UNITED STATES
SECURITIES AND EXCHANGE COMMISSION
Washington, D.C. 20549
______________
FORM 10-K
______________
(Mark One)
(Mark One)
xANNUAL REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE
ACT OF 1934
For the fiscal year ended December 31, 2020
or
For the fiscal year ended December 31, 2017
or
¨TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES
EXCHANGE ACT OF 1934

For the Transition Period From             to             
Commission File Number: 001-33664
chtr-20201231_g1.jpg
Charter Communications, Inc.
(Exact name of registrant as specified in its charter)
Delaware84-1496755
(State or other jurisdiction of incorporation or organization)(I.R.S. Employer Identification Number)No.)
400 Atlantic Street
Stamford, Connecticut 06901
Stamford(203) 905-7800Connecticut06901
(Address of principal executive offices including zip code)Principal Executive Offices)(Registrant’sZip Code)
(203) 905-7801
(Registrant's telephone number, including area code)
Securities registered pursuant to section 12(b) of the Act:
Title of each classTrading Symbol(s)Name of Exchangeeach exchange on which registered
Class A Common Stock $.001 Par ValueCHTRNASDAQ Global Select Market


Securities registered pursuant to section 12(g) of the Act: None


Indicate by check mark if the registrant is a well-known seasoned issuer, as defined in Rule 405 of the Securities Act. Yes x No o


Indicate by check mark if the registrant is not required to file reports pursuant to Section 13 or Section 15(d) of the Act. Yes o No x


Indicate by check mark whether the registrant (1) has filed all reports required to be filed by Section 13 or 15(d) of the Securities Exchange Act of 1934 during the preceding 12 months (or for such shorter period that the registrant was required to file such reports), and (2) has been subject to such filing requirements for the past 90 days. Yes x No o


Indicate by check mark whether the registrants have submitted electronically and posted on their corporate website, if any, every Interactive Data File required to be submitted and posted pursuant to Rule 405 of Regulation S-T (§232.405 of this chapter) during the preceding 12 months (or for such shorter period that the registrants were required to submit and post such files). Yes x No o

Indicate by check mark if disclosure of delinquent filers pursuant to Item 405 of Regulation S-K (§ 229.405 of this chapter) is not contained herein, and will not be contained, to the best of registrant’s knowledge, in definitive proxy or information statements incorporated by reference in Part III of this Form 10-K or any amendment to this Form 10-K. o


Indicate by check mark whether the registrant is a large accelerated filer, an accelerated filer, a non-accelerated filer, or a smaller reporting company. See definition of “large accelerated filer,” “accelerated filer,” and “smaller reporting company” in Rule 12b-2 of the Exchange Act.:


Large accelerated filer x    Accelerated filer o    Non-accelerated filer o    Smaller reporting company o    Emerging growth company


If an emerging growth company, indicate by check mark if the registrant has elected not to use the extended transition period for complying with any new or revised financial accounting standards provided pursuant to Section 13(a) of the Exchange Act. o


Indicate by check mark whether the registrant is a shell company (as defined in Rule 12b-2 of the Act). Yes o☐ No x


The aggregate market value of the registrant of outstanding Class A common stock held by non-affiliates of the registrant at June 30, 20172020 was approximately $68.0$75.8 billion,, computed based on the closing sale price as quoted on the NASDAQ Global Select Market on that date. For purposes of this calculation only,
directors, executive officers and the principal controlling shareholders or entities controlled by such controlling shareholders of the registrant are deemed to be affiliates of the registrant.


There were 238,506,059193,730,992 shares of Class A common stock outstanding as of December 31, 2017.2020. There was 1 share of Class B common stock outstanding as of the same date.


Documents Incorporated By Reference


Information required by Part III is incorporated by reference from Registrant’s proxy statement or an amendment to this Annual Report on Form 10-K to be filed by April 30, 2018.no later than 120 days after the end of the Registrant's fiscal year ended December 31, 2020.











chtr-20201231_g1.jpg


CHARTER COMMUNICATIONS, INC.
FORM 10-K — FOR THE YEAR ENDED DECEMBER 31, 20172020


TABLE OF CONTENTS


Page No.
Page No.


This annual report on Form 10-K is for the year ended December 31, 2017.2020. The United States Securities and Exchange Commission (“SEC”) allows us to “incorporate by reference” information that we file with the SEC, which means that we can disclose important information to you by referring you directly to those documents. Information incorporated by reference is considered to be part of this annual report. In addition, information that we file with the SEC in the future will automatically update and supersede information contained in this annual report. In this annual report, “Charter,” “we,” “us” and “our” refer to Charter Communications, Inc. and its subsidiaries.





i




CAUTIONARY STATEMENT REGARDING FORWARD-LOOKING STATEMENTS:


This annual report includes forward-looking statements within the meaning of Section 27A of the Securities Act of 1933, as amended (the “Securities Act”), and Section 21E of the Securities Exchange Act of 1934, as amended (the “Exchange Act”), regarding, among other things, our plans, strategies and prospects, both business and financial including, without limitation, the forward-looking statements set forth in Part I. Item 1. under the heading “Business” and in Part II. Item 7. under the heading “Management’s Discussion and Analysis of Financial Condition and Results of Operations” in this annual report. Although we believe that our plans, intentions and expectations reflected in or suggested by these forward-looking statements are reasonable, we cannot assure you that we will achieve or realize these plans, intentions or expectations. Forward-looking statements are inherently subject to risks, uncertainties and assumptions, including, without limitation, the factors described in Part I. Item 1A. under “Risk Factors” and in Part II. Item 7. under the heading, “Management’s Discussion and Analysis of Financial Condition and Results of Operations” in this annual report. Many of the forward-looking statements contained in this annual report may be identified by the use of forward‑lookingforward-looking words such as “believe,” “expect,” “anticipate,” “should,” “planned,” “will,” “may,” “intend,” “estimated,” “aim,” “on track,” “target,” “opportunity,” “tentative,” “positioning,” “designed,” “create,” “predict,” “project,” “initiatives,” “seek,” “would,” “could,” “continue,” “ongoing,” “upside,” “increases”“increases,” “focused on” and “potential,” among others. Important factors that could cause actual results to differ materially from the forward-looking statements we make in this annual report are set forth in this annual report and in other reports or documents that we file from time to time with the SEC, and include, but are not limited to:


our ability to efficiently and effectively integrate acquired operations;
our ability to sustain and grow revenues and cash flow from operations by offering Internet, video, Internet, voice, mobile, advertising and other services to residential and commercial customers, to adequately meet the customer experience demands in our marketsservice areas and to maintain and grow our customer base, particularly in the face of increasingly aggressive competition, the need for innovation and the related capital expenditures;
the impact of competition from other market participants, including but not limited to incumbent telephone companies, direct broadcast satellite ("DBS") operators, wireless broadband and telephone providers, digital subscriber line (“DSL”) providers, fiber to the home providers video provided over the Internet by (i) market participants that have not historically competed in the multichannel video business, (ii) traditional multichannel video distributors, and (iii) content providers that have historically licensed cable networks to multichannel video distributors, and providers of advertisingvideo content over the Internet;broadband Internet connections;
general business conditions, economic uncertainty or downturn, unemployment levels and the level of activity in the housing sector;sector and economic uncertainty or downturn, including the impacts of the Novel Coronavirus (“COVID-19”) pandemic to our customers, our vendors and local, state and federal governmental responses to the pandemic;
our ability to obtain programming at reasonable prices or to raise prices to offset, in whole or in part, the effects of higher programming costs (including retransmission consents)consents and distribution requirements);
our ability to develop and deploy new products and technologies including mobile products, our cloud-based user interface, Spectrum Guide®, and downloadable security for set-top boxes, and any other cloud-based consumer services and service platforms;
our ability to develop and deploy new products and technologies including mobile products and any other consumer services and service platforms;
any events that disrupt our networks, information systems or properties and impair our operating activities or our reputation;
the effects of governmental regulation on our business including costs, disruptions and possible limitations on operating flexibility related to, and our ability to comply with, regulatory conditions applicable to us as a result of the Time Warner Cable Inc. and Bright House Networks, LLC Transactions;us;
any events that disrupt our networks, information systems or properties and impair our operating activities or our reputation;
the ability to retainhire and hireretain key personnel;
the availability and access, in general, of funds to meet our debt obligations prior to or when they become due and to fund our operations and necessary capital expenditures, either through (i) cash on hand, (ii) free cash flow, or (iii) access to the capital or credit markets; and
our ability to comply with all covenants in our indentures and credit facilities, any violation of which, if not cured in a timely manner, could trigger a default of our other obligations under cross-default provisions.


All forward-looking statements attributable to us or any person acting on our behalf are expressly qualified in their entirety by this cautionary statement. We are under no duty or obligation to update any of the forward-looking statements after the date of this annual report.



ii




PART I


Item 1. Business.


Introduction


We are the second largest cable operator in the United States and a leading broadband communications servicesconnectivity company providing video, Internet and voice services to approximately 27.2cable operator serving more than 31 million customers in 41 states through our Spectrum brand. Over an advanced high-capacity, two-way telecommunications network, we offer a full range of state-of-the-art residential and business customers at December 31, 2017. In addition, we sell videoservices including Spectrum Internet, TV, Mobile and onlineVoice. For small and medium-sized companies, Spectrum Business® delivers the same suite of broadband products and services coupled with special features and applications to enhance productivity, while for larger businesses and government entities, Spectrum Enterprise provides highly customized, fiber-based solutions. Spectrum Reach® delivers tailored advertising inventory to local, regional and national advertising customers and fiber-delivered communications and managed information technology (“IT”) solutions to large enterprise customers.production for the modern media landscape. We also distribute award-winning news coverage, sports and high-quality original programming to our customers through Spectrum Networks and Spectrum Originals.

Our network, which we own and operate, regional sports networkspasses over 53 million households and local sports, newssmall and community channels and sell security and home management services inmedium businesses ("SMBs") across the residential marketplace.

United States. Our core strategy is to use our network to deliver high quality products at competitive prices, combined with outstanding customer service. This strategy, combined with simple, easy to understand pricing and packaging, is central to our goal of growing our customer base while also selling more of our core connectivity services, which include both fixed and mobile Internet, video and voice services, to each individual customer.  We expect to execute this strategy by managing our operations in a consumer-friendly, efficient and cost-effective manner. Our operating strategy includes insourcing muchnearly all of our customer care and field operations workforces, which results in higher quality service transactions.delivery. While an insourced operating model can increase the field operations and customer care costs associated with eachindividual service transaction,transactions, the higher quality nature of insourced labor service transactions significantly reduces the volume of service transactions per customer, more than offsetting the higher investment made in each insourced service transaction. As we reduce the number of service transactions and recurring costs per customer relationship, we effectively pass those savings oncontinue to provide our customers in the form ofwith products and prices that we believe provide more value than what our competitors offer. The combination of offering high quality, competitively priced products and high qualityoutstanding service, allows us to both increase the number of customers we serve over our fixedfully deployed network, and to increase the number of products we sell to each customer, while at the same time reducingcustomer. This combination also reduces the number of service transactions we perform per relationship, improvingyielding higher customer satisfaction and reducinglower customer churn, which resultsresulting in lower costs to acquire and serve customers.  customers and greater profitability. 

We are also reducinghave enhanced our operating costs per customer relationship by providingservice operations to allow our customers with the ability to communicate(1) more frequently interact with us through a variety of new forums that they may favor over telephonic communications. These forums include our customer website mobile device applications,and My Spectrum application, online chat and social media, which(2) have their services installed at the time and in the manner of their own choosing, including self-installation, and (3) receive a variety of video packages on an increasing number of connected devices including those owned by us and those owned by the customer. By offering our customers growing levels of choices in how they receive and install their services and how they interact with us, we are less costly for us to provide than direct telephonic communications.driving higher overall levels of customer satisfaction and reducing our operating costs and capital expenditures per customer relationship. Ultimately, our operating strategy enables us to offer high quality, competitively priced services profitably, while continuing to invest in new products and services.


The capability and functionality of our network continues to grow in a number of areas, especially with respect to wireless connectivity. Our Internet service offers consumers the ability to wirelessly connect to our network using WiFi technology. We estimate that approximately 400 million devices are wirelessly connected to our network through WiFi. In addition, we extend Internet connectivity to our customers beyond the home via our Spectrum Mobile product through our mobile virtual network operator (“MVNO”) reseller agreement with Verizon Communications Inc. ("Verizon"). In 2020, we purchased 210 Citizens Broadband Radio Service (“CBRS”) Priority Access Licenses (“PALs”) within our footprint from the Federal Communications Commission ("FCC"). We intend to use the licenses along with unlicensed CBRS spectrum to build our own fifth generation ("5G") mobile network which we plan to use in combination with our MVNO and WiFi network to enhance our customer’s experience and improve our cost structure.

Our principal executive offices are located at 400 Atlantic Street, Stamford, Connecticut 06901. Our telephone number is (203) 905-7800,905-7801, and we have a website accessible at www.charter.com.www.corporate.charter.com. Our Annual Reports on Form 10-K, Quarterly Reports on Form 10-Q and Current Reports on Form 8-K, and all amendments thereto, are available on our website free of charge as soon as reasonably practicable after they have been filed. The information posted on our website is not incorporated into this annual report.

The Transactions

On May 18, 2016, the transactions contemplated by the Agreement and Plan of Mergers dated as of May 23, 2015 (the “Merger Agreement”), by and among Time Warner Cable Inc. ("Legacy TWC"), Charter Communications, Inc. prior to the closing of the Merger Agreement (“Legacy Charter”), CCH I, LLC, previously a wholly owned subsidiary of Legacy Charter and certain other subsidiaries of CCH I, LLC were completed (the “TWC Transaction,” and together with the Bright House Transaction described below, the “Transactions”). As a result of the TWC Transaction, CCH I, LLC became the new public parent company that holds the operations of the combined companies and was renamed Charter Communications, Inc.

Also, on May 18, 2016, Legacy Charter and Advance/Newhouse Partnership (“A/N”), the former parent of Bright House Networks, LLC (“Legacy Bright House”), completed their previously announced transaction, pursuant to a definitive Contribution Agreement (the “Contribution Agreement”), under which Charter acquired Legacy Bright House (the “Bright House Transaction”). Pursuant to the Bright House Transaction, Charter became the owner of the membership interests in Legacy Bright House and the other assets primarily related to Legacy Bright House (other than certain excluded assets and liabilities and non-operating cash).

In connection with the TWC Transaction, Legacy Charter and Liberty Broadband completed their previously announced transactions pursuant to their investment agreement, in which Liberty Broadband purchased shares of Charter Class A common stock to partially finance the cash portion of the TWC Transaction consideration, and in connection with the Bright House Transaction, Liberty Broadband purchased shares of Charter Class A common stock (the "Liberty Transaction"). See Note 3 to the accompanying consolidated financial statements contained in “Part II. Item 8. Financial Statements and Supplementary Data,” for more information on the Transactions.




1





Corporate Entity Structure


The chart below sets forth our entity structure and that of our direct and indirect subsidiaries. The chart does not include all of our affiliates and subsidiaries and, in some cases, we have combined separate entities for presentation purposes. The equity ownership percentages shown below are approximations. Indebtedness amounts shown below are principal amounts as of December 31, 2017.2020. See Note 9 to the accompanying consolidated financial statements contained in “Part II. Item 8. Financial Statements and Supplementary Data,” which also includes the accreted values of the indebtedness described below.


chtr-20201231_g2.jpg


2




Footprint

We operate in geographically diverse areas which are managed centrally on a consolidated level. The map below highlights our footprint as of December 31, 2020.
chtr-20201231_g3.jpg
Products and Services


We offer our customers subscription-based Internet services, video services, including video on demand (“VOD”), high definition (“HD”) television, and digital video recorder (“DVR”) service, Internet servicesmobile and voice services. As of December 31, 2017, 74% of our footprint was all-digital enabling us to offer more HD channels, faster Internet speeds and better video picture quality and we intend to transition the remaining portions of our Legacy TWC and Legacy Bright House footprints to all-digital. Our video, Internet, and voice services are offered to residential and commercial customers on a subscription basis, with prices and related charges based on the types of service selected, whether the services are sold as a “bundle” or on an individual basis, and based on the equipment necessary to receive our services. Bundled services are available to substantially all of our passings, and approximately 59%56% of our residential customers subscribe to a bundle of services.services including some combination of our Internet, video and/or voice products.


All customer statistics as of December 31, 2017 include the operations of Legacy TWC, Legacy Bright House and Legacy Charter, each of which is based on individual legacy company reporting methodology. These methodologies differ and their differences may be material. Statistical reporting will be conformed over time to a single reporting methodology.

3


The following table summarizes our customer statistics for Internet, video, Internetvoice and voicemobile as of December 31, 20172020 and 20162019 (in thousands except per customer data and footnotes).


Approximate as of
December 31,
2020 (a)
2019 (a)
Customer Relationships (b)
Residential29,079 27,277 
SMB2,051 1,958 
Total Customer Relationships31,130 29,235 
Monthly Residential Revenue per Residential Customer (c)
$111.15 $112.63 
Monthly SMB Revenue per SMB Customer (d)
$165.60 $169.90 
Internet
Residential27,023 24,908 
SMB1,856 1,756 
Total Internet Customers28,879 26,664 
Video
Residential15,639 15,620 
SMB561 524 
Total Video Customers16,200 16,144 
Voice
Residential9,215 9,443 
SMB1,224 1,144 
Total Voice Customers10,439 10,587 
Mobile Lines
Residential2,320 1,078 
SMB55 
Total Mobile Lines2,375 1,082 
Enterprise Primary Service Units ("PSUs") (e)
274 267 
 Approximate as of
 December 31,
 
2017 (a)
 
2016 (a)(b)
Customer Relationships (c)
   
Residential25,639
 24,801
Small and Medium Business1,560
 1,404
Total Customer Relationships27,199
 26,205
    
Residential Primary Service Units ("PSUs")   
Video16,544
 16,836
Internet22,545
 21,374
Voice10,427
 10,327
 49,516
 48,537
    
Monthly Residential Revenue per Residential Customer (d)
$109.75
 $109.57
    
Small and Medium Business PSUs   
Video453
 400
Internet1,358
 1,219
Voice912
 778
 2,723
 2,397
    
Monthly Small and Medium Business Revenue per Customer (e)
$207.36
 $213.87
    
Enterprise PSUs (f)
114
 97


(a)We calculate the aging of customer accounts based on the monthly billing cycle for each account. On that basis, as of December 31, 2020 and 2019, customers include approximately 168,400 and 154,200 customers, respectively, whose accounts were over 60 days past due, approximately 17,800 and 13,500 customers, respectively, whose accounts were over 90 days past due, and approximately 11,100 and 10,000 customers, respectively, whose accounts were over 120 days past due.
(a)
We calculate the aging of customer accounts based on the monthly billing cycle for each account. On that basis, as of December 31, 2017 and 2016, customers include approximately 245,800 and 208,400 customers, respectively, whose accounts were over 60 days past due, approximately 19,500 and 15,500 customers, respectively, whose accounts were over 90 days past due, and approximately 12,600 and 8,000 customers, respectively, whose accounts were over 120 days past due.
(b)
In the second quarter of 2017, we conformed the seasonal customer program
(b)Customer relationships include the number of customers that receive one or more levels of service, encompassing Internet, video and voice services, without regard to which service(s) such customers receive. Customers who reside in the Legacy Bright House footprint to our program. Prior to the plan change, Legacy Bright House customers enrolling in the seasonal plan were charged a one-time fee and counted as customer disconnects, and as new connects, when moving off the seasonal plan. Under our seasonal plan, residential customers pay a reduced monthly fee while the seasonal plan is active and remain reported as customers. Excluding the impact of customer activity related to Legacy Bright House's previous seasonal plan, residential customer relationships and video, Internet and voice PSUs at December 31, 2016 would have been higher by approximately 10,000, 8,000, 12,000 and 7,000 respectively.
(c)
Customer relationships include the number of customers that receive one or more levels of service, encompassing video, Internet and voice services, without regard to which service(s) such customers receive. Customers who reside in residential


3



multiple dwelling units (“MDUs”) and that are billed under bulk contracts are counted based on the number of billed units within each bulk MDU. Total customer relationships excludesexclude enterprise and mobile-only customer relationships.
(d)
(c)Monthly residential revenue per residential customer is calculated as total residential annual revenue divided by twelve divided by average residential customer relationships during the respective year and excludes mobile revenue and customers.
(d)Monthly SMB revenue per SMB customer is calculated as total SMB annual revenue divided by twelve divided by average SMB customer relationships during the respective year and excludes mobile revenue and customers.
(e)Enterprise PSUs represent the aggregate number of fiber service offerings counting each separate service offering at each customer location as an individual PSU.


4


Monthly residential revenue per residential customer is calculated as total residential video, Internet and voice annual revenue divided by twelve divided by average residential customer relationships during the respective year.
(e)
Monthly small and medium business revenue per customer is calculated as total small and medium business annual revenue divided by twelve divided by average small and medium business customer relationships during the respective year.
(f)
Enterprise PSUs represent the aggregate number of fiber service offerings counting each separate service offering as an individual PSU.

Residential Services


Video Services

Our video customers receive a package of basic programming which, in our all-digital markets, generally includes a digital set-top box that provides an interactive electronic programming guide with parental controls, access to pay-per-view services, including VOD (available to nearly all of our passings), digital music channels and the option to view certain video services on third party devices. Customers have the option to purchase additional tiers of services including premium channels which provide original programming, commercial-free movies, sports, and other special event entertainment programming. Substantially all of our video programming is available in HD. We also offer certain video packages containing a limited number of channels via our cable television systems.

In the vast majority of our footprint, we offer VOD service which allows customers to select from approximately 35,000 titles at any time. VOD includes standard definition, HD and three dimensional (“3D”) content. VOD programming options may be accessed for free if the content is associated with a customer’s linear subscription, or for a fee on a transactional basis. VOD services are also offered on a subscription basis included in a digital tier premium channel subscription or for a monthly fee. Pay-per-view channels allow customers to pay on a per-event basis to view a single showing of a one-time special sporting event, music concert, or similar event on a commercial-free basis.

Our goal is to provide our video customers with the programming they want, when they want it, on any device. DVR service enables customers to digitally record programming and to pause and rewind live programming.  Customers can also use our Spectrum TV application available on mobile devices, residential devices and on our website, to watch up to 250 channels of cable TV, view VOD programming, remotely control digital set-top boxes while in the home and to program DVRs remotely. Customers also have access to programmer authenticated applications and websites (known as TV Everywhere services) such as HBO Go®, Fox Now®, Discovery Go® and WatchESPN®.

In certain markets, we have launched Spectrum Guide®, a network or “cloud-based” user interface that can run on traditional set-top boxes, with a look and feel that is similar to that of the Spectrum TV App. Spectrum Guide® is designed to allow our customers to enjoy a state-of-the-art video experience on the majority of our set-top boxes, including accessing third-party video applications such as Netflix. The guide enables customers to find video content more easily across cable TV channels and VOD options. We plan to continue to deploy Spectrum Guide across our footprint and enhance this technology in 2018 and beyond.

Internet Services


In 2017, we completed our launch ofOur Spectrum pricing and packaging (“SPP”) and now offeroffers an entry level Internet download speed of at least 100200 megabits per second (“Mbps”) across 99%in nearly 75% of our footprint and 200100 Mbps across 17%the remainder of our footprint, which among other things, allows several people within a single household to stream HDhigh definition (“HD”) video content online while simultaneously using our Internet service for non-videoother purposes. Additionally, leveraging DOCSIS 3.1 technology, we had introduced speed offerings of 940 Mbps ("offer Spectrum Internet Gig")Gig (940 Mbps) speed service in 17%nearly all of our footprint as of December 31, 2017.footprint. Finally, we offer a security suite with our Internet services which, upon installation by customers, provides protection against computer viruses and spyware and includes parental control features.


We offer an in-home WiFi product that provides customers with high performance wireless routers and a managed WiFi service to maximize their in-home wireless Internet experience. Additionally,During 2020, we offer an out-of-homecontinued to roll out our advanced in-home WiFi service (“Spectrum WiFi”) in mostproduct and we plan to expand availability from over 65% of our footprint to substantially all by the end of 2021. With advanced in-home WiFi, customers enjoy an optimized WiFi connection and have the ability to view and control their WiFi network with the My Spectrum App allowing them to set schedules for specific devices. Advanced in-home WiFi is built on a software platform that will allow us to integrate and launch additional network based security and control features as well as enhanced speeds for our Internetmobile customers at designated “hot spots.”within the home. In 2018,2020, we expectalso launched the option to continue to expandadd Spectrum WiFi accessibilityPods to our advanced in-home WiFi product. Spectrum WiFi pods are small, discreet and powerful pods that plug into electrical outlets in the home to deliver additional access points, resulting in more consistent coverage throughout the home.

Video Services

Our video customers receive a package of programming which generally includes a digital receiver that provides an interactive electronic programming guide with parental controls, access to pay-per-view services, including video on demand (“VOD”) (available to nearly all of our passings) and the ability to view certain video services on third-party devices inside and outside the home. Customers have the option to purchase additional tiers of services, including premium channels which provide original programming, commercial-free movies, sports, and other special event entertainment programming. Substantially all of our video programming is available in high definition. We also offer certain video packages containing a limited number of channels.

In the vast majority of our footprint, we offer VOD service which allows customers to select from over 75,000 titles at any time. VOD programming options may be accessed at no additional cost if the content is associated with a customer’s linear subscription, or for a fee on a transactional basis. VOD services are also offered on a subscription basis included in a digital tier premium channel subscription or for a monthly fee. Pay-per-view channels allow customers to pay on a per-event basis to view a single showing of a one-time special sporting event, music concert, or similar event on a commercial-free basis.

Our goal is to provide our video customers with the programming they want, when they want it, on any device. Digital video recorder (“DVR”) service enables customers to digitally record programming and to pause and rewind live programming.  Customers can also use our Spectrum TV application on Internet Protocol ("IP") devices to watch over 375 channels of cable TV in home and approximately 300 channels out of home and view VOD programming. Customers are increasingly accessing their subscription video content through connected IP devices via our IP network. Our cloud DVR service allows customers to schedule, record and watch their favorite programming anytime from connected IP devices as well as SpectrumTV.com. Our video customers also have access to programmer authenticated applications and websites (known as TV Everywhere services) such as Fox Now, Discovery Go and ESPN. We deploy Spectrum Guide®, our network or “cloud-based” user interface, to new video customers in the majority of WiFi hotspots.our service areas. Spectrum Guide runs on traditional digital receivers but offers a look and feel similar to that of our IP-based Spectrum TV application. Spectrum Guide also provides access to third-party video applications such as Netflix.


4





Voice Services


We provide voice communications services using voice over Internet protocol ("VoIP") technology to transmit digital voice signals over our network. Our voice services include unlimited local and long distance calling to the United States, Canada, Mexico and Puerto Rico, voicemail, call waiting, caller ID, call forwarding and other features and offers international calling either by the minute, or through packages of minutes per month. For customers that subscribe to both our voice and video offerings, caller ID on TV is also available in most areas. In early 2021, we launched Call Guard, a new advanced caller ID and robocall blocking solution, for our residential and SMB voice customers. Call Guard reduces customer frustration and improves


5


security by blocking malicious calls while ensuring our customers continue to receive the legitimate automated calls they need from schools or healthcare providers.

Mobile Services


Our mobile strategySpectrum Mobile service is built on the long-term vision of an integrated fixed/wireless network with differentiated products, and the abilityoffered to maximize the potential of our existing cable business. We intend to launch our Spectrum-branded mobile service in 2018 to residential customers via our mobile virtual network operator (“MVNO”) reseller agreement with Verizon Wireless. In the second phase, we plan to use our WiFi network in conjunction with additional unlicensed or licensed spectrum to improve network performance and expand capacity to offer consumers a superior wireless service.​​ In furtherance of this second phase, we have experimental wireless licenses from the Federal Communications Commission ("FCC") that we are utilizing to test next generation wireless services in several markets around the country. We currently plan to only offer our Spectrum mobile service to residential customers subscribing to our Internet service.service, and runs on Verizon’s mobile network, combined with Spectrum WiFi. In the future,2020, we may also offer mobilelaunched nationwide 5G service at no incremental cost to our smallcustomers enabling them to stream content several times faster and medium business customersreducing latency when connecting to apps or webpages where 5G coverage exists. In addition, we continue to focus on similar terms. We believe Spectrum-brandedimproving the customer experience and integrating our mobile services will driveand Internet products, providing improved WiFi speeds and performance using more salesthan 500,000 of our core products, create longer customer livesout of home WiFi access points across our footprint. In addition, we refreshed our device portfolio with new devices including 5G models from Apple, Google and increase profitabilitySamsung that include installment plan and cash flow over time. As we launch our new mobile services, we expect an initial funding period to grow a new product as well as negative working capital impacts from the timing of device-related cash flows when we provide the handset or tablet to customers pursuant to equipment installment plans.

We are exploring workingtrade-in options along with a variety of partners and vendors in a number of operational areas withinbring-your-own-device (“BYOD”) program which lowers the wireless space, including: creating common operating platforms; technical standards development and harmonization; device forward and reverse logistics; and emerging wireless technology platforms. The efficiencies created are expectedcosts for our customers switching to provide more choice, innovative products and competitive prices for customers. We intend to consider and pursue opportunities in theSpectrum Mobile from other mobile space which may include entering into joint ventures or partnerships with wireless or cable providers which may require significant investment. There is no assurance we will enter into such arrangements or that if we do, that they will be successful.operators.


Commercial Services


We offer scalable broadband communications solutions for businesses and carrier organizations of all sizes, selling Internet access, data networking, fiber connectivity to cellular towers and office buildings, video entertainment services and business telephone services.
 
Small and Medium Business


Spectrum Business offers Internet, voice and video services to small and medium businessesSMBs over our hybrid fiber coaxial network that are similarnetwork. In addition, we offer our Spectrum Mobile service to those that we provide to our residentialSMB customers. Spectrum Business includes a full range of video programming and entry-level Internet speeds of 100200 Mbps downstream and 10 Mbps upstream.upstream in virtually all of our markets. Additionally, customers can upgrade their Internet speeds to 200by purchasing Internet Ultra (600 Mbps downstream) or 300Internet Gig (940 Mbps downstream.downstream). Spectrum Business also includes a set of business services including web hosting,static IP and business WiFi, e-mail and security, and multi-line telephone services with more than 3035 business features including web-based service management, that are generally not available to residential customers. In 2020, we launched Wireless Internet Backup for our SMB customers throughout our footprint. Wireless Internet Backup is designed to enhance and protect Internet service for small- and medium-sized businesses in the event of a network disruption.
 
Enterprise Solutions


Spectrum Enterprise offers fiber-deliveredtailored communications products and managed ITservice solutions to larger businesses, as well as high-capacity last-mile data connectivity services to wirelessmobile and wireline carriers, Internet Service Providers (“ISPs”) and other competitive carriers on a wholesale basis.  The Spectrum Enterprise'sEnterprise product portfolio includes fiber Internet access voice trunking services, hosted voice, Ethernet(fiber, wireless and coax delivered); Wide Area Network ("WAN") Solutions including Ethernet; SD-WAN and cloud connectivity services that privately and securely connect geographically dispersed client locations,customer locations; and managed services which address a wide range of enterprise networking and security challenges. To meet the communications needs of these more sophisticated customers, Spectrum Enterprise also offers an array of voice trunking services and unified messaging/unified communications solutions. In addition, for industries such as hospitality, education and healthcare where specialized video solutions are demanded, Spectrum Enterprise offers a wide range of solutions designed to meet the needs of hospitality, education, and health care clients.  In addition,those requirements. Spectrum Enterprise is beginning market field trials of an innovative Hybrid Software-Defined Wide Area Network, that enablesserves businesses to leverage the performance of Ethernet, the ubiquity of Internet connectivity and the flexibility of a software-defined solution to solve a wide array of business communications and networking challenges. Our managed IT portfolio includes Cloud Infrastructure as a Service and Cloud Desktop as a Service, and managed hosting, application, and messaging solutions, along with other related IT and professional services. Ournationally by combining its large, serviceable footprint allows us to effectively serve businessand robust portfolio of fiber lit buildings with a significant wholesale partner network. As a result, these customers with multiple sites across given


5



geographic regions. These customers can benefit fromby obtaining advanced servicescommunications solutions from a single provider who is committed to an exceptional customer experience and who delivers compelling value by simplifying procurement and potentially reducing their costs.


Advertising Services


Our advertising sales division, Spectrum Reach,®, offers local, regional and national businesses the opportunity to advertise in individual and multiple marketsservice areas on cable television networks and digital outlets.advanced advertising platforms. We receive revenues from the sale of local advertising across various platforms for networks such as MTV,®, CNN® and ESPN®.ESPN. In any particular market,service area, we typically insert local advertising on up40 to 6085 channels. Our large footprint provides opportunities for advertising customers to address broader regional audiences from a single provider and thus reach more customers with a single transaction. Our size also provides scale to invest in new technology to create more targeted and addressable advertising capabilities.



6


Available advertising time is generally sold by our advertising sales force. In some markets,service areas, we have formed advertising interconnects or entered into representation agreements with other video distributors, including, among others, Verizon, Communications Inc.’s (“Verizon”) fiber optic service (“FiOS”) and AT&T Inc.’s (“AT&T”) U-verse and DIRECTV platforms,Comcast Corporation, under which we sell advertising on behalf of those operators. In other markets,service areas, we enter into representation agreements under which another operator in the area will sell advertising on our behalf. These arrangements enable us and our partners to deliver linear commercials across wider geographic areas, replicating the reach of local broadcast television stations to the extent possible. In addition, we enter into interconnect agreements from time to time with other cable operators, which, on behalf of a number of video operators, sells advertising time to national and regional advertisers in individual or multiple markets.service areas.


Additionally, we sell the advertising inventory of our owned and operated local sports news and lifestylenews channels, of our regional sports networks that carry Los Angeles Lakers’ basketball games and other sports programming and of SportsNet LA, a regional sports network that carries Los Angeles Dodgers’ baseball games and other sports programming.


We areIn 2020, we continued to expand our deployment of household addressability ("HHA"), which allows for more precise targeting within various parts of our footprint. This will be more widely deployed in 2021. Additionally in the process of deploying advancednext year, in conjunction with other MVPD’s, Spectrum Reach will enable affiliated cable networks to deploy HHA on their own inventory in our footprints, charging them an enablement fee. We also continued to develop our Ad Portal, which allows small businesses to purchase local cable advertising products such asand/or creative services via our web portal with no sales personnel interaction at a price within their budgets. They join our fully deployed Audience App, which uses our proprietary set-top boxdigital receiver viewership data (all anonymized and aggregated) to optimize linear inventory, and household addressability,Streaming TV, our expanded Ads Everywhere offering which allows for more finite targeting, within various partsincludes inventory on over-the-top streaming content providers, in our suite of our footprint. These newadvanced advertising products will be distributed across more of our footprint in 2018.available to the marketplace.


Other Services


Regional Sports and News Networks


We have an agreement with the Los Angeles Lakers for rights to distribute all locally available Los Angeles Lakers’ games through 2033. We broadcast those games on our regional sports network, Spectrum SportsNet. We also manage 16 local news channels, including Spectrum News NY1, a 24-hour news channel focused on New York City, 10 local sports channels and one local lifestyle community channel, and we own 26.8% of Sterling Entertainment Enterprises, LLC (doing business as SportsNet New York), a New York City-based regional sports network that carries New York Mets’ baseball games as well as other regional sports programming.

American Media Productions, LLC ("American Media Productions"), an unaffiliated third party, owns SportsNet LA, a regional sports network carrying the Los Angeles Dodgers’ baseball games and other sports programming. In accordance with agreements with American Media Productions, we act as the network’s exclusive affiliate and advertising sales representative and have certain branding and programming rights with respect to the network. In addition, we provide certain production and technical services to American Media Productions. The affiliate, advertising, production and programming agreements continue through 2038. We also own 26.8% of Sterling Entertainment Enterprises, LLC (doing business as SportsNet New York), a New York City-based regional sports network that carries New York Mets’ baseball games as well as other regional sports programming.


SecurityWe manage 31 local news channels, including Spectrum News NY1® and Home ManagementLA1, 24-hour news channels focused on New York City and Los Angeles. Our local news channels provide 24/7 hyperlocal content, focusing on news, programming and storytelling that addresses the deeper needs and interests of the diverse communities and neighborhoods we serve. We also provide the Spectrum News app where customers can read, watch and listen to news stories by our Spectrum News journalists and local partner publications on their mobile device.


We provide security and home management services to our residential customers in certain markets. Our broadband cable system connects the customer’s in-home system to our emergency response center for traditional security, fire and medical emergency monitoring and dispatch. The service also allows customers to remotely arm or disarm their security system, monitor their home via indoor and outdoor cameras, and remotely operate key home functions, including setting and controlling lights, thermostats and door locks.

Pricing of Our Products and Services


Our revenues are principally derived from the monthly fees customers pay for the services we provide. We typically charge a one-time installation fee which is sometimes waived or discounted in certain sales channels during certain promotional periods.


6





Our SPPSpectrum pricing and packaging generally offers a standardized price for each tier of service, bundle of services, and add-on service regardless of market and emphasizes triple play bundles of video, Internet and voice services. Our most popular and competitive services are combined in core packages at what we believe are attractive prices.a service area. We believe SPP:

offers a higher quality and more value-based set of services relative to our approach:competitors, including faster Internet speeds, more HD channels, lower equipment fees and a more transparent pricing structure;

offers simplicity for customers to understand our offers, and for our employees in service delivery;
drives our ability to package more services at the time of sale, thus increasing revenue per customer;
offers a higher quality and more value-based set of services, including faster Internet speeds, more HD channels, lower equipment fees and a more transparent pricing structure;
drives higher customer satisfaction, lower service calls and churn; and
allows for gradual price increases at the end of promotional periods.



7


We sell Internet and video packages with the option to add on voice and mobile services at attractive pricing. Our mobile customers can choose one of two simple ways to pay for data. Customers can choose from unlimited data plans or by-the-gig data usage plans and pricing includes all taxes and fees. All plans include free nationwide talk and text and customers can easily switch between mobile data plans during the month. Customers can also purchase mobile devices and accessory products and have the option to pay for devices under interest-free monthly installment plans.

Our Network Technologyand Customer Premise Equipment


Our network includes three key components: a national backbone, regional/metro networks and a “last-mile” network.  Both our national backbone and regional/metro network components utilize a redundant Internet Protocol ("IP")IP ring/mesh architecture.  The national backbone component provides connectivity from regional demarcation points to nationally centralized content, connectivity and services.  The regional/metro network components provide connectivity between the regional demarcation points and headends within a specific geographic area and enable the delivery of content and services between these network components.


Our last-mile network utilizes a hybrid fiber coaxial cable (“HFC”) architecture, which combines the use of fiber optic cable with coaxial cable.  In most systems, we deliver our signals via fiber optic cable from the headend to a group of nodes, and use coaxial cable to deliver the signal from individual nodes to the homes served by that node. For our fiber Internet, Ethernet, carrier wholesale, SIP and PRI Spectrum Enterprise customers, fiber optic cable is extended from individual nodes to the customer’s site.  For certain new build and MDU sites, we increasingly bring fiber to the customer site. Our design standard is sixallows spare fiber strands of fiber to each node with two strands activated and four strands reserved for spares and future services.  This design standard allows these additional strands to be utilized for additional residential traffic capacity, and enterprise customer needs as they arise. We believe that this hybrid network design provides high capacity and signal quality. The design also provides two-way signal capabilities for the support of interactive services.
HFC architecture benefits include:


bandwidth capacity to enable traditional and two-way video and broadband services;
dedicated bandwidth for two-way services; and
signal quality and high service reliability.


Approximately 98% of our estimated passings are served byOur systems that haveprovide a two-way all-digital platform, leveraging DOCSIS 3.1 technology and bandwidth of 750 megahertz or greater, asto approximately 100% of December 31, 2017.our estimated passings. This bandwidth capacity enables us to offer HD television, DOCSIS-based Internet services and voice services.

An all-digital platformbandwidth-rich network enables us to offer a largerlarge selection of HD channels fasterand Spectrum Internet speeds and better picture qualityGig while providing greater plant security and enabling lower installation and disconnect service truck rolls. We believe as demand for data continues to grow, that with our deployed DOCSIS 3.1 technology, we have the ability to increase speeds and reliability by allocating more of our plant bandwidth to both upstream and downstream IP services in a variety of ways, including moving our video services to MPEG-4 compression, moving more HD video content to switched digital video and more efficiently packaging our non-IP service channels. We are also evaluating additional network upgrades that could be made on the increment giving us the ability to offer multi-gigabit downstream speeds and up to one gigabit upstream speeds all in advance of migrating towards the next standard, DOCSIS 4.0, in which we are currently all-digital in 74% of our footprintinvesting with key vendors and industry participants.

In 2020, we purchased 210 CBRS PALs and intend to transitionuse the remaining portions oflicenses along with unlicensed CBRS spectrum to build our Legacy TWCown 5G mobile network on targeted 5G small cell sites leveraging our HFC network providing power and Legacy Bright House footprints.

We have been introducing our new set-top box, WorldBox,data connectivity to consumers in certain markets. The WorldBox design has opened the set-top box market to new vendors and reduced our set-top box costs. WorldBox also includes more advanced features and functionality than older set-top boxes, including faster processing times, IP capabilities with increased speed, additional simultaneous recordings, increased DVR storage capacity, and a greater degree of flexibility for consumers to take Charter-provisioned set-top boxes with them, if and when, they move residences. We have also been introducing our new cloud-based user interface, Spectrum Guide®, to our video customers in certain markets. Spectrum Guide® improves video content search and discovery, and fully enables our on-demand offering. In addition, Spectrum Guide® can function on the majority of the sites. These 5G small cells, combined with improving WiFi capabilities, increase speed and reliability along with improving our set-top boxes, reducing costscost structure. During 2021, we will focus on scaling our systems to actively manage traffic on Spectrum Mobile devices using our MVNO, network through WiFi and customer disruptionfuture 5G mobile network. In addition, we plan on deploying some targeted 5G small cell sites which will help us learn how to swap equipmentpace our broader multi-year 5G mobile network build-out based on disciplined cost reduction targets.

We also participated in phase I of the Rural Digital Opportunity Fund (“RDOF”) auction to further extend our broadband services in states where we currently operate. The purpose of Phase I of RDOF was to bring broadband to unserved areas. Approximately $9.2 billion was awarded nationwide in Phase I of RDOF through a reverse auction process of which we won a bidding process for new functionality.$1.2 billion in December 2020. We expect to fund our multi-billion dollar fiber-based build-out over a six to eight-year period. This investment will allow us to generate long-term infrastructure-style returns by further taking advantage of the efficiencies of the scale and quality of our network and construction capabilities while offering our high quality products and services to more homes and businesses. We expect newly-served homes will be enabled to engage in distance learning, remote work, telemedicine and other bandwidth-heavy applications that require high speed broadband connectivity. Newly-served rural areas would also benefit from our high-value SPP structure including our voice and mobile offerings, as well as our comprehensive selection of video products. The successful and timely execution of such build-out is dependent on a variety of external factors, including the make-ready and utility pole permitting processes. With fewer homes


8


and businesses in these areas, broadband providers need to access multiple poles per home, as opposed to multiple homes per pole in higher-density settings. As a result, pole applications, pole replacement rules and their affiliated issue resolution processes are all factors that can have a significant impact on build-out timing and speed to completion. The RDOF auction rules establish construction milestones for the build-out utilizing RDOF funding. Failure to meet those milestones could subject the company to financial penalties.

Management, Customer Operations and Marketing


Our operations are centralized, with senior executives located at several key corporate offices, responsible for coordinating and overseeing operations, including establishing company-wide strategies, policies and procedures. Sales and marketing, network operations, field operations, customer operations, engineering, advertising sales, human resources, legal, government relations, information technology and finance are all directed at the corporate level. Regional and local field operations are responsible for


7



customer premise service transactions and maintaining and constructing that portion of our network which is located outdoors. In 2018, ourOur field operations group continues to focus on standardizing practices, processes, proceduresstrategy includes completing a significant portion of our activity with our employees which we find drives consistent and metrics.higher quality services. In 2020, our in-house field operations workforce handled approximately 80% of our customer premise service transactions.   


We continue to focus on improving the customer experience through enhanced product offerings, reliability of services, and delivery of quality customer service. As part of our operating strategy, we are committed to investments and hiring plans that continue to insource most of our customer operations workload. In-house domesticOur in-house call centers handled approximately 75%handle over 90% of our total cable customer service calls. We manage our customer service calls and are managedcall centers centrally to ensure a consistent, high quality customer experience. RoutingIn addition, we route calls by particular call typestype to specific agents that only handle such call types, enablesenabling agents to become experts in addressing specific customer needs, thus creating a better customer experience. We also continue to migrate ourOur call center agent desktop interface tool enables virtualization of all call centers to full virtualization whichthereby better serving our customers. Virtualization allows calls to be routed across our call centers regardless of the location origin of the call, reducing call wait times, and saving costs. A new call center agent desktop interface tool, already used at Legacy Charter, is being developed for Legacy TWC and Legacy Bright House. This new desktop interface tool will enable virtualization of allWe continue to migrate our call centers regardless of legacy billing platform,to full virtualization and will better serveexpect all our customers.call centers to be fully virtualized by 2022.


We also provide customers with the opportunity to interact with us through a variety of forums in addition to telephonic communications, including through our customer website, mobile device applications, online chat and social media. Our customer websites and mobile applications enable customers to pay their bills, manage their accounts, order new services and utilize self-service help and support. In addition, our self-install program has enabled product installations to continue despite COVID-19 social distancing challenges.


We sell our residential and commercial services using a national brand platformplatforms known as Spectrum®, Spectrum, Business®Spectrum Business, Spectrum Enterprise and Spectrum Enterprise®.Reach. These brands reflect our comprehensive approach to industry-leading products, driven by speed, performance and innovation. Our marketing strategy emphasizes the sale of our bundled services through targeted direct response marketing programs to existing and potential customers, and increases awareness and the value of the Spectrum brand. Our marketing organization creates and executes marketing programs intended to grow customer relationships, increase the number of services we sell per relationship, retain existing customers and cross-sell additional products to current customers. We monitor the effectiveness of our marketing efforts, customer perception, competition, pricing, and service preferences, among other factors, in order to increase our responsiveness to our customers and to improve our sales and customer retention. The marketing organization manages the majority of theall residential and SMB sales channels including inbound, direct sales, on-line, outbound telemarketing and stores.


Programming


We believe that offering a wide variety of video programming choices influences a customer’s decision to subscribe to and retain our cable video services. We obtain basic and premium programming, usually pursuant to written contracts from a number of suppliers. Media corporation and broadcast station group consolidation has, however, resulted in fewer suppliers and additional selling power on the part of programming suppliers. OurAlthough an insignificant amount of our programming contracts are generally for a fixed period of time, usually for multiple years, and are subject to negotiated renewal. Recently,budget, recently we have begun entering into agreements to co-produce or exclusively license original content which give us the right to provide our customers with certain exclusive content for a period of time.


Programming is usually made available to us for a license fee, which is generally paid based on the number of customers to whom we make that programming available. Programming license fees may include “volume” discounts and financial incentives to support the launch of a channel and/or ongoing marketing support, as well as discounts for channel placement or service penetration. For home shopping channels, we typically receive a percentage of the revenue attributable to our

9


customers’ purchases. We also offer VOD and pay per viewpay-per-view channels of movies and events that are subject to a revenue split with the content provider.


Our programming costs have historically increased in excess of customary inflationary and cost-of-living type increases.  We expect programming costs to continueper customer to increase due to a variety of factors including, annual increases pursuant to our programming contracts, contract renewals with programmers and the carriage of incremental programming, including new services higher expanded basic video penetration and VOD programming. Increases in the cost of sports programming and the amounts paid for broadcast station retransmission consent have been the largest contributors to the growth in our programming costs over the last few years. Additionally, the demands of large media companies who link carriage of their most popular networks to carriage and cost increases of their less popular networks hasand who require us to carry their most popular networks to a large percentage of our video subscribers, have limited our flexibility in creating more tailored and cost-sensitive programming packages for consumers. 


Federal law allows commercial television broadcast stations to make an election between “must-carry” rights and an alternative “retransmission-consent” regime. When a station opts for retransmission-consent, we are not allowed to carry the station’s signal without that station’s permission. Continuing demands by owners of broadcast stations for cash payments at substantial increases over amounts paid in prior years in exchange for retransmission consent will increase our programming costs or require us to cease carriage of popular programming, potentially leading to a loss of customers in affected markets.service areas.




8



Over the past several years, increases in our video service rates have not fully offset the increases in our programming costs, and with the impact of increasing competition and other marketplace factors, we do not expect the increases in our video service rates to fully offset the increase in our programming costs per customer for the foreseeable future. Although we pass along a portion of amounts paid for retransmission consent to the majority of our customers, our inability to fully pass programming cost increases on to our video customers has had, and is expected in the future to have, an adverse impact on our cash flow and operating margins associated with our video product.In order to mitigate reductions of our operating margins due to rapidly increasing programming costs, we continue to review our pricing and programming packaging strategies.


We currently haveOur programming contracts that have expiredare generally for a fixed period of time, usually for multiple years, and others that willare subject to negotiated renewal. The contracts set to expire at, or before the end, of 2018.in any particular year vary. We will seek to renew these agreements on terms that we believe are favorable. There can be no assurance, however, that these agreements will be renewed on favorable or comparable terms. To the extent that we are unable to reach agreements with certain programmers on terms that we believe are reasonable, we have been, and may in the future be, forced to remove such programming channels from our line-up, which may result in a loss of customers.

Regions

We operate in geographically diverse areas which are organized in regional clusters. These regions are managed centrally on a consolidated level. Our eleven regions and the customer relationships within each region as of December 31, 2017 are as follows (in thousands):

RegionsTotal Customer Relationships
Carolinas2,668
Central2,870
Florida2,389
Great Lakes2,208
Northeast2,970
Northwest1,472
NYC1,334
South2,085
Southern Ohio2,093
Texas2,736
West4,374


Competition


Residential Services


We face intense competition for residential customers, both from existing competitors and, as a result of the rapid development of new technologies, services and products, from new entrants.


Internet Competition

Our residential Internet service faces competition across our footprint from fiber-to-the-home ("FTTH"), fiber-to-the-node ("FTTN"), fixed wireless broadband, Internet delivered via satellite and DSL services. AT&T, Frontier Communications Corporation (“Frontier”) fiber optic service (“FiOS" or "Fios") and Verizon’s Fios are our primary FTTH competitors. Given the FTTH deployments of our competitors, launches of broadband services offering 1 gigabit per second (“Gbps”) speed have recently grown. Several competitors, including AT&T, Frontier FiOS, Verizon's Fios, WideOpenWest, Inc. ("WOW") and Google Fiber, deliver 1 Gbps broadband speed in at least a portion of their footprints which overlap our footprint. In several markets, we also face competition from one or more fixed wireless providers which deliver point-to-point Internet connectivity, although generally in areas limited to residential MDUs. Additionally, several mobile network operators have introduced Long Term Evolution (“LTE”) or 5G delivered fixed wireless home Internet service in a limited number of our markets. DSL service is offered across our footprint often at prices lower than our Internet services, although typically at speeds much lower than the minimum speeds we offer as part of SPP. In addition, a growing number of commercial areas, such as retail malls, restaurants and airports, offer WiFi Internet service. Numerous local governments are also considering or actively pursuing publicly subsidized WiFi Internet access networks. These options offer alternatives to cable-based Internet access. We face broadband Internet (defined as at least 25 Mbps) competition from three primary competitors, AT&T, Frontier and Verizon in approximately 33%, 8% and 5% of our operating areas, respectively.

10



Video competitionCompetition


Our residential video service faces competition from direct broadcast satellite (“DBS”)DBS service providers, which have a national footprint and compete in all of our operating areas. DBS providers offer satellite-delivered pre-packaged programming services that can be received by relatively small and inexpensive receiving dishes. DBS providers offer aggressive promotional pricing, exclusive programming (e.g., NFL Sunday Ticket) and video services that are comparable in many respects to our residential video service. Our residential video service also faces competition from large telecommunications companies, with fiber-based networks, primarily AT&T U-verse, Frontier Communications Corporation (“Frontier”) FiOsFiOS and Verizon FiOs,Fios, which offer wireline video services in approximately 27%, 8% and 4%, respectively,significant portions of our operating areas. AT&T also owns DIRECTV, and as a combined company provides video service (via IP or satellite) and voice service (via IP or wireless) across our entire footprint, and delivers video, Internet, voice and mobile services across 45% of our passings. AT&T also announced the acquisition of Time Warner Inc. in October 2016 which is subject to regulatory approval. If approved, it is not yet clear how AT&T will use the various programming and studio assets it would acquire from Time Warner Inc. to benefit its own products on its four video platforms or what potential program access conditions, as part of any regulatory approval, might apply.


9





Our residential video service also faces growing competition across our footprint from a number of other sources, including companies that deliver linear network programming, movies and television shows on demand and other video content over broadband Internet connections to televisions, computers, tablets and mobile devices. These newer categories of competitors include virtual multichannel video programming distributors (“V-MVPD”V-MVPDs”) such as DirecTV NOW,Hulu Live, YouTube TV, Sling TV, Playstation Vue, YouTube TVPhilo and Hulu Live,AT&T TV. Other online video business models and direct to consumer products have also developed, some offered by programmers that have not traditionally sold programming directly to consumers, such as HBO Now, CBS All Access and Showtime Anytime. Other online video business models have also developed, including, (i) subscription video on demand (“SVOD”) services such as Netflix, Apple TV+, Amazon Prime, and Hulu Plus, Disney+, HBO Max, Peacock, CBS All Access, Starz and Showtime Anytime, (ii) ad-supported free online video products, including YouTube and Hulu,Pluto TV, some of which offer programming for free to consumers that we currently purchase for a fee, (iii) pay-per-view products, such as iTunes and Amazon Instant, and (iv) additional offerings from wirelessmobile providers which continue to integrate and bundle video services and mobile products. Historically, we have generally viewed SVOD online video services as complementary to our own video offering, and we have developed a cloud-based guide that is capable of incorporating video from many online video services currently offered in the marketplace. As the proliferation of online video services grows, however, services from V-MVPDs and new direct to consumer offerings, as well as piracy and password sharing, could negatively impact the growthnumber of customers purchasing our video business.product.

Internet competition

Our residential Internet service faces competition from the phone companies’ DSL, fiber-to-the-home ("FTTH") and wireless broadband offerings, as well as from a variety of companies that offer other forms of online services, including wireless and satellite-based broadband services. AT&T, Frontier FiOs and Verizon’s FiOs are our primary FTTH competitors. Given the FTTH deployments of our competitors, launches of broadband services offering 1 gigabits per second (“Gbps”) speed have recently grown. Several competitors, including AT&T, Verizon's FiOs and Google, deliver 1 Gbps broadband speed in at least a portion of their footprints which overlap our footprint. DSL service is often offered at prices lower than our Internet services, although typically at speeds much lower than the minimum speeds we offer as part of SPP. Various wireless phone companies are now offering third and fourth generation (3G and 4G) wireless Internet services and some have announced that they intend to offer faster fifth generation (5G) services in the future. Some wireless phone companies offer unlimited data packages to customers. In addition, a growing number of commercial areas, such as retail malls, restaurants and airports, offer WiFi Internet service. Numerous local governments are also considering or actively pursuing publicly subsidized WiFi Internet access networks. These options offer alternatives to cable-based Internet access.


Voice competitionCompetition


Our residential voice service competes with wireless and wireline phone providers across our footprint, as well as other forms of communication, such as text messaging on cellular phones, instant messaging, social networking services, video conferencing and email. We also compete with “over-the-top” phone providers, such as Vonage, Skype, magicJack, Google Voice and Ooma, Inc., as well as companies that sell phone cards at a cost per minute for both national and international service. The increase in the number of different technologies capable of carrying voice services and the number of alternative communication options available to customers as well as the replacement of wireline services by wireless have intensified the competitive environment in which we operate our residential voice service. When launched, our

Mobile Competition

Our mobile service will compete with other wireless providers such asfaces competition from national mobile network operators including AT&T, Verizon AT&T,and T-Mobile US, Inc. ("T-Mobile"), as well as a variety of regional operators and mobile virtual network operators. Most carriers offer unlimited data packages to customers. Various operators also offer wireless Internet services delivered over networks which they continue to enhance to deliver faster speeds. In April 2020, Sprint Corporation ("Sprint"). and T-Mobile merged resulting in one of the nation’s largest mobile carriers, bringing increased competition with a stated intent of pursuing broad 5G network deployment and offering fixed wireless broadband service. AT&T, Verizon and T-Mobile continue to expand 5G mobile services. Additionally, in July 2020, in connection with Dish Network Corporation’s acquisition of Sprint’s prepaid mobile services businesses, the FCC and Department of Justice ("DOJ") have imposed a timeline on Dish Network Corporation (70% by June 2023) for 5G network development and expansion. We also compete for retail activations with other resellers that buy bulk wholesale service from wireless service providers for resale.


Regional Competitors


In some of our operating areas, other competitors have built networks that offer Internet, video Internet and voice services that compete with our services. For example, in certain markets,service areas, our residential Internet, video Internet and voice services compete with Google Fiber, Cincinnati Bell Inc., Hawaiian Telcom (owned by Cincinnati Bell Inc.), RCN Telecom Services, LLC, Grande Communications Networks, LLC and WideOpenWest Finance, LLC.WOW.



11


Additional competitionCompetition


In addition to multi-channel video providers, cable systems compete with other sources of news, information and entertainment, including over-the-air television broadcast reception, live events, movie theaters and the Internet. Competition is also posed by fixed wireless and satellite master antenna television systems, or SMATV("SMATV") systems serving MDUs, such as condominiums, apartment complexes, and private residential communities.


Business Services


We face intense competition across each of our business services product offerings. Our small and medium businessSMB Internet, video, Internet,


10



networking and voice services face competition from a variety of providers as described above. Our enterprise solutions also face competition from the competitors described above as well as application-service providers and other telecommunications carriers, such as metro and regional fiber-based carriers. We also compete with cloud, hosting and related service providers and application-service providers.
 
Advertising


We face intense competition for advertising revenue across many different platforms and from a wide range of local and national competitors. Advertising competition has increased and will likely continue to increase as new advertising avenues seek to attract the same advertisers. We compete for advertising revenue against, among others, local broadcast stations, national cable and broadcast networks, radio stations, print media and online advertising companies and content providers.

Security and Home Management

Our IntelligentHome service faces competition from traditional security companies, such as the ADT Corporation, service providers such as Verizon and AT&T, as well as new entrants, such as Vivint, Inc., Alarm.com, Inc. and NEST Labs, Inc.


Seasonality and Cyclicality 


Our business is subject to seasonal and cyclical variations. Our results are impacted by the seasonal nature of customers receiving our cable services in college and vacation markets.service areas. Our revenue is subject to cyclical advertising patterns and changes in viewership levels. Our advertising revenue is generally higher in the second and fourth calendar quarters of each year, due in part to increases in consumer advertising in the spring and in the period leading up to and including the holiday season. U.S. advertising revenue is also cyclical, benefiting in even-numbered years from advertising related to candidates running for political office and issue-oriented advertising. Our capital expenditures and trade working capital are also subject to significant seasonality based on the timing of subscriber growth, network programs, specific projects and construction.


Regulation and Legislation


The following summary addresses the key regulatory and legislative developments affecting the cable industry and our services for both residential and commercial customers. Cable system operationssystems and related communications networks and services are extensively regulated by the federal government (primarily the FCC), certain state governments and many local governments. A failure to comply with these regulations could subject us to substantial penalties. Our business can be dramatically impacted by changes to the existing regulatory framework, whether triggered by legislative, administrative, or judicial rulings. Congress and the FCC have frequently revisited the subject of communications regulation and they are likely to do so again in the future. Changes in legislation, regulation and regulatory enforcement are expected to result from the recent political elections. We could be materially disadvantaged in the future if we are subject to new laws, regulations or regulatory actions that do not equally impact our key competitors. For example, Internet-delivered streaming video services compete with our traditional video service, but they are not subject to the same level of federal, state, and local regulation. We cannot provide assurance that the already extensive regulation of our business will not be expanded in the future. In addition, we are already subject to Charter-specific conditions regarding certain business practices as a result of the FCC’s approval of the Transactions.merger in 2016 with Time Warner Cable Inc. ("TWC") and acquisition of Bright House Networks, LLC ("Bright House").


VideoService


Must Carry/Retransmission Consent


There are two alternative legal methods for carriage of local broadcast television stations on cable systems. Federal “must carry” regulations require cable systems to carry local broadcast television stations upon the request of the local broadcaster. Alternatively, federal law includes “retransmission consent” regulations, by which popular commercial television stations can prohibit cable carriage unless the cable operator first negotiates for “retransmission consent,” which may be conditioned on significant payments or other concessions. Popular stations invoking “retransmission consent” have been demanding

12


substantial compensation increases in their recent negotiations with cable operators, thereby significantly increasing our operating costs.


Additional government-mandated broadcast carriage obligations, including those related to the FCC’s newly adopted enhanced technical broadcasting option (Advanced Television Systems Committee 3.0), could disrupt existing programming commitments, interfere with our preferred use of limited channel capacity, and limit our ability to offer services that appeal to our customers and generate revenues.

Cable Equipment

In 1996, Congress enacted a statute requiring the FCC to adopt regulations designed to assure the development of an independent retail market for “navigation devices,” such as cable set-top boxes. As a result, the FCC required cable operators to make a separate offering of security modules (i.e., a “CableCARD”) that can be used with retail navigation devices. Some of the FCC’s rules


11



requiring support for CableCARDs were vacated by the United States Court of Appeals for the District of Columbia in 2013, and another of these rules was repealed by Congress in 2014, but the basic obligation to provide separable security for retail devices remains in place. In 2016, the FCC proposed to replace its CableCARD regime with burdensome new rules that would have required us to make disaggregated “information flows” available to set-top boxes and apps supplied by third parties. That proposal was not adopted, but various parties may continue to advocate alternative regulatory approaches to reduce consumer dependency on traditional operator provided set-top boxes.  It remains uncertain whether the FCC or Congress will change the legal requirements related to our set-top boxes and what the impact of any such changes might be.

Privacyand Information Security Regulation

The Communications Act of 1934, as amended (the “Communications Act”) limits our ability to collect, use, and disclose customers’ personally identifiable information for our video, voice, and Internet services, as well as provides requirements to safeguard such information. We are subject to additional federal, state, and local laws and regulations that impose additional restrictions on the collection, use and disclosure of consumer information. Further, the FCC, Federal Trade Commission ("FTC"), and many states regulate and restrict the marketing practices of communications service providers, including telemarketing and sending unsolicited commercial emails.

As a result of the FCC’s 2017 decision to reclassify broadband Internet access service as an “information service,” the FTC once again has the authority, pursuant to its authority to enforce against unfair or deceptive acts and practices, to protect the privacy of Internet service customers, including our use and disclosure of certain customer information. Although one court decision has raised questions regarding the extent of FTC jurisdiction over companies that offer both common carrier services as well as non-common carrier services, that decision has been stayed, pending review by the full Ninth Circuit Court of Appeals.

Our operations are also subject to federal and state laws governing information security. In the event of an information security breach, such rules may require consumer and government agency notification and may result in regulatory enforcement actions with the potential of monetary forfeitures. The FCC, the FTC and state attorneys general regularly bring enforcement actions against companies related to information security breaches and privacy violations.

Various security standards provide guidance to telecommunications companies in order to help identify and mitigate cybersecurity risk. One such standard is the voluntary framework released by the National Institute for Standards and Technologies (“NIST”) in February 2014, in cooperation with other federal agencies and owners and operators of U.S. critical infrastructure.The NIST cybersecurity framework provides a prioritized and flexible model for organizations to identify and manage cyber risks inherent to their business. It was designed to supplement, not supersede, existing cybersecurity regulations and requirements. Several government agencies have encouraged compliance with the NIST cybersecurity framework, including the FCC, which is also considering expansion of its cybersecurity guidelines or the adoption of cybersecurity requirements. NIST recently proposed draft updates to this voluntary framework and is expected to release final revisions in 2018.

After the repeal of the FCC’s 2016 privacy rules through the Congressional Review Act, many states and local authorities have considered legislative or other actions that would impose additional restrictions on our ability to collect, use and disclose certain information. Despite language in the FCC’s December 2017 decision reclassifying broadband Internet access service as an “information service,” that preempts state and local privacy regulations that conflict with federal policy, we expect these state and local efforts to regulate online privacy to continue in 2018. Additionally, several state legislatures are considering the adoption of new data security and cybersecurity legislation that could result in additional network and information security requirements for our business. There are also bills pending in both the U.S. House of Representatives and Senate that could impose new privacy and data security obligations. We cannot predict whether any of these efforts will be successful or preempted, or how new legislation and regulations, if any, would affect our business.

Pole Attachments


The Communications Act of 1934, as amended (the "Communications Act") requires most utilities owning utility poles to provide cable systems with access to poles and conduits and simultaneouslyalso subjects the rates charged for this access to either federal or state regulation.  In 2011 and again in 2015, the FCC amended its existing pole attachment rules to promote broadband deployment.  The 2011 order allows for new penalties in certain cases involving unauthorized attachments, but generally strengthens the cable industry’s ability to access investor-owned utility poles on reasonablefederally regulated rates terms, and conditions.  Additionally, the 2011 order reduces the federal rate formula previouslynow applicable to “telecommunications”pole attachments to closely approximate the rate formula applicable to “cable” attachments.used for cable, Internet, and telecommunications services are substantially similar. The 2015 order continues the reconciliation of rates, effectively closing the remaining “loophole” that potentially allowed for significantly higher rates for telecommunications than for “cable” attachments in certain scenarios, and minimizing the rate consequences of any of our services if deemed “telecommunications” for pole attachment purposes. Utility pole owners have appealed the 2015 order. Neither the 2011 order nor the 2015 orderFCC's approach does not directly affect the rate in states that self-regulate, (rather than


12



allow the FCC to regulate pole rates), but many of those states have substantially the same rate for cable and telecommunicationsall communications attachments.

Some municipalities have enacted “one-touch” make-ready pole attachment ordinances, which permit third parties to alter components of our network attached to utility poles in ways that could adversely affect our businesses. Some of these ordinances have been challenged with differing results. In 2017, the FCC initiated a rulemaking that considers amending its pole attachment rules to permit a “one-touch” make-ready-like process for the poles within its jurisdiction. If adopted, these rules could have a similar effect as the municipal one-touch make-ready ordinances and adversely affect our businesses.


Cable Rate Regulation


Federal law strictly limits the potential scope of cable rate regulation. Pursuant to federal law, alla cable system's video offerings are universally exempt from rate regulation, except for a cable system’s minimum level of video programming service, referred to as “basic service,” and associated equipment. Rate regulation of basic service and associated equipment operates pursuant to a federal formula, with local governments, commonly referred to as local franchising authorities, primarily responsible for administering this regulation. The majority of our local franchising authorities have never certified to regulate basic service cable rates. In 2015, the FCC adopted an order (which was subsequently upheld on appeal) reversing its historic approach to rate regulation certifications and requiringregulations require a local franchise authority interested in regulating cable rates for basic service and associated equipment to first make an affirmative showing that there is no “effective competition” (as defined under federal law) in the community. VeryGiven the competitive nature of our markets, the FCC recently rescinded certifications for the relatively few communities where we had been subject to rate regulation. It is possible that this rescission could be reversed, the competitive situation could change, and that some local franchisefranchising authorities have filed the necessary rate regulation certification, and the FCC’s 2015 order should make it more difficult for such entitiesmay be certified to assert rate regulationregulate rates in the future. In addition, the Television Viewer Consumer Protection Act of 2019 and other existing and potential laws and regulations may affect our marketing practices (including our disclosure and itemization of subscriber fees).


There have been callsOther FCC Regulatory Matters

The Communications Act and FCC regulations cover a variety of additional areas applicable to impose expanded rate regulationour video services, including, among other things: (1) licensing of systems and facilities, including the grant of various spectrum licenses; (2) equal employment opportunity obligations; (3) customer service standards; (4) technical service standards; (5) mandatory blackouts of certain network and syndicated programming; (6) restrictions on the cable industry. Confronted with rapidly increasing cable programming costs, it is possible that Congress may adopt new constraintspolitical advertising; (7) restrictions on the retail pricing or packagingadvertising in children’s programming; (8) ownership restrictions; (9) maintenance of public files; (10) emergency alert systems; (11) inside wiring and exclusive contracts for MDU complexes; (12) disability access, including requirements governing video-description and closed-captioning; (13) competitive availability of cable programming. Any such constraints could adversely affect our operations.

Ownership Restrictions

Federal regulationequipment; (14) the provision of the communications field traditionally included a host of ownership restrictions, which limited the size of certain media entities and restricted their ability to enter into competing enterprises. Through a series of legislative, regulatory, and judicial actions, most of these restrictions have been either eliminated or substantially relaxed. Changes in this regulatory area could alter the business environment in which we operate.

Access Channels

Local franchise agreements often require cable operators to set aside certain channels for public, educational, and governmental access programming. Federal law also requires cable systems to designate up to 15% of theirvideo channel capacity for commercial leased access by unaffiliated third parties, who may offer programming that our customers do not particularly desire. The FCC adopted revised rules in 2007 mandating a significant reduction in the rates that operators can charge commercial leasedparties; and (15) public, education and government entity access users and imposing additional administrative requirements that would be burdensome on the cable industry. The effect of the FCC’s revised rules was stayed by a federal court, pending a cable industry appeal and an adverse finding by the Office of Management and Budget. Although commercial leased access activity historically has been relatively limited, increased activity in this area could further burden the channel capacity of our cable systems.

Other FCC Regulatory Matters

FCC regulations cover a variety of additional areas, including, among other things: (1) equal employment opportunity obligations; (2) customer service standards; (3) technical service standards; (4) mandatory blackouts of certain network and syndicated programming; (5) restrictions on political advertising; (6) restrictions on advertising in children’s programming; (7) licensing of systems and facilities; (8) maintenance of public files; (9) emergency alert systems; (10) inside wiring and exclusive contracts for MDU complexes; and (11) disability access, including new requirements governing video-description and closed-captioning.requirements. Each of these regulations restricts our business practices to varying degrees and may impose additional costs on our operations.


The FCC regulates spectrum usage in ways that could impact our operations. For example, the FCC has adopted a plan to reallocate certain spectrum for new wireless communications purposes, which could be disruptive to the satellite platform we rely upon to provide our video services. The FCC is also preparing to make additional spectrum available for commercial services, which we might acquire to deliver services in the future. Our ability to access and use such spectrum is uncertain and may be limited by further FCC auction or allocation decisions. New spectrum obtained by other parties could also lead to additional wireless competition to our existing and future services.

It is possible that Congress or the FCC will expand or modify its regulation of cable systems and competing services in the future, and we cannot predict at this time how that might impact our business.


Copyright


Cable systems are subject to a federal compulsory copyright compulsory license covering carriage of television and radio broadcast signals.


13



The copyright law provides copyright owners the right to audit our payments under the compulsory license, and we arethe Copyright Office is currently subjectconsidering modifications to ongoing compulsory copyright audits.the license’s royalty calculations and reporting obligations. The possible modification or elimination of this compulsory copyright license is the subject of continuing legislative proposals and administrative review and could adversely affect our ability to obtain desired broadcast programming.

Copyright clearances for non-broadcast programming services are arranged through private negotiations. Cable operators also must obtain music rights for locally originated programming and advertising from the major music performing rights organizations. These licensing fees have been the source of litigation in the past, and we cannot predict with certainty whether license fee disputes may arise in the future.


Franchise Matters


Our cable systems generally are operated pursuant to nonexclusive franchises, permits, and similar authorizations granted by a municipality or other state or local government entity in order to utilize and cross public rights-of-way.

13



Cable franchises generally are granted for fixed terms and in many cases include monetary penalties for noncompliance and may be terminable if the franchisee fails to comply with material provisions. The specific terms and conditions of cable franchises vary significantly between jurisdictions. Cable franchisesThey generally contain provisions governing cable operations, franchise fees, system construction, maintenance, technical performance, customer service standards, supporting and carrying public access channels, and changes in the ownership of the franchisee. A number of states subject cable systems to the jurisdiction of centralized state government agencies, such as public utility commissions. Although local franchising authorities have considerable discretion in establishing franchise terms, certain federal protections benefit cable operators. For example, federal law caps localimposes a 5% cap on franchise fees.

Prior In 2019, the FCC clarified that in-kind contribution requirements set forth in cable franchises are subject to the scheduled expirationstatutory cap on franchise fees, and it reaffirmed that state and local authorities are barred from imposing duplicative franchise and/or fee requirements on franchised cable systems providing non-cable services. An appeal of ourthe FCC’s order is pending in federal court.

A number of states have adopted franchising laws that provide for statewide franchising. Generally, state-wide cable franchises we generally initiate renewal proceedings withare issued for a fixed term, streamline many of the granting authorities. traditional local cable franchise requirements and eliminate local negotiation.

The Communications Act which is the primary federal statute regulating interstate communications, provides for an orderly franchise renewal process in which granting authorities may not unreasonably withholddeny renewals. In connection with the franchise renewal process, however, many governmental authorities require the cable operator to make additional costly commitments. Historically, we have been able to renew our franchises without incurring significant costs, although any particular franchise may not be renewed on commercially favorable terms or otherwise. If we fail to obtain renewals of franchises representing a significant number of our customers, it could have a material adverse effect on our consolidated financial condition, results of operations, or our liquidity. Similarly, if a local franchising authority’s consent is required for the purchase or sale of a cable system, the local franchising authority may attempt to impose more burdensome requirements as a condition for providing its consent.


The traditional cable franchising regime has undergone significant change as a result of various federal and state actions. The FCC has adopted rules that streamline entry for new competitors (particularly those affiliated with telephone companies) and reduce certain franchising burdens for these new entrants. The FCC adopted more modest relief for existing cable operators.

At the same time, a substantial number of states have adopted new franchising laws. Again, these laws were principally designed to streamline entry for new competitors, and they often provide advantages for these new entrants that are not immediately available to existing cable operators. In many instances, these franchising regimes do not apply to established cable operators until the existing franchise expires or a competitor directly enters the franchise territory.

Internet Service


In 2015, theThe FCC determined thatoriginally classified broadband Internet access services, such as those we offer, were a form ofas an “information service,” which exempted the service from traditional communications common carrier laws and regulations. In 2015, the FCC reclassified broadband Internet access services as “telecommunications service” under the Communications Act and, on that basis, imposed a number of “net neutrality” rules banning service providers from blocking access to lawful content, restricting data rates for downloading lawful content, prohibitinggoverning the attachmentprovision of non-harmful devices, giving special transmission priority to affiliates, and offering third parties the ability to pay for priority routing. The 2015 rules also imposed a “transparency” requirement, i.e., an obligation to disclose all material terms and conditions of our service to consumers.

broadband service. In December 2017, the FCC adopted an order repudiatingreversed its treatment of broadband as a “telecommunications service,” reclassifying broadband as an “information service,”2015 decision and eliminatingeliminated the 2015 rules, other than thea transparency requirement, which it eased in significant ways.obligates us to disclose performance statistics and other service information to consumers. It is possible that the FCC might again revise its approach to broadband Internet access, or that Congress might enact legislation affecting the rules applicable to the service. The application of new legal requirements to our Internet services could adversely affect our business.

The 2017 FCC decision reclassifying Internet access services also ruled that state regulators may not impose obligations similar to federal network neutrality obligations that the FCC removed. We expecteliminated but this blanket prohibition was vacated by the U.S. Court of Appeals in 2019. The court left open the possibility that various parties will challengeindividual state laws could be deemed preempted on a case by case basis if it is shown that they conflict with federal law. Several states (including California) have adopted state obligations, and additional states may consider the FCC’s December 2017 rulingimposition of new regulations on our Internet services, such as rules similar to the network neutrality requirements that were eliminated by the FCC. California’s legislation has been challenged in court, and we cannot predict how any such courtthe challenge to California’s legislation or challenges to other state legislation will be resolved. Moreover, it is possible that

In recent years, the FCC might further revise its approach tohas demonstrated an interest in accelerating advancements in, and deployment of, wired and wireless broadband Internet access in the future, or that Congress might enact legislation affecting the rules applicable to theinfrastructure, including advanced 5G wireless service.

The FCC’s December 2017 ruling does not affect other regulatory obligations on broadband Internet access providers. Notably, broadband providers are obliged by the Communications Assistance for Law Enforcement Act ("CALEA") to configure their networks in a manner that facilitates the ability of law enforcement, with proper legal authorization, to obtain information about


14



our customers, including the content of their Internet communications. The FCC and Congress also are considering subjecting Internet access services to the Universal Service funding requirements. These funding requirements could impose significant new costs on our Internet service. Also, For example, the FCC and some state regulatory commissions direct certainmany states offer subsidies to telephone companies deploying broadband to areas deemed to be “unserved” or “underserved.“underserved,including the recently concluded RDOF auction. We have sought subsidies for our own broadband construction in unserved areas, and we have opposed such subsidies when directed to areas that are already served. Government efforts to subsidize areas that we serve. Despite our efforts, future subsidies may be directed to areas served by us, which could result in subsidized competitors operating in our service territories. State and local governmental organizations have also adopted Internet-related regulations. These various governmental jurisdictions are also considering additional regulations in these and other areas, such as privacy, pricing, service and product quality, imposition of local franchise fees on Internet-related revenue and taxation. The adoption of new Internet regulations or the adaptation of existing laws to the Internetalready serve create regulatory imbalances that could adversely affect our business.


Aside from the FCC’s generally applicable regulations, we have made certain commitments to comply with the FCC’s order in connection with the FCC’s approval of the merger with TWC Transaction and theacquisition of Bright House Transaction (discussed below).House.


Wireline Voice Service

The Telecommunications Act of 1996 created a more favorable regulatory environment for us to provide telecommunications and/or competitive voice services than had previously existed. In particular, it established requirements ensuring that competitive telephone companies could interconnect their networks with those providers of traditional telecommunications services to open the market to competition. The FCC has subsequently ruled that competitive telephone companies that support VoIP services, such as those we offer our customers, are entitled to interconnection with incumbent providers of traditional telecommunications services, which ensures that our VoIP services can compete in the market. Since that time, the FCC has initiated a proceeding to determine whether such interconnection rights should extend to traditional and competitive networks utilizing IP technology, and how to encourage the transition to IP networks throughout the industry. The FCC initiated a further proceeding in 2017 to consider whether additional changes to interconnection obligations are needed, including how and where companies interconnect their networks with the networks of other providers. New rules or obligations arising from these proceedings may affect our ability to compete in the provision of voice services.


The FCC has collected extensive data from providers of point to point transport (“special access”)never classified the VoIP wireline telephone services suchwe offer as us, and the FCC may use“telecommunications services” that data to evaluate whether the market for such services is competitive, or whether the market should beare subject to further regulation, which may increase our costs or constrain our ability to compete in this market.

Further regulatory changes are being considered that could impact our voice business and that of our primary telecommunications competitors. The FCC and state regulatory authorities are considering, for example, whether certaintraditional federal common carrier regulations traditionally applied to incumbent local exchange carriers should be modified or reduced, and, inregulation, but instead has imposed some jurisdictions, the extent to which common carrierof these requirements should be extended to VoIP providers. The FCC has already determined that certain providers of voice services using Internet Protocol technology must comply withon a case-by-case basis, such as requirements relating to 911 emergency services (“E911”), the CALEACommunications Assistance for Law Enforcement Act ("CALEA") (the statute governing law enforcement access to and surveillance of communications), Universal Service Fund contributions, customer privacy and Customer Proprietary Network Information issues,protections, number portability, network outage reporting, rural call completion, disability access, regulatory fees, back-up power obligations, robocall mitigation and

14


discontinuance of service. In March 2007, a federal appeals court affirmedIt is possible that the FCC’s decision concerning federal regulation ofFCC or Congress will impose additional requirements on our VoIP telephone services in the future.

Our VoIP telephone services are also subject to certain VoIP services, but declinedstate and local regulatory fees such as E911 fees and contributions to specifically findstate universal service funds. Although we believe that VoIP service providedtelephone services should otherwise be governed only by cable companies, such as we provide, should be regulated only at the federal level. As a result,regulation, some states have begun proceedingsattempted to subject cable VoIP services to state level regulation, and at least one state has asserted jurisdiction over our VoIP services. We prevailed on a legal challenge to that state’s assertion of jurisdiction. However, the state has appealed that ruling in a casejurisdiction, which is now pending beforewas affirmed by a federal appellate court, but that ruling is limited to the seven states in Minnesota.the 8th circuit. Although we have registered with, or obtained certificates or authorizations from the FCC and the state regulatory authorities in those states in which we offer competitive voice services in order to ensure the continuity of our services, and to maintain needed network interconnection arrangements, it is unclear whether and how these and other ongoing regulatory matters ultimately will be resolved. State regulatory commissions and legislatures in other jurisdictions may continue to consider imposing regulatory requirements on our fixed telephone services.


Transaction-Related CommitmentsMobile Service


Our Spectrum Mobile service offers mobile Internet access and telephone service. We provide this service as an MVNO using Verizon’s network and our network through Spectrum WiFi. As an MVNO, we are subject to many of the same FCC regulations that apply to facilities-based wireless carriers, as well as certain state or local regulations, including (but not limited to): E911, local number portability, customer privacy, CALEA, universal service fund contribution, robocall mitigation and hearing aid compatibility and safety and emission requirements for mobile devices. Spectrum Mobile’s broadband Internet access service is also subject to the FCC’s transparency rule. The FCC or other regulatory authorities may adopt new or different regulations for MVNOs and/or mobile service providers in the future, or impose new taxes or fees applicable to Spectrum Mobile, which could adversely affect the service offering or our business generally.

Privacyand Information Security Regulation

The Communications Act limits our ability to collect, use, and disclose customers’ personally identifiable information for our Internet, video and voice services. We are subject to additional federal, state, and local laws and regulations that impose additional restrictions on the collection, use and disclosure of consumer information. All broadband providers are also obliged by CALEA to configure their networks in a manner that facilitates the ability of state and federal law enforcement, with proper legal process authorized under the Electronic Communications Privacy Act, to obtain records and information concerning our customers, including the content of their communications. Further, the FCC, Federal Trade Commission (“FTC”), and many states regulate and restrict the marketing practices of communications service providers, including telemarketing and sending unsolicited commercial emails. The FTC currently has the authority, pursuant to its general authority to enforce against unfair or deceptive acts and practices, to protect the privacy of Internet service customers, including our use and disclosure of certain customer information.

Our operations are also subject to federal and state laws governing information security. In the event of an information security breach, such rules may require consumer and government agency notification and may result in regulatory enforcement actions with the potential of monetary forfeitures. The FCC, the FTC and state attorneys general regularly bring enforcement actions against companies related to information security breaches and privacy violations.

Various security standards provide guidance to telecommunications companies in order to help identify and mitigate cybersecurity risks. One such standard is the voluntary framework released by the National Institute for Standards and Technology (“NIST”) in 2014 and updated in 2018, in cooperation with other federal agencies and owners and operators of U.S. critical infrastructure. The NIST cybersecurity framework provides a prioritized and flexible model for organizations to identify and manage cyber risks inherent to their business. It was designed to supplement, not supersede, existing cybersecurity regulations and requirements. Several government agencies have encouraged compliance with the NIST cybersecurity framework, including the FCC, which is also considering expansion of its cybersecurity guidelines or the adoption of cybersecurity requirements. We voluntarily follow NIST as part of our overall cybersecurity program.

Many states and local authorities have considered legislative or other actions that would impose restrictions on our ability to collect, use and disclose, and safeguard certain consumer information, particularly with regard to our broadband Internet business. For example, the California Consumer Privacy Act ("CCPA") and Maine’s Act to Protect Privacy of Online Customer Information both became effective in 2020. The CCPA, under certain circumstances, regulates companies’ use and disclosure of the personal information of California residents and authorizes enforcement actions by the California Attorney General and private class actions for data breaches. In addition, effective January 1, 2023, the California Consumer Privacy Rights Act (“CPRA”), adopted by ballot initiative in 2020, will amend the CCPA to impose additional obligations on

15


companies that handle the personal information of California residents. The Maine law regulates how Internet service providers use and disclose customers’ personal information and requires Internet service providers to take reasonable measures to protect customers’ personal information. Several other state legislatures are considering the adoption of new data security and cybersecurity legislation that could result in additional network and information security requirements for our business. Congress may also adopt new privacy and data security obligations. We cannot predict whether any of these efforts will be successful or preempted, or how new legislation and regulations, if any, would affect our business.

Commitments Related to the 2016 Merger with TWC and Acquisition of Bright House

In connection with approval of the Transactions,2016 merger with TWC and acquisition of Bright House (the "Transactions"), federal and state regulators imposed a number of post-mergerpost-transaction conditions on us including but not limited to the following.


FCC Conditions


Offer settlement-free Internet interconnection to any party that meets the requirements of our Interconnection Policy (available on Charter’s website) on terms generally consistent with the policy for seven years (with a possible reduction to five);five years from FCC approval in 2016). Pursuant to a judgment by the Federal Appeals Court for the D.C. Circuit, this condition became invalid in October 2020;
Deploy and offer high-speed broadband Internet access service to an additional two million locations over five years;years. We reported to the FCC in October 2020 that this condition had been satisfied;


15



Refrain from charging usage-based prices or imposing data caps on any fixed mass market broadband Internet access service plans for seven years (with a possible reduction to five);years;
Offer 30/4 Mbps discounted broadband where technically feasible to eligible customers throughout our service area for four years from the offer’s commencement;commencement. Pursuant to a judgment by the Federal Appeals Court for the D.C. Circuit, this condition became invalid in October 2020; and
Continue to provide CableCARDs to any new or existing customer upon request for use in third-party retail devices for four years and continue to support such CableCARDs for seven years (in each case, unless the FCC changes the relevant rules). The obligation to continue to provide CableCARDs expired in May 2020.


The FCC conditions also contain a number of compliance reporting requirements.


DOJ Conditions


The Department of Justice (“DOJ”)DOJ Order prohibits us from entering into or enforcing any agreement with a video programmer that forbids, limits or creates incentives to limit the video programmer’s provision of content to online video distributors ("OVDs"). We will not be able to avail ourselfourselves of other distributors’ most favored nation (“MFN”("MFN") provisions if they are inconsistent with this prohibition. The DOJ’s conditions are effective for seven years after entry of the final judgment in 2016, although we may petition the DOJ to eliminate the conditions after five years. We do not currently expect to so petition.


State Conditions


Certain state regulators, including California, New York, Hawaii and New Jersey also imposed conditions in connection with the approval of the Transactions. These conditions include requirements related to:


Upgrading networks within the designated state, including upgrades to broadband speeds and conversion of all households served within California and New York to an all-digital platform;
Building out our network to certain households and business locations that are not currently served by cable within the designated states;
Offering LifeLine service discounts and low-income broadband to eligible households served within the applicable states;
Investing in service improvement programs and customer service enhancements and maintaining customer-facing jobs within the designated state; and
Continuing to make legacy service offerings available, including allowing Legacy TWC and Legacy Bright House customers to maintain their existing service offerings for a period of three years; and
Complying with reporting requirements.


EmployeesWe believe we have either completed or are on track to complete these state requirements.


Human Capital Management

Successful execution of our strategy is dependent on attracting, developing and retaining key employees and members of our management team. We believe the substantial skills, experience and industry knowledge of our employees and our training of our customer-facing employees benefit our operations and performance.

16



There are several ways in which we attract, develop, and retain highly qualified talent, including:

Training and investing in our employees to be masters of their craft. With competitive wages, robust healthcare benefits, a generous retirement program with company match, and opportunities for job training and advancement, our employees develop skills and expertise necessary to build careers. Our Broadband Technician Apprenticeship Program is one of our promising strategies for building our skilled workforce. This program, certified by the U.S. Department of Labor, is aligned with our broadband technician career progression and includes thousands of hours of on-the-job training along with classroom instruction. When enrolled employees complete the program, they are certified broadband technicians.

The majority of our employees are customer-facing, interacting with thousands of people every day. In April 2020, we increased our minimum wage from $15 to $16.50 per hour and committed that in 2022 all hourly employees will have a minimum starting rate of $20 per hour. A $20 per hour minimum wage will enable us to build and retain our highly skilled workforce.

Driving a diverse and inclusive culture. We are committed to diversity and inclusion in every aspect of our business. As we strive to deliver high-quality products and services that exceed our customers’ expectations, we embrace the unique perspectives and experiences of our employees and partners and the communities we serve. Our diversity and inclusion efforts are guided by our Executive Steering Committee, External Diversity & Inclusion Council and Diversity & Inclusion team. Charter’s Board of Directors also reviews diversity and inclusion progress annually. We are striving to enhance diversity at every level of our organization, including among our senior leaders.

In 2019, we launched five Business Resource Groups (“BRGs”) focused on disability, LGBTQ, multicultural, veterans and women. These voluntary groups connect employees with shared characteristics, life experiences, and interests, and enable them to engage in activities that advance our culture of inclusion and contribute to business success. BRGs empower our team members to grow and succeed by providing networking, mentorship and skill-building opportunities. We are also building momentum with our Charter Inclusion Talks (the "Talks"), which is an internal speaker series built around cultural heritage and identity. The Talks, which are held across our footprint, raise awareness of the many identities and heritages that contribute to our success.

Focusing on a safe and healthy workplace. We value our employees and are committed to providing a safe and healthy workplace. All employees are required to comply with company safety rules and expectations, and are expected to actively contribute to making our company a safer place to work. In response to COVID-19, as one of the Federal Emergency Management Agency's community lifeline sectors, we continue to maintain operations while employing the latest Center for Disease Control and Prevention ("CDC") guidelines to promote the health of our employees.

Employees

As of December 31, 2017,2020, we had approximately 94,80096,100 active full-time equivalent employees.


Item 1A.    Risk Factors.


Risks Related to Our Business

If we are not able to successfully complete the integration of our business with that of Legacy TWC and Legacy Bright House, the anticipated benefits of the Transactions may not be fully realized or may take longer to realize than expected. In such circumstance, we may not perform as expected and the value of Charter's Class A common stock may be adversely affected.

There can be no assurances that we can successfully complete the integration of our business with that of Legacy TWC and Legacy Bright House. We now have significantly more systems, assets, investments, businesses, customers and employees than each company did prior to the Transactions. It is possible that the integration process could result in the loss of customers, the disruption of our ongoing businesses or in unexpected integration issues, higher than expected integration costs and an overall post-completion integration process that takes longer than originally anticipated. The process of integrating Legacy TWC and Legacy Bright House with the Legacy Charter operations requires significant capital expenditures and the expansion of certain operations and operating and financial systems. Management continues to devote a significant amount of time and attention to the integration process and there is a significant degree of difficulty and management involvement inherent in that process.

Even if the new businesses are successfully integrated, it may not be possible to realize the benefits that are expected to result from the Transactions, or realize these benefits within the time frame that is expected. For example, the benefits of our pricing and packaging and converting our video product to all-digital in certain Legacy TWC and Legacy Bright House systems may not be fully realized or may take longer than anticipated, or the benefits from the Transactions may be offset by costs incurred or


16



delays in integrating the businesses and increased operating costs. If the combined company fails to realize the anticipated benefits from the Transactions, our liquidity, results of operations, financial condition and/or share price may be adversely affected. In addition, at times, the attention of certain members of our management and resources may be focused on the integration of the businesses and diverted from day-to-day business operations, which may disrupt the business of the combined company.


We operate in a very competitive business environment, which affects our ability to attract and retain customers and can adversely affect our business, operations and financial results.


The industry in which we operate is highly competitive and has become more so in recent years. In some instances, we compete against companies with fewer regulatory burdens, better access to better financing, greater personnel resources, greater resources for marketing, greater and more favorable brand name recognition, and long-established relationships with regulatory authorities and customers. Increasing consolidation in the cable industrytelecommunications and the repeal of certain ownership rulescontent industries have provided additional benefits to certain of our competitors, either through access to financing, resources, or efficiencies of scale.scale including the ability to launch new video services.


Our residential video service faces competition from a number of sources, including direct broadcast satellite services, as well as other companies that deliver movies, television shows and other video programming over broadband Internet connections to TVs, computers, tablets and mobile devices. Our residential Internet service faces competition from the phone companies’ DSL, FTTH, andFTTN, fixed wireless broadband, offerings as well as from a variety of companies thatInternet delivered via satellite and DSL services. Various operators offer other forms of onlinewireless Internet services including wirelessdelivered over networks which they continue to enhance to deliver faster speeds and satellite-based broadbandalso continue to expand 5G mobile services. Our residential voice service and our planned mobile service competes services compete

17


with wireless and wireline phone providers, as well as other forms of communication, such as text, messaging on cellular phones, instant messaging, social networking services, video conferencing and email. Competition from these companies, including intensive marketing efforts with aggressive pricing and exclusive programming and increased HD broadcasting may have an adverse impact on our ability to attract and retain customers.

Overbuilds could also adversely affect our growth, financial condition, and results of operations, by creating or increasing competition. We are aware of traditional overbuild situations impacting certain of our markets, however, we are unable to predict the extent to which additional overbuild situations may occur.


Our video service faces competition from a number of sources, including DBS services, may not allow usand companies that deliver linear network programming, movies and television shows on demand and other video content over broadband Internet connections to compete effectively. Competition may reduce our expected growth of future cash flows which may contribute to future impairments of our franchises and goodwill and our ability to meet cash flow requirements, including debt service requirements. For additional information regarding the competition we face, see “Business -Competition” and “-Regulation and Legislation.”

We face risks relating to competition for the leisure time and discretionary spending of audiences, which has intensified in part due to advances in technology and changes in consumer expectations and behavior.

In addition to the various competitive factors discussed above, we are subject to risks relating to increasing competition for the leisure time, shifting consumer needs and discretionary spending of consumers. We compete with all other sources of entertainment, news and information delivery, as well as a broad range of communications products and services. Technological advancements, such as new video formats and Internet streaming and downloading of programming that can be viewed on televisions, computers, smartphonestablets and tablets, many of which have been beneficialmobile devices often with password sharing among multiple users and security that makes content susceptible to us, have nonetheless increased the number of entertainment and information delivery choices available to consumers and intensified the challenges posed by audience fragmentation.

piracy. Newer products and services, particularly alternative methods for the distribution, sale and viewing of content will likely continue to be developed, further increasing the number of competitors that we face.

The increasing number of choices available to audiences, including low-cost or free choices, could negatively impact not only consumer demand for our products and services, but also advertisers’ willingness to purchase advertising from us. We compete for the sale of advertising revenue with television networks and stations, as well as other advertising platforms, such as online media, radio print and increasingly, online media. print. Competition related to our service offerings to businesses continues to increase as well, as more companies deploy more fiber to more buildings, which may negatively impact our growth and/or put pressure on margins.

Our failure to effectively anticipate or adapt to new technologies and changes in consumercustomer expectations and behavior could significantly adversely affect our competitive position with respect to the leisure time and discretionary spending of our customers and, as a result, affect our business and results of operations.

Our exposure Competition may also reduce our expected growth of future cash flows which may contribute to the economic conditionsfuture impairments of our currentfranchises and potential customers, vendorsgoodwill and third parties could adversely affect our cash flow, results of operations and financial condition.

We are exposed to risks associated with the economic conditions of our current and potential customers, the potential financial instability of our customers and their financial ability to purchase our products. If there were a general economic downturn, we may experience increased cancellations by our customers or unfavorable changes in the mix of products purchased, including an increase in the number of homes that replace their video service with Internet-delivered and/or over-air content, which would negatively impact our ability to attract customers, increase ratesmeet cash flow requirements, including debt service requirements. For additional information regarding the competition we face, see “Item 1. Business -Competition” and maintain or increase revenue. In addition, providing video“-Regulation and Legislation.”



The ongoing COVID-19 pandemic could materially affect our financial condition and results of operations.
17




services isThe ongoing COVID-19 pandemic has increased economic and demand uncertainty. The current pandemic and continued spread of COVID-19 has caused an establishedeconomic recession. At this time, we cannot predict the duration of any business disruption and highly penetrated business. Ourthe ultimate impact of COVID-19 on our business, including the depth and duration of the economic impact to household formation and growth, our residential and business customers’ ability to gain new video subscribers is dependent to a large extent on growth in occupied housing inpay for our service areas, which is influenced by both nationalproducts and local economic conditions. Weak economic conditions may also have a negativeservices including the impact of extended unemployment benefits and other stimulus packages and the long-term impact on our advertising revenue. These events have adversely affected usbusiness, including from consumer behavior, after the pandemic is over. We expect that some of the COVID-19 programs may result in the past,incremental churn and may adversely affect our cash flow, results of operations and financial condition if a downturn were to occur.

bad debt in 2021. In addition, we are susceptible to risks associated withthere is uncertainty regarding the potential financial instabilityimpact of government emergency declarations, the vendorsability of our suppliers and third parties on which we relyvendors to provide products and services orto us, the pace of new housing construction, changes in business spend in our local and national ad sales business, the effects to our employees’ health and safety and resulting reorientation of our work activities, and the risk of limitations on the deployment and maintenance of our services (including by limiting our customer support and on-site service repairs and installations). The degree to which we outsource certain functions. The same economic conditions that may affectCOVID-19 impacts our customers, as well as volatility and disruption in the capital and credit markets, also could adversely affect vendors and third parties and lead to significant increases in prices, reduction in output or the bankruptcy of our vendors or third parties upon which we rely. Any interruption in the services provided by our vendors or by third parties could adversely affect our cash flow, results of operation and financial condition.

We face risks inherent in our commercial business.

We may encounter unforeseen difficulties as we increase the scale of our service offerings to businesses. We sell Internet access, data networking and fiber connectivity to cellular towers and office buildings, and video and business voice services to businesses and have increased our focus on growing this business. In order to grow our commercial business, we expect to continue to invest in technology, equipment and personnel focused on the commercial business. Commercial business customers often require service level agreements and generally have heightened customer expectations for reliability of services. If our efforts to build the infrastructure to scale the commercial business are not successful, the growth of our commercial services business would be limited. Wewill depend on interconnection and related services provided by certain third parties for the growth of our commercial business. As a result, our ability to implement changes as the services grow may be limited. If we are unable to meet these service level requirements or expectations, our commercial business could be adversely affected. Finally, we expect advances in communications technology, as well as changes in the marketplace and the regulatory and legislative environment. Consequently, we are unable to predict the effect that ongoing or future developments, in these areas might have on our voicewhich are highly uncertain and commercial businessescannot be predicted, including, but not limited to, the duration and operations.spread of the outbreak, its severity, the actions to contain the virus or treat its impact, the timing of approval and distribution of vaccines and how quickly and to what extent normal economic and operating conditions can resume.


Programming costs per video customer are rising at a much faster rate than wages or inflation, and we may not have the ability to reduce or moderate the growth rates of, or pass on to our customers, our increasing programming costs, which would adversely affect our cash flow and operating margins.


Video programming has been, and is expected to continue to be, our largest operating expense item. In recent years,Media corporation and broadcast station group consolidation has resulted in fewer suppliers and additional selling power on the cable industry has experienced a rapid escalation in the costpart of programming.programming suppliers. We expect programming costs torates per video customer will continue to increase due to a variety of factors, including amounts paid for broadcast station retransmission consent, annual increases imposed by programmers including sports programmers,with additional selling power as a result of media and thebroadcast station groups consolidation, increased demands by owners of broadcast stations for payment for retransmission consent or linking carriage of incrementalother services to retransmission consent, and additional programming, includingparticularly new services and VOD programming.services. The inability to fully pass programming cost increases on to our customers has had, and is expected in the future to have, an adverse impact on our cash flow and operating margins associated with the video product. We have programmingProgramming contracts that have expiredoften restrict the structure of the video packages we offer which impacts the affordability and others that willcompetitive positioning of our video service. The contracts set to expire at or before the end of 2018.in any particular year vary. There can be no assurance that these agreements will be renewed on favorable or comparable terms.

In addition, a number of programmers have begun to sell their services through alternative distribution channels, including IP-based platforms, which are less secure than our own video distribution platforms. There is growing evidence that these less secure video distribution platforms are leading to video product theft via password sharing among consumers. Password sharing may drive down the number of customers who pay for certain programming, putting programmer revenues at risk, and which in

18


turn may cause certain programmers to seek even higher programming fees from us. The ability for consumers to receive the same content for free through such unauthorized channels has devalued our video product which could impact sales, customer retention and our ability to pass through programming costs to consumers, which increases the risk of non-renewal when programmers seek increases. To the extent that we are unable to reach agreement with certain programmers on terms that we believe are reasonable, we have been, and may be in the future, forced to remove such programming channels from our line-up, which may result in a loss of customers. Our failure to carry programming that is attractive to our customers could adversely impact our customer levels, operations and financial results. In addition, if our Internet customers are unable to access desirable content online because content providers block or limit access by our customers as a class, our ability to gain and retain customers, especially Internet customers, may be negatively impacted.


Increased demands by owners of some broadcast stations for carriage of other services or payments to those broadcasters for retransmission consent are likely to further increase our programming costs. Federal law allows commercial television broadcast stations to make an election between “must-carry” rights and an alternative “retransmission-consent” regime. When a station opts for the retransmission consent regime, we are not allowed to carry the station’s signal without that station’s permission. In some cases, we carry stations under short-term arrangements while we attempt to negotiate new long-term retransmission agreements. If negotiations with these programmers prove unsuccessful, they could require us to cease carrying their signals, possibly for an indefinite period. Any loss of stations could make our video service less attractive to customers, which could result in less subscription and advertising revenue. In retransmission-consent negotiations, broadcasters often condition consent with respect to one station on carriage of one or more other stations or programming services in which they or their affiliates have an interest.


18



Carriage of these other services, as well as increased fees for retransmission rights, may increase our programming expenses and diminish the amount of capacity we have available to introduce new services, which could have an adverse effect on our business and financial results.


Our inability to respond to technological developments and meet customer demand for new products and services could adversely affect our ability to compete effectively.


We operate in a highly competitive, consumer-driven and rapidly changing environment. From time to time, we may pursue strategic initiatives including, for example,to launch products or enhancements to our mobile strategy.products. Our success is, to a large extent, dependent on our ability to acquire, develop, adopt, upgrade and exploit new and existing technologies to address consumers’ changing demands and distinguish our services from those of our competitors. We may not be able to accurately predict technological trends or the success of new products and services. If we choose technologies or equipment that are less effective, cost-efficient or attractive to customers than those chosen by our competitors, if technologies or equipment on which we have chosen to rely cease to be available to us on reasonable terms or conditions, if we offer services that fail to appeal to consumers, are not available at competitive prices or that do not function as expected, or we are not able to fund the expenditures necessary to keep pace with technological developments, or if we are no longer able to make our services available to our customers on a third-party device on which a substantial number of customers have relied to access our services, our competitive position could deteriorate, and our business and financial results could suffer.


The ability of some of our competitors to introduce new technologies, products and services more quickly than we do may adversely affect our competitive position. Furthermore, advances in technology, decreases in the cost of existing technologies or changes in competitors’ product and service offerings may require us in the future to make additional research and development expenditures or to offer, at no additional charge or at a lower price, certain products and services that we currently offer to customers separately or at a premium. In addition, the uncertainty of our ability, and the costs, to obtain intellectual property rights from third parties could impact our ability to respond to technological advances in a timely and effective manner.


Our inability to maintain and expand our upgraded systems and provide advanced services such as a state of the art user interface in a timely manner, or to anticipate the demands of the marketplace, could materially adversely affect our ability to attract and retain customers. In addition, as we launchcontinue to grow our new mobile services using virtual network operator rights from a third party, we expect an initial funding period to grow a new productcontinued growth-related sales and marketing and other customer acquisition costs as well as negative working capital impacts from the timing of device-related cash flows when we provide the handset or tabletdevices pursuant to equipment installation plans. Consequently,We also continue to consider and pursue opportunities in the mobile space which may include the acquisition of additional licensed spectrum and may include entering into or expanding joint ventures or partnerships with wireless or cable providers which may require significant investment. For example, we now hold CBRS PALs to support existing and future mobile services. These licenses are subject to revocation and expiration. Although we expect to be able to maintain and renew these licenses, the loss of one or more licenses could significantly impair our ability to offload mobile traffic and achieve cost reductions. If we are unable to continue to grow our mobile business and achieve the outcomes we expect from our investments in the mobile business, our growth, financial condition and results of operations could suffer materially.be adversely affected.



19


We depend on third partythird-party service providers, suppliers and licensors; thus, if we are unable to procure the necessary services, equipment, software or licenses on reasonable terms and on a timely basis, our ability to offer services could be impaired, and our growth, operations, business, financial results and financial condition could be materially adversely affected.


We depend on a limited number of third partythird-party service providers, suppliers and licensors to supply some of the services, hardware, software and operational support necessary to provide some of our services. Some of our hardware, software and operational support vendors, and service providers represent our sole source of supply or have, either through contract or as a result of intellectual property rights, a position of some exclusivity. If any of these parties breachesbreach or terminates its agreementterminate or elect not to renew their agreements with us or otherwise failsfail to perform itstheir obligations in a timely manner, demand exceeds these vendors’ capacity, tariffs are imposed that impact vendors' ability to perform their obligations or significantly increase the amount we pay, they experience operating or financial difficulties, they significantly increase the amount we are required to pay (including demands for substantial non-monetary compensation) for necessary products or services, or they cease production of any necessary product due to lack of demand, profitability or a change in ownership or are otherwise unable to provide the equipment or services we need in a timely manner, at our specifications and at reasonable prices, our ability to provide some services might be materially adversely affected, or the need to procure or develop alternative sources of the affected materials or services might interrupt or delay our ability to serve our customers. In addition, the existence of only a limited number of vendors of key technologies can lead to less product innovation and higher costs. These events could materially and adversely affect our ability to retain and attract customers and our operations, business, financial results and financial condition.

Our cable systems have historically been restricted to using one of two proprietary conditional access security systems, which we believe has limited the number of manufacturers producing set-top boxes for such systems. As an alternative, we developed a new conditional access security system which can be downloaded into set-top boxes with features we specify that could be provided by a variety of manufacturers. We refer to our specified set-top box as our Worldbox. Additionally, we are developing technology to allow our two current proprietary conditional access security systems to be software downloadable into our Worldbox. In order to realize the broadest benefits of our Worldbox technology, we must now complete the support for the downloadable proprietary conditional access security systems within the Worldbox. We cannot provide assurances that this implementation will ultimately be successful or completed in the expected timeframe or at the expected budget.



19




Our business may be adversely affected if we cannot continue to license or enforce the intellectual property rights on which our business depends.


We rely on patent, copyright, trademark and trade secret laws and licenses and other agreements with our employees, customers, suppliers and other parties to establish and maintain our intellectual property rights in technology and the products and services used in our operations. Also, because of the rapid pace of technological change, we both develop our own technologies, products and services and rely on technologies developed or licensed by third parties. However, any of our intellectual property rights, or the rights of our suppliers, could be challenged or invalidated, or such intellectual property rights may not be sufficient to permit us to take advantage of current industry trends or otherwise to provide competitive advantages, which could result in costly redesign efforts, discontinuance of certain product or service offerings or other competitive harm. We may not be able to obtain or continue to obtain licenses from these third parties on reasonable terms, if at all. In addition, claims of intellectual property infringement could require us to enter into royalty or licensing agreements on unfavorable terms, incur substantial monetary liability or be enjoined preliminarily or permanently from further use of the intellectual property in question, which could require us to change our business practices or offerings and limit our ability to compete effectively. Even unsuccessful claims can be time-consuming and costly to defend and may divert management’s attention and resources away from our business. In recent years, the number of intellectual property infringementInfringement claims has been increasingcontinue to be brought frequently in the communications and entertainment industries, and with increasing frequency, we are also often a party to such litigation alleging that certain of our services or technologies infringe the intellectual property rights of others.


Various events could disrupt or result in unauthorized access to our networks, information systems or properties and could impair our operating activities and negatively impact our reputation and financial results.


Network and information systems technologies are critical to our operating activities, both for our internal uses, such as network management and supplying services to our customers, including customer service operations and programming delivery. Network or information system shutdowns or other service disruptions caused by events such as computer hacking, phishing, dissemination of computer viruses, worms and other destructive or disruptive software, “cyber attacks,” process breakdowns, denial of service attacks and other malicious activity pose increasing risks. Both unsuccessful and successful “cyber attacks” on companies have continued to increase in frequency, scope and potential harm in recent years. While we develop and maintain systems seeking to prevent systems-related events and security breaches from occurring, the development and maintenance of these systems is costly and requires ongoing monitoring and updating as techniques used in such attacks become more sophisticated and change frequently. We, and the third parties on which we rely, may be unable to anticipate these techniques or implement adequate preventive measures. While from time to time attempts have been made to access our network, these attempts have not as yet resulted in any material release of information, degradation or disruption to our network and information systems.


Our network and information systems are also vulnerable to damage or interruption from power outages, telecommunications failures, accidents, natural disasters (including extreme weather arising from short-term or any long-term changes in weather patterns), terrorist attacks and similar events. Further, the impacts associated with extreme weather or long-term changes in weather patterns, such as rising sea levels or increased and intensified storm activity, may cause increased business interruptions or may require the relocation of some of our facilities. Our system redundancy may be ineffective or inadequate, and our disaster recovery planning may not be sufficient for all eventualities.


20



Any of these events, if directed at, or experienced by, us or technologies upon which we depend, could have adverse consequences on our network, our customers and our business, including degradation of service, service disruption, excessive call volume to call centers, and damage to our or our customers’ equipment and data. Large expenditures may be necessary to repair or replace damaged property, networks or information systems or to protect them from similar events in the future. Moreover, the amount and scope of insurance that we maintain against losses resulting from any such events or security breaches may not be sufficient to cover our losses or otherwise adequately compensate us for any disruptions to our business that may result. Any such significant service disruption could result in damage to our reputation and credibility, customer dissatisfaction and ultimately a loss of customers or revenue. Any significant loss of customers or revenue, or significant increase in costs of serving those customers, could adversely affect our growth, financial condition and results of operations.


Furthermore, our operating activities could be subject to risks caused by misappropriation, misuse, leakage, falsification or accidental release or loss of information maintained in our information technology systems and networks and those of our third-party vendors, including customer, personnel and vendor data. We provide certain confidential, proprietary and personal information to third parties in connection with our business, and there is a risk that this information may be compromised.


As a resultWe process, store, and transmit large amounts of data, including the increasingpersonal information of our customers.  Ongoing increases in the potential for mis-use of personal information, the public’s awareness concerningof the importance of safeguarding personal information, and the potential misusevolume of such information and legislation that has been adopted or is being considered regarding the protection, privacy, and security of personal information have resulted in increases to our information-related risks are increasing, particularly for businesses like ours that process, store and transmit large amount of data, including personal information for our customers.risks. We could be exposed to significant costs if such risks


20



were to materialize, and such events could damage our reputation, credibility and business and have a negative impact on our revenue. We could be subject to regulatory actions and claims made by consumers in private litigations involving privacy issues related to consumer data collection and use practices. We also could be required to expend significant capital and other resources to remedy any such security breach.


The risk described aboveOur exposure to the economic conditions of our current and potential customers, vendors and third parties could adversely affect our cash flow, results of operations and financial condition.

We are exposed to risks associated with the economic conditions of our current and potential customers, the potential financial instability of our customers and their financial ability to purchase our products. If there were a general economic downturn, we may beexperience increased duringcancellations or non-payment by our customers or unfavorable changes in the periodmix of products purchased. This may include an increase in the number of homes that replace their video service with Internet-delivered and/or over-air content, as well as an increase in the number of Internet and voice customers substituting mobile data and voice products for wireline services, which would negatively impact our ability to attract customers, increase rates and maintain or increase revenue. In addition, our ability to gain new customers is dependent to some extent on growth in occupied housing in our service areas, which is influenced by both national and local economic conditions. Weak economic conditions may also have a negative impact on our advertising revenue. These events have adversely affected us in the past, and may adversely affect our cash flow, results of operations and financial condition if a downturn were to occur.

In addition, we are susceptible to risks associated with the potential financial instability of the vendors and third parties on which we are integratingrely to provide products and services or to which we outsource certain functions. The same economic conditions that may affect our people, processescustomers, as well as volatility and systems as a resultdisruption in the capital and credit markets, also could adversely affect vendors and third parties and lead to significant increases in prices, reduction in output or the bankruptcy of our vendors or third parties upon which we rely. Any interruption in the Transactions.services provided by our vendors or by third parties could adversely affect our cash flow, results of operation and financial condition.


For tax purposes, Charter could experience a deemed ownership change in the future that could limit its ability to use its tax loss carryforwards.


Charter had approximately $10.9$5.3 billion of federal tax net operating loss carryforwards resulting in a gross deferred tax asset of approximately $2.3$1.1 billion as of December 31, 2017.2020. These losses resulted from the operations of Charter Communications HoldingsHolding Company, LLC ("Charter Holdco") and its subsidiaries and from loss carryforwards received as a result of the TWC Transaction.merger with TWC. Federal tax net operating loss carryforwards expire in the years 20182022 through 2035. In addition, Charter had state tax net operating loss carryforwards resulting in a gross deferred tax asset (net of federal tax benefit) of approximately $359$223 million as of December 31, 2017.2020. State tax net operating loss carryforwards generally expire in the years 20182021 through 2037.2040.


In the past, Charter has experienced ownership changes as defined in Section 382 of the Internal Revenue Code of 1986, as amended (the “Code”). In general, an ownership change occurs whenever the percentage of the stock of a corporation owned,

21


directly or indirectly, by 5-percent stockholders (within the meaning of Section 382 of the Code) increases by more than 50 percentage points over the lowest percentage of the stock of such corporation owned, directly or indirectly, by such 5-percent stockholders at any time over the preceding three years. As a result, Charter is subject to an annual limitation on the use of its loss carryforwards which existed at November 30, 2009 for the first ownership change, those that existed at May 1, 2013 for the second ownership change, and those created at May 18, 2016 for the third ownership change. The limitation on Charter's ability to use its loss carryforwards, in conjunction with the loss carryforward expiration provisions, could reduce Charter's ability to use a portion of its loss carryforwards to offset future taxable income, which could result in Charter being required to make material cash tax payments. Charter's ability to make such income tax payments, if any, will depend at such time on its liquidity or its ability to raise additional capital, and/or on receipt of payments or distributions from Charter Holdco and its subsidiaries.


If Charter were to experience additional ownership changes in the future (as a result of purchases and sales of stock by its 5-percent stockholders, new issuances or redemptions of our stock, certain acquisitions of its stock and issuances, redemptions, sales or other dispositions or acquisitions of interests in its 5-percent stockholders), Charter's ability to use its loss carryforwards could become subject to further limitations.

If LegacyTWC’s Separation Transactions (as defined below), including the Distribution (as defined below), do not qualify as tax-free, either as a result of actions taken or not taken by Legacy TWC or as a result of the failure of certain representations by Legacy TWC to be true, Legacy TWC has agreed to indemnify Time Warner Inc. for its taxes resulting from such disqualification, which would be significant.

As part of Legacy TWC’s separation from Time Warner Inc. (“Time Warner”) in March 2009 (the “Separation”), Time Warner received a private letter ruling from the Internal Revenue Service ("IRS") and Time Warner and Legacy TWC received opinions of tax counsel confirming that the transactions undertaken in connection with the Separation, including the transfer by a subsidiary of Time Warner of its 12.43% non-voting common stock interest in TW NY to Legacy TWC in exchange for 80 million newly issued shares of Legacy TWC’s Class A common stock, Legacy TWC’s payment of a special cash dividend to holders of Legacy TWC’s outstanding Class A and Class B common stock, the conversion of each share of Legacy TWC’s outstanding Class A and Class B common stock into one share of Legacy TWC common stock, and the pro-rata dividend of all shares of Legacy TWC common stock held by Time Warner to holders of record of Time Warner’s common stock (the “Distribution” and, together with all of the transactions, the “Separation Transactions”), should generally qualify as tax-free to Time Warner and its stockholders for U.S. federal income tax purposes. The ruling and opinions rely on certain facts, assumptions, representations and undertakings from Time Warner and Legacy TWC regarding the past and future conduct of the companies’ businesses and other matters. If any of these facts, assumptions, representations or undertakings are incorrect or not otherwise satisfied, Time Warner and its stockholders may not be able to rely on the ruling or the opinions and could be subject to significant tax liabilities. Notwithstanding the private letter ruling and opinions, the IRS could determine on audit that the Separation Transactions should be treated as taxable transactions if it determines that any of these facts, assumptions, representations or undertakings are not correct or have been violated, or for other reasons, including as a result of significant changes in the stock ownership of Time Warner or Legacy TWC after the Distribution.



21



Under the tax sharing agreement among Time Warner and Legacy TWC, Legacy TWC generally would be required to indemnify Time Warner against its taxes resulting from the failure of any of the Separation Transactions to qualify as tax-free as a result of (i) certain actions or failures to act by Legacy TWC or (ii) the failure of certain representations made by Legacy TWC to be true. In addition, even if Legacy TWC bears no contractual responsibility for taxes related to a failure of the Separation Transactions to qualify for their intended tax treatment, Treasury regulation section 1.1502-6 imposes on Legacy TWC several liability for all Time Warner federal income tax obligations relating to the period during which Legacy TWC was a member of the Time Warner federal consolidated tax group, including the date of the Separation Transactions. Similar provisions may apply under foreign, state or local law. Absent Legacy TWC causing the Separation Transactions to not qualify as tax-free, Time Warner has indemnified Legacy TWC against such several liability arising from a failure of the Separation Transactions to qualify for their intended tax treatment.


If we are unable to retain key employees, our ability to manage our business could be adversely affected.


Our operational results have depended, and our future results will depend, upon the retention and continued performance of our management team. Our ability to retain and hire new key employees for management positions could be impacted adversely by the competitive environment for management talent in the broadband communications industry. The loss of the services of key members of management and the inability or delay in hiring new key employees could adversely affect our ability to manage our business and our future operational and financial results.


Risks Related to Our Indebtedness


We have a significant amount of debt and mayexpect to incur significant additional debt, including secured debt, in the future, which could adversely affect our financial health and our ability to react to changes in our business.


We have a significant amount of debt and mayexpect to (subject to applicable restrictions in our debt instruments) incur additional debt in the future.future as we maintain our stated objective of 4.0 to 4.5 times Adjusted EBITDA leverage (net debt divided by the last twelve months Adjusted EBITDA). As of December 31, 2017,2020, our total principal amount of debt was approximately $69.0 billion.$82.1 billion with a leverage ratio of 4.4 times Adjusted EBITDA.


Our significant amount of debt could have consequences, such as:


impact our ability to raise additional capital at reasonable rates, or at all;
make us vulnerable to interest rate increases, in part because approximately 14%13% of our borrowings as of December 31, 20172020 were, and may continue to be, subject to variable rates of interest;
expose us to increased interest expense to the extent we refinance existing debt with higher cost debt;
require us to dedicate a significant portion of our cash flow from operating activities to make payments on our debt, reducing our funds available for working capital, capital expenditures, and other general corporate expenses;
limit our flexibility in planning for, or reacting to, changes in our business, the cable and telecommunications industries, and the economy at large;
place us at a disadvantage compared to our competitors that have proportionately less debt; and
adversely affect our relationship with customers and suppliers.


IfTo the extent our current debt amounts increase more than expected, our business results are lower than expected, or credit rating agencies downgrade our debt limiting our access to investment grade markets, the related risks that we now face will intensify.


In addition, our variable rate indebtedness may use London Interbank Offering Rate (“LIBOR”) as a benchmark for establishing the rate. The United Kingdom’s Financial Conduct Authority, which regulates LIBOR, has announced that it intends to stop one week and 2 month U.S. Dollar (“USD”) LIBOR rates after 2021 with remaining USD LIBOR rates ceasing to be published on June 30, 2023 (the “FCA Announcement”). In the United States, the Alternative Reference Rates Committee has proposed the Secured Overnight Financing Rate (“SOFR”) as an alternative to LIBOR. It is not presently known whether SOFR or any other alternative reference rates that have been proposed will attain market acceptance as replacements of LIBOR. In addition, the overall financial markets may be disrupted as a result of the phase-out or replacement of LIBOR. Uncertainty as to the nature of

22


such phase out and selection of an alternative reference rate, together with disruption in the financial markets, could increase in the cost of our variable rate indebtedness.

The agreements and instruments governing our debt contain restrictions and limitations that could significantly affect our ability to operate our business, as well as significantly affect our liquidity.


Our credit facilities and the indentures governing our debt contain a number of significant covenants that could adversely affect our ability to operate our business, our liquidity, and our results of operations. These covenants restrict, among other things, our and our subsidiaries’ ability to:


incur additional debt;
repurchase or redeem equity interests and debt;
issue equity;
make certain investments or acquisitions;
pay dividends or make other distributions;
dispose of assets or merge;
enter into related party transactions; and
grant liens and pledge assets.



22




Additionally, the Charter Communications Operating, LLC ("Charter Operating") credit facilities require Charter Operating to comply with a maximum total leverage covenant and a maximum first lien leverage covenant. The breach of any covenants or obligations in our indentures or credit facilities, not otherwise waived or amended, could result in a default under the applicable debt obligations and could trigger acceleration of those obligations, which in turn could trigger cross defaults under other agreements governing our long-term indebtedness. In addition, the secured lenders under our notes and the Charter Operating credit facilities could foreclose on their collateral, which includes equity interests in substantially all of our subsidiaries, and exercise other rights of secured creditors.


Risks Related to Ownership Position of Liberty Broadband Corporation and Advance/Newhouse Partnership


Liberty Broadband Corporation ("Liberty Broadband) and Advance/Newhouse Partnership (“A/NN”) have governance rights that give them influence over corporate transactions and other matters.


Liberty Broadband currently owns a significant amount of Charter Class A common stock and is entitled to certain governance rights with respect to Charter. A/N currently owns Charter Class A common stock and a significant amount of membership interests in our subsidiary Charter Communications Holdings, thatLLC (“Charter Holdings”), which are convertible into Charter Class A common stock, and is entitled to certain governance rights with respect to Charter. Members of the Charter board of directors include directorsa director who areis also officersan officer and directorsdirector of Liberty Broadband and directors who are current or former officers and directors of A/N. Dr. John Malone is the Chairman of Liberty Broadband, and Mr. Greg Maffei is the presidentPresident and chief executive officerChief Executive Officer of Liberty Broadband. Steven Miron is the Chief Executive Officer of A/N and Michael Newhouse is an officer or director of several of A/N’s affiliates. As of December 31, 2017,2020, Liberty Broadband beneficially held approximately approximately 21%27.23% of Charter’s Class A commonvoting stock (including shares owned by Liberty Interactive over which Liberty Broadband holds an irrevocable voting proxy) and A/N beneficially held approximately approximately 13%12.71% of Charter’s Class A common stock, in each case assuming the conversion of the membership interests held by A/N.voting stock. Pursuant to the stockholders agreement between Liberty Broadband, A/N and Charter, Liberty Broadband currently has the right to designate up to three directors as nominees for Charter’s board of directors and A/N currently has the right to designate up to two directors as nominees for Charter’s board of directors withdirectors. Each of A/N and Liberty Broadband is entitled to nominate at least one designated director to be appointed to each of the audit committee, the nominatingcommittees of Charter's board of directors, subject to applicable stock exchange listing rules and corporate governance committee, the compensation and benefits committee and the Finance Committee, in each case provided that each maintains certain specified voting or equity ownership thresholds for each of A/N and Liberty Broadband, and provided that the Nominating and Corporate Governance Committee and the Compensation and Benefit Committee each nominee meets certain applicable requirements or qualifications.have at least a majority of directors independent from A/N, Liberty Broadband and Charter (referred to as the “unaffiliated directors” in the stockholders agreement).


In connection with the TWC Transaction, Liberty Broadband and Liberty Interactive entered into a proxy and right of first refusal agreement, pursuant to which Liberty Interactive granted Liberty Broadband an irrevocable proxy to vote all Charter Class A common stock owned beneficially or of record by Liberty Interactive, with certain exceptions. In addition, at the closing of the acquisition of Bright House, Transaction, A/N and Liberty Broadband entered into a proxy agreement pursuant to which A/N granted to Liberty Broadband a 5-year irrevocable proxy expiring in May 2021 (which we refer to as the “A/N proxy”) to vote, subject to certain exceptions, that number of shares of Charter Class A common stock and Charter Class B common stock, in each case held by A/N (such shares are referred to as the “proxy shares”), that will result in Liberty Broadband having voting power in Charter equal to 25.01% of the outstanding voting power of Charter, provided, that the voting power of the proxy shares is capped at 7.0% of the outstanding voting power of Charter. Therefore, giving effect to theAs of December 31, 2020, Liberty Interactive proxyBroadband’s voting power in Charter exceeded 25.01% and therefore, the A/N proxy and thehad no impact on Liberty Broadband’s voting cap contained in the stockholders agreement, Liberty Broadband has 25.01% of the outstanding voting power in Charter.power. The stockholders agreement and Charter’s amended and restated certificate of incorporation fixes the size of the board at 13 directors. Liberty Broadband and A/N are required to vote (subject to the applicable voting cap) their

23


respective shares of Charter Class A common stock and Charter Class B common stock for the director nominees nominated by the nominating and corporate governance committee of the board of directors, including the respective designees of Liberty Broadband and A/N, and against any other nominees, except that, with respect to the unaffiliated directors, Liberty Broadband and A/N must instead vote in the same proportion as the voting securities are voted by stockholders other than A/N and Liberty Broadband or any group which includes any of them are voted, if doing so would cause a different outcome with respect to the unaffiliated directors. In addition, because Liberty Broadband’s voting power exceeds its voting cap of 25.01%, Liberty Broadband must vote and exercise rights to consent with respect to voting securities held in excess of the voting cap in the same proportion as all other votes cast by stockholders other than A/N and Liberty Broadband with respect to the applicable matter. As a result of their rights under the stockholders agreement and their significant equity and voting stakes in Charter, Liberty Broadband and/or A/N, who may have interests different from those of other stockholders, will be able to exercise substantial influence over certain matters relating to the governance of Charter, including the approval of significant corporate actions, such as mergers and other business combination transactions.



23




The stockholders agreement provides A/N and Liberty Broadband with preemptive rights with respect to issuances of Charter equity in connection with certain transactions, and in the event that A/N or Liberty Broadband exercises these rights, holders of Charter Class A common stock may experience further dilution.


The stockholders agreement provides that A/N and Liberty Broadband will have certain contractual preemptive rights over issuances of Charter equity securities in connection with capital raising transactions, merger and acquisition transactions, and in certain other circumstances. Holders of Charter Class A common stock will not be entitled to similar preemptive rights with respect to such transactions. As a result, if Liberty Broadband and/or A/N elect to exercise their preemptive rights, (i) these parties would not experience the dilution experienced by the other holders of Charter Class A common stock, and (ii) such other holders of Charter Class A common stock may experience further dilution of their interest in Charter upon such exercise.


Risks Related to Regulatory and Legislative Matters


Our business is subject to extensive governmental legislation and regulation, which could adversely affect our business.


Regulation of the cable industry has increased cable operators’ operational and administrative expenses and limited their revenues. Cable operators are subject to variousnumerous laws and regulations including those covering the following:


the provision of high-speed Internet service, including net neutrality and transparency rules;
the provision of voice communications;
cable franchise renewals and transfers;
the provisioning and marketing of cable equipment and compatibility with new digital technologies;Internet equipment;
customer and employee privacy and data security;
limited rate regulation of video service;
copyright royalties for retransmitting broadcast signals;
when a cable system must carry a particular broadcast station and when it must first obtain retransmission consent to carry a broadcast station;
the provision of channel capacity to unaffiliated commercial leased access programmers;
limitations on our ability to enter into exclusive agreements with multiple dwelling unit complexes and control our inside wiring;
equal employment opportunity, opportunity;
emergency alert systems, disability access, pole attachments, commercial leased access and technical standards, standards;
marketing practices, customer service, and consumer protection; and
approval for mergers and acquisitions often accompanied by the imposition of restrictions and requirements on an applicant’s business in order to secure approval of the proposed transaction.


Legislators and regulators at all levels of government frequently consider changing, and sometimes do change, existing statutes, rules, regulations, or interpretations thereof, or prescribe new ones. Any future legislative, judicial, regulatory or administrative actions may increase our costs or impose additional restrictions on our businesses.

As a result of the closing of the Transactions, our businesses are subject to the conditions set forth in the FCC Order and the DOJ Consent Decree and those imposed by state utility commissions and local franchise authorities, and there can be no assurance that these conditions will not have an adverse effect on our businesses and results of operations.

In connection with the Transactions, the FCC Order, the DOJ Consent Decree, and the approvals from state utility commissions and local franchise authorities incorporated numerous commitments and voluntary conditions made by the parties and imposed numerous conditions on our businesses relating to the operation of our business and other matters. Among other things, (i) we are not permitted to charge usage-based prices or impose data caps and are prohibited from charging interconnection fees for qualifying parties; (ii) we are prohibited from entering into or enforcing any agreement with a programmer that forbids, limits or creates incentives to limit the programmer’s provision of content to OVD and cannot retaliate against programmers for licensing to OVDs; (iii) we are not able to avail ourself of other distributors’ MFN provisions if they are inconsistent with this prohibition; (iv) we must undertake a number of actions designed to promote diversity; (v) we appointed an independent compliance monitor and comply with a broad array of reporting requirements; and (vi) we must satisfy various other conditions relating to our Internet services, including building out an additional two million locations with access to a high-speed connection of at least 60 megabits per second, and implementing a reduced price high-speed Internet program for low income families. These and other conditions and commitments relating to the Transactions are of varying duration, ranging from three to seven years. In light of the breadth and duration of the conditions and potential changes in market conditions during the time the conditions and commitments are in effect, there can be no assurance that our compliance, and ability to comply, with the conditions will not have a material adverse effect on our business or results of operations.



24




Changes to existing statutes, rules, regulations, or interpretations thereof, or adoption of new ones, could have an adverse effect on our business.


There are ongoing efforts to amend or expand the federal, state, and local regulation of some of the services offered over our cable systems, which may compound the regulatory risks we already face. For example, with respect to our retail broadband Internet access service, the FCC has reclassified the service twice in the last few years, with the first change adding federal

24


regulatory obligations and the second change largely removing those new regulatory obligations. These changes reflectA change in Administration and a lacknew Congress in 2021 may result in the re-imposition of regulatory certainty in this business area, which may continue as a result of litigation, as well as future legislativeobligations, through legislation or administrative changes.regulation.


Other potential legislative and regulatory changes could adversely impact our business by increasing our costs and competition and limiting our ability to offer services in a manner that that would maximize our revenue potential. These changes could include, for example, the adoption of new privacy restrictions on our collection, use and disclosure of certain customer information, new data security and cybersecurity mandates that could result in additional network and information security requirements for our business, new restraints on our discretion over programming decisions, including the provision of public, educational and governmental access programming and unaffiliated, commercial leased access programming, new restrictions on the rates we charge for video programming and the marketing and packaging of that video programming and other services to consumers, changes to the cable industry’s compulsory copyright license to carry broadcast signals, new requirements to assure the availability of navigation devices (such as set-top boxes)digital receivers) from third partythird-party providers, new Universal Service Fund obligations on our provision of Internet service that would add to the cost of that service; increases in government-administered broadband subsidies to rural areas that could result in subsidized overbuilding of our more rural facilities, changes to the FCC's administration of spectrum, and changes in the regulatory framework for VoIP phone service, including the scope of regulatory obligations associated with our VoIP service and our ability to interconnect our VoIP service with incumbent providers of traditional telecommunications service.


If any of these pendingsuch laws andor regulations are enacted, they could affect our operations and require significant expenditures. We cannot predict future developments in these areas, and we are already subject to Charter-specific conditions regarding certain Internet practices as a result of the FCC’s approval of the Transactions, but any changes to the regulatory framework for our Internet, video Internet or VoIP services could have a negative impact on our business and results of operations.


It remains uncertain what rule changes, if any, will ultimately be adopted by Congress and the FCC and what operating or financial impact any such rules might have on us, including on our programming agreements, customer privacy and the user experience. In addition, the FCC’s Enforcement Bureau has beenFCC, the FTC, and various state agencies and attorney generals actively investigating certaininvestigate industry practices of various companies and imposingcould impose substantial forfeitures for alleged regulatory violations.


Tax legislation and administrative initiatives or challenges to our tax and fee positions could adversely affect our results of operations and financial condition.

We operate cable systems in locations throughout the United States and, as a result, we are subject to the tax laws and regulations of federal, state and local governments. From time to time, legislative and administrative bodies change laws and regulations that change our effective tax rate or tax payments. For instance, there are initiatives at the federal level to reverse the corporate tax cuts in the favorable Tax Cuts and Jobs Act of 2017. Certain states and localities have imposed or are considering imposing new or additional taxes or fees on our services or changing the methodologies or base on which certain fees and taxes are computed. Potential changes include additional taxes or fees on our services which could impact our customers, changes to income tax sourcing rules and other changes to general business taxes, central/unit-level assessment of property taxes and other matters that could increase our income, franchise, sales, use and/or property tax liabilities. For example, some local franchising authorities are seeking to impose franchise fee assessments on our broadband Internet access service (in addition to our video service), and more may do so in the future. If they do so, and challenges to such assessments are unsuccessful, it could adversely impact our costs. Although the FCC issued a decision precluding the imposition of such duplicative fees, that favorable decision is currently subject to judicial review. In addition, federal, state and local tax laws and regulations are extremely complex and subject to varying interpretations. There can be no assurance that our tax positions will not be challenged by relevant tax authorities or that we would be successful in any such challenge.

Our cable system franchises are subject to non-renewal or termination and are non-exclusive. The failure to renew a franchise or the grant of additional franchises in one or more key marketsservice areas could adversely affect our business.


Our cable systems generally operate pursuant to franchises, permits, and similar authorizations issued by a state or local governmental authority controlling the public rights-of-way. Many franchises establish comprehensive facilities and service requirements, as well as specific customer service standards and monetary penalties for non-compliance. In many cases, franchises are terminable if the franchisee fails to comply with significant provisions set forth in the franchise agreement governing system operations. Franchises are generally granted for fixed terms and must be periodically renewed. Franchising authorities may resist granting a renewal if either past performance or the prospective operating proposal is considered inadequate. Franchise authorities often demand concessions or other commitments as a condition to renewal. In some instances, local franchises have not been renewed at expiration, and we have operated and are operating under either temporary operating agreements or without a franchise while negotiating renewal terms with the local franchising authorities.



25


We cannot assure you that we will be able to comply with all significant provisions of our franchise agreements and certain of our franchisers have from time to time alleged that we have not complied with these agreements. Additionally, although historically we have renewed our franchises without incurring significant costs, we cannot assure you that we will be able to renew, or to renew as favorably, our franchises in the future. A termination of or a sustained failure to renew a franchise in one or more key marketsservice areas could adversely affect our business in the affected geographic area.


Our cable system franchises are non-exclusive. Consequently, local and state franchising authorities can grant additional franchises to competitors in the same geographic area or operate their own cable systems. In some cases, local government entities and municipal utilities may legally compete with us on more favorable terms. Potential competitors (like Google) have recently pursued and obtained local franchises that are more favorable than the incumbent operator’s franchise.


Tax legislation and administrative initiatives or challenges to our tax and fee positions could adversely affect our results of operations and financial condition.


25




We operate cable systems in locations throughout the United States and, as a result, we are subject to the tax laws and regulations of federal, state and local governments. From time to time, various legislative and/or administrative initiatives may be proposed that could adversely affect our tax positions. There can be no assurance that our effective tax rate or tax payments will not be adversely affected by these initiatives. Certain states and localities have imposed or are considering imposing new or additional taxes or fees on our services or changing the methodologies or base on which certain fees and taxes are computed. Potential changes include additional taxes or fees on our services which could impact our customers, changes to income tax sourcing rules and other changes to general business taxes, central/unit-level assessment of property taxes and other matters that could increase our income, franchise, sales, use and/or property tax liabilities. For example, some local franchising authorities are seeking to impose franchise fee assessments on our broadband Internet access service, and more may do so in the future. If they do so, and challenges to such assessments are unsuccessful, it could adversely impact our costs. In addition, federal, state and local tax laws and regulations are extremely complex and subject to varying interpretations. There can be no assurance that our tax positions will not be challenged by relevant tax authorities or that we would be successful in any such challenge.

Item 1B. Unresolved Staff Comments.


None.


Item 2. Properties.


Our principal physical assets consist of cable distribution plant and equipment, including signal receiving, encoding and decoding devices, headend reception facilities, distribution systems, and customer premise equipment for each of our cable systems.


Our cable plant and related equipment are generally attached to utility poles under pole rental agreements with local public utilities and telephone companies, and in certain locations are buried in underground ducts or trenches. We own or lease real property for signal reception sites, and own our service vehicles.


We generally lease space for business offices. Our headend and tower locations are located on owned or leased parcels of land, and we generally own the towers on which our equipment is located.


The physical components of our cable systems require maintenance as well as periodic upgrades to support the new services and products we introduce. See “Item 1. Business – Our Network Technology and Customer Premise Equipment.” We believe that our properties are generally in good operating condition and are suitable for our business operations.


Item 3. Legal Proceedings.


The legal proceedings information set forth in Note 2021 to the accompanying consolidated financial statements contained in “Part II. Item 8. Financial Statements and Supplementary Data” in this Annual Report on Form 10-K is incorporated herein by reference.


Item 4. Mine Safety Disclosures.


Not applicable.




26




PART II


Item 5. Market for Registrant’s Common Equity, Related Stockholder Matters and Issuer Purchases of Equity Securities.

(A)
Market Information


Charter’s Class A common stock is listed on the NASDAQ Global Select Market under the symbol “CHTR.”

The following table sets forth, for the periods indicated, the range of high and low last reported sale price per share of Charter’s Class A common stock on the NASDAQ Global Select Market.

Class A Common Stock
  High Low
2016    
First quarter $204.10
 $159.53
Second quarter $233.11
 $197.91
Third quarter $277.56
 $231.77
Fourth quarter $292.19
 $244.10
     
2017    
First quarter $333.15
 $285.77
Second quarter $353.03
 $313.11
Third quarter $402.50
 $328.67
Fourth quarter $371.09
 $316.29

(B)
Holders

As of December 31, 2017,2020, there were approximately 14,10111,200 holders of record of Charter’s Class A common stock and one holder of Charter's Class B common stock.

(C)
Dividends

Charter has not paid cash dividends on its common stock and does not intend to do so in the foreseeable future. During 2020, there were no unregistered sales of securities of the registrant.


(D) Securities Authorized for Issuance Under Equity Compensation Plans


The following information is provided as of December 31, 20172020 with respect to equity compensation plans:


Plan CategoryNumber of Securities to be Issued Upon Exercise of Outstanding Options, Warrants and RightsWeighted Average Exercise Price of Outstanding Warrants and RightsNumber of Securities Remaining Available for Future Issuance Under Equity Compensation Plans
Equity compensation plans approved by security holders10,493,576 (1)$316.86 13,840,616 (1)
Equity compensation plans not approved by security holders— $— — 
TOTAL10,493,576 (1)13,840,616 (1)
Plan Category Number of Securities to be Issued Upon Exercise of Outstanding Options, Warrants and Rights Weighted Average Exercise Price of Outstanding Warrants and Rights Number of Securities Remaining Available for Future Issuance Under Equity Compensation Plans
Equity compensation plans approved by security holders 12,039,412
(1) $200.07
 5,844,588
(1)
Equity compensation plans not approved by security holders 
  $
 
 
         
TOTAL 12,039,412
(1)   5,844,588
(1)


(1)This total does not include 9,517 shares issued pursuant to restricted stock grants made under our 2009 Stock Incentive Plan, which are subject to vesting based on continued employment and market conditions.

(1)    This total does not include 5,992 shares issued pursuant to restricted stock grants made under our 2019 Stock Incentive Plan, which are subject to vesting based on continued service.


27




For information regarding securities issued under our equity compensation plans, see Note 16 to our accompanying consolidated financial statements contained in “Part II. Item 8. Financial Statements and Supplementary Data.”


(E) Performance Graph


The performance graph below showsrequired by Item 5 will be included in Charter’s 2021 Proxy Statement (the “Proxy Statement”) under the cumulative total returnheadings “Compensation Discussion and Analysis,” or in amendment to this Annual Report on Charter’s Class A common stock for the period from December 31, 2012 through December 31, 2017, in comparison to the cumulative total return on Standard & Poor’s 500 IndexForm 10-K and a peer group consisting of the national cable operators that are most comparable to us in terms of size and nature of operations. The Company’s 2017 peer group consists of Verizon, Comcast, AT&T, T-Mobile, Sprint, Dish Network Corporation, Time Warner Inc., Viacom, Inc., CenturyLink, Inc., The Walt Disney Company, Liberty Global Plc, Cisco Systems, Inc., 21st Century Fox, Inc., BCE Inc. and CBS Corporation.  The 2017 peer group was created as a result of merger and acquisition activity that impacted our 2016 peer group index, which had consisted of Comcast and Legacy TWC, as well as to match the peer group utilizedis incorporated herein by our Compensation and Benefits Committee. The results shown assume that $100 was invested on December 31, 2012 and that all dividends were reinvested. These indices are included for comparative purposes only and do not reflect whether it is management’s opinion that such indices are an appropriate measure of the relative performance of the stock involved, nor are they intended to forecast or be indicative of future performance of Charter’s Class A common stock.reference.

(F)  Recent Sales of Unregistered Securities

During 2017, there were no unregistered sales of securities of the registrant.



28



(G)Purchases of Equity Securities by the Issuer


The following table presents Charter’s purchases of equity securities completed during the fourth quarter of 20172020 (dollars in millions, except per share data).
Period

Total Number of Shares Purchased (1)
Average Price Paid per Share
Total Number of Shares Purchased as Part of Publicly Announced Plans or Programs (2)
Approximate Dollar Value of Shares that May Yet Be Purchased Under the Plans or Programs (2)
October 1 - 31, 20201,960,781$633.73 1,953,774 $2,782
November 1 - 30, 20202,345,534$639.56 1,960,370 $3,070
December 1 - 31, 20202,584,716$656.22 2,582,981 $1,499

(1)Includes 7,007, 385,164 and 1,735 shares withheld from employees for the payment of taxes and exercise costs upon the exercise of stock options or vesting of other equity awards for the months of October, November and December 2020, respectively.
(2)During the three months ended December 31, 2020, Charter purchased approximately 6.5 million shares of its Class A common stock for approximately $4.2 billion. Charter Holdings purchased 0.9 million Charter Holdings common units from A/N at an average price per unit of $629.92, or $578 million during the three months ended December 31, 2020. As of December 31, 2020, Charter had remaining board authority to purchase an additional $1.5 billion of Charter’s Class A

27


Period

Total Number of Shares Purchased (1)
Average Price Paid per Share
Total Number of Shares Purchased as Part of Publicly Announced Plans or Programs (2)
Approximate Dollar Value of Shares that May Yet Be Purchased Under the Plans or Programs (2)
October 1 - 31, 20176,756,815$353.40
6,748,900
$2,566
November 1 - 30, 20173,506,402$335.97
3,495,881
$1,425
December 1 - 31, 20171,198,216$336.03
1,190,300
$1,083
common stock and/or Charter Holdings common units. In addition to open market purchases including pursuant to Rule 10b5-1 plans adopted from time to time, Charter may also buy shares of Charter Class A common stock, from time to time, pursuant to private transactions outside of its Rule 10b5-1 plan and any such repurchases may also trigger the repurchases from A/N pursuant to and to the extent provided in the Letter Agreement or Liberty pursuant to the stockholders' agreement. See "Part II. Item 7. Management's Discussion and Analysis of Financial Condition and Results of Operations — Liquidity and Capital Resources."

(1)
Includes 7,915, 10,521 and 7,916 shares withheld from employees for the payment of taxes and exercise costs upon the exercise of stock options or vesting of other equity awards for the months of October, November and December 2017, respectively.
(2)
During the three months ended December 31, 2017, Charter purchased approximately 11.4 million shares of its Class A common stock for approximately $4.0 billion. As of December 31, 2017, Charter had remaining board authority to purchase an additional $1.1 billion of Charter’s Class A common stock and/or Charter Holdings common units. Charter Holdings purchased 2.1 million Charter Holdings common units from A/N at an average price per unit of $354.18, or $743 million during the three months ended December 31, 2017. In addition to open market purchases including pursuant to Rule 10b5-1 plans adopted from time to time, Charter may also buy shares of Charter Class A common stock, from time to time, pursuant to private transactions outside of its Rule 10b5-1 plan and any such repurchases would also trigger the repurchases from A/N pursuant to and to the extent provided in the Letter Agreement (defined below). See "Part II. Item 7. Management's Discussion and Analysis of Financial Condition and Results of Operations — Liquidity and Capital Resources."


Item 6. Selected Financial Data.


The following table presents selected consolidated financial data for the periods indicated (dollars in millions, except per share data):


Years Ended December 31,
20202019201820172016
Statement of Operations Data:
Revenues$48,097 $45,764 $43,634 $41,581 $29,003 
Income from operations$8,405 $6,511 $5,221 $4,106 $2,456 
Interest expense, net$3,848 $3,797 $3,540 $3,090 $2,499 
Income before income taxes
$4,302 $2,431 $1,686 $1,028 $820 
Net income attributable to Charter shareholders$3,222 $1,668 $1,230 $9,895 $3,522 
Earnings per common share, basic$15.85 $7.60 $5.29 $38.55 $17.05 
Earnings per common share, diluted$15.40 $7.45 $5.22 $34.09 $15.94 
Weighted average shares outstanding, basic203,316,483 219,506,735 232,356,665 256,720,715 206,539,100 
Weighted average shares outstanding, diluted209,273,247 223,786,380 235,525,226 296,703,956 234,791,439 
Balance Sheet Data (end of period):
Investment in cable properties$136,848 $138,920 $141,564 $142,712 $144,396 
Total assets$144,206 $148,188 $146,130 $146,623 $149,067 
Total debt$82,752 $79,078 $72,827 $70,231 $61,747 
Total shareholders’ equity$30,281 $38,811 $44,272 $47,531 $50,366 
 Years Ended December 31,
 2017 2016 2015 2014 2013
Statement of Operations Data:         
Revenues$41,581
 $29,003
 $9,754
 $9,108
 $8,155
Income from operations (a)$4,106
 $2,456
 $1,114
 $971
 $909
Interest expense, net$3,090
 $2,499
 $1,306
 $911
 $846
Income (loss) before income taxes
$1,028
 $820
 $(331) $53
 $(49)
Net income (loss) attributable to Charter shareholders$9,895
 $3,522
 $(271) $(183) $(169)
Income (loss) per common share, basic$38.55
 $17.05
 $(2.68) $(1.88) $(1.83)
Income (loss) per common share, diluted$34.09
 $15.94
 $(2.68) $(1.88) $(1.83)
Weighted average shares outstanding, basic (b)256,720,715
 206,539,100
 101,152,647
 97,991,915
 92,169,292
Weighted average shares outstanding, diluted (b)296,703,956
 234,791,439
 101,152,647
 97,991,915
 92,169,292
          
Balance Sheet Data (end of period):         
Investment in cable properties$142,712
 $144,396
 $16,375
 $16,652
 $16,556
Total assets$146,623
 $149,067
 $39,316
 $24,388
 $17,129
Total debt$70,231
 $61,747
 $35,723
 $20,887
 $14,031
Total shareholders’ equity (deficit)$47,531
 $50,366
 $(46) $146
 $151
          
Other Financial Data:         
Ratio of earnings to fixed charges (c)1.33
 1.33
 N/A
 1.06
 N/A
Deficiency of earnings to cover fixed charges (c)N/A
 N/A
 $331
 N/A
 $49


29




(a)
The year ended December 31, 2016 has been restated to reflect the adoption of Accounting Standards Update (“ASU”) No. 2017-07, Improving the Presentation of Net Periodic Pension Cost and Net Periodic Postretirement Benefit Cost ("ASU 2017-07"). See Note 22 to our accompanying consolidated financial statements contained in “Part II. Item 8. Financial Statements and Supplementary Data.”
(b)Weighted average number of shares outstanding for the years ended December 31, 2015, 2014 and 2013 have been recast to reflect the application of the Parent Merger Exchange Ratio (as defined in the Merger Agreement). See Note 3 to our accompanying consolidated financial statements contained in “Part II. Item 8. Financial Statements and Supplementary Data.”
(c)Earnings include income (loss) before non-controlling interest and income taxes plus fixed charges. Fixed charges consist of interest expense and an estimated interest component of rent expense.


Comparability of the above information from year to year is affected by acquisitions and dispositions completed by us, including the Transactions. See “Part I. Item 1. Business” for a discussion regarding the Transactions.merger with TWC and acquisition of Bright House in 2016.


Item 7. Management’s Discussion and Analysis of Financial Condition and Results of Operations.


Reference is made to “Part I. Item 1A. Risk Factors” and “Cautionary Statement Regarding Forward-Looking Statements,” which describe important factors that could cause actual results to differ from expectations and non-historical information contained herein. In addition, the following discussion should be read in conjunction with the audited consolidated financial statements and accompanying notes thereto of Charter included in “Part II. Item 8. Financial Statements and Supplementary Data.”


Overview


We are the second largest cable operator in the United States and a leading broadband communications servicesconnectivity company providing video, Internet and voice services to approximately 27.2cable operator serving more than 31 million customers in 41 states through our Spectrum brand. Over an advanced high-capacity, two-way telecommunications network, we offer a full range of state-of-the-art residential and business customers at December 31, 2017. In addition, we sell videoservices including Spectrum Internet, TV, Mobile and onlineVoice. For small and medium-sized companies, Spectrum Business delivers the same suite of broadband products and services coupled with special features and applications to enhance productivity, while for larger businesses and government entities, Spectrum Enterprise provides highly customized, fiber-based solutions. Spectrum Reach delivers tailored advertising inventory to local, regional and national advertising customers and fiber-delivered communications and managed IT solutions to large enterprise customers.production for the modern media landscape. We also owndistribute award-winning news coverage, sports and operate regional sports networkshigh-quality original programming to our customers through Spectrum Networks and local sports, news and community channels and sell security and home management services in the residential marketplace.Spectrum Originals. See “Part I. Item 1. Business — Products and Services” for further description of these services, including customer statistics for different services.



28


The COVID-19 pandemic and measures taken to prevent its spread impacted our business and presented significant challenges throughout 2020. To reduce the transmission of COVID-19, federal, state and local governments implemented a wide range of restrictions on business and individual activities, including closures or limitations on the operations of businesses along with restrictions on large gatherings, travel and other actions to promote or enforce physical distancing. Despite these restrictions, we have continued to deliver our services uninterrupted across our footprint. The pandemic has significantly impacted how our customers use our products and services, how they interact with us, and how our employees work and provide services to our customers. The impacts of COVID-19 have significantly impacted our results of operations during the year ended December 31, 2020 and we expect that there will continue to be impacts through 2021.

Beginning in March 2020, we offered our customers a set of programs, including our Remote Education Offer (“REO”) pursuant to which new customers with students or educators in the household were eligible to receive our Internet service for free for 60 days; and the Keep Americans Connected (“KAC”) pledge which paused collection efforts and related disconnects for residential and small and medium business (“SMB”) customers with COVID-19 related payment challenges through June 30, 2020. These programs resulted in higher customer net additions in 2020 than prior year with retention rates for these customers similar to our average customer base.In an effort to assist COVID-19 impacted customers with overdue balances at the end of the KAC and certain state-mandated programs, we waived approximately $102 million of receivables which was recorded as a reduction of revenue.
The interruption of professional sports seasons resulted in $163 million lower programming expenses as a result of estimated sports rebates from sports programming networks as a result of canceled sporting events and a $217 million reduction in regulatory, connectivity and produced content costs as a result of a shortened 2020 baseball season and a delay to the start of the 2020-2021 basketball season which will push some expense that otherwise would have been recognized in 2020 to 2021 and beyond. In the first halfthird quarter of 2017,2020, we completedrecognized $218 million of estimated credits that we intend to provide on our customers' invoices related to the roll-outrebates to be received from sports programming networks. The difference between the estimated credits and the estimated rebates is due to an expected reduction in sports rights content costs which is being amortized over the life of SPPthe contract.
Economic conditions and temporary closures or reductions in operations of businesses resulted in reduced advertising spend and lower revenues from seasonal plans offered to Legacy TWCSMB and Legacy Bright House markets simplifyingEnterprise hospitality customers that have requested a reduced level of service due to temporary business closure or because these customers have reduced their service offering to their own customers ("Seasonal Plan"). Despite the economic conditions, we saw improved collections of residential customer receivables which we believe were enhanced by government stimulus benefits. We expect bad debt expense and churn in 2021 to return to pre-pandemic levels.
We increased wages for all hourly field operations and customer service call center employees and gave our offersemployees additional paid sick time for COVID-19-related illnesses and improvinga flex time program to address other COVID-19 issues. We also committed to raise our packagingminimum starting wage for hourly employees to $20 an hour over the next 2 years.
Through accelerated network capacity increases we have been able to respond to the significant increase in data demands on our network to enable social distancing through telecommuting and e-learning with usage by our Internet-only customers averaging over 600 gigabytes per month, up nearly 20% from the end of products, allowing2019.
WiFi access points were opened across our footprint for public use.
Requests from government, healthcare and educational institutions for new fiber connections, bandwidth upgrades and new services were prioritized.
We have invested significantly in our self-service infrastructure, and customers have accelerated the adoption of our digital self-service capabilities and self-installation program with nearly 80% of installations using the program.
A significant portion of our workforce was temporarily moved to remote work arrangements.
We enhanced safety protocols for field and other employees working outside their home.
We offered public access to our Spectrum News websites to ensure people have access to high-quality local news and information and donated significant airtime to run public service announcements to our entire footprint.

Our ability to successfully operate our business and deliver services during the COVID-19 pandemic is a result of investments we have made in our network, our employees and our systems. Our operating and investment strategy has allowed us to deliver more valuesustain and accelerate our customer and financial growth during the pandemic.

We cannot predict the ultimate impact of COVID-19 on our business, including the depth and duration of the economic impact to newhousehold formation and existing customers. Asgrowth, our residential and business customers’ ability to pay for our products and services including the impact of December 31, 2017, approximately 60%extended unemployment benefits and other stimulus packages and the long-term impact on our business, including from consumer behavior, after the pandemic is over. Some of the COVID-19 programs discussed above may result in incremental churn and bad debt in 2021 and may have accelerated demand into 2020. In addition, there is uncertainty regarding the impact of government emergency declarations, the ability of our residential customers aresuppliers and vendors to provide products and services to us, the pace of new housing construction, changes in an SPP package. Inbusiness spend in our local and national ad sales

29


business, the second halfeffects to our employees’ health and safety and resulting reorientation of 2017,our work activities, and the risk of limitations on the deployment and maintenance of our services (including by limiting our customer support and on-site service repairs and installations).

Although the ultimate impact of the COVID-19 pandemic cannot be predicted, we began converting the remaining Legacy TWC and Legacy Bright House analog markets to an all-digital platform enabling us to deliver more HD channels and higher Internet speeds. The bulk of this all-digital initiative will take place in 2018. Our corporate organization, as well as our marketing, sales and product development departments, are centralized. Field operations are managed through eleven regional areas, each designed to represent a combination of designated marketing areas. In 2017, we began migrating Legacy TWC and Legacy Bright Houseremain focused on driving customer care centers to Legacy Charter's model of using virtualized, U.S.-based in-house call centers. We are focused onrelationship growth by deploying superior products and serviceservices packaged with minimal service disruptions asattractive pricing. Further, we integrate our information technology and network operations. We intendexpect to continue to insourcedrive customer relationship growth through sales of bundled services and improving customer retention despite the Legacy TWCexpectation for continued losses of video and Legacy Bright House workforces inwireline voice customers.

Our Spectrum Mobile service is offered to customers subscribing to our call centersInternet service and inruns on Verizon's mobile network combined with Spectrum WiFi. In 2020, we launched 5G service offerings and refreshed our field operationsdevice offerings with new 5G models which we expect will contribute to leadcontinued growth of our mobile business. Our Spectrum Mobile BYOD program lowers the cost for consumers of switching mobile carriers, and reduces the short-term working capital impact of selling new mobile devices on installment plans. We also continue to lower customer churnexplore ways to drive even more mobile traffic to our network. In October 2020, we purchased approximately $464 million of CBRS PALs and intend to use the licenses along with unlicensed CBRS spectrum to build our own 5G mobile network which we plan to use in combination with our MVNO and WiFi network to enhance the customer’s experience and improve our cost structure.

We believe Spectrum-branded mobile services will drive higher sales of our core products, create longer customer lifetimes.

Our integration activities will continue in 2018 with the expectation that by 2019 we will have substantially integrated the practiceslives and systems of Legacy Charter, Legacy TWCincrease profitability and Legacy Bright House. In 2018, we will also launch our mobile product.cash flow over time. As a result of growth costs for aassociated with our new mobile product line, and implementing our operating strategy across Legacy TWC and Legacy Bright House, we cannot be certain that we will be able to grow revenues or maintain our margins at recent historical rates. During the years ended December 31, 2020 and 2019, our mobile product line increased revenues by $1.4 billion and $726 million, respectively, reduced Adjusted EBITDA by approximately $401 million and $520 million, respectively, and reduced free cash flow by approximately $1.1 billion and $1.2 billion, respectively. As we continue to grow our mobile services, we expect mobile Adjusted EBITDA will continue to be negative throughout 2021 primarily as a result of growth-related sales and marketing and other customer acquisition costs. We also expect to continue to see negative free cash flow from the timing of device-related cash flows when we sell the handset or tablet to customers pursuant to equipment installment plans and capital expenditures related to retail store build-outs.




30



The CompanyWe realized revenue, Adjusted EBITDA and income from operations during the periods presented as follows (in millions; all percentages are calculated using whole numbers. Minor differences may exist due to rounding).


Years ended December 31,
202020192020 vs. 2019 Growth
Revenues$48,097 $45,764 5.1 %
Adjusted EBITDA$18,518 $16,855 9.9 %
Income from operations$8,405 $6,511 29.1 %
 Years ended December 31, Growth
 2017 2016 2015 2017 over 2016 2016 over 2015
Actual         
Revenues$41,581
 $29,003
 $9,754
 43.4% 197.3%
Adjusted EBITDA$15,301
 $10,592
 $3,406
 44.5% 211.0%
Income from operations$4,106
 $2,456
 $1,114
 67.2% 120.5%
          
Pro Forma         
Revenues$41,581
 $40,023
 $37,394
 3.9% 7.0%
Adjusted EBITDA$15,301
 $14,464
 $13,004
 5.8% 11.2%
Income from operations(a)
$4,106
 $3,886
 $3,323
 5.7% 16.9%

(a)
Income from operations for the year ended December 31, 2016 has been reduced from what was previously reported by $899 million to reflect the adoption of pension accounting guidance, and on a pro forma basis, income from operations for the years ended December 31, 2016 and 2015 have been reduced from what was previously reported by $915 million and $73 million, respectively. For more information, see Note 22 to the accompanying consolidated financial statements contained in “Part II. Item 8. Financial Statements and Supplementary Data.”


Adjusted EBITDA is defined as consolidated net income (loss)attributable to Charter shareholders plus net income attributable to noncontrolling interest, net interest expense, income taxes, depreciation and amortization, stock compensation expense, loss on extinguishment of debt, (gain) loss on financial instruments, net, other pension benefits,(benefits) costs, net, other (income) expense, net and other operating (income) expenses, net, such as merger and restructuring costs, special charges and gain (loss)(gain) loss on sale or retirement of assets. See “—Use of Adjusted EBITDA and Free Cash Flow” for further information on Adjusted EBITDA and free cash flow.   


Growth in total revenue Adjusted EBITDA and income from operations was primarily due to the Transactions. On a pro forma basis, assuming the Transactions occurred as of January 1, 2015, total revenue growth was primarily due to growth in our residential Internet and commercial businesses. Revenue growth during 2017 was offset by lower advertising sales revenue due to a decrease in political and local advertising and an early contract termination benefit at Legacy TWC and Legacy Bright House in 2016. In addition to the items noted above,mobile customers. Adjusted EBITDA and income from operations growth on a pro forma basis was affectedimpacted by growth in revenue and increases in programmingoperating costs and in 2017, offset by decreases inexpenses, primarily mobile, costs to service customers and other operatingprogramming offset by lower sports rights content costs as a result of a shortened 2020 baseball season and expenses.a delayed start to the 2020-2021 basketball season. Income from operations on a pro forma basis was additionallyalso affected by increasesa decrease in depreciation and amortization as well as changes in merger and restructuring costs.expense.


Approximately 91%, 90% and 91% of our revenues for each of the years ended December 31, 2017, 20162020 and 2015, respectively,2019 are attributable to monthly subscription fees charged to customers for our Internet, video, Internet, voice, mobile and commercial services provided by our cable systems.as well as regional sports and news channels. Generally, these customer subscriptions may be discontinued by the customer at any time subject to a fee for certain commercial customers. The remaining 9%, 10% and 9% of revenue for fiscal years 2017, 2016 and 2015, respectively, is derived primarily from advertising revenues, franchise and other regulatory fee revenues (which are collected by us but then paid to local authorities), VODsales of mobile and pay-per-view programming, installation, video devices,

30


processing fees or reconnection fees charged to customers to commence or reinstate service, revenue from regional sportsinstallation, VOD and news channelspay-per-view programming, and commissions related to the sale of merchandise by home shopping services.


We incurred the following transition costs in connection with the Transactions (in millions).

 Years ended December 31,
 2017 2016 2015
Operating expenses$124
 $156
 $72
Other operating expenses$351
 $970
 $70
Interest expense$
 $390
 $521
Capital expenditures$489
 $460
 $115



31



Amounts included in transition operating expenses and transition capital expenditures represent incremental costs incurred to integrate the Legacy TWC and Legacy Bright House operations and to bring the three companies’ systems and processes into a uniform operating structure.  Costs are incremental and would not be incurred absent the integration.  Other operating expenses associated with the Transactions represent merger and restructuring costs and include advisory, legal and accounting fees, employee retention costs, employee termination costs and other exit costs.  Interest expense associated with the Transactions represents interest incurred on the CCO Safari II, CCO Safari III and CCOH Safari notes issued in advance of the closing of the Transactions, the proceeds of which were held in escrow to finance the Transactions.

Critical Accounting Policies and Estimates


Certain of our accounting policies require our management to make difficult, subjective and/or complex judgments. Management has discussed these policies with the Audit Committee of Charter’s board of directors, and the Audit Committee has reviewed the following disclosure. We consider the following policies to be the most critical in understanding the estimates, assumptions and judgments that are involved in preparing our financial statements, and the uncertainties that could affect our results of operations, financial condition and cash flows:


Property, plantCapitalization of labor and equipmentoverhead costs
Valuation and impairment of franchises and goodwill
Income taxes
Defined benefit pension plans

Capitalization of labor and overhead costs
Valuation and impairment of property, plant and equipment
Useful lives of property, plant and equipment
Intangible assets
Valuation and impairment of franchises
Valuation and impairment of goodwill
Valuation, impairment and amortization of customer relationships
Income taxes
Litigation
Programming agreements
Pension plans

In addition, there are other items within our financial statements that require estimates or judgment that are not deemed critical, such as the allowance for doubtful accounts and valuations of our financial instruments, but changes in estimates or judgment in these other items could also have a material impact on our financial statements.

Property, plant and equipment

The cable industry is capital intensive, and a large portion of our resources are spent on capital activities associated with extending, rebuilding, and upgrading our cable network. As of December 31, 2017 and 2016, the net carrying amount of our property, plant and equipment (consisting primarily of cable distribution systems) was approximately $33.9 billion (representing 23% of total assets) and $33.0 billion (representing 22% of total assets), respectively. Total capital expenditures for the years ended December 31, 2017, 2016 and 2015 were approximately $8.7 billion, $5.3 billion and $1.8 billion, respectively.

Capitalization of labor and overhead costs. Costs associated with network construction or upgrades, initial placement of the customer drop to the dwelling and the initial placement of outlets within a dwelling along with the costs associated with the initial deployment of new customer premise equipment necessary to provide Internet, video Internet or voice services, are capitalized.  Costs capitalized include materials, direct labor and certain indirect costs.  These indirect costs are associated with the activities of personnel who assist in installation activities, and consist of compensation and overhead costs associated with these support functions.  While our capitalization is based on specific activities, once capitalized, we track these costs on a composite basis by fixed asset category at the cable system level, and not on a specific asset basis.  For assets that are sold or retired, we remove the estimated applicable cost and accumulated depreciation.  The costs of disconnecting service and removing customer premise equipment from a dwelling and the costs to reconnect a customer drop or to redeploy previously installed customer premise equipment are charged to operating expense as incurred. Costs for repairs and maintenance are charged to operating expense as incurred, while plant and equipment replacement, including replacement of certain components, betterments, and replacement of cable drops and outlets, are capitalized.


We make judgments regarding the installation and construction activities to be capitalized. We capitalized direct labor and overhead of $1.6 billion for each of the years ended December 31, 2020 and 2019. We capitalize direct labor and overhead using standards developed from actual costs and applicable operational data. We calculate standards annually (or more frequently if circumstances dictate) for items such as the labor rates, overhead rates, and the actual amount of time required to perform a capitalizable activity. For example, the standard amounts of time required to perform capitalizable activities are based on studies of the time required to perform such activities. Overhead rates are established based on an analysis of the nature of costs incurred


32



in support of capitalizable activities, and a determination of the portion of costs that is directly attributable to capitalizable activities. The impact of changes that resulted from these studies were not material in the periods presented.


Labor costs directly associated with capital projects are capitalized. Capitalizable activities performed in connection with installations include such activities as:


dispatching a “truck roll” to the customer’s dwelling or business for service connection or placement of new equipment;
costs to package and ship new equipment to a customer's home for self-installation;
verification of serviceability to the customer’s dwelling or business (i.e., determining whether the customer’s dwelling is capable of receiving service by our cable network);
customer premise activities performed by in-house field technicians and third-party contractors in connection with the installation, replacement and betterment of equipment and materials to enable Internet, video Internet or voice services; and
verifying the integrity of the customer’s network connection by initiating test signals downstream from the headend to the customer premise equipment, as well as testing signal levels at the utility pole or pedestal.


Judgment is required to determine the extent to which overhead costs incurred result from specific capital activities, and therefore should be capitalized. The primary costs that are included in the determination of the overhead rate are (i) employee benefits and payroll taxes associated with capitalized direct labor, (ii) direct variable costs associated with capitalizable activities, (iii) the cost of support personnel, such as care personnel and dispatchers, who assist with capitalizable installation activities, and (iv) indirect costs directly attributable to capitalizable activities.


31



While we believe our existing capitalization policies are appropriate, a significant change in the nature or extent of our system activitiesoperating practices could affect management’s judgment about the extent to which we should capitalize direct labor or overhead in the future. We monitor the appropriateness of our capitalization policies, and perform updates to our internal studies on an ongoing basis to determine whether facts or circumstances warrant a change to our capitalization policies. We capitalized direct labor and overhead of $1.7 billion, $991 million and $420 million, respectively, for the years ended December 31, 2017, 2016 and 2015.


Valuation and impairment of property, plant and equipment. We evaluate the recoverability of our property, plant and equipment upon the occurrence of events or changes in circumstances indicating that the carrying amount of an asset may not be recoverable. Such events or changes in circumstances could include such factors as the impairment of our indefinite life assets, changes in technological advances, fluctuations in the fair value of such assets, adverse changes in relationships with local franchise authorities, adverse changes in market conditions, or a deterioration of current or expected future operating results. A long-lived asset is deemed impaired when the carrying amount of the asset exceeds the projected undiscounted future cash flows associated with the asset. No impairments of long-lived assets to be held and used were recorded in the years ended December 31, 2017, 2016 and 2015.franchises


We utilize the cost approach as the primary method used to establish fair value for our property, plant and equipment in connection with business combinations.  The cost approach considers the amount required to replace an asset by constructing or purchasing a new asset with similar utility, then adjusts the value in consideration of physical depreciation and functional and economic obsolescence as of the valuation date. The cost approach relies on management’s assumptions regarding current material and labor costs required to rebuild and repurchase significant components of our property, plant and equipment along with assumptions regarding the age and estimated remaining useful lives of our property, plant and equipment.

Useful lives of property, plant and equipment. We evaluate the appropriateness of estimated useful lives assigned to our property, plant and equipment, based on annual analysis of such useful lives, and revise such lives to the extent warranted by changing facts and circumstances. Any changes in estimated useful lives as a result of this analysis are reflected prospectively beginning in the period in which the study is completed. Our analysis of useful lives in 2017 did not indicate any significant changes in useful lives.  The effect of a one-year decrease in the weighted average remaining useful life of our property, plant and equipment as of December 31, 2017 would be an increase in annual depreciation expense of approximately $943 million.  The effect of a one-year increase in the weighted average remaining useful life of our property, plant and equipment as of December 31, 2017 would be a decrease in annual depreciation expense of approximately $1.4 billion.



33



Depreciation expense related to property, plant and equipment totaled $7.8 billion, $5.0 billion and $1.9 billion for the years ended December 31, 2017, 2016 and 2015, respectively, representing approximately 21%, 19% and 21% of costs and expenses, respectively. Depreciation is recorded using the straight-line composite method over management’s estimate of the useful lives of the related assets as listed below:

Cable distribution systems8-20 years
Customer premise equipment and installations3-8 years
Vehicles and equipment4-9 years
Buildings and improvements15-40 years
Furniture, fixtures and equipment7-10 years

Intangible assets

Valuation and impairment of franchises.The net carrying value of franchises as of both December 31, 20172020 and 20162019 was approximately$67.3 billion (representing 46% of total assets) and $67.3 billion (representing 47% and 45% of total assets), respectively. assets, respectively). Franchise assets are aggregated into essentially inseparable units of accounting to conduct valuations.The units of accounting generally represent geographical clustering of our cable systems into groups.For more information and a complete discussion of how we value and test franchise assets for impairment, see Note 65 to the accompanying consolidated financial statements contained in “Part II. Item 8. Financial Statements and Supplementary Data.”
We perform an impairment assessment of franchise assets annually or more frequently as warranted by events or changes in circumstances. We performed a qualitative assessment in 2017.2020. Our assessment included consideration of a fair value appraisal performed for tax purposes in the beginning of 2017 as of a December 31, 2016 valuation date (the "Appraisal") along with a multitude of factors that affect the fair value of our franchise assets. Examples of such factors include environmental and competitive changes within our operating footprint, actual and projected operating performance, the consistency of our operating margins, equity and debt market trends, including changes in our market capitalization, and changes in our regulatory and political landscape, among other factors. Based on our assessment, we concluded that it was more likely than not that the estimated fair values of our franchise assets equals or exceeds their carrying values and that a quantitative impairment test is not required.


The Appraisal indicated that the fair value of our franchise assets exceeded carrying value by more than 40% in the aggregate. At our unit of accounting level for franchise asset impairment testing, the amount by which fair value exceeded carrying value varied based on the extent to which the unit of accounting was comprised of operations acquired in 2016. For units of accounting comprised entirely or substantially of newly-acquired operations, the Appraisal fair value exceeded carrying value by a range of 16% to 46% due to the recency of the Transactions, while fair value for units of accounting comprised of at least 25% Legacy Charter operations, exceeded carrying value by a range of 29% to 264%.
Valuation and impairment of goodwill.goodwill

The net carrying value of goodwill as of both December 31, 20172020 and 20162019 was approximately $29.6 billion (representing 20% of total assets) and $29.5 billion (representing 20%. We have determined that we have one reporting unit for purposes of total assets), respectively.the assessment of goodwill impairment. For more information and a complete discussion on how we test goodwill for impairment, see Note 65 to the accompanying consolidated financial statements contained in “Part II. Item 8. Financial Statements and Supplementary Data.” We perform our impairment assessment of goodwill annually as of November 30. As with our franchise impairment testing, we elected to perform a qualitative assessment of goodwill in 2017 which included the fair value appraisal and other factors described above. Based on the Appraisal, we determined that the fair value of our goodwill exceeded carrying value by approximately 53%.2020. Given the completion of the assessment and absence of significant adverse changes in factors impacting our fair value estimates, we concluded that it is more likely than not that our goodwill is not impaired.


Valuation, impairment and amortization of customer relationships.The net carrying value of customer relationships asIncome taxes

As of December 31, 2017 and 2016 was approximately $12.0 billion (representing 8% of total assets) and $14.6 billion (representing 10% of total assets), respectively. Amortization expense related to customer relationships for the years ended December 31, 2017, 2016 and 2015 was approximately $2.7 billion, $1.9 billion and $249 million, respectively. No impairment of customer relationships was recorded in the years ended December 31, 2017, 2016 and 2015. For more information and a complete discussion on our valuation methodology and amortization method, see Note 6 to the accompanying consolidated financial statements contained in “Part II. Item 8. Financial Statements and Supplementary Data.”

Income taxes

As of December 31, 2017,2020, Charter had approximately $10.9$5.3 billion of federal tax net operating loss carryforwards resulting in a gross deferred tax asset of approximately $2.3 billion.$1.1 billion. These losses resulted from the operations of Charter Holdco and its subsidiaries and from loss carryforwards received as a result of the TWC Transaction.merger with TWC. Federal tax net operating loss carryforwards


34



expire in the years 20182022 through 2035. In addition, as of December 31, 2017,2020, Charter had state tax net operating loss carryforwards, resulting in a gross deferred tax asset (net of federal tax benefit) of approximately $359 million.$223 million. State tax net operating loss carryforwards generally expire in the years 20182021 through 2037.2040.  Such tax loss carryforwards can accumulate and be used to offset Charter’s future taxable income. As of After December 31, 2017, all2020, $676 million of Charter's federal tax loss carryforwards are subject to Section 382 and other restrictions. Pursuant to these restrictions, Charter estimates that approximately $8.7 billion in 2018, $654 million in 2019 and an additional $226 million annually over each of the next fivethree years of federal tax loss carryforwards, should become unrestricted and available for Charter’s use. An additional $415 million is currently subject to a valuation allowance. Charter’s state tax loss carryforwards are subject to similar but varying restrictions.

Income tax benefit for the year ended December 31, 2017 was recognized primarily as a result of the enactment of the Tax Cuts & Jobs Act (“Tax Reform”) in December 2017. Among other things, the primary provisions of Tax Reform impacting us are the reductions to the U.S. corporate income tax rate from 35% to 21% and temporary 100% bonus depreciation for certain assets. The change in tax law required us to remeasure existing net deferred tax liabilities using the lower rate in the period of enactment resulting in an income tax benefit of approximately $9.3 billion to reflect these changes in the year ended December 31, 2017. We have reported provisional amounts for the income tax effects of Tax Reform for which the accounting is incomplete but a reasonable estimate could be determined. There were no specific impacts of Tax Reform that could not be reasonably estimated which we accounted for under prior tax law. Based on a continued analysis of the estimates and further guidance on the application of the law, it is anticipated that additional revisions may occur throughout the allowable measurement period. Overall, the changes due to Tax Reform will favorably affect income tax expense on future U.S. earnings.


In assessing the realizability of deferred tax assets, management considers whether it is more likely than not that some portion or all of the deferred tax assets will be realized. In evaluating the need for a valuation allowance, management takes into account various factors, including the expected level of future taxable income, available tax planning strategies and reversals of existing taxable temporary differences. Due to Legacy Charter’s history of losses, Legacy Charter was historically unable to assume future taxable income in its analysis and accordingly valuation allowances were established against the deferred tax assets, net of deferred tax liabilities, from definite-lived assets for book accounting purposes. However, as a result of the TWC Transaction in 2016, deferred tax liabilities resulting from the acquisition accounting increased significantly and future taxable income that will result from the reversal of existing temporary differences for which deferred tax liabilities are recognized, is sufficient to conclude it is more likely than not that we will realize substantially all of our deferred tax assets. As a result, in 2016 Charter reversed approximately $3.3 billion of its valuation allowance and recognized a corresponding income tax benefit in the consolidated statements of operations for the year ended December 31, 2016. Approximately $87$9 million of valuation allowance associated with federal tax net operatingcapital loss carryforwards and approximately $50$23 million of valuation allowance associated with state tax loss carryforwards and other miscellaneous deferred tax assets remains on the December 31, 20172020 consolidated balance sheet.


In determining our tax provision for financial reporting purposes, we establish a reserve for uncertain tax positions unless such positions are determined to be “more likely than not” of being sustained upon examination, based on their technical merits. In evaluating whether a tax position has met the more-likely-than-not recognition threshold, we presume the position will be examined by the appropriate taxing authority that has full knowledge of all relevant information. A tax position that meets the more-likely-than-not recognition threshold is measured to determine the amount of benefit to be recognized in our financial statements. The tax position is measured as the largest amount of benefit that has a greater than 50% likelihood of being

32


realized when the position is ultimately resolved. There is considerable judgment involved in determining whether positions taken on the tax return are “more likely than not” of being sustained. We adjust our uncertain tax reserve estimates periodically because of ongoing examinations by, and settlements with, the various taxing authorities, as well as changes in tax laws, regulations and interpretations.


No tax years for Charter Charter Holdings or Charter Holdco for income tax purposes, are currently under examination by the IRS. Charter and Charter Holdings'Internal Revenue Service ("IRS") for income tax purposes. Charter's 2016 and 2017through 2020 tax years remain open for examination and assessment. Legacy Charter’s tax years ending 2014 through the short period return dated May 17, 2016 remain subject(prior to examinationthe merger with TWC and assessment. Yearsacquisition of Bright House) and prior to 2014years remain open solely for purposes of examination of Legacy Charter’s loss and credit carryforwards. The IRS is currently examining LegacyCharter Holdings’ income tax return for 2016. Charter Holdings’ 2017 through 2020 tax years remain open for examination and assessment. The IRS is currently examining TWC’s income tax returns for 2011 through 2014. Legacy TWC’s tax year 2015 remains subject to examination and assessment. Prior to Legacy TWC’s separation from Time Warner Inc. (“Time Warner”) in March 2009, (the “Separation”), Legacy TWC was included in the consolidated U.S. federal and certain state income tax returns of Time Warner. The IRS is currently examininghas examined Time Warner’s 2008 through 2010 income tax returns. Time Warner’s income tax returns for 2005 to 2007, whichand the results are periods prior to the Separation, were settled with the exception of an immaterial item that has been referred to the IRS Appeals Division. We dounder appeal. The Company does not anticipate that these examinations will have a material impact on ourthe Company’s consolidated financial position or results of operations. In addition, we arethe Company is also subject to ongoing examinations of ourthe Company’s tax returns by state and local tax authorities for various periods. Activity related to these state and local examinations did not have a material impact on our consolidated financial position or results of operations during the year ended December 31, 2017,2020, nor do we anticipate a material impact in the future.




35



Litigation

Legal contingencies have a high degree of uncertainty. When a loss from a contingency becomes estimable and probable, a reserve is established. The reserve reflects management’s best estimate of the probable cost of ultimate resolution of the matter and is revised as facts and circumstances change. A reserve is released when a matter is ultimately brought to closure or the statute of limitations lapses. We have established reserves for certain matters. Although these matters are not expected individually to have a material adverse effect on our consolidated financial condition, results of operations or liquidity, such matters could have, in the aggregate, a material adverse effect on our consolidated financial condition, results of operations or liquidity.

Programming agreements
We exercise judgment in estimating programming expense associated with certain video programming contracts. Our policy is to record video programming costs based on the substance of our contractual agreements with our programming vendors, which are generally multi-year agreements that provide for us to make payments to the programming vendors at agreed upon market rates based on the number of customers to which we provide the programming service. If a programming contract expires prior to the parties’ entry into a new agreement and we continue to distribute the service, we estimate the programming costs during the period there is no contract in place. In doing so, we consider the previous contractual rates, inflation and the status of the negotiations in determining our estimates. When the programming contract terms are finalized, an adjustment to programming expense is recorded, if necessary, to reflect the terms of the new contract. We also make estimates in the recognition of programming expense related to other items including the allocation of consideration exchanged between the parties among the various items in multiple-element transactions.
Judgment is also involved when we enter into agreements that result in us receiving cash consideration from the programming vendor, usually in the form of advertising sales, channel positioning fees, launch support or marketing support. In these situations, we must determine based upon facts and circumstances if such cash consideration should be recorded as revenue, a reduction in programming expense or a reduction in another expense category (e.g., marketing).

PensionDefined benefit pension plans


We sponsor two qualified and unqualified defined benefit pension plans the TWC Pension Plan and the TWC Union Pension Plan (collectively, the “TWC Pension Plans”), that provide pension benefits to a majority of Legacyemployees who were employed by TWC employees. We also provide a nonqualified defined benefit pension plan for certain employees underbefore the TWC Excess Pension Plan.merger with TWC. As of December 31, 2017,2020, the accumulated benefit obligation and fair value of plan assets for the TWC Pension Plans was $3.6$3.7 billion and $3.3$3.5 billion, respectively, and the net underfunded liability of the TWC Pension Plans was recorded as a $1 million noncurrent asset, $5 million current liability and $292$222 million long-term liability. As of December 31, 2016,2019, the accumulated benefit obligation and fair value of plan assets for the TWC Pension Plans was $3.3$3.4 billion and $2.9$3.2 billion, respectively, and the net underfunded liability of the TWC Pension Plans was recorded as a $1 million noncurrent asset, $6$4 million current liability and $309$160 million long-term liability.


Pension benefits are based on formulas that reflect the employees’ years of service and compensation during their employment period. Actuarial gains or losses are changes in the amount of either the benefit obligation or the fair value of plan assets resulting from experience different from that assumed or from changes in assumptions. We have elected to follow a mark-to-market pension accounting policy for recording the actuarial gains or losses annually during the fourth quarter, or earlier if a remeasurement event occurs during an interim period. We use a December 31 measurement date for our pension plans.


We recognized net periodic pension benefitscosts of $1$66 million and $813$69 million in 20172020 and 2016,2019, respectively. Net periodic pension benefit or expense is determined using certain assumptions, including the expected long-term rate of return on plan assets, discount rate and mortality assumptions. We determined the discount rate used to compute pension expense based on the yield of a large population of high-quality corporate bonds with cash flows sufficient in timing and amount to settle projected future defined benefit payments. In developing the expected long-term rate of return on assets, we considered the current pension portfolio’s composition, past average rate of earnings, and our asset allocation targets. We used a discount rate of 4.20% from January 1, 20172.70% to September 30, 2017 and 3.88% from October 1, 2017 todetermine the December 31, 2017 to compute 20172020 pension expense.plan benefit obligation. A decrease in the discount rate of 25 basis points would result in a $173$153 million increase in our pension plan benefit obligation as of December 31, 20172020 and net periodic pension expense recognized in 20172020 under our mark-to-market accounting policy. OurThe expected long-term rate of return on plan assets used to compute 2017determine net periodic pension expense was 6.50%benefit for the year ended December 31, 2021 is expected to be 5.00%. A decrease in the expected long-term rate of return of 25 basis points from 6.50% to 6.25%4.75%, while holding all other assumptions constant, would result in an increase in our 20182021 net periodic pension expense of approximately $8 million. See Note 2122 to the accompanying consolidated financial statements contained in “Part II. Item 8. Financial Statements and Supplementary Data” for additional discussion on these assumptions.





3633




Results of Operations


A discussion of changes in our results of operations during the year ended December 31, 2019 compared to the year ended December 31, 2018 has been omitted from this Annual Report on Form 10-K, but may be found in “Item 7. Management’s Discussion and Analysis of Financial Condition and Results of Operations” in our Annual Report on Form 10-K for the year ended December 31, 2019, filed with the SEC on January 31, 2020, which is available free of charge on the SECs website at www.sec.gov and on our investor relations website at ir.charter.com.

The following table sets forth the consolidated statements of operations for the periods presented (dollars in millions, except per share data):


Year Ended December 31,
20202019
Revenues$48,097 $45,764 
Costs and Expenses:
Operating costs and expenses (exclusive of items shown separately below)29,930 29,224 
Depreciation and amortization9,704 9,926 
Other operating expenses, net58 103 
39,692 39,253 
Income from operations8,405 6,511 
Other Income (Expenses):
Interest expense, net(3,848)(3,797)
Loss on extinguishment of debt(143)(25)
Loss on financial instruments, net(15)(54)
Other pension costs, net(66)(69)
Other expense, net(31)(135)
(4,103)(4,080)
Income before income taxes4,302 2,431 
Income tax expense(626)(439)
Consolidated net income3,676 1,992 
Less: Net income attributable to noncontrolling interests(454)(324)
Net income attributable to Charter shareholders$3,222 $1,668 
EARNINGS PER COMMON SHARE ATTRIBUTABLE TO CHARTER SHAREHOLDERS:
Basic$15.85 $7.60 
Diluted$15.40 $7.45 
Weighted average common shares outstanding, basic203,316,483 219,506,735 
Weighted average common shares outstanding, diluted209,273,247 223,786,380 
 Year Ended December 31,
 201720162015
Revenues$41,581
 $29,003
 $9,754
      
Costs and Expenses:     
Operating costs and expenses (exclusive of items shown separately below)26,541
 18,655
 6,426
Depreciation and amortization10,588
 6,907
 2,125
Other operating expenses, net346
 985
 89
 37,475
 26,547
 8,640
Income from operations4,106
 2,456
 1,114
      
Other Expenses:     
Interest expense, net(3,090) (2,499) (1,306)
Loss on extinguishment of debt(40) (111) (128)
Gain (loss) on financial instruments, net69
 89
 (4)
Other pension benefits1
 899
 
Other expense, net(18) (14) (7)
 (3,078) (1,636) (1,445)
      
Income (loss) before income taxes1,028
 820
 (331)
Income tax benefit9,087
 2,925
 60
Consolidated net income (loss)10,115
 3,745
 (271)
Less: Net income attributable to noncontrolling interests(220) (223) 
Net income (loss) attributable to Charter shareholders$9,895
 $3,522
 $(271)
      
EARNINGS (LOSS) PER COMMON SHARE ATTRIBUTABLE TO CHARTER SHAREHOLDERS:     
Basic$38.55
 $17.05
 $(2.68)
Diluted$34.09
 $15.94
 $(2.68)
      
Weighted average common shares outstanding, basic256,720,715
 206,539,100
 101,152,647
Weighted average common shares outstanding, diluted296,703,956
 234,791,439
 101,152,647


Revenues.Total revenues grew $12.6$2.3 billion or 43.4% in5.1% during the year ended December 31, 20172020 as compared to 2016 and grew $19.2 billion or 197.3% in the year ended December 31, 2016 as compared2019 primarily due to2015. Revenue growth primarily reflects the Transactions and increases in the number of residential Internet and commercial businessmobile customers, price adjustments as well as growth in expanded basic video penetrationand higher political advertising sales offset by lower local advertising revenues as a decrease in limited basicresult of COVID-19, $218 million of estimated customer credits to be issued to our video customers. The Transactions increased revenues for the years ended 2017customers due to canceled sporting events and 2016 as compared$102 million of waived receivables related to the corresponding prior periods by approximately $11.4 billionKAC and $18.6 billion, respectively. On a pro forma basis, assuming the Transactions occurred as of January 1, 2015, total revenue growth was 3.9% and 7.0% for the years ended December 31, 2017 and 2016 as compared to the corresponding prior periods.certain state-mandated programs.





3734




Revenues by service offering were as follows (dollars in millions; all percentages are calculated using whole numbers. Minor differences may exist due to rounding):


Years ended December 31,
20202019% Growth
Internet$18,521 $16,667 11.1 %
Video17,432 17,607 (1.0)%
Voice1,806 1,920 (5.9)%
Residential revenue37,759 36,194 4.3 %
Small and medium business3,964 3,868 2.5 %
Enterprise2,468 2,556 (3.5)%
Commercial revenue6,432 6,424 0.1 %
Advertising sales1,699 1,568 8.3 %
Mobile1,364 726 87.9 %
Other843 852(0.9)%
$48,097 $45,764 5.1 %
The increase in Internet revenues from our residential customers was attributable to the following (dollars in millions):
 Years ended December 31, Years ended December 31,
 Actual Pro Forma
 2017 2016 2015 2017 vs. 2016 Growth 2016 vs. 2015 Growth 2017 2016 2015 2017 vs. 2016 Growth 2016 vs. 2015 Growth
Video$16,641
 $11,967
 $4,587
 39.1% 160.9% $16,641
 $16,390
 $16,029
 1.5 % 2.3%
Internet14,105
 9,272
 3,003
 52.1% 208.7% 14,105
 12,688
 11,295
 11.2 % 12.3%
Voice2,542
 2005
 539
 26.8% 272.2% 2,542
 2,905
 2,842
 (12.5)% 2.2%
Residential revenue33,288
 23,244
 8,129
 43.2% 185.9% 33,288
 31,983
 30,166
 4.1 % 6.0%
                    
Small and medium business3,686
 2,480
 764
 48.6% 224.7% 3,686
 3,409
 3,009
 8.1 % 13.3%
Enterprise2,210
 1,429
 363
 54.7% 293.0% 2,210
 2,025
 1,818
 9.1 % 11.4%
Commercial revenue5,896
 3,909
 1,127
 50.8% 246.7% 5,896
 5,434
 4,827
 8.5 % 12.6%
                    
Advertising sales1,510
 1235
 309
 22.3% 300.3% 1,510
 1,696
 1,524
 (10.9)% 11.3%
Other887
 615
 189
 44.1% 225.0% 887
 910
 877
 (2.6)% 4.0%
 $41,581
 $29,003
 $9,754
 43.4% 197.3% $41,581
 $40,023
 $37,394
 3.9 % 7.0%

2020 compared to 2019
Increase in average residential Internet customers$1,267 
Increase related to rate, product mix and allocation changes587 
$1,854 

Residential Internet customers grew by 2,115,000 in 2020 compared to 2019. The increase related to rate, product mix and allocation changes was primarily due to price adjustments including promotional roll-off offset by a $34 million reduction related to the KAC and certain state-mandated program credits.

Video revenues consist primarily of revenues from basic and digital video services provided to our residential customers, as well as franchise fees, equipment service fees and video installation revenue. Residential video customers decreased by 292,000 in 2017 and, excluding the impacts of the Transactions, increased by 42,000 in 2016. The increasesdecrease in video revenues arewas attributable to the following (dollars in millions):


2020 compared to 2019
Estimated customer credits due to COVID-19$(277)
Decrease in average residential video customers(229)
Decrease in video on demand and pay-per-view(28)
Increase related to rate, product mix and allocation changes359 
$(175)
 2017 compared to 2016 2016 compared to 2015
Bundle revenue allocation and price adjustments$383
 $103
Increase (decrease) in VOD and pay-per-view35
 (22)
Increase (decrease) in average basic video customers(179) 35
TWC Transaction3,806
 6,263
Bright House Transaction629
 1,001
 $4,674
 $7,380


OnWe recorded $218 million of estimated customer credits related to canceled sporting events during the year ended December 31, 2020 and $59 million of customer credits related to KAC and certain state-mandated programs. The increase related to rate, product mix and allocation changes was primarily due to price adjustments including annual increases and promotional roll-off, partly offset by a pro forma basis, assuming the Transactions occurred ashigher mix of January 1, 2015, residentiallower cost video packages within our video customer base. Residential video customers decreasedincreased by 226,00019,000 in 2016 and the increases2020 compared to 2019.

35



The decrease in videovoice revenues isfrom our residential customers was attributable to the following (dollars in millions):


2020 compared to 2019
Decrease in average residential voice customers$(88)
Decrease related to rate, product mix and allocation changes(26)
$(114)
 2017 compared to 2016 2016 compared to 2015
Bundle revenue allocation and price adjustments$513
 $498
Increase (decrease) in VOD and pay-per-view32
 (69)
Decrease in average basic video customers(294) (68)
 $251
 $361




38



Residential Internetwireline voice customers grewdecreased by 1,171,000228,000 in 20172020 compared to 2019. The decrease related to rate, product mix and excluding the impacts of the Transactions, grew by 461,000 customers in 2016. The increases in Internet revenues from our residential customers are attributableallocation changes was primarily due to value-based pricing and a $4 million reduction related to the following (dollarsKAC and certain state-mandated program credits

The increase in millions):

 2017 compared to 2016 2016 compared to 2015
Increase in average residential Internet customers$599
 $284
Price adjustments, bundle revenue allocation and service level changes395
 62
TWC Transaction3,268
 5,063
Bright House Transaction571
 860
 $4,833
 $6,269

On a pro forma basis, assuming the Transactions occurred as of January 1, 2015, residential Internet customers increased by 1,463,000 in 2016 and the increases in InternetSMB commercial revenues iswas attributable to the following (dollars in millions):


2020 compared to 2019
Increase in SMB customers$199 
Decrease related to rate and product mix changes(103)
$96 
 2017 compared to 2016 2016 compared to 2015
Increase in average residential Internet customers$818
 $957
Price adjustments, bundle revenue allocation and service level changes599
 436
 $1,417
 $1,393


Residential voice customers grew by 100,000 in 2017 and, excluding the impacts of the Transactions, grew by 95,000 customers in 2016. The increases in voice revenues from our residential customers is attributable to the following (dollars in millions):

 2017 compared to 2016 2016 compared to 2015
Increase in average residential voice customers$27
 $28
Bundle revenue allocation and price adjustments(319) (18)
TWC Transaction707
 1,247
Bright House Transaction122
 209
 $537
 $1,466

On a pro forma basis, assuming the Transactions occurred as of January 1, 2015, residential voiceSMB customers increased by 368,00093,000 in 20162020 compared to 2019. The decrease related to rate and product mix changes during the increase in voice revenues is attributableyear ended December 31, 2020 as compared to the following (dollars in millions):2019 included reductions of $36 million related to COVID-19 programs.

 2017 compared to 2016 2016 compared to 2015
Increase in average residential voice customers$49
 $229
Price adjustments and bundle revenue allocation(412) (166)
 $(363) $63


39




Small and medium business PSUs increased by 326,000 in 2017 and, excluding the impacts of the Transactions, increased by 128,000 in 2016. The increases in small and medium business commercial revenues are attributable to the following (dollars in millions):

 2017 compared to 2016 2016 compared to 2015
Increase in small and medium business customers$295
 $127
Price adjustments related to SPP(118) (38)
TWC Transaction890
 1,408
Bright House Transaction139
 219
 $1,206
 $1,716

On a pro forma basis, assuming the Transactions occurred as of January 1, 2015, small and medium business PSUs increased by 291,000 in 2016 and the increases in small and medium business commercial revenues is attributable to the following (dollars in millions):

 2017 compared to 2016 2016 compared to 2015
Increase in small and medium business customers$393
 $359
Price adjustments related to SPP(116) 41
 $277
 $400


Enterprise PSUs increased by 17,000 in 2017 and, excludingrevenues decreased $88 million during the impacts of the Transactions, increased by 6,000 in 2016. On a pro forma basis, assuming the Transactions occurred as of January 1, 2015, enterprise PSUs increased by 16,000 in 2016. The Transactions increased enterprise commercial revenues for yearsyear ended 2017 and 2016December 31, 2020 as compared to the corresponding prior periods by approximately $655 million and $1.0 billion, respectively. On a pro forma basis, assuming the Transactions occurred as of January 1, 2015, enterprise commercial revenues increased $185 million and $207 million during the years ended 2017 and 2016, respectively, as compared to the corresponding prior periodsperiod in 2019 primarily due to growththe sale of non-strategic assets in customers.the third quarter of 2019 and a reduction of $18 million related to the COVID-19 Enterprise hospitality seasonal program. Enterprise PSUs increased by 7,000 in 2020 compared to 2019.


Advertising sales revenues consist primarily of revenues from commercial advertising customers, programmers and other vendors, as well as local cable and advertising on regional sports and news channels. Advertising sales revenues increased in 2017 and 2016 primarily due to$131 million during the Transactions. The Transactions increased advertising sales revenues for the yearsyear ended 2017 and 2016December 31, 2020 as compared to the corresponding prior periodsperiod in 2019 primarily due to an increase in political revenue, partially offset by $425 million and $898 million, respectively. On a pro forma basis, assuming the Transactions occurred as of January 1, 2015,decrease in local advertising sales revenues decreased $186 million and increased $172 million duringdue to COVID-19.

During the years ended 2017December 31, 2020 and 2016,2019, mobile revenues included approximately $658 million and $488 million of device revenues, respectively, and approximately $706 million and $238 million of service revenues, respectively. The increases in revenues are a result of increases in the number of lines from 1,082,000 as comparedof December 31, 2019 to the corresponding prior periods primarily due to political advertising.2,375,000 as of December 31, 2020.


Other revenues consist of revenue from regional sports and news channels (excluding intercompany charges or advertising sales on those channels), home shopping, late payment fees, video device sales, wire maintenance fees and other miscellaneous revenues. The increase in 2017 and 2016 was primarily due todecrease during the Transactions. The Transactions increased other revenues for the yearsyear ended 2017 and 2016December 31, 2020 as compared to the corresponding prior periods by $255 million and $429 million, respectively. On a pro forma basis, assuming the Transactions occurred as of January 1, 2015, other revenues decreased $23 million and increased $33 million during the years ended 2017 and 2016, respectively, as compared to the corresponding prior periodsperiod in 2019 was primarily due to a settlement incurreddecrease in 2016 related tolate payment fees and home security revenue offset by an early contract termination at Legacy TWCincrease in the sale of video devices and Legacy Bright House.

regional sports and news revenue.


4036






Operating costs and expenses. The increases in our operating costs and expenses are attributable to the following (dollars in millions):

 2017 compared to 2016 2016 compared to 2015
Programming$3,562
 $4,356
Regulatory, connectivity and produced content597
 1,032
Costs to service customers2,126
 3,774
Marketing713
 1,078
Transition costs(32) 84
Other920
 1,905
 $7,886
 $12,229

Programming costs were approximately $10.6 billion, $7.0 billion and $2.7 billion, representing 40%, 38% and 42% of operating costs and expenses for each of the years ended December 31, 2017, 2016 and 2015, respectively. The increase in operating costs and expenses for the years ended 2017 and 2016 as compared to the corresponding prior periods was primarily due to the Transactions.

The increase in other expense is attributable to the following (dollars in millions):

 2017 compared to 2016 2016 compared to 2015
Enterprise$245
 $383
Advertising sales expense244
 405
Corporate costs207
 607
Property tax and insurance109
 198
Stock compensation expense17
 166
Other98
 146
 $920
 $1,905

The increases in other expense for the years ended 2017 and 2016 as compared to the corresponding prior periods were primarily due to the Transactions.

On a pro forma basis, assuming the Transactions occurred as of January 1, 2015, increases in our operating costs and expenses, exclusive of items shown separately in the consolidated statements of operations, arewas attributable to the following (dollars in millions):


2020 compared to 2019
Programming$111 
Regulatory, connectivity and produced content(183)
Costs to service customers195 
Marketing(13)
Mobile519 
Other77 
$706 
 2017 compared to 2016 2016 compared to 2015
Programming$982
 $661
Regulatory, connectivity and produced content(29) 28
Costs to service customers(144) 72
Marketing52
 59
Transition costs(32) 84
Other(142) 314
 $687
 $1,218


On a pro forma basis, assuming the Transactions occurred as of January 1, 2015, programmingProgramming costs were approximately $9.6$11.4 billion and $9.0$11.3 billion, representing 37%38% and 36%39% of total operating costs and expenses for the years ended December 31, 20162020 and 2015,2019, respectively.



41



Programming costs consist primarily of costs paid to programmers for basic, digital, premium, VOD,video on demand, and pay-per-view programming. The increaseProgramming costs increased in programming costs on a pro forma basis, assuming the Transactions occurred2020 as of January 1, 2015, is primarily a result of contractual rate adjustments, including renewals and increases in amounts paid for retransmission consents, higher expanded basicconsent as well as an increase in video package customers and higher pay-per-view eventscustomers. The increase was offset by synergies$163 million of estimated rebates from sports programming networks as a result of the Transactions.canceled sporting events due to COVID-19 and further benefited from a higher mix of lower cost video packages within our video customer base. We expect programming expensesrates per customer will continue to increase due to a variety of factors, including annual increases imposed by programmers with additional selling power as a result of media and broadcast station groups consolidation, increased demands by owners of broadcast stations for payment for retransmission consent or linking carriage of other services to retransmission consent, and additional programming, particularly new services. We have been unable to fully pass these increases on to our customers norand do wenot expect to be able to do so in the future without a potential loss of customers.


Regulatory, connectivity and produced content decreased $183 million during the year ended December 31, 2020 compared to the corresponding period in 2019 primarily due to deferred sports rights costs associated with the shortened 2020 baseball season and delayed start to the 2020-2021 basketball season as a result of COVID-19.

Costs to service customers decreased $144increased $195 million during 2017 asthe year ended December 31, 2020 compared to 2016, on a pro forma basis, assuming the Transactions occurred as of January 1, 2015,corresponding period in 2019 primarily due to benefits from combining Legacy TWC and Legacy Bright House into Charter, including lower employee benefit and maintenance costs, higher labor costs resulting from COVID-19 related wage increases and material capitalizationflex time benefits along with increases6.5% customer growth offset by a decrease in placementbad debt expense given the revenue write-off associated with the KAC program and better collections enhanced by government stimulus benefits.

Mobile costs of new$1.8 billion and $1.2 billion for the years ended December 31, 2020 and 2019, respectively, were comprised of mobile device costs and mobile service, customer equipmentacquisition and improved productivity.operating costs.


On a pro forma basis, assuming the Transactions occurred as of January 1, 2015, the changeThe increase in other expense iswas attributable to the following (dollars in millions):


2020 compared to 2019
Corporate costs$118 
Stock compensation expense36 
Advertising sales expense10 
Enterprise(63)
Property tax and insurance(48)
Other24 
$77 
 2017 compared to 2016 2016 compared to 2015
Corporate costs$(157) $114
Stock compensation expense(34) 49
Property, tax and insurance(21) 
Advertising sales expense37
 100
Enterprise25
 42
Other8
 9
 $(142) $314


Corporate costs increased primarily due to higher personnel costs. Enterprise costs decreased primarily due to the sale of non-strategic assets in the third quarter of 2019.


37


Depreciation and stock compensationamortization.Depreciation and amortization expense decreased in 2017 asby $222 million during the year ended December 31, 2020 compared to 2016the corresponding period in 2019 primarily due to a decrease in depreciation and amortization as certain assets acquired in acquisitions become fully depreciated offset by an increase in depreciation as a result of lower headcount as a result of integration synergies.

The increase in corporate costs during 2016 as compared to 2015 relates primarily to increases in the number of employees including increases in engineering and IT. The increase in advertising sales expense relates primarily to higher advertising sales revenue. Stock compensation expense increased during 2016 as compared to 2015 primarily due to increases in headcount and the value of equity issued.

Depreciation and amortization.Depreciation and amortization expense increased by $3.7 billion and $4.8 billion in 2017 and 2016 as compared to the corresponding prior periods primarily as a result of additional depreciation and amortization related to the Transactions, inclusive of the incremental amounts as a result of the higher fair values recorded in acquisition accounting and, in 2017, highermore recent capital expenditures.


Other operating expenses, net. The changesdecrease in other operating expenses, net arewas attributable to the following (dollars in millions):


2020 compared to 2019
(Gain) loss on sale of assets, net$(74)
Special charges, net29 
$(45)
 2017 compared to 2016 2016 compared to 2015
Merger and restructuring costs$(619) $900
Special charges, net(38) 2
(Gain) loss on sale of assets, net18
 (6)
 $(639) $896


The changesgain on sale of assets, net for the year ended December 31, 2020 as compared to a loss on sale of assets in merger and restructuring costs2019 is primarily due to approximately $262a $42 million impairment of contingent financing and advisory transaction fees paid at the closing of the Transactions in 2016 as well as approximately $279 million and $611 million of employee retention and employee termination costsnon-strategic assets incurred during 2017 and 2016, respectively.2019. For more information, see Note 15 to the accompanying consolidated financial statements contained in “Part II. Item 8. Financial Statements and Supplementary Data.”




42



Interest expense, net. Net interest expense increased by $591$51 million in 20172020 from 2016 and by $1.2 billion in 2016 from 2015. The increase in 2017 as compared to 2016 is2019 primarily due to an increase in weighted average debt outstanding of $11.7approximately $5.3 billion primarily as a result of the issuance of notes in 20172020 and 2019 for general corporate purposes including stock buybacks. Interest expense associated withbuybacks and debt assumed from Legacy TWC also increasedrepayments offset by a decrease in weighted average interest expense during the year ended December 31, 2017 compared to the corresponding period in 2016 by approximately $336 million. The increase in 2016 as compared to 2015 is primarily due to an increase of $463 million of interest expense associated with the debt incurred to fund the Transactions and $604 million associated with debt assumed from Legacy TWC.rates.


Loss on extinguishment of debt. Loss on extinguishment of debt of $40 million, $111 million and $128$143 million for the yearsyear ended December 31, 2017, 2016 and 20152020 primarily represents losses recognized as a result of the repurchaseredemption of CCO Holdings notes and amendments to Charter Operating's credit facilities.notes. For more information, see Note 9 to the accompanying consolidated financial statements contained in “Part II. Item 8. Financial Statements and Supplementary Data.”


Gain (loss)Loss on financial instruments, net. Gains and losses on financial instruments are recognized due to changes in the fair value of our interest rate and our cross currency derivative instruments, and the foreign currency remeasurement of the fixed-rate British pound sterling denominated notes (the “Sterling Notes”) into U.S. dollars. For more information, see Note 12 to the accompanying consolidated financial statements contained in “Part II. Item 8. Financial Statements and Supplementary Data.”


Other pension benefits. costs, net. Other pension benefits decreased by $898 millioncosts, net was consistent during 2017 compared to 2016 and increased $899 million during 2016 compared to 2015 primarily due to the pension curtailment gain of $675 million and remeasurement gain of $195 million recognized in 2016 as opposed to remeasurement losses of $55 million recognized in 2017. For more information, see Note 21 to the accompanying consolidated financial statements contained in “Part II. Item 8. Financial Statements and Supplementary Data.”

Other expense, net. Other expense, net primarily represents equity losses on our equity-method investments. For more information, see Note 7 to the accompanying consolidated financial statements contained in “Part II. Item 8. Financial Statements and Supplementary Data.”

Income tax benefit.We recognized income tax benefit of $9.1 billion, $2.9 billion and $60 million for the years ended December 31, 2017, 2016 and 2015, respectively. The income tax benefit for the year ended December 31, 2017 was recognized primarily through the enactment of Tax Reform which resulted in an income tax benefit of approximately $9.3 billion as well as by approximately $88 million due2020 compared to the recognition of excess tax benefits resulting from share based compensation as a component of the provision for income taxes following the prospective application of accounting guidance related to employee-share based payments (seecorresponding period in 2019. For more information, see Note 22 to the accompanying consolidated financial statements contained in “Part II. Item 8. Financial Statements and Supplementary Data.”).


Other expense, net. Other expense, net primarily represents equity losses on our equity investments. Other expense, net also includes an impairment on equity investments of approximately $10 million and $121 million during the years ended December 31, 2020 and 2019, respectively. For more information, see Note 6 to the accompanying consolidated financial statements contained in “Part II. Item 8. Financial Statements and Supplementary Data.”

Income tax benefitexpense.We recognized income tax expense of $626 million and $439 million for the years ended December 31, 2020 and 2019, respectively. Income tax expense increased during the year ended December 31, 2016 was2020 compared to the corresponding period in 2019 primarily as a result of a reduction of substantially all of Legacy Charter's preexisting valuation allowance associated with its deferred tax assets of approximately $3.3 billion as certain of the deferred tax liabilities that were assumed in connection with the closing of the TWC Transaction will reverse and provide a source of future taxable income.

Thehigher pretax income tax benefit in 2015 was primarily due to the deemed liquidation of Charter Holdco solely for federal and state income tax purposes, resulting in a $187 million deferred income tax benefit offset by incomeincreased recognition of excess tax expense primarily through increases in deferred tax liabilities.benefits resulting from share-based compensation during 2020. For more information, see Note 17 to the accompanying consolidated financial statements contained in “Part II. Item 8. Financial Statements and Supplementary Data.”


Net income attributable to noncontrolling interest. Net income attributable to noncontrolling interest for financial reporting purposes represents A/N’s portion of Charter Holdings’ net income based on its effective common unit ownership interest of approximately 10% and on the preferred dividend of $150 million and $93 million for each of the years ended December 31, 20172020 and 2016, respectively.2019. For more information, see Note 11 to the accompanying consolidated financial statements contained in “Part II. Item 8. Financial Statements and Supplementary Data.”


Net income (loss) attributable to Charter shareholders.Net income attributable to Charter shareholders was $9.9$3.2 billion and $3.5$1.7 billion for the years ended December 31, 20172020 and 2016,2019, respectively, and net loss attributable to Charter shareholders was $271 million for the year ended December 31, 2015 primarily as a result of the factors described above. On a pro forma basis, assuming the Transactions occurred as of January 1, 2015, net income attributable to Charter shareholders was $1.1 billion and $159 million for the years ended December 31, 2016 and 2015, respectively.





4338




Use of Adjusted EBITDAand Free Cash Flow


We use certain measures that are not defined by U.S. generally accepted accounting principles (“GAAP”) to evaluate various aspects of our business. Adjusted EBITDA and free cash flow are non-GAAP financial measures and should be considered in addition to, not as a substitute for, consolidated net income (loss)attributable to Charter shareholders and net cash flows from operating activities reported in accordance with GAAP. These terms, as defined by us, may not be comparable to similarly titled measures used by other companies. Adjusted EBITDA and free cash flow are reconciled to consolidated net income (loss)attributable to Charter shareholders and net cash flows from operating activities, respectively, below.


Adjusted EBITDA eliminates the significant non-cash depreciation and amortization expense that results from the capital-intensive nature of our businesses as well as other non-cash or special items, and is unaffected by our capital structure or investment activities. However, this measure is limited in that it does not reflect the periodic costs of certain capitalized tangible and intangible assets used in generating revenues and our cash cost of financing. These costs are evaluated through other financial measures.


Free cash flow is defined as net cash flows from operating activities, less capital expenditures and changes in accrued expenses related to capital expenditures.


Management and Charter’s board of directors use Adjusted EBITDA and free cash flow to assess our performance and our ability to service our debt, fund operations and make additional investments with internally generated funds. In addition, Adjusted EBITDA generally correlates to the leverage ratio calculation under our credit facilities or outstanding notes to determine compliance with the covenants contained in the facilities and notes (all such documents have been previously filed with the SEC). For the purpose of calculating compliance with leverage covenants, we use Adjusted EBITDA, as presented, excluding certain expenses paid by our operating subsidiaries to other Charter entities. Our debt covenants refer to these expenses as management fees, which fees were in the amount of $1.1$1.3 billion, $930 million and $322 million$1.2 billion for the years ended December 31, 2017, 20162020 and 2015,2019, respectively.


A reconciliation of Adjusted EBITDA and free cash flow to net income attributable to Charter shareholders and net cash flows from operating activities, respectively, is as follows (dollars in millions).

Years ended December 31,
20202019
Net income attributable to Charter shareholders$3,222 $1,668 
Plus: Net income attributable to noncontrolling interest454 324 
Interest expense, net3,848 3,797 
Income tax expense626 439 
Depreciation and amortization9,704 9,926 
Stock compensation expense351 315 
Loss on extinguishment of debt143 25 
Loss on financial instruments, net15 54 
Other pension costs, net66 69 
Other, net89 238 
Adjusted EBITDA$18,518 $16,855 
Net cash flows from operating activities$14,562 $11,748 
Less: Purchases of property, plant and equipment(7,415)(7,195)
Change in accrued expenses related to capital expenditures(77)55 
Free cash flow$7,070 $4,608 


39
 Years ended December 31,
 2017 2016 2015
 Actual
Consolidated net income (loss)$10,115
 $3,745
 $(271)
Plus: Interest expense, net3,090
 2,499
 1,306
Income tax benefit(9,087) (2,925) (60)
Depreciation and amortization10,588
 6,907
 2,125
Stock compensation expense261
 244
 78
Loss on extinguishment of debt40
 111
 128
(Gain) loss on financial instruments, net(69) (89) 4
Other pension benefits(1) (899) 
Other, net364
 999
 96
Adjusted EBITDA$15,301
 $10,592
 $3,406
      
Net cash flows from operating activities$11,954
 $8,041
 $2,359
Less: Purchases of property, plant and equipment(8,681) (5,325) (1,840)
Change in accrued expenses related to capital expenditures820
 603
 28
Free cash flow$4,093
 $3,319
 $547



44




 Year Ended December 31,
 2016 2015
 Pro Forma
Consolidated net income$1,399
 $338
Plus: Interest expense, net2,883
 2,968
Income tax expense498
 102
Depreciation and amortization9,555
 9,348
Stock compensation expense295
 246
Loss on extinguishment of debt111
 128
(Gain) loss on financial instruments, net(89) 4
Other pension benefits(915) (73)
Other, net727
 (57)
Adjusted EBITDA$14,464
 $13,004

Liquidity and Capital Resources


Overview


We have significant amounts of debt.  The principal amount of our debt as of December 31, 20172020 was $69.0$82.1 billion, consisting of $9.5$10.2 billion of credit facility debt, $40.6$47.7 billion of investment grade senior secured notes and $18.9$24.3 billion of high-yield senior unsecured notes. Our business requires significant cash to fund principal and interest payments on our debt. 


Our projected cash needs and projected sources of liquidity depend upon, among other things, our actual results, and the timing and amount of our expenditures. As we launchcontinue to grow our new mobile services, we expect an initial funding period to grow a new productcontinue to see negative mobile Adjusted EBITDA in 2021 as well as negative working capital impacts from the timing of device-related cash flows when we providesell the handset or tablet to customers pursuant to equipment installment plans. Free cash flow was $4.1 billion, $3.3$7.1 billion and $547 million$4.6 billion for the years ended December 31, 2017, 20162020 and 2015,2019, respectively. See table below for factors impacting free cash flow during the year ended December 31, 2020 compared to 2019. As of December 31, 2017,2020, the amount available under our credit facilities was approximately $3.6$4.7 billion and cash on hand was approximately $621 million.$1.0 billion. We expect to utilize free cash flow, cash on hand and availability under our credit facilities as well as future refinancing transactions to further extend the maturities of our obligations. The timing and terms of any refinancing transactions will be subject to market conditions among other considerations. Additionally, we may, from time to time, and depending on market conditions and other factors, use cash on hand and the proceeds from securities offerings or other borrowings to retire our debt through open market purchases, privately negotiated purchases, tender offers or redemption provisions. We believe we have sufficient liquidity from cash on hand, free cash flow and Charter Operating’s revolving credit facility as well as access to the capital markets to fund our projected cash needs.


We continue to evaluate the deployment of our cash on hand and anticipated future free cash flow including to invest in our business growth and other strategic opportunities, including mergers and acquisitions as well as stock repurchases and dividends. OurCharter's target leverage of net debt to the last twelve months Adjusted EBITDA remains at 4 to 4.5 times Adjusted EBITDA, and up to 3.5 times Adjusted EBITDA at the Charter Operatingconsolidated first lien level. Our leverage ratio was 4.54.4 times Adjusted EBITDA as of December 31, 2017. We may2020. As Adjusted EBITDA grows, we expect to increase the total amount of our indebtedness to maintain leverage within ourCharter's target leverage range. We have used the proceeds from such borrowings for general corporate purposes and to buyback shares of Charter Class A common stock and Charter Holdings common units. During the years ended December 31, 20172020 and 2016, we2019, Charter purchased approximately 33.418.4 million and 5.116.7 million shares, respectively, of Charter Class A common stock for approximately $11.6$10.6 billion and $1.3$6.7 billion, respectively. AsSince the beginning of its buyback program in September 2016 through the year ended December 31, 2017,2020, Charter had remaining board authority to purchase an additional $1.1 billionhas purchased approximately 87.7 million shares of Charter’s Class A common stock and/or Charter Holdings common units. Charter is not obligated to acquire any particular amount of common stock, and the timing of any purchases that may occur cannot be predicted and will largely depend on market conditions and other potential uses of capital. Purchases may include open market purchases, tender offers or negotiated transactions.for approximately $34.6 billion.

As possible acquisitions, swaps or dispositions arise, we actively review them against our objectives including, among other considerations, improving the operational efficiency, clustering, product development or technology capabilities of our business and achieving appropriate return targets, and we may participate to the extent we believe these possibilities present attractive opportunities. However, there can be no assurance that we will actually complete any acquisitions, dispositions or system swaps, or that any such transactions will be material to our operations or results.


In December 2016,2017, Charter and A/N entered into aan amendment to the letter agreement (the "Letter Agreement") that requires A/N to sell to Charter or to Charter Holdings, on a monthly basis, a number of shares of Charter Class A common stock or Charter Holdings common units that represents a pro rata participation by A/N and its affiliates in any repurchases of shares of Charter Class A common stock from persons other than A/N effected by Charter during the immediately preceding calendar month, at a purchase price equal to


45



the average price paid by Charter for the shares repurchased from persons other than A/N during such immediately preceding calendar month. A/N and Charter both have the right to terminate or suspend the pro rata repurchase arrangement on a prospective basis once Charter or Charter Holdings have repurchased shares of Class A common stock or Charter Holdings common units from A/Nbasis. During the years ended December 31, 2020 and its affiliates for an aggregate purchase price of $537 million, which threshold has been met. On December 21, 2017, Charter and A/N entered into an amendment to the Letter Agreement resetting the aggregate purchase price to $400 million.2019, Charter Holdings purchased from A/N 4.82.6 million and 0.82.3 million Charter Holdings common units, at an average price per unit of $347.03 and $289.83, or $1.7respectively, for approximately $1.5 billion and $218$885 million, during the years endedrespectively.

As of December 31, 20172020, Charter had remaining board authority to purchase an additional $1.5 billion of Charter’s Class A common stock and/or Charter Holdings common units. Although Charter expects to continue to buy back its common stock consistent with its leverage target range, Charter is not obligated to acquire any particular amount of common stock, and 2016, respectively.the timing of any purchases that may occur cannot be predicted and will largely depend on market conditions and other potential uses of capital. Purchases may include open market purchases, tender offers or negotiated transactions.


As possible acquisitions, swaps or dispositions arise, we actively review them against our objectives including, among other considerations, improving the operational efficiency, geographic clustering of assets, product development or technology capabilities of our business and achieving appropriate return targets, and we may participate to the extent we believe these possibilities present attractive opportunities. However, there can be no assurance that we will actually complete any acquisitions, dispositions or system swaps, or that any such transactions will be material to our operations or results.


40


Recent Events

In December 2020, Charter Operating and Charter Communications Operating Capital Corp. jointly issued $1.0 billion aggregate principal amount of 2.300% senior secured notes due 2032 at a price of 99.786% of the aggregate principal amount, an additional $650 million aggregate principal amount of 3.700% senior secured notes due 2051 at a price of 100.791% of the aggregate principal amount and $1.35 billion aggregate principal amount of 3.850% senior secured notes due 2061 at a price of 99.882% of the aggregate principal amount. The net proceeds were used to pay related fees and expenses and for general corporate purposes, including funding buybacks of Charter Class A common stock and Charter Holdings common units as well as repaying certain indebtedness including $700 million of Time Warner Cable, LLC 4.125% notes due February 2021.

In addition to the debt issued in December 2020 as described above, CCO Holdings and CCO Holdings Capital Corp. jointly issued $8.65 billion aggregate principal amount of senior unsecured notes at varying rates, prices and maturity dates in 2020, and Charter Operating and Charter Communications Operating Capital Corp. jointly issued $3.0 billion aggregate principal amount of senior secured notes at varying rates, prices and maturity dates in 2020. The net proceeds were used to pay related fees and expenses and for general corporate purposes, including funding buybacks of Charter Class A common stock and Charter Holdings common units as well as repaying certain indebtedness.

Free Cash Flow


Free cash flow increased $774 million$2.5 billion during the year ended December 31, 2020 compared to the corresponding prior period due to the following (dollars in millions).

2020 compared to 2019
Increase in Adjusted EBITDA$1,663 
Change in working capital, excluding change in accrued interest1,029 
Decrease in cash paid for interest, net83 
Increase in capital expenditures(220)
Other, net(93)
$2,462 

Free cash flow was reduced by $1.1 billion and $2.8$1.2 billion during the years ended December 31, 20172020 and 2016 compared to the corresponding prior periods,2019, respectively, due to the following.mobile with impacts negatively affecting working capital, capital expenditures and Adjusted EBITDA. The increase in free cash flow resulting from changes in working capital was favorably impacted by one-time unfavorable impacts in 2019 from bill cycle standardization efforts as well as one-time net favorable impacts in 2020 related to COVID-19, including deferral of payroll tax payments.

 2017 compared to 2016 2016 compared to 2015
Increase in Adjusted EBITDA$4,709
 $7,186
Increase in capital expenditures(3,356) (3,485)
Changes in working capital, excluding change in accrued interest, net of effects from acquisitions(361) 1,387
Increase in cash paid for interest, net(761) (1,602)
(Increase) decrease in merger and restructuring costs420
 (652)
Other, net123
 (62)
 $774
 $2,772


Contractual Obligations


The following table summarizes our payment obligations as of December 31, 20172020 under our long-term debt and certain other contractual obligations and commitments (dollars in millions.) 
 Payments by PeriodPayments by Period
 Total Less than 1 year 1-3 years 3-5 years More than 5 yearsTotalLess than 1 year1-3 years3-5 yearsMore than 5 years
Long-Term Debt Principal Payments (a)
Long-Term Debt Principal Payments (a)
 $69,003
 $2,207
 $7,164
 $6,864
 $52,768
Long-Term Debt Principal Payments (a)
$82,143 $1,277 $5,213 $12,085 $63,568 
Long-Term Debt Interest Payments (b)
Long-Term Debt Interest Payments (b)
 44,013
 3,762
 6,850
 6,315
 27,086
Long-Term Debt Interest Payments (b)
54,230 3,867 7,489 7,042 35,832 
Capital and Operating Lease Obligations (c)
 1,512
 286
 434
 297
 495
Finance and Operating Lease Obligations (c)
Finance and Operating Lease Obligations (c)
1,666 311 538 387 430 
Programming Minimum Commitments (d)
Programming Minimum Commitments (d)
 164
 103
 61
 
 
Programming Minimum Commitments (d)
164 130 34 — — 
Other (e)
Other (e)
 13,626
 1,917
 1,870
 1,152
 8,687
Other (e)
15,317 5,162 1,720 1,146 7,289 
 $128,318
 $8,275
 $16,379
 $14,628
 $89,036
$153,520 $10,747 $14,994 $20,660 $107,119 


(a)
The table presents maturities of long-term debt outstanding as of December 31, 2017. Refer to Notes 9 and 20 to our accompanying consolidated financial statements contained in “Part II. Item 8. Financial Statements and Supplementary Data” for a description of our long-term debt and other contractual obligations and commitments.
(b)
Interest payments on variable debt are estimated using amounts outstanding at December 31, 2017 and the average implied forward London Interbank Offering Rate (“LIBOR”) rates applicable for the quarter during the interest rate reset based on the yield curve in effect at December 31, 2017. Actual interest payments will differ based on actual LIBOR rates and actual amounts outstanding for applicable periods.
(c)
We lease certain facilities and equipment under noncancelable capital and operating leases. Capital lease obligations represented $123 million of total capital and operating lease obligations as of December 31, 2017. Leases and rental costs charged to expense for the years ended December 31, 2017, 2016 and 2015, were $321 million, $215 million and $49 million, respectively.
(d)
We pay programming fees under multi-year contracts typically based on a flat fee per customer, which may be fixed for the term, or may in some cases escalate over the term. Programming costs included in the accompanying statement of operations were approximately $10.6 billion, $7.0 billion and $2.7 billion, for the years ended December 31, 2017, 2016 and 2015, respectively. Certain of our programming agreements are based on a flat fee per month or have guaranteed

(a)The table presents maturities of long-term debt outstanding as of December 31, 2020. Refer to Notes 9 and 21 to our accompanying consolidated financial statements contained in “Part II. Item 8. Financial Statements and Supplementary Data” for a description of our long-term debt and other contractual obligations and commitments.


4641




(b)Interest payments on variable debt are estimated using amounts outstanding at December 31, 2020 and the average implied forward LIBOR rates applicable for the quarter during the interest rate reset based on the yield curve in effect at December 31, 2020. Actual interest payments will differ based on actual LIBOR rates and actual amounts outstanding for applicable periods.
(c)We lease certain facilities and equipment under noncancelable finance and operating leases. Finance lease obligations represented $94 million of total finance and operating lease obligations as of December 31, 2020. Lease and rental costs charged to expense for the years ended December 31, 2020 and 2019 were $452 million and $445 million, respectively.
(d)We pay programming fees under multi-year contracts typically based on a flat fee per customer, which may be fixed for the term, or may in some cases escalate over the term. Programming costs included in the accompanying statement of operations were approximately $11.4 billion and $11.3 billion for the years ended December 31, 2020 and 2019, respectively. Certain of our programming agreements are based on a flat fee per month or have guaranteed minimum payments. The table sets forth the aggregate guaranteed minimum commitments under our programming contracts.
(e)
“Other” represents other guaranteed minimum commitments, including rights negotiated directly with content owners for distribution on company-owned channels or networks, commitments related to our role as an advertising and distribution sales agent for third party-owned channels or networks, commitments to our customer premise equipment vendors and contractual obligations related to third-party network augmentation.

(e)“Other” represents other guaranteed minimum commitments, including rights negotiated directly with content owners for distribution on company-owned channels or networks, commitments related to our role as an advertising and distribution sales agent for third party-owned channels or networks, commitments to our customer premise equipment and device vendors and contractual obligations related to third-party network augmentation.

The following items are not included in the contractual obligations table because the obligations are not fixed and/or determinable due to various factors discussed below. However, we incur these costs as part of our operations:


We rent utility poles used in our operations. Generally, pole rentals are cancelable on short notice, but we anticipate that such rentals will recur. Rent expense incurred for pole rental attachments for the years ended December 31, 2017, 20162020 and 20152019 was $167$192 million, $115 and $180 million, and $53 million, respectively.
We pay franchise fees under multi-year franchise agreements based on a percentage of revenues generated from video service per year. We also pay other franchise related costs, such as public education grants, under multi-year agreements. Franchise fees and other franchise-related costs included in the accompanying statement of operations were $705$741 million, $534 and $750 million and $212 million for the years ended December 31, 2017, 20162020 and 2015,2019, respectively.
We have $291$367 million in letters of credit, of which $137$41 million is secured under the Charter Operating credit facility, primarily to our various casualty carriers as collateral for reimbursement of workers' compensation, auto liability and general liability claims.
Minimum pension funding requirements have not been presented in the table above as such amounts have not been determined beyond 2017.2020. We made no cash contributions to the qualified pension plans in 2017;2020; however, we are permitted to make discretionary cash contributions to the qualified pension plans in 2018.2021. For the nonqualified pension plan, we contributed $18$3 million during 20172020 and will continue to make contributions in 20182021 to the extent benefits are paid.

In December 2020, we won a bidding process for $1.2 billion in phase I of the RDOF auction to further extend our broadband services in states where we currently operate. We expect to fund our multi-billion dollar fiber-based build-out over a six to eight-year period.

See "Part I. Item 1. Business — Transaction-Related Commitments"Commitments Related to the 2016 Merger with TWC and Acquisition of Bright House" for a listing of commitments as a result of the Transactions.merger with TWC and acquisition of Bright House in 2016.


Historical Operating, Investing, and Financing Activities


Cash and Cash Equivalents. We held $621$998 million and $1.5$3.5 billion in cash and cash equivalents as of December 31, 20172020 and 2016,2019, respectively. We also held $3 million and $66 million in restricted cash as of December 31, 2020 and 2019, respectively, representing escrowed funds of a consolidated variable interest entity. See Note 6 to the accompanying consolidated financial statements contained in “Item 1. Financial Statements.”


Operating Activities.Net cash provided by operating activities increased $3.9$2.8 billion during the year ended December 31, 20172020 compared to the year ended December 31, 2016,2019, primarily due to an increase in Adjusted EBITDA of $4.7$1.7 billion offset by an increaseand changes in cash paid forworking capital, excluding the change in accrued interest net of $761 million as a result of the Transactions and long-term debt issued for general corporate purposes including stock buybacks.accrued expenses related to capital expenditures, that used $1.2 billion less cash.


Net cash provided by operating activities increased $5.7 billion during the year ended December 31, 2016 compared to the year ended December 31, 2015, primarily due to an increase in Adjusted EBITDA of $7.2 billion offset by an increase in cash paid for interest, net of $1.6 billion primarily as a result of the Transactions.

Investing Activities.Net cash used in investing activities for the years ended December 31, 2017, 20162020 and 2015,2019 was $8.1 billion, $11.3$8.2 billion and $17.0$7.3 billion, respectively. The changesincrease in cash used werewas primarily due to the acquisitionpurchase of Legacy TWCspectrum wireless licenses and Legacy Bright House in 2016 as well as increasesan increase in capital expenditures as a result of the Transactions.expenditures.



42


Financing Activities.Net cash used in financing activities increased $9.5$7.3 billion during the year ended December 31, 20172020 compared to the year ended December 31, 20162019 primarily due to increasesan increase in the purchase of treasury stock and noncontrolling interest as well asand a decrease in equity issued offsetthe amount by an increase inwhich borrowings of long-term debt exceedingexceeded repayments.


Net cash provided in financing activities decreased $9.9 billion during the year ended December 31, 2016 compared to the year ended December 31, 2015 primarily due to a decrease in borrowings of long-term debt exceeding repayments as well as increases in the purchase of treasury stock and noncontrolling interest offset by an increase in equity issued for the acquisition of Legacy TWC and Legacy Bright House in 2016.

Capital Expenditures


We have significant ongoing capital expenditure requirements.  Capital expenditures were $8.7 billion, $5.3$7.4 billion and $1.8$7.2 billion for the years ended December 31, 2017, 20162020 and 2015,2019, respectively. The increase was primarily due to higher line extensions driven by the Transactions. On a pro forma basis, assuming the Transactions occurred as of January 1, 2015, the increase during 2017 as comparedcontinued network expansion, including to 2016 was driven


47



by higher CPE purchases for SPP, our all-digital initiative and early inventory purchases to operationally stage 2018 activity,rural areas, higher support capital as a result of facility improvements and investments in back office systems and line extensions.mobile store build-outs offset by lower customer premise equipment. See the table below for more details.


We currently expect 2021 cable capital expenditures to be relatively consistent or lower as a percentage of cable revenue versus 2020. The actual amount of our capital expenditures in 20182021 will depend on a number of factors including our all-digital transition in the Legacy TWC and Legacy Bright House markets, further spend related to product development and growth rates of both our residential and commercial businesses.


Our capital expenditures are funded primarily from cash flows from operating activities and borrowings on our credit facility. In addition, our accrued liabilities related to capital expenditures increased by $820 million, $603decreased $77 million and $28increased $55 million for the years ended December 31, 2017, 20162020 and 2015,2019, respectively.


The following tables present our major capital expenditures categories on an actual and pro forma basis, assuming the Transactions occurred as of January 1, 2015, in accordance with National Cable and Telecommunications Association (“NCTA”) disclosure guidelines for the years ended December 31, 2017, 20162020 and 2015. The disclosure is intended to provide more consistency in the reporting of capital expenditures among peer companies in the cable industry.2019. These disclosure guidelines are not required disclosures under GAAP, nor do they impact our accounting for capital expenditures under GAAP (dollars in millions):


Year ended December 31,
20202019
Customer premise equipment (a)
$2,002 $2,070 
Scalable infrastructure (b)
1,478 1,439 
Line extensions (c)
1,641 1,444 
Upgrade/rebuild (d)
615 634 
Support capital (e)
1,679 1,608 
Total capital expenditures$7,415 $7,195 
Capital expenditures included in total related to:
Commercial services$1,325 $1,314 
Mobile$508 $432 

(a)Customer premise equipment includes costs incurred at the customer residence to secure new customers and revenue generating units, including customer installation costs and customer premise equipment (e.g., digital receivers and cable modems).
(b)Scalable infrastructure includes costs not related to customer premise equipment, to secure growth of new customers and revenue generating units, or provide service enhancements (e.g., headend equipment).
(c)Line extensions include network costs associated with entering new service areas (e.g., fiber/coaxial cable, amplifiers, electronic equipment, make-ready and design engineering).
(d)Upgrade/rebuild includes costs to modify or replace existing fiber/coaxial cable networks, including betterments.
(e)Support capital includes costs associated with the replacement or enhancement of non-network assets due to technological and physical obsolescence (e.g., non-network equipment, land, buildings and vehicles).



 Year ended December 31,
 2017 2016 2015
 Actual
Customer premise equipment (a)
$3,385
 $1,864
 $582
Scalable infrastructure (b)
2,007
 1,390
 523
Line extensions (c)
1,176
 721
 194
Upgrade/rebuild (d)
572
 456
 128
Support capital (e)
1,541
 894
 413
Total capital expenditures$8,681
 $5,325
 $1,840
      
Capital expenditures included in total related to:     
Commercial services$1,298
 $824
 $260
Transition (f)
$489
 $460
 $115
43

 Year ended December 31,
 2016 2015
 Pro Forma
Customer premise equipment (a)
$2,761
 $2,650
Scalable infrastructure (b)
2,009
 1,702
Line extensions (c)
1,005
 977
Upgrade/rebuild (d)
610
 594
Support capital (e)
1,160
 1,046
Total capital expenditures$7,545
 $6,969

(a)
Customer premise equipment includes costs incurred at the customer residence to secure new customers and revenue generating units. It also includes customer installation costs and customer premise equipment (e.g., set-top boxes and cable modems).
(b)
Scalable infrastructure includes costs not related to customer premise equipment, to secure growth of new customers and revenue generating units, or provide service enhancements (e.g., headend equipment).
(c)
Line extensions include network costs associated with entering new service areas (e.g., fiber/coaxial cable, amplifiers, electronic equipment, make-ready and design engineering).
(d)
Upgrade/rebuild includes costs to modify or replace existing fiber/coaxial cable networks, including betterments.
(e)
Support capital includes costs associated with the replacement or enhancement of non-network assets due to technological and physical obsolescence (e.g., non-network equipment, land, buildings and vehicles).
(f)
Transition represents incremental costs incurred to integrate the Legacy TWC and Legacy Bright House operations and to bring the three companies’ systems and processes into a uniform operating structure.



48




Debt


As of December 31, 2017,2020, the accreted value of our total debt was approximately $70.2$82.8 billion, as summarized below (dollars in millions):
December 31, 2017 December 31, 2020
Principal Amount 
Accreted Value (a)
 Interest Payment Dates 
Maturity Date (b)
Principal Amount
Accreted Value (a)
Interest Payment Dates
Maturity Date (b)
CCO Holdings, LLC:    CCO Holdings, LLC:
5.250% senior notes due 2021$500
 $497
 3/15 & 9/15 3/15/2021
5.250% senior notes due 20221,250
 1,235
 3/30 & 9/30 9/30/2022
5.125% senior notes due 20231,000
 993
 2/15 & 8/15 2/15/2023
4.000% senior notes due 2023500
 495
 3/1 & 9/1 3/1/20234.000% senior notes due 2023$500 $498 3/1 & 9/13/1/2023
5.125% senior notes due 20231,150
 1,143
 5/1 & 11/1 5/1/2023
5.750% senior notes due 2023500
 496
 3/1 & 9/1 9/1/2023
5.750% senior notes due 20241,000
 992
 1/15 & 7/15 1/15/2024
5.875% senior notes due 20241,700
 1,687
 4/1 & 10/1 4/1/2024
5.375% senior notes due 2025750
 745
 5/1 & 11/1 5/1/2025
5.750% senior notes due 20262,500
 2,464
 2/15 & 8/15 2/15/20265.750% senior notes due 20262,500 2,475 2/15 & 8/152/15/2026
5.500% senior notes due 20261,500
 1,489
 5/1 & 11/1 5/1/20265.500% senior notes due 20261,500 1,492 5/1 & 11/15/1/2026
5.875% senior notes due 2027800
 794
 5/1 & 11/1 5/1/20275.875% senior notes due 2027800 796 5/1 & 11/15/1/2027
5.125% senior notes due 20273,250
 3,216
 5/1 & 11/1 5/1/20275.125% senior notes due 20273,250 3,225 5/1 & 11/15/1/2027
5.000% senior notes due 20282,500
 2,462
 2/1 & 8/1 2/1/20285.000% senior notes due 20282,500 2,472 2/1 & 8/12/1/2028
5.375% senior notes due 20295.375% senior notes due 20291,500 1,501 6/1 & 12/16/1/2029
4.750% senior notes due 20304.750% senior notes due 20303,050 3,042 3/1 & 9/13/1/2030
4.500% senior notes due 20304.500% senior notes due 20302,750 2,750 2/15 & 8/158/15/2030
4.250% senior notes due 20314.250% senior notes due 20313,000 3,001 2/1 & 8/12/1/2031
4.500% senior notes due 20324.500% senior notes due 20322,900 2,928 5/1 & 11/15/1/2032
Charter Communications Operating, LLC:    Charter Communications Operating, LLC:
3.579% senior notes due 20202,000
 1,988
 1/23 & 7/23 7/23/2020
4.464% senior notes due 20223,000
 2,977
 1/23 & 7/23 7/23/20224.464% senior notes due 20223,000 2,992 1/23 & 7/237/23/2022
Senior floating rate notes due 2024Senior floating rate notes due 2024900 902 2/1, 5/1, 8/1 & 11/12/1/2024
4.500% senior notes due 20244.500% senior notes due 20241,100 1,094 2/1 & 8/12/1/2024
4.908% senior notes due 20254,500
 4,462
 1/23 & 7/23 7/23/20254.908% senior notes due 20254,500 4,475 1/23 & 7/237/23/2025
3.750% senior notes due 20281,000
 985
 2/15 & 8/15 2/15/20283.750% senior notes due 20281,000 989 2/15 & 8/152/15/2028
4.200% senior notes due 20281,250
 1,238
 3/15 & 9/15 3/15/20284.200% senior notes due 20281,250 1,241 3/15 & 9/153/15/2028
5.050% senior notes due 20295.050% senior notes due 20291,250 1,242 3/30 & 9/303/30/2029
2.800% senior notes due 20312.800% senior notes due 20311,600 1,583 4/1 & 10/14/1/2031
2.300% senior notes due 20322.300% senior notes due 20321,000 991 2/1 & 8/12/1/2032
6.384% senior notes due 20352,000
 1,981
 4/23 & 10/23 10/23/20356.384% senior notes due 20352,000 1,983 4/23 & 10/2310/23/2035
5.375% senior notes due 20385.375% senior notes due 2038800 786 4/1 & 10/14/1/2038
6.484% senior notes due 20453,500
 3,466
 4/23 & 10/23 10/23/20456.484% senior notes due 20453,500 3,468 4/23 & 10/2310/23/2045
5.375% senior notes due 20472,500
 2,506
 5/1 & 11/1 5/1/20475.375% senior notes due 20472,500 2,506 5/1 & 11/15/1/2047
5.750% senior notes due 20485.750% senior notes due 20482,450 2,392 4/1 & 10/14/1/2048
5.125% senior notes due 20495.125% senior notes due 20491,250 1,240 1/1 & 7/17/1/2049
4.800% senior notes due 20504.800% senior notes due 20502,800 2,797 3/1 & 9/13/1/2050
3.700% senior notes due 20513.700% senior notes due 20512,050 2,030 4/1 & 10/14/1/2051
6.834% senior notes due 2055500
 495
 4/23 & 10/23 10/23/20556.834% senior notes due 2055500 495 4/23 & 10/2310/23/2055
3.850% senior notes due 20613.850% senior notes due 20611,350 1,339 4/1 & 10/14/1/2061
Credit facilities9,479
 9,387
 VariesCredit facilities10,150 10,081 Varies
Time Warner Cable, LLC:    Time Warner Cable, LLC:
6.750% senior notes due 20182,000
 2,045
 1/1 & 7/1 7/1/2018
8.750% senior notes due 20191,250
 1,337
 2/14 & 8/14 2/14/2019
8.250% senior notes due 20192,000
 2,148
 4/1 & 10/1 4/1/2019
5.000% senior notes due 20201,500
 1,579
 2/1 & 8/1 2/1/2020
4.125% senior notes due 2021700
 730
 2/15 & 8/15 2/15/2021
4.000% senior notes due 20211,000
 1,045
 3/1 & 9/1 9/1/20214.000% senior notes due 20211,000 1,008 3/1 & 9/19/1/2021
5.750% sterling senior notes due 2031 (c)
845
 912
 6/2 6/2/2031
5.750% sterling senior notes due 2031 (c)
854 911 6/26/2/2031
6.550% senior debentures due 20371,500
 1,686
 5/1 & 11/1 5/1/20376.550% senior debentures due 20371,500 1,668 5/1 & 11/15/1/2037
7.300% senior debentures due 20381,500
 1,788
 1/1 & 7/1 7/1/20387.300% senior debentures due 20381,500 1,763 1/1 & 7/17/1/2038
6.750% senior debentures due 20391,500
 1,724
 6/15 & 12/15 6/15/20396.750% senior debentures due 20391,500 1,706 6/15 & 12/156/15/2039
5.875% senior debentures due 20401,200
 1,258
 5/15 & 11/15 11/15/20405.875% senior debentures due 20401,200 1,254 5/15 & 11/1511/15/2040
5.500% senior debentures due 20411,250
 1,258
 3/1 & 9/1 9/1/20415.500% senior debentures due 20411,250 1,258 3/1 & 9/19/1/2041
5.250% sterling senior notes due 2042 (d)
879
 847
 7/15 7/15/2042
5.250% sterling senior notes due 2042 (d)
889 859 7/157/15/2042
4.500% senior debentures due 20421,250
 1,137
 3/15 & 9/15 9/15/20424.500% senior debentures due 20421,250 1,145 3/15 & 9/159/15/2042
Time Warner Cable Enterprises LLC:    Time Warner Cable Enterprises LLC:
8.375% senior debentures due 20231,000
 1,232
 3/15 & 9/15 3/15/20238.375% senior debentures due 20231,000 1,104 3/15 & 9/153/15/2023
8.375% senior debentures due 20331,000
 1,312
 7/15 & 1/15 7/15/20338.375% senior debentures due 20331,000 1,270 7/15 & 1/157/15/2033
$69,003
 $70,231
 $82,143 $82,752 


4944





(a)
The accreted values presented in the table above represent the principal amount of the debt less the original issue discount at the time of sale, deferred financing costs, and, in regards to the Legacy TWC debt assumed, fair value premium adjustments as a result of applying acquisition accounting plus the accretion of those amounts to the balance sheet date. However, the amount that is currently payable if the debt becomes immediately due is equal to the principal amount of the debt. In regards to the Sterling Notes, the principal amount of the debt and any premium or discount is remeasured into US dollars as of each balance sheet date. We have availability under our credit facilities of approximately $3.6 billion as of December 31, 2017.
(b)
In general, the obligors have the right to redeem all of the notes set forth in the above table in whole or in part at their option, beginning at various times prior to their stated maturity dates, subject to certain conditions, upon the payment of the outstanding principal amount (plus a specified redemption premium) and all accrued and unpaid interest.
(c)
Principal amount includes £625 million valued at $845 million as of December 31, 2017 using the exchange rate as of December 31, 2017.
(d)
Principal amount includes £650 million valued at $879 million as of December 31, 2017 using the exchange rate as of December 31, 2017.

(a)The accreted values presented in the table above represent the principal amount of the debt adjusted for original issue discount or premium at the time of sale, deferred financing costs, and, in regards to debt assumed in acquisitions, fair value premium adjustments as a result of applying acquisition accounting plus the accretion of those amounts to the balance sheet date. However, the amount that is currently payable if the debt becomes immediately due is equal to the principal amount of the debt. In regards to the Sterling Notes, the principal amount of the debt and any premium or discount is remeasured into US dollars as of each balance sheet date. We have availability under our credit facilities of approximately $4.7 billion as of December 31, 2020.
(b)In general, the obligors have the right to redeem all of the notes set forth in the above table in whole or in part at their option, beginning at various times prior to their stated maturity dates, subject to certain conditions, upon the payment of the outstanding principal amount (plus a specified redemption premium) and all accrued and unpaid interest.
(c)Principal amount includes £625 million valued at $854 million as of December 31, 2020 using the exchange rate as of December 31, 2020.
(d)Principal amount includes £650 million valued at $889 million as of December 31, 2020 using the exchange rate as of December 31, 2020.

See Note 9 to the accompanying consolidated financial statements contained in “Part II. Item 8. Financial Statements and Supplementary Data” for further details regarding our outstanding debt and other financing arrangements, including certain information about maturities, covenants and restrictions related to such debt and financing arrangements. The agreements and instruments governing our debt and financing arrangements are complicated and you should consult such agreements and instruments which are filed with the SEC for more detailed information.


At December 31, 2017,2020, Charter Operating had a consolidated leverage ratio of approximately 3.02.8 to 1.0 and a consolidated first lien leverage ratio of 2.92.7 to 1.0. Both ratios are in compliance with the ratios required by the Charter Operating credit facilities of 5.0 to 1.0 consolidated leverage ratio and 4.0 to 1.0 consolidated first lien leverage ratio. A failure by Charter Operating to maintain the financial covenants would result in an event of default under the Charter Operating credit facilities and the debt of CCO Holdings. See “Part I. Item 1A. Risk Factors — The agreements and instruments governing our debt contain restrictions and limitations that could significantly affect our ability to operate our business, as well as significantly affect our liquidity.”


Recently Issued Accounting Standards


See Note 2223 to the accompanying consolidated financial statements contained in “Part II. Item 8. Financial Statements and Supplementary Data” for a discussion of recently issued accounting standards.


Item 7A.Quantitative and Qualitative Disclosures About Market Risk.


We use derivative instruments to manage interest rate risk on variable debt and foreign exchange risk on the Sterling Notes, and do not hold or issue derivative instruments for speculative trading purposes.


Cross-currency derivative instruments are used to effectively convert £1.275 billion aggregate principal amount of fixed-rate British pound sterling denominated debt, including annual interest payments and the payment of principal at maturity, to fixed-rate U.S. dollar denominated debt. The cross-currency derivative instruments have maturities of June 2031 and July 2042. We are required to post collateral on the cross-currency derivative instruments when such instruments are in a liability position. In May 2016,April 2019, we entered into a collateral holiday agreement for 80%60% of both the 2031 and 2042 cross-currency swaps, which eliminates the requirement to post collateral for three years.years, as well as a ten year collateral cap on the remaining 40% of the cross-currency swaps which limits the required collateral posting on that 40% of the cross-currency swaps to $150 million. The fair value of our cross-currency derivatives included in other long-term liabilities on our consolidated balance sheets was $25$184 million and $251$224 million as of December 31, 20172020 and 2016,2019, respectively. For more information, see Note 12 to the accompanying consolidated financial statements contained in “Part II. Item 8. Financial Statements and Supplementary Data.”

As of December 31, 20172020 and 2016,2019, the weighted average interest rate on the credit facility debt was approximately 3.4%1.7% and 2.9%3.3%, respectively, and the weighted average interest rate on the senior notes was approximately 5.7%5.1% and 5.9%5.4%, respectively, resulting in a blended weighted average interest rate of 5.4%4.7% and 5.4%5.1%, respectively.  The interest rate on approximately 86%87% and 87%86% of the total principal amount of our debt was effectively fixed including the effects of our interest rate swap agreements, as of December 31, 2017 and 2016, respectively. All of our interest rate derivatives were expired as of December 31, 2017.2020 and 2019, respectively.




5045




The table set forth below summarizes the fair values and contract terms of financial instruments subject to interest rate risk maintained by us as of December 31, 20172020 (dollars in millions):


20212022202320242025ThereafterTotalFair Value
Debt:
Fixed Rate$1,000 $3,000 $1,500 $1,100 $4,500 $59,993 $71,093 $83,240 
Average Interest Rate4.00 %4.46 %6.92 %4.50 %4.91 %5.19 %5.15 %
Variable Rate$277 $277 $436 $1,165 $5,320 $3,575 $11,050 $10,986 
Average Interest Rate1.49 %1.52 %1.66 %2.03 %2.18 %2.93 %2.35 %
  2018 2019 2020 2021 2022 Thereafter Total Fair Value
Debt:                
Fixed Rate $2,000
 $3,250
 $3,500
 $2,200
 $4,250
 $44,324
 $59,524
 $63,443
Average Interest Rate 6.75% 8.44% 4.19% 4.32% 4.70% 5.70% 5.67%  
                 
Variable Rate $207
 $207
 $207
 $207
 $207
 $8,444
 $9,479
 $9,440
Average Interest Rate 3.60% 3.90% 3.98% 4.01% 4.05% 4.39% 4.34%  


Interest rates on variable-rate debt are estimated using the average implied forward LIBOR for the year of maturity based on the yield curve in effect at December 31, 20172020 including applicable bank spread.


Item 8. Financial Statements and Supplementary Data.


Our consolidated financial statements, the related notes thereto, and the reports of independent accountants are included in this annual report beginning on page F-1.


Item 9. Changes in and Disagreements with Accountants on Accounting and Financial Disclosure.


None.


Item 9A. Controls and Procedures.


Conclusion Regarding the Effectiveness of Disclosure Controls and Procedures


As of the end of the period covered by this report, under the supervision and with the participation of our management, including our Chief Executive Officer and Chief Financial Officer, we have evaluated the effectiveness of the design and operation of disclosure controls and procedures with respect to the information generated for use in this annual report. The evaluation was based upon reports and certifications provided by a number of executives. Based on, and as of the date of that evaluation, our Chief Executive Officer and Chief Financial Officer concluded that the disclosure controls and procedures were effective to provide reasonable assurances that information required to be disclosed in the reports we file or submit under the Securities Exchange Act of 1934 is recorded, processed, summarized and reported within the time periods specified in the SEC’s rules and forms.


In designing and evaluating the disclosure controls and procedures, our management recognized that any controls and procedures, no matter how well designed and operated, can provide only reasonable, not absolute, assurance of achieving the desired control objectives, and management necessarily was required to apply its judgment in evaluating the cost-benefit relationship of possible controls and procedures. Based upon the above evaluation, we believe that our controls provide such reasonable assurances.


During the quarter ended December 31, 2017,2020, there was no change in our internal control over financial reporting that has materially affected, or is reasonably likely to materially affect, our internal control over financial reporting.


Management’s Report on Internal Control Over Financial Reporting


Our management is responsible for establishing and maintaining adequate internal control over financial reporting (as defined in Rule 13a-15(f) under the Exchange Act) for the Company. Our internal control system was designed to provide reasonable assurance to our management and board of directors regarding the preparation and fair presentation of published financial statements.


Management has assessed the effectiveness of our internal control over financial reporting as of December 31, 2017.2020. In making this assessment, we used the criteria set forth by the Committee of Sponsoring Organizations of the Treadway Commission (“COSO”) in Internal Control — Integrated Framework (2013). Based on management’s assessment utilizing these criteria we believe that, as of December 31, 2017,2020, our internal control over financial reporting was effective.




5146





Our independent auditors, KPMG LLP, have audited our internal control over financial reporting as stated in their report on page F-2.


Item 9B. Other Information.


None.



47




52




PART III


Item 10. Directors, Executive Officers and Corporate Governance.


The information required by Item 10 will be included in Charter’s 2018the Proxy Statement (the “Proxy Statement”) under the headings “Election of Class A Directors,” “Section 16(a) Beneficial Ownership Reporting Requirements,” and “Code of Ethics,” or in amendment to this Annual Report on Form 10-K and is incorporated herein by reference.


Item 11. Executive Compensation.
 
The information required by Item 11 will be included in the Proxy Statement under the headings “Executive Compensation,” “Election of Class A Directors – Director Compensation” and “Compensation Discussion and Analysis,” or in an amendment to this Annual Report on Form 10-K and is incorporated herein by reference. Information contained in the Proxy Statement or an amendment to this Annual Report on Form 10-Kunder the caption “Report of Compensation and Benefits Committee” is furnished and not deemed filed with the SEC.


Item 12. Security Ownership of Certain Beneficial Owners and Management and Related Stockholder Matters.
 
The information required by Item 12 will be included in the Proxy Statement under the heading “Security Ownership of Certain Beneficial Owners and Management” or in amendment to this Annual Report on Form 10-K and is incorporated herein by reference.


Item 13. Certain Relationships and Related Transactions, and Director Independence.
 
The information required by Item 13 will be included in the Proxy Statement under the heading “Certain Relationships and Related Transactions” and “Election of Class A Directors” or in amendment to this Annual Report on Form 10-K and is incorporated herein by reference.


Item 14. Principal Accounting Fees and Services.
 
The information required by Item 14 will be included in the Proxy Statement under the heading “Accounting Matters” or in amendment to this Annual Report on Form 10-K and is incorporated herein by reference.





5348




PART IV


Item 15. Exhibits and Financial Statement Schedules.


(a)The following documents are filed as part of this annual report:

(a)    The following documents are filed as part of this annual report:
(1)Financial Statements.


(1)    Financial Statements.

A listing of the financial statements, notes and reports of independent public accountants required by "Part II. Item 8. Financial Statements and Supplementary Data" begins on page F-1 of this annual report.


(2)Financial Statement Schedules.

(2)    Financial Statement Schedules.

No financial statement schedules are required to be filed by Items 8 and 15(c) because they are not required or are not applicable, or the required information is set forth in the applicable financial statements or notes thereto.

(3)The index to the exhibits begins on page E-1 of this annual report.



(3)    The index to the exhibits begins on page E-1 of this annual report.



5449




SIGNATURES


Pursuant to the requirements of Section 13 or 15(d) of the Securities Exchange Act of 1934, Charter Communications, Inc. has duly caused this annual report to be signed on its behalf by the undersigned, thereunto duly authorized.


CHARTER COMMUNICATIONS, INC.,
Registrant
CHARTER COMMUNICATIONS, INC.,
By:Registrant
By:/s/ Thomas M. Rutledge
Thomas M. Rutledge
Chairman and Chief Executive Officer
Date: February 2, 2018January 29, 2021



S- 1
S-1






POWER OF ATTORNEY


KNOW ALL MEN BY THESE PRESENTS, that each person whose signature appears below constitutes and appoints Richard R. Dykhouse and Kevin D. Howard, and each of them (with full power to each of them to act alone), his or her true and lawful attorney-in-fact and agent, with full power of substitution and resubstitution, for him or her and in his or her name, place and stead, in any and all capacities, to sign on his or her behalf individually and in each capacity stated below any and all amendments (including post-effective amendments) to this annual report, and to file the same, with all exhibits thereto and other documents in connection therewith, with the Securities and Exchange Commission, granting unto said attorneys-in-fact and agents, and each of them, full power and authority to do and perform each and every act and thing requisite and necessary to be done in and about the premises, as fully to all intents and purposes as he or she might or could do in person, hereby ratifying and confirming all that said attorneys-in-fact and agents and either of them, or their substitutes, may lawfully do or cause to be done by virtue hereof.


Pursuant to the requirements of the Securities Exchange Act of 1934, this report has been signed below by the following persons on behalf of Charter Communications, Inc. and in the capacities and on the dates indicated.

SignatureTitleDate
SignatureTitleDate
/s/ Thomas M. Rutledge     
Thomas M. Rutledge
Chairman, Chief Executive Officer, Director

(Principal Executive Officer)
February 2, 2018January 29, 2021
/s/ Christopher L. Winfrey     
Christopher L. Winfrey
Chief Financial Officer (Principal Financial Officer)February 2, 2018January 29, 2021
/s/ Kevin D. Howard     
Kevin D. Howard
SeniorExecutive Vice President, – Finance, Controller and Chief Accounting Officer and Controller (Principal Accounting Officer)February 2, 2018January 29, 2021
/s/ Eric L. Zinterhofer     
Eric L. Zinterhofer
DirectorFebruary 2, 2018January 21, 2021
/s/ W. Lance Conn     
W. Lance Conn
DirectorFebruary 2, 2018January 21, 2021
/s/ Kim C. Goodman    
Kim C. Goodman
DirectorFebruary 2, 2018January 27, 2021
/s/ Craig A. Jacobson     
Craig A. Jacobson
DirectorFebruary 2, 2018January 21, 2021
/s/ Gregory Maffei     
Gregory Maffei
DirectorFebruary 2, 2018January 26, 2021
/s/ John C. Malone    
John C. Malone
DirectorFebruary 2, 2018
/s/ John D. Markley, Jr.     
John D. Markley, Jr.
DirectorFebruary 2, 2018January 22, 2021
/s/ David C. Merritt     
David C. Merritt
DirectorFebruary 2, 2018January 28, 2021
/s/ James E. Meyer     
James E. Meyer
DirectorJanuary 21, 2021
/s/ Steven Miron    
Steven Miron
DirectorFebruary 2, 2018January 21, 2021
/s/ Balan Nair    
Balan Nair
DirectorFebruary 2, 2018January 21, 2021
/s/ Michael Newhouse    
Michael Newhouse
DirectorFebruary 2, 2018January 21, 2021
/s/ Mauricio Ramos     
Mauricio Ramos
DirectorFebruary 2, 2018January 21, 2021


S- 2
S-2






Exhibit Index


Exhibits are listed by numbers corresponding to the Exhibit Table of Item 601 in Regulation S-K.
ExhibitDescription
Exhibit2.1Description
2.1
2.2
3.1
3.2
4.1(a)3.3
4.1(a)
4.1(b)
10.1
10.2
10.3
10.4
10.5
10.6
10.7
10.8

E- 1




10.9
10.1010.2
10.11
10.1210.3
10.13
10.14
10.1510.4
10.1610.5
10.17
10.1810.6
E-1




E- 2




10.9
10.22
10.23
10.2410.10
10.2510.11
10.2610.12
10.2710.13
10.2810.14
10.2910.15
10.3010.16
10.3110.17
10.3210.18
10.3310.19
E-2




E- 3




10.21
10.35
10.3610.22
10.3710.23
10.3810.24
10.3910.25
10.4010.26
10.4110.27
10.4210.28
10.4310.29
10.4410.30
10.4510.31
E-3



10.32
10.4610.33
10.34
10.35
10.36
10.37
10.38
10.39
10.40
10.41
10.42
10.43
10.44
10.45
E-4



10.46
10.47
10.48
10.49
10.50
10.51
10.52
10.53
10.54
10.55
10.56
10.57
10.58
10.59
10.60
10.61
10.62
E-5



10.63
10.64
10.65
10.66
10.67
10.68
10.69
10.70
10.71
10.72
10.73
10.74
10.75
10.76
10.77
10.78Indenture, dated as of April 30, 1992 (the “TWCE Indenture”), as amended by the First Supplemental Indenture, dated as of June 30, 1992, among Time Warner Entertainment Company, L.P. (“TWE”), Time Warner Companies, Inc. (“TWCI”), certain of TWCI’s subsidiaries that are parties thereto and The Bank of New York, as Trustee (incorporated herein by reference to Exhibits 10(g) and 10(h) to TWCI’s current report on Form 8-K dated June 26, 1992 and filed with the SEC on July 15, 1992 (File No. 1-8637)). (P)
E-6



10.4710.79Second Supplemental Indenture to the TWCE Indenture, dated as of December 9, 1992, among TWE, TWCI, certain of TWCI’s subsidiaries that are parties thereto and The Bank of New York, as Trustee (incorporated herein by reference to Exhibit 4.2 to Amendment No. 1 to TWE’s Registration Statement on Form S-4 dated and filed with the SEC on October 25, 1993 (Registration No. 33-67688) (the “TWE October 25, 1993 Registration Statement”)). (P)

E- 4




10.80
10.48Third Supplemental Indenture to the TWCE Indenture, dated as of October 12, 1993, among TWE, TWCI, certain of TWCI’s subsidiaries that are parties thereto and The Bank of New York, as Trustee (incorporated herein by reference to Exhibit 4.3 to the TWE October 25, 1993 Registration Statement). (P)
10.4910.81Fourth Supplemental Indenture to the TWCE Indenture, dated as of March 29, 1994, among TWE, TWCI, certain of TWCI’s subsidiaries that are parties thereto and The Bank of New York, as Trustee (incorporated herein by reference to Exhibit 4.4 to TWE’s Annual Report on Form 10-K for the year ended December 31, 1993 and filed with the SEC on March 30, 1994 (File No. 1-12878)). (P)
10.510.82Fifth Supplemental Indenture to the TWCE Indenture, dated as of December 28, 1994, among TWE, TWCI, certain of TWCI’s subsidiaries that are parties thereto and The Bank of New York, as Trustee (incorporated herein by reference to Exhibit 4.5 to TWE’s Annual Report on Form 10-K for the year ended December 31, 1994 and filed with the SEC on March 30, 1995 (File No. 1-12878)). (P)
10.5110.83
10.5210.84
10.5310.85
10.5410.86
10.5510.87
10.5610.88
10.5710.89
10.5810.90
10.5910.91
10.6010.92
10.6110.93
E-7




E- 5




10.95
10.63
10.6410.96
10.65
10.6610.97
10.67
10.6810.98
10.69
10.70
10.7110.99
10.72
10.73
10.74
10.7510.100
10.7610.101
10.7710.102
10.7810.103
10.7910.104
10.8010.105
10.8110.106
10.8210.107
10.8310.108
10.84(a)10.109(a)

E- 6




E-8



10.84(d)10.109(d)
10.8510.110
10.111
10.112
10.8610.113
10.8710.114
10.8810.115
10.8910.116
10.9010.117
10.9110.118
10.9210.119
10.9310.120
10.9410.121
10.9510.122
E-9




E- 7




10.125+
10.98+
10.99+10.126+
10.100+10.127+
10.101+10.128+
10.102+10.129+
10.103+10.130+
10.104+10.131+
10.105+10.132+
10.106+10.133+
10.107+10.134+
10.108+10.135+
10.109(a)+10.136+
10.137+
10.138+
10.139+
10.140(a)+
10.109(b)10.140(b)+
10.109(c)10.140(c)+
E-10



10.110(a)10.141(a)+
10.110(b)10.141(b)+
10.110(c)10.141(c)+
10.111+10.142+
10.112+10.143+
10.113+
10.114+10.144+

E- 8




10.145+
10.115+
10.116+10.146+
10.117+10.147+
10.118+10.148+
10.119+
10.120+10.149+
10.121+10.150+
10.12210.151+
10.152+
10.12310.153
12.1*10.154+
21.1*
23.1*
31.1*
31.2*
32.1*
32.2*
E-11



101The following financial information from the Annual Report of Charter Communications, Inc.’s Annual Report on Form 10-K for the year ended December 31, 2017,2020, filed with the SECSecurities and Exchange Commission on February 2, 2018,January 29, 2021, formatted in iXBRL (inline eXtensible Business Reporting Language:Language) includes: (i) the Consolidated Balance Sheets,Sheets; (ii) the Consolidated Statements of Operations,Operations; (iii) Consolidated Statements of Comprehensive Income (Loss), (iv)the Consolidated Statements of Changes in Shareholders’ Equity (Deficit), (v)Shareholders' Equity; (iv) the Consolidated Statements of Cash Flows,Flows; and (vi) the Notes to the Consolidated Financial Statements.
104Cover page, formatted in iXBRL and contained in Exhibit 101.
_____________
*    Filed herewith.herewith
+    Management compensatory plan or arrangement

E- 9
E-12






INDEX TO FINANCIAL STATEMENTS







F- 1F-1












Report of Independent Registered Public Accounting Firm



To the Shareholders and Board of Directors
Charter Communications, Inc.:


Opinions on the Consolidated Financial Statements and Internal Control Over Financial Reporting


We have audited the accompanying consolidated balance sheets of Charter Communications, Inc. and subsidiaries (the “Company”)Company) as of December 31, 20172020 and 2016,2019, the related consolidated statements of operations, comprehensive income (loss), changes in shareholders’ equity, (deficit), and cash flows for each of the years in the three-year period ended December 31, 2017,2020, and the related notes (collectively, the “consolidatedconsolidated financial statements”)statements). We also have audited the Company’s internal control over financial reporting as of December 31, 2017,2020, based on criteria established in Internal Control - Integrated Framework(2013) issued by the Committee of Sponsoring Organizations of the Treadway Commission.


In our opinion, the consolidated financial statements referred to above present fairly, in all material respects, the financial position of the Company as of December 31, 20172020 and 2016,2019, and the results of its operations and its cash flows for each of the years in the three-year period ended December 31, 2017,2020, in conformity with U.S. generally accepted accounting principles. Also in our opinion, the Company maintained, in all material respects, effective internal control over financial reporting as of December 31, 2017,2020 based on criteria established in Internal Control - Integrated Framework (2013) issued by the Committee of Sponsoring Organizations of the Treadway Commission.


Change in Accounting Principle

As discussed in Note 23 to the consolidated financial statements, the Company has changed its method of accounting for leases as of January 1, 2019 due to the adoption of Accounting Standard Codification Topic 842, Leases.

Basis for OpinionOpinions


The Company’s management is responsible for these consolidated financial statements, for maintaining effective internal control over financial reporting, and for its assessment of the effectiveness of internal control over financial reporting, included in the accompanying Management’sManagement's Report on Internal Control Over Financial Reporting. Our responsibility is to express an opinion on the Company’s consolidated financial statements and an opinion on the Company’s internal control over financial reporting based on our audits. We are a public accounting firm registered with the Public Company Accounting Oversight Board (United States) (“PCAOB”)(PCAOB) and are required to be independent with respect to the Company in accordance with the U.S. federal securities laws and the applicable rules and regulations of the Securities and Exchange Commission and the PCAOB.


We conducted our audits in accordance with the standards of the PCAOB. Those standards require that we plan and perform the audits to obtain reasonable assurance about whether the consolidated financial statements are free of material misstatement, whether due to error or fraud, and whether effective internal control over financial reporting was maintained in all material respects.


Our audits of the consolidated financial statements included performing procedures to assess the risks of material misstatement of the consolidated financial statements, whether due to error or fraud, and performing procedures that respond to those risks. Such procedures included examining, on a test basis, evidence regarding the amounts and disclosures in the consolidated financial statements. Our audits also included evaluating the accounting principles used and significant estimates made by management, as well as evaluating the overall presentation of the consolidated financial statements. Our audit of internal control over financial reporting included obtaining an understanding of internal control over financial reporting, assessing the risk that a material weakness exists, and testing and evaluating the design and operating effectiveness of internal control based on the assessed risk. Our audits also included performing such other procedures as we considered necessary in the circumstances. We believe that our audits provide a reasonable basis for our opinions.


Definition and Limitations of Internal Control Over Financial Reporting


A company’s internal control over financial reporting is a process designed to provide reasonable assurance regarding the reliability of financial reporting and the preparation of financial statements for external purposes in accordance with generally

F-2


accepted accounting principles. A company’s internal control over financial reporting includes those policies and procedures that (1) pertain to the maintenance of records that, in reasonable detail, accurately and fairly reflect the transactions and dispositions of the assets of the company; (2) provide reasonable assurance that transactions are recorded as necessary to permit preparation of financial statements in accordance with generally accepted accounting principles, and that receipts and expenditures of the company are being made only in accordance with authorizations of management and directors of the company; and (3) provide reasonable


F- 2



assurance regarding prevention or timely detection of unauthorized acquisition, use, or disposition of the company’s assets that could have a material effect on the financial statements.


Because of its inherent limitations, internal control over financial reporting may not prevent or detect misstatements. Also, projections of any evaluation of effectiveness to future periods are subject to the risk that controls may become inadequate because of changes in conditions, or that the degree of compliance with the policies or procedures may deteriorate.



Critical Audit Matter


The critical audit matter communicated below is a matter arising from the current period audit of the consolidated financial statements that was communicated or required to be communicated to the audit committee and that: (1) relates to accounts or disclosures that are material to the consolidated financial statements and (2) involved our especially challenging, subjective, or complex judgments. The communication of a critical audit matter does not alter in any way our opinion on the consolidated financial statements, taken as a whole, and we are not, by communicating the critical audit matter below, providing a separate opinion on the critical audit matter or on the accounts or disclosures to which it relates.

Capitalization of installation direct labor and overhead costs

As discussed in Note 2 to the consolidated financial statements, the Company capitalizes direct labor and overhead costs using standards developed from actual costs and applicable operational data associated with certain activities. The Company calculates the standards annually (or more frequently when circumstances dictate) for items such as direct labor and overhead and the estimate of the average amount of time required to perform a capitalizable activity. For the year ended December 31, 2020, the Company capitalized $1.6 billion of direct labor and overhead costs, a portion of which related to installation activities.

We identified the evaluation of the capitalization of certain installation direct labor and overhead costs as a critical audit matter. Evaluating the Company’s determination of the relevant installation activities and the extent to which costs incurred are capitalized required complex and subjective auditor judgment. Specifically, the evaluation of the methodology, the development and accumulation of data used by the Company to estimate the installation direct labor and overhead standards, and the estimated average length of time to complete specific installation activities required complex and subjective auditor judgment.

The following are the primary procedures we performed to address this critical audit matter. We evaluated the design and tested the operating effectiveness of certain internal controls related to the critical audit matter. This included controls related to the development and accumulation of data used to estimate certain installation direct labor and overhead costs and the estimation of the average amount of time required to perform a capitalizable activity. We assessed the methodology, including the development and accumulation of data, for the inclusion of certain costs in the installation direct labor and overhead standards. We tested a selection of the data used to develop the installation direct labor standard and overhead standard to test certain data attributes used in the estimates by comparing such data to contracts with third parties and internal documentation of wages and costs. We tested the average length of time to complete specific installation activities by inquiring of personnel who supervise installation activities and selecting certain data to develop an expectation of the average length of time to complete certain installation activities.


(signed) KPMG LLP



We have served as the Company’s auditor since 2002.


St. Louis, Missouri
February 1, 2018January 28, 2021





F- 3F-3




CHARTER COMMUNICATIONS, INC. AND SUBSIDIARIES
CONSOLIDATED BALANCE SHEETS
(dollars in millions, except share data)


December 31,
20202019
ASSETS
CURRENT ASSETS:
Cash and cash equivalents$998 $3,483 
Accounts receivable, less allowance for doubtful accounts of $194 and $151, respectively2,201 2,227 
Prepaid expenses and other current assets707 761 
Total current assets3,906 6,471 
RESTRICTED CASH66 
INVESTMENT IN CABLE PROPERTIES:
Property, plant and equipment, net of accumulated depreciation of $31,639 and $27,656, respectively34,357 34,591 
Customer relationships, net5,615 7,453 
Franchises67,322 67,322 
Goodwill29,554 29,554 
Total investment in cable properties, net136,848 138,920 
OTHER NONCURRENT ASSETS3,449 2,731 
Total assets$144,206 $148,188 
LIABILITIES AND SHAREHOLDERS’ EQUITY
CURRENT LIABILITIES:
Accounts payable and accrued liabilities$8,867 $8,885 
Current portion of long-term debt1,008 3,500 
Total current liabilities9,875 12,385 
LONG-TERM DEBT81,744 75,578 
DEFERRED INCOME TAXES18,108 17,711 
OTHER LONG-TERM LIABILITIES4,198 3,703 
SHAREHOLDERS’ EQUITY:
Class A common stock; $0.001 par value; 900 million shares authorized;
193,730,992 and 209,975,963 shares issued and outstanding, respectively
Class B common stock; $0.001 par value; 1,000 shares authorized;
1 share issued and outstanding
Preferred stock; $0.001 par value; 250 million shares authorized;
0 shares issued and outstanding
Additional paid-in capital29,000 31,405 
Retained earnings (accumulated deficit)(5,195)40 
Total Charter shareholders’ equity23,805 31,445 
Noncontrolling interests6,476 7,366 
Total shareholders’ equity30,281 38,811 
Total liabilities and shareholders’ equity$144,206 $148,188 

The accompanying notes are an integral part of these consolidated financial statements.
F-4
 December 31,
 2017 2016
ASSETS   
CURRENT ASSETS:   
Cash and cash equivalents$621
 $1,535
Accounts receivable, less allowance for doubtful accounts of   
$113 and $124, respectively1,635
 1,432
Prepaid expenses and other current assets299
 333
Total current assets2,555
 3,300
    
INVESTMENT IN CABLE PROPERTIES:   
Property, plant and equipment, net of accumulated   
depreciation of $18,077 and $11,103, respectively33,888
 32,963
Customer relationships, net11,951
 14,608
Franchises67,319
 67,316
Goodwill29,554
 29,509
Total investment in cable properties, net142,712
 144,396
    
OTHER NONCURRENT ASSETS1,356
 1,371
    
Total assets$146,623
 $149,067
    
LIABILITIES AND SHAREHOLDERS’ EQUITY   
CURRENT LIABILITIES:   
Accounts payable and accrued liabilities$9,045
 $7,544
Current portion of long-term debt2,045
 2,028
Total current liabilities11,090
 9,572
    
LONG-TERM DEBT68,186
 59,719
DEFERRED INCOME TAXES17,314
 26,665
OTHER LONG-TERM LIABILITIES2,502
 2,745
    
SHAREHOLDERS’ EQUITY:   
Class A common stock; $.001 par value; 900 million shares authorized;   
238,506,059 and 268,897,792 shares issued and outstanding, respectively
 
Class B common stock; $.001 par value; 1,000 shares authorized;   
1 share issued and outstanding
 
Preferred stock; $.001 par value; 250 million shares authorized;   
no shares issued and outstanding
 
Additional paid-in capital35,253
 39,413
Retained earnings3,832
 733
Accumulated other comprehensive loss(1) (7)
Total Charter shareholders’ equity39,084
 40,139
Noncontrolling interests8,447
 10,227
Total shareholders’ equity47,531
 50,366
    
Total liabilities and shareholders’ equity$146,623
 $149,067




CHARTER COMMUNICATIONS, INC. AND SUBSIDIARIES
CONSOLIDATED STATEMENTS OF OPERATIONS
(dollars in millions, except per share and share data)


Year Ended December 31,
202020192018
REVENUES$48,097 $45,764 $43,634 
COSTS AND EXPENSES:
Operating costs and expenses (exclusive of items shown separately below)29,930 29,224 27,860 
Depreciation and amortization9,704 9,926 10,318 
Other operating expenses, net58 103 235 
39,692 39,253 38,413 
Income from operations8,405 6,511 5,221 
OTHER INCOME (EXPENSES):
Interest expense, net(3,848)(3,797)(3,540)
Loss on extinguishment of debt(143)(25)
Loss on financial instruments, net(15)(54)(110)
Other pension benefits (costs), net(66)(69)192 
Other expense, net(31)(135)(77)
(4,103)(4,080)(3,535)
Income before income taxes4,302 2,431 1,686 
Income tax expense(626)(439)(180)
Consolidated net income3,676 1,992 1,506 
Less: Net income attributable to noncontrolling interests(454)(324)(276)
Net income attributable to Charter shareholders$3,222 $1,668 $1,230 
EARNINGS PER COMMON SHARE ATTRIBUTABLE TO CHARTER SHAREHOLDERS:
Basic$15.85 $7.60 $5.29 
Diluted$15.40 $7.45 $5.22 
Weighted average common shares outstanding, basic203,316,483 219,506,735 232,356,665 
Weighted average common shares outstanding, diluted209,273,247 223,786,380 235,525,226 

 Year Ended December 31,
 2017 2016 2015
REVENUES$41,581
 $29,003
 $9,754
      
COSTS AND EXPENSES:     
Operating costs and expenses (exclusive of items shown separately below)26,541
 18,655
 6,426
Depreciation and amortization10,588
 6,907
 2,125
Other operating expenses, net346
 985
 89
 37,475
 26,547
 8,640
Income from operations4,106
 2,456
 1,114
      
OTHER EXPENSES:     
Interest expense, net(3,090) (2,499) (1,306)
Loss on extinguishment of debt(40) (111) (128)
Gain (loss) on financial instruments, net69
 89
 (4)
Other pension benefits1
 899
 
Other expense, net(18) (14) (7)
 (3,078) (1,636) (1,445)
      
Income (loss) before income taxes1,028
 820
 (331)
Income tax benefit9,087
 2,925
 60
Consolidated net income (loss)10,115
 3,745
 (271)
Less: Net income attributable to noncontrolling interests(220) (223) 
Net income (loss) attributable to Charter shareholders$9,895
 $3,522
 $(271)
      
EARNINGS (LOSS) PER COMMON SHARE ATTRIBUTABLE TO CHARTER SHAREHOLDERS:     
Basic$38.55
 $17.05
 $(2.68)
Diluted$34.09
 $15.94
 $(2.68)
      
WEIGHTED AVERAGE COMMON SHARES OUTSTANDING:     
Basic256,720,715
 206,539,100
 101,152,647
Diluted296,703,956
 234,791,439
 101,152,647


The accompanying notes are an integral part of these consolidated financial statements.

F-5


CHARTER COMMUNICATIONS, INC. AND SUBSIDIARIES
CONSOLIDATED STATEMENTS OF COMPREHENSIVE INCOME (LOSS)
(dollars in millions)

 Year Ended December 31,
 2017 2016 2015
Consolidated net income (loss)$10,115
 $3,745
 $(271)
Net impact of interest rate derivative instruments5
 8
 9
Foreign currency translation adjustment1
 (2) 
Consolidated comprehensive income (loss)10,121
 3,751
 (262)
Less: Comprehensive income attributable to noncontrolling interests(220) (223) 
Comprehensive income (loss) attributable to Charter shareholders$9,901
 $3,528
 $(262)



CHARTER COMMUNICATIONS, INC. AND SUBSIDIARIES
CONSOLIDATED STATEMENTS OF CHANGES IN SHAREHOLDERS’ EQUITY (DEFICIT)
(dollars in millions)
Class A Common StockClass B Common StockAdditional Paid-in CapitalRetained Earnings (Accumulated Deficit)Accumulated Other Comprehensive LossTotal Charter Shareholders’ EquityNon-controlling InterestsTotal Shareholders’ Equity
BALANCE, December 31, 2017$$$35,253 $3,832 $(1)$39,084 $8,447 $47,531 
Consolidated net income1,230 1,230 276 1,506 
Stock compensation expense285 285 285 
Accelerated vesting of equity awards
Exercise of stock options69 69 69 
Changes in accumulated other comprehensive loss, net(1)(1)— (1)
Cumulative effect of accounting changes62 62 69 
Purchases and retirement of treasury stock(2,055)(2,344)(4,399)(4,399)
Purchase of noncontrolling interest, net of tax(104)(104)(518)(622)
Change in noncontrolling interest ownership, net of tax54 54 (72)(18)
Distributions to noncontrolling interest(153)(153)
BALANCE, December 31, 201833,507 2,780 (2)36,285 7,987 44,272 
Consolidated net income1,668 1,668 324 1,992 
Stock compensation expense315 315 315 
Exercise of stock options118 118 118 
Changes in accumulated other comprehensive loss, net— 
Purchases and retirement of treasury stock(2,465)(4,408)(6,873)(6,873)
Purchase of noncontrolling interest, net of tax(240)(240)(565)(805)
Change in noncontrolling interest ownership, net of tax170 170 (226)(56)
Distributions to noncontrolling interest(154)(154)
BALANCE, December 31, 201931,405 40 31,445 7,366 38,811 
Consolidated net income3,222 3,222 454 3,676 
Stock compensation expense351 351 351 
Exercise of stock options184 184 184 
Issuance of equity23 23 23 
Purchases and retirement of treasury stock(2,760)(8,457)(11,217)(11,217)
Purchase of noncontrolling interest, net of tax(606)(606)(656)(1,262)
Change in noncontrolling interest ownership, net of tax403 403 (534)(131)
Distributions to noncontrolling interest(154)(154)
BALANCE, December 31, 2020$$$29,000 $(5,195)$$23,805 $6,476 $30,281 

The accompanying notes are an integral part of these consolidated financial statements.
F-6
 Class A Common StockClass B Common StockAdditional Paid-in CapitalRetained Earnings (Accumulated Deficit)Accumulated Other Comprehensive LossTotal Charter Shareholders’ Equity (Deficit)Non-controlling InterestsTotal Shareholders’ Equity (Deficit)
BALANCE, December 31, 2014$
$
$1,930
$(1,762)$(22)$146
$
$146
Consolidated net loss


(271)
(271)
(271)
Stock compensation expense

78


78

78
Exercise of stock options

30


30

30
Changes in accumulated other comprehensive loss, net



9
9

9
Purchases and retirement of treasury stock

(10)(28)
(38)
(38)
BALANCE, December 31, 2015

2,028
(2,061)(13)(46)
(46)
Consolidated net income


3,522

3,522
223
3,745
Stock compensation expense

244


244

244
Accelerated vesting of equity awards

248


248

248
Settlement of restricted stock units

(59)

(59)
(59)
Exercise of stock options

86


86

86
Changes in accumulated other comprehensive loss, net



6
6

6
Purchases and retirement of treasury stock

(834)(728)
(1,562)
(1,562)
Issuance of shares to Liberty Broadband for cash

5,000


5,000

5,000
Converted TWC awards in the TWC Transaction

514


514

514
Issuance of shares in TWC Transaction

32,164


32,164

32,164
Issuance of subsidiary equity in Bright House Transaction





10,134
10,134
Partnership formation and change in ownership, net of tax

(364)

(364)589
225
Purchase of noncontrolling interest, net of tax

(19)

(19)(187)(206)
Exchange of Charter Holdings units held by A/N, net of tax and TRA effects

405


405
(460)(55)
Distributions to noncontrolling interest





(96)(96)
Noncontrolling interests assumed in acquisitions





24
24
BALANCE, December 31, 2016

39,413
733
(7)40,139
10,227
50,366
Consolidated net income


9,895

9,895
220
10,115
Stock compensation expense

261


261

261
Accelerated vesting of equity awards

49


49

49
Exercise of stock options

116


116

116
Changes in accumulated other comprehensive loss, net



6
6

6
Cumulative effect of accounting change

9
131

140

140
Purchases and retirement of treasury stock

(4,788)(6,927)
(11,715)
(11,715)
Purchase of noncontrolling interest, net of tax

(295)

(295)(1,187)(1,482)
Exchange of Charter Holdings units held by A/N, net of tax and TRA effects

265


265
(298)(33)
Change in noncontrolling interest ownership, net of tax

223


223
(362)(139)
Distributions to noncontrolling interest





(153)(153)
BALANCE, December 31, 2017$
$
$35,253
$3,832
$(1)$39,084
$8,447
$47,531




CHARTER COMMUNICATIONS, INC. AND SUBSIDIARIES
CONSOLIDATED STATEMENTS OF CASH FLOWS
(dollars in millions)
Year Ended December 31,
202020192018
CASH FLOWS FROM OPERATING ACTIVITIES:
Consolidated net income$3,676 $1,992 $1,506 
Adjustments to reconcile consolidated net income to net cash flows from operating activities:
Depreciation and amortization9,704 9,926 10,318 
Stock compensation expense351 315 285 
Noncash interest income, net(41)(106)(307)
Other pension (benefits) costs, net66 69 (192)
Loss on extinguishment of debt143 25 
Loss on financial instruments, net15 54 110 
Deferred income taxes465 320 110 
Other, net(10)158 180 
Changes in operating assets and liabilities, net of effects from acquisitions and dispositions:
Accounts receivable26 (505)(98)
Prepaid expenses and other assets(124)(397)(270)
Accounts payable, accrued liabilities and other291 (103)125 
Net cash flows from operating activities14,562 11,748 11,767 
CASH FLOWS FROM INVESTING ACTIVITIES:
Purchases of property, plant and equipment(7,415)(7,195)(9,125)
Change in accrued expenses related to capital expenditures(77)55 (470)
Purchases of wireless spectrum licenses(464)
Real estate investments through variable interest entities(183)(148)(21)
Other, net(18)(43)(120)
Net cash flows from investing activities(8,157)(7,331)(9,736)
CASH FLOWS FROM FINANCING ACTIVITIES:
Borrowings of long-term debt15,754 19,685 13,820 
Repayments of long-term debt(12,094)(13,309)(10,769)
Payments for debt issuance costs(125)(103)(29)
Issuance of equity23 
Purchase of treasury stock(11,217)(6,873)(4,399)
Proceeds from exercise of stock options184 118 69 
Purchase of noncontrolling interest(1,462)(885)(656)
Distributions to noncontrolling interest(154)(154)(153)
Borrowings for real estate investments through variable interest entities, net122 342 
Other, net16 (112)(112)
Net cash flows from financing activities(8,953)(1,633)(1,887)
NET INCREASE (DECREASE) IN CASH, CASH EQUIVALENTS AND RESTRICTED CASH(2,548)2,784 144 
CASH, CASH EQUIVALENTS AND RESTRICTED CASH, beginning of period3,549 765 621 
CASH, CASH EQUIVALENTS AND RESTRICTED CASH, end of period$1,001 $3,549 $765 
CASH PAID FOR INTEREST$3,866 $3,963 $3,865 
CASH PAID FOR TAXES$123 $71 $45 

The accompanying notes are an integral part of these consolidated financial statements.
F-7
 Year Ended December 31,
 2017 2016 2015
CASH FLOWS FROM OPERATING ACTIVITIES:     
Consolidated net income (loss)$10,115
 $3,745
 $(271)
Adjustments to reconcile consolidated net income (loss) to net cash flows from operating activities:     
Depreciation and amortization10,588
 6,907
 2,125
Stock compensation expense261
 244
 78
Accelerated vesting of equity awards49
 248
 
Noncash interest (income) expense(370) (256) 28
Other pension benefits(1) (899) 
Loss on extinguishment of debt40
 111
 128
(Gain) loss on financial instruments, net(69) (89) 4
Deferred income taxes(9,116) (2,958) (65)
Other, net16
 8
 11
Changes in operating assets and liabilities, net of effects from acquisitions and dispositions:     
Accounts receivable(84) (160) 5
Prepaid expenses and other assets76
 111
 (3)
Accounts payable, accrued liabilities and other449
 1,029
 319
Net cash flows from operating activities11,954
 8,041
 2,359
      
CASH FLOWS FROM INVESTING ACTIVITIES:     
Purchases of property, plant and equipment(8,681) (5,325) (1,840)
Change in accrued expenses related to capital expenditures820
 603
 28
Purchases of cable systems, net(9) (28,810) 
Change in restricted cash and cash equivalents
 22,264
 (15,153)
Real estate investments through variable interest entities(105) 
 
Other, net(123) (22) (67)
Net cash flows from investing activities(8,098) (11,290) (17,032)
      
CASH FLOWS FROM FINANCING ACTIVITIES:     
Borrowings of long-term debt25,276
 12,344
 26,045
Repayments of long-term debt(16,507) (10,521) (11,326)
Payments for debt issuance costs(111) (284) (36)
Issuance of equity
 5,000
 
Purchase of treasury stock(11,715) (1,562) (38)
Proceeds from exercise of stock options and warrants116
 86
 30
Settlement of restricted stock units
 (59) 
Purchase of noncontrolling interest(1,665) (218) 
Distributions to noncontrolling interest(153) (96) 
Proceeds from termination of interest rate derivatives
 88
 
Other, net(11) 1
 
Net cash flows from financing activities(4,770) 4,779
 14,675
      
NET INCREASE (DECREASE) IN CASH AND CASH EQUIVALENTS(914) 1,530
 2
CASH AND CASH EQUIVALENTS, beginning of period1,535
 5
 3
CASH AND CASH EQUIVALENTS, end of period$621
 $1,535
 $5
      
CASH PAID FOR INTEREST$3,421
 $2,685
 $1,064
CASH PAID FOR TAXES$41
 $63
 $3




CHARTER COMMUNICATIONS, INC. AND SUBSIDIARIES
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS
DECEMBER 31, 2017, 20162020, 2019 AND 20152018
(dollars in millions, except share or per share data or where indicated)



1.    Organization and Basis of Presentation


Organization


Charter Communications, Inc. (together with its controlled subsidiaries, “Charter,” or the “Company”) is the second largest cable operator in the United States and a leading broadband communicationsconnectivity company providing video, Internet and voice services tocable operator. Over an advanced high-capacity, two-way telecommunications network, the Company offers a full range of state-of-the-art residential and business customers. In addition,services including Spectrum Internet, TV, Mobile and Voice. For small and medium-sized companies, Spectrum Business® delivers the Company sells videosame suite of broadband products and onlineservices coupled with special features and applications to enhance productivity, while for larger businesses and government entities, Spectrum Enterprise provides highly customized, fiber-based solutions. Spectrum Reach® delivers tailored advertising inventory to local, regional and national advertising customers and fiber-delivered communications and managed information technology solutions to larger enterprise customers.production for the modern media landscape. The Company also ownsdistributes award-winning news coverage, sports and operates regional sports networkshigh-quality original programming to its customers through Spectrum Networks and local sports, news and lifestyle channels and sells security and home management services to the residential marketplace.Spectrum Originals.


Charter is a holding company whose principal asset is a controlling equity interest in Charter Communications Holdings, LLC (“Charter Holdings”), an indirect owner of Charter Communications Operating, LLC (“Charter Operating”) under which substantially all of the operations reside. All significant intercompany accounts and transactions among consolidated entities have been eliminated.


Basis of Presentation


The accompanying consolidated financial statements have been prepared in accordance with U.S. generally accepted accounting principles (“GAAP”) and the rules and regulations of the Securities and Exchange Commission (the “SEC”).


The preparation of financial statements in conformity with GAAP requires management to make estimates and assumptions that affect the reported amounts of assets and liabilities and disclosure of contingent assets and liabilities at the date of the financial statements and the reported amounts of revenues and expenses during the reporting period. Areas involving significant judgments and estimates include capitalization of labor and overhead costs; depreciationcosts, impairments of franchises and amortization costs; purchase accounting valuations of assetsgoodwill, pension benefits and liabilities including, but not limited to, property, plant and equipment, intangibles and goodwill; pension benefits; income taxes; contingencies and programming expense.taxes. Actual results could differ from those estimates.


Certain prior period amounts have been reclassified to conform with the 20172020 presentation.


2.    Summary of Significant Accounting Policies


Consolidation


The accompanying consolidated financial statements include the accounts of Charter and all entities in which Charter has a controlling interest, including variable interest entities ("VIEs") where Charter is the primary beneficiary. The Company consolidates based upon evaluation of the Company’s power, through voting rights or similar rights, to direct the activities of another entity that most significantly impact the entity’s economic performance; its obligation to absorb the expected losses of the entity; and its right to receive the expected residual returns of the entity. Charter controls and consolidates Charter Holdings. The noncontrolling interest on the Company’s balance sheet primarily represents Advance/Newhouse Partnership's (“A/N's”N”) minority equity interests in Charter Holdings. See Note 11. All significant inter-companyintercompany accounts and transactions among consolidated entities have been eliminated in consolidation.


Cash and Cash Equivalents


The Company considers all highly liquid investments with original maturities of three months or less to be cash equivalents. These investments are carried at cost, which approximates market value.  

Restricted Cash and

Restricted cash equivalents consistrepresents amounts held in escrow related to the Company's build-to-suit lease arrangement with a VIE. See Note 6. The amounts held in escrow are classified as noncurrent restricted cash in the Company's consolidated balance sheets. The Company's restricted cash was primarily of money market funds.  invested in a federal funds deposit account.



F-8


CHARTER COMMUNICATIONS, INC. AND SUBSIDIARIES
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS
DECEMBER 31, 2020, 2019 AND 2018
(dollars in millions, except share or per share data or where indicated)
Property, Plant and Equipment


Additions to property, plant and equipment are recorded at cost, including all material, labor and certain indirect costs associated with the construction of cable transmission and distribution facilities. While the Company’s capitalization is based on specific activities, once capitalized, costs are tracked on a composite basis by fixed asset category at the cable system level and not on a


F- 9


CHARTER COMMUNICATIONS, INC. AND SUBSIDIARIES
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS
DECEMBER 31, 2017, 2016 AND 2015
(dollars in millions, except share or per share data or where indicated)

specific asset basis. For assets that are sold or retired, the estimated historical cost and related accumulated depreciation is removed. Costs associated with the initial placement of the customer drop to the dwelling and the initial placement of outlets within a dwelling along with the costs associated with the initial deployment of new customer premise equipment necessary to provide video, Internet or voice services are capitalized.  Costs capitalized include materials, direct labor and certain indirectoverhead costs.  IndirectThe Company capitalizes direct labor and overhead using standards developed from actual costs and applicable operational data. The Company calculates standards annually (or more frequently if circumstances dictate) for items such as the labor rates, overhead rates, and the actual amount of time required to perform a capitalizable activity. Overhead costs are associated with the activities of the Company’s personnel who assist in installation activities and consist of compensation and other indirect costs associated with these support functions. Indirect costs primarily include employee benefits and payroll taxes, and vehicle and occupancy costs, and the costs of sales and dispatch personnel associated with capitalizable activities.costs. The costs of disconnecting service and removing customer premise equipment from a dwelling and the costs to reconnect a customer drop or to redeploy previously installed customer premise equipment are charged to operating expense as incurred.  Costs for repairs and maintenance are charged to operating expense as incurred, while plant and equipment replacement, including replacement of certain components, betterments, including replacement of cable drops and outlets, are capitalized.


Depreciation is recorded using the straight-line composite method over management’s estimate of the useful lives of the related assets as follows:


Cable distribution systems8-206-22 years
Customer premise equipment and installations3-8 years
Vehicles and equipment4-96-21 years
Buildings and improvements15-408-40 years
Furniture, fixtures and equipment7-102-10 years


Asset Retirement Obligations


Certain of the Company’s franchise agreements and leases contain provisions requiring the Company to restore facilities or remove equipment in the event that the franchise or lease agreement is not renewed. The Company expects to continually renew its franchise agreements and therefore cannot reasonably estimate any liabilities associated with such agreements. A remote possibility exists that franchise agreements could be terminated unexpectedly, which could result in the Company incurring significant expense in complying with restoration or removal provisions. The Company does not have any significant liabilities related to asset retirements recorded in its consolidated financial statements.


Valuation of Long-Lived Assets


The Company evaluates the recoverability of long-lived assets (e.g., property, plant and equipment and finite-lived intangible assets) to be held and used when events or changes in circumstances indicate that the carrying amount of an asset may not be recoverable. Such events or changes in circumstances could include such factors as impairment of the Company’s indefinite life assets, changes in technological advances, fluctuations in the fair value of such assets, adverse changes in relationships with local franchise authorities, adverse changes in market conditions or a deterioration of current or expected future operating results. If a review indicates that the carrying value of such asset is not recoverable from estimated undiscounted cash flows, the carrying value of such asset is reduced to its estimated fair value. While the Company believes that its estimates of future cash flows are reasonable, different assumptions regarding such cash flows could materially affect its evaluations of asset recoverability. NoNaN impairments of long-lived assets to be held and usedfor use were recorded in 2017, 20162020, 2019 and 2015.2018. For non-strategic long-lived assets held for sale and ultimately sold, the Company recorded impairments of approximately $42 million and $75 million during the years ended December 31, 2019 and 2018, respectively, to other operating expenses, net.



F-9


CHARTER COMMUNICATIONS, INC. AND SUBSIDIARIES
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS
DECEMBER 31, 2020, 2019 AND 2018
(dollars in millions, except share or per share data or where indicated)
Leases

The primary leased asset classes of the Company include real estate, dark fiber, colocation facilities and other equipment. The lease agreements include both lease and non-lease components, which the Company accounts for separately depending on the election made for each leased asset class. For real estate and dark fiber leased asset classes, the Company accounts for lease and non-lease components as a single lease component and includes all fixed payments in the measurement of lease liabilities and lease assets. For colocation facilities leased asset class, the Company accounts for lease and non-lease components separately including only the fixed lease payment component in the measurement of lease liabilities and lease assets.

In addition to fixed lease payments, certain of the Company’s lease agreements include variable lease payments which are tied to an index or rate such as the change in the Consumer Price Index. These variable payments are not included in the measurement of the lease liabilities and lease assets.

Lease assets and lease liabilities are initially recognized based on the present value of the future lease payments over the expected lease term. As for most leases the implicit rate is not readily determinable, the Company uses a discount rate in determining the present value of future payments based on the yield-to-maturity of the Company’s secured publicly traded United States dollars denominated debt instruments interpolating the duration of the debt to the term of the executed lease.

The Company’s leases have base rent periods and some with optional renewal periods. Leases with base rent periods of less than 12 months are not recorded on the balance sheet. For purposes of measurement of lease liabilities, the expected lease terms may include renewal options when it is reasonably certain that the Company will exercise such options. Based on conditions of the Company's existing leases and its overall business strategies, the majority of the Company's renewal options are not reasonably certain in determining the expected lease term. The Company will periodically reassess expected lease terms (and purchase options, if applicable) based on significant triggering events or compelling economic reasons to exercise such options.

The Company’s primary lease income represents sublease income on certain real estate leases. Sublease income is included in other revenue and presented gross from rent expense. For customer premise equipment ("CPE") where such CPE would qualify as a lease, the Company applies the practical expedient to combine the operating lease with the subscription service revenue as a single performance obligation in accordance with revenue recognition accounting guidance as the subscription service is the predominant component.

Other Noncurrent Assets


Other noncurrent assets primarily include investments, wireless spectrum licenses, trademarks, right-of-entrycustomer contract costs and other intangible assets. The Company accounts for its investments in less than majority owned investees under either the equity method or cost method.as equity securities. The Company applies the equity method to investments when it has the ability to exercise significant influence over the operating and financial policies of the investee. The Company’s share of the investee’s earnings (losses) is included in other expense, net in the consolidated statements of operations. The Company monitors its investments for indicators that a decrease in investment value has occurred that is other than temporary. If it has been determined that an investment has sustained an other than temporary decline in value, the investment is written down to fair value with a charge to earnings. Investments acquired are measured at fair value utilizing the acquisition method of accounting. The difference between the fair value and the amount of underlying equity in net assets for most equity method investments is due to previously unrecognized intangible assets at the investee. These amounts are amortized as a component of equity earnings (losses), recorded within other expense, net over the estimated useful life of the asset. Trademarks

Wireless spectrum licenses and trademarks have been determined to have an indefinite life and are tested annually for impairment. Customer contract costs are deferred in other noncurrent assets for upfront costs incurred to obtain a customer contract and upfront costs to fulfill a customer contract, as further discussed below under the Customer Contract Costs accounting policy.


F- 10F-10



CHARTER COMMUNICATIONS, INC. AND SUBSIDIARIES
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS
DECEMBER 31, 2017, 20162020, 2019 AND 20152018
(dollars in millions, except share or per share data or where indicated)


Revenue Recognition

Nature of Services

Residential Services

Residential customers are offered Internet, video, and voice services primarily on a subscription basis. Residential customers may generally cancel their subscriptions at the end of their monthly service period without penalty. Each subscription service provided is accounted for as a distinct performance obligation and revenue is recognized ratably over the monthly service period as the subscription services are delivered. Each optional service purchased is generally accounted for as a distinct performance obligation when purchased and revenue is recognized when the service is provided.

Residential Internet customers receive data download and upload services with speeds dependent on the selected tier of service. Customers are also offered a security suite, an in-home WiFi product, and an out-of-home WiFi service. Internet revenues consist primarily of data services, WiFi service fees and Internet installation fees.

Residential video customers have been determinedthe option to purchase additional tiers of services, as well as video-on-demand (“VOD”) programming and pay-per-view programming on a per-event basis. Video revenues consist primarily of revenues from the selected programming service tier, as well as VOD fees, pay-per-view fees, retransmission fees, regulatory fees, equipment service fees and video installation fees.

Residential voice customers receive unlimited local and long distance calling to United States, Canada, Mexico, and Puerto Rico, voicemail, call waiting, caller ID, call forward and other features. Customers may also purchase international calling either by the minute, or through packages of minutes per month. Voice revenues consist primarily of voice services and regulatory fees.

Small and Medium Business

Small and medium business ("SMB") customers are offered Internet, video and voice services similar to those provided to residential customers. SMB customers may generally cancel their subscriptions at the end of their monthly service period without penalty. Each subscription service provided is accounted for as a distinct performance obligation and revenue is recognized ratably over the monthly service period as the subscription services are delivered.

Enterprise

Services to enterprise clients include more tailored communications products and managed service solutions to larger businesses, as well as high-capacity last-mile data connectivity services to mobile and wireline carriers on a wholesale basis. Services are primarily offered on a subscription basis with a contractually specified and non-cancelable service period. Each subscription service provided is accounted for as a distinct performance obligation and revenue is recognized ratably over the contract period as the subscription services are delivered. Enterprise subscription services are billed as monthly recurring charges to customers and related installation services, if applicable, are billed upon completion of the customer installation. Installation services are not accounted for as distinct performance obligations, but rather a component of the connectivity services, and therefore upfront installation fees are deferred and recognized as revenue over the related contract period.

Advertising Services

The Company offers local, regional and national businesses the opportunity to advertise in individual and multiple service areas on cable television networks and digital outlets. Placement of advertising is accounted for as a distinct performance obligation and revenue is recognized at the point in time when the advertising is distributed. In some service areas, the Company has formed advertising interconnects or entered into representation agreements with other video distributors, under which the Company sells advertising on behalf of those distributors. In other service areas, the Company has entered into representation agreements under which another operator in the area will sell advertising on the Company’s behalf. For representation arrangements in which the Company controls the sale of advertising and acts as the principal to the transaction, the Company recognizes revenue earned from the advertising customer on a gross basis and the amount remitted to the distributor as an

F-11


CHARTER COMMUNICATIONS, INC. AND SUBSIDIARIES
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS
DECEMBER 31, 2020, 2019 AND 2018
(dollars in millions, except share or per share data or where indicated)
operating expense. For other representation arrangements in which the Company does not control the sale of advertising and acts as an agent to the transaction, the Company recognizes revenue net of any fee remitted to the distributor.

Mobile

The Company also offers mobile service to residential and SMB customers. Mobile services are sold under unlimited data plans or by-the-gig data usage plans and revenue is recognized ratably over the monthly service period as the services are delivered. Customers can purchase mobile equipment, including devices and accessory products, and have an indefinite lifethe option to pay for devices under interest-free monthly installment plans. The sale of equipment is a separate performance obligation. Revenue is recognized from the sale of equipment upon delivery and acceptance by the customer, as this is when control passes to the customer.

The Company’s revenues by product line are as follows:

Year Ended December 31,
202020192018
Internet$18,521 $16,667 $15,181 
Video17,432 17,607 17,348 
Voice1,806 1,920 2,114 
Residential revenue37,759 36,194 34,643 
Small and medium business3,964 3,868 3,665 
Enterprise2,468 2,556 2,528 
Commercial revenue6,432 6,424 6,193 
Advertising sales1,699 1,568 1,785 
Mobile1,364 726 106 
Other843 852 907 
$48,097 $45,764 $43,634 

Fees imposed on the Company by various governmental authorities are passed through on a monthly basis to the Company’s customers and are tested annuallyperiodically remitted to authorities. Fees of $1.1 billion, $1.1 billion and $1.0 billion for impairment.the years ended December 31, 2020, 2019 and 2018, respectively, are reported in video, voice, mobile and commercial revenues, on a gross basis with a corresponding operating expense because the Company is acting as a principal. Certain taxes, such as sales taxes imposed on the Company’s customers, collected and remitted to state and local authorities, are recorded on a net basis because the Company is acting as an agent in such situations.

A significant portion of our revenue is derived from customers who may generally cancel their monthly subscriptions at the end of their monthly service period without penalty. As such, the amount of revenue related to unsatisfied performance obligations is not necessarily indicative of the future revenue to be recognized from our existing customer base. Revenue from customers with a contractually specified term and non-cancelable service period will be recognized over the term of such contracts, which is generally two to seven years for our enterprise contracts with a weighted average term of approximately three years.

Significant Judgments in Evaluating Revenue Recognition

The Company often provides multiple services to a customer. Provision of customer premise equipment, installation services, and additional service tiers may have a significant level of integration and interdependency with the subscription Internet, video, voice, or connectivity services provided. Judgment is required to determine whether provision of customer premise equipment, installation services, and additional service tiers are considered distinct and accounted for separately, or not distinct and accounted for together with the subscription services.

Allocation of the transaction price to the distinct performance obligations in bundled residential service subscriptions requires judgment. The transaction price for a bundle of residential services is frequently less than the sum of the standalone selling prices of each individual service. The Company allocates the residential services bundle discount among the services to which

F-12


CHARTER COMMUNICATIONS, INC. AND SUBSIDIARIES
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS
DECEMBER 31, 2020, 2019 AND 2018
(dollars in millions, except share or per share data or where indicated)
the discount relates based on the relative standalone selling prices of those services. Standalone selling prices for the Company’s residential Internet and video services are directly observable, while standalone selling price for the Company’s residential voice service is estimated using the adjusted market assessment approach which relies upon information from peers and competitors who sell residential voice services individually.

The Company believes residential and SMB non-refundable upfront installation fees charged to customers result in a material right to renew the contract as such fees are not required to be paid upon subsequent renewals. The residential and SMB upfront fee is deferred over the period the fee remains material to the customer, which the Company has estimated to be approximately six months. Estimation of the period the fee remains material to the customer requires consideration of both quantitative and qualitative factors including average installation fee, average revenue per customer, and customer behavior, among others.

Deferred Revenue Contract Liabilities

Timing of revenue recognition may differ from the timing of invoicing to customers. Residential, SMB, and enterprise customers are invoiced for subscription services in advance of the service period. Deferred revenue liabilities, or contract liabilities, are recorded when the Company collects payments in advance of performing the services. Deferred revenue liabilities, or contract liabilities, are also recorded when the Company invoices customers upfront for installation services that are recognized as revenue over time. Residential and SMB installation revenues are deferred over the period the fee remains material to the customer. Enterprise installation revenues are deferred using a portfolio approach over the average contract life of each enterprise service category. As of December 31, 2020 and 2019, current deferred revenue liabilities consisting of customer prepayments of $363 million and $366 million, respectively, and upfront installation fees of $73 million and $94 million, respectively, were included in accounts payable and accrued liabilities. As of December 31, 2020 and 2019, long-term deferred revenue liabilities consisting of enterprise upfront installation fees of $35 million and $34 million, respectively, were included in other long-term liabilities.

Customer Contract Costs

The Company recognizes an asset for incremental costs of obtaining a contract with a customer if the amortization period of those costs is expected to be longer than one year and the costs are expected to be recovered. Enterprise sales commission costs meet the requirements to be deferred and, as a result, are recognized using a portfolio approach over a weighted-average contract period. Deferred enterprise commission costs are included in other noncurrent assets in the consolidated balance sheet and totaled $138 million and $143 million as of December 31, 2020 and 2019, respectively. As the amortization period of residential and SMB commissions costs is less than one year, the Company applies the practical expedient that allows such costs to be expensed as incurred. The Company has determined that the amortization period associated with residential and SMB commission costs is less than one year based on qualitative and quantitative factors.

The Company recognizes an asset for costs incurred to fulfill a contract when those costs are directly related to services provided under the contract, generate or enhance resources of the entity that will be used in performing service obligations under the contract, and are expected to be recovered. Right-of-entry costs represent upfront costs incurred related to agreements entered into with multiple dwelling units (“MDUs”) including landlords, real estate companies or owners to gain access to a building in order to market and service customers who reside in the building. Right-of-entry costs aremeet the requirements to be deferred and, amortized to amortization expenseas a result, are recognized over the term of the agreement.

Revenue Recognition

Revenues from residential and commercial video, Internet and voice servicescontracts. Deferred right-of-entry costs are recognized when the related services are provided. Advertising sales are recognized at estimated realizable valuesincluded in other noncurrent assets in the period thatconsolidated balance sheet and totaled $320 million and $284 million as of December 31, 2020 and 2019, respectively. Amortization expense of $71 million, $67 million and $62 million was included in regulatory, connectivity and produced content within operating costs and expenses in the advertisements are broadcast. In some cases, the Company coordinates the advertising sales effortsconsolidated statements of other cable operators in a certain market and remits amounts received from customers less an agreed-upon percentage to such cable operator. For those arrangements in which the Company acts as a principal, the Company records the revenues earned from the advertising customer on a gross basis and the amount remitted to the cable operator as an operating expense.

Fees imposed on the Company by various governmental authorities are passed through on a monthly basis to the Company’s customers and are periodically remitted to authorities. Fees of $961 million, $711 million and $255 millionoperations for the years ended December 31, 2017, 20162020, 2019 and 2015, respectively,2018, respectively. Residential and SMB installation costs not capitalized into property, plant and equipment are reported in video, voice and commercial revenues, on a gross basis with a corresponding operating expense because the Company is actingexpensed as a principal. Other taxes, such as sales taxes imposed on the Company’s customers, collected and remitted to state and local authorities, are recorded on a net basis because the Company is acting as an agent in such situation.incurred under cable industry-specific guidance.


The Company’s revenues by product line are as follows:

 Year Ended December 31,
 2017 2016 2015
      
Video$16,641
 $11,967
 $4,587
Internet14,105
 9,272
 3,003
Voice2,542
 2,005
 539
Residential revenue33,288
 23,244
 8,129
      
Small and medium business3,686
 2,480
 764
Enterprise2,210
 1,429
 363
Commercial revenue5,896
 3,909
 1,127
      
Advertising sales1,510
 1,235
 309
Other887
 615
 189
 $41,581
 $29,003
 $9,754

Programming Costs


The Company has various contracts to obtain video programming from vendors whose compensation is typically based on a flat fee per customer. The cost of the right to exhibit network programming under such arrangements is recorded in operating expenses in the month the programming is available for exhibition. Programming costs are paid each month based on calculations performed by the Company and are subject to periodic audits performed by the programmers. Certain programming contracts contain cash and non-cash consideration from the programmers. If consideration received does not

F-13


CHARTER COMMUNICATIONS, INC. AND SUBSIDIARIES
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS
DECEMBER 31, 2020, 2019 AND 2018
(dollars in millions, except share or per share data or where indicated)
relate to a separate product or service, the Company recognizes the consideration on a straight-line basis over the life of the programming agreement as a reduction of programming expense. Programming costs included in the statements of operations were $10.6$11.4 billion, $7.0$11.3 billion and $2.7$11.1 billion for the years ended December 31, 2017, 20162020, 2019 and 2015,2018, respectively.




F- 11


CHARTER COMMUNICATIONS, INC. AND SUBSIDIARIES
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS
DECEMBER 31, 2017, 2016 AND 2015
(dollars in millions, except share or per share data or where indicated)

Advertising Costs


Advertising costs associated with marketing the Company’s products and services are generally expensed as costs are incurred.


Multiple-Element Transactions


In the normal course of business, the Company enters into multiple-element transactions where it is simultaneously both a customer and a vendor with the same counterparty or in which it purchases multiple products and/or services, or settles outstanding items contemporaneous with the purchase of a product or service from a single counterparty. Transactions, although negotiated contemporaneously, may be documented in one or more contracts. The Company’s policy for accounting for each transaction negotiated contemporaneously is to record each element of the transaction based on the respective estimated fair values of the products or services purchased and the products or services sold. In determining the fair value of the respective elements, the Company refers to quoted market prices (where available), historical transactions or comparable cash transactions. Cash consideration received from a vendor is recorded as a reduction in the price of the vendor’s product unless (i) the consideration is for the reimbursement of a specific, incremental, identifiable cost incurred, in which case the cash consideration received would be recorded as a reduction in such cost (e.g., marketing costs), or (ii) an identifiable benefit in exchange for the consideration is provided, in which case revenue would be recognized for this element.


Stock-Based Compensation


Restricted stock, restricted stock units, stock options as well as equity awards with market conditions are measured at the grant date fair value and amortized to stock compensation expense over the requisite service period. The fair value of stock options is estimated on the date of grant using the Black-Scholes option-pricing model and the fair value of equity awards with market conditions is estimated on the date of grant using Monte Carlo simulations. The grant date weighted average assumptions used during the years ended December 31, 2017, 20162020, 2019 and 2015,2018, respectively, were: risk-free interest rate of 1.8%1.4%, 1.7%2.5% and 1.5%2.4%; expected volatility of 25.0%27%, 25.4%27% and 34.7%25%; and expected lives of 4.65.5 years, 1.34.9 years and 6.55.1 years. Weighted average assumptions for 2016 include the assumptions used for the converted TWC awards (see Note 16). The Company’s volatility assumptions represent management’s best estimate and were based on historical volatility of Legacy Charter and Legacy TWC. See Note 3.volatility. Expected lives were estimated using historical exercise data.  The valuations assume no dividends are paid. The Company has elected an accounting policy to assume zero forfeitures for stock awards grants and account for forfeitures when they occur.


Defined Benefit Pension Plans


The Company sponsors qualified and unqualified defined benefit pension plans that provide pension benefits to a majority of employees who were employed by Time Warner Cable Inc. ("TWC") before the TWC Pension Plan, TWC Union Pension Plan and TWC Excess Pension Plan (as defined in Note 21).merger with TWC. Pension benefits are based on formulas that reflect the employees’ years of service and compensation during their employment period. Actuarial gains or losses are changes in the amount of either the benefit obligation or the fair value of plan assets resulting from experience different from that assumed or from changes in assumptions. The Company has elected to follow a mark-to-market pension accounting policy for recording the actuarial gains or losses annually during the fourth quarter, or earlier if a remeasurement event occurs during an interim period.


Income Taxes


The Company recognizes deferred tax assets and liabilities for temporary differences between the financial reporting basis and the tax basis of the Company’s assets and liabilities and expected benefits of utilizing loss carryforwards. Since substantially all the Company’s operations are held through its partnership interest in Charter Holdings, the primary deferred tax component recorded in the consolidated balance sheet relates to the excess financial reporting outside basis, excluding amounts attributable to nondeductible goodwill, over Charter’s tax basis in its investment in the partnership. Valuation allowances are established when management determines that it is more likely than not that some portion or the entire deferred tax asset will not be realized. The impact on deferred taxes of changes in tax rates and tax law, if any, applied to the years during which temporary differences are expected to be settled, are reflected in the consolidated financial statements in the period of enactment. In determining the Company’s tax provision for financial reporting purposes, the Company establishes a reserve for uncertain tax

F-14


CHARTER COMMUNICATIONS, INC. AND SUBSIDIARIES
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS
DECEMBER 31, 2020, 2019 AND 2018
(dollars in millions, except share or per share data or where indicated)
positions unless such positions are determined to be “more likely than not” of being sustained upon examination, based on their technical merits. There is considerable judgment involved in making such a determination. Interest and penalties are recognized on uncertain income tax positions as part of the income tax provision. See Note 17.



Segments

F- 12


CHARTER COMMUNICATIONS, INC. AND SUBSIDIARIES
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS
DECEMBER 31, 2017, 2016 AND 2015
(dollars in millions, except share or per share data or where indicated)

Segments


The Company’s operations are managed and reported to its Chief Executive Officer (“CEO”), the Company’s chief operating decision maker, on a consolidated basis. The CEO assesses performance and allocates resources based on the consolidated results of operations. Under this organizational and reporting structure, the Company has one1 reportable segment, cable services.segment.


3.    Mergers and Acquisitions

The Transactions

On May 18, 2016, the transactions contemplated by the Agreement and Plan of Mergers dated as of May 23, 2015 (the “Merger Agreement”), by and among Time Warner Cable Inc. (“Legacy TWC”), Charter Communications, Inc. prior to the closing of the Merger Agreement (“Legacy Charter”), CCH I, LLC, previously a wholly owned subsidiary of Legacy Charter and certain other subsidiaries of CCH I, LLC were completed (the “TWC Transaction,” and together with the Bright House Transaction described below, the “Transactions”). As a result of the TWC Transaction, CCH I, LLC became the new public parent company that holds the operations of the combined companies and was renamed Charter Communications, Inc. As of the date of completion of the Transactions, the total value of the TWC Transaction was approximately $85 billion, including cash, equity and Legacy TWC assumed debt.

Also, on May 18, 2016, Legacy Charter and A/N, the former parent of Bright House Networks, LLC (“Legacy Bright House”), completed their previously announced transaction, pursuant to a definitive Contribution Agreement (the “Contribution Agreement”), under which Charter acquired Legacy Bright House (the “Bright House Transaction”) for approximately $12.2 billion consisting of cash and convertible preferred units of Charter Holdings and common units of Charter Holdings. Pursuant to the Bright House Transaction, Charter became the owner of the membership interests in Legacy Bright House and the other assets primarily related to Legacy Bright House (other than certain excluded assets and liabilities and non-operating cash).

In connection with the TWC Transaction, Liberty Broadband purchased shares of Charter Class A common stock to partially finance the cash portion of the TWC Transaction consideration, and in connection with the Bright House Transaction, Liberty Broadband purchased shares of Charter Class A common stock (the “Liberty Transaction”).

Acquisition Accounting

Charter applied acquisition accounting to the Transactions. The total purchase price was allocated to the identifiable tangible and intangible assets acquired and the liabilities assumed based on their estimated fair values. The fair values were primarily based on third-party valuations using assumptions developed by management and other information compiled by management including, but not limited to, future expected cash flows. The excess of the purchase price over those fair values was recorded as goodwill.



F- 13


CHARTER COMMUNICATIONS, INC. AND SUBSIDIARIES
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS
DECEMBER 31, 2017, 2016 AND 2015
(dollars in millions, except share or per share data or where indicated)

The tables below present the final allocation of the purchase price to the assets acquired and liabilities assumed in the Transactions.

TWC Allocation of Purchase Price

Cash and cash equivalents$1,058
Current assets1,417
Property, plant and equipment21,413
Customer relationships13,460
Franchises54,085
Goodwill28,337
Other noncurrent assets1,040
Accounts payable and accrued liabilities(4,107)
Debt(24,900)
Deferred income taxes(28,120)
Other long-term liabilities(3,162)
Noncontrolling interests(4)
 $60,517

Subsequent to December 31, 2016 and through the end of the measurement period, the Company made adjustments to the fair value of certain assets acquired and liabilities assumed in the TWC Transaction, including a decrease to working capital of $73 million and a decrease of $28 million to deferred income tax liabilities, resulting in a net increase of $45 million to goodwill.

Bright House Allocation of Purchase Price

Current assets$131
Property, plant and equipment2,884
Customer relationships2,150
Franchises7,225
Goodwill44
Other noncurrent assets86
Accounts payable and accrued liabilities(330)
Other long-term liabilities(12)
Noncontrolling interests(22)
 $12,156



F- 14


CHARTER COMMUNICATIONS, INC. AND SUBSIDIARIES
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS
DECEMBER 31, 2017, 2016 AND 2015
(dollars in millions, except share or per share data or where indicated)

Selected Pro Forma Financial Information

The following unaudited pro forma financial information of the Company is based on the historical consolidated financial statements of Legacy Charter, Legacy TWC and Legacy Bright House and is intended to provide information about how the Transactions and related financing may have affected the Company’s historical consolidated financial statements if they had closed as of January 1, 2015. The pro forma financial information below is based on available information and assumptions that the Company believes are reasonable. The pro forma financial information is for illustrative and informational purposes only and is not intended to represent or be indicative of what the Company’s financial condition or results of operations would have been had the transactions described above occurred on the date indicated. The pro forma financial information also should not be considered representative of the Company’s future financial condition or results of operations.

 Year Ended December 31,
 2016 2015
Revenues$40,023
 $37,394
Net income attributable to Charter shareholders$1,070
 $159
Earnings per common share attributable to Charter shareholders:   
Basic$3.97
 $0.59
Diluted$3.91
 $0.58

4.    Allowance for Doubtful Accounts


Activity in the allowance for doubtful accounts is summarized as follows for the years presented:


Year Ended December 31,
202020192018
Balance, beginning of period$151 $129 $113 
Charged to expense560 659 570 
Uncollected balances written off, net of recoveries(517)(637)(554)
Balance, end of period$194 $151 $129 

 Year Ended December 31,
 2017 2016 2015
Balance, beginning of period$124
 $21
 $22
Charged to expense469
 328
 135
Uncollected balances written off, net of recoveries(480) (225) (136)
Balance, end of period$113
 $124
 $21

5.4.    Property, Plant and Equipment


Property, plant and equipment consists of the following as of December 31, 20172020 and 2016:2019:


December 31,
20202019
Cable distribution systems$33,693 $31,542 
Customer premise equipment and installations17,756 17,492 
Vehicles and equipment1,932 1,879 
Buildings and improvements5,396 4,843 
Furniture, fixtures and equipment7,219 6,491 
65,996 62,247 
Less: accumulated depreciation(31,639)(27,656)
$34,357 $34,591 
  December 31,
  2017 2016
Cable distribution systems $26,104
 $23,317
Customer premise equipment and installations 15,909
 12,867
Vehicles and equipment 1,501
 1,212
Buildings and improvements 3,901
 3,426
Furniture, fixtures and equipment 4,550
 3,244
  51,965
 44,066
Less: accumulated depreciation (18,077) (11,103)
  $33,888
 $32,963


The Company periodically evaluates the estimated useful lives used to depreciate its assets and the estimated amount of assets that will be abandoned or have minimal use in the future. A significant change in assumptions about the extent or timing of future asset retirements, or in the Company’s use of new technology and upgrade programs, could materially affect future depreciation expense.



F- 15


CHARTER COMMUNICATIONS, INC. AND SUBSIDIARIES
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS
DECEMBER 31, 2017, 2016 AND 2015
(dollars in millions, except share or per share data or where indicated)


Depreciation expense for the years ended December 31, 2017, 20162020, 2019 and 20152018 was $7.8$7.8 billion,, $5.0 $7.8 billion,, and $1.9$7.9 billion,, respectively.


6.5.    Franchises, Goodwill and Other Intangible Assets


Franchise rights represent the value attributed to agreements or authorizations with local and state authorities that allow access to homes in cable service areas. For valuation purposes, they are defined as the future economic benefits of the right to solicit and service potential customers (customer marketing rights), and the right to deploy and market new services to potential customers (service marketing rights).



F-15


CHARTER COMMUNICATIONS, INC. AND SUBSIDIARIES
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS
DECEMBER 31, 2020, 2019 AND 2018
(dollars in millions, except share or per share data or where indicated)
Management estimates the fair value of franchise rights at the date of acquisition and determines if the franchise has a finite life or an indefinite life. The Company has concluded that all of its franchises qualify for indefinite life treatment given that there are no legal, regulatory, contractual, competitive, economic or other factors which limit the period over which these rights will contribute to the Company's cash flows. The Company reassesses this determination periodically or whenever events or substantive changes in circumstances occur.


All franchises are tested for impairment annually or more frequently as warranted by events or changes in circumstances. Franchise assets are aggregated into essentially inseparable units of accounting to conduct valuations. The units of accounting generally represent geographical clustering of the Company's cable systems into groups. The Company assesses qualitative factors to determine whether the existence of events or circumstances leads to a determination that it is more likely than not that an indefinite lived intangible asset has been impaired. If, after this optional qualitative assessment, the Company determines that it is not more likely than not that an indefinite lived intangible asset has been impaired, then no further quantitative testing is necessary. In completing the qualitative impairment testing, the Company evaluates a multitude of factors that affect the fair value of our franchise assets. Examples of such factors include environmental and competitive changes within our operating footprint, actual and projected operating performance, the consistency of our operating margins, equity and debt market trends, including changes in our market capitalization, and changes in our regulatory and political landscape, among other factors. The Company performed a qualitative assessment in 2017, which also included consideration of a fair value appraisal performed for tax purposes in the beginning of 2017 as of a December 31, 2016 valuation date (the "Appraisal").2020. After consideration of the qualitative factors in 2017, including the results of the Appraisal,2020, the Company concluded that it is more likely than not that the fair value of the franchise assets in each unit of accounting exceeds the carrying value of such assets and therefore did not perform a quantitative analysis at the assessment date. Periodically, the Company will elect to perform a quantitative analysis for impairment testing. If the Company elects or is required to perform a quantitative analysis to test its franchise assets for impairment, the methodology described below is utilized.


If a quantitative analysis is performed, the estimated fair value of franchises is determined utilizing an income approach model based on the present value of the estimated discrete future cash flows attributable to each of the intangible assets identified assuming a discount rate. The fair value of franchises is determined based on estimated discrete discounted future cash flows using assumptions consistent with internal forecasts. The franchise after-tax cash flow is calculated as the after-tax cash flow generated by the potential customers obtained. The sum of the present value of the franchises’ after-tax cash flow in years 1 through 10 and the continuing value of the after-tax cash flow beyond year 10 yields the fair value of the franchises.


This approach makes use of unobservable factors such as projected revenues, expenses, capital expenditures, customer trends, and a discount rate applied to the estimated cash flows. The determination of the franchise discount rate is derived from the Company’s weighted average cost of capital, which uses a market participant’s cost of equity and after-tax cost of debt and reflects the risks inherent in the cash flows. The Company estimates discounted future cash flows using reasonable and appropriate assumptions including among others, penetration rates for video, Internet, and voice;rates; revenue growth rates; operating margins; and capital expenditures. The assumptions are based on the Company’s and its peers’ historical operating performance adjusted for current and expected competitive and economic factors surrounding the cable industry. The estimates and assumptions made in the Company’s valuations are inherently subject to significant uncertainties, many of which are beyond its control, and there is no assurance that these results can be achieved. The primary assumptions for which there is a reasonable possibility of the occurrence of a variation that would significantly affect the measurement value include the assumptions regarding revenue growth, programming expense growth rates, the amount and timing of capital expenditures, actual customer trends and the discount rate utilized.


F- 16


CHARTER COMMUNICATIONS, INC. AND SUBSIDIARIES
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS
DECEMBER 31, 2017, 2016 AND 2015
(dollars in millions, except share or per share data or where indicated)

The Company has determined that it has one reporting unit for purposes of the assessment of goodwill impairment. The fair value of goodwillthe reporting unit is determined using both an income approach and market approach. The Company’s income approach model used for its goodwillreporting unit valuation is consistent with that used for its franchise valuation noted above except that cash flows from the entire business enterprise are used for the goodwillreporting unit valuation. The Company’s market approach model estimates the fair value of the reporting unit based on market prices in actual precedent transactions of similar businesses and market valuations of guideline public companies. Goodwill is tested for impairment as of November 30 of each year, or more frequently as warranted by events or changes in circumstances. Accounting guidance also permits an optional qualitative assessment for goodwill to determine whether it is more likely than not that the carrying value of a reporting unit exceeds its fair value. If, after this qualitative assessment, the Company determines that it is not more likely than not that the fair value of a reporting unit is less than its carrying amount then no further quantitative testing would be necessary. IfA quantitative assessment is performed if the Company electsqualitative assessment results in a more likely than not determination or is required to perform the two-step test under the accounting guidance, the first step involvesif a comparison of the estimated fair value of the reporting unit to its carrying amount. If the estimated fair value of the reporting unit exceeds its carrying amount, goodwill of the reporting unitqualitative assessment is not considered impaired and the second step of the goodwill impairment is not necessary. Ifperformed. The quantitative assessment considers whether the carrying amount of a reporting unit exceeds its estimated fair value, thenin which case an impairment charge is recorded to the second step of the goodwill impairment test must be performed, and a comparison of the implied fair value ofextent the reporting unit’s goodwill is compared tocarrying value exceeds its carrying amount to determine the amount of impairment, if any.fair value.  As with the Company’s franchise impairment testing, in 20172020 the Company elected to perform a qualitative goodwill

F-16


CHARTER COMMUNICATIONS, INC. AND SUBSIDIARIES
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS
DECEMBER 31, 2020, 2019 AND 2018
(dollars in millions, except share or per share data or where indicated)
impairment assessment, which incorporated the results of the Appraisal and consideration of the same qualitative factors relevant to the Company's franchise impairment testing. As a result of that assessment, the Company concluded that goodwill is not impaired.


Customer relationships are recorded at fair value as of the date acquired less accumulated amortization. Customer relationships, for valuation purposes, represent the value of the business relationship with existing customers, and are calculated by projecting the discrete future after-tax cash flows from these customers, including the right to deploy and market additional services to these customers. The present value of these after-tax cash flows yields the fair value of the customer relationships. The use of different valuation assumptions or definitions of franchises or customer relationships, such as our inclusion of the value of selling additional services to our current customers within customer relationships versus franchises, could significantly impact our valuations and any resulting impairment. Customer relationships are amortized on an accelerated sum of years’ digits method over useful lives of 8-15 years based on the period over which current customers are expected to generate cash flows. The Company periodically evaluates the remaining useful lives of its customer relationships to determine whether events or circumstances warrant revision to the remaining periods of amortization. Customer relationships are evaluated for impairment upon the occurrence of events or changes in circumstances indicating that the carrying amount of an asset may not be recoverable. Customer relationships are deemed impaired when the carrying value exceeds the projected undiscounted future cash flows associated with the customer relationships. No impairment of customer relationships was recorded in the years ended December 31, 2017, 20162020, 2019 or 2015.2018.


The fair value of trademarks is determined using the relief-from-royalty method, a variation of the income approach, which applies a fair royalty rate to estimated revenue derived under the Company’s trademarks. The fair value of the intangible is estimated to be the present value of the royalty saved because the Company owns the trademarks. Royalty rates are estimated based on a review of market royalty rates in the communications and entertainment industries. As the Company expects to continue to use each trademark indefinitely, trademarks have been assigned an indefinite life and are tested annually for impairment using either a qualitative analysis or quantitative analysis as elected by management. As with the Company’s franchise impairment testing, in 20172020 the Company elected to perform a qualitative trademark impairment assessment and concluded that trademarks are not impaired.

In 2020, the Company purchased approximately $464 million of Citizens Broadband Radio Service ("CBRS") priority access licenses from the Federal Communications Commission in its effort to support its mobile network. The wireless spectrum licenses are considered indefinite life intangible assets recorded in other noncurrent assets on the Company's consolidated balance sheets and payments (including deposits) are presented as an investing cash outflow on the Company’s statements of cash flows.

As of December 31, 2020 and 2019, indefinite-lived and finite-lived intangible assets are presented in the following table:

December 31,
20202019
Gross Carrying AmountAccumulated AmortizationNet Carrying AmountGross Carrying AmountAccumulated AmortizationNet Carrying Amount
Indefinite-lived intangible assets:
Franchises$67,322 $— $67,322 $67,322 $— $67,322 
Goodwill29,554 — 29,554 29,554 — 29,554 
Wireless spectrum licenses464 — 464 — 
Trademarks159 — 159 159 — 159 
$97,499 $— $97,499 $97,035 $— $97,035 
Finite-lived intangible assets:
Customer relationships$18,230 $(12,615)$5,615 $18,230 $(10,777)$7,453 
Other intangible assets420 (159)261 405 (122)283 
$18,650 $(12,774)$5,876 $18,635 $(10,899)$7,736 



F- 17F-17



CHARTER COMMUNICATIONS, INC. AND SUBSIDIARIES
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS
DECEMBER 31, 2017, 20162020, 2019 AND 20152018
(dollars in millions, except share or per share data or where indicated)

As of December 31, 2017 and 2016, indefinite-lived and finite-lived intangible assets are presented in the following table:

  December 31,
  2017 2016
  Gross Carrying Amount Accumulated Amortization Net Carrying Amount Gross Carrying Amount Accumulated Amortization Net Carrying Amount
Indefinite-lived intangible assets:            
Franchises $67,319
 $
 $67,319
 $67,316
 $
 $67,316
Goodwill 29,554
 
 29,554
 29,509
 
 29,509
Trademarks 159
 
 159
 159
 
 159
Other intangible assets 
 
 
 4
 
 4
  $97,032
 $
 $97,032
 $96,988
 $
 $96,988
             
Finite-lived intangible assets:            
Customer relationships $18,229
 $(6,278) $11,951
 $18,226
 $(3,618) $14,608
Other intangible assets 731
 (201) 530
 615
 (128) 487
  $18,960
 $(6,479) $12,481
 $18,841
 $(3,746) $15,095

Other intangible assets consist primarily of right-of-entry costs. Amortization expense related to customer relationships and other intangible assets for the years ended December 31, 2017, 20162020, 2019 and 20152018 was $2.7$1.9 billion,, $1.9 $2.2 billion and $271 million,$2.4 billion, respectively.


The Company expects amortization expense on its finite-lived intangible assets will be as follows.


2021$1,602 
20221,332 
20231,075 
2024824 
2025575 
Thereafter468 
$5,876 
2018 $2,478
2019 2,195
2020 1,903
2021 1,619
2022 1,342
Thereafter 2,944
  $12,481


Actual amortization expense in future periods could differ from these estimates as a result of new intangible asset acquisitions or divestitures, changes in useful lives, impairments, adoption of new accounting standards and other relevant factors.


7.6.    Investments


Investments consisted of the following as of December 31, 20172020 and 2016:2019:


December 31,
20202019
Equity-method investments$294 $309 
Other investments19 21 
Total investments$313 $330 
  December 31,
  2017 2016
Equity-method investments 482
 519
Other investments 15
 11
Total investments $497
 $530


The Company'sCompany’s equity-method investments include Active Video Networks ("AVN" - 35.0% owned) Sterling Entertainment Enterprises, LLC (“Sterling” - d/b/a SportsNet New York - 26.8% owned), MLB Network, LLC (“MLB Network” - 6.4% owned), iN Demand L.L.C. (“iN Demand” - 39.5% owned) and National Cable Communications LLC (“NCC” - 20.0% owned), among other less significant equity-method and cost-method investments. Sterling and MLB Network are primarily engagedconsist of investments in the development


F- 18


CHARTER COMMUNICATIONS, INC. AND SUBSIDIARIES
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS
DECEMBER 31, 2017, 2016 AND 2015
(dollars in millions, except share or per share data or where indicated)

ofcompanies that develop sports programming services. iN Demand providesservices; develop applications to improve the security, control and privacy of connected devices in homes and businesses for broadband network operators; sell national advertisements on behalf of multi-video program distributors; provide programming on a video on demand, pay-per-view and subscription basis. NCC represents multi-video program distributorsbasis; and develop and deploy cloud-based software video user interfaces.

The Company applies the equity method of accounting to advertisers.these and other less significant equity-method investments, all of which are recorded in other noncurrent assets in the consolidated balance sheets as of December 31, 2020 and 2019. For the years ended December 31, 2020, 2019 and 2018, net losses from equity-method investments were $31 million, $137 million and $77 million, respectively, which were recorded in other expense, net in the consolidated statements of operations. Net losses from equity-method investments for the years ended December 31, 2020, 2019 and 2018 included impairments on equity investments of approximately $10 million, $121 million and $58 million, respectively.


The Company's equity-method investments balances reflected in the table above includes differences between the acquisition date fair value of certain investments acquired and the underlying equity in the net assets of the investee, referred to as a basis difference. This basis difference is amortized as a component of equity earnings. The remaining unamortized basis difference was $407$186 million and $436$203 million as of December 31, 20172020 and 2016,2019, respectively.

The Company applies the equity method of accounting to these and other less significant equity-method investments, all of which are recorded in other noncurrent assets in the consolidated balance sheets as of December 31, 2017 and 2016. For the years ended December 31, 2017, 2016 and 2015, net losses from equity-method investments were $18 million, $14 million and $7 million, respectively, which were recorded in other expense, net in the consolidated statements of operations.


Real estate investmentsEstate Investments through variable interest entities ("VIEs") onVariable Interest Entities

In July 2018, the consolidated statement of cash flows for the year ended December 31, 2017 represents the acquisition ofCompany entered into a defaulted mortgage loan issued tobuild-to-suit lease arrangement with a single-asset special purpose entity real estate lessor (the "SPE"("SPE Building 1"). As to build the Company has determinedfirst building in the building complex for the new Charter headquarters in Stamford, Connecticut. The SPE Building 1 obtained a first-lien mortgage note to finance the construction with fixed monthly payments through July 15, 2035 with a 5.612% coupon interest rate. All payments of the mortgage note are guaranteed by Charter. The initial term of the lease is 15 years commencing August 1, 2020, with no termination options. At the end of the lease term there is a mirrored put option for the SPE isto sell the property to Charter and call option for Charter to purchase the property for a VIE of which it is the primary beneficiary, the Company has consolidated the assets and liabilities of the SPE in its consolidated balance sheet as of December 31, 2017, which are primarily composed of the building securing the mortgage loan.fixed purchase price.

8.    Accounts Payable and Accrued Liabilities

Accounts payable and accrued liabilities consist of the following as of December 31, 2017 and 2016:



 December 31,
 2017 2016
Accounts payable – trade$740
 $454
Deferred revenue395
 352
Accrued liabilities:   
Programming costs1,907
 1,783
Compensation1,109
 1,111
Capital expenditures1,935
 1,107
Interest1,054
 958
Taxes and regulatory fees556
 538
Property and casualty408
 394
Other941
 847
 $9,045
 $7,544
F-18

9.    Long-Term Debt

Long-term debt consists of the following as of December 31, 2017 and 2016:

 December 31,
 2017 2016
 Principal Amount Accreted Value Principal Amount Accreted Value
CCO Holdings, LLC:       
5.250% senior notes due March 15, 2021$500
 $497
 $500
 $496
6.625% senior notes due January 31, 2022
 
 750
 741
5.250% senior notes due September 30, 20221,250
 1,235
 1,250
 1,232
5.125% senior notes due February 15, 20231,000
 993
 1,000
 992


F- 19



CHARTER COMMUNICATIONS, INC. AND SUBSIDIARIES
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS
DECEMBER 31, 2017, 20162020, 2019 AND 20152018
(dollars in millions, except share or per share data or where indicated)

In April 2020, the Company entered into a build-to-suit lease agreement with a second special purpose entity (“SPE Building 2”) to build the adjoining building and atrium, in the building complex for the new Charter headquarters. As of December 31, 2020, Charter does not guarantee the financing for SPE Building 2. The initial term of the lease is 15 years commencing February 26, 2022, with no termination options. At the end of the lease term there is a put option for the SPE Building 2 to sell the property to Charter for a fixed price. If SPE Building 2 does not exercise the put option and Company exercises its first renewal term there is call option for Charter to purchase property for a fixed purchase price in year 3 of the first renewal term.

As the Company has determined that SPE Building 1 and SPE Building 2 (collectively, the "SPEs") are variable interest entities ("VIEs") of which the Company became the primary beneficiary upon the effectiveness of the arrangements in July 2018 and April 2020, respectively, the Company has consolidated the assets and liabilities of the SPEs in its consolidated balance sheets as of December 31, 2020 and 2019 as follows.

December 31,
20202019
Assets
Restricted cash$$66 
Property, plant and equipment$490 $295 
Liabilities
Current liabilities$28 $11 
Other long-term liabilities$470 $350 

Property, plant and equipment includes land, a parking garage and building construction costs, including the capitalization of qualifying interest. Other long-term liabilities includes mortgage note liabilities and liability-classified noncontrolling interests for the SPEs recorded at amortized cost with accretion towards settlement of the put/call option in the leases. As of December 31, 2020 and 2019, other long-term liabilities include $400 million and $339 million in SPE mortgage note liability, respectively.

7.    Accounts Payable and Accrued Liabilities

Accounts payable and accrued liabilities consist of the following as of December 31, 2020 and 2019:

December 31,
20202019
Accounts payable – trade$763 $786 
Deferred revenue436 460 
Accrued liabilities:
Programming costs1,940 2,042 
Labor1,374 1,028 
Capital expenditures1,227 1,441 
Interest1,083 1,052 
Taxes and regulatory fees555 537 
Property and casualty462 458 
Operating lease liabilities235 214 
Other792 867 
$8,867 $8,885 

8.    Leases

Operating lease expenses were $439 million and $428 million for the years ended December 31, 2020 and 2019, respectively, inclusive of $135 million and $130 million for the years ended December 31, 2020 and 2019, respectively, of both short-term lease costs and variable lease costs that were not included in the measurement of operating lease liabilities.

4.000% senior notes due March 1, 2023500
 495
 
 
5.125% senior notes due May 1, 20231,150
 1,143
 1,150
 1,141
5.750% senior notes due September 1, 2023500
 496
 500
 496
5.750% senior notes due January 15, 20241,000
 992
 1,000
 991
5.875% senior notes due April 1, 20241,700
 1,687
 1,700
 1,685
5.375% senior notes due May 1, 2025750
 745
 750
 744
5.750% senior notes due February 15, 20262,500
 2,464
 2,500
 2,460
5.500% senior notes due May 1, 20261,500
 1,489
 1,500
 1,487
5.875% senior notes due May 1, 2027800
 794
 800
 794
5.125% senior notes due May 1, 20273,250
 3,216
 
 
5.000% senior notes due February 1, 20282,500
 2,462
 
 
Charter Communications Operating, LLC:       
3.579% senior notes due July 23, 20202,000
 1,988
 2,000
 1,983
4.464% senior notes due July 23, 20223,000
 2,977
 3,000
 2,973
4.908% senior notes due July 23, 20254,500
 4,462
 4,500
 4,458
3.750% senior notes due February 15, 20281,000
 985
 
 
4.200% senior notes due March 15, 20281,250
 1,238
 
 
6.384% senior notes due October 23, 20352,000
 1,981
 2,000
 1,980
6.484% senior notes due October 23, 20453,500
 3,466
 3,500
 3,466
5.375% senior notes due May 1, 20472,500
 2,506
 
 
6.834% senior notes due October 23, 2055500
 495
 500
 495
Credit facilities9,479
 9,387
 8,916
 8,814
Time Warner Cable, LLC:       
5.850% senior notes due May 1, 2017
 
 2,000
 2,028
6.750% senior notes due July 1, 20182,000
 2,045
 2,000
 2,135
8.750% senior notes due February 14, 20191,250
 1,337
 1,250
 1,412
8.250% senior notes due April 1, 20192,000
 2,148
 2,000
 2,264
5.000% senior notes due February 1, 20201,500
 1,579
 1,500
 1,615
4.125% senior notes due February 15, 2021700
 730
 700
 739
4.000% senior notes due September 1, 20211,000
 1,045
 1,000
 1,056
5.750% sterling senior notes due June 2, 2031 (a)
845
 912
 770
 834
6.550% senior debentures due May 1, 20371,500
 1,686
 1,500
 1,691
7.300% senior debentures due July 1, 20381,500
 1,788
 1,500
 1,795
6.750% senior debentures due June 15, 20391,500
 1,724
 1,500
 1,730
5.875% senior debentures due November 15, 20401,200
 1,258
 1,200
 1,259
5.500% senior debentures due September 1, 20411,250
 1,258
 1,250
 1,258
5.250% sterling senior notes due July 15, 2042 (b)
879
 847
 800
 771
4.500% senior debentures due September 15, 20421,250
 1,137
 1,250
 1,135
Time Warner Cable Enterprises LLC:       
8.375% senior debentures due March 15, 20231,000
 1,232
 1,000
 1,273
8.375% senior debentures due July 15, 20331,000
 1,312
 1,000
 1,324
Total debt69,003
 70,231
 60,036
 61,747
Less current portion:       
5.850% senior notes due May 1, 2017
 
 (2,000) (2,028)
6.750% senior notes due July 1, 2018(2,000) (2,045) 
 
Long-term debt$67,003
 $68,186
 $58,036
 $59,719
F-19



F- 20



CHARTER COMMUNICATIONS, INC. AND SUBSIDIARIES
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS
DECEMBER 31, 2017, 20162020, 2019 AND 20152018
(dollars in millions, except share or per share data or where indicated)


(a)
Principal amount includes £625 million valued at $845 million and $770 million as of December 31, 2017 and December 31, 2016, respectively, using the exchange rate at that date.
(b)
Principal amount includes £650 million valued at $879 million and $800 million as of December 31, 2017 and December 31, 2016, respectively, using the exchange rate at that date.

Cash paid for amounts included in the measurement of operating lease liabilities, recorded as operating cash flows in the statements of cash flows, were $300 million and $288 million for the years ended December 31, 2020 and 2019, respectively. Operating lease right-of-use assets obtained in exchange for operating lease obligations were $378 million and $257 million for the years ended December 31, 2020 and 2019, respectively.

Supplemental balance sheet information related to leases is as follows.

December 31,
20202019
Operating lease right-of-use assets:
Included within other noncurrent assets$1,214 $1,092 
Operating lease liabilities:
Current portion included within accounts payable and accrued liabilities$235 $214 
Long-term portion included within other long-term liabilities1,110 979 
$1,345 $1,193 
Weighted average remaining lease term for operating leases6.4 years6.6 years
Weighted average discount rate for operating leases3.9 %4.4 %

Maturities of operating lease liabilities as of December 31, 2020 are as follows.

2021$304 
2022275 
2023250 
2024211 
2025164 
Thereafter368 
Undiscounted lease cash flow commitments1,572 
Reconciling impact from discounting(227)
Lease liabilities on consolidated balance sheet as of December 31, 2020$1,345 

The Company has $63 million and $62 million of finance lease liabilities recognized in the consolidated balance sheets as of December 31, 2020 and 2019, respectively, included within accounts payable and accrued liabilities and other long-term liabilities.The related finance lease right-of-use assets are recorded in property, plant and equipment, net.The Company’s finance leases were not considered material for further supplemental lease disclosures.



F-20


CHARTER COMMUNICATIONS, INC. AND SUBSIDIARIES
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS
DECEMBER 31, 2020, 2019 AND 2018
(dollars in millions, except share or per share data or where indicated)
9.    Long-Term Debt

Long-term debt consists of the following as of December 31, 2020 and 2019:

December 31,
20202019
Principal AmountAccreted ValuePrincipal AmountAccreted Value
CCO Holdings, LLC:
5.250% senior notes due September 30, 2022$$$1,250 $1,241 
5.125% senior notes due February 15, 20231,000 995 
4.000% senior notes due March 1, 2023500 498 500 497 
5.125% senior notes due May 1, 20231,150 1,145 
5.750% senior notes due September 1, 2023500 497 
5.750% senior notes due January 15, 2024150 149 
5.875% senior notes due April 1, 20241,700 1,690 
5.375% senior notes due May 1, 2025750 746 
5.750% senior notes due February 15, 20262,500 2,475 2,500 2,471 
5.500% senior notes due May 1, 20261,500 1,492 1,500 1,491 
5.875% senior notes due May 1, 2027800 796 800 796 
5.125% senior notes due May 1, 20273,250 3,225 3,250 3,222 
5.000% senior notes due February 1, 20282,500 2,472 2,500 2,469 
5.375% senior notes due June 1, 20291,500 1,501 1,500 1,501 
4.750% senior notes due March 1, 20303,050 3,042 3,050 3,041 
4.500% senior notes due August 15, 20302,750 2,750 
4.250% senior notes due February 1, 20313,000 3,001 
4.500% senior notes due May 1, 20322,900 2,928 
Charter Communications Operating, LLC:
3.579% senior notes due July 23, 20202,000 1,997 
4.464% senior notes due July 23, 20223,000 2,992 3,000 2,987 
Senior floating rate notes due February 1, 2024900 902 900 902 
4.500% senior notes due February 1, 20241,100 1,094 1,100 1,093 
4.908% senior notes due July 23, 20254,500 4,475 4,500 4,471 
3.750% senior notes due February 15, 20281,000 989 1,000 987 
4.200% senior notes due March 15, 20281,250 1,241 1,250 1,240 
5.050% senior notes due March 30, 20291,250 1,242 1,250 1,241 
2.800% senior notes due April 1, 20311,600 1,583 
2.300% senior notes due February 1, 20321,000 991 
6.384% senior notes due October 23, 20352,000 1,983 2,000 1,982 
5.375% senior notes due April 1, 2038800 786 800 786 
6.484% senior notes due October 23, 20453,500 3,468 3,500 3,467 
5.375% senior notes due May 1, 20472,500 2,506 2,500 2,506 
5.750% senior notes due April 1, 20482,450 2,392 2,450 2,391 
5.125% senior notes due July 1, 20491,250 1,240 1,250 1,240 
4.800% senior notes due March 1, 20502,800 2,797 2,800 2,798 
3.700% senior notes due April 1, 20512,050 2,030 
6.834% senior notes due October 23, 2055500 495 500 495 

F-21


CHARTER COMMUNICATIONS, INC. AND SUBSIDIARIES
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS
DECEMBER 31, 2020, 2019 AND 2018
(dollars in millions, except share or per share data or where indicated)
3.850% senior notes due April 1, 20611,350 1,339 
Credit facilities10,150 10,081 10,427 10,345 
Time Warner Cable, LLC:
5.000% senior notes due February 1, 20201,500 1,503 
4.125% senior notes due February 15, 2021700 711 
4.000% senior notes due September 1, 20211,000 1,008 1,000 1,021 
5.750% sterling senior notes due June 2, 2031 (a)
854 911 828 886 
6.550% senior debentures due May 1, 20371,500 1,668 1,500 1,675 
7.300% senior debentures due July 1, 20381,500 1,763 1,500 1,772 
6.750% senior debentures due June 15, 20391,500 1,706 1,500 1,713 
5.875% senior debentures due November 15, 20401,200 1,254 1,200 1,255 
5.500% senior debentures due September 1, 20411,250 1,258 1,250 1,258 
5.250% sterling senior notes due July 15, 2042 (b)
889 859 861 831 
4.500% senior debentures due September 15, 20421,250 1,145 1,250 1,142 
Time Warner Cable Enterprises LLC:
8.375% senior debentures due March 15, 20231,000 1,104 1,000 1,148 
8.375% senior debentures due July 15, 20331,000 1,270 1,000 1,284 
Total debt82,143 82,752 78,416 79,078 
Less current portion:
5.000% senior notes due February 1, 2020(1,500)(1,503)
3.579% senior notes due July 23, 2020(2,000)(1,997)
4.000% senior notes due September 1, 2021(1,000)(1,008)
Long-term debt$81,143 $81,744 $74,916 $75,578 

(a)Principal amount includes £625 million valued at $854 million and $828 million as of December 31, 2020 and 2019, respectively, using the exchange rate at that date.
(b)Principal amount includes £650 million valued at $889 million and $861 million as of December 31, 2020 and 2019, respectively, using the exchange rate at that date.

The accreted values presented in the table above represent the principal amount of the debt less theadjusted for original issue discount or premium at the time of sale, deferred financing costs, and, in regards to the Legacy TWC debt assumed in acquisitions, fair value premium adjustments as a result of applying acquisition accounting plus the accretion of those amounts to the balance sheet date. However, the amount that is currently payable if the debt becomes immediately due is equal to the principal amount of the debt. In regards to the fixed-rate British pound sterling denominated notes (the “Sterling Notes”), the principal amount of the debt and any premium or discount is remeasured into US dollars as of each balance sheet date. See Note 12. The Company has availability under the Charter Operating credit facilities of approximately $3.6$4.7 billion as of December 31, 2017.2020.


During 2015,In 2020, CCO Holdings and CCO Holdings Capital closed on transactions in which theyCorp. jointly issued $2.7$8.65 billion aggregate principal amount of senior unsecured notes withat varying maturitiesrates, prices and interest rates. The net proceeds were used to repurchase $2.5 billion of various series of senior unsecured notes, as well as for general corporate purposes. These debt repurchases resulted in a loss on extinguishment of debt of $123 million for the year ended December 31, 2015. The Company also recorded a loss on extinguishment of debt of approximately $5 million for the year ended December 31, 2015 as a result of the repayment of debt upon termination of the proposed transactions with Comcast Corporation.

During 2016, CCO Holdingsmaturity dates, and CCO Holdings Capital closed on transactions in which they issued $3.2 billion aggregate principal amount of senior unsecured notes with varying maturities and interest rates. The net proceeds were used to repurchase $2.9 billion of various series of senior unsecured notes, as well as for general corporate purposes. These debt repurchases resulted in a loss on extinguishment of debt of $110 million for the year ended December 31, 2016.

During 2016, Charter Operating entered into an amendment to its Amended and Restated Credit Agreement dated May 18, 2016 (the “Credit Agreement”) decreasing the applicable LIBOR margin, eliminating the LIBOR floor and extending the maturities on certain term loans. The Company recorded a loss on extinguishment of debt of $1 million for the year ended December 31, 2016 related to these transactions.

During 2017, CCO Holdings and CCO Holdings Capital closed on transactions in which they issued $6.25 billion aggregate principal amount of senior unsecured notes with varying maturities and interest rates. The net proceeds were used to fund buybacks of Charter Class A common stock or Charter Holdings common units, repurchase $2.75 billion of various series of senior secured and unsecured notes, as well as for general corporate purposes. These debt repurchases resulted in a loss on extinguishment of debt of $34 million for the year ended December 31, 2017.

During 2017, Charter Operating and Charter Communications Operating Capital Corp. closed on transactions in which theyjointly issued $4.75$6.0 billion aggregate principal amount of senior secured notes withat varying maturitiesrates, prices and interest rates.maturity dates. The net proceeds were used to fundpay related fees and expenses and for general corporate purposes, including funding buybacks of Charter Class A common stock orand Charter Holdings common units as well as for general corporate purposes.repaying certain indebtedness.



F-22


CHARTER COMMUNICATIONS, INC. AND SUBSIDIARIES
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS
DECEMBER 31, 2020, 2019 AND 2018
(dollars in millions, except share or per share data or where indicated)
During 2017, Charter Operating also entered into amendments to its Credit Agreement decreasing the applicable LIBOR margins, eliminatingyears ended December 31, 2020 and 2019, the LIBOR floor, increasing the capacityCompany repurchased $10.7 billion and $1.35 billion, respectively, of the revolving loan, extending the maturities and repaying the E, F, H and I term loans with the issuancevarious series of a new term B loan. The Company recorded a losssenior notes. Loss on extinguishment of debt consisted of $6 millionthe following for the yearyears ended December 31, 2017 related to these transactions. See "Charter Operating Credit Facilities" below for details on the Company's term loans as of December 31, 2017.2020 and 2019.


Year Ended December 31,
20202019
CCO Holdings notes redemption$(145)$(22)
Time Warner Cable, LLC notes redemption
Charter Operating credit facility refinancing(3)
$(143)$(25)

CCO Holdings Notes


The CCO Holdings notes are senior debt obligations of CCO Holdings and CCO Holdings Capital Corp. and rank equally with all other current and future unsecured, unsubordinated obligations of CCO Holdings and CCO Holdings Capital.Capital Corp.  They are structurally subordinated to all obligations of subsidiaries of CCO Holdings. 



F- 21


CHARTER COMMUNICATIONS, INC. AND SUBSIDIARIES
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS
DECEMBER 31, 2017, 2016 AND 2015
(dollars in millions, except share or per share data or where indicated)


CCO Holdings may redeem some or all of the CCO Holdings notes at any time at a premium.  The optional redemption price declines to 100% of the respective series’ principal amount, plus accrued and unpaid interest, if any, on or after varying dates in 20192021 through 2025.2029.


In addition, at any time prior to varying dates in 20182021 through 2020,2023, CCO Holdings may redeem up to 40% of the aggregate principal amount of certain notes at a premium plus accrued and unpaid interest to the redemption date, with the net cash proceeds of one or more equity offerings (as defined in the indenture); provided that certain conditions are met. In the event of specified change of control events, CCO Holdings must offer to purchase the outstanding CCO Holdings notes from the holders at a purchase price equal to 101% of the total principal amount of the notes, plus any accrued and unpaid interest.


High-Yield Restrictive Covenants; Limitation on Indebtedness.


The indentures governing the CCO Holdings notes contain certain covenants that restrict the ability of CCO Holdings, CCO Holdings Capital Corp. and all of their restricted subsidiaries to:


incur additional debt;
pay dividends on equity or repurchase equity;
make investments;
sell all or substantially all of their assets or merge with or into other companies;
sell assets;
in the case of restricted subsidiaries, create or permit to exist dividend or payment restrictions with respect to CCO Holdings, guarantee their parent companies debt, or issue specified equity interests;
engage in certain transactions with affiliates; and
grant liens.


The above limitations in certain circumstances regarding incurrence of debt, payment of dividends and making investments contained in the indentures of CCO Holdings permit CCO Holdings and its restricted subsidiaries to perform the above, so long as, after giving pro forma effect to the above, the leverage ratio would be below a specified level for the issuer. The leverage ratio under the indentures is 6.0 to 1.0. The leverage ratio was 3.9 as of December 31, 2020.


Charter Operating Notes


The Charter Operating notes are guaranteed by CCO Holdings and substantially all of the operating subsidiaries of Charter Operating. In addition, the Charter Operating notes are secured by a perfected first priority security interest in substantially all of the assets of Charter Operating and substantially all of its subsidiaries to the extent such liens can be perfected under the Uniform Commercial Code by the filing of a financing statement and the liens rank equally with the liens on the collateral securing

F-23


CHARTER COMMUNICATIONS, INC. AND SUBSIDIARIES
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS
DECEMBER 31, 2020, 2019 AND 2018
(dollars in millions, except share or per share data or where indicated)
obligations under the Charter Operating credit facilities. Charter Operating may redeem some or all of the Charter Operating notes at any time at a premium.


The Charter Operating notes are subject to the terms and conditions of the indenture governing the Charter Operating notes. The Charter Operating notes contain customary representations and warranties and affirmative covenants with limited negative covenants. The Charter Operating indenture also contains customary events of default.


Charter Operating Credit Facilities


The Charter Operating credit facilities have an outstanding principal amount of $9.5$10.2 billion at December 31, 20172020 as follows:


term loan A-2 with a remaining principal amount of $2.9 billion,approximately $194 million, which is repayable in quarterly installments and aggregating $144$11 million in each loan year, with the remaining balance due at final maturity on March 31, 2023. Pricing on term loan A-2 is LIBOR plus 1.50%;
term loan BA-4 with a remaining principal amount of approximately $6.4$3.8 billion, which is repayable in quarterly installments and aggregating $202 million in each loan year, with the remaining balance due at final maturity on February 1, 2025. Pricing on term loan A-4 is LIBOR plus 1.25%;
term loan B-1 with a remaining principal amount of approximately $2.4 billion, which is repayable in equal quarterly installments and aggregating $64$25 million in each loan year, with the remaining balance due at final maturity on April 30, 2025. Pricing on term loan BB-1 is LIBOR plus 2.00%1.75%;
term loan B-2 with a remaining principal amount of approximately $3.8 billion, which is repayable in equal quarterly installments and aggregating $38 million in each loan year, with the remaining balance due at final maturity on February 1, 2027. Pricing on term loan B-2 is LIBOR plus 1.75%; and
a revolving loan with an outstanding balance of $254 million at December 31, 2017 and allowing for borrowings of up to $4.0$4.75 billion, $249 million maturing on March 31, 2023.2023 and $4.5 billion maturing on February 1, 2025. Pricing on the revolving loan is LIBOR plus 1.50% with a commitment fee of


F- 22


CHARTER COMMUNICATIONS, INC. AND SUBSIDIARIES
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS
DECEMBER 31, 2017, 2016 AND 2015
(dollars 0.30% on the portion maturing in millions, except share or per share data or where indicated)

0.30%.2023 and LIBOR plus 1.25% with a commitment fee of 0.20% on the portion maturing in 2025. As of December 31, 2017, $1372020, $41 million of the revolving loan was utilized to collateralize a like principal amount of letters of credit out of $291$367 million of letters of credit issued on the Company’s behalf.


Amounts outstanding under the Charter Operating credit facilities bear interest, at Charter Operating’s election, at a base rate or LIBOR (1.56%(0.14% and 0.77%1.73% as of December 31, 20172020 and December 31, 2016,2019, respectively), as defined, plus an applicable margin.


The Charter Operating credit facilities also allow us to enter into incremental term loans in the future, with amortization as set forth in the notices establishing such term loans. Although the Charter Operating credit facilities allow for the incurrence of a certain amount of incremental term loans subject to pro forma compliance with its financial maintenance covenants, no assurance can be given that the Company could obtain additional incremental term loans in the future if Charter Operating sought to do so or what amount of incremental term loans would be allowable at any given time under the terms of the Charter Operating credit facilities.


The obligations of Charter Operating under the Charter Operating credit facilities are guaranteed by CCO Holdings and substantially all of the operating subsidiaries of Charter Operating. The obligations are also secured by (i) a lien on substantially all of the assets of Charter Operating and substantially all of its subsidiaries, to the extent such lien can be perfected under the Uniform Commercial Code by the filing of a financing statement, and (ii) a pledge by CCO Holdings of the equity interests directly or indirectly owned by itCharter Operating in anysubstantially all of Charter Operating’sits subsidiaries, as well as intercompany obligations owing to it and the guarantor subsidiaries by any of such entities.their affiliates.


Restrictive Covenants


The Charter Operating credit facilities contain representations and warranties, and affirmative and negative covenants customary for financings of this type. The financial covenants measure performance against standards set for leverage to be tested as of the end of each quarter. The Charter Operating credit facilities contain provisions requiring mandatory loan prepayments under specific circumstances, including in connection with certain sales of assets, so long as the proceeds have not been reinvested in the business. Additionally, the Charter Operating credit facilities provisions contain an allowance for restricted payments with certain limitations. The Charter Operating credit facilities permit Charter Operating and its subsidiaries to make distributions to pay interest on the currently outstanding subordinated and parent company indebtedness, provided that,

F-24


CHARTER COMMUNICATIONS, INC. AND SUBSIDIARIES
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS
DECEMBER 31, 2020, 2019 AND 2018
(dollars in millions, except share or per share data or where indicated)
among other things, no default has occurred and is continuing under the Charter Operating credit facilities. The Charter Operating credit facilities also contain customary events of default.


TWC,Time Warner Cable, LLC Senior Notes and Debentures


The Time Warner Cable, LLC ("TWC, LLCLLC") senior notes and debentures are guaranteed by CCO Holdings, Charter Operating and substantially all of the operating subsidiaries of Charter Operating (other than TWC, LLC) and rank equally with the liens on the collateral securing obligations under the Charter Operating notes and credit facilities. Interest on each series of TWC, LLC senior notes and debentures is payable semi-annually (with the exception of the Sterling Notes, which is payable annually) in arrears. 


The TWC, LLC indenture contains customary covenants relating to restrictions on the ability of TWC, LLC or any material subsidiary to create liens and on the ability of TWC, LLC and Time Warner Cable Enterprises LLC ("TWCE") to consolidate, merge or convey or transfer substantially all of their assets. The TWC, LLC indenture also contains customary events of default.


The TWC, LLC senior notes and debentures may be redeemed in whole or in part at any time at TWC, LLC’s option at a redemption price equal to the greater of (i) all of the applicable principal amount being redeemed and (ii) the sum of the present values of the remaining scheduled payments on the applicable TWC, LLC senior notes and debentures discounted to the redemption date on a semi-annual basis (with the exception of the Sterling Notes, which are on an annual basis), at a comparable government bond rate plus a designated number of basis points as further described in the indenture and the applicable note or debenture, plus, in each case, accrued but unpaid interest to, but not including, the redemption date.


The Company may offer to redeem all, but not less than all, of the Sterling Notes in the event of certain changes in the tax laws of the U.S. (or any taxing authority in the U.S.). This redemption would be at a redemption price equal to 100% of the principal amount, together with accrued and unpaid interest on the Sterling Notes to, but not including, the redemption date.



F- 23


CHARTER COMMUNICATIONS, INC. AND SUBSIDIARIES
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS
DECEMBER 31, 2017, 2016 AND 2015
(dollars in millions, except share or per share data or where indicated)


TWCE Senior Debentures


The TWCE senior debentures are guaranteed by CCO Holdings, Charter Operating, and substantially all of the operating subsidiaries of Charter Operating and TWC, LLC(other than TWCE) and rank equally with the liens on the collateral securing obligations under the Charter Operating notes and credit facilities. Interest on each series of TWCE senior debentures is payable semi-annually in arrears. The TWCE senior debentures are not redeemable before maturity.


The TWCE indenture contains customary covenants relating to restrictions on the ability of TWCE or any material subsidiary to create liens and on the ability of TWC, LLC and TWCE to consolidate, merge or convey or transfer substantially all of their assets. The TWCE indenture also contains customary events of default.


Limitations on Distributions


Distributions by the Company’s subsidiaries to a parent company for payment of principal on parent company notes are restricted under the CCO Holdings indentures and Charter Operating credit facilities discussed above, unless there is no default under the applicable indenture and credit facilities, and unless each applicable subsidiary’sentity’s leverage ratio test is met at the time of such distribution. As of December 31, 2017,2020, there was no default under any of these indentures or credit facilities and each subsidiaryapplicable entity met its applicable leverage ratio tests based on December 31, 20172020 financial results. There can be no assurance that they will satisfy these tests at the time of the contemplated distribution. Distributions by Charter Operating for payment of principal on parent company (CCO Holdings) notes are further restricted by the covenants in its credit facilities.


However, without regard to leverage, during any calendar year or any portion thereof during which the borrower is a flow-through entity for tax purposes, and so long as no event of default exists, the borrower may make distributions to the equity interests of the borrower in an amount sufficient to make permitted tax payments.


In addition to the limitation on distributions under the various indentures, distributions by the Company’s subsidiaries may be limited by applicable law, including the Delaware Limited Liability Company Act, under which the Company’s subsidiaries may make distributions if they have “surplus” as defined in the act.


F-25


CHARTER COMMUNICATIONS, INC. AND SUBSIDIARIES
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS
DECEMBER 31, 2020, 2019 AND 2018
(dollars in millions, except share or per share data or where indicated)

Liquidity and Future Principal Payments


The Company continues to have significant amounts of debt, and its business requires significant cash to fund principal and interest payments on its debt, capital expenditures and ongoing operations. As set forth below, the Company has significant future principal payments. The Company continues to monitor the capital markets, and it expects to undertake refinancing transactions and utilize free cash flow and cash on hand to further extend or reduce the maturities of its principal obligations. The timing and terms of any refinancing transactions will be subject to market conditions.


Based upon outstanding indebtedness as of December 31, 2017,2020, the amortization of term loans, and the maturity dates for all senior and subordinated notes, total future principal payments on the total borrowings under all debt agreements are as follows:


2021$1,277 
20223,277 
20231,936 
20242,265 
20259,820 
Thereafter63,568 
$82,143 


F-26
Year Amount
2018 $2,207
2019 3,457
2020 3,707
2021 2,407
2022 4,457
Thereafter 52,768
  $69,003



F- 24



CHARTER COMMUNICATIONS, INC. AND SUBSIDIARIES
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS
DECEMBER 31, 2017, 20162020, 2019 AND 20152018
(dollars in millions, except share or per share data or where indicated)

10.    Common Stock


Charter’s Class A common stock and Class B common stock are identical except with respect to certain voting, transfer and conversion rights. Holders of Class A common stock are entitled to one vote per share. Charter’s Class B common stock represents the share issued to A/N in connection with the Bright House Transaction.N. One share of Charter’s Class B common stock has a number of votes reflecting the voting power of the Charter Holdings common units and Charter Holdings convertible preferred units held by A/N as of the applicable record date on an if-converted, if-exchanged basis, and is generally intended to reflect A/N’s economic interests in Charter Holdings.


The following table summarizes our shares outstanding for the three years ended December 31, 2017:2020:


Class A Common StockClass B Common Stock
BALANCE, December 31, 2017238,506,059 
Exercise of stock options576,583 
Restricted stock issuances, net of cancellations10,223 
Restricted stock unit vesting618,649 
Purchase of treasury stock(14,357,707)
BALANCE, December 31, 2018225,353,807 
Exercise of stock options1,271,419 
Restricted stock issuances, net of cancellations8,284 
Restricted stock unit vesting728,553 
Purchase of treasury stock(17,386,100)
BALANCE, December 31, 2019209,975,963 
Issuance of equity55,294 — 
Exercise of stock options3,160,065 
Restricted stock issuances, net of cancellations5,992 
Restricted stock unit vesting753,139 
Purchase of treasury stock(20,219,461)
BALANCE, December 31, 2020193,730,992 
  Class A Common Stock Class B Common Stock
BALANCE, December 31, 2014 111,999,687
 
Exercise of stock options 579,173
 
Restricted stock issuances, net of cancellations 6,920
 
Restricted stock unit vesting 98,831
 
Purchase of treasury stock (245,783) 
BALANCE, December 31, 2015 112,438,828
 
Reorganization of common stock (10,771,404) 
Issuance of shares in TWC Transaction 143,012,155
 
Issuance of shares to Liberty Broadband for cash 25,631,339
 
Issuance of share to A/N in Bright House Transaction 
 1
Exchange of Charter Holdings units held by A/N (see Note 11) 1,852,832
 
Exercise of stock options 1,014,664
 
Restricted stock issuances, net of cancellations 9,811
 
Restricted stock unit vesting 1,738,792
 
Purchase of treasury stock (6,029,225) 
BALANCE, December 31, 2016 268,897,792
 1
Exchange of Charter Holdings units held by A/N (see Note 11) 1,263,497
 
Exercise of stock options 1,044,526
 
Restricted stock issuances, net of cancellations 9,517
 
Restricted stock unit vesting 1,159,083
 
Purchase of treasury stock (33,868,356) 
BALANCE, December 31, 2017 238,506,059
 1


TheIn March 2020, pursuant to the terms of the Amended and Restated Stockholders Agreement with Liberty Broadband Corporation (“Liberty Broadband”), A/N and Charter, dated May 23, 2015, Charter, Liberty and A/N closed on transactions in which Liberty Broadband and A/N exercised their preemptive right to purchase 35,112 and 20,182 shares, outstanding balances shown above as of and prior to December 31, 2015 represent historical shares outstanding of Legacy Charter before applying the Parent Merger Exchange Ratio (as defined in the Merger Agreement). The 10.8 million shares associated with the reorganizationrespectively, of Charter Class A common stock represents the reduction to Legacy Charter Class A common shares outstanding asfor a total purchase price of the acquisition date as a result of applying the Parent Merger Exchange Ratio.approximately $23 million.




F- 25


CHARTER COMMUNICATIONS, INC. AND SUBSIDIARIES
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS
DECEMBER 31, 2017, 2016 AND 2015
(dollars in millions, except share or per share data or where indicated)

Share Repurchases


The following represents the Company's purchase of Charter Class A common stock and the effect on the consolidated statements of cash flows during the years ended December 31, 2017, 20162020, 2019 and 2015.2018.


Year Ended December 31,
202020192018
Shares$Shares$Shares$
Share buybacks18,444,203 $10,639 16,697,458 $6,734 14,108,919 $4,322 
Income tax withholding1,022,783 578 380,797 139 224,319 77 
Exercise cost752,475 307,845 24,469 
20,219,461 $11,217 17,386,100 $6,873 14,357,707 $4,399 


F-27

 Year Ended December 31,
 2017 2016 2015
 Shares $ Shares $ Shares $
Share buybacks33,375,878
 $11,570
 5,070,656
 $1,346
 
 $
Income tax withholding447,455
 145
 908,066
 216
 177,696
 38
Exercise cost45,023
   50,503
   44,541
  
 33,868,356
 $11,715
 6,029,225
 $1,562
 222,237
 $38


CHARTER COMMUNICATIONS, INC. AND SUBSIDIARIES
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS
DECEMBER 31, 2020, 2019 AND 2018
(dollars in millions, except share or per share data or where indicated)
As of December 31, 2017,2020, Charter had remaining board authority to purchase an additional $1.1$1.5 billion of Charter’s Class A common stock and/or Charter Holdings common units. See Note 19. The Company also withholds shares of its Class A common stock in payment of income tax withholding owed by employees upon vesting of equity awards as well as exercise costs owed by employees upon exercise of stock options.


At the end of each fiscal year, Charter’s board of directors approvedapproves the retirement of the then currently outstanding treasury stock and those shares were retired as of December 31, 20172020 and 2016.2019. The Company accounts for treasury stock using the cost method and includes treasury stock as a component of total shareholders’ equity. Upon retirement, these treasury shares are allocated between additional paid-in capital and accumulated deficitretained earnings (accumulated deficit) based on the cost of original issue included in additional paid-in capital.


11.    Noncontrolling Interests


Noncontrolling interests represents consolidated subsidiaries of which the Company owns less than 100%. The Company is a holding company whose principal asset is a controlling equity interest in Charter Holdings, the indirect owner of the Company’s cable systems. Noncontrolling interests on the Company’s balance sheet primarily includes A/N’s equity interests in Charter Holdings, which is comprised of a common ownership interest and a convertible preferred ownership interest.


As of December 31, 2017,2020, A/N held 22.315.3 million Charter Holdings common units which are exchangeable at any time into either Charter Class A common stock on a one-for-one basis, or, at Charter’s option, cash, based on the then current market price of Charter Class A common stock. Net income (loss) of Charter Holdings attributable to A/N’s common noncontrolling interest for financial reporting purposes is based on the weighted average effective common ownership interest of approximately 9% and 10%8% and was $69$303 million, $173 million and $129$125 million for the years ended December 31, 20172020, 2019 and 2016,2018, respectively. Charter Holdings is required to make quarterly cash tax distributions (with annual true-ups) on a pro rata basis to its partners based on the partner with the highest proportionate cash tax requirement.  To the extent such tax distributions would exceed Charter’s cash tax requirements, it may waive its entitlement to tax distributions and, instead, issue a non-pro rata "advance" to A/N, which will accrue interest at a money market rate and will reduce A/N’s exchange value into cash or Charter Class A common stock. Charter Holdings distributed $3 million, $2 million and $3 million to A/N as a pro rata tax distribution on its common units during the years ended December 31, 20172020, 2019 and 2016.2018, respectively.


Pursuant to the letter agreement discussed in Note 19,The following table represents Charter Holdings purchased 4.8 millionHoldings' purchase of Charter Holdings common units from A/N at a price per unit of $347.03, or $1.7 billionpursuant to the Letter Agreement (see Note 20) and the effect on total shareholders' equity during the yearyears ended December 31, 2017,2020, 2019 and 0.8 million Charter Holdings common units, at a price per unit of $289.83, or $218 million2018.

Year Ended December 31,
202020192018
Number of units purchased2,637,483 2,276,906 2,125,190 
Average price per unit$554.37 $388.72 $308.90 
Amount of units purchased$1,462 $885 $656 
Decrease in noncontrolling interest based on carrying value$(656)$(565)$(518)
Decrease in additional paid-in-capital, net of tax$(606)$(240)$(104)

Total shareholders' equity was also adjusted during the yearyears ended December 31, 2016. The common units purchased during the year ended December 31, 2017 are reflected2020, 2019 and 2018 due to changes in Charter Holdings' ownership as a reduction in noncontrolling interest based on net carrying value of approximately $1.2 billion with the remaining $478 million recorded as reduction of additional paid-in-capital, net of $183 million of deferred income taxes. The common units purchased during the year ended December 31, 2016 are reflected as a reduction in noncontrolling interest based on net carrying value of approximately $187 million with the remaining $31 million recorded as reduction of additional paid-in-capital, net of $12 million of deferred income taxes.follows.


In December 2017 and 2016, A/N exchanged 1.3 million and 1.9 million Charter Holdings common units, respectively, held by A/N for shares of Charter Class A common stock for an aggregate purchase price of $400 million and $537 million, respectively, pursuant to the letter agreement discussed in Note 19. The common units exchanged had a net carrying value in noncontrolling interest of approximately $298 million and $460 million as of December 31, 2017 and 2016, respectively. The exchange of A/N common units resulted in a step-up in the tax-basis of the assets of Charter Holdings which is further discussed in Note 17.
Year Ended December 31,
202020192018
Decrease in noncontrolling interest$(534)$(226)$(72)
Increase in additional paid-in-capital, net of tax$403 $170 $54 



F- 26


CHARTER COMMUNICATIONS, INC. AND SUBSIDIARIES
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS
DECEMBER 31, 2017, 2016 AND 2015
(dollars in millions, except share or per share data or where indicated)


As of December 31, 2017,2020, A/N also held 25 million Charter Holdings convertible preferred units with a face amount of $2.5 billion that pays a 6% annual preferred dividend. The 6% annual preferred dividend is paid quarterly in cash, if and when

F-28


CHARTER COMMUNICATIONS, INC. AND SUBSIDIARIES
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS
DECEMBER 31, 2020, 2019 AND 2018
(dollars in millions, except share or per share data or where indicated)
declared, provided that, if dividends are suspended at any time, the dividends will accrue until they are paid. Net income (loss) of Charter Holdings attributable to theA/N's preferred noncontrolling interest for financial reporting purposes is based on the preferred dividend which was $150 million and $93 million for each of the years ended December 31, 20172020, 2019 and 2016, respectively.2018. Each convertible preferred unit is convertible into either 0.37334 of a Charter Holdings common unit (if then held by A/N) or 0.37334 of a share of Charter Class A common stock (if then held by a third party), representing a conversion price of $267.85 per unit, based on a conversion feature as defined in the Limited Liability Company Agreement of Charter Holdings. After May 18, 2021, Charter may redeem the convertible preferred units if the price of Charter Class A common stock exceeds 130% of the conversion price.price, or $348.205 per unit for 20 days in a 30 day period. These Charter Holdings common and convertible preferred units held by A/N are recorded in noncontrolling interests as permanent equity in the consolidated balance sheet.


The common units and convertible preferred units issued to A/N as consideration for the Bright House Transaction were initially measured at their fair value of $7.0 billion and $3.2 billion, respectively, in accordance with acquisition accounting. However, upon formation of Charter Holdings and subsequent to the acquisition, the carrying amounts of the controlling and noncontrolling interests were adjusted to reflect the relative effective common ownership interest in Charter Holdings. In addition to the common units purchased and exchanged with A/N as noted above, other changes in Charter Holdings' ownership resulted in an increase to noncontrolling interest of approximately $589 million and a corresponding decrease to additional paid-in capital of $589 million, net of $225 million of deferred income taxes, for the year ended December 31, 2016. Noncontrolling interest and additional paid-in-capital were also adjusted during the year ended December 31, 2017 due to the changes in Charter Holdings' ownership. These adjustments resulted in a decrease to noncontrolling interest of approximately $362 million and a corresponding increase to additional paid-in-capital of $362 million, net of $139 million of deferred income taxes, for the year ended December 31, 2017.
12.     Accounting for Derivative Instruments and Hedging Activities


The Company uses derivative instruments to manage interest rate risk on variable debt and foreign exchange risk on the Sterling Notes, and does not hold or issue derivative instruments for speculative trading purposes.


Cross-currency derivative instruments are used to effectively convert £1.275 billion aggregate principal amount of fixed-rate British pound sterling denominated debt, including annual interest payments and the payment of principal at maturity, to fixed-rate U.S. dollar denominated debt. The cross-currency swaps have maturities of June 2031 and July 2042. The Company is required to post collateral on the cross-currency derivative instruments when the derivative contracts are in a liability position. In May 2016,April 2019, the Company entered into a collateral holiday agreement for 80%60% of both the 2031 and 2042 cross-currency swaps, which eliminates the requirement to post collateral for three years.years, as well as a ten year collateral cap on the remaining 40% of the cross-currency swaps which limits the required collateral posting on that 40% of the cross-currency swaps to $150 million. The fair value of the Company's cross-currency derivatives was $184 million and $224 million and is included in other long-term liabilities on the Company'sits consolidated balance sheets was $25 million and $251 million as of December 31, 20172020 and 2016,2019, respectively.


The Company’s derivative instruments are not designated as hedges and are marked to fair value each period, with the impact recorded as a gain or loss on financial instruments, net in the consolidated statements of operations. While these derivative instruments are not designated as cash flow hedges for accounting purposes, management continues to believe such instruments are closely correlated with the respective debt, thus managing associated risk.


F- 27


CHARTER COMMUNICATIONS, INC. AND SUBSIDIARIES
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS
DECEMBER 31, 2017, 2016 AND 2015
(dollars in millions, except share or per share data or where indicated)



The effect of financial instruments on the consolidated statements of operations is presented in the table below.
Year Ended December 31,Year Ended December 31,
2017 2016 2015202020192018
Gain (Loss) on Financial Instruments, Net:     Gain (Loss) on Financial Instruments, Net:
Change in fair value of interest rate derivative instruments$5
 $8
 $5
Change in fair value of cross-currency derivative instruments226
 (179) 
Change in fair value of cross-currency derivative instruments$40 $13 $(212)
Foreign currency remeasurement of Sterling Notes to U.S. dollars(157) 279
 
Foreign currency remeasurement of Sterling Notes to U.S. dollars(55)(67)102 
Loss on termination of interest rate derivative instruments
 (11) 
Loss reclassified from accumulated other comprehensive loss due to discontinuance of hedge accounting(5) (8) (9)
$69
 $89
 $(4)$(15)$(54)$(110)


Upon closing of the TWC Transaction, the Company acquired interest rate derivative instrument assets which were terminated and settled with their respective counterparties in the second quarter of 2016 with an $88 million cash payment to the Company. The termination resulted in an $11 million loss for the year ended December 31, 2016 which was recorded in gain (loss) on financial instruments, net in the consolidated statements of operations. All of the Company's interest rate derivatives were expired as of December 31, 2017.

13.    Fair Value Measurements


The accountingAccounting guidanceestablishes a three-level hierarchy for disclosure of fair value measurements, based uponon the transparency of inputs to the valuation of an asset or liability as of the measurement date, as follows:


Level 1 – inputs to the valuation methodology are quoted prices (unadjusted) for identical assets or liabilities in active markets.
Level 2 – inputs to the valuation methodology include quoted prices for similar assets and liabilities in active markets, and inputs that are observable for the asset or liability, either directly or indirectly, for substantially the full term of the financial instrument.
Level 3 – inputs to the valuation methodology are unobservable and significant to the fair value measurement.



F-29


CHARTER COMMUNICATIONS, INC. AND SUBSIDIARIES
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS
DECEMBER 31, 2020, 2019 AND 2018
(dollars in millions, except share or per share data or where indicated)
Financial Assets and Liabilities


The Company has estimated the fair value of its financial instruments as of December 31, 20172020 and 20162019 using available market information or other appropriate valuation methodologies. Considerable judgment, however, is required in interpreting market data to develop the estimates of fair value. Accordingly, the estimates presented in the accompanying consolidated financial statements are not necessarily indicative of the amounts the Company would realize in a current market exchange.


The carrying amounts of cash and cash equivalents, restricted cash, receivables, payables and other current assets and liabilities approximate fair value because of the short maturity of those instruments.


A portion of the Company’s cash and cash equivalents as of December 31, 2017 and 2016 were invested in money market funds. The money market funds are valued at the closing price reported by the fund sponsor from an actively traded exchange which approximates fair value. The money market funds potentially subject the Company to concentration of credit risk. The amount invested within any one financial instrument did not exceed $300 million and $250 million as of December 31, 2017 and 2016, respectively. As of December 31, 2017 and 2016, there were no significant concentrations of financialFinancial instruments in a single investee, industry or geographic location.



F- 28


CHARTER COMMUNICATIONS, INC. AND SUBSIDIARIES
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS
DECEMBER 31, 2017, 2016 AND 2015
(dollars in millions, except share or per share data or where indicated)

The Company’s financial instruments that are accounted for at fair value on a recurring basis and classified within Level 2 of the valuation hierarchy include the Company's cross-currency derivative instruments and were valued at $184 million and $224 million as of December 31, 20172020 and 2016 are presented in the table below.2019, respectively.

 December 31,
 2017 2016
 Level 1 Level 2 Level 1 Level 2
Assets       
Money market funds$291
 $
 $1,205
 $
Liabilities       
Cross-currency derivative instruments$
 $25
 $
 $251

A summary of the carrying value and fair value of the Company’s debt at December 31, 2017 and 2016 is as follows:

 December 31,
 2017 2016
 Carrying Value Fair Value Carrying Value Fair Value
Debt       
Senior notes and debentures$60,844
 $63,443
 $52,933
 $55,203
Credit facilities$9,387
 $9,440
 $8,814
 $8,943


The estimated fair value of the Company’s senior notes and debentures as of December 31, 20172020 and 20162019 is based on quoted market prices in active markets and is classified within Level 1 of the valuation hierarchy, while the estimated fair value of the Company’s credit facilities is based on quoted market prices in inactive markets and is classified within Level 2. The carrying amount of the consolidated variable interest entity's mortgage note liability approximates fair value.


A summary of the carrying value and fair value of the Company’s debt at December 31, 2020 and 2019 is as follows:

December 31,
20202019
Carrying ValueFair ValueCarrying ValueFair Value
Senior notes and debentures$72,671 $84,163 $68,733 $74,938 
Credit facilities$10,081 $10,063 $10,345 $10,448 

Non-financial Assets and Liabilities


The Company’s nonfinancial assets such as equity-method investments, franchises, property, plant, and equipment, and other intangible assets are not measured at fair value on a recurring basis; however, they are subject to fair value adjustments in certain circumstances, such as upon a business combination and when there is evidence that an impairment may exist.  NoWhen such impairments wereare recorded, in 2017, 2016 and 2015.fair values are generally classified within Level 3 of the valuation hierarchy.


14.     Operating Costs and Expenses


Operating costs and expenses, exclusive of items shown separately in the consolidated statements of operations, consist of the following for the periods presented:


Year Ended December 31,
202020192018
Programming$11,401 $11,290 $11,124 
Regulatory, connectivity and produced content2,183 2,366 2,210 
Costs to service customers7,472 7,277 7,327 
Marketing3,031 3,044 3,042 
Mobile1,765 1,246 346 
Other4,078 4,001 3,811 
$29,930 $29,224 $27,860 
 Year Ended December 31,
 2017 2016 2015
Programming$10,596
 $7,034
 $2,678
Regulatory, connectivity and produced content2,064
 1,467
 435
Costs to service customers7,780
 5,654
 1,880
Marketing2,420
 1,707
 629
Transition costs124
 156
 72
Other3,557
 2,637
 732
 $26,541
 $18,655
 $6,426


Programming costs consist primarily of costs paid to programmers for basic, premium, digital, video on demand and pay-per-view programming. Regulatory, connectivity and produced content costs represent payments to franchise and regulatory authorities,



F- 29F-30



CHARTER COMMUNICATIONS, INC. AND SUBSIDIARIES
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS
DECEMBER 31, 2017, 20162020, 2019 AND 20152018
(dollars in millions, except share or per share data or where indicated)

authorities, costs directly related to providing video, Internet and voice services as well as payments for sports, local and news content produced by the Company. Included in regulatory, connectivity and produced content costs is content acquisition costs for the Los Angeles Lakers’ basketball games and Los Angeles Dodgers’ baseball games, which are recorded as games are exhibited over the applicable season.contract period. Costs to service customers include costs related to field operations, network operations and customer care for the Company’s residential and small and medium businessSMB customers, including internal and third-party labor for the non-capitalizable portion of installations, service and repairs, maintenance, bad debt expense, billing and collection, occupancy and vehicle costs. Marketing costs represent the costs of marketing to current and potential commercial and residential customers including labor costs. TransitionMobile costs represent incremental costs incurred to integrateassociated with the TWCCompany's mobile service such as device and Bright House operationsservice costs, marketing, sales and to increase the scale of the Company’s business as a result of the Transactions. See Note 3.commissions, retail stores, personnel costs, taxes, among others. Other includes corporate overhead, advertising sales expenses, indirect costs associated with the Company’s enterprise business customers and regional sports and news networks, property tax and insurance expense and stock compensation expense, among others.


15.     Other Operating Expenses, Net


Other operating expenses, net consist of the following for the years presented:


Year Ended December 31,
202020192018
Special charges, net$90 $61 $150 
(Gain) loss on sale of assets, net(32)42 85 
$58 $103 $235 
 Year Ended December 31,
 2017 2016 2015
Merger and restructuring costs$351
 $970
 $70
Special charges, net(21) 17
 15
(Gain) loss on sale of assets, net16
 (2) 4
 $346
 $985
 $89

Merger and restructuring costs

Merger and restructuring costs represent costs incurred in connection with merger and acquisition transactions and related restructuring, such as advisory, legal and accounting fees, employee retention costs, employee termination costs related to the Transactions and other exit costs. The Company expects to incur additional merger and restructuring costs in connection with the Transactions. Changes in accruals for merger and restructuring costs from January 1, 2016 through December 31, 2017 are presented below:

 Employee Retention Costs Employee Termination Costs Transaction and Advisory Costs Other Costs Total
Liability, December 31, 2015$
 $
 $33
 $
 $33
Liability assumed in the Transactions80
 9
 3
 
 92
Costs incurred26
 337
 318
 41
 722
Cash paid(99) (102) (329) (41) (571)
Remaining liability, December 31, 20167
 244
 25
 
 276
          
Costs incurred4
 226
 4
 68
 302
Cash paid(10) (298) (12) (60) (380)
Remaining liability, December 31, 2017$1
 $172
 $17
 $8
 $198

In addition to the costs indicated above, the Company recorded $49 million and $248 million of expense related to accelerated vesting of equity awards of terminated employees for the years ended December 31, 2017 and 2016, respectively.


Special charges, net


Special charges, net primarily includes employee termination costs not related to the Transactions and net amounts of litigation settlements. In 2017,During 2018, special charges, net also includes $97 million in merger and restructuring costs and a $101 million benefit related to the remeasurement of the TRA liability


F- 30


CHARTER COMMUNICATIONS, INC. AND SUBSIDIARIES
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS
DECEMBER 31, 2017, 2016 AND 2015
(dollars in millions, except share or per share data or where indicated)

as a result of the enactment of the Tax Cuts & Jobs Act (“Tax Reform”) in December 2017 (see Note 17) offset by an $83$22 million charge related to the Company's withdrawal liability from a multiemployer pension plan.


(Gain) loss on sale of assets, net


(Gain) loss on sale of assets, net represents the net (gain)gain or loss recognized on the sales and disposals of fixed assets including a $42 million and cable systems.$75 million impairment of non-strategic assets during the years ended December 31, 2019 and 2018, respectively.


16.    Stock Compensation Plans


Charter’s 2009 Stock Incentive Planstock incentive plan provides for grants of nonqualified stock options, incentive stock options, stock appreciation rights, dividend equivalent rights, performance units and performance shares, share awards, phantom stock, restricted stock units and restricted stock.  Directors, officers and other employees of the Company and its subsidiaries, as well as others performing consulting services for the Company, are eligible for grants under the 2009 Stock Incentive Plan.stock incentive plan. The 2009 Stock Incentive Planstock incentive plan allows for the issuance of up to 2116 million shares of Charter Class A common stock (or units convertible into Charter Class A common stock).
At the closing of the TWC Transaction, Legacy TWC employee equity awards were converted into Charter Class A common stock equity awards on the same terms and conditions as were applicable under the Legacy TWC equity awards, except that the number of shares covered by each award and the option exercise prices were adjusted for the Stock Award Exchange Ratio (as defined in the Merger Agreement) such that the intrinsic value of the converted TWC awards was approximately equal to that of the original awards at the closing of the Transactions. The converted TWC awards continue to be subject to the terms of the Legacy TWC equity plans. The Parent Merger Exchange Ratio was also applied to outstanding Legacy Charter equity awards and option exercise prices; however, the terms of the equity awards did not change as a result of the Transactions.

Charter Stock options and restricted stock units generally cliff vest uponthree years from the three year anniversarydate of each grant. Certain stock options and restricted stock units vest based on achievement of stock price hurdles. Stock options generally expire ten years from the grant date and restricted stock units have no voting rights. Restricted stock generally vests one year from the date of grant. Legacy TWC restricted stock units that were converted into Charter restricted stock units generally vest 50% on each of the third and fourth anniversary of the grant date.


As of December 31, 2017,2020, total unrecognized compensation remaining to be recognized in future periods totaled $211$241 million for stock options, $1$1.0 million for restricted stock and $173$213 million for restricted stock units and the weighted average period over which they are expected to be recognized is 32 years for stock options, 4 months for restricted stock and 2 years for restricted stock units. The Company recorded $261$351 million, $244$315 million and $78$285 million of stock compensation expense for the years ended December 31, 2017, 20162020, 2019 and 2015,2018, respectively, which is included in operating costs and expenses. The Company also recorded $49 million and $248 million of expense for the years ended December 31, 2017 and 2016, respectively, related to accelerated vesting of equity awards of terminated employees which is recorded in merger and restructuring costs.





F- 31F-31



CHARTER COMMUNICATIONS, INC. AND SUBSIDIARIES
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS
DECEMBER 31, 2017, 20162020, 2019 AND 20152018
(dollars in millions, except share or per share data or where indicated)

A summary of the activity for the Company’sCharter’s stock options (after applying the Parent Merger Exchange Ratio) for the years ended December 31, 2017, 20162020, 2019 and 2015,2018, is as follows (shares in thousands, except per share data):


Year Ended December 31,
202020192018
SharesWeighted Average Exercise PriceAggregate Intrinsic ValueSharesWeighted Average Exercise PriceAggregate Intrinsic ValueSharesWeighted Average Exercise PriceAggregate Intrinsic Value
Outstanding, beginning of period10,549 $241.14 10,410 $225.53 9,649 $201.83 
Granted1,672 $536.27 1,847 $298.84 1,507 $350.40 
Exercised(3,160)$191.43 $1,176 (1,271)$186.90 $247 (577)$133.35 $114 
Canceled(219)$312.94 (437)$270.94 (169)$300.46 
Outstanding, end of period8,842 $312.95 $3,082 10,549 $241.14 10,410 $225.53 
Weighted average remaining contractual life7years7years7years
Options exercisable, end of period2,940 $220.78 $1,296 3,119 $161.13 2,194 $122.19 
Options expected to vest, end of period5,902 $358.86 $1,787 
Weighted average fair value of options granted$148.02 $84.39 $94.70 
 Year Ended December 31,
 2017 2016 2015
 Shares Weighted Average Exercise Price Aggregate Intrinsic Value Shares Weighted Average Exercise Price Aggregate Intrinsic Value Shares Weighted Average Exercise Price Aggregate Intrinsic Value
Outstanding, beginning of period9,592
 $181.39
   3,923
 $122.03
   3,336
 $95.42
  
Granted1,175
 $302.87
   5,999
 $218.91
   1,176
 $177.14
  
Converted TWC awards
 $
   839
 $86.46
   
 $
  
Exercised(1,044) $124.32
 $219
 (1,015) $96.33
 $146
 (524) $72.27
 $68
Canceled(74) $251.63
   (154) $173.98
   (65) $155.23
  
Outstanding, end of period9,649
 $201.83
 $1,295
 9,592
 $181.39
   3,923
 $122.03
  
                  
Weighted average remaining contractual life8
years   8
years   7
years  
Options exercisable, end of period1,734
 $90.56
 $425
 1,665
 $71.71
   1,224
 $61.88
  
Options expected to vest, end of period7,915
 $226.20
 $869
            
Weighted average fair value of options granted$73.67
     $47.42
     $66.20
    


A summary of the activity for the Company’sCharter’s restricted stock (after applying the Parent Merger Exchange Ratio) for the years ended December 31, 2017, 20162020, 2019 and 2015,2018, is as follows (shares in thousands, except per share data):


Year Ended December 31,
202020192018
SharesWeighted Average Grant PriceSharesWeighted Average Grant PriceSharesWeighted Average Grant Price
Outstanding, beginning of period$359.33 10 $297.86 10 $343.10 
Granted$504.53 $359.33 10 $297.86 
Vested(8)$359.33 (10)$297.86 (10)$343.10 
Canceled$$$
Outstanding, end of period$504.53 $359.33 10 $297.86 


 Year Ended December 31,
 2017 2016 2015
 Shares Weighted Average Grant Price Shares Weighted Average Grant Price Shares Weighted Average Grant Price
Outstanding, beginning of period10
 $231.81
 197
 $65.79
 390
 $63.30
Granted10
 $343.10
 10
 $231.83
 6
 $201.34
Vested(10) $231.81
 (197) $65.79
 (199) $65.16
Canceled
 $
 
 $
 
 $
Outstanding, end of period10
 $343.10
 10
 $231.81
 197
 $65.79
F-32



F- 32



CHARTER COMMUNICATIONS, INC. AND SUBSIDIARIES
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS
DECEMBER 31, 2017, 20162020, 2019 AND 20152018
(dollars in millions, except share or per share data or where indicated)

A summary of the activity for the Company’sCharter’s restricted stock units (after applying the Parent Merger Exchange Ratio) for the years ended December 31, 2017, 20162020, 2019 and 2015,2018, is as follows (shares in thousands, except per share data):


Year Ended December 31,
202020192018
SharesWeighted Average Grant PriceSharesWeighted Average Grant PriceSharesWeighted Average Grant Price
Outstanding, beginning of period2,059 $249.45 2,211 $219.61 2,391 $192.96 
Granted423 $509.64 704 $298.22 526 $348.75 
Vested(753)$194.40 (729)$206.88 (619)$216.27 
Canceled(78)$317.45 (127)$250.85 (87)$286.41 
Outstanding, end of period1,651 $337.82 2,059 $249.45 2,211 $219.61 
 Year Ended December 31,
 2017 2016 2015
 Shares Weighted Average Grant Price Shares Weighted Average Grant Price Shares Weighted Average Grant Price
Outstanding, beginning of period3,313
 $192.41
 337
 $150.96
 294
 $115.01
Granted285
 $302.76
 895
 $213.09
 148
 $179.17
Converted TWC awards
 $
 4,162
 $224.90
 
 $
Vested(1,159) $216.21
 (1,739) $219.60
 (90) $78.65
Canceled(48) $234.99
 (342) $219.91
 (15) $155.43
Outstanding, end of period2,391
 $192.96
 3,313
 $192.41
 337
 $150.96


17.    Income Taxes


Substantially all of the Company’s operations are held through Charter Holdings and its direct and indirect subsidiaries. Charter Holdings and the majority of its subsidiaries are generally limited liability companies that are not subject to income tax. However, certain of these limited liability companies are subject to state income tax. In addition, the subsidiaries that are corporations are subject to income tax. Generally, the taxable income, gains, losses, deductions and credits of Charter Holdings are passed through to its members, Charter and A/N. Charter is responsible for its share of taxable income or loss of Charter Holdings allocated to it in accordance with the Charter Holdings Limited Liability Company Agreement ("LLC Agreement") and partnership tax rules and regulations. As a result, Charter's primary deferred tax component recorded in the consolidated balance sheets relates to its excess financial reporting outside basis, excluding amounts attributable to nondeductible goodwill, over Charter's tax basis in the investment in Charter Holdings.


Charter Holdings, the indirect owner of the Company’s cable systems, generally allocates its taxable income, gains, losses, deductions and credits proportionately according to the members’ respective ownership interests, except for special allocations required under Section 704(c) of the Internal Revenue Code and the Treasury Regulations (“Section 704(c)”).  Pursuant to Section 704(c) and the LLC Agreement, each item of income, gain, loss and deduction with respect to any property contributed to the capital of the partnership shall, solely for tax purposes, be allocated among the members so as to take into account any variation between the adjusted basis of such property to the partnership for U.S. federal income tax purposes and its initial gross asset value using the “traditional method” as described in the Treasury Regulations.





F- 33F-33



CHARTER COMMUNICATIONS, INC. AND SUBSIDIARIES
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS
DECEMBER 31, 2017, 20162020, 2019 AND 20152018
(dollars in millions, except share or per share data or where indicated)

Income Tax BenefitExpense


For the years ended December 31, 2017, 2016,2020, 2019, and 2015,2018, the Company recorded deferred income tax benefitexpense as shown below. The tax provision in future periods will vary based on current and future temporary differences, as well as future operating results.


Year Ended December 31,
202020192018
Current benefit (expense):
Federal income taxes$$(6)$(23)
State income taxes(168)(113)(47)
Current income tax expense(161)(119)(70)
Deferred benefit (expense):
Federal income taxes(536)(358)(204)
State income taxes71 38 94 
Deferred income tax expense(465)(320)(110)
Income tax expense$(626)$(439)$(180)
  Year Ended December 31,
  2017 2016 2015
Current expense:      
Federal income taxes $(4) $(4) $(1)
State income taxes (25) (29) (4)
Current income tax expense (29) (33) (5)
       
Deferred benefit:      
Federal income taxes 9,082
 2,549
 53
State income taxes 34
 409
 12
Deferred income tax benefit 9,116
 2,958
 65
Income tax benefit $9,087
 $2,925
 $60


IncomeOn March 18, 2020, the Families First Coronavirus Response Act ("FFCR Act"), and on March 27, 2020, the Coronavirus Aid, Relief, and Economic Security Act ("CARES Act") were each enacted in response to the COVID-19 pandemic. The FFCR Act and the CARES Act contain numerous tax benefitprovisions, such as deferring payroll tax payments, establishing a credit for the year ended December 31, 2017 was recognized primarily as a resultretention of the enactment of Tax Reform in December 2017. Among other things, the primary provisions of Tax Reform impacting us are the reductions to the U.S. corporate income tax rate from 35% to 21% and temporary 100% bonus depreciation for certain assets. The change in tax law required the Company to remeasure existing net deferred tax liabilities using the lower rate in the period of enactment resulting in an income tax benefit of approximately $9.3 billion to reflect these changes in the year ended December 31, 2017. The Company has reported provisional amounts for the income tax effects of Tax Reform for which the accounting is incomplete but a reasonable estimate could be determined. There were no specific impacts of Tax Reform that could not be reasonably estimated which the Company accounted for under prior tax law. Based on a continued analysis of the estimates and further guidanceemployees, relaxing limitations on the applicationdeductibility of interest, and updating the law, it is anticipated that additional revisions may occur throughout the allowable measurement period. Overall, the changes duedefinition of qualified improvement property. This legislation currently has no material impact to Tax Reform will favorably affect income tax expense on future U.S. earnings. Income tax benefit for the year ended December 31, 2017 was also increased by approximately $88 million due to the recognition of excess tax benefits resulting from share based compensation as a component of the provision for income taxes following the prospective application of Accounting Standards Update (“ASU”) No. 2016-09, Improvements to Employee Share-Based Payment Accounting (“ASU 2016-09”) on January 1, 2017. See Note 22.Company’s financial statements.


Income tax benefit for the year ended December 31, 2016 was recognized primarily through the reversal of approximately $3.3 billion of valuation allowance (see further discussion below), net of tax effect of permanent differences, a decrease to the anticipated blended state rate applied to Legacy Charter deferred tax balances as a result of the Transactions, a change in a state tax law, and prior to the closing of the Transactions, increases (decreases) in deferred tax liabilities related to Charter’s franchises which are characterized as indefinite-lived for book financial reporting purposes.

Prior to July 2, 2015, Charter Communications Holding Company, LLC ("Charter Holdco") was treated as a partnership for tax purposes. Effective on July 2, 2015, Charter elected to treat two of its wholly owned subsidiaries as disregarded entities for federal and state income tax purposes (the “Election”).  The subsidiaries that made the Election were two of the three partners in Charter Holdco. This Election resulted in a deemed liquidation of Charter Holdco into Charter solely for federal and state income tax purposes, and resulted in a net increase of $638 million to the tax basis of Charter Holdco’s amortizable and depreciable assets. After the Election, all taxable income, gains, losses, deductions and credits of Charter Holdco and its indirect limited liability company subsidiaries were treated as income of Charter. In addition, the indirect subsidiaries of Charter Holdco that are corporations joined the Charter consolidated group. The impact of the Election to the Charter income tax provision, net of valuation allowance, was $187 million of income tax benefit recorded as a discrete tax event during the year ended December 31, 2015.



F- 34


CHARTER COMMUNICATIONS, INC. AND SUBSIDIARIES
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS
DECEMBER 31, 2017, 2016 AND 2015
(dollars in millions, except share or per share data or where indicated)

The Company’s effective tax rate differs from that derived by applying the applicable federal income tax rate of 35%21% for the years ended December 31, 2017, 2016,2020, 2019 and 2015, respectively,2018 as follows:


Year Ended December 31,
202020192018
Statutory federal income taxes$(903)$(510)$(354)
Statutory state income taxes, net(122)(57)(54)
Change in uncertain tax positions(57)(64)(24)
Nondeductible expenses(15)(24)(25)
Net income attributable to noncontrolling interest112 80 68 
Excess stock compensation290 63 34 
Federal tax credits35 46 77 
Tax rate changes33 15 107 
Other12 (9)
Income tax expense$(626)$(439)$(180)


F-34

  Year Ended December 31,
  2017 2016 2015
Statutory federal income taxes $(360) $(288) $116
Statutory state income taxes, net (34) (36) (4)
Nondeductible expenses (21) (62) (12)
Net income attributable to noncontrolling interest 84
 78
 
Change in valuation allowance 14
 3,171
 (250)
Excess stock compensation 88
 
 
Organizational restructuring 
 
 187
Federal tax credits 21
 16
 18
Tax rate changes 9,293
 65
 4
Other 2
 (19) 1
Income tax benefit $9,087
 $2,925
 $60


CHARTER COMMUNICATIONS, INC. AND SUBSIDIARIES
The changeNOTES TO CONSOLIDATED FINANCIAL STATEMENTS
DECEMBER 31, 2020, 2019 AND 2018
(dollars in the valuation allowance above differs from the change between the beginning and ending valuation allowance below due to a change in certain deferred tax assets and the corresponding establishment of a valuation allowance which results in no impact to the consolidated statements of operations.millions, except share or per share data or where indicated)

Deferred Tax Assets (Liabilities)


The tax effects of these temporary differences that give rise to significant portions of the deferred tax assets and deferred tax liabilities at December 31, 20172020 and 20162019 are presented below.
 December 31,December 31,
 2017 201620202019
Deferred tax assets:    Deferred tax assets:
Loss carryforwards $2,657
 $4,127
Loss carryforwards$1,344 $1,839 
Accrued and other 287
 243
Accrued and other581 664 
Total gross deferred tax assets 2,944
 4,370
Total gross deferred tax assets1,925 2,503 
Less: valuation allowance (137) (200)Less: valuation allowance(32)(46)
Deferred tax assets $2,807
 $4,170
Deferred tax assets1,893 2,457 
    
Deferred tax liabilities:    Deferred tax liabilities:
Investment in partnership $(20,107) $(30,832)Investment in partnership(19,996)(20,159)
Accrued and other (14) (3)Accrued and other(5)(9)
Deferred tax liabilities (20,121) (30,835)Deferred tax liabilities(20,001)(20,168)
Net deferred tax liabilities $(17,314) $(26,665)Net deferred tax liabilities$(18,108)$(17,711)


The deferred tax liabilities on the investment in partnership above includes approximately $32$53 million and $25$55 million net deferred tax liabilities relating to certain indirect subsidiaries that file separate state income tax returns at December 31, 20172020 and 2016,2019, respectively. 


Valuation Allowance


In assessing the realizability of deferred tax assets, management considers whether it is more likely than not that some portion or all of the deferred tax assets will be realized. In evaluating the need for a valuation allowance, management takes into account various factors, including the expected level of future taxable income, available tax planning strategies and reversals of existing


F- 35


CHARTER COMMUNICATIONS, INC. AND SUBSIDIARIES
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS
DECEMBER 31, 2017, 2016 AND 2015
(dollars in millions, except share or per share data or where indicated)

taxable temporary differences. Due to Legacy Charter’s history of losses, Legacy Charter was historically unable to assume future taxable income in its analysis and accordingly valuation allowances were established against the deferred tax assets, net of deferred tax liabilities, from definite-lived assets for book accounting purposes. However, as a result of the TWC Transaction, deferred tax liabilities resulting from the book fair value adjustment increased significantly and future taxable income that will result from the reversal of existing temporary differences for which deferred tax liabilities are recognized, is sufficient to conclude it is more likely than not that the Company will realize substantially all of its deferred tax assets. As a result, Charter reversed approximately $3.3 billion of its valuation allowance and recognized a corresponding income tax benefit in the consolidated statements of operations for the year ended December 31, 2016. As of December 31, 20172020 and 2016,2019, approximately $87$9 million and $145$9 million, respectively, of the valuation allowance is associated with federal tax net operatingcapital loss carryforwards acquired in the TWC Transaction and approximately $50$23 million and $55$37 million, respectively, of the valuation allowance is associated with state tax loss carryforwards and other miscellaneous deferred tax credits.assets.


Net Operating Loss Carryforwards


As of December 31, 2017,2020, Charter had approximately $10.9$5.3 billion of federal tax net operating loss carryforwards resulting in a gross deferred tax asset of approximately $2.3$1.1 billion. Federal tax net operating loss carryforwards expire in the years 20182022 through 2035. These losses resulted from the operations of Charter HoldcoCommunications Holdings Company, LLC ("Charter Holdco") and its subsidiaries.subsidiaries and from loss carryforwards received as a result of the merger with TWC. In addition, as of December 31, 2017,2020, Charter had state tax net operating loss carryforwards, resulting in a gross deferred tax asset (net of federal tax benefit) of approximately $359$223 million. State tax net operating loss carryforwards generally expire in the years 20182021 through 2037.2040.
 
Upon closing of the merger with TWC Transaction,in 2016, Charter experienced a third “ownership change” as defined in Section 382 of the Internal Revenue Code; resulting in a third set of limitations on Charter’s use of its existing federal and state net operating losses, capital losses, and tax credit carryforwards. Both the first ownership change limitations that applied as a result of Legacy Charter’s emergence from bankruptcy in 2009 and second ownership change limitations that applied as a result of Liberty Media Corporation’s purchase in 2013 of a 27% beneficial interest in Legacy Charter will also continue to apply. As ofAfter December 31, 2017, all2020, $676 million of Charter's federal tax loss carryforwards are subject to Section 382 and other restrictions. Pursuant to these restrictions, Charter estimates that approximately $8.7 billion in 2018, $654 million in 2019 and an additional $226 million annually over each of the next fivethree years of federal tax loss carryforwards should become unrestricted and available for Charter’s use. An additional $415 million is currently subject to a valuation allowance. Since the limitation amounts accumulate for future use to the extent they are not utilized in any given year, Charter believes its loss carryforwards should become fully available to offset future taxable income. Charter’s state loss carryforwards are subject to similar, but varying, limitations on their future

F-35


CHARTER COMMUNICATIONS, INC. AND SUBSIDIARIES
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS
DECEMBER 31, 2020, 2019 AND 2018
(dollars in millions, except share or per share data or where indicated)
use. If Charter was to experience another “ownership change” in the future, its ability to use its loss carryforwards could be subject to further limitations.


Tax Receivable Agreement


Under the LLC Agreement, A/N has rights to: (1) convert at any time some or all of its preferred units in Charter Holdings for common units in Charter Holdings, and (2) exchange at any time some or all of its common units in Charter Holdings for Charter’s Class A common stock or cash, at Charter’s option. Pursuant to a Tax Receivable Agreement ("TRA") between Charter and A/N, Charter must pay to A/N 50% of the tax benefit when realized by Charter from the step-up in tax basis resulting from any future exchange or sale of the preferred and common units. Charter did not record a liability for this obligation as of the acquisition date since the tax benefit is dependent on uncertain future events that are outside of Charter’s control, such as the timing of a conversion or exchange. A future exchange or sale is not based on a fixed and determinable date and the exchange or sale is not certain to occur. If all of A/N's partnership units were to be exchanged or sold in the future, the undiscounted value of the obligation is currently estimated to be in the range of zero0 to $3$3.5 billion depending on measurement of the tax step-up in the future and Charter’s ability to realize the tax benefit in the periods following the exchange or sale. Factors impacting these calculations include, but are not limited to, the fair value of the equity at the time of the exchange and the effective tax rates when the benefits are realized.

In connection with the Letter Agreement between Charter and A/N (see Note 19) whereby 1.3 million and 1.9 million Charter Holdings common units held by A/N during the year ended December 31, 2017 and 2016, respectively, were exchanged for shares of Charter Class A common stock for an aggregate purchase price of $400 million and $537 million, respectively, an immediate step-up of $487 million and $580 million, respectively, in the tax basis of the assets of Charter Holdings occurred. As it relates to the exchange and tax step-up, a net deferred tax asset of approximately $85 million and $82 million, respectively, was recorded and a resulting TRA liability owed to A/N of $118 million and $137 million, respectively, which, as a transaction with a shareholder, was recorded directly to additional paid in capital, net of tax during the year ended December 31, 2017 and 2016. The TRA liability is recorded on an iterative, undiscounted basis. The TRA liability was remeasured as a result of the enactment of Tax Reform


F- 36


CHARTER COMMUNICATIONS, INC. AND SUBSIDIARIES
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS
DECEMBER 31, 2017, 2016 AND 2015
(dollars in millions, except share or per share data or where indicated)

resulting in a $101 million benefit recorded to other operating expenses, net. See Note 15. Following such remeasurement, the TRA liability of $154 million is reflected in other long-term liabilities on the consolidated balance sheets as of December 31, 2017 and 2016.


Uncertain Tax Positions


In connection with the TWC Transaction, the Company assumed $181 million of gross unrecognized tax benefits, exclusive of interest and penalties, which are recorded within other long-term liabilities. The net amount of the unrecognized tax benefits recorded as of December 31, 20172020 that could impact the effective tax rate is $171$302 million. The Company has determined that it is reasonably possible that its existing reserve for uncertain tax positions as of December 31, 20172020 could decrease by approximately $58$25 million during the year ended December 31, 20182021 related to various ongoing audits, settlement discussions and expiration of statute of limitations with various state and local agencies; however, various events could cause the Company’s current expectations to change in the future. These uncertain tax positions, if ever recognized in the financial statements, would be recorded in the consolidated statements of operations as part of the income tax provision. A reconciliation of the beginning and ending amount of unrecognized tax benefits, exclusive of interest and penalties, included in other long-term liabilities on the accompanying consolidated balance sheets of the Company is as follows:


BALANCE, December 31, 2018$180 
Additions on prior year tax positions15 
Additions on current year tax positions44 
Reductions on settlements and expirations with taxing authorities(9)
BALANCE, December 31, 2019$230 
Additions on prior year tax positions28 
Additions on current year tax positions51 
Reductions on settlements and expirations with taxing authorities(11)
BALANCE, December 31, 2020$298 
BALANCE, December 31, 2015$5
Additions on prior year tax positions1
Additions on current year tax positions7
Additions on tax positions assumed in the TWC Transaction181
Reductions on settlements and expirations with taxing authorities(22)
  
BALANCE, December 31, 2016$172
Additions on prior year tax positions1
Additions on current year tax positions12
Reductions on settlements and expirations with taxing authorities(21)
  
BALANCE, December 31, 2017$164


The Company recognizes interest and penalties accrued on uncertain income tax positions as part of the income tax provision. Interest and penalties included in other long-term liabilities on the accompanying consolidated balance sheets of the Company were $39$63 million and $34$56 million as of December 31, 20172020 and 2016,2019, respectively.


No tax years for Charter Charter Holdings, or Charter Communications Holding Company, LLC for income tax purposes, are currently under examination by the Internal Revenue Service ("IRS"). Charter and Charter Holdings' for income tax purposes. Charter's 2016 and 2017through 2020 tax years remain open for examination and assessment. Legacy Charter’s tax years ending 2014 through the short period return dated May 17, 2016 remain subject(prior to examinationthe merger with TWC and assessment. Yearsacquisition of Bright House Networks, LLC ("Bright House")) and prior to 2014years remain open solely for purposes of examination of Legacy Charter’s loss and credit carryforwards. The IRS is currently examining LegacyCharter Holdings’ income tax return for 2016. Charter Holdings’ 2017 through 2020 tax years remain open for examination and assessment. The IRS is currently examining TWC’s income tax returns for 2011 through 2014. Legacy TWC’s tax year 2015 remains subject to examination and assessment. Prior to Legacy TWC’s separation from Time Warner Inc. (“Time Warner”) in March 2009, (the “Separation”), Legacy TWC was included in the consolidated U.S. federal and certain state income tax returns of Time Warner. The

F-36


CHARTER COMMUNICATIONS, INC. AND SUBSIDIARIES
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS
DECEMBER 31, 2020, 2019 AND 2018
(dollars in millions, except share or per share data or where indicated)
IRS is currently examininghas examined Time Warner’s 2008 through 2010 income tax returns. Time Warner’s income tax returns for 2005 to 2007, whichand the results are periods prior to the Separation, were settled with the exception of an immaterial item that has been referred to the IRS Appeals Division.under appeal. The Company does not anticipate that these examinations will have a material impact on the Company’s consolidated financial position or results of operations. In addition, the Company is also subject to ongoing examinations of the Company’s tax returns by state and local tax authorities for various periods. Activity related to these state and local examinations did not have a material impact on the Company’s consolidated financial position or results of operations during the year ended December 31, 2017,2020, nor does the Company anticipate a material impact in the future.


18.    Earnings (Loss) Per Share


Basic earnings (loss) per common share is computed by dividing net income (loss) attributable to Charter shareholders by the


F- 37


CHARTER COMMUNICATIONS, INC. AND SUBSIDIARIES
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS
DECEMBER 31, 2017, 2016 AND 2015
(dollars in millions, except share or per share data or where indicated)

weighted average number of shares of common stock outstanding during the period. Diluted earnings per common share considers the impact of potentially dilutive securities using the treasury stock and if-converted methods and is based on the weighted average number of shares used for the basic earnings per share calculation, adjusted for the dilutive effect of stock options, restricted stock, restricted stock units, equity awards with market conditions and Charter Holdings convertible preferred units and common units. Basic loss perCharter Holdings common share equaled diluted loss per common shareand convertible preferred units of 26 million, 29 million and 31 million for the yearyears ended December 31, 2015 because2020, 2019 and 2018, respectively, were not included in the Company incurred a net loss during those periods.computation of diluted earnings per share as their effect would have been antidilutive. The following is the computation of diluted earnings per common share for the years presented.


Year Ended December 31,
202020192018
Numerator:
Net income attributable to Charter shareholders$3,222 $1,668 $1,230 
Denominator:
Weighted average common shares outstanding, basic203,316,483 219,506,735 232,356,665 
Effect of dilutive securities:
Assumed exercise or issuance of shares relating to stock plans5,956,764 4,279,645 3,168,561 
Weighted average common shares outstanding, diluted209,273,247 223,786,380 235,525,226 
Basic earnings per common share attributable to Charter shareholders$15.85 $7.60 $5.29 
Diluted earnings per common share attributable to Charter shareholders$15.40 $7.45 $5.22 
 Year Ended December 31,
 2017 2016
Numerator:   
Net income attributable to Charter shareholders$9,895
 $3,522
Effect of dilutive securities:   
Charter Holdings common units69
 129
Charter Holdings convertible preferred units150
 93
Net income attributable to Charter shareholders after assumed conversions$10,114
 $3,744
    
Denominator:   
Weighted average common shares outstanding, basic256,720,715
 206,539,100
Effect of dilutive securities:   
Assumed exercise or issuance of shares relating to stock plans4,012,145
 3,088,871
Weighted average Charter Holdings common units26,637,596
 19,333,227
Weighted average Charter Holdings convertible preferred units9,333,500
 5,830,241
Weighted average common shares outstanding, diluted296,703,956
 234,791,439
    
Basic earnings per common share attributable to Charter shareholders$38.55
 $17.05
Diluted earnings per common share attributable to Charter shareholders$34.09
 $15.94


19.    Comprehensive Income

The following table sets forth the consolidated statements of comprehensive income for the years ended December 31, 2020, 2019 and 2018.

Year Ended December 31,
202020192018
Consolidated net income$3,676 $1,992 $1,506 
Foreign currency translation adjustment(1)
Consolidated comprehensive income3,676 1,994 1,505 
Less: Comprehensive income attributable to noncontrolling interests(454)(324)(276)
Comprehensive income attributable to Charter shareholders$3,222 $1,670 $1,229 

20.    Related Party Transactions


The following sets forth certain transactions in which the Company and the directors, executive officers, and affiliates of the Company are involved or, in the case of the management arrangements, subsidiaries that are debt issuers that pay certain of their parent companies for services.


F-37


CHARTER COMMUNICATIONS, INC. AND SUBSIDIARIES
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS
DECEMBER 31, 2020, 2019 AND 2018
(dollars in millions, except share or per share data or where indicated)

Charter is a party to management arrangements with one of its subsidiaries, Spectrum Management Holding Company, LLC ("Spectrum Management") and certain of their subsidiaries. Under these agreements, Charter, Spectrum Management and Charter Holdco provide management services for the cable systems owned or operated by their subsidiaries. Costs associated with providing these services are charged directly to the Company’s operating subsidiaries. All other costs incurred on behalf of Charter’s operating subsidiaries are considered a part of the management fee. These costs are recorded as a component of operating costs and expenses, in the accompanying consolidated financial statements. The management fee charged to the Company’s operating subsidiaries approximated the expenses incurred by Spectrum Management, Charter Holdco and Charter on behalf of the Company’s operating subsidiaries in 2017, 20162020, 2019 and 2015.2018.


Liberty Broadband and A/N


On May 23, 2015, in connection withUnder the executionterms of the Merger Agreement and the amendment of the Contribution Agreement, Charter entered into the Amended and Restated Stockholders Agreement with Liberty Broadband, A/N and Legacy Charter, dated May 23, 2015, (the “Stockholders Agreement”) and the LLC Agreement with Liberty Broadband and A/N. As of the closing of the Merger Agreement and the Contribution Agreement on May 18, 2016, the Stockholders Agreement replaced Legacy Charter’s existing stockholders agreement with Liberty Broadband, dated September 29, 2014, and superseded the amended and restated stockholders agreement among Legacy Charter, Charter, Liberty Broadband and A/N, dated March 31, 2015.


F- 38


CHARTER COMMUNICATIONS, INC. AND SUBSIDIARIES
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS
DECEMBER 31, 2017, 2016 AND 2015
(dollars in millions, except share or per share data or where indicated)


Under the terms of the Stockholders Agreement,, the number of Charter’s directors is fixed at 13, and includes its CEO. Upon the closing of the Bright House Transaction, twoTwo designees selected by A/N becameare members of the board of directors of Charter and three designees selected by Liberty Broadband continued asare members of the board of directors of Charter. The remaining eight directors are not affiliated with either A/N or Liberty Broadband. Each of A/N and Liberty Broadband is entitled to nominate at least one director to each of the committees of Charter’s board of directors, subject to applicable stock exchange listing rules and certain specified voting or equity ownership thresholds for each of A/N and Liberty Broadband, and provided that the Nominating and Corporate Governance Committee and the Compensation and Benefit Committee each have at least a majority of directors independent from A/N, Liberty Broadband and the CompanyCharter (referred to as the “unaffiliated directors”). Each of the Nominating and Corporate Governance Committee and the Compensation and Benefits Committee is currently comprised of three unaffiliated directors and one designee of each of A/N and Liberty Broadband. A/N and Liberty Broadband also have certain other committee designation and other governance rights. Upon the closing of the Bright House Transaction, Mr. Thomas Rutledge, the Company’s CEO, becameis the chairman of the board of Charter.


In December 2016,2017, Charter and A/N entered into aan amendment to the letter agreement (the "Letter Agreement"“Letter Agreement”) that requires A/N to sell to Charter or to Charter Holdings, on a monthly basis, a number of shares of Charter Class A common stock or Charter Holdings common units that represents a pro rata participation by A/N and its affiliates in any repurchases of shares of Charter Class A common stock from persons other than A/N effected by Charter during the immediately preceding calendar month, at a purchase price equal to the average price paid by Charter for the shares repurchased from persons other than A/N during such immediately preceding calendar month. A/N and Charter both have the right to terminate or suspend the pro rata repurchase arrangement on a prospective basis once Charter or Charter Holdings have repurchased shares of Class A common stock or Charter Holdings common units from A/N and its affiliates for an aggregate purchase price of $537 million, which threshold has been met. On December 21, 2017, Charter and A/N entered into an amendment to the Letter Agreement resetting the aggregate purchase price to $400 million. See Note 11.basis. Pursuant to the TRA between Charter and A/N, Charter must pay to A/N 50% of the tax benefit when realized by Charter from the step-up in tax basis resulting from any future exchange or sale of the preferred and common units. See Note 17 for more information.


The Company is aware that Dr. John Malone, may be deemed to have a 39.2% voting interest in Liberty Interactivedirector emeritus of Charter and is Chairman of the board of directors an executive officer position,and holder of 45.8% of voting interest in Liberty Interactive. Liberty InteractiveBroadband, also serves on the board of directors of Qurate Retail, Inc. ("Qurate"). As reported in Qurate's SEC filings, Dr. Malone owns approximately 1.2 million shares of the Series A common stock and approximately 27.7 million shares of the Series B common stock of Qurate and has a 40.9% voting interest in Qurate for the election of directors. Qurate wholly owns HSN, Inc. (“HSN”) and QVC, Inc. (“QVC”). The Company has programming relationships with HSN and QVC which pre-date the transaction with Liberty Media Corporation.QVC. For the years ended December 31, 2017, 20162020, 2019 and 2015,2018, the Company recorded revenue in aggregate of approximately $77$50 million, $53$50 million and $17$73 million, respectively, from HSN and QVC as part of channel carriage fees and revenue sharing arrangements for home shopping sales made to customers in the Company’s footprint.


Dr. Malone and Mr. Steven Miron, each a member of Charter’s board of directors, also serve on the board of directors of Discovery, Communications, Inc., (“Discovery”). The Company is aware thatAs reported in Discovery's SEC filings, Dr. Malone owns 1.2% of the series A common stock, 93.6% of the series B common stock of Discovery, 6%and 3.6% of the series C common stock of Discovery and has a 28.1%27.9% voting interest in Discovery for the election of directors. The Company is aware thatAs reported in Discovery's SEC filings, Advance/Newhouse Programming Partnership (“A/N PP”), an affiliate of A/N and in which Mr. Miron is the CEO, owns 100% of the Series AA-1 preferred stock of Discovery and 100% of the Series CC-1 preferred stock of Discovery and has a 31.1%23.9% voting interest for matters other than the election of directors. A/N PP also has the right to appoint three directors out of a total of eleventwelve directors to Discovery’s board to be elected by the holders of Discovery’s Series A preferred stock. In addition, Dr. Malone is a member of the board of directors of Lions Gate Entertainment Corp. ("Lions Gate," parent company of Starz, Inc.) and owns approximately 5.5% in the aggregate of the common stock of Lions Gate and has 7.9% of the voting power, pursuant to his ownership of Lions Gate Class A voting shares.board. The Company purchases programming from both Discovery and Lions Gate pursuant to agreements entered into prior to Dr. Malone and Mr. Miron joining Charter’s board of directors. Based on publicly available information, the Company does not believe that either Discovery or Lions Gate would currently be considered a related parties.party. The amountsamount paid in the aggregate to Discovery and Lions Gate representrepresents less than 3%2% of total operating costs and expenses for the years ended December 31, 2017, 20162020, 2019 and 2015.2018.


F-38


CHARTER COMMUNICATIONS, INC. AND SUBSIDIARIES
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS
DECEMBER 31, 2020, 2019 AND 2018
(dollars in millions, except share or per share data or where indicated)

Equity Investments


The Company has agreements with certain equity-methodequity investees (see Note 7)6) pursuant to which the Company has made or received related party transaction payments. The Company recorded payments to equity-methodequity investees totaling $317$225 million, $171$314 million and $28$361 million during the years ended December 31, 2017, 20162020, 2019 and 2015,2018, respectively. The Company recorded advertising revenues from transactions with equity-method investees totaling $9 million and $7 million during the years ended



F- 39


CHARTER COMMUNICATIONS, INC. AND SUBSIDIARIES
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS
DECEMBER 31, 2017, 2016 AND 2015
(dollars in millions, except share or per share data or where indicated)

December 31, 2017 and 2016, respectively. There were no advertising revenues received in 2015.

20.21.    Commitments and Contingencies


Commitments


The following table summarizes the Company’s payment obligations as of December 31, 20172020 for its contractual obligations.


Total20212022202320242025Thereafter
Programming Minimum Commitments (a)
$164 $130 $22 $12 $$$
Other (b)
15,317 5,162 920 800 566 580 7,289 
$15,481 $5,292 $942 $812 $566 $580 $7,289 
 Total 2018 2019 2020 2021 2022 Thereafter
Capital and Operating Lease Obligations (a)
$1,512
 $286
 $235
 $199
 $165
 $132
 $495
Programming Minimum Commitments (b)
164
 103
 39
 22
 
 
 
Other (c)
13,626
 1,917
 1,031
 839
 653
 499
 8,687
 $15,302
 $2,306
 $1,305
 $1,060
 $818
 $631
 $9,182


(a)The Company pays programming fees under multi-year contracts ranging from three to ten years, typically based on a flat fee per customer, which may be fixed for the term, or may in some cases escalate over the term. Programming costs included in the statements of operations were $11.4 billion, $11.3 billion and $11.1 billion for the years ended December 31, 2020, 2019 and 2018 respectively. Certain of the Company’s programming agreements are based on a flat fee per month or have guaranteed minimum payments. The table sets forth the aggregate guaranteed minimum commitments under the Company’s programming contracts.
(a)
The Company leases certain facilities and equipment under non-cancelable capital and operating leases. Capital lease obligations represented $123 million of total capital and operating lease obligations as of December 31, 2017. Leases and rental costs charged to expense for the years ended December 31, 2017, 2016 and 2015 were $321 million, $215 million, $49 million, respectively.
(b)
The Company pays programming fees under multi-year contracts ranging from three to ten years, typically based on a flat fee per customer, which may be fixed for the term, or may in some cases escalate over the term. Programming costs included in the statement of operations were $10.6 billion, $7.0 billion and $2.7 billion for the years ended December 31, 2017, 2016 and 2015 respectively. Certain of the Company’s programming agreements are based on a flat fee per month or have guaranteed minimum payments. The table sets forth the aggregate guaranteed minimum commitments under the Company’s programming contracts.
(c)
“Other” represents other guaranteed minimum commitments, including rights negotiated directly with content owners for distribution on company-owned channels or networks, commitments related to our role as an advertising and distribution sales agent for third party-owned channels or networks, commitments to our customer premise equipment vendors and contractual obligations related to third-party network augmentation.

(b)“Other” represents other guaranteed minimum commitments, including rights negotiated directly with content owners for distribution on company-owned channels or networks, commitments related to our role as an advertising and distribution sales agent for third party-owned channels or networks, commitments to our customer premise equipment and device vendors and contractual obligations related to third-party network augmentation.

The following items are not included in the contractual obligation table due to various factors discussed below. However, the Company incurs these costs as part of its operations:


The Company rents utility poles used in its operations. Generally, pole rentals are cancelable on short notice, but the Company anticipates that such rentals will recur. Rent expense incurred for pole rental attachments for the years ended December 31, 2017, 20162020, 2019 and 20152018 was $167$192 million, $115$180 million and $53$171 million, respectively.
The Company pays franchise fees under multi-year franchise agreements based on a percentage of revenues generated from video service per year. The Company also pays other franchise related costs, such as public education grants, under multi-year agreements. Franchise fees and other franchise-related costs included in the accompanying statement of operations were $705$741 million, $534$750 million and $212$747 million for the years ended December 31, 2017, 20162020, 2019 and 20152018 respectively.
The Company has $291$367 million in letters of credit, of which $137$41 million is secured under the Charter Operating credit facility, primarily to its various casualty carriers as collateral for reimbursement of workers' compensation, auto liability and general liability claims.
Minimum pension funding requirements have not been presented in the table above as such amounts have not been determined beyond 2017.2020. The Company made no cash contributions to the qualified pension plans in 2017;2020; however, the Company is permitted to make discretionary cash contributions to the qualified pension plans in 2018.2021. For the nonqualified pension plan, the Company contributed $18$3 million during 20172020 and will continue to make contributions in 20182021 to the extent benefits are paid.

In December 2020, the Company won a bidding process for $1.2 billion in phase I of the Rural Digital Opportunity Fund (“RDOF”) auction to further extend its broadband services in states where it currently operate. The Company expects to fund its multi-billion dollar fiber-based build-out over a six to eight-year period.

F-39


CHARTER COMMUNICATIONS, INC. AND SUBSIDIARIES
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS
DECEMBER 31, 2020, 2019 AND 2018
(dollars in millions, except share or per share data or where indicated)

Legal Proceedings


In August 2015, a purported stockholder of Charter, Matthew Sciabacucchi, filed a lawsuit in the Delaware Court of Chancery, on behalf of a putative class of Charter stockholders, challenging the transactions betweeninvolving Charter, TWC, A/N, and Liberty Broadband announced by Charter on May 26, 2015. The lawsuit, nameswhich named as defendants Liberty Broadband, Legacy Charter theand its board of directors, of Charter, and Charter. Plaintiff allegesalleged that the Liberty Transactions improperly benefittransactions resulted from breaches of fiduciary duty by Charter’s directors and that Liberty Broadband improperly benefited from the challenged transactions at


F- 40


CHARTER COMMUNICATIONS, INC. AND SUBSIDIARIES
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS
DECEMBER 31, 2017, 2016 AND 2015
(dollars in millions, except share or per share data or where indicated)

the expense of other Charter shareholders. Charter filed a motionstockholders. The lawsuit has proceeded to dismiss this litigation. The Court of Chancery has not yet made a final ruling on the motion to dismiss.discovery phase. Charter denies any liability, believes that it has substantial defenses, and intends tois vigorously defenddefending this suit.lawsuit. Although Charter is unable to predict the outcome of this lawsuit, it does not expect the outcome will have a material effect on its operations, financial condition or cash flows.


The California Attorney General and the Alameda County, California District Attorney are investigating whether certain of Legacy Charter’s waste disposal policies, procedures and practices are in violation of the California Business and Professions Code and the California Health and Safety Code. That investigation was commenced in January 2014. A similar investigation involving Legacy TWC was initiated in February 2012. Charter is cooperating with these investigations. While the Company is unable to predict the outcome of these investigations, it does not expect that the outcome will have a material effect on its operations, financial condition, or cash flows.


On December 19, 2011, Sprint Communications Company L.P. (“Sprint”) filed a complaint in the U.S.United States District Court for the District of Kansas alleging that Legacy TWC infringed certain U.S. patents purportedly relating to Voice over Internet Protocol (“VoIP”) services. AAt the trial, began on February 13, 2017.  On March 3, 2017 the jury returned a verdict of $140 million against Legacy TWC and further concluded that Legacy TWC had willfully infringed Sprint’s patents. The court subsequently declined to enhance the damage award as a result of the purported willful infringement and awarded Sprint an additional $6$10 million, representing pre-judgmentpre- and post-judgment interest on the damages award.award and an additional $1 million in costs. In November 2019, the Company paid the verdict, interest and costs in full. The Company has appealed the case to the United States Court of Appeals for the Federal Circuit. In addition to its appeal, the Company continues to pursue indemnity claims from onetwo of its vendors.  The impactvendors for a portion of the verdict was reflectedjudgment. The Company has also brought a patent suit against Sprint (TC Tech, LLC v. Sprint) in the measurement period adjustments to net current liabilities as describedUnited States District Court for the District of Delaware implicating Sprint's LTE technology and a similar suit against T-Mobile USA, Inc. in Note 3.the Western District of Texas.  The ultimate outcomes of the pursuit of indemnity against the Company’s vendor and the TC Tech litigation cannot be predicted. The Company does not expect that the outcome of thisits indemnity claims nor the outcome of the TC Tech litigation will have a material adverse effect on its operations or financial condition.  The ultimate outcome of this litigation or the pursuit of indemnity against the Company’s vendor cannot be predicted.
 
Subsequently,Sprint filed a second patent suit against Charter and Bright House on December 2, 2017 Sprint filed suit against Charter in the United States District Court for the District of Delaware. The newThis suit alleges infringement of 159 patents related to the Company's provision of voiceVoIP services (ten(eight of which were already asserted against Legacy TWC in the matter described above).

Sprint filed a third patent suit against Charter on May 17, 2018 in the United States District Court for the Eastern District of Virginia. This suit alleges infringement of two patents related to the Company's video on demand services. The court transferred this case to the United States District Court for the District of Delaware on December 20, 2018 pursuant to an agreement between the parties.

On February 18, 2020, Sprint filed a lawsuit against Charter, Bright House and TWC. Sprint alleges that Charter misappropriated trade secrets from Sprint years ago through employees hired by Bright House. Sprint asserts that the alleged trade secrets relate to the VoIP business of Charter, TWC and Bright House. The case is investigatingnow pending in the allegations and will vigorously defend this case. United States District Court for the District of Kansas.

While the Company is vigorously defending these suits and is unable to predict the outcome of its investigations, itthe Sprint lawsuits, the Company does not expect that thisthe litigation will have a material effect on its operations, financial condition, or cash flows.


On October 23, 2015,In addition to the New York Office ofSprint litigation described above, the Attorney General (the “NY AG”) began an investigation of Legacy TWC's advertised Internet speeds and other Internet product advertising. On February 1, 2017, the NY AG filed suit in the Supreme Court for the State of New York alleging that Legacy TWC's advertising of Internet speeds was false and misleading. The suit seeks restitution and injunctive relief. The Company has moved to dismiss the NY AG’s complaint and the Company intends to defend itself vigorously. Although no assurances can be made that such defenses would ultimately be successful, the Company does not expect that the outcome of this litigation will have a material adverse effect on its operations, financial condition or cash flows.

The Company is a defendant or co-defendant in several additional lawsuits involving alleged infringement of various patentsintellectual property relating to various aspects of its businesses. Other industry participants are also defendants in certain of these cases or related cases. In the event that a court ultimately determines that the Company infringes on any intellectual property, rights, the Company may be subject to substantial damages and/or an injunction that could require the Company or its vendors to modify certain products and services the Company offers to its subscribers, as well as negotiate royalty or license agreements with respect to the patentsintellectual property at issue. While the Company believes the

F-40


CHARTER COMMUNICATIONS, INC. AND SUBSIDIARIES
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS
DECEMBER 31, 2020, 2019 AND 2018
(dollars in millions, except share or per share data or where indicated)
lawsuits are without merit and intends to defend the actions vigorously, no assurance can be given that any adverse outcome would not be material to the Company’s consolidated financial condition, results of operations, or liquidity. The Company cannot predict the outcome of any such claims nor can it reasonably estimate a range of possible loss.


The Company is party to other lawsuits, claims and regulatory inquiries that arise in the ordinary course of conducting its business. The ultimate outcome of these other legal matters pending against the Company cannot be predicted, and although such lawsuits and claims are not expected individually to have a material adverse effect on the Company’s consolidated financial condition, results of operations or liquidity, such lawsuits could have, in the aggregate, a material adverse effect on the Company’s consolidated financial condition, results of operations or liquidity. Whether or not the Company ultimately prevails in any particular lawsuit or claim, litigation can be time consuming and costly and injure the Company’s reputation.




F- 41


CHARTER COMMUNICATIONS, INC. AND SUBSIDIARIES
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS
DECEMBER 31, 2017, 2016 AND 2015
(dollars in millions, except share or per share data or where indicated)

21.22.    Employee Benefit Plans


Pension Plans


The Company sponsors two qualified and nonqualified defined benefit pension plans the TWC Pension Plan and the TWC Union Pension Plan, that provide pension benefits to a majority of Legacyemployees who were employed by TWC employees. The Company also provides a nonqualified defined benefit pension plan for certain employees underbefore the TWC Excess Pension Plan.merger with TWC.

Changes in the projected benefit obligation, fair value of plan assets and funded status of the pension plans from January 1 through December 31 are presented below:
20202019
Projected benefit obligation at beginning of year$3,361 $3,041 
Interest cost110 129 
Actuarial loss436 499 
Settlement(166)(257)
Benefits paid(53)(51)
Projected benefit obligation at end of year (a)
$3,688 $3,361 
Accumulated benefit obligation at end of year (a)
$3,688 $3,361 
Fair value of plan assets at beginning of year$3,198 $2,943 
Actual return on plan assets480 559 
Employer contributions
Settlement(166)(257)
Benefits paid(53)(51)
Fair value of plan assets at end of year (b)
$3,462 $3,198 
Funded status$(226)$(163)
 2017 2016
Projected benefit obligation at beginning of year$3,260
 $
Benefit obligation assumed in the TWC Transaction
 4,009
Service cost
 86
Interest cost133
 87
Curtailment amendment
 (675)
Actuarial (gain) loss406
 (149)
Settlement(185) 
Benefits paid(45) (98)
Projected benefit obligation at end of year$3,569
 $3,260
    
Accumulated benefit obligation at end of year$3,569
 $3,260
    
Fair value of plan assets at beginning of year$2,946
 $
Fair value of plan assets acquired in the TWC Transaction
 2,877
Actual return on plan assets539
 162
Employer contributions18
 5
Settlement(185) 
Benefits paid(45) (98)
Fair value of plan assets at end of year$3,273
 $2,946
    
Funded status$(296) $(314)


The(a)As of December 31, 2020 and 2019, qualified pension plans represented $3.7 billion and $3.3 billion, respectively, of both the projected benefit obligation and accumulated benefit obligation while the Company’s nonqualified pension plan represented $36 million and $35 million, respectively.
(b)The fair value of plan assets forconsists entirely of the Company’s qualified pension plans and the nonqualified pension plan as of December 31, 2017 and 2016 consisted of the following:plans.



 Qualified Pension Plans Nonqualified Pension Plan
 December 31, December 31,
 2017 2016 2017 2016
Projected benefit obligation$3,528
 $3,204
 $41
 $56
Accumulated benefit obligation$3,528
 $3,204
 $41
 $56
Fair value of plan assets$3,273
 $2,946
 $
 $
F-41



F- 42



CHARTER COMMUNICATIONS, INC. AND SUBSIDIARIES
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS
DECEMBER 31, 2017, 20162020, 2019 AND 20152018
(dollars in millions, except share or per share data or where indicated)

Pretax amounts recognized in the consolidated balance sheet as of December 31, 20172020 and 20162019 consisted of the following:


December 31,
20202019
Noncurrent asset$$
Current liability(5)(4)
Long-term liability(222)(160)
Net amounts recognized in consolidated balance sheet$(226)$(163)
 December 31,
 2017 2016
Noncurrent asset$1
 $1
Current liability(5) (6)
Long-term liability(292) (309)
Net amounts recognized in consolidated balance sheet$(296) $(314)


The components of net periodic benefit costs(cost) for the years ended December 31, 20172020, 2019 and 20162018 consisted of the following:


Year Ended December 31,
202020192018
Interest cost$(110)$(129)$(128)
Expected return on plan assets156 164 198 
Remeasurement gain (loss)(112)(104)122 
Net periodic pension benefit (cost)$(66)$(69)$192 
 Year Ended December 31,
 2017 2016
Service cost$
 $86
Interest cost133
 87
Expected return on plan assets(189) (116)
Pension curtailment gain
 (675)
Remeasurement (gain) loss55
 (195)
Net periodic pension (benefit) cost$(1) $(813)


DuringThe remeasurement gains (losses) recorded during the yearyears ended December 31, 2017, lump-sum distributions to qualified2020, 2019 and nonqualified pension plan participants exceeded the estimated annual interest cost of the plans resulting in a settlement for accounting purposes. As a result, the pension liability and pension asset values2018 were reassessed as of September 30, 2017 utilizing remeasurement date assumptions in accordance with the Company's mark-to-market pension accounting policy to record gains and losses in the period in which a remeasurement event occurs. The $55 million remeasurement loss recorded during the year ended December 31, 2017 was primarily driven by the adoption of the revised lump sum conversion mortality tables published by the IRS effective January 1, 2018 and the effects of a decrease ofchanges in the discount rate from 4.20% at December 31, 2016 to 3.68% at December 31, 2017, partially offset by an actuarial gain on pension asset actual returns. Approximately $30 million of the remeasurement loss was recorded for the interim remeasurement event as of September 30, 2017 and $25 million was recorded for the annual remeasurementwell as of December 31, 2017.

The $195 million remeasurement gain recorded during the year ended December 31, 2016 was primarily driven by the effects of an increase of the discount rate from 3.99% at the closing date of the TWC Transaction to 4.20% at December 31, 2016 and a gaingains or losses to record pension assets at December 31, 2016to fair values.value.


The discount rates used to determine benefit obligations as of December 31, 20172020 and 20162019 were 3.68%2.70% and 4.20%3.48%, respectively. The Company utilized the Pri-2012/MP 2020 and RP 2015/MP2015MP 2015 mortality tables published by the Society of Actuaries to measure the benefit obligations as of December 31, 20172020 and 2016.2019, respectively.


Weighted average assumptions used to determine net periodic benefit costs for the years ended December 31, 2017 and 2016 consisted of the following:


Year ended December 31,
202020192018
Expected long-term rate of return on plan assets5.00 %5.75 %5.75 %
Discount rate3.48 %4.37 %4.24 %
 Year ended December 31,
 2017 2016
Expected long-term rate of return on plan assets6.50% 6.50%
Discount rate (a)
3.88% 3.72%
Rate of compensation increase (b)
% %



F- 43


CHARTER COMMUNICATIONS, INC. AND SUBSIDIARIES
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS
DECEMBER 31, 2017, 2016 AND 2015
(dollars in millions, except share or per share data or where indicated)

(a)
The discount rate used to determine net periodic pension benefit was 4.20% from January 1, 2017 through remeasurement date (September 30, 2017), and was 3.88% from remeasurement date through December 31, 2017. The discount rate used to determine net periodic pension benefit was 3.99% from the closing date of the TWC Transaction through remeasurement date (June 30, 2016), and was 3.72% from remeasurement date through December 31, 2016.
(b)
The rate of compensation increase used to determine net periodic pension benefit was 4.25% from the closing date of the TWC Transaction through remeasurement date (June 30, 2016), and 0% thereafter. See “Pension Plan Curtailment Amendment” below for further discussion.


In developing the expected long-term rate of return on plan assets, the Company considered the pension portfolio’s composition, past average rate of earnings and the Company’s future asset allocation targets. The weighted average expected long-term rate of return on plan assets and discount rate used to determine net periodic pension benefit for the year ended December 31, 20182021 are expected to be 6.50%5.00% and 3.68%2.70%, respectively. The Company determined the discount rates used to determine benefit obligations and net periodic pension benefit based on the yield of a large population of high quality corporate bonds with cash flows sufficient in timing and amount to settle projected future defined benefit payments.


Pension Plan Curtailment Amendment
Following the closing of the TWC Transaction, Charter amended the pension plans to freeze future benefit accruals to current active plan participants as of August 31, 2016. Effective September 1, 2016, no future compensation increases or future service will be credited to participants of the pension plans and new hires are not eligible to participate in the plans. Upon announcement and approval of the plan amendment, the assumptions underlying the pension liability and pension asset values were reassessed utilizing remeasurement date assumptions in accordance with Charter’s mark-to-market pension accounting policy to record gains and losses in the period in which a remeasurement event occurs. The $675 million curtailment gain recorded during the year ended December 31, 2016 was primarily driven by the reduction of the compensation rate assumption to 0% in accordance with the terms of the plan amendment, reflecting the pension liability at its accumulated benefit obligation instead of its projected benefit obligation at the remeasurement date.

Pension Plan Assets


The assets of the qualified pension plans are held in a master trust in which the qualified pension plans are the only participating plans (the “Master Trust”). The investment policy for the qualified pension plans is to manage the assets of the Master Trust with the objective to provide for pension liabilities to be met, maintaining retirement income security for the participants of the plans and their beneficiaries. The investment portfolio is a mix of pooled funds invested in fixed income andsecurities, equity securities and certain alternative investments with the objective of matching plan liability performance, diversifying risk and achieving a target investment return. The pension plan’s Investment Committee establishes risk mitigation policies and regularly monitors investment performance, investment allocation policies, and the execution of these strategies. The Investment Committee engages a third-party investment firm with responsibility of executing the directives of the Investment Committee, monitoring the performance of individual investment managers of the Master Trust, and making adjustments and changes within defined parameters when necessary. On a periodic basis, the Investment Committee conducts a broad strategic review of its portfolio construction and investment allocation policies. Neither the Company, the Investment Committee, nor the third-party investment firm manages any assets internally or directly utilizes derivative instruments or hedging; however, the investment mandate of some investment managers allows the use of derivatives as components of their standard portfolio management strategies. Pension assets are managed in a balanced portfolio comprised of two major components: a return-seeking portion and a liability-matching portion. The expected role of return-seeking investments is to achieve a reasonable long-term growth of pension assets with a prudent level of risk using asset diversity in order to balance return and volatility, while the role of liability-matching investments is to provide a partial economic hedge against liability performance associated with changes in interest rates.





F- 44F-42



CHARTER COMMUNICATIONS, INC. AND SUBSIDIARIES
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS
DECEMBER 31, 2017, 20162020, 2019 AND 20152018
(dollars in millions, except share or per share data or where indicated)

The Company adopteduses an investment strategy referred to as a de-risking glide pathdesigned to increase the fixed income allocation as the funded status of the qualified pension plans improves. As the qualified pension plans reach set funded status milestones, the assets will be rebalanced to shift more assets from equity to fixed income. Based on the progress with this strategy, the target investment allocation for pension fund assets is permitted to vary within specified ranges subject to Investment Committee approval for return-seeking securities and liability-matching securities. The target and actual investment allocation of the qualified pension plans by asset category as of December 31, 2017 and 2016 consisted of the following:


December 31, 2020December 31, 2019
Target AllocationActual AllocationTarget AllocationActual Allocation
Return-seeking securities60.0 %57.1 %60.0 %56.2 %
Liability-matching securities40.0 %42.8 %40.0 %43.7 %
Other investments%0.1 %%0.1 %
   Actual Allocation
 Target December 31,
 Allocation 2017 2016
Return-seeking securities75.0% 73.1% 64.4%
Liability-matching securities25.0% 26.7% 35.4%
Other investments% 0.2% 0.2%


The following table setstables set forth the investment assets of the qualified pension plans which exclude accrued investment income and investments with a fair value measured at net asset value per share as a practical expedient, by level within the fair value hierarchy as of December 31, 2017:2020 and 2019:


December 31, 2020December 31, 2019
Fair ValueLevel 1Level 2Fair ValueLevel 1Level 2
Cash$$$$$$
Commingled bond funds(a)
1,449 1,449 1,335 1,335 
Commingled equity funds(a)
1,255 1,255 1,135 1,135 
Collective trust funds(b)
178 178 139 139 
Total investment assets2,886 $$2,882 2,613 $$2,609 
Accrued investment income and other receivables19 
Investments measured at net asset value(c)
557 584 
Fair value of plan assets$3,462 $3,198 

(a)Commingled funds include bond funds with corporate and U.S. treasury debt securities and equity funds with global equity index, infrastructure and real estate securities that have a readily determinable fair value and are valued using the net assets provided by the administrator of the fund. The value of each fund is based on the fair value of underlying securities in the portfolio, which represents the amount that the fund might reasonably expect to receive for the securities upon a sale, less liabilities, and then divided by the number of units outstanding. Equity securities within the funds are valued using observable inputs on either a daily or weekly basis and the resulting per share value serves as a basis for current redemption value. Debt securities within the funds are valued based on observable prices from the new issue market, benchmark quotes, secondary trading and dealer quotes.
(b)Collective trust funds consist of short-term investment strategies comprised of instruments issued or fully guaranteed by the U.S. government and/or its agencies and multi-strategy funds, which are valued using the net assets provided by the administrator of the fund. The value of each fund is based on the readily determinable fair value of the underlying assets owned by the fund, less liabilities, and then divided by the number of units outstanding.
(c)As a practical expedient, certain investment classes which hold securities that are not readily available for redemption and are measured at fair value using the net asset value ("NAV") per share (or its equivalent) have not been classified in the fair value hierarchy.

Investments Measured at Net Asset Value per Share Practical Expedient

The following table summarizes the investment classes for which fair value is measured using the NAV per share (or its equivalent) practical expedient as of December 31, 2020 and 2019. These investment classes are not readily available for redemption. The NAV of each fund is based on the fair value of underlying assets in the portfolio. Certain investments report

 December 31, 2017
 Fair Value Level 1 Level 2 Level 3
Cash$3
 $3
 $
 $
Commingled equity funds(a)
2,368
 
 2,368
 
Corporate debt securities(b)
1
 
 1
 
Commingled bond funds(a)
795
 
 795
 
Collective trust funds(c)
68
 
 68
 
Total investment assets3,235
 $3
 $3,232
 $
Accrued investment income and other receivables(d)
34
      
Investments measured at net asset value (e)
4
      
Fair value of plan assets$3,273
      
F-43

(a)
Commingled funds primarily include global equity index, corporate bond, and U.S. treasury securities. The funds are valued using the net asset value provided by the administrator of the fund. The fair value of each fund is based on the fair value of securities in the portfolio, which represents the amount that the fund might reasonably expect to receive for the securities upon a sale, less liabilities, and then divided by the number of units outstanding. These funds are valued using observable inputs on either a daily or weekly basis and the resulting value serves as a basis for current transactions.
(b)
Corporate debt securities are valued based on observable prices from the new issue market, benchmark quotes, secondary trading and dealer quotes. An option adjusted spread model is incorporated to adjust spreads of issues that have early redemption features and final spreads are added to the U.S. Treasury curve.
(c)
Collective trust funds primarily consist of short-term investment strategies comprised of instruments issued or fully guaranteed by the U.S. government and/or its agencies and are valued using the net asset value provided by the administrator of the fund. The net asset value is based on the readily determinable value of the underlying assets owned by the fund, less liabilities, and then divided by the number of units outstanding.
(d)
Accrued investment income includes dividends and interest receivable.
(e)
Certain investments that are measured at fair value using the net asset value per share (or its equivalent) practical expedient have not been classified in the fair value hierarchy. These investments primarily consist of hedge funds, which includes hard to value or illiquid securities. The fair value of each fund is based on the fair value of assets in the portfolio, which represents the amount that the fund might reasonably expect to receive for the assets upon a sale, less liabilities, and then divided by the number of units outstanding. Certain hedge funds report net asset value per share on a quarter lag. Shares of the funds are not redeemable and the underlying assets are anticipated to be liquidated and distributed to investors in the near term. There are


F- 45



CHARTER COMMUNICATIONS, INC. AND SUBSIDIARIES
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS
DECEMBER 31, 2017, 20162020, 2019 AND 20152018
(dollars in millions, except share or per share data or where indicated)

NAV per share on a month or quarter lag. There are no material unfunded commitments with respect to these investments. investment classes.

Fair Value
December 31,Redemption Frequency (if currently eligible)Redemption Notice Period
20202019
Alternative funds(a)
$283 $271 weekly, monthly, quarterly1-180 days
Fixed income funds(b)
148 177 daily, monthly10-40 days
Real estate funds(c)
126 136 quarterly45-90 days
Investments measured at NAV$557 $584 

(a)The fair value amounts presented in this table are intendedalternative fund investment class includes funds with various securities selected to permit the reconciliationprovide complimentary sources of return with our equity and bond portfolios that better manage risk.  The Company’s alternative fund investments include holdings such as public equities, exchange traded derivatives, and corporate bonds, among others. A portion of the fair value hierarchy toalternative funds cannot be redeemed until the total fair value of plan assets discussed throughout this footnote.

The following table sets forth the investment assetsone year anniversary of the qualified pension plans, which exclude accrued investmentpurchase date.
(b)Fixed income funds invest in residential and other receivables, accrued liabilities,commercial mortgages, as well as global sovereign securities.
(c)Real estate funds are not publicly traded and investments with a fair value measured at net asset value per share as a practical expedient, by level within the fair value hierarchy as of December 31, 2016:invest primarily in unlisted direct core real estate, including super-regional malls, shopping centers, and commercial real estate (e.g. education, healthcare and storage).     


 December 31, 2016
 Fair Value Level 1 Level 2 Level 3
Cash$2
 $2
 $
 $
Common stocks:      
Domestic(a)
1,065
 1,065
 
 
International(a)
391
 391
 
 
Commingled equity funds(b)
348
 
 348
 
Other equity securities(c)
3
 3
 
 
Corporate debt securities(d)
394
 
 394
 
Commingled bond funds(b)
273
 
 273
 
U.S. Treasury debt securities(a)
260
 260
 
 
Collective trust funds(e)
75
 
 75
 
U.S. government agency asset-backed debt securities(f)
53
 
 53
 
Corporate asset-backed debt securities(g)
2
 
 2
 
Other fixed-income securities(h)
89
 
 89
 
Total investment assets2,955
 $1,721
 $1,234
 $
Accrued investment income and other receivables(i)
107
      
Accrued liabilities(i)
(120)      
Investments measured at net asset value (j)
4
      
Fair value of plan assets$2,946
      

(a)
Common stocks, mutual funds and U.S. Treasury debt securities are valued at the closing price reported on the active market on which the individual securities are traded. No single industry comprised a significant portion of common stock held by the qualified pension plan as of December 31, 2016.
(b)
Commingled equity funds and commingled bond funds are valued using the net asset value provided by the administrator of the fund. The fair value of each fund is based on the fair value of securities in the portfolio, which represents the amount that the fund might reasonably expect to receive for the securities upon a sale, less liabilities, and then divided by the number of units outstanding. These funds are valued using observable inputs on either a daily or weekly basis and the resulting value serves as a basis for current transactions.
(c)
Other equity securities consist of preferred stocks, which are valued at the closing price reported on the active market on which the individual securities are traded.
(d)
Corporate debt securities are valued based on observable prices from the new issue market, benchmark quotes, secondary trading and dealer quotes. An option adjusted spread model is incorporated to adjust spreads of issues that have early redemption features and final spreads are added to the U.S. Treasury curve.
(e)
Collective trust funds primarily consist of short-term investment strategies comprised of instruments issued or fully guaranteed by the U.S. government and/or its agencies and are valued using the net asset value provided by the administrator of the fund. The net asset value is based on the readily determinable value of the underlying assets owned by the fund, less liabilities, and then divided by the number of units outstanding.
(f)
U.S. government agency asset-backed debt securities consist of pass-through mortgage-backed securities issued by the Federal Home Loan Mortgage Corporation and the Federal National Mortgage Association valued using available trade information, dealer quotes, market indices and research reports, spreads, bids and offers.


F- 46


CHARTER COMMUNICATIONS, INC. AND SUBSIDIARIES
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS
DECEMBER 31, 2017, 2016 AND 2015
(dollars in millions, except share or per share data or where indicated)

(g)
Corporate asset-backed debt securities primarily consist of pass-through mortgage-backed securities issued by U.S. and foreign corporations valued using available trade information, dealer quotes, market indices and research reports, spreads, bids and offers.
(h)
Other fixed-income securities consist of foreign government debt securities, municipal bonds and U.S. government agency debt securities, which are valued based on observable prices from the new issue market, benchmark quotes, secondary trading and dealer quotes. An option adjusted spread model is incorporated to adjust spreads of issues that have early redemption features and final spreads are added to the U.S. Treasury curve.
(i)
Accrued investment income and other receivables includes amounts receivable under foreign exchange contracts of $70 million as of December 31, 2016. Accrued liabilities includes amounts accrued under foreign exchange contracts of $71 million as of December 31, 2016. The fair value of the assets and liabilities associated with these foreign exchange contracts are presented on a gross basis and are valued using the exchange rates in effect for the applicable currencies as of the valuation date (a Level 1 fair value measurement).
(j)
Certain investments that are measured at fair value using the net asset value per share (or its equivalent) practical expedient have not been classified in the fair value hierarchy. These investments primarily consist of hedge funds valued utilizing net asset value provided by the administrator of the fund, which is based on the value of the underlying assets owned by the fund, less liabilities, and then divided by the number of units outstanding. Shares of the fund are not redeemable and the underlying assets are anticipated to be liquidated and distributed to investors in the near term. There are no material unfunded commitments with respect to these investments. The fair value amounts presented in this table are intended to permit the reconciliation of the fair value hierarchy to the total fair value of plan assets discussed throughout this footnote.

Pension Plan Contributions
The Company made no cash contributions to the qualified pension plans during the years ended December 31, 20172020, 2019 and 2016;2018; however, the Company may make discretionary cash contributions to the qualified pension plans in the future. Such contributions will be dependent on a variety of factors, including current and expected interest rates, asset performance, the funded status of the qualified pension plans and management’s judgment. For the nonqualified unfunded pension plan, the Company will continue to make contributions during 20182021 to the extent benefits are paid.


Benefit payments for the pension plans are expected to be $186 million in 2018, $188 million in 2019, $191 million in 2020, $192$268 million in 2021, $193$249 million in 2022, and $944$236 million in 2023, $223 million in 2024, $211 million in 2025 and $929 million in 2026 to 2027.2030.


Multiemployer Plans


The Company contributes to a number of multiemployer plans under the terms of collective-bargaining agreements that cover its union-represented employees. Such multiemployer plans provide medical, pension and retirement savings benefits to active employees and retirees. The Company made contributions to multiemployer plans of $18$7 million, $9 million and $31$9 million for the years ended December 31, 20172020, 2019 and 2016,2018, respectively.

The risks of participating in multiemployer pension plans are different from single-employer pension plans in the following aspects: (a) assets contributed to a multiemployer pension plan by one employer may be used to provide benefits to employees of other participating employers, (b) if a participating employer stops contributing to the multiemployer pension plan, the unfunded obligations of the plan may be borne by the remaining participating employers and (c) if the Company chooses to stop participating in any of the multiemployer pension plans, it may be required to pay those plans an amount based on the underfunded status of the plan, referred to as a withdrawal liability. The Company records withdrawal liabilities as other long-term liabilities in the consolidated balance sheets. As of December 31, 2017,2020 and 2019, other long-term liabilities includes approximately $83$98 million and $101 million, respectively, related to the Company's withdrawal from a multiemployer pension plan.

The multiemployer pension plans to which the Company has contributed each received a Pension Protection Act “green” zone status in 2016. The zone status is based on the most recent information the Company received from the plan and is certified by the plan’s actuary. Among other factors, plans in the green zone are at least 80% funded.


Defined Contribution Benefit Plans


The Company’s employees may participate in the Charter Communications, Inc. 401(k) Savings Plan (the “401(k) Plan”). Employees that qualify for participation can contribute up to 50% of their salary, on a pre-tax basis, subject to a maximum contribution limit as


F- 47


CHARTER COMMUNICATIONS, INC. AND SUBSIDIARIES
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS
DECEMBER 31, 2017, 2016 AND 2015
(dollars in millions, except share or per share data or where indicated)

determined by the Internal Revenue Service.IRS. The Company’s matching contribution is discretionary and is equal to 100% of the amount of the salary reduction the participant elects to defer (up to 6% of the participant’s eligible compensation), excluding any catch-up contributions and is paid by the Company on a per pay period basis. The Company made contributions to the 401(k) plan totaling $274$331 million, $147$303 million and $23$290 million for the years ended December 31, 2017, 20162020, 2019 and 2015,2018, respectively.


For employees who are not eligible to participate in the Company’s long-term incentive plan and who are not covered by a collective bargaining agreement, the Company offers a contribution to the new Retirement Accumulation Plan ("RAP"), equal to 3% of eligible pay. The Company made contributions to the RAP totaling $139$162 million, $152 million and $48$151 million for the years ended December 31, 20172020, 2019 and 2016,2018, respectively.


F-44
22.    Recently Issued Accounting Standards

Accounting Standards Adopted January 1, 2017

In March 2016, the Financial Accounting Standards Board (“FASB”) issued ASU No. 2016-09, Improvements to Employee Share-Based Payment Accounting, which includes multiple provisions intended to simplify various aspects of the accounting for share-based payments. The new standard (1) requires all excess tax benefits and deficiencies to be recognized as income tax expense or benefit in the income statement in the period in which they occur regardless of whether the benefit reduces taxes payable in the current period, (2) requires classification of excess tax benefits as an operating activity on the statements of cash flows, (3) allows an entity to make an entity-wide accounting policy election to either estimate the number of awards that are expected to vest or account for forfeitures when they occur and (4) causes the threshold under which employee share-based awards partially settled in cash can qualify for equity classification to increase to the maximum statutory tax rates in the applicable jurisdiction. The new standard generally requires a modified retrospective transition through a cumulative-effect adjustment as of the beginning of the period of adoption, with certain provisions requiring either a prospective or retrospective transition. The Company adopted ASU 2016-09 on January 1, 2017. Upon adoption of ASU 2016-09, the Company recognized excess tax benefits in deferred tax assets that were previously not recognized in a cumulative-effect adjustment to retained earnings. The Company will prospectively record a deferred tax benefit or expense associated with the difference between book and tax for stock compensation expense. On January 1, 2017, the Company also established an accounting policy election to assume zero forfeitures for stock award grants and account for forfeitures when they occur which prospectively impacts stock compensation expense. The total impact to shareholders' equity was a $131 million increase to retained earnings, a $9 million increase to additional paid-in capital and a $140 million decrease to net deferred tax liabilities.

In March 2017, the FASB issued ASU No. 2017-07, Improving the Presentation of Net Periodic Pension Cost and Net Periodic Postretirement Benefit Cost ("ASU 2017-07"), which requires employers to report the service cost component of net periodic pension cost in the same line item as other compensation costs arising from services rendered during the period. The standard also requires the other components of net periodic cost be presented in the income statement separately from the service cost component and outside of a subtotal of income from operations. ASU 2017-07 will be effective for annual periods beginning after December 15, 2017, and early adoption is permitted. The new standard requires retrospective application and allows a practical expedient that permits an employer to use the amounts disclosed in its pension plan footnote for the prior comparative periods as the estimation basis for applying the retrospective presentation. The Company early adopted ASU 2017-07 on January 1, 2017 and utilized the practical expedient to estimate the impact on the prior comparative period information presented in interim and annual financial statements. The Company previously recorded service cost with other compensation costs in operating costs and expenses in the consolidated statements of operations, and recorded other pension costs (benefits), in other operating expenses, net. Adoption of the standard results in the reclassification of other pension costs (benefits) to other expenses, net (non-operating). Adopting the standard reduced 2016 income from operations presented for comparative purposes in the 2017 annual financial statements by $899 million with a corresponding decrease to other expenses of $899 million, with no impact to net income. ASU 2017-07 does not impact the consolidated balance sheets or statements of cash flows.

Accounting Standards Adopted January 1, 2018

In May 2014, the FASB issued ASU No. 2014-09, Revenue from Contracts with Customers (“ASU 2014-09”), which is a comprehensive revenue recognition standard that will supersede nearly all existing revenue recognition guidance under U.S. GAAP.  The new standard provides a single principles-based, five-step model to be applied to all contracts with customers, which steps are to (1) identify the contract(s) with the customer, (2) identify the performance obligations in the contract, (3) determine the transaction price, (4) allocate the transaction price to the performance obligations in the contract and (5) recognize revenue when


F- 48



CHARTER COMMUNICATIONS, INC. AND SUBSIDIARIES
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS
DECEMBER 31, 2017, 20162020, 2019 AND 20152018
(dollars in millions, except share or per share data or where indicated)


each performance obligation is satisfied. Charter adopted
23.    Recently Issued Accounting Standards

Accounting Standards Adopted in Prior Periods

ASU No. 2014-09, as of the January 1, 2018 using the modified retrospective transition methodRevenue from Contracts with a cumulative-effect adjustment to equity as will be fully presented in the Company’s Quarterly Report on Form 10-Q for the three months ended March 31, 2018. The adoption of the new standard did not have a material impact on the Company’s financial position or results of operation. Previously reported results will not be restated under this transition method. The Company has implemented new processes and internal controls to enable the preparation of financial information on adoption. The adoption results in the deferral of residential installation revenues and enterprise commission expenses over a period of time instead of recognized immediately and the reclassification to operating costs and expenses the amortization of up-front fees paid to market and serve customers who reside in residential MDUs instead of amortized as an intangible to depreciation and amortization expense. TheCustomers (“ASU 2014-09”)

Upon adoption of ASU 2014-09, will also result in additional disclosures around nature and timing of the Company’s performance obligations, deferred revenue contract liabilities, deferred contract cost assets, as well as significant judgments and practical expedients used by the Company in applying the five-step revenue model.

In August 2016, the FASB issued ASU No. 2016-15, Statementrecorded a cumulative-effect adjustment which included an increase to total shareholders’ equity of Cash Flows (Topic 230): Classification$38 million as of Certain Cash Receipts and Cash Payments (“ASU 2016-15”), which clarifies how entities should classify cash receipts and cash payments related to eight specific cash flow matters on the statement of cash flows, with the objective of reducing existing diversity in practice. The Company adopted ASU 2016-15 on January 1, 2018.

ASU No. 2016-16, Income Taxes (Topic 740): Intra-Entity Transfers of Assets Other Than Inventory ("ASU 2016-16")

The Company identified a $31 million increase to total shareholders' equity and corresponding increase to deferred tax assets related to the adoption of ASU 2016-15 did not have a material impact to the Company’s consolidated financial statements.

In November 2016, the FASB issued ASU No. 2016-18, Statement of Cash Flows (Topic 230): Restricted Cash (“ASU 2016-18”)2016-16, which requires that amounts generally described as restricted cash to be included with cash and cash equivalents when reconciling the beginning-of-period and end-of-period total amounts shown on the statement of cash flows. ASU 2016-18 does not provide a definition of restricted cash or restricted cash equivalents. The Company adopted ASU 2016-18 on January 1, 2018. The new guidance will only be applicable to amounts described by the Company as restricted cash. The Company currently does not have amounts described as restricted cash; however, the Company's consolidated statement of cash flows forwas recorded during the year ended December 31, 2016 will be recast to present $22.3 billion of restricted cash as beginning of period cash and cash equivalents.2018.


In May 2017, the FASB issued ASU No. 2017-09, Scope of Modification Accounting ("2016-02, Leases (“ASU 2017-09"2016-02”), which amends the scope of modification accounting for share-based payment arrangements. The ASU provides guidance on the types of changes to the terms or conditions of share-based payment awards to which an entity would be required to apply modification accounting. ASU 2017-09 is applied prospectively to awards modified on or after the effective date. The Company adopted ASU 2017-09 on January 1, 2018. The adoption of ASU 2017-09 did not have a material impact to the Company’s consolidated financial statements.


Accounting Standards Not Yet Adopted

In February 2016, the FASB issued ASU No. 2016-02Leases (“ASU 2016-02”), which requires lessees to recognize almost all leases on their balance sheet as a right-of-uselease asset and a lease liability. Lessees are allowed to account for short-term leases (i.e., leasesThe Company adopted ASU 2016-02 using the modified retrospective approach with a termcumulative-effect adjustment recorded at the beginning of 12 months or less) off-balance sheet,the period of adoption (January 1, 2019). The adoption of the standard did not have an impact on the Company’s shareholders' equity, results from operations and cash flows.

Accounting Standards Adopted in 2020

ASU No. 2019-12, Income Taxes (Topic 740): Simplifying the Accounting for Income Taxes (“ASU 2019-12”)

In December 2019, the Financial Accounting Standards Board ("FASB") issued Accounting Standards Update ("ASU") 2019-12 which is intended to simplify various aspects related to accounting for income taxes. ASU 2019-12 removes certain exceptions to the general principles in Topic 740 and also clarifies and amends existing guidance to improve consistent with current operating lease accounting. For income statement purposes, the FASB retained a dual model, requiring leases to be classified as either operating or finance. Classification will be based on criteria that are largely similar to those applied in current lease accounting, but without explicit bright lines.application. ASU 2016-022019-12 will be effective for interim and annual periods beginning after December 15, 2018 (January 1, 2019 for the Company). The new standard currently requires a modified retrospective transition through a cumulative-effect adjustment as of the beginning of the earliest period presented in the financial statements, although an option for transition relief to not restate or make required disclosures under the new standard in comparative periods in the period of2020. Early adoption was recently exposed by the FASB for public comment.is permitted. The Company is currently in the process of evaluating the impact that theelected to early adopt ASU 2019-12 on January 1, 2020. The adoption of ASU 2016-02 will2019-12 did not have a material impact on itsthe Company's consolidated financial statementsstatements.

Amendments to the financial disclosures requirements for guarantors and issuers of guaranteed securities under SEC Regulation S-X

In March 2020, the SEC adopted amendments to the financial disclosure requirements of Regulation S-X for guarantors and issuers of guaranteed securities. The final rule streamlines disclosure obligations under the existing rules, including identifyingreplacing condensed consolidating financial information with summarized financial information for the population"obligor group" of leases, evaluating technology solutionsissuers and collecting lease data.guarantors to the extent material, no longer requiring subsidiary issuer and guarantor cash flow information, and no longer requiring financial information for non-guarantor subsidiaries. It also permits presentation of the required disclosures to be included in the Management's Discussion and Analysis ("MD&A") section of quarterly and annual reports rather than the notes to the Company's consolidated financial statements. The Company expectsvoluntarily complied with the new disclosure requirements beginning with its leases designated as operating leasesQuarterly Report on Form 10-Q for the quarter ended September 30, 2020 and concluded that amended Rule 3-10 and new Rule 13-01 of Regulation S-X did not apply to Charter because Charter does not guarantee the debt securities of CCO Holdings or any of its subsidiaries.

Accounting Standards Adopted in Note 20 will be reported on the consolidated balance sheets upon adoption. The Company is currently evaluating the impact to its consolidated financial statements as it relates to other embedded lease arrangements of the business.2021


ASU No. 2020-06, Accounting for Convertible Instruments and Contracts in an Entity's Own Equity (“ASU 2020-06”)

In January 2017,August 2020, the FASB issued ASU No. 2017-04, Simplifying2020-06, which reduces the Testnumber of accounting models for Goodwill Impairment (“convertible instruments, amends diluted earnings per share calculations for convertible instruments and allows more contracts to qualify for equity classification. ASU 2017-04”), which eliminates step two from the goodwill impairment test. Under the new standard, to the extent the carrying amount of a reporting unit exceeds the fair value, the Company will record an impairment charge equal to the difference. The impairment charge recognized should not exceed the total amount of goodwill allocated to the reporting unit. ASU 2017-042020-06 will be effective for interim and annual periods beginning after December 15, 2019 (January 1, 2020 for the Company).2021. Early adoption is permitted for interim or



F- 49F-45



CHARTER COMMUNICATIONS, INC. AND SUBSIDIARIES
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS
DECEMBER 31, 2017, 20162020, 2019 AND 20152018
(dollars in millions, except share or per share data or where indicated)

annual goodwill impairment tests performed afteradoption is permitted. The Company elected to early adopt ASU 2020-06 on January 1, 2017.2021. The Company is currently in the process of evaluating the impact that the adoption of ASU 2017-04 will2020-06 did not have a material impact on itsthe Company's consolidated financial statements.


23.24.    Unaudited Quarterly Financial Data


The following table presents quarterly data for the periods presented in the consolidated statement of operations:


Year Ended December 31, 2020
First
Quarter
Second QuarterThird
Quarter
Fourth Quarter
Revenues$11,738 $11,696 $12,039 $12,624 
Income from operations$1,802 $1,969 $2,172 $2,462 
Net income attributable to Charter shareholders$396 $766 $814 $1,246 
Earnings per common share attributable to Charter shareholders:
Basic$1.91 $3.72 $4.01 $6.33 
Diluted$1.86 $3.63 $3.90 $6.05 
Weighted average common share outstanding:
Basic207,831,305 205,777,438 202,826,502 196,906,511 
Diluted212,810,613 210,906,946 208,722,129 212,077,917 

Year Ended December 31, 2019
First
Quarter
Second QuarterThird
Quarter
Fourth Quarter
Revenues$11,206 $11,347 $11,450 $11,761 
Income from operations$1,425 $1,541 $1,586 $1,959 
Net income attributable to Charter shareholders$253 $314 $387 $714 
Earnings per common share attributable to Charter shareholders:
Basic$1.13 $1.41 $1.77 $3.36 
Diluted$1.11 $1.39 $1.74 $3.28 
Weighted average common share outstanding:
Basic224,630,122 222,392,274 218,499,213 212,648,072 
Diluted227,595,365 225,942,172 222,355,867 217,778,099 


F-46
 Year Ended December 31, 2017
 
First
 Quarter
 Second Quarter 
Third
Quarter
 Fourth Quarter
Revenues$10,164
 $10,357
 $10,458
 $10,602
Income from operations$941
 $1,052
 $909
 $1,204
Net income attributable to Charter shareholders$155
 $139
 $48
 $9,553
        
Earnings per common share attributable to Charter shareholders:       
Basic$0.58
 $0.53
 $0.19
 $39.66
Diluted$0.57
 $0.52
 $0.19
 $34.56
        
Weighted average common share outstanding:       
Basic269,004,817
 263,460,911
 253,923,805
 240,833,636
Diluted273,199,509
 267,309,261
 258,341,851
 278,257,245

 Year Ended December 31, 2016
 
First
 Quarter
 Second Quarter 
Third
Quarter
 Fourth Quarter
Revenues$2,530
 $6,161
 $10,037
 $10,275
Income from operations$302
 $170
 $911
 $1,073
Net income (loss) attributable to Charter shareholders$(188) $3,067
 $189
 $454
        
Earnings (loss) per common share attributable to Charter shareholders:       
Basic$(1.86) $16.73
 $0.70
 $1.69
Diluted$(1.86) $15.17
 $0.69
 $1.67
        
Weighted average common share outstanding:       
Basic101,552,093
 183,362,776
 271,263,259
 268,584,368
Diluted101,552,093
 205,214,266
 275,373,202
 272,624,270

24.    Consolidating Schedules

Each of Charter Operating, TWC, LLC, TWCE, CCO Holdings and certain subsidiaries jointly, severally, fully and unconditionally guarantee the outstanding debt securities of the others (other than the CCO Holdings notes) on an unsecured senior basis and the condensed consolidating financial information has been prepared and presented pursuant to SEC Regulation S-X Rule 3-10, Financial Statements of Guarantors and Issuers of Guaranteed Securities Registered or Being Registered. Certain Charter Operating subsidiaries that are regulated telephone entities only become guarantor subsidiaries upon approval by regulators. This information is not intended to present the financial position, results of operations and cash flows of the individual companies or groups of companies in accordance with generally accepted accounting principles.
The "Intermediate Holding Companies" column includes the assets and liabilities of the captive insurance company, a company wholly-owned by Charter outside of Charter Holdings and not one of the holding companies that directly or indirectly own Charter


F- 50



CHARTER COMMUNICATIONS, INC. AND SUBSIDIARIES
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS
DECEMBER 31, 2017, 20162020, 2019 AND 20152018
(dollars in millions, except share or per share data or where indicated)

25.    Parent Company Only Financial Statements
Holdings.
As the result of limitations on, and prohibitions of, distributions, substantially all of the net assets of the consolidated subsidiaries are restricted from distribution to Charter, the parent company. The “Charter Operating and Restricted Subsidiaries” column is presented to complyfollowing condensed parent-only financial statements of Charter account for the investment in Charter Holdco under the equity method of accounting. The financial statements should be read in conjunction with the termsconsolidated financial statements of the Credit Agreement.Company and notes thereto.


The “Safari Escrow Entities” column included in the condensed consolidating financial statements for the year ended December 31, 2015 consists of CCOH Safari, CCO Safari II and CCO Safari III. CCOH Safari, CCO Safari II and CCO Safari III issued the CCOH Safari notes, CCO Safari II notes and the CCO Safari III credit facilities, respectively. Upon closing of the TWC Transaction, the CCOH Safari notes became obligations of CCO Holdings and CCO Holdings Capital and the CCO Safari II notes and CCO Safari III credit facilities became obligations of Charter Operating and Charter Communications Operating Capital Corp. CCOH Safari merged into CCO Holdings and CCO Safari II and CCO Safari III merged into Charter Operating.
Charter Communications, Inc. (Parent Company Only)
Condensed Balance Sheets
December 31,
20202019
ASSETS
Accounts receivable, net$$
Receivables from related party28 34 
Prepaid expenses and other current assets20 10 
Investment in subsidiaries41,813 49,024 
Loans receivable - related party275 260 
Other noncurrent assets
Total assets$42,138 $49,331 
LIABILITIES AND SHAREHOLDER'S EQUITY
Current liabilities$22 $18 
Deferred income taxes18,030 17,641 
Other long-term liabilities281 227 
Shareholder's equity23,805 31,445 
Total liabilities and shareholder's equity$42,138 $49,331 


The “Unrestricted Subsidiary” column included in the condensed consolidating financial statements for the year ended December 31, 2015 consists of CCO Safari which was a non-recourse subsidiary under the Credit Agreement and held the CCO Safari Term G Loans that were repaid in April 2015.
Charter Communications, Inc. (Parent Company Only)
Condensed Statements of Operations
Year Ended December 31,
202020192018
INCOME
Revenues$64 $52 $46 
Interest income12 10 
Equity in income of subsidiaries3,771 1,998 1,377 
Total income3,847 2,060 1,432 
EXPENSES
Operating costs and expenses64 52 46 
Income before income taxes3,783 2,008 1,386 
Income tax expense(561)(340)(156)
Net income$3,222 $1,668 $1,230 
Condensed consolidating financial statements as of December 31, 2017 and 2016 and for the years ended December 31, 2017, 2016 and 2015 follow.




F- 51F-47



CHARTER COMMUNICATIONS, INC. AND SUBSIDIARIES
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS
DECEMBER 31, 2017, 20162020, 2019 AND 20152018
(dollars in millions, except share or per share data or where indicated)

Charter Communications, Inc. (Parent Company Only)
Condensed Statements of Comprehensive Income
Year Ended December 31,
202020192018
Net income$3,222 $1,668 $1,230 
Foreign currency translation adjustment(1)
Comprehensive income$3,222 $1,670 $1,229 


Charter Communications, Inc. (Parent Company Only)
Condensed Statements of Cash Flows
Year Ended December 31,
202020192018
NET CASH FLOWS FROM OPERATING ACTIVITIES$(49)$(36)$(10)
CASH FLOWS FROM INVESTING ACTIVITIES:
Contribution to subsidiaries(208)(119)(69)
Distributions from subsidiaries11,268 6,910 4,421 
Net cash flows from investing activities11,060 6,791 4,352 
CASH FLOWS FROM FINANCING ACTIVITIES:
Proceeds from exercise of stock options184 118 69 
Issuance of equity23 
Purchase of treasury stock(11,217)(6,873)(4,399)
Repayments of loans payable - related parties(1)(12)
Net cash flows from financing activities(11,011)(6,755)(4,342)
NET INCREASE IN CASH AND CASH EQUIVALENTS
CASH AND CASH EQUIVALENTS, beginning of period
CASH AND CASH EQUIVALENTS, end of period$$$


F-48
Charter Communications, Inc.
Condensed Consolidating Balance Sheet
As of December 31, 2017
            
 Non-Guarantor Subsidiaries Guarantor Subsidiaries    
 Charter Intermediate Holding Companies CCO Holdings Charter Operating and Restricted Subsidiaries Eliminations Charter Consolidated
ASSETS           
CURRENT ASSETS:           
Cash and cash equivalents$
 $291
 $
 $330
 $
 $621
Accounts receivable, net
 24
 
 1,611
 
 1,635
Receivables from related party22
 613
 55
 
 (690) 
Prepaid expenses and other current assets22
 34
 
 243
 
 299
Total current assets44
 962
 55
 2,184
 (690) 2,555
            
INVESTMENT IN CABLE PROPERTIES:          
Property, plant and equipment, net
 336
 
 33,552
 
 33,888
Customer relationships, net
 
 
 11,951
 
 11,951
Franchises
 
 
 67,319
 
 67,319
Goodwill
 
 
 29,554
 
 29,554
Total investment in cable properties, net
 336
 
 142,376
 
 142,712
            
INVESTMENT IN SUBSIDIARIES56,263
 63,558
 81,980
 
 (201,801) 
LOANS RECEIVABLE – RELATED PARTY233
 655
 511
 
 (1,399) 
OTHER NONCURRENT ASSETS
 223
 
 1,133
 
 1,356
            
Total assets$56,540
 $65,734
 $82,546
 $145,693
 $(203,890) $146,623
            
LIABILITIES AND SHAREHOLDERS’/MEMBER’S EQUITY       
            
CURRENT LIABILITIES:           
Accounts payable and accrued liabilities$4
 $900
 $280
 $7,861
 $
 $9,045
Payables to related party
 
 
 690
 (690) 
Current portion of long-term debt
 
 
 2,045
 
 2,045
Total current liabilities4
 900
 280
 10,596
 (690) 11,090
            
LONG-TERM DEBT
 
 18,708
 49,478
 
 68,186
LOANS PAYABLE – RELATED PARTY
 
 
 1,399
 (1,399) 
DEFERRED INCOME TAXES17,268
 14
 
 32
 
 17,314
OTHER LONG-TERM LIABILITIES184
 134
 
 2,184
 
 2,502
            
SHAREHOLDERS’/MEMBER’S EQUITY           
Controlling interest39,084
 56,263
 63,558
 81,980
 (201,801) 39,084
Noncontrolling interests
 8,423
 
 24
 
 8,447
Total shareholders’/member’s equity39,084
 64,686
 63,558
 82,004
 (201,801) 47,531
            
Total liabilities and shareholders’/member’s equity$56,540
 $65,734
 $82,546
 $145,693
 $(203,890) $146,623



F- 52


CHARTER COMMUNICATIONS, INC. AND SUBSIDIARIES
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS
DECEMBER 31, 2017, 2016 AND 2015
(dollars in millions, except share or per share data or where indicated)

Charter Communications, Inc.
Condensed Consolidating Balance Sheet
As of December 31, 2016
 
 Non-Guarantor SubsidiariesGuarantor Subsidiaries    
 Charter Intermediate Holding Companies CCO Holdings Charter Operating and Restricted Subsidiaries Eliminations Charter Consolidated
ASSETS           
CURRENT ASSETS:           
Cash and cash equivalents$57
 $154
 $
 $1,324
 $
 $1,535
Accounts receivable, net34
 11
 
 1,387
 
 1,432
Receivables from related party170
 451
 62
 
 (683) 
Prepaid expenses and other current assets
 33
 
 300
 
 333
Total current assets261
 649
 62
 3,011
 (683) 3,300
            
INVESTMENT IN CABLE PROPERTIES:          
Property, plant and equipment, net
 245
 
 32,718
 
 32,963
Customer relationships, net
 
 
 14,608
 
 14,608
Franchises
 
 
 67,316
 
 67,316
Goodwill
 
 
 29,509
 
 29,509
Total investment in cable properties, net
 245
 
 144,151
 
 144,396
            
INVESTMENT IN SUBSIDIARIES66,692
 75,838
 88,760
 
 (231,290) 
LOANS RECEIVABLE – RELATED PARTY
 640
 494
 
 (1,134) 
OTHER NONCURRENT ASSETS
 214
 
 1,157
 
 1,371
            
Total assets$66,953
 $77,586
 $89,316
 $148,319
 $(233,107) $149,067
            
LIABILITIES AND SHAREHOLDERS’/MEMBER’S EQUITY       
            
CURRENT LIABILITIES:           
Accounts payable and accrued liabilities$22
 $625
 $219
 $6,678
 $
 $7,544
Payables to related party
 
 
 683
 (683) 
Current portion of long-term debt
 
 
 2,028
 
 2,028
Total current liabilities22
 625
 219
 9,389
 (683) 9,572
            
LONG-TERM DEBT
 
 13,259
 46,460
 
 59,719
LOANS PAYABLE – RELATED PARTY
 
 
 1,134
 (1,134) 
DEFERRED INCOME TAXES26,637
 3
 
 25
 
 26,665
OTHER LONG-TERM LIABILITIES155
 64
 
 2,526
 
 2,745
            
SHAREHOLDERS’/MEMBER’S EQUITY           
Controlling interest40,139
 66,692
 75,838
 88,760
 (231,290) 40,139
Noncontrolling interests
 10,202
 
 25
 
 10,227
Total shareholders’/member’s equity40,139
 76,894
 75,838
 88,785
 (231,290) 50,366
            
Total liabilities and shareholders’/member’s equity$66,953
 $77,586
 $89,316
 $148,319
 $(233,107) $149,067


F- 53


CHARTER COMMUNICATIONS, INC. AND SUBSIDIARIES
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS
DECEMBER 31, 2017, 2016 AND 2015
(dollars in millions, except share or per share data or where indicated)


Charter Communications, Inc.
Condensed Consolidating Statement of Operations
For the year ended December 31, 2017
            
 Non-Guarantor Subsidiaries Guarantor Subsidiaries    
 Charter Intermediate Holding Companies CCO Holdings Charter Operating and Restricted Subsidiaries Eliminations Charter Consolidated
REVENUES$90
 $1,186
 $
 $41,578
 $(1,273) $41,581
            
COSTS AND EXPENSES:           
Operating costs and expenses (exclusive of items shown separately below)90
 1,164
 
 26,560
 (1,273) 26,541
Depreciation and amortization
 9
 
 10,579
 
 10,588
Other operating (income) expenses, net(101) 3
 
 444
 
 346
 (11) 1,176
 
 37,583
 (1,273) 37,475
Income from operations101
 10
 
 3,995
 
 4,106
            
OTHER INCOME (EXPENSES):           
Interest income (expense), net5
 20
 (883) (2,232) 
 (3,090)
Loss on extinguishment of debt
 
 (34) (6) 
 (40)
Gain on financial instruments, net
 
 
 69
 
 69
Other pension benefits
 
 
 1
 
 1
Other expense, net
 (14) 
 (4) 
 (18)
Equity in income of subsidiaries680
 882
 1,799
 
 (3,361) 
 685
 888
 882
 (2,172) (3,361) (3,078)
            
Income before income taxes786
 898
 882
 1,823
 (3,361) 1,028
INCOME TAX BENEFIT (EXPENSE)9,109
 1
 
 (23) 
 9,087
Consolidated net income9,895
 899
 882
 1,800
 (3,361) 10,115
Less: Net income – noncontrolling interests
 (219) 
 (1) 
 (220)
Net income$9,895
 $680
 $882
 $1,799
 $(3,361) $9,895


F- 54


CHARTER COMMUNICATIONS, INC. AND SUBSIDIARIES
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS
DECEMBER 31, 2017, 2016 AND 2015
(dollars in millions, except share or per share data or where indicated)



Charter Communications, Inc.
Condensed Consolidating Statement of Operations
For the year ended December 31, 2016
              
 Non-Guarantor Subsidiaries   Guarantor Subsidiaries    
 Charter Intermediate Holding Companies Safari Escrow Entities CCO Holdings Charter Operating and Restricted Subsidiaries Eliminations Charter Consolidated
REVENUES$251
 $1,004
 $
 $
 $29,003
 $(1,255) $29,003
              
COSTS AND EXPENSES:             
Operating costs and expenses (exclusive of items shown separately below)251
 989
 
 
 18,670
 (1,255) 18,655
Depreciation and amortization
 5
 
 
 6,902
 
 6,907
Other operating expenses, net262
 1
 
 
 722
 
 985
 513
 995
 
 
 26,294
 (1,255) 26,547
Income (loss) from operations(262) 9
 
 
 2,709
 
 2,456
              
OTHER INCOME (EXPENSES):             
Interest income (expense), net
 14
 (390) (727) (1,396) 
 (2,499)
Loss on extinguishment of debt
 
 
 (110) (1) 
 (111)
Gain on financial instruments, net
 
 
 
 89
 
 89
Other pension benefits
 
 
 
 899
 
 899
Other expense, net
 (11) 
 
 (3) 
 (14)
Equity in income of subsidiaries851
 1,066
 
 2,293
 
 (4,210) 
 851
 1,069
 (390) 1,456
 (412) (4,210) (1,636)
              
Income (loss) before income taxes589
 1,078
 (390) 1,456
 2,297
 (4,210) 820
INCOME TAX BENEFIT (EXPENSE)2,933
 (5) 
 
 (3) 
 2,925
Consolidated net income (loss)3,522
 1,073
 (390) 1,456
 2,294
 (4,210) 3,745
Less: Net income – noncontrolling interest
 (222) 
 
 (1) 
 (223)
Net income (loss)$3,522
 $851
 $(390) $1,456
 $2,293
 $(4,210) $3,522




F- 55


CHARTER COMMUNICATIONS, INC. AND SUBSIDIARIES
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS
DECEMBER 31, 2017, 2016 AND 2015
(dollars in millions, except share or per share data or where indicated)

Charter Communications, Inc.
Condensed Consolidating Statement of Operations
For the year ended December 31, 2015
                
 Non-Guarantor Subsidiaries   Guarantor Subsidiaries      
 Charter Intermediate Holding Companies Safari Escrow Entities CCO Holdings Charter Operating and Restricted Subsidiaries Unrestricted Subsidiary Eliminations Charter Consolidated
REVENUES$25
 $299
 $
 $
 $9,754
 $
 $(324) $9,754
                
COSTS AND EXPENSES:               
Operating costs and expenses (exclusive of items shown separately below)25
 299
 
 
 6,426
 
 (324) 6,426
Depreciation and amortization
 
 
 
 2,125
 
 
 2,125
Other operating expenses, net
 
 
 
 89
 
 
 89
 25
 299
 
 
 8,640
 
 (324) 8,640
Income from operations
 
 
 
 1,114
 
 
 1,114
                
OTHER INCOME (EXPENSES):               
Interest income (expense), net
 8
 (474) (642) (151) (47) 
 (1,306)
Loss on extinguishment of debt
 
 (2) (123) 
 (3) 
 (128)
Loss on financial instruments, net
 
 
 
 (4) 
 
 (4)
Other expense, net
 (7) 
 
 
 
 
 (7)
Equity in income (loss) of subsidiaries(121) (168) 
 1,073
 (50) 
 (734) 
 (121) (167) (476) 308
 (205) (50) (734) (1,445)
                
Income (loss) before income taxes(121) (167) (476) 308
 909
 (50) (734) (331)
INCOME TAX BENEFIT (EXPENSE)(150) 
 
 
 210
 
 
 60
Consolidated net income (loss)(271) (167) (476) 308
 1,119
 (50) (734) (271)
Less: Net (income) loss – noncontrolling interest
 46
 
 
 (46) 
 
 
Net income (loss)$(271) $(121) $(476) $308
 $1,073
 $(50) $(734) $(271)



F- 56


CHARTER COMMUNICATIONS, INC. AND SUBSIDIARIES
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS
DECEMBER 31, 2017, 2016 AND 2015
(dollars in millions, except share or per share data or where indicated)

Charter Communications, Inc.
Condensed Consolidating Statement of Comprehensive Income
For the year ended December 31, 2017
            
 Non-Guarantor Subsidiaries Guarantor Subsidiaries    
 Charter Intermediate Holding Companies CCO Holdings Charter Operating and Restricted Subsidiaries Eliminations Charter Consolidated
Consolidated net income$9,895
 $899
 $882
 $1,800
 $(3,361) $10,115
Net impact of interest rate derivative instruments5
 5
 5
 5
 (15) 5
Foreign currency translation adjustment1
 1
 1
 1
 (3) 1
Consolidated comprehensive income9,901
 905
 888
 1,806
 (3,379) 10,121
Less: Comprehensive income attributable to noncontrolling interests
 (219) 
 (1) 
 (220)
Comprehensive income$9,901
 $686
 $888
 $1,805
 $(3,379) $9,901

Charter Communications, Inc.
Condensed Consolidating Statement of Comprehensive Income (Loss)
For the year ended December 31, 2016
              
 Non-Guarantor Subsidiaries   Guarantor Subsidiaries    
 Charter Intermediate Holding Companies Safari Escrow Entities CCO Holdings Charter Operating and Restricted Subsidiaries Eliminations Charter Consolidated
Consolidated net income (loss)$3,522
 $1,073
 $(390) $1,456
 $2,294
 $(4,210) $3,745
Net impact of interest rate derivative instruments8
 8
 
 8
 8
 (24) 8
Foreign currency translation adjustment(2) (2) 
 (2) (2) 6
 (2)
Consolidated comprehensive income (loss)3,528
 1,079
 (390) 1,462
 2,300
 (4,228) 3,751
Less: Comprehensive income attributable to noncontrolling interests
 (222) 
 
 (1) 
 (223)
Comprehensive income (loss)$3,528
 $857
 $(390) $1,462
 $2,299
 $(4,228) $3,528

Charter Communications, Inc.
Condensed Consolidating Statement of Comprehensive Income (Loss)
For the year ended December 31, 2015
                
 Non-Guarantor Subsidiaries   Guarantor Subsidiaries      
 Charter Intermediate Holding Companies Safari Escrow Entities CCO Holdings Charter Operating and Restricted Subsidiaries Unrestricted Subsidiary Eliminations Charter Consolidated
Consolidated net income (loss)$(271) $(167) $(476) $308
 $1,119
 $(50) $(734) $(271)
Net impact of interest rate derivative instruments9
 9
 
 9
 9
 
 (27) 9
Consolidated comprehensive income (loss)(262) (158) (476) 317
 1,128
 (50) (761) (262)
Less: Comprehensive (income) loss attributable to noncontrolling interests
 46
 
 
 (46) 
 
 
Comprehensive income (loss)$(262) $(112) $(476) $317
 $1,082
 $(50) $(761) $(262)



F- 57


CHARTER COMMUNICATIONS, INC. AND SUBSIDIARIES
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS
DECEMBER 31, 2017, 2016 AND 2015
(dollars in millions, except share or per share data or where indicated)

Charter Communications, Inc.
Condensed Consolidating Statement of Cash Flows
For the year ended December 31, 2017
+           
 Non-Guarantor Subsidiaries Guarantor Subsidiaries    
 Charter Intermediate Holding Companies CCO Holdings Charter Operating and Restricted Subsidiaries Eliminations Charter Consolidated
NET CASH FLOWS FROM OPERATING ACTIVITIES$159
 $187
 $(814) $12,422
 $
 $11,954
            
CASH FLOWS FROM INVESTING ACTIVITIES:           
Purchases of property, plant and equipment
 
 
 (8,681) 
 (8,681)
Change in accrued expenses related to capital expenditures
 
 
 820
 
 820
Purchases of cable systems, net
 
 
 (9) 
 (9)
Real estate investments through variable interest entities
 (105) 
 
 
 (105)
Contribution to subsidiaries(115) 
 (693) 
 808
 
Distributions from subsidiaries11,732
 13,488
 9,598
 
 (34,818) 
Other, net
 
 
 (123) 
 (123)
Net cash flows from investing activities11,617
 13,383
 8,905
 (7,993) (34,010) (8,098)
            
CASH FLOWS FROM FINANCING ACTIVITIES:           
Borrowings of long-term debt
 
 6,231
 19,045
 
 25,276
Repayments of long-term debt
 
 (775) (15,732) 
 (16,507)
Borrowings (repayments) loans payable - related parties(234) 
 
 234
 
 
Payment for debt issuance costs
 
 (59) (52) 
 (111)
Purchase of treasury stock(11,715) 
 
 
 
 (11,715)
Proceeds from exercise of stock options116
 
 
 
 
 116
Purchase of noncontrolling interest
 (1,665) 
 
 
 (1,665)
Distributions to noncontrolling interest
 (151) 
 (2) 
 (153)
Contributions from parent
 115
 
 693
 (808) 
Distributions to parent
 (11,732) (13,488) (9,598) 34,818
 
Other, net
 
 
 (11) 
 (11)
Net cash flows from financing activities(11,833) (13,433) (8,091) (5,423) 34,010
 (4,770)
            
NET INCREASE (DECREASE) IN CASH AND CASH EQUIVALENTS(57) 137
 
 (994) 
 (914)
CASH AND CASH EQUIVALENTS, beginning of period57
 154
 
 1,324
 
 1,535
            
CASH AND CASH EQUIVALENTS, end of period$
 $291
 $
 $330
 $
 $621


F- 58


CHARTER COMMUNICATIONS, INC. AND SUBSIDIARIES
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS
DECEMBER 31, 2017, 2016 AND 2015
(dollars in millions, except share or per share data or where indicated)

Charter Communications, Inc.
Condensed Consolidating Statement of Cash Flows
For the year ended December 31, 2016
              
 Non-Guarantor Subsidiaries   Guarantor Subsidiaries    
 Charter Intermediate Holding Companies Safari Escrow Entities CCO Holdings Charter Operating and Restricted Subsidiaries Eliminations Charter Consolidated
NET CASH FLOWS FROM OPERATING ACTIVITIES$(225) $(36) $(463) $(711) $9,476
 $
 $8,041
              
CASH FLOWS FROM INVESTING ACTIVITIES:             
Purchases of property, plant and equipment
 
 
 
 (5,325) 
 (5,325)
Change in accrued expenses related to capital expenditures
 
 
 
 603
 
 603
Purchases of cable systems, net(26,781) (2,022) 
 
 (7) 
 (28,810)
Contribution to subsidiaries(1,013) (478) 
 (437) 
 1,928
 
Distributions from subsidiaries24,552
 26,899
 
 5,096
 
 (56,547) 
Change in restricted cash and cash equivalents
 
 22,264
 
 
 
 22,264
Other, net
 
 
 
 (22) 
 (22)
Net cash flows from investing activities(3,242) 24,399
 22,264
 4,659
 (4,751) (54,619) (11,290)
              
CASH FLOWS FROM FINANCING ACTIVITIES:             
Borrowings of long-term debt
 
 
 3,201
 9,143
 
 12,344
Repayments of long-term debt
 
 
 (2,937) (7,584) 
 (10,521)
Borrowings (repayments) loans payable - related parties
 (300) 553
 (71) (182) 
 
Payment for debt issuance costs
 
 
 (73) (211) 
 (284)
Issuance of equity5,000
 
 
 
 
 
 5,000
Purchase of treasury stock(1,562) 
 
 
 
 
 (1,562)
Proceeds from exercise of stock options86
 
 
 
 
 
 86
Settlement of restricted stock units
 (59) 
 
 
 
 (59)
Purchase of noncontrolling interest
 (218) 
 
 
 
 (218)
Distributions to noncontrolling interest
 (96) 
 
 
 
 (96)
Proceeds from termination of interest rate derivatives
 
 
 
 88
 
 88
Contributions from parent
 1,013
 
 478
 437
 (1,928) 
Distributions to parent
 (24,552) (22,353) (4,546) (5,096) 56,547
 
Other, net
 3
 (1) 
 (1) 
 1
Net cash flows from financing activities3,524
 (24,209) (21,801) (3,948) (3,406) 54,619
 4,779
              
NET INCREASE IN CASH AND CASH EQUIVALENTS57
 154
 
 
 1,319
 
 1,530
CASH AND CASH EQUIVALENTS, beginning of period
 
 
 
 5
 
 5
              
CASH AND CASH EQUIVALENTS, end of period$57
 $154
 $
 $
 $1,324
 $
 $1,535



F- 59


CHARTER COMMUNICATIONS, INC. AND SUBSIDIARIES
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS
DECEMBER 31, 2017, 2016 AND 2015
(dollars in millions, except share or per share data or where indicated)

Charter Communications, Inc.
Condensed Consolidating Statement of Cash Flows
For the year ended December 31, 2015
                
 Non-Guarantor Subsidiaries   Guarantor Subsidiaries      
 Charter Intermediate Holding Companies Safari Escrow Entities CCO Holdings Charter Operating and Restricted Subsidiaries Unrestricted Subsidiary Eliminations Charter Consolidated
NET CASH FLOWS FROM OPERATING ACTIVITIES:$(1) $(5) $(192) $(663) $3,275
 $(55) $
 $2,359
                
CASH FLOWS FROM INVESTING ACTIVITIES:               
Purchases of property, plant and equipment
 
 
 
 (1,840) 
 
 (1,840)
Change in accrued expenses related to capital expenditures
 
 
 
 28
 
 
 28
Contribution to subsidiaries(20) (90) 
 (46) (24) 
 180
 
Distributions from subsidiaries26
 376
 
 715
 
 
 (1,117) 
Change in restricted cash and cash equivalents
 
 (18,667) 
 
 3,514
 
 (15,153)
Other, net
 (55) 
 
 (12) 
 
 (67)
Net cash flows from investing activities6
 231
 (18,667) 669
 (1,848) 3,514
 (937) (17,032)
                
CASH FLOWS FROM FINANCING ACTIVITIES:               
Borrowings of long-term debt
 
 21,790
 2,700
 1,555
 
 
 26,045
Repayments of long-term debt
 
 (3,500) (2,598) (1,745) (3,483) 
 (11,326)
Borrowings (repayments) loans payable - related parties
 
 581
 (18) (563) 
 
 
Payment for debt issuance costs
 
 (12) (24) 
 
 
 (36)
Purchase of treasury stock(38) 
 
 
 
 
 
 (38)
Proceeds from exercise of options and warrants30
 
 
 
 
 
 
 30
Contributions from parent
 95
 
 15
 46
 24
 (180) 
Distributions to parent
 (321) 
 (81) (715) 
 1,117
 
Net cash flows from financing activities(8) (226) 18,859
 (6) (1,422) (3,459) 937
 14,675
                
NET INCREASE (DECREASE) IN CASH AND CASH EQUIVALENTS(3) 
 
 
 5
 
 
 2
CASH AND CASH EQUIVALENTS, beginning of period3
 
 
 
 
 
 
 3
                
CASH AND CASH EQUIVALENTS, end of period$
 $
 $
 $
 $5
 $
 $
 $5



F- 60