UNITED STATES SECURITIES AND EXCHANGE COMMISSION WASHINGTON, D.C. 20549

FORM 10-K

 

x       Annual Report pursuantPursuant to Section 13
or 15(d) of theThe Securities Exchange Act
of 1934

    

or                        

    

¨       Transition Report pursuantPursuant to Section 13
or 15(d) of theThe Securities Exchange Act
of 1934

        For the fiscal year ended December 31, 20072008

        

        For the transition period from            to            

 

 

Commission file number 001-32887

VONAGE HOLDINGS CORP.

(Exact name of registrant as specified in its charter)

 

Delaware

 

11-3547680

(State or other jurisdiction of

incorporation or organization)

 

(IRS Employer Identification No.)

23 Main Street, Holmdel, New Jersey

 

07733

(Address of principal executive offices)

 

(Zip Code)

(732) 528-2600

(Registrant’s telephone number, including area code)code

 

 

Securities registered pursuant to Section 12(b) of the Act:

 

Title of each class

 

Name of each exchange on which registered

Common Stock, Par Value $0.001 Per Share

 

The New York Stock Exchange

Securities registered pursuant to Section 12(g) of the Act:

Stock Options to Purchase Common Stock, Par Value $0.001 Per Share None

 

 

 

Indicate by check mark if the registrant is a well-known seasoned issuer, as defined in Rule 405 of the Securities Act.    Yes ¨  YesNo  x  No

Indicate by check mark if the registrant is not required to file reports pursuant to Section 13 or Section 15(d) of the Act.    Yes ¨  YesNo  x  No

Indicate by check mark whether the registrant (1) has filed all reports required to be filed by Section 13 or 15(d) of the Securities Exchange Act of 1934 during the preceding 12 months (or for such shorter period that the registrant was required to file such reports), and (2) has been subject to such filing requirements for the past 90 days.  Yes    x  YesNo  ¨  No

Indicate by check mark if disclosure of delinquent filers pursuant to Item 405 of Regulation S-K is not contained herein, and will not be contained, to the best of registrant’s knowledge, in definitive proxy or information statements incorporated by reference in Part III of this Form 10-K or any amendment to this Form 10-K.  x

Indicate by check mark whether the registrant is a large accelerated filer, an accelerated filer, anon-accelerateda non-accelerated filer or a smallerasmaller reporting company. See the definitions of “large accelerated filer”, “accelerated filer” and “smaller reporting company” in Rule 12b-2 of the Exchange Act. Check one:

¨  Large accelerated filer    x  Accelerated filer

¨  Non-accelerated filer (Do not check if a smaller reporting company)    ¨  Smaller reporting company

Indicate by check mark whether the registrant is a shell company (as defined in Rule 12b-2 of the Exchange Act).   Yes    ¨  YesNo  x  No

The aggregate market value of the common equity held by non-affiliates of the registrant at June 29, 200730, 2008 was $227,094,669.$106,540,281.

The number of shares outstanding of the registrant’s common stock as of February 29, 2008January 31, 2009 was 156,019,924.156,712,852.

Documents Incorporated By Reference

The information requiredSelected portions of the Vonage Holdings Corp. definitive Proxy Statement, which is expected to be filed with the Securities and Exchange Commission within 120 days after December 31, 2008, are incorporated by reference in Part III of this report, to the extent not set forth herein, is incorporated by reference from the Registrant’s definitive Proxy Statement for the Annual Meeting of the Stockholders to be held May 16, 2008.Form 10-K.


 

VONAGE HOLDINGS CORP.

FORM 10-K

FOR THE FISCAL YEAR ENDED DECEMBER 31, 20072008

 

 

TABLE OF CONTENTS

 

     Page

PART I

Item 1.

 

Business

  2

Item 1A.

 

Risk Factors

  1310

Item 1B.

 

Unresolved Staff Comments

  2718

Item 2.

 

Properties

  2718

Item 3.

 

Legal Proceedings

  2718

Item 4.

 

Submission of Matters to a Vote of Security Holders

  3521
 

Executive Officers and Directors of the Registrant

  3521

PART II

Item 5.

 

Market for Registrant’s Common Equity, Related Stockholder Matters
and Issuer Purchases of Equity Securities

  3823

Item 6.

 

Selected Financial Data

  4025

Item 7.

 

Management’s Discussion and Analysis of Financial Condition and Results of Operations

  4227

Item 7A.

 

Quantitative and Qualitative Disclosures About Market Risk

  6344

Item 8.

 

Financial Statements and Supplementary Data

  6344

Item 9.

 

Changes in and Disagreements with Accountants on Accounting and Financial Disclosure

  6444

Item 9A.

 

Controls and Procedures

  6445

Item 9B.

 

Other Information

  6545

PART III

Item 10.

 

Directors, Executive Officers and Corporate Governance

  6646

Item 11.

 

Executive Compensation

  6646

Item 12.

 

Security Ownership of Certain Beneficial Owners and Management
and Related Stockholder Matters

  6646

Item 13.

 

Certain Relationships and Related Transactions, and Director Independence

  6746

Item 14.

 

Principal Accountant Fees and Services

  6746

PART IV

Item 15.

 

Exhibits, and Financial Statement Schedules

  6847
 

Signatures

  7151
 

Index to Financial Statements

  F-1

 

 

VONAGE ANNUAL REPORT 20072008


 

FORWARD-LOOKING STATEMENTS

From time to time, we may provide information, whether orally or in writing, including certain statements in this Annual Report on Form 10-K, which are deemed to be “forward-looking” within the meaning of the Private Securities Litigation Reform Act of 1995 (the “Litigation Reform Act”). These forward-looking statements and other information are based on our beliefs as well as assumptions made by us using information currently available.

The words “anticipate,” “believe,” “estimate,” “expect,” “intend,” “will,” “should” and similar expressions, as they relate to us, are intended to identify forward-looking statements. Such statements reflect our current views with respect to future events and are subject to certain risks, uncertainties and assumptions. Should one or more of these risks or uncertainties materialize, or should underlying assumptions prove incorrect, actual results may vary materially from those described herein as anticipated, believed, estimated, expected or intended or using other similar expressions. We do not intend to update these forward-looking statements, except as required by law.

In accordance with the provisions of the Litigation Reform Act, we are making investors aware that such forward-looking statements, because they relate to future events, are by their very nature subject to many important factors that could causeactualcause actual results to differ materially from those contemplated by the forward-lookingtheforward-looking statements contained in this Annual Report on Form 10-K, any exhibits to this Form 10-K and other public statements we make. Such factors include, but are not limited to: restrictions in our damaging and disruptive intellectual property and other litigation;debt agreements that may limit our convertible notes, which can be putoperating flexibility; any failure to us in December 2008; our rate of customer terminations;meet New York Stock Exchange listing requirements; the competition we face; worsening economic conditions; our history of net operating losseslosses; our ability to obtain additional financing if needed; results of pending litigation and intellectual property and other litigation that may be brought against us; results of regulatory inquiries into our need for cash to finance our growth; the competition we face; our dependence on our customers’ existing broadband connections;business practices; differences between our service and traditional phone services, including our 911 service; uncertainties relating to regulation of VoIPour dependence on third party facilities, equipment and services; system disruptions or flaws in our technology; the risk thatour dependence on our customers’ existing broadband connections; uncertainties relating to regulation of VoIP does not gain broader acceptance;services; and other factors that are set forth in the “Risk Factors” section, the “Legal Proceedings” section, the “Management’s Discussion and Analysis of Results of Operations and Financial Condition” section, and other sections of this Annual Report on Form 10-K, as well as in our Quarterly Reports on Form 10-Q and Current Reports on Form 8-K.

 

FINANCIAL INFORMATION PRESENTATION

For the financial information discussed in this Annual Report on Form 10-K, other than per share and per line amounts, dollar amounts are presented in thousands, except where noted.

 

1


PART I

 

 

ITEM 1.Business

 

OVERVIEW

We are a leading, pure-play provider of broadband telephone services that utilizeto residential and small office and home office customers with over 2.6 million subscriber lines as of December 31, 2008. While customers in the United States represented 95% of our subscriber lines in 2008, we continue to serve customers internationally with services in Canada and the United Kingdom.

Our service is portable and we enable our customers to make and receive phone calls with a telephone almost anywhere a broadband Internet connection is available. We transmit these calls using Voice over Internet Protocol, or VoIP, technology. We offer feature-rich, low-cost communications services that provide users an experience similar totechnology, which converts voice signals into digital data packets for transmission over the Internet. At a cost effective rate, each of our calling plans provides a number of basic features typically offered by traditional telephone services. We launchedservice providers, plus a wide range of enhanced features that we believe differentiate our service in the United States in October 2002, Canada in November 2004 and the United Kingdom in May 2005. Asoffer an attractive value proposition to our customers. We also offer a number of December 31, 2007, we had over 2.5 million subscriber lines in service, of which 95%premium services for additional costs.

Vonage has developed both a direct sales channel, as represented by web sites and toll free numbers, and a retail distribution channel through national retailers including Best Buy and Wal-Mart. The direct and retail distribution channels are from customers in the United States.supported through highly integrated advertising campaigns across multiple media such as online, television, direct mail, alternative media, telemarketing, partner marketing and customer referral programs.

Our primary source of revenue is subscription fees that we charge customers for our service plans, primarily on a monthly or annual basis. We also generate revenue from the sale of devices that connect a customer’s phone to the Internet, for international calls customers make that are not included in their service plan, for additional features that customers add to their service plans and through activation fees we charge customers to activate their service.

We offer our customers a variety of service plans that includes a full suite of features typically offered by traditional circuit-switched telephone service providers, such as call waiting, caller ID and call forwarding. In addition, we offer several enhanced features at no additional charge that are not typically offered by traditional telephone service providers, such as area code selection, Web- and e-mail-based voicemail and an account management website that allows customers to add or change their features online. We also offer a number of premium services for an additional fee, such as toll free numbers, fax numbers and virtual phone numbers. We offer low international per minute calling rates for calls to locations outside the United States, Puerto Rico and Canada. We believe the combination of these factors allows us to offer an attractive value proposition to our customers.

Our customers can make and receive calls using a standard telephone plugged into a portable Vonage-enabled device almost anywhere a broadband Internet connection is available. We transmit these calls using VoIP technology, which converts voice signals into digital data packets for transmission over the Internet. We provide our service by using our customers’ existing broadband Internet connections, eliminating the need for us to build or lease costly “last-mile” networks. In addition, our network is based on internally developed softwareand industry standard servers, rather than the more expensive circuit switches used by traditional telephone service providers. This network design enables us to monitor, maintain and expand our network quickly and efficiently while realizing capital and operating cost savings.

We have invested heavily to build a strong brand that helps drive our subscriber growth. We employ an integrated marketing strategy that includes television, online, direct mail, telemarketing, a customer referral program and a range of other promotions, all designed to build our brand, attract new subscribers and retain existing customers. We employ a broad distribution strategy and acquire customers through our websites, our toll free numbers, our presence in leading retail outlets, including Best Buy, Circuit City and Wal-Mart stores, and kiosks throughout shopping malls in the United States.

RECENT DEVELOPMENTS

Convertible Notes

As of December 31, 2007, we had convertible notes outstanding in the aggregate principal amount of $253,460 which can be put to us on December 16, 2008. We and our financial advisor have engaged in preliminary discussion with certain holders of our convertible notes. In those discussions, we have explored the possibility of a transaction in which holders would agree to forego the right to “put” the convertible notes in December 2008. As an inducement for holders to participate in such a transaction, we may agree to make certain modifications to the terms of the convertible notes adverse to us, although we have not offered to engage in such a transaction and the holders have not agreed to such a transaction. (See “Item 7—Management’s Discussion and Analysis of Financial Condition and Results of Operations—Liquidity and Capital Resources” and “Item 1A—Risk Factors—Our cash flow and capital resources may not be sufficient for the future repurchase of our convertible notes.”)

Customer Churn

Our rate of customer terminations, or average monthly customer churn, increased to 2.8% for the

2

VONAGE ANNUAL REPORT 2007


year ended December 31, 2007 from 2.5% for the year ended December 31, 2006. During that period, 676,168 of our customers terminated. In the fourth quarter of 2007, our average monthly customer churn was 3.0%. Our churn rate could increase in the future if customers are not satisfied with our service. Other factors, including increased competition from other providers, also influence our churn rate. Because of churn, we have to acquire new customers on an ongoing basis just to maintain our existing level of customers and revenues. We are continuing to supplement our new management team for our customer care organization, which is developing and implementing fundamental changes in process and technology that we believe will improve customer care. In addition, we will continue to invest in workforce management, call routing systems and agent training to improve care, but these actions may not decrease customer churn in the future. (See “Item 1A—Risk Factors—A higher rate of customer terminations would negatively affect our business by reducing our revenue or requiring us to spend more money to grow our customer base.”)

 

OUR STRENGTHSSTRATEGY

We believe we havecontinue to leverage the following strengths:factors that have been instrumental in building our customer base:

>

 

VoIP Market Position and Brand.Strong Brand Identity. We believe our strong brand recognition has enhanced our ability to sell our services through direct and retail distribution channels, allowing us to capitalize on growing market demand for broadband and VoIP.

>

 

Attractive Value Proposition.Proposition. We offer our customers an attractive value proposition: quality communications servicesa portable land-line phone replacement with standardunique and enhancedcompelling features that differentiates our service from the competition at prices for domestic and international calling considerably lower than those of traditional telephone services. Our most popular calling plan, the Residential Premium Unlimited Plan, offers residential customers unlimited calling minutes within the United States and to Puerto Rico and Canada any time of the day, any day of the week, for $24.99 per month plus applicable fees and taxes. Another key aspect of our value proposition is the portability of our service, enabling our customers to use Vonage-enabled devices to make and receive calls with their Vonage phone numbers almost anywhere that a broadband Internet connection is available. In 2007, we began offering new plans and services including several unlimited international calling plans to customers that subscribe to the Residential Premium Unlimited Plan and Vonage Visual Voicemail where a voicemail message can be transcribed to text and sent to a customer’s e-mail address or mobile phone.

>

 

Innovative, Low-Cost Technology Platform.Platform. We have invested significant resources in creating and maintainingbelieve our innovative software and network technology platform. We believe this technology platform not only provides us with a competitive advantage over many other VoIP service providers but also allows us to maintain a low cost structure relative to traditional telephone and cable companies by:that need to build or lease costly “last-mile” networks.

While we will continue to build upon these strengths, we have identified six strategic imperatives that we believe will drive efficiencies and improve our business performance through 2009 and beyond:

>

 

leveraging our customers’ existing broadband Internet connections, which eliminates our need to construct or maintain costly “last mile” telecommunications networks to reach our customers;Onboarding and Early Life Satisfaction. Delivery of a frictionless experience from the time of sale through the customer’s active use of service.

>

 

using software rather than more expensive circuit switches or dedicated softswitches to route calls overDistribution and Marketing Effectiveness. Increasing our network;gross line additions without increasing our year-over-year investment in marketing.

>

 

enabling us to remotely configure, monitorNetwork, Product and update features without the need forPlatform Reliability and Quality. Ensuring our services deliver a costly field service visit from a technician;consistent, high quality experience.

>

 

enabling our customers to add or change their service features online, reducing ourNew and Enhanced Products and Services. Developing differentiated products that meet the needs of specific customer care expenses;segments and promote frequent usage and brand loyalty.

>

 

allowing us to offer plug-and-play Vonage-enabled devicesCost Optimization. Achieving a reduction in per line operating costs that our customersmore than offsets inflationary pricing and potential compression in most cases connect by themselves to access our service, making our service portable and also reducing the need for a costly field service visit from a technician; andaverage revenue per line.

>

 

providing for an online billingOrganizational Capacity and automated payment system, which lowers costs by reducingSkills Enhancement. Increasing the number of employees dedicated to billingorganization’s productivity through talent management, employee development and collection functions and eliminating the need for paper bills.improved management tools.

Our technology platform is scaleable, meaning that we require only modest capital investments in physical plant, and, as the needs of our growing customer base increase, we can augment our capacity at a low incremental cost. Our platform also allows us to enter new markets rapidly and offer our services at attractive prices. Our development team continuously works to enhance our technology, develop new features to make our plans and services appealing to existing and potential customers and maintain a leadership position in broadband telephone services.

OUR STRATEGY

We believe that our strong brand identity, customer value proposition and ability to deliver quality communications services are instrumental in building our customer base. Consistent with these beliefs, we have implemented a strategy which will further enable us to deliver cost effective growth. This strategy has three stages: to fix the fundamentals of the business,

3


PART I

strengthen the core and ultimately grow from the core. In 2007, we made significant progress toward fixing the fundamentals by reducing our cost structure and improving the efficiency of our marketing acquisition costs. We continue to focus our efforts on improving the customer experience and reducing churn, which increased in 2007. We have laid much of the groundwork and will continue to invest in people, process and technology to improve the user experience. This includes investments in workforce management, customer relationship management and call routing systems, which we believe, over time, will improve customer care and reduce churn.

As we look toward strengthening the core, we will develop additional innovative features, products and services. In 2007, we introduced a number of new features and calling plans. These include Vonage Visual Voicemail, international calling plans and the V-Portal, a Vonage-branded router that we expect will assist customers with trouble shooting and ultimately have a positive impact on the user experience. We will continue to add value by offering innovative products and features and expect this will improve retention and overall customer economics.

 

SERVICE OFFERINGS

We offer our broadband telephone services to customers through a variety of service plans with different pricing structures. All of our service plans include an array of both basic and enhanced features, and customers have the opportunity to purchase a number of premium features at an additional fee. In order to access our service, a customer need only connect a standard touch-tone telephone to a broadband Internet connection through a small Vonage-enabled device. After connecting the device, our customers can use their touch-tone telephone to make and receive calls.

Plans

WithinIn the United States, we currently offer twothree residential calling plans plus an option for expanded international service, and two calling plans that cater to small offices oroffice and home offices. Each plan offers calling within the United States and to Puerto Rico and Canada, plus a package of enhanced services and features, for a fixed monthly or annual fee. In September 2007, we started offering unlimited international calling plans to customers who use our Residential Premium UnlimitedPlan. office plans:

>

Residential Premium Unlimited. Subject to certain restrictions, this plan includes unlimited local and long distance calling anywhere in the U.S., Canada and Puerto Rico. It also includes free calls to five select European countries.

2

VONAGE ANNUAL REPORT 2008


>

Residential Basic 500. This plan includes 500 minutes per month of local and long distance calling anywhere in the U.S., Canada, and Puerto Rico. Customers are charged 3.9¢ per minute after the first 500 monthly minutes used.

>

Vonage Pro. This plan combines the Residential Premium Unlimited Plan with certain premium services described below like Vonage Companion and Vonage Visual Voicemail.

>

Small Business Unlimited. Subject to certain restrictions, this plan includes unlimited local and long distance calling anywhere in the U.S., Canada and Puerto Rico for business customers. It also includes free calls to five select European countries and a free dedicated fax line.

>

Small Business Basic. This plan includes 1,500 minutes per month of local and long distance calling anywhere in the U.S., Canada, and Puerto Rico for business customers. Customers are charged 3.9¢ per minute after the first 1,500 monthly minutes used. This plan also includes a free dedicated fax line.

>

World Plans. For a monthly fee, Residential Premium Unlimited Plan customers can choose to add an international calling plan where they can make unlimited calls to a region of their choice.

We also offer other plans, including Residential Fax Service, Business Fax Service and Vonage SoftPhone, which are described below. As of December 31, 2007,2008, approximately 92% of our U.S. subscriber lines were for residential service, and approximately 76% of those residential subscriber lines were under the Residential Premium Unlimited Plan. We offer similar plans in Canada and the United Kingdom. Please see Note 11 to our consolidated financial statements for financial information about our geographic areas.

Basic and Enhanced Features

Each of our calling plans provides a number of basic features including call waiting, caller ID with name, call forwarding and voicemail. All of our calling plans also include a wide range of enhanced features at no additional charge to our customers, such as:

>

 

Area Code Selection.Customers can select from approximately 259 U.S. area codes for their telephone number for use with our service, regardless of physical location.

>

 

Service and Number Portability.Our service is portable. Our customers can use their Vonage phone numbers to make and receive calls almost anywhere in the world that a broadband Internet connection is available by taking their Vonage-enabled device with them or using a Vonage V-Phone, WiFi phone or SoftPhone.them.

>

 

Online Account Management.Customers can view and manage their accounts online. Our service provides capabilities such as real-time feature management, call forwarding options and a lifetime call activity log.

>

 

Personalized Web-Enabled Voicemail.Our service allows customers to receive e-mail notification of a voicemail with the voice message attached to the e-mail message as an audio file. Our customers can also check and retrieve voicemails online or from any touch-tone phone.

Premium Services

We also offer a number of premium services for additional costs.fees. These services include:

>

International Calling Plans. In 2007, we began offering several unlimited international calling plans to customers that subscribe to the Residential Premium Unlimited Plan. A customer can choose among several different plans and make unlimited calls to the region under that plan for a small monthly fee.

4

VONAGE ANNUAL REPORT 2007


 

>

 

Vonage Visual Voicemail.This feature allows a customer to have their voicemail messages transcribed to text and sent to their e-mail address or mobile phone.

>

 

Virtual Phone Number.A customer can have additional inbound telephone numbers that ring on a primary subscriber line, each for an additional fee. Each of these inbound telephone numbers can have a different area code. For example, a customer living in New York City with a New York City phone number can purchase a Los Angeles virtual phone number that rings on the customer’s primary subscriber line. In this instance, a caller from Los Angeles could call the customer’s virtual phone number and be billed as if the customer were in Los Angeles. In addition to U.S. virtual phone numbers, we offer international virtual phone numbers as well. Virtual phone numbers are not included in our subscriber line count.

>

 

Toll Free Plus.A customer can have toll free numbers that ring on an existing subscriber line. Toll free numbers are not included in our subscriber line count.

>

 

Vonage SoftPhone.A SoftPhonesoftphone is a software application that can be downloaded and installed on computers, laptops and WiFi-enabled personal digital assistant devices. It enables a user to use a computer as a full-functioning telephone, with its own phone number, through a screen-based interface that works just like a telephone keypad.

>

 

Residential Fax Service. WeFor a monthly fee, we offer 250 minutes of outgoing fax service within the United States, Puerto Rico and Canada on a dedicated fax line plus unlimited incoming faxes, with customers charged a per minute fee of 3.9 cents thereafter.

>

 

Business Fax Service.Service. We offer 500 minutes of outgoing fax service within the United States, Puerto Rico and Canada on a dedicated fax line plus unlimited incoming faxes, with customers charged a per minute fee of 3.9 cents thereafter. One business fax line is included in each of our business calling plans.

Devices

We believe that our ability to offer a variety of devices with enhanced features and capabilities differentiates our service offering from that of many of our competitors. Our plug-and-play Vonage-enabled devices permit ourportability because customers tocan take their equipmentVonage device to different locations where broadband service is available, as well as switch toincluding switching between different Internet service providers, and continuewhile continuing to make and receive calls on their Vonage phone numbers. Weoffernumber. We offer our customers a range of equipment alternatives for their Vonage-enabled devices based upon our continued relationships with leading technology companies.

>

 

Vonage V-Portal.V-Portal. The Vonage V-Portal can connect up to two Vonage lines through a high- speedhigh-speed Internet connection and includes a networking router. It has a user-friendly LCD display with caller ID and call timer, call logs, language selection, and built-in upstream bandwidth tester. TheUtilizing Vonage’s advanced quality of service software, the Vonage V-Portal allows customers to use the Internet connection for thetheir computer and the phonestelephones at the same time.time while ensuring a high quality calling experience.

>

 

Analog Telephone Adapter.Adapter. Our analog telephone adapters, which convert analog audio signals into digital data packets for transmission over the Internet, are plugged in between the customer’s touch-tone telephone and existing broadband Internet connection.

>

Integrated Adapter and Router. Our integrated adapters and routers simplify installation by combining a standard adapter and a broadband router in one device.

>

 

Integrated Adapter and Wireless Router.Our integrated adapters and wireless routers further simplify installation by

3


combining a standard analog telephone adapter, a broadband router and a wireless (WiFi) access point in one device.

>

 

IntegratedVonage Bundled Cordless Phone Adapter and Router.V-Portal. Our cordless multi-phone system offers customers further integrationsimplification of customer equipment by integratingcombining a standardDigital Enhanced Cordless telecommunications, or DECT, cordless phone system, our adapterV-Portal and a router into one device.easy to install package. These cordless multi-phone systems are designed to appeal to the needs of mainstream consumers.consumers who are looking for a whole house solution.

>

WiFi Phone. The UTStarcom F1000 WiFi phone is a pocket-sized, wireless Internet phone that uses Vonage service by connecting to wireless Internet access points, also known as WiFi hotspots, worldwide. The WiFi phone works at open WiFi hot spots or known compatible encrypted sites.

>

 

V-Phone.The Vonage V-Phone is a USB compatible device designed for use with our service. Vonage software comespre-loaded on the V-Phone and updates itself on the device’s 256 megabyte flash drive without installingrequiring the customer to install any software on the host laptop or PC. The V-Phone comes with a standard 2.5 millimeter stereo earpiece microphone and customers can make and receive calls by plugging the device into virtually any Windows-based laptop or PC with a high speed broadband Internet connection.

 

5

>


PART I

Vonage Companion. Vonage Companion is a downloadable softphone that can be loaded on a laptop or PC. Vonage Companion has the same phone number as a customer’s main Vonage phone line and incoming calls can ring to both the main phone line and Vonage Companion.

 

NETWORK OPERATIONS

Our network operations are conducted by oura wholly-owned subsidiary Vonage Network Inc., whichthat holds our networking equipment and employs the personnel who develop and operate our technology.

How Vonage Calls Work

The Vonage system uses our customer’s existing high-speed broadband Internet service to connect a Vonage-enabled device to our call processing complex over the Internet. Our service is not dependent on any specific type or provider of Internet service, and our customers are free to change the provider of their Internet service as they wish, either because of a competitive alternative, or because they have moved to a different location.

The Vonage-enabled adapter adapts our customer’s existing telephones to Vonage’s VoIP-based system. When oura customer makesplaces a call on our equipment and network transmitsystem, their Vonage-enabled adapter signals to our call processing system to deliver the call througheither to the following process:

>

the call starts from the phone handset and travels to the customer’s Vonage-enabled device, which then converts the analog audio signals into digital data packets;

>

the digital data packets are sent through the customer’s existing broadband connection over the Internet to our call processing center; and

>

the digital data packets are routed by our call processing center in one of two ways depending upon the call recipient:

>

for recipients who use Vonage, the digital data packets are routed over the Internet to the recipient’s location and converted back to analog signals by the recipient’s Vonage-enabled device; and

>

for recipients who are not Vonage customers, the digital data packets are routed through one of our regional data connection points, which converts the digital data packets back to analog signals and routes the call to the public switched telephone network.

If someone who does not have Vonage service calls a Vonage customer, the call is routed over the public switchedtraditional telephone network, or to another Vonage customer. Our call processing system is scalable and geographically distributed in four distinct Call Processing Centers for robustness and reliability.

The Vonage-enabled adapter converts the traditional analog voice signal from our customer’s telephone into a series of IP packets that are sent over his high-speed broadband connection, across the Internet, to a VoIP media gateway at one of our regional data connection points,Regional Data Connection Points, where the analog signal ispackets are converted back into digital data packets,traditional public switched telephone network telephone signals. Vonage’s architecture has VoIP media gateways and we route the call over the Internet through our call processing centerconnections to our customer.public switched telephone networktermination partners at multiple, distributed geographical locations for capacity, scalability and reliability.

The voice functionality of the Vonage-enabled adapters are remotely configured and managed by Vonage. We can remotely perform software upgrades to enable new features or address operational issues without requiring an in-home service technician or our customer’s involvement.

Because Vonage’s system is not constrained to use any specific broadband service provider to connect to our customers, we can centrally manage and share resources across our customer base to minimize capital investment when entering new markets.

Our scaleable network architecture and centrally managed technology platform are designed to provide customers with the familiar functions and ease of use associated with traditional telephone service while allowing us to maintain and upgrade our network without significant capital expenditure and to provide our services at a low cost. Our network is based on internally developed software, rather than the expensive circuit switches and softswitches used by other telephone service providers. We have also developed a number of software systems, such as our Web-based billingsystem, that provideweb-based customer portal allows our customers with valuable features while simultaneously enabling us to manage our business more efficiently.most aspects of their Vonage service without requiring the intervention of a customer-care representative. Customers can add and change features, phone numbers, update billing information and review their historical calling and billing records using this self-service portal. Since we remotely manage the Vonage-enabled adapters, customers see a common and consistent interface, regardless of what generation equipment they may have.

4

VONAGE ANNUAL REPORT 2008


Core Network Elements

 

>

 

Vonage-Enabled Devices. We work with a number of leading equipment manufacturers to provide our customers with a variety of equipment alternatives while ensuring that all devices have the functionality found in our standard Vonage-enabled adapter.

>

Call Processing Centers.Centers. Our call processing centers communicate with the equipment at the Vonage customer’s location to authenticate and authorize access to our network. The call processing centers are also responsible for all call signaling in our network, such as initiating phone calls, delivering inbound calls to a customer’s phone, and other calling features such as call forwarding. The call processing centers are built from our internally-developed software and industry-standard servers and make use of techniques in distributed computing.

>

 

Regional Data Connection Points.Points. Calls into or out of our network, where one of the parties is not a Vonage customer, are interconnected with the public switched telephone network at approximately two dozen17 regional data connection points in the United States, Canada, Chile, Mexico and the United Kingdom. Our interconnections with the public switched telephone network are made pursuant to agreements we have with several telecommunications providers. Under these agreements, we transfer calls originated by our customers to other carriers who connect the call to the called party. We pay a per-minute charge for this. The calls are transferred from our equipment to other carriers at connection points that are typically housed in small co-location facilities in which we lease space from other telecommunications providers. We generally pay monthly for this co-location, based on the amount of space we use. As we expand, we may launch additional regional data connection points to reduce our network transport and other costs. This method of connecting to the public switched telephone network allows us to expand capacity quickly, as necessary to meet call volume, and to provide redundancy within our network. Our business is not substantially dependent upon our agreements with other carriers or our inter-

6

VONAGE ANNUAL REPORT 2007


connectioninterconnection agreements, because we can easily substitute other telecommunications providers in order to obtain the same or similar service at similar cost.

Other Key Systems

 

>

 

Network Operations Center. We currently maintain a network operations center at our headquarters and redundancies at several points within our network. The network operations center monitors and manages the status and health of our network elements, allowing us to manage our network in real time, respond to alert notifications and re-route network traffic as needed. We pursue a multi-faceted approach to managing our network to ensure high call quality and reliable communications services to our customers.

>

 

Back Office Systems. In addition to our network management systems, we have developed a number of software systems that enable us to manage our network and service offering more efficiently and effectively. Key aspects of these systems include:

 

>

 

Customer Device Management System. We have developed a suite of software solutions that enable us to remotely provision, monitor and configure customer devices and services. When we develop new service offerings or software solutions, we can securely update a customer’s equipment and software features without the need for costly field visits.

 

>

 

Web Portal. We provide a fully functional customer Web portal that allows our customers to configure and manage almost all aspects of their service on the Internet. In addition, we have developed our own scaleable Web-based billing system that allows our customers to access all of their call usage and billing details.

 

>

 

Reporting Tools. To enhance our network operations efforts, we have a series of internally-developed monitoring and reporting tools that enable us to more effectively manage our network and quickly and efficiently recognize and respond to potential issues.

>

 

Emergency Calling Service and Enhanced 911 Service. We have deployed E-911 service to approximately 98.5%99.1% of our U.S. customer base that is comparable to the emergency calling services provided to customers of traditional wireline telephone companies in thesame area. For customers in areas where our E-911 service is available, emergency calls are routed, subject to the limitations discussed below, directly to an emergency services dispatcher at the public safety answering point, or PSAP, in the area of the customer’s registered location. The dispatcher will have automatic access to the customer’s telephone number and registered location information. However, if a customer places an emergency call using the customer’s Vonage-enabled device in a location different from the one registered with us, the emergency call will be routed to a PSAP in the customer’s registered location, not the customer’s actual location at the time of the call. Every time a customer moves his or her Vonage-enabled device to a new location, the customer’s registered location information must be updated and verified. Until this occurs, the customer will have to verbally advise the emergency dispatcher of his or her actual location at the time of the call and wait for the call to be transferred, if possible, to the appropriate local emergency response center before emergency assistance can be dispatched.

In some cases, even under our new 911 service, emergency calls may be routed to a PSAP in the area of the customer’s registered location, but such PSAP may not be capable of receiving our transmission of the caller’s registered location information and, in some cases, the caller’s phone number. Where the emergency call center is unable to process the information, the caller is provided a service that is similar to the basic 911 services offered to some wireline telephone customers and some wireless customers. In these instances, the emergency caller may be required to verbally advise the operator of their location at the time of the call and, in some cases, provide a call back number so that the call can be handled or forwarded to an appropriate emergency dispatcher.

The emergency calls of customers located in areas where we currently do not provide either E-911 or the basic 911 described above are either routed directly to the PSAP in the area of the customer’s location or supported by a national call center that is run by a third party provider and operates 24 hours a day, seven days a week. In these cases, a caller must provide the operator with his or her physical location and call back number. If a customer reaches the call center, the operator will

7


PART I

coordinate connecting the caller to the appropriate PSAP or emergency services provider. Our E-911 service does not support the calls of our V-Phone, WiFi phone and SoftPhone users. The emergency calls of our V-Phone, WiFi phone and SoftPhone users are supported by the national call center.

Agreements with E-911 Service Providers. To enable us to effectively deploy and provide our E-911 service, we currently maintain agreements with several E-911 service providers. Intrado, Inc. maintains an extensive PSAP database for the purpose of deploying and operating E-911 services. The database includes contact, technical infrastructure, boundary and routing information for delivery of calls to PSAP or emergency service providers in the United States. Our agreement with Intrado, Inc. was renewed until July 2010, and we have the option to extend the agreement for successive one-year terms thereafter.

Our agreement with Level 3 Communications assists us in the routing and termination of E-911 calls. For those customers located in an E-911 area serviced by our agreement with Level 3 Communications, emergency calls are routed directly to an emergency service dispatcher at the PSAP in the area of the customer’s registered location. The dispatcher will have automatic access to the customer’s telephone number and registered location information. The agreement will continue through December 2008, and then will convert to a month-to-month basis unless terminated by us or by Level 3 Communications upon thirty days written notice.

While our new E-911 service being deployed in the United States is designed to route calls in a fashion similar to traditional wireline services, our new E-911 capabilities are not yet available in all locations. Some of the emergency calls of customers located in areas where we are currently unable to provide either E-911 or the basic 911 services are routed to a national call center that is run by TeleCommunication Systems, Inc. and operates 24 hours a day, seven days a week. The call center operator will coordinate connecting the caller to the appropriate PSAP or emergency services provider.

TeleCommunication Systems, Inc. also maintains an extensive PSAP database for Our E-911 service does not support the purposecalls of deployingour V-Phone, WiFi phone, Vonage Companion and operating E-911 services.Vonage SoftPhone users. The database includes contact, technical infrastructure, boundaryemergency calls of our V-Phone, WiFi phone, Vonage Companion and routing information for delivery of calls to PSAP or emergency service providers in theUnited States. Our agreement with TeleCommunication Systems, Inc. will continue through June 2008, and then will automatically renew for one-year periods thereafter, unless either we or TeleCommunication Systems, Inc. notifiesVonage SoftPhone users are supported by the other party within sixty days of the expiration of the relevant period.

Other Agreements. We have entered into agreements with several service providers to assist us with operations. We support local number portability for our customers, which allow new customers to retain their existing telephone numbers when subscribing to our services.

We rely on our agreement with Synchronoss Technologies Inc. to facilitate the transfer of customer telephone numbers. This agreement will continue through December 2010.

Third Party Verification, Inc. performs the third party verification of pertinent local number portability information from our subscribers. This verification is an integral process step prior to porting a customer from one local telephone company to us. Our agreement with Third Party Verification, Inc. will continue through May 2009, and will automatically renew for one-year periods thereafter, unless either we or Third Party Verification, Inc. notifies the other party within sixty days of the expiration of the relevant period.

Our agreement with NeuStar, Inc. provides us with certain operations support systems services that enable us to implement our local number portability solution. Pursuant to the agreement, NeuStar, Inc. enables us to exchange information with other communication service providers to facilitate the transfer of new customers’ telephone numbers when subscribing to our services. This agreement will continue through December 2009, unless either we or NeuStar, Inc. experiences any of several insolvency events defined in the agreement, or commits any event of default defined in the agreement.

Security. We have developed a service architecture and platform that use industry-standard security techniques and allow us to remotely manage customer devices. Any Vonage-enabled device used by our customers can be securely managed by us, and these devices use authentication mechanisms to identify themselves to our service in order to place and receive calls. We regularly update our protocols and systems to protect against unauthorized access.national call center.

 

8>

 

VONAGE ANNUAL REPORT 2007Agreements with E-911 Service Providers. To enable us to effectively deploy and provide our E-911 service, we maintain

5


 

an agreement with a provider that assists us in delivering emergency calls to an emergency service dispatcher at the PSAP in the area of the customer’s registered location and terminating E-911 calls. We also contract for the national call center that operates 24 hours a day, seven days a week to receive certain emergency calls and maintain agreements with several companies that maintain PSAP databases for the purpose of deploying and operating E-911 services. The databases include contact, technical infrastructure, boundary and routing information for delivery of calls to a PSAP or emergency service providers in the United States.

TECHNOLOGY AND DEVELOPMENT

>

We conduct substantial ongoing technology development to continually strengthen our network platform and enhance the communications services we offer to our customers. We seek to hire talented and innovative engineers and software programmers to solve challenging problems in areas such as distributed computing and high availability systems. For example, through our patent-pending SIP-thru-NATSM technology, we have developed the ability to provide VoIP phone service to a customer whose Vonage-enabled device is located behind a network firewall without requiring any manual configuration. Also, our subscriber growth requires us to efficiently scale our operations to meet increased call volume, while continuing to ensure call quality and service reliability. We continue to research new hardware and software technologies that will further enable us to grow.

Other Agreements. We have entered into agreements with several service providers to assist us with operations. In particular, we contract with third parties to support local number portability for our customers, which allow new customers to retain their existing telephone numbers when subscribing to our services.

>

We rely on agreements with providers to facilitate the transfer of customer telephone numbers and provide us with certain operations support systems services that enable us to implement our local number portability solution.

>

Third Party Verification, Inc. performs the third party verification of pertinent local number portability information from our subscribers. This verification is an integral process step prior to porting a customer from one local telephone company to us. Our agreement with Third Party Verification, Inc. will continue through May 2009, and will automatically renew for one-year periods thereafter, unless either we or Third Party Verification, Inc. notifies the other party within sixty days of the expiration of the relevant period.

>

Security. We have developed a service architecture and platform that use industry-standard security techniques and allow us to remotely manage customer devices. Any Vonage-enabled device used by our customers can be securely managed by us, and these devices use authentication mechanisms to identify themselves to our service in order to place and receive calls. We regularly update our protocols and systems to protect against unauthorized access.

 

MARKETING

Our marketing objective is to achieve subscriber line goals by cost-effectively acquiring and retaining customers. In early 2007, as part of a broad process to reduce our overall cost structure, we reduced our 2007 full year marketing budget by $110,000. As we implemented these reductions, we conducted a comprehensive review of all of our marketing programs and eliminated thoseWe believe that were not producingVonage is well-positioned in the desired results. During this transition, we changed our marketing strategy to increase our focus on customer acquisition and reduced expenditures that were primarily intended for branding purposes. Furthermore, we refined our marketing message to better distinguish ourselves from cable companies and more effectively communicate our value proposition.digital phone market.

We employ an integrated multi-channel approach to marketing. We make use of broad-reach and highly-targeted media channels including television, online, direct mail, database, alternative media, print, telemarketing, partner marketing and customer referral programs. As a national provider, we believe we are able to buy online and traditional media in a highly efficient manner. We give our customers a choice to transact in a manner that is easy and convenient. Our customers have multiple channels and waysa variety of vehicles to purchase Vonageour services and products, through the Internet,internet, by phone, in a retail store or at a kiosk. They can choose variousIn addition, we accept a multiple forms of payment options, likesuch as credit cards, debit cards, and electronic check payments, or ECP.

We monitor the results of our marketing efforts closely in a number of ways, including the cost of acquiring new subscriber lines, to evaluate whichapproacheswhich approaches produce the best results and deployanddeploy our marketing resources accordingly. All of our testing follows disciplined direct marketing tactics, which helpshelp us isolate the variables that are driving performance. And, becauseBecause we track performance beyond the gross sale, we are able to prioritize those programs that bring in high value, long-term customers. We believe the scale of our advertising program has given us greater purchasing power than many of our competitors and has enabled us to negotiate favorable pricing arrangements. Unlike our regional competitors, we are able to leverage national advertising campaigns. We are opportunistic in our purchase of available advertising slots and keep part of our budget in reserve to take advantage of last-minute opportunities. This approach often provides significant cost savings, enabling us to reach a greater number of potential customers more cost-efficiently.

We make use of marketing research to gain consumer insights into brand, product and service performance. We also monitor brand strength among VoIP, broadband and dial-up customers. Market research is also leveraged in the areas of testing, retention marketing and product marketing. We believe gaining insights into customer needs, wants and preferences is a key marketing asset.

We augment these marketing efforts with Refer-a-Friend, our online customer referral program. Under this program, existing customers can use the Vonage website to send e-mails to their friends that describe our service offerings and track their responses. We also introduced a referral feature that allows referrers to use their Vonage telephone number as a type of “coupon code” to allow greater word of mouth exposure. In return for referring a new customer, both the new and the existing customer receive a service credit.

 

SALES AND DISTRIBUTION

Direct Sales

The primary sales channelchannels for our service historically hashave been through in boundin-bound telemarketing and online direct sales. Customers can subscribe to our services at our websites, http://www.vonage.com, http://www.vonage.ca and http://www.vonage.co.uk, or through ourmultiple toll free number.numbers including 1-800-4VONAGE. We complement thisthese sales channelchannels with other marketing channelsvehicles including television, direct mail, database, alternative media, print,outbound telemarketing, partner marketing, and customer referral programs and outbound telephone direct sales.

9


PART I

programs.

Retail Sales

In addition to our direct sales channel, we also offer sales through our retail channel. Our service currently is available at the outlets of leading national and regional retailers, including Best Buy Circuit City and Wal-Mart. We believe that the availability of our devices through premier retailers enhances and reinforces the Vonage brand with consumers and that the retail channel increases our ability to acquire mainstream consumers by reaching them in a familiar and interactive shopping environment. Further, as consumer adoption patterns shift, Vonage has augmented its national retailer footprint by adding regional retailers such as Brandsmart and Fry’s Electronics. National and regional retailers provide Vonage with a wide footprint to distribute our service. In addition,looking at ways to increase control in the sales channel, we opened fifty Vonage kiosks throughout the United States in 2006 and 2007.2007 and continue to look at ways at optimize sales performance at each kiosk location while looking at growth opportunities in favorable geographic markets. We had 31 kiosks in operation at the end of 2008.

CUSTOMER RELATIONS

Customer Service

We offer our customers support 24 hours a day, seven days a week through both our comprehensive online account management website and our toll free number. We believe that many customers use our online account management website first when they have a question or problem with their service and that many of them are able to resolve their concerns online withoutwith-

6

VONAGE ANNUAL REPORT 2008


out needing to speak to a customer care representative. Our customers can manage almost all aspects of their accounts online. This capability both empowers our customers through self-service and reduces our customer care expenses.

Customers who cannot or do not wish to resolve their questions through our website can contact a live customer care representative through our toll free number. We staff our customer care hotline through a combination of our own employees and outsourced customer care representatives. All new customer care representatives are trained through an established program developed by Vonage. We also have a separate team called Advanced Technical Support for resolving customers’ complex issues that could not be handled by our other tiers.representatives. We use extensive monitoring of call quality and customer satisfaction scores to determine additional training or coaching requirements for individual employees.

Our strategy includes an effort to improve the customer experience, which we believe will assist in reducing churn, which increased in 2007. We are continuing to supplement our management team for our customer care organization, which is developing and implementing fundamental changes in process, technology and training that we believe will improve the customer experience.

Billing

All customer billing is automated through our website, and notifications of credit and debit card charges and ECP are distributed by e-mail.website. We automatically collect all fees from our customers’ credit card, debit card andor ECP. By collecting monthly subscription fees in advance and certain other charges immediately after they are incurred, we are able to reduce the amount of accounts receivable that we have outstanding, thus allowing us to have lower working capital requirements. Collecting in this manner also helps us mitigate bad debt exposure, which is recorded as a reduction to revenue. If a customer’s credit card, debit card or ECP is declined, we generally suspend international calling capabilities as well as the customer’s ability to incur domestic usage charges in excess of the customer’s plan minutes.calling. Historically, in most cases, we are able to correct the problem with the customer within the current monthly billing cycle. If the customer’s credit card, debit card or ECP cannot be successfully processed during three billing cycles (i.e. the current and two subsequent monthly billing cycles), we terminate the account.

 

INTELLECTUAL PROPERTY

We believe that our technological position depends primarily on the experience, technical competence and the creative ability of our engineering and technology staff. We review our technological developments with our technology staff and business units to identify the features of our core technology that provide us with a technological or commercial advantage and file patent applications as necessary to protect these features in the United States and internationally. Our company policies require our employees to assign their intellectual property rights to us and to treat all technology as our confidential information. We have been issued three patents and have filed several other patent applications to protect our technology, which are all currently pending.

In addition to developing technology, we evaluate the licensing and acquisition of intellectual property of others in order to identify technology that provides us with a technological or commercial advantage. In 2006, we acquired three patents from Digital Packet Licensing Inc. that enable VoIP technology. The patents are related to the compression of packetized digital signals commonly used in VoIP technology. OneTwo of the patents hashave expired, and the other patents expirepatent expires in 2008 and 2013, respectively.

10

VONAGE ANNUAL REPORT 2007


2013.

We were named as a defendant in several suits that relate to patent infringement and recently entered into settlement agreements to settle certain of the suits, which in certain cases include payments, patent licenses and covenants not to sue. See “Item 3 – Legal Proceedings – Patent Litigation.”

We are the owner of numerous trademarks and service marks and have applied for registration of our trademarks and service marks in the United States and abroad to establish and protect our brand names as part of our intellectual property strategy. Some of our registered marks include Vonage®, Redefining Communications®, Vonage Digital Voice® and Vonage The Broadband Phone Company®. These registered marks have a duration of five years from the date they are registered.

We endeavor to protect our internally developed systems and maintain our trademarks and service marks. Typically, we enter into confidentiality or license agreements with our employees, consultants, customers and vendors in an effort to control access to and distribution of our technology, software, documentation and other information.

 

COMPETITION

We face strong competition from incumbent telephone companies, cable companies, alternative voice communication providers and wireless companies. Because most of our target customers are already purchasing communications services from one or more of these providers, our success is dependent upon our ability to attract these customers away from their existing providers. We believe that the principal competitive factors affecting our ability to attract and retain customers are price, call quality, reliability, customer service and enhanced services and features.

Incumbent telephone companies

The incumbent telephone companies are our primary competitors and have historically dominated their regional markets. These competitors include AT&T, Qwest Communications and Verizon Communications as well as rural incumbents, such as CitizensFrontier Communications. These competitors are substantially larger and better capitalized than we are and have the advantage of a large existing customer base. Many of their customers either do not have a broadband Internet connection or are very satisfied with their current service. In addition, many users of traditional phone service who might otherwise switch to our service do not have the ability tomay believe that they cannot cancel their traditional phone service without also losing their broadband DSL service. While a majority of broadband users today subscribe tocableto cable modem service, recent trends suggest that DSL providers are gaining broadband market share. Others are not willing to install a Vonage-enabled device, accept the limitations of our emergency calling service or forgo service during power outages or trust a new company such as Vonage with a vital service.outages. Before subscribing to our service, a substantial majority of our new customers must first decide to terminate their service from their incumbent telephone company or pay for our service in addition to their existing service.

In many cases, we charge prices that are significantly lower than prices charged by the incumbent phone companies. We believe that we currently compete successfully with the incumbent phone companies on the basis of the features we offer that they do not (such as area code selection and virtual phone numbers) and features we offer at no extra charge. However, the ability of telephone companies to offer DSL last mile connections has significantly enhanced their ability to compete with us on the basis of price and features.

The incumbent phone companies own networks that include a “last mile” connection to substantially all of our existing and potential customers as well as the places our customers call. As a

7


result, the vast majority of the calls placed by a Vonage customer are carried over the “last mile” by an incumbent phone company, and we indirectly pay access charges to these competitors for each of these calls. In contrast, traditional wireline providers do not pay us when their customers call our customers. Their “last mile” connections enable these competitors to bundle phone service with Internet access and television at prices we may find difficult to compete with.

We currently charge prices that are significantly lower than prices charged by the incumbent phone companies, which has facilitated our growth. We believe the incumbent phone companies have significant overhead expenses, which have resulted in the high prices they charge. However, their marginal cost to complete each additional call on their networks is negligible. This could lead them to decrease the prices they charge, which would have an adverse effect on our ability to attract and retain their customers. We also currently compete successfully with the incumbent phone companies on the basis of the features we offer that they do not (such as area code selection and virtual phone numbers) and features we offer at no extra charge. The incumbent phone companies, might be able to improve their offerings in these areas, which would also have an adverse effect on our ability to attract and retain customers. Furthermore,as well as the incumbent phone companies could offer broadband communications through subsidiaries that are not burdened with their overhead and legacy equipment. Given their ability to offer DSL “last mile” connections, this would significantly enhance their ability to compete with us on the basis of price and features.

The incumbent phonecable companies, have long-standing relationships with regulators, legislators, lobbyists and the media. This can be an advantage for them because legislative, regulatory or judicial developments in our rapidly evolving industry could have a negative impact on us.

11


PART I

Cable companies

These competitors include companies such as Cablevision, Comcast Corporation, Cox Communications and Time Warner Cable.Cable (a division of Time Warner Inc.). Cable companies have significant financial resources and have made and are continuing to make substantial investments in delivering broadband Internet access and phone service to their customers. As a result, they can be expected to compete intensely for the money that their customers spend for phone service over that connection. They provideProviding Internet access and cable television to mostmany of our existing and potential customers. Thiscustomers allows them to engage in highly targeted, low-cost direct marketing and may enhance their image as trusted providers of services.

Cable companies are also aggressively using their existing customer relationships to bundle services. For example, they bundle Internet access, cable television and phone service with an implied price for the phone service that may be significantly below ours. They are able to advertise on their local access channels with no significant out-of-pocket cost and through mailings in bills with little marginal cost. They also receive advertising time as part of their relationships with television networks, and they are able to use this time to promote their telephone service offerings.

Many cable companies send technicians to customers’ premises to initiate service. Although this is expensive, it also can be more attractive to customers than installing their own router. In addition, these technicians may install an independent source of power, which can give customers assurance that their phone service will not be interrupted during power outages.

Cable companies’ ownership of Internet connections to our customers could enable them to detect and interfere with the completion of our customers’ calls. While we are not aware of any occurrence, it is unclear whether current regulations would permit these companies to degrade the quality of, give low priority to or block entirely the information packets and other data we transmit over their lines. In addition, these companies may attempt to charge their customers more for using our services. This could also apply to phone companies that connect our customers to the Internet.

We believe our ability to successfully compete with cable companies is enhanced by the features we offer that cable companies do not offer (such as portable service and wide choice of area codes) and because our national presence makes us more attractive to national retail outlets and allows us to more efficiently purchase national advertising.

Wireless telephone companies

We also compete with wireless phone companies, such as AT&T, (formerly Cingular Wireless LLC), Sprint, Nextel, T-Mobile and Verizon Wireless. Some consumers use wireless phones, instead of VoIP phones, as a replacement for a wireline phone. Also, wireless phone companies increasingly are providing wireless broadband Internet access to their customers and may in the future offer VoIP to their customers. Some of these companiesAs wireless providers offer more minutes at lower prices and companion landline alternative services, their services have developed or are developingbecome more attractive to households as a dual mode phone that will be able to use VoIP where broadband access is available and cellular phone service elsewhere.competing replacement for wireline service. Wireless telephone companies have a strong retail presence and have significant financial resources.

Alternative voice communication providers

ManyWe also compete against established alternative voice communication providers, are smaller companies with limited resources that seek to offer a primary line replacement service. These providers have not achieved customer penetration or market traction comparable to ours.

In addition to these competitors, we also compete with companies that offer computer-basedsuch as Skype (a service of eBay Inc.), magicJack and independent VoIP services. These computer-based VoIP services typically are not marketed as a primary line replacement, but because they offer their users the ability to call and be called from any phone using a dedicated phone number, they may be used to replace traditional phone service.service providers. Some of these service providers may choosehave chosen to sacrifice revenue in order to gain market share and have offered their services at lower prices or for free. We believe that Skype (a service of eBay)Google Inc., in particular, has a large group of users, many of whom may potentially use Skype as their only phone service. With Skype, however, the ability to make and receive calls over the public switched telephone network is a feature that costs extra and which only a fraction of Skype users purchase, as compared to Skype’s free service that has a larger market penetration.

We may also increasingly face competition from large, well-capitalized Internet companies, such as Google, Microsoft Corporation and Yahoo!, which have launched or plan to launch VoIP-enabled Inc. also offer free instant messaging services. services that are voice enabled.

While not all of these competitors currently offer the ability to call or be called by anyone not using their service, in the future they may integrate such capabilities into their service offerings.

In addition, a continuing trend toward consolidation of telecommunications companies and the formation of strategic alliances within the telecommunications industry, as well as the development of new technologies, could give rise to significant new competition.

 

EMPLOYEES

As of December 31, 2007,2008, we had 1,5431,491 employees. None of our employees is subject to a collective bargaining agreement.

 

AVAILABLE INFORMATION

We were incorporated in Delaware in May 2000 and changed our name to Vonage Holdings Corp in February 2001. We maintain a website with the addresswww.vonage.com. The information contained on our website is not included as a part of, or incorporated

12

VONAGE ANNUAL REPORT 2007


by reference into, this Annual Report on Form 10-K. Other than an investor’s own Internet access charges, we make available free of charge through our website our Annual Report on Form 10-K, Quarterly Reports on Form 10-Q and Current Reports on Form 8-K, and amendments to these reports, as soon as reasonably practicable after we have electronically filed such material with, or furnished such material to, the Securities and Exchange Commission.

8

VONAGE ANNUAL REPORT 2008


 

CERTIFICATIONS

Our interim Chief Executive Officer and Chief Financial Officer have provided the certifications required by Rule 13a-14(a) under the Securities Exchange Act of 1934, copies of which are filed as exhibits to this Annual Report on Form 10-K. In addition, an annual chief executive officer certification was submitted by our interimthen Interim Chief Executive Officer to the New York Stock Exchange on June 21, 20073, 2008 in accordance with the New York Stock Exchange listing requirements.

9


 

 

ITEM 1A.Risk Factors

You should carefully consider the risks below, as well as all of the other information contained in this Annual Report on Form 10-K and our financial statements and the related notes included elsewhere in this Annual Report on Form 10-K, in evaluating our company and our business. Any of these risks could materially adversely affect our business, financial condition and results of operations and the trading price of our common stock.

For the financial information discussed in this Annual Report on Form 10-K, other than per share and per line amounts, dollar amounts are presented in thousands, except where noted.

Our cash flow and capital resourcesThe debt agreements governing our recent financing contain restrictions that may not be sufficient for the future repurchase oflimit our convertible notes.flexibility in operating our business.

On December 16,November 3, 2008, we consummated a financing consisting of (i) a $130,300 senior secured first lien credit facility (the “First Lien Senior Facility”), (ii) a $72,000 senior secured second lien credit facility (the “Second Lien Senior Facility”) and (iii) the holderssale of $18,000 of our convertible20% senior secured third lien notes due 2015 (the “Convertible Notes” and collectively, the “Financing”). The First Lien Senior Facility, the Second Lien Senior Facility and the Note Purchase Agreement governing the Convertible Notes contain various covenants and other restrictions that limit our ability and/or the ability of certain of our subsidiaries to engage in specified types of transactions. These covenants and other restrictions may under certain circumstances limit, but not necessarily preclude, our and certain of our subsidiaries’ ability to, among other things:

>

incur, prepay, refinance or modify indebtedness;

>

create liens;

>

pay dividends on or repurchase our capital stock or make other restricted payments;

>

make investments;

>

enter into acquisitions, sales and mergers;

>

enter into sale and leaseback transactions;

>

amend our organizational documents, or amend, modify or waive litigation settlements, key employment agreements or other material contracts;

>

incur marketing expenses in excess of specified thresholds;

>

change the nature of our business or enter into additional lines of business; and

>

enter into transactions with our stockholders and affiliates.

Under the Financing agreements, we are required to maintain a specified minimum fixed charge coverage ratio, maximum leverage ratio and senior secured debt leverage ratio. In addition, these agreements require us to repurchase all or a portionmaintain minimum levels of consolidated adjusted EBIDTA, liquidity and pre-marketing operating income and limit our capital expenditures. Upon the repayment of our outstanding notes at a price in cash equalobligations under the First Lien Senior Facility and the Second Lien Senior Facility, the covenants will fall-away, but the Note Purchase Agreement for the Convertible Notes will continue to 100% of the principal amount of the notes, plus any accrued and unpaid interest. As of December 31, 2007, we had convertible notes outstanding in the aggregate principal amount of $253,460. We and our financial advisor have engaged in preliminary discussion with certain holders of our convertible notes. In those discussions, we have explored the possibility of a transaction in which holders would agree to forego the right to “put” the convertible notes in December 2008. As an inducement for holders to participate in such a transaction, we may agree to make certain modifications to the terms of the convertible notes adverse to us. (See “Item 7 – Management’s Discussion and Analysis of Financial Condition and Results of Operations – Liquidity and Capital Resources”) If we are unable to refinance or restructure our notes or obtain additional debt or equity capital, on favorable terms, or at all, we may face substantial liquidity challenges and we may be forced to reduce or delay capital or other material expenditures, including significantly reducing ourmarketing expenditures or disposing of material assets to meet our potential repurchase and other obligations. However, in light of the uncertainties in the credit markets, these alternatives may not be capable of being accomplished on a timely basis or on satisfactory terms, if at all. Although we are currently evaluating our options with respect to our convertible notes, the inability to repurchase, refinance or restructure our convertible notes could lead to our bankruptcy, reorganization, insolvency or liquidation. Because there can be no assurance that we will be successful in refinancing or restructuring the convertible notes or obtaining additional debt or equity capital, there is substantial doubt as tolimit our ability to continue as a going concern,incur indebtedness and our independent registered public accounting firm has included an explanatory paragraph highlighting this uncertainty in its report dated March 17, 2008.make restricted payments. Our ability to continue as a going concern is subject tocomply with such financial and other covenants can be affected by events beyond our ability to successfully repurchase, refinance or restructure our convertible notes.

We may require significant additional capital to pursue our growth strategy, butcontrol, so we may not be able to obtain additional financing on favorable terms or at all.

We intendcomply with these covenants. A breach of any suchcovenant could result in a default under these agreements. In that case, the lenders and the noteholders could elect to continue spending substantialdeclare due and payable immediately all amounts on marketingdue under the Financing agreements, including principal, accrued interest, a “make-whole” premium and, product development in order to grow our business. Although we believe we will achieve profitability in the future, wecase of the Convertible Notes, liquidated damages, and may needtake action to obtain additional financing to respond to new competitive pressures or to respond to opportunities to develop or acquire complementary businesses or technologies. Our significant losses to date may prevent us from obtaining additional funds on favorable terms or at all. Forforeclose upon the year ended December 31, 2007, we recorded a net loss of

collateral securing the indebtedness.

13


PART I

$267,428, which includes $169,342 in royalty, interest and litigation settlement costs related to the Verizon, AT&T, Sprint and other patent settlement agreements. Because of these losses and our limited tangible assets,If we do not fit traditional credit lending criteria, which,meet the New York Stock Exchange continued listing requirements, our common stock may be delisted.

The New York Stock Exchange (“NYSE”) listing standards require us, among other things, to maintain an average closing price of at least $1.00 per share of common stock and a minimum average global market capitalization of at least $100,000 during any consecutive 30-trading-day period. On October 24, 2008, we were notified by the NYSE that we were not in particular, could make it difficult for uscompliance with the NYSE listing standard relating to obtain loans or to accessminimum average share price. We have notified the capital markets. In addition, the termsNYSE of our outstanding convertible notes provideintent to cure the deficiency. We must bring our share price and average share price back above $1.00 within six months from the receipt of the NYSE notice, subject to possible extension including for additional sharesany suspension of the listing standard by the NYSE, to regain compliance with the NYSE’s price condition, or our common stock will be subject to suspension and delisting procedures. During the cure period and subject to compliance with NYSE’s other continued listing standards, our common stock will continue to be issued upon conversion iflisted on the NYSE.

On February 9, 2009, we sell shareswere notified by the NYSE that we had fallen below the NYSE’s continued listing standard relating to minimum average global market capitalization. We subsequently notified the NYSE that we will submit a plan within 45 days from the receipt of the NYSE notice that demonstrates our ability to regain compliance within 18 months. Upon receipt of this plan, the NYSE has 45 calendar days to review and determine whether we have made a reasonable demonstration of our ability to come into conformity with the relevant standards within the 18 month period. The NYSE will either accept the plan, at which time we will be subject to ongoing monitoring for compliance with this plan, or the NYSE will not accept the plan and we will be subject to suspension and delisting proceedings.

A delisting of our common stock at a price that is less thancould negatively impact us by: (i) reducing the average tradingliquidity and market price of our common stock overstock; (ii) reducing the 10-day period priornumber of investors willing to any such sale, which might further limithold or acquire our access to the capital markets.

We have incurred quarterly losses since our inception, and we may continue to incur losses in the future.

We have incurred losses since our inception, and we may continue to incur losses in the future. For the period from our inception through December 31, 2007, our accumulated deficit was $988,285. Our quarterly net losses generally increased each quarter from our inception through the quarter ended December 31, 2005. In 2006 and 2007, our quarterly net losses decreased each quarter with exceptions for the fourth quarter of 2006 and the third quarter of 2007, which included costs for patent litigation settlements.

For the quarter ended December 31, 2007, our net loss was $13,840. Initially, our net losses were driven principally by start-up costs and the costs of developing our technology. More recently, our net losses have been driven principally by marketing expense, which was $283,968 for the year ended December 31, 2007 and IP litigation settlements of $169,342 for the year ended December 31, 2007. In order to grow our revenue and customer base, we have chosen to spend a significant amount on marketing expenditures. In addition, we plan to continue to invest in research and development and customer care. We are pursuing a balance of growth and profitability in the near term to capitalize on the current expansion of the broadband and VoIP markets and enhance our future value. Although we believe we will achieve profitability in the future, we ultimately may not be successful and we may never achieve profitability. In the past, we projected that we would generate net income during future periods, but then generated a net loss. We intend to continue to spend asignificant amount on marketing expenditures, and we may continue to generate net losses for the foreseeable future. In addition, we will always be required to incur some marketing expense in order to replace customers who terminate our service, or “churn.” Further, marketing expense is not the only factor that may cause us to incur net losses. For example, interest expense on our convertible notes of at least $12,673 annually may cause us to incur net losses unless the convertible notes are converted or repaid prior to the maturity date. This amount will increase if we pay interest in kind on these notes. As a result, even if we significantly reduce our marketing expense, we may continue to incur net losses.

A higher rate of customer terminations would negatively affect our business by reducing our revenue or requiring us to spend more money to grow our customer base.

Our rate of customer terminations, or average monthly customer churn, was 2.8% for the year ended December 31, 2007. During that period, 676,168 of our customers terminated. In the fourth quarter of 2007, our average monthly customer churn was 3.0%. Our churn rate could increase in the future if customers are not satisfied with our service. Other factors, including increased competition from other providers, also influence our churn rate.

Because of churn, we have to acquire new customers on an ongoing basis just to maintain our existing level of customers and revenues. As a result, marketing expense is an ongoing requirement of our business. If our churn rate increases, we will have to acquire even more new customers in order to maintain our existing revenues. We incur significant costs to acquire new customers, and those costs are an important factor in determining our net losses and achieving future profitability. Therefore, if we are unsuccessful in retaining customers or are required to spend significant amounts to acquire new customers beyond those budgeted, our revenue could decrease and our net losses could increase.

14

VONAGE ANNUAL REPORT 2007


We may not be able to maintain adequate customer care during periods of growth or in connection with our addition of new and complex Vonage-enabled devices,common stock, which could adversely affectnegatively impact our ability to grow and causeraise equity financing; (iii) limiting our financial results to be negatively affected.

Good customer care is important to acquiring and retaining customers. In the recent past, we have not been able to expand our customer care operations quickly enough to meet the needs of our increased customer base, and the quality of our customer care has suffered. For example, our customers may experience longer than acceptable hold times when they call us for assistance. In 2007, our average monthly customer churn rate increased to 2.8% from 2.5% in 2006. In the fourth quarter of 2007, our average monthly customer churn was 3.0%. We believe this increase was due in part to our inability to hire enough qualified customer care employees, which led to less than satisfactory customer care during these quarters. In the future, as we broaden our Vonage-enabled device offerings and our customers build increasingly complex home networking environments, we will face additional challenges in training our customer care staff. Historically, we have faced a high turnover rate among our customer care employees. We continue to hire and train customer care representatives at a rapid rate in order to meet the needs of our growing customer base. If we are unable to hire, train and retain sufficient personnel to provide adequate customer care, we may experience slower growth, increased costs and higher churn levels, which would cause our financial results to be negatively impacted.

Our ability to provide our service is dependent upon third-party facilitiesuse a registration statement to offer and equipment,sell freely tradable securities, thereby preventing us from accessing the failure of which could cause delays or interruptions of our service, damage our reputation, cause us to lose customers and limit our growth.

Our success depends onpublic capital markets; (iv) impairing our ability to provide qualityequity incentives to our employees and reliable service, which(v) causing an increase in the conversion rate under the Convertible Notes, resulting in the issuance of additional shares upon conversion. A delisting of our common stock is in part dependent uponnot an event of default under the proper functioning ofdocuments governing our senior credit facilities and equipment owned and operated by third parties and is, therefore, beyond our control. Unlike traditional wireline telephone service or wireless service, our service requires our customers to have an operative broadband Internet connection and an electrical power supply, which are provided by the customer’s Internet service provider and electric utility company, respectively, and not by us. The quality of some broadband Internet connections may be too poor for customers to use our services properly. In addition, if there is any interruption to a customer’sbroadband Internet service or electrical power supply, that customer will be unable to make or receive calls, including emergency calls, using our service. We also outsource several of our network functions to third-party providers. For example, we outsource the maintenance of our regional data connection points, which are the facilities at which our network interconnects with the public switched telephone network. If our third-party service providers fail to maintain these facilities properly, or fail to respond quickly to problems, our customers may experience service interruptions. Our customers have experienced such interruptions in the past and will experience interruptions in the future. In addition, our new E-911 service is currently dependent upon several third-party providers. Cable companies’ ownership of Internet connections to our customers could enable them to detect and interfere with the completion of our customers’ calls. These companies may degrade the quality of, give low priority to or block entirely the information packets and other data we transmit over their lines. In addition, these companies may attempt to charge their customers more for using our services. This could also apply to phone companies that connect our customers to the Internet. Interruptions in service from these vendors could cause failures in our customers’ access to E-911 services. Interruptions in our service caused by third-party facilities have in the past caused and may in the future cause us to lose customers, or cause us to offer substantial customer credits, which could adversely affect our revenue and profitability. If interruptions adversely affect the perceived reliability of our service, we may have difficulty attracting new customers and our brand, reputation and growth will be negatively impacted.

We rely on third parties to provide a portion of our customer service representatives, initiate local number portability for our customers and provide aspects of our E-911 service. If these third parties do not provide our customers with reliable, high-quality service, our reputation will be harmed and we may lose customers.

We offer our customers support 24 hours a day, seven days a week through both our comprehensive online account management website and our toll free number. We rely on multiple third parties outside of the U.S. to provide a portion of the customer service representatives that respond to customer inquiries. These third-party providers generally represent us without identifying themselves as independent parties. We also maintain agreements with several E-911 providers and companies that initiate our local number portability, which allow new customers to retain their

15


PART I

existing telephone numbers when subscribing to our services. If these parties do not provide reliable, high-quality service, our reputation and our business will be harmed. In addition, industry consolidation among providers of services to us may impact our ability to obtain these services or increase our expense for these services.Convertible Notes.

If we are unable to compete successfully, we could lose market share and revenue.

The telecommunications industry is highly competitive. We face intense competition from traditional telephone companies,

10

VONAGE ANNUAL REPORT 2008


wireless companies, cable companies and alternative voice communication providers. Our principal competitors are the traditional telephone service providers, including AT&T, Qwest Communications and Verizon Communications, and rural incumbents such as CitizensFrontier Communications, which provide telephone service based on the public switched telephone network. Some of these traditional providers also have added or are planning to add VoIP services to their existing telephone and broadband offerings. We also face, or expect to face competition from cable companies, such as Cablevision, Comcast Corporation, Cox Communications, and Time Warner Cable (a division of Time Warner Inc.), which have added or are planning to add VoIP services to their existing cable television, voice and broadband offerings. Further, as wireless providers, including AT&T, Sprint, Nextel, T-Mobile and Verizon Wireless, offer services that some customers may prefer over wireline service. In the future, as wireless companies offer more minutes at lower prices and companion landline alternative services, their services mayhave become more attractive to customershouseholds as a replacement for wireline service. Some of these providers may be developing a dual mode phone that will be able to use VoIP where broadband access is available and cellular phone service elsewhere, which will pose additional competition to our offerings.

Most traditional wireline and wireless telephone service providers and cable companies are substantially larger and better capitalized than we are and have the advantage of a large existing customer base. Because most of our target customers are already purchasing communications services from one or more of these providers, our success is dependent upon our ability to attract target customers who are mainstream consumers, away from their existing providers. In addition, these competitors could focus their substantial financialresources to develop competing technology that may be more attractive to potential customers than what we offer. Our competitors’ financial resources may allow them to offer services at prices below cost or even for free in order to maintain and gain market share or otherwise improve their competitive positions. Our competitors also could use their greater financial resources to offer VoIP services with more attractive service packages that include on-site installation and more robust customer service. In addition, because of the other services our competitors provide, they may choose to offer VoIP services as part of a bundle that includes other products, such as video, high speed Internet access and wireless telephone service, which we do not offer. This bundle may enable our competitors to offer VoIP service at prices with which we may not be able to compete or to offer functionality that integrates VoIP service with their other offerings, both of which may be more desirable to consumers. Any of these competitive factors could make it more difficult for us to attract and retain customers, cause us to lower our prices in order to compete and reduce our market share and revenues.

We also compete against established alternative voice communication providers, such as Skype (a service of eBay Inc.), magicJack and face competition from other large, well-capitalized Internet companies, such as Google Inc., Microsoft Corporation and Yahoo! Inc., which have recently launched or plan to launch VoIP-enabled instant messaging services. In addition, we compete with independent VoIP service providers. Some of these service providers may choose to sacrifice revenue in order to gain market share and have offered their services at lower prices or for free. Google Inc., Microsoft Corporation and Yahoo! Inc. also offer free instant messaging services that are voice enabled. In order to compete with such service providers, we may have to significantly reduce our prices, which would delay or prevent our profitability.

We also are subject to the risk of future disruptive technologies. If new technologies develop that are able to deliver competing voice services at lower prices, better or more conveniently, it could have a material adverse effect on us.

DecreasingCurrent economic conditions may adversely affect our industry, business and results of operations.

The United States economy is currently undergoing a period of slowdown and very high volatility and the future economicenvironment may continue to be less favorable than that of recent years. A substantial portion of our revenues comes from residential and small office and home office customers whose spending patterns may be affected by prevailing economic conditions. While we believe that the weakening economy had a modest effect on our net subscriber additions and ability of our customers to pay us during recent months, if these economic conditions continue to deteriorate, the growth of our business and results of operations may be more impacted. Economic conditions may cause more households to rely solely on a mobile phone for home telecommunications and eliminate landline connections. In addition, reduced consumer spending may drive us and our competitors to offer certain services at promotional prices, which could have a negative impact on our operating results.

A higher rate of customer terminations would negatively affect our business by reducing our revenue or requiring us to spend more money to grow our customer base.

Our rate of customer terminations, or average monthly customer churn, was 3.1% for the year ended December 31, 2008. During that period, 816,661 of our customers terminated. In the fourth quarter of 2008, our average monthly customer churn was 2.9%. Our churn rate could increase in the future if customers are not satisfied with the quality and reliability of our network, products and core operational platforms and our customer service. Other factors, including increased competition from other providers, disruptive technologies, general economic conditions and our ability to properly activate and register new customers on the network, also influence our churn rate.

Because of churn, we have to acquire new customers on an ongoing basis just to maintain our existing level of customers and revenues. As a result, marketing expense is an ongoing requirement of our business. If our churn rate increases, we will have to acquire even more new customers in order to maintain our existing revenues. We incur significant costs to acquire new customers, and those costs are an important factor in determining our net losses and achieving future profitability. Therefore, if we are unsuccessful in retaining customers or are required to spend significant amounts to acquire new customers beyond those budgeted, our revenue could decrease and our net losses could increase.

We have incurred quarterly losses since our inception, and we may continue to incur losses in the future.

We have incurred losses since our inception, and we may continue to incur losses in the future. For the period from our inception through December 31, 2008, our accumulated deficit was $1,052,861. For the year ended December 31, 2008, our net loss was $64,576. Our net losses initially were driven primarily by start-up costs and the cost of developing our technology and later by patent litigation settlements and marketing expenses. Most recently, our net losses have been driven principally by marketing expenses and investments in research and development and customer care. We will also incur increased interest expense as a result of the Financing that we completed in November 2008. In the past, we projected that we would generate net income during future periods, but then generated a net loss. Although we believe we will achieve profitability in the future, we ultimately may not be successful and we may never achieve profitability.

11


If we require additional capital, we may not be able to obtain additional financing on favorable terms or at all.

We may need to pursue additional financing to respond to new competitive pressures, pay extraordinary expenses such as litigation settlements or judgments or respond to opportunities to develop or acquire complementary businesses or technologies. Because of our significant losses to date and our limited tangible assets, we do not fit traditional credit lending criteria, which, in particular, could make it difficult for us to obtain loans or to access the capital markets. In addition, the credit documentation for our recent financing contains affirmative and negative covenants that affect, and in many respects may significantly limit or prohibit, among other things, our and certain of our subsidiaries’ ability to incur, prepay, refinance or modify indebtedness and create liens.

We are and in the future may be subject to damaging and disruptive intellectual property litigation that could materially and adversely affect our business, results of operations and financial condition, as well as the continued viability of our company.

We have received notice that certain patents of a third party may be relevant to our business and we are named as a defendant in a suit that relates to patent infringement. See “Item 3. – Legal Proceedings – IP Matters.” In addition, we have been subject to other infringement claims in the past, including suits that we settled for a total of $243,825 with Verizon, Sprint, AT&T, Nortel Networks and others, and, given the rapid technological change in our industry and our continual development of new products and services, we may be subject to infringement claims in the future. We may be unaware of filed patent applications and issued patents that could include claims covering our products and services.

Parties making claims of infringement may be able to obtain injunctive or other equitable relief that could effectively block our ability to provide our services and could cause us to lowerpay substantial royalties, licensing fees or damages. The defense of any lawsuit could divert management’s efforts and attention from the ordinary business operations and result in time-consuming and expensive litigation, regardless of the merits of such claims. These outcomes may:

>

result in the loss of a substantial number of existing customers or prohibit the acquisition of new customers;

>

lead to an event of default under the terms of our Financing documents, which could permit the lenders and noteholders to declare due and payable immediately all amounts due under the Financing agreements, including principal, accrued interest, a “make-whole” premium and, in the case of the Convertible Notes, liquidated damages and take action to foreclose upon the collateral securing the indebtedness;

>

cause us to accelerate expenditures to preserve exiting revenues;

>

cause existing or new vendors to require prepayments or letters of credit;

>

cause our credit card processors to demand additional reserves or letters of credit or make holdbacks;

>

result in substantial employee layoffs;

>

materially and adversely affect our brand in the market place and cause a substantial loss of goodwill;

>

cause our stock price to decline significantly or otherwise cause us to fail to meet the continued listing requirements of the NYSE, which could distract management and result in the delisting of our common stock from the exchange;

>

materially and adversely affect our liquidity, including our ability to pay debts and other obligations as they become due; and

>

lead to our bankruptcy or liquidation.

We are currently subject to securities class action litigations, the unfavorable outcome of which might have a material adverse effect on our prices to remain competitive, which could delay or prevent our future profitability.financial condition, results of operations and cash flows.

Currently, our prices are lower than thoseA number of manyputative class action lawsuits have been filed against us, certain of our competitors for comparable services. However, domesticofficers and international telecommunications prices have decreased significantly overdirectors, and the last few years, and we anticipate that prices will continue to decrease. Users who select our service offerings to take advantagelead underwriters of our pricesinitial public offering, alleging, among other things, securities laws violations. On January 9, 2007, the Judicial Panel on Multidistrict Litigation transferred all complaints to the District of New Jersey. On November 19, 2007, the plaintiffs filed a consolidated Amended Complaint, which generally alleges: (i) we made misstatements regarding subscriber line growth and average monthly churn rate; (ii) we failed to disclose problems with facsimile transmissions and a pending fax litigation case; (iii) we failed to disclose all patent infringement claims and issues; and (iv) that the Directed Share Program suffered from various infirmities. On January 18, 2008, we filed our motions to dismiss the Amended Complaint. Briefing on the matter was completed by April 2, 2008 and the Court heard oral argument on October 10, 2008. The Court has not yet ruled on the motion. We cannot determine the outcome or resolution of these claims or the timing for their resolution. In addition to the expense and burden incurred in defending this litigation and any damages that we may switchsuffer, our management’s efforts and attention may be diverted from the ordinary business operations in order to another service provider asaddress these claims. If the final resolution of this litigation is unfavorable to us, our financial condition, results of operations and cash flows may be materially adversely affected if our existing insurance coverage is unavailable or inadequate to resolve the matter.

We may incur significant costs and harm to our reputation from lawsuits and regulatory inquiries related to our business practices, which may also divert the attention of our management from other aspects of our business.

We have been named in several purported class actions in California, New Jersey, and Washington alleging a wide variety of deficiencies with respect to our business practices, marketing disclosures, e-mail marketing and quality issues for both phone and fax service. We have also been subject to periodic regulatory inquiries regarding our business practices, including an ongoing investigation by a group of 28 states’ attorney generals into certain of our business practices for which we have received 22 document requests. Class action litigation and regulatory inquiries of these types are often expensive and time consuming and their outcome may be uncertain.

Any such claims or regulatory inquiries, whether successful or not, could require us to devote significant amounts of monetary or human resources to defend ourselves and could harm our reputation. We may need to spend significant amounts on our legal defense, senior management may be required to divert their attention from other portions of our business, new product

 

1612

 

VONAGE ANNUAL REPORT 20072008


 

difference between prices diminisheslaunches may be deferred or disappears,canceled as a result of any proceedings, and we may be unablerequired to usemake changes to our pricepresent and planned products or services. If, as a distinguishing feature to attract new customers in the future. Such competition or continued price decreases may require us to lower our prices to remain competitive, may result in reduced revenue,of any proceedings, a loss of customersjudgment is rendered or a decrease in our subscriber line growthdecree is entered against us, it may materially and may delay or prevent our future profitability.

If VoIP technology fails to gain acceptance among mainstream consumers, our ability to growadversely affect our business, will be limited.

The market for VoIP service is continuing to rapidly evolve. We currently generate mostfinancial condition and results of operations and harm our revenue from the sale of VoIP services and related products to residential customers. Revenue generated from sales to residential customers will continue to account for most of our revenue for the foreseeable future. We believe that a significant portion of our initial residential customers are early adopters of VoIP technology. However, in order for our business to continue to grow and to become profitable, VoIP technology must gain acceptance among mainstream consumers, who tend to be less technically knowledgeable and more resistant to new technology services. Because potential VoIP customers need to connect additional hardware not required for the use of traditional telephone service, mainstream consumers may be reluctant to use our service. We have shifted our focus of advertising to reach out to the mainstream consumer and increase brand awareness, primarily with new television commercials. However, if mainstream consumers choose not to adopt our technology, our ability to grow our business will be limited.reputation.

Certain aspects of our service are not the same as traditional telephone service, which may limit the acceptance of our services by mainstream consumers and our potential for growth.

CertainFor certain users, certain aspects of our service are not the same as traditional telephone service. Our continued growth is dependent on the adoption of our services by mainstream customers, so these differences are becoming increasingly important. For example:

>

 

Both our new E-911 and emergency calling services are different, in significant respects, from the 911 service associated with traditional wireline and wireless telephone providers and, in certain cases, with other VoIP providers.

>

 

Our customers may experience lower call quality than they are used to from traditional wireline telephone companies, including static, echoes and delays in transmissions.

 

>

 

Our customers may experience higher dropped-call rates than they are used to from traditional wireline telephone companies.

>

 

Customers who obtain new phone numbers from us do not appear in the phone book and their phone numbers are not available through directory assistance services offered by traditional telephone companies.

>

 

Our customers cannot accept collect calls.

>

Our customers cannot call premium-rate telephone numbers such as 1-900 numbers and 976 numbers.

>

 

In the event of a power loss or Internet access interruption experienced by a customer, our service is interrupted. Unlike some of our competitors, we have not installed batteries at customer premises to provide emergency power for our customers’ equipment if they lose power, although we do have backup power systems for our network equipment and service platform.

If customers do not accept the differences between our service and traditional telephone service, they may choose to remain with their current telephone service provider or may choose to return to service provided by traditional telephone companies.

We have identified a material weakness in our internal control over financial reporting which was remediated as of December 31, 2007 and may identify additional material weaknesses in the future that may cause us to fail to meet our reporting obligations or result in material misstatements of our financial statements.

Our management is responsible for establishing and maintaining adequate internal control over financial reporting. Internal control over financial reporting is a process designed to provide reasonable assurance regarding the reliability of financial reporting and the preparation of financial statements in accordance with accounting principles generally accepted in the United States. A material weakness is a deficiency, or a combination of deficiencies, in internal control over financial reporting, such that there is a reasonable possibility that a material misstatement of the company’s annual or interim financial statements will not be prevented or detected on a timely basis.

Our management, after discussions with our audit committee and our independent registered public accounting firm, BDO Seidman LLP, determined that it was necessary to restate our consolidated financial statements for the quarters ended June 30, 2007 and September 30, 2007 in order to correct the amount of stock-based compensation expense recorded by us for those periods. In light of the restatement, we believe that a material weakness existed in the design of our

17


PART I

internal control procedures relating to recording stock-based compensation expense, which was remediated as of December 31, 2007.

If we fail to maintain the adequacy of our internal controls, we may not be able to conclude in the future that we have effective internal control over financial reporting in accordance with the Sarbanes-Oxley Act. Moreover, effective internal controls are necessary for us to produce reliable financial reports and are important to help prevent fraud. As a result, our failure to maintain effective internal controls could result in the loss of investor confidence in the reliability of our financial statements, which in turn could harm the market value of our common stock. Any failure to maintain effective internal controls also could impair our ability to manage our business and harm our financial results.

Our emergency and new E-911 calling services are different from those offered by traditional wireline telephone companies and may expose us to significant liability.

Both our emergency callingThe Federal Communications Commission (“FCC”) rules for the provision of 911 service and our new E-911 callingby interconnected VoIP providers, such as the VoIP service are different, in significant respects, fromwe provide, require that for all geographic areas covered by the emergency calling services offered by traditional wireline telephone companies. In each case, those differences may cause significant delays, or even failures, in callers’ receipt of the emergency assistance they need.

Traditional wireline telephone companies route emergency calls over a dedicated infrastructure directly to an emergency services dispatcher at the PSAP in the caller’s area. Generally, the dispatcher automatically receives the caller’s phone number and actual location information. While our newE-911 network, interconnected VoIP providers must provide E-911 service being deployed inas defined by the United States is designed to route calls in a fashion similar to traditional wireline services, our new E-911 capabilities are not yet available in all locations. In addition,FCC’s rules. Under the only location information that ourFCC’s rules, E-911 service canmeans that interconnected VoIP providers must transmit to a dispatcher at a PSAP is the information that our customers have registered with us. A customer’s registered location may be different from the customer’s actual location at the time of the call because customers can use their Vonage-enabled devices to make calls almost anywhere a broadband connection is available.

We are currently deploying E-911 service that is comparable to the emergency calling services provided to customers of traditional wireline telephone companies in the same area. For those customerslocated in an E-911 area, emergency calls are routed, subject to the limitations discussed below, directly to an emergency services dispatcher at the PSAP in the area of the customer’s registered location. The dispatcher will have automatic access to the customer’scaller’s telephone number and registered location information. However, ifinformation to the appropriate public safety answering point (“PSAP”) for the caller’s registered location. Vonage provides E-911 service, under the FCC’s rules, to approximately 99.1% of its subscriber lines.

The remaining subscriber lines do not have E-911 service for a variety of reasons including refusal by PSAPs to accept VoIP911 calls, the inability of PSAPs to receive the registered location data from us, and the failure by third party companies with whom we contract to provide aspects of our E-911 service to obtain the necessary access or complete implementation of the necessary interfaces to the traditional wireline E-911 infrastructure. In addition, certain of our services designed to be highly mobile including Vonage SoftPhone service, which is software that enables a customer places anto make telephone calls from a computer, the Vonage V-Phone, which is a softphone on a USB memory device that enables the user to make telephone calls from any computer to which the V-Phone is connected, and Vonage Companion, which is a softphone that can be loaded on a personal computer, do not provide E-911 service. These services route callers to a national emergency call using the customer’s Vonage-enabled devicecenter that in a location different from the one registered with us, the emergency call will be routed to a PSAP in the customer’s registered location, not the customer’s actual location at the time of the call. Every time a customer moves his or her Vonage-enabled device to a new location, the customer’s registered location information must be updated and verified. Until that takes place, the customer will have to verbally advise the emergency dispatcher of his or her actual location at the time of the call and wait forturns routes the call to be transferred, if possible, to the appropriate local emergency response center before emergency assistance canPSAP.

We could be dispatched.

In some cases, even under our new 911 service, emergency calls may be routedsubject to a PSAP in the area of the customer’s registered location, but such PSAP may not be capable of receiving our transmission of the caller’s registered location information and, in some cases, the caller’s phone number. Where the emergency call center is unable to process the information, the caller is provided a service that is similar to the basic 911 services offered to some wireline telephone customers. In these instances, the emergency caller may be required to verbally advise the operator of their location at the time of the call and, in some cases, a call back number so that the call can be handled or forwarded to an appropriate emergency dispatcher.

The emergency calls of customers located in areas where we are currently unable to provide either E-911 or the basic 911 described above are supported by a national call center that is run by a third-party provider and operates 24 hours a day, seven days a week. In these cases, a caller must provide the operator with his or her physical location and call back number. The operator will then coordinate connecting the caller to the appropriate PSAP or emergency services provider. Our E-911 service does not support the calls of our WiFi phone, SoftPhone users and V-phone. The emergency calls of our WiFi phone, SoftPhone users and V-phone are supportedenforcement action by the national call center.

If one ofFCC for our customers experiences a broadband or power outage, or if a network failure were

18

VONAGE ANNUAL REPORT 2007


subscriber lines that do not have E-911 service. This enforcement action could result in significant monetary penalties and restrictions on our ability to occur, the customer will not be able to reach an emergency services provider.offer non-compliant services.

Delays our customers may encounter when making emergency services calls and any inability of the answering pointa PSAP to automatically recognize the caller’s location or telephone number can have devastating consequences. Customers have attempted, and may in the future attempt, to hold us responsible for any loss, damage, personal injury or death suffered as a result. SomeIn July 2008, the New and Emerging Technologies 911 Improvement Act of 2008 became law and provided that interconnected VoIP providers have the same protections from liability for the operation of 911 service as traditional phone companieswireline and wireless providers. Limitations on liability for the provision of 911 service are normally governed by state law and these limitations typically are not absolute. Thus, for example, we could be subject to liability for a problem with our 911 service where our failures are greater than mere negligence. It is also unclear under the FCC’s rules whether the limitations on liability would apply to those subscriber lines where Vonage does not provide E-911 service.

Our ability to provide our service is dependent upon third-party facilities and equipment, the failure of which could cause delays or interruptions of our service, damage our reputation, cause us to lose customers and limit our growth.

Our success depends on our ability to provide quality and reliable telephony service, which is in part dependent upon the proper functioning of facilities and equipment owned and operated by third parties and is, therefore, beyond our control. Unlike traditional wireline telephone service or wireless service, our service requires our customers to have an operative broadband Internet connection and an electrical power supply, which are provided by the customer’s Internet service provider and electric utility company, respectively, and not by us. The quality of some broadband Internet connections may be too poor for customers to use our services properly. In addition, if there is any interruption to a customer’s broadband Internet service or electrical power supply, that customer will be unable to providemake or receive calls, including emergency calls, using our service. We also outsource several of our network functions to third-party providers. For example, we outsource the precise locationmaintenance of our regional data connection points, which are the facilities at which our network interconnects with the public switched telephone network. If our

13


third-party service providers fail to maintain these facilities properly, or fail to respond quickly to problems, our customers may experience service interruptions. Interruptions in our service caused by third-party facilities have in the caller’s telephone number when their customers place emergency calls. However, traditional phone companies are covered by legislation exempting them from liability for failures of emergency calling services and we are not. This liability could be significant. In addition, we have lost,past caused and may in the future lose, existing and prospective customers because of the limitations inherent in our emergency calling services. Any of these factors could cause us to lose revenues, incur greater expensescustomers, or cause our reputation or financial results to suffer.

If we fail to comply with FCC regulations requiring us to provide E-911 emergency calling services, we may be subject to fines or penalties,offer substantial customer credits, which could include disconnectionadversely affect our revenue and profitability. If interruptions adversely affect the perceived reliability of our service, for certainwe may have difficulty attracting new customers or prohibitionsand our brand, reputation and growth will be negatively impacted.

We rely on marketingthird parties to provide a portion of our servicescustomer service representatives, initiate local number portability for our customers and accepting newprovide aspects of our E-911 service. If these third parties do not provide our customers in certain areas.with reliable, high-quality service, our reputation will be harmed and we may lose customers.

The Federal Communications Commission, or FCC, released an order on June 3, 2005 requiring us to notifyWe offer our customers support 24 hours a day, seven days a week through both our comprehensive online account management website and our toll free number. We rely on multiple third parties outside of any differences betweenthe U.S. to provide a portion of the customer service representatives that respond to customer inquiries. These third-party providers generally represent us without identifying themselves as independent parties. A significant portion of customer service representatives that respond to our emergency calling servicescustomers’ inquiries are based in the Philippines. The ability of third party providers to provide these representatives may be disrupted by natural disasters, civil unrest and those available through traditional telephone providers and obtain affirmative acknowledgments from our customers of those notifications. The rulesother adverse events that may impact the Philippines.

We also requiredmaintain an agreement with an E-911 provider to assist us to offer by November 28, 2005 enhanced emergency calling services, or E-911, to all of our customers located in areas where E-911 service is available from their traditional wireline telephone company. E-911 service allowsrouting emergency calls from our customers to be routed directly to an emergency service dispatcher at the PSAP in athe area of the customer’s registered location and givesterminating E-911 calls. We also contract with a provider for the dispatcher automaticnational call center that operates 24 hours a day, seven days a week to receive certain emergency calls and with several companies that maintain PSAP databases for the purpose of deploying and operating E-911 services. Interruptions in service from these vendors could cause failures in our customers’ access to the customer’s telephone numberE-911 services and registered location information.expose us to liability and damage our reputation.

We also have notifiedagreements with companies that initiate our customers of the differences between our emergency calling services and those available through traditional telephony providers and have received affirmative acknowledgement from substantially all of our customers. We also took steps to comply with the FCC’s order by the November 28, 2005 deadline, but we are not currently in full compliance and do not expect to bein full compliance in the short term unless we are granted a waiver of the requirements by the FCC. As of December 31, 2007, we were not providing E-911 service to approximately 1.5% of our U.S. subscriber lines.

The consequences of failure to comply fully with the FCC’s order currently are unclear. On November 7, 2005, the FCC’s Enforcement Bureau issued a public notice stating that it would not require disconnection of existinglocal number portability, which allow new customers to whom E-911 service cannot be provided by November 28, 2005, but it also stated that it expected VoIP providersretain their existing telephone numbers when subscribing to stop marketing and accepting new subscribers in areas where they cannot provide E-911 service after November 28, 2005. It is not clear whether the FCC will enforce this restriction or how it would do so. On November 28, 2005, we filed a petition for extensionour services.

If any of time and limited waiver of certain of the enhanced emergency service requirements, including the limitations on marketing and accepting new customers. We are continuing to market our services and accept new customers in areas in which wethese third parties do not provide E-911 service. The FCC has not acted onreliable, high-quality service, our petition,reputation and we cannot predict whether the FCCour business will grantbe harmed. In addition, industry consolidation among providers of services to us may impact our petition or provide other relief. Should we be unableability to obtain an extension of time to implement the requirements of the order, we may be subject to enforcement action by the FCC that could include monetary forfeitures, cease and desist orders and other penalties. We also may be required to stop serving customers to whom we cannot provide the E-911 service required by the FCC’s rules and to stop marketing ourthese services and accepting new customers in areas in which we cannot provide the E-911 service. Any of these actions could significantly harm our business.

Taxes and 911-related fees willor increase our customers’ cost of using our services and could result in penalties being imposed on us.

Until 2006, we did not collect or remit state or municipal taxes, such as sales, excise, and ad valorem taxes, fees or surcharges on the charges to our customersexpense for our services, except that we have historically complied with the collection of New Jersey State sales tax. We have received inquiries or demands from a number of state and municipal taxing agencies seeking payment of taxes, fees or surcharges that are applied to or collected from customers of providers of traditional public switched telephone networkthese services. Although we have consistently maintained that these taxes, fees or surcharges do not apply to our service for a variety of reasons depending on the statute or rule

19


PART I

that establishes such obligations, a number of states have changed their statutes as part of streamlined sales tax initiatives and we are now collecting and remitting sales taxes in those states. The collection of these taxes, fees or surcharges will have the effect of decreasing any price advantage we may have.

In addition, a few states have enacted statutes or administrative rules that address how VoIP providers should contribute to support public safety agencies, and in those states we began to remit fees to the appropriate state agencies. We have also contacted authorities in each of the other states to discuss how we can financially contribute to the 911 system. State and local governments may also assess fees to pay for emergency services in a customer’s community. As of December 31, 2007, we are collecting and remitting 911 related fees to the appropriate authorities in twenty-six states. For most of our customers, this fee is between $0.50 to $1.50 per month, and as high as $3.00 for a limited number of customers, depending on their location. We also began charging customers an Emergency 911 Cost Recovery fee of $0.99 per month, effective March 7, 2006. This fee is designed to cover some of our costs associated with complying with E-911 regulation and operating our national 911 emergency call center. The collection of these 911 fees will also have the effect of decreasing any price advantage we may have.

We have established a U.S. tax reserve of $5,803 as of December 31, 2007 to account for the claims by some states that we should have collected and remitted sales taxes and 911 fees in the past. If our ultimate liability exceeds that amount, it could result in significant charges to our earnings.

In addition, in June 2006 the FCC in its Order concluded that VoIP providers must begin contributing to the Federal Universal Service Fund, or USF, based on a safe harbor of 64.9%. In October 2006, we began recouping our contributions through a customer surcharge, which was $1.84 per line in the fourth quarter of 2007. Vonage has filed an appeal of the FCC’s USF Order in the United States Court of Appeals for the District of Columbia Circuit. On June 1, 2007, the District of Columbia Court of Appeals vacated the portion of the FCC’s USF Order which required interconnected VoIP providers to make double USF payments in violation of the carrier’s carrier rule. However, the Court failed to decide how interconnected VoIP providers would recover the USF payments made tounderlying carriers. Vonage continues to pursue actions to recover all methods of payments that were made from the FCC’s violation of double payments and the carrier’s carrier rule.

Flaws in our technology and systems could cause delays or interruptions of service, damage our reputation, cause us to lose customers and limit our growth.

Although we have designed our service network to reduce the possibility of disruptions or other outages, our service may be disrupted by problems with our technology and systems, such as malfunctions in our software or other facilities and overloading of our network. Our customers and potential customers subscribing to our services have experienced interruptions in the past and mayandmay experience interruptions in the future as a result of these types of problems. Interruptions have in the past and may in the future cause us to lose customers or potential customers and offer substantial customer credits, which could adversely affect our revenue and profitability. During 2007,2008, we had multiple outages that affected groups of customers at various times, some of which affected large groups of customers for several hours. In addition, because our systems and our customers’ ability to use our services are Internet-dependent, our services may be subject to “hacker attacks” from the Internet, which could have a significant impact on our systems and services. If service interruptions adversely affect the perceived reliability of our service, we may have difficulty attracting and retaining customers and our brand reputation and growth may suffer.

Future disruptive new technologiesOur business may be harmed if we are unable to maintain data security and meet Payment Card Industry data security standards.

We are dependent upon automated information technology processes. Any failure to maintain the security of our data and our employees’ and customers’ confidential information, including via the penetration of our network security and the misappropriation of confidential information, could result in financial obligations to third parties, fines, penalties, regulatory proceedings and private litigation with potentially large costs. Any such failure also could put us at a competitive disadvantage and result in deterioration in our employees’ and customers’ confidence in us, which may have a negative effectmaterial adverse impact on our businesses.business, financial condition and results of operations.

VoIP technology,We recently completed the process of upgrading our network, systems and procedures to meet Payment Card Industry (“PCI”) data security standards, which our businessrequires periodic audits, including an initial audit that began in late 2008, by independent third parties to assess compliance. PCI data security standards are a comprehensive set of requirements for enhancing payment account data security that was developed by the PCI Security Standards Council including American Express, Discover Financial Services, JCB International, MasterCard Worldwide and VISA Inc., to help facilitate the broad adoption of consistent data security measures. Failure to comply with the security requirements as identified in the initial audit or subsequent audits or rectify a security issue may result in fines. While we believe it is based upon, did not exist and was not commercially viable until relatively recently. VoIP technology is havingunusual, restrictions on accepting payment cards, including a disruptive effectcomplete restriction, may be imposed on traditional telephone companies whose businesses are based on other technologies. We also are subject to the risk of future disruptive technologies. If new technologies develop that are ablenot compliant.

Our credit card processors have the ability to deliver competing voice services at lower prices, bettertake significant holdbacks or more conveniently, it couldincrease existing reserves in certain circumstances. The initiation of such holdbacks or increased reserves likely would have a material adverse effect on us.our liquidity.

Our credit card processors have established reserves to cover any exposure that they may have as we collect revenue in advance of providing services to our customers, which is a customary practice for companies that bill their customers in advance of providing services. As such, we have provided our credit card processors with cash reserves of $22,023 and a cash collateralized letter of credit for $10,413 as of December 31, 2008. Under our credit card processing agreements with our Visa/MasterCard, American Express, Barclays and Discover credit card processors, the credit card processor has the right, in certain circumstances,

 

2014

 

VONAGE ANNUAL REPORT 20072008


 

including adverse events affecting our business, to impose a holdback of our advanced payments purchased using a Visa/MasterCard, American Express, Barclays or Discover credit card, as applicable, or demand additional reserves or other security. If circumstances were to occur that would allow any of these processors to initiate a holdback or considerably increase reserves, the negative impact on our liquidity likely would be significant. In addition, our Visa/MasterCard credit card processing agreement may be terminated by the credit card processor at its discretion if we are deemed to be financially insecure. As a significant portion of payments to us are made through Visa and MasterCard credit cards, if the credit card processor does not assist in transitioning our business to another credit card processor, the negative impact on our liquidity likely would be significant.

The success of our business relies on customers’ continued and unimpeded access to broadband service. Providers of broadband services may be able to block our services or charge their customers more for also using our services, which could adversely affect our revenue and growth.

Our customers must have broadband access to the Internet in order to use our service. Some providers of broadband access may take measures that affect their customers’ ability to use our service, such as degrading the quality of the data packets we transmit over their lines, giving those packets low priority, giving other packets higher priority than ours, blocking our packets entirely or attempting to charge their customers more for also using our services.

It is not clear whether suppliers of broadband Internet access have a legal obligation to allow their customers to access and use our service without interference. As a result of recent decisions by the U.S. Supreme Court and the FCC, providers of broadband services are subject to relatively light regulation by the FCC. Consequently, federal and state regulators might not prohibit broadband providers from limiting their customers’ access to VoIP or otherwise discriminating against VoIP providers. In August 2008, however, the FCC found that it had the authority to order a major cable operator to cease using network management practices that interfered with its broadband service users’ ability to use certain types of applications. The cable operator has sought judicial review of the FCC’s decision. Interference with our service or higher charges for also using our service could cause us to lose existing customers, impair our ability to attract new customers and harm our revenue and growth.

These problems could also arise in international markets. For example, in 2006 a Canadian cable provider began offering an optional Cdn$10 per month “quality of service premium” to customers who use third-party VoIP services over its facilities. However, customers who purchase VoIP services directly from this cable provider are not required to pay this additional fee.

Our service requires an operative broadband connection, and if the adoption of broadband does not progress as expected, the market for our services will not grow and we may not be able to grow our business and increase our revenue.

Use of our service requires that the user be a subscriber to an existing broadband Internet service, most typically provided through a cable or digital subscriber line, or DSL, connection. Although the number of broadband subscribers worldwide has grown significantly over the last five years, this service has not yet been adopted by a majority of consumers. If the adoption of broadband services does not continue to grow, the market for our services may not grow. As a result, we may not be able to increase our revenue and become profitable.

We are and in the future may be subject to damaging and disruptive intellectual property litigation that could materially and adversely affect our business, results of operations and financial condition, as well as the continued viability of our company.

We were named as a defendant in several suits that relate to patent infringement and recently entered into agreements to settle certain of the suits. See “Item 3. – Legal Proceedings – Patent Litigation.” In addition, we have been subject to other infringement claims in the past and, given the rapid technological change in our industry and our continual development of new products and services, we may be subject to infringement claims in the future. We may be unaware of filed patent applications and issued patents that could include claims covering our products and services. Intellectual property litigation if determined against us could:

>

Result in the loss of a substantial number of existing customers or prohibit the acquisition of new customers;

>

Lead to an event of default under the terms of our convertible notes, which could accelerate the payment of approximately $253,460 of principal and interest under our notes;

>

cause us to accelerate expenditures to preserve exiting revenues;

>

cause existing or new vendors to require prepayments or letters of credit;

>

cause our credit card processors to demand additional reserves or letters of credit or make holdbacks;

>

result in substantial employee layoffs;

>

materially and adversely affect our brand in the market place and cause a substantial loss of goodwill;

>

cause our stock price to decline significantly or otherwise cause us to fail to meet the continued listing requirements of the New York Stock Exchange, which could result in the delisting of our common stock from the exchange;

>

materially and adversely affect our liquidity, including our ability to pay debts and other obligations as they become due; and

>

lead to our bankruptcy or liquidation.

Parties making claims of infringement may be able to obtain injunctive or other equitable relief that could effectively block our ability to provide our services and could cause us to pay substantial royalties, licensing fees or damages. The defense of any lawsuit could result in time-consuming and expensive litigation, regardless of the merits of such claims.

21


PART I

Because much of our potential success and value lies in our use of internally developed systems and software, if we fail to protect them, it could negatively affect us.

Our ability to compete effectively is dependent in large part upon the maintenance and protection of systems and software that we have developed internally based on open standards. While we have three internally developed issued patents, several pending patent applications and acquired three patents from Digital Packet Licensing, Inc. and settled the patent litigations with Verizon, Sprint, AT&T and others that enable VoIP technology,, we cannot patent much of the technology that is important to our business. To date, we have relied on copyright, trademark and trade secret laws, as well as confidentiality procedures and licensing arrangements, to establish and protect our rights to this technology. We typically enter into confidentialityintoconfidentiality or license agreements with our employees, consultants, customers and vendors in an effort to control access to and distribution of technology, software, documentation and other information. Despite these precautions, it may be possible for a third party to copy or otherwise obtain and use this technology without authorization. Policing unauthorized use of this technology is difficult. The steps we take may not prevent misappropriation of the technology we rely on. In addition, effective protection may be unavailable or limited in some jurisdictions outside the United States, Canada and the United Kingdom. Litigation may be necessary in the future to enforce or protect our rights or to determine the validity and scope of the rights of others. That litigation could cause us to incur substantial costs and divert resources away from our daily business, which in turn could materially adversely affect our business.

We are currently subject to securities class action litigations, the unfavorable outcome of which might have a material adverse effect on our financial condition, results of operations and cash flows.

A number of putative class action lawsuits have been filed against us, certain of our officers and directors, and the lead underwriters of our initial public offering, alleging, among other things, securities laws violations. On January 9, 2007, the Judicial Panel on Multidistrict Litigation transferred all complaints to the District of New Jersey. On November 19, 2007, the plaintiffs filed a consolidated Amended Complaint, which generallyalleges: (i) we made misstatements regarding subscriber line growth and average monthly churn rate; (ii) we failed to disclose problems with facsimile transmissions and a pending fax litigation case; (iii) we failed to disclose all patent infringement claims and issues; and (iv) that the Directed Share Program suffered from various infirmities. On January 18, 2008, we filed our motion to dismiss the consolidated Amended Complaint. On March 3, 2008, the plaintiffs filed an opposition to that motion. Pursuant to the scheduling order in effect, our Reply Brief is due by April 2, 2008. We cannot, however, determine the outcome or resolution of these claims or the timing for their resolution. In addition to the expense and burden incurred in defending this litigation and any damages that we may suffer, our management’s efforts and attention may be diverted from the ordinary business operations in order to address these claims. If the final resolution of this litigation is unfavorable to us, our financial condition, results of operations and cash flows may be materially adversely affected if our existing insurance coverage is unavailable or inadequate to resolve the matter.

We may incur significant costs and harm to our reputation from lawsuits and regulatory inquiries related to our business practices, which may also divert the attention of our management from other aspects of our business.

We have been named in several purported class actions in California, New Jersey, and Washington alleging a wide variety of deficiencies with respect to our business practices, marketing disclosures, email marketing and quality issues for both phone and fax service. We have also been subject to periodic regulatory inquiries regarding our business practices. Class action litigation and regulatory inquiries of these types are often expensive and time consuming and their outcome may be uncertain.

Any such claims or regulatory inquiries, whether successful or not, could require us to devote significant amounts of monetary or human resources to defend ourselves and could harm our reputation. We may need to spend significant amounts on our legal defense, senior management may be required to divert their attention from other portions of our business, new product launches may be deferred or canceled as a result of any proceedings, and we may be required to make changes to our present and planned products or services. If, as a result of any proceedings, a judgment is rendered

22

VONAGE ANNUAL REPORT 2007


or a decree is entered against us, it may materially and adversely affect our business, financial condition and results of operations and harm our reputation.

Our credit card processors have the ability to take significant holdbacks or increase existing reserves in certain circumstances. The initiation of such holdbacks or increased reserves likely would have a material adverse effect on our liquidity.

Our credit card processors have established reserves to cover any exposure that they may have as we collect revenue in advance of providing services to our customers, which is a customary practice for companies that bill their customers in advance of providing services. As such, we have provided our credit card processors with cash reserves of $21,674 and a cash collateralized letter of credit for $10,000 as of December 31, 2007. Under our credit card processing agreements with our Visa/MasterCard, American Express and Discover credit card processors, the credit card processor has the right, in certain circumstances, including adverse events affecting our business, to impose a holdback of our advanced payments purchased using a Visa/MasterCard, American Express or Discover credit card, as applicable, or demand additional reserves or other security. If circumstances were to occur that would allow any of these processors to initiate a holdback or considerably increase reserves, such as our inability to repurchase, refinance or restructure our convertible notes, the negative impact on our liquidity likely would be significant. In addition, our Visa/MasterCard credit card processing agreement may be terminated by the credit card processor at its discretion if we are deemed to be financially insecure. As a significant portion of payments to us are made through Visa and MasterCard credit cards, if the credit card processor does not assist in transitioning our business to another credit card processor, the negative impact on our liquidity likely would be significant.

We are dependent on a small number of individuals, and if we lose key personnel upon whom we are dependent, our business will be adversely affected.

Many of the key responsibilities of our business have been assigned to a relatively small number of individuals. Our future success depends to a considerable degree on the vision, skills, experience and effort of our senior management, including Jeffrey Citron, our founder, Chairman, Chief Strategist and interim Chief Executive Officer, John Rego,our Chief Financial Officer, Louis Mamakos, our Chief Technology Officer, and Jamie Haenggi, our Chief Marketing Officer. We may add additional senior personnel in the future.

If we lose the services of any of our key employees, or if members of our management team do not work well together, it would have an adverse effect on our business. In particular, Mr. Citron has been the driving force in the development of our business to date, and he will continue to be in charge of our overall strategy and be closely involved with our technology and other aspects of our business. However, Mr. Citron could decide to resign as our Chairman, Chief Strategist and interim Chief Executive Officer, which could have a material adverse effect on us.

Demand for information technology and engineering personnel is high, and the media impact from our patent infringement litigation combined with our prior reduction in force and need to refinance our convertible notes have negatively affected our ability to attract and retain such personnel. If we fail to hire and train these additional information technology and engineering personnel, our business, operating results and financial position could be materially adversely affected.

The media impact from our patent infringement litigation, our prior reductions in force and the need to refinance our convertible notes have negatively affected our ability to attract and retain personnel in our information technology and engineering departments. As a result, there is significant strain being placed on our employees and, consequently, our operations. If we are not able to hire, train and retain necessary personnel, specifically employees with expertise in information technology and engineering, we may have to make increasing demands on our already stressed resources. The quality of our services could suffer, which could negatively affect our brand, operating results and financial position.

Regulation of VoIP services is developing and therefore uncertain, and future legislative, regulatory or judicial actions could adversely affect our business and expose us to liability.

Our business has developed in an environment largely free from government regulation. However, the United States and other countries have begun to assert regulatory authority over VoIP and are continuing to evaluate how VoIP will be regulated in the future. Both the application of existing rules to us and our competitors and the effects of future regulatory developments are uncertain.

23


PART I

Future legislative, judicial or other regulatory actions could have a negative effect on our business. If we become subject to the rules and regulations applicable to telecommunications providers in individual states, we may incur significant litigation and compliance costs, and we may have to restructure our service offerings, exit certain markets or raise the price of our services, any of which could cause our services to be less attractive to customers. In addition, future regulatory developments could increase our cost of doing business and limit our growth.

Our international operations are also subject to regulatory risks, including the risk that regulations in some jurisdictions will prohibit us from providing our services cost-effectively or at all, which could limit our growth. Currently, there are several countries where regulations prohibit us from offering service. In addition, because customers can use our services almost anywhere that a broadband Internet connection is available, including countries where providing VoIP services is illegal, the governments of those countries may attempt to assert jurisdiction over us, which could expose us to significant liability and regulation.

The past backgroundWe identified a material weakness in our internal control over financial reporting which was remediated as of December 31, 2007 and may identify additional material weaknesses in the future that may cause us to fail to meet our reporting obligations or result in material misstatements of our founder, Chairman, Chief Strategist and interim Chief Executive Officer, Jeffrey A. Citron, may adversely affect our ability to enter into business relationships and may have other adverse effects on our business.financial statements.

PriorOur management is responsible for establishing and maintaining adequate internal control over financial reporting. Internal control over financial reporting is a process designed to joining Vonage, Mr. Citron was associatedprovide reasonable assurance regarding the reliability of financial reporting and the preparation of financial statements in accordance with Datek Securities Corporation and Datek Online Holdings Corp., including as an employeeaccounting principles generally accepted in the United States. A material weakness is a deficiency, or a combination of and consultant for, Datek Securities and, later, as onedeficiencies, in internal control over financial reporting, such that there is

15


a reasonable possibility that a material misstatement of the principal executive officerscompany’s annual or interim financial statements will not be prevented or detected on a timely basis.

Our management, after discussions with our audit committee and largest stockholdersour independent registered public accounting firm, BDO Seidman LLP, determined that it was necessary to restate our consolidated financial statements for the quarters ended June 30, 2007 and September 30, 2007 in order to correct the amount of Datek Online. Datek Online,stock-based compensation expense recorded by us for those periods. In light of the restatement, we believe that a material weakness existed in the design of our internal control procedures relating to recording stock-based compensation expense, which was formed in early 1998 following a reorganizationremediated as of December 31, 2007.

If we fail to maintain the Datek business, was a large online brokerage firm. Datek Securities was a registered broker-dealer that engaged in a numberadequacy of businesses, including proprietary trading and order execution services. During a portion of the time Mr. Citron was associated with Datek Securities, the SEC alleged that Datek Securities, Mr. Citron and other individuals participated in an extensive fraudulent scheme involving improper use of the Nasdaq Stock Market’s Small Order Execution System, or SOES. Datek Securities (through its successor iCapital Markets LLC), Mr. Citron and other individuals entered into settlements with the SEC in 2002 and 2003, which resulted in extensive fines, bans fromfuture association with securities brokers or dealers and enjoinments against future violations of certain U.S. securities laws. The NASD previously had imposed disciplinary action against Datek Securities, Mr. Citron and other individuals in connection with alleged violations of the rules and regulations regarding the SOES.

There is a risk that some third parties will not do business with us, that some prospective investors will not purchase our securities or that some customers may be wary of signing up for service with us as a result of allegations against Mr. Citron and his past SEC and NASD settlements. We believe that some financial institutions and accounting firms have declined to enter into business relationships with us in the past, at least in part because of these matters. Other institutions and potential business associatesinternal controls, we may not be able to do business with us because of internal policies that restrict associations with individuals who have entered into SEC and NASD settlements. While we believe that these matters have not had a material impact on our business, they may have a greater impact on us while we are a public company, including by adversely affecting our ability to enter into commercial relationships with third parties that we need to effectively and competitively grow our business. Further, should Mr. Citronconclude in the future be accused of, or be shown to have engaged in, additional improper or illegal activities, the impact of those accusations or the potential penalties from such activities could be exacerbated because of the matters discussed above. If any of these risks were to be realized, there could be a material adverse effect on our business or the market price of our common stock.

As a result of being a public company, we incur increased costs that may place a strain on our resources or divert our management’s attention from other business concerns.

As a public company, we incur additional legal, accounting and other expenses that we did not incur as a private company. The Exchange Act requires us to file annual, quarterly and current reports with respect to our business and financial condition, which requires us to incur legal and accounting expenses. The Sarbanes-Oxley Act requires us to maintainhave effective disclosure controls and procedures and internal control over financial reporting. In orderreporting in accordance with the Sarbanes-Oxley Act. Moreover, effective internal controls are necessary for us to produce reliable financial reports and are important to help prevent fraud. As a result, our failure to maintain and improveeffective internal controls could result in the effectivenessloss of investor confidence in the reliability of our disclosurefinancial statements, which in turn could harm the market value of our common stock. Any failure to maintain effective internal controls also could impair our ability to manage our business and proceduresharm our financial results.

Our common stockholders may suffer dilution in the future upon exercise of our Convertible Notes.

In connection with the Financing, we issued $18,000 aggregate principal amount of Convertible Notes to Silver Point Finance, LLC, certain of its affiliates, other third parties and internal control over financial reporting,

24

VONAGE ANNUAL REPORT 2007


affiliates of us. If the conversion rights in the Convertible Notes are exercised, the exercising noteholders may obtain a significant resourcesequity interest in us and management oversight are required. The corporate governance rulesother stockholders may experience significant and regulationsimmediate dilution. Conversion of the SEC andentire $18,000 aggregate principal amount of Convertible Notes at the New York Stock Exchangeinitial conversion rate would have increasedresulted in an increase of our legal and financial compliance costs and make some activities more time consuming and costly. These requirements may place a strain onoutstanding common stock from 156,647,943 shares (as of December 31, 2008) to 218,716,909 shares, an approximate 39.6% increase or 28% dilution to our systems and resources and may divert our management’s attention from other business concerns, which could have a material adverse effect on our business, financial condition and results of operations.common stockholders.

Jeffrey A. Citron, our founder, Chairman Chief Strategist, interim Chief Executive Office and principala significant stockholder, exerts significant influence over us.

As of December 31, 2007,2008, Mr. Citron beneficially owned approximately 34%36.5% of our outstanding common stock, including outstanding securities convertible into or exercisable for common stock held by Mr. Citron.prior to December 31, 2008. As a result, Mr. Citron is able to exert significant influence over all matters presented to our stockholders for approval, including election and removal of our directors and change of control transactions. In addition, as our Chairman, Chief Strategist and interim Chief Executive Officer, Mr. Citron has and will continue to have significant influence over our strategy technology and other matters. Mr. Citron’s interests may not always coincide with the interests of other holders of our common stock.

We may be unable to fully realize the benefits of our net operating loss (“NOL”) carryforwards if an ownership change occurs.

If we were to experience a “change in ownership” under Section 382 of the Internal Revenue Code (“Section 382”), the NOLtheNOL carryforward limitations under Section 382 would impose an annual limit on the amount of the future taxable income that may be offset by our NOL generated prior to the change in ownership. If a change in ownership were to occur, we may be unable to use a significant portion of our NOL to offset future taxable income. In general, a change in ownership occurs when, as of any testing date, there has been a cumulative change in the stock ownership of the corporation held by 5% stockholders of more than 50 percentage points over an applicable three-year period. For these purposes, a 5% stockholder is generally any person or group of persons that at any time during an applicable three-year period has owned 5% or more of our outstanding common stock. In addition, persons who own less than 5% of the outstanding common stock are grouped together as one or more “public group” 5% stockholders. UnderSectionUnder Section 382, stock ownership would be determined under complex attribution rules and generally includes shares held directly, indirectly (though intervening entities) and constructively (by certain related parties and certain unrelated parties acting as a group).

The market price of our common stock has been and may continue to be volatile, and purchasers of our common stock could incur substantial losses.

Securities markets experience significant price and volume fluctuations. This market volatility, as well as general economic conditions, could cause the market price of our common stock to fluctuate substantially. The trading price of our common stock has been, and is likely to continue to be, volatile. Many factors that are beyond our control may significantly affect the market price of our shares. These factors include:

>

 

judgments in our litigation;

>

 

changes in our earnings or variations in operating results;

>

 

any shortfall in revenue or increase in losses from levels expected by securities analysts;

>

 

changes in regulatory policies or tax law;

>

our efforts to repurchase, refinance or restructure our convertible notes;

>

 

operating performance of companies comparable to us; and

>

 

general economic trends and other external factors.

If any of these factors causes the price of our common stock to fall, investors may not be able to sell their common stock at or above their respective purchase prices.

Our stock price may decline due to sales of shares by our other stockholders.

Sales of substantial amounts of our common stock, or the perception that these sales may occur, may adversely affect the price of our common stock and impede our ability to raise capital through the issuance of equity securities in the future. There were 156,019,924 shares of our common stock outstanding as of February 29, 2008. All shares sold in our initial public offering are freely transferable without restriction or further registration under the Securities Act, subject to restrictions that may be applicable to our “affiliates,” as that term is defined in Rule 144 under the Securities Act. Substantially all of the shares held by our pre-IPO stockholders are subject to registration rights, and these rights may be exercised. You should expect a significant number of these shares to be sold,

25


PART I

which may further decrease the price of shares of our common stock. Shares issuable upon exercise of our options and warrants and upon conversion of our convertible notes also may be sold in the market in the future.

Our common stock is listed on the New York Stock Exchange and we may not be able to maintain that listing, which may make it more difficult for you to sell your shares.

Our common stock is listed on the New York Stock Exchange. The New York Stock Exchange has several quantitative and qualitative requirements companies must comply with to maintain this listing, including a $1.00 minimum closing price. While we believe we are currently in compliance with all New York Stock Exchange requirements, we may not maintain compliance in the future. If we are delisted from the New York Stock Exchange, our common stock may be considered a penny stock under the regulations of the Securities and Exchange Commission and would therefore be subject to rules that impose additional sales practice requirements on broker-dealers who sell our securities. The additional burdens imposed upon broker-dealers may discourage broker-dealers from effecting transactions in our common stock, which could severely limit market liquidity of the common stock and your ability to sell our securities in the secondary market. This lack of liquidity would also make it more difficult for us to raise capital in the future.

Our certificate of incorporation and bylaws, and convertible notesthe agreements governing our indebtedness and the terms of certain settlement agreements to which we are a party contain provisions that could delay or discourage a takeover attempt, which could prevent the completion of a transaction in which our stockholders could receive a substantial premium over the then-current market price for their shares.

Certain provisions of our restated certificate of incorporation and our second amended and restated bylaws may make it more difficult for, or have the effect of discouraging, a third party from acquiring control of us or changing our board of directors and management. These provisions:

>

 

permit our board of directors to issue additional shares of common stock and preferred stock and to establish the number of shares,series designation, voting powers (if any), preferences, other special rights, qualifications, limitations or restrictions of any series of preferred stock;

16

VONAGE ANNUAL REPORT 2008


>

 

limit the ability of stockholders to amend our restated certificate of incorporation and second amended and restated bylaws, including supermajority requirements;

>

 

allow only our board of directors, Chairman of the board of directors Chief Strategist or Chief Executive Officer to call special meetings of our stockholders;

>

 

eliminate the ability of stockholders to act by written consent;

>

 

require advance notice for stockholder proposals and director nominations;

>

 

limit the removal of directors and the filling of director vacancies; and

>

 

establish a classified board of directors with staggered three-year terms.

In addition, our convertible notes provide that upon a change of control holderswould constitute an event of default under our Financing agreements. Upon the occurrence of an event of default, the lenders and the noteholders could elect to declare due and payable immediately all amounts due under the Financing agreements, including principal, accrued interest, a “make-whole” premium and, in the case of the Convertible Notes, liquidated damages, and may require ustake action to redeem all orforeclose upon the collateral securing the indebtedness.

Under our Financing agreements, a portion“change of their convertible notes at a price equalcontrol” would result from the occurrence of, among other things:

>

the disposition by Jeffrey A. Citron, our Chairman, or certain of his affiliates of shares of common stock in excess of certain specified amounts;

>

the acquisition by any person or group (other than Mr. Citron and his majority-controlled affiliates or certain investment funds related to New Enterprise Associates) of at least 30% of the voting and/or economic interest of our outstanding common stock on a fully-diluted basis or of the power toelect a majority of our board of directors, if such acquirer also has a greater voting and/or economic interest in our company than Mr. Citron and his majority-owned affiliates;

>

a change in our Chief Executive Officer, unless an interim successor and permanent successor reasonably acceptable to the administrative agent and note agent is appointed within specified time periods; or

>

the acquisition by Silver Point Finance, LLC and its affiliates and related funds of at least 50% of the voting and/or economic interest of our outstanding common stock on a fully-diluted basis or those entities obtaining the power to elect a majority of our board of directors.

We encourage you to read the principal amountagreements in full, including the definition of notes“change of control” therein. These Financing agreements have been previously filed with the Securities and Exchange Commission as exhibits to be redeemed, plus any accrued and unpaid interest and potentially a premium.Amendment No. 8 to our Schedule TO, which was filed on October 22, 2008.

Further, we were named as a defendant in several suits that relaterelated to patent infringement and recently entered into agreements to settle certain of the suits. See “Item 3. – Legal Proceedings – Patent Litigation.”suits in 2007. Certain terms of those agreements, including licenses and covenants not to sue, will be restricted upon a change of control, which may discourage certain potential purchasers from acquiring us.

Such provisions could have the effect of depriving stockholders of an opportunity to sell their shares at a premium over prevailing market prices. Any delay or prevention of, or significant payments required to be made upon, a change of control transaction or changes in our board of directors or management could deter potential acquirers or prevent the completion of a transaction in which our stockholders could receive a substantial premium over the then-current market price for their shares.

 

26

17

VONAGE ANNUAL REPORT 2007


 

 

ITEM 1B.Unresolved Staff Comments

Not applicable.

 

 

ITEM 2.Properties

The following is a summary of our offices and locations:

 

Location

  Business Use  Square
Footage
  Lease
Expiration
Date
  Business Use  Square
Footage
  Lease
Expiration
Date

Holmdel, New Jersey

  

Corporate Headquarters, Network Operations, Customer Service, Sales and Marketing, and Administration

  350,000  2017  

Corporate Headquarters, Network Operations, Customer Service, Sales and Marketing, and Administration

  350,000  2017

Mississauga, Ontario

  

Customer Service, Sales and Marketing, Administration

  28,500  2010  

Customer Service, Sales and Marketing, Administration

  28,500  2010

London, United Kingdom

  

Sales and Marketing, Administration

  3,472  2010  

Sales and Marketing, Administration

  3,472  2010

We believe that the facilities that we occupy are adequate for our current needs and do not anticipate leasing any additional space.

 

 

ITEM 3.Legal Proceedings

 

From time to time, we may become party to litigation and subject to claims, normally those incidents to the ordinary course of our business.

Litigation

State Attorney General Proceedings.

>

On May 3, 2005, the Office of the Attorney General for the State of Connecticut filed a complaint against us, allegingIn 2008, Vonage learned that our advertising and provision of emergency calling service violated the Connecticut Unfair Trade Practices Act and certain state regulations. We answered the complaint on July 7, 2005 and denied its allegations. We have undertaken settlement discussions with the Connecticut Attorney General and have voluntarily provided information requested during the course of those discussions. The state sent Vonage a proposed settlement agreement focused on consumer disclosures relating to our 911 dialing services, and the parties have reached an agreement in principle to settle the litigation for $70. However, the documents memorializing the settlement have not been signed or filed with the Court. It is anticipated that the matter will be fully resolved shortly. If we arenot successful in finalizing this settlement agreement, we intend to vigorously defend against the lawsuit.

>

On October 24, 2007, the Attorney General for the State of Washington advised Vonage in an informal letter that it is considering bringing an enforcement action against Vonage for alleged violations of Washington State’s Unfair Business Practices – Consumer Protection Act (“CPA”) related to Vonage’s cancellation and porting practices. Vonage responded by way of correspondences dated November 14, 2007 and December 21, 2007, the latter in response to an additional inquiry from the Attorney General. No formal action has been filed against Vonage at this time. We are unable to predict whether a formal action will be filed against us, to assess the likelihood of a favorable or unfavorable outcome in this event, or to estimate the amount of liability in the event of an unfavorable outcome.

>

On November 9, 2007, the Assistant Attorney General for the Wisconsin Department of Justice issued a request for documents related to our business, including our marketing efforts, local number portability (“LNP”) process, and cancellation practices. Vonage responded on January 8, 2008, with follow-up documentation

27


PART I

on January 9, 2008. A meeting with the Asst. Attorney General took place on February 5, 2008 and Vonage agreed to provide additional information requested during the meeting. To date, the Wisconsin Attorney General has not filed a complaint against us or taken other formal action. We are unable to predict whether a formal action will be filed against us, to assess the likelihood of a favorable or unfavorable outcome in this matter, or to estimate the amount of liability in the event of an unfavorable outcome.

Patent Litigation.

>

Sprint. On October 4, 2005, a lawsuit was filed against us by Sprint Communications Company L.P. (“Sprint”) in the United States District Court for the District of Kansas. Sprint alleged that Vonage infringed seven patents in connection with providing VoIP services. On September 25, 2007, a jury found Vonage liable for having infringed the Sprint patents at issue. The jury awarded damages in the amount of $69,500, representing 5% of our revenue over the infringing period. On October 7, 2007, we entered into a Binding Memorandum of Understanding (the “MOU”) with Sprint pursuant to which we agreed to settle our ongoing patent dispute and agreed to enter into a licensing arrangement under Sprint’s “Voice over Packet” patent portfolio. Pursuant to the terms of the MOU, each party agreed not to assert infringement against the other party for any party’s current commercial business activities as of the date of the MOU or previously provided commercial business activities. We also agreed not to assert any other infringement action against Sprint unless Sprint first files a patent infringement claim against us for activities not licensed or not covered by the MOU. These covenants not to sue are non-transferable. The MOU provides that we shall pay Sprint the following:

>

$5,000 as a prepayment for telecommunications services to be purchased from Sprint by us over a two year period; and

>

$75,000 for a license for past and future use of Sprint’s patents.

The $5,000 prepayment for services has been recorded as a prepaid expense in the consolidated balance sheet in the fourth quartergroup of 2007 and will be expensed as we use the services.28 states’ attorney generals had begun an investigation into certain of our business practices. We haverecorded $69,500, the amounthave received document requests from 22 of the jury award, as selling, general and administrative expense in the consolidated statements of operations for the three and nine months ended September 30, 2007.participating states. The remaining $5,500 has been recorded as an intangible asset in the consolidated balance sheet as of September 30, 2007 and is being amortized over the remaining life of the patents.

The MOU also providesrequests seek information that Sprint may, at its option, elect to accept the terms and conditions of our settlement with Verizon in lieu of the terms of the MOU (the “Election Provision”). The MOU provides, however, that Sprint shall not be entitledVonage previously produced to the financial termsWisconsin Attorney General as part of an investigation commenced in November 2007, which consisted of, among other things, sales and retention marketing scripting, advertising disclosures, and information related to our settlement with Verizon for any funds paidmoney back guarantee. The most recent requests also seek, among other things, information related to Verizon after the one-year period following the execution of the MOU,marketing and the Election Provision will not apply to the extent that there are objective material adverse changes that would negatively effect us (“Vonage Material Adverse Change”) in the legal situation in the Verizon matter. An example of a Vonage Material Adverse Change that is expressly set forth in the MOU is if the stay of the injunction is lifted that would prevent us from adding new customers. We did not make any additional payment to Sprint as a result of our settlement with Verizon.

>

Verizon. On June 12, 2006, a lawsuit was filed against us and our subsidiary Vonage America Inc., by Verizon Services Corp., Verizon Laboratories Inc., and Verizon Communications, Inc. (“Verizon”) in the United States District Court for the Eastern District of Virginia. Verizon alleged that we infringed seven patents in connection with providing VoIP services and sought injunctive relief, compensatory and treble damages and attorney’s fees. After trial on the merits, a jury returned a verdict finding that Vonage infringed three of the patents-in-suit. The jury rejected Verizon’s claim for willful infringement, treble damages, and attorney’s fees, and awarded compensatory damages in the amount of $58,000 through February 2007. The trial court subsequently indicated that it would award Verizon $1,578 in prejudgment interest on the $58,000 jury award. The trial court issued a permanent injunction with respect to the three patents the jury found to be infringed effective April 12, 2007. The trial court further granted a partial stay which permits us to continue to service existing customers pending appeal, subject to deposit into escrow of a 5.5% royalty on a quarterly basis. In addition, in April 2007, we

28

VONAGE ANNUAL REPORT 2007


posted a cash-collateralized $66,000 bond, which reflected the $58,000 jury award plus pre-and-post judgment interest and costs of $8,000, to stay execution of the monetary judgment pending appeal. In July 2007, we made an additional payment into escrow of $11,885 for the royalty for the second quarter of 2007.

On April 6, 2007, we filed an amended notice of appealbilling practices, as well as a motion for a full stay pending its appeal withearly termination fees. To date, none of the United States Court of Appeals for the Federal Circuit (“CAFC”). On September 26, 2007, the CAFC issued an opinion, affirming in part and reversing in part, the jury verdict. In particular, the CAFC reversed the jury verdict concerning infringement on the 880 patent. The CAFC vacated the $58,000 damage award, as well as the 5.5% royalty and remanded the case to the U.S. District Court for further proceedings. On October 10, 2007, weattorney generals have filed a motion forcomplaint against us or taken other formal action. We are unable to predict whether a review of the September 26th decision by the original three-judge panel or the full panel of the U.S. Court of Appeals for the Federal Circuit sittingen banc.

On October 25, 2007, we resolved our litigation and executed a settlement agreement with Verizon. The terms of the agreement required usformal action will be filed against us. We intend to make a payment to them for $120,000, due to the fact that on November 15, 2007, a federal appeals court turned down our petition for reconsideration of the jury verdict, which was paidfully cooperate in the fourth quarter of 2007. We recorded $83,950 as a royalty expense included in cost of revenue and $3,424 as interest expense related to the Verizon patents, of which $51,345 and $1,170, respectively, were recorded in the year ended December 31, 2006. The remaining $32,626 has been recorded as selling, general and administrative expense in the consolidated statement of operations in 2007. We believe this treatment is appropriate as opposed to setting up an intangible asset and amortizing that asset over the remaining life of the patents because we have deployed work arounds with respect to the Verizon patents as supported by opinions of an expert and therefore are no longer using the Verizon patents.

>investigation.

Klausner Technologies. On July 10, 2006, a lawsuit was filed against us and Vonage America by Klausner Technologies, Inc., (“Klausner”), in the United States District Court for the Eastern District of Texas. Klausner alleged that we infringed one of its patents concerning voice mail technology. Klausnersought injunctive relief, compensatory and treble damages and attorney’s fees. On October 10, 2007, we reached a settlement with Klausner which provides us with a patent license related to voicemail services. The settlement has been recorded as selling, general and administrative expense in the consolidated statement of operations for the period ended September 30, 2007 and was not material to our financial statements.

>

Rates Technology. On October 31, 2007, we settled a dispute with Rates Technology (“Rates”) regarding two patents held by Rates relating to the least cost routing of telephone calls over the public switched telephone network. The settlement has been recorded as selling, general and administrative expense in the consolidated statement of operations for the period ended September 30, 2007 and was not material to our financial statements.

>

Web Telephony, LLC.On March 14, 2007, Web Telephony, LLC filed suit in the United States District Court for the Eastern District of Texas against us and several other defendants. Web Telephony alleges that we are infringing two telecommunications patents held by Web Telephony and seeks injunction relief, compensatory and treble damages and attorneys’ fees. On September 1, 2007, Web Telephony filed an amended complaint, which dropped claims against AT&T, Inc., but retained claims against another AT&T entity (AT&T Corporation). Vonage filed its answer to the amended complaint and counterclaims on September 18, 2007. Web Telephony has settled with all other defendants and dismissed its claims against those defendants. We intend to contest Web Telephony’s infringement allegations vigorously. The Court has currently provided a trial date of March, 2009. We presently are unable to assess the likelihood of a favorable or unfavorable outcome in this matter or to estimate the amount of liability in the event of an unfavorable outcome.

>

AT&T.On October 17, 2007, AT&T Corp. (“AT&T”) filed a complaint against Vonage Holdings Corp. and Vonage America, Inc. in the United States District Court for the Western District of Wisconsin, Civil Action No. 07-C-0585-C, alleging infringement of United States Patent No. 6,487,200 B1 (“the AT&T Litigation”). On December 10, 2007, Vonage filed its Answer & Counterclaim, as well as filed a motion to transfer venue to New Jersey or Delaware. While that motion was pending, the parties entered a definitive

29


PART I

settlement agreement, dated December 20, 2007, pursuant to which the parties agreed to settle their ongoing patent disputes and agreed to enter into a licensing agreement. As part of the settlement, AT&T agreed to dismiss without prejudice its claims against Vonage. In addition, AT&T granted Vonage a non-exclusive license to Patent No. 6,487,200 B1, subject to certain restrictions. Vonage agreed to pay AT&T $650 each month over a five-year term. Vonage also agreed to pay AT&T $1,950 as prepayment for the last three months of payments due under the agreement. The parties also obtained certain non-exclusive licenses to certain patents held by the other, subject to various restrictions. In the third quarter of 2007, we recorded $29,000 in our consolidated statement of operations as selling, general and administrative expense, which is the present value of the $39,000, using a discount rate of 12%. In the fourth quarter of 2007, we recorded an additional $1,350 due to a change in the payment terms. We are amortizing the difference between the present value of $30,350, of which $23,046 is recorded as a long-term liability, and the $39,000 to interest expense over the term of the payments using the effective interest method.

>

Digital Packet Licensing, Inc.We were the principal plaintiff in a litigation pending in the United States District Court for the Northern District of Texas against defendants Bell Atlantic Communications, Inc., SBC Internet Services Inc., Central Telephone Company of Texas, Sprint, and Nortel Networks, Inc. –Digital Packet Licensing Inc. vs. AT&T Corp., Civil Action No. 4:04CV548 (the “Texas Litigation”). The operative complaint alleged that the various defendants were infringing on three telecommunication patents held by Vonage. On October 30, 2007, Vonage filed dismissal papers seeking to dismiss its claims against Verizon pursuant to the settlement agreement it had with Verizon. On November 19, 2007, Vonage filed a joint motion for dismissal with prejudice, dismissing all claims and counterclaims against Sprint in the case, pursuant to the settlement agreement with Sprint. Also, the parties filed a motion to dismiss all claims against SBC Internet Services, Inc. in the case ofDigital Packet Licensing Inc. vs. SBC Internet Services, Inc. et al.pending in the Northern District of Texas, which alleged patent infringement against SBC Internet Services Inc. That case was dismissed against SBC Internet Services Inc. as part of a settlement with AT&T. On December 28, 2007, Nortel Networks Inc., the final named defendant in the Texas Litigation, and Vonage entered into a Memorandum of Understanding (“Nortel MOU”) to settle the Texas Litigation, as well as the litigation described below as the “Nortel Delaware Litigation”. The Nortel MOU generally grants the parties certain licenses, subject to restrictions, to certain patents. Neither party will pay the other any money. The parties entered into a definitive settlement agreement on these terms on March 10, 2008.

>

Nortel Networks. On August 17, 2007, Vonage filed a declaratory judgment suit against Nortel Networks, Inc. and Nortel Networks, Limited (“Nortel”). in the United States District Court for the District of Delaware (the “Nortel Delaware Litigation”), Vonage Holdings Corp. vs. Nortel Networks, Inc., et al. C.A. No. 07-507, seeking a declaration that three Nortel patents were invalid and unenforceable. On December 14, 2007, Nortel answered the complaint and counterclaimed alleging infringement of numerous additional patents. On December 28, 2007, we and Nortel entered into the Nortel MOU, pursuant to which the parties agreed in principle to end the Nortel Delaware Litigation and the Texas Litigation. Pending the parties entering into the definitive settlement agreement, the Nortel Delaware Litigation and the Texas Litigation have been stayed. Among other things, the Nortel MOU provides that the parties will dismiss, with prejudice, the Texas Litigation and the Nortel Delaware Litigation. In addition, Vonage agrees to release Nortel customer Central Telephone Company of Texas from all claims related to the three Vonage patents at issue in the Texas Litigation. Under certain conditions, the parties further agree to provide each other covenants not to sue, as well as licenses with respect to various patents. The parties entered into a definitive settlement agreement on these terms on March 10, 2008.

IPO Litigation. During SeptemberJune and July 2006, Vonage, several of our officers and directors, and the firms who served as the underwriters in our initial public offering (“IPO”) were named as defendants in several purported class action

30

VONAGE ANNUAL REPORT 2007


lawsuits arising out of our IPO. On January 9, 2007, the Judicial Panel on Multidistrict Litigation transferred all complaints to the District of New Jersey. Following briefing by the various plaintiffs in order to appoint lead plaintiff, onOn September 7, 2007, the Court appointed Zyssman Group as the lead plaintiff, and the law firm of Zwerling, Schachter &and Zwerling, LLP as lead counsel. By way of Order dated September 26, 2007, the plaintiffs were to file a Consolidated Amended Complaint (“Amended Complaint”) by November 19, 2007, the defendants could file a motion to dismiss by January 18, 2008, and the plaintiffs can file opposition by March 3, 2008. On November 19, 2007, the plaintiffs filed the Amended Complaint, which generally alleges: (i) defendants made misstatements regarding subscriber line growth and average monthly churn rate; (ii) defendants failed to disclose problems with facsimile transmissions and a pending fax litigation case; (iii) defendants failed to disclose all patent infringement claims and issues; and (iv) that the Directed Share Program suffered from various infirmities. On January 18, 2008,defendants filed its motiontheir motions to dismiss the Amended Complaint. On March 3, 2008, plaintiffs filed an opposition to that motion. Pursuant toComplaint, and briefing on the scheduling order in effect, Defendants’ Reply Brief is duematter was completed by April 2, 2008. Although we believe that we2008, and the individual defendants have meritorious defenses toCourt heard oral argument on October 10, 2008. The Court has not yet ruled on the claims made in each of the aforementioned complaints and intend to contest each lawsuit vigorously, an adverse resolution of any of the lawsuits may have a material adverse effect on our financial position and results of operations in the period in which the lawsuits are resolved. We are not presently able to reasonably estimate potential losses, if any, related to the lawsuits.

Additionally, two of themotion. The firms who served as underwriters to the IPO, have, pursuant to an indemnification agreement entered into between us and those firms prior to the IPO have demanded that Vonage reimburse them for the costs and fees incurred by them in defense of the IPO litigation. In addition, three of the firms have demanded that Vonage reimburse them for the costs and fees incurred by them in response to various regulatory inquiries by the NASDFinancial Industry Regulatory Authority (formerly the NASD) and NYSE,the New York Stock Exchange, among other things. Vonage has declined to date, to reimburse thosethese three firms any fees or expenses. We are unable to predict whether a formal action will be filed against us, to assess the likelihood of a favorable or unfavorable outcome in this event, or to estimate the amount of liability in the event of an unfavorable outcome.

Consumer Class Action Litigations.We have been named in several purported class actions venued in California, New Jersey, and Washington alleging a wide variety of deficiencies with respectto our business practices, marketing disclosures, e-mailemail marketing and quality issues for both phone and fax service.

For example, there are various class actions, on behalf of both nationwide and state classes, pending in New Jersey, Washington and California generally alleging that we delayed and/or refused to allow consumers to cancel their Vonage service; failed to disclose procedural impediments to cancellation; failed to adequately disclose that their 30-day money back guarantee does not give consumers 30 days to try out our services; suppressed and concealed the true nature of our services and disseminated false advertising about the quality, nature and terms of our services; imposed an unlawful early termination fee; and invoked unconscionable provisions of our Terms of Service to the detriment of customers. On May 11, 2007, plaintiffs in one action petitioned the Judicial Panel on Multidistrict Litigation (the “Panel”),

18

VONAGE ANNUAL REPORT 2008


seeking transfer and consolidation of the pending actions to a single court for coordinated pretrial proceedings. The motion was heard on July 26, 2007 in Minneapolis, Minnesota and the Panel, inIn an Order dated August 15, 2007, the Panel transferred the pending actions to the United States Court for the District of New Jersey, captionedIn re Vonage Marketing and SalesPractices Litigation, MDL No. 1862, Master Docket No. 07-CV-3906 (USDC, D.N.J.). On October 1, 2007, counsel for one group of plaintiffs moved before the Court for Consolidation and Appointment of Co-Lead Counsel of the actions, and requested time to file an Amended Consolidated Complaint. TheOn November 6, 2008 the Court has not yet ruledentered an Order Granting Consolidation and Appointment of Co-Lead Counsel, and ordered that a consolidated Complaint be filed within 45 days, which Complaint was filed on the motion.

AlthoughDecember 19, 2008. On February 6, 2009, we believe that we have meritorious defensesfiled a Motion to the claims made in each of the aforementioned complaints and intend to contest each lawsuit vigorously, an adverse resolution of any of the lawsuits may have a material adverse effect on our financial position and results of operations in the period in which the lawsuits are resolved. We are not presently able to reasonably estimate potential losses, if any, related to the lawsuits.Compel Arbitration.

Nebraska Public Service Commission. On November 15, 2007, the Director of the Nebraska Telecommunications Infrastructure and Public Safety Department of the Nebraska Public Service Commission filed a complaint (the “PSC Complaint”) before the Nebraska Public Service Commission (the “NPSC”) alleging that Vonage is required to contribute to the Nebraska Universal Service Fund (“NUSF”) and has failed to do so. The PSC Complaint seeks an order compelling Vonage to contribute to the NUSF, as well as administrative penalties. Vonage is vigorously

31


PART I

defending itself against the PSC Complaint. On December 6, 2007, Vonage filed its answer which, among other things, raised as a defense that the Federal Communications Commission’s decision preempting state application of traditional telephone company regulations applies to Vonage.answer. On or about December 20, 2007, Vonage also brought a complaint for declaratory and injunctive relief against the NPSC in the United States District Court for the District of Nebraska, seeking a declaration that NPSC’s assertion of state jurisdiction over Vonage is unlawful and requesting an injunction with respect to the NPSC’s efforts to force Vonage to contribute to the NUSF. A hearing related to Vonage’s motion for preliminary injunction took place on February 14, 2008 in Federal Court.Nebraska. On March 3, 2008, the United States District Court for the District of Nebraska issued a Memorandum and Order granting Vonage’s Motion for a Preliminary Injunction and Declaratory Relief. Specifically, the Court enjoined the NPSC from asserting state jurisdiction over Vonage to force Vonage to contribute to the NUSF and found the NPSC’s assertion of state jurisdiction over Vonage to force Vonage to pay into the NUSF is unlawful as preempted by the Federal Communications Commission (“FCC”). On April 1, Nebraska filed a Notice of Appeal to the 8th Circuit Court of Appeals. On April 2, Vonage filed a motion for summary judgment in the district court, arguing the court should grant our permanent injunction. The district court, in a May 9, 2008 order, denied Vonage’s request for summary judgment without prejudice. On December 12, 2008 the 8th Circuit Court of Appeals heard oral argument on the appeal and we are awaiting the Court’s ruling.

New Mexico Public Service Commission. On June 27, 2008, the New Mexico Public Regulation Commission (“NMPRC”) filed a complaint for Declaratory Judgment (“NMPRC Complaint”) in the United States District Court for the District of New Mexico, alleging that Vonage is required to contribute to the New Mexico Universal Service Fund (“NMUSF”) and failed to do so. The NMPRC Complaint seeks an order compelling Vonage to contribute to the NMUSF. Vonage is vigorously defending itself against the NMPRC Complaint. On or about July 21, 2008, Vonage filed a Motion to Dismiss the NMPRC Complaint, and the NMPRC filed a response to the Motion to Dismiss. On November 12, 2008 the Magistrate Judge issued Proposed Findings and Recommended Disposition, recommending that the Company’s Motion to Dismiss be granted. On November 21, 2008, NMPRC filed its objections to the Magistrate’s Judge’s recommended disposition, and on December 11, 2008 the Company filed its response to the NMPRC objections to the Magistrate Judge’s recommendation to dismiss the complaint. On January 28, 2009, the District Court Judge heard oralargument and stayed the litigation pending the 8th Circuit decision in the Nebraska Public Service Commission litigation, referenced above.

City of New York vs. Verizon and Vonage.On April 21, 2008, the City of New York and the Sheriff of the City of New York filed a complaint (“NYC Complaint”) in New York State Court against Verizon and Vonage, arising out of collection efforts on the $58,000 judgment entered against Vonage in theVerizon vs. Vonage patent litigation. The City alleges that either Verizon or Vonage is liable for $2,900, which represents a poundage fee of 5% of the value of the property sought to be levied upon. On May 13, 2008, Vonage filed a motion to dismiss one count of the NYC Complaint. On May 16, 2008, Verizon filed a motion to dismiss the NYC Complaint in its entirety. The Court denied both motions and the parties are currently engaged in discovery.

PC Management. By letter dated February 2, 2009, PC Management, Inc. (“PCM”) provided written notice to us of its intent to arbitrate a dispute concerning PCM’s right to an early termination fee under a Master Services Agreement for mobile services. Although the arbitration proceeding has not commenced, we believe that PCM will claim entitlement to approximately $1,875 in contractual termination fees.

IP Matters

Alcatel-Lucent. On November 4, 2008, Vonage received a letter from Alcatel-Lucent initiating an opportunity for Vonage to obtain a non-exclusive patent license to certain of its patents that may be relevant to Vonage’s business. Vonage is currently analyzing the applicability of such patents to its business. If Vonage determines that these patents are applicable to its business and valid, it may incur expense in licensing them. If Vonage determines that these patents are not applicable to its business or invalid, it may incur expense and damages if there is litigation.

Centre One. On December 5, 2008, Centre One filed a lawsuit against Vonage and its subsidiary Vonage America Inc. in the United States District Court for the Eastern District of Texas alleging that some of Vonage’s products and services are covered by a patent held by Centre One (United States Patent No. 7,068,668) entitled “Method and Apparatus for Interfacing a Public Switched Telephone Network and an Internet Protocol Network for Multi-Media Communication”. The suit also named Verizon Communications Inc. and deltathree Inc. as defendants. Vonage believes Centre One is a firm owned by a sole inventor. Vonage is currently reviewing the validity of the Centre One patent and whether any of Vonage’s products and services are covered by it.

From time to time, in addition to those identified above, Vonage is subject to legal proceedings, claims, investigations and proceedings in the ordinary course of business, including claims of alleged infringement of third-party patents and other intellectual property rights, commercial, employment and other matters. In accordance with generally accepted accounting principles, Vonage makes a provision for a liability when it is both probable that a liability has been incurred and the amount of the loss or range of loss can be reasonably estimated. These provisions are reviewed at least quarterly and adjusted to reflect the impacts of negotiations, settlements, rulings, advice of legal counsel, and other information and events pertaining to a particular case. Litigation is inherently unpredictable. We are unablebelieve that we have valid defenses with respect to the legal matters pending against Vonage. Given

19


the uncertainty surrounding litigation and our inability to assess the likelihood of further action by the NPSC to overturn the relief granted to Vonage in this mattera favorable or to estimate the amount of liabilityunfavorable outcome in the eventabove noted matters, it is possible that the NPSC is successful inresolution of one or more of these efforts.matters could have a material adverse effect on our consolidated financial position, cash flows or results of operations.

Regulation

Telephony services are subject to a broad spectrum of state and federal regulations. Because of the uncertainty over whether VoIP should be treated as a telecommunications or information service, we have been involved in a substantial amount of state and federal regulatory activity. Implementation and interpretation of the existing laws and regulations is ongoing and is subject to litigation by various federal and state agencies and courts. Due to the natureuncertainty over the regulatory classification of the technology in use,VoIP service, there iscan be no guaranteeassurance that we will not be subject to new regulations or existing regulations under new interpretations.

Federal – Local Number Portability

On November 8, 2007, the FCC released its Order extending local number portability (“LNP”) obligationsinterpretations, and that such change would not introduce material additional costs to interconnected VoIP providers. This requirement of the Order will become effective 30days after publication of the Order in the Federal Register. The Order was published in the Federal Register on February 21, 2008, and the LNP requirement for interconnected VoIP providers becomes effective on March 24, 2008.

In addition, the FCC held that validation of LNP requests should be based on no more than four fields for simple ports and those fields should be: (1) 10-digit telephone number; (2) customer account number; (3) 5-digit zip code; and (4) pass code (if applicable). This part of the Order was to become effective on February 6, 2008. On January 11, 2008, Embarq, a local telecommunications carrier, filed a petition asking that the FCC waive the effective date of the four field validation requirement until it implements a new billing system. On February 5, 2008, the FCC waived the requirement for Embarq to comply with the four field validation requirement until September 30, 2008. The Commission also, on its own motion, waived the February 6, 2008 for all other affected companies until July 31, 2008.

Vonage currently provides LNP. Vonage faces difficulties in executing port requests in a timely manner. If Vonage is not able to implement port requests in a timely manner after the effective date of the LNP requirement for interconnected VoIP provider, Vonage could be subject to complaints at the FCC and/or an enforcement action by the FCC.

Federal – Universal Service

On June 1, 2007, the District of Columbia Court of Appeals vacated the portion of the FCC Universal Service Fund (“USF”) Order which required interconnected VoIP providers to make double USF payments in violation of the carrier’s carrier rule. However, the Court failed to decide how interconnected VoIP providers would recover the USF payments made to underlying carriers. Vonage continues to pursue actions to recover all methods of payments that were made from the FCC’s violation of double payments and the carrier’s carrier rule.

Federal – Disability Access

On September 15, 2007, the FCC released its Order extending the disability access requirements of Section 255 and 225 to interconnected VoIP services and to manufacturers of specially designed equipment used to provide VoIP services. The Order also required interconnected VoIP providers to contribute to the TRS Fund and offer 711 dialing for access to relay services. Vonage has complied effective October 5, 2007.

32

VONAGE ANNUAL REPORT 2007


On October 9, 2007, the FCC’s Consumer and Governmental Affairs Bureau issued an Order granting in part several waiver requests related to VoIP 711 dialing. The Order waives for six months the requirement that interconnected VoIP service providers transmit 711 calls to an appropriate relay provider. In the second part of the waiver, the Bureau waived for six months traditional TRS providers’ obligation to call an appropriate PSAP when receiving, via interconnected VoIP services, a 711 call concerning an emergency.

Under the direction of the FCC waiver, Vonage, as an interconnected VoIP service, is providing reminders to subscribers to dial 911 directly in the event of an emergency.

Federal – E-911

On September 3, 2005, the FCC released its VoIP E-911 Order. Pursuant to the Order, we were required (i) to notify our customers of the differences between the emergency services available through us and those available through traditional telephony providers and to receive affirmative acknowledgment from all of our customers that they understand the nature of the emergency services available through our service and (ii) to provide E-911 services to 100% of our subscribers by November 28, 2005. We have received affirmative acknowledgment from substantially all of our customers that they understand our emergency services and therefore we are substantially in compliance with both aspects of the Order. On November 28, 2005, we filed a petition for extension of time and limited waiver of certain of the enhanced emergency service requirements. To the extent the waiver is necessary and remains ungranted, we are at risk of an enforcement action including fines, penalties and/or an order to cease and desist selling and marketing our services in certain areas where E-911 service is unavailable. We regularly update the FCC on our E-911 deployment efforts. As of December 31, 2007, we have deployed E-911 service to 98.5% of our U.S. customer base.business.

Federal – CALEA

On August 5, 2005, the FCC released an Order extending the obligations of Communications Assistance for Law Enforcement Act (“CALEA”) to interconnected VoIP providers. Under CALEA, telecommunications carriers must assist law enforcement in executing electronic surveillance, which include the capability of providing call content and call-identifying information to a local enforcement agency, or LEA, pursuant to a court order or other lawful authorization.

The FCC required all interconnected VoIP providers to become fully CALEA compliant by May 14, 2007. To date, we have taken significant steps towards CALEA compliance, which include testing thea CALEA solution with the FBI and delivering lawful CALEA requests. We have also implemented alternative solutions that allow CALEA access to call content and call-identifying information. The FCC and law enforcement officials have been advised as to our CALEA progress and our efforts at implementing alternative solutions. We could be subject to an enforcement action by the FCC if our CALEA solution is deemed not fully operational.

Federal – CPNI

On April 2, 2007, the FCC released its Order extending the application of the customer proprietary network information (“CPNI”) rules to interconnected VoIP providers. The FCC’s CPNI rules were published with an effective date of December 8, 2007. CPNI includes information such as the phone numbers called by a consumer; the frequency, duration, and timing of such calls; and any services/features purchased by the consumer, such as call waiting, call forwarding, and caller ID.

Under the FCC’s existing rules, carriers may not use CPNI without customer approval except in circumstances related to their provision of existing services, and must comply with detailed customer approval processes when using CPNI outside of these circumstances. The new CPNI requirements are aimed at establishing more stringent security measures for access to a customer’s CPNI data in the form of enhanced passwords for on-line access and call-in access to account information as well as customer notification of account or password changes.

At the present time we do not utilize our customer’s CPNI in a manner which would require us to obtain consent from our customers, but in the event that we do in the future, we will be required to adhere to specific CPNI rules aimed at marketing such services. Vonage has implemented additional security measures for CPNI designed to address the new requirements.

State Telecommunications Regulation

In general, the focus of interconnected VoIP telecommunications regulation is at the federal level. On November 12, 2004, the FCC declared that our service is subject to federal regulation and preempted the Minnesota Public Utilities Commission, or MPUC, from imposing certain of its regulations

33


PART I

on us. The FCC’s decision was based on its conclusion that our service is interstate in nature and cannot be separated into interstate and intrastate components. On March 21, 2007, the United States Court of Appeals for the 8th Circuit affirmed the FCC’s declaratory ruling preempting state regulation of Vonage’s service. The 8th Circuit found that it is impossible for Vonage to separate its interstate traffic from its intrastate traffic because of the nomadic nature of the service. As a result, the 8th Circuit held that it was reasonable for the FCC to preempt state regulation ofVonage’s service. The 8th Circuit was clear, however, that the preemptive effect of the FCC’s declaratory ruling may be reexamined if technological advances allow for the separation of interstate and intrastate components of the nomadic VoIP service. Therefore, the preemption of state authority over Vonage’s service hinges on the inability to separate the interstate and intrastate components of the service.

While this ruling does not exempt us from all state oversight of our service, it effectively prevents state telecommunications regulators from imposing certain burdensome and inconsistent market entry requirements and certain other state utility rules and regulations on our service. State regulators continue to probe the limits of federal preemption in their attempts to apply state telecommunications regulation to interconnected VoIP service. The Nebraska Public Service Commission (“NPSC”) case,and New Mexico Public Regulatory Commission cases, discussed above under the Litigation section to this note, is an exampleare examples of a state public utility commission attemptattempts to extend traditional state telecommunications regulation to our service. In this case,these cases, the NPSC soughtstate public utility commissions are seeking to apply state universal service funding requirements to Vonage. Other states including New Mexico and Kansas havehas also asserteddetermined that they have jurisdiction to seek state universal service funding from interconnected VoIP providers. Similarly, the Public Utility Commission of Ohio has adopted rules that would apply state fees for Telephone Relay Service to interconnected VoIP service. We expect that state public utility commissions and state legislators will continue their attempts to apply state telecommunications regulations to interconnected VoIP service.

State and Municipal Taxes

For a period of time, we did not collect or remit state or municipal taxes (such as sales, excise, and ad valorem taxes), fees or surcharges (“Taxes”) on the charges to our customers for our services, except that we have historically complied with the New Jersey sales tax. We have received inquiries or demands from a number of state and municipal taxing and 911 agencies seeking payment of Taxes that are applied to or collected from customers of providers of traditional public switched telephone network services. Although we have consistently maintained that these Taxes do not apply to our service for a variety of reasons depending on the statute or rule that establishes such obligations, a number of states have changed their statutes as part of the streamlined sales tax initiatives and we are now collecting and remitting sales taxes in those states. In addition, a few states address how VoIP providers should contribute to support public safety agencies, and in those states we began to remit fees to the appropriate state agencies. We have also contacted authorities in each of the other states to discuss how we can financially contribute to the 911 system. We do not know how all these discussions will be resolved, but there is a possibility that we will be required to pay or collect and remit some or all of these Taxes in the future. Additionally, some of these Taxes could apply to us retroactively. As such, we have recorded a reserve of $5,803$2,915 at December 31, 20072008 as our best estimate of the potential tax exposure for any retroactive assessment. We believe the maximum estimated exposure for retroactive assessments is $16,795$12,056 as of December 31, 2007.2008.

 

3420

 

VONAGE ANNUAL REPORT 20072008


 

 

ITEM 4.Submission of Matters to a Vote of Security Holders

 

On November 3, 2008, a special meeting of stockholders was held to ask stockholders of Vonage Holdings Corp. to approve the issuance of all shares of Vonage common stock that may be issued upon conversion of $18,000 of convertible secured third lien notes that Vonage and Vonage America Inc., one of Vonage’s subsidiaries, issued following the special meeting as co-issuers in a private placement, including shares of Vonage common stock that may be issued to our directors, officers and substantial security holders upon conversion of such notes. The number of votes which the shares of the Company’s stock represented at the special meeting in person or by proxy was 113,800,341, constituting more than a majority of the votes which the outstanding shares of the Company’s common stock were entitled to vote at the special meeting. There were no matters submitted to a vote of security holders during the quarter ended December 31, 2007.113,540,680 votes cast in favor, 235,553 votes against and 24,108 votes abstained.

 

EXECUTIVE OFFICERS AND DIRECTORS OF THE REGISTRANT

Our executive officers and directors are listed below.

Jeffrey A. Citron,Marc P. Lefar, Director Chairman, Chief Strategist and Interim Chief Executive Officer.Jeffrey A. Citron,Marc P. Lefar, age 37, was45, has been our Chairman and Chief Executive Officer from January 2001 through February 2006. He resigned from his position as Chief Executive Officer and became oura director since July 2008. Prior to joining Vonage, Mr. Lefar was Founder and Principal of Marketing Insights, a technology and media consultancy that he founded in May 2007. Prior to founding that firm, Mr. Lefar served as Chief Strategist inMarketing Officer of Cingular Wireless from February 2006. On2003 to April 11, 2007, in connection with2007. Mr. Lefar also served as Executive Vice President, Marketing and Value-Added Services of Cable and Wireless Global from 2000 to 2002. He also held senior leadership roles at Verizon Wireless and GTE Wireless. Mr. Lefar spent the resignationfirst nine years of Michael Snyder, our Chief Executive Officer, our board of directors appointed Mr. Citron as our Interim Chief Executive Officer. In 1995, Mr. Citron founded The Island ECN, a computerized trading system designed to automate the order execution process. Mr. Citron became the Chairman and CEO of Datek Online Holdings Corp. in February 1998 and departed The Island ECN and Datek in October 1999.his career at Procter & Gamble.

John S. Rego, Executive Vice President, Chief Financial Officer and Treasurer.John S. Rego, age 46,47, joined Vonage as Chief Financial Officer in July 2002 and manages accounting, finance, planning, taxation and facilities. From 2001 to 2002, Mr. Rego served as Vice President of Finance for business operations at RCN Corporation. From 1998 to 2000, Mr. Rego served in a variety of corporate and operational finance positions at Winstar Communications, including Vice President of Finance for the SME, Internet, Web Hosting and Professional Services divisions. Additionally, Mr. Rego spent over 14 years in practice as a certified public accountant with international CPA firms.

Louis A. Mamakos, Executive Vice President and Chief Technology Officer.Louis A. Mamakos, age 48,49, has been our Chief Technology Officer since July 2004 and oversees all technology functions at Vonage, which include new product and services development, supervision of all research projects and integration of all technology-based activities into Vonage’s corporate strategy. Prior to joining Vonage, Mr. Mamakos served as a Fellow for Hyperchip, Inc., a start-up that built scaleable, high-performance core routers, from July 2002 to May 2004. Prior to Hyperchip, Mr. Mamakos heldvarious engineering and architecture positions at UUNET Technologies, now known as MCI, from 1993 to May 2002. Prior to UUNET Technologies, Mr. Mamakos spent nearly 12 years as Assistant Manager for Network Infrastructure at the University of Maryland, College Park.

Sharon A. O’Leary, Executive Vice President, Chief Legal Officer and Secretary.Sharon A. O’Leary, age 49, joined Vonage in August 2005 as Chief Legal Officer. From 2002 to 2005, Ms. O’Leary served as Senior Vice President, General Counsel and Secretary of TeleTech Holdings Inc. From 2000 to 2002, she was Senior Vice President and General Counsel for LoneTree Capital, a venture capital firm. From 1998 to 2000, Ms. O’Leary was Vice President – Law with MediaOne Group, where she managed the general corporate securities, antitrust, litigation, risk management, human resources and public relations advice areas of the law department. From 1987 to 1998, Ms. O’Leary held various commercial transactions positions within the legal department of US WEST, with the exception of a four-year break from 1993 to 1997 when she was a Partner with the law firm of Browning, Kaleczyc, Berry & Hoven, managing its mergers and acquisitions practice. On February 4, 2008, Ms. O’Leary submitted her resignation effective March 31, 2008.

Jamie Haenggi, Chief Marketing Officer.Jamie Haenggi, age 38,39, has served as Chief Marketing Officer since May 2007 and is responsible for overseeing Marketing, Retail Sales and Corporate Communications. From November 2006 through April 2007, Ms. Haenggi served as Vice President of Customer Life. Prior to joining Vonage, from 1997, Ms. Haenggi served as Vice President of Worldwide Marketing for ADT Security Services and various other sales and marketing operational roles. Ms. Haenggi’s experience in the home security and protection industry also includes tenure as the head of marketing and acquisition integration at Holmes Protection and as the Director of National Guardian’s International Division.

Jeffrey A. Citron, Director, Chairman.Jeffrey A. Citron, age 38, has been the Chairman of our board of directors since January 2001. Mr. Citron was also our Chief Executive Officer from January 2001 through February 2006. He served as our Chief Strategist from February 2006 to July 2008 and assumed the additional role of Interim Chief Executive Officer from April 2007, upon the resignation of Vonage’s prior Chief Executive Officer, until July 2008. In 1995, Mr. Citron founded The Island ECN, a computerized trading system designed to automate the order execution process. Mr. Citron became the Chairman and CEO of Datek Online Holdings Corp. in February 1998 and departed The Island ECN and Datek Online Holdings Corp. in October 1999.

Peter Barris, Director.Peter Barris, age 56,57, joined our board of directors in September 2004. Mr. Barris has served as Managing General Partner of New Enterprise Associates, LLC, or NEA, since 1999. He has been with NEA since 1992, and he serves as either an executive officer or General Partner of various NEA entities. Mr. Barris serves on

35


PART I

the boards of directors of Innerworkings, Inc., Neutral Tandem, Inc. and the Mid-Atlantic Venture Association, Innerworkings, Inc.,as well as several private companies in the National Venture Capital Association and Venture Philanthropy Partners andNEA portfolio. Mr. Barris is a Membermember of the Board of Trustees of Northwestern University and the Board of Overseers of the Tuck School at Dartmouth College and the Board of Advisors of the Tuck’s Center for Private Equity and Entrepreneurship at Dartmouth College.

Morton David, Director.Morton David, age 71,72, joined our board of directors in August 2001. Mr. David served as the Chairman and Chief Executive Officer of Franklin Computer Corporation (later Franklin Electronic Publishers, Inc.) from 1983 to 1998. Mr. David currently serves on the board of directors of Sharper Image Corporation and previously served on the board of directors of Datek Online Holdings Corp. from 1998 until its acquisition by Ameritrade Holdings in 2002.2002 and on the board of directors of Sharper Image Corporation from 1998 until 2008.

Michael Krupka, Director. Michael Krupka, age 42, currently serves43, joined our board of directors in July 2007. Mr. Krupka has served as Managing Director of Bain Capital Ventures since its founding in 2000. Prior to Bain Capital Ventures, Mr. Krupka was a Managing Director at Bain Capital Ventures. Prior to that, he was a Managing Directorand Principal with the Private Equity Group of Bain Capital focusing his investing activitiesPartners, LLC from 1994 to 2000, during which time he focused on technology and technology-driven companies, including software, hardware, database and telecommunication services. Previously, heEarlier at Bain Capital Partners, LLC, from 1991 to 1994, Mr. Krupka was parta Principal of Information Partners, a Bain Capital fund focused on early-stage information technology investing, andinvesting. Prior to Bain Capital Partners, LLC, Mr. Krupka was a consultant with

21


Bain & Company. Mr. Krupka hasserves on the board of directors of a B.A. from Dartmouth College.number of privately held companies.

J. Sanford Miller, Director.J. Sanford (Sandy) Miller, age 58,59, joined our board of directors in January 2004. Mr. Miller is a General Partner in Institutional Venture Partners, (IVP),or IVP, which he joined in April 2006. Prior to joining IVP, Mr. Miller was a Senior Partner at 3i, which he joined in 2001. Prior to joining 3i, Mr. Miller co-founded Thomas Weisel Partners in 1998, where he was a Member of the Executive Committee, Chief Administrative and Strategic Officer and Co-Director of Investment Banking. From 1990 to 1998, Mr. Miller was a Senior Partner at Montgomery Securities, where he led the technology and healthcare groups. Previously, he was a Managing Director and ran the technology and healthcare investment banking divisions in San Francisco for Merrill Lynch from 1987 to 1990. Mr. Miller is a College Trustee at the University of Virginia and serves on the Management Board of Visitors of the Stanford GraduateUniversity School of Business.Law. Mr. Miller is our Lead Independent Director.

Jeffrey J. Misner, Director.Jeffrey Misner, age 55, joined our board of directors in March 2008. Mr. Misner served as Executive Vice President and Chief Financial Officer of Continental Airlines, Inc. from August 2004 until his retirement in August 2008. Mr. Misner joined Continental Airlines, Inc. in 1995 and previously served in various capacities, most recently as Senior Vice President and Chief Financial Officer.

Governor Thomas J. Ridge, Director.Governor Thomas J. Ridge, age 62,63, joined our board of directors in August 2005.Governor Ridge has served as President and Chief Executive Officer of Ridge Global, LLC, a global strategic consulting company since July 2006. From April 2005 to July 2006, he was President and Chief Executive Officer of Thomas Ridge LLC. From January 2003 to January 2005, Governor Ridge served as the Secretary of the United States Department of Homeland Security. From 2001 through 2002, Governor Ridge served as the Special Assistant to the President for Homeland Security, an Executive Office created by President Bush in October 2001. Governor Ridge served as Governor of the Commonwealth of Pennsylvania for two terms from 1995 through 2001 and was a member of the U.S. House of Representatives from 1983 through 1995. Governor Ridge currently serves on the boards of directors of The Home Depot, Inc.Hershey Company and Exelon Corporation.

John J. Roberts, Director.John J. Roberts, age 63,64, joined our board of directors in August 2004. Mr. Roberts served as Global Managing Partner for PricewaterhouseCoopers LLP from 1998 until his retirement in June 2002. From 1994 to 1998, Mr. Roberts served as Chief Operating Officer of Coopers & Lybrand, which merged with Price Waterhouse in 1998. He currently serves on the boards of directors and audit committees of Armstrong Holdings,World Industries, Inc., and Safeguard Scientifics, Inc. and the board of trustees and audit committee of the Pennsylvania Real Estate Investment Trust. He is a Member of the American Institute of Certified Public Accountants.

Chief Executive Officer Search

On April 11, 2007, Michael Snyder stepped down from his position as Chief Executive Officer. Jeffrey A. Citron, our Chairman and Chief Strategist was appointed, effective April 11, 2007, as our interim Chief Executive Officer. We immediately com- menced a search for Mr. Snyder’s replacement, but an active search was temporarily suspended by the search committee appointed by our board of directors in mid-2007 until the recent settlements of IP litigation against us. We expect to name a replacement for Mr. Citron prior to the end of the second quarter of 2008 and anticipate that Mr. Citron will maintain his role as our Chairman and Chief Strategist.

 

3622

 

VONAGE ANNUAL REPORT 20072008


[THIS PAGE INTENTIONALLY LEFT BLANK]

37


PART II

 

 

ITEM 5.Market for Registrant’s Common Equity, Related Stockholder Matters and Issuer Purchases of Equity Securities

 

Price Range of Common Stock

Our common stock has been listed on the New York Stock Exchange under the ticker symbol “VG” since May 24, 2006. Prior to that time, there was no public market for our common stock. The following table sets forth the high and low sales prices for our common stock as reported on the NYSE for the quarterly periods indicated.

 

  Price Range of Common Stock  Price Range of Common Stock
  High  Low  High  Low

2008

    

Fourth quarter

  $1.32  $0.57

Third quarter

  $1.96  $0.90

Second quarter

  $2.05  $1.66

First quarter

  $2.43  $1.69

2007

        

Fourth quarter

  $2.70  $0.96  $2.70  $0.96

Third quarter

  $3.19  $0.89  $3.19  $0.89

Second quarter

  $4.43  $2.83  $4.43  $2.83

First quarter

  $7.01  $2.98  $7.01  $2.98

2006

    

Fourth quarter

  $7.89  $6.40

Third quarter

  $9.07  $6.30

Second quarter (from May 24)

  $17.25  $8.25

 

Holders

At February 29, 2008,January 31, 2009, we had approximately 183198 stockholders of record. This number does not include beneficial owners whose shares are held in street name.

Dividends

We have never paid cash dividends on our common stock, and we do not anticipate paying any cash dividends on our common stock for at least the next 12 months. We intend to retain all of our earnings, if any, for general corporate purposes, and, if appropriate, to finance the expansion of our business.

Use of Proceeds from Initial Public Offering

On May 23, 2006, the Securities and Exchange Commission declared effective our Registration Statement on Form S-1 (File No. 333-131659)relating to our IPO. After deducting underwriting discountsunderwritingdiscounts and commissions and other offering expenses, our net proceeds from the offering equaled approximately $491,144, which includes $1,896 of costs incurred in 2005. We have invested the net proceeds of the offering in short- term,short-term, interest bearing securities pending their use to fund our expansion, including funding marketing expenses and operating losses. Except for payments in connection with IP litigation settlements and debt repayment, there has been no material change in our planned use of proceeds from our IPO as described in our final prospectus filed with the Securities and Exchange Commission pursuant to Rule 424(b). For the year ended December 31, 2006, weWe did not use any of the net proceeds from the IPO. ForIPO until after the year ended December 31, 2007,2006. Through the year ended December 31, 2008, we used $270,926$418,881 of the net proceeds from the IPO to fund operating activities of $270,926 including $202,475$212,225 for IP litigation settlements, $40,327 to pay noteholders of our previously issued convertible notes, $26,799 for debt related costs related to the Financing and $47,232$80,829 for capital expenditures, software development and patent purchases.

 

38

23

VONAGE ANNUAL REPORT 2007


 

Stock Performance Graph

The graph below compares the cumulative total return of our common stock between May 24, 2006 (the date of our IPO) and December 31, 2007,2008, with the cumulative total return of (1) the S&P 500 Index, (2) the NASDAQ Telecom Index and (3) the NYSE Composite Index. This graph assumes the investment of $100 on May 24, 2006 in our common stock, the S&P 500 Index, the NASDAQ Telecom Index and the NYSE Composite Index, and assumes the reinvestment of dividends, if any. The graph assumes the initial value of our common stock on May 24, 2006 was the closing sales price of $14.85 per share.

The graph below and related information shall not be deemed “soliciting material” or “filed” with the Securities and Exchange Commission or otherwise subject to the liabilities of Section 18 of the Securities Exchange Act of 1934, nor shall such information be deemed incorporated by reference into any filing under the Securities Act of 1933 or the Exchange Act, except to the extent we specifically request that such information be treated as soliciting material or specifically incorporate such information by reference into a document filed under the Securities Act or the Exchange Act.

 

COMPARISON OF THE CUMULATIVE TOTAL RETURN ON COMMON STOCK

BETWEEN MAY 24, 2006 AND DECEMBER 31, 20072008

Among Vonage Holdings Corp., the S&P 500 Index, the NASDAQ Telecom Index and the NYSE Composite Index

 

Vonage

Holdings Corp.

  

S&P 500

Index

  

NASDAQ

Telecom
Index

  

NYSE

Composite
Index

  Date

$ 100.00

  $100.00  $100.00  $100.00  5/24/06

$ 80.94

  $100.92  $98.83  $101.56  5/31/06

$ 57.85

  $100.92  $94.99  $101.32  6/30/06

$ 47.74

  $101.44  $85.58  $102.22  7/31/06

$ 57.31

  $103.60  $97.74  $104.04  8/31/06

$ 46.33

  $106.14  $101.68  $105.04  9/29/06

$ 46.33

  $109.48  $106.23  $108.83  10/31/06

$ 43.77

  $111.29  $114.12  $111.24  11/30/06

$ 46.73

  $112.69  $115.53  $113.35  12/29/06

$ 38.25

  $114.28  $115.74  $114.78  1/31/07

$ 35.02

  $111.78  $116.65  $113.17  2/28/07

$ 23.23

  $112.89  $116.73  $114.87  3/30/07

$ 20.67

  $117.78  $120.52  $119.41  4/30/07

$ 20.27

  $121.62  $124.17  $123.76  5/31/07

$ 20.94

  $119.45  $128.19  $122.45  6/29/07

$ 14.34

  $115.63  $129.22  $118.50  7/31/07

$ 14.21

  $117.12  $135.45  $119.03  8/31/07

$ 6.94

  $121.31  $142.17  $124.51  9/28/07

$ 13.74

  $123.11  $146.24  $127.89  10/31/07

$ 14.21

  $117.68  $129.22  $122.25  11/30/07

$ 15.49

  $116.67  $126.13  $120.80  12/31/07
    December 31,
    2006  2007  2008

Vonage Holdings Corp.

  $46.73  $15.49  $4.44

S&P 500 Index

  $112.69  $116.67  $71.77

NASDAQ Telecom Index

  $115.53  $126.13  $71.91

NYSE Composite Index

  $113.35  $120.80  $71.40

 

39

24

VONAGE ANNUAL REPORT 2008


PART II

 

 

ITEM 6.Selected Financial Data

The following table sets forth our selected historical financial information. The statement of operations and cash flow data for the years ended December 31, 2008, 2007 2006 and 20052006 and the balance sheet data as of December 31, 20072008 and 20062007 are derived from our audited consolidated financial statements and related notes included elsewhere in this Annual Report on Form 10-K. The statement of operations and cash flow data for the years ended December 31, 20042005 and 20032004 and the balance sheet data as of December 31, 2006, 2005 2004 and 20032004 are derived from our audited consolidated financial statements and related notes not included in this Annual Report on Form 10-K. The results included below and elsewhere are not necessarily indicative of our future performance. You should read this information together with “Management’s Discussion and Analysis of Financial Condition and Results of Operations” and our consolidated financial statements and the related notes included elsewhere in this Annual Report on Form 10-K.

 

  For the Years Ended December 31,   For the Years Ended December 31, 

(in thousands, except per share amounts)

  2007 2006 2005 2004 2003   2008 2007 2006 2005 2004 

Statement of Operations Data:

            

Operating Revenues:

            

Telephony services

  $803,522  $581,806  $258,165  $75,864  $16,905   $865,765  $803,522  $581,806  $258,165  $75,864 

Customer equipment and shipping

   24,706   25,591   11,031   3,844   1,817    34,355   24,706   25,591   11,031   3,844 
   828,228   607,397   269,196   79,708   18,722    900,120   828,228   607,397   269,196   79,708 

Operating Expenses:

      

Direct cost of telephony services(1)

   216,831   171,958   84,050   23,209   8,556    226,210   216,831   171,958   84,050   23,209 

Royalty

   32,606   51,345                32,606   51,345       

Total direct cost of telephony services

   249,437   223,303   84,050   23,209   8,556    226,210   249,437   223,303   84,050   23,209 

Direct cost of goods sold

   59,117   62,730   40,441   18,878   4,867    79,382   59,117   62,730   40,441   18,878 

Selling, general and administrative

   461,768   272,826   154,716   49,186   19,174    298,985   461,768   272,826   154,716   49,186 

Marketing

   283,968   365,349   243,404   56,075   11,819    253,370   283,968   365,349   243,404   56,075 

Depreciation and amortization

   35,718   23,677   11,122   3,907   2,367    48,612   35,718   23,677   11,122   3,907 
   1,090,008   947,885   533,733   151,255   46,783    906,559   1,090,008   947,885   533,733   151,255 

Loss from operations

   (261,780)  (340,488)  (264,537)  (71,547)  (28,061)   (6,439)  (261,780)  (340,488)  (264,537)  (71,547)

Net loss

  $(267,428) $(338,573) $(261,334) $(69,921) $(29,974)  $(64,576) $(267,428) $(338,573) $(261,334) $(69,921)

Net loss per common share calculation:

            

Net loss

  $(267,428) $(338,573) $(261,334) $(69,921) $(29,974)  $(64,576) $(267,428) $(338,573) $(261,334) $(69,921)

Imputed dividend on preferred shares

         (605)                  (605)   

Net loss attributable to common shareholders

  $(267,428) $(338,573) $(261,939) $(69,921) $(29,974)  $(64,576) $(267,428) $(338,573) $(261,939) $(69,921)

Net loss per common share:

            

Basic and diluted

  $(1.72) $(3.59) $(189.67) $(51.41) $(21.14)  $(0.41) $(1.72) $(3.59) $(189.67) $(51.41)

Weighted-average common shares outstanding:

            

Basic and diluted

   155,593   94,207   1,381   1,360   1,418    156,258   155,593   94,207   1,381   1,360 

Statement of Cash Flow Data:

            

Net cash used in operating activities

  $(270,926) $(188,898) $(189,765) $(38,600) $(16,583)

Net cash provided by (used in) operating activities

  $655  $(270,926) $(188,898) $(189,765) $(38,600)

Net cash provided by (used in) investing activities

   131,457   (210,798)  (154,638)  (73,707)  (4,933)   40,486   131,457   (210,798)  (154,638)  (73,707)

Net cash provided by financing activities

   245   477,429   434,006   141,094   34,226 

Net cash provided by (used in) financing activities

   (65,470)  245   477,429   434,006   141,094 

 

40

25

VONAGE ANNUAL REPORT 2007


 

  December 31,   December 31, 

(dollars in thousands)

  2007 2006  2005 2004 2003   2008 2007 2006  2005 2004 

Balance Sheet Data (at period end):

              

Cash, cash equivalents and marketable securities

  $151,484  $499,736  $266,379  $105,768  $14,245   $46,134  $151,484  $499,736  $266,379  $105,768 

Property and equipment, net

   118,666   128,247   101,184   14,753   7,658    98,292   118,666   128,247   101,184   14,753 

Restricted cash

   38,928   8,042   7,453   182   90    39,585   38,928   8,042   7,453   182 

Total assets

   462,297   757,524   446,562   136,493   28,311    336,905   462,297   757,524   446,562   136,493 

Convertible notes

   253,320   253,430   247,958       

Total debt, net of discount

   194,050   253,320   253,430   247,958    

Capital lease obligations

   23,235   24,255   22,431      5    22,199   23,235   24,255   22,431    

Total liabilities

   537,424   574,323   426,620   51,045   14,038    427,647   537,424   574,323   426,620   51,045 

Total redeemable preferred stock

         388,427   192,521   51,409             388,427   192,521 

Total stockholders’ equity (deficit)

   (75,127)  183,201   (368,485)  (107,073)  (37,136)   (90,742)  (75,127)  183,201   (368,485)  (107,073)

(1)

Excludes depreciation and amortization of $20,254 for 2008, $18,434 for 2007, $12,715 for 2006, $6,671 for 2005, and $2,519 for 2004 and $1,388 for 2003.2004.

 

41

26

VONAGE ANNUAL REPORT 2008


PART II

 

 

ITEM 7.Management’s Discussion and Analysis of Financial Condition and Results of Operations

 

You should read the following discussion together with “Selected Financial Data” and our consolidated financial statements and the related notes included elsewhere in this Annual Report on Form 10-K. This discussion contains forward-looking statements, which involve risks and uncertainties. Our actual results may differ materially from those we currently anticipate as a result of many factors, including the factors we describe under “Item 1A—Risk Factors,” and elsewhere in this Annual Report on Form 10-K.

 

OVERVIEW

We are a leading, pure-play provider of broadband telephone services to residential and small office and home office customers with over 2.52.6 million subscriber lines as of December 31, 2007. 2008. While customers in the United States represented 95% of our subscriber lines in 2008, we continue to serve customers internationally with services in Canada and the United Kingdom.

Our services useservice is portable and we enable our customers to make and receive phone calls with a telephone almost anywhere a broadband Internet connection is available. We transmit these calls using Voice over Internet Protocol, or VoIP, technology, which enables voice communications over the Internet through the conversion and compression ofconverts voice signals into digital data packets. In order to use our service offerings, customers must have access topackets for transmission over the Internet. At a broadband Internet connection with sufficient bandwidth (generally 60 kilobits per second or more) for transmitting those data packets.

We earn revenue and generate cash primarily through our broadband telephone service plans,cost effective rate, each of which offers a different pricing structure based on a fixed monthly or annual fee. We generate most of our revenue from those fees, substantially all of which we bill to our customers’ credit cards, debit cards or electronic check payments, or ECP, one month in advance.

We have invested heavily in an integrated marketing strategy to build brand awareness and drive response rates that supports our sales and distribution efforts. We acquire customers throughcalling plans provides a number of basic features typically offered by traditional telephone service providers, plus a wide range of enhanced features that we believe differentiate our service and offer an attractive value proposition to our customers. We also offer a number of premium services for additional costs.

Vonage has developed both a direct sales channels, including our websites,channel, as represented by web sites and toll free numbers, kiosks in shopping malls and a presence in majorretail distribution channel through national retailers located in the United States, Canadaincluding Best Buy and the United Kingdom.Wal-Mart. The direct and retail distribution channels are supported through highly integrated advertising campaigns across multiple media such as online, television, direct mail, alternative media, telemarketing, partner marketing and customer referral programs.

Our primary source of revenue is subscription fees that we charge customers for our service plans, primarily on a monthly basis. We also acquire a significant number of new customers through Refer-a-Friend, our online customer referral program.

In 2007, we deliberately reduced our marketing expendituresgenerate revenue from the prior year whilesale of devices that connect a customer’s phone to the Internet, for international calls customers make that are not included in their service plan, for additional features that customers add to their service plans and through activation fees we revamped our marketing campaign and improved the efficiency of our cost of customer acquisition. This reduction in spending resulted in fewerline additions in 2007 and ledcharge customers to a much more efficient cost of acquisition in the second half of 2007.

We launched our service in the United States in October 2002, in Canada in November 2004 and in the United Kingdom in May 2005. Since our U.S. launch, we have experienced rapid revenue and subscriber line growth. While our revenue has grown rapidly, we have incurred an accumulated deficit of $988,285 from our inception through December 31, 2007. Although our net losses initially were driven primarily by start-up costs and the cost of developing our technology, more recently our net losses have been driven by our growth strategy. In addition, we plan to continue to invest in research and development and customer care. Recently, we announced we are seeking to balance growth with profitability. We incurred marketing expense of $283,968, $365,349 and $243,404 and a net loss of $267,428, which includes $169,342 in costs related to patent litigation agreements with Verizon, Sprint and other companies, $338,573, which includes $52,515 in costs related to Verizon patent litigation judgment entered against us, and $261,334 for 2007, 2006 and 2005, respectively. We intend to continue to pursue growth because we believe it will position us as a strong competitor in the long term. Although we believe we will achieve profitability in the future, we ultimately may not be successful and we may never achieve profitability.

On October 7, 2007, we agreed to settle our ongoing patent dispute with Sprint and agreed to enter into a licensing arrangement under Sprint’s Voice over Packet patent portfolio. The agreement provides that we will pay Sprint $5,000 as a prepayment for telecommunications services to be purchased from Sprint by us and $75,000 for a license for past and future use of Sprint’s patents. The total amount of $80,000 was paid in the fourth quarter of 2007.

On October 25, 2007, we resolved our litigation and executed a settlement agreement with Verizon. The terms of the agreement required us to make a payment of $120,000. On November 15, 2007, a federal appeals court turned down our petition for reconsideration of the jury verdict, triggering the settlement agreement that requires us to pay Verizon $120,000, which was paid in the fourth quarter of 2007.

42

VONAGE ANNUAL REPORT 2007


On November 8, 2007, we reached an agreement in principle with AT&T to settle our IP litigation suit, which was formalized in a Settlement Agreement dated December 20, 2007. The generalterms of the agreement require us to pay $39,000 over a five-year period.

These settlement payments have recently reduced our cash balance significantly.activate their service.

 

Trends in Our Industry and Key Operating DataA number of trends in our industry have a significant effect on our results of operations and are important to an understanding of our financial statements. Also, the table below includes key operating data that our management uses to measure the growth and operating performance of our business:

 

  For the Years Ended December 31,   For the Years Ended December 31, 
  2007 2006 2005   2008 2007 2006 

Gross subscriber line additions

   1,153,218   1,470,138   1,099,641    952,014   1,153,218   1,470,138 

Net subscriber line additions

   356,116   955,073   878,472    26,929   356,116   955,073 

Subscriber lines (at period end)

   2,580,227   2,224,111   1,269,038    2,607,156   2,580,227   2,224,111 

Average monthly customer churn

   2.8%  2.5%  2.0%   3.1%  2.8%  2.5%

Average monthly revenue per line

  $28.73  $28.98  $27.03   $28.92  $28.73  $28.98 

Average monthly telephony services revenue per line

  $27.87  $27.76  $25.93   $27.82  $27.87  $27.76 

Average monthly total direct cost of telephony services per line

  $8.65  $10.65  $8.44 

Average monthly direct cost of telephony services per line

  $7.27  $7.52  $8.20 

Marketing costs per gross subscriber line addition

  $246.24  $248.51  $221.35   $266.14  $246.24  $248.51 

Employees (excluding temporary help) (at period end)

   1,543   1,790   1,355    1,491   1,543   1,790 

 

Broadband adoption. The number of U.S. households with broadband Internet access has grown significantly. We expect this trend to continue. We benefit from this trend because our service requires a broadband Internet connection and our potential addressable market increases as broadband adoption increases.

Changing competitive landscape. We are facing increasing competition from other companies that offer multiple services such as cable television, video services, voice and broadband Internet service. These competitors are offering VoIP or other voice services as part of a bundle, in which they offer voice services at a lower price than we do to new subscribers. In addition, we believe several of these competitors are working to develop new integrated offerings that we cannot provide and that could make their services more attractive to customers. For example, aswireless providers offer more minutes at lower prices and companion landline alternative services, their services have become more attractive to households as a replacement for wireline service. We also compete against established alternative voice communication providers and independent VoIP service providers. Some of these service providers may choose to sacrifice revenue in order to gain market share and have offered their services at lower prices or for free. SunRocket, an independent VoIP service provider, ceased operations in July 2007. The negative press surrounding SunRocket and the offerings from other providers could negatively affect our ability to acquire new customers or retain our existing customers.

Subscriber lines. Our subscriber lines include, as of a particular date, all subscriber lines fromwhich a customer can make an outbound telephone call on that date. Our subscriber lines include fax lines and SoftPhones but do not include our virtual phone numbers or toll free numbers, which only allow inbound telephone calls to customers. In 2007, we added 356,116 net subscriber lines and had a total of 2,580,227 subscriber lines as of December 31, 2007. The increase in our subscriber lines was directly related to an increase in our advertising spending and our expansion to other media, such as television, direct mail, alternative media and outbound telemarketing, which have a broader customer reach. We believe we will continue to add subscriber lines in future periods; however, we do not expect to sustain our historical subscriber line growth rate on a percentage basis due to a combination of increased competition, a significantly larger and growing customer base and increasing saturation among our initial target customer base, which included many early adopters.

Gross subscriber line additions. Gross subscriber line additions for a particular period are calculated by taking the net subscriber line additions during that particular period and adding to that the number of subscriber lines that terminated during that period. This number does not include subscriber lines both added and terminated during the period, where termination occurred

27


within the first 30 days after activation. The number does include, however, subscriber lines added during the period that are terminated within 30 days of activation but after the end of the period.

43


PART II

Net subscriber line additions. Net subscriber line additions for a particular period reflect the number of subscriber lines at the end of the period, less the number of subscriber lines at the beginning of the period.

Subscriber lines. Our subscriber lines include, as of a particular date, all subscriber lines from which a customer can make an outbound telephone call on that date. Our subscriber lines include fax lines and SoftPhones but do not include our virtual phone numbers or toll free numbers, which only allow inbound telephone calls to customers. In 2008, we added 26,929 net subscriber lines and had a total of 2,607,156 subscriber lines as of December 31, 2008. In the fourth quarter of 2008, we had a net loss of 14,744 subscriber lines.

Average monthly customer churn. Average monthly customer churn for a particular period is calculated by dividing the number of customers that terminated during that period by the simple average number of customers during the period, and dividing the result by the number of months in the period. The simple average number of customers during the period is the number of customers on the first day of the period, plus the number of customers on the last day of the period, divided by two. Terminations, as used in the calculation of churn statistics, do not include customers terminated during the period if termination occurred within the first 30 days after activation.

Our average monthly customer churn was 3.1% for 2008 compared to 2.8% for 2007 compared to 2.5% for 2006. In the fourth quarter of 2007, our average monthly customer churn was 3.0%.2007. We believe this increase was driven, in part, by inconsistent user experience with our service, quality of our service, increased competition and the negative press surroundingimpact of worsening economic conditions. In the fourth quarter of 2008, our patent infringement litigation.average monthly customer churn was 2.9%. As part of our effort to improve customer satisfaction and increase retention, in the fourth quarter of 2006 and the second quarter of 2007, we extended our customer grace period for non-payment in order to better resolve customer accounts that may be past due. These extensions had a one-time positive impact of 10 basis points and 20 basis points on our average monthly customer churn for the fourth quarter 2006 and the second quarter 2007, respectively. We did not extend our customer grace period in 2008. We monitor churn on a daily basis and use it as an indicator of the level of customer satisfaction. Other companies may calculate churn differently, and their churn data may not be directly comparable to ours. Customers who have been with us for a year or more tend to have a significantly lower churn rate than customers who have not. Our churn will fluctuate over time due to increased competitive pressures, market place perception of our services and our ability to provide high quality customer care and network quality and add future innovative products and services.

Average monthly revenue per line. Average monthly revenue per line for a particular period is calculated by dividing our total revenue for that period by the simple average number of subscriber lines for the period, and dividing the result by the number of months in the period. The simpleaverage number of subscriber lines for the period is the number of subscriber lines on the first day of the period, plus the number of subscriber lines on the last day of the period, divided by two. Our average monthly revenue per line decreasedincreased slightly to $28.92 for 2008 compared to $28.73 for 2007, compared to $28.98reflecting an increase in the dollar value of customerequipment sales including sales in the retail channel for 2006. Wereplacement devices or upgrades that do not yield a new activation and a benefit from the reduction in the period over which activation fees are amortized partially offset by an increase in credits, promotions and bad debt. While we continue to expect stability in our pricing environment. In October 2006,environment, in the fourth quarter we began collecting Universal Service Fund (“USF”)increased the price of our Residential Basic 500 offering to $17.99 from our$14.99. Customers on this plan represent roughly 20% of total lines. We believe we may see a minor increase in the level of customer churn for these plans once all customers which has increased average monthly revenue per line. In addition, an increasing number of customers are choosing the residential unlimited plan as a result of the first month free promotion, which has a positive effect on longer term average monthly revenue per line. These increases could be negatively affected by the timing and duration of promotions such as the second line promotion introduced in late May 2006. In March 2007, we also reduced international rates to certain countries to one cent per minute, which we believe will also decrease our average monthly revenue per line.receive their revised billing.

Average monthly telephony services revenue per line. Average monthly telephony services revenue per line for a particular period is calculated by dividing our total telephony services revenue for that period by the simple average number of subscriber lines for the period, and dividing the result by the number of months in the period. Our average monthly telephony services revenue per line was $27.82 for 2008 compared with $27.87 for 2007 compared with $27.76 for 2006.due to an increase in credits including promotions and bad debt partially offset by a benefit from the reduction in the period over which activation fees are amortized.

Average monthly total direct cost of telephony services per line. Average monthly total direct cost of telephony services per line for a particular period is calculated by dividing our direct cost of telephony services for that period by the simple average number of subscriber lines for the period, and dividing the result by the number of months in the period. We use the average monthly total direct cost of telephony services per line to evaluate how effective we are at managing our costs of providing service. Our average monthly total direct cost of telephony services per line decreased from $10.65$7.52 for 20062007 to $8.65$7.27 for 2007,2008, primarily due to the decreaselower termination costs in Verizon royalty of $1.32 per line for the year ended December 31, 2007 compared to the year ended December 31, 2006. Also, our fixed network costs are being spread over a larger subscriber line base. This was offset by taxes we pay on our services including government-imposed taxes such as USF.2008.

Marketing cost per gross subscriber line addition. Marketing cost per gross subscriber line addition is calculated by dividing our marketing expense

44

VONAGE ANNUAL REPORT 2007


for a particular period by the number of gross subscriber line additions during the period. Marketing expense does not include the cost of certain customer acquisition activities, such as rebates and promotions, which are accounted for as an offset to revenues, or customer equipment subsidies, which are accounted for as direct cost of goods sold. As a result, it does not represent the full cost to us of obtaining a new customer. Our marketing cost per gross subscriber line addition increased to $266.14 for 2008 from $246.24 in 2007 and to $309.10 in the fourth quarter of 2008 from $223.06 in the fourth quarter of 2007, primarily due to a reduction in gross subscriber line additions.

EmployeesEmployees. Employees represent the number of personnel that are on our payroll and exclude temporary or outsourced labor. In the second quarter of 2007 we announced a plan to reduce our total workforce by approximately 10% to reduce costs and improve efficiency. We incurred one-time employee termination benefit charges of $5,162 for the year ended December 31, 2007.

Regulation. Our business has developed in an environment largely free from regulation. However, theThe United States and other countries, have begun to examinehowever, are examining how VoIP services should be regulated, and a number of initiatives could have an impact on our business. For example, the FCC has concluded that wireline broadband Internet access, such as DSL and Internet access provided by cable companies, is an information service and is subject to lighter regulation than telecommunications services. This order may give providers of wireline broadband Internet access the right to discriminate against our services, charge their customers an extra fee to use our service or block our service. More recently, however, the FCC found that a major cable

28

VONAGE ANNUAL REPORT 2008


operator’s network management practices, which had the effect of degrading certain applications, were not allowed under the FCC’s network neutrality policy statement. We believe it is unlikely that thissuch blocking or discrimination will occur on a widespread basis, but if it does it would have a material adverse effect on us. Other regulatory initiatives includedevelopments including state efforts to impose state telecommunications regulation on us and the assertion of state regulatory authority over us, FCC rulemaking regarding emergency calling services, local number portability, disability access andFCC’s proposed reforms for the intercarrier compensation system. In addition, in 2006 the FCC concluded that VoIP providers must begin contributing to the USF on October 1, 2006. The Internal Revenue Service, however, has discontinued the requirement to collect the Federal Excise Tax, which we stopped collecting on September 24, 2006. Complying with regulatory developmentsand universal service funding systems may affect our business by increasing the taxes and regulatory fees we pay and our operating expenses, including legal and consulting fees, or requiring us to make significant capital expenditures or increasing the taxes and regulatory fees we pay.expenditures.

 

OPERATING REVENUES

Operating revenues consists of telephony services revenue and customer equipment and shipping revenue.

Telephony services revenue.Substantially all of our operating revenues are telephony services revenue. In the United States, we offer twothree residential plans, “Residential Premium Unlimited”, “VonagePro” and “Residential Basic 500,” and two small businessoffice and home office plans, “Small Business Unlimited” and “Small Business Basic.” Each of our unlimited plans offers unlimited domestic calling as well as unlimited calling to Puerto Rico, Canada and selected European countries, subject to certain restrictions, and each of our basic plans offers a limited number of domestic calling minutes per month. Also, we currently offer international calling plans that are bundled with our Residential Premium Unlimited plan where a customer can make calls to a chosen international region. Under our basic plans, we charge on a per minute basis when the number of domestic calling minutes included in the plan is exceeded for a particular month. International calls (except for calls to certain European countries under our unlimited plans and a variety of countries under international calling plans) are charged on a per minute basis. These per minute fees are not included in our monthly subscription fees. We offer similar plans in Canada and the United Kingdom.

We derive most of our telephony services revenue from monthly subscription fees that we charge our customers under our service plans. We also offer residential fax service, virtual phone numbers, toll free numbers and other services, for each of which we charge an additional monthly fee. One business fax line is included with each of our two small office and home office plans, but we charge monthly fees for additional business fax lines. We automatically charge these fees to our customers’ credit cards, debit cards and electronic check payments, or ECP, monthly in advance. We also automatically charge the per minute fees not included in our monthly subscription fees to our customers’ credit cards, debit cards or ECP monthly in arrears unless they exceed a certain dollar threshold, in which case they are charged immediately.

By collecting monthly subscription fees in advance and certain other charges immediately after they are incurred, we are able to reduce the amount of accounts receivable that we have outstanding, thus allowing us to have lower working capital requirements. Collecting in this manner also helps us mitigate bad debt losses, which are recorded as a reduction to revenue. If a customer’s credit card, debit card or ECP is declined, we generally suspend international calling capabilities as well as the customer’s ability to incur domestic usage charges in excess of their plan minutes. Historically, in most cases, we are able to correct the problem with the customer within the current

45


PART II

monthly billing cycle. Through March 31, 2007, ifIf the customer’s credit card, debit card or ECP could not be successfully processed during twothree billing cycles (i.e., the current and two subsequent month’smonthly billing cycle)cycles), we terminatedterminate the account. Beginning on April 1, 2007, this period was extended to three billings cycles.

We also generate revenue by charging a fee for activating service. We charge an activation fee to our direct channel customers, or those customers who purchase equipment directly from us and to our retail channel customers, or customers who purchase equipment from retail stores. ForIn 2007, for our direct channel customers, activation fees, together with the related customer acquisition amounts for equipment, arewere deferred and amortized over the estimated average customer relationship period of 60 months. ForIn 2007, for our retail channel customers, rebates and retailer commissions up to but not exceeding the activation fee, arewere also deferred and amortized over the estimated average customer relationship period of 60 months. ForStarting January 1, 2008, due to the increase in churn, the customer relationship period will bewas reduced to 48 months for both the direct and retail channel. The amortization of deferred customer equipment expense is recorded to direct cost of goods sold. The amortization of deferred rebates is recorded as a reduction to telephony services revenue. The amortization of deferred retailer commissions is recorded as marketing expense. The impact of this change was not material to the consolidated results of operations. For 2009, the average customer relationship period will be further reduced to 44 months based upon further analysis of historical trends.

In the United States, we charge regulatory recovery fees on a monthly basis to defray the costs associated with regulatory consulting and compliance as well as related litigation, E-911 compliance and to cover taxes that we are charged by the suppliers of telecommunications services. In addition, beginning in October 1, 2006 we began chargingcharge customers Federal USF. WeUniversal Service Fund, or USF, and related fees, which fees we record these fees as revenue.

Prior to August 15, 2007, we accepted returns of customer equipment up to 30 days. Subsequent toFrom August 15, 2007 through January 31, 2008, customers havehad up to 60 days to return equipment. Starting February 1, 2008, returns of customer equipment was reduced back to 30 days. For all subscribers who became our customers from July 1, 2005 to February 1, 2007, we charged a disconnect fee to customers who terminated their service within one year of activation. For subscribers who became customers after February 1, 2007, we charge a disconnect fee to those customers who terminate their service within two years of activation. Disconnect fees are recorded as revenue and are recognized at the time the customer terminates service.

Telephony services revenue is offset by the cost of certain customer acquisition activities, such as rebates and promotions.

Customer equipment and shipping revenue.Customer equipment and shipping revenue consists of revenue from sales of customer equipment to our wholesalers or directly to customers and retailers. In addition, customer equipment and shipping revenue includes the fees that we charge our customers for shipping any equipment to them.

 

OPERATING EXPENSES

Operating expenses consist of direct cost of telephony services, royalties, direct cost of goods sold, selling, general and administrative expense, marketing expense and depreciation and amortization.

29


Total Direct cost of telephony services. Total direct cost of telephony services primarily consists of fees that we pay to third parties on an ongoing basis in order to provide our services. These fees include:

>

 

Access charges that we pay to other telephone companies to terminate domestic and international calls on the public switched telephone network. These costs represented approximately 40%42% and 43%40% of our total direct cost of telephony services for 20072008 and 2006,2007, respectively, with a portion of these payments ultimately being made to incumbent telephone companies. When a Vonage subscriber calls another Vonage subscriber, we do not pay an access charge.

>

 

The cost of leasing interconnectionsinternet transit services from multiple internet service providers. This internet connectivity is used to route calls over the Internetcarry VoIP session initiation signaling and transfer callspacketized audio media between the Internetour subscribers and the public switched telephone networks of various long distance carriers.our regional data centers.

>

 

The cost of leasing from other telephone companies the telephone numbers that we provide to our customers. We lease these telephone numbers on a monthly basis.

>

 

The cost of co-locating our regional data connection point equipment in third-party facilities owned by other telephone companies, internet service providers or collocationco-location facility providers.

>

 

The cost of providing local number portability, which allows customers to move their existing telephone numbers from another provider to our service. Only regulated telecommunications providers have access to the centralized number databases that facilitate this process.

46

VONAGE ANNUAL REPORT 2007


Because we are not a regulated telecommunications provider, we must pay other telecommunications providers to process our local number portability requests.

>

 

The cost of complying with the FCC regulations regarding VoIP emergency services, which require us to provide enhanced emergency dialing capabilities to transmit 911 calls for all of our customers.

>

 

Taxes that we pay on our purchase of telecommunications services from our suppliers or imposed by government agencies such as Federal USF.

>

 

Royalties for use of third-party intellectual property.

Direct cost of goods sold. Direct cost of goods sold primarilygenerally consists of costs that we incur when a customer first subscribes to our service. These costs include:

>

 

The cost of the equipment that we provide to customers who subscribe to our service through our direct sales channel in excess of activation fees. The remaining cost of customer equipment is deferred and amortized over the estimated average customer relationship period.

>

 

The cost of the equipment that we sell directly to retailers.

>

 

The cost of shipping and handling for customer equipment, together with the installation manual, that we ship to customers.

>

 

The cost of certain products or services that we give customers as promotions.

Selling, general and administrative expense.Selling, general and administrative expense includes:

>

 

Compensation and benefit costs for all employees, which is the largest component of selling, general and administrative expense and includes customer care, research and development, network engineering and operations, sales and marketing, executive, legal, finance, human resources and business development personnel.

>

 

CompensationShare-based expense related to stock-basedshare-based awards to employees, directors and directors.consultants.

>

 

Outsourced labor related to customer care and retail in-store support activities.

>

 

Transaction fees paid to credit card, creditdebit card and ECP companies, which include a per transaction charge in addition to a percent of billings charge.

>

 

Rent and related expenses.

>

 

Professional fees for legal, accounting, tax, public relations, lobbying and development activities.

>

 

Litigation settlements.

Marketing expense. Marketing expense consists of:

>

 

Advertising costs, which comprise a majority of our marketing expense and include online, television, print and radio advertising, direct mail, alternative media, promotions, sponsorships and inbound and outbound telemarketing.

>

 

Creative and production costs.

>

 

The costs to serve and track our online advertising.

>

 

Certain amounts we pay to retailers for newspaper insert advertising, product placement and activation commissions.

>

 

The cost associated with our customer referral program.

Depreciation and amortization expenses.Depreciation and amortization expenses include:

>

 

Depreciation of our network equipment, furniture and fixtures and employee computer equipment.

>

 

Amortization of leasehold improvements and purchased and developed software.

>

 

Amortization of intangible assets (patents)(patents and trademarks).

>

 

Gain or lossLoss on disposal or impairment of property and equipment.

 

OTHER INCOME (EXPENSE)

Other Income (Expense) consists of:

>

 

Interest income on cash, cash equivalents and marketable securities.

>

 

Interest expense on notes payable, the Verizon patent litigation judgment and capital leases.

>

 

Amortization of deferred financing costs.

>

 

Accretion of convertible notes.

>

 

Debt conversion expense relating to the conversion of notes payable to equity.

For 2007 and subsequent years through 2010, we will have annual interest expense on our convertible notes

>

Loss on extinguishment of at least $12,673 unless the convertible notes are converted, repaid prior to maturity date or the holders require us to repurchase all or any portion of the convertible notes on December 16, 2008. This amount will increase if we pay interest in kind on these notes.

 

47

30

VONAGE ANNUAL REPORT 2008


PART II

 

RESULTS OF OPERATIONS

The following table sets forth, as a percentage of consolidated operating revenues, our consolidated statement of operations for the periods indicated:

 

  For the Years Ended December 31,   For the Years Ended December 31, 
  2007 2006 2005   2008 2007 2006 

Operating Revenues:

        

Telephony services

  97% 96% 96%  96% 97% 96%

Customer equipment and shipping

  3  4  4   4  3  4 
  100  100  100   100  100  100 

Operating Expenses:

        

Direct cost of telephony services (excluding depreciation and amortization)

  26  29  31   25  26  29 

Royalty

  4  8       4  8 

Total direct cost of telephony services

  30  37  31   25  30  37 

Direct cost of goods sold

  7  10  15   9  7  10 

Selling, general and administrative

  56�� 45  58   33  56  45 

Marketing

  34  60  90   28  34  60 

Depreciation and amortization

  4  4  4   5  4  4 
  131  156  198   100  131  156 

Loss from operations

  (31) (56) (98)    (31) (56)

Other Income (Expense):

        

Interest income

  2  4  1     2  4 

Interest expense

  (3) (3)    (3) (3) (3)

Loss on early extinguishment of notes

  (4)    
  (1) 1  1   (7) (1) 1 

Loss before income tax benefit (expense)

  (32) (55) (97)  (7) (32) (55)

Income tax benefit (expense)

              

Net loss

  (32)% (55)% (97)%  (7)% (32)% (55)%

Summary of Results for the Years Ended December 31, 2008, 2007 2006 and 20052006

 

 For the Years Ended December 31, Dollar
Change
2007 vs.

2006
  Dollar
Change
2006 vs.

2005
 Percent
Change
2007 vs.

2006
  Percent
Change
2006 vs.

2005
 

Telephony Services Revenue and Direct Cost of Services

  For the Years Ended December 31,  Dollar
Change
2008 vs.
2007
  Dollar
Change
2007 vs.
2006
  Percent
Change
2008 vs.
2007
  Percent
Change
2007 vs.
2006
 

(in thousands, except percentages)

 2007 2006 2005 Dollar
Change
2007 vs.

2006
  Dollar
Change
2006 vs.

2005
 Percent
Change
2007 vs.

2006
  Percent
Change
2006 vs.

2005
   2008  2007  2006   

Telephony services

 $803,522 $581,806 $258,165   $865,765  $803,522  $581,806  $62,243  $221,716  8% 38%

Direct cost of telephony services (excluding depreciation and amortization of $18,434, $12,715 and $6,671, respectively)

  216,831  171,958  84,050  44,873   87,908 26% 105%

Direct cost of telephony services (excluding depreciation and amortization of $20,254, $18,434 and $12,715, respectively)

   226,210   216,831   171,958   9,379   44,873  4% 26%

Royalty

  32,606  51,345    (18,739)  51,345 (36%)  *      32,606   51,345   (32,606)  (18,739) (100%) (36%)

 

48

31

VONAGE ANNUAL REPORT 2007


2008 compared to 2007

Telephony services revenue.The increase in telephony services revenue of $62,243, or 8%, was primarily due to an increase of $30,632 in monthly subscription fees resulting from an increased number of subscriber lines, which grew from 2,580,227 at December 31, 2007 to 2,607,156 at December 31, 2008. Also, the growing number of subscriber lines generated additional revenue from activation fees of $13,516, which included $8,393 for the change in our customer life from 60 months to 48 months in the first quarter of 2008, increased revenue of $19,190 from a higher volume of customers on international plans and an increase in international calling by subscribers and increased revenue of $13,323 in regulatory fees we collected from customers, including $9,662 of USF. Additionally, add-on features to our service plans generated an increase of $1,454 as well as an increase of $3,172 in the fees we charge for disconnecting our service. This was offset by a $6,356 increase in credits we issued and a $12,963 increase in bad debt expense partially attributable to the extension to our customer grace period for non-payment in the second quarter of 2007.

Direct cost of telephony services.The increase in direct cost of telephony services of $9,379, or 4%, was primarily due to an increase in USF and E911 fees imposed by government agencies of $9,662 and $518, respectively. Our network costs, which includes costs for co-locating in other carriers’ facilities, for leasing phone numbers, routing calls on the Internet, and transferring calls to and from the Internet to the public switched telephone network, increased by $2,938. Also, we had an increase in other cost of services of $1,184, mainly for new features. This was offset by a decrease of $4,501 in fees that we pay other phone companies for terminating phone calls and a decrease of $707 in the cost of porting phone numbers for our customers.

Royalty. There was a decrease in royalty of $32,606 since no royalty was required subsequent to our October 2007 IP-litigation settlement with Verizon.

 

2007 compared to 2006

Telephony services revenue.The increase in telephony services revenue of $221,716, or 38%, was primarily due to an increase of $165,120 in monthly subscription fees resulting from an increased number of subscriber lines, which grew from 2,224,111 at December 31, 2006 to 2,580,277 at December 31, 2007. Also, the growing number of subscriber lines generated additional revenue from activation fees of $5,251, increased revenue of $8,358 from a higher volume of international calling, increased revenue of $2,836 from customers exceeding their plan minutes and increased revenue of $51,977 in regulatory fees we collected from customers, including $36,798 of USF which we began collecting on October 1, 2006. Additionally, add-on features to our service plans generated an increase of $4,803. We also had a $5,273 increase in the fees we charge for disconnecting our service, offset by a $4,258 increase in credits we issued and a $18,274 increase in bad debt expense partially attributable to the extension to our customer grace period for non-payment in the second quarter of 2007. We believe that telephony services revenue will continue to increase in 2008, as we expect an increase in the number of subscribers. However, we do not expect the same rapid growth as in prior years.

Direct cost of telephony services.The increase in direct cost of telephony services of $44,873, or 26%, was primarily due to the increase in USF fees imposed by government agencies of $36,798, which we began collecting on October 1, 2006. Our network costs, which includes costs for co-locating in other carriers’ facilities, for leasing phone numbers, routing calls on the Internet, and transferring calls to and from the Internet to the public switched telephone network, increased by $7,670. Also, fees that we pay other phone companies for terminating phone calls increased by $4,898. This was offset by the decrease in the cost of porting phone numbers for our customers of $2,560 and a reduction in USF of $2,611.

Royalty. The decrease in royalty of $18,739 was related to not having to pay a royalty in the quarter ended December 31, 2007 since the settlement our patent litigation with Verizon occurred in the same period.

 

Customer Equipment and Shipping Revenue and Direct Cost of
Goods Sold

 For the Years Ended December 31,  Dollar
Change
2008 vs.
2007
 Dollar
Change
2007 vs.
2006
  Percent
Change
2008 vs.
2007
  Percent
Change
2007 vs.
2006
 

(in thousands, except percentages)

 2008  2007  2006     

Customer equipment and shipping

 $34,355  $24,706  $25,591  $9,649 $(885) 39% (3%)

Direct cost of goods sold

  79,382   59,117   62,730   20,265  (3,613) 34% (6%)

Customer equipment and shipping gross loss

  (45,027)  (34,411)  (37,139)             

20062008 compared to 20052007

Telephony servicesCustomer equipment and shipping revenue. The increase in telephony servicesOur customer equipment and shipping revenue of $323,641,increased by $9,649, or 125%39%, was primarily due to an increase in the dollar value of $240,933customer equipment sales of $19,791 including sales in monthly subscription fees resulting from an increased numberthe retail channel for replacement devices or upgrades that do not yield a new activation offset by the increase in customer rebates of subscriber lines, which grew from 1,269,038 at December 31, 2005 to 2,224,111 at December 31, 2006. The pricing of our service plans did not change during either 2006 or 2005. Also,$8,493 and the growing number of subscriber lines generated additional revenue from activation fees of $8,062, increaseddecrease in customer shipping revenue of $21,945 from a higher volume of international calling, increased revenue of $7,021 from customers exceeding their plan minutes and increased revenue of $33,561 in regulatory fees we collected from customers including $7,984 of Federal USF which we began collecting on October 1, 2006. Additionally, add-on features$1,649 due to our service plans generated an increase of $9,607. We also had a $13,295 increase in the fees we charge for disconnecting our service, offset by an increase of $11,201 in bad debt expense.less period over period customer additions.

Direct cost of telephony services.goods sold.The increase in direct cost of telephony servicesgoods sold of $87,908,$20,265, or 105%34%, was primarilydue to an increase in the cost of customer equipment of $9,072, which included $7,606 of amortization costs on deferred customer equipment due to the change of our customer life from 60 months to 48 months in thefirst quarter of 2008. In addition, there was a decrease in activation fees for new customers of $10,447 due to lower gross line additions which contributed $5,085 and an increase in the numberwaived activation fees for new customers of subscriber lines, which increased the fees that we pay other phone companies for terminating phone calls by $46,219. We also incurred increased costs of $13,023 for establishing compliance systems for E-911 services and for E-911 call processing. Our network costs, which includes costs for co-locating in other carriers’ facilities, for leasing phone numbers, routing calls on the Internet, and transferring calls to and from the Internet to the public switched telephone network, increased by $12,636. Our cost of porting phone numbers for our customers also increased by $4,021. In addition, the taxes that we pay on our purchase of telecommunications services from our suppliers and imposed by government agencies increased our costs by $11,979.$5,363.

49


PART II

Royalty. The increase in royalty of $51,345 was due to the judgment entered against us in our patent litigation with Verizon.

    For the Years Ended December 31,  Dollar
Change
200
vs.

2006
  Dollar
Change
2006 vs.

2005
  Percent
Change
2007 vs.

2006
  Percent
Change
2006 vs.

2005
 

(in thousands, except
percentages)

  2007  2006  2005     

Customer equipment and shipping

  $24,706  $25,591  $11,031  $(885) $14,560  (3%) 132%

Direct cost of goods sold

   59,117   62,730   40,441   (3,613)  22,289  (6%) 55%

Customer equipment and shipping gross loss

   (34,411)  (37,139)  (29,410)  2,728   (7,729)      

2007 compared to 2006

Customer equipment and shipping revenue.Our customer equipment and shipping revenue decreased by $885, or 3%, primarily due to fewer period-over-period subscriber line additions and a free shipping promotion to attract former SunRocket customers to subscribe to our service.

Direct cost of goods sold.The decrease in direct cost of goods sold of $3,613, or 6%, was due to the decrease in period-over-period subscriber line additions.

 

32

VONAGE ANNUAL REPORT 2008


Selling, General and Administrative

  For the Years Ended December 31,  Dollar
Change
2008 vs.
2007
  Dollar
Change
2007 vs.
2006
  Percent
Change
2008 vs.
2007
  Percent
Change
2007 vs.
2006
 

(in thousands, except percentages)

  2008  2007  2006      

Selling, general and administrative

  $298,985  $461,768  $272,826  $(162,783) $188,942  (35%) 69%

20062008 compared to 20052007

Customer equipmentSelling, general and shipping revenue.administrative. Our customer equipmentThe decrease in selling, general and shipping revenueadministrative expenses of $162,783, or 35%, was due to several reasons. A decrease in settlement expenses of $132,232 related to our patent litigation with Sprint, AT&T, Verizon and others for the year ended December 31, 2007 accounted for a the majority of the decrease. Professional fees, primarily related to legal fees for our patent infringement litigations, decreased by $26,932. There were decreases in salaries and employee-related benefits of $6,078, a decrease of $4,305 in workforce reduction costs and a decrease of our facility maintenance and other administrative expenses of $2,920. This was offset by the increase in share-based expense of $4,696 due to the large number of forfeitures in connection with terminated employees recorded for the year ended December 31, 2007. As we continued to add customers, our credit card, debit card and ECP fees have increased by $14,560, or 132%, primarily due to$1,285. Our kiosk sales channels increased our expense by $1,938, and there was an increase in the number of new customers subscribing to our services, resulting in incremental shipping revenue of $6,133. In addition, we changed our default shipping option to second day shipping in late February 2006 resulting in higher shipping fees. Customer equipment sales increased by $8,427, as in the fourth quarter of 2005 we began to offer our direct customers the option of upgrading their customer equipment at the time of customer sign-up for an additional fee.

Direct cost of goods sold. The increase in direct cost of goods sold of $22,289, or 55%, was due largely to the increase in the number of new customers subscribing to our services, which resulted in additionaloutsourced labor costs of $16,276 associated with our provision of customer equipment, as well as additional costs for shipping customer equipment of $6,013, including incremental costs associated with second day shipping.$2,691.

   For the Years Ended December 31, Dollar
Change
2007 vs.

2006
 Dollar
Change
2006 vs.

2005
 Percent
Change
2007 vs.

2006
  Percent
Change
2006 vs.

2005
 

(in thousands, except percentages)

 2007 2006 2005    

Selling, general and administrative

 $461,768 $272,826 $154,716 $188,942 $118,110 69% 76%

 

2007 compared to 2006

Selling, general and administrative.The increase in selling, general and administrative expenses of $188,942, or 69%, was due to several reasons. Settlement expenses of $134,300 related to our patent litigation with Sprint, AT&T, Verizon and others was recorded in the year ended December 31, 2007 and account for a substantial majority of the increase. The professional fees, primarily related to legal fees for our patent infringement litigations, increased by $21,110. There were increases in outsourced labor costs of $21,707 and in salaries and employee-relatedemployee- related benefits of $6,871. We cut our workforce by 10% in 2007 and incurred a one-time cost of $5,162 in the year ended December 31, 2007. As we continued to add customers, our credit card, debit card and ECP fees have increased as well by $6,174. Also, our facility maintenance and other administrative expenses increased by $5,860. We started our kiosk sales channels in 2007, which increased our expense by $8,576 for operating and start-up related expenses in 2007, which was offset by the decrease in expense for stock-basedshare-based awards of $19,438 due to the large number of forfeitures in connection with terminated employees and in recruiting expense of $2,382.

 

50

VONAGE ANNUAL REPORT 2007


Marketing

  For the Years Ended December 31,  Dollar
Change
2008 vs.
2007
  Dollar
Change
2007 vs.
2006
  Percent
Change
2008 vs.
2007
  Percent
Change
2007 vs.
2006
 

(in thousands, except percentages)

  2008  2007  2006     

Marketing

  $253,370  $283,968  $365,349  $(30,598) $(81,381) (11%) (22%)

 

20062008 compared to 20052007

Selling, general and administrative.Marketing.The increasedecrease in selling, general and administrative expensesmarketing expense of $118,110,$30,598, or 76%11%, was driven by the plan to balance growth with profitability. This was primarily due tocomprised of a reduction in alternative media of $15,063, in online advertising of $1,636, in television advertising of $9,594, in retail advertising of $5,616 and in other marketing expense of $2,477, which was offset by an increase in the numberdirect mail of our employees, which grew to 1,790 full time employees at December 31, 2006 from 1,355 at December 31, 2005, and an increase in outsourced labor. This increase resulted in higher wages, employee-related benefits, fees for recruitment of new employees and outsourced labor costs of $68,743. On January 1, 2006, we adopted Statement of Financial Accounting Standards No. 123 (revised 2004), and accordingly have recognized $26,980 of compensation expense for stock-based awards in 2006. As a result of our high turnover among our customer care employees, we experienced an increase in training and recruiting costs. Also, we experienced an increase in our facility maintenance and other administrative expenses of $17,418 partially due to the relocation of our headquarters. As we continued to add customers, our credit card, debit card or ECP fees have increased as well by $9,844. We also experienced an increase in professional fees of $2,747 primarily related to legal fees. This was offset by a reduction in tax expense of $8,777 relating to our potential obligation for sales tax. While selling, general and administrative expenses have increased, they have decreased as a percentage of revenue from 58% for 2005 to 45% for 2006.$3,880.

   For the Years Ended December 31, Dollar
Change
2007 vs.

2006
  Dollar
Change
2006 vs.

2005
 Percent
Change
2007 vs.

2006
  Percent
Change
2006 vs.

2005
 

(in thousands, except percentages)

 2007 2006 2005    

Marketing

 $283,968 $365,349 $243,404 $(81,381) $121,945 (22%) 50%

 

2007 compared to 2006

Marketing.The decrease in marketing expense of $81,381, or 22%, was driven by the plan to balance growth with profitability with decreases in television, online, retail, telemarketing and direct mail advertising, which was offset by an increase in alternative media advertising.

 

Depreciation and Amortization

  For the Years Ended December 31,  Dollar
Change
2008 vs.
2007
  Dollar
Change
2007 vs.
2006
  Percent
Change
2008 vs.
2007
  Percent
Change
2007 vs.
2006
 

(in thousands, except percentages)

  2008  2007  2006       

Depreciation and amortization

  $48,612  $35,718  $23,677  $12,894  $12,041  36% 51%

33


20062008 compared to 20052007

Marketing.Depreciation and amortization.The increase in marketing expensedepreciation and amortization of $121,945,$12,894, or 50%36%, was primarily due to an increase in television advertising, direct mail campaignsdepreciation of network equipment, computer equipment and telemarketing fees of $134,105 offset by a decrease of $45,095 in onlineamortization related to patents and radio advertising. During 2006, we slightly shifted our focus of advertising to reach out to the mainstream consumer and increase brand awareness, primarily with television commercials during National Football League and University of Notre Dame football games and by sponsoring events such as the Preakness Stakes, World Cup Soccer, Ryder Cup Golf and the WNBA all-star game.

software. We also recorded asset impairment of $3,666 in 2008 for assets that no longer had increased costsfuture benefit compared to impairment of $3,343 for advertising agency fees, $17,861 for alternative media and $12,094 for other miscellaneous marketing fees. We had decreased costs of $364 related to our retail channel, which includes the costs of advertisements and in-store placement fees as well as activation commissions to retailers.$1,374 in 2007.

    For the Years Ended December 31,  Dollar
Change
2007 vs.

2006
  Dollar
Change
2006 vs.

2005
  Percent
Change
2007 vs.

2006
  Percent
Change
2006 vs.

2005
 

(in thousands, except percentages)

  2007  2006  2005       

Depreciation and amortization

  $35,718  $23,677  $11,122  $12,041  $12,555  51% 113%

 

2007 compared to 2006

Depreciation and amortization.The increase in depreciation and amortization of $12,041, or 51%, was due to an increase in capital expendituresprimarily for the continued expansion and upgrade of our network and amortization related to patents and software. We also recorded an asset impairment of $1,374 in 2007.

 

51


PART II

Other Income (Expense)

  For the Years Ended December 31,  Dollar
Change
2008 vs.
2007
  Dollar
Change
2007 vs.
2006
  Percent
Change
2008 vs.
2007
  Percent
Change
2007 vs.
2006
 

(in thousands, except percentages)

  2008  2007  2006     

Interest income

  $3,236  $17,582  $21,472  $(14,346) $(3,890) (82%) (18%)

Interest expense

   (29,878)  (22,810)  (19,583)  (7,068)  (3,227) (31%) (16%)

Loss on early extinguishment of notes

   (30,570)        (30,570)     *  *

Other, net

   (247)  (238)  (189)  (9)  (49) (4%) (26%)
   $(57,459) $(5,466) $1,700  $(51,993) $(7,166)      

 

20062008 compared to 20052007

DepreciationInterest income.The decrease in interest income of $14,346, or 82%, was due to lower interest rates and amortization.lower cash balances resulting from payment of IP litigation settlements in the fourth quarter of 2007, and the use of cash on hand to repay a portion of our exiting convertible notes in November 2008.

Interest expense.The increase in depreciation and amortizationinterest expense of $12,555,$7,068, or 113%31%, was primarily duerelated to incremental interest expense on our Financing and an increase in capital expenditures forinterest expense of $662 on our AT&T litigation settlement.

Loss on early extinguishment of notes.We incurred a loss of $30,570 as a result of the continued expansionearly extinguishment of our network, computer equipment for our new employeesnotes, comprised of $20,452 in third party costs and leasehold improvements for our Holmdel, New Jersey headquarters.$9,672 representing the excess of the fair value of the replacement debt over the carrying value of the extinguished debt and $446 of other.

    For the Years Ended December 31,  Dollar
Change
2007 vs.

2006
  Dollar
Change
2006 vs.

2005
  Percent
Change
2007 vs.

2006
  Percent
Change
2006 vs.

2005
 

(in thousands, except
percentages)

  2007  2006  2005     

Interest income

  $17,582  $21,472  $4,347  $(3,890) $17,125  (18%) 394%

Interest expense

   (22,810)  (19,583)  (1,093)  (3,227)  (18,490) 16% * 

Other, net

   (238)  (189)  (441)  (49)  252  26% (57%)
   $(5,466) $1,700  $2,813  $(7,166) $(1,113)      

 

2007 compared to 2006

Interest income.The decrease in interest income of $3,890, or 18%, was due to the decrease in cash, cash equivalents and marketable securities for 2007 compared to 2006.

Interest expense.The increase in interest expense of $3,227, or 16%, was primarily related to the $2,703 additional deferred financing cost we recorded in 2007 related to the convertible notes and $2,254 in interest expense on the Verizon judgment and royalty required to be deposited into escrow in 2007. This was offset by the decrease of $1,913 in interest on our convertible notes, which was accrued at 7% for the three months ended March 31, 2006 which is the in kind interest rate compared to 5% for the rest of the quarters which is the cash interest rate.

2006 compared to 2005

Interest income. The increase in interest income of $17,125 was due to an increase in cash, cash equivalents and marketable securities from our convertible notes issued in December 2005 and January 2006 and our initial public offering in May 2006.

Interest expense. The increase in interest expense of $18,490 was primarily related to interest on our convertible notes that were issued in December 2005 and January 2006 for $17,320 and $1,170 related to the Verizon patent litigation judgment.

Income Tax Benefit (Expense)

  For the Years Ended December 31,  Dollar
Change
2008 vs.
2007
  Dollar
Change
2007 vs.
2006
  Percent
Change
2008 vs.
2007
  Percent
Change
2007 vs.
2006
 

(in thousands, except percentages)

  2008  2007  2006     

Income tax benefit (expense)

  $(678) $(182) $215  $(496) $(397) (273%) (185%)

 

PROVISION FOR INCOME TAXES

We have net losses for financial reporting purposes. Recognition of deferred tax assets will require generation of future taxable income. There can be no assurance that we will generate sufficient taxable income in future years. Therefore, we established a valuation allowance on net deferred tax assets of $382,791$386,547 as of December 31, 2007.2008.

We participated in the State of New Jersey’s corporation business tax benefit certificate transfer program, which allows certain high technology and biotechnology companies to transfer unused New Jersey net operating loss carryovers to other New Jersey corporation business taxpayers. During 2003 and 2004,and2004, we submitted an application to the New Jersey Economic Development Authority, or EDA, to participate in the program and the application was approved. The EDA then issued a certificate certifying our eligibility to participate in the program. The program requires that a purchaser pay at least 75% of the amount of the surrendered tax benefit. In tax years 2005, 2006, 2007 and 2007,2008, we sold approximately, $5,101, $6,493, $8,488 and $8,488,$10,051, respectively, of our New Jersey State net operating loss carryforwards for a recognized benefit of approximately $390 in 2005, $496 in 2006, and $649 in 2007.2007 and $605 in 2008. Collectively, all transactions represent approximately 85% of the surrendered tax benefit each year and have been recognized in the year received.

 

5234

 

VONAGE ANNUAL REPORT 20072008


 

As of December 31, 2007,2008, we had net operating loss carryforwards for U.S. federal and state tax purposes of $745,863$765,748 and $716,686,$726,521, respectively, expiring at various times from years ending 2020 through 2027.2028. In addition, we had net operating lossoperatingloss carryforwards for Canadian tax purposes of $60,846$56,161 expiring through 2027. We also had net operating loss carryforwards for United Kingdom tax purposes of $27,059$33,409 with no expiration date.

 

 For the Years Ended December 31, Dollar
Change
2007 vs.

2006
 Dollar
Change
2006 vs.

2005
  Percent
Change
2007 vs.

2006
  Percent
Change
2006 vs.

2005
 

Net Loss

  For the Years Ended December 31, Dollar
Change
2008 vs.
2007
  Dollar
Change
2007 vs.
2006
  Percent
Change
2008 vs.
2007
  Percent
Change
2007 vs.
2006
 

(in thousands, except percentages)

 2007 2006 2005 Dollar
Change
2007 vs.

2006
 Dollar
Change
2006 vs.

2005
  Percent
Change
2007 vs.

2006
  Percent
Change
2006 vs.

2005
   2008 2007 2006    

Net loss

 $(267,428) $(338,573) $(261,334)   $(64,576) $(267,428) $(338,573) $202,852  $71,145  76% 21%

2008 compared to 2007

Net Loss.Based on the explanations described above, our net loss of $64,576 for the year ended December 31, 2008 decreased by $202,852, or 76%, from $267,428 for the year ended December 31, 2007.

 

2007 compared to 2006

Net Loss.Based on the explanations described above, our net loss of $267,428 for the year ended December 31, 2007 decreased by $71,145, or 21%, from $338,573 for the year ended December 31, 2006.

 

2006 compared to 2005

Net Loss. Based on the explanations described above, our net loss of $338,573 for the year ended December 31, 2006 increased by $77,239, or 30%, from $261,334 for the year ended December 31, 2005.

53


PART II

QUARTERLY RESULTS OF OPERATIONS

The following table sets forth quarterly statement of operations data. We derived this data from our unaudited consolidated financial statements, which we believe have been prepared on substantially the same basis as our audited consolidated financial statements. The operating results in any quarter are not necessarily indicative of the results that may be expected for any future period.

 

 For the Quarter Ended  For the Quarter Ended 

(dollars in thousands,
except operating data)

 Mar 31,
2006
 Jun 30,
2006
 Sep 30,
2006
 

Dec 31,

2006

 Mar 31,
2007
 Jun 30,
2007
 

Sep 30,

2007

 Dec 31,
2007
  Mar 31,
2007
 Jun 30,
2007
 Sep 30,
2007
 Dec 31,
2007
 Mar 31,
2008
 Jun 30,
2008
 Sep 30,
2008
 Dec 31,
2008
 
 (Restated)(2)         (Restated)(3) (Restated)(3)(4) (4)(5)      (2)(3) (3)         

Revenue:

                

Telephony services

 $112,498  $137,623  $155,611  $176,074  $189,367  $200,470  $203,724  $209,961  $189,367  $200,470  $203,724  $209,961  $216,980  $218,738  $216,092  $213,955 

Customer equipment and shipping

  7,225   6,742   6,235   5,389   6,573   5,432   6,810   5,891   6,573   5,432   6,810   5,891   7,637   8,786   9,678   8,254 
  119,723   144,365   161,846   181,463   195,940   205,902   210,534   215,852   195,940   205,902   210,534   215,852   224,617   227,524   225,770   222,209 

Operating expenses:

                

Direct cost of telephony services (1)

  38,424   39,933   41,396   52,205   55,566   52,335   54,463   54,467   55,566   52,335   54,463   54,467   56,498   56,586   56,502   56,624 

Royalty

           51,345   10,415   11,052   11,139      10,415   11,052   11,139                

Total direct cost of telephony services

  38,424   39,933   41,396   103,550   65,981   63,387   65,602   54,467   65,981   63,387   65,602   54,467   56,498   56,586   56,502   56,624 

Direct cost of goods sold

  17,580   16,047   16,934   12,169   13,333   11,243   17,057   17,484   13,333   11,243   17,057   17,484   22,072   18,533   20,835   17,942 

Selling, general and administrative

  52,875   66,109   72,052   81,790   90,992   77,802   214,139   78,835   90,992   77,802   214,139   78,835   79,392   77,931   73,035   68,627 

Marketing

  88,288   90,164   91,316   95,581   90,850   67,906   61,885   63,327   90,850   67,906   61,885   63,327   60,899   65,300   64,911   62,260 

Depreciation and amortization

  4,959   5,740   5,946   7,032   7,859   8,191   8,563   11,105   7,859   8,191   8,563   11,105   10,209   11,114   13,347   13,942 
  202,126   217,993   227,644   300,122   269,015   228,529   367,246   225,218   269,015   228,529   367,246   225,218   229,070   229,464   228,630   219,395 

Loss from operations

  (82,403)  (73,628)  (65,798)  (118,659)  (73,075)  (22,627)  (156,712)  (9,366)

Income (loss) from operations

  (73,075)  (22,627)  (156,712)  (9,366)  (4,453)  (1,940)  (2,860)  2,814 

Other income (expense):

                

Interest

  2,741   3,980   7,721   7,030   6,067   4,761   4,238   2,516 

Interest

  (5,494)  (4,484)  (3,999)  (5,606)  (5,149)  (5,127)  (5,424)  (7,110)

Interest income

  6,067   4,761   4,238   2,516   1,400   1,021   544   271 

Interest expense

  (5,149)  (5,127)  (5,424)  (7,110)  (5,571)  (5,535)  (5,504)  (13,268)

Loss on early extinguishment of notes

                       (30,570)

Other, net

  (4)  (4)  (108)  (73)  17   (50)  (36)  (169)  17   (50)  (36)  (169)  (164)  52   46   (181)
  (2,757)  (508)  3,614   1,351   935   (416)  (1,222)  (4,763)  935   (416)  (1,222)  (4,763)  (4,335)  (4,462)  (4,914)  (43,748)

Loss before income tax benefit (expense)

  (85,160)  (74,136)  (62,184)  (117,308)  (72,140)  (23,043)  (157,934)  (14,129)  (72,140)  (23,043)  (157,934)  (14,129)  (8,788)  (6,402)  (7,774)  (40,934)

Income tax benefit (expense)

           215   (194)  (183)  (94)  289   (194)  (183)  (94)  289   (173)  (480)  (43)  18 

Net loss

 $(85,160) $(74,136) $(62,184) $(117,093) $(72,334) $(23,226) $(158,028) $(13,840) $(72,334) $(23,226) $158,028) $(13,840) $(8,961) $(6,882) $(7,817) $(40,916)

Net loss per common share calculation:

        

Net loss per common share:

         

Basic and diluted

 $(60.40) $(1.16) $(0.40) $(0.76) $(0.47) $(0.15) $(1.01) $(0.09) $(0.47) $(0.15) $(1.01) $0.09) $(0.06) $(0.04) $(0.05) $(0.26)

Weighted-average common shares:

        

outstanding:

 

Weighted-average common shares outstanding:

 

Basic and diluted

  1,410   63,995   154,775   154,962   155,151   155,506   155,784   155,923   155,151   155,506   155,784   155,923   156,034   156,103   156,299   156,593 

 

54

35

VONAGE ANNUAL REPORT 2007


 

 For the Quarter Ended   For the Quarter Ended 

(dollars in
thousands, except
operating data)

 Mar 31,
2006
 Jun 30,
2006
 Sep 30,
2006
 

Dec 31,

2006

 Mar 31,
2007
 Jun 30,
2007
 

Sep 30,

2007

 Dec 31,
2007
 
           (Restated)(3) (Restated)(3)(4) (4)(5)   Mar 31,
2007
 Jun 30,
2007
 Sep 30,
2007
 Dec 31,
2007
 Mar 31,
2008
 Jun 30,
2008
 Sep 30,
2008
 Dec 31,
2008
 

Operating Data:

                 

Gross subscriber line additions

  421,890   377,005   359,148   312,094   332,493   236,840   299,978   283,907    332,493   236,840   299,978   283,907   281,329   230,832   238,430   201,423 

Net subscriber line additions

  328,279   255,936   204,591   166,267   165,646   56,691   77,763   56,016 

Net subscriber line additions (reductions)

   165,646   56,691   77,763   56,016   30,133   2,080   9,460   (14,744)

Subscriber lines at end of period

  1,597,317   1,853,253   2,057,844   2,224,111   2,389,757   2,446,448   2,524,211   2,580,227    2,389,757   2,446,448   2,524,211   2,580,227   2,610,360   2,612,440   2,621,900   2,607,156 

Average monthly customer churn

  2.1%  2.3%  2.6%  2.3%  2.4%  2.5%  3.0%  3.0%   2.4%  2.5%  3.0%  3.0%  3.3%  3.0%  3.0%  2.9%

Average monthly revenue per line

 $27.85  $27.89  $27.59  $28.25  $28.31  $28.38  $28.24  $28.19   $28.31  $28.38  $28.24  $28.19  $28.85  $29.04  $28.75  $28.33 

Average monthly telephony services revenue per line

 $26.17  $26.59  $26.52  $27.41  $27.36  $27.63  $27.32  $27.42   $27.36  $27.63  $27.32  $27.42  $27.87  $27.92  $27.52  $27.28 

Average monthly total direct costs of telephony services per line

 $8.94  $7.72  $7.06  $16.12  $9.53  $8.74  $8.80  $7.11 

Average monthly direct costs of telephony services per line

  $8.03  $7.21  $7.30  $7.11  $7.26  $7.22  $7.20  $7.22 

Marketing costs per gross subscriber line additions

 $209.27  $239.16  $254.26  $306.26  $273.24  $286.72  $206.30  $223.06   $273.24  $286.72  $206.30  $223.06  $216.47  $282.89  $272.24  $309.10 

Employees at end of period

  1,416   1,602   1,675   1,790   1,729   1,421   1,559   1,543    1,729   1,421   1,559   1,543   1,722   1,662   1,573   1,491 

 

(1)

Excludes depreciation and amortization of $2,552, $3,133, $3,255 and $3,775 for the quarters ended March 31, June 30, September 30 and December 31, 2006, respectively, and $4,113, $4,191, $4,312 and $5,818, which included $947 related to asset impairment, for the quarters ended March 31, June 30, September 30 and December 31, 2007, respectively, and $4,701, $4,728, $4,908 and $5,917, for the quarters ended March 31, June 30, September 30 and December 31, 2008, respectively.

(2)

In December 2005 and January 2006, we issued approximately $249,919 of convertible notes, and increased the outstanding principal by $3,645 through the payment of interest in kind in March 2006. Originally, we believed that the convertible notes contained an embedded derivative and accordingly accounted for the embedded derivative by bifurcating the embedded derivative from the convertible notes at the date of issuance and subsequently remeasuring the fair value of the embedded derivative at December 31, 2005 and March 31, 2006. In May 2006, upon further review, we concluded that the convertible notes do not contain an embedded derivative. “Restated” amounts in the Statements of Operations Data reflect the removal of the income attributable to the change in fair value of derivatives embedded within the convertible notes of $13,392 and a reduction to interest expense related to the convertible notes of $1,098.

(3)

In February 2008, our management determined that it was necessary to restate our previously issued consolidated financial statements for the three months ended June 30, 2007 and September 30, 2007 in order to correct the amount of share-based compensation expense recorded by us for these periods. The statement of operations was restated to reduce the amount of selling, general and administrative expense by $10,400 and $3,800 for the three months ended June 30, 2007 and September 30, 2007, respectively.

(4)

$132,951 and $1,349 of selling, general and administrative expense was recorded in the third and fourth quarters of 2007, respectively, related to the settlements of our IP litigation.

(5)(3)

In the fourth quarter of 2007, we accelerated the amortization of the deferred financing costs from the original five-year term of our convertible notes to a three-year term since the notes could be put to us on December 16, 2008. We recorded $2,372 of amortization in the quarter relating to prior periods,period, which we considered to be immaterial to the current and prior periods.

 

55


PART II

Telephony services revenue.Telephony services revenue generally has increased each quarter correspondingon a quarterly basis with the exception of the third and fourth quarters of 2008. The reduction in telephony services revenue in the third quarter of 2008 was related to an increase in our subscriber lines. This increasepromotional activity and customer credits issued primarily for customer retention. The decrease in subscriber lines has been driven by our increaserevenue in marketing, asthe fourth quarter of 2008 was primarily due to a decline in both the Canadian dollar and British pound. In addition, an adjustment of $788 was recorded to reduce international revenue relating to prior periods, which we attemptconsidered to capitalize onbe immaterial to the current expansion of the broadband and VoIP markets and to establish and maintain a leading position in the market for broadband telephone services.prior periods.

Direct costs of telephony services.Direct costs of telephony services have increasedremained consistent each quarter corresponding with the increase in our subscriber lines.quarter.

Royalty.The fourth quarter of 2006 includes $51,345 related to the Verizon patent litigation judgment entered against us. Verizon royalty expense for the quarters ended March 31, June 30 and September 30, 2007 are $10,415, $11,052 and $11,139, respectively. There was no royalty in the quarter ended December 31, 2007 since we reached aeliminated subsequent to our settlement with Verizon in October 2007.

Direct cost of goods sold.The fluctuations in direct cost of goods sold expenses between the quarters was due to the mixin the type of customer equipment sold and the fluctuations in the subscriber line additions. In addition, in 2008 there were incremental costs from the reduction in the period over which deferred customer equipment costs are amortized.

Selling, general and administrative.Selling, general and administrative expenses generally haveincreased slightly decreased on a quarterly basis.basis with the exception of the third quarter of 2007, due to the settlement of several IP litigation cases. In 2007, selling, general and administrative cost declined primarily due to the reduction in share-based compensation expense. The increase inFor 2008, selling, general and administrative costs for the third quarter of 2007 wascost declined primarily due to the settlement of several IP litigation cases.reduction in legal and consulting costs.

Marketing. In 2006, marketing costs increased quarterly for several reasons. We increased advertisingMarketing expense declined in more expensive media with a broader reach, such as television, to enhance our brand awareness. We also added additional marketing channels such as direct mail, alternative media and outbound telemarketing while reducing our reliance on online advertising as we hoped to reach more mainstream consumers. In addition, we believe it is generally more expensive to acquire mainstream consumers than early adoptersthe first half of new technologies, and we have increased our focus on more mainstream customers. Over the near term, we expect our marketing cost per gross subscriber line addition to stabilize as we diversify our marketing spend and our newer markets mature. The decrease in marketing expense in 2007, wasprimarily driven by the plan to balance growth with profitability with decreases in television, online, retail, telemarketing and direct mail advertising, which was offset by an increase in alternative media advertising.has remained steady through the fourth quarter of 2008.

 

LIQUIDITY AND CAPITAL RESOURCES

Overview

The following table sets forth a summary of our cash flows for the periods indicated:

 

  For the Years Ended December 31,   For the Years Ended December 31, 

(dollars in thousands)

  2007 2006 2005 

(dollars in thousands)

  2008 2007 2006 

Net cash provided by (used in) operating activities

  $(270,926) $(188,898) $(189,765)  $655  $(270,926) $(188,898)

Net cash provided by (used in) investing activities

   131,457   (210,798)  (154,638)   40,486   131,457   (210,798)

Net cash provided by (used in) financing activities

   245   477,429   434,006    (65,470)  245   477,429 

36

VONAGE ANNUAL REPORT 2008


 

WeHistorically, we have incurred significant operating losses since our inception. As a result, we haveinception and generated negative cash flows from operations. For the year ended December 31, 2008, we significantly reduced our loss from operations and have an accumulated deficit of $988,285 at December 31, 2007.generated positive operating cash flow. Our primary sources of funds have been proceeds from private placements of our preferred stock, a private placementplacements of our convertible notes and borrowings under credit facilities, an initial public offering of our common stock, operating revenues and borrowings under notes payable from our principal stockholder andChairman,and Chairman, which were subsequently converted into shares of our preferred stock. In 2005, we raised proceeds, net of expenses, of $195,736 from the issuance of preferred stock and raised proceeds, net of expenses, of $239,984 in December 2005 and January 2006 in a private placement of our convertible notes. In 2006, we raised $491,144 in net proceeds from an initial public offering, or IPO, of our common stock which includes costs of $1,896 incurred in 2005. We have used the

56

VONAGE ANNUAL REPORT 2007


these proceeds from the convertible note offering and the proceeds from our IPO for working capital, funding operating losses, IP litigation settlements, repaying our prior convertible notes and other general corporate purposes and funding operating losses and our IP litigation settlements.purposes.

Although our net losses initially were driven primarily by start-up costs and the cost of developing our technology, more recently our net losses have been driven by our growth strategy andinvestments in marketing, settlement of our IP litigation.litigation and refinancing costs. In addition to marketing, we plan to continue to invest in research and development, our network infrastructure and customer care. In 2007, we announced we area plan seeking to balance growth with profitability. We intend to continue to pursue growth because we believe it will position us as a strong competitor in the long term. Although we believe we will achieve profitability in the future, we ultimately may not be successful and we may never achieve profitability. We believe that revenuecash flow from operations and cash on hand will fund our operations for at least the next twelve months. However, as described below, if

November 2008 Financing

On October 19, 2008, we entered into definitive agreements (collectively, the “Credit Documentation”) for a financing consisting of (i) a $130,300 senior secured first lien credit facility (the “First Lien Senior Facility”), (ii) a $72,000 senior secured second lien credit facility (the “Second Lien Senior Facility”) and (iii) the sale of $18,000 of our 20% senior secured third lien notes due 2015 (the “Convertible Notes” and, together with the First Lien Senior Facility and the Second Lien Senior Facility, the “Financing”). The funding for this transaction was completed on November 3, 2008.

The co-borrowers under the Financing are unableVonage Holdings Corp. and Vonage America Inc., its wholly owned subsidiary. Obligations under the Financing are guaranteed, fully and unconditionally, by our other U.S. subsidiaries (together with the borrowers, the “Credit Parties”), and may in the future be guaranteed by Vonage Limited, a United Kingdom subsidiary of Vonage Holdings Corp.

The lenders under the First Lien Senior Facility and the Second Lien Senior Facility and the purchasers of the Convertible Notes were Silver Point Finance, LLC (“Silver Point”), certain of its affiliates, other third parties and affiliates of us. We used the net proceeds of the Financing, plus cash on hand, to refinancerepurchase all of our then outstanding convertible notes in a tender offer that expired on November 3, 2008.

The following descriptions summarize the material terms of the Financing as provided in the Credit Documentation.

First Lien Senior Facility

The loans under the First Lien Senior Facility will mature in October 2013 and were issued at an original issuance discount of$7,167. Principal amounts under the First Lien Senior Facility are repayable in quarterly installments of approximately $326 for each quarter ending December 31, 2008 through September 30, 2011 and approximately $3,258 for each quarter ending December 31, 2011 through September 30, 2013, with the balance due in October 2013.

Amounts under the First Lien Senior Facility, at our option, bear interest at:

>

the greater of 4.00% and LIBOR plus, in either case, 12.00%, payable on the last day of each relevant interest period or, if the interest period is longer than three months, each day that is three months after the first day of the interest period and the last day of such interest period, or

>

the greater of 6.75% and the higher of (i) the rate quoted in The Wall Street Journal, Money Rates Section as the Prime Rate as in effect from time to time and (ii) the federal funds effective rate from time to time plus 0.50% plus, in either case, 11.00%, payable on the last day of each month in arrears.

Certain events could trigger prepayment obligations under the First Lien Senior Facility. If we have more than $75,000 of specified unrestricted cash in any quarter after January 1, 2009, we may not be ableobligated to meet our debt and other obligations andprepay without premium certain amounts. To the extent we obtain proceeds from asset sales, insurance/condemnation recoveries or extraordinary receipts, certain prepayments may be required that will be subject to take certain other actionsa premium of 8% in orderyear 1, 7% in year 2, 6% in year 3, 5% in year 4 and 3% in the first 9 months of year 5 and no premium thereafter. In addition, any voluntary prepayments or any mandatory prepayments that may be required from proceeds of debt and equity issuances will be subject to meet these obligations.a make-whole during the first three years, and thereafter a premium of 5% in year 4 and 3% in the first 9 months of year 5, with the First Lien Senior Facility callable at par thereafter.

AsSecond Lien Senior Facility

The loans under the Second Lien Senior Facility will mature in October 2015. Principal amounts under the Second Lien Senior Facility will be repayable in quarterly installments of $1,800 commencing the later of: (i) the last day of the fiscal quarter after payment-in-full of amounts under the First Lien Senior Facility and (ii) December 31, 2007, we had convertible notes outstanding2012, with the balance due in October 2015. Amounts under the Second Lien Senior Facility bear interest at 20% payable quarterly in arrears and payable in kind, or PIK, beginning December 31, 2008 until the third anniversary of the effective date and thereafter 20% payable quarterly in arrears in cash. If the First Lien Senior Facility has not been refinanced in full by the third anniversary of the effective date, then until such refinancing has occurred 70% of the interest due will be payable in cash with the balance payable in PIK.

After payment-in-full of amounts under the First Lien Senior Facility or in the aggregateevent mandatory payments are waived by lenders under the First Lien Senior Facility, the Second Lien Senior Facility will be subject to prepayment obligations and premiums consistent with those for the First Lien Senior Facility. Voluntary prepayments for the Second Lien Senior Facility may be made at any time subject to a make-whole.

37


Third Lien Convertible Notes

The Convertible Notes will mature in October 2015. Subject to conversion, repayment or repurchase of the Convertible Notes, amounts under the Convertible Notes bear interest at 20% that accrues and compounds quarterly until October 30, 2011 at which time such accrued interest may be paid in cash. Any accrued interest not paid in cash on such date will continue to bear interest at 20% that accrues and compounds quarterly and is payable in cash on the maturity date of the Convertible Notes. After October 30, 2011, principal on Convertible Notes will bear interest at 20% payable quarterly in arrears in cash. However, if the First Lien Senior Facility has not been refinanced in full by October 31, 2011, then until such refinancing occurs, the cash interest will be capped at 14% with the balance of 6% accruing and compounding interest quarterly at 20%, to be paid in cash on the maturity date of the Convertible Notes.

Subject to specific limitations and the right of holders to convert prior to such time, we may cause the automatic conversion of the Convertible Notes into common stock on or after the third anniversary of the issue date. The amount of Convertible Notes that will be subject to our automatic conversion right will depend on our stock price: (i) if a 30-day volume-weighted average price of our common stock is greater than $3.00 per share, then not less than $12,000 principal amount of $253,460. For 2008 and subsequent years through 2010, we will have annual interest expense on our convertible notes of at least $12,673 unless the convertible notes are converted or repaid prior to maturity date. This amount will increaseConvertible Notes must remain outstanding after the conversion, (ii) if we pay interest in kind on these notes or if we refinance the notes at a higher rate of interest. On December 16, 2008, the holders30-day volume-weighted average price of our convertible notes may require us to repurchase all orcommon stock is greater than $4.50 per share, then not less than $6,000 principal amount of the Convertible Notes must remain outstanding after the conversion and (iii) if a portion30-day volume-weighted average price of our outstanding notes. We and our financial advisor have been engaged in preliminary discussion with certain holders of our convertible notes. In those discussions, we have explored the possibility of a transaction in which holders would agree to forego the right to “put” the convertible notes in December 2008. As an inducement for holders to participate in such a transaction,common stock is greater than $6.00 per share, then we may agreecause the mandatory conversion of up to make certain modifications to the termsall of the convertible notes including, but not limitedthen-outstanding Convertible Notes.

Subject to (a) an increase incustomary anti-dilution adjustments (including triggers upon the interest rate payable underissuance of common stock below the convertible notes, (b) a modificationmarket price of the common stock or the conversion price of the convertible notes and/or (c) a change in maturity date ofConvertible Notes), the convertible notes. Additionally, as part of a transaction, we may also agree to (a) redeem a portion of the outstanding principal of the convertible notes with cash and/or (b) issue common equity or equity-type securities to participating holders. We have not offered to engage in such a transaction and the holders have not agreed to such a transaction.

There can be no assurance that any transaction willoccur. If we are unable to refinance or restructure our notes or obtain additional debt or equity capital, on favorable terms, or at all, we may face substantial liquidity challenges and we may be forced to reduce or delay capital or other material expenditures, including significantly reducing our marketing expenditures or disposing of material assets to meet our potential repurchase and other obligations. However, in light of the uncertainties in the credit markets, these alternatives may not be capable of being accomplished on a timely basis or on satisfactory terms, if at all. Although we are currently evaluating our options with respect to our convertible notes, the inability to repurchase, refinance or restructure our convertible notes could lead to our bankruptcy, reorganization, insolvency or liquidation. Because there can be no assurance that weConvertible Notes will be successful in refinancing or restructuring the convertible notes or obtaining additional debt or equity capital, there is substantial doubt as to our ability to continue as a going concern, and our independent registered public accounting firm has included an explanatory paragraph highlighting this uncertainty in its report dated March 17, 2008. Our ability to continue as a going concern is subject to our ability to successfully repurchase, refinance or restructure our convertible notes.

We also have contingent liabilities for state and local sales taxes. As of December 31, 2007, we had a reserve of $5,803. If our ultimate liability exceeds this amount, it could have a material adverse effect on us. However, we do not believe it would significantly impair our liquidity.

On October 7, 2007, we agreed to settle our ongoing patent dispute with Sprint and agreed to enter into a licensing arrangement under Sprint’s Voice over Packet patent portfolio. The agreement provides that we shall pay Sprint $5,000 as a prepayment for telecommunications services to be purchased from Sprint by us and $75,000 for a license for past and future use of Sprint’s patents. The total amount of $80,000 was paid in the fourth quarter of 2007.

On October 25, 2007, we resolved our litigation and executed a settlement agreement with Verizon. The terms of the agreement required us to make a payment of $120,000. On November 15, 2007, a federal appeals court turned down our petition for reconsideration of the jury verdict, triggering the settlement agreement that requires us to pay Verizon $120,000, which was paid in the fourth quarter of 2007.

On November 8, 2007, we reached an agreement in principle with AT&T to settle our IP litigation suit. The general terms of the agreement

57


PART II

would require us to pay $39,000 over a five-year period.

These settlement payments have recently reduced our cash balance significantly.

To the extent we change our plans, or if our expectations are wrong, we may need to seek additional funding by accessing the equity or debt capital markets. In addition, although we do not currently anticipate any acquisitions, we may need to seek additional funding if an attractive acquisition opportunity is presented to us. However, our significant losses to date may prevent us from obtaining additional funds on favorable terms or at all. Because of our historical net losses and our limited tangible assets, we do not fit traditional credit lending criteria, which, in particular, could make it difficult for us to obtain loans or to access the debt capital markets. In addition, the terms of our outstanding convertible notes provide for additional shares to be issued upon conversion if we sell shares of our common stock after our initial public offering at a price that is less thanrate equal to 3,448.2759 shares for each $1,000 principal amount of Convertible Notes, or approximately $0.29 per share. A permanent increase in the average trading price of our common stock over the 10-day period prior to any such sale, which might limit our access to the capital markets. Further, the ability to raise additional capital throughconversion rate, resulting in the issuance of equity securitiesadditional shares, may occur if a fundamental change occurs.

The issuance and sale of the Convertible Notes was not registered under the Securities Act of 1933, and the Convertible Notes may not be impededoffered or sold in the United States absent registration or an applicable exemption from registration requirements. Under a registration rights agreement, we filed a shelf registration statement with the Securities and Exchange Commission covering resale of the shares of common stock issuable upon conversion of the Convertible Notes and any shares of common stock held by Silver Point and its affiliates that was declared effective on December 19, 2008.

Security

Amounts borrowed under the Financing are secured by substantially all of the assets of the Credit Parties. The collateral secures the First Lien Senior Facility on a first lien basis, the Second Lien Senior Facility on a second lien basis and the Convertible Notes on a third lien basis, subject to an intercreditor agreement.

Commencing October 1, 2009, all specified unrestricted cash above $30,000, subject to certain adjustments, will be swept into a concentration account (the “Concentration Account”), and until the balance in the Concentration Account is at least equal to $30,000, we may not access or make any withdrawals from the Concentration Account. Thereafter, with limited exceptions, we will have the right to withdraw funds from the Concentration Account in excess of $30,000.

Other Terms and Conditions of the Financing

The Credit Documentation includes customary representations and warranties of the Credit Parties. In addition, Credit Documentation for the Financing contains affirmative and negative covenants that affect, and in many respects may significantly limit or prohibit, among other things, the Credit Parties’ ability to incur, prepay, refinance or modify indebtedness; enter into acquisitions, investments, sales, mergers, consolidations, liquidations and dissolutions; invest in foreign subsidiaries, repurchase and redeem stock; modify material contracts; engage in transactions with affiliates and 5% stockholders; change lines of business; and make marketing expenditures under contracts with a duration in excess of one year that exceed (i) $95,000 until December 31, 2009 and (ii) for each quarter thereafter, an amount equal to 20% of consolidated pre-marketing operating income for the four quarters immediately preceding such quarter. Board approval must be obtained for any long-term commitment or series of related long-term commitments that would result in aggregate marketing expenditures by any of the Credit Parties of more than $25,000 during the term of the Financing. In addition, we must comply with certain financial covenants, which include a total leverage ratio, senior lien leverage ratios, minimum consolidated adjusted EBITDA, a fixed charge coverage ratio, maximum consolidated capital expenditures, minimum consolidated liquidity and minimum consolidated pre-marketing operating income. As of December 31, 2008, we were in compliance with all covenants, including financial covenants, under the Credit Documentation.

The Credit Documentation contains events of default that may permit acceleration of the debt under the Credit Documentation and a default interest rate of 3% above the interest rate which would otherwise be applicable. If an event of default has occurred, and the debt under the Financing becomes due and payable as a result, such payment will be subject to a make-whole (or the prepayment premium, if applicable to the events surroundingFirst Lien Senior Facility in years 4 and 5) and, in the case of the Convertible Notes, liquidated damages payable in the form of shares of common stock for any loss of the option to convert in whole or in part. Conversion rights will continue to exist while the Convertible Notes are outstanding notwithstanding acceleration or maturity, including as a result of a voluntary or involuntary bankruptcy.

Silver Point is entitled to customary board observation rights so long as it beneficially owns at least $4,000 of Convertible Notes or the equivalent number of shares of common stock of the Company based on the applicable conversion rate for the Convertible Notes then in effect. The written approval of Silver Point, as administrative agent, which may not be unreasonably withheld, is required for the Company to complete certain legal settlements.

38

VONAGE ANNUAL REPORT 2008


Use of Proceeds

We used the net proceeds of the Financing of $213,133, plus cash on hand of $40,327, to repurchase $253,460 of our IPO and our current stock price.previous convertible notes in a tender offer that expired on November 3, 2008. We also incurred $26,799 of debt related costs in connection with the Financing.

Capital expenditures

CapitalFor 2008, capital expenditures are mainlyhave been primarily for the purchaseimplementation of software solutions. We also have purchased network equipment and computer hardware as we continue to expand our network and for the implementation of software solutions. We continue to invest heavily in networking equipment, technology, corporate facilities and information technology infrastructure.network. Our capital expenditures for 2007the year ended 2008 were $47,232,$38,476, of which $21,346$26,530 was for software acquisition and development and $5,500 was for the acquisition of the Sprint patents.development. For 2008,2009, we believe our capital expenditures will be approximately $50,000. However, if we are unable to refinance our convertible notes, our capital expenditures will be reduced as necessary.$44,000.

Operating Activities

Cash provided by operating activities for 2008 was $655 and consisted of a net loss of $64,576, $35,168 used in working capital and other activities offset by adjustments for non-cash items of $100,399. Adjustments for non-cash items consisted primarily of $48,612 for depreciation and amortization, $30,570 for loss on early extinguishment of notes and $12,238 for share-based related expense. Working capital activities primarily consisted of a net decrease in cash of $34,767 for accounts payable and accrued expenses primarily due to the timing of payments including expenses related to compensation and taxes, a decrease in cash of $5,321 for other liability related to the AT&T patent litigation and $7,498 for other assets. The decrease was offset by an increase in cash of $3,198 for deferred revenue net of deferred product costs and $7,472 for inventory.

Cash used in operating activities for 2007 was $270,926 and consisted of a net loss of $267,428, $57,269 used in working capital and other activities offset by adjustments for non-cash items of $53,771 and $57,269 used in working capital and other activities.$53,771. Adjustments fornon-cashfor non-cash items consisted primarily of depreciation and amortization of $35,718, $7,542 for stock option compensation and $4,689 for amortization of deferred financing costs. Working capital activities primarily consisted of a net decrease in cash of $80,736 for accounts payable and accrued expenses primarily related to marketing and the Verizon patent litigation, a decrease in cash of $6,185 for prepaid expenses and $5,296and$5,296 for accounts receivable. The decrease was offset by an increase in cash of $23,046 for other liability related to the AT&T patent litigation, $9,713 for deferred revenue net of deferred product costs and $2,196 for inventory.

Cash used in operating activities for 2006 was $188,898 and consisted of a net loss of $338,573, offset by adjustments for non-cash items of $58,668 and $91,007 provided by working capital and other activities. Adjustments for non-cash items consisted primarily of depreciation and amortization of $23,677, $26,980 for stock option compensation, $4,002 for accrued interest primarily for our convertible notes and $1,999 for amortization of deferred financing costs. Working capital activities primarily consisted of a net increase in cash of $104,688 for accounts payable and accrued expenses primarily related to marketing and the Verizon patent litigation judgment entered against us and $13,128 for deferred revenue net of deferred product costs offset by a decrease in cash of $6,218 for prepaid expenses, $10,196 for accounts receivable and $10,133 for inventory.

Cash used in operating activities for 2005 was $189,765 and consisted of a net loss of $261,334, offset by adjustments for non-cash items of $12,516 and $59,053 provided by working capital and other activities. Adjustments for non-cash items consisted primarily of $11,122 of depreciation and amortization. Working capital activities primarily consisted of a net increase in accounts payable and accrued expenses of $75,884 which primarily related to the increase in our marketing and payroll expenses. This was offset by a use of cash for inventory of $15,130 related to the purchase of customer equipment.

Investing Activities

Cash provided by investing activities for 2008 of $40,486 was attributable to net purchases and sales of marketable securities of $79,942, offset by the purchase of capital expenditures of $38,476, of which $26,530 was for software acquisition and development and an increase in restricted cash of $980 related to reserves required by our credit card processors.

Cash provided by investing activities for 2007 of $131,457 was attributable to net purchases and sales of marketable securities of $210,074, offset by the purchase of capital expenditures of $41,732, $5,500 for the acquisition of the Sprint

58

VONAGE ANNUAL REPORT 2007


patents as a result of the Sprint litigation settlement and the increase in restricted cash of $31,385 related to reserves required by our credit card processors.

Cash used in investing activities for 2006 of $210,798 was attributable to net purchases and sales of marketable securities of $155,591, capital expenditures of $49,396 and $5,268 for the acquisition of three patents. Cash from our initial public offering in May 2006 and debt offering in December 2005 and January 2006 was invested in marketable securities, pending use to fund our loss from operations.

Cash used in investing activities for 2005 of $154,638 was attributable to net purchases of marketable securities of $71,092, capital expenditures of $76,261 and an increase of restricted cash of $7,285. The restricted cash includes cash collateralization of letters of credit for our Holmdel, New Jersey headquarters facility. Cash from our equity and debt offerings in 2005 was invested in marketable securities, pending use to fund our loss from operations.

39


 

Financing Activities

Cash used in financing activities for 2008 of $65,470 was primarily attributable to the repurchase of our previous convertible notes of $253,460 in a tender offer in November 2008. We also had a new debt financing for $220,300 plus PIK interest of $2,900 offset by original issue discount of $7,167, debt related costs of $26,799 and the principal payments on capital lease obligations of $1,036.

Cash provided by financing activities for 2007 of $245 was primarily attributable to $1,265 for net proceeds from exercise of stock options, subscription receivable and from payments receivedpaymentsreceived for the directed share program, which was offset by the principal payments on capital lease obligations of $1,020.

Cash provided by financing activities for 2006 of $477,429 was primarily attributable to net proceeds from our initial public offering in May 2006 of $493,040, net of costs, offset by the purchase of treasury stock of $11,723 related to customers that committed to purchase our common stock through our Directed Share Program and subsequently defaulted on payment, $5,426 of net payments to Underwriters related to our Directed Share Program indemnification, offset by $1,764 proceeds from our convertible notes, net of issuance costs, in January 2006.

Cash provided by financing activities in 2005 of $434,006 was primarily attributable to net proceeds from the issuance of preferred stock for $195,736 and proceeds from our convertible notes, net of issuance costs, of $238,220 in December 2005.

 

CONTRACTUAL OBLIGATIONS AND OTHER COMMERCIAL COMMITMENTS

The table below summarizes our contractual obligations at December 31, 2007,2008, and the effect such obligations are expected to have on our liquidity and cash flow in future periods.

 

    Payments Due by Period

(dollars in thousands)

  Total  Less than
1 year
  

2-3

years

  

4-5

years

  

After

5 years

   (unaudited)

Contractual Obligations:

          

Convertible notes, net

  $253,460  $  $253,460  $  $

Interest related to convertible notes

   36,963   12,673   24,290      

Capital lease obligations

   40,925   3,883   7,998   8,318   20,726

Operating lease obligations

   8,415   5,177   3,238      

Purchase obligations

   109,206   58,134   43,672   7,400   

Other obligations

   38,350   9,750   15,600   13,000    

Total contractual obligations

  $487,319  $89,617  $348,258  $28,718  $20,726

Other Commercial Commitments:

          

Standby letters of credit

  $17,254  $17,254  $  $  $

Total contractual obligations and other commercial commitments

  $504,573  $106,871  $348,258  $28,718  $20,726

59


PART II

    Payments Due by Period

(dollars in thousands)

  Total  

Less
than

1 year

  

2-3

years

  

4-5

years

  

After

5 years

   (unaudited)

Contractual Obligations:

          

First lien senior facility

  $129,974  $1,303  $5,538  $123,133  $

Second lien senior facility

   72,000         1,800   70,200

Third lien convertible notes

   18,000            18,000

Interest related to first lien senior facility

   96,575   21,024   41,457   34,094   

Interest related to second lien senior facility

   165,612      4,449   40,228   120,935

Interest on third lien convertible notes

   42,093      1,112   10,057   30,924

Capital lease obligations

   37,042   3,960   8,156   8,484   16,442

Operating lease obligations

   4,394   3,774   620      

Purchase obligations

   125,601   92,403   29,498   3,700   

Other obligations

   28,600   7,800   15,600   5,200   

Total contractual obligations

  $719,891  $130,264  $106,430  $226,696  $256,501

Other Commercial Commitments:

          

Standby letters of credit

  $17,562  $17,465  $97  $  $

Total contractual obligations and other commercial commitments

  $737,453  $147,729  $106,527  $226,696  $256,501

 

Senior debt facilities.On October 19, 2008, we entered into definitive agreements for the Financing consisting of (i) the $130,300 First Lien Senior Facility, (ii) the $72,000 Second Lien Senior Facility and (iii) the sale of $18,000 of Convertible Notes and Related Interest Expense. During December 2005 and January 2006, we sold $249,919 of convertible notes due 2010 in a private placement and paid interest in kind of $3,645 in March 2006. In the future, we may, at our option, pay interestNotes. The funding for this transaction took place on the convertible notes in cash or in kind. The terms of the convertible notes are describedNovember 3, 2008. See Note 11 in the notes to ourthe consolidated financial statements. As of December 31, 2007, we had convertible notes outstanding in the aggregate principal amount of $253,460 which can be put to us on December 16, 2008. As such, the convertible notes have been recorded as a current liability in our consolidated balance sheet. However, since the maturity date is not until December 2010, we have included it in the 2-3 years column in the table. We and our financial advisor have engaged in preliminary discussions with certain holders of our convertible notes. In those discussions, we have explored the possibility of a transaction in which holders would agree to forego the right to “put” the convertible notes in December 2008. (See “Item 7 – Management’s Discussion and Analysis of Financial Condition and Results of Operations – Liquidity and Capital Resources” and “Item 1A – Risk Factors – Our cash flow and capital resources may not be sufficient for the future repurchase of our convertible notes.”)

Interest related to second lien senior facility.Amounts under the Second Lien Senior Facility bear interest at 20% payable quarterly in arrears and payable in kind, or PIK, beginning December 31, 2008 until the third anniversary of the effective date and thereafter 20% payable quarterly in arrears in cash. If the First Lien Senior Facility has not been refinanced in full by the third anniversary of the effective date, then until such refinancing has occurred 70% of the interest due will be payable in cash with the balance payable in PIK. This table assumes that the PIK interest will be paid at maturity.

Interest related third lien convertible notes.Subject to conversion, repayment or repurchase of the Convertible Notes. The table above assumesNotes, amounts under the Convertible Notes bear interest isat 20% that accrues and compounds quarterly until October 30, 2011 atwhich time such accrued interest may be paid in cash. Any accrued interest not paid in cash on such date will continue to bear interest at 20% that accrues and would increase if we pay interest in-kindcompounds quarterly and decrease if anyis payable in cash on the maturity date of the notes are converted into our common stock or redeemed priorConvertible Notes. After October 30, 2011, principal on Convertible Notes will bear interest at 20% payable quarterly in arrears in cash. However, if the First Lien Senior Facility has not been refinanced in full by October 31, 2011, then until such refinancing occurs, the cash interest will be capped at 14% with the balance of 6% accruing and compounding interest quarterly at 20%, to be paid in cash on the maturity date.date of the Convertible Notes. This table assumes that all accrued interest not paid will be paid at maturity.

Capital Lease Obligations.lease obligations.At December 31, 2007,2008, we had capital lease obligations of $40,925$37,042 related to our corporate headquarters in Holmdel, New Jersey that expire in 2017.

Operating Lease Obligations.lease obligations.At December 31, 2007,2008, future commitments for operating leases included $5,184$2,389 for co-location facilities in the United States that accommodate a portion of our network equipment through 2010, $1,816$1,335 for kiosks leased in various locations throughout the United States

40

VONAGE ANNUAL REPORT 2008


through 2008, $9792010, $495 for office space leased for our Mississauga, Ontario office through 2010 $425and $174 for office space leased for our London, UK office through 2010.

Purchase Obligations.obligations.At December 31, 2007,2008, future commitments for purchase obligations in the above table represent non-cancelable contractual obligations. These include $28,900$60,000 in fees through 2009 to a vendor that enables a customer’s call to connect to the public switched telephone network; $8,160 in fees for local number portability through 2011; $18,700 for inbound sales support through 2010; $18,500$14,800 for a credit card company to process our credit card transactions through 2012; $30,180$19,507 for the purchase ofcustomer equipment through 2010; $11,500 in fees2010 and $4,433 for providing broadband internet access services to our customers through 2008 related to the provision of our E-911 services; $10,140 in fees for local number portability through 2009, so that new customers can retain their existing phone numbers, $6,186 for related to advertising our product in various media outlets and $3,800 for customer call center support through 2008.2011.

Other Obligations.obligations.At December 31, 2007,2008, we were obligated to pay AT&T $38,350$28,600 through 2012 for the settlement agreement, which required Vonage to pay AT&T $650 each month over a five-year term. We also agreed to pay AT&T $1,950 as prepayment for the last three months of payments due under the agreement, which was paid in January 2008.month.

 

SUMMARY OF CRITICAL ACCOUNTING POLICIES AND ESTIMATES

Our significant accounting policies are summarized in Note 1 to our financial statements. The following describes our critical accounting policies and estimates:

Use of Estimates

Our consolidated financial statements are prepared in conformity with accounting principles generally accepted in the United States, which require management to make estimates and assumptions that affect the amounts reported and disclosed in the consolidated financial statements and the accompanying notes. Actual results could differ materially from these estimates.

On an ongoing basis, we evaluate our estimates, including the following:

>

 

those related to the average period of service to a customer (the “customer relationship period”) used to amortize deferred revenue and deferred customer acquisition costs associated with customer activation;

>

 

the useful lives of property and equipment;equipment and intangible assets; and

>

 

assumptions used for the purpose of determining stock-basedshare-based compensation using the Black-Scholes option model (“Model”), and on various other assumptions that we believed to be reasonable. The key inputs for this Model are stock price at valuation date, strike price for the option, the dividend yield, risk-free interest rate, life of option in years and volatility.

60

VONAGE ANNUAL REPORT 2007


We base our estimates on historical experience, available market information, appropriate valuation methodologies and on various other assumptions that we believedbelieve to be reasonable, the results of which form the basis for making judgments about the carrying values of assets and liabilities.

Revenue Recognition

Operating revenues consist of telephony services revenues and customer equipment (which enables our telephony services) and shipping revenues. The point in time at which revenues are recognized is determined in accordance with Staff Accounting Bulletin No. 104, Revenue Recognition, and Emerging Issues Task Force Consensus No. 01-9,Accounting for Consideration Given by a Vendor to a Customer (Including a Reseller of the Vendor’s Products).

Substantially all of our operating revenues are telephony services revenues, which are derived primarily from monthly subscription fees that customers are charged under our service plans. We also derive telephony services revenues from per minute fees for international calls and for any calling minutes in excess of a customer’s monthly plan limits. Monthly subscription fees are automatically charged to customers’ credit cards, debit cards or ECP in advance and are recognized over the following month when services are provided. Revenues generated from international calls and from customers exceeding allocated call minutes under limited minute plans are recognized as services are provided, that is, as minutes are used, and are billed to a customer’s credit cards, debit cards or ECP in arrears. As a result of our multiple billing cycles each month, we estimate the amount of revenues earned from international calls and from customers exceeding allocated call minutes under limited minute plans but not billed from the end of each billing cycle to the end of each reporting period. These estimates are based primarily upon historical minutes and have been consistent with our actual results.

We also generate revenues by charging a fee for activating service. Through September 2005, we charged an activation fee to customers in the direct channel. Beginning in July 2005, we also began charging an activation fee in the retail channel. Customer activation fees, along with the related customer acquisition amounts for customer equipment in the direct channel and for rebates and retailer commissions in the retail channel up to but not exceeding the activation fee, are deferred and amortized over the estimated average customer relationship period. The amortization of deferredcustomerdeferred customer equipment is recorded to direct cost of goods sold. The amortization of deferred rebates is recorded as a reduction to telephony services revenues. The amortization of deferred retailer commissions is recorded as marketing expense. For 2006 and 2007, the estimated customer relationship period was 60 months. For 2008, due to the increase in churn, the customer relationship period will bewas reduced to 48 months. In 2009, the customer relationship period will be further reduced to 44 months based upon further analysis of historical trends.

We also provide rebates to customers who purchase their customer equipment from retailers and satisfy minimum service period requirements. These rebates in excess of activation fees are recorded as a reduction of revenues over the service period based upon the estimated number of customers that will ultimately earn and claim the rebates.

Customer equipment and shipping revenues include sales to our retailers, who subsequently resell this customer equipment to customers. Revenues were reduced for payments to retailers and rebates to customers, who purchased their customer equipment through these retailers, to the extent of customer equipment and shipping revenues.

Inventory

Inventory consists of the cost of customer equipment and is stated at the lower of cost or market, with cost determined using the average cost method. We provide an inventory allowance for customer equipment that has been returned by customers but may not be able to be re-issued to new customers or returned to the manufacturer for credit.

Income Taxes

We recognize deferred tax assets and liabilities for the expected tax consequences of temporary differences between the tax bases of assets and liabilities and their reported amounts using tax rates in effect for the year the differences are expected to reverse. We have recorded a valuation allowance on the assumption that we will not generate taxable income.

41


Net Operating Loss Carryforwards

As of December 31, 2007,2008, we had net operating loss carryforwards for U.S. federal and state tax purposes of $745,863$765,748 and $716,686,$726,521, respectively, expiring at various times from years ending 2020 through 2027.2028. In addition, we had net operating loss carryforwards for Canadian tax purposes of $60,846$56,161 expiring through 2027. We also had net operating loss carryforwards for United Kingdom tax purposes of $27,059$33,409 with no expiration date.

Under Section 382 of the Internal Revenue Code, if a corporation undergoes an “ownership change” (generally defined as a greater than 50% change (by value) in its equity ownership over a three-year period), the corporation’s ability to use its pre-change of control net operating loss carry

61


PART II

forward and other pre-change tax attributes against its post-change income may be limited. The Section 382 limitation is applied annually so as to limit the use of our pre-change net operating loss carryforwards to an amount that generally equals the value of our stock immediately before the ownership change multiplied by a designated federal long-term tax-exempt rate. In addition, we may be able to increase the base Section 382 limitation amount during the first five years following the ownership change to the extent it realizes built-in gains during that time period. A built-in gain generally is gain or income attributable to an asset that was held at the date of the ownership change and that had a fair market value in excess of the tax basis at the date of the ownership change. Section 382 provides that any unused Section 382 limitation amount can be carried forward and aggregated with the following year’s available net operating losses. Due to the cumulative impact of our equity issuances over the past three years,year period ended April 2005, a change of ownership occurred upon the issuance of our previously outstanding Series E Preferred Stock at the end of April 2005. As a result, $171,147 of the total U.S. net operating losses will be subject to an annual base limitation of $39,374. As noted above, we believe we may be able to increase the base Section 382 limitation for built-in gains during the first five years following the ownership change.

Stock-BasedShare-Based Compensation

Prior to the adoption of SFAS 123(R), we accounted for stock-basedshare-based awards to employees and directors using the intrinsic value method in accordance with APB 25, as allowed under Statement of Financial Accounting Standards No. 123, Accounting for Stock-Based Compensation, or SFAS 123. Under the intrinsic value method, no stock-basedshare-based compensation expense for employee stock options had been recognized in our results of operations in prior periods unless the exercise price of the stock options granted to employees and directors was less than the fair market value of the underlying common stock at the date of grant. In accordance with the modified prospective transition method that we used in adopting SFAS 123(R), the consolidated financial statements prior to 2006 have not been restated to reflect, and do not include, the possible impact of SFAS 123(R).

Recent Accounting Pronouncements

In February 2007,June 2008, the Financial Accounting Standards Board (“FASB”) ratified Emerging Issues Task Force Issue No. 07-5, “Determining Whether an Instrument (or an Embedded Feature) Is Indexed to an Entity’s Own Stock” (“EITF 07-5”). EITF 07-5 provides that an entity should use a two step approach to evaluatewhether an equity-linked financial instrument (or embedded feature) is indexed to its own stock, including evaluating the instrument’s contingent exercise and settlement provisions. It also clarifies on the impact of foreign currency denominated strike prices and market-based employee stock option valuation instruments on the evaluation. EITF 07-5 is effective for fiscal years beginning after December 15, 2008. The adoption of EITF 07-5 will not have an impact on our consolidated financial position and results of operations.

In May 2008, the FASB issued Statement of Financial Accounting Standards No. 159,162 (“SFAS No. 162”),The Fair Value Option for Financial Assets and Financial Liabilities,” including an amendmentHierarchy of FASB Statement No. 115 (“Generally Accepted Accounting Principles.”SFAS No. 159”).162 identifies the sources of accounting principles and the framework for selecting the principles used in the preparation of financial statements that are presented in conformity with generally accepted accounting principles. SFAS No. 159 permits entities to choose to measure many financial instruments at fair value that are not currently required to be measured at fair value. It also establishes presentation162 becomes effective 60 days following the Securities and disclosure requirements designed to facilitate comparisons between entities that choose different measurement attributes for similar types of assets and liabilities. SFAS No. 159 is effective asExchange Commission’s approval of the beginningPublic Company Accounting Oversight Board amendments to AU Section 411,“The Meaning of an entity’s first fiscal yearPresent Fairly inConformity With Generally Accepted Accounting Principles.”We do not expect that begins after November 15, 2007 (our 2008 fiscal year). We are currently evaluating the potential impact of the adoption of this pronouncementSFAS No. 162 will have a material impact on our consolidated financial statements.

On January 1, 2007, we adoptedIn April 2008, the FASB Interpretationissued FSP No. 48142-3 (“FIN No. 48”FSP 142-3”), Accounting“Determination of the Useful Life of Intangible Assets.” FSP 142-3 amends the factors an entity should consider in developing renewal or extension assumptions used in determining the useful life of recognized intangible assets under FASB Statement No. 142, “Goodwill and Other Intangible Assets.” This new guidance applies prospectively to intangible assets that are acquired individually or with a group of other assets in business combinations and asset acquisitions. FSP 142-3 is effective forUncertainty in Income Taxes,” which prescribes a comprehensive model for how a company should recognize, measure, present and disclose in its financial statements uncertain income tax positions that we have taken or expectsissued for fiscal years and interim periods beginning after December 15, 2008. Early adoption is prohibited. Since this guidance will be applied prospectively, on adoption, there will be no impact to take on a tax return (including a decision whether to file or not to file a return in a particular jurisdiction). The adoption of FIN No. 48 on January 1, 2007 did not result in a cumulative-effect adjustment or have an effect on our current consolidated financial statements.

In September 2006,March 2008, the FASB issued SFASaffirmed the consensus of FASB Staff Position (FSP) Accounting Principles Board Opinion No. 157, “Fair Value Measurements” (“SFAS No. 157”). This Standard defines fair value, establishes14-1 (APB 14-1),Accounting for Convertible Debt Instruments That May Be Settled in Cash upon Conversion (Including Partial Cash Settlement), which applies to all convertible debt instruments that have a frameworknet settlement feature; which means that such convertible debt instruments, by their terms, may be settled either wholly or partially in cash upon conversion. FSP APB 14-1 requires issuers of convertible debt instruments that may be settled wholly or partially in cash upon conversion to separately account for measuring fair valuethe liability and equity components in generally accepteda manner reflective of the issuer’s nonconvertible debt borrowing rate. Previous guidance provided for accounting principles and expands disclosures about fair value measurements. SFAS No. 157for this type of convertible debt instrument entirely as debt. FSP APB 14-1 is effective for financial statements issued for fiscal years beginning after NovemberDecember 15, 20072008 and interim periods within those fiscal years. TwoThe adoption of FSP APB 14-1 will not have an impact on our financial statements.

In February 2008, the FASB Staff Positions on SFAS No. 157 were subsequently issued. On February 12, 2007,issued FASB FSP No. 157-2, which delayed the effective date of SFAS No. 157 for non-financialall nonfinancial assets and non-financialnonfinancial liabilities, except those that are recognized or disclosed at fair value in the financial statements on a nonrecurring basis. This FSP is effective forrecurring basis (at least annually), until fiscal years beginning after November 15, 2008. On February 14, 2007, FSP No. 157-1 excluded FASB No. 13Accounting for Leases2008, and other accounting pronouncements that address fair value measurements for purposes ofinterim periods within those fiscal years. These nonfinancial items include assets and liabilities such as

 

6242

 

VONAGE ANNUAL REPORT 20072008


 

lease classification or measurement under FASB No. 13. However, this scope exception does not apply toreporting units measured at fair value in a goodwill impairment test and nonfinancial assets acquired and liabilities assumed in a business combination that are required to be measuredcombination. Effective January 1, 2008, we adopted SFAS No. 157 for financial assets and liabilities recognized at fair value under FASB Statement No. 141,Business Combinationsor FASB No. 141R,Business Combinations.This FSP is effective upon initialon a recurring basis. The partial adoption of SFAS No. 157. We are assessing the157 for financial assets and liabilities did not have a material impact that SFAS No. 157 will have on our consolidated financial statements.position, results of operations or cash flows.

In September 2006,February 2007, the FASB ratifiedissued Statement of Financial Accounting Standards No. 159 (“SFAS No. 159”), “The Fair ValueOption for Financial Assets and Financial Liabilities.” Under SFAS No. 159, companies may elect to measure certain financial instruments and certain other items at fair value. The standard requires that unrealized gains and losses on items for which the consensus on EITF Issuefair value option has been elected be reported in earnings. SFAS No. 06-3, “How TaxesCollected from Customers and Remitted to Governmental Authorities Should Be Presented in the Income Statement” (“EITF No. 06-3”). The scope of EITF No. 06-3 includes any tax assessed by a governmental authority that is directly imposed on a revenue-producing transaction between a seller and a customer and may include, but is not limited to, sales, use, value added, USF contributions and excise taxes. The Task Force concluded thatentities should present these taxes in the income statement on either a gross or net basis, based on their accounting policy, which should be disclosed pursuant to APB Opinion No. 22, “Disclosure of Accounting Policies.” If such taxes are significant and are presented on a gross basis, the amount of those taxes should be disclosed. The consensus on EITF No. 06-3159 was effective for interim and annual reporting periodsus beginning after December 15, 2006.in the first quarter of 2008. We currently record sales, use and excise taxes on a net basisdo not have any instruments eligible for election of the fair value option. Therefore, the adoption of SFAS No. 159 in the first quarter of 2008 did not impact our consolidated financial statements whereas USF contributions are recorded on a gross basis in our consolidated financial statements. The adoption of EITF No. 06-3 did not have an effect on our consolidatedposition, results of operations.operations or cash flows.

43


 

OFF-BALANCE SHEET ARRANGEMENTS

We do not have any off-balance sheet arrangements.

 

 

ITEM 7A.Quantitative and Qualitative Disclosures About Market Risk

 

We are exposed to financial market risks, including changes in currency exchange rates and interest rates.

Foreign Exchange Risk

Our exposure to foreign currency transaction gains and losses is the result of certain net receivables due from our foreign subsidiaries and customers being denominated in currencies other than the U.S. dollar, primarily the British Pound, the Euro and the Canadian Dollar. Our foreign subsidiaries conduct their businesses in local currency.

Interest Rate and Debt Risk

Our exposure to market risk for changes in interest rates relates primarily to our long-term debt and to a lesser degree investments.

On October 19, 2008, we entered into definitive agreements for a financing consisting of (i) a $130,300 First Lien Senior Facility, (ii) a $72,000 Second Lien Senior Facility and (iii) the sale of $18,000 of our Convertible Notes. The funding for this transaction was completed on November 3, 2008. We investare exposed to interest rate risk since amounts under the First Lien Senior Facility, at our option, bear interest at:

>

the greater of 4.00% and LIBOR plus, in either case, 12.00%, payable on the last day of each relevant interest period or, if the interest period is longer than three months, each day that is three months after the first day of the interest period and the last day of such interest period, or

>

the greater of 6.75% and the higher of (i) the rate quoted in The Wall Street Journal, Money Rates Section as the Prime Rate as in effect from time to time and (ii) the federal funds effective rate from time to time plus 0.50% plus, in either case, 11.00%, payable on the last day of each month in arrears.

The interest rate on the Second Lien Senior Facility and Convertible Notes are fixed. As of December 31, 2008, if the interest rate on the Company’s variable rate debt changed by 1%, the Company’s annual debt service payment would change by approximately $1,300.

Interest rate risk on investments was minimal since cash on hand at December 31, 2008 was primarily invested in money-market funds. Historically, we invested in a variety of securities consistingthat consisted primarily of investments in interest-bearing demand deposit accounts with financial institutions, money market funds and highly liquid debt securities of corporations and municipalities. By policy, we limit the amount of credit exposure to any one issuer. During 2008, due to the economic downturn in the banking industry and in anticipation of the use of cash on hand to repay a portion of our previous convertible notes in November 2008, management decided to convert all of our marketable securities into cash.

Investments in both fixed rate and floating rate interest earning products carry a degree of interest rate risk. Fixed rate securities may have their fair market value adversely impacted due to a rise in interest rates, while floating rate securities may produce less income than predicted if interest rates fall. Due in part to these factors, our income from investments may decrease in the future.

 

 

ITEM 8.Financial Statements and Supplementary Data

 

The information required by this Item is contained on pages F-1 through F-33F-33. of this Annual Report on Form 10-K and incorporatedandincorporated herein by reference.

63


PART II

 

 

ITEM 9.Changes in and Disagreements with Accountants on Accounting and Financial Disclosure

None.

44

VONAGE ANNUAL REPORT 2008


 

 

ITEM 9A.Controls and Procedures

 

Disclosure Controls

Our management, with the participation of our interim Chief Executive Officer and Chief Financial Officer, evaluated the effectiveness of the design and operation of our disclosure controls and procedures as of December 31, 2007.2008. The term “disclosure controls and procedures,” as defined in Rules 13a-15(e) and 15d-15(e) under the Securities Exchange Act of 1934, as amended, means controls and other procedures of a company that are designed to ensure that information required to be disclosed by a company in the reports that it files or submits under the Exchange Act is recorded, processed, summarized and reported, within the time periods specified in the SEC’s rules and forms. Disclosure controls and procedures include, without limitation, controls and procedures designed to ensure that information required to be disclosed by a company in the reports that it files or submits under the Exchange Act is accumulated and communicated to the company’s management, including its principal executive and principal financial officers, or persons performing similar functions, as appropriate to allow timely decisions regarding required disclosure. Our management recognizes that any controls and procedures, no matter how well designed and operated, can provide only reasonable assurance of achieving their objectives, and management necessarily applies its judgment in evaluating the cost-benefit relationship of possible controls and procedures. Based on the evaluation of our disclosure controls and procedures as of December 31, 2007,2008, our interim Chief Executive Officer and Chief Financial Officer concluded that, as of such date, our disclosure controls and procedures were effective at the reasonable assurance level.

Management’s Report on Internal Control Over Financial Reporting.

See Management’s ReportMarch 2, 2009

To the Stockholders of Vonage Holdings Corp.:

Our management is responsible for establishing and maintaining adequate internal control over financial reporting for the company. Internal control over financial reporting is defined in Rules 13a-15(f) and 15d-15(f) promulgated under the Securities Exchange Act of 1934 as a process designed by, or under the supervision of, our principal executive and principal financial officers and effected by our board of directors, management and other personnel, to provide reasonable assurance regarding the reliability of financial reporting and the preparation of financial statements for external purposes in accordance with generally accepted accounting principles and includes those policies and procedures that:

>

Pertain to the maintenance of records that in reasonable detail accurately and fairly reflect the transactions and dispositions of the assets of the company;

>

Provide reasonable assurance that transactions are recorded as necessary to permit preparation of financial statements in accordance with generally accepted accounting principles, and that receipts and expenditures of the company are being made only in accordance with authorizations of our management and directors; and

>

Provide reasonable assurance regarding prevention or timely detection of unauthorized acquisition, use or disposition of the company’s assets that could have a material effect on the financial statements.

Because of its inherent limitations, internal control over financial reporting may not prevent or detect misstatements. Projections of any evaluation of effectiveness to future periods are subject to the risk that controls may become inadequate because of changes in conditions, or that the degree of compliance with the policies or procedures may deteriorate.

Our management assessed the effectiveness of our internal control over financial reporting as of December 31, 2008. In making this assessment, our management used the criteria set forth by the Committee of Sponsoring Organizations of the Treadway Commission (COSO) in Internal Control-Integrated Framework.

Based on Internal Control Over Financial Reportingour assessment, management concluded that, as of December 31, 2008, our internal control over financial reporting is effective based on those criteria.

Our independent registered public accounting firm has issued an attestation report on our internal control over financial reporting. This report appears on page F-2.F-3.

/s/ MARC LEFAR

Marc Lefar

Director, Chief Executive

Officer

/s/ JOHN S. REGO

John S. Rego

Executive Vice President,

Chief Financial Officer and
Treasurer

Report of the Independent Registered Public Accounting Firm on Internal Control Over Financial Reporting.

See Report of Independent Registered Public Accounting Firm on page F-4.F-3.

ChangeChanges in Controls

In our Form 10-Q for the quarters ended June 30 and September 30, 2007, we disclosed that our management had concluded that our internal control over financial reporting and disclosure controls and procedures were effective as of those dates. As previously disclosed in a Form 8-K dated February 13, 2008, in light of the restatements required by the accounting for Stock-Based Compensation under FAS 123R, we reviewed our internal control over financial reporting. Our management determined that it had a material weakness in our internal control over financial reporting for the accounting for stock-based compensation and concluded that our interim internal control over financial reporting and disclosure controls and procedures were not effective as of June 30 and September 30, 2007 as a result of this material weakness. Our management has determined that this material weakness has been remediated in the fourth quarter by having the appropriate controls and procedures in place to account for stock-based compensation.

Except for the above, thereThere were no changeschange to controls during the quarter ended December 31, 20072008 that have materially affected or are reasonablereasonably likely to materially affect our internal control over financial reporting.

64

VONAGE ANNUAL REPORT 2007


 

 

ITEM 9B.Other Information

NoneNone.

 

6545


 

PART III

 

 

ITEM 10.Directors, Executive Officers and Corporate Governance

 

The discussion under the heading “Proposal No. 1 – Election of Directors,” “Section 16(a) Beneficial Ownership Reporting Compliance,” “Director Nomination Process” and “Corporate Governance – Board Committees – Audit Committee” in our Proxy Statement for the 20082009 Annual Meeting of Stockholders and in “Executive Officers and Directors of the Registrant” in Part I of this Annual Report on the Form 10-K is hereby incorporated by reference.

We have adopted a Vonage Code of Conduct applicable to all our officers and employees and a Vonage Finance Code of Ethics applicable to our chief financial officer and otheremployees in ourfinance organization. The Vonage Code of Conduct and Vonage Finance Code of Ethics are posted in the Investor Relations section of our website,www.vonage.com. We will provide you with print copies of our codes free of charge on written request to Vonage Investor Relations, 23 Main Street, Holmdel NJ, 07733. We intend to disclose any amendments to, or waivers from, provisions of our codes that apply to our principal executive officer, principal financial officer, principal accounting officer or controller, or any person performing in similar functions, on our website promptly following the date of such amendment or waiver.

 

 

ITEM 11.Executive Compensation

 

The discussion under the headings “Compensation,” “Director Compensation,” “Compensation Committee Interlocks and Insider Participation” and “Compensation Committee Report” in our Proxy Statement for the 20082009 Annual Meeting of Stockholders in hereby incorporated by reference.

The “Compensation Committee Report” contained in our Proxy Statement shall not be deemed “soliciting material” or “filed” with the SecuritiesandSecurities and Exchange Commission or otherwiseorotherwise subject to the liabilities of Section 18 of the Securities Exchange Act of 1934 (the “Exchange Act”), nor shall it be deemed incorporated by reference in any filing under the Securities Act of 1933 (the “Securities Act”) or the Exchange Act, except to the extent we specifically request that such information be treated as soliciting material or specifically incorporate such information by reference into a document filed under the Securities Act or the Exchange Act.

 

 

ITEM 12.Security Ownership of Certain Beneficial Owners and Management and Related Stockholder Matters

 

The discussion under the headings “Stock Ownership Information” and “Equity Compensation Plan Information” in our ProxyourProxy Statement for the 2008Annual2009 Annual Meeting of Stockholders is hereby incorporated by reference.

66

VONAGE ANNUAL REPORT 2007


 

 

ITEM 13.Certain Relationships and Related Transactions, and Director Independence

 

The discussion under the headings “Transactions with Related Persons” and “Board Determination of Independence”in our Proxy Statement for the2008the 2009 Annual Meeting of Stockholders is hereby incorporated by reference.

 

 

ITEM 14.Principal Accountant Fees and Services

 

The discussion under the heading “Proposal No. 2 – Ratification of Independent Registered Public Accounting Firm” in ourinour Proxy Statement forthe 2008for the 2009 Annual Meeting of Stockholders is hereby incorporated by reference.

 

67

46

VONAGE ANNUAL REPORT 2008


 

PART IV

 

 

ITEM 15.Exhibits, and Financial Statement Schedules

(a)

(1)Financial Statements. The index to our financial statements is found on page F-1 of this Form 10-K.

(2)Financial Statement Schedules.Schedule II – Valuation and Qualifying Accounts is as follows:

 

  

Balance at
Beginning

of Period

  Additions  Less
Deductions
  

Balance
at End

of Period

  

Balance at
Beginning
of Period

  Additions  

Less
Deductions

  

Balance
at End
of Period

  Charged to
Revenue
  Charged to
Expense
      Charged to
Revenue
  Charged to
Expense
   

Allowance for Doubtful Accounts:

                  

Year ended December 31, 2008

  $1,924  $207  $  $(86) $2,045

Year ended December 31, 2007

  $476  $1,448  $  $  $1,924   476   1,448         1,924

Year ended December 31, 2006

   210   266         476   210   266         476

Year ended December 31, 2005

   60   150         210

Inventory Obsolescence

                  

Year ended December 31, 2008

  $3,080  $  $1,519  $(3,194) $1,405

Year ended December 31, 2007

  $1,270  $  $2,799  $(989) $3,080   1,270      2,799   (989)  3,080

Year ended December 31, 2006

   732      1,441   (903)  1,270   732      1,441   (903)  1,270

Year ended December 31, 2005

   1,239      625   (1,132)  732

Valuation Allowance for Deferred Tax

                  

Year ended December 31, 2008

  $382,791  $  $3,756  $  $386,547

Year ended December 31, 2007

  $278,575  $  $104,216  $  $382,791   278,575      104,216      382,791

Year ended December 31, 2006

   149,291      129,284      278,575   149,291      129,284      278,575

Year ended December 31, 2005

   46,268      103,023      149,291

Valuation Allowance for Assets Held for Sale

                  

Year ended December 31, 2008

  $1,374  $  $621  $(1,995) $

Year ended December 31, 2007

  $  $  $1,374  $  $1,374         1,374      1,374

Year ended December 31, 2006

                              

Year ended December 31, 2005

               

(3)Exhibits.

 

Exhibit
Number

  Description of Exhibit

  3.1

  

Restated Certificate of Incorporation of Vonage Holdings Corp.(7)(6)

  3.2

  

Second Amended and Restated By-LawsBy-laws of Vonage Holdings Corp., as amended(13)Corp(13)

  4.1

  

Form of Certificate of Vonage Holdings Corp. Common Stock(5)Stock(4)

  4.2

  

Form of 20.00% Senior Unsecured Convertible Note(1)Secured Third Lien Notes due 2015 issued by Vonage Holdings Corp. and Vonage America Inc.(15)

  4.3

  

Stock Purchase Warrant To Purchase Common Stock of Vonage Holdings Corp.(4)(3)

  4.4

  

Stock Purchase Warrant To Purchase Shares of Series A-2 Convertible Preferred Stock, par value $.001 per share of Vonage Holdings Corp.(4)(3)

10.1

  

2001 Stock Incentive Plan of Vonage Holdings Corp.(1)*

10.2

  

Form of Incentive Stock Option Agreement under the 2001 Stock Incentive Plan(1)*

10.3

 ��

Form of Nonqualified Stock Option Agreement for Employees under the 2001 Stock Incentive Plan(1)*

10.4

  

Form of Nonqualified Stock Option Agreement for Outside Directors under the 2001 Stock Incentive Plan(1)*

10.5

  

2006 Incentive Plan(4)Plan(3)*

10.6

  

Form of Restricted Stock Unit Agreement under the Vonage Holdings Corp. 2006 Incentive Plan(10)Plan(9)*

10.7

  

Form of Nonqualified Stock Option Agreement under the Vonage Holdings Corp. 2006 Incentive Plan(10)Plan(9)*

10.8

Form of Restricted Stock Agreement under the Vonage Holdings Corp. 2006 Incentive Plan(9)*

 

68

47

VONAGE ANNUAL REPORT 2007


 

Exhibit
Number

  Description of Exhibit

10.8

Form of Restricted Stock Agreement under the Vonage Holdings Corp. 2006 Incentive Plan(10)*

10.9

  

Form of Restricted Stock Agreement for Non-Executive Directors under the Vonage Holdings Corp. 2006 Incentive Plan for Non-Employee Directors(10)(Per Non-Executive Director Compensation Program effective July 1, 2008)(14)*

10.10

  

Form of Nonqualified Stock Option Agreement for Non-Executive Directors (Quarterly Grants) under the Vonage Holdings Corp. 2006 Incentive Plan for Non-Employee Directors(10)(Per Non-Executive Director Compensation Program effective July 1, 2008)(14)*

10.11

Form of Nonqualified Stock Option Agreement for Non-Executive Directors (Sign-on Grant) under the Vonage Holdings Corp. 2006 Incentive Plan (Per Non-Executive Director Compensation Program effective July 1, 2008)(14)*

10.12

  

Vonage Holdings Corp. 401(k) Retirement Plan(1)*

10.1210.13

  

Lease Agreement, dated March 24, 2005, between 23 Main Street Holmdel Associates LLC and Vonage USA Inc.(1)

10.1310.14

Employment Agreement dated as of July 29, 2008 by and between Vonage Holdings Corp. and Marc P. Lefar(13)*

10.15

Indemnification Agreement dated as of July 29, 2008 by and between Vonage Holdings Corp. and Marc. P. Lefar(13)*

10.16

Form of Nonqualified Stock Option Agreement for Marc P. Lefar under the Vonage Holdings Corp. 2006 Incentive Plan(13)*

10.17

  

Amended and Restated Employment Agreement, dated February 8, 2006, between Vonage Holdings Corp. and Jeffrey A. Citron(1)*

10.1410.18

  

EmploymentSeparation Agreement and General Release dated February 7, 2006,as of July 29, 2008 by and between Vonage Holdings Corp. and Michael Snyder(1)Jeffrey A. Citron(13)*

10.1510.19

  

Amended and Restated Non-Compete Agreement dated as of October 17, 2008 by and between Vonage Holdings Corp. and Jeffrey A. Citron(16)

10.20

Consulting Agreement dated as of July 29, 2008 by and between Vonage Holdings Corp. and KEC Holdings LLC(13)*

10.21

Form of Nonqualified Stock Option Agreement for Jeffrey A. Citron under the Vonage Holdings Corp. 2006 Incentive Plan(13)*

10.22

Amended and Restated Employment Agreement, dated AugustJanuary 1, 2005,2009, between Vonage Holdings Corp. and John S. Rego(1)Rego(17)*

10.1610.23

  

Amended and Restated Employment Agreement, dated AugustJanuary 1, 2005,2009, between Vonage Holdings Corp. and Louis A. Mamakos(1)Mamakos(17)*

10.1710.24

  

Employment Agreement, dated August 8, 2005, between Vonage Holdings Corp. and Sharon O’Leary(1)*

10.1810.25

Confidential Separation Agreement and General Release, dated April 9, 2008, between Vonage Holdings Corp. and Sharon A. O’Leary(12)*

10.26

Letter Agreement, dated November 8, 2006, between Vonage America Inc. and Jamie E. Haenggi(12)*

10.27

Amendment to Letter Agreement, dated January 1, 2009, between Vonage America Inc. and Jamie E. Haenggi(17)*

10.28

Non-Executive Director Compensation Program effective July 1, 2008(12)*

10.29

  

Form of Indemnification Agreement between Vonage Holdings Corp. and its directors and certain officers(13)officers(10)

10.1910.30

  

Third Amended and Restated Investors’ Rights Agreement, as amended, dated April 27, 2005, among Vonage Holdings Corp. and the signatories thereto(4)thereto(3)

10.2010.31

  

Written Consent of Vonage Holdings Corp. and Certain Stockholders to the amendment to the Third Amended and Restated Investors’ Rights Agreement dated April 27, 2005, as amended, dated November 13, 2006(9)2006(8)

10.2110.32

  

Registration Rights Agreement, dated December 16, 2005, among Vonage Holdings Corp. and the signatories thereto(1)

10.22†10.33†

  

Agreement for Services, dated February 9, 2005, between Vonage Holdings Corp. and Third Party Verification, Inc.(3)(2)

10.23†10.34†

  

First Amendment to Services Agreement, dated June 21, 2006, between Third Party Verification, Inc. and Vonage Holdings Corp.(8)(7)

10.24†10.35†

  

Second Amendment to Services Agreement, dated August 25, 2006, between Third Party Verification, Inc. and Vonage Network of New Jersey d/b/a Vonage Network Inc. (assignee of Vonage Holding Corp.)(8)(7)

10.25†

Agreement for Services, dated April 27, 2005, between Vonage Network Inc. and Intrado Inc. and Amendment No. 1 thereto(2)

10.26†

Amendment #2 to the Agreement for Services, dated September 21, 2006, between Intrado Inc. and Vonage Network Inc.(8)

10.27

Amendment #3 to the Agreement for Services, dated November 27, 2006 between Intrado Inc. and Vonage Network Inc.(10)

10.28†

Amendment #4 to the Agreement for Services, dated March 23, 2007 between Intrado Inc. and Vonage Network Inc.(11)

10.29†

Master Service Agreement, dated July 15, 2004, between Vonage Holdings Corp. and Level 3 Communications, LLC(2)

10.30†

Master Sales Agreement, dated June 8, 2005, between Vonage Network Inc. and TeleCommunication Systems, Inc.(2)

10.31†

Amendment to the Master Services Agreement, dated May 26, 2006, between Telecommunications Systems, Inc. and Vonage Network Inc., along with the accompanying side letter, dated November 2, 2006, from Vonage Network Inc. to Telecommunication Systems, Inc.(8)

10.32†

Amendment #1 to Master Sales Agreement, dated August 8, 2006, between Telecommunication Systems, Inc. and Vonage Network Inc., along with the accompanying side letter, dated November 2, 2006, from Vonage Network Inc. to Telecommunication Systems, Inc.(8)

10.33

Amendment #4 to the Master Services Agreement between Vonage Network Inc. and Telecommunication Systems, Inc.(12)

10.34†

Master Services Agreement, dated May 5, 2005, between Vonage Network Inc. and Synchronoss Technologies, Inc.(6)

10.35†

OSS Master Services Agreement, dated December 27, 2004, between Vonage Holdings Corp. and NeuStar, Inc.(3)

10.36†

Statement of Services to the OSS Master Services Agreement, dated March 26, 2007, between Vonage Holdings Corp. and NeuStar, Inc.(11)

10.3710.36

  

Patent Settlement Agreement, dated October 25, 2007, between Vonage Holdings Corp. and Verizon Services Corp.(14)(11)

10.3810.37

  

Settlement Agreement, effective October 27, 2007, between Vonage Holdings Corp. and Sprint Communications Company L.P.(14)(11)

10.3910.38

  

Settlement and Patent License Agreement, dated December 21, 2007, between Vonage Holdings Corp. and AT&T Corp.(14)(11)

10.4010.39

  

Settlement Agreement, effective January 1, 2008 between Vonage Holdings Corp. and Nortel Networks Inc. and Nortel Networks Limited(14)Limited(11)

69


PART IV

Exhibit
Number
10.40

  Description

First Lien Credit and Guaranty Agreement, dated as of ExhibitOctober 19, 2008 among Vonage Holdings Corp., Vonage America Inc., as borrowers, certain subsidiaries of Vonage Holdings Corp., as guarantors, various lenders, and Silver Point Finance, LLC, as Administrative Agent, Collateral Agent and Lead Arranger(15)

10.41

  

Confidential SeparationFirst Lien Pledge and Security Agreement, and General Release, dated May 17, 2007, betweenas of October 19, 2008 among Vonage Holdings Corp., Vonage America Inc. and Michael Snyder (13)*certain subsidiaries of Vonage Holdings Corp., as grantors, and Silver Point Finance, LLC, as Collateral Agent(15)

10.42

  

SeparationSecond Lien Credit and Guaranty Agreement, and General Release effectivedated as of December 20, 2007 betweenOctober 19, 2008 among Vonage Holdings Corp., Vonage America Inc., as borrowers, certain subsidiaries of Vonage Holdings Corp., as guarantors, various lenders, and Timothy G. Smith(14)*Silver Point Finance, LLC, as Administrative Agent, Collateral Agent and Lead Arranger(15)

10.43

Second Lien Pledge and Security Agreement, dated as of October 19, 2008 among Vonage Holdings Corp., Vonage America Inc. and certain subsidiaries of Vonage Holdings Corp., as grantors, and Silver Point Finance, LLC, as Collateral Agent(15)

10.44

Third Lien Note Purchase Agreement dated as of October 19, 2008 among Vonage Holdings Corp., Vonage America Inc., as co-issuers, certain subsidiaries of Vonage Holdings Corp., as guarantors, various purchasers, and Silver Point Finance, LLC, as Note Agent and Collateral Agent(15)

10.45

Third Lien Pledge and Security Agreement, dated as of October 19, 2008 among Vonage Holdings Corp., Vonage America Inc. and certain subsidiaries of Vonage Holdings Corp., as grantors, and Silver Point Finance, LLC, as Collateral Agent(15)

10.46

Registration Rights Agreement, dated as of October 19, 2008, among Vonage Holdings Corp., Vonage America Inc. and purchasers of 20.00% Senior Secured Third Lien Notes due 2015(15)

21.1

  

List of Subsidiaries of Vonage Holdings Corp.(14)(17)

23.1

  

Consent of BDO Seidman, LLP, independent registered public accounting firm(14)firm(17)

31.1

  

Certification of our Interim Chief Executive Officer pursuant to Securities Exchange Act Rules 13a-14(a) and 15d-14(a), as adopted pursuant to Section 302 of the Sarbanes-Oxley Act of 2002(14)2002(17)

31.2

  

Certification of our Chief Financial Officer pursuant to Securities Exchange Act Rules 13a-14(a) and 15d-14(a), as adopted pursuant to Section 302 of the Sarbanes-Oxley Act of 2002(14)2002(17)

32.1

  

Certification of our Interim Chief Executive Officer and Chief Financial Officer pursuant to 18 U.S.C. Section 1350, as adopted pursuant to Section 906 of the Sarbanes-Oxley Act of 2002(14)2002(17)

48

VONAGE ANNUAL REPORT 2008


 

 

(1)

Incorporated by reference to Amendment No. 1 to Vonage Holdings Corp.’s Registration Statement on Form S-1 (File No. 333-131659) filed on April 7, 2006.

 

(2)

Incorporated by reference to Amendment No. 2 to Vonage Holdings Corp.’s Registration Statement on Form S-1 (File No. 333-131659) filed on April 12, 2006.

(3)

Incorporated by reference to Amendment No. 3 to Vonage Holdings Corp.’s Registration Statement on Form S-1 (File No. 333-131659) filed on April 26, 2006.

 

(4)(3)

Incorporated by reference to Amendment No. 4 to Vonage Holdings Corp.’s Registration Statement on Form S-1 (File No. 333-131659) filed on April 28, 2006.

 

(5)(4)

Incorporated by reference to Amendment No. 5 to Vonage Holdings Corp.’s Registration Statement on Form S-1 (File No. 333-131659) filed on May 8, 2006.

 

(6)(5)

Incorporated by reference to Amendment No. 6 to Vonage Holdings Corp.’s Registration Statement on Form S-1 (File No. 333-131659) filed on May 22, 2006.

 

(7)(6)

Incorporated by reference to Vonage Holdings Corp.’s Quarterly Report on Form 10-Q (File No. 001-32887) filed on August 4, 2006.

 

(8)(7)

Incorporated by reference to Vonage Holdings Corp.’s Quarterly Report on Form 10-Q (File No. 001-32887) filed on November 8, 2006.

 

(9)(8)

Incorporated by reference to Vonage Holding Corp.’s Current Report on Form 8-K (File No. 001-32887) filed on November 14, 2006.

 

(10)(9)

Incorporated by reference to Vonage Holding Corp.’s Annual Report on Form 10-K (File No. 001-32887) filed on April 17, 2007.

 

(11)

Incorporated by reference to Vonage Holding Corp.’s Quarterly Report on Form 10-Q (File No. 001-32887) filed on May 15, 2007.

(12)

Incorporated by reference to Vonage Holding Corp.’s Quarterly Report on Form 10-Q (File No. 001-32887) filed on August 13, 2007.

(13)(10)

Incorporated by reference to Vonage Holding Corp.’s Quarterly Report on Form 10-Q (File No. 001-32887) filed on November 14, 2007.

 

(11)

Incorporated by reference to Vonage Holding Corp.’s Annual Report on Form 10-K (File No. 001-32887) filed on March 17, 2008.

(12)

Incorporated by reference to Vonage Holding Corp.’s Quarterly Report on Form 10-Q (File No. 001-32887) filed on May 12, 2008.

(13)

Incorporated by reference to Vonage Holding Corp.’s Current Report on Form 8-K (File No. 001-32887) filed on August 4, 2008.

(14)

Incorporated by reference to Vonage Holding Corp.’s Quarterly Report on Form 10-Q (File No. 001-32887) filed on August 11, 2008.

(15)

Incorporated by reference to Vonage Holding Corp.’s Amendment No. 8 to Schedule TO (File No. 005-82032) filed on October 22, 2008.

(16)

Incorporated by reference to Vonage Holding Corp.’s Quarterly Report on Form 10-Q (File No. 001-32887) filed on November 10, 2008.

(17)

Filed herewith.

 

Portions of this Exhibit have been omitted and filed separately with the Securities and Exchange Commission as part ofpursuant to an application fororder granting confidential treatment pursuant to the Securities Act of 1933, as amended or the Securities Exchange Act of 1934, as amended.

 

*

Management contract or compensatory plan or arrangement.

(b) Financial Statement Schedules

     Report of Independent Registered Public Accounting Firm

     Schedule II – Valuation and Qualifying Accounts.

 

70

49

VONAGE ANNUAL REPORT 2007


 

Report of Independent Registered Public Accounting Firm

Board of Directors and Stockholders

Vonage Holdings Corp.

Holmdel, New Jersey 07733

The audits referred to in our report dated March 17, 20082, 2009 relating to the consolidated financial statements of Vonage Holdings Corp., which is contained in Item 8 of this Form 10-K also included the auditsaudit of the financial statement schedulesschedule listed in the accompanying index. This financial statement schedule is the responsibility of the Company’s management. Our responsibility is to express an opinion on this financial statement schedule based on our audits.

In our opinion such financial statement schedule, when considered in relation to the basic consolidated financial statements taken as a whole, presentspresent fairly, in all material respects, the information set forth therein.

/s/ BDO Seidman, LLP

Woodbridge, New Jersey

March 17, 20082, 2009

 

71

50

VONAGE ANNUAL REPORT 2008


 

 

SIGNATURES

Pursuant to the requirements of Section 13 or 15(d) of the Securities Exchange Act of 1934, the registrant has duly caused this Report to be signed on its behalf by the undersigned, thereunto duly authorized, in the city of Holmdel, State of New Jersey, on March 17, 2008.2, 2009.

 

  

VONAGE HOLDINGS CORP.

Dated: March 17, 20082, 2009

  

By:

 /S/ JOHN S. REGO
   John S. Rego
   Executive Vice President,
Chief Financial Officer and Treasurer

Pursuant to the requirements of the Securities Exchange Act of 1934, this Report has been signed below by the following persons on behalf of the registrant and in the capacities and as of the dates indicated.

 

Signature

  

Title

  

Date

/S/ JEFFREY A. CITRONMARC P. LEFAR

Jeffrey A. CitronMarc P. Lefar

  Director, Chairman, Chief Strategist and interim Chief Executive Officer (principal
(principal executive officer)
  March 17, 20082, 2009

/S/ JOHN S. REGO

John S. Rego

  Executive Vice President, Chief Financial Officer and Treasurer (principal financial officer and principal accounting officer)  March 17, 20082, 2009

/S/ JEFFREY A. CITRON

Jeffrey A. Citron

Director, ChairmanMarch 2, 2009

/S/ PETER BARRIS

Peter Barris

  Director  March 17, 20082, 2009

/S/ MORTON DAVID

Morton David

  Director  March 17, 20082, 2009

/S/ MICHAEL KRUPKA

Michael Krupka

  Director  March 17, 20082, 2009

/S/ J. SANFORD MILLER

J. Sanford Miller

  Director  March 17, 20082, 2009

/S/ JEFFREY J. MISNER

Jeffrey J. Misner

DirectorMarch 2, 2009

/S/ GOVERNOR THOMAS J. RIDGE

Governor Thomas J. Ridge

  Director  March 17, 20082, 2009

/S/ JOHN J. ROBERTS

John J. Roberts

  Director  March 17, 20082, 2009

 

7251


 

 

INDEX TO FINANCIAL STATEMENTS

 

    Page

Management’s Report on Internal Control Over Financial Reportingof Independent Registered Public Accounting Firm—BDO Seidman, LLP

  F-2

Report of Independent Registered Public Accounting Firm—BDO Seidman, LLP

  F-3

Report of Independent Registered Public Accounting Firm—BDO Seidman, LLP

F-4

Consolidated Balance Sheets as of December 31, 20072008 and 20062007

  F-5F-4

Consolidated Statements of Operations for the years ended December  31, 2008, 2007 2006 and 20052006

  F-6F-5

Consolidated Statements of Cash Flows for the years ended December  31, 2008, 2007 2006 and 20052006

  F-7F-6

Consolidated Statements of Stockholders’ Equity (Deficit) for the years ended December 31, 2008, 2007 2006 and 20052006

  F-8F-7

Notes to Consolidated Financial Statements

  F-9F-8

 

F- 1


MANAGEMENT’S REPORT ON INTERNAL CONTROL OVER FINANCIAL REPORTING

March 17, 2008

To the Stockholders of Vonage Holdings Corp.:

Our management is responsible for establishing and maintaining adequate internal control over financial reporting for the company. Internal control over financial reporting is defined in Rules 13a-15(f) and 15d-15(f) promulgated under the Securities Exchange Act of 1934 as a process designed by, or under the supervision of, our principal executive and principal financial officers and effected by our board of directors, management and other personnel, to provide reasonable assurance regarding the reliability of financial reporting and the preparation of financial statements for external purposes in accordance with generally accepted accounting principles and includes those policies and procedures that:

>

Pertain to the maintenance of records that in reasonable detail accurately and fairly reflect the transactions and dispositions of the assets of the company;

>

Provide reasonable assurance that transactions are recorded as necessary to permit preparation of financial statements in accordance with generally accepted accounting principles, and that receipts and expenditures of the company are being made only in accordance with authorizations of our management and directors; and

>

Provide reasonable assurance regarding prevention or timely detection of unauthorized acquisition, use or disposition of the company’s assets that could have a material effect on the financial statements.

Because of its inherent limitations, internal control over financial reporting may not prevent or detect misstatements. Projections of any evaluation of effectiveness to future periods are subject to the risk that controls may become inadequate because of changes in conditions, or that the degree of compliance with the policies or procedures may deteriorate.

Our management assessed the effectiveness of our internal control over financial reporting as of December 31, 2007. In making this assessment, our management used the criteria set forth by the Committee of Sponsoring Organizations of the Treadway Commission (COSO) in Internal Control-Integrated Framework.

Based on our assessment, management concluded that, as of December 31, 2007, our internal control over financial reporting is effective based on those criteria.

Our independent registered public accounting firm has issued an attestation report on our internal control over financial reporting. This report appears on page F-4.

/s/    JEFFREY CITRON

/s/    JOHN S. REGO

Jeffrey Citron

John S. Rego

Chairman, Chief Strategist and

Interim Chief Executive Officer

Executive Vice President,

Chief Financial Officer and Treasurer

F- 2

VONAGE ANNUAL REPORT 2007


 

 

REPORT OF INDEPENDENT REGISTERED PUBLIC ACCOUNTING FIRM

Board of Directors and Stockholders

Vonage Holdings Corp.

Holmdel, New Jersey

We have audited the accompanying consolidated balance sheets of Vonage Holdings Corp. as of December 31, 20072008 and 2006,2007, and the related consolidated statements of operations, stockholders’ equity (deficit) and cash flows for each of the three years in the period ended December 31, 2007.2008. These financial statements are the responsibility of the Company’s management. Our responsibility is to express an opinion on these financial statements based on our audits.

We conducted our audits in accordance with the standards of the Public Company Accounting Oversight Board (United States). Those standards require that we plan and perform the audit to obtain reasonable assurance about whether the financial statements are free of material misstatement. An audit also includes examining, on a test basis, evidence supporting the amounts and disclosures in the financial statements, assessing the accounting principles used and significant estimates made by management, as well as evaluating the overall financial statement presentation. We believe that our audits provide a reasonable basis for our opinion.

In our opinion, the consolidated financial statements referred to above present fairly, in all material respects, the financial position of Vonage Holdings Corp. as of December 31, 20072008 and 2006,2007, and the results of its operations and its cash flows for each of the three years in the period ended December 31, 2007,2008, in conformity with accounting principles generally accepted in the United States.

As discussed in Note 1 to the consolidated financial statements, the Company changed its method of accounting for share-based compensation in 2006 when it adopted SFAS No. 123R, “Share Based Payment” starting January 1, 2006.

The accompanying consolidated financial statements have been prepared assuming that the Company will continue as a going concern. As discussed in Note 1 to the financial statements, the Company had an approximate $217 million deficit in working capital at December 31, 2007 caused primarily by convertible notes outstanding in the aggregate principal amount of approximately $253 million, due December 1, 2010 being classified as a current liability on the December 31, 2007 consolidated balance sheet since they can be put to the Company by the holders on December 16, 2008. If these notes are put by the holders, the Company will be unable to repurchase these notes without refinancing them or obtaining additional debt or equity capital. There can be no assurance that the Company will be successful in these efforts, which raises substantial doubt as to the Company’s ability to continue as a going concern. The consolidated financial statements do not include any adjustments that might result from the outcome of this uncertainty.

We also have audited, in accordance with the standards of the Public Company Accounting Oversight Board (United States), the effectiveness of Vonage Holdings Corp’s internal control over financial reporting as of December 31, 2007,2008, based on criteria established inInternal Control—Integrated Frameworkissued by the Committee of Sponsoring Organizations of the Treadway Commission and our report dated March 17, 20082, 2009 expressed an unqualified opinion thereon.

/s/    BDO SEIDMAN, LLP

Woodbridge, New Jersey

March 17, 20082, 2009

 

F- 3

F- 2

VONAGE ANNUAL REPORT 2008


 

 

REPORT OF INDEPENDENT REGISTERED PUBLIC ACCOUNTING FIRM

Board of Directors and Stockholders

Vonage Holdings Corp.

Holmdel, New Jersey

We have audited Vonage Holdings Corp.’s (the “Company”) internal control over financial reporting as of December 31, 2007,2008, based on criteria established in Internal Control—Integrated Framework issued by the Committee of Sponsoring Organizations of the Treadway Commission (the “COSO criteria”). The Company’s management is responsible for maintaining effective internal control over financial reporting and for its assessment of the effectiveness of internal control over financial reporting, included in the accompanying “Management’s Report on Internal Control Over Financial Reporting.” Our responsibility is to express an opinion on the Company’s internal control over financial reporting based on our audit.

We conducted our audit in accordance with the standards of the Public Company Accounting Oversight Board (United States). Those standards require that we plan and perform the audit to obtain reasonable assurance about whether effective internal control over financial reporting was maintained in all material respects. Our audit included obtaining an understanding of internal control over financial reporting, assessing the risk that a material weakness exists, and testing and evaluating the design and operating effectiveness of internal control based on the assessed risk. Our audit also included performing such other procedures as we considered necessary in the circumstances. We believe that our audit provides a reasonable basis for our opinion.

A company’s internal control over financial reporting is a process designed to provide reasonable assurance regarding the reliability of financial reporting and the preparation of financial statements for external purposes in accordance with generally accepted accounting principles. A company’s internal control over financial reporting includes those policies and procedures that (1) pertain to the maintenance of records that, in reasonable detail, accurately and fairly reflect the transactions and dispositions of the assets of the company; (2) provide reasonable assurance that transactions are recorded as necessary to permit preparation of financial statements in accordance with generally accepted accounting principles, and that receipts and expenditures of the company are being made only in accordance with authorizations of management and directors of the company; and (3) provide reasonable assurance regarding prevention or timely detection of unauthorized acquisition, use, or disposition of the company’s assets that could have a material effect on the financial statements.

Because of its inherent limitations, internal control over financial reporting may not prevent or detect misstatements. Also, projections of any evaluation of effectiveness to future periods are subject to the risk that controls may become inadequate because of changes in conditions, or that the degree of compliance with the policies or procedures may deteriorate.

In our opinion, Vonage Holdings Corp. maintained, in all material respects, effective internal control over financial reporting as of December 31, 2007,2008, based on the COSO criteria.

We also have audited, in accordance with the standards of the Public Company Accounting Oversight Board (United States), the consolidated balance sheets of Vonage Holdings Corp. as of December 31, 20072008 and 20062007 and the related consolidated statements of operations, stockholders’ equity (deficit), and cash flows for each of the three years in the period ended December 31, 2007 and our report dated March 17, 2008 contains an explanatory paragraph regarding the Company’s ability to continue as a going concern.2008.

/s/    BDO SEIDMAN, LLP

Woodbridge, New Jersey

March 17, 20082, 2009

F- 3


VONAGE HOLDINGS CORP. CONSOLIDATED BALANCE SHEETS

(In thousands, except par value)

  December 31,
2008
  December 31,
2007
 

Assets

   

Current assets:

   

Cash and cash equivalents

  $46,134  $71,542 

Marketable securities

      79,942 

Accounts receivable, net of allowance of $2,045 and $1,924, respectively

   17,696   20,105 

Inventory, net of allowance of $1,405 and $3,080, respectively

   10,360   19,604 

Deferred customer acquisition costs, current

   24,002   18,992 

Prepaid expenses and other current assets

   18,325   21,498 

Total current assets

   116,517   231,683 

Property and equipment, net of accumulated depreciation

   98,292   118,666 

Software, net of accumulated depreciation

   34,368   21,599 

Deferred customer acquisition costs, non-current

   20,393   39,159 

Debt related costs, net

   11,541   3,172 

Restricted cash

   39,585   38,928 

Due from related parties

      2 

Intangible assets, net

   5,400   7,656 

Other assets

   10,809   1,432 

Total assets

  $336,905  $462,297 
  

Liabilities and Stockholders’ Equity (Deficit)

   

Liabilities

   

Current liabilities:

   

Accounts payable

  $33,978  $56,235 

Accrued expenses

   73,482   84,360 

Deferred revenue, current portion

   63,155   53,653 

Current maturities of capital lease obligations

   1,252   1,035 

Current portion of long-term debt

   1,303   253,320 

Total current liabilities

   173,170   448,603 

Long-term debt, net of discount and current portion

   192,747    

Deferred revenue, net of current portion

   23,058   43,575 

Capital lease obligations, net of current maturities

   20,947   22,200 

Other liability, net of current portion in accrued expenses

   17,725   23,046 

Total liabilities

   427,647   537,424 

Commitments and Contingencies

   

Stockholders’ Equity (Deficit)

   

Common stock, par value $0.001 per share; 596,950 shares authorized at December 31, 2008 and December 31, 2007; 158,201 and 157,414 shares issued at December 31, 2008 and December 31, 2007, respectively; 156,648 and 156,014 shares outstanding at December 31, 2008 and December 31, 2007, respectively

   158   157 

Additional paid-in capital

   980,768   930,600 

Stock subscription receivable

   (5,195)  (5,266)

Accumulated deficit

   (1,052,861)  (988,285)

Treasury stock, at cost, 1,553 shares at December 31, 2008 and 1,400 at December 31, 2007

   (12,704)  (12,499)

Accumulated other comprehensive income (loss)

   (908)  166 

Total stockholders’ equity (deficit)

   (90,742)  (75,127)

Total liabilities and stockholders’ equity (deficit)

  $336,905  $462,297 
  

The accompanying notes are an integral part of these financial statements

 

F- 4

 

VONAGE ANNUAL REPORT 20072008


 

VONAGE HOLDINGS CORP. CONSOLIDATED BALANCE SHEETSSTATEMENTS OF OPERATIONS

 

(In thousands, except par value)

  December 31,
2007
  December 31,
2006
 

Assets

   

Current assets:

   

Cash and cash equivalents

  $71,542  $210,253 

Marketable securities

   79,942   289,483 

Accounts receivable, net of allowance of $1,924 and $476, respectively

   20,105   16,544 

Inventory, net of allowance of $3,080 and $1,270, respectively

   19,604   24,390 

Deferred customer acquisition costs, current

   18,992   13,022 

Prepaid expenses and other current assets

   21,498   16,080 

Total current assets

   231,683   569,772 

Property and equipment, net of accumulated depreciation

   118,666   128,247 

Deferred customer acquisition costs, non-current

   39,159   34,067 

Deferred financing costs, net

   3,172   7,861 

Restricted cash

   38,928   8,042 

Due from related parties

   2   60 

Intangible assets, net

   7,656   4,300 

Other assets

   23,031   5,175 

Total assets

  $462,297  $757,524 
  

Liabilities and Stockholders’ Equity (Deficit)

   

Liabilities

   

Current liabilities:

   

Accounts payable

  $56,235  $58,899 

Accrued expenses

   84,360   161,505 

Deferred revenue, current portion

   53,653   38,504 

Current maturities of capital lease obligations

   1,035   1,020 

Convertible notes, net

   253,320    

Total current liabilities

   448,603   259,928 

Convertible notes, net

      253,430 

Deferred revenue, net of current portion

   43,575   37,730 

Capital lease obligations, net of current maturities

   22,200   23,235 

Other liability, net of current portion

   23,046    

Total liabilities

   537,424   574,323 

Commitments and Contingencies

   

Stockholders’ Equity (Deficit)

   

Common stock, par value $0.001 per share; authorized 596,950 shares at December 31, 2007 and December 31, 2006; 157,414 and 156,353 shares issued at December 31, 2007 and December 31, 2006, respectively; 156,014 and 155,059 shares outstanding at December 31, 2007 and December 31, 2006, respectively

   157   156 

Additional paid-in capital

   930,600   922,097 

Stock subscription receivable

   (5,266)  (5,721)

Accumulated deficit

   (988,285)  (720,857)

Treasury stock, at cost, 1,400 shares at December 31, 2007 and 1,294 shares at December 31, 2006

   (12,499)  (12,342)

Accumulated other comprehensive income (loss)

   166   (132)

Total stockholders’ equity (deficit)

   (75,127)  183,201 

Total liabilities and stockholders’ equity (deficit)

  $462,297  $757,524 
  
    For the Years Ended December 31, 

(In thousands, except per share amounts)

  2008  2007  2006 

Operating Revenues:

    

Telephony services

  $865,765  $803,522  $581,806 

Customer equipment and shipping

   34,355   24,706   25,591 
    900,120   828,228   607,397 

Operating Expenses:

    

Direct cost of telephony services (excluding depreciation and amortization of $20,254, $18,434 and $12,715, respectively)

   226,210   216,831   171,958 

Royalty

      32,606   51,345 

Total direct cost of telephony services

   226,210   249,437   223,303 

Direct cost of goods sold

   79,382   59,117   62,730 

Selling, general and administrative

   298,985   461,768   272,826 

Marketing

   253,370   283,968   365,349 

Depreciation and amortization

   48,612   35,718   23,677 
    906,559   1,090,008   947,885 

Loss from operations

   (6,439)  (261,780)  (340,488)

Other Income (Expense):

    

Interest income

   3,236   17,582   21,472 

Interest expense

   (29,878)  (22,810)  (19,583)

Loss on early extinguishment of notes

   (30,570)      

Other, net

   (247)  (238)  (189)
    (57,459)  (5,466)  1,700 

Loss before income tax benefit (expense)

   (63,898)  (267,246)  (338,788)

Income tax benefit (expense)

   (678)  (182)  215 

Net loss

  $(64,576) $(267,428) $(338,573)
  

Net loss per common share:

    

Basic and diluted

  $(0.41) $(1.72) $(3.59)
  

Weighted-average common shares outstanding:

    

Basic and diluted

   156,258   155,593   94,207 
  

The accompanying notes are an integral part of these financial statements

 

F- 5


 

VONAGE HOLDINGS CORP. CONSOLIDATED STATEMENTS OF OPERATIONSCASH FLOWS

 

    For the Years Ended December 31, 

(In thousands, except per share amounts)

  2007  2006  2005 

Operating Revenues:

    

Telephony services

  $803,522  $581,806  $258,165 

Customer equipment and shipping

   24,706   25,591   11,031 
    828,228   607,397   269,196 

Operating Expenses:

    

Direct cost of telephony services (excluding depreciation and amortization of $18,434, $12,715 and $6,671, respectively)

   216,831   171,958   84,050 

Royalty

   32,606   51,345    

Total direct cost of telephony services

   249,437   223,303   84,050 

Direct cost of goods sold

   59,117   62,730   40,441 

Selling, general and administrative

   461,768   272,826   154,716 

Marketing

   283,968   365,349   243,404 

Depreciation and amortization

   35,718   23,677   11,122 
    1,090,008   947,885   533,733 

Loss from operations

   (261,780)  (340,488)  (264,537)

Other Income (Expense):

    

Interest income

   17,582   21,472   4,347 

Interest expense

   (22,810)  (19,583)  (1,093)

Other, net

   (238)  (189)  (441)
    (5,466)  1,700   2,813 

Loss before income tax benefit (expense)

   (267,246)  (338,788)  (261,724)

Income tax benefit (expense)

   (182)  215   390 

Net loss

  $(267,428) $(338,573) $(261,334)
  

Net loss per common share calculation:

    

Net loss

  $(267,428) $(338,573) $(261,334)

Imputed dividend on preferred shares

         (605)

Net loss attributable to common shareholders

  $(267,428) $(338,573) $(261,939)
  

Net loss per common share:

    

Basic and diluted

  $(1.72) $(3.59) $(189.67)
  

Weighted-average common shares outstanding:

             

Basic and diluted

   155,593   94,207   1,381 
  
    For the Years Ended December 31, 

(In thousands)

  2008   2007  2006 

Cash flows from operating activities:

     

Net loss

  $(64,576)  $(267,428) $(338,573)

Adjustments to reconcile net loss to net cash used in operating activities:

     

Depreciation and amortization and impairment charges

   45,796    33,574   22,709 

Amortization of intangibles

   2,816    2,144   968 

Loss on early extinguishment of notes

   30,570        

Beneficial conversion on interest in kind on convertible notes

   108    42   32 

Amortization of discount on debt

   882        

Accrued interest

   3,014    846   4,002 

Allowance for doubtful accounts

   207    1,852   266 

Allowance for obsolete inventory

   1,519    2,799   1,441 

Amortization of debt related costs

   3,237    4,689   1,999 

Loss on disposal of fixed assets

   12    283   320 

Share-based expense

   12,238    7,542   26,980 

Other

          (49)

Changes in operating assets and liabilities:

     

Accounts receivable

   2,028    (5,296)  (10,196)

Inventory

   7,472    2,196   (10,133)

Prepaid expenses and other current assets

   (282)   (6,185)  (6,218)

Deferred customer acquisition costs

   13,322    (10,796)  (21,053)

Due from related parties

   2    74   32 

Other assets

   (7,498)   (81)  (294)

Accounts payable

   (22,029)   (2,966)  42,407 

Accrued expenses

   (12,738)   (77,770)  62,281 

Deferred revenue

   (10,124)   20,509   34,181 

Other liability

   (5,321)   23,046    

Net cash provided by (used in) operating activities

   655    (270,926)  (188,898)

Cash flows from investing activities:

     

Capital expenditures

   (11,386)   (20,386)  (45,336)

Purchase of intangible assets

   (560)   (5,500)  (5,268)

Purchase of marketable securities

   (21,375)   (236,875)  (639,707)

Maturities and sales of marketable securities

   101,317    446,949   484,116 

Acquisition and development of software assets

   (26,530)   (21,346)  (4,060)

Increase in restricted cash

   (980)   (31,385)  (543)

Net cash provided by (used in) investing activities

   40,486    131,457   (210,798)

Cash flows from financing activities:

     

Principal payments on capital lease obligations

   (1,036)   (1,020)  (826)

Principal payments on debt

   (326)       

Proceeds from issuance of debt

   223,200       2,047 

Discount on notes payable

   (7,167)       

Early extinguishment of notes

   (253,460)       

Debt related costs

   (26,799)      (283)

Proceeds from subscription receivable, net

   9    279   169 

Proceeds from common stock issuance, net

          493,040 

Purchase of treasury stock

          (11,723)

Proceeds from directed share program, net

   62    169   (5,426)

Proceeds from exercise of stock options

   47    817   431 

Net cash provided by (used in) financing activities

   (65,470)   245   477,429 

Effect of exchange rate changes on cash

   (1,079)   513   (29)

Net change in cash and cash equivalents

   (25,408)   (138,711)  77,704 

Cash and cash equivalents, beginning of period

   71,542    210,253   132,549 

Cash and cash equivalents, end of period

  $46,134   $71,542  $210,253 
  

Supplemental disclosures of cash flow information:

     

Cash paid during the periods for:

     

Interest

  $20,519   $19,004  $12,445 
  

Income taxes

  $1,181   $182  $ 
  

Non-cash transactions during the periods for:

     

Conversion of convertible notes

  $   $152  $ 
  

Capital lease obligations incurred

  $   $  $2,650 
  

Conversion of preferred stock, preferred stock warrant and subscription receivable

  $   $  $388,444 
  

The accompanying notes are an integral part of these financial statements

 

F- 6

 

VONAGE ANNUAL REPORT 20072008


 

VONAGE HOLDINGS CORP.CONSOLIDATEDCORP. CONSOLIDATED STATEMENTS OF CASH FLOWSSTOCKHOLDERS’ EQUITY (DEFICIT)

 

   For the Years Ended December 31, 

(In thousands)

 2007  2006  2005 

Cash flows from operating activities:

   

Net loss

 $(267,428) $(338,573) $(261,334)

Adjustments to reconcile net loss to net cash used in operating activities:

   

Depreciation and amortization

  33,574   22,709   11,122 

Amortization of intangibles

  2,144   968    

Beneficial conversion on interest in kind on convertible notes

  42   32    

Accrued interest

  846   4,002   199 

Allowance for doubtful accounts

  1,852   266   150 

Allowance for obsolete inventory

  2,799   1,441   625 

Amortization of deferred financing costs

  4,689   1,999   75 

Loss on disposal of fixed assets

  283   320   438 

Share-based compensation

  7,542   26,980   15 

Other

     (49)  (108)

Changes in operating assets and liabilities:

   

Accounts receivable

  (5,296)  (10,196)  (4,068)

Inventory

  2,196   (10,133)  (15,130)

Prepaid expenses and other current assets

  (6,185)  (6,218)  (6,265)

Deferred customer acquisition costs

  (10,796)  (21,053)  (17,618)

Due from related parties

  74   32   18 

Other assets

  (81)  (294)  (2,333)

Accounts payable

  (2,966)  42,407   5,119 

Accrued expenses

  (77,770)  62,281   70,765 

Deferred revenue

  20,509   34,181   28,565 

Other liability

  23,046       

Net cash provided by (used in) operating activities

  (270,926)  (188,898)  (189,765)

Cash flows from investing activities:

   

Capital expenditures

  (20,386)  (45,336)  (74,157)

Purchase of intangible assets

  (5,500)  (5,268)   

Purchase of marketable securities

  (236,875)  (639,707)  (295,341)

Maturities and sales of marketable securities

  446,949   484,116   224,249 

Acquisition and development of software assets

  (21,346)  (4,060)  (2,104)

Increase in restricted cash

  (31,385)  (543)  (7,285)

Net cash provided by (used in) investing activities

  131,457   (210,798)  (154,638)

Cash flows from financing activities:

   

Principal payments on capital lease obligations

  (1,020)  (826)  (177)

Proceeds from notes issuance

     2,047   247,872 

Debt issuance costs

     (283)  (9,652)

Proceeds from preferred stock issuance, net

        195,736 

Proceeds from subscription receivable, net

  279   169   170 

Proceeds from common stock issuance, net

     493,040    

Purchase of treasury stock

     (11,723)   

Payments for directed share program, net

  169   (5,426)   

Proceeds from exercise of stock options

  817   431   57 

Net cash provided by (used in) financing activities

  245   477,429   434,006 

Effect of exchange rate changes on cash

  513   (29)  (83)

Net change in cash and cash equivalents

  (138,711)  77,704   89,520 

Cash and cash equivalents, beginning of period

  210,253   132,549   43,029 

Cash and cash equivalents, end of period

 $71,542  $210,253  $132,549 
  

Supplemental disclosures of cash flow information:

   

Cash paid during the periods for:

   

Interest

 $19,004  $12,445  $203 
  

Non-cash transactions during the periods for:

   

Conversion of convertible notes

 $152  $  $ 
  

Capital lease obligations incurred

 $  $2,650  $22,603 
  

Conversion of preferred stock, preferred stock warrant and subscription receivable

 $  $388,444  $ 
  

(In thousands)

 Common
Stock
 Additional
Paid-in
Capital
  Stock
Subscription
Receivable
  Deferred
Compensation
  Accumulated
Deficit
  Treasury
Stock
  Accumulated
Other
Comprehensive
Income (Loss)
  Total 

Balance at December 31, 2005

 $2 $14,794  $(37) $(167) $(382,284) $(619) $(174) $(368,485)

Stock option exercises

     431                       431 

Share-based expense

     26,980                       26,980 

Reverse unamortized deferred compensation

     (167)      167                

Beneficial conversion of interest in kind on convertible notes

     214                       214 

Issuance of common stock, net

  31  491,113                       491,144 

Issuance of common stock upon conversion of preferred stock

  123  387,175                       387,298 

Conversion of preferred stock warrant to common stock warrant

     1,557                       1,557 

Conversion of preferred stock subscription receivable to common stock subscription

                               

Receivable

         (411)                  (411)

Directed share program transactions, net

         (5,426)          (11,723)      (17,149)

Stock subscription receivable payments

         153                   153 

Comprehensive loss:

        

Change in unrealized gain (loss) on available-for-sale investments

                         13   13 

Foreign currency translation adjustment

                         29   29 

Net loss

                 (338,573)          (338,573)

Total comprehensive loss

             (338,573)     42   (338,531)

Balance at December 31, 2006

  156  922,097   (5,721)     (720,857)  (12,342)  (132)  183,201 

Stock option exercises

  1  816                       817 

Share-based expense

     7,542                       7,542 

Share-based award activity

                     (157)      (157)

Convertible notes converted into common stock

     152                       152 

Directed share program transactions, net

         169                   169 

Stock subscription receivable payments

     (7)  286                   279 

Comprehensive loss:

        

Change in unrealized gain (loss) on available-for-sale investments

                         (13)  (13)

Foreign currency translation adjustment

                         311   311 

Net loss

                 (267,428)          (267,428)

Total comprehensive loss

             (267,428)     298   (267,130)

Balance at December 31, 2007

  157  930,600   (5,266)     (988,285)  (12,499)  166   (75,127)

Stock option exercises

  1  46                       47 

Share-based expense

     12,238                       12,238 

Share-based award activity

                     (205)      (205)

Premium attributed to notes payable

     37,884                       37,884 

Directed share program transactions, net

         62                   62 

Stock subscription receivable payments

         9                   9 

Comprehensive loss:

        

Change in unrealized gain (loss) on available-for-sale investments

                         (1)  (1)

Foreign currency translation adjustment

                         (1,073)  (1,073)

Net loss

                 (64,576)          (64,576)

Total comprehensive income (loss)

             (64,576)     (1,074)  (65,650)

Balance at December 31, 2008

 $158 $980,768  $(5,195) $  $(1,052,861) $(12,704) $(908) $(90,742)
  

The accompanying notes are an integral part of these financial statements

 

F- 7


VONAGE HOLDINGS CORP.CONSOLIDATED STATEMENTS OF STOCKHOLDERS’ EQUITY (DEFICIT)

(In thousands)

 Common
Stock
 Additional
Paid-in
Capital
  Stock
Subscription
Receivable
  Deferred
Compensation
  Accumulated
Deficit
  Treasury
Stock
  Accumulated
Other
Comprehensive
Loss
  Total 

Balance at December 31, 2004

 $2 $13,950  $(37) $  $(120,345) $(619) $(24) $(107,073)

Stock option exercises

     57                       57 

Issuance of stock options for compensation

     182       (182)               

Amortization of deferred compensation

             15               15 

Beneficial conversion of Series E preferred stock

     605           (605)           

Comprehensive loss:

        

Change in unrealized gain (loss) on available-for-sale investments

                         10   10 

Foreign currency translation adjustment

                         (160)  (160)

Net loss

                 (261,334)          (261,334)

Total comprehensive loss

             (261,334)     (150)  (261,484)

Balance at December 31, 2005

  2  14,794   (37)  (167)  (382,284)  (619)  (174)  (368,485)

Stock option exercises

     431                       431 

Share-based compensation

     26,980                       26,980 

Reverse unamortized deferred compensation

     (167)      167                

Beneficial conversion of interest in kind on convertible notes

     214                       214 

Issuance of common stock, net

  31  491,113                       491,144 

Issuance of common stock upon conversion of preferred stock

  123  387,175                       387,298 

Conversion of preferred stock warrant to common stock warrant

     1,557                       1,557 

Conversion of preferred stock subscription receivable to common stock subscription receivable

         (411)                  (411)

Directed share program transactions, net

         (5,426)          (11,723)      (17,149)

Stock subscription receivable payments

         153                   153 

Comprehensive loss:

        

Change in unrealized gain (loss) on available-for-sale investments

                         13   13 

Foreign currency translation adjustment

                         29   29 

Net loss

                 (338,573)          (338,573)

Total comprehensive loss

             (338,573)     42   (338,531)

Balance at December 31, 2006

  156  922,097   (5,721)     (720,857)  (12,342)  (132)  183,201 

Stock option exercises

  1  816                       817 

Share-based compensation

     7,542                       7,542 

Share-based award activity

                     (157)      (157)

Convertible notes converted into common stock

     152                       152 

Directed share program transactions, net

         169                   169 

Stock subscription receivable payments

     (7)  286                   279 

Comprehensive loss:

        

Change in unrealized gain (loss) on available-for-sale investments

                         (13)  (13)

Foreign currency translation adjustment

                         311   311 

Net loss

                 (267,428)          (267,428)

Total comprehensive loss

             (267,428)     298   (267,130)

Balance at December 31, 2007

 $157 $930,600  $(5,266) $  $(988,285) $(12,499) $166  $(75,127)
  

The accompanying notes are an integral part of these financial statements

F- 8

VONAGE ANNUAL REPORT 2007


VONAGE HOLDINGS CORP.

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS

(In thousands, except per share amounts)

 

Note 1.Basis of Presentation and Significant Accounting Policies

 

NATURE OF OPERATIONS

Vonage Holdings Corp. (“Vonage”, “Company”, “we”, “our”, “us”) is incorporated as a Delaware corporation. We are a provider of broadband Voice over Internet Protocol (“VoIP”) telephone services to residential and small businessoffice and home office customers. We launched service in the United States in October 2002, in Canada in November 2004 and in the United Kingdom in May 2005.

We have incurred significant operating losses since inception. As a result, we have generated negative cash flows from operations,our inception and have an accumulated deficit at December 31, 20072008 of $988,285.$1,052,861. Our primary source of funds to date has been through the issuance of equity and debt securities, including net proceeds from our initial public offering (“IPO”) of $491,144 in May 2006, which includes costs of $1,896 incurred in 2005.

GOING CONCERN

As of December 31, 2007, we had a working capital deficit of approximately $217,000 caused primarily by convertible notes outstanding in the aggregate principal amount of $253,460 due December 1, 2010 being classified as a current liability since they can be put by the holders on December 16, 2008. If these notes are put to us by the holders, we will be unable to repurchase these notes without refinancing them or obtaining additional debt or equity capital. We and our financial advisor have engaged in preliminary discussion with certain holders of our convertible notes. In those discussions, we have explored the possibility of a transaction in which holders would agree to forego the right to “put” the convertible notes in December 2008. As an inducement for holders to participate in such a transaction, we may agree to make certain modifications to the terms of the convertible notes adverse to us, although we have not offered to engage in such a transaction and the holders have not agreed to such a transaction. There can be no assurance that we will be successful in these efforts, which raises substantial doubt as to our ability to continue as a going concern. The consolidated financial statements do not include any adjustments that might result from the outcome of this uncertainty.2006.

 

SIGNIFICANT ACCOUNTING POLICIES

Basis of Consolidation

The consolidated financial statements include the accounts of Vonage and its wholly-owned subsidiaries. All intercompany balances and transactions have been eliminated in consolidation.

Use of Estimates

Our consolidated financial statements are prepared in conformity with accounting principles generally accepted in the United States, which require management to make estimates and assumptions that affect the amounts reported and disclosed in the consolidated financial statements and the accompanying notes. Actual results could differ materially from these estimates.

On an ongoing basis, we evaluate our estimates, including the following:

>

 

those related to the average period of service to a customer (the “customer relationship period”) used to amortize deferred revenue and deferred customer acquisition costs associated with customer activation;activation. For 2006 and 2007, the estimated customer relationship period was 60 months. For 2008, due to the increase in churn, the customer relationship period was reduced to 48 months. In 2009, the customer relationship period will be further reduced to 44 months;

>

 

the useful lives of property and equipment and intangible assets and the recoverability of recorded amounts;assets; and

>

 

assumptions used for the purpose of determining stock-basedshare-based compensation using the Black-Scholes option model (“Model”), and on various other assumptions that we believed to be reasonable. The key inputs for this Model are stock price at valuation date, strike price for the option, the dividend yield, risk-free interest rate, life of option in years and volatility.

We base our estimates on historical experience, available market information, appropriate valuation methodologies, and on various other assumptions that we believedbelieve to be reasonable, the results of which form the basis for making judgments about the carrying values of assets and liabilities.

Revenue Recognition

Operating revenues consists of telephony services revenues and customer equipment (which enables our telephony services) and shipping revenue. The point in time at which revenues are recognized is determined in accordance with Staff Accounting Bulletin No. 104,Revenue Recognition, and Emerging Issues Task Force Consensus No. 01-9,Accounting for Consideration Given by a Vendor to a

F- 9


VONAGE HOLDINGS CORP.

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS—(Continued)

(In thousands, except per share amounts)

Customer (Including aReseller of the Vendor’s Products) (“EITF No. 01-9”). Revenues are recorded as follows:

Telephony Services Revenue

Substantially all of our operating revenues are telephony services revenues, which are derived primarily from monthly subscription fees that customers are charged under our service plans. We also derive telephony services revenues from per minute fees for international calls and for any calling minutes in excess of a customer’s monthly plan limits. Monthly subscription fees are automatically charged to customers’ credit cards, debit cards or electronic check payments (“ECP”) in advance and are recognized over the following month when services are provided. Revenues generated from international calls and from customers exceeding allocated call minutes under limited minute plans is recognized as services are provided, that is, as minutes are used, and is billed to a customer’s credit or debit card or ECP in arrears. We estimate the amount of revenues earned but not billed from international calls and from customers exceeding allocated call minutes under limited minute plans from the end of each billing cycle to the end of each reporting period and record these amounts in accounts receivable. These estimates are based primarily upon historical minutes and have been consistent with our actual results.

We also provide rebates to customers who purchase their customer equipment from retailers and satisfy minimum service period requirements. These rebates in excess of activation fees are recorded as a reduction of revenues over the minimum service period based upon the estimated number of customers that will ultimately earn and claim the rebates.

We also generate revenues by charging a fee for activating service. Through June 2005, we charged an activation fee to customers in the direct channel (customer equipment provided by us). Beginning in July 2005, we also began charging an activation fee in the retail channel. Customer activation fees, along with the related incremental direct customer acquisition amounts for customer equipment in the direct channel and for rebates and retailer commissions in the retail channel, up to but not exceeding the activation fee, are deferred and amortized over the estimated average customer relationship period.

F- 8

VONAGE ANNUAL REPORT 2008


VONAGE HOLDINGS CORP.

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS—(Continued)

(In thousands, except per share amounts)

The amortization of deferred customer equipment is recorded to direct cost of goods sold. The amortization of deferred rebates is recorded as a reduction of telephony services revenues. The amortization of deferred retailer commissions is recorded as marketing expense. For 2005, 2006 and 2007, the estimated customer relationship period was 60 months. For 2008, due to theincreasethe increase in churn, the customer relationship period will bewas reduced to 48 months. In 2009, the customer relationship period will be further reduced to 44 months based upon further analysis of historical trends.

In the United States, we charge regulatory recovery fees on a monthly basis to defray the costs associated with regulatory compliance and related litigation, E-911 compliance and to cover taxes that we are charged by the suppliers of telecommunications services. In addition, beginning on October 1, 2006, we began charging customers Federal Universal Service Fund (“USF”) fees, which were $54,444 for 2008, $44,782 for 2007 and $7,984 for 2007 and 2006, respectively.2006. We record these fees as revenues when billed.

Prior to June 30, 2005, we generally charged a disconnect fee to customers who did not return their customer equipment to us upon disconnection of service regardless of how long they were a customer. On July 1, 2005, we changed our disconnect policy and only accept return of the customer equipment within 30 days of activation and aA disconnect fee is charged if the customer disconnects their service within one yeartwo years of activation. These disconnect fees are recorded at the time the customer disconnects service. Disconnect fee revenues amounted to $22,271 for 2008, $19,099 for 2007 and $15,150 and $6,031 in 2007, 2006 and 2005, respectively.for 2006.

Customer Equipment and Shipping RevenuesRevenue

Customer equipment and shipping revenues consist of revenues from sales of customer equipment to wholesalers or directly to customers for replacement devices, or beginning in the fourth quarter of 2005, for upgrading their device at the time of customer sign-up for which we charge an additional fee. In addition, customer equipment and shipping revenues include the fees that customers are charged for shipping their customer equipment to them. Customer equipment and shipping revenues include sales to our retailers. Theyretailers, who subsequently resell this customer equipment to customers. Revenues were reduced for payments to retailers and rebates to customers, who purchased their customer equipment through these retailers, who purchased the customer equipment from us, to the extent of customer equipment and shipping revenues.

Direct Cost of Telephony Services

Direct cost of telephony services consists primarily of direct costs that we pay to third parties in order to provide telephony services. These costs include access and interconnection charges that we pay to other telephone companies to terminate domestic and international phone calls on the public switched telephone network. In addition, these costs include the cost to lease phone numbers, to co-locate in other telephone companies’ facilities, to provide enhanced emergency dialing capabilities to transmit 911 calls and to provide

F- 10

VONAGE ANNUAL REPORT 2007


VONAGE HOLDINGS CORP.

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS—(Continued)

(In thousands, except per share amounts)

local number portability. These costs also include taxes that we pay on telecommunications services from our suppliers or imposed by government agencies such as Federal USF and royalties for use of third parties’ intellectual property (including patents referenced in the Verizon litigation). For 2008, 2007 and 2006, we paid $54,444, $44,782 and $7,984, respectively, in Federal USF costs. These costs do not include indirect costsindirectcosts such as depreciation and amortization, payroll and facilities costs. Our presentation of direct cost of telephony services may not be comparable to other similar companies.

Direct Cost of Goods Sold

Direct cost of goods sold consists primarily of costs that we incur when a customer signs up for our service. These costs include the cost of customer equipment for customers who subscribe through the direct sales channel in excess of activation fees. In addition, these costs include the amortization of deferred customer equipment, the cost of shipping and handling for customer equipment, the installation manual that accompanies the customer equipment and the cost of equipment that we provide to customers as productcertain promotions.

Shipping and Handling

Revenue relating to shipping and handling is included in customer equipment and shipping revenue and amounted to $11,130 for 2008, $12,779 for 2007 and $14,182 and $8,049 in 2007, 2006 and 2005, respectively.for 2006. Costs related to shipping and handling are included in direct cost of goods sold and amounted to $14,215 for 2008, $13,469 for 2007 and $15,386 and $9,373 in 2007, 2006 and 2005, respectively.for 2006.

Advertising Costs

Advertising costs, which are included in marketing expense, are expensed as incurred and amounted to $170,686 for 2008, $196,651 for 2007 and $296,898 and $204,875 in 2007, 2006 and 2005, respectively.for 2006.

Development Expenses

Costs associated with the development of new services and changes to existing services are charged to operations as incurred and are included in selling, general and administrative expense.

Cash, Cash Equivalents and Marketable Securities

We maintain cash with several investment grade financial institutions. During 2008, due to the economic downturn in the banking industry and in anticipation of the use of cash on hand to repay a portion of our exiting convertible notes in November 2008, management decided to convert all marketable securities into cash. We investcurrently keep our cash primarily in money market funds. For a portion of 2008 and in years prior to 2008, we invested our excess cash in moneymarketmoney market funds and in highly liquid debt instruments of U.S. corporations, municipalities and the U.S. government and its agencies. All highly liquid investments with stated maturities of three months or less from date of purchase arewere classified as cash equivalents. Interest income was $3,236 for 2008, $17,582 for 2007 and $21,472 and $4,347 in 2007, 2006 and 2005, respectively.

Management determines the appropriate classification of our investments in debt and marketable equity securities at the time of purchase and reevaluates such designation at each balance sheet date. Our debt and marketable equity securities have been classified and accounted for as available for sale. We may or may not hold securities with stated maturities until maturity. In response to changes in the availability of and the yield on alternative investments as well as liquidity requirements, we may sell these securities prior to their stated maturities. These securities are carried at fair value, with the unrealized gains and losses reported as other comprehensive income (loss). Any realized gains or losses on the sale of marketable securities are determined on a specific identification method, and such gains and losses are reflected as a component of interest income or expense.2006.

Inventory

Inventory consists of the cost of customer equipment and is stated at the lower of cost or market, with cost

F- 9


VONAGE HOLDINGS CORP.

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS—(Continued)

(In thousands, except per share amounts)

determined using the average cost method. We provide an inventory allowance for customer equipment that has been returned by customers but may not be able to be re-issued to new customers or returned to the manufacturer for credit.

Property and Equipment

Property and equipment includes acquired assets and those accounted for under capital leases and consist principally of network equipment and computer hardware, furniture, software and leasehold improvements. In addition, the lease of our corporate headquarters has been accounted for as a capital lease and is included in property and equipment. Network equipment and computer hardware and furniture are stated at cost with depreciation provided using the straight-line method over the estimated useful lives of the related assets, which range from three to five years. Leasehold improvements are amortized over their estimated useful life of the related assets or the life of the lease, whichever is shorter. The cost of renewals and substantial improvements is capitalized while the cost of maintenance and repairs is charged to operating expenses as incurred.

F- 11


VONAGE HOLDINGS CORP.

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS—(Continued)

(In thousands, except per share amounts)

Our network equipment and computer hardware, which consists of routers, gateways and servers that enable our telephony services, is subject to technological risks and rapid market changes due to new products and services and changing customer demand. These changes may result in future adjustments to the estimated useful lives or the carrying value of these assets, or both.

Software Costs

We capitalize certain costs, such as purchased software and internally developed software that we use for customer acquisition and customer care automation tools, in accordance with Statement of Position 98-1,Accounting for Costs of Computer Software Development or Obtained for Internal Use.These costs are classified as “Other Assets” in the consolidated balance sheet. Computer software is stated at cost less accumulated amortization and the estimated useful life is three years. Total computer software was $20,129$53,429 at December 31, 20072008 and $4,391$29,277 at December 31, 2006, respectively,2007, substantially all which were external costs. Accumulative amortization was $19,061 and $7,678 at December 31, 2008 and 2007, respectively. Amortization expense was $13,761, including $1,904 impairment, for 2008, $4,132 for 2007 and $1,252 and $1,187 for the year ended December 31, 2007, 2006 and 2005, respectively.2006.

Restricted Cash and Letters of Credit

Our credit card processors have established reserves to cover any exposure that they may have as we collect revenue in advance of providing services to our customers, which is a customary practice for companies that bill their customers in advance of providing services. As such, as of December 31, 2008, we have provided our credit card processors with cash reserves of $21,674$22,023 and a cash collateralized letter of credit for $10,000.$10,413. In addition, we have a cash collateralized letter of credit for $7,000 as of December 31, 20072008 and December 31, 20062007 related to lease deposits for ourforour offices. The total amount of collateralized letters of credit was $17,254$17,562 and $7,549$17,254 at December 31, 20072008 and December 31, 2006,2007, respectively. In the aggregate, cash reserves and collateralized letters of credit of $38,928$39,585 and $8,042$38,928 were recorded as long-term restricted cash at December 31, 20072008 and December 31, 2006,2007, respectively.

Long-Lived Assets

We review the carrying values of our property and equipment for possible impairment whenever circumstances indicate the carrying amount of an asset may not be recoverable. An impairment loss is recognized to the extent the sum of the undiscounted estimatedfutureestimated future cash flow expected to result from the use of the asset is less than the carrying value. In 2008 and 2007, we incurred an impairment loss of $1,762 and $1,374, respectively, for certain network equipment, and computer hardware costs since their net book value exceeded their quoted fair market value. The impaired assets of $561and other equipment. Impairments are held for sale and recorded in other assets in the consolidated balance sheet at December 31, 2007. This impairment was recorded in the statement of operations as part of depreciation expense.

Deferred FinancingDebt Related Costs

Costs incurred in raising debt are deferred and amortized as interest expense using the effective interest method. method over the life of the debt. In connection with our financing transaction in November 2008, we recorded debt related costs of $12,019, which are being amortized over the life of the debt which is five years and seven years. Amortization expense related to these costs is included in interest expense in the consolidated statements of operations and was $478 for 2008. Accumulated amortization of debt related costs was $478 at December 31, 2008.

Costs of $9,935 incurred in connection with theour December 2005 and January 2006 issuance of the convertible notes was deferred and amortized as interest expense through September 30, 2007 over the five-year term of the notes. Although the notes mature in December 1, 2010, they can becould have been put to us on December 16, 2008. In the fourth quarter of 2007, the rate of amortization was accelerated so that only one third of the original deferred financing costs remainsremained to be amortized in 2008. Amortization expense related to these costs iswas included in interest expense in the consolidated statements of operations and was $2,758, $4,689 and $1,999 in 2008, 2007 and $752006, respectively. Additionally, the unamortized portion of $414 at the time the convertible notes (“Previous Convertible Notes”) were repaid was included in 2007, 2006 and 2005, respectively. Accumulated amortizationloss on early extinguishment of deferred financing costs was $6,763, $2,074 and $75 at December 31, 2007, 2006 and 2005, respectively. (See Note 12—Quarterly Financial Information).notes in our consolidated statement of operations for 2008.

Income Taxes

We recognize deferred tax assets and liabilities for the expected tax consequences of temporary differences between the tax bases of assets and liabilities and their reported amounts using enacted tax rates in effect for the year the differences are expected to reverse. We record a valuation allowance to reduce the deferred tax assets to the amount that we estimate is more likely than not to be realized.

F- 10

VONAGE ANNUAL REPORT 2008


VONAGE HOLDINGS CORP.

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS—(Continued)

(In thousands, except per share amounts)

Foreign Currency

Generally, the functional currency of our non-U.S. subsidiaries is the local currency. The financial statements of these subsidiaries are translated to U.S. dollars using month-end rates of exchange for assets and liabilities, and average rates of exchange for revenues, costs and expenses. Translation gains and losses are deferred and recorded in accumulated other comprehensive loss as a component of stockholders’ equity. We recorded $311a net translation loss of $1,073 in 2008 and $29$311 of net translation gains in 2007 and 2006, respectively.2007. Net gains and losses

F- 12

VONAGE ANNUAL REPORT 2007


VONAGE HOLDINGS CORP.

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS—(Continued)

(In thousands, except per share amounts)

resulting from foreign exchange transactions are included in the consolidated statements of operations. We recognized a net loss of $315 and $27 for 2008 and 2006, respectively, and a net gain of $56 of net gains, $27 and $3 of net lossesfor 2007 resulting from foreign exchange transactions for 2007, 2006 and 2005, respectively.transactions.

Comprehensive Loss

Comprehensive loss consists of net loss and other comprehensive items. Other comprehensive items include foreign currency translation adjustments and unrealized losses on available for sale investments. Assets and liabilities of foreign operations are translated at the period-end exchange rate and revenue and expense amounts are translated at the average rates of exchange prevailing during the period. At December 31, 2008, accumulated other comprehensive loss in our consolidated balance sheet represents $908 for cumulative translation loss. At December 31, 2007, accumulated other comprehensive income in our consolidated balance sheet included $165 for cumulative translation gain and $1 for unrealized gain on investments. At December 31, 2006, accumulated other comprehensive loss in our consolidated balance sheet included $146 for cumulative translation loss offset by $14 for unrealized gain on investments.

Certain Risks and Concentrations

Financial instruments that potentially subject us to concentrations of credit risk consist principally of cash equivalents, marketable securities and accounts receivable. They are subject to fluctuations in both market value and yield based upon changes in market conditions, including interest rates, liquidity, general economic conditions and conditions specific to the issuers. Cash equivalents currently consist of money market instrumentsinstruments. During 2008, due to the economic downturn in the banking industry and U.S. government notes. Marketablein anticipation of the use of cash on hand to repay a portion of our Previous Convertible Notes in November 2008, management decided to convert all of our marketable securities consistinto cash. For 2007 and prior, marketable securities consisted primarily of money market instruments, U.S. corporate bonds, auction rate securities and U.S. government notes. Accounts receivable are typically unsecured and are derived from revenues earned from customers primarily located in the United States. By collecting subscription fees in advance, we are able to minimize our accountsouraccounts receivable and bad debt exposure. If a customer’s credit card, debit card or ECP is declined, we generally suspend international calling capabilities as well as their ability to incur domestic usage charges in excess of their plan minutes. If the customer’s credit card, debit card or ECP cannot be successfully processed during the current and two subsequent month’s billing cycle, we will terminate the account. In addition, we automatically charge any per minute fees to our customers’ credit card, debit card or ECP monthly in arrears. To further mitigate our bad debt exposure, a customer’s credit card, debit card or ECP will be charged in advance oftheirof their monthly billing if their international calling or overage charges exceed a certain dollar threshold.

Patents

Patent rights acquired in the settlement of litigation or by direct purchase are accounted for based upon the fair value of assets received.

Fair Value of Financial Instruments

The carrying amounts of our financial instruments, including cash and cash equivalents, accounts receivable and accounts payable, approximate fair value because of their short maturities. The carrying amounts of our capital leases approximate fair value of these obligations based upon management’s best estimates of interest rates that would be available for similar debt obligations at December 31, 20072008 and December 31, 2006. As of December 31, 2007,2007. We believe the estimated fair value of our convertible notesdebt at December 31, 2008 was approximately $202,656 based on the average price from private transactionssame as there is no public market forits carrying amount since the convertible notes.Financing recently occurred.

Reclassifications

Certain reclassifications have been made to prior years’ financial statements in order to conform to the current year’s presentation. The reclassifications had no impact on net earnings previously reported.

Beneficial Conversion Feature

When we issue debt or equity which is convertible into common stock at a discount from the common stock market price at the date the debt or equity is issued, a beneficial conversion feature for the difference between the closing price and the conversion price multiplied by the number of shares issuable upon conversion is recognized. The beneficial conversion feature is presented as a discount to the related debt or a dividend to the related equity, with an offsetting amount increasing additional paid-in capital.

Loss per Share

Basic and diluted loss per common share is calculated by dividing loss to common stockholders by the weighted average number of common shares outstanding during the period. The effects of potentially dilutive common shares, including shares issued under outstanding warrants and for restricted stock units and stock options issued under our 2001 Stock Incentive Plan and 2006

F- 13


VONAGE HOLDINGS CORP.

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS—(Continued)

(In thousands, except per share amounts)

Incentive Plan using the treasury stock method and our convertible preferred stock (that convert on a 2.86-to-1 basis) using the if-converted method, have been excluded from the calculation of diluted loss per common share because of their anti-dilutive effects.

F- 11


VONAGE HOLDINGS CORP.

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS—(Continued)

(In thousands, except per share amounts)

The following shares were excluded from the calculation of diluted earnings per common share because of their anti-dilutive effects:

 

  For the Years Ended December 31,      For the Years Ended December 31,
  2007  2006  2005  2008  2007  2006

Redeemable preferred stock as if converted at 2.86 to 1

      123,071

Common stock warrants

  3,085  3,085  514  514  3,085  3,085

Redeemable preferred stock warrants as if converted at 2.86 to 1

      2,571

Convertible notes

  17,824  17,835  17,426

Convertible notes (1)

    17,824  17,835

Convertible notes (2)

  62,069    

Restricted stock units

  3,104  1,912    3,100  3,104  1,912

Employee stock options

  18,257  17,004  13,373  29,227  18,257  17,004
  42,270  39,836  156,955  94,910  42,270  39,836

(1)

In December 2005 and January 2006, we issued $249,919 aggregate principal amount of our Previous Convertible Notes due December 1, 2010. The first interest payment on the Previous Convertible Notes of $3,645 was paid in-kind. In November 2008, we completed a financing transaction consisting of (i) a $130,300 first lien senior facility, (ii) a $72,000 second lien senior facility and (iii) the sale of $18,000 of convertible notes. The proceeds from the financing plus cash on hand were used to repurchase the Previous Convertible Notes. The share amounts in 2007 and 2006 are related to the Previous Convertible Notes.

(2)

The share amount in 2008 is related to our convertible notes issued in November 2008.

Stock-BasedShare-Based Compensation

Prior to the adoption ofWe account for share-based compensation in accordance with Statement of Financial Accounting Standards No. 123(R),Share-Based Payment (“SFAS 123(R)”), we accounted for stock-based awards to employees. Under the fair value recognition provisions of this statement, share-based compensation cost is measured at the grant date based on the fair value of the award and directorsis recognized as expense over the applicable vesting period of the stock award using the intrinsic value method in accordance with Accounting Principles Board Opinion No. 25 (“APB 25”) as allowed under Statement of Financial Accounting Standards No. 123. Under the intrinsic value method, no stock-based compensation expense for employee stock options had been recognized in our results of operations in prior periods. In accordance with the modified prospective transition method that we used in adopting SFAS 123(R) as of January 1, 2006, the consolidated financial statements prior to 2006 have not been restated to reflect, and do not include, the possible impact of SFAS 123(R). The table below reflects the pro forma net loss and net loss per share for 2005:

    For the Year Ended December 31, 
    2005 

Net loss attributable to common shareholders, as reported

  $(261,939)

Add stock-based employee compensation included in net loss under intrinsic method

   15 

Deduct total stock-based employee compensation expense determined under fair value based method for all awards

   (7,521)

Net loss, pro forma

  $(269,445)
  

Net loss per common share:

  

As reported—basic and diluted

  $(189.67)
  

Pro forma—basic and diluted

  $(195.11)
  

Weighted-average common shares outstanding:

  

Basic and diluted

   1,381 
  

F- 14accelerated method.

VONAGE ANNUAL REPORT 2007


VONAGE HOLDINGS CORP.

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS—(Continued)

(In thousands, except per share amounts)

Recent Accounting Pronouncements

In February 2007,June 2008, the Financial Accounting Standards Board (“FASB”) ratified Emerging Issues Task Force (“EITF”) Issue No. 07-5, “Determining Whether an Instrument (or an Embedded Feature) Is Indexed to an Entity’s Own Stock” (“EITF 07-5”). EITF 07-5 provides that an entity should use a two step approach to evaluate whether an equity-linked financial instrument (or embedded feature) is indexed to its own stock, including evaluating the instrument’s contingent exercise and settlement provisions. It also clarifies on the impact of foreign currency denominated strike prices and market-based employee stock option valuation instruments on the evaluation. EITF 07-5 is effective for fiscal years beginning after December 15, 2008. The adoption of EITF 07-5 will not have an impact on our consolidated financial position and results of operations.

In May 2008, the FASB issued Statement of Financial Accounting Standards No. 159, “The Fair Value Option for Financial Assets and Financial Liabilities,” including an amendment of FASB Statement No. 115162 (“SFAS No. 159”162”)., “The Hierarchy of Generally Accepted Accounting Principles.” SFAS No. 159 permits entities to choose to measure many162 identifies the sources of accounting principles and the framework for selecting the principles used in the preparation of financial instruments at fair valuestatements that are not currently required to be measured at fair value. It also establishes presentation and disclosure requirements designed to facilitate comparisons between entities that choose different measurement attributes for similar types of assets and liabilities.presented in conformity with generally accepted accounting principles. SFAS No. 159 is162 becomes effective as60 days following the Securities and Exchange Commission’s approval of the beginningPublic Company Accounting Oversight Board amendments to AU Section 411,“The Meaning of an entity’s first fiscal yearPresentFairly in Conformity With Generally Accepted Accounting Principles.”We do not expect that begins after November 15, 2007 (our 2008 fiscal year). We are currently evaluating the potential impact of the adoption of this pronouncementSFAS No. 162 will have a material impact on our consolidated financial statements.

On January 1, 2007, we adopted FASB Interpretation No. 48 (“FIN No. 48”), “Accounting for Uncertainty in Income Taxes,” which prescribes a comprehensive model for how a company should recognize, measure, present and disclose in its financial statements uncertain income tax positions that the Company has taken or expects to take on a tax return (including a decision whether to file or not to file a return in a particular jurisdiction). The adoption of FIN No. 48 on January 1, 2007 did not result in a cumulative-effect adjustment or have an effect on our consolidated financial statements.

In September 2006,April 2008, the FASB issued SFASFSP No. 157, “Fair Value Measurements”142-3 (“SFASFSP 142-3”), “Determination of the Useful Life of Intangible Assets.” FSP 142-3 amends the factors an entity should consider in developing renewal or extension assumptions used in determining the useful life of recognized intangible assets under FASB Statement No. 157”).142, “Goodwill and Other Intangible Assets.” This Standard defines fair value, establishesnew guidance applies prospectively to intangible assets that are acquired individually or with a frameworkgroup of other assets in business combinations and asset acquisitions. FSP 142-3 is effective for measuring fair valuefinancial statements issued for fiscal years and interim periods beginning after December 15, 2008. Early adoption is prohibited. Since this guidance will be applied prospectively, on adoption, there will be no impact to our current consolidated financial statements.

In March 2008, the FASB, affirmed the consensus of FASB Staff Position (FSP) Accounting Principles Board Opinion No. 14-1 (APB 14-1),Accounting for Convertible Debt Instruments That May Be Settled in generally acceptedCash upon Conversion (Including Partial Cash Settlement), which applies to all convertible debt instruments that have a net settlement feature; which means that such convertible debt instruments, by their terms, may be settled either wholly or partially in cash upon conversion. FSP APB 14-1 requires issuers of convertible debt instruments that may be settled wholly or partially in cash upon conversion to separately account for the liability and equity components in a manner reflective of the issuer’s nonconvertible debt borrowing rate. Previous guidance provided for accounting principles and expands disclosures about fair value measurements. SFAS No. 157for this type of convertible debt instrument entirely as debt. FSP APB 14-1 is effective for financial statements issued for fiscal years beginning after NovemberDecember 15, 20072008 and interim periods within those fiscal years. TwoThe adoption of FSP APB 14-1 will not have an impact on our financial statements.

F- 12

VONAGE ANNUAL REPORT 2008


VONAGE HOLDINGS CORP.

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS—(Continued)

(In thousands, except per share amounts)

In February 2008, the FASB Staff Positions on SFAS No. 157 were subsequently issued. On February 12, 2007,issued FASB FSP No. 157-2, which delayed the effective date of SFAS No. 157 for non-financialall nonfinancial assetsand non-financialnonfinancial liabilities, except those that are recognized or disclosed at fair value in the financial statements on a nonrecurring basis. This FSP is effective forrecurring basis (at least annually), until fiscal years beginning after November 15, 2008. On February 14, 2007, FSP No. 157-1 excluded FASB No. 13Accounting for Leases2008, and other accounting pronouncements that addressinterim periods within those fiscal years. These nonfinancial items include assets and liabilities such as reporting units measured at fair value measurements for purposes of lease classification or measurement under FASB No. 13. However, this scope exception does not apply toin a goodwill impairment test and nonfinancial assets acquired and liabilities assumed in a business combination that are required to be measuredcombination. Effective January 1, 2008, we adopted SFAS No. 157 for financial assets and liabilities recognized at fair value under FASB Statement No. 141,BusinessCombinationsor FASB No. 141R,Business Combinations.This FSP is effective upon initialon a recurring basis. The partial adoption of SFAS No. 157. We are assessing the157 for financial assets and liabilities did not have a material impact that SFAS No. 157 will have on our consolidated financial statements.position, results of operations or cash flows.

In September 2006,February 2007, the FASB ratifiedissued Statement of Financial Accounting Standards No. 159 (“SFAS No. 159”), “The Fair Value Option for Financial Assets and Financial Liabilities.” Under SFAS No. 159, companies may elect to measure certain financial instruments and certain other items at fair value. The standard requires that unrealized gains and losses on items for which the consensus on EITF Issuefair value option has been elected be reported in earnings. SFAS No. 06-3, “How Taxes Collected from Customers and Remitted to Governmental Authorities Should Be Presented in the Income Statement” (“EITF No. 06-3”). The scope of EITF No. 06-3 includes any tax assessed by a governmental authority that is directly imposed on a revenue-producing transaction between a seller and a customer and may include, but is not limited to, sales, use, value added, USF contributions and excise taxes. The Task Force concluded that entities should present these taxes in the income statement on either a gross or net basis, based on their accounting policy, which should be disclosed pursuant to APB Opinion No. 22, “Disclosure of Accounting Policies.” If such taxes are significant and are presented on a gross basis, the amount of those taxes should be disclosed. The consensus on EITF No. 06-3159 was effective for interim and annual reporting periodsus beginning after December 15, 2006.in the first quarter of 2008. We currently record sales, use and excise taxes on a net basisdo not have any instruments eligible for election of the fair value option. Therefore, the adoption of SFAS No. 159 in the first quarter of 2008 did not impact our consolidated financial statements whereas USF contributions are recorded on a gross basis in our consolidated financial statements. The adoption of EITF No. 06-3 did not have an effect on our consolidatedposition, results of operations.operations or cash flows.

F- 15


VONAGE HOLDINGS CORP.

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS—(Continued)

(In thousands, except per share amounts)

 

Note 2. Cash, Cash Equivalents and Marketable Securities

Cash, cash equivalents and marketable securities consist of the following:

 

  December 31,  December 31,
  2007  2006  2008  2007

Cash and cash equivalents

  $71,542  $210,253  $46,134  $71,542

Marketable securities:

        

Commercial paper

      58,482

Restricted cash

   546         546

U.S. corporate bonds

   28,599   60,021      28,599

Auction rate securities

   40,350   146,175      40,350

Certificate of deposits

   4,991         4,991

U.S. government notes

   5,456   24,805      5,456

Total marketable securities

   79,942   289,483      79,942

Total cash, cash equivalents and marketable securities

  $151,484  $499,736  $46,134  $151,484

 

Since all of our marketable securities were converted to cash in 2008, there was no unrealized gain or loss at December 31, 2008. We had a gross unrealized gain of $1 and $14 at$1at December 31, 2007 and 2006, respectively.2007. There was a gross unrealized loss of $13$1 and a gross unrealized gainloss of $13 for the year ended December 31, 2008 and 2007, and 2006, respectively. Sub-sequent to December 31, 2007, we were able to liquidate all of our auction rate securities at an amount at or above carrying value.

All our marketable securities have stated maturities of less than one year.

 

Note 3. Property and Equipment

 

  December 31,   December 31, 
  2007 2006   2008 2007 

Building (under capital lease)

  $25,709  $25,709   $25,709  $25,709 

Network equipment and computer hardware

   99,075   80,952    104,888   99,075 

Leased equipment

   371   371       371 

Leasehold improvements

   41,745   41,124    42,125   41,745 

Furniture

   11,700   9,711    10,887   11,700 

Vehicles

   304   317    316   304 

Displays

   330       262   330 

Construction in progress

      4,266 
   179,234   162,450    184,187   179,234 

Less: accumulated depreciation and amortization

   (60,568)  (34,203)   (85,895)  (60,568)

Net property and equipment

  $118,666  $128,247   $98,292  $118,666 
   

F- 13


VONAGE HOLDINGS CORP.

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS—(Continued)

(In thousands, except per share amounts)

 

Related depreciation and amortization expense was $32,035, which included asset impairment for network equipment of $747, for hardware of $398, for closing out Kiosk locations of $374 and other equipment of $243, in 2008, $29,442, which included an asset impairment of $1,374, $21,456$947for network equipment and $9,935$427 for hardware in 2007 2006 and 2005, respectively.$21,456 in 2006. Included in depreciation and amortization expense for 2008, 2007 and 2006 was $2,199, $2,368 and 2005 was $2,368, $2,304 and $157 related to capital leases,respectively. Interest cost on the debt related to the capital lease for our headquarters was capitalized during the pre-occupancy period in the amount of $102 in 2006 and $1,731 for 2005. Construction in progress in 2006 was mainly for the network equipment, which was placed into service in 2007. In

F- 16

VONAGE ANNUAL REPORT 2007


VONAGE HOLDINGS CORP.

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS—(Continued)

(In thousands, except per share amounts)

addition, in connection with the relocation of our headquarters to Holmdel, New Jersey, we incurred costs for the renovation of the facility. The landlord agreed to reimburse $8,531 of these costs. Except for the 2.5 percent construction supervision fee of $219 which was retained by the landlord, wereceived reimbursements of $44, $3,506 and $4,981 in 2007, 2006 and 2005, respectively. The reimbursements were recorded as reductions to leasehold improvements in 2007, 2006 and 2005 for $44, $831 and $7,656, respectively.

 

Note 4. Intangible Assets

 

  December 31,   December 31, 
  2007 2006   2008 2007 

Patents for compression of packetized digital signal

  $5,268  $5,268   $5,268  $5,268 

License to use Sprint’s portfolio of Voice over Packet patents

   5,500       5,500   5,500 

Trademark

   560    
   10,768   5,268    11,328   10,768 

Less: accumulated amortization

   (3,112)  (968)   (5,928)  (3,112)

Net intangible assets

  $7,656  $4,300   $5,400  $7,656 
   

 

Patents

In June 2006, we purchased three patents related to the compression of packetized digital signals commonly used in VoIP technology at a cost of $5,268. In July 2006, we began amortizing the cost of these patents over their estimated useful lives of 2.7 years. Amortization expense was $1,938 for the years ended December 31, 2008 and 2007, and $968 for the year ended December 31, 2007 and 2006, respectively. Annual amortizationAmortization for 2009 will be approximately $1,940.$424.

In October 2007, in connection with the settlement of our patent litigation with Sprint, we acquired a license to use Sprint’s portfolio of “Voice over Packet” patents. The fair value assigned to these patents was $5,500. We began amortizing the cost of these patents in October 2007October2007 over their patent lives of 6.6 years. Amortization expense was $825 and $206 for the year ended December 31, 2007.2008 and 2007, respectively. Annual amortization will be approximately $825.

Trademark

In April 2008, in connection with the settlement of a trademark dispute, we acquired the right to use the trademark in question. The fair value assigned to the trademark was $560. This trademark is being amortized over its remaining life of 8 years. Amortization expense was $52 for the year ended December 31, 2008. Annual amortization will be approximately $70.

 

Note 5. Accrued Expenses

 

  December 31,  December 31,
  2007  2006  2008  2007

Marketing

  $13,858  $40,626  $14,482  $13,858

Compensation and related taxes and temporary labor

   18,164   17,802   14,776   18,164

Telecommunications

   12,481   13,238   10,614   12,481

Professional fees

   3,136   8,115   3,439   3,136

Litigation

   6,688   2,050   5,343   6,688

Taxes and fees

   18,337   18,137   14,313   18,337

Customer credits

   2,458   2,277   2,172   2,458

Inventory

   4,600   1,220   874   4,600

Credit card fees

   323   536   549   323

Accrued interest

   1,120   1,057   3,350   1,120

Verizon patent litigation judgement and related interest

      52,515

Other accruals

   3,195   3,932   3,570   3,195
  $84,360  $161,505  $73,482  $84,360

 

F- 17

F- 14

VONAGE ANNUAL REPORT 2008


VONAGE HOLDINGS CORP.

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS—(Continued)

(In thousands, except per share amounts)

 

Note 6. Income Taxes

The following table summarizes deferred taxes resulting from differences between financial accounting basis and tax basis of assets and liabilities.

 

  December 31,   December 31, 
  2007 2006   2008 2007 

Current assets and liabilities:

      

Deferred revenue

  $15,947  $   $21,405  $15,947 

Accounts receivable and inventory allowances

   1,903   647    1,309   1,903 

Accrued expenses

   7,330   32,560    4,253   7,330 

Capital leases

      81 

Debt original issue discount

   (2,027)   

Debt related costs

   1,417    
   25,180   33,288    26,357   25,180 

Valuation allowance

   (25,180)  (33,288)   (26,357)  (25,180)

Net current deferred tax asset

  $  $   $  $ 
   

Non-current assets and liabilities:

      

Depreciation and amortization

  $(5,227) $(4,954)  $(1,141) $(5,227)

Accrued expenses

   9,546       7,408   9,546 

Research and development tax credit

   469   469    469   469 

Stock option compensation

   12,233   10,840    17,059   12,233 

Capital leases

   (356)      (772)  (356)

Deferred revenue

   12,981       7,732   12,981 

Debt original issue discount

   (9,112)   

Debt related costs

   6,564    

Net operating loss carryforward

   327,965   239,032    331,983   327,965 
   357,611   245,387    360,190   357,611 

Valuation allowance

   (357,611)  (245,387)   (360,190)  (357,611)

Net non-current deferred tax asset

  $  $   $  $ 
   

 

We have net losses for financial reporting purposes. Recognition of deferred tax assets will require generation of future taxable income. There can be no assurance that we will generate sufficient taxableincometaxable income in future years. Therefore,years.Therefore, we established a valuation allowance on net deferred tax assets of $386,547 as of December 31, 2008 and $382,791 as of December 31, 2007 and $278,675 as of December 31, 2006.2007.

 

The components of loss before income tax benefit (expense)expense are as follows:

 

  For the Years Ended December 31,   For the Years Ended December 31, 
  2007 2006 2005   2008   2007 2006 

United States

  $(242,030) $(302,278) $(236,342)  $(59,475)  $(242,030) $(302,278)

Foreign

   (25,216)  (36,510)  (25,382)  $(4,423)   (25,216)  (36,510)
  $(267,246) $(338,788) $(261,724)  $(63,898)  $(267,246) $(338,788)
   

 

F- 18

F- 15

VONAGE ANNUAL REPORT 2007


VONAGE HOLDINGS CORP.

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS—(Continued)

(In thousands, except per share amounts)

 

The components of the income tax benefit (expense)expense are as follows:

 

  For the Years Ended December 31,  For the Years Ended December 31,
  2007 2006  2005  2008 2007 2006

Current:

         

State and local taxes

  $(182) $215  $390  $(678) $(182) $215

Foreign

                  

Federal

            
  $(182) $215  $390  $(678) $(182) $215

Deferred:

         

State and local taxes

  $  $  $  $  $  $

Foreign

                  

Federal

                  
  $  $  $  $  $  $
         
  $(182) $215  $390  $(678) $(182) $215

The reconciliation between the U.S. statutory federal income tax rate and the effective rate is as follows:

 

  For the Years Ended December 31,   For the Years Ended December 31, 
  2007 2006 2005   2008 2007 2006 

U.S. Federal statutory tax rate

  (34%) (34%) (34%)  (34%) (34%) (34%)

State and local taxes

  (5%) (5%) (5%)  (4%) (5%) (5%)

Sale of net operating loss carryforwards

  (1%) (1%) (1%)  (1%) (1%) (1%)

Valuation reserve for income taxes

  40%  40%  40%   40%  40%  40% 

Effective tax rate

  0%  0%  0%   1%  0%  0% 
   

 

As of December 31, 2007,2008, we havehad net operating loss carryforwards for U.S. federal and state tax purposes of $745,863$765,748 and $716,686,$726,521, respectively, expiring at various times from years ending 2020 through 2027.2028. In addition, we havehad net operating loss carryforwards for Canadian tax purposes of $60,846$56,161 expiring periodically between 2011 through 2027. We also havehad net operating loss carryforwards for United Kingdom tax purposes of $27,059$33,409 with no expiration date.

Under Section 382 of the Internal Revenue Code, if a corporation undergoes an “ownership change” (generally defined as a greater than 50% change (by value) in its equity ownership over a three-year period), the corporation’s ability to use its pre-change of control net operating loss carry forward and other pre-change tax attributes against its post-change income may be limited. The Section 382 limitation is applied annually so as to limit the use of our pre-change net operating loss carryforwards to an amount that generally equals the value of our stock immediately before the ownership change multipliedbymultiplied by a designated federal long-term tax-exempt rate. In addition, we may be able to increase the base Section 382 limitation amount during the first five years following the ownership change to the extent it realizes built-in gains during that time period. A built-in gain generally is gain or income attributable to an asset that was held at the date of the ownership change and that had a fair market value in excess of the tax basis at the date of the ownership change. Section 382 provides that any unused Section 382 limitation amount can be carried forward and aggregated withaggregatedwith the following year’s available net operating losses. Due to the cumulative impact of our equity issuances over the past three years,year period ended April 2005, a change of ownership occurred upon the issuance of our previously outstanding Series E Preferred Stock at the end of April 2005. As a result, $171,147 of the total U.SU.S. net operating losses will be subject to an annual base limitation of $39,374. As noted above, we believe we may be able to increase the base Section 382 limitation for built-in gains during the first five years following the ownership change.

F- 19


VONAGE HOLDINGS CORP.

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS—(Continued)

(In thousands, except per share amounts)

We participated in the State of New Jersey’s corporation business tax benefit certificate transfer program, which allows certain high technology and biotechnology companies to transfer unused New Jersey net operating loss carryovers to other New Jersey corporation business taxpayers. During 2003 and 2004, we submitted an application to the New Jersey Economic Development Authority, or EDA, to participate in the program and the application was approved. The EDA then issued a certificate certifying our eligibility to participate in the program. The program requires that a purchaser pay at least 75% of the amount of the surrendered tax benefit. In tax years 2005,2008, 2007 and 2006, and 2007, we sold approximately, $5,101,$10,051, $8,488 and $6,493, and 8,488, respectively, of our New Jersey state net operating loss carryforwards for a recognized benefit of approximately $390$605 in 2005,2008, $649 in 2007 and $496 in 2006 and $649 in 2007.2006. Collectively, all transactions represent approximately 85% of the surrendered tax benefit each year and have been recognized in the year received.

F- 16

VONAGE ANNUAL REPORT 2008


VONAGE HOLDINGS CORP.

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS—(Continued)

(In thousands, except per share amounts)

Note 7.Long-Term Debt

A schedule of long-term debt at December 31, 2008 and 2007 is as follows:

    December 31,
    2008  2007

5% Previous Convertible Notes—due 2010

  $  $253,320

16% First Lien Senior Facility—due 2013, net of discount

   104,459   

20% Second Lien Senior Facility—due 2015, net of discount

   69,708   

20% Third Lien Convertible Notes—due 2015

   18,580   

At December 31, 2008, future payments under long-term debt obligations over each of the next five years and thereafter are as follows:

    First Lien
Senior
Facility
  Second Lien
Senior
Facility
  Third Lien
Convertible
Notes

2009

  $1,303  $  $

2010

   1,303      

2011

   4,235      

2012

   13,030      

2013

   110,103   1,800   

Thereafter

      70,200   18,000

Minimum future payments of principal

   129,974   72,000   18,000

Plus accreted interest

      2,320   580

Less unamortized discount

   24,212   4,612    

Current portion

   1,303      

Long-term portion

  $104,459  $69,708  $18,580
 

December 2005 and January 2006 Convertible Notes Financing

In December 2005 and January 2006, we issued $249,919 aggregate principal amount of convertible notesPrevious Convertible Notes due December 1, 2010 (the “Notes”).2010. We used the proceeds from the offering of the Previous Convertible Notes for working capital and other general corporate purposes (including the funding of our operating losses).

Since the holders maywere able to require us to repurchase all or any portion of the Previous Convertible Notes on December 16, 2008 at a price in cash equal to 100% of the principal amount of the Notesprevious convertible notes plus any accrued and unpaid interest and late charges, the Previous Convertible Notes have beenwere classified as a current liability on the December 31, 2007 balance sheet. We and

At our financial advisor have engaged in preliminary discussion with certain holders of our convertible notes. In those discussions,option, we have explored the possibility of a transaction in which holders would agreewere able to forego the right to “put” the convertible notes in December 2008. As an inducement for holders to participate in such a transaction, we may agree to make certain modifications to the terms of the convertible notes adverse to us, although we have not offered to engage in such a transaction and the holders have not agreed to such a transaction. There can be no assurance that we will be successful in these efforts.

We may, at our option, pay interest on the Notesprevious convertible notes in cash or in kind. If we paid in cash, interest will accrueaccrued at a rate of 5% per annum and bewas payable quarterly in arrears. If we paid in kind, the interest will accrueaccrued at aratea rate of 7% per annum and bewas payable quarterly in arrears. Interest paid in kind will increase the principal amount outstanding and will thereafter accrue interest during each period. The first interest payment was madepaymentmade on March 1, 2006. We elected to pay this interest2006 was paid in kind in the amount of $3,645. All subsequent interest payments of approximately $3,100 were paid in cash.

Upon an event of default, the interest rate will be the greater of the interest rate then in effect or 15% per annum. If interest on the Notes is not paid in full on any interest payment date, the principal amount of the Notes will be increased for subsequent interest accrual periods by an amount that reflects the accretion of the unpaid interest at an annual rate equal to the interest rate then in effect plus 2%, calculated on a quarterly basis, from, and including, the first day of the relevant interest accrual period.

We have had the right to redeem any or all of the Notes at any time since June 16, 2007, provided that, among other things, the Common Stock has traded at a price greater than 150% of the then applicable conversion price of the Notes for 20 consecutive trading days. The Notes are redeemable at a price equal to 100% of the principal amount plus accrued and unpaid interest and any late charges, plus the aggregate net present value of the remaining scheduled interest payments through December 16, 2008, if any, calculated as provided in the Notes.

We also may redeem any or all of the Notes at any time after December 16, 2008 at a price equal to 100% of the principal amount plus accrued and unpaid interest and any late charges, subject to certain conditions, which are as follows:

(a)

on each of the 30 trading days ending with the redemption date, there is either (1) an effective registration statement and there shall have been no applicable blackout periods or (2) all shares issuable upon conversion of the Notes shall be eligible for sale without restriction under Rule 144(k);

(b)

on each of the 30 trading days ending with the redemption date, there has been no:

>

Public announcement of a specified fundamental transaction (e.g., merger, consolidation or sale of substantially all of the assets, etc.) which has not been terminated or consummated or

>

Event of Default (as defined in the Notes);

(c)

we are in material compliance with and have not breached any specified transaction document in connection with the Notes.

Following a change of control (as defined in the Notes) the holders of the Notes may require us to redeem the Notes at a price equal to 100% of the principal amount plus accrued and unpaid interest

F- 20

VONAGE ANNUAL REPORT 2007


VONAGE HOLDINGS CORP.

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS—(Continued)

(In thousands, except per share amounts)

and late charges. In addition, upon conversions in connection with certain transactions, including certain changes of control, holders of the Notes will be entitled to receive a make-whole premium as calculated in the Notes.

The Notes may, at the option of the holder, be converted into shares of Common Stock at any time. Upon the completion of our IPO in May 2006, the conversion price was fixed at $14.22, subject to certain anti-dilution adjustments.

Following an event of default, the Notes will become due and payable, either automatically or upon declaration by holders of more than 25% of the aggregate principal amount of the Notes.

We evaluateevaluated the provisions of the Previous Convertible Notes periodically to determine whether any of the provisions would be considered embedded derivatives that would require bifurcation under Statement of Financial Accounting Standards No. 133, (“Accounting for Derivative Instruments and Hedging Activities”) (“SFAS No. 133”). Because the shares of Common Stock underlying the Previous Convertible Notes had not been registered for resale at the time of issuance, they were not readily convertible to cash. Thus, the conversion option did not meet the net settlement requirement of SFAS No. 133 and would not be considered a derivative if freestanding. Accordingly, the Previous Convertible Notes did not contain an embedded conversion feature that must be bifurcated. In November 2006, the underlying shares of Common Stock were registered, which satisfied the net settlement required under SFAS No. 133. However, in accordance with FSP EITF 00-19-2, which we adopted on October 1, 2006, contingently payable registration payment arrangements are no longer considered part of the related financial instruments and are only recognized when payment is probable and the amount is reasonably

F- 17


VONAGE HOLDINGS CORP.

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS—(Continued)

(In thousands, except per share amounts)

estimable. We evaluated the registration payment arrangement in the Previous Convertible Notes in accordance with SFAS No. 5 and concluded that the likelihood of having to make a registration payment was not probable. As such, no amounts have been recorded in the financial statements with respect to the registration payment arrangement. We identified certain other embedded derivatives and concluded their value was de minimis.

Since the Previous Convertible Notes issued in December 2005 and January 2006 did not contain an embedded conversion feature that required bifurcation, we evaluated the conversion feature to determine if it was a beneficial conversion feature under EITF 98-5 and 00-27. The conversion price equaled the fair value of the underlying Common Stock. As such, there was no beneficial conversion feature for those issuances. For the Previous Convertible Notes issued on March 1, 2006 for the payment of interest in kind, the fair market value of the underlyingCommonunderlying Common Stock exceeded the conversion price. Accordingly, in March 2006 we recorded the intrinsic value of the beneficial conversion feature on 256 shares in the amount of $214 as a discount to the Previous Convertible Notes with an offsetting amount increasing additional paid-in-capital. This beneficial conversion feature will bewas amortized to interest expense over the remaining life of the Previous Convertible Notes on our consolidated statement of operations using the effective interest method. The amortization for the year ended December 31, 2008, 2007 and 2006 was $108, $42 and $32, respectively. The unamortized portion of $32 at the time the Previous Convertible Notes were repaid was included in loss on early extinguishment of notes in our consolidated statement of operations for 2008.

November 2008 Financing

On October 19, 2008, we entered into definitive agreements (collectively, the “Credit Documentation”) for a financing consisting of (i) a $130,300 senior secured first lien credit facility (the “First Lien Senior Facility”), (ii) a $72,000 senior secured second lien credit facility (the “Second Lien Senior Facility”) and (iii) the sale of $18,000 of our 20% senior secured third lien notes due 2015 (the “Convertible Notes” and, together with the First Lien Senior Facility and the Second Lien Senior Facility, the “Financing”). The funding for this transaction was completed on November 3, 2008.

The co-borrowers under the Financing are Vonage Holdings Corp. and Vonage America Inc., its wholly owned subsidiary. Obligations under the Financing are guaranteed, fully and unconditionally, by our other U.S. subsidiaries (together with the borrowers, the “Credit Parties”), and may in the future be guaranteed by Vonage Limited, a United Kingdom subsidiary of Vonage Holdings Corp.

The lenders under the First Lien Senior Facility and the Second Lien Senior Facility and the purchasers of the Convertible Notes were Silver Point Finance, LLC (“Silver Point”), certain of its affiliates, other third parties and affiliates of the Company.

We used the net proceeds of the Financing of $213,133 ($220,300 principal amount less original issue discount of $7,167) plus $40,327 of cash on hand, to repurchase $253,460 of our Previous Convertible Notes in a tender offer that expired on November 3, 2008. For holders of the new debt who were also holders of the Previous Convertible Notes, we recorded a loss on early extinguishment of notes of $30,570 on $174,263 of the repurchase in accordance with EITF 96-19 “Debtor’s Accounting for a Modification or Exchange of Debt Instruments”. For this $174,263 of the Financing, the First Lien Senior Facility, Second Lien Senior Facility and Convertible Notes were recorded at fair market value of $183,935 with $85,184 allocated to the First Lien Senior Facility, $54,620 allocated to the Second Lien Senior Facility and $44,131 allocated to the Convertible Notes. The excess of the fair market value of the Financing over the Previous Convertible Notes of $9,672, plus $20,452 in fees paid to the holders of the Previous Convertible Notes, $414 of unamortized debt related costs on the Previous Convertible Notes and $32 of unamortized beneficial conversion related to the Previous Convertible Notes comprised the $30,570.

For the remaining $46,037 of the Financing, since many of the purchasers purchased more than one component of the Financing, we allocated the net proceeds of $44,543 (reflects reduction of $1,494 for the portion of $7,167 discount attributed to $46,037) to the First Lien Senior Facility, Second Lien Senior Facility and Convertible Notes based upon their relative fair values with $20,138 allocated to the First Lien Senior Facility, $12,652 allocated to the Second Lien Senior Facility and $11,753 allocated to the Convertible Notes.

For the First Lien Senior Facility, an aggregate value of $105,322 or a discount of $24,978 was recorded. This discount will be amortized to interest expense over the life of the loan using the effective interest method. The amortization for the year ended December 31, 2008 was $766.

For the Second Lien Senior Facility, an aggregate value of $67,273 or a discount of $4,727 was recorded. This discount will be amortized to interest expense over the life of the loan using the effective interest method. The amortization for the year ended December 31, 2008 was $116.

For the Convertible Notes, an aggregate value of $55,884 or a premium of $37,884 was recorded. Given the magnitude of the premium, this amount was recorded as additional-paid-in capital as prescribed in APB Opinion No. 14 “Accounting for Convertible Debt and Debt Issued with Stock Purchase Warrants”.

The following descriptions summarize the material terms of the Financing as provided in the Credit Documentation.

First Lien Senior Facility

The loans under the First Lien Senior Facility will mature in October 2013. Principal amounts under the First Lien Senior Facility are repayable in quarterly installments of $326 for each quarter ending December 31, 2008 through

F- 18

VONAGE ANNUAL REPORT 2008


VONAGE HOLDINGS CORP.

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS—(Continued)

(In thousands, except per share amounts)

September 30, 2011 and $3,258 for each quarter ending December 31, 2011 through September 30, 2013, with the balance due in October 2013.

Amounts under the First Lien Senior Facility, at our option, bear interest at:

>

the greater of 4.00% and LIBOR plus, in either case, 12.00%, payable on the last day of each relevant interest period or, if the interest period is longer than three months, each day that is three months after the first day of the interest period and the last day of such interest period, or

>

the greater of 6.75% and the higher of (i) the rate quoted in The Wall Street Journal, Money Rates Section as the Prime Rate as in effect from time to time and (ii) the federal funds effective rate from time to time plus 0.50% plus, in either case, 11.00%, payable on the last day of each month in arrears.

Certain events could trigger prepayment obligations under the First Lien Senior Facility. If we have more than $75,000 of specified unrestricted cash in any quarter after January 1, 2009, we may be obligated to prepay without premium certain amounts. To the extent we obtain proceeds from asset sales, insurance/condemnation recoveries or extraordinary receipts, certain prepayments may be required that will be subject to a premium of 8% in year 1, 7% in year 2, 6% in year 3, 5% in year 4 and 3% in the first 9 months of year 5 and no premium thereafter. In addition, any voluntary prepayments or any mandatory prepayments that may be required from proceeds of debt and equity issuances will be subject to a make-whole during the first three years, and thereafter a premium of 5% in year 4 and 3% in the first 9 months of year 5, with the First Lien Senior Facility callable at par thereafter.

Second Lien Senior Facility

The loans under the Second Lien Senior Facility will mature in October 2015. Principal amounts under the Second Lien Senior Facility will be repayable in quarterly installments of $1,800 commencing the later of: (i) the last day of the fiscal quarter after payment-in-full of amounts under the First Lien Senior Facility and (ii) December 31, 2012, with the balance due in October 2015. Amounts under the Second Lien Senior Facility bear interest at 20% payable quarterly in arrears and payable in kind, or PIK, beginning December 31, 2008 until the third anniversary of the effective date and thereafter 20% payable quarterly in arrears in cash. If the First Lien Senior Facility has not been refinanced in full by the third anniversary of the effective date, then until such refinancing has occurred 70% of the interest due will be payable in cash with the balance payable in PIK.

After payment-in-full of amounts under the First Lien Senior Facility or in the event mandatory payments are waived by lenders under the First Lien Senior Facility, the Second Lien Senior Facility will be subject to prepayment obligations and premiums consistent with those for the First Lien Senior Facility. Voluntary prepayments for the Second Lien Senior Facility may be made at any time subject to a make-whole.

Third Lien Convertible Notes

The Convertible Notes will mature in October 2015. Subject to conversion, repayment or repurchase of the Convertible Notes, amounts under the Convertible Notes bear interest at 20% that accrues and compounds quarterly until October 30, 2011 at which time such accrued interest may be paid in cash. Any accrued interest not paid in cash on such date will continue to bear interest at 20% that accrues and compounds quarterly and is payable in cash on the maturity date of the Convertible Notes. After October 30, 2011, principal on Convertible Notes will bear interest at 20% payable quarterly in arrears in cash. However, if the First Lien Senior Facility has not been refinanced in full by October 31, 2011, then until such refinancing occurs, the cash interest will be capped at 14% with the balance of 6% accruing and compounding interest quarterly at 20%, to be paid in cash on the maturity date of the Convertible Notes.

Subject to specific limitations and the right of holders to convert prior to such time, we may cause the automatic conversion of the Convertible Notes into common stock on or after the third anniversary of the issue date. The amount of Convertible Notes that will be subject to our automatic conversion right will depend on our stock price: (i) if a 30-day volume-weighted average price of our common stock is greater than $3.00 per share, then not less than $12,000 principal amount of the Convertible Notes must remain outstanding after the conversion, (ii) if a 30-day volume-weighted average price of our common stock is greater than $4.50 per share, then not less than $6,000 principal amount of the Convertible Notes must remain outstanding after the conversion and (iii) if a 30-day volume-weighted average price of our common stock is greater than $6.00 per share, then we may cause the mandatory conversion of up to all of the then-outstanding Convertible Notes.

Subject to customary anti-dilution adjustments (including triggers upon the issuance of common stock below the market price of the common stock or the conversion price of the Convertible Notes), the Convertible Notes will be convertible into shares of our common stock at a rate equal to 3,448.2759 shares for each $1,000 principal amount of Convertible Notes, or approximately $0.29 per share. A permanent increase in the conversion rate, resulting in the issuance of additional shares, may occur if a fundamental change occurs.

The issuance and sale of the Convertible Notes was not registered under the Securities Act of 1933, and the Convertible Notes may not be offered or sold in the United States absent registration or an applicable exemption from registration requirements. Under a registration rights agreement, we filed a shelf registration statement with the Securities and Exchange Commission covering resale of the shares of common stock issuable upon conversion of the convertible notes and any shares of common stock held by Silver Point and its affiliates that was declared effective on December 19, 2008.

We evaluated the provisions of the Convertible Notes and determined some of the provisions would be considered embedded derivatives that might require bifurcation under

F- 19


VONAGE HOLDINGS CORP.

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS—(Continued)

(In thousands, except per share amounts)

SFAS No. 133; however, in the context of EITF 00-19 these provisions would be considered equity if freestanding and thus not require bifurcation.

Security

Amounts borrowed under the Financing are secured by substantially all of the assets of the Credit Parties. The collateral secures the First Lien Senior Facility on a first lien basis, the Second Lien Senior Facility on a second lien basis and the Convertible Notes on a third lien basis, subject to an intercreditor agreement.

Commencing October 1, 2009, all specified unrestricted cash above $30,000, subject to certain adjustments, will be swept into a concentration account (the “Concentration Account”), and until the balance in the Concentration Account is at least equal to $30,000, we may not access or make any withdrawals from the Concentration Account. Thereafter, with limited exceptions, we will have the right to withdraw funds from the Concentration Account in excess of $30,000.

Other Terms and Conditions of the Financing

The Credit Documentation includes customary representations and warranties of the Credit Parties. In addition, Credit Documentation for the Financing contains affirmative and negative covenants that affect, and in many respects may significantly limit or prohibit, among other things, the Credit Parties’ ability to incur, prepay, refinance or modify indebtedness; enter into acquisitions, investments, sales, mergers, consolidations, liquidations and dissolutions; invest in foreign subsidiaries, repurchase and redeem stock; modify material contracts; engage in transactions with affiliates and 5% stockholders; change lines of business; and make marketing expenditures under contracts with a duration in excess of one year that exceed (i) $95,000 until December 31, 2009 and (ii) for each quarter thereafter, an amount equal to 20% of consolidated pre-marketing operating income for the four quarters immediately preceding such quarter. Board approval must be obtained for any long-term commitment or series of related long-term commitments that would result in aggregate marketing expenditures by any of the Credit Parties of more than $25,000 during the term of the Financing. In addition, we must comply with certain financial covenants, which include a total leverage ratio, senior lien leverage ratios, minimum consolidated adjusted EBITDA, a fixed charge coverage ratio, maximum consolidated capital expenditures, minimum consolidated liquidity and minimum consolidated pre-marketing operating income. As of December 31, 2008, we were in compliance with all covenants, including financial covenants, under the Credit Documentation.

The Credit Documentation contains events of default that may permit acceleration of the debt under the Credit Documentation and a default interest rate of 3% above the interest rate which would otherwise be applicable. If an event of default has occurred, and the debt under theFinancing becomes due and payable as a result, such payment will be subject to a make-whole (or the prepayment premium, if applicable to the First Lien Senior Facility in years 4 and 5) and, in the case of the Convertible Notes, liquidated damages payable in the form of shares of common stock for any loss of the option to convert in whole or in part. Conversion rights will continue to exist while the Convertible Notes are outstanding notwithstanding acceleration or maturity, including as a result of a voluntary or involuntary bankruptcy.

Silver Point is entitled to customary board observation rights so long as it beneficially owns at least $4,000 of Convertible Notes or the equivalent number of shares of common stock of the Company based on the applicable conversion rate for the Convertible Notes then in effect. The written approval of Silver Point, as administrative agent, which may not be unreasonably withheld, is required for the Company to complete certain legal settlements.

Note 8. Common Stock

Stock Split

In May 2006, our board of directors approved a 1-for-2.8 reverse stock split of our common stock, which was effected on May 18, 2006. All share and per share amounts contained in our financial statements have been retroactively adjusted to reflect the reverse stock split.

Initial Public Offering

On February 8, 2006, we filed a Registration Statement on Form S-1 (File No. 333-131659) (“Registration Statement”) with the Securities and Exchange Commission (“SEC”) relating to our IPO. The Registration Statement was declared effective by the SEC on May 23, 2006. The managing underwriters for our IPO were Citigroup Global Markets Inc., Deutsche Bank Securities Inc., UBS Investment Bank LLC, Bear Stearns & Co. Inc., Piper Jaffray & Co. and Thomas Weisel Partners LLC (“Underwriters”). In May 2006, we sold 31,250 shares of common stock in our IPO at a price to the public of $17.00 per share for an aggregate offering price of $531,250. In connection with the offering, we paid $31,875 in underwriting discounts and commissions and incurred $8,231 of other offering expenses, which includes $1,896 of costs incurred in 2005. After deducting the underwriting discounts and commissions and the other offering expenses, our net proceeds from the offering were $491,144.

Directed Share Program

In connection with our IPO, we requested that our underwriters reserve 4,219 shares for our customers to purchase at the initial public offering price of $17.00 per share through the Vonage Customer Directed Share Program (“DSP”). In connection with our IPO, we also entered into an Underwriting Agreement, dated May 23, 2006, pursuant to which

F- 21


VONAGE HOLDINGS CORP.

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS—(Continued)

(In thousands, except per share amounts)

we agreed to indemnify the Underwriters for any losses caused by the failure of any participant in the DSP to pay for and accept delivery of the shares that had

F- 20

VONAGE ANNUAL REPORT 2008


VONAGE HOLDINGS CORP.

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS—(Continued)

(In thousands, except per share amounts)

been allocated to such participant in connection with our IPO. In the weeks following the IPO, certain participants in the DSP that had been allocated shares failed to pay for and accept delivery of such shares. As a result of this failure and as part of the indemnification obligations, we acquired from the Underwriters or their affiliates 1,056 shares of our common stock which had an aggregate fair market value of $11,723. These shares were recorded as treasury stock on the consolidated balance sheet using the cost method. We do not anticipate making any further purchases of securities pursuant to our indemnification obligations under the Underwriting Agreement. Because we are pursuing the collection of monies owed from the DSP participants who failed to pay for their shares, we recorded a stock subscription receivable of $6,110 representing the difference between the aggregate IPO price value of the unpaid DSP shares and the $11,723 we paid for these shares. As of December 31, 2008, the stock subscription receivable balance was $5,195.

In the second half of 2006, we reimbursed $6,110 of the indemnification obligation due to the Underwriters in accordance with the Underwriting Agreement. Through December 31, 2007,2008, we also received $853$915 in payments from certain participants in the DSP that had been allocated shares and failed to pay for such shares. Along with our outside legal counsel, we are currently seeking to collect the remaining uncollected balances from DSP participants through the Financial Industry Regulatory Authority dispute resolution process.

Common Stock WarrantWarrants

On April 17, 2002, Vonage’s principal stockholder and Chairman received a warrant to purchase 514 shares of Common Stock at an exercise price of$0.70of $0.70 per share and expirethat expires on October 1, 2008June 20, 2012 in connection with a loan to us. This loan was subsequently converted into Series A Preferred Stock.

In connection with $20,000 of notes payable from our principal stockholder and Chairman in 2003, we issued a warrant to purchase Series A-2 preferred stock, which automatically converted into the right to purchase 2,571 of common stock upon our IPO with an exercise price of $1.40 per share that areis included in our consolidated balance sheet under additional paid-in capital. These warrants expireThis warrant expired on June 20, 2012.October 1, 2008.

Note 9. Employee Benefit Plans

Stock-BasedShare-Based Compensation

On January 1, 2006, we adopted SFAS 123(R), which requires recognition of compensation expenseOur stock option program is a long-term retention program that is intended to attract, retain and provide incentives for all stock-based awards made totalented employees, in our consolidated financial statements. Prior to the adoption of SFAS 123(R), we accounted for stock-based awards to employeesofficers and directors, usingand to align stockholder and employee interests. Currently, we grant options from our 2006 Incentive Plan. Our 2001 Stock Incentive Plan was terminated by our board of directors in 2008. As such, share-based awards are no longer granted under the intrinsic value method in accordance with APB 25 as allowed under SFAS 123.2001 Stock Incentive Plan. Under the intrinsic value method, no stock-based compensation expense for employee stock options had been recognized in our results of operations in prior periods, unless the exercise price of the stock options2006 Incentive Plan, share-based awards can be granted to all employees, including executive officers, outside consultants and directors was less thannon-employee directors. Vesting periods for share-based awards for employees are generally four years under both plans. Awards granted under each plan expire in five or 10 years from the fair market value of the underlying stock at theeffective date of grant. In accordance with the modified prospective transition method that we used in adopting SFAS 123(R), our consolidated financial statements prior to fiscal year 2006 have not been restated to reflect, and do not include, the possible impact of SFAS 123(R).

 

The fair value for these options was estimated at the date of grant using a Black-Scholes option-pricing model. The assumptions used to value options are as follows:

 

  For the Years Ended December 31, 
  2007 2006 2005   2008   2007   2006 

Risk-free interest rate

  3.27-5.04% 4.55-5.10% 4.36%  1.24-3.23%  3.27-5.04%  4.55-5.10%

Expected stock price volatility

  39.4-48.61% 50.18-52.50% 0.00%  66.29-86.83%  39.4-48.61%  50.18-52.50%

Dividend yield

  0.00% 0.00% 0.00%  0.00%  0.00%  0.00%

Expected life (in years)

  3.75-6.90  7.70-8.90  8.83   3.75-6.25   3.75-6.90   7.70-8.90 

 

F- 22

F- 21

VONAGE ANNUAL REPORT 2007


VONAGE HOLDINGS CORP.

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS—(Continued)

(In thousands, except per share amounts)

 

Beginning January 1, 2006, we estimated the volatility of our stock using historical volatility of comparable public companies in accordance with guidance in SFAS 123(R) and Staff Accounting Bulletin No. 107 (“SAB 107”). For 2006 and 2007, we used the volatility of comparable companies, since we had a short historical volatility. Beginning in the first quarter of 2008, we plan to useused the historical volatility of our common stock to measure expected volatility for future option grants. Prior to the adoption of FAS 123(R), we used 0% expected volatility while we were a private company.

The risk-free interest rate assumption is based upon observed interest rates appropriate for the term of our employee stock options. The expected term of employee stock options represents the weighted-average period that the stock options are expected to remain outstanding, which we derive based on our historical settlement experience.

SFAS No.123(R)No. 123(R) requires all share-based payments to employees, including stock awards, to be recognized as expenses in the issuer’s financial statements based on the fair values of those payments, reduced as appropriate based on any estimated forfeitures. Share-based compensation expense recognized during a period is based on the value of the portion of share-based payment awards that is ultimately expected to vest during the period. However, SFAS No.123(R)No. 123(R) requires that compensation cost recognized at any date must be at least equal to the amount attributable to awards that are vested at that date.

2001 Stock Incentive Plan

In February 2001, we adopted the 2001 Stock Incentive Plan, which is an amendment and restatement of the 2000 Stock Incentive Plan of MIN-X.COM, INC. The 2001 Stock Incentive Plan provides for the granting of options or restricted stock awards to our officers, directors and employees. The objectives of the 2001 Stock Incentive Plan include attracting and retaining personnel, providing for additional performance incentives, and promoting our success by providing employees the opportunity to acquire stock. During 2005, the number of shares authorized for issuance pursuant to options or restricted stock awards was increased from 7,503 to 28,286. In management’s opinion, all stock options were granted with an exercise price at or above the fair market value of our common stock at the date of grant with the exception of a grant in 2005 for 125 shares. Initially, we recorded deferred compensation in 2005 related to this option grant. On January 1, 2006, we reversed the remaining deferred compensation balance in accordance with SFAS123(R)withSFAS 123(R). StockThere weren’t any options generally vest over a four-year period and expire ten years after the grant date. At December 31, 2007, 14,704 options were available for future grant under the 2001 Stock Incentive Plan. However, upon the closing of our IPO in 2006,Plan since our board of directors limitedterminated the total amount of stock options and other equity-based awards that may be granted to 2,000 shares of which 1,558 shares are currently available.plan in 2008.

2006 Incentive Plan

In May 2006 we adopted the 2006 Incentive Plan. The 2006 Incentive Plan permits the grant of stock options, restricted stock, restricted stock units, stock appreciation rights, performance stock, performance units, annual awards and other awards based on, or related to, shares of our common stock. Options awarded under our 2006 Incentive Plan may be nonstatutory stock options or may qualify as incentive stock options under Section 422 of the Internal Revenue Code of 1986, as amended. Our 2006 Incentive Plan contains various limits with respect to the types of awards, as follows:

>

 

a maximum of 20,000 shares may be issued under the plan pursuant to incentive stock options;

>

 

a maximum of 10,000 shares may be issued pursuant to options and stock appreciation rights granted to any participant in a calendar year;

>

 

a maximum of $5,000 may be paid pursuant to annual awards granted to any participant in a calendar year; and

>

 

a maximum of $10,000 may be paid (in the case of awards denominated in cash) and a maximum of 10,000 shares may be issued (in the case of awards denominated in shares) pursuant to awards, other than options, stock appreciation rights or annual awards, granted to any participant in a calendar year.

The maximum number of shares of our common stock that are authorized for issuance under our 2006 Incentive Plan will beis determined under a formula set forth in the plan, and willis equal to approximately 17.65% of the number of shares that are issued and outstanding from time to time, less the number of shares that are available for issuance under our 2001 Stock Incentive Plan. Following termination of our 2001 Stock Incentive Plan, the number of remaining shares available for issuance under our 2001 Stock Incentive Plan, or that becomes available for issuance upon expiration or cancellation, without payment or settlement, of awards under our 2001 Stock Incentive Plan, also will become available for issuance under our 2006 Incentive Plan.time. Shares issued under the plan may be

F- 23


VONAGE HOLDINGS CORP.

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS—(Continued)

(In thousands, except per share amounts)

authorized and unissued shares or may be issued shares that we have reacquired. Shares covered by awards that are forfeited, cancelled or otherwise expire without having been exercised or settled, or that are settled by cash or other non-share consideration, will become available for issuance pursuant to a new award. Shares that are tendered or withheld to pay the exercise price of an award or to satisfy taxwithholdingtax withholding obligations will not be available for issuance pursuant to new awards. Prior to 2007, stock options vested over a four-year period and expired ten years after the grant date. In March 2007, the expiration period for new options granted was reduced to 5 years. At December 31, 2007, 3,6282008, 4,903 shares were available for future grant under the 2006 Stock Incentive Plan.

F- 22

VONAGE ANNUAL REPORT 2008


VONAGE HOLDINGS CORP.

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS—(Continued)

(In thousands, except per share amounts)

 

The following table summarizes the activity under both of our Stock Incentive Plans:

 

(Shares and Intrinsic Value in
Thousands)

  Number
of Shares
 Range of
Exercise
Prices
  Weighted
Average
Exercise
Price
  Weighted
Average
Remaining
Contractual
Term in
Years
  Aggregate
Intrinsic
Value
  Weighted
Average
Grant Date
Fair Value
  Number
of Shares
 Range of
Exercise
Prices
  Weighted
Average
Exercise
Price
  Weighted
Average
Remaining
Contractual
Term in
Years
  Aggregate
Intrinsic
Value
  Weighted
Average
Grant Date
Fair Value

Awards outstanding at December 31, 2004

  5,887  $0.70 - $35.00  $1.85         

Granted

  8,331  $7.42 - $14.22  $8.74         

Exercised

  (37)             

Canceled

  (809)             

Awards outstanding at December 31, 2005

  13,372  $0.70 - $35.00  $5.88           13,372  $0.70 - $35.00  $5.88         

Granted

  7,547  $0.00 - $18.00  $9.70        $7.89  7,547  $0.00 - $18.00  $9.70        $7.89

Exercised

  (339) $0.00 - $7.42  $1.27     $2,529  $0.55  (339)  $0.00 - $7.42  $1.27     $2,529  $0.55

Canceled

  (1,664) $0.00 - $35.00  $8.54        $4.20  (1,664) $0.00 - $35.00  $8.54        $4.20

Awards outstanding at December 31, 2006

  18,916  $0.00 - $35.00  $7.25  7.7     $4.09  18,916  $0.00 - $35.00  $7.25  7.7     $4.09

Granted

  10,999  $0.00 - $6.94  $2.53        $2.01  10,999   $0.00 - $6.94  $2.53        $2.01

Exercised

  (1,034) $0.00 - $1.76  $0.79     $2,442  $2.48  (1,034)  $0.00 - $1.76  $0.79     $2,442  $2.48

Canceled

  (7,520) $0.00 - $35.00  $6.15        $4.46  (7,520) $0.00 - $35.00  $6.15        $4.46

Awards outstanding at December 31, 2007

  21,361  $0.00 - $35.00  $5.53  5.6  $10,244  $2.97  21,361  $0.00 - $35.00  $5.53  5.6  $10,244  $2.97

Shares exercisable at December 31, 2007

  8,802  $0.70 - $35.00  $6.90  5.9  $2,364  $2.93

Unvested shares at December 31, 2006

  12,668  $0.00 - $18.00  $8.03  7.9  $21,562  $5.01

Granted

  16,875   $0.00 - $2.21  $1.45        $1.05

Exercised

  (832)  $0.00 - $1.76  $0.06     $1,102  $3.11

Canceled

  (5,072) $0.00 - $35.00  $5.07        $3.22

Awards outstanding at December 31, 2008

  32,332  $0.00 - $35.00  $3.61  6.5  $2,050  $1.93

Shares exercisable at December 31, 2008

  10,886  $0.00 - $35.00  $6.28  5.7  $  $2.56

Unvested shares at December 31, 2007

  12,559  $0.00 - $18.00  $4.56  5.4  $7,880  $3.00  12,559  $0.00 - $18.00  $4.56  5.4  $7,880  $3.00

Unvested shares at December 31, 2008

  21,446  $0.00 - $18.00  $2.26  6.9  $1,999  $1.61

The weighted average grant date fair value of options granted was $1.05, $2.01 and $7.89 for the years ended December 31, 2007 and 2006, respectively.

F- 24

VONAGE ANNUAL REPORT 2007


VONAGE HOLDINGS CORP.

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS—(Continued)

(In thousands, except per share amounts)

Restricted stock and restricted stock unit activity under our 2006 Incentive Plan was as follows:

(Shares in Thousands)

  Number
of Shares
  Weighted
Average
Grant Date
Fair Value
  Aggregate
Intrinsic
Value

Awards outstanding at December 31, 2005

          

Granted

  1,986  $6.50    

Exercised

  (7) $8.51  $49

Canceled

  (67) $6.49    

Awards outstanding at December 31, 2006

  1,912  $6.49    

Granted

  3,130  $2.40    

Exercised

  (364) $6.42  $847

Canceled

  (1,574) $4.68    

Awards outstanding at December 31, 2007

  3,104  $3.33  $7,139
 

The weighted average grant date fair value of restricted stock and restricted stock units granted was $2.40 and $6.50 during the year ended December 31,2008, 2007 and 2006, respectively.

Total share-based compensation expense recognized for the years ended December 31, 2008, 2007 and 2006 was $12,238, $7,542 and $26,980, respectively, which were recorded to selling, general and administrative expense in the consolidated statement of operations. As of December 31, 2007,2008, total unamortized stock-basedshare-based compensation was $16,295,$14,592, which is expected to be amortized over the remaining vesting period of each grant, up to the next 48 months. Compensation costs for all stock-basedshare-based awards are recognized using the ratable single-option approach on an accrual basis and are amortized using an accelerated amortization schedule. Restricted stock and restricted stock unit activity under our 2006 Incentive Plan was as follows:

(Shares in Thousands)

  Number
of Shares
  Weighted
Average
Grant Date
Fair Value
  Aggregate
Intrinsic
Value

Awards outstanding at December 31, 2005

          

Granted

  1,986  $6.50    

Exercised

  (7) $8.51  $49

Canceled

  (67) $6.49    

Awards outstanding at December 31, 2006

  1,912  $6.49    

Granted

  3,130  $2.40    

Exercised

  (364) $6.42  $847

Canceled

  (1,574) $4.68    

Awards outstanding at December 31, 2007

  3,104  $3.33  $7,139

Granted

  1,747  $1.91    

Exercised

  (786) $3.28  $1,059

Canceled

  (960) $2.92    

Awards outstanding at December 31, 2008

  3,105  $2.67  $2,050
 

F- 23


VONAGE HOLDINGS CORP.

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS—(Continued)

(In thousands, except per share amounts)

The weighted average grant date fair value of restricted stock and restricted stock units granted was $1.91, $2.40 and $6.50 during the year ended December 31, 2008 and 2007 and 2006, respectively.

Retirement Plan

In March 2001, we established a 401(k) Retirement Plan (the “Retirement Plan”) available to employees who meet the plan’s eligibility requirements. Participants may elect to contribute a percentage of their compensation to the Retirement Plan up to a statutory limit. We may make a contribution to the Retirement Plan in the form of a matching contribution. The employer matching contribution was 100% of each employee’s contributions not to exceed $6 in 2005, and was changed tois 50% of each employee’s contributions not to exceed $6 in 2006, 2007 and 2007.2008. Our expense related to the Retirement Plan was $1,307 $1,695 and $1,549 in 2008, 2007 and $709 in 2007, 2006, and 2005, respectively.

 

Note 10.Commitments and Contingencies

Capital Leases

Assets financed under capital lease agreements are included in property and equipment in the consolidated balanceconsolidatedbalance sheet and related depreciation and amortization expense is included in the consolidated statements of operations.

On March 24, 2005, we entered into a lease for our headquarters in Holmdel, New Jersey. We took possession of a portion of the office space at the inception of the lease, another portion on August 1, 2005 and took over the remainder of the office space in early 2006. The overall lease term is twelve (12) years and five (5) months. In connection with the lease, we issued a letter of credit which requires $7,000 of cash as collateral, which is classified as restricted cash. The gross amount of the building recorded under capital leases totaled $25,709 as of December 31, 20072008 and accumulated depreciation was approximately $4,455$6,654 as of December 31, 2007.2008.

Operating Leases

We have entered into various non-cancelable operating lease agreements for certain of our existing office and telecommunications co-location space in the U.S. and for international subsidiaries with original lease periods expiring between 20082009 and 2010. We are committed to pay a portion of the buildings’ operating expenses as determined under the agreements.

 

F- 25


VONAGE HOLDINGS CORP.

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS—(Continued)

(In thousands, except per share amounts)

At December 31, 2007,2008, future payments under capital leases and minimum payments under non-cancelable operating leases are as follows over each of the next five years and thereafter:

 

  December 31, 2007  December 31, 2008
  Capital
Leases
 Operating
Leases
  Capital
Leases
 Operating
Leases

2008

  $3,883  $5,177

2009

   3,960   2,592  $3,960  $3,774

2010

   4,038   646   4,038   620

2011

   4,118      4,118   

2012

   4,200      4,200   

2013

   4,284   

Thereafter

   20,726      16,442   

Total minimum payments required

   40,925  $8,415  $37,042  $4,394

Less amounts representing interest

   (17,690)    (14,843) 

Minimum future payments of principal

   23,235     22,199  

Current portion

   1,035     1,252  

Long-term portion

  $22,200    $20,947  

 

Rent expense was $1,143, $687 and $1,698$7,507 for 2008, $5,795 for 2007 2006 and 2005, respectively.$801 for 2006.

Stand-by Letters of Credit

We have stand-by letters of credit totaling $17,254$17,562 and $7,549,$17,254, as of December 31, 2008 and 2007, and 2006, respectively.

End-User Commitments

We are obligated to provide telephone services to our registered end-users. The costs related to the potential utilization of minutes sold are expensed as incurred. Our obligation to provide this service is dependent on the proper functioning of systems controlled by third-party service providers. We do not have a contractual service relationship with some of these providers.

F- 24

VONAGE ANNUAL REPORT 2008


VONAGE HOLDINGS CORP.

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS—(Continued)

(In thousands, except per share amounts)

Vendor Commitments

We have engaged several vendors to assist with local number portability, which allows customers to keep their existing phone number when switching to our service. We have committed to pay these vendors a minimum of $3,930$3,480 in 2008 and 2009 and $2,2802010, and $1,200 in 2010.

We have engaged several vendors to assist with provision of E-911 services. We have committed to pay these vendors up to $11,500 in 2008.2011.

We have engaged a vendor to assist with inbound sales inquiries. We have committed to pay this vendor $10,200 in 2008 and 2009 and $8,500 in 2010.

We have engaged a vendor to assist with customer support. We have committed to pay this vendor $3,800 in 2008.

We have committed to purchase communication devices from a fewseveral vendors. We have committed to these vendors $18,818 in 2008, $10,791$14,373 in 2009 and $571$5,134 in 2010.

We have engaged a credit card processor to process our billings. We have committed to pay this vendor a minimum of $3,700 each year through 2012.

We arehave engaged a vendor to provide broadband internet access service to our customers. We have committed to purchasing a minimum number of communication devicespay this vendor $650 in 2009, $1,917 in 2010 and $1,867 in 2011. We are attempting to maintain our current pricing structure. If we fail to meet these minimum purchase levels,renegotiate this contract with the purchase price of these devices will be increased. Historically, we have met these criteria to maintain the current pricing structure.

vendor. We have agreements with several vendors forengaged a vendor that enables a customers call to connect to the purchase of related media and sponsorship of certain sporting events with an estimated cost of $6,186public switched telephone network. We have committed to pay this vendor $60,000 in 2008.

F- 26

VONAGE ANNUAL REPORT 2007


VONAGE HOLDINGS CORP.

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS—(Continued)

(In thousands, except per share amounts)

2009.

Litigation

State Attorney General Proceedings.

>

On May 3, 2005, the Office of the Attorney General for the State of Connecticut filed a complaint against us, alleging that our advertising and provision of emergency calling service violated the Connecticut Unfair Trade Practices Act and certain state regulations. We answered the complaint on July 7, 2005 and denied its allegations. We have undertaken settlement discussions with the Connecticut Attorney General and have voluntarily provided information requested during the course of those discussions. The state sent Vonage a proposed settlement agreement focused on consumer disclosures relating to our 911 dialing services, and the parties have reached an agreement in principle to settle the litigation for $70. However, the documents memorializing the settlement have not been signed or filed with the Court. It is anticipated that the matter will be fully resolved shortly. If we are not successful in finalizing this settlement agreement, we intend to vigorously defend against the lawsuit.

>

On October 24, 2007, the Attorney General for the State of Washington advised Vonage in an informal letter that it is considering bringing an enforcement action against Vonage for alleged violations of Washington State’s Unfair Business Practices—Consumer Protection Act (“CPA”) related to Vonage’s cancellation and porting In 2008, Vonage learned that a group of twenty-eight states’ attorney generals had begun an investigation into certain of our business practices. Vonage responded by way of correspondences dated November 14, 2007 and December 21, 2007, the latter in response to an additional inquiry from the Attorney General. No formal action has been filed against Vonage at this time. We are unable to predict whether a formal action will be filed against us, to assess the likelihood of a favorable or unfavorable outcome in this event, or to estimate the amount of liability in the event of an unfavorable outcome.

>

On November 9, 2007, the Assistant Attorney General for the Wisconsin Department of Justice issued a request for documents related to our business, including our marketing efforts, local number portability (“LNP”) process, and cancellation practices. Vonage responded on January 8, 2008, with follow-up documentation on January 9, 2008. A meeting with the Asst. Attorney General took place on February 5, 2008 and Vonage agreed to provide additional information requested during the meeting. To date, the Wisconsin Attorney General has not filed a complaint against us or taken other formal action. We are unable to predict whether a formal action will be filed against us, to assess the likelihood of a favorable or unfavorable outcome in this matter, or to estimate the amount of liability in the event of an unfavorable outcome.

Patent Litigation.

>

Sprint. On October 4, 2005, a lawsuit was filed against us by Sprint Communications Company L.P. (“Sprint”) in the United States District Court for the District of Kansas. Sprint alleged that Vonage infringed seven patents in connection with providing VoIP services. On September 25, 2007, a jury found Vonage liable for having infringed the Sprint patents at issue. The jury awarded damages in the amount of $69,500, representing 5% of our revenue over the infringing period. On October 7, 2007, we entered into a Binding Memorandum of Understanding (the “MOU”) with Sprint pursuant to which we agreed to settle our ongoing patent dispute and agreed to enter into a licensing arrangement under Sprint’s “Voice over Packet” patent portfolio. Pursuant to the terms of the MOU, each party agreed not to assert infringement against the other party for any party’s current commercial business activities as of the date of the MOU or previously provided commercial business activities. We also agreed not to assert any other infringement action against Sprint unless Sprint first files a patent infringement claim against us for activities not licensed or not covered by the MOU. These covenants not to sue are non-transferable. The MOU provides that we shall pay Sprint the following:

>

$5,000 as a prepayment for telecommunications services to be purchased from Sprint by us over a two year period; and

>

$75,000 for a license for past and future use of Sprint’s patents.

The $5,000 prepayment for services has been recorded as a prepaid expense in the consolidated balance sheet in the fourth quarter of 2007 and will be expensed as we use the services. We have recorded $69,500, the amountreceived document requests from twenty-two of the jury award, as selling, general and administrative expense in the consolidated statements of operations for the three and nine months ended September 30, 2007.participating states. The remaining $5,500 has been recorded as an intangible asset in the consolidated balance sheet as of September 30, 2007 and is being amortized over the remaining life of the patents.

The MOU also providesrequests seek information that Sprint may, at its option, elect to accept the terms and conditions of our settlement with Verizon in lieu of the terms of the MOU (the “Election Provision”). The MOU provides, however, that Sprint shall not be entitledVonage previously produced to the financial termsWisconsin Attorney General as part of an investigation commenced in November 2007, which consisted of, among other things, sales and retention marketing scripting, advertising disclosures, and information related to our settlement with Verizon for any funds paidmoney back guarantee. The most recent requests also seek, among other things, information related to Verizon after the one-year period following the execution of the MOU,marketing and the Election Provision will not apply to the extent that there are objective material adverse changes that would negatively effect us (“Vonage Material Adverse Change”) in the legal

F- 27


VONAGE HOLDINGS CORP.

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS—(Continued)

(In thousands, except per share amounts)

situation in the Verizon matter. An example of a Vonage Material Adverse Change that is expressly set forth in the MOU is if the stay of the injunction is lifted that would prevent us from adding new customers. We did not make any additional payment to Sprint as a result of our settlement with Verizon.

>

Verizon. On June 12, 2006, a lawsuit was filed against us and our subsidiary Vonage America Inc., by Verizon Services Corp., Verizon Laboratories Inc., and Verizon Communications, Inc. (“Verizon”) in the United States District Court for the Eastern District of Virginia. Verizon alleged that we infringed seven patents in connection with providing VoIP services and sought injunctive relief, compensatory and treble damages and attorney’s fees. After trial on the merits, a jury returned a verdict finding that Vonage infringed three of the patents-in-suit. The jury rejected Verizon’s claim for willful infringement, treble damages, and attorney’s fees, and awarded compensatory damages in the amount of $58,000 through February 2007. The trial court subsequently indicated that it would award Verizon $1,578 in prejudgment interest on the $58,000 jury award. The trial court issued a permanent injunction with respect to the three patents the jury found to be infringed effective April 12, 2007. The trial court further granted a partial stay which permits us to continue to service existing customers pending appeal, subject to deposit into escrow of a 5.5% royalty on a quarterly basis. In addition, in April 2007, we posted a cash-collateralized $66,000 bond, which reflected the $58,000 jury award plus pre-and-post judgment interest and costs of $8,000, to stay execution of the monetary judgment pending appeal. In July 2007, we made an additional payment into escrow of $11,885 for the royalty for the second quarter of 2007.

On April 6, 2007, we filed an amended notice of appealbilling practices, as well as a motion for a full stay pending its appeal withearly termination fees. To date, none of the United States Court of Appeals for the Federal Circuit (“CAFC”). On September 26, 2007, the CAFC issued an opinion, affirming in part and reversing in part, the jury verdict. In particular, the CAFC reversed the jury verdict concerning infringement on the 880 patent. The CAFC vacated the $58,000 damage award, as well as the 5.5% royalty and remanded the case to the U.S. District Court for further proceedings. On October 10, 2007, weattorney generals have filed a motion forcomplaint against us or taken other formal action. We are unable to predict whether a review of the September 26th decision by the original three-judge panel or the full panel of the U.S. Court of Appeals for the Federal Circuit sittingen banc.

On October 25, 2007, we resolved our litigation and executed a settlement agreement with Verizon. The terms of the agreement required usformal action will be filed against us. We intend to make a payment to them for $120,000, which has beenrecordedfully cooperate in the consolidated financial statements as of September 30, 2007. We recorded $83,950 as a royalty expense included in cost of revenue and $3,424 as interest expense related to the Verizon patents, of which $51,345 and $1,170, respectively, were recorded in the year ended December 31, 2006. The remaining $32,626 has been recorded as selling, general and administrative expense in the consolidated statement of operations in 2007. We believe this treatment is appropriate as opposed to setting up an intangible asset and amortizing that asset over the remaining life of the patents because we have deployed work arounds with respect to the Verizon patents as supported by opinions of an expert and therefore are no longer using the Verizon patents.

On November 15, 2007, a federal appeals court turned down our petition for reconsideration of the jury verdict, triggering the settlement agreement that required us to pay Verizon $120,000 in the fourth quarter of 2007.

>investigation.

Klausner Technologies. On July 10, 2006, a lawsuit was filed against us and Vonage America by Klausner Technologies, Inc., (“Klausner”), in the United States District Court for the Eastern District of Texas. Klausner alleged that we infringed one of its patents concerning voice mail technology. Klausner sought injunctive relief, compensatory and treble damages and attorney’s fees. On October 10, 2007, we reached a settlement with Klausner which provides us with a patent license related to voicemail services. The settlement has been recorded as selling, general and administrative expense in the consolidated statement of operations for the period ended September 30, 2007 and was not material to our financial statements.

>

Rates Technology. On October 31, 2007, we settled a dispute with Rates Technology (“Rates”) regarding two patents held by Rates relating to the least cost routing of telephone calls over the public switched telephone network. The settlement has been recorded as selling, general and administrative expense in the consolidated statement of operations for the period ended September 30, 2007 and was not material to our financial statements.

>

Web Telephony, LLC.On March 14, 2007, Web Telephony, LLC filed suit in the United States District Court for the Eastern District of Texas against us and several other defendants. Web Telephony alleges that we are infringing two telecommunications patents held by Web Telephony and seeks injunction relief, compensatory and treble damages and attorneys’ fees. On September 1, 2007, Web Telephony filed an amended complaint, which dropped claims against AT&T, Inc., but retained claims against another AT&T entity (AT&T Corporation). Vonage

F- 28

VONAGE ANNUAL REPORT 2007


VONAGE HOLDINGS CORP.

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS—(Continued)

(In thousands, except per share amounts)

filed its answer to the amended complaint and counterclaims on September 18, 2007. Web Telephony has settled with all other defendants and dismissed its claims against those defendants. We intend to contest Web Telephony’s infringement allegations vigorously. The Court has currently provided a trial date of March, 2009. We presently are unable to assess the likelihood of a favorable or unfavorable outcome in this matter or to estimate the amount of liability in the event of an unfavorable outcome.

>

AT&T.On October 17, 2007, AT&T Corp. (‘AT&T”) filed a complaint against Vonage Holdings Corp. and Vonage America, Inc. in the United States District Court for the Western District of Wisconsin, Civil Action No. 07-C-0585-C, alleging infringement of United States Patent No. 6,487,200 B1 (“the AT&T Litigation”). On December 10, 2007, Vonage filed its Answer & Counterclaim, as well as filed a motion to transfer venue to New Jersey or Delaware. While that motion was pending, the parties entered a definitive settlement agreement, dated December 20, 2007, pursuant to which the parties agreed to settle their ongoing patent disputes and agreed to enter into a licensing agreement. As part of the settlement, AT&T agreed to dismiss without prejudice its claims against Vonage. In addition, AT&T granted Vonage a non-exclusive license to Patent No. 6,487,200 B1, subject to certain restrictions. Vonage agreed to pay AT&T $650 each month over a five-year term. Vonage also agreed to pay AT&T $1,950 as prepayment for the last three months of payments due under the agreement, which was paid in January 2008. The parties also obtained certain non-exclusive licenses to certain patents held by the other, subject to various restrictions. In the third quarter of 2007, we recorded $29,000 in our consolidated statement of operations as selling, general and administrative expense, which is the present value of the $39,000, using a discount rate of 12%. In the fourth quarter of 2007, we recorded an additional $1,350 due to a change in the payment terms. We are amortizing the difference between the present value of $30,350, of which $23,046 is recorded as a long-term liability, and the $39,000 to interest expense over the term of the payments using the effective interest method.

>

Digital Packet Licensing, Inc.We were the principal plaintiff in a litigation pending in the United States District Court for the Northern District of Texas against defendants Bell Atlantic Communications, Inc., SBC Internet Services Inc., Central Telephone Company of Texas, Sprint, and Nortel Networks, Inc.—Digital Packet Licensing Inc. vs. AT&T Corp., Civil Action No. 4:04CV548 (the “Texas Litigation”). The operative complaint alleged that the various defendants were infringing on three tele-communication patents held by Vonage. On October 30, 2007, Vonage filed dismissal papers seeking to dismiss its claims against Verizon pursuant to the settlement agreement it had with Verizon. On November 19, 2007, Vonage filed a joint motion for dismissal with prejudice, dismissing all claims and counterclaims against Sprint in the case, pursuant to the settlement agreement with Sprint. Also, the parties filed a motion to dismiss all claims against SBC Internet Services, Inc. in the case ofDigital Packet Licensing Inc. vs. SBC Internet Services, Inc. et al. pending in the Northern District of Texas, which alleged patent infringement against SBC Internet Services Inc. That case was dismissed against SBC Internet Services Inc. as part of a settlement with AT&T relating to litigation concerning the ‘200 Patent. On December 28, 2007, Nortel Networks Inc., the final named defendant in the Texas Litigation, and Vonage entered into a Memorandum of Understanding (“Nortel MOU”) to settle the Texas Litigation, as well as the litigation described below as the “Nortel Delaware Litigation”. The Nortel MOU generally grants the parties certain licenses, subject to restrictions, to certain patents. Neither party will pay the other any money. The parties entered into a definitive settlement agreement on these terms on March 10, 2008.

>

Nortel Networks. On August 17, 2007, Vonage filed a declaratory judgment suit against Nortel Networks, Inc. and Nortel Networks, Limited (“Nortel”) in the United States District Court for the District of Delaware (the “Nortel Delaware Litigation”), Vonage Holdings Corp. vs. Nortel Networks, Inc., et al. C.A. No. 07-507, seeking a declaration that three Nortel patents were invalid and unenforceable. On December 14, 2007, Nortel answered the complaint and counterclaimed alleging infringement of numerous additional patents. On December 28, 2007, we and Nortel entered into the Nortel MOU, pursuant to which the parties agreed in principle to end the Nortel Delaware Litigation and the Texas Litigation. Pending the parties entering into the definitive settlement agreement, the Nortel Delaware Litigation and the Texas Litigation have been stayed. Among other things, the Nortel MOU provides that the parties will dismiss, with prejudice, the Texas Litigation and the Nortel Delaware Litigation. In addition, Vonage agrees to release Nortel customer Central Telephone Company of Texas from all claims related to the three Vonage patents at issue in the Texas Litigation. Under certain conditions, the parties further agree to provide each other covenants not to sue, as well as licenses with respect to various patents. The parties entered

F- 29


VONAGE HOLDINGS CORP.

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS—(Continued)

(In thousands, except per share amounts)

into a definitive settlement agreement on these terms on March 10, 2008.

IPO Litigation. During SeptemberJune and July 2006, Vonage, several of our officers and directors, and the firms who served as the underwriters in our initial public offering (“IPO”)IPO were named as defendants in several purported class action lawsuits arising out of our IPO. On January 9, 2007, the Judicial Panel on Multidistrict Litigation transferred all complaints to the District of New Jersey. Following briefing by the various plaintiffs in order to appoint lead plaintiff, onOn September 7, 2007, the Court appointed Zyssman Group as the lead plaintiff, and the law firm of Zwerling, Schachter &and Zwerling, LLP as lead counsel. By way of Order dated September 26, 2007, the plaintiffs were to file a Consolidated Amended Complaint (“Amended Complaint”) by November 19, 2007, the defendants could file a motion to dismiss by January 18, 2008, and the plaintiffs can file opposition by March 3, 2008. On November 19, 2007, the plaintiffs filed the Amended Complaint, which generally alleges: (i) defendants made misstatements regarding subscriber line growth and average monthly churn rate; (ii) defendants failed to disclose problems with facsimile transmissions and a pendingfax litigation case; (iii) defendants failed to disclose all patent infringement claims and issues; and (iv) that the Directed Share Program suffered from various infirmities. On January 18, 2008, defendants filed its motiontheir motions to dismiss the Amended Complaint. On March 3, 2008, plaintiffs filed an opposition to that motion. Pursuant toComplaint, and briefing on the scheduling order in effect, Defendants’ Reply Brief is duematter was completed by April 2, 2008. Although we believe that we2008, and the individual defendants have meritorious defenses toCourt heard oral argument on October 10, 2008. The Court has not yet ruled on the claims made in each of the aforementioned complaints and intend to contest each lawsuit vigorously, an adverse resolution of any of the lawsuits may have a material adverse effect on our financial position and results of operations in the period in which the lawsuits are resolved. We are not presently able to reasonably estimate potential losses, if any, related to the lawsuits.

Additionally, two of themotion. The firms who served as underwriters to the IPO, have, pursuant to an indemnification agreement entered into between us and those firms prior to the IPO have demanded that Vonage reimburse them for the costs and fees incurred by them in defense of the IPO litigation. In addition, three of the firms have demanded that Vonage reimburse them for the costs and fees incurred by them in response to various regulatory inquiries by the NASDFinancial Industry Regulatory Authority (formerly the NASD) and NYSE,the New York Stock Exchange, among other things. Vonage has declined to date, to reimburse thosethese three firms any fees or expenses. We are unable to predict whether a formal action will be filed against us, to assess the likelihood of a favorable or unfavorable outcome in this event, or to estimate the amount of liability in the event of an unfavorable outcome.

Consumer Class Action Litigations.We have been named in several purported class actions venued in California, New Jersey, and Washington alleging a wide variety of deficiencies with respect to our business practices, marketing disclosures, email marketing and quality issues for both phone and fax service.

For example, there are various class actions, on behalf of both nationwide and state classes, pending in New Jersey, Washington and California generally alleging that we delayed and/or refused to allow consumers to cancel their Vonage service; failed to disclose procedural impediments to cancellation; failed to adequately disclose that their 30-day money back guarantee does not give consumers 30 days to try out our services; suppressed and concealed the true nature of our services and disseminated false advertising about the quality, nature and terms of our services; imposed an unlawful early termination fee; and invoked unconscionable provisions of our Terms of Service to the detriment of customers. On May 11, 2007, plaintiffs in one action petitioned the Judicial Panel on Multidistrict Litigation (the “Panel”), seeking transfer and consolidation of the pending actions to a single court for coordinated pretrial proceedings. The motion was heard on July 26, 2007 in Minneapolis, Minnesota and the Panel, inIn an Order dated August 15, 2007, the Panel transferred the pending actions to the United States Court for the District of New Jersey, captionedIn re Vonage Marketing and Sales Practices Litigation,, MDL No. 1862, Master Docket No. 07-CV-3906 (USDC, D.N.J.). On October 1, 2007, counsel for one group of plaintiffs moved before the Court for Consolidation and Appointment of Co-Lead Counsel of the actions, and requested time to file an Amended Consolidated Complaint. TheOn November 6, 2008 the Court has not yet ruledentered an Order Granting Consolidation and Appointment of Co-Lead Counsel, and ordered that a consolidated Complaint be filed within 45 days, which Complaint was filed on the motion.

AlthoughDecember 19, 2008. On February 6, 2009, we believe that we have meritorious defensesfiled a Motion to the claims made in each of the aforementioned complaints and intend to contest each lawsuit vigorously, an adverse resolution of any of the lawsuits may have a material adverse effect on our financial position and results of operations in the period in which the lawsuits are resolved. We are not presently able to reasonably estimate potential losses, if any, related to the lawsuits.Compel Arbitration.

Nebraska Public Service Commission. On November 15, 2007, the Director of the Nebraska Telecommunications Infrastructure and Public Safety Department of the Nebraska Public Service Commission filed a

F- 25


VONAGE HOLDINGS CORP.

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS—(Continued)

(In thousands, except per share amounts)

complaint (the “PSC Complaint”) before the Nebraska Public Service Commission (the “NPSC”) alleging that Vonage is required to contribute to the Nebraska Universal Service Fund (“NUSF”) and has failed to do so. The PSC Complaint seeks an order compelling Vonage to contribute to the NUSF, as well

F- 30

VONAGE ANNUAL REPORT 2007


VONAGE HOLDINGS CORP.

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS—(Continued)

(In thousands, except per share amounts)

as administrative penalties. Vonage is vigorously defending itself against the PSC Complaint. On December 6, 2007, Vonage filed its answer which, among other things, raised as a defense that the Federal Communications Commission’s decision preempting state application of traditional telephone company regulations applies to Vonage.answer. On or about December 20, 2007, Vonage also brought a complaint for declaratory and injunctive relief against the NPSC in the United States District Court for the District of Nebraska, seeking a declaration that NPSC’s assertion of state jurisdiction over Vonage is unlawful and requesting an injunction with respect to the NPSC’s efforts to force Vonage to contribute to the NUSF. A hearing related to Vonage’s motion for preliminary injunction took place on February 14, 2008 in Federal Court.Nebraska. On March 3, 2008, the United States District Court for the District of Nebraska issued a Memorandum and Order granting Vonage’s Motion for a Preliminary Injunction and Declaratory Relief. Specifically, the Court enjoined the NPSC from asserting state jurisdiction over Vonage to force Vonage to contribute to the NUSF and found the NPSC’s assertion of state jurisdiction over Vonage to force Vonage to pay into the NUSF is unlawful as preempted by the Federal Communications Commission (“FCC”). On April 1, Nebraska filed a Notice of Appeal to the 8th Circuit Court of Appeals. On April 2, Vonage filed a motion for summary judgment in the district court, arguing the court should grant our permanent injunction. The district court, in a May 9, 2008 order, denied Vonage’s request for summary judgment without prejudice. On December 12, 2008 the 8th Circuit Court of Appeals heard oral argument on the appeal and we are awaiting the Court’s ruling.

New Mexico Public Service Commission. On June 27, 2008, the New Mexico Public Regulation Commission (“NMPRC”) filed a complaint for Declaratory Judgment (“NMPRC Complaint”) in the United States District Court for the District of New Mexico, alleging that Vonage is required to contribute to the New Mexico Universal Service Fund (“NMUSF”) and failed to do so. The NMPRC Complaint seeks an order compelling Vonage to contribute to the NMUSF. Vonage is vigorously defending itself against the NMPRC Complaint. On or about July 21, 2008, Vonage filed a Motion to Dismiss the NMPRC Complaint, and the NMPRC filed a response to the Motion to Dismiss. On November 12, 2008 the Magistrate Judge issued Proposed Findings and Recommended Disposition, recommending that the Company’s Motion to Dismiss be granted. On November 21, 2008, NMPRC filed its objections to the Magistrate’s Judge’s recommended disposition, and on December 11, 2008 the Company filed its response to the NMPRC objections to the Magistrate Judge’s recommendation to dismiss the complaint. On January 28, 2009, the District Court Judge heard oral argument and stayed the litigation pending the Eight Circuit decision in the Nebraska Public Service Commission litigation, referenced above.

City of New York vs. Verizon and Vonage. On April 21, 2008, the City of New York and the Sheriff of the City of New York filed a complaint (“NYC Complaint”) in New York State Court against Verizon and Vonage, arising out of collection efforts on the $58,000 judgment entered against Vonage in the Verizon vs. Vonage patent litigation. The City alleges that either Verizon or Vonage is liable for $2,900,which represents a poundage fee of 5% of the value of the property sought to be levied upon. On May 13, 2008, Vonage filed a motion to dismiss one count of the NYC Complaint. On May 16, 2008, Verizon filed a motion to dismiss the NYC Complaint in its entirety. The Court denied both motions and the parties are currently engaged in discovery.

PC Management. By letter dated February 2, 2009, PC Management, Inc. (“PCM”) provided written notice to us of its intent to arbitrate a dispute concerning PCM’s right to an early termination fee under a Master Services Agreement for mobile services. Although the arbitration proceeding has not commenced, we believe that PCM will claim entitlement to approximately $1.875M in contractual termination fees.

IP Matters

Alcatel-Lucent. On November 4, 2008, Vonage received a letter from Alcatel-Lucent initiating an opportunity for Vonage to obtain a non-exclusive patent license to certain of its patents that may be relevant to Vonage’s business. Vonage is currently analyzing the applicability of such patents to its business. If Vonage determines that these patents are applicable to its business and valid, it may incur expense in licensing them. If Vonage determines that these patents are not applicable to its business or invalid, it may incur expense and damages if there is litigation.

Centre One. On December 5, 2008, Centre One filed a lawsuit against Vonage and its subsidiary Vonage America Inc. in the United States District Court for the Eastern District of Texas alleging that some of Vonage’s products and services are covered by a patent held by Centre One (United States Patent No. 7,068,668) entitled “Method and Apparatus for Interfacing a Public Switched Telephone Network and an Internet Protocol Network for Multi-Media Communication”. The suit also named Verizon Communications Inc. and deltathree Inc. as defendants. Vonage believes Centre One is a firm owned by a sole inventor. Vonage is currently reviewing the validity of the Centre One patent and whether any of Vonage’s products and services are covered by it.

From time to time, in addition to those identified above, Vonage is subject to legal proceedings, claims, investigations and proceedings in the ordinary course of business, including claims of alleged infringement of third-party patents and other intellectual property rights, commercial, employment and other matters. In accordance with generally accepted accounting principles, Vonage makes a provision for a liability when it is both probable that a liability has been incurred and the amount of the loss or range of loss can be reasonably estimated. These provisions are reviewed at least quarterly and adjusted to reflect the impacts of negotiations, settlements, rulings, advice of legal counsel, and other information and events pertaining to a particular case. Litigation is inherently unpredictable. We are unablebelieve that we have valid defenses with respect to the

F- 26

VONAGE ANNUAL REPORT 2008


VONAGE HOLDINGS CORP.

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS—(Continued)

(In thousands, except per share amounts)

legal matters pending against Vonage. Given the uncertainty surrounding litigation and our inability to assess the likelihood of further action by the NPSC to overturn the relief granted to Vonage in this mattera favorable or to estimate the amount of liabilityunfavorable outcome in the eventabove noted matters, it is possible that the NPSC is successful inresolution of one or more of these efforts.matters could have a material adverse effect on our consolidated financial position, cash flows or results of operations.

Regulation

Telephony services are subject to a broad spectrum of state and federal regulations. Because of the uncertainty over whether VoIP should be treated as a telecommunications or information service, we have been involved in a substantial amount of state and federal regulatory activity. Implementation and interpretation of the existing laws and regulations is ongoing and is subject to litigation by various federal and state agencies and courts. Due to the natureuncertainty over the regulatory classification of the technology in use,VoIP service, there iscan be no guaranteeassurance that we will not be subject to new regulations or existing regulations under new interpretations.

Federal—Local Number Portability

On November 8, 2007, the FCC released its Order extending local number portability (“LNP”) obligationsinterpretations, and that such change would not introduce material additional costs to interconnected VoIP providers. This requirement of the Order will become effective 30 days after publication of the Order in the Federal Register. The Order was published in the Federal Register on February 21, 2008, and the LNP requirement for interconnected VoIP providers becomes effective on March 24, 2008.

In addition, the FCC held that validation of LNP requests should be based on no more than four fields for simple ports and those fields should be: (1) 10-digit telephone number; (2) customer account number; (3) 5-digit zip code; and (4) pass code (if applicable). This part of the Order was to become effective on February 6, 2008. On January 11, 2008, Embarq, a local telecommunications carrier, filed a petition asking that the FCC waive the effective date of the four field validation requirement until it implements a new billing system. On February 5, 2008, the FCC waived the requirement for Embarq to comply with the four field validation requirement until September 30, 2008. The Commission also, on its own motion, waived the February 6, 2008 for all other affected companies until July 31, 2008.

Vonage currently provides LNP. Vonage faces difficulties in executing port requests in a timely manner. If Vonage is not able to implement port requests in a timely manner after the effective date of the LNP requirement for interconnected VoIP provider, Vonage could be subject to complaints at the FCC and/or an enforcement action by the FCC.

Federal—Universal Service

On June 1, 2007, the District of Columbia Court of Appeals vacated the portion of the FCC Universal Service Fund (“USF”) Order which required interconnected VoIP providers to make double USF payments in violation of the carrier’s carrier rule. However, the Court failed to decide how interconnected VoIP providers would recover the USF payments made to underlying carriers. Vonage continues to pursue actions to recover all methods of payments that were made from the FCC’s violation of double payments and the carrier’s carrier rule.

Federal—Disability Access

On September 15, 2007, the FCC released its Order extending the disability access requirements of Section 255 and 225 to interconnected VoIP services and to manufacturers of specially designed equipment used to provide VoIP services. The Order also required interconnected VoIP providers to contribute to the TRS Fund and offer 711 dialing for access to relay services. Vonage has complied effective October 5, 2007.

On October 9, 2007, the FCC’s Consumer and Governmental Affairs Bureau issued an Order granting in part several waiver requests related to VoIP 711 dialing. The Order waives for six months the requirement that interconnected VoIP service providers transmit 711 calls to an appropriate relay provider. In

F- 31


VONAGE HOLDINGS CORP.

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS—(Continued)

(In thousands, except per share amounts)

the second part of the waiver, the Bureau waived for six months traditional TRS providers’ obligation to call an appropriate PSAP when receiving, via interconnected VoIP services, a 711 call concerning an emergency.

Under the direction of the FCC waiver, Vonage, as an interconnected VoIP service, is providing reminders to subscribers to dial 911 directly in the event of an emergency.

Federal—E-911

On September 3, 2005, the FCC released its VoIP E-911 Order. Pursuant to the Order, we were required (i) to notify our customers of the differences between the emergency services available through us and those available through traditional telephony providers and to receive affirmative acknowledgment from all of our customers that they understand the nature of the emergency services available through our service and (ii) to provide E-911 services to 100% of our subscribers by November 28, 2005. We have received affirmative acknowledgment from substantially all of our customers that they understand our emergency services and therefore we are substantially in compliance with both aspects of the Order. On November 28, 2005, we filed a petition for extension of time and limited waiver of certain of the enhanced emergency service requirements. To the extent the waiver is necessary and remains ungranted, we are at risk of an enforcement action including fines, penalties and/or an order to cease and desist selling and marketing our services in certain areas where E-911 service is unavailable. We regularly update the FCC on our E-911 deployment efforts. As of December 31, 2007, we have deployed E-911 service to 98.5% of our U.S. customer base.business.

Federal—CALEA

On August 5, 2005, the FCC released an Order extending the obligations of Communications Assistance for Law Enforcement Act (“CALEA”) to interconnected VoIP providers. Under CALEA, telecommunications carriers must assist law enforcement in executing electronic surveillance, which include the capability of providing call content and call-identifying information to a local enforcement agency, or LEA, pursuant to a court order or other lawful authorization.

The FCC required all interconnected VoIP providers to become fully CALEA compliant by May 14, 2007. To date, we have taken significant steps towards CALEA compliance, which include testing thea CALEA solution with the FBI and delivering lawful CALEA requests. We have also implemented alternative sol-utionssolutions that allow CALEA access to call content and call-identifying information. The FCC and law enforcement officials have been advised as to our CALEA progress and our efforts at implementing alternative solutions. We could be subject to an enforcement action by the FCC if our CALEA solution is deemed not fully operational.

Federal—CPNI

On April 2, 2007, the FCC released its Order extending the application of the customer proprietary network information (“CPNI”) rules to interconnected VoIP providers. The FCC’s CPNI rules were published with an effective date of December 8, 2007. CPNI includes information such as the phone numbers called by a consumer; the frequency, duration, and timing of such calls; and any services/features purchased by the consumer, such as call waiting, call forwarding, and caller ID.

Under the FCC’s existing rules, carriers may not use CPNI without customer approval except in circumstances related to their provision of existing services, and must comply with detailed customer approval processes when using CPNI outside of these circumstances. The new CPNI requirements are aimed at establishing more stringent security measures for access to a customer’s CPNI data in the form of enhanced passwords for on-line access and call-in access to account information as well as customer notification of account or password changes.

At the present time we do not utilize our customer’s CPNI in a manner which would require us to obtain consent from our customers, but in the event that we do in the future, we will be required to adhere to specific CPNI rules aimed at marketing such services. Vonage has implemented additional security measures for CPNI designed to address the new requirements.

State Telecommunications Regulation

In general, the focus of interconnected VoIP telecommunications regulation is at the federal level. On November 12, 2004, the FCC declared that our service is subject to federal regulation and preempted the Minnesota Public Utilities Commission, or MPUC, from imposing certain of its regulations on us. The FCC’s decision was based on its conclusion that our service is interstate in nature and cannot be separated into interstate and intrastate components. On March 21, 2007, the United States Court of Appeals for the 8th Circuit affirmed the FCC’s declaratoryruling preempting state regulation of Vonage’s service. The 8th Circuit found that it is impossible for Vonage to separate its

F- 32

VONAGE ANNUAL REPORT 2007


VONAGE HOLDINGS CORP.

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS—(Continued)

(In thousands, except per share amounts)

interstate traffic from its intrastate traffic because of the nomadic nature of the service. As a result, the 8th Circuit held that it was reasonable for the FCC to preempt state regulation of Vonage’s service. The 8th Circuit was clear, however, that the preemptive effect of the FCC’s declaratory ruling may be reexamined if technological advances allow for the separation of interstate and intrastate components of the nomadic VoIP service. Therefore, the preemption of state authority over Vonage’s service hinges on the inability to separate the interstate and intrastate components of the service.

While this ruling does not exempt us from all state oversight of our service, it effectively prevents state telecommunications regulators from imposing certain burdensome and inconsistent market entry requirements and certain other state utility rules and regulations on our service. State regulators continue to probe the limits of federal preemption in their attempts to apply state telecommunications regulation to interconnected VoIP service. The Nebraska Public Service Commission (“NPSC”) case,and New Mexico Public Regulatory Commission cases, discussed above under the Litigation section to this note, is an exampleare examples of a state public utility commission attemptattempts to extend traditional state telecommunications regulation to our service. In this case,these cases, the NPSC soughtstate public utility commissions are seeking to apply state universal service funding requirements to Vonage. Other states including New Mexico and Kansas havehas also asserteddetermined that they have jurisdiction to seek state universal service funding from interconnected VoIP providers. Similarly, the Public Utility Commission of Ohio has adopted rules that would apply state fees for Telephone Relay Service to interconnected VoIP service. We expect that state public utility commissions and state legislators will continue their attempts to apply state telecommunications regulations to interconnected VoIP service.

State and Municipal Taxes

For a period of time, we did not collect or remit state or municipal taxes (such as sales, excise, and ad valorem taxes), fees or surcharges (“Taxes”) on the charges to our customers for our services, except that we have historically complied with the New Jersey sales tax. We have received inquiries or demands from a number of state and municipal taxing and 911 agencies seeking payment of Taxes that are applied to or collected from customers of providers of traditional public switched telephone network services. Although we have consistently maintained that these Taxes do not apply to our service for a variety of reasons depending on the statute or rule that establishes such obligations, a number of states have changed their statutes as part of the streamlined sales tax initiatives and we are now collecting and remitting sales taxes in those states. Inaddition,In addition, a few states address how VoIP providers should contribute to support public safety agencies, and in those states we began to remit fees to the appropriate state agencies. We have also contacted authorities in each of the other states to discuss how we can financially contribute to the 911

F- 27


VONAGE HOLDINGS CORP.

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS—(Continued)

(In thousands, except per share amounts)

system. We do not know how all these discussions will be resolved, but there is a possibility that we will be required to pay or collect and remit some or all of these Taxes in the future. Additionally, some of these Taxes could apply to us retroactively. As such, we have recorded a reserve of $5,803 in accrued expenses in our consolidated balance sheet$2,915 at December 31, 20072008 as our best estimate of the potential tax exposure for any retroactive assessment. We believe the maximum estimated exposure for retroactive assessments is $16,795$12,056 as of December 31, 2008.

2007 Patent Litigation.

Sprint. On October 4, 2005, a lawsuit was filed against us by Sprint Communications Company L.P. (“Sprint”) in the United States District Court for the District of Kansas. Sprint alleged that Vonage infringed seven patents in connection with providing VoIP services. On September 25, 2007, a jury found Vonage liable for having infringed the Sprint patents at issue. The jury awarded damages in the amount of $69,500, representing 5% of our revenue over the infringing period. On October 7, 2007, we entered into a Binding Memorandum of Understanding (the “MOU”) with Sprint pursuant to which we agreed to settle our ongoing patent dispute and agreed to enter into a licensing arrangement under Sprint’s “Voice over Packet” patent portfolio. Pursuant to the terms of the MOU, each party agreed not to assert infringement against the other party for any party’s current commercial business activities as of the date of the MOU or previously provided commercial business activities. We also agreed not to assert any other infringement action against Sprint unless Sprint first files a patent infringement claim against us for activities not licensed or not covered by the MOU. These covenants not to sue are non-transferable. The MOU provided that we pay Sprint the following:

>

$5,000 as a prepayment for telecommunications services to be purchased from Sprint by us over a two year period; and

>

$75,000 for a license for past and future use of Sprint’s patents.

The $5,000 prepayment for services was recorded as a prepaid expense in the consolidated balance sheet in the fourth quarter of 2007 and will be expensed as we use the services. We recorded $69,500, the amount of the jury award, as selling, general and administrative expense in the consolidated statements of operations for the three and nine months ended September 30, 2007. The remaining $5,500 was recorded as an intangible asset in the consolidated balance sheet as of September 30, 2007 and is being amortized over the remaining life of the patents.

The MOU also provided that Sprint may, at its option, elect to accept the terms and conditions of our settlement with Verizon in lieu of the terms of the MOU (the “Election Provision”). The MOU provided, however, that Sprint shall not be entitled to the financial terms of our settlement with Verizon for any funds paid to Verizon after the one-year period following the execution of the MOU, and the Election Provision will not apply to the extent that there are objectivematerial adverse changes that would negatively effect us (“Vonage Material Adverse Change”) in the legal situation in the Verizon matter. An example of a Vonage Material Adverse Change that is expressly set forth in the MOU is if the stay of the injunction is lifted that would prevent us from adding new customers. We did not make any additional payment to Sprint as a result of our settlement with Verizon.

Verizon.On June 12, 2006, a lawsuit was filed against us and our subsidiary Vonage America Inc., by Verizon Services Corp., Verizon Laboratories Inc., and Verizon Communications, Inc. (“Verizon”) in the United States District Court for the Eastern District of Virginia. Verizon alleged that we infringed seven patents in connection with providing VoIP services and sought injunctive relief, compensatory and treble damages and attorney’s fees. After trial on the merits, a jury returned a verdict finding that Vonage infringed three of the patents-in-suit. The jury rejected Verizon’s claim for willful infringement, treble damages, and attorney’s fees, and awarded compensatory damages in the amount of $58,000 through February 2007. The trial court subsequently indicated that it would award Verizon $1,578 in prejudgment interest on the $58,000 jury award. The trial court issued a permanent injunction with respect to the three patents the jury found to be infringed effective April 12, 2007. The trial court further granted a partial stay which permitted us to continue to service existing customers pending appeal, subject to deposit into escrow of a 5.5% royalty on a quarterly basis. In addition, in April 2007, we posted a cash-collateralized $66,000 bond, which reflected the $58,000 jury award plus pre-and-post judgment interest and costs of $8,000, to stay execution of the monetary judgment pending appeal. In July 2007, we made an additional payment into escrow of $11,885 for the royalty for the second quarter of 2007.

On April 6, 2007, we filed an amended notice of appeal as well as a motion for a full stay pending its appeal with the United States Court of Appeals for the Federal Circuit (“CAFC”). On September 26, 2007, the CAFC issued an opinion, affirming in part and reversing in part, the jury verdict. In particular, the CAFC reversed the jury verdict concerning infringement on one patent. The CAFC vacated the $58,000 damage award, as well as the 5.5% royalty and remanded the case to the U.S. District Court for further proceedings. On October 10, 2007, we filed a motion for a review of the September 26th decision by the original three-judge panel or the full panel of the U.S. Court of Appeals for the Federal Circuit sittingen banc.

On October 25, 2007, we resolved our litigation and executed a settlement agreement with Verizon. The terms of the agreement required us to make a payment to them for $120,000, which was recorded in the consolidated financial statements as of September 30, 2007. We recorded $83,950 as a royalty expense included in cost of revenue and $3,424 as interest expense related to the Verizon patents, of which $51,345 and $1,170, respectively, were recorded in the year ended December 31, 2006. The remaining $32,626 has been recorded as selling, general and administrative expense in the consolidated statement

F- 28

VONAGE ANNUAL REPORT 2008


VONAGE HOLDINGS CORP.

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS—(Continued)

(In thousands, except per share amounts)

of operations in 2007. We believe this treatment was appropriate as opposed to setting up an intangible asset and amortizing that asset over the remaining life of the patents because we deployed work arounds with respect to the Verizon patents and therefore are no longer using the Verizon patents.

On November 15, 2007, a federal appeals court turned down our petition for reconsideration of the jury verdict, triggering the settlement agreement that required us to pay Verizon $120,000 in the fourth quarter of 2007.

Klausner Technologies.On July 10, 2006, a lawsuit was filed against us and Vonage America by Klausner Technologies, Inc., (“Klausner”), in the United States District Court for the Eastern District of Texas. Klausner alleged that we infringed one of its patents concerning voice mail technology. Klausner sought injunctive relief, compensatory and treble damages and attorney’s fees. On October 10, 2007, we reached a settlement with Klausner which provided us with a patent license related to voicemail services. The settlement was recorded as selling, general and administrative expense in the consolidated statement of operations for the period ended September 30, 2007 and was not material to our financial statements.

Rates Technology. On October 31, 2007, we settled a dispute with Rates Technology (“Rates”) regarding two patents held by Rates relating to the least cost routing of telephone calls over the public switched telephone network. The settlement was recorded as selling, general and administrative expense in the consolidated statement of operations for the period ended September 30, 2007 and was not material to our financial statements.

Web Telephony, LLC.On March 14, 2007, Web Telephony, LLC (“Web Telephony”) filed suit in the United States District Court for the Eastern District of Texas against us and several other defendants. Web Telephony alleged that we were infringing two telecommunications patents held by Web Telephony and sought injunction relief, compensatory and treble damages and attorneys’ fees. On September 1, 2007, Web Telephony filed an amended complaint, which dropped claims against AT&T, Inc., but retained claims against another AT&T entity (AT&T Corporation). Vonage filed its answer to the amended complaint and counterclaims on September 18, 2007. Web Telephony settled with all other defendants and dismissed its claims against those defendants. On May 14, 2008, the parties settled the lawsuit. The agreement resolved all past alleged infringement and grants Vonage patent licenses. The settlement of $3,000 was recorded as selling, general and administrative expense in the consolidated statement of operations for the six months ended June 30, 2008.

AT&T.On October 17, 2007, AT&T Corp. (“AT&T”) filed a complaint against Vonage Holdings Corp. and Vonage America, Inc. in the United States District Court for the Western District of Wisconsin, alleging infringement of United States Patent No. 6,487,200 B1. On December 10, 2007, Vonage filed its Answer & Counterclaim, as well asfiled a motion to transfer venue to New Jersey or Delaware. While that motion was pending, the parties entered a definitive settlement agreement, dated December 20, 2007, pursuant to which the parties agreed to settle their ongoing patent disputes and agreed to enter into a licensing agreement. As part of the settlement, AT&T agreed to dismiss without prejudice its claims against Vonage. In addition, AT&T granted Vonage a non-exclusive license to Patent No. 6,487,200 B1, subject to certain restrictions. Vonage agreed to pay AT&T $650 each month over a five-year term. Vonage also agreed to pay AT&T $1,950 as prepayment for the last three months of payments due under the agreement, which was paid in January 2008. The parties also obtained certain non-exclusive licenses to certain patents held by the other, subject to various restrictions. In the third quarter of 2007, we recorded $29,000 in our consolidated statement of operations as selling, general and administrative expense, which is the present value of the $39,000, using a discount rate of 12%. In the fourth quarter of 2007, we recorded an additional $1,350 due to a change in the payment terms. We are amortizing the difference between the present value of $30,350, of which $23,046 is recorded as a long-term liability, and the $39,000 to interest expense over the term of the payments using the effective interest method.

Digital Packet Licensing, Inc.We were the principal plaintiff in a litigation pending in the United States District Court for the Northern District of Texas against defendants Bell Atlantic Communications, Inc., SBC Internet Services Inc., Central Telephone Company of Texas, Sprint, and Nortel Networks, Inc. –Digital Packet Licensing Inc. vs. AT&T Corp., Civil Action No. 4:04CV548 (the “Texas Litigation”). The operative complaint alleged that the various defendants infringed on three telecommunication patents held by Vonage. On October 30, 2007, Vonage filed dismissal papers seeking to dismiss its claims against Verizon pursuant to the settlement agreement it had with Verizon. On November 19, 2007, Vonage filed a joint motion for dismissal with prejudice, dismissing all claims and counterclaims against Sprint in the case, pursuant to the settlement agreement with Sprint. Also, the parties filed a motion to dismiss all claims against SBC Internet Services, Inc. in the case ofDigitalPacket Licensing Inc. vs. SBC Internet Services, Inc. et al. pending in the Northern District of Texas, which alleged patent infringement against SBC Internet Services Inc. That case was dismissed against SBC Internet Services Inc. as part of a settlement with AT&T relating to litigation concerning the ‘200 Patent. On December 28, 2007, Nortel Networks Inc., the final named defendant in the Texas Litigation, and Vonage entered into a Memorandum of Understanding (“Nortel MOU”) to settle the Texas Litigation, as well as the litigation described below as the “Nortel Delaware Litigation”. The Nortel MOU granted the parties certain licenses, subject to restrictions, to certain patents. Neither party will pay the other any money. The parties entered into a definitive settlement agreement on these terms on March 10, 2008.

F- 29


VONAGE HOLDINGS CORP.

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS—(Continued)

(In thousands, except per share amounts)

Nortel Networks. On August 17, 2007, Vonage filed a declaratory judgment suit against Nortel Networks, Inc. and Nortel Networks, Limited (“Nortel”) in the United States District Court for the District of Delaware (the “Nortel Delaware Litigation”), Vonage Holdings Corp. vs. Nortel Networks, Inc., et al. C.A. No. 07-507, seeking a declaration that three Nortel patents were invalid and unenforceable. On December 14, 2007, Nortel answered the complaint and counterclaimed alleging infringement of numerous additional patents. On December 28, 2007, we and Nortel entered into the Nortel MOU, pursuant to which the parties agreed in principle to end the Nortel Delaware Litigation and the Texas Litigation. Pending the parties entering into the definitive settlement agreement, the Nortel Delaware Litigation and the Texas Litigation was stayed. Among other things, the Nortel MOU provided that the parties will dismiss, with prejudice, the Texas Litigation and the Nortel Delaware Litigation. In addition, Vonage agreed to release Nortel customer Central Telephone Company of Texas from all claims related to the three Vonage patents at issue in the Texas Litigation. Under certain conditions, the parties further agreed to provide each other covenants not to sue, as well as licenses with respect to various patents. The parties entered into a definitive settlement agreement on these terms on March 10, 2008.

Employment Agreements

Chairman and Chief Strategist

Effective February 8, 2006, we entered into a new employment agreement with our principal stockholder providing for employment as the Chairman of our Board of Directors and Chief Strategist through December 31, 2008. The term will automatically renew for additional one-year periods, unless either party gives notice at least 90 days prior to the end of the then-current term. Under the employment agreement, the Chairman and Chief Strategist is entitled to receive an annual base salary, subject to review by our Compensation Committee. The Chairman and Chief Strategist also is eligible to receive an annual discretionary performance-based bonus in accordance with our annual bonus program for senior executives with a target annual bonus equal to 100% of the Chairman and Chief Strategist’s annual base salary. Under this agreement, we also will provide the Chairman and Chief Strategist with, and pay the cost of premium payments on, a term life insurance policy that provides for a death benefit of at least $1,500. The agreement also provides that, with respect to reasonable business-related airline expenses, the Chairman and Chief Strategist will be eligible for air travel reimbursement based on the cost of a first-class ticket on a commercial airline to and from the applicable business destinations and that any additional business-related airline expenses incurred, directly or indirectly, by the Chairman and Chief Strategist with respect to other employees shall be paid in accordance with our travel policy.

F- 33


VONAGE HOLDINGS CORP.

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS—(Continued)

(In thousands, except per share amounts)

During the term of this employment agreement, if we terminate the Chairman and Chief Strategist’s employment without cause or due to the Chairman and Chief Strategist becoming disabled or he resigns with good reason and, in each case, the Chairman and Chief Strategist provides us with a general release of claims, the Chairman and Chief Strategist will be entitled to an amount equal to two times the sum of the Chairman and Chief Strategist’s annual base salary in effect on the termination date, two times the annual bonus for the prior year, the pro rata portion of the Chairman and Chief Strategist’s bonus in the year the termination occurs and the cost of group health continuation coverage for a period of 18 months. Also, upon termination, 100% of the Chairman and Chief Strategist’s unvested stock incentive awards will vest and will be exercisable for a twelve-month period. If the Chairman and Chief Strategist’s employment is terminated by reason of death or disability, the his estate will be entitled to (i) an amount equal to the Chairman and Chief Strategist’s prior year bonus plus the pro rata portion of the Chairman and Chief Strategist’s bonus in the year of termination, (ii) twelve months of the Chairman and Chief Strategist’s annual salary plus the pro rata portion of the Chairman and Chief Strategist’s annual salary in the year of termination, (iii) the cost of group health continuation coverage for a period of 18 months after termination, and (iv) 100% of the Chairman and Chief Strategist’s unvested stock incentive awards will vest and will be exercisable for a twelve-month period after termination.

Under the terms of the Chairman and Chief Strategist’s employment agreement, the Chairman and Chief Strategist has agreed not to disclose any confidential information concerning our business. In addition, the Chairman and Chief Strategist has agreed not to solicit or to interfere with our relationship with any of our employees, officers or representatives or to solicit any of its customers, clients, suppliers, licensees or other business relations until three years following termination of his employment. Furthermore, the Chairman and Chief Strategist has also entered into a non-competition agreement pursuant to which the Chairman and Chief Strategist has agreed not to engage in, become interested in, enter into employment with or provide services to any business (or any person, firm or corporation engaged in any business) that directly competes with our business until three years following termination of the Chairman and Chief Strategist’s employment.

Chief FinancialExecutive Officer

Effective August 1, 2005, weJuly 29, 2008, the Company entered into an employment agreement with the Chief Financial Officer (“CFO”)Marc Lefar providing for his employment, commencing as our CFOof July 29, 2008, as Chief Executive Officer for aninitialan initial term of twothree years. The term will automatically renew for additional one-year periods, unless either party gives notice at least 90 days prior to the end of the then-current term. In the event of a change in control, the term will also be automatically extended until the first anniversary of the change of control. control if the term would otherwise be terminated within such one-year period, subject to automatic annual renewals as described above. As Chief Executive Officer, Mr. Lefar reports to the Company’s Board of Directors. All employees of the Company report to Mr. Lefar or one of his designees.

Under thishis employment agreement, the CFOMr. Lefar is entitled to receive an annual base salary of not less than $850 subject to review for increase not less than annually by the Compensation Committee and our Chief Executive Officer. The CFOCompany’s compensation committee. Mr. Lefar also is eligible to receive an annual discretionary performance-based bonus in accordance with ourthe Company’s annual bonus program for senior executives. Mr. Lefar’s employment agreement contains a target annual bonus equal to 75% of Mr. Lefar’s annual base salary for 2009 and 100% in 2010 and thereafter, subject to review for increase not less than annually by the Company’s compensation committee.

During the term of the CFO’shis employment agreement, if we terminate the CFO’sCompany terminates Mr. Lefar’s employment without cause or he resigns with good reason or if Mr. Lefar receives notice of non-renewal of his employment agreement withthe Company and, in each case, the CFOMr. Lefar provides us with a general release of claims, he will be entitled to a prorated annual bonus for the CFOyear of termination, an amount equal to two times his base salary (one year in the event of non-renewal of Mr. Lefar’s employment agreement), payment of medical, dental and vision continuation coverage premiums for Mr. Lefar and his dependents under COBRA in excess of the amount he would have paid if he were an active employee for the COBRA continuation coverage period until he receives such coverage from another employer and up to $50 of outplacement services. If Mr. Lefar’s employment is terminated by reason of death or disability, he will be entitled to a prorated annual bonus for the year of termination and an amount equal to his base salary for one year (reduced by the projected net amount of any disability benefits received by Mr. Lefar under the Company’s group disability policy).

Upon a change of control of the Company meeting specified criteria that occurs prior to July 29, 2009, if Mr. Lefar is then employed by the Company or prior thereto has been terminated by the Company without cause in contemplation of the change of control, Mr. Lefar will be entitled to an additional bonus if, and only if, the Combined Value (as defined below) is less than $4,135. The “Combined Value” is defined as the sum of the Value Bonus and the Triggered Severance Amount (if any), each as defined below. To the extent Mr. Lefar is entitled to an additional bonus, such additional bonus will equal the difference between $4,135 and the Combined Value and shall be payable in a lump sum 60 days after the termination covered by the Triggered Severance Amount, if applicable, or, if not, 60 days after the change of control. The Triggered Severance Amount shall apply only if Mr. Lefar is notified at a date prior to or at the change of control that he is being terminated without cause within 30 days after the change of control or Mr. Lefar notifies the Company prior to or at the change of control that he is resigning for good reason within 30 days after the change of control or Mr. Lefar has been terminated without cause in contemplation of the change of control. It shall not apply in any other situation. The “Triggered Severance Amount” is a lump-sum amount equal to Mr. Lefar’s base salary in effect on the date employment is terminated for a two-year period. The “Value Bonus” is a value ranging from (A) $0 in the event the per share closing price of the Company’s common stock on the New York Stock Exchange (or other national securities exchange or automated quotation system, in the event the Company’s common stock is no longer traded on the New York Stock Exchange) (the “Exchange”) on the date immediately prior to the change of control is $1.42 (as adjusted for stock splits, stock dividends, recapitalizations and similar transactions) or less, to (B) $4,135 in the event the per share closing price of the Company’s common stock on the Exchange on the date immediately prior to such change of control is $2.06 (as adjusted for stock splits, stock dividends, recapitalizations and similar transactions) or more, with the value increasing ratably from $0 to $4,135 as the stock price increases from $1.42 to $2.06 per share (in each case, as adjusted), or approximately $64,609.375 in value per $0.01 increase in share price (as adjusted).

F- 30

VONAGE ANNUAL REPORT 2008


VONAGE HOLDINGS CORP.

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS—(Continued)

(In thousands, except per share amounts)

The employment agreement provides for the accelerated vesting of stock options in certain circumstances upon termination of the agreement or a change in control.

The employment agreement provides that Mr. Lefar will receive an additional payment to reimburse for any excise taxes imposed pursuant to Section 4999 of the Internal Revenue Code, together with reimbursement for any additional taxes incurred by reason of such payments.

Under the terms of Mr. Lefar’s employment agreement, he has agreed not to disclose any confidential information concerning the Company’s business. In addition, Mr. Lefar has agreed not to solicit or to interfere with the Company’s relationship with any of the Company’s employees, officers or representatives or to interfere with the Company’s relationship with any of the Company’s customers, clients, suppliers, licensees or other business relations until 12 months following termination of his employment. Furthermore, Mr. Lefar has entered into a noncompetition agreement pursuant to which he has agreed not to provide services to the portion of any entity that sells and markets residential/home broadband connectivity or broadband voice service as an employee thereof or as a direct individual consultant thereto (or through an entity specifically formed for such activity) until 12 months following termination of his employment.

On July 29, 2008, the Company also entered into an indemnification agreement with Mr. Lefar. The indemnification agreement provides indemnity, including the advancement of expenses, to Mr. Lefar against liabilities incurred in the performance of his duties to the fullest extent permitted by the General Corporation Law of the State of Delaware.

Separation Agreement with Chairman

On July 29, 2008, we entered into a Confidential Separation Agreement and General Release (the “Separation Agreement”) with Jeffrey Citron, our Chairman, who stepped down as Chief Strategist and Interim Chief Executive Officer effective July 29, 2008.

Mr. Citron will continue as non-executive Chairman of the Board until at least July 29, 2009, subject to specified exceptions, and will have such duties, responsibilities and authority as determined from time to time by our Board of Directors. We have also agreed, subject to specified exceptions, to recommend to the Board that Mr. Citron be nominated for re-election to the Board of Directors at our 2009 annual meeting of stockholders.

As Chairman of the Board, Mr. Citron is entitled to (i) an annual retainer of $125 in cash (in lieu of Board and committee meeting fees), (ii) annual option grants of immediately exercisable, non-qualified stock options in an amount equal to one and one-half times the amount awarded to a non-employee director and (iii) annual restricted stock grants of shares of Vonage common stock in an amount equal to one and one-half times the amount awarded to a non-employee director.

Pursuant to the terms of the Separation Agreement, we agreed, in consideration for a general release and certain other obligations, to make a one time payment to Mr. Citron, which constituted Mr. Citron’s pro-rata bonus for 2008. Mr. Citron was also granted nonqualified options to acquire 750 shares of our Common Stock. Under SFAS 123(R), we recorded approximately $682 for this grant in 2008.

We also entered into a Consulting Agreement with a limited liability company of which Mr. Citron is the president and managing member (the “Consultant”). As partial consideration for the consulting services, Mr. Citron was also granted nonqualified options to acquire 1,000 shares of our Common Stock. We recorded $910 of expense related to this grant in the year ended December 31, 2008 in the consolidated statement of operations. During the term of the Consulting Agreement, Mr. Citron is entitled to participate in all employee healthcare plans, programs and arrangements of ours, in accordance with their respective terms, as may be amended from time to time, and on a basis no less favorable than that made available to senior executives of us.

The term of the Consulting Agreement expires July 29, 2009, unless terminated earlier in accordance with the Consulting Agreement. We will pay to the Consultant an aggregate consulting fee of $250.

All of Mr. Citron’s unvested options and other share-based awards granted prior to the Separation Agreement will continue to vest in accordance with their respective terms as long as Mr. Citron continues to serve as a member of our Board of Directors. Upon Mr. Citron’s cessation of service as a member of the Board of Directors, all unvested options and other share-based awards that have not otherwise expired by their terms will become fully vested and exercisable, as applicable, without regard to the satisfaction of any performance criteria. Under SFAS 123(R), Mr. Citron’s existing unvested options received accelerated vesting treatment since there was no longer a future service period.

Chief Financial Officer

Effective August 1, 2005, as amended on January 1, 2009, we entered into an employment agreement with Mr. Rego providing for his employment as our Chief Financial Officer until August 1, 2009 and will automatically renew for additional one-year periods, unless either party gives notice at least 90 days prior to the end of the then-current term. In the event of a change in control, the term will also be automatically extended until the first anniversary of the change of control. Under his employment agreement, Mr. Rego is entitled to receive an annual base salary of $300, subject to review by our compensation committee and our chief executive officer. Mr. Rego also is eligible to receive an annual discretionary performance-based bonus in accordance with our annual bonus program for senior executives.

F- 31


VONAGE HOLDINGS CORP.

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS—(Continued)

(In thousands, except per share amounts)

During the term of his employment agreement, if we terminate Mr. Rego’s employment without cause or he resigns with good reason and, in each case, Mr. Rego provides us with a general release of claims, he will be entitled to a lump sum payment equal to the prorated annual bonus for the year of termination payable on the date such bonus would have been payable and an amount equal to his base salary for the longer of one year orand the remainder of the term.term payable in substantially equal installments over a six-month period, provided that certain amounts otherwise payable after March 15 following the calendar year in which the termination of employment occurs, may instead be required to be paid in a lump sum payment between March 1 and March 15 following the calendar year in which the termination of employment occurs. If the CFO’sMr. Rego’s employment is terminated by reason of death or disability, the CFOhe will be entitled to a prorated annual bonus for the year of termination and an amount equal to the CFO’shis base salary for one year (reduced by the net amountpresent value of anycertain disability benefits received by the CFOMr. Rego under our group disability policy). In the event we terminate Mr. Rego’s employment for cause or he resigns without good reason, he would only be entitled to receive his unpaid base salary through and including the date of termination or resignation. In the event of a termination of the CFO’sMr. Rego’s employment without cause or for good reason, in each case, on or after a change in control, the CFO’sMr. Rego’s outstanding stock options will vest in full.

Under the terms of the CFO’sMr. Rego’s employment agreement, he has agreed not to disclose any confidential information concerning our business. In addition, the CFOMr. Rego has agreed not to solicit or to interfere with our relationship with any of our employees, officers or representatives or to solicit any of our customers, clients, suppliers, licensees or other business relations until 12 months following termination of the CFO’shis employment. Furthermore, the CFOMr. Rego has entered into our form non-competitionnoncompetition agreement pursuant to which the CFOhe has agreed not to engage in, become interested in, enter into employment with or provide services to any business (or any person, firm or corporation engaged in any business) that directly competes with our business until 12 months following termination of the CFO’shis employment.

Chief Technology Officer

Effective August 1, 2005, as amended on January 1, 2009, we entered into an employment agreement with theMr. Mamakos providing for his employment as our Chief Technology Officer (“CTO”) providing for employment as our CTO for an initial term of two years. The termuntil August 1, 2009 and will automatically renew for additional one-year periods, unless either partyeitherparty gives notice at least 90 days prior to the end of the then-current term. Under thishis employment

F- 34

VONAGE ANNUAL REPORT 2007


VONAGE HOLDINGS CORP.

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS—(Continued)

(In thousands, except per share amounts)

agreement, the CTOMr. Mamakos is entitled to receive an annual base salary of $220, subject to review by the Compensation Committeeour compensation committee and the Chief Executive Officer. The CTOour chief executive officer. Mr. Mamakos is also eligible to receive an annual discretionary performance-based bonus in accordance with our annual bonus program for senior executives.

During the term of the CTO’shis employment agreement, if we terminate the CTO’sMr. Mamakos’ employment without cause or he resigns with good reason and, in each case, the CTOMr. Mamakos provides us with a general release of claims, he will be entitled to a lump sum payment equal to the CTOprorated annual bonus for the year of termination payable on the date such bonus would have been payable and an amount equal to his base salary for the longer of one year and the remainder of the term payable in substantially equal installments over the lesser of (1) a six-month period, provided that certain amounts otherwise payable after March 15 following the calendar year in which the termination of employment occurs, may instead be required to be paid in a lump sum payment between March 1 and March 15 following the calendar year in which the termination of employment occurs. If Mr. Mamakos’ employment is terminated by reason of death or disability, he will be entitled to a prorated annual bonus for the year of termination and an amount equal to his base salary for the longer of one year or the remainder of the term. If the CTO’s employment is terminated by reason of death or disability, the CTO will be entitled to a prorated annual bonus for the year of termination and an amount equal to the CTO’s base salary for one year (reduced by the net amountpresent value of anycertain disability benefits received by the CTOMr. Mamakos under our group disability policy). In the event we terminate Mr. Mamakos’ employment for cause or he resigns without good reason, he would only be entitled to receive his unpaid base salary through and including the date of termination or resignation.

Under the terms of the CTO’sMr. Mamakos’ employment agreement, he has agreed not to disclose any confidential information concerning our business. In addition, the CTOMr. Mamakos has agreed not to solicit or to interfere with our relationship with any of our employees, officers or representatives or to solicitinterfere with our relationship with any of our customers, clients, suppliers, licenseeslicenses or other business relationsrelationships until 12 months following termination of the CTO’shis employment. Furthermore, the CTOMr. Mamakos has entered into our form non-competitionnoncompetition agreement pursuant to which the CTOhe has agreed not to engage in, become interested in, enter into employment with or provide services to any business (or any person, firm or corporation engaged in any business) that directly competes with our business until 12 months following termination of the CTO’shis employment.

Chief Legal Officer

Effective August 8, 2005, we entered into an employment agreement with the Chief Legal Officer (“CLO”) providing for employment as our CLO for an initial term of two years. The term will automatically renew for additional one-year periods, unless either party gives notice at least 90 days prior to the end of the then-current term. In the event of a change in control, the term will also be automatically extended until the firstanniversary of the change of control. Under the CLO’s employment agreement, the CLO is entitled to receive an annual base salary, subject to review by our Compensation Committee and our Chief Executive Officer. The CLO also is eligible to receive an annual discretionary performance-based bonus in accordance with our annual bonus program for senior executives, with a minimum bonus of $100 payable for 2005.

During the term of the CLO’s employment agreement, if we terminate the CLO’s employment without cause or the CLO resigns with good reason and, in each case, the CLO provides us with a general release of claims, the CLO will be entitled to a prorated annual bonus for the year of termination and an amount equal to the CLO’s base salary for the longer of one year or the remainder of the term. If the CLO’s employment is terminated by reason of death or disability, the CLO will be entitled to a prorated annual bonus for the year of termination and an amount equal to the CLO’s base salary for one year (reduced by the net amount of any disability benefits received by the CLO under our group disability policy). In the event of a termination of the CLO’s employment without cause or for good reason, in each case, on or after a change in control, the CLO’s outstanding stock options will vest in full.

Under the terms of the CLO’s employment agreement, the CLO has agreed not to disclose any confidential information concerning our business. In addition, the CLO has agreed not to solicit or to interfere with our relationship with any of our employees, officers or representatives or to interfere with our relationship with any of our customers, clients, suppliers, licensees or other business relations until 12 months following termination of the CLO’s employment. Furthermore, the CLO has entered into our form non-competition agreement pursuant to which the CLO has agreed not to engage in, become interested in, enter into employment with or provide services to any business (or any person, firm or corporation engaged in any business) that directly competes with our business until 12 months following termination of the CLO’s employment.

On February 4, 2008, we announced that the CLO will be departing the company at the end of the first quarter of 2008.

F- 35

F- 32

VONAGE ANNUAL REPORT 2008


VONAGE HOLDINGS CORP.

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS—(Continued)

(In thousands, except per share amounts)

 

Note 11.Geographic Information

Our chief operating decision-makers review financial information presented on a consolidated basis, accompanied by disaggregated information about revenues and marketing expenses by geographic region for purposes of allocating resources and evaluating financial performance. Accordingly, we consider ourselves to be in a single reporting segment and operating unit structure.

Information about our operations by geographic location is as follows:

 

  For the Years Ended December 31,  For the Years Ended December 31,
  2007  2006  2005  2008  2007  2006

Revenue:

            

United States

  $786,901  $580,845  $260,613  $855,169  $786,901  $580,845

Canada

   32,663   21,991   7,601   34,785   32,663   21,991

United Kingdom

   8,664   4,561   982   10,166   8,664   4,561
  $828,228  $607,397  $269,196  $900,120  $828,228  $607,397
  Dec 31,
2007
  Dec 31,
2006
     Dec 31,
2008
  Dec 31,
2007
   

Long-lived assets:

            

United States

  $145,322  $134,626    $136,670  $145,323  

Canada

   2,404   2,198     1,307   2,404  

United Kingdom

   194   112     83   194  
  $147,920  $136,936    $138,060  $147,921  
     

Note 12.Quarterly Financial Information (Unaudited)

The following table sets forth the reviewed consolidated quarterly financial information for 20072008 and 2006:2007:

 

  For the Quarter Ended Total   For the Quarter Ended Total 
  March 31, June 30, September 30, December 31,   March 31, June 30, September 30, December 31, 

Year Ended 2007

      

Year Ended 2008

      

Revenue

  $195,940  $205,902  $210,534  $215,852  $828,228   $224,617  $227,524  $225,770  $222,209  $900,120 

Net loss (5)(1)

   (72,334)  (23,226)  (158,028)  (13,840)  (267,428)   (8,961)  (6,882)  (7,817)  (40,916)  (64,576)

Net loss per common share:

            

Basic and diluted

  $(0.47) $(0.15) $(1.01) $(0.09)   $(0.06) $(0.04) $(0.05) $(0.26) 

Year Ended 2006

      

Year Ended 2007

      

Revenue

  $119,723  $144,365  $161,846  $181,463  $607,397   $195,940  $205,902  $210,534  $215,852  $828,228 

Net loss (4)(2)

   (85,160)  (74,136)  (62,184)  (117,093)  (338,573)   (72,334)  (23,226)  (158,028)  (13,840)  (267,428)

Net loss per common share:

            

Basic and diluted

  $(60.40) $(1.16) $(0.40) $(0.76)   $(0.47) $(0.15) $(1.01) $(0.09) 

 

(1)

In the fourth quarter of 2008, we recorded $30,570 for a loss on extinguishment of notes (see Note 7).

(2)

The first, second, third and fourth quarters of 2007 include $11,136, $11,759, $145,053 and $1,349, respectively, in costs related to the settlements of our IP litigation.

(2)

The fourth quarter of 2006 includes $52,515 in costs related to the Verizon patent litigation

(3)

In February 2008, our management determined that it was necessary to restate our previously issued consolidated financial statements for the three months ended June 30, 2007 and September 30, 2007 in order to correct the amount of share-based compensation expense recorded by us for these periods. The

F- 36

VONAGE ANNUAL REPORT 2007


VONAGE HOLDINGS CORP.

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS—(Continued)

(In thousands, except per share amounts)

statement of operations was restated to reduce the amount of selling, general and administrative expense by $10,400 and $3,800 for the three months ended June 30, 2007 and September 30, 2007, respectively.

(4)

In December 2005 and January 2006, we issued approximately $249,919 of convertible notes, and increased the outstanding principal by $3,645 through the payment of interest in kind in March 2006. Originally, we believed that the convertible notes contained an embedded derivative and accordingly accounted for the embedded derivative by bifurcating the embedded derivative from the convertible notes at the date of issuance and subsequently remeasuring the fair value of the embedded derivative at December 31, 2005 and March 31, 2006. In May 2006, upon further review, we concluded that the convertible notes do not contain an embedded derivative. Amounts in the table above reflect the removal of the income attributable to the change in fair value of derivatives embedded within the convertible notes of $13,392 and a reduction to interest expense related to the convertible notes of $1,098.

(5)

In the fourth quarter of 2007, we accelerated the amortization of the deferred financing costs from the original five-year term of the notes to a three-year term since the notes could be put to us on December 16, 2008. We recorded $2,372 of amortization in the quarter relating to prior periods, which we considered to be immaterial to the prior periods.

Note 13.Subsequent Events

Effective March 11, 2008,Subsequent to year end, we committed to approximately $3,300 per year in non-cancelable contractual obligations in fees through 2010 related to the provision of our Board of Directors terminated our 2001 Stock Incentive Plan. The 2001 Stock Incentive Plan provided for the grant of stock options and restricted stock awards to our employees, directors and consultants. No further stock options or restricted stock awards will be granted under the 2001 Stock Incentive Plan. The termination of the 2001 Stock Incentive Plan will not affect any stock options or restricted stock awards previously granted under the 2001 Stock Incentive Plan. Shares available for issuance under the 2001 Stock Incentive Plan are now available for issuance under our 2006 Incentive Plan.E-911 services.

 

F- 3733