credit totaling $3.0 million, secured with restricted cash balances, are held with another financial institution to cover similar obligations to customers.
Our credit agreement requires us to comply with certain financial covenants and other covenants including a maximum total leverage ratio and a minimum fixed charge coverage ratio. We were in compliance with all covenants asfloating rates. As of September 30, 2017. Our obligations under2023, the credit agreement are guaranteed by material domestic subsidiariesannual effective interest rate, including the original issue discount and amortization of the Company, but are otherwise unsecured. In the event that our total leverage ratio, as defined in the credit agreement, exceeds 2.50:1, we would be obliged to provide security in the form of the assets of the parent Company and certain of its subsidiaries. Our credit agreement contains no restrictions on the payment of dividends as long as our leverage ratio does not exceed 2.50:1. At September 30, 2017, our total leverage ratiodebt issuance costs, was less than 1.0:1.0. We do not believe that the provisions of the credit agreement represent a significant restriction to the successful operation of the business or to our ability to pay dividends.5.97%.
The Credit Agreement provides for an annual commitment fee payable on funds not borrowed or utilized for letters of credit. This charge is based upon our leverage and varies between 0.125% and 0.275%0.30%. BorrowingsCommitment fees are recorded as interest expense on the consolidated statements of operations.
The Credit Agreement is available for general corporate purposes, including the funding of working capital, capital expenditures, and possible future acquisitions. In addition to borrowings, it allows us to continue to issue letters of credit when necessary.
Under the terms of the Credit Agreement, the Company is required to comply with certain covenants, the terms of which are customary and include a Consolidated Net Total Leverage Ratio and a Consolidated Net Interest Coverage Ratio. The Consolidated Net Total Leverage Ratio is calculated as total outstanding debt less the lower of (a) unrestricted cash or (b) $75.0 million divided by Consolidated EBITDA (as defined by the Credit Agreement). With certain exceptions, the covenant requires the Consolidated Net Total Leverage Ratio to be less than 4.00, calculated over the previous twelve months. The Consolidated Net Interest Coverage Ratio is calculated as Consolidated EBITDA divided by Consolidated Net Interest Expense over the previous twelve months, all defined by the Credit Agreement. The covenant requires a Consolidated Net Interest Coverage Ratio of 3.00 or greater. As of September 30, 2023, the Company calculated a Consolidated Net Total Leverage Ratio of 2.19 and Consolidated Net Interest Coverage Ratio of 6.28. The Company was in compliance with all applicable covenants under the Credit Agreement bearas of September 30, 2023. We do not believe that the covenants represent a significant restriction to our ability to successfully operate the business or to pay our dividends.
Costs incurred in establishing the Credit Agreement have been reported as a reduction to the gross debt balance and will be amortized over the respective lives of the arrangements.
In addition to the corporate Credit Agreement, we hold smaller credit facilities in Australia, Canada, and the United Kingdom. These allow our businesses to borrow to meet any short-term working capital needs.
| | | | | |
| Table 8.2: Details of Future Minimum Principal Payments Due |
| Amount Due |
| (in thousands) |
| Year ended September 30, 2024 | $ | 89,205 | |
| Year ended September 30, 2025 | 92,860 | |
| Year ended September 30, 2026 | 740,985 | |
| Year ended September 30, 2027 | 3,485 | |
| Year ended September 30, 2028 | 330,994 | |
| Total Payments | $ | 1,257,529 | |
Interest Rate Derivative Instrument
We utilize derivatives to reduce our variable interest atrate risk. At September 30, 2023, we held the following interest rate swap agreements:
•An agreement for a notional amount of $500.0 million, which hedges the floating rate of our choice at either (a)Term Loan A debt to a Basefixed amount of 2.31%. This agreement expires in May 2026;
•An agreement for a notional amount of $150.0 million, which hedges the floating rate on the next $150 million of our Term Loan A debt to a fixed amount of 4.38%. This agreement expires in September 2024.
The balance of the debt pays interest based upon an index. The floating interest rate on these instruments was converted from LIBOR to SOFR in December 2022, concurrent with our debt agreements. In converting our debt and interest-rate swaps, we utilized the practical expedients allowed under ASU No. 2020-04 Reference Rate plus a margin that varies between 0.0%Reform (Topic 848): Facilitation of the Effects of Reference Rate Reform on Financial Reporting, which allowed us to treat these amendments as though the modification was not substantial.
The Company elected to designate these interest rate swaps as cash flow hedges for accounting purposes.
As of September 30, 2023 and 0.75% per year, (b) a Eurocurrency Rate plus an applicable margin that varies between 1.0%2022, we had assets of $31.0 million and 1.75% per year or (c) an Index Rate plus an applicable margin$31.4 million, respectively, which varies between 1.0%were recorded in "other assets" on our Consolidated Balance Sheet. As these derivatives are considered effective, all gains and 1.75% per year. losses are reflected within "accumulated other comprehensive income" ("AOCI") in the Consolidated Statements of Comprehensive Income.
| | | | | | | | | | | | | | | | | |
| Table 8.3: Gains/(Losses) on Derivatives |
| For the Year Ended September 30, |
| 2023 | | 2022 | | 2021 |
| (in thousands) |
| Gain/(loss) recognized in AOCI on derivatives, net of tax | $ | 8,558 | | | $ | 23,004 | | | $ | (811) | |
| Amounts reclassified to earnings from accumulated other comprehensive income | (8,837) | | | 447 | | | 508 | |
| Net current period other comprehensive income | $ | (279) | | | $ | 23,451 | | | $ | (303) | |
Counterparty Risk
The Base Rate, Eurocurrency Rate and Index Rate are definedCompany is exposed to credit losses in the event of nonperformance by the Credit Agreement.counterparty to our derivative instrument. Our counterparty has investment-grade credit ratings; accordingly, we anticipate that the counterparty will be able to fully satisfy its obligations under the contracts. Our agreements outline the conditions upon which it or the counterparty are required to post collateral. As of September 30, 2023 and 2022, there was no collateral posted with the Company's counterparty related to the derivatives.
Notes
9. FAIR VALUE MEASUREMENTS
The following assets and liabilities are recorded at fair value on a recurring basis.
•We hold mutual fund assets within a Rabbi Trust to Consolidated Financial Statements (Continued)cover liabilities in our deferred compensation plan. These assets have prices quoted within active markets and, accordingly, are classified as level 1 within the fair value hierarchy.
•We have interest rate swap agreements serving to reduce our interest rate risk on our debt. These agreements can be valued using observable data and, accordingly, are classified as level 2 within the fair value hierarchy.
•We anticipate paying additional consideration for certain acquisitions based upon the subsequent performance of the businesses acquired. This liability is based upon our internal assumptions over revenues, margins, volumes, and contract terms. Accordingly, these inputs are not observable and are classified as level 3 within the fair value hierarchy.
| | | | | | | | | | | | | | | | | | | | | | | |
| Table 9.1: Fair Value Measurements |
| As of September 30, 2023 |
| Level 1 | | Level 2 | | Level 3 | | Balance |
| (in thousands) |
| Assets: | | | | | | | |
| Deferred compensation assets - Rabbi Trust | $ | 26,445 | | | $ | — | | | $ | — | | | $ | 26,445 | |
| Interest rate swaps - $650 million notional value | — | | | 31,027 | | | — | | | 31,027 | |
| Total assets | $ | 26,445 | | | $ | 31,027 | | | $ | — | | | $ | 57,472 | |
| Liabilities: | | | | | | | |
| Contingent consideration | $ | — | | | $ | — | | | $ | 9,903 | | | $ | 9,903 | |
| Total liabilities | $ | — | | | $ | — | | | $ | 9,903 | | | $ | 9,903 | |
The following table presents a reconciliation of the contingent consideration, which is measured and recorded at fair value on a recurring basis using Level 3 inputs:
| | | | | |
| Table 9.2: Fair Value Measurement Using Significant Unobservable Inputs (Level 3) |
| Contingent Consideration |
| (in thousands) |
| Balance as of September 30, 2022 | $ | 16,236 | |
| |
Adjustments to fair value recorded in the current year | 2,873 | |
| Cash payments | (9,431) | |
| Foreign currency translation | 225 | |
| Balance as of September 30, 2023 | $ | 9,903 | |
The fair values of receivables, prepaid assets, other assets, accounts payable, accrued costs, and other current liabilities approximate the carrying values as a result of the short-term nature of these instruments. The carrying value of our debt is consistent with the fair value as the stated interest rates in the agreements are consistent with the current market rates used in notes with similar terms in the markets (Level 2 inputs).
Other long-lived assets are reviewed when events indicate they may no longer be able to recover their value. Assets that we cease using or which do not appear able to generate sufficient future cash flows to support their values are reviewed and, where necessary, their value is written down. In this instance, the expense is reported in the same place where future expenses were anticipated to be recorded. For example, a fixed asset impairment would be recorded in depreciation expense. All the non-recurring fair values are considered Level 3, as the inputs are not observable and based on internal assumptions. During the year ended September 30, 2023, we recorded impairment charges of $9.5 million. For the year ended September 30, 2021, we recorded impairment charges of $12.5 million. We did not record impairment charges in the year ended September 30, 2022. These impairment charges were on our long-lived assets within our U.S. Services and Outside the U.S. Services Segments and relate to assets on underperforming contracts.
10. LEASES
| | | | | | | | | | | | | | | | | |
| Table 10.1: Details of Lease Costs |
| For the Year Ended September 30, |
| 2023 | | 2022 | | 2021 |
| (in thousands) |
| Operating lease cost | $ | 76,630 | | | $ | 90,423 | | | $ | 111,246 | |
| Short-term lease cost | 7,729 | | | 11,642 | | | 7,044 | |
| Variable lease cost | 12,417 | | | 12,032 | | | 11,124 | |
| Total operating lease costs | $ | 96,776 | | | $ | 114,097 | | | $ | 129,414 | |
| | | | | | | | | | | | | | | | | |
| Table 10.2: Future Minimum Lease Payments Under Non-cancelable Operating Leases |
| Office Space | | Equipment | | Total |
| (in thousands) |
| Year ended September 30, 2024 | $ | 57,829 | | | $ | 490 | | | $ | 58,319 | |
| Year ended September 30, 2025 | 52,637 | | | 242 | | | 52,879 | |
| Year ended September 30, 2026 | 34,667 | | | 30 | | | 34,697 | |
| Year ended September 30, 2027 | 28,043 | | | 9 | | | 28,052 | |
| Year ended September 30, 2028 | 20,640 | | | 5 | | | 20,645 | |
| Thereafter | 6,193 | | | — | | | 6,193 | |
| Total minimum lease payments | 200,009 | | | 776 | | | 200,785 | |
| Less: Imputed interest | (21,483) | | | (83) | | | (21,566) | |
| Total lease liabilities | $ | 178,526 | | | $ | 693 | | | $ | 179,219 | |
Our weighted average remaining lease term as of September 30, 2023, is 3.9 years.
For the years ended September 30, 2017, 20162023, 2022, and 20152021, we made cash payments of $77.6 million, $86.5 million, and $96.9 million for amounts included in our lease liabilities, respectively. New or amended leases resulted in additional right-of-use assets of $109.4 million, $43.5 million, and $60.2 million for the same periods, respectively.
11. INCOME TAXES
| | | | | | | | | | | | | | | | | |
| Table 11.1: Components of Provision for Income Taxes |
| For the Year Ended September 30, |
| 2023 | | 2022 | | 2021 |
| (in thousands) |
| Current provision/(benefit): | | | | | |
| Federal | $ | 34,033 | | | $ | 45,042 | | | $ | 62,062 | |
| State and local | 12,332 | | | 15,371 | | | 20,077 | |
| Foreign | 584 | | | 2,653 | | | 16,919 | |
| Total current provision for income taxes | 46,949 | | | 63,066 | | | 99,058 | |
| Deferred tax expense/(benefit): | | | | | |
| Federal | (1,495) | | | 7,107 | | | (2,527) | |
| State and local | (673) | | | 2,130 | | | (590) | |
| Foreign | 3,720 | | | 967 | | | (3,460) | |
| Total deferred tax expense/(benefit) | 1,552 | | | 10,204 | | | (6,577) | |
| Provision for income taxes | $ | 48,501 | | | $ | 73,270 | | | $ | 92,481 | |
| | | | | | | | | | | | | | | | | |
| Table 11.2: Components of Income before Provision for Income Taxes by Country |
| For the Year Ended September 30, |
| 2023 | | 2022 | | 2021 |
| (in thousands) |
| Domestic | $ | 198,115 | | | $ | 274,641 | | | $ | 339,647 | |
| Foreign | 12,178 | | | 2,457 | | | 44,034 | |
| Income before provision for income taxes | $ | 210,293 | | | $ | 277,098 | | | $ | 383,681 | |
Derivative Arrangement | | | | | | | | | | | | | | | | | |
| Table 11.3: Reconciliation of Tax Expense at Statutory Rate to Actual Tax Expense |
| For the Year Ended September 30, |
| 2023 | | 2022 | | 2021 |
| (dollars in thousands) |
| Tax expense at statutory rate | $ | 44,162 | | | $ | 58,190 | | | $ | 80,573 | |
| Increase/(decrease) due to: | | | | | |
| State income taxes, net of federal benefit | 11,501 | | | 14,244 | | | 18,350 | |
| Foreign taxation rate differentials | (590) | | | (709) | | | 4,212 | |
| Non-deductible expenses | 2,889 | | | 882 | | | 2,254 | |
| Global intangible low taxed income | 2,274 | | | — | | | — | |
| Valuation allowance - foreign jurisdictions | 2,010 | | | 4,875 | | | 2,285 | |
| Tax credits | (6,645) | | | (5,239) | | | (5,072) | |
| | | | | |
| Excess tax expense/(benefits) from stock-based compensation | (1,399) | | | 1,143 | | | (6,008) | |
| Other | (5,701) | | | (116) | | | (4,113) | |
| Income tax expense | $ | 48,501 | | | $ | 73,270 | | | $ | 92,481 | |
| | | | | |
| U.S. Federal Statutory tax rate | 21.0 | % | | 21.0 | % | | 21.0 | % |
| Effective tax rate | 23.1 | % | | 26.4 | % | | 24.1 | % |
In order to add stability to | | | | | | | | | | | |
| Table 11.4: Components of Deferred Tax Assets and Liabilities |
| As of September 30, |
| 2023 | | 2022 |
| (in thousands) |
| Deferred tax assets/(liabilities): | | | |
| Costs deductible in future periods | $ | 37,036 | | | $ | 36,604 | |
| Deferred revenue | 8,712 | | | 7,273 | |
| Stock compensation | 6,212 | | | 4,918 | |
| Capital loss carryforward | 2,391 | | | 2,391 | |
| Net operating loss carryforwards | 33,278 | | | 6,666 | |
| Amortization of goodwill and intangibles | (189,316) | | | (198,903) | |
| Capitalized software | (28,246) | | | (15,445) | |
| Accounts receivable - unbilled | (7,963) | | | (12,087) | |
| Property and equipment | (3,437) | | | (2,577) | |
| Prepaid expenses | (10,906) | | | (11,522) | |
| Financial instruments | (8,158) | | | (8,261) | |
| Valuation allowance | (34,643) | | | (8,075) | |
| Other | (6,399) | | | (2,111) | |
| Net deferred tax liability | $ | (201,439) | | | $ | (201,129) | |
Our deferred tax assets and liabilities are held in various national and international jurisdictions that do not allow right of offset. Accordingly, our interest expensepresentation of deferred taxes on our consolidated balance sheets is split between jurisdictions that show a net deferred tax asset and managea net deferred tax liability.
| | | | | | | | | | | |
| Table 11.5: Deferred Tax Assets and Liabilities By Jurisdiction Positions |
| As of September 30, |
| 2023 | | 2022 |
| (in thousands) |
| Total of tax jurisdictions with net deferred tax assets | $ | 2,459 | | | $ | 4,970 | |
| Total of tax jurisdictions with net deferred tax liabilities | (203,898) | | | (206,099) | |
| Net deferred tax liabilities | $ | (201,439) | | | $ | (201,129) | |
We consider our exposure to interest rate movements, we may enter into derivative arrangements to fix payments on partforeign earnings in excess of an outstanding loan balance. We agree to pay a fixed rate of interest to a financial institution and receive a balance equivalentthe earnings subject to the floating rate payable. Our outstanding derivative instruments expired during fiscal year 2017.one-time transition tax to be indefinitely reinvested outside of the U.S. in accordance with the relevant accounting guidance for income taxes. Accordingly, no U.S. deferred taxes were recorded with respect to such earnings. As thisof September 30, 2023, our foreign subsidiaries held approximately $31.1 million of cash flow hedge was considered effective, the gains and lossescash equivalents in either U.S. Dollars or local currencies.
The provision for income taxes includes all provision to return adjustments included in the fair value of this derivative instrument were reported in accumulated other comprehensive income (AOCI)year recognized in the consolidatedfinancial statements.
The tax loss on the sale of a small commercial practice in the United Kingdom and our Swedish subsidiary increased both the net operating loss carryforwards as well as the valuation allowance. In both cases, the losses are able to be carried forward indefinitely.
We account for uncertain tax positions by recognizing the financial statement effects of comprehensive income.a tax position only when, based upon the technical merits, it is "more-likely-than-not" that the position will be sustained upon examination. The total amount of unrecognized tax benefits that, if recognized, would affect our annual effective income tax rate was $4.9 million and $7.3 million at September 30, 2023 and 2022, respectively.
Interest Payments
DuringWe report interest and penalties as a component of income tax expense. In the fiscal yearsyear ended September 30, 2017, 2016 and 2015,2021, we maderecognized interest paymentsexpense relating to unrecognized tax benefits of $2.0$0.1 million, $3.7 million and $1.2 million, respectively.
7. Goodwill and intangible assets
Changes in goodwillwith no comparative amounts for the years ended September 30, 20172023 and 20162022.
We recognize and present uncertain tax positions on a gross basis (i.e., without regard to likely offsets for deferred tax assets, deductions, and/or credits that would result from payment of uncertain tax amounts).
| | | | | | | | | | | | | | | | | |
| Table 11.6: Reconciliation of the Beginning and Ending Amounts of Potential Tax Benefits |
| For the Year Ended September 30, |
| 2023 | | 2022 | | 2021 |
| (in thousands) |
| Balance at beginning of year | $ | 8,676 | | | $ | 12,642 | | | $ | 1,798 | |
| Additions for acquired unrecognized tax benefits | — | | | — | | | 11,244 | |
| Decreases for lapse of statute of limitations | (2,051) | | | (1,412) | | | — | |
| Decreases for settlements with taxing authorities | (692) | | | (4,785) | | | — | |
| Increases for tax positions taken in current year | 300 | | | 2,231 | | | 300 | |
| Decreases for tax positions taken in current year | — | | | — | | | (700) | |
| Balance at end of year | $ | 6,233 | | | $ | 8,676 | | | $ | 12,642 | |
We file income tax returns in the U.S. federal jurisdiction and in various state and foreign jurisdictions. We are as follows (in thousands):no longer subject to federal income tax examinations for years before 2020 and to state and local income tax examinations by tax authorities for years before 2018. In international jurisdictions, similar rules apply to filed income tax returns, although the tax examination limitations and requirements may vary. We are no longer subject to audit by tax authorities for foreign jurisdictions for years prior to 2019.
|
| | | | | | | | | | | | | | | |
| | Health
Services | | U.S. Federal
Services | | Human
Services | | Total |
| Balance as of September 30, 2015 | $ | 113,427 |
| | $ | 220,524 |
| | $ | 42,351 |
| | $ | 376,302 |
|
| Acquisitions of Ascend and Assessments Australia, respectively | 18,554 |
| | — |
| | 2,899 |
| | 21,453 |
|
| Adjustment to goodwill acquired with Acentia | — |
| | 7,624 |
| | — |
| | 7,624 |
|
| Disposal of K-12 Education business | — |
| | — |
| | (224 | ) | | (224 | ) |
| Foreign currency translation | (8,302 | ) | | — |
| | 705 |
| | (7,597 | ) |
| Balance as of September 30, 2016 | 123,679 |
| | 228,148 |
| | 45,731 |
| | 397,558 |
|
| Adjustment to goodwill acquired with Ascend | (557 | ) | | — |
| | — |
| | (557 | ) |
| Adjustment to goodwill acquired with Assessments Australia | — |
| | — |
| | 71 |
| | 71 |
|
| Acquisition of Revitalised | 2,830 |
| | — |
| | — |
| | 2,830 |
|
| Foreign currency translation | 2,508 |
| | — |
| | 566 |
| | 3,074 |
|
| Balance as of September 30, 2017 | $ | 128,460 |
| | $ | 228,148 |
| | $ | 46,368 |
| | $ | 402,976 |
|
There have been no impairment12. EQUITY
Stock Compensation
We grant restricted stock units ("RSUs") and performance stock units ("PSUs") to eligible participants under our 2021 Omnibus Incentive Plan, which was approved by the Board of Directors and the Company's shareholders. The RSUs granted to employees vest ratably over three to five years and one year for members of the board of directors, in each case from the grant date. PSU vesting is subject to the achievement of certain performance and market conditions, and the number of PSUs earned could vary from 0% to 200% of the number of PSUs awarded. The PSUs will vest at the end of a three-year performance period. We issue new shares to satisfy our obligations under these plans. The fair value of each RSU and PSU is calculated at the date of the grant.
| | | | | | | | | | | | | | | | | | | | | | | |
| Table 12: Restricted Stock Units and Performance Based Stock Units |
| Restricted Stock Units | | Performance Stock Units | | Total | | Weighted Average Grant Date Fair Value |
| Non-vested outstanding units as of September 30, 2022 | 552,643 | | | 188,315 | | | 740,958 | | | $ | 77.08 | |
| Granted | 353,687 | | | 140,693 | | | 494,380 | | | 70.38 | |
| Vested | (337,684) | | | (61,791) | | | (399,475) | | | 71.87 | |
| Forfeited | (87,512) | | | (96,459) | | | (183,971) | | | 76.13 | |
| Non-vested outstanding units as of September 30, 2023 | 481,134 | | | 170,758 | | | 651,892 | | | $ | 75.46 | |
In addition to the non-vested shares, as part of individual elections made in the deferred compensation plan, certain directors and employees held approximately 286,000 vested but not issued awards as of September 30, 2023. These vested unissued units are included in outstanding shares for basic and diluted earnings per share but are not reported as issued and outstanding in the Consolidated Balance Sheets and Consolidated Statements of Changes in Shareholders' Equity.
As of September 30, 2023, the intrinsic value of RSUs and PSUs expected to vest was $48.7 million.
For the years ended September 30, 2023, 2022, and 2021, we recognized share-based compensation expenses of $29.5 million, $30.5 million, and $28.6��million, respectively. The income tax benefit recorded on these charges for the same years was $8.1 million, $6.9 million, and $13.5 million, respectively. The expenses related to our goodwill.share-based compensation awards are recorded in selling and administrative expenses. As of September 30, 2023, there was $42.1 million of total estimated unrecognized compensation cost related to non-vested RSUs and PSUs. This cost is expected to be recognized over four years.
The following table sets forthweighted-average grant-date fair value of RSUs granted in years ended September 30, 2022 and 2021, was $79.75 and $76.80, respectively. The total fair value of RSUs vested during the componentsyears ended September 30, 2023, 2022, and 2021, was $29.8 million, $23.5 million, and $28.9 million, respectively.
Stock Repurchase Programs
Under a resolution adopted in March 2020, the Board of intangible assets (in thousands):Directors authorized the purchase, at management's discretion, of up to $200.0 million of our common stock. During the years ended September 30, 2022 and 2021, we purchased 1.4 million and 0.1 million common shares at a cost of $96.1 million and $3.4 million, respectively. We made no purchases during fiscal year 2023. As of September 30, 2023, $50.6 million remained available for future stock purchases.
|
| | | | | | | | | | | | | | | | | | | | | | | |
| | As of September 30, 2017 | | As of September 30, 2016 |
| | Cost | | Accumulated Amortization | | Intangible Assets, net | | Cost | | Accumulated Amortization | | Intangible Assets, net |
| Customer contracts and relationships | $ | 129,916 |
| | $ | 33,457 |
| | $ | 96,459 |
| | $ | 132,221 |
| | $ | 26,238 |
| | $ | 105,983 |
|
| Technology-based intangible assets | 7,664 |
| | 5,475 |
| | 2,189 |
| | 6,967 |
| | 4,613 |
| | 2,354 |
|
| Trademarks and trade names | 4,513 |
| | 4,392 |
| | 121 |
| | 4,487 |
| | 3,797 |
| | 690 |
|
| Total | $ | 142,093 |
| | $ | 43,324 |
| | $ | 98,769 |
| | $ | 143,675 |
| | $ | 34,648 |
| | $ | 109,027 |
|
13. CASH AND CASH EQUIVALENTS AND RESTRICTED CASH
| | | | | | | | | | | |
| Table 13.1: Details of Cash and Cash Equivalents and Restricted Cash |
| As of September 30, |
| 2023 | | 2022 |
| (in thousands) |
| Cash and cash equivalents | $ | 65,405 | | | $ | 40,658 | |
| Restricted cash | 56,686 | | | 96,137 | |
| Cash, cash equivalents, and restricted cash | $ | 122,091 | | | $ | 136,795 | |
Our intangible assetsRestricted cash is recorded within "Prepaid expenses and other current assets" on the Consolidated Balance Sheets. At September 30, 2022, this balance includes $60.7 million of funds received from a customer which had previously been sold under our Receivables Purchase Agreement; this is offset by a corresponding liability in "Other current liabilities." No similar arrangements existed at September 30, 2023. The remaining balance includes funds held in trust on behalf of certain clients, offset with a corresponding liability in "Other current liabilities" and certain collateral obligations on contracts.
| | | | | | | | | | | | | | | | | |
| Table 13.2: Supplemental Disclosures of Cash Flow Information |
| For the Year Ended September 30, |
| 2023 | | 2022 | | 2021 |
| (in thousands) |
| Interest payments | $ | 81,098 | | | $ | 43,094 | | | $ | 14,539 | |
| Income tax payments | $ | 61,050 | | | $ | 76,038 | | | $ | 99,899 | |
14. OTHER BALANCE SHEET COMPONENTS
Accounts Receivable, Net
| | | | | | | | | | | |
| Table 14.1: Details of Accounts Receivable, Net |
| As of September 30, |
| 2023 | | 2022 |
| (in thousands) |
| Billed and billable receivables | $ | 692,707 | | | $ | 723,979 | |
| Unbilled receivables | 137,885 | | | 91,404 | |
| Allowance for credit losses | (3,719) | | | (8,273) | |
| Accounts receivable, net | $ | 826,873 | | | $ | 807,110 | |
| | | | | | | | | | | | | | | | | |
| Table 14.2: Changes in Allowance for Credit Losses |
| For the Year Ended September 30, |
| 2023 | | 2022 | | 2021 |
| (in thousands) |
| Balance at beginning of period | $ | 8,273 | | | $ | 8,044 | | | $ | 6,051 | |
| Provision for estimated credit losses | 7,097 | | | 6,799 | | | 11,038 | |
| Write-offs, net of recoveries | (11,651) | | | (6,570) | | | (9,045) | |
| Balance at end of period | $ | 3,719 | | | $ | 8,273 | | | $ | 8,044 | |
On September 21, 2022, we entered into a Receivables Purchase Agreement with Wells Fargo Bank N.A., under which we may sell certain US-originated accounts receivable balances up to a maximum amount of $200.0 million. In return for these sales, we receive a cash payment equal to the face value of the receivables less a financing charge.
We account for these transfers as sales. We have a weighted average remaining lifeno retained interest in the transferred receivables other than administrative responsibilities, and Wells Fargo has no recourse for any credit risk. We estimate that the implicit servicing fees for an arrangement of 12.5this size and type would be immaterial.
For the years comprising 12.7 yearsended September 30, 2023 and 2022, the fair value of accounts receivables transferred to Wells Fargo and derecognized from our balance sheet was $450.4 million and $74.2 million, respectively. In exchange for customer contractsthese sales, we received cash of $447.7 million and relationships, 5.2 years for technology-based intangible assets and 2.3 years for trademarks and trade names. Estimated future amortization expense is estimated$73.9 million for the following five fiscal years ending September 30th as follows (in thousands):
|
| | | |
| 2018 | $ | 10,320 |
|
| 2019 | 9,416 |
|
| 2020 | 8,316 |
|
| 2021 | 7,452 |
|
| 2022 | 7,385 |
|
8. Propertysame periods, respectively. The balance, representing a loss on sale from these transfers, is included within our selling, general, and equipmentadministrative expenses. We have recorded these transactions within our operating cash flows.
Property and equipment, at cost, consists of the following (in thousands):Equipment, Net
|
| | | | | | | |
| | As of September 30, |
| | 2017 | | 2016 |
| Land | $ | 1,738 |
| | $ | 1,738 |
|
| Building and improvements | 11,799 |
| | 11,726 |
|
| Office furniture and equipment | 207,140 |
| | 261,752 |
|
| Leasehold improvements | 53,531 |
| | 52,493 |
|
| | 274,208 |
| | 327,709 |
|
| Less: Accumulated depreciation and amortization | (172,557 | ) | | (196,140 | ) |
| Total property and equipment, net | $ | 101,651 |
| | $ | 131,569 |
|
| | | | | | | | | | | |
| Table 14.3: Details of Property and Equipment, Net |
| As of September 30, |
| 2023 | | 2022 |
| (in thousands) |
| | | |
| | | |
| Office furniture and equipment | $ | 134,910 | | | $ | 209,258 | |
| Leasehold improvements | 78,520 | | | 78,727 | |
| Property and equipment, at cost | 213,430 | | | 287,985 | |
| Accumulated depreciation | (174,599) | | | (235,727) | |
| Property and equipment, net | $ | 38,831 | | | $ | 52,258 | |
Depreciation expense for the years ended September 30, 2017, 20162023, 2022, and 20152021, was $45.2$28.4 million, $49.2$28.3 million, and $37.0$34.1 million, respectively. During fiscal year 2017,This expense was recorded within "cost of revenue" and "selling, general, and administrative expenses" on our consolidated statements of operations.
In August 2022, we made significant disposalssold the land and buildings that held our corporate headquarters, resulting in a gain on sale of our property and equipment, principally related to older items with limited remaining useful lives.$11.0 million.
9. Capitalized softwareSoftware Costs, Net
Capitalized software consistsis recorded at cost and includes purchased, internally-developed, and externally-developed software used in our operations. Amortization expense is provided using the straight-line method over the estimated useful lives of the following (in thousands):software.
A summary of activities related to capitalized software costs is shown below: |
| | | | | | | |
| | As of September 30, |
| | 2017 | | 2016 |
| Capitalized software | $ | 88,627 |
| | $ | 80,646 |
|
| Less: Accumulated amortization | (61,879 | ) | | (50,507 | ) |
| Total Capitalized software, net | $ | 26,748 |
| | $ | 30,139 |
|
| | | | | | | | | | | |
| Table 14.4: Details of Capitalized Software, Net |
| As of September 30, |
| 2023 | | 2022 |
| (in thousands) |
| Capitalized software | $ | 195,813 | | | $ | 161,353 | |
| Accumulated amortization | (88,002) | | | (102,613) | |
| Capitalized software, net | $ | 107,811 | | | $ | 58,740 | |
Amortization expense related to capitalized software for the years ended September 30, 2017, 20162023, 2022, and 20152021 was $10.6$26.3 million, $9.2$14.1 million, and $9.9$12.3 million, respectively. The majority of this amortization was recorded within our "cost of revenue" and "selling, general, and administrative expenses" on our consolidated statements of operations.
10. Deferred contract costsContract Costs, Net
Deferred contract costs consist of contractually recoverable costs to fulfill related to long-term service contracts. These costs include direct and incremental costs incurred prior to the following (in thousands):commencement of providing service to our customer. These costs are expensed over the period the services are provided using the straight-line method.
A summary of activities related to deferred contract costs is shown below:
|
| | | | | | | |
| | As of September 30, |
| | 2017 | | 2016 |
| Deferred contract costs | $ | 30,776 |
| | $ | 30,114 |
|
| Less: Accumulated amortization | (14,478 | ) | | (11,932 | ) |
| Total Deferred contract costs, net | $ | 16,298 |
| | $ | 18,182 |
|
MAXIMUS, Inc. | | | | | | | | | | | |
| Table 14.5: Details of Deferred Contracts Costs, Net |
| As of September 30, |
| 2023 | | 2022 |
| (in thousands) |
| Deferred contract costs | $ | 77,597 | | | $ | 76,498 | |
| Accumulated amortization | (32,225) | | | (28,766) | |
| Total deferred contract costs, net | $ | 45,372 | | | $ | 47,732 | |
NotesAmortization expense related to Consolidated Financial Statements (Continued)
Fordeferred contract costs for the years ended September 30, 2017, 20162023, 2022, and 20152021 was $12.7 million, $8.9 million, and $13.6 million, respectively. These amounts were recorded within our "cost of revenue" on our consolidated statements of operations.
Accumulated Other Comprehensive IncomeAll amounts recorded in accumulated other comprehensive loss are related to our foreign currency translations and interest rate swap, net of tax. The following table shows changes in accumulated other comprehensive loss. | | | | | | | | | | | | | | | | | |
| Table 14.6: Details of Changes in Accumulated Other Comprehensive Loss by Category |
| Foreign currency translation adjustment | | Net unrealized (loss)/gain on derivatives, net of tax | | Total |
| (in thousands) |
| Balance as of September 30, 2020 | $ | (42,638) | | | $ | — | | | $ | (42,638) | |
| Other comprehensive income/(loss) before reclassifications | 3,033 | | | (811) | | | 2,222 | |
| Amounts reclassified from accumulated other comprehensive income/(loss) | — | | | 508 | | | 508 | |
| Net current period other comprehensive income/(loss) | 3,033 | | | (303) | | | 2,730 | |
| Balance as of September 30, 2021 | (39,605) | | | (303) | | | (39,908) | |
| Other comprehensive income/(loss) before reclassifications | (17,504) | | | 23,004 | | | 5,500 | |
| Amounts reclassified from accumulated other comprehensive income/(loss) | — | | | 447 | | | 447 | |
| Net current period other comprehensive income/(loss) | (17,504) | | | 23,451 | | | 5,947 | |
| Balance as of September 30, 2022 | (57,109) | | | 23,148 | | | (33,961) | |
| Other comprehensive income/(loss) before reclassifications | 6,509 | | | 8,558 | | | 15,067 | |
| Amounts reclassified from accumulated other comprehensive income/(loss) | 116 | | | (8,837) | | | (8,721) | |
| Net current period other comprehensive income/(loss) | 6,625 | | | (279) | | | 6,346 | |
| Balance as of September 30, 2023 | $ | (50,484) | | | $ | 22,869 | | | $ | (27,615) | |
11. Accounts receivable reserves
Changes
15. COMMITMENTS AND CONTINGENCIES
Litigation
We are subject to audits, investigations, and reviews relating to compliance with the laws and regulations that govern our role as a contractor to agencies and departments of federal, state, local, and foreign governments. Adverse findings could lead to criminal, civil, or administrative proceedings, and we could be faced with penalties, fines, suspension, or debarment. Adverse findings could also have a material adverse effect on us because of our reliance on government contracts. We are subject to periodic audits by federal, state, local, and foreign governments for taxes. We are also involved in various claims, arbitrations, and lawsuits arising in the reservesnormal conduct of our business. These include but are not limited to bid protests, employment matters, contractual disputes, and charges before administrative agencies. Although we can give no assurance, based upon our evaluation and taking into account the advice of legal counsel, we do not believe that the outcome of any existing matter would likely have a material adverse effect on our consolidated financial position, results of operations, or cash flows.
We evaluate, on a regular basis, developments in our litigation matters and establish or make adjustments to our accruals as appropriate. A liability is accrued if a loss is probable and the amount of such loss can be reasonably estimated. If the risk of loss is probable, but the amount cannot be reasonably estimated, or the risk of loss is only reasonably possible, a
potential liability will be disclosed but not accrued. Due to the inherent uncertainty in the outcome of litigation, our estimates and assessments may prove to be incomplete or inaccurate and could be impacted by unanticipated events and circumstances, adverse outcomes, or other future determinations.
MOVEit Cybersecurity Incident Litigation
As the Company has previously disclosed, on May 31, 2023, Progress Software Corporation, the developer of MOVEit (“MOVEit”), a file transfer application used by many organizations to transfer data, announced a critical zero-day vulnerability in the application that allowed unauthorized third parties to access its customers’ MOVEit environments. Maximus uses MOVEit for internal and external file sharing purposes, including to share data with government customers related to Maximus's services in support of certain government programs. Based on its review of the impacted files to date, the Company has provided notices to individuals whose personal information, including social security numbers, protected health information, and/or other personal information, may have been included in the impacted files.
On August 1, 2023, a purported class action was filed against accounts receivable were as follows (in thousands)Maximus Federal Services, Inc. (a wholly-owned subsidiary of Maximus, Inc.) in the U.S. District Court for the Eastern District of Virginia arising out of the MOVEit cybersecurity incident – Bishop v. Maximus Federal Services, Case No. 1:23-cv-01019 (U.S. Dist. Ct. E. D. VA). The plaintiff, who purports to represent a nationwide class of individuals, alleges, among other things, that the Company’s negligence resulted in the compromise of the plaintiff’s personally identifiable information and protected health information.
Since August 1, 2023, approximately nine additional cases arising out of the MOVEit cybersecurity incident have been filed in federal courts against Maximus, Inc. and its subsidiaries. These cases each allege substantially similar allegations on behalf of putative nationwide classes and on behalf of various putative state subclasses.
On October 4, 2023, the United States Judicial Panel on Multidistrict Litigation (“JPML”) granted a Motion to Transfer that created a Multidistrict Litigation (“MDL”) in the District of Massachusetts for all cases in federal court related to the MOVEit cybersecurity incident, including cases filed against Maximus and other defendants, including Progress Software Corporation, the creator of MOVEit. All of the cases against Maximus, Inc. and its subsidiaries in federal courts outside of the District of Massachusetts that are related to the MOVEit cybersecurity incident have now been transferred to the MDL under the caption In re: MOVEit Customer Data Security Breach Litigation. The plaintiffs in Bishop and the other cases against the company in the MDL seek damages to be proved at trial. The Company is not able to determine or predict the ultimate outcome of these proceedings or reasonably provide an estimate or range of the possible outcome or loss, if any.
On September 6, 2023, an individual action was filed in state court in the Florida Circuit Court for the 7th Judicial Circuit, Volusia County: Taylor v. Maximus Federal Services, Case No. 2023-12349 (Fla. Cir. Ct., 7th Jud. Cir., Volusia Cnty.), also arising out of the MOVEit cybersecurity incident. The plaintiff alleges, among other things, that the Company’s negligence resulted in the compromise of the plaintiff’s personally identifiable information and protected health information. Since September 6, 2023, approximately six additional individual actions have been filed against Maximus, Inc. and its subsidiaries in Florida state courts. These actions all raise substantially similar allegations and legal claims. The plaintiffs in these individual actions seek damages to be proved at trial. The Company is not able to determine or predict the ultimate outcome of these proceedings or reasonably provide an estimate or range of the possible outcome or loss, if any.
On October 27, 2023, a purported class action was filed in state court in Marion Superior Court in Marion County, Indiana, against Maximus Health Services, Inc. (a wholly owned subsidiary of Maximus, Inc.): Solis Garcia v. Maximus Health Services, Inc., Case No. 49D12-2310-CT-042115 (Ind. Super. Ct., Marion Cnty.), again arising out of the MOVEit cybersecurity incident. The plaintiff, who purports to represent a class comprised of Indiana residents, alleges, among other things that the Company’s negligence resulted in the compromise of the plaintiff’s personally identifiable information and protected health information. The plaintiff seeks damages to be proved at trial. The Company is not able to determine or predict the ultimate outcome of any of these proceedings or reasonably provide an estimate or range of the possible outcome or loss, if any.
The Company is not able to determine or predict the ultimate outcome of any of these proceedings or reasonably provide an estimate or range of the possible outcome or loss, if any.
|
| | | | | | | | | | | |
| | Year ended September 30, |
| | 2017 | | 2016 | | 2015 |
| Balance at beginning of year | $ | 4,226 |
| | $ | 3,385 |
| | $ | 3,138 |
|
| Additions to reserve | 5,106 |
| | 2,335 |
| | 2,690 |
|
| Deductions | (2,489 | ) | | (1,494 | ) | | (2,443 | ) |
| Balance at end of year | $ | 6,843 |
| | $ | 4,226 |
| | $ | 3,385 |
|
In evaluating2021, Maximus received a CID from the net realizable valueU.S. Department of accounts receivable, we consider such factors as current economic trends, customer credit-worthiness,Justice (“DOJ”) pursuant to the False Claims Act seeking records pertaining to the Census project. The CID requested the production of documents related to the Company’s compliance with telephone call quality assurance scoring and changesreporting requirements. The Company is cooperating with the DOJ in its investigation and providing responses and information on an ongoing basis. The Company recorded an accrual of $3.4 million for the customer payment terms and collection trends. Changes in the assumptions used in analyzing a specific account receivable may result in a reserve being recognized in the period in which the change occurs.
Atyear ended September 30, 2017 and 2016, $10.3 million and $16.2 million of our unbilled receivables related2023. While it is reasonably possible that losses exceeding the amount accrued may be incurred, it is not possible at this time to amounts pursuant to contractual retainage provisions. We anticipate thatestimate the majorityadditional possible loss in excess of the fiscal 2017 balance will be collected during the 2018 fiscal year.
12. Commitments and contingenciesamount already accrued.
Performance bondsBonds
Certain contracts require us to provide a surety bond as a guarantee of performance. AtAs of September 30, 2017,2023, we had performance bond commitments totaling $17.7$39.4 million. These bonds are typically renewed annually and remain in place until the contractual obligations have beenare satisfied. Although the triggering events vary from contract to contract, in general, we would only be liable for the amount of these guarantees in the event of default in our performance of our obligations under each contract, the probability of which we believe is remote.
Operating Leases
We lease office space and equipment under various operating leases. Lease expense for the years ended September 30, 2017, 2016 and 2015 was $80.6 million, $75.4 million and $67.1 million, respectively. Our operating leases may contain rent escalations or concessions. Lease expense is recorded on a straight-line basis over the life of the respective lease.
Minimum future lease commitments under leases in effect as of September 30, 2017 are as follows (in thousands):16. EMPLOYEE BENEFIT PLANS AND DEFERRED COMPENSATION
|
| | | | | | | | | | | |
| | Office space | | Equipment | | Total |
| Year ending September 30, | |
| | |
| | |
|
| 2018 | $ | 65,230 |
| | $ | 4,252 |
| | $ | 69,482 |
|
| 2019 | 50,908 |
| | 3,482 |
| | 54,390 |
|
| 2020 | 34,159 |
| | 2,133 |
| | 36,292 |
|
| 2021 | 10,459 |
| | 13 |
| | 10,472 |
|
| 2022 | 4,198 |
| | 2 |
| | 4,200 |
|
| Thereafter | 241 |
| | — |
| | 241 |
|
| Total minimum lease payments | $ | 165,195 |
| | $ | 9,882 |
| | $ | 175,077 |
|
Sublease income for the year ended September 30, 2017 was $1.2 million, and we anticipate future sublease income of $1.2 million per fiscal year through fiscal year 2020.
MAXIMUS, Inc.
Notes to Consolidated Financial Statements (Continued)
For the years ended September 30, 2017, 2016 and 2015
Collective bargaining agreements
Approximately 14% of our employees are covered by collective bargaining agreements or similar arrangements.
Shareholder lawsuit
In August 2017, the Company and certain officers were named as defendants in a putative class action lawsuit filed in the U.S. District Court for the Eastern District of Virginia. The plaintiff alleges the defendants made a variety of materially false and misleading statements, or failed to disclose material information, concerning the status of the Company’s Health Assessment Advisory Services project for the U.K. Department for Work and Pensions from the period October 20, 2014 through February 3, 2016. The defendants deny the allegations and intend to defend the matter vigorously. At this time, it is not possible to predict whether this matter will be permitted to proceed as a class or to estimate the value of the claims asserted. No assurances can be given that we will be successful in our defense of this action on the merits or otherwise. For these reasons, we are unable to estimate the potential loss or range of loss in this matter.
13. Employee benefit plans and deferred compensationDefined Contribution Plan
We have 401(k) plans for the benefit of employees who meet certain eligibility requirements. The plans provide for Companya company match, specified Companycompany contributions and discretionary Companycompany contributions. DuringFor the years ended September 30, 2017, 20162023, 2022, and 2015,2021, we contributed $7.0$34.1 million, $6.0$28.0 million, and $4.7$17.3 million to the 401(k) plans, respectively. Outside the U.S., we have a number of defined contribution pension plans and other employee benefit plans. For the years ended September 30, 2023, 2022, and 2021, we contributed $19.8 million, $23.7 million, and $22.8 million to these plans, respectively.
Deferred Compensation Plan
We also have a deferred compensation plan, which is a non-qualified plan available to a restricted number of highly compensated employees. The plan enables participants to defer compensation for tax purposes. These deferred employee contributions are held within a Rabbi Trust with investments directed by the respective employees. The assets of the Rabbi Trust are available to satisfy the claims of general creditors in the event of bankruptcy. The assets of the plan are sufficient to meet 88%86% of the liabilities as of September 30, 2017.2023. The assets within the Rabbi Trust include $15.5$26.4 million invested in mutual funds whichthat have quoted prices in active markets. These assets, as well as the related employee liabilities, are recorded at fair value, with changes in fair value being recorded in the consolidated statementstatements of operations. Refer to "Note 9. Fair Value Measurements" for more details.
14. Equity
Stock compensation
At September 30, 2017, 1.5 million shares remained available for grants under our 2017 Equity Incentive Plan. We typically issue new shares in satisfying our obligations under our stock plans.
We grant equity awards to officers, employees and directors in the form of restricted stock units (RSUs). RSUs issued generally vest ratably over one or five years. The fair value of the RSUs, based on our stock price at the grant date, is expensed in equal installments over the vesting period. For the fiscal years ended September 30, 2017, 2016 and 2015, compensation expense recognized related to RSUs was $21.4 million, $18.8 million and $17.2 million, respectively. All individuals who are granted RSUs also receive dividend-equivalent payments in the form of additional RSUs. However, until the shares are issued, they have no voting rights and may not be bought or sold. In the event that an award is forfeited, the dividend-equivalent payments received by the holder with respect to that award are also forfeited.
A summary of our RSU activity for the year ended September 30, 2017, is as follows:
MAXIMUS, Inc.
Notes to Consolidated Financial Statements (Continued)
For the years ended September 30, 2017, 2016 and 2015
|
| | | | | | |
| | Shares | | Weighted-Average Grant-Date Fair Value |
| Non-vested shares outstanding at September 30, 2016 | 809,306 |
| | $ | 47.64 |
|
| Granted | 448,289 |
| | 53.63 |
|
| Vested | (400,583 | ) | | 46.17 |
|
| Forfeited | (34,185 | ) | | 46.00 |
|
| Non-vested shares outstanding at September 30, 2017 | 822,827 |
| | 51.69 |
|
In addition to the non-vested shares, certain directors and employees held approximately 0.7 million vested awards whose issuance has been deferred as of September 30, 2017.
The weighted-average grant-date fair value of RSUs granted in the years ended September 30, 2016 and 2015 was $52.00 and $50.82, respectively. The total fair value of RSUs which vested during the years ended September 30, 2017, 2016 and 2015 was $24.9 million, $27.1 million and $68.6 million, respectively. As of September 30, 2017, the total remaining unrecognized compensation cost related to unvested RSUs was $37.6 million. This expense is expected to be realized over the next five years, with a weighted average life of 1.5 years.
Prior to fiscal year 2008, we granted stock options to certain employees. These were granted at exercise prices equal to the fair market value of our common stock at the date of grant, vested over a period of four years and expired ten years after the date of the grant. No compensation expenses related to stock options were recorded in any of the years shown. In fiscal year 2017, our remaining 80,000 stock options were exercised for a weighted average strike price of $11.55. We have no outstanding stock options at September 30, 2017.
The following table summarizes information pertaining to the stock options vested and exercised for the years presented (in thousands):
|
| | | | | | | | | | | |
| | Year ended September 30, |
| | 2017 | | 2016 | | 2015 |
| Aggregate intrinsic value of all stock options exercised | $ | 4,025 |
| | $ | 4,077 |
| | $ | 5,536 |
|
| Net cash proceeds from exercise of stock options | 924 |
| | 546 |
| | 868 |
|
The total income tax benefit recognized in the consolidated statement of operations for share-based compensation arrangements was $15.0 million, $7.4 million and $7.1 million for the fiscal years ended September 30, 2017, 2016 and 2015, respectively. Our tax benefit in fiscal year 2017 was affected by the adoption of a new accounting standard, as detailed in "Note 1. Business and summary of significant accounting policies."
Employees are permitted to forfeit a certain number of shares to cover their personal tax liability, with the Company making tax payments to the relevant authorities. These payments are reported in the consolidated statements of cash flows as financing cash flows. During the three years ending September 30, 2017, 2016 and 2015, we incurred liabilities related to these forfeitures of $8.7 million, $9.3 million and $11.7 million, respectively.
Stock repurchase programs
Under a resolution adopted in August 2015, the Board of Directors authorized the repurchase, at management's discretion, of up to an aggregate of $200 million of our common stock. This resolution superseded similar authorizations from November 2011 and June 2014. The resolution also authorizes the use of option exercise proceeds for the repurchase of our common stock. During the years ended September 30, 2017, 2016 and 2015, we repurchased 0.6 million, 0.6 million and 1.6 million common shares at a cost of $28.9 million, $31.3 million and $82.8 million, respectively. At September 30, 2017, $109.9 million remained available for future stock repurchases.
MAXIMUS, Inc.
Notes to Consolidated Financial Statements (Continued)
For the years ended September 30, 2017, 2016 and 2015
15. Income taxes
The components of income before income taxes and the corresponding provision for income taxes are as follows (in thousands):
|
| | | | | | | | | | | |
| | Year ended September 30, |
| | 2017 | | 2016 | | 2015 |
| Income before income taxes: | |
| | |
| | |
|
| United States | $ | 257,910 |
| | $ | 238,871 |
| | $ | 232,359 |
|
| Foreign | 56,325 |
| | 47,097 |
| | 27,460 |
|
| Income before income taxes | $ | 314,235 |
| | $ | 285,968 |
| | $ | 259,819 |
|
|
| | | | | | | | | | | |
| | Year ended September 30, |
| | 2017 | | 2016 | | 2015 |
| Current provision: | |
| | |
| | |
|
| Federal | $ | 70,476 |
| | $ | 69,025 |
| | $ | 74,050 |
|
| State and local | 15,594 |
| | 15,595 |
| | 15,332 |
|
| Foreign | 11,221 |
| | 15,536 |
| | 9,581 |
|
| Total current provision | 97,291 |
| | 100,156 |
| | 98,963 |
|
| Deferred tax expense (benefit): | |
| | |
| | |
|
| Federal | 5,490 |
| | 7,778 |
| | 2,233 |
|
| State and local | 643 |
| | 902 |
| | 403 |
|
| Foreign | (1,371 | ) | | (3,028 | ) | | (1,829 | ) |
| Total deferred tax expense (benefit) | 4,762 |
| | 5,652 |
| | 807 |
|
| Provision for income taxes | $ | 102,053 |
| | $ | 105,808 |
| | $ | 99,770 |
|
The provision for income taxes differs from that which would have resulted from the use of the federal statutory income tax rate as follows (in thousands):
|
| | | | | | | | | | | |
| | Year ended September 30, |
| | 2017 | | 2016 | | 2015 |
| Federal income tax provision at statutory rate of 35% | $ | 109,982 |
| | $ | 100,089 |
| | $ | 90,937 |
|
| State income taxes, net of federal benefit | 10,554 |
| | 10,723 |
| | 9,847 |
|
| Foreign taxation | (6,940 | ) | | (3,976 | ) | | (2,208 | ) |
| Permanent items | 970 |
| | 1,284 |
| | 1,602 |
|
| Tax credits | (4,851 | ) | | (1,592 | ) | | (961 | ) |
| Vesting of equity compensation | (6,569 | ) | | — |
| | — |
|
| Other | (1,093 | ) | | (720 | ) | | 553 |
|
| Provision for income taxes | $ | 102,053 |
| | $ | 105,808 |
| | $ | 99,770 |
|
MAXIMUS, Inc.
Notes to Consolidated Financial Statements (Continued)
For the years ended September 30, 2017, 2016 and 2015
The significant items comprising our deferred tax assets and liabilities as of September 30, 2017 and 2016 are as follows (in thousands):
|
| | | | | | | |
| | As of September 30, |
| | 2017 | | 2016 |
| Net deferred tax assets/(liabilities) | |
| | |
|
| Costs deductible in future periods | $ | 30,794 |
| | $ | 27,738 |
|
| Deferred revenue | 20,703 |
| | 23,469 |
|
| Stock compensation | 4,976 |
| | 5,085 |
|
| Net operating loss carryforwards | 360 |
| | 1,291 |
|
| Amortization of goodwill and intangible assets | (36,100 | ) | | (34,484 | ) |
| Capitalized software | (9,197 | ) | | (10,126 | ) |
| Accounts receivable - unbilled | (12,953 | ) | | (13,810 | ) |
| Property and equipment | (3,924 | ) | | (5,517 | ) |
| Prepaid expenses | (3,741 | ) | | (1,296 | ) |
| Other | (3,333 | ) | | (519 | ) |
| | $ | (12,415 | ) | | $ | (8,169 | ) |
Our deferred tax assets and liabilities are held in various national and international jurisdictions which do not allow right of offset. Accordingly, our presentation of deferred taxes on our consolidated balance sheet is split between jurisdictions which show a net deferred tax asset and a net deferred tax liability. Our net deferred tax position is summarized below (in thousands):
|
| | | | | | | |
| | As of September 30, |
| | 2017 | | 2016 |
| Balance of tax jurisdictions with net deferred tax assets | $ | 7,691 |
| | $ | 8,644 |
|
| Balance of tax jurisdictions with net deferred tax liabilities | (20,106 | ) | | (16,813 | ) |
| Net deferred tax liabilities | $ | (12,415 | ) | | $ | (8,169 | ) |
At September 30, 2017, our foreign subsidiaries held approximately $219 million of cumulative earnings. We consider undistributed earnings of our foreign subsidiaries to be indefinitely reinvested outside of the U.S. and, accordingly, no U.S. deferred taxes have been recorded with respect to such earnings in accordance with the relevant accounting guidance for income taxes. Should the earnings be remitted as dividends, we may be subject to additional U.S. taxes, net of allowable foreign tax credits. It is not practicable to estimate the amount of any additional taxes which may be payable on the undistributed earnings given the various tax planning alternatives we could employ should we decide to repatriate these earnings in a tax-efficient manner.
Cash paid for income taxes during the years ended September 30, 2017, 2016, and 2015 was $87.8 million, $108.3 million and $81.3 million, respectively.
The provision for income taxes includes all provision to return adjustments included in the year recognized in the financial statements.
We account for uncertain tax positions by recognizing the financial statement effects of a tax position only when, based upon the technical merits, it is "more-likely-than-not" that the position will be sustained upon examination. The total amount of unrecognized tax benefits that, if recognized, would affect our annual effective income tax rate was $1.1 million and $1.1 million at September 30, 2017 and 2016, respectively.
We report interest and penalties as a component of income tax expense. In the fiscal years ending September 30, 2017, 2016 and 2015, we recognized interest expense relating to unrecognized tax benefits of less than $0.1 million in each year. The net liability balance at September 30, 2017 and 2016 includes approximately $0.6 million of interest and penalties.
MAXIMUS, Inc.
Notes to Consolidated Financial Statements (Continued)
For the years ended September 30, 2017, 2016 and 2015
We recognize and present uncertain tax positions on a gross basis (i.e., without regard to likely offsets for deferred tax assets, deductions and/or credits that would result from payment of uncertain tax amounts). The reconciliation of the beginning and ending amount of gross unrecognized tax benefits was as follows (in thousands):
|
| | | | | | | | | | | |
| | Year ended September 30, |
| | 2017 | | 2016 | | 2015 |
| Balance at beginning of year | $ | 448 |
| | $ | 529 |
| | $ | 812 |
|
| Lapse of statute of limitation | — |
| | — |
| | (200 | ) |
| Increases for tax positions taken in current year | 185 |
| | — |
| | — |
|
| Reductions for tax positions of prior years | — |
| | (81 | ) | | (83 | ) |
| Balance at end of year | $ | 633 |
| | $ | 448 |
| | $ | 529 |
|
We file income tax returns in the U.S. federal jurisdiction and in various state and foreign jurisdictions. We are no longer subject to federal income tax examinations for years before 2013 and to state and local income tax examinations by tax authorities for years before 2012. In international jurisdictions, similar rules apply to filed income tax returns, although the tax examination limitations and requirements may vary. We are no longer subject to audit by tax authorities for foreign jurisdictions for years prior to 2012.
16. Quarterly information (unaudited)
Set forth below are selected quarterly consolidated statement of operations data for the fiscal years ended September 30, 2017 and 2016. We derived this information from unaudited quarterly financial statements that include, in the opinion of our management, all adjustments necessary for a fair presentation of the information for such periods. Results of operations for any fiscal quarter are not necessarily indicative of results for any future period.
Earnings per share amounts are computed independently each quarter. As a result, the sum of each quarter's earnings per share amount may not equal the total earnings per share amount for the respective year.
MAXIMUS, Inc.
Notes to Consolidated Financial Statements (Continued)
For the years ended September 30, 2017, 2016 and 2015
|
| | | | | | | | | | | | | | | |
| | Quarter Ended |
| | Dec. 31,
2016 | | March 31,
2017 | | June 30,
2017 | | Sept. 30,
2017 |
| | (In thousands, except per share data) |
| Health Services | $ | 340,729 |
| | $ | 348,994 |
| | $ | 335,090 |
| | $ | 355,338 |
|
| U.S. Federal Services | 141,298 |
| | 145,370 |
| | 131,589 |
| | 127,316 |
|
| Human Services | 125,537 |
| | 127,683 |
| | 133,768 |
| | 138,249 |
|
| Revenue | $ | 607,564 |
| | $ | 622,047 |
| | $ | 600,447 |
| | $ | 620,903 |
|
| | | | | | | | |
| Health Services | $ | 78,234 |
| | $ | 86,454 |
| | $ | 83,269 |
| | $ | 99,368 |
|
| U.S. Federal Services | 37,576 |
| | 36,571 |
| | 33,627 |
| | 31,547 |
|
| Human Services | 29,008 |
| | 29,292 |
| | 35,293 |
| | 31,666 |
|
| Gross profit | $ | 144,818 |
| | $ | 152,317 |
| | $ | 152,189 |
| | $ | 162,581 |
|
| | | | | | | | |
| Health Services | $ | 50,127 |
| | $ | 56,540 |
| | $ | 51,553 |
| | $ | 57,024 |
|
| U.S. Federal Services | 17,881 |
| | 17,644 |
| | 15,870 |
| | 13,581 |
|
| Human Services | 11,769 |
| | 9,629 |
| | 16,368 |
| | 10,818 |
|
| Amortization of intangible assets | (3,402 | ) | | (3,386 | ) | | (2,720 | ) | | (2,700 | ) |
| Restructuring costs | (2,242 | ) | | — |
| | — |
| | — |
|
| Acquisition-related expenses | — |
| | — |
| | — |
| | (83 | ) |
| Gain on sale of a business | — |
| | — |
| | 650 |
| | — |
|
| Other/Corporate | (357 | ) | | (92 | ) | | 90 |
| | (1,050 | ) |
| Operating Income | $ | 73,776 |
| | $ | 80,335 |
| | $ | 81,811 |
| | $ | 77,590 |
|
| | | | | | | | |
| Net income | 46,329 |
| | 53,097 |
| | 57,788 |
| | 54,968 |
|
| Net income attributable to MAXIMUS | 46,664 |
| | 52,515 |
| | 56,918 |
| | 53,329 |
|
| | | | | | | | |
| Diluted earnings per share attributable to MAXIMUS | $ | 0.71 |
| | $ | 0.80 |
| | $ | 0.86 |
| | $ | 0.81 |
|
MAXIMUS, Inc.
Notes to Consolidated Financial Statements (Continued)
For the years ended September 30, 2017, 2016 and 2015
|
| | | | | | | | | | | | | | | |
| | Quarter Ended |
| | Dec. 31,
2015 | | March 31,
2016 | | June 30,
2016 | | Sept. 30,
2016 |
| | (In thousands, except per share data) |
| Health Services | $ | 291,903 |
| | $ | 330,567 |
| | $ | 333,699 |
| | $ | 342,135 |
|
| U.S. Federal Services | 145,285 |
| | 150,191 |
| | 149,601 |
| | 146,651 |
|
| Human Services | 119,534 |
| | 125,695 |
| | 133,794 |
| | 134,305 |
|
| Revenue | $ | 556,722 |
| | $ | 606,453 |
| | $ | 617,094 |
| | $ | 623,091 |
|
| | | | | | | | |
| Health Services | $ | 51,972 |
| | $ | 82,717 |
| | $ | 76,775 |
| | $ | 80,717 |
|
| U.S. Federal Services | 28,238 |
| | 33,421 |
| | 38,980 |
| | 37,529 |
|
| Human Services | 30,005 |
| | 31,529 |
| | 35,624 |
| | 34,684 |
|
| Gross profit | $ | 110,215 |
| | $ | 147,667 |
| | $ | 151,379 |
| | $ | 152,930 |
|
| | | | | | | | |
| Health Services | $ | 26,808 |
| | $ | 56,914 |
| | $ | 50,430 |
| | $ | 50,874 |
|
| U.S. Federal Services | 10,716 |
| | 14,983 |
| | 19,119 |
| | 18,558 |
|
| Human Services | 9,107 |
| | 9,794 |
| | 14,251 |
| | 14,533 |
|
| Amortization of intangible assets | (3,149 | ) | | (3,262 | ) | | (3,517 | ) | | (3,449 | ) |
| Acquisition-related expenses | (46 | ) | | (529 | ) | | — |
| | (257 | ) |
| Gain on sale of a business | — |
| | — |
| | 6,453 |
| | 427 |
|
| Other/Corporate | (650 | ) | | — |
| | (2,127 | ) | | 622 |
|
| Operating Income | $ | 42,786 |
| | $ | 77,900 |
| | $ | 84,609 |
| | $ | 81,308 |
|
| | | | | | | | |
| Net income | 26,882 |
| | 49,341 |
| | 52,750 |
| | 51,187 |
|
| Net income attributable to MAXIMUS | 26,609 |
| | 48,785 |
| | 52,225 |
| | 50,743 |
|
| | | | | | | | |
| Diluted earnings per share attributable to MAXIMUS | $ | 0.40 |
| | $ | 0.74 |
| | $ | 0.79 |
| | $ | 0.77 |
|
17. Subsequent Event
DividendSUBSEQUENT EVENTS
On October 6, 2017,2023, our Board of Directors declared a quarterly cash dividend of $0.045$0.30 for each share of the Company'sour common stock outstanding. The dividend is to be paidpayable on November 30, 20172023, to shareholders of record on November 15, 2017.2023. Based onupon the number of shares outstanding, we anticipate a cash payment of approximately $18.3 million.
Subsequent to year end, we completed the paymentsale of our businesses in Singapore and Italy, as well as our employment services business in Canada. A small loss will be approximatelyrecorded in the first quarter of fiscal year 2024. In connection with the sale, we recorded an impairment charge of $2.9 million.
million at September 30, 2023.
ITEMItem 9. Changes in and Disagreements with Accountants on Accounting and Financial Disclosure.Disclosure
None.
ITEMItem 9A. Controls and Procedures.Procedures
Evaluation of Disclosure Controls and Procedures.Procedures
Our management, with the participation of our principal executive officer and principal financial officer, has evaluated the effectiveness of the design and operation of our disclosure controls and procedures (as defined in Rule 13a-15(e) under the Securities Exchange Act of 1934 (Exchange Act)) as of the end of the period covered by this Annual Report on Form 10-K. Based on this evaluation, our principal executive officer and principal financial officer concluded that our disclosure controls and procedures are effective and designed to ensure that the information required to be disclosed in our reports filed or submitted under the Exchange Act is recorded, processed, summarized and reported within the time periods specified by the Securities and Exchange Commission's (SEC) rules and forms and that such information is accumulated and communicated to our management, including our principal executive officer and principal financial officer as appropriate, to allow timely decisions regarding required disclosure.
Management's Report on Internal Control Over Financial Reporting.Reporting
Our management is responsible for establishing and maintaining adequate internal control over financial reporting (as defined in Rule 13a-15(f) under the Exchange Act). Our internal control over financial reporting is designed to provide reasonable assurance regarding the reliability of our financial reporting and the preparation of published financial statements in accordance with generally accepted accounting principles.
Because of its inherent limitations, internal control over financial reporting may not prevent or detect misstatements. Therefore, even those systems determined to be effective can provide only reasonable assurance with respect to financial statement preparation and presentation. Also, projections of any evaluation of effectiveness to future periods are subject to the risk that controls may become inadequate because of changes in conditions or that the degree of compliance with the policies or procedures may deteriorate.
Management assessed the effectiveness of our internal control over financial reporting as of September 30, 2017.2023. In making this assessment, management used the criteria set forth by the Committee of Sponsoring Organizations of the Treadway Commission (COSO) in the Internal Control—Integrated Framework (2013). Based on our assessment, we believe that as of September 30, 2017,2023, our internal control over financial reporting was effective based on those criteria.
The attestation report concerning the effectiveness of our internal control over financial reporting as of September 30, 2017,2023, issued by Ernst & Young LLP, the independent registered public accounting firm who also audited our consolidated financial statements, is included following this Item 9A.
Changes in Internal Control Over Financial Reporting.Reporting
There was no change in our internal control over financial reporting (as defined in Rules 13a-15(f) and 15d-15(f) under the Exchange Act) identified in connection with the evaluation of our internal control that occurred during our fourth fiscal quarter of 20172023 that has materially affected, or is reasonably likely to materially affect, our internal control over financial reporting.
Report of Independent Registered Public Accounting Firm
REPORT OF ERNST & YOUNG LLP,
INDEPENDENT REGISTERED PUBLIC ACCOUNTING FIRM,
REGARDING INTERNAL CONTROL OVER FINANCIAL REPORTING
To the Shareholders and the Board of Directors and Shareholders
MAXIMUS,of Maximus, Inc.
Opinion on Internal Control over Financial Reporting
We have audited MAXIMUS,Maximus, Inc.’s's internal control over financial reporting as of September 30, 2017,2023, based on criteria established in Internal Control-IntegratedControl —Integrated Framework issued by the Committee of Sponsoring Organizations of the Treadway Commission (2013 framework) (the COSO criteria). MAXIMUS,In our opinion, Maximus, Inc.’s (the Company) maintained, in all material respects, effective internal control over financial reporting as of September 30, 2023, based on the COSO criteria.
We also have audited, in accordance with the standards of the Public Company Accounting Oversight Board (United States) (PCAOB), the 2023 consolidated financial statements of the Company and our report dated November 16, 2023 expressed an unqualified opinion thereon.
Basis for Opinion
The Company's management is responsible for maintaining effective internal control over financial reporting and for its assessment of the effectiveness of internal control over financial reporting included in the accompanying Management’sManagement's Report on Internal Control Over Financial Reporting. Our responsibility is to express an opinion on the company’sCompany's internal control over financial reporting based on our audit.
We are a public accounting firm registered with the PCAOB and are required to be independent with respect to the Company in accordance with the U.S. federal securities laws and the applicable rules and regulations of the Securities and Exchange Commission and the PCAOB.
We conducted our audit in accordance with the standards of the Public Company Accounting Oversight Board (United States).PCAOB. Those standards require that we plan and perform the audit to obtain reasonable assurance about whether effective internal control over financial reporting was maintained in all material respects.
Our audit included obtaining an understanding of internal control over financial reporting, assessing the risk that a material weakness exists, testing and evaluating the design and operating effectiveness of internal control based on the assessed risk, and performing such other procedures as we considered necessary in the circumstances. We believe that our audit provides a reasonable basis for our opinion.
Definition and Limitations of Internal Control Over Financial Reporting
A company’scompany's internal control over financial reporting is a process designed to provide reasonable assurance regarding the reliability of financial reporting and the preparation of financial statements for external purposes in accordance with generally accepted accounting principles. A company’scompany's internal control over financial reporting includes those policies and procedures that (1) pertain to the maintenance of records that, in reasonable detail, accurately and fairly reflect the transactions and dispositions of the assets of the company; (2) provide reasonable assurance that transactions are recorded as necessary to permit preparation of financial statements in accordance with generally accepted accounting principles, and that receipts and expenditures of the company are being made only in accordance with authorizations of management and directors of the company; and (3) provide reasonable assurance regarding prevention or timely detection of unauthorized acquisition, use, or disposition of the company’scompany's assets that could have a material effect on the financial statements.
Because of its inherent limitations, internal control over financial reporting may not prevent or detect misstatements. Also, projections of any evaluation of effectiveness to future periods are subject to the risk that controls may become inadequate because of changes in conditions, or that the degree of compliance with the policies or procedures may deteriorate.
/s/ Ernst & Young LLP
In our opinion, MAXIMUS, Inc. maintained, in all material respects, effective internal control over financial reporting asTysons, Virginia
November 16, 2023
Item 9B. Other Information
We also have audited, in accordance with the standards of the Public Company Accounting Oversight Board (United States), the consolidated balance sheets of MAXIMUS, Inc. as of September 30, 2017 and 2016, and the related consolidated statements of operations, comprehensive income, shareholders' equity and cash flows for each of(a)None.
(b)During the three years in the periodmonths ended September 30, 20172023, no director or officer of MAXIMUS, Inc. and our report dated November 20, 2017 expressed an unqualified opinion thereon.the Company adopted or terminated a “Rule 10b5-1 trading arrangement” or “non-Rule 10b5-1 trading arrangement,” as each term is defined in Item 408(a) of Regulation S-K.
Item 9C. Disclosure Regarding Foreign Jurisdictions that Prevent Inspections
Not Applicable.
|
| |
/s/ Ernst & Young LLP | |
| |
Tysons, Virginia | |
November 20, 2017 | |
PART III
The information required by Items 10, 11, 12, 13 and 14 of Part III of Form 10-K has been omitted in reliance on General Instruction G(3) to Form 10-K and is incorporated herein by reference to the Company's Proxy Statement relating to its 2018 Annual Meeting of Shareholders (Proxy Statement) to be filed with the Securities and Exchange Commission (SEC), except as otherwise indicated below:
ITEMItem 10. Directors, Executive Officers and Corporate Governance.Governance
The information required by this Itemitem is herein incorporated by reference to the Proxy Statement.Company's definitive proxy statement relating to the 2024 Annual Meeting of Shareholders, which will be filed with the Securities and Exchange Commission within 120 days after September 30, 2023.
ITEMItem 11. Executive Compensation.Compensation
The information required by this Itemitem is herein incorporated by reference to the Proxy Statement.Company's definitive proxy statement relating to the 2024 Annual Meeting of Shareholders, which will be filed with the Securities and Exchange Commission within 120 days after September 30, 2023.
ITEMItem 12. Security Ownership of Certain Beneficial Owners and Management and Related Stockholder Matters.Matters
Except for the information disclosed in this Item below, the information required by this Item is incorporated by referenceInformation with Respect to the Proxy Statement.
Securities Authorized for Issuance Under Equity Compensation Plans
The following table provides informationsets forth as of September 30, 20172023, information with respect to shares(a) number of our common stock that maysecurities to be issued upon exercise of outstanding options, warrants, and rights, (b) the weighted average exercise price of outstanding options, warrants, and rights and (c) the number of securities remaining available for future issuance under our existing equity compensation plans:incentive plan. All shares under our existing equity incentive plan may be issued in the form of restricted stock, performance shares, stock appreciation rights, stock units, or other stock-based awards.
| | | | | | | | | | | | | | | | | |
| (a) | | (b) | | (c) |
| Number of Securities
to be Issued
Upon Exercise of
Outstanding Options,
Warrants and Rights | | Weighted Average
Exercise Price of
Outstanding Options,
Warrants and Rights | | Number of Securities
Remaining Available
for Future Issuance
under Equity
Compensation Plans
(Excluding Securities
in Column (a)) |
| Equity compensation plans/arrangements approved by the shareholders | 767,176 | | | $ | — | | | 2,333,002 | |
| Equity compensation plans/arrangements not approved by the shareholders | — | | | — | | | — | |
| Total | 767,176 | | | $ | — | | | 2,333,002 | |
All other information required by this item is herein incorporated by reference to the Company's definitive proxy statement relating to the 2024 Annual Meeting of Shareholders, which will be filed with the Securities and Exchange Commission within 120 days after September 30, 2023.
|
| | | | | | | | | |
| | Number of securities to be issued upon exercise of outstanding options, warrants and rights | | Weighted average exercise price of outstanding options, warrants and rights | | Number of securities remaining available for future issuance under equity compensation plans(1) |
| Equity compensation plans/arrangements approved by the shareholders(2) | 822,827 |
| | $ | — |
| | 1,542,730 |
|
| Equity compensation plans/arrangements not approved by the shareholders | — |
| | — |
| | — |
|
| Total | 822,827 |
| | $ | — |
| | 1,542,730 |
|
| |
(1) | In addition to being available for future issuance upon exercise of options that may be granted after September 30, 2017, all shares under the 2017 Equity Incentive Plan may be issued in the form of restricted stock, performance shares, stock appreciation rights, stock units or other stock-based awards. |
| |
(2) | Includes the 2017 Equity Incentive Plan. |
ITEMItem 13. Certain Relationships and Related Transactions, and Director Independence.Independence
The information required by this Itemitem is herein incorporated by reference to the Proxy Statement.Company's definitive proxy statement relating to the 2024 Annual Meeting of Shareholders, which will be filed with the Securities and Exchange Commission within 120 days after September 30, 2023.
ITEMItem 14. Principal AccountingAccountant Fees and Services.Services
The information required by this Itemitem is herein incorporated by reference to the Proxy Statement.
Company's definitive proxy statement relating to the 2024 Annual Meeting of Shareholders, which will be filed with the Securities and Exchange Commission within 120 days after September 30, 2023.
PART IV
ITEMItem 15. Exhibits and Financial Statement Schedules.Schedules
| |
(a) | 1. Financial Statements. |
(a)Documents filed as a part of the report:
(1)Financial Statements. The consolidatedCompany's financial statements are listed underincluded in Item 8 of this Annual Report on Form 10-K.8. Financial Statements and Supplementary Data.
2. (2)Financial Statement Schedules.
None. Financial statement All schedules are omitted since they are not applicable, not required, underor the related instructions.information required to be set forth herein is included in the Consolidated Financial Statements or notes thereto.
3. (3)Exhibits.
The Exhibitsexhibits listed in the Exhibit Index immediately below are filed as part of this Annual Report on Form 10-K, or are listed on the Exhibit Index immediately preceding the signature page hereto, which Exhibit Index is incorporated herein by reference.
| |
(b) | Exhibits—see Item 15(a)(3) above. |
| |
(c) | Financial Statement Schedules—see Item 15(a)(2) above. |
reference herein.
(b)Exhibits. See Item 15(a)(3) above.
(c)Financial Statement Schedules. See Item 15(a)(2) above.
EXHIBIT INDEX
| | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
| | | | Incorporated by Reference Herein | | | |
Exhibit
No. | | Description of Exhibit | | Form/
Schedule | | File No. | | Date Filed | | Exhibit No. | | | |
| 2.1 | Λ | | | 8-K | | 1-12997 | | April 26, 2021 | | 2.1 | | | |
| | | | | | | | | | | | | |
| 3.1 | | | | 10-Q | | 1-12997 | | August 14, 1997 | | 3.1 | | | |
| | | | | | | | | | | | | |
| 3.2 | | | | 10-Q | | 1-12997 | | August 14, 2000 | | | | | |
| | | | | | | | | | | | | |
| 3.3 | | | | 10-Q | | 1-12997 | | May 10, 2013 | | 3(i) | | | |
| | | | | | | | | | | | | |
| 3.4 | | | | 10-Q | | 1-12997 | | May 7, 2020 | | 3.1 | | | |
| | | | | | | | | | | | | |
| 3.5 | | | | 8-K | | 1-12997 | | March 15, 2023 | | 3.2 | | | |
| | | | | | | | | | | | | |
| 4.1 | | | | 10-Q | | 1-12997 | | August 14, 1997 | | 4.1 | | | |
| | | | | | | | | | | | | |
| 4.2 | | | | 10-K | | 1-12997 | | November 19, 2020 | | 4.2 | | | |
| | | | | | | | | | | | | |
| 10.1 | Ù | | | S-1 | | 333-21611 | | February 12, 1997 | | 10.10 | | | |
| | | | | | | | | | | | | |
| 10.2 | Ù | | | 8-K | | 1-12997 | | January 16, 2018 | | 10.1 | | | |
| | | | | | | | | | | | | |
| | | | | | | | | | | | | |
| 10.3 | Ù | | | 10-K | | 1-12997 | | November 16, 2015 | | 10.6 | | | |
| | | | | | | | | | | | | |
| 10.4 | Ù | | | 8-K | | 1-12997 | | November 27, 2007 | | 10.3 | | | |
| | | | | | | | | | | | | |
| 10.5 | Ù | | | 14A | | 1-12997 | | January 27, 2012 | | B | | | |
| | | | | | | | | | | | | |
| 10.6 | Ù | | | 8-K | | 1-12997 | | December 21, 2015 | | 10.1 | | | |
| | | | | | | | | | | | | |
| 10.7 | Ù | | | S-8 | | 333-136400 | | August 8, 2006 | | 4.3 | | | |
|
| | | | | | |
Exhibit
Number
| | | | Incorporated by reference herein |
| Ù | Description | | Form | | DateDenotes management compensatory plan or arrangement |
2.1v | | | | Current Report on Form 8-K (File No. 1-12997)
| | March 9, 2015
Filed herewith. |
3.1Φ | | | | Quarterly Report on Form 10-Q (File No. 1-12997) | | August 14, 2000
Furnished herewith |
3.2Λ | | | | Quarterly Report on Form 10-Q (File No. 1-12997) | | May 10, 2013Exchange Commission upon request. |
3.3Ω | | | | Current Report on Form 8-K (File No. 1-12997) | | June 19, 2015 |
4.1 | | | | Quarterly Report on Form 10-Q (File No. 1-12997) (Exhibit 4.1) | | August 14, 1997 |
10.1 | * | | | Registration Statement on Form S-1 (File No. 333-21611) (Exhibit 10.10)
| | February 12, 1997
|
10.2 | * | | | Current Report on Form 8-K (File No. 1-12997) | | April 26, 2006 |
10.3 | * | | | Current Report on Form 8-K (File No. 1-12997) | | November 27, 2007 |
10.4 | * | | | Current Report on Form 8-K (File No. 1-12997) | | November 27, 2007 |
10.5 | * | | | Current Report on Form 8-K (File No. 1-12997) | | November 27, 2007 |
10.6 | * | | | Annual Report on Form 10-K (File No. 1-12997) | | November 16, 2015 |
10.7 | * | | | Current Report on Form 8-K (File No. 1-12997) | | November 27, 2007 |
10.8 | * | | | Quarterly Report on Form 10-Q (File No. 1-12997) | | February 4, 2010 |
10.9 | * | | | Proxy Statement on Schedule 14A (File No. 1-12997) | | January 27, 2012 |
10.10 | | | | Current Report on Form 8-K (File No. 1-12997) | | December 21, 2015 |
10.11 | | | | Current Report on Form 8-K (File No. 1-12997) | | March 21, 2013 |
10.12 | * | | | Current Report on Form 8-K (File No. 1-12997) | | October 7, 2013 |
10.13 | * | | | Current Report on Form 8-K (File No. 1-12997) | | March 4, 2014Exchange Commission upon request. |
| | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
| | | | Incorporated by Reference Herein | | | |
Exhibit
No. | | Description of Exhibit | | Form/
Schedule | | File No. | | Date Filed | | Exhibit No. | | | |
| 10.8 | Ù | | | 8-K | | 1-12997 | | November 27, 2007 | | 10.2 | | | |
| | | | | | | | | | | | | |
| 10.9 | Ù | | | 8-K | | 1-12997 | | June 23, 2006 | | 10.1 | | | |
| | | | | | | | | | | | | |
| 10.10 | Ù | | | S-8 | | 333-217657 | | May 4, 2017 | | 4.5 | | | |
| | | | | | | | | | | | | |
| 10.11 | Ù | | | 14A | | 1-12997 | | January 27, 2021 | | A | | | |
| | | | | | | | | | | | | |
| 10.12 | Ùv | | | | | | | | | | | | |
| | | | | | | | | | | | | |
| 10.13 | Ùv | | | | | | | | | | | | |
| | | | | | | | | | | | | |
| 10.14 | Ω | | | 10-Q | | 1-12997 | | February 9, 2023 | | 10.1 | | | |
| | | | | | | | | | | | | |
| 10.15 | Ù | | | 8-K | | 1-12997 | | July 23, 2021 | | 10.1 | | | |
| | | | | | | | | | | | | |
| 10.16 | Ù | | | 8-K | | 1-12997 | | July 23, 2021 | | 10.3 | | | |
| | | | | | | | | | | | | |
| 21.1 | v | | | | | | | | | | | | |
| | | | | | | | | | | | | |
| 23.1 | v | | | | | | | | | | | | |
| | | | | | | | | | | | | |
| 31.1 | v | | | | | | | | | | | | |
| | | | | | | | | | | | | |
| 31.2 | v | | | | | | | | | | | | |
| | | | | | | | | | | | | |
| 32.1 | Φ | | | | | | | | | | | | |
| | | | | | | | | | | | | |
| 32.2 | Φ | | | | | | | | | | | | |
| | | | | | | | | | | | | |
| 101.INS | v | XBRL Instance Document. | | | | | | | | | | | |
| | | | | | | | | | | | | |
| 101.SCH | v | XBRL Taxonomy Extension Schema Document. | | | | | | | | | | | |
| | | | | | | | | | | | | |
| 101.CAL | v | XBRL Taxonomy Calculation Linkbase Document. | | | | | | | | | | | |
| | | | | | | | | | | | | |
| 101.DEF | v | XBRL Taxonomy Definition Linkbase Document. | | | | | | | | | | | |
| | | | | | | | | | | | | |
| 101.LAB | v | XBRL Taxonomy Label Linkbase Document. | | | | | | | | | | | |
| | | | | | | | | | | | | |
| 101.PRE | v | XBRL Taxonomy Presentation Linkbase Document. | | | | | | | | | | | |
| | | | | | | | | | | | | |
| 104 | v | Cover Page Interactive Data File. (formatted as Inline XBRL tags and contained in Exhibit 101) | | | | | | | | | | | |
|
| | | | | | |
Exhibit
Number
| | | | Incorporated by reference herein |
| Description | | Form | | Date |
10.14 | | | | Current Report on Form 8-K (File No. 1-12997)
| | March 9, 2015 |
10.15 | | | | Current Report on Form 8-K (File No. 1-12997) | | October 26, 2015 |
10.16 | * | | | Registration Statement on Form S-8 (File No. 333-136400) | | August 8, 2006 |
10.17 | * | | | Current Report on Form 8-K (File No. 1-12997) | | November 27, 2007 |
10.18 | * | | | Current Report on Form 8-K (File No. 1-12997) | | June 23, 2006 |
10.19 | * | | | Current Report on Form 8-K (File No. 1-12997) | | June 23, 2006 |
10.20 | * | | | Annual Report on Form 10-K (File No. 1-12997) (Exhibit 10.2) | | December 22, 1997 |
10.21 | * | | | Registration Statement on Form S-8 (File No. 333-122711) | | February 10, 2005 |
10.22 | * | | | Registration Statement on Form S-8 (File No. 333-217657) | | May 4, 2017 |
10.23 | s | | | | | |
21.1 | s | | | | | |
23.1 | s | | | | | |
31.1 | s | | | | | |
31.2 | s | | | | | |
32.1 | v | | | | | |
32.2 | v | | | | | |
99.1 | s | | | | | |
101 | | The following materials from the MAXIMUS, Inc. Annual Report on Form 10-K for the year ended September 30, 2017 formatted in eXtensible Business Reporting Language (XBRL): (i) Consolidated Statements of Operations, (ii) Consolidated Statements of Comprehensive Income, (iii) Consolidated Balance Sheets, (iv) Consolidated Statements of Cash Flows, (v) Consolidated Statements of Changes in Shareholders' Equity and (vi) Notes to Consolidated Financial Statements. Filed electronically herewith. | | | | |
| |
*Ù | Denotes management contractcompensatory plan or compensation plan. |
| arrangement |
sv | Filed herewith. |
| |
vΦ | Furnished herewith.herewith |
| Λ | Schedules and similar attachments omitted pursuant to Item 601(b)(2) of Regulation S-K. The Company agrees to furnish a copy of omitted schedules to the Securities and Exchange Commission upon request. |
| Ω | Schedules omitted pursuant to Item 601(a)(5) of Regulation S-K. The Company agrees to furnish a copy of any omitted schedules to the Securities and Exchange Commission upon request. |
Item 16. Form 10-K Summary
None.
SIGNATURES
Pursuant to the requirements of Section 13 or 15(d) of the Securities Exchange Act of 1934, as amended, the registrantRegistrant has duly caused this Annual Report on Form 10-Kreport to be signed on its behalf by the undersigned, thereunto duly authorized.
|
| | | | | | | | | | |
Dated: November 20, 2017 | | MAXIMUS, INC.Maximus, Inc. |
| | By: | | /s/ RICHARD A. MONTONI |
| /s/ Bruce L. Caswell | | November 16, 2023 |
| By: | Richard A. Montoni
Bruce L. Caswell | | |
| President and Chief Executive Officer | | |
| (Principal Executive Officer) | | |
| | | |
| /s/ David W. Mutryn | | November 16, 2023 |
| By: | David W. Mutryn | | |
| Chief Financial Officer | | |
| (Principal Financial Officer) | | |
Pursuant to the requirements of the Securities Exchange Act of 1934, as amended, this Annual Report on Form 10-Kreport has been signed below by the following persons on behalf of the registrantRegistrant and in the capacities and on the dates indicated.
| | | | | | | | | | | | | | |
| Name | | Title | | Date |
| | | | |
| /s/ Bruce L. Caswell | | President and Chief Executive Officer (Principal Executive Officer) and Director | | November 16, 2023 |
| Bruce L. Caswell | | | |
| | | | |
Signature | | Title | | Date |
| | | | |
/s/ RICHARD A. MONTONIDavid W. Mutryn | | President, Chief Executive Officer and Director (principal executive officer) | | November 20, 2017 |
Richard A. Montoni | | | | |
| | | | |
/s/ RICHARD J. NADEAU | | Chief Financial Officer and Treasurer (principal financial and accounting officer)(Principal Financial Officer) | | November 20, 201716, 2023 |
Richard J. NadeauDavid W. Mutryn | | | | |
| | | | |
/s/ PETER B. PONDTheresa Golinvaux | | ChairmanCorporate Controller (Principal Accounting Officer) | | November 16, 2023 |
| Theresa Golinvaux | | | |
| | | | |
| /s/ John J. Haley | | Chair of the Board of Directors | | November 20, 201716, 2023 |
Peter B. PondJohn J Haley | | | | |
| | | | |
/s/ ANNE K. ALTMAN | | Director | | November 20, 2017 |
| Anne K. Altman | | Vice Chair of the Board of Directors | | November 16, 2023 |
| Anne K. Altman | | | | |
/s/ RUSSELL A. BELIVEAU | | Director | | November 20, 2017 |
Russell/s/ Richard A. BeliveauMontoni | | Vice Chair of the Board of Directors | | November 16, 2023 |
| Richard A. Montoni | | | | |
/s/ JOHN J. HALEY | | Director | | November 20, 2017 |
John J. Haley/s/ Jan D. Madsen | | Director | | November 16, 2023 |
| Jan D. Madsen | | | | |
/s/ PAUL R. LEDERER | | Director | | November 20, 2017 |
Paul R. Lederer/s/ Gayathri Rajan | | Director | | November 16, 2023 |
| Gayathri Rajan | | | | |
/s/ GAYATHRI RAJAN | | Director | | November 20, 2017 |
Gayathri Rajan | | | | |
| | | | |
/s/ RAYMOND B. RUDDY | | Director | | November 20, 2017 |
| Raymond B. Ruddy | | Director | | November 16, 2023 |
| Raymond B. Ruddy | | | | |
/s/ WELLINGTON E. WEBB | | Director | | November 20, 2017 |
Wellington E. Webb/s/ Michael J. Warren | | Director | | November 16, 2023 |
| Michael J. Warren | | | |
