As used in this annual report, the terms "Redfin," "we," "us," and "our" refer to Redfin Corporation and its subsidiaries taken as a whole, unless otherwise noted or unless the context indicates otherwise. However, when referencing (i) the 2023 notes, the 2025 notes, the 2027 notes, the terms “we,” “us,” and “our” refer only to Redfin Corporation and not to Redfin Corporation and its subsidiaries taken as a whole, (ii) the Apollo term loan, the terms “we,” “us,” and “our” refer only to Redfin Corporation and its subsidiaries except for Bay Equity LLC, taken as a whole, and (ii) each warehouse credit facility, the terms "we," "us"," and "our" refer to Bay Equity LLC.
Note Regarding Forward-Looking Statements
This Annual Report on Form 10-Kannual report contains forward-looking statements within the meaning of federal securities laws.statements. All statements contained in this Annual Report on Form 10-Kreport other than statements of historical fact, including statements regarding our future operating results and financial position, our business strategy and plans, product, service, and technology offerings,our market conditions, growth and trends, technology driving long-term efficiency gains and service improvements, and our objectives for future operations, are forward-looking statements. The words “believe,” “may,” “will,” “estimate,” “continue,” “anticipate,” “intend,” “expect,” “could,” “would,” “project,” “plan,” "hope," “potentially,” “preliminary,” “likely,” and similar expressions are intended to identify forward-looking statements. We have based these forward-looking statements largely on our current expectations and projections about future events and trends that we believe may affect our financial condition, results of operations, business strategy, short-term and long-term business operations and objectives, and financial needs. These forward-looking statements are subject to a number of risks, uncertainties, and assumptions, including those described under Part I, Item 1A, “Risk Factors.”1A. Moreover, we operate in a very competitive and rapidly changing environment. New risks emerge from time to time. It is not possible for our management to predict all risks, nor can we assess the effect of all factors on our business or the extent to which any factor, or combination of factors, may cause actual results to differ materially from those contained in any forward-looking statements we may make. In light of these risks, uncertainties, and assumptions, the future events and trends discussed in this Annual Report on Form 10-Kreport may not occur and actual results could differ materially and adversely from those anticipated or implied in the forward-looking statements.
This annual report contains information using industry publications that generally state that the context indicates otherwise, as used in this Annual Reportinformation contained therein has been obtained from sources believed to be reliable, but such information may not be accurate or complete. While we are not aware of any misstatements regarding the information from these industry publications, we have not independently verified any of the data from third-party sources nor have we ascertained the underlying economic assumptions relied on Form 10-K, the terms "Redfin," the "Company," "we," "us," and "our" refer to Redfin Corporation, a Delaware corporation, and its subsidiaries taken as a whole, unless otherwise noted.therein.
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PART I
Item 1. Business
Overview
We use machine learningthe same combination of technology and local service to recommend better listings than any customer could find on her own. And we pay Redfin lead agents basedoriginate, service, and subsequently sell mortgage loans and offer title and settlement services. We also offer digital platforms to connect consumers with available apartments and houses for rent and for other advertising.
Our mission is to redefine real estate in part on customer satisfaction, not just commission, so we’re on the customer’s side.consumer’s favor.
Representing Customers
Our brokerage efficiency results in savings that we share with our customers. Our homebuyers saved on average approximately $2,700 per transaction in 2017. And weWe charge most home sellers a commission of 1% to 1.5%, compared to the 2.5% to 3% typically charged by traditional brokerages.
The results of our customer-first approach are clear. We:
•helped customers buy or sell more than 120,000559,000 homes worth more than $60$281 billion through 2017;2023;
•saved customers approximately $1.6 billion, when compared to a 2.5% commission, since our launch in 2006;
•drew more than 20nearly 50 million monthly average visitors to our website and mobile application in 2017, 40% more than in 2016, making2023;
•had customers buy and sell the same home with us the fastest-growing top-10 real estate website;
•had listings on the market for an average of less than competing brokerages’;
To serve customers when our own agents can’t due to high demand or geographic limitations, we’ve developed partnerships with over 3,2005,793 agents at other brokerages. Once we refer a customer to a partner agent, that agent, not us, represents the customer from the initial meeting through closing, at which point the agent pays us a portion of her commission as a referral fee.
Our aim is to combine brokerage, rentals, mortgage, and cyclical changes in demand by recruitingtitle services into one solution, sharing information, coordinating deadlines, and streamlining processes so that a surplus of agents,consumer's move is easier and often less costly. As we rely on partner agents to handle demand swings. We built our partner program so our lead agents can deliver consistently high-quality service at busy times, and so we can limit the effect of fixed expenses when demand falters. Anytime we haveintegrate these services more customers than our lead agents can serve well, our website and mobile application refer those customers to our partners.
Bay Equity underwrites mortgage loans and, after originating each loan, Bay Equity sells most of the loans to work with us againthird-party mortgage investors, retains a small amount of mortgage servicing rights, and referservices a small portfolio of loans. Bay Equity is licensed in 48 states and the District of Columbia. These markets accounted for more than 98% of our services to their friends and family.brokerage's buy-side transactions in 2023.
Title Services
Rent. offers an end-to-end digital marketing platform that connects consumers with available apartments and settlement service.houses for rent across all 50 states and the District of Columbia.
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Competition
The residential brokerage industry is highly fragmented. There are an estimated 2,000,000fragmented, with numerous active licensed agents and over 86,000 real estate brokerages, and is evolving rapidly in the United States. We face intense competition nationallyresponse to technological advancements, changing customer preferences, and in each of the markets we serve.new offerings. We compete primarily against other residential real estate brokerages, which include franchise operations affiliated with national or local brands, and small independent brokerages. We also compete with hybrid residential brokerages, which combine Internet technology and brokerage services, and a growing number of Internet-based brokerages and others whothat operate with novelnon-traditional real estate business models. Competition is particularly intense in some of the densely populated metropolitan markets we serve, as they are dominated by entrenched real estate brokerages with potentially greater financial resources, superior local referral networks, name recognition and perceived local knowledgeare the primary markets for innovative and expertise. well-capitalized new entrants.
We alsobelieve we compete primarily based on:
•access to timely, accurate data about homes for sale;
•traffic to our website and mobile application, which themselves are subject to competition against online real estate data websites that aggregate listings and sell advertising to traditional brokers.brokers;
•the speed and quality of our service, including agent responsiveness and local knowledge;
•our ability to hire and retain agents who deliver the best customer service;
•the costs of delivering our service and the price of our service to consumers;
•consumer awareness of our service and the effectiveness of our marketing efforts;
•technological innovation; and
•depth and breadth of local referral networks.
Bay Equity competes with numerous national and local multi-product banks as well as focused mortgage originators. We believecompete primarily on service, product selection, interest rates, and origination fees.
Title Forward competes with numerous national and local companies that typically focus solely on these services. We compete primarily on timeliness of service and fees.
Rent. competes with companies that provide an online marketplace for residential rental listings and related digital marketing solutions. We compete primarily on the scope and quality of listings we offer on our customer-focused valuesdigital platforms, our value-added digital marketing solutions, traffic generated through our websites and technology differentiate us frommobile applications, and the breadth of our competitorsbroader marketing services.
Seasonality
For the impact of seasonality on our business, see "Quarterly Results of Operations and Key Business Metrics" under Item 7.
Our Lead Agents
Our goal is to be the best employer in real estate. At the heart of this goal is an investment in the real estate agents who directly help our customers buy and sell homes. We refer to these agents as our lead agents. Unlike traditional real estate brokerages, where agents work as independent contractors, we employ our lead agents and provide them with health insurance and other benefits as well as the opportunity to earn equity compensation. As a result, our lead agents in 2023 earned a median income that we compete favorably with respectwas more than two times as much as agents at competing brokerages. Also in 2023, our lead agents were, on average, more than twice as productive as agents at competing brokerages. And compared to the factors above.top-20 brokerages by volume in 2023, our lead agents had the highest annual sales volume. In January 2024, in four pilot markets, we began paying lead agents a larger transaction bonus in lieu of a base salary.
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Our Executive Officers
Below is information regarding our executive officers. Each executive officer holds office until his or her successor is duly elected and regulations enforced by both governmentsqualified or until the officer’s earlier resignation, disqualification, or removal.
•Glenn Kelman, age 53, has served as our chief executive officer since September 2005 and private organizations. Many of these rules and regulations are constantly evolving. If we are unable to comply with them, we could be subject to civil and criminal liabilities, revocation, or suspensionone of our licenses or other adverse actions. We may also be requireddirectors since March 2006.
•Bridget Frey, age 46, has been employed by us since June 2011 and has served as our chief technology officer since February 2015.
•Anthony Kappus, age 43, has been employed by us since March 2014 and has served as our chief legal officer since May 2021. Mr. Kappus previously served as our senior vice president - legal affairs from August 2018 to modify or discontinue some or allMay 2021 and vice president - legal from September 2014 to August 2018.
•Chris Nielsen, age 57, has served as our chief financial officer since June 2013.
•Anna Stevens, age 50, has served as our chief human resources officer since August 2022. Prior to joining Redfin, Ms. Stevens served as the Chief People Officer of HD Supply, Inc., a North American industrial distributor.
•Christian Taubman, age 45, has served as our chief growth officer since April 2021. Mr. Taubman previously served as our chief product officer from October 2019 to April 2021. Prior to joining Redfin, Mr. Taubman served in several different roles with Amazon (a technology company) from April 2011 to October 2019. As Director - Smart Home Verticals from December 2017 to October 2019, Mr. Taubman led employees in product management, software engineering, and program management, with the mission of helping customers to connect more smart devices to Amazon's Alexa virtual assistant.
Our Regulatory Environment
The residential real estate industry is heavily regulated by federal, state, and local governments in the United States. Because of our offerings,complete customer solution approach of combining brokerage, rentals, mortgage, title services, a customer may be able to receive more than one real estate-related service from us. Accordingly, some government regulations affect more than one of our operating segments and may impact our ability to grow our business and our reputation may be harmed. See “Risk Factors” for a discussion of our regulatory risks.offer multiple services to the same customer.
Our mortgage business is subject to extensive federal, state,Website and local laws and regulations.Public Filings
Our principal executive office is located at 1099 Stewart Street, Suite 600, Seattle, Washington 98101. Our telephone number is (206) 576-8333. Our website address is www.redfin.com. However, none of the information on, or accessible through, our website is incorporated intoThrough this Annual Report on Form 10-K.
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Item 1A. Risk Factors
You should carefully consider the risks and uncertainties described below, together with all of the other information in this Annual Report on Form 10-K, including “Management’s Discussionannual report, before investing in any of our securities. The occurrence of any single risk or any combination of risks could materially and Analysis of Financial Condition and Results of Operations” andadversely affect our consolidated financial statements and related notes. Our business, operating results, financial condition, liquidity, or prospects could be materiallycompetitive position, and adversely affected by any of these risks and uncertainties. If any of these risks occurs,consequently, the trading pricevalue of our common stock could declinesecurities. The material adverse effects include, but are not limited to, not growing our revenue or market share at the pace that they have grown historically or at all, our revenue and you might lose all or partmarket share fluctuating on a quarterly and annual basis, an extension of your investment. Our business, operating results, financial performance, or prospects could also be harmed by risksour history of losses and uncertaintiesa failure to become profitable, not currently known to us orachieving the revenue and net income (loss) guidance that we currently do not believe are material.provide, and harm to our reputation and brand.
Risks Related to Our Business and Industry
Our success depends largely on the health of the U.S. residential real estate industry. This industry, whichin turn, is seasonal, cyclical, and affected by changes in general economic conditions, which are beyond our control. Any of the following macroeconomic factors could adversely affect demand forreduce the volume of residential real estate resulttransactions, cause a decline in falling homethe prices at which homes are bought and sold, or otherwise adversely affect the industry and harm our business:
•slow economic growth or recessionary conditions;
•increased unemployment rates or stagnant or declining wages;
•low consumer confidence in the economy or the U.S. residential real estate industry;
•adverse changes in local or regional economic conditions in the markets that we serve;serve, particularly our top-10 markets and markets into which we are attempting to expand;
•low home inventory levels, which may result from zoning regulations, higher construction costs, and housing market uncertainty that discourages some home sellers, among other factors;
•lack of affordably priced homes, which may result from home prices growing faster than wages, among other factors;
•volatility and general declines in the stock market or lower yields on individuals' investment portfolios;
•increased expenses associated with home ownership, including rising insurance costs that may result from more frequent and severe natural disasters and inclement weather;
•newly enacted and potential federal, state, and statelocal legislative tax or regulatory changesactions, as well as new judicial decisions, that would adversely affect the U.S. residential real estate industry generally or in our top-10 markets, including (i) actions or decisions that would increase the tax liability arising from buying, selling, or owning real estate; (ii) actions or decisions that would change the way real estate brokerage commissions are negotiated, calculated, or paid; (iii) actions or decisions that would discourage individuals from owning, or obtaining a mortgage on, more than one home; and (iv) potential reform relating to Fannie Mae, Freddie Mac, and other government sponsored entities that provide liquidity to the mortgage market, and limitations onmarket;
•loss in confidence in the deductionsdebt, obligations, or operations in the U.S. government, or a shutdown of certain mortgage interest expenses and property taxes;the U.S. government, which could impact broader credit markets or economic activity;
•changes that cause U.S. real estate to be more expensive for foreign purchases, such as (i) increases in the exchange rate for the U.S. dollar compared to foreign currencies causing U.S. real estate to be more expensive for foreign purchasers;
and (ii) foreign regulatory changes or capital controls that would make it more difficult for foreign purchasers to withdraw capital from their home countries or purchase and hold U.S. real estate;
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•changed generational views on homeownership and generally decreased financial institutions;resources available for purchasing homes; and
•war, terrorism, political uncertainty, innatural disasters, inclement weather, health epidemics or pandemics, and acts of God, and the United States.
For 2015, 2016, and 2017, approximately 75%, 72%, and 69% of our real estate revenue, respectively, was derived fromthe year ended December 31, 2023, our top-10 markets which consistby real estate services revenue consisted of the metropolitan areas of Boston, Chicago, Denver (including Boulder and Colorado Springs), Los Angeles (including Santa Barbara), Maryland, Orange County,Northern Virginia, Portland (including Bend), San Diego, San Francisco, Seattle, and Virginia. TheseSeattle.
Local and regional conditions in these markets may differ significantly from prevailing conditions in the United States or other parts of the country. Accordingly, events may adversely and disproportionately affect demand for and sales prices of homes in these markets. Any overall or disproportionate downturn in demand or home prices in any of our largest markets, particularly if we are unable to increase revenue from our other markets, could adversely affect growth of our revenue, gross profit, profitability, and market share or otherwise harm our business.
Our top markets are primarily major metropolitan areas, where home prices and transaction volumes are generally higher than other markets. Local and regional economic conditions in these markets differ materially from prevailing conditions in other parts of the United States. For instance, the Tax Cuts and Jobs Act recently signed into law imposes significant limits on the annual deduction for real estate taxes and mortgage interest expenses. Due to the higher home prices and real estate taxes in most of our top-10 markets as compared to other parts of the United States, these reductions may adversely and disproportionately affect demand for and sales prices of homes in these metropolitan areas. In addition, due to the higher home prices in these markets,As a result, our real estate services revenue, gross margin, and gross margin isprofit are generally higher in these markets than in our smaller markets. Any overall or disproportionate downturn in demand or economic conditions in anyTo the extent there is a long-term net migration to cities outside of these markets, the relative percentage of residential housing transactions may shift away from the top markets where we have historically generated most of our largest markets, particularly if we are not ablerevenue and gross profit. Our inability to adapt to any shift, including failing to increase revenue and gross profit from our other markets, could result in a decline in our revenue and harm our business.
Competition in the residential brokerage industry is intense and if we cannot compete effectively, our business will be harmed.
Many of our brokerage competitors across each of our businesses have substantial competitive advantages, such as longer operating histories, stronger brand recognition, greater financial resources, stronger brand recognition, more management, sales, marketing and other resources, superior local referral networks, perceived local knowledge and expertise, and extensive relationships with participants in the residential real estate industry, including third-party data providers such as MLSs.multiple listing services ("MLSs"). Consequently, these brokeragescompetitors may have an advantage in recruiting and retaining agents, attracting consumers, acquiring customers, and growing their businesses. They may also be able to provide consumers with offerings that are different from or superior to those we provide. They may also be acquired by third parties with greater resources than ours, which would further strengthen and enable them to compete more vigorously or broadly with us. The success of our competitors could result in our loss of market share and harm our business.
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We have integrated, and may not continue to grow at its recent pace, or at all.
We have integrated artificial intelligence (“AI”) technologies in the real estate industry and the U.S. economy;
We may not be successful in our efforts to do any of the foregoing, and any failureexpect that there will continue to be successful in these matters could adversely affect our revenue growth. You should not consider our past revenue growth tonew laws or regulations concerning the use of AI technology, which might be indicative of our future growth.
requires specialized expertise. We may not be able to attract and retain effectively train, motivate,top talent to support our AI technology initiatives. If any of the operational, compliance or reputational risks were to materialize, our business and utilizeresults of operations may be adversely affected.
We may be unable to maintain or improve our current technology offerings at a competitive level or develop new technology offerings that meet customer or agent expectations. Our technology offerings may also contain undetected errors or vulnerabilities.
Our technology offerings, including tools, features, and products, are key to our competitive plan for attracting potential customers and hiring and retaining lead agents. As the number of homebuyers and home sellers, renters, agents, and listings shared on our website and mobile application and the extent and types of data grow, our need for additional network capacity and computing power will also grow. Maintaining or improving our current technology, network capacity and computing power to meet evolving industry standards and customer and agent expectations and data growth, as well as developing commercially successful and innovative new technology, is challenging and expensive. For example, the nature of development cycles may result in delays between the time we incur expenses and the time we introduce new technology and generate revenue, if any, from those investments. Anticipated customer demand for a technology offering could also decrease after the development cycle has commenced, and we would not be able to recoup costs, which may be substantial, we incurred.
As standards and expectations evolve and new technology becomes available, we may be unable to identify, design, develop, and implement, in a timely and cost-effective manner, new technology offerings to meet those standards and expectations. As a result, of our business model, our lead agents generally earn less on a per transaction basis than traditional agents, whichwe may be unattractive to some agents. Because our model is uncommon in our industry, agents considering working for us may not understand our compensation model, or may not perceive it to be more attractive than the independent contractor, commission-driven compensation model used by most traditional brokerages. If we‘re unable to attract, retain, effectively train, motivate, and utilize lead agents, we will be unable to grow our revenuecompete effectively, and we may be required to significantly increase our lead agent compensation or other costs, which could harm our business.
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We may be beyond our control, such as litigation and claims, our failureunable to comply with local laws and regulations, and illegal activity such as phishing scams or cybersecurity attacks targeted at us, our customers, or others.
We rely on business data to make decisions and drive our machine-learning technology, and errors or inaccuracies in such data may adversely affect our business decisions and the customer experience.
We regularly analyze business data to evaluate growth trends, measure our performance, establish budgets, and make strategic decisions. While our business decisions are based on what we believe to be reasonable calculations for the applicable period of measurement, there are inherent challenges in measuring and interpreting the data, and we cannot be certain that the data are accurate. Errors or inaccuracies in the data could result in poor business decisions, resource allocation, or strategic initiatives. For example, if we overestimate traffic to our website and mobile application, we may not invest an adequate amount of resources in attracting new customers or we may hire more lead agents in a given market than necessary to meet customer demand.
We also use our business data and proprietary algorithms to inform our machine learning, such as in the calculation of our Redfin Estimate, which provides an estimate on the market value of individual homes. If customers disagree with us or if our Redfin Estimate fails to accurately reflect market pricing such that we are unable to attract homebuyers or help our customers sell their homes at satisfactory prices, or at all, customers may lose confidence in us.
If we are unable to deliver a rewarding experience on mobile devices, whether through our mobile website or mobile application, we may be unable to attract and retain customers.
Developing and supporting a mobile website and mobile application across multiple operating systems and devices requires substantial time and resources. We may not be able to consistently provide timely listingsa rewarding customer experience on mobile devices and, as a result, customers we meet through our mobile website or mobile application may not choose to use our services at the same rate as customers we meet through our website.
As new mobile devices and mobile operating systems are released, we may encounter problems in developing or supporting our mobile website or mobile application for them. Developing or supporting our mobile website or mobile application for new devices and their operating systems may require substantial time and resources. The success of our mobile website and mobile application could also be harmed by factors outside of our control, such as:
•increased costs to develop, distribute, or maintain our mobile website or mobile application;
•changes to the terms of service or requirements of a mobile application store that requires us to change our mobile application development or features in an adverse manner; and
•changes in mobile operating systems, such as Apple’s iOS and Google’s Android, that disproportionately affect us, degrade the functionality of our mobile website or mobile application, require that we make costly upgrades to our customers.technology offerings, or give preferential treatment to competitors' websites or mobile applications.
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We may be unable to attract homebuyers, home sellers, and rental customers to our websites and mobile applications in a cost-effective manner.
Our websites and mobile applications are our primary channels for meeting new customers. Accordingly, our success depends on our ability to attract homebuyers, home sellers, and rental customers to our websites and mobile applications in a cost-effective manner. To meet customers, we rely heavily on traffic generated from search engines and downloads of our mobile applications from mobile application stores. We also rely on marketing methods such as targeted email campaigns, paid search advertising, social media marketing, and traditional media, including TV, radio, and billboards.
The number of visitors to our websites and downloads of our mobile applications depend in large part on how and where our website and mobile application rank in Internet search results and mobile application stores, respectively. While we use search engine optimization to help our website rank highly in search results, maintaining or improving our search result rankings is not within our control. Internet search engines frequently update and change their ranking algorithms, referral methodologies, or design layouts, which determine the placement and display of a user’s search results. In some instances, Internet search engines may change these rankings, which may have the effect of promoting their own competing services or the services of one or more of our competitors. Similarly, mobile application stores can change how they display searches and how mobile applications are featured. For instance, editors at the Apple App Store can feature prominently editor-curated mobile applications and cause the mobile application to appear larger than other applications or more visibly on a featured list.
Additionally, our marketing efforts may fail to attract the desired number of customers for a variety of reasons, including the possibility that the creative treatment for our advertisements may be ineffective or new third-party email delivery policies may make it more difficult for us to execute targeted email campaigns.
Our business model of employing lead agents subjects us to challenges not faced by our competitors. Our ability to hire and retain a sufficient number of lead agents is critical to our ability to maintain and grow our market share and to provide an adequate level of service to customers who want to work with our lead agents.
As a result of our business model of employing our lead agents, our lead agents generally earn less on a per transaction basis than traditional agents who work as independent contractors at traditional brokerages. Because our model is uncommon in our industry, agents considering working for us may not understand our compensation model or may not perceive it to be more attractive than the independent contractor compensation model used by most traditional brokerages. Additionally, due to the costs of employing our lead agents, lead agent turnover may be more costly to us than to traditional brokerages. If we are unable to attract, retain, effectively train, motivate, and utilize lead agents, we will be unable to offset the costs of employing them and grow our business. We may also be required to change our compensation model, which could significantly increase our lead agent compensation or other costs.
Also, as a result of employing our lead agents, we incur costs that our brokerage competitors do not, such as base pay, employee benefits, expense reimbursement, training, and employee transactional support staff. Because of this, we have significant costs that, in the event of decreased demand in the markets we serve, may result in us being unable to adjust as rapidly as some of our competitors. In turn, such demand declines may impact us more than our competitors.
Conversely, in times of rapidly rising demand we may face a shortfall of lead agents. To the extent our customer demand increases from current levels, our ability to adequately serve the additional customers, and in turn grow our revenue and U.S. market share by value, depends, in part, on our ability to timely hire and retain additional lead agents. To the extent we are unable to hire, either timely or at all, or retain the required number of lead agents to serve our customer demand, we will be unable to maximize our revenue and market share growth. Although we are able to refer excess demand to our partner agents, historically our partner agents have closed transactions with customers they meet at a lower rate than our lead agents and have generated lower revenue per transaction.
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Referring customers to our partner agents may harm our business.
We refer customers to third-party partner agents when we do not have a lead agent available due to high demand or geographic limitations. Our dependence on partner agents can be particularly heavy in certain new markets as we build our operations to scale in those markets.markets or during times of rapidly rising demand for our services. Our partner agents are independent licensed agents affiliated with other brokerages, and we do not have any control over their actions. We may not be able to attract and retain quality partner agents, and they may not offer the high-quality customer service that we expect. If our partner agents were to provide diminished quality ofpoor customer service, engage in malfeasance, or otherwise violate the law, MLS or other brokerlaws and rules to which we are subject, we may be subject to legal claims and regulations, our reputation and business may be harmed. Improper actions involving our
Our arrangements with third-party partner agents may also lead to direct legal claims against us based on agency, vicarious, or other theories of liability, which, if determined adversely, could increase our costs, affect the use of partner agents as part of our business model and subject us to liability for their actions, including revocation of our licenses and suspension of business operations. Our partner agents may also disagree with us and our strategies regarding the business or our interpretation of our respective rights and obligations under our partner relationships. This could lead to disputes with our partner agents. To the extent we have such disputes, the attention of our management and our partner agents will be diverted, which may harm our business.
We must comply with the rules, terms of service, and policies of REALTOR® associations and MLSs to access and use MLSs' listings data. We belong to numerous REALTOR® associations and MLSs, and each has adopted its own rules, terms of service, and policies governing, among other things, how MLS data may be used and how listings data must be displayed on our website and mobile application. These rules typically do not contemplate multi-jurisdictional online brokerages like ours and vary widely among markets. They also are in some cases inconsistent with the rules of other REALTOR® associations and MLSs such that we are required to customize our website, mobile application, or service to accommodate differences between rules of REALTOR® associations and MLSs. Complying with the rules of each REALTOR® association and MLS requires significant investment, including personnel, technology and development budget efficientlyresources, and the exercise of considerable judgment. In October 2023, Redfin began exiting local REALTOR® associations and the National Association of REALTORS® in some jurisdictions. We could be deemed to be noncompliant by not having these REALTOR® association memberships, or effectively on commercially successfulby having both REALTOR® and innovative technologies,non-REALTOR® agents working at the same brokerage.
If we are deemed to be noncompliant with a REALTOR® association or MLS’s rules, we may not realize the expected benefitsface disciplinary sanctions in that association or MLS, which could include monetary fines, restricting or terminating our access to that MLS’s data, or other disciplinary measures. The loss or degradation of this listings data could materially and adversely affect traffic to our strategy. Moreover, technology development is inherently challengingwebsite and expensive,mobile application, making us less relevant to consumers and the nature of development cycles may result in delays between the time we incur expenses and the time we make available new offerings and generate revenue, if any, from those investments. Anticipated customer demand for an offering we are developing could also decrease after the development cycle has commenced, and we wouldn't be able to recoup substantial costs we incurred.
If we fail to comply with the requirements governing the licensing of interest between usour brokerage, mortgage, and title businesses in the jurisdictions in which we operate, then our ability to operate those businesses in those jurisdictions may be revoked.
Redfin, as a brokerage, and our customers,agents must comply with the requirements governing the licensing and conduct of real estate brokerage and brokerage-related businesses in the markets where we operate. Furthermore, we are also required to comply with the requirements governing the licensing and conduct of mortgage and title and settlement businesses in the markets where we operate. Due to the geographic scope of our operations, we and our agents may not be in compliance with all of the required licenses at all times. Additionally, if we enter into new markets, we may become subject to additional licensing requirements. If we or our agents fail to obtain or maintain the required licenses for conducting our brokerage, mortgage, and title businesses or fail to strictly adhere to associated regulations, the relevant government authorities may order us to suspend relevant operations or impose fines or other penalties.
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It’s possible that the net proceeds Bay Equity receives from the sale of mortgage loans it originates may not exceed the loan amount. Additionally, Bay Equity may also be unable to sell its originated loans at all. In that situation, Bay Equity will need to service the loans and potentially foreclose on the home by itself or through a third party, and either option could impose significant costs, time, and resources on Bay Equity. Bay Equity’s inability to sell its originated loans could also expose us to adverse market conditions affecting mortgage loans.
Bay Equity intends to sell most of the mortgage loans that it originates to investors in the secondary mortgage market. Bay Equity's ability to sell its originated loans in the secondary market, and receive net proceeds from the sale that exceed the loan amount, depends largely on there being sufficient liquidity in the secondary market and its compliance with contracts with investors who have purchased the loans.
Demand in the secondary market for mortgage loans, and Bay Equity’s ability to sell the mortgage loans that it originates on favorable terms and in a timely manner, can be hindered by many factors, including changes in regulatory requirements, the willingness of the agencies, aggregators, or other investors to provide funding for and purchase mortgage loans, and general economic conditions. If Bay Equity were unable to sell its originated loans, either initially or following a repurchase, then it may need to service the loans and we would be exposed to adverse market conditions affecting mortgage loans. For example, we may be required to write down the value of the loan, which reduces the amount of our current assets. Additionally, if Bay Equity borrowed under a warehouse credit facility for the loan, then it will be required to repay the borrowed amount, which reduces our cash on hand that is available for other corporate uses. Finally, if a homeowner were unable to make his or her mortgage payments, then we may be required to foreclose on the home securing the loan. Bay Equity may be unable to retain its subservicer on economically feasible terms to foreclose a home. Furthermore, any proceeds from selling a foreclosed home may be significantly less than the remaining amount of the loan due to Bay Equity.
The growth of Rent.'s business depends on its ability to attract property managers' advertising spending.
Rent.'s growth depends on advertising revenue generated primarily through property managers. Rent.'s ability to attract and retain advertisers may be adversely affected by any of the following factors:
•Rent.’s ability to generate high, and growing, levels of traffic to its family of websites and mobile applications;
•a prolonged period of high occupancy within rental properties, or continued increase of new units coming on the rental market, reducing the need for our advertising services;
•a prolonged period of low occupancy, putting downward pressure on the marketing budgets and operating cash flows of our property manager customers;
•declining quantity and quality of renter leads it provides to property managers;
•its inability to keep pace with changes in technology and features expected by renters when visiting an online rental portal;
•its failure to offer an attractive return on investment to advertisers;
•the inability of property managers to evict tenants for delinquent rent payments; and
•increased market risks, subject usproperty manager operating costs may impact their ability to claimspay for our services.
Rent. does not have long-term contracts with many of its advertisers, and these advertisers may choose to end their relationships with Rent. with little or no advance notice. As Rent.'s existing subscriptions for advertising terminate, it may not be successful in securing new subscriptions.
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We may not realize the anticipated benefits from, and may incur substantial costs related to, undisclosed defects in homes that we sell, alleging that we have breached our dutiesacquisitions of Rent. and Bay Equity.
We acquired Rent. on April 2, 2021 and Bay Equity on April 1, 2022. The anticipated benefits of each acquisition may not come to our customers, or result in other disputes with our customers. Anyfruition. The ongoing integration of these events could harm our reputation or mean that such new services will harm our business.
Cybersecurity incidents could disrupt our business or result in the loss of critical and implement newconfidential information.
Cybersecurity incidents directed at us or our third-party service providers can range from uncoordinated individual attempts to gain unauthorized access to information technology systems to sophisticated and targeted measures known as advanced persistent threats. Cybersecurity incidents are also constantly evolving, including the increase in more sophisticated phishing ransomware or malware attacks, which might interfere with our ability to detect and successfully defend against them. In the ordinary course of our business, we and our third-party service providers collect and store sensitive data, including our proprietary business information, intellectual property and data of our customers and employees, including personally identifiable information. Additionally, we rely on third parties and their security procedures for the secure storage, processing, maintenance, and transmission of information that are critical to our operations. Despite measures designed to prevent, detect, address, and mitigate cybersecurity incidents, such incidents may occur to us or our third-party providers and, depending on their nature and scope, could potentially result in the misappropriation, destruction, corruption, or unavailability of critical data and confidential or proprietary information (our own or that of third parties, including personally identifiable information of our customers and employees) and the disruption of business operations. Any real or perceived compromises to our security, or that of our third-party providers, could cause customers to lose trust and confidence in us and stop using our website and mobile applications. In addition, we may incur significant costs for remediation that may include liability for stolen assets or information, repair of system damage, and compensation to customers, employees, and business partners. We may also be subject to government enforcement proceedings and legal claims by private parties.
We process, transmit, and store personal information, and unauthorized access to, or the unintended release of, this information could result in a claim for damages, regulatory action, loss of business, or unfavorable publicity.
We process, transmit, and store personal information to provide services in highly regulated areas.
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Privacy, data protection, of such information is governed by federal, state, and international laws regarding privacy and data security, all of whichusage laws and regulations are constantlycomplex and rapidly evolving. Changes toAny failure or aalleged failure to comply with these laws and regulations could limit Redfin Mortgage’s ability to originate and fund mortgage loans, require us to change our business practices, result in revocationa claim for damages, regulatory action, loss of business, or suspensionunfavorable publicity.
We use evolving tools and technology, such as pixels, in the operation of our licenseswebsites. We are from time to time involved in, and may in the future be subject to, enforcement actions and private third-party claims arising from the laws to which we are subject. This includes third party claims relying on older legislation as the basis for allegations of consumer data privacy violations against companies using new technology. Companies using tracking technology, including Redfin, have been the subjects of recent data privacy lawsuits brought by third-parties alleging that the use of this modern technology violates consumer privacy as defined by older laws. Many of these lawsuits have not been fully litigated, or have settled, resulting in a current state of uncertainty in the law. In addition, many cyber carriers are reconsidering how, and if, to cover losses related to pixel-based claims. Our use of such technology could subject us to significant civil and criminal penalties. Any such events could harm our business.
We could be required to cease certain activities or incur substantial costs as a result of any claim of infringement of another party’s intellectual property rights.
Any undetected errors or defects in the third-party software we license could prevent the deployment or impair the functionality of our technology, delay new service offerings, or result in a failure of our website or mobile application,application.
For example, we host our website and mobile applications using Amazon Web Services (“AWS”). A prolonged AWS service disruption affecting our website and mobile applications would negatively impact our ability to serve our customers and could damage our reputation with current and potential customers, expose us to liability, cause us to lose customers, or otherwise harm our reputation. Ourbusiness. In the event that our AWS service agreements are terminated, or there is an interruption or lapse of service, or elimination of AWS services or features that we use, we could experience interruptions in access to our subscription offerings as well as significant delays and additional expense in changing to a different cloud infrastructure provider and re-architecting our website and mobile applications for deployment on a different cloud infrastructure service provider. This could materially adversely affect our business, results of additional or alternative third-partyoperations and financial condition.
We use open source software would require us to enter into license agreements with third parties, which may not be available on commercially reasonable terms, or at all.
Our technology incorporates software covered by open source licenses. The terms of various open source licenses have not been interpreted by U.S. courts, and there is a risk thatif they were interpreted, such licenses could be construed in a manner that imposes unanticipated conditions or restrictions on our technology. If portions of our proprietary software are determined to be subject to an open source license, we could be required to publicly release the affected portions of our source code, re-engineer all or a portion of our technologies, or otherwise be limited in our use of such software, each of which could reduce or eliminate the value of our technologies and harm our business. In addition to risks related to license requirements, use of open source software can lead to greater risks than use of third- party commercial software, as open source licensors generally do not provide warranties or controls on the origin of the software. Many of the risks associated with use of open source software cannot be eliminated and, if such risks materialize, could harm our business.technologies.
Moreover, we cannot assure you that our processes for controlling our use of open source software willmay not be effective. If we are helddo not to have compliedcomply with the terms of an applicable open source software license, we could be required to seek licenses from third parties to continue offering our services on terms that are not economically feasible, to re-engineer our technology to remove or replace the open source software, to discontinue the use of certain technology if re-engineering could not be accomplished on a timely basis, to pay monetary damages, to make generally available the source code for our proprietary technology, or to waive certain intellectual property rights, anyrights.
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Our business depends on third-party network and mobile infrastructure and on our ability to maintain and scale the technology underlying our offerings.
If we are unable to secure intellectual property rights, our competitors could use our intellectual property to market offerings similar to ours and we could experience operational failures. If we experience interruptionswould have no recourse to enjoin or failures in these systems, whether due to system failures, computer viruses, physical or electronic break-ins, attacks on domain name servers or other third parties on which we rely, orstop their actions. Additionally, any other reason, the security and availability of our servicesintellectual property rights may be challenged by others and technologies could be affected. Any such event could harm our reputation, result in a loss of consumers, customers and agents using our offerings, and cause us to incur additional costs.
We collect informationare subject to a variety of federal, state and local laws, and our compliance with these laws, or the enforcement of our rights under these laws, may increase our expenses, require management's resources, or force us to change our business practices.
We are currently subject to a variety of, and may in the future become subject to additional, federal, state, and local laws. The laws include, but are not limited to, those relating to our customers as part of our businessreal estate, brokerage, title, mortgage, advertising, privacy and marketing activities. The collectionconsumer protection, labor and use of personal data is governed by privacyemployment, and intellectual property. These laws and their related regulations of the United Statesmay evolve frequently and other jurisdictions. Privacy regulations continue to evolve and, occasionally, may be inconsistent from one jurisdiction to another. Compliance with applicable privacy regulations may increase our operating costs or adversely affect our ability to market our services and products and serve our customers. In addition, non-compliance with applicable privacy regulations by us, or a breachAdditionally, certain of security systems storing our data, may result in fines, payment of damages, or restrictions on our use or transfer of data.
These laws can be reasonable calculationscostly for the applicable period of measurement, there are inherent challenges in measuring and interpreting the data, and we cannot be sure that the data, or the calculations using such data, are accurate. Errors or inaccuracies in the data could result in poor business decisions, resource allocation, or strategic initiatives. For instance, if we overestimate traffic to our website and mobile application, we may not invest an adequate amount of resources in attracting new customers or we may hire more lead agents in a given market than necessary to meet customer demand. If we make poor decisions based on erroneous or inaccurate data, our business may be harmed.
We are subject to costs associated with defending and resolving proceedings brought by government entities and claims brought by private parties.
We are from time to time involved in, and may in the future be subject to, government investigations or enforcement actions and private third-party claims arising from the laws to which we are subject or the contracts to which we are a party. Such investigations, actions, and claims include, but are not limited to, matters relating to employment law (including misclassification), intellectual property, privacy and data protection, consumer protection, website accessibility, competition and antitrust laws, the Real Estate Settlement Procedures Act of 1974, the Fair Housing Act of 1968 or other fair housing statutes, cybersecurity incidents, data breaches, and commercial or contractual disputes. They may also relate to ordinary-course brokerage disputes, including, but not limited to, failure to disclose property defects, failure to meet client legal obligations, commission disputes, personal injury or property damage claims, and vicarious liability based upon conduct of individuals or entities outside of our control, including partner agents and third-party contractor agents. See Note 8 to our consolidated financial statements for a discussion of pending third-party claims that we believe may be material to us.
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Any such investigations, actions, or claims can be costly to defend or resolve, require significant time from management, or result in negative publicity. Furthermore, to the extent we are unsuccessful in defending an action or claim, we may be subject to civil or criminal penalties, including significant fines or damages, the loss of ability to operate in a jurisdiction, or the need to change certain business practices (including redesigning, or obtaining a license for, our technology or modifying or ceasing to offer certain services). Misclassification claims may also require us to reclassify independent contractor associate agents as employees, thereby subjecting them to wage and hour laws, and resulting in related tax and employment liabilities. Agents may also opt out of our platform given the loss of flexibility under an employment model.
The real estate market may be severely impacted by industry changes as the result of certain class action lawsuits or government investigations.
The real estate industry faces significant pressure from private lawsuits and investigations by the Department of Justice (the “DOJ”) into antitrust issues.
In April 2019, the National Association of Realtors (“NAR”) and certain brokerages and franchisors (including Realogy Holdings Corp., HomeServices of America, Inc. RE/MAX, and Keller Williams Realty, Inc.) were named as defendants in a class action complaint alleging a conspiracy to violate federal antitrust laws by, among other things, requiring residential property sellers in Missouri to pay inflated commission fees to buyer brokers (the “NAR Class Action”). On October 31, 2023, a jury found NAR and various of its co-defendants liable and awarded plaintiffs nearly $1.8 billion in damages (an award that is subject to trebling). Class action suits raising similar claims are already pending in this and other jurisdictions and the outcome of the NAR Class Action may result in additional such actions being filed. Subsequently, Redfin has been named as one of several defendants in similar class action suits as described under the caption “Class Act Complaint” above under Item 1. Legal Proceedings.
Defending against class action litigation is costly, may divert time and money away from our operations, and imposes a significant burden on management and employees. Also, the results of any such litigation or investigation cannot be predicted with certainty, and any negative outcome could result in payments of substantial monetary damages or fines, and/or undesirable changes to our operations or business practices, and accordingly, our business, financial condition, or results of operations could be materially and adversely affected.
In addition to the NAR Class Action and various similar private actions already pending, beginning in 2018, the DOJ began investigating NAR for violations of the federal antitrust laws. The DOJ and NAR appeared to reach a resolution in November 2020, resulting in the filing of a Complaint and Proposed Consent Judgment pursuant to which NAR agreed to adopt certain rule changes, such as increased disclosure of commission offers. The DOJ has since sought to continue its investigation of NAR, and the question of whether the earlier settlement forecloses further investigation is currently being litigated. It is uncertain what effect, if any, the resumption of the DOJ’s investigation could have on the larger real estate industry, including any further settlement that may result therefrom.
Beyond monetary damages, the various class action suits seek to change real estate industry practices and, along with the DOJ investigation, have prompted state and local real estate boards or multiple listing services to discuss and consider changes to long-established rules and regulations. To the extent adopted, such amended rules and regulations may require changes to our business model, including changes to agent and broker compensation. Even if commission sharing remains the norm, it may no longer be mandated, which may lead to the introduction of hourly or a la carte services. If buyers end up having to compensate their brokers, they may be more likely to contact listing agents directly, driving down dual agent broker commissions. Home lending rules and norms do not performcurrently allow for homebuyers to include buyer’s agent compensation in the balance of a home loan, which may impair the ability of homebuyers to pay buyers’ agent fees when purchasing a home. Such potential changes in the model for agent and broker compensation could reduce the fees we receive from our agents and, in turn, adversely affect our financial condition and results of operations.
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Risks Related to Our Indebtedness
Our term loan facility provides our lenders with a first-priority lien against substantially all of our and our subsidiaries’ assets, and contains financial covenants and other restrictions on our actions, which could limit our operational flexibility and otherwise adversely affect our financial condition.
Our term loan facility restricts our ability to, among other things:
•use our accounts receivable, inventory, trademarks and most of our other assets as security in other borrowings or transactions;
•incur additional indebtedness, except for (i) indebtedness secured on a pari passu basis in an amount up to $50,000,000, (ii) indebtedness secured on a junior and subordinated basis or subordinated in right of payment to our senior lenders, and (iii) unsecured indebtedness;
•incur liens upon our property;
•dispose of certain assets;
•purchase or acquire equity interests;
•declare dividends or make certain distributions;
•enter into related party transactions; and
•undergo a merger or consolidation or other transactions.
Our term loan facility also requires that we anticipate,maintain aggregate consolidated liquidity (defined as unrestricted cash plus cash equivalents) of $75.0 million, tested on a quarterly basis. Our ability to comply with these and other covenants is dependent upon several factors, some of which are beyond our control.
Our failure to comply with the covenants or payment requirements, or the occurrence of other events specified in our term loan facility, could result in an event of default under the term loan facility, which would give our lenders the right to terminate their commitments to provide additional loans under the term loan facility and to declare all borrowings outstanding, together with accrued and unpaid interest and fees, to be immediately due and payable. In addition, we have granted our lenders first-priority liens against substantially all of our and our subsidiaries’ assets as collateral (other than the assets of our subsidiary Bay Equity LLC). Failure to comply with the covenants or other restrictions in the term loan facility could result in a default. If the debt under our term loan facility was to be accelerated, we may not have sufficient cash on hand or be able to sell sufficient collateral to repay it, which would have an immediate adverse effect on our business and operating results.
We may be harmed.not have sufficient cash flow to make the payments required under our current indebtedness, and a failure to make payments when due may result in the entire principal amount of our indebtedness becoming due prior to maturity, which may result in our bankruptcy.
Our ability to make scheduled payments of the principal of or to pay interest on our indebtedness, including amounts payable under our 2027 notes and any borrowings under our term loan facility or other future successindebtedness, depends on having sufficient cash on hand when the payments are due. Our cash availability, in turn, depends on our continued abilityfuture performance, which is subject to identify, hire, develop, manage, motivate, and retain qualified personnel, particularly those who have specialized skills and experiencethe other risks described in technology fields andItem 1A. If we are unable to generate sufficient cash flow to make the residential brokerage industry. Further,payments when due, then we may be required to adopt one or more alternatives, such as selling assets, refinancing the notes, or raising additional capital. However, we may not be able to retain the servicesengage in any of these activities or engage in these activities on desirable terms, which could result in a default on our debt obligations.
In addition, holders of our key employees or other membersconvertible senior notes have the right to require us to repurchase their notes upon the occurrence of senior management ina fundamental change at a repurchase price equal to 100% of the future. In particular, we are highly dependent on Glenn Kelman, our Chief Executive Officer, who is criticalprincipal amount of the notes to our business, consumer-focused mission,be repurchased, plus any accrued and strategic direction.
•during any calendar quarter, if our senior management team fails to work together effectively and to execute our plans and strategies, our business could be harmed.
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•during the five business day period after any five consecutive trading day period in which the trading price per $1,000 principal amount of the notes for each trading day of the measurement period was less than 98% of the product of the last reported sale price of our common stock and the conversion rate of the notes on each such trading day;
•if we call any or all of the notes for redemption, at any time prior to the close of business on the scheduled trading day prior to the redemption date; or
•upon the occurrence of specified corporate events.
If any of these conversion features under a tranche of our notes are triggered, then holders of new securitiessuch notes will be entitled to convert the notes at any time during specified periods at their option. Upon conversion, we will be required to make cash payments in respect of the notes being converted, unless we elect to deliver solely shares of our common stock to settle such conversion (other than paying cash in lieu of delivering any fractional share).
In addition, our term loan facility prohibits us from making any cash payments on the conversion or repurchase of our notes if an event of default exists under our term loan facility or if, after giving effect to such conversion or repurchase, we would not be in compliance with the financial covenants under our term loan facility. Our failure to make payments when due may alsoresult in an event of default under the indentures governing our convertible senior notes and cause (i) with respect to our 2025 notes, the remaining $193.4 million aggregate principal amount, and (ii) with respect to our 2027 notes, the entire $503.1 million aggregate principal amount, plus, in each case, any accrued and unpaid interest, to become due immediately and prior to the maturity date, and may further result in a default under our term loan facility. Any acceleration of the amounts outstanding under our indebtedness could result in our bankruptcy. In a bankruptcy, our term loan lender first, and the holders of our convertible senior notes second, would have rights, preferences, or privileges that area claim to our assets senior to thosethe claims of existing stockholders.holders of our common stock.
A substantial portion of our mortgage business’s assets are measured at fair value. If new financing sourcesour estimates of fair value are required, but are insufficient or unavailable,inaccurate, we may needbe required to modify our growth and operating plans and business strategies based on available funding, if any, which would harm our ability to grow our business.
Bay Equity’s mortgage servicing rights (“MSRs”), interest rate lock commitments (“IRLCs”), and mortgage loans held for sale are recorded at fair value on our balance sheet. Fair value determinations require many assumptions and complex analyses, and we evaluate acquisitionscannot control many of or investments in, a wide array of potential strategic opportunities, including third-party technologies and businesses. We may be unable to identify suitable acquisition candidates in the future or to make these acquisitions on a commercially reasonable basis, or at all. Any transactions thatunderlying factors. If our estimates are incorrect, we enter into could be materialrequired to write down the value of these assets, which could adversely affect our financial condition and results of operations. Such acquisitions
In particular, our estimates of the fair value of Bay Equity’s MSRs are based on the cash flows projected to result from the servicing of the related mortgage loans and continually fluctuate due to a number of factors, including estimated discount rate, the cost of servicing, objective portfolio characteristics, contractual service fees, default rates, prepayment rates and other market conditions that affect the number of loans that ultimately become delinquent or are repaid or refinanced. These estimates are calculated by a third party using financial models that account for a high number of variables that drive cash flows associated with MSRs and anticipate changes in those variables over the life of the MSR. The accuracy of our estimates of the fair value of our MSRs are dependent on the reasonableness of the results of such models and the variables and assumptions that are built into them. If prepayment speeds or loan delinquencies are higher than anticipated, or other factors perform worse than modeled, the recorded value of certain of our MSRs may decrease, which could adversely affect our financial condition and results of operations.
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Bay Equity relies on its warehouse credit facilities to fund the mortgage loans that it originates. If one or more of those facilities were to become unavailable, Bay Equity may be unable to find replacement financing on commercially reasonable terms, or at all, and this could adversely affect its ability to originate additional mortgage loans.
Bay Equity relies on borrowings from warehouse credit facilities to fund substantially all of the mortgage loans that it originates. To grow its business, Bay Equity depends, in part, on having sufficient borrowing capacity under its current facilities or obtaining additional borrowing capacity under new facilities. A current facility may become unavailable if Bay Equity fails to comply with its ongoing obligations under the facility or if it cannot agree with the lender on terms to renew the facility. New facilities may not be available on terms acceptable to us. If Bay Equity were unable to secure sufficient borrowing capacity through its warehouse credit facilities, then it may need to rely on our cash on hand to originate mortgage loans. If this cash were unavailable, then Bay Equity may be unable to maintain or increase the amount of mortgage loans that it originates, which will adversely affect its growth.
Each warehouse credit facility contains various restrictive and financial covenants and provides that Bay Equity’s breach or failure to satisfy certain of such covenants constitutes an event of default. In part due to decreased demand in the broader mortgage industry, occasionally Bay Equity may be unable to satisfy certain of these financial covenants. While lenders may waive any breaches of the financial covenants, there is no assurance that every lender will do so. If we were unable to secure a waiver of an event of default from an applicable lender, and such lender determines to enforce is remedies under the applicable warehouse facility, then Bay Equity may lose a portion of its assets, including pledged mortgage loans, and would be unable to rely on such facility to fund its mortgage originations, which may adversely affect Bay Equity’s business. This could trigger similar cross-defaults of Bay Equity’s other warehouse facilities.
The cross-acceleration and cross-default provisions in the agreements governing our current indebtedness may result in an immediate obligation to repay all of either our 2025 and 2027 convertible senior notes, our warehouse credit facilities, or our term loan facility.
The indentures governing our 2025 and 2027 convertible senior notes contain cross-acceleration and cross-default provisions. These provisions could have the intended benefitseffect of creating an event of default under the indenture for either our 2025 or 2027 convertible senior notes, despite our compliance with that agreement, due solely to an event of default or failure to pay amounts owed under the indenture for the other tranche of convertible senior notes. Accordingly, all or a significant portion of our outstanding convertible senior notes could become immediately payable due solely to our business,failure to comply with the terms of a single agreement governing either our 2025 or 2027 convertible senior notes. In addition, each of our warehouse credit facilities and term loan facility contain cross-acceleration and cross-default provisions. These provisions could have the effect of creating an event of default under the agreement for any such facility, despite our compliance with that agreement, due solely to an event of default or failure to pay amounts owed under the agreement for another facility. Accordingly, all or a significant portion of our outstanding warehouse indebtedness or outstanding term loan indebtedness could become immediately payable due solely to our failure to comply with the terms of a single agreement governing one of our facilities. While the cross-default provisions in our existing warehouse credit facilities do not pick up defaults under our convertible senior notes and our existing warehouse credit facilities are carved out of the cross-payment default provisions in our 2025 and 2027 senior notes given that they constitute non-recourse debt, any default under our convertible senior notes would trigger an event of default under our term loan facility and, similarly, any default under our term loan facility would trigger the cross-payment default provisions in our 2025 and 2027 senior notes.
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Risks Related to Our Convertible Preferred Stock
We may be required to make cash payments to our preferred stockholders before our preferred stock's final redemption date of November 30, 2024, and any cash payments may materially reduce our net working capital.
On November 30, 2024, we will be required to redeem all shares of our convertible preferred stock then outstanding and pay accrued dividends on those shares. A preferred stockholder has the option of receiving cash, shares of our common stock, or a combination of cash and shares for this redemption. However, before this redemption, we may be required to make cash payments to our preferred stockholders in the two situations described below, and any such cash payments will reduce our cash available for other corporate uses and may materially reduce our net working capital.
Dividends accrue on each $1,000 of our outstanding convertible preferred stock at a rate of 5.5% per year and are payable quarterly. Assuming we satisfy the "equity conditions" (as defined in the certificate of designation governing our preferred stock), we will pay dividends in shares of our common stock. These conditions principally include (i) we have ensured the liquidity and transferability of our common stock held by the preferred stockholders, (ii) we have issued common stock and paid cash to the preferred stockholders, as required by the certificate of designation, (iii) we are not successfully evaluatein bankruptcy or utilizehave had a bankruptcy proceeding instituted against us, and (iv) we have not breached an agreement that governs the acquired technology, offerings, or personnel, or accurately forecastpreferred stockholders' rights with respect to the financial effect of an acquisition transaction. The process of integrating an acquired company, business, technology, or personnel into our own company is subject to various riskspreferred stock and challenges, including:
A preferred stockholder has the right to continuerequire us to meet these requirements, we may not be ableredeem its preferred stock for cash following the occurrence of a "triggering event" (as defined in the certificate of designation governing our preferred stock). These events are similar in nature to remain listedthe "equity conditions" described above. The cash payment, for each share of preferred stock, would equal the sum of (i) $1,000, (ii) any accrued dividends on Nasdaq. We are not currently requiredthe preferred stock, and (iii) an amount equal to comply withall scheduled dividend payments (excluding any accrued dividends) on the SEC rules that implement Section 404 of the Sarbanes-Oxley Act and are therefore not required to make a formal assessment of the effectiveness of our internal control over financial reportingpreferred stock for that purpose. As a public company, will be required to furnish a report by our management on our internal control over financial reporting beginning with the fiscal year ending December 31, 2018.
Risks Relating to Ownership of Our Common Stock
Our restated certificate of incorporation designates the Court of Chancery of the State of Delaware and the U.S. federal district courts as the sole and exclusive forumforums for certain types of actions and proceedings that may be initiated by our stockholders, which couldstockholders. These provisions may limit our stockholders’a stockholder's ability to obtainbring a favorableclaim in a judicial forum that it finds favorable for disputes with us or our directors, officers, or employees, or agents.which may discourage lawsuits with respect to such claims.
Our restated certificate of incorporation provides that, unless we consent in writing to an alternative forum, the Court of Chancery of the State of Delaware or the Court of Chancery, will be the sole and exclusive forum for (i) any derivative action or proceeding brought on our behalf, (ii) any action asserting a claim of breach of a fiduciary duty owed by any of our directors, officers, employees, or agentsemployees to us or our stockholders, (iii) any action asserting a claim arising pursuant to any provision of the DGCL,Delaware General Corporation Law, our restated certificate of incorporation, or our restated bylaws, (iv) any action to interpret, apply, enforce or determine the validity of our restated certificate of incorporation or our restated bylaws, or (v) any action asserting a claim that is governed by the internal affairs doctrine,doctrine. This exclusive forum provision does not apply to actions arising under the Securities Exchange Act of 1934, or, as described below, the Securities Act of 1933.
Our restated certificate of incorporation further provides that, unless we consent in each case subjectwriting to an alternative forum, the Court of Chancery having personal jurisdiction over the indispensable parties named as defendants therein and the claim not being one that is vested inU.S. federal district courts will be the exclusive jurisdictionforum for any complaint asserting a cause of a court or forum other thanaction arising under the CourtSecurities Act of Chancery or for which the Court of Chancery does1933. Notwithstanding this provision, stockholders will not have subject matter jurisdiction. Any person purchasing or otherwise acquiring any interest in any shares of our capital stock shall be deemed to have noticewaived our compliance with the federal securities laws and the rules and regulations thereunder.
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Item 1B. Unresolved Staff Comments
None.
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Item 1C. Cybersecurity
Overview
Our board of directors (the “Board”) recognizes the critical importance of maintaining the trust and confidence of our customers, business partners, stockholders, and employees. Our audit committee is involved in direct oversight of our risk management program, and cybersecurity represents an important component of our overall approach to enterprise risk management (“ERM”). Our cybersecurity policies, standards, processes and practices are fully integrated into our ERM program and are based on recognized frameworks established by the National Institute of Standards and Technology, the International Organization for Standardization, and other applicable industry standards. We seek to address cybersecurity risks through a comprehensive, cross-functional approach that focuses on preserving the confidentiality, security and availability of the information that we collect and store by identifying, preventing and mitigating cybersecurity threats and effectively responding to cybersecurity incidents when they occur.
Risk Management and Strategy
As one of the critical elements of our overall ERM approach, our cybersecurity program is focused on the following key areas:
Governance—Our audit committee oversees our ERM program, including the management of risks arising from cybersecurity threats, and are supported by the Information Security Steering Committee (the “ISSC”), the Cybersecurity Incident Response Team (the “CSIRT”), and our information security (“InfoSec”) team. Our audit committee receives presentations and reports on cybersecurity risks, which address a wide range of topics including recent developments, evolving standards, vulnerability assessments, third-party and independent reviews, the threat environment, technological trends and information security considerations arising with respect to our peers and third parties. The ISSC oversees the frameworks the InfoSec team uses to benchmark the controls and maturity of our security program. The ISSC is a cross-functional group that has oversight and input into the roadmap and projects reflecting the maturity benchmarks of the frameworks upon which we base our program, and receives monthly updates as to the status of the roadmap projects. The CSIRT monitors the prevention, detection, mitigation and remediation of cybersecurity threats and incidents in real time, and reports such threats and incidents to the ISSC, who then reports up to our audit committee when appropriate. The audit committee is responsible for escalating cybersecurity threats and incidents to the Board if and when appropriate. We have established frameworks so that our ISSC, audit committee, and board of directors also receive prompt and timely information regarding any cybersecurity incident that meets established reporting thresholds, as well as ongoing updates regarding any such incident until it has been addressed.
To facilitate the success of our cybersecurity risk management program, the CSIRT is composed of multidisciplinary teams throughout Redfin who are deployed to address cybersecurity threats and to respond to cybersecurity incidents. The audit committee consists of at least three members of the Board. The ISSC includes our chief financial officer (“CFO”), our chief legal officer (“CLO”), and other key leaders across the company. Our chief technology officer (“CTO”) oversees our security team. Our CFO has over 30 years of experience managing risks at Redfin, Zappos, Amazon (Home and Garden), Bain & Company and Accenture, including risks arising from cybersecurity threats. Our CLO has 16 years of experience managing risks, including risks arising from cybersecurity threats. Our CTO has over 24 years of experience, including experience managing risks arising from cybersecurity threats across several industries to include health care and business solutions.
Collaborative Approach—we have implemented a comprehensive, cross-functional approach to identifying, preventing and mitigating cybersecurity threats and incidents, while also implementing controls and procedures that provide for the prompt escalation of certain cybersecurity incidents, so that decisions regarding the public disclosure and reporting of such incidents can be made by management in a timely manner. The ISSC and the CSIRT work collaboratively to build and implement a program designed to protect our information systems from cybersecurity threats and to promptly respond to any cybersecurity incidents in accordance with our incident response and recovery plans.
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Technical Safeguards—We deploy technical safeguards that are designed to protect our information systems from cybersecurity threats, including rate-limiting and web application firewalls, anti-malware functionality, access controls, and threat detection systems including posture management tooling. We ensure the ongoing security and improves these technical safeguards through regular security reviews of components, code, libraries, and environments.
Incident Response and Recovery Planning—We have established and maintain incident response and recovery plans that address our response to a cybersecurity incident. These plans are tested and evaluated on a regular basis.
Third-Party Risk Management—We maintain a risk-based approach to identifying and overseeing cybersecurity risks presented by third parties, including vendors, service providers and other external users of our systems, as well as the systems of third parties that could adversely impact our business in the event of a cybersecurity incident affecting those third-party systems.
Education and Awareness—We provide mandatory training for our personnel regarding cybersecurity threats as a means to equip our employees with effective tools to address cybersecurity threats, and to communicate our evolving information security policies, standards, processes and practices. We engage in the periodic assessment and testing of our policies, standards, processes and practices that are designed to address cybersecurity threats and incidents. These efforts include a wide range of activities, including audits, assessments, tabletop exercises, threat modeling, vulnerability testing and other exercises focused on evaluating the effectiveness of our cybersecurity measures and planning. We regularly engage third parties to perform assessments on our cybersecurity measures, including information security maturity assessments, audits and independent reviews of our information security control environment and operating effectiveness. The results of such assessments, audits and reviews are reported to the ISSC, the audit committee, and the Board, and we adjust our cybersecurity policies, standards, processes and practices as necessary based on the information provided by these assessments, audits and reviews.
Insurance—We maintain cyber insurance coverage.
Risks from Cybersecurity Threats
To date we have not experienced any cybersecurity incidents, including any previous cybersecurity incidents, that have materially affected or are reasonably likely to affect our business, including our business strategy, results of operations or financial condition.
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Item 2. Properties
Item 3. Legal Proceedings
Item 4. Mine Safety Disclosures
22
PART II
Item 5. Market for Registrant's Common Equity, Related Stockholder Matters and Issuer Purchases of Equity Securities
Our common stock has beenis listed on The Nasdaq Global Select Market under the symbol “RDFN” since July 28, 2017. Prior to that date, there was no public trading market for our common stock. The following table sets forth for the periods indicated the range of high and low sales price per share of our common stock, as reported on The Nasdaq Global Select Market:“RDFN.”
| Fiscal Year 2017 | High | Low | |||||
| Third Quarter (beginning July 28, 2017) | $ | 33.49 | $ | 19.29 | |||
| Fourth Quarter | $ | 31.32 | $ | 19.50 | |||
As of December 31, 2017,February 21, 2024, we had 551202 holders of record of our common stock. Because many of our shares of common stock are held by brokers and other institutions on behalf of stockholders, we are unable to estimate the total number of stockholdersbeneficial owners of our common stock represented by these record holders.
Stock Performance Graph
The graph below compares the cumulative total return onof a $100 investment in our common stock with thatthe cumulative total return of the same investment in the S&P 500 Index and the RDG Composite Index. The period shown commences on July 28, 2017,December 31, 2018, which was the year in which our common stock first started trading after our initial public offering ("IPO"), and ends on December 31, 2017,2023.
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Unregistered Sales of Securities
During the end of our last fiscal year. The graph assumes an investment of $100 in each of
Purchases of Equity Securities
During the quarter ended December 31, 2023, there were no purchases of our common stock by or on behalf of us or any of our affiliated purchasers, as such term is defined in Rule 10b-18(a)(3) under the Issuer and Affiliated PurchasersSecurities Exchange Act of 1934.
Item 6. Selected Financial Data[Reserved]
Not applicable.
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| Year Ended December 31, | |||||||||||||||
| 2014 | 2015 | 2016 | 2017 | ||||||||||||
(in thousands, except share and per share data) | |||||||||||||||
| Consolidated Statements of Operations Data: | |||||||||||||||
| Revenue | $ | 125,363 | $ | 187,338 | $ | 267,196 | $ | 370,036 | |||||||
| Cost of revenue | 93,272 | 138,492 | 184,452 | 258,216 | |||||||||||
| Gross profit | 32,091 | 48,846 | 82,744 | 111,820 | |||||||||||
| Operating expenses: | |||||||||||||||
| Technology and development | 17,876 | 27,842 | 34,588 | 42,532 | |||||||||||
| Marketing | 15,058 | 19,899 | 28,571 | 32,251 | |||||||||||
| General and administrative | 24,240 | 31,394 | 42,369 | 53,009 | |||||||||||
| Total operating expenses | 57,174 | 79,135 | 105,528 | 127,792 | |||||||||||
| Income (loss) from operations | (25,083 | ) | (30,289 | ) | (22,784 | ) | (15,972 | ) | |||||||
| Interest income and other income, net: | |||||||||||||||
| Interest income | — | 46 | 173 | 882 | |||||||||||
| Other income, net | 24 | 7 | 85 | 88 | |||||||||||
| Total interest income and other income, net | 47 | 53 | 258 | 970 | |||||||||||
| Income (loss) before tax benefit (expense) | (25,036 | ) | (30,236 | ) | (22,526 | ) | (15,002 | ) | |||||||
| Income tax benefit (expense) | 306 | — | — | — | |||||||||||
| Net income (loss) | $ | (24,730 | ) | $ | (30,236 | ) | $ | (22,526 | ) | $ | (15,002 | ) | |||
| Accretion of redeemable convertible preferred stock | $ | (101,251 | ) | $ | (102,224 | ) | $ | (55,502 | ) | $ | (175,915 | ) | |||
| Net income (loss) attributable to common stock—basic and diluted | $ | (125,981 | ) | $ | (132,460 | ) | $ | (78,028 | ) | $ | (190,917 | ) | |||
| Net income (loss) per share attributable to common stock—basic and diluted | $ | (11.76 | ) | $ | (9.87 | ) | $ | (5.42 | ) | $ | (4.47 | ) | |||
| Weighted average shares used to compute net income (loss) per share attributable to common stock—basic and diluted | 10,716,557 | 13,416,411 | 14,395,067 | 42,722,114 | |||||||||||
| Year Ended December 31, | |||||||||||||||
| 2014 | 2015 | 2016 | 2017 | ||||||||||||
| (in thousands) | |||||||||||||||
| Cost of revenue | $ | 1,280 | $ | 1,440 | $ | 2,266 | $ | 2,902 | |||||||
| Technology and development | 962 | 1,375 | 2,383 | 3,325 | |||||||||||
| Marketing | 237 | 298 | 469 | 487 | |||||||||||
| General and administrative | 2,717 | 2,449 | 3,295 | 4,387 | |||||||||||
| Total | $ | 5,196 | $ | 5,562 | $ | 8,413 | $ | 11,101 | |||||||
| As of December 31, | |||||||||||||||
| 2014 | 2015 | 2016 | 2017 | ||||||||||||
| (in thousands) | |||||||||||||||
| Consolidated Balance Sheet Data: | |||||||||||||||
| Cash, cash equivalents, and short-term investments | $ | 112,127 | $ | 87,341 | $ | 65,779 | $ | 208,342 | |||||||
| Working capital | 106,196 | 83,234 | 60,445 | 204,349 | |||||||||||
| Total assets | 142,113 | 125,054 | 133,477 | 281,955 | |||||||||||
| Redeemable convertible preferred stock | 497,699 | 599,914 | 655,416 | — | |||||||||||
| Total stockholders’ equity (deficit) | (370,595 | ) | (495,713 | ) | (563,734 | ) | 235,430 | ||||||||
Item 7. Management's Discussion and Analysis of Financial Condition and Results of Operations
The following discussion and analysis of our financial condition and results of operations should be read together with our consolidated financial statements, the accompanying notes, and other financial information included elsewhere in this Annual Report on Form 10-K. annual report. In particular, the risk factors contained in Item 1A may reflect trends, demands, commitments, events, or uncertainties that could materially impact our results of operations and liquidity and capital resources.
The following discussion contains forward-looking statements, that involve risks and uncertainties such as statements regarding our future operating results and financial position, our business strategy and plans, estimates,our market growth and beliefs. Our actual results could differ materially from those discussed in thetrends, and our objectives for future operations. See "Note Regarding Forward-Looking Statements" for more information about relying on these forward-looking statements below.statements. The following discussion also contains information using industry publications that generally state that thepublications. See "Note Regarding Industry and Market Data" for more information contained therein has been obtained from sources believed to be reliable, but such information may not be accurate or complete. We have not independently verified any of the data from third-party sources nor have we ascertained the underlying economic assumptions reliedabout relying on therein. We are not aware of any misstatements regarding thethese industry survey or research data provided herein, our estimates involve risks and uncertainties and are subject to change based upon various factors. Factors that could cause or contribute to those differences in our actual results and factors that may affect industry, survey or research data include, but are not limited to, those discussed below and those discussed elsewhere in this Annual Report on Form 10-K, particularly in the sections “Special Note Regarding Forward-Looking Statements” above and Part I, Item 1A. “Risk Factors” above.publications.
When we use the term basis points to"basis points" in the following discussion, we refer to units of one‑hundredth of one percent.
Overview
We help people buy and sell homes. Representing customers in over 100 markets in the United States and Canada, we are a technology-powered residential real estate brokerage. We represent people buying and selling homes in over 80 markets throughout the United States. Our mission is to redefine real estate in the consumer’s favor. In a commission-driven industry, we put the customer first. We do this by pairingpair our own agents with our own technology to create a service that is faster, better, and costs less. We meet customers through our listings-search website and mobile application.
We earn substantially alluse the same combination of our revenue helping our customers buytechnology and local service to originate, service, and subsequently sell homes. Our key revenue components are:
Our mission is to homebuyers.
Adverse Macroeconomic Conditions and expect to continue to invest,Our Associated Actions
Beginning in marketing to promote the Redfin brandsecond quarter of 2022 and continuing through the fourth quarter of 2023, a number of economic factors adversely impacted the residential real estate market, including higher mortgage interest rates, lower consumer sentiment, and increased inflation. This shift in technology development to make the homebuying and home selling experience better and fastermacroeconomic backdrop adversely impacted consumer demand for our customersservices, as consumers weighed the financial implications of selling or purchasing a home and taking out a mortgage.
In response to these macroeconomic and consumer demand developments, we took action to adjust our operations and manage our business towards longer-term profitability despite these adverse macroeconomic factors.
From April 2022, after completing the acquisition of Bay Equity, through December 2023, through involuntary reductions and attrition, we reduced our total number of employees by 40%, including a reduction in lead agents while continuingof 40%. These workforce reductions were intended to lower costs.align the size of our operations with the level of consumer demand for our services at that time.
In November of 2022, we decided to wind-down our properties segment, which included RedfinNow. This was a strategic decision we made in order to focus our resources on our core business in the years ended December 31, 2015, 2016, and 2017, we generated revenueface of $187.3 million, $267.2 million, and $370.0 million, respectively, representing annual growththe rising cost of 49%, 43%, and 38%, respectively.capital. We generated net lossescompleted the wind-down of $30.2 million, $22.5 million, and $15.0 millionour properties segment in the second quarter of 2023. Results for the years ended December 31, 2015, 2016,properties segment are now reported in discontinued operations for all periods presented. The following discussion and 2017, respectively
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Key Business Metrics
In addition to the measures presented in our consolidated financial statements, we use the following key metrics to evaluate our business, develop financial forecasts, and make strategic decisions.
| Year Ended December 31, | |||||||||||||||||
| 2023 | 2022 | 2021 | |||||||||||||||
| Monthly average visitors (in thousands) | 49,479 | 49,654 | 47,113 | ||||||||||||||
| Real estate services transactions | |||||||||||||||||
| Brokerage | 47,244 | 66,554 | 76,680 | ||||||||||||||
| Partner | 14,676 | 13,649 | 17,899 | ||||||||||||||
| Total | 61,920 | 80,203 | 94,579 | ||||||||||||||
| Real estate services revenue per transaction | |||||||||||||||||
| Brokerage | $ | 12,260 | $ | 11,269 | $ | 11,076 | |||||||||||
| Partner | 2,681 | 2,718 | 3,020 | ||||||||||||||
| Aggregate | 9,990 | 9,814 | 9,551 | ||||||||||||||
U.S. market share by units(1) | 0.76 | % | 0.80 | % | 0.77 | % | |||||||||||
| Revenue from top-10 markets as a percentage of real estate services revenue | 55 | % | 58 | % | 62 | % | |||||||||||
| Average number of lead agents | 1,776 | 2,426 | 2,396 | ||||||||||||||
| Mortgage originations by dollars (in millions) | $ | 4,268 | $ | 4,317 | $ | 988 | |||||||||||
| Mortgage originations by units (in ones) | 10,654 | 10,625 | 2,643 | ||||||||||||||
| Year Ended December 31, | |||||||||||
| 2015 | 2016 | 2017 | |||||||||
| Monthly average visitors (in thousands) | 11,705 | 16,215 | 22,623 | ||||||||
| Real estate transactions: | |||||||||||
| Brokerage | 18,586 | 25,868 | 35,038 | ||||||||
| Partner | 8,906 | 9,482 | 10,755 | ||||||||
| Total | 27,492 | 35,350 | 45,793 | ||||||||
| Real estate revenue per real estate transaction: | |||||||||||
| Brokerage | $ | 9,215 | $ | 9,436 | $ | 9,429 | |||||
| Partner | 1,142 | 1,719 | 1,971 | ||||||||
| Aggregate | 6,600 | 7,366 | 7,677 | ||||||||
| Aggregate home value of real estate transactions (in millions) | 12,296 | 16,199 | 21,280 | ||||||||
| U.S. market share by value | 0.44 | % | 0.54 | % | 0.67 | % | |||||
| Revenue from top-10 Redfin markets as a percentage of real estate revenue | 76 | % | 72 | % | 69 | % | |||||
| Average number of lead agents | 591 | 763 | 1,023 | ||||||||
Monthly Average Visitors
The number of, and growth in, visitors to our website and mobile application are important leading indicators of our business activity because these channels are the primary ways we meet customers. For a particular period, monthly average visitors refers to the average of theThe number of unique visitors to our website and mobile application for each of the months in that period. Monthly average visitors areis influenced by, among other things, market conditions that affect interest in buying or selling homes, the level and success of our marketing programs, seasonality, and seasonality.how our website appears in search results. We believe we can continue to increase monthly visitors, which helps our growth.
Given the lengthy process to buy or sell a home, a visitor during one month may not convert to a revenue-generating customer until many months later, if at all.
When we refer to "monthly average visitors" for a particular period, we are referring to the average number of unique visitors to our website and our mobile applicationapplications for each of the months in that period, as measured by Google Analytics, a product that provides digital marketing intelligence. Visitors are tracked by Google Analytics tracks visitors using cookies, with a unique cookie being assigned to each browser or mobile application on a device. For any given month, we countGoogle Analytics counts all of the unique cookies that visited our website or either our iOS or Androidand mobile applicationapplications during that month;month. Google Analytics considers each such unique cookie isas a unique visitor. IfDue to third-party technological limitations, user software settings, or user behavior, it is possible that Google Analytics may assign a person accesses our mobile application usingunique cookie to different devices within a given month, each such mobile device is counted as a separate visitor for that month. Ifvisits by the same person accessesto our website using an anonymous browser, or clearsmobile application. In such instances, Google Analytics would count different visits by the same person as separate visits by unique visitors. Accordingly, reliance on the number of unique cookies counted by Google Analytics may overstate the actual number of unique persons who visit our website or resets cookies onour mobile applications for a given month.
Our monthly average visitors exclude visitors to Rent.'s websites and mobile applications.
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Real Estate Services Transactions
We record a brokerage real estate services transaction when one of our lead agents represented the homebuyer or home seller in the purchase or sale, respectively, of a home. We record a partner real estate services transaction (i) when one of our partner agents represented the homebuyer or home seller in the purchase or sale, respectively, of a home or (ii) when a Redfin customer sold his or her device, each access withhome to a new cookie is countedthird-party institutional buyer following our introduction of that customer to the buyer. We include a single transaction twice when our lead agents or our partner agents serve both the homebuyer and the home seller of the transaction. Additionally, when one of our lead agents represented RedfinNow in its sale of a home, we included that transaction as a new unique visitor for that month.brokerage real estate services transaction. We completed the wind-down of our RedfinNow business in the second quarter of 2023.
Increasing the number of real estate services transactions in which we or our partner agents represent homebuyers and home sellers is critical to increasing our revenue and, in turn, to achieving profitability. Real estate services transaction volume is influenced by, among other things, the pricing and quality of our services as well as market conditions that affect home sales, such as local inventory levels and mortgage interest rates. Real estate services transaction volume is also affected by seasonality and macroeconomic factors. We include a single transaction twice when we or our partner agents serve both the homebuyer and the home seller of a home.
Real Estate Services Revenue per Real Estate Transaction
Real estate services revenue per real estate transaction, together with the number of real estate services transactions, is a factor in evaluating business growth and determining pricing.revenue growth. We also use this metric to evaluate pricing changes. Changes in real estate services revenue per real estate transaction can be affected by, among other things, our pricing, the mix of transactions from homebuyers and home sellers, changes in the value of homes in the markets we serve, the geographic mix of our transactions, and the transactions we refer to partner agents.
any third-party institutional buyer. We calculate real estate services revenue per real estate transaction by dividing brokerage, partner, or aggregate revenue, as applicable, by the corresponding number of real estate services transactions in any period.
Prior to July 2022, homebuyers who purchased their home using our lead agents andbrokerage services would receive a commission refund in a substantial majority of theour markets. In July 2022, we began a pilot program in certain of those markets to eliminate our commission refund. Since this pilot was successful, we eliminated our commission refund in all markets in December 2022. The average refund per transaction for a homebuyer was $1,336 in 2022. The elimination of this commission refund has increased our real estate transactionsservices revenue per transaction in 2023, although this metric is also impacted by the factors discussed above. In September 2023, we referbegan a pilot program in certain markets to partner agents is an important indicator ofprovide a refund to homebuyers who sign a buyer agency agreement with us before their second home tour.
From 2022 to 2023, the health of our business because our revenue is largely based on a percentage of each home’s sale price. This metric is affected chiefly by the number of customers we serve, but also by changes inbrokerage transactions from home values in the markets we serve. We include the value of a single transaction twice when we or our partner agents serve both the homebuyer and home seller of a transaction.sellers was essentially unchanged at approximately 43%.
U.S. Market Share by ValueUnits
Increasing our U.S. market share by valueunits is critical to our ability to grow our business and achieve profitability over the long term. We believe there is a significant opportunity to increase our share in the markets we currently serve.
We calculate our market share by aggregating the home valuenumber of brokerage and partner real estate transactions conductedservices transactions. We then divide that number by our lead agents or our partner agents. Then,two times the aggregate number of U.S. home sales, in order to account for both the sell- and buy-side components of each transaction, we divide that value by two-timeshome sale. We obtain the estimated aggregate valuenumber of U.S. home sales.sales from the National Association of REALTORS® ("NAR"). NAR data for the most recent period is preliminary and may subsequently be updated by NAR.
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Revenue from Top-10 Markets as a Percentage of Real Estate Services Revenue
Our top-10 markets by real estate services revenue are the metropolitan areas of Boston, Chicago, Denver (including Boulder and Colorado Springs), Los Angeles (including Santa Barbara), Maryland, Orange County,Northern Virginia, Portland (including Bend), San Diego, San Francisco, Seattle, and Virginia. We plan to continue to diversifySeattle. This metric is an indicator of the geographic concentration of our growth and to increase our market share in our newer markets.real estate services segment. We expect our revenue from top-10 markets to decline as a percentage of our total real estate services revenue over time.
Average Number of Lead Agents
The average number of lead agents, in combination with our other key metrics such as the number of brokerage transactions, is a basis for calculating agent productivity and is one indicator of the potential future growth of our business. We systematically evaluate traffic to our website and mobile application and
customer activity to anticipate changes in customer demand, helping determine when and where to hire lead agents.
We calculate the average number of lead agents by taking the average of the number of lead agents at the end of each month included in the period.
Mortgage Originations
Mortgage originations is the volume of mortgage loans originated by our mortgage business, measured by both dollar value of loans and number of loans. This volume is an indicator for the growth of our mortgage business. Mortgage originations is affected by mortgage interest rates, the ability of our mortgage loan officers to close loans, and the number of our homebuyer customers who use our mortgage business for a mortgage loan, among other factors.
Prior to April 1, 2022, our mortgage business consisted solely of Redfin Mortgage, LLC. From April 1, 2022 through June 30, 2022, our mortgage business consisted of both Bay Equity LLC and Redfin Mortgage, LLC. We dissolved Redfin Mortgage, LLC on June 30, 2022, and since that time, our mortgage business has consisted solely of Bay Equity LLC.
Components of Our Results of Operations
Revenue
We generate revenue primarily from commissions and fees charged on each real estate transactionsservices transaction closed by our lead agents or partner agents.agents, from subscription-based product offerings for our rentals business, and from the origination, sales, and servicing of mortgages.
Real Estate Services Revenue
Brokerage Revenue—Brokerage revenue consists of commissions earned on real estate transactions closed byincludes our offer and listing services, where our lead agents.agents represent homebuyers and home sellers. We recognize commission-based brokerage revenue on theupon closing of a brokerage transaction, less the amount of any commission refundrefunds, closing-cost reductions, or any closing-cost reduction, commission discount, or transaction-fee adjustment.promotional offers that may result in a material right. Brokerage revenue is affected by the number of real estatebrokerage transactions we close, the mix of brokerage transactions, home-sale prices, commission rates, and the amount we give to customers.
Partner Revenue—Partner revenue consists of fees paid to us from partner agents pay us when they close referred transactions,or under other referral agreements, less the amount of any payments we make to customers.homebuyers and home sellers. We recognize these fees as revenue on the closing of a transaction. Partner revenue is affected by the number of partner transactions closed, home-sale prices, and commission rates,rates. If the portion of customers we introduce to our own lead agents increases, we expect the portion of revenue closed by partner agents to decrease.
Rentals Revenue
Rentals Revenue—Rentals revenue is primarily composed of subscription-based product offerings for internet listing services, as well as lead management and digital marketing solutions. Rentals revenue is affected by the number of product offerings sold, pricing for each product, customer retention, and the amount we givemix of product offerings sold to our customers.
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Mortgage Revenue
Mortgage Revenue—Mortgage revenue includes fees from the origination and subsequent sale of loans, loan servicing income, interest income on loans held for sale, origination of IRLCs, and the changes in fair value of our IRLCs, forward sales commitments, loans held for sale, and MSRs. Mortgage revenue is affected by loan volume, loan pricing, and market factors that impact the fair value of our MSRs and loans held for sale.
Other Revenue
Other Revenue—Other services revenue consists ofincludes fees charged forearned from title and settlement services, mortgage operations, licensing and analytics fees from our Walk Score service, homes sold by Redfin Now,data services, and advertising. Substantially all fees and revenue from other services. Revenue isservices are recognized when the service is provided. Redfin Now is our experimental new service where we buy homes directly from homeowners and resell them to homebuyers. Revenue earned from homes previously purchased by Redfin Now is recorded at closing on a gross basis, representing the sales price of the home.
Cost of Revenue and Gross Margin
Cost of revenue consists primarily of personnel costs (including base pay, benefits, and benefits)stock-based compensation), stock- based compensation, transaction bonuses, home-touring and field expenses, listing expenses, customer fulfillment costs related to our rentals segment, office and occupancy expenses, interest expense on our mortgage related warehouse facilities, and depreciation and amortization related to fixed assets and acquired intangible assets, and, for Redfin Now, the cost of homes including the purchase price and capitalized improvements. We expect our personnel expenses to increase as we continue to hire more lead agents to reduce the number of homebuying customers that each lead agent serves.assets.
Gross profit is revenue less cost of revenue. Gross margin is gross profit expressed as a percentage of revenue. Our gross margin has and will continue to be affected by a number of factors, but the most important are the mix of revenue from our segments, real estate services revenue per real estate transaction, agent and support-staff productivity, and personnel costs and transaction bonuses, and, for Redfin Now, the cost of homes.bonuses.
Operating Expenses
Technology and Development
Our primary technology and development expenses are building software for our customers, lead agents, and support staff to work together on a transaction, and building a website and mobile application to meet customers looking to move. These expenses consist primarily ofinclude personnel costs (including base pay, bonuses, benefits, and stock-based compensation, data-license expenses,compensation), data licenses, software costs, and equipment, and infrastructure costs, such as for data centers and hosted services. Technology and developmentThe expenses also include amortization of acquired intangible assets, capitalized internal-use software and website and mobile application development costs. We expense research and development costs as incurred and record them in technology and development expenses.
Marketing
Marketing expenses consist primarily of media costs for online and traditionaloffline advertising, as well as personnel costs (including base pay, benefits, and stock-based compensation.compensation).
General and Administrative
General and administrative expenses consist primarily of personnel costs (including base pay, benefits, and stock-based compensation,compensation), facilities costs and related expenses for our executive, finance, human resources, and legal organizations, depreciation related to the Company'sour fixed assets, and fees for outside services. Outside services are principally comprisedcomposed of external legal, audit, and tax services. For our rentals business, personnel costs include employees in the sales department. These employees are responsible for attracting potential rental properties and agreeing to contract terms, but they are not responsible for delivering a service to the rental property.
Restructuring and Reorganization
Restructuring and reorganization expenses primarily consist of personnel-related costs associated with employee terminations, furloughs, or retention payments associated with wind-down activities.
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Interest Income, Interest Expense, Income Tax (Expense) Benefit, Gain on Extinguishment of Convertible Senior Notes, and Other (Expense) Income, Net
Interest Income
Interest income consists primarily of interest earned on our cash, cash equivalents, and investments.
Interest Expense
Interest expense consists primarily of interest payable and the amortization of debt discounts and issuance costs related to our convertible senior notes and term loan. See Note 14 to our consolidated financial statements for information regarding interest on our convertible senior notes.
Income Tax (Expense) Benefit
Income tax expense primarily relates to current state income taxes recorded for the year, partially offset by a deferred income tax benefit generated by the reduction to a deferred tax liability created through our April 2, 2021 acquisition of Rent.
Gain on Extinguishment of Convertible Senior Notes
Gain on extinguishment of convertible senior notes relates to gains recognized on the repurchase of our convertible senior notes.
Other (Expense) Income, Net
Other (expense) income, net consists primarily of realized and unrealized gains and losses on investments and other assets, including impairment costs on our subleases. See Note 4 to our consolidated financial statements for information regarding unrealized losses on our investments.
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Results of Operations
The following tables set forth our results of operations for the periods presented and as a percentage of our revenue for those periods. The period-to-period comparisons of our historical results are not necessarily indicative of the results that may be expected in the future.
| Year Ended December 31, | |||||||||||||||||
| 2023 | 2022 | 2021 | |||||||||||||||
| (in thousands) | |||||||||||||||||
| Revenue | $ | 976,672 | $ | 1,099,574 | $ | 1,058,638 | |||||||||||
Cost of revenue(1) | 646,853 | 790,455 | 665,419 | ||||||||||||||
| Gross profit | 329,819 | 309,119 | 393,219 | ||||||||||||||
| Operating expenses: | |||||||||||||||||
Technology and development(1) | 183,294 | 178,924 | 143,481 | ||||||||||||||
Marketing(1) | 117,863 | 155,309 | 136,851 | ||||||||||||||
General and administrative(1) | 238,790 | 243,390 | 208,722 | ||||||||||||||
| Restructuring and reorganization | 7,927 | 32,353 | — | ||||||||||||||
| Total operating expenses | 547,874 | 609,976 | 489,054 | ||||||||||||||
| Loss from continuing operations | (218,055) | (300,857) | (95,835) | ||||||||||||||
| Interest income | 10,532 | 6,639 | 635 | ||||||||||||||
| Interest expense | (9,524) | (8,886) | (7,491) | ||||||||||||||
| Income tax (expense) benefit | (979) | (116) | 6,107 | ||||||||||||||
| Gain on extinguishment of convertible senior notes | 94,019 | 57,193 | — | ||||||||||||||
| Other (expense) income, net | (2,385) | (3,770) | 5,360 | ||||||||||||||
| Net loss from continuing operations | $ | (126,392) | $ | (249,797) | $ | (91,224) | |||||||||||
| Year Ended December 31, | |||||||||||
| 2015 | 2016 | 2017 | |||||||||
| (in thousands) | |||||||||||
| Revenue | $ | 187,338 | $ | 267,196 | $ | 370,036 | |||||
Cost of revenue(1) | 138,492 | 184,452 | 258,216 | ||||||||
| Gross profit | 48,846 | 82,744 | 111,820 | ||||||||
| Operating expenses: | |||||||||||
Technology and development(1) | 27,842 | 34,588 | 42,532 | ||||||||
Marketing(1) | 19,899 | 28,571 | 32,251 | ||||||||
General and administrative(1) | 31,394 | 42,369 | 53,009 | ||||||||
| Total operating expenses | 79,135 | 105,528 | 127,792 | ||||||||
| Income (loss) from operations | (30,289 | ) | (22,784 | ) | (15,972 | ) | |||||
| Interest income and other income, net | 53 | 258 | 970 | ||||||||
| Net income (loss) | $ | (30,236 | ) | $ | (22,526 | ) | $ | (15,002 | ) | ||
(1) Includes stock-based compensation as follows:
| Year Ended December 31, | |||||||||||||||||
| 2023 | 2022 | 2021 | |||||||||||||||
| (in thousands) | |||||||||||||||||
| Cost of revenue | $ | 12,914 | $ | 15,137 | $ | 12,388 | |||||||||||
| Technology and development | 33,111 | 26,365 | 21,172 | ||||||||||||||
| Marketing | 5,148 | 3,991 | 2,142 | ||||||||||||||
| General and administrative | 19,528 | 17,526 | 13,843 | ||||||||||||||
| Total | $ | 70,701 | $ | 63,019 | $ | 49,545 | |||||||||||
31
| Year Ended December 31, | Year Ended December 31, | ||||||||||||||||||||||||||||||||||||||||||||
| 2023 | 2023 | 2022 | 2021 | ||||||||||||||||||||||||||||||||||||||||||
| Year Ended December 31, | |||||||||||||||||||||||||||||||||||||||||||||
| 2015 | 2016 | 2017 | |||||||||||||||||||||||||||||||||||||||||||
| (in thousands) | |||||||||||||||||||||||||||||||||||||||||||||
| Cost of revenue | $ | 1,440 | $ | 2,266 | $ | 2,902 | |||||||||||||||||||||||||||||||||||||||
| (as a percentage of revenue) | |||||||||||||||||||||||||||||||||||||||||||||
| (as a percentage of revenue) | |||||||||||||||||||||||||||||||||||||||||||||
| (as a percentage of revenue) | |||||||||||||||||||||||||||||||||||||||||||||
| Revenue | Revenue | 100.0 | % | 100.0 | % | 100.0 | % | ||||||||||||||||||||||||||||||||||||||
Cost of revenue(1) | |||||||||||||||||||||||||||||||||||||||||||||
| Gross profit | |||||||||||||||||||||||||||||||||||||||||||||
| Operating expenses: | |||||||||||||||||||||||||||||||||||||||||||||
| Technology and development | |||||||||||||||||||||||||||||||||||||||||||||
| Technology and development | |||||||||||||||||||||||||||||||||||||||||||||
| Technology and development | 1,375 | 2,383 | 3,325 | ||||||||||||||||||||||||||||||||||||||||||
| Marketing | 298 | 469 | 487 | ||||||||||||||||||||||||||||||||||||||||||
| General and administrative | 2,449 | 3,295 | 4,387 | ||||||||||||||||||||||||||||||||||||||||||
| Total | $ | 5,562 | $ | 8,413 | $ | 11,101 | |||||||||||||||||||||||||||||||||||||||
| Restructuring and reorganization | |||||||||||||||||||||||||||||||||||||||||||||
| Total operating expenses | |||||||||||||||||||||||||||||||||||||||||||||
| Loss from continuing operations | |||||||||||||||||||||||||||||||||||||||||||||
| Interest income | |||||||||||||||||||||||||||||||||||||||||||||
| Interest expense | |||||||||||||||||||||||||||||||||||||||||||||
| Income tax (expense) benefit | |||||||||||||||||||||||||||||||||||||||||||||
| Gain on extinguishment of convertible senior notes | |||||||||||||||||||||||||||||||||||||||||||||
| Other (expense) income, net | |||||||||||||||||||||||||||||||||||||||||||||
| Net loss from continuing operations | Net loss from continuing operations | (12.9) | % | (22.6) | % | (8.6) | % | ||||||||||||||||||||||||||||||||||||||
| Year Ended December 31, | ||||||||
| 2015 | 2016 | 2017 | ||||||
| (as a percentage of revenue) | ||||||||
| Revenue | 100.0 | % | 100.0 | % | 100.0 | % | ||
Cost of revenue(1) | 73.9 | 69.0 | 69.8 | |||||
| Gross profit | 26.1 | 31.0 | 30.2 | |||||
| Operating expenses: | ||||||||
Technology and development(1) | 14.9 | 12.9 | 11.6 | |||||
Marketing(1) | 10.6 | 10.7 | 8.7 | |||||
General and administrative(1) | 16.7 | 15.9 | 14.3 | |||||
| Total operating expenses | 42.2 | 39.5 | 34.6 | |||||
| Income (loss) from operations | (16.1 | ) | (8.5 | ) | (4.4 | ) | ||
| Interest income and other income, net | — | 0.1 | 0.3 | |||||
| Net income (loss) | (16.1 | )% | (8.4 | )% | (4.1 | )% | ||
(1) Includes stock-based compensation as follows:
| Year Ended December 31, | |||||||||||||||||
| 2023 | 2022 | 2021 | |||||||||||||||
| (as a percentage of revenue) | |||||||||||||||||
| Cost of revenue | 1.3 | % | 1.4 | % | 1.2 | % | |||||||||||
| Technology and development | 3.4 | 2.4 | 2.0 | ||||||||||||||
| Marketing | 0.5 | 0.4 | 0.2 | ||||||||||||||
| General and administrative | 2.0 | 1.6 | 1.3 | ||||||||||||||
| Total | 7.2 | % | 5.8 | % | 4.7 | % | |||||||||||
| Year Ended December 31, | ||||||||
| 2015 | 2016 | 2017 | ||||||
| (as a percentage of revenue) | ||||||||
| Cost of revenue | 0.8 | % | 0.8 | % | 0.8 | % | ||
| Technology and development | 0.7 | 0.9 | 0.9 | |||||
| Marketing | 0.2 | 0.2 | 0.1 | |||||
| General and administrative | 1.3 | 1.2 | 1.2 | |||||
| Total | 3.0 | % | 3.1 | % | 3.0 | % | ||
Comparison of the Years Ended December 31, 20162023 and 20172022
Revenue
| Year Ended December 31, | Change | ||||||||||||||||||||||
| 2023 | 2022 | Dollars | Percentage | ||||||||||||||||||||
| (in thousands, except percentages) | |||||||||||||||||||||||
| Real estate services | |||||||||||||||||||||||
| Brokerage | $ | 579,226 | $ | 749,985 | $ | (170,759) | (23) | % | |||||||||||||||
| Partner | 39,351 | 37,091 | 2,260 | 6 | |||||||||||||||||||
| Total real estate services | 618,577 | 787,076 | (168,499) | (21) | |||||||||||||||||||
| Rentals | 184,812 | 155,910 | 28,902 | 19 | |||||||||||||||||||
| Mortgage | 134,108 | 132,904 | 1,204 | 1 | |||||||||||||||||||
| Other | 39,175 | 23,684 | 15,491 | 65 | |||||||||||||||||||
| Total revenue | $ | 976,672 | $ | 1,099,574 | $ | (122,902) | (11) | ||||||||||||||||
| Percentage of revenue | |||||||||||||||||||||||
| Real estate services | |||||||||||||||||||||||
| Brokerage | 59.3 | % | 68.2 | % | |||||||||||||||||||
| Partner | 4.0 | 3.4 | |||||||||||||||||||||
| Total real estate services | 63.3 | 71.6 | |||||||||||||||||||||
| Rentals | 18.9 | 14.2 | |||||||||||||||||||||
| Mortgage | 13.7 | 12.1 | |||||||||||||||||||||
| Other | 4.1 | 2.1 | |||||||||||||||||||||
| Total revenue | 100.0 | % | 100.0 | % | |||||||||||||||||||
32
| Year Ended December 31, | Change | ||||||||||||
| 2016 | 2017 | Dollars | Percentage | ||||||||||
| (in thousands, except percentages) | |||||||||||||
| Real estate revenue: | |||||||||||||
| Brokerage revenue | $ | 244,079 | 330,372 | $ | 86,293 | 35 | % | ||||||
| Partner revenue | 16,304 | 21,198 | 4,894 | 30 | |||||||||
| Total real estate revenue | 260,383 | 351,570 | 91,187 | 35 | |||||||||
| Other revenue | 6,813 | 18,466 | 11,653 | 171 | |||||||||
| Revenue | $ | 267,196 | 370,036 | $ | 102,840 | 38 | |||||||
| Percentage of revenue | |||||||||||||
| Real estate revenue: | |||||||||||||
| Brokerage | 91.4 | % | 89.3 | % | |||||||||
| Partner revenue | 6.1 | 5.7 | |||||||||||
| Total real estate revenue | 97.5 | 95.0 | |||||||||||
| Other revenue | 2.5 | 5.0 | |||||||||||
| Revenue | 100.0 | % | 100.0 | % | |||||||||
In 2017,2023, revenue increaseddecreased by $102.8$122.9 million, or 38%11%, as compared with 2016.2022. This decrease was partially offset by $134.1 million resulting from our acquisition of Bay Equity, and there were $130.2 million of such revenues in 2022. Excluding these revenues from Bay Equity, this decrease in revenue was primarily attributable to a $168.5 million decrease in real estate services revenue. Brokerage revenue represented $86.3decreased by $170.8 million or 84%, of the increase.and partner revenue increased by $2.3 million. Brokerage revenue grew 35%decreased 23% during the period, driven by a 35%29% decrease in brokerage transactions and partially offset by a 9% increase in brokerage real estate transactions and offset by a 0.1% decrease in real estate revenue per brokerage transaction. The increase in brokerage transactions was attributable to higher levels of customer awareness of Redfin and increasing customer demand. Other revenue increased $11.7 million, or 171%, as compared with 2016. $10.5 million of the $11.7 million increase was attributed to Redfin Now. There was no Redfin Now revenue in 2016.
Cost of Revenue and Gross Margin
| Year Ended December 31, | Change | ||||||||||||||||||||||
| 2023 | 2022 | Dollars | Percentage | ||||||||||||||||||||
| (in thousands, except percentages) | |||||||||||||||||||||||
| Cost of revenue | |||||||||||||||||||||||
| Real estate services | $ | 462,625 | $ | 608,027 | $ | (145,402) | (24) | % | |||||||||||||||
| Rentals | 42,086 | 33,416 | 8,670 | 26 | |||||||||||||||||||
| Mortgage | 118,178 | 126,552 | (8,374) | (7) | |||||||||||||||||||
| Other | 23,964 | 22,460 | 1,504 | 7 | |||||||||||||||||||
| Total cost of revenue | $ | 646,853 | $ | 790,455 | $ | (143,602) | (18) | ||||||||||||||||
| Gross profit | |||||||||||||||||||||||
| Real estate services | $ | 155,952 | $ | 179,049 | $ | (23,097) | (13) | % | |||||||||||||||
| Rentals | 142,726 | 122,494 | 20,232 | 17 | |||||||||||||||||||
| Mortgage | 15,930 | 6,352 | 9,578 | 151 | |||||||||||||||||||
| Other | 15,211 | 1,224 | 13,987 | 1,143 | |||||||||||||||||||
| Total gross profit | $ | 329,819 | $ | 309,119 | $ | 20,700 | 7 | ||||||||||||||||
| Gross margin (percentage of revenue) | |||||||||||||||||||||||
| Real estate services | 25.2 | % | 22.7 | % | |||||||||||||||||||
| Rentals | 77.2 | 78.6 | |||||||||||||||||||||
| Mortgage | 11.9 | 4.8 | |||||||||||||||||||||
| Other | 38.8 | 5.2 | |||||||||||||||||||||
| Total gross margin | 33.8 | 28.1 | |||||||||||||||||||||
| Year Ended December 31, | Change | |||||||||||||
| 2016 | 2017 | Dollars | Percentage | |||||||||||
| (in thousands, except percentages) | ||||||||||||||
| Cost of revenue | ||||||||||||||
| Real estate | $ | 176,408 | $ | 237,832 | $ | 61,424 | 35 | % | ||||||
| Other | 8,044 | 20,384 | 12,340 | 153 | ||||||||||
| Total cost of revenue | $ | 184,452 | $ | 258,216 | $ | 73,764 | 40 | |||||||
| Gross profit | ||||||||||||||
| Real estate | $ | 83,975 | $ | 113,738 | $ | 29,763 | 35 | % | ||||||
| Other | (1,231 | ) | (1,918 | ) | (687 | ) | 56 | |||||||
| Total gross profit | $ | 82,744 | $ | 111,820 | $ | 29,076 | 35 | |||||||
| Gross margin (percentage of revenue) | ||||||||||||||
| Real estate | 32.3 | % | 32.4 | % | ||||||||||
| Other | (18.1 | ) | (10.4 | ) | ||||||||||
| Total gross margin | 31.0 | 30.2 | ||||||||||||
In 2017,2023, total cost of revenue increaseddecreased by $73.8$143.6 million, or 40%18%, as compared with 2016. This increase2022. Included in the decrease was $118.0 million resulting from our acquisition of Bay Equity, and there were $118.1 million of expenses in 2022. Excluding these expenses from Bay Equity, this decrease in cost of revenue was primarily attributable to a $27.1$128.1 million increasedecrease in personnel costs and stock-based compensationtransaction bonuses, due to increased lead agentdecreased headcount and related support-staff headcount, a $15.6 million increase in transaction bonuses, an $11.9 million increase in home-touring and field costs and a $9.5 million increase in the cost of homes purchased through Redfin Now.decreased brokerage transactions, respectively.
Total gross margin decreased 75 basis points for 2017 as compared with 2016.
In 2023, real estate services gross margin increased 250 basis points as compared with 2022. This was primarily attributable to a 38 basis-point decrease in transaction bonuses, a 12 basis-point decrease in operating expenses, and a 10 basis-point410 basis point decrease in personnel costs and stock-based compensation, each as a percentage of revenue. This was partially offset by a 29 basis-point increase in office and occupancy expensestransaction bonuses, and a 23 basis-point increase50 basis point decrease in home-touring and field costs, each as a percentage of revenue.
In 2023, rentals gross margin decreased by 140 basis points. This was primarily attributable to a 420 basis point increase in marketing expense as a percentage of homes purchased through Redfin Now.revenue and due to expanded services. This was partially offset by a 150 basis point reduction in personnel costs as a percentage of revenue.
In 2023, mortgage gross margin increased by 710 basis points. This was primarily attributable to a 910 basis point decrease in personnel costs and transaction bonuses as a percentage of revenue. This was partially offset by a 310 basis point increase in production costs as a percentage of revenue.
33
In 2023, other gross margin increased by 3,360 basis points. This was primarily attributable to a 2,270 basis point decrease in personnel costs and transaction bonuses, and a 590 basis point decrease in production costs, each as a percentage of revenue.
Operating Expenses
| Year Ended December 31, | Change | ||||||||||||||||||||||
| 2023 | 2022 | Dollars | Percentage | ||||||||||||||||||||
| (in thousands, except percentages) | |||||||||||||||||||||||
| Technology and development | $ | 183,294 | $ | 178,924 | $ | 4,370 | 2 | % | |||||||||||||||
| Marketing | 117,863 | 155,309 | (37,446) | (24) | |||||||||||||||||||
| General and administrative | 238,790 | 243,390 | (4,600) | (2) | |||||||||||||||||||
| Restructuring and reorganization | 7,927 | 32,353 | (24,426) | (75) | |||||||||||||||||||
| Total operating expenses | $ | 547,874 | $ | 609,976 | $ | (62,102) | (10) | ||||||||||||||||
| Percentage of revenue | |||||||||||||||||||||||
| Technology and development | 18.8 | % | 16.3 | % | |||||||||||||||||||
| Marketing | 12.1 | 14.1 | |||||||||||||||||||||
| General and administrative | 24.4 | 22.1 | |||||||||||||||||||||
| Restructuring and reorganization | 0.8 | 2.9 | |||||||||||||||||||||
| Total operating expenses | 56.1 | % | 55.4 | % | |||||||||||||||||||
| Year Ended December 31, | Change | |||||||||||||
| 2016 | 2017 | Dollars | Percentage | |||||||||||
| (in thousands, except percentages) | ||||||||||||||
| Technology and development | $ | 34,588 | $ | 42,532 | $ | 7,944 | 23 | % | ||||||
| Marketing | 28,571 | 32,251 | 3,680 | 13 | ||||||||||
| General and administrative | 42,369 | 53,009 | 10,640 | 25 | ||||||||||
| Total operating expenses | $ | 105,528 | $ | 127,792 | $ | 22,264 | 21 | |||||||
| Percentage of revenue | ||||||||||||||
| Technology and development | 12.9 | % | 11.6 | % | ||||||||||
| Marketing | 10.7 | 8.7 | ||||||||||||
| General and administrative | 15.9 | 14.3 | ||||||||||||
| Total operating expenses | 39.5 | % | 34.6 | % | ||||||||||
In 2017,2023, technology and development expenses increased by $7.9$4.4 million, or 23%2%, as compared with 2016. The2022. Included in the increase was $1.7 million resulting from our acquisition of Bay Equity, and there were $1.8 million of expenses in 2022. Excluding these expenses Bay Equity, the increase was primarily attributable to a $7.1$3.9 million increase in personnel costs and stock-based compensation due to increased headcount and a $0.5 million increase in outside services including cloud-based technology.costs.
In 2017,2023, marketing expenses increaseddecreased by $3.7$37.4 million, or 13%24%, as compared with 2016. The increase2022. Included in the decrease was $4.0 million resulting from our acquisition of Bay Equity, and there were $4.7 million of expenses in 2022. Excluding these expenses from Bay Equity, the decrease was primarily attributable to a $3.7$37.3 million increasedecrease in marketing media costs as we expandedreduced advertising. Personnel costs and stock-based compensation were flat as compared with 2016.
In 2017,2023, general and administrative expenses increaseddecreased by $10.6$4.6 million, or 25%2%, as compared with 2016. The increase2022. Included in the decrease was $24.7 million resulting from our acquisition of Bay Equity, and there were $22.8 million of expenses in 2022. Excluding these expenses from Bay Equity, the decrease was primarily attributable to a $6.4$6.9 million decrease in personnel costs, a $2.4 million decrease in acquisition-related expenses, and a $2.1 million decrease in legal expenses. This was partially offset by $5.9 million in costs associated with our annual, in-person company event, which we did not conduct in the same period in 2022, and a $0.7 million increase in personnel costsoffice and stock-based compensation, largelyoccupancy expenses as we terminated a lease.
In 2023, restructuring and reorganization expenses decreased by $24.4 million, or 75%, as compared with the resultsame period in 2022. This decrease is primarily attributable to a lower volume of increasesrestructuring activities as compared with 2022, when we decided to wind-down our properties segment.
34
Interest Income, Interest Expense, Income Tax Expense, Gain on Extinguishment of Convertible Senior Notes, and Other Expense, Net
| Year Ended December 31, | Change | ||||||||||||||||||||||
| 2023 | 2022 | Dollars | Percentage | ||||||||||||||||||||
| (in thousands, except percentages) | |||||||||||||||||||||||
| Interest income | $ | 10,532 | $ | 6,639 | $ | 3,893 | 59 | % | |||||||||||||||
| Interest expense | (9,524) | (8,886) | (638) | 7 | |||||||||||||||||||
| Income tax expense | (979) | (116) | (863) | 744 | |||||||||||||||||||
| Gain on extinguishment of convertible senior notes | 94,019 | 57,193 | 36,826 | 64 | |||||||||||||||||||
| Other expense, net | (2,385) | (3,770) | 1,385 | (37) | |||||||||||||||||||
| Interest income, interest expense, income tax expense, gain on extinguishment of convertible senior notes, and other expense, net | $ | 91,663 | $ | 51,060 | $ | 40,603 | 80 | ||||||||||||||||
| Percentage of revenue | |||||||||||||||||||||||
| Interest income | 1.1 | % | 0.6 | % | |||||||||||||||||||
| Interest expense | (1.0) | (0.8) | |||||||||||||||||||||
| Income tax expense | (0.1) | — | |||||||||||||||||||||
| Gain on extinguishment of convertible senior notes | 9.6 | 5.2 | |||||||||||||||||||||
| Other expense, net | (0.2) | (0.3) | |||||||||||||||||||||
| Interest income, interest expense, income tax expense, gain on extinguishment of convertible senior notes, and other expense, net | 9.4 | % | 4.7 | % | |||||||||||||||||||
In 2023, interest income, interest expense, income tax expense, gain on extinguishment of convertible senior notes, and other expense, net increased by $40.6 million, as compared with 2022.
Interest income increased by $3.9 million primarily due to higher interest rates on our cash, cash equivalents, and investments compared with 2022.
Interest expense increased by $0.6 million primarily due to our term loan due in headcount to support continued growth, a $1.6 million increase in outside services expenses, and a $1.5 million increase in occupancy and office expenses. Included in the 2016 expenses is $1.8 million related to the proposed settlement of three lawsuits, as described in2028. See Note 1014 to our consolidated financial statements included elsewherefor further information on our debt.
Income tax expense increased by $0.9 million primarily due to state income tax expenses, and items associated with our acquisitions of Rent. and Bay Equity. See Note 13 to our consolidated financial statements.
Gain on extinguishment of convertible senior notes increased by $36.8 million, due to our paying down a portion of our 2025 and 2027 notes at a discount, where there was $57.2 million of such activity in this Annual Report2022. See Note 14 to our consolidated financial statements for further information on Form 10-K.these transactions.
Other expense, net decreased by $1.4 million primarily due to due to the sale of one of our equity investments at a loss in 2022, and we had no such transaction in 2023.
35
Comparison of the Years Ended December 31, 20152022 and 20162021
Revenue
| Year Ended December 31, | Change | ||||||||||||||||||||||
| 2022 | 2021 | Dollars | Percentage | ||||||||||||||||||||
| (in thousands, except percentages) | |||||||||||||||||||||||
| Real estate services | |||||||||||||||||||||||
| Brokerage | $ | 749,985 | $ | 849,288 | $ | (99,303) | (12) | % | |||||||||||||||
| Partner | 37,091 | 54,046 | (16,955) | (31) | |||||||||||||||||||
| Total real estate services | 787,076 | 903,334 | (116,258) | (13) | |||||||||||||||||||
| Rentals | 155,910 | 121,877 | 34,033 | 28 | |||||||||||||||||||
| Mortgage | 132,904 | 19,818 | 113,086 | 571 | |||||||||||||||||||
| Other | 23,684 | 13,609 | 10,075 | 74 | |||||||||||||||||||
| Total revenue | $ | 1,099,574 | $ | 1,058,638 | $ | 40,936 | 4 | ||||||||||||||||
| Percentage of revenue | |||||||||||||||||||||||
| Real estate services | |||||||||||||||||||||||
| Brokerage | 68.2 | % | 80.2 | % | |||||||||||||||||||
| Partner | 3.4 | 5.1 | |||||||||||||||||||||
| Total real estate services | 71.6 | 85.3 | |||||||||||||||||||||
| Rentals | 14.2 | 11.5 | |||||||||||||||||||||
| Mortgage | 12.1 | 1.9 | |||||||||||||||||||||
| Other | 2.1 | 1.3 | |||||||||||||||||||||
| Total revenue | 100.0 | % | 100.0 | % | |||||||||||||||||||
| Year Ended December 31, | Change | |||||||||||||
| 2015 | 2016 | Dollars | Percentage | |||||||||||
| (in thousands, except percentages) | ||||||||||||||
| Real estate revenue: | ||||||||||||||
| Brokerage revenue | $ | 171,276 | $ | 244,079 | $ | 72,803 | 43 | % | ||||||
| Partner revenue | 10,170 | 16,304 | 6,134 | 60 | ||||||||||
| Total real estate revenue | 181,446 | 260,383 | 78,937 | 44 | ||||||||||
| Other revenue | 5,892 | 6,813 | 921 | 16 | ||||||||||
| Revenue | $ | 187,338 | $ | 267,196 | $ | 79,858 | 43 | |||||||
| Percentage of revenue | ||||||||||||||
| Real estate revenue: | ||||||||||||||
| Brokerage revenue | 91.5 | % | 91.4 | % | ||||||||||
| Partner revenue | 5.4 | 6.1 | ||||||||||||
| Total real estate revenue | 96.9 | 97.5 | ||||||||||||
| Other revenue | 3.1 | 2.5 | ||||||||||||
| Revenue | 100.0 | % | 100.0 | % | ||||||||||
In 2016,2022, revenue increased by $79.9$40.9 million, or 43%4%, as compared with 2015.2021. Included in the increase was $155.9 million from our acquisition of Rent., and there was $121.9 million of such revenue in 2021. Also included in the increase was $130.2 million resulting from our acquisition of Bay Equity, and there was no such revenue in 2021. Excluding these revenues from Rent. and Bay Equity, revenue decreased by $123.3 million due to a $116.3 million decrease in real estate services revenue. Brokerage revenue represented $72.8decreased by $99.3 million or 91%, of the increase.and partner revenue decreased by $17.0 million. Brokerage revenue also grew 43%decreased 12% during the period,
driven by a 39% increase13% decrease in brokerage real estate transactions and partially offset by a 2% increase in real estatebrokerage revenue per brokerage transaction. The increase in brokerage transactions was attributable to higher levels
36
Cost of Revenue and Gross Margin
| Year Ended December 31, | Change | ||||||||||||||||||||||
| 2022 | 2021 | Dollars | Percentage | ||||||||||||||||||||
| (in thousands, except percentages) | |||||||||||||||||||||||
| Cost of revenue | |||||||||||||||||||||||
| Real estate services | $ | 608,027 | $ | 603,320 | $ | 4,707 | 1 | % | |||||||||||||||
| Rentals | 33,416 | 21,739 | 11,677 | 54 | |||||||||||||||||||
| Mortgage | 126,552 | 26,096 | 100,456 | 385 | |||||||||||||||||||
| Other | 22,460 | 14,264 | 8,196 | 57 | |||||||||||||||||||
| Total cost of revenue | $ | 790,455 | $ | 665,419 | $ | 125,036 | 19 | ||||||||||||||||
| Gross profit | |||||||||||||||||||||||
| Real estate services | $ | 179,049 | $ | 300,014 | $ | (120,965) | (40) | % | |||||||||||||||
| Rentals | 122,494 | 100,138 | 22,356 | 22 | |||||||||||||||||||
| Mortgage | 6,352 | (6,278) | 12,630 | (201) | |||||||||||||||||||
| Other | 1,224 | (655) | 1,879 | (287) | |||||||||||||||||||
| Total gross profit | $ | 309,119 | $ | 393,219 | $ | (84,100) | (21) | ||||||||||||||||
| Gross margin (percentage of revenue) | |||||||||||||||||||||||
| Real estate services | 22.7 | % | 33.2 | % | |||||||||||||||||||
| Rentals | 78.6 | 82.2 | |||||||||||||||||||||
| Mortgage | 4.8 | (31.7) | |||||||||||||||||||||
| Other | 5.2 | (4.8) | |||||||||||||||||||||
| Total gross margin | 28.1 | 37.1 | |||||||||||||||||||||
| Year Ended December 31, | Change | |||||||||||||
| 2015 | 2016 | Dollars | Percentage | |||||||||||
| (in thousands, except percentages) | ||||||||||||||
| Cost of revenue | ||||||||||||||
| Real estate | $ | 131,522 | $ | 176,408 | $ | 44,886 | 34 | % | ||||||
| Other | 6,970 | 8,044 | 1,074 | 15 | ||||||||||
| Total cost of revenue | $ | 138,492 | $ | 184,452 | $ | 45,960 | 33 | |||||||
| Gross profit | ||||||||||||||
| Real estate | $ | 49,924 | $ | 83,975 | $ | 34,051 | 68 | % | ||||||
| Other | (1,078 | ) | (1,231 | ) | (153 | ) | 14 | |||||||
| Total gross profit | $ | 48,846 | $ | 82,744 | $ | 33,898 | 69 | |||||||
| Gross margin (percentage of revenue) | ||||||||||||||
| Real estate | 27.5 | % | 32.3 | % | ||||||||||
| Other | (18.3 | ) | (18.1 | ) | ||||||||||
| Total gross margin | 26.1 | 31.0 | ||||||||||||
In 2016,2022, total cost of revenue increased by $46.0$125.0 million, or 33%19%, as compared with 2015. This2021. Included in the increase was $33.4 million resulting from our acquisition of Rent., and there were $21.7 million of such expenses in 2021. Also included in the increase was $118.1 million resulting from our acquisition of Bay Equity, and there were no such expenses in 2021. Excluding these expenses from Rent. and Bay Equity, cost of revenue decreased by $4.8 million, primarily due to the shut-down of Redfin Mortgage.
Total gross margin decreased 900 basis points as compared with 2021, driven primarily by decreases in real estate services and rentals gross margin. This was partially offset by increases in mortgage and other gross margin.
In 2022, real estate services gross margin decreased 1,050 basis points as compared with 2021. This was primarily attributable to a $17.9930 basis point increase in personnel costs and transaction bonuses as a percentage of revenue.
In 2022, rentals gross margin decreased by 360 basis points. This was primarily attributable to a 210 basis point increase in marketing expenses and a 210 basis point increase in personnel costs, each as a percentage of revenue and due to expanded services. This was partially offset by a 90 basis point reduction in outside services costs as a percentage of revenue.
In 2022, mortgage gross margin increased by 3,650 basis points. This was primarily attributable to a 3,160 basis point decrease in personnel costs and transaction bonuses as a percentage of revenue.
In 2022, other gross margin increased by 1,000 basis points. This was primarily attributable to a 470 basis point decrease in personnel costs and transaction bonuses as a percentage of revenue.
37
Operating Expenses
| Year Ended December 31, | Change | ||||||||||||||||||||||
| 2022 | 2021 | Dollars | Percentage | ||||||||||||||||||||
| (in thousands, except percentages) | |||||||||||||||||||||||
| Technology and development | $ | 178,924 | $ | 143,481 | $ | 35,443 | 25 | % | |||||||||||||||
| Marketing | 155,309 | 136,851 | 18,458 | 13 | |||||||||||||||||||
| General and administrative | 243,390 | 208,722 | 34,668 | 17 | |||||||||||||||||||
| Restructuring and reorganization | 32,353 | — | 32,353 | N/A | |||||||||||||||||||
| Total operating expenses | $ | 609,976 | $ | 489,054 | $ | 120,922 | 25 | ||||||||||||||||
| Percentage of revenue | |||||||||||||||||||||||
| Technology and development | 16.3 | % | 13.6 | % | |||||||||||||||||||
| Marketing | 14.1 | 12.9 | |||||||||||||||||||||
| General and administrative | 22.1 | 19.7 | |||||||||||||||||||||
| Restructuring and reorganization | 2.9 | 0.0 | |||||||||||||||||||||
| Total operating expenses | 55.4 | % | 46.2 | % | |||||||||||||||||||
In 2022, technology and development expenses increased by $35.4 million, or 25%, as compared with 2021. Included in the increase was $52.3 million resulting from our acquisition of Rent., and there were $39.0 million such expenses in 2021. Also included in the increase was $1.8 million resulting from our acquisition of Bay Equity, and there were no such expenses in 2021. Excluding these expenses from Rent. and Bay Equity, technology and development expenses increased by $20.3 million. The increase was primarily attributable to a $12.5 million increase in personnel costs.
In 2022, marketing expenses increased by $18.5 million, or 13%, as compared with 2021. Included in the increase was $51.1 million resulting from our acquisition of Rent., and there were $36.1 million such expenses in 2021. Also included in the increase was $4.7 million resulting from our acquisition of Bay Equity, and there were no such expenses in 2021. Excluding these expenses from Rent. and Bay Equity, marketing expenses decreased by $1.2 million. The decrease was primarily attributable to a $2.1 million decrease in marketing media costs. This was partially offset by a $2.8 million increase in personnel costs.
In 2022, general and administrative expenses increased by $34.7 million, or 17%, as compared with 2021. Included in the increase was $90.8 million resulting from our acquisition of Rent., and there were $71.5 million in such expenses in 2021. Also included in the increase was $22.8 million resulting from our acquisition of Bay Equity, and there were no such expenses in 2021. Excluding these expenses from Rent. and Bay Equity, general and administrative expenses decreased by $7.5 million. The decrease was primarily attributable to a $7.3 million decrease in advertising campaign and contractor expenses for recruiting employees, and a $6.5 million decrease in acquisition transaction expenses. This was partially offset by a $4.2 million increase in internet-based services, and a $2.2 million increase in personnel costs due to increased lead agentheadcount.
In 2022, restructuring and related support staff headcount, a $13.3 million increase in transaction bonuses, and a $8.1 million increase in home touring and field costs.
| Year Ended December 31, | Change | |||||||||||||
| 2015 | 2016 | Dollars | Percentage | |||||||||||
| (in thousands, except percentages) | ||||||||||||||
| Technology and development | $ | 27,842 | $ | 34,588 | $ | 6,746 | 24 | % | ||||||
| Marketing | 19,899 | 28,571 | 8,672 | 44 | ||||||||||
| General and administrative | 31,394 | 42,369 | 10,975 | 35 | ||||||||||
| Total operating expenses | $ | 79,135 | $ | 105,528 | $ | 26,393 | 33 | |||||||
| Percentage of revenue | ||||||||||||||
| Technology and development | 14.9 | % | 12.9 | % | ||||||||||
| Marketing | 10.6 | 10.7 | ||||||||||||
| General and administrative | 16.7 | 15.9 | ||||||||||||
| Total operating expenses | 42.2 | % | 39.5 | % | ||||||||||
38
Interest Income, Interest Expense, Income Tax (Expense) Benefit, Gain on Extinguishment of Convertible Senior Notes, and Other (Expense) Income, Net
| Year Ended December 31, | Change | ||||||||||||||||||||||
| 2022 | 2021 | Dollars | Percentage | ||||||||||||||||||||
| (in thousands, except percentages) | |||||||||||||||||||||||
| Interest income | $ | 6,639 | $ | 635 | $ | 6,004 | 946 | % | |||||||||||||||
| Interest expense | (8,886) | (7,491) | (1,395) | (19) | |||||||||||||||||||
| Income tax (expense) benefit | (116) | 6,107 | (6,223) | 102 | |||||||||||||||||||
| Gain on extinguishment of convertible senior notes | 57,193 | — | 57,193 | N/A | |||||||||||||||||||
| Other (expense) income, net | (3,770) | 5,360 | (9,130) | (170) | |||||||||||||||||||
| Interest income, interest expense, income tax (expense) benefit, gain on extinguishment of convertible senior notes, and other (expense) income, net | $ | 51,060 | $ | 4,611 | $ | 46,449 | (1,007) | ||||||||||||||||
| Percentage of revenue | |||||||||||||||||||||||
| Interest income | 0.6 | % | 0.1 | % | |||||||||||||||||||
| Interest expense | (0.8) | (0.7) | |||||||||||||||||||||
| Income tax (expense) benefit | 0.0 | 0.6 | |||||||||||||||||||||
| Gain on extinguishment of convertible senior notes | 5.2 | 0.0 | |||||||||||||||||||||
| Other (expense) income, net | (0.3) | 0.5 | |||||||||||||||||||||
| Interest income, interest expense, income tax (expense) benefit, gain on extinguishment of convertible senior notes, and other (expense) income, net | 4.7 | % | 0.5 | % | |||||||||||||||||||
In 2022, interest income, interest expense, income tax (expense) benefit, gain on extinguishment of convertible senior notes, and other (expense) income, net increased by $46.4 million as compared with 2015. The increase wasto the same period in 2021.
Interest income increased by $6.0 million primarily attributable to a $5.4 million increase in personnel costs and stock-based compensation due to higher interest rates on our cash, cash equivalents, and investments compared with 2021.
Interest expense increased headcount. The increase was alsoby $1.4 million primarily due to a $0.9full year of amortization for our 2027 notes as compared to a partial year in 2021, resulting in $0.5 million increase in office and occupancy expenses. The increase was partially offsetadditional expense in 2022.
Income tax (expense) benefit decreased by a $0.3$6.2 million decreaseprimarily due to reduced usea one-time income tax benefit from the Rent. acquisition in 2021, where no such benefit was recognized in 2022.
Gain on extinguishment of contract software developers.
In 2022, other income, net became other expense, net, a change of $9.1 million primarily due to (1) the fair value of one of our investments being recorded in 2021, where we did not have this Annual Reportrecording during 2022, and the subsequent sale of that investment at a loss, (2) impairment of leases, and (3) losses on Form 10-K.various property and equipment disposals.
Quarterly Results of Operations and Key Business Metrics
The following tables set forth our unaudited quarterly statements of operations data for each of the ninemost recent eight quarters, in the period ended December 31, 2017, as well as the percentage that each line item represents of our revenue for each quarter presented. The information for each quarter has been prepared on a basis consistent with our audited consolidated financial statements included elsewhere in this 10-K, and reflect, in the opinion of management, all adjustments of a normal, recurring nature that are necessary for a fair presentation of the financial information contained in those statements. Our historical results are not necessarily indicative of the results that may be expected in the future. The following quarterly financial data should be read in conjunction with our audited consolidated financial statements included elsewhere in this 10-K.statements.
39
Quarterly Results
| Three Months Ended | |||||||||||||||||||||||||||||||||||
| Dec. 31, 2015 | Mar. 31, 2016 | June 30, 2016 | Sep. 30, 2016 | Dec. 31, 2016 | Mar. 31, 2017 | June 30, 2017 | Sep. 30, 2017 | Dec. 31, 2017 | |||||||||||||||||||||||||||
| (in thousands) | |||||||||||||||||||||||||||||||||||
| Revenue | $ | 45,733 | $ | 41,636 | $ | 77,714 | $ | 81,064 | $ | 66,782 | $ | 59,868 | $ | 104,935 | $ | 109,479 | $ | 95,754 | |||||||||||||||||
Cost of revenue(1) | 35,018 | 38,505 | 50,303 | 50,147 | 45,497 | 53,492 | 67,975 | 70,166 | 66,583 | ||||||||||||||||||||||||||
| Gross profit | 10,715 | 3,131 | 27,411 | 30,917 | 21,285 | 6,376 | 36,960 | 39,313 | 29,171 | ||||||||||||||||||||||||||
| Operating expenses: | |||||||||||||||||||||||||||||||||||
Technology and development(1) | 7,459 | 7,898 | 8,060 | 9,781 | 8,849 | 9,672 | 10,090 | 11,483 | 11,287 | ||||||||||||||||||||||||||
Marketing(1) | 4,888 | 9,211 | 8,486 | 5,436 | 5,438 | 10,459 | 10,132 | 5,588 | 6,072 | ||||||||||||||||||||||||||
General and administrative(1) | 7,157 | 10,385 | 9,526 | 10,037 | 12,421 | 14,367 | 12,466 | 11,995 | 14,181 | ||||||||||||||||||||||||||
| Total | 19,504 | 27,494 | 26,072 | 25,254 | 26,708 | 34,498 | 32,688 | 29,066 | 31,540 | ||||||||||||||||||||||||||
| Income (loss) from operations | (8,789 | ) | (24,363 | ) | 1,339 | 5,663 | (5,423 | ) | (28,122 | ) | 4,272 | 10,247 | (2,369 | ) | |||||||||||||||||||||
| Interest income and other income, net | 18 | 84 | 49 | 37 | 88 | 56 | 32 | 311 | 571 | ||||||||||||||||||||||||||
| Net income (loss) | $ | (8,771 | ) | $ | (24,279 | ) | $ | 1,388 | $ | 5,700 | $ | (5,335 | ) | $ | (28,066 | ) | $ | 4,304 | $ | 10,558 | $ | (1,798 | ) | ||||||||||||
| Three Months Ended | |||||||||||||||||||||||||||||||||||
| Dec. 31, 2015 | Mar. 31, 2016 | June 30, 2016 | Sep. 30, 2016 | Dec. 31, 2016 | Mar. 31, 2017 | June 30, 2017 | Sep. 30, 2017 | Dec. 31, 2017 | |||||||||||||||||||||||||||
| (in thousands) | |||||||||||||||||||||||||||||||||||
| Cost of revenue | $ | 455 | $ | 518 | $ | 525 | $ | 546 | $ | 677 | $ | 714 | $ | 699 | $ | 715 | $ | 774 | |||||||||||||||||
| Technology and development | 404 | 539 | 559 | 555 | 730 | 731 | 751 | 819 | 1,024 | ||||||||||||||||||||||||||
| Marketing | 90 | 110 | 112 | 114 | 133 | 119 | 123 | 121 | 124 | ||||||||||||||||||||||||||
| General and administrative | 568 | 654 | 718 | 940 | 983 | 1,117 | 1,065 | 1,054 | 1,151 | ||||||||||||||||||||||||||
| Total | $ | 1,517 | $ | 1,821 | $ | 1,914 | $ | 2,155 | $ | 2,523 | $ | 2,681 | $ | 2,638 | $ | 2,709 | $ | 3,073 | |||||||||||||||||
| Three Months Ended | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Dec. 31, 2015 | Mar. 31, 2016 | June 30, 2016 | Sep. 30, 2016 | Dec. 31, 2016 | Mar. 31, 2017 | June 30, 2017 | Sep. 30, 2017 | Dec. 31, 2017 | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| (as a percentage of revenue) | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Three Months Ended | Three Months Ended | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Dec. 31, 2023 | Dec. 31, 2023 | Sep. 30, 2023 | Jun. 30, 2023 | Mar. 31, 2023 | Dec. 31, 2022 | Sep. 30, 2022 | Jun. 30, 2022 | Mar. 31, 2022 | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Revenue | 100.0 | % | 100.0 | % | 100.0 | % | 100.0 | % | 100.0 | % | 100.0 | % | 100.0 | % | 100.0 | % | 100.0 | % | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Cost of revenue(1) | 76.6 | 92.5 | 64.7 | 61.9 | 68.1 | 89.3 | 64.8 | 64.1 | 69.5 | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Cost of revenue(1) | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Gross profit | 23.4 | 7.5 | 35.3 | 38.1 | 31.9 | 10.7 | 35.2 | 35.9 | 30.5 | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Operating expenses: | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Technology and development(1) | 16.3 | 19.0 | 10.4 | 12.1 | 13.3 | 16.2 | 9.6 | 10.5 | 11.8 | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Marketing(1) | 10.7 | 22.1 | 10.9 | 6.7 | 8.1 | 17.5 | 9.7 | 5.1 | 6.3 | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| General and administrative(1) | 15.6 | 24.9 | 12.3 | 12.3 | 18.6 | 24.0 | 11.8 | 11.0 | 14.9 | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Technology and development(1) | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Technology and development(1) | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Technology and development(1) | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Marketing(1) | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
General and administrative(1) | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Restructuring and reorganization | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Total | 42.6 | 66.0 | 33.6 | 31.1 | 40.0 | 57.7 | 31.1 | 26.6 | 33.0 | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Income (loss) from operations | (19.2 | ) | (58.5 | ) | 1.7 | 7.0 | (8.1 | ) | (47.0 | ) | 4.1 | 9.3 | (2.5 | ) | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Interest income and other income, net | — | 0.2 | 0.1 | — | 0.1 | 0.1 | — | 0.3 | 0.6 | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Net income (loss) | (19.2 | )% | (58.3 | )% | 1.8 | % | 7.0 | % | (8.0 | )% | (46.9 | )% | 4.1 | % | 9.6 | % | (1.9 | )% | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Loss from continuing operations | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Interest income | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Interest expense | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Income tax (expense) benefit | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Gain on extinguishment of convertible senior notes | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Other expense, net | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Net loss from continuing operations | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Net loss from continuing operations attributable to common stock | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Net loss from continuing operations per share—diluted | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
(1) Includes stock-based compensation as follows:
| Three Months Ended | |||||||||||||||||||||||||||||||||||||||||||||||
| Dec. 31, 2023 | Sep. 30, 2023 | Jun. 30, 2023 | Mar. 31, 2023 | Dec. 31, 2022 | Sep. 30, 2022 | Jun. 30, 2022 | Mar. 31, 2022 | ||||||||||||||||||||||||||||||||||||||||
| Cost of revenue | $ | 2,741 | $ | 3,037 | $ | 3,001 | $ | 4,135 | $ | 4,367 | $ | 4,165 | $ | 3,615 | $ | 2,990 | |||||||||||||||||||||||||||||||
| Technology and development | 8,352 | 8,391 | 8,241 | 8,127 | 6,135 | 6,353 | 6,768 | 7,109 | |||||||||||||||||||||||||||||||||||||||
| Marketing | 1,312 | 1,337 | 1,254 | 1,245 | 1,052 | 1,002 | 894 | 1,043 | |||||||||||||||||||||||||||||||||||||||
| General and administrative | 3,148 | 6,035 | 5,025 | 5,320 | 4,504 | 4,904 | 4,009 | 4,109 | |||||||||||||||||||||||||||||||||||||||
| Total | $ | 15,553 | $ | 18,800 | $ | 17,521 | $ | 18,827 | $ | 16,058 | $ | 16,424 | $ | 15,286 | $ | 15,251 | |||||||||||||||||||||||||||||||
40
| Three Months Ended | Three Months Ended | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Dec. 31, 2023 | Dec. 31, 2023 | Sep. 30, 2023 | Jun. 30, 2023 | Mar. 31, 2023 | Dec. 31, 2022 | Sep. 30, 2022 | Jun. 30, 2022 | Mar. 31, 2022 | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Three Months Ended | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Dec. 31, 2015 | Mar. 31, 2016 | June 30, 2016 | Sep. 30, 2016 | Dec. 31, 2016 | Mar. 31, 2017 | June 30, 2017 | Sep. 30, 2017 | Dec. 31, 2017 | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| (as a percentage of revenue) | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Cost of revenue | 1.0 | % | 1.2 | % | 0.7 | % | 0.7 | % | 1.0 | % | 1.2 | % | 0.7 | % | 0.7 | % | 0.8 | % | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| (as a percentage of revenue) | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| (as a percentage of revenue) | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| (as a percentage of revenue) | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Revenue | Revenue | 100.0 | % | 100.0 | % | 100.0 | % | 100.0 | % | 100.0 | % | 100.0 | % | 100.0 | % | 100.0 | % | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Cost of revenue(1) | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Gross profit | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Operating expenses | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Technology and development | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Technology and development | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Technology and development | 0.9 | 1.3 | 0.7 | 0.7 | 1.1 | 1.2 | 0.7 | 0.7 | 1.1 | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Marketing | 0.2 | 0.3 | 0.1 | 0.1 | 0.2 | 0.2 | 0.1 | 0.1 | 0.1 | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| General and administrative | 1.2 | 1.6 | 0.9 | 1.2 | 1.5 | 1.9 | 1.0 | 1.0 | 1.2 | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Restructuring and reorganization | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Total | 3.3 | % | 4.4 | % | 2.4 | % | 2.7 | % | 3.8 | % | 4.5 | % | 2.5 | % | 2.5 | % | 3.2 | % | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Loss from continuing operations | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Interest income | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Interest expense | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Income tax (expense) benefit | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Gain on extinguishment of convertible senior notes | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Other expense, net | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Net loss from continuing operations | Net loss from continuing operations | (10.4) | % | (7.1) | % | (9.8) | % | (26.8) | % | (12.2) | % | (15.1) | % | (21.4) | % | (45.8) | % | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Three Months Ended | |||||||||||||||||||||||||||||||||||||||||||||||||||||
| Dec. 31, 2023 | Sep. 30, 2023 | Jun. 30, 2023 | Mar. 31, 2023 | Dec. 31, 2022 | Sep. 30, 2022 | Jun. 30, 2022 | Mar. 31, 2022 | ||||||||||||||||||||||||||||||||||||||||||||||
| (as a percentage of revenue) | |||||||||||||||||||||||||||||||||||||||||||||||||||||
| Cost of revenue | 1.3 | % | 1.1 | % | 1.1 | % | 1.9 | % | 2.0 | % | 1.4 | % | 1.0 | % | 1.3 | % | |||||||||||||||||||||||||||||||||||||
| Technology and development | 3.8 | 3.1 | 3.0 | 3.8 | 2.8 | 2.1 | 1.9 | 3.3 | |||||||||||||||||||||||||||||||||||||||||||||
| Marketing | 0.6 | 0.5 | 0.5 | 0.6 | 0.5 | 0.3 | 0.3 | 0.5 | |||||||||||||||||||||||||||||||||||||||||||||
| General and administrative | 1.3 | 2.3 | 1.8 | 2.5 | 1.9 | 1.6 | 1.2 | 1.8 | |||||||||||||||||||||||||||||||||||||||||||||
| Total | 7.0 | % | 7.0 | % | 6.4 | % | 8.8 | % | 7.2 | % | 5.4 | % | 4.4 | % | 6.9 | % | |||||||||||||||||||||||||||||||||||||
Our revenue and cost of revenue have typically followed the periods above has followed a seasonal pattern consistent withof the residential real estate industry. Accordingly,As such, revenue in 2016 and 2017 increasedcost of revenue increase sequentially from the first quarter throughto the second and third quarters. Fourth quarter revenue typically declines sequentially from the third quarter. Revenue in the fourth quarters of 2016
Our 2023 revenue and 2017, as well as the first quarters of 2016 and 2017, declined sequentially.
41
Quarterly Key Business Metrics
| Dec. 31, 2023 | Sep. 30, 2023 | Jun. 30, 2023 | Mar. 31, 2023 | Dec. 31, 2022 | Sep. 30, 2022 | Jun. 30, 2022 | Mar. 31, 2022 | ||||||||||||||||||||||||||||||||||||||||
| Monthly average visitors (in thousands) | 43,861 | 51,309 | 52,308 | 50,440 | 43,847 | 50,785 | 52,698 | 51,287 | |||||||||||||||||||||||||||||||||||||||
| Real estate services transactions | |||||||||||||||||||||||||||||||||||||||||||||||
| Brokerage | 10,152 | 13,075 | 13,716 | 10,301 | 12,743 | 18,245 | 20,565 | 15,001 | |||||||||||||||||||||||||||||||||||||||
| Partner | 3,186 | 4,351 | 3,952 | 3,187 | 2,742 | 3,507 | 3,983 | 3,417 | |||||||||||||||||||||||||||||||||||||||
| Total | 13,338 | 17,426 | 17,668 | 13,488 | 15,485 | 21,752 | 24,548 | 18,418 | |||||||||||||||||||||||||||||||||||||||
| Real estate services revenue per transaction | |||||||||||||||||||||||||||||||||||||||||||||||
| Brokerage | $ | 12,248 | $ | 12,704 | $ | 12,376 | $ | 11,556 | $ | 10,914 | $ | 11,103 | $ | 11,692 | $ | 11,191 | |||||||||||||||||||||||||||||||
| Partner | 2,684 | 2,677 | 2,756 | 2,592 | 2,611 | 2,556 | 2,851 | 2,814 | |||||||||||||||||||||||||||||||||||||||
| Aggregate | 9,963 | 10,200 | 10,224 | 9,438 | 9,444 | 9,725 | 10,258 | 9,637 | |||||||||||||||||||||||||||||||||||||||
U.S. market share by units(1) | 0.72 | % | 0.78 | % | 0.75 | % | 0.79 | % | 0.76 | % | 0.80 | % | 0.83 | % | 0.79 | % | |||||||||||||||||||||||||||||||
| Revenue from top-10 Redfin markets as a percentage of real estate services revenue | 55 | % | 56 | % | 55 | % | 53 | % | 57 | % | 58 | % | 59 | % | 57 | % | |||||||||||||||||||||||||||||||
| Average number of lead agents | 1,692 | 1,744 | 1,792 | 1,876 | 2,022 | 2,293 | 2,640 | 2,750 | |||||||||||||||||||||||||||||||||||||||
| Mortgage originations by dollars (in millions) | $ | 885 | $ | 1,110 | $ | 1,282 | $ | 991 | $ | 1,036 | $ | 1,557 | $ | 1,565 | $ | 159 | |||||||||||||||||||||||||||||||
| Mortgage originations by units (in ones) | 2,293 | 2,786 | 3,131 | 2,444 | 2,631 | 3,720 | 3,860 | 414 | |||||||||||||||||||||||||||||||||||||||
| Three Months Ended | |||||||||||||||||||||||||||||||||||
| Dec. 31, 2015 | Mar. 31, 2016 | June 30, 2016 | Sep. 30, 2016 | Dec. 31, 2016 | Mar. 31, 2017 | June 30, 2017 | Sep. 30, 2017 | Dec. 31, 2017 | |||||||||||||||||||||||||||
| Monthly average visitors (in thousands) | 11,142 | 13,987 | 17,021 | 17,795 | 16,058 | 20,162 | 24,400 | 24,518 | 21,377 | ||||||||||||||||||||||||||
| Real estate transactions: | |||||||||||||||||||||||||||||||||||
| Brokerage | 4,510 | 4,005 | 7,497 | 7,934 | 6,432 | 5,692 | 10,221 | 10,527 | 8,598 | ||||||||||||||||||||||||||
| Partner | 2,273 | 1,936 | 2,602 | 2,663 | 2,281 | 2,041 | 2,874 | 3,101 | 2,739 | ||||||||||||||||||||||||||
| Total | 6,783 | 5,941 | 10,099 | 10,597 | 8,713 | 7,733 | 13,095 | 13,628 | 11,337 | ||||||||||||||||||||||||||
| Real estate revenue per real estate transaction: | |||||||||||||||||||||||||||||||||||
| Brokerage | $ | 9,242 | $ | 9,485 | $ | 9,524 | $ | 9,333 | $ | 9,428 | $ | 9,570 | $ | 9,301 | $ | 9,289 | $ | 9,659 | |||||||||||||||||
| Partner | 1,177 | 1,224 | 1,633 | 1,932 | 1,991 | 1,911 | 1,945 | 1,960 | 2,056 | ||||||||||||||||||||||||||
| Aggregate | $ | 6,539 | $ | 6,793 | $ | 7,491 | $ | 7,474 | $ | 7,481 | $ | 7,548 | $ | 7,687 | $ | 7,621 | $ | 7,822 | |||||||||||||||||
| Aggregate home value of real estate transactions (in millions) | $ | 2,984 | $ | 2,599 | $ | 4,684 | $ | 4,898 | $ | 4,018 | $ | 3,470 | $ | 6,119 | $ | 6,341 | $ | 5,350 | |||||||||||||||||
| U.S. market share by value | 0.46 | % | 0.48 | % | 0.53 | % | 0.57 | % | 0.56 | % | 0.58 | % | 0.64 | % | 0.71 | % | 0.71 | % | |||||||||||||||||
| Revenue from top-10 Redfin markets as a percentage of real estate revenue | 73 | % | 71 | % | 74 | % | 72 | % | 71 | % | 68 | % | 69 | % | 69 | % | 69 | % | |||||||||||||||||
| Average number of lead agents | 667 | 743 | 756 | 756 | 796 | 935 | 1,010 | 1,028 | 1,118 | ||||||||||||||||||||||||||
Similar to our revenue, monthly average visitors to our website and mobile application has typically followed athe seasonal pattern increasing sequentially in 2016 and 2017 fromof the first quarter through the third quarter.residential real estate industry. Monthly average visitors fell sequentially duringin 2022 were impacted by adverse macroeconomic conditions. See section “Adverse Macroeconomic Conditions and Our Associated Actions” under Item 7.
Segment Financial Information
The tables below present, for each of our reportable and other segments, financial information on a GAAP basis and adjusted EBITDA, which is a non-GAAP financial measure, for the fourth quartersyears ended December 31, 2023, 2022, and 2021.
See Note 3 to our consolidated financial statements for more information regarding our GAAP segment reporting.
To supplement our consolidated financial statements that are prepared and presented in accordance with GAAP, we also compute and present adjusted EBITDA, which is a non-GAAP financial measure. We believe adjusted EBITDA is useful for investors because it enhances period-to-period comparability of 2016our financial statements on a consistent basis and 2017 following seasonality.provides investors with useful insight into the underlying trends of the business. The presentation of this financial measure is not intended to be considered in isolation or as a substitute of, or superior to, our financial information prepared and presented in accordance with GAAP. Our calculation of adjusted EBITDA may be different from adjusted EBITDA or similar non-GAAP financial measures used by other companies, limiting its usefulness for comparison purposes. Our adjusted EBITDA for the years ended December 31, 2023, 2022, and 2021 is presented below, along with a reconciliation of adjusted EBITDA to net (loss) income from continuing operations.
42
| Year ended December 31, 2023 | |||||||||||||||||||||||||||||||||||
| Real estate services | Rentals | Mortgage | Other | Corporate Overhead | Total | ||||||||||||||||||||||||||||||
Revenue(1) | $ | 618,577 | $ | 184,812 | $ | 134,108 | $ | 39,175 | $ | — | $ | 976,672 | |||||||||||||||||||||||
| Cost of revenue | 462,625 | 42,086 | 118,178 | 23,964 | — | 646,853 | |||||||||||||||||||||||||||||
| Gross profit | 155,952 | 142,726 | 15,930 | 15,211 | — | 329,819 | |||||||||||||||||||||||||||||
| Operating expenses | |||||||||||||||||||||||||||||||||||
| Technology and development | 108,201 | 63,934 | 2,871 | 4,504 | 3,784 | 183,294 | |||||||||||||||||||||||||||||
| Marketing | 59,746 | 53,952 | 4,064 | 60 | 41 | 117,863 | |||||||||||||||||||||||||||||
| General and administrative | 76,851 | 94,252 | 25,012 | 4,017 | 38,658 | 238,790 | |||||||||||||||||||||||||||||
| Restructuring and reorganization | — | 503 | — | — | 7,424 | 7,927 | |||||||||||||||||||||||||||||
| Total operating expenses | 244,798 | 212,641 | 31,947 | 8,581 | 49,907 | 547,874 | |||||||||||||||||||||||||||||
| (Loss) income from continuing operations | (88,846) | (69,915) | (16,017) | 6,630 | (49,907) | (218,055) | |||||||||||||||||||||||||||||
| Interest income, interest expense, income tax expense, gain on extinguishment of convertible senior notes, and other expense, net | 59 | 215 | (392) | 712 | 91,069 | 91,663 | |||||||||||||||||||||||||||||
| Net (loss) income from continuing operations | $ | (88,787) | $ | (69,700) | $ | (16,409) | $ | 7,342 | $ | 41,162 | $ | (126,392) | |||||||||||||||||||||||
(1) Included in revenue is $1.2 million from providing services to our discontinued properties segment.
| Year ended December 31, 2023 | |||||||||||||||||||||||||||||||||||
| Real estate services | Rentals | Mortgage | Other | Corporate Overhead | Total | ||||||||||||||||||||||||||||||
| Net (loss) income from continuing operations | $ | (88,787) | $ | (69,700) | $ | (16,409) | $ | 7,342 | $ | 41,162 | $ | (126,392) | |||||||||||||||||||||||
Interest income(1) | (59) | (338) | (11,238) | (712) | (9,407) | (21,754) | |||||||||||||||||||||||||||||
Interest expense(2) | — | — | 12,055 | — | 9,417 | 21,472 | |||||||||||||||||||||||||||||
| Income tax expense | — | 123 | 289 | — | 567 | 979 | |||||||||||||||||||||||||||||
| Depreciation and amortization | 16,020 | 39,876 | 3,864 | 1,002 | 2,000 | 62,762 | |||||||||||||||||||||||||||||
Stock-based compensation(3) | 44,002 | 14,653 | 1,466 | 2,246 | 8,334 | 70,701 | |||||||||||||||||||||||||||||
Acquisition-related costs(4) | — | — | — | — | 8 | 8 | |||||||||||||||||||||||||||||
Restructuring and reorganization(5) | — | 503 | — | — | 7,424 | 7,927 | |||||||||||||||||||||||||||||
Impairment(6) | — | — | — | — | 1,948 | 1,948 | |||||||||||||||||||||||||||||
| Gain on extinguishment of convertible senior notes | — | — | — | — | (94,019) | (94,019) | |||||||||||||||||||||||||||||
| Adjusted EBITDA | $ | (28,824) | $ | (14,883) | $ | (9,973) | $ | 9,878 | $ | (32,566) | $ | (76,368) | |||||||||||||||||||||||
(2) Interest expense includes $11.9 million of interest expense related to our warehouse credit facilities for the year ended December 31, 2023.
(3) Stock-based compensation consists of expenses related to stock options, restricted stock units, and our employee stock purchase program. See Note 11 to our consolidated financial statements for more information.
(4) Acquisition-related costs consist of fees for external advisory, legal, and other professional services incurred in connection with our acquisition of other companies.
(5) Restructuring and reorganization expenses primarily consist of personnel-related costs associated with employee terminations, furloughs, or retention due to the restructuring and reorganization activities.
(6) Impairment consists of impairment losses due to subleasing two of our operating leases.
43
| Year ended December 31, 2022 | |||||||||||||||||||||||||||||||||||
| Real estate services | Rentals | Mortgage | Other | Corporate Overhead | Total | ||||||||||||||||||||||||||||||
Revenue(1) | $ | 787,076 | $ | 155,910 | $ | 132,904 | $ | 23,684 | $ | — | $ | 1,099,574 | |||||||||||||||||||||||
| Cost of revenue | 608,027 | 33,416 | 126,552 | 22,460 | — | 790,455 | |||||||||||||||||||||||||||||
| Gross profit | 179,049 | 122,494 | 6,352 | 1,224 | — | 309,119 | |||||||||||||||||||||||||||||
| Operating expenses | |||||||||||||||||||||||||||||||||||
| Technology and development | 105,196 | 59,899 | 6,034 | 3,591 | 4,204 | 178,924 | |||||||||||||||||||||||||||||
| Marketing | 98,673 | 51,064 | 4,889 | 199 | 484 | 155,309 | |||||||||||||||||||||||||||||
| General and administrative | 88,171 | 92,728 | 25,680 | 3,307 | 33,504 | 243,390 | |||||||||||||||||||||||||||||
| Restructuring and reorganization | — | — | — | — | 32,353 | 32,353 | |||||||||||||||||||||||||||||
| Total operating expenses | 292,040 | 203,691 | 36,603 | 7,097 | 70,545 | 609,976 | |||||||||||||||||||||||||||||
| Loss from continuing operations | (112,991) | (81,197) | (30,251) | (5,873) | (70,545) | (300,857) | |||||||||||||||||||||||||||||
| Interest income, interest expense, income tax benefit, gain on extinguishment of convertible senior notes, and other expense, net | (123) | 1,389 | (114) | 140 | 49,768 | 51,060 | |||||||||||||||||||||||||||||
| Net loss from continuing operations | $ | (113,114) | $ | (79,808) | $ | (30,365) | $ | (5,733) | $ | (20,777) | $ | (249,797) | |||||||||||||||||||||||
(1) Included in revenue is $17.8 million from providing services to our discontinued properties segment.
(1) Interest income includes $10.5 million of interest income related to originated mortgage loans for the year ended December 31, 2022.
| Year ended December 31, 2022 | |||||||||||||||||||||||||||||||||||
| Real estate services | Rentals | Mortgage | Other | Corporate Overhead | Total | ||||||||||||||||||||||||||||||
| Net loss from continuing operations | $ | (113,114) | $ | (79,808) | $ | (30,365) | $ | (5,733) | $ | (20,777) | $ | (249,797) | |||||||||||||||||||||||
Interest income(1) | — | (24) | (10,499) | (143) | (6,447) | (17,113) | |||||||||||||||||||||||||||||
Interest expense(2) | — | — | 8,580 | — | 8,778 | 17,358 | |||||||||||||||||||||||||||||
| Income tax expense | — | (1,077) | — | — | 1,193 | 116 | |||||||||||||||||||||||||||||
| Depreciation and amortization | 17,526 | 38,683 | 3,438 | 1,089 | 1,836 | 62,572 | |||||||||||||||||||||||||||||
Stock-based compensation(3) | 36,652 | 11,319 | 4,132 | 1,496 | 9,420 | 63,019 | |||||||||||||||||||||||||||||
Acquisition-related costs(4) | — | — | — | — | 2,437 | 2,437 | |||||||||||||||||||||||||||||
Restructuring and reorganization(5) | — | — | — | — | 32,353 | 32,353 | |||||||||||||||||||||||||||||
Impairment(6) | — | — | — | — | 1,136 | 1,136 | |||||||||||||||||||||||||||||
| Gain on extinguishment of convertible senior notes | — | — | — | — | (57,193) | (57,193) | |||||||||||||||||||||||||||||
| Adjusted EBITDA | $ | (58,936) | $ | (30,907) | $ | (24,714) | $ | (3,291) | $ | (27,264) | $ | (145,112) | |||||||||||||||||||||||
(2) Interest expense includes $8.5 million of interest expense related to our warehouse credit facilities for the year ended December 31, 2022.
(3) Stock-based compensation consists of expenses related to stock options, restricted stock units, and our employee stock purchase program. See Note 11 to our consolidated financial statements for more information.
(4) Acquisition-related costs consist of fees for external advisory, legal, and other professional services incurred in connection with our acquisition of other companies.
(5) Restructuring and reorganization expenses primarily consist of personnel-related costs associated with employee terminations, furloughs, or retention due to the restructuring and reorganization activities from our acquisitions of Bay Equity and Rent., and from our June and October 2022 workforce reductions.
(6) Impairment consists of an impairment loss due to subleasing one of our operating leases.
44
| Year ended December 31, 2021 | |||||||||||||||||||||||||||||||||||
| Real estate services | Rentals | Mortgage | Other | Corporate Overhead | Total | ||||||||||||||||||||||||||||||
Revenue(1) | $ | 903,334 | $ | 121,877 | $ | 19,818 | $ | 13,609 | $ | — | $ | 1,058,638 | |||||||||||||||||||||||
| Cost of revenue | 603,320 | 21,739 | 26,096 | 14,264 | — | 665,419 | |||||||||||||||||||||||||||||
| Gross profit | 300,014 | 100,138 | (6,278) | (655) | — | 393,219 | |||||||||||||||||||||||||||||
| Operating expenses | |||||||||||||||||||||||||||||||||||
| Technology and development | 81,588 | 41,492 | 10,396 | 2,528 | 7,477 | 143,481 | |||||||||||||||||||||||||||||
| Marketing | 98,746 | 36,174 | 561 | 209 | 1,161 | 136,851 | |||||||||||||||||||||||||||||
| General and administrative | 84,655 | 71,943 | 8,306 | 2,288 | 41,530 | 208,722 | |||||||||||||||||||||||||||||
| Total operating expenses | 264,989 | 149,609 | 19,263 | 5,025 | 50,168 | 489,054 | |||||||||||||||||||||||||||||
| Income (loss) from continuing operations | 35,025 | (49,471) | (25,541) | (5,680) | (50,168) | (95,835) | |||||||||||||||||||||||||||||
| Interest income, interest expense, and other income, net | (87) | 3,301 | 3 | 2 | 1,392 | 4,611 | |||||||||||||||||||||||||||||
| Net income (loss) from continuing operations | $ | 34,938 | $ | (46,170) | $ | (25,538) | $ | (5,678) | $ | (48,776) | $ | (91,224) | |||||||||||||||||||||||
(1) Included in revenue is $16.5 million from providing services to our discontinued properties segment.
| Year ended December 31, 2021 | |||||||||||||||||||||||||||||||||||
| Real estate services | Rentals | Mortgage | Other | Corporate Overhead | Total | ||||||||||||||||||||||||||||||
| Net income (loss) from continuing operations | $ | 34,938 | $ | (46,170) | $ | (25,538) | $ | (5,678) | $ | (48,776) | $ | (91,224) | |||||||||||||||||||||||
Interest income(1) | — | — | (1,598) | (2) | (629) | (2,229) | |||||||||||||||||||||||||||||
Interest expense(2) | — | — | 1,666 | — | 7,490 | 9,156 | |||||||||||||||||||||||||||||
| Income tax expense | — | (2,699) | — | — | (3,408) | (6,107) | |||||||||||||||||||||||||||||
| Depreciation and amortization | 13,282 | 27,607 | 1,406 | 761 | 1,962 | 45,018 | |||||||||||||||||||||||||||||
Stock-based compensation(3) | 34,662 | 1,311 | 2,985 | 856 | 9,731 | 49,545 | |||||||||||||||||||||||||||||
Acquisition-related costs(4) | — | — | — | — | 7,925 | 7,925 | |||||||||||||||||||||||||||||
| Adjusted EBITDA | $ | 82,882 | $ | (19,951) | $ | (21,079) | $ | (4,063) | $ | (25,705) | $ | 12,084 | |||||||||||||||||||||||
(2) Interest expense includes $1.7 million of interest expense related to our warehouse credit facilities for the year ended December 31, 2021.
(3) Stock-based compensation consists of expenses related to stock options, restricted stock units, and our employee stock purchase program. See Note 11 to our consolidated financial statements for more information.
(4) Acquisition-related costs consist of fees for external advisory, legal, and other professional services incurred in connection with our acquisitions.
Liquidity and Capital Resources
As of December 31, 2023, we had $696.6 million aggregate principal amount of convertible senior notes outstanding across two issuances maturing between October 15, 2025 and April 1, 2027. See Note 14 to our consolidated financial statements for our obligations to pay semi-annual interest and to repay any outstanding amounts at the notes' maturity. In addition, our 2023 convertible senior notes were fully repaid in cash on July 15, 2023. During the year ended December 31, 2023, we repurchased and retired $320.3 million of home inventory. Ifour 2025 convertible senior notes pursuant to the repurchase program authorized by our board of directors on October 17, 2022, using $241.8 million in cash. As of December 31, 2023, we decidehave repurchased a total of $462.8 million of our 2025 convertible senior notes, using $325.4 million in cash. As of December 31, 2023, we have $124.6 million remaining under the repurchase program for future repurchases. On October 19, 2023, our board of directors increased the amount of cash authorized for use in the existing note repurchase program from $300.0 million in aggregate to significantly expand these new product offerings,$450.0 million in aggregate. The repurchase program includes both our 2025 and 2027 convertible senior notes. The program has no expiration date and will continue until suspended, terminated, or modified by our board of directors.
In addition, as part of the closing of our term loan, we repurchased and retired $76.9 million of our 2025 and 2027 convertible senior notes, using $50.8 million in cash. As of December 31, 2023, we had $124.7 million principal amount of our term loan, maturing on October 20, 2028.
Also, as of December 31, 2023, we had 40,000 shares of convertible preferred stock outstanding. See Note 10 to our consolidated financial statements for our obligations to pay quarterly interest and to redeem any outstanding shares on November 30, 2024.
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Our mortgage business has significant cash requirements due to the period of time between its origination of a mortgage loan and the sale of that loan. We have relied on warehouse credit facilities with different lenders to fund substantially the entire portion of the mortgage loans that our mortgage business originates. Once our mortgage business sells a loan in the secondary mortgage market, we use the proceeds to reduce the outstanding balance under the related facility. See Note 14 to our consolidated financial statements for more information regarding our warehouse credit facilities.
We believe that our existing cash and cash equivalents and investments, together with cash we expect to generate from future operations, and borrowings from our mortgage warehouse credit facilities, will provide sufficient liquidity to meet our operational needs and our growth, and fulfill our payment obligations with respect to our convertible senior notes and convertible preferred stock. However, our liquidity assumptions may change or prove to be incorrect, and we could exhaust our available financial resources sooner than we currently expect. As a result, we may seek new sources of credit financing or elect to raise additional capitalfunds through equity, equity-linked, or debt-financing arrangements to fund this expansion.debt financing arrangements. We cannot assure you that any additional financing will be available to us on acceptable terms or at all.
Our title and settlement business holds cash in escrow that we do not record in our consolidated balance sheets. See Note 7 to our consolidated financial statements for more information regarding these amounts.
Cash Flows
The following table summarizes our cash flows for the periods indicated:
| Year Ended December 31, | |||||||||||||||||
| 2023 | 2022 | 2021 | |||||||||||||||
| (in thousands) | |||||||||||||||||
| Net cash provided by (used in) operating activities | $ | 56,758 | $ | 40,491 | $ | (301,568) | |||||||||||
| Net cash provided by (used in) investing activities | 97,482 | (184,338) | (576,306) | ||||||||||||||
| Net cash (used in) provided by financing activities | (245,415) | (332,094) | 650,341 | ||||||||||||||
| Year Ended December 31, | |||||||||||
| 2015 | 2016 | 2017 | |||||||||
| (in thousands) | |||||||||||
| Net cash provided by (used in) operating activities | $ | (22,221 | ) | $ | (9,352 | ) | $ | 5,355 | |||
| Net cash used in investing activities | (4,567 | ) | (13,567 | ) | (10,364 | ) | |||||
| Net cash provided by financing activities | $ | 3,545 | $ | 1,744 | $ | 149,822 | |||||
Net Cash Flows fromProvided By (Used In) Operating Activities
Our operating cash flows result primarily from cash generated by commissions paid to us from our real estate services business and sales of homes from our discontinued properties business. Our primary uses of cash from operating activities include payments for personnel-related costs, including employee benefits and bonus programs, marketing and advertising activities, purchases of homes for our properties business, office and occupancy costs, and outside services costs. Additionally, our mortgage business generates a significant amount operating cash flow activity from the origination and sale of loans held for sale.
Net cash provided by operating activities was $56.8 million for the year ended December 31, 2023, primarily attributable to changes in 2017 consistedassets and liabilities of $15.0$126.1 million and $60.7 million of net losses, an $18.3 million positive impact from non-cash items an $8.4related to stock-based compensation, depreciation and amortization, changes in the fair value of mortgage servicing rights, gain on extinguishment of convertible senior notes, amortization of debt discounts and issuances costs, lease expense related to right-of-use assets, and other non-cash items. This was offset by a net loss of $130.0 million. The primary source of cash related to changes in our assets and liabilities was a $114.2 million reductiondecrease in miscellaneous receivables when the landlord forinventory related to our Seattle headquarters office reimbursed us for tenant improvements,properties business. The primary use of cash related to changes in our assets and liabilities was a $4.9$20.4 million net increasedecrease in accrued expenses and accounts payable dueand accrued and other liabilities related to the timing of when amounts came due. These benefits were partiallyvendor payments and payroll-related expenses.
Net cash provided by operating activities was $40.5 million for the year ended December 31, 2022, primarily attributable to changes in assets and liabilities of $244.7 million and $116.9 million of non-cash items related to stock-based compensation, depreciation and amortization, gain on extinguishment of convertible senior notes, amortization of debt discounts and issuance costs, lease expense related to right-of-use assets, and other non-cash items. This was offset by a $4.2net loss of $321.1 million. The primary source of cash related to changes in our assets and liabilities was a $243.9 million increasedecrease in prepaid expenses, the introduction of $3.4 million in home purchases from testing Redfin Now, a $2.7 million increase in accrued revenue dueinventory related to the collectionwind-down of RedfinNow. The primary use of cash related to changes in our assets and liabilities was a $48.9 million decrease in accounts payable and accrued and other liabilities related to the timing of real estate transactions that had closed,vendor payments and $1.9 million in mortgage loans funded but not yet sold.payroll related expenses.
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Net cash used in operating activities in 2016 consistedwas $301.6 million for the year ended December 31, 2021, primarily attributable to a net loss of $22.5$109.6 million, offset by $114.8 million of net losses, a $14.7 million positive impact from non-cash items a $7.2 million net increaserelated to stock-based compensation, depreciation and amortization expenses, amortization of debt discounts and issuances costs, lease expense related to right-of-use assets, impairment charges related to one of our cost-method investments, and other non-cash items. Changes in accrued expensesassets and accounts payable due to the timing of when amounts came due, and a $2.2 million decrease in prepaid expenses. These benefits were partially offset by a $6.0 million increase in other long-term assets, including a $5.4 million deposit with the landlord for our new Seattle headquarters office space. We also incurred a $5.0 million increase in accrued revenue due to the collection and timing of real estate transactions that closed.
Net Cash Provided By (Used In) Investing Activities
Our primary investing activities include acquisitions of other companies and the purchase of investments and property and equipment, primarily related to capitalized software development expenses and leasehold improvements.
Net cash provided by investing activities was $97.5 million for the year ended December 31, 2023, primarily attributable to $109.5 million in net sales and maturities of U.S. government securities, partially offset by a $4.0$12.1 million increase in prepaid expenses,purchases of property and a $2.7 million increase in accrued revenue due to the collection and timing of real estate transactions that had closed.equipment.
Net cash used in investing activities in 2017 consisted of $12.1was $184.3 million of fixed asset purchases, including $6.5 million of leasehold improvements, equipment and furnishingsfor the year ended December 31, 2022, primarily attributable to cash paid for our new Seattle headquarters office spaceacquisition of Bay Equity of $97.3 million, $65.5 million in net investments in U.S. government securities, and $4.4$21.5 million in purchases of capitalized software development expenses. This was partially offset by a net $1.8 million from the saleproperty and maturity of short-term investments.equipment.
Net cash used in investing activities in 2016 consisted of $13.6was $576.3 million of fixed asset purchases, including $8.0 million of construction in progressfor the year ended December 31, 2021, primarily attributable to cash paid for our new Seattle headquarters office spaceacquisition of Rent. of $608.0 million, $59.2 million in net investments in U.S. government securities, and $3.2$17.6 million of capitalized software development expenses.
Net Cash (Used In) Provided By Financing Activities
Our primary financing activities have come from (i) our initial public offering in August 2017, (ii) sales of our common stock and 2023 notes in July 2018, our common stock and convertible preferred stock in April 2020, our 2025 notes in October 2020, and our 2027 notes in March 2021, (iii) our term loan entered into in October 2023, and (iv) the sale of our common stock pursuant to stock option exercises and our ESPP. Additionally, we generate a significant amount of financing cash flow activity due to borrowings from and repayments to our warehouse credit facilities and, historically, our secured revolving credit facility, which we terminated on December 29, 2022.
Net cash used in investingfinancing activities was $245.4 million for the year ended December 31, 2023, primarily attributable to $241.8 million used in 2015 consistedconnection with repurchases of $4.6our 2025 notes, $57.1 million used to extinguish a portion of purchasesour 2025 and 2027 notes as part of fixed assets, including internal use software development.the closing of our term loan, $23.5 million used to pay the remaining principal of our 2023 notes, and a $38.5 million decrease in net borrowings under our warehouse credit facilities. This was partially offset by $125.0 million cash proceeds from the closing of our term loan.
Net cash provided by financing activities in 2017 consisted of $144.5was $650.3 million for the year ended December 31, 2021, primarily attributable to $498.9 million in net proceeds from the issuance of our IPO, $3.02027 notes offering, a $175.8 million increase in net borrowings under our secured revolving credit facility, and $22.8 million in proceeds from the exerciseissuance of common stock options and $2.0 million in net borrowing from our warehouse credit facilities for mortgage origination.
| Payments Due by Period: | |||||||||||||||||||
| Total | Less than 1 Year | 1-3 Years | 3-5 Years | More Than 5 Years | |||||||||||||||
| (in thousands) | |||||||||||||||||||
| Operating leases | $ | 58,740 | $ | 7,595 | $ | 15,282 | $ | 13,453 | $ | 22,410 | |||||||||
| Purchase obligations | 5,106 | 3,003 | 2,103 | — | — | ||||||||||||||
| Total | $ | 63,846 | $ | 10,598 | $ | 17,385 | $ | 13,453 | $ | 22,410 | |||||||||
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Critical Accounting Policies and Estimates
Discussion and analysis of our financial condition and results of operations are based on our financial statements, which have been prepared in accordance with GAAP. PreparingThe preparation of these financial statements requires us to make estimates and judgments that affect the reported amounts of assets and liabilities and related disclosure of contingent assets and liabilities, revenue, and expenses at the date of
the financial statements. Generally, we base our estimates on historical experience and on various other assumptions in accordance with GAAP that we believe to be reasonable under the circumstances. Actual results may differ from these estimates under different assumptions or conditions.
Critical accounting policies and estimates are those that we consider the most important to the portrayal of our financial condition and results of operations because they require our most difficult, subjective, or complex judgments, often as a result of the need to make estimates about the effect of matters that are inherently uncertain. OurBased on this definition, we have identified the critical accounting policies and estimates include those relatedaddressed below. In addition, we have other key accounting policies and estimates that are described in Note 1 to revenue recognition and stock-based compensation.our consolidated financial statements.
Revenue Recognition
Our key revenue components are brokerage revenue, partner revenue, rentals revenue, mortgage revenue, and other revenue. Of these, we consider the most critical of our revenue recognition policies to be those related to commissions and fees charged on each real estate transaction completedbrokerage transactions closed by us or our partnerlead agents. We recognize commission-based brokerage revenue upon closing of a real estatebrokerage transaction, netless the amount of any commission refund,refunds, closing-cost adjustment, commission discountreductions, or promotional offers that may result in a material right. We determined that brokerage revenue primarily contains a single performance obligation that is satisfied upon the closing of a transaction, fee adjustment. Partner revenue consists of fees earned by referring customersat which point the entire transaction price is earned. We evaluate our brokerage contracts and promotional pricing to partner agents. Partnerdetermine if there are any additional material rights and allocate the transaction price based on standalone selling prices.
Rentals revenue is earned andprimarily recognized when partner agents closeon a referred transaction,straight-line basis over the term of the contract, which is generally less than one year. Revenue is presented net of any refund providedsales allowances, which are not material.
Mortgage revenue is recognized (1) when an interest rate lock commitment is made to customers. Revenue earned from selling homes previously purchased by Redfin Nowa customer, adjusted for a pull-through percentage, (2) for origination fees, when the purchase or refinance of a loan is complete, and (3) when the fair value of our interest rate lock commitments, forward sale commitments, and loans held for sale are recorded at closing on a gross basis, representing the sales price of the home.current market quotes.
We have completed our analysis ofutilized the new revenue standard, practical expedient in ASC 606, Revenue from Contracts with Customers (Topic 606), and determined the adoption willelected not to capitalize contract costs for contracts with customers with durations less than one year. We do not have a material impact on our financial statements. For further discussion of the new revenue standard, please seesignificant remaining performance obligations or contract balances.
See Note 1 to our consolidated financial statements included elsewherefor further discussion of our revenue recognition policy.
Acquired Intangible Assets and Goodwill
We recognize separately identifiable intangible assets acquired in Annual Report on Form 10-K.
The judgments made in the vesting perioddetermination of the respective award.
We evaluate intangible assets for impairment whenever events or circumstances indicate that they may not be recoverable. We measure recoverability by comparing the carrying amount of an asset group to future undiscounted net cash flows expected termto be generated.
48
Goodwill represents the excess of the stock option, risk-free interest rates and expected dividends, which are estimated as follows:
business combination. Goodwill is not amortized, but is subject to impairment testing. We assess the likelihoodimpairment of achievinggoodwill on an annual basis, during the fourth quarter, or whenever events or changes in circumstances indicate that goodwill may be impaired. We assess goodwill for possible impairment by performing a liquidity event, such as an initial public offering or a sale of our company, given the prevailing market conditions;
Based on our annual goodwill impairment test performed in the fourth quarter of 2023, the estimated fair values of all reporting units substantially exceeded their carrying values. No goodwill impairment charges were recorded in fiscal 2023 or 2022.
Debt Issuances
On October 20, 2023, we entered into a definitive agreement with Apollo Capital Management, L.P. and its affiliates (“Apollo”) whereby Apollo agreed to commit up to $250 million of financing for us in the form of a first lien term loan facility. We borrowed half of the loan on October 20, 2023 and the remainder will be generatedavailable as a delayed draw during the following 12 months. As part of the transaction, we repurchased $5 million principal amount of our 2025 convertible notes held by Apollo and $71.9 million principal amount of 2027 convertible notes held by Apollo for an aggregate repurchase price of $57.1 million using cash on our balance sheet. See Note 14 to utilizeour consolidated financial statements for a further description of this transaction.
We considered the deferred tax assets. Basednature of this debt issuance, the associated fees, and the associated gains or losses on the weightrepurchases of the available evidence, which includesconvertible notes as part of our historical operating losses, lack of taxable income, and accumulated deficit, we provided a full valuation allowance against the U.S. tax assets resulting from the tax loss and credits carried forward.
Recent Accounting Standards
For information on recent accounting standards, see Note 1 to our consolidated financial statements included elsewhere in this filing.statements.
Item 7A. Quantitative and Qualitative Disclosures About Market Risk
Interest Rate Risk
Our investment policy allows us to maintain a portfolio of cash equivalents and short-term investments in a variety of $65.8 million assecurities, including U.S. treasury and agency issues, bank certificates of December 31, 2016deposit that are 100% insured by the Federal Deposit Insurance Corporation, and $208.3 million asSEC-registered money market funds that consist of December 31, 2017.a minimum of $1 billion in assets and meet the above requirements. The goals of our investment policy are liquidity and capital preservation. We do not enter into investments for trading or speculative purposes. Our investment policy allows us to maintain a portfolio
As of December 31, 2023, we had cash and cash equivalents of $149.8 million and investments in a variety of securities, including U.S. government treasury and agency issues, bank certificates$45.1 million. Our investments are composed of deposit that are 100% Federal Deposit Insurance Corporation insured, and SEC-registered money market fundsavailable-for-sale securities that consist primarily of a minimumU.S. treasury securities with maturities of $1 billion in assets and meet the above requirements.two years or less. We believe that we do not have any material exposure to changes in the fair value of these assets as a result of changes in interest rates due to the short termrelatively short-term nature and risk profile of our cash, cash equivalents and short-term investments.portfolio. Declines in interest rates, however, would reduce future investment income. A 100 basis-point declineAssuming no change in our outstanding cash, cash equivalents, and investments during the first quarter of 2024, a hypothetical 10% change in interest rates, occurring January 1, 2017during and sustained throughout the fourththat quarter, of 2017, would not have been material.a material impact on our financial results for that quarter.
49
We are exposed to interest rate risk on our mortgage loans held for sale and IRLCs associated with our mortgage loan origination services. We manage this interest rate risk through the use of forward sales commitments on both a best efforts whole loans basis and on a mandatory basis. Forward sales commitments entered into on a mandatory basis are done through the use of commitments to sell mortgage-backed securities. We do not currently have any operations outsideenter into or hold derivatives for trading or speculative purposes. The fair value of our IRLCs and forward sales commitments are reflected in other current assets and accrued and other liabilities, as applicable, with changes in the fair value of these commitments recognized as revenue. The net fair value change for the periods presented were not material. See Note 4 to our consolidated financial statements for a summary of the United Statesfair value of our forward sales commitments and as a result,our IRLCs.
Foreign Currency Exchange Risk
As our operations in Canada have been limited, and we do not maintain a significant balance of foreign currency, we do not currently face significant risk with respect to foreign currency exchange rates.rate risk.
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Item 8. Financial Statements and Supplementary Data
Index to Consolidated Financial Statements
| Page | |||||
51
REPORT OF INDEPENDENT REGISTERED PUBLIC ACCOUNTING FIRM
To the stockholders and the Board of Directors of Redfin Corporation
Opinion on the Financial Statements
We have audited the accompanying consolidated balance sheets of Redfin Corporation and subsidiaries (the "Company") as of December 31, 20162023 and 2017,2022, the related consolidated statements of operations,comprehensive loss, cash flows, and changes in redeemable convertible preferred stockmezzanine equity and stockholders’ equity/(deficit), and cash flows,stockholders' equity, for each of the three years in the period ended December 31, 2017,2023, and the related notes (collectively referred to as the "financial statements"). In our opinion, the financial statements present fairly, in all material respects, the financial position of the Company as of December 31, 2017,2023 and 2022, and the results of its operations and its cash flows for each of the three years in the period ended December 31, 2017,2023, in conformity with accounting principles generally accepted in the United States of America.
We have also audited, in accordance with the standards of the Public Company Accounting Oversight Board (United States) (PCAOB), the Company's internal control over financial reporting as of December 31, 2023, based on criteria established in Internal Control — Integrated Framework (2013) issued by the Committee of Sponsoring Organizations of the Treadway Commission and our report dated February 27, 2024, expressed an unqualified opinion on the Company's internal control over financial reporting.
Basis for Opinion
These financial statements are the responsibility of the Company's management. Our responsibility is to express an opinion on the Company's financial statements based on our audits. We are a public accounting firm registered with the Public Company Accounting Oversight Board (United States) (PCAOB)PCAOB and are required to be independent with respect to the Company in accordance with the U.S. federal securities laws and the applicable rules and regulations of the Securities and Exchange Commission and the PCAOB.
We conducted our audits in accordance with the standards of the PCAOB. Those standards require that we plan and perform the audit to obtain reasonable assurance about whether the financial statements are free of material misstatement, whether due to error or fraud. The Company is not required to have, nor were we engaged to perform, an audit of its internal control over financial reporting. As part of our audits, we are required to obtain an understanding of internal control over financial reporting but not for the purpose of expressing an opinion on the effectiveness of the Company’s internal control over financial reporting. Accordingly, we express no such opinion.
Our audits included performing procedures to assess the risks of material misstatement of the financial statements, whether due to error or fraud, and performing procedures that respond to those risks. Such procedures included examining, on a test basis, evidence regarding the amounts and disclosures in the financial statements. Our audits also included evaluating the accounting principles used and significant estimates made by management, as well as evaluating the overall presentation of the financial statements. We believe that our audits provide a reasonable basis for our opinion.
Emphasis of Matter
As discussed in Note 2 to the financial statements, the accompanying financial statements have been retrospectively adjusted for discontinued operations.
Critical Audit Matter
The critical audit matter communicated below is a matter arising from the current-period audit of the financial statements that was communicated or required to be communicated to the audit committee and that (1) relates to accounts or disclosures that are material to the financial statements and (2) involved our especially challenging, subjective, or complex judgments. The communication of critical audit matters does not alter in any way our opinion on the financial statements, taken as a whole, and we are not, by communicating the critical audit matter below, providing a separate opinion on the critical audit matter or on the accounts or disclosures to which it relates.
Convertible Senior Notes –Transaction with Apollo –– Refer to Footnote 14 to the Financial Statements
Critical Audit Matter Description
During the year ended December 31, 2023, the Company entered into an agreement with Apollo Capital Management, L.P. and its affiliates (“Apollo”), who committed up to $250 million of financing for the Company. As part of the agreement, the Company borrowed $125 million on the initial agreement date, with the remainder being available as a delayed draw term loan during the following 12 months. As part of the transaction, the Company repurchased existing convertible notes due in 2025 and 2027 that were held by Apollo. Management determined the repurchase of existing convertible notes held by Apollo represented an extinguishment. This resulted in the Company recognizing a gain of $18.815 million related to the extinguishment of the convertible notes.
Given the significant judgment required by management in evaluating the transaction with Apollo and whether the related repurchase of convertible notes represented an extinguishment, we identified the accounting for this transaction as a critical audit matter. Auditing the Company’s accounting for the transaction with Apollo and related repurchase of convertible notes required a high degree of auditor judgment and an increased extent of effort due to the nature and extent of specialized skill and knowledge required.
How the Critical Audit Matter Was Addressed in the Audit
Our audit procedures related to the Company’s accounting for the transaction with Apollo and related repurchase of convertible notes included the following, among others:
•We tested the effectiveness of controls over the Company’s accounting for the transaction with Apollo, including the related extinguishment of convertible notes.
•With the assistance of professionals within our firm having expertise in accounting for debt transactions, we read the underlying agreements and evaluated the Company's accounting analysis for the transaction with Apollo under accounting principles generally accepted in the United States of America, including the determination of the balance sheet classification of the Apollo term loan, identification of any derivatives included in the arrangements, and determination that repurchase of the convertible notes represented an extinguishment.
/s/ Deloitte & Touche LLP
Seattle, Washington
February 22, 201827, 2024
We have served as the Company's auditor since 2013.
52
REPORT OF INDEPENDENT REGISTERED PUBLIC ACCOUNTING FIRM
To the stockholders and the Board of Directors of Redfin Corporation
Opinion on Internal Control over Financial Reporting
We have audited the internal control over financial reporting of Redfin Corporation and subsidiaries (the “Company”) as of December 31, 2023, based on criteria established in Internal Control — Integrated Framework (2013) issued by the Committee of Sponsoring Organizations of the Treadway Commission (COSO). In our opinion, the Company maintained, in all material respects, effective internal control over financial reporting as of December 31, 2023, based on criteria established in Internal Control — Integrated Framework (2013) issued by COSO.
We have also audited, in accordance with the standards of the Public Company Accounting Oversight Board (United States) (PCAOB), the consolidated financial statements as of and for the year ended December 31, 2023, of the Company and our report dated February 27, 2024, expressed an unqualified opinion on those financial statements.
Basis for Opinion
The Company’s management is responsible for maintaining effective internal control over financial reporting and for its assessment of the effectiveness of internal control over financial reporting, included in the accompanying Management's Report on Internal Control Over Financial Reporting. Our responsibility is to express an opinion on the Company’s internal control over financial reporting based on our audit. We are a public accounting firm registered with the PCAOB and are required to be independent with respect to the Company in accordance with the U.S. federal securities laws and the applicable rules and regulations of the Securities and Exchange Commission and the PCAOB.
We conducted our audit in accordance with the standards of the PCAOB. Those standards require that we plan and perform the audit to obtain reasonable assurance about whether effective internal control over financial reporting was maintained in all material respects. Our audit included obtaining an understanding of internal control over financial reporting, assessing the risk that a material weakness exists, testing and evaluating the design and operating effectiveness of internal control based on the assessed risk, and performing such other procedures as we considered necessary in the circumstances. We believe that our audit provides a reasonable basis for our opinion.
Definition and Limitations of Internal Control over Financial Reporting
A company’s internal control over financial reporting is a process designed to provide reasonable assurance regarding the reliability of financial reporting and the preparation of financial statements for external purposes in accordance with generally accepted accounting principles. A company’s internal control over financial reporting includes those policies and procedures that (1) pertain to the maintenance of records that, in reasonable detail, accurately and fairly reflect the transactions and dispositions of the assets of the company; (2) provide reasonable assurance that transactions are recorded as necessary to permit preparation of financial statements in accordance with generally accepted accounting principles, and that receipts and expenditures of the company are being made only in accordance with authorizations of management and directors of the company; and (3) provide reasonable assurance regarding prevention or timely detection of unauthorized acquisition, use, or disposition of the company’s assets that could have a material effect on the financial statements.
Because of its inherent limitations, internal control over financial reporting may not prevent or detect misstatements. Also, projections of any evaluation of effectiveness to future periods are subject to the risk that controls may become inadequate because of changes in conditions, or that the degree of compliance with the policies or procedures may deteriorate.
/s/ Deloitte & Touche LLP
Seattle, Washington
February 27, 2024
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Redfin Corporation and Subsidiaries
Consolidated Balance Sheets
(in thousands, except share and per share amounts)
| December 31, | |||||||||||
| 2023 | 2022 | ||||||||||
| Assets | |||||||||||
| Current assets | |||||||||||
| Cash and cash equivalents | $ | 149,759 | $ | 232,200 | |||||||
| Restricted cash | 1,241 | 2,406 | |||||||||
| Short-term investments | 41,952 | 122,259 | |||||||||
| Accounts receivable, net of allowances for credit losses of $3,234 and $2,223 | 51,738 | 46,375 | |||||||||
| Loans held for sale | 159,587 | 199,604 | |||||||||
| Prepaid expenses | 33,296 | 34,006 | |||||||||
| Other current assets | 7,472 | 7,449 | |||||||||
| Current assets of discontinued operations | — | 132,159 | |||||||||
| Total current assets | 445,045 | 776,458 | |||||||||
| Property and equipment, net | 46,431 | 54,939 | |||||||||
| Right-of-use assets, net | 31,763 | 40,889 | |||||||||
| Mortgage servicing rights, at fair value | 32,171 | 36,261 | |||||||||
| Long-term investments | 3,149 | 29,480 | |||||||||
| Goodwill | 461,349 | 461,349 | |||||||||
| Intangible assets, net | 123,284 | 162,272 | |||||||||
| Other assets, noncurrent | 10,456 | 11,247 | |||||||||
| Noncurrent assets of discontinued operations | — | 1,309 | |||||||||
| Total assets | $ | 1,153,648 | $ | 1,574,204 | |||||||
| Liabilities, mezzanine equity, and stockholders' equity | |||||||||||
| Current liabilities | |||||||||||
| Accounts payable | $ | 10,507 | $ | 11,065 | |||||||
| Accrued and other liabilities | 90,360 | 106,763 | |||||||||
| Warehouse credit facilities | 151,964 | 190,509 | |||||||||
| Convertible senior notes, net | — | 23,431 | |||||||||
| Lease liabilities | 15,609 | 18,560 | |||||||||
| Current liabilities of discontinued operations | — | 4,311 | |||||||||
| Total current liabilities | 268,440 | 354,639 | |||||||||
| Lease liabilities, noncurrent | 29,084 | 36,906 | |||||||||
| Convertible senior notes, net, noncurrent | 688,737 | 1,078,157 | |||||||||
| Term loan | 124,416 | — | |||||||||
| Deferred tax liabilities | 264 | 243 | |||||||||
| Noncurrent liabilities of discontinued operations | — | 392 | |||||||||
| Total liabilities | 1,110,941 | 1,470,337 | |||||||||
| Commitments and contingencies (Note 7) | |||||||||||
| Series A convertible preferred stock—par value $0.001 per share; 10,000,000 shares authorized; 40,000 and 40,000 shares issued and outstanding at December 31, 2023 and 2022, respectively | 39,959 | 39,914 | |||||||||
| Stockholders’ equity | |||||||||||
| Common stock—par value $0.001 per share; 500,000,000 shares authorized; 117,372,171 and 109,696,178 shares issued and outstanding at December 31, 2023 and 2022, respectively | 117 | 110 | |||||||||
| Additional paid-in capital | 826,146 | 757,951 | |||||||||
| Accumulated other comprehensive loss | (182) | (801) | |||||||||
| Accumulated deficit | (823,333) | (693,307) | |||||||||
| Total stockholders’ equity | 2,748 | 63,953 | |||||||||
| Total liabilities, mezzanine equity, and stockholders’ equity | $ | 1,153,648 | $ | 1,574,204 | |||||||
| December 31, | |||||||
| 2016 | 2017 | ||||||
| Assets: | |||||||
| Current assets: | |||||||
| Cash and cash equivalents | $ | 64,030 | $ | 208,342 | |||
| Restricted cash | 3,815 | 4,316 | |||||
| Short-term investments | 1,749 | — | |||||
| Prepaid expenses | 4,388 | 8,613 | |||||
| Accrued revenue, net | 10,625 | 13,334 | |||||
| Other current assets | 8,781 | 3,710 | |||||
| Loans held for sale | — | 1,891 | |||||
| Total current assets | 93,388 | 240,206 | |||||
| Property and equipment, net | 19,226 | 22,318 | |||||
| Intangible assets, net | 3,782 | 3,294 | |||||
| Goodwill | 9,186 | 9,186 | |||||
| Deferred offering costs | 720 | — | |||||
| Other assets | 7,175 | 6,951 | |||||
| Total assets: | $ | 133,477 | $ | 281,955 | |||
| Liabilities, redeemable convertible preferred stock and stockholders' equity/(deficit): | |||||||
| Current liabilities: | |||||||
| Accounts payable | $ | 5,385 | $ | 1,901 | |||
| Accrued liabilities | 22,253 | 26,605 | |||||
| Other payables | 3,793 | 4,068 | |||||
| Loan facility | — | 2,016 | |||||
| Current portion of deferred rent | 1,512 | 1,267 | |||||
| Total current liabilities | 32,943 | 35,857 | |||||
| Deferred rent, net of current portion | 8,852 | 10,668 | |||||
| Total liabilities | 41,795 | 46,525 | |||||
| Commitments and contingencies (Note 10) | |||||||
| Redeemable convertible preferred stock—par value $0.001 per share; As of December 31, 2016: 166,266,114 shares authorized; 55,422,002 issued and outstanding; and aggregate liquidation preference of $167,488. As of December 31, 2017: no shares authorized, issued, and outstanding. | 655,416 | — | |||||
| Stockholders’ equity/(deficit): | |||||||
| Common stock—par value $0.001 per share; 290,081,638 and 500,000,000 shares authorized, respectively; 14,687,024 and 81,468,891 shares issued and outstanding, respectively | 15 | 81 | |||||
| Preferred stock—par value $0.001 per share; As of December 31, 2016: no shares authorized, issued and outstanding. As of December 31, 2017: 10,000,000 shares authorized and no shares issued and outstanding. | — | — | |||||
| Additional paid-in capital | — | 364,352 | |||||
| Accumulated deficit | (563,749 | ) | (129,003 | ) | |||
| Total stockholders’ equity/(deficit) | (563,734 | ) | 235,430 | ||||
| Total liabilities, redeemable convertible preferred stock and stockholders’ equity/(deficit): | $ | 133,477 | $ | 281,955 | |||
54
Redfin Corporation and Subsidiaries
Consolidated Statements of OperationsComprehensive Loss
(in thousands, except share and per share amounts)
| Year Ended December 31, | |||||||||||||||||
| 2023 | 2022 | 2021 | |||||||||||||||
| Revenue | $ | 976,672 | $ | 1,099,574 | $ | 1,058,638 | |||||||||||
| Cost of revenue | 646,853 | 790,455 | 665,419 | ||||||||||||||
| Gross profit | 329,819 | 309,119 | 393,219 | ||||||||||||||
| Operating expenses | |||||||||||||||||
| Technology and development | 183,294 | 178,924 | 143,481 | ||||||||||||||
| Marketing | 117,863 | 155,309 | 136,851 | ||||||||||||||
| General and administrative | 238,790 | 243,390 | 208,722 | ||||||||||||||
| Restructuring and reorganization | 7,927 | 32,353 | — | ||||||||||||||
| Total operating expenses | 547,874 | 609,976 | 489,054 | ||||||||||||||
| Loss from continuing operations | (218,055) | (300,857) | (95,835) | ||||||||||||||
| Interest income | 10,532 | 6,639 | 635 | ||||||||||||||
| Interest expense | (9,524) | (8,886) | (7,491) | ||||||||||||||
| Income tax (expense) benefit | (979) | (116) | 6,107 | ||||||||||||||
| Gain on extinguishment of convertible senior notes | 94,019 | 57,193 | — | ||||||||||||||
| Other (expense) income, net | (2,385) | (3,770) | 5,360 | ||||||||||||||
| Net loss from continuing operations | (126,392) | (249,797) | (91,224) | ||||||||||||||
| Net loss from discontinued operations | (3,634) | (71,346) | (18,389) | ||||||||||||||
| Net loss | $ | (130,026) | $ | (321,143) | $ | (109,613) | |||||||||||
| Dividends on convertible preferred stock | (1,074) | (1,560) | (7,269) | ||||||||||||||
| Net loss from continuing operations attributable to common stock—basic and diluted | $ | (127,466) | $ | (251,357) | $ | (98,493) | |||||||||||
| Net loss attributable to common stock—basic and diluted | $ | (131,100) | $ | (322,703) | $ | (116,882) | |||||||||||
| Net loss from continuing operations per share attributable to common stock—basic and diluted | $ | (1.13) | $ | (2.33) | $ | (0.94) | |||||||||||
| Net loss per share attributable to common stock—basic and diluted | $ | (1.16) | $ | (2.99) | $ | (1.12) | |||||||||||
| Weighted-average shares used to compute net loss per share attributable to common stock—basic and diluted | 113,152,752 | 107,927,464 | 104,683,460 | ||||||||||||||
| Net loss | $ | (130,026) | $ | (321,143) | $ | (109,613) | |||||||||||
| Other comprehensive income | |||||||||||||||||
| Foreign currency translation adjustments | (71) | 94 | 6 | ||||||||||||||
| Unrealized gain on available-for-sale securities | 690 | 533 | 379 | ||||||||||||||
| Comprehensive loss | $ | (129,407) | $ | (320,516) | $ | (109,228) | |||||||||||
| Year End December 31, | |||||||||||
| 2015 | 2016 | 2017 | |||||||||
| Revenue | $ | 187,338 | $ | 267,196 | $ | 370,036 | |||||
| Cost of revenue | 138,492 | 184,452 | 258,216 | ||||||||
| Gross profit | 48,846 | 82,744 | 111,820 | ||||||||
| Operating expenses: | |||||||||||
| Technology and development | 27,842 | 34,588 | 42,532 | ||||||||
| Marketing | 19,899 | 28,571 | 32,251 | ||||||||
| General and administrative | 31,394 | 42,369 | 53,009 | ||||||||
| Total operating expenses | 79,135 | 105,528 | 127,792 | ||||||||
| Income (loss) from operations | (30,289 | ) | (22,784 | ) | (15,972 | ) | |||||
| Interest income and other income, net: | |||||||||||
| Interest income | 46 | 173 | 882 | ||||||||
| Other income, net | 7 | 85 | 88 | ||||||||
| Total interest income and other income, net | 53 | 258 | 970 | ||||||||
| Net income (loss) | $ | (30,236 | ) | $ | (22,526 | ) | $ | (15,002 | ) | ||
| Accretion of redeemable convertible preferred stock | $ | (102,224 | ) | $ | (55,502 | ) | $ | (175,915 | ) | ||
| Net income (loss) attributable to common stock—basic and diluted | $ | (132,460 | ) | $ | (78,028 | ) | $ | (190,917 | ) | ||
| Net income (loss) per share attributable to common stock—basic and diluted | $ | (9.87 | ) | $ | (5.42 | ) | $ | (4.47 | ) | ||
| Weighted average shares used to compute net income (loss) per share attributable to common stock—basic and diluted | 13,416,411 | 14,395,067 | 42,722,114 | ||||||||
55
Redfin Corporation and Subsidiaries
Consolidated Statements of Cash Flows
(in thousands)
| Year Ended December 31, | |||||||||||||||||
| 2023 | 2022 | 2021 | |||||||||||||||
| Operating Activities | |||||||||||||||||
| Net loss | $ | (130,026) | $ | (321,143) | $ | (109,613) | |||||||||||
| Adjustments to reconcile net loss to net cash provided by (used in) operating activities: | |||||||||||||||||
| Depreciation and amortization | 62,851 | 64,907 | 46,906 | ||||||||||||||
| Stock-based compensation | 70,935 | 68,257 | 54,722 | ||||||||||||||
| Amortization of debt discount and issuance costs | 3,620 | 6,137 | 4,989 | ||||||||||||||
| Non-cash lease expense | 16,269 | 16,234 | 11,630 | ||||||||||||||
| Impairment costs | 1,948 | 1,136 | — | ||||||||||||||
| Net (gain) loss on IRLCs, forward sales commitments, and loans held for sale | (1,992) | 14,427 | 815 | ||||||||||||||
| Change in fair value of mortgage servicing rights, net | 3,198 | (801) | — | ||||||||||||||
| Gain on extinguishment of convertible senior notes | (94,019) | (57,193) | — | ||||||||||||||
| Other | (2,113) | 3,791 | (4,227) | ||||||||||||||
| Change in assets and liabilities: | |||||||||||||||||
| Accounts receivable, net | 3,286 | 24,411 | (7,149) | ||||||||||||||
| Inventory | 114,232 | 243,948 | (309,063) | ||||||||||||||
| Prepaid expenses and other assets | 6,004 | (5,904) | (12,248) | ||||||||||||||
| Accounts payable | (1,323) | (2,472) | 3,059 | ||||||||||||||
| Accrued and other liabilities, deferred tax liabilities, and payroll tax liabilities, noncurrent | (19,085) | (46,454) | 25,791 | ||||||||||||||
| Lease liabilities | (18,998) | (18,452) | (13,268) | ||||||||||||||
| Origination of mortgage servicing rights | (565) | (3,140) | — | ||||||||||||||
| Proceeds from sale of mortgage servicing rights | 1,457 | 1,662 | — | ||||||||||||||
| Origination of loans held for sale | (3,525,987) | (3,949,442) | (986,982) | ||||||||||||||
| Proceeds from sale of loans originated as held for sale | 3,567,066 | 4,000,582 | 993,070 | ||||||||||||||
| Net cash provided by (used in) operating activities | 56,758 | 40,491 | (301,568) | ||||||||||||||
| Investing activities | |||||||||||||||||
| Purchases of property and equipment | (12,056) | (21,531) | (27,492) | ||||||||||||||
| Purchases of investments | (76,866) | (182,466) | (146,274) | ||||||||||||||
| Sales of investments | 124,681 | 17,545 | 98,687 | ||||||||||||||
| Maturities of investments | 61,723 | 99,455 | 106,773 | ||||||||||||||
| Cash paid for acquisition, net of cash, cash equivalents, and restricted cash acquired | — | (97,341) | (608,000) | ||||||||||||||
| Net cash provided by (used in) investing activities | 97,482 | (184,338) | (576,306) | ||||||||||||||
| Financing activities | |||||||||||||||||
| Proceeds from the issuance of common stock pursuant to employee equity plans | 9,613 | 11,528 | 22,772 | ||||||||||||||
| Tax payments related to net share settlements on restricted stock units | (16,348) | (7,498) | (27,066) | ||||||||||||||
| Borrowings from warehouse credit facilities | 3,532,119 | 3,938,265 | 942,993 | ||||||||||||||
| Repayments to warehouse credit facilities | (3,570,664) | (3,989,407) | (948,979) | ||||||||||||||
| Borrowings from secured revolving credit facility | — | 565,334 | 624,828 | ||||||||||||||
| Repayments to secured revolving credit facility | — | (765,114) | (448,996) | ||||||||||||||
| Cash paid for secured revolving credit facility issuance costs | — | (733) | (527) | ||||||||||||||
| Proceeds from issuance of convertible senior notes, net of issuance costs | — | — | 561,529 | ||||||||||||||
| Purchases of capped calls related to convertible senior notes | — | — | (62,647) | ||||||||||||||
| Conversions of convertible senior notes | — | — | (2,159) | ||||||||||||||
| Principal payments under finance lease obligations | (89) | (855) | (796) | ||||||||||||||
| Repurchases of convertible senior notes | (241,808) | (83,614) | — | ||||||||||||||
| Repayments of convertible senior notes | (23,512) | — | — | ||||||||||||||
| Repayment of term loan principal | (313) | — | — | ||||||||||||||
| Extinguishment of convertible senior notes associated with closing of term loan | (57,075) | — | — | ||||||||||||||
| Payments of debt issuance costs | (2,338) | — | — | ||||||||||||||
| Proceeds from term loan | 125,000 | — | — | ||||||||||||||
| Other financing payables | — | — | (10,611) | ||||||||||||||
| Net cash (used in) provided by financing activities | (245,415) | (332,094) | 650,341 | ||||||||||||||
| Effect of exchange rate changes on cash, cash equivalents, and restricted cash | (71) | (94) | (6) | ||||||||||||||
| Net change in cash, cash equivalents, and restricted cash | (91,246) | (476,035) | (227,539) | ||||||||||||||
| Cash, cash equivalents, and restricted cash: | |||||||||||||||||
Beginning of period(1) | 242,246 | 718,281 | 945,820 | ||||||||||||||
End of period(2) | $ | 151,000 | $ | 242,246 | $ | 718,281 | |||||||||||
| Supplemental disclosure of cash flow information | |||||||||||||||||
| Cash paid for interest | $ | 15,589 | $ | 20,107 | $ | 7,592 | |||||||||||
| Non-cash transactions | |||||||||||||||||
| Stock-based compensation capitalized in property and equipment | 4,003 | 3,660 | 4,059 | ||||||||||||||
| Property and equipment additions in accounts payable and accrued liabilities | 34 | 99 | 659 | ||||||||||||||
| Leasehold improvements paid directly by lessor | 20 | 118 | 1,334 | ||||||||||||||
| Year End December 31, | |||||||||||
| 2015 | 2016 | 2017 | |||||||||
| Operating Activities | |||||||||||
| Net income (loss) | $ | (30,236 | ) | $ | (22,526 | ) | $ | (15,002 | ) | ||
| Adjustments to reconcile net income (loss) to net cash used in operating activities: | |||||||||||
| Depreciation and amortization | 4,395 | 6,293 | 7,176 | ||||||||
| Stock-based compensation. | 5,562 | 8,413 | 11,101 | ||||||||
| Change in assets and liabilities: | |||||||||||
| Prepaid expenses | (3,963 | ) | 2,244 | (4,225 | ) | ||||||
| Accrued revenue | (2,685 | ) | (5,021 | ) | (2,709 | ) | |||||
| Other current assets | 721 | (8,778 | ) | 5,070 | |||||||
| Other long-term assets | (36 | ) | (5,964 | ) | 223 | ||||||
| Accounts payable | 152 | 638 | (252 | ) | |||||||
| Accrued expenses | 3,890 | 6,581 | 5,115 | ||||||||
| Deferred lease liability | (21 | ) | 8,768 | 749 | |||||||
| Origination of loans held for sale | — | — | (11,008 | ) | |||||||
| Proceeds from sale of loans held for sale | — | — | 9,117 | ||||||||
| Net cash provided by (used in) operating activities | (22,221 | ) | (9,352 | ) | 5,355 | ||||||
| Investing activities | |||||||||||
| Sales and maturities of short-term investments | 1,590 | 1,744 | 2,741 | ||||||||
| Purchases of short-term investments | (1,550 | ) | (1,744 | ) | (992 | ) | |||||
| Purchases of property and equipment | (4,607 | ) | (13,567 | ) | (12,113 | ) | |||||
| Net cash used in investing activities | (4,567 | ) | (13,567 | ) | (10,364 | ) | |||||
| Financing activities | |||||||||||
| Issuance costs of redeemable convertible preferred stock | (9 | ) | — | — | |||||||
| Proceeds from tender offer | 2,659 | — | — | ||||||||
| In-substance dividend paid in relation to tender offer | (2,659 | ) | — | — | |||||||
| Proceeds from exercise of stock options | 1,732 | 1,495 | 3,003 | ||||||||
| Payment of initial public offering costs | — | (150 | ) | (3,558 | ) | ||||||
| Proceeds from initial public offering, net of underwriting discounts | — | — | 148,088 | ||||||||
| Borrowings from warehouse credit facilities | — | — | 10,746 | ||||||||
| Repayments of warehouse credit facilities | — | — | (8,730 | ) | |||||||
| Other payables - customer escrow deposits related to title services | 1,822 | 399 | 273 | ||||||||
| Net cash provided by financing activities | 3,545 | 1,744 | 149,822 | ||||||||
| Net change in cash, cash equivalents, and restricted cash | (23,243 | ) | (21,175 | ) | 144,813 | ||||||
| Cash, cash equivalents, and restricted cash: | |||||||||||
| Beginning of period | 112,263 | 89,020 | 67,845 | ||||||||
| End of period | $ | 89,020 | $ | 67,845 | $ | 212,658 | |||||
| Supplemental disclosure of non-cash investing and financing activities | |||||||||||
| Conversion of redeemable convertible preferred stock to common stock | $ | — | $ | — | $ | 831,331 | |||||
| Accretion of redeemable convertible preferred stock | $ | (102,224 | ) | $ | (55,502 | ) | $ | (175,915 | ) | ||
| Stock-based compensation capitalized in property and equipment | $ | (49 | ) | $ | (100 | ) | $ | (268 | ) | ||
| Deferred initial public offering cost accruals | $ | — | $ | (570 | ) | $ | — | ||||
| Property and equipment additions in accounts payable and accrued expenses | $ | — | $ | (3,466 | ) | $ | (31 | ) | |||
| Leasehold improvements paid directly by lessor | $ | — | $ | (520 | ) | $ | (822 | ) | |||
(1) Cash, cash equivalents, and restricted cash consisted of the following:
| As of December 31, | |||||||||||||||||
| 2023 | 2022 | 2021 | |||||||||||||||
| Continuing operations | |||||||||||||||||
| Cash and cash equivalents | $ | 149,759 | $ | 232,200 | $ | 571,384 | |||||||||||
| Restricted cash | 1,241 | 2,406 | 5,244 | ||||||||||||||
| Total | 151,000 | 234,606 | 576,628 | ||||||||||||||
| Discontinued operations | |||||||||||||||||
| Cash and cash equivalents | — | 7,640 | 19,619 | ||||||||||||||
| Restricted cash | — | — | 122,034 | ||||||||||||||
| Total | — | 7,640 | 141,653 | ||||||||||||||
| Total cash, cash equivalents, and restricted cash | $ | 151,000 | $ | 242,246 | $ | 718,281 | |||||||||||
See Notes to the consolidated financial statements.
56
Redfin Corporation and Subsidiaries
Consolidated Statements of Changes in Redeemable Convertible Preferred StockMezzanine Equity and Stockholders’ Equity/(Deficit)Equity
(in thousands, except for shares)share amounts)
| Series A Convertible Preferred Stock | Common Stock | Additional Paid-in Capital | Accumulated Deficit | Accumulated Other Comprehensive Loss | Total Stockholders' Equity | |||||||||||||||||||||||||||||||||||||||||||||
| Shares | Amount | Shares | Amount | |||||||||||||||||||||||||||||||||||||||||||||||
| Balance, December 31, 2020 | 40,000 | $ | 39,823 | 103,000,594 | $ | 103 | $ | 860,556 | $ | (270,313) | $ | 211 | $ | 590,557 | ||||||||||||||||||||||||||||||||||||
| Issuance of convertible preferred stock, net | — | 45 | — | — | — | — | — | — | ||||||||||||||||||||||||||||||||||||||||||
| Issuance of common stock as dividend on convertible preferred stock | — | — | 122,560 | — | — | — | — | — | ||||||||||||||||||||||||||||||||||||||||||
| Issuance of common stock pursuant to employee stock purchase program | — | — | 334,248 | — | 13,787 | — | — | 13,787 | ||||||||||||||||||||||||||||||||||||||||||
| Issuance of common stock pursuant to exercise of stock options | — | — | 1,709,324 | 2 | 8,978 | — | — | 8,980 | ||||||||||||||||||||||||||||||||||||||||||
| Issuance of common stock pursuant to settlement of restricted stock units | — | — | 1,559,425 | 2 | (2) | — | — | — | ||||||||||||||||||||||||||||||||||||||||||
| Common stock surrendered for employees' tax liability upon settlement of restricted stock units | — | — | (458,152) | (1) | (27,066) | — | — | (27,067) | ||||||||||||||||||||||||||||||||||||||||||
| Cumulative-effect adjustment from accounting changes | — | — | — | — | (170,240) | 7,762 | — | (162,478) | ||||||||||||||||||||||||||||||||||||||||||
| Purchases of capped calls related to convertible senior notes | — | — | — | — | (62,647) | — | — | (62,647) | ||||||||||||||||||||||||||||||||||||||||||
| Issuance of common stock in connection with conversion of convertible senior notes | — | — | 40,768 | — | (63) | — | — | (63) | ||||||||||||||||||||||||||||||||||||||||||
| Stock-based compensation | — | — | — | — | 58,781 | — | — | 58,781 | ||||||||||||||||||||||||||||||||||||||||||
| Other comprehensive loss | — | — | — | — | — | — | (385) | (385) | ||||||||||||||||||||||||||||||||||||||||||
| Net loss | — | — | — | — | — | (109,613) | — | (109,613) | ||||||||||||||||||||||||||||||||||||||||||
| Balance, December 31, 2021 | 40,000 | $ | 39,868 | 106,308,767 | $ | 106 | $ | 682,084 | $ | (372,164) | $ | (174) | $ | 309,852 | ||||||||||||||||||||||||||||||||||||
| Issuance of convertible preferred stock, net | — | 46 | — | — | — | — | — | — | ||||||||||||||||||||||||||||||||||||||||||
| Issuance of common stock as dividend on convertible preferred stock | — | — | 122,560 | — | — | — | — | — | ||||||||||||||||||||||||||||||||||||||||||
| Issuance of common stock pursuant to employee stock purchase program | — | — | 1,170,106 | 1 | 6,464 | — | — | 6,465 | ||||||||||||||||||||||||||||||||||||||||||
| Issuance of common stock pursuant to exercise of stock options | — | — | 700,333 | 1 | 4,986 | — | — | 4,987 | ||||||||||||||||||||||||||||||||||||||||||
| Issuance of common stock pursuant to settlement of restricted stock units | — | — | 1,972,441 | 2 | (2) | — | — | — | ||||||||||||||||||||||||||||||||||||||||||
| Common stock surrendered for employees' tax liability upon settlement of restricted stock units | — | — | (578,029) | — | (7,498) | — | — | (7,498) | ||||||||||||||||||||||||||||||||||||||||||
| Stock-based compensation | — | — | — | — | 71,917 | — | — | 71,917 | ||||||||||||||||||||||||||||||||||||||||||
| Other comprehensive loss | — | — | — | — | — | — | (627) | (627) | ||||||||||||||||||||||||||||||||||||||||||
| Net loss | — | — | — | — | — | (321,143) | — | (321,143) | ||||||||||||||||||||||||||||||||||||||||||
| Balance, December 31, 2022 | 40,000 | $ | 39,914 | 109,696,178 | $ | 110 | $ | 757,951 | $ | (693,307) | $ | (801) | $ | 63,953 | ||||||||||||||||||||||||||||||||||||
| Issuance of convertible preferred stock, net | — | 45 | — | — | — | — | — | — | ||||||||||||||||||||||||||||||||||||||||||
| Issuance of common stock as dividend on convertible preferred stock | — | — | 122,560 | — | — | — | — | — | ||||||||||||||||||||||||||||||||||||||||||
| Issuance of common stock pursuant to employee stock purchase program | — | — | 1,491,040 | 1 | 7,200 | — | — | 7,201 | ||||||||||||||||||||||||||||||||||||||||||
| Issuance of common stock pursuant to exercise of stock options | — | — | 801,866 | 1 | 2,411 | — | — | 2,412 | ||||||||||||||||||||||||||||||||||||||||||
| Issuance of common stock pursuant to settlement of restricted stock units | — | — | 6,955,493 | 7 | (7) | — | — | — | ||||||||||||||||||||||||||||||||||||||||||
| Common stock surrendered for employees' tax liability upon settlement of restricted stock units | — | — | (1,694,966) | (2) | (16,347) | — | — | (16,349) | ||||||||||||||||||||||||||||||||||||||||||
| Stock-based compensation | — | — | — | — | 74,938 | — | — | 74,938 | ||||||||||||||||||||||||||||||||||||||||||
| Other comprehensive income | — | — | — | — | — | — | 619 | 619 | ||||||||||||||||||||||||||||||||||||||||||
| Net loss | — | — | — | — | — | (130,026) | — | (130,026) | ||||||||||||||||||||||||||||||||||||||||||
| Balance, December 31, 2023 | 40,000 | $ | 39,959 | 117,372,171 | $ | 117 | $ | 826,146 | $ | (823,333) | $ | (182) | $ | 2,748 | ||||||||||||||||||||||||||||||||||||
| Redeemable Convertible Preferred Stock | Common Stock | Additional Paid-in Capital | Accumulated Deficit | Total Stockholders' Deficit | ||||||||||||||||||||||
| Shares | Amount | Shares | Amount | |||||||||||||||||||||||
| Balance, January 1, 2015 | 55,422,002 | $ | 497,699 | 12,629,479 | $ | 13 | $ | — | $ | (370,608 | ) | $ | (370,595 | ) | ||||||||||||
| Exercise of stock options | — | — | 1,430,122 | 1 | 1,730 | — | 1,731 | |||||||||||||||||||
| Redeemable convertible preferred stock issuance costs | — | (9 | ) | — | — | — | — | — | ||||||||||||||||||
| Stock-based compensation | — | — | — | 5,611 | — | 5,611 | ||||||||||||||||||||
| In-substance dividend issued in tender offer | — | — | — | — | 2,659 | (2,659 | ) | — | ||||||||||||||||||
| Accretion of redeemable convertible preferred stock | — | 102,224 | — | — | (10,000 | ) | (92,224 | ) | (102,224 | ) | ||||||||||||||||
| Net income (loss) | — | — | — | — | — | (30,236 | ) | (30,236 | ) | |||||||||||||||||
| Balance, December 31, 2015 | 55,422,002 | $ | 599,914 | 14,059,601 | $ | 14 | $ | — | $ | (495,727 | ) | $ | (495,713 | ) | ||||||||||||
| Exercise of stock options | — | — | 627,423 | 1 | 1,494 | — | 1,495 | |||||||||||||||||||
| Stock-based compensation | — | — | — | — | 8,512 | — | 8,512 | |||||||||||||||||||
| Accretion of redeemable convertible preferred stock | — | 55,502 | — | — | (10,006 | ) | (45,496 | ) | (55,502 | ) | ||||||||||||||||
| Net income (loss) (unaudited) | — | — | — | — | — | (22,526 | ) | (22,526 | ) | |||||||||||||||||
| Balance, December 31, 2016 | 55,422,002 | $ | 655,416 | 14,687,024 | $ | 15 | $ | — | $ | (563,749 | ) | $ | (563,734 | ) | ||||||||||||
| Cumulative stock-based compensation adjustment | — | — | — | — | 522 | (522 | ) | — | ||||||||||||||||||
| Proceeds from initial public offering, net of underwriters' discounts | — | — | 10,615,650 | 10 | 148,078 | — | 148,088 | |||||||||||||||||||
| Initial public offering costs | — | — | (3,708 | ) | — | (3,708 | ) | |||||||||||||||||||
| Exercise of stock options | — | — | 744,215 | 1 | 3,000 | — | 3,001 | |||||||||||||||||||
| Stock-based compensation | — | — | 11,369 | — | 11,369 | |||||||||||||||||||||
| Accretion of redeemable convertible preferred stock | 175,915 | (8,690 | ) | (167,225 | ) | (175,915 | ) | |||||||||||||||||||
| Conversion of redeemable convertible preferred stock to common stock | (55,422,002 | ) | (831,331 | ) | 55,422,002 | 55 | 213,781 | 617,495 | 831,331 | |||||||||||||||||
| Net income (loss) | — | — | — | — | — | (15,002 | ) | (15,002 | ) | |||||||||||||||||
| Balance, December 31, 2017 | — | $ | — | 81,468,891 | $ | 81 | $ | 364,352 | $ | (129,003 | ) | $ | 235,430 | |||||||||||||
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Redfin Corporation and Subsidiaries
Notes to Consolidated Financial Statements
(in thousands)thousands, except share and per share amounts)
Note 1: Description of Business and Summary of Significant Accounting Policies:Policies
Description of Business—Redfin Corporation (“Redfin” or the “Company”) was incorporated in October 2002 and is headquartered in Seattle, Washington. The Company operatesWe operate an online real estate marketplace and providesprovide real estate services, including assisting individuals in the purchase or sale of their residential property. The Companyhome. We also providesprovide title and settlement services, originates and sells mortgages,originate, service, and buys and sells residential property. The Company hassell mortgages. In addition, we use digital platforms to connect consumers with rental properties. We have operations located in multiple states nationwide.across the United States and certain provinces in Canada.
Basis of Presentation—The consolidated financial statements and accompanying notes have been prepared in accordance with generally accepted accounting principles in the United States of America (“GAAP”). The Company had no components of other comprehensive income (loss) during any of
Certain amounts presented in the years presented, as such, aprior period consolidated statementstatements of comprehensive income (loss) isloss have been reclassified to conform to the current period financial statement presentation. The change in classification does not presented. All amounts are presentedaffect previously reported total revenue or expenses in thousands, except share and per share data.the consolidated statements of comprehensive loss.
Principles of Consolidation—The consolidated financial statements include the accounts of Redfin and its wholly owned subsidiaries. Intercompany transactions and balances have been eliminated.
Certain Significant Risks and Business Uncertainties—The Company is subject to the risks and challenges associated with companies at a similar stage of development. These include dependence on key individuals, successful development and marketing of its offerings, and competition with larger companies with greater financial, technical, and marketing resources. Further, during the period required to achieve substantially higher revenue in order to become profitable, the Company may require additional funds that may not be readily available or may not be on terms that are acceptable to the Company.
Use of Estimates—The preparation of consolidated financial statements, in conformity with GAAP, requires our management to make estimates and assumptions that affect the reported amounts of
assets and liabilities and results of operations during the respective periods. The Company’s more significantOur estimates include, but are not limited to, valuation of deferred income taxes, stock-based compensation, fair value of common stock and redeemable convertible preferred stock, capitalization of website and software development costs, the incremental borrowing rate for the determination of the present value of lease payments, recoverability of intangible assets with finite lives, fair value of our mortgage loans held for sale (“LHFS”) and themortgage servicing rights, estimated useful life of intangible assets, fair value of reporting units for purposes of allocating and evaluating goodwill for impairment.impairment, and current expected credit losses on certain financial assets. The amounts ultimately realized from the affected assets or ultimately recognized as liabilities will depend on, among other factors, general business conditions and could differ materially in the near term from the carrying amounts reflected in the consolidated financial statements.
Cash and Cash Equivalents—The Company considersWe consider all highly liquid investments originally purchased by us with original maturities of three months or less at the date of purchase to be cash equivalents. Cash equivalents consist primarily of money market instruments.
Restricted Cash and Other Payables—Restricted cash primarily consists of cash held in escrow on behalfthat is specifically designated to repay borrowings under warehouse credit facilities.
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Accounts Receivable, Net and Allowance for Credit Losses—We have two material classes of receivables: (i) real estate buyers using the Company’s titleservices receivables and settlement services. Since the Company does(ii) receivables from customers in relation to our rentals business. Accounts receivable related to these classes represent closed transactions for which cash has not have rightsyet been received. The majority of our transactions are processed through escrow and collectibility is not a significant risk. For transactions not directly processed through escrow, we establish an allowance for expected credit losses based on historical experience of collectibility, current external economic conditions that may affect collectibility, and current or expected changes to the cash, a corresponding customer deposit liabilityregulatory environment in which we operate our businesses. We evaluate for changes in credit quality indicators on an annual basis or in the same amount is recognizedevent of a material economic event or material change in the regulatory environment in which we operate.
Investments—We have investments in marketable securities that are available to support our operational needs, which are included in our consolidated balance sheets inas short-term and long-term investments. Our short-term and long-term investments consist primarily of U.S. treasury securities, including inflation protected securities, and other payables. Whenfederal or local government issued securities. Available-for-sale debt securities are recorded at fair value, and unrealized holding gains and losses are recorded as a real estate transaction closes, the restricted cash transfers from escrow and the corresponding deposit liability is reduced.
Fair Value—We account for the expected future tax consequences of temporary differences between the consolidated financial statement and tax bases ofcertain assets and liabilities at the applicable enacted tax rates. The Company will establish a valuation allowance for deferred tax assets if it is more likely than not that these items will expire before either the Company is able to realize their benefit or that future deductibility is uncertain.
| Previously reported | Adjustments | As revised | |||||||||
| Year Ended December 31, 2015 | |||||||||||
| Operating activities | $ | (22,160 | ) | $ | (61 | ) | $ | (22,221 | ) | ||
| Financing activities | 1,723 | 1,822 | 3,545 | ||||||||
| Net change in cash, cash equivalents, and restricted cash (1) | $ | (25,004 | ) | $ | (1,761 | ) | $ | (23,243 | ) | ||
| Year Ended December 31, 2016 | |||||||||||
| Operating activities | $ | (9,345 | ) | $ | (7 | ) | $ | (9,352 | ) | ||
| Financing activities | 1,345 | 399 | 1,744 | ||||||||
| Net change in cash, cash equivalents, and restricted cash (1) | $ | (21,567 | ) | $ | (392 | ) | $ | (21,175 | ) | ||
| (1) Previously titled: net change in cash and cash equivalents | |||||||||||
Level I1—Unadjusted quoted prices in active markets for identical assets or liabilities.
Level II2—Inputs other than quoted prices included within Level I1 that are observable, unadjusted quoted prices in markets that are not active, or other inputs that are observable such as quoted prices for similar assets or liabilities in active markets or can be corroborated by observable market data.
Level III3—Unobservable inputs that are supported by little or no market activity requiring the Companyand require us to develop itsour own assumptions.
The categorization of a financial instrument within the valuation hierarchy is based upon the lowest level of input that is significant to the fair value measurement. The Company’sOur financial instruments consist of Level I1, Level 2, and Level II3 assets and liabilities. Level I assets include highly liquid money market funds
Concentration of Credit Risk—Financial instruments that potentially subject us to concentrations of credit risk are included inprimarily cash and cash equivalents and Level IIinvestments. We generally place our cash and cash equivalents and investments with major financial institutions we deem to be of high-credit-quality in order to limit our credit exposure. We maintain our cash accounts with financial institutions where deposits exceed federal insurance limits. Credit risk in regard to accounts receivable is spread across a large number of customers. At December 31, 2023 and 2022, no single customer had an accounts receivable balance greater than 10% of total accounts receivable.
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Loans Held for Sale—Our mortgage segment originates residential mortgage loans. We have elected the fair value option for all loans held for sale and record these loans at fair value. Gains and losses from changes in fair value and direct loan origination fees and costs are recognized in net gain on loans held for sale. The fair value of loans held for sale is in excess of the contractual principal amounts by $3,712 and $2,650, respectively, as of December 31, 2023 and December 31, 2022. The mortgage loans we originate are intended to be sold in the secondary mortgage market within a short period of time following origination. Mortgage loans held for sale primarily consist of single-family residential loans collateralized by the underlying home. Mortgage loans held for sale are recorded at fair value based on either sale commitments or current market quotes for mortgage loans with similar characteristics. Interest income earned or expense incurred on loans held for sale is captured as a component of income from operations.
Other Current Assets—Other current assets include certificatesconsist primarily of deposit thatmiscellaneous non-trade receivables, interest receivable, and interest rate lock commitments from mortgage origination operations (see Derivative Instruments below).
Derivative Instruments—Our mortgage segment is party to interest rate lock commitments (“IRLCs”) with customers resulting from mortgage origination operations. IRLCs for single-family mortgage loans we intend to sell are included as short-term investments,considered free-standing derivatives. All free-standing derivatives are required to be recorded on our consolidated balance sheets at fair value. Since we can terminate a loan commitment if the borrower does not comply with the terms of the contract, and some loan commitments may expire without being drawn upon, these commitments do not necessarily represent future cash requirements.
Interest rate risk related to the residential mortgage loans held for sale and IRLCs is offset using forward sales commitments. We manage this interest rate risk through the use of forward sales commitments on both a best efforts whole loans basis and on a mandatory basis. Forward sales commitments entered into on a mandatory basis are done through the use of commitments to sell mortgage-backed securities. We do not enter into or hold derivatives for trading or speculative purposes. Changes in the fair value of IRLCs and forward sales commitments includedare recognized as revenue, and the fair values are reflected in other current
assets and accrued and other liabilities, as applicable. We estimate the fair value of an IRLC based on current liabilities.market quotes for mortgage loans with similar characteristics, net of origination costs and fees adjusting for the probability that the mortgage loan will not fund according to the terms of commitment (referred to as a pull-through factor). The certificatesfair value measurements of deposit are measured by observable market data for substantially the full term of the assets or liabilities. Interest rate lock commitments andour forward sales commitments are measured by observable marketplace prices. The Company’s redeemable convertible preferred stockuse prices quoted directly to us from our counterparties.
Property and Equipment—Property and equipment is categorized as Level III. Redeemable convertible preferred stockrecorded at cost and depreciated using the straight-line method over the estimated useful lives. Depreciation and amortization is valued at each reporting dateincluded in cost of revenue, marketing, technology and development, and general and administrative and is allocated based on unobservable inputsestimated usage for each class of asset.
Leasehold improvements are amortized over the shorter of the lease term or the estimated useful life of the related asset. Upon retirement or sale, the cost of assets disposed of and management’s judgment duethe related accumulated depreciation are removed from the accounts, and any resulting gain or loss is reflected in our consolidated statements of operations. Repair and maintenance costs are expensed as incurred.
Costs incurred in the preliminary stages of website and software development are expensed as incurred. Once an application has reached the development stage, direct internal and external costs relating to upgrades or enhancements that meet the capitalization criteria are capitalized in property and equipment and amortized on a straight-line basis over their estimated useful lives. Maintenance and enhancement costs (including those costs in the post-implementation stages) are typically expensed as incurred, unless such costs relate to substantial upgrades and enhancements to the absencewebsites (or software) that result in added functionality, in which case the costs are capitalized.
Capitalized software development activities placed in service are amortized over the expected useful lives of quotedthose releases. We view capitalized software costs as either internal use or market prices, inherent lackand product expansion.
Estimated useful lives of liquiditywebsite and software development activities are reviewed annually, or whenever events or changes in circumstances indicate that intangible assets may be impaired, and adjusted as appropriate to reflect upcoming development activities that may include significant upgrades or enhancements to the long-term nature of such financial instruments.existing functionality.
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In July 2023, we completed an assessment of the probability weighted expected return method (“PWERM”),useful lives of our website and internally developed software. Due to improvements, efficiencies, and advancements in how we develop, implement, and use our website and internally developed software, we determined we should increase their estimated useful lives from two to three years to three to five years. This change in accounting estimate was effective beginning the third quarter of 2023. The effects of this change for the year ended December 31, 2023 were as follows: (1) reduced technology and development expenses by $3,049, (2) decreased net loss by $3,049, and (3) increased basic and diluted net loss per share by $0.03.
Intangible Assets—Intangible assets are finite lived and mainly consist of trade names, developed technology, and customer relationships and are amortized over their estimated useful lives ranging from three to ten years. The useful lives were determined by estimating future cash flows generated by the acquired intangible assets. Our intent to hold and use the acquired assets in our operations has not changed since the acquisition. Fair values are derived by applying various valuation methodologies including the income approach and cost approach, using critical estimates and assumptions that include the market approach. Specifically, the income and market approach models are weighted in relation to the probability of a private company scenario, whereas the PWERM method is weighted in relation to the probability of future exit scenarios.
Impairment of Long-Lived Assets—Long-lived assets are reviewed for impairment whenever events or changes in circumstances indicate that the guideline public company method, valuation multiples, including total invested capital, are calculated based on financial statementscarrying amount of such assets may not be recoverable. Recoverability of assets to be held and stock price data from selected guideline publicly traded companies. A comparative analysisused is then performed for factors including, but not limitedmeasured first by a comparison of the carrying amount of an asset to size, profitability and growthfuture undiscounted net cash flows expected to determine fair value.
Goodwill—Goodwill represents the excess of the purchase price over the fair value of the net tangible assets and then discountedidentifiable intangible assets acquired in a business combination. Goodwill is not amortized, but is subject to impairment testing. We assess the impairment of goodwill on an annual basis, during the fourth quarter, or whenever events or changes in circumstances indicate that goodwill may be impaired. Based on our annual goodwill impairment test performed in the fourth quarter of 2023, the estimated fair values of all reporting units substantially exceeded their carrying values.
We perform an impairment assessment of goodwill at our reporting unit level. To test for goodwill impairment, we have the option to perform a present value.
The aggregate carrying value of goodwill was $461,349 at each of December 31, 2023 and 2022. For the years ended December 31, 2023 and 2022, we performed a quantitative assessment and concluded that there was no impairment. There were no cumulative impairment losses for the years ended December 31, 20152023 and 20162022. See Note 8 for more information.
Other Assets, Noncurrent—Other assets consists primarily of leased building security deposits and the noncurrent portion of prepaid assets.
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Leases—The extent of our lease commitments consists of operating leases for physical office locations with original terms ranging from one to 11 years. We have accounted for the portfolio of leases by disaggregation based on the nature and term of the lease. Generally, the leases require a fixed minimum rent with contractual minimum rent increases over the term of the lease. Leases with an initial term of 12 months or less are not recorded on our consolidated balance sheets, but rather lease expense is recognized on a straight-line basis over the term of the lease.
When available, the rate implicit in the lease to discount lease payments to present value would be used; however, none of our significant leases as of December 31, 2023 provide a readily determinable implicit rate. Therefore, we must estimate our incremental borrowing rate for each portfolio of leases to discount the lease payments based on information available at lease commencement.
We have evaluated the performance of existing leases in relation to our leasing strategy and have determined that most renewal options would not be reasonably certain to be exercised.
The right-of-use asset and related lease liability are determined based on the lease component of the consideration in each lease contract. We have evaluated our lease portfolio for appropriate allocation of the consideration in the lease contracts between lease and non-lease components based on standalone prices and determined the allocation per the contracts to be appropriate.
Mezzanine Equity—We have issued convertible preferred stock that we have determined is a financial instrument with both equity and debt characteristics and is classified as mezzanine equity in our consolidated financial statements. The instrument was initially recognized at fair value net of issuance costs. We reassess whether the instrument is currently redeemable or probable to become redeemable in the future as of each reporting date, in which, if the instrument meets either criteria, we will accrete the carrying value to the redemption value based on the effective interest method over the remaining term. To assess classification, we review all features of the instrument, including mandatory redemption features and conversion features that may be substantive. All financial instruments that are classified as mezzanine equity are evaluated for embedded derivative features by evaluating each feature against the nature of the host instrument (e.g., more equity-like or debt-like). Features identified as embedded derivatives that are material are recognized separately as a derivative asset or liability in the consolidated financial statements. We have evaluated our convertible preferred stock and determined that its nature is that of an equity host and no material embedded derivatives exist that would require bifurcation on our consolidated balance sheets. See Note 10 for more information.
Foreign Currency Translation—Our international operations generally use their local currency as their functional currency. Assets and liabilities are translated at exchange rates in effect at the balance sheet date. Income and expense accounts are translated at the average monthly exchange rates during the year. Resulting translation adjustments are reported as a component of other comprehensive income and recorded in accumulated other comprehensive loss on our consolidated balance sheets.
Income Taxes—Income taxes are accounted for using an asset and liability approach that requires the recognition of deferred tax assets and liabilities for the expected future tax consequences of temporary differences between the consolidated balance sheets and tax bases of assets and liabilities at the applicable enacted tax rates. We establish a valuation allowance for deferred tax assets if it is more likely than not that these items will expire before we are able to realize their benefits or if future deductibility is uncertain.
We account for uncertainty in income taxes in accordance with ASC 740, Income Taxes. Tax positions are evaluated utilizing a two-step process, whereby we first determine whether it is more likely than not that a tax position will be sustained upon examination by the tax authority, including resolutions of any related appeals or litigation processes, based on technical merit. If a tax position meets the more-likely-than-not recognition threshold, it is then measured to determine the amount of benefit to recognize in the financial statements. The tax position is measured as the largest amount of benefit that is greater than 50% likely to be realized upon ultimate settlement. Subsequent adjustments to amounts previously recorded impact the financial statements in the period during which the changes are identified. We recognize interest and penalties related to unrecognized tax benefits as income tax expense.
Convertible Senior Notes—In accounting for the issuance of our convertible senior notes, we treat the instrument wholly as a liability, in accordance with the adoption of ASU 2020-06, Debt—Debt with Conversion and Other Options (Subtopic 470-20) and Derivatives and Hedging—Contracts in Entity's Own Equity (Subtopic 815-40): Accounting for Convertible Instruments and Contracts in an Entity's Own Equity ("ASU 2020-06").
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Issuance costs are amortized to expense over the respective term of the convertible senior notes.
For conversions prior to the maturity of the notes, we will settle using cash, shares of our common stock, or a combination of cash and shares of our common stock, at our election. The carrying amount of the instrument (including unamortized debt issuance costs) is reduced by cash and other assets transferred, with the difference reflected as a reduction to additional paid-in capital. The indentures governing our convertible senior notes allow us, under certain circumstances, to irrevocably fix our method for settling conversions of the applicable notes by giving notice to the noteholders. Our election to irrevocably fix the settlement method could affect the calculation of diluted earnings per share when applicable. We have no plans to exercise our rights to fix the settlement method.
When we repurchase a portion of our convertible senior notes, we derecognize the liability, accelerate the amortization of debt issuance costs, and record on our consolidated statements of comprehensive loss a gain or loss on extinguishment dependent on the repurchase price. See Note 14 for information regarding repurchases for the year ended December 31, 2023.
Revenue Recognition—We generate revenue primarily from commissions and fees charged on each real estate services transaction closed by our lead agents or partner agents, from subscription-based product offerings for our rentals business, and from the origination, sales, and servicing of mortgages. Our key revenue components are brokerage revenue, partner revenue, rentals revenue, mortgage revenue, and other revenue.
We have utilized the allowable practical expedient in the accounting guidance and elected not to capitalize costs related to obtaining contracts with customers with durations of less than one year. We do not have significant remaining performance obligations.
Revenue earned but not received is recorded as accrued revenue in accounts receivable on our consolidated balance sheets, net of an allowance for credit losses. Accrued revenue consisting of commission revenue is known and is clearing escrow, and therefore it is not estimated.
Nature and Disaggregation of Revenue
Real Estate Services Revenue
Brokerage Revenue—Brokerage revenue includes our offer and listing services, where our lead agents represent homebuyers and home sellers. We recognize commission-based brokerage revenue upon closing of a brokerage transaction, less the amount of any commission refunds, closing-cost reductions, or promotional offers that may result in a material right. The transaction price is generally calculated by taking the agreed upon commission rate and applying that to the home's selling price. Brokerage revenue primarily contains a single performance obligation that is satisfied upon the closing of a transaction, at which point the entire transaction price is earned. We are not entitled to any commission until the performance obligation is satisfied and are not owed any commission for unsuccessful transactions, even if services have been provided. In conjunction with providing offering and listing services to our customers, we may offer promotional pricing or additional discounts on future services. This results in a material right to our customers and represents an additional performance obligation, for which the transaction price is allocated based on standalone selling prices. Amounts allocated to a promise to provide future listing or offering services at a significant discount are initially recorded as contract liabilities. Our promotional pricing and additional discounts have not resulted in a material impact to timing of revenue recognition. The balance of the corresponding contract liabilities are included in accrued and other liabilities on our consolidated balance sheets. See Note 9 for more information.
Partner Revenue—Partner revenue consists of fees paid to us from partner agents or under other referral agreements, less the following:amount of any payments we make to homebuyers and home sellers. We recognize these fees as revenue on the closing of a transaction. The transaction price is a fixed percentage of the partner agent's commission. The partner agent or other entity related to our referral agreements directly remits the referral fee revenue to us. We are neither entitled to referral fee revenue, nor is our performance obligation satisfied, until the related referred home's sale closes.
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Year Ended December 31, | |||
| 2015 | 2016 | ||
| Valuation Methodology: | |||
| Income approach (private company) | 12.5% | 12.5%-15.0% | |
| Market approach (private company) | 12.5% | 12.5%-15.0% | |
| PWERM (IPO) | 56.3% | 52.5%-60.0% | |
| PWERM (M&A) | 18.8% | 15.0%-17.5% | |
| IPO revenue multiple | 4.0x-5.0x | 3.0x-4.5x | |
| Forecasted revenue growth rate | 30.0%-50.3% | 28.0%-41.80% | |
| Discount rate | 20.0%-30.0% | 20.0%-30.0% | |
Rentals Revenue—Rentals revenue is primarily composed of subscription-based product offerings for internet listing services, as well as lead management and digital marketing solutions.
Rentals revenue is recorded as a component of service revenue in our consolidated statements of comprehensive loss. Revenue is recognized upon transfer of control of promised service to customers over time in an amount that reflects the consideration we expect to receive in exchange for those services. Revenues from subscription-based services are recognized on a straight-line basis over the term of the contract, which generally have a term of less than one year. Revenue is presented net of sales allowances, which are not material.
The transaction price for a contract is generally determined by the stated price in the contract, excluding any related sales taxes. We enter into contracts that can include various combinations of subscription services, which are capable of being distinct and accounted for as separate performance obligations. We allocate the transaction price to each performance obligation in the contract on a relative stand-alone selling price basis. Generally, the combinations of subscription services are fulfilled concurrently and are co-terminus. Our rentals contracts do not contain any refund provisions other than in the event of our non-performance or breach.
Mortgage Revenue
Mortgage Revenue—Mortgage revenue includes fees from the origination and subsequent sale of loans, loan servicing income, interest income on loans held for sale, origination of IRLCs, and the changes in fair value of our IRLCs, forward sales commitments, loans held for sale, and MSRs.
Other Revenue
Other Revenue—Other services revenue includes fees earned from title settlement services, Walk Score data services, and advertising. Substantially all fees and revenue from other services are recognized when the service is provided.
Cost of Revenue—Cost of revenue consists primarily of personnel costs (including base pay, benefits, and stock-based compensation), transaction bonuses, home-touring and field expenses, listing expenses, customer fulfillment costs related to our rentals segment, office and occupancy expenses, interest expense on our mortgage related warehouse facilities, and depreciation and amortization related to fixed assets and acquired intangible assets.
Technology and Development—Technology and development expenses primarily include personnel costs (including base pay, bonuses, benefits, and stock-based compensation), data licenses, software and equipment, and infrastructure such as for data centers and hosted services. The expenses also include amortization of acquired intangible assets, capitalized internal-use software and website and mobile application development costs. We expense research and development costs as incurred and record them in technology and development expenses.
Restructuring and Reorganization—Restructuring and reorganization expenses primarily consist of personnel-related costs associated with employee terminations, furloughs, or retention payments associated with wind-down activities.
Advertising and Advertising Production Costs—We expense advertising costs as they are incurred and production costs as of the first date the advertisement takes place. Advertising costs and advertising production costs are included in marketing expenses. The following table summarizes total advertising and advertising production costs for the periods listed:
| Year Ended December 31, | |||||||||||||||||
| 2023 | 2022 | 2021 | |||||||||||||||
| Advertising costs | $ | 100,321 | $ | 133,593 | $ | 119,278 | |||||||||||
| Advertising production costs | 2,983 | 3,425 | 2,303 | ||||||||||||||
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Stock-based Compensation—We account for stock-based compensation by measuring and recognizing as compensation expense the fair value of all share-based payment awards made to employees, including restricted stock unit awards and shares forecasted to be issued pursuant to our ESPP, in each case based on estimated grant date fair values. Stock-based compensation expense is recognized over the requisite service period on a straight-line basis. We recognize forfeitures when they occur. The Black-Scholes-Merton option-pricing model is used to determine the fair value of shares forecasted to be issued pursuant to our ESPP. For restricted stock unit awards and restricted stock unit awards with performance conditions, we use the market value of our common stock on the date of grant to determine the fair value of the award. For restricted stock unit awards with market conditions, the market condition is reflected in the grant date fair value of the award using a Monte Carlo simulation.
In valuing shares forecasted to be issued pursuant to our ESPP, we make assumptions about expected life, stock price volatility, risk-free interest rates, and expected dividends.
Expected Life—The expected term was estimated using the ESPP offering period which is six months.
Volatility—The expected stock price volatility for our common stock was estimated by taking the average historical price volatility of Redfin stock over the preceding six months.
Risk-Free Rate—The risk-free interest rate is based on the yields of U.S. treasury securities with maturities similar to the expected term, or six months.
Dividend Yield—We have never declared or paid any cash dividends and do not presently plan to pay cash dividends in the foreseeable future. Consequently, an expected dividend yield of zero was used.
Business Combinations—The results of businesses acquired in a business combination are included in our consolidated financial statements from the date of acquisition. We record assets and liabilities of an acquired business at their estimated fair values on the acquisition date. Any excess consideration over the fair value of assets acquired and liabilities assumed is recognized as goodwill. During the measurement period, which may be up to one year from the acquisition date, we may record adjustments to the assets acquired and liabilities assumed with the corresponding offset to goodwill.
Mortgage Servicing Rights(“MSRs”)—We determine the fair value of MSRs using a valuation model that calculates the net present value of estimated future cash flows. Key estimates of future cash flows include prepayment speeds, default rates, discount rates, cost of servicing, objective portfolio characteristics, and other factors. Changes in these estimates could materially change the estimated fair value.
Lease Impairment—During the year ended December 31, 2023 we recognized impairment losses of $1,948 due to subleasing two of our operating leases. These costs are recorded in other (expense) income, net in our consolidated statements of operations and in impairment costs in our consolidated statements of cash flows.
Recently Adopted Accounting Pronouncements—None applicable.
Recently Issued Accounting Pronouncements— In September 2023, the Financial Accounting Standards Board (“FASB”) issued authoritative guidance under ASU 2023-07, Segment Reporting - Improvements to Reportable Segment Disclosures. The ASU improves reportable segment disclosure requirements, primarily through enhanced disclosures about significant segment expenses. The amendments in this Update are effective for fiscal years beginning after December 15, 2023, and interim periods within fiscal years beginning after December 15, 2024. We plan to adopt this guidance for fiscal year 2024 and we do not expect the adoption to have a material impact on our financial statement disclosures.
In December 2023, the FASB issued authoritative guidance under ASU 2023-09, Income Taxes - Improvements to Income Tax Disclosures. The ASU enhances annual income tax disclosures to address investor requests for more information about the tax risks and opportunities present in an entity’s worldwide operations. The two primary enhancements disaggregate existing income tax disclosures related to the effective tax rate reconciliation and income taxes paid. The amendments in this Update are effective for annual periods beginning after December 15, 2024, with early adoption permitted. We are currently evaluating the potential impact of the guidance on our financial statement disclosures.
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Note 2: Discontinued Operations
In November 2022, our management and board of directors made the decision to wind down RedfinNow. The financial results of RedfinNow have historically been included in our properties segment. Winding-down RedfinNow was a strategic decision we made in order to focus our resources on our core businesses in the face of the rising cost of capital. The wind-down of our properties segment was complete as of June 30, 2023, at which time it met the criteria for discontinued operations in our consolidated financial statements.
The major classes of assets and liabilities of our discontinued operations were as follows:
| December 31, | |||||||||||
| 2023 | 2022 | ||||||||||
| Assets | |||||||||||
| Current assets | |||||||||||
| Cash and cash equivalents | $ | — | $ | 7,640 | |||||||
| Accounts receivable, net | — | 8,504 | |||||||||
| Inventory | — | 114,232 | |||||||||
| Prepaid expenses | — | 500 | |||||||||
| Other current assets | — | 1,283 | |||||||||
| Total current assets of discontinued operations | — | 132,159 | |||||||||
| Property and equipment, net | — | 167 | |||||||||
| Right-of-use assets, net | — | 1,142 | |||||||||
| Total assets of discontinued operations | $ | — | $ | 133,468 | |||||||
| Liabilities | |||||||||||
| Current liabilities | |||||||||||
| Accounts payable | $ | — | $ | 754 | |||||||
| Accrued and other liabilities | — | 2,980 | |||||||||
| Lease liabilities | — | 577 | |||||||||
| Total current liabilities of discontinued operations | — | 4,311 | |||||||||
| Lease liabilities, noncurrent | — | 392 | |||||||||
| Total liabilities of discontinued operations | $ | — | $ | 4,703 | |||||||
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The major classes of line items of the discontinued operations included in our consolidated statement of comprehensive loss were as follows:
| Year Ended December 31, | |||||||||||||||||
| 2023 | 2022 | 2021 | |||||||||||||||
| Revenue | $ | 122,576 | $ | 1,184,868 | $ | 864,127 | |||||||||||
Cost of revenue(1) | 124,422 | 1,207,933 | 853,526 | ||||||||||||||
| Gross (loss) profit | (1,846) | (23,065) | 10,601 | ||||||||||||||
| Operating expenses | |||||||||||||||||
Technology and development(1) | 552 | 17,326 | 13,237 | ||||||||||||||
Marketing(1) | 523 | 2,762 | 1,889 | ||||||||||||||
General and administrative(1) | 638 | 11,204 | 9,593 | ||||||||||||||
| Restructuring and reorganization | 75 | 8,116 | — | ||||||||||||||
| Total operating expenses | 1,788 | 39,408 | 24,719 | ||||||||||||||
| Loss from discontinued operations | (3,634) | (62,473) | (14,118) | ||||||||||||||
| Interest expense | — | (8,859) | (4,271) | ||||||||||||||
| Income tax expense | — | (10) | — | ||||||||||||||
| Other expense, net | — | (4) | — | ||||||||||||||
| Net loss from discontinued operations | $ | (3,634) | $ | (71,346) | $ | (18,389) | |||||||||||
| Net loss from discontinued operations per share—basic and diluted | $ | (0.03) | $ | (0.66) | $ | (0.18) | |||||||||||
(1) Includes stock-based compensation as follows:
| Year Ended December 31, | |||||||||||||||||
| 2023 | 2022 | 2021 | |||||||||||||||
| Cost of revenue | $ | 46 | $ | 813 | $ | 1,226 | |||||||||||
| Technology and development | 86 | 3,243 | 2,103 | ||||||||||||||
| Marketing | 19 | 102 | 207 | ||||||||||||||
| General and administrative | 83 | 1,080 | 1,641 | ||||||||||||||
| Total stock-based compensation | $ | 234 | $ | 5,238 | $ | 5,177 | |||||||||||
Significant non-cash items and capital expenditures of the discontinued operations were as follows:
| Year Ended December 31, | |||||||||||||||||
| 2023 | 2022 | 2021 | |||||||||||||||
| Amortization of debt discount and debt issuance costs | $ | — | $ | 996 | $ | 273 | |||||||||||
| Stock-based compensation | 234 | 5,238 | 5,177 | ||||||||||||||
| Depreciation and amortization | 89 | 2,337 | 1,847 | ||||||||||||||
| Capital expenditures | — | 1,213 | 1,782 | ||||||||||||||
| Cash paid for interest | — | 7,863 | 3,946 | ||||||||||||||
Charges specifically relating to the wind-down of our properties segment were as follows:
| Cost type | Financial statement line item | Year Ended December 31, 2023 | Cumulative amount recognized | ||||||||||||||
| Employee termination costs | Restructuring and reorganization | $ | 539 | $ | 8,587 | ||||||||||||
| Asset write-offs | Restructuring and reorganization | — | 493 | ||||||||||||||
| Other | Restructuring and reorganization | (465) | (890) | ||||||||||||||
| Acceleration of debt issuance costs | Interest expense | — | 481 | ||||||||||||||
| Total | $ | 74 | $ | 8,671 | |||||||||||||
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Note 3: Segment Reporting and Revenue
In its operation of our business, our management, including our chief operating decision maker ("CODM"), who is also our chief executive officer, evaluates the performance of our operating segments based on our statement of operations results, inclusive of net loss. We do not analyze discrete segment balance sheet information related to long-term assets, substantially all of which are located in the United States. We have five operating segments and three reportable segments, real estate services, rentals, and mortgage. As a result of our decision to wind-down RedfinNow operations in November 2022, we report our properties segment as a discontinued operation as we completed wind-down of the business during the three months ended June 30, 2023.
We generate revenue primarily from commissions and fees charged on each real estate services transaction closed by our lead agents or partner agents, from subscription-based product offerings for our rentals business, and from the origination, sales, and servicing of mortgages. Our key revenue components are brokerage revenue, partner revenue, rentals revenue, mortgage revenue, and other revenue.
Information on each of our reportable and other segments and reconciliation to consolidated net (loss) income from continuing operations is presented in the tables below. We have assigned certain previously reported expenses to each segment to conform to the way we internally manage and monitor our business. We allocated indirect costs to each segment based on a reasonable allocation methodology, when such costs are significant to the performance measures of the segments.
| Year Ended December 31, 2023 | |||||||||||||||||||||||||||||||||||
| Real estate services | Rentals | Mortgage | Other | Corporate overhead | Total | ||||||||||||||||||||||||||||||
Revenue(1) | $ | 618,577 | $ | 184,812 | $ | 134,108 | $ | 39,175 | $ | — | $ | 976,672 | |||||||||||||||||||||||
| Cost of revenue | 462,625 | 42,086 | 118,178 | 23,964 | — | 646,853 | |||||||||||||||||||||||||||||
| Gross profit | 155,952 | 142,726 | 15,930 | 15,211 | — | 329,819 | |||||||||||||||||||||||||||||
| Operating expenses | |||||||||||||||||||||||||||||||||||
| Technology and development | 108,201 | 63,934 | 2,871 | 4,504 | 3,784 | 183,294 | |||||||||||||||||||||||||||||
| Marketing | 59,746 | 53,952 | 4,064 | 60 | 41 | 117,863 | |||||||||||||||||||||||||||||
| General and administrative | 76,851 | 94,252 | 25,012 | 4,017 | 38,658 | 238,790 | |||||||||||||||||||||||||||||
| Restructuring and reorganization | — | 503 | — | — | 7,424 | 7,927 | |||||||||||||||||||||||||||||
| Total operating expenses | 244,798 | 212,641 | 31,947 | 8,581 | 49,907 | 547,874 | |||||||||||||||||||||||||||||
| (Loss) income from continuing operations | (88,846) | (69,915) | (16,017) | 6,630 | (49,907) | (218,055) | |||||||||||||||||||||||||||||
| Interest income, interest expense, income tax expense, gain on extinguishment of convertible senior notes, and other expense, net | 59 | 215 | (392) | 712 | 91,069 | 91,663 | |||||||||||||||||||||||||||||
| Net (loss) income from continuing operations | $ | (88,787) | $ | (69,700) | $ | (16,409) | $ | 7,342 | $ | 41,162 | $ | (126,392) | |||||||||||||||||||||||
(1) Included in revenue is $1,244 from providing services to our discontinued properties segment.
| Year Ended December 31, 2022 | |||||||||||||||||||||||||||||||||||
| Real estate services | Rentals | Mortgage | Other | Corporate overhead | Total | ||||||||||||||||||||||||||||||
Revenue(1) | $ | 787,076 | $ | 155,910 | $ | 132,904 | $ | 23,684 | $ | — | $ | 1,099,574 | |||||||||||||||||||||||
| Cost of revenue | 608,027 | 33,416 | 126,552 | 22,460 | — | 790,455 | |||||||||||||||||||||||||||||
| Gross profit | 179,049 | 122,494 | 6,352 | 1,224 | — | 309,119 | |||||||||||||||||||||||||||||
| Operating expenses | |||||||||||||||||||||||||||||||||||
| Technology and development | 105,196 | 59,899 | 6,034 | 3,591 | 4,204 | 178,924 | |||||||||||||||||||||||||||||
| Marketing | 98,673 | 51,064 | 4,889 | 199 | 484 | 155,309 | |||||||||||||||||||||||||||||
| General and administrative | 88,171 | 92,728 | 25,680 | 3,307 | 33,504 | 243,390 | |||||||||||||||||||||||||||||
| Restructuring and reorganization | — | — | — | — | 32,353 | 32,353 | |||||||||||||||||||||||||||||
| Total operating expenses | 292,040 | 203,691 | 36,603 | 7,097 | 70,545 | 609,976 | |||||||||||||||||||||||||||||
| Loss from continuing operations | (112,991) | (81,197) | (30,251) | (5,873) | (70,545) | (300,857) | |||||||||||||||||||||||||||||
| Interest income, interest expense, income tax benefit, gain on extinguishment of convertible senior notes, and other expense, net | (123) | 1,389 | (114) | 140 | 49,768 | 51,060 | |||||||||||||||||||||||||||||
| Net loss from continuing operations | $ | (113,114) | $ | (79,808) | $ | (30,365) | $ | (5,733) | $ | (20,777) | $ | (249,797) | |||||||||||||||||||||||
(1) Included in revenue is $17,783 from providing services to our discontinued properties segment.
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| Year Ended December 31, 2021 | |||||||||||||||||||||||||||||||||||
| Real estate services | Rentals | Mortgage | Other | Corporate overhead | Total | ||||||||||||||||||||||||||||||
Revenue(1) | $ | 903,334 | $ | 121,877 | $ | 19,818 | $ | 13,609 | $ | — | $ | 1,058,638 | |||||||||||||||||||||||
| Cost of revenue | 603,320 | 21,739 | 26,096 | 14,264 | — | 665,419 | |||||||||||||||||||||||||||||
| Gross profit | 300,014 | 100,138 | (6,278) | (655) | — | 393,219 | |||||||||||||||||||||||||||||
| Operating expenses | |||||||||||||||||||||||||||||||||||
| Technology and development | 81,588 | 41,492 | 10,396 | 2,528 | 7,477 | 143,481 | |||||||||||||||||||||||||||||
| Marketing | 98,746 | 36,174 | 561 | 209 | 1,161 | 136,851 | |||||||||||||||||||||||||||||
| General and administrative | 84,655 | 71,943 | 8,306 | 2,288 | 41,530 | 208,722 | |||||||||||||||||||||||||||||
| Total operating expenses | 264,989 | 149,609 | 19,263 | 5,025 | 50,168 | 489,054 | |||||||||||||||||||||||||||||
| Income (loss) from continuing operations | 35,025 | (49,471) | (25,541) | (5,680) | (50,168) | (95,835) | |||||||||||||||||||||||||||||
| Interest income, interest expense, and other income, net | (87) | 3,301 | 3 | 2 | 1,392 | 4,611 | |||||||||||||||||||||||||||||
| Net income (loss) from continuing operations | $ | 34,938 | $ | (46,170) | $ | (25,538) | $ | (5,678) | $ | (48,776) | $ | (91,224) | |||||||||||||||||||||||
(1) Included in revenue is $16,526 from providing services to our discontinued properties segment.
Note 4: Financial Instruments
Derivatives
Our primary market exposure is to interest rate risk, specifically U.S. treasury and mortgage interest rates, due to their impact on mortgage-related assets and commitments. We use forward sales commitments on whole loans and mortgage-backed securities to manage and reduce this risk. We do not have any derivative instruments designated as hedging instruments.
Forward Sales Commitments—We are exposed to interest rate and price risk on loans held for sale from the funding date until the date the loan is sold. Forward sales commitments on whole loans and mortgage-backed securities are used to fix the forward sales price that will be realized at the sale of each loan.
Interest Rate Lock Commitments—IRLCs represent an agreement to extend credit to a mortgage loan applicant. We commit (subject to loan approval) to fund the loan at the specified rate, regardless of changes in market interest rates between the commitment date and the funding date. Outstanding IRLCs are subject to interest rate risk and related price risk during the period from the date of commitment through the loan funding date or expiration date. Loan commitments generally range between 30 and 90 days and the borrower is not obligated to obtain the loan. Therefore, IRLCs are subject to fallout risk, which occurs when approved borrowers choose not to close on the underlying loans. We review our commitment-to-closing ratio ("pull-through rate") as part of an estimate of the number of mortgage loans that will fund according to the IRLCs.
| December 31, | |||||||||||
| Notional Amounts | 2023 | 2022 | |||||||||
| Forward sales commitments | $ | 274,400 | $ | 301,548 | |||||||
| IRLCs | 188,554 | 210,787 | |||||||||
The locations and amounts of gains (losses) recognized in revenue related to our derivatives are as follows:
| Year Ended December 31, | ||||||||||||||||||||||||||||||||
| Instrument | Classification | 2023 | 2022 | 2021 | ||||||||||||||||||||||||||||
| Forward sales commitments | Revenue | $ | (2,226) | $ | (11,336) | $ | 518 | |||||||||||||||||||||||||
| IRLCs | Revenue | 3,156 | (4,184) | (641) | ||||||||||||||||||||||||||||
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Fair Value of Financial Instruments
A summary of assets (liabilities), and (mezzanine equity) at December 31, 2016 and 2017,liabilities related to our financial instruments, measured at fair value on a recurring basis and as reflected on our consolidated balance sheets, is set forth below:
| Balance at December 31, 2023 | Quoted Prices in Active Markets for Identical Assets (Level 1) | Significant Other Observable Inputs (Level 2) | Significant Unobservable Inputs (Level 3) | ||||||||||||||||||||
| Assets | |||||||||||||||||||||||
| Cash equivalents | |||||||||||||||||||||||
| Money market funds | $ | 115,276 | $ | 115,276 | $ | — | $ | — | |||||||||||||||
| Total cash equivalents | 115,276 | 115,276 | — | — | |||||||||||||||||||
| Short-term investments | |||||||||||||||||||||||
| U.S. treasury securities | 10,720 | 10,720 | — | — | |||||||||||||||||||
| Agency bonds | 31,232 | 31,232 | — | — | |||||||||||||||||||
| Total short-term investments | 41,952 | 41,952 | — | — | |||||||||||||||||||
| Loans held for sale | 159,587 | — | 159,587 | — | |||||||||||||||||||
| Other current assets | |||||||||||||||||||||||
| IRLCs | 4,600 | — | — | 4,600 | |||||||||||||||||||
| Total other current assets | 4,600 | — | — | 4,600 | |||||||||||||||||||
| Mortgage servicing rights, at fair value | 32,171 | — | — | 32,171 | |||||||||||||||||||
| Long-term investments | |||||||||||||||||||||||
| U.S. treasury securities | 3,149 | 3,149 | — | — | |||||||||||||||||||
| Total assets | $ | 356,735 | $ | 160,377 | $ | 159,587 | $ | 36,771 | |||||||||||||||
| Liabilities | |||||||||||||||||||||||
| Accrued liabilities | |||||||||||||||||||||||
| Forward sales commitments | $ | 2,429 | $ | — | $ | 2,429 | $ | — | |||||||||||||||
| IRLCs | 147 | — | — | 147 | |||||||||||||||||||
| Total liabilities | $ | 2,576 | $ | — | $ | 2,429 | $ | 147 | |||||||||||||||
| Balance at December 31, 2022 | Quoted Prices in Active Markets for Identical Assets (Level 1) | Significant Other Observable Inputs (Level 2) | Significant Unobservable Inputs (Level 3) | ||||||||||||||||||||
| Assets | |||||||||||||||||||||||
| Cash equivalents | |||||||||||||||||||||||
| Money market funds | $ | 186,410 | $ | 186,410 | $ | — | $ | — | |||||||||||||||
| Total cash equivalents | 186,410 | 186,410 | — | — | |||||||||||||||||||
| Short-term investments | |||||||||||||||||||||||
| U.S. treasury securities | 96,925 | 96,925 | — | — | |||||||||||||||||||
| Agency bonds | 25,334 | 25,334 | — | — | |||||||||||||||||||
| Total short-term investments | 122,259 | 122,259 | — | — | |||||||||||||||||||
| Loans held for sale | 199,604 | — | 199,604 | — | |||||||||||||||||||
| Other current assets | |||||||||||||||||||||||
| Forward sales commitments | 1,669 | — | 1,669 | — | |||||||||||||||||||
| IRLCs | 2,338 | — | — | 2,338 | |||||||||||||||||||
| Total other current assets | 4,007 | — | 1,669 | 2,338 | |||||||||||||||||||
| Mortgage servicing rights, at fair value | 36,261 | — | — | 36,261 | |||||||||||||||||||
| Long-term investments | |||||||||||||||||||||||
| U.S. treasury securities | 29,480 | 29,480 | — | — | |||||||||||||||||||
| Total assets | $ | 578,021 | $ | 338,149 | $ | 201,273 | $ | 38,599 | |||||||||||||||
| Liabilities | |||||||||||||||||||||||
| Accrued liabilities | |||||||||||||||||||||||
| Forward sales commitments | $ | 1,873 | $ | — | $ | 1,873 | $ | — | |||||||||||||||
| IRLCs | 1,041 | — | — | 1,041 | |||||||||||||||||||
| Total liabilities | $ | 2,914 | $ | — | $ | 1,873 | $ | 1,041 | |||||||||||||||
There were no transfers into or out of Level 3 financial instruments during the years ended December 31, 2023 and 2022.
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| Financial Instrument | Fair Value Hierarchy | Fair Value | |||||
| December 31, | |||||||
| 2016 | 2017 | ||||||
| Money market funds (included in cash and cash equivalents) | Level I | 46,357 | 177,235 | ||||
| Certificates of deposit (included in short-term investments) | Level II | 1,749 | — | ||||
| Interest rate lock commitments | Level II | — | 29 | ||||
| Forward loan commitments | Level II | — | (4 | ) | |||
| Redeemable convertible preferred stock (mezzanine equity) | Level III | (655,416 | ) | — | |||
The following is a quantitative summary of key unobservable inputs used in the valuation of IRLCs and mortgage servicing rights (“MSRs”):
| December 31, 2023 | December 31, 2022 | |||||||||||||||||||||||||||||||
| Key Inputs | Valuation Technique | Range | Weighted-Average | Range | Weighted-Average | |||||||||||||||||||||||||||
| IRLCs | ||||||||||||||||||||||||||||||||
| Pull-through rate | Market pricing | 67.2% - 100.0% | 87.7% | 62.0% - 100.0% | 91.0% | |||||||||||||||||||||||||||
| MSRs | ||||||||||||||||||||||||||||||||
| Prepayment speed | Discounted cash flow | 6.0% - 19.0% | 6.8% | 6.0% - 14.4% | 6.6% | |||||||||||||||||||||||||||
| Default rates | Discounted cash flow | 0.1% - 1.2% | 0.2% | 0.0% - 0.5% | 0.1% | |||||||||||||||||||||||||||
| Discount rate | Discounted cash flow | 10.0% - 17.0% | 10.2% | 9.5% - 12.4% | 9.6% | |||||||||||||||||||||||||||
The following is a summary of changes in the fair value of IRLCs:
| Year Ended December 31, | |||||||||||||||||
| 2023 | 2022 | 2021 | |||||||||||||||
| Balance, net—beginning of period | $ | 1,297 | $ | 1,131 | $ | 1,771 | |||||||||||
| IRLCs acquired in business combination | — | 4,326 | — | ||||||||||||||
| Issuances of IRLCs | 51,089 | 51,453 | 18,415 | ||||||||||||||
| Settlements of IRLCs | (48,902) | (54,784) | (18,827) | ||||||||||||||
| Fair value changes recognized in earnings | 969 | (829) | (228) | ||||||||||||||
| Balance, net—end of period | $ | 4,453 | $ | 1,297 | $ | 1,131 | |||||||||||
The following is a summary of changes in the fair value of MSRs:
| Year Ended December 31, | |||||||||||||||||
| 2023 | 2022 | 2021 | |||||||||||||||
| Balance—beginning of period | $ | 36,261 | $ | — | $ | — | |||||||||||
| MSRs acquired in business combination | — | 33,982 | — | ||||||||||||||
| MSRs originated | 565 | 3,140 | — | ||||||||||||||
| MSRs sales | (1,457) | (1,662) | — | ||||||||||||||
| Fair value changes recognized in earnings | (3,198) | 801 | — | ||||||||||||||
| Balance, net—end of period | $ | 32,171 | $ | 36,261 | $ | — | |||||||||||
The following table presents the carrying amounts and estimated fair values of our convertible senior notes that are not recorded at fair value on our consolidated balance sheets:
| December 31, 2023 | December 31, 2022 | |||||||||||||||||||||||||
| Issuance | Net Carrying Amount | Estimated Fair Value | Net Carrying Amount | Estimated Fair Value | ||||||||||||||||||||||
| 2023 notes | $ | — | $ | — | $ | 23,431 | $ | 22,147 | ||||||||||||||||||
| 2025 notes | 192,002 | 164,113 | 512,683 | 309,292 | ||||||||||||||||||||||
| 2027 notes | 496,735 | 325,927 | 565,474 | 267,398 | ||||||||||||||||||||||
The difference between the principal amounts of our 2025 notes and our 2027 notes, which were $193,445 and $503,106, respectively, and the net carrying amounts of the notes represents the unamortized debt issuance costs. The estimated fair value of each tranche of convertible senior notes is based on the closing trading price of the notes on the last day of trading for the period and is classified as Level 2 within the fair value hierarchy, due to the limited trading activity of the notes. Based on the closing price of our common stock of $10.32 on December 31, 2023, the if-converted value of both convertible notes were less than the principal amounts. See Note 14 for additional details on our convertible senior notes.
See Note 10 for the carrying amount of our convertible preferred stock.
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Assets and liabilities recognized or disclosed at fair value on a nonrecurring basis include items such as property and equipment, goodwill and other intangible assets, equity investments, and other assets. These assets are measured at fair value if determined to be impaired.
The cost or amortized cost, gross unrealized gains and losses, and estimated fair market value of our cash, money market funds, restricted cash, available-for-sale investments, and equity securities were as follows:
| December 31, 2023 | |||||||||||||||||||||||||||||||||||||||||||||||
| Fair Value Hierarchy | Cost or Amortized Cost | Unrealized Gains | Unrealized Losses | Estimated Fair Value | Cash, Cash Equivalents, Restricted Cash | Short-term Investments | Long-term Investments | ||||||||||||||||||||||||||||||||||||||||
| Cash | N/A | $ | 34,483 | $ | — | $ | — | $ | 34,483 | $ | 34,483 | $ | — | $ | — | ||||||||||||||||||||||||||||||||
| Money markets funds | Level 1 | 115,276 | — | — | 115,276 | 115,276 | — | — | |||||||||||||||||||||||||||||||||||||||
| Restricted cash | N/A | 1,241 | — | — | 1,241 | 1,241 | — | — | |||||||||||||||||||||||||||||||||||||||
| U.S. treasury securities | Level 1 | 13,895 | 1 | (27) | 13,869 | — | 10,720 | 3,149 | |||||||||||||||||||||||||||||||||||||||
| Agency bonds | Level 1 | 31,246 | — | (14) | 31,232 | — | 31,232 | — | |||||||||||||||||||||||||||||||||||||||
| Total | $ | 196,141 | $ | 1 | $ | (41) | $ | 196,101 | $ | 151,000 | $ | 41,952 | $ | 3,149 | |||||||||||||||||||||||||||||||||
| December 31, 2022 | |||||||||||||||||||||||||||||||||||||||||||||||
| Fair Value Hierarchy | Cost or Amortized Cost | Unrealized Gains | Unrealized Losses | Estimated Fair Value | Cash, Cash Equivalents, Restricted Cash | Short-term Investments | Long-term Investments | ||||||||||||||||||||||||||||||||||||||||
| Cash | N/A | $ | 53,430 | $ | — | $ | — | $ | 53,430 | $ | 45,790 | $ | — | $ | — | ||||||||||||||||||||||||||||||||
| Money markets funds | Level 1 | 186,410 | — | — | 186,410 | 186,410 | — | — | |||||||||||||||||||||||||||||||||||||||
| Restricted cash | N/A | 2,406 | — | — | 2,406 | 2,406 | — | — | |||||||||||||||||||||||||||||||||||||||
| U.S. treasury securities | Level 1 | 127,130 | 28 | (753) | 126,405 | — | 96,925 | 29,480 | |||||||||||||||||||||||||||||||||||||||
| Agency bonds | Level 1 | 25,339 | — | (5) | 25,334 | — | 25,334 | — | |||||||||||||||||||||||||||||||||||||||
| Total | $ | 394,715 | $ | 28 | $ | (758) | $ | 393,985 | $ | 234,606 | $ | 122,259 | $ | 29,480 | |||||||||||||||||||||||||||||||||
As of December 31, 2023 and 2022, the aggregate fair value of available-for-sale debt securities in an unrealized loss position totaled $38,684 and $77,277, with aggregate unrealized losses of $41 and $758, respectively. We have evaluated our portfolio of available-for-sale debt securities based on credit quality indicators for expected credit losses and do not believe there are any expected credit losses. In addition, as of December 31, 2023 and 2022, we had not made a decision to sell any of our debt securities held, nor did we consider it more likely than not that we would be required to sell such securities before recovery of our amortized cost basis. Our portfolio consists of U.S. government securities, all with a high quality credit rating issued by various credit agencies.
As of December 31, 2023 and 2022, we had accrued interest of $332 and $576, respectively, on our available-for-sale investments, for which we have recorded no expected credit losses. Accrued interest receivable is presented within other current assets in our consolidated balance sheets.
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Note 3:5: Property and Equipment:Equipment
| Useful Lives (years) | December 31, | ||||||||||||||||
| 2023 | 2022 | ||||||||||||||||
| Leasehold improvements | Shorter of lease term or economic life | $ | 28,789 | $ | 32,262 | ||||||||||||
| Website and software development costs | 3 - 5 | 75,573 | 62,963 | ||||||||||||||
| Computer and office equipment | 3 - 5 | 16,175 | 19,702 | ||||||||||||||
| Software | 3 | 1,869 | 1,871 | ||||||||||||||
| Furniture | 7 | 7,754 | 7,911 | ||||||||||||||
| Property and equipment, gross | 130,160 | 124,709 | |||||||||||||||
| Accumulated depreciation and amortization | (89,275) | (76,597) | |||||||||||||||
| Construction in progress | 5,546 | 6,827 | |||||||||||||||
| Property and equipment, net | $ | 46,431 | $ | 54,939 | |||||||||||||
| Useful Lives | December 31, | ||||||||
| (years) | 2016 | 2017 | |||||||
| Leasehold improvements | Shorter of lease term or economic life | $ | 4,911 | $ | 16,039 | ||||
| Website and software development costs | 1-3 | 10,114 | 14,501 | ||||||
| Computer and office equipment | 3 | 2,846 | 2,192 | ||||||
| Software | 3 | 1,367 | 685 | ||||||
| Furniture | 7 | 2,406 | 3,039 | ||||||
| Construction in progress | 10,856 | — | |||||||
| 32,500 | 36,456 | ||||||||
| Accumulated depreciation and amortization | (13,274 | ) | (14,138 | ) | |||||
| Property and equipment, net | $ | 19,226 | $ | 22,318 | |||||
| Year Ended December 31, | |||||||||||||||||
| 2023 | 2022 | 2021 | |||||||||||||||
| Depreciation and amortization for property and equipment | $ | 23,774 | $ | 24,403 | $ | 18,200 | |||||||||||
| Capitalized software development costs, including stock-based compensation | 16,131 | 18,738 | 17,571 | ||||||||||||||
Depreciation and amortization declined in the year ended December 31, 2023 due to the change in estimated useful lives of our website and internally developed software. Refer to Note 1 for further details.
Note 6: Leases
The components of lease expense were as follows:
| Year Ended December 31, | ||||||||||||||
| Lease Cost | 2023 | 2022 | ||||||||||||
| Operating lease cost: | ||||||||||||||
| Operating lease cost (cost of revenue) | $ | 10,874 | $ | 10,694 | ||||||||||
| Operating lease cost (operating expenses) | 7,499 | 5,394 | ||||||||||||
| Short-term lease cost | 3,025 | 5,055 | ||||||||||||
| Sublease income | (1,408) | (951) | ||||||||||||
| Total operating lease cost | $ | 19,990 | $ | 20,192 | ||||||||||
| Finance lease cost: | ||||||||||||||
| Amortization of right-of-use assets | $ | 67 | $ | 62 | ||||||||||
| Interest on lease liabilities | 6 | 7 | ||||||||||||
| Total finance lease cost | $ | 73 | $ | 69 | ||||||||||
| Lease Liabilities | Other Leases | Total Lease Obligations | ||||||||||||||||||||||||
| Maturity of Lease Liabilities | Operating(2) | Financing | Operating | |||||||||||||||||||||||
| 2024 | $ | 17,106 | $ | 61 | $ | 1,834 | $ | 19,001 | ||||||||||||||||||
| 2025 | 13,381 | 38 | 484 | 13,903 | ||||||||||||||||||||||
| 2026 | 10,513 | 16 | 385 | 10,914 | ||||||||||||||||||||||
| 2027 | 5,471 | 11 | 320 | 5,802 | ||||||||||||||||||||||
| 2028 | 1,130 | — | 293 | 1,423 | ||||||||||||||||||||||
| Thereafter | 26 | — | 250 | 276 | ||||||||||||||||||||||
| Total lease payments | $ | 47,627 | $ | 126 | $ | 3,566 | $ | 51,319 | ||||||||||||||||||
Less: Interest(1) | 3,052 | 8 | ||||||||||||||||||||||||
| Present value of lease liabilities | $ | 44,575 | $ | 118 | ||||||||||||||||||||||
(1) Includes interest on operating leases of $1,581 and financing leases of $5 due within the next 12 months.
(2) Excludes sublease income. As of December 31, 2023, we expect sublease income of approximately $1,677 to be received for the year ended December 31, 2024.
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| December 31, | ||||||||||||||
| Lease Term and Discount Rate | 2023 | 2022 | ||||||||||||
| Weighted-average remaining operating lease term (years) | 3.2 | 3.6 | ||||||||||||
| Weighted-average remaining finance lease term (years) | 2.5 | 2.4 | ||||||||||||
| Weighted-average discount rate for operating leases | 4.5 | % | 4.5 | % | ||||||||||
| Weighted-average discount rate for finance leases | 5.4 | % | 5.4 | % | ||||||||||
| Year Ended December 31, | ||||||||||||||
| Supplemental Cash Flow Information | 2023 | 2022 | ||||||||||||
| Cash paid for amounts included in the measurement of lease liabilities | ||||||||||||||
| Operating cash outflows from operating leases | $ | 21,292 | $ | 21,504 | ||||||||||
| Operating cash outflows from finance leases | 6 | 8 | ||||||||||||
| Financing cash outflows from finance leases | 55 | 48 | ||||||||||||
| Right-of-use assets obtained in exchange for lease liabilities | ||||||||||||||
| Operating leases | $ | 8,597 | $ | 132 | ||||||||||
| Finance leases | 62 | — | ||||||||||||
Note 7: Commitments and Contingencies
Legal Proceedings
Below is a discussion of our material, pending legal proceedings. Except as otherwise indicated, given the preliminary stage of these proceedings and the claims and issues presented, we cannot estimate a range of reasonably possible losses.
In addition, we are regularly subject to claims, litigation, and other proceedings, including potential regulatory proceedings, involving employment, intellectual property, privacy and equipmentdata protection, consumer protection, competition and antitrust laws, and commercial or contractual disputes, and other matters. The outcomes of our legal proceedings and other contingencies are inherently unpredictable, subject to significant uncertainties, and could be material to our operating results and cash flows for a particular period. We evaluate, on a regular basis, developments in our legal proceedings and other contingencies that could affect the amount of liability, including amounts in excess of any previous accruals and reasonably possible losses disclosed, and make adjustments and changes to our accruals and disclosures as appropriate. For the matters we disclose that do not include an estimate of the amount of loss or range of losses, such an estimate is not possible or is immaterial, and we may be unable to estimate the possible loss or range of losses that could potentially result from the application of non-monetary remedies. Until the final resolution of such matters, if any of our estimates and assumptions change or prove to have been incorrect, we may experience losses in excess of the amounts recorded, which could have a material effect on our business, consolidated financial position, results of operations, or cash flows. Except for the matters discussed below, we do not believe that any of our pending litigation, claims, and other proceedings are material to our business.
Lawsuit by David Eraker—On May 11, 2020, David Eraker, our co-founder and former chief executive officer who departed Redfin in 2006, filed a complaint through Appliance Computing III, Inc. (d/b/a Surefield) ("Surefield"), which is a company that Mr. Eraker founded and that we believe he controls, in the U.S. District Court for the Western District of Texas, Waco Division. The complaint alleged that we were infringing four patents claimed to be owned by Surefield without its authorization or license. Surefield sought an unspecified amount of damages and an injunction against us offering products and services that allegedly infringe the patents at issue. On May 17, 2022, the jury returned a verdict in our favor, finding that we did not infringe any of the asserted claims of the patents claimed to be owned by Surefield, and accordingly, we do not owe any damages to Surefield. The jury also found that all asserted claims of Surefield’s claimed patents were invalid. The court entered final judgment on August 15, 2022. On September 12, 2022, Surefield filed a motion for judgment as a matter of law and a motion for a new trial. In the motions, Surefield asserts that no jury could have found non-infringement based on the trial record, among other things. We filed oppositions to the motions on October 3, 2022 and Surefield filed replies on October 21, 2022.
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Lawsuits Alleging Misclassification—On August 28, 2019, Devin Cook, who was one of our former independent contractor licensed sales associates, whom we call associate agents, filed a complaint against us in the Superior Court of California, County of San Francisco. The plaintiff initially pled the complaint as a class action and alleged that we misclassified her as an independent contractor instead of an employee. The plaintiff also sought unspecified penalties pursuant to representative claims under California’s Private Attorney General Act ("PAGA"). On January 30, 2020, the plaintiff filed a first amended complaint dismissing her class action claim and asserting only claims under PAGA.
On November 20, 2020, Jason Bell, who was one of our former lead agents as well as a former associate agent, filed a complaint against us in the U.S. District Court for the Southern District of California. The complaint was pled as a class action and alleges that, (1) during the time he served as an associate agent, we misclassified him as an independent contractor instead of an employee and (2) during the time he served as a lead agent, we misclassified him as an employee who was exempt from minimum wage and overtime laws. The plaintiff also asserted representative claims under PAGA. The plaintiff sought unspecified amounts of unpaid overtime wages, regular wages, meal and rest period compensation, waiting time and other penalties, injunctive and other equitable relief, and plaintiff's attorneys' fees and costs.
On May 23, 2022, pursuant to a combined mediation, we settled the lawsuits brought by Ms. Cook and Mr. Bell for an aggregate of three million dollars. This amount is subject to adjustment if our actual number of associate agents, lead agents, or their respective workweeks differs from the number that we represented to the plaintiffs. This settlement was subject to court approval. On April 7, 2023, plaintiffs filed a motion for preliminary approval of the class settlements. The motion for preliminary approval of the class settlement was granted by the court on May 4, 2023. The motion for final approval of the class settlement was granted on November 28, 2023. The settlement funds have been paid and are being distributed to class members.
Lawsuits Alleging Antitrust Violations—Since October 2023, a number of class action lawsuits have been filed on behalf of putative classes of home buyers and home sellers against the National Association of Realtors, local real estate associations, multiple listing services, and various residential real estate brokerages in various federal districts in the United States. Some of these lawsuits name Redfin as a defendant, including:
•Don Gibson, et al. v. National Association of Realtors, et al., Case no. 4:23-cv-00788-SRB, filed on October 31, 2023 in United States District Court for the Western District of Missouri.
•Mya Batton et al. v. Compass, Inc., et al., Case no. 1:23-cv-15618, filed on November 2, 2023 in United States District Court for the Northern District of Illinois.
•1925 Hooper LLC, et al. v. The National Association of Realtors, et al., Case no. 1:23-cv-05392-SEG, filed on December 6, 2023 in the United States District Court for the Northern District of Georgia.
•Daniel Umpa v. The National Association of Realtors, et al., Case no. 4:23-cv-00945-FJG, filed on December 27, 2023 in the United States District Court for the Western District of Missouri.
•Nathaniel Whaley v. National Association of Realtors, et al., Case no. 2:24-cv-00105-GMN-MDC, filed on January 25, 2024 in the United States District Court for the District of Nevada.
•Angela Boykin v. National Association of Realtors, et al., Case No. 2:24-cv-00340, filed on February 16, 2024 in the United States District Court for the District of Nevada.
•Freedlund v. Redfin Corporation, et al., Case No. 2:24-cv-01561, filed on February 26, 2024 in the United States District Court for the Central District of California.
These lawsuits allege a conspiracy to fix prices stemming from a National Association of Realtors rule, which allegedly requires brokers to make a blanket, non-negotiable offer of buyer broker compensation when listing a property on a multiple listing service. The plaintiffs generally seek injunctive relief, unspecified damages under federal antitrust law, and unspecified damages under various state laws. A motion to consolidate some of these cases as In re Real Estate Commission Antitrust Litigation, MDL No. 3100, is pending before the Judicial Panel on Multidistrict Litigation. At this time, we are unable to predict the potential outcome of these lawsuits.
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Commitments
Purchase Commitments—Purchase commitments primarily relate to network infrastructure for our data operations. Future payments due under these agreements as of December 31, 2023 are as follows:
| Purchase Commitments | |||||||||||
| 2024 | $ | 27,205 | |||||||||
| 2025 | 31,926 | ||||||||||
| 2026 | 34,161 | ||||||||||
| 2027 | 18,098 | ||||||||||
| 2028 | — | ||||||||||
| Thereafter | — | ||||||||||
| Total future minimum payments | $ | 111,390 | |||||||||
Other Commitments—Our title and settlement business and our mortgage business each hold cash in escrow at third-party financial institutions on behalf of homebuyers and home sellers. As of December 31, 2023, we held $24,149 in escrow and did not record this amount on our consolidated balance sheets. We may be held contingently liable for the disposition of the cash we hold in escrow.
Note 8: Acquired Intangible Assets and Goodwill
Acquired Intangible Assets—The following table presents the gross carrying amount and accumulated amortization of intangible assets:
| December 31, 2023 | December 31, 2022 | ||||||||||||||||||||||||||||||||||||||||
| Weighted-Average Useful Life (years) | Gross | Accumulated Amortization | Net | Gross | Accumulated Amortization | Net | |||||||||||||||||||||||||||||||||||
| Trade names | 9.3 | $ | 82,690 | $ | (24,290) | $ | 58,400 | $ | 82,690 | $ | (14,856) | $ | 67,834 | ||||||||||||||||||||||||||||
| Developed technology | 3.3 | 66,340 | (59,883) | 6,457 | 66,340 | (38,465) | 27,875 | ||||||||||||||||||||||||||||||||||
| Customer relationship | 10 | 81,360 | (22,933) | 58,427 | 81,360 | (14,797) | 66,563 | ||||||||||||||||||||||||||||||||||
| $ | 230,390 | $ | (107,106) | $ | 123,284 | $ | 230,390 | $ | (68,118) | $ | 162,272 | ||||||||||||||||||||||||||||||
Our intangible assets are amortized on a straight-line basis over their respective estimated useful lives to a split between general and administrative and cost of revenue for customer relationships and trade names; and developed technology intangible assets are split between general and administrative expense, cost of revenue, and technology and development expense in our consolidated statements of comprehensive loss. Amortization expense amounted to $3,907, $5,805,$38,988 and $6,688$38,167 for the years ended December 31, 2015, 2016,2023 and 2017,2022, respectively.
| 2024 | $ | 23,741 | |||
| 2025 | 17,618 | ||||
| 2026 | 17,380 | ||||
| 2027 | 15,633 | ||||
| 2028 | 15,050 | ||||
| Thereafter | 33,862 | ||||
| Estimated remaining amortization expense | $ | 123,284 | |||
Goodwill—The carrying amounts of goodwill by reportable segment were as follows:
| Real Estate Services | Rentals | Mortgage | Total | ||||||||||||||||||||
Balance as of December 31, 2023 and 2022 | $ | 250,231 | $ | 159,151 | $ | 51,967 | $ | 461,349 | |||||||||||||||
We did not recognize any goodwill impairment charges during the table below. Acquired intangible assets are amortized using the straight-line method over their estimated useful life, which approximates the expected use of these assets. Amortization expense amounted to $488 for each yearyears ended December 31, 2015, 2016, and 2017, respectively. Amortization expense of $2,440 will be recognized over the next five years,2023 or $488 per year.2022.
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| December 31, 2016 | December 31, 2017 | ||||||||||||||||||||||||
| Useful Live (years) | Gross | Accumulated Amortization | Net | Gross | Accumulated Amortization | Net | |||||||||||||||||||
| Trade Names | 10 | $ | 1,040 | $ | (234 | ) | $ | 806 | $ | 1,040 | $ | (338 | ) | $ | 702 | ||||||||||
| Developed technology | 10 | 2,980 | (670 | ) | 2,310 | 2,980 | (968 | ) | 2,012 | ||||||||||||||||
| Customer relationships | 10 | 860 | (194 | ) | 666 | 860 | (280 | ) | 580 | ||||||||||||||||
| $ | 4,880 | $ | (1,098 | ) | $ | 3,782 | $ | 4,880 | $ | (1,586 | ) | $ | 3,294 | ||||||||||||
Note 5: Operating Segments:9: Accrued and Other Liabilities
| December 31, | |||||||||||
| 2023 | 2022 | ||||||||||
| Accrued compensation and benefits | $ | 58,836 | $ | 74,079 | |||||||
| Miscellaneous accrued and other liabilities | 26,037 | 27,023 | |||||||||
| Customer contract liabilities | 5,487 | 5,661 | |||||||||
| Total accrued and other liabilities | $ | 90,360 | $ | 106,763 | |||||||
| Year End December 31, | |||||||||||
| 2015 | 2016 | 2017 | |||||||||
| Real estate | |||||||||||
| Revenue | $ | 181,446 | $ | 260,383 | $ | 351,570 | |||||
| Cost of revenue | 131,522 | 176,408 | 237,832 | ||||||||
| Gross profit | $ | 49,924 | $ | 83,975 | $ | 113,738 | |||||
| Other | |||||||||||
| Revenue | 5,892 | 6,813 | 18,466 | ||||||||
| Cost of revenue | 6,970 | 8,044 | 20,384 | ||||||||
| Gross profit | $ | (1,078 | ) | $ | (1,231 | ) | $ | (1,918 | ) | ||
| Consolidated | |||||||||||
| Revenue | 187,338 | 267,196 | 370,036 | ||||||||
| Cost of revenue | 138,492 | 184,452 | 258,216 | ||||||||
| Gross profit | $ | 48,846 | $ | 82,744 | $ | 111,820 | |||||
| Operating expenses | 79,135 | 105,528 | 127,792 | ||||||||
| Net income (loss) | $ | (30,236 | ) | $ | (22,526 | ) | $ | (15,002 | ) | ||
| Year End December 31, | |||||||||||
| 2015 | 2016 | 2017 | |||||||||
| Real estate revenue | |||||||||||
| Brokerage revenue | $ | 171,276 | $ | 244,079 | $ | 330,372 | |||||
| Partner revenue | 10,170 | 16,304 | 21,198 | ||||||||
| Total real estate revenue | $ | 181,446 | $ | 260,383 | $ | 351,570 | |||||
We allocated the gross proceeds of $110,000 to the common stock issuance and the convertible preferred stock issuance based on the standalone fair value of the issuances, resulting in a fair valuation of $40,000 for the preferred stock, which is also the value of the mandatory redemption amount.
As of December 31, 2023, the carrying value of our convertible preferred stock, net of issuance costs, is $39,959, and holders have earned unpaid stock dividends in the amount of 30,640 shares of common stock. This stock dividend was issued on January 2, 2024. These shares are included in basic and diluted net loss from continuing operations per share attributable to common stock, as described in Note 12. As of December 31, 2023, no shares of the preferred stock have been converted, and the preferred stock was not redeemable, nor probable to become redeemable in the future as there is a more than remote chance the shares will be automatically converted intoprior to the mandatory redemption date. The number of shares of common stock reserved for future issuance resulting from dividends, conversion, or redemption with respect to the preferred stock was 2,622,177 as of the issuance date.
Dividends—The holders of our convertible preferred stock are entitled to dividends. Dividends accrue daily based on a 360 day fiscal year at a rate of 5.5% per annum based on the issue price and are payable quarterly in arrears on the first business day following the end of each calendar quarter. Assuming we satisfy certain conditions, we will pay dividends in shares of common stock at a rate of one-for-onethe dividend payable divided by $17.95. If we do not satisfy such conditions, we will pay dividends in a cash amount equal to (i) the dividend shares otherwise issuable on the dividends multiplied by (ii) the volume-weighted average closing price of our common stock for the Company's IPO on August 2, 2017. As such, no sharesten trading days preceding the date the dividends are payable.
Participation Rights—Holders of redeemable convertible preferred stock were authorized, issued and outstanding as of December 31, 2017. As of December 31, 2016, the Company had outstanding redeemable convertible preferred stock as follows:
| As of December 31, 2016 | |||||||||||
| Shares Authorized | Shares Issued and Outstanding | Aggregate Liquidation Preference | Proceeds, Net of Issuance Costs | ||||||||
| Series A-1 | 4,378,284 | 1,459,427 | $ | 500 | $ | 462 | |||||
| Series A-2 | 109,552 | 36,517 | 11 | 11 | |||||||
| Series A-3 | 9,099,610 | 3,033,202 | 259 | 241 | |||||||
| Series B | 36,338,577 | 12,112,853 | 7,998 | 7,952 | |||||||
| Series C | 33,388,982 | 11,129,656 | 12,000 | 11,950 | |||||||
| Series D | 28,574,005 | 9,524,665 | 10,269 | 10,201 | |||||||
| Series E | 12,041,148 | 4,013,712 | 14,924 | 14,841 | |||||||
| Series F | 20,808,580 | 6,936,186 | 50,536 | 50,453 | |||||||
| Series G | 21,527,376 | 7,175,784 | 70,991 | 68,062 | |||||||
| Total | 166,266,114 | 55,422,002 | $ | 167,488 | $ | 164,173 | |||||
Conversion—Each share of redeemableHolders may convert their convertible preferred stock isinto common stock at any time at a rate per share of preferred stock equal to the issue price divided by $19.51 (the "conversion price"). A holder that converts will also receive any dividend shares resulting from accrued dividends.
Our convertible atpreferred stock may also be automatically converted to shares of our common stock. If the optionclosing price of our common stock exceeds $27.32 per share (i) for each day of the 30 consecutive trading days immediately preceding April 1, 2023 or (ii) following April 1, 2023 until 30 trading days prior to November 30, 2024, for each day of any 30 consecutive trading days, then each outstanding share of preferred stock will automatically convert into a number of shares of our common stock at a rate per share of preferred stock equal to the issue price divided by the conversion price. Upon an automatic conversion, a holder intowill also receive any dividend shares resulting from accrued dividends.
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Redemption—On November 30, 2024, we will be required to redeem any outstanding shares of our convertible preferred stock, and each holder may elect to receive cash, shares of common stock, or a combination of cash and shares. If a holder elects to receive cash, we will pay, for each share of preferred stock, an amount equal to the issue price plus any accrued dividends. If a holder elects to receive shares, we will issue, for each share of preferred stock, a number of shares of common stock at a rate of the issue price divided by the conversion price plus any dividend shares resulting from accrued dividends.
A holder of our convertible preferred stock has the right to require us to redeem up to all shares of preferred stock it holds following certain events outlined in the document governing the preferred stock. If a holder redeems as the result of such numberevents, such holder may elect to receive cash or shares of common stock, as is determined by dividingcalculated in the original issue price bysame manner as the conversion pricemandatory redemption described above. Additionally, such holder will also receive, in effect at the time of conversion. The original issue prices, adjusted for the reverse split, are as follows: $0.3426 for Series A-1 preferred, $0.2913 for Series A-2 preferred,
Liquidation PreferenceRights—In the event of a voluntary or involuntaryUpon our liquidation, dissolution, or winding-up of the Company, thewinding up, holders of redeemableour convertible preferred stock will be entitled to receive prior and in preference to any distribution of any of the assets of the Company to the holders of common stock, an amount per share equal to the greater of (1) the original issue price (as adjusted for stock splits, stock dividends, reclassifications, and the like) for each share of redeemable convertible preferred stock held by them, plus declared but unpaid dividends, and (2) the amount such holder would have received if, immediately prior to such event, such holder had converted such share of redeemable convertible preferred stock into common stock. After payment of all preferential amounts, the remaining assets shall be distributed ratably among all holders of common stock on a pro rata basis based on the number of shares of common stock outstanding held by each such holder.
| Year End December 31, | |||||||||||
| 2015 | 2016 | 2017 | |||||||||
| Series A-1 | $ | (2,674 | ) | $ | (1,618 | ) | $ | (4,904 | ) | ||
| Series A-2 | (67 | ) | (40 | ) | (123 | ) | |||||
| Series A-3 | (5,650 | ) | (3,360 | ) | (10,192 | ) | |||||
| Series B | (22,561 | ) | (13,416 | ) | (40,336 | ) | |||||
| Series C | (20,390 | ) | (12,333 | ) | (37,062 | ) | |||||
| Series D | (17,450 | ) | (10,555 | ) | (31,717 | ) | |||||
| Series E | (7,353 | ) | (4,086 | ) | (12,884 | ) | |||||
| Series F | (12,494 | ) | (6,025 | ) | (20,184 | ) | |||||
| Series G | (13,585 | ) | (4,069 | ) | (18,513 | ) | |||||
| Total | $ | (102,224 | ) | $ | (55,502 | ) | $ | (175,915 | ) | ||
Note 11: Equity and Equity Compensation Plans
Common Stock—AtAs of December 31, 20162023 and 2017, the Company was2022, our amended and restated certificate of incorporation authorized us to issue 290,081,638 and 500,000,000 shares of common stock with a par value of $0.001 per share, respectively.share.
Preferred Stock—As of December 31, 2023 and 2022, our amended and restated certificate of incorporation authorized us to issue 10,000,000 shares of preferred stock with a par value of $0.001 per share.
Amended and Restated 2004 Equity Incentive Plan—We granted stock options under our 2004 Equity Incentive Plan, as amended ("2004 Plan"), until July 26, 2017, when we terminated it in connection with our IPO. Accordingly, no shares are available for future issuance under our 2004 Plan. Our 2004 Plan continues to govern outstanding equity awards granted thereunder, all of which are fully vested. The Company hasterm of each stock option under the plan is no more than 10 years, and each stock option generally vests over a four-year period.
2017 Equity Incentive Plan—Our 2017 Equity Incentive Plan ("2017 EIP") became effective on July 26, 2017 and provides for issuance of incentive and nonqualified common stock options and restricted stock units to employees, directors, officers, and consultants. The number of shares of common stock initially reserved for issuance under our 2017 EIP was 7,898,159. The number of shares reserved for issuance under our 2017 EIP will increase automatically on January 1 of each calendar year beginning on January 1, 2018, and continuing through January 1, 2028, by the number of shares equal to the lesser of 5% of the total outstanding shares of our common stock as of the immediately preceding December 31 or an amount determined by our board of directors. The term of each stock option and restricted stock unit under the plan will not exceed 10 years, and each award generally vests between two and four years.
We have reserved shares of common stock on an as-converted basis, for future issuance under our 2017 EIP as follows:
| December 31, | |||||||||||
| 2023 | 2022 | ||||||||||
| Stock options issued and outstanding | 2,406,453 | 3,282,789 | |||||||||
| Restricted stock units outstanding | 15,947,173 | 15,731,632 | |||||||||
| Shares available for future equity grants | 7,991,532 | 7,951,616 | |||||||||
| Total shares reserved for future issuance | 26,345,158 | 26,966,037 | |||||||||
79
| December 31, | |||||
| 2016 | 2017 | ||||
| Redeemable convertible preferred stock outstanding | 55,422,002 | — | |||
| Stock options issued and outstanding | 13,291,684 | 13,180,950 | |||
| Restricted stock units outstanding | — | 981,276 | |||
| Shares available for future equity grants | 4,941,504 | 7,026,071 | |||
| Total | 73,655,190 | 21,188,297 | |||
2017 Employee Stock Purchase Plan—The Company’sOur 2017 Employee Stock Purchase Plan (“2017 ESPP”("ESPP") was approved by the board of directors on July 27, 2017, and enables eligible employees to purchase shares of the Company’sour common stock at a discount. Purchases will be accomplished
through participation in discrete offering periods. The CompanyWe initially reserved 1,600,000 shares of common stock for issuance under the 2017our ESPP. The number of shares reserved for issuance under the 2017our ESPP will increase automatically on January 1 of each calendar year beginning after the first offering date and continuing through January 1, 2028, by the number of shares equal to the lesser of 1% of the total outstanding shares of the Company’sour common stock as of the immediately preceding December 31 or an amount determined by theour board of directors. On each purchase date, eligible employees will purchase the Company’sour common stock at a price per share equal to 85% of the lesser of (1)(i) the fair market value of the Company’sour common stock on the first trading day of the offering period, and (2)(ii) the fair market value of the Company’sour common stock on the purchase date. No
We have reserved shares of common stock have been purchased under the 2017 ESPP as the initial offering period has yet to commence.
| December 31, | |||||||||||
| 2023 | 2022 | ||||||||||
| Shares available for issuance at beginning of period | 4,695,361 | 5,865,467 | |||||||||
| Shares issued during the period | (1,491,040) | (1,170,106) | |||||||||
| Total shares available for issuance at end of period | 3,204,321 | 4,695,361 | |||||||||
| Year End December 31, | |||||
| 2015 | 2016 | 2017 | |||
| Expected life | 7 years | 7 years | 7 years | ||
| Volatility | 42.51%-49.62% | 38.15%-41.36% | 37.88%-40.97% | ||
| Risk-free interest rate | 1.71%-2.01% | 1.39%-2.32% | 1.96%-2.26% | ||
| Dividend yield | —% | —% | —% | ||
| Weighted-average grant date fair value | $3.99 | $4.11 | $4.86 | ||
The following table presents information regarding options granted, exercised, forfeited, or cancelled for the periods presented:
Number Of Options | Weighted- Average Exercise Price | Weighted Average Remaining Contractual Life (years) | Aggregate Intrinsic Value | |||||||||
| Outstanding at January 1, 2017 | 13,291,684 | $ | 5.85 | 7.74 | $ | 61,774 | ||||||
| Options granted | 1,137,046 | 10.78 | ||||||||||
| Options exercised | (744,215 | ) | 4.03 | 20,308 | ||||||||
| Options forfeited or canceled | (503,565 | ) | 7.95 | |||||||||
| Outstanding at December 31, 2017 | 13,180,950 | 6.30 | 7.02 | 329,786 | ||||||||
| Options exercisable at December 31, 2017 | 8,754,523 | 4.94 | 6.25 | 230,914 | ||||||||
| For the Offering Period beginning July 1, 2023 | For the Offering Period beginning January 1, 2023 | ||||||||||
| Expected life | 0.5 years | 0.5 years | |||||||||
| Volatility | 98.62% | 98.94% | |||||||||
| Risk-free interest rate | 5.53% | 4.77% | |||||||||
| Dividend yield | —% | —% | |||||||||
| Weighted-average grant date fair value | $5.22 | $1.46 | |||||||||
Stock Options—Option activity for restricted stock units for the year ended December 31, 2017:2023 was as follows:
| Number Of Options | Weighted-Average Exercise Price | Weighted-Average Remaining Contractual Life (years) | Aggregate Intrinsic Value | ||||||||||||||||||||
| Outstanding at January 1, 2023 | 3,282,789 | $ | 9.10 | 2.90 | $ | 1,145 | |||||||||||||||||
| Options exercised | (801,866) | 2.99 | |||||||||||||||||||||
| Options expired | (74,470) | 8.97 | |||||||||||||||||||||
| Outstanding at December 31, 2023 | 2,406,453 | $ | 11.14 | 2.63 | $ | 3,355 | |||||||||||||||||
| Options exercisable at December 31, 2023 | 2,406,453 | $ | 11.14 | 2.63 | $ | 3,355 | |||||||||||||||||
| Restricted Stock Units | Weighted Average Grant-Date Fair Value | |||||
| Unvested outstanding at January 1, 2017 | — | $ | — | |||
| Granted | 981,929 | 22.78 | ||||
| Vested | — | — | ||||
| Forfeited or canceled | (653 | ) | 22.78 | |||
| Unvested outstanding at December 31, 2017 | 981,276 | $ | 22.78 | |||
The grant date fair value of our stock options was recorded as stock-based compensation over the stock options' vesting period. All outstanding options were fully vested as of December 31, 2023. We did not recognize any option-related expense during the year ended December 31, 2023.
The fair value of stock options vested and the outstandingintrinsic value of stock options exercised are as follows:
| Year Ended December 31, | |||||||||||||||||
| 2023 | 2022 | 2021 | |||||||||||||||
| Fair value of options vested | $ | — | $ | 484 | $ | 793 | |||||||||||
| Intrinsic value of options exercised | 4,160 | 5,588 | 90,920 | ||||||||||||||
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Restricted Stock Units—Restricted stock unit activity for the year ended December 31, 2023 was as follows:
| Restricted Stock Units | Weighted-Average Grant Date Fair Value | ||||||||||
| Outstanding at January 1, 2023 | 15,731,632 | $ | 11.53 | ||||||||
| Granted | 9,328,065 | 8.44 | |||||||||
| Vested | (6,955,493) | 11.81 | |||||||||
| Forfeited or canceled | (2,157,031) | 11.25 | |||||||||
Outstanding or deferred at December 31, 2023(1) | 15,947,173 | $ | 9.64 | ||||||||
(1) Starting with the restricted stock units will begranted to them in June 2019, our non-employee directors have the option to defer the issuance of common stock receivable upon vesting of such restricted stock units until 60 days following the day they are no longer providing services to us or, if earlier, upon a change in control transaction. The amount reported as vested excludes restricted stock units that have vested but whose settlement into shares have been deferred. The amount reported as outstanding or deferred as of December 31, 2023 includes these restricted stock units. As no further conditions exist to prevent the issuance of the shares of common stock underlying these restricted stock units, the shares are included in the basic and diluted weighted shares outstanding used to calculate net loss per share attributable to common stock. The amount of shares whose issuance have been deferred is not considered material and is not reported separately from stock-based compensation in our consolidated statements of changes in mezzanine equity and stockholders’ equity.
The grant date fair value of restricted stock units is recorded as stock-based compensation over the vesting period. As of December 31, 2017,2023, there was $21,856$117,005 of total unrecognized stock-based compensation costexpense related to restricted stock units, which is expected to be recognized over a weighted-average period of 3.752.11 years. There
As of December 31, 2023, there were no2,316,061 restricted stock units authorized, issued, orsubject to performance and market conditions ("PSUs") outstanding asat 100% of December 31, 2016.
| Year End December 31, | |||||||||||
| 2015 | 2016 | 2017 | |||||||||
| Cost of revenue | $ | 1,440 | $ | 2,266 | $ | 2,902 | |||||
| Technology and development | 1,375 | 2,383 | 3,325 | ||||||||
| Marketing | 298 | 469 | 487 | ||||||||
| General and administrative | 2,449 | 3,295 | 4,387 | ||||||||
| Total stock-based compensation | $ | 5,562 | $ | 8,413 | $ | 11,101 | |||||
| Year Ended December 31, | |||||||||||||||||
| 2023 | 2022 | 2021 | |||||||||||||||
| Expense associated with the current period | $ | 2,994 | $ | 5,341 | $ | 6,314 | |||||||||||
| Expense due to reassessment of achievement related to prior periods | (553) | (267) | — | ||||||||||||||
| Total expense | $ | 2,441 | $ | 5,074 | $ | 6,314 | |||||||||||
Compensation Cost—The following table details, for each period indicated, (i) our stock-based compensation net of forfeitures, and 1,235,079 were purchased from non-employees. The premium attributablethe amount capitalized in internally developed software and (ii) includes changes to the shares tendered from non-employeesprobability of achieving outstanding performance-based equity awards, each as included in the amountour consolidated statements of $2,659 was treated as an in-substance dividend.comprehensive loss:
| Year Ended December 31, | |||||||||||||||||
| 2023 | 2022 | 2021 | |||||||||||||||
| Cost of revenue | $ | 12,914 | $ | 15,137 | $ | 12,388 | |||||||||||
Technology and development(1) | 33,111 | 26,365 | 21,172 | ||||||||||||||
| Marketing | 5,148 | 3,991 | 2,142 | ||||||||||||||
| General and administrative | 19,528 | 17,526 | 13,843 | ||||||||||||||
| Stock-based compensation from continuing operations | 70,701 | 63,019 | 49,545 | ||||||||||||||
| Stock-based compensation from discontinued operations | 234 | 5,238 | 5,177 | ||||||||||||||
| Total stock-based compensation | $ | 70,935 | $ | 68,257 | $ | 54,722 | |||||||||||
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Note 8:12: Net Income (Loss)Loss from Continuing Operations per Share Attributable to Common Stock:Stock
Net income (loss)loss from continuing operations per share attributable to common stock is computed by dividing the net income (loss)loss from continuing operations attributable to common stock by the weighted-average number of common shares outstanding. The Company hasWe have outstanding stock options, and redeemablerestricted stock units, options to purchase shares under our ESPP, convertible preferred stock, and convertible senior notes, which are includedconsidered in the calculation of diluted net income (loss) attributable to common stockloss from continuing operations per share whenever doing so would be dilutive.
The calculation of the redeemable convertible preferred stock to common stock on the date of the IPO, or August 2nd, 2017, the Company only had one class of participating security, common stock.
| Year Ended December 31, | |||||||||||||||||
| 2023 | 2022 | 2021 | |||||||||||||||
| Numerator: | |||||||||||||||||
| Net loss from continuing operations | $ | (126,392) | $ | (249,797) | $ | (91,224) | |||||||||||
| Dividends on convertible preferred stock | (1,074) | (1,560) | (7,269) | ||||||||||||||
| Net loss from continuing operations attributable to common stock—basic and diluted | $ | (127,466) | $ | (251,357) | $ | (98,493) | |||||||||||
| Denominator: | |||||||||||||||||
Weighted-average shares—basic and diluted(1) | 113,152,752 | 107,927,464 | 104,683,460 | ||||||||||||||
| Net loss from continuing operations per share attributable to common stock—basic and diluted | $ | (1.13) | $ | (2.33) | $ | (0.94) | |||||||||||
| Year End December 31, | |||||||||||
| 2015 | 2016 | 2017 | |||||||||
| Numerator: | |||||||||||
| Net income (loss) | $ | (30,236 | ) | $ | (22,526 | ) | $ | (15,002 | ) | ||
| Accretion of preferred stock | (102,224 | ) | (55,502 | ) | (175,915 | ) | |||||
| Net income (loss) attributable to common stock—basic and diluted | $ | (132,460 | ) | $ | (78,028 | ) | $ | (190,917 | ) | ||
| Denominator: | |||||||||||
| Weighted average shares used to compute net income (loss) per share attributable to common stock—basic and diluted | 13,416,411 | 14,395,067 | 42,722,114 | ||||||||
| Net income (loss) per share attributable to common stock—basic and diluted | $ | (9.87 | ) | $ | (5.42 | ) | $ | (4.47 | ) | ||
The following outstanding shares of common stock equivalents were excluded from the computation of the diluted net income (loss)loss from continuing operations per share attributable to common stock for the periods presented because their effect would have been anti-dilutive.For
| Year Ended December 31, | |||||||||||||||||
| 2023 | 2022 | 2021 | |||||||||||||||
| 2023 notes as if converted | — | 769,623 | 769,623 | ||||||||||||||
| 2025 notes as if converted | 2,667,993 | 7,154,297 | 9,119,960 | ||||||||||||||
| 2027 notes as if converted | 5,379,209 | 6,147,900 | 6,147,900 | ||||||||||||||
| Convertible preferred stock as if converted | 2,040,000 | 2,040,000 | 2,040,000 | ||||||||||||||
Stock options outstanding(1) | 2,406,453 | 3,282,789 | 4,019,011 | ||||||||||||||
Restricted stock units outstanding(1)(2) | 15,908,735 | 15,710,223 | 4,589,696 | ||||||||||||||
| Total | 28,402,390 | 35,104,832 | 26,686,190 | ||||||||||||||
(1) Excludes 2,316,061 incremental PSUs that could vest, assuming applicable performance criteria and market conditions are achieved at 200% of target, which is the year endedmaximum achievement level. See Note 11 for additional information regarding PSUs.
(2) Excludes 38,438 restricted stock units whose settlement into common stock were deferred at the option of certain non-employee directors as of December 31, 2017 shares of the redeemable convertible preferred stock were anti-dilutive, but converted2023.
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| Year End December 31, | ||||||||
| 2015 | 2016 | 2017 | ||||||
| Redeemable convertible preferred stock | 55,422,002 | 55,422,002 | — | |||||
| Options outstanding | 10,406,277 | 13,291,684 | 13,180,950 | |||||
| Restricted stock units | — | — | 981,276 | |||||
| Total | 65,828,279 | 68,713,686 | 14,162,226 | |||||
Note 9:13: Income Taxes:Taxes
| December 31, | |||||||||||
| 2023 | 2022 | ||||||||||
| Deferred income tax assets | |||||||||||
| Net operating loss carryforwards | $ | 160,329 | $ | 164,242 | |||||||
| Business interest limitation carryforwards | 35,402 | 34,445 | |||||||||
| Tax credit carryforwards | 23,968 | 23,240 | |||||||||
| Lease liabilities | 11,472 | 15,019 | |||||||||
| Capitalized research and development costs | 50,780 | 32,216 | |||||||||
| Other | 15,108 | 30,719 | |||||||||
| Gross deferred income tax assets | 297,059 | 299,881 | |||||||||
| Valuation allowance | (257,563) | (245,212) | |||||||||
| Total deferred income tax assets, net of valuation allowance | 39,496 | 54,669 | |||||||||
| Deferred income tax liabilities | |||||||||||
| Intangible assets | (29,608) | (40,069) | |||||||||
| Right-of-use assets | (8,155) | (11,225) | |||||||||
| Other | (1,997) | (3,618) | |||||||||
| Total deferred income tax liabilities | (39,760) | (54,912) | |||||||||
| Net deferred income tax assets and liabilities | $ | (264) | $ | (243) | |||||||
| December 31, | |||||||
| 2016 | 2017 | ||||||
| Deferred tax assets: | |||||||
| Net operating loss carryforwards | $ | 31,618 | $ | 21,627 | |||
| Credit carryforwards | 3,200 | 4,230 | |||||
| Stock-based compensation | 1,801 | 2,806 | |||||
| Accruals and reserves | 4,588 | 3,953 | |||||
| Gross deferred tax assets | 41,207 | 32,616 | |||||
| Valuation allowance | (38,307 | ) | (29,818 | ) | |||
| Total deferred tax assets, net of valuation allowance | 2,900 | 2,798 | |||||
| Deferred tax liabilities: | |||||||
| Intangible assets | (1,419 | ) | (847 | ) | |||
| Prepaid expenses | (1,481 | ) | (1,951 | ) | |||
| Total deferred tax liabilities | (2,900 | ) | (2,798 | ) | |||
| Net deferred tax assets and liabilities | $ | — | $ | — | |||
The following table represents the Company’s NOLour net operating loss ("NOL") carryforwards as of December 31, 20162023 and 2017:2022:
| December 31, | |||||||||||
| 2023 | 2022 | ||||||||||
| Federal | $ | 642,212 | $ | 651,498 | |||||||
| Various states | 32,234 | 34,718 | |||||||||
| Foreign | 5,363 | 5,255 | |||||||||
| December 31, | |||||
| 2016 | 2017 | ||||
| Federal | 84,973 | 87,071 | |||
| Various states | 4,133 | 4,231 | |||
Federal net operating lossNOL carryforwards are available to offset federal taxable income with NOL carryforwards of $449,434 generated after 2017 available to offset future U.S. federal taxable income over an indefinite period, and the remainder expiring between 2024 and 2037. State NOL carryforwards are available to offset future taxable income and begin to expire in 2025. State net operating loss carryforwards are available to offset future taxable income and begin to expire in 2018. Net operating loss2024. NOL carryforward periods for the various statestates jurisdictions generally range from 5 to 20 years. Additionally, netForeign NOL carryforward periods for foreign federal and provincial jurisdictions are generally 20 years and will begin to expire in 2039.
Net research and development credit carryforwards of $3,200$23,968 and $4,230$23,240 are available as of December 31, 20162023 and 2017,2022, respectively, to reduce future tax liabilities. The research and development credit carryforwards begin to expire in 2026.
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Under Sections 382 and 383 of an ownership change, as defined by the Internal Revenue Code of 1986, as amended, substantial changes in our ownership may limit the amount of NOL and income tax credit carryforwards that could be utilized annually in the future to offset taxable income and income tax liabilities. Any such annual limitation may significantly reduce the utilization of the NOLs and income tax credits before they expire. A Section 382 limitation study performed as of March 31, 2017 determined that we experienced an ownership change in 2006 with $1,506 of the 2006 NOL, and 383. Such an event may significantly limit$32 of the Company’s ability to utilize its net NOLs and2006 research and development tax credit carryforwards. During 2017unavailable for future use. Furthermore, in connection with the Companyacquisition of Rent., Rent. experienced an ownership change that triggered Section 382. As of September 30, 2021, Rent. completed a Section 382 study. Thelimitation study determined that the Company underwent an ownership changeand, based on this analysis, we do not expect a reduction in 2006. Dueour ability to the Section 382 limitation determined on the date of the ownership change in 2006, NOL and R&D credits were reduced by $1,506 and $32, respectively.fully utilize Rent.’s pre-change NOLs.
The components of loss from continuing operations before provision (benefit)benefit for income taxes for the years ended December 31, 2015, 2016,2023, 2022, and 20172021 were $(30,236)$(125,110), $(22,526)$(246,880), and $(15,002)$(95,873), for federal purposes, respectively, and $(303), $(2,801), and $(1,458), for foreign purposes, respectively.
The following table is a reconciliation of the U.S. federal income tax at statutory rate with the Company’sto our effective income tax rate:
| December 31, | |||||||||||||||||
| 2023 | 2022 | 2021 | |||||||||||||||
| U.S. federal income tax at statutory rate | 21.00 | % | 21.00 | % | 21.00 | % | |||||||||||
| State taxes (net of federal benefit) | 3.26 | 5.02 | 9.31 | ||||||||||||||
| Stock-based compensation | (5.18) | (3.24) | 17.70 | ||||||||||||||
| Permanent differences | (0.36) | (0.18) | (0.14) | ||||||||||||||
| Federal research and development credit | 0.58 | 1.77 | 6.43 | ||||||||||||||
| Change in valuation allowance | (11.62) | (20.12) | (44.33) | ||||||||||||||
| Other | (0.82) | 0.26 | (1.99) | ||||||||||||||
| Acquisition costs | — | (0.02) | (1.71) | ||||||||||||||
| Expiration of tax attribute carryforwards | (7.63) | (4.54) | — | ||||||||||||||
| Effective income tax rate | (0.77) | % | (0.05) | % | 6.27 | % | |||||||||||
| December 31, | ||||||||
| 2015 | 2016 | 2017 | ||||||
| U.S. federal income tax at statutory rate | 34.00 | % | 34.00 | % | 34.00 | % | ||
| State taxes (net of federal benefit) | 3.86 | 2.49 | 2.40 | |||||
| Permanent differences | (2.94 | ) | (8.21 | ) | (15.03 | ) | ||
| Federal research and development credit | 2.42 | 2.06 | 7.08 | |||||
| Change in valuation allowance | (37.36 | ) | (30.19 | ) | (27.79 | ) | ||
| Nondeductible expenses and others | 0.02 | (0.15 | ) | (0.66 | ) | |||
| Change in valuation allowance for Tax Act impact | — | — | 84.37 | |||||
| Change in deferred balance before valuation allowance for Tax Reform impact | — | — | (84.37 | ) | ||||
| Effective income tax rate | — | % | — | % | — | % | ||
2021, and our effective tax rate in all periods is primarily due to a full valuation allowance related to the Company’sour U.S. deferred tax assets and the change in corporateimpact of U.S. states where we incur current income tax rate effectiveexpense.
We recorded an income tax expense of $979 for tax years beginning afterthe year ended December 31, 2017.2023, which in part consists of current state income tax expense recorded for the year ended December 31, 2023. Tax expense for the year ended December 31, 2023 also includes federal and state deferred income tax expense generated by an increase to an indefinite-lived deferred tax liabilities created through our April 2, 2021 acquisition of Rent. and our April 1, 2022 acquisition of Bay Equity. We recorded an income tax expense of $116 for the year ended December 31, 2022, which is primarily a result of a deferred tax liability created through our April 2, 2021 acquisition of Rent. and can be used to realize certain deferred tax assets against which we had previously recorded a full valuation allowance. Our deferred income tax benefit was partially offset by current state income tax expense recorded for the year ended December 31, 2022. We recorded an income tax benefit of $6,107 for the year ended December 31, 2021, which is primarily a result of a deferred tax liability created through our April 2, 2021 acquisition of Rent. and can be used to realize certain deferred tax assets against which we had previously recorded a full valuation allowance. Our deferred income tax benefit was partially offset by current state income tax expense recorded for the year ended December 31, 2021.
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The Company accountsfollowing table summarizes the components of our income tax expense (benefit) from continuing operations for the periods presented:
| December 31, | |||||||||||||||||
| 2023 | 2022 | 2021 | |||||||||||||||
| Current income tax expense: | |||||||||||||||||
| U.S. - State | $ | 959 | $ | 1,074 | $ | 1,215 | |||||||||||
| Total current income tax expense | 959 | 1,074 | 1,215 | ||||||||||||||
| Deferred income tax benefit: | |||||||||||||||||
| U.S. - Federal | 16 | 97 | — | ||||||||||||||
| U.S. - State | 4 | (1,055) | (7,322) | ||||||||||||||
| Total deferred income tax benefit | 20 | (958) | (7,322) | ||||||||||||||
| Total income tax expense (benefit) | $ | 979 | $ | 116 | $ | (6,107) | |||||||||||
We account for uncertainty in income taxes in accordance with ASC 740. Tax positions are evaluated inutilizing a two-step process, whereby the Companywe first determinesdetermine whether it is more likely than not that a tax position will be sustained upon examination by the tax authority, including resolutions of any related appeals or litigation processes, based on technical merit. If a tax position meets the more-likely-than-not recognition threshold, it is then measured to determine the amount of benefit to recognize in the financial statements. The tax position is measured as the largest amount of benefit that is greater than 50% likely of being realized upon ultimate settlement.
The following table summarizedsummarizes the activity related to unrecognized tax benefits:
| December 31, | |||||||||||||||||
| 2023 | 2022 | 2021 | |||||||||||||||
| Unrecognized benefit—beginning of year | $ | 5,809 | $ | 4,692 | $ | 3,105 | |||||||||||
| Gross (decreases) increases—prior year tax positions | (527) | (210) | 32 | ||||||||||||||
| Gross increases—current year tax positions | 709 | 1,327 | 1,555 | ||||||||||||||
| Unrecognized benefit—end of year | $ | 5,991 | $ | 5,809 | $ | 4,692 | |||||||||||
| December 31, | |||||||
| 2016 | 2017 | ||||||
| Unrecognized benefit—beginning of year | $ | 684 | $ | 800 | |||
| Gross increases (decreases)—prior year tax positions | — | (7 | ) | ||||
| Gross increases (decreases)—current year tax positions | 116 | 264 | |||||
| Unrecognized benefit—end of year | $ | 800 | $ | 1,057 | |||
All of the unrecognized tax benefits as of December 31, 20162023 and 20172022 are accounted for as a reduction in the Company’sour deferred tax assets. Due to the Company’sour valuation allowance, none of the $800$5,991 and $1,057$5,809 of unrecognized tax benefits would affect the Company’sour effective tax rate, if recognized. The Company doesWe do not believe it is reasonably possible that itsour unrecognized tax benefits will significantly change in the next twelve12 months.
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Note 10: Commitments14: Debt
As of December 31, 2023, outstanding borrowings of our debt are as follows:
| Maturity of Debt | ||||||||||||||||||||||||||||||||||||||
| Lender | 2024 | 2025 | 2026 | 2027 | 2028 | Thereafter | ||||||||||||||||||||||||||||||||
| Warehouse Credit Facilities | ||||||||||||||||||||||||||||||||||||||
| City National Bank | $ | 20,046 | $ | — | $ | — | $ | — | $ | — | $ | — | ||||||||||||||||||||||||||
| Origin Bank | 30,110 | — | — | — | — | — | ||||||||||||||||||||||||||||||||
| M&T Bank | 18,870 | — | — | — | — | — | ||||||||||||||||||||||||||||||||
| Prosperity Bank | 29,358 | — | — | — | — | — | ||||||||||||||||||||||||||||||||
| Republic Bank & Trust Company | 23,415 | — | — | — | — | — | ||||||||||||||||||||||||||||||||
| Wells Fargo Bank, N.A. | 30,165 | — | — | — | — | — | ||||||||||||||||||||||||||||||||
| Term Loan | — | — | — | — | 124,416 | — | ||||||||||||||||||||||||||||||||
| Convertible Senior Notes | ||||||||||||||||||||||||||||||||||||||
| 2025 notes | — | 192,002 | — | — | — | — | ||||||||||||||||||||||||||||||||
| 2027 notes | — | — | — | 496,735 | — | — | ||||||||||||||||||||||||||||||||
| Total borrowings | $ | 151,964 | $ | 192,002 | $ | — | $ | 496,735 | $ | 124,416 | $ | — | ||||||||||||||||||||||||||
Warehouse Credit Facilities—To provide capital for the mortgage loans that it originates, our mortgage segment utilizes warehouse credit facilities that are classified as current liabilities on our consolidated balance sheets. Borrowings under each warehouse credit facility are secured by the related mortgage loan, and Contingencies:rights and income related to the loans.
The following table summarizes borrowings under these facilities as of the actions, which are pled as “class actions,” were removed to and are now pending in the Northern District of California. One of these cases also includes representative claims under California’s Private Attorney General Act, Labor Code section 2698 et. seq (“PAGA”). The third action is pending in the Los Angeles County Superior Court and asserts representative claims under PAGA. All three complaints alleged that the Company had misclassified current and former third-party licensed sales associates in California as independent contractors and generally seek compensation for unpaid wages, overtime, and failure to provide meal and rest periods as well as reimbursement of business expenses.presented:
| December 31, 2023 | December 31, 2022 | |||||||||||||||||||||||||||||||||||||
| Lender | Borrowing Capacity | Outstanding Borrowings | Weighted-Average Interest Rate on Outstanding Borrowings | Borrowing Capacity | Outstanding Borrowings | Weighted-Average Interest Rate on Outstanding Borrowings | ||||||||||||||||||||||||||||||||
| City National Bank | $ | 50,000 | $ | 20,046 | 7.24 | % | $ | 75,000 | $ | 27,288 | 5.89 | % | ||||||||||||||||||||||||||
| Comerica Bank | N/A | N/A | N/A | 75,000 | 26,526 | 6.36 | % | |||||||||||||||||||||||||||||||
| Origin Bank | 75,000 | 30,110 | 7.25 | % | 75,000 | 23,739 | 5.98 | % | ||||||||||||||||||||||||||||||
| M&T Bank | 50,000 | 18,870 | 7.39 | % | 50,000 | 19,126 | 6.45 | % | ||||||||||||||||||||||||||||||
| Prosperity Bank | 75,000 | 29,358 | 7.23 | % | 100,000 | 35,856 | 6.18 | % | ||||||||||||||||||||||||||||||
| Republic Bank & Trust Company | 45,000 | 23,415 | 7.28 | % | 75,000 | 26,636 | 5.81 | % | ||||||||||||||||||||||||||||||
| Wells Fargo Bank, N.A. | 100,000 | 30,165 | 7.36 | % | 100,000 | 31,338 | 6.41 | % | ||||||||||||||||||||||||||||||
| Total | $ | 395,000 | $ | 151,964 | $ | 550,000 | $ | 190,509 | ||||||||||||||||||||||||||||||
| December 31, 2017 | |||||||
| Facility Leases | Other Commitments | ||||||
| 2018 | $ | 7,595 | $ | 3,003 | |||
| 2019 | 8,100 | 2,028 | |||||
| 2020 | 7,181 | 75 | |||||
| 2021 | 6,790 | — | |||||
| 2022 and thereafter | 29,074 | — | |||||
| Total | $ | 58,740 | $ | 5,106 | |||
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The facility is pre-payable at par, after 12 months of call protection (during which prepayment would be at 101% of par), or 3.0%, whicheverwith respect to prepayments made with respect to a change of control, at 101% of par, and carries a five-year term, maturing October 20, 2028. Interest will be charged at the Secured Overnight Financing Rate (“SOFR”) +575 basis points for the first five full fiscal quarters after closing, with step-downs to SOFR +550 basis points and SOFR +525 basis points thereafter upon achieving agreed performance metrics. The facility requires that we maintain cash and cash equivalents of $75,000 which is higher.tested on a quarterly basis. The per annumnegative covenants include restrictions on the incurrence of liens and indebtedness, investments, certain merger transactions, and other matters, all subject to certain exceptions. The effective interest rate payable to Western Alliance Bank is
The facility includes customary events of default that, include among other things, non-payment of principal, interest or fees, inaccuracy of representations and warranties, violation of certain covenants, cross default to a correspondent lender, Texas Capitalcertain other indebtedness, bankruptcy and Western Alliance Bank's participation interestsinsolvency events, material judgments, change of control, and certain material ERISA events. The occurrence of an event of default could result in the loans are to be repurchased in whole or in part by Redfin Mortgage. The Company has guaranteed Redfin Mortgage’sacceleration of the obligations under the Mortgage Warehouse and Master Repurchase Agreements.
As of December 31, 2017 there was $833 outstandingsecurity for our obligations under the Mortgage Warehouse Agreementfacility, we granted Apollo a first priority security interest on substantially all of our assets and $1,184 outstandingthe assets of our material subsidiaries, subject to certain exceptions. Therefore, in a bankruptcy, Apollo first, and the holders of our convertible senior notes second, would have a claim to our assets senior to the claims of holders of our common stock.
As part of the transaction, we repurchased $5,000 principal amount of our 2025 convertible notes held by Apollo and $71,894 principal amount of 2027 convertible notes held by Apollo for an aggregate repurchase price of $57,075 using cash on our balance sheet. Additionally, we paid $2,471 in debt issuance costs in connection with the Apollo term loan, which is currently recorded in prepaid expenses on our consolidated balance sheet.
The components of the term loan were as follows:
| December 31, 2023 | ||||||||||||||||||||
| Aggregate Principal Amount | Unamortized Debt Discount | Unamortized Debt Issuance Costs | Net Carrying Amount | |||||||||||||||||
| 124,688 | — | 272 | 124,416 | |||||||||||||||||
Convertible Senior Notes—We have issued convertible senior notes with the following characteristics:
| Issuance | Maturity Date | Stated Cash Interest Rate | Effective Interest Rate | First Interest Payment Date | Semi-Annual Interest Payment Dates | Conversion Rate | ||||||||||||||||||||||||||||||||
| 2025 notes | October 15, 2025 | — | % | 0.42 | % | — | — | 13.7920 | ||||||||||||||||||||||||||||||
| 2027 notes | April 1, 2027 | 0.50 | % | 0.90 | % | October 1, 2021 | April 1; October 1 | 10.6920 | ||||||||||||||||||||||||||||||
We issued our 2025 notes on October 20, 2020, with an aggregate principal amount of December 31, 2017 on the Master Repurchase Agreement. The Mortgage Warehouse Agreement expires$661,250. We issued our 2027 notes on March 21, 201825, 2021 and the Master Repurchase Agreement expires on June 15, 2018.April 5, 2021, with an aggregate principal amount of $575,000.
The following table presents the detail of accrued liabilities as of the dates presented:
| December 31, | |||||||
| 2016 | 2017 | ||||||
| Accrued compensation and benefits | $ | 16,659 | $ | 19,543 | |||
| Legal fees and settlements | 2,795 | 2,230 | |||||
| Miscellaneous accrued liabilities | 2,799 | 4,832 | |||||
| Total accrued liabilities: | $ | 22,253 | $ | 26,605 | |||
| Repurchase Program | Repurchases in Conjunction with Apollo Term Loan | |||||||||||||||||||||||||||||||||||||
| Issuance | Principal | Cash Paid | Gain on Extinguishment | Principal | Cash Paid | Gain on Extinguishment | ||||||||||||||||||||||||||||||||
| 2025 notes | 320,283 | 241,808 | 75,204 | 5,000 | 4,075 | 664 | ||||||||||||||||||||||||||||||||
| 2027 notes | — | — | — | 71,894 | 46,754 | 18,151 | ||||||||||||||||||||||||||||||||
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The components of the convertible senior notes are as follows:
| December 31, 2023 | ||||||||||||||||||||||||||
| Issuance | Aggregate Principal Amount | Unamortized Debt Issuance Costs | Net Carrying Amount | |||||||||||||||||||||||
| 2025 notes | 193,445 | 1,443 | 192,002 | |||||||||||||||||||||||
| 2027 notes | 503,106 | 6,371 | 496,735 | |||||||||||||||||||||||
| December 31, 2022 | ||||||||||||||||||||||||||
| Issuance | Aggregate Principal Amount | Unamortized Debt Issuance Costs | Net Carrying Amount | |||||||||||||||||||||||
| 2023 notes | $ | 23,512 | $ | 81 | $ | 23,431 | ||||||||||||||||||||
| 2025 notes | 518,728 | 6,045 | 512,683 | |||||||||||||||||||||||
| 2027 notes | 575,000 | 9,526 | 565,474 | |||||||||||||||||||||||
| Year End December 31, | |||||||||||||||||
| 2023 | 2022 | 2021 | |||||||||||||||
| 2023 notes | |||||||||||||||||
| Contractual interest expense | $ | 223 | $ | 411 | $ | 413 | |||||||||||
| Amortization of debt issuance costs | 81 | 150 | 189 | ||||||||||||||
| Total interest expense | $ | 304 | $ | 561 | $ | 602 | |||||||||||
| 2025 notes | |||||||||||||||||
| Contractual interest expense | — | — | — | ||||||||||||||
| Amortization of debt issuance costs | 4,602 | 2,706 | 2,760 | ||||||||||||||
| Total interest expense | $ | 4,602 | $ | 2,706 | $ | 2,760 | |||||||||||
| 2027 notes | |||||||||||||||||
| Contractual interest expense | 2,785 | 2,875 | 2,187 | ||||||||||||||
| Amortization of debt issuance costs | 3,151 | 2,240 | 1,705 | ||||||||||||||
| Total interest expense | $ | 5,936 | $ | 5,115 | $ | 3,892 | |||||||||||
| Total | |||||||||||||||||
| Contractual interest expense | 3,008 | 3,286 | 2,600 | ||||||||||||||
| Amortization of debt issuance costs | 7,834 | 5,096 | 4,654 | ||||||||||||||
| Total interest expense | $ | 10,842 | $ | 8,382 | $ | 7,254 | |||||||||||
Conversion of Our Convertible Senior Notes
Prior to the free conversion date, a holder of each tranche of our convertible senior notes may convert its notes in multiples of $1,000 principal amount only if one or 2017.more of the conditions described below is satisfied. On or after the free conversion date, a holder may convert its notes in such multiples without any conditions. The free conversion date is July 15, 2025 for our 2025 notes and January 1, 2027 for our 2027 notes.
The conditions are:
•during any calendar quarter (and only during such calendar quarter), if the last reported sale price of our common stock for at least 20 trading days (whether or not consecutive) during a period of 30 consecutive trading days ending on, and including, the last trading day of the immediately preceding calendar quarter is greater than or equal to 130% of the applicable conversion price on each applicable trading day;
•during the five business day period after any five consecutive trading day period in which the trading price per $1,000 principal amount of the applicable notes for each trading day of the measurement period was less than 98% of the product of the last reported sale price of our common stock and the applicable conversion rate on each such trading day;
•if we call any or all of the applicable notes for redemption, at any time prior to the close of business on the scheduled trading day prior to the redemption date; or
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•upon the occurrence of specified corporate events.
We intend to settle any future conversions of our convertible senior notes by paying or delivering, as the case may be, cash, shares of our common stock, or a combination of cash and shares of our common stock, at our election. We apply the if-converted method to calculate diluted earnings per share when applicable. Under the if-converted method, the denominator of the diluted earnings per share calculation is adjusted to reflect the full number of common shares issuable upon conversion, while the numerator is adjusted to add back interest expense for the period. None of the above conditions were satisfied during the year ended December 31, 2023.
Classification of Our Convertible Senior Notes
Historically, we had separated our 2025 notes into liability and equity components. With our adoption of ASU 2020-06 on January 1, 2021, using the modified retrospective approach, this accounting treatment is no longer applicable. All of our convertible senior notes are now accounted for wholly as liabilities. The difference between the principal amount of the notes and the net carrying amount represents the unamortized debt discount, which we record as a deduction from the debt liability in our consolidated balance sheets. This discount is amortized to interest expense using the effective interest method over the term of the notes.
See Note 4 for fair value information related to our convertible senior notes.
Cross-acceleration and Cross-default Provisions of our Convertible Senior Notes, Term Loan, and Warehouse Credit Facilities—The indentures governing our 2025 and 2027 convertible senior notes contain cross-acceleration and cross-default provisions. These provisions could have the effect of creating an event of default under the indenture for either our 2025 or 2027 convertible senior notes, despite our compliance with that agreement, due solely to an event of default or failure to pay amounts owed under the indenture for the other tranche of convertible senior notes. Accordingly, all or a significant portion of our outstanding convertible senior notes could become immediately payable due solely to our failure to comply with the terms of a single agreement governing either our 2025 or 2027 convertible senior notes. In addition, each of our warehouse credit facilities and term loan facility contain cross-acceleration and cross-default provisions. These provisions could have the effect of creating an event of default under the agreement for any such facility, despite our compliance with that agreement, due solely to an event of default or failure to pay amounts owed under the agreement for another facility. Accordingly, all or a significant portion of our outstanding warehouse indebtedness or outstanding term loan indebtedness could become immediately payable due solely to our failure to comply with the terms of a single agreement governing one of our facilities. While the cross-default provisions in our existing warehouse credit facilities do not pick up defaults under our convertible senior notes and our existing warehouse credit facilities are carved out of the cross-payment default provisions in our 2025 and 2027 senior notes given that they constitute non-recourse debt, any default under our convertible senior notes would trigger an event of default under our term loan facility and, similarly, any default under our term loan facility would trigger the cross-payment default provisions in our 2025 and 2027 senior notes.
2027 Capped Calls—In connection with the pricing of our 2027 notes, we entered into capped call transactions with certain counterparties (the “2027 capped calls”). The 2027 capped calls have initial strike prices of $93.53 per share and initial cap prices of $138.56 per share, in each case subject to certain adjustments. Conditions that cause adjustments to the initial strike price and initial cap price of the 2027 capped calls are similar to the conditions that result in corresponding adjustments to the conversion rate for our 2027 notes. The 2027 capped calls cover, subject to anti-dilution adjustments, 6,147,900 shares of our common stock and are generally intended to reduce or offset the potential dilution to our common stock upon any conversion of the 2027 notes, with such reduction or offset, as the case may be, subject to a cap based on the cap price. The 2027 capped calls are separate transactions, and not part of the terms of our 2027 notes. As these instruments meet certain accounting criteria, the 2027 capped calls are recorded in stockholders’ equity and are not accounted for as derivatives. The cost of $62,647 incurred in connection with the 2027 capped calls was recorded as a reduction to additional paid-in capital on our consolidated balance sheets.
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Item 9. Changes in and Disagreements with Accountants on Accounting and Financial Disclosure
None.
Item 9A. Controls and Procedures
Evaluation of Disclosure Controls and Procedures
Management's Report on Internal Control Over Financial Reporting
Changes in Internal Control Over Financing Reporting
Inherent Limitations on Effectiveness of Controls
Our management including the Chief Executive Officer and Chief Financial Officer, recognizesdoes not expect that our disclosure controls and procedures or our internal control over financial reporting cannotwill prevent or detect all possible instances of errors and all fraud. A control system, no matter how well designedconceived and operated, can provide only reasonable, not absolute, assurance that the objectives of the control system’s objectives will besystem are met. Because of the inherent limitations in all control systems, no evaluation of controls can provide absolute assurance that all control issues and instances of fraud, if any, within our company have been detected. The design of any system of controls is also based in part upon certain assumptions about the likelihood of future events, and there can be no assurance that any design will succeed in achieving its stated goals under all potential future conditions. Over time, controls may become inadequate because of changes in conditions, or the degree of compliance with the policies or procedures may deteriorate. Because of the inherent limitations in a cost-effective control system, must reflect the fact that there are resource constraints,misstatements due to error or fraud may occur and the benefitsnot be detected.
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Item 9B. Other Information
The 10b5-1 Plans included a representation from each officer to the broker administering the plan that they were not in possession of any material nonpublic information regarding the company or the securities subject to the plan. A similar representation was made to the company in connection with the adoption of the plan under the company’s insider trading policy. Those representations were made as of the date of adoption of each 10b5-1 Plan.
| Name | Title | Action | Date Adopted | Expiration Date | Aggregate # of Securities to be Bought/Sold | ||||||||||||||||||||||||
Anthony Kappus (1) | Chief of Legal Affairs and Digital Revenue | Adoption | November 17, 2023 | November 29, 2024 | 33,914 | ||||||||||||||||||||||||
(1) Anthony Kappus, our Chief of Legal Affairs and Digital Revenue Officer, entered into a Rule 10b5-1 Plan on November 17, 2023. Mr. Kappus’s 10b5-1 Plan provides for the potential sale of shares of our common stock. underlying future-vesting Restricted Stock Units For purposes of calculating the Aggregate # of Securities to be Sold under Mr. Kappus’s 10b5-1 Plan, we have not removed the number of shares to be withheld for income taxes.
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Item 9C. Disclosure Regarding Foreign Jurisdictions that Prevent Inspections
Not applicable.
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PART III
Item 10. Directors, Executive Officers and Corporate Governance
The information required by this Item is incorporated by reference fromto our Proxy Statementproxy statement to be filed in connection with our 20182024 Annual Meeting of Stockholders within 120 days after the end of the fiscal year ended December 31, 2017.by April 30, 2024.
Item 11. Executive Compensation
The information required by this Item is incorporated by reference fromto our Proxy Statementproxy statement to be filed in connection with our 20182024 Annual Meeting of Stockholders within 120 days after the end of the fiscal year ended December 31, 2017.by April 30, 2024.
Item 12. Security Ownership of Certain Beneficial Owners and Management and Related Stockholder Matters
The information required by this Item is incorporated by reference fromto our Proxy Statementproxy statement to be filed in connection with our 20182024 Annual Meeting of Stockholders within 120 days after the end of the fiscal year ended December 31, 2017.by April 30, 2024.
Item 13. Certain Relationships and Related Transactions, and Director Independence
The information required by this Item is incorporated by reference fromto our Proxy Statementproxy statement to be filed in connection with our 20182024 Annual Meeting of Stockholders within 120 days after the end of the fiscal year ended December 31, 2017.by April 30, 2024.
Item 14. Principal Accounting Fees and Services
The information required by this Item is incorporated by reference fromto our Proxy Statementproxy statement to be filed in connection with our 20182024 Annual Meeting of Stockholders within 120 days after the endby April 30, 2024.
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PART IV
Item 15. Exhibits, Financial Statement Schedules
The financial statements and financial statement schedules required to be filed as part of this annual report are included under Item 8.
The exhibits required to be filed as part of this Annual Report on Form 10-K are listed inbelow. Exhibits 10.1 through 10.20 constitute management contracts or compensatory plans or arrangements. Notwithstanding any language to the “Indexcontrary, Exhibits 32.1, 32.2, 101, and 104 shall not be deemed to Consolidated Financial Statements” under Part II, Item 8be filed as part of this Annual Report on Form 10-K.
| Incorporated by Reference | ||||||||||||
| Exhibit Number | Exhibit Description | Form | File No. | Exhibit | Filing Date | Filed Herewith | ||||||
| 3.1 | 10-Q | 001-38160 | 3.1 | Sept. 8, 2017 | ||||||||
| 3.2 | 10-Q | 001-38160 | 3.2 | Sept. 8, 2017 | ||||||||
| 4.1 | S-1/A | 333-219093 | 4.1 | July 26, 2017 | ||||||||
| 4.2 | S-1 | 333-219093 | 4.2 | June 30, 2017 | ||||||||
| 10.1# | S-1/A | 333-219093 | 10.1 | July 17, 2017 | ||||||||
| 10.2# | S-1 | 333-219093 | 10.2 | June 30, 2017 | ||||||||
| 10.3# | X | |||||||||||
| 10.4# | X | |||||||||||
| 10.5# | S-1 | 333-219093 | 10.4 | June 30, 2017 | ||||||||
| 10.6# | X | |||||||||||
| 10.7# | S-1 | 333-219093 | 10.5 | June 30, 2017 | ||||||||
| 10.8# | S-1 | 333-219093 | 10.6 | June 30, 2017 | ||||||||
| 10.9 | S-1 | 333-219093 | 10.7 | June 30, 2017 | ||||||||
| 10.10# | S-1/A | 333-219093 | 10.12 | July 17, 2017 | ||||||||
| 21.1 | X | |||||||||||
| 23.1 | X | |||||||||||
| 24.1 | Power of Attorney (included on page 87). | X | ||||||||||
| 31.1 | X | |||||||||||
| 31.2 | X | |||||||||||
| 32.1* | X | |||||||||||
| 32.2* | X | |||||||||||
| 101.INS | XBRL Instance Document. | X | ||||||||||
| 101.SCH | XBRL Taxonomy Extension Schema Document. | X | ||||||||||
| 101.CAL | XBRL Taxonomy Extension Calculation Linkbase Document. | X | ||||||||||
| 101.DEF | XBRL Taxonomy Extension Definition Linkbase Document. | X | ||||||||||
| 101.LAB | XBRL Taxonomy Extension Labels Linkbase Document. | X | ||||||||||
| 101.PRE | XBRL Taxonomy Extension Presentation Linkbase document. | X | ||||||||||
| Incorporated by Reference | ||||||||||||||||||||||||||||||||
| Exhibit Number | Exhibit Description | Filing | Exhibit | Filing Date | Filed Herewith | |||||||||||||||||||||||||||
| 2.1 | 8-K | 2.1 | Jan. 11, 2022 | |||||||||||||||||||||||||||||
| 3.1 | 10-Q | 3.1 | Aug. 4, 2022 | |||||||||||||||||||||||||||||
| 3.2 | 8-K | 3.1 | Jan. 26, 2022 | |||||||||||||||||||||||||||||
| 3.3 | 8-K | 3.1 | June 15, 2020 | |||||||||||||||||||||||||||||
| 4.1 | S-1/A | 4.1 | July 26, 2017 | |||||||||||||||||||||||||||||
| 4.2 | 10-K | 4.2 | Feb. 17, 2022 | |||||||||||||||||||||||||||||
| 4.3 | 8-K | 4.1 | July 23, 2018 | |||||||||||||||||||||||||||||
| 4.4 | Form of Convertible Senior Note due 2023 (contained in exhibit 4.3) | 8-K | 4.1 | July 23, 2018 | ||||||||||||||||||||||||||||
| 4.5 | 8-K | 4.1 | Oct. 20, 2020 | |||||||||||||||||||||||||||||
| 4.6 | Form of Convertible Senior Note due 2025 (contained in exhibit 4.5) | 8-K | 4.1 | Oct. 20, 2020 | ||||||||||||||||||||||||||||
| 4.7 | 8-K | 4.1 | March 25, 2021 | |||||||||||||||||||||||||||||
| 4.8 | 8-K | 4.2 | March 25, 2021 | |||||||||||||||||||||||||||||
| 10.1 | S-1 | 10.2 | June 30, 2017 | |||||||||||||||||||||||||||||
| 10.2 | 10-K | 10.3 | Feb. 22, 2018 | |||||||||||||||||||||||||||||
| 10.3 | 10-Q | 10.1 | May 8, 2019 | |||||||||||||||||||||||||||||
| 10.4 | 8-K | 10.1 | June 6, 2018 | |||||||||||||||||||||||||||||
| 10.5 | 8-K | 10.1 | June 6, 2019 | |||||||||||||||||||||||||||||
| 10.6 | 10-Q | 10.2 | Aug. 1, 2019 | |||||||||||||||||||||||||||||
| 10.7 | S-1/A | 10.1 | July 17, 2017 | |||||||||||||||||||||||||||||
| 10.9 | S-1 | 10.4 | June 30, 2017 | |||||||||||||||||||||||||||||
| 10.10 | S-1 | 10.5 | June 30, 2017 | |||||||||||||||||||||||||||||
| 10.11 | 10-K | 10.11 | Feb. 17, 2022 | |||||||||||||||||||||||||||||
| 10.12 | 10-K | 10.6 | Feb. 22, 2018 | |||||||||||||||||||||||||||||
| 10.13 | 10-Q | 10.1 | Nov. 9, 2022 | |||||||||||||||||||||||||||||
| 10.14 | 10-K | 10.13 | Feb. 12, 2020 | |||||||||||||||||||||||||||||
| 10.15 | 10-K | 10.10 | Feb. 14, 2019 | |||||||||||||||||||||||||||||
| 10.16 | 10-Q | 10.1 | Nov. 2, 2023 | |||||||||||||||||||||||||||||
| 10.17 | 10-Q | 10.2 | Nov. 2, 2023 | |||||||||||||||||||||||||||||
| 10.18 | 10-Q | 10.3 | Nov. 2, 2023 | |||||||||||||||||||||||||||||
| 10.19 | 10-Q | 10.4 | Nov. 2, 2023 | |||||||||||||||||||||||||||||
| 10.20 | 8-K | 10.1 | Jan. 11, 2022 | |||||||||||||||||||||||||||||
| 21.1 | X | |||||||||||||||||||||||||||||||
| 23.1 | X | |||||||||||||||||||||||||||||||
| 24.1 | Power of Attorney (contained in "Signatures") | X | ||||||||||||||||||||||||||||||
| 31.1 | X | |||||||||||||||||||||||||||||||
| 31.2 | X | |||||||||||||||||||||||||||||||
| 32.1 | X | |||||||||||||||||||||||||||||||
| 32.2 | X | |||||||||||||||||||||||||||||||
| 97 | Compensation Recovery Policy | X | ||||||||||||||||||||||||||||||
| 101 | Interactive Data Files | X | ||||||||||||||||||||||||||||||
| 104 | Cover page interactive data file, submitted using inline XBRL (contained in Exhibit 101) | X | ||||||||||||||||||||||||||||||
Item 16. Form 10-K Summary
None.
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SIGNATURES
Pursuant to the requirements of Section 13 or 15(d) of the Securities Exchange Act of 1934, the registrant has duly caused this report to be signed on its behalf by the undersigned, thereunto duly authorized.
| Redfin Corporation | |||||||||||||||
| (Registrant) | |||||||||||||||
| February 27, 2024 | |||||||||||||||
| /s/ Glenn Kelman | |||||||||||||||
| (Date) | Glenn Kelman | ||||||||||||||
Chief Executive Officer | |||||||||||||||
KNOW ALL PERSONS BY THESE PRESENTS, that each individual whose signature appears below constitutes and appoints Glenn Kelman and Chris Nielsen, and each of them, as his or her true and lawful attorneys-in-fact and agents with full power of substitution, for him or her in any and all capacities, to sign any and all amendments to this Annual Report on Form 10-K, and to file the same, with all exhibits thereto and other documents in connection therewith, with the SEC,U.S. Securities and Exchange Commission, granting unto said attorneys-in-fact and agents, and each of them, full power and authority to do and perform each and every act and thing requisite and necessary to be done in and about the premises,connection therewith, as fully to all intents and purposes as he or she might or could do in person, hereby ratifying and confirming all that said attorneys-in-fact and agents, or any of them, or his or her or their substitute or substitutes, may lawfully do or cause to be done or by virtue hereof.
Pursuant to the requirements of the Securities Exchange Act of 1934, this report has been signed below by the following persons on behalf of the registrant and in the capacities and on the datedates indicated:
| Name | Title | Date | |||||||||||||||
| /s/ Glenn Kelman | February | ||||||||||||||||
| Glenn Kelman | |||||||||||||||||
| /s/ Chris Nielsen | Chief Financial Officer (Principal Financial and Accounting Officer) | February | |||||||||||||||
| Chris Nielsen | |||||||||||||||||
| /s/ | Chairman of the Board of Directors | February | |||||||||||||||
| David Lissy | |||||||||||||||||
| /s/ Robert Bass | Director | February | |||||||||||||||
| Robert Bass | |||||||||||||||||
| /s/ Julie Bornstein | Director | February | |||||||||||||||
| Julie Bornstein | |||||||||||||||||
| /s/ Kerry Chandler | Director | February 27, 2024 | |||||||||||||||
| Kerry Chandler | |||||||||||||||||
| /s/ Austin Ligon | Director | February 27, 2024 | |||||||||||||||
| Austin Ligon | |||||||||||||||||
| /s/ Brad Singer | Director | February 27, 2024 | |||||||||||||||
| Brad Singer | |||||||||||||||||
| /s/ James Slavet | Director | February | |||||||||||||||
| James Slavet | |||||||||||||||||
| /s/ Selina Tobaccowala | Director | February | |||||||||||||||
| Selina Tobaccowala | |||||||||||||||||