UNITED STATES
SECURITIES AND EXCHANGE COMMISSION
WASHINGTON,Washington, D.C. 20549
FORM 10-K
ANNUAL REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934(Mark One)
ANNUAL REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934

For the fiscal year ended February 29, 20162020

OR
TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934
TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934
For the transition period from_____ ____  to _________

Commission File Number: 1-31420file number 001-31420

CARMAX, INC.
(Exact name of registrant as specified in its charter)
VIRGINIA
Virginia
54-1821055
(State or other jurisdiction of
incorporation or organization)
incorporation)
54-1821055
(I.R.S. Employer
Identification No.)
12800 Tuckahoe Creek Parkway
Richmond,Virginia23238
(Address of Principal Executive Offices)(Zip Code)
(804) 747-0422
12800 TUCKAHOE CREEK PARKWAY, RICHMOND, VIRGINIA
(Address of principal executive offices)
23238
(Zip Code)
Registrant’sRegistrant's telephone number, including area code: (804) 747-0422code

Securities registered pursuant to Section 12(b) of the Act:
Title of each classTrading Symbol(s)Name of each exchange on which registered
Common Stock par value $0.50KMXNew York Stock Exchange


Securities registered pursuant to Sectionsection 12(g) of the Act:None
None
Indicate by check mark if the registrant is a well-known seasoned issuer, as defined in Rule 405 of the Securities Act.
Yes No

Indicate by check mark if the registrant is not required to file reports pursuant to Section 13 or Section 15(d) of the Act.
Yes No




Indicate by check mark whether the registrantregistrant: (1) has filed all reports required to be filed by Section 13 or 15(d) of the Securities Exchange Act of 1934 during the preceding 12 months (or for such shorter period that the registrant was required to file such reports),; and (2) has been subject to such filing requirements for the past 90 days.
Yes      No  


Indicate by check mark whether the registrant has submitted electronically and posted on its corporate Webweb site, if any, every Interactive Data File required to be submitted and posted pursuant to Rule 405 of Regulation S-T (§232.405 of this chapter) during the preceding 12 months (or for such shorter period that the registrant was required to submit and post such files).
Yes     No  
Indicate by check mark if disclosure of delinquent filers pursuant to Item 405 of Regulation S-K is not contained herein, and will not be contained, to the best of the registrant’s knowledge, in definitive proxy or information statements incorporated by reference in Part III of this Form 10-K or any amendment to this Form 10-K.  ☒
Indicate by check mark whether the registrant is a large accelerated filer, an accelerated filer, a non-accelerated filer, or a smaller reporting company. See the definitions of “large accelerated filer,” “accelerated filer” and “smaller reporting company” in Rule 12b-2 of the Exchange Act. (Check one):
Large accelerated filerAccelerated filer
Non-accelerated filer (do not check if a smaller reporting company)Smaller reporting company
Emerging growth company
                
If an emerging growth company, indicate by check mark if the registrant has elected not to use the extended transition period for complying with any new or revised financial accounting standards provided pursuant to Section 13(a) of the Exchange Act.

Indicate by check mark whether the registrant is a shell company (as defined in Rule 12b-2 of the Act).     Yes     No  
Yes ☐ No ☒

The aggregate market value of the registrant’s common stock held by non-affiliates as of August 31, 2015,2019, computed by reference to the closing price of the registrant’s common stock on the New York Stock Exchange on that date, was $12,500,766,966.$13,731,676,765.

On March 31, 2016,2020, there were 193,829,168162,574,714 outstanding shares of CarMax, Inc. common stock.

DOCUMENTS INCORPORATED BY REFERENCE

Portions of the CarMax, Inc. Notice of 20162020 Annual Meeting of Shareholders and Proxy Statement are incorporated by reference in Part III of this Form 10-K.































CARMAX, INC.
FORM 10-K
FOR FISCAL YEAR ENDED FEBRUARY 29, 20162020
TABLE OF CONTENTS
 
    
Page
No.
     
PART I
     
Item 1. Business 
Item 1A. Risk Factors 
Item 1B. Unresolved Staff Comments 
Item 2. Properties 
Item 3. Legal Proceedings 
Item 4. Mine Safety Disclosures 
     
  Executive Officers of the Company 
     
PART II
Item 5. 
Market for the Registrant’s Common Equity, Related Stockholder Matters and Issuer Purchases
of Equity Securities
 
Item 6. Selected Financial Data 
Item 7. Management’s Discussion and Analysis of Financial Condition and Results of Operations 
Item 7A. Quantitative and Qualitative Disclosures about Market Risk 
Item 8. Consolidated Financial Statements and Supplementary Data 
Item 9. Changes in and Disagreements with Accountants on Accounting and Financial Disclosure 
Item 9A. Controls and Procedures 
Item 9B. Other Information 
     
PART III
Item 10. Directors, Executive Officers and Corporate Governance 
Item 11. Executive Compensation 
Item 12. 
Security Ownership of Certain Beneficial Owners and Management and Related Stockholder
Matters
 
Item 13. Certain Relationships and Related Transactions and Director Independence 
Item 14. Principal Accountant Fees and Services 
  ��  
PART IV
Item 15. Exhibits and Financial Statement Schedules 
Item 16.Form 10-K Summary
  Signatures 

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PART I
In this document, “we,” “our,” “us,” “CarMax” and “the company” refer to CarMax, Inc. and its wholly owned subsidiaries, unless the context requires otherwise.
FORWARD-LOOKING AND CAUTIONARY STATEMENTS
This Annual Report on Form 10-K and, in particular, the description of our business set forth in Item 1 and our Management’s Discussion and Analysis of Financial Condition and Results of Operations set forth in Item 7 contain forward-looking statements within the meaning of Section 27A of the Securities Act of 1933, as amended (“Securities Act”), and Section 21E of the Securities Exchange Act of 1934, as amended (“Exchange Act”), including statements regarding:


The effect and consequences of the novel coronavirus (“COVID-19”) public health crisis on matters including U.S. and local economies; our business operations and continuity; the availability of corporate and consumer financing; the health and productivity of our associates; the ability of third-party providers to continue uninterrupted service; and the regulatory environment in which we operate.
Our projected future sales growth, comparable store sales growth, margins, tax rates, earnings, CarMax Auto Finance income and earnings per share. 
Our business strategies.
Our expectations of factors that could affect CarMax Auto Finance income. 
Our expected future expenditures, cash needs, and financing sources. 
Our expected capital structure, stock repurchases and indebtedness.
The projected number, timing and cost of new store openings. 
Our gross profit margin, inventory levels and ability to leverage selling, general and administrative and other fixed costs. 
Our sales and marketing plans. 
The capabilities of our proprietary information technology systems and other systems. 
Our assessment of the potential outcome and financial impact of litigation and the potential impact of unasserted claims. 
Our assessment of competitors and potential competitors.
Our expectations for growth in our markets and in the used vehicle retail sector. 
Our assessment of the effect of recent legislation and accounting pronouncements.
In addition, any statements contained in or incorporated by reference into this report that are not statements of historical fact should be considered forward-looking statements.  You can identify these forward-looking statements by the use of words such as “anticipate,” “believe,” “could,” “estimate,” “expect,” “intend,” “may,” “outlook,” “plan,” “predict,” “should,” “will” and other similar expressions, whether in the negative or affirmative.  We cannot guarantee that we will achieve the plans, intentions or expectations disclosed in the forward-looking statements.  There are a number of important risks and uncertainties that could cause actual results to differ materially from those indicated by our forward-looking statements.  These risks and uncertainties include, without limitation, those set forth in Item 1A under the heading “Risk Factors.”  We caution investors not to place undue reliance on any forward-looking statements as these statements speak only as of the date when made.  We disclaim any intent or obligation to update any forward-looking statements made in this report.

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Item 1.  Business.
BUSINESS OVERVIEW


CarMax Background
CarMax, Inc. seeks to deliverdelivers an unrivaled customer experience by offering a broad selection of high quality used vehicles and related products and services at low,competitive, no-haggle prices using a customer-friendly sales process in an attractive, modern sales facility.  Our strategy is to revolutionize the used auto retailing market by addressing the major sources of customer dissatisfaction with traditional auto retailers.  By focusing on customer service, associate development and efficient execution, we have becomeprices.  We are the nation’s largest retailer of used cars, selling 619,936and we sold 832,640 used vehicles at retail during the fiscal year ended February 29, 2016.  In addition, we2020.  We are also one of the nation’s largest operators of wholesale vehicle auctions, with 466,177 vehicles sold during fiscal 2020, and one of the nation’s largest providers of used vehicle financing.financing, servicing approximately 1,036,000 customer accounts in our $13.62 billion portfolio of managed receivables as of February 29, 2020.
By the end of fiscal 2020, more than 60% of customers had access to our omni-channel experience, which provides them the option to buy or sell a car on their terms—from home, in-store or in a seamless combination of online and in-store experiences. Our omni-channel experience provides multiple options for customers to interact with us throughout their car buying journey including our mobile apps; carmax.com; over the phone or online with a centralized customer experience consultant; or, in-person at one of our attractive, modern sales facilities. Through these new capabilities, a customer can also have a car or test drive delivered right to their home or enjoy express, or curbside, pick up of their vehicle at the store closest to them.
CarMax was incorporated under the laws of the Commonwealth of Virginia in 1996.  CarMax, Inc. is a holding company and our operations are conducted through our subsidiaries.  Under the ownership of Circuit City Stores, Inc. (“Circuit City”), we began operations in 1993 with the opening of our first CarMax store in Richmond, Virginia.  On October 1, 2002, the CarMax business was separated from Circuit City through a tax-free transaction, becoming an independent, publicly traded company.  As of February 29, 2016,2020, we operated 158216 used car stores in 78 metropolitan106 U.S. television markets.  Our home office is located at 12800 Tuckahoe Creek Parkway, Richmond, Virginia.
Impact of COVID-19
In March 2020, the World Health Organization declared the outbreak of COVID-19 as a global pandemic, and, in the following weeks, many U.S. states and localities issued lockdown orders impacting the operations of our stores and consumer demand. Since then, the COVID-19 situation within the U.S. has rapidly escalated and approximately half of our stores have been closed or have run under limited operations. Based upon the fluidity of the current environment, we expect that stores will continue to re-open or close in accordance with government mandates or public health concerns. Consumer demand has deteriorated, and sales have dropped significantly; most of our stores that remain open are selling 50% or less of what they sold last year, a trend that continued into April 2020. In April 2020, we announced approximately 15,500 associates have been placed on furlough, effective April 18, 2020. The majority of furloughed associates are employed at stores that are currently closed due to government mandates. We have taken other measures, subsequent to the end of our fiscal year, to enhance our liquidity position and provide additional financial flexibility, including drawing down additional funds on our revolving credit facility, halting our stock repurchase program, pausing our store expansion strategy and remodels and actively aligning operating expenses to the current state of the business. We continue to monitor the situation closely and it is possible that we will implement further measures.
We had intended to complete our omni-channel rollout in fiscal 2021, but in light of the evolving COVID-19 outbreak, we have pivoted to focus on rolling out the most pertinent parts of the experience, such as online self-progression and curbside or express pick up, as quickly and broadly as possible in our remaining markets given current customer needs.
CarMax Business
We operate in two reportable segments:  CarMax Sales Operations and CarMax Auto Finance (“CAF”).  Our CarMax Sales Operations segment consists of all aspects of our auto merchandising and service operations, excluding financing provided by CAF.  Our CAF segment consists solely of our own finance operation that provides financing to customers buying retail vehicles from CarMax.
CarMax Sales Operations.Our CarMax Sales Operations segment sells used vehicles, purchases used vehicles from customers and other sources, sells related products and services, and arranges financing options for customers, all for fixed, no-haggle prices. We enable our customers to separately evaluate each component of the sales process based on comprehensive information about the terms and associated prices of each component. Customers can accept or decline any individual element of the offer without affecting the price or terms of any other component of the offer.
Purchasing a Vehicle
The vehicle purchase process in aat CarMax store differs fundamentally from the traditional auto retail experience.  Our no-haggle pricing removes a frequent customer frustration with the purchase process and allows customers to shop for vehicles the same way they


shop for items at other “big-box” retailers.  In addition,consumer products.  Our new omni-channel experience further empowers our customers to buy a car on their own terms, either completely from home, in-store, or in a combination of online and in-store experiences.
Our new omni-channel experience provides multiple ways for our customers to interact with us. A customer may interact with our customer experience consultants when communicating with us via phone or text messages. These employees are paid a fixed hourly rate and receive incentive bonuses based on their ability to effectively progress the customer through their car buying journey. Customers may also interact in-person with our sales consultants who are generally paid commissions on a fixed dollars-per-unit standard, thereby earning the same commission regardless of the vehicle being sold, the amount a customer finances or the related interest rate. ThisThese pay structure alignsstructures align our sales associates’ interests with those of our customers, in contrast to other dealerships where sales and finance personnel may receive higher commissions for negotiating higher prices and interest rates, or steering customers to vehicles with higher gross profits.
We recondition every used vehicle we retail to meet our CarMax Quality Certified standards, and each vehicle must pass a comprehensivean inspection before being offered for sale.  We stand behind every used vehicle we sell with a 5-day,7-day, money-back guarantee and at least a 30-day90-day/4,000-mile limited warranty. Our CarMax Quality Certified standards were developed internally by CarMax and are not affiliated with any third party or original equipment manufacturer program.
We maximize customer choice by offering a large selection of inventory on our lots and by making our nationwide inventory of more than 55,000approximately 80,000 retail vehicles as of February 29, 2016,2020, available for viewing on our website, carmax.com, as well as our mobile app.apps.  Upon request by a customer, we will transfer virtually any used vehicle in this inventory to a local store.our inventory.  This allows a singlegives CarMax store to offercustomers access to a much larger selection of vehicles than any traditional auto retailer.  In fiscal 2016,2020, approximately 30%34% of our vehicles sold were transferred at customer request.
In addition to retailing used vehicles, we sell new vehicles at two locations under franchise agreements.
Selling us a Vehicle:
We have separated the practice of trading in a used vehicle in conjunction with the purchase of another vehicle into two distinct and independent transactions.  We will appraise a customer’s vehicle free of charge and make a written, guaranteed offer to buy that vehicle regardless of whether the owner is purchasing a vehicle from us.  This no-haggle offer is good for seven days. 


Based on their age, mileage or condition, fewer than half of the vehicles acquired through our in-store appraisal process meet our retail standards.  Those vehicles that do not meet our retail standards are sold to licensed dealers through our on-site wholesale auctions.  Unlike many other auto auctions, we own all the vehicles that we sell in our auctions, which allows us to maintain a high auction sales rate. This high sales rate, combined with dealer-friendly practices, makes our auctions an attractive source of vehicles for licensed dealers.  As of February 29, 2016,2020, we conducted wholesale auctions at 6774 of our 158 stores.  During fiscal 2016, we sold 394,437 wholesale vehicles through these on-site auctions216 stores with an average auction sales rate of 97%approximately 95%.
Financing a Vehicle:
The availability of on-the-spot financing is a critical component of the vehicle purchase process, and having an array of finance sources increases approvals, expands finance opportunities for our customers and mitigates risk to CarMax.  Our finance program provides access to credit for customers across a wide range of the credit spectrum through both CAF and third-party providers.  We believe that our processes and systems, transparency of pricing, and vehicle quality, as well as the integrity of the information collected at the time the customer applies for credit, allow CAF and our third-party providers to make underwriting decisions in a unique and advantageous environment distinct from the traditional auto retail environment.  All finance offers, whether from CAF or our third-party providers, are backed by a 3‑day3-day payoff option, which allows customers to refinance their loan with another finance provider within three business days at no charge. 
Related Products and Services:    
We provide customers with a range of other related products and services, including extended protection plan (“EPP”) products and vehicle repair service. EPP products include extended service plans (“ESPs”) and guaranteed asset protection (“GAP”), which is designed to cover the unpaid balance on an auto loan in the event of a total loss of the vehicle or unrecovered theft.  Our ESP customers have access to vehicle repair service at each CarMax store and at thousands of independent and franchised service providers.  We believe that the broad scope of our ESPs helps promote customer satisfaction and loyalty, and thus increases the likelihood of repeat and referral business.  In fiscal 2016, more than 60%2020, approximately 61% of the customers who purchased a retail used vehicle also purchased an ESP and approximately 25%19% purchased GAP.
CarMax Auto Finance.CAF provides financing solely to customers buying retail vehicles from CarMax.  CAF allows us to manage our reliance on third-party finance providers and to leverage knowledge of our business to provide qualifying customers with a competitive financing option.  CAF utilizes proprietary scoring models based upon the credit history and other credit data of the


customer along with CAF’s historical experience to predict the likelihood of customer repayment.  Because CAF offers financing solely throughto CarMax stores,customers, our scoring models are optimized for the CarMax channel.  We believe CAF enables us to capture additional profits, cash flows and sales.  After the effect of 3-day payoffs and vehicle returns, CAF financed 42.8%42.5% of our retail used vehicle unit sales in fiscal 2016.2020.
CAF also services all auto loans it originates and is responsible for providing billing statements, collecting payments, maintaining contact with delinquent customers, and arranging for the repossession of vehicles securing defaulted loans. As of February 29, 2016, CAF serviced approximately 709,000 customer accounts in its $9.59 billion portfolio of managed receivables.
Competition 
CarMax Sales Operations.The U.S. used car marketplace is highly fragmented, and we face competition from franchised dealers, who sell both new and used vehicles; online sellers; independent used car dealers; online and mobile sales platforms; and private parties. According to industry sources, as of December 31, 2015,2019, there were approximately 18,000 franchised dealers in the U.S., andwho we believe there were approximately two times as many independent dealers.  Ourconsider to be our primary retail competitors, are franchised auto dealers, whoas they sell the majority of late-model used vehicles.  Competition in our industry is increasingly affected byhas evolved with the useadoption of internet-basedonline platforms and marketing and other internet-based tools, for both consumers and the dealers with whom we compete.all of which facilitate increased competition.
Based on industry data, there were approximately 4041 million used cars sold in the U.S. in calendar 2015,2019, of which approximately 2223 million were estimated to be age 0- to 10-year old vehicles.  While we are the largest retailer of used vehicles in the U.S., in calendar 20152019, we estimate we sold approximately 5%4.7% of the age 0- to 10-year old vehicles sold in the current comparable store markets in which we operate, and lessa 4.2% increase in these markets from approximately 4.4% in calendar 2018. Our market share is generally the highest in markets in which we have been established for many years. Entering new markets could have a dampening effect on our market share given that our initial market share in new markets is generally much lower than 3%our average. On a nationwide basis, we estimate we sold approximately 3.5% of the age 0- to 10-year old vehicles sold nationwide.in calendar year 2019.     
We believe that our principal competitive advantages in used vehicle retailing include our ability to provide a high degree of customer satisfaction with the car-buying experience by virtue of our low,competitive, no-haggle prices and our customer-friendly sales process; our breadth of selection of the most popular makes and models available on site and via carmax.com and our mobile app;apps; the quality of our vehicles; our proprietary information systems; the transparency and availability of CAF and third-party financing; and the locations of our retail stores.stores; and our commitment to evolving our car-buying experience to meet customers’ changing expectations.  We believe our omni-channel experience reinforces our competitive advantages, and we are currently pivoting to focus on rolling out the most pertinent parts of the experience as quickly and broadly as possible given current customer needs. In addition, we believe our willingness to appraise and purchase a customer’s vehicle, whether or not the customer is buying a car from us, provides a competitive sourcing advantage for retail vehicles.  Our high volume of appraisal purchases supplies not only a large portion of our retail inventory, but also provides the scale that enables us to conduct our own wholesale auctions to dispose of vehicles that do not meet our retail standards.


Our wholesale auctions compete with other automotive auction houses.  In contrast to the highly fragmented used vehicle retail market, the automotive auction market has two primary competitors: Manheim, a subsidiary of Cox Enterprises, and KAR Auction Services, Inc., which together represent an estimated 70% of the North American wholesale car auction market.  These competitors auction vehicles of all ages, while CarMax’s auctions predominantly sell older, higher mileage vehicles. In response to the impacts of COVID-19 subsequent to the end of fiscal 2020, we have been able to quickly move our wholesale auctions to an online platform. We believe our ability to move our auctions online, when necessary, provides us an additional competitive advantage.
CarMax Auto Finance.  CAF operates and is a significant participant in the auto finance sector of the consumer finance market.  This sector is primarily comprised of banks, captive finance divisions of new car manufacturers, credit unions and independent finance companies.  According to industry sources, this sector represented nearlymore than $1 trillion in outstanding receivables as of December 31, 2015.2019.  CAF’s primary competitors are banks and credit unions that offer direct financing to customers purchasing used cars.  For loans originated during the calendar quarter ended December 31, 2015, industry sources ranked CAF 8th in market share for used vehicle loans and 14th in market share for all vehicle loans.    
We believe that CAF’s principal competitive advantage is its strategic position as the primary finance source infor CarMax storescustomers, and that CAF’s primary driver for growth is the growth in CarMax’s retail used unit sales.  We periodically test different credit offers and closely monitor acceptance rates and the effect on sales to assess market competitiveness.  We also monitor 3-day payoffs, as the percentage of customers exercising this option can be an indication of the competitiveness of our offer.
Products and Services
Retail Merchandising.  We offer customers a broad selection of makes and models of used vehicles, including both domestic, imported and importedluxury vehicles, at competitive prices.  Our focus is vehicles that are 0 to 10 years old; these vehicles generally range in price from $12,000$11,000 to $35,000.$36,000.  The mix of our used vehicle inventory by make, model and age will vary from time to time, depending on consumer preferences, seasonality and market pricing and availability.


Wholesale Auctions.  The typical vehicle sold at our wholesale auctions is approximately 10 years old and has more than 100,000 miles.  We provide condition disclosures on each vehicle, including those for vehicles with major mechanical issues, possible frame or flood damage, branded titles, salvage history and unknown true mileage.  Professional, licensed auctioneers conduct our auctions.  Dealers pay a fee to us based on the sales price of the vehicles they purchase.  Our auctions are generally held on a weekly or bi-weekly basis. 
 
Extended Protection Plans.  At  In conjunction with the timesale of sale,a vehicle, we offer customers EPP products.  We receive revenue for selling these plans on behalf of unrelated third parties, who are the primary obligors.  We have no contractual liability to customers for claims under these agreements.  The ESPs we currently offer on all used retail vehicles provide coverage up to 60 months (subject to mileage limitations).  GAP covers the customer for the term of their finance contract.  AllThe EPPs that we sell (other than manufacturer programs on new car sales) have been designed to our specifications and are administered by the third parties through private-label arrangements.  Periodically, we may receive additional revenueprofit-sharing revenues based upon the level of underwriting profitsperformance of the ESP policies administered by third parties who administer the products. parties. As of February 29, 2020, our third-party ESP providers included Assurant, Inc., CNA National Warranty Corporation and Fidelity Warranty Services, Inc. Our third-party GAP provider as of February 29, 2020 was Safe-Guard Products International LLC.
Reconditioning and Service.  An integral part of our used car consumer offer is the reconditioning process designed to make sure every car meets our internal standards before it can become a CarMax Quality Certified vehicle.  This process includes a comprehensive CarMax Quality Inspectionan inspection of the engine and all major systems.  Based on this inspection, we determine the reconditioning necessary to bring the vehicle up to our internal quality standards.  Many of our stores depend upon nearby, typically larger, CarMax stores for reconditioning, which increases efficiency and reduces overhead.  We perform most routine mechanical and minor body repairs in-house; however, for some reconditioning services, including, but not limited to, services related to manufacturer’s warranties, we engage third parties specializing in those services. CarMax does not have manufacturer authorization to complete recall-related repairs, and some vehicles CarMax sells may have unrepaired safety recalls. However, safety recall information, as reported by the National Highway Traffic Safety Administration, is available on our website, and we review any unrepaired safety recall information with our used vehicle customers before purchase.
In addition, allAll CarMax used car stores provide vehicle repair service, including repairs of vehicles covered by the ESPs we sell. Additionally, we have partnered with third-party providers of auto service and repair. Through these partnerships, we can provide our customers with access to a nationwide network of trusted, quality and fair-priced service and repair locations.
Customer Credit.We offer financing alternatives for retail customers across a wide range of the credit spectrum through CAF and arrangements with several financial institutions.  Vehicles are financed using retail installment contracts secured by the vehicle.  As of February 29, 2016,2020, our third-party finance providers included Ally Financial, American Credit Acceptance, Capital One Auto Finance, Chase Auto Finance, Exeter Finance Corp., Santander Consumer USA, Wells Fargo Dealer Services Ally Financial Inc., Exeter Finance Corp, American Credit Acceptance, Capital One Auto Finance and Westlake Financial Services.  We have no recourse liability for credit losses on retail installment contracts arranged withand held by third-party providers, and we periodically test additional third-party providers.
AllGenerally, credit applications submitted by customers atto CarMax stores are initially reviewed by CAF.CAF using our proprietary underwriting standards. Based on that review, CAF makes financing offers designed to create a loan portfolio that meets our targeted risk profile in the aggregate.  Applications that are declinedCAF declines or conditionally approved by CAFapproves with conditions are generally evaluated by other third-party finance providers.  TheseThird-party providers generally either pay us or are paid a fixed, pre-negotiated fee per contract.  We refer to the providers who generally pay us a fee or to whom no fee is paid as Tier 2 providers and we refer to providers to whom we pay a fee as Tier 3 providers.  We are willing to pay a fee to Tier 3 providers because we believe their participation provides us with incremental sales by enabling customers to secure financing that


they may not otherwise be able to obtain.  All fees either received or paid are pre-negotiated at a fixed amount and do not vary based on the amount financed, the interest rate, the term of the loan or the loan-to-value ratio.  CAF also provides financing for a small percentage of customers who would typically be financed by a Tier 3 provider.provider; however, subsequent to the end of fiscal 2020, we paused our Tier 3 lending in response to the COVID-19 situation.
We do not offer financing to dealers purchasing vehicles at our wholesale auctions.  However, we have made arrangements to have third-party financing available to our auction customers.
Suppliers for Used Vehicles 
We acquire a significant percentage of our retail used vehicle inventory directly from consumers through our appraisal process, as well as through local, regional and online auctions. While in any individual period conditions may vary, over the past 5 fiscal years, 36% to 41% of our retail inventory has been acquired through our appraisal process annually. We also to a lesser extent, acquire used vehicle inventory from wholesalers, franchised and independent dealers and fleet owners, such as leasing companies and rental


companies.  The used vehicle inventory we acquire directly from consumers through our appraisal process helps provide an inventory of makes and models that reflects consumer preferences in each market. 
The supply of late-model used vehicles is influenced by a variety of factors, including the total number of vehicles in operation; the ratevolume of new vehicle sales, which in turn generate used car trade-ins; and the number of used vehicles sold or remarketed through retail channels, wholesale transactions and at automotive auctions.  According to industry sources, there were approximately 260280 million light vehicles in operation in the U.S. as of December 31, 2015.2019.  During calendar year 2015, over2019, it is estimated that approximately 17 million new cars and 4041 million used cars were sold at retail, many of which were accompanied by trade-ins, and nearly 10more than 20 million wholesale vehicles were sold at wholesale auctions.auctions and through other channels.
Based on the large number of vehicles remarketed each year, consumer acceptance of our in-store appraisal process, our experience and success in acquiring vehicles from auctions and other sources, and the large size of the U.S. auction market relative to our needs, we believe that sources of used vehicles will continue to be sufficient to meet our current and future needs.
Seasonality
Historically, our business has been seasonal.  Our stores typically experience their strongest traffic and sales in the spring and summer, quarters.  Sales are typically slowest in the fall quarter.  We typically experiencewith an increase in traffic and sales in February and March, coinciding with federal income tax refund season.refunds. Sales are typically slowest in the fall.  
SystemsTechnology
We leverage a combination of cloud-based and proprietary technologies. Our stores areteams use a “test and learn” approach to iterate and deploy new technology-enabled solutions to our associates and customers. CarMax also has been developing advanced data science and machine learning capabilities to optimize our business as well as customer experience. Our business is supported by proprietary information systemsdigital and mobile technologies that improve theprovide enhanced customer experience while providing tightlyenabling highly integrated automation of all operating functions, including our credit processing and supply chain management.  Buyers and sales consultants are equipped with mobile and centralized tools that allow them to access real-time information system.to better serve our customers. Our proprietary store technology provides our management with real-time information about many aspects of store operations, such as inventory management, pricing, vehicle transfers, wholesale auctions and sales consultant productivity.
Our proprietary centralized inventory management and pricing system tracks each vehicle throughout the sales process and allows us to buy the mix of makes, models, age, mileage and price points tailored to customer buying preferences at each CarMax location.  Leveraging our more than twentytwenty-five years of experience buying and selling millions of used vehicles, our system generates recommended initial retail price points, as well as retail price markdowns for specific vehicles based on algorithms that take into account factors that include sales history, consumer interest and seasonal patterns.  We believe this systematic approach to vehicle pricing allows us to optimize inventory turns, which reduces the depreciation risk inherent in used cars and helps us to achieve our targeted gross profit dollars per unit.  Because of the pricing discipline afforded by our inventory management and pricing system, generally more than 99% of our entire used car inventory offered at retail is sold at retail.
Marketing and Advertising
Our marketing strategies are focused on developing awareness of the advantages of shopping at our stores and on carmax.com and on attracting customers who are already considering buying or selling a vehicle.  We implement theseThese strategies are implemented through botha broad range of media types including, but not limited to, traditional broadcast, digital, search, video on demand and digital methods, including social media.social.  Our carmax.com website and related mobile apps received an average of 25 million monthly visits during fiscal 2020 and are marketing tools for communicating the CarMax consumer offer in detail,detail. They are also sophisticated search engines for finding the right vehicle and sales channels for customers who prefer to initiateconduct part of the shopping and sales process online.  TheOur website and mobile apps also include a variety of other customer service features, including initiation ofthe ability to initiate vehicle transfers, schedule appointments and scheduling appointments.apply for financing pre-approval.  Information on the thousands of cars available in our nationwide inventory is updated several times per day.near real-time.  Our survey data indicates that during fiscal 2016,2020, approximately 88%93% of customers who purchased a vehicle from us had first visited us online.
In 2019 we introduced a new advertising campaign - The Way It Should Be - highlighting the human element that CarMax provides to the car buying and selling experiences.
Associates
On February 29, 2016,2020, we had a total of 22,42927,050 full- and part-time associates, including 16,55722,272 hourly and salaried associates and 5,8724,778 sales associates, who predominantly worked on a commission basis.  We employ additional associates during peak selling seasons.  We believe we have created a unique corporate culture and maintain good employee relations.  No associate is subject to a collective


bargaining agreement.  We focus on developing our associates and providing them with the information and resources


they need to offer exceptional customer service and have been recognized for the success of our efforts by a number of external organizations.
In April 2020, in response to the COVID-19 situation, we announced approximately 15,500 associates have been placed on furlough, effective April 18, 2020. The majority of furloughed associates are employed at stores that are currently closed due to government mandates.
Intellectual Property
Our brand image is a critical element of our business strategy.  Our principalWe rely on trademarks, including CarMaxdomain names, copyrights, trade secrets and the related family of marks, have been registered with the U.S. Patent and Trademark Office.patents to protect our intellectual property.
 
Laws and Regulations
Vehicle Dealer and Other Laws and Regulations.  We operate in a highly regulated industry.  In every state in which we operate, we must obtain licenses and permits to conduct business, including dealer, service, sales and finance licenses issued by state and local regulatory authorities.  A wide range of federal, state and local laws and regulations govern the manner in which we conduct business, including advertising, sales, financing and employment practices.  These laws include consumer protection laws and privacy laws, as well as other laws and regulations applicable to new and used motor vehicle dealers.  These laws also include federal and state wage-hour, anti-discrimination and other employment practices laws.  Our financing activities with customers are subject to federal truth-in-lending, consumer leasing, equal credit opportunity and fair credit reporting laws and regulations, as well as state and local motor vehicle finance, collection, repossession and installment finance laws. Our activities are subject to enforcement by the Federal Trade Commission and other federal and state regulators, and our financing activities are also subject to enforcement by the Consumer Financial Protection Bureau.Bureau (“CFPB”).
The CFPB has supervisory authority over large nonbank auto finance companies, including CarMax’s CAF segment.  The CFPB can use this authority to conduct supervisory examinations to ensure compliance with various federal consumer protection laws. 
Claims arising out of actual or alleged violations of law could be asserted against us by individuals or governmental authorities and could expose us to significant damages or other penalties, including revocation or suspension of the licenses necessary to conduct business and fines.
Additionally, we are subject to laws, regulations, and other governmental actions instituted in response to the COVID-19 outbreak. Among other things, these actions require, in many localities, the closing of stores and wholesale auctions.

Environmental Laws and Regulations.Regulations.  We are subject to a variety of federal, state and local laws and regulations that pertain to the environment.  Our business involves the use, handling and disposal of hazardous materials and wastes, including motor oil, gasoline, solvents, lubricants, paints and other substances.  We are subject to compliance with regulations concerning, among other things, the operation of underground and above-ground gasoline storage tanks, gasoline dispensing equipment, above-ground oil tanks and automotive paint booths.
Financial Information
For financial information on our segments, see Item 6. Selected Financial Data, Item 7. Management’s Discussion and Analysis of Financial Condition and Results of Operations and Item 8. Consolidated Financial Statements and Supplemental Data of this Annual Report on Form 10-K.
AVAILABILITY OF REPORTS AND OTHER INFORMATION


The following items are available free of charge on our website through the “Corporate Governance” link on our investor information home page at investors.carmax.com, shortly after we file them with, or furnish them to, the U.S. Securities and Exchange Commission (the “SEC”): annual reports on Form 10-K, quarterly reports on Form 10-Q, current reports on Form 8-K, proxy statements on Schedule 14A, and any amendments to those reports.  The following documents are also available free of charge on our website: Corporate Governance Guidelines, Code of Business Conduct, and the charters of the Audit, Nominating and Governance, and Compensation and Personnel Committees.  We publish any changes to these documents on our website.  We also promptly disclose reportable waivers of the Code of Business Conduct on our website.  The contents of our website are not, however, part of this report.


Printed copies of these documents are also available to any shareholder, without charge, upon written request to our corporate secretary at the address set forth on the cover page of this report.




Item 1A.  Risk Factors.
We are subject to a variety of risks, the most significant of which are described below.  Our business, sales, results of operations and financial condition could be materially adversely affected by any of these risks.
We operate in

The recent outbreak of COVID-19 will likely have a highly competitiveindustry.  Failure to develop and execute strategies to remain the nation’s preferred retailer of used vehicles and to adapt to the increasing use of the internet to market, buy and sell used vehicles could adversely affectsignificant negative impact on our business, sales, and results of operations.operations and financial condition.

Automotive retailing is a highly competitiveThe global outbreak of COVID-19 has led to severe disruptions in general economic activities, particularly retail operations, as businesses and highly fragmented business.  Our competition includes publiclyfederal, state, and privately owned new and used car dealers and online and mobile sales platforms, as well as millionslocal governments take increasingly broad actions to mitigate this public health crisis. We have experienced significant disruption to our business, both in terms of private individuals.   Competitors buy and sell the same or similar makes of vehicles that we offer in the same or similar markets at competitive prices.  New car dealers in particular, including publicly-traded auto retailers, have increased their sales of used vehicles in recent years.  These new car dealers also leverage their franchise relationships with automotive manufacturers to brand certain used cars as “certified pre-owned,” which could provide those competitors with an advantage over CarMax.   
Somedisruption of our competitors have announced plans for rapid expansion, including into markets with CarMax locations,operations and some of them have begun to execute those plans.  Some of our competitors have also replicated or attempted to replicate portions of the consumer offer that we pioneered when we opened our first used car store in 1993, including our use of low, no-haggle prices and our commitment to buy a customer’s vehicle even if they do not purchase one from us. 
The increasing use of the internet to market, buy and sell used vehicles and to provide vehicle financing could have a material adverse effect on overall economic conditions. We have closed or limited operations at many of our salesretail and resultswholesale locations since the beginning of operations.  The increasing online availabilitythe outbreak and the ultimate scope and duration of these closures is not known. For stores that remain open, consumer demand has deteriorated. These conditions will significantly negatively impact all aspects of our business, including used vehicle information,sales operations, wholesale vehicle auctions, used vehicle financing, extended protection plan sales, inventory acquisition, and retail service. The unexpected deterioration in economic conditions may also lead to future credit losses in our portfolio of auto loans receivable that are not incorporated in the existing allowance for loan losses. Our business is also dependent on the continued health and productivity of our associates, including pricing information, could make it more difficult for us to differentiate our customer offering from competitors’ offerings, could result in lower-than-expected retail margins,store, region and corporate management teams, throughout this crisis. Individually and collectively, the consequences of the COVID-19 outbreak could have a material adverse effect on our business, sales, and results of operations. In addition,operations and financial condition.
Additionally, our competitive standing is affectedliquidity could be negatively impacted if these conditions continue for a significant period of time and we may be required to pursue additional sources of financing to obtain working capital, maintain appropriate inventory levels, support the origination of auto loans receivable, and meet our financial obligations. Currently capital and credit markets have been disrupted by companies, including search enginesthe crisis and online classified sites, that are not direct competitors but that may direct on-line traffic to the websites of competing automotive retailers.  The increasing activities of these companies could make it more difficult for carmax.com to attract traffic.  These companies could also make it more difficult for CarMax to otherwise market its vehicles online.
The increasing use of the internet to facilitate consumers’ sales or trade-ins of their current vehicles could have a material adverse effect on our ability to source vehicles through our appraisal process, which in turn could have a material adverse effectobtain any required financing is not guaranteed and largely dependent upon evolving market conditions and other factors. Depending on our vehicle acquisition costs and results of operations.  For example, certain websites provide on-line appraisal tools to consumers that generate offers and facilitate purchases by dealers other than CarMax. 
In addition to the direct competition and increasing usecontinued impact of the internet described above, there are companies that sell software solutionscrisis, further actions may be required to newimprove the Company's cash position and used car dealerscapital structure.
The extent to enable those dealers to, among other things, more efficiently source and price inventory.  Although these companies do not compete with CarMax,which the increasing use of such products by dealers who compete with CarMax could reduce the relative competitive advantage of CarMax’s internally developed proprietary systems.
If we fail to respond effectively to competitive pressures or to changes in the used vehicle marketplace, it could have a material adverse effect onCOVID-19 outbreak ultimately impacts our business, sales, and results of operations.
Our CAF segment is subjectoperations and financial condition will depend on future developments, which are highly uncertain and cannot be predicted, including, but not limited to, competition from various financial institutions, including banksthe duration and credit unions, which provide vehicle financingspread of the outbreak, its severity, the actions to consumers.  Ifcontain the virus or treat its impact, and how quickly and to what extent normal economic and operating conditions can resume. Even after the COVID-19 outbreak has subsided, we were unablemay continue to continue providing competitive finance offersexperience significant impacts to our customers through CAF, it could result in a greater percentage of sales financed through our third-party financing providers, which financings are generally less profitable to CarMax.  In addition, we believe that CAF allows us to capture additional sales.  Accordingly, if CAF was unable to continue making competitive finance offers to our customers, it could have a material adverse effect on our business sales and results of operations.
CarMax was founded on the fundamental principle of integrity.  Failure to maintain a reputation of integrity and to otherwise maintain and enhance our brand could adversely affect ourbusiness, sales and results of operations.
Our reputation as a companyresult of its global economic impact, including any economic downturn or recession that is founded on the fundamental principle of integrity is critical to our success. Our reputation as a retailer offering low, no-haggle prices, a broad selection of CarMax Quality Certified used vehicles and superior customer service is also critical to our success.  If we fail to maintain the high standards on which our reputation is built,has occurred or if an event occurs that damages this reputation, it could adversely affect consumer demand and have a material adverse effect on our business, sales and results of operations.  Such an event could include an isolated incident at a single store, particularly if such incident results in adverse publicity, governmental investigations, or litigation and could involve, among other things, our sales process, our provision


of financing, our reconditioning process, or our treatment of customers.  Even the perception of a decreasemay occur in the quality of our brand could impact results. 
The growing use of social media increases the speed with which information and opinions can be shared and thus the speed with which reputation can be affected.  We monitor social media and attempt to address customer concerns, provide accurate information and protect our reputation, but there can be no guarantee that our efforts will succeed.  If we fail to correct or mitigate misinformation or negative information, including information spread through social media or traditional media channels, about the vehicles we offer, our customer experience, or any aspect of our brand, it could have a material adverse effect on our business, sales and results of operations.future.
The automotive retail industry in general and our business in particular are sensitive to economic conditions.  These conditions could adversely affect our business, sales, results of operations and financial condition.
We are subject to national and regional U.S. economic conditions.  These conditions include, but are not limited to, recession, inflation, interest rates, unemployment levels, the state of the housing market, gasoline prices, consumer credit availability, consumer credit delinquency and loss rates, personal discretionary spending levels, and consumer sentiment about the economy in general. These conditions and the economy in general could be affected by significant national or international events such as a global health crisis, like COVID-19, and acts of terrorism.  When these economic conditions worsen or stagnate, it can have a material adverse effect on consumer demand for vehicles generally, including the used vehicles that we sell, and thedemand from particular consumer categories or demand for particular vehicle types. It can also negatively impact availability of consumer credit to finance vehicle purchases.purchases for all or certain categories of consumers.  This could result in lower sales, decreased margins on units sold, and decreased profits for our CAF segment. Worsening or stagnating economic conditions can also have a material adverse effect on the supply of late-model used vehicles, as automotive manufacturers produce fewer new vehicles and consumers retain their current vehicles for longer periods of time. This could result in increased costs to acquire used vehicle inventory and decreased margins on units sold.

Any significant change or deterioration in economic conditions could have a material adverse effect on our business, sales, results of operations and financial condition.
Our business is dependent upon capital to operate, fund growth and to support the activities of our CAFsegment.  Changes in capital and credit markets could adversely affect ourbusiness, sales, results of operations and financial condition.
Changes in the availability or cost of capital and working capital financing, including the long-term financing to support the expansion of our geographic expansion,store base and sales growth in existing stores, could adversely affect sales, operating strategies and store growth.  Although, in recent years, internally generated cash flows have recently been sufficient to maintain our operations and fund geographic expansion,our growth, there can be no assurance that we will continue to generate sufficient cash flows sufficient to fund growth.for these purposes.  Failure to do so—or our decision to put our cash to other uses—would make us more dependent on external sources of financing to fund our geographic expansion.growth.
Changes in the availability or cost of the long-term financing to support the origination of auto loan receivablesloans receivable through CAF could adversely affect sales and results of operations.  We use a securitization program to fund substantially allthe majority of the auto loan receivablesloans


receivable originated by CAF.  Changes in the condition of the asset-backed securitization market could lead us to incur higher costs to access funds in this market or require us to seek alternative means to finance CAF’s loan originations.  In the event that this market ceased to exist and there were no immediate alternative funding sources available, we might be forced to curtail our lending practices for some period of time.  The impact of reducing or curtailing CAF’s loan originations could have a material adverse effect on our business, sales and results of operations.
Our revolving credit facility, term loan, senior unsecured notes and certain securitization and sale-leaseback agreements contain covenants and performance triggers.  Any failure to comply with these covenants or performance triggers could have a material adverse effect on our business, results of operations and financial condition.
Disruptions in the capital and credit markets could adversely affect our ability to draw on our revolving credit facility.  If our ability to secure funds from the facility were significantly impaired, our access to working capital would be impacted, our ability to maintain appropriate inventory levels could be affected and these conditions—especially if coupled with a failure to generate significant cash flows—could have a material adverse effect on our business, sales, results of operations and financial condition.
We rely on third-party financing providersoperate in a highly competitiveindustry.  Failure to develop and execute strategies to remain the nation’s preferred retailer of used vehicles and to adapt to the increasing use of the internet to market, buy, sell and finance a significant portion of used vehicles could adversely affectour customers’ vehicle purchases.  Accordingly, ourbusiness, sales and results of operations are partially dependentoperations.
Automotive retailing is a highly competitive and highly fragmented business.  Our competition includes publicly and privately owned new and used car dealers and online and mobile sales platforms, as well as millions of private individuals.   Competitors buy and sell the same or similar makes of vehicles that we offer in the same or similar markets at competitive prices.  New car dealers leverage their franchise relationships with automotive manufacturers to brand certain used cars as “certified pre-owned,” which could provide those competitors with an advantage over CarMax.   
Retail Competition.  Some of our competitors have replicated or attempted to replicate portions of the consumer offer that we pioneered when we opened our first used car store in 1993, including our use of competitive, no-haggle prices and our commitment to buy a customer’s vehicle even if they do not purchase one from us.
Competitors using online focused business models, both for direct sales and consumer-to-consumer facilitation, could materially impact our business model. The online availability of used vehicle information, including pricing information, could make it more difficult for us to differentiate our customer offering from competitors’ offerings, could result in lower-than-expected retail margins, and could have a material adverse effect on the actionsour business, sales and results of these third parties.
We provide financingoperations. If we fail to qualified customers through CAF and a number of third-party financing providers.  If one or more of these third-party providers cease to provide financingrespond effectively to our customers, provide financing to fewer customers or no longer provide financing on competitive terms,retail competitors, it could have a material adverse effect on our business, sales and results of operations.  Additionally,


Online Facilitation. In addition, our competitive standing is affected by companies, including search engines and online classified sites, that are not direct competitors but that may direct online traffic to the websites of competing automotive retailers.  The increasing activities of these companies could make it more difficult for carmax.com to attract traffic.  These companies could also make it more difficult for CarMax to otherwise market its vehicles online.
ifThe increasing use of the internet to facilitate consumers’ sales or trade-ins of their current vehicles could have a material adverse effect on our ability to source vehicles through our appraisal process, which in turn could have a material adverse effect on our vehicle acquisition costs and results of operations.  For example, online appraisal tools are available to consumers that generate offers and facilitate purchases by dealers other than CarMax. 
In addition, there are companies that sell software and data solutions to new and used car dealers to enable those dealers to, among other things, more efficiently source and price inventory.  Although these companies do not compete with CarMax, the increasing use of such products by dealers who compete with CarMax could reduce the relative competitive advantage of CarMax’s internally developed proprietary systems.
If we fail to respond effectively to competitive pressures or to changes in the used vehicle marketplace, it could have a material adverse effect on our business, sales and results of operations.
CAF Competition.  Our CAF segment is subject to competition from various financial institutions, including banks and credit unions, which provide vehicle financing to consumers.  If we were unable to replace the current third-party providers upon the occurrence of one or more of the foregoing events,continue providing competitive finance offers to our customers through CAF, it could result in a greater percentage of sales financed through our third-party finance providers, which are generally less profitable to CarMax, or through other outside financing sources.  Moreover, if CAF competitors are able to attract potential customers before they visit CarMax, whether through competitive finance offers or ease of customer experience, they may be directed to retail options other than CarMax.  Accordingly, if CAF was unable to continue making competitive finance


offers to our customers, or our finance competitors are able to successfully attract and redirect a disproportionate number of our potential customers, it could have a material adverse effect on our business, sales and results of operations.
Evolving Marketplace.  The marketplace for used vehicles may be impacted by the significant, and likely accelerating, changes to the broader automotive industry. Technological changes, including the development of autonomous vehicles, new products and services, new business models and new methods of travel could reduce automotive retail demand or disrupt our current business model. If we fail to respond effectively to the evolving marketplace, it could have a material adverse effect on our business, sales and results of operations.
CarMax was founded on the fundamental principle of integrity.  Failure to maintain a reputation of integrity and to otherwise maintain and enhance our brand could adversely affect ourbusiness, sales and results of operations.
Our reputation as a company that is founded on the fundamental principle of integrity is critical to our success. Our reputation as a retailer offering competitive, no-haggle prices, a broad selection of CarMax Quality Certified used vehicles and superior customer service is also critical to our success.  If we fail to maintain the high standards on which our reputation is built, or if an event occurs that damages this reputation, it could adversely affect consumer demand and have a material adverse effect on our business, sales and results of operations.  Such an event could include an isolated incident at a single store, particularly if such incident results in adverse publicity, governmental investigations, or litigation and could involve, among other things, our sales process, our provision of financing, our reconditioning process, or our treatment of customers.  Even the perception of a decrease in the quality of our brand could impact results. 
The use of social media increases the speed with which information and opinions can be shared and thus the speed with which reputation can be affected.  We monitor social media and attempt to address customer concerns, provide accurate information and protect our reputation, but there can be no guarantee that our efforts will succeed.  If we fail to correct or mitigate misinformation or negative information, including information spread through social media or traditional media channels, about the vehicles we offer, our customer experience, or any aspect of our brand, it could have a material adverse effect on our business, sales and results of operations.
Our failure to realize the benefits associated with our omni-channel initiatives could have a material adverse effect on our business, sales and results of operations.
We relyannounced the rollout of a new omni-channel experience in December 2018, and by the end of fiscal 2020, our omni-channel experience was available to more than 60% of customers. For our remaining markets, we are pivoting to focus on third-party providersrolling out the most pertinent parts of the experience as quickly and broadly as possible given current customer needs. If we fail to supply EPP productscomplete this rollout, if we are inefficient in implementing this rollout or if we are unable to our customers. Accordingly, our sales and results of operations are partially dependent oncapture the actions of these third-parties.
We receive revenue for selling EPP products on behalf of unrelated third-parties, who are the primary obligors. The third partiesbenefits that provide ESPs are The Warranty Group, CNA National Warranty Corporation and Fidelity Warranty Services. The third party that provides GAP products is Safe-Guard Products International LLC. If one or more of these third-party providers cease to provide EPP products, make changes to their products or no longer provide their products on competitive terms,we expect from this rollout, it could have a material adverse effect on our business, sales and results of operations. Additionally, if we were unable to replace the current third-party providers upon the occurrence of one or more of the foregoing events, it could also have a material adverse effect onWe must anticipate and meet our customers’ expectations in an evolving retail industry. Our business, sales and results of operations.operations may be negatively affected if we fail to provide a high quality and consistent customer experience, regardless of sales channel, if our omni-channel experience does not meet customer expectations, or if we are unable to attract, retain and manage the personnel at various levels who have the necessary skills and experience we need to implement our omni-channel initiatives.


Our success depends upon the continued contributions of ourmore than 22,000 associates.
 
In April 2020, in response to the COVID-19 situation, we announced approximately 15,500 associates have been placed on furlough, effective April 18, 2020.  Our associates are the driving force behind our success.  We believe that one of the things that sets CarMax apart is a culture centered on valuing all associates.  If we fail to maintain our culture while responding to the COVID-19 situation or in the aftermath of recovery and reintegration of furloughed associates, it could have a material adverse effect on our business, sales and results of operations.

In addition, our response to COVID-19 as well as our strategic initiatives require management, employees and contractors to adapt and learn new skills and capabilities. Our failure to maintain this culture or to continue recruiting, developing and retaining the associates that drive our success could have a material adverse effect on our business, sales and results of operations.  Our

In response to COVID-19, we have instituted a hiring freeze. Once that freeze is lifted, we will need to recruit new associates and our ability to recruit associates while controlling related costs is subject to numerous external and internal factors, including unemployment levels, prevailing wage rates, our growth plans, changes in employment legislation, and competition for qualified employees in the industry and regions in which we operate and for qualified service technicians in particular.  Our ability to recruit associates while controlling related costs is also subject to our ability to maintain positive associate relations.  If we are unable to do so, or


if, despite our efforts, we become subject to successful unionization efforts, it could increase costs, limit our ability to respond to competitive threats and have a material adverse effect on our business, sales and results of operations.
 
Our response to COVID-19 and our ongoing success also dependsdepend upon the continued contributions of our store, region and corporate management teams.  Consequently, the loss of the services of any of these associates could have a material adverse effect on our business, sales and results of operations.  In addition, an inability to build our management bench strength to support store growth could have a material adverse effect on our business, sales and results of operations.
We collect sensitive confidential information from our customers.  A breach of this confidentiality, whether due to a cyber-securitycybersecurity or other incident, could result in harm to our customers and damage to our brand.
We collect, process and retain sensitive and confidential customer information in the normal course of business and may share that information with our third-party service providers.  This information includes the information customers provide when purchasing a vehicle and applying for vehicle financing.  We also collect, process and retain sensitive and confidential associate information in the normal course of business and may share that information with our third-party service providers.  Although we have taken measures designed to safeguard such information and have received assurances from our third-party providers, our facilities and systems, and those of third-party providers, could be vulnerable to external or internal security breaches, acts of vandalism, computer viruses, misplaced or lost data, programming or human errors or other similar events.  Numerous national retailers have disclosed security breaches involving sophisticated cyber-attacks that were not recognized or detected until after such retailers had been affected, notwithstanding the preventive measures such retailers had in place.  Any security breach involving the misappropriation, loss or other unauthorized disclosure of confidential customer or associate information, whether experienced by us or by our third-party service providers, and whether due to an external cyber-securitycybersecurity incident, a programming error, or other cause, could damage our reputation, expose us to mitigation costs and the risks of private litigation and government enforcement, disrupt our business and otherwise have a material adverse effect on our business, sales and results of operations.  In addition, our failure to respond quickly and appropriately to such a security breach could exacerbate the consequences of the breach.
Our business is sensitive to changes in the prices of new and used vehicles.
Any significant changes in retail prices for new and used vehicles could have a material adverse effect on our sales and results of operations.  For example, if retail prices for used vehicles rise relative to retail prices for new vehicles, it could make buying a new vehicle more attractive to our customers than buying a used vehicle, which could have a material adverse effect on sales and results of operations and could result in decreased used margins.  Manufacturer incentives could contribute to narrowing this price gap.  In addition, any significant changes in wholesale prices for used vehicles could have a material adverse effect on our results of operations by reducing wholesale margins.

We may experience greater credit losses in CAF’s portfolio of auto loans receivable than anticipated.

We are exposed to the risk that our customers who finance their purchases through CAF will be unable or unwilling to repay their loans according to their terms and that the vehicle collateral securing the payment of their loans may not be sufficient to ensure full repayment. Credit losses are inherent in CAF’s business and could have a material adverse effect on our results of operations.
We make various assumptions and judgments about CAF’s portfolio of auto loans receivable and provide an allowance for loan losses based on a number of factors. Although management will establish an allowance for loan losses it believes is appropriate, this allowance may not be adequate. For example, when economic conditions deteriorate unexpectedly, such as in connection with the COVID-19 outbreak, additional loan losses not incorporated in the existing allowance for loan losses may occur. Losses in excess of the existing allowance for loan losses could have a material adverse effect on our business, results of operations and financial condition.
Our business is dependent upon access to vehicle inventory.  ObstaclesA failure to expeditiously liquidate that inventory—or obstacles to acquiring inventory—whether because of supply, competition, or other factors—or a failure to expeditiously liquidate that inventoryfactors could have a material adverse effect on our business, sales and results of operations.
Used vehicle inventory is subject to depreciation risk.  Accordingly, if we develop excess inventory, the inability to liquidate such inventory at prices that allow us to meet margin targets or to recover our costs could have a material adverse effect on our results of operations. 
A reduction in the availability of, or access to, sources of inventory could have a material adverse effect on our business, sales and results of operations.  Although the supply of late-model used vehicles has been increasing, there can be no assurance that this trend will continue or that it will benefit CarMax.


We source a significant percentage of our vehicles though our appraisal process and these vehicles are generally more profitable for CarMax.  Accordingly, if we fail to adjust appraisal offers to stay in line with broader market trade-in offer trends, or fail to recognize those trends, it could adversely affect our ability to acquire inventory.  It could also force us to purchase a greater percentage of our inventory from third-party auctions, which is generally less profitable for CarMax.  Our ability to source vehicles through our appraisal process could also be affected by competition, both from new and used car dealers directly and through third-party websitesthird parties driving appraisal traffic to those dealers.  See the risk factor above titled “We operate in a highly competitiveindustry” for discussion of this risk.  Our ability to source vehicles from third-party auctions could be affected by an increase in the number of closed auctions that are open only to new car dealers who have franchise relationships with automotive manufacturers.
UsedWe rely on third-party finance providers to finance a significant portion of our customers’ vehicle inventory is subjectpurchases.  Accordingly, our sales and results of operations are partially dependent on the actions of these third parties.

We provide financing to depreciation risk.  Accordingly, if we develop excess inventory, the inabilityqualified customers through CAF and a number of third-party finance providers.  If one or more of these third-party providers cease to liquidate such inventory at prices that allow usprovide financing to meet margin targetsour customers, provide financing to fewer customers or to recover our costsno longer provide financing on competitive terms, it could have a material adverse effect on our business, sales and results of operations.  Additionally, if we were unable to replace the current third-party providers upon the occurrence of one or more of the foregoing events, it could also have a material adverse effect on our business, sales and results of operations.

We rely on third-party providers to supply EPP products to our customers. Accordingly, our sales and results of operations are partially dependent on the actions of these third-parties.

We receive revenue for selling EPP products on behalf of unrelated third-parties, who are the primary obligors. If one or more of these third-party providers cease to provide EPP products, make changes to their products or no longer provide their products on competitive terms, it could have a material adverse effect on our business, sales and results of operations. Additionally, if we were unable to replace the current third-party providers upon the occurrence of one or more of the foregoing events, it could also have a material adverse effect on our business, sales and results of operations.

We operate in a highly regulated industry and are subject to a wide range of federal, state and local laws and regulations.  Changes in these laws and regulations, or our failure to comply, could have a material adverse effect on our business, sales, results of operations and financial condition.
 
We are subject to a wide range of federal, state and local laws and regulations.regulations, as well as changes in these laws and regulations and the manner in which they are interpreted or applied.  Our sale of used vehicles is subject to state and local licensing requirements, federal and state laws regulating vehicle advertising, and state laws regulating vehicle sales and service.  Our provision of vehicle financing is subject to federal and state laws regulating the provision of consumer finance.  Our facilities and business operations are subject to laws and regulations relating to environmental protection and health and safety.  In addition to these laws and regulations that apply specifically to our business, we are also subject to laws and regulations affecting public companies and large employers generally, including privacy laws and federal employment practices, securities and tax laws.  For additional discussion of these laws and regulations, see the section of this Form 10-K titled “Business Laws and Regulations.
The violation of any of these laws or regulations could result in administrative, civil or criminal penalties or in a cease-and-desist order against our business operations, any of which could damage our reputation and have a material adverse effect on our business, sales and results of operations.  We have incurred and will continue to incur capital and operating expenses and other costs to comply with these laws and regulations. 
Recent federal legislative and regulatory initiatives and reforms may result in an increase in expenses or a decrease in revenues, which could have a material adverse effect on our results of operations.  For example, the Dodd-Frank Wall Street Reform and Consumer Protection Act of 2010 (the “Dodd-Frank Act”) regulates, among other things, the provision of consumer financing.  The Dodd-Frank Act established a new federal agency, the Consumer Financial Protection Bureau (“CFPB”), with broad regulatory powers over consumer financial products and activities.  In August 2015, the CFPB’s supervisory authority over large nonbank auto finance companies, including CarMax’s CAF segment, became effective.  We expect that the CFPB will use this authority to conduct supervisory examinations of nonbank auto finance companies to ensure compliance with various federal consumer protection laws.  The evolving regulatory environment in the wake of the continued implementation of the Dodd-Frank Act and the expansion of the CFPB’s authority may increase the cost of regulatory compliance or result in changes to business practices that could have a material adverse effect on our results of operations.
Current federal labor policy could lead to increased unionization efforts, which could increase labor costs, disrupt store operations, and have a material adverse effect on our business, sales and results of operations.
Private plaintiffs and federal, state and local regulatory and law enforcement authorities continue to scrutinize advertising, sales, financing and insurance activities in the sale and leasing of motor vehicles.  If, as a result, other automotive retailers adopt more transparent, consumer-oriented business practices, our differentiation versus those retailers could be reduced.  See the risk factor titled “We operate in a highly competitiveindustry” for discussion of this risk.


We are a growth retailer.  Our failure to manage our growth and the related challenges could have a material adverse effect on our business, salesand results of operations.
Our business strategy includesgrowth is dependent on the success of our omni-channel experience as well as on opening stores in new and existing markets and implementing new initiatives to elevatecontinued sales growth in our existing stores. The omni-channel rollout and the experience of our customers. The expansion of our store base places significant demands on our management team, our associates and our information systems.  If we fail to effectively or efficiently manage our growth, it could have a material adverse effect on our business, sales and results of operations.  Sales growth in our existing stores requires that we continue to effectively execute our business strategies and implement new and ongoing initiatives to elevate the experience of our customers. See the risk factor above titled “Our failure to realize the benefits associated with our omni-channel initiatives could have a material adverse effect on our business, sales and results of operations” for more discussion of this risk. The expansion of our store base and implementation of new initiatives also requires us to recruit and retain the associates necessary to support that expansion.  See the risk factor above titled “Our success depends upon thecontinued contributions of our more than22,000associates” for discussion of this risk.  The expansion of our store base also requires real estate.  Our inability to acquire or lease suitable real estate at favorable terms could limit our expansion and could have a material adverse effect on our business and results of operations.

If

Subsequent to the end of fiscal 2020, we are forced to curtail or stop growthpaused our store expansion strategy and the implementation of certain of our customer experience initiatives in recognition of the potential impact of the COVID-19 health crisis on our business and financial condition. While the ultimate duration and impact of this pause is unknown, it could have a material adverse effect on our business, sales and results of operations.
We rely on sophisticated information systems to run our business.  The failure of these systems, or the inability to enhance our capabilities,could have a material adverse effect on our business, sales and results of operations.
Our business is dependent upon the integrity and efficient operation of our information systems.  In particular, we rely on our information systems to manage sales, inventory, our customer-facing websites and applications (carmax.com, CarMax mobile apps, and carmaxauctions.com), consumer financing and customer information.  The failure of these systems to perform as designed, the failure to maintain or update these systems as necessary, or the inability to enhance our information technology capabilities, could disrupt our business operations and have a material adverse effect on our sales and results of operations. 
In addition, despiteDespite our ongoing efforts to maintain and enhance the integrity and security of these systems, we could be subjected to attacks by hackers, including denial-of-service attacks directed at our websites or other system breaches or malfunctions due to associate error or misconduct or other disruptions.  Such incidents could disrupt our business and have a material adverse effect on sales and results of operations.  See the risk factor above titled “We collect sensitive confidential information from our customers” for the risks associated with a breach of confidential customer or associate information.
In addition, COVID-19 may have an adverse impact on our information technology systems, including telecommuting issues associated with certain associates working remotely or an increase in online transactions due to disruptions or closures of our retail store operations that overburdens our existing information technology systems.
We rely on third-party vendors for key components of our business.
Many components of our business, including data management, key operational processes and critical customer systems are provided by third parties. We carefully select our third-party vendors, but we do not control their actions. If our vendors fail to perform as we expect, our operations and reputation could suffer if the failure harms the vendors’ ability to serve us and our customers. One or more of these third-party vendors may experience financial distress, staffing shortages or liquidity challenges, file for bankruptcy protection, go out of business, or suffer disruptions in their business due to the COVID-19 outbreak. The use of third-party vendors represents an unavoidable inherent risk to our company that could have a material adverse effect on our business, sales and results of operations.
We are subject to numerousvarious legal proceedings.  If the outcomes of these proceedings are adverse to CarMax, it couldhave a material adverse effect on our business, results of operations and financial condition.
We are subject to various litigation matters from time to time, which could have a material adverse effect on our business, results of operations and financial condition.  Claims arising out of actual or alleged violations of law could be asserted against us by individuals, either individually or through class actions, or by governmental entities in civil or criminal investigations and proceedings.  These claims could be asserted under a variety of laws including, but not limited to, consumer finance laws, consumer protection laws, intellectual property laws, privacy laws, labor and employment laws, securities laws and employee benefit laws.  These actions could expose us to adverse publicity and to substantial monetary damages and legal defense costs, injunctive relief and criminal and civil fines and penalties including, but not limited to, suspension or revocation of licenses to conduct business.
Our business is sensitive to conditions affecting automotive manufacturers, including manufacturer recalls.
Adverse conditions affecting one or more automotive manufacturers could have a material adverse effect on our sales and results of operations and could impact the supply of vehicles, including the supply of late-model used vehicles.  In addition, manufacturer recalls are a common occurrence thatoccurrence. Because we do not have accelerated in frequencymanufacturer authorization to complete recall-related repairs, some vehicles we sell may have unrepaired safety recalls. Such recalls, and scope in recent years.  Recallsour lack of authorization to make recall-related repairs, could adversely affect used vehicle sales or valuations, could cause us to temporarily remove vehicles from inventory, could force us to incur increased costs and could expose us to litigation and adverse publicity related to the sale of recalled vehicles, which could have a material adverse effect on our business, sales and results of operations.


Our failure to realize the benefits associated with our strategic investments could have a material adverse effect on our business, sales and results of operations and we may incur impairment losses on our strategic investments in equity securities.

From time to time, CarMax makes strategic investments and we currently hold non-controlling investments in the equity securities of a number of companies. For example, in January 2020, we announced that we were partnering with, and investing $50 million in Edmunds for a minority stake in the company. We may encounter difficulties in managing strategic investments and in assimilating new capabilities to meet the future needs of our business. Furthermore, we may not realize all of the anticipated benefits of these investments, or the realized benefits may be significantly delayed. While our evaluation of any potential transaction includes business, legal, and financial due diligence with the goal of identifying and evaluating the material risks involved, our due diligence reviews may not identify all of the issues necessary to accurately estimate the cost and potential benefits and risks of a particular investment.

Additionally, under GAAP, if any investment’s fair value declines below its carrying value, we will need to record an impairment loss in the applicable fiscal period. As a result, we may incur expenses related to the impairment of existing or future equity investments. Any such impairment charge could have a material adverse effect on our business, financial condition and results of operations.

Our results of operations and financial condition are subject to management’s accounting judgments and estimates, as well as changes in accounting policies.
The preparation of our financial statements requires us to make estimates and assumptions affecting the reported amounts of CarMax’s assets, liabilities, revenues, expenses and earnings. If these estimates or assumptions are incorrect, it could have a material adverse effect on our results of operations or financial condition. We have identified several accounting policies as being “critical” to the fair presentation of our financial condition and results of operations because they involve major aspects of our business and require us to make judgments about matters that are inherently uncertain.  These policies are described in Item 7.


Management’s Discussion and Analysis of Financial Condition and Results of Operations, and the notes to consolidated financial statements included in Item 8. Consolidated Financial Statements and Supplementary Data.
The implementation of new accounting requirements or other changes to U.S. generally accepted accounting principles could have a material adverse effect on our reported results of operations and financial condition.
Our business isThe market price of our common stock may be volatile and could expose us to securities class action litigation.
The price of our common stock may be subject to seasonal fluctuations.
We generally realize a higher proportionwide fluctuations based upon our operating results, general economic and market conditions, general trends and prospects for our industry, announcements by our competitors and other factors. In addition, the market price of revenue and operating profit during the first and second fiscal quarters.  If conditions arise that impair vehicle sales during the first or second fiscal quarters, these conditionsour common stock may also be affected by whether we meet analysts’ expectations. Failure to meet such expectations could have a disproportionately largematerial adverse effect on the price of our common stock. Following periods of volatility in the market price of a company’s securities, securities class action litigation may be initiated. If similar litigation were instituted against us, it could result in substantial costs and a diversion of our attention and resources, which could have a material adverse effect on our annualbusiness.
We may not be able to adequately protect our intellectual property, which could adversely affect our business, sales, results of operations.operations and financial condition.
Protecting our intellectual property (including patents, trademarks, copyrights, confidential information and trade secrets) is integral to our business. The failure to protect our intellectual property, including from unauthorized uses, can erode consumer trust and our brand value and have a material adverse effect on our business.
Our business is sensitive to weather events.
The occurrence of severe weather events, such as rain, hail, snow, wind, storms, hurricanes, extended periods of unusually cold weather or natural disasters, could cause store closures or affect the timing of consumer demand, either of which could adversely affect consumer traffic and could have a material adverse effect on our sales and results of operations in a given period.
We are subject to local conditions in the geographic areas in which we are concentrated.
Our performance is subject to local economic, competitive and other conditions prevailing in geographic areas where we operate.  Since a large portion of our sales is generated in the Southeastern U.S., California, Texas and Washington, D.C./Baltimore, our results of operations depend substantially on general economic conditions and consumer spending habits in these markets.  In


the event that any of these geographic areas experience a downturn in economic conditions, it could have a material adverse effect on our business, sales and results of operations.

Item 1B.  Unresolved Staff Comments.
None.
Item 2.  Properties.
We generally conduct our retail vehicle operations primarily in two formats – production and non-production stores.  Production stores are those locations at which vehicle reconditioning is performed.  Production stores have more service bays and require additional space for reconditioning activities and, therefore, are generally larger than non-production stores.  In determining whether to construct a production or a non-production store on a given site, we take several factors into account, including the anticipated long-term regional reconditioning needs and the available acreage of the sites in that market.  As a result, some stores that are constructed to accommodate reconditioning activities may initially be operated as non-production stores until we expand our presence in that market.  As of February 29, 2016, we operated 85We also have production stores and 73 non-production stores.  Production stores are generally on 10 to 25 acres, but a few range from 25 to 35 acres, and non-production stores are generally on 4 to 12 acres.that operate in Metropolitan Statistical Areas (“MSAs”) of less than 600,000 people, which we define as small markets. Some of these stores also have a smaller footprint compared with our stores in larger markets.
We have recently incorporated small format stores into our future store opening plans.  These stores are located in smaller markets or areas where the sales opportunity is below that of mid-sized and large markets. They are generally located on 3 to 7 acres, although small format stores with production capabilities may be somewhat larger.  As of February USED CAR STORES BY FORMAT AS OF FEBRUARY 29, 2016, we had 10 small format stores.2020

 Production StoresNon-production Stores
Store count102114
Store location sizegenerally 10 - 25 acresgenerally 4 - 12 acres
Stores located in small MSAs1141

As of February 29, 2016,2020, we operated 6774 wholesale auctions, most of which were located at production stores.  Stores at which auctions are conducted generally have additional space to store wholesale inventory.  




USED CAR STORESBY STATE AS OF FEBRUARY 29, 20162020
StateCount StateCountCount StateCount
Alabama3
 Nebraska1
5
 Missouri3
Arizona3
 Nevada3
4
 Nebraska1
California18
 New Jersey1
27
 Nevada4
Colorado5
 New Mexico1
6
 New Hampshire1
Connecticut2
 New York1
3
 New Jersey2
Delaware1
 North Carolina9
1
 New Mexico2
Florida15
 Ohio5
19
 New York3
Georgia9
 Oklahoma2
11
 North Carolina11
Idaho1
 Ohio5
Illinois8
 Oregon2
9
 Oklahoma3
Indiana2
 Pennsylvania3
3
 Oregon3
Iowa1
 Rhode Island1
1
 Pennsylvania4
Kansas2
 South Carolina3
2
 Rhode Island1
Kentucky2
 Tennessee7
2
 South Carolina4
Louisiana1
 Texas15
4
 Tennessee10
Maine1
 Texas23
Maryland6
 Utah1
7
 Utah1
Massachusetts3
 Virginia10
4
 Virginia10
Michigan1
 Washington5
Minnesota2
 Washington1
2
 Wisconsin4
Mississippi2
 Wisconsin4
3
 Total216
Missouri3
 Total158


Of the 158216 used car stores open as of February 29, 2016, 842020, 138 were located on owned sites and 7478 were located on leased sites. The leases are classified as follows:
Land-only leases1822

Land and building leases56

Total leased sites7478

As of February 29, 2016,2020, we leased our CAF office buildingbuildings in Atlanta, Georgia.Georgia, as well as office buildings for our customer experience centers in Atlanta, Georgia; Kansas City, Missouri; and Phoenix, Arizona. We also lease other ancillary properties to support our corporate and store operations.  We own our home office building in Richmond, Virginia and land associated with planned future store openings. 
Expansion
Since opening our first used car store in 1993, we have grown organically, through the construction and opening of company-operated stores.  We do not franchise our operations.  As of February 29, 2016, we operated in 78 U.S. markets, which covered approximately 65% of the U.S. population.  We believe that further geographic expansion and additional fill-in opportunities in existing markets will provide a foundation for future sales and earnings growth.  In fiscal 2017, we plan to open 15 stores. In fiscal 2018, we plan to open between 13 and 16 stores.  

For additional details on our future expansion plans, see “Fiscal 2017 Planned Store Openings,” included in Part II, Item 7 of this Form 10-K.


Item 3.  Legal Proceedings.
Information in response to this Item is included in Note 1617 to the Consolidated Financial Statements included in Item 8 of this Annual Report on Form 10-K and is incorporated herein by reference.
Item 4.  Mine Safety Disclosures.
None.

19





INFORMATION ABOUT OUR EXECUTIVE OFFICERS OF THE COMPANY
 
The following table identifies our current executive officers.  We are not aware of any family relationships among any of our executive officers or between any of our executive officers and any directors.  All executive officers are elected annually and serve for one year or until their successors are elected and qualify.  The next election of officers will occur in June 2016.2020.
Name Age Office
Thomas J. Folliard…………………....………….…51Chief Executive Officer and Director
William D. Nash………………………..….……................ 4650 President, Chief Executive Officer and Director
Thomas W. Reedy……………………….…..….................... 5256 Executive Vice President, and Chief Financial OfficerFinance
William C. Wood, Jr.Edwin J. Hill………………….…....……..…….......…............ 4960 Executive Vice President and Chief Operating Officer
Edwin J. Hill……………………....……………......56Executive Vice President, Strategy and Business Transformation
Jon G. Daniels………………….……..………….....44Senior Vice President, CarMax Auto Finance
James Lyski………………….……..…………….............. 5357 SeniorExecutive Vice President and Chief Marketing Officer
Eric M. Margolin………………….……..……….............. 6367 SeniorExecutive Vice President, General Counsel and Corporate Secretary
Diane L. Cafritz……………………....…………….......49Senior Vice President and Chief Human Resources Officer
Jon G. Daniels………………….……..…………...........48Senior Vice President, CarMax Auto Finance
Enrique Mayor-Mora......................................................51Senior Vice President and Chief Financial Officer
Shamim Mohammad………………….……..…...….....51Senior Vice President and Chief Information and Technology Officer
Darren C. Newberry.........................................................50Senior Vice President, Store Operations
C. Joseph Wilson............................................................. 47 Senior Vice President, Store Strategy and Chief Information OfficerLogistics
Mr. Folliard joined CarMax in 1993 as senior buyer and became director of purchasing in 1994.  He was promoted to vice president of merchandising in 1996, senior vice president of store operations in 2000 and executive vice president of store operations in 2001.  Mr. Folliard served as president and chief executive officer and a director of CarMax from 2006 to February 2016 and is currently the chief executive officer and a director of CarMax.
 
Mr. Nash joined CarMax in 1997 as auction manager.  In 2007, he was promoted to vice president and later, senior vice president of merchandising, a position he held until October 2011, when he was named senior vice president, human resources and administrative services.  In March 2012, he was promoted to executive vice president, human resources and administrative services.  In February 2016, he was promoted to president.president, and in September 2016, he was promoted to chief executive officer and named to the board of directors. Prior to joining CarMax, Mr. Nash worked at Circuit City.
Mr. Reedy joined CarMax in 2003 as its vice president and treasurer and, in January 2010, was promoted to senior vice president, finance.  In October 2010, Mr. Reedy was promoted to senior vice president and chief financial officer.  In March 2012, he was promoted to executive vice president and chief financial officer.  In 2019, he was named executive vice president, finance. Prior to joining CarMax, Mr. Reedy was vice president, corporate development and treasurer of Gateway, Inc.
Mr. Wood joined CarMax in 1993 as, a buyer-in-training.  He has served as buyer, purchasing manager, district manager, regional director and director of buyer development.  He was promoted to vice president, merchandising in 1998, vice president of sales operations in 2007, senior vice president, sales in 2010, senior vice president, stores in 2011 and executive vice president, stores in 2012.  In February 2016, he was promoted to executive vice president and chief operating officer. Prior to joining CarMax, Mr. Wood worked at Circuit City.technology retail company.
Mr. Hill joined CarMax in 1995 as director of service operations and, in 2000, was promoted to assistant vice president, service operations. In 2001, Mr. Hill was promoted to vice president, of service operations, and, ina position he held until 2010, when he was promoted to senior vice president of service operations, a position he held untiloperations. In 2013, when heMr. Hill was promoted to senior vice president, strategy and business transformation.  Intransformation and in 2016, Mr. Hillhe was promoted to executive vice president, strategy and business transformation. Prior to joining CarMax, Mr. Hill was promoted to executive vice president of advanced programs at Reveo, Inc. and vice president of operations at Hypres.
Mr. Daniels joined CarMaxchief operating officer in 2008 as vice president, risk and analytics.  In 2014, he was promoted to senior vice president, CarMax Auto Finance.  Prior to joining CarMax, Mr. Daniels served as group director, credit risk management of HSBC and vice president of Metris.August 2018.
Mr. Lyski joined CarMax in August 2014 as senior vice president and chief marketing officer.  In 2017, he was promoted to executive vice president and chief marketing officer. Prior to joining CarMax, he served as chief marketing officer of The Scotts Miracle-Gro Company from 2011 to 2014 and as chief marketing officer at Nationwide Mutual Insurance Company from 2006 to 2010. In addition, Mr. Lyski has held marketing leadership positions at Cigna Healthcare Inc. and FedEx Corporation.
Mr. Margolin joined CarMax in 2007 as senior vice president, general counsel and corporate secretary.  In 2016, Mr. Margolin was promoted to executive vice president, general counsel and corporate secretary. Prior to joining CarMax, he was senior vice president, general counsel and corporate secretary with Advance Auto Parts, Inc. and, before that, vice president, general counsel and corporate secretary with Tire Kingdom, Inc.
Ms. Cafritz joined CarMax in 2003 as assistant general counsel. She was promoted to associate general counsel, director in 2005, deputy general counsel, assistant vice president in 2010, and vice president in 2014.  During her tenure in the CarMax legal department, Ms. Cafritz managed commercial and consumer litigation, was responsible for operational regulatory guidance and led CarMax’s government affairs program. In 2017, Ms. Cafritz was named senior vice president and chief human resources officer. Prior to joining CarMax, Ms. Cafritz was a partner at McDermott, Will & Emery.

Mr. Daniels joined CarMax in 2008 as vice president, risk and analytics.  In 2014, he was promoted to senior vice president, CarMax Auto Finance.  Prior to joining CarMax, Mr. Daniels served as group director, credit risk management of HSBC and vice president of Metris.



Mr. Mayor-Mora joined CarMax in 2011 as vice president, finance before assuming the role of vice president and treasurer in 2016. Mr. Mayor-Mora was promoted to senior vice president and chief financial officer in October 2019. Prior to joining CarMax, he served as vice president of financial planning and analysis and investor relations at Denny’s Corporation from 2005 to 2011. He also served in financial positions of increasing responsibility at Gap, Inc. from 2001 to 2005.

Mr. Mohammad joined CarMax in 2012 as vice president of application development and IT planning. In 2014, he was promoted to senior vice president and chief information officer. In 2018, he was named senior vice president and chief information and technology officer. Prior to joining CarMax, Mr. Mohammad was vice president of information technology at BJ’s Wholesale Club from 2006 to 2012 and held various positions at Blockbuster and TravelCLICK.
Management Succession
AsMr. Newberry joined CarMax in March 2004 as location general manager-in-training in the culmination of a multi-year management succession plan, on February 1, 2016, Mr. Nash, formerly executive vice president, human resourcesLos Angeles region and administrative services, was promoted to presidentlocation general manager of CarMax and Mr. Wood, formerly executivethe Duarte, California store in 2006. He was subsequently promoted to positions of increasing responsibility, including regional vice president stores,general manager in 2013 and vice president, regional sales in 2016. In 2017, he was promoted to executivesenior vice president, store operations. Prior to joining CarMax, Mr. Newberry served as store manager and chief operating officer of CarMax.area manager for Bed, Bath and Beyond from 1994 to 2004.


Mr. Folliard will continueWilson joined CarMax in 1995 as CarMax’s chief executive officer until his retirement, expecteda buyer-in-training at the Raleigh, North Carolina store, where he was subsequently promoted to occur priorbuyer and then senior buyer. Mr. Wilson later served as purchasing manager at two CarMax stores in southern Florida before being promoted to the endregional vice president of 2016, at which time it is anticipated thatmerchandising. He was promoted to assistant vice president, auction services and merchandising development in 2008, vice president, auction services and merchandising development in 2013, and then vice president, merchandising operations in 2016. In 2017, Mr. Nash will assume the role of CEO. The Board expectsWilson was promoted to appoint Mr. Folliard as non-executive chairman of the Board following his retirement.senior vice president, store strategy and logistics.




21





PART II
Item 5.  Market for the Registrant’s Common Equity, Related Stockholder Matters and Issuer Purchases of Equity Securities.
Our common stock is listed and traded on the New York Stock Exchange under the ticker symbol KMX.  We are authorized to issue up to 350,000,000 shares of common stock and up to 20,000,000 shares of preferred stock.  As of February 29, 2016,2020, there were 194,712,234163,081,376 shares of CarMax common stock outstanding and we had approximately 4,0003,000 shareholders of record.  As of that date, there were no preferred shares outstanding.
The following table presents the quarterly high and low sales prices per share for our common stock for each quarter during the last two fiscal years, as reported on the New York Stock Exchange composite tape.
 1st Quarter 2nd Quarter 3rd Quarter 4th Quarter
Fiscal 2016       
High$75.40
 $73.76
 $62.96
 $60.00
Low$61.98
 $55.27
 $53.46
 $41.25
        
Fiscal 2015       
High$49.68
 $53.70
 $57.28
 $68.71
Low$42.54
 $43.80
 $43.27
 $55.86
We have not paid any dividends on our common stock and do not plan to pay dividends on our common stock for the foreseeable future. We anticipate that for the foreseeable future any cash flow generated from our operations will be used to fund our existing operations, capital expenditures and share repurchase program.


During the fourth quarter of fiscal 2016,2020, we sold no CarMax equity securities that were not registered under the Securities Act.
Issuer Purchases of Equity Securities
The following table provides information relating to the company’s repurchase of common stock during the fourth quarter of fiscal 2016.2020.  The table does not include transactions related to employee equity awards or the exercisesexercise of employee stock options.
        Approximate
        Dollar Value
      Total Number of Shares that
  Total Number Average of Shares Purchased May Yet Be
  of Shares Price Paid as Part of Publicly Purchased Under
Period Purchased per Share Announced Programs 
the Programs (1)
December 1-31, 2015 1,865,080
 $57.21
 1,865,080
 $1,447,148,751
January 1-31, 2016 
 $
 
 $1,447,148,751
February 1-29, 2016 1,098,896
 $44.71
 1,098,896
 $1,398,019,339
Total 2,963,976
   2,963,976
  
        Approximate
        Dollar Value
      Total Number of Shares that
  Total Number Average of Shares Purchased May Yet Be
  of Shares Price Paid as Part of Publicly Purchased Under
Period Purchased per Share Announced Programs 
the Programs (1) 
December 1-31, 2019 430,093
 $92.54
 430,093
 $1,626,158,768
January 1-31, 2020 267,955
 $87.76
 267,955
 $1,602,642,182
February 1-29, 2020 524,200
 $95.96
 524,200
 $1,552,337,370
Total 1,222,248
   1,222,248
  
(1) 
In fiscal 2013, ourOn October 23, 2018, the board of directors authorized the repurchase of up to $800 million of ourcommon stock,which was exhaustedinfiscal 2015. On April 4, 2014, we announced that the board had authorized the repurchase of up to an additional $1 billion of our common stock, expiring on December 31, 2015. This authorization was exhausted during the quarter ended August 31, 2015. On October 22, 2014, we announced that the board had further authorized the repurchase of up to an additional $2 billion of our common stock expiring on December 31, 2016.with no expiration date. Purchases may be made in open market or privately negotiated transactions at management’s discretion and the timing and amount of repurchases are determined based on share price, market conditions, legal requirements and other factors.  Shares repurchased are deemed authorized but unissued shares of common stock. 










Performance Graph
The following graph compares the cumulative total shareholder return (stock price appreciation plus dividends, as applicable) on our common stock for the last five fiscal years with the cumulative total return of the S&P 500 Index and the S&P 500 Retailing Index.  The graph assumes an original investment of $100 in CarMax common stock and in each index on February 28, 2011,2015, and the reinvestment of all dividends, as applicable.
 chart-2374493be15358eab99.jpg
As of February 28 or 29As of February 28 or 29
2011 2012 2013 2014 2015 20162015 2016 2017 2018 2019 2020
CarMax$100.00
 $86.77
 $108.59
 $136.92
 $189.74
 $130.79
$100.00
 $68.93
 $96.17
 $92.27
 $92.53
 $130.10
S&P 500 Index$100.00
 $105.12
 $119.27
 $149.53
 $172.72
 $162.03
$100.00
 $93.81
 $117.24
 $137.29
 $143.71
 $155.49
S&P 500 Retailing Index$100.00
 $114.80
 $141.17
 $189.65
 $229.44
 $246.06
$100.00
 $107.24
 $129.78
 $182.48
 $198.27
 $221.61

23





Item 6.  Selected Financial Data. 
(Dollars and shares in millions, except per share or per unit data)FY16 FY15 FY14 FY13 FY12FY20 FY19 FY18 FY17 FY16
Income statement information                  
Used vehicle sales$12,439.4
 $11,674.5
 $10,306.3
 $8,747.0
 $7,826.9
$17,169.5
 $15,172.8
 $14,392.4
 $13,270.7
 $12,439.4
Wholesale vehicle sales2,188.3
 2,049.1
 1,823.4
 1,759.6
 1,721.6
2,500.0
 2,393.0
 2,181.2
 2,082.5
 2,188.3
Net sales and operating revenues15,149.7
 14,268.7
 12,574.3
 10,962.8
 10,003.6
20,320.0
 18,173.1
 17,120.2
 15,875.1
 15,149.7
Gross profit2,018.8
 1,887.5
 1,648.7
 1,464.4
 1,378.8
2,722.3
 2,480.6
 2,328.9
 2,183.3
 2,018.8
CarMax Auto Finance income392.0
 367.3
 336.2
 299.3
 262.2
456.0
 438.7
 421.2
 369.0
 392.0
Selling, general and administrative expenses1,351.9
 1,257.7
 1,155.2
 1,031.0
 940.8
1,940.1
 1,730.3
 1,617.1
 1,488.5
 1,351.9
Interest expense36.4
 24.5
 30.8
 32.4
 33.7
83.0
 75.8
 70.7
 56.4
 36.4
Net earnings623.4
 597.4
 492.6
 434.3
 413.8
888.4
 842.4
 664.1
 627.0
 623.4
Share and per share information                  
Weighted average diluted shares outstanding205.5
 218.7
 227.6
 231.8
 230.7
166.8
 175.9
 184.5
 192.2
 205.5
Diluted net earnings per share$3.03
 $2.73
 $2.16
 $1.87
 $1.79
$5.33
 $4.79
 $3.60
 $3.26
 $3.03
Balance sheet information                  
Auto loan receivables, net$9,536.9
 $8,435.5
 $7,147.8
 $5,895.9
 $4,959.8
Auto loans receivable, net$13,551.7
 $12,428.5
 $11,535.7
 $10,596.1
 $9,536.9
Total assets14,481.6
 13,198.2
 11,707.2
 9,888.6
 8,331.5
21,082.2
 18,717.9
 17,486.3
 16,279.4
 14,459.9
Total current liabilities1,005.2
 997.2
 875.5
 684.2
 646.3
1,534.7
 1,311.5
 1,174.1
 1,105.8
 1,005.2
Total notes payable and other debt:                  
Non-recourse notes payable9,527.8
 8,470.6
 7,248.4
 5,855.1
 4,684.1
13,589.5
 12,512.3
 11,622.4
 10,720.9
 9,507.2
Other(1)1,130.1
 638.6
 334.9
 354.0
 368.7
1,788.0
 1,660.5
 1,481.9
 1,436.0
 1,127.1
Unit sales information                  
Used vehicle units sold619,936
 582,282
 526,929
 447,728
 408,080
832,640
 748,961
 721,512
 671,294
 619,936
Wholesale vehicle units sold394,437
 376,186
 342,576
 324,779
 316,649
466,177
 447,491
 408,509
 391,686
 394,437
Per unit information                  
Used vehicle gross profit$2,159
 $2,179
 $2,171
 $2,170
 $2,177
$2,186
 $2,175
 $2,173
 $2,163
 $2,159
Wholesale vehicle gross profit984
 970
 916
 949
 953
975
 963
 961
 926
 984
SG&A per used vehicle unit (1)
2,181
 2,160
 2,192
 2,303
 2,305
SG&A per used unit2,330
 2,310
 2,241
 2,217
 2,181
Percent changes in                  
Comparable store used vehicle unit sales2.4% 4.4% 12.2% 5.4% 1.3%7.7% 0.3% 2.0% 4.3% 2.4%
Total used vehicle unit sales6.5
 10.5
 17.7
 9.7
 3.0
11.2
 3.8
 7.5
 8.3
 6.5
Wholesale vehicle unit sales4.9
 9.8
 5.5
 2.6
 20.4
4.2
 9.5
 4.3
 (0.7) 4.9
CarMax Auto Finance information                  
CAF total interest margin (2)
6.1% 6.5% 6.9% 7.4% 7.3%5.7% 5.6% 5.7% 5.8% 6.1%
Other information                  
Used car stores158
 144
 131
 118
 108
216
 203
 188
 173
 158
Associates22,429
 22,064
 20,171
 18,111
 16,460
27,050
 25,946
 25,110
 24,344
 22,429


(1)  
Beginning
In connection with our adoption of Accounting Standards Update (“ASU”) 2016-02, Leases (“ASC 842”) during the current fiscal 2016, SG&A per unit calculations are based on used units. All periods presentedyear, certain prior period amounts have been revised for this newreclassified to conform to the current year’s presentation.
(2)  
Represents CAF total interest margin (which reflects the spread between interest and fees charged to consumers and our funding costs) as a percentage of total average managed receivables.





24





Item 7.  Management’s Discussion and Analysis of Financial Condition and Results of Operations.
The following Management’s Discussion and Analysis of Financial Condition and Results of Operations (“MD&A”) is provided as a supplement to, and should be read in conjunction with, our audited consolidated financial statements and the accompanying notes presented in Item 8. Consolidated Financial Statements and Supplementary Data.  Note references are to the notes to consolidated financial statements included in Item 8.  Certain prior year amounts have been reclassified to conform to the current year’s presentation.  All references to net earnings per share are to diluted net earnings per share.  Amounts and percentages may not total due to rounding.
OVERVIEW
See Part I, Item 1 for a detailed description and discussion of the company’s business.
 
CarMax is the nation’s largest retailer of used vehicles.  We operate in two reportable segments:  CarMax Sales Operations and CarMax Auto Finance (“CAF”).  Our CarMax Sales Operations segment consists of all aspects of our auto merchandising and service operations, excluding financing provided by CAF.  Our CAF segment consists solely of our own finance operation that provides financing to customers buying retail vehicles from CarMax.
CarMax Sales Operations
Our sales operations segment consists of retail sales of used vehicles and related products and services, such as wholesale vehicle sales; the sale of extended protection plan (“EPP”) products, which include extended service plans (“ESPs”) and guaranteed asset protection (“GAP”); and vehicle repair service. GAP is designed to cover the unpaid balance on an auto loan in the event of a total loss of the vehicle or unrecovered theft.  We focus on addressing the major sources of customer dissatisfaction with traditional auto retailers while maximizing operating efficiencies.  We offer low,competitive, no-haggle prices; a broad selection of CarMax Quality Certified used vehicles; value-added EPP products; and superior customer service. Our website and related mobile apps are tools for communicating the CarMax consumer offer in detail; sophisticated search engines for finding the right vehicle; and sales channels for customers who prefer to conduct all or part of the shopping and sales process online.  
Our customers finance the majority of the retail vehicles purchased from us, and availability of on-the-spot financing is a critical component of the sales process.  We provide financing to qualified retail customers through CAF and our arrangements with industry-leading third-party finance providers.  All of the finance offers, whether by CAF or our third-party providers, are backed by a 3-day payoff option.
As of February 29, 2016,2020, we operated 158216 used car stores in 78 markets, covering 50 mid-sized markets, 22 large markets and 6 small106 U.S. television markets.  We define mid-sized markets as those with television viewing populations generally between 600,000 and 3 million people. As of that date, we also conducted wholesale auctions at 6774 used car stores and we operated 2 new car franchises.
CarMax Auto Finance
In addition to third-party financingfinance providers, we provide vehicle financing through CAF, which offers financing solely to customers buying retail vehicles from CarMax.  CAF allows us to manage our reliance on third-party financingfinance providers and to leverage knowledge of our business to provide qualifying customers a competitive financing option.  As a result, we believe CAF enables us to capture additional profits, cash flows and sales.  CAF income primarily reflects the interest and fee income generated by the auto loans receivable less the interest expense associated with the debt issued to fund these receivables, a provision for estimated loan losses and direct expenses. CAF income does not include any allocation of indirect costs. After the effect of 3-day payoffs and vehicle returns, CAF financed 42.8%42.5% of our retail used vehicle unit sales in fiscal 2016.2020.  As of February 29, 2016,2020, CAF serviced approximately 709,0001,036,000 customer accounts in its $9.59$13.62 billion portfolio of managed receivables. 
Management regularly analyzes CAF’s operating results by assessing the competitiveness of our consumer offer, profitability, the performance of the auto loan receivablesloans receivable, including trends in credit losses and delinquencies, and CAF direct expenses.


Revenues and Profitability
During fiscal 2016, net sales and operating revenues increased 6.2%, net earnings grew 4.4%  and net earnings per share increased 11.0%.  Fiscal 2015 results were impacted by a benefit of $12.9 million, net of tax, or $0.06 per share, related to the receipt of settlement proceeds in a class action lawsuit.
Our primary sourcesources of revenue and net income is the retail sale of used vehicles.  Duringgross profit from CarMax Sales Operations for fiscal 2016, we sold 619,936 used cars, representing 82.1%2020 are as follows:
Net Sales and
Operating Revenues
Gross Profit
chart-5f48dcdee7c3569f849.jpgchart-a8975661ade654b1a83.jpg
A high-level summary of our net sales and operatingfinancial results from fiscal 2020 compared with fiscal 2019 is as follows:
(Dollars in millions except per share or per unit data)2020 Change from 2019
Income statement information   
  Net sales and operating revenues$20,320.0
 11.8%
  Gross profit$2,722.3
 9.7%
  CAF income$456.0
 4.0%
  Selling, general and administrative expenses$1,940.1
 12.1%
  Net earnings$888.4
 5.5%
Unit sales information   
  Used unit sales832,640
 11.2%
  Change in used unit sales in comparable stores7.7% N/A
  Wholesale unit sales466,177
 4.2%
Per unit information   
  Used gross profit per unit$2,186
 0.5%
  Wholesale gross profit per unit$975
 1.2%
  SG&A per used vehicle unit$2,330
 0.9%
Per share information   
  Net earnings per diluted share$5.33
 11.3%

Refer to “Results of Operations” for further details on our revenues and 66.3%profitability. A discussion regarding Results of Operations and Financial Condition for fiscal 2019 as compared to fiscal 2018 is included in Part II, Item 7 of our gross profit.  Used vehicle unitAnnual Report on Form 10-K for the fiscal year ended February 28, 2019, filed with the SEC on April 19, 2019.
Impact of COVID-19
In March 2020, the World Health Organization declared the outbreak of COVID-19 as a global pandemic, and, in the following weeks, many U.S. states and localities issued lockdown orders impacting the operations of our stores and consumer demand. We are following the mandates from public health officials and government agencies, including implementation of enhanced cleaning measures, social distancing guidelines and, in many localities, the closing of stores and wholesale auctions. We continue to monitor the situation closely and it is possible that we will implement further measures.


The positive sales grew 6.5%, including a 2.4% increasemomentum experienced in fiscal 2020 carried into the beginning of March, with robust comparable store used unitsunit sales through the first week of the month. Since then, the COVID-19 situation within the U.S. has rapidly escalated and approximately half of our stores have been closed or have run under limited operations. Based upon the fluidity of the current environment, we expect that stores will continue to re-open or close in accordance with government mandates or public health concerns. Consumer demand has deteriorated and sales from newerhave dropped significantly; most of our stores not yet included inthat remain open are selling 50% or less of what they sold last year, a trend that continued into April 2020. For wholesale, we have moved many of our auctions to an online platform as a number of our auction locations are closed. We expect our sales to continue to be impacted during fiscal 2021, but the comparable store base. Used vehicle gross profits increased 5.5% due to the increase in unit sales, partially offset by a modest reduction in used vehicleextent and duration of those impacts remains uncertain at this time. We also anticipate pressure on our gross profit per unit.unit in the near-term as we attempt to right-size our inventory levels in light of the current environment.
Wholesale
CAF loan origination volume has been consistent with our sales performance noted above. During the second half of March and continuing into April 2020, we have seen an increase in delinquencies and greater demand for payment extensions. We expect our loan portfolio to continue to be negatively impacted during fiscal 2021, but the extent and duration of those impacts remains uncertain at this time. Similarly, while we anticipate some unfavorable loss experience as a result of the COVID-19 situation, we are unable to determine the impact on our future results at this time.

At CAF, we have begun to implement a variety of measures to support our customers through this difficult time and enhance long-term collectability for the portfolio. This includes suspending repossessions, waiving late fees, and providing loan payment extensions where appropriate. We have also mobilized our associates to work remotely while responding to the increasing demands of our customers. Given the current economic outlook, we have also paused our in-house Tier 3 lending. We have made no changes to our core lending standards but are monitoring trends in customer demographics and credit mix and will adjust accordingly.

We have taken certain measures in response to the COVID-19 situation, subsequent to the end of our fiscal year, to enhance our liquidity position and provide additional financial flexibility, including drawing down additional funds on our revolving credit facility. During March 2020, we made net borrowings under this facility of approximately $675 million, following which more than $300 million in unused borrowing capacity remained. As of March 31, 2020, we had approximately $700 million of cash and cash equivalents on hand and more than $2.5 billion of inventory. We also owned real estate and buildings at more than 140 locations across the country, with a net book value in excess of $1.8 billion.

In addition, we halted our stock repurchase program, although the repurchase authorization remains effective, and temporarily paused our store expansion strategy and remodels.

In order to best position ourselves to emerge in strong financial health after the COVID-19 situation stabilizes, we have begun reducing inventory levels and aligning operating expenses to the state of the business. This includes implementing a hiring freeze, reducing advertising spending and reducing labor hours.

In April 2020, we announced approximately 15,500 associates have been placed on furlough, effective April 18, 2020. The majority of furloughed associates are employed at stores that are currently closed due to government mandates. Prior to the effective date of any furlough, we provided transition pay to each impacted associate. In addition, for furloughed associates enrolled in our medical plan, we are paying the current cost of the associate’s portion of the medical plan, plus the employer portion, until further notice. We are also providing resources to help associates understand the changes and take advantage of the assistance available under the new CARES Act, which should provide significant financial support for most furloughed employees. Additionally, our president and CEO is forgoing 50% of his salary, each member of our senior leadership team is taking a significant contributorreduction in pay until further notice and our board of directors has unanimously determined to forgo their cash retainer indefinitely.

Due to the uncertainty as to the severity and duration of the pandemic, the full impact on our revenues, profitability, financial position and net income.  Duringliquidity is uncertain at this time, though it is important to note that the impacts on our fiscal 2016, we sold 394,437 wholesale vehicles, representing 14.4% of our net sales and operating revenues and 19.2% of our gross profit.  Wholesale vehicle unit sales

2020 results, as described herein, were not significant.

grew 4.9%, primarily reflecting the growth in our store base. Wholesale vehicle gross profits increased 6.4% due to the combination of the increase in unit sales and a modest increase in wholesale vehicle gross profit per unit.
During fiscal 2016, other sales and revenues, which include revenue earned on the sale of EPP products, net third-party finance fees, and new car and service department sales, represented 3.4% of our net sales and operating revenues and 14.5% of our gross profit.  Other sales and revenues declined 4.2%, primarily due to our disposal of two of the four new car franchises we owned at the start of fiscal 2016. Other gross profit increased 14.9%, reflecting the combination of improved EPP revenues and net third-party finance fees, as well as the benefit related to the change in timing of our recognition of reconditioning overhead costs. These costs, which previously had been expensed as incurred, are now allocated to the carrying cost of inventory.
Income from our CAF segment totaled $392.0 million in fiscal 2016, up 6.7% compared with fiscal 2015.  CAF income primarily reflects the interest and fee income generated by the auto loan receivables less the interest expense associated with the debt issued to fund these receivables, a provision for estimated loan losses and direct CAF expenses.  CAF income does not include any allocation of indirect costs.    
Liquidity
Our primary ongoing sources of liquidity include funds provided by operations, proceeds from securitization transactions,non-recourse funding vehicles, and borrowings under our revolving credit facility or through other financing sources.  During fiscal 2016, liquidity was primarily provided by $908.22020, net cash used in operations totaled $236.6 million. This amount, combined with $1.08 billion of net issuances of non-recourse notes payable, resulted in $841.3 million of adjusted net cash provided by operating activities, (aa non-GAAP measure), which included $1.06 billion in net issuances of non-recourse notes payable, and by net borrowings of $404.6 million under our revolving credit facility.measure. This liquidity was primarily used to fund the 16.37.0 million common shares repurchased under our share repurchase program, our store growth and the increase in CAF auto loan receivables. strategic initiatives. 
When considering cash provided byfrom operating activities, management does not include increases in auto loan receivablesloans receivable that have been securitizedfunded with non-recourse notes payable, which are separately reflected as cash provided by financing activities. For a reconciliation of adjusted net cash provided by operating activities to net cash used in(used in) provided by operating activities, the most directly


comparable GAAP financial measure, see “Reconciliation of Adjusted Net Cash from Operating Activities” included in “FINANCIAL CONDITION – Liquidity and Capital Resources.”

As noted above, in response to the COVID-19 situation, we have taken certain measures, subsequent to the end of our fiscal year, to enhance our liquidity position and provide additional financial flexibility, including drawing down additional funds on our revolving credit facility, halting our stock repurchase program, pausing our store expansion strategy and remodels and actively aligning operating expenses to the current state of the business, including our recently announced furlough of approximately 15,500 associates in April 2020. Our current capital allocation strategy is to prioritize navigating the near-term challenges that COVID-19 presents and continuing to fund operating activities.

Future Outlook
OverThe COVID-19 situation has created an unprecedented and challenging time. Our current focus is on positioning the company for a strong recovery when this crisis is over. As discussed above, we have taken several steps to enhance our liquidity position and provide additional financial flexibility. We have also taken steps to begin reducing our inventory and align our operating expenses to the state of the business. We plan to continue to keep our stores open where permitted to support our customers’ needs for reliable vehicles and to provide as many jobs as possible for our associates. As noted above, approximately 15,500 associates were placed on furlough effective April 18, 2020. Any ongoing furlough determinations are subject to change due to future government mandates, as well as future business conditions. We will continue to monitor the COVID-19 situation and look for ways to preserve cash and reduce our operating expenses as we are able. In the near-term, we are pivoting the roll-out of our omni experience and implementing the most pertinent parts of the experience, such as online self-progression and curbside or express pick up, as quickly and broadly as possible given the current needs of our customers.

Our long-term strategy continues to be focused on completing the rollout of our retail concept, including our omni-channel experience, and to increase our share of used vehicle unit sales in each of the markets in which we operate. Our omni-channel experience empowers customers to buy a car on their own terms, whether completely from home, in-store or through a seamlessly integrated combination of online and in-store experiences. We believe that, over the long term, we believeused vehicle unit sales are the primary driver for earnings growth will be vehicle unit sales growth from both new stores and stores included in our comparable store base.growth. We also believe that increased used vehicle unit sales will drive increased sales of wholesale vehicles and ancillary products and, over time, increased CAF income.  To expand

In calendar 2019, we estimate we sold approximately 4.7% of the age 0- to 10-year old vehicles sold in the current comparable store markets in which we operate and approximately 3.5% of the age 0- to 10-year old vehicles sold on a nationwide basis. Our strategy to increase our vehicle unit sales atmarket share includes focusing on:

Opening stores in new markets and expanding our presence in existing markets.
Delivering a customer-driven, omni-channel buying and selling experience that is a unique and powerful integration of our in-store and online capabilities.
Hiring and developing an engaged and skilled workforce.
Improving efficiency in our stores and our logistics operations to drive out waste.
Leveraging data and advanced analytics to continuously improve the customer experience as well as our processes and systems.

In order to execute our long-term strategy, we will needhave invested in various strategic initiatives to increase innovation, specifically with regards to customer facing and customer-enabling technologies. We continue delivering an unrivaledto make improvements to our website and enhance customer experiences, such as finance pre-approval, home delivery, online appraisal and express, or curbside, pick-up. We are also developing and implementing tools that help our associates be more efficient and effective. Additionally, we have centralized customer support in our customer experience centers (“CEC”), which we believe provides a more seamless integration between the online and in-store experience for our customers. Our use of data is a core component of these initiatives and continues to be a strategic asset for us as we leverage data to enhance the customer experience and hiring and developing the associates necessary to driveincrease operational efficiencies.

In December 2018, we launched our success, while managing the risks posed by an evolving competitive environment.  In addition, to support our store growth plans, we will need to continue procuring suitable real estate at favorable terms. 
We are stillomni-channel car buying experience in the midstAtlanta market. During fiscal 2020, we continued this roll-out to additional markets, making the omni-channel experience available to more than 60% of our customers. For our remaining markets, in response to the COVID-19 health crisis, we are pivoting and implementing the most relevant parts of the national rolloutomni experience given the current needs of our retail concept, and ascustomers.

As of February 29, 2016,2020, we had used car stores located in 106 television markets, that representedwhich covered approximately 65%78% of the U.S. population.  DuringThe format and operating models utilized in stores are continuously evaluated and may evolve over time based upon market and consumer expectations. We opened 13 stores in fiscal 2016, we opened 14 stores and relocated2020, 1 store whose leasein March of fiscal 2021 and 1 store under limited operations in April of fiscal 2021. Prior to the recent COVID-19 situation in the U.S., it was set to expire.  In fiscal 2017, we planour intent to open 15 stores. In 13 stores during


fiscal 2018, we plan to open between 132021 and 16 stores. For a detailed listsimilar number of stores we plan to open in fiscal 2017, see2022. Given the table includedcurrent environment, we have paused our store expansion strategy until the COVID-19 situation stabilizes.
While we execute both our short- and long-term strategy, there are trends and factors that could impact our strategic approach or our results in “Planned Future Activities.” 
the short and medium term. For additional information about risks and uncertainties facing our Company,company, see “Risk Factors,” included in Part I, Item 1A of this Form 10-K.

CRITICAL ACCOUNTING POLICIES


Our results of operations and financial condition as reflected in the consolidated financial statements have been prepared in accordance with U.S. generally accepted accounting principles.  Preparation of financial statements requires management to make estimates and assumptions affecting the reported amounts of assets, liabilities, revenues, expenses and the disclosures of contingent assets and liabilities.  We use our historical experience and other relevant factors when developing our estimates and assumptions.  We regularly evaluate these estimates and assumptions.  Note 21 includes a discussion of significant accounting policies.  The accounting policies discussed below are the ones we consider critical to an understanding of our consolidated financial statements because their application places the most significant demands on our judgment.  Our financial results might have been different if different assumptions had been used or other conditions had prevailed. Additionally, we expect that the COVID-19 outbreak in March 2020 will impact future assumptions and estimates made related to the critical accounting policies listed below, though the extent of those impacts is uncertain at this time.
Financing and Securitization Transactions
We maintain a revolving securitizationfunding program composed of twothree warehouse facilities (“warehouse facilities”) that we use to fund auto loan receivablesloans receivable originated by CAF until weCAF. We typically elect to fund themthese receivables through an asset-backed term funding transaction, such as a term securitization or alternative funding


arrangement. arrangement, at a later date.  We recognize transfers of auto loan receivablesloans receivable into the warehouse facilities and asset-backed term funding transactions, including term securitizations (together, “non-recourse funding vehicles”), as secured borrowings, which result in recording the auto loan receivablesloans receivable and the related non-recourse notes payable on our consolidated balance sheets.  CAF income included in the consolidated statements of earnings primarily reflects the interest and fee income generated by the auto loan receivablesloans receivable less the interest expense associated with the debt issued to fund these receivables, a provision for estimated loan losses and direct CAF expenses.
Auto loan receivables include amounts due from customers related to retail vehicle sales financed through CAF.  The receivables are presented net of an allowanceSee Notes 1(F), 1(H) and 4 for estimated loan losses.  additional information on securitizations and auto loans receivable.
Allowance for Loan Losses
The allowance for loan losses represents an estimate of the amount of net losses inherent in our portfolio of managed receivables as of the applicable reporting date and anticipateddate. Such losses are expected to occurbecome evident during the following 12 months.  Because net loss performance can vary substantially over time, estimating net losses requires assumptions about matters that are uncertain.
The allowance for loan losses is estimated using a combination of analytical models and management judgment. These models are primarily based on the credit qualitycomposition of the underlyingportfolio of managed receivables (including month of origination and actual prior performance of the receivables), historical observation periods and net loss trendsdata, the period of time between the loss event inherent in the portfolio and the charge-off date and forecasted forward loss curves.  WeFor receivables that have less than 18 months of performance history, the estimate also taketakes into account the credit grades of the receivables and historical losses by credit grade to supplement actual loss data in estimating future performance, subsequent to which the estimate reflects actual loss experience of those receivables to date along with forward loss curves to predict future performance. The forward loss curves are constructed using historical performance data and show the average timing of losses over the course of a receivable’s life.
Estimates from these models rely on historical performance information and may not fully reflect losses inherent in the present portfolio. Therefore, management also considers recent trends in delinquencies and losses,defaults, recovery rates and the economic environment.  The provisionenvironment in assessing the models used in estimating the allowance for loan losses, isand may adjust the periodic expenseallowance for loan losses to reflect factors that may not be captured in the models.  In addition, management periodically considers whether the use of maintaining an adequate allowance.additional metrics would result in improved model performance and revises the models when appropriate.
Determining the appropriateness of the allowance for loan losses requires management to exercise judgment about matters that are inherently uncertain, including the timing and distribution of net losses that could materially affect the allowance for loan losses and, therefore, net earnings. To the extent that actual performance differs from our estimates, additional provision for credit losses may be required that would reduce net earnings. A 10% change in the estimated loss rates would have changed the allowance for loan losses by approximately $15.8 million as of February 29, 2020.

See Notes 2(F), 2(I)1(H) and 4 for additional information on securitizations and autothe allowance for loan receivables.losses.



Revenue Recognition
We recognize revenue when the earnings process is complete, generally either at the time of sale to a customer or upon delivery to a customer.  As part of our customer service strategy, we guarantee the retail vehicles we sell with a 5‑7‑day, money-back guarantee.  We record a reserve for estimated returns based on historical experience and trends, and results could be affected if future vehicle returns differ from historical averages.
We also sell ESPs and GAP on behalf of unrelated third parties, who are the primary obligors, to customers who purchase a retail vehicle. The ESPs we currently offer on all used vehicles provide coverage up to 60 months (subject to mileage limitations), while GAP covers the customer for the term of their financeretail installment contract.  We recognize revenue, on a net basis, at the time of sale, net ofsale. We also record a reserve, or refund liability, for estimated contract cancellations.  Periodically, we may receive additional revenue based upon the level of underwriting profits of the third parties who administer the products.  These additional amounts are recognized as revenue when received. The reserve for cancellations is evaluated for each product and is based on forecasted forward cancellation curves utilizing historical experience, recent trends and credit mix of the customer base.  Our risk related to contract cancellations is limited to the revenue that we receive.  Cancellations fluctuate depending on the volume of ESP and GAPEPP sales, customer financing default or prepayment rates, and shifts in customer behavior related to changes in the coverage or term of the product.  Results could be affected if actual events differ from our estimates. A 10% change in the estimated cancellation rates would have changed cancellation reserves by approximately $11.0$11.8 million as of February 29, 2016.2020.  See Note 8 for additional information on cancellation reserves.
We are contractually entitled to receive profit-sharing revenues based on the performance of the ESPs administered by third parties. These revenues are a form of variable consideration included in EPP revenues to the extent that it is probable that it will not result in a significant revenue reversal. An estimate of the amount to which we expect to be entitled, subject to various constraints, is recognized upon satisfying the performance obligation of selling the ESP. These constraints include factors that are outside of the company’s influence or control and the length of time until settlement. We apply the expected value method, utilizing historical claims and cancellation data from CarMax customers, as well as external data and other qualitative assumptions. This estimate is reassessed each reporting period with changes reflected in other sales and revenues on our consolidated statements of earnings and other assets on our consolidated balance sheets.
Customers applying for financing who are not approved or are conditionally approved by CAF may beare generally evaluated by other third-party finance providers.  These providers generally either pay us or are paid a fixed, pre-negotiated fee per contract.  We recognize these fees at the time of sale.
We collect sales taxes and other taxes from customers on behalf of governmental authorities at the time of sale.  These taxes are accounted for on a net basis and are not included in net sales and operating revenues or cost of sales.
Income Taxes
Estimates and judgments are used in the calculation of certain tax liabilities and in the determination of the recoverability of certain deferred tax assets.  In the ordinary course of business, transactions occur for which the ultimate tax outcome is uncertain at the time of the transactions.  We adjust our income tax provision in the period in which we determine that it is probable that our actual results will differ from our estimates.  Tax law and rate changes are reflected in the income tax provision in the period in which such changes are enacted.  See Note 92 for additional information on income taxes.
We evaluate the need to record valuation allowances that would reduce deferred tax assets to the amount that will more likely than not be realized.  When assessing the need for valuation allowances, we consider available loss carrybacks, tax planning strategies, future reversals of existing temporary differences and future taxable income.  Except for a valuation allowance recorded for capital loss carryforwards that may not be utilized before their expiration, we believe that our recorded deferred tax assets as of February 29, 2016, will more likely than not be realized.  However, if a change in circumstances results in a change in our ability to realize our deferred tax assets, our tax provision would be affected in the period when the change in circumstances occurs.
In addition, the calculation of our tax liabilities involves dealing with uncertainties in the application of complex tax regulations.  We recognize potential liabilities for anticipated tax audit issues in the U.S. federal and other tax jurisdictions based on our estimate of whether, and the extent to which, additional taxes will be due.  If payments of these amounts ultimately prove to be unnecessary, the reversal of the liabilities would result in tax benefits being recognized in the period when we determine the liabilities are no longer necessary.  If our estimate of tax liabilities proves to be less than the ultimate assessment, a further charge to expense would result in the period of determination.


revenue recognition.
RESULTS OF OPERATIONS – CARMAX SALES OPERATIONS
 
NET SALES AND OPERATING REVENUES
Years Ended February 29 or 28Years Ended February 29 or 28
(In millions)2016 Change 2015 Change 20142020 Change 2019 Change 2018
Used vehicle sales$12,439.4
 6.6 % $11,674.5
 13.3% $10,306.3
$17,169.5
 13.2 % $15,172.8
 5.4% $14,392.4
Wholesale vehicle sales2,188.3
 6.8 % 2,049.1
 12.4% 1,823.4
2,500.0
 4.5 % 2,393.0
 9.7% 2,181.2
Other sales and revenues:                  
Extended protection plan revenues267.8
 4.7 % 255.7
 22.4% 208.9
437.4
 14.4 % 382.5
 13.7% 336.4
Third-party finance fees, net(61.5) 3.5 % (63.7) 23.0% (82.8)(45.8) (5.6)% (43.4) 13.0% (49.9)
Other (1)
315.7
 (10.6)% 353.1
 10.9% 318.5
258.9
 (3.5)% 268.2
 3.1% 260.2
Total other sales and revenues522.0
 (4.2)% 545.1
 22.6% 444.6
650.5
 7.1 % 607.3
 11.1% 546.7
Total net sales and operating revenues$15,149.7
 6.2 % $14,268.7
 13.5% $12,574.3
$20,320.0
 11.8 % $18,173.1
 6.1% $17,120.2

(1)
In fiscal 2016, we reclassified New Vehicle Sales to Other Sales and Revenues and no longer separately present New Vehicle Sales. New Vehicle Sales represented approximately 1% of total sales in fiscal 2016. All periods presented have been revised for this new presentation.

UNIT SALES
Years Ended February 29 or 28Years Ended February 29 or 28
2016 Change 2015 Change 20142020 Change 2019 Change 2018
Used vehicles619,936
 6.5% 582,282
 10.5% 526,929
832,640
 11.2% 748,961
 3.8% 721,512
Wholesale vehicles394,437
 4.9% 376,186
 9.8% 342,576
466,177
 4.2% 447,491
 9.5% 408,509
 


AVERAGE SELLING PRICES
Years Ended February 29 or 28Years Ended February 29 or 28
2016 Change 2015 Change 20142020 Change 2019 Change 2018
Used vehicles$19,917
 0.1% $19,897
 2.5% $19,408
$20,418
 1.7 % $20,077
 1.6 % $19,757
Wholesale vehicles$5,327
 1.0% $5,273
 2.2% $5,160
$5,089
 (0.2)% $5,098
 (0.1)% $5,102


COMPARABLE STORE USED VEHICLE SALES CHANGES
Years Ended February 29 or 28Years Ended February 29 or 28
2016 2015 20142020 2019 2018
Used vehicle units2.4% 4.4% 12.2%7.7% 0.3% 2.0%
Used vehicle dollars2.5% 7.0% 12.4%9.7% 1.9% 2.9%
Stores are added to the comparable store base beginning in their fourteenth full month of operation. We do not remove renovated stores from our comparable store base. In September 2015, we relocated our Rockville, Maryland store and concurrently removed it from our comparable store base. Comparable store calculations include results for a set of stores that were included in our comparable store base in both the current and corresponding prior year periods.


VEHICLE SALES CHANGES
 Years Ended February 29 or 28
 2020 2019 2018
Used vehicle units11.2% 3.8% 7.5%
Used vehicle revenues13.2% 5.4% 8.5%
      
Wholesale vehicle units4.2% 9.5% 4.3%
Wholesale vehicle revenues4.5% 9.7% 4.7%

USED VEHICLE FINANCING PENETRATION BY CHANNEL (BEFORE THE IMPACT OF 3-DAY PAYOFFS)
 
Years Ended February 29 or 28 (1)
 2020 2019 2018
CAF (2)
46.7% 48.4% 48.4%
Tier 2 (3)
20.2
 17.9
 16.6
Tier 3 (4)
10.2
 9.9
 10.5
Other (5)
22.9
 23.8
 24.5
Total100.0% 100.0% 100.0%

(1)
Calculated as used vehicle units financed for respective channel as a percentage of total used units sold.
(2)
Includes CAF’s Tier 3 loan originations, which represent less than 1% of total used units sold.
(3)
Third-party finance providers who generally pay us a fee or to whom no fee is paid.
(4)
Third-party finance providers to whom we pay a fee.
(5)
Represents customers arranging their own financing and customers that do not require financing.

CHANGE IN USED CAR STORE BASE
 Years Ended February 29 or 28
 2020 2019 2018
Used car stores, beginning of year203
 188
 173
Store openings13
 15
 15
Used car stores, end of year216
 203
 188

VEHICLE SALES CHANGES
 Years Ended February 29 or 28
 2016 2015 2014
Used vehicle units6.5% 10.5% 17.7%
Used vehicle revenues6.6% 13.3% 17.8%
      
Wholesale vehicle units4.9% 9.8% 5.5%
Wholesale vehicle revenues6.8% 12.4% 3.6%
CHANGE IN USED CAR STORE BASE
 Years Ended February 29 or 28
 2016 2015 2014
Used car stores, beginning of year144
 131
 118
Store openings14
 13
 13
Used car stores, end of year158
 144
 131

During fiscal 2016,2020, we opened 1413 stores, including 7six stores in 5 new television markets (2 stores each in Boston(Waco, TX; McAllen, TX; Lubbock, TX; Palm Springs, CA; Gulfport, MS; and Minneapolis,Ft. Wayne, IN) and 1 store each in Bloomington, Gainesville and Tallahassee) and 7seven stores in 6 existing television markets (2 stores in Denver(Memphis, TN; San Francisco, CA; Phoenix, AZ; Dallas, TX; Atlanta, GA; Portland, OR; and 1 store each in Atlanta, Houston, Philadelphia, Providence and St. Louis)Nashville, TN)


Used Vehicle Sales
Fiscal 20162020 Versus Fiscal 2015. 2019.The 6.6%13.2% increase in used vehicle revenues in fiscal 2016 resulted from a 6.5%2020 was primarily due to an 11.2% increase in unit sales. The increase in used unit sales included a 2.4%7.7% increase in comparable store used unit sales and sales from newer stores not yet included in the comparable store base. The comparable store used unit sales performance reflected strong conversion, which was drivenaided by improved conversion, partially offset by a decreasecontinued support from our third-party lending partners and growth in store traffic.selling opportunities (e.g., web and phone leads), which we believe benefited from both our national marketing campaign and the favorable response to our consumer initiatives. We believe that various market factors, including, but not limitedsolid execution in operations, finance, customer progression and marketing, in addition to the availability and relative valuations of certainan overall favorable used vehicle inventories, and new vehicle lease and price promotions, may havecar sales environment, also contributed to the decrease in store traffic.our sales growth. Our data indicates that in our markets, we increased our share of the age 0- to 10-year old used vehicle market byvehicles in our current comparable store markets increased approximately 1%4.2% to 4.7% in calendar 2015.2019.
Fiscal 2015 Versus Fiscal 2014. The 13.3% increase in used vehicle revenues in fiscal 2015 resulted from a 10.5% increase in used unit sales and a 2.5% increase in average retail vehicle selling price.  The increase in used unit comparable sales includedin fiscal 2020 was slightly stronger in markets offering a 4.4% increase in comparable storefull omni-channel experience. Additionally, many of our omni-channel related digital initiatives, including improved customer lead management tools, finance self-service tools and digital merchandising, have been rolled out nationwide. We believe these initiatives supported our strong used unit comparable sales performance in markets both with and saleswithout the full omni-channel experience. We also believe all stores benefited from newer stores not yet includedour national marketing campaign launched in the comparable store base.  The comparable store used unit growth reflected improved customer traffic, as well as improved conversion.  Our data indicates that in our markets, we increased our share of the 0- to 10-year old used vehicle market by approximately 5% in calendar 2014. October.
The increase in average retail vehicle selling price primarily reflected changeshigher vehicle acquisition costs as well as shifts in the mix of our sales mix, with an increased mix of 0- to 4-year old vehicles in fiscal 2015.  From 2008 through 2012, new car industry sales were at rates significantly below pre-recession levels, which affected the overall supplyby both vehicle age and acquisition costs of late-model used vehicles.  As the supply of later-model used vehicles has gradually improved, our inventory mix has shifted accordingly.class.
Wholesale Vehicle Sales
Vehicles sold at our wholesale auctions are, on average, approximately 10 years old with more than 100,000 miles and are primarily comprised of vehicles purchased through our appraisal process that do not meet our retail standards. Our wholesale auction prices usually reflect the trends in the general wholesale market for the types of vehicles we sell, although they can also be affected by changes in vehicle mix or the average age, mileage or condition of the vehicles bought through our appraisal process and sold in our auctions.being sold.
Fiscal 20162020 Versus Fiscal 2015.2019.  The 6.8%4.5% increase in wholesale vehicle revenues in fiscal 2016 resulted from2020 was primarily due to a 4.9%4.2% increase in wholesale unit sales and a 1.0% increase in average wholesale vehicle selling price.sales. The wholesale unit growth was primarily reflected the growth in our store base.
Fiscal 2015 Versus Fiscal 2014.    The 12.4% increase in wholesale vehicle revenues in fiscal 2015 resulted from a 9.8% increase in wholesale unit sales and a 2.2% increase in average wholesale vehicle selling price.  The wholesale unit growth reflected bothdriven by an increase in theour appraisal buy rate and the growth in our store base. 




base, partially offset by lower appraisal traffic. We achieved a record buy rate in fiscal 2020. Wholesale vehicle average selling price for fiscal 2020 remained consistent with the prior year.
Other Sales and Revenues
Other sales and revenues include revenue from the sale of ESPs and GAP (collectively reported in EPP revenues, net of a reserve for estimated contract cancellations), net third-party finance fees, and other revenues. Starting in fiscal 2016, new car salesrevenues, which are also included as a componentpredominantly comprised of other revenues, along with service department sales. We refer to the third-party finance providers who generally pay us a fee or to whom no fee is paid as Tier 2 providers, and we refer to the providers to whom we pay a fee as Tier 3 providers.new vehicle sales. The fees we pay to the Tier 3 providers are reflected as an offset to finance fee revenues received from the Tier 2 providers. The mix of our retail vehicles financed by CAF, Tier 2 and Tier 3 providers, or customers that arrange their own financing, may vary from quarter to quarter depending on several factors including the credit quality of applicants, changes in providers’ credit decisioning and external market conditions. Changes in originations by one tier of credit providers may also affect the originations made by providers in other tiers.
Fiscal 20162020 Versus Fiscal 2015. Other sales and revenues declined 4.2% in fiscal 2016, primarily due to our disposal of two of the four new car franchises we owned at the start of fiscal 2016. EPP revenue increased 4.7% largely reflecting the growth in our used unit sales. Net third-party finance fees improved by 3.5% primarily due to shifts in the mix among finance providers. Vehicles financed by the Tier 3 providers and vehicles included in the CAF Tier 3 loan origination program represented 14.4% of retail used unit sales in fiscal 2016 versus 15.8% in fiscal 2015.
Fiscal 2015 Versus Fiscal 2014.2019.  Other sales and revenues increased 22.6% primarily due to7.1% in fiscal 2020, driven by the 10.5%14.4% increase in used units sold.EPP revenues. The 22.4% increase in EPP revenues was due toreflected the increase in used unit sales as well as prior year’s EPP cancellation reserve correction that reduced fiscal 2014 EPP revenues.  Net third-party finance fees improved 23.0% primarily due to a mix shift among providers, including an increase in the percentagecombined effects of our used unit sales financedgrowth, increased margins and increased profit-sharing revenues. These increases were partially offset by the Tier 2 providers andnet effects of a reduction in the percentage financed by the Tier 3 providers.  The percentage of retail used vehicles financed by Tier 3 providers, combined with those financed under the CAF Tier 3 loan origination program, was 15.8% in fiscal 2015 compared with 19.1% in fiscal 2014. Other revenue increases were primarily the result of increases in new vehicle revenues due to increases in unit sales.
During fiscal 2014, we corrected our accounting related$15.2 million favorable adjustment to cancellation reserves for ESPduring fiscal 2019 and GAP, with resulting increasesa $2.3 million unfavorable adjustment in reserves related to activity for fiscal 2014,2020. We recognized $20.3 million in profit-sharing revenue during fiscal 20132020, an increase of $11.9 million over the prior year. We received payments of $46.0 million in the fourth quarter of fiscal 2020, representing the profit-sharing accrued during fiscal 2019 and fiscal 2012.  The portion2020, which was based on claims experience from calendar years 2016 through 2019. In future years, we expect EPP profit-sharing revenue will be less material, as it will reflect only a single incremental year versus four years of the correction recorded in fiscal 2014 that related to earlier fiscal years was $19.5 million, or $0.05 per share.  
GROSS PROFIT
 Years Ended February 29 or 28
(In millions)2016 Change 2015 Change 2014
Used vehicle gross profit$1,338.6
 5.5% $1,268.5
 10.9% $1,143.9
Wholesale vehicle gross profit388.1
 6.4% 364.9
 16.3% 313.9
Other gross profit292.1
 14.9% 254.1
 33.1% 190.9
Total$2,018.8
 7.0% $1,887.5
 14.5% $1,648.7
activity.


GROSS PROFITPER UNIT
Years Ended February 29 or 28Years Ended February 29 or 28
2016 2015 2014
$ per unit (1)
 
% (2)
 
$ per unit (1)
 
% (2)
 
$ per unit (1)
 
% (2)
(In millions)2020 Change 2019 Change 2018
Used vehicle gross profit$2,159
 10.8 $2,179
 10.9 $2,171
 11.1$1,820.1
 11.7% $1,628.7
 3.9% $1,567.6
Wholesale vehicle gross profit$984
 17.7 $970
 17.8 $916
 17.2454.4
 5.4% 431.0
 9.8% 392.5
Other gross profit$471
 55.9 $436
 46.6 $362
 42.9447.8
 6.4% 420.9
 14.1% 368.8
Total gross profit$3,256
 13.3 $3,242
 13.2 $3,129
 13.1
Total$2,722.3
 9.7% $2,480.6
 6.5% $2,328.9

GROSS PROFIT PER UNIT
 Years Ended February 29 or 28
 2020 2019 2018
 
$ per unit (1)
 
% (2)
 
$ per unit (1)
 
% (2)
 
$ per unit (1)
 
% (2)
Used vehicle gross profit$2,186
 10.6 $2,175
 10.7 $2,173
 10.9
Wholesale vehicle gross profit$975
 18.2 $963
 18.0 $961
 18.0
Other gross profit$538
 68.9 $562
 69.3 $511
 67.5
Total gross profit$3,270
 13.4 $3,312
 13.6 $3,228
 13.6
 
(1) 
Calculated as category gross profit divided by its respective units sold, except the other and total categories, which are divided by total used units sold.
(2) 
Calculated as a percentage of its respective sales or revenue.
 
Used Vehicle Gross Profit
We target a dollar range of gross profit per used unit sold.  The gross profit dollar target for an individual vehicle is based on a variety of factors, including its probability of sale and its mileage relative to its age; however, it is not primarily based on the vehicle’s selling price.  Our ability to quickly adjust appraisal offers to be consistent with the broader market trade-in trends and


the pace of our inventory turns reduce our exposure to the inherent continual fluctuation in used vehicle values and contribute to our ability to manage gross profit dollars per unit. 
We systematically mark downadjust individual vehicle prices based on proprietary pricing algorithms in order to appropriately balance sales trends, inventory turns and gross profit achievement.  Other factors that may influence gross profit include changes in ourthe wholesale and retail vehicle pricing environments, vehicle reconditioning and logistics costs, changes inand the percentage of vehicles sourced directly from consumers through our appraisal process and changes in the wholesale pricing environment.process.  Vehicles purchased directly from consumers typically generate more gross profit per unit compared with vehicles purchased at auction or through other channels.
Fiscal 20162020 Versus Fiscal 2015.2019.  The 5.5%11.7% increase in used vehicle gross profit in fiscal 20162020 was primarily driven by the 6.5%11.2% growth in total used unit sales, partially offset by a modest decline insales. Our used gross profit per unit.
Fiscal 2015 Versus Fiscal 2014. The 10.9% increase in used vehicle gross profit in fiscal 2015 was driven by the corresponding increase in used unit sales.  Used vehicle gross profit per unit remained consistent. consistent with fiscal 2019. We believe we can manage to a targeted gross profit per unit dollar range, subject to future changes to our business, pricing strategy or external market conditions.
Wholesale Vehicle Gross Profit
Our wholesale gross profit per unit reflects the demand for older, higher mileage vehicles, which are the mainstay of our auctions, as well as the continued strong dealer attendance and resulting high dealer-to-car ratios at our auctions.  The frequency of our auctions, which are generally held weekly or bi-weekly, minimizes the depreciation risk on these vehicles.  Our ability to adjust appraisal offers in response to the wholesale pricing environment is a key factor that influences wholesale gross profit.
Fiscal 20162020 Versus Fiscal 2015. 2019.The 6.4%5.4% increase in wholesale vehicle gross profit in fiscal 2016 reflected2020 was driven by both the combination of the 4.9%4.2% increase in wholesale unit sales withand a $14slight increase in wholesale gross profit per unit.
Fiscal 2015 Versus Fiscal 2014. The 16.3% increase in wholesale vehicle gross profit in fiscal 2015 reflected the combination of the 9.8% increase in wholesale unit sales with a $54 increase in wholesale gross profit per unit.   
Other Gross Profit
Other gross profit includes profits related to EPP revenues, net third-party finance fees and other revenues, which are predominantly comprised of new car sales and service department operations, including used vehicle reconditioning.reconditioning, and new vehicle sales.  We have no cost of sales related to EPP revenues or net third-party finance fees, as these represent revenues paid to us by certain third-party providers. Third-party finance fees are reported net of the fees we pay to third-party Tier 3 finance providers.  Accordingly, changes in the relative mix of the components of other gross profit components can affect the composition and amount of other gross profit.


Fiscal 20162020 Versus Fiscal 2015. 2019.Other gross profit rose 14.9%6.4% in fiscal 2016,2020, primarily reflecting the improvementgrowth in EPP revenues and net third-party finance fees discussed above, as well as an increaseoffset by a decline in service department gross profits dueof $25.4 million. Service profits were adversely affected by a recent increase in our post-sale warranty period from 30 to a change90 days and near-term inefficiencies resulting from our recent ramp in the timing of our recognition of reconditioning overhead costs, which increased other gross profit in fiscal 2016 by $10.4 million. These costs, which previously had been expensed as incurred, are now allocated to the carrying cost of inventory.
Fiscal 2015 Versus Fiscal 2014. Other gross profit increased 33.1% primarily due to the EPP cancellation reserve correction that reduced fiscal 2014 gross profit. Excluding this correction, gross profit increased consistent with the changes in other sales and revenues discussed above.technician hiring.
Impact of Inflation
Historically, inflation has not had a significant impact on results.  Profitability is primarily affected by our ability to achieve targeted unit sales and gross profit dollars per vehicle rather than by changes in average retail prices.  However, changeswe believe higher vehicle acquisition prices have adversely impacted, and could impact in the future, our comparable store used unit sales growth. Changes in average vehicle selling prices also impact CAF income, to the extent the average amount financed also changes.
In the years following the recession, we experienced a period of appreciation in used vehicle wholesale pricing.  We believe the appreciation resulted, in part, from a reduced supply of late-model used vehicles in the market.  This reduced supply was caused by the dramatic decline in new car industry sales and the associated slow down in used vehicle trade-in activity, compared with pre-recession periods.  The higher wholesale values increased both our vehicle acquisition costs and our used vehicle average selling prices, which climbed from $16,291 in fiscal 2009 to $19,917 in fiscal 2016. 


Selling, General and Administrative (“SG&A”)&A Expenses

COMPONENTS OF SG&A EXPENSES AS A PERCENTAGE OF TOTAL SG&AEXPENSES
Fiscal Year 2020
chart-4b92920df6bf5b26a20.jpg
COMPONENTS OF SG&A EXPENSES COMPARED WITH PRIOR PERIODS
Years Ended February 29 or 28Years Ended February 29 or 28
(In millions except per unit data)2016 Change 2015 Change 20142020 Change 2019 Change 2018
Compensation and benefits (1)
$737.6
 1.0% $730.4
 11.2 % $656.7
Compensation and benefits:         
Compensation and benefits, excluding share-based compensation expense$913.2
 9.4% $835.0
 3.7% $805.5
Share-based compensation expense99.4
 42.2% 69.9
 21.2% 57.7
Total compensation and benefits (1)
$1,012.6
 11.9% $904.9
 4.8% $863.2
Store occupancy costs275.6
 13.2% 243.5
 12.3 % 216.8
393.4
 9.6% 359.1
 6.5% 337.3
Advertising expense140.6
 14.5% 122.8
 9.4 % 112.2
191.3
 15.0% 166.4
 5.5% 157.7
Other overhead costs (2)
198.1
 23.0% 161.0
 (5.0)% 169.5
342.8
 14.3% 299.9
 15.8% 258.9
Total SG&A expenses$1,351.9
 7.5% $1,257.7
 8.9 % $1,155.2
$1,940.1
 12.1% $1,730.3
 7.0% $1,617.1
SG&A per used vehicle unit (3)
$2,181
 $21
 $2,160
 $(32) $2,192
$2,330
 $20
 $2,310
 $69
 $2,241
(1) 
Excludes compensation and benefits related to reconditioning and vehicle repair service, which are included in cost of sales. See Note 12 for details of stock-based compensation expense by grant type.
(2) 
Includes IT expenses, preopening and relocation costs, insurance, non-CAF bad debt, travel, preopening and relocation costs, charitable contributions and other administrative expenses. Costs for fiscal 2015 were reduced by $20.9 million in connection with the receipt of settlement proceeds in a class action lawsuit.
(3) 
Calculated as total SG&A expenses divided by total used vehicle units.

Fiscal 20162020 Versus Fiscal 2015. SG&A expenses for fiscal 2015 were reduced by $20.92019 (Increase of $209.8 million or $0.06 per share, which represented our receipt of settlement proceeds in a class action lawsuit related12.1%). In addition to the economic loss associated with certain Toyota vehicles.  Excluding this litigation settlement, the fiscal 2016 increase reflected the 10%6% growth in our store base (representing the addition of 14 stores) and higher information technology and marketing costs. This was partially offset by a $23.3 million decrease in share-based compensation expense, which was influenced by decreases in the per share price of our common stock during fiscal 2016. The decrease in share-based compensation expense in fiscal 2016 reduced SG&A per used unit by $38.
Fiscal 2015 Versus Fiscal 2014. Excluding the litigation settlement received in fiscal 2015, SG&A expenses grew, reflecting the combination of several factors, including the 10% increase in our store base during fiscal 20152020 (representing the addition of 13 stores), higher variable selling costs resulting from the 4.4% increase inassociated with our comparable store used unit sales,growth and an $11.5continued spending to advance our technology platforms and support our core and omni-channel initiatives, the net increase also reflected the following:
$29.5 million increase in share-based compensation expense, which increased SG&A per unit by $26. The increase in share-based compensation expense was influencedlargely related to cash-settled restricted stock units, as the expense associated with these units was primarily driven by the $18.68change in the company's stock price during the relevant periods.


$24.9 million increase in theadvertising expense due to our new advertising campaign launched in October 2020 and incremental marketing to support our omni-channel roll out. Advertising spend per share price of our common stock during fiscal 2015.    Excluding the settlement gain, SG&A per usedretail unit rose modestly to $230 versus $222 in fiscal 2015 was similar to fiscal 2014.2019.

Interest Expense
Interest expense includes the interest related to short- and long-term debt, financing obligations and finance lease obligations. It does not include interest on the non-recourse notes payable, which is reflected within CAF income.

Fiscal 20162020 Versus Fiscal 2015.2019.  Interest expense increased to $36.4 million in fiscal 2016 versus $24.5 million in fiscal 2015, primarily reflecting our higher average outstanding borrowings. During fiscal 2016, as a result of borrowings to fund our stock repurchase activity, we moved closer to our target range for adjusted debt to capital ratio. See “Liquidity and Capital Resources” for more information.
Fiscal 2015 Versus Fiscal 2014. Interest expense declined to $24.5$83.0 million in fiscal 20152020 versus $30.8$75.8 million in fiscal 2014.  During fiscal 2015, we capitalized $8.9 million in interest costs associated with the construction of certain facilities.  Excluding the capitalized interest costs, the year-over-year2019. The increase primarily reflected higher outstanding debt levels and an increase in interest expense primarily reflected interest expense on a $300 million term loan entered intofinance lease obligations in November 2014.
Other Expense
Fiscal 2016 Versus Fiscal 2015. During fiscal 2016, we recorded a one-time charge of $8.3 million associated with a property that is no longer planned to be used.

2020.
Income Taxes
The effective income tax rate was 38.3%consistent with the prior year at 23.5% in fiscal 2016, 38.4%2020 versus 24.3% in fiscal 2015 and 38.2% in fiscal 2014.2019.



RESULTS OF OPERATIONS – CARMAX AUTO FINANCE


CAF income primarily reflects interest and fee income generated by CAF’s portfolio of auto loan receivablesloans receivable less the interest expense associated with the debt issued to fund these receivables, a provision for estimated loan losses and direct CAF expenses. Total interest margin reflects the spread between interest and fees charged to consumers and our funding costs. Changes in the interest margin on new originations affect CAF income does not include any allocationover time. Increases in interest rates, which affect CAF’s funding costs, or other competitive pressures on consumer rates, could result in compression in the interest margin on new originations. Changes in the allowance for loan losses as a percentage of indirect costs.  Although CAF benefits from certain indirect overhead expenditures, we have not allocated indirect costsending managed receivables reflect the effect of the change in loss and delinquency experience on our outlook for net losses expected to CAF to avoid making subjective allocation decisions.  Examples of indirect costs not allocated to CAF include retail store expenses and corporate expenses.occur over the next 12 months.

CAF’s managed portfolio is composed primarily of loans originated over the past several years.  Trends in receivable growth and interest margins primarily reflect the cumulative effect of changes in the business over a multi-year period. TrendsWe strive to originate loans with an underlying risk profile that we believe will, in portfoliothe aggregate and excluding CAF’s Tier 3 originations, result in cumulative net losses and delinquencies are affected byin the 2% to 2.5% range over the life of the loans.  Actual loss performance of the loans may fall outside of this range based on various factors, including intentional changes in our origination strategies over time, as well as currentthe risk profile of originations, economic conditions.conditions (including the possible effects of the COVID-19 outbreak) and wholesale recovery rates.  Current period originations reflect current trends in both our retail sales and the CAF business, including the volume of loans originated, current interest rates charged to consumers, loan terms and average credit scores.   Because we recognize CAF income over the life of the underlying auto loan, loans originated in a given fiscal period generally do not have a significant effect on that period’s financial results. 


CAF income does not include any allocation of indirect costs.  Although CAF benefits from certain indirect overhead expenditures, we have not allocated indirect costs to CAF to avoid making subjective allocation decisions.  Examples of indirect costs not allocated to CAF include retail store expenses and corporate expenses.

See Note 3 for additional information on CAF income and Note 4 for information on auto loan receivables,loans receivable, including credit quality.
SELECTED CAF FINANCIAL INFORMATION
Years Ended February 29 or 28Years Ended February 29 or 28
(In millions)2016 
% (1)
 2015 
% (1)
 2014 
% (1)
2020 
% (1)
 2019 
% (1)
 2018 
% (1)
Interest margin:                      
Interest and fee income$682.9
 7.5
 $604.9
 7.7
 $548.0
 8.3
$1,104.1
 8.4
 $972.9
 8.0
 $856.6
 7.6
Interest expense(127.7) (1.4) (96.6) (1.2) (90.0) (1.4)(358.1) (2.7) (289.3) (2.4) (215.0) (1.9)
Total interest margin$555.2
 6.1
 $508.3
 6.5
 $458.0
 6.9
$746.0
 5.7
 $683.6
 5.6
 $641.6
 5.7
Provision for loan losses$(101.2) (1.1) $(82.3) (1.0) $(72.2) (1.1)$(185.7) (1.4) $(153.8) (1.3) $(137.6) (1.2)
CarMax Auto Finance income$392.0
 4.3
 $367.3
 4.7
 $336.2
 5.1
$456.0
 3.5
 $438.7
 3.6
 $421.2
 3.8


(1) 
Percent of total average managed receivables.



CAF ORIGINATION INFORMATION(AFTER THE IMPACT OF 3-DAY PAYOFFS)
Years Ended February 29 or 28 (1)
Years Ended February 29 or 28
2016 2015 20142020 2019 2018
Net loans originated (in millions)
$5,171.0
 $4,727.8
 $4,183.9
$7,089.7
 $6,330.1
 $5,962.2
Vehicle units financed 265,426
 243,264
 218,706
353,654
 323,864
 310,739
Penetration rate (2)
42.8% 41.8% 41.5%
Net penetration rate (1)
42.5% 43.2% 43.1%
Weighted average contract rate7.3% 7.1% 7.0%8.4% 8.5% 7.8%
Weighted average credit score (3)(2)
702
 701
 702
710
 706
 707
Weighted average loan-to-value (LTV) (4)(3)
94.6% 94.2% 93.7%94.2% 94.8% 95.0%
Weighted average term (in months)
65.9
 65.4
 65.4
66.1
 66.0
 65.8

(1) 
All information relates to loans originated net of 3-day payoffs and vehicle returns.
(2)
Vehicle units financed as a percentage of total retail used units sold.
(3)(2) 
The credit scores represent FICOFICO® scores and reflect only receivables with obligors that have a FICOFICO® score at the time of application.  The FICOFICO® score with respect to any receivable with co-obligors is calculated as the average of each obligor’s FICOFICO® score at the time of application.  FICOFICO® scores are not a significant factor in our primary scoring model, which relies on information from credit bureaus and other application information as discussed in Note 4.  FICO® is a federally registered servicemark of Fair Isaac Corporation.
(4)(3) 
LTV represents the ratio of the amount financed to the total collateral value, which is measured as the vehicle selling price plus applicable taxes, title and fees.




LOAN PERFORMANCE INFORMATION
Years Ended February 29 or 28
As of and for the
Years Ended February 29 or 28
(In millions)2016 2015 20142020 2019 2018
Total ending managed receivables$9,593.6
 $8,458.7
 $7,184.4
$13,617.8
 $12,510.2
 $11,618.9
Total average managed receivables$9,092.9
 $7,859.9
 $6,629.5
$13,105.1
 $12,150.2
 $11,210.8
Allowance for loan losses (1)
$94.9
 $81.7
 $69.9
$157.8
 $138.2
 $128.6
Allowance for loan losses as a percentage of ending managed receivables0.99% 0.97% 0.97%1.16% 1.10% 1.11%
Net credit losses on managed receivables$88.0
 $70.5
 $59.6
$166.1
 $144.2
 $132.6
Net credit losses as a percentage of total average managed receivables0.97% 0.90% 0.90%1.27% 1.19% 1.18%
Past due accounts as a percentage of ending managed receivables2.74% 2.62% 2.58%3.44% 3.61% 3.38%
Average recovery rate (2)
51.2% 54.2% 55.2%48.1% 47.7% 46.1%


(1)  
The allowance for loan losses represents an estimate of the amount of net losses inherent in our portfolio of managed receivables as of the applicable reporting date and anticipated to occur during the following 12 months.  
(2) 
The average recovery rate represents the average percentage of the outstanding principal balance we receive when a vehicle is repossessed and liquidated, generally at our wholesale auctions. TheWhile in any individual period conditions may vary, over the past 10 fiscal years, the annual recovery rate has ranged from a low of 42%46% to a high of 60%, and it is primarily affected by changes in the wholesale market pricing environment.


Fiscal 20162020 Versus Fiscal 2015.2019.
CAF income rose 6.7%Income (Increase of $17.3 million or 4.0%)
The increase in CAF income reflects an increase in the average managed receivables, partially offset by an increase in the provision for loan losses.
Average managed receivables grew 7.9% to $13.11 billion in fiscal 2020 driven primarily by the rise in CAF loan originations in recent years.
The growth in net loan originations in fiscal 2020 was largely due to our used vehicle sales growth as well as an increase in the average amount financed, partially offset by a decline in CAF’s penetration rate.

Provision for Loan Losses (Increased to $392.0$185.7 million in fiscal 2016, driven by the growth in average managed receivables, partially offset by a lower totalfrom $153.8 million)
The increase in the provision for loan losses was primarily due to the growth in average managed receivables as well as a modest increase in losses.
The allowance for loan losses as a percentage of ending managed receivables was 1.16% as of February 29, 2020 compared with 1.10% as of February 28, 2019.
Net losses for fiscal 2020 remained well within our long-term targeted performance range.


Total interest margin percentage and an increase in the provision for loan losses. Average managed receivables grew 15.7% to $9.09 billion in fiscal 2016, driven by the rise in net loan originations in recent years. Net loans originated in fiscal 2016 increased 9.4%, primarily reflecting the 6.6% growth in used vehicle revenues andslightly as a higher CAF penetration rate. The increase in CAF’s penetration rate in fiscal 2016 was largely due to changes in the underlying credit mix of customers applying for financing.
The total interest margin, which reflects the spread between interest and fees charged to consumers and our funding costs, declined to 6.1%percentage of average managed receivables from 6.5%to 5.7% in fiscal 2015. This was the result of a gradual compression of the spread between rates charged to consumers and our funding costs in recent years. Changes in the interest margin on new originations affect CAF income over time. Rising interest rates, which affect CAF’s funding costs, or other competitive pressures on consumer rates could result in further compression in the interest margin on new originations.
The provision for loan losses rose 22.9% to $101.2 million2020 compared with 5.6% in fiscal 2016, reflecting the 15.7% increase in average managed receivables in fiscal 2016 and the effect of favorable loss experience in fiscal 2015, which reduced the provision in that year. The allowance for loan losses as a percentage of ending managed receivables remained similar at 0.99% as of February 29, 2016, versus 0.97% as of February 28, 2015.2019.
Fiscal 2015 Versus Fiscal 2014. CAF income rose 9.3% to $367.3 million in fiscal 2015, driven by the growth in average managed receivables, partially offset by a lower total interest margin percent.  Average managed receivables grew 18.6% to $7.86 billion in fiscal 2015. Net loans originated in fiscal 2015 increased 13.0%, primarily reflecting the 13.3% growth in used vehicle revenues. The increase in CAF’s penetration rate in fiscal 2015 included the effect of the increase in loans originated in the CAF Tier 3 loan origination program.
The total interest margin declined to 6.5% of average managed receivables from 6.9% in fiscal 2014.  This reflected the combination of a gradual decline in the average contract rate charged on new loan originations in recent years with an increase in our average funding costs for more recent securitizations.
The provision for loan losses rose 14.0% to $82.3 million in fiscal 2015, reflecting the 18.6% increase in average managed receivables, partially offset by the effect of favorable loss experience.  The allowance for loan losses as a percent of ending managed receivables remained consistent at 0.97% as of both February 28, 2015 and February 28, 2014. 
Tier 3 Loan Originations.  In January 2014,  CAF launchedalso originates a test originatingsmall portion of auto loans forto customers who typically would be financed by our Tier 3 finance providers.  Asproviders, in order to better understand the performance of these loans, mitigate risk and add incremental profits.  Historically, CAF has targeted originating approximately 5% of the total Tier 3 loan volume; however, this rate may vary over time based on market conditions. A total of $167.5 million and $162.4 million in CAF Tier 3 receivables were outstanding as of February 29, 2016, a total of $96.5 million receivables were outstanding related to this program.  We plan to continue to originate loans in the Tier 3 space at a share similar to that during the past two years.2020 and February 28, 2019, respectively.  These loans have higher loss and delinquency rates than the remainder of the CAF portfolio, as well as higher contract rates.  The program is being funded separately fromAs of February 29, 2020 and February 28, 2019, approximately 10% of the remaindertotal allowance for loan losses related to the outstanding CAF Tier 3 loan balances. Subsequent to the end of CAF’s portfolio using existing working capitalfiscal 2020, we paused our CAF Tier 3 lending given the current economic outlook and is not included in our current securitization program. 

uncertainty surrounding the COVID-19 outbreak.


PLANNED FUTURE ACTIVITIES
 
In fiscal 2017,March 2020, we planopened one store in an existing market (Tampa, FL). In April 2020, we opened one store under limited operations in an existing market (Philadelphia, PA). Previously, it was our intent to open 15 stores. In fiscal 2018, we plan to open between 13 and 16 stores.  We currently estimate capital expenditures will totalapproximately$450 millionstores in fiscal 2017. Compared with2021 and a similar number of stores in fiscal 2016,2022. While we remain committed to executing our store growth plan for the increase in planned capital spending primarily reflectslong-term benefit of customers and shareholders, we have decided to pause our store expansion and remodel strategy until the timing of land acquisitions and construction activity.
FISCAL 2017 PLANNED STORE OPENINGS
LocationTelevision MarketMarket StatusPlanned Opening Date
Springfield, IllinoisChampaign/SpringfieldNewQ1 Fiscal 2017
Pleasanton, CaliforniaSan FranciscoNewQ1 Fiscal 2017
El Paso, TexasEl PasoNewQ2 Fiscal 2017
Westborough, MassachusettsBostonExistingQ2 Fiscal 2017
Bristol, TennesseeTri-Cities TN/VANewQ2 Fiscal 2017
Meridian, IdahoBoiseNewQ3 Fiscal 2017
Maple Shade, New JerseyPhiladelphiaExistingQ3 Fiscal 2017
Daytona Beach, FloridaOrlando/Daytona BeachExistingQ3 Fiscal 2017
Kentwood, MichiganGrand Rapids/KalamazooNewQ3 Fiscal 2017
Fremont, CaliforniaSan FranciscoExistingQ3 Fiscal 2017
Santa Rosa, CaliforniaSan FranciscoExistingQ3 Fiscal 2017
Mobile, AlabamaMobileNewQ4 Fiscal 2017
Palmdale, CaliforniaLos AngelesExistingQ4 Fiscal 2017
Murrieta, CaliforniaLos AngelesExistingQ4 Fiscal 2017
Albany, New YorkAlbanyNewQ4 Fiscal 2017

Normal construction, permitting or other scheduling delays could shift the opening dates of any of these stores into a later period. COVID-19 situation stabilizes.
RECENT ACCOUNTING PRONOUNCEMENTS


See Note 2(Y)1(X) to the consolidated financial statements for information on recent accounting pronouncements applicable to CarMax.
FINANCIAL CONDITION
Liquidity and Capital Resources
Our primary ongoing cash requirements are to fund our existing operations, store expansionand improvement and CAF. Since fiscal 2013, we have also elected to use cash for our share repurchase program.  Our primary ongoing sources of liquidity include funds provided by operations, proceeds from securitization transactions or othernon-recourse funding arrangements,vehicles and borrowings under our revolving credit facilityor through other financing sources.


We currently target an adjusted debt to capital ratio in a range of 35% to 45%. At the end of fiscal 2020, our adjusted debt to capital ratio was at the lower end of our targeted range. In determiningcalculating this ratio, we utilize total debt, excluding non-recourse notes payable, finance lease liabilities, a multiple of eight times rent expense and total shareholders’ equity. WeGenerally, we expect to use our revolving credit facility and other financing sources, together with stock repurchases, to achievemaintain this targeted ratio; however, in any period, we may be outside this range due to seasonal, market, strategic or other factors.
 
We ended fiscal 2020 with a healthy liquidity position. In response to the COVID-19 crisis, we are taking immediate and proactive measures to bolster our liquidity position and provide additional financial flexibility to improve our ability to meet our short-term liquidity needs. These measures include drawing down additional funds on our revolving credit facility, halting our stock repurchase program, pausing our store expansion strategy and actively aligning operating expenses to the current state of the business, including our recently announced furlough of approximately 15,500 associates in April 2020. Our current capital allocation strategy is to prioritize navigating the near-term challenges that COVID-19 presents and continuing to fund operating activities.
Operating Activities.  NetDuring fiscal 2020, net cash used in operating activities totaled $236.6 million compared with net cash provided by operating activities of $148.9$163.0 million in fiscal 2016 includes2019, which included increases in auto loan receivablesloans receivable of $1.20 billion.$1.31 billion in fiscal 2020 and $1.05 billion in fiscal 2019.  The majority of the increases in auto loan receivablesloans receivable are accompanied by increases in non-recourse notes payable, which are separately reflected as cash provided by financing activities. 
As of February 29, 2020, total inventory was $2.85 billion, representing an increase of $327.0 million, or 13.0%, compared with the balance as of the start of the fiscal year. The increase primarily reflected the addition of inventory to support our comparable store sales growth, including seasonal sales opportunities, and new store openings in fiscal 2020. The increase also reflects a higher average carrying cost of inventory due to changes in our vehicle mix.

When considering cash provided byfrom operating activities, management uses an adjusted measure of net cash from operating activities that offsets the changes in auto loan receivablesloans receivable with the corresponding changes in non-recourse notes payable.  This is achieved by adding back the cash provided from the net issuances of non-recourse notes payable, which represents the increase in auto loan receivablesloans receivable that were securitizedfunded through the issuance of non-recourse notes payable during the year.  The resulting financial measure, adjusted net cash from operating activities, is a non-GAAP financial measure.  We believe adjusted net cash from operating activities


is a meaningful metric for investors because it provides better visibility into the cash generated from operations.  Including the increases in non-recourse notes payable, net cash provided by operating activities would have been as follows:
 


RECONCILIATION OF ADJUSTED NET CASH FROM OPERATING ACTIVITIES
Years Ended February 29 or 28Years Ended February 29 or 28
(In millions)2016 2015 20142020 2019 2018
Net cash used in operating activities$(148.9) $(968.1) $(613.2)
Add: Net issuances of non-recourse notes payable (1)
1,057.1
 1,222.2
 1,393.4
Net cash (used in) provided by operating activities$(236.6) $163.0
 $(80.6)
Add: Net issuances of non-recourse notes payable (1)
1,077.9
 890.8
 902.2
Adjusted net cash provided by operating activities$908.2
 $254.1
 $780.2
$841.3
 $1,053.8
 $821.6
  
(1) 
Calculated using thegrossissuanceslesspayments on non-recourse notes payableas disclosedon theconsolidatedstatementsof cash flows.
 
As of February 29, 2016, total inventory was $1.93 billion, representing aCompared with fiscal 2019, the decrease of $154.8 million, or 7.4%, compared with the balance as of the start of thein fiscal year. The decrease primarily2020 adjusted net cash provided by operating activities reflected the net effectschanges in inventory discussed above, timing and use of (i) a 13% decrease in usednon-recourse funding vehicles in inventory at stores included in the comparable store base in an effortrelation to optimize inventory, (ii) the additionoriginations of inventoryauto loans receivable, and timing-related changes to support new store openings in fiscal 2016accounts receivable and (iii) our disposal of two new car franchises during fiscal 2016.

As of February 28, 2015, total inventory was $2.09 billion, representingother current assets, partially offset by an increase of $445.5million, or27.1%, compared within net earnings when excluding non-cash expenses, which include depreciation and amortization, share-based compensation expense and the balance as of the start of the fiscal year. The increase reflected a combination of factors, including an intentional build in inventories in the fallprovisions for loan losses and winter of 2014 to better position us for seasonal sales opportunities, the 13 new stores opened during fiscal 2015, added inventories to support our comparable store sales growth, and below-target inventories at the start of the fiscal year. cancellation reserves.

Investing Activities.  Net cash used in investing activities totaled $378.8$389.4 million in fiscal 2016, $360.72020 and $308.5 million in fiscal 2015 and$336.7 million in fiscal 2014.2019.  Investing activities primarily consist of capital expenditures, which totaled$315.6331.9 million in fiscal 2016, 2020and$309.8304.6 million in fiscal 2015 and$310.3 million in fiscal 20142019. Capital expenditures primarily include store construction costs, real estate acquisitions for planned future store openingsstore construction costsand store remodeling expenses.  We maintain a multi-year pipeline of sites to support our store growth, so portions of capital spending in one year may relate to stores that we open in subsequent fiscal years. We opened 14 stores and relocated 1 store in fiscal 2016 and we opened 13 stores in each of fiscal 20152020 and 2014.15 stores in fiscal 2019.
 
Financing Activities.  Net cash provided by financing activities totaled $537.5$687.0 million in fiscal 2016, $728.62020 and $186.0 million in fiscal 2015 and $1.13 billion in fiscal 2014.2019.  Included in these amounts were net increases in total non-recourse notes payable of$1.06 billion, $1.221.08 billion and $1.39 billion,$890.8 million, respectively, which were used to provide the financing for the majority of the increases of $1.20 billion, $1.37$1.31 billion and $1.32$1.05 billion, respectively, in auto loan receivablesloans receivable (see Operating Activities).  During fiscal 2016,2020, we increased net borrowings under the revolving credit facility by $404.6$86.2 million,. During compared with increased net borrowings of $168.9 million during fiscal 2015, we received proceeds of $300 million from a variable-rate term loan entered into in November 2014.2019. Net cash provided by financing activities was reduced by stock repurchases of$983.9567.7 million in fiscal 2016, $924.32020 and $904.7 million in fiscal 2015and $313.4 millionin fiscal 2014. 2019. 

TOTAL DEBT AND CASH AND CASH EQUIVALENTS
 As of February 29 or 28
(In thousands)2016 2015
Borrowings under revolving credit facility$415,428
 $10,785
Other long-term debt300,000
 300,000
Finance and capital lease obligations414,654
 327,838
Non-recourse notes payable9,527,750
 8,470,629
Total debt$10,657,832
 $9,109,252
Cash and cash equivalents$37,394
 $27,606
(In thousands) As of February 29 or 28
Debt Description (1)
Maturity Date2020 2019
Revolving credit facility (2) (4)
June 2024$452,740
 $366,529
Term loan (2)
June 2024300,000
 300,000
3.86% Senior notesApril 2023100,000
 100,000
4.17% Senior notesApril 2026200,000
 200,000
4.27% Senior notesApril 2028200,000
 200,000
Financing obligationsVarious dates through February 2059536,739
 495,626
Non-recourse notes payableVarious dates through July 202613,613,272
 12,535,405
Total debt (3)
 $15,402,751
 $14,197,560
Cash and cash equivalents $58,211
 $46,938
(1)
Interest is payable monthly, with the exception of our senior notes, which are payable semi-annually.
(2)
Borrowings accrue interest at variable rates based on LIBOR, the federal funds rate, or the prime rate, depending on the type of borrowing.
(3)
Total debt excludes unamortized debt issuance costs. See Note 11 for additional information.
(4)
During March 2020, we made net borrowings under this facility of approximately $675 million, following which more than $300 million in unused borrowing capacity remained.

We have a $1.20Borrowings under our $1.45 billion unsecured revolving credit facility, which expires in August 2020.  Borrowings under this credit facility are available for working capital and general corporate purposes, and the unused portion is fully available to us.  We also have a $300 million variable-rate term loan, which is due in August 2020.  The credit facility, and term loan and senior note agreements contain


representations and warranties, conditions and covenants.  If these requirements wereare not met, all amounts outstanding or otherwise owed could become due and payable immediately and other limitations could be placed on our ability to use any available borrowing capacity.

As of February 29, 2020, we were in compliance with these financial covenants. As of that date, our performance under these covenants could degrade such that, if the covenant ratios were to double, we would still remain in compliance.

Finance and capital lease obligations relate primarily to stores subject to sale-leaseback transactions that did not qualify for sale accounting and are, therefore, accounted for as financings. A portion of the periodic lease payments is recognized as interest expense and the remainder reduces the obligation. In the event the leases are modified or extended beyond their original lease term, the related obligation is increased based on the present value of the revised future minimum lease payments, with a corresponding increase to the assets subject to these transactions. Upon modification, the amortization of the obligation is reset, resulting in more of the lease payments being applied to interest expense in the initial years following the modification. During fiscal 2016, finance lease obligations were increased by $103.2 million related to leases that were modified or extended beyond their original lease term, resulting in an increase of interest expense recognized in fiscal 2016 that is expected to continue in fiscal 2017.
See Note 11 for additional information on our revolving credit facility, term loan, senior notes and finance and capital leasefinancing obligations.
CAF auto loan receivablesloans receivable are primarily funded through securitizationour warehouse facilities and asset-backed term funding transactions.  Our securitizationsThese non-recourse funding vehicles are structured to legally isolate the auto loan receivables,loans receivable, and we would not expect to be able to access the assets of our securitizationnon-recourse funding vehicles, even in insolvency, receivership or conservatorship proceedings.  Similarly, the investors in the non-recourse notes payable have no recourse to our assets beyond the securitizedrelated receivables, the amounts on deposit in reserve accounts and the restricted cash from collections on auto loan receivables.loans receivable.  We do, however, continue to have the rights associated with the interest we retain in these securitizationnon-recourse funding vehicles. Loans originated in the CAF Tier 3 loan origination program are currently being funded using existing working capital.
The timing of principal payments on the non-recourse notes payable is based on the timing of principal collections and defaults on the securitized auto loan receivables.    The current portion of non-recourse notes payable represents principal payments that are due to be distributed in the following period.
As of February 29, 2016, $8.132020, $11.43 billion and $2.18 billion of non-recourse notes payable waswere outstanding related to asset-backed term securitizations.  These notes payable have scheduled maturities through August 2022,  but they may mature earlier, depending on the repayment rate of the underlying auto loan receivables.funding transactions and our warehouse facilities, respectively.  During fiscal 2016,2020, we completed four term securitizations, fundingfunded a total of $4.36$6.11 billion of auto loan receivables.in asset-backed term funding transactions.
As of February 29, 2016,  $1.40 billion of non-recourse notes payable was outstanding related to our warehouse facilities.  We have periodically increased our warehouse facility limit over time, as our store base, sales and CAF loan originations have grown. As of February 29, 2016, the combined warehouse facility limit was $2.50 billion, and unused warehouse capacity totaled $1.10 billion.  Of the combined warehouse facility limit, $1.00 billion will expire in August 2016 and $1.50 billion will expire in February 2017.  See Notes 2(F)1(F) and 11 for additional information on the warehouse facilities. 
The securitizationWe generally repurchase the receivables funded through our warehouse facilities when we enter into an asset-backed term funding transaction. If our counterparties were to refuse to permit these repurchases it could impact our ability to execute on our funding program. Additionally, the agreements related to the warehouse facilities include various representations and warranties, covenants and performance triggers.  If these requirements are not met, we could be unable to continue to securitizefund receivables through the warehouse facilities.  In addition, warehouse facility investors could charge us a higher rate of interest and could have us replaced as servicer.  Further, we could be required to deposit collections on the securitizedrelated receivables with the warehouse facility agents on a daily basis and deliver executed lockbox agreements to the warehouse facility agents.
We expect that adjusted net cash providedCurrently, the asset-backed term funding market has been disrupted by operations, borrowings under existing, new or expanded credit facilities and other funding arrangements will bethe effects of the COVID-19 outbreak. As of February 29, 2020, we had $1.32 billion of unused capacity in our warehouse facilities. While we believe this capacity is sufficient to fundsupport CAF capital expenditures, repurchases of stock and working capitalactivity for the foreseeable future.  We anticipate that we will be able to enter into new, or renew or expand existing, funding arrangements to meet our future funding needs.  However, based on conditionsseveral months, particularly in the credit markets,current sales environment, we are actively assessing alternatives in the costevent that the asset-backed securities market remains disrupted for these arrangements could be materially higher than historical levels and the timing and capacityan extended period of these transactions could be dictated by market availability rather than our requirements.time.
The timing and amount of stock repurchases are determined based on sharestock price, market conditions, legal requirements and other factors.  Shares repurchased are deemed authorized but unissued shares of common stock.  As of February 29, 2016, the board had authorized2020, a total of $3.80$2 billion of repurchases.board authorizations for repurchases were outstanding, with no expiration date.  At that date, $1.40$1.55 billion wasremained available for repurchase. Subsequent to the end of the fiscal year, we halted our stock repurchase underprogram, although the board’s outstandingrepurchase authorization which expires on December 31, 2016.remains effective. See Note 12 for more information on share repurchase activity.
Fair Value Measurements.We reportrecognize money market securities, mutual fund investments and derivative instruments at fair value.  See Note 6 for more information on fair value measurements.
 



CONTRACTUAL OBLIGATIONS (1)  
As of February 29, 2016As of February 29, 2020
  Less Than 1 to 3 3 to 5 More Than    Less Than 1 to 3 3 to 5 More Than  
(In millions)Total 1 Year Years Years 5 Years OtherTotal 1 Year Years Years 5 Years Other
Short-term debt (2)
$0.4
 $0.4
 $
 $
 $
 $
$
 $
 $
 $
 $
 $
Long-term debt (2)
715.0
 
 
 715.0
 
 
1,252.7
 
 
 852.7
 400.0
 
Finance and capital leases (3)
785.3
 48.7
 93.3
 82.0
 561.3
 
Operating leases (3)
689.0
 44.5
 90.8
 84.0
 469.7
 
Interest on debt (2)
140.3
 20.7
 41.5
 35.7
 42.4
 
Financing obligations1,156.1
 52.5
 108.0
 107.9
 887.7
 
Operating and finance leases (3)
979.5
 67.6
 127.4
 123.1
 661.4
 
Purchase obligations (4)
171.7
 122.1
 40.4
 7.6
 1.6
 
197.5
 65.3
 78.4
 39.4
 14.4
 
Defined benefit retirement plans (5)
90.6
 0.4
 
 
 
 90.2
142.1
 0.6
 
 
 
 141.5
Unrecognized tax benefits (6)
21.0
 0.2
 
 
 
 20.8
28.3
 
 
 
 
 28.3
Total$2,473.0
 $216.3
 $224.5
 $888.6
 $1,032.6
 $111.0
$3,896.5
 $206.7
 $355.3
 $1,158.8
 $2,005.9
 $169.8
 
(1) 
This table excludes the non-recourse notes payable that relate to auto loan receivablesloans receivable funded through asset-backed term securitizationsfunding transactions and our warehouse facilities.  The securitizedThese receivables can only be used as collateral to settle obligations of these securitization vehicles.  In addition, the investors in the non-recourse notes payable have no recourse to our assets beyond the securitizedrelated receivables, the amounts on deposit in reserve accounts and the restricted cash from collections on auto loan receivables.loans receivable.  See Note 2(F)1(F) and 11.
(2) 
Represents interest payments to be made on our fixed-rate senior notes. Due to the uncertainty of forecasting expected variable interest rate payments thoseassociated with our revolving credit facility and term loan, such amounts are not included in the table.  See Note 11.
(3) 
Excludes taxes, insurance and other costs payable directly by us.  These costs vary from year to year and are incurred in the ordinary courseLease obligations exclude $36.9 million of business.legally binding minimum lease payments for leases signed but not yet commenced. See Note 15.
(4) 
Includes certain enforceable and legally binding obligations related to real estate purchases, advertising and third-party outsourcing services.services and advertising.  Purchase obligations exclude agreements that are cancellable at any time without penalty. See Note 16(B)17(B).
(5) 
Represents the recognized funded status of our retirement plans, of which $90.2$141.5 million has no contractual payment schedule and we expect payments to occur beyond 12 months from February 29, 2016.2020.  See Note 10.
(6) 
Represents the net unrecognized tax benefits related to uncertain tax positions.  The timing of payments associated with $20.8 million of these tax benefits could not be estimated as of February 29, 2016.2020.  See Note 9.
Additionally, we had $997.3 million in unused capacity on our revolving credit facility as of February 29, 2020. During March 2020, we made net borrowings under this facility of approximately $675 million, following which more than $300 million in unused borrowing capacity remained.

40





Item 7A.  Quantitative and Qualitative Disclosures about Market Risk.
Auto Loan ReceivablesInterest Rate Exposure - Non-Recourse Notes Payable
As of February 29, 20162020 and February 28, 2015,2019, all loans in our portfolio of managed receivables were fixed-rate installment contracts.  Financing for these receivables was achieved primarily through asset securitization programsnon-recourse funding vehicles that, in turn, issued both fixed- and variable-rate securities.notes. Non-recourse funding vehicles include warehouse facilities and asset-backed term funding transactions. 
Borrowings under our warehouse facilities are variable-rate debt and are secured by auto loans receivable.  The receivables are funded through the warehouse facilities until we elect to fund them through an asset-backed term funding transaction, which issue notes payable that accrue interest predominantly at fixed rates.  
Interest rate risk related to variable-rate debt is primarily mitigated by entering into derivative instruments. Our derivative instruments are used to manage differences in the amount of our known or expected cash receipts and our known or expected cash payments principally related to the funding of our auto loan receivables.loans receivable. Disruptions in the credit markets or unexpected changes in prepayment activity could impact the effectiveness of our hedging strategies.  Other receivables are financed with working capital.  Generally, changes in interest rates associated with underlying swaps will not have a material impact on earnings; however, they could have a material impact on cash and cash flows.
Absent any additional actions by the company to further mitigate risk, a 100-basis point increase in market interest rates associated with non-recourse funding vehicles would have decreased our fiscal 2020 net earnings per share by approximately $0.10.

Credit risk is the exposure to nonperformance of another party to an agreement.  We mitigate credit risk by dealing with highly rated bank counterparties.  The market and credit risks associated with derivative instruments are similar to those relating to other types of financial instruments.  See Notes 5 and 6 for additional information on derivative instruments and hedging activities.

COMPOSITION OF AUTO LOAN RECEIVABLES NON-RECOURSE NOTES PAYABLE
 As of February 29 or 28
(In millions)2016 2015
Principal amount of receivables funded through: 
  
Term securitizations$7,828.0
 $7,226.5
Warehouse facilities (1)
1,399.0
 986.0
Other receivables (2)
366.6
 246.2
Total$9,593.6
 $8,458.7
 As of February 29 or 28
(In millions)2020 2019
Fixed-rate$10,853.4
 $10,153.2
Variable-rate (1)
2,759.9
 2,382.2
Total$13,613.3
 $12,535.4
 
(1) 
We have entered into derivatives designatedVariable-rate debt includes borrowings under our warehouse facilities as cash flow hedgeswell as the variable portion of forecasted interest payments in anticipation of permanentborrowings under our asset-backed term funding for these receivables in the term securitization market.  The current notional amount of these derivatives was $1.38 billion as of February 29, 2016, and $988.0 million as of February 28, 2015.transactions.  See Note 5.
(2)
Other receivables include receivables not funded through the warehouse facilities or term securitizations, including receivables restricted as excess collateral for those funding arrangements.11.
 
Interest Rate Exposure - Other Debt
We have interest rate risk from changing interest rates related to borrowings under our revolving credit facility.  We also have interest rate risk from changing interest rates related to borrowings under our term loan; however, a portion of the variable-rate risk is mitigated by a derivative instrument. Substantially all of these borrowings are variable-rate debt based on LIBOR.  A 100-basis point increase in market interest rates would have decreased our fiscal 20162020 net earnings per share by approximately $0.01.  We also have interest rate risk from changing interest rates related to borrowings under our term loan; however, the variable-rate risk is mitigated by a derivative instrument.
Borrowings under our warehouse facilities are also variable-rate debt and are secured by auto loan receivables on which we collect interest at fixed rates.  The receivables are funded through the warehouse facilities until we elect to fund them through a term securitization or alternative funding arrangement.  This variable-rate risk is mitigated by funding the receivables through a term securitization or other funding arrangement, and by entering into derivative instruments.  Absent any additional actions by the company to further mitigate risk, a 100-basis point increase in market interest rates associated with the warehouse facilities would have decreased our fiscal 2016 net earnings per share by approximately $0.04.
$0.02. 
Other Market Exposures
Our pension plan has interest rate risk related to its projected benefit obligation (PBO)(“PBO”).  Due to the relatively young overall age of the plan’s participants, a 100-basis point change in the discount rate has approximately a 20% effect on the PBO balance.  A 100-basis point decrease in the discount rate would have decreased our fiscal 20162020 net earnings per share by less than $0.01.  See Note 10 for more information on our benefit plans.
 
As our cash-settled restricted stock units are liability awards, the related compensation expense is sensitive to changes in the company’s stock price.  The mark-to-market effect on the liability depends on each award’s grant price and previously recognized expense.  At February 29, 2016,2020, a $1.0010% change in the company’s stock price would have affected fiscal 20162020 net earnings per share by less than $0.01.approximately $0.04.

41





Item 8.  Consolidated Financial Statements and Supplementary Data.
MANAGEMENT’S ANNUAL REPORT ON INTERNAL CONTROL
OVER FINANCIAL REPORTING
Management is responsible for establishing and maintaining adequate internal control over financial reporting for the company.  Because of its inherent limitations, internal control over financial reporting may not prevent or detect misstatements.  Accordingly, even effective internal control over financial reporting can provide only reasonable assurance regarding the reliability of financial reporting and the preparation of financial statements for external purposes in accordance with U.S. generally accepted accounting principles.
Management conducted an evaluation of the effectiveness of our internal control over financial reporting based on the framework and criteria established in Internal Control—Integrated Framework (2013), issued by the Committee of Sponsoring Organizations of the Treadway Commission.  Based on this evaluation, our management has concluded that our internal control over financial reporting was effective as of February 29, 2016.2020.
KPMG LLP, the company’s independent registered public accounting firm, has issued a report on our internal control over financial reporting.  Their report is included herein. 

 
billnashsignature.jpg
THOMAS J. FOLLIARDWILLIAM D. NASH
PRESIDENT AND CHIEF EXECUTIVE OFFICER

THOMAS W. REEDY
EXECUTIVE

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ENRIQUE N. MAYOR-MORA
SENIOR VICE PRESIDENT AND
CHIEF FINANCIAL OFFICER



REPORT OF INDEPENDENT REGISTERED
PUBLIC ACCOUNTING FIRM
 
TheTo the Shareholders and Board of Directors and Shareholders
CarMax, Inc.:
Opinions on the Consolidated Financial Statements and Internal Control Over Financial Reporting
We have audited the accompanying consolidated balance sheets of CarMax, Inc. and subsidiaries (the Company) as of February 29, 20162020 and February 28, 2015, and2019, the related consolidated statements of earnings, comprehensive income, shareholders’ equity, and cash flows and shareholders’ equity for each of the years in the three-year period ended February 29, 2016.2020 and the related notes (collectively, the consolidated financial statements). We also have audited the Company’s internal control over financial reporting as of February 29, 2016,2020 based on criteria established in Internal Control - Integrated Framework(2013) issued by the Committee of Sponsoring Organizations of the Treadway Commission (COSO). Commission.
In our opinion, the consolidated financial statements referred to above present fairly, in all material respects, the financial position of the Company as of February 29, 2020 and February 28, 2019, and the results of its operations and its cash flows for each of the years in the three-year period ended February 29, 2020, in conformity with U.S. generally accepted accounting principles. Also in our opinion, the Company maintained, in all material respects, effective internal control over financial reporting as of February 29, 2020, based on criteria established in Internal Control - Integrated Framework (2013) issued by the Committee of Sponsoring Organizations of the Treadway Commission.
Basis for Opinions
The Company’s management is responsible for these consolidated financial statements, for maintaining effective internal control over financial reporting, and for its assessment of the effectiveness of internal control over financial reporting, included in the accompanying Management’s Annual Report on Internal Control Over Financial Reporting. Our responsibility is to express an opinion on thesethe Company’s consolidated financial statements and an opinion on the Company’s internal control over financial reporting based on our audits. We are a public accounting firm registered with the Public Company Accounting Oversight Board (United States) (PCAOB) and are required to be independent with respect to the Company in accordance with the U.S. federal securities laws and the applicable rules and regulations of the Securities and Exchange Commission and the PCAOB.
We conducted our audits in accordance with the auditing standards of the Public Company Accounting Oversight Board (United States).PCAOB. Those standards require that we plan and perform the audits to obtain reasonable assurance about whether the consolidated financial statements are free of material misstatement, whether due to error or fraud, and whether effective internal control over financial reporting was maintained in all material respects.
Our audits of the consolidated financial statements included performing procedures to assess the risks of material misstatement of the consolidated financial statements, whether due to error or fraud, and performing procedures that respond to those risks. Such procedures included examining, on a test basis, evidence supportingregarding the amounts and disclosures in the consolidated financial statements, assessingstatements. Our audits also included evaluating the accounting principles used and significant estimates made by management, andas well as evaluating the overall presentation of the consolidated financial statement presentation.statements. Our audit of internal control over financial reporting included obtaining an understanding of internal control over financial reporting, assessing the risk that a material weakness exists, and testing and evaluating the design and operating effectiveness of internal control based on the assessed risk. Our audits also included performing such other procedures as we considered necessary in the circumstances. We believe that our audits provide a reasonable basis for our opinion.opinions.
Definition and Limitations of Internal Control Over Financial Reporting
A company’s internal control over financial reporting is a process designed to provide reasonable assurance regarding the reliability of financial reporting and the preparation of financial statements for external purposes in accordance with generally accepted accounting principles. A company’s internal control over financial reporting includes those policies and procedures that (1) pertain to the maintenance of records that, in reasonable detail, accurately and fairly reflect the transactions and dispositions of the assets of the company; (2) provide reasonable assurance that transactions are recorded as necessary to permit preparation of financial statements in accordance with generally accepted accounting principles, and that receipts and expenditures of the company are being made only in accordance with authorizations of management and directors of the company; and (3) provide reasonable assurance regarding prevention or timely detection of unauthorized acquisition, use, or disposition of the company’s assets that could have a material effect on the financial statements.


Because of its inherent limitations, internal control over financial reporting may not prevent or detect misstatements. Also, projections of any evaluation of effectiveness to future periods are subject to the risk that controls may become inadequate because of changes in conditions, or that the degree of compliance with the policies or procedures may deteriorate.
In our opinion,
Critical Audit Matters
The critical audit matters communicated below are matters arising from the current period audit of the consolidated financial statements referredthat were communicated or required to above present fairly,be communicated to the audit committee and that: (1) relate to accounts or disclosures that are material to the consolidated financial statements and (2) involved our especially challenging, subjective, or complex judgments. The communication of critical audit matters does not alter in all material respects,any way our opinion on the consolidated financial positionstatements, taken as a whole, and we are not, by communicating the critical audit matters below, providing separate opinions on the critical audit matters or on the accounts or disclosures to which they relate.

Assessment of CarMax, Inc.the allowance for loan losses
As discussed in Notes 1(H) and subsidiaries as4 to the consolidated financial statements, the allowance for loan losses is maintained by the Company at a level estimated to provide for probable net loan losses inherent in the portfolio. The balance of the allowance for loan losses at February 29, 20162020 was $157.8 million or 1.16% of ending managed receivables. The Company estimates the allowance for loan loss using analytical models based on the composition of the portfolio of managed receivables, historical loss trends, and February 28, 2015, andforecasted forward loss curves. In addition, the Company assesses the need to make adjustments to the results of their operationsthe analytical models based on consideration of recent trends in delinquencies and their cash flows for eachdefaults, recovery rates, and the economic environment.
We identified the assessment of the yearsallowance for loan losses as a critical audit matter because it involved significant measurement uncertainty requiring complex auditor judgment, and knowledge and experience in the three-yearindustry. The assessment involved evaluating the allowance for loan losses methodology and the analytical models, including the models’ key inputs and assumptions, which consisted of the historical observation periods and net loss data, the period ended February 29, 2016,of time between loss event inherent in conformitythe portfolio and the charge-off date, forecasted forward loss curves, the weighting factor of actual loss data versus historical credit grade performance used for receivables with less than 18 months of performance history, and the segmentation of receivables based on credit grade. Given the complexity of the analytical models, we also evaluated the design and mathematical accuracy of the analytical models. Performing procedures to address this critical audit matter involved significant audit effort.
The primary procedures we performed to address the critical audit matter included the following. We tested certain internal controls over the 1) development and approval of the allowance for loan losses methodology and the analytical models, including the models’ key inputs and assumptions and 2) design and mathematical accuracy of the analytical models. We tested the key inputs and assumptions used in the analytical models by considering their relevance and reliability, as well as considering additional factors or alternative assumptions which could have been utilized. We involved credit risk professionals with specialized skills and knowledge, who assisted in:
evaluating the allowance for loan losses methodology and analytical models for compliance with U.S. generally accepted accounting principles. Alsoprinciples,
evaluating the design and mathematical accuracy of the analytical models, and
assessing the key inputs and assumptions used in our opinion,the analytical models compared to historical loss data and the related risk of loss within the portfolio.

We performed a lookback analysis to test how predictive the model has been over time as compared to actual loss history.
Assessment of cancellation reserves
As discussed in Notes 2 and 8 to the consolidated financial statements, the Company maintained, in all material respects, effective internal control over financial reporting asrecords reserves, or refund liabilities, for estimated extended protection plan products contract cancellations. The balance of the cancellation reserves at February 29, 2016,2020 was $117.8 million. The Company estimates the cancellation reserves with analytical models based on criteria establishedforecasted forward cancellation curves utilizing historical experience, recent trends and credit mix of the customer base.
We identified the assessment of cancellation reserves as a critical audit matter because of the complexity of the analytical models, the reliance of the models on multiple data elements, and the inherent estimation uncertainty. The assessment involved evaluating key inputs of the forecasted forward cancellation curves utilizing historical experience, recent cancellation trends and the credit mix of the customer base. Given the complexity of the analytical models, we also evaluated the design and mathematical accuracy. Performing procedures to address this critical audit matter involved significant audit effort.
The primary procedures we performed to address the critical audit matter included the following. We tested certain internal controls over the 1) development and approval of the cancellation reserve methodology and the analytical models, including the models’


key inputs and assumptions and 2) design and mathematical accuracy of the analytical models. We tested the inputs and assumptions used in Internal Control – Integrated Framework (2013) issuedthe analytical models by COSO.considering their relevance and reliability, as well as considering additional factors or alternative assumptions which could have been utilized. We involved credit risk professionals with specialized skills and knowledge, who assisted in:
evaluating the cancellation reserve methodology and analytical models for compliance with U.S. generally accepted accounting principles,
evaluating the design and mathematical accuracy of the analytical models, and
assessing the key inputs and assumptions used in the analytical models compared to historical contract cancellation data and the credit mix within the customer base.

We performed a lookback analysis to test how predictive the models have been over time as compared to actual history of contract cancellations.

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We have served as the Company’s auditor since 1996.
Richmond, Virginia
April 22, 201621, 2020

45





CONSOLIDATED STATEMENTS OF EARNINGS


Years Ended February 29 or 28Years Ended February 29 or 28
(In thousands except per share data)2016 
% (1)
 2015 
% (1)
 2014 
% (1)
2020 
% (1)
 2019 
% (1)
 2018 
% (1)
SALES AND OPERATING REVENUES:
 
           
  
        
Used vehicle sales$12,439,401
 82.1 $11,674,520
 81.8 $10,306,256
 82.0$17,169,462
 84.5
 $15,172,772
 83.5 $14,392,360
 84.1
Wholesale vehicle sales2,188,267
 14.4 2,049,133
 14.4 1,823,425
 14.52,500,042
 12.3
 2,392,992
 13.2 2,181,156
 12.7
Other sales and revenues522,007
 3.4 545,063
 3.8 444,618
 3.5650,483
 3.2
 607,336
 3.3 546,693
 3.2
NET SALES AND OPERATING REVENUES15,149,675
 100.0 14,268,716
 100.0 12,574,299
 100.020,319,987
 100.0
 18,173,100
 100.0 17,120,209
 100.0
Cost of sales13,130,915
 86.7 12,381,189
 86.8 10,925,598
 86.9
COST OF SALES:         
Used vehicle cost of sales15,349,401
 75.5
 13,544,033
 74.5 12,824,741
 74.9
Wholesale vehicle cost of sales2,045,680
 10.1
 1,961,959
 10.8 1,788,704
 10.4
Other cost of sales202,566
 1.0
 186,517
 1.0 177,905
 1.0
TOTAL COST OF SALES17,597,647
 86.6
 15,692,509
 86.4 14,791,350
 86.4
GROSS PROFIT2,018,760
 13.3 1,887,527
 13.2 1,648,701
 13.12,722,340
 13.4
 2,480,591
 13.6 2,328,859
 13.6
CARMAX AUTO FINANCE INCOME392,036
 2.6 367,294
 2.6 336,167
 2.7456,030
 2.2
 438,690
 2.4 421,182
 2.5
Selling, general and administrative expenses1,351,935
 8.9 1,257,725
 8.8 1,155,215
 9.21,940,067
 9.5
 1,730,275
 9.5 1,617,051
 9.4
Interest expense36,358
 0.2 24,473
 0.2 30,834
 0.283,007
 0.4
 75,792
 0.4 70,745
 0.4
Other expense12,559
 0.1 3,292
  1,497
 
Other (income) expense(5,690) 
 408
  (1,363) 
Earnings before income taxes1,009,944
 6.7 969,331
 6.8 797,322
 6.31,160,986
 5.7
 1,112,806
 6.1 1,063,608
 6.2
Income tax provision386,516
 2.6 371,973
 2.6 304,736
 2.4272,553
 1.3
 270,393
 1.5 399,496
 2.3
NET EARNINGS$623,428
 4.1 $597,358
 4.2 $492,586
 3.9$888,433
 4.4
 $842,413
 4.6 $664,112
 3.9
               
WEIGHTED AVERAGE COMMON SHARES: 
    
    
   
  
  
    
  
Basic203,275
   215,617
   223,589
  164,836
  
 174,463
   182,660
  
Diluted205,540
   218,691
   227,584
  166,820
  
 175,884
   184,470
  
NET EARNINGS PER SHARE: 
    
    
   
  
  
    
  
Basic$3.07
   $2.77
   $2.20
  $5.39
   $4.83
   $3.64
  
Diluted$3.03
   $2.73
   $2.16
  $5.33
   $4.79
   $3.60
  
 
(1)    Percents are calculated as a percentage of net sales and operating revenues and may not total due to rounding.
 
 
 
 





































See accompanying notes to consolidated financial statements.

46





CONSOLIDATED STATEMENTS OF COMPREHENSIVE INCOME
Years Ended February 29 or 28Years Ended February 29 or 28
(In thousands)2016 2015 20142020 2019 2018
NET EARNINGS$623,428
 $597,358
 $492,586
$888,433
 $842,413
 $664,112
Other comprehensive income (loss), net of taxes:     
Other comprehensive (loss) income, net of taxes:     
Net change in retirement benefit plan unrecognized actuarial losses2,750
 (20,505) 10,764
(50,824) (1,981) (1,371)
Net change in cash flow hedge unrecognized losses(7,555) 1,385
 2,773
(31,237) (11,717) 14,194
Other comprehensive (loss) income, net of taxes(4,805) (19,120) 13,537
(82,061) (13,698) 12,823
TOTAL COMPREHENSIVE INCOME$618,623
 $578,238
 $506,123
$806,372
 $828,715
 $676,935
 
 
 






























































































See accompanying notes to consolidated financial statements.

47





CONSOLIDATED BALANCE SHEETS
As of February 29 or 28As of February 29 or 28
(In thousands except share data)2016 20152020 2019
ASSETS 
  
 
  
CURRENT ASSETS: 
  
 
  
Cash and cash equivalents$37,394
 $27,606
$58,211
 $46,938
Restricted cash from collections on auto loan receivables343,829
 294,122
Restricted cash from collections on auto loans receivable481,043
 440,669
Accounts receivable, net132,171
 137,690
191,090
 139,850
Inventory1,932,029
 2,086,874
2,846,416
 2,519,455
Other current assets26,358
 44,646
86,927
 67,101
TOTAL CURRENT ASSETS2,471,781
 2,590,938
3,663,687
 3,214,013
Auto loan receivables, net9,536,892
 8,435,504
Auto loans receivable, net13,551,711
 12,428,487
Property and equipment, net2,161,698
 1,862,538
3,069,102
 2,828,058
Deferred income taxes161,862
 175,738
89,842
 61,346
Operating lease assets449,094
 
Other assets149,343
 133,483
258,746
 185,963
TOTAL ASSETS$14,481,576
 $13,198,201
$21,082,182
 $18,717,867
      
LIABILITIES AND SHAREHOLDERS’ EQUITY 
   
  
CURRENT LIABILITIES: 
   
  
Accounts payable$441,746
 $454,810
$737,144
 $593,171
Accrued expenses and other current liabilities245,909
 250,307
331,738
 318,204
Accrued income taxes2,029
 1,554
1,389
 3,784
Current portion of operating lease liabilities30,980
 
Short-term debt428
 785
40
 1,129
Current portion of long-term debt
 10,000
9,251
 10,177
Current portion of finance and capital lease obligations14,331
 21,554
Current portion of non-recourse notes payable300,750
 258,163
424,165
 385,044
TOTAL CURRENT LIABILITIES1,005,193
 997,173
1,534,707
 1,311,509
Long-term debt, excluding current portion715,000
 300,000
1,778,672
 1,649,244
Finance and capital lease obligations, excluding current portion400,323
 306,284
Non-recourse notes payable, excluding current portion9,227,000
 8,212,466
13,165,384
 12,127,290
Operating lease liabilities, excluding current portion440,671
 
Other liabilities229,274
 225,493
393,873
 272,796
TOTAL LIABILITIES11,576,790
 10,041,416
17,313,307
 15,360,839
      
Commitments and contingent liabilities

 



 


SHAREHOLDERS’ EQUITY:   
   
Common stock, $0.50 par value; 350,000,000 shares authorized; 194,712,234 and 208,869,688 shares issued and outstanding as of February 29, 2016 and February 28, 2015, respectively97,356
 104,435
Common stock, $0.50 par value; 350,000,000 shares authorized; 163,081,376 and 167,478,924 shares issued and outstanding as of February 29, 2020 and February 28, 2019, respectively81,541
 83,739
Capital in excess of par value1,130,822
 1,123,520
1,348,988
 1,237,153
Accumulated other comprehensive loss(70,196) (65,391)(150,071) (68,010)
Retained earnings1,746,804
 1,994,221
2,488,417
 2,104,146
TOTAL SHAREHOLDERS’ EQUITY2,904,786
 3,156,785
3,768,875
 3,357,028
TOTAL LIABILITIES AND SHAREHOLDERS’ EQUITY$14,481,576
 $13,198,201
$21,082,182
 $18,717,867
 
 







 





See accompanying notes to consolidated financial statements.

48





CONSOLIDATED STATEMENTS OF CASH FLOWS
\
 Years Ended February 29 or 28
(In thousands)2016 2015 2014
OPERATING ACTIVITIES:     
Net earnings$623,428
 $597,358
 $492,586
Adjustments to reconcile net earnings to net cash used in operating activities:     
Depreciation and amortization137,360
 115,173
 101,911
Share-based compensation expense51,077
 81,880
 66,480
Provision for loan losses101,199
 82,343
 72,212
Provision for cancellation reserves77,118
 70,987
 76,746
Deferred income tax provision (benefit)17,237
 (4,299) (17,185)
Loss on disposition of assets and other13,136
 3,852
 2,707
      
Net decrease (increase) in:     
Accounts receivable, net5,519
 (57,767) 12,038
Inventory154,845
 (445,450) (123,611)
Other current assets15,229
 (16,947) (3,019)
Auto loan receivables, net(1,202,587) (1,369,999) (1,324,142)
Other assets(160) 825
 (6,754)
Net (decrease) increase in:     
Accounts payable, accrued expenses and other current     
liabilities and accrued income taxes(55,187) 51,960
 117,405
Other liabilities(87,107) (78,046) (80,537)
NET CASH USED IN OPERATING ACTIVITIES(148,893) (968,130) (613,163)
INVESTING ACTIVITIES:     
Capital expenditures(315,584) (309,817) (310,317)
Proceeds from sales of assets1,542
 5,869
 5,095
Increase in restricted cash from collections on auto loan receivables(49,707) (34,823) (35,012)
Increase in restricted cash in reserve accounts(12,264) (16,556) (10,403)
Release of restricted cash from reserve accounts8,357
 6,346
 19,202
Purchases of money market securities, net(6,168) (8,604) (3,661)
Purchases of trading securities(5,295) (3,814) (2,051)
Sales of trading securities324
 655
 466
NET CASH USED IN INVESTING ACTIVITIES(378,795) (360,744) (336,681)
FINANCING ACTIVITIES:     
(Decrease) increase in short-term debt, net(357) 203
 227
Proceeds from issuances of long-term debt2,057,100
 985,000
 
Payments on long-term debt(1,652,100) (675,000) 
Cash paid for debt issuance costs(3,104) (1,190) 
Payments on finance and capital lease obligations(16,417) (18,243) (19,596)
Issuances of non-recourse notes payable9,553,805
 7,783,000
 6,907,000
Payments on non-recourse notes payable(8,496,684) (6,560,815) (5,513,646)
Repurchase and retirement of common stock(983,941) (924,328) (313,394)
Equity issuances47,038
 89,810
 45,146
Excess tax benefits from share-based payment arrangements32,136
 50,142
 22,644
NET CASH PROVIDED BY FINANCING ACTIVITIES537,476
 728,579
 1,128,381
Increase (decrease) in cash and cash equivalents9,788
 (600,295) 178,537
Cash and cash equivalents at beginning of year27,606
 627,901
 449,364
CASH AND CASH EQUIVALENTS AT END OF YEAR$37,394
 $27,606
 $627,901
SUPPLEMENTAL DISCLOSURES OF CASH FLOW INFORMATION     
      
Cash paid for interest$43,526
 $33,043
 $30,991
Cash paid for income taxes$319,978
 $346,865
 $287,000
Non-cash investing and financing activities:     
Increase in accrued capital expenditures$16,222
 $3,698
 $11,468
Increase in finance and capital lease obligations$103,233
 $11,697
 $
 Years Ended February 29 or 28
(In thousands)2020 2019 2018
OPERATING ACTIVITIES:     
Net earnings$888,433
 $842,413
 $664,112
Adjustments to reconcile net earnings to net cash (used in) provided by operating activities:     
Depreciation and amortization215,811
 182,247
 179,942
Share-based compensation expense108,861
 75,011
 61,879
Provision for loan losses185,695
 153,848
 137,591
Provision for cancellation reserves89,272
 63,937
 62,749
Deferred income tax (benefit) provision(1,102) 2,300
 81,007
Other3,507
 2,825
 1,298
      
Net (increase) decrease in:     
Accounts receivable, net(51,240) (6,529) 19,067
Inventory(326,961) (128,761) (130,131)
Other current assets(19,843) 32,890
 (34,620)
Auto loans receivable, net(1,308,919) (1,046,631) (1,077,219)
Other assets4,265
 (7,230) (2,361)
Net increase (decrease) in:     
Accounts payable, accrued expenses and other     
  current liabilities and accrued income taxes85,442
 86,360
 38,286
Other liabilities(109,827) (89,709) (82,150)
NET CASH (USED IN) PROVIDED BY OPERATING ACTIVITIES(236,606) 162,971
 (80,550)
INVESTING ACTIVITIES:     
Capital expenditures(331,896) (304,636) (296,816)
Proceeds from disposal of property and equipment3
 692
 97
Purchases of investments(59,050) (6,147) (6,836)
Sales of investments1,579
 1,578
 1,692
NET CASH USED IN INVESTING ACTIVITIES(389,364) (308,513) (301,863)
FINANCING ACTIVITIES:     
(Decrease) increase in short-term debt, net(1,089) 1,002
 65
Proceeds from issuances of long-term debt6,277,600
 4,314,500
 4,203,150
Payments on long-term debt(6,199,793) (4,155,718) (4,169,124)
Cash paid for debt issuance costs(20,102) (17,063) (16,261)
Payments on finance lease obligations(4,151) (894) (523)
Issuances of non-recourse notes payable11,786,432
 10,892,502
 10,198,962
Payments on non-recourse notes payable(10,708,564) (10,001,712) (9,296,773)
Repurchase and retirement of common stock(567,747) (904,726) (579,570)
Equity issuances124,397
 58,130
 73,520
NET CASH PROVIDED BY FINANCING ACTIVITIES686,983
 186,021
 413,446
Increase in cash, cash equivalents, and restricted cash61,013
 40,479
 31,033
Cash, cash equivalents, and restricted cash at beginning of year595,377
 554,898
 523,865
CASH, CASH EQUIVALENTS, AND RESTRICTED CASH AT END OF YEAR$656,390
 $595,377
 $554,898
      
RECONCILIATION OF CASH, CASH EQUIVALENTS AND RESTRICTED CASH TO THE CONSOLIDATED BALANCE SHEETS
Cash and cash equivalents$58,211
 $46,938
 $44,525
Restricted cash from collections on auto loans receivable481,043
 440,669
 399,442
Restricted cash included in other assets117,136
 107,770
 110,931
CASH, CASH EQUIVALENTS AND RESTRICTED CASH AT END OF YEAR$656,390
 $595,377
 $554,898




See accompanying notes to consolidated financial statements.

49





CONSOLIDATED STATEMENTS OF SHAREHOLDERS’ EQUITY
         Accumulated  
 Common   Capital in   Other  
 Shares Common Excess of Retained Comprehensive  
(In thousands)Outstanding Stock Par Value Earnings Loss Total
Balance as of February 28, 2013225,906
 $112,953
 $972,250
 $1,993,772
 $(59,808) $3,019,167
Net earnings
 
 
 492,586
 
 492,586
Other comprehensive income
 
 
 
 13,537
 13,537
Share-based compensation expense
 
 36,429
 
 
 36,429
Repurchases of common stock(6,860) (3,430) (30,566) (272,142) 
 (306,138)
Exercise of common stock options2,337
 1,168
 43,977
 
 
 45,145
Stock incentive plans:           
Shares issued453
 227
 273
 
 
 500
Shares cancelled(150) (75) (6,071) 
 
 (6,146)
Tax effect from the exercise/vesting           
of equity awards
 
 21,917
 
 
 21,917
Balance as of February 28, 2014221,686
 110,843
 1,038,209
 2,214,216
 (46,271) 3,316,997
Net earnings
 
 
 597,358
 
 597,358
Other comprehensive loss
 
 
 
 (19,120) (19,120)
Share-based compensation expense
 
 43,341
 
 
 43,341
Repurchases of common stock(17,511) (8,756) (86,933) (817,353) 
 (913,042)
Exercise of common stock options4,390
 2,195
 87,616
 
 
 89,811
Stock incentive plans:           
Shares issued461
 231
 (231) 
 
 
Shares cancelled(156) (78) (7,268) 
 
 (7,346)
Tax effect from the exercise/vesting           
of equity awards
 
 48,786
 
 
 48,786
Balance as of February 28, 2015208,870
 104,435
 1,123,520
 1,994,221
 (65,391) 3,156,785
Net earnings
 
 
 623,428
 
 623,428
Other comprehensive loss
 
 
 
 (4,805) (4,805)
Share-based compensation expense
 
 39,164
 
 
 39,164
Repurchases of common stock(16,300) (8,150) (92,452) (870,845) 
 (971,447)
Exercise of common stock options1,711
 855
 46,183
 
 
 47,038
Stock incentive plans:           
Shares issued673
 337
 (337) 
 
 
Shares cancelled(242) (121) (17,140) 
 
 (17,261)
Tax effect from the exercise/vesting           
of equity awards
 
 31,884
 
 
 31,884
Balance as of February 29, 2016194,712
 $97,356
 $1,130,822
 $1,746,804
 $(70,196) $2,904,786
         Accumulated  
 Common   Capital in   Other  
 Shares Common Excess of Retained Comprehensive  
(In thousands)Outstanding Stock Par Value Earnings Loss Total
Balance as of February 28, 2017186,549
 $93,274
 $1,188,578
 $1,883,283
 $(56,555) $3,108,580
Net earnings
 
 
 664,112
 
 664,112
Other comprehensive income
 
 
 
 12,823
 12,823
Share-based compensation expense
 
 38,340
 
 
 38,340
Repurchases of common stock(8,897) (4,448) (58,455) (510,735) 
 (573,638)
Exercise of common stock options1,866
 933
 72,587
 
 
 73,520
Stock incentive plans, net shares issued230
 115
 (7,003) 
 
 (6,888)
Adoption of ASU 2018-02
 
 
 10,580
 (10,580) 
Balance as of February 28, 2018179,748
 89,874
 1,234,047
 2,047,240
 (54,312) 3,316,849
Net earnings
 
 
 842,413
 
 842,413
Other comprehensive loss
 
 
 
 (13,698) (13,698)
Share-based compensation expense
 
 45,870
 
 
 45,870
Repurchases of common stock(13,635) (6,817) (97,913) (798,371) 
 (903,101)
Exercise of common stock options1,314
 657
 57,474
 
 
 58,131
Stock incentive plans, net shares issued52
 25
 (2,325) 
 
 (2,300)
Adoption of ASU 2014-09
 
 
 12,864
 
 12,864
Balance as of February 28, 2019167,479
 83,739
 1,237,153
 2,104,146
 (68,010) 3,357,028
Net earnings
 
 
 888,433
 
 888,433
Other comprehensive loss
 
 
 
 (82,061) (82,061)
Share-based compensation expense
 
 48,122
 
 
 48,122
Repurchases of common stock(6,971) (3,486) (54,009) (504,162) 
 (561,657)
Exercise of common stock options2,413
 1,207
 123,190
 
 
 124,397
Stock incentive plans, net shares issued160
 81
 (5,468) 
 
 (5,387)
Balance as of February 29, 2020163,081
 $81,541
 $1,348,988
 $2,488,417
 $(150,071) $3,768,875
 
 
 










 












See accompanying notes to consolidated financial statements.

50





NOTES TO CONSOLIDATED FINANCIAL STATEMENTS
1.BUSINESSNATURE OF OPERATIONS AND BACKGROUNDSUMMARY OF SIGNIFICANT ACCOUNTING POLICIES
(A)Business and Background
CarMax, Inc. (“we,” “our,” “us,” “CarMax” and “the company”), including its wholly owned subsidiaries, is the nation’s largest retailer of used vehicles in the United States.vehicles.  We operate in two2 reportable segments:  CarMax Sales Operations and CarMax Auto Finance (“CAF”).  Our CarMax Sales Operations segment consists of all aspects of our auto merchandising and service operations, excluding financing provided by CAF.  Our CAF segment consists solely of our own finance operation that provides financing to customers buying retail vehicles from CarMax.
We seek to deliver an unrivaled customer experience by offering a broad selection of high quality used vehicles and related products and services at low,competitive, no-haggle prices using a customer-friendly sales process in anprocess. Our omni-channel experience provides the majority of our customers with multiple options to interact with us throughout their car-buying journeys, including our mobile apps; carmax.com; over the phone or online with a centralized customer experience consultant; or, in-person at one of our attractive, modern sales facility.facilities. We provideoffer customers with a full range of related products and services, including the appraisal and purchase of vehicles directly from consumers; the financing of retail vehicle purchases through CAF and third-party financingfinance providers; the sale of extended protection plan (“EPP”) products, which include extended service plans (“ESPs”) and guaranteed asset protection (“GAP”); and vehicle repair service.  Vehicles purchased through the appraisal process that do not meet our retail standards are sold to licensed dealers through on-site wholesale auctions.  
 
2.SUMMARY OF SIGNIFICANT ACCOUNTING POLICIES
(A)(B)Basis of Presentation and Use of Estimates
The consolidated financial statements include the accounts of CarMax and our wholly owned subsidiaries.  All significant intercompany balances and transactions have been eliminated in consolidation.  The preparation of financial statements in conformity with U.S. generally accepted accounting principles (“GAAP”) requires management to make estimates and assumptions that affect the reported amounts of assets, liabilities, revenues and expenses and the disclosure of contingent assets and liabilities.  Actual results could differ from those estimates.  In particular, the novel coronavirus (“COVID-19”) pandemic and the resulting adverse impacts to global economic conditions, as well as our operations, may impact future estimates including, but not limited to, our allowance for loan losses, inventory valuations, fair value measurements, downward adjustments to investments in equity securities, asset impairment charges, the effectiveness of the company’s hedging instruments, deferred tax valuation allowances, cancellation reserves, actuarial losses on our retirement benefit plans and discount rate assumptions. Certain prior year amounts have been reclassified to conform to the current year’s presentation.  Amounts and percentages may not total due to rounding.


In connection with our adoption of Accounting Standards Update (“ASU”) 2016-02, Leases (“ASC 842”) during the current fiscal 2016, we reclassified New Vehicle Sales to Other Sales and Revenues and no longer separately present New Vehicle Sales. New Vehicle Sales represented approximately 1% of total sales in fiscal 2016. All periods presentedyear, certain prior period amounts have been revisedreclassified to conform to the current period’s presentation. In the consolidated balance sheets, financing obligations have been reclassified to current portion of long-term debt and long-term debt, excluding current portion. Also, capital lease obligations have been reclassified to accrued expenses and other current liabilities and other liabilities. In the consolidated statements of cash flows, payments on financing obligations have been reclassified to payments on long-term debt. See Notes 11 and 15 for this new presentation.additional information on financing obligations and leases, respectively.

(B)(C)Cash and Cash Equivalents
Cash equivalents of approximately $109,000 as of February 29, 2016, and $48,000 as of February 28, 2015, consistedconsist of highly liquid investments with original maturities of three months or less.less and are not significant to the consolidated balance sheets as of February 29, 2020 and February 28, 2019.
 
(C)(D)Restricted Cash from Collections on Auto Loan ReceivablesLoans Receivable
Cash equivalents totaling $343.8$481.0 million as of February 29, 2016,2020, and $294.1$440.7 million as of February 28, 2015,2019, consisted of collections of principal, interest and fee payments on securitized auto loan receivablesloans receivable that are restricted for payment to the securitization investorsholders of non-recourse notes payable pursuant to the applicable securitization agreements.

(D)Marketable Securities
The Company classifies its marketable securities as trading.  These securities consisted primarily of mutual funds reported at fair value with unrealized gains and losses reflected as a component of other expense.  Marketable securities as of February 29, 2016 and February 28, 2015 pertain to the Company’s restricted investments held in a rabbi trust and are reported in other assets. 

(E)Accounts Receivable, Net
Accounts receivable, net of an allowance for doubtful accounts, includes certain amounts due from third-party finance providers and customers, and other miscellaneous receivables.  The allowance for doubtful accounts is estimated based on historical experience and trends.

(F)SecuritizationsFinancing and Securitization Transactions
We maintain a revolving securitizationfunding program composed of two3 warehouse facilities (“warehouse facilities”) that we use to fund auto loan receivablesloans receivable originated by CAF until weCAF. We typically elect to fund themthese receivables through an asset-backed term funding


transaction, such as a term securitization or alternative funding arrangement.arrangement, at a later date.  We sell the auto loan receivablesloans receivable to one of twothree wholly owned, bankruptcy-remote, special purpose entities that transfer an undivided percentage ownership interest in the receivables, but not the receivables themselves, to entities formed by third-party investors.  These entities issue asset-backed commercial paper or utilize other funding sources supported by the transferred receivables, and the proceeds are used to finance the securitizedrelated receivables.



We typically use term securitizations to provide long-term funding for most of the auto loan receivablesloans receivable initially securitizedfunded through the warehouse facilities.  In these transactions, a pool of auto loan receivablesloans receivable is sold to a bankruptcy-remote, special purpose entity that, in turn, transfers the receivables to a special purpose securitization trust.  The securitization trust issues asset-backed securities, secured or otherwise supported by the transferred receivables, and the proceeds from the sale of the asset-backed securities are used to finance the securitized receivables.
 
We are required to evaluate term securitization trusts for consolidation.  In our capacity as servicer, we have the power to direct the activities of the trusts that most significantly impact the economic performance of the trusts.  In addition, we have the obligation to absorb losses (subject to limitations) and the rights to receive any returns of the trusts, which could be significant.  Accordingly, we are the primary beneficiary of the trusts and are required to consolidate them.
 
We recognize transfers of auto loan receivablesloans receivable into the warehouse facilities and asset-backed term funding transactions, including term securitizations (“securitization(together, “non-recourse funding vehicles”), as secured borrowings, which result in recording the auto loan receivablesloans receivable and the related non-recourse notes payable on our consolidated balance sheets.
 
The securitizedThese receivables can only be used as collateral to settle obligations of the securitizationrelated non-recourse funding vehicles.  The securitizationnon-recourse funding vehicles and investors have no recourse to our assets beyond the securitizedrelated receivables, the amounts on deposit in reserve accounts and the restricted cash from collections on auto loan receivables.loans receivable.  We have not provided financial or other support to the securitizationnon-recourse funding vehicles that was not previously contractually required, and there are no additional arrangements, guarantees or other commitments that could require us to provide financial support to the securitizationnon-recourse funding vehicles.
 
See Notes 4 and 11 for additional information on auto loan receivablesloans receivable and non-recourse notes payable.
 
(G)Fair Value of Financial Instruments
Due to the short-term nature and/or variable rates associated with these financial instruments, the carrying value of our cash and cash equivalents, restricted cash, accounts receivable, money market securities, accounts payable, short-term debt and long-term debt approximates fair value.  Our derivative instruments and mutual funds are recorded at fair value.  Auto loan receivables are presented net of an allowance for estimated loan losses.  See Note 6 for additional information on fair value measurements.
(H)Inventory
Inventory is primarily comprised of vehicles held for sale or currently undergoing reconditioning and is stated at the lower of cost or market.net realizable value (“NRV”).  Vehicle inventory cost is determined by specific identification.  Parts, labor and overhead costs associated with reconditioning vehicles, as well as transportation and other incremental expenses associated with acquiring and reconditioning vehicles, are included in inventory.
 
(I)(H)Auto Loan Receivables,Loans Receivable, Net
Auto loan receivablesloans receivable include amounts due from customers related to retail vehicle sales financed through CAF.  The receivablesCAF and are presented net of an allowance for estimated loan losses.  The allowance for loan losses represents an estimate of the amount of net losses inherent in our portfolio of managed receivables as of the applicable reporting date and anticipatedexpected to occurbecome evident during the following 12 months.  The allowance for loan losses is primarily based on the credit qualitycomposition of the underlyingportfolio of managed receivables, historical observation periods and net loss trendsdata, the period of time between the loss event inherent in the portfolio and the charge-off date and forecasted forward loss curves.  For receivables that have less than 18 months of performance history, the estimate also takes into account the credit grades of the receivables and historical losses by credit grade to supplement actual loss data in estimating future performance, subsequent to which the estimate reflects actual loss experience of those receivables to date along with forward loss curves to predict future performance. The forward loss curves are constructed using historical performance data and show the average timing of losses over the course of a receivable’s life.

We also take into accountconsider recent trends in delinquencies and losses,defaults, recovery rates and the economic environment.environment in assessing the models used in estimating the allowance for loan losses, and may adjust the allowance for loan losses to reflect factors that may not be captured in the models. In addition, we periodically consider whether the use of additional metrics would result in improved model performance and revise the models when appropriate.  The provision for loan losses is the periodic expense of maintaining an adequate allowance.
 
An account is considered delinquent when the related customer fails to make a substantial portion of a scheduled payment on or before the due date.  In general, accounts are charged-off on the last business day of the month during which the earliest of the following occurs:  the receivable is 120 days or more delinquent as of the last business day of the month, the related vehicle is repossessed and liquidated, or the receivable is otherwise deemed uncollectible.  For purposes of determining impairment, auto loans are evaluated collectively, as they represent a large group of smaller-balance homogeneous loans, and therefore, are not individually evaluated for impairment.  See Note 4 for additional information on auto loan receivables.loans receivable.


Interest income and expenses related to auto loans are included in CAF income.  Interest income on auto loan receivablesloans receivable is recognized when earned based on contractual loan terms.  All loans continue to accrue interest until repayment or charge-off.  Direct costs associated with loan originations are not considered material, and thus, are expensed as incurred.  See Note 3 for additional information on CAF income.


(J)(I)Property and Equipment
Property and equipment is stated at cost less accumulated depreciation and amortization.  Depreciation and amortization are calculated using the straight-line method over the shorter of the asset’s estimated useful life or the lease term, if applicable.  Costs


incurred during new store construction are capitalized as construction-in-progress and reclassified to the appropriate fixed asset categories when the store is completed.
 
Estimated Useful Lives
 Life
Buildings25 years
Leasehold improvements15 years
Furniture, fixtures and equipment3 – 15 years

 
We review long-lived assets for impairment when events or changes in circumstances indicate the carrying amount of an asset may not be recoverable.  We recognize impairment when the sum of undiscounted estimated future cash flows expected to result from the use of the asset is less than the carrying value of the asset.  See Note 7 for additional information on property and equipment.
 
(K)(J)Other Assets
Restricted Cash on Deposit in Reserve Accounts.  The restricted cash on deposit in reserve accounts is for the benefit of holders of non-recourse notes payable, and these funds are not expected to be available to the company or its creditors.  In the event that the cash generated by the securitizedrelated receivables in a given period was insufficient to pay the interest, principal and other required payments, the balances on deposit in the reserve accounts would be used to pay those amounts.  Restricted cash on deposit in reserve accounts is invested in money market securities or bank deposit accounts and was $46.6$67.8 million as of February 29, 20162020 and $42.7$61.1 million as of February 28, 2015.2019.
 
RestrictedOther Investments.  Restricted  Other investments includes restricted money market securities primarily held to satisfy certain insurance program requirements, as well as mutual fundsinvestments held in a rabbi trust established to fund informally our executive deferred compensation plan.  Restrictedplan and investments in equity securities.  Money market securities and mutual funds are reported at fair value, and investments in equity securities are reported at cost less any impairment and adjusted for any observable changes in price. Gains and losses on these securities are reflected as a component of other (income) expense. Other investments totaled $63.0$156.7 million as of February 29, 20162020 and $52.4$83.7 million as of February 28, 2015.2019.
 
(L)(K)Finance LeaseFinancing Obligations
We generally account for sale-leaseback transactions as financings.financing obligations.  Accordingly, we record certain of the assets subject to these transactions on our consolidated balance sheets in property and equipment and the related sales proceeds as finance lease obligations.financing obligations in long-term debt.  Depreciation is recognized on the assets over their estimated useful lives, generally 25 years.  A portion of the periodic lease payments is recognized as interest expense and the remainder reduces the obligation.  In the event the leasessale-leasebacks are modified or extended beyond their original lease term, the related finance lease obligation is increased based on the present value of the revised future minimum lease payments on the date of the modification, with a corresponding increase to the net carrying amount of the assets subject to these transactions.  See NotesNote 11 and 15 for additional information on finance leasefinancing obligations.
 
(M)(L)Accrued Expenses
As of February 29, 20162020 and February 28, 2015,2019, accrued expenses and other current liabilities included accrued compensation and benefits of $128.9$142.9 million and $148.4$155.9 million, respectively; loss reserves for general liability and workers’ compensation insurance of $39.6$41.0 million and $36.7$37.8 million, respectively; and the current portion of cancellation reserves. See Note 8 for additional information on cancellation reserves.
 


(N)(M)Defined Benefit Plan Obligations
The recognized funded status of defined benefit retirement plan obligations is included both in accrued expenses and other current liabilities and in other liabilities.  The current portion represents benefits expected to be paid from our benefit restoration plan over the next 12 months.  The defined benefit retirement plan obligations are determined by independent actuaries using a number of assumptions provided by CarMax.actuarial assumptions.  Key assumptions used in measuring the plan obligations include the discount rate, rate of return on plan assets and mortality rate.  See Note 10 for additional information on our benefit plans.
 
(O)(N)Insurance Liabilities
Insurance liabilities are included in accrued expenses and other current liabilities.  We use a combination of insurance and self-insurance for a number of risks including workers’ compensation, general liability and employee-related health care costs, a portion of which is paid by associates.  Estimated insurance liabilities are determined by considering historical claims experience, demographic factors and other actuarial assumptions.




(P)(O)Revenue Recognition
We recognizeOur revenue when the earnings process is complete, generally either at the timeconsists primarily of sale to a customer or upon delivery to a customer.  As part of our customer service strategy, we guarantee the retail vehicles we sell with a 5-day, money-back guarantee.  We record a reserve for estimated returns based on historical experienceused and trends.
We also sell ESPwholesale vehicle sales, as well as sales from EPP products and GAP products on behalf of unrelated third parties, who are the primary obligors, to customers who purchase a vehicle.  The ESPs we currently offer on all used vehicles provide coverage up to 60 months (subject to mileage limitations), while GAP covers the customer for the term of their finance contract.  We recognize revenue at the time of sale, net of a reserve for estimated contract cancellations.  Periodically, we may receive additional revenue based upon the level of underwriting profits of the third parties who administer the products.  These additional amounts are recognized as revenue when received.  The reserve for cancellations is evaluated for each product, and is based on forecasted forward cancellation curves utilizing historical experience, recent trends and credit mix of the customer base.  Our risk related to contract cancellations is limited to the revenue that we receive.  Cancellations fluctuate depending on the volume of EPP sales, customer financing default or prepayment rates, and shifts in customer behavior, including those related to changes in the coverage or term of the product.  The current portion of estimated cancellation reserves is recognized as a component of accrued expenses and other current liabilities with the remaining amount recognized in other liabilities.vehicle repair service. See Note 82 for additional information on cancellation reserves.
Customers applying for financing who are not approved or are conditionally approved by CAF are generally evaluated by other third-party finance providers.  These providers generally either pay us or are paid a fixed, pre-negotiated fee per contract.  We recognize these fees at the time of sale.
We collect sales taxes and other taxes from customers on behalf of governmental authorities at the time of sale.  These taxes are accounted for on a net basis and are not included in net sales and operating revenues or cost of sales.our significant accounting policies related to revenue recognition.
 
(Q)(P)Cost of Sales
Cost of sales includes the cost to acquire vehicles and the reconditioning and transportation costs associated with preparing the vehicles for resale.  It also includes payroll, fringe benefits, and parts, labor and overhead costs associated with reconditioning and vehicle repair services.  The gross profit earned by our service department for used vehicle reconditioning service is a reduction of cost of sales.  We maintain a reserve to eliminate the internal profit on vehicles that have not been sold. 
 
(R)(Q)Selling, General and Administrative Expenses
Selling, general and administrative (“SG&A”) expenses primarily include compensation and benefits, other than payroll related to reconditioning and vehicle repair services; depreciation, rent and other occupancy costs; advertising; and IT expenses, preopening and relocation costs, insurance, bad debt, travel, preopening and relocation costs, charitable contributions and other administrative expenses.
 
(S)(R)Advertising Expenses
Advertising costs are expensed as incurred and substantially all are included in SG&A expenses.  Total advertising expenses were $142.2$191.8 million in fiscal 2016, $124.32020, $167.0 million in fiscal 20152019 and $114.6$158.6 million in fiscal 2014.2018.
 
(T)(S)Store Opening Expenses
Costs related to store openings, including preopening costs, are expensed as incurred and are included in SG&A expenses.
 
(U)(T)Share-Based Compensation
Share-based compensation represents the cost related to share-based awards granted to employees and non-employee directors.  We measure share-based compensation cost at the grant date, based on the estimated fair value of the award, and we recognize the cost on a straight-line basis, (netnet of estimated forfeitures)forfeitures, over the grantee’s requisite service period, which is generally the vesting period of the award.  We estimate the fair value of stock options using a binomial valuation model.  Key assumptions used in estimating the fair value of options are dividend yield, expected volatility, risk-free interest rate and expected term.  The fair values of restricted stock, stock-settled performance stock units and stock-settled performancedeferred stock units are based on the volume-weighted average market value on the date of the grant.  The fair value of stock-settled restrictedmarket stock units is determined using a Monte-Carlo simulation based on the expected market price of our common stock on the vesting date and the expected number of converted common shares.  Cash-settled restricted stock units are liability awards with fair value measurement based on the volume-weighted average market price of CarMax common stock as of the end of each reporting period.  Share-based compensation expense is recorded in either cost of sales, CAF income or SG&A expenses based on the recipients’ respective function.
 
We record deferred tax assets for awards that result in deductions on our income tax returns, based on the amount of compensation expense recognized and the statutory tax rate in the jurisdiction in which we will receive a deduction.  Differences between the deferred tax assets recognized for financial reporting purposes and the actual tax deduction reported on the income tax return are recorded in capital in excess of par value (if theincome tax deduction exceeds the deferred tax asset) or in the consolidated statements of


earnings (if the deferred tax asset exceeds the tax deduction and no capital in excess of par value exists from previous awards).expense.  See Note 12 for additional information on stock-based compensation.

(V)(U)Derivative Instruments and Hedging Activities
We enter into derivative instruments to manage certain risks arising from both our business operations and economic conditions that result in the future known receipt or payment of uncertain cash amounts, the values of which are impacted by interest rates.  We recognize the derivatives at fair value as either current assets or current liabilities on the consolidated balance sheets, and where applicable, such contracts covered by master netting agreements are reported net.  Gross positive fair values are netted with gross negative fair values by counterparty.  The accounting for changes in the fair value of derivatives depends on the intended use of the derivative, whether we have elected to


designate a derivative in a hedging relationship and apply hedge accounting and whether the hedging relationship has satisfied the criteria necessary to apply hedge accounting.  We may enter into derivative contracts that are intended to economically hedge certain risks, even though hedge accounting may not apply or we do not elect to apply hedge accounting.  See Note 5 for additional information on derivative instruments and hedging activities.
 
(W)(V)Income Taxes
We file a consolidated federal income tax return for a majority of our subsidiaries.  Certain subsidiaries are required to file separate partnership or corporate federal income tax returns.  Deferred income taxes reflect the impact of temporary differences between the amounts of assets and liabilities recognized for financial reporting purposes and the amounts recognized for income tax purposes, measured by applying currently enacted tax laws.  A deferred tax asset is recognized if it is more likely than not that a benefit will be realized.  Changes in tax laws and tax rates are reflected in the income tax provision in the period in which the changes are enacted. We evaluate the need to record valuation allowances that would reduce deferred tax assets to the amount that will more likely than not be realized.  When assessing the need for valuation allowances, we consider available loss carrybacks, tax planning strategies, future reversals of existing temporary differences and future taxable income.  
 
We recognize uncertain tax liabilities when, despite our belief that our tax return positions are supportable, we believe that certainthe tax positions may not be fully sustained upon review by tax authorities.  Benefits from tax positions are measured at the highest tax benefit that is greater than 50% likely of being realized upon settlement.  The current portion of these tax liabilities is included in accrued income taxes and any noncurrent portion is included in other liabilities.  To the extent that the final tax outcome of these matters is different from the amounts recorded, the differences impact income tax expense in the period in which the determination is made.  Interest and penalties related to income tax matters are included in SG&A expenses.  See Note 9 for additional information on income taxes.
 
(X)(W)Net Earnings Per Share
Basic net earnings per share is computed by dividing net earnings available for basic common shares by the weighted average number of shares of common stock outstanding.  Diluted net earnings per share is computed by dividing net earnings available for diluted common shares by the sum of the weighted average number of shares of common stock outstanding and dilutive potential common stock.  Diluted net earnings per share is calculated using the “if-converted” treasury stock method.  See Note 13 for additional information on net earnings per share. 
 
(Y)(X)Recent Accounting Pronouncements
Adopted in the Current Period.
In April 2014,February 2016, the Financial Accounting Standards Board (“FASB”) issued ASC 842, Leases. This standard, along with subsequent ASUs issued to clarify certain provisions of ASU 2016-02, requires lessees to record most leases on their balance sheet and disclose key information about those lease arrangements. Under the new guidance, lease classification as either a finance lease or an operating lease will affect the pattern and classification of expense recognition in the income statement. The classification criteria to distinguish between finance and operating leases is generally consistent with the classification criteria to distinguish between capital and operating leases under previous lease accounting guidance, Leases (“ASC 840”). This standard is effective for fiscal years, and for interim periods within those fiscal years, beginning after December 15, 2018.

We adopted ASC 842 for our fiscal year beginning March 1, 2019 using the modified retrospective transition approach applied at the beginning of the period of adoption, which did not result in a cumulative-effect adjustment to retained earnings. Comparative periods presented in the financial statements continue to be presented in accordance with ASC 840. As permitted under the standard, we have elected the package of practical expedients, under which we did not reassess our prior conclusions regarding lease identification, lease classification or initial direct costs for contracts existing as of the transition date. We have also elected the practical expedient to not assess whether existing or expired land easements not previously accounted for as leases are or contain a lease under ASC 842. We have not elected the hindsight practical expedient.
The adoption of ASC 842 resulted in the recognition of $452 million of operating lease assets, which included an adjustment for deferred rent, and $474 million of operating lease liabilities on our opening consolidated balance sheet. We did not subsequently remeasure any leases based on changes in assessment of the lease term due to adoption of the standard. The adoption of the new standard did not have a material impact on our sale-leaseback transactions previously accounted for as financing obligations, nor did it have a material effect on our expense recognition pattern or, in turn, our consolidated statements of operations. The new standard does not impact our compliance with current debt covenants. As an accounting policy, we separate lease and nonlease components when accounting for all leases commencing, modified or reassessed subsequent to adoption of the new standard. Additionally, we elected the short-term lease exemption for all qualifying leases. We have implemented new business processes, accounting policies, systems and internal controls as part of adopting the new standard. See Note 15 for additional information on leases.



In August 2017, the FASB issued an accounting pronouncement (FASB ASU 2014-8)2017-12) related to discontinued operations (FASB ASC Topic 205).the accounting for derivatives and hedging. The standard raisespronouncement expands and refines hedge accounting for both nonfinancial and financial risk components and aligns the thresholdrecognition and presentation of the effects of the hedging instrument and the hedged item in the financial statements. It also includes certain targeted improvements to simplify the application of current guidance related to hedge accounting. We prospectively adopted this pronouncement for disposals to qualify as a discontinued operation by focusing on strategic shifts that have or willour fiscal year beginning March 1, 2019, and it did not have a majormaterial effect on our consolidated financial statements.

In June 2018, the FASB issued an entity’s operationsaccounting pronouncement (FASB ASU 2018-07) to expand the scope of Compensation - Stock Compensation (Topic 718), to include share-based payment transactions for acquiring goods and financial results. The standard also requires additional disclosures for discontinued operations and new disclosures for individually material disposal transactions that do not meet the definition of discontinued operations.services from nonemployees. We adopted this pronouncement for our fiscal year beginning March 1, 20152019, and there was noit did not have a material effect on our consolidated financial statements.

In November 2015,August 2018, the FASB issued an accounting pronouncement (FASB ASU 2015-17), which simplifies2018-13) related to disclosure requirements for fair value measurements. The pronouncement eliminates, modifies and adds disclosure requirements for fair value measurements. The pronouncement is effective for fiscal years, and for interim periods within those fiscal years, beginning after December 15, 2019, with early adoption permitted. We early adopted this pronouncement during the balance sheet classificationsecond quarter of deferred taxes.fiscal 2020, and it did not have a material effect on our consolidated financial statements.

In August 2018, the FASB issued an accounting pronouncement (FASB ASU 2018-15) related to a customer’s accounting for implementation costs incurred in a cloud computing arrangement that is considered a service contract. This pronouncement requires that all deferred tax assets and liabilities be classified as noncurrentaligns the requirements for capitalizing implementation costs in such arrangements with the classified balance sheet, rather than separating such deferred taxes into current and noncurrent amounts, as is required under current guidance.requirements for capitalizing implementation costs incurred to develop or obtain internal-use software. This pronouncement is effective for fiscal years, and for interim periods within those fiscal years, beginning after December 15, 2016, and may be applied either prospectively or retrospectively.2019. We early adopted this pronouncement, on a retrospective basis, for our fiscal year ending February 29, 2016.   As a result, we have reclassified $8.1 million of deferred taxes from current assets to noncurrent assets for the fiscal year ended February 28, 2015 to conform to the current year presentation.
In February 2015, the FASB issued an accounting pronouncement (FASB ASU 2015-2) related to the elimination of guidance which has allowed entities with interests in certain investment funds to follow earlier consolidation guidance and makes changes to both the variable interest model and the voting model (FASB ASC 810).  This standard will require all entities to re-evaluate consolidation conclusions regarding variable interest entities.  This pronouncement is effective for fiscal years, and for interim


periods within those fiscal years, beginning after December 15, 2015.  We will adopt this pronouncement for our fiscal year beginning March 1, 2016. We do2019, prospectively for all implementation costs incurred after the date of adoption. As a result of the adoption, we began capitalizing certain implementation costs that were previously expensed as incurred. Such amounts were immaterial to our consolidated financial statements.

In October 2018, the FASB issued an accounting pronouncement (FASB ASU 2018-16) to permit the use of the Overnight Index Swap Rate based on the Secured Overnight Financing Rate as a U.S. benchmark interest rate for hedge accounting purposes under Derivatives and Hedging (Topic 815). For entities that have not expectalready adopted ASU 2017-12, the amendments in this pronouncement are required to be adopted concurrently with the amendments in ASU 2017-12. We adopted this pronouncement for our fiscal year beginning March 1, 2019, concurrently with the adoption of ASU 2017-12, and it did not have a material effect on our consolidated financial statements.

Effective in Future Periods.
In May 2015,June 2016, the FASB issued an accounting pronouncement (FASB ASU 2015-7), which eliminates2016-13) related to the requirementmeasurement of credit losses on financial instruments. This pronouncement, along with subsequent ASUs issued to clarify certain provisions of ASU 2016-13, changes the impairment model for entities to categorize withinmost financial assets and will require the fair value hierarchy investmentsuse of an “expected loss” model for which fair values areinstruments measured at amortized cost. Under this model, entities will be required to estimate the lifetime expected credit loss on such instruments and record an allowance to offset the amortized cost basis of the financial asset, resulting in a net asset value (“NAV”) per share (FASB ASC Subtopic 820-10). This standard also removespresentation of the requirement to make certain disclosures for all investments that are eligibleamount expected to be measured at fair value usingcollected on the NAV per share practical expedient, instead limiting disclosures to investmentsfinancial asset. In developing the estimate for which the entity has elected the expedient.lifetime expected credit loss, entities must incorporate historical experience, current conditions, and reasonable and supportable forecasts. This pronouncement is effective for fiscal years, and for interim periods within those fiscal years, beginning after December 15, 2015, and retrospective adoption is required. 2019.

We have designed an allowance for loan loss methodology to comply with these new requirements, which will adopt this pronouncementbe adopted for our fiscal year beginning March 1, 2016.2020. We expect to record a $200 million to $250 million increase in the allowance for loan losses on our opening consolidated balance sheet as of March 1, 2020, with a corresponding net-of-tax adjustment to retained earnings. The expected increase in the allowance for loan losses is primarily the result of extending the loan loss forecast period from 12 months to the entire lifetime of the loan portfolio. The final adoption impact could vary based on the company’s continuing analysis of macroeconomic developments. We expect this new methodology could increase volatility in our quarterly provision for loan losses. This volatility is driven by estimating loan losses over a longer forecast period and the incorporation of economic adjustment factors, including changes in unemployment rates, and such volatility could be significant. We are finalizing testing of the effectiveness of our new allowance for loan loss methodology, as well as designing the relevant controls and governance structure.

In August 2018, the FASB issued an accounting pronouncement (FASB ASU 2018-14) related to disclosure requirements for defined benefit plans. The pronouncement eliminates, modifies and adds disclosure requirements for defined benefit plans. The pronouncement is effective for fiscal years ending after December 15, 2020, and we do not expect this pronouncementit to have a material effect on our consolidated financial statements.



In July 2015,October 2018, the FASB issued an accounting pronouncement (FASB ASU 2015-11), which simplifies the subsequent measurement of inventory by replacing the lower of cost or market test with a lower of cost or net realizable value (“NRV”) test. NRV is calculated as the estimated selling price less reasonably predictable costs of completion, disposal and transportation.  This2018-17) related to related party guidance for variable interest entities. The amendments in this pronouncement isare effective for fiscal years, and for interim periods within those fiscal years beginning after December 15, 2016,2019 and prospectiveearly adoption is required.permitted. We willplan to adopt this pronouncement for our fiscal year beginning March 1, 2017.  We2020, and we do not expect this pronouncementit to have a material effect on our consolidated financial statements.

In August 2015,December 2019, the FASB issued an accounting pronouncement (FASB ASU 2015-14), which deferred the effective date of FASB ASU 2014-09, Revenue from Contracts with Customers, for all entities by one year. As a result, that accounting standard is now effective for public business entities for fiscal years, and for interim periods within those fiscal years, beginning after December 15, 2017. Based on this amendment, we will adopt FASB ASU 2014-09 for our fiscal year beginning March 1, 2018. We do not expect this pronouncement to have a material effect on our consolidated financial statements.
In August 2015, the FASB issued an accounting pronouncement (FASB ASU 2015-15)2019-12) related to simplifying the presentation of debt issuance costs. This standard clarifies the guidance set forth in FASB ASU 2015-03, which required that debt issuance costs related to a recognized debt liability be presented on the balance sheet as a direct deduction from the debt liability rather than as an asset. The new pronouncement clarifies that debt issuance costs related to line-of-credit arrangements could continue to be presented as an asset and be subsequently amortized over the term of the line-of-credit arrangement, regardless of whether there are any outstanding borrowings on the arrangement. We will consider this clarification in conjunction with our adoption of FASB ASU 2015-03, which will occuraccounting for our fiscal year beginning March 1, 2016 and do not expect it to have a material impact on our consolidated financial statements.
In January 2016, the FASB issued an accounting pronouncement (FASB ASU 2016-01) related to financial instruments (FASB ASC Subtopic 825-10). This pronouncement requires that most equity investments be measured at fair value, with subsequent changes in fair value recognized in net income. The pronouncement also impacts financial liabilities under the fair value option and the presentation and disclosure requirements for financial instruments.income taxes. The pronouncement is effective for fiscal years, and for interim periods within those fiscal years, beginning after December 15, 2017.2020, with early adoption permitted. We will adopt this pronouncement for our fiscal year beginning March 1, 2018 and are currently evaluating thedo not expect it to have a material effect on our consolidated financial statements.

In February 2016,March 2020, the FASB issued an accounting pronouncement (FASB ASU 2016-02)2020-04) related to reference rate reform. The pronouncement provides optional guidance for a limited period of time to ease the potential burden of accounting for leases.reference rate reform. This pronouncement requires lessees to record most leases on their balance sheet, while expense recognition on the income statement remains similar to current lease accounting guidance. The guidance also eliminates real estate-specific provisions and modifies certain aspects of lessor accounting. Under the new guidance, lease classification as either a finance lease or an operating lease will determine how lease-related revenue and expense are recognized. The pronouncement is effective for fiscal years, and for interim periods within those fiscal years, beginning afterall entities as of March 12, 2020 through December 15, 2018.31, 2022. We will adoptexpect to utilize this pronouncement for our fiscal year beginning March 1, 2019 and are currently evaluating the effect on our consolidated financial statements.
In March 2016, the FASB issued an accounting pronouncement (FASB ASU 2016-06) related to the embedded derivative analysis for debt instruments with contingent call or put options. This pronouncement clarifies that an exercise contingency does not need to be evaluated to determine whether it relates only to interest rates or credit risk. Instead, the contingent put or call option should be evaluated for possible bifurcation as a derivative in accordance with the four-step decision sequence detailed in FASB ASC 815-15, without regard to the nature of the exercise contingency. The pronouncement is effective for fiscal years, and for interim periods within those fiscal years, beginning after December 15, 2016. We are currently in the process of evaluating the effects of this pronouncement on our consolidated financial statements, including potential early adoption.
In March 2016, the FASB issued an accounting pronouncement (FASB ASU 2016-08) related to reporting revenue gross versus net, or principal versus agent considerations. This pronouncement is meant to clarify theoptional guidance in FASB ASU 2014-09, Revenue from Contracts with Customers, as it pertains to principal versus agent considerations. Specifically, the guidance addresses how


entities should identify goods and services being provided to a customer, the unit of account for a principal versus agent assessment, how to evaluate whether a good or service is controlled before being transferred to a customer, and how to assess whether an entity controls services performed by another party. The pronouncement has the same effective date as the new revenue standard, which is effective for fiscal years, and for interim periods within those fiscal years, beginning after December 15, 2017. We will adopt this pronouncement for our fiscal year beginning March 1, 2018 and are currently evaluating the effect on our consolidated financial statements.
In March 2016, the FASB issued an accounting pronouncement (FASB ASU 2016-09) related to simplifications of employee share-based payment accounting. This pronouncement eliminates the APIC pool concept and requires that excess tax benefits and tax deficiencies be recorded in the income statement when awards are settled. The pronouncement also addresses simplifications related to statement of cash flows classification, accounting for forfeitures, and minimum statutory tax withholding requirements. The pronouncement is effective for fiscal years, and for interim periods within those fiscal years, beginning after December 15, 2016. We will adopt this pronouncement for our fiscal year beginning March 1, 2017 and are currently evaluating the effect on our consolidated financial statements.

In April 2016, the FASB issued an accounting pronouncement (FASB ASU 2016-10) related to identifying performance obligations and licensing. This pronouncement is meant to clarify the guidance in FASB ASU 2014-09, Revenue from Contracts with Customers. Specifically, the guidance addresses an entity’s identification of its performance obligations in a contract, as well as an entity’s evaluation of the nature of its promise to grant a license of intellectual property and whether or not that revenue is recognized over time or at a point in time. The pronouncement has the same effective date as the new revenue standard, which is effective for fiscal years, and for interim periods within those fiscal years, beginning after December 15, 2017. We will adopt this pronouncement for our fiscal year beginning March 1, 2018 andbut do not expect it to have a material impacteffect on our consolidated financial statements.

2.REVENUE
We recognize revenue when control of the good or service has been transferred to the customer, generally either at the time of sale or upon delivery to a customer.  Our contracts have a fixed contract price and revenue is measured as the amount of consideration we expect to receive in exchange for transferring goods or providing services. We collect sales taxes and other taxes from customers on behalf of governmental authorities at the time of sale.  These taxes are accounted for on a net basis and are not included in net sales and operating revenues or cost of sales. We generally expense sales commissions when incurred because the amortization period would have been less than one year. These costs are recorded within SG&A. We do not have any significant payment terms as payment is received at or shortly after the point of sale.

Disaggregation of Revenue

 Years Ended February 29 or 28
(In millions)2020 2019 2018
Used vehicle sales$17,169.5
 $15,172.8
 $14,392.4
Wholesale vehicle sales2,500.0
 2,393.0
 2,181.2
Other sales and revenues:     
Extended protection plan revenues437.4
 382.5
 336.4
Third-party finance fees, net(45.8) (43.4) (49.9)
Service revenues123.5
 136.8
 134.0
Other135.4
 131.4
 126.2
Total other sales and revenues650.5
 607.3
 546.7
Total net sales and operating revenues$20,320.0
 $18,173.1
 $17,120.2


Used Vehicle Sales. Revenue from the sale of used vehicles is recognized upon transfer of control of the vehicle to the customer. As part of our customer service strategy, we guarantee the retail vehicles we sell with a 7-day, money-back guarantee.  We record a reserve for estimated returns based on historical experience and trends. The reserve for estimated returns is presented gross on the consolidated balance sheets, with a return asset recorded in other current assets and a refund liability recorded in accrued expenses and other current liabilities. We also guarantee the used vehicles we sell with a 90-day/4,000-mile limited warranty. These warranties are deemed assurance-type warranties and accounted for as warranty obligations. See Note 17 for additional information on this warranty and its related obligation.

Wholesale Vehicle Sales. Wholesale vehicles are sold at our auctions, and revenue from the sale of these vehicles is recognized upon transfer of control of the vehicle to the customer. Dealers also pay a fee to us based on the sale price of the vehicles they purchase. This fee is recognized as revenue at the time of sale. While we provide condition disclosures on each wholesale vehicle sold, the vehicles are subject to a limited right of return. We record a reserve for estimated returns based on historical experience and trends. The reserve for estimated returns is presented gross on the consolidated balance sheets, with a return asset recorded in other current assets and a refund liability recorded in accrued expenses and other current liabilities.



EPP Revenues.We also sell ESP and GAP products on behalf of unrelated third parties, who are primarily responsible for fulfilling the contract, to customers who purchase a retail vehicle.  The ESPs we currently offer on all used vehicles provide coverage up to 60 months (subject to mileage limitations), while GAP covers the customer for the term of their finance contract. We recognize revenue, on a net basis, at the time of sale. We also record a reserve, or refund liability, for estimated contract cancellations.  The reserve for cancellations is evaluated for each product and is based on forecasted forward cancellation curves utilizing historical experience, recent trends and credit mix of the customer base.  Our risk related to contract cancellations is limited to the revenue that we receive.  Cancellations fluctuate depending on the volume of EPP sales, customer financing default or prepayment rates, and shifts in customer behavior, including those related to changes in the coverage or term of the product.  The current portion of estimated cancellation reserves is recognized as a component of accrued expenses and other current liabilities with the remaining amount recognized in other liabilities.  See Note 8 for additional information on cancellation reserves.

We are contractually entitled to receive profit-sharing revenues based on the performance of the ESPs administered by third parties. These revenues are a form of variable consideration included in EPP revenues to the extent that it is probable that it will not result in a significant revenue reversal. An estimate of the amount to which we expect to be entitled, subject to various constraints, is recognized upon satisfying the performance obligation of selling the ESP. These constraints include factors that are outside of the company’s influence or control and the length of time until settlement. We apply the expected value method, utilizing historical claims and cancellation data from CarMax customers, as well as external data and other qualitative assumptions. This estimate is reassessed each reporting period with changes reflected in other sales and revenues on our consolidated statements of earnings and other assets on our consolidated balance sheets. As of February 28, 2019, we had recognized a long-term contract asset of $25.7 million related to cumulative profit-sharing payments to which we expect to be entitled. There was 0 contract asset recognized as of February 29, 2020. In the fourth quarter of fiscal 2020, we received payments of $46.0 million, representing the profit-sharing accrued during fiscal 2019 and fiscal 2020, which was based on claims experience in calendar years 2016 through 2019. In future years, we expect EPP profit-sharing revenue will be less material, as it will reflect only a single incremental year versus four years of activity.

Third-Party Finance Fees.Customers applying for financing who are not approved or are conditionally approved by CAF are generally evaluated by other third-party finance providers.  These providers generally either pay us or are paid a fixed, pre-negotiated fee per contract.   We recognize these fees at the time of sale.

Service Revenues. Service revenue consists of labor and parts income related to vehicle repair service, including repairs of vehicles covered under an ESP we sell or warranty program. Service revenue is recognized at the time the work is completed.

Other Revenues.Other revenues consist primarily of new vehicle sales at our two new car franchise locations and sales of accessories. Revenue in this category is recognized upon transfer of control to the customer.

3.CARMAX AUTO FINANCE
CAF provides financing to qualified retail customers purchasing vehicles at CarMax stores.from CarMax.  CAF provides us the opportunity to capture additional profits, cash flows and sales while managing our reliance on third-party finance sources.  Management regularly analyzes CAF’s operating results by assessing profitability, the performance of the auto loan receivablesloans receivable including trends in credit losses and delinquencies, and CAF direct expenses.  This information is used to assess CAF’s performance and make operating decisions including resource allocation. 
We typically use securitizations or other funding arrangements to fund loans originated by CAF, as discussed in Note 2(F)1(F).  CAF income primarily reflects the interest and fee income generated by the auto loan receivablesloans receivable less the interest expense associated with the debt issued to fund these receivables, a provision for estimated loan losses and direct CAF expenses.
CAF income does not include any allocation of indirect costs.  Although CAF benefits from certain indirect overhead expenditures, we have not allocated indirect costs to CAF to avoid making subjective allocation decisions.  Examples of indirect costs not allocated to CAF include retail store expenses and corporate expenses.  In addition, except for auto loan receivables,loans receivable, which are disclosed in Note 4, CAF assets are not separately reported nor do we allocate assets to CAF because such allocation would not be useful to management in making operating decisions.



Components of CAF Income
Years Ended February 29 or 28Years Ended February 29 or 28
(In millions)2016 
% (1)
 2015 
% (1)
 2014 
% (1)
2020 
% (1)
 2019 
% (1)
 2018 
% (1)
Interest margin:   
           
        
Interest and fee income$682.9
 7.5
 $604.9
 7.7
 $548.0
 8.3
$1,104.1
 8.4
 $972.9
 8.0
 $856.6
 7.6
Interest expense(127.7) (1.4) (96.6) (1.2) (90.0) (1.4)(358.1) (2.7) (289.3) (2.4) (215.0) (1.9)
Total interest margin555.2
 6.1
 508.3
 6.5
 458.0
 6.9
746.0
 5.7
 683.6
 5.6
 641.6
 5.7
Provision for loan losses(101.2) (1.1) (82.3) (1.0) (72.2) (1.1)(185.7) (1.4) (153.8) (1.3) (137.6) (1.2)
Total interest margin after                      
provision for loan losses454.0
 5.0
 426.0
 5.4
 385.8
 5.8
560.3
 4.3
 529.8
 4.4
 504.0
 4.5
                      
Total other (expense) income(0.4) 
 
 
 0.1
 

 
 (0.4) 
 0.4
 
                      
Direct expenses:                      
Payroll and fringe benefit expense(28.2) (0.3) (25.3) (0.3) (22.6) (0.3)(42.3) (0.3) (38.3) (0.3) (35.4) (0.3)
Other direct expenses(33.4) (0.4) (33.4) (0.4) (27.1) (0.4)(62.0) (0.5) (52.4) (0.4) (47.8) (0.4)
Total direct expenses(61.6) (0.7) (58.7) (0.7) (49.7) (0.8)(104.3) (0.8) (90.7) (0.7) (83.2) (0.7)
CarMax Auto Finance income$392.0
 4.3
 $367.3
 4.7
 $336.2
 5.1
$456.0
 3.5
 $438.7
 3.6
 $421.2
 3.8
                      
Total average managed receivables$9,092.9
   $7,859.9
   $6,629.5
  $13,105.1
   $12,150.2
   $11,210.8
  
 
 (1)Percent of total average managed receivables.
 (1)
Percent of total average managed receivables.
 
4.AUTO LOAN RECEIVABLESLOANS RECEIVABLE
Auto loan receivablesloans receivable include amounts due from customers related to retail vehicle sales financed through CAF and are presented net of an allowance for estimated loan losses.  We generally use warehouse facilities to fund auto loan receivablesloans receivable originated by CAF until we elect to fund them through aan asset-backed term securitization or alternative funding arrangement.transaction.  The majority of the auto loan receivablesloans receivable serve as collateral for the related non-recourse notes payable of $9.53$13.61 billion as of February 29, 2016,2020, and $8.47$12.54 billion as of February 28, 2015.2019. See Notes 2(F)1(F) and 11 for additional information on securitizations and non-recourse notes payable.
Auto Loans Receivable, Net
As of February 29 or 28As of February 29 or 28
(In millions)2016 20152020 2019
Term securitizations$7,828.0
 $7,226.5
Asset-backed term funding$11,007.1
 $10,273.4
Warehouse facilities1,399.0
 986.0
2,181.7
 1,877.0
Other receivables (1)
366.6
 246.2
Overcollateralization (1)
289.0
 273.3
Other managed receivables (2)
140.0
 86.5
Total ending managed receivables9,593.6
 8,458.7
13,617.8
 12,510.2
Accrued interest and fees35.0
 31.2
56.2
 49.6
Other3.2
 27.3
35.5
 6.9
Less allowance for loan losses(94.9) (81.7)
Auto loan receivables, net$9,536.9
 $8,435.5
Less: allowance for loan losses(157.8) (138.2)
Auto loans receivable, net$13,551.7
 $12,428.5
 
(1) 
Represents receivables restricted as excess collateral for the non-recourse funding vehicles.
(2)
Other managed receivables includes receivables not funded through the warehouse facilities or term securitizations, including receivables restricted as excess collateral for thosenon-recourse funding arrangements.vehicles.

Credit Quality.  When customers apply for financing, CAF’s proprietary scoring models rely on the customers’ credit history and certain application information to evaluate and rank their risk.  We obtain credit histories and other credit data that includes information such as number, age, type of and payment history for prior or existing credit accounts.  The application information that is used includes income, collateral value and down payment.  The scoring models yield credit grades that represent the relative likelihood of repayment.  Customers assigned a grade of “A” are determined to have the highest probability of repayment, and customers assigned a lower grade are determined to have a lower probability of repayment.  For loans that are approved, the credit grade influences the terms of the agreement, such as the required loan-to-value ratio and interest rate.



CAF uses a combination of the initial credit grades and historical performance to monitor the credit quality of the auto loan receivablesloans receivable on an ongoing basis.  We validate the accuracy of the scoring models periodically.  Loan performance is reviewed on a recurring basis to identify whether the assigned grades adequately reflect the customers’ likelihood of repayment.
Ending Managed Receivables by Major Credit Grade
As of February 29 or 28As of February 29 or 28
(In millions)
2016 (1)
 
% (2)
 
2015 (1)
 
% (2)
2020 (1)
 
%  (2)
 
2019 (1)
 
% (2)
A$4,666.6
 48.6 $4,135.6
 48.9$6,915.9
 50.8 $6,225.6
 49.8
B3,400.1
 35.4 3,055.3
 36.14,841.2
 35.6 4,488.2
 35.9
C and other1,526.9
 16.0 1,267.8
 15.01,860.7
 13.6 1,796.4
 14.3
Total ending managed receivables$9,593.6
 100.0 $8,458.7
 100.0$13,617.8
 100.0 $12,510.2
 100.0


(1) 
Classified based on credit grade assigned when customers were initially approved for financing.
(2) 
Percent of total ending managed receivables.
 
Allowance for Loan Losses
As of February 29 or 28As of February 29 or 28
(In millions)2016 
% (1)
 2015 
% (1)
2020 
%  (1)
 2019 
%  (1)
Balance as of beginning of year$81.7
 0.97 $69.9
 0.97$138.2
 1.10 $128.6
 1.11
Charge-offs(180.6)   (155.9)  (309.0)   (274.2)  
Recoveries92.6
   85.4
  142.9
   130.0
  
Provision for loan losses101.2
   82.3
  185.7
   153.8
  
Balance as of end of year$94.9
 0.99 $81.7
 0.97$157.8
 1.16 $138.2
 1.10
 
(1) 
Percent of total ending managed receivables.


The allowance for loan losses represents an estimate of the amount of net losses inherent in our portfolio of managed receivables as of the applicable reporting date and anticipatedexpected to occurbecome evident during the following 12 months.  The allowance is primarily based on the credit qualitycomposition of the underlyingportfolio of managed receivables, historical loss trends and forecasted forward loss curves.  We also take into account recent trends in delinquencies and losses,defaults, recovery rates and the economic environment.  The provision for loan losses is the periodic expense of maintaining an adequate allowance.
 
Past Due Receivables
As of February 29 or 28As of February 29 or 28
(In millions)2016 
% (1)
 2015 
% (1)
2020 
%  (1)
 2019 
%  (1)
Total ending managed receivables$9,593.6
 100.0 $8,458.7
 100.0$13,617.8
 100.0 $12,510.2
 100.0
        
Delinquent loans:           
31-60 days past due$171.0
 1.8 $152.1
 1.8$296.4
 2.18 $276.5
 2.21
61-90 days past due69.1
 0.7 52.5
 0.6138.3
 1.01 141.4
 1.13
Greater than 90 days past due22.7
 0.2 16.8
 0.234.2
 0.25 33.9
 0.27
Total past due$262.8
 2.7 $221.4
 2.6$468.9
 3.44 $451.8
 3.61
 
(1) 
Percent of total ending managed receivables.
 

60



5.DERIVATIVE INSTRUMENTS AND HEDGING ACTIVITIES
We use derivatives to manage certain risks arising from both our business operations and economic conditions, particularly with regard to issuances of debt.  Primary exposures include LIBOR and other rates used as benchmarks in our securitizations and other debt financing.  We enter into derivative instruments to manage exposures related to the future known receipt or payment of uncertain cash amounts, the values of which are impacted by interest rates, and generally designate these derivative instruments as cash flow hedges for accounting purposes.  In certain cases, we may choose not to designate a derivative instrument as a cash flow hedge for accounting purposes due to uncertainty around the probability that future hedged transactions will occur. Our derivative instruments are used to manage (i) differences in the amount of our known or expected cash receipts and our known or expected cash payments principally related to the funding of our auto loan receivables,loans receivable, and (ii) exposure to variable interest rates associated with our term loan, as further discussed in Note 11.loan.



For the derivatives associated with our securitization program,non-recourse funding vehicles that are designated as cash flow hedges, the effective portion of changes in the fair value isare initially recorded in accumulated other comprehensive loss (“AOCL”).  For the majority of these derivatives, the amounts are subsequently reclassified into CAF income in the period that the hedged forecasted transaction affects earnings, which occurs as interest expense is recognized on those future issuances of debt. During the next 12 months, we estimate that an additional $10.5$13.6 million will be reclassified from AOCL as a decrease to CAF income. Changes in fair value related to derivatives that have not been designated as cash flow hedges for accounting purposes are recognized in the income statement in the period in which the change occurs.
 
As of February 29, 20162020 and February 28, 2015,2019, we had interest rate swaps outstanding with a combined notional amount of $2.42$2.62 billion and $1.40$2.23 billion, respectively, that were designated as cash flow hedges of interest rate risk.

Fair ValuesSee Note 6 for discussion of Derivative Instruments
 As of February 29 or 28
 2016 2015
(In thousands)
Assets (1)
 
Liabilities (2)
 
Assets (1)
 
Liabilities (2)
Derivatives designated as accounting hedges:       
Interest rate swaps$587
 $(8,024) $1,201
 $(1,064)
(1)
Reported in other current assets on the consolidated balance sheets.
(2)
Reported in accounts payable on the consolidated balance sheets.
Effectfair values of Derivative Instrumentsfinancial instruments and Note 14 for the effect on Comprehensive Incomecomprehensive income.
 Years Ended February 29 or 28
(In thousands)2016 2015 2014
Derivatives designated as accounting hedges:     
Loss recognized in AOCL (1)
$(20,715) $(5,847) $(5,286)
Loss reclassified from AOCL into CAF income (1)
$(8,277) $(8,118) $(9,872)
(Loss) gain recognized in CAF income (2)
$(439) $
 $76
(1)
Represents the effective portion.
(2)
Represents the ineffective portion.
 
6.FAIR VALUE MEASUREMENTS
Fair value is defined as the price that would be received to sell an asset or paid to transfer a liability in an orderly transaction between market participants in the principal market or, if none exists, the most advantageous market, for the specific asset or liability at the measurement date (referred to as the “exit price”).  The fair value should be based on assumptions that market participants would use, including a consideration of nonperformance risk.


We assess the inputs used to measure fair value using the three-tier hierarchy.  The hierarchy indicates the extent to which inputs used in measuring fair value are observable in the market.


Level 1Inputs include unadjusted quoted prices in active markets for identical assets or liabilities that we can access at the measurement date.


Level 2Inputs other than quoted prices included within Level 1 that are observable for the asset or liability, either directly or indirectly, including quoted prices for similar assets in active markets, quoted prices from identical or similar assets in inactive markets and observable inputs such as interest rates and yield curves.


Level 3Inputs that are significant to the measurement that are not observable in the market and include management'smanagement’s judgments about the assumptions market participants would use in pricing the asset or liability (including assumptions about risk).


Our fair value processes include controls that are designed to ensure that fair values are appropriate.  Such controls include model validation, review of key model inputs, analysis of period-over-period fluctuations and reviews by senior management.
 


Valuation Methodologies
Money Market Securities.  Money market securities are cash equivalents, which are included in cash and cash equivalents, restricted cash from collections on auto loan receivables orloans receivable and other assets. They consist of highly liquid investments with original maturities of three months or less and are classified as Level 1.
 
Mutual Fund Investments.  Mutual fund investments consist of publicly traded mutual funds that primarily include diversified equity investments in large-, mid- and small-cap domestic and international companies.companies or investment grade debt securities.  The investments, which are included in other assets, are held in a rabbi trust established to fund informally our executive deferred compensation plan and are classified as Level 1.
 


Derivative Instruments.  The fair values of our derivative instruments are included in either other current assets, other assets, accounts payable or accounts payable.  As described in Note 5, as part of our risk management strategy, we utilize derivative instruments to manage differences in the amount of our known or expected cash receipts and our known or expected cash payments principally related to the funding of our auto loan receivables as well as to manage exposure to variable interest rates on our term loan.other liabilities.  Our derivatives are not exchange-traded and are over-the-counter customized derivative instruments.  All of our derivative exposures are with highly rated bank counterparties.
 
We measure derivative fair values assuming that the unit of account is an individual derivative instrument and that derivatives are sold or transferred on a stand-alone basis.  We estimate the fair value of our derivatives using quotes determined by the derivative counterparties and third-party valuation services.  Quotes from third-party valuation services and quotes received from bank counterparties project future cash flows and discount the future amounts to a present value using market-based expectations for interest rates and the contractual terms of the derivative instruments.  The models do not require significant judgment and model inputs can typically be observed in a liquid market; however, because the models include inputs other than quoted prices in active markets, all derivatives are classified as Level 2.
 
Our derivative fair value measurements consider assumptions about counterparty and our own nonperformance risk.  We monitor counterparty and our own nonperformance risk and, in the event that we determine that a party is unlikely to perform under terms of the contract, we would adjust the derivative fair value to reflect the nonperformance risk.


Items Measured at Fair Value on a Recurring Basis
As of February 29, 2016As of February 29, 2020
(In thousands)Level 1 Level 2 TotalLevel 1 Level 2 Total
Assets:          
Money market securities$439,943
 $
 $439,943
$273,203
 $
 $273,203
Mutual fund investments13,622
 
 13,622
22,668
 
 22,668
Derivative instruments
 587
 587

 
 
Total assets at fair value$453,565
 $587
 $454,152
$295,871
 $
 $295,871
          
Percent of total assets at fair value99.9% 0.1% 100.0%100.0% % 100.0%
Percent of total assets3.1% % 3.1%1.4% % 1.4%
          
Liabilities:          
Derivative instruments$
 $(8,024) $(8,024)$
 $(23,992) $(23,992)
Total liabilities at fair value$
 $(8,024) $(8,024)$
 $(23,992) $(23,992)
          
Percent of total liabilities% 0.1% 0.1%% 0.1% 0.1%
 

 As of February 28, 2019
(In thousands)Level 1 Level 2 Total
Assets:     
Money market securities$372,448
 $
 $372,448
Mutual fund investments19,263
 
 19,263
Derivative instruments
 1,844
 1,844
Total assets at fair value$391,711
 $1,844
 $393,555
      
Percent of total assets at fair value99.5% 0.5% 100.0%
Percent of total assets2.1% % 2.1%
      
Liabilities:     
Derivative instruments$
 $(6,120) $(6,120)
Total liabilities at fair value$
 $(6,120) $(6,120)
      
Percent of total liabilities% % %





 As of February 28, 2015
(In thousands)Level 1 Level 2 Total
Assets:     
Money market securities$380,100
 $
 $380,100
Mutual fund investments9,242
 
 9,242
Derivative instruments
 1,201
 1,201
Total assets at fair value$389,342
 $1,201
 $390,543
      
Percent of total assets at fair value99.7% 0.3% 100.0%
Percent of total assets2.9% % 3.0%
      
Liabilities:     
Derivative instruments$
 $(1,064) $(1,064)
Total liabilities at fair value$
 $(1,064) $(1,064)
      
Percent of total liabilities% % %
Fair Value of Financial Instruments
There were no transfers between Levels 1The carrying value of our cash and cash equivalents, accounts receivable, other restricted cash deposits and accounts payable approximates fair value due to the short-term nature and/or variable rates associated with these financial instruments. Auto loans receivable are presented net of an allowance for estimated loan losses. We believe that the carrying value of our revolving credit facility and term loan approximates fair value due to the variable rates associated with these obligations. The fair value of our senior unsecured notes, which are not carried at fair value on our consolidated balance sheets, was determined using Level 2 inputs based on quoted market prices. The carrying value and we had no Level 3 assets forfair value of the years endedsenior unsecured notes as of February 29, 20162020 and February 28, 2015.2019, respectively, are as follows:

(In thousands)As of February 29, 2020 As of February 28, 2019
Carrying value$500,000
 $500,000
Fair value$546,197
 $488,590

 
7.PROPERTY AND EQUIPMENT
 As of February 29 or 28
(In thousands)2020 2019
Land$874,904
 $789,125
Land held for development (1)
73,268
 81,100
Buildings2,186,945
 2,211,929
Leasehold improvements278,781
 247,121
Furniture, fixtures and equipment750,888
 671,166
Construction in progress171,236
 125,010
Total property and equipment4,336,022
 4,125,451
Less: accumulated depreciation and amortization(1,266,920) (1,297,393)
Property and equipment, net$3,069,102
 $2,828,058
 As of February 29 or 28
(In thousands)2016 2015
Land$510,068
 $398,288
Land held for development85,127
 151,306
Buildings1,650,168
 1,390,802
Leasehold improvements174,495
 146,140
Furniture, fixtures and equipment443,050
 389,650
Construction in progress224,109
 209,058
Total property and equipment3,087,017
 2,685,244
Less accumulated depreciation and amortization925,319
 822,706
Property and equipment, net$2,161,698
 $1,862,538

 
 (1)
Land held for development represents land owned for potential store growth.
Land held for development represents land owned for potential store growth.  
Depreciation expense was $127.0$190.6 million in fiscal 2016, $105.72020, $169.8 million in fiscal 20152019 and $90.4$158.6 million in fiscal 2014.2018.
 
8.CANCELLATION RESERVES
We recognize revenue for EPP products, on a net basis, at the time of sale, net ofsale. We also record a reserve, or refund liability, for estimated contract cancellations.  Cancellations of these services may result from early termination by the customer, or default or prepayment on the finance contract.  The reserve for cancellations is evaluated for each product and is based on forecasted forward cancellation curves utilizing historical experience, recent trends and credit mix of the customer base. 
Cancellation Reserves
 As of February 29 or 28
(In millions)2020 2019
Balance as of beginning of year$102.8
 $105.2
Cancellations(74.2) (66.3)
Provision for future cancellations89.3
 63.9
Balance as of end of year$117.9
 $102.8

 As of February 29 or 28
(In millions)2016 2015
Balance as of beginning of year$94.4
 $72.5
Cancellations(61.3) (49.1)
Provision for future cancellations77.1
 71.0
Balance as of end of year$110.2
 $94.4




The current portion of estimated cancellation reserves is recognized as a component of accrued expenses and other current liabilities with the remaining amount recognized in other liabilities. As of February 29, 20162020 and February 28, 2015,2019, the current portion of cancellation reserves was $54.4$63.5 million and $44.8$55.6 million, respectively.

In fiscal 2014, the company reviewed the assumptions used in developing its cancellation reserves for EPP products and incorporated additional data into a more sophisticated model as part of our evaluation of the cancellation rates.  This additional data included changes in the product and administration of the product by the company and changes in the credit mix of the customer base.  Based on our evaluation, we determined that this additional data should have been considered in our previous assessments of cancellation reserves.  We corrected this accounting error by increasing the cancellation reserves and reducing other sales and revenues.  Fiscal 2014 net earnings were reduced by $11.9 million (net of tax of $7.6 million), or $0.05 per share, pertaining to fiscal 2013 and fiscal 2012.  The out of period error was not material to fiscal 2014 or any previously reported interim or annual period.

63



9.INCOME TAXES
Tax Reform. The Tax Cuts and Jobs Act of 2017 (the “2017 Tax Act”) was enacted on December 22, 2017, and, among other changes, reduced the federal statutory tax rate from 35.0% to 21.0%. In accordance with U.S. GAAP for income taxes, as well as SEC Staff Accounting Bulletin No. 118 (“SAB 118”), the company made a reasonable estimate of the impacts of the 2017 Tax Act and recorded this estimate in its results for the year ended February 28, 2018. SAB 118 allows for a measurement period of up to one year, from the date of enactment, to complete the company’s accounting for the impacts of the 2017 Tax Act. As of February 28, 2019, our analysis under SAB 118 was completed and resulted in no material adjustments to the provisional amounts recorded as of February 28, 2018.

The provision for income taxes and effective tax rate for fiscal 2018 included a $32.7 million increase in tax expense related to the revaluation of our net deferred tax asset at the lower federal statutory tax rate. This increase was partially offset by a $20.8 million benefit from the reduction in the federal statutory tax rate in the fourth quarter of fiscal 2018.

Income Tax Provision
 Years Ended February 29 or 28
(In thousands)2020 2019 2018
Current: 
  
  
Federal$225,858
 $218,497
 $276,597
State47,797
 49,596
 41,892
Total273,655
 268,093
 318,489
Deferred:     
Federal146
 3,601
 81,486
State(1,248) (1,301) (479)
Total(1,102) 2,300
 81,007
Income tax provision$272,553
 $270,393
 $399,496
 Years Ended February 29 or 28
(In thousands)2016 2015 2014
Current: 
  
  
Federal$324,096
 $329,211
 $283,174
State45,183
 47,061
 38,747
Total369,279
 376,272
 321,921
Deferred:     
Federal16,398
 (3,499) (15,129)
State839
 (800) (2,056)
Total17,237
 (4,299) (17,185)
Income tax provision$386,516
 $371,973
 $304,736

 
Effective Income Tax Rate Reconciliation
 Years Ended February 29 or 28
 2020 2019 2018
Federal statutory income tax rate21.0 % 21.0 % 32.7 %
State and local income taxes, net of federal benefit3.4
 3.4
 3.1
2017 Tax Act
 (0.1) 3.1
Share-based compensation(1.1) (0.3) (1.3)
Nondeductible and other items0.7
 0.7
 0.2
Credits(0.5) (0.4) (0.2)
Effective income tax rate23.5 % 24.3 % 37.6 %

 Years Ended February 29 or 28
 2016 2015 2014
Federal statutory income tax rate35.0 % 35.0 % 35.0 %
State and local income taxes, net of federal benefit3.2
 3.4
 3.1
Nondeductible and other items0.2
 0.2
 0.2
Credits(0.1) (0.2) (0.1)
Effective income tax rate38.3 % 38.4 % 38.2 %

The 2017 Tax Act above includes the following impacts for fiscal 2018:

Revaluation of deferred taxes that existed on December 22, 2017, the enactment date of the 2017 Tax Act.
Deferred taxes that were created after December 22, 2017. These items were recognized in fiscal 2018 at the federal statutory tax rate of 32.7% but will reverse at the newly enacted 21% federal rate.




Temporary Differences Resulting in Deferred Tax Assets and Liabilities
 As of February 29 or 28
(In thousands)2020 2019
Deferred tax assets: 
  
Accrued expenses and other$39,576
 $42,331
Partnership basis89,359
 71,455
Operating lease liabilities119,558
 
Share-based compensation51,039
 48,818
Derivatives10,346
 
Capital loss carry forward917
 677
Total deferred tax assets310,795
 163,281
Less:  valuation allowance(917) (677)
Total deferred tax assets after valuation allowance309,878
 162,604
Deferred tax liabilities:   
Prepaid expenses19,742
 16,960
Property and equipment67,589
 59,537
Operating lease assets114,212
 
Inventory18,493
 17,279
Profit-sharing revenues
 6,599
Derivatives
 883
Total deferred tax liabilities220,036
 101,258
Net deferred tax asset$89,842
 $61,346
 As of February 29 or 28
(In thousands)2016 2015
Deferred tax assets: 
  
Accrued expenses$60,341
 $52,933
Partnership basis97,586
 95,443
Stock compensation56,606
 63,148
Derivatives8,320
 4,010
Capital loss carry forward1,807
 1,597
Total deferred tax assets224,660
 217,131
Less:  valuation allowance(1,807) (1,597)
Total deferred tax assets after valuation allowance222,853
 215,534
Deferred tax liabilities:   
Prepaid expenses19,496
 17,935
Property and equipment32,691
 14,816
Inventory8,804
 7,045
Total deferred tax liabilities60,991
 39,796
Net deferred tax asset$161,862
 $175,738

 
Except for amounts for which a valuation allowance has been provided, we believe it is more likely than not that the availability of loss carrybacks and the results of future operations and the reversals of existing deferred taxable temporary differences will generate sufficient taxable income to realize the deferred tax assets.  The valuation allowance as of February 29, 2016,2020, relates to capital loss carryforwards that are not more likely than not to be utilized prior to their expiration.
 
Reconciliation of Unrecognized Tax Benefits
 Years Ended February 29 or 28
(In thousands)2020 2019 2018
Balance at beginning of year$30,270
 $28,685
 $29,955
Increases for tax positions of prior years3,493
 2,035
 
Decreases for tax positions of prior years(2,913) (266) (607)
Increases based on tax positions related to the current year4,170
 2,498
 3,342
Settlements(326) (44) (304)
Lapse of statute(3,829) (2,638) (3,701)
Balance at end of year$30,865
 $30,270
 $28,685
 Years Ended February 29 or 28
(In thousands)2016 2015 2014
Balance at beginning of year$24,951
 $26,330
 $25,059
Increases for tax positions of prior years125
 1,549
 1,523
Decreases for tax positions of prior years(853) (5,999) (4,658)
Increases based on tax positions related to the current year5,256
 5,467
 5,960
Settlements(830) (612) (809)
Lapse of statute(1,878) (1,784) (745)
Balance at end of year$26,771
 $24,951
 $26,330

 
As of February 29, 2016,2020, we had $26.8$30.9 million of gross unrecognized tax benefits, $10.3$9.2 million of which, if recognized, would affect our effective tax rate.  It is reasonably possible that the amount of the unrecognized tax benefit with respect to certain of our uncertain tax positions will increase or decrease during the next 12 months; however, we do not expect the change to have a significant effect on our results of operations, financial condition or cash flows.  As of February 28, 2015,2019, we had $25.0$30.3 million of gross unrecognized tax benefits, $9.6$10.7 million of which, if recognized, would affect our effective tax rate.  As of February 28, 2014,2018, we had $26.3$28.7 million of gross unrecognized tax benefits, $7.6$9.6 million of which, if recognized, would affect our effective tax rate.
 
Our continuing practice is to recognize interest and penalties related to income tax matters in SG&A expenses.  Our accrual for interest and penalties increased $0.6was $4.0 million, to $2.0$3.2 million and $2.8 million as of February 29, 2016, from $1.4 million as of2020 and February 28, 2015.  Our accrual for interest2019 and penalties decreased $0.2 million to $1.4 million as of February 28, 2015, from $1.6 million as of February 28, 2014.2018, respectively.
 


CarMax is subject to U.S. federal income tax as well as income tax of multiple states and local jurisdictions.  With a few insignificant exceptions, we are no longer subject to U.S. federal, state and local income tax examinations by tax authorities for years prior to fiscal 2013.2016. 




10.BENEFIT PLANS
(A)Retirement Benefit Plans
We have two frozen noncontributory defined benefit plans: our pension plan (the “pension plan”) and our unfunded, nonqualified plan (the “restoration plan”), which restores retirement benefits for certain associates who are affected by Internal Revenue Code limitations on benefits provided under the pension plan. No additional benefits have accrued under these plans since they were frozen; however, we have a continuing obligation to fund the pension plan and will continue to recognize net periodic pension expense for both plans for benefits earned prior to being frozen. We use a fiscal year end measurement date for both the pension plan and the restoration plan.


Benefit Plan Information
 As of February 29 or 28
 Pension Plan Restoration Plan Total
(In thousands)2020 2019 2020 2019 2020 2019
Plan assets$168,835
 $166,020
 $
 $
 $168,835
 $166,020
Projected benefit obligation298,441
 231,677
 12,498
 11,082
 310,939
 242,759
Funded status recognized$(129,606) $(65,657) $(12,498) $(11,082) $(142,104) $(76,739)
            
Amounts recognized in the consolidated balance sheets:          
Current liability$
 $
 $(615) $(500) $(615) $(500)
Noncurrent liability(129,606) (65,657) (11,883) (10,582) (141,489) (76,239)
Net amount recognized$(129,606) $(65,657) $(12,498) $(11,082) $(142,104) $(76,739)

 As of February 29 or 28
 Pension Plan Restoration Plan Total
(In thousands)2016 2015 2016 2015 2016 2015
Plan assets$121,746
 $135,249
 $
 $
 $121,746
 $135,249
Projected benefit obligation201,715
 218,189
 10,662
 11,052
 212,377
 229,241
Funded status recognized$(79,969) $(82,940) $(10,662) $(11,052) $(90,631) $(93,992)
            
Amounts recognized in the           
consolidated balance sheets:           
Current liability$
 $
 $(459) $(462) $(459) $(462)
Noncurrent liability(79,969) (82,940) (10,203) (10,590) (90,172) (93,530)
Net amount recognized$(79,969) $(82,940) $(10,662) $(11,052) $(90,631) $(93,992)


 Years Ended February 29 or 28
 Pension Plan Restoration Plan Total
(In thousands)2016 2015 2014 2016 2015 2014 2016 2015 2014
Total net pension expense$847
 $363
 $1,341
 $456
 $453
 $433
 $1,303
 $816
 $1,774
Total net actuarial (gain) loss (1)
$(1,786) $33,286
 $(16,268) $(428) $840
 $803
 $(2,214) $34,126
 $(15,465)
  
 Pension Plan Restoration Plan Total
(In thousands)2020 2019 2018 2020 2019 2018 2020 2019 2018
Total net pension (benefit) expense(1,595) (681) 207
 488
 474
 468
 (1,107) (207) 675
Total net actuarial loss (1)
67,385 4,478
 2,880
 1,476
 82
 376
 68,861
 4,560
 3,256
 
(1)     Changes recognized in Accumulated Other Comprehensive Loss
(1)
Changes recognized in Accumulated Other Comprehensive Loss.
 
The projected benefit obligation (“PBO”) will change primarily due to interest cost and total net actuarial (gain) loss, and plan assets will change primarily as a result of the actual return on plan assets. Benefit payments, which reduce the PBO and plan assets, and employerwere not material in fiscal 2020 or 2019. Employer contributions, which increase plan assets, were not material$10.3 million in fiscal 2016 or 2015.2019; there were 0 employer contributions in fiscal 2020. The net actuarial (gain) loss in a fiscal year is recognized in accumulated other comprehensive loss and may later be recognized as a component of future pension expense. In fiscal 2017,2021, we anticipate that $1.5$3.8 million in estimated actuarial losses of the pension plan will be amortized from accumulated other comprehensive loss.  We do not anticipate that any appreciable estimatedEstimated actuarial losses willto be amortized from accumulated other comprehensive loss for the restoration plan.plan are not expected to be significant.
Benefit Obligations.  Accumulated  The accumulated benefit obligation (“ABO”) and projected benefit obligations (“ABO” and “PBO”)PBO represent the obligations of the benefit plans for past service as of the measurement date. ABO is the present value of benefits earned to date with benefits computed based on current service and compensation levels. PBO is ABO increased to reflect expected future service and increased compensation levels. As a result of the freeze of plan benefits under our pension and restoration plans, the ABO and PBO balances are equal to one another at all subsequent dates.


Funding Policy.  For the pension plan, we contribute amounts sufficient to meet minimum funding requirements as set forth in the employee benefit and tax laws, plus any additional amounts as we may determine to be appropriate. We do not expect to make any contributions of $5.7 million to the pension plan in fiscal 2017; however, conditions may change where we may elect to make contributions.2021. We expect the pension plan to make benefit payments of


approximately $3.0$5.2 million for each of the next twothree fiscal years, and $4.0$6.3 million for each of the subsequent threetwo fiscal years. For the non-funded restoration plan, we contribute an amount equal to the benefit payments, which we expect to be approximately $0.5$0.6 million for each of the next five fiscal years.


Assumptions Used to Determine Benefit Obligations
 As of February 29 or 28
 Pension Plan Restoration Plan
 2020 2019 2020 2019
Discount rate2.85% 4.20% 2.85% 4.20%
 As of February 29 or 28
 Pension Plan Restoration Plan
 2016 2015 2016 2015
Discount rate (1)
4.50% 4.00% 4.50% 4.00%
(1)
For the restoration plan, the discount rate presented is applied to the pre-2004 annuity amounts.  A rate of4.50% is assumed for the post-2004 lump sum amounts paid from the plan for fiscal 2016 and fiscal 2015.


Assumptions Used to Determine Net Pension Expense
Years Ended February 29 or 28Years Ended February 29 or 28
Pension Plan Restoration PlanPension Plan Restoration Plan
2016 2015 2014 2016 2015 20142020 2019 2018 2020 2019 2018
Discount rate (1)
4.00% 4.55% 4.30% 4.00% 4.55% 4.30%4.20% 4.10% 4.25% 4.20% 4.10% 4.25%
Expected rate of return on plan assets7.75% 7.75% 7.75% % % %7.75% 7.75% 7.75% % % %
(1)
For the restoration plan, the discount rate presented is applied to the pre-2004 annuity amounts.  A rate of4.50% is assumed for post-2004 lump sum amounts paid from the plan for fiscal 2016, fiscal 2015 andfiscal 2014


Assumptions.  Underlying both the calculation of the PBO and the net pension expense are actuarial calculations of each plan’s liability. These calculations use participant-specific information such as salary, age and years of service, as well as certain assumptions, the most significant being the discount rate, rate of return on plan assets and mortality rate. We evaluate these assumptions at least once a year and make changes as necessary.
The discount rate used for retirement benefit plan accounting reflects the yields available on high-quality, fixed income debt instruments. For our plans, we review high quality corporate bond indices in addition to a hypothetical portfolio of corporate bonds with maturities that approximate the expected timing of the anticipated benefit payments.
To determine the expected long-term return on plan assets, we consider the current and anticipated asset allocations, as well as historical and estimated returns on various categories of plan assets. We apply the estimated rate of return to a market-related value of assets, which reduces the underlying variability in the asset values. The use of expected long-term rates of return on pension plan assets could result in recognized asset returns that are greater or less than the actual returns of those pension plan assets in any given year. Over time, however, the expected long-term returns are anticipated to approximate the actual long-term returns, and therefore, result in a pattern of income and expense recognition that more closely matches the pattern of the services provided by the employees. Differences between actual and expected returns, which are a component of unrecognized actuarial gains/losses, are recognized over the average life expectancy of all plan participants.
Given the frozen status of the pension and benefit restoration plans, the rate of compensation increases is not applicable for periods subsequent to December 31, 2008.  Mortality rate assumptions are based on the life expectancy of the population and were updated in fiscal 2015 to account for increases in life expectancy.  This change increased the PBO and ABO.
Fair Value of Plan Assets And Fair Value Hierarchy
 As of February 29 or 28
(In thousands)2016 2015
Mutual funds (Level 1):   
Equity securities$78,951
 $84,303
Equity securities – international15,771
 17,114
Fixed income securities25,978
 32,549
Collective funds (Level 2):   
Short-term investments1,096
 1,341
Investment payables, net(50) (58)
Total$121,746
 $135,249

 As of February 29 or 28
(In thousands)2020 2019
Mutual funds (Level 1):   
Equity securities$
 $106,367
Equity securities – international20,410
 20,481
Fixed income securities
 38,038
Collective funds (NAV):   
Short-term investments420
 1,219
Equity securities104,823
 
Fixed income securities43,182
 
Investment payables, net
 (85)
Total$168,835
 $166,020


Plan Assets.  Our pension plan assets are held in trust and a fiduciary committee sets the investment policies and strategies.  Long-term strategic investment objectives include achieving reasonable returns while prudently balancing risk and return, and controlling costs.  We target allocating approximately 75% of plan assets to equity and equity-related instruments and approximately 25% to


fixed income securities.  Equity securities are currently composed of both collective funds and mutual funds that include highly diversified investments in large-, mid- and small-cap companies located in the United States and internationally. The fixed income securities are currently composed of mutualcollective funds that include investments in debt securities, corporate bonds, mortgage-backed securities corporate bonds and other debt obligations primarily in the United States. We do not expect any plan assets to be returned to us during fiscal 2017.2021.
 
The fair values of the plan’s assets are provided by the plan’s trustee and the investment managers. Within the fair value hierarchy (see Note 6), the mutual funds are classified as Level 1 as quoted active market prices for identical assets are used to measure fair value. The collective funds are public investment vehicles valued using a net asset value (“NAV”). and, therefore, are outside of the fair value hierarchy. The collective funds may be liquidated with minimal restrictions and are classified as Level 2.restrictions.
 
(B)Retirement Savings 401(k) Plan
We sponsor a 401(k) plan for all associates meeting certain eligibility criteria.  In conjunction with the pensionThe plan curtailments, enhancements were made to the 401(k) plan effective January 1, 2009.  The enhancements increased the maximum salarycontains a company matching contribution for eligible associates and increased our matching contribution.  Additionally, an annual discretionary company-funded contribution regardless of associate participation was implemented, as well as an additional discretionary company-funded contribution to those associates meeting certain age and service requirements.  The total cost for company contributions was $29.8$47.4 million in fiscal 2016, $27.92020, $42.3 million in fiscal 20152019 and $25.0$39.7 million in fiscal 2014.2018.
(C)Retirement Restoration Plan
Effective January 1, 2009, we replaced the frozen restoration plan withWe sponsor a new non-qualified retirement plan for certain senior executives who are affected by Internal Revenue Code limitations on benefits provided under the Retirement Savings 401(k) Plan.  Under this plan, these associates may continue to defer portions of their compensation for retirement savings.  We match the associates’ contributions at the same rate provided under the 401(k) plan, and also may provide thean annual discretionary company-funded contribution made regardless of associate participation, as well as the additional discretionary company-funded contribution to the associates meetingunder the same age and service requirements.terms of the 401(k) plan.  This plan is unfunded with lump sum payments to be made upon the associate’s retirement.  The total cost for this plan was not significant in fiscal 2016,2020, fiscal 20152019 and fiscal 2014.2018.
(D)Executive Deferred Compensation Plan
Effective January 1, 2011, we establishedWe sponsor an unfunded nonqualified deferred compensation plan to permit certain eligible associates to defer receipt of a portion of their compensation to a future date.  This plan also includes a restorative company contribution designed to compensate the plan participants for any loss of company contributions under the Retirement Savings 401(k) Plan and the Retirement Restoration Plan due to a reduction in their eligible compensation resulting from deferrals into the Executive Deferred Compensation Plan.  The total cost for this plan was not significant in fiscal 2016,2020, fiscal 20152019 and fiscal 2014.2018.


11.DEBT
(In thousands) As of February 29 or 28
Debt Description (1)
Maturity Date2020 2019
Revolving credit facility (2) (3)
June 2024$452,740
 $366,529
Term loan (2)
June 2024300,000
 300,000
3.86% Senior notesApril 2023100,000
 100,000
4.17% Senior notesApril 2026200,000
 200,000
4.27% Senior notesApril 2028200,000
 200,000
Financing obligationsVarious dates through February 2059536,739
 495,626
Non-recourse notes payableVarious dates through July 202613,613,272
 12,535,405
Total debt 15,402,751
 14,197,560
Less: current portion (433,456) (396,350)
Less: unamortized debt issuance costs (25,240) (24,676)
Long-term debt, net $14,944,055
 $13,776,534

 As of February 29 or 28
(In thousands)2016 2015
Revolving credit facility$415,428
 $10,785
Term loan300,000
 300,000
Finance and capital lease obligations414,654
 327,838
Non-recourse notes payable9,527,750
 8,470,629
Total debt10,657,832
 9,109,252
Less: current portion(315,509) (290,502)
Long-term debt, net of current portion$10,342,323
 $8,818,750

 (1)
Interest is payable monthly, with the exception of our senior notes, which are payable semi-annually.
 (2)
Borrowings accrue interest at variable rates based on LIBOR, the federal funds rate, or the prime rate, depending on the type of borrowing.
(3)
During March 2020, we made net borrowings under this facility of approximately $675 million, following which more than $300 million in unused borrowing capacity remained.

Revolving Credit Facility.    We have a $1.20  Borrowings under our $1.45 billion unsecured revolving credit facility (the “credit facility”) with various financial institutions that expires in August 2020. Borrowings under the credit facility are available for working capital and general corporate purposes.  Borrowings accrue interest at variable rates based on LIBOR, the federal funds rate, or the prime rate, depending on the type of borrowing, and weWe pay a commitment fee on the unused portions of the available funds.  Borrowings under the credit facility are either due “on demand” or at maturity depending on the type of


borrowing.  Borrowings with “on demand” repayment terms are presented as short-term debt while amounts due at maturity are presented as long-term debt with expected repayments within the next twelve months presented as a component of current portion of long-term debt.  Outstanding borrowings of $415.0 million at February 29, 2016 are classified as long-term debt as no repayments are scheduledexpected to be made within the next 12 months.


However, conditions may change and we may elect to make repayments.  As of February 29, 2016,2020, the unused capacity of $784.6$997.3 million was fully available to us.

The weighted average interest rate on outstanding short-term and long-term debt was 1.46%3.23% in fiscal 2016, 1.56%2020, 3.50% in fiscal 20152019 and 1.52%2.49% in fiscal 2014.2018.
 
Term Loan.  We have a  Borrowings under our $300 million term loan that expires in August 2020.are available for working capital and general corporate purposes. The interest rate on our term loan accrues interest at variable rates (1.43%was 2.56% as of February 29, 2016) based on2020, and the LIBOR rate, the federal funds rate, or the prime rate.  As of February 29, 2016, $300 million remained outstanding andloan was classified as long-term debt as no repayments are scheduled to be made within the next 12 months.  

Senior Notes.Borrowings under the term loanour unsecured senior notes totaling $500 million are available for working capital and general corporate purposes. We have entered into an interest rate derivative contractThese notes were classified as long-term debt as no repayments are scheduled to manage our exposure to variable interest rates associated with this term loan.be made within the next 12 months.
 
Finance and Capital LeaseFinancing Obligations.  Finance and capital lease  Financing obligations relate primarily to stores subject to sale-leaseback transactions that did not qualify for sale accounting, and therefore, are accounted for as financings.accounting.  The leasesfinancing obligations were structured at varying interest rates and generally have initial lease terms ranging from 15 to 20 years with payments made monthly.  Payments on the leases are recognized as interest expense and a reduction of the obligations.  We have not entered into any new sale-leaseback transactions since fiscal 2009.   During fiscal 2016, finance lease obligations were increased by $103.2 million related to leases that wereIn the event the agreements are modified or extended beyond their original lease term.term, the related obligation is adjusted based on the present value of the revised future payments, with a corresponding change to the assets subject to these transactions. Upon modification, the amortization of the obligation is reset, resulting in more of the lease payments being applied to interest expense in the initial years following the modification. See Note 15 for information on future minimum lease obligations.

Future maturities of financing obligations were as follows:
(In thousands)As of February 29, 2020
Fiscal 2021$52,504
Fiscal 202255,621
Fiscal 202352,343
Fiscal 202454,638
Fiscal 202553,310
Thereafter887,650
Total payments1,156,066
Less: interest(619,327)
Present value of financing obligations$536,739


Non-Recourse Notes Payable.  The non-recourse notes payable relate to auto loan receivablesloans receivable funded through term securitizations and our warehouse facilities.non-recourse funding vehicles.  The timing of principal payments on the non-recourse notes payable is based on the timing of principal collections and defaults on the securitizedrelated auto loan receivables.loans receivable.  The current portion of non-recourse notes payable represents principal payments that are due to be distributed in the following period.

As of February 29, 2016, $8.13 billion of non-recourse notesNotes payable was outstanding related to our asset-backed term securitizations.  These notes payablefunding transactions accrue interest predominantly at fixed rates and have scheduled maturities through August 2022,July 2026, but may mature earlier, depending upon the repayment rate of the underlying auto loan receivables.loans receivable.

As of February 29, 2016, $1.40 billion
Information on our funding vehicles of non-recourse notes payable was outstanding related to our warehouse facilities.  During fiscal 2016, we increased the combined limit of our warehouse facilities by $200 million to $2.50 billion. Asas of February 29, 2016, the unused warehouse capacity totaled $1.10 billion.  Of the combined2020 are as follows:
(in billions)Capacity
Warehouse facilities 
August 2020 expiration$1.40
September 2020 expiration0.15
February 2021 expiration1.95
Combined warehouse facility limit$3.50
Unused capacity$1.32
  
Non-recourse notes payable outstanding: 
Warehouse facilities$2.18
Asset-backed term funding transactions11.43
Non-recourse notes payable$13.61


We enter into warehouse facility limit, $1.00 billion will expire in August 2016agreements for one-year terms and $1.50 billion will expire in February 2017.generally renew the agreements annually. The return requirements of warehouse facility investors could fluctuate significantly depending on market conditions.  At renewal, the cost, structure and capacity of the facilities could change.  These changes could have a significant impact on our funding costs. While we believe the unused capacity in our warehouse facilities could support CAF activity for several months, particularly in the current sales environment, we are actively assessing alternatives in the event the market for asset-backed securities remains disrupted for an extended period of time.
 
See Notes 2(F)1(F) and 4 for additional information on the related securitized auto loan receivables.loans receivable.
 
Capitalized Interest.We capitalize interest in connection with the construction of certain facilities. Cash paid for interest of $34.3 million inFor fiscal 2016 excludes2020, fiscal 2019 and fiscal 2018, we capitalized interest of $9.2 million. Cash paid for interest of $24.2$7.0 million, in fiscal 2015 excludes capitalized interest of $8.9 million. No interest was capitalized in fiscal 2014.$6.4 million, and $6.9 million, respectively.
 
Financial Covenants.  The credit facility, and term loan and senior note agreements contain representations and warranties, conditions and covenants.  We must also meet financial covenants in conjunction with certain of the sale-leaseback transactions.  Our securitizationfinancing obligations.  The agreements governing our non-recourse funding vehicles contain representations and warranties, financial covenants and performance triggers.  As of February 29, 2016,2020, we were in compliance with all financial covenants and our securitized receivablesnon-recourse funding vehicles were in compliance with the related performance triggers. As of that date, our performance under these covenants could degrade such that, if the covenant ratios were to double, we would still remain in compliance.

12.STOCK AND STOCK-BASED INCENTIVE PLANS
(A)Preferred Stock 
Under the terms of our Articles of Incorporation, the board of directors may determine the rights, preferences and terms of our authorized but unissued shares of preferred stock.  We have authorized 20,000,000 shares of preferred stock, $20 par value.  NoNaN shares of preferred stock are currently outstanding.




(B) Share Repurchase Program
In fiscal 2013, ourAs of February 29, 2020, a total of $2 billion of board of directors authorized the repurchase of up to $800 millionauthorizations for repurchases of our common stock was outstanding, with no expiration date, of which $1.55 billion remained available for repurchase.  Subsequent to the end of the fiscal year, our current stock repurchase program was exhausted in fiscal 2015.  In fiscal 2015, our board of directors authorizedsuspended, although the repurchase of up to an additional $3 billion of our common stock of which $1 billion was exhausted during fiscal 2016, and $2 billion expires on December 31, 2016.     authorization remains effective. 

Common Stock Repurchases
 Years Ended February 29 or 28
 2020 2019 2018
Number of shares repurchased (in thousands)
6,971.1
 13,634.7
 8,897.2
Average cost per share$80.56
 $66.22
 $64.46
Available for repurchase, as of end of year (in millions)
$1,552.3
 $2,113.9
 $1,016.8

 
Common Stock Repurchases
 Years Ended February 29 or 28
 2016 2015 2014
Number of shares repurchased (in thousands)
16,300.1
 17,511.0
 6,859.5
Average cost per share$59.59
 $52.13
 $44.61
Available for repurchase, as of end of year (in millions)
$1,398.0
 $2,369.3
 $282.1

(C)Stock Incentive Plans
We maintain long-term incentive plans for management, certain employees and the nonemployee members of our board of directors.  The plans allow for the granting of equity-based compensation awards, including nonqualified stock options, incentive stock options, stock appreciation rights, restricted stock awards, stock- and cash-settled restricted stock units, stock grants or a combination of awards.  To date, we have not awarded any incentive stock options.
 
As of February 29, 2016,2020, a total of 50,200,00059,350,000 shares of our common stock had been authorized to be issued under the long-term incentive plans.  The number of unissued common shares reserved for future grants under the long-term incentive plans was 6,738,1227,972,743 as of that date.
 
The majority of associates who receive share-based compensation awards primarily receive cash-settled restricted stock units.  Senior management and other key associates receive awards of nonqualified stock options, and stock-settled restricted stock units.units and/or restricted stock awards.  Nonemployee directors receive awards of nonqualified stock options, stock grants, stock-settled restricted stock units and/or restricted stock awards.  Excluding stock grants and stock-settled deferred stock units, all share-based compensation awards, including any associated dividend rights, are subject to forfeiture.


Nonqualified Stock Options.  Nonqualified stock options are awards that allow the recipient to purchase shares of our common stock at a fixed price.  Stock options are granted at an exercise price equal to the fair market value of our common stock on the grant date.  The stock options generally vest annually in equal amounts over periods of one to four4 years.  These options expire no later than ten7 years after the date of the grant.
 
Cash-Settled Restricted Stock Units.  Also referred to as restricted stock units, or RSUs, these are restricted stock unit awards that entitle the holder to a cash payment equal to the fair market value of a share of our common stock for each unit granted.  Conversion generally occurs at the end of a three-year vesting period.  However, the cash payment per RSU will not be greater than 200% or less than 75% of the fair market value of a share of our common stock on the grant date.  The initial grant date fair values are based on the volume-weighted average prices of our common stock on the grant dates. RSUs are liability awards and do not have voting rights.
 
Stock-Settled Market Stock Units.  Also referred to as market stock units, or MSUs, these are restricted stock unit awards with market conditions granted to eligible key associates that are converted into between zero0 and two2 shares of common stock for each unit granted.  Conversion generally occurs at the end of a three-year vesting period.  The conversion ratio is calculated by dividing the average closing price of our stock during the final 40 trading days of the three-year vesting period by our stock price on the grant date, with the resulting quotient capped at two.2.  This quotient is then multiplied by the number of MSUs granted to yield the number of shares awarded.  The grant date fair values are determined using a Monte-Carlo simulation and are based on the expected market price of our common stock on the vesting date and the expected number of converted common shares.  MSUs do not have voting rights.


Other Share-Based Incentives

Stock-Settled Performance Stock Units.Units.  Also referred to as performance stock units, or PSUs, these are restricted stock unit awards with performance conditions granted to eligible key associates that are converted into between zero0 and two2 shares of common stock for each unit granted. Conversion generally occurs at the end of a three-year vesting period. TheFor the fiscal 2018 grants, the conversion ratio is based on the company reaching certain target levels set by the board of directors for cumulative three-year pretax diluted earnings before interest and taxesper share at the end of the three-year period, with the resulting quotient subject to meeting a minimum 25% threshold and capped at 200%. This quotientFor the fiscal 2020 grants, the conversion ratio is based on the company reaching certain target levels set by the board of directors for annual pretax diluted earnings per share excluding any unrealized gains or losses on equity investments in private companies at the end of each one-year period for one-third of the granted units, with the resulting quotients subject to meeting a minimum 25% threshold and capped at 200%. These quotients are then multiplied by the number of PSUs granted to yield the number of shares awarded. The grant date fair values are based on the volume-weighted average prices of our common stock on the grant dates. PSUs do not have voting rights. As of February 29, 2020, 128,487 units were outstanding at a weighted average grant date fair value per share of $68.32.

Stock-Settled Deferred Stock Units.  Also referred to as deferred stock units, or DSUs, these are restricted stock unit awards granted to non-employee members of our board of directors that are converted into 1 share of common stock for each unit granted. Conversion occurs at the end of the one-year vesting period unless the director has exercised the option to defer conversion until separation of service to the company. The grant date fair values are based on the volume-weighted average prices of our common stock on the grant dates. DSUs have no voting rights. As of February 29, 2020, 38,730 units were outstanding at a weighted average grant date fair value of $80.19.
 


Restricted Stock Awards.Awards.  Restricted stock awards, (RSAs)or RSAs, are awards of our common stock that are subject to specified restrictions that generally lapse after a one-yearone- to three-year period from the date of the grant.  The grant date fair values are based on the volume-weighted average prices of our common stock on the grant dates. Participants holding restricted stock are entitled to vote on matters submitted to holders of our common stock for a vote. As of February 29, 2020, there were 4,517 shares outstanding at a grant date value of $88.54.

Employee Stock Purchase Plan.  We sponsor an employee stock purchase plan for all associates meeting certain eligibility criteria. We have authorized up to 8,000,000 shares of common stock with a total of 2,628,021 shares remaining available for issuance under the plan as of February 29, 2020. Associate contributions are limited to 10% of eligible compensation, up to a maximum that was increased in January 2020 from $7,500 per year to $10,000 per year. For each $1.00 contributed to the plan by associates, we match $0.15. Shares are acquired through open-market purchases. We purchased 174,325 shares at an average price per share of $85.64 during fiscal 2020, 185,856 shares at an average price per share of $67.66 during fiscal 2019 and 177,433 shares at an average price per share of $65.11 during fiscal 2018.
 


(D)Share-Based Compensation

Composition of Share-Based Compensation Expense
 Years Ended February 29 or 28
(In thousands)2020 2019 2018
Cost of sales$6,382
 $2,952
 $2,552
CarMax Auto Finance income4,940
 3,804
 3,167
Selling, general and administrative expenses99,435
 69,928
 57,701
Share-based compensation expense, before income taxes$110,757
 $76,684
 $63,420

 Years Ended February 29 or 28
(In thousands)2016 2015 2014
Cost of sales$1,243
 $4,236
 $3,200
CarMax Auto Finance income1,458
 5,898
 2,983
Selling, general and administrative expenses49,725
 73,020
 61,487
Share-based compensation expense, before income taxes$52,426
 $83,154
 $67,670
Composition of Share-Based Compensation Expense – By Grant Type
 Years Ended February 29 or 28
(In thousands)2020 2019 2018
Nonqualified stock options$30,166
 $29,992
 $26,461
Cash-settled restricted stock units (RSUs)60,739
 29,141
 23,539
Stock-settled market stock units (MSUs)12,874
 12,683
 10,032
Other share-based incentives:     
   Stock-settled performance stock units (PSUs)2,559
 1,733
 648
   Stock-settled deferred stock units (DSUs)2,500
 1,155
 
   Restricted stock (RSAs)23
 307
 1,199
   Employee stock purchase plan1,896
 1,673
 1,541
Total other share-based incentives6,978
 4,868
 3,388
Share-based compensation expense, before income taxes$110,757
 $76,684
 $63,420

 Years Ended February 29 or 28
(In thousands)2016 2015 2014
Nonqualified stock options$25,399
 $28,954
 $23,914
Cash-settled restricted stock units11,913
 38,539
 29,551
Stock-settled market stock units10,589
 13,299
 12,515
Stock-settled performance stock units1,919
 
 
Employee stock purchase plan1,349
 1,274
 1,190
Stock grants to non-employee directors
 
 500
Restricted stock to non-employee directors1,257
 1,088
 
Share-based compensation expense, before income taxes$52,426
 $83,154
 $67,670



Unrecognized Share-­Based Compensation Expense – By Grant Type
 As of February 29, 2020
   Weighted Average
 Unrecognized Remaining
 Compensation Recognition Life
(Costs in millions)Costs (Years)
Nonqualified stock options$40.4
 2.1
Stock-settled market stock units12.7
 1.1
Other share-based incentives:   
   Stock-settled performance stock units5.0
 1.2
   Stock-settled deferred stock units
 
   Restricted stock0.4
 2.8
Total other share-based incentives5.4
 0.9
Total$58.5
 1.8
 As of February 29, 2016
(Costs in millions)Unrecognized Compensation Costs Weighted Average Remaining Recognition Life (Years)
Nonqualified stock options$34.3
 2.0
Stock-settled market stock units11.7
 0.9
Stock-settled performance stock units2.9
 2.1
Restricted stock to non-employee directors0.1
 0.3
Total$49.0
 1.7

 
We recognize compensation expense for stock options, MSUs, PSUs, DSUs and RSAs on a straight-line basis (net of estimated forfeitures) over the requisite service period, which is generally the vesting period of the award.  The PSU expense is adjusted for any change in management’s assessment of the performance target level that is probable of being achieved. The variable expense associated with RSUs is recognized over their vesting period (net of estimated forfeitures) and is calculated based on the volume-weighted average price of our common stock on the last trading day of each reporting period. 


The total costs for matching contributions for our employee stock purchase plan are included in share-based compensation expense.  There were no capitalized share-based compensation costs as of or for the years ended February 29, 20162020, February 28, 2019 or February 28, 2015 or 2014.2018.
 


Stock Option Activity
     Weighted  
   Weighted Average  
   Average Remaining Aggregate
 Number of Exercise Contractual Intrinsic
(Shares and intrinsic value in thousands)Shares Price Life (Years) Value
Outstanding as of February 28, 20197,869
 $57.96
    
Options granted1,601
 78.74
    
Options exercised(2,413) 51.55
    
Options forfeited or expired(63) 67.15
    
Outstanding as of February 29, 20206,994
 $64.85
 4.3 $157,088
        
Exercisable as of February 29, 20203,010
 $62.08
 3.3 $75,935

     Weighted  
   Weighted Average  
   Average Remaining Aggregate
 Number of Exercise Contractual Intrinsic
(Shares and intrinsic value in thousands)Shares Price Life (Years) Value
Outstanding as of February 28, 20157,645
 $35.59
    
Options granted1,408
 73.43
    
Options exercised(1,711) 27.49
    
Options forfeited or expired(20) 69.68
    
Outstanding as of February 29, 20167,322
 $44.67
 4.2 $49,575
        
Exercisable as of February 29, 20163,501
 $35.02
 3.2 $39,561


Stock Option Information
 Years Ended February 29 or 28
 2020 2019 2018
Options granted1,601,489
 1,745,497
 1,955,117
Weighted average grant date fair value per share$22.10
 $18.75
 $16.15
Cash received from options exercised (in millions)
$124.4
 $58.1
 $73.5
Intrinsic value of options exercised (in millions)
$78.6
 $37.1
 $57.1
Realized tax benefits (in millions)
$21.8
 $10.2
 $21.8
 Years Ended February 29 or 28
 2016 2015 2014
Options granted1,408,427
 2,056,789
 1,605,149
Weighted average grant date fair value per share$20.53
 $13.28
 $15.59
Cash received from options exercised (in millions)
$47.0
 $89.8
 $45.1
Intrinsic value of options exercised (in millions)
$70.4
 $153.3
 $62.5
Realized tax benefits from exercises (in millions)
$28.2
 $61.7
 $25.1

 
For stock options, the fair value of each award is estimated as of the date of grant using a binomial valuation model.  In computing the value of the option, the binomial model considers characteristics of fair-value option pricing that are not available for


consideration under a closed-form valuation model (for example, the Black-Scholes model), such as the contractual term of the option, the probability that the option will be exercised prior to the end of its contractual life and the probability of termination or retirement of the option holder.  For this reason, we believe that the binomial model provides a fair value that is more representative of actual experience and future expected experience than the value calculated using a closed-form model.  Estimates of fair value are not intended to predict actual future events or the value ultimately realized by the recipients of share-based awards.


Assumptions Used to Estimate Option Values
Years Ended February 29 or 28Years Ended February 29 or 28
2016 2015 20142020 2019 2018
Dividend yield 
 0.0%  
 0.0%  
 0.0% 
 0.0%  
 0.0%  
 0.0%
Expected volatility factor (1)
25.8%-31.8% 25.2%-32.7% 27.9%-46.8%26.8%-32.6% 26.1%-34.1% 27.3%-34.2%
Weighted average expected volatility 
 30.6%  
 31.8%  
 44.7% 
 29.2%  
 29.1%  
 29.7%
Risk-free interest rate (2)
%-2.1% 0.01%-2.7% 0.02%-2.6%1.5%-2.4% 1.7%-3.0% 0.7%-2.3%
Expected term (in years) (3)
 
 4.7
  
 4.7
  
 4.7
 
 4.6
  
 4.6
  
 4.6
 
(1) 
Measured using historical daily price changes of our stock for a period corresponding to the term of the options and the implied volatility derived from the market prices of traded options on our stock.
(2) 
Based on the U.S. Treasury yield curve at the time of grant.
(3) 
Represents the estimated number of years that options will be outstanding prior to exercise.




Cash-Settled Restricted Stock Unit Activity
  Weighted  Weighted
  Average  Average
Number of Grant DateNumber of Grant Date
(Units in thousands)Units Fair ValueUnits Fair Value
Outstanding as of February 28, 20151,530
 $39.81
Outstanding as of February 28, 20191,609
 $58.00
Stock units granted418
 $73.76
562
 $78.62
Stock units vested and converted(529) $32.35
(505) $52.05
Stock units cancelled(99) $51.29
(109) $65.58
Outstanding as of February 29, 20161,320
 $52.70
Outstanding as of February 29, 20201,557
 $66.85


 Cash-Settled Restricted Stock Unit Information
 Years Ended February 29 or 28
 2020 2019 2018
Stock units granted562,321
 629,942
 628,095
Initial weighted average grant date fair value per share$78.62
 $63.07
 $58.39
Payments (before payroll tax withholdings) upon     
vesting (in millions)
$37.8
 $21.0
 $26.6
Realized tax benefits (in millions)
$10.5
 $5.8
 $10.2
 Years Ended February 29 or 28
 2016 2015 2014
Stock units granted418,281
 587,990
 541,819
Initial grant date fair value per share$73.76
 $44.96
 $42.68
Payments (before payroll tax withholdings) upon     
vesting (in millions)
$33.6
 $21.8
 $23.3
Realized tax benefits from vesting (in millions)
$13.5
 $8.8
 $9.3

 
Expected Cash Settlement Range Upon Restricted Stock Unit Vesting
 As of February 29, 2016
(In thousands)
Minimum (1)
 
Maximum (1)
Fiscal 2017$13,679
 $36,477
Fiscal 201815,947
 42,524
Fiscal 201918,822
 50,193
Total expected cash settlements$48,448
 $129,194
 As of February 29, 2020
(In thousands)
Minimum (1)
 
Maximum (1)
Fiscal 2021$21,342
 $56,912
Fiscal 202223,470
 62,586
Fiscal 202326,662
 71,099
Total expected cash settlements$71,474
 $190,597
 
(1) 
Net of estimated forfeitures.


Stock-Settled Market Stock Unit Activity
   Weighted
   Average
 Number of Grant Date
(Units in thousands)Units Fair Value
Outstanding as of February 28, 2019509
 $74.36
Stock units granted131
 $98.67
Stock units vested and converted(154) $64.36
Stock units cancelled(9) $86.34
Outstanding as of February 29, 2020477
 $84.05

   Weighted
   Average
 Number of Grant Date
(Units in thousands)Units Fair Value
Outstanding as of February 28, 2015774
 $48.30
Stock units granted110
 $89.73
Stock units vested and converted(339) $41.33
Stock units cancelled(2) $90.46
Outstanding as of February 29, 2016543
 $60.90


Stock-Settled Market Stock Unit Information
 Years Ended February 29 or 28
 2020 2019 2018
Stock units granted131,311
 205,868
 163,618
Weighted average grant date fair value per share$98.67
 $82.09
 $74.09
Realized tax benefits (in millions)
$4.0
 $1.4
 $7.0

 Years Ended February 29 or 28
 2016 2015 2014
Stock units granted109,956
 249,801
 237,660
Weighted average grant date fair value per share$89.73
 $55.48
 $52.02
Realized tax benefits from vesting (in millions)
$17.0
 $8.1
 $7.9



Stock-Settled Performance Stock Unit Activity
   Weighted
   Average
 Number of Grant Date
(Units in thousands)Units Fair Value
Outstanding as of February 28, 2015
 $
Stock units granted66
 $72.58
Stock units vested and converted
 $
Stock units cancelled
 $
Outstanding as of February 29, 201666
 $72.58

Stock-Settled Performance Stock Unit Information
 Years Ended February 29 or 28
 2016 2015 2014
Stock units granted66,446
 
 
Weighted average grant date fair value per share$72.58
 $
 $

Restricted Stock Awards Activity
   Weighted
   Average
 Number of Grant Date
(Units in thousands)Units Fair Value
Outstanding as of February 28, 201523
 $51.18
Stock units granted19
 $68.16
Stock units vested and converted(25) $52.49
Stock units cancelled
 
Outstanding as of February 29, 201617
 $68.16

Restricted Stock Awards Information
 Years Ended February 29 or 28
 2016 2015 2014
Restricted stock granted19,070
 22,860
 
Weighted average grant date fair value per share$68.16
 $51.18
 $
Realized tax benefits from vesting (in millions)
$0.7
 $
 $
(E)Employee Stock Purchase Plan
We sponsor an employee stock purchase plan for all associates meeting certain eligibility criteria.  Associate contributions are limited to 10% of eligible compensation, up to a maximum of $7,500 per year.  For each $1.00 contributed to the plan by associates, we match $0.15.  We have authorized up to 8,000,000 shares of common stock for the employee stock purchase plan.  Shares are acquired through open-market purchases.

 Years Ended February 29 or 28
 2016 2015 2014
Shares purchased on the open market176,595
 184,390
 188,797
Average purchase price per share$59.93
 $52.18
 $47.35
As of February 29, 2016, a total of 3,363,688 shares remained available under the plan. The total costs for matching contributions are included in share-based compensation expense.


13.NET EARNINGS PER SHARE
 
Basic and Dilutive Net Earnings Per Share Reconciliations
 Years Ended February 29 or 28
(In thousands except per share data)2020 2019 2018
Net earnings$888,433
 $842,413
 $664,112
      
Weighted average common shares outstanding164,836
 174,463
 182,660
Dilutive potential common shares:     
Stock options1,580
 1,028
 1,390
Stock-settled restricted stock units404
 393
 420
Weighted average common shares and dilutive     
potential common shares166,820
 175,884
 184,470
      
Basic net earnings per share$5.39
 $4.83
 $3.64
Diluted net earnings per share$5.33
 $4.79
 $3.60
 Years Ended February 29 or 28
(In thousands except per share data)2016 2015 2014
Net earnings$623,428
 $597,358
 $492,586
      
Weighted average common shares outstanding203,275
 215,617
 223,589
Dilutive potential common shares:     
Stock options1,676
 2,369
 3,255
Stock-settled restricted stock units589
 705
 740
Weighted average common shares and dilutive     
potential common shares205,540
 218,691
 227,584
      
Basic net earnings per share$3.07
 $2.77
 $2.20
Diluted net earnings per share$3.03
 $2.73
 $2.16

 
Certain options to purchase shares of common stock were outstanding and not included in the calculation of diluted net earnings per share because their inclusion would have been antidilutive.  On a weighted average basis, for fiscal 2016,2020, fiscal 20152019 and fiscal 2014,2018, options to purchase 1,243,3831,355,679 shares, 1,409,8094,009,566 shares and 1,231,3822,993,200 shares of common stock, respectively, were not included.



75



14.ACCUMULATED OTHER COMPREHENSIVE LOSS
Changes in Accumulated Other Comprehensive Loss By Component
     Total
 Net Net Accumulated
 Unrecognized Unrecognized Other
 Actuarial Hedge Gains Comprehensive
(In thousands, net of income taxes)Losses (Losses) Loss
Balance as of February 28, 2017$(55,521) $(1,034) $(56,555)
Other comprehensive (loss) income before reclassifications(2,546) 12,381
 9,835
Amounts reclassified from accumulated other     
comprehensive loss1,175
 1,813
 2,988
Other comprehensive (loss) income(1,371) 14,194
 12,823
Amounts transferred from accumulated other     
   comprehensive loss to retained earnings (1)
(11,605) 1,025
 (10,580)
Balance as of February 28, 2018(68,497) 14,185
 (54,312)
Other comprehensive loss before reclassifications(3,459) (6,703) (10,162)
Amounts reclassified from accumulated other     
comprehensive loss1,478
 (5,014) (3,536)
Other comprehensive loss(1,981) (11,717) (13,698)
Balance as of February 28, 2019(70,478) 2,468
 (68,010)
Other comprehensive loss before reclassifications(52,254) (34,631) (86,885)
Amounts reclassified from accumulated other     
comprehensive loss1,430
 3,394
 4,824
Other comprehensive loss(50,824) (31,237) (82,061)
Balance as of February 29, 2020$(121,302) $(28,769) $(150,071)

     Total
 Net   Accumulated
 Unrecognized Net Other
 Actuarial Unrecognized Comprehensive
(In thousands, net of income taxes)Losses Hedge Losses Loss
Balance as of February 28, 2013$(49,479) $(10,329) $(59,808)
Other comprehensive income (loss) before reclassifications9,713
 (3,216) 6,497
Amounts reclassified from accumulated other     
comprehensive loss1,051
 5,989
 7,040
Other comprehensive income10,764
 2,773
 13,537
Balance as of February 28, 2014(38,715) (7,556) (46,271)
Other comprehensive loss before reclassifications(21,358) (3,535) (24,893)
Amounts reclassified from accumulated other     
comprehensive loss853
 4,920
 5,773
Other comprehensive (loss) income(20,505) 1,385
 (19,120)
Balance as of February 28, 2015(59,220) (6,171) (65,391)
Other comprehensive income (loss) before reclassifications1,462
 (12,578) (11,116)
Amounts reclassified from accumulated other     
comprehensive loss1,288
 5,023
 6,311
Other comprehensive income (loss)2,750
 (7,555) (4,805)
Balance as of February 29, 2016$(56,470) $(13,726) $(70,196)
 (1)
Reclassification due to the adoption of ASU 2018-02 in fiscal 2018.




Changes In and Reclassifications Out of Accumulated Other Comprehensive Loss
 
 Years Ended February 29 or 28
(In thousands)2020 2019 2018
Retirement Benefit Plans (Note 10):     
Actuarial loss arising during the year$(68,861) $(4,560) $(3,256)
Tax benefit16,607
 1,101
 710
Actuarial loss arising during the year, net of tax(52,254) (3,459) (2,546)
Actuarial loss amortization reclassifications recognized in net pension expense:     
Cost of sales797
 812
 749
CarMax Auto Finance income49
 51
 46
Selling, general and administrative expenses1,028
 1,086
 1,020
Total amortization reclassifications recognized in net pension expense1,874
 1,949
 1,815
Tax expense(444) (471) (640)
Amortization reclassifications recognized in net     
pension expense, net of tax1,430
 1,478
 1,175
Net change in retirement benefit plan unrecognized     
actuarial losses, net of tax(50,824) (1,981) (1,371)
      
Cash Flow Hedges (Note 5):     
Changes in fair value(47,083) (9,103) 17,953
Tax benefit (loss)12,452
 2,400
 (5,572)
Changes in fair value, net of tax(34,631) (6,703) 12,381
Reclassifications to CarMax Auto Finance income4,614
 (6,809) 3,009
Tax (expense) benefit(1,220) 1,795
 (1,196)
Reclassification of hedge losses (gains), net of tax3,394
 (5,014) 1,813
Net change in cash flow hedge unrecognized losses, net of tax(31,237) (11,717) 14,194
Total other comprehensive (loss) income, net of tax$(82,061) $(13,698) $12,823
 Years Ended February 29 or 28
(In thousands)2016 2015 2014
Retirement Benefit Plans (Note 10):     
Actuarial gain (loss) arising during the year$2,214
 $(34,126) $15,465
Tax (expense) benefit(752) 12,768
 (5,752)
Actuarial gain (loss) arising during the year, net of tax1,462
 (21,358) 9,713
Actuarial loss amortization reclassifications recognized in net pension expense:     
Cost of sales835
 558
 669
CarMax Auto Finance income49
 31
 38
Selling, general and administrative expenses1,173
 772
 967
Total amortization reclassifications recognized in net pension expense2,057
 1,361
 1,674
Tax expense(769) (508) (623)
Amortization reclassifications recognized in net     
pension expense, net of tax1,288
 853
 1,051
Net change in retirement benefit plan unrecognized     
actuarial losses, net of tax2,750
 (20,505) 10,764
      
Cash Flow Hedges (Note 5):     
Effective portion of changes in fair value(20,715) (5,847) (5,286)
Tax benefit 
8,137
 2,312
 2,070
Effective portion of changes in fair value, net of tax(12,578) (3,535) (3,216)
Reclassifications to CarMax Auto Finance income8,277
 8,118
 9,872
Tax expense(3,254) (3,198) (3,883)
Reclassification of hedge losses, net of tax5,023
 4,920
 5,989
Net change in cash flow hedge unrecognized losses, net of tax(7,555) 1,385
 2,773
Total other comprehensive (loss) income, net of tax$(4,805) $(19,120) $13,537

  
Changes in the funded status of our retirement plans and the effective portion of changes in the fair value of derivatives that are designated and qualify as cash flow hedges are recognized in accumulated other comprehensive loss.  The cumulative balances are net of deferred taxes of $42.4$48.8 million as of February 29, 20162020 and $39.0$21.4 million as of February 28, 2015.2019.


15.LEASE COMMITMENTS
Our leases primarily consist of land or landoperating and buildingfinance leases related to CarMax store locations.  Our leaseretail stores, office space, land and equipment. We also have stores subject to sale-leaseback transactions that did not qualify for sale accounting and are accounted for as financing obligations. For more information on these financing obligations are based upon contractual minimum rates.  Most leases provide that we pay taxes, maintenance, insurance and operating expenses applicable to the premises.  see Note 11.
The initial term of mostfor real property leases will expire within the next 20 years; however, most of the leases have options providing for renewal periods ofis typically 5 to 20 years. For equipment leases, the initial term generally ranges from 3 to 8 years. Most leases include one or more options to renew, with renewal terms that can extend the lease term from 1 to 20 years or more. We include options to renew (or terminate) in our lease term, and as part of our right-of-use ("ROU") assets and lease liabilities, when it is reasonably certain that we will exercise that option.
ROU assets and the related lease liabilities are initially measured at terms similarthe present value of future lease payments over the lease term. As most of our leases do not provide an implicit rate, we use our collateralized incremental borrowing rate based on the information available at the commencement date in determining the present value of future payments. We include variable lease payments in the initial measurement of ROU assets and lease liabilities only to the initial terms.  For financeextent they depend on an index or rate. Changes in such indices or rates are accounted for in the period the change occurs, and capital leases, a portiondo not result in the remeasurement of the periodicROU asset or liability. We are also responsible for payment of certain real estate taxes, insurance and other expenses on our leases. These amounts are generally considered to be variable and are not included in the measurement of the ROU asset and lease payments is recognizedliability. We generally account for non-lease components, such as interestmaintenance, separately from lease components. For certain equipment leases, we apply a portfolio approach to account for the lease assets and liabilities.


Our lease agreements do not contain any material residual value guarantees or material restricted covenants. Leases with a term of 12 months or less are not recorded on the balance sheet; we recognize lease expense and the remainder reduces the obligations.  For operatingfor these leases rent is recognized on a straight-line basis over the lease term.
The components of lease expense were as follows:

(In thousands)Year Ended February 29, 2020
Operating lease cost (1)
$57,656
Finance lease cost: 
Depreciation of lease assets5,769
Interest on lease liabilities7,678
Total finance lease cost13,447
Total lease cost$71,103

(1) Includes short-term leases and variable lease costs, which are immaterial.

Supplemental balance sheet information related to leases was as follows:
(In thousands)ClassificationAs of February 29, 2020
Assets:  
Operating lease assetsOperating lease assets$449,094
Finance lease assets
Property and equipment, net (1)
75,320
Total lease assets $524,414
Liabilities:  
Current:  
Operating leasesCurrent portion of operating lease liabilities$30,980
Finance leasesAccrued expenses and other current liabilities5,066
Long-term:  
Operating leasesOperating lease liabilities, excluding current portion440,671
Finance leasesOther liabilities79,327
Total lease liabilities $556,044

(1) Finance lease assets are recorded net of accumulated depreciation of $9.1 million as of February 29, 2020.

Lease term including scheduledand discount rate information related to leases was as follows:
Lease Term and Discount RateAs of February 29, 2020
Weighted Average Remaining Lease Term (in years)
Operating leases19.98
Finance leases13.55
Weighted Average Discount Rate
Operating leases5.40%
Finance leases10.32%




Supplemental cash flow information related to leases was as follows:
(In thousands)Year Ended February 29, 2020
Cash paid for amounts included in the measurement of lease liabilities: 
Operating cash flows from operating leases$57,145
Operating cash flows from finance leases$4,027
Financing cash flows from finance leases$4,151
  
Lease assets obtained in exchange for lease obligations:
Operating leases$27,136
Finance leases$53,111


Maturities of lease liabilities were as follows:

 As of February 29, 2020
(In thousands)
Operating Leases (1)
 
Finance Leases (1)
Fiscal 2021$54,577
 $13,053
Fiscal 202251,049
 13,849
Fiscal 202348,441
 14,070
Fiscal 202447,238
 16,729
Fiscal 202546,136
 12,994
Thereafter570,667
 90,742
Total lease payments818,108
 161,437
Less: interest(346,457) (77,044)
Present value of lease liabilities$471,651
 $84,393

(1) Lease payments exclude $36.9 million of legally binding minimum lease payments for leases signed but not yet commenced.

As previously disclosed in our 2019 Annual Report and under the previous lease accounting standard, future minimum lease obligations were as follows:
 As of February 28, 2019
 Capital Operating Lease
(In thousands)
Leases (1)
 
Commitments (1)
Fiscal 2020$5,139
 $55,295
Fiscal 20216,055
 52,142
Fiscal 20226,185
 48,886
Fiscal 20236,288
 46,235
Fiscal 20245,186
 45,067
Fiscal 2025 and thereafter11,445
 595,047
Total minimum lease payments40,298
 $842,672
Less amounts representing interest(8,518)  
Present value of net minimum lease payments $31,780
  

(1) Excludes taxes, insurance and other costs payable directly by us. These costs vary from year to year and are incurred in the ordinary course of business.

As previously disclosed in our 2019 Annual Report and under the previous lease accounting standard, rent increases and rent holidays.  Rent expense for all operating leases was $46.9$56.9 million in fiscal 2016, $44.62019 and $52.4 million in fiscal 2015 and $43.6 million in fiscal 2014.  See Note 11 for additional information on finance and capital lease obligations.2018.



Future Minimum Lease Obligations
79


 As of February 29, 2016
     Operating
 Capital Finance Lease
(In thousands)
Lease (1)
 
Leases (1)
 
Commitments (1)
Fiscal 2017$354
 $48,390
 $44,430
Fiscal 2018354
 47,199
 44,853
Fiscal 2019354
 45,394
 45,975
Fiscal 2020354
 44,876
 44,221
Fiscal 2021393
 36,404
 39,778
Fiscal 2022 and thereafter4,417
 556,774
 469,694
Total minimum lease payments6,226
 $779,037
 $688,951
Less amounts representing interest(3,451)    
Present value of net minimum lease payments 
$2,775
    


(1)16.Excludes taxes, insurance and other costs payable directly by us.  These costs vary from year to year and are incurred in the ordinary course of business.SUPPLEMENTAL CASH FLOW INFORMATION

Supplemental disclosures of cash flow information:
 Years Ended February 29 or 28
(In thousands)2020 2019 2018
Cash paid for interest$85,607
 $74,204
 $69,431
Cash paid for income taxes$286,008
 $220,669
 $353,977
Non-cash investing and financing activities:     
Increase (decrease) in accrued capital expenditures$3,840
 $(3,066) $1,220
Increase in financing obligations$48,942
 $35,848
 $12,051


See Note 15 for supplemental cash flow information related to leases.

16.17.COMMITMENTS AND CONTINGENCIES
(A)Litigation
CarMax entities are defendants in four proceedings asserting wage and hour claims with respect to CarMax sales consultants and non-exempt employees in California. The asserted claims include failure to pay minimum wage, provide meal periods and rest breaks, pay statutory/contractual wages, reimburse for work-related expenses and provide accurate itemized wage statements; unfair competition; and Private Attorney General Act claims. On April 2, 2008, Mr. John Fowler filed a putative class action lawsuit againstSeptember 4, 2015, Craig Weiss et al., v. CarMax Auto Superstores California, LLC, and CarMax Auto Superstores West Coast, Inc., a putative class action, was filed in the Superior Court of California, County of Los Angeles.  Subsequently, two other lawsuits, Leena Areso et al. v. CarMax Auto Superstores California, LLC and Justin Weaver v. CarMax Auto Superstores California, LLC, were consolidated as part of the Fowler case.Placer. The allegations in the consolidated case involved: (1) failure to provide meal and rest breaks or compensation in lieu thereof; (2) failure to pay wages of terminated or resigned employees related to meal and rest breaks and overtime; (3) failure to pay overtime; (4) failure to comply with itemized employee wage statement provisions; (5) unfair competition; and (6) California’s Labor Code Private Attorney General Act.  The putative class consisted of sales consultants, sales managers, and other hourly employees who worked for the company in California from April 2, 2004, to the present.  On May 12, 2009, the court dismissed all of the class claims with respect to the sales manager putative class.  On June 16, 2009, the court dismissed all claims related to the failure to comply with the itemized employee wage statement provisions.  The court also granted CarMax’s motion for summary adjudication with regard to CarMax’s alleged failure to pay overtime to the sales consultant putative class. 
The claims currently remaining in the lawsuit regarding the sales consultant putative class are: (1) failure to provide meal and rest breaks or compensation in lieu thereof; (2) failure to pay wages of terminated or resigned employees related to meal and rest breaks; (3) unfair competition; and (4) California’s Labor Code Private Attorney General Act.  On November 21, 2011, the court granted CarMax’s motion to compel the plaintiffs’ remaining claims into arbitration on an individual basis.  The plaintiffs appealed the court’s ruling and on March 26, 2013, the California Court of Appeal reversed the trial court’s order granting CarMax’s motion to compel arbitration.  On October 8, 2013, CarMax filed a petition for a writ of certiorari seeking review in the United States Supreme Court.  On February 24, 2014, the United States Supreme Court granted CarMax’s petition for certiorari, vacated the California Court of Appeal decision and remanded the case to the California Court of Appeal for further consideration.  The California Court of Appeal determined that the plaintiffs’ Labor Code Private Attorney General Act claim is not subject to arbitration, but the remaining claims are subject to arbitration on an individual basis.  CarMax appealed this decision with respect to the Private Attorney General Act claim on March 9, 2015 by filing a petition for review with the California Supreme Court.  On April 22, 2015, the California Supreme Court denied the petition for review. On August 20, 2015, CarMax filed a petition for a writ of certiorari seeking review in the United States Supreme Court, which was denied. On March 30, 2016, the remaining claims asserted by Fowler were settled for an immaterial amount. The non-Private Attorney General Act claims asserted by Areso are subject to arbitration. Areso’s Private Attorney General Act claim is stayed in the California state court, pending arbitration. Once the stay is removed, the Private Attorney General Act claim, now asserted solely by Areso, may proceed in the California state court. The Areso lawsuit seeks compensatory and special damages, wages, interest, civil and statutory penalties, restitution, injunctive relief and the recovery of attorneys’ fees.  We are unable to make a reasonable estimate of the amount or range of loss that could result from an unfavorable outcome in this matter.

On October 15, 2015, CarMax Superstores California, LLC, and CarMax Auto Superstores West Coast, Inc. were served with a complaint filed on behalf of Mr. Craig Weiss in the Superior Court of California, County of Placer, asserting Private Attorney


General Act violations. The Private Attorney General Act action is based on the following allegations with respect to CarMax sales consultants in California: (1) failure to compensate at least the minimum wage for all hours worked; (2) not providing accurate wage statements that showed all wages earned, all hours worked, all applicable pay rates, all applicable piece rates, all units earned, and applicable commission rates; (3) not indemnifying for employment-related expenses, including the cost of using personal cell phones to perform business tasks; (4) not maintaining documentation of the actual hours worked each day, all wages earned and meal breaks taken; and (5) not paying all wages due and owing upon termination of employment. TheWeiss lawsuit seeks civil penalties, fines, cost of suit, and the recovery of attorneys’ fees. We are unable to makeOn June 29, 2016, Ryan Gomez et al. v. CarMax Auto Superstores California, LLC, and CarMax Auto Superstores West Coast, Inc., a reasonable estimateputative class action, was filed in the Superior Court of the State of California, Los Angeles. The Gomez lawsuit seeks declaratory relief, unspecified damages, restitution, statutory penalties, interest, cost and attorneys’ fees. On October 31, 2017, Joshua Sabanovich v. CarMax Superstores California, LLC et. al., a putative class action, was filed in the Superior Court of California, County of Stanislaus. The Sabanovich lawsuit seeks unspecified damages, restitution, statutory penalties, interest, cost and attorneys’ fees.  On November 21, 2018, Derek McElhannon et al v. CarMax Auto Superstores California, LLC and CarMax Auto Superstores West Coast, Inc., a putative class action, was filed in Superior Court of California, County of Alameda. On February 1, 2019, the McElhannon lawsuit was removed to the U.S. District Court, Northern District of California, San Francisco Division. The lawsuit was remanded back to the Superior Court of California, County of Alameda on June 4, 2019. The McElhannon lawsuit seeks unspecified damages, restitution, statutory and/or civil penalties, interest, cost and attorneys’ fees. 

CarMax has reached a memorandum of understanding and expects to finalize a global agreement settling the Weiss, Gomez and McElhannon lawsuits on a class basis. Once final, the settlement agreement will be submitted for approval to the Superior Court of California, County of Placer as part of the Weiss lawsuit. In anticipation of the consolidation of claims under the global settlement agreement, on March 11, 2020, the Gomez and McElhannon lawsuits were dismissed as the claims of the plaintiffs will be addressed in the global settlement. The monetary settlement under this agreement is for an immaterial amount that has been fully accrued.

The Sabanovich lawsuit is not included in the global settlement agreement. Based upon our evaluation of information currently available, we believe that the ultimate resolution of the foregoing proceedings will not have a material adverse effect, either individually or rangein the aggregate, on our financial condition, results of loss that could resultoperations or cash flows.

As previously reported, the company has cooperated with representatives from multiple California municipality district attorney offices in an unfavorable outcomeinquiry by those offices into the handling, storage and disposal of certain types of hazardous waste at our store locations in this matter.those municipalities. CarMax and the district attorney offices have reached a settlement agreement, filed a Stipulation for Entry of Final Judgement and Permanent Injunction with the Superior Court of California, County of Orange on February 27, 2020, and await final entry of the settlement by the court. The settlement includes an immaterial monetary payment covering penalties, costs, and supplemental environmental projects as well as certain injunctive relief.

We are involved in various other legal proceedings in the normal course of business. Based upon our evaluation of information currently available, we believe that the ultimate resolution of any such proceedings will not have a material adverse effect, either individually or in the aggregate, on our financial condition, results of operations or cash flows.

Gain Contingency.  The company is a class member in a consolidated and settled class action lawsuit (In re: Takata Airbag Product Liability Litigation (U.S. District Court, Southern District of Florida)) against Toyota, Mazda, Subaru, BMW, Honda, Nissan and Ford related to the economic loss associated with defective Takata airbags installed as original equipment in certain model vehicles from model years 2000-2018.  On April 10, 2020, we were informed that CarMax will receive $40.3 million in net recoveries


from the Toyota, Mazda, Subaru, BMW, Honda and Nissan settlement funds. On April 15, 2020, we received that amount in settlement of this matter and recorded the gain at the time of receipt. CarMax remains a class member for the Ford settlement fund. We are unable to make a reasonable estimate of the amount or range of gain that could result from CarMax’s participation in the Ford settlement fund.

(B)Other Matters
In accordance with the terms of real estate lease agreements, we generally agree to indemnify the lessor from certain liabilities arising as a result of the use of the leased premises, including environmental liabilities and repairs to leased property upon termination of the lease.  Additionally, in accordance with the terms of agreements entered into for the sale of properties, we generally agree to indemnify the buyer from certain liabilities and costs arising subsequent to the date of the sale, including environmental liabilities and liabilities resulting from the breach of representations or warranties made in accordance with the agreements.  We do not have any known material environmental commitments, contingencies or other indemnification issues arising from these arrangements.
As part of our customer service strategy, we guarantee the used vehicles we sell at retail with at least a 30-day90-day/4,000-mile limited warranty.  A vehicle in need of repair within this period will be repaired free of charge.  As a result, each vehicle sold has an implied liability associated with it.  Accordingly, based on historical trends, we record a provision for estimated future repairs during the guarantee period for each vehicle sold.  The liability for this guarantee was $6.1$10.5 million as of February 29, 20162020 and $6.2$7.4 million as of February 28, 2015,2019, and is included in accrued expenses and other current liabilities.
 
At various times we may have certain purchase obligations that are enforceable and legally binding primarily related to real estate purchases, advertising and third-party outsourcing services. As of February 29, 20162020, we have material purchase obligations of $171.7$197.5 million, of which $122.1$65.3 million are expected to be fulfilled in fiscal 2017.2021.




17.18.SELECTED QUARTERLY FINANCIAL DATA (UNAUDITED)
1st Quarter 2nd Quarter 3rd Quarter 4th Quarter Fiscal Year1st Quarter 2nd Quarter 3rd Quarter 4th Quarter Fiscal Year
(In thousands, except per share data)2016 
2016 (1)
 2016 2016 20162020 2020 2020 2020 2020
Net sales and operating revenues$4,014,888
 $3,884,913
 $3,544,069
 $3,705,805
 $15,149,675
$5,366,318
 $5,201,151
 $4,790,028
 $4,962,490
 $20,319,987
Gross profit$543,794
 $521,370
 $464,331
 $489,265
 $2,018,760
$742,383
 $693,453
 $613,647
 $672,857
 $2,722,340
CarMax Auto Finance income$109,108
 $98,279
 $92,316
 $92,333
 $392,036
$115,959
 $114,131
 $114,033
 $111,907
 $456,030
Selling, general and administrative                  
expenses$349,779
 $330,784
 $337,512
 $333,860
 $1,351,935
$489,660
 $480,831
 $484,848
 $484,728
 $1,940,067
Net earnings$181,974
 $172,228
 $128,199
 $141,027
 $623,428
$266,744
 $233,599
 $173,156
 $214,934
 $888,433
Net earnings per share:                  
Basic$0.87
 $0.83
 $0.64
 $0.72
 $3.07
$1.60
 $1.41
 $1.05
 $1.32
 $5.39
Diluted$0.86
 $0.82
 $0.63
 $0.71
 $3.03
$1.59
 $1.40
 $1.04
 $1.30
 $5.33
 1st Quarter 2nd Quarter 3rd Quarter 4th Quarter Fiscal Year
(In thousands, except per share data)2019 2019 2019 2019 2019
Net sales and operating revenues $4,792,592
 $4,766,035
 $4,295,871
 $4,318,602
 $18,173,100
Gross profit$661,340
 $650,636
 $569,237
 $599,378
 $2,480,591
CarMax Auto Finance income$115,593
 $109,667
 $109,725
 $103,705
 $438,690
Selling, general and administrative         
expenses$438,234
 $453,554
 $409,520
 $428,967
 $1,730,275
Net earnings$238,656
 $220,890
 $190,311
 $192,556
 $842,413
Net earnings per share:         
Basic$1.34
 $1.25
 $1.09
 $1.14
 $4.83
Diluted$1.33
 $1.24
 $1.09
 $1.13
 $4.79

 1st Quarter 2nd Quarter 3rd Quarter 4th Quarter Fiscal Year
(In thousands, except per share data)2015 
2015 (2)
 2015 
2015 (3)
 2015
Net sales and operating revenues $3,750,196
 $3,599,194
 $3,405,234
 $3,514,092
 $14,268,716
Gross profit$501,731
 $463,339
 $446,620
 $475,837
 $1,887,527
CarMax Auto Finance income$94,615
 $92,574
 $89,722
 $90,383
 $367,294
Selling, general and administrative         
expenses$313,446
 $297,638
 $316,632
 $330,009
 $1,257,725
Net earnings$169,653
 $154,518
 $130,049
 $143,138
 $597,358
Net earnings per share:         
Basic$0.77
 $0.71
 $0.61
 $0.68
 $2.77
Diluted$0.76
 $0.70
 $0.60
 $0.67
 $2.73

(1)
19.
During the second quarter of fiscal 2016, we increased service department gross profits by $10.4 million, before tax, or $0.03 per share, due to a change in the timing of our recognition of reconditioning overhead costs.
(2)
During the second quarter of fiscal 2015, we reduced SG&A expenses by $20.9 million, before tax, or $0.06 per share, due to the receipt of settlement proceeds from a class action lawsuit.
(3)
During the fourth quarter of fiscal 2015, we reduced interest expense by $6.9 million, before tax, or $0.02 per share, for capitalized interest related to earlier quarters in fiscal 2015.SUBSEQUENT EVENTS

On March 11, 2020, the World Health Organization declared the outbreak of COVID-19 a global pandemic and recommended containment and mitigation measures worldwide. In the following weeks, several U.S. states and localities issued lockdown orders impacting the operations of our stores and consumer demand. Since then, the COVID-19 situation within the U.S. has rapidly



escalated and approximately half of our stores have been closed or have run under limited operations. Based upon the fluidity of the current environment, we expect that stores will continue to re-open or close in accordance with government mandates or public health concerns. Consumer demand has deteriorated and sales have dropped significantly; most of our stores that remain open are selling 50% or less of what they sold last year, a trend that continued into April 2020. While we cannot reasonably estimate the duration or severity of this pandemic, we expect it to have a material impact on the company’s business, results of operations, financial position and liquidity.

During March 2020, we made net borrowings of approximately $675 million under our revolving credit facility to further bolster our liquidity position and provide additional financial flexibility in light of the uncertainty surrounding COVID-19. As of the date of this filing, more than $300 million in unused borrowing capacity remained. In addition, we halted our stock repurchase program, although the repurchase authorization remains effective. We have also decided to temporarily pause our store expansion strategy and our remodels until the COVID-19 situation stabilizes.

In April 2020, we announced approximately 15,500 associates have been placed on furlough, effective April 18, 2020. The majority of furloughed associates are employed at stores that are currently closed due to government mandates. Prior to the effective date of any furlough, we provided transition pay to each impacted associate. In addition, for furloughed associates enrolled in our medical plan, we are paying the current cost of the associate’s portion of the medical plan, plus the employer portion, until further notice. We are also providing resources to help associates understand the changes and take advantage of the assistance available under the new CARES Act, which should provide significant financial support for most furloughed employees. Additionally, our president and CEO is forgoing 50% of his salary, each member of our senior leadership team is taking a reduction in pay until further notice and our board of directors has unanimously determined to forgo their cash retainer indefinitely.


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Item 9.  Changes in and Disagreements with Accountants on Accounting and Financial Disclosure.
None.
Item 9A.  Controls and Procedures.
Evaluation of Disclosure Controls and Procedures
We maintain disclosure controls and procedures (“disclosure controls”) that are designed to ensure that information required to be disclosed in our reports filed under the Exchange Act is recorded, processed, summarized and reported within the time periods specified in the U.S. Securities and Exchange Commission’sSEC’s rules and forms.  Disclosure controls are also designed to ensure that this information is accumulated and communicated to management, including the chief executive officer (“CEO”) and the chief financial officer (“CFO”), as appropriate, to allow timely decisions regarding required disclosure.
As of the end of the period covered by this report, we evaluated the effectiveness of the design and operation of our disclosure controls.  This evaluation was performed under the supervision and with the participation of management, including the CEO and CFO.  Based upon that evaluation, the CEO and CFO concluded that our disclosure controls were effective as of the end of the period.
Changes in Internal Control over Financial Reporting
There was no change in our internal control over financial reporting that occurred during the quarter ended February 29, 20162020 that has materially affected, or is reasonably likely to materially affect, our internal control over financial reporting.
Management’s Report on Internal Control over Financial Reporting
Management’s annual report on internal control over financial reporting is included in Item 8. Consolidated Financial Statements and Supplementary Data, of this Form 10-K and is incorporated herein by reference. 
Item 9B.  Other Information.
None.

PART III
With the exception of the information incorporated by reference from our 20162020 Proxy Statement in Items 10, 11, 12, 13 and 14 of Part III of this Annual Report on Form 10-K, our 20162020 Proxy Statement is not to be deemed filed as a part of this Form 10-K.


Item 10.  Directors, Executive Officers and Corporate Governance.
The information concerning our executive officers required by this Item is incorporated by reference to the section titled “Executive Officers of the Company” included in Part I of this Annual Report on Form 10-K.
The information concerning our directors required by this Item is incorporated by reference to the section titled “Proposal One: Election of Directors” in our 20162020 Proxy Statement.
The information concerning the audit committee of our board of directors and the audit committee financial expert required by this Item is incorporated by reference to the information included in the sub-section titled “Corporate Governance – Board Committees” in our 20162020 Proxy Statement.
The information concerning compliance with Section 16(a) of the Exchange Act required by this Item is incorporated by reference to the sub-section titled “CarMax Share Ownership – Delinquent Section 16(a) Beneficial Ownership Reporting Compliance”Reports” in our 20162020 Proxy Statement.
The information concerning our code of ethics (“Code of Business Conduct”) for senior management required by this Item is incorporated by reference to the sub-section titled “Corporate Governance – Overview” in our 20162020 Proxy Statement.

83





Item 11.  Executive Compensation.
The information required by this Item is incorporated by reference to the sections titled “Compensation Discussion and Analysis,” “Compensation and Personnel Committee Report” and “Compensation Tables” appearing in our 20162020 Proxy Statement.  Additional information required by this Item is incorporated by reference to the section titled “Director Compensation” in our 20162020 Proxy Statement.
Item 12.  Security Ownership of Certain Beneficial Owners and Management and Related Stockholder Matters.
The information required by this Item concerning equity compensation plans is incorporated by reference to the subsection titled “Proposal Four: Approval of the Amended and Restated CarMax, Inc. 2002 Stock Incentive Plan - Equity Compensation Plan Information” in our 2019 Proxy Statement.
The information required by this Item concerning security ownership of certain beneficial owners and management is incorporated by reference to the section titled “CarMax Share Ownership” and the sub-section titled “Proposal Four: Approval of Amended and Restated Incentive Plan – Equity Compensation Plan Information” in our 20162020 Proxy Statement.
Item 13.  Certain Relationships and Related Transactions and Director Independence.
The information required by this Item is incorporated by reference to the sub-section titled “Corporate Governance – Related Person Transactions” in our 20162020 Proxy Statement.
The information required by this Item concerning director independence is incorporated by reference to the sub‑section titled “Corporate Governance – Independence” in our 20162020 Proxy Statement.
Item 14.  Principal Accountant Fees and Services.
The information required by this Item is incorporated by reference to the sub-sectionsection titled “Auditor Fees and Pre-Approval Policy – Auditor Fees and Services”Policy” in our 20162020 Proxy Statement.
PART IV
 
Item 15.  Exhibits and Financial Statement Schedules.
(a)The following documents are filed as part of this report:

The following documents are filed as part of this report:

1.
Financial Statements.  All financial statements as set forth under Item 8 of this Form 10-K.
 
2.
Financial Statement Schedules.  Schedules have been omitted because they are not applicable, are not required or the information required to be set forth therein is included in the Consolidated Financial Statements and Notes thereto.


3.
Exhibits.  The Exhibits listed on the accompanying Index to Exhibits immediately following the financial statement schedule are filed as part of, or incorporated by reference into, this Form 10-K.
Exhibits:
(b)Exhibits
See Item 15(a)(3) above.
(c)Financial Statement Schedules
See Item 15(a)(2) above.


Signatures
Pursuant to the requirements of Section 13 or 15(d) of the Securities Exchange Act of 1934, the registrant has duly caused this report to be signed on its behalf by the undersigned, thereunto duly authorized.
CarMax, Inc.
By:
/s/   THOMAS J. FOLLIARD         
By:
/s/    THOMAS W. REEDY
Thomas J. FolliardThomas W. Reedy
Chief Executive OfficerExecutive Vice President and Chief Financial Officer
April 22, 2016April 22, 2016
Pursuant to the requirements of the Securities Exchange Act of 1934, this report has been signed by the following persons on behalf of the registrant and in the capacities and on the dates indicated:
/s/    THOMAS J. FOLLIARD3.1
/s/    W. ROBERT  GRAFTON *     
Thomas J. FolliardW. Robert Grafton
Chief Executive Officer and DirectorDirector
April 22, 2016April 22, 2016
/s/    THOMAS W. REEDY
/s/    EDGAR H. GRUBB *      
Thomas W. ReedyEdgar H. Grubb
Executive Vice President and Chief Financial OfficerDirector
April 22, 2016April 22, 2016
/s/    NATALIE L. WYATT
/s/    MITCHELL D. STEENROD *      
Natalie L. WyattMitchell D. Steenrod
Vice President and Chief Accounting OfficerDirector
April 22, 2016April 22, 2016
/s/    RONALD E. BLAYLOCK *    
/s/    ALAN B. COLBERG *      
Ronald E. BlaylockAlan B. Colberg
DirectorDirector
April 22, 2016April 22, 2016
/s/    RAKESH  GANGWAL *    
/s/    SHIRA  GOODMAN *    
Rakesh GangwalShira Goodman
DirectorDirector
April 22, 2016April 22, 2016
/s/    WILLIAM R. TIEFEL *       
/s/    JEFFREY E. GARTEN *    
William R. TiefelJeffrey E. Garten
DirectorDirector
April 22, 2016April 22, 2016
/s/    MARCELLA SHINDER *       
Marcella Shinder
Director
April 22, 2016
*By:
/s/    THOMAS W. REEDY
Thomas W. Reedy
Attorney-In-Fact
The original powers of attorney authorizing Thomas J. Folliard and Thomas W. Reedy, or either of them, to sign this annual report on behalf of certain directors and officers of the company are included as Exhibit 24.1.



Index to Exhibits
3.1 CarMax, Inc. Amended and Restated Articles of Incorporation, effective June 24, 2013, filed as Exhibit 3.1 to CarMax’s Current Report on Form 8-K, filed June 28, 2013 (File No. 1-31420), is incorporated by this reference.
   
 CarMax, Inc. Bylaws, as amended and restated February 1, 2016,January 28, 2020, filed as Exhibit 3.1 to CarMax’s Current Report on Form 8-K, filed February 1, 20163, 2020 (File No. 1-31420), is incorporated by this reference.
   
Description of Securities Registered Pursuant to Section 12 of the Securities Exchange Act of 1934, filed herewith.
CarMax, Inc. Severance Agreement for Executive Officer, dated September 1, 2016, between CarMax, Inc. and William D. Nash, filed as Exhibit 10.1 to CarMax’s Current Report on Form 8-K, filed September 1, 2016 (File No. 1-31420) is incorporated by this reference. *
 CarMax, Inc. Severance Agreement for Executive Officer, dated January 6, 2015, between CarMax, Inc. and Thomas J. Folliard, filed as Exhibit 10.2 to CarMax’s Quarterly Report on Form 10-Q, filed January 8, 2015 (File No. 1-31420) is incorporated by this reference. *
   


10.2
 CarMax, Inc. Amendment to Severance Agreement for Executive Officer, dated January 6, 2015,August 31, 2016, between CarMax, Inc. and Thomas W. Reedy,J. Folliard, filed as Exhibit 10.410.2 to CarMax’s QuarterlyCurrent Report on Form 10-Q,8-K, filed January 8, 2015September 1, 2016 (File No. 1-31420) is incorporated by this reference. *
   
10.3 CarMax, Inc. Severance Agreement for Executive Officer, dated January 6, 2015,3, 2017, between CarMax, Inc. and William C. Wood, Jr.,Thomas W. Reedy, filed as Exhibit 10.510.2 to CarMax’s Quarterly Report on Form 10-Q, filed January 8, 20156, 2017 (File No. 1-31420) is incorporated by this reference. *
   
10.4 CarMax, Inc. Severance Agreement for Executive Officer, dated January 6, 2015,3, 2017, between CarMax, Inc. and William D. Nash,C. Wood, Jr., filed as Exhibit 10.3 to CarMax’s Quarterly Report on Form 10-Q, filed January 8, 20156, 2017 (File No. 1-31420) is incorporated by this reference. *
   
10.5CarMax, Inc. Severance Agreement for Executive Officer, dated January 3, 2017, between CarMax, Inc. and Edwin J. Hill, filed as Exhibit 10.4 to CarMax’s Quarterly Report on Form 10-Q, filed January 6, 2017 (File No. 1-31420) is incorporated by this reference. *
 CarMax, Inc. Severance Agreement for Executive Officer, dated January 6, 2015, between CarMax, Inc. and Eric M. Margolin, filed as Exhibit 10.6 to CarMax’s Quarterly Report on Form 10-Q, filed January 8, 2015 (File No. 1-31420) is incorporated by this reference. *
   
10.6 CarMax, Inc. Benefit Restoration Plan, as amended and restated, effective June 30, 2011, filed as Exhibit 10.1 to CarMax’s Current Report on Form 8-K, filed June 30, 2011 (File No. 1-31420), is incorporated by this reference. *
   
10.7 CarMax, Inc. Retirement Restoration Plan, as amended and restated, effective June 30, 2011,January 1, 2017, filed as Exhibit 10.210.6 to CarMax’s CurrentQuarterly Report on Form 8-K,10-Q, filed June 30, 2011July 7, 2016 (File No. 1-31420), is incorporated by this reference. *
   
10.8 CarMax, Inc. Executive Deferred Compensation Plan, as amended and restated, effective June 30, 2011, filed as Exhibit 10.3 to CarMax’s Current Report on Form 8-K, filed June 30, 2011 (File No. 1-31420), is incorporated by this reference. *
   
10.9 CarMax, Inc. Non-Employee Directors Stock Incentive Plan, as amended and restated June 24, 2008, filed as Exhibit 10.1 to CarMax’s Quarterly Report on Form 10-Q, filed July 10, 2008 (File No. 1‑31420), is incorporated by this reference. *
   
10.10 CarMax, Inc. 2002 Stock Incentive Plan, as amended and restated June 28, 2016, filed as Exhibit 10.1 to CarMax’s Current Report on Form 8-K, filed July 1, 2016 (File No. 1-31420), is incorporated by this reference. *
CarMax, Inc. Annual Performance-Based Bonus Plan, as amended and restated June 25, 2012, filed as Exhibit 10.110.2 to CarMax’s Current Report on Form 8-K, filed June 29, 2012 (File No. 1-31420), is incorporated by this reference. *
   
10.11CarMax, Inc. Annual Performance-Based Bonus Plan, as amended and restated June 25, 2012, filed as Exhibit 10.1 to CarMax’s Current Report on Form 8-K, filed June 29, 2012 (File No. 1-31420), is incorporated by this reference. *
10.12 CarMax, Inc. 2002 Employee Stock Purchase Plan, as amended and restated June 23, 2009,January 1, 2020, filed as Exhibit 10.110.2 to CarMax’s Quarterly Report on Form 10-Q, filed July 9, 2009January 7, 2020 (File No. 1-31420), is incorporated by this reference.
   
10.13 Credit Agreement, dated August 24, 2015, among CarMax Auto Superstores, Inc., CarMax, Inc., certain subsidiaries of CarMax named therein, Bank of America, N.A., as a lender and as administrative agent, and the other lending institutions named therein, filed as Exhibit 10.1 to CarMax’s Current Report on Form 8-K, filed August 26, 2015 (File No. 1-31420), is incorporated by this reference.
   
10.14Amended Notice of Stock Option Grant between CarMax, Inc. and Thomas J. Folliard, dated August 31, 2016, filed as Exhibit 10.3 to CarMax’s Current Report on Form 8-K, filed September 1, 2016 (File No. 1-31420), is incorporated by reference. *
Amended Notice of Stock Option Grant between CarMax, Inc. and Thomas J. Folliard, dated August 31, 2016, filed as Exhibit 10.4 to CarMax’s Current Report on Form 8-K, filed September 1, 2016 (File No. 1-31420), is incorporated by reference. *
Amended Notice of Market Stock Unit Grant between CarMax, Inc. and Thomas J. Folliard, dated August 31, 2016, filed as Exhibit 10.5 to CarMax’s Current Report on Form 8-K, filed September 1, 2016 (File No. 1-31420), is incorporated by reference. *
Amended Notice of Stock Option Grant between CarMax, Inc. and Thomas J. Folliard, dated August 31, 2016, filed as Exhibit 10.6 to CarMax’s Current Report on Form 8-K, filed September 1, 2016 (File No. 1-31420), is incorporated by reference. *


Amended Notice of Performance Stock Unit Grant between CarMax, Inc. and Thomas J. Folliard, dated August 31, 2016, filed as Exhibit 10.7 to CarMax’s Current Report on Form 8-K, filed September 1, 2016 (File No. 1-31420), is incorporated by reference. *
 Form of Notice of Restricted Stock Grant between CarMax, Inc. and certain executive officers effective March 24, 2016, filed as Exhibit 10.1 to CarMax’s Current Report on Form 8-K, filed March 25, 2016 (File No. 1-31420), is incorporated by this reference. *
   
10.15 Form of Notice of Cash-Settled Restricted Stock Unit Grant between CarMax Inc. and certain named and other executive officers, effective March 24, 2016, filed as Exhibit 10.2 to CarMax’s Current Report on Form 8-K, filed March 25, 2016 (File No. 1-31420), is incorporated by reference. *
   


10.16 Form of Notice of Stock Option Grant between CarMax, Inc. and certain named and other executive officers, effective March 24, 2016, filed as Exhibit 10.3 to CarMax’s Current Report on Form 8-K, filed March 25, 2016 (File No. 1-31420), is incorporated by reference. *
   
10.17 Form of Notice of Performance Stock Unit Grant between CarMax, Inc. and certain named and other executive officers, effective March 24, 2016, filed as Exhibit 10.4 to CarMax’s Current Report on Form 8-K, filed March 25, 2016 (File No. 1-31420), is incorporated by reference. *
   
10.18 Form of Notice of Stock Option Grant between CarMax, Inc. and certain named and other executive officers, effective January 26, 2015, filed as Exhibit 10.1 to CarMax’s Current Report on Form 8-K, filed February 13, 2015 (File No. 1-31420), is incorporated by reference. *
   
10.19 Form of Notice of Market Stock Unit Grant between CarMax, Inc. and certain named and other executive officers, effective January 26, 2015, filed as Exhibit 10.2 to CarMax’s Current Report on Form 8-K, filed February 13, 2015 (File No. 1-31420), is incorporated by reference. *
   
10.20 Form of Notice of Performance Stock Unit Grant between CarMax, Inc. and certain named and other executive officers, effective January 26, 2015, filed as Exhibit 10.3 to CarMax’s Current Report on Form 8-K, filed February 13, 2015 (File No. 1-31420), is incorporated by reference. *
   
10.21 Form of Notice of Restricted Stock Grant between CarMax, Inc. and certain non-employee directors of the CarMax, Inc. board of directors, filed as Exhibit 10.1 to CarMax’s Quarterly Report on Form 10-Q, filed October 8, 2014 (File No. 1-31420), is incorporated by this reference. *
   
10.22 Form of Notice of Stock Option Grant between CarMax, Inc. and certain named and other executive officers, effective January 27, 2014, filed as Exhibit 10.1 to CarMax’s Current Report on Form 8-K, filed January 31, 2014 (File No. 1-31420), is incorporated by reference. *
   
10.23 Form of Notice of Market Stock Unit Grant between CarMax, Inc. and certain named and other executive officers, effective January 27, 2014, filed as Exhibit 10.2 to CarMax’s Current Report on Form 8-K, filed January 31, 2014 (File No. 1-31420), is incorporated by reference. *
   
10.24 Form of Notice of Stock Option Grant between CarMax, Inc. and certain named and other executive officers, effective December 21, 2011, filed as Exhibit 10.1 to CarMax’s Current Report on Form 8-K, filed December 23, 2011 (File No. 1-31420), is incorporated by reference. *
   
10.25 Form of Notice of Market Stock Unit Grant between CarMax, Inc. and certain named and other executive officers, effective December 21, 2011, filed as Exhibit 10.2 to CarMax’s Current Report on Form 8-K, filed December 23, 2011 (File No. 1-31420), is incorporated by reference. *
   
10.26 Form of Notice of Restricted Stock Unit Grant between CarMax Inc. and certain named and other executive officers, effective December 21, 2011, filed as Exhibit 10.3 to CarMax’s Current Report on Form 8-K, filed December 23, 2011 (File No. 1-31420), is incorporated by reference. *
   
10.27 Form of Notice of Stock Option Grant between CarMax, Inc. and certain named and other executive officers, effective October 18, 2010, filed as Exhibit 10.1 to CarMax’s Current Report on Form 8-K, filed October 22, 2010 (File No. 1-31420), is incorporated by this reference. *
   
10.28 Form of Notice of Market Stock Unit Grant between CarMax, Inc. and certain named and other executive officers, effective October 18, 2010, filed as Exhibit 10.110.2 to CarMax’s Current Report on Form 8-K, filed October 22, 2010 (File No. 1-31420), is incorporated by this reference. *
   
10.29 Form of Notice of Stock Option Grant between CarMax, Inc. and certain named and other executive officers, effective January 1, 2009, filed as Exhibit 10.1 to CarMax’s Quarterly Report on Form 10-Q, filed January 8, 2009 (File No. 1-31420), is incorporated by this reference. *
   
10.30 Form of Directors Stock Option Grant Agreement between CarMax, Inc. and certain non-employee directors of the CarMax, Inc. board of directors, filed as Exhibit 10.3 to CarMax’s Quarterly Report on Form 10-Q, filed July 10, 2008 (File No. 1-31420), is incorporated by this reference. *
   


10.31
 Form of Notice of Stock Option Grant between CarMax, Inc. and certain named and other executive officers, filed as Exhibit 10.18 to CarMax’s Annual Report on Form 10-K, filed April 25, 2008 (File No. 1-31420), is incorporated by this reference. *
   
10.32 Form of Notice of Stock Option Grant between CarMax, Inc. and certain named and other executive officers, filed as Exhibit 10.2 to CarMax’s Current Report on Form 8-K, filed October 20, 2006 (File No. 1-31420), is incorporated by this reference. *
   
10.33 Form of Directors Stock Option Grant Agreement between CarMax, Inc. and certain non-employee directors of the CarMax, Inc. board of directors, filed as Exhibit 10.5 to CarMax’s Current Report on Form 8-K, filed April 28, 2006 (File No. 1-31420), is incorporated by this reference. *
   


10.34 Form of Incentive Award Agreement between CarMax, Inc. and certain named executive officers, filed as Exhibit 10.16 to CarMax’s Annual Report on Form 10-K, filed May 13, 2005 (File No. 1-31420), is incorporated by this reference. *
   
10.35 Form of Incentive Award Agreement between CarMax, Inc. and certain executive officers, filed as Exhibit 10.17 to CarMax’s Annual Report on Form 10-K, filed May 13, 2005 (File No. 1-31420), is incorporated by this reference. *
   
10.36 Form of Incentive Award Agreement between CarMax, Inc. and certain non-employee directors of the CarMax, Inc. board of directors, filed as Exhibit 10.18 to CarMax’s Annual Report on Form 10-K, filed May 13, 2005 (File No. 1-31420), is incorporated by this reference. *
   
10.37 Form of Amendment to Incentive Award Agreement between CarMax, Inc. and certain non-employee directors of the CarMax, Inc. board of directors, filed as Exhibit 10.19 to CarMax’s Annual Report on Form 10-K, filed May 13, 2005 (File No. 1-31420), is incorporated by this reference. *
   
10.38 Form of Stock Grant Notice Letter from CarMax, Inc. to certain non-employee directors of the CarMax, Inc. board of directors, filed as Exhibit 10.20 to CarMax’s Annual Report on Form 10-K, filed May 13, 2005 (File No. 1-31420), is incorporated by this reference. *
   
CarMax, Inc. Annual Performance-Based Bonus Plan, dated April 24, 2018, filed as Exhibit 10.46 to CarMax’s Annual Report on Form 10-K, filed April 24, 2018 (File No. 1-31420), is incorporated by this reference. *
Form of Notice of Restricted Stock Unit Grant between CarMax, Inc. and certain non-employee directors of the CarMax, Inc. board of directors, filed as Exhibit 10.47 to CarMax’s Annual Report on Form 10-K filed April 24, 2018 (File No. 1-31420), is incorporated by this reference. *
Form of Notice of Restricted Stock Unit Grant between CarMax, Inc. and certain non-employee directors of the CarMax, Inc. board of directors, filed as Exhibit 10.1 to CarMax’s Quarterly Report on Form 10-Q filed January 8, 2019 (File No. 1-31420), is incorporated by this reference. *
Consulting Agreement, dated June 27, 2018, between CarMax, Inc. and William C. Wood Jr., filed as Exhibit 10.1 to CarMax’s Current Report on Form 8-K, filed June 29, 2018 (File No. 1-31420), is incorporated by this reference.*
Form of Notice of Performance Stock Unit Grant between CarMax, Inc. and certain named and other executive officers, filed as Exhibit 10.50 to CarMax’s Annual Report on Form 10-K filed April 19, 2019 (File No. 1-31420), is incorporated by this reference. *
CarMax, Inc. Severance Agreement for Executive Officer, dated April 23, 2017, between CarMax, Inc. and James Lyski, filed as Exhibit 10.51 to CarMax’s Annual Report on Form 10-K filed April 19, 2019 (File No. 1-31420), is incorporated by this reference. *
CarMax, Inc. Severance Agreement, effective October 25, 2019, between CarMax, Inc. and Enrique N. Mayor-Mora, filed as Exhibit 10.1 to CarMax’s Current Report on Form 8-K, filed October 24, 2019 (File No. 1-31420), is incorporated by this reference. *




CarMax, Inc. 2002 Stock Incentive Plan, as amended and restated June 25, 2019, filed as Exhibit 10.1 to CarMax's Current Report on Form 8-K, filed June 26, 2019 (File No. 1-31420), is incorporated by this reference. *

Credit Agreement, dated as of June 7, 2019, among CarMax Auto Superstores, Inc., CarMax, Inc., certain subsidiaries of CarMax named therein, Bank of America, N.A., as a lender and as administrative agent, and the other lending institutions named therein, filed as Exhibit 10.1 to CarMax's Current Report on Form 8-K, filed June 11, 2019 (File No. 1-31420), is incorporated by this reference.
Form of Notice of Market Stock Unit Grant between CarMax, Inc. and certain named and other executive officers, effective March 27, 2020, filed herewith. *



Form of Notice of Cash-Settled Restricted Stock Unit Grant between CarMax Inc. and certain named and other executive officers, effective March 27, 2020, filed herewith. *
 CarMax, Inc. Subsidiaries, filed herewith.
   
 Consent of KPMG LLP, filed herewith.
   
 Powers of Attorney, filed herewith.
   
 Certification of the Chief Executive Officer Pursuant to Rule 13a-14(a), filed herewith.
   
 Certification of the Chief Financial Officer Pursuant to Rule 13a-14(a), filed herewith
   
 Certification of the Chief Executive Officer Pursuant to 18 U.S.C. Section 1350, filed herewith.
   
 Certification of the Chief Financial Officer Pursuant to 18 U.S.C. Section 1350, filed herewith.
   
101.INS XBRL Instance Document.
   
101.SCH XBRL Taxonomy Extension Schema Document.
   
101.SCH XBRL Taxonomy Extension Schema Document.
   
101.DEF XBRL Taxonomy Extension Definition Linkbase Document.
   
101.LAB XBRL Taxonomy Extension Label Linkbase Document.
   
101.PRE XBRL Taxonomy Extension Presentation Linkbase Document.
   
104Cover Page Interactive File.

* Indicates management contract, compensatory plan or arrangement of the company required to be filed as an exhibit.



Certain instruments defining rights of holders of long-term debt of the company are omitted pursuant to Item 601(b)(4)(iii) of Regulation S-K. Upon request, the company agrees to furnish to the SEC copies of such instruments.

Item 16.  Form 10-K Summary.
None.


7788



Signatures
Pursuant to the requirements of Section 13 or 15(d) of the Securities Exchange Act of 1934, the registrant has duly caused this report to be signed on its behalf by the undersigned, thereunto duly authorized.
CarMax, Inc.
By:
/s/   WILLIAM D. NASH         
By:
/s/    ENRIQUE N. MAYOR-MORA
William D. NashEnrique N. Mayor-Mora
President and Chief Executive OfficerSenior Vice President and Chief Financial Officer
April 21, 2020April 21, 2020
Pursuant to the requirements of the Securities Exchange Act of 1934, this report has been signed by the following persons on behalf of the registrant and in the capacities and on the dates indicated:
/s/    WILLIAM D. NASH
/s/    SHIRA  GOODMAN *    
William D. NashShira Goodman
President, Chief Executive Officer and DirectorDirector
April 21, 2020April 21, 2020
/s/    ENRIQUE N. MAYOR-MORA
/s/    ROBERT J. HOMBACH *    
Enrique N. Mayor-MoraRobert J. Hombach
Senior Vice President and Chief Financial OfficerDirector
April 21, 2020April 21, 2020
/s/    JILL A. LIVESAY    
/s/    DAVID W. MCCREIGHT *    
Jill A. LivesayDavid W. McCreight
Vice President and Chief Accounting OfficerDirector
April 21, 2020April 21, 2020
/s/    PETER J. BENSEN *    
/s/    MARK F. O’NEIL *    
Peter J. BensenMark F. O’Neil
DirectorDirector
April 21, 2020April 21, 2020
/s/    RONALD E. BLAYLOCK *    
/s/    PIETRO SATRIANO *    
Ronald E. BlaylockPietro Satriano
DirectorDirector
April 21, 2020April 21, 2020
/s/    SONA CHAWLA 
/s/    MARCELLA SHINDER *       
Sona ChawlaMarcella Shinder
DirectorDirector
April 21, 2020April 21, 2020
/s/    THOMAS J. FOLLIARD *     
/s/    MITCHELL D. STEENROD *    
Thomas J. FolliardMitchell D. Steenrod
DirectorDirector
April 21, 2020April 21, 2020

*By:
/s/    ENRIQUE N. MAYOR-MORA
Enrique N. Mayor-Mora
Attorney-In-Fact
The original powers of attorney authorizing William D. Nash and Enrique N. Mayor-Mora, or either of them, to sign this annual report on behalf of certain directors and officers of the company are included as Exhibit 24.1.

89