UNITED STATES
SECURITIES AND EXCHANGE COMMISSION
Washington, D.C. 20549

Form 10-K

______________________________________________________________________________
(Mark One)
xANNUAL REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934
For the fiscal year ended December 31, 20172020
or
¨TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934
For the transition period from              to             .
Commission File No.: 000-50171

_______________________________________________________________________________
Travelzoo
(Exact name of registrant as specified in its charter)

________________________________________________________________________________
DELAWAREDelaware36-4415727
(State or other jurisdiction of

incorporation or organization)
(I.R.S. employer

identification no.)
590 Madison Avenue, 37th35th Floor
New York, New York
10022
(Address of principal executive offices)(Zip code)
Registrant’s telephone number, including area code: (212) 484-4900


SECURITIES REGISTERED PURSUANT TO SECTION 12(b) OF THE ACT:
NONE
Title of each classTrading Symbol(s)Name of each exchange on which registered
Common Stock, $0.01 par valueTZOOThe NASDAQ Stock Market
SECURITIES REGISTERED PURSUANT TO SECTION 12(g) OF THE ACT:
Common Stock, $0.01 Par Value
(Title of Class) None
_________________________________________________________________________________ 

Indicate by check mark if the Registrant is a well-known seasoned issuer, as defined in Rule 405 of the Securities Act.    Yes  ¨    No  x


Indicate by check mark if the Registrant is not required to file reports pursuant to Section 13 or Section 15(d) of the Act.    Yes  ¨    No  x
Indicate by check mark whether the Registrant (1) has filed all reports required to be filed by Section 13 or 15(d) of the Securities Exchange Act of 1934 during the preceding 12 months (or for such shorter period that the Registrant was required to file such reports), and (2) has been subject to such filing requirements for the past 90 days.    Yes  x    No  ¨
Indicate by check mark whether the Registrantregistrant has submitted electronically and posted on its corporate website, if any, every Interactive Data File required to be submitted and posted pursuant to Rule 405 of Regulation S-T (§ 232.405 of this chapter) during the preceding 12 months (or for such shorter period that the registrant was required to submit and post such files).  Yes  x    No  ¨
    
Indicate by check mark if disclosure of delinquent filers pursuant to Item 405 of Regulation S-K is not contained herein, and will not be contained, to the best of Registrant’s knowledge, in definitive proxy or information statements incorporated by reference in Part III of this Form 10-K or any amendment to this Form 10-K. x
Indicate by check mark whether the Registrantregistrant is a large accelerated filer, an accelerated filer, a non-accelerated filer, or a smaller reporting company, or an emerging growth company. See the definitions of “large accelerated filer,” “accelerated filer”filer,” “smaller reporting company,” and “smaller reporting“emerging growth company” in Rule 12b-2 of the Exchange Act. (Check one):
Large accelerated filerAccelerated filer
Large accelerated filer¨Accelerated filerx
Non-accelerated filer
¨  (Do not check if a smaller reporting company)
Smaller reporting company¨
Emerging growth company
If an emerging growth company, indicate by check mark if the registrant has elected not to use the extended transition period for complying with any new or revised financial accounting standards provided pursuant to Section 13(a) of the Exchange Act.
Indicate by check mark whether the registrant has filed a report on and attestation to its management’s assessment of the effectiveness of its internal control over financial reporting under Section 404(b) of the Sarbanes-Oxley Act (15 U.S.C. 7262(b)) by the registered public accounting firm that prepared or issued its audit report.
Indicate by check mark whether the Registrant is a shell company (as defined in Rule 12b-2 of the Exchange Act).    Yes  ¨   No  x


As of June 30, 2017,2020, the aggregate market value of voting stock held by non-affiliates of the Registrant, based upon the closing sales price for the Registrant's common stock, as reported on the NASDAQ Global Select Market, was $60,608,896.$38,309,000.
The number of shares of the Registrant's common stock outstanding as of February 9, 2018March 19, 2021 was 12,461,55311,498,833 shares.
 
DOCUMENTS INCORPORATED BY REFERENCE


Portions of the Registrant's Proxy Statement for its 20182021 Annual Meeting of Stockholders are incorporated by reference in this Form 10-K in response to Part III, Items 10, 11, 12, 13, and 14.





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Table of Contents
TRAVELZOO
Table of Contents
 
PART IPage
PART II
PART III
PART IV
 

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PART I
Forward-Looking Statements
The information in this report contains forward-looking statements within the meaning of Section 27A of the Securities Act of 1933, as amended, and Section 21E of the Securities Exchange Act of 1934, as amended. Such statements are based upon current expectations, assumptions, estimates and projections about Travelzoo and our industry. These forward-looking statements are subject to the many risks and uncertainties that exist in our operations and business environment that may cause actual results, performance or achievements of Travelzoo to be different from those expected or anticipated in the forward-looking statements. Any statements contained herein that are not statements of historical fact may be deemed to be forward-looking statements. For example, words such as “may”, “will”, “should”, “estimates”, “predicts”, “potential”, “continue”, “strategy”, “believes”, “anticipates”, “plans”, “expects”, “intends”, and similar expressions are intended to identify forward-looking statements. Travelzoo's actual results and the timing of certain events could differ significantly from those anticipated in such forward-looking statements. Factors that might cause or contribute to such a discrepancy include, but are not limited to, those discussed elsewhere in this report in Part I Item 1A and the risks discussed in our other Securities and Exchange Commission (“SEC”) filings. The forward-looking statements included in this report reflect the beliefs of our management on the date of this report. Travelzoo undertakes no obligation to update publicly any forward-looking statements for any reason, even if new information becomes available or other circumstances occur in the future.
Item 1. Business
Overview
Travelzoo® providesis a global Internet media company. We provide our 2830.2 million members insider deals and one-of-a-kind experiences personally reviewed by one of our deal experts around the globe. With more than 25 offices worldwide, weWe have our finger on the pulse of outstanding travel, entertainment, and lifestyle experiences. For over 1520 years we have worked in partnership with more than 2,0005,000 top travel suppliers—our long-standing relationships give Travelzoo members access to the very bestirresistible deals.
Travelzoo (the “Company” or "we") attracts a high-quality audience of travel and leisure enthusiasts across multiple digital platforms, including e-mail,email, web, social media and mobile applications. Our e-mailinsider deals and email newsletters are published in 11 countriesby Travelzoo and its licensees worldwide. Travelzoo’sThe Travelzoo website is visited by 9.03.3 million to 11.9 million unique visitors each month. We also reach an audience of millions of Internet users each month via the Travelzoo Network, a network of websites that syndicate our deal content including The Los Angeles Times and The Chicago Tribune. We have over 4.14.0 million followers on Facebook, Instagram, and Twitter. Our Apple and Android mobile applications have been downloaded 5.56.8 million times.
Our publications and products include the Travelzoo websiteswebsite (travelzoo.com), the Travelzoo iPhone and Android apps, the Travelzoo Top 20 e-mail20® email newsletter, the Newsflash email alert service, and the Newsflash e-mail alert service. We operate the Travelzoo Network, a network of third-party websites that list deals published by Travelzoo.. Our Travelzoowebsite includes Local Deals and Getaway Getaways listings that allow our members to purchase vouchers for deals from local businesses such as spas, hotels and restaurants.
We receivealso license the use of these products and our intellectual property in various countries in Asia Pacific, including but not limited to Australia, Japan, Hong Kong and China. We are also the majority shareholder of JFC Travel Group Co. (“Jack’s Flight Club”), which operates Jack’s Flight Club.
As of December 31, 2020, we had 30.2 million members worldwide. In Europe, the unduplicated number of Travelzoo members was 8.7 million as of December 31, 2020, down 4% from December 31, 2019. In North America, the unduplicated number of Travelzoo members was 16.3 million as of December 31, 2020, down 8% from December 31, 2019. On March 15, 2021, Travelzoo added more than 2 million new members in the U.S. from a percentagedirect competitor from Europe exiting the U.S. market. Jack’s Flight Club had 1.7 million subscribers as of the face value of the voucherDecember 31, 2020, up 6% from the local businesses.December 31, 2019.
More than 2,000than 5,000 companies useuse our services, including Air France, Air New Zealand, British Airways,Air Tahiti Nui, Alaska Airlines, Cathay Pacific Airways, Ctrip,Club Med, Emirates, Etihad, Expedia,Exoticca, Fairmont Hotels and Resorts, Gate 1 Travel, Hawaiian Airlines, Hilton Hotels & Resorts, Hyatt Corporation, Icelandair, InterContinental Hotels Group, JPB Corporation, Lufthansa, Key Tours International,Lion World Travel, Myrtle Beach Area Conventions & Visitors Bureau, Princess Cruises, Royal Caribbean, Singapore Airlines, Starwood Hotels & Resorts Worldwide and United Airlines.
Our
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Revenues from the Travelzoo brand and business are generated primarily from advertising fees from two categories of revenue: Travel and Local. The “Travel” category consists of advertising or publishing revenues, are advertising revenues, consisting primarily of(a) listing fees paid by travel entertainment and local businesses to advertisecompanies for the publishing of their offers on Travelzoo'sTravelzoo’s media properties.properties and (b) commission from the sale of Getaways vouchers. Listing fees are based on audience reach, placement, number of listings, number of impressions, number of click-throughs, number of referrals, or percentageclicks, and actual sales. For publishing revenue, we recognize revenue upon delivery of the face valueemails and delivery of vouchers sold. Insertion orders are typicallythe clicks, over the period of the placement of the advertising. The "Local" category consists of publishing revenue for periods between one monthnegotiated high-quality deals from local businesses, such as restaurants, spas, shows, and twelve monthsother activities and are not automatically renewed. Merchant agreements for includes Local Deals vouchers and Getaway advertisers entertainment offers. Jack’s Flight Club revenue is generated from paid subscriptions by members. Subscription options are typicallyquarterly, semi-annually, and annually. We recognize the revenue monthly pro rata over the subscription period.
In March 2020, Travelzoo exited its loss-making Asia Pacific business. The Company’s Asia Pacific business was classified as discontinued operations at March 31, 2020. Prior periods have been reclassified to conform with the current presentation. On June 16, 2020, in connection with its Asia Pacific exit plan, the Company completed a sale of 100% of the outstanding capital stock of Travelzoo Japan K.K, a stock company organized under the laws of Japan (“Travelzoo Japan”), to Mr. Hajime Suzuki, the former General Manager of Travelzoo in Japan (the "Japan Buyer") for twelve monthsconsideration of 1 Japanese Yen. The Company recorded approximately $128,000 loss upon disposal of Japan in the Consolidated Financial Statements in 2020. The parties also entered into a License Agreement, whereby Travelzoo Japan obtained a license to use the intellectual property of Travelzoo exclusively in Japan in exchange for quarterly royalty payments based on net revenue over a five (5) year term, with an option to renew. The Company recorded royalties from Travelzoo Japan on a one-quarter lag basis and aredid not automatically renewed.recognize any royalties in 2020. An interest free loan was provided to the Japan Buyer for JPY 46 million (approximately $430,000) to be repaid over three (3) years which the Company recorded as other assets on the consolidated balance sheet as of December 31, 2020. Additionally, on August 24, 2020, the Company completed a sale of 100% of the outstanding capital stock of Travelzoo (Singapore) Pty Ltd, a limited company organized under the laws of Singapore (“Travelzoo Singapore”), to an unaffiliated entity, Finest Hotels Pty Ltd d/b/a Travelzoo, a limited company organized under the laws of Australia (“AUS Buyer”), which is fully owned by Mr. Julian Rembrandt, the former General Manager of Travelzoo in South East Asia and Australia for consideration of 1 Singapore Dollar. The parties also entered into a License Agreement, whereby the AUS Buyer obtained a license to use the intellectual property of Travelzoo exclusively in Australia, New Zealand and Singapore and non-exclusively in China and Hong Kong for quarterly royalty payments based upon net revenue over a five (5) year term, with an option to renew. There was no gain or loss from the sale of Travelzoo Singapore. The Company recorded royalties from Travelzoo Singapore on a one-quarter lag basis and did not recognize any royalties in 2020. Under the licensing agreements, Travelzoo's existing members in Australia, Japan, China, Hong Kong, New Zealand, and Singapore will continue to be owned by Travelzoo as the licensor.

The Company previously held a minority share equivalent to 33.7% in weekengo GmbH ("WeGo"), which the Company sold to trivago N.V. (“trivago”) on December 23, 2020. The original investment agreement with WeGo was executed in April 2018 (the “Original Investment Agreement”). At that time, Travelzoo invested $3.0 million in WeGo for a 25% ownership interest. In April 2019, the Company invested an additional $673,000 in WeGo, which increased the Company's ownership interest to 26.6%. In February 2020, Travelzoo signed an amended investment agreement (the “Investment Agreement”) with WeGo, whereby the Company received additional shares (resulting in ownership of 33.7%) and in exchange, agreed to invest an additional $1.7 million if and when WeGo met certain performance targets. In connection with the Original Investment Agreement, WeGo agreed to spend approximately $2.0 million with the Company in marketing pursuant to an Insertion Order (the “Insertion Order”) and in connection with the Investment Agreement, WeGo agreed to spend an additional $1.8 million in marketing, once the additional payment was made by the Company (the “Second Insertion Order”).
DuringThe Company accounted for this private company investment using the equity method of accounting by recording its share of the results of WeGo in “Other income (expense)”, net on a one-quarter lag basis. In accounting for the initial investment, the Company allocated $1.0 million of its purchase price to tangible assets and allocated approximately $485,000 of the purchase price to technology-related intangible assets to be amortized over a 3-year life. The remaining $1.5 million of the purchase price was allocated to goodwill.
As of the date of the transaction with trivago, WeGo had not achieved the necessary performance targets. As part of the Share Purchase Agreement, by and among Travelzoo (Europe) Limited, trivago, and the other shareholders of WeGo (the “trivago SPA”), the obligation of any additional payment by the Company was terminated. Per the trivago SPA, the Company sold all of its shares in WeGo to trivago for a total purchase price of approximately $2.9 million, of which $213,000 was placed in escrow for one year. WeGo agreed to pay in a lump sum the remaining amount outstanding pursuant to the Insertion Order of approximately $200,000. The payment was made in the first quarter of 2017,2021. The Second Insertion Order and obligation for additional payments from WeGo for marketing were terminated. The Company acquired the domain name and trademark “weekend.com” in 2005 which was amortized over five years. Concurrently with the sale of the shares, the Company discontinuedalso sold the operationsdomain name and trademark “weekend.com” to trivago in exchange for a payment of its SuperSearch$822,000.
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In January 2020, Travelzoo acquired a majority stake in Jack’s Flight Club, which operates Jack’s Flight Club, a subscription service that provides members with information about exceptional airfares. As of December 31, 2020, Jack’s Flight Club had 1.7 million subscribers. Jack’s Flight Club’s revenues are generated by subscription fees paid by members. In June 2020, the Company renegotiated certain aspects of that certain Stock Purchase Agreement, dated as of January 13, 2020 (the “SPA”), by and Fly.com products to focus on its global Travelzoo® brandamong Travelzoo, Jack’s Flight Club and reflected the revenuessellers party thereto (the “Sellers”) with the Sellers and expenses for these products as discontinued operations, net of taxes,reached a settlement for the currentoutstanding Promissory Notes, dated as of January 13, 2020, by and prior periods presented.between Travelzoo and each Seller (the “Promissory Notes”). See Note 11 to3 to the accompanying consolidated financial statements for further information.

On April 24, 2020 and May 5, 2020, the Company received $3.1 million and $535,000, respectively, pursuant to loans under the Paycheck Protection Program (the “PPP”) of the Coronavirus Aid, Relief, and Economic Security Act (“CARES Act”) administered by the Small Business Association. The loans have a maturity of two (2) years from the disbursement of the funds and an annual interest rate of 1%. The Company intends to use the funds from these loans only for the purposes included in the PPP, including payroll, employee benefits, and rent, and also intends to apply for forgiveness of a portion of the loans in compliance with the CARES Act.


We haveHistorically, the Company managed its business geographically and operated in three operatingreportable segments based on geographic regions:including Asia Pacific, Europe and North America. In 2020, the Company classified the results of its Asia Pacific segment as discontinued operations in its consolidated financial statements for current and prior periods presented. On January 13, 2020, Travelzoo agreed to the SPA with the Sellers of Jack’s Flight Club to purchase 60% of the Shares. Upon acquisition, the Company's chief operating decision maker reviewed and evaluated Jack's Flight Club as a separate segment. The Company currently has three reportable operating segments: Travelzoo North America, Travelzoo Europe and Jack’s Flight Club. Travelzoo North America consists of ourthe Company’s operations in Australia, China, Hong Kong, Japan, Taiwan,Canada and Southeast Asia.the U.S. Travelzoo Europe consists of ourthe Company’s operations in France, Germany, Spain, and the U.K. North AmericaJack’s Flight Club consists of our operations in Canadasubscription revenue from premium members to access and the U.S.receive flight deals from Jack’s Flight Club via email or via Android or Apple mobile applications. For the year ended December 31, 2017, Asia Pacific2020, Travelzoo North America operations were 65% of revenues, Travelzoo Europe operations were 28% of revenues and Jack’s Flight Club operations were 7% of revenues, European operations were 32% of revenues and North American operations were 61% of ourour total revenues. Financial information with respect to our business segments and certain financial information about geographic areas appears in Note 1012 to the accompanying consolidated financial statements.
Our principal business office is located at 590 Madison Avenue, 37th35th Floor, New York, New York 10022.
Ralph Bartel, who founded Travelzoo and who is a Directorthe Chairman of the Board of Directors of the Company, is the sole beneficiary of the Ralph Bartel 2005 Trust, which is the controlling shareholder of Azzurro Capital Inc. ("Azzurro"). As of December 31, 2017,2020, Azzurro is the Company's largest stockholder, holding approximately 57.8%40% of the Company's outstanding shares.
As of December 31, 2017,2020, there were 12,461,553 shareswere 11,364,689 shares of common stock outstanding.
Travelzoo is listed on the NASDAQ Global Select Market under the symbol “TZOO.”
Our Industry
The global outbreak of coronavirus (COVID-19) in 2020 is having an unprecedented impact on the global travel and hospitality industries, including severely restricting travel, dining and activities (through border closures, quarantine and stay-at-home requirements, travel restrictions, limited operations of restaurants, spas, hotels, airlines and travel agencies), as well as the level of economic activity around the globe. According to the World Trade & Tourism Council (WTCC), the global Travel & Tourism industry produced $8.9 trillion in value (10.3% of GDP) for the total global economy in 2019, and the adverse impact of COVID on the Travel and Tourism industry is expected to be $1.4 trillion in 2020 based on WTCC's June 2020 report.
As the Company and many of our advertisers are part of the global travel and hospitality industries, the measures implemented to contain COVID have had, and are expected to continue to have, a significant negative effect on our business. Many of the Company's advertising partners paused, canceled, and/or stopped advertising with the Company. Additionally, there has been a significant level of cancellations for the Company's hotel partners and travel package partners as well as refund requests for our vouchers with the Company’s hotel, restaurant and spa partners. The Company has modified its policies, particularly with our vouchers, to extend expiration dates and to allow for full refundability and have received positive feedback from our members. The Company will continue to adopt new policies as the situation evolves.
Our mission is to provide our audience with the highest quality information about the best travel, entertainment and local deals. Our revenues are generated from advertising fees. According to Zenith Media's forecast in July 2020, global advertising expenditure will shrink 9.1% to $572 billion due to the COVID pandemic in 2020, grow 5.8% to reach $606 billion in 2021 and
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$636 billion in 2022. We believe there is a sizable travel and entertainment industry in which we participate in that provides an opportunity to find high quality deals for our members and users. According to the World Trade & Tourism Council, global Travel & Tourism produced $7.6 trillion in value (10.2% of global GDP) for the global economy in 2016 and spending on leisure travel is expected to rise by 4.1% per year to $5,917.7 billion in 2027.members. Based upon this outlook for the travel industry, we believe that we are well positioned with our operations in Asia, Europe and North America to capture high quality deals for our members and users.members.
While our mission is to provide our audience withAside from the highest quality information about the best travel, entertainment and local deals, our revenues are generated fromglobal drop of advertising fees. According to Zenith Media (Publicis Media), global advertising expenditure is expected to grow 4.1%spending in 2018 and reach a total spend of $578 billion by the end of 2018. Digital2020, digital advertising is expected to grow 10% per year between 2017 andfrom 2019 to 2020. By 2020,According to Zenith Media, digital advertising is forecastexpected to account for 44%51% of global advertising spend.spending in 2020, more than half of total global advertising spending for the first time. In addition, according to the Kelsey Group's (BIA/Kelsey) new U.S. Local Media Forecast 2017,2021, BIA/Kelsey forecasts total local advertising spending to reach $151.2be $134 billion in 2018.2020, $138 billion in 2021, and to recover to pre-COVID 19 level in 2022. Digital advertising spending continues to increase its share of total local advertising spending by 3.7 percent from 2020 to 2021, growing from $31.7to $62 billion (23%) in 2014 to $52.7 billion (33.2%) in 2018.2021. We believe that traditional media outlets such as newspapers, television and radio continue to be another medium for travel, entertainment and local businesses to advertise their offers, though the percentage spent on advertising in these traditional media outlets is decreasing. In addition, the continued rise in smart phones has changed the business rules for online marketing, with the consumption of online advertising rapidly moving to mobile devices.
We believe that several factors are causing and will continue to cause travel, entertainment and local businesses to increase their spending on Internet and mobile advertising of offers:
The Internet Is Consumers' Preferred Information Source.Source. Market research shows that the Internet has become consumers' preferred information source for travel.
Benefits of Internet Advertising vs. Print, TV and Radio Advertising. Internet advertising provides advertisers advantages compared to traditional advertising. These advantages include real-time listings, real-time updates, and performance tracking. See “Benefits to Travel, Entertainment and Local Businesses” below.
New Advertising Opportunities. The Internet allows advertisers to advertise their sales and specials in a fast, flexible, and cost-effective manner that has not been possible before.
Suppliers Selling Directly. We believe that many travel suppliers prefer to sell directly to consumers through suppliers' websites versus selling through travel agents. Internet advertising attracts consumers to suppliers' websites.
Growth of Mobile Advertising. Mobile advertising extends our products and services by providing mobile-specific features to mobile device users. MobileAs advertisers continue to shift budgets to mobile advertising, is still in its early stage, though mobile devices are quickly becoming the world's newest gateway for information. We are focusedwe continue to focus on developing easy-to-use mobile applications to help advertisers extend their reach, help create revenue opportunities for our advertisers, and deliver relevant and useful ads to users on the go. We continue to invest in improving users' access to our services through such devices.
Challenges Travel, Entertainment and Local Businesses Face and Limitations of Newspaper, TV and Radio Advertising
We believe that travel, entertainment and local businesses often face the challenge of being able to effectively and quickly market and sell their excess inventory (i.e. airline seats, hotel rooms, cruise cabins, theater seats, spa appointments or restaurant

seats that are likely to be unfilled). The success of marketing excess inventory can have a substantial impact on a company's profitability. Almost all costs of these services are fixed. That is, the costs do not vary significantly with sales. A relatively small amount of unsold inventory can have a significant impact on the profitability of a company.
We believe that travel, entertainment and local businesses need a fast, flexible, and cost-effective solution for marketing excess inventory. The solution must be fast, because services are a quickly expiring commodity. The period between the time when a company realizes that there is excess inventory and the time when the service has become worthless is very short. The solution must be flexible, because the demand for excess inventory is difficult to forecast. It is difficult for travel, entertainment and local businesses to price excess inventory and to forecast the marketing effort needed to sell excess inventory. The marketing must be cost-effective, because excess inventory is often sold at highly discounted prices, which lowers margins.
We believe that newspaper, TV and radio advertising, with respect to advertising excess inventory, suffers from a number of limitations which do not apply to the Internet:
typically, ads must be submitted 2 to 5 days prior to the publication or airing date, which makes it difficult to advertise last-minute inventory;
once an ad is published, it cannot be updated or deleted when an offer is sold out;
once an ad is published, the company cannot change a price or offer;
in many markets, the small number of newspapers, television companies, radio stations and other print media reduces competition, resulting in high rates for traditional advertising; 
offline advertising does not allow for detailed performance tracking; and
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creative content can be very expensive to develop.
Our Products and Services
We provide airlines, hotels, cruise lines, vacation packagers, other travel suppliers, entertainment and local businesses with a fast, flexible, and cost-effective way to reach millions of Internet users. Our publications include the Travelzoo websites,website, the Travelzoo Top 20 e-mailemail newsletter, the Newsflash e-mail email alert service, and the Local Deals and Getaway e-mailGetaways email alert services.services and Jack's Flight Club newsletter. We also operate the Travelzoo Network, a network of third-party websites that list deals published by Travelzoo. While our products provide advertising opportunities for travel, entertainment and local businesses, they also provide Internet users with a free source of information on current sales and specials from thousands of travel, entertainment and local businesses.
As travel, entertainment and local businesses increasingly utilize the Internet to promote their offers, we believe that our products will enable them to take advantage of the lower cost and real-time communication enabled by the Internet. Our listing management software allows our advertisers to add, update, and delete special offer listings on a real-time basis. Our software also provides our advertisers with real-time performance tracking, enabling them to optimize their marketing campaigns. Mobile advertising extends our products and services by providing mobile-specific features to mobile device users. We are focused on developing easy-to-use mobile applications to help advertisers extend their reach, help create revenue opportunities for our customers, and deliver relevant and useful ads to users on the go. We continue to invest in improving users' access to our services through such devices. In addition, we continue to develop our hotel booking platform, which enables our users to more easily book hotel stays using our hotel deals presented on our website and mobile devices.



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The following table presents an overview of our products:
Product
 
Content
 
Publication
Schedule
 
Reach/Usage*
 
Advertiser Benefits
 
Consumer Benefits
 
Travelzoo websiteswebsiteWebsitesWebsite available in the U.S., Australia, Canada, China, France, Germany, Singapore, Spain, and the U.K., as well as via licensees in Australia, China, Hong Kong and Japan, listing thousands of outstanding sales and specials from more than 2,0005,000 travel, entertainment and local businesses24/79.03.3 million to 11.9 million unique visitors per monthBroad reach, sustained exposure, targeted placements by destination and travel segment24/7 access to deals, ability to search and browse by destination or keyword
Travelzoo Top 20Popular e-mailemail newsletter listing 20 of the week's most outstanding dealsWeekly28.028.5 million membersMass “push” advertising vehicle to quickly stimulate incremental travel and entertainment purchasesWeekly access to 20 outstanding, handpicked deals chosen by our deal experts from among thousands
NewsflashRegionally-targeted e-mailemail alert service with a single time-sensitive and newsworthy travel and entertainment offer
Within two

hours of an

offer being

identified
26.022.5 million membersRegional targeting, 100% share of voice for advertiser, flexible publication scheduleBreaking news offers delivered just-in-time
Local Deals and GetawayLocally-targeted e-mailemail alert service with a single time-sensitive and newsworthy offer, including vouchers from local merchants such as spas, hotels and restaurants
Twice per

week in

active

markets
15373 local marketsLocal targeting by zip code,100% share of voice for the local businesses, flexible publication scheduleBreaking news offers delivered just-in-time
Travelzoo NetworkA network of third-party websites that list outstanding deals published by Travelzoo24/7Over 400300 third-party websitesDrives qualified users with substantial distribution beyond the Travelzoo audienceContextually relevant travel deals that have been handpicked and professionally reviewed by our deal experts
Travelzoo Mobile Applicationsmobile applicationsiPhone and Android applications that allow users to discover the best Travel, Entertainmenttravel, entertainment and Local Deals.local deals.On-demand5.56.8 million downloadsAllows travel, entertainment and local deals advertisers to reach our audience that is on the go.24/7 access to travel, entertainment and local deals for consumers that are on the go.
Jack's Flight Club WebsiteWebsite available in the U.S, U.K, Germany, Netherlands, Luxemburg, Norway, Sweden, Denmark, Belgium, listing up to date cheap flight deals to paying members.24/7342,000 visitors per monthN/A24/7 access to deals, travel advice and guides. Ability to change user settings.
Jack's Flight Club mobile applicationApp available in the U.S, U.K, Germany, Netherlands, Luxemburg, Norway, Sweden, Denmark, Belgium, listing up to date cheap flight deals to paying members.1 - 12 per week depending on membership level and region90,000 install base iOS/Android, 76,000 sessions a month.N/ATimely alerts and push notifications of new deals, 24/7 access to deals, ability to change user settings
Jack's Flight Club NewslettersRegionally targeted newsletter alerting of outstanding cheap flight deals and including articles about travel destinations and other newsworthy travel content. Newsletter includes paid and unpaid subscribers.1 - 12 per week depending on membership level and region3 million emails a week to 1.7 million subscribersN/ABreaking news offers and travel advice delivered just-in-time
 
*
For Travelzoo websites, reach information is based on data from Google Analytics. For Top 20, Newsflash, Local Deals and Getaway, Travelzoo Network and Travelzoo mobile applications, reach/usage information is based on internal Travelzoo statistics as of December 31, 2017.
*    For the Travelzoo website, reach information is based on data from Google Analytics. For Top 20, Newsflash, Local Deals and Getaway, Travelzoo Network and Travelzoo mobile applications, reach/usage information is based on internal Travelzoo statistics as of December 31, 2020. For Jack’s Flight Club, reach/usage information is based on internal Jack’s Flight Club statistics as of December 31, 2020.
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Our Audience
We attract a high-quality audience of travel and leisure enthusiasts across multiple digital platforms, including e-mail,email, web, social media and mobile apps.applications. We inform our audience about travel, entertainment and local deals available at over 2,0005,000 companies. Our e-mailinsider deals and email newsletters are published in 11 countriesby Travelzoo and its licensees worldwide. Travelzoo’sTravelzoo’s website is visited by 9.03.3 million to 11.9 million unique visitors each month. We reach an audience of millions of Internet users each month via the Travelzoo Network, a network of websites that syndicate our deal content, including The Los Angeles Times and The Chicago Tribune. We have over 4.14.0 million followers on Facebook and Twitter.Our mobile applications have been downloaded 5.56.8 million times.

Benefits to Travel, Entertainment and Local Businesses
Our advertisers benefit from accessing our large high-quality audience. Due to the nature of our content, we attract an older, wealthier demographic who have a strong interest in travel and leisure.
Key features of our solution for travel and entertainment companies include:
Real-Time Listings of Special Offers. Our technology allows travel and entertainment companies and local businesses to advertise special offers on a real-time basis.
Real-Time Updates. Our technology allows travel and entertainment companies to update their listings on a real-time basis.
Real-Time Performance Reports. We provide travel and entertainment companies with real-time tracking of the performance of their advertising campaigns. Our solution enables travel and entertainment companies to optimize their campaigns by removing or updating unsuccessful listings and further promote successful listings.
Access to Millions of Consumers.Consumers and Access to Local Consumers for Local Businesses. We provide travel and entertainment companies fast access to over 2830 million travel shoppers.
Global Reach. We offer access to Internet users in Australia, Canada, China, France, Germany, Hong Kong, Japan, Southeast Asia, Spain, Taiwan, the U.K and U.S.
Key features of our solution for local businesses include:
Real-Time Listings of Special Offers. Our technology allows local businesses to advertise special offers on a real-time basis.
Real-Time Performance Reports. We provide local businesses with real-time tracking of the performance of their advertising campaigns.
Access to Local Consumers. Travelzoo members submit their zip code to Travelzoo when they join Travelzoo. As a result, we are able to send Local Dealsto members who live or work near the local businesses.
Consumers. We provide travel and entertainment companies fast access to over 30 million travel shoppers.
Global Reach. We offer access to Internet users in Canada, France, Germany, Spain, the U.K and U.S.
Benefits to Consumers
Our The Travelzoo websites, website, Travelzoo Top 20 e-mail email newsletter, Newsflash, Local Deals, Getaway, and the Travelzoo Network, provide consumers information on current offers at no cost to the consumer. Key features of our products include:
Aggregation of Special Offers from Many Companies. Our The Travelzoo websiteswebsite and our Travelzoo Top 20 e-mail newsletteremail newsletters aggregate information on current offers specially negotiated by our Travelzoo deal experts for Travelzoo members from more than 2,0005,000 travel, entertainment and local businesses. This saves the consumer time when searching for travel, entertainment and local deals, sales and specials.
It also gives the consumer piece of mind that the offers provided by Travelzoo are best-in-market.
Current Information. Compared to newspaper, TV or radio advertisements, we provide consumers more current information, since our technology enables travel, entertainment and local businesses to update their listings on a real-time basis.
Reliable Information. We operate a Test Booking Center to check the availability of travel, entertainment and local dealsbefore publishing.
Best-in-Market Offers. Travelzoo employees are trained to research and ensure that any offer advertised through Travelzoo on any of Travelzoo’s products is the best offer currently in the market. Travelzoo will only run offers and advertisements that meet its high standards for quality.
Growth Strategy
Our growth strategy relies on building a travel and lifestyle brand with a large, high-quality user base and offering our users products that keep pace with consumer preference and technology, such as the trend towards mobile usage by consumers.
Building a travel and lifestyle brand with a large, high-quality user base. We believe that it is essential to establish a strong brand with a large, high-quality user base within the travel, entertainment and local industries we serve. We currently utilize online marketing and direct marketing to promote our brand to consumers. We utilize sponsorships at industry conferences and public relations to promote our brand. We believe that high-quality content attracts a high-quality user base.  
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Offering products that keep pace with consumer preference and technology. We believe it is important to grow engagement of our user base, by offering products that deliver high-quality deals with exceptional value and expanding our product offering over time to address frequent travel and leisure needs, including the desire to access our content via mobile devices and to search and book hotels via a hotel booking platform.

need.
Advertisers
As of December 31, 2017,2020, our advertiser base included more than 2,0005,000 travel, entertainment and local businesses, including airlines, hotels, cruise lines, vacations packagers, tour operators, destinations, car rental companies, travel agents, theater and performing arts groups, restaurants, spas, and activity companies. Some of our advertisers are:
Air FranceHawaiian Airlines
Air New ZealandHilton Hotels & Resorts
Air Tahiti NuiHyatt Corporation
Alaska AirlinesIcelandair
Cathay Pacific AirwaysInterContinental Hotels Group
Air New ZealandClub MedJPB Corporation
British AirwaysLion World Travel
Cathay Pacific AirwaysEmiratesLufthansaMyrtle Beach Area Conventions & Visitors Bureau
CtripEtihadNexus HolidaysPrincess Cruises
EmiratesExoticcaPrincess CruisesSingapore Airlines
EtihadRoyal Caribbean
ExpediaSingapore Airlines
Fairmont Hotels and ResortsStarwood Hotels & Resorts Worldwide
Hawaiian AirlinesGate 1 TravelTourism Australia and Tourism Ireland
Hilton Hotels & ResortsUnited Airlines
As discussed in Note 1012 to the accompanying consolidated financial statements, we did not have any advertisers that accounted for 10% or more of our total revenues during the years ended December 31, 2017, 20162020 and 2015.2019. The agreements with certain advertisers are in the form of multiple insertion orders and merchant agreements from groups of entities under common control.
In 2017,2020, Travelzoo North America operations were 65% of revenues, Travelzoo Europe operations were 28% of revenues and Jack’s Flight Club operations were 7% of our total revenues were generated from our Asia Pacific operations, 32% of our total revenues were generated from our European operations and 61% of our total revenues were generated from our North American operations.revenues. See Note 1012 to the accompanying consolidated financial statements.
Sales and Marketing
As of December 31, 2017,2020, our advertising sales force and sales support staff consisted of 149 71employees worldwide.
We currently utilize online marketing and direct marketing to promote our brand to consumers. In addition, we utilize an online marketing program to acquire new members for our e-mailemail publications. We believe that we build brand awareness by product excellence that is promoted by word-of-mouth. We utilize sponsorships at industry conferences and public relations to promote our brands.
Technology
We have designed our technology to serve a large volume of Web traffic and send a large volume of e-mailsemails in an efficient and scalable manner.
We co-locate our production servers with Equinix, Inc. (“Equinix”), a global provider of hosting, network, and application services. Equinix's facilities include features such as power redundancy, multiple egress and peering to other ISPs, fire suppression and access to our own separate physical space. We believe our arrangements with Equinix will allow us to grow without being limited by our own physical and technological capacity, and will also provide us with sufficient bandwidth for our anticipated needs. Because of the design of our websites, our users are not required to download or upload large files from or to our websites, which allows us to continue increasing the number of our visitors and page views without adversely affecting our performance or requiring us to make significant additional capital expenditures.     
Competition
We compete for advertising dollars with large Internet portal sites such as MSN and Yahoo!Verizon Media that offer listings or other advertising opportunities to travel, entertainment and local businesses. We compete with search engines like Google and Bing that offer pay-per-click listings. We compete with travel meta-search engines like Kayak and online travel and entertainment deal publishers. We compete with large online travel agencies like Expedia, Priceline and TripAdvisor that also offer advertising placements, airline travel comparisons, hotel bookingbookings and capture consumer interest. We compete with companies like Groupon Amazon, and Gilt City that sell vouchers for deals from local businesses such as spas, hotels, restaurants and
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activity companies. We compete via Jack’s Flight Club with airfare alert services, including other companies that provide this specifically like Scott’s Cheap Flights and larger companies who offer this as one of many services like Kayak. We expect to face increased competition from other Internet and technology-based businesses such as Google and Amazon, each ofYelp which has launched initiatives which are directly competitive to our Local Deals and GetawayGetaways products. In addition, we compete with newspapers, magazines and other traditional media companies that operate websites

which provide advertising opportunities. We expect to face additional competition as other established and emerging companies, including print media companies and travel-focused start-ups, enter our market. We believe that the primary competitive factors are price, performance and audience quality.
Many of our current and potential competitors have longer operating histories, significantly greater financial, technical, marketing and other resources and larger advertiser bases than we do. Others have lower overhead and appeal to a different segment of the population. In addition, current and potential competitors may make strategic acquisitions or establish cooperative relationships to expand their businesses or to offer more comprehensive solutions.
New technologies could increase the competitive pressures that we face. The development of competing technologies by market participants or the emergence of new industry standards may adversely affect our competitive position. Competition could result in reduced margins on our services, loss of market share or less use of our products by our advertisers and consumers. If we are not able to compete effectively with current or future competitors as a result of these and other factors, our business could be materially adversely affected.
Government Regulation and Legal Uncertainties
There are increasing numbers of laws and regulations pertaining to the Internet, including laws and regulations relating to user privacy, liability for information retrieved from or transmitted over the Internet, online content regulation, and domain name registration. Moreover, the applicability to the Internet of existing laws governing issues such as intellectual property ownership and infringement, copyright, patent, trademark, trade secret, obscenity, libel and personal privacy is uncertain and developing.
Privacy Concerns. We are subject to a number of privacy and similar laws and regulations in the countries in which we operate and these laws and regulations will likely continue to evolve over time, both through regulatory and legislative action and judicial decisions. The European Union has adopted a new data protection legal framework,the General Data Protection Regulation ("GDPR"), which became effective in May 2018 which may resultand has resulted in a greater compliance burdenburdens for companies, including us, with users in EuropeEurope. Additionally, the California Consumer Privacy Act was passed and increased costscreates new data privacy rights for users, which became effective in January 2020. Additionally, on July 16, 2020, the Court of compliance.Justice of the European Union invalidated the EU-US Privacy Shield and required that the transfer of information between the EU and the US be reviewed on a case-by-case basis. Complying with these varying national and international requirements could cause us to incur substantial costs or require us to change our business practices in a manner adverse to our business and violationsbusiness. Violations of privacy-related laws can also result in significant penalties. We post on our websites our privacy policies and practices concerning the collection, use and disclosure of user data. Any failure, or perceived failure, by us to comply with our posted privacy policies or with any regulatory requirements or orders or other federal, state or international privacy laws and regulations could result in proceedings or actions against us by governmental entities or others, subject us to penalties and negative publicity, require us to change our business practices, and increase our costs and adversely affect our business.
Anti-Spam Legislation. The CAN-SPAM Act, a federal anti-spam law, pre-empts various state anti-spam laws and establishes a single standard for e-mailemail marketing and customer communications. We believe that this law, on an overall basis, benefits our business as we do not use spam techniques or practices and may benefit now that others are prohibited from doing so. We are also subject to anti-spam laws in the various jurisdictions that we operate, including Canada’s Anti-Spam Legislation. We continually review our practices to ensure our continued compliance with these regulations.
Domain Names. Domain names are the user's Internet “addresses.” The current system for registering, allocating and managing domain names has been the subject of litigation and of proposed regulatory reform. We have registered travelzoo.com, travelzoo.ca, travelzoo.co.jp, travelzoo.com.au, travelzoo.com.tw, travelzoo.co.uk, travelzoo.de, travelzoo.fr, weekend.com, and weekends.com, among other domain names, and have registered “Travelzoo” as a trademark in the United States, Canada, and the European Union.Union and certain countries throughout Asia Pacific. Because of these protections, it is unlikely, yet possible, that third parties may bring claims for infringement against us for the use of our domain name and trademark. In the event such claims are successful, we could lose the ability to use our domain names. There can be no assurance that our domain names will not lose their value, or that we will not have to obtain entirely new domain names in addition to or in lieu of our current domain names if changes in overall Internet domain name rules result in a restructuring in the current system of using domain names which include “.com,” “.net,” “.gov,” “.edu” and other extensions.
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Jurisdictions. Due to the global nature of the Internet, it is possible that, although our transmissions over the Internet originate primarily in California, the governments of other states and foreign countries might attempt to regulate our business activities. In addition, because our service is available over the Internet in multiple states and foreign countries, these jurisdictions may require us to qualify to do business as a foreign corporation in each of these states or foreign countries, which could subject us to additional taxes and other regulations.
Intellectual Property
Our success depends to a significant degree upon the protection of our brand names, including Travelzoo, Top 20 and Top 20. Jack's Flight Club. If we were unable to protect the Travelzoo, and Top 20 and Jack's Flight Club brand names, our business could be materially adversely affected. We rely upon a combination of copyright, trade secret and trademark laws to protect our intellectual property rights. We have registered the Travelzoo and Top 20 trademarks, among others, with the United States Patent and Trademark Office. We have registered the Travelzoo and Travelzoo Top 20 trademarks with the Office for Harmonization in the Internal Market of the European

Community. We have registered the Travelzoo trademark in Australia, Canada, China, Hong Kong, Japan, South Korea, and Taiwan.Jack’s Flight Club has registered the Jack’s Flight Club trademark in the United States and the European Union. The steps we have taken to protect our proprietary rights, however, may not be adequate to deter misappropriation of proprietary information.
We may not be able to detect unauthorized use of our proprietary information or take appropriate steps to enforce our intellectual property rights. In addition, the validity, enforceability and scope of protection of intellectual property in Internet-related industries are uncertain and still evolving. The laws of other countries in which we may market our services in the future are uncertain and may afford little or no effective protection of our intellectual property.
Employees
As of December 31, 2017,2020, we had 442236 employees in Asia Pacific, in Travelzoo North America and Travelzoo Europe and North America.all were considered full-time. None of our employees are represented under collective bargaining agreements. We consider our relations with our employees to be good.
Internet Access to Other Information
We make available free of charge, on or through our website (www.travelzoo.com)(ir.travelzoo.com), annual reports on Form 10-K, quarterly reports on Form 10-Q and current reports on Form 8-K and amendments to those reports filed or furnished pursuant to Section 13(a) or 15(d) of the Securities Exchange Act of 1934, as well as proxy statements, as soon as reasonably practicable after we electronically file such material with, or furnish it to, the SEC. Information included on our website does not constitute part of this report.

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Item 1A. Risk Factors
Investing in our common stock involves a high degree of risk. The business, financial condition and operating results of the Company can be affected by a number of factors, whether currently known or unknown, including but not limited to those described below, any one or more of which could, directly or indirectly, cause the Company’s actual financial condition and operating results to vary materially from past, or from anticipated future, financial condition and operating results. Any or all of the risks listed below, as well as other variables affecting our operating results, in whole or in part, could have a material adverse effect onmaterially and adversely affect our business our quarterly and annual operating results or financial condition, which could cause the market price of our stock to decline or cause substantial volatility in our stock price, in which event the value of your common stock could decline. You should also keep these risk factors in mind when you read forward-looking statements.
Risks Related to Our Financial Condition and Business Model
The COVID-19 pandemic has had, and is expected to continue to have, a material adverse impact on the travel industry and our business and financial performance.
The Company and many of our advertisers and partners are a part of the global travel and hospitality industries, the measures implemented to contain COVID have had, and are expected to continue to have, a significant negative effect on our business, financial condition, results of operations and cash flows. The measures implemented have led to many of our advertising partners pausing, canceling, or stopping advertising with us, as well as a high level of cancellations for our hotel partners and travel package partners and refund requests for our vouchers with our restaurant and spa partners. However, we have modified our policies, particularly with our vouchers, to extend expiration dates and allow for full refundability and have received positive feedback from our members. We continue to adapt our policies as the situation evolves.
Any changes in laws or regulations that further impair the ability or desire of individuals to travel, including laws or regulations banning travel, requiring the closure of hotels or other travel-related businesses (such as restaurants and spas) or otherwise restricting travel due to the risk of spreading COVID, may exacerbate the negative impact of COVID on our business, financial condition, results of operations and cash flows. The ultimate extent of the COVID outbreak and its impact on travel is unknown and difficult to predict with certainty. As a result, the full extent of the impact on our business and results of operations is unknown. The pandemic could continue to hamper global economic activity for an extended period of time, even as restrictions begin to lift or vaccination rates increase, leading to decreased disposable income for consumers, increased and ongoing unemployment and/or a decline in consumer confidence, all of which could significantly reduce discretionary spending on travel. In turn, that could have a negative impact on demand for our services. We also cannot predict the long-term effects of COVID on our clients and partners or the ways that the pandemic may fundamentally change the travel industry and the way that consumers travel. The aforementioned circumstances could result in a material adverse impact on our business, financial condition, results of operations and cash flows, potentially for a prolonged period.
While we have undertaken certain actions to attempt to mitigate the effects of COVID on our business, including but not limited to employee furloughs, aggressive reduction of expenses and re-negotiation of material contracts and leases, our cost-savings activities may lead to disruptions in our business, inability to enhance or preserve our brand awareness, reduced employee morale and productivity, increased attrition, and problems retaining existing and recruiting future employees, all of which could have a material adverse impact on our business, financial condition, results of operations and cash flows. Additionally, like many other companies, we have instructed or allowed employees to work from home, which, especially if this persists for a prolonged period of time, may have an adverse impact on performance, operations, and systems.
For the reasons set forth above and other reasons that may come to light as the COVID pandemic and containment measures expand, it is difficult to estimate with accuracy the impact to our future revenues, results of operations, cash flows, liquidity or financial condition, but such impacts have been and will continue to be significant and could continue to have a material adverse effect for the foreseeable future. In the near term, we have seen that the COVID pandemic impacted our financial performance for 2020 and we expect it will continue to have an impact in 2021.
Impairments of goodwill, long-term investments and long-lived assets have a negative impact on our results of operations.
As a result of the deterioration of certain aspects of our business due to COVID, we evaluated goodwill, Intangible assets, long-term investments and long-lived assets for possible impairment as of March 31, 2020 and as of December 31, 2020. We performed these impairment tests by comparing the carrying value of Jack’s Flight Club net assets to the fair value of the Jack’s Flight Club reporting unit based on an updated discounted cash flow analysis. We determined that our indefinite lived intangible assets (Trade names) and goodwill were impaired, and therefore we recognized an impairment charge of $2.9 million for the quarter ended March 31, 2020. We performed its annual impairment testing and determined that no additional impairment was necessary for the year ended December 31, 2020. The determination of the fair value reflects numerous
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assumptions that are subject to various risks and uncertainties. It requires significant judgments and estimates and actual results could be materially different than those judgments and estimates utilized in the fair value estimate. Future events and changing market conditions may lead us to re-evaluate the assumptions reflected in the current forecast, particularly the assumptions related to the length and severity of the COVID pandemic and the shape and timing of the subsequent recovery, which may result in a need to recognize additional impairment charges, which could have a material adverse effect on our results of operations. See Note 3 to the Consolidated Financial Statements for further information related to the impairment charge.
We cannot assure you that we will be profitable.
In the yearsyear ended December 31, 2017, 2016 and 2015,2020, we incurred net loss of $14.6 million, of which $13.4 million loss was attributable to Travelzoo. In the year ended December 31 2019, we generated net income of $3.5 million, $6.6 million$4.2 million. Our profitability was impacted in 2020 due to the global pandemic, and $10.9 million, respectively. Although we were profitable in 2017, 2016 and 2015, there is no assurance that we will be profitable in the future. We forecast our future expense levels based on our operating plans and our estimates of future revenues. WeGiven the impact of the pandemic in 2020, we significantly cut expenses to preserve profitability as much as possible. In the future, depending on various factors, including but not limited to, market conditions, the improvement of the economy and the return of the travel industry following the pandemic, we may need to continue to cut expenses to preserve profitability or alternatively we may find it necessary to significantly accelerate expenditures relatingin order to our sales and marketing effortsmeet increased demand or otherwise increase our financial commitment to creating and maintainingmaintain brand awareness among Internet users and advertisers.awareness. We may also expand and upgrade our technology and make investments in our products as well as developexisting or new products that may impact our profitability. If our revenues grow at a slower rate than we anticipate or decline, or if our spending levels exceed our expectations or cannot be adjusted to reflect slower revenue growth, we may not generate sufficient revenues to be profitable. Any of these developments could result in a significant decrease in the trading price of our common stock.
Fluctuations in our operating results may negatively impact our stock price.
Our quarterly and annual operating results may fluctuate significantly in the future due to a variety of factors that could affect our revenues or our expenses in any particular period. You should not rely on quarter-to-quarterour quarter to quarter comparisons of our results of operations, as they are not considered an indication of future performance. Factors that may affect our quarterly results include:
consumer refund rate; mismatches between resource allocation and client demand due to difficulties in predicting client demand in a new market;
demand; changes in general economic conditions (perceived or actual) that could affect marketing efforts generally and online marketing efforts in particular;
impair consumer spending; the magnitude and timing of marketing initiatives, including ourmember acquisition of new members and our expansion efforts in other regions;
efforts; the introduction, development, timing, competitive pricing and market acceptance of our products and services and those of our competitors;
our ability to attract, hire and retain key personnel;

our ability to maintain merchant and member satisfaction such that we are able to continue to attract high quality merchants and members; our ability to manage our planned growth;
our ability to attract usersencourage our existing members to engage with our websites, which may be adversely affected by the audience shiftproducts and services and to mobile devices;
convert them to revenue-generating users; technical difficulties or system downtime affecting the Internet generally or the operation of our products and services specifically;services; and
volatility of our operating results in new markets.
We may significantly decrease our operating expenses in response to changes in general economic conditions, performance and/or declines in consumer demand. We may significantly increase our operating expenses related to advertising campaigns, as well as our hotel booking platform, for a certain period if, among other reasons, we see a unique opportunity for a brand marketing campaign, if we find it necessary to respond to increased brand marketing by a competitor, or if we decide to accelerate our acquisition of new members or engagement of existing members.
If revenues fall below our expectations in any quarter and we are unable to quickly reduce our operating expenses in response, our operating results would be lower than expected and our stock price may fall.

Our expansionExpansion of our product offering to include the addition of a hotel booking platformofferings may result in additional costs that exceed revenue and may trigger additional stock volatility.
In response to the global pandemic, we expanded our voucher product offerings to include fully refundable vouchers. We have beenalso historically invested in the processpackaging technology and expansion of expanding our hotel booking platform whichplatform. We may in the future invest in the technology for our email products. Such product modifications and expansions may result in an increase in costs to further develop the platform in the near-term and an increase in cost structure in the long-term, which may be in excess of incremental revenue. If our hotel booking platform isexpanded product offerings are not embraced by our users or our advertising partners, or if we are unsuccessful in our efforts to monetize these initiatives, our business and financial results could be adversely affected. To the extent that our room rates on our hotel booking platform are not competitive (i.e., versus the websites of other online travel companies or hotel company websites), we may not be able to attract members. If we cannot attract members to our product offerings, including in the hotel booking platformface of substantial economic and regulatory uncertainty due to make bookings,the pandemic, our financial results could be adversely affected. Fully refundable vouchers may also result in significant refund rates and administrative costs for the Company. In addition, the hotel booking platform and travel packages will be sensitive to fluctuations in hotel supply, occupancy and average daily rates and a fluctuation in any of these factors could negatively impact our hotel booking revenue. Furthermore, hotels may offer products and services on more favorable terms to consumers who transact directly with them. In the past year, certain hotel chains have launched advertising campaigns expressly designed to drive consumer traffic directly to their websites. We can give no assurances that the hotel booking platformany of our product offerings will yield the benefits we expect and will not result in additional costs or have adverse impacts on our business.costs.


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Our Local Deals businessvoucher products may be adversely impacted by competition and decreased consumer demand for vouchers.

Our Local Deals and Getaway formats of advertisingGetaways products include the sale of vouchers directly to consumers to advertise promotional dealsoffers provided by merchants.

For example, a consumer could buy a voucher for $99 for a dinner for two at a merchant’s restaurant that would normally be valued at $199, representing a promotional value of $100 to the consumer. This format may require additional investments to maintain and grow the business including the hiring of additional sales force hiring and additional spend on customer service, marketing, technology tracking systems and payment processing. TheSuch vouchers are typically non-refundable or refundable by the Company within 7-14 days of purchase. However, the Company expanded its voucher products to include fully refundable vouchers, which allow the consumer to request a refund through the expiration date of the voucher. This shift has increased the rate at which our existing customers purchase vouchers has declined, and mayvouchers. However, we cannot guarantee that this trend will continue. As market conditions continue to shift, including due to the COVID pandemic, we may see a decline given,in demand for vouchers due to, among other things, increased competition in the marketplace and the decreasea decline in demand ofneed by consumers for voucher deals.fully refundable travel products. Historically, our customers often purchased a voucher when they received our emails, even though they may not have intended to use the voucher in the near term. The growth in recent periods of competition and the marketplaces of deals has enabled customers to wait until they are ready to use the related vouchers before making purchases. This shiftMore recently, changing travel restrictions due to the global pandemic have made it so that many consumers may not be able to use their vouchers in purchasing behavior may adversely impact revenues. Whilethe near-term or at all. Although we are continuingactively working with our partners to evolveextend travel windows and expiration dates to ensure consumers can use their vouchers and while we are continually evolving our strategy to address the changing market dynamics, we may not always be successful in doing so.

so and the demand for our vouchers may decline and may adversely impact revenues.
Our business could be negatively affected by changes in search engine algorithms and dynamics or other traffic-generating arrangements.
We utilize Internet search engines such as Google, principally through the purchase of travel-related keywords and through organic search, to generate additional traffic to our websites. The number of users we attract from search engines to our websites is due in large part to how and where information from, and links to, our websites are displayed on search engine results pages. The display, including rankings, of unpaid search results can be affected by a number of factors, many of which are not in our control and may change frequently. Search engines including Google, frequently update and change the logic that determines the placement and display of results of a user’s search, such that the purchasedplacement or algorithmic placementcost of links to our websites can be negatively affected. In addition, a significant amount of traffic is directed to our websites through our participation in pay-per-click and display advertising campaigns on search engines, including Google, travel metasearch engines, including Kayak, and Internet media properties, including TripAdvisor.properties. Pricing and operating dynamics for these traffic sources can experience rapid change, both technically and competitively. Also, we may scale back our expenditures in paid search, pay-per-click and display advertising campaigns at any time. Moreover, a search or metasearch engine could, for competitive or other purposes, alter its search algorithms or display of results causing a website to place lower in search query results. If a major search engine changes its algorithms or results in a manner that negatively affects the search engine ranking, paid or

unpaid, of our websites or that of our third-party distribution partners, or if competitive dynamics impact the costs or effectiveness of search engine optimization, search engine marketing or other traffic-generating arrangements in a negative manner,This would adversely affect our business and financial performance, would be adversely affected, potentially to a material extent. We could also face a significant decrease in traffic to our websites and/or increased costs.
Additionally, an area of increased scrutiny, particularly in Europe, involves contractual search term bidding restrictions where one contracting party agrees not to bid on certain key search terms related to the other party (e.g., such other party’s name). In some of our contracts we or the other party have agreed to bidding restrictions. If bidding restrictions are held to be illegal or otherwise unenforceable, our performance marketing costs may increase if bidding on affected key words (especially those related to us) becomes more expensive, which could adversely affect our marketing efficiency and results of operations.
Trends in consumer adoption and use of mobile devices continues to create new challenges.
Widespread adoptionContinued widespread use of mobile devices, such as the iPhone and Android-enabled smart phones, and tablets, such as the iPad, coupled with the improved web browsing functionality and development of thousands of useful “apps” available on these devices, ishas been driving substantial traffic and commerce activity to mobile platforms. We have experienced a significant shift of business to mobile platforms and our advertising partners arehave also seeingseen a rapid shift of traffic to mobile platforms. Our major competitors and certain new market entrants are offering mobile applications for travel products and other functionality, including proprietary last-minute discounts for hotel bookings.bookings and travel concierge services. Advertising and distribution opportunities may be more limited on mobile devices given their smaller screen sizes. The gross profit earned on a mobile transaction may be less than that earned from a typical desktop transaction due to different consumertarget consumers and different purchasing patterns. For example, hotel reservations made on a mobile device typically are for shorter lengths of stay and are not made as far in advance as hotel reservations made on a desktop. Further, given the device sizes and technical limitations of tablets and smartphones, mobile consumers may not be willing to download multiple applications from multiple travel service providers and instead prefer to use one or a limited number of applications for their mobile travel activity. As a result, the consumer experience with mobile applications, as well as brand recognition and loyalty, are likely to become increasinglymore important. We have madealso rely on application marketplaces, or app stores, to drive downloads. In the future, marketplace operators may make changes that make access to our products more difficult.
We continue to make progress creating mobile offerings which have received strong reviews and have shown solid download trends. We believe that mobile bookings continue to present an opportunity for growth. Further development of our mobile offerings is necessary to maintain and grow our business as consumers increasingly turn to mobile devices instead of a personal computer and to mobile applications instead of a web browser. Further, many consumers use a mobile device based web browser instead of an application.business. As a result, it is increasingly important for us to develop and maintain effective mobile websites optimized for mobile devices to provide customers with appealing easy-to-use mobile website functionality.devices. If we are unable to continue to rapidly innovate and create new, user-friendly and differentiated mobile offerings and efficiently and effectively advertise and distribute on these platforms,
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or if our mobile applications are not downloaded and used by travel consumers, we could lose market share to existing competitors or new entrants and our future growth and results of operations could be adversely affected.
We may have exposure to additional tax liabilities.
As a global company, we are subject to income taxes as well as non-income based tax, in both the U.S. and various foreign jurisdictions. Significant judgment is required in determining our worldwide provision for income taxes and other tax liabilities. Although we believe that our tax estimates are reasonable, there is no assurance that the final determination of tax audits or tax disputes will not be different from what is reflected in our historical income tax provisions and accruals. Changes in tax laws or tax rulings may have a significantlysignificant adverse impact on our effective tax rate. On December 22,The 2017 the U.S. government enacted the Tax CutsCut and Jobs Act (the “Tax(“Tax Act”). The Tax Act includes included significant changes to the U.S. corporate income tax system including: a federal corporate rate reduction from 35% to 21%; limitations on the deductibility of interest expense and executive compensation; creation of new minimum taxes such as the base erosion anti-abuse tax (“BEAT”) and Global Intangible Low Taxed Income (“GILTI”) tax; and the transition of U.S. international taxation from a worldwide tax system to a modified territorial tax system, which will result in a one timeone-time U.S. tax liability on those earnings which have not previously been repatriated to the U.S. (the “Transition Tax”).With the election of President Biden, there could be additional changes to the corporate tax rate in the near future. The interpretation and implementation of the Tax Act and regulations, rules or guidance that have or may be adopted under, or result from, the Tax Act could have a material impact on our business.
A number of European Union member states have taken steps to unilaterally introduce a services tax. In addition, limitationsJuly 2019, France passed legislation that introduced a 3% digital services tax, which is retroactively applicable as of January 1, 2019. Beginning in April 2020, the government of the United Kingdom implemented a digital services tax which imposes a 2% tax on revenues of search engines, social media services and online marketplaces which derive value from UK users. Similarly, effective January 16, 2021, Spain will tax digital services at 3% for companies that operate globally and have a significant digital footprint in Spain. Many questions remain regarding these digital services taxes. For example, it is not clear whether digital services taxes can be deducted for income tax purposes or whether there is potential for double taxation on the usesame transaction. The interpretation and implementation of net operating losses to offset income for tax years after December 31, 2017 may limit our ability to benefit from accumulated net operating lossesthese taxes (especially if there is inconsistency in the future.application of these taxes across tax jurisdictions) could have a materially adverse impact on our business, results of operations and cash flows.
We are also subject to non-income based taxes, such as value-added, payroll, sales, use, net worth, property and goods and services taxes, in both the U.S. and various foreign jurisdictions.
From time to time, the Company is under auditmay by audited by tax authorities with respect to these non-income based taxes and may have exposure to additional non-income based tax liabilities. These examinations may lead to ordinary course adjustments or proposed adjustments to its taxes or its net operating income or may result in recognition of previously unrecognized tax benefits upon completion of the examination.
Adverse application of state and local tax laws could have an adverse effect on our business and results of operation.
Our expansion of our product offering to include a hotel booking platformofferings may subject us to state and local tax laws and result in additional tax liabilities. A number of jurisdictions in the U.S. have initiated lawsuits against other online travel companies, related to, among other things, the payment of hotel occupancy and other taxes (i.e., state and local sales tax). In addition, a number of municipalities have initiated audit proceedings, issued proposed tax assessments or started inquiries relating to the payment of hotel occupancy and othersuch taxes.
Given our hotel booking platform consistsand packaging technology consist of an agency model whereby we will facilitate reservations on behalf of a hotel or other supplier, the payment of hotel occupancy taxes and other taxes should be the responsibility of the merchant. The intended business

practice for ourapplicable hotel booking platform will primarily be for the merchant or hotel to bepackaging partner, which are typically responsible for remitting applicable taxes to the various tax authorities. Nevertheless, to the extent that any tax authority succeeds in asserting that we have a tax collection responsibility (for hotel bookings, packaging or any other aspects of our business, including Jack’s Flight Club), or we determine that we have one, with respect to future transactions, we may collect any such additional tax obligation from our customers, which would have the effect of increasing the cost of hotel room reservations to our customers and, consequently, could make our hotel serviceservices less competitive (i.e., versus the websites of other online travel companies or hotel company websites) and reduce hotel reservation transactions. Either stepThis could have a material adverse effect on our business and results of operations. We will continue to assess the risks of the potential financial impact of additional tax exposure.
Our business model may not be adaptable to a changing market.
Our current revenue model depends primarily on advertising fees paid by travel and entertainment companies and still relies significantly on e-mailemail communications with our members. If current clientsclients/partners decide not to continue or are unable to continue advertising their offers with us and we are unable to replace them with new clients,clients/partners or alternative revenue streams, our business may be adversely affected. To be successful, we must provide online marketing solutions that achieve broad market acceptance by travel and entertainment companies. In addition, we must attract sufficient Internet users with attractive demographic characteristics to our products. It is possible that we will be required to further adapt our business model and products in response to changes in the online advertising market or travel industry or if our current business model is not successful. For example, uncertainty surrounding the trend toward mobile online traffic willability to travel would require us to adapt our product offeringofferings to facilitate consumers' use ofmove away from our products.reliance on advertising fees and to provide consumers with additional flexibility in order to attract them to
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purchase. If we do not adapt to this trendthese trends fully or quickly enough, we may lose advertising revenue as consumer usage of our products and services may decline from our non-mobile traffic.decline. If we are not able to anticipate changes in the online advertising market or if our business model is not successful, our business could be materially adversely affected.
If we fail to retain existing advertisers or add new advertisers, our revenue and business will be harmed.
We depend on our ability to attract and retain advertisers (hotels, spas, restaurants, vacation packagers, airlines, etc.) that are prepared to offer products or services on compelling terms to our members. We do not generally have long-term arrangements to guarantee the availability of deals that offer attractive quality, value and variety to consumers or favorable payment terms to us. We must continue to attract and retain advertisers in order to increase revenue and maintain profitability. If new advertisers do not find our marketing and promotional services effective, or if existing advertisers do not believe that utilizing our products provides them with a long-term increase in customers, revenue or profit, they may stop making offers through our marketplace. In addition, we may experience attrition in our advertisers in the ordinary course of business resulting from several factors, including losses to competitors and advertiser closures or bankruptcies.bankruptcies/insolvencies. We can also experience a decline in advertisers makingproviding offers in certain destinations due to natural disasters such as hurricanes, fires and floods.or travel restrictions. If we are unable to attract new advertisers in numbers sufficient to grow our business, or if too many advertisers are unwilling to offer products or services with compelling terms to our members or offer favorable payment terms to us, we may sell less advertising, and our operating results will be adversely affected. For example, we may lose advertisers due to market conditions or performance, such as our recent loss of revenue from certain online booking engines, airlines and vacation packagers. We may not be able to add enough additional revenue such as hotel revenue from Getaway or the hotel booking platform, in order to replace the lost revenue. Furthermore,Further, the new revenue may cost more to generate, compared to the costs that the lost revenue required to generate, thereby adversely impacting our operating results.
Our existing advertisers may shift from one advertising serviceA change in our estimate of our refund rates with respect to another, which may adversely affect our revenue.
Existing advertisers may shift from one advertising service (e.g. Top 20) to another (e.g. Local Deals, Getaway or the hotel booking platform). These shifts between advertising services by advertisersunredeemed vouchers could result in no incremental revenue or less revenue than in previous periods depending on the amount purchased by the advertisers, and in particular with Local Deals,Getaway and hotel booking platform, depending on how many vouchers are purchased by members and how many hotel bookings are made. In addition, we are anticipating a shift from our existing hotel revenue to commission-based revenue in connection with the continued expansionchange of our hotel booking platform, which may result in lower revenue depending on volume of hotel bookings.

An increase in our refund rates related to our Local Dealsreported revenues and Getaway could reduce our liquidity and profitability.
We provide refunds related to our Local Deals and Getaway voucher sales. As we increase our revenue, our refund rates may exceed our historical levels. A downturn in general economic conditions may also increase our refund rates. Anan increase in our refund rates could significantly reduce our liquidity and adversely affect our profitability.
AsIn order to adapt to the shift in consumer demand due to COVID, we domodified our refund policy for Local Deals and Getaways vouchers to allow refunds through the expiration date of the voucher, which is typically at least 6-12 months from the date of purchase. Our previous policy allowed refunds for only 7 days after purchase with no limitations. According to accounting standards for revenue recognition, revenue that is subject to refunds or returns is considered variable consideration and must be constrained so that it is probable that a significant reversal will not have control over our merchantsoccur in the future as the uncertainty is resolved. To comply with this standard, we estimated future refunds and the qualityrefund rates utilizing a sophisticated model that incorporated qualitative and quantitative factors, including but not limited to, historical refund rates based on deal category, relative risk of products or services they deliver, we relyrefund based on a combination of our historical experience with our merchants over time and the type of refunds provided for development ofvoucher, and changing business and market conditions. However, due to constantly shifting market factors, particularly due to COVID, and limited historical data due to the recent change in policy, accurately predicting the refund rate is difficult, and we can make no guarantees that our estimate for refund claims. Our actual level of refund claims could prove toestimates will be greater than the level of refund claims we estimate.correct. If our refund reservesestimates are not adequate to cover future refund claims, this inadequacy could havematerially understated, it will result in a material adverse effect on our liquidityreversal of revenues previously reported and profitability.
Our standard agreements with our merchants generally limit the time period during which we may seek reimbursementbe required to restate our financial statements for refundsthe relevant periods, which could damage our reputation and impact our stock price. Additionally, although revenues from voucher purchases may increase, due to members or claims. Our membersthe modified refund policy the refund rate may make claims for refunds with respect toalso increase, likely above historical levels, resulting in increased liabilities and a reduction in recognizable revenue and liquidity, which we are unable to seek reimbursement fromcould adversely affect our merchants. Our members could also make false or fraudulent refund claims. Our inability to seek reimbursement from our merchants for refund claims could have an adverse effect on our liquidity and profitability.

If our advertisers do not meet the needs and expectations of our members, our business could suffer.
Our business depends on our reputation for providing high-quality deals, and our brand and reputation may be harmed by actions taken by advertisers, partners, or merchants that are outside our control. For ourLocal Deals and GetawayGetaways merchants, since we are selling vouchers on behalf of the merchants directly to our members, we face exposuresexposure should merchants not fully honor the deals.terms of the deals or the vouchers, including if the merchant were to go out of business or stop providing services for any reason. As for our travel business, we are collecting an advertising fee from the advertiser and the members are booking the deal directly with the advertiser. Although the advertiser is responsible directly to the consumer to provide the consumer the deal it advertised, our business can be adversely affected should an advertiser fail to comply with the terms of the advertised deal. AnyFrom time to time, merchants and advertisers risk the insolvency, bankruptcy or closure of their business and can face regulatory issues (including losing their travel licenses), which can result in the cancellation of travel services booked by consumers through the advertiser. Advertisers who fail to fulfill the travel services advertised in the promotions ran by us can negatively impact our reputation, and advertisers that fail to pay for the advertisements can also negatively impact revenue growth. Moreover, any shortcomings of one or more of our advertisers or merchants, particularly with respect to an issue affecting the quality of the deal offered or the products or services sold, may be attributed by our members to us, thus damaging our reputation and brand value and potentially affecting our results of operations. In addition, negative publicity and member sentiment generated as a result of fraudulent or deceptive conduct by our merchants or partners could damage our reputation, reduce our ability to attract new members or retain our current members, and diminish the value of our brand.
Our business relies heavily on e-mailemail and other messaging services, and any restrictions on the sending of e-mailsemails or messages or a decrease in member willingness to receive messages could adversely affect our revenue and business.
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Our business is highly dependent upon e-mailemail and other messaging services. Deals offered through e-mailsemails and other messages sent by us, or on our behalf by our affiliates, generate a substantial portion of our revenue. Because of the importance of e-mailemail and other messaging services, to our businesses, if we are unable to successfully deliver e-mailsemails or messages, to our members or potential members, or if members decline to open our e-mailsemails or messages, our revenue and profitability wouldcould be adversely affected. New lawsLaws and regulations regulating the sending of commercial e-mails,emails, including those enacted in foreign jurisdictions (such as Canada and Europe), may affect our ability to deliver e-mailsemails or messages to our members or potential members and may also result in increased compliance costs. Further, actions by third parties to block, impose restrictions on, or charge for the delivery of e-mailsemails or other messages could also materially and adversely impact our business. From time to time, Internet service providers block bulk e-mailemail transmissions or otherwise experience technical difficulties that result in our inability to successfully deliver e-mailsemails or other messages to third parties. In addition, our use of e-mailemail and other messaging services to send communications about our website or other matters may result in legal claims against us, which if successful might limit or prohibit our ability to send e-mailsemails or other messages. Any disruption or restriction on the distribution of e-mailsemails or other messages or any increase in the associated costs would materially and adversely affect our revenue and profitability. In addition, the shift in our website traffic originating from mobile devices accessing our services may decrease our members' willingness to use our services if they are not satisfied with our mobile user experience and could decrease their willingness to be an e-mail member, whichemail member.
“Cookie” laws could adversely affect our revenue and profitability.negatively impact the way we do business.

Changes to our technology and user interfaces for our websiteA "cookie" is a text file that is stored on a user's computer or mobile device. Cookies are common tools used by thousands of websites and mobile applications usedapps to, present our deals could adversely affect our revenueamong other things, store or gather information (e.g., remember log-on details), market to consumers and business.
Our business depends on website and mobile technology interfaces in order to present deals to our members and generate revenue from our advertisers. Changes to our website and mobile technology and user interface intended to enhance the user experience. Cookies are valuable tools to improve the customer experience mayand increase conversion. Many jurisdictions, including the European Union and more recently, California, have an adverse impactadopted regulations governing the use of "cookies." To the extent any such regulations require "opt-in" consent before certain cookies can be placed on a user's computer or mobile device, our ability to serve certain customers in the manner we currently do might be adversely affected and our ability to continue to improve and optimize performance on our member activitywebsite might be impaired, either of which could negatively affect a consumer's experience using our services and may reduce revenue from advertisers. In October 2016, we launched our fully responsive website that adjusts to different screen sizesbusiness, market share and allows our members to more readily search our deals, which we believe will improve the user experience on our site; however, this may lead to unforeseen issues that could adversely affect our revenue and business. In addition, as the Company previously disclosed, the Company discontinued its SuperSearch product in order to simplify the overall search experience, and this could result in further lossresults of revenues. The discontinuance of SuperSearch supports the Company's strategy to focus on its global Travelzoo brand.operations.
Our reported total number of members may be higher than the number of our actual individual members and may not be representative of the number of persons who are active potential customers.
The total number of members we report may be higher than the number of our actual individual members because some members have multiple registrations, other members have died or become incapacitated and others may have registered under fictitious names. Given the challenges inherent in identifying these members, we do not have a reliable system to accurately identify the number of actual individual members, and thus we rely on the number of total members shown on our records as our measure of the size of our member base. In addition, the number of members we report includes the total number of individuals that have completed registration through a specific date, less individuals who have unsubscribed. Those numbers of members may include individuals who do not receive our e-mailsemails because our e-mailsemails have been blocked or are otherwise undeliverable. As a result, the reported number of members should not be considered as representative of the number of persons who continue to actively consider our deals by reviewing our e-mailemail offers.
We may not be able to obtain sufficient funds to grow our business and any additionalequity or debt financing may be on terms adverse to your interests.terms.
For the year endedended December 31, 2017,2020, our cash and cash equivalents decreased by $4.3increased $44.3 million to $22.6$63.1 million, of which $16.4$32.0 million was held outside the U.S. in certain of our foreign operations. subsidiaries. As of December 31, 2020, we had negative working capital of $12.8 million primarily due to an increase in merchant payables related to the sale of vouchers. Merchant payables was $57.1 million as of December 31, 2020. The payable to merchants is generally due upon redemption of the voucher. The vouchers have maturities that extend from January 2021 through January 2023. However, if redemption activity is more accelerated, or if we are not able to reduce operating losses, we may need to obtain additional financing to meet our working capital needs in the future. We intend to continue to grow our business and fund our current operations using cash on hand. However, this may not be sufficient to meet our needs, including the payments required to settle various commitments and contingencies, as described under Note 4 and 56 to the accompanying consolidated financial statements. We may not be able to obtain financing on commercially reasonable terms, or at all.
all, especially due to volatile market conditions due to the COVID pandemic. If additional financing is not available when required or is not available on acceptable terms, we may be unable to fund our expansion,strategic objectives, meet our payroll obligations, successfully promote our brand name, develop or enhance our products and services, take advantage of business opportunities or acquisitions, or respond to competitive pressures, any of which could have a material adverse effect on our business.
If we choose to raise additional funds through the issuance of equity securities, existing stockholders may experience significant dilution of their ownership interestinterests and holders of the additional equity securities may have rights senior to existing stockholders of our common stock. If we obtain additional financing by issuingthrough debt securities, or bank borrowings, the terms of these arrangements could restrict or prevent us from paying dividends, could require the pledging of the assets of the Company, could subject the Company to restrictive covenants or large fees, and could limit our flexibility in making business decisions.

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Utilization of governmental stimulus packages may negatively impact our business, operations and/or reputation.
Certain governments have passed or are considering legislation to help businesses through the COVID pandemic through loans, wage subsidies, tax relief or other financial aid. We are participating in, or have applied to participate in, several government programs, including but not limited to, the programs offered in the United States, Canada, the United Kingdom, Germany, and certain other jurisdictions. We are continuing to assess whether we will take advantage of any other offerings. To the extent we do receive any government or other assistance (in the form of government sponsored or private loans), we may be required to agree to certain restrictions, including but not limited to negative covenants, which could impact how we operate the Company and negatively impact the business, as well as result in higher financing costs. Our reputation could also be harmed.
Our business may be sensitive to recessions.recessions or events effecting the travel industry generally.
The demand for online advertising may be linked to the level of economic activity and employment in the U.S. and abroad. Specifically, our business is primarily dependent on the demand for online advertising from travel and entertainment companies. The most recent recession decreased consumer travelEvents like Middle East conflicts, terrorist attacks, mass shooting incidents, natural disasters, and caused travel and entertainment companies to reduce or postpone their marketing spending generally, and their online marketing spending in particular. Continued or future recessions couldtravel-related health events, such as the COVID pandemic, have a material adversenegative impact on the travel industry and affect travelers’ behavior by limiting their ability or willingness to visit certain locations. In addition, advertisers may choose to limit advertising spend on certain destinations, which can adversely impact our business. We are not in a position to evaluate the net effect of these circumstances on our business and financial condition. Moreover, declines or disruptionsas these events are largely unpredictable; however, we believe there has been negative impact to our business by such events. Furthermore, in the longer term, our business might be negatively affected by financial pressures on or changes to the travel industry could adversely affect the hotel booking platform and financial performance.industry.
Our operations could be significantly hindered by the occurrence of a natural disaster or other catastrophic event.
Our operations are susceptible to outages due to fire, floods, power loss, telecommunications failures, unexpected technical problems in the systems that power our websites and distribute our e-mailemail newsletters, break-ins and similar events. In addition, a significant portion of our network infrastructure is located in Northern California, an area susceptible to earthquakes.earthquakes and other natural disasters. We do not have multiple site capacity to protect us against any such occurrence. Outages could cause significant interruptions of our service. In addition, despite our implementation of network security measures, our servers are vulnerable to computer viruses, physical and electronic break-ins, and similar disruptions from unauthorized tampering with our computer systems. We do not carry business interruption insurance to compensate us for losses that may occur as a result of any of these events.

TechnologicalAdditionally, declines or other assaults on our service could harm our business.
We are vulnerable to coordinated attempts to overload our systems with data, which could result in denial or reduction of service to some or all of our users for a period of time. We have experienced denial of service attacksdisruptions in the past, and may experiencetravel industry generally due to a catastrophic event, such attempts in the future. Any such eventas COVID, could reduceadversely affect our revenue and harm our operating resultsbusiness and financial condition.performance. We do not carry business interruption insurance to compensate us for losses that may occur as a result of any of these events.
We are subject to payments-related and fraud risks.
We accept payments for the sale of vouchers using a variety of methods, including credit cards and debit cards. We pay interchange and other fees, which may increase over time and raise our operating expenses and lower profitability. We rely on third parties to provide payment processing services including the processing of credit cards and debit cards, and it could disrupt our business if these companies become unwilling or unable to provide these services to us. We are also subject to payment card association operating rules, certification requirements and rules governing electronic funds transfers and regulations for electronic payment services, such as PSD2 in Europe, which could change or be reinterpreted to make it difficult or impossible for us to comply. In addition, our results can be negatively impacted by purchases made using fraudulent credit cards. Because we act as the merchant of record for certain hotel booking and voucher transactions, we may be held liable for accepting fraudulent credit cards on our websites as well as other payment disputes with our customers. If we have an increase of charge-backs due to the use of fraudulent credit cards on our websites, our business, results of operations and financial condition could be adversely affected. Moreover, under payment card rules and our contracts with our card processors, if there is a security breach of payment card information that we store, we could be liable to the payment card issuing banks for their cost of issuing new cards and related expenses. If we fail to comply with these rules or requirements, we may be subject to fines and higher transaction fees and lose our ability to accept credit and debit card payments, process electronic funds transfers, or facilitate other types of online payments, and our business and results of operations could be adversely affected. If one or more of these contracts are terminated and we are unable to replace them on similar terms, or at all, it could adversely affect our results of operations.
Our reported financial results may be adversely affected by changes in United States generally accepted accounting principles, and we may incur significant costs to adjust our accounting systems and processes to comply with significant changes.comply.
United States generally accepted accounting principles are subject to interpretation by the Financial Accounting Standards Board, or FASB,("FASB"), the American Institute of Certified Public Accountants, the SEC and various bodies formed to promulgate and interpret appropriate accounting principles. In 2014, the FASB issued a new accounting standard related to revenue recognition which could changechanged the way we account for certain of our sales transactions. The adoption ofWe adopted this standard in the first quarter of 2018. The adoptions resulted in a cumulative adjustment to retained earnings and changes in other principlesrevenue recognition
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policies. In 2016, FASB issued a new accounting standard related to leases which requires that lease arrangements longer than 12 months result in an entity recognizing an asset and liability on its balance sheet. The Company adopted ASU 842 on January 1, 2019, using the alternative modified transition method with no restatement of prior periods or interpretations could have a significant effect on our reported financial results and could affect the reporting of transactions completed before the effective dates of the standard. Such change could have a significant effect on our reported financial results. In addition, wecumulative adjustment to retained earnings. We may need to significantly change our accounting systems and processes if we are required to adopt future or proposed changes in accounting principles noted above.principles. The cost of these changes may negatively impact our results of operations during the periods of transition.

Risks Related to Our Markets and Strategy
Our international expansionoperations may result in operating losses and isare subject to other material risks.
In May 2005, we began operations in the U.K. In 2006, we began operations in Canada, Germany, and Spain. In 2007, we began operations in France. In addition, from 2007 through 2009, we began operations in Asia Pacific, including in Australia, China, Hong Kong, Japan, Taiwan, and Southeast Asia.
Our revenues in Asia decreased 22% in 2017 compared to 2016, and our operations in Asia generated an operating loss before tax of $6.0 million and $3.9 million in 2017 and 2016, respectively.Our revenues in Europe decreased 9% in 2017 compared to 2016, and our operations in Europe generated an operating income before tax of $2.3 million and $5.6 million in 2017 and 2016, respectively.
In our effort to expand our business internationally weWe may continue to invest in marketing as well as additional employees to support the business expansion,our operations (including licensing arrangements), which may generate operating losses. Furthermore, operating losses in certain jurisdictions may not have any recognizable tax benefit, which is the case for the Asia Pacific business.benefit. These factors could have a material negative impact on our consolidated net income and cash flows, which could result in a significant decrease in the trading price of our common stock. In addition to uncertainty about our ability to generate net income from our foreign operations and expand our international market position, thereThere are certain additional risks inherent in doing business internationally, including:

uncertainties and instability in economic and market conditions caused by the United Kingdom's vote to exit the European Union;
conditions; uncertainty regarding how the United Kingdom's access to the European Union Single Market and the wider trading, legal, regulatory and labor environments especially in the United Kingdom and European Union, will be impacted by the United Kingdom's vote to exit the European Union,Brexit, including the resulting impact on our business and that of our clients;
exposure to local economic or political instability and threatened or actual acts of terrorism; compliance with U.S. and non-U.S. regulatory laws and requirements relating to anti-corruption, antitrust or competition, economic sanctions, data privacy, consumer protection, employment and labor laws, health and safety, information reporting and advertising and promotions; financial risks from transactions in multiple currencies; longer payment cycles and difficulties in collecting accounts receivable; trade barriers and changes in trade regulations;
regulations, including new or increased tariffs; difficulties in developing, staffing and simultaneously managing foreign operations as a result of distance, language and cultural differences;
stringent local labor laws and regulations;
bans on travel among or between various countries; risks related to government regulation;regulation, including changing policies in areas such as trade, travel, immigration, and
healthcare, among others; and potentially adverse tax consequences.
Moreover, fluctuations in currency exchange rates can impact our revenues. Foreign currency movements relative to the U.S. dollar have negatively impacted our revenues from our operations in Europe. For example, since the United Kingdom's Brexit vote, global markets and foreign exchange rates have experienced increased volatility, including a decline in the value of the British Pound Sterling as compared to the U.S. Dollar. The United Kingdom's decision to leave the European Union could result in other member countries also determining to leave, which could lead to added economic and political uncertainty and further devaluation or eventual abandonment of the Euro common currency, any of which could have a negative impact on travel and therefore our business and results of operations. The uncertainty and volatility in foreign exchange rates, which may differ across regions, makes it more difficult to forecast industry and consumer trends and the timing and degree of their impact on our markets and business, which in turn could adversely affect our ability to effectively manage our business and adversely affect our results of operations.
In addition, we face risks related to the growth rate and expansion of our international business, including our expansion in Asia Pacific. Aa decline in the growth rates of our international businesses could have a negative impact on our gross profit and earnings per share growth rates and, as a consequence, our stock price. Many of these regions have different customs, currencies, levels of consumer acceptance and use of the Internet for commerce, legislation, regulatory environments, tax laws and levels of political stability. International markets may have strong local competitors with an established brand that may make expansion in that market difficult and costly and take more time than anticipated. In addition, compliance with legal, regulatory or tax requirements in multiple jurisdictions places demands on our time and resources, and we may nonetheless experience unforeseen and potentially adverse legal, regulatory or tax consequences.
Investment in new As we continue to focus on increasing the profitability of our business, strategieswe may not achieve targeted operational cost savings, improvements and acquisitions could disrupt our ongoing business and present risks not originally contemplated.
We have invested, and in the future may invest, in new business strategies and acquisitions. For example, we acquired businesses in Asia Pacific, including Australia, China, Hong Kong, Japan, Taiwan, and Southeast Asia. If the businesses we have acquired do not perform as expected or we are unable to effectively integrate acquired businesses, our operating results and prospects could be harmed. Expansions into foreign markets involve risks and uncertainties, including, among other things, potential distraction of management from operations in North America and Europe, greater than expected liabilities and expenses, inadequate return on capital, and unidentified issues not discovered in our investigations and evaluations of those strategies and acquisitions. It may take us longer than expected to fully realize the anticipated benefits of the Asia Pacific transaction, and those benefits may ultimately be smaller than anticipated,efficiencies, which could adversely affect our business. If we are unsuccessful in expanding in new and existing international markets and effectively managing the increased costs of the expansion, our business, results of operations and financial condition will becondition. In addition, significant potential risks could impair our ability to achieve anticipated operating improvements and/or cost reductions throughout the organization, including, but not limited to, higher than anticipated costs, management distraction from ongoing business activities, failure to maintain adequate controls and procedures, and damage to our reputation and brand image. Additionally, we could also experience a loss of continuity, loss of accumulated knowledge and/or inefficiency, adverse effects on employee morale and productivity and adverse effects on our ability to attract and retain highly skilled employees. Any of these consequences could adversely affected. We are also subject to risks typical of international businesses, including differing economic conditions, differing customs, languages and consumer expectations, changes in political climate, differing tax structures and other regulations and restrictions, including labor laws, and foreign exchange rate volatility.impact our business.
We may not be able to continue developing awareness of our brand names.
We believe that continuing to build awareness of the Travelzoo brand name is critical to achieving widespread acceptance of our business. Brand recognition is a key differentiating factor among providers of online advertising opportunities, and we believe it could become more important as competition in our industry increases. In order to maintain and build brand

awareness, we must succeed in our marketing efforts. If we fail to successfully promote and maintain our brands,brand consistently across numerous jurisdictions, incur significant expenses in promoting our brands and fail to generate a corresponding increase in revenue as a result of our branding efforts, or encounter legal obstacles which prevent our continued use of our brand names, our business could be materially adversely affected.
If we fail to retain our existing members or acquire new members, our revenue and business will be harmed.
We spent $6.8 million, $8.0spent $1.6 million and $9.5$6.1 million on online marketingmarketing initiatives relating to member acquisition for the years ended December 31, 2017, 20162020 and 20152019, respectively, and expect, once the pandemic begins to subside, to continue to spend significant amounts to acquire additional members. We must continueOur long-term success depends on our continued ability to retainincrease the overall number of
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members and acquire members in order to maintain or increase revenue.engage those members. We cannot assure you that the revenue from members we acquire will ultimately exceed the cost of acquiring new members. If members do not perceive our offers to be of high value and quality or if we fail to introduce new and more relevant deals, we may not be able to acquire or retain members. If we reduce our member acquisition costs, we cannot assure you that this will not adversely impact our ability to acquire new members. If we are unable to acquire new members who purchase our deals directly or indirectly in numbers sufficient to grow our business, or if members cease to purchase our deals, directly or indirectly through our advertisers, the revenue we generate may decrease and our operating results will be adversely affected. If the level of usage by our member base declines or does not grow as expected, we may suffer a decline in member growth or revenue. A significant decrease in the level of usage or member growth would have an adverse effect on our business, financial condition and results of operations. In addition, a shift of our audience to mobile devices and social media channels without corresponding updates of our offerings or marketing activities to address this audience could result in lower revenues.
Our business may be sensitive to events affecting the travel industry in general.
Events like the Middle East conflicts, the global financial crisis of 2008, the terrorist attacks in France, Turkey, Belgium and Germany, mass shooting incidents such as in Las Vegas and the recent natural disasters, such as hurricanes, fires and floods in the United States and the Caribbean, have a negative impact on the travel industry and affect travelers' behavior. In addition, advertisers may choose to limit advertising spend on certain destinations given the recent terror attacks and natural disasters, which can adversely impact our business. We are not in a position to evaluate the net effect of these circumstances on our business; however, we believe there has been negative impact to our business by such events. Furthermore, in the longer term, our business might be negatively affected by financial pressures on the travel industry. If such events result in a long-term negative impact on the travel industry, such impact could have a material adverse effect on our business.
In addition, the United Kingdom’s vote to exit from the European Union could lead to economic uncertainty and have a negative impact on the travel industry and our European business. The United Kingdom could lose access to the single European Union market, travel between the United Kingdom and European Union countries could be restricted, and we could face new regulatory costs and challenges, the scope of which are presently unknown.
We may not be able to attract travel and entertainment companies or Internet users if we do not continually enhance and develop the content and features of our products and services.
To remain competitive, we must continually improve the responsiveness, functionality, and features of our products and services. We may not succeed in developing features, functions, products, or services that travel and entertainment companies and Internet users find attractive. This could reduce the number of travel and entertainment companies and Internet users using our products and materially adversely affect our business. We are also recently launched a new and simpler design forcontinually looking to refine our website.product offerings. We cannot guarantee that our recently launched productsany such refinements will be embraced by our members. It may take us longer than expected to fully realize the anticipated benefits, and those benefits may ultimately be smaller than anticipated, which could adversely affect our business. While we are striving to improve functionality, usability and design in our products, the recentongoing enhancements on web and mobile and investment in packaging and other technology may not achieve the desired results we anticipate, and if unsuccessful, could result in a decline in revenues, an increase in costs, and a negative impact on our business.
We may lose business if we fail to keep pace with rapidly changing technologies and client needs.
Our success is dependent on our ability to develop new and enhanced software, services, and related products to meet rapidly evolving technological requirements for online advertising. Our current technology may not meet the future technical requirements of travel and entertainment companies. Trends that could have a critical impact on our success include:
rapidly changing technology in online advertising, including a significant shift of business to mobile platforms;
advertising; evolving industry standards, including both formal and de facto standards relating to online advertising;
developments and changes relating to the Internet;
competing products and services that offer increased functionality; and

changes in travel company, entertainment company, and Internet user requirements.
If we are unable to timely and successfully develop and introduce new products and enhancements to existing products in response to our industry’s changing technological requirements, our business could be materially adversely affected.
Our business and growth will suffer if we are unable to hire and retain highly skilled personnel.
Our future success depends on our ability to attract, train, motivate, and retain highly skilled employees. We may be unable to retain our skilled employees, or attract, assimilate, and retain other highly skilled employees in the future. We have from time to time in the past experienced, and we expect to continue to experience in the future, difficulty in hiring and retaining highly skilled employees with appropriate qualifications. If we are unable to hire and retain skilled personnel, our growth may be restricted, which could adversely affect our future success.
Additionally, the loss or departure of any of our key employees could materially adversely affect our ability to implement our business plan. We maydo not bemaintain key person life insurance for any member of our management team. We also expect new members to join our management team in the future. If our key management personnel are not able to work together effectively, manage our expanding operations.
Since the commencement of our operations, we have experienced periods of rapid growth. In order to execute our business plan, we must continue to grow significantly. This growth has placed, and our anticipated future growth will continue to place, a significant strain on our management, systems, and resources. We expect that we will need to continue to improve our financial and managerial controls and reporting systems and procedures. We will also need to continue to expand and maintain close coordination among our sales, production, marketing, IT, and finance departments. We may not succeed in these efforts. Our inability to expand our operations in an efficient manner could cause our expenses to grow disproportionately to revenues, our revenues to decline or grow more slowly than expected and could otherwise have a material adverse effect on our business.be materially adversely affected.
Intense competition may adversely affect our ability to achieve or maintain market share and operate profitably.
The markets for the services we offer are intensely competitive, constantly evolving and subject to rapid change, and current and new competitors can launch new services at a relatively low cost. We compete for advertising dollars with large Internet portal sites, such as Trip Advisor, that offer listings or other advertising opportunities to travel, entertainment and local businesses. These companies have significantly greater financial, technical, marketing and other resources and larger advertiser bases. We compete with search engines like Google and Bing that offer pay-per-click listings. We compete with travel metasearch engines like Kayak Software Corp. and online travel and entertainment deal publishers. We compete with large online travel agencies like Expedia and Priceline that also offer advertising placements and hotel booking platforms and capture consumer interest. As a result of our acquisition of Travelzoo Asia Pacific, we now compete or may compete in the future with large online travel service providers, like Ctrip and eLong. There has been substantial consolidation of the global travel industry and we believe this trend will continue. Some of our competitors are large companies that have significant resources and substantial international operations. These large companies have recently announced acquisitions to further consolidate the online travel industry. For example, Ctrip announced that it was acquiring Skyscanner and Priceline announced it was acquiring Momondo. Expedia owns Travelocity, Orbitz, Hotels.com, Hotwire, Trivago, and HomeAway, among others. The continued consolidation of the global travel market may impact our ability to compete in certain areas.
We also compete with companies like Groupon that sell vouchers for deals from local businesses such as spas, hotels and restaurants as well as sell deals fromand tour operators for vacation packages. We expectcompete with search engines like Google that offer pay-per-click listings. Additionally, certain search engines have increased their focus on acquiring or launching travel products. For example, Google has continued to face increased competition fromadd features and functionality to its flight and hotel metasearch products, which have grown rapidly and has also further integrated its “Book on Google” reservation functionality into its products. We compete with newspapers, magazines and other Internettraditional media companies that operate websites which provide online advertising opportunities. We compete with travel metasearch engines like Kayak.com (owned by Booking Holdings) and technology-based businessesonline travel and entertainment deal publishers (including online restaurant reservation services). We compete with large online travel agencies like the Expedia Group and Booking Holdings, as well as thousands of individual travel agencies around the world, that also offer advertising placements and hotel booking platforms and capture consumer interest. There has been substantial consolidation of the global
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travel industry and we believe this trend will continue. Some of our competitors are large and have significant resources and substantial international operations. Such companies have also completed acquisitions to further consolidate the industry.
There has also been a proliferation of new channels and platforms through which accommodation providers can offer reservations. For example, companies such as Google. ToAirbnb (which acquired HotelTonight), HomeAway and VRBO (which are both owned by Expedia Group) offer services providing alternative accommodation property owners, particularly individuals, an online place to list their alternative accommodations, which compete with our hotel offers. Further, meta-search services may lower the extentcost for new companies to enter the market by providing a distribution channel without the cost of promoting the new entrant's brand to drive consumers directly to its website. Some competitors offer a variety of online services, such as food delivery, shopping, gaming or search services, many of which are used by consumers more frequently than online travel services. As a result, a competitor that Google,has established other, more frequent online interactions with consumers may be able to more easily or other leading searchcost-effectively acquire customers for its travel services than we can. If any of these platforms are successful in offering services similar to consumers who would otherwise use our platforms or metasearch engines that have a significant presence inif we are unable to offer our key markets, offer comprehensive travel planning or shopping capabilities, or refer those leadsservices to suppliers directly, or to other favored partners, thereconsumers within these super-apps, our customer acquisition efforts could be an adverse impact onless effective and our customer acquisition costs could increase, either of which would harm our business and financial performance.results of operations. We also have seen that some competitors will accept lower margins, or negative margins, to attract attention and acquire new members. If competitors engage in group buying initiatives in which merchants receive a higher percentage of the face value than we currently offer, we may be forced to pay a higher percentage of the face value than we currently offer, which may reduce our revenue. In addition, we compete with newspapers, magazines and other traditional media companies that operate websites which provide online advertising opportunities. We expect to face additional competition as other established and emerging companies, including print media companies, enter the online advertising market. Competition could result in reduced margins on our services, loss of market share or less use of Travelzoo by advertisers and consumers. If we are not able to compete effectively with current or future competitors as a result of these and other factors, our business could be materially adversely affected.
Loss of any of our key management personnel could negatively impact our business.
Our future success depends to a significant extent on the continued service and coordination of our management team. The loss or departure of any of our officers or key employees could materially adversely affect our ability to implement our business plan. We do not maintain key person life insurance for any member of our management team. In addition, we expect new members to join our management team in the future. These individuals will not previously have worked together and will

be required to become integrated into our management team. If our key management personnel are not able to work together effectively or successfully, our business could be materially adversely affected.
We may not be able to access third partythird-party technology upon which we depend.
We use data technology and software products from third parties, and technology from our vendors may not continue to be available to us on commercially reasonable terms, or at all. Our business will suffer if we are unable to access technology, to gain access to additional products or to integrate new technology with our existing systems. This could cause delays in our development and introduction of new services and related products or enhancements of existing products until equivalent or replacement technology can be accessed, if available, or developed internally, if feasible. If we experience these delays, our business could be materially adversely affected.
We also rely on certain third partythird-party computer systems and third party service providers, including Global Distribution Systems and computerized central reservation systems, in connection with providing certain of our hotel booking services.services and travel package offerings. Any interruption in these third party services and systems or deterioration in their performance could prevent us from utilizing certain booking services and have an adverse effect on our business, brands and results of operations. Our agreements with some third partythird-party service providers are terminable upon short notice and often do not provide recourse for service interruptions.
Acquisitions, investments, licensing arrangements and joint ventures could result in operating difficulties, dilution, and other harmful consequences that may adversely impact our business and results of operations.
We may evaluate and consider a wide array of potential strategic transactions as part of our overall business strategy, including business combinations, acquisitions and dispositions of businesses, technologies, services, and other assets, as well as strategic investments, licensing arrangements and joint ventures. At any given time we may be engaged in discussions or negotiations with respect to one or more of these types of transactions. Any of these transactions could be material to our financial condition and results of operations.
These transactions involve significant challenges and risks. Some of the areas where we may face risks, or difficulties include:

Diversionincluding: diversion of management time and focus from operating our business to acquisition integration challenges.

Implementationtime; implementation or remediation of controls, procedures, and policies at the acquired company.

Integrationcompany; integration of the acquired company's accounting, human resource, and other administrative systems, and coordination of product, engineering, and sales and marketing functions.

Transitionvarious functions; transition of operations, users, and customers onto our existing platforms.

Failureplatforms, if applicable; failure to obtain required approvals on a timely basis, if at all, from governmental authorities, or conditions placed upon approval, under competition and antitrust laws which could, among other things, delay or prevent us from completing a transaction, or otherwise restrict our ability to realize the expected financial or strategic goals of an acquisition.

In the case of foreign acquisitions,acquisition; the need to integrate operations across different cultures and languages and to address the particular economic, legal, currency, political, and regulatory risks associated with specific countries.

Failurecountries; failure to successfully further develop the acquired business or technology.

Cultural challenges associated with integrating employees from the acquired company into our organization, and retention of employees from the businesses we acquire.


Liabilitytechnology; liability for activities of the acquired company before the acquisition, including patent and trademarkintellectual property infringement, claims, violations of laws, commercial disputes, tax liabilities, and other known and unknown liabilities.

Litigationliabilities; litigation or other claims in connection with the acquired company, including claims from terminated employees, customers, former stockholders, or other third parties.

Challengesparties; challenges relating to the structure of an investment, such as governance, accountability and decision-making conflicts that may arise in the context of a joint venture.

Expectedconflicts; expected and unexpected costs incurred in pursuing acquisitions, including identifying and performing due diligence on potential acquisition targets that may or may not be successful.

Entrancesuccessful; entrance into markets in which we have no direct prior experience and increased complexity in our business.business;

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Inabilityinability to sell disposed assets.

Impairmentassets or impairment of investments, goodwill and other assets acquired or divested.

Ourdivested; the need to obtain financial and other information regarding the investee in order to properly account and report for the investment on an on-going basis; and failure to address these riskssecure necessary financing in order to complete a purchase or other problems encountered in connection with our past or future acquisitions and investments could cause us to fail to realize the anticipated benefits of such acquisitions or investments, incur unanticipated liabilities, and harm our business generally.

applicable transaction. Future acquisitions may also require us to issue additional equity securities, spend our cash, or incur debt (and increased interest expense), liabilities and amortization expenses related to intangible assets or write-offs of goodwill, which could adversely affect our results of operations and dilute the economic and voting rights of our stockholders. Also, the anticipated benefit of many of our acquisitions may not materialize.
Risks Related to the Market for our Shares
Our stock price has been volatile historically and may continue to be volatile.
The trading price of our common stock has been and may continue to be subject to wide fluctuations. During the twelve months ended February 9, 2018, the closing price of our common stock on the NASDAQ Global Select Market ranged from $5.95 to $11.20. Our stock price may fluctuate in response to a number of events and factors, such as quarterly variations in operating results; announcements of technological innovations or new products by us or our competitors; changes in financial estimates and recommendations by securities analysts; the operating and stock price performance of other companies that investors may deem comparable to us; and news reports relating to trends in our markets or general economic conditions. Our stock price may be volatile given that operating results may vary from the expectations of securities analysts and investors, which are beyond our control. In the event that our operating results fall below the expectations of securities analysts or investors, the trading price of our common shares may decline significantly. Moreover, fluctuations in our stock price and our price-to-earnings multiple may have made our stock attractive to hedge or day-trading investors who often shift funds into and out of stocks rapidly, exacerbating price fluctuations in either direction, particularly when viewed on a quarterly basis.
In addition, the stock market in general, and the market prices for Internet-related companies in particular, have experienced volatility that often has been As licensing arrangements typically involve third parties unrelated to the Company operating performance ofunder our brand name in foreign jurisdictions, we risk, among other things, damage to our reputation or brand image if such companies. These broad market and industry fluctuations may adversely affect the price of our stock, regardless of our operating performance.
We havethird parties are unsuccessful or behave in a principal stockholder.
Ralph Bartel, who founded Travelzoo and whoway that is a Director of the Company, is the sole beneficiary of the Ralph Bartel 2005 Trust, which is the controlling shareholder of Azzurro. As of December 31, 2017, Azzurro is the Company's largest stockholder, holding approximately 57.8% of the Company's outstanding shares.

contrary to Travelzoo.
Risks Related to Legal Uncertainty
We may become subject to shareholder lawsuits over securities violations due to volatile stock price and this can be burdensome to management and costly to defend.price.
Shareholder lawsuits for securities violations are often launched against companies whose stock price is volatile. Such lawsuits involving the Company would require management’s attention to defend, which may distract attention from operating the Company. In addition, even if the lawsuit is meritless, the Company may incur substantial costs to defend itself and/or settle such claims, to minimize the distraction and costs of defense. Such lawsuits could result in judgments against the Company requiring substantial payments to claimants. Such costs may materially impact our results of operations and financial condition.
We may become subject to burdensome government regulations and legal uncertainties affecting the Internet which could adversely affect our business.
To date, governmental regulations have not materially restricted use of the Internet in our markets. However, the legal and regulatory environment that pertains to the Internet is uncertain and may change. Uncertainty and new regulations, including those enacted in foreign jurisdictions, could increase our costs of doing business, prevent us from delivering our products and services over the Internet, or slow the growth of the Internet. For example, new laws and regulations regulating online advertisements, including those enacted in foreign jurisdictions, may affect our advertising revenue and may also result in decreased traffic to our websites. In addition to new laws and regulations being adopted, existing laws may be applied to the Internet. New and existing laws may cover issues which include:
user privacy;
anti-spam legislation;
consumer protection;
copyright, trademark and patent infringement;
pricing controls;
characteristics and quality of products and services;
sales and other taxes; and
other claims based on the nature and content of Internet materials.
We are subject to laws and regulations worldwide, changes to which could increase the Company’s costs and individually or in the aggregate adversely affect the Company’s business.
The Company is subject to laws and regulations affecting its domestic and international operations in a number of areas. These U.S. and foreign laws and regulations affect the Company’s activities including, but not limited to, in areas of employment, related laws and regulations, advertising, digital content, consumer protection, real estate, billing, e-commerce, promotions, intellectual property, ownership and infringement, tax, anti-corruption, foreign exchange controls and cash repatriation restrictions, data privacy, requirements, anti-competition, health and safety.
safety, and vacation packaging. Compliance with these laws, regulations and similar requirements may be onerous and expensive, and they may be inconsistent from jurisdiction to jurisdiction, further increasing the costcosts of compliance and doing business. Any such costs, which may rise in the future as a result of changes in these laws and regulations or in their interpretation, could individually or in the aggregate make the Company’s services less attractive, to the Company’s customers, delay the introduction of new products, in one or more regions, or cause the Company to change or limit its business practices or incur more costs to comply or defend itself. The Company hasWe have implemented policies and procedures designed to ensure compliance, with applicable laws and regulations, but there can be no assurance that the Company’sour employees, contractors, partners, or agents will not violate such laws and regulations or the Company’s policies and procedures.

The implementation of the CARD Act and similar state and foreign laws may harm our Local Deals and Getaways business.
Vouchers which are issued under our Local Deals and Getaway Getaways may be considered gift cards, gift certificates, stored value cards or prepaid cards and therefore governed by, among other laws, the Credit CARD Act of 2009 (the "CARD Act"), and state laws governing gift cards, stored value cards and coupons.coupons (“gift cards”). Other foreign jurisdictions have similar laws in place, in particular European jurisdictions where the European E-Money Directive regulates the business of electronic money institutions. Many of these laws contain provisions governing the use of gift cards, gift certificates, stored value cards or prepaid cards, including specific disclosure requirements and prohibitions or limitations on the use of expiration dates and the imposition of certain fees. For example, if the vouchers are subject to the CARD Act and are not included in the exemption for promotional programs, it is possible that the purchase value, which is the amount equal to the price paid for the voucher, or the promotional value, which is the add-on value of the voucher in excess of the price paid, or both, may not expire before the later of (i) five years after the date on which the voucher was issued; (ii) the voucher’s stated expiration date (if any); or (iii) a later date provided by applicable state law. Purported class actions against other companies have been filed in federal and state court claiming that coupons similar to the vouchers are subject to the CARD Act and various state laws governing gift cards and that the defendants have violated these laws by issuing the coupons with expiration dates and other restrictions. In addition, investigations by certain state attorney general offices have been launched against other companies with regards to similar issues. If similar claims are asserted against the Company in respect of the Local Deals and Getaway Getaways vouchers and are successful, we may become subject to fines and penalties and incur additional costs. In addition, if federal or state laws require that the face value of our vouchers have a minimum expiration period beyond the period desired by a merchant for its promotional program, or no expiration period, this may affect the willingness of merchants to issue vouchers in jurisdictions where these laws apply. For unredeemed vouchers, similar laws in other jurisdictions require us or merchants to honor the face value of vouchers sold, after the redemption period. For example, in Germany, certain consumer protection laws require us to refund consumers for approximately four years after the purchase date for the amount of the face value of purchased vouchers which remains unredeemed at the end of the redemption period. Therefore, we do not recognize the unredeemed amounts as revenue until after we are not subject to these laws. There may be similar laws in other countries or provinces that require similar practices. Such developments may materially and adversely affect the profitability or viability of our Local Deals and Getaway.Getaways vouchers.
If we are requiredCertain gift card laws could require us to materially increase the estimated liability recorded in our financial statements with respect to unredeemed Local Deals and Getaway vouchers due to application of certain gift card laws, our net income could be materially and adversely affected.
In certain states and foreign jurisdictions, our Local Deals and GetawayGetaways vouchers may be considered a gift card. Some of these states and foreign jurisdictions include gift cards under their unclaimed and abandoned property laws which require companies to remit to the government the value of the unredeemed balance on the gift cards after a specified period of time (generally
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(generally between one1 and five5 years) and impose certain reporting and recordkeepingrecord keeping obligations. The analysis of the potential application of the unclaimed and abandoned property laws to our vouchers is complex, involving an analysis of constitutional and statutory provisions and factual issues, including our relationship with members and merchants and our role as it relates to the issuance and delivery of a voucher. In the event that one or more states or foreign jurisdictions successfully challenges our position on the application of its unclaimed and abandoned property laws to vouchers, or if the estimates that we use in projecting the likelihood of vouchers being redeemed prove to be inaccurate, our liabilities with respect to unredeemed vouchers may be materially higher than the amounts shown in our financial statements. If we are required to materially increase the estimated liability recorded in our financial statements with respect to unredeemed gift cards, our net income could be materially and adversely affected. Moreover, a successful challenge to our position could subject us to penalties or interest on unreported and unremitted sums, and any such penalties or interest would have a further material adverse impact on our net income.
New taxTax treatment of companies engaged in Internet commerce may adversely affect the commercial use of our services and our financial results.
Due to the global nature of the Internet, it is possible that various states or foreign countries might attempt to regulate our transmissions or levy sales, income or other taxes relating to our activities. Tax authorities at the international, federal, state and local levels are currently reviewing the appropriate treatment of companies engaged in Internet commerce. New or revised international, federal, state or local tax regulations may subject us or our members to additional sales, income and other taxes. We cannot predict the effect of currentany attempts to impose sales, income or other taxes on commerce over the Internet. New or revised taxes and, in particular, sales taxes, VATValued Added Tax ("VAT") and similar taxes would likely increase the cost of doing business online and decrease the attractiveness of advertising and selling goods and services over the Internet. In June 2018, the U.S. Supreme Court decided the South Dakota v. Wayfair, Inc. sales tax nexus case and as a result, states now have the ability to adopt laws requiring taxpayers to collect and remit sales tax on a basis of economic nexus, even in states in which the taxpayer has no presence. For example, due to media sales for travel agents, clients or partners in certain states with economic nexus provisions (including but not limited to New Mexico, South Dakota, West Virginia and Hawaii), we could have potential tax exposure pursuant to the Wayfair decision. We are continuing to evaluate states where we could have such exposure. New taxes could also create significant increases in internal costs necessary to capture data and collect and remit taxes. Any of these events could have an adverse effect on our business and results of operations.

We may suffer liability as a result of information retrieved from or transmitted over the Internet and claims related to our service offerings.

We may be sued for defamation, civil rights infringement, negligence, patent, copyright or trademark infringement, invasion of privacy, personal injury, product liability, breach of contract, unfair competition, discrimination, violations of disability laws, antitrust or other legal claims relating to information that is published or made available on our websites or service offerings we make available (including provision of an application programming interface platform for third parties to access our website, mobile device services and geolocation applications).available. These types of claims have been brought, sometimes successfully, against online services companies in the past. The fact that we distribute information via e-mailemail may subject us to potential risks, such as liabilities or claims resulting from unsolicited e-mailemail or spamming, lost or misdirected messages, security breaches, illegal or fraudulent use of e-mailemail or interruptions or delays in e-mailemail or mobile service. These risks are enhanced in certain jurisdictions outside the U.S., where our liability for such third-party actions may be less clear and we may be less protected. In addition, we could incur significant costs in investigating and defending such claims, even if we ultimately are not found liable. If any of these events occurs, our business could be materially and adversely affected.
We are subject to risks associated with information disseminated through our websites and applications, including consumer data, content that is produced by our editorial staff and errors or omissions related to our product offerings. Such information, whether accurate or inaccurate, may result in our being sued, by our advertisers, merchants, members or third parties and as a result our revenue and reputationwhich could be materially and adversely affected.

affect our business. In addition, we may acquire personal or confidential information, including credit card information, from users of our websites and mobile applications, related to our Local Deals, Getawaysand hotel booking platform. Our existing security measures may not be successful in preventing security breaches. For example, outsideOutside parties may attempt to fraudulently induce employees, merchants or customers to disclosedisclosure of sensitive information in order to gain access to our secure systems and networks.networks or to takeover customer accounts by using information obtained elsewhere to attempt to login to customer accounts on our websites. A party (whether internal, external, an affiliate or unrelated third party) that is able to circumvent our security systems could steal consumer information or transaction data or other proprietary information. In the last few years, several major companies, such as Target, Home Depot, Zappos, LinkedIn and Sony, have experienced high-profile security breaches that exposed their customers' personal information. A security breach at any travel service provider, hotel, payment processor, GDS or other third partythird-party travel supplier such as the security breach experienced by Sabre, could result in negative publicity and exposure, as well as damage to the reputations of the hotels impacted by the incident.

exposure.
While we strive to use commercially acceptable means to protect customer personal information,data, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Further, because the techniques used to obtain unauthorized access, disable or degrade service, or sabotage systems change frequentlyCyberattacks are increasing in frequency and oftensophistication and are not recognized until launched against a target,constantly evolving. Consequently, we may be unable to anticipate these techniquesattacks or to implement adequate preventative measures. These issues are likelyWe have experienced and responded to become more difficult to manage ascyberattacks, which we expandbelieve have not had a significant impact on the numberintegrity of places where we operate and asour systems or the tools and techniques used in such attacks become more advanced.security of any data maintained by us. Security breaches or the unauthorized disclosure of customer personal information could result in negative publicity, damage our reputation, expose us to risk of loss or litigation and possible liability and subject us to regulatory penalties and sanctions. Any failure or perceived failure by us, or our service providers, to comply with the privacy policies,any privacy-related obligations to users or other third parties, or privacy related legal obligations, or any compromise of security that results in the unauthorized release or transfer of personally identifiable information or other user data, may result in governmental enforcement actions, litigation or public statements against the companyCompany by consumer advocacy groups or others and could cause our customers and members to lose trust in the company,us, which could have an adverse effect on our business. If our security measures are breached, or if our services are subject to attacks that degrade or deny the ability of
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users to access our products and services, our products and services may be perceived as not being secure, users and customers may curtail or stop using our products and services, and we may incur significant legal and financial exposure.

We could also be adversely affected if legislation or regulations are expanded to require changes in our business practices or if governing jurisdictions interpret or implement their legislation or regulations in ways that negatively affect our business, results of operations or financial condition. For example, we, like many online companies, have been utilizing the U.S.- E.U. Safe Harbor framework and relying on this method to ensure the appropriate transfer of data between the U.S. and Europe. However, on October 6, 2015, the European Union adopted the GDPR, which went into effect in May 2018, California passed the California Consumer Privacy Act, which creates new data privacy rights for users effective in 2020, and on July 16, 2020, the Court of Justice ruled that this 15-year old Safe Harbor pact is no longer valid. While we are evaluating and implementing alternatives, it is difficult at this point to know whether this ruling will have an impact on our business. In addition,of the European Union has adoptedinvalidated the EU-US Privacy Shield, which now requires that the transfer of information between the EU and the US be reviewed on a newcase-by-case basis. There are a number of proposals for enactment or modification of data protection legal framework, effectiveprivacy laws pending or proposed in May 2018, which may resultother jurisdictions. Complying with these varying requirements could cause us to incur substantial costs or require us to change our business practices in a greater compliance burden for companies, including us, with users in Europe and increased costs of compliance.manner adverse to our business. To the extent that European regulatory authorities impose fines on the Company or require changes to the Company's business practices, the Company's business and results of operations could be materially and adversely affected. We also could be adversely affected if legislation or regulations are expanded to require changes in our business practices or if

governing jurisdictions interpret or implement their legislation or regulations in ways that negatively affect our business, results of operations or financial condition.
Claims have been asserted against us relating to shares not issued in our 2002 merger.
The Company was formed as a result of a combination and merger of entities founded by the Company’s principal stockholder, Ralph Bartel. In 2002, Travelzoo.com Corporation (“Netsurfers”) was merged into Travelzoo. Under and subject to the terms of the merger agreement, holders of promotional shares of Travelzoo.com Corporation (“Netsurfers”)Netsurfers who established that they had satisfied certain prerequisite qualifications were allowed a period of 2 years following the effective date of the merger to receive one share of Travelzoo in exchange for each share of common stock of Travelzoo.com Corporation.Netsurfers. In 2004, two2 years following the effective date of the merger, certain promotional shares remained unexchanged. As the right to exchange these promotional shares expired, no additional shares were reserved for issuance. Thereafter, the Company began to offer a voluntary cash program for those who established that they had satisfied certain prerequisite qualifications for Netsurfer promotional shares as further described below.
shares. Beginning in 2010, the Company became subject to unclaimed property audits of various states in the United StatesU.S. related to the above unexchanged promotional shares. The Company recorded charges for the estimated settlements with these states of $20.0 million, $3.0 million and $22.0 million in 2011, 2012 and 2013, respectively. In 2014, the Company released $7.6 million of the reserve related to the completion of settlements with the states.
Although the Company has settled the states' unclaimed property claims with all states, the Company may still receive inquiries from certain potential Netsurfer promotional stockholders that had not provided their state of residence to the Company by April 25, 2004.Company. Therefore, the Company is continuing its voluntary program under which it makes cash payments to individuals related to the promotional shares for individuals whose residence was unknown by the Company and who establish that they satisfy the original conditions required for them to receive shares of Travelzoo.com Corporation,Netsurfers, and who failed to submit requests to convert their shares into shares of Travelzoo within the required time period. This voluntary program isThe Company did not available for individuals whose promotional shares have been escheated to a state by the Company, except those individuals for which their residence was unknown to the Company. The accompanying consolidated financial statements include a charge formake any material payments under this voluntary program in general2020 and administrative expenses of $1,000, $2,000 and $1,000 for the years ended December 31, 2017, 2016 and 2015, respectively.
2019. The total cost of this voluntary program is not reliably estimable because it is based on the ultimate number of valid requests received and future levels of the Company’s common stock price. The Company’s common stock price affects the potential liability because the amount of cash payments under the program is based in part on the recent level of the stock price at the date valid requests are received. The Company does not know how many of the requests for shares originally received by Travelzoo.com Corporation in 1998 were valid, but the Company believes that only a portion of such requests were valid. In order to receive payment under this voluntary program, a person is required to establish that such person validly held shares in Travelzoo.com Corporation.
Federal laws and regulations, such as the Bank Secrecy Act and the USA PATRIOT Act and similar foreign laws, could be expanded to include Local Deals and GetawayGetaways vouchers.
Various federal laws, such as the Bank Secrecy Act and the USA PATRIOT Act and foreign laws and regulations, such as the European Directive on the prevention of the use of the financial system for the purpose of money laundering and terrorist financing, impose certain anti-money laundering requirements on companies that are financial institutions or that provide financial products and services. For these purposes, financial institutions are broadly defined to include money services businesses such as money transmitters, check cashers and providers of prepaid access cards. Examples of anti-money laundering requirements imposed on financial institutions include customer identification and verification programs, suspicious activity monitoring and reporting, record retention policies and procedures and transaction reporting. We do not believe that we are a financial institution subject to these laws and regulations based, in part, upon the closed loop nature and other characteristics of vouchers and our role with respect to the distribution of vouchers to members. However, the Financial Crimes Enforcement Network a division of the U.S. Department of the Treasury tasked with implementing the requirements of the Bank Secrecy Act, recentlypreviously issued final rules regarding the scope and requirements for non-bank parties involved in stored value or prepaid access cards, including obligations on sellers or providers of “prepaid access”. Under the final rule, providers or sellers of closed loop vouchers, such as those offered through the Local Deals and Getaway Getaways programs, would only be subject to registration if the vouchervouchers exceed $2,000 in total value or if they are sold in aggregate amounts exceeding $10,000 to any single person in one day. Should the $2,000 limit be exceeded or should more than $10,000 in aggregate vouchers be sold to any individual person (sales to businesses for resale or distribution are excluded) then we may be deemed either a seller or provider of prepaid access subject to regulation. In the event that we become subject to thethese requirements of the Bank Secrecy Act or any other anti-money laundering law or regulation imposing obligations on us as a money services business, our

regulatory compliance costs to meet these obligations would likely increase which could reduce our net income. In addition, the costs for third parties to sell vouchers would increase, which may restrict our ability to enlist third parties to issue vouchers.
Our internal control over financial reporting may not be effective andwhich could impact our independent registered public accounting firm maybusiness.
26


The SEC approved amendments in 2018 that raised the cap for status as a “smaller reporting company”. Travelzoo qualified as a smaller reporting company in 2020 meaning it is not be able to attest assubject to the effectivenessSOX 404(b) requirement of suchhaving an auditor attestation report on internal controls, which could have a significant and adverse effect on our business.
We arecontrol over financial reporting. However, we may be obligated to evaluate our internal control over financial reporting in order to allow management to report on,if we are no longer smaller reporting company and our independent registered public accounting firm to opine on, our internal control over financial reporting, as required by Section 404 of the Sarbanes-Oxley Act of 2002 and the rules and regulations of the SEC, which we collectively refer to as Section 404. In our Section 404 evaluation, we may identify areas of internal control that may need improvement and mayor require remediation efforts where necessary.efforts. Currently, none of our identified areas that need improvement hashave been categorized as material weaknesses. We may identify conditions that may result in material weaknesses in the future.
We may be unable to protect our registered trademark or other proprietary intellectual property rights.rights and may face liability from intellectual property litigation.
Our success depends to a significant degree upon the protection of the Travelzoo brand name. We rely uponon a combination of copyright, trade secret and trademark laws, as well as non-disclosure and other contractual arrangements to protect our intellectual property (“IP”) rights. The steps we have taken to protect our proprietaryIP rights, however, may not always succeed in deterring misappropriation of proprietary information.
We have registered the Travelzoo trademark in the U.S., Australia, Canada, China, Hong Kong, Japan, South Korea, Taiwan, the European Union, the U.K. and othervarious jurisdictions. If we are unable to protect our rights in the mark, in North America, Europe, and Asia Pacific, a key element of our strategy of promoting Travelzoo as a brand could be disrupted and our business could be adversely affected. We may not always be able to detect unauthorized use of our proprietary information or take appropriate steps to enforce our intellectual propertyIP rights. In addition, the validity, enforceability, and scope of protection of intellectual propertyIP in Internet-related industries are uncertain and still evolving. The laws of countries in which we may market our services in the future are uncertain and may afford little or no effective protection of our intellectual property.IP. The unauthorized reproduction or other misappropriation of our proprietary technology could enable third parties to benefit from our technology and brand name without paying us for them.us. If this were to occur, our business could be materially adversely affected.
We may face liability from intellectual property litigation that could be costly to prosecute or defend and distract management’s attention with no assurance of success.
We cannot be certain that our products, content and brand names do not or will not infringe valid patents, copyrights or other intellectual propertyIP rights held by third parties. We expect that infringement claims in our markets will increase in number as more participants enter the markets. We may be subject to legal proceedings and claims from time to time relating to the intellectual propertyIP of others in the ordinary course of our business. We may incur substantial expenses in defending against these third party infringement claims, regardless of their merit, and such claims could result in a significant diversion of the efforts of our management personnel.merit. Successful infringement claims against us may result in monetary liability or a material disruption in the conduct of our business. We endeavor to defend our intellectual propertyIP rights diligently, but intellectual property litigation is extremely expensive and time consuming, and has and is likely to continue to divert managerial attention and resources from our business objectives. Successful infringement claims against us could result in monetary liability and resolutionResolution of claims may require us to obtain licenses to use intellectual propertyIP rights, belonging to third parties, which may be expensive to procure.

Risks Related to Investment in our Shares
Our stock price has been volatile historically and may continue to be volatile.

The trading price of our common stock has been and may continue to be subject to wide fluctuations. During the twelve months ended December 31, 2020, the closing price of our common stock on NASDAQ ranged from $3.10 to $11.78. Our stock price may fluctuate in response to a number of factors, such as quarterly variations in operating results; announcements of technological innovations or new products by us or our competitors; changes in financial estimates and recommendations by securities analysts; the operating and stock price performance of comparable companies; news reports relating to trends in our markets or general economic conditions; the level of demand for our stock, including the amount of short interest in our stock; stockholder collateral arrangements, and cash requirement on funds or stockholders that result in stockholder trades. There are several products offered in the market that allow stockholders to hedge stock, pledge their stock for collateral or engage in short selling, which can negatively impact the price of our stock. The Company does not prohibit stockholder hedging or pledging arrangements but does have strict policies against trading with material non-public information. Our stock price may be volatile given that operating results may vary from the expectations of securities analysts and investors, which are beyond our control. In the event that our operating results fall below expectations, the trading price of our common shares may decline significantly. Moreover, fluctuations in our stock price and our price-to-earnings multiple may have made our stock attractive to hedge or day-trading investors who often shift funds into and out of stocks rapidly, exacerbating price fluctuations in either direction, particularly when viewed on a quarterly basis. In addition, the stock market in general, and the market prices for Internet-related companies in particular, have experienced volatility that often has been unrelated to the operating performance of such companies. These broad market and industry fluctuations, such as a recession, interest rate or foreign currency exchange rate fluctuations, political instability (e.g., Brexit), changes in trade policy, trade disputes or a natural disaster, health concerns such as COVID or a terrorist attack affecting a significant market for our business may adversely affect the price of our stock, regardless of our operating performance. Negative market conditions could adversely affect our ability to raise additional capital or the value of our stock in connection with merger and acquisition activities.


27


We have a principal stockholder.
Ralph Bartel, who founded Travelzoo and who is a Director of the Company, is the sole beneficiary of the Ralph Bartel 2005 Trust, which is the controlling shareholder of Azzurro. As of December 31, 2020, Azzurro is the Company's largest stockholder, holding approximately 40% of the Company's outstanding shares.
Item 1B. Unresolved Staff Comments
None.
Item 2. Properties
We are headquartered in New York, New York, where we occupy approximately 13,500 square feet of leased office space. We have leased offices in Asia Pacific for operations in China, Australia, Hong Kong, Singapore, and Japan, including offices in Beijing, Guangzhou, Hong Kong, Shanghai, Singapore, Sydney, and Tokyo. We also have leased offices for our Europe operations in France, Germany, Spain, and the U.K., including offices in Barcelona, Berlin, Hamburg, London, Manchester, Munich, and Paris. In addition to our New York office, we have several leased offices throughout the U.S. and Canada for our North America operations, including offices in Chicago, Illinois; Austin, Texas; Las Vegas, Nevada; Los Angeles, California; Miami, Florida; Mountain View, California; San Francisco, California;California and Toronto, Ontario; and Vancouver, British Columbia.

Ontario.
We believe that our leased facilities are adequate to meet our current needs; however, we intend to expand our operations and therefore may require additional facilities in the future. We believe that such additional facilities are available.
Item 3. Legal Proceedings
The information set forth under “Note 46 - Commitments and Contingencies” to the accompanying consolidated financial statements included in Part II, Item 8 of this report is incorporated herein by reference.
Item 4. Mine Safety Disclosure
Not applicable.



28


PART II
Item 5. Market for Registrant's Common Equity, Related Stockholder Matters and Issuer Purchases of Equity Securities
Market Information
Since August 18, 2004, our common stock has been trading on the NASDAQ Global Select Market under the symbol “TZOO.” The following table sets forth, for the periods indicated, the high and low sales prices per share of our common stock as reported by NASDAQ.
 
High
Low
2020:  
Fourth Quarter$10.50 $6.43 
Third Quarter$8.51 $5.17 
Second Quarter$8.38 $3.16 
First Quarter$11.78 $3.10 
2019:  
Fourth Quarter$11.44 $9.47 
Third Quarter$14.96 $10.26 
Second Quarter$20.91 $12.61 
First Quarter$18.19 $8.87 
 
High 
 
Low 
 
2017:  
Fourth Quarter$9.00
$5.95
Third Quarter$11.20
$7.75
Second Quarter$10.95
$8.90
First Quarter$10.35
$8.35
2016: 
 
Fourth Quarter$12.77
$9.15
Third Quarter$13.16
$7.72
Second Quarter$8.23
$7.56
First Quarter$8.55
$6.71
On February 9, 2018,March 19, 2021, the last reported sales price of our common stock on the NASDAQ Global Select Market was$6.45 16.20 per share.
As of February 9, 2018,March 19, 2021, there were approximately 198 stockholdersapproximately 190 stockholders of record of our shares.
Dividend Policy
Travelzoo has not declared or paid any cash dividends since inception and does not expect to pay cash dividends for the foreseeable future. The payment of dividends will be at the discretion of our boardTravelzoo’s Board of directorsDirectors and will depend upon factors such as future earnings, capital requirements, our financial condition and general business conditions.
Sales of Unregistered Securities
There were no unregistered sales of equity securities during fiscal year 2017.

2020.
Repurchases of Equity Securities
We repurchased 3,000 sharesdid not repurchase any of our equity securities during the three months ended December 31, 2017. 2020.







29

PeriodTotal Number of
Shares
Purchased
 
Average Price
Paid
per Share
 
Total Number of
Shares
Purchased
as Part of
Publicly
Announced
Programs
 
Maximum Shares
that May Yet
be Purchased Under
the Programs (1)
October 1, 2017 - October 31, 20173,000
 $8.78
 3,000
 
November 1, 2017 - November 30, 2017
 $
 
 
December 1, 2017 - December 31, 2017
 $
 
 
 3,000
   3,000
  

(1) In July 2012, the Company announced a stock repurchase program authorizing the repurchase of up to 1,000,000 shares of the Company’s outstanding common stock. As of December 31, 2013, 971,000 shares were repurchased and therefore there were 29,000 shares remaining to be repurchased under this program. In January 2014, the Company announced a stock repurchase program authorizing the repurchase of up to 500,000 shares of the Company’s outstanding common stock. During the year ended December 31, 2014, the Company repurchased 261,000 shares of common stock, and therefore there were 268,000 shares remaining to be repurchased under this program as of December 31, 2014. During the year ended December 31, 2015, the Company repurchased 212,000 shares of common stock and therefore there were 56,000 shares remaining to be repurchased under this program as of December 31, 2015. In February 2016, the Company announced a stock repurchase program authorizing the repurchase of up to 1,000,000 shares of the Company’s outstanding common stock. During the year ended December 31, 2016, the Company repurchased 1,056,000 shares of common stock and therefore there were no shares remaining to be repurchased under the repurchase programs authorized in January 2014 and January 2016 as of December 31, 2016. During the three months ended December 31, 2016, the Company repurchased 364,000 shares of common stock. In February 2017, the Company announced a stock repurchase program authorizing the repurchase of up to 1,000,000 shares of the Company’s outstanding common stock. During the year ended December 31, 2017, the Company repurchased 1,000,000 shares of common stock and therefore there were no shares remaining to be repurchased under the repurchase programs authorized February 2017 as of December 31, 2017. During the three months ended December 31, 2017, the Company repurchased 3,000 shares of common stock. In March 2018, the Company announced a stock repurchase program authorizing the repurchase of up to 500,000 shares of the Company’s outstanding common stock.



Performance Graph

The following graph compares, for the dates specified, the cumulative total stockholder return for Travelzoo, the NASDAQ Stock Market (U.S. companies) Index (the “NASDAQ Market Index”), and the Standard & Poor's 500 Publishing Index (the “S&P 500 Publishing”). Measurement points are the last trading day of each of the Company's fiscal years ended December 31, 2013,2016, December 31, 2014,2017, December 31, 2015,2018, December 31, 2016,2019 and December 31, 2017.2020. The graph assumes that $100 was invested on December 31, 20112015 in the Common Stock of the Company, the NASDAQ Market Index and the S&P 500 Publishing and assumes reinvestment of any dividends. The stock price performance on the following graph is not indicative of future stock price performance.

tzoo-20201231_g1.jpg


Measurement Point
 
12/31/201512/31/201612/31/201712/31/201812/31/201912/31/2020
Travelzoo$100 $112 $77 $177 $128 $113 
NASDAQ Market Index$100 $108 $139 $133 $179 $258 
Russell 2000 Index$100 $119 $135 $118 $147 $174 

30
Measurement Point
 
12/31/2012
 

12/31/2013
 

12/31/2014
 

12/31/2015
 

12/31/2016
 

12/31/2017
 

Travelzoo$100.00
$112.27
$66.46
$44.08
$49.50
$33.97
NASDAQ Market Index$100.00
$138.32
$156.85
$165.84
$178.28
$230.18
Russell 2000 Index$100.00
$136.82
$141.87
$133.57
$159.93
$180.82




Item 6. Selected Consolidated Financial Data

The selected consolidated financial data set forth below for the years ended December 31, 2017, 2016 and 2015 are derived from our audited consolidated financial statements. The selected consolidated financial data set forth below for the years ended December 31, 2014 and 2013 represent unaudited consolidated financial statements presented on a basis consistent with those for years ended December 31, 2017, 2016 and 2015. The financial results for Travelzoo have been retrospectively adjusted to include the financial results of Asia Pacific in the current and prior periods as though the transaction occurred at the beginning of each period presented. See Note 11 to the accompanying consolidated financial statements for further information related to the acquisition of the Travelzoo Asia Pacific business. The following selected consolidated financial data is qualified in its entirety by, and should be read in conjunction with, “Management's Discussion and Analysis of Financial Condition and Results of Operations” and the consolidated financial statements and the notes thereto included elsewhere herein.
Consolidated Statement of Operations Data:
    Not required for smaller reporting companies.
 Year Ended December 31,
 2017 2016 2015 2014 2013
 (In thousands, except per share data)
Revenues$106,524
 $114,263
 $123,961
 $134,243
 $145,314
Income (loss) from operations4,545
 10,186
 3,820
 13,798
 (2,325)
Income (loss) from continuing operations, net of taxes1,592
 6,007
 8,523
 10,323
 (8,939)
Income from discontinued operations, net of taxes1,938
 624
 2,341
 2,739
 2,357
Net income (loss)$3,530
 $6,631
 $10,864
 $13,062
 $(6,582)
Income (loss) per share—basic:         
Continuing operations$0.12
 $0.43
 $0.58
 $0.70
 $(0.58)
Discontinued operations0.15
 0.04
 0.16
 0.18
 0.15
Net income (loss) per share$0.27
 $0.47
 $0.74
 $0.88
 $(0.43)
Income (loss) per share—diluted:         
Continuing operations$0.12
 $0.43
 $0.58
 $0.70
 $(0.58)
Discontinued operations0.15
 0.04
 0.16
 0.18
 0.15
Net income (loss) per share$0.27
 $0.47
 $0.74
 $0.88
 $(0.43)
Shares used in per share calculation from continuing operations—basic12,882
 13,997
 14,722
 14,768
 15,269
Shares used in per share calculation from discontinued operations—basic12,882
 13,997
 14,722
 14,768
 15,269
Shares used in per share calculation from continuing operations—diluted12,894
 13,997
 14,722
 14,809
 15,269
Shares used in per share calculation from discontinuing operations—diluted12,894
 13,997
 14,722
 14,809
 15,355

Consolidated Balance Sheet Data:
 Year Ended December 31,
 2017 2016 2015 2014 2013
 (In thousands)
Cash and cash equivalents$22,553
 $26,838
 $35,128
 $55,417
 $68,668
Working capital$7,646
 $14,643
 $16,046
 $36,259
 $29,194
Total assets$45,672
 $53,530
 $68,579
 $93,307
 $119,440
Stockholders' equity$13,078
 $18,064
 $21,387
 $35,827
 $30,096



Item 7. Management’s Discussion and Analysis of Financial Condition and Results of Operations
The information in this report contains forward-looking statements within the meaning of Section 27A of the Securities Act of 1933, as amended, and Section 21E of the Securities Exchange Act of 1934, as amended. Such statements are based upon current expectations, assumptions, estimates and projections about Travelzoo and our industry. These forward-looking statements are subject to the many risks and uncertainties that exist in our operations and business environment that may cause actual results, performance or achievements of Travelzoo to be different from those expected or anticipated in the forward-looking statements. Any statements contained herein that are not statements of historical fact may be deemed to be forward-looking statements. For example, words such as “may”, “will”, “should”, “estimates”, “predicts”, “potential”, “continue”, “strategy”, “believes”, “anticipates”, “plans”, “expects”, “intends”, and similar expressions are intended to identify forward-looking statements. Travelzoo’s actual results and the timing of certain events could differ significantly from those anticipated in such forward-looking statements. Factors that might cause or contribute to such a discrepancy include, but are not limited to, those discussed elsewhere in this report in the section entitled “Risk Factors” and the risks discussed in our other SEC filings. The forward-looking statements included in this report reflect the beliefs of our management on the date of this report. Travelzoo undertakes no obligation to update publicly any forward-looking statements for any reason, even if new information becomes available or other circumstances occur in the future.


Overview
Travelzoo® providesis a global Internet media company. We provide our 2830 million members insider deals and one-of-a-kind experiences personally reviewed by one of our deal experts around the globe. With more than 25 offices worldwide, weWe have our finger on the pulse of outstanding travel, entertainment, and lifestyle experiences. For over 1520 years we have worked in partnership with more than 2,0005,000 top travel suppliers—our long-standing relationships give Travelzoo members access to the very bestirresistible deals.
Our publications and products include the Travelzoowebsite, (travelzoo.com), the Travelzoo iPhone and Android apps, the TravelzooTop 20 e-mail® email newsletter, the Newsflash email alert service, and the Newsflash e-mail alert service. We operate the Travelzoo Network, a network of third-party websites that list travel deals published by Travelzoo. Our Travelzoo website includes Local Deals and GetawayGetaways listings that allow our members to purchase vouchers for deals from local businesses such as spas, hotels and restaurants. We receive a percentage of the face value of the voucher from the local businesses.
More than 2,0005,000 companies use our services, including Air France, Air New Zealand, Alaska Airlines, British Airways, Cathay Pacific Airways, Ctrip, Emirates, Etihad, Expedia, Fairmont Hotels and Resorts, Gate 1 Travel, Hawaiian Airlines, Hilton Hotels & Resorts, Hyatt Corporation, InterContinental Hotels Group, JPB Corporation, Lion World Travel, Lufthansa, Nexus Holidays, Princess Cruises, Royal Caribbean, Singapore Airlines, Starwood Hotels & Resorts, Worldwide, Tourism Australia, Tourism Ireland, and United Airlines.

During the first quarter of 2017,In April 2018, we entered into an agreement with WeekenGO (“WeGo”), a start-up company in Germany. WeGo uses new technology to promote vacation packages. We originally invested $3.0 million in WeGo for a 25% ownership interest in April 2018. In April 2019, the Company discontinuedinvested an additional $673,000 in WeGo and increased the operationsCompany's ownership interest to 26.6%. On February 11, 2020, Travelzoo signed an amended investment agreement with WeGo and agreed to invest an additional $1.7 million to increase the Company's ownership interest to 33.7% if WeGo meets certain performance targets. In connection with the Original Investment Agreement, WeGo agreed to spend approximately $2.1 million with the Company in marketing pursuant to an Insertion Order (the “Insertion Order”) and in connection with the Investment Agreement, WeGo agreed to spend an additional $1.8 million in marketing, once the additional payment was made by the Company (the “Second Insertion Order”). In December 2020, the Company sold all of its SuperSearchshares in WeGo to trivago for a total purchase price of approximately $2.9 million, of which $213,000 was placed in escrow for one year. As of the date of the transaction with trivago, WeGo had not achieved the necessary performance targets. WeGo also agreed to pay in a lump sum the remaining amount outstanding pursuant to the Insertion Order, equal to approximately $200,000. The Company acquired the domain name and Fly.com productstrademark “weekend.com” in 2005 and amortized this asset over five years. In December 2020, the Company sold the domain name and trademark “weekend.com” to focus on its global Travelzoo® brand and reflected the revenues and expensestrivago in exchange for these products as discontinued operations, neta payment of taxes, for the current and prior periods presented.$822,000. See "Note 11: Discontinued Operations"1: Summary of Significant Accounting Policies" to the accompanying unaudited consolidated financial statementstatements for further information.
In January 2020, Travelzoo acquired JFC Travel Group Co. (“Jack’s Flight Club”), which operates Jack’s Flight Club, a subscription service that provides members with information about exceptional airfares. As of December 31, 2020, Jack’s Flight Club had 1.7 million subscribers. Jack’s Flight Club’s revenues are generated by subscription fees paid by members. In June 2020, the Company renegotiated certain aspects of that certain Stock Purchase Agreement, dated as of January 13, 2020 (the “SPA”), by and among Travelzoo, Jack’s Flight Club and the sellers party thereto (the “Sellers”) with the Sellers and reached a settlement for the outstanding Promissory Notes, dated as of January 13, 2020, by and between Travelzoo and each
We have
31


Seller (the “Promissory Notes”). See "Note 3: Acquisition" to the accompanying consolidated financial statements for further information.
Historically, the Company managed its business geographically and operated in three operatingreportable segments based on geographic regions:including Asia Pacific, Europe and North America. In the first quarter of 2020, the Company classified the results of its Asia Pacific segment as discontinued operations in its consolidated financial statements for current and prior periods presented. On January 13, 2020, Travelzoo entered into a Sales Purchase Agreement with the Sellers of Jack’s Flight Club to purchase 60% of the Shares. Upon the acquisition, the Company's chief operating decision maker reviewed and evaluated Jack’s Flight Club as a separate segment. Travelzoo currently has three reportable operating segments: Travelzoo North America, Travelzoo Europe and Jack’s Flight Club. Travelzoo North America consists of ourthe Company’s operations in Australia, China, Hong Kong, Japan, Taiwan,Canada and Southeast Asia.the U.S. Travelzoo Europe consists of ourthe Company’s operations in France, Germany, Spain, and the U.K. North America consists of our operations in Canada and the U.S.UK. For the year ended December 31, 2017, Asia Pacific2020, Travelzoo North America operations were 7%65% of revenues, EuropeanTravelzoo Europe operations were 32%28% of revenues and North American operationsJack's Flight Club were 61%7% of our total revenues. Financial information with respect to our business segments and certain financial information about geographic areas appears in Note 1012 to the accompanying consolidated financial statements.
When evaluating the financial condition and operating performance of the Company, management focuses on financial and non-financial indicators such as growth in the number of members to the Company’s newsletters, operating margin, growth in revenues in the absolute and relative to the growth in reach of the Company’s publications measured as revenue per member and revenue per employee as a measure of productivity.
How We Generate Revenues
OurTravelzoo
Revenues from the Travelzoo brand and business are generated primarily from advertising fees from two categories of revenue: Travel and Local.
The “Travel” category consists of advertising or publishing revenues, are advertising revenues, consisting primarily of(a) listing fees paid by travel entertainment and local businesses to advertisecompanies for the publishing of their offers on Travelzoo’s media properties.properties and (b) commission from the sale of Getaways vouchers. Listing fees are based on audience reach, placement, number of listings, number of impressions, number of clicks, number of referrals, or percentageand actual sales. For publishing revenue, we recognize revenue upon delivery of the face valueemails and delivery of vouchers sold.the clicks, over the period of the placement of the advertising. Insertion orders for publishing revenue are typically for periods between one month and twelve months and are not automatically renewed. Merchant agreements for Local Deals and Getaway advertisers are typically for twelve months and are not automatically renewed. We have two separate groups of our advertising products: Travel and Local.
Our Travel category of revenue includes the publishing revenue for negotiated high-quality deals from travel companies, such as hotels, airlines, cruises or car rentals and includes products such as Top 20, Travelzoo website, Newsflash, Travelzoo Network as well as Getaway vouchers. The revenues generated from these products are based upon a fee for number of e-mails delivered to our audience, a fee for clicks delivered to the advertisers, a fee for placement of the advertising on our website or a fee based onFor Getaways vouchers, we recognize a percentage of the face value of vouchers sold, hotel booking stays or other items sold. We recognize revenue upon delivery of the e-mails, delivery of the clicks, over the period of placement of the advertising, upon hotel booking stays andvouchers upon the sale of the vouchers. Merchant agreements for Getaways advertisers are typically for periods between twelve months and twenty-four months and are not automatically renewed. Since the second quarter of 2020, the Company expanded its vouchers refund policy in order to entice customers given the current economic climate to fully refundable until the voucher expires or is redeemed by the customer. The Company now offers fully refundable refunds for vouchers that have not been redeemed or expired. The expiration dates of vouchers range between January 2021 through January 2023. The Company estimated the refund reserve by using historical and current refund rates by product and by merchant location to calculate the estimated future refunds. As of December 31, 2020, the Company had approximately $15.2 million of unredeemed vouchers that had been sold during 2020 representing the Company’s commission earned from the sale. The Company had estimated a refund liability of $3.9 million for these unredeemed vouchers as of December 31, 2020 which is recorded as a reduction of revenues and is reflected as a current liability in Accrued expenses and other items sold.on the consolidated balance sheet. The Company has recorded a Merchant Payables of $57.1 million as of December 31, 2020 related to unredeemed vouchers. Certain merchant contracts allow the Company to retain the proceeds from unredeemed vouchers. With these contracts, the Company estimates the value of vouchers that will ultimately not be redeemed and records the estimate as revenues in the same period.
Our LocalThe "Local" category consists of revenue includes the publishing revenue for negotiated high-quality deals from local businesses, such as restaurants, spas, shows, and other activities and includes Local Deals vouchers and entertainment offers (vouchers and direct bookings). The revenues generated from these products are based upon a percentage of the face value of the vouchers, or items soldcommission on actual sales or a listing fee for clicks delivered to the advertisers.based on audience reach. We recognize revenue upon the sale of the vouchers, when we receiveupon notification of the amount of direct bookings or upon delivery of the clicks. The Company earnsemails. For Local Deals vouchers, we recognize a fee for acting as an agent in these transactions, which is recorded on a net basis and is included in revenue upon completionpercentage of the voucher sale.face value of vouchers upon the sale of the vouchers. Insertion orders and merchant agreements for Local are typically for periods between one month and twelve months and are not automatically renewed. Certain merchant contracts in foreign locations allow us to retain fees related to vouchers sold that are not redeemed by purchasers upon

expiration, which we recognize as revenue afterbased upon estimates at the expirationtime of sale.

32


Jack's Flight Club
Jack’s Flight Club revenue is generated from paid subscriptions by members. Subscription options are quarterly, semi-annually, and annually. We recognize the redemption period and after there are no further obligations to provide funds to merchants, members or others.revenue monthly pro rata over the subscription period.
Trends in Our Business
Our ability to generate revenues in the future depends on numerous factors such as our ability to sell more advertising to existing and new advertisers, our ability to increase our audience reach and advertising rates, our ability to have sufficient supply of hotels offered at competitive rates and our ability to develop and launch new products. Our ability to generate revenues is also dependent on trends impacting the travel industry more broadly.
Our current revenue model primarily depends on advertising fees paid primarily by travel, entertainment and local businesses. A number of factors can influence whether current and new advertisers decide to advertise their offers with us. We have been impacted and expect to continue to be impacted by external factors such as the shift from offline to online advertising, the relative condition of the economy, competition and the introduction of new methods of advertising, and the decline in consumer demand for vouchers.vouchers and travel more generally. A number of factors will have impact on our revenue, such as the reduction in spending by travel intermediaries due to their focus on improving profitability, the trend towards mobile usage by consumers, the willingness of consumers to purchase the deals we advertise, and the willingness of certain competitors to grow their business unprofitably. In addition, we have been impacted and expect to continue to be impacted by internal factors such as introduction of new technologies and advertising products, hiring and relying on key employees for the continued maintenance and growth of our business and ensuring our advertising products continue to attract the audience that advertisers desire. We also have been impacted and expect to continue to be impacted by external factors, such as the COVID-19 pandemic, which decrease consumer’s discretionary income and decrease the demand for travel and entertainment and increasing cybersecurity attacks due to increased dependence on digital technologies. We also could be indirectly impacted by climate change and related legislation to the extent such legislation impacts the businesses of our advertisers such as airlines, which have come under increasing scrutiny for their carbon footprints.
ExistingAdditionally, existing advertisers may shift from one advertising service (e.g. Top 20) to another (e.g. Local Deals and GetawayGetaways). These shifts between advertising services by advertisers could result in no incremental revenue or less revenue than in previous periods depending on the amount purchased by the advertisers, and in particular withLocal Dealsand GetawayGetaways, depending on how many vouchers are purchased by members. In addition, we are anticipating a shift from our existing hotel revenue to commission-based hotel revenue as we expand the use of our hotel platform, which may result in lower revenue depending on volume of hotel bookings.

Local revenues have been and may continue to decline over time due to market conditions driven by competition and declines in consumer demand. In the last several years, we have seen a decline in the number of vouchers sold and a decrease in the average take rate earned by us from the merchants for voucher sold. However, due to the COVID pandemic and the increase in demand by consumers for fully refundable travel options, we have now begun to see a slight reversal of this trend and an increase in the sale of Getaways hotel vouchers. Demand for restaurants and spas continues to be low due to the COVID pandemic.
Our ability to continue to generate advertising revenue depends heavily upon our ability to maintain and grow an attractive audience for our publications. We monitor our members to assess our efforts to maintain and grow our audience reach. We obtain additional members and activity on our websites by acquiring traffic from Internet search companies. The costs to grow our audience have had, and we expect will to continue to have, a significant impact on our financial results and can vary from period to period. We may have to increase our expenditures on acquiring traffic to continue to grow or maintain our reach of our publications due to competition. We continue to see a shift in the audience to accessing our services through mobile devices and social media. WeWhen funds are available for marketing spend, we are addressing this growing channel of our audience through development of our mobile applications and throughincreased marketing on social media channels. However, we will need to keep pace with technological change and this trend to further address this shift in the audience behavior in order to offset any related declines in revenue.
We believe that we can increase our advertising rates only if the reach of our publications increases. We do not know if we will be able to increase the reach of our publications. If we are able to increase the reach of our publications, we still may not be able to or want to increase rates given market conditions such as intense competition in our industry. We have not had any significant rate increase in recent years due to intense competition in our industry. Even if we increase our rates, the increased price may reduce the amountnumber of advertisers willing to advertise with us and, therefore, decrease our revenue. We may need to decrease our rates based on competitive market conditions and the performance of our audience in order to maintain or grow our revenue.
We do not know what our cost of revenues as a percentage of revenues will be in future periods. Our cost of revenues may increase if the face value of vouchers that we sell for Local Deals and GetawayGetaways increases or the total number of vouchers
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sold increases because we have credit card fees based upon face value of vouchers sold, due to customer service costs related to vouchers sold and due to refunds to members on vouchers sold. Our cost of revenues are expected to increase due to our effort to develop our hotel booking platform as well. We expect fluctuations in cost of revenues as a percentage of revenues from quarter to quarter. Some of the fluctuations may be significant and may have a material impact on our results of operations.
We do not know whatthat our sales and marketing expenses as a percentage of revenue will be in future periods. Increased competition in our industry may require us to increase advertising for our brand and for our products. In order to increase the reach of our publications, we have to acquire a significant number of new members in every quarter and continue to promote our brand. One significant factor that impacts our advertising expenses is the average cost per acquisition of a new member.

Increases in the average cost of acquiring new members may result in an increase of sales and marketing expenses as a percentage of revenue. We believe that the average cost per acquisition depends mainly on the advertising rates which we pay for media buys, our ability to manage our member acquisition efforts successfully, the regions we choose to acquire new members and the relative costs for that region, and the degree of competition in our industry. We may decide to accelerate our member acquisition, including through merger and acquisition activity, for various strategic and tactical reasons and, as a result, increase our marketing and other expenses. We expect the average cost per acquisition to increase with our increased expectations for the quality of the members we acquire. We may see an unique opportunity for a brand marketing campaign that will result in an increase of marketing expenses. In addition, there may be a significant number of members that cancel or we may cancel their subscription for various reasons, which may drive us to spend more on member acquisition in order to replace the lost members. Further, we expect to continue our strategy over time to replicate our business model in selected foreign markets to result in a significant increase in our sales and marketing expenses and have a material adverse impact on our results of operations. For example, in August of 2015 we acquired our Asia Pacific business, with the intent to increase our investment in audience in this region. Due to the continued desire to grow our business in Asia Pacific, Europe and North America, we expect relatively high level of sales and marketing expenses in the foreseeable future. We expect fluctuations in sales and marketing expenses as a percentage of revenue from year to year and from quarter to quarter. Some of the fluctuations may be significant and have a material impact on our results of operations. We expect increased marketing expense to spur continued growth in members and revenue in future periods; however, we cannot be assured of this due to the many factors that impact our growth in members and revenue. We expect to adjust the level of such incremental spending during any given quarter based upon market conditions, as well as our performance in each quarter. We have increased and may continue to increase our spending on sales and marketing to increase the number of our members and address the growing audience from mobile and social media channels, as well as to increase our analytic capabilities to continuously improve the presentation of our offerings to our audience.
We do not know what our product development expenses as a percentage of revenue will be in future periods. There may be fluctuations that have a material impact on our results of operations. Product development changes may lead to reductions of revenue based on changes in presentation of our offerings to our audience. We expect our efforts on developing our product and services will continue to be a focus in the future, which may lead to increased product development expenses. This increase in expense may be the result of an increase in costs related to third party technology service providers and software licenses, headcount, the compensation related to existing headcount and the increased use of professional services. We expect our continued expansion into foreign markets and development of new advertising formats to result in a significant additional increase in our product development expenses. We expect to incur additional costs related to the development of our hotel platform capabilities, which we are developing, in part, to address the shift to mobile devices. We also may increase our investment in product development to ensure our products are suited for different regions such as Asia Pacific. In addition, we expect to incur additional costs related to the development of our search capabilities of our website and mobile applications.
We do not know what our general and administrative expenses as a percentage of revenue will be in future periods. There may be fluctuations that have a material impact on our results of operations. We expect our headcount to continue to increase in the future. The Company’s headcount is one of the main drivers of general and administrative expenses. Therefore, we expect our absolute general and administrative expenses to continue to increase. We expect our continued expansion into foreign markets to result in an increase in our general and administrative expenses. Our general and administrative expenses as a percentage of revenue may also fluctuate depending on the number of requests received related to a program under which the Company intends to make cash payments to people who establish that they were former stockholders of Travelzoo.com Corporation, whose claims were not escheated to states and who failed to submit requests to convert shares into Travelzoo within the required time period. We expect an increase in professional fees for various initiatives.
We do not know what our income taxes will be in future periods. There may be fluctuations that have a material impact on our results of operations. Our income taxes are dependent on numerous factors such as the geographic mix of our taxable income, foreign, federal, and state and foreign countrylocal tax law and regulations and changes thereto,thereto. Our income taxes are also dependent on the determination of whether valuation allowances for certain tax assets are required or not, audits of prior years' tax returns resultingthat result in adjustments, resolution of uncertain tax positions and different treatmenttreatments for certain items for tax versus books and the acquisition of our Asia Pacific business in 2015.books. We expect fluctuations in our income taxes from year to year and from quarter to quarter. Some of the fluctuations may be significant and have a material impact on our results of operations.

With respect to the COVID outbreak specifically, we currently expect that our 2021 financial results will be negatively impacted compared to historical results. Additionally, we expect the COVID outbreak will continue to negatively impact our business beyond 2021, but the extent and duration of such impact in the long term is largely uncertain as it is dependent on future developments that cannot be accurately predicted at this time, including but not limited to the severity and transmission rate of the virus (or new variants to the virus), the extent and effectiveness of containment actions taken, including travel restrictions and business closures/capacity limitations, and the impact of these and other factors on travel behavior, specifically international travel. Although advertising revenues significantly decreased in 2020 and we expect this trend to continue in 2021, as travel restrictions decrease, the Company expects that there will be a pent-up demand among consumers for travel and clients and suppliers will advertise again, thereby increasing the Company’s advertising revenues.
With the impact to revenues caused by COVID, spending by the Company in many areas within the business has been slowed or stopped, including but not limited to, marketing, technology and human resources. For example, in 2020, the Company ceased operations in Asia Pacific, conducted employee furloughs and restructured its employees significantly. The Company also renegotiated many of its outstanding contractual obligations with vendors and closed some ancillary office locations in order to reduce capital expenditures. We do not anticipate that any additional cost-cutting measures will be necessary at this time, but the Board and management of the Company are continually evaluating.
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While the Company has already implemented a COVID policy governing employees’ returning to the office voluntarily (in jurisdictions where they are permitted to do so), which includes health, safety and cleaning protocols, the Board and management are continually evaluating the best timeframe for employees’ official return to the offices, including implementing a phased return and ongoing remote working arrangements, and will determine when an official return will be safe for employees based on government regulations and guidance in the applicable jurisdictions.
Other than the PPP Loan, which the Company expects will be mostly forgiven, the Company does not have any outstanding debt and does not anticipate needing to enter into any debt arrangements or raise any capital, publicly or privately, to support its operations and liquidity in the ordinary course of business.
The key elements of our growth strategy include building a travel and lifestyle brand with a large, high-quality user base and offering our users products that keep pace with consumer preference and technology, such as the trend toward mobile usage by consumers.consumers and toward fully refundable travel deals given the uncertainty of the COVID pandemic. We expect to continue our efforts to grow; however, we may not grow or we may experience slower growth. Some examples of our efforts to expand our business internationally since our inception in the U.S. have been expansion to the U.K. in 2005, Canada in 2006, Germany in 2006, France in 2007, and Spain in 2008. In addition, from 2007 through 2009 we began operations in Asia Pacific, including in Australia, China, Hong Kong, Japan, Taiwan, and Southeast Asia. We also have launched new products to grow our revenue, such as Local Deals in 2010, Getaway in 2011, as well as our mobile application launches in 2011 and 2012. In late 2012, we bought an online hotel platform to assist in our development of a product to better serve hotels and to facilitate the development of our hotel platform. We have also increased our spending on addressing the shift of our audience to mobile devices and social media.
We believe that we can sell more advertising if the market for online advertising continues to grow and if we can maintain or increase our market share. We believe that the market for advertising continues to shift from offline to online. We do not know if we will be able to maintain or increase our market share. We do not know if we will be able to increase the number of our advertisers in the future. We do not know if we will have market acceptance of our new products or whether the market will continue to accept our existing products.


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Results of Operations
The following table sets forth, as a percentage of total revenues, the results from our operations for the periods indicated.
 
 
 20202019
Revenues100.0 %100.0 %
Cost of revenues19.7 10.9 
Gross profit80.3 89.1 
Operating expenses:
Sales and marketing57.1 48.9 
Product development5.8 6.4 
General and administrative38.2 17.5 
Impairment of intangible asset and goodwill5.4 — 
Total operating expenses106.5 72.8 
Operating income (loss)(26.2)16.3 
Other income (loss), net0.8 — 
Income (loss) from continuing operations before income taxes(25.4)16.3 
Income tax expense (benefit)(4.6)4.5 
Income (loss) from continuing operations(20.8)11.8 
Income (loss) from discontinued operations, net of tax(6.3)(7.8)
Net income (loss)(27.1)4.0 
Net income (loss) attributable to non-controlling interest(2.1)— 
Net income (loss) attributable to Travelzoo(25.0)%4.0 %
Net income (loss) attributable to Travelzoo—continuing operations(18.7)%11.7 %
Net income (loss) attributable to Travelzoo—discontinued operations(6.3)%(7.8)%

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 Year Ended December 31,
 2017 2016 2015
Revenues100.0% 100.0% 100.0%
Cost of revenues12.1
 12.1
 14.6
Gross profit87.9
 87.9
 85.4
Operating expenses:     
Sales and marketing53.8
 51.1
 52.9
Product development8.6
 8.0
 9.9
General and administrative21.2
 19.9
 19.5
Total operating expenses83.6
 79.0
 82.3
Income from continuing operations4.3
 8.9
 3.1
Other income (loss), net0.1
 (0.1) (1.0)
Income from continuing operations before income taxes4.4
 8.8
 2.1
Income tax expense (benefit)2.9
 3.5
 (4.8)
Income from continuing operations1.5
 5.3
 6.9
Income from discontinued operations, net of income taxes1.8
 0.5
 1.9
Net income3.3% 5.8% 8.8%


Operating Metrics
The following table sets forth operating metrics in Asia Pacific,Travelzoo North America, Travelzoo Europe, and North America:Jack's Flight Club:
 
 Years Ended December 31,
 20202019
Travelzoo North America
Total members (1)16,480,000 17,705,000 
Average cost per acquisition of a new member$1.17 $2.84 
Revenue per member (2)$1.97 $3.89 
Revenue per employee (3)$291 $360 
Mobile application downloads3,771,000 3,693,000 
Social media followers3,268,000 3,263,000 
Travelzoo Europe
Total members (1)8,736,000 9,077,000 
Average cost per acquisition of a new member$2.21 $3.16 
Revenue per member (2)$1.67 $4.21 
Revenue per employee (3)$146 $251 
Mobile application downloads2,134,000 2,076,000 
Social media followers901,000 898,000 
Jack's Flight Club
Total members1,664,000 — 
Consolidated
Total members (1)30,168,000 30,308,000 
Average cost per acquisition of a new member$1.55 $3.04 
Revenue per member (2)$1.65 $3.75 
Revenue per employee (3)$232 $267 
Mobile application downloads5,905,000 6,603,000 
Social media followers4,169,000 4,774,000 

(1)Members represent individuals who are signed up to receive one or more of our free email publications that present our travel, entertainment and local deals.
(2)Annual revenue divided by number of members at the beginning of the year.
(3)Annual revenue divided by number of employees at the end of the year (in thousands).
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 Years Ended December 31,
 2017 2016 2015
Asia Pacific     
Total members3,621,600
 3,598,000
 3,484,000
Average cost per acquisition of a new member$3.08
 $3.28
 $2.46
Revenue per member (2)$2.09
 $2.78
 $3.01
Revenue per employee (3)$86
 $108
 $113
Mobile application downloads728,300
 662,000
 563,000
Social media followers559,000
 531,000
 383,000
Europe     
Total members8,523,300
 8,153,000
 7,860,000
Average cost per acquisition of a new member$2.89
 $2.85
 $3.43
Revenue per member (2)$4.13
 $4.69
 $5.41
Revenue per employee (3)$222
 $249
 $277
Mobile application downloads1,738,481
 1,595,000
 1,419,000
Social media followers791,000
 637,000
 595,000
North America     
Total members17,375,600
 17,223,000
 17,184,000
Average cost per acquisition of a new member$1.87
 $2.15
 $2.16
Revenue per member (2)$3.79
 $3.94
 $4.35
Revenue per employee (3)$322
 $332
 $314
Mobile application downloads3,015,700
 3,049,000
 2,734,000
Social media followers2,866,000
 2,507,000
 2,250,000
Consolidated     
Total members (1)29,388,200
 28,838,000
 28,390,000
Average cost per acquisition of a new member$2.34
 $2.51
 $2.62
Revenue per member (2)$3.69
 $4.02
 $4.48
Revenue per employee (3)$241
 $258
 $266
Mobile application downloads5,482,481
 5,306,000
 4,716,000
Social media followers4,216,000
 3,675,000
 3,228,000


(1)Members represent individuals who are signed up to receive one or more of our free email publications that present our travel, entertainment and local deals.
(2)Annual revenue divided by number of members at the beginning of the year.
(3)Annual revenue divided by number of employees at the end of the year (in thousands).

Revenues
The following table sets forth the breakdown of revenues (in thousands) by category and segment. Travel revenue includes travel publications (Top(Top 20, Website, Newsflash, Travelzoo Network)Network)GetawayGetaways vouchers, and hotel platform.platform and vacation packages. Local revenue includes Local Deals vouchers and entertainment offers (vouchers and direct bookings).
 
Year Ended December 31,
 20202019
Travelzoo North America
Travel$32,042 $57,866 
Local2,870 10,161 
Total North America revenues34,912 68,027 
Travelzoo Europe
Travel13,826 32,081 
Local1,326 4,817 
Total Europe revenues15,152 36,898 
Jack's flight club3,537 — 
Consolidated
Travel45,868 89,947 
Local4,196 14,978 
Jack's flight club3,537 — 
Total revenues$53,601 $104,925 
 Year Ended December 31,
 2017 2016 2015
Asia Pacific     
Travel$6,992
 $8,845
 $9,355
Local527
 853
 1,294
Total Asia Pacific revenues$7,519
 $9,698
 $10,649
Europe     
Travel$29,180
 $31,087
 $33,603
Local4,501
 5,820
 6,133
Total Europe revenues$33,681
 $36,907
 $39,736
North America     
Travel$53,880
 $54,248
 $56,156
Local11,444
 13,410
 17,420
Total North America revenues$65,324
 $67,658
 $73,576
Consolidated     
Travel$90,052
 $94,180
 $99,114
Local16,472
 20,083
 24,847
Total revenues$106,524

$114,263
 $123,961
Travelzoo North America
Asia Pacific
Asia PacificNorth America revenues decreased $2.2$33.1 million or 22%49% in 20172020 compared to 2016.2019. Both Travel revenues and Local revenue have dropped significantly due to the global outbreak of COVID in 2020. This decrease was primarily due to $25.8 million decrease in Travel revenues and $7.3 million decrease in Local revenues. The decrease in Travel revenue of $25.8 million was primarily due to $19.7 million decrease as a result of lower revenues from Top 20 and Newsflash, $9.8 million decrease in our website advertisements and $6.5 million decrease in hotel and entertainment commission, offset partially by $12.1 million increase due to increase in number of Getaways vouchers sold. The decrease in Local revenues of $7.3 million was primarily due to the decrease in Travel revenues, the decrease in Local revenues and a $341,000 negative impact from foreign currency movements relative to the U.S. dollar. The decrease in Travel revenues of $1.5 million was primarily due to the decreased number of e-mails sent. The decrease in Local revenues of $301,000 was primarily due to the decreased number of Local Deals vouchers sold.
Asia PacificTravelzoo Europe
Europe revenues decreased $951,000$21.7 million or 9%59% in 20162020 compared to 2015. This2019. The decrease was primarily due to the$18.4 million decrease in Travel revenues and the$3.5 million decrease in Local revenues offset partially by a $207,000by$112,000 positive impact from foreign currency movements relative to the U.S. dollar. The decrease in Travel revenues of $718,000 was primarily due to the decreased number of e-mails sent. The decrease in Local revenues of $441,000 was primarily due to the decreased number of Local Deals vouchers sold.
Europe
Europe revenues decreased $3.2 million or 9% in 2017 compared to 2016. This decrease was primarily due to the decrease in Travel revenues, the decrease in Local revenues and a $766,000 negative impact from foreign currency movements relative to the U.S. dollar. The decrease in Travel revenue of $1.3$18.4 million was primarily due to $12.3 million decrease in revenue from Top 20 and Newsflash and $5.2 million decrease in our website advertisements, offset partially by $2.1 million increase in Getaways due to increase in vouchers sold. The decrease in Local revenues of $3.5 million was primarily due to the decrease in the average take rate earned from travel publications and the decrease in vouchers sold in getaway voucher revenues. The decrease in Local revenues of $1.2 million was primarily due to the decreased number of Local Deals vouchers sold.
Europe revenues decreased $2.8Jack’s Flight Club
Travelzoo acquired 60% of the shares of Jack’s Flight Club on January 13, 2020. Jack’s Flight Club's premium members pay subscription fees quarterly, semi-annually or annually to receive emails or app notifications of flight deals. Jack’s Flight Club's revenue was $3.5 million or 7% in 2016 compared to 2015. This decrease was primarily due to the $2.8 million negative impact from foreign currency movements relative to the U.S. dollar and the decrease in Travel revenues, offset partially by the increase in Local revenues. The decrease in Travel revenue of $360,000 was primarily due to the decreased number of emails sent and paid clicks. The increase in Local revenues of $312,000 was primarily due to the increased number of Local Deals vouchers sold.


North America
North America revenues decreased $2.3 million or 3% in 2017 compared to 2016. This decrease was primarily due to the decrease in Local and Travel revenues. The decrease in Local revenues of $2.0 million was primarily due to the decreased number of Local Deals vouchers sold. The decrease in Travel revenue of $371,000 was primarily due to the decreased number of Getaway vouchers sold, offset partially by the increased travel publications revenues.
North America revenues decreased $5.9 million or 8% in 2016 compared to 2015. The decrease in Travel revenues of $1.8 million was primarily due to the decreased number of emails sent. The decrease in Local revenues of $4.0 million was primarily due to the decreased number of Local Deals vouchers sold.January 13, 2020 through December 31, 2020.
For 2017, 20162020 and 2015,2019, none of our customers accounted for 10% or more of our revenue.
Cost of Revenues
Cost of revenues consists primarily of network expenses, including fees we pay for co-location services and depreciation and maintenance of network equipment, payments made to third-party partners of the Travelzoo Network, amortization of capitalized website development costs, credit card fees, certain estimated refunds to members and customer service costs associated with vouchers we sell and hotel bookings, and salary expenses associated with network operations and customer
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service staff. Cost of revenues for was $12.9 million, $13.9$10.6 million and $18.1$11.4 million for the years ended December 31, 2017, 20162020 and 2015,2019, respectively.
Cost of revenue for the year ended December 31, 2020 included $344,000 from Jack’s Flight Club. Without Jack’s Flight Club, cost of revenue decreased $946,000by $1.2 million in 20172020 compared to 2016. This decrease was2019 primarily due to a $837,000 decrease in payments made toexpenses from third-party partners of the Travelzoo Network.
Cost of revenue decreased $4.3 million in 2016 compared to 2015. This decrease was primarily due to a $2.9 million decrease in payments made to third-party partners of the Travelzoo Network a $771,000 decrease in Local Deals and Getaway costs and a $585,000 decrease in employee compensation and benefits..
Operating Expenses
Sales and Marketing
Sales and marketing expenses consist primarily of advertising and promotional expenses, salary expenses associated with sales, marketing and production staff,employees, expenses related to our participation in industry conferences, and public relations expenses.expenses and facilities costs. Sales and marketing expenses were $57.3 million, $58.4$30.6 million and $65.6$51.3 million for 2017, 2016the years ended December 31, 2020 and 2015,2019, respectively. AdvertisingFor the years ended December 31, 2020 and 2019, advertising expenses accounted for 15%, 18%9% and 21%17%, respectively, of total sales and marketing expenses and consisted primarily of online advertising, which we refer to as traffic acquisition cost and member acquisition costs. The goal of our advertising was to acquire new members for our e-mail products, increase the traffic to our websites and increase brand awareness.
Sales and marketing expenses for the year ended December 31, 2020 included $658,000 from Jack’s Flight Club. Without Jack’s Flight Club, sales and marketing expenses decreased $1.1$21.4 million in 20172020 compared to 2016.2019. The decrease was primarily due to a $1.2$9.1 million decrease for headcount related expenses, $6.0 million decrease in member acquisition costs, and a $0.4$1.4 million decrease in salarytravel expenses and employee related expenses, offset partially by a $0.3 million increase in facility costs and $0.3 million increase in marketing costs.
Sales and marketing expenses decreased $7.2 million in 2016 compared to 2015. The decrease was primarily due to a $4.0$1.3 million decrease in salary and employee related expenses due in part to a decrease in headcount, a $1.9 million decrease in trade and brand marketing expenses, $0.7 million decrease in member acquisition costs and a $0.4 million decrease in professional service expenses.
Product Development
Product development expenses consist primarily of compensationsalary and headcount related expenses for software development staff, fees for professional services, software maintenance, and amortization and facilities costs. Product development expenses were $9.2 million, $9.1$3.1 million and $12.2$6.7 million for 2017, 2016the years ended December 31, 2020 and 2015,2019, respectively.
Product development expenses increased $128,000decreased $3.6 million in 20172020 compared to 2016. The increase was2019 primarily due to an increase$1.7 million decrease in professional services related in part to our continuous enhancement to our website.
Product development expenses decreased $3.1 million in 2016 compared to 2015. The decrease was primarily due to a $1.5service fees and $1.3 million decrease in salary and employeeheadcount related expenses, a $1.0 million decrease in professional service expenses and a $0.3 million decrease in contractor expenses.

General and Administrative
General and administrative expenses consist primarily of compensation for administrative and executive fees for professional services, rent,staff, bad debt expense, professional service expenses for audit and tax preparation, legal expenses, amortization of intangible assets, and general office expense.expense and facilities costs. General and administrative expenses were $22.6 million, $22.7$20.5 million and $24.2$18.4 million for 2017, 2016the years ended 2020 and 2015,2019, respectively.
General and administrative expenses for the year ended December 31, 2020 included $2.4 million from Jack’s Flight Club. Without Jack’s Flight Club, general and administrative expenses decreased $139,000$332,000 in 20172020 compared to 2016.2019. The decrease was primarily due to a $548,000$2.5 million decrease in professional servicesheadcount related expenses, related$1.5 million gain relating to various outside services,Jack Flight Club's promissory note forgiveness, $822,000 gain from the sale the domain name and trademark “weekend.com” and $809,000 decrease in travel expenses, offset partially by a $435,000 increase in salary and employee related expenses.
General and administrative expenses decreased $1.5 million in 2016 compared to 2015. The decrease was primarily due to a $2.2 million decrease in salary and employee related expenses due in part to a decrease in headcount, offset partially by a $0.5$5.2 million increase in professional services expenses.stock-based compensation expense as the result of newly granted options and increases and repricing of certain previously granted options.
Impairment of intangible assets and goodwill
We determined that the COVID pandemic that was declared in March 2020 was a triggering event requiring us to assess our long-lived assets including goodwill for impairment in the first quarter ended March 31, 2020. The Company's impairment test indicated that Jack’s Flight Club’s indefinite lived intangible assets (“Trade name”) was impaired for $810,000 and goodwill was impaired for $2.1 million and the Company recorded these impairments in the first quarter ended March 31, 2020.
Other Income (loss)(Loss)
Other income (loss) consisted primarily of foreign exchange transactions gains and losses, our share of investment gains and losses and amortization of basis differences, interest income earned on cash, cash equivalents and restricted cash as well as interest expense. Other income (loss) was $173,000, $(187,000)$455,000 and $(1.2) million($42,000) for 2017, 2016the years ended December 31, 2020 and 2015,2019, respectively. Other income (loss) increased $360,000$497,000 from 20162019 to 20172020 primarily due to foreign exchange transaction gainsthe gain of $468,000 recognized on the sale of our equity investment in 2017. Other income (loss) decreased $1.1 million from 2015WeGo to 2016 primarily due to foreign exchange transaction lossestrivago in 2015.December 2020.
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Income Taxes
On December 22, 2017, the U.S. government enacted the Tax Cuts and Jobs Act (the “Tax Act”). The Tax Act includes significant changes to the U.S. corporate income tax system including: a federal corporate rate reduction from 35% to 21%; limitations on the deductibility of interest expense and executive compensation; creation of new minimum taxes such as the base erosion anti-abuse tax (“BEAT”) and Global Intangible Low Taxed Income (“GILTI”) tax; and the transition of U.S. international taxation from a worldwide tax system to a modified territorial tax system, which will result in a one time U.S. tax liability on those earnings which have not previously been repatriated to the U.S. (the “Transition Tax”).
In connection with the Company's initial analysis of the impact of the Tax Act, the Company has recorded a provisional estimate of discrete net tax expense of $508,000 for the period ended December 31, 2017. This discrete expense consists of provisional estimates of zero net expense for the Transition Tax, $173,000 net benefit for the decrease in the Company's deferred tax liability on unremitted foreign earnings, and $681,000 net expense for remeasurement of the Company's deferred tax assets/liabilities for the corporate rate reduction.
We have not completed our accounting for the income tax effects of certain elements of the Tax Act, including the new GILTI and BEAT taxes. Due to the complexity of these new tax rules, we are continuing to evaluate these provisions of the Tax Act and whether such taxes are recorded as a current-period expense when incurred or whether such amounts should be factored into a company’s measurement of its deferred taxes. As a result, we have not included an estimate of the tax expense/benefit related to these items for the period ended December 31, 2017.
Our income is generally taxed in the U.S., Canada and U.K. Our income tax provision reflects federal, state and country statutory rates applicable to our worldwide income, adjusted to take into account expenses that are treated as having no recognizable tax benefit. Income tax expense (benefit)benefit was $3.1 million, $4.0 million and $(5.9)$2.4 million for 2017, 20162020 and 2015, respectively.income tax expense was $4.7 million for 2019. Our effective tax rate was 66%, 40%18% and (231)%28% for 2017, 20162020 and 2015,2019, respectively.
Our effective tax rate increaseddecreased for the year ended December 31,201731, 2020 compared to the year ended December 31, 2016,2019, primarily due to unfavorable change in our geographic mix of our worldwide taxable income including foreign net operating losses from Asia Pacific that are not benefited. In addition, the effective tax rate decreased by $907,000 due primarily to the recognition of certain previously unrecognized tax benefits related to uncertain tax positionsin 2020 as a result of the settlement of certain tax examinations offset by the provisional estimated net tax expense of $508,000 resulting from our initial analysis of the impact of the U.S. tax reform passed in December 2017. Our effective tax rate increased for the year ended December 31, 2016 compared to the year ended December 31, 2015, primarily due to the recognition of an $8.4 million tax benefit related to the unexchanged promotional shares after a lapse of certain statute of limitations in 2015.COVID pandemic. We expect that our effective tax rate to fluctuate in future periods may fluctuate depending on the geographic mix of our worldwide taxable income, total amount of expenses representing payments to former stockholders, income or losses mainly incurred by our operations, in Asia Pacific, Canada and Europe, statutory tax rate changes that may occur, existing or new uncertain tax matters that may arise and require changes in tax reserves, the use of accumulated losses to offset current taxable income and the need for valuation allowances on certain tax assets, if any. See Note 57: Income Taxes” to the accompanying consolidated financial statements for more information on our effective tax rate.

further information.
Segment Information
Asia Pacific
Travelzoo North America
 Year Ended December 31,
 2017 2016 2015
 (In thousands)
Revenues$7,519
 $9,698
 $10,649
(Loss) from operations$(5,967) $(3,890) $(2,469)
(Loss) from operations as a % of revenues(79)% (40)% (23)%
Asia Pacific
 Year Ended December 31,
 20202019
 (In thousands)
Revenues$34,912 $68,027 
Income from operations$(5,056)$12,666 
Income from operations as a % of revenues(14)%19 %

North America net revenues decreased $2.2$33.1 million in 20172020 compared to 20162019 (see “Revenues” above). Asia PacificNorth America expenses decreased $102,000$15.4 million from 20162019 to 2017. This decrease was2020 primarily due to a $470,000$8.2 million decrease in salary and headcount related expenses, $3.2 million decrease in member acquisition costs, offset partially by a $188,000 increase$1.8 million decrease in travel expenses, $1.6 million decrease in payments made to the third-party partners of salary expensethe Travelzoo Network, $1.5 million decrease in professional services fees, $1.5 million gain related to Jack Flight Club's promissory note forgiveness and a $130,000 increase$1.1 million decrease in rent expense.
Asia Pacific net revenues decreased $951,000 in 2016 compared to 2015 (see “Revenues” above). Asia Pacific expenses increased $470,000 from 2015 to 2016. This increase was primarily due to a $666,000 increase in member acquisition costs, a $251,000 increase in trade and brand marketing expenses, offset partially by a $620,000 decrease$4.9 million increase in stock-based compensation expense of salarynewly granted options and employee related expense due primarily to a decrease in headcount.increases and repricing of certain previously granted options.
Foreign currency movements relative to the U.S. dollar positively impacted our local currency loss from our operations in Asia Pacific by approximately $35,000 for fiscal years 2017. Foreign currency movements relative to the U.S. dollar negatively impacted our local currency loss from our operations in Asia Pacific by approximately $191,000 and $16,000 for fiscal years 2016 and 2015, respectively.
Travelzoo Europe
 Year Ended December 31,
 20202019
 (In thousands)
Revenues$15,152 $36,898 
Income from operations$(6,195)$4,461 
Income from operations as a % of revenues(41)%12 %
 Year Ended December 31,
 2017 2016 2015
 (In thousands)
Revenues$33,681
 $36,907
 $39,736
Income from operations$2,290
 $5,604
 $2,472
Income from operations as a % of revenues7% 15% 6%


Europe net revenues decreased $3.2$21.7 million in 20172020 compared to 2016 (see “Revenues” above). Europe expenses increased $88,000 from 2016 to 2017. The increase was primarily due to a $176,000 increase in customer retention costs, a $173,000 increase in trade and brand marketing expenses, a $136,000 increase in office and facility expenses and a $130,000 increase in professional services expenses, offset partially by a $496,000 decrease in salary and employee related expenses.
Europe net revenues decreased $2.8 million in 2016 compared to 20152019 (see “Revenues” above). Europe expenses decreased $6.0$11.1 million from 20152019 to 2016. The decrease was2020 primarily due to a $1.8$4.7 million decrease in salary and employeeheadcount related expenses a $1.5 million decrease in trade and brand marketing expenses, a $1.0$2.8 million decrease in member acquisition costs.
Foreign currency movementsmovements relative to the U.S. dollar negatively impacted our local currency income from our operations in Europe by approximately $116,000, $633,000$93,000 and $101,000$207,000 for 2017, 20162020 and 2015,2019, respectively.
North America
 Year Ended December 31,
 2017 2016 2015
 (In thousands)
Revenues$65,324
 $67,658
 $73,576
Income from operations$8,222
 $8,472
 $3,817
Income from operations as a % of revenues13% 13% 5%

North America net revenues decreased $2.3 million in 2017 compared to 2016 (see “Revenues” above). North America expenses decreased $2.1 million from 2016 to 2017. This decrease was primarily due to a $1.0 million decrease in professional services expenses, a $0.8 million decrease in member acquisition costs and a $0.6 million decrease in payments made to third-party partners of the Travelzoo Network, offset partially by a $0.5 million increase in customer refund in Local Deals and Getaway products.
North America net revenues decreased $5.9 million in 2016 compared to 2015 (see “Revenues” above). North America expenses decreased $10.6 million from 2015 to 2016. This decrease was primarily due to a $6.3 million decrease in salary and employee related expense due in part to a decrease in headcount, a $2.8 million decrease in payments made to third-party partners of the Travelzoo Network and a $0.9 million decrease in member acquisition costs.
Liquidity and Capital Resources
As of December 31, 2017,2020, we had $22.6$63.1 million in cash and cash equivalents, of which $16.4$32.0 million was held outside the U.S. in certain of our foreign operations. If these assets are distributed to the U.S., we may be subject to additional U.S. taxes in certain circumstances.
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Cash and cash equivalents decreasedincreased $44.3 million from $26.8$18.7 million as of December 31, 20162019 primarily as a result ofby cash provided by operating activities, offset by cash used for repurchasesto purchase Jack’s Flight Club. As of our common stock. WeDecember 31, 2020, we had PPP loans aggregating $3.7 million due in April 2022. As of December 31, 2020, we had negative working capital of $12.8 million primarily due to an increase in merchant payables related to the sale of vouchers. The Company has recorded a Merchant Payables of $57.1 million as of December 31, 2020 related to unredeemed vouchers. The payable to merchants is generally due upon redemption of the voucher. The vouchers have maturities that extend from January 2021 through January 2023, and we believe that redemption patterns may be delayed under the current environment. Based on the current projections of redemption activity, we expect that cash on hand as of December 31, 2020 will be sufficient to provide for working capital needs for at least the next twelve months. However, if redemption activity is more accelerated, or if we are not able to reduce operating losses to align with any further reduction in revenues, we may need to obtain additional financing to meet our working capital needs in the future. We believe that we could obtain additional financing if needed, but there can be no assurance that financing will be available on terms that are acceptable to us, if at all.
 
 Year Ended December 31,
 20202019
 (In thousands)
Net cash provided by operating activities$47,019 $11,236 
Net cash provided by (used in) investing activities2,067 (1,147)
Net cash used in financing activities(6,982)(9,106)
Effect of exchange rate changes on cash, cash equivalents and restricted cash1,571 266 
Net increase in cash, cash equivalents and restricted cash$43,675 $1,249 
 Year Ended December 31,
 2017 2016 2015
 ( In thousands)
Net cash provided by operating activities$2,076
 $8,722
 $4,192
Net cash provided by (used in) investing activities2,152
 (909) (1,218)
Net cash used in financing activities(9,712) (15,262) (20,012)
Effect of exchange rate changes on cash and cash equivalents1,199
 (841) (3,251)
Net decrease in cash and cash equivalents$(4,285) $(8,290) $(20,289)

Net cash provided by operating activities is net income (loss) adjusted for certain non-cash items and changes in assets and liabilities. Net cash provided by operating activities was $2.1$47.0 million for 2017,2020, which consisted of a net income of $3.5$50.8 million adjustments for non-cash items of $265,000, offset partially a $1.7 million decreaseincrease in cash from changes in operating assets and liabilities. Adjustments forliabilities and $10.8 million non-cash items, primarily consistedoffset partially by net loss of the $2.9 million discontinued operations gain on the sale of the Fly.com domain name, offset by $2.1 million of depreciation and amortization expense on property and equipment and $1.0 million of stock-based compensation expense.$14.6 million. The decreaseincrease in cash from changes in operating assets and liabilities primarily consisted of $2.5the $44.1 million decreaseincrease in other non-current liabilities primarily associated with the resolution of 2009 IRS audit related to the sale of our Asia Pacific business segmentmerchant payables and $1.6$6.2 million decrease in accounts payable,receivable. Adjustments for non-cash items primarily consisted of $6.2 million of stock-based compensation, $5.4 million from provision of loss on accounts receivable and refund reserve, $2.9 million impairment of goodwill and intangible assets and $2.3 million depreciation and amortization, offset partially by $3.1$3.4 million decrease in accounts receivable.deferred income tax and $1.5 million gain relating to Jack Flight Club's Promissory notes forgiveness.
Net cash provided by operating activities was $8.7$11.2 million for 2016,2019, which consisted of a net income of $6.6$4.2 million, adjustments for non-cash items of $3.0$3.8 million and a $958,000 decrease$3.2 million increase in cash from changes in operating assets and liabilities. Adjustments for non-cash items primarily consisted of $2.5$1.3 million of depreciation and amortization expense on property and equipment, and $933,000$993,000 of stock-based compensation expense.expense and $821,000 for our share of WeGo losses, amortization of basis differences and currency translation adjustment. The decreaseincrease in cash from changes in operating assets and liabilities primarily consisted of $2.5a $2.0 million decreaseincrease in accounts payable offset partially by $1.3 million decrease in accounts receivable.
Net cash provided by operating activities was $4.2 million for 2015, which consisted of a net income of $10.9 million, adjustments for non-cash items of $3.4 million and a $10.1 million decrease in cash from changes in operating assets and liabilities. Adjustments for non-cash items primarily consisted of $2.8 million of depreciation and amortization expense on property and equipment and $401,000 of stock-based compensation expense. In addition, the decrease in cash from changes in operating assets and liabilities primarily consisted of $7.9 million in other non-current liabilities, $1.4 million in accrued expenses for unexchanged promotional shares, $2.8 million in accounts payable and accrued expenses offset by $2.4 million in income tax receivable.merchant payables.
Cash paid for income taxtaxes, net of refunds received in 2017, 20162020 and 20152019, was $6.2 million, $3.3$2.0 million and $801,000,$4.7 million, respectively.

Net cash provided by investing activities for 20172020 was $2.2 million. Net cash used in investing activities for 2016 and 2015 was $909,000 and $1.2$2.1 million respectively. The cash provided by investing activities in 2017 was primarily due to $2.9which consisted of $2.6 million proceeds from sale of our equity investment in WeGo and $822,000 proceeds for the Fly.comsale the domain name and trademark “weekend.com”, offset partially by $738,000$1.0 million investment in Jack’s Flight Club acquisition less acquired cash of $321,000, $430,000 other investments and $253,000 in purchases of property and equipment. TheNet cash used in investing activities2019 was $1.1 million which consisted of $673,000 investment in 2016 was due primarily to $909,000WeGo and $474,000 in purchases of property and equipment. The cash used in investing activities in 2015 was due primarily to $1.3 million in purchases of property and equipment offset by $64,000 release of restricted cash.
Net cash used in financing activities for 2017, 20162020 and 20152019 was $9.7 million, $15.3$7.0 million and $20.0$9.1 million, respectively. Net cash used in financing activities for the year ended December 31, 2017 was primarily due to $9.72020 consisted of $9.5 million cash used in repurchasespromissory note payment for Jack’s Flight Club stock purchase and $1.2 million for the repurchase of our common stock.stock, offset partially by $3.7 million proceeds from PPP loans. Net cash used in financing activities for the year ended December 31, 2016 was primarily due to $5.72019 consisted of $10.8 million payment of related party loan and $9.7 million cash used in repurchases of our common stock. Net cash used in financing activities for the year ended December 31, 2015 was primarily due to cash used in acquiringrepurchase of common stock, offset partially by proceeds from the Travelzoo Asia Pacific business and repurchasesissuance of our common stock.
See Note 4 tostock, net of tax paid for the accompanying consolidated financial statements for information on the unexchanged promotionalnet share settlements and related cash program.

settlement, of $1.7 million.
Although the Company haswe have settled the states unclaimed property claims with all states, the Companywe may still receive inquiries from certain potential NetsurferNetsurfers promotional stockholders that had not provided their state of residence to the Companyus by April 25, 2004. Therefore, the Company iswe are continuing itsour voluntary program under which it makeswe make cash payments to individuals related to the promotional shares for individuals whose residence was unknown by the Companyus and
who establish that they satisfied the conditions to receive shares of Travelzoo.com Corporation,Netsurfers, and who failed to submit requests to convert their shares into shares of Travelzoo within the required time period. This voluntary program is not available for individuals whose promotional shares have been escheated to a state by the Company.us.
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Our capital requirements depend on a number of factors, including market acceptance of our products and services, the amount of our resources we devote to the development of new products, cash payments related to former stockholders of Travelzoo.com Corporation,Netsurfers, expansion of our operations, and the amount of resources we devote to promoting awareness of our the Travelzoo brands. band. Since the inception of the voluntary program under which we make cash payments to people who establish that they were former stockholders of Travelzoo.com Corporation,Netsurfers, and who failed to submit requests to convert their shares into shares of Travelzoo within the required time period, we have incurred expenses of $2.9 million. While future payments for this program are expected to decrease, the total cost of this voluntary program is still undeterminable because it is dependent on our stock price and on the number of valid requests ultimately received.
Consistent with our growth, we have experienced fluctuations in our cost of revenues, sales and marketing expenses and our general and administrative expenses, including increases in product development costs, and we anticipate that these increases will continue for the foreseeable future. We believe cash on hand will be sufficient to pay such costs for at least the next twelve months. In addition, we will continue to evaluate possible investments in businesses, products and technologies, the consummation of any of which would increase our capital requirements.
We are subject to risks and uncertainties as a result of the COVID pandemic. Since COVID has spread globally, many of our advertisers have paused, canceled, and stopped advertising with us. Additionally, there have been a large amount of cancellations for our hotel and travel package partners as well as refund requests for our vouchers with the Company’s restaurant and spa partners. We are taking steps to adopt new policies and reduce expenses in an effort to maintain our cash position, while we evaluate potential business options and strategic alternatives that may be available.
Although we currently believe that we have sufficient capital resources to meet our anticipated working capital and capital expenditure requirements for at least the next twelve months, unanticipated events and opportunities or a less favorable than expected development of our business with one or more of advertising formats may require us to sell additional equity or debt securities or establish new credit facilities to raise capital in order to meet our capital requirements.
If we sell additional equity or convertible debt securities, the sale could dilute the ownership of our existing stockholders. If we issue debt securities or establish a new credit facility, our fixed obligations could increase, and we may be required to agree to operating covenants that would restrict our operations. We cannot be sure that any such financing will be available in amounts or on terms acceptable to us.
If the development of our business is less favorable than expected, we may decide to significantly reduce the size of our operations and marketing expenses in certain markets with the objective of reducing cash outflow.
The information set forth underunder “Note 46 — Commitments and Contingencies” and "Note 14: Leases" to the accompanying consolidated financial statements included in Part II, Item 8 of this report is incorporated herein by reference.reference. Litigation and claims against the Company may result in legal defense costs, settlements or judgments that could have a material impact on our financial condition.
The following summarizes our principal contractual commitments as of December 31, 20172020 (in thousands): 

Gross Operating Lease CommitmentsSublease IncomeNet Operating Lease CommitmentsPurchase ObligationsTotal Commitments
2021$3,622 $(351)$3,271 $27 $3,298 
20222,278 (357)1,921 19 1,940 
20231,879 (271)1,608 — 1,608 
20241,426 — 1,426 — 1,426 
20251,350 — 1,350 — 1,350 
Thereafter5,625 — 5,625 — 5,625 
Total$16,180 $(979)$15,201 $46 $15,247 

 2018 2019 2020 2021 2022 Thereafter Total
Operating leases$5,320
 $4,505
 $3,833
 $3,205
 $2,370
 $3,258
 $22,491
Purchase obligations1,446
 17
 11
 
 
 
 1,474
Total commitments$6,766
 $4,522
 $3,844
 $3,205
 $2,370
 $3,258
 $23,965

We also have contingencies related to net unrecognized tax benefits, including interest, of approximately$1.2 million $388,000 as of December 31, 2017.2020. See Note 5 to the accompanying consolidated financial statements for further information.

Critical Accounting Policies and Estimates
We believe that there are a number of accounting policies that are critical to understanding our historical and future performance, as these policies affect the reported amounts of revenue and the more significant areas involving management’s judgments and estimates. These significant accounting policies relate to revenue recognition, reserve for member refunds,
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allowance for doubtful accounts, income taxes and loss contingencies. These policies, and our procedures related to these policies, are described in detail below.
Revenue Recognition
We recognizeOn January 1, 2018, the Company adopted Accounting Standards Update No. 2014-09, "Revenue from Contracts with Customers" (Topic 606), using the modified retrospective transition method applied to those contracts which were not completed as of January 1, 2018.
Under Topic 606, revenue is recognized when control of the promised goods or services is transferred to our customers, in an amount that reflects the consideration we expect to be entitled to in exchange for those goods or services.
The Company's revenues are primarily advertising revenuesfees generated from the publishing of travel and entertainment deals on the Travelzoo website, in the periodTop 20 email newsletter, in whichNewsflash and through the advertisement is displayed, orTravelzoo Network. The Company also generates transaction-based revenues from the voucher sale has been completed, provided that evidence of an arrangement exists, the fees are fixed or determinable vouchers through our Local Deals and collectionGetaways products and operation of the resulting receivable is reasonably assured. If fixed-fee advertising is displayed over a term greater than one month,hotel booking platform and limited offerings of vacation packages. The Company's disaggregated revenues are recognizedincluded in “Note 12: Segment Reporting and Significant Customer Information”.
For fixed-fee website advertising, the Company recognizes revenues ratably over the period as described below. The majority of insertion orders have terms that begincontracted placement period.
For Top 20 email newsletter and end in a quarterly reporting period. In the cases where at the end of a quarterly reporting period the term of an insertion order is not complete,other email products, the Company allocatesrecognizes revenues when the total arrangement feeemails are delivered to its members.
The Company offers advertising on a cost-per-click basis, which means that an advertiser pays the Company only when a user clicks on an ad on Travelzoo properties or Travelzoo Network members’ properties. For these customers, the Company recognizes revenues each element basedtime a user clicks on the relative estimated selling price of each element. ad.
The Company uses prices statedalso offers advertising on its internal rate card,other bases, such as cost-per-impression, which represents stand-alone sales prices, to establish estimated selling prices. The stand-alone price ismeans that an advertiser pays the price that would be charged if the advertiser purchased only the individual insertion. Fees for variable-fee advertising arrangements are recognizedCompany based on the number of impressionstimes their advertisement is displayed number of clicks delivered,on Travelzoo properties, email advertisement, Travelzoo Network properties, or number of referrals generated duringsocial media properties. For these customers, the period.Company recognizes revenues each time an ad is displayed or email delivered.
Under these policies,For transaction based revenues, including products such as Local Deals, Getaways, hotel platform and vacation packages, the Company evaluates each of these criteria as follows:
Evidence ofwhether it is the principal (i.e., report revenue on a gross basis) versus an arrangement. We consider an insertion order signedagent (i.e., report revenue on a net basis). The Company reports transaction revenue on a net basis because the supplier is primarily responsible for providing the underlying service and we do not control the service provided by the advertiser orsupplier prior to its agency to be evidence of an arrangement.
Delivery. Delivery is considered to occur when the advertising has been displayed, the click-throughs have been delivered, the voucher sale has been completed and cancelable hotel booking reservation stays have occurred or non-cancelable hotel booking reservations have been booked, as applicable.
Fixed or determinable fee. Our arrangements with our customers specifies the price paid for advertising services.
Collection is deemed reasonably assured. We conduct a credit review for all advertising transactions at the time of the arrangement to determine the creditworthiness of the advertiser. Collection is deemed reasonably assured if we expect that the advertiser will be able to pay amounts under the arrangement as payments become due. Collection is deemed not reasonably assured when an advertiser is perceived to be in financial distress, which may be evidenced by weak industry conditions, a bankruptcy filing, or previously billed amounts that are past due. If we determine that collection is not reasonably assured, then we defer the revenue and recognize the revenue upon cash collection. Collection is deemed reasonably assured for our voucher sales to consumers as these transactions require the use of credit cards subject to authorization.
Revenues from advertising sold to advertisers through agencies are reported at the amount billedtransfer to the agency.customer.
For Local Deals and GetawayGetaways products, the Company earns a fee for acting as an agent for the sale of vouchers that can be redeemed for services with third-party merchants. Revenues are presented net of the amounts due to the third-party merchants for fulfilling the underlying services and an estimated amount for future refunds. Since the second quarter of 2020, the Company expanded its vouchers refund policy in order to entice customers given the current economic climate to fully refundable until the voucher expires or is redeemed by the customer. Certain merchant contracts allow the Company to retain the proceeds from unredeemed vouchers. With these transactions whichcontracts, the Company estimates the value of vouchers that will ultimately not be redeemed and records the estimate as revenues in the same period.
Jack’s Flight Club revenue is recorded ongenerated from paid subscriptions by members. Subscription options are quarterly, semi-annually, and annually. We recognize the revenue monthly pro rata over the subscription period.
Commission revenue related to our hotel platform is recognized ratably over the period of guest stay, net of an allowance for cancellations based upon historical patterns. For arrangements for booking non-cancelable reservations where the Company’s performance obligation is deemed to be the successful booking of a net basis and is included inhotel reservation, the Company records revenue for the commissions upon completion of the voucher sale. Certain merchanthotel booking.

The Company’s contracts with customers may include multiple performance obligations in foreign locations allow uswhich the Company allocates revenues to retain fees related to vouchers sold that are not redeemed by purchasers upon expiration, which we recognize as revenue aftereach performance obligation based on its standalone selling price. The Company determines standalone selling price based on its overall pricing objectives, taking into consideration the expirationtype of services, geographical region of the redemption periodcustomers, normal rate card pricing and after there are no further obligationscustomary discounts. Standalone selling price is generally determined based on the prices charged to provide funds to merchants, members or others.customers when the product is sold separately.


Commission revenues generated through provision of hotel booking reservations to hotels are recognizedThe Company relies upon the estimated datefollowing practical expedients and exemptions allowed for in the stay occursTopic 606. The Company expenses sales commissions when incurred because the amortization period would be one year or less. These costs are recorded
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in sales and marketing expenses. In addition, the Company does not disclose the value of unsatisfied performance obligations for (a) contracts with an original expected length of one year or less and (b) contracts for which it recognizes revenues at the hotel,amount to which includes estimates of cancellations ofit has the hotel bookings based upon historical patterns. If the hotel booking cannot be canceled or the hotel advertiser has agreedright to payinvoice for booking regardless of potential future cancellations then revenue is recognized upon booking.services performed.
Reserve for Member Refunds
We recordThe Company records an estimated reserve for member refunds to members based on our historical experience at the time revenue is recorded for Local Deals and Getaway voucher sales. We accrue costs associated with refunds in accrued expenses on the consolidated balance sheets. We consider many key factors such as the historical refunds based upon the time lag since the sale, historical reasons for refunds, time period that remains until the deal expiration date, any changes in refund procedures and estimates of redemptions and breakage.
For publishing revenue, we recognize revenue upon delivery of the emails and delivery of the clicks, over the period of the placement of the advertising. Insertion orders for publishing revenue are typically for periods between one month and twelve months and are not automatically renewed. For Getaways vouchers, we recognize a percentage of the face value of the vouchers upon the sale of the vouchers. Merchant agreements for Getaways advertisers are typically for periods between twelve months and twenty-four months and are not automatically renewed. Since the second quarter of 2020, the Company expanded its vouchers refund policy as incentive for customers given the current economic climate to be fully refundable until the voucher expires or is redeemed by the customer. The Company now offers fully refundable vouchers that have not been redeemed or expired. The expiration dates of vouchers range between January 2021 through January 2023. The Company constrains the variable consideration to an amount that it believes is probable that a significant reversal in the revenue will not occur in the future when the uncertainty is resolved by estimating the refund reserve by using historical and current refund rates by product and by merchant location to calculate the estimated future refunds. As of December 31, 2020, the Company had sold $15.2 million of fully refundable vouchers that remained unredeemed which represents the Company’s commission, and the Company recorded a refund liability of $3.9 million for these vouchers which is recorded as a reduction of revenues and is reflected as a current liability in accrued expenses and other on the consolidated balance sheet. Certain merchant contracts allow the Company to retain the proceeds from unredeemed vouchers. With these contracts, the Company estimates the value of vouchers that will ultimately not be redeemed or refunded and records the estimate as revenues in the same period. The revenues generated from Local Deals vouchers and entertainment offers are based upon a percentage of the face value of the vouchers, commission on actual sales or a listing fee based on audience reach. For Local Deals vouchers, we recognize a percentage of the face value of vouchers upon the sale of the vouchers. Insertion orders and merchant agreements for Local are typically for periods between one month and twelve months and are not automatically renewed except for merchant contracts in foreign locations. Should any of these factors change, the estimates made by management will also change, which could impact the level of our future reservesreserve for member refunds.refunds to member. Specifically, if the financial condition of our advertisers, the businessesbusiness that areis providing the vouchered services,service, were to deteriorate, affecting their ability to provide the services to our members, additional reserves for member refunds to members may be required.
Estimated member refunds that are determined to be recoverable from the merchant and the portion of which represents our fee from the merchant are recorded in the consolidated statements of operations as a reduction to revenue. We accrue costs associated with refunds in accrued expenses on the consolidated balance sheets. Estimated member refunds that are determined not to be recoverable from the merchant, are presented as a cost of revenue. If our judgments regarding estimated member refunds are inaccurate, reported results of operations could differ from the amount we previously accrued.
Business Combinations
The purchase price of an acquisition is allocated to the tangible and intangible assets acquired and liabilities assumed based on their estimated fair values at the acquisition date. To the extent the purchase price exceeds the fair value of the net identifiable tangible and intangible assets acquired and liabilities assumed, such excess is allocated to goodwill. The Company determines the estimated fair values after review and consideration of relevant information, including discounted cash flows, quoted market prices and estimates made by management. The Company records the net assets and results of operations of an acquired entity from the acquisition date and adjusts the preliminary purchase price allocation, as necessary, during the measurement period of up to one year after the acquisition closing date as it obtains more information as to facts and circumstances existing at the acquisition date impacting asset valuations and liabilities assumed. Acquisition-related costs are recognized separately from the acquisition and are expensed as incurred.
44


Allowance for Doubtful Accounts
We record a provision for doubtful accounts based on our historical experience of write-offs and a detailed assessment of our accounts receivable and allowance for doubtful accounts. In estimating the provision for doubtful accounts, management considers the age of the accounts receivable, our historical write-offs, the creditworthiness of the advertiser, the economic conditions of the advertiser’s industry, and general economic conditions, among other factors. Should any of these factors change, the estimates made by management will also change, which could impact the level of our future provision for doubtful accounts. Specifically, if the financial condition of our advertisers were to deteriorate, affecting their ability to make payments, additional provision for doubtful accounts may be required.
Income Taxes
We are subject to income taxes in the U.S. and numerous foreign jurisdictions. Significant judgment is required in evaluating our uncertain tax positions and determining our provision for income taxes. Although we believe we have adequately reserved for our uncertain tax positions, no assurance can be given that the final tax outcome of these matters will not be different. We adjust these reserves in light of changing facts and circumstances, such as the progress or closing of a tax audit or the refinement of an estimate. To the extent that the final tax outcome of these matters is different than the amounts recorded, such differences will impact the provision for income taxes in the period in which such determination is made. The provision for income taxes includes the impact of reserve provisions and changes to reserves that are considered appropriate, as well as the related net interest. In addition to local country tax laws and regulations, our income tax rate depends on the extent that our foreign earnings are taxed by the U.S. through new provisions under the Tax Act such as the new CARES Act, GILTI tax and BEAT or as a result of our indefinite reinvestment assertion. Indefinite reinvestment is determined by management’s judgment about and intentions concerning our future operations.
Our effective tax rates have differed from the statutory rate primarily due to the tax impactimpact of foreign operations, state taxes, certain benefits realized related to stock option activities, credits, the extent that our earnings are indefinitely reinvested outside the U.S. and tax asset valuation allowance determinations, including on certain loss carryforwards. For the years ended December 31, 2017, 20162020 and 2015,2019, our effective tax rates were 66%, 40%18% and (231)%28% , respectively. Our future effective tax rates could be materially impacted by earnings being lower than anticipated in countries where we have lower statutory rates and higher than anticipated in countries where we have higher statutory rates, changes in the deferred tax assets or liabilities, existing or new uncertain tax matters that may arise and require changes in tax reserves, changes in tax asset valuation allowance determinations, changes in our judgment about whether certain foreign earnings are indefinitely reinvested outside the U.S., or changes in tax laws, regulations, and accounting principles. In addition, we are subject to the continuous examination of our income tax returns by the IRS and other tax authorities. We regularly assess the likelihood of adverse outcomes resulting from these examinations to determine the adequacy of our provision for income taxes. See Note 57 to the accompanying consolidated financial statements for further information.

Loss Contingencies
We are involved in claims, suits, and proceedings arising from the ordinary course of our business. We record a provision for a liability when we believe that it is both probable that a liability has been incurred, and the amount can be reasonably estimated. Significant judgment is required to determine both probability and the estimated amount. Such claim proceedings are inherently unpredictable and subject to significant uncertainties, some of which are beyond our control. Should any of these estimates and assumptions change or prove to have been incorrect, it could have a material impact on our results of operations, financial position and cash flows. Please refer to Note 46 to the accompanying consolidated financial statements for further information regarding our loss contingencies.
Recent Accounting Pronouncements
See “Note 1 — Summary of Significant Accounting Policies” to the accompanying consolidated financial statements included in this report, regarding our significant accounting policies and any impact of certain recent accounting pronouncements on our consolidated financial statements.
Item 7A. Quantitative and Qualitative Disclosures About Market Risk
We believe that our potential exposure to changes in market interest rates is not material. The Company is not a party to any derivative transactions. We invest in highly liquid investments with short maturities. Accordingly, we do not expect any material loss from these investments.Not required for smaller reporting companies.
Our operations in Canada expose us to foreign currency risk associated with agreements being denominated in Canadian Dollars. Our operations in Europe expose us to foreign currency risk associated with agreements being denominated in British Pound Sterling and Euros. Our operations in Asia Pacific expose us to foreign currency risk associated with agreements being denominated in Australian dollars, Chinese Yuan, Hong Kong dollar, Japanese Yen and Taiwanese Yuan. We are exposed to foreign currency risk associated with fluctuations of these currencies as the financial position and operating results of our operations in Asia Pacific, Canada and Europe are translated into U.S. dollars for consolidation purposes. We do not use derivative instruments to hedge these exposures. We have performed a sensitivity analysis as of December 31, 2017, using a modeling technique that measures the change in the fair values arising from a hypothetical 10% adverse movement in the levels of foreign currency exchange rates relative to the U.S. dollar with all other variables held constant. The foreign currency exchange rates we used were based on market rates in effect at December 31, 2017. The sensitivity analysis indicated that a hypothetical 10% adverse movement in foreign currency exchange rates would result in an incremental $185,000 foreign exchange loss for the year ended December 31, 2017.

45


Item 8. Financial Statements and Supplementary Data
TRAVELZOO
INDEX TO CONSOLIDATED FINANCIAL STATEMENTS
 
Page
Page
Report of KPMG LLP - Independent Registered Public Accounting FirmConsolidated Balance Sheets
Consolidated Balance Sheets
Consolidated Statements of Operations
Consolidated Statements of Comprehensive Income (Loss)
Consolidated Statements of Stockholders’ Equity
Consolidated Statements of Cash Flows
Notes to Consolidated Financial Statements





46



Report of Independent Registered Public Accounting Firm


To the Stockholders and the Board of Directors and Stockholders of TravelzooTravelzoo:


OpinionsOpinion on the Financial Statements and Internal Control over Financial Reporting


We have audited the accompanying consolidated balance sheets of Travelzoo and its subsidiaries (the Company) as of December 31, 20172020 and December 31, 2016, and2019, the related consolidated statements of operations, comprehensive income (loss), stockholders’ equity and cash flows for each of the two years in the periodthen ended, December 31, 2017, includingand the related notes to the consolidated financial statements (collectively, referred to as the “consolidated financial statements”)statements). We also have audited the Company's internal control over financial reporting as of December 31, 2017, based on criteria established in Internal Control - Integrated Framework (2013) issued by the Committee of Sponsoring Organizations of the Treadway Commission (COSO).

In our opinion, the consolidated financial statements referred to above present fairly, in all material respects, the financial position of the Company as of December 31, 20172020 and December 31, 2016,2019, and the results of its operations and its cash flows for each of the two years in the periodthen ended, December 31, 2017 in conformity with accounting principles generally accepted in the United States of America. Also in our opinion, the Company maintained, in all material respects, effective internal control over financial reporting as of December 31, 2017, based on criteria established in Internal Control - Integrated Framework (2013) issued by the COSO.

Change in Accounting Principle

As discussed in Note 1 to the consolidated financial statements, the Company changed the manner in which it accounts for certain elements of its deferred income taxes in 2017.


Basis for OpinionsOpinion


The Company's management is responsible for these consolidatedThese financial statements for maintaining effective internal control over financial reporting, and for its assessmentare the responsibility of the effectiveness of internal control over financial reporting, included in Management's Report on Internal Control Over Financial Reporting appearing under Item 9A.Company’s management. Our responsibility is to express opinionsan opinion on the Company’s consolidated financial statements and on the Company's internal control over financial reporting based on our audits. We are a public accounting firm registered with the Public Company Accounting Oversight Board (United States) ("PCAOB")(PCAOB) and are required to be independent with respect to the Company in accordance with the U.S. federal securities laws and the applicable rules and regulations of the Securities and Exchange Commission and the PCAOB.


We conducted our audits in accordance with the standards of the PCAOB. Those standards require that we plan and perform the auditsaudit to obtain reasonable assurance about whether the consolidated financial statements are free of material misstatement, whether due to error or fraud, and whether effectivefraud. The Company is not required to have, nor were we engaged to perform, an audit of its internal control over financial reporting. As part of our audits we are required to obtain an understanding of internal control over financial reporting was maintained in all material respects.

Our auditsbut not for the purpose of expressing an opinion on the effectiveness of the consolidatedCompany’s internal control over financial statementsreporting. Accordingly, we express no such opinion.

Out audits included performing procedures to assess the risks of material misstatement of the consolidated financial statements, whether due to error or fraud, and performing procedures that respond to those risks. Such procedures included examining, on a test basis, evidence regarding the amounts and disclosures in the consolidated financial statements. Our audits also included evaluating the accounting principles used and significant estimates made by management, as well as evaluating the overall presentation of the consolidated financial statements. Our audit of internal control over financial reporting included obtaining an understanding of internal control over financial reporting, assessing the risk that a material weakness exists, and testing and evaluating the design and operating effectiveness of internal control based on the assessed risk. Our audits also included performing such other procedures as we considered necessary in the circumstances. We believe that our audits provide a reasonable basis for our opinions.opinion.



Critical Audit Matters
Definition
The critical audit matters communicated below are matters arising from the current period audit of the financial statements that were communicated or required to be communicated to the audit committee and Limitationsthat: (1) relate to accounts or disclosures that are material to the financial statements and (2) involved our especially challenging, subjective, or complex judgments. The communication of Internal Control over Financial Reportingcritical audit matters does not alter in any way our opinion on the financial statements, taken as a whole, and we are not, by communicating the critical audit matters below, providing separate opinions on the critical audit matters or on the accounts or disclosures to which they relate.


A company’s internal control overRevenues

As described in Note 1 of the financial reportingstatements, the Company generates its revenues through a significant volume of low-dollar transactions tracked and recorded in a highly automated process within the Company’s internally developed systems. Due to the uncertainty of the COVID-19 pandemic, since the second quarter of 2020, the Company expanded its voucher refund policy for consumers given the current restrictions on travel to be fully refundable until the voucher expires or is redeemed by the consumer. The Company now offers full refunds for vouchers that have not been redeemed or expired. The expiration dates of vouchers range through January 2023. The Company estimated the reserve for member refunds by using historical and current by product and by merchant location to calculate the estimated future refunds. Revenues are presented net of the amounts due to the third-party merchants for fulfilling the underlying services and an estimated amount for future refunds.


47


We identified the Company’s revenue as a process designedcritical audit matter as the processes to provide reasonable assurance regardingtrack and record revenues are highly automated and differ between listings and rely on internally developed systems. These processes and internally developed systems are complex and require an increased audit effort around assessing the reliability of financial reportingdata and the preparationinformation technology environment, including the use of our internal information technology specialists. Additionally, we also identified the Company’s refund reserve as a critical audit matter because of certain significant assumptions management makes in determining the estimate for future refunds, including expected refunds and redemption activity. These significant assumptions are forward looking and could be affected by future uncertainty due to the COVID-19 pandemic and other economic and market conditions.

Our audit procedures related to the Company's revenue included the following, among others:

1.We obtained an understanding of the relevant controls related to the automated portion of the revenue process, including management’s review of the data, and tested key information technology and transaction controls for design effectiveness and implementation.
2.We utilized our internal information technology specialists to assist in testing the operating effectiveness of the Company’s information technology general and application controls.
3.We selected a sample of revenue transactions to test agreement between contractual information and reports detailing performance of the obligation.
4.We evaluated the reasonableness of management’s estimate for voucher refunds by performing the following:
a.Testing the Company’s process used to develop the estimate of the future refunds by comparing management’s refund estimate to actual refund rates experienced in 2020 and subsequent to year end;
b.Developing an independent range for comparison to the Company’s estimate; and
c.Evaluating audit evidence from events or transactions occurring after the measurement date related to the accounting estimate for comparison to the Company’s estimate.

Business Combination

As described in Note 3 of the financial statements, on January 13, 2020, the Company acquired a 60% controlling interest of Jack’s Flight Club for external purposes in accordance with generally accepted accounting principles. A company’s internal control over financial reportingconsideration of $12.0 million. The transaction was accounted for as a business combination. The consideration was allocated among the acquired assets and liabilities, including several acquired intangible assets. The Company used the income approach (discounted cash flows) and relief from royalty method to allocate fair value of the acquired intangible assets and resulting goodwill, which includes those policiessignificant assumptions including forecasts of revenues, operating margins, and procedures that (i) pertaindiscount rates. In regards to the maintenance of records that, in reasonable detail, accurately and fairly reflectrelief from royalty method, the transactions and dispositionsCompany used a royalty rate comparable to market rates.

We identified the valuation of the intangible assets as a critical audit matter due to the high degree of auditor judgement and audit effort in evaluating the reasonableness of the company; (ii) provide reasonable assurancesignificant assumptions used by management in valuing the identified intangible assets.

Our audit procedures related to the significant estimates and assumptions, including forecasts of future revenues and operating margins, the selection of the royalty rates, discount rates, and long-term growth rates for the acquired intangible assets and the evaluation of the fair value of the noncontrolling interest in the business combination included the following, among others:

1.With the assistance of our valuation specialists, we evaluated the reasonableness of the Company’s valuation methodology and applicable rates utilized by management by:
a.Testing the reasonableness of the royalty rates and discount rates by comparing them to comparable companies and market data.
b.Developing a range of independent estimates for the royalty rates, discount rates, and long-term growth rates and comparing those to the rates selected by management.
c.Evaluation of reasonableness for discount of lack of control for the non-controlling interest by comparing it to an independent simulation using a valuation model that transactions are recorded as necessaryreflects the use of multiple probabilities (Monte Carlo Simulation).
2.We evaluated the reasonableness of management’s forecasts of future revenues and operating margins by comparing the projections to permit preparationhistorical results and market data.



48


Goodwill Impairment

As described in Note 3 of the financial statements, goodwill is evaluated for impairment annually, and whenever events or changes in accordance with generally accepted accounting principles,circumstances indicate the carrying value of goodwill may not be recoverable. The Company determined that the COVID-19 pandemic was a triggering event requiring the Company to assess its long-lived assets and that receipts and expendituresgoodwill for impairment during the first quarter of 2020 resulting in a $2.1 million impairment of goodwill related to the Jack’s Flight Club reporting unit. The Company estimated the fair values of the reporting units using a combination of valuation techniques, including an income approach (discounted cash flows) and market approach (guideline company are being made only in accordance with authorizationsmethod). The income approach required management to make significant estimates, assumptions, and forecasts of managementfuture performance, including revenues, operating margins and directorsdiscount rates.

We identified the Company’s goodwill impairment evaluation for the Jack’s Flight Club reporting unit as a critical audit matter because of the company;significant assumptions management makes in the estimate, including forecasts of future revenues and (iii) provide reasonable assurance regarding prevention or timely detectionoperating margins and the discount rates, which require an increased level of unauthorized acquisition, use, or dispositionaudit effort.

Our audit procedures related to the goodwill impairment evaluation for the Jack’s Flight Club reporting unit included the following, among others:

1.With the assistance of our valuation specialists, we evaluated the reasonableness of the company’s assets that could haveCompany’s valuation methodology and applicable rates utilized by management by:
a.Testing the reasonableness of the discount rates by comparing them to comparable companies and market data.
b.Developing a material effect onrange of independent estimates for the financial statements.

Because of its inherent limitations, internal control over financial reporting may not prevent or detect misstatements. Also, projections of any evaluation of effectiveness to future periods are subjectdiscount rates and long-term growth rates and comparing those to the risk that controls may become inadequate becauserates selected by management.
2.We tested the reasonableness of changes in conditions, or thatmanagement’s revenue and gross margin projections by comparing management’s prior forecasts to historical results and previous forecasts for the degree of compliance with the policies or procedures may deteriorate.reporting unit and comparing future forecasts to historical results and market data.






/s/ PricewaterhouseCoopersRSM US LLP

San Jose, California
March 15, 2018


We have served as the Company’sCompany's auditor since 2016.2019.







REPORT OF INDEPENDENT REGISTERED PUBLIC ACCOUNTING FIRM
The Board of Directors and Stockholders
Travelzoo:

We have audited the accompanying consolidated statements of operations, comprehensive income, stockholders’ equity, and cash flows of Travelzoo and subsidiaries (Travelzoo) for the year ended December 31, 2015. These consolidated financial statements are the responsibility of Travelzoo’s management. Our responsibility is to express an opinion on these consolidated financial statements based on our audit.
We conducted our audit in accordance with the standards of the Public Company Accounting Oversight Board (United States). Those standards require that we plan and perform the audits to obtain reasonable assurance about whether the financial statements are free of material misstatement. Our audit of the consolidated financial statements included examining, on a test basis, evidence supporting the amounts and disclosures in the financial statements, assessing the accounting principles used and significant estimates made by management, and evaluating the overall financial statement presentation. We believe that our audit provide a reasonable basis for our opinion.
In our opinion, the consolidated financial statements referred to above present fairly, in all material respects, the results of operations and cash flows of Travelzoo for the year ended December 31, 2015, in conformity with U.S. generally accepted accounting principles.


/s/ KPMG LLP
Santa Clara,San Jose, California
March 11, 2016, except for Note 11, as to which the date is March 15, 201831, 2021





49


TRAVELZOO
CONSOLIDATED BALANCE SHEETS
(In thousands, except par value)
 
50


December 31,
2017
 December 31,
2016
December 31,
2020
December 31,
2019
ASSETS   ASSETS
Current assets:   Current assets:
Cash and cash equivalents$22,553
 $26,838
Cash and cash equivalents$63,061 $18,743 
Accounts receivable, less allowance for doubtful accounts of $315 and $295 as of December 31, 2017 and 2016, respectively11,769
 14,415
Income tax receivable517
 542
Deferred tax assets
 793
Deposits259
 105
Accounts receivable, less allowance for doubtful accounts of $2,814 and $1,106 as of December 31, 2020 and 2019, respectivelyAccounts receivable, less allowance for doubtful accounts of $2,814 and $1,106 as of December 31, 2020 and 2019, respectively4,519 11,209 
Prepaid income taxesPrepaid income taxes931 989 
Prepaid expenses and other2,141
 1,773
Prepaid expenses and other1,303 2,393 
Assets from discontinued operationsAssets from discontinued operations230 2,776 
Total current assets37,239
 44,466
Total current assets70,044 36,110 
Deposits and other548
 702
Deposits and other745 572 
Deferred tax assets1,516
 1,052
Deferred tax assets5,067 2,051 
Restricted cash1,448
 1,152
Restricted cash1,178 1,135 
Investment in WeGoInvestment in WeGo2,484 
Operating lease right-of-use assetsOperating lease right-of-use assets8,541 8,140 
Property and equipment, net4,921
 6,158
Property and equipment, net1,347 2,861 
Intangible assets, netIntangible assets, net4,534 
GoodwillGoodwill10,944 0 
Long-term assets from discontinued operationsLong-term assets from discontinued operations1,185 
Total assets$45,672
 $53,530
Total assets$102,400 $54,538 
LIABILITIES AND STOCKHOLDERS’ EQUITY   LIABILITIES AND STOCKHOLDERS’ EQUITY
Current liabilities:   Current liabilities:
Accounts payable$19,105
 $19,714
Accounts payable$6,996 $6,382 
Merchant payablesMerchant payables57,104 12,967 
Accrued expenses and other8,702
 8,699
Accrued expenses and other8,649 6,281 
Deferred revenue825
 719
Deferred revenue2,688 786 
Operating lease liabilitiesOperating lease liabilities3,587 4,847 
PPP notes payable—current portionPPP notes payable—current portion2,849 
Income tax payable961
 691
Income tax payable326 914 
Liabilities from discontinued operationsLiabilities from discontinued operations671 2,817 
Total current liabilities29,593
 29,823
Total current liabilities82,870 34,994 
Long-term tax liabilities373
 2,879
Long-term deferred rent and other2,628
 2,764
PPP notes payablePPP notes payable814 
Deferred tax liabilitiesDeferred tax liabilities357 
Long-term operating lease liabilitiesLong-term operating lease liabilities10,774 7,920 
Other long-term liabilitiesOther long-term liabilities1,085 443 
Long-term liabilities from discontinued operationsLong-term liabilities from discontinued operations318 
Total liabilitiesTotal liabilities95,900 43,675 
Commitments and contingencies
 
Commitments and contingencies00
Non-controlling interestNon-controlling interest4,609 
Stockholders’ equity:   Stockholders’ equity:
Preferred stock, $0.01 par value per share (5,000 shares authorized; none issued)
 
Common stock, $0.01 par value (40,000 shares authorized; 12,462 shares issued and outstanding as of December 31, 2017 and 13,462 shares issued and outstanding as of December 31, 2016)125
 135
Preferred stock, $0.01 par value per share (5,000 shares authorized; NaN issued)Preferred stock, $0.01 par value per share (5,000 shares authorized; NaN issued)
Common stock, $0.01 par value (20,000 shares authorized as of December 31, 2020 and 2019, respectively; 11,365 and 11,479 shares issued and outstanding as of December 31, 2020 and 2019, respectively)Common stock, $0.01 par value (20,000 shares authorized as of December 31, 2020 and 2019, respectively; 11,365 and 11,479 shares issued and outstanding as of December 31, 2020 and 2019, respectively)114 115 
Additional paid-in capital
 
Additional paid-in capital6,239 
Retained earnings16,550
 21,716
Retained earnings (accumulated deficit)Retained earnings (accumulated deficit)(403)14,200 
Accumulated other comprehensive loss(3,597) (3,787)Accumulated other comprehensive loss(4,059)(3,452)
Total stockholders’ equity13,078
 18,064
Total stockholders’ equity1,891 10,863 
Total liabilities and stockholders’ equity$45,672
 $53,530
Total liabilities and stockholders’ equity$102,400 $54,538 
See accompanying notes to consolidated financial statements.

51


TRAVELZOO
CONSOLIDATED STATEMENTS OF OPERATIONS
(In thousands, except per share amounts)
 
Year Ended December 31,
 20202019
Revenues$53,601 $104,925 
Cost of revenues10,563 11,435 
Gross profit43,038 93,490 
Operating expenses:
Sales and marketing30,616 51,342 
Product development3,081 6,709 
General and administrative20,494 18,398 
Impairment of intangible asset and goodwill2,920 
Total operating expenses57,111 76,449 
Operating income (loss)(14,073)17,041 
Other income (loss), net455 (42)
Income (loss) from continuing operations before income taxes(13,618)16,999 
Income tax expense (benefit)(2,438)4,712 
Income (loss) from continuing operations(11,180)12,287 
Loss from discontinued operations, net of tax(3,390)(8,132)
Net income (loss)(14,570)4,155 
Net loss attributable to non-controlling interest(1,147)
Net income (loss) attributable to Travelzoo$(13,423)$4,155 
Net income (loss) attributable to Travelzoo—continuing operations$(10,033)$12,287 
Net loss attributable to Travelzoo—discontinued operations$(3,390)$(8,132)
Income (loss) per share—basic
Continuing operations$(0.88)$1.04 
Discontinued operations$(0.30)$(0.69)
Net income (loss) per share—basic$(1.18)$0.35 
Income (loss) per share—diluted
Continuing operations$(0.88)$1.02 
Discontinued operations$(0.30)$(0.69)
Net income (loss) per share —diluted$(1.18)$0.35 
Shares used in per share calculation from continuing operations—basic11,344 11,809 
Shares used in per share calculation from discontinued operations—basic11,344 11,809 
Shares used in per share calculation from continuing operations—diluted11,344 12,035 
Shares used in per share calculation from discontinued operations—diluted11,344 11,809 
 Year Ended December 31,
 2017 2016 2015
Revenues$106,524
 $114,263
 $123,961
Cost of revenues12,909
 13,855
 18,148
Gross profit93,615
 100,408
 105,813
Operating expenses:     
Sales and marketing57,288
 58,429
 65,609
Product development9,224
 9,096
 12,214
General and administrative22,558
 22,697
 24,170
Total operating expenses89,070
 90,222
 101,993
Income from continuing operations4,545
 10,186
 3,820
Other income (loss), net173
 (187) (1,242)
Income from continuing operations before income taxes4,718
 9,999
 2,578
Income tax expense (benefit)3,126
 3,992
 (5,945)
Income from continuing operations$1,592
 $6,007
 $8,523
Income from discontinued operations, net of income taxes1,938
 624
 2,341
Net income$3,530
 $6,631
 $10,864
      
Income per share—basic:     
Continuing operations$0.12
 $0.43
 $0.58
Discontinued operations0.15
 0.04
 0.16
Net income per share—basic$0.27
 $0.47
 $0.74
      
Income per share—diluted:     
Continuing operations$0.12
 $0.43
 $0.58
Discontinued operations0.15
 0.04
 0.16
Net income per share—diluted$0.27
 $0.47
 $0.74
      
Shares used in computing basic net income per share12,882
 13,997
 14,722
Shares used in computing diluted net income per share12,894
 13,997
 14,722


See accompanying notes to consolidated financial statements.



52


TRAVELZOO
CONSOLIDATED STATEMENTS OF COMPREHENSIVE INCOME (LOSS)
(In thousands)
 
Year Ended December 31,
 20202019
Net income (loss)$(14,570)$4,155 
Other comprehensive income (loss):
Foreign currency translation adjustment(607)762 
Total comprehensive income (loss)$(15,177)$4,917 
 Year Ended December 31,
 2017 2016 2015
Net income$3,530
 $6,631
 $10,864
Other comprehensive income (loss):     
Foreign currency translation adjustment190
 121
 (1,306)
Total comprehensive income$3,720
 $6,752
 $9,558


See accompanying notes to consolidated financial statements.



53


TRAVELZOO
CONSOLIDATED STATEMENTS OF STOCKHOLDERS’ EQUITY
(In thousands)
 Common StockAdditional
Paid-In
Capital
Retained
Earnings (Accumulated Deficit)
Accumulated
Other
Comprehensive
Loss
Total
Stockholders’
Equity
 SharesAmount
Balances, January 1, 201911,962 $120 $$18,153 $(4,214)$14,059 
Stock-based compensation expense— — 993 — — 993 
Repurchase and retirement of common stock(737)(5)(2,703)(8,108)— (10,816)
Proceeds from exercise of stock options, net of share settlement254 — 1,710 — — 1,710 
Foreign currency translation adjustment— — — — 762 762 
Net income— — — 4,155 — 4,155 
Balances, December 31, 201911,479 115 14,200 (3,452)10,863 
Stock-based compensation expense— — 6,203 — — 6,203 
Repurchase and retirement of common stock(169)(2)(23)(1,180)— (1,205)
Proceeds from exercise of stock options, net of share settlement55 59 — — 60 
Foreign currency translation adjustment— — — — (607)(607)
Net loss attributable to Travelzoo— — — (13,423)— (13,423)
Balances, December 31, 202011,365 $114 $6,239 $(403)$(4,059)$1,891 
 Common Stock Treasury
Stock
 Additional
Paid-In
Capital
 Retained
Earnings
 Accumulated
Other
Comprehensive
Loss
 Total
Stockholders’
Equity
 Shares Amount 
Balances, January 1, 201514,730
 $163
 $(21,517) $30,586
 $29,197
 $(2,602) $35,827
Stock-based compensation expense
 
 
 401
 
 
 401
Retirement of treasury stock
 (13) 23,241
 (23,228) 
 
 
Repurchase and retirement of common stock, net(212) 
 (1,724) 
 
 
 (1,724)
Proceeds from sale of shares fractionalized from reverse/forward stock split, including transaction costs
 
 
 
 (102) 
 (102)
Acquisition of Asia Pacific Business
 
 
 
 (22,573) 
 (22,573)
Foreign currency translation adjustment
 
 
 
 
 (1,306) (1,306)
Net income
 
 
 
 10,864
 
 10,864
Balances, December 31, 201514,518
 150
 
 7,759
 17,386
 (3,908) 21,387
Stock-based compensation expense
 
 
 933
 
 
 933
Repurchase and retirement of common stock, net(1,056) (15) 
 (7,189) (2,301) 
 (9,505)
Tax benefit shortfall from forfeiture/cancellation of stock options
 
 
 (1,503) 
 
 (1,503)
Foreign currency translation adjustment
 
 
 
 
 121
 121
Net income
 
 
 
 6,631
 
 6,631
Balances, December 31, 201613,462
 135
 
 
 21,716
 (3,787) 18,064
Stock-based compensation expense
 
 
 1,006
 
 
 1,006
Repurchase and retirement of common stock, net(1,000) (10) 
 (1,006) (8,696) 
 (9,712)
Foreign currency translation adjustment
 
 
 
 
 190
 190
Net income
 
 
 
 3,530
 
 3,530
Balances, December 31, 201712,462
 $125
 $
 $
 $16,550
 $(3,597) $13,078


See accompanying notes to consolidated financial statements.





54


TRAVELZOO
CONSOLIDATED STATEMENTS OF CASH FLOWS
(In thousands)
Year Ended December 31,
 20202019
Cash flows from operating activities:
Net income (loss)$(14,570)$4,155 
Adjustments to reconcile net income (loss) to net cash provided by operating activities:
Depreciation and amortization2,314 1,318 
Stock-based compensation6,203 993 
Deferred income tax(3,413)258 
Impairment of intangible assets and goodwill2,920 
Gain on notes payable settlement(1,500)
Gain on sale of long-lived assets(385)
Loss on equity investment in WeGo474 821 
Gain on sale of equity investment in WeGo(468)0
Net foreign currency effect(685)80 
Provision of loss on accounts receivable and refund reserve5,375 325 
Changes in operating assets and liabilities:
Accounts receivable6,196 (728)
Prepaid income taxes75 (600)
Prepaid expenses and other1,183 (626)
Accounts payable(748)1,104 
Merchant payables44,136 1,957 
Accrued expenses and other(2,112)(242)
Income tax payable(540)373 
Other liabilities2,564 2,048 
Net cash provided by operating activities47,019 11,236 
Cash flows from investing activities:
Acquisition of business, net of cash acquired(679)
Other investment(430)(673)
Proceeds from sale of equity investment in WeGo2,607 
Purchases of property and equipment(253)(474)
Proceeds from sale of long-lived assets822 
Net cash provided by (used in) investing activities2,067 (1,147)
Cash flows from financing activities:
Repurchase of common stock(1,205)(10,816)
Payment of promissory notes(9,500)
Proceeds from PPP notes payable3,663 
Proceeds from exercise of stock options, net of taxes paid for net share settlement of equity awards60 1,710 
Net cash used in financing activities(6,982)(9,106)
Effect of exchange rate changes on cash and cash equivalents1,571 266 
Net increase in cash, cash equivalents and restricted cash43,675 1,249 
Cash, cash equivalents and restricted cash at beginning of year20,710 19,461 
Cash, cash equivalents and restricted cash at end of year$64,385 $20,710 

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 Year Ended December 31,
 2017 2016 2015
Cash flows from operating activities:     
Net income$3,530
 $6,631
 $10,864
Adjustments to reconcile net income to net cash provided by operating activities:     
Depreciation and amortization2,075
 2,530
 2,788
Discontinued operations gain on sale of Fly.com domain name(2,890) 
 
Stock-based compensation1,006
 933
 401
Deferred income tax309
 (199) (269)
Net foreign currency effect(354) (315) 480
Other118
 100
 (20)
Changes in operating assets and liabilities:     
Accounts receivable3,065
 1,313
 (789)
Income tax receivable28
 816
 2,371
Prepaid expenses and other(487) 957
 675
Accounts payable(1,588) (2,463) (1,139)
Reserve for unexchanged promotional shares
 
 (1,393)
Accrued expenses and other(475) (1,747) (1,681)
Income tax payable261
 287
 (161)
Other non-current liabilities(2,522) (121) (7,935)
Net cash provided by operating activities2,076
 8,722
 4,192
Cash flows from investing activities:     
Purchases of property and equipment(738) (909) (1,282)
Proceeds from sale of Fly.com domain name2,890
 
 
Release of restricted cash
 
 64
Net cash provided by (used in) investing activities2,152
 (909) (1,218)
Cash flows from financing activities:     
Acquisition of the Asia Pacific business
 58
 (16,974)
Payment of loan to related party
 (5,658) (3,250)
Proceeds from loan from related party
 
 2,224
Increase in bank overdraft
 
 44
Decrease in bank overdraft
 
 (385)
Repurchase of common stock(9,712) (9,662) (1,569)
Reverse/forward stock split, including transaction costs
 
 (102)
Net cash used in financing activities(9,712) (15,262) (20,012)
Effect of exchange rate changes on cash and cash equivalents1,199
 (841) (3,251)
Net decrease in cash and cash equivalents(4,285) (8,290) (20,289)
Cash and cash equivalents at beginning of year26,838
 35,128
 55,417
Cash and cash equivalents at end of year$22,553
 $26,838
 $35,128
Supplemental disclosure of cash flow information:     
Cash paid for income taxes, net$6,201
 $3,309
 $801
Cash paid for interest$
 $88
 $128
Note payable for the acquisition of the Asia Pacific business$
 $
 $5,658
Supplemental disclosure of cash flow information:
Cash paid for income taxes, net$1,954 $4,720 
Cash paid for interest$142 $
Right-of-use assets obtained in exchange for lease obligations—operating leases$3,207 $4,066 
Cash paid for amounts included in the measurement of lease liabilities$4,701 $5,620 
Non-cash investing and financing activities:
Issuance of promissory notes to the sellers of Jack's Flight Club$11,000 $

See accompanying notes to consolidated financial statements.

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TRAVELZOO
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS


Note 1: Summary of Significant Accounting Policies
(a) The Company and Basis of Presentation
Travelzoo® providesis a global Internet media company. We provide our 30 million members insider deals and one-of-a-kind experiences personally reviewed by one of our deal experts around the globe. With more than 25 offices worldwide, weWe have our finger on the pulse of outstanding travel, entertainment, and lifestyle experiences. For over 1520 years we have worked in partnership with more than 5,000 top travel suppliers—our long-standing relationships give Travelzoo members access to the very bestirresistible deals. Travelzoo's revenues are generated primarily from advertising fees.
Our publications and products include the Travelzoo website, the Travelzoo iPhone and Android apps, the Travelzoo Top 20 e-mail20® email newsletter, the Newsflash e-mailemail alert service, and the Travelzoo Network, a network of third-party websites that list travel deals published by Travelzoo.Travelzoo (“Travelzoo” or the "Company"). Our Travelzoowebsite includes Local Deals and Getaway Getaways listings that allow our members to purchase vouchers for deals from local businesses such as spas, hotels and restaurants. We receive a percentage of the face value of the voucher from the local businesses.businesses. Jack’s Flight Club product include Jack’s Flight Club newsletter.
APAC Exit
In March 2020, Travelzoo exited its loss-making Asia Pacific business. The Company’s Asia Pacific business was classified as discontinued operations at March 31, 2020. Prior periods have been reclassified to conform with the current presentation.
On June 16, 2020, in connection with its Asia Pacific exit plan, the Company completed a sale of 100% of the outstanding capital stock of Travelzoo Japan K.K, a stock company organized under the laws of Japan (“Travelzoo Japan”), to Mr. Hajime Suzuki, the former General Manager of Travelzoo Japan (the "Japan Buyer") for consideration of 1 Japanese Yen. The Company recorded approximately $128,000 loss upon disposal of Japan in the year ended December 31, 2020. The parties also entered into a License Agreement, whereby the Travelzoo Japan obtained a license to use the intellectual property of Travelzoo exclusively in Japan in exchange for quarterly royalty payments based on net revenue over a 5 year term, with an option to renew. An interest free loan was provided to the Japan Buyer for JPY 46 million (approximately $430,000) to be repaid over 3 years which the Company recorded as other assets on the consolidated balance sheet as of December 31, 2020. Additionally, on August 24, 2020, the Company completed a sale of 100% of the outstanding capital stock of Travelzoo (Singapore) Pty Ltd, a limited company organized under the laws of Singapore (“Travelzoo Singapore”), to an unaffiliated entity, Finest Hotels Pty Ltd, a limited company organized under the laws of Australia (“AUS Buyer”), which is fully owned by Mr. Julian Rembrandt, the former General Manager of Travelzoo in South East Asia and Australia for consideration of 1 Singapore Dollar. The parties also entered into a License Agreement, whereby the AUS Buyer obtained a license to use the intellectual property of Travelzoo exclusively in Australia, New Zealand and Singapore and non-exclusively in China and Hong Kong for quarterly royalty payments based upon net revenue over a 5 year term, with an option to renew. There was no gain or loss from the sale of Travelzoo Singapore.
WeGo Investment
The Company previously held a minority share equal to 33.7% in weekengo GmbH ("WeGo"), which the Company sold to trivago N.V. (“trivago”) on December 23, 2020.
The original investment agreement with WeGo was executed in April 2018 (the “Original Investment Agreement”). At that time, Travelzoo invested $3.0 million in WeGo for a 25.0% ownership interest. In April 2019, the Company invested an additional $673,000 in WeGo, which increased the Company's ownership interest to 26.6%. In February 2020, Travelzoo signed an amended investment agreement (the “Investment Agreement”) with WeGo, whereby the Company received additional shares (resulting in ownership of 33.7%) and in exchange, agreed to invest an additional $1.7 million if and when WeGo met certain performance targets. In connection with the Original Investment Agreement, WeGo agreed to spend approximately $2.1 million with the Company in marketing pursuant to an Insertion Order (the “Insertion Order”) and in connection with the Investment Agreement, WeGo agreed to spend an additional $1.8 million in marketing, once the additional payment was made by the Company (the “Second Insertion Order”).

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The Company accounted for this private company investment using the equity method of accounting by recording its share of the results of WeGo in “Other income (expense)”, net on a one-quarter lag basis. In accounting for the initial investment, the Company allocated $1.0 million of its purchase price to tangible assets and allocated approximately $485,000 of the purchase price to technology-related intangible assets to be amortized over a 3-year life. The remaining $1.5 million of the purchase price was allocated to goodwill. For the years ended December 31, 2020 and 2019, the Company recorded $384,000 and $882,000 for its share of WeGo losses, amortization of basis differences and currency translation adjustment. This equity method investment is reported as a long-term investment on the Company's consolidated balance sheets.
As of the date of the transaction with trivago, WeGo had not achieved the necessary performance targets. As part of the Share Purchase Agreement, by and among Travelzoo (Europe) Limited, trivago, and the other shareholders of WeGo (the “trivago SPA”), the obligation of any additional payment by the Company was terminated. Per the trivago SPA, the Company sold all of its shares in WeGo to trivago for a total purchase price of approximately $2.9 million, of which $213,000 was placed in escrow for one year. The Company recorded $468,000 gain in Other income (loss), net. for the sale of WeGo shares in 2020.
The Company’s advertising revenues from WeGo for the years ended December 31, 2020 and 2019 were $384,000 and $1.2 million , respectively. WeGo agreed to pay in a lump sum the remaining amount outstanding pursuant to the Insertion Order, equal to approximately $200,000. The payment was made in the first quarter of 2021. The Second Insertion Order and any obligation for additional payments from WeGo for marketing were terminated.
The Company acquired the domain name and trademark “weekend.com” in 2005 which was amortized over five years. Concurrently with the sale of the shares, the Company also sold the domain name and trademark “weekend.com” to trivago in exchange for a payment of $822,000. The Company recorded $822,000 gain in General and administrative for the sale of the domain name and trademark “weekend.com” in 2020.
Jack’s Flight Club
In January 2020, Travelzoo acquired JFC Travel Group Co. (“Jack’s Flight Club”), which operates Jack’s Flight Club, a subscription service that provides members with information about exceptional airfares. As of December 31, 2020, Jack’s Flight Club had 1.7 million subscribers. Jack’s Flight Club’s revenues are generated by subscription fees paid by members. In June 2020, the Company renegotiated certain aspects of that certain Stock Purchase Agreement, dated as of January 13, 2020 (the “SPA”), by and among Travelzoo, Jack’s Flight Club and the sellers party thereto (the “Sellers”) with the Sellers and reached a settlement for the outstanding Promissory Notes, dated as of January 13, 2020, by and between Travelzoo and each Seller (the “Promissory Notes”). See Note 3 to the consolidated financial statements for further information.
Ownership
Ralph Bartel, who founded Travelzoo (the "Company") and who is a Directorthe Chairman of the Board of Directors of the Company, is the sole beneficiary of the Ralph Bartel 2005 Trust, which is the controlling shareholder of Azzurro Capital Inc. ("Azzurro"(“Azzurro”). As of December 31, 20172020, Azzurro is the Company's largest stockholder,shareholder, holding approximately 57.8%40% of the Company's outstanding shares.
During the first quarter of 2017, the Company discontinued operations of its SuperSearch and Fly.com products to focus on its global Travelzoo® brand and reflected the revenues and expenses for these products as discontinued operations, net of taxes, for the current and prior periods presented. See "Note 11: Discontinued Operations" for further information.Financial Statements
The consolidated financial statements have been prepared in conformity with generally accepted accounting principles (“GAAP”) in the United States (“U.S.”). The consolidated financial statements include the accounts of the Company and its wholly-owned subsidiaries. All intercompany accounts and transactions have been eliminated in consolidation.
Management of the Company has made a number of estimates and assumptions relating to the reporting of assets, liabilities, revenues and expenses and the disclosure of contingent assets and liabilities to prepare these financial statements in conformity with accounting principles generally accepted in the United States of America.U.S. Significant estimates included in the consolidated financial statements and related notes include revenue recognition, refund liability, income taxes, stock-based compensation, loss contingencies, and useful lives of property plant and equipment.equipment, purchase price allocation for the business combination and related impairment assessment, relating to the projections and assumptions used. Actual results could differ materially from those estimates.
(b) Revenue Recognition
The Company’sCompany follows Accounting Standards Update No. 2014-09, "Revenue from Contracts with Customers" (Topic 606).

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Under Topic 606, revenue consists primarilyis recognized when control of advertising sales. Advertisingthe promised goods or services is transferred to our customers, in an amount that reflects the consideration we expect to be entitled to in exchange for those goods or services.
The Company's revenues are principally derivedprimarily advertising fees generated from the salepublishing of advertising in Asia Pacific, Europetravel and North Americaentertainment deals on the Travelzoo website, in the Travelzoo Top 20 e-mail email newsletter, in Newsflash, and fromthrough the Travelzoo Network. The Company also generates revenuetransaction-based revenues from the sale of vouchers through our Local Dealsand Getaway e-mail alert servicesGetaways products and providingoperation of a hotel bookings.
Advertisingbooking platform, limited offerings of vacation packages and subscription revenues from Jack's Flight Club. The Company's disaggregated revenues are recognizedincluded in the period in which the advertisement is displayed or the voucher sale has been completed, provided that evidence of an arrangement exists, the fees are fixed or determinable“Note 12: Segment Reporting and collection ofSignificant Customer Information”.
For fixed-fee website advertising, the resulting receivable is reasonably assured. The Company evaluates each of these criteria as follows:
Evidence of an arrangement. The Company considers an insertion order signed by the advertiser or its agency to be evidence of an arrangement.
Delivery. Delivery is considered to occur when the advertising has been displayed, the click-throughs have been delivered or the voucher sale has been completed, as applicable.
Fixed or determinable fee. The Company's arrangements with its customers specifies the price paid for advertising services.
Collection is deemed reasonably assured. The Company conducts a credit review for all advertising transactions at the time of the arrangement to determine the creditworthiness of the advertiser. Collection is deemed reasonably assured if it is expected that the advertiser will be able to pay amounts under the arrangement as payments become due. Collection is deemed not reasonably assured when an advertiser is perceived to be in financial distress, which may be evidenced by weak industry condition, bankruptcy filing, or previously billed amounts that are past due. If it is determined that collection is not reasonably assured, then revenue is deferred and recognized upon cash collection.

Collection is deemed reasonably assured for our voucher sales to consumers as these transactions require the use of credit cards subject to authorization.
The Company recognizes revenue for fixed-fee advertising arrangementsrevenues ratably over the term of the insertion order as described below, with the exception of Travelzoo contracted placement period.
For Top 20 or Newsflash insertions, which are recognized upon delivery. The majority of insertion orders have terms that beginemail newsletter and end in a quarterly reporting period. In the cases where at the end of a quarterly reporting period the term of an insertion order is not complete,other email products, the Company allocatesrecognizes revenues when the total arrangement feeemails are delivered to its members.
The Company offers advertising on a cost-per-click basis, which means that an advertiser pays the Company only when a user clicks on an ad on Travelzoo properties or Travelzoo Network members’ properties. For these customers, the Company recognizes revenues each element basedtime a user clicks on the relative estimated selling price of each element. ad.
The Company recognizes revenue foralso offers advertising on other bases, such as cost-per-impression, which means that an advertiser pays the period based on elements delivered during the period. The Company uses prices stated on its internal rate card, which represents stand-alone sales prices, to establish estimated selling prices. The stand-alone price is the price that would be charged if the advertiser purchased only the individual insertion. Fees for variable-fee advertising arrangements are recognized based on the number of impressionstimes their advertisement is displayed number of clicks delivered, number of emails senton Travelzoo properties, email advertisement, Travelzoo Network properties, or number of referrals generated duringsocial media properties. For these customers, the period.Company recognizes revenues each time an ad is displayed or email delivered.
Insertion orders that include fixed-fee advertising are invoiced upon acceptance ofFor transaction based revenues, including products such as Local Deals, Getaways, hotel platform and vacation packages, the insertion orderCompany evaluates whether it is the principal (i.e., report revenue on a gross basis) versus an agent (i.e., report revenue on a net basis). The Company reports transaction revenue on a net basis because the supplier is primarily responsible for providing the underlying service and onwe do not control the first day of each month overservice provided by the term of the insertion order, with the exception of Travelzoo Top 20 or Newsflash listings, which are invoiced upon delivery. Insertion orders that include variable-fee advertising are invoiced at the end of the month. The Company’s standard terms state that in the event that Travelzoo failssupplier prior to publish advertisements as specified in the insertion order, the liability of Travelzooits transfer to the advertiser shall be limited to, at Travelzoo’s sole discretion, a pro rata refund of the advertising fee, the placement of the advertisements at a later time in a comparable position, or the extension of the term of the insertion order until the advertising is fully delivered. The Company believes that no significant obligations exist after the full delivery of advertising.customer.
Revenues from advertising sold to advertisers through agencies are reported at the net amount billed to the agency. Costs incurred for our affiliate traffic from our Travelzoo Network are classified as cost of revenues in our consolidated statements of operations.
For Local Deals and GetawayGetaways products,, the Company earns a fee for acting as an agent for the sale of vouchers that can be redeemed for services with third-party merchants. Revenues are presented net of the amounts due to the third-party merchants for fulfilling the underlying services and an estimated amount for future refunds. Since the second quarter of 2020, the Company expanded its vouchers refund policy in order to entice customers given the current economic climate to fully refundable until the voucher expires or is redeemed by the customer. Certain merchant contracts allow the Company to retain the proceeds from unredeemed vouchers. With these transactions whichcontracts, the Company estimates the value of vouchers that will ultimately not be redeemed and records the estimate as revenues in the same period.
Jack’s Flight Club revenue is recorded ongenerated from paid subscriptions by members. Subscription options are quarterly, semi-annually, and annually. We recognize the revenue monthly pro rata over the subscription period.
Commission revenue related to our hotel platform is recognized ratably over the period of guest stay, net of an allowance for cancellations based upon historical patterns. For arrangements for booking non-cancelable reservations where the Company’s performance obligation is deemed to be the successful booking of a net basis and is included inhotel reservation, the Company records revenue for the commissions upon completion of the voucher sale. Certain merchanthotel booking.

The Company’s contracts with customers may include multiple performance obligations in foreign locations allow uswhich the Company allocates revenues to retain feeseach performance obligation based on its standalone selling price. The Company determines standalone selling price based on its overall pricing objectives, taking into consideration the type of services, geographical region of the customers, normal rate card pricing and customary discounts. Standalone selling price is generally determined based on the prices charged to customers when the product is sold separately.

The Company relies upon the following practical expedients and exemptions allowed for in the Topic 606. The Company expenses sales commissions when incurred because the amortization period would be one year or less. These costs are recorded in sales and marketing expenses. In addition, the Company does not disclose the value of unsatisfied performance obligations for (a) contracts with an original expected length of one year or less and (b) contracts for which it recognizes revenues at the amount to which it has the right to invoice for services performed.

Deferred revenue primarily consists of customer prepayments and undelivered performance obligations related to vouchers sold that are not redeemed by purchasers upon expiration,the Company’s contracts with multiple performance obligations. At December 31, 2019, $786,000 was recorded as deferred revenue for Travelzoo North America and Travelzoo Europe, of which we recognize$364,000 was recognized as revenue afterin 2020. At December 31, 2020, the expirationdeferred revenue balance was $2.7 million, of the redemption periodwhich $1.3 million was for Travelzoo North America and after there are no further obligations to provide funds to merchants, members or others.Travelzoo Europe and $1.4 million was for Jack's Flight Club.
Commission revenues generated through provision of hotel booking reservations to hotels are recognized upon the estimated date the stay occurs at the hotel, which includes estimates of cancellations of the hotel bookings based upon historical patterns. If the hotel booking cannot be canceled then revenue is recognized upon booking.
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(c) Reserve for Refunds to Members
The Company records an estimated reserve for refunds to members based on our historical experience at the time revenue is recorded for Local Deals and Getaway voucher sales. We accrue costs associated with refunds in accrued expenses on the consolidated balance sheets. We consider many key factors such as the historical refunds based upon the time lag since the sale, historical reasons for refunds, time period that remains until the deal expiration date, any changes in refund procedures and estimates of redemptions and breakage.
For publishing revenue, we recognize revenue upon delivery of the emails and delivery of the clicks, over the period of the placement of the advertising. Insertion orders for publishing revenue are typically for periods between one month and twelve months and are not automatically renewed. For Getaways vouchers, we recognize a percentage of the face value of the vouchers upon the sale of the vouchers. Merchant agreements for Getaways advertisers are typically for periods between twelve months and twenty-four months and are not automatically renewed. Since the second quarter of 2020, the Company expanded its vouchers refund policy in order to entice customers given the current economic climate to fully refundable until the voucher expires or is redeemed by the customer. The Company now offers fully refundable refunds for vouchers that have not been redeemed or expired. The expiration dates of vouchers range between January 2021 through January 2023. The revenues generated from Local Deals vouchers and entertainment offers are based upon a percentage of the face value of the vouchers, commission on actual sales or a listing fee based on audience reach. For Local Deals vouchers, we recognize a percentage of the face value of vouchers upon the sale of the vouchers. The Company estimated the refund reserve by using historical and current refund rates by product and by merchant location to calculate the estimated future refunds. As of December 31, 2020, the Company had approximately $15.2 million of unredeemed vouchers that had been sold during 2020 representing the Company’s commission earned from the sale. The Company had estimated a refund liability of $3.9 million for these unredeemed vouchers as of December 31, 2020 which is recorded as a reduction of revenues and is reflected as a current liability in Accrued expenses and other on the consolidated balance sheet. The Company has recorded a Merchant Payables of $57.1 million as of December 31, 2020 related to unredeemed vouchers. Insertion orders and merchant agreements for Local are typically for periods between one month and twelve months and are not automatically renewed except for merchant contracts in foreign locations. Should any of these factors change, the estimates made by management will also change, which could impact the level of our future reserve for refunds to member. Specifically, if the financial condition of our advertisers, the business that is providing the vouchered service, were to deteriorate, affecting their ability to provide the services to our members, additional reserves for refunds to members may be required.
Estimated member refunds that are determined to be recoverable from the merchant are recorded in the consolidated statements of operations as a reduction to revenue. We accrue costs associated with refunds in accrued expenses on the consolidated balance sheets. Estimated member refunds that are determined not to be recoverable from the merchant, are presented as a cost of revenue. If our judgments regarding estimated member refunds are inaccurate, reported results of operations could differ from the amount we previously accrued.
(d) Business Combinations
The purchase price of an acquisition is allocated to the tangible and intangible assets acquired and liabilities assumed based on their estimated fair values at the acquisition date. To the extent the purchase price exceeds the fair value of the net identifiable tangible and intangible assets acquired and liabilities assumed, such excess is allocated to goodwill. The Company determines the estimated fair values after review and consideration of relevant information, including discounted cash flows, quoted market prices and estimates made by management. The Company records the net assets and results of operations of an acquired entity from the acquisition date and adjusts the preliminary purchase price allocation, as necessary, during the measurement period of up to one year after the acquisition closing date as it obtains more information as to facts and circumstances existing at the acquisition date impacting asset valuations and liabilities assumed. Acquisition-related costs are recognized separately from the acquisition and are expensed as incurred.
(d) Identifiable intangible assets
Upon acquisition, identifiable intangible assets are recorded at fair value and are carried at cost less accumulated amortization. Identifiable intangible assets with finite lives are amortized on a straight-line basis over their estimated useful lives. The carrying values of all intangible assets are reviewed for impairment whenever events or changes in circumstances indicate that their carrying amounts may not be recoverable. The Company evaluated intangible assets in the first quarter of 2020 due to the coronavirus (COVID-19) pandemic and recorded an impairment expense of $810,000. The Company performed its annual test as of October 31, 2020 and no impairment charge was identified in connection with the annual impairment test.

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(d) Goodwill
Goodwill represents the excess of the purchase price of an acquired business over the fair value of the underlying net tangible and intangible assets. Goodwill is evaluated for impairment annually, and whenever events or changes in circumstances indicate the carrying value of goodwill may not be recoverable. In testing goodwill for impairment, the Company first uses a qualitative assessment to evaluate whether it is more likely than not that the fair value of a reporting unit is less than the carrying amount. If the qualitative assessment indicates that goodwill impairment is more likely than not, the Company performs an impairment test by comparing the book value of net assets to the fair value of the reporting units. The Company evaluated goodwill for impairment in the first quarter of 2020 due to the COVID-19 pandemic and recorded an impairment expense of $2.1 million. The Company performed its annual impairment test as of October 31, 2020 and no impairment charge was identified in connection with the annual impairment test.
(d) Allowance for Doubtful Accounts
The Company records a provision for doubtful accounts based on its historical experience of write-offs and a detailed assessment of our accounts receivable and allowance for doubtful accounts. In estimating the provision for doubtful accounts, management considers the age of the accounts receivable, historical write-offs, the creditworthiness of the advertiser, the economic conditions of the advertiser’s industry, and general economic conditions, among other factors. Should any of these factors change, the estimates made by management will also change, which could impact the level of the future provision for

doubtful accounts. Specifically, if the financial condition of our advertisers were to deteriorate, affecting their ability to make payments, additional provision for doubtful accounts may be required.
(e) Advertising Costs
Advertising costs are expensed as incurred. Online advertising is expensed as incurred over the period the advertising is displayed. Advertising costs amountedfor Travelzoo North America and Travelzoo Europe amounted to $8.6 million, $10.4$2.6 million and $13.7$8.8 million for years ended December 31, 2017, 20162020 and 2015,2019, respectively. Advertising and marketing costs for Jack's Flight Club was $314,000 for the year ended December 31, 2020.
(f) Operating Leases
The Company leases facilitiesdetermines if an arrangement contains a lease at inception. Operating lease right-of-use (“ROU”) assets and equipment under various operating leases. These lease agreements generallyliabilities are recognized based on the present value of the future minimum lease payments over the lease term at commencement date. The lease payments used to determine the operating lease assets may include lease incentives and stated rent holidays rent escalation clauses and renewal periodsincreases. The Company does not include options to extend or terminate until it is reasonably certain that the option will be exercised. Lease expense is recognized on a straight-line basis over the lease term. The Company uses its incremental borrowing rate based on the information available at the Company's option.commencement date in determining the lease liabilities as the Company’s leases generally do not provide an implicit rate. The Company elected not to recognize leases with an initial term of 12 months or less on its consolidated balance sheets.
The Company’s leases are reflected in operating lease ROU assets, operating lease liabilities and long-term operating lease liabilities in our accompanying consolidated balance sheet as of December 31, 2020. Lease expense for minimum lease payments is recognized on a straight-line basis over the lease term. The Company also has a real estate lease agreement which is subleased to a third party. The Company recognizes expense for scheduled rent increasessublease income in Other income (expense), net on a straight-line basis over the lease term beginning with the date it takes possessionin its consolidated statements of the leased facilities and equipment. Leasehold improvements made either at the inception of the lease or during the lease term are amortized over the current lease term, or estimated life, if shorter.operations.
(g) Stock-Based Compensation
The Company accounts for its employee stock options under the fair value method, which requires stock-based compensation to be estimated using the fair value on the date of grant using an option-pricing model. The value of the portion of the award that is expected to vest is recognized as expense over the related employees’ requisite service periods in the Company’s consolidated statements of operations. See Note 810 to the accompanying consolidated financial statements for a further discussion on stock-based compensation.
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(h) Foreign Currency
All foreign subsidiaries use the local currency of their respective countries as their functional currency. Assets and liabilities are translated into U.S. dollars at exchange rates prevailing at the balance sheet dates. Revenues, costs and expenses are translated into U.S. dollars at average exchange rates for the period. Gains and losses resulting from translation are recorded as a component of accumulated other comprehensive income (loss). Realized gains and losses from foreign currency transactions are recognized as gain or loss on foreign currency in the consolidated statements of operations. Total foreign currency transaction net gainlosses of $158,000 $416,000 for 2017 and2020, and total foreign currency transaction net lossesgain of $211,000 and $1.1 million$5,000 for 2016 and 2015, respectively,2019, are included in Other income (loss), net in the Company’s consolidated statements of operations.
(i) Income Taxes
Income taxes are accounted for under the asset and liability method. Deferred tax assets and liabilities are recognized for the future tax consequences attributable to differences between the financial statement carrying amounts of existing assets and liabilities and their respective tax bases. Deferred tax assets are recognized for deductible temporary differences, along with net operating loss carryforwards and credit carryforwards, if it is more likely than not that the tax benefits will be realized. To the extent a deferred tax asset cannot be recognized under the preceding criteria, valuation allowances must be established. Deferred tax assets and liabilities are measured using enacted tax rates expected to apply to taxable income in the years in which those temporary differences are expected to be recovered or settled.
Significant judgment is required in evaluating the Company's uncertain tax positions and determining the Company's provision for income taxes. Although the Company believes it has adequately reserved for its uncertain tax positions, no assurance can be given that the final tax outcome of these matters will not be different. The Company adjusts these reserves in light of changing facts and circumstances, such as the progress or closing of a tax audit or the refinement of an estimate. To the extent that the final tax outcome of these matters is different than the amounts recorded, such differences will impact the provision for income taxes in the period in which such determination is made. The provision for income taxes includes the impact of reserve provisions and changes to reserves that are considered appropriate, as well as the related net interest.
(j) Comprehensive Income (Loss)
Comprehensive income (loss) consists of two components, net income (loss) and other comprehensive income (loss). Other comprehensive income (loss) refers to certain changes in equity that are excluded from net income (loss).income. For the Company, other comprehensive income (loss) includes foreign currency translation adjustments. Total comprehensive income (loss) for all periods presented has been disclosed in the consolidated statements of comprehensive loss.

(k) Certain Risks and Uncertainties
The Company’s business is subject to risks associated with its ability to attract and retain advertisers and offer products or services on compelling terms to our members. The global outbreak of COVID-19 is having an unprecedented impact on the global travel and hospitality industries. Governmental authorities have implemented numerous measures to try to contain the virus, including restrictions on travel, quarantines, shelter-in-place orders, business restrictions and complete shut-downs. The measures implemented to contain COVID-19 have had, and are expected to continue to have, a significant negative effect on our business, financial condition, results of operations and cash flows.
The Company’s cash, cash equivalents and accounts receivable are potentially subject to concentration of credit risk. Cash and cash equivalents are placed with financial institutions that management believes are of high credit quality. The accounts receivable are derived from revenue earned from customers located in the U.S. and internationally. During the year ended December 31, 2020, the Company experienced the adverse impact of COVID-19. Many of the Company's advertising partners paused, canceled, and stopped advertising with the Company. Additionally, there has been a significant level of cancellations for the Company's hotel partners and travel package partners as well as refund requests for our vouchers with the Company’s restaurant and spa partners. The Company has modified its policies and will continue to adopt new policies as the situation evolves. However, the uncertainties of the pandemic, such as its duration and severity, will likely negatively impact and continue to negatively impact our partners and customers.As of December 31, 2017, the Company did not have any customers that accounted for 10% or more of accounts receivable. As of December 31, 2016,2020, the Company had one customernegative working capital of $12.8 million primarily due to an increase in accounts payable related to merchants from the sale of vouchers. The payable to merchants is generally due upon redemption of the vouchers. The vouchers have maturities that accountedbegin in January 2021 through January 2023, and we believe that redemption patterns may be delayed for 16%international vouchers under the current environment. Based on current projections of accounts receivable.redemption activity, we expect that cash on hand as of December 31, 2020 will be sufficient to provide for working capital needs for at least the next twelve months. However, if redemption activity is more accelerated, or if we are not able to reduce our operating losses, we may need to obtain additional financing to meet our working capital needs in the future. We believe that we could obtain additional financing if needed, but there can be no assurance that financing will be available on terms that are acceptable to us, if at all.
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(l) Cash, and Cash Equivalents and Restricted Cash
Cash equivalents consist of highly liquid investments with maturities of three months or less on the date of purchase. Restricted cash includes cash and cash equivalents that is restricted through legal contracts, regulations or our intention to use the cash for a specific purpose. Our restricted cash primarily relates to refundable deposits and funds held in escrow.


The following table provides a reconciliation of cash, cash equivalents and restricted cash reported within the consolidated balance sheets to the total amounts shown in the statements of cash flows (in thousands):
 December 31,December 31,
20202019
Cash and cash equivalents$63,061 $18,743 
Restricted cash1,178 1,135 
Cash, cash equivalents and restricted cash–discontinued operations146 832 
Total cash, cash equivalents and restricted cash in the condensed consolidated statements of cash flows$64,385 $20,710 

(m) Property and Equipment
Property and equipment are stated at cost less accumulated depreciation. Additions and improvements are capitalized. Maintenance and repairs are expensed as incurred. The Company also includes in fixed assets the capitalized cost of internal-use software and website development, including software used to upgrade and enhance its website and processes supporting the Company’s business in accordance with the framework established by the FASB accounting guidance for accounting for the cost of computer software developed or obtained for internal use and accounting for website development costs. Costs incurred in the planning stage and operating stage are expensed as incurred while costs incurred in the application development stage and infrastructure development stage are capitalized, assuming such costs are deemed to be recoverable.
Depreciation is provided using the straight-line method over the estimated useful lives of the assets. Estimated useful lives are 3 to 5 years for computer hardware and software, capitalized internal-use software and website development costs, and office equipment and office furniture. The Company depreciates leasehold improvements over the term of the lease or the estimated useful life of the asset, whichever is shorter.
(n) Impairment of Long-Lived Assets
The Company accounts for long-lived assets in accordance with the accounting standard relating to impairment of long-lived assets, which requires an impairment loss to be recognized on assets to be held and used if the carrying amount of a long-lived asset group is not recoverable from its undiscounted cash flows. The amount of the impairment loss is measured as the difference between the carrying amount and the fair value of the asset group. Assets to be disposed of are reported at the lower of the carrying amount or fair value less costs to sell. The Company evaluates long-lived assets for impairment whenever events or changes in circumstances indicate the carrying value of an asset may not be recoverable. NoNaN impairment loss was recognized during years ended December 31, 2017,2020 and 2019.
(o) Recent Accounting Pronouncements Not Yet Adopted
In June 2016, the FASB issued ASU No. 2016-13, “Financial Instruments-Credit Losses (Topic 326): Measurement of Credit Losses on Financial Instruments,” which provides new guidance on the measurement of credit losses for financial assets measured at amortized cost, which includes accounts receivable. The new guidance replaces the existing incurred loss impairment model with an expected loss methodology, which will result in more timely recognition of credit losses. This update is effective for public business entities for fiscal years beginning after December 15, 2019, including interim periods within those fiscal years. For Smaller Reporting Companies (as such term is defined by the SEC), such as Travelzoo, the standard will be effective for fiscal years beginning after December 15, 2022, including interim periods within those fiscal years. Early adoption is permitted for fiscal years beginning after December 15, 2018, including interim periods within those fiscal years. Entities are required to apply this update on a modified retrospective basis with a cumulative-effect adjustment to retained earnings as of the beginning of the period of adoption. The Company is currently evaluating the impact on its financial position and 2015.results of operations.
(o)

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(p) Recently Adopted Accounting Pronouncements
In November 2015, the Financial Accounting Standards Board ("FASB") issued Accounting Standards Updates ("ASU") 2015-17, "Income Taxes (Topic 740): Balance Sheet Classification of Deferred Taxes," which simplifies the presentation of deferred income taxes by requiring deferred tax assets and liabilities be classified as noncurrent on the balance sheet. The Company adopted ASU 2015-17 in the first quarter ofJanuary 2017, on a prospective basis. Accordingly, the Company reclassified current deferred taxes of $793,000 to noncurrent on its March 31, 2017 consolidated balance sheet. No prior periods were retrospectively adjusted.
In March 2016, the FASB issued ASU 2016-09, "Compensation-Stock Compensation: Improvements to Employee Share-Based Payment Accounting," which is intended to simplify several aspects ofNo. 2017-04, “Intangibles-Goodwill and Other (Topic 350) Simplifying the Test for Goodwill Impairment.” ASU 2017-04 simplifies the accounting for employee share-based payment transactions,goodwill impairment by eliminating the Step 2 requirement to calculate the implied fair value of goodwill. As a result, an entity should perform its annual, or interim, goodwill impairment test by comparing the fair value of a reporting unit with its carrying amount. An entity should recognize an impairment charge for the amount by which the carrying amount exceeds the reporting units' fair value; however, the loss recognized should not exceed the total amount of goodwill allocated to that reporting unit. An entity still has the option to perform the qualitative assessment for a reporting unit to determine if the quantitative impairment test is necessary. The ASU is effective for fiscal years beginning after December 15, 2022 for Smaller Reporting Companies, including the income tax consequences, classification of awards as either equity or liabilities, and classification on the statement of cash flows.interim periods within those fiscal years, with early adoption permitted. The Company early adopted ASU 2016-09 in2017-04 as of January 1, 2020 and the first quarter of 2017. The Company elected to account for forfeitures as they occur and did not have unrecognized tax benefits of stock-based compensation; therefore, the adoption of this guidance did not have a material impact on ourits consolidated financial position or results of operations.
(p) Recent Accounting Pronouncements Not Yet Adopted
In May 2014, the FASB issued ASU 2014-09, "Revenue from Contracts with Customers," which requires an entity to recognize the amount of revenue to which it expects to be entitled for the transfer of promised goods or services to customers. ASU 2014-09 will replace most of the existing revenue recognition guidance in U.S. GAAP when it becomes effective. This new accounting standard is effective for the Company for annual periods in fiscal years beginning after December 15, 2017 (as amended in August 2015 by ASU 2015-14, "Deferral of the Effective Date"). In December 27, 2016, FASB issued ASU 2016-20, "Technical Corrections and Improvements to Topic 606, Revenue from Contracts with Customers," which addresses loan guarantee fees, impairment testing of contract costs, provisions for losses on construction-type and production-type

contracts, and various disclosures. ASU 2016-20 will go into effect once ASU 2014-09 takes effect. The Company is currently assessing the timing of revenue for its various advertising products including Top 20, Newsflash, Local Deals and Gateway vouchers and Hotel Platform commissions. Under this new guidance, the Company expects it will be required to recognize Local Deals and Getaway revenue on selected deals that is related to unredeemed vouchers based upon estimates at the time of sale of the vouchers rather than the current practice of waiting to recognize this revenue upon expiration of the legal obligation. In addition, advertising related revenue will be recognized at the time of display similar to the current revenue recognition model. Although the Company is still currently evaluating the impact of the adoption on its financial position, results of operations and cash flows and has not yet determined whether the effect will be material, the adoption is expected to result in additional required disclosures related to its revenue arrangements. The Company expects to adopt this standard effective January 1, 2018 with a cumulative adjustment to retained earnings using the modified retrospective method.
In February 2016, the FASB issued an accounting standard update ASU 2016-02, "Leases," which requires that lease arrangements longer than 12 months result in an entity recognizing an asset and liability on its balance sheet. ASU 2016-02 is effective for interim and annual periods beginning after December 15, 2018, and early adoption is permitted. This accounting standard update will be effective for the Company on January 1, 2019. For operating leases with terms longer than 12 months, the Company will recognize a lease liability for the obligation to make lease payments and a right-of-use asset for the right to use the underlying asset for the lease term. The Company is currently in the process of evaluating the impact and expects that most of its operating lease commitments will be subject to the new standard and recognized as operating lease liabilities and right-of-use assets upon adoption.statements.
In August 2016,2018, the FASB issued ASU No. 2016-15, "Classification of Certain Cash Receipts and Cash Payments,"2018-15, “Customer’s Accounting for Implementation Costs Incurred in a Cloud Computing Arrangement That is a Service Contract.” The new guidance requires a customer in a cloud computing arrangement that is a service contract to follow the internal-use software guidance in ASC 350-40 to determine which addresses eight classification issues relatedimplementation costs to the statement of cash flows. In November 2016, the FASB issued ASU 2016-18, "Statement of Cash Flows: Restricted Cash," which addresses classification and presentation of changes in restricted cash on the statement of cash flows.capitalize as assets or expense as incurred. The standard requires that restricted cash and restricted cash equivalents be included as components of total cash and cash equivalents as presented on the statement of cash flows. Both ASU 2016-15 and ASU 2016-18 areguidance is effective for calendar-year public business entities for annual and interim periods in fiscal years beginning after December 15, 2017 and should apply using2020. Early adoption is permitted. The adoption did not have a retrospective transition method to each period presented. These accounting standard updates will be effective formaterial impact on the Company on January 1, 2018. The Company is currently in the process of evaluating the impact of the adoption on itsCompany’s financial position, results of operations and cash flows.
In October 2016,  the FASB issued ASU 2016-16, "Intra-Entity Transfers of Assets Other Than Inventory," which requires immediate recognition of the income tax consequences of intercompany asset transfers other than inventory. This update is effective for annual reporting periods beginning after December 15, 2017, and interim periods within those annual periods. This accounting standard update will be effective for the Company on January 1, 2018 with early adoption permitted. The Company is currently in the process of evaluating the impact of the adoption on its financial position, results of operations and cash flows.
In May 2017, the FASB issued ASU 2017-09, "Compensation-Stock Compensation (Topic 718): Scope of Modification Accounting," which gives direction on which changes to the terms or conditions of these awards require an entity to apply modification accounting in ASC Topic 718, "Compensation-Stock Compensation." The guidance is effective for annual periods, and interim periods within those annual periods, beginning after December 15, 2017 for all entities with early adoption permitted. The Company is currently in the process of evaluating the impact of the adoption on its financial position, results of operations and cash flows.
Note 2: Net Income (Loss) Per Share
Basic net income (loss) per share is computed using the weighted-average number of common shares outstanding for the period. Diluted net income per share is computed by adjusting the weighted-average number of common shares outstanding for the effect of dilutive potential common shares outstanding during the period. Potential common shares included in the diluted calculation consist of incremental shares issuable upon the exercise of outstanding stock options calculated using the treasury stock method.

The following table sets forth the calculation of basic and diluted net income (loss) per share (in thousands, except per share amounts):
 
Year Ended December 31, Year Ended December 31,
2017 2016 2015 20202019
Numerator:     Numerator:
Income from continuing operations
$1,592
 $6,007
 $8,523
Income from discontinued operations, net of income taxes1,938
 624
 2,341
Net income$3,530
 $6,631
 $10,864
Net income (loss) attributable to Travelzoo—continuing operationsNet income (loss) attributable to Travelzoo—continuing operations$(10,033)$12,287 
Net income (loss) attributable to Travelzoo—discontinued operationsNet income (loss) attributable to Travelzoo—discontinued operations(3,390)(8,132)
Denominator:
     Denominator:
Weighted average common shares—basic12,882
 13,997
 14,722
Weighted average common shares—basic11,344 11,809 
Effect of dilutive securities: stock options12
 
 
Effect of dilutive securities: stock options226 
Weighted average common shares—diluted12,894
 13,997
 14,722
Weighted average common shares—diluted11,344 12,035 
Income per share—basic:     
Income (loss) per share—basicIncome (loss) per share—basic
Continuing operations$0.12
 $0.43
 $0.58
Continuing operations$(0.88)$1.04 
Discontinued operations0.15
 0.04
 0.16
Discontinued operations(0.30)(0.69)
Net income per share—basic$0.27
 $0.47
 $0.74
Income per share—diluted:     
Net income (loss) per share —basicNet income (loss) per share —basic$(1.18)$0.35 
Income (loss) per share—dilutedIncome (loss) per share—diluted
Continuing operations$0.12
 $0.43
 $0.58
Continuing operations$(0.88)$1.02 
Discontinued operations0.15
 0.04
 0.16
Discontinued operations(0.30)(0.69)
Net income per share—diluted$0.27
 $0.47
 $0.74
Net income (loss) per share—dilutedNet income (loss) per share—diluted$(1.18)$0.35 
For the yearsyear ended December 31, 2017, 2016 and 2015,2020, options to purchase 550,000, 600,000 and 775,0003.3 millionshares of common stock were not included in the computation of diluted net income per share because of the net loss. For the year ended December 31, 2019, options to purchase 200,000 shares of common stock, respectively, were not included in the computation of diluted net income per share because the effect would have been anti-dilutive.
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Note 3: Acquisition
On January 13, 2020, Travelzoo entered into the SPA with the shareholders of Jack’s Flight Club for the purchase of up to 100% of the outstanding capital stock of Jack’s Flight Club (the “Shares”). Pursuant to the SPA, on January 13, 2020, the Sellers sold 60% of the Shares to the Company for an aggregate purchase price of $12.0 million, $1.0 million of which was paid in cash and $11.0 million of which was paid in Promissory Notes. The Promissory Notes contain an interest rate of 1.6% per annum and a due date of January 31, 2020, with a one-time right to extend the maturity date up to April 30, 2020 with a principal payment of $1.0 million on January 31, 2020, which the Company exercised. The remaining 40% of the Shares are subject to a call/put option exercisable by the Company or the Sellers, as applicable, on or around January 1, 2021, subject to the terms and conditions set forth in the SPA. The results of Jack's Flight Club in 2020 did not meet the thresholds required for the put/call option to be exercisable.
On June 3, 2020, the Company renegotiated the SPA with the Sellers of Jack’s Flight Club and reached a negotiated settlement. The Company recorded adjustments accordingly, however, these adjustments are not considered measurement period adjustments to the purchase consideration since there is not a clear and direct link to the consideration transferred in the SPA entered into on January 13, 2020.
The strategic rationale for the Jack’s Flight Club acquisition was to expand Jack’s Flight Club’s membership to Travelzoo members worldwide, so the members from Travelzoo could also sign up to receive offers from Jack’s Flight Club.
The acquisition has been accounted for using the acquisition method in accordance with Accounting Standards Codification (“ASC”) 805, Business Combinations. Under the acquisition method of accounting, the total purchase consideration of the acquisition is allocated to the tangible assets and identifiable intangible assets and liabilities assumed based on their relative fair values. The excess of the purchase consideration over the net tangible and identifiable intangible assets is recorded as goodwill. The acquisition related costs were not significant and were expensed as incurred.
Purchase Price Allocation
The purchase price allocation is based on estimates, assumptions and third-party valuations. The aggregate purchase price and allocation was as follows (in thousands):

Purchase PriceJack’s Flight Club
Cash paid$1,000 
Promissory notes issued10,931 
Fair Value of Put/Call Option183 
$12,114 
Allocation
Goodwill$13,054 
Intangible assets
Customer relationships3,500 
Trade name2,460 
Non-compete agreements660 
Current assets acquired, including cash of $321324 
Current liabilities assumed(40)
Deferred revenue(881)
Deferred tax liabilities(1,391)
Non-controlling interest(5,572)
$12,114 

The Company determined the estimated fair value of the put/call option using the Monte Carlo Simulation approach and the identifiable intangible assets acquired primarily using the income approach. Non-controlling interests represent third-party shareholders and are measured at fair value on the date acquired.

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Goodwill
Goodwill represents the excess of the cost of an acquisition over the fair value of the Company’s share of the identifiable net assets of the acquired subsidiary. Goodwill is evaluated for impairment annually, and whenever events or changes in circumstances indicate the carrying value of goodwill may not be recoverable. The Company determined that the COVID-19 pandemic was a triggering event requiring the Company to assess its long-lived assets including goodwill for impairment. The Company performed an impairment test during the first quarter of 2020 by comparing the carrying value of Jack’s Flight Club net assets to the fair value of the Jack’s Flight Club reporting unit based on an updated discounted cash flow analysis. The fair value of the Jack’s Flight Club reporting unit was determined to be less than the carrying value, and the difference between the estimated fair value of goodwill and the carrying value was recorded as goodwill impairment of $2.1 million. The Company also performed an ASC 360 analysis for long-lived assets noting no impairment of such assets based on the undiscounted cash flows of the Jack’s Flight Club asset group. The Company first impaired indefinite lived intangible assets (“Trade name”) for $810,000 before impairing goodwill.
The following table summarizes the goodwill activity for the year ended December 31, 2020 (in thousands):
Goodwill—January 1, 2020$
Acquisition13,054 
Impairment—March 31, 2020(2,110)
Goodwill—December 31, 2020$10,944 

Intangible Assets
The following table represents the fair value and estimated useful lives of intangible assets (in thousands):
Fair ValueEstimated Life (Years)
Customer relationships$3,500 5
Trade name2,460 indefinite
Non-compete agreements660 4

The fair value of intangible assets of $6.6 million has been allocated to the following three asset categories: 1) customer relationships, 2) trade name, and 3) non-compete agreements. These assets are included within “Intangible assets” on our consolidated balance sheets. Customer relationships and non-compete agreements are being amortized to operating expenses over their estimated useful lives using the straight-line basis for non-compete agreements or on an accelerated basis for customer relationships.
The following table represents the activities of intangible assets for the year ended December 31, 2020 (in thousands):
Fair Value
Intangible assets—January 1, 2020$
Acquisition6,620 
Impairment of trade name—March 31, 2020(810)
Amortization of intangible assets with definite lives(1,276)
Intangible assets- December 31, 2020$4,534 


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Amortization expense for acquired intangibles was $1.3 million for the year ended December 31, 2020. Expected future amortization expense of acquired intangible assets as of December 31, 2020 is as follows (in thousands):
Years ending December 31,
2021$1,108 
2022875 
2023641 
2024250 
Thereafter10 
$2,884 

As previously discussed in “Goodwill”, the Company's impairment test indicated that Jack’s Flight Club’s indefinite lived intangible assets (“Trade name”) was impaired for $810,000 for the first quarter of 2020. The Company performed its annual impairment testing of Trade name during the fourth fiscal quarter and did not identify any additional impairment in 2020.
Unaudited Pro Forma Information
The acquired company was consolidated into our financial statements starting on the acquisition date. The unaudited financial information in the table below summarizes the combined results of operations of Travelzoo and Jack’s Flight Club, on a pro forma basis, as though the companies had been combined as of the beginning of the fiscal year presented. The debt was issued to finance the acquisition of Jack’s Flight Club. The unaudited pro forma information has been calculated after applying the Company’s accounting policies and includes adjustments to reflect the amortization charges from acquired intangible assets, adjustments to deferred revenue, interest expense and related tax effects. The unaudited pro forma financial information is presented for informational purposes only and is not indicative of the results of operations that would have been achieved if the acquisition had taken place at the beginning of the fiscal year presented.

The following table summarizes the pro forma financial information (in thousands):
Year Ended December 31,
 20202019
Revenues$53,722 $108,220 
Net income (loss)$(14,545)$4,536 

Jack's Flight Club Settlement
On June 3, 2020, the Company and the Seller renegotiated the SPA. Pursuant to the original terms of the outstanding Promissory Notes, the Company owed $10.0 million plus interest (the “Outstanding Amount”) to the Sellers on April 30, 2020. On June 3, 2020, the parties reached a negotiated settlement for the Outstanding Amount with the following terms: (a) $1.5 million was forgiven in settlement of certain outstanding indemnification claims disputed by the Sellers; (b) $6.8 million, plus accrued interest, was paid to the Sellers by Travelzoo, and (c) the remaining $1.7 million to be paid by June 2021 pursuant to new promissory notes with each of the Sellers that contain a 12% interest rate. The Company recorded $1.5 million gain in “General and administrative expenses” for the partial forgiveness of the outstanding loan in the second quarter of 2020. The $1.7 million new promissory notes was paid off in October 2020. Total interest expense for the Promissory Notes of $142,000 was recorded in Other income (loss), net in 2020.
Travelzoo also agreed that the additional payment set forth in the SPA (equal to 20% of 2020 net income) would be payable to the Sellers regardless of whether EBITDA targets are achieved and the put/call is exercised in 2021. The Company estimated the total payment and recorded $448,000 expense in “General and administrative expenses” in 2020.
The parties also agreed to a new put/call option exercisable in 2022 by the Sellers or Travelzoo, as applicable, only if the put/call option for 2021 as set forth in the SPA is not exercised, with a EBITDA threshold of $4.3 million and a purchase price equal to 40% of 2021 EBITDA multiplied by 3.5, and an additional payment equal to 20% of 2021 net income if the EBITDA threshold is achieved. The Company re-evaluated the fair value of the put/call option by using the Monte Carlo Simulation approach and determined that the extension of the one year period did not change the fair value of the put/call option materially.

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Note 4: Debt
Pursuant to the SPA with Jack’s Flight Club on January 13, 2020, the Company issued a Promissory Note for $11.0 million as part of the purchase price with an interest rate of 1.6% and a due date of January 31, 2020. On June 3, 2020, the parties reached a negotiated settlement: (a) $1.5 million was forgiven in settlement of certain outstanding indemnification claims disputed by the Sellers; (b) $6.8 million, plus accrued interest, was paid to the Sellers by Travelzoo, and (c) the remaining $1.7 million to be paid by June 2021 pursuant to new promissory notes with each of the Sellers that contain a 12% interest rate $6.8 million and the accrued interest was paid in the second quarter of 2020, the remaining $1.7 million promissory note and the accrued interest was paid in the fourth quarter of 2020. Total interest expense for the Promissory Notes of $142,000 was paid and recorded in Other income (loss), net in 2020.
On April 24, 2020 and May 5, 2020, the Company received $3.1 million and $535,000, respectively, pursuant to loans under the Paycheck Protection Program (the “PPP”) of the Coronavirus Aid, Relief, and Economic Security Act (“CARES Act”) administered by the Small Business Association. The loans have a maturity of two (2) years from the disbursement of the funds and an annual interest rate of 1%. The Company used the funds from these loans only for the purposes included in the PPP, including payroll, employee benefits, and rent, and also intends to apply for forgiveness of a portion of the loans in compliance with the CARES Act. Interest expense of $25,000 for the PPP notes payable in 2020 was recorded in Other income (loss), net. As of December 31, 2020, $2.8 million principal balance was due in 2021 and was recorded as notes payable-current portion. The remaining $814,000 principal balance was due in 2022 and was recorded in long-term notes payable. The Company applied for PPP loan forgiveness for a portion of the PPP notes payable but no forgiveness have been granted as of December 31, 2020. As of March 30, 2021, the Company has not learned the extent to which the PPP loans will be forgiven. Any unforgiven portion of the loan is payable over two years at an interest rate of 1%, with a deferral of payments until the date the lender receives the applicable forgiven amount from the SBA. No assurance is provided that the Company will obtain forgiveness of the loan in whole or in part.

Note 3:5: Balance Sheet Components
Prepaid expenses and other consist of the following (in thousands):
 
December 31, December 31,
2017 2016 20202019
Prepaid expenses$1,859
 $1,334
Prepaid expenses$1,073 $2,221 
DepositsDeposits137 105 
Other current assets282
 439
Other current assets93 67 
Total prepaid expenses and other$2,141
 $1,773
Total prepaid expenses and other$1,303 $2,393 
Property and equipment consist of the following (in thousands):
 December 31,
 20202019
Computer hardware and software$2,787 $2,759 
Office equipment and office furniture8,071 7,827 
Capitalized internal-use software and website development4,390 4,390 
Leasehold improvements4,126 5,745 
19,374 20,721 
Less accumulated depreciation and amortization(18,027)(17,860)
Total$1,347 $2,861 
 December 31,
 2017 2016
Computer hardware and software$3,337
 $4,969
Office equipment and office furniture8,002
 8,802
Capitalized internal-use software and website development4,383
 3,265
Leasehold improvements6,629
 6,259
 22,351
 23,295
Less accumulated depreciation and amortization(17,430) (17,137)
Total$4,921
 $6,158
Depreciation expense was $1.8 million, $2.1 million,$884,000 and $2.2$1.1 million for the years ended December 31, 2017, 20162020 and 2015,2019, respectively.

Amortization of capitalized internal-use software and website development costs was $321,000, $460,000was $106,000 and $308,000$157,000 for the years ended December 31, 2017, 20162020 and 2015,2019, respectively.

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Changes to the allowance for doubtful accounts and reserve for member refunds are as follows (in thousands):
 
Allowance
for doubtful
accounts
 Reserve for
member
refunds
Balance at January 1, 2015$444
 $799
Additions — charged to costs and expenses, or contra revenue, net295
 776
Deductions — recoveries of amounts previously charged-off(179) 
Deductions — write-offs(176) (1,045)
Balance at December 31, 2015384
 530
Additions — charged to costs and expenses, or contra revenue, net107
 507
Deductions — recoveries of amounts previously charged-off(89) 
Deductions — write-offs(107) (563)
Balance at December 31, 2016295
 474
Additions — charged to costs and expenses, or contra revenue, net158
 942
Deductions — recoveries of amounts previously charged-off(125) 
Deductions — write-offs(13) (886)
Balance at December 31, 2017$315
 $530
Allowance
for doubtful
accounts
Reserve for
member
refunds
Balance at January 1, 2019$673 $379 
Additions — charged to costs and expenses, or contra revenue608 1,009 
Deductions — recoveries of amounts previously reserved(146)
Deductions — write-offs or refunds(29)(1,100)
Balance at December 31, 20191,106 288 
Additions — charged to costs and expenses, or contra revenue1,983 4,847 
Deductions — recoveries of amounts previously reserved(134)
Deductions — write-offs or refunds(141)(1,050)
Balance at December 31, 2020$2,814 $4,085 

Local Deals and Getaway merchant payable included in accounts payable was $14.6 million and $14.8 million, as of December 31, 2017 and 2016, respectively.
Accrued expenses and other consist of the following (in thousands):
 
 December 31,
 20202019
Reserve for member refunds$4,085 $288 
Accrued advertising expense469 1,654 
Accrued compensation expense2,144 2,477 
Other accrued expenses1,951 1,862 
Total accrued expenses and other$8,649 $6,281 
 December 31,
 2017 2016
Accrued advertising expense$1,727
 $1,828
Accrued compensation expense3,540
 3,288
Reserve for member refunds539
 474
Other accrued expenses2,396
 2,678
Deferred rent500
 431
Total accrued expenses and other$8,702
 $8,699


At December 31, 20172020 and 2016,2019, accounts receivable, accounts payable and accrued expenses are not measured at fair value; however, the Company believes that the carrying amounts of these assets and liabilities are a reasonable estimate of their fair value because of their relative short maturity.

Note 4:6: Commitments and Contingencies
From time to time, the Company is subject to various claims and legal proceedings, either asserted or unasserted, that arise in the ordinary course of business. The Company accrues for legal contingencies if the Company can estimate the potential liability and if the Company believes it is probable that the case will be ruled against it. If a legal claim for which the Company did not accrue is resolved against it, the Company would record the expense in the period in which the ruling was made. The Company believes that the likelihood of an ultimate amount of liability, if any, for any pending claims of any type (alone or combined) that will materially affect the Company’s financial position, results of operations or cash flows is remote. The ultimate outcome of any litigation is uncertain, however, and unfavorable outcomes could have a material negative impact on the Company’s financial condition and operating results. Regardless of outcome, litigation can have an adverse impact on the Company because of defense costs, negative publicity, diversion of management resources and other factors.
The Company was formed as a result of a combination and merger of entities founded by the Company’s principal stockholder, Ralph Bartel. In 2002, Travelzoo.com Corporation was merged into Travelzoo. Under and subject to the terms of the merger agreement, holders of promotional shares of Travelzoo.com Corporation (“Netsurfers”) who established that they had satisfied certain prerequisite qualifications were allowed a period of 2 years following the effective date of the merger to receive one1 share of Travelzoo in exchange for each share of common stock of Travelzoo.com Corporation.Netsurfers. In 2004, two years following the effective date of the merger, certain promotional shares remained unexchanged. As the right to exchange these promotional shares expired, no additional shares were reserved for issuance. Thereafter, the Company began to offer a voluntary cash program for those who established that they had satisfied certain prerequisite qualifications for NetsurferNetsurfers promotional shares as further described below.


69


During 2010 through 2014, the Company became subject to unclaimed property audits of various states in the United States related to the above unexchanged promotional shares and completed settlements with all states. Although the Company has settled the unclaimed property claims with all states, the Company may still receive inquiries from certain potential NetsurferNetsurfers promotional stockholders that had not provided their state of residence to the Company by April 25, 2004. Therefore, the Company is continuing its voluntary program under which it makes cash payments to individuals related to the promotional shares for individuals whose residence was unknown by the Company and who establish that they satisfy the original conditions required for them to receive shares of Travelzoo.com Corporation,Netsurfers, and who failed to submit requests to convert their shares into shares of Travelzoo within the required time period. This voluntary program is not available for individuals whose promotional shares have been escheated to a state by the Company, except those individuals for which their residence was unknown to the Company. The accompanying consolidated financial statements include charges in generalCompany did not make any material payments for 2020 and administrative expenses of $1,000, $2,000 and $1,000 for the years ended December 31, 2017, 2016 and 2015, respectively.2019.
The total cost of this program cannot be reliably estimated because it is based on the ultimate number of valid requests received and future levels of the Company’s common stock price. The Company’s common stock price affects the liability because the amount of cash payments under the program is based in part on the recent level of the stock price at the date valid requests are received. The Company does not know how many of the requests for shares originally received by Travelzoo.com CorporationNetsurfers in 1998 were valid, but the Company believes that only a portion of such requests were valid. In order to receive payment under this voluntary program, a person is required to establish that such person validly held shares in Travelzoo.com Corporation.Netsurfers.
The Company leases office space in Australia, Canada, China, France, Germany, Hong Kong, Japan, Singapore, Spain, Taiwan, the U.K., and the U.S. under operating leases. Our leases have remaining lease terms ranging from less than one year to up to ten years. The Company maintained standby letters of credit (“LOC”) serve as collateral issued to the landlords. The LOCs are collateralized with cash which expire between March 2018 and November 2024.is included in the line item “Restricted cash” in the Consolidated Balance Sheets.
Rent expense was $5.8$4.2 million $5.3and $4.9 million and $5.8 million for the years ended December 31, 2017, 20162020 and 2015,2019, respectively. Some of these lease agreements have free or escalating rent payment provisions. We recognize rent expense under such arrangements on a straight line basis.
On August 20, 2015, as part ofThe Company’s rental income from sublease was approximately $345,000 and $347,000 for the Asia Pacific acquisition, Travelzoo (Europe) Limited issued a promissory note to Azzurro with a principal amount of $5.7 million, with a maturity date of August 20, 2018years ended December 31, 2020 and the ability to pay off principal prior to this maturity date with no prepayment penalty and a stated interest rate of 7%. In January 2016, the full amount of the loan was paid off by Travelzoo (Europe) Limited.2019. See Note 14 - Leases for more information.
The Company has purchase commitments aggregating approximately $46,000 as of December 31, 2020, which represent the minimum obligations the Company has under agreements with certain suppliers. These minimum obligations are less than the Company's projected use for those periods. Payments may be more than the minimum obligations based on actual use.
The following table summarizes the Company's principal contractual commitments as of December 31, 2017 (in thousands): 
 2018 2019 2020 2021 2022 Thereafter Total
Operating leases$5,320
 $4,505
 $3,833
 $3,205
 $2,370
 $3,258
 $22,491
Purchase obligations1,446
 17
 11
 
 
 
 1,474
Total commitments$6,766
 $4,522
 $3,844
 $3,205
 $2,370
 $3,258
 $23,965
Note 5:7: Income Taxes

On December 22, 2017, the U.S. government enacted the Tax Cuts and Jobs Act (the “Tax Act”). The Tax Act includes significant changes to the U.S. corporate income tax system including: a federal corporate rate reduction from 35% to 21%; limitations on the deductibility of interest expense and executive compensation; creation of the base erosion anti-abuse tax (“BEAT”), a new minimum tax; and the transition of U.S. international taxation from a worldwide tax system to a modified territorial tax system. The change to a modified territorial tax system resulted in a one-time U.S. tax liability on those earnings which have not previously been repatriated to the U.S. (the “Transition Tax”), with future distributions not subject to U.S. federal income tax when repatriated. A majority of the provisions in the Tax Act are effective January 1, 2018.

In response to the Tax Act, the SEC staff issued guidance on accounting for the tax effects of the Tax Act. The guidance provides a one-year measurement period for companies to complete the accounting. The Company reflected the income tax effects of those aspects of the Tax Act for which the accounting is complete. To the extent a company's accounting for certain income tax effects of the Tax Act is incomplete but it is able to determine a reasonable estimate, a company should record a provisional estimate in the financial statements. If a company cannot determine a provisional estimate to be included in the financial statements, it should continue to apply the provisions of the tax laws that were in effect immediately before the enactment of the Tax Act.

In connection with the Company's initial analysis of the impact of the Tax Act, the Company has recorded a provisional estimate of discrete net tax expense of $508,000 for the period ended December 31, 2017. This discrete expense consists of provisional estimates of zero expense for the Transition Tax, $173,000 net benefit for the decrease in the Company's deferred tax liability on unremitted foreign earnings, and $681,000 net expense for remeasurement of the Company's deferred tax assets and liabilities for the corporate rate reduction.

After the passage of the Tax Act on December 22, 2017, all undistributed foreign earnings before the passage became subject to U.S. federal tax at reduced rates; however, the Company’s provisional estimate is that there will be no net expense for the Transition Tax related to these undistributed earnings. Due to the change in U.S. federal tax law, management re-assessed its assertion to indefinitely reinvest unremitted foreign earnings for certain non-U.S. subsidiaries as of December 31, 2017. The Company recognized a benefit of $173,000 of deferred U.S. state and foreign withholding taxes related to certain non-U.S. subsidiaries withholding taxes on undistributed foreign earnings. This is a provisional estimate pending further legislative action from the states regarding conformity with the Tax Act. The estimated amount of the unrecognized deferred tax liability attributed to future withholding taxes on dividend distributions of undistributed earnings for certain non-U.S. subsidiaries, which the Company intends to reinvest the related earnings indefinitely in its operations outside the U.S., is approximately $441,000 at December 31, 2017.

The Company has not completed our accounting for the income tax effects of certain elements of the Tax Act. The Tax Act creates a new requirement that certain income such as Global Intangible Low-Taxed Income (“GILTI”) earned by a controlled foreign corporation (“CFC”) must be included in the gross income of the CFC U.S. shareholder. Because of the complexity of the new GILTI, the Company is continuing to evaluate these provisions of the Tax Act and whether taxes due on future U.S. inclusions related to GILTI should be recorded as a current-period expense when incurred, or factored into a company’s measurement of its deferred taxes. As a result, the Company has not included an estimate of the tax expense or benefit related to these items for the period ended December 31, 2017.
The components of income (loss) before income tax expense (benefit) are as follows (in thousands):
Year Ended December 31,
20202019
U.S.$(11,865)$11,553 
Foreign(1,753)5,446 
$(13,618)$16,999 

 Year Ended December 31,
 2017 2016 2015
U.S.$6,953
 $7,525
 $3,442
Foreign(2,235) 2,474
 (864)
 $4,718
 $9,999
 $2,578


Income tax expense (benefit) consists of current and deferred components categorized by federal, state and foreign jurisdictions, as shown below. The current provision is generally that portion of income tax expense that is currently payable to the taxing authorities. The Company makes estimated payments of these amounts during the year. The deferred tax provision (benefit) results from changes in the Company’s deferred tax assets (future deductible amounts) and tax liabilities (future taxable amounts), which are presented in the table below:
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CurrentDeferredTotal
Current Deferred Total (In thousands)
(In thousands)
Year Ended December 31, 2017     
Year Ended December 31, 2020Year Ended December 31, 2020
Federal$1,988
 $24
 $2,012
Federal$2,006 $(3,775)$(1,769)
State198
 (64) 134
State360 (646)(286)
Foreign905
 75
 980
Foreign(32)(351)(383)
$3,091
 $35
 $3,126
$2,334 $(4,772)$(2,438)
Year Ended December 31, 2016     
Year Ended December 31, 2019Year Ended December 31, 2019
Federal$2,403
 $(123) $2,280
Federal$2,399 $257 $2,656 
State395
 23
 418
State516 47 563 
Foreign1,391
 (97) 1,294
Foreign1,539 (46)1,493 
$4,189
 $(197) $3,992
$4,454 $258 $4,712 
Year Ended December 31, 2015     
Federal$(6,475) $(238) $(6,713)
State281
 51
 332
Foreign454
 (18) 436
$(5,740) $(205) $(5,945)


Income tax expense differed from the amounts computed by applying the U.S. federal statutory tax rate applicable to the Company’s level of pretax income as a result of the following (in thousands):

Year Ended December 31,
20202019
Federal tax at statutory rates$(2,860)$3,570 
State taxes, net of federal income tax benefit(248)453 
Change of valuation allowance349 
Uncertain tax positions624 61 
Foreign income taxed at different rates(770)41 
Foreign tax credit(595)
Foreign equity investment12 172 
Non-deductible expenses and other1,050 415 
Total income tax expense (benefit)$(2,438)$4,712 
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 Year Ended December 31,
 2017 2016 2015
Federal tax at statutory rates$1,651
 $3,500
 $902
State taxes, net of federal income tax benefit113
 276
 219
Change of valuation allowance1,577
 895
 816
Uncertain tax positions(907) (132) (7,935)
Foreign income taxed at different rates72
 (509) (124)
U.S. tax reform (the Tax Act)681
 
 
Tax on undistributed earnings(173) 
 
Non-deductible expenses and other112
 (38) 177
Total income tax expense$3,126
 $3,992
 $(5,945)


The tax effects of temporary differences that give rise to significant portions of the Company’s deferred tax assets and liabilities are as follows (in thousands):
December 31,
20202019
Deferred tax assets:
Net operating loss and credit carryforward$10,506 $11,634 
Operating lease liabilities3,337 2,632 
State income taxes70 100 
Accruals and allowances1,374 327 
Stock-based compensation1,651 643 
Unrealized foreign exchange losses176 900 
Deferred revenue87 
Capital loss carryforward410 
Total deferred tax assets17,611 16,236 
Valuation allowance(10,145)(11,634)
Total deferred tax assets net of valuation allowance7,466 4,602 
Deferred tax liabilities:
Deferred revenue(72)
Operating lease right-of-use assets
(1,908)(2,423)
Property, equipment and intangible assets(848)(56)
Total deferred tax liabilities(2,756)(2,551)
Net deferred tax assets$4,710 $2,051 
 December 31,
 2017 2016
Deferred tax assets:   
Net operating loss carryforwards$9,250
 $7,239
State income taxes65
 159
Accruals and allowances287
 447
Stock based compensation744
 771
Unrealized foreign exchange losses191
 149
Deferred revenue87
 113
Deferred rent418
 625
Total deferred tax assets11,042
 9,503
Valuation allowance(9,249) (7,168)
Total deferred tax assets net of valuation allowance1,793
 2,335
Deferred tax liabilities:   
U.S. tax on undistributed earnings
 (173)
Property, equipment and intangible assets(277) (351)
Total deferred tax liabilities(277) (524)
Net deferred tax assets$1,516
 $1,811
Changes in the deferred tax assets valuation allowance for the years ended December 31, 2015, 20162019 and 20172020 are as follows (in thousands):
 Balance at the beginning of the year Charged (Credited) to expenses Charged (Credited) to other account (*) Balance at end of year
Deferred tax assets valuation allowance       
2015$6,431
 816
 (307) $6,940
2016$6,940
 895
 (667) $7,168
2017$7,168
 1,577
 504
 $9,249
Balance at the beginning of the yearCharged (Credited) to expensesCharged (Credited) to other account (*)Balance at end of year
Deferred tax assets valuation allowance
2019$9,723 2,032 (121)$11,634 
2020$11,634 (2,123)634 $10,145 
(*) Amounts not charged (credited) to expenses are charged (credited) to stockholder's equity or deferred tax assets (liabilities).



As of December 31, 2017,2020, the Company has a valuation allowance of approximately $9.2$10.1 million related to foreign net operating loss carryforwards (“NOL”) carryforwards of approximately $38.2$43.8 million primarily related to the Company's Asia Pacific entities
for which it is more likely than not that the tax benefit will not be realized. The amount of the valuation allowance represented an increasea decrease of approximately $2.1$1.5 million over the amount recorded as of December 31, 2016,2019, and was due to the increase in foreign operating losses.decrease of deferred tax assets and related release of the valuation allowance for the Travelzoo Japan and Travelzoo Singapore, which were sold during the year ended December 31, 2020. If not utilized, the foreign NOL of $22.2$30.6 million may be carried forward indefinitely, and foreign NOL of $16.0$13.2 million will expire at various times between 20172021 and 2025.2030.
As of December 31, 2020, the Company is permanently reinvested in certain Non-U.S. subsidiaries and does not have a deferred tax liability related to its undistributed foreign earnings.  The estimated amount of the unrecognized deferred tax liability attributed to future withholding taxes on dividend distributions of undistributed earnings for certain non-U.S. subsidiaries, which the Company intends to reinvest the related earnings indefinitely in its operations outside the U.S., is approximately $524,000 at December 31, 2020.

72


The total amount of gross unrecognized tax benefits was $725,000$774,000 as of December 31, 2017,2020, of which up to $588,000$748,000 would affect the Company’s effective tax rate if realized. A reconciliation of the beginning and ending amount of gross unrecognized tax benefits in 2015, 2016,2019 and 20172020 is as follows (in thousands):

Gross unrecognized tax benefits balance at January 1, 2019$239 
Increase related to current year tax positions
Settlements(68)
Gross unrecognized tax benefits balance at December 31, 2019178 
Increase related to current year tax positions596 
Settlements
Gross unrecognized tax benefits balance at December 31, 2020$774 
Gross unrecognized tax benefits balance at January 1, 2015$10,025
Increase related to prior year tax positions898
Decrease related to prior year tax positions
Increase related to current year tax positions11
Settlements
Lapse of statute of limitations(8,264)
Gross unrecognized tax benefits balance at December 31, 20152,670
Increase related to prior year tax positions10
Decrease related to prior year tax positions
Increase related to current year tax positions
Settlements
Lapse of statute of limitations(323)
Gross unrecognized tax benefits balance at December 31, 20162,357
Increase related to prior year tax positions21
Decrease related to prior year tax positions(737)
Increase related to current year tax positions4
Settlements(920)
Lapse of statute of limitations
Gross unrecognized tax benefits balance at December 31, 2017$725


The Company’s policy is to include interest and penalties related to unrecognized tax positions in income tax expense. To the extent accrued interest and penalties do not ultimately become payable, amounts accrued will be reduced and reflected as a reduction in the overall income tax provision in the period that such determination is made. At December 31, 2017,2020, the Company had approximately $651,000$235,000 in accrued interest, of which $136,000 was a net increase in the amount accrued in 2017.interest.
The Company files income tax returns in the U.S. federal jurisdiction and various states and foreign jurisdictions. The Company settled the 2009 tax examination with federal tax authorities and settled the 2012, 2013 and 2014 tax examination with New York tax authorities. The Company is subject to U.S. federal and certain state tax examinations for certain years after 20102016 and is subject to California tax examinations for years after 2005. The material foreign jurisdictions where the Company is subject to potential examinations by tax authorities are the France, Germany, Spain and United Kingdom for tax years after 2009.2015.
Although the timing of initiation, resolution and/or closure of audits is highly uncertain, it is reasonably possible that the balance of the gross unrecognized tax benefits related to the method of computing income taxes in certain jurisdictions and losses reported on certain income tax returns could significantly change in the next 12 months. These changes may occur through settlement with the taxing authorities or the expiration of the statute of limitations on the returns filed. The Company is unable to estimate the range of possible adjustments to the balance of the gross unrecognized tax benefits.


Note 6:8: Accumulated Other Comprehensive Loss
The following table summarizes the changes in accumulated balances of other comprehensive loss (in thousands):
Year Ended December 31,
 20202019
Beginning balance$(3,452)$(4,214)
Other comprehensive income (loss) due to foreign currency translation, net of tax(8)762 
Amounts reclassified from other comprehensive income (loss), net of tax(599)— 
Ending balance$(4,059)$(3,452)
 Year Ended December 31,
 2017 2016 2015
Beginning balance$(3,787) $(3,908) $(2,602)
Other comprehensive income (loss) due to foreign currency translation, net of tax190
 121
 (1,306)
Ending balance$(3,597) $(3,787) $(3,908)
The Company reclassified $599,000 from accumulated other comprehensive income (loss) for the year ended December 31, 2020 due to Asia Pacific was considered as discontinued operation in March 2020. There were no0 amounts reclassified from accumulated other comprehensive income (loss) for the yearsyear ended December 31, 2017, 2016 and 2015.2019. Accumulated other comprehensive income (loss) consists of foreign currency translation gain or loss.
Note 7:9: Employee Benefit Plan
The Company maintains a 401(k) Profit Sharing Plan & Trust (the “401(k) Plan”) for its employees in the United States. The 401(k) Plan allows employees of the Company to contribute up to 80% of their eligible compensation, subject to certain limitations. Since 2006, the Company matcheshas matched employee contributions up to $1,500$1,500 per year. Employee contributions are fully vested upon contribution, whereas the Company’s matching contributions are fully vested after the first year of service. The Company also has various defined contribution plans for its international employees. The Company’s contributions to these benefit plans were approximately $2.0$986,000 and $1.1 million$1.9 million and $2.1 million for the years ended December 31, 2017, 20162020 and 2015,2019, respectively.
Note 8:10: Stock-Based Compensation and Stock Options
The Company accounts for its employee stock options under the fair value method, which requires stock-based compensation to be estimated using the fair value on the date of grant using an option-pricing model. The value of the portion of the award that is expected to vest is recognized on a straight-line basis as expense over the related employees’ requisite service periods in the Company’s consolidated statements of income.operations.
In January 2012, the Company granted certain executives stock options to purchase 100,000 shares of common stock with an exercise price of $28.98, of which 25,000 options vest and become exercisable annually starting on January 23, 2013. The options expire in January 2022. During 2014, 25,000 options were canceled and 25,000 options were forfeited upon the departure of an executive. As of December 31, 2017, 50,000 of the options were vested and outstanding.
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In September 2015, pursuant to an executed Option Agreement, the Company granted an executive stockits Global Chief Executive Officer, Holger Bartel, options to purchase 400,000 shares of common stock of the Company, with an exercise price of $8.07 of which 50,000 options became exercisableand quarterly startingvesting beginning on March 31, 2016.2016 (the “2015 Option Agreement”). The options expire2015 Option Agreement expires in September 2025. As of December 31, 2017, 400,000The options wereare now fully vested and outstanding.
the stock-based compensation related to these options was fully expensed. In March 2016,October 2017, pursuant to an executed Option Agreement, the Company granted certain executives stock options to purchase 150,000 shares of common stock with an exercise price of $8.55, of which 37,500 options vest and become exercisable annually starting on March 7, 2017. The options expire in March 2026. In 2017, 37,500 options were forfeited and 12,500 options were canceled upon the departure of an executive and the compensation expense of $19,000 was reversed. As of December 31, 2017, 100,000 options were outstanding and 25,000 options of these options were vested.
In October, 2017, the Company granted an executive stockMr. Bartel options to purchase 400,000 shares of common stock, with an exercise price of $6.95 of which 50,000 shares are exercisableand quarterly startingvesting beginning on March 31, 2018 (the “2017 Option Agreement”). The 2017 Option Agreement expires in 2027. During 2019, 250,000 options granted pursuant to the 2017 Option Agreement were exercised by Mr. Bartel. The remaining 150,000 options are fully vested and the stock-based compensation related to these options was fully expensed. In September 2019, the Company granted Mr. Bartel options to purchase 400,000 shares of common stock subject to shareholder approval, with an exercise price of $10.79 and quarterly vesting beginning on March 31, 2020 and ending on December 31, 2021 (the “2019 Option Agreement” and together with the 2015 Option Agreement and the 2017 Option Agreements, the “Bartel Option Agreements”). The 2019 Option Agreement expires in 2024.
On May 29, 2020, the shareholders of the Company approved certain amendments to the Bartel Option Agreements, which increased and repriced all outstanding, unexercised options granted to Mr. Bartel (the “Option Agreement Amendments”). Pursuant to the Option Agreement Amendments and subject to shareholder approval, the exercise price for the options was repriced to the official NASDAQ closing share price on March 30, 2020 (the date of execution of the Option Agreement Amendments, which immediately followed the date of approval of the grants from the Board of Directors of the Company), which was $3.49. Additionally, the Option Agreement Amendments made the following increases: (a) 400,000 additional options to purchase the Company’s common stock pursuant to the 2015 Option Agreement, (b) 150,000 additional options to purchase the Company’s common stock pursuant to the 2017 Option Agreement, and (c) 400,000 additional options to purchase the Company’s common stock pursuant to the 2019 Option Agreement, which resulted in a total of 1,900,000 options granted to Mr. Bartel pursuant to the Option Agreement Amendments. Mr. Bartel’s amended options pursuant to the 2015 Option Agreement and the 2017 Option Agreement were fully vested upon the execution of the applicable Option Agreement Amendment. Therefore, stock-based compensation related to these options was fully expensed in the second quarter of 2020. As of December 31, 2020, there was approximately $1.5 million of unrecognized stock-based compensation expense relating to the 2019 Option Agreement and applicable Option Agreement Amendment. This amount is expected to be recognized over the next 1 year.
In May 2018, pursuant to executed Option Agreements, the Company granted an employee options to purchase 50,000 shares of common stock with an exercise price of $14.70 and annual vesting beginning in May 2019.The options expire in May 2028. In 2020, 25,000 unvested options were forfeited and 25,000 vested option were canceled upon the departure of the employee.
In June 2018, pursuant to an executed Option Agreement, the Company granted an employee options to purchase 50,000 shares of common stock with an exercise price of $16.65 and annual vesting beginning June 2019. The options expire in October 2027.June 2023. In 2020, 37,500 unvested options were forfeited and 12,500 vested option were canceled upon the departure of the employee.
In May 2019, pursuant to an executed Option Agreement, the Company granted an employee options to purchase 100,000 shares of common stock with an exercise price of $19.28, of which 10,000 options vested and became exercisable in May 2019, 15,000 options vested and became exercisable in September 2019, and the remaining 75,000 will vest in 3 equal installments beginning in May 2021 and ending in May 2024. The options expire in May 2024. In 2020, 75,000 unvested options were forfeited and 25,000 of vested option were canceled upon the departure of the employee.
In September 2019, pursuant to executed Option Agreements, the Company granted six employees stock options to purchase 50,000 shares of common stock each (300,000 in the aggregate) with an exercise price of $10.79, of which 75,000 options vest and become exercisable annually starting on September 5, 2020 and ending on December 31, 2023. The options expire in September 2024. On May 29, 2020, the shareholders of the Company approved the grants, as well as certain amendments to the Option Agreements, which increased and repriced all outstanding, unexercised options granted to such employees. Pursuant to the applicable amendments, the exercise price for the options was repriced to the official NASDAQ closing share price on March 30, 2020 (the date of execution of the amendments to the Option Agreements, which immediately followed the date of approval of the grants from the Board of Directors of the Company), which was $3.49, the option grants were each increased to 100,000 each, resulting in 300,000 additional options in the aggregate. In 2020, 100,000 unvested options were forfeited upon an employee's departure. As of December 31, 2017, 400,0002020, there was approximately $1.3 million of unrecognized stock-based compensation expense relating to these options. This amount is expected to be recognized over the next 2.7 years.
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On May 29, 2020, pursuant to an executed Option Agreement, the shareholders of the Company approved the grant of stock options were outstandingto purchase 800,000 shares of common stock to Mr. Ralph Bartel, Chairman of the Board of Directors of the Company, with an exercise price of $3.49 and nonequarterly vesting beginning June 30, 2020 and ending on March 31, 2022. The options expire in March 2025. This grant was approved at the 2020 Annual Meeting of the shareholders. As of December 31, 2020, there was approximately $1.9 million of unrecognized stock-based compensation expense relating to these options. This amount is expected to be recognized over the next 1.3 years.
On May 29, 2020, pursuant to an executed Option Agreement, the shareholders of the Company approved the grant of stock options were vested.to purchase 200,000 shares of common stock to two key employees, with an exercise price of $3.49 with annual vesting starting March 30, 2021 and ending on March 31, 2024. The options expire in March 2025. As of December 31, 2020, there was approximately $648,000 of unrecognized stock-based compensation expense relating to these options. This amount is expected to be recognized over the next 3.3 years.
The Company recorded $1.0$6.2 million $933,000 and $401,000 of stock-based compensation in general and administrative expenses for fiscal years 2017, 2016year 2020. The Company recorded $993,000 of stock-based compensation for fiscal year 2019, of which $89,000 was recorded in sales and 2015, respectively.marketing expense and the remaining was recorded in general and administrative expenses.
The Company utilized the Black-Scholes option pricing model to value the stock options granted in 2016, 2015 and 2012.options. The Company used an expected life as defined under the simplified method, which is using an average of the contractual term and vesting period of the stock options. The risk-free interest rate used for the award is based on the U.S. Treasury yield curve in effect at the time of grant. The Company accounted for forfeitures as they occur. The historical volatility was calculated based upon implied volatility of the Company's historical stock prices.

The fair value of 2017, 20162020 stock option and 2015modification and 2019 stock options was estimated using the Black-Scholes option pricing model with the following weighted-average assumptions:
 20202019
Weighted-average fair value of options granted per share$3.86 $8.78 
Historical volatility78 %60 %
Risk-free interest rate0.19 %2.10 %
Dividend yield
Expected life in years2.93.6
      
 2017 2016 2015
Weighted-average fair value of options granted per share$3.11
 $4.73
 $4.42
Historical volatility46% 58% 59%
Risk-free interest rate2.06% 1.38% 1.73%
Dividend yield
 
 
Expected life in years5.65
 6.25
 5.75
As of December 31, 2017,2020, there was approximately $1.1$5.4 million of unrecognized stock-based compensation expense related to outstanding 2017 stock options, expected to be recognized over 2 year, and approximately $258,000 of unrecognized stock-based compensation expense relating to outstanding 2016 stock options. This amount is expected to be recognized over 2.21.7 years. There was no unrecognized stock-based compensation expense relating to 2015 and 2012 stock options grants.



75


Option activities during the years ended December 31, 2015, 2016,2019 and 20172020 were as follows:
SharesWeighted-Average
Exercise Price
Weighted-Average
Remaining
Contractual Life
Aggregate
Intrinsic
Value
Shares Weighted-Average
Exercise Price
 Weighted-Average
Remaining
Contractual Life
 Aggregate
Intrinsic
Value
   (In thousands)
      (In thousands)
Outstanding at January 1, 2015425,000
 $19.20
 5.79 years $
Outstanding at January 1, 2019Outstanding at January 1, 20191,050,000 $9.50 7.53 years
Option Granted400,000
 $8.07
  Option Granted100,000 19.28 
Exercised optionsExercised options(300,000)7.22 
Options forfeited and canceled(50,000) $29.58
  Options forfeited and canceled(100,000)19.74 
Outstanding at December 31, 2015775,000
 $12.78
 5.53 years $120
Outstanding at December 31, 2019Outstanding at December 31, 2019750,000 $10.35 6.01 years
Option Granted150,000
 $8.55
 
 

Option Granted2,850,000 $3.49 
Exercised optionsExercised options(75,000)$3.49 
Options forfeited and canceled(325,000) $16.09
  Options forfeited and canceled(200,000)$17.48 
Outstanding at December 31, 2016600,000
 $9.93
 8.55 years $
Option Granted400,000
 $6.95
  
Options forfeited and canceled(50,000) $8.55
 
 

Outstanding at December 31, 2017950,000
 $8.75
 8.48 years $
Exercisable and fully vested at December 31, 2017475,000
 $10.30
 7.38 years $
Outstanding at December 31, 2017 and expected to vest thereafter475,000
 $7.20
 9.58 years $
Outstanding at December 31, 2020Outstanding at December 31, 20203,325,000 $3.49 4.39 years$19,784 
Exercisable and fully vested at December 31, 2020Exercisable and fully vested at December 31, 20202,250,000 $3.49 4.56 years$13,388 
Outstanding at December 31, 2020 and expected to vest thereafterOutstanding at December 31, 2020 and expected to vest thereafter1,075,000 $3.49 4.05 years$6,396 
The aggregate intrinsic value in the table above represents the total pre-tax intrinsic value (the difference between the Company’s closing stock price on the last trading day of yearsyear ended December 31, 2017, 2016 and 20152020 and the exercise price, multiplied by the number of in-the-money options) that would have been received by the option holders had all option holders exercised their options on December 31, 2017, 2016, and 2015.2020. This amount changes based on the fair value of the Company’s stock. The Company’s policy is to issue shares from the authorized shares to fulfill stock option exercises.
Outstanding options at December 31, 20172020 were as follows:

Exercise PriceOptions
Outstanding
Options Outstanding
Weighted-Average
Remaining Contractual
Life
Weighted-Average
Exercise Price
Options Outstanding
 and Exercisable
Options Exercisable
Weighted-Average
Remaining Contractual
Life
$3.49 3,325,000 4.39 years$3.49 2,250,000 4.56 years

Exercise Price 
Shares
Outstanding
 Options Outstanding
Weighted-Average
Remaining Contractual
Life
 Weighted-Average
Exercise Price
 Shares Outstanding
and Exercisable
 Options Exercisable
Weighted-Average
Remaining Contractual
Life
$28.98
 50,000
 4.07 years $28.98
 50,000
 4.07 years
$8.07
 400,000
 7.75 years $8.07
 400,000
 7.75 years
$8.55
 100,000
 8.19 years $8.55
 25,000
 8.19 years
$6.95
 400,000
 9.84 years $6.95
 
 9.84 years


Note 9:11: Stock Repurchase Program
The Company's stock repurchase programs assist in offsetting the impact of dilution from employee equity compensation and forassist with capital allocation purposes.allocation. Management is allowed discretion in the execution of the repurchase program based upon market conditions and consideration of capital allocation.
In 2012 and 2014,February 2019, the Company announcedentered into a stock repurchase program authorizing to repurchase the Company’s outstanding common stockStock Repurchase Agreement with Azzurro, a significant shareholder of up to 1,000,000 shares and 500,000 shares, respectively. There were 268,000 shares remaining to be repurchased under the programs as of December 31, 2014. During the year ended December 31, 2015, the Company and repurchased 212,000100,000 shares of the Company’s common stock for an aggregate purchase price of $1.7$1.6 million, which were retired and recorded as parta reduction of treasury stockadditional paid-in capital until extinguished with the remaining amount reflected as a reduction of December 31, 2015. There were 56,000 shares remaining to be repurchased under this program as of December 31, 2015.retained earnings.
In February 2016,May 2019, the Company announced a stock repurchase program authorizing the repurchase of up to 1,000,000 shares of the Company’s outstanding common stock. During the year ended December 31, 2016,2019, the Company repurchased 1,056,000436,369 shares of common stock for an aggregate purchase price of $9.5$7.2 million, which were retired and recorded as a reduction of additional paid-in capital until extinguished with the remaining amount reflected as a reduction of retained earnings. During the year ended December 31, 2020, the Company repurchased 168,602 shares of common stock for an aggregate purchase price of $1.2 million. There were 395,029 shares remaining to be repurchased under this program as of December 31, 2020.
In November 2019, the Company entered into a SRA with Holger Bartel to repurchase an aggregate of 200,000 shares of the Company’s common stock for an aggregate purchase price of $2.0 million, which were retired and recorded as a reduction of additional paid-in capital until extinguished with the remaining amount reflected as a reduction of retained earnings.
In February 2017, the Company announced a stock repurchase program authorizing the repurchase of up to 1,000,000 shares of the Company’s outstanding common stock. During the year ended December 31, 2017, the Company repurchased 1,000,000 shares of common stock for an aggregate purchase price of $9.7 million, which were retired and recorded as a reduction of additional paid-in capital until extinguished with the remaining amount reflected as a reduction of retained earnings.
76
In March 2018, the Company announced a stock repurchase program authorizing the repurchase of up to 500,000 shares of the Company’s outstanding common stock.


Note 10:12: Segment Reporting and Significant Customer Information
The Company managesdetermines its reportable segments based upon the Company's chief operating decision maker managing the performance of the business. Historically, the Company managed its business geographically and has threeoperated in 3 reportable operating segments:segments including Asia Pacific, Europe and North America. During the year ended December 31, 2020, the Company classified the results of its Asia Pacific segment as discontinued operations in its consolidated financial statements for current and prior years presented. On January 13, 2020, Travelzoo agreed to the SPA with the Sellers of Jack’s Flight Club to purchase 60% of the Shares. Upon acquisition, the Company's chief operating decision maker reviewed and evaluated Jack's Flight Club as a separate segment. The Company currently has 3 reportable operating segments: Travelzoo North America, Travelzoo Europe and Jack’s Flight Club. Travelzoo North America consists of the Company'sCompany’s operations in Australia, China, Hong Kong, Japan, Taiwan,Canada and Southeast Asia.the U.S. Travelzoo Europe consists of the Company’s operations in France, Germany, Spain, and the U.K. North AmericaJack’s Flight Club consists of the Company’s operations in Canadasubscription revenue from premium members to access and the U.S.receive flight deals from Jack’s Flight Club via email or via Android or Apple mobile applications.
Management relies on an internal management reporting process that provides revenue and segment operating incomeprofit (loss) for making financial decisions and allocating resources. Management believes that segment revenues and operating incomeprofit (loss) are appropriate measures of evaluating the operational performance of the Company’s segments.
The following is a summary of operating results and assets (in thousands) by business segment:segment (in thousands):
Year Ended December 31, 2017Asia Pacific Europe 
North
America
 Other Consolidated
Year Ended December 31, 2010Year Ended December 31, 2010Travelzoo North AmericaTravelzoo EuropeJack's Flight ClubEliminationConsolidated
Revenues from unaffiliated customers$7,553
 $34,034
 $64,937
 $
 $106,524
Revenues from unaffiliated customers$34,663 $15,409 $3,537 $(8)$53,601 
Intersegment revenues(34) (353) 387
 
 
Intersegment revenues249 (257)— 
Total net revenues$7,519
 $33,681
 $65,324
 
 $106,524
Total net revenues$34,912 $15,152 $3,537 $— $53,601 
Operating income (loss)$(5,967) $2,290
 $8,222
 $
 $4,545
Operating income (loss)$(5,056)$(6,195)$(2,814)$(8)$(14,073)
  
Year Ended December 31, 2019Travelzoo North AmericaTravelzoo EuropeJack's Flight ClubEliminationConsolidated
Revenues from unaffiliated customers$65,455 $39,556 $$(86)$104,925 
Intersegment revenues2,572 (2,658)86 — 
Total net revenues$68,027 $36,898 $$— $104,925 
Operating income (loss)$12,666 $4,461 $$(86)$17,041 
Year Ended December 31, 2016Asia Pacific Europe 
North
America
 Other (a) Consolidated
Revenues from unaffiliated customers$9,625
 $37,502
 $67,136
 $
 $114,263
Intersegment revenues73
 (595) 522
 
 
Total net revenues$9,698
 $36,907
 $67,658
 
 $114,263
Operating income (loss)$(3,890) $5,604
 $8,472
 $
 $10,186

As of December 31, 2020Travelzoo North AmericaTravelzoo EuropeJack's Flight ClubEliminationConsolidated
Long-lived assets$1,123 $224 $$$1,347 
Total assets$138,020 $31,659 $$(67,515)$102,170 
 


Year Ended December 31, 2015Asia Pacific Europe 
North
America
 Other (a) Consolidated
Revenues from unaffiliated customers$10,661
 $39,867
 $73,433
 $
 $123,961
Intersegment revenues(12) (131) 143
 
 
Total net revenues$10,649
 $39,736
 $73,576
 
 $123,961
Operating income (loss)$(2,469) $2,472
 $3,817
 $
 $3,820
As of December 31, 2019Travelzoo North AmericaTravelzoo EuropeEliminationConsolidated
Long-lived assets$2,598 $263 $$2,861 
Total assets$66,803 $74,604 $(90,830)$50,577 

As of December 31, 2017Asia Pacific Europe North
America
 Elimination Consolidated
Long-lived assets$140
 $496
 $4,285
 $
 $4,921
Total assets$3,697
 $54,593
 $60,246
 $(72,864) $45,672

As of December 31, 2016Asia Pacific Europe 
North
America
 Elimination Consolidated
Long-lived assets$209
 $763
 $5,186
 $
 $6,158
Total assets$5,295
 $49,125
 $65,961
 $(66,851) $53,530

Revenue for each segment is recognized based on the customer location within a designated geographic region. Property and equipment are attributed to the geographic region in which the assets are located.
77


For the years ended December 31, 2017, 20162020 and 2015,2019, the Company did not have any customers that accounted for 10% or more of revenue. As of December 31, 2017,2020 and 2019, the Company did not have any customers that accounted for 10% or more of accounts receivable. As of December 31, 2016, the Company had one customer that accounted for 16% of accounts receivable. Accounts receivable representing 10% or more of total accounts receivable was related to an advertising technology company that assists us with our Search product traffic monetization by using a traffic auction platform.
The following table sets forth the breakdown of revenues (in thousands) by category and segment. Travel revenue includes travel publications (Top(Top 20, Website,Travelzoo website, Newsflash, Travelzoo Network)Network), Getaway  Getaways vouchers, hotel platform and hotel platform.vacation packages. Local revenue includes Local Deals vouchers and entertainment offers (vouchers and direct bookings).


Year Ended December 31,
 20202019
Travelzoo North America
Travel$32,042 $57,866 
Local2,870 10,161 
Total Travelzoo North America revenues34,912 68,027 
Travelzoo Europe
Travel13,826 32,081 
Local1,326 4,817 
Total Travelzoo Europe revenues15,152 36,898 
Jack's Flight Club3,537 
Travel45,868 89,947 
Local4,196 14,978 
Jack's Flight Club3,537 
Total revenues$53,601 $104,925 
 Year Ended December 31,
 2017 2016 2015
Asia Pacific     
Travel$6,992
 $8,845
 $9,355
Local527
 853
 1,294
Total Asia Pacific revenues$7,519
 $9,698
 $10,649
Europe     
Travel$29,180
 $31,087
 $33,603
Local4,501
 5,820
 6,133
Total Europe revenues$33,681
 $36,907
 $39,736
North America     
Travel$53,880
 $54,248
 $56,156
Local11,444
 13,410
 17,420
Total North America revenues$65,324
 $67,658
 $73,576
Consolidated     
Travel$90,052
 $94,180
 $99,114
Local16,472
 20,083
 24,847
Total revenues$106,524
 $114,263
 $123,961

Revenue by geography is based on the billing address of the advertiser. Long-lived assets attributed to the U.S. and international geographies are based upon the country in which the asset is located or owned. The following table sets forth revenue for countries that exceed 10% of total revenue (in thousands):
The following table sets forth revenue for individual countries that were 10% or more of total revenue (in thousands):
Year Ended December 31,Year Ended December 31,
2017 2016 2015 20202019
Revenue     Revenue
United States$59,812
 $62,456
 $68,441
United States$31,854 $61,375 
United Kingdom19,113
 22,263
 25,865
United Kingdom12,832 19,961 
Germany12,226
 12,576
 12,534
Germany4,853 12,176 
Rest of the world15,373
 16,968
 17,121
Rest of the world4,062 11,413 
Total revenues$106,524
 $114,263
 $123,961
Total revenues$53,601 $104,925 
 
The following table sets forth long lived assetassets by geographic area (in thousands):  
 December 31,
 20202019
United States$912 $2,359 
Rest of the world435 502 
Total long lived assets$1,347 $2,861 

78
 December 31,
 2017 2016
United States$3,893
 $4,755
Rest of the world1,028
 1,403
Total long lived assets$4,921
 $6,158


Note 11: Discontinued Operations13: Related Party Transactions
OnRalph Bartel, who founded Travelzoo and who is a Director of the Company is the sole beneficiary of the Ralph Bartel 2005 Trust, which is the controlling shareholder of Azzurro Capital Inc. ("Azzurro"). As of December 31, 2020, Azzurro is the Company's largest stockholder, holding approximately 40% of the Company's outstanding shares.
In September 2015, the Company granted Holger Bartel, options to purchase 400,000 shares of common stock of the Company, with an exercise price of $8.07 and quarterly vesting beginning on March 30,31, 2016 (the “2015 Option Agreement”). In October 2017, the Company decidedgranted Mr. Bartel options to discontinue its Search products, consistingpurchase 400,000 shares of Fly.comcommon stock, with an exercise price of $6.95 and SuperSearch products. This decision supports the Company’s strategy to focus on its global Travelzoo® brand. On March 30, 2017, the Company ceased operations of SuperSearch andquarterly vesting beginning on March 31, 2018 (the “2017 Option Agreement”). During 2019, 250,000 options granted pursuant to the 2017 Option Agreement were exercised by Mr. Bartel. The remaining 150,000 options are fully vested. In September 2019, the Company soldgranted Mr. Bartel options to purchase 400,000 shares of common stock subject to shareholder approval, with an exercise price of $10.79 and quarterly vesting beginning on March 31, 2020 and ending on December 31, 2021 (the “2019 Option Agreement” and together with the Fly.com domain name, which had no net book value, to a third party. There were no other assets or liabilities transferred as part this transaction.
A reconciliation2015 Option Agreement and the 2017 Option Agreements, the “Bartel Option Agreements”). On May 29, 2020, the shareholders of the line items comprisingCompany approved certain amendments to the resultsBartel Option Agreements, which increased and repriced all outstanding, unexercised options granted to Mr. Bartel (the “Option Agreement Amendments”). The exercise price for the options was repriced to the official NASDAQ closing share price on March 30, 2020 (the date of operationsexecution of the Search productsOption Agreement Amendments), which was $3.49. Additionally, the Option Agreement Amendments made the following increases: (a) 400,000 additional options to purchase the Company’s common stock pursuant to the income (loss)2015 Option Agreement, (b) 150,000 additional options to purchase the Company’s common stock pursuant to the 2017 Option Agreement, and (c) 400,000 additional options to purchase the Company’s common stock pursuant to the 2019 Option Agreement, which resulted in a total of 1,900,000 options granted to Mr. Bartel pursuant to the Option Agreement Amendments. Mr. Bartel’s amended options pursuant to the 2015 Option Agreement and the 2017 Option Agreement were fully vested upon the execution of the applicable Option Agreement Amendment.
WeGo signed a $2.1 million insertion order for advertising with the Company in 2018. The Company’s advertising revenues from discontinued operations through the date of disposal presentedWeGo in the consolidated statements of operations for the years ended December 31, 2017, 20162020 and 2015,2019 were $384,000 and $1.2 million , respectively. WeGo agreed to pay in thousands,a lump sum the remaining amount outstanding pursuant to the Insertion Order, equal to approximately $200,000. The Second Insertion Order and any obligation for additional payments from WeGo for marketing were terminated. The lump sum payment was made in the first quarter of 2021.
On February 13, 2019, the Company entered into a SRA with Azzurro to repurchase an aggregate of 100,000 shares of the Company’s common stock for an aggregate purchase price of $1.6 million. The SRA provides that the purchase price is includedbased on the five (5) day volume weighted average price calculated using the VWAP function on Bloomberg, from the dates of February 6, 2019 through and including February 12, 2019, minus a five percent (5%) discount. The Company’s board of directors established a special committee (the “Special Committee”), consisting of independent and disinterested directors who engaged independent legal counsel and an independent financial advisor, to authorize the transaction.
On November 9, 2019, the Company entered into a SRA with Holger Bartel to repurchase an aggregate of 200,000 shares of the Company’s common stock for an aggregate purchase price of $2.0 million. The SRA provides that the purchase price is based on the 10-day volume weighted average price calculated using the VWAP function on Bloomberg, from the dates of October 22, 2019 through and including November 4, 2019, less 4.4%.
On October 22, 2020, Azzurro, a significant shareholder of the Company, purchased 50,000 shares of the Company’s common stock from Mr. Holger Bartel at a price of $7.80 based on the closing price of October 21, 2020. Ralph Bartel, who founded the Company and who is a Director of the Company, is the sole beneficiary of the Ralph Bartel 2005 Trust, which is the controlling shareholder of Azzurro. Mr. Holger Bartel had previously granted a proxy to Azzurro with power to vote these shares. Azzurro had reported those shares as beneficially owned by it because of the voting power, although it disclaimed beneficial ownership and had no pecuniary interest in the following table:shares. This related party transaction was reviewed and approved in advance by the Audit Committee of the Board of Directors of the Company.
Note 14: Leases

The Company has operating leases for real estate and certain equipment. The Company leases office space in Canada, France, Germany, Spain, the U.K., and the U.S. under operating leases. Our leases have remaining lease terms ranging from less than one year to up to ten years. Certain leases include one or more options to renew. In addition, we sublease certain real estate to a third party. All of our leases qualify as operating leases.

79


 Year Ended December 31,
 2017 2016 2015
Revenues from Search$2,088
 $14,289
 $17,755
Cost of revenues(101) (458) (676)
Gross profit1,987
 13,831
 17,079
Total operating expenses(1,817) (12,949) (13,753)
Gain on sale of Fly.com domain name2,890
 
 
Income from discontinued operations before income taxes3,060
 882
 3,326
Income tax expense1,122
 258
 985
Income from discontinued operations, net of income taxes$1,938
 $624
 $2,341
The following table summarizes the components of lease expense for the year ended December 31, 2020 and 2019 (in thousands):

Year Ended December 31,
20202019
Operating lease cost$4,435 $4,078 
Short-term lease cost26 663 
Variable lease cost1,060 1,197 
Sublease income(336)(336)
    Total lease cost$5,185 $5,602 
For the year ended December 31, 2020 and 2019, cash payments against the operating lease liabilities totaled $4.7 million and $5.6 million, respectively. ROU assets obtained in exchange for lease obligations was $3.2 million and $4.1 million for the year ended December 31, 2020 and 2019, respectively.

The following table summarizes the presentation in our consolidated balance sheet of our operating leases (in thousands):
December 31,
20202019
Assets:
Operating lease right-of-use assets$8,541 $8,140 
Liabilities:
Operating lease liabilities$3,587 $4,847 
Long-term operating lease liabilities10,774 7,920 
Total operating lease liabilities$14,361 $12,767 
Weighted average remaining lease term (years)7.283.43
Weighted average discount rate3.6 %4.5 %
Maturities of lease liabilities were as follows (in thousands):
Years ending December 31,
2021$3,622 
20222,278 
20231,879 
20241,426 
20251,350 
Thereafter5,625 
    Total lease payments16,180 
Less interest(1,819)
    Present value of operating lease liabilities$14,361 

80


Note 12: Related Party Transactions15: Discontinued Operations
On August 20, 2015,March 10, 2020, Travelzoo acquiredissued a press release announcing that it will exit its business in Asia Pacific. The decision supports the Travelzoo Asia Pacific business (“Asia Pacific”), which includesCompany's strategy to focus on value creation for shareholders by focusing on growing the Travelzoo businesses in Australia, China, Hong Kong, Japan, Taiwan,North America and Southeast Asia. This business was independently operated by Azzurro Capital Inc. ("Azzurro") under a licensing agreement with Travelzoo The Company held an option right to acquire Asia Pacific at fair market value as determined by a third party valuation expert. Under the terms of the definitive acquisition agreement, Travelzoo (Europe) Limited, a United Kingdom subsidiary ofEurope, where the Company was authorized by the Companycontinues to exercise the option right to acquire Asia Pacific for a fair market transaction value of $22.6 million, subject to a

working capital adjustment, using available cash of $17.0 million and a promissory note of $5.7 million with a maturity date of three years.
The Company’s board of directors established a special committee (the “Special Committee”), consisting of independent and disinterested directors and provided it with the exclusive power and authority to determine whether any potential transaction to acquire Asia Pacific was advisable, fair to andsee strong interest from our members in the best interests of the Company's stockholders other than Azzurro Capital Inc., the principal stockholder of Travelzoo The Special Committee engaged independent legal counsel and an independent financial advisor, Stout Risius Ross, Inc. (“SRR”). The Special Committee obtained the right to select its own independent financial advisor, SRR, to independently determine the fair market value of Asia Pacific to be used as the option exercise price and received an opinion from SRR regarding the fairness of the Asia Pacific transaction from a financial point of view. SRR determined that $22.6 million represented the fair market value of Asia Pacific to be used as the option exercise price based upon the use of established valuation methodologies. The Special Committee, which was composed solely of independent and disinterested directors, unanimously approved the acquisition of Asia Pacific at the fair market value option exercise price with the assistance of its independent legal and financial advisors.
Ralph Bartel, who founded Travelzoo and who is a Director of the Company is the sole beneficiary of the Ralph Bartel 2005 Trust, which is the controlling shareholder of Azzurro Capital Inc. As of December 31, 2017, Azzurro is the Company's largest stockholder, holding approximately 57.8% of the Company's outstanding shares.
Since Azzurro Capital Inc. had a controlling interest in both Travelzoo and the Travelzoo Asia Pacific business at the time of the transaction and in prior periods, this transaction is accounted for as a common control transaction and a change in reporting entity for the Company. The financial results for Travelzoo were retrospectively adjusted to include the financial results of Asia Pacific in the 2015 as though the transaction occurred at the beginning of each period presented, including the following adjustments:
  Year Ended December 31, 
  2015 
Revenue $10,774
 
Operating Loss $(2,436) 
Net Loss $(3,096) 
Other Comprehensive Income $305
 
Basic and diluted earnings per share $(0.21) 
travel deals.
The Asia Pacific assetsbusiness shut down and liabilitiesceased operations as of March 31, 2020, except for the Company's Japan and Singapore units, which were held for sale. The Company considers this decision to be a strategic shift in its strategy which will have a major effect on its operations. The Company has classified Asia Pacific as discontinued operations at March 31, 2020. Prior periods have been combinedreclassified to conform with Travelzoo at their carrying values as though the transaction occurred at the beginningcurrent presentation. The following table provides a summary of each period presented. At December 31, 2015, Asia Pacific net liabilities, total assets minus total liabilities, were $6.8 million.
The Asia Pacific transaction proceeds of $22.6 million were reflected as an equity transaction,amounts included in retained earnings, during the period the transaction occurred, which was in the year ended December 31, 2015.
Travelzoo (Europe) Limited, a United Kingdom subsidiary of the Company, acquired the Asia Pacific business, which include certain customary seller indemnifications, through the acquisition of Travelzoo (Asia) Limited, including its wholly owned subsidiaries, and Travelzoo Japan KK. All significant intercompany accounts and transactions between Travelzoo and the acquired Asia Pacific entities have been eliminated for all periods presented.
In November 2014, Azzurro provided a loan to Asia Pacific of $1.0 million with a stated interest rate of 8%. There were$1.0 million loans and $5,000 accrued interest due to Azzurro as of December 31, 2014. From January 1, 2015 to August 20, 2015, Azzurro provided loans to the Asia Pacific amounting to $2.2 million with a stated interest rate of 10%. In September 2015, the Company paid the due and outstanding principal loan amount of $3.3 million and accrued interest of $128,000.
On August 20, 2015, as part of the transaction proceeds Travelzoo (Europe) Limited issued a promissory note to Azzurro with a principal amount of $5.7 million, with a maturity date of August 20, 2018 and the ability to pay off principal prior to this maturity date with no prepayment penalty and a stated interest rate of 7%, which is due and payable on a quarterly basis. Accrued interest for the loans and promissory note outstanding was $267,000discontinued operations for the year ended December 31, 2015. In January 2016,2020 and 2019 (in thousands):

 Year Ended December 31,
 20202019
Revenues$970 $6,482 
Cost of revenues453 
Gross profit964 6,029 
Operating expenses:
Sales and marketing1,712 9,008 
Product development175 
General and administrative2,836 4,427 
Total operating expenses4,548 13,610 
Loss from operations(3,584)(7,581)
Other income (loss), net194 (474)
Loss before income taxes(3,390)(8,055)
Income tax expense82 
Net loss$(3,390)$(8,137)

The Company recorded severance and disposal costs of $1.6 million during the full amountfirst quarter of fiscal year 2020 for the loan was paid off by Travelzoo (Europe) Limited.

On September 28, 2015, Holger Bartel, Executive Chairmanshut down and Chairmansuch costs were classified in “general and administrative” in the table above. Certain reclassifications have been made for current and prior periods between the continued operations and the discontinued operations in accordance with U.S. GAAP. Those reclassifications included direct operating expenses and certain allocation of expenses including $64,000 and $135,000 of cost of revenues that were reclassified from the Board of Directors, was granted 400,000 stock options that vest throughdiscontinued operations to continued operations for the years ended December 31, 20172020 and 2019, respectively. In addition, $7,000 and $204,000 of operating expenses were reclassified from continued operations to discontinued operations for the years ended December 31, 2020 and 2019, respectively.

On June 16, 2020, in connection with his appointmentits Asia Pacific exit plan, the Company completed a sale of 100% of the outstanding capital stock of Travelzoo Japan to the roleJapan Buyer for consideration of Global Chief Executive Officer. See Note 81 Japanese Yen. The Company recognized a pre-tax loss of$128,000. The parties also entered into a License Agreement, whereby the Travelzoo Japan obtained a license to use the intellectual property of Travelzoo exclusively in Japan in exchange for quarterly royalty payments based on revenue over a 5-year term, with an option to renew. However, Travelzoo Japan is only obligated to pay Travelzoo if Travelzoo Japan has a positive EBITDA (earnings before interest, taxes, depreciation and amortization) adjusted pro forma before royalty expenses, according to Travelzoo Japan’s income statement. Travelzoo was not able to estimate whether Travelzoo Japan will generate positive EBITDA based on the uncertainties, and no amount has been recorded for future royalties under this agreement. The Company did not record royalties from Travelzoo Japan for 2020 and will record royalties from Travelzoo Japan on a one-quarter lag basis for future royalties. An interest free loan was provided to the accompanyingJapan Buyer for JPY 46.0 million (approximately $430,000) to be repaid over 3 years.

On August 24, 2020, the Company completed a sale of 100% of the outstanding capital stock of Travelzoo Singapore, to an unaffiliated entity, AUS Buyer, which is fully owned by Mr. Julian Rembrandt, the former General Manager of South East Asia and Australia of the Company for consideration of Singapore Dollar1. The parties also entered into a License Agreement, whereby the AUS Buyer obtained a license to use the intellectual property of Travelzoo exclusively in Australia, New Zealand and Singapore and non-exclusively in China and Hong Kong for quarterly royalty payments based upon revenue over a 5 year term, with an option to renew. Travelzoo was not able to estimate whether the AUS Buyer will generate revenues based on the
81


current uncertainties, and no amount has been recorded for future royalties under this agreement. The Company did not record royalties from Travelzoo Japan for 2020 and will record royalties from Travelzoo Japan on a one-quarter lag basis for future royalties.

The following table presents information related to the major classes of assets and liabilities that were classified as assets and liabilities from discontinued operations in the Consolidated Balance Sheets (in thousands):
December 31,
2020
December 31,
2019
ASSETS
Cash, cash equivalents and restricted cash$146 $832 
Accounts receivable, net69 1,797 
Deposits
Prepaid expenses and other15 208 
Deposits and other248 
Operating lease right-of-use assets746 
Property and equipment, net121 
Total assets from discontinued operations$230 $3,961 
LIABILITIES
Accounts payable$611 $1,057 
Accrued expenses and other48 1,188 
Deferred revenue12 118 
Operating lease right-of-use liabilities772 
Total liabilities from discontinued operations$671 $3,135 

The net cash used in operating activities and investing activities for the discontinued operations for the for the year ended December 31, 2020 and 2019, were as follows (in thousands):

Year Ended December 31,
 20202019
Net cash used in operating activities$(1,974)$(7,499)
Net cash used in investing activities$$(65)


Note 16: Non-Controlling Interest
The Company’s consolidated financial statements include Jack's Flight Club where the Company has operating control but owns 60% of the equity interest.
The non-controlling interest for further information.
On October 30, 2017, Holger Bartel, Global Chief Executive Officer, was granted 400,000 stock options that vest throughthe year ending December 31, 2019. See Note 8 to the accompanying consolidated financial statements for further information.2020 was as follow:
Non-controlling interest—January 1, 2020$
Acquisition5,756 
Net loss attributable to non-controlling interest(1,147)
Non-controlling interest—December 31, 2020$4,609 



82


Note 13:17: Unaudited Quarterly Information
The following represents unaudited quarterly financial data for 2020 and 2019 (in thousands, except per share amounts):
Quarters Ended
 Dec. 31, 2020Sep. 30, 2020Jun. 30, 2020Mar. 31, 2020
Revenues$12,483 $13,787 $7,004 $20,327 
Cost of revenues2,795 2,924 2,141 2,703 
Gross profit9,688 10,863 4,863 17,624 
Operating expenses:
Sales and marketing6,305 6,929 4,288 13,094 
Product development495 592 566 1,428 
General and administrative3,785 4,545 6,642 5,522 
Impairment of intangible asset and goodwill2,920 
Total operating expenses10,585 12,066 11,496 22,964 
Operating loss(897)(1,203)(6,633)(5,340)
Other income (loss), net677 (37)(179)(6)
Loss from continuing operations before income taxes(220)(1,240)(6,812)(5,346)
Income tax benefit(368)(244)(1,309)(517)
Income (loss) from continuing operations148 (996)(5,503)(4,829)
Income (loss) from discontinued operations, net of tax554 (230)(795)(2,919)
Net income (loss)702 (1,226)(6,298)(7,748)
Net income (loss) attributable to non-controlling interest(25)125 (108)(1,139)
Net income (loss) attributable to Travelzoo$727 $(1,351)$(6,190)$(6,609)
Net income (loss) attributable to Travelzoo—continuing operations$173 $(1,121)$(5,395)$(3,690)
Net income (loss) attributable to Travelzoo—discontinued operations$554 $(230)$(795)$(2,919)
Income (loss) per share—basic
Continuing operations$0.02 $(0.10)$(0.48)$(0.32)
Discontinued operations$0.05 $(0.02)$(0.07)$(0.26)
Net income (loss) per share—basic$0.06 $(0.12)$(0.55)$(0.58)
Income (loss) per share—diluted
Continuing operations$0.01 $(0.10)$(0.48)$(0.32)
Discontinued operations$0.04 $(0.02)$(0.07)$(0.26)
Net income (loss) per share —diluted$0.06 $(0.12)$(0.55)$(0.58)

83


Quarters Ended
 Dec. 31, 2019Sep. 30, 2019Jun. 30, 2019Mar. 31, 2019
Revenues$25,326 $23,833 $26,606 $29,160 
Cost of revenues3,046 2,852 2,672 2,865 
Gross profit22,280 20,981 23,934 26,295 
Operating expenses:
Sales and marketing12,737 11,967 13,104 13,534 
Product development1,853 1,434 1,763 1,659 
General and administrative4,764 4,188 4,914 4,532 
Total operating expenses19,354 17,589 19,781 19,725 
Operating income2,926 3,392 4,153 6,570 
Other income (loss), net(90)32 (29)45 
Income from continuing operations before income taxes2,836 3,424 4,124 6,615 
Income tax expense1,116 860 1,066 1,670 
Income from continuing operations1,720 2,564 3,058 4,945 
Loss from discontinued operations, net of tax(2,319)(2,258)(1,730)(1,825)
Net income (loss)$(599)$306 $1,328 $3,120 
Net income (loss) attributable to Travelzoo—continuing operations$1,720 $2,564 $3,058 $4,945 
Net income (loss) attributable to Travelzoo—discontinued operations$(2,319)$(2,258)$(1,730)$(1,825)
Income (loss) per share—basic
Continuing operations$0.15 $0.22 $0.25 $0.41 
Discontinued operations$(0.20)$(0.19)$(0.14)$(0.15)
Net income (loss) per share—basic$(0.05)$0.03 $0.11 $0.26 
Income (loss) per share—diluted
Continuing operations$0.15 $0.21 $0.25 $0.41 
Discontinued operations$(0.20)$(0.19)$(0.14)$(0.15)
Net income per share —diluted$(0.05)$0.03 $0.11 $0.26 

Note 18: Subsequent Events
License Agreement with Azzurro Brands Inc.
On March 12, 2021, the Company entered into a License Agreement (the “License Agreement”) with Azzurro Brands Inc., a New York corporation (“Azzurro Brands”) that is a wholly-owned subsidiary of Azzurro Capital Inc., the Company’s largest shareholder. Pursuant to the terms of the License Agreement, the Company was granted the exclusive right and license to use a database of 2.2 million subscribers that Azzurro Brands purchased from a competitor of Travelzoo. The License Agreement requires that the Company pay a license fee of $413,000 per quarter, with an initial payment of $894,000 due upon execution, which would cover the period from execution until Q4 2021. The License Agreement has a term of one (1) year with an automatic renewal, terminable by either party with sixty (60) days’ written notice before the end of the term. The License Agreement contains customary representations and warranties.

84


Stock Repurchase Agreement
Travelzoo from time to time, engages in share repurchases and on March 27, 2021, the Company entered into a Stock Repurchase Agreement (the “SRA”) with Holger Bartel to repurchase an aggregate of 100,000 shares of the Company’s common stock at a price of $15.83 per share. The SRA provides that the purchase price is based on the 10-day volume weighted average price calculated using the VWAP function on Bloomberg, from the dates of March 15, 2021 through and including March 26, 2021, less a 5% discount. The aggregate purchase price of $1.6 million was paid on the first business day following the execution of the SRA.
Prior to the execution of the SRA and because Mr. Bartel is an executive officer of the Company, the Company’s board of directors delegated to its compensation committee, which consists of independent and disinterested directors, the exclusive power and authority to determine whether any potential transaction to acquire shares from Mr. Bartel was advisable, fair to and in the best interests of the Company and its stockholders, other than Mr. Bartel. In connection with its determination, the compensation committee engaged independent legal counsel and an independent financial advisor and unanimously approved the SRA. The SRA contains customary terms for 2017transactions of this type, including, but not limited to, representations and 2016:warranties made by the Company and Mr. Bartel.


85

 Quarter Ended
 Dec 31,
2017
 Sep 30,
2017
 Jun 30,
2017
 Mar 31,
2017
 Dec 31,
2016
 Sep 30,
2016
 Jun 30,
2016
 Mar 31,
2016
Revenues$26,997
 $24,687
 $26,411
 28,429
 $26,814
 $26,823
 $29,798
 $30,828
Cost of revenues3,462
 3,018
 3,222
 3,207
 3,263
 3,270
 3,471
 3,851
Gross profit23,535
 21,669
 23,189
 25,222
 23,551
 23,553
 26,327
 26,977
Operating expenses:               
Sales and marketing13,746
 13,973
 14,213
 15,356
 13,369
 14,075
 15,455
 15,530
Product development2,208
 2,315
 2,344
 2,357
 2,077
 2,230
 2,001
 2,788
General and administrative6,502
 5,363
 5,246
 5,447
 6,077
 5,373
 5,434
 5,813
Total operating expenses22,456
 21,651
 21,803
 23,160
 21,523
 21,678
 22,890
 24,131
Income from continuing operations1,079
 18
 1,386
 2,062
 2,028
 1,875
 3,437
 2,846
Other income (loss), net62
 86
 18
 7
 (480) 251
 (91) 133
Income from continuing operations before income taxes1,141
 104
 1,404
 2,069
 1,548
 2,126
 3,346
 2,979
Income tax expense466
 680
 771
 1,209
 542
 748
 1,548
 1,154
Income (loss) from continuing operations675
 (576) 633
 860
 1,006
 1,378
 1,798
 1,825
Income (loss) from discontinued operations, net of income taxes
 
 54
 1,884
 (63) 241
 222
 224
Net income (loss)$675
 $(576) $687
 $2,744
 $943
 $1,619
 $2,020
 $2,049
Income (loss) per share—basic:               
Continuing operations$0.05
 $(0.05) $0.05
 $0.07
 $0.07
 $0.10
 $0.13
 $0.13
Discontinued operations
 
 
 0.14
 
 0.02
 0.01
 0.01
Net income (loss) per share—basic$0.05
 $(0.05) $0.05
 $0.21
 $0.07
 $0.12
 $0.14
 $0.14
Income (loss) per share—diluted:               
Continuing operations$0.05
 $(0.05) $0.05
 $0.07
 $0.07
 $0.10
 $0.13
 $0.13
Discontinued operations
 
 
 0.14
 
 0.02
 0.01
 0.01
Net (loss) income per share—diluted$0.05
 $(0.05) $0.05
 $0.21
 $0.07
 $0.12
 $0.14
 $0.14



Item 9. Changes in and Disagreements with Accountants on Accounting and Financial Disclosure

None


Item 9A. Controls and Procedures


Evaluation of Disclosure Controls and Procedures
Based on management’s evaluation (with the participation of the Company’s Chief Executive Officer (CEO) and Chief FinancialAccounting Officer (CFO)(CAO)), as of December 31, 2017,2020, our CEO and CFOCAO have concluded that our disclosure controls and procedures (as defined in Rules 13a-15(e) and 15d-15(e) under the Securities Exchange Act of 1934, as amended (the Exchange Act)), are effective to provide reasonable assurance that information required to be disclosed by us in reports that we file or submit under the Exchange Act is recorded, processed, summarized, and reported within the time periods specified in U.S. Securities and Exchange Commission (SEC) rules and forms, and that such information is accumulated and communicated to management, including our CEO and CFO,CAO, as appropriate, to allow timely decisions regarding required disclosure.


Changes in Internal Control Over Financial Reporting
During the quarter ended December 31, 2017,2020, there were no changes in our internal control over financial reporting (as defined in Exchange Act Rules 13a-15(f) and 15d-15(f)) that materially affected, or are reasonably likely to materially affect, the Company’s internal controls over financial reporting.
Management’s Report on Internal Control Over Financial Reporting
Our management is responsible for establishing and maintaining adequate internal control over financial reporting (as defined in Rules 13a-15(f) and 15d-15(f)) to provide reasonable assurance regarding the reliability of our financial reporting and the preparation of consolidated financial statements for external purposes in accordance with generally accepted accounting principles.
Management assessed the effectiveness of our internal control over financial reporting as of December 31, 2017,2020, the end of our fiscal year. Management based its assessment on criteria established in Internal Control-Integrated Framework (2013) issued by the Committee of Sponsoring Organizations of the Treadway Commission.
Based on this assessment, management has concluded that our internal control over financial reporting was effective as of December 31, 20172020 to provide reasonable assurance regarding the reliability of financial reporting and the preparation of consolidated financial statements for external reporting purposes in accordance with generally accepted accounting principles.
Our independent registered public accounting firm, PricewaterhouseCoopers LLP, audited the effectiveness of the Company’s internal control over financial reporting as of December 31, 2017, as stated in the firm’s audit report, which is included within Part II, Item 8 of this Form 10-K.


/s/    HOLGER BARTEL                
Holger Bartel
Global Chief Executive Officer
/s/    GLEN CEREMONYLISA SU                             
Glen CeremonyLisa Su
Chief FinancialAccounting Officer

March 15, 201831, 2021




86


Item 9B. Other Information
Not applicable.Stock Repurchase Agreement with Holger Bartel

Travelzoo from time to time, engages in share repurchases and on March 27, 2021, the Company entered into a Stock Repurchase Agreement (the “SRA”) with Holger Bartel to repurchase an aggregate of 100,000 shares of the Company’s common stock at a price of $15.83 per share. The SRA provides that the purchase price is based on the 10-day volume weighted average price calculated using the VWAP function on Bloomberg, from the dates of March 15, 2021 through and including March 26, 2021, less a 5% discount. The aggregate purchase price of $1.6 million was paid on the first business day following the execution of the SRA.

Prior to the execution of the SRA and because Mr. Bartel is an executive officer of the Company, the Company’s board of directors delegated to its compensation committee, which consists of independent and disinterested directors, the exclusive power and authority to determine whether any potential transaction to acquire shares from Mr. Bartel was advisable, fair to and in the best interests of the Company and its stockholders, other than Mr. Bartel. In connection with its determination, the compensation committee engaged independent legal counsel and an independent financial advisor and unanimously approved the SRA. The SRA contains customary terms for transactions of this type, including, but not limited to, representations and warranties made by the Company and Mr. Bartel.
The foregoing description of the SRA does not purport to be complete and is qualified in its entirety by reference to the SRA, a copy of which is attached as Exhibit 10.11 to this Form 10-K, and which is incorporated by reference herein.


87


PART III

Item 10. Directors, Executive Officers and Corporate Governance
Information required by this item is incorporated by reference to Travelzoo’s Definitivedefinitive Proxy Statement for the 20182021 Annual Meeting of Stockholders to be filed with the SEC within 120 days after the end of Travelzoo’s fiscal year ended December 31, 20172020 and is incorporated herein by reference.
Item 11. Executive Compensation
Information regarding executive compensation and compensation committee interlocks is incorporated by reference to the information in the definitive Proxy Statement relating to our 20182021 Annual Meeting of Stockholders to be filed with the SEC within 120 days after the end of our fiscal year ended December 31, 2017,2020, which is incorporated herein by reference.
Item 12. Security Ownership of Certain Beneficial Owners and Management and Related Stockholder Matters
Information regarding security ownership of certain beneficial owners and management and related stockholder matters is incorporated by reference to the information in the definitive Proxy Statement relating to our 20182021 Annual Meeting of Stockholders to be filed with the SEC within 120 days after the end of our fiscal year ended December 31, 2017,2020, which is incorporated herein by reference.
Item 13. Certain Relationships and Related Transactions, and Director Independence
Information regarding certain relationships and related transactions, and director independence is incorporated by reference to the information set forth in the definitive Proxy Statement relating to our 20182021 Annual Meeting of Stockholders to be filed with the SEC within 120 days after the end of our fiscal year ended December 31, 2017,2020, which is incorporated herein by reference.
Item 14. Principal Accountant Fees and Services
Information regarding principal accountant fees and services is set forth in the definitive Proxy Statement relating to our 20182021 Annual Meeting of Stockholders, which is incorporated herein by reference.
PART IV
Item 15. Exhibits and Financial Statement Schedules
The following documents are filed as part of this report:
(1) Our Consolidated Financial Statements are included in Part II, Item 8:
 
Page
Page
Report of KPMG LLP - Independent Registered Public Accounting FirmConsolidated Balance Sheets
Consolidated Balance Sheets
Consolidated Statements of Operations
Consolidated Statements of Comprehensive Income (Loss)
Consolidated Statements of Stockholders’ Equity
Consolidated Statements of Cash Flows
Notes to Consolidated Financial Statements
(2) Supplementary Consolidated Financial Statement Schedules:
All schedules are omitted because of the absence of conditions under which they are required or because the required information is included in the consolidated financial statements or notes thereto.
(3) Exhibits:
See attached Exhibit Index



88


SIGNATURES
Pursuant to the requirements of Section 13 or 15(d) of the Securities Exchange Act of 1934, the Registrant has duly caused this report to be signed on its behalf by the undersigned, thereunto duly authorized.
 
TRAVELZOO
TRAVELZOO
By:/s/ LISA SU
By:/s/ GLEN CEREMONYLisa Su
Glen Ceremony
Chief FinancialAccounting Officer
Date: March 15, 201831, 2021
KNOW ALL PERSONS BY THESE PRESENTS, that each person whose signature appears below hereby constitutes and appoints Glen CeremonyLisa Su as his or her attorney-in-fact, with full power of substitution, for him or her in any and all capacities, to sign any and all amendments to this Form 10-K, with all exhibits and any and all documents required to be filed with respect thereto, with the Securities and Exchange Commission or any regulatory authority, granting unto such attorney-in-fact and agent full power and authority to do and perform each and every act and thing requisite and necessary to be done in order to effectuate the same as fully to all intents and purposes as he or she might or could do if personally present, hereby ratifying and confirming all that such attorney-in-fact and agent or his substitute or substitutes, may lawfully do or cause to be done.
Pursuant to the requirements of the Securities Exchange Act of 1934, this report has been signed below by the following persons on behalf of the Registrant and in the capacities and on the dates indicated.
SignaturesTitle(s)Date
SignaturesTitle(s)Date
/s/ RALPH BARTELChairman of the Board of DirectorsMarch 15, 201831, 2021
Ralph Bartel
/s/ GLEN CEREMONYHOLGER BARTELGlobal Chief FinancialExecutive Officer and PrincipalMarch 15, 201831, 2021
Glen CeremonyHolger BartelAccounting Officer
/s/ RACHEL BARNETTLISA SUDirectorChief Accounting OfficerMarch 15, 201831, 2021
Rachel Barnett

Lisa Su
/s/ CHRISTINA SINDONI CIOCCADirectorMarch 31, 2021
Christina Sindoni Ciocca

/s/ CARRIE LIQUN LIUDirectorMarch 15, 201831, 2021
Carrie Liqun Liu
/s/ MARY REILLYDirectorMarch 15, 201831, 2021
Mary Reilly
/s/ BEATRICE TARKADirectorMarch 15, 201831, 2021
Beatrice Tarka


89


 
 EXHIBIT INDEX
Exhibit
Number
Description
Exhibit
Number3.1
—  Description
—  
Certificate of Incorporation of Travelzoo (Incorporated by reference to our Pre-Effective Amendment No. 6 to our Registration Statement on Form S-4 (File No. 333-55026), filed February 14, 2002).


—  Certificate of Amendment of Certificate Incorporation of Travelzoo (File No. 000-50171), filed May 10, 2017)
—  Certificate of Amendment of Certificate of Incorporation of Travelzoo and Certificates of Amendment To the Certificate of Incorporation to Effect a Reverse Stock Split Followed by a Forward Stock Split Of Travelzoo’s Common Stock. (Incorporated by reference to Exhibit 3.2 on Form 10-K(Fileour Schedule 14A (File No. 000-50171), filed February 12, 2014)April 1, 2019)
—  By-laws of Travelzoo (Incorporated by reference to our Pre-Effective Amendment No. 6 to our Registration Statement on Form S-4 (File No. 333-55026), filed February 14, 2002).
4.1*
Description of the Company’s Common and Preferred Stock
—  Form of Director and Officer Indemnification Agreement (Incorporated by reference to Exhibit 10.1 on Form 10-Q (File No. 000-50171), filed November 9, 2007)
—  Agreement of Lease, effective as of February 1, 2008, between Travelzoo and 590 Madison Avenue, LLC (Incorporated by reference to Exhibit 10.1 on Form 8-K (File No. 000-50171), filed February 7, 2008)
—  Asset Purchase Agreement, dated September 30, 2009, by and among Travelzoo, Travelzoo K.K., Azzurro Capital Inc. and a buyer entity to be designated by Azzurro Capital Inc., with Exhibits (Incorporated by reference to Exhibit 10.1 on Form 8-K (File No. 000-50171), filed October 5, 2009)
—  Asset Purchase Agreement, dated September 30, 2009, by and among Travelzoo, Travelzoo (Asia Pacific) Limited, Azzurro Capital Inc. and a buyer entity to be designated by Azzurro Capital Inc., with Exhibits (Incorporated by reference to Exhibit 10.2 on Form 8-K (File No. 000-50171), filed October 5, 2009)
—  Option Agreement, dated September 30, 2009, between Travelzoo and Azzurro Capital Inc. (Incorporated by reference to Exhibit 10.3 on Form 8-K (File No. 000-50171), filed October 5, 2009)
—  Nonqualified Stock Option Agreement between Travelzoo and Glen Ceremony dated January 23,2012 (Incorporated by reference to Exhibit 10.1 on Form 8-K (File No. 000-50171), filed March 30, 2012)
—  Employment Agreement, dated May 9, 2011 between Glen Ceremony and Travelzoo (Incorporated by reference to Exhibit 10.1on Form 8-K (File No. 000-50171), filed May 20, 2011)
—  Employment Agreement, dated September 28, 2015, between Travelzoo and Holger Bartel and Travelzoo (Incorporated by reference to Exhibit 10.23 on Form 8-K (File No. 000-50171), filed October 1, 2015)

—  Nonqualified Stock Option Agreement, dated September 28, 2015, between Travelzoo and Holger Bartel dated September 28, 2015. (Incorporated by reference to Exhibit 10.24 on Form 8-K (File No. 000-50171), filed October 1, 2015)
—  
Employment Agreement, amendment effective date January 1, 2013, between Glen Ceremony and Travelzoo (Incorporated by reference to
Exhibit 10.17 on Form 10-Q (File No. 000-50171), filed April 25, 2014)
—  Employment Agreement, amendments effective dates July 1, 2012 and January 1, 2013, between Richard Singer and Travelzoo (Incorporated by reference to Exhibit 10.19 on Form 10-Q (File No. 000-50171), filed April 25, 2014)
—  Security Purchase Agreement, dated August 20, 2015, by and among Travelzoo (Europe) Limited, and Travelzoo (Asia Pacific) with Exhibits (Incorporated by reference to Exhibit 10.1 on Form 8-K (File No. 000-50171), filed August 26, 2015)
—  Employment Agreement, dated September 30, 2015, between Michael Stitt and Travelzoo (Incorporated by reference to Exhibit 10.24 on Form 10-K (File No. 000-50171), filed March 14, 2016)
—  Employment Agreement, dated January 1, 2016, between Vivian Hong and Travelzoo (Incorporated by reference to Exhibit 10.28 on Form 10-K (File No. 000-50171), filed March 14, 2016)
—  Nonqualified Stock Option Agreement, between Travelzoo and Mike Stitt dated March 7, 2016. (Incorporated by reference to Exhibit 10.29 on Form 10-K (File No. 000-50171), filed March 14, 2016)
—  Nonqualified Stock Option Agreement between Travelzoo and Richard Singer dated March 7, 2016. (Incorporated by reference to Exhibit 10.30 on Form 10-K (File No. 000-50171), filed March 14, 2016)
—  Mutual Separation Agreement between Vivian Hong and Travelzoo dated November 1, 2017. (Incorporated by reference to Exhibit 10.2 on Form 10-Q (File No. 000-50171), filed November 2, 2017)
—  Nonqualified Stock Option AgreementOctober 30, 2017, between Travelzoo and Holger Bartel dated October 30, 2017. (Incorporated by reference to Exhibit 10.3 on Form 8-K (File No. 000-50171), filed November 2, 2017)
—  Stock Repurchase Agreement, dated February 13, 2019, between Travelzoo and Azzurro Capital Inc. on Form 8-K (File No. 000-50171), filed February 13, 2019)
—  Second Amendment to Lease, dated August 8, 2019, between 590 Madison Avenue, LLC and Travelzoo.
Nonqualified Stock Option Agreement, dated September 5, 2019, between Travelzoo and Holger Bartel (Incorporated by reference to Exhibit 10.3 on Form 8-K (File No. 000-50171), filed September 10, 2019)
90


Stock Repurchase Agreement, dated November 6, 2019, between Travelzoo and Holger Bartel (Incorporated by reference to Exhibit 10.4 on Form 8-K (File No. 000-50171), filed November 12, 2019.
Stock Purchase Agreement, dated January 13, 2020, among Travelzoo, JFC Travel Group Co., Mikhail Mayzenberg and Philip Wintermantle.
Stock Repurchase Agreement, dated March 27, 2021, between Travelzoo and Holger Bartel.
—  Subsidiaries of Travelzoo
—  Consent of PricewaterhouseCoopersRSM US LLP, Independent Registered Public Accounting Firm
23.224.1
—  Consent of KPMG LLP, Independent Registered Public Accounting Firm
24.1‡—  Power of Attorney (included on signature page)
—  Certification of Chief Executive Officer Pursuant to Section 302 of the Sarbanes-Oxley Act of 2002

—  Certification of Chief Financial Officer Pursuant to Section 302 of the Sarbanes-Oxley Act of 2002
—  Certification of Chief Executive Officer Pursuant to Section 906 of the Sarbanes-Oxley Act of 2002
—  Certification of Chief Financial Officer Pursuant to Section 906 of the Sarbanes-Oxley Act of 2002

101.INS‡—  XBRL Instance Document
101.SCH‡—  XBRL Taxonomy Extension Schema Document
101.CAL‡—  XBRL Taxonomy Extension Calculation Linkbase Document
101.DEF‡—  XBRL Taxonomy Extension Definition Linkbase Document
101.LAB‡—  XBRL Taxonomy Extension Label Linkbase Document
101.PRE‡—  XBRL Taxonomy Extension Presentation Linkbase Document
*    This exhibit is a management contract or a compensatory plan or arrangement.
‡    Filed herewith
†    Furnished herewith

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