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UNITED STATES
SECURITIES AND EXCHANGE COMMISSION
WASHINGTON,Washington, D.C. 20549
____________________ 
FORM 10-K
(Mark One)
þANNUAL REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934
For the fiscal year ended August 31, 20172019

OR
¨

TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 for the transition period from __________ to __________          

Commission File Number: 001-34448
Accenture plc
(Exact name of registrant as specified in its charter)
Ireland98-0627530
(State or other jurisdiction of
incorporation or organization)
(I.R.S. Employer Identification No.)
1 Grand Canal Square,
Grand Canal Harbour,
Dublin2, Ireland
(Address of principal executive offices)
(353) (1) (353) (1646-2000
(Registrant’s telephone number, including area code)
Securities registered pursuant to Section 12(b) of the Act:
Title of each classTrading Symbol(s)Name of each exchange on which registered
Class A ordinary shares, par value $0.0000225 per shareACNNew York Stock Exchange
Securities registered pursuant to Section 12(g) of the Act:
Class X ordinary shares, par value $0.0000225 per shareNone
(Title of Class)
Indicate by check mark if the registrant is a well-known seasoned issuer, as defined in Rule 405 of the Securities Act.    Yes þ      No o
Indicate by check mark if the registrant is not required to file reports pursuant to Section 13 or Section 15(d) of the Securities Exchange Act of 1934.  Yeso No þ
Indicate by check mark whether the registrant (1) has filed all reports required to be filed by Section 13 or 15(d) of the Securities Exchange Act of 1934 during the preceding 12 months (or for such shorter period that the registrant was required to file such reports), and (2) has been subject to such filing requirements for the past 90 days.    Yesþ     No o
Indicate by check mark whether the registrant has submitted electronically and posted on its corporate Web site, if any, every Interactive Data File required to be submitted and posted pursuant to Rule 405 of Regulation S-T (§232.405 of this chapter) during the preceding 12 months (or for such shorter period that the registrant was required to submit and post such files).    Yesþ     No o
Indicate by check mark if disclosure of delinquent filers pursuant to Item 405 of Regulation S-K (§229.405 of this chapter) is not contained herein, and will not be contained, to the best of registrant’s knowledge, in definitive proxy or information statements incorporated by reference in Part III of this Form 10-K or any amendment to this Form 10-K.   þ
Indicate by check mark whether the registrant is a large accelerated filer, an accelerated filer, a non-accelerated filer, smaller reporting company, or an emerging growth company. See the definitions of “large accelerated filer,” “accelerated filer,” “smaller reporting company,” and “emerging growth company” in Rule 12b-2 of the Exchange Act.
Large accelerated filerþ
Accelerated filero
Non-accelerated filero
Smaller reporting companyo
Emerging growth companyo(Do not check if a smaller reporting company)
If an emerging growth company, indicate by check mark if the Registrant has elected not to use the extended transition period for complying with any new or revised financial accounting standards provided pursuant to Section 13(a) of the Exchange Act. o
Indicate by check mark whether the registrant is a shell company (as defined in Rule 12b-2 of the Act).    Yes o    No þ
The aggregate market value of the common equity of the registrant held by non-affiliates of the registrant on February 28, 20172019 was approximately $75,959,847,390$102,946,507,918 based on the closing price of the registrant’s Class A ordinary shares, par value $0.0000225 per share, reported on the New York Stock Exchange on such date of $122.50$161.38 per share and on the par value of the registrant’s Class X ordinary shares, par value $0.0000225 per share.
The number of shares of the registrant’s Class A ordinary shares, par value $0.0000225 per share, outstanding as of October 12, 20179, 2019 was 639,452,499655,096,086 (which number includes 24,734,68320,033,052 issued shares held by the registrant). The number of shares of the registrant’s Class X ordinary shares, par value $0.0000225 per share, outstanding as of October 12, 20179, 2019 was 20,506,404.609,404.
DOCUMENTS INCORPORATED BY REFERENCE
Portions of the definitive proxy statement to be filed with the Securities and Exchange Commission pursuant to Regulation 14A relating to the registrant’s Annual General Meeting of Shareholders, to be held on February 7, 2018,January 30, 2020, will be incorporated by reference in this Form 10-K in response to Items 10, 11, 12, 13 and 14 of Part III. The definitive proxy statement will be filed with the SEC not later than 120 days after the registrant’s fiscal year ended August 31, 2017.2019.



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TABLE OF CONTENTS
 
   
  Page
Part I  
Item 1.
Item 1A.
Item 1B.
Item 2.
Item 3.
Item 4.
Part II  
Item 5.
Item 6.
Item 7.
Item 7A.
Item 8.
Item 9.
Item 9A.
Item 9B.
Part III  
Item 10.
Item 11.
Item 12.
Item 13.
Item 14.
Part IV  
Item 15.
Item 16.





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PART I
Disclosure Regarding Forward-Looking Statements
This Annual Report on Form 10-K contains forward-looking statements within the meaning of Section 27A of the Securities Act of 1933 and Section 21E of the Securities Exchange Act of 1934 (the “Exchange Act”) relating to our operations, results of operations and other matters that are based on our current expectations, estimates, assumptions and projections. Words such as “may,” “will,” “should,” “likely,” “anticipates,” “expects,” “intends,” “plans,” “projects,” “believes,” “estimates,” “positioned,” “outlook” and similar expressions are used to identify these forward-looking statements. These statements are not guarantees of future performance and involve risks, uncertainties and assumptions that are difficult to predict. Forward-looking statements are based upon assumptions as to future events that may not prove to be accurate. Actual outcomes and results may differ materially from what is expressed or forecast in these forward-looking statements. Risks, uncertainties and other factors that might cause such differences, some of which could be material, include, but are not limited to, the factors discussed below under the section entitled “Risk Factors.” Our forward-looking statements speak only as of the date of this report or as of the date they are made, and we undertake no obligation to update them.
Available Information
Our website address is www.accenture.com. We use our website as a channel of distribution for company information. We make available free of charge on the Investor Relations section of our website (http://investor.accenture.com) our Annual Report on Form 10-K, Quarterly Reports on Form 10-Q, Current Reports on Form 8-K and all amendments to those reports as soon as reasonably practicable after such material is electronically filed with or furnished to the Securities and Exchange Commission (the “SEC”) pursuant to Section 13(a) or 15(d) of the Exchange Act. We also make available through our website other reports filed with or furnished to the SEC under the Exchange Act, including our proxy statements and reports filed by officers and directors under Section 16(a) of the Exchange Act, as well as our Code of Business Ethics. Financial and other material information regarding us is routinely posted on and accessible at http://investor.accenture.com. We do not intend for information contained in our website to be part of this Annual Report on Form 10-K.
Any materials we file with the SEC may be read and copied at the SEC’s Public Reference Room at 100 F Street, NE, Washington, DC, 20549. Information on the operation of the Public Reference Room may be obtained by calling the SEC at 1-800-SEC-0330. The SEC maintains an Internet site (http://www.sec.gov) that contains reports, proxy and information statements and other information regarding issuers that file electronically with the SEC. Any materials we file with the SEC are available on such Internet site.
In this Annual Report on Form 10-K, we use the terms “Accenture,” “we,” the “Company,” “our” and “us” to refer to Accenture plc and its subsidiaries. All references to years, unless otherwise noted, refer to our fiscal year, which ends on August 31.
ITEM 1.    BUSINESS
Overview
Accenture is one of the world’s leading professional services companies with approximately 425,000492,000 people serving clients in a broad range of industries and in three geographic regions: North America, Europe and Growth Markets (Asia Pacific, Latin America, Africa and the Middle East, Russia and Turkey)East). Our five operating groups, organized by industry, bring together expertise from across the organization in strategy, consulting, digital, technology including application services, and operations to deliver end-to-end services and solutions to clients. Digital-For fiscal 2019, our revenues were $43.2 billion, with the majority in digital-, cloud- and security-related services, which we refer to as “the New,” are increasingly important components of the services we provide. For fiscal 2017, our revenues before reimbursements (“net revenues”) were $34.9 billion.services.
We operate globally with one common brand and business model, providing clients around the world with the same high level of service. Drawing on a combination of industry and functional expertise, technology and innovation capabilities, alliance relationships, and our global delivery resources, we seek to provide differentiated, innovative services that help our clients measurably improve their business performance and create sustainable value for their customers and stakeholders. Our global delivery capability enables us to assemble integrated teams to provide high-quality, cost-effective solutions to our clients.
In fiscal 2017,2019, we continued to implementexecute a strategy focused on industry and technology differentiation, increasingly taking an innovation-led approach to drive value for clients. We serve clients in locally relevant ways, leveraging our global organization as appropriate. As part of our growth strategy in fiscal 2017,2019, we significantly increased our investments continued to make significant investments—in strategic acquisitions—and also continued to investacquisitions, in assets and offerings, in branding and thought leadership, and in attracting and developing talent—to further enhance our differentiation and competitiveness.


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Operating Groups
Our five operating groups are Accenture’s reporting segments and primary market channel, organized around 13 industry groups that serve clients globally in more than 40 industries. Our industry focus gives us an understanding of industry evolution, business issues and applicable technologies, enabling us to deliver innovative solutions tailored to each client or, as appropriate, more standardized capabilities to multiple clients. The operating groups assemble integrated client engagement teams, which typically consist of industry experts, capability specialists and professionals with local market knowledge. The operating groups have primary responsibility for building and sustaining long-term client relationships; providing management and technology consulting services; orchestrating our expertise and working synergistically with the other parts of our business to sell and deliver the full range of our services and capabilities; ensuring client satisfaction; and achieving revenue and profitability objectives.
The following table shows the current organization of our five operating groups. We do not allocate total assets by operating group, although our operating groups do manage and control certain assets. For certain historical financial information regarding our operating groups (including certain asset information), as well as financial information by geography (including long-lived asset information), see Note 16 (Segment Reporting) to our Consolidated Financial Statements under Item 8, “Financial Statements and Supplementary Data.”
Operating Groups and Industry Groups
Communications, Media & TechnologyFinancial ServicesHealth & Public ServiceProductsResources
 •  Communications & Media
 •  High Tech
 •  Software & Platforms


 •  Banking & Capital Markets
 •  Insurance
 •  Health
 •  Public Service
 •  Consumer Goods, Retail & Travel Services
 •  Industrial
 •  Life Sciences
 •  Chemicals & Natural Resources
 •  Energy
 •  Utilities
Communications, Media & Technology
Our Communications, Media & Technology operating group serves communications, media, high tech, software and platform companies. Professionals in this operating group help clients accelerate and deliver digital transformation, developing comprehensive, industry-specific solutions to seize new opportunities and enhance efficiencies and business results. Examples of our services include helping clients capture new growth by shifting to data-driven and platform-based models, optimizing their cost structures, increasing product and business model innovation, and differentiating and scaling digital experiences for their customers. Our Communications, Media & Technology operating group comprises the following industry groups:
Our Communications & Mediaindustry group serves most of the world’s leading wireline, wireless, broadcast, entertainment, print, publishing, cable and satellite communications service providers. This group represented approximately 46% of our Communications, Media & Technology operating group’s revenues in fiscal 2019.
Our High Tech industry group serves the enterprise technology, network equipment, semiconductor, consumer technology, aerospace & defense, and medical equipment industries. This group represented approximately 24% of our Communications, Media & Technology operating group’s revenues in fiscal 2019.
Our Software & Platforms industry group serves computer software and digital platform companies. This group represented approximately 29% of our Communications, Media & Technology operating group’s revenues in fiscal 2019.
Our Communications & Mediaindustry group serves most of the world’s leading wireline, wireless, broadcast, entertainment, print, publishing, cable and satellite communications service providers. This group represented approximately 54% of our Communications, Media & Technology operating group’s net revenues in fiscal 2017. 
Our High Tech industry group serves the enterprise technology, network equipment, semiconductor, consumer technology, aerospace & defense, and medical equipment industries. This group represented approximately 29% of our Communications, Media & Technology operating group’s net revenues in fiscal 2017.
Our Software & Platforms industry group serves computer software and digital platform companies. This group represented approximately 17% of our Communications, Media & Technology operating group’s net revenues in fiscal 2017.
Financial Services
Our Financial Services operating group serves the banking, capital markets and insurance industries. Professionals in this operating group work with clients to address growth, cost and profitability pressures, industry consolidation, regulatory changes and the need to continually adapt to new digital technologies. We offer services designed to help our clients increase cost efficiency, grow their customer base, manage risk and transform their operations. Our Financial Services operating group comprises the following industry groups:
Our Banking & Capital Markets industry group serves retail and commercial banks, mortgage lenders, payment providers, investment banks, wealth and asset management firms, broker/dealers, depositories, exchanges, clearing and settlement organizations, and other diversified financial enterprises. This group represented approximately 70% of our Financial Services operating group’s revenues in fiscal 2019.
Our Insurance industry group serves property and casualty insurers, life insurers, reinsurance firms and insurance brokers. This group represented approximately 30% of our Financial Services operating group’s revenues in fiscal 2019.
Our Banking & Capital Markets industry group serves retail and commercial banks, mortgage lenders, payment providers, investment banks, wealth and asset management firms, broker/dealers, depositories, exchanges, clearing and settlement organizations, and other diversified financial enterprises. This group represented approximately 72% of our Financial Services operating group’s net revenues in fiscal 2017.
Our Insurance industry group serves property and casualty insurers, life insurers, reinsurance firms and insurance brokers. This group represented approximately 28% of our Financial Services operating group’s net revenues in fiscal 2017.


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Health & Public Service
Our Health & Public Service operating group serves healthcare payers and providers, as well as government departments and agencies, public service organizations, educational institutions and non-profit organizations around the world. The group’s research-based insights and offerings, including consulting services and digital solutions, are designed to help clients deliver better social, economic and health outcomes to the people they serve. Our Health & Public Service operating group comprises the following industry groups:
Our Health industry group works with healthcare providers, such as hospitals, public health systems, policy-making authorities, health insurers (payers), and industry organizations and associations around the world to improve the quality, accessibility and productivity of healthcare. This group represented approximately 39% of our Health & Public Service operating group’s net revenues in fiscal 2017.
Our Public Service industry group helps governments transform the way they deliver public services and engage with citizens. We work primarily with defense departments and military forces; public safety authorities, such as police forces and border management agencies; justice departments; human services agencies; educational institutions, such as universities;
Our Health industry group works with healthcare providers, such as hospitals, public health systems, policy-making authorities, health insurers (payers), and industry organizations and associations around the world to improve the quality, accessibility and productivity of healthcare. This group represented approximately 38% of our Health & Public Service operating group’s revenues in fiscal 2019.
Our Public Service industry group helps governments transform the way they deliver public services and engage with citizens. We work primarily with defense departments and military forces; public safety authorities; justice departments; human services agencies; educational institutions; non-profit organizations; and postal, customs, revenue and tax agencies. Our Public Service industry group represented approximately 62% of our Health & Public Service operating group’s revenues in fiscal 2019.
Our work with clients in the U.S. federal government is delivered through Accenture Federal Services, a U.S. company and a wholly owned subsidiary of Accenture LLP. Our Public Service industry groupLLP, and represented approximately 61%34% of our Health & Public Service operating group’s net revenues in fiscal 2017. Our work with clients in the U.S. federal government represented approximately 36% of our Health & Public Service operating group’s net revenues in fiscal 2017.
2019.
Products
Our Products operating group serves a set of increasingly interconnected consumer-relevant industries. Our offerings are designed to help clients transform their organizations and increase their relevance in the digital world. We help clients enhance their performance in distribution and sales and marketing; in research and development and manufacturing; and in business functions such as finance, human resources, procurement and supply chain while leveraging technology. Our Products operating group comprises the following industry groups:
Our Consumer Goods, Retail & Travel Services industry group serves food and beverage, household goods, personal care, tobacco, fashion/apparel, agribusiness and consumer health companies; supermarkets, hardline retailers, mass-merchandise discounters, department stores and specialty retailers; as well as airlines and hospitality and travel services companies. This group represented approximately 54% of our Products operating group’s revenues in fiscal 2019.
Our Industrial industry group works with the following types of companies: freight and logistics; industrial and electrical equipment, consumer durables and heavy equipment; construction and infrastructure management; and automotive and public transportation. This group represented approximately 25% of our Products operating group’s revenues in fiscal 2019.
Our Life Sciences industry group serves pharmaceutical, medical technology and biotechnology companies. This group represented approximately 21% of our Products operating group’s revenues in fiscal 2019.
Resources
Our Consumer Goods, Retail & Travel Services industry group serves food and beverage, household goods, personal care, tobacco, fashion/apparel, agribusiness and consumer health companies; supermarkets, hardline retailers, mass-merchandise discounters, department stores and specialty retailers; as well as airlines and hospitality and travel services companies. This group represented approximately 56% of our Products operating group’s net revenues in fiscal 2017.
Our Industrial industry group works with automotive manufacturers and suppliers; freight and logistics companies; industrial and electrical equipment, consumer durable and heavy equipment companies; and construction and infrastructure management companies. This group represented approximately 23% of our Products operating group’s net revenues in fiscal 2017. 
Our Life Sciences industry group serves pharmaceutical, medical technology and biotechnology companies. This group represented approximately 21% of our Products operating group’s net revenues in fiscal 2017.
Resources
Our Resources operating group serves the chemicals, energy, forest products, metals and mining, utilities and related industries. We work with clients to develop and execute innovative strategies, improve operations, manage complex change initiatives and integrate digital technologies designed to help them differentiate themselves in the marketplace, gain competitive advantage and manage their large-scale capital investments. Our Resources operating group comprises the following industry groups:
Our Chemicals & Natural Resources industry group works with a wide range of industry segments, including petrochemicals, specialty chemicals, polymers and plastics, gases and agricultural chemicals, among others, as well as the metals, mining, forest products and building materials industries. This group represented approximately 32% of our Resources operating group’s revenues in fiscal 2019.
Our Energyindustry group serves a wide range of companies in the oil and gas industry, including upstream, downstream, oilfield services and energy trading companies. This group represented approximately 27% of our Resources operating group’s revenues in fiscal 2019.
Our Utilities industry group works with electric, gas and water utilities, and new energy providers around the world. This group represented approximately 41% of our Resources operating group’s revenues in fiscal 2019.
Our Chemicals & Natural Resources industry group works with a wide range of industry segments, including petrochemicals, specialty chemicals, polymers and plastics, gases and agricultural chemicals, among others, as well as the metals, mining, forest products and building materials industries. This group represented approximately 27% of our Resources operating group’s net revenues in fiscal 2017.
Our Energyindustry group serves a wide range of companies in the oil and gas industry, including upstream, downstream, oil services and new energy companies. This group represented approximately 26% of our Resources operating group’s net revenues in fiscal 2017.
Our Utilities industry group works with electric, gas and water utilities around the world. This group represented approximately 47% of our Resources operating group’s net revenues in fiscal 2017.


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Services and Solutions
Our operating groups bring together expertise from Accenture Strategy, Accenture Consulting, Accenture Digital, Accenture Technology and Accenture Operations to develop and deliver integrated services and solutions for our clients.
Accenture Strategy
Accenture Strategy helps clients achieve specific business outcomescombines deep industry expertise, advanced analytics capabilities and enhance shareholder value by defining and executing industry-specific strategies enabled by technology. We bring together our strategy capabilities in business and technologydesign methodologies to help senior management teams shapeleaders in the C-suite envision and execute their transformation objectives, focusing on issues related tostrategies that drive growth and digital disruption, competitive agility, global operating models and the future workforce.transformation. We provide a range of strategy services focused on areas such as digital technologies; enterprise architectureto enable competitiveness and applications; CFOinnovation, including new business and enterprise value; IT; security;operating models, mergers and acquisitions; operations;acquisitions, talent and organization, technology strategies, sustainability, security, advanced customer services; sustainability;services, supply chain strategies and talent and organization.enterprise-wide strategies to realign resources for growth.
Accenture Consulting
Accenture Consulting provides industry experts with the insights and management and technology consulting capabilities to transform the world’s leading companies. Our consulting capabilities, including advanced analytics and design expertise, enable our clients to designdevelop and implement transformational change programs, either for one or more functions or business units, or across their entire organization. We provide industry-specific consulting services, as well as functional and technology consulting services. Our functional and technology consulting services include finance and enterprise performance; supply chain and operations; talent and organization; customers and channels; applications and architecture advisory; and technology advisory. We help our clients with the digital transformation of industries, enhancing our consulting services with digital, cloud, cybersecurity, artificial intelligence, blockchain and blockchainother capabilities.
Accenture Digital
Accenture Digital combinesbrings together our capabilities inglobal digital marketing, analytics and mobilitycapabilities to help clients unlock value by designing new experiences for customers and employees, embedding intelligence intotransform their operations, creating new products and business models, and transforming their digital enterprise capabilities and connections.businesses. We provide digital services across three broad areas:
Accenture Interactive. Our end-to-end marketing solutions help clients deliver seamless multi-channel customer experiences and enhance their marketing performance. Our services span customer experience design, digital marketing, personalization and commerce, as well as digital content production and operations.
Accenture Applied Intelligence. We embed analytics, automation and artificial intelligence into functions and processes at the core of our clients’ businesses to realize new cost efficiencies and create new value from process, product and business transformation.
Accenture Industry X.0. We help clients across industries digitally reinvent their design, engineering, manufacturing and production to create smart, connected products and services faster and at lower cost. We use advanced technologies including the Internet of Things, connected devices and digital platforms to unlock new revenue streams and create new efficiencies.
Accenture Interactive. Our end-to-end marketing solutions help clients deliver seamless multi-channel customer experiences and enhance their marketing performance. Our services span customer experience design, digital marketing, personalization and commerce, as well as digital content production and operations.
Accenture Analytics. We deliver insight-driven outcomes at scale to help clients improve performance. Our capabilities range from implementing analytics technologies such as big data to advanced mathematical modeling and sophisticated statistical analysis. Our services enhance business performance and productivity outcomes through advanced analytics, artificial intelligence and collaboration capabilities.
Accenture Mobility. We provide clients with practical innovations in connectivity and the Internet of Things to transform business processes and enable new operating models. Our end-to-end mobility capabilities include collecting and exchanging valuable data through connected devices, mobile applications, embedded software and sensor technology.
Accenture Technology
Accenture Technology comprises two primary areas: technology services and technology innovation & ecosystem.
Technology Services. Technology Services includes our application services spanning systems integration and application outsourcing and covering the full application lifecycle, from custom systems to all emerging technologies, across every leading technology platform (both traditional and cloud/software-as-a-service-based). It also encompasses our cloud and infrastructure services, including security services, and our portfolio of products and intelligent platforms and services, as well as our Advanced Technology Centers. We continuously innovate new services, capabilities and platforms through early adoption of technologies such as artificial intelligence, blockchain, machine learning, intelligent automation, extended reality and quantum computing to enhance productivity and create new growth opportunities.
Technology Innovation & Ecosystem. We harness innovation through the research and development activities in the Accenture Labs and through emerging technologies. We also develop and manage our alliance relationships across a broad range of technology providers, including Amazon Web Services, Google, Microsoft, Oracle, Pegasystems, Salesforce, SAP, Workday and many others, to enhance the value that we and our clients realize from the technology ecosystem.
Technology Services. Technology Services includes our application services spanning systems integration and application outsourcing and covering the full application lifecycle, from custom systems to all emerging technologies, across every leading technology platform (both traditional and cloud/software-as-a-service-based). It also includes our global delivery capability in Technology and portfolio of products and intelligent platforms. We continuously innovate new services, capabilities and platforms through early adoption of technologies such as artificial intelligence, machine learning and intelligent automation to enhance productivity and create new growth opportunities.
Technology Innovation & Ecosystem. We harness innovation through the research and development activities in the Accenture Labs and through emerging technologies. We also develop and manage our alliance relationships across a broad range of technology providers, including Amazon Web Services, Apple, Google, Microsoft, Oracle, Pegasystems, salesforce.com, SAP, Workday and many others, to enhance the value that we and our clients realize from the technology ecosystem.


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Accenture Operations
Accenture Operations provides business process services infrastructurefor specific functions, including finance and accounting, procurement and supply chain, marketing and sales, as well as industry-specific services, security servicessuch as platform trust and cloudsafety, health and utility services. We operate infrastructure and business processes on behalf of clients, increasinglythrough a combination of our talent powered by data, artificial intelligence, analytics and digital technologies, on an as-a-service basis, to help improve their productivity, customer experience and performance.
Business Process Services. We offer services for specific business functions, such as finance and accounting, procurement, marketing, human resources and learning, as well as industry-specific services, such as credit and health services. We provide these services on a global basis and across industry sectors through our global delivery capability.
Infrastructure and Cloud Services. We provide design, implementation, migration and managed services for security and infrastructure to help organizations take advantage of innovative technologies and improve the efficiency and effectiveness of their existing technology. Our solutions help clients transform and optimize their IT infrastructures—whether on-premise, in the cloud, or a hybrid of the two.
Global Delivery Capability
A key differentiator is our global delivery capability, which allows us to draw on the benefits of usingworking with our people and other resources from around the world—including scalable innovation; standardized processes, methods and tools; automation and artificial intelligence; industry expertise and specialized capabilities; cost advantages; foreign language fluency; proximity to clients; and time zone advantages—to deliver high-quality solutions. Emphasizing quality, productivity, reduced risk, speed to market and predictability, our global delivery model supports all parts of our business to provide clients with price-competitive services and solutions.
Alliances
We have sales and delivery alliances with companies whose capabilities complement our own by, among other things, enhancing a service offering, delivering a new technology or helping us extend our services to new geographies. By combining our alliance partners’ products and services with our own capabilities and expertise, we create innovative, high-value business solutions for our clients. Most of our alliances are non-exclusive. These alliances can generate significant revenues from services we provide to implement our alliance partners’ products as well as revenue from the resale of their products.
Research and Innovation
We are committed to developing leading-edge ideas. Research and innovation, which is a componentare components of our overall investment in our business, have been major factors in our success, and we believe they will help us continue to grow in the future. We use our investment in research and development—on which we spent $704$800 million, $643$791 million and $626$704 million in fiscal 2017, 20162019, 2018 and 2015,2017, respectively—to help create, commercialize and disseminate innovative business strategies and technology solutions. We spend a significant portion of our research and development investment to develop market-ready solutions for our clients.
We view innovation as a source of competitive advantage. We seek to generate early insights into how knowledge can be harnessed to create innovative business solutions for our clients and to develop business strategies with significant value. Our innovation architecture brings together our innovation capabilities includeacross the Company—from research, ventures and labs to our studios, innovation centers and delivery centers. This includes research and thought leadership to identify market, technology and industry trends. Through Accenture Ventures, we partner with and invest in growth-stage companies that create innovative enterprise technologies. Accenture Labs incubate and prototype new concepts through applied research and development projects. In addition, our studios, innovation centers and delivery centers build and scale the delivery of our innovations.
EmployeesPeople
As a talent-ledtalent- and innovation-led organization, one of our key goals is to have the best talent,people, with highly specialized skills, in each part ofacross our entire business at the right levels in the right locations, to enhancedrive our differentiation and competitiveness. We are deeply committed to investing in our people to ensure they have opportunities to continually learn and grow in their careers, customized for the career development of our employees, who receive significant and focused technical, functional, industry, managerial and leadership skill development and training appropriate for their roles and levels within the Company.individual in an on-demand, digital environment. We provide our people with expert contentongoing feedback, and opportunities to collaborate in a broad range of physical and virtual learning environments. We seek to reinforce our employees’ commitments to our clients, culture and values through a comprehensive performance management and compensation system and a career philosophy that provides rewardsthey are rewarded based on individual and Company performance. WithOur culture is underpinned by our core values, Code of Business Ethics and unwavering commitment to inclusion and diversity, we strive to maintain a work environment that reinforces collaboration, motivation and innovation and is consistent with our core values and Code of Business Ethics.

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diversity.
As of August 31, 2017,2019, we employed approximately 425,000492,000 people and had offices and operations in more than 200 cities in 5351 countries.
Competition
We operate in a highly competitive and rapidly changing global marketplace and compete with a variety of organizations that offer services and solutions competitive with those we offer. Our competitors include:
large multinational providers, including the services arms of large global technology providers, that offer some or all of the services and solutions that we do;
off-shore service providers in lower-cost locations, particularly in India, that offer services globally that are similar to the services and solutions we offer;

large multinational providers, including the services arms
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off-shore service providers in lower-cost locations, particularly in India, that offer services globally that are similar to the services and solutions we offer;
accounting firms that provide consulting and other services and solutions in areas that compete with us;
accounting firms that provide consulting and other services and solutions in areas that compete with us;
solution or service providers that compete with us in a specific geographic market, industry segment or service area, including digital and advertising agencies and emerging start-ups and other companies that can scale rapidly to focus on or disrupt certain markets and provide new or alternative products, services or delivery models; and
in-house departments of large corporations that use their own resources, rather than engage an outside firm for the types of services and solutions we provide.
solution or service providers that compete with us in a specific geographic market, industry segment or service area, including digital and advertising agencies and emerging start-ups and other companies that can scale rapidly to focus on or disrupt certain markets and provide new or alternative products, services or delivery models; and
in-house departments of large corporations that use their own resources, rather than engage an outside firm for the types of services and solutions we provide.
Our revenues are derived primarily from FortuneForbes Global 500 and Fortune 1000 companies, medium-sized2000 companies, governments, government agencies and other enterprises. We believe that the principal competitive factors in the industries in which we compete include:
skills and capabilities of people;
technical and industry expertise;
innovative service and product offerings;
ability to add business value and improve performance;
reputation and client references;
contractual terms, including competitive pricing;
ability to deliver results reliably and on a timely basis;
scope of services;
service delivery approach;
quality of services and solutions;
availability of appropriate resources; and
global reach and scale, including level of presence in key emerging markets.
skills and capabilities of people;
technical and industry expertise;
innovative service and product offerings;
ability to add business value and improve performance;
reputation and client references;
contractual terms, including competitive pricing;
ability to deliver results reliably and on a timely basis;
scope of services;
service delivery approach;
quality of services and solutions;
availability of appropriate resources; and
global reach and scale, including level of presence in key emerging markets.
Our clients typically retain us on a non-exclusive basis.
Intellectual Property
We provide value to our clients based in part on a differentiated range of proprietary inventions, methodologies, software, reusable knowledge capital and other intellectual property. We recognize the increasing value of intellectual property in the marketplace and create, harvest, and protect this intellectual property. We leverage patent, trade secret copyright and trademarkcopyright laws as well as contractual arrangements to protect our intellectual property. We have also established policies to respect the intellectual property rights of third parties, such as our clients, partners and others.
As of August 31, 2017,2019, we had a portfolio of over 3,5754,800 patents and over 2,4502,500 patent applications pending worldwide.
To protect the Accenture brand, one of our most valuable assets, we rely on intellectual property laws and trademark registrations held around the world.
Trademarks appearing in this report are the trademarks or registered trademarks of Accenture Global Services Ltd., Accenture Global Solutions Ltd., or third parties, as applicable.

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Organizational Structure and History
Accenture plc is an Irishwas incorporated in Ireland on June 10, 2009 as a public limited company with no material assets other than ordinary and deferred shares in its subsidiary, Accenture Holdings plc, an Irish public limited company. Accenture plc owns a majority voting interest in Accenture Holdings plc, and Accenture plc’s only business is to hold these shares. As a result, Accenture plc controls Accenture Holdings plc’s management and operations and consolidates Accenture Holdings plc’s results in its Consolidated Financial Statements. We operate our business through subsidiaries of Accenture Holdings plc.
On March 13, 2018, Accenture Holdings plc, generally reimbursesa subsidiary of Accenture plc merged with and into Accenture plc, with Accenture plc as the surviving entity. As a result, all of the assets and liabilities of Accenture Holdings plc were acquired by Accenture plc, and Accenture Holdings plc ceased to exist. In connection with this internal merger, shareholders of Accenture Holdings plc (other than Accenture entities that held shares of Accenture Holdings plc), who primarily consisted of current and former members of Accenture Leadership and their permitted transferees, received one Class A ordinary share of Accenture plc for its expenses but does not payeach share of Accenture Holdings plc that they owned, and Accenture plc any fees.redeemed all Class X ordinary shares of Accenture plc owned by such shareholders.
History
Prior toIn connection with our transition to a corporate structure in fiscal 2001 we operated asfrom a series of related partnerships and corporations operated under the control of our partners. In connection with our transitionpartners to a corporate structure, our partners generally exchanged all of their interests in these partnerships and corporations for Accenture Ltd Class A common shares or, in the case of partners in certain countries Class Ireceived common shares of Accenture SCA, a Luxembourg partnership limited by shares and direct subsidiarythe predecessor of Accenture Ltd (“Accenture SCA”),Holdings plc, or exchangeable shares issued by Accenture Canada Holdings Inc., an indirect subsidiary of Accenture SCA. Generally, these partners who received Accenture SCA Class I common shares or Accenture Canada Holdings Inc. exchangeable shares also received a corresponding number of Accenture

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Ltd (our predecessor holding company) Class X common shares, which entitled their holders to vote at Accenture Ltd shareholder meetings but did not carry any economic rights. The combination of the Accenture Ltd Class X common shares and the Accenture SCA Class I common shares or Accenture Canada Holdings Inc. exchangeable shares gave these partners substantially similar economic and governance rights as holders of Accenture Ltd Class A common shares.
On June 10, 2009, Accenture plc was incorporated in Ireland, as a public limited company, in order to effect moving the place of incorporation of our parent holding company from Bermuda to Ireland. This transaction was completed on September 1, 2009, at which time Accenture Ltd, our predecessor holding company, became a wholly owned subsidiary of Accenture plc and Accenture plc became our parent holding company. Accenture Ltd was dissolved on December 29, 2009.
On April 10, 2015, Accenture Holdings plc was incorporated in Ireland, as a public limited company, in order to further consolidate Accenture’s presence in Ireland. On August 26, 2015, Accenture SCA merged with and into Accenture Holdings plc, with Accenture Holdings plc as the surviving entity. This merger was a transaction between entities under common control and had no effect on the Company’s Consolidated Financial Statements.
All references to Accenture Holdings plc included in this report with respect to periods prior to August 26, 2015 reflect the activity and/or balances of Accenture SCA (the predecessor of Accenture Holdings plc). The Consolidated Financial Statements reflect the ownership interests in Accenture Holdings plc (for applicable periods) and Accenture Canada Holdings Inc. held by certain current and former members of Accenture Leadership as noncontrolling interests. “Accenture Leadership” is comprised of members of our global management committee (the Company’s(our primary management and leadership team, which consists of approximately 20 of our most senior leaders), senior managing directors and managing directors. The noncontrolling ownership interests percentage was 4%less than 1% as of August 31, 2017.2019.
Accenture plc Class A and Class X Ordinary Shares
Each Class A ordinary share and each Class X ordinary share of Accenture plc entitles its holder to one vote on all matters submitted to a vote of shareholders of Accenture plc. A Class X ordinary share does not, however, entitle its holder to receive dividends or to receive payments upon a liquidation of Accenture plc. As described above under “—Organizational Structure and History,” Class X ordinary shares generally provide the holders of Accenture Holdings plc ordinary shares and Accenture Canada Holdings Inc. exchangeable shares with a vote at Accenture plc shareholder meetings that is equivalent to the voting rights held by Accenture plc Class A ordinary shareholders, while their economic rights consist of interests in Accenture Holdings plc ordinary shares or in Accenture Canada Holdings Inc. exchangeable shares.
Under its memorandum and articles of association, Accenture plc may redeem, at its option, any Class X ordinary share for a redemption price equal to the nominal value of the Class X ordinary share, or $0.0000225 per share. Accenture plc, as successor to Accenture Ltd, has separately agreed with the original holders of Accenture Holdings plc ordinary shares and Accenture Canada Holdings Inc. exchangeable shares not to redeem any Class X ordinary share of such holder if the redemption would reduce the number of Class X ordinary shares held by that holder to a number that is less than the number of Accenture Holdings plc ordinary shares or Accenture Canada Holdings Inc. exchangeable shares owned by that holder. Accenture plc will redeem Class X ordinary shares upon the redemption or exchange of Accenture Holdings plc ordinary shares and Accenture Canada Holdings Inc. exchangeable shares so that the aggregate number of Class X ordinary shares outstanding at any time does not exceed the aggregate number

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of Accenture Holdings plc ordinary shares and Accenture Canada Holdings Inc. exchangeable shares outstanding. Class X ordinary shares are not transferable without the consent of Accenture plc.
A transfer of Accenture plc Class A ordinary shares effected by transfer of a book-entry interest in The Depository Trust Company will not be subject to Irish stamp duty. Other transfers of Accenture plc Class A ordinary shares may be subject to Irish stamp duty (currently at the rate of 1% of the price paid or the market value of the Class A ordinary shares acquired, if higher) payable by the buyer.
Accenture Holdings plc Ordinary and Deferred Shares
Only Accenture plc, Accenture Holdings plc, Accenture International S.à.r.l.and certain current and former members of Accenture Leadership and their permitted transferees hold Accenture Holdings plc ordinary shares. Each ordinary share entitles its holder to one vote on all matters submitted to the shareholders of Accenture Holdings plc and entitles its holder to dividends and liquidation payments. As of October 12, 2017, Accenture plc holds a voting interest of approximately 96% of the aggregate outstanding Accenture Holdings plc ordinary shares entitled to vote, with the remaining 4% of the voting interest held by certain current and former members of Accenture Leadership and their permitted transferees.
Only Accenture plc beneficially holds Accenture Holdings plc deferred shares. The deferred shares were issued solely to ensure that Accenture Holdings plc satisfies Irish law minimum share capital requirements for public limited companies at all times and carry no voting rights or income rights and have only limited rights on a return of capital equal to the nominal value of those shares.
Holders of ordinary shares of Accenture Holdings plc have the ability, subject to the restrictions on redemption contained in Accenture Holdings plc’s articles of association and the Companies Act 2014 of Ireland (the “Companies Act”) and any contractual restrictions on redemption that may be applicable to a holder, to require that Accenture Holdings plc redeem all or a portion of such holder’s ordinary shares of Accenture Holdings plc. In that case, Accenture Holdings plc is obligated, subject to the availability of distributable reserves, to redeem any such ordinary shares of Accenture Holdings plc. The redemption price per share generally equals the average of the high and low sale prices of a Class A ordinary share of Accenture plc as reported on the New York Stock Exchange on the trading day on which Accenture Holdings plc receives an irrevocable notice of redemption from a holder of ordinary shares of Accenture Holdings plc if received prior to close of trading for that day, or on the following trading day if Accenture Holdings plc receives the irrevocable notice of redemption later than the close of trading on that day. Accenture Holdings plc may, at its option, pay the redemption price in cash or by instructing Accenture plc to deliver Class A ordinary shares on a one-for-one basis, subject to adjustment for dividends and share splits. In order to maintain Accenture plc’s economic interest in Accenture Holdings plc, Accenture plc generally will acquire additional Accenture Holdings plc ordinary shares each time additional Accenture plc Class A ordinary shares are issued.
Except in the case of a redemption of Accenture Holdings plc ordinary shares or a transfer of Accenture Holdings plc ordinary shares to Accenture plc or one of its subsidiaries, Accenture Holdings plc’s articles of association provide that Accenture Holdings plc ordinary shares may be transferred only with the consent of the Board of Directors of Accenture Holdings plc. In addition, all holders of ordinary shares (except Accenture plc) are precluded from having their shares redeemed by Accenture Holdings plc or transferred to Accenture Holdings plc, Accenture plc or a subsidiary of Accenture plc at any time or during any period when Accenture Holdings plc determines, based on the advice of counsel, that there is material non-public information that may affect the average price per share of Accenture plc Class A ordinary shares, if the redemption would be prohibited by applicable law or regulation, or during the period from the announcement of a tender offer by Accenture Holdings plc or its affiliates for Accenture Holdings plc ordinary shares, or any securities convertible into, or exchangeable or exercisable for, ordinary shares, until the expiration of ten business days after the termination of the tender offer (other than to tender the holder’s Accenture Holdings plc ordinary shares in the tender offer).
Accenture Canada Holdings Inc. Exchangeable Shares
Holders of Accenture Canada Holdings Inc. exchangeable shares may exchange their shares for Accenture plc Class A ordinary shares at any time on a one-for-one basis. Accenture may, at its option, satisfy this exchange with cash at a price per share generally equal to the market price of an Accenture plc Class A ordinary share at the time of the exchange. Each exchangeable share of Accenture Canada Holdings Inc. entitles its holder to receive distributions equal to any distributions to which an Accenture plc Class A ordinary share entitles its holder. The exchange of all of the outstanding Accenture Canada Holdings Inc. exchangeable shares for Accenture plc Class A ordinary shares would not have a material impact on the equity ownership position of Accenture or the other shareholders of Accenture Holdings plc.Accenture.


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ITEM 1A.    RISK FACTORS
In addition to the other information set forth in this report, you should carefully consider the following factors which could materially adversely affect our business, financial condition, results of operations (including revenues and profitability) and/or stock price. Our business is also subject to general risks and uncertainties that may broadly affect companies, including us. Additional risks and uncertainties not currently known to us or that we currently deem to be immaterial also could materially adversely affect our business, financial condition, results of operations and/or stock price.
Our results of operations could be adversely affected by volatile, negative or uncertain economic and political conditions and the effects of these conditions on our clients’ businesses and levels of business activity.
Global macroeconomic and geopolitical conditions affect our clients’ businesses and the markets they serve. Volatile, negative or uncertain economic and political conditions in our significant markets have undermined and could in the future undermine business confidence in our significant markets or in other markets, which are increasingly interdependent, and cause our clients to reduce or defer their spending on new initiatives and technologies, or may result in clients reducing, delaying or eliminating spending under existing contracts with us, which would negatively affect our business. Growth in the markets we serve could be at a slow rate, or could stagnate or contract, in each case, for an extended period of time. Differing economic conditions and patterns of economic growth and contraction in the geographical regions in which we operate and the industries we serve have affected and may in the future affect demand for our services and solutions. Because we operate globally and have significant businesses in many markets, an economic slowdown in any of those markets could adversely affect our results of operations.
Ongoing economic and political volatility and uncertainty and changing demand patterns affect our business in a number of other ways, including making it more difficult to accurately forecast client demand and effectively build our revenue and resource plans, particularly in consulting. Economic and political volatility and uncertainty is particularly challenging because it may take some time for the effects and changes in demand patterns resulting from these and other factors to manifest themselves in our business and results of operations. Changing demand patterns from economic and political volatility and uncertainty, including as a result of the United Kingdom referendum in favor of exiting the European Union, changes in global trade policies, trade disputes and trends such as populism and economic nationalism and their impact on us, our clients and the industries we serve, could have a significant negative impact on our results of operations.
Our business depends on generating and maintaining ongoing, profitable client demand for our services and solutions, including through the adaptation and expansion of our services and solutions in response to ongoing changes in technology and offerings, and a significant reduction in such demand or an inability to respond to the evolving technological environment could materially affect our results of operations.
Our revenue and profitability depend on the demand for our services and solutions with favorable margins, which could be negatively affected by numerous factors, many of which are beyond our control and unrelated to our work product. As described above, volatile, negative or uncertain global economic and political conditions and lower growth in the markets we serve have adversely affected and could in the future adversely affect client demand for our services and solutions. Our success depends, in part, on our ability to continue to develop and implement services and solutions that anticipate and respond to rapid and continuing changes in technology and offerings to serve the evolving needs of our clients. Examples of areas of significant change include digital-, cloud- and security-related offerings, which are continually evolving, as well as developments in areas such as artificial intelligence, augmented reality, automation, blockchain, Internet of Things, quantum computing and as-a-service solutions. Technological developments may materially affect the cost and use of technology by our clients and, in the case of as-a-service solutions, could affect the nature of how we generate revenue. Some of these technologies have reduced and replaced some of our historical services and solutions and may continue to do so in the future. This has caused, and may in the future cause, clients to delay spending under existing contracts and engagements and to delay entering into new contracts while they evaluate new technologies. Such delays can negatively impact our results of operations if the pace and level of spending on new technologies is not sufficient to make up any shortfall.
Developments in the industries we serve, which may be rapid, also could shift demand to new services and solutions. If, as a result of new technologies or changes in the industries we serve, our clients demand new services and solutions, we may be less competitive in these new areas or need to make significant investment to meet that demand. Our growth strategy focuses on responding to these types of developments by driving innovation that will enable us to expand our business into new growth areas. If we do not sufficiently invest in new technology and adapt to industry developments, or evolve and expand our business at sufficient speed and scale, or if we do not make the right strategic investments to respond to these developments and successfully drive innovation, our services and

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solutions, our results of operations, and our ability to develop and maintain a competitive advantage and to execute on our growth strategy could be negatively affected.

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We operate in a rapidly evolving environment in which there currently are, and we expect will continue to be, new technology entrants. New services or technologies offered by competitors or new entrants may make our offerings less differentiated or less competitive when compared to other alternatives, which may adversely affect our results of operations. In addition, companies in the industries we serve sometimes seek to achieve economies of scale and other synergies by combining with or acquiring other companies. If one of our current clients merges or consolidates with a company that relies on another provider for the services and solutions we offer, we may lose work from that client or lose the opportunity to gain additional work if we are not successful in generating new opportunities from the merger or consolidation. At any given time inIn a particular operating group, business, industry or geography, one or a small number of clients couldhave contributed, or may, in the future contribute, a significant portion of ourthe revenues of such operating group, business, industry or geography, and any decision by such a client to delay, reduce, or eliminate spending on our services and solutions could have a disproportionate impact on the results of operations in the relevant operating group, business, industry and/or geography.
Many of our consulting contracts are less than 12 months in duration, and these contracts typically permit a client to terminate the agreement with as little as 30 days’ notice. Longer-term, larger and more complex contracts, such as the majority of our outsourcing contracts, generally require a longer notice period for termination and often include an early termination charge to be paid to us, but this charge might not be sufficient to cover our costs or make up for anticipated ongoing revenues and profits lost upon termination of the contract. Many of our contracts allow clients to terminate, delay, reduce or eliminate spending on the services and solutions we provide. Additionally, a client could choose not to retain us for additional stages of a project, try to renegotiate the terms of its contract or cancel or delay additional planned work. When contracts are terminated or not renewed, we lose the anticipated revenues, and it may take significant time to replace the level of revenues lost. Consequently, our results of operations in subsequent periods could be materially lower than expected. The specific business or financial condition of a client, changes in management and changes in a client’s strategy are also all factors that can result in terminations, cancellations or delays.
If we are unable to keep our supply of skills and resources in balance with client demand around the world and attract and retain professionals with strong leadership skills, our business, the utilization rate of our professionals and our results of operations may be materially adversely affected.
Our success is dependent, in large part, on our ability to keep our supply of market-leading skills and resourcescapabilities in balance with client demand around the world and our ability to attract and retain personnel with the knowledge and skills to lead our business globally. Experienced personnel in our industry are in high demand, and competition for talent is intense. We must hire or retrain,reskill, retain and motivate appropriate numbers of talented people with diverse skills in order to serve clients across the globe, respond quickly to rapid and ongoing changes in technology, industry and the macroeconomic developmentsenvironment, and continuously innovate to grow and manage our business. For example, if we are unable to hire or continually trainretrain our employees to keep pace with the rapid and continuingcontinuous changes in technology and the industries we serve or changes in the types of services and solutions clients are demanding, we may not be able to developinnovate and deliver new services and solutions to fulfill client demand. There is intense competition for scarce talent with market-leading skills and capabilities in new technologies, and our competitors have directly targeted our employees with these highly sought-after skills and may continue to do so. As a result, we may be unable to cost-effectively hire newand retain employees with these market-leading skills, which may cause us to incur increased costs. As we expand our services and solutions, we must also hire and retain an increasing number of professionals with different skills and professional expectations than those of the professionals we have historically hired and retained. Additionally, if we arecosts, or be unable to successfully integrate, motivate and retain these professionals, our ability to continue to secure work in those industries andfulfill client demand for our services and solutions may suffer.solutions.
We are particularly dependent on retaining members of Accenture Leadership and other experienced managers, and ifwith critical capabilities. If we are unable to do so, our ability to developinnovate, generate new business opportunities and effectively manage our current contractslead large and complex transformations and client relationships could be jeopardized. We depend on identifying, developing and retaining key employeestop talent to provide leadershipinnovate and direction forlead our businesses. This includes developing talent and leadership capabilities in emerging markets, where the depth of skilled employees is oftenmay be limited, and competition for these resources is intense. Our ability to expand geographicallyin our key markets depends, in large part, on our ability to attract, develop, retain and integrate both leaders for the local business and people with the appropriate skills.critical capabilities.
Similarly, our profitability depends on our ability to effectively utilize personnelsource and staff people with the right mix of skills and experience to perform services for our clients, including our ability to transition employees to new assignments on a timely basis. If we are unable to effectively deploy our employees globally on a timely basis to fulfill the needs of our clients, our profitability could suffer. If the utilization rate of our professionals is too high, it could have an adverse effect on employee engagement and attrition, the quality of the work performed as well as our ability to staff projects. If our utilization rate is too low, our profitability and the engagement of our employees could suffer. The costs associated with recruiting and training employees are significant. An important element of our global business model is the deployment of our employees around the world, which allows us to move talent as needed. Therefore, if we are not

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able to deploy the talent we need because of increased regulation of immigration or work visas, including limitations placed on the number of visas granted, limitations on the type of work performed or location in which the work can be

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performed, and new or higher minimum salary requirements, it could be more difficult to staff our employees on client engagements and could increase our costs.
Our equity-based incentive compensation plans are designed to reward high-performing personnelindividuals for their contributions and provide incentives for them to remain with us. If the anticipated value of such incentives does not materialize because of volatility or lack of positive performance in our stock price, or if our total compensation package is not viewed as being competitive, our ability to attract and retain the personnel we need could be adversely affected. In addition, if we do not obtain the shareholder approval needed to continue granting equity awards under our share plans in the amounts we believe are necessary, our ability to attract and retain personnel could be negatively affected.
There is a risk that at certain points in time, and in certain geographical regions, we will find it difficult to hire and retain a sufficient number of employees with the skills or backgrounds to meet current and/or future demand. In these cases, we might need to redeploy existing personnel or increase our reliance on subcontractors to fill certain labor needs, and if not done effectively, our profitability could be negatively impacted. Additionally, if demand for our services and solutions were to escalate at a high rate, we may need to adjust our compensation practices, which could put upward pressure on our costs and adversely affect our profitability if we are unable to recover these increased costs. At certain times, however, we may also have more personnel than we need in certain skill sets or geographies or at compensation levels that are not aligned with skill sets. In these situations, we have engaged, and may in the future engage, in actions to rebalance our resources, including through reduced levelsreducing the rate of new hiringhires and increasedincreasing involuntary terminations as a means to keep our supply of skills and resources in balance with client demand. If we are not successful in these initiatives, our results of operations could be adversely affected.
We could have liability or our reputation could be damagedface legal, reputational and financial risks if we fail to protect client and/or Accenture data from security breaches or cyberattacks.
We are dependent on information technology networks and systems to securely process, transmit and store electronic information and to communicate among our locations around the world and with our people, clients, alliance partners and vendors. As the breadth and complexity of this infrastructure continues to grow, including as a result of the use of mobile technologies, social media and cloud-based services, the risk of security breaches and cyberattacks increases. Such breaches could lead to shutdowns or disruptions of or damage to our systems and those of our clients, alliance partners and vendors, and unauthorized disclosure of sensitive or confidential information, including personal data. In the past, we have experienced data security breaches resulting from unauthorized access to our and our service providers’ systems, which to date have not had a material impact on our operations; however, there is no assurance that such impacts will not be material in the future.
In providing services and solutions to clients, we often manage, utilize and store sensitive or confidential client or Accenture data, including personal data, and we expect these activities to increase, including through the use of artificial intelligence, the internet of things and analytics. Unauthorized disclosure of sensitive or confidential client or Accenture data, whether through systems failure, employee negligence, fraud, misappropriation, or misappropriation,other intentional or unintentional acts, could damage our reputation, cause us to lose clients and could result in significant financial exposure. Similarly, unauthorized access to or through our or our service providers’ information systems or those we develop for our clients, whether by our employees or third parties, including a cyberattack by computer programmers, hackers, members of organized crime and/or state-sponsored organizations, who continuously develop and deploy viruses, ransomware or other malicious software programs or social engineering attacks, could result in negative publicity, significant remediation costs, legal liability, damage to our reputation and government sanctions and could have a material adverse effect on our results of operations. Cybersecurity threats are constantly expanding and evolving, thereby increasing the difficulty of detecting and defending against them.them and maintaining effective security measures and protocols.
We are subject to numerous laws and regulations designed to protect this information, such as the national laws implementing the European Union Directive on Data Protection (which will be replaced by the European UnionUnion’s General Data Protection Regulation from 2018 onwards)(“GDPR”), various U.S. federal and state laws governing the protection of health or other personally identifiable information and data privacy and cybersecurity laws in other regions. These laws and regulations continue to evolve, are increasing in complexity and number change frequently and increasingly conflict among the various countries in which we operate, which has resulted in greater compliance risk and cost for us. The GDPR imposes new compliance obligations regarding the handling of personal data and has significantly increased financial penalties for noncompliance. For example, failure to comply with the GDPR may lead to regulatory enforcement actions, which can result in monetary penalties of up to 4% of worldwide revenue, orders to discontinue certain data processing operations, private lawsuits, or reputational damage. If any person, including any of our employees, negligently disregards or intentionally breaches our established controls with respect to client or Accenture data, or otherwise mismanages or misappropriates that data, we could be subject to significant litigation, monetary damages, regulatory

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enforcement actions, fines and/or criminal prosecution in one or more jurisdictions. These monetary damages might not be subject to a contractual limit of liability or an exclusion of consequential or indirect damages and could be significant. In addition, our liability insurance, which includes cyber insurance, might not be sufficient in type or amount to cover us against claims related to security breaches, cyberattacks and other related breaches.

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The markets in which we operate are highly competitive, and we might not be able to compete effectively.
The markets in which we offer our services and solutions are highly competitive. Our competitors include:
large multinational providers, including the services arms of large global technology providers, (hardware, equipment and software), that offer some or all of the services and solutions that we do;
off-shore service providers in lower-cost locations, particularly in India, that offer services globally that are similar to the services and solutions we offer;
accounting firms that provide consulting and other services and solutions in areas that compete with us;
solution or service providers that compete with us in a specific geographic market, industry segment or service area, including digital and advertising agencies and emerging start-ups and other companies that can scale rapidly to focus on or disrupt certain markets and provide new or alternative products, services or delivery models; and
in-house departments of large corporations that use their own resources, rather than engage an outside firm for the types of services and solutions we provide.
Some competitors may have greater financial, marketing or other resources than we do and, therefore, may be better able to compete for new work and skilled professionals, may be able to innovate and provide new services and solutions faster than we can or may be able to anticipate the need for services and solutions before we do.
Even if we have potential offerings that address marketplace or client needs, competitors may be more successful at selling similar services they offer, including to companies that are our clients. Some competitors are more established in certain markets, and that may make executing our geographic expansiongrowth strategy to expand in these markets more challenging. Additionally, competitors may also offer more aggressive contractual terms, which may affect our ability to win work. Our future performance is largely dependent on our ability to compete successfully and expand in the markets we currently serve, while expanding into additional markets.serve. If we are unable to compete successfully, we could lose market share and clients to competitors, which could materially adversely affect our results of operations.
In addition, we may face greater competition due to consolidation of companies in the technology sector through strategic mergers or acquisitions. Consolidation activity may result in new competitors with greater scale, a broader footprint or offerings that are more attractive than ours. Over time, our access to certain technology products and services may be reduced as a result of this consolidation. Additionally, vertically integratedThe technology companies described above, including many of our alliance partners, are increasingly able to offer asservices related to their software, platform and other solutions, or are developing software, platform and other solutions that require integration services to a single provider lesser extent. These more integrated services (software and hardware)solutions may represent more attractive alternatives to clients than we can in some casesof our services and thereforesolutions, which may represent a more attractive alternative to clients. If buyers of services favor using a single provider for an integrated technology stack, such buyers may direct more business to such competitors, and this could materially adversely affect our competitive position and our results of operations.
Our profitability could materially suffer if we are unable to obtain favorable pricing for our services and solutions, if we are unable to remain competitive, if our cost-management strategies are unsuccessful or if we experience delivery inefficiencies.
Our profitability is highly dependent on a variety of factors and could be materially impacted by any of the following:
Our results of operations could materially suffer if we are not able to obtain sufficient pricing to meet our profitability expectations. If we are not able to obtain favorable pricing for our services and solutions, our revenues and profitability could materially suffer. The rates we are able to charge for our services and solutions are affected by a number of factors, including:
general economic and political conditions;
our clients’ desire to reduce their costs;
the competitive environment in our industry;
our ability to accurately estimate our service delivery costs, upon which our pricing is sometimes determined, includes our ability to estimate the impact of inflation and foreign exchange on our service delivery costs over long-term contracts; and
the procurement practices of clients and their use of third-party advisors.
Our profitability could suffer if we are not able to remain competitive. The competitive environment in our industry affects our ability to secure new contracts at our target economics in a number of ways, any of which could have a material negative impact on our results of operations. The less we are able to differentiate our services and solutions and/or clearly convey the value of our services and solutions, the more risk we have in winning new work in sufficient volumes and at our target pricing and overall economics. In addition, the introduction of new services or products by competitors could reduce our ability to obtain favorable pricing and impact our overall economics for the services or

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solutions we offer. Competitors may be willing, at times, to price contracts lower than us in an effort to enter the market or increase market share.
Our profitability could suffer if our cost-management strategies are unsuccessful, and we may not be able to improve our profitability to the degree we have done in the past. Our ability to improve or maintain our profitability is dependent on our being able to successfully manage our costs. Our cost management strategies include maintaining appropriate alignment between the demand for our services and solutions and our resource capacity. We have also taken actions to reduce certain costs, and these initiatives include, without limitation, re-alignment of portions of our workforce to lower-cost locations and the use of involuntary terminations as a means to keep our supply of skills and resources in balance. These actions and our other cost-management efforts may not be successful, our efficiency may not be enhanced and we may not achieve desired levels of profitability. Because of the significant steps taken in the past to manage costs, it may become increasingly difficult to continue to manage our cost structure to the same degree as in the past. If we are not effective in managing our operating costs in response to changes in demand or pricing, or if we are unable to recover employee compensation increases through improved pricing, automation or the movement ofwork to lower-cost locations, we may not be able to continue to invest in our business in an amount necessary to achieve our planned rates of growth, we may not be able to reward our people in the manner we believe is necessary to attract or retain personnel at desired levels, and our results of operations could be materially adversely affected.
If we do not accurately anticipate the cost, risk and complexity of performing our work or if third parties upon whom we rely do not meet their commitments, then our contracts could have delivery inefficiencies and be less profitable than expected or unprofitable. Our contract profitability is highly dependent on our forecasts regarding the effort and cost necessary to deliver our services and solutions, which are based on available data and could turn out to be materially inaccurate. If we do not accurately estimate the effort, costs or timing for meeting our contractual commitments and/or completing engagements to a client’s satisfaction, our contracts could yield lower profit margins than planned or be unprofitable. Similarly, if we experience unanticipated delivery difficulties due to our management, the failure of third parties to meet their commitments or for any other reason, our contracts could yield lower profit margins than planned or be unprofitable. In particular, large and complex arrangements often require that we utilize subcontractors or that our services and solutions incorporate or coordinate with the software, systems or infrastructure requirements of other vendors and service providers, including companies with which we have alliances. Our profitability depends on the ability of these subcontractors, vendors and service providers to deliver their products and services in a timely manner and in accordance with the project requirements, as well as on our effective oversight of their performance. In some cases, these subcontractors are small firms, and they might not have the resources or experience to successfully integrate their services or products with large-scale engagements or enterprises. Some of this work involves new technologies, which may not work as intended or may take more effort to implement than initially predicted. In addition, certain client work requires the use of unique and complex structures and alliances, some of which require us to assume responsibility for the performance of third parties whom we do not control. Any of these factors could adversely affect our ability to perform and subject us to additional liabilities, which could have a material adverse effect on our relationships with clients and on our results of operations.
Changes in our level of taxes, as well as audits, investigations and tax proceedings, or changes in tax laws or in their interpretation or enforcement, could have a material adverse effect on our effective tax rate, results of operations, cash flows and financial condition.
We are subject to taxes in numerous jurisdictions. We calculate and provide for taxes in each tax jurisdiction in which we operate. Tax accounting often involves complex matters and requires our judgment to determine our worldwide provision for income taxes and other tax liabilities. We are subject to ongoing audits, investigations and tax proceedings in various jurisdictions. Tax authorities have disagreed, and may in the future disagree, with our judgments, and are taking increasingly aggressive positions opposing the judgments we make, including with respect to our intercompany transactions. We regularly assess the likely outcomes of our audits, investigations and tax proceedings to determine the appropriateness of our tax liabilities. However, our judgments might not be sustained as a result of these audits, investigations and tax proceedings, and the amounts ultimately paid could be materially different from the amounts previously recorded.
In addition, our effective tax rate in the future could be adversely affected by challenges to our intercompany transactions, changes in the valuation of deferred tax assets and liabilities and changes in tax laws or in their interpretation or enforcement, changes in the mix of earnings in countries with differing statutory tax rates, and the expiration of current tax benefits.benefits and changes in accounting principles, including the U.S. generally accepted accounting principles. Tax rates in the jurisdictions in which we operate may change materially as a result of shifting economic conditions

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and tax policies. In addition, changes in tax laws, treaties or regulations, or their interpretation or enforcement, have become more unpredictable and may become more stringent, which could materially adversely affect our tax position.

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countries where we do business, including the United States and many countries in the European Union, have implemented, and are considering implementing, changes in relevant tax, accounting and other laws, regulations and interpretations. For example, in December 2017, the U.S. enacted the Tax Cuts and Jobs Act (the “Tax Act”), which significantly changed U.S. tax law. The Tax Act’s “base erosion and anti-abuse tax” provisions, and regulations issued thereunder, adversely impact our effective tax rate by limiting our ability to deduct certain expenses.
The overall tax environment has made it increasingly challenging for multinational corporations to operate with certainty about taxation in many jurisdictions. For example, the European Commission has been conducting investigations, focusing on whether local country tax rulings or tax legislation provide preferential tax treatment that violates European Union state aid rules. In addition,Furthermore, the Organization for Economic Co-operation and Development (“OECD”), which represents a coalition of member countries, is supporting changes to numerous long-standing tax principles through its base erosion and profit shifting project, which is focused on a number of issues, including the shifting of profits among affiliated entities located in different tax jurisdictions. Furthermore, a numberThe changes recommended by the OECD have been or are being adopted by many of the countries wherein which we do business, including the United States and many countries inbusiness. In addition, the European Union, are considering changes in relevant tax, accounting andCommission has expanded upon the OECD guidelines with anti-tax avoidance directives to be applied by its member states. Among other laws, regulations and interpretations, including changesthings, the directives require companies to provide increased country-by-country disclosure of their financial information to tax laws applicableauthorities, which in turn could lead to disagreements by jurisdictions over the proper allocation of profits between them. In connection with the OECD’s base erosion and profit shifting project, the OECD has undertaken a new project focused on “Addressing the Tax Challenges of the Digitalization of the Economy.” This project may impact all multinational corporations.businesses by implementing a global model for minimum taxation. Additionally, the European Commission and some foreign jurisdictions have introduced proposals to impose a separate tax on specified digital service activity. There is significant uncertainty regarding such proposals. The increasingly complex global tax environment, and any unfavorable resolution of these uncertainties, could have a material adverse effect on our effective tax rate, results of operations, cash flows and financial condition.
Although we expect to be able to rely on the tax treaty between the United States and Ireland, legislative or diplomatic action could be taken, or the treaty may be amended in such a way, that would prevent us from being able to rely on such treaty. Our inability to rely on the treaty would subject us to increased taxation or significant additional expense. In addition, congressional proposals could change the definition of a U.S. person for U.S. federal income tax purposes, which could also subject us to increased taxation. In addition, we could be materially adversely affected by future changes in tax law or policy (or in their interpretation or enforcement) in Ireland or other jurisdictions where we operate, including their treaties with Ireland or the United States. These changes could be exacerbated by economic, budget or other challenges facing Ireland or these other jurisdictions.
Our profitability could materially suffer if we are unable to obtain favorable pricing for our services and solutions, if we are unable to remain competitive, if our cost-management strategies are unsuccessful or if we experience delivery inefficiencies.
Our profitability is highly dependent on a variety of factors and could be materially impacted by any of the following:
Our results of operations could materially suffer if we are not able to obtain sufficient pricing to meet our profitability expectations. If we are not able to obtain favorable pricing for our services and solutions, our revenues and profitability could materially suffer. The rates we are able to charge for our services and solutions are affected by a number of factors, including:
general economic and political conditions;
our clients’ desire to reduce their costs;
the competitive environment in our industry;
our ability to accurately estimate our service delivery costs, upon which our pricing is sometimes determined, includes our ability to estimate the impact of inflation and foreign exchange on our service delivery costs over long-term contracts; and
the procurement practices of clients and their use of third-party advisors.
Our profitability could suffer if we are not able to remain competitive. The competitive environment in our industry affects our ability to secure new contracts at our target economics in a number of ways, any of which could have a material negative impact on our results of operations. The less we are able to differentiate our services and solutions and/or clearly convey the value of our services and solutions, the more risk we have in winning new work in sufficient volumes and at our target pricing and overall economics. In addition, the introduction of new services or products by competitors could reduce our ability to obtain favorable pricing and impact our overall economics for the

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services or solutions we offer. Competitors may be willing, at times, to price contracts lower than us in an effort to enter the market or increase market share.
Our profitability could suffer if our cost-management strategies are unsuccessful, and we may not be able to improve our profitability. Our ability to improve or maintain our profitability is dependent on our being able to successfully manage our costs, including taking actions to reduce certain costs. Our cost management strategies include maintaining appropriate alignment between the demand for our services and solutions and the workforce needed to deliver them. If we are not effective in managing our operating costs in response to changes in demand or pricing, or if we are unable tocost-effectively hire and retain personnel with the knowledge and skills necessary to deliver our services and solutions, particularly in areas of new technologies and offerings and in the right geographic locations, we may incur increased costs, which could reduce our ability to continue to invest in our business in an amount necessary to achieve our planned rates of growth and our desired levels of profitability.
If we do not accurately anticipate the cost, risk and complexity of performing our work or if third parties upon whom we rely do not meet their commitments, then our contracts could have delivery inefficiencies and be less profitable than expected or unprofitable. Our contract profitability is highly dependent on our forecasts regarding the effort and cost necessary to deliver our services and solutions, which are based on available data and could turn out to be materially inaccurate. If we do not accurately estimate the effort, costs or timing for meeting our contractual commitments and/or completing engagements to a client’s satisfaction, our contracts could yield lower profit margins than planned or be unprofitable. Similarly, if we experience unanticipated delivery difficulties due to our management, the failure of third parties or our clients to meet their commitments, or for any other reason, our contracts could yield lower profit margins than planned or be unprofitable. In particular, large and complex arrangements often require that we utilize subcontractors or that our services and solutions incorporate or coordinate with the software, systems or infrastructure requirements of other vendors and service providers, including companies with which we have alliances. Our profitability depends on the ability of these subcontractors, vendors and service providers to deliver their products and services in a timely manner and in accordance with the project requirements, as well as on our effective oversight of their performance. In some cases, these subcontractors are small firms, and they might not have the resources or experience to successfully integrate their services or products with large-scale engagements or enterprises. Some of this work involves new technologies, which may not work as intended or may take more effort to implement than initially predicted. In addition, certain client work requires the use of unique and complex structures and alliances, some of which require us to assume responsibility for the performance of third parties whom we do not control. Any of these factors could adversely affect our ability to perform and subject us to additional liabilities, which could have a material adverse effect on our relationships with clients and on our results of operations.
Our results of operations could be materially adversely affected by fluctuations in foreign currency exchange rates.
Although we report our results of operations in U.S. dollars, a majority of our net revenues is denominated in currencies other than the U.S. dollar. Unfavorable fluctuations in foreign currency exchange rates have had an adverse effect, and could in the future have a material adverse effect, on our results of operations.
Because our consolidated financial statements are presented in U.S. dollars, we must translate revenues, expenses and income, as well as assets and liabilities, into U.S. dollars at exchange rates in effect during or at the end of each reporting period. Therefore, changes in the value of the U.S. dollar against other currencies will affect our net revenues, operating income and the value of balance-sheet items, including intercompany payables and receivables, originally denominated in other currencies. These changes cause our growth in consolidated earnings stated in U.S. dollars to be higher or lower than our growth in local currency when compared against other periods. Our currency hedging programs, which are designed to partially offset the impact on consolidated earnings related to the changes in value of certain balance sheet items, might not be successful. Additionally, some transactions and balances may be denominated in currencies for which there is no available market to hedge.
As we continue to leverage our global delivery model, more of our expenses are incurred in currencies other than those in which we bill for the related services. An increase in the value of certain currencies, such as the Indian rupee or Philippine peso, against the currencies in which our revenue is recorded could increase costs for delivery of services at off-shore sites by increasing labor and other costs that are denominated in local currency. Our contractual provisions or cost management efforts might not be able to offset their impact, and our currency hedging activities, which are designed to partially offset this impact, might not be successful. This could result in a decrease in the profitability of our contracts that are utilizing delivery center resources. Conversely, a decrease in the value of certain currencies, such as the Indian rupee or Philippine peso, against the currencies in which our revenue is recorded could place us at a competitive disadvantage compared to service providers that benefit to a greater degree from such a decrease and can, as a result, deliver services at a lower cost. In addition, our currency hedging activities are themselves subject to risk. These include risks related to counterparty performance under hedging contracts, risks related to ineffective hedges and risks related to currency fluctuations. We also face risks that extreme economic conditions, political instability, or hostilities or disasters of the type described below could impact or perhaps eliminate

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the underlying exposures that we are hedging. Such an event could lead to losses being recognized on the currency hedges then in place that are not offset by anticipated changes in the underlying hedge exposure.
As a result of our geographically diverse operations and our growth strategy to continue to expand in our key markets around the world, we are more susceptible to certain risks.
We have offices and operations in more than 200 cities in 51 countries around the world. One aspect of our growth strategy is to continue to expand in our key markets around the world. Our growth strategy might not be successful. If we are unable to manage the risks of our global operations and growth strategy, including the concentration of our global delivery capability in India and the Philippines, international hostilities, terrorist activities, natural disasters and security or data breaches, failure to maintain compliance with our clients’ control requirements and multiple legal and regulatory systems, our results of operations and ability to grow could be materially adversely affected. In addition, emerging markets generally involve greater financial and operational risks, such as those described below, than our more mature markets. Negative or uncertain political climates in countries or geographies where we operate could also adversely affect us.
Our global delivery capability is concentrated in India and the Philippines, which may expose us to operational risks. Our business model is dependent on our global delivery capability, which includes Accenture personnel based at more than 50 delivery centers around the world. While these delivery centers are located throughout the world, we have based large portions of our delivery capability in India, where we have the largest number of people located in our delivery centers, and the Philippines, where we have the second largest number of people located. Concentrating our global delivery capability in these locations presents a number of operational risks, including those listed in the following paragraph, many of which are beyond our control. Our business continuity and disaster recovery plans may not be effective, particularly if catastrophic events occur. If any of these circumstances occurs, we have a greater risk that interruptions in communications with our clients and other Accenture locations and personnel, and any down-time in important processes we operate for clients, could result in a material adverse effect on our results of operations and our reputation in the marketplace.
International hostilities, terrorist activities, natural disasters, pandemics and infrastructure disruptions could prevent us from effectively serving our clients and thus adversely affect our results of operations. Acts of terrorist violence; political unrest; regional and international hostilities and international responses to these hostilities; natural disasters, volcanic eruptions, sea level rise, floods, droughts and the increasing frequency and severity of adverse weather conditions; health emergencies or pandemics or the threat of or perceived potential for these events; and other acts of god could have a negative impact on us. These events could adversely affect our clients’ levels of business activity and precipitate sudden and significant changes in regional and global economic conditions and cycles. These events also pose significant risks to our people and to physical facilities and operations around the world, whether the facilities are ours or those of our alliance partners, suppliers or clients. By disrupting communications and travel and increasing the difficulty of obtaining and retaining highly skilled and qualified personnel, these types of events impact our ability to deliver our services and solutions to our clients. Extended disruptions of electricity, other public utilities or network services at our facilities, as well as physical infrastructure damage to, system failures at, cyberattacks on, or security breaches in, our facilities or systems, could also adversely affect our ability to conduct our business and serve our clients. We might be unable to protect our people, facilities and systems against all such occurrences. We generally do not have insurance for losses and interruptions caused by terrorist attacks, conflicts and wars. If these disruptions prevent us from effectively serving our clients, our results of operations could be adversely affected.
We could be subject to strict restrictions on the movement of cash and the exchange of foreign currencies. In some countries, we could be subject to strict restrictions on the movement of cash and the exchange of foreign currencies, which would limit our ability to use this cash across our global operations and expose us to more extreme currency fluctuations. This risk could increase as we continue to expand in our key markets around the world, which include emerging markets that are more likely to impose these restrictions than more established markets.
Our global operations expose us to numerous and sometimes conflicting legal and regulatory requirements, and violation of these regulations could harm our business. We are subject to numerous, and sometimes conflicting, legal regimes on matters as diverse as anticorruption, import/export controls, content requirements, trade restrictions, tariffs, taxation, sanctions, immigration, internal and disclosure control obligations, securities regulation, anti-competition, anti-money-laundering, data privacy and protection, government compliance, wage-and-hour standards, and employment and labor relations. The global nature of our operations, including emerging markets where legal systems may be less developed or understood by us, and the diverse nature of our operations across a number of regulated industries, further increase the difficulty of compliance. Compliance with diverse legal requirements is costly, time-consuming and requires significant resources. Violations of one or more of these regulations in the conduct of our business could result in significant fines, enforcement actions or criminal sanctions against us and/or our employees, prohibitions on doing business and damage to our reputation. Violations of these regulations in connection with the

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performance of our obligations to our clients also could result in liability for significant monetary damages, fines, enforcement actions and/or criminal prosecution or sanctions, unfavorable publicity and other reputational damage and restrictions on our ability to effectively carry out our contractual obligations and thereby expose us to potential claims from our clients. Due to the varying degrees of development of the legal systems of the countries in which we operate, local laws may not be well developed or provide sufficiently clear guidance and may be insufficient to protect our rights.
In particular, in many parts of the world, including countries in which we operate and/or seek to expand, practices in the local business community might not conform to international business standards and could violate anticorruption laws, or regulations, including the U.S. Foreign Corrupt Practices Act and the UK Bribery Act 2010. Our employees, subcontractors, vendors, agents, alliance or joint venture partners, the companies we acquire and their employees, subcontractors, vendors and agents, and other third parties with which we associate, could take actions that violate policies or procedures designed to promote legal and regulatory compliance or applicable anticorruption laws or regulations. Violations of these laws or regulations by us, our employees or any of these third parties could subject us to criminal or civil enforcement actions (whether or not we participated or knew about the actions leading to the violations), including fines or penalties, disgorgement of profits and suspension or disqualification from work, including U.S. federal contracting, any of which could materially adversely affect our business, including our results of operations and our reputation.
Changes in laws and regulations could also mandate significant and costly changes to the way we implement our services and solutions or could impose additional taxes on our services and solutions. For example, changes in laws and regulations to limit using off-shore resources in connection with our work or to penalize companies that use off-shore resources, which have been proposed from time to time in various jurisdictions, could adversely affect our results of operations. Such changes may result in contracts being terminated or work being transferred on-shore, resulting in greater costs to us. In addition, these changes could have a negative impact on our ability to obtain future work from government clients.
Our business could be materially adversely affected if we incur legal liability.
We are subject to, and may become a party to, a variety of litigation or other claims and suits that arise from time to time in the ordinary course of our business. Our business is subject to the risk of litigation involving current and former employees, clients, alliance partners, subcontractors, suppliers, competitors, shareholders, government agencies or others through private actions, class actions, whistleblower claims, administrative proceedings, regulatory actions or other litigation. Regardless of the merits of the claims, the cost to defend current and future litigation may be significant, and such matters can be time-consuming and divert management’s attention and resources. The results

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of litigation and other legal proceedings are inherently uncertain, and adverse judgments or settlements in some or all of these legal disputes may result in materially adverse monetary damages, fines, penalties or injunctive relief against us. Any claims or litigation, even if fully indemnified or insured, could damage our reputation and make it more difficult to compete effectively or to obtain adequate insurance in the future.
For example, weWe could be subject to significant legal liability and litigation expense if we fail to meet our contractual obligations, contribute to internal control or other deficiencies of a client or otherwise breach obligations to third parties, including clients, alliance partners, employees and former employees, and other parties with whom we conduct business, or if our subcontractors breach or dispute the terms of our agreements with them and impede our ability to meet our obligations to our clients. For example, by taking over the operation of certain portions of our clients’ businesses, including functions and systems that are critical to the core businesses of our clients, we may be exposed to additional and evolving operational, regulatory, reputational or other risks specific to these areas, including risks related to data security. A failure of a client’s system based on our services or solutions could also subject us to a claim for significant damages that could materially adversely affect our results of operations. We may enter into agreements with non-standard terms because we perceive an important economic opportunity or because our personnel did not adequately follow our contracting guidelines. In addition, the contracting practices of competitors, along with the demands of increasingly sophisticated clients, may cause contract terms and conditions that are unfavorable to us to become new standards in the marketplace.industry. We may find ourselves committed to providing services or solutions that we are unable to deliver or whose delivery will reduce our profitability or cause us financial loss. If we cannot or do not meet our contractual obligations and if our potential liability is not adequately limited through the terms of our agreements, liability limitations are not enforced or a third party alleges fraud or other wrongdoing to prevent us from relying upon those contractual protections, we might face significant legal liability and litigation expense and our results of operations could be materially adversely affected. In addition, as we expand our services and solutions into new areas, such as taking over the operation of certain portions of our clients’ businesses, which increasingly include the operation of functions and systems that are critical to the core businesses of our clients, we may be exposed to additional operational, regulatory or otherand evolving risks specific to these new areas, including risks related to data security. A failure of a client’s system based on our services or solutions could also subject us to a claim for significant damages that could materially adversely affect our results of operations.areas.
While we maintain insurance for certain potential liabilities, such insurance does not cover all types and amounts of potential liabilities and is subject to various exclusions as well as caps on amounts recoverable. Even if we believe

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a claim is covered by insurance, insurers may dispute our entitlement to recovery for a variety of potential reasons, which may affect the timing and, if they prevail, the amount of our recovery.
Our work with government clients exposes us to additional risks inherent in the government contracting environment.
Our clients include national, provincial, state and local governmental entities. Our government work carries various risks inherent in the government contracting process. These risks include, but are not limited to, the following:
Government entities, particularly in the United States, often reserve the right to audit our contract costs and conduct inquiries and investigations of our business practices and compliance with government contract requirements. U.S. government agencies, including the Defense Contract Audit Agency, routinely audit our contract costs, including allocated indirect costs, for compliance with the Cost Accounting Standards and the Federal Acquisition Regulation. These agencies also conduct reviews and investigations and make inquiries regarding our accounting, information technology and other systems in connection with our performance and business practices with respect to our government contracts. Negative findings from existing and future audits, investigations or inquiries, or failure to comply with applicable IT security requirements, could affect our future sales and profitability by preventing us, by operation of law or in practice, from receiving new government contracts for some period of time. In addition, if the U.S. government concludes that certain costs are not reimbursable, have not been properly determined or are based on outdated estimates of our work, then we will not be allowed to bill for such costs, may have to refund money that has already been paid to us or could be required to retroactively and prospectively adjust previously agreed to billing or pricing rates for our work. Negative findings from existing and future audits of our business systems, including our accounting system, may result in the U.S. government preventing us from billing, at least temporarily, a percentage of our costs. As a result of prior negative findings in connection with audits, investigations and inquiries, we have from time to time experienced some of the adverse consequences described above and may in the future experience further adverse consequences, which could materially adversely affect our future results of operations.
If a government client discovers improper or illegal activities in the course of audits or investigations, we may become subject to various civil and criminal penalties, including those under the civil U.S. False Claims Act, and administrative sanctions, which may include termination of contracts, forfeiture of profits, suspension of payments, fines and suspensions or debarment from doing business with other agencies of that government. The inherent limitations of internal controls may not prevent or detect all improper or illegal activities.
U.S. government contracting regulations impose strict compliance and disclosure obligations. Disclosure is required if certain company personnel have knowledge of “credible evidence” of a violation of federal criminal laws involving fraud, conflict of interest, bribery or improper gratuity, a violation of the civil U.S. False Claims

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Act or receipt of a significant overpayment from the government. Failure to make required disclosures could be a basis for suspension and/or debarment from federal government contracting in addition to breach of the specific contract and could also impact contracting beyond the U.S. federal level. Reported matters also could lead to audits or investigations and other civil, criminal or administrative sanctions.
Government contracts are subject to heightened reputational and contractual risks compared to contracts with commercial clients. For example, government contracts and the proceedings surrounding them are often subject to more extensive scrutiny and publicity. Negative publicity, including an allegation of improper or illegal activity, regardless of its accuracy, may adversely affect our reputation.
Terms and conditions of government contracts also tend to be more onerous and are often more difficult to negotiate. For example, these contracts often contain high or unlimited liability for breaches and feature less favorable payment terms and sometimes require us to take on liability for the performance of third parties.
Government entities typically fund projects through appropriated monies. While these projects are often planned and executed as multi-year projects, government entities usually reserve the right to change the scope of or terminate these projects for lack of approved funding and/or at their convenience. Changes in government or political developments, including budget deficits, shortfalls or uncertainties, government spending reductions or other debt constraints could result in our projects being reduced in price or scope or terminated altogether, which also could limit our recovery of incurred costs, reimbursable expenses and profits on work completed prior to the termination. Furthermore, if insufficient funding is appropriated to the government entity to cover termination costs, we may not be able to fully recover our investments.
Political and economic factors such as pending elections, the outcome of recent elections, changes in leadership among key executive or legislative decision makers, revisions to governmental tax or other policies and reduced tax revenues can affect the number and terms of new government contracts signed or the speed at which new contracts are signed, decrease future levels of spending and authorizations for programs that

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we bid, shift spending priorities to programs in areas for which we do not provide services and/or lead to changes in enforcement or how compliance with relevant rules or laws is assessed.
LegislativeOur ability to work for the U.S. government is impacted by the fact that we are an Irish company. We elected to enter into a proxy agreement with the U.S. Department of Defense that enhances the ability of our U.S. federal government contracting subsidiary to perform certain work for the U.S. government. The proxy agreement regulates the management and operation of, and limits the control we can exercise over, this subsidiary. In addition, legislative and executive proposals remain under consideration or could be proposed in the future, which, if enacted, could limitplace additional limitations on or even prohibit our eligibility to be awarded state or federal government contracts in the United States in the future or could include requirements that would otherwise affect our results of operations. Various U.S. federal and state legislative proposals have been introduced and/or enacted in recent years that deny government contracts to certain U.S. companies that reincorporate or have reincorporated outside the United States. While Accenture was not a U.S. company that reincorporated outside the United States, it is possible that these contract bans and other legislative proposals could be applied in a way that negatively affects Accenture.
The occurrences or conditions described above could affect not only our business with the particular government entities involved, but also our business with other entities of the same or other governmental bodies or with certain commercial clients, and could have a material adverse effect on our business or our results of operations.
We might not be successful at identifying, acquiring, investing in or integrating businesses, entering into joint ventures or divesting businesses.
We expect to continue pursuing strategic and targeted acquisitions, investments and joint ventures to enhance or add to our skills and capabilities or offerings of services and solutions, or to enable us to expand in certain geographic and other markets. Depending on the opportunities available, we may increase the amount of capital invested in such opportunities. We may not successfully identify suitable investment opportunities. We also might not succeed in completing targeted transactions or achieve desired results of operations.
Furthermore, we face risks in successfully integrating any businesses we might acquire or create through a joint venture. Ongoing business may be disrupted, and our management’s attention may be diverted by acquisition, investment, transition or integration activities. In addition, we might need to dedicate additional management and other resources, and our organizational structure could make it difficult for us to efficiently integrate acquired businesses into our ongoing operations and assimilate and retain employees of those businesses into our culture and operations. The potential loss of key executives, employees, customers, suppliers, vendors and other business partners of businesses we acquire may adversely impact the value of the assets, operations or businesses. Furthermore, acquisitions or joint ventures may result in significant costs and expenses, including those related to retention payments, equity compensation, severance pay, early retirement costs, intangible asset amortization and asset impairment charges, assumed litigation and other liabilities, and legal, accounting and financial advisory fees, which could negatively affect our profitability. We may have difficulties as a result of entering into new markets where we have limited or no direct prior experience or where competitors may have stronger market positions.

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We might fail to realize the expected benefits or strategic objectives of any acquisition, investment or joint venture we undertake. We might not achieve our expected return on investment or may lose money. We may be adversely impacted by liabilities that we assume from a company we acquire or in which we invest, including from that company’s known and unknown obligations, intellectual property or other assets, terminated employees, current or former clients or other third parties. In addition, we may fail to identify or adequately assess the magnitude of certain liabilities, shortcomings or other circumstances prior to acquiring, investing in or partnering with a company, including potential exposure to regulatory sanctions or liabilities resulting from an acquisition target’s previous activities, internal controls and security environment. If any of these circumstances occurs, they could result in unexpected legal or regulatory exposure, unfavorable accounting treatment, unexpected increases in taxes or other adverse effects on our business. In addition, we have a lesser degree of control over the business operations of the joint ventures and businesses in which we have made minority investments or in which we have acquired less than 100%. This lesser degree of control may expose us to additional reputational, financial, legal, compliance or operational risks. Litigation, indemnification claims and other unforeseen claims and liabilities may arise from the acquisition or operation of acquired businesses. For example, we may face litigation or other claims as a result of certain terms and conditions of the acquisition agreement, such as earnout payments or closing net asset adjustments. Alternatively, shareholder litigation may arise as a result of proposed acquisitions. If we are unable to complete the number and kind of investments for which we plan, or if we are inefficient or unsuccessful at integrating any acquired businesses into our operations, we may not be able to achieve our planned rates of growth or improve our market share, profitability or competitive position in specific markets or services.
We periodically evaluate, and have engaged in, the disposition of assets and businesses. Divestitures could involve difficulties in the separation of operations, services, products and personnel, the diversion of management’s attention, the disruption of our business and the potential loss of key employees. After reaching an agreement with a buyer for the disposition of a business, the transaction may be subject to the satisfaction of pre-closing conditions, including obtaining necessary regulatory and government approvals, which, if not satisfied or obtained, may prevent us from completing the transaction. Divestitures may also involve continued financial involvement in or liability with respect to the divested assets and businesses, such as indemnities or other financial obligations, in which the performance of the divested assets or businesses could impact our results of operations. Any divestiture we undertake could adversely affect our results of operations.
Our global delivery capability is concentrated in India and the Philippines, which may expose us to operational risks.
Our business model is dependent on our global delivery capability, which includes Accenture personnel based at more than 50 delivery centers around the world. While these delivery centers are located throughout the world, we have based large portions of our delivery capability in India, where we have the largest number of people located in our delivery centers, and the Philippines, where we have the second largest number of people located. Concentrating our global delivery capability in these locations presents a number of operational risks, many of which are beyond our control. For example, natural disasters of the type described below, some of which India and the Philippines have experienced and other countries may experience, could impair the ability of our people to safely travel to and work in our facilities and disrupt our ability to perform work through our delivery centers. Additionally, both India and the Philippines have experienced, and other countries may experience, political instability, worker strikes, civil unrest and hostilities with neighboring countries. Military activity or civil hostilities in the future, as well as terrorist activities and other conditions, which are described more fully below, could significantly disrupt our ability to perform work through our delivery centers. Our business continuity and disaster recovery plans may not be effective, particularly if catastrophic events occur. If any of these circumstances occurs, we have a greater risk that interruptions in communications with our clients and other Accenture locations and personnel, and any down-time in important processes we operate for clients, could result in a material adverse effect on our results of operations and our reputation in the marketplace.
As a result of our geographically diverse operations and our growth strategy to continue geographic expansion, we are more susceptible to certain risks.
We have offices and operations in more than 200 cities in 53 countries around the world. One aspect of our growth strategy is to continue to expand in key markets around the world. Our growth strategy might not be successful. If we are unable to manage the risks of our global operations and geographic expansion strategy, including international hostilities, terrorist activities, natural disasters and security breaches, failure to maintain compliance with our clients’ control requirements and multiple legal and regulatory systems, our results of operations and ability to grow could be materially adversely affected. In addition, emerging markets generally involve greater financial and operational risks, such as those described below, than our more mature markets. Negative or uncertain political climates in countries or geographies where we operate could also adversely affect us.

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International hostilities, terrorist activities, natural disasters, pandemics and infrastructure disruptions could prevent us from effectively serving our clients and thus adversely affect our results of operations. Acts of terrorist violence; political unrest; regional and international hostilities and international responses to these hostilities; natural disasters, volcanic eruptions, sea level rise, floods, droughts and the increasing frequency and severity of adverse weather conditions; health emergencies or pandemics or the threat of or perceived potential for these events; and other acts of god could have a negative impact on us. These events could adversely affect our clients’ levels of business activity and precipitate sudden and significant changes in regional and global economic conditions and cycles. These events also pose significant risks to our people and to physical facilities and operations around the world, whether the facilities are ours or those of our alliance partners or clients. By disrupting communications and travel and increasing the difficulty of obtaining and retaining highly skilled and qualified personnel, these events could make it difficult or impossible for us to deliver our services and solutions to our clients. Extended disruptions of electricity, other public utilities or network services at our facilities, as well as physical infrastructure damage to, system failures at, cyberattacks on, or security breaches in, our facilities or systems, could also adversely affect our ability to conduct our business and serve our clients. We might be unable to protect our people, facilities and systems against all such occurrences. We generally do not have insurance for losses and interruptions caused by terrorist attacks, conflicts and wars. If these disruptions prevent us from effectively serving our clients, our results of operations could be adversely affected.
We could be subject to strict restrictions on the movement of cash and the exchange of foreign currencies. In some countries, we could be subject to strict restrictions on the movement of cash and the exchange of foreign currencies, which would limit our ability to use this cash across our global operations and expose us to more extreme currency fluctuations. This risk could increase as we continue our geographic expansion in key markets around the world, which include emerging markets that are more likely to impose these restrictions than more established markets.
Our global operations expose us to numerous and sometimes conflicting legal and regulatory requirements, and violation of these regulations could harm our business. We are subject to numerous, and sometimes conflicting, legal regimes on matters as diverse as anticorruption, import/export controls, content requirements, trade restrictions, tariffs, taxation, sanctions, immigration, internal and disclosure control obligations, securities regulation, anti-competition, anti-money-laundering, data privacy and protection, government compliance, wage-and-hour standards, and employment and labor relations. The global nature of our operations, including emerging markets where legal systems may be less developed or understood by us, and the diverse nature of our operations across a number of regulated industries, further increase the difficulty of compliance. Compliance with diverse legal requirements is costly, time-consuming and requires significant resources. Violations of one or more of these regulations in the conduct of our business could result in significant fines, enforcement actions or criminal sanctions against us and/or our employees, prohibitions on doing business and damage to our reputation. Violations of these regulations in connection with the performance of our obligations to our clients also could result in liability for significant monetary damages, fines, enforcement actions and/or criminal prosecution or sanctions, unfavorable publicity and other reputational damage and restrictions on our ability to effectively carry out our contractual obligations and thereby expose us to potential claims from our clients. Due to the varying degrees of development of the legal systems of the countries in which we operate, local laws may not be well developed or provide sufficiently clear guidance and may be insufficient to protect our rights.
In particular, in many parts of the world, including countries in which we operate and/or seek to expand, practices in the local business community might not conform to international business standards and could violate anticorruption laws, or regulations, including the U.S. Foreign Corrupt Practices Act and the UK Bribery Act 2010. Our employees, subcontractors, vendors, agents, alliance or joint venture partners, the companies we acquire and their employees, subcontractors, vendors and agents, and other third parties with which we associate, could take actions that violate policies or procedures designed to promote legal and regulatory compliance or applicable anticorruption laws or regulations. Violations of these laws or regulations by us, our employees or any of these third parties could subject us to criminal or civil enforcement actions (whether or not we participated or knew about the actions leading to the violations), including fines or penalties, disgorgement of profits and suspension or disqualification from work, including U.S. federal contracting, any of which could materially adversely affect our business, including our results of operations and our reputation.
Changes in laws and regulations could also mandate significant and costly changes to the way we implement our services and solutions or could impose additional taxes on our services and solutions. For example, changes in laws and regulations to limit using off-shore resources in connection with our work or to penalize companies that use off-shore resources, which have been proposed from time to time in various jurisdictions, could adversely affect our results of operations. Such changes may result in contracts being terminated or work being transferred on-shore, resulting in greater costs to us. In addition, these changes could have a negative impact on our ability to obtain future work from government clients.

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Adverse changes to our relationships with key alliance partners or in the business of our key alliance partners could adversely affect our results of operations.
We have alliances with companies whose capabilities complement our own. A very significant portion of our services and solutions are based on technology or software provided by a few major providers that are our alliance partners. See “Business—Alliances.” The priorities and objectives of our alliance partners may differ from ours. As most of our alliance relationships are non-exclusive, our alliance partners are not prohibited from competing with us or forming closer or preferred arrangements with our competitors. One or more of our key alliance partners may be acquired by a competitor, or key alliance partners might merge with each other, either of which could reduce our access over time to the technology or software provided by those partners. In addition, our alliance partners could experience reduced demand for their technology or software, including, for example, in response to changes in technology, which could lessen related demand for our services and solutions. Many of our alliance partners are also large clients, and some are suppliers of technology to Accenture. Our performance in delivering client work, and decisions that Accenture makes in choosing suppliers, may negatively impact our alliance relationships. If we do not obtain the expected benefits from our alliance relationships for any reason, we may be less competitive, our ability to offer attractive solutions to our clients may be negatively affected, and our results of operations could be adversely affected.

If we are unable to protect or enforce our intellectual property rights, or if our services or solutions infringe upon the intellectual property rights of others or we lose our ability to utilize the intellectual property of others, our business could be adversely affected.
Our success depends, in part, upon our ability to obtain intellectual property protection for our proprietary methodologies, processes, software and other solutions. Existing laws of the various countries in which we provide services or solutions may offer only limited intellectual property protection of our services or solutions, and the protection in some countries may be very limited. We rely upon a combination of confidentiality policies, nondisclosure and other contractual arrangements, and patent, trade secret, copyright and trademark laws to protect our intellectual property rights. These laws are subject to change at any time and could further limit our ability to obtain or maintain intellectual property protection. There is uncertainty concerning the scope of patent and other intellectual property protection for software and business methods, which are fields in which we rely on intellectual property laws to protect our rights. Our intellectual property rights may not prevent competitors from reverse engineering our solutions or proprietary methodologies and processes or independently developing products and services similar to or duplicative of ours. Further, the steps we take in this regard might not be adequate to prevent or deter infringement or other misappropriation of our intellectual property by competitors, former employees or other third parties, and we might not be able to detect unauthorized use of, or take appropriate and timely steps to enforce, our intellectual property rights. Enforcing our rights might also require considerable time, money and oversight, and we may not be successful in enforcing our rights.
In addition, we cannot be sure that our services and solutions, including, for example, our software solutions, or the solutions of others that we offer to our clients, do not infringe on the intellectual property rights of third parties, and these third parties could claim that we or our clients are infringing upon their intellectual property rights. These claims could harm our reputation, cause us to incur substantial costs or prevent us from offering some services or solutions in the future. Any related proceedings could require us to expend significant resources over an extended period of time. In most of our contracts, we agree to indemnify our clients for expenses and liabilities resulting from claimed infringements of the intellectual property rights of third parties. In some instances, the amount of these indemnities could be greater than the revenues we receive from the client. Any claims or litigation in this area could be time-consuming and costly, damage our reputation and/or require us to incur additional costs to obtain the right to continue to offer a service or solution to our clients. If we cannot secure this right at all or on reasonable terms, or we are unable to implement in a cost-effective manner alternative technology, our results of operations could be materially adversely affected. The risk of infringement claims against us may increase as we expand our industry software solutions and continue to develop and license our software to multiple clients.Additionally, individuals and firms have purchased intellectual property assets in order to assert claims of infringement against technology providers and customers that use such technology. Any infringement action brought against us or our clients could be costly to defend or lead to an expensive settlement or judgment against us.
Further, we rely on third-party software in providing some of our services and solutions. If we lose our ability to continue using any such software for any reason, including because it is found to infringe the rights of others, we will need to obtain substitute software or seek alternative means of obtaining the technology necessary to continue to provide such services and solutions. Our inability to replace such software, or to replace such software in a timely or cost-effective manner, could materially adversely affect our results of operations.

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Our ability to attract and retain business and employees may depend on our reputation in the marketplace.
We believe the Accenture brand name and our reputation are important corporate assets that help distinguish our services and solutions from those of competitors and also contribute to our efforts to recruit and retain talented employees. However, our corporate reputation is potentially susceptible to material damage by events such as disputes with clients, cybersecurity breaches or service outages, internal control deficiencies, delivery failures, compliance violations, government investigations or legal proceedings. Similarly, our reputation could be damaged by actions or statements of current or former clients, directors, employees, competitors, vendors, alliance partners, joint venture partners, adversaries in legal proceedings, legislators or government regulators, as well as members of the investment community or the media, including social media influencers. There is a risk that negative or inaccurate information about Accenture, even if based on rumor or misunderstanding, could adversely affect our business. Damage to our reputation could be difficult, expensive and time-consuming to repair, could make potential or existing clients reluctant to select us for new engagements, resulting in a loss of business, and could adversely affect our recruitment and retention efforts. Damage to our reputation could also reduce the value and effectiveness of the Accenture brand name and could reduce investor confidence in us, materially adversely affecting our share price.
If we are unable to manage the organizational challenges associated with our size, we might be unable to achieve our business objectives.
As of August 31, 2017,2019, we had approximately 425,000492,000 employees worldwide. Our size and scale present significant management and organizational challenges. It might become increasingly difficult to maintain effective standards across a large enterprise and effectively institutionalize our knowledge. It might also become more difficult to maintain our culture, effectively manage and monitor our personnel and operations and effectively communicate our core values, policies and procedures, strategies and goals, particularly given our world-wide operations. The size and scope of our operations increase the possibility that we will have employees who engage in unlawful or fraudulent activity, or otherwise expose us to unacceptable business risks, despite our efforts to train them and maintain internal controls to prevent such instances. For example, employee misconduct could involve the improper use of our clients’ sensitive or confidential information or the failure to comply with legislation or regulations regarding the protection of sensitive or confidential information. Furthermore, the inappropriate use of social networking sites by our employees could result in breaches of confidentiality, unauthorized disclosure of non-public company information or damage to our reputation. If we do not continue to develop and implement the right processes and tools to manage our enterprise and instill our culture and core values into all of our employees, our ability to compete successfully and achieve our business objectives could be impaired. In addition, from time to time, we have made, and may continue to make, changes to our operating model, including how we are organized, as the needs and size of our business change, and if we do not successfully implement the changes, our business and results of operation may be negatively impacted.
Our ability to attract and retain business and employees may depend on our reputation in the marketplace.
We make estimatesbelieve the Accenture brand name and assumptions in connectionour reputation are important corporate assets that help distinguish our services and solutions from those of competitors and also contribute to our efforts to recruit and retain talented employees. However, our corporate reputation is potentially susceptible to material damage by events such as disputes with clients, cybersecurity breaches or service outages, internal control deficiencies, delivery failures, compliance violations, government investigations or legal proceedings. We may also experience reputational damage from employees, advocacy groups and other stakeholders that disagree with the preparationservices and solutions that we offer or the clients that we serve. Similarly, our reputation could be damaged by actions or statements of our consolidated financial statements, and any changes to those estimates and assumptionscurrent or former clients, directors, employees, competitors, vendors, alliance partners, joint venture partners, adversaries in legal proceedings, legislators or government regulators, as well as members of the investment community or the media, including social media influencers. There is a risk that negative or inaccurate information about Accenture, even if based on rumor or misunderstanding, could adversely affect our financial results.business. Damage to our reputation could be difficult, expensive and time-consuming to repair, could make potential or existing clients reluctant to select us for new engagements, resulting in a loss of business, and could adversely affect our recruitment and retention efforts. Damage to our reputation could also reduce the value and effectiveness of the Accenture brand name and could reduce investor confidence in us, materially adversely affecting our share price.
Our financial statements

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If we do not successfully manage and develop our relationships with key alliance partners or if we fail to anticipate and establish new alliances in new technologies, our results of operations could be adversely affected.
We have been preparedalliances with companies whose capabilities complement our own. A very significant portion of our revenue and services and solutions are based on technology or software provided by a few major alliance partners. See “Business—Alliances.”
The business that we conduct through these alliances could decrease or fail to grow for a variety of reasons. The priorities and objectives of our alliance partners may differ from ours, and our alliance partners are not prohibited from competing with us or forming closer or preferred arrangements with our competitors. In addition, some of our alliance partners are also large clients or suppliers of technology to us. The decisions we make vis-à-vis an alliance partner may impact our ongoing alliance relationship. In addition, our alliance partners could experience reduced demand for their technology or software, including, for example, in accordanceresponse to changes in technology, which could lessen related demand for our services and solutions.
We must anticipate and respond to continuous changes in technology and develop alliance relationships with U.S. generally accepted accounting principles. The applicationnew providers of generally accepted accounting principles requiresrelevant technology. We must secure meaningful alliances with these providers early in their life cycle so that we can develop the right number of certified people with skills in new technologies. If we are unable to maintain our relationships with current partners and identify new and emerging providers of relevant technology to expand our network of alliance partners, we may not be able to differentiate our services or compete effectively in the market.
If we do not obtain the expected benefits from our alliance relationships for any reason, we may be less competitive, our ability to offer attractive solutions to our clients may be negatively affected, and our results of operations could be adversely affected.
We might not be successful at acquiring, investing in or integrating businesses, entering into joint ventures or divesting businesses.
We expect to continue pursuing strategic acquisitions, investments and joint ventures to enhance or add to our skills and capabilities or offerings of services and solutions, or to enable us to expand in certain geographic and other markets. Depending on the opportunities available, we may increase the amount of capital invested in such opportunities. We may not succeed in completing targeted transactions, including as a result of the market becoming increasingly competitive, or achieve desired results of operations.
Furthermore, we face risks in successfully integrating any businesses we might acquire or create through a joint venture. Ongoing business may be disrupted, and our management’s attention may be diverted by acquisition, investment, transition or integration activities. In addition, we might need to dedicate additional management and other resources, and our organizational structure could make estimatesit difficult for us to efficiently integrate acquired businesses into our ongoing operations and assumptions about certain itemsassimilate and future events thatretain employees of those businesses into our culture and operations. The loss of key executives, employees, customers, suppliers, vendors and other business partners of businesses we acquire may adversely impact the value of the assets, operations or businesses. Furthermore, acquisitions or joint ventures may result in significant costs and expenses, including those related to retention payments, equity compensation, severance pay, early retirement costs, intangible asset amortization and asset impairment charges, assumed litigation and other liabilities, and legal, accounting and financial advisory fees, which could negatively affect our reportedprofitability. We may have difficulties as a result of entering into new markets where we have limited or no direct prior experience or where competitors may have stronger market positions.
We might fail to realize the expected benefits or strategic objectives of any acquisition, investment or joint venture we undertake. We might not achieve our expected return on investment or may lose money. We may be adversely impacted by liabilities that we assume from a company we acquire or in which we invest, including from that company’s known and unknown obligations, intellectual property or other assets, terminated employees, current or former clients or other third parties. In addition, we may fail to identify or adequately assess the magnitude of certain liabilities, shortcomings or other circumstances prior to acquiring, investing in or partnering with a company, including potential exposure to regulatory sanctions or liabilities resulting from an acquisition target’s previous activities, internal controls and security environment. If any of these circumstances occurs, they could result in unexpected legal or regulatory exposure, unfavorable accounting treatment, unexpected increases in taxes or other adverse effects on our business. In addition, we have a lesser degree of control over the business operations of the joint ventures and businesses in which we have made minority investments or in which we have acquired less than 100% of the equity. This lesser degree of control may expose us to additional reputational, financial, condition,legal, compliance or operational risks. Litigation, indemnification claims and other unforeseen claims and liabilities may arise from the acquisition or operation of acquired businesses. For example, we may face litigation or other claims as a result of certain terms and conditions of the acquisition agreement, such as earnout payments or closing net asset adjustments. Alternatively, shareholder litigation

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may arise as a result of proposed acquisitions. If we are unable to complete the number and kind of investments for which we plan, or if we are inefficient or unsuccessful at integrating any acquired businesses into our accompanying disclosureoperations, we may not be able to achieve our planned rates of growth or improve our market share, profitability or competitive position in specific markets or services.
We also periodically evaluate, and have engaged in, the disposition of assets and businesses. Divestitures could involve difficulties in the separation of operations, services, products and personnel, the diversion of management’s attention, the disruption of our business and the potential loss of key employees. After reaching an agreement with a buyer for the disposition of a business, the transaction may be subject to the satisfaction of pre-closing conditions, including obtaining necessary regulatory and government approvals, which, if not satisfied or obtained, may prevent us from completing the transaction. Divestitures may also involve continued financial involvement in or liability with respect to amongthe divested assets and businesses, such as indemnities or other things, revenue recognition and income taxes. We basefinancial obligations, in which the performance of the divested assets or businesses could impact our estimates on historical experience, contractual commitments and on various other assumptions thatresults of operations. Any divestiture we believe to be reasonable under the circumstances and at the time they are made. These estimates and assumptions involve the use of judgment and are subject to significant uncertainties, some of which are beyond our control. If our estimates, or the assumptions underlying such estimates, are not correct, actual results may differ materially from our estimates, and we may need to, among other things, adjust revenues or accrue additional charges thatundertake could adversely affect our results of operations.
ManyIf we are unable to protect or enforce our intellectual property rights, or if our services or solutions infringe upon the intellectual property rights of others or we lose our ability to utilize the intellectual property of others, our business could be adversely affected.
Our success depends, in part, upon our ability to obtain intellectual property protection for our proprietary methodologies, processes, software and other solutions. Existing laws of the various countries in which we provide services or solutions may offer only limited intellectual property protection of our services or solutions, and the protection in some countries may be very limited. We rely upon a combination of confidentiality policies, nondisclosure and other contractual arrangements, and patent, trade secret, copyright and trademark laws to protect our intellectual property rights. These laws are subject to change at any time and could further limit our ability to obtain or maintain intellectual property protection. There is uncertainty concerning the scope of patent and other intellectual property protection for software and business methods, which are fields in which we rely on intellectual property laws to protect our rights. Even where we obtain intellectual property protection, our intellectual property rights may not prevent or deter competitors, former employees, or other third parties from reverse engineering our solutions or proprietary methodologies and processes or independently developing services or solutions similar to or duplicative of ours. Further, the steps we take in this regard might not be adequate to prevent or deter infringement or other misappropriation of our intellectual property by competitors, former employees or other third parties, and we might not be able to detect unauthorized use of, or take appropriate and timely steps to enforce, our intellectual property rights. Enforcing our rights might also require considerable time, money and oversight, and we may not be successful in enforcing our rights.
In addition, we cannot be sure that our services and solutions, including, for example, our software solutions, or the solutions of others that we offer to our clients, do not infringe on the intellectual property rights of third parties, and these third parties could claim that we or our clients are infringing upon their intellectual property rights. Additionally, individuals and firms have purchased intellectual property assets in order to assert claims of infringement against technology providers and customers that use such technology. These claims could harm our reputation, cause us to incur substantial costs or prevent us from offering some services or solutions in the future. Any related proceedings could require us to expend significant resources over an extended period of time. In most of our contracts, include payments that linkwe agree to indemnify our clients for expenses and liabilities resulting from claimed infringements of the intellectual property rights of third parties. In some instances, the amount of these indemnities could be greater than the revenues we receive from the client. Any claims or litigation in this area could be time-consuming and costly, damage our fees to the attainment of performance or business targetsreputation and/or require us to meet specific service levels. This could increase the variability of our revenues and impact our margins.
Many of our contracts include clauses that tie our compensationincur additional costs to the achievement of agreed-upon performance standards or milestones. If we fail to satisfy these measures, it could significantly reduce or eliminate our fees under the contracts, increase the cost to us of meeting performance standards or milestones, delay expected payments or subject us to potential damage claims under the contract terms. Clients also often haveobtain the right to terminatecontinue to offer a contractservice or solution to our clients. If we cannot secure this right at all or on reasonable terms, or we are unable to implement in a cost-effective manner alternative technology, our results of operations could be materially adversely affected. The risk of infringement claims against us may increase as we expand our industry software solutions and pursue damage claims under the contract for seriouscontinue to develop and license our software to multiple clients.Any infringement action brought against us or repeated failureour clients could be costly to meet these service commitments. We also have a number of contractsdefend or lead to an expensive settlement or judgment against us.
Further, we rely on third-party software in which a portionproviding some of our compensation depends on performance measuresservices and solutions. If we lose our ability to continue using any such as cost-savings, revenue enhancement, benefits produced, business goals attainedsoftware for any reason, including because it is found to infringe the rights of others, we will need to obtain substitute software or seek alternative means of obtaining the technology necessary to continue to provide such services and adherencesolutions. Our inability to schedule. These goals can be complex and may depend onreplace such software, or to replace such software in a timely or cost-effective manner, could materially adversely affect our clients’ actual levelsresults of business activity or may be based on assumptionsoperations.


2019




that are later determined not to be achievable or accurate. These provisions could increase the variability in revenues and margins earned on those contracts.
Our results of operations and share price could be adversely affected if we are unable to maintain effective internal controls.
The accuracy of our financial reporting is dependent on the effectiveness of our internal controls. We are required to provide a report from management to our shareholders on our internal control over financial reporting that includes an assessment of the effectiveness of these controls. Internal control over financial reporting has inherent limitations, including human error, the possibility that controls could be circumvented or become inadequate because of changed conditions, and fraud. Because of these inherent limitations, internal control over financial reporting might not prevent or detect all misstatements or fraud. If we cannot maintain and execute adequate internal control over financial reporting or implement required new or improved controls that provide reasonable assurance of the reliability of the financial reporting and preparation of our financial statements for external use, we could suffer harm to our reputation, incur incremental compliance costs, fail to meet our public reporting requirements on a timely basis, be unable to properly report on our business and our results of operations, or be required to restate our financial statements, and our results of operations, our share price and our ability to obtain new business could be materially adversely affected.
Changes to accounting standards or in the estimates and assumptions we make in connection with the preparation of our consolidated financial statements could adversely affect our financial results.
Our financial statements have been prepared in accordance with U.S. generally accepted accounting principles. It is possible that changes in accounting standards could have a material adverse effect on our results of operations and financial position. The application of generally accepted accounting principles requires us to make estimates and assumptions about certain items and future events that affect our reported financial condition, and our accompanying disclosure with respect to, among other things, revenue recognition and income taxes. Our most critical accounting estimates are described in Management’s Discussion and Analysis of Financial Condition and Results of Operations under “Critical Accounting Policies and Estimates.” We base our estimates on historical experience, contractual commitments and on various other assumptions that we believe to be reasonable under the circumstances and at the time they are made. These estimates and assumptions involve the use of judgment and are subject to significant uncertainties, some of which are beyond our control. If our estimates, or the assumptions underlying such estimates, are not correct, actual results may differ materially from our estimates, and we may need to, among other things, adjust revenues or accrue additional costs that could adversely affect our results of operations.
Many of our contracts include fees subject to the attainment of targets or specific service levels. This could increase the variability of our revenues and impact our margins.
Many of our contracts include clauses that tie our compensation to the achievement of agreed-upon performance standards or milestones. If we fail to satisfy these measures, it could significantly reduce or eliminate our fees under the contracts, increase the cost to us of meeting performance standards or milestones, delay expected payments or subject us to potential damage claims under the contract terms. Clients also often have the right to terminate a contract and pursue damage claims under the contract for serious or repeated failure to meet these service commitments. We also have a number of contracts in which a portion of our compensation depends on performance measures such as cost-savings, revenue enhancement, benefits produced, business goals attained and adherence to schedule. These goals can be complex and may depend on our clients’ actual levels of business activity or may be based on assumptions that are later determined not to be achievable or accurate. These provisions could increase the variability in revenues and margins earned on those contracts.
We might be unable to access additional capital on favorable terms or at all. If we raise equity capital, it may dilute our shareholders’ ownership interest in us.
We might choose to raise additional funds through public or private debt or equity financings in order to:
take advantage of opportunities, including more rapid expansion;
acquire other businesses or assets;
repurchase shares from our shareholders;
develop new services and solutions; or
respond to competitive pressures.
Any additional capital raised through the sale of equity could dilute shareholders’ ownership percentage in us. Furthermore, any additional financing we need might not be available on terms favorable to us, or at all.
We are incorporated in Ireland and a significant portion of our assets is located outside the United States. As a result, it might not be possible for shareholders to enforce civil liability provisions of the federal or state

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securities laws of the United States. We may also be subject to criticism and negative publicity related to our incorporation in Ireland.
We are organized under the laws of Ireland, and a significant portion of our assets is located outside the United States. A shareholder who obtains a court judgment based on the civil liability provisions of U.S. federal or state securities laws may be unable to enforce the judgment against us in Ireland or in countries other than the United States where we have assets. In addition, there is some doubt as to whether the courts of Ireland and other countries would recognize or enforce judgments of U.S. courts obtained against us or our directors or officers based on the civil liabilitiesliability provisions of the federal or state securities laws of the United States or would hear actions against us or those persons based on those laws. We have been advised that
Although the United States and Ireland do not currently have a treaty providing for the reciprocal recognition and enforcement of judgments in civil and commercial matters. The laws of Ireland do, however, as a general rule, provide that the judgments of the courts of the United States have the same validity in Ireland as if rendered by Irish Courts. Certain important requirements must be satisfied beforematters, the Irish Courts will recognize a U.S. judgment. Thejudgment if the following important requirements are satisfied:
the originating court must have beenis a court of competent jurisdiction, jurisdiction;
the judgment must beis final and conclusiveconclusive; and
the judgment maywas not be recognized if it was obtained by fraud orand its recognition would beis not contrary to Irish public policy.
Any judgment obtained in contravention of the rules of natural justice or that is irreconcilable with an earlier foreign judgment would not be enforced in Ireland. Similarly, judgments might not be enforceable in countries other than the United States where we have assets.
Some companies that conduct substantial business in the United States but which have a parent domiciled in certain other jurisdictions have been criticized as improperly avoiding U.S. taxes or creating an unfair competitive advantage over other U.S. companies. Accenture never conducted business under a U.S. parent company and pays U.S. taxes on all of its U.S. operations. Nonetheless, we could be subject to criticism in connection with our incorporation in Ireland.

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Irish law differs from the laws in effect in the United States and might afford less protection to shareholders.
Our shareholders could have more difficulty protecting their interests than would shareholders of a corporation incorporated in a jurisdiction of the United States. As an Irish company, we are governed by the Companies Act. The Companies Act differs in some significant, and possibly material, respects from laws applicable to U.S. corporations and shareholders under various state corporation laws, including the provisions relating to interested directors, mergers and acquisitions, takeovers, shareholder lawsuits and indemnification of directors.
Under Irish law, the duties of directors and officers of a company are generally owed to the company only. Shareholders of Irish companies do not generally have rights to take action against directors or officers of the company under Irish law, and may only do so in limited circumstances. Directors of an Irish company must, in exercising their powers and performing their duties, act with due care and skill, honestly and in good faith with a view to the best interests of the company. Directors have a duty not to put themselves in a position in which their duties to the company and their personal interests might conflict and also are under a duty to disclose any personal interest in any contract or arrangement with the company or any of its subsidiaries. If a director or officer of an Irish company is found to have breached his duties to that company, he could be held personally liable to the company in respect of that breach of duty.
Under Irish law, we must have authority from our shareholders to issue any shares, including shares that are part of the company’s authorized but unissued share capital. In addition, unless otherwise authorized by its shareholders, when an Irish company issues shares for cash to new shareholders, it is required first to offer those shares on the same or more favorable terms to existing shareholders on a pro-rata basis. If we are unable to obtain these authorizations from our shareholders, or are otherwise limited by the terms of our authorizations, our ability to issue shares under our equity compensation plans and, if applicable, to facilitate funding acquisitions or otherwise raise capital could be adversely affected.

ITEM 1B.    UNRESOLVED STAFF COMMENTS
None.
ITEM 2.    PROPERTIES
We have major offices in the world’s leading business centers, including Boston, Chicago, New York, San Francisco, Dublin, Frankfurt, London, Madrid, Milan, Paris, Rome, Bangalore, Beijing, Manila, Mumbai, Sao Paolo, Shanghai, Singapore, Sydney and Tokyo, among others. In total, we have offices and operations in more than 200 cities in 5351 countries around the world. We do not own any material real property. Substantially all of our office space is

21



leased under long-term leases with varying expiration dates. We believe that our facilities are adequate to meet our needs in the near future.
ITEM 3.    LEGAL PROCEEDINGS
The information set forth under “Legal Contingencies” in Note 1516 (Commitments and Contingencies) to our Consolidated Financial Statements under Part II, Item 8, “Financial Statements and Supplementary Data,” is incorporated herein by reference.
ITEM 4.    MINE SAFETY DISCLOSURES
Not applicable.
INFORMATION ABOUT OUR EXECUTIVE OFFICERS OF THE REGISTRANT
Our executive officers and persons chosen to become executive officers as of the date hereof are as follows:
Omar Abbosh, 53, became our group chief executive—Communications, Media & Technology operating group in September 2018. From March 2015 to September 2018, he served as our chief strategy officer. Prior to assuming that role, Mr. Abbosh served in several management positions, including senior managing director—Growth & Strategy for the Resources operating group and managing director of the Resources business in the United Kingdom and Ireland. Mr. Abbosh has been with Accenture for 30 years.
Gianfranco Casati, 58,60, became our group chief executive—Growth Markets in January 2014. From September 2006 to January 2014, he served as our group chief executive—Products operating group. From April 2002 to September 2006, Mr. Casati was managing director of the Products operating group’s Europe operating unit. He also served as Accenture’sour country managing director for Italy and as chairman of our geographic council in its IGEM (Italy, Greece, emerging markets) region, supervising Accentureour offices in Italy, Greece and several Eastern European countries. Mr. Casati has been with Accenture for 3335 years.
Richard P. Clark, 56,58, became our chief accounting officer in September 2013 and has served as our corporate controller since September 2010. Prior to that, Mr. Clark served as our senior managing director of investor relations from September 2006 to September 2010. Previously he served as our finance director—Communications, Media &

22



Technology operating group from July 2001 to September 2006 and as our finance director—Resources operating group from 1998 to July 2001. Mr. Clark has been with Accenture for 3436 years.
Johan (Jo) G. Deblaere, 55,57, became our chief operating officer in September 2009 and has also served as our chief executive—Europe since January 2014. From September 2006 to September 2009, Mr. Deblaere served as our chief operating officer—Outsourcing. Prior to that, from September 2005 to September 2006, he led our global network of business process outsourcing delivery centers. From September 2000 to September 2005, he had overall responsibility for work with public-sector clients in Western Europe. Mr. Deblaere has been with Accenture for 3234 years.
Chad T. JerdeeSimon Eaves, 50,52, became our general counsel andgroup chief compliance officerexecutive—Products operating group in June 2015. From August 2010 to June 2015, Mr. JerdeeOctober 2019. He served as deputy general counsel—senior managing director—Products, Growth & Strategy from October 2017 to October 2019 and as senior managing director—Products, Global Sales & Delivery.from February 2017 to October 2019. Previously, he servedheld various leadership positions in client service and consulting within our Products operating group, both in the United Kingdom and globally, including serving as legalthe global lead for the outsourcing sales legal teamCustomer & Channels consulting practice from August 2015 to February 2017 and prior to that as well asthe global lead for Accenture’s growth platforms.the Products United Kingdom & Ireland client service group. Mr. JerdeeEaves has been with Accenture for 2021 years.
James O. Etheredge, 56, became our chief executive—North America in September 2019. From December 2016 to September 2019, Mr. Etheredge served as  senior managing director—US Southeast, responsible for our business in 10 states, including the key markets of Atlanta, Charlotte and Washington, D.C. Previously, he was senior managing director for our Products operating group in North America from 2011 until December 2016. Mr. Etheredge has been with Accenture for 34 years.
Daniel T. London, 53,55, became our group chief executive—Health & Public Service operating group in June 2014. From 2009 to June 2014, Mr. London was senior managing director for Health & Public Service in North America. Previously, he served as managing director of Accenture’sour Finance & Performance Management global service line. Mr. London has been with Accenture for 33 years.
KC McClure, 54, became our chief financial officer in January 2019. From June 2018 to January 2019, she served as managing director—Finance Operations, where she led our finance operations across the entirety of our businesses. From December 2016 to May 2018, she was the finance director for our Communications, Media & Technology operating group. Prior to assuming that role, she served as our head of investor relations from September

22



2010 to November 2016, and from March 2002 to August 2010, she served as the finance director for our Health & Public Service operating group. Ms. McClure has been with Accenture for 31 years.
Richard A. LumbDomingo Mirón, 56,54, became our group chief executive—Financial Services operating group in December 2010.September 2019. From June 2006March 2016 to December 2010,September 2019, Mr. LumbMirón was group operating officer for our Financial Services operating group. Previously, he led our Financial Services operating groupbusiness in Spain, Portugal and Israel from 2014 to March 2016 and, from 2011 to 2014, he was our senior managing director—Financial Services, Growth & Strategy. From 2009 to 2011, he led our Banking business in Europe, Africa the Middle East and Latin America. He also served as our managing director of business and market development—Financial Services operating group from September 2005 to June 2006. Mr. LumbMirón has been with Accenture for 3230 years.
Pierre Nanterme, 58, became chairman of the Board of Directors in February 2013 and has served as our chief executive officer since January 2011. Mr. Nanterme was our group chief executive—Financial Services operating group from September 2007 to December 2010. Prior to assuming this role, Mr. Nanterme held various leadership roles throughout the Company, including serving as our chief leadership officer from May 2006 through September 2007 and our country managing director for France from November 2005 to September 2007. Mr. Nanterme has been a director since October 2010 and has been with Accenture for 34 years. In addition to serving on Accenture plc’s board of directors, Mr. Nanterme serves on the board of its subsidiary Accenture Holdings plc.
Jean-Marc Ollagnier, 55,57, became our group chief executive—Resources operating group in March 2011. From September 2006 to March 2011, Mr. Ollagnier led our Resources operating group in Europe, Latin America, the Middle East and Africa. Previously, he served as our global managing director—Financial Services Solutions group and as our geographic unit managing director—Gallia. Mr. Ollagnier has been with Accenture for 3133 years.
David P. Rowland, 56,58, became executive chairman of the Board of Directors in September 2019. From January 2019 to September 2019, he served as our interim chief executive officer. Mr. Rowland was our chief financial officer infrom July 2013.2013 to January 2019. From October 2006 to July 2013, he was our senior vice president—Finance. Previously, Mr. Rowland was our managing director—Finance Operations from July 2001 to October 2006. Prior to assuming that role, he served as our finance director—Communications, Media & Technology operating group and as our finance director—Products operating group. Mr. Rowland has been with Accenture for 34 years.
Robert E. Sell, 55, became our group chief executive—Communications, Media & Technology operating group36 years and has served as a director since January 2019. Prior to its merger with and into Accenture plc in March 2012. From September 2007 to March 2012,2018, Mr. Sell led our Communications, Media & Technology operating group in North America. Prior to assuming that role, heRowland also served in a varietyon the board of leadership roles throughout Accenture serving clients in a number of industries. Mr. Sell has been with Accenture for 33 years.Holdings plc.
Ellyn J. Shook, 54,56, became our chief leadership officer in December 2015 and has also served as our chief human resources officer since March 2014. From 2012 to March 2014, Ms. Shook was our senior managing director—Human Resources and head of Accenture’sour Human Resources Centers of Expertise. From 2004 to 2011, she served as the global human resources lead for career management, performance management, total rewards, employee engagement and mergers and acquisitions. Ms. Shook has been with Accenture for 2931 years.
Julie Spellman Sweet, 50,52, became our chief executive officer in September 2019. From June 2015 to September 2019, she served as our chief executive officer—North America in June 2015.America. From March 2010 to June 2015, she served as our general counsel, secretary and chief compliance officer. Prior to joining Accenture in 2010, Ms. Sweet was a partner for 10 years a partner in the Corporate department of the law firm of Cravath, Swaine & Moore LLP, which she joined as an associate in 1992. Ms. Sweet has been with Accenture for 7 years.9 years and has served as a director since September 2019.
Alexander M. van ’t NoordendeJoel Unruch, 54,41, became our groupgeneral counsel, secretary and chief executive—Products operating groupcompliance officer in January 2014. From March 2011 to January 2014, heSeptember 2019 and has served as our group chief executive—Management Consulting.corporate secretary since June 2015. Mr. van ’t Noordende wasUnruch joined Accenture in 2011 as our group chief executive—Resources operating group from September 2006 to March 2011.assistant general counsel and assistant secretary and also oversaw ventures & acquisitions and alliances & ecosystems practices for our legal group. Prior to assuming that role, he led our Resources operating groupjoining Accenture, Mr. Unruch was corporate counsel at Amazon.com and previously an associate in Southern Europe, Africa, the Middle East and Latin America, and served as managing partnercorporate department of the Resources operating group in France, Belgium and the Netherlands.

23



From 2001 until September 2006, he served as our country managing director for the Netherlands.law firm Cravath, Swaine & Moore LLP. Mr. van ’t NoordendeUnruch has been with Accenture for 308 years.



23



PART II


ITEM 5. MARKET FOR REGISTRANT’S COMMON EQUITY, RELATED SHAREHOLDER MATTERS AND ISSUER PURCHASES OF EQUITY SECURITIES
Price Range of Accenture plc Class A Ordinary Shares
Accenture plc Class A ordinary shares are traded on the New York Stock Exchange under the symbol “ACN.” The New York Stock Exchange is the principal United States market for these shares.
The following table sets forth, on a per share basis for the periods indicated, the high and low sale prices for Accenture plc Class A ordinary shares as reported by the New York Stock Exchange.
 Price Range
 High Low
Fiscal 2016   
First Quarter$109.86
 $91.68
Second Quarter$109.65
 $91.40
Third Quarter$119.72
 $101.00
Fourth Quarter$120.78
 $108.66
Fiscal 2017   
First Quarter$124.96
 $108.83
Second Quarter$125.72
 $112.31
Third Quarter$126.53
 $114.82
Fourth Quarter$130.92
 $119.10
Fiscal 2018   
First Quarter (through October 12, 2017)$139.65
 $129.10

The closing sale price of an Accenture plc Class A ordinary share as reported by the New York Stock Exchange consolidated tape as of October 12, 2017 was $139.20. As of October 12, 2017,9, 2019, there were 286318 holders of record of Accenture plc Class A ordinary shares.
There is no trading market for Accenture plc Class X ordinary shares. As of October 12, 2017,9, 2019, there were 58316 holders of record of Accenture plc Class X ordinary shares.
To ensure that members of Accenture Leadership continueDividends
For information about our dividend activity during fiscal 2019, see Note 14 (Material Transactions Affecting Shareholders’ Equity) to maintain equity ownership levelsour Consolidated Financial Statements under Item 8, “Financial Statements and Supplementary Data.”
On September 27, 2018, we announced that we consider meaningful, we require current memberswere changing the frequency of Accenture Leadership to comply with the Accenture Equity Ownership Requirement Policy. This policy requires members of Accenture Leadership to own Accenture equity valued at a multiple (ranging from 1/2 to 6) of their base compensation determined by their position level.
Dividend Policy
On November 13, 2015, May 13, 2016, November 15, 2016 and May 15, 2017, Accenture plc paid a semi-annualany cash dividend of $1.10, $1.10, $1.21 and $1.21 per share, respectively, on our Class A ordinary shares, and Accenture Holdings plc paid apayments to shareholders during fiscal 2020 from semi-annual cash dividend of $1.10, $1.10, $1.21 and $1.21 per share, respectively, on its ordinary shares.
Future dividends on Accenture plc Class A ordinary shares and Accenture Holdings plc ordinary shares, if any, and the timing of declaration of any such dividends, will be at the discretion ofto quarterly. On September 23, 2019, the Board of Directors of Accenture plc declared a quarterly cash dividend of $0.80 per share on our Class A ordinary shares for shareholders of record at the close of business on October 17, 2019 payable on November 15, 2019. For the remainder of fiscal 2020, we expect to declare additional quarterly dividends in December 2019 and will depend on, among other things, our resultsMarch and June 2020, to be paid in February, May and August 2020, subject to the approval of operations, cash requirements and surplus, financial condition, contractual restrictions and other factors that the Board of Directors of Accenture plc may deem relevant, as well as our ability to pay dividends in compliance with the Companies Act.Directors.
In certain circumstances, as an Irish tax resident company, we may be required to deduct Irish dividend withholding tax (“DWT”) (currently at the rate of 20%) from dividends paid to our shareholders. Shareholders resident in “relevant territories” (including countries that are European Union member states (other than Ireland), the United States and other countries with which Ireland has a tax treaty) may be exempted from Irish DWT. However, shareholders residing in other countries will generally be subject to Irish DWT.


24



Recent Sales of Unregistered Securities
None.

24



Purchases and Redemptions of Accenture plc Class A Ordinary Shares and Class X Ordinary Shares
The following table provides information relating to our purchases of Accenture plc Class A ordinary shares and redemptions of Accenture plc Class X ordinary shares during the fourth quarter of fiscal 2017.2019. For year-to-date information on all of our share purchases, redemptions and exchanges by the Company and further discussion of our share purchase activity, see “Management’s Discussion and Analysis of Financial Condition and Results of Operations—Liquidity and Capital Resources—Share Purchases and Redemptions.”
Period Total Number of
Shares
Purchased
 Average
Price Paid
per Share (1)
 Total Number of
Shares Purchased as
Part of Publicly
Announced Plans or
Programs (2)
 Approximate Dollar Value
of Shares that May Yet Be
Purchased Under the Plans or
Programs (3)
        (in millions of U.S. dollars)
June 1, 2017 — June 30, 2017        
Class A ordinary shares 1,358,995
 $125.06
 1,342,100
 $3,528
Class X ordinary shares 4,975
 $0.0000225
 
 
July 1, 2017 — July 31, 2017        
Class A ordinary shares 1,871,074
 $126.69
 1,422,111
 $3,337
Class X ordinary shares 103,285
 $0.0000225
 
 
August 1, 2017 — August 31, 2017        
Class A ordinary shares 1,729,773
 $129.14
 1,601,079
 $3,119
Class X ordinary shares 155,053
 $0.0000225
 
 
Total        
Class A ordinary shares (4) 4,959,842
 $127.10
 4,365,290
  
Class X ordinary shares (5) 263,313
 $0.0000225
 
  
Period Total Number of
Shares
Purchased
 Average
Price Paid
per Share (1)
 Total Number of
Shares Purchased as
Part of Publicly
Announced Plans or
Programs (2)
 Approximate Dollar Value
of Shares that May Yet Be
Purchased Under the Plans or
Programs (3)
        (in millions of U.S. dollars)
June 1, 2019 — June 30, 2019 801,659
 $183.18
 785,600
 $3,924
July 1, 2019 — July 31, 2019 462,629
 $194.65
 442,846
 $3,832
August 1, 2019 — August 31, 2019 850,036
 $193.23
 819,861
 $3,674
Total (4) 2,114,324
 $189.73
 2,048,307
 $
 _______________
(1)Average price paid per share reflects the total cash outlay for the period, divided by the number of shares acquired, including those acquired by purchase or redemption for cash and any acquired by means of employee forfeiture.
(2)Since August 2001, the Board of Directors of Accenture plc has authorized and periodically confirmed a publicly announced open-market share purchase program for acquiring Accenture plc Class A ordinary shares. During the fourth quarter of fiscal 2017,2019, we purchased 4,365,2902,048,307 Accenture plc Class A ordinary shares under this program for an aggregate price of $555$389 million. The open-market purchase program does not have an expiration date.
(3)As of August 31, 2017,2019, our aggregate available authorization for share purchases and redemptions was $3,119$3,674 million, which management has the discretion to use for either our publicly announced open-market share purchase program or our other share purchase programs. Since August 2001 and as of August 31, 2017,2019, the Board of Directors of Accenture plc has authorized an aggregate of $30,100 million$35.1 billion for share purchases and redemptions ofby Accenture plc Class A ordinary shares, Accenture Holdings plc ordinary shares orand Accenture Canada Holdings Inc. exchangeable shares.
(4)During the fourth quarter of fiscal 2017,2019, Accenture purchased 594,55266,017 Accenture plc Class A ordinary shares in transactions unrelated to publicly announced share plans or programs. These transactions consisted of acquisitions of Accenture plc Class A ordinary shares primarily via share withholding for payroll tax obligations due from employees and former employees in connection with the delivery of Accenture plc Class A ordinary shares under our various employee equity share plans. These purchases of shares in connection with employee share plans do not affect our aggregate available authorization for our publicly announced open-market share purchase and our other share purchase programs.
(5)Accenture plc Class X ordinary shares are redeemable at their par value of $0.0000225 per share.



25



Purchases and Redemptions of Accenture Holdings plc Ordinary Shares and Accenture Canada Holdings Inc. Exchangeable Shares
The following table provides additional information relating to our purchases and redemptions of Accenture Holdings plc ordinary shares and Accenture Canada Holdings Inc. exchangeable shares for cash during the fourth quarter of fiscal 2017. We believe that the following table and footnotes provide useful information regarding the share purchase and redemption activity of Accenture. Generally, purchases and redemptions of Accenture Holdings plc ordinary shares and Accenture Canada Holdings Inc. exchangeable shares for cash and employee forfeitures reduce shares outstanding for purposes of computing diluted earnings per share.
Period Total Number of
Shares
Purchased (1)
 Average
Price Paid
per Share (2)
 Total Number of
Shares Purchased as
Part of Publicly
Announced Plans or
Programs
 Approximate Dollar Value of
Shares that May Yet Be  Purchased
Under the Plans
or Programs (3)
Accenture Holdings plc        
June 1, 2017 — June 30, 2017 35,652
 $123.06
 
 
July 1, 2017 — July 31, 2017 86,970
 $126.34
 
 
August 1, 2017 — August 31, 2017 85,833
 $129.22
 
 
Total 208,455
 $126.96
 
 
Accenture Canada Holdings Inc.        
June 1, 2017 — June 30, 2017 
 $
 
 
July 1, 2017 — July 31, 2017 
 $
 
 
August 1, 2017 — August 31, 2017 
 $
 
 
Total 
 $
 
 
_______________ 
(1)During the fourth quarter of fiscal 2017, we acquired a total of 208,455 Accenture Holdings plc ordinary shares from current and former members of Accenture Leadership and their permitted transferees by means of purchase or redemption for cash, or employee forfeiture, as applicable. In addition, during the fourth quarter of fiscal 2017, we issued 131,605 Accenture plc Class A ordinary shares upon redemptions of an equivalent number of Accenture Holdings plc ordinary shares pursuant to a registration statement.
(2)Average price paid per share reflects the total cash outlay for the period, divided by the number of shares acquired, including those acquired by purchase or redemption for cash and any acquired by means of employee forfeiture.
(3)For a discussion of our aggregate available authorization for share purchases and redemptions through either our publicly announced open-market share purchase program or our other share purchase programs, see the “Approximate Dollar Value of Shares that May Yet Be Purchased Under the Plans or Programs” column of the “Purchases and Redemptions of Accenture plc Class A Ordinary Shares and Class X Ordinary Shares” table above and the applicable footnote.

26





ITEM 6.     SELECTED FINANCIAL DATA
The data for fiscal 2017, 20162019, 2018 and 20152017 and as of August 31, 20172019 and 20162018 are derived from the audited Consolidated Financial Statements and related Notes that are included elsewhere in this report. The data for fiscal 20142016 and 20132015 and as of August 31, 2015, 20142017, 2016 and 20132015 are derived from the audited Consolidated Financial Statements and related Notes that are not included in this report. The selected financial data should be read in conjunction with “Management’s Discussion and Analysis of Financial Condition and Results of Operations” and our Consolidated Financial Statements and related Notes included elsewhere in this report.
FiscalFiscal
2017 (1) 2016 (2) 2015 (3) 2014 2013 (4)2019 2018 (1) (2) 2017 (1) (3) 2016 (1) (4) 2015 (1) (5)
(in millions of U.S. dollars)(in millions of U.S. dollars)
Income Statement Data                  
Revenues before reimbursements (“Net revenues”)$34,850
 $32,883
 $31,048
 $30,002
 $28,563
Revenues36,765
 34,798
 32,914
 31,875
 30,394
$43,215
 $40,993
 $36,177
 $34,254
 $32,406
Operating income4,633
 4,810
 4,436
 4,301
 4,339
6,305
 5,899
 5,191
 4,846
 4,526
Net income3,635
 4,350
 3,274
 3,176
 3,555
4,846
 4,215
 3,635
 4,350
 3,274
Net income attributable to Accenture plc3,445
 4,112
 3,054
 2,941
 3,282
4,779
 4,060
 3,445
 4,112
 3,054
Earnings Per Class A Ordinary Share         
Basic$7.49
 $6.46
 $5.56
 $6.58
 $4.87
Diluted7.36
 6.34
 5.44
 6.45
 4.76
Dividends per ordinary share2.92
 2.66
 2.42
 2.20
 2.04
_______________ 
(1)
Effective September 1, 2018, we adopted FASB ASU No. 2014-09, Revenue from Contracts with Customers (Topic 606) and eliminated our net revenues presentation and FASB ASU No. 2017-07, Compensation-Retirement Benefits (Topic 715): Improving the Presentation of Net Periodic Pension Cost and Net Periodic Postretirement Benefit Cost. Prior period amounts have been revised to conform with the current period presentation.
(2)Includes the impact of a $510$258 million pre-tax, Pension settlement charge associated with tax law changes recorded during fiscal 2017.2018. See “Management’s Discussion and Analysis of Financial Condition and Results of Operations—Results of Operations for Fiscal 20172018 Compared to Fiscal 2016—Pension Settlement Charge.2017—Provision for Income Taxes.
(2)(3)Includes the impact of a $849$312 million, pre-tax, Gain on sale of businessespost-tax, pension settlement charge recorded during fiscal 2016.2017. See “Management’s Discussion and Analysis of Financial Condition and Results of Operations—Results of Operations for Fiscal 20172018 Compared to Fiscal 2016—Gain (loss) on Sale of Businesses.”
(3)Includes the impact of a $64 million, pre-tax, Pension settlement charge recorded during fiscal 2015. See “Management’s Discussion and Analysis of Financial Condition and Results of Operations—Results of Operations for Fiscal 2016 Compared to Fiscal 2015—2017—Pension Settlement Charge.”
(4)Includes the impact of $274a $745 million, in reorganization benefits and $243 million in U.S. federal tax benefitspost-tax, gain on sale of businesses recorded during fiscal 2013.2016.
(5)Includes the impact of a $39 million, post-tax, pension settlement charge recorded during fiscal 2015.
 Fiscal
 2017 2016 2015 2014 2013
Earnings Per Class A Ordinary Share         
Basic$5.56
 $6.58
 $4.87
 $4.64
 $5.08
Diluted5.44
 6.45
 4.76
 4.52
 4.93
Dividends per ordinary share2.42
 2.20
 2.04
 1.86
 1.62


August 31, 2017 August 31, 2016 August 31, 2015 August 31, 2014 August 31, 2013August 31, 2019 August 31, 2018 August 31, 2017 August 31, 2016 August 31, 2015
  
(in millions of U.S. dollars)(in millions of U.S. dollars)
Balance Sheet Data                  
Cash and cash equivalents$4,127
 $4,906
 $4,361
 $4,921
 $5,632
$6,127
 $5,061
 $4,127
 $4,906
 $4,361
Total assets22,690
 20,609
 18,203
 17,930
 16,867
29,790
 24,449
 22,690
 20,609
 18,203
Long-term debt, net of current portion22
 24
 26
 26
 26
16
 20
 22
 24
 26
Accenture plc shareholders’ equity8,949
 7,555
 6,134
 5,732
 4,960
14,409
 10,365
 8,949
 7,555
 6,134






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Table of Contents




ITEM 7. MANAGEMENT’S DISCUSSION AND ANALYSIS OF FINANCIAL CONDITION AND RESULTS OF OPERATIONS
The following discussion and analysis should be read in conjunction with our Consolidated Financial Statements and related Notes included elsewhere in this Annual Report on Form 10-K. This discussion and analysis also contains forward-looking statements and should also be read in conjunction with the disclosures and information contained in “Disclosure Regarding Forward-Looking Statements” and “Risk Factors” in this Annual Report on Form 10-K.
We use the terms “Accenture,” “we,” the “Company,” “our” and “us” in this report to refer to Accenture plc and its subsidiaries. All references to years, unless otherwise noted, refer to our fiscal year, which ends on August 31. For example, a reference to “fiscal 2017”2019 means the 12-month period that ended on August 31, 2017.2019. All references to quarters, unless otherwise noted, refer to the quarters of our fiscal year.
We use the term “in local currency” so that certain financial results may be viewed without the impact of foreign currency exchange rate fluctuations, thereby facilitating period-to-period comparisons of business performance. Financial results “in local currency” are calculated by restating current period activity into U.S. dollars using the comparable prior-year period’s foreign currency exchange rates. This approach is used for all results where the functional currency is not the U.S. dollar.
Overview
Revenues are driven by the ability of our executives to secure new contracts, to renew and extend existing contracts, and to deliver services and solutions that add value relevant to our clients’ current needs and challenges. The level of revenues we achieve is based on our ability to deliver market-leading services and solutions and to deploy skilled teams of professionals quickly and on a global basis.
Our results of operations are affected by economic conditions, including macroeconomic conditions and levels of business confidence. There continues to be significant volatility and economic and geopolitical uncertainty in many markets around the world, which may impact our business. We continue to monitor the impact of this volatility and uncertainty and seek to manage our costs in order to respond to changing conditions. There also continues to be volatility in foreign currency exchange rates. The majority of our net revenues are denominated in currencies other than the U.S. dollar, including the Euro, U.K. pound and the U.K. pound.Japanese yen. Unfavorable fluctuations in foreign currency exchange rates have had and could have in the future a material effect on our financial results.
RevenuesEffective September 1, 2018, we adopted Financial Accounting Standards Board (“FASB”) Accounting Standards Update (“ASU”) No. 2014-09, Revenue from Contracts with Customers (Topic 606). In connection with the adoption, we present total revenues and no longer report revenues before reimbursements (“net revenues”)(net revenues). This change has no impact on operating income but does affect ratios calculated as a percentage of revenue, such as operating margin. Prior period results have been revised to reflect the fiscal 2019 presentation. For additional information, see Note 1 (Summary of Significant Accounting Policies) to our Consolidated Financial Statements under Item 8, “Financial Statements and Supplementary Data.”
Summary of Results
Revenues for fiscal 20172019 increased 6%5% in U.S. dollars and 7%8.5% in local currency compared to fiscal 2016.2018. Demand for our services and solutions continued to be strong, resulting in growth across mostall areas of our business. During fiscal 2017,2019, revenue growth in local currency was very strong in Products andResources, strong in Financial Services, while there was solid growth in Communications, Media & Technology, Products, and modest growth in Health & Public Service and Resources.modest in Financial Services. We experienced local currency revenue growth that was very strong growth in Growth Markets, and strong growth in Europe, while growth in North America moderated.and solid in Europe. Revenue growth in local currency was strong in both outsourcing and consulting during fiscal 2017.2019. While the business environment remained competitive, we experienced pricing was relatively stable.improvement in several areas of our business. We use the term “pricing” to mean the contract profitability or margin on the work that we sell.
In our consulting business, net revenues for fiscal 20172019 increased 5% in U.S. dollars and 6%8% in local currency compared to fiscal 2016.2018. Consulting revenue growth in local currency in fiscal 20172019 was led by very strong growth in Products, as well asResources, strong growth in Financial ServicesHealth & Public Service, Products and Communications, Media & Technology and modest growth in Communications, Media & Technology, while Health & Public Service and Resources had slight declines.Financial Services. Our consulting revenue growth continues to be driven by strong demand for digital-, cloud- and security-related services and assisting clients with the adoption of new technologies. In addition, clients continue to be focused on initiatives designed to deliver cost savings and operational efficiency, as well as projects to integrate their global operations and grow and transform their businesses.
In our outsourcing business, net revenues for fiscal 20172019 increased 7%6% in U.S. dollars and 8%9% in local currency compared to fiscal 2016.2018. Outsourcing revenue growth in local currency in fiscal 20172019 was led by very strong growth in Resources, Communications, Media & Technology and Products, as well as strong solid growth in Financial Services and modest

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growth in Health & Public Service, Communications, Media & Technology and Financial Services and solid growth in Resources.Service. We continue to experience growing demand to assist clients with cloud enablement and the operation and maintenance of digital-related services.services and cloud enablement. In addition, clients continue to be focused on transforming their operations to improve effectiveness and cost efficiency.
As we are a global company, our revenues are denominated in multiple currencies and may be significantly affected by currency exchange rate fluctuations. If the U.S. dollar weakens against other currencies, resulting in favorable currency translation, our revenues, revenue growth and results of operations in U.S. dollars may be higher. If the U.S. dollar strengthens against other currencies, resulting in unfavorable currency translation, our revenues, revenue growth and results of operations in U.S. dollars may be lower. If the U.S. dollar weakens against other currencies, resulting in favorable currency translation, our revenues, revenue growth and results of operations in U.S. dollars may be higher. Compared to fiscal 2016, theThe U.S. dollar strengthened against various currencies during fiscal 2017,2019, resulting in unfavorable currency translation and U.S. dollar revenue

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growth that was approximately 1%3% lower than our revenue growth in local currency for the year. However, when compared to the three months ended August 31, 2016, the U.S. dollar weakened against various currencies resulting in minimal currency translation impact during the fourth quarter of fiscal 2017. Assuming that exchange rates stay within recent ranges, we estimate that our full fiscal 20182020 revenue growth in U.S. dollars will be approximately 3% higher1% lower in U.S. dollars than our revenue growth in local currency.
The primary categories of operating expenses include Cost of services, Sales and marketing and General and administrative costs. Cost of services is primarily driven by the cost of client-service personnel, which consists mainly of compensation, subcontractor and other personnel costs, and non-payroll costs on outsourcing contracts. Cost of services includes a variety of activities such as: contract delivery; recruiting and training; software development; and integration of acquisitions. Sales and marketing costs are driven primarily by: compensation costs for business development activities; marketing- and advertising-related activities; and certain acquisition-related costs. General and administrative costs primarily include costs for non-client-facing personnel, information systems, office space and certain acquisition-related costs.
Utilization for fiscal 20172019 was 91%, flatconsistent with fiscal 2016.2018. We continue to hire to meet current and projected future demand. We proactively plan and manage the size and composition of our workforce and take actions as needed to address changes in the anticipated demand for our services and solutions, given that compensation costs are the most significant portion of our operating expenses. Based on current and projected future demand, we have increased our headcount, the majority of which serve our clients, to approximately 425,000492,000 as of August 31, 2017,2019, compared to approximately 384,000459,000 as of August 31, 2016.2018. The year-over-year increase in our headcount reflects an overall increase in demand for our services and solutions, as well as headcount added in connection with acquisitions. Attrition, excluding involuntary terminations, for fiscal 20172019 was 14%17%, flat withup from 15% in fiscal 2016.2018. We evaluate voluntary attrition, adjust levels of new hiring and use involuntary terminations as means to keep our supply of skills and resources in balance with changes in client demand. In addition, we adjust compensation in certain skill sets and geographies in order to attract and retain appropriate numbers of qualified employees. For the majority of our personnel, compensation increases become effective December 1st of each fiscal year. We strive to adjust pricing and/or the mix of resources to reduce the impact of compensation increases on our gross margin. Our ability to grow our revenues and maintain or increase our margin could be adversely affected if we are unable to: keep our supply of skills and resources in balance with changes in the types or amounts of services and solutions clients are demanding; recover increases in compensation; deploy our employees globally on a timely basis; manage attrition; and/or effectively assimilate and utilize new employees.
Gross margin (Net revenues less CostEffective September 1, 2018, we adopted ASU No. 2017-07, Compensation—Retirement Benefits (Topic 715), which required us to reclassify certain components of services before reimbursablepension costs from operating expenses as a percentage of net revenues) forto non-operating expenses. Prior period results have been revised to reflect the fiscal 2017 was 31.7%, compared with 31.3% for fiscal 2016. The increase in gross margin for fiscal 2017 was principally due to lower labor costs as a percentage of net revenues compared to the same period in fiscal 2016.
Sales and marketing and General and administrative costs as a percentage of net revenues were 16.9% for fiscal 2017, compared with 16.6% for fiscal 2016. We continuously monitor these costs and implement cost-management actions, as appropriate. For fiscal 2017 compared to fiscal 2016, Sales and marketing costs as a percentage of net revenues decreased 10 basis points, and General and administrative costs as a percentage of net revenues increased 40 basis points, principally due to higher technology and facilities costs, as well as higher acquisition-related costs.
During fiscal 2017, we recorded a $510 million pension settlement charge and related $198 million reduction in taxes for the U.S. pension plan termination.2019 presentation. For additional information, see Note 10 (Retirement and Profit Sharing Plans)1 (Summary of Significant Accounting Policies) to our Consolidated Financial Statements under Item 8, “Financial Statements and Supplementary Data.”
Gross margin (Revenues less Cost of services as a percentage of Revenues) for fiscal 2019 was 30.8%, compared with 30.5% for fiscal 2018. The increase in gross margin for fiscal 2019 was primarily due to lower non-payroll and labor costs as a percentage of revenues compared to fiscal 2018.
Sales and marketing and General and administrative costs as a percentage of revenues were 16.2% for fiscal 2019, compared with 16.1% for fiscal 2018. For fiscal 2019 compared to fiscal 2018, Sales and marketing costs as a percentage of revenues increased 10 basis points and General and administrative costs as a percentage of revenues were flat. We continuously monitor these costs and implement cost-management actions, as appropriate.
Operating margin (Operating income as a percentage of Net revenues) for fiscal 20172019 was 13.3%14.6%, compared with 14.6%14.4% for fiscal 2016. The pension settlement charge decreased operating margin by 150 basis points for fiscal 2017. Excluding the effect of the pension settlement charge, operating margin for fiscal 2017 would have been 14.8%.2018.
During fiscal 2016,Effective September 1, 2018, we adopted ASU No. 2016-16, Income Taxes (Topic 740). Upon adoption, we recorded a $548 million gain on saledeferred tax assets of business$2.1 billion, and $56 million in taxes related to the divestiture of our Navitaire business,we will recognize incremental income tax expense going forward as well as a $301 million gain on sale of business and $48 million in taxes related to the partial divestiture of our Duck Creek business.these deferred tax assets are utilized. For additional information, see Note 5 (Business Combinations and Divestitures)1 (Summary of Significant Accounting Policies) to our Consolidated Financial Statements under Item 8, “Financial Statements and Supplementary Data.”

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The effective tax rate for fiscal 20172019 was 21.3%22.5%, compared with 22.4%27.4% for fiscal 2016.2018. During fiscal 2018, we recorded a $258 million charge associated with tax law changes. Absent the pension settlementthis charge, and related taxes described above, our effective tax rate for fiscal 20172018 would have been 23.0%. Absent the gain on sale of our Navitaire and Duck Creek businesses and related taxes described above, our effective tax rate for fiscal 2016 would have been 24.2%. For additional information, see Note 910 (Income Taxes) to our Consolidated Financial Statements under Item 8, “Financial Statements and Supplementary Data.”

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Diluted earnings per share were $5.44$7.36 for fiscal 2019, compared with $6.34 for fiscal 2017, compared with $6.45 for fiscal 2016.2018. The pension settlement charge, netimpact of taxes,tax law changes decreased diluted earnings per share by $0.47$0.40 in fiscal 2017. The gain on sale2018. Excluding the impact of businesses, net of taxes, increased diluted earnings per share by $1.11 in fiscal 2016. Excluding these impacts,changes, diluted earnings per share would have been $5.91 and $5.34$6.74 for fiscal 2017 and 2016, respectively.2018.
We have presented operating income, operating margin,our effective tax rate and diluted earnings per share excluding the impacts of the tax law changes in fiscal 2017 pension settlement charge and the fiscal 2016 gain on sale of businesses,2018, as we believe doing so facilitates understanding as to both the impactsimpact of these itemschanges and our operatingfinancial performance in comparison to the prior period.when comparing these periods.
Our operating income and diluted earnings per share are affected by currency exchange rate fluctuations on revenues and costs. Most of our costs are incurred in the same currency as the related net revenues. Where practical, we seek to manage foreign currency exposure for costs not incurred in the same currency as the related net revenues, such as the costs associated with our global delivery model, by using currency protection provisions in our customer contracts and through our hedging programs. We seek to manage our costs, taking into consideration the residual positive and negative effects of changes in foreign exchange rates on those costs. For more information on our hedging programs, see Note 7 (Derivative Financial8 (Financial Instruments) to our Consolidated Financial Statements under Item 8, “Financial Statements and Supplementary Data.”
Bookings and Backlog
New bookings for fiscal 20172019 were $37.4$45.5 billion, with consulting bookings of $19.8$24.7 billion and outsourcing bookings of $17.6$20.8 billion.
We provide information regarding our new bookings, which include new contracts, including those acquired through acquisitions, as well as renewals, extensions and changes to existing contracts, because we believe doing so provides useful trend information regarding changes in the volume of our new business over time. New bookings can vary significantly quarter to quarter depending in part on the timing of the signing of a small number of large outsourcing contracts. The types of services and solutions clients are demanding and the pace and level of their spending may impact the conversion of new bookings to revenues. For example, outsourcing bookings, which are typically for multi-year contracts, generally convert to revenue over a longer period of time compared to consulting bookings. Information regarding our new bookings is not comparable to, nor should it be substituted for, an analysis of our revenues over time. New bookings involve estimates and judgments. There are no third-party standards or requirements governing the calculation of bookings. We do not update our new bookings for material subsequent terminations or reductions related to bookings originally recorded in prior fiscal years. New bookings are recorded using then-existing foreign currency exchange rates and are not subsequently adjusted for foreign currency exchange rate fluctuations.
The majority of our contracts are terminable by the client on short notice with little or no termination penalties, and some without notice. Accordingly, we do not believe it is appropriate to characterize bookings attributable toUnder Topic 606, only the non-cancelable portion of these contracts as backlog. Normally, ifis included in our performance obligations. Accordingly, a client terminates a project, the client remains obligated to pay for commitmentssignificant portion of what we have made to third partiesconsider contract bookings is not included in connection with the project, services performed and reimbursable expenses incurred by us through the date of termination.our remaining performance obligations.





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Critical Accounting Policies and Estimates
The preparation of our Consolidated Financial Statements in conformity with U.S. generally accepted accounting principles requires us to make estimates and assumptions that affect the reported amounts of assets and liabilities and disclosure of contingent assets and liabilities at the date of the Consolidated Financial Statements and the reported amounts of revenues and expenses. We continually evaluate our estimates, judgments and assumptions based on available information and experience. Because the use of estimates is inherent in the financial reporting process, actual results could differ from those estimates. Certain of our accounting policies require higher degrees of judgment than others in their application. These include certain aspects of accounting for revenue recognition and income taxes.
Revenue Recognition
Our contracts have different terms based onDetermining the scope, deliverablesmethod and complexityamount of the engagement, the terms of which frequently requirerevenue to recognize requires us to make judgments and estimates. Specifically, complex arrangements with nonstandard terms and conditions may require contract interpretation to determine the appropriate accounting, including whether promised goods and services specified in an arrangement are distinct performance obligations and should be accounted for separately. Other judgments include determining whether performance obligations are satisfied over-time or at a point-in-time and the selection of the method to measure progress towards completion.
We measure progress towards completion for technology integration consulting services using costs incurred to date relative to total estimated costs at completion. Revenues, including estimated fees, are recorded proportionally as costs are incurred. The amount of revenue recognized for these contracts in a period is dependent on our ability to estimate total contract costs. We continually evaluate our estimates in recognizing revenues. We have manyof total contract costs based on available information and experience.
Additionally, the nature of our contracts gives rise to several types of contracts,variable consideration, including time-and-materials contracts, fixed-price contracts and contracts with features of both of these contract types. In addition, someincentive fees. Many contracts include incentives or penalties related to costs incurred, benefits produced or adherence to schedules that may increase the variability in revenues and margins earned on such contracts. We conduct rigorous reviews prior to signing such contracts to evaluate whether these incentives are reasonably achievable.
We recognize revenues from technology integration consulting contracts using the percentage-of-completion method of accounting, which involves calculating the percentage of services provided during the reporting period compared with the total estimated services to be provided Our estimates are monitored over the durationlives of the contract. Ourour contracts for technology integration consulting services generally span six months to two years. Estimated revenues used in applying the percentage-of-completion method include estimated incentives for which achievement of defined goals is deemed probable. This method is followed where reasonably dependable estimates of revenues and costs can be made. Estimates of total contract revenues and costs are continuously monitored during the term of the contract, and recorded revenues and estimated costs are subject to revision as the contract progresses. Such revisions may result in increases or decreases to revenues and income and are reflected inbased on an assessment of our anticipated performance, historical experience and other information available at the time.
For additional information, see Note 2 (Revenues) to our Consolidated Financial Statements inunder Item 8, “Financial Statements and Supplementary Data.”
Income Taxes
On December 22, 2017, the periods inU.S. enacted the Tax Cuts and Jobs Act (the “Tax Act”), which they are first identified. If our estimates indicate that a contract loss will occur, a loss provision is recorded insignificantly changed U.S. tax law. The Tax Act lowered the period in which the loss first becomes probable and reasonably estimable. Contract losses are determinedU.S. statutory federal income tax rate from 35% to be the amount by which the estimated total direct and indirect costs of the contract exceed the estimated total revenues that will be generated by the contract and are included in Cost of services and classified in Other accrued liabilities.
Revenues from contracts for non-technology integration consulting services with fees based on time and materials or cost-plus are recognized as the services are performed and amounts are earned. We consider amounts to be earned once evidence of an arrangement has been obtained, services are delivered, fees are fixed or determinable, and collectibility is reasonably assured. In such contracts, our efforts, measured by time incurred, typically are provided in less than a year and represent the contractual milestones or output measure, which is the contractual earnings pattern. For non-technology integration consulting contracts with fixed fees, we recognize revenues as amounts become billable in accordance with contract terms, provided the billable amounts are not contingent, are consistent with the services delivered and are earned. Contingent or incentive revenues relating to non-technology integration consulting contracts are recognized when the contingency is satisfied and we conclude the amounts are earned.
Outsourcing contracts typically span several years and involve complex delivery, often through multiple workforces in different countries. In a number of these arrangements, we hire client employees and become responsible for certain client obligations. Revenues are recognized on outsourcing contracts as amounts become billable in accordance with contract terms, unless the amounts are billed in advance of performance of services, in which case revenues are recognized when the services are performed and amounts are earned. Revenues from time-and-materials or cost-plus contracts are recognized as the services are performed. In such contracts, our effort, measured by time incurred, represents the contractual milestones or output measure, which is the contractual earnings pattern. Revenues from unit-priced contracts are recognized as transactions are processed based on objective measures of output. Revenues from fixed-price contracts are recognized on a straight-line basis, unless revenues are earned and obligations are fulfilled21%, effective January 1, 2018, resulting in a different pattern. Outsourcing contracts can also include incentive paymentsblended U.S. statutory federal income tax rate of 25.7% for benefits deliveredour fiscal year ended August 31, 2018 and a U.S. statutory federal income tax rate of 21.0% for our fiscal year ended August 31, 2019. The Tax Act’s “base erosion and anti-abuse tax” provision, and regulations issued thereunder, adversely impact our effective tax rate by limiting our ability to clients. Revenues relating to such incentive payments are recorded when the contingency is satisfied and we conclude the amounts are earned. We continuously review and reassess our estimates of contract profitability. Circumstances that potentially affect profitability over the life of the contract include decreases in volumes of transactions or other inputs/outputs on which we are paid, failure to deliver agreed benefits, variances from planned internal/external costs to deliver our services and other factors affecting revenues and costs.deduct certain expenses.
Costs related to delivering outsourcing services are expensed as incurred, with the exception of certain transition costs related to the set-up of processes, personnel and systems, which are deferred during the transition period and expensed evenly over the period outsourcing services are provided. The deferred costs are specific internal costs or

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incremental external costs directly related to transition or set-up activities necessary to enable the outsourced services. Generally, deferred amounts are protected in the event of early termination of the contract and are monitored regularly for impairment. Impairment losses are recorded when projected remaining undiscounted operating cash flows of the related contract are not sufficient to recover the carrying amount of contract assets. Amounts billable to the client for transition or set-up activities are deferred and recognized as revenue evenly over the period outsourcing services are provided. Contract acquisition and origination costs are expensed as incurred.
We enter into contracts that may consist of multiple deliverables. These contracts may include any combination of technology integration consulting services, non-technology integration consulting services or outsourcing services described above. Revenues for contracts with multiple deliverables are allocated based on the lesser of the element’s relative selling price or the amount that is not contingent on future delivery of another deliverable. The selling price of each deliverable is determined by obtaining third party evidence of the selling price for the deliverable and is based on the price charged when largely similar services are sold on a standalone basis by the Company to similarly situated customers. If the amount of non-contingent revenues allocated to a deliverable accounted for under the percentage-of-completion method of accounting is less than the costs to deliver such services, then such costs are deferred and recognized in future periods when the revenues become non-contingent. Revenues are recognized in accordance with our accounting policies for the separate deliverables when the services have value on a stand-alone basis, selling price of the separate deliverables exists and, in arrangements that include a general right of refund relative to the completed deliverable, performance of the in-process deliverable is considered probable and substantially in our control. While determining fair value and identifying separate deliverables require judgment, generally fair value and the separate deliverables are readily identifiable as we also sell those deliverables unaccompanied by other deliverables.
Revenues recognized in excess of billings are recorded as Unbilled services. Billings in excess of revenues recognized are recorded as Deferred revenues until revenue recognition criteria are met. Client prepayments (even if nonrefundable) are deferred and recognized over future periods as services are delivered or performed.
Our consulting revenues are affected by the number of work days in a fiscal quarter, which in turn is affected by the level of vacation days and holidays. Consequently, since our first and third quarters typically have approximately 5-10% more work days than our second and fourth quarters, our consulting revenues are typically higher in our first and third quarters than in our second and fourth quarters.
Net revenues include the margin earned on computer hardware, software and related services resale contracts, as well as revenues from alliance agreements, neither of which is material to us. Reimbursements include billings for travel and other out-of-pocket expenses and third-party costs, such as the cost of hardware, software and related services resales. In addition, Reimbursements include allocations from gross billings to record an amount equivalent to reimbursable costs, where billings do not specifically identify reimbursable expenses. We report revenues net of any revenue-based taxes assessed by governmental authorities that are imposed on and concurrent with specific revenue-producing transactions.
Income Taxes
Determining the consolidated provision for income tax expense, income tax liabilities and deferred tax assets and liabilities involves judgment. Deferred tax assets and liabilities, measured using enacted tax rates, are recognized for the future tax consequences of temporary differences between the tax and financial statement bases of assets and liabilities. As a global company, we calculate and provide for income taxes in each of the tax jurisdictions in which we operate. This involves estimating current tax exposures in each jurisdiction as well as making judgments regarding the recoverability of deferred tax assets. Tax exposures can involve complex issues and may require an extended period to resolve. In assessing the realizability of deferred tax assets, we consider whether it is more likely than not that some portion or all of the deferred tax assets will not be realized and adjust the valuation allowances accordingly. Factors considered in making this determination include the period of expiration of the tax asset, planned use of the tax asset, tax planning strategies and historical and projected taxable income as well as tax liabilities for the tax jurisdiction in which the tax asset is located. Valuation allowances will be subject to change in each future reporting period as a result of changes in one or more of these factors. Changes in the geographic mix or estimated level of annual income before taxes can affect the overall effective tax rate.
We apply an estimated annual effective tax rate to our quarterly operating results to determine the interim provision for income tax expense. A change in judgment that impacts the measurement of a tax position taken in a prior year is recognized as a discrete item in the interim period in which the change occurs. In the event there is a significant unusual or infrequent item recognized in our quarterly operating results, the tax attributable to that item is recorded in the interim period in which it occurs.


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No taxes have been provided on undistributed foreign earnings that are planned to be indefinitely reinvested. If future events, including material changes in estimates of cash, working capital and long-term investment requirements, necessitate that these earnings be distributed, an additional provision for taxes may apply, which could materially affect our future effective tax rate. During fiscal 2015, the Company distributed substantially all of the earnings of its U.S. subsidiaries that were previously considered indefinitely reinvested and recorded a tax liability of $247 million for withholding taxes payable on this distribution. We currently do not foresee any event that would require us to distribute any remaining undistributedthese indefinitely reinvested earnings. For additional information, see Note 910 (Income Taxes) to our Consolidated Financial Statements under Item 8, “Financial Statements and Supplementary Data.”
As a matter of course, we are regularly audited by various taxing authorities, and sometimes these audits result in proposed assessments where the ultimate resolution may result in us owing additional taxes. We establish tax liabilities or reduce tax assets for uncertain tax positions when, despite our belief that our tax return positions are appropriate and supportable under local tax law, we believe we may not succeed in realizing the tax benefit of certain positions if challenged. In evaluating a tax position, we determine whether it is more likely than not that the position will be sustained upon examination, including resolution of any related appeals or litigation processes, based on the technical merits of the position. Our estimate of the ultimate tax liability contains assumptions based on past experiences, judgments about potential actions by taxing jurisdictions as well as judgments about the likely outcome of issues that have been raised by taxing jurisdictions. The tax position is measured at the largest amount of benefit that is greater than 50 percent likely of being realized upon settlement. We evaluate these uncertain tax positions each quarter and adjust the related tax liabilities or assets in light of changing facts and circumstances, such as the progress of a tax audit or the expiration of a statute of limitations. We believe the estimates and assumptions used to support our evaluation of uncertain tax positions are reasonable. However, final determinations of prior-year tax liabilities, either by settlement with tax authorities or expiration of statutes of limitations, could be materially different from estimates reflected in assets and liabilities and historical income tax provisions. The outcome of these final determinations could have a material effect on our income tax provision, net income, or cash flows in the period in which that determination is made. We believe our tax positions comply with applicable tax law and that we have adequately accounted for uncertain taxthese positions.
Revenues by Segment/Operating Group
Our five reportable operating segments are our operating groups, which are Communications, Media & Technology; Financial Services; Health & Public Service; Products; and Resources. Operating groups are managed on the basis of net revenues because our management believes net revenues are a better indicator of operating group performance than revenues. In addition to reporting net revenues by operating group, we also report net revenues by two types of work: consulting and outsourcing, which represent the services sold by our operating groups. Consulting net revenues, which include strategy, management and technology consulting and systems integration, reflect a finite, distinct project or set of projects with a defined outcome and typically a defined set of specific deliverables. Outsourcing net revenues typically reflect ongoing, repeatable services or capabilities provided to transition, run and/or manage operations of client systems or business functions.
From time to time, our operating groups work together to sell and implement certain contracts. The resulting revenues and costs from these contracts may be apportioned among the participating operating groups. Generally, operating expenses for each operating group have similar characteristics and are subject to the same factors, pressures and challenges. However, the economic environment and its effects on the industries served by our operating groups affect revenues and operating expenses within our operating groups to differing degrees. The mix between consulting and outsourcing is not uniform among our operating groups. Local currency fluctuations also tend to affect our operating groups differently, depending on the geographic concentrations and locations of their businesses.
While we provide discussion about our results of operations below, we cannot measure how much of our revenue growth in a particular period is attributable to changes in price or volume. Management does not track standard measures of unit or rate volume. Instead, our measures of volume and price are extremely complex, as each of our services contracts is unique, reflecting a customized mix of specific services that does not fit into standard comparability measurements. Revenue for our services is a function of the nature of each service to be provided, the skills required and the outcome sought, as well as estimated cost, risk, contract terms and other factors.


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Results of Operations for Fiscal 20172019 Compared to Fiscal 20162018
Net revenuesRevenues (by operating group, geographic region and type of work) and reimbursements were as follows:
Fiscal Percent
Increase
U.S.
Dollars
 Percent
Increase
Local
Currency
 Percent of Total
Net Revenues
for Fiscal
Fiscal Percent
Increase (Decrease)
U.S.
Dollars
 Percent
Increase
Local
Currency
 Percent of Total
Revenues
for Fiscal
2017 2016 2017 20162019 2018 (1) 2019 2018 (1)
(in millions of U.S. dollars)        (in millions of U.S. dollars)        
OPERATING GROUPS                      
Communications, Media & Technology$6,885
 $6,616
 4% 4% 20% 20%$8,757
 $8,230
 6 % 9% 20% 20%
Financial Services7,394
 7,031
 5
 7
 21
 21
8,494
 8,566
 (1) 3
 20
 21
Health & Public Service6,178
 5,987
 3
 3
 18
 18
7,161
 6,878
 4
 6
 17
 17
Products9,500
 8,395
 13
 14
 27
 26
12,005
 11,338
 6
 9
 28
 28
Resources4,847
 4,839
 
 1
 14
 15
6,772
 5,942
 14
 18
 16
 14
Other46
 15
 n/m
 n/m
 
 
26
 39
 n/m
 n/m
 
 
TOTAL NET REVENUES34,850
 32,883
 6% 7% 100% 100%
Reimbursements1,915
 1,915
 
      
TOTAL REVENUES$36,765
 $34,798
 6%      $43,215
 $40,993
 5 % 8.5% 100% 100%
GEOGRAPHIC REGIONS                      
North America$16,291
 $15,653
 4% 4% 47% 48%$19,986
 $18,460
 8 % 9% 46% 45%
Europe11,933
 11,448
 4
 8
 34
 35
14,681
 14,626
 
 5
 34
 36
Growth Markets6,626
 5,781
 15
 12
 19
 17
8,548
 7,906
 8
 14
 20
 19
TOTAL NET REVENUES$34,850
 $32,883
 6% 7% 100% 100%
TOTAL REVENUES$43,215
 $40,993
 5 % 8.5% 100% 100%
TYPE OF WORK                      
Consulting$18,754
 $17,868
 5% 6% 54% 54%$24,177
 $22,979
 5 % 8% 56% 56%
Outsourcing16,096
 15,015
 7
 8
 46
 46
19,038
 18,014
 6
 9
 44
 44
TOTAL NET REVENUES$34,850
 $32,883
 6% 7% 100% 100%
TOTAL REVENUES$43,215
 $40,993
 5 % 8.5% 100% 100%
_______________ 
n/m = not meaningful
Amounts in table may not total due to rounding.
(1)
Effective September 1, 2018, we adopted FASB ASU No. 2014-09, Revenue from Contracts with Customers (Topic 606) and eliminated our net revenues presentation. Prior period amounts have been revised to conform with the current period presentation. In addition, we updated operating group results for fiscal 2018 to include an acquisition previously categorized within Other.
Our business in the United States represented 45%44%, 46%43% and 43%45% of our consolidated net revenues during fiscal 2017, 20162019, 2018 and 2015,2017, respectively. No other country individually comprised 10% or more of our consolidated net revenues during these periods.
Net Revenues
We have changed the structure of our Communications, Media & Technology operating group to reflect the continued convergence of the communications, media and entertainment industries, as well as the opportunity we are seeing in the software and platform sectors. The new structure includes the following industry groups: Communications & Media (Telecommunications, Cable, Broadcasting and Content & Publishing); Software & Platforms (Internet & Social and Software); and High Tech (Network Equipment Providers, Aerospace & Defense, Consumer Technology, Semiconductor, Medical Equipment and Enterprise Markets). The following net revenues commentary discusses local currency net revenue changes for fiscal 20172019 compared to fiscal 2016:2018:
Operating Groups
Communications, Media & Technology net revenues increased 4%9% in local currency, leddriven by growth in Software & Platforms in North America, as well as growth across all industry groups in Growth Markets. This growth was partially offsetgeographic regions, led by a decline in Communications & Media in Europe, as disruptions in the market continue to impact demand.North America.
Financial Services net revenues increased 7% in local currency, led by Banking & Capital Markets in Europe and Growth Markets.
Health & Public Service net revenues increased 3% in local currency, driven by Public Servicegrowth in Insurance across all geographic regions and Banking & Capital Markets in Growth Markets, andpartially offset by a decline in Banking & Capital Markets in Europe.

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Products netHealth & Public Service revenues increased 14%6% in local currency, driven by very stronggrowth in Public Service in North America and Europe.
Products revenues increased 9% in local currency, driven by growth across all industry groups and geographic regions, led by Consumer Goods, Retail & Travel Services as well asin Europe and Growth Markets and Life Sciences in North America and Industrial in Europe.America.

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Resources net revenues increased 1%18% in local currency, leddriven by Utilities in Europe, partially offset by declines in Energygrowth across all industry groups and geographic regions.
Geographic Regions
North America net revenues increased 4%9% in local currency, driven by the United States.
Europe net revenues increased 8%5% in local currency, led by Italy, the United Kingdom and Germany, as well as France, Spain and Switzerland.Ireland.
Growth Markets net revenues increased 12%14% in local currency, leddriven by Japan, as well as Australia, SingaporeBrazil and China.
Operating Expenses
Operating expenses for fiscal 20172019 increased $2,146$1,816 million, or 7%5%, over fiscal 2016,2018, and decreased as a percentage of revenues to 85.4% from 85.6% during this period.
Cost of Services
Cost of services for fiscal 2019 increased $1,401 million, or 5%, over fiscal 2018, and decreased as a percentage of revenues to 69.2% from 69.5% during this period. Gross margin for fiscal 2019 increased to 30.8% from 30.5% in fiscal 2018. The increase in gross margin for fiscal 2019 was primarily due to lower non-payroll and labor costs as a percentage of revenues compared to fiscal 2018.
Sales and Marketing
Sales and marketing expense for fiscal 2019 increased $251 million, or 6%, over fiscal 2018, and increased as a percentage of revenues to 87.4%10.3% from 86.2%10.2% during this period.
General and Administrative Costs
General and administrative costs for fiscal 2019 increased $164 million, or 7%, over fiscal 2018, and remained flat as a percentage of revenues at 5.9% during this period.
Operating Income and Operating Margin
Operating income for fiscal 2019 increased $406 million, or 7%, over fiscal 2018.
Operating income and operating margin for each of the operating groups were as follows:
  Fiscal  
  2019 2018 (1)  
  Operating
Income
 Operating
Margin
 Operating
Income
 Operating
Margin
 Increase
(Decrease)
 (in millions of U.S. dollars)  
Communications, Media & Technology$1,555
 18% $1,380
 17% $175
Financial Services1,238
 15
 1,365
 16
 (128)
Health & Public Service739
 10
 766
 11
 (27)
Products1,720
 14
 1,664
 15
 56
Resources1,053
 16
 724
 12
 330
TOTAL$6,305
 14.6% $5,899
 14.4% $406
_______________ 
Amounts in table may not total due to rounding.
(1)
Effective September 1, 2018, we adopted FASB ASU No. 2017-07, Compensation-Retirement Benefits (Topic 715): Improving the Presentation of Net Periodic Pension Cost and Net Periodic Postretirement Benefit Cost. Certain components of pension service costs were reclassified from Operating expenses to Non-operating expenses. Prior period amounts have been revised to conform with the current period presentation.
We estimate that the aggregate percentage impact of foreign currency exchange rates on our operating income during fiscal 2019 was similar to that disclosed for revenue. The commentary below provides insight into other factors affecting operating group performance and operating margin for fiscal 2019 compared with fiscal 2018:
Communications, Media & Technology operating income increased primarily due to revenue growth and higher contract profitability.
Financial Services operating income decreased as higher consulting contract profitability and revenue growth were offset by higher operating expenses before reimbursableas a percentage of revenues.

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Health & Public Service operating income decreased as revenue growth was offset by lower consulting contract profitability and higher operating expenses as a percentage of revenues.
Products operating income increased primarily due to revenue growth and higher contract profitability, partially offset by higher operating expenses as a percentage of revenues.
Resources operating income increased primarily due to revenue growth and higher contract profitability.
Provision for Income Taxes
The effective tax rate for fiscal 2019 was 22.5%, compared with 27.4% for fiscal 2018. In fiscal 2018, we recorded a $258 million charge associated with tax law changes. Absent this charge, our effective tax rate for fiscal 2018 would have been 23.0%. The lower effective tax rate for fiscal 2019 was primarily due to changes in the geographic distribution of earnings, higher benefits from final determinations of prior year taxes and lower expense for adjustments to prior year tax liabilities. These decreases were partially offset by higher expense from the adoption of FASB ASU No. 2016-16 and lower tax benefits from share-based payments. For additional information, see Note 10 (Income Taxes) to our Consolidated Financial Statements under Item 8, “Financial Statements and Supplementary Data.”
Net Income Attributable to Noncontrolling Interests
Net income attributable to noncontrolling interests reflects the income earned or expense incurred attributable to the equity interest that some current and former members of Accenture Leadership and their permitted transferees have in our Accenture Canada Holdings Inc. subsidiary. See “Business—Organizational Structure.” Noncontrolling interests also includes amounts primarily attributable to noncontrolling shareholders in our Avanade Inc. subsidiary. Net income attributable to Accenture plc represents the income attributable to the shareholders of Accenture plc.
Net income attributable to noncontrolling interests for fiscal 2019 decreased $88 million, or 57%, from fiscal 2018, due to the decrease in the non-controlling ownership percentage in March 2018 from 4% held by Accenture Holdings plc and Accenture Canada Holdings Inc. to less than 1% held by only Accenture Canada Holdings Inc. driven by the Accenture Holdings plc merger with and into Accenture plc. For additional information on the merger, see Note 1 (Summary of Significant Accounting Policies) to our Consolidated Financial Statements under Item 8,“Financial Statements and Supplementary Data.”
Earnings Per Share
Diluted earnings per share were $7.36 for fiscal 2019, compared with $6.34 for fiscal 2018. The $1.02 increase in our diluted earnings per share included the impact of tax law changes, which decreased diluted earnings per share for fiscal 2018 by $0.40. Excluding the impact of these changes, diluted earnings per share for fiscal 2019 increased $0.62 compared with fiscal 2018, due to increases of $0.48 from higher revenues and operating results, $0.05 from a lower effective tax rate, $0.05 from lower weighted average shares outstanding, and $0.04 from lower non-operating expense. For information regarding our earnings per share calculations, see Note 3 (Earnings Per Share) to our Consolidated Financial Statements under Item 8, “Financial Statements and Supplementary Data.”

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Results of Operations for Fiscal 2018 Compared to Fiscal 2017
Revenues (by operating group, geographic region and type of work) were as follows:
  Fiscal Percent
Increase
U.S.
Dollars
 Percent
Increase
Local
Currency
 Percent of Total
Revenues
for Fiscal
  2018 (1) 2017 (1)   2018 (1) 2017 (1)
 (in millions of U.S. dollars)        
OPERATING GROUPS           
Communications, Media & Technology$8,230
 $7,097
 16% 14% 20% 20%
Financial Services8,566
 7,654
 12
 8
 21
 21
Health & Public Service6,878
 6,361
 8
 7
 17
 18
Products11,338
 9,922
 14
 11
 28
 27
Resources5,942
 5,096
 17
 13
 14
 14
Other39
 46
 n/m
 n/m
 
 
TOTAL REVENUES$40,993
 $36,177
 13% 10% 100% 100%
GEOGRAPHIC REGIONS (2)           
North America$18,460
 $16,889
 9% 9% 45% 47%
Europe14,626
 12,471
 17
 9
 36
 34
Growth Markets7,906
 6,816
 16
 16
 19
 19
TOTAL REVENUES$40,993
 $36,177
 13% 10% 100% 100%
TYPE OF WORK           
Consulting$22,979
 $20,080
 14% 11% 56% 56%
Outsourcing18,014
 16,096
 12
 9
 44
 44
TOTAL REVENUES$40,993
 $36,177
 13% 10% 100% 100%
_______________ 
n/m = not meaningful
Amounts in table may not total due to rounding.
(1)
Effective September 1, 2018, we adopted FASB ASU No. 2014-09, Revenue from Contracts with Customers (Topic 606) and eliminated our net revenues presentation. Prior period amounts have been revised to conform with the current period presentation. In addition, we updated operating group results for fiscal 2018 to include an acquisition previously categorized within Other.
(2)
Effective September 1, 2017, we revised the reporting of our geographic regions as follows: North America (the United States and Canada), Europe and Growth Markets (Asia Pacific, Latin America, Africa and the Middle East). Four countries, including Russia, were previously in Growth Markets, but are now included in Europe. Fiscal 2017 amounts have been reclassified to conform to the current period presentation.
Revenues
The following revenues commentary discusses local currency revenue changes for fiscal 2018 compared to fiscal 2017:
Operating Groups
Communications, Media & Technology revenues increased 14%  in local currency, driven by growth across all geographic regions in Software & Platforms and Communications & Media, led by Software & Platforms in North America.
Financial Services revenues increased 8% in local currency, driven by growth across all industry groups and geographic regions, led by Banking & Capital Markets in Europe and Growth Markets.
Health & Public Service revenues increased 7% in local currency, driven by growth in Public Service across all geographic regions and Health in North America.
Products revenues increased 11% in local currency, driven by growth across all geographic regions, in Consumer Goods, Retail & Travel Services and Industrial.

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Resources revenues increased 13% in local currency, driven by growth across all industry groups and geographic regions led by Chemicals & Natural Resources and Energy.
Geographic Regions
North America revenues increased 9% in local currency, driven by the United States.
Europe revenues increased 9% in local currency, driven by Germany, Italy, France, Ireland and Spain.
Growth Markets revenues increased 16% in local currency, led by Japan, as well as Australia, Brazil, and Singapore.
Operating Expenses
Operating expenses for fiscal 20172018 increased $2,145$4,108 million, or 8%13%, over fiscal 2016,2017, and remained flat as a percentage of revenues at 85.6% during this period.
Cost of Services
Cost of services for fiscal 2018 increased $3,394 million, or 14%, over fiscal 2017, and increased as a percentage of net revenues to 86.7%69.5% from 85.4%69.4% during this period.
Cost of Services
Cost of services Gross margin for fiscal 2018 decreased to 30.5% from 30.6% in fiscal 2017. The decrease in gross margin for fiscal 2018 was principally due to higher labor costs compared to fiscal 2017, partially offset by other cost efficiencies in fiscal 2018.
Sales and Marketing
Sales and marketing expense for fiscal 2018 increased $1,215$444 million, or 5%12%, over fiscal 2016,2017, and decreased as a percentage of revenues to 70.0%10.2% from 70.5% during this period. Cost of services before reimbursable expenses for fiscal 2017 increased $1,214 million, or 5%, over fiscal 2016, and decreased as a percentage of net revenues to 68.3% from 68.7% during this period. Gross margin for fiscal 2017 increased to 31.7% from 31.3% in fiscal 2016. The increase in gross margin for fiscal 2017 was principally due to lower labor costs as a percentage of net revenues, compared to fiscal 2016.
Sales and Marketing
Sales and marketing expense for fiscal 2017 increased $174 million, or 5%, over fiscal 2016, and decreased as a percentage of net revenues to 10.8% from 10.9%10.4% during this period.
General and Administrative Costs
General and administrative costs for fiscal 20172018 increased $247$271 million, or 13%, over fiscal 2016,2017, and increasedremained flat as a percentage of net revenues to 6.1% from 5.7%at 5.9% during this period.
Operating Income and Operating Margin
Operating income for fiscal 2018 increased $707 million, or 14%, over fiscal 2017.
Operating income and operating margin for each of the operating groups were as follows:
  Fiscal  
  2018 (1) 2017 (1)  
  Operating
Income
 Operating
Margin
 Operating
Income
 Operating
Margin
 Increase
(Decrease)
 (in millions of U.S. dollars)  
Communications, Media & Technology$1,380
 17% $1,057
 15% $323
Financial Services1,365
 16
 1,256
 16
 109
Health & Public Service766
 11
 715
 11
 51
Products1,664
 15
 1,573
 16
 90
Resources724
 12
 589
 12
 134
TOTAL$5,899
 14.4% $5,191
 14.4% $707
_______________ 
Amounts in table may not total due to rounding.

(1)
Effective September 1, 2018, we adopted FASB ASU No. 2017-07, Compensation-Retirement Benefits (Topic 715): Improving the Presentation of Net Periodic Pension Cost and Net Periodic Postretirement Benefit Cost. Certain components of pension service costs were reclassified from Operating expenses to Non-operating expenses. Prior period amounts have been revised to conform with the current period presentation.
We estimate that the aggregate percentage impact of foreign currency exchange rates on our operating income during fiscal 2018 was similar to that disclosed for revenue. The increasecommentary below provides insight into other factors affecting operating group performance and operating margin for fiscal 2018 compared with fiscal 2017:
Communications, Media & Technology operating income increased primarily due to revenue growth and higher contract profitability.
Financial Services operating income increased primarily due to consulting revenue growth.

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Health & Public Service operating income decreased primarily due to lower consulting contract profitability.
Products operating income increased primarily due to revenue growth, partially offset by lower consulting contract profitability.
Resources operating income increased primarily due to revenue growth.
Other Income (Expense), net
Other income (expense), net primarily consists of foreign currency gains and losses, non-operating components of pension expense, as a percentage of net revenues was principallywell as gains and losses associated with our investments in privately held companies. During fiscal 2018, other expense increased $40 million over fiscal 2017, primarily due to higher technology and facilities costs, as well as higher acquisition-related costs.net foreign exchange losses.
Pension Settlement Charge
We recorded a pension settlement charge of $510 million$509,793 during fiscal 2017 as a result of the termination of our U.S. pension plan. For additional information, see Note 1011 (Retirement and Profit Sharing Plans) to our Consolidated Financial Statements under Item 8, “Financial Statements and Supplementary Data.”

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Operating Income and Operating Margin
Operating income for fiscal 2017 decreased $178 million, or 4%, from fiscal 2016. The pension settlement charge decreased operating margin by 150 basis points. Excluding the effect of this charge, operating margin for fiscal 2017 increased 20 basis points compared with fiscal 2016.
Operating income and operating margin for each of the operating groups were as follows:
  Fiscal  
  2017 2016  
  Operating
Income
 Operating
Margin
 Operating
Income
 Operating
Margin
 Increase
(Decrease)
 (in millions of U.S. dollars)  
Communications, Media & Technology$1,049
 15% $966
 15% $83
Financial Services1,207
 16
 1,128
 16
 80
Health & Public Service773
 13
 807
 13
 (34)
Products1,559
 16
 1,282
 15
 276
Resources555
 11
 628
 13
 (73)
Pension Settlement Charge (1)(510) 
 
 
 (510)
Operating Income (GAAP)$4,633
 13.3% $4,810
 14.6% $(178)
Pension Settlement Charge (1)510
   
   510
Adjusted Operating Income (non-GAAP)$5,142
 14.8% $4,810
 14.6% $332
_______________ 
Amounts in table may not total due to rounding.

(1)
Represents pension settlement charge related to the termination of our U.S. pension plan.
We estimate that the aggregate percentage impact of foreign currency exchange rates on our operating income during fiscal 2017 was similar to that disclosed for net revenue. In addition, duringfiscal 2017, each operating group experienced higher costs associated with acquisition activity. The commentary below provides insight into other factors affecting operating group performance and operating margin for fiscal 2017 compared with fiscal 2016:
Communications, Media & Technology operating income increased primarily due to revenue growth.
Financial Services operating income increased primarily due to revenue growth.
Health & Public Service operating income decreased primarily due to lower outsourcing contract profitability and a decline in consulting revenues.
Products operating income increased principally due to very strong revenue growth, as well as higher consulting contract profitability.
Resources operating income decreased due to lower consulting contract profitability and a decline in consulting revenue.
Other Income (Expense), net
Other income (expense), net primarily consists of foreign currency gains and losses as well as gains and losses associated with our investments in privately held companies. During fiscal 2017, other expense decreased $31 million from fiscal 2016, primarily due to lower net foreign exchange losses.
Gain (Loss) on Sale of Businesses
We recorded a gain from the Navitaire divestiture of $548 million and a gain from the Duck Creek partial divestiture of $301 million during fiscal 2016. For additional information, see Note 5 (Business Combinations and Divestitures) to our Consolidated Financial Statements under Item 8, “Financial Statements and Supplementary Data.”

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Provision for Income Taxes
The effective tax rate for fiscal 20172018 was 21.3%27.4%, compared with 22.4%21.3% for fiscal 2016.2017. In fiscal 2018, we recorded a $258 million charge associated with tax law changes. Absent this charge, our effective tax rate for fiscal 2018 would have been 23.0%. Absent the pension settlement charge of $510 million and related tax impact of $198 million, the effective tax rate for fiscal 2017 would have been 23.0%. Absent the gain on sale of businesses of $849 million and related tax impact of $104 million, the effective tax rate for fiscal 2016 would have been 24.2%. The effective tax rate for fiscal 2017 benefited from the final determination of prior-year U.S. taxes, other adjustments to prior year tax liabilities, and the recognition of excess tax benefits from share based payments as a result of our adoption of ASU No. 2016-09. This was partially offset by a net increase to prior-year non-U.S. tax liabilities, primarily related to a final assessment of prior-year taxes in Switzerland. The fiscal 2016 effective tax rate also benefited from the final determination of prior-year U.S. taxes. For additional information, see Note 910 (Income Taxes) to our Consolidated Financial Statements under Item 8, “Financial Statements and Supplementary Data.”
Net Income Attributable to Noncontrolling Interests
Net income attributable to noncontrolling interests reflects the income earned or expense incurred attributable to the equity interest that some current and former members of Accenture Leadership and their permitted transferees have in our Accenture Holdings plc and Accenture Canada Holdings Inc. subsidiaries. See “Business—Organizational Structure.” Noncontrolling interests also includes amounts primarily attributable to noncontrolling shareholders in our Avanade Inc. subsidiary. Net income attributable to Accenture plc represents the income attributable to the shareholders of Accenture plc. Noncontrolling interests also includes amounts primarily attributable to noncontrolling shareholders in our Avanade Inc. subsidiary.
Net income attributable to noncontrolling interests for fiscal 20172018 decreased $48$35 million, or 20%18%, from fiscal 2016. The decrease was2017, primarily due to lower net incomethe Accenture Holdings plc merger with and into Accenture plc on March 13, 2018, which decreased the non-controlling ownership percentage from 4% held by Accenture Holdings plc and Accenture Canada Holdings Inc. to less than 1% held by only Accenture Canada Holdings Inc. For additional information on the merger, see Note 1 (Summary of $715 million, primarily driven by the pension settlement charge recorded during fiscal 2017 as well as the gain on sale of businesses recorded during fiscal 2016.Significant Accounting Policies) to our Consolidated Financial Statements under Item 8,“Financial Statements and Supplementary Data.”
Earnings Per Share
Diluted earnings per share were $6.34 for fiscal 2018, compared with $5.44 for fiscal 2017, compared with $6.45 for fiscal 2016.2017. The $1.01 decrease$0.90 increase in our diluted earnings per share included both the impact of the tax law changes, which decreased diluted earnings per share for fiscal 2018 by $0.40. The impact of the pension settlement charge, net of taxes, which decreased diluted earnings per share for fiscal 2017 by $0.47 and the impact of the gain on sale of businesses, net of taxes, which increased diluted earnings per share for fiscal 2016 by $1.11.$0.47. Excluding these impacts, diluted earnings per share would have been $5.91$6.74 and $5.34$5.91 for fiscal 20172018 and 2016,2017, respectively, an increase of $0.57$0.83. This increase was due to increases of $0.38$0.82 from higher revenues and operating results $0.09 from a lower effective tax rate, $0.06and $0.05 from lower weighted average shares outstanding, and $0.04partially offset by decreases of $0.02 from lower non-operating expense.income and $0.02 from higher net income attributable to non-controlling interest. For information regarding our earnings per share calculations, see Note 23 (Earnings Per Share) to our Consolidated Financial Statements under Item 8, “Financial Statements and Supplementary Data.”

We have presented our effective tax rate and diluted earnings per share excluding the impacts of the tax law changes in fiscal 2018 and the pension settlement charge in fiscal 2017, as we believe doing so facilitates understanding as to both the impact of these changes and our financial performance when comparing these periods.



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Results of Operations for Fiscal 2016 Compared to Fiscal 2015
Net revenues (by operating group, geographic region and type of work) and reimbursements were as follows:
  Fiscal Percent
Increase
(Decrease)
U.S.
Dollars
 
Percent
Increase
Local
Currency
 Percent of Total
Net Revenues
for Fiscal
  2016 2015   2016 2015
 (in millions of U.S. dollars)        
OPERATING GROUPS           
Communications, Media & Technology$6,616
 $6,349
 4 % 9% 20% 20%
Financial Services7,031
 6,635
 6
 11
 21
 21
Health & Public Service5,987
 5,463
 10
 12
 18
 18
Products8,395
 7,596
 11
 15
 26
 25
Resources4,839
 4,989
 (3) 3
 15
 16
Other15
 17
 n/m
 n/m
 
 
TOTAL NET REVENUES32,883
 31,048
 6 % 10% 100% 100%
Reimbursements1,915
 1,866
 3
      
TOTAL REVENUES$34,798
 $32,914
 6 %      
GEOGRAPHIC REGIONS           
North America$15,653
 $14,209
 10 % 11% 48% 46%
Europe11,448
 10,930
 5
 11
 35
 35
Growth Markets5,781
 5,909
 (2) 8
 17
 19
TOTAL NET REVENUES$32,883
 $31,048
 6 % 10% 100% 100%
TYPE OF WORK           
Consulting$17,868
 $16,204
 10 % 15% 54% 52%
Outsourcing15,015
 14,844
 1
 6
 46
 48
TOTAL NET REVENUES$32,883
 $31,048
 6 % 10% 100% 100%
_______________ 
n/m = not meaningful
Amounts in table may not total due to rounding.
Net Revenues
The following net revenues commentary discusses local currency net revenue changes for fiscal 2016 compared to fiscal 2015:
Operating Groups
Communications, Media & Technology net revenues increased9%in local currency. Net revenues reflected strong growth, driven by growth across all industry groups in North America and Growth Markets, as well as Media & Entertainment in Europe.
Financial Services net revenues increased11%in local currency. Net revenues reflected very strong growth, driven by growth in both industry groups across all geographic regions, led by Banking & Capital Markets in Europe.
Health & Public Service net revenues increased12%in local currency. Net revenues reflected very strong growth, driven by growth in both industry groups across all geographic regions, led by Public Service and Health in North America.
Products net revenues increased15%in local currency. Net revenues reflected very strong growth, driven by growth across all industry groups and geographic regions, led by Consumer Goods, Retail & Travel Services, as well as Industrial in Europe and Life Sciences in North America.

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Resources net revenues increased3%in local currency. Net revenues reflected modest growth, as significant growth in Utilities across all geographic regions was largely offset by declines in Chemicals & Natural Resources in Growth Markets and North America and Energy in Europe and Growth Markets. We experienced lower or negative revenue growth in Chemicals & Natural Resources and Energy, principally due to economic challenges in these industries.
Geographic Regions
North America net revenues increased 11% in local currency, driven by the United States.
Europe net revenues increased 11% in local currency, driven by the United Kingdom, Italy, Switzerland, Spain, Germany and France.
Growth Markets net revenues increased 8% in local currency, led by Japan, as well as China, India, South Africa and Mexico.
Operating Expenses
Operating expenses forfiscal 2016increased$1,509 million, or5%, overfiscal 2015, and decreased as a percentage of revenues to86.2%from86.5%in fiscal 2015. Operating expenses before reimbursable expenses forfiscal 2016increased$1,460 million, or5%, overfiscal 2015, and decreased as a percentage of net revenues to85.4%from85.7% in fiscal 2015.
Cost of Services
Cost of services forfiscal 2016increased$1,415 million, or 6%, overfiscal 2015, and increased as a percentage of revenues to70.5%from70.2% in fiscal 2015. Cost of services before reimbursable expenses for fiscal 2016 increased $1,367 million, or 6%, over fiscal 2015, and increased as a percentage of net revenues to 68.7% from 68.4% in fiscal 2015. Gross margin for fiscal 2016 decreased to 31.3% from 31.6% in fiscal 2015. The reduction in gross margin forfiscal 2016was principally due to higher labor costs and higher costs associated with acquisition activities compared tofiscal 2015.
Sales and Marketing
Sales and marketing expense forfiscal 2016 increased $75 million, or 2%, over fiscal 2015, and decreased as a percentage of net revenues to 10.9% from 11.3% in fiscal 2015. The decrease as a percentage of net revenues was principally due to improved operational efficiency in our business development activities.
General and Administrative Costs
General and administrative costs forfiscal 2016increased$83 million, or5%, overfiscal 2015, and decreased as a percentage of net revenues to5.7%from5.8% in fiscal 2015.
Pension Settlement Charge
We recorded a pension settlement charge of$64 millionduringfiscal 2015as a result of lump sum cash payments made from our U.S. defined benefit pension plan to former employees who elected to receive such payments. For additional information, see Note10(Retirement and Profit Sharing Plans) to our Consolidated Financial Statementsunder Item 8, “Financial Statements and Supplementary Data.”

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Operating Income and Operating Margin
Operating income for fiscal 2016 increased $375 million, or 8%, over fiscal 2015. During fiscal 2015, we recorded a pension settlement charge of $64 million, which decreased operating margin by 20 basis points. Excluding the effect of the fiscal 2015 pension settlement charge, operating margin for fiscal 2016 increased 10 basis points compared with fiscal 2015.
Operating income and operating margin for each of the operating groups were as follows:
  Fiscal  
  2016 2015  
  
Operating
Income
 
Operating
Margin
 
Operating
Income
 
Operating
Margin
 Increase
(Decrease)
 (in millions of U.S. dollars)  
Communications, Media & Technology$966
 15% $884
 14% $82
Financial Services1,128
 16
 1,093
 16
 35
Health & Public Service807
 13
 713
 13
 94
Products1,282
 15
 1,098
 14
 184
Resources628
 13
 713
 14
 (85)
Pension Settlement Charge (1)
 
 (64) 
 64
Operating Income (GAAP)$4,810
 14.6% $4,436
 14.3% $374
Pension Settlement Charge (1)
   64
   (64)
Adjusted Operating Income (non-GAAP)$4,810
 14.6% $4,500
 14.5% $310
_______________ 
Amounts in table may not total due to rounding.

(1)Represents pension settlement charge related to lump sum cash payment from plan assets offered to eligible former employees.
We estimate that the aggregate percentage impact of foreign currency exchange rates on our operating income duringfiscal 2016was similar to that disclosed for net revenue. In addition, duringfiscal 2016, each operating group experienced higher costs associated with acquisition activity.The commentary below provides insight into other factors affecting operating group performance and operating margin forfiscal 2016compared withfiscal 2015:
Communications, Media & Technology operating income increased primarily due to higher contract profitability and consulting revenue growth.
Financial Services operating income increased primarily due to consulting revenue growth.
Health & Public Service operating income increased due to revenue growth and higher contract profitability.
Products operating income increased due to very significant consulting revenue growth and lower sales and marketing costs as a percentage of net revenues.
Resources operating income decreased due to lower outsourcing contract profitability, partially offset by lower sales and marketing costs as a percentage of net revenues.
Other Income (Expense), net
Other income (expense), net primarily consists of foreign currency gains and losses as well as gains and losses associated with our investments in privately held companies. Duringfiscal 2016, Other expense, net increased$25 millionoverfiscal 2015, primarily due to higher net foreign exchange losses, including losses incurred on the devaluation of the Nigerian Naira.
Gain (Loss) on Sale of Businesses
We recorded a gain from the Navitaire divestiture of $548 million and a gain from the Duck Creek partial divestiture of $301 million during fiscal 2016. For additional information, see Note 5 (Business Combinations and Divestitures) to our Consolidated Financial Statements under Item 8, “Financial Statements and Supplementary Data.”

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Provision for Income Taxes
The effective tax rate for fiscal 2016 was 22.4%, compared with 25.8% for fiscal 2015. Absent the $849 million gain on sale of businesses and related $104 million in taxes recorded during fiscal 2016, the effective tax rate for fiscal 2016 would have been 24.2%. Absent the $64 million pension settlement charge and related $25 million in taxes recorded during fiscal 2015, the effective tax rate for fiscal 2015 would have been 26.0%. The effective tax rate for fiscal 2016 benefited from a final determination of U.S. federal taxes for fiscal 2012. The effective tax rate for fiscal 2015 benefited from a final determination of U.S. federal taxes for fiscal years 2010 and 2011. This was offset by expenses associated with an increase in deferred tax liabilities during fiscal 2015, when we concluded that certain undistributed earnings of our U.S. subsidiaries would no longer be considered indefinitely reinvested. For additional information, see Note 9 (Income Taxes) to our Consolidated Financial Statements under Item 8, “Financial Statements and Supplementary Data.”
Net Income Attributable to Noncontrolling Interests
Net income attributable to noncontrolling interests reflects the income earned or expense incurred attributable to the equity interest that some current and former members of Accenture Leadership and their permitted transferees have in our Accenture Holdings plc and Accenture Canada Holdings Inc. subsidiaries. See “Business—Organizational Structure.” Net income attributable to Accenture plc represents the income attributable to the shareholders of Accenture plc. Noncontrolling interests also includes amounts primarily attributable to noncontrolling shareholders in our Avanade Inc. subsidiary.
Net income attributable to noncontrolling interests for fiscal 2016 increased $18 million, or 8%, over fiscal 2015. The increase was due to higher net income of $1,076 million, primarily driven by the gain on sale of businesses, partially offset by a reduction in the Accenture Holdings plc ordinary shares and Accenture Canada Holdings Inc. exchangeable shares average noncontrolling ownership interest during fiscal 2016.
Earnings Per Share
Diluted earnings per share were $6.45 for fiscal 2016, compared with $4.76 for fiscal 2015.The $1.69 increase in our diluted earnings per share included the impact of the gain on sale of businesses, net of taxes, which increased diluted earnings per share for fiscal 2016 by $1.11 and the impact of the pension settlement charge, net of taxes, which decreased diluted earnings per share for fiscal 2015 by $0.06. Excluding these impacts, diluted earnings per share for fiscal 2016 increased $0.52 compared with fiscal 2015, due to increases of $0.34 from higher revenues and operating results, $0.13 from a lower effective tax rate and $0.08 from lower weighted average shares outstanding. These increases were partially offset by a decrease of $0.03 from higher non-operating expense. For information regarding our earnings per share calculations, see Note 2 (Earnings Per Share) to our Consolidated Financial Statements under Item 8, “Financial Statements and Supplementary Data."


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Liquidity and Capital Resources
Our primary sources of liquidity are cash flows from operations, available cash reserves and debt capacity available under various credit facilities. In the fourth quarter of fiscal 2017, we entered into agreements that will allow us to establish a commercial paper program for short-term borrowings of up to $1.0 billion, backed by our syndicated loan facility. In addition, weWe could raise additional funds through otherpublic or private debt or equity financings. We may use our available or additional funds to, among other things:
facilitate purchases, redemptions and exchanges of shares and pay dividends;
acquire complementary businesses or technologies;
take advantage of opportunities, including more rapid expansion; or
develop new services and solutions.
facilitate purchases, redemptions and exchanges of shares and pay dividends;
acquire complementary businesses or technologies;
take advantage of opportunities, including more rapid expansion; or
develop new services and solutions.
As of August 31, 2017,2019, Cash and cash equivalents were $4.1$6.1 billion, compared with $4.9$5.1 billion as of August 31, 2016.2018.
Cash flows from operating, investing and financing activities, as reflected in our Consolidated Cash Flows Statements, are summarized in the following table:
Fiscal  Fiscal 
2017 2016 2015 2017 to 2016 Change2019 2018 2019 to 2018 Change
(in millions of U.S. dollars)(in millions of U.S. dollars)
Net cash provided by (used in):            
Operating activities$4,973
 $4,667
 $4,176
 $306
$6,627
 $6,027
 $600
Investing activities(2,234) (610) (1,170) (1,624)(1,756) (1,250) (506)
Financing activities(3,560) (3,489) (3,286) (71)(3,767) (3,709) (58)
Effect of exchange rate changes on cash and cash equivalents42
 (23) (280) 65
(39) (134) 95
Net increase (decrease) in cash and cash equivalents$(779) $545
 $(561) $(1,324)$1,065
 $934
 $131
_______________ 
Amounts in table may not total due to rounding.
Operating activities:The $600 million year-over-year increase in operating cash flow was due to higher net income as well as changes in fiscal 2017 after excluding the non-cash impact of the pension settlement chargeoperating assets and liabilities, including an increase in fiscal 2017 and the gain on sale of businesses in fiscal 2016 (proceeds from divestitures are reflected in investing activities).accounts payable, partially offset by higher tax disbursements.
Investing activities:CashThe $506 million increase in cash used in investing activities increased $1,624 millionyear-over-year,was primarily due to higher spending on business acquisitions and investments in fiscal 2017. Additionally, in fiscal 2016, spending on business acquisitions and investments was largely offset by proceeds from the Navitaire divestiture and Duck Creek partial divestiture.investments. For additional information, see Note 56 (Business Combinations and Divestitures)Combinations) to our Consolidated Financial Statements under Item 8, “Financial Statements and Supplementary Data.”
Financing activities:The $71$58 million increase in cash used was primarily due to an increase in cash dividends paid as well as an increase in purchases of shares, partially offset by an increase in proceeds from share issuances.issuances and a decrease in the purchase of additional interests in consolidated subsidiaries. For additional information, see Note 1314 (Material Transactions Affecting Shareholders’ Equity) to our Consolidated Financial Statements under Item 8, “Financial Statements and Supplementary Data.”
We believe that our current and longer-term working capital, investments and other general corporate funding requirements will be satisfied for the next twelve months and thereafter through cash flows from operations and, to the extent necessary, from our borrowing facilities and future financial market activities.
Substantially all of our cash is held in jurisdictions where there are no regulatory restrictions or material tax effects on the free flow of funds. DomesticIn addition, domestic cash inflows for our Irish parent, principally dividend distributions from lower-tier subsidiaries, have been sufficient to meet our historic cash requirements, and we expect this to continue into the future.
Borrowing Facilities
See Note 89 (Borrowings and Indebtedness) to our Consolidated Financial Statements under Item 8, “Financial Statements and Supplementary Data.”

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Share Purchases and Redemptions
We intend to continue to use a significant portion of cash generated from operations for share repurchases during fiscal 2018.2020. The number of shares ultimately repurchased under our open-market share purchase program may vary depending on numerous factors, including, without limitation, share price and other market conditions, our ongoing capital allocation planning, the levels of cash and debt balances, other demands for cash, such as acquisition activity, general economic and/or business conditions, and board and management discretion. Additionally, as these factors

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may change over the course of the year, the amount of share repurchase activity during any particular period cannot be predicted and may fluctuate from time to time. Share repurchases may be made from time to time through open-market purchases, in respect of purchases and redemptions of Accenture Holdings plc ordinary shares and Accenture Canada Holdings Inc. exchangeable shares, through the use of Rule 10b5-1 plans and/or by other means. The repurchase program may be accelerated, suspended, delayed or discontinued at any time, without notice. For additional information, see Note 1314 (Material Transactions Affecting Shareholders’ Equity) to our Consolidated Financial Statements under Item 8, “Financial Statements and Supplementary Data.”
Subsequent DevelopmentsEvents
See Note 1314 (Material Transactions Affecting Shareholders’ Equity) to our Consolidated Financial Statements under Item 8, “Financial Statements and Supplementary Data.”
Obligations and Commitments
As of August 31, 2017,2019, we had the following obligations and commitments to make future payments under contracts, contractual obligations and commercial commitments:
 Payments due by period Payments due by period
Contractual Cash Obligations (1) Total Less than
1 year
 1-3 years 3-5 years More than
5 years
 Total Less than
1 year
 1-3 years 3-5 years More than
5 years
 (in millions of U.S. dollars) (in millions of U.S. dollars)
Long-term debt $25
 $3
 $8
 $10
 $4
 $23
 $6
 $11
 $6
 $
Operating leases 3,707
 562
 958
 758
 1,429
 3,840
 688
 1,114
 792
 1,246
Retirement obligations (2) 103
 11
 22
 21
 49
 95
 10
 20
 20
 44
Purchase obligations and other commitments (3) 157
 67
 87
 3
 
 286
 206
 61
 12
 6
Total $3,992
 $643
 $1,075
 $792
 $1,482
 $4,244
 $910
 $1,206
 $830
 $1,296
_______________
Amounts in table may not total due to rounding.
(1)
The liability related to unrecognized tax benefits has been excluded from the contractual obligations table because a reasonable estimate of the timing and amount of cash outflows from future tax settlements cannot be determined. For additional information, see Note 910 (Income Taxes) to our Consolidated Financial Statements under Item 8, “Financial Statements and Supplementary Data.”
(2)
Amounts represent projected payments under certain unfunded retirement plans for former pre-incorporation partners. Given these plans are unfunded, we pay these benefits directly. These plans were eliminated for active partners after May 15, 2001.
(3)
Other commitments include, among other things, information technology, software support and maintenance obligations, as well as other obligations in the ordinary course of business that we cannot cancel or where we would be required to pay a termination fee in the event of cancellation. Amounts shown do not include recourse that we may have to recover termination fees or penalties from clients.
Off-Balance Sheet Arrangements
In the normal course of business and in conjunction with some client engagements, we have entered into contractual arrangements through which we may be obligated to indemnify clients with respect to certain matters. To date, we have not been required to make any significant payment under any of these arrangements. For further discussion of these transactions, see Note 1516 (Commitments and Contingencies) to our Consolidated Financial Statements under Item 8, “Financial Statements and Supplementary Data.”
Recently Adopted and New Accounting Pronouncements
See Note 1 (Summary of Significant Accounting Policies) to our Consolidated Financial Statements under Item 8, “Financial Statements and Supplementary Data.”


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ITEM 7A. QUANTITATIVE AND QUALITATIVE DISCLOSURES ABOUT MARKET RISK
All of our market risk sensitive instruments were entered into for purposes other than trading.
Foreign Currency Risk
We are exposed to foreign currency risk in the ordinary course of business. We hedge material cash flow exposures when feasible using forward contracts. These instruments are subject to fluctuations in foreign currency exchange rates and credit risk. Credit risk is managed through careful selection and ongoing evaluation of the financial institutions utilized as counterparties.
Certain of these hedge positions are undesignated hedges of balance sheet exposures such as intercompany loans and typically have maturities of less than one year. These hedges—primarily U.S. dollar/Japanese yen, U.S. dollar/Euro, U.S. dollar/Indian rupee, U.S. dollar/Japanese yen,Swiss franc, U.S. dollar/U.K. pound, U.S. dollar/Swiss franc,Philippine peso, U.S. dollar/Australian dollar, U.S. dollar/Philippine pesoU.K. pound, and U.S. dollar/Swedish krona—Chinese yuan—are intended to offset remeasurement of the underlying assets and liabilities. Changes in the fair value of these derivatives are recorded in Other expense, net in the Consolidated Income Statement.Statements. Additionally, we have hedge positions that are designated cash flow hedges of certain intercompany charges relating to our global delivery model. These hedges—U.S. dollar/Indian rupee, U.S. dollar/Philippine peso, Euro/U.K. pound/Indian rupee, U.K. pound/Euro/Indian rupee, Australian dollar/Indian rupee and Japanese yen/Chinese yuan, which typically have maturities not exceeding three years—are intended to partially offset the impact of foreign currency movements on future costs relating to our global delivery resources. For additional information, see Note 7 (Derivative Financial8 (Financial Instruments) to our Consolidated Financial Statements under Item 8, “Financial Statements and Supplementary Data.”
For designated cash flow hedges, gains and losses currently recorded in Accumulated other comprehensive loss willare expected to be reclassified into earnings at the time when certain anticipated intercompany charges are accrued as Cost of services. As of August 31, 2017,2019, it was anticipated that approximately $112$34 million of net gains, net of tax, currently recorded in Accumulated other comprehensive loss will be reclassified into Cost of services within the next 12 months.
We use sensitivity analysis to determine the effects that market foreign currency exchange rate fluctuations may have on the fair value of our hedge portfolio. The sensitivity of the hedge portfolio is computed based on the market value of future cash flows as affected by changes in exchange rates. This sensitivity analysis represents the hypothetical changes in value of the hedge position and does not reflect the offsetting gain or loss on the underlying exposure. A 10% change in the levels of foreign currency exchange rates against the U.S. dollar (or other base currency of the hedge if not a U.S. dollar hedge) with all other variables held constant would have resulted in a change in the fair value of our hedge instruments of approximately $494$509 million and $328$483 million as of August 31, 20172019 and 2016,2018, respectively.
Interest Rate Risk
The interest rate risk associated with our borrowing and investing activities as of August 31, 20172019 is not material in relation to our consolidated financial position, results of operations or cash flows. While we may do so in the future, we have not used derivative financial instruments to alter the interest rate characteristics of our investment holdings or debt instruments.
Other Market Risk
The privately held companies in which we invest are often in a start-up or development stage, which is inherently risky. The technologies or products these companies have under development are typically in the early stages and may never materialize, which could result in a loss of a substantial part of our investment in these companies. The evaluation of privately held companies is based on information that we request from these companies, which is not subject to the same disclosure regulations as U.S. publicly traded companies, and as such, the basis for these evaluations is subject to the timing and accuracy of the data received from these companies. We have minimal exposure on our long-term investments in privately held companies as these investments were insignificantnot material in relation to our consolidated financial position, results of operations or cash flows as of August 31, 2017.2019.
Equity Price Risk
The equity price risk associated with our marketable equity securities that are subject to market price volatility is not material in relation to our consolidated financial position, results of operations or cash flows.
ITEM 8. FINANCIAL STATEMENTS AND SUPPLEMENTARY DATA
See the Index to Consolidated Financial Statements and financial statements commencing on page F-1, which are incorporated herein by reference.


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ITEM 9.CHANGES IN AND DISAGREEMENTS WITH ACCOUNTANTS ON ACCOUNTING AND FINANCIAL DISCLOSURE
None.
ITEM 9A. CONTROLS AND PROCEDURES
Evaluation of Disclosure Controls and Procedures
Our management, with the participation of our principal executive officer and our principal financial officer, has evaluated the effectiveness of our disclosure controls and procedures (as defined in Rule 13a-15(e) under the Exchange Act) as of the end of the period covered by this report. Any controls and procedures, no matter how well designed and operated, can provide only reasonable assurance of achieving the desired control objectives. Based on that evaluation, the principal executive officer and the principal financial officer of Accenture plc have concluded that, as of the end of the period covered by this report, our disclosure controls and procedures were effective at the reasonable assurance level.
Management’s Annual Report on Internal Control over Financial Reporting
Our management is responsible for establishing and maintaining adequate internal control over financial reporting to provide reasonable assurance regarding the reliability of our financial reporting and the preparation of financial statements for external purposes in accordance with generally accepted accounting principles. Internal control over financial reporting includes those policies and procedures that:
i.pertain to the maintenance of records that in reasonable detail accurately and fairly reflect the transactions and dispositions of our assets;
ii.provide reasonable assurance that the transactions are recorded as necessary to permit preparation of financial statements in accordance with generally accepted accounting principles, and that our receipts and expenditures are being made only in accordance with authorizations of management and our Board of Directors; and
iii.provide reasonable assurance regarding prevention or timely detection of unauthorized acquisition, use or disposition of our assets that could have a material effect on our financial statements.
Due to its inherent limitations, internal control over financial reporting may not prevent or detect misstatements. Also, projections of any evaluation of effectiveness to future periods are subject to the risk that controls may become inadequate due to changes in conditions, or that the degree of compliance with the policies or procedures may deteriorate.
Under the supervision and with the participation of our management, including our principal executive officer and principal financial officer, we conducted an evaluation of the effectiveness of our internal control over financial reporting using the criteria set forth by the Committee of Sponsoring Organizations of the Treadway Commission (COSO) in Internal Control—Integrated Framework (2013). Based on its evaluation, our management concluded that our internal control over financial reporting was effective as of the end of the fiscal year covered by this Annual Report on Form 10-K.
KPMG LLP, an independent registered public accounting firm, has audited the Consolidated Financial Statements included in this Annual Report on Form 10-K and, as part of their audit, has issued its attestation report, included herein, on the effectiveness of our internal control over financial reporting. See “Report of Independent Registered Public Accounting Firm” on page F-2.
Changes in Internal Control over Financial Reporting
There has been no change in our internal control over financial reporting that occurred during the fourth quarter of fiscal 20172019 that has materially affected, or is reasonably likely to materially affect, our internal control over financial reporting.
ITEM 9B. OTHER INFORMATION
None.


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PART III
ITEM 10.DIRECTORS, EXECUTIVE OFFICERS AND CORPORATE GOVERNANCE
There have been no material changes to the procedures by which security holders may recommend nominees to our Board of Directors from those described in the proxy statement for our 2019 Annual General Meeting of Shareholders filed with the SEC on December 15, 2016.7, 2018.
Information about our executive officers is contained in the discussion entitled “Executive Officers of the Registrant”“Information about our Executive Officers” in Part I of this Form 10-K. The remaining information called for by Item 10 will be included in the sections captioned “Re-Appointment of Directors,” “Corporate Governance” and “Beneficial Ownership” included in the definitive proxy statement relating to the 20182020 Annual General Meeting of Shareholders of Accenture plc to be held on February 7, 2018January 30, 2020 and is incorporated herein by reference. Accenture plc will file such definitive proxy statement with the SEC pursuant to Regulation 14A not later than 120 days after the end of the Company’s 2017our 2019 fiscal year covered by this Form 10-K.
ITEM 11.EXECUTIVE COMPENSATION
The information called for by Item 11 will be included in the sections captioned “Executive Compensation” and “Director Compensation” included in the definitive proxy statement relating to the 20182020 Annual General Meeting of Shareholders of Accenture plc to be held on February 7, 2018January 30, 2020 and is incorporated herein by reference. Accenture plc will file such definitive proxy statement with the SEC pursuant to Regulation 14A not later than 120 days after the end of the Company’s 2017our 2019 fiscal year covered by this Form 10-K.
ITEM 12.SECURITY OWNERSHIP OF CERTAIN BENEFICIAL OWNERS AND MANAGEMENT AND RELATED SHAREHOLDER MATTERS
Securities Authorized for Issuance under Equity Compensation Plans
The following table sets forth, as of August 31, 2017,2019, certain information related to our compensation plans under which Accenture plc Class A ordinary shares may be issued.
Plan Category Number of Shares to be Issued Upon Exercise of Outstanding Options, Warrants and Rights Weighted-Average Exercise Price of Outstanding Options, Warrants and Rights Number of Shares Remaining Available for Future Issuance Under Equity Compensation Plans (Excluding Securities Reflected in 1st Column) Number of Shares to be Issued Upon Exercise of Outstanding Options, Warrants and Rights Weighted-Average Exercise Price of Outstanding Options, Warrants and Rights (3) Number of Shares Remaining Available for Future Issuance Under Equity Compensation Plans (Excluding Securities Reflected in 1st Column)
Equity compensation plans approved by shareholders:            
2001 Share Incentive Plan 161,304
(1) $34.8655
 
 68,253
(1) $
 
Amended and Restated 2010 Share Incentive Plan 21,596,794
(2) 48.1050
 15,049,324
 19,468,188
(2) 48.105
 16,684,906
Amended and Restated 2010 Employee Share Purchase Plan 
 N/A
 41,316,448
 
 N/A
 30,454,275
Equity compensation plans not approved by shareholders 
 N/A
 
 
 N/A
 
Total 21,758,098
   56,365,772
 19,536,441
   47,139,181
_______________
(1)Consists of 149,33668,253 restricted share units and 11,968 stock options.units.
(2)Consists of 21,593,04319,464,437 restricted share units, with performance-based awards assuming maximum performance, and 3,751 stock options.

(3)Does not reflect restricted stock units because these awards have no exercise price.
The remaining information called for by Item 12 will be included in the section captioned “Beneficial Ownership” included in the definitive proxy statement relating to the 20182020 Annual General Meeting of Shareholders of Accenture plc to be held on February 7, 2018January 30, 2020 and is incorporated herein by reference. Accenture plc will file such definitive proxy statement with the SEC pursuant to Regulation 14A not later than 120 days after the end of the Company’s 2017our 2019 fiscal year covered by this Form 10-K.


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ITEM 13.    CERTAIN RELATIONSHIPS AND RELATED TRANSACTIONS, AND DIRECTOR INDEPENDENCE
The information called for by Item 13 will be included in the section captioned “Corporate Governance” included in the definitive proxy statement relating to the 20182020 Annual General Meeting of Shareholders of Accenture plc to be held on February 7, 2018January 30, 2020 and is incorporated herein by reference. Accenture plc will file such definitive proxy statement with the SEC pursuant to Regulation 14A not later than 120 days after the end of the Company’s 2017our 2019 fiscal year covered by this Form 10-K.
ITEM 14.    PRINCIPAL ACCOUNTINGACCOUNTANT FEES AND SERVICES
The information called for by Item 14 will be included in the section captioned “Audit” included in the definitive proxy statement relating to the 20182020 Annual General Meeting of Shareholders of Accenture plc to be held on February 7, 2018January 30, 2020 and is incorporated herein by reference. Accenture plc will file such definitive proxy statement with the SEC pursuant to Regulation 14A not later than 120 days after the end of the Company’s 2017our 2019 fiscal year covered by this Form 10-K.




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PART IV


ITEM 15.    EXHIBITS, FINANCIAL STATEMENT SCHEDULES
(a) List of documents filed as part of this report:
1.    Financial Statements as of August 31, 20172019 and August 31, 20162018 and for the three years ended August 31, 2017—2019—Included in Part II of this Form 10-K:
Consolidated Balance Sheets
Consolidated Income Statements
Consolidated Statements of Comprehensive Income
Consolidated Shareholders’ Equity Statements
Consolidated Cash Flows Statements
Notes to Consolidated Financial Statements
2.    Financial Statement Schedules:
None
3.    Exhibit Index:
Exhibit
Number
  Exhibit
3.1  
Amended and Restated Memorandum and Articles of Association of Accenture plc (incorporated by reference to Exhibit 3.1 to Accenture plc’s 8-K filed on February 3, 20167, 2018)
3.2  
Certificate of Incorporation of Accenture plc (incorporated by reference to Exhibit 3.2 to Accenture plc’s 8-K12B filed on September 1, 2009 (the “8-K12B”))
4.1
Description of Accenture plc’s Securities (filed herewith)
10.1  
Form of Voting Agreement, dated as of April 18, 2001, among Accenture Ltd and the covered persons party thereto as amended and restated as of February 3, 2005 (incorporated by reference to Exhibit 9.1 to the Accenture Ltd February 28, 2005 10-Q (File No. 001-16565) (the “February 28, 2005 10-Q”))
10.2  
Assumption Agreement of the Amended and Restated Voting Agreement, dated September 1, 2009 (incorporated by reference to Exhibit 10.4 to the 8-K12B)
10.3*  
Form of Non-Competition Agreement, dated as of April 18, 2001, among Accenture Ltd and certain employees (incorporated by reference to Exhibit 10.2 to the Accenture Ltd Registration Statement on Form S-1 (File No. 333-59194) filed on April 19, 2001 (the “April 19, 2001 Form S-1”))2001)
10.4  
Assumption and General Amendment Agreement between Accenture plc and Accenture Ltd, dated September 1, 2009 (incorporated by reference to Exhibit 10.1 to the 8-K12B)
10.5*  
2001 Share Incentive Plan (incorporated by reference to Exhibit 10.3 to the Accenture Ltd Registration Statement on Form S-1/A (File No. 333-59194) filed on July 12, 2001)
10.6*  
Amended and Restated 2010 Share Incentive Plan (incorporated by reference to Exhibit 10.1 to Accenture plc’s 8-K filed on February 3, 20167, 2018)
10.7*  
Amended and Restated 2010 Employee Share Purchase Plan (incorporated by reference to Exhibit 10.2 to Accenture plc’s 8-K filed on February 3, 2016)
10.8  
Memorandum and Articles of Association and Deed Poll of Accenture Holdings plc (incorporated by reference to Exhibit 3.1 to Accenture Holdings plc’s 8-K12G3 filed on August 26, 2015 (the “8-K12G3”)
10.9
Form of Accenture SCA Transfer Rights Agreement, dated as of April 18, 2001, among Accenture SCA and the covered persons party thereto as amended and restated as of February 3, 2005 (incorporated by reference to Exhibit 10.2 to the February 28, 2005 10-Q)
10.10*
Form of Non-Competition Agreement, dated as of April 18, 2001, among Accenture SCA and certain employees (incorporated by reference to Exhibit 10.7 to the April 19, 2001 Form S-1)
10.11
Form of Letter Agreement, dated April 18, 2001, between Accenture SCA and certain shareholders of Accenture SCA (incorporated by reference to Exhibit 10.8 to the April 19, 2001 Form S-1)
10.12
Form of Support Agreement, dated as of May 23, 2001, between Accenture Ltd and Accenture Canada Holdings Inc. (incorporated by reference to Exhibit 10.9 to the Accenture Ltd Registration Statement on Form S-1/A (the “July 2, 2001 Form S-1/A”))
10.1310.9  
First Supplemental Agreement to Support Agreement among Accenture plc, Accenture Ltd and Accenture Canada Holdings Inc., dated September 1, 2009 (incorporated by reference to Exhibit 10.2 to the 8-K12B)
10.14*10.10*  
Employment Agreement between Accenture SAS and Pierre Nanterme dated as of June 20, 2013 (incorporated by reference to Exhibit 10.2 to the May 31, 2013 10-Q)

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10.15*
Form of Employment Agreement of executive officers in the United States (incorporated by reference to Exhibit 10.3 to the February 28, 2013 10-Q)
10.16*10.11* 
Form of Employment Agreement of executive officers in the United Kingdom (incorporated by reference to Exhibit 10.16 to the August 31, 2013 10-K)
10.17*10.12* 
Form of Employment Agreement of executive officers in Singapore (incorporated by reference to Exhibit 10.17 to the August 31, 2015 10-K)
10.1810.13 
Form of Articles of Association of Accenture Canada Holdings Inc. (incorporated by reference to Exhibit 10.11 to the July 2, 2001 Form S-1/A)
10.1910.14 
Articles of Amendment to Articles of Association of Accenture Canada Holdings Inc. (incorporated by reference to Exhibit 10.21 to the August 31, 2013 10-K)

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10.20
10.15 
Form of Exchange Trust Agreement by and between Accenture Ltd and Accenture Canada Holdings Inc. and CIBC Mellon Trust Company, made as of May 23, 2001 (incorporated by reference to Exhibit 10.12 to the July 2, 2001 Form S-1/A)
10.2110.16  
First Supplemental Agreement to Exchange Trust Agreement among Accenture plc, Accenture Ltd, Accenture Canada Holdings Inc. and Accenture Inc., dated September 1, 2009 (incorporated by reference to Exhibit 10.3 to the 8-K12B)
10.22*10.17* 
Form of Key Executive Performance-Based Award Restricted Share Unit Agreement pursuant to the Amended and Restated Accenture plc 2010 Share Incentive Plan (incorporated by reference to Exhibit 10.210.3 to the February 28, 20172018 10-Q)
10.23*10.18* 
Form of Key Executive Performance-Based Award Restricted Share Unit Agreement pursuant to the Amended and Restated Accenture plc 2010 Share Incentive Plan (incorporated by reference to Exhibit 10.410.2 to the February 29, 201628, 2019 10-Q)
10.24*10.19* 
Form of Accenture Leadership Performance Equity Award Restricted Share Unit Agreement pursuant to the Amended and Restated Accenture plc Accenture plc 2010 Share Incentive Plan (incorporated by reference to Exhibit 10.3 to the February 28, 2017 10-Q)
10.25*10.20*  
Form of Accenture Leadership Performance Equity Award Restricted Share Unit Agreement pursuant to the Amended and Restated Accenture plc 2010 Share Incentive Plan (incorporated by reference to Exhibit 10.4 to the February 28, 2018 10-Q)
10.21*
Form of Accenture Leadership Performance Equity Award Restricted Share Unit Agreement pursuant to the Amended and Restated Accenture plc 2010 Share Incentive Plan (incorporated by reference to Exhibit 10.510.3 to the February 29, 201628, 2019 10-Q)
10.26*10.22* 
Form of Voluntary Equity Investment Program Matching Grant Restricted Share Unit Agreement pursuant to the Amended and Restated Accenture plc 2010 Share Incentive Plan (incorporated by reference to Exhibit 10.410.5 to the February 28, 20172018 10-Q)
10.27*10.23* 
Form of Voluntary Equity Investment Program Matching Grant Restricted Share Unit Agreement pursuant to the Amended and Restated Accenture plc 2010 Share Incentive Plan (incorporated by reference to Exhibit 10.610.4 to the February 29, 201628, 2019 10-Q)
10.28*10.24* 
Form of Amendment to the Senior Officer Performance Equity Award Restricted Share Unit Agreement, the Accenture Leadership Performance Equity Award Restricted Share Unit Agreement and the Voluntary Equity Investment Program MatchingCEO Discretionary Grant Restricted Share Unit Agreement (incorporated by reference to Exhibit 10.31 to the August 31, 2016 10-K)
10.29*
Form of Restricted Share Unit Agreement for director grants pursuant to the Amended and Restated Accenture plc 2010 Share Incentive Plan (incorporated by reference to Exhibit 10.710.6 to the February 29, 201628, 2018 10-Q)
10.30*10.25* 
Form of CEO Discretionary Grant Restricted Share Unit Agreement pursuant to the Amended and Restated Accenture plc 2010 Share Incentive Plan (incorporated by reference to Exhibit 10.5 to the February 28, 2019 10-Q)
10.26*
Form of Director Restricted Share Unit Agreement pursuant to the Amended and Restated Accenture plc 2010 Share Incentive Plan (incorporated by reference to Exhibit 10.6 to the February 28, 2019 10-Q)
10.27*
Accenture LLP Leadership Separation Benefits Plan ((incorporated by reference to filed herewithExhibit 10.30 to the August 31, 2017 10-K)
10.31*10.28* 
Description of Global Annual Bonus Plan ((incorporated by reference to filed herewithExhibit 10.31 to the August 31, 2017 10-K)
10.32*10.29* 
Form of Indemnification Agreement, between Accenture International S.à.r.l.Inc. and the indemnitee party thereto (incorporated by reference to Exhibit 10.510.28 to the 8-K12BAugust 31, 2018 10-K)
10.33*
Form of Indemnification Agreement, between Accenture Holdings plc, Accenture LLP and the indemnitee party thereto (incorporated by reference to Exhibit 10.1 of the 8-K12G3)
21.1  
Subsidiaries of the Registrant (filed herewith)
23.1  
Consent of KPMG LLP (filed herewith)
23.2  
Consent of KPMG LLP related to the Accenture plc 2010 Employee Share Purchase Plan (filed herewith)
24.1  Power of Attorney (included on the signature page hereto)
31.1  
Certification of the ChiefPrincipal Executive Officer pursuant to Rule 13a-14(a) or 15d-14(a) of the Securities Exchange Act of 1934, as adopted pursuant to Section 302 of the Sarbanes-Oxley Act of 2002 (filed herewith)
31.2  
Certification of the ChiefPrincipal Financial Officer pursuant to Rule 13a-14(a) or 15d-14(a) of the Securities Exchange Act of 1934, as adopted pursuant to Section 302 of the Sarbanes-Oxley Act of 2002 (filed herewith)

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32.1  
Certification of the ChiefPrincipal Executive Officer pursuant to 18 U.S.C. Section 1350, as adopted pursuant to Section 906 of the Sarbanes-Oxley Act of 2002 (furnished herewith)
32.2  
Certification of the ChiefPrincipal Financial Officer pursuant to 18 U.S.C. Section 1350, as adopted pursuant to Section 906 of the Sarbanes-Oxley Act of 2002 (furnished herewith)
99.1  
Amended and Restated Accenture plc 2010 Employee Share Purchase Plan Financial Statements (filed herewith)

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101  The following financial information from Accenture plc’s Annual Report on Form 10-K for the fiscal year ended August 31, 2017,2019, formatted in XBRL (eXtensible Business Reporting Language):Inline XBRL: (i) Consolidated Balance Sheets as of August 31, 20172019 and August 31, 2016,2018, (ii) Consolidated Income Statements for the years ended August 31, 2017, 20162019, 2018 and 2015,2017, (iii) Consolidated Statements of Comprehensive Income for the years ended August 31, 2017, 20162019, 2018 and 2015,2017, (iv) Consolidated Shareholders’ Equity StatementStatements for the years ended August 31, 2017, 20162019, 2018 and 2015,2017, (v) Consolidated Cash Flows Statements for the years ended August 31, 2017, 20162019, 2018 and 2015,2017, and (vi) the Notes to Consolidated Financial Statements
104The cover page from Accenture plc’s Annual Report on Form 10-K for the year ended August 31, 2019, formatted in Inline XBRL (included as Exhibit 101)
(*)Indicates management contract or compensatory plan or arrangement.
The agreements and other documents filed as exhibits to this report are not intended to provide factual information or other disclosure other than with respect to the terms of the agreements or other documents themselves, and you should not rely on them for that purpose. In particular, any representations and warranties made by us in these agreements or other documents were made solely within the specific context of the relevant agreement or document and may not describe the actual state of affairs as of the date they were made or at any other time.
ITEM 16.    FORM 10-K SUMMARY
Not applicable.




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SIGNATURES
Pursuant to the requirements of Section 13 or 15(d) of the Securities Exchange Act of 1934, the registrant has duly caused this report to be signed on its behalf on October 26, 201729, 2019 by the undersigned, thereunto duly authorized.
 
ACCENTURE PLC
  
By:
/s/    PIERRE NANTERMEJULIE SWEET
 
Name: Pierre NantermeJulie Sweet
Title: Chief Executive Officer
POWER OF ATTORNEY
KNOW ALL PERSONS BY THESE PRESENTS, that each person whose signature appears below hereby constitutes and appoints Pierre Nanterme, David P. RowlandJulie Sweet, KC McClure and Joel Unruch, and each of them, as his or her true and lawful attorneys-in-fact and agents, with power to act with or without the others and with full power of substitution and resubstitution, to do any and all acts and things and to execute any and all instruments which said attorneys and agents and each of them may deem necessary or desirable to enable the registrant to comply with the U.S. Securities Exchange Act of 1934, as amended, and any rules, regulations and requirements of the U.S. Securities and Exchange Commission thereunder in connection with the registrant’s Annual Report on Form 10-K for the fiscal year ended August 31, 20172019 (the “Annual Report”), including specifically, but without limiting the generality of the foregoing, power and authority to sign the name of the registrant and the name of the undersigned, individually and in his or her capacity as a director or officer of the registrant, to the Annual Report as filed with the U.S. Securities and Exchange Commission, to any and all amendments thereto, and to any and all instruments or documents filed as part thereof or in connection therewith; and each of the undersigned hereby ratifies and confirms all that said attorneys and agents and each of them shall do or cause to be done by virtue hereof.
Pursuant to the requirements of the Securities Exchange Act of 1934, this report has been signed below on October 26, 201729, 2019 by the following persons on behalf of the registrant and in the capacities indicated.
 
Signature  Title
   
/s/    PIERRE NANTERMEJULIE SWEET
  Chief Executive Officer Chairman of the Board and Director
Pierre NantermeJulie Sweet (principal executive officer)
   
/s/    DAVID P. ROWLANDKCMCCLURE
  Chief Financial Officer
David P. RowlandKC McClure (principal financial officer)
   
/s/    RICHARD P. CLARK
  Chief Accounting Officer
Richard P. Clark (principal accounting officer)
   
/s/    DAVID P. ROWLAND
Executive Chairman of the Board and Director
David P. Rowland
/s/    MARJORIE MAGNER
Lead Director
Marjorie Magner
/s/    JAIME ARDILA
  Director
Jaime Ardila  
   
/s/    CHARLES GIANCARLO
Director
Charles Giancarlo


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/s/    HERBERT HAINER
  Director
Herbert Hainer  
   
/s/    WILLIAM L. KIMSEY
Director
William L. Kimsey
/s/    MARJORIE MAGNER
Director
Marjorie Magner
/s/    NANCY MCKINSTRY
  Director
Nancy McKinstry  
   
/s/    GILLES C. PÉLISSON
  Director
Gilles C. Pélisson  
   
/s/    PAULA A. PRICE
  Director
Paula A. Price  
   
/s/ VENKATA S.M.RENDUCHINTALA
Director
Venkata S.M. Renduchintala
/s/    ARUN SARIN
  Director
Arun Sarin  
   
/s/    FRANK K. TANG
  Director
Frank K. Tang  
   
/s/    TRACEY T. TRAVIS
  Director
Tracey T. Travis  




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ACCENTURE PLC
INDEX TO CONSOLIDATED FINANCIAL STATEMENTS
 
   
   Page
  
Consolidated Financial Statements as of August 31, 20172019 and 20162018 and for the years ended August 31, 2017, 20162019, 2018 and 2015:2017:   
  
  
 
  
  
  


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Report of Independent Registered Public Accounting Firm

TheTo the Shareholders and Board of Directors
Accenture plc:

Opinions on the Consolidated Financial Statements and ShareholdersInternal Control Over Financial Reporting
Accenture plc:
We have audited the accompanying consolidated balance sheets of Accenture plc and its subsidiaries(and subsidiaries) (the Company) as of August 31, 20172019 and 2016, and2018, the related consolidated statements of income, comprehensive income, shareholders’ equity, and cash flows for each of the years in the three-year period ended August 31, 2017.2019, and the related notes (collectively, the consolidated financial statements). We also have audited Accenture plc’sthe Company’s internal control over financial reporting as of August 31, 2017,2019, based on criteria established in Internal Control - Integrated Framework (2013) issued by the Committee of Sponsoring Organizations of the Treadway Commission (COSO)Commission.
In our opinion, the consolidated financial statements referred to above present fairly, in all material respects, the financial position of the Company as of August 31, 2019 and 2018, and the results of its operations and its cash flows for each of the years in the three-year period ended August 31, 2019, in conformity with U.S. generally accepted accounting principles. Also in our opinion, the Company maintained, in all material respects, effective internal control over financial reporting as of August 31, 2019 based on criteria established in Internal Control - Integrated Framework (2013) issued by the Committee of Sponsoring Organizations of the Treadway Commission.
Change in Accounting Principle
As discussed in Note 1 to the consolidated financial statements, the Company changed its method of accounting for revenue and certain costs effective September 1, 2018 due to the adoption of Accounting Standard Update (ASU) No. 2014-09, which established Accounting Standard Codification Topic 606, Revenue from Contracts with Customers and its method of accounting for income taxes related to intra-entity transfers of assets effective September 1, 2018 due to the adoption of ASU No. 2016-16, Income Taxes (Topic 740): Intra-Entity Transfers of Assets Other Than Inventory. Accenture plc’s
Basis for Opinions
The Company’s management is responsible for these consolidated financial statements, for maintaining effective internal control over financial reporting, and for its assessment of the effectiveness of internal control over financial reporting, included in the accompanying Management’s Annual Report on Internal Control over Financial Reporting (Item 9A).appearing under Item 9A. Our responsibility is to express an opinion on thesethe Company’s consolidated financial statements and an opinion on the Company’s internal control over financial reporting based on our audits. We are a public accounting firm registered with the Public Company Accounting Oversight Board (United States) (PCAOB) and are required to be independent with respect to the Company in accordance with the U.S. federal securities laws and the applicable rules and regulations of the Securities and Exchange Commission and the PCAOB.
We conducted our audits in accordance with the standards of the Public Company Accounting Oversight Board (United States).PCAOB. Those standards require that we plan and perform the audits to obtain reasonable assurance about whether the consolidated financial statements are free of material misstatement, whether due to error or fraud, and whether effective internal control over financial reporting was maintained in all material respects.
Our audits of the consolidated financial statements included performing procedures to assess the risks of material misstatement of the consolidated financial statements, whether due to error or fraud, and performing procedures that respond to those risks. Such procedures included examining, on a test basis, evidence supportingregarding the amounts and disclosures in the consolidated financial statements, assessingstatements. Our audits also included evaluating the accounting principles used and significant estimates made by management, andas well as evaluating the overall presentation of the consolidated financial statement presentation.statements. Our audit of internal control over financial reporting included obtaining an understanding of internal control over financial reporting, assessing the risk that a material weakness exists, and testing and evaluating the design and operating effectiveness of internal control based on the assessed risk. Our audits also included performing such other procedures as we considered necessary in the circumstances. We believe that our audits provide a reasonable basis for our opinions.

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Definition and Limitations of Internal Control Over Financial Reporting
A company’s internal control over financial reporting is a process designed to provide reasonable assurance regarding the reliability of financial reporting and the preparation of financial statements for external purposes in accordance with generally accepted accounting principles. A company’s internal control over financial reporting includes those policies and procedures that (1) pertain to the maintenance of records that, in reasonable detail, accurately and fairly reflect the transactions and dispositions of the assets of the company; (2) provide reasonable assurance that transactions are recorded as necessary to permit preparation of financial statements in accordance with generally accepted accounting principles, and that receipts and expenditures of the company are being made only in accordance with authorizations of management and directors of the company; and (3) provide reasonable assurance regarding prevention or timely detection of unauthorized acquisition, use, or disposition of the company’s assets that could have a material effect on the financial statements.
Because of its inherent limitations, internal control over financial reporting may not prevent or detect misstatements. Also, projections of any evaluation of effectiveness to future periods are subject to the risk that controls may become inadequate because of changes in conditions, or that the degree of compliance with the policies or procedures may deteriorate.
In our opinion,Critical Audit Matters
The critical audit matters communicated below are matters arising from the current period audit of the consolidated financial statements referredthat were communicated or required to above present fairly,be communicated to the audit committee and that: (1) relate to accounts or disclosures that are material to the consolidated financial statements and (2) involved our especially challenging, subjective, or complex judgments. The communication of critical audit matters does not alter in all material respects,any way our opinion on the consolidated financial positionstatements, taken as a whole, and we are not, by communicating the critical audit matters below, providing separate opinions on the critical audit matters or on the accounts or disclosures to which they relate.
Evaluation of Accenture plcestimated costs to complete certain technology integration consulting services contracts
As discussed in Notes 1 and 2 to the consolidated financial statements, revenues from contracts for technology integration consulting services where the Company designs, builds, and implements new or enhanced system applications and related processes for its subsidiariesclients are recognized over time since control of the system is transferred continuously to the client. Generally, revenue is recognized using costs incurred to date relative to total estimated costs at completion to measure progress toward satisfying the Company’s performance obligations, which typically occurs over time periods ranging from six months to two years.
We identified the evaluation of estimated costs to complete certain technology integration consulting services contracts as a critical audit matter. Subjective auditor judgment was required to evaluate the assumptions used to develop the estimate of costs to complete the contracts.
The primary procedures we performed to address this critical audit matter included the following. We tested certain internal controls over the Company’s process for estimating costs to complete technology integration consulting services contracts, including controls over the assumptions used to develop the estimate of costs to complete the contracts. We tested the estimated costs to complete for certain technology integration consulting services contracts by evaluating:
The scope of the work and timing of delivery for consistency with the underlying contractual terms;
The estimate for consistency with the status of delivery, based on internal and customer-facing information;
Changes to estimated costs, if any, including the amount and timing of the change; and
Actual costs incurred subsequent to the balance sheet date to assess if they were consistent with the estimate for that time period.
We evaluated the Company’s ability to estimate costs by comparing estimates developed at contract inception to actual costs ultimately incurred to satisfy the performance obligation.
Evaluation of unrecognized tax benefits
As discussed in Note 10 to the consolidated financial statements, the Company has $1,233 million of unrecognized tax benefits as of August 31, 20172019. The Company recognizes tax positions when it believes such positions are more likely than not of being sustained if challenged. Recognized tax positions are measured at

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the largest amount of benefit greater than 50 percent likely of being realized. The Company uses estimates and 2016, andassumptions in determining the resultsamount of their operations and their cash flows for eachunrecognized tax benefits.
We identified the evaluation of the yearsCompany’s unrecognized tax benefits related to transfer pricing and certain other intercompany transactions as a critical audit matter. Complex auditor judgment was required in evaluating the three-year period ended August 31, 2017, in conformity with U.S. generally accepted accounting principles. Also in our opinion, Accenture plc maintained, in all material respects, effective internal control over financial reporting asCompany’s interpretation of August 31, 2017, based on criteria established in Internal Control - Integrated Framework issued by the Committee of Sponsoring Organizationstax law and its analysis of the Treadway Commission (COSO).recognition and measurement of its tax positions.

The primary procedures we performed to address this critical audit matter included the following. We tested certain internal controls over the Company’s unrecognized tax benefits process, including controls over transfer pricing and certain other intercompany transactions. We involved tax and transfer pricing professionals with specialized skills and knowledge, who assisted in:
Evaluating the Company’s interpretation of tax laws and income tax consequences of intercompany transactions, including internal restructurings and intra-entity transfers of assets;
Assessing transfer pricing studies for compliance with applicable laws and regulations;
Analyzing the Company’s tax positions, including the methodology over the measurement of unrecognized tax benefits related to transfer pricing;
Evaluating the Company’s determination of unrecognized tax benefits, including the associated effect in other jurisdictions; and
Inspecting settlements with applicable taxing authorities.
In addition, we evaluated the Company’s ability to estimate its unrecognized tax benefits by comparing historical unrecognized tax benefits to actual results upon the conclusion of examinations by applicable taxing authorities.


/s/ KPMG LLP

We have served as the Company’s auditor since 2002.
Chicago, Illinois
October 26, 201729, 2019





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ACCENTURE PLC
CONSOLIDATED BALANCE SHEETS
August 31, 20172019 and 20162018
(In thousands of U.S. dollars, except share and per share amounts)
 August 31,
2017
 August 31,
2016
ASSETS   
CURRENT ASSETS:   
Cash and cash equivalents$4,126,860
 $4,905,609
Short-term investments3,011
 2,875
Receivables from clients, net4,569,214
 4,072,180
Unbilled services, net2,316,043
 2,150,219
Other current assets1,082,161
 845,339
Total current assets12,097,289
 11,976,222
NON-CURRENT ASSETS:   
Unbilled services, net40,938
 68,145
Investments211,610
 198,633
Property and equipment, net1,140,598
 956,542
Goodwill5,002,352
 3,609,437
Deferred contract costs755,871
 733,219
Deferred income taxes, net2,214,901
 2,077,312
Other non-current assets1,226,331
 989,494
Total non-current assets10,592,601
 8,632,782
TOTAL ASSETS$22,689,890
 $20,609,004
LIABILITIES AND SHAREHOLDERS’ EQUITY   
CURRENT LIABILITIES:   
Current portion of long-term debt and bank borrowings$2,907
 $2,773
Accounts payable1,525,065
 1,280,821
Deferred revenues2,669,520
 2,364,728
Accrued payroll and related benefits4,060,364
 4,040,751
Accrued consumption taxes383,391
 358,359
Income taxes payable708,485
 362,963
Other accrued liabilities474,547
 468,529
Total current liabilities9,824,279
 8,878,924
NON-CURRENT LIABILITIES:   
Long-term debt22,163
 24,457
Deferred revenues663,248
 754,812
Retirement obligation1,408,759
 1,494,789
Deferred income taxes, net137,098
 111,020
Income taxes payable574,780
 850,709
Other non-current liabilities349,363
 304,917
Total non-current liabilities3,155,411
 3,540,704
COMMITMENTS AND CONTINGENCIES
 
SHAREHOLDERS’ EQUITY:   
Ordinary shares, par value 1.00 euros per share, 40,000 shares authorized and issued as of August 31, 2017 and August 31, 201657
 57
Class A ordinary shares, par value $0.0000225 per share, 20,000,000,000 shares authorized, 638,965,789 and 654,202,813 shares issued as of August 31, 2017 and August 31, 2016, respectively14
 15
Class X ordinary shares, par value $0.0000225 per share, 1,000,000,000 shares authorized, 20,531,383 and 21,917,155 shares issued and outstanding as of August 31, 2017 and August 31, 2016, respectively
 
Restricted share units1,095,026
 1,004,128
Additional paid-in capital3,516,399
 2,924,729
Treasury shares, at cost: Ordinary, 40,000 shares as of August 31, 2017 and August 31, 2016; Class A ordinary, 23,408,811 and 33,529,739 shares as of August 31, 2017 and August 31, 2016, respectively(1,649,090) (2,591,907)
Retained earnings7,081,855
 7,879,960
Accumulated other comprehensive loss(1,094,784) (1,661,720)
Total Accenture plc shareholders’ equity8,949,477
 7,555,262
Noncontrolling interests760,723
 634,114
Total shareholders’ equity9,710,200
 8,189,376
TOTAL LIABILITIES AND SHAREHOLDERS’ EQUITY$22,689,890
 $20,609,004
The accompanying Notes are an integral part of these Consolidated Financial Statements.

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ACCENTURE PLC
CONSOLIDATED INCOME STATEMENTS
For the Years Ended August 31, 2017, 2016 and 2015
(In thousands of U.S. dollars, except share and per share amounts)

 2017 2016 2015
REVENUES:     
Revenues before reimbursements (“Net revenues”)$34,850,182
 $32,882,723
 $31,047,931
Reimbursements1,915,296
 1,914,938
 1,866,493
Revenues36,765,478
 34,797,661
 32,914,424
OPERATING EXPENSES:     
Cost of services:     
Cost of services before reimbursable expenses23,819,690
 22,605,296
 21,238,692
Reimbursable expenses1,915,296
 1,914,938
 1,866,493
Cost of services25,734,986
 24,520,234
 23,105,185
Sales and marketing3,754,313
 3,580,439
 3,505,045
General and administrative costs2,133,777
 1,886,543
 1,803,943
Pension settlement charge509,793
 
 64,382
Total operating expenses32,132,869
 29,987,216
 28,478,555
OPERATING INCOME4,632,609
 4,810,445
 4,435,869
Interest income37,940
 30,484
 33,991
Interest expense(15,545) (16,258) (14,578)
Other income (expense), net(38,720) (69,922) (44,752)
Gain (loss) on sale of businesses(252) 848,823
 
INCOME BEFORE INCOME TAXES4,616,032
 5,603,572
 4,410,530
Provision for income taxes981,100
 1,253,969
 1,136,741
NET INCOME3,634,932
 4,349,603
 3,273,789
Net income attributable to noncontrolling interests in
Accenture Holdings plc and Accenture Canada Holdings Inc.
(149,131) (195,560) (178,925)
Net income attributable to noncontrolling interests – other(40,652) (42,151) (41,283)
NET INCOME ATTRIBUTABLE TO ACCENTURE PLC$3,445,149
 $4,111,892
 $3,053,581
Weighted average Class A ordinary shares:     
Basic620,104,250
 624,797,820
 626,799,586
Diluted660,463,227
 667,770,274
 678,757,070
Earnings per Class A ordinary share:     
Basic$5.56
 $6.58
 $4.87
Diluted$5.44
 $6.45
 $4.76
Cash dividends per share$2.42
 $2.20
 $2.04
 August 31,
2019
 August 31,
2018
    
ASSETS   
CURRENT ASSETS:   
Cash and cash equivalents$6,126,853
 $5,061,360
Short-term investments3,313
 3,192
Receivables and contract assets8,095,071
 7,496,368
Other current assets1,225,364
 1,024,639
Total current assets15,450,601
 13,585,559
NON-CURRENT ASSETS:   
Contract assets71,002
 23,036
Investments240,313
 215,532
Property and equipment, net1,391,166
 1,264,020
Goodwill6,205,550
 5,383,012
Deferred contract costs681,492
 705,124
Deferred income taxes, net4,349,464
 2,086,807
Other non-current assets1,400,292
 1,185,993
Total non-current assets14,339,279
 10,863,524
TOTAL ASSETS$29,789,880
 $24,449,083
LIABILITIES AND SHAREHOLDERS’ EQUITY   
CURRENT LIABILITIES:   
Current portion of long-term debt and bank borrowings$6,411
 $5,337
Accounts payable1,646,641
 1,348,802
Deferred revenues3,188,835
 2,837,682
Accrued payroll and related benefits4,890,542
 4,569,172
Income taxes payable378,017
 497,885
Other accrued liabilities951,450
 892,873
Total current liabilities11,061,896
 10,151,751
NON-CURRENT LIABILITIES:   
Long-term debt16,247
 19,676
Deferred revenues565,224
 618,124
Retirement obligation1,765,914
 1,410,656
Deferred income taxes, net133,232
 125,729
Income taxes payable892,688
 956,836
Other non-current liabilities526,988
 441,723
Total non-current liabilities3,900,293
 3,572,744
COMMITMENTS AND CONTINGENCIES

 

SHAREHOLDERS’ EQUITY:   
Ordinary shares, par value 1.00 euros per share, 40,000 shares authorized and issued as of August 31, 2019 and August 31, 201857
 57
Class A ordinary shares, par value $0.0000225 per share, 20,000,000,000 shares authorized, 654,739,267 and 663,327,677 shares issued as of August 31, 2019 and August 31, 2018, respectively15
 15
Class X ordinary shares, par value $0.0000225 per share, 1,000,000,000 shares authorized, 609,404 and 655,521 shares issued and outstanding as of August 31, 2019 and August 31, 2018, respectively
 
Restricted share units1,411,903
 1,234,623
Additional paid-in capital5,804,448
 4,870,764
Treasury shares, at cost: Ordinary, 40,000 shares as of August 31, 2019 and August 31, 2018; Class A ordinary, 18,964,863 and 24,293,199 shares as of August 31, 2019 and August 31, 2018, respectively(1,388,376) (2,116,948)
Retained earnings10,421,538
 7,952,413
Accumulated other comprehensive loss(1,840,577) (1,576,171)
Total Accenture plc shareholders’ equity14,409,008
 10,364,753
Noncontrolling interests418,683
 359,835
Total shareholders’ equity14,827,691
 10,724,588
TOTAL LIABILITIES AND SHAREHOLDERS’ EQUITY$29,789,880
 $24,449,083

The accompanying Notes are an integral part of these Consolidated Financial Statements.


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ACCENTURE PLC
CONSOLIDATED INCOME STATEMENTS OF COMPREHENSIVE INCOME
For the Years Ended August 31, 2017, 20162019, 2018 and 20152017
(In thousands of U.S. dollars)dollars, except share and per share amounts)


 2017 2016 2015
NET INCOME$3,634,932
 $4,349,603
 $3,273,789
OTHER COMPREHENSIVE INCOME (LOSS), NET OF TAX:     
Foreign currency translation149,920
 (66,459) (528,908)
Defined benefit plans368,885
 (285,885) 7,524
Cash flow hedges46,624
 101,299
 (17,079)
Marketable securities1,507
 1,297
 (1,561)
OTHER COMPREHENSIVE INCOME (LOSS) ATTRIBUTABLE TO ACCENTURE PLC566,936
 (249,748) (540,024)
Other comprehensive income (loss) attributable to noncontrolling interests
31,724
 (7,881) 10,160
COMPREHENSIVE INCOME$4,233,592
 $4,091,974
 $2,743,925
      
COMPREHENSIVE INCOME ATTRIBUTABLE TO ACCENTURE PLC$4,012,085
 $3,862,144
 $2,513,557
Comprehensive income attributable to noncontrolling interests221,507
 229,830
 230,368
COMPREHENSIVE INCOME$4,233,592
 $4,091,974
 $2,743,925

 2019 2018 2017
REVENUES:     
Revenues$43,215,013
 $40,992,534
 $36,176,841
OPERATING EXPENSES:     
Cost of services29,900,325
 28,499,170
 25,105,349
Sales and marketing4,447,456
 4,196,201
 3,752,313
General and administrative costs2,562,158
 2,398,384
 2,127,777
Total operating expenses36,909,939
 35,093,755
 30,985,439
OPERATING INCOME6,305,074
 5,898,779
 5,191,402
Interest income87,508
 56,337
 37,940
Interest expense(22,963) (19,539) (15,545)
Other income (expense), net(117,822) (127,484) (87,720)
Pension settlement charge
 
 (509,793)
Gain (loss) on sale of businesses
 
 (252)
INCOME BEFORE INCOME TAXES6,251,797
 5,808,093
 4,616,032
Provision for income taxes1,405,556
 1,593,499
 981,100
NET INCOME4,846,241
 4,214,594
 3,634,932
Net income attributable to noncontrolling interests in
Accenture Holdings plc and Accenture Canada Holdings Inc.
(6,694) (95,063) (149,131)
Net income attributable to noncontrolling interests – other(60,435) (59,624) (40,652)
NET INCOME ATTRIBUTABLE TO ACCENTURE PLC$4,779,112
 $4,059,907
 $3,445,149
Weighted average Class A ordinary shares:     
Basic638,098,125
 628,451,742
 620,104,250
Diluted650,204,873
 655,296,150
 660,463,227
Earnings per Class A ordinary share:     
Basic$7.49
 $6.46
 $5.56
Diluted$7.36
 $6.34
 $5.44
Cash dividends per share$2.92
 $2.66
 $2.42
The accompanying Notes are an integral part of these Consolidated Financial Statements.



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ACCENTURE PLC
CONSOLIDATED STATEMENTS OF COMPREHENSIVE INCOME
For the Years Ended August 31, 2019, 2018 and 2017
(In thousands of U.S. dollars)

 2019 2018 2017
NET INCOME$4,846,241
 $4,214,594
 $3,634,932
OTHER COMPREHENSIVE INCOME (LOSS), NET OF TAX:     
Foreign currency translation(132,707) (305,225) 149,920
Defined benefit plans(253,039) 21,335
 368,885
Cash flow hedges123,003
 (198,645) 46,624
Investments(1,663) 1,148
 1,507
OTHER COMPREHENSIVE INCOME (LOSS) ATTRIBUTABLE TO ACCENTURE PLC(264,406) (481,387) 566,936
Other comprehensive income (loss) attributable to noncontrolling interests
(6,749) (2,233) 31,724
COMPREHENSIVE INCOME$4,575,086
 $3,730,974
 $4,233,592
      
COMPREHENSIVE INCOME ATTRIBUTABLE TO ACCENTURE PLC$4,514,706
 $3,578,520
 $4,012,085
Comprehensive income attributable to noncontrolling interests60,380
 152,454
 221,507
COMPREHENSIVE INCOME$4,575,086
 $3,730,974
 $4,233,592

ACCENTURE PLC
CONSOLIDATED SHAREHOLDERS’ EQUITY STATEMENTS
For the Years Ended August 31, 2017, 2016 and 2015
(In thousands of U.S. dollars and share amounts)

 
Ordinary
Shares
 
Class A
Ordinary
Shares
 
Class X
Ordinary
Shares
 Restricted Share Units  Additional Paid-in Capital Treasury Shares   Accumulated Other Comprehensive Loss Total Accenture plc Shareholders’ Equity Noncontrolling Interests Total Shareholders’ Equity
 $ No. Shares $ No. Shares $ No. Shares   $ No. Shares Retained Earnings    
Balance as of August 31, 2014$57
 40
 $18
 786,869
 $1
 28,057
 $921,586
 $3,347,392
 $(9,423,202) (158,410) $11,758,131
 $(871,948) $5,732,035
 $553,302
 $6,285,337
Net income                    3,053,581
   3,053,581
 220,208
 3,273,789
Other comprehensive income (loss)                      (540,024) (540,024) 10,160
 (529,864)
Income tax benefit on share-based compensation plans              202,868
         202,868
   202,868
Purchases of Class A ordinary shares              112,476
 (2,273,933) (25,449)     (2,161,457) (112,476) (2,273,933)
Share-based compensation expense            634,195
 46,134
  
     
   680,329
   680,329
Purchases/redemptions of Accenture Holdings plc ordinary shares, Accenture Canada Holdings Inc. exchangeable shares and Class X ordinary shares          (4,722)   (170,168)         (170,168) (8,888) (179,056)
Issuances of Class A ordinary shares:                             
Employee share programs    

 11,649
     (575,979) 878,939
 224,735
 5,763
     527,695
 26,454
 554,149
Upon redemption of Accenture Holdings plc ordinary shares      6,240
       29,815
         29,815
 (29,815) 
Dividends            51,401
    
   (1,328,188)   (1,276,787) (76,684) (1,353,471)
Other, net              69,354
     (13,516)   55,838
 (68,415) (12,577)
Balance as of August 31, 2015$57
 40
 $18
 804,758
 $1
 23,335
 $1,031,203
 $4,516,810
 $(11,472,400) (178,096) $13,470,008
 $(1,411,972) $6,133,725
 $513,846
 $6,647,571

F- 6

Table of Contents


ACCENTURE PLC
CONSOLIDATED SHAREHOLDERS’ EQUITY STATEMENTS — (continued)
For the Years Ended August 31, 2017, 2016, and 2015
(In thousands of U.S. dollars and share amounts)

 
Ordinary
Shares
 
Class A
Ordinary
Shares
 
Class X
Ordinary
Shares
 Restricted Share Units  Additional Paid-in Capital Treasury Shares   Accumulated Other Comprehensive Loss Total Accenture plc Shareholders’ Equity Noncontrolling Interests Total Shareholders’ Equity
 $ No. Shares $ No. Shares $ No. Shares   $ No. Shares Retained Earnings    
Net income                    4,111,892
   4,111,892
 237,711
 4,349,603
Other comprehensive income (loss)                      (249,748) (249,748) (7,881) (257,629)
Income tax benefit on share-based compensation plans              112,562
         112,562
   112,562
Purchases of Class A ordinary shares              103,760
 (2,532,796) (23,848)     (2,429,036) (103,760) (2,532,796)
Cancellation of treasury shares    (4) (163,016)       (2,923,579) 11,199,016
 163,016
 (8,275,433)   
   
Share-based compensation expense            701,923
 56,253
         758,176
   758,176
Purchases/redemptions of Accenture Holdings plc ordinary shares, Accenture Canada Holdings Inc. exchangeable shares and Class X ordinary shares        (1) (1,418)   (68,481)     

   (68,482) (3,711) (72,193)
Issuances of Class A ordinary shares:                             
Employee share programs    1
 11,686
     (785,141) 1,138,304
 214,273
 5,358
     567,437
 23,920
 591,357
Upon redemption of Accenture Holdings plc ordinary shares      775
       3,541
         3,541
 (3,541) 
Dividends            51,137
       (1,423,316)   (1,372,179) (65,959) (1,438,138)
Other, net            5,006
 (14,441)     (3,191)   (12,626) 43,489
 30,863
Balance as of August 31, 2016$57
 40
 $15
 654,203
 $
 21,917
 $1,004,128
 $2,924,729
 $(2,591,907) (33,570) $7,879,960
 $(1,661,720) $7,555,262
 $634,114
 $8,189,376

F- 7

Table of Contents


ACCENTURE PLC
CONSOLIDATED SHAREHOLDERS’ EQUITY STATEMENTS — (continued)
For the Years Ended August 31, 2017, 2016, and 2015
(In thousands of U.S. dollars and share amounts)

 
Ordinary
Shares
 
Class A
Ordinary
Shares
 
Class X
Ordinary
Shares
 Restricted Share Units  Additional Paid-in Capital Treasury Shares   Accumulated Other Comprehensive Loss Total Accenture plc Shareholders’ Equity Noncontrolling Interests Total Shareholders’ Equity
 $ No. Shares $ No. Shares $ No. Shares   $ No. Shares Retained Earnings    
Net income                    3,445,149
   3,445,149
 189,783
 3,634,932
Other comprehensive income (loss)                      566,936
 566,936
 31,724
 598,660
Purchases of Class A ordinary shares              98,039
 (2,552,880) (21,258)     (2,454,841) (98,039) (2,552,880)
Cancellation of treasury shares    (1) (26,858)       (413,509) 3,014,356
 26,858
 (2,600,846)   
 
 
Share-based compensation expense            755,011
 40,224
         795,235
   795,235
Purchases/redemptions of Accenture Holdings plc ordinary shares, Accenture Canada Holdings Inc. exchangeable shares and Class X ordinary shares        

 (1,386)   (92,160)         (92,160) (4,011) (96,171)
Issuances of Class A ordinary shares:                             
Employee share programs    

 10,861
     (715,790) 975,322
 481,341
 4,521
 (90,612)   650,261
 25,784
 676,045
Upon redemption of Accenture Holdings plc ordinary shares      760
       5,595
         5,595
 (5,595) 
Dividends            51,677
       (1,550,411)   (1,498,734) (68,844) (1,567,578)
Other, net            
 (21,841)     (1,385)   (23,226) 55,807
 32,581
Balance as of August 31, 2017$57
 40
 $14
 638,966
 $
 20,531
 $1,095,026
 $3,516,399
 $(1,649,090) (23,449) $7,081,855
 $(1,094,784) $8,949,477
 $760,723
 $9,710,200

The accompanying Notes are an integral part of these Consolidated Financial Statements.




F- 7

Table of Contents


ACCENTURE PLC
CONSOLIDATED SHAREHOLDERS’ EQUITY STATEMENTS
For the Years Ended August 31, 2019, 2018 and 2017
(In thousands of U.S. dollars and share amounts)

 
Ordinary
Shares
 
Class A
Ordinary
Shares
 
Class X
Ordinary
Shares
 Restricted Share Units  Additional Paid-in Capital Treasury Shares   Accumulated Other Comprehensive Loss Total Accenture plc Shareholders’ Equity Noncontrolling Interests Total Shareholders’ Equity
 $ No. Shares $ No. Shares $ No. Shares   $ No. Shares Retained Earnings    
Balance as of August 31, 2016$57
 40
 $15
 654,203
 $
 21,917
 $1,004,128
 $2,924,729
 $(2,591,907) (33,570) $7,879,960
 $(1,661,720) $7,555,262
 $634,114
 $8,189,376
Net income                    3,445,149
   3,445,149
 189,783
 3,634,932
Other comprehensive income (loss)                      566,936
 566,936
 31,724
 598,660
Purchases of Class A ordinary shares              98,039
 (2,552,880) (21,258)     (2,454,841) (98,039) (2,552,880)
Cancellation of treasury shares    (1) (26,858)       (413,509) 3,014,356
 26,858
 (2,600,846)   
   
Share-based compensation expense            755,011
 40,224
  
     
   795,235
   795,235
Purchases/redemptions of Accenture Holdings plc ordinary shares, Accenture Canada Holdings Inc. exchangeable shares and Class X ordinary shares          (1,386)   (92,160)         (92,160) (4,011) (96,171)
Issuances of Class A ordinary shares:                             
Employee share programs      10,861
     (715,790) 975,322
 481,341
 4,521
 (90,612)   650,261
 25,784
 676,045
Upon redemption of Accenture Holdings plc ordinary shares      760
       5,595
         5,595
 (5,595) 
Dividends            51,677
    
   (1,550,411)   (1,498,734) (68,844) (1,567,578)
Other, net            

 (21,841)     (1,385)   (23,226) 55,807
 32,581
Balance as of August 31, 2017$57
 40
 $14
 638,966
 $
 20,531
 $1,095,026
 $3,516,399
 $(1,649,090) (23,449) $7,081,855
 $(1,094,784) $8,949,477
 $760,723
 $9,710,200

F- 8

Table of Contents



ACCENTURE PLC
CONSOLIDATED CASH FLOWS STATEMENTS
For the Years Ended August 31, 2017, 2016 and 2015
(In thousands of U.S. dollars)
 2017 2016 2015
CASH FLOWS FROM OPERATING ACTIVITIES:     
Net income$3,634,932
 $4,349,603
 $3,273,789
Adjustments to reconcile Net income to Net cash provided by operating activities—     
Depreciation, amortization and asset impairments801,789
 729,052
 645,923
Share-based compensation expense795,235
 758,176
 680,329
Pension settlement charge460,908
 
 64,382
(Gain) loss on sale of businesses252
 (848,823) 
Deferred income taxes, net(364,133) 65,940
 (459,109)
Other, net88,123
 (53,706) (237,876)
Change in assets and liabilities, net of acquisitions—     
Receivables from clients, net(169,714) (177,156) (158,990)
Unbilled services, current and non-current, net96,392
 (192,912) (268,135)
Other current and non-current assets(415,568) (655,876) (400,524)
Accounts payable173,712
 72,626
 113,548
Deferred revenues, current and non-current(38,954) 302,738
 182,836
Accrued payroll and related benefits(117,725) 386,018
 586,548
Income taxes payable, current and non-current15,721
 (158,970) 189,063
Other current and non-current liabilities12,069
 90,690
 (35,621)
Net cash provided by (used in) operating activities4,973,039
 4,667,400
 4,176,163
CASH FLOWS FROM INVESTING ACTIVITIES:     
Purchases of property and equipment(515,919) (496,566) (395,017)
Purchases of businesses and investments, net of cash acquired(1,704,188) (932,542) (791,704)
Proceeds from the sale of businesses and investments, net of cash transferred(24,035) 814,538
 10,553
Proceeds from sales of property and equipment10,263
 4,220
 5,784
Net cash provided by (used in) investing activities(2,233,879) (610,350) (1,170,384)
CASH FLOWS FROM FINANCING ACTIVITIES:     
Proceeds from issuance of ordinary shares676,045
 591,357
 554,149
Purchases of shares(2,649,051) (2,604,989) (2,452,989)
Proceeds from (repayments of) long-term debt, net(2,120) (1,059) 701
Cash dividends paid(1,567,578) (1,438,138) (1,353,471)
Other, net(17,531) (36,389) (34,712)
Net cash provided by (used in) financing activities(3,560,235) (3,489,218) (3,286,322)
Effect of exchange rate changes on cash and cash equivalents42,326
 (22,989) (279,996)
NET INCREASE (DECREASE) IN CASH AND CASH EQUIVALENTS(778,749) 544,843
 (560,539)
CASH AND CASH EQUIVALENTS, beginning of period
4,905,609
 4,360,766
 4,921,305
CASH AND CASH EQUIVALENTS, end of period
$4,126,860
 $4,905,609
 $4,360,766
SUPPLEMENTAL CASH FLOW INFORMATION:     
Interest paid$15,751
 $16,285
 $14,810
Income taxes paid$1,288,788
 $1,425,480
 $1,433,538
ACCENTURE PLC
CONSOLIDATED SHAREHOLDERS’ EQUITY STATEMENTS — (continued)
For the Years Ended August 31, 2019, 2018, and 2017
(In thousands of U.S. dollars and share amounts)

 
Ordinary
Shares
 
Class A
Ordinary
Shares
 
Class X
Ordinary
Shares
 Restricted Share Units  Additional Paid-in Capital Treasury Shares   Accumulated Other Comprehensive Loss Total Accenture plc Shareholders’ Equity Noncontrolling Interests Total Shareholders’ Equity
 $ No. Shares $ No. Shares $ No. Shares   $ No. Shares Retained Earnings    
Net income                    4,059,907
   4,059,907
 154,687
 4,214,594
Other comprehensive income (loss)                      (481,387) (481,387) (2,233) (483,620)
Purchases of Class A ordinary shares              49,766
 (2,554,084) (16,706)     (2,504,318) (49,766) (2,554,084)
Cancellation of treasury shares      (11,621)       (206,782) 1,582,067
 11,621
 (1,375,285)   
   
Share-based compensation expense            913,801
 63,107
         976,908
   976,908
Purchases/redemptions of Accenture Holdings plc ordinary shares, Accenture Canada Holdings Inc. exchangeable shares and Class X ordinary shares        

 (821)   (80,169)     

   (80,169) (4,841) (85,010)
Issuances of Class A ordinary shares:                             
Employee share programs      10,077
     (829,085) 1,132,024
 504,159
 4,201
 (68,656)   738,442
 14,704
 753,146
Upon redemption of Accenture Holdings plc ordinary shares    1
 25,906
   (19,054)   408,652
         408,653
 (408,653) 
Dividends            54,881
       (1,725,953)   (1,671,072) (37,652) (1,708,724)
Other, net            

 (12,233)     (19,455)   (31,688) (67,134) (98,822)
Balance as of August 31, 2018$57
 40
 $15
 663,328
 $
 656
 $1,234,623
 $4,870,764
 $(2,116,948) (24,333) $7,952,413
 $(1,576,171) $10,364,753
 $359,835
 $10,724,588

F- 9

Table of Contents


ACCENTURE PLC
CONSOLIDATED SHAREHOLDERS’ EQUITY STATEMENTS — (continued)
For the Years Ended August 31, 2019, 2018, and 2017
(In thousands of U.S. dollars and share amounts)

 
Ordinary
Shares
 
Class A
Ordinary
Shares
 
Class X
Ordinary
Shares
 Restricted Share Units  Additional Paid-in Capital Treasury Shares   Accumulated Other Comprehensive Loss Total Accenture plc Shareholders’ Equity Noncontrolling Interests Total Shareholders’ Equity
 $ No. Shares $ No. Shares $ No. Shares   $ No. Shares Retained Earnings    
Cumulative effect adjustment                    2,134,818
   2,134,818
 3,158
 2,137,976
Net income                    4,779,112
   4,779,112
 67,129
 4,846,241
Other comprehensive income (loss)                      (264,406) (264,406) (6,749) (271,155)
Purchases of Class A shares              3,302
 (2,669,336) (16,431)     (2,666,034) (3,302) (2,669,336)
Cancellation of treasury shares    

 (17,599)       (326,092) 2,745,321
 17,599
 (2,419,229)   
 
 
Share-based compensation expense            1,023,794
 69,459
         1,093,253
   1,093,253
Purchases/redemptions of Accenture Canada Holdings Inc. exchangeable shares and Class X shares        

 (47)   (21,768)         (21,768) (10) (21,778)
Issuances of Class A shares for employee share programs      9,010
     (903,526) 1,219,600
 652,587
 4,160
 (121,250)   847,411
 1,034
 848,445
Dividends            57,012
       (1,918,737)   (1,861,725) (2,628) (1,864,353)
Other, net            

 (10,817)     14,411
   3,594
 216
 3,810
Balance as of August 31, 2019$57
 40
 $15
 654,739
 $
 609
 $1,411,903
 $5,804,448
 $(1,388,376) (19,005) $10,421,538
 $(1,840,577) $14,409,008
 $418,683
 $14,827,691
The accompanying Notes are an integral part of these Consolidated Financial Statements.



F- 910

Table of Contents


ACCENTURE PLC
CONSOLIDATED CASH FLOWS STATEMENTS
For the Years Ended August 31, 2019, 2018 and 2017
(In thousands of U.S. dollars)
 2019 2018 2017
CASH FLOWS FROM OPERATING ACTIVITIES:     
Net income$4,846,241
 $4,214,594
 $3,634,932
Adjustments to reconcile Net income to Net cash provided by (used in) operating activities—     
Depreciation, amortization and asset impairments892,760
 926,776
 801,789
Share-based compensation expense1,093,253
 976,908
 795,235
Pension settlement charge
 
 460,908
(Gain) loss on sale of businesses
 
 252
Deferred income taxes, net(96,360) 94,000
 (364,133)
Other, net(87,522) 7,609
 88,123
Change in assets and liabilities, net of acquisitions—     
Receivables and contract assets, current and non-current(526,297) (710,804) (73,322)
Other current and non-current assets(489,817) (510,102) (415,568)
Accounts payable177,186
 (167,971) 173,712
Deferred revenues, current and non-current258,067
 176,853
 (38,954)
Accrued payroll and related benefits386,930
 646,416
 (117,725)
Income taxes payable, current and non-current(162,916) 183,933
 15,721
Other current and non-current liabilities335,428
 188,479
 12,069
Net cash provided by (used in) operating activities6,626,953
 6,026,691
 4,973,039
CASH FLOWS FROM INVESTING ACTIVITIES:     
Purchases of property and equipment(599,009) (619,187) (515,919)
Purchases of businesses and investments, net of cash acquired(1,193,071) (657,546) (1,704,188)
Proceeds from the sale of businesses and investments, net of cash transferred27,951
 20,197
 (24,035)
Other investing, net8,553
 6,932
 10,263
Net cash provided by (used in) investing activities(1,755,576) (1,249,604) (2,233,879)
CASH FLOWS FROM FINANCING ACTIVITIES:     
Proceeds from issuance of ordinary shares848,445
 753,146
 676,045
Purchases of shares(2,691,114) (2,639,094) (2,649,051)
Proceeds from (repayments of) long-term debt, net(4,772) (4,195) (2,120)
Cash dividends paid(1,864,353) (1,708,724) (1,567,578)
Other, net(55,377) (110,161) (17,531)
Net cash provided by (used in) financing activities(3,767,171) (3,709,028) (3,560,235)
Effect of exchange rate changes on cash and cash equivalents(38,713) (133,559) 42,326
NET INCREASE (DECREASE) IN CASH AND CASH EQUIVALENTS1,065,493
 934,500
 (778,749)
CASH AND CASH EQUIVALENTS, beginning of period
5,061,360
 4,126,860
 4,905,609
CASH AND CASH EQUIVALENTS, end of period
$6,126,853
 $5,061,360
 $4,126,860
SUPPLEMENTAL CASH FLOW INFORMATION:     
Interest paid$22,624
 $19,673
 $15,751
Income taxes paid, net$1,587,273
 $1,373,244
 $1,288,788
The accompanying Notes are an integral part of these Consolidated Financial Statements.

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Table of Contents
ACCENTURE PLC
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS
(In thousands of U.S. dollars, except share and per share amounts or as otherwise disclosed)




1.    SUMMARY OF SIGNIFICANT ACCOUNTING POLICIES
Description of Business
Accenture plc is one of the world’s leading organizations providing consulting, technology and outsourcing services and operates globally with one common brand and business model designed to enable it to provide clients around the world with the same high level of service. Drawing on a combination of industry and functional expertise, technology and innovation capabilities, and alliances,alliance relationships and global delivery resources, Accenture plc seeks to provide differentiated innovative services that help clients measurably improve their business performance and create sustainable value for their customers and stakeholders. Accenture plc’s global delivery model enables it to provide an end-to-end delivery capability by drawing on its global resourcesassemble integrated teams to deliverprovide high-quality, cost-effective solutions to clients.
Basis of Presentation
The Consolidated Financial Statements include the accounts of Accenture plc, an Irish company, and itsour controlled subsidiary companies (collectively, the “Company”).companies. Accenture plc is an Irish public limited company, which operates its business through its subsidiaries. Prior to March 13, 2018, Accenture plc’s only business iswas to hold ordinary and deferred shares in, and to act as the controlling shareholder of, its subsidiary, Accenture Holdings plc, an Irish public limited company. The Company operates itsWe operated our business through Accenture Holdings plc and subsidiaries of Accenture Holdings plc. Accenture plc controlscontrolled Accenture Holdings plc’s management and operations and consolidatesconsolidated Accenture Holdings plc’s results in itsour Consolidated Financial Statements.
On April 10, 2015,March 13, 2018, Accenture Holdings plc was incorporated in Ireland, as a public limited company, in order to further consolidate Accenture’s presence in Ireland. On August 26, 2015, Accenture SCA merged with and into Accenture Holdings plc, with Accenture Holdings plc as the surviving entity. This merger wasAs a transaction between entities under common controlresult, all of the assets and had no effect on the Company’s Consolidated Financial Statements.
All references toliabilities of Accenture Holdings plc included inwere acquired by Accenture plc, and Accenture Holdings plc ceased to exist. In connection with this report with respect to periods prior to August 26, 2015 reflect the activity and/or balances of Accenture SCA (the predecessorinternal merger, shareholders of Accenture Holdings plc (other than Accenture entities that held shares of Accenture Holdings plc). , who primarily consisted of current and former members of Accenture Leadership and their permitted transferees, received one Class A ordinary share of Accenture plc for each share of Accenture Holdings plc that they owned, and Accenture plc redeemed all Class X ordinary shares of Accenture plc owned by such shareholders.
The shares of Accenture Holdings plc (for applicable periods) and Accenture Canada Holdings Inc. held by persons other than the Companyus are treated as a noncontrolling interest in the Consolidated Financial Statements. The noncontrolling interest percentages were 4%percentage was less than 1% as of both August 31, 20172019 and 2016.2018, respectively.
All references to years, unless otherwise noted, refer to the Company’sour fiscal year, which ends on August 31. For example, a reference to “fiscal 2017”2019” means the 12-month period that ended on August 31, 2017.2019. All references to quarters, unless otherwise noted, refer to the quarters of the Company’sour fiscal year.
The preparation of the Consolidated Financial Statements in conformity with U.S. generally accepted accounting principles requires management to make estimates and assumptions that affect amounts reported in the Consolidated Financial Statements and accompanying disclosures. Although these estimates are based on management’s best knowledge of current events and actions that the Companywe may undertake in the future, actual results may be different from those estimates.
Revenue Recognition
RevenuesWe account for revenue in accordance with FASB ASU No. 2014-09, Revenue from Contracts with Customers (Topic 606), which we adopted on September 1, 2018 using the modified retrospective method.
Performance Obligations
A performance obligation is a promise in a contract to transfer a distinct good or service to the client and is the unit of accounting in Topic 606. A contract’s transaction price is allocated to each distinct performance obligation and recognized as revenue when, or as, the performance obligation is satisfied. For contracts for technology integration consulting services wherewith multiple performance obligations, we allocate the Company designs/redesigns, builds and implements new or enhanced systems applications and related processes for its clients are recognizedcontract’s transaction price to each performance obligation based on the percentage-of-completionrelative standalone selling price. The primary method used to estimate standalone selling price is the expected cost plus a margin approach, under which involves calculatingwe forecast our expected costs of satisfying a performance obligation and then add an appropriate margin for that distinct good or service based on margins for similar services sold on a standalone basis. While determining relative standalone selling price and identifying separate performance obligations require judgment, generally relative standalone selling prices and the percentage of services provided during the reporting period compared to the total estimated services to be provided over the duration of the contract. Contracts for technology integration consulting services generally span six months to two years. Estimated revenues used in applying the percentage-of-completion method include estimated incentives for which achievement of defined goals is deemed probable. This method is followed where reasonably dependable estimates of revenues and costs can be made. Estimates of total contract revenues and costsseparate performance obligations are continuously monitored during the term of the contract, and recorded revenues and estimated costsreadily identifiable as we sell those performance obligations unaccompanied by other performance obligations. Contract modifications are subject to revision as the contract progresses. Such revisions may result in increases or decreases to revenues and income and are reflectedroutine in the Consolidated Financial Statements in the periods in which they are first identified. If the Company’s estimates indicate that a contract loss will occur, a loss provision is recorded in the period in which the loss first becomes probable and reasonably estimable. Contract losses are determined to be the amount by which the estimated total direct and indirect costs of the contract exceed the estimated total revenues that will be generated by the contract and are included in Cost of services and classified in Other accrued liabilities.performance


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ACCENTURE PLC
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS — (continued)
(In thousands of U.S. dollars, except share and per share amounts or as otherwise disclosed)


Revenuesof our contracts. Contracts are often modified to account for changes in the contract specifications, requirements or duration. If a contract modification results in the addition of performance obligations priced at a standalone selling price or if the post-modification services are distinct from the services provided prior to the modification, the modification is accounted for separately. If the modified services are not distinct, they are accounted for as part of the existing contract.
Our revenues are derived from contracts for non-technologyoutsourcing services, technology integration consulting services with feesand non-technology consulting services. These contracts have different terms based on the scope, performance obligations and complexity of the engagement, which frequently require us to make judgments and estimates in recognizing revenues. We have many types of contracts, including time-and-materials contracts, fixed-price contracts, fee-per-transaction contracts and contracts with multiple fee types.
The nature of our contracts gives rise to several types of variable consideration, including incentive fees. Many contracts include incentives or penalties related to costs incurred, benefits produced or adherence to schedules that may increase the variability in revenues and margins earned on such contracts. These variable amounts generally are awarded or refunded upon achievement of or failure to achieve certain performance metrics, milestones or cost targets and can be based upon client discretion. We include these variable fees in the estimated transaction price when there is a basis to reasonably estimate the amount of the fee and it is not probable a significant reversal of revenue will occur. These estimates reflect the expected value of the variable fee and are based on an assessment of our anticipated performance, historical experience and other information available at the time.
Our performance obligations are satisfied over time and materialsas work progresses or cost-plusat a point in time. The majority of our revenues are recognized asover time based on the extent of progress towards satisfying our performance obligations. The selection of the method to measure progress towards completion requires judgment and is based on the contract and the nature of the services are performed and amounts are earned. The Company considers amounts to be earned once evidence of an arrangement has been obtained, services are delivered, fees are fixed or determinable, and collectibility is reasonably assured. In such contracts, the Company’s efforts, measured by time incurred, typically are provided in less than a year and represent the contractual milestones or output measure, which is the contractual earnings pattern. For non-technology integration consulting contracts with fixed fees, the Company recognizes revenues as amounts become billable in accordance with contract terms, provided the billable amounts are not contingent, are consistent with the services delivered and are earned. Contingent or incentive revenues relating to non-technology integration consulting contracts are recognized when the contingency is satisfied and the Company concludes the amounts are earned.provided.
Outsourcing Contracts
Our outsourcing contracts typically span several years and involve complex delivery, often through multiple workforces in different countries. In a number of these arrangements, the Company hires client employees and becomes responsible for certain client obligations.years. Revenues are generally recognized on outsourcing contracts as amounts become billable in accordance with contract terms, unless the amounts are billed in advance of performance of services, in which case revenues are recognized whenover time because our clients benefit from the services are performed and amounts are earned. Revenues from time-and-materials or cost-plus contracts are recognized as the servicesthey are performed. In suchOutsourcing contracts require us to provide a series of distinct services each period over the Company’s effort, measured by time incurred, represents the contractual milestones or output measure, which is the contractual earnings pattern.contract term. Revenues from unit-priced contracts are recognized as transactions are processed based on objective measuresprocessed. When contractual billings represent an amount that corresponds directly with the value provided to the client (e.g., time-and-materials contracts), revenues are recognized as amounts become billable in accordance with contract terms.
Technology Integration Consulting Services
Revenues from contracts for technology integration consulting services where we design/redesign, build and implement new or enhanced systems and related processes for our clients are recognized over time as control of output.the system is transferred continuously to the client. Contracts for technology integration consulting services generally span six months to two years. Generally, revenue is recognized using costs incurred to date relative to total estimated costs at completion to measure progress toward satisfying our performance obligations. Revenues, including estimated fees, are recorded proportionally as costs are incurred. Incurred cost represents work performed, which corresponds with, and thereby best depicts, the transfer of control to the client.
Non-Technology Integration Consulting Services
Our contracts for non-technology integration consulting services are typically less than a year in duration. Revenues are generally recognized over time as our clients benefit from the services as they are performed, or the contract includes termination provisions enabling payment for performance completed to date. When contractual billings represent an amount that corresponds directly with the value provided to the client (e.g. time-and-materials contracts), revenues are recognized as amounts become billable in accordance with contract terms. Revenues from fixed-price contracts are generally recognized on a straight-line basis, unless revenues are earnedusing costs incurred to date relative to total estimated costs at completion to measure progress toward satisfying our performance obligations. Incurred cost represents work performed, which corresponds with, and obligations are fulfilled in a different pattern. Outsourcing contracts can also include incentive payments for benefits delivered to clients. Revenues relating to such incentive payments are recorded whenthereby best depicts, the contingency is satisfied and the Company concludes the amounts are earned.
Costs related to delivering outsourcing services are expensed as incurred with the exceptiontransfer of certain transition costs relatedcontrol to the set-up of processes, personnel and systems, which are deferred during the transition period and expensed evenly over the period outsourcing services are provided. The deferred costs are specific internal costs or incremental external costs directly related to transition or set-up activities necessary to enable the outsourced services. Generally, deferred amounts are protected in the event of early termination of the contract and are monitored regularly for impairment. Impairment losses are recorded when projected remaining undiscounted operating cash flows of the related contract are not sufficient to recover the carrying amount of contract assets. Deferred transition costs were $739,212 and $709,444 as of August 31, 2017 and 2016, respectively, and are included in Deferred contract costs. Deferred transition amortization expense for fiscal 2017, 2016 and 2015 was $289,555, $283,434 and $234,985, respectively. Amounts billable to the client for transition or set-up activities are deferred and recognized as revenue evenly over the period outsourcing services are provided. Deferred transition revenues were $606,095 and $604,674 as of August 31, 2017 and 2016, respectively, and are included in non-current Deferred revenues. Contract acquisition and origination costs are expensed as incurred.
The Company enters into contracts that may consist of multiple deliverables. These contracts may include any combination of technology integration consulting services,client. For non-technology integration consulting services or outsourcing services described above. Revenues for contracts with multiple deliverables are allocated based onwhich do not qualify to recognize revenue over time, we recognize revenues at a point in time when we satisfy our performance obligations and the lesserclient obtains control of the element’s relative selling pricepromised good or the amount that is not contingent on future deliveryservice.
Contract Estimates
Estimates of another deliverable. The selling price of each deliverable is determined by obtaining third party evidence of the selling price for the deliverabletotal contract revenues and is based on the price charged when largely similar services are sold on a standalone basis by the Company to similarly situated customers. If the amount of non-contingent revenues allocated to a deliverable accounted for under the percentage-of-completion method of accounting is less than the costs to deliver such services, then such costs are deferredcontinuously monitored over the lives of our contracts, and recognized in future periods when therecorded revenues become non-contingent. Revenuesand cost estimates are recognized in accordance with the Company’s accounting policies for the separate deliverables when the services have value on a stand-alone basis, selling price of the separate deliverables exists and, in arrangements that include a general right of refund relativesubject to the completed deliverable, performance of the in-process deliverable is considered probable and substantially in the Company’s control. While determining fair value and identifying separate deliverables require judgment, generally fair value and the separate deliverables are readily identifiablerevision as the Company also sells those deliverables unaccompanied by other deliverables.contract progresses. If at any time the estimate
Revenues recognized in excess of billings are recorded as Unbilled services. Billings in excess of revenues recognized are recorded as Deferred revenues until revenue recognition criteria are met. Client prepayments (even if nonrefundable) are deferred and recognized over future periods as services are delivered or performed.


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ACCENTURE PLC
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS — (continued)
(In thousands of U.S. dollars, except share and per share amounts or as otherwise disclosed)


Revenuesof contract profitability indicates an anticipated loss on a technology integration consulting contract, we recognize the loss in the quarter it first becomes probable and reasonably estimable.
Contract Balances
The timing of revenue recognition, billings and cash collections results in Receivables, Contract assets, and Deferred revenues (Contract liabilities) on our Consolidated Balance Sheet. Amounts are billed as work progresses in accordance with agreed-upon contractual terms, either at periodic intervals (e.g., monthly or quarterly) or upon achievement of contractual milestones. Our receivables are rights to consideration that are conditional only upon the passage of time as compared to our contract assets, which are rights to consideration conditional upon additional factors. When we bill or receive payments from our clients before reimbursements (“net revenues”) includerevenue is recognized, we record Contract liabilities. Contract assets and liabilities are reported on our Consolidated Balance Sheet on a contract-by-contract basis at the margin earned on computer hardware, softwareend of each reporting period.
For some outsourcing contracts, we receive payments for transition or set-up activities, which are deferred and related services resale,recognized as well as revenues from alliance agreements. Reimbursements include billings for travel and other out-of-pocket expenses and third-party costs, suchrevenue as the costservices are provided. These advance payments are typically not a significant financing component because they are used to meet working capital demands in the early stages of hardware, softwarea contract and related services resale. In addition, Reimbursements include allocationsto protect us from gross billingsthe other party failing to record an amount equivalentcomplete its obligations under the contract. We elected the practical expedient to reimbursable costs, where billings do not specifically identify reimbursable expenses. The Company reportsreport revenues net of any revenue-based taxes assessed by governmental authorities that are imposed on and concurrent with specific revenue-producing transactions.
Employee Share-Based Compensation Arrangements
Share-based compensation expense is recognized over the requisite service period for awards of equity instruments to employees based on the grant date fair value of those awards expected to ultimately vest. Forfeitures are estimated on the date of grant and revised if actual or expected forfeiture activity differs materially from original estimates.
Income Taxes
The Company calculatesWe calculate and providesprovide for income taxes in each of the tax jurisdictions in which it operates.we operate. Deferred tax assets and liabilities, measured using enacted tax rates, are recognized for the future tax consequences of temporary differences between the tax and financial statement bases of assets and liabilities. A valuation allowance reduces the deferred tax assets to the amount that is more likely than not to be realized. The Company establishesWe establish liabilities or reducesreduce assets for uncertain tax positions when the Company believes thosewe believe tax positions are not more likely than not of being sustained if challenged. Recognized tax positions are measured at the largest amount of benefit greater than 50 percent likely of being realized. Each fiscal quarter, the Company evaluates these uncertainwe evaluate tax positions and adjustsadjust the related tax assets and liabilities in light of changing facts and circumstances.
Translation of Non-U.S. Currency Amounts
Assets and liabilities of non-U.S. subsidiaries whose functional currency is not the U.S. dollar are translated into U.S. dollars at fiscal year-end exchange rates. Revenue and expense items are translated at average foreign currency exchange rates prevailing during the fiscal year. Translation adjustments are included in Accumulated other comprehensive loss.income (loss). Gains and losses arising from intercompany foreign currency transactions that are of a long-term investment nature are reported in the same manner as translation adjustments.
Cash and Cash Equivalents
Cash and cash equivalents consist of all cash balances and liquid investments with original maturities of three months or less, including certificates of deposit and time deposits. Cash and cash equivalents also include restricted cash of $45,547$159 and $45,478$45,658 as of August 31, 20172019 and 2016,2018, respectively, which primarily relates to cash held to meet certain insurance requirements. As a result of certain subsidiaries’ cash management systems, checks issued but not presented to the banks for payment may create negative book cash balances. Such negative balances are classified as Current portion of long term debt and bank borrowings.
Allowances for Client Receivables Unbilled Services and Allowances
The Company records itsWe record our client receivables and unbilled services at their face amounts less allowances. On a periodic basis, the Company evaluates itswe evaluate our receivables and unbilled services and establishesestablish allowances based on historical experience and other currently available information. As of August 31, 20172019 and 2016,2018, total allowances recorded for client receivables were $45,538 and unbilled services were $74,450 and $79,440,$49,913, respectively. The allowance reflects the Company’sour best estimate of collectibility risks on outstanding receivables and unbilled services.receivables. In limited circumstances, the Company agrees to extend financing to certain clients. The terms vary by contract, but generally payment for services is contractually linked to the achievement of specified performance milestones.we


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ACCENTURE PLC
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS — (continued)
(In thousands of U.S. dollars, except share and per share amounts or as otherwise disclosed)


agree to extend financing to certain clients. The terms vary by contract, but generally payment for services is contractually linked to the achievement of specified performance milestones.
Concentrations of Credit Risk
The Company’sOur financial instruments, consisting primarily of cash and cash equivalents, foreign currency exchange rate instruments and client receivables, and unbilled services, are exposed to concentrations of credit risk. The Company places itsWe place our cash and cash equivalents and foreign exchange instruments with highly-rated financial institutions, limitslimit the amount of credit exposure with any one financial institution and conductsconduct ongoing evaluations of the credit worthiness of the financial institutions with which it doeswe do business. Client receivables are dispersed across many different industries and countries; therefore, concentrations of credit risk are limited.
Investments
All liquid investments with an original maturity greater than three months but less than one year are considered to be short-term investments. Non-current investments are primarily non-marketable equity securities of privately held companies and are accounted for using either the equity or cost methods of accounting, in accordance with the requirements of Accounting Standards Codification (“ASC”) 323, Investments—Equity Method and Joint Ventures. Marketable securities are classified as available-for-sale investments and reported at fair value withmeasurement alternative method of accounting. For investments in which we can exercise significant influence but do not control, we use the equity method of accounting. For equity securities without a readily determinable fair value, we use the fair value measurement alternative and measure the securities at cost less impairment, if any, plus or minus observable price changes in unrealized gains and losses recorded as a separate componentorderly transactions for an identical or similar investment of Accumulated other comprehensive loss until realized. Interest and amortization of premiums and discounts for debt securities are included in Interest income.the same issuer.
Cost method investmentsInvestments are periodically assessed for other-than-temporary impairment. For investments in privately held companies, if there are no identified events or circumstances that would have a significant adverse effect on the fair value of the investment, the fair value is not estimated. If an investment is deemed to have experienced an other-than-temporary decline below its cost basis, the Company reduceswe reduce the carrying amount of the investment to its quoted or estimated fair value, as applicable, and establishes a new cost basis for the investment.value.
Property and Equipment
Property and equipment is stated at cost, net of accumulated depreciation. Depreciation of property and equipment is computed on a straight-line basis over the following estimated useful lives:
Computers, related equipment and software2 to 7 years
Furniture and fixtures5 to 10 years
Leasehold improvementsLesser of lease term or 15 years
Goodwill
Goodwill
Goodwill represents the excess of the purchase price of an acquired entity over the fair value of net assets acquired. The Company reviewsWe review the recoverability of goodwill by reportable operating segment annually, or more frequently when indicators of impairment exist. Based on the results of itsour annual impairment analysis, the Companywe determined that no impairment existed as of August 31, 20172019 or 2016,2018, as each reportable operating segment’s estimated fair value substantially exceeded its carrying value.
Long-Lived Assets
Long-lived assets, including deferred contract costs and identifiable intangible assets, are reviewed for impairment whenever events or changes in circumstances indicate that the carrying amount of an asset or group of assets may not be recoverable. Recoverability of long-lived assets or groups of assets is assessed based on a comparison of the carrying amount to the estimated future net cash flows. If estimated future undiscounted net cash flows are less than the carrying amount, the asset is considered impaired and a loss is recorded equal to the amount required to reduce the carrying amount to fair value.
Intangible assets with finite lives are generally amortized using the straight-line method over their estimated economic useful lives, ranging from one to fifteensixteen years.


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ACCENTURE PLC
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS — (continued)
(In thousands of U.S. dollars, except share and per share amounts or as otherwise disclosed)


Operating Expenses
Selected components of operating expenses were as follows:
FiscalFiscal
2017 2016 20152019 2018 2017
Research and development costs$704,317
 $643,407
 $625,541
$799,734
 $790,779
 $704,317
Advertising costs(1)79,883
 80,601
 79,899
85,521
 78,464
 79,883
Provision for (release of) doubtful accounts (1)(2)10,117
 15,312
 (10,336)974
 (1,060) 10,117
_______________ 
(1)
Advertising costs are expensed as incurred.
(2)
For additional information, see “Client Receivables, Unbilled Services and Allowances”“Allowances for Client Receivables”.
Recently Adopted Accounting PronouncementPronouncements
On September 1, 2016, the Company early adopted Financial Accounting Standards Board (“FASB”) Accounting Standards Update (“ASU”) No. 2016-09, Improvements2014-09 (“Topic 606”)
On September 1, 2018, we adopted Topic 606, which replaced most existing revenue recognition guidance. The core principle of Topic 606 is that an entity should recognize revenue for the transfer of goods or services equal to Employee Share-Based Payment Accounting, which simplifies the accounting for share-based payment transactions. The new guidance requires excess tax benefits and tax deficienciesamount that it expects to be recordedentitled to receive for those goods or services. Topic 606 has been applied to contracts that were not completed as of September 1, 2018. Results for reporting periods beginning after September 1, 2018 are presented under Topic 606, while prior period amounts are not adjusted and continue to be reported in the income statement when the awards vest or are settled. The standard clarifies that all cash payments made on an employee’s behalfaccordance with our historic accounting. See Note 2 (Revenues) to these Consolidated Financial Statements for withheld shares should be presented as a financing activity on the Company’s cash flows statement and provides an accounting policy election to account for forfeitures as they occur. further details.
In addition, cash flows related to excess tax benefits will no longer be separately classified as a financing activity apart from other income tax cash flows.
The primary impact ofconnection with the adoption of Topic 606, we are now presenting total revenues and no longer reporting revenues before reimbursements. Prior period results have been revised to reflect this change in presentation. Additionally, revisions were made to decrease both revenues and cost of services by $610,894,and $588,637 in fiscal 2018 and 2017, respectively, for hardware/software resale previously included in reimbursements. These revisions had no impact on operating income.
The impact of adopting the ASU on the Company’snew standard was not material to our Consolidated Financial StatementsStatements. The primary impacts included additional disclosure about the nature, amount, timing and uncertainty of revenue and cash flows arising from client contracts, including judgments and changes in estimates. Upon adoption, we recorded a decrease to retained earnings of $6,451, net of an income tax impact of $3,071, as of September 1, 2018.
The impact of adopting the new standard for fiscal 2019 was an increase to revenues of approximately $51.1 million. The impact on our balance sheet as of August 31, 2019 was not material with the recognitionexception of excessthe classification of $2.2 billion of receivables and $627.7 million of contract assets, which were classified as Unbilled services, net prior to fiscal 2019.
FASB ASU No. 2016-16
On September 1, 2018, we adopted FASB ASU No. 2016-16, Income Taxes (Topic 740): Intra-Entity Transfers of Assets Other Than Inventory, which requires an entity to recognize the income tax benefitsconsequences of intra-entity transfers, other than inventory, when the transfer occurs. Upon adoption, we recorded deferred tax assets and an increase in the provision for income taxes rather than Additional paid-in capital, which reducedretained earnings of $2,144,427, and we will recognize incremental income tax expense by $99,649 inas these deferred tax assets are utilized. Our fiscal 2017.2019 annual effective tax rate was 3.3% higher due to the adoption. The Company elected to continue to estimate forfeitures expected to occur to determine the amount of compensation cost to be recognized in each period. The Company also elected to retrospectively apply the presentation requirements for cash flows related to excess tax benefits for all periods presented, which resulted in an increase to both net cash provided by operating activities and net cash used in financing activities of $92,285 and $84,026 during fiscal 2016 and 2015, respectively. The presentation requirement for cash flows related to employee taxes paid for withheld sharesadoption had no impact to any of the periods presented in the Company’s consolidatedon cash flows statements since these cash flows have historically been presented as a financing activity.flows.


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ACCENTURE PLC
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS — (continued)
(In thousands of U.S. dollars, except share and per share amounts or as otherwise disclosed)


The impact of adoption as of September 1, 2018 of FASB ASU No. 2014-09 (Topic 606) and No. 2016-16 (Topic 740) on our Consolidated Balance Sheets was as follows:
 Balance as of
August 31, 2018
 Adjustments Due to ASU 2014-09
(Topic 606)
 Adjustments Due to ASU 2016-16
(Topic 740)
 Balance as of September 1, 2018
Balance Sheet       
CURRENT ASSETS       
Receivables from clients, net$4,996,454
 $2,100,402
 $
 $7,096,856
Unbilled services, net2,499,914
 (2,499,914) 
 
Contract assets
 547,809
 
 547,809
Receivables and contract assets$7,496,368
 $148,297
 $
 $7,644,665
NON-CURRENT ASSETS       
Unbilled services, net$23,036
 $(23,036) $
 $
Contract assets
 23,036
 
 23,036
Deferred contract costs705,124
 (2,867) 
 702,257
Deferred income taxes, net2,086,807
 3,071
 2,144,427
 4,234,305
        
CURRENT LIABILITIES       
Deferred revenues2,837,682
 154,952
 
 2,992,634
SHAREHOLDERS' EQUITY       
Retained earnings7,952,413
 (6,451) 2,144,427
 10,090,389

FASB ASU No. 2017-07
On September 1, 2018, we adopted FASB ASU No. 2017-07, Compensation-Retirement Benefits (Topic 715): Improving the Presentation of Net Periodic Pension Cost and Net Periodic Postretirement Benefit Cost. The new guidance amends certain presentation and disclosure requirements for employers with defined benefit pension and post-retirement medical plans. The standard requires the service cost component of the net benefit cost to be in the same line item as other compensation in operating income and the other components of net benefit cost to be presented outside of operating income on a retrospective basis. Upon adoption, we reclassified $58 million and $558 million (including fiscal 2017 pension settlement charge of $510 million) of operating expenses to non-operating expense for fiscal 2018 and fiscal 2017, respectively, to conform with the fiscal 2019 treatment of these expenses.
FASB ASU No. 2016-01
On September 1, 2018, we adopted FASB ASU No. 2016-01, Financial Instruments-Overall (Subtopic 825-10): Recognition and Measurement of Financial Assets and Financial Liabilities, which amends certain aspects of recognition, measurement, presentation and disclosure of financial instruments. The standard requires investments previously accounted for under the cost method of accounting to be measured at fair value with changes in fair value recognized in net income. Investments in equity securities that do not have readily determinable fair values will be measured at cost, less any impairment, plus or minus changes resulting from observable price changes in orderly transactions. We adopted this standard using the prospective method. The adoption did not have a material impact on our Consolidated Financial Statements.
FASB ASU No. 2018-02
On August 31, 2019, we early adopted FASB ASU 2018-02, Reclassification of Certain Tax Effects from Accumulated Other Comprehensive Income, which permits entities to reclassify the disproportionate income tax effects of the Tax Act on items within accumulated other comprehensive income (loss) (“AOCI”) to retained earnings. These disproportionate income tax effect items are referred to as “stranded tax effects.” The amendments in this update only relate to the reclassification of the income tax effects of the Tax  Act. Other accounting guidance that requires the effect of changes in tax laws or rates to be included in net income is not affected by this update. Upon adoption we elected not to reclassify immaterial stranded tax effects. We release stranded tax effects from AOCI using the specific identification approach for our defined benefit plans and the portfolio approach for other items.

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ACCENTURE PLC
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS — (continued)
(In thousands of U.S. dollars, except share and per share amounts or as otherwise disclosed)

New Accounting PronouncementsPronouncement
The following standards,standard, issued by the FASB, will or are expected to, result in a change in practice and/orand will have a financial impact to the Company’son our Consolidated Financial Statements:
Standard Description Accenture Adoption Date Impact on the Financial Statements or Other Significant Matters
2016-162016-02: Income Taxes: Intra-Entity Transfers of Assets Other Than InventoryLeases
and related updates
(Topic 842)
 The guidance requires an entity to recognize the income tax consequences of intra-entity transfers, other than inventory, when the transfer occurs. Under current guidance in U.S. GAAP, in the case of depreciable or amortizable assets, the income tax consequences are deferred at the time of the intra-entity transfer and recognized as the assets are depreciated or amortized. The guidance requires modified retrospective transition with a cumulative catch-up adjustment to opening retained earnings in the period of adoption.September 1, 2018The adoption of this ASU will require the Company to record deferred tax assets on its Consolidated Balance Sheet at the beginning of fiscal 2019.  The deferred tax assets, which could be up to $2.1 billion, represent income tax consequences of prior intra-entity transfers of assets, which currently are recognized over the expected life of the assets.  Beginning in fiscal 2019, the Company will recognize incremental income tax expense as these deferred tax assets are utilized. Initially, this could represent approximately a 3.5 percentage point increase in the annual effective tax rate.  However, the actual impact of adoption will depend on numerous factors, including activity for fiscal 2018 and management’s expectations regarding recoverability of the related deferred taxes. Adoption will not have any impact on cash flows. 
2016-02: Leases
The guidance amends existing guidance to require lessees to recognize assets and liabilities on the balance sheet for the rights and obligations created by leases and to disclose additional quantitative and qualitative information about leasing arrangements. The guidance requiresallows either a modified retrospective method upon adoption.or an effective date transition method. September 1, 2019 WhileWe adopted the Company is continuingASU on September 1, 2019, using the effective date method. We expect to assessrecognize approximately $3 billion of operating lease assets and liabilities on our Consolidated Balance Sheets, primarily relating to real estate. We do not expect the potential impact of this ASU it currently believes the most significant impact relates to its accounting for office space operating leases. The Company anticipates this ASU will have a material impact on its Consolidated Balance Sheets but will not have a material impact on itsour other Consolidated Financial Statements or footnotes.
2014-09: (Accounting Standard Codification 606), Revenue from Contracts with Customers
and related updates
The guidance replaces most existing revenue recognition guidance in U.S. GAAP. The core principle We elected the package of the ASU is that an entity should recognize revenue for the transfer of goods or services equal to the amount that it expects to be entitled to receive for those goods or services. The ASU requires additional disclosure about the nature, amount, timing and uncertainty of revenue and cash flows arising from customer contracts, including significant judgments and changes in judgments. The guidance allows for both retrospective and modified retrospective methods of adoption.September 1, 2018The Company performed an initial assessment of the impact of the ASU and developed a transition plan, including necessary changes to policies, processes, and internal controls as well as system enhancements to generate the information necessary for the new disclosures. The project is on schedule for adoption on September 1, 2018 and the Company will apply the modified retrospective method. The Company expects revenue recognition across its portfolio of services to remain largely unchanged. However, the Company expects to recognize revenue earlier than it does under current guidance in a few areas, including accounting for variable fees and for certain consulting services,practical expedients which will be recognized over time rather than at a point in time. While the Company has not finalized its assessment of the impact of the ASU, based on the analysis completed to date, the Company does not currently anticipate that the ASU will have a material impact on its Consolidated Financial Statements.
require reassessment of prior conclusions related to contracts containing leases, lease classification or initial direct costs. We also elected to combine lease and non-lease components for our real estate and automobile leases.



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Table of Contents
ACCENTURE PLC
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS — (continued)
(In thousands of U.S. dollars, except share and per share amounts or as otherwise disclosed)


2. EARNINGS PER SHAREREVENUES
BasicDisaggregation of Revenue
See Note 17 (Segment Reporting) to these Consolidated Financial Statements for our disaggregated revenues.
Remaining Performance Obligations
On August 31, 2019, we had approximately $20 billion of remaining performance obligations. Our remaining performance obligations represent the amount of transaction price for which work has not been performed and diluted earnings per sharerevenue has not been recognized. The majority of our contracts are terminable by the client on short notice with little or no termination penalties, and some without notice. Under Topic 606, only the non-cancelable portion of these contracts is included in our performance obligations. Additionally, our performance obligations only include variable consideration if we assess it is probable that a significant reversal of cumulative revenue recognized will not occur when the uncertainty is resolved. Based on the terms of our contracts, a significant portion of what we consider contract bookings is not included in our remaining performance obligations. We expect to recognize approximately 66% of our remaining performance obligations as revenue in fiscal 2020, an additional 14% in fiscal 2021, and the balance thereafter.
Contract Estimates
Adjustments in contract estimates related to performance obligations satisfied or partially satisfied in prior periods decreased our revenues by approximately $4 million for fiscal 2019. No adjustment on any one contract was material to our Consolidated Financial Statements during fiscal 2019.
Contract Balances
Deferred transition revenues were calculated$563,245 and $581,395 as follows:of August 31, 2019 and 2018, respectively, and are included in Non-current deferred revenues. Costs related to these activities are also deferred and are expensed as the services are provided. Generally, deferred amounts are protected in the event of early termination of the contract and are monitored regularly for impairment. Impairment losses are recorded when projected remaining undiscounted operating cash flows of the related contract are not sufficient to recover the carrying amount of contract assets. Deferred transition costs were $681,492 and $690,868 as of August 31, 2019 and 2018, respectively, and are included in Deferred contract costs. Deferred transition amortization expense for fiscal 2019, 2018 and 2017 was $274,814, $333,118 and $289,555, respectively.
The following table provides information about the balances of our Receivables, Contract assets and Contract liabilities (Deferred revenues):
 August 31, 2019 As of September 1, 2018 (as adjusted)
Receivables, net of allowance$7,467,338
 $7,096,856
Contract assets (current)627,733
 547,809
Receivables and contract assets (current)8,095,071
 7,644,665
Contract assets (non-current)71,002
 23,036
Deferred revenues (current)3,188,835
 2,992,634
Deferred revenues (non-current)565,224
 618,124

 Fiscal
 2017 2016 2015
Basic Earnings per share     
Net income attributable to Accenture plc$3,445,149
 $4,111,892
 $3,053,581
Basic weighted average Class A ordinary shares620,104,250
 624,797,820
 626,799,586
Basic earnings per share$5.56
 $6.58
 $4.87
Diluted Earnings per share     
Net income attributable to Accenture plc$3,445,149
 $4,111,892
 $3,053,581
Net income attributable to noncontrolling interests in Accenture Holdings plc and Accenture Canada Holdings Inc. (1)149,131
 195,560
 178,925
Net income for diluted earnings per share calculation$3,594,280
 $4,307,452
 $3,232,506
Basic weighted average Class A ordinary shares620,104,250
 624,797,820
 626,799,586
Class A ordinary shares issuable upon redemption/exchange of noncontrolling interests (1)28,107,510
 29,712,982
 36,693,816
Diluted effect of employee compensation related to Class A ordinary shares12,082,241
 13,105,585
 15,094,672
Diluted effect of share purchase plans related to Class A ordinary shares169,226
 153,887
 168,996
Diluted weighted average Class A ordinary shares660,463,227
 667,770,274
 678,757,070
Diluted earnings per share$5.44
 $6.45
 $4.76
Changes in the contract asset and liability balances during fiscal 2019, were a result of normal business activity and not materially impacted by any other factors.
 _______________
(1)
Diluted earnings per share assumes the redemption of all Accenture Holdings plc ordinary shares owned by holders of noncontrolling interests and the exchange of all Accenture Canada Holdings Inc. exchangeable shares for Accenture plc Class A ordinary shares, on a one-for-one basis. The income effect does not take into account “Net income attributable to noncontrolling interests—other,” since those shares are not redeemable or exchangeable for Accenture plc Class A ordinary shares.

Revenues recognized during fiscal 2019 that were included in Deferred revenues as of September 1, 2018 were $2.9 billion.


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Table of Contents
ACCENTURE PLC
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS — (continued)
(In thousands of U.S. dollars, except share and per share amounts or as otherwise disclosed)


3.    ACCUMULATED OTHER COMPREHENSIVE LOSSEARNINGS PER SHARE
The following table summarizes the changes in the accumulated balances for each component of accumulated other comprehensive loss attributable to Accenture plc:Basic and diluted earnings per share were calculated as follows:
 Fiscal
 2017 2016 2015
Foreign currency translation     
    Beginning balance$(919,963) $(853,504) $(324,596)
             Foreign currency translation164,073
 (67,884) (524,729)
             Income tax benefit (expense)(988) 2,120
 6,520
             Portion attributable to noncontrolling interests(13,165) (695) (10,699)
             Foreign currency translation, net of tax149,920
 (66,459) (528,908)
    Ending balance(770,043) (919,963) (853,504)
      
Defined benefit plans     
    Beginning balance(809,504) (523,619) (531,143)
             Actuarial gain (loss)49,565
 (481,331) (77,228)
             Pension settlement509,793
 
 64,382
             Prior service costs arising during the period847
 1,561
 (79)
             Reclassifications into net periodic pension and post-retirement expense44,913
 26,639
 27,538
             Income tax benefit (expense)(219,817) 153,869
 (6,725)
             Portion attributable to noncontrolling interests(16,416) 13,377
 (364)
             Defined benefit plans, net of tax368,885
 (285,885) 7,524
    Ending balance (1)(440,619) (809,504) (523,619)
      
Cash flow hedges     
    Beginning balance68,011
 (33,288) (16,209)
             Unrealized gain (loss)195,848
 180,196
 (17,207)
             Reclassification adjustments into Cost of services(118,840) (23,004) (15,207)
             Income tax benefit (expense)(28,309) (51,153) 14,508
             Portion attributable to noncontrolling interests(2,075) (4,740) 827
             Cash flow hedges, net of tax46,624
 101,299
 (17,079)
    Ending balance (2)114,635
 68,011
 (33,288)
      
Marketable securities     
    Beginning balance(264) (1,561) 
             Unrealized gain (loss)1,758
 2,231
 (2,693)
             Income tax benefit (expense)(183) (873) 1,056
             Portion attributable to noncontrolling interests(68) (61) 76
             Marketable securities, net of tax1,507
 1,297
 (1,561)
    Ending balance1,243
 (264) (1,561)
      
Accumulated other comprehensive loss$(1,094,784) $(1,661,720) $(1,411,972)
 Fiscal
 2019 2018 2017
Basic Earnings per share     
Net income attributable to Accenture plc$4,779,112
 $4,059,907
 $3,445,149
Basic weighted average Class A ordinary shares638,098,125
 628,451,742
 620,104,250
Basic earnings per share$7.49
 $6.46
 $5.56
Diluted Earnings per share     
Net income attributable to Accenture plc$4,779,112
 $4,059,907
 $3,445,149
Net income attributable to noncontrolling interests in Accenture Holdings plc and Accenture Canada Holdings Inc. (1)6,694
 95,063
 149,131
Net income for diluted earnings per share calculation$4,785,806
 $4,154,970
 $3,594,280
Basic weighted average Class A ordinary shares638,098,125
 628,451,742
 620,104,250
Class A ordinary shares issuable upon redemption/exchange of noncontrolling interests (1)892,654
 14,716,884
 28,107,510
Diluted effect of employee compensation related to Class A ordinary shares11,111,679
 11,948,075
 12,082,241
Diluted effect of share purchase plans related to Class A ordinary shares102,415
 179,449
 169,226
Diluted weighted average Class A ordinary shares650,204,873
 655,296,150
 660,463,227
Diluted earnings per share$7.36
 $6.34
 $5.44
 _______________
(1)
AsDiluted earnings per share assumes the exchange of August 31, 2017, $35,879all Accenture Canada Holdings Inc. exchangeable shares for Accenture plc Class A ordinary shares on a one-for-one basis and the redemption of net losses is expectedall Accenture Holdings plc ordinary shares owned by holders of noncontrolling interests prior to be reclassifiedMarch 13, 2018, when these were redeemed for Accenture plc Class A ordinary shares. The income effect does not take into net periodic pension expense recognized in cost of services, sales and marketing and general and administrative costs in the next twelve months.
(2)
As of August 31, 2017, $112,303 of net unrealized gains relatedaccount “Net income attributable to derivatives designated as cash flow hedges is expected to be reclassified into Cost of services in the next twelve months.noncontrolling interests - other,” since those shares are not redeemable or exchangeable for Accenture plc Class A ordinary shares.



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Table of Contents
ACCENTURE PLC
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS — (continued)
(In thousands of U.S. dollars, except share and per share amounts or as otherwise disclosed)


4.    PROPERTY AND EQUIPMENTACCUMULATED OTHER COMPREHENSIVE LOSS
The componentsfollowing table summarizes the changes in the accumulated balances for each component of Property and equipment, net were as follows:accumulated other comprehensive loss attributable to Accenture plc:
 Fiscal
 2019 2018 2017
Foreign currency translation     
    Beginning balance$(1,075,268) $(770,043) $(919,963)
             Foreign currency translation(138,680) (310,548) 164,073
             Income tax benefit (expense)(607) 3,354
 (988)
             Portion attributable to noncontrolling interests6,580
 1,969
 (13,165)
             Foreign currency translation, net of tax(132,707) (305,225) 149,920
    Ending balance(1,207,975) (1,075,268) (770,043)
      
Defined benefit plans     
    Beginning balance(419,284) (440,619) (809,504)
             Actuarial gains (losses)(379,090) 19,862
 49,565
             Pension settlement793
 3,030
 509,793
             Prior service costs arising during the period(2,105) (28,696) 847
             Reclassifications into net periodic pension and
post-retirement expense (1)
32,985
 34,972
 44,913
             Income tax benefit (expense)94,052
 (7,799) (219,817)
             Portion attributable to noncontrolling interests326
 (34) (16,416)
             Defined benefit plans, net of tax(253,039) 21,335
 368,885
    Ending balance(672,323) (419,284) (440,619)
      
Cash flow hedges     
    Beginning balance(84,010) 114,635
 68,011
             Unrealized gain (loss)209,017
 (169,958) 195,848
             Reclassification adjustments into Cost of services(48,333) (93,105) (118,840)
             Income tax benefit (expense)(37,522) 64,118
 (28,309)
             Portion attributable to noncontrolling interests(159) 300
 (2,075)
             Cash flow hedges, net of tax123,003
 (198,645) 46,624
    Ending balance (2)38,993
 (84,010) 114,635
      
Investments     
    Beginning balance2,391
 1,243
 (264)
             Unrealized gain (loss)(1,970) 1,455
 1,758
             Income tax benefit (expense)305
 (305) (183)
             Portion attributable to noncontrolling interests2
 (2) (68)
             Investments, net of tax(1,663) 1,148
 1,507
    Ending balance728
 2,391
 1,243
      
Accumulated other comprehensive loss$(1,840,577) $(1,576,171) $(1,094,784)

_______________
(1)As of August 31, 2019, $54,799 of net losses is expected to be reclassified into net periodic pension and post-retirement expense recognized in cost of services, sales and marketing, general and administrative costs and non-operating expenses in the next twelve months.
(2)
As of August 31, 2019, $34,207 of net unrealized gains related to derivatives designated as cash flow hedges is expected to be reclassified into cost of services in the next twelve months.

F- 21
 August 31, 2017 August 31, 2016
Buildings and land$3,162
 $2,914
Computers, related equipment and software1,611,641
 1,428,134
Furniture and fixtures393,351
 354,523
Leasehold improvements1,044,590
 900,996
Property and equipment, gross3,052,744
 2,686,567
Total accumulated depreciation(1,912,146) (1,730,025)
Property and equipment, net$1,140,598
 $956,542

Depreciation expense for fiscal 2017, 2016 and 2015 was $362,817, $327,736 and $311,305, respectively.

5.    BUSINESS COMBINATIONS AND DIVESTITURES
Fiscal 2017
During fiscal 2017, the Company completed a number of individually immaterial acquisitions for total consideration of $1,643,205, net of cash acquired. These acquisitions were completed primarily to expand the Company’s services and solutions offerings. In connection with these acquisitions, the Company recorded goodwill of $1,350,969 and intangible assets of $328,776. The intangible assets primarily consist of customer-related and contract-in-progress intangibles, which are being amortized over one to twelve years. The goodwill was allocated among the reportable operating segments and is partially deductible for U.S. federal income tax purposes.
Fiscal 2016
Business Combinations
On October 20, 2015, the Company acquired Cloud Sherpas (through its holding company, Declarative Holdings, Inc.), a leader in cloud advisory and technology services, for approximately $409,424, net of cash acquired. This acquisition enhances the Company’s ability to provide clients with cloud strategy and technology consulting, as well as cloud application implementation, integration and management services, and resulted in approximately 1,100 employees joining the Company. In connection with this acquisition, the Company recorded goodwill of $385,337, which was allocated to all five reportable operating segments, and intangible assets of $66,522, primarily related to customer-related intangibles. The goodwill is non-deductible for U.S. federal income tax purposes. The intangible assets are being amortized over one to seven years. The pro forma effects of this acquisition on the Company’s operations were not material.
During fiscal 2016, the Company also completed other individually immaterial acquisitions for total consideration of $458,892, net of cash acquired. These acquisitions were completed primarily to expand the Company’s services and solutions offerings. In connection with these acquisitions, the Company recorded goodwill of $382,326 and intangible assets of $109,981. The intangible assets primarily consist of customer-related and technology intangibles, which are being amortized over one to ten years. The goodwill was allocated among the reportable operating segments and is partially deductible for U.S. federal income tax purposes.

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Table of Contents
ACCENTURE PLC
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS — (continued)
(In thousands of U.S. dollars, except share and per share amounts or as otherwise disclosed)


Divestiture5.    PROPERTY AND EQUIPMENT
On January 26, 2016, the CompanyThe components of Property and equipment, net were as follows:
 August 31, 2019 August 31, 2018
Buildings and land$56
 $60
Computers, related equipment and software1,723,623
 1,625,950
Furniture and fixtures394,671
 374,294
Leasehold improvements1,228,845
 1,125,814
Property and equipment, gross3,347,195
 3,126,118
Total accumulated depreciation(1,956,029) (1,862,098)
Property and equipment, net$1,391,166
 $1,264,020


Depreciation expense for fiscal 2019, 2018 and 2017 was $440,796, $423,471 and $362,817, respectively.
6.    BUSINESS COMBINATIONS
We completed the salea number of Navitaire LLC (“Navitaire”), a wholly owned subsidiary of the Company that provides technology and business solutions to the airline industry, to Amadeus IT Group, S.A. (“Amadeus”). Concurrent with the sale, the Company also entered into several arrangements to provide services to Amadeus, principally infrastructure outsourcing, over five years. The Company received a total of $825,644, net of transaction costs and cash divested, of which $214,500 was recorded as deferred revenue attributable to arrangements to provide services to Amadeus. In connection with the sale of Navitaire, the Company recorded a gain of $547,584 (reported in “Gain on sale of businesses” in the Consolidated Income Statements) and recorded related income taxes of $55,759. Approximately 600 Navitaire employees transferred to Amadeus as a part of this sale.
Joint Venture
On August 1, 2016, the Company completed the transfer of its Duck Creek business to Apax Partners LLP in exchange for $196,198, net of transaction costs and cash divested, and a 40% non-controlling interest in the newly formed joint venture, Duck Creek Technologies LLC (“Duck Creek”). Duck Creek’s business is to accelerate the innovation of claims, billing and policy administration software for the insurance industry. In connection with the transaction, which resulted in the recording of the retained non-controlling interest at fair value, the Company recorded a gain of $301,239 (reported in “Gain on sale of businesses” in the Consolidated Income Statements) and related income tax expense of $48,286. The fair value of the Company’s retained interest in Duck Creek was calculated based on the terms of the transfer and other factors related to the valuation of the non-controlling interest. Approximately 1,000 employees moved to Duck Creek as a part of this transaction.
Fiscal 2015
On March 25, 2015, the Company acquired Agilex Technologies, Inc., a provider of digital solutions for the U.S. federal government, for $264,444, net of cash acquired. This acquisition enhanced Accenture’s digital capabilities in analytics, cloud and mobility for federal agencies and resulted in approximately 730 employees joining the Company. In connection with this acquisition, the Company recorded goodwill of $206,123, which was allocated to the Health & Public Service operating segment, and intangible assets of $50,800, primarily consisting of customer-related intangibles. The goodwill is non-deductible for U.S. federal income tax purposes. The intangible assets are being amortized over one to eight years. The pro forma effects of this acquisition on the Company’s operations were not material.
During fiscal 2015, the Company also completed other individually immaterial acquisitions for total consideration of $510,236, net of cash acquired.during fiscal years 2019, 2018 and 2017. These acquisitions were completed primarily to expand the Company’sour services and solutions offerings. In connection withThe table below gives additional details related to these acquisitions, the Company recorded goodwill of $427,435 and intangible assets of $120,970. acquisitions:
 Fiscal
 2019 2018 2017
Total consideration$1,170,044
 $596,148
 $1,643,205
Goodwill920,696
 431,087
 1,350,969
Intangible assets282,144
 140,403
 328,776

The intangible assets primarily consist of customer-related and technology intangibles, which are being amortized over one to eleventwelve years. The goodwill was allocated among theour reportable operating segments and is partially deductible for U.S. federal income tax purposes.




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Table of Contents
ACCENTURE PLC
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS — (continued)
(In thousands of U.S. dollars, except share and per share amounts or as otherwise disclosed)


6.    7.    GOODWILL AND INTANGIBLE ASSETS
Goodwill
The changes in the carrying amount of goodwill by reportable operating segment were as follows:
August 31,
2015
 Additions/
Adjustments
 Foreign
Currency
Translation
 August 31,
2016
 Additions/
Adjustments
 Foreign
Currency
Translation
 August 31,
2017
August 31,
2017
 Additions/
Adjustments
 Foreign
Currency
Translation
 August 31,
2018
 Additions/
Adjustments
 Foreign
Currency
Translation
 August 31,
2019
Communications, Media &
Technology
$364,824
 $194,365
 $(12,623) $546,566
 $220,406
 $8,830
 $775,802
$775,802
 $98,223
 $(8,516) $865,509
 $146,632
 $(19,398) $992,743
Financial Services713,430
 149,811
 (8,865) 854,376
 280,569
 16,079
 1,151,024
1,151,024
 32,390
 (21,348) 1,162,066
 252,870
 (21,308) 1,393,628
Health & Public Service588,893
 130,787
 (3,831) 715,849
 214,316
 4,209
 934,374
934,374
 27,816
 (3,142) 959,048
 54,441
 (8,061) 1,005,428
Products1,001,768
 134,607
 (23,384) 1,112,991
 564,519
 20,630
 1,698,140
1,698,140
 270,701
 (20,440) 1,948,401
 423,525
 (43,609) 2,328,317
Resources260,918
 123,613
 (4,876) 379,655
 56,447
 6,910
 443,012
443,012
 13,163
 (8,187) 447,988
 47,274
 (9,828) 485,434
Total$2,929,833
 $733,183
 $(53,579) $3,609,437
 $1,336,257
 $56,658
 $5,002,352
$5,002,352
 $442,293
 $(61,633) $5,383,012
 $924,742
 $(102,204) $6,205,550
Goodwill includes immaterial adjustments related to divestitures and prior period acquisitions.
Intangible Assets
The Company’sOur definite-lived intangible assets by major asset class were as follows:
  August 31, 2018 August 31, 2019
Intangible Asset Class Gross Carrying Amount Accumulated Amortization Net Carrying Amount Gross Carrying Amount Accumulated Amortization Net Carrying Amount
Customer-related $862,418
 $(299,702) $562,716
 $1,013,976
 $(358,130) $655,846
Technology 94,844
 (55,690) 39,154
 119,686
 (45,851) 73,835
Patents 128,179
 (66,659) 61,520
 127,796
 (66,167) 61,629
Other 50,490
 (26,770) 23,720
 78,344
 (28,875) 49,469
Total $1,135,931
 $(448,821) $687,110
 $1,339,802
 $(499,023) $840,779

  August 31, 2017 August 31, 2016
Intangible Asset Class Gross Carrying Amount Accumulated Amortization Net Carrying Amount Gross Carrying Amount Accumulated Amortization Net Carrying Amount
Customer-related $809,683
 $(235,315) $574,368
 $532,753
 $(159,774) $372,979
Technology 108,929
 (65,453) 43,476
 100,363
 (48,270) 52,093
Patents 124,669
 (62,543) 62,126
 118,906
 (57,951) 60,955
Other 52,342
 (21,930) 30,412
 43,804
 (19,680) 24,124
Total $1,095,623
 $(385,241) $710,382
 $795,826
 $(285,675) $510,151

Total amortization related to the Company’sour intangible assets was $149,417, $117,882$177,150, $170,187 and $99,633$149,417 for fiscal 2017, 20162019, 2018 and 2015,2017, respectively. Estimated future amortization related to intangible assets held at August 31, 20172019 is as follows:
Fiscal Year Estimated Amortization
2020 $189,490
2021 155,186
2022 134,594
2023 117,959
2024 94,022
Thereafter 149,528
Total $840,779

Fiscal Year Estimated Amortization
2018 $153,777
2019 113,539
2020 101,562
2021 93,119
2022 93,453
Thereafter 154,932
Total $710,382



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ACCENTURE PLC
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS — (continued)
(In thousands of U.S. dollars, except share and per share amounts or as otherwise disclosed)


7.    DERIVATIVE 8.    FINANCIAL INSTRUMENTS
Derivatives
In the normal course of business, the Company useswe use derivative financial instruments to manage foreign currency exchange rate risk. Derivative transactions are governed by a uniform set of policies and procedures covering areas such as authorization, counterparty exposure and hedging practices. Positions are monitored using techniques such as market value and sensitivity analyses. The Company doesWe do not enter into derivative transactions for trading purposes. The Company classifiesWe classify cash flows from itsour derivative programs as cash flows from operating activities in the Consolidated Cash Flows Statements.
Certain derivatives also give rise to credit risks from the possible non-performance by counterparties. Credit risk is generally limited to the fair value of those contracts that are favorable to the Company,us, and the maximum amount of loss due to credit risk, based on the gross fair value of all of the Company’sour derivative financial instruments that are in an asset position, was $228,175$110,617 as of August 31, 2017.2019.
The Company also utilizesWe utilize standard counterparty master agreements containing provisions for the netting of certain foreign currency transaction obligations and for set-off of certain obligations in the event of an insolvency of one of the parties to the transaction. These provisions may reduce the Company’sour potential overall loss resulting from the insolvency of a counterparty and reduce a counterparty’s potential overall loss resulting from the insolvency of the Company.our insolvency. Additionally, these agreements contain early termination provisions triggered by adverse changes in a counterparty’s credit rating, thereby enabling the Companyus to accelerate settlement of a transaction prior to its contractual maturity and potentially decrease the Company’sour realized loss on an open transaction. Similarly, a decrement in the Company’sour credit rating could trigger a counterparty’s early termination rights, thereby enabling a counterparty to accelerate settlement of a transaction prior to its contractual maturity and potentially increase the Company’sour realized loss on an open transaction. The aggregate fair value of the Company’sour derivative instruments with credit-risk-related contingent features that arewere in a liability position as of August 31, 20172019 was $51,118.$59,791.
The Company’sOur derivative financial instruments consist of deliverable and non-deliverable foreign currency forward contracts. Fair values for derivative financial instruments are based on prices computed using third-party valuation models and are classified as Level 2 in accordance with the three-level hierarchy of fair value measurements. All of the significant inputs to the third-party valuation models are observable in active markets. Inputs include current market-based parameters such as forward rates, yield curves and credit default swap pricing. For additional information related to the three-level hierarchy of fair value measurements, see Note 1011 (Retirement and Profit Sharing Plans) to these Consolidated Financial Statements.
Cash Flow Hedges
Certain of the Company’sour subsidiaries are exposed to currency risk through their use of the Company’sour global delivery resources. To mitigate this risk, the Company useswe use foreign currency forward contracts to hedge the foreign exchange risk of the forecasted intercompany expenses denominated in foreign currencies for up to three years in the future. The Company hasWe have designated these derivatives as cash flow hedges. As of August 31, 20172019 and 2016, the Company2018, we held no derivatives that were designated as fair value or net investment hedges.
In order for a derivative to qualify for hedge accounting, the derivative must be formally designated as a fair value, cash flow or net investment hedge by documenting the relationship between the derivative and the hedged item. The documentation includes a description of the hedging instrument, the hedged item, the risk being hedged, the Company’sour risk management objective and strategy for undertaking the hedge, the method for assessing the effectiveness of the hedge and the method for measuring hedge ineffectiveness. Additionally, the hedge relationship must be expected to be highly effective at offsetting changes in either the fair value or cash flows of the hedged item at both inception of the hedge and on an ongoing basis. The Company assessesWe assess the ongoing effectiveness of itsour hedges using the Hypothetical Derivative Method, which measures hedge ineffectiveness based on a comparison of the change in fair value of the actual derivative designated as the hedging instrument and the change in fair value of a hypothetical derivative. The hypothetical derivative would have terms that identically match the critical terms of the hedged item. The Company measuresWe measure and recordsrecord hedge ineffectiveness at the end of each fiscal quarter.
For a cash flow hedge, the effective portion of the change in estimated fair value of a hedging instrument is recorded in Accumulated other comprehensive loss as a separate component of Shareholders’ Equity and is reclassified into Cost of services in the Consolidated Income StatementStatements during the period in which the hedged transaction is recognized. The amounts related to derivatives designated as cash flow hedges that were reclassified into Cost of services were a net gain of $48,333, $93,105 and $118,840 $23,004during fiscal 2019, 2018 and $15,207 during fiscal 2017, 2016 and 2015, respectively. The ineffective portion of the change in fair value of a cash flow hedge is recognized immediately in Other income (expense),


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ACCENTURE PLC
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS — (continued)
(In thousands of U.S. dollars, except share and per share amounts or as otherwise disclosed)


net in the Consolidated Income StatementStatements and for fiscal 2017, 20162019, 2018 and 2015,2017, was not material. In addition, the Companywe did not discontinue any cash flow hedges during fiscal 2017, 20162019, 2018 or 2015.2017.
Other Derivatives
The CompanyWe also usesuse foreign currency forward contracts, which have not been designated as hedges, to hedge balance sheet exposures, such as intercompany loans. These instruments are generally short-term in nature, with typical maturities of less than one year, and are subject to fluctuations in foreign exchange rates. Realized gains or losses and changes in the estimated fair value of these derivatives were net losses of $112,113 and $114,076 for fiscal 2019 and 2018, respectively, and a net gain of $66,748 for fiscal 2017 and a net loss of $84,293 and $257,783 for fiscal 2016 and 2015, respectively.2017. Gains and losses on these contracts are recorded in Other income (expense), net in the Consolidated Income StatementStatements and are offset by gains and losses on the related hedged items.
Fair Value of Derivative Instruments
The notional and fair values of all derivative instruments were as follows:
 August 31,
2019
 August 31,
2018
Assets   
Cash Flow Hedges   
Other current assets$53,033
 $29,380
Other non-current assets49,525
 1,065
Other Derivatives   
Other current assets8,059
 28,700
Total assets$110,617
 $59,145
Liabilities   
Cash Flow Hedges   
Other accrued liabilities$18,826
 $50,870
Other non-current liabilities8,770
 64,365
Other Derivatives   
Other accrued liabilities32,195
 25,455
Total liabilities$59,791
 $140,690
Total fair value$50,826
 $(81,545)
Total notional value$8,709,917
 $8,783,014

 August 31,
2017
 August 31,
2016
Assets   
Cash Flow Hedges   
Other current assets$133,935
 $71,955
Other non-current assets82,770
 45,683
Other Derivatives   
Other current assets11,470
 11,965
Total assets$228,175
 $129,603
Liabilities   
Cash Flow Hedges   
Other accrued liabilities$21,632
 $10,820
Other non-current liabilities17,244
 5,547
Other Derivatives   
Other accrued liabilities12,242
 17,407
Total liabilities$51,118
 $33,774
Total fair value$177,057
 $95,829
Total notional value$9,290,345
 $7,604,486
The Company utilizesWe utilize standard counterparty master agreements containing provisions for the netting of certain foreign currency transaction obligations and for the set-off of certain obligations in the event of an insolvency of one of the parties to the transaction. In the Consolidated Balance Sheets, the Company recordswe record derivative assets and liabilities at gross fair value. The potential effect of netting derivative assets against liabilities under the counterparty master agreements was as follows:
 August 31,
2019
 August 31,
2018
Net derivative assets$88,811
 $23,599
Net derivative liabilities37,985
 105,144
Total fair value$50,826
 $(81,545)

 August 31,
2017
 August 31,
2016
Net derivative assets$189,066
 $114,785
Net derivative liabilities12,009
 18,956
Total fair value$177,057
 $95,829
Equity Securities Without Readily Determinable Fair Values

We hold investments in equity securities that do not have readily determinable fair values. We record these investments at cost and remeasure them to fair value based on certain observable price changes or impairment events as they occur. The carrying amount of these investments was $131,675 as of August 31, 2019. Prior to the adoption



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ACCENTURE PLC
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS — (continued)
(In thousands of U.S. dollars, except share and per share amounts or as otherwise disclosed)


8.    of FASB ASU No. 2016-01, these investments were accounted for under the cost method. For additional information, see Note 1 (Summary of Significant Accounting Policies) to these Consolidated Financial Statements.
9.    BORROWINGS AND INDEBTEDNESS
As of August 31, 2017, the Company2019, we had the following borrowing facilities, including the issuance of letters of credit, to support general working capital purposes:
Facility
Amount
 Borrowings
Under
Facilities
Facility
Amount
 Borrowings
Under
Facilities
Syndicated loan facility (1)$1,000,000
 $
$1,000,000
 $
Separate, uncommitted, unsecured multicurrency revolving credit facilities (2)506,611
 
790,191
 
Local guaranteed and non-guaranteed lines of credit (3)234,601
 
220,355
 2,458
Total$1,741,212
 $
$2,010,546
 $2,458
_______________ 
(1)This facility, which matures on December 22, 2020, provides unsecured, revolving borrowing capacity for general working capital purposes, including the issuance of letters of credit. Financing is provided under this facility at the prime rate or at the London Interbank Offered Rate, plus a spread. The Company continuesWe continue to be in compliance with relevant covenant terms. The facility is subject to annual commitment fees. As of August 31, 20172019 and 2016, the Company2018, we had no0 borrowings under the facility.
(2)
The Company maintainsWe maintain separate, uncommitted and unsecured multicurrency revolving credit facilities. These facilities provide local currency financing for the majority of the Company’sour operations. Interest rate terms on the revolving facilities are at market rates prevailing in the relevant local markets. As of August 31, 20172019 and 2016, the Company2018, we had no0 borrowings under these facilities.
(3)
The CompanyWe also maintainsmaintain local guaranteed and non-guaranteed lines of credit for those locations that cannot access the Company’sour global facilities. As of August 31, 20172019 and 2016, the Company2018, we had no borrowings under these various facilities.facilities of $2,458 and $0, respectively.
Under the borrowing facilities described above, the Companywe had an aggregate of $195,998$390,295 and $168,663$324,602 of letters of credit outstanding as of August 31, 20172019 and 2016,2018, respectively. In addition, the Companywe had total outstanding debt of $25,070$22,658 and $27,230$25,013 as of August 31, 20172019 and 2016,2018, respectively. In the fourth quarter of fiscal 2017, the Company entered into agreements that will allow it to establish a commercial paper program for short-term borrowings of up to $1 billion, backed by its syndicated loan facility.


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ACCENTURE PLC
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS — (continued)
(In thousands of U.S. dollars, except share and per share amounts or as otherwise disclosed)


9.    10.    INCOME TAXES
 Fiscal
 2019 2018 2017
Current taxes     
U.S. federal$159,578
 $70,050
 $152,002
U.S. state and local86,113
 3,574
 17,269
Non-U.S.1,256,225
 1,425,875
 1,175,962
Total current tax expense1,501,916
 1,499,499
 1,345,233
Deferred taxes     
U.S. federal(143,217) 219,034
 (200,483)
U.S. state and local(39,588) 57,044
 (26,069)
Non-U.S.86,445
 (182,078) (137,581)
Total deferred tax (benefit) expense(96,360) 94,000
 (364,133)
Total$1,405,556
 $1,593,499
 $981,100

 Fiscal
 2017 2016 2015
Current taxes     
U.S. federal$152,002
 $314,121
 $617,488
U.S. state and local17,269
 38,255
 72,133
Non-U.S.1,175,962
 835,653
 906,229
Total current tax expense1,345,233
 1,188,029
 1,595,850
Deferred taxes     
U.S. federal(200,483) 8,588
 (94,621)
U.S. state and local(26,069) 1,056
 (11,245)
Non-U.S.(137,581) 56,296
 (353,243)
Total deferred tax (benefit) expense(364,133) 65,940
 (459,109)
Total$981,100
 $1,253,969
 $1,136,741
The components of Income before income taxes were as follows:

FiscalFiscal
2017 2016 20152019 2018 2017
U.S. sources (1)$251,456
 $1,047,909
 $1,321,511
$853,173
 $645,943
 $251,456
Non-U.S. sources4,364,576
 4,555,663
 3,089,019
5,398,624
 5,162,150
 4,364,576
Total$4,616,032
 $5,603,572
 $4,410,530
$6,251,797
 $5,808,093
 $4,616,032

_______________
(1)Includes U.S.pensionU.S. pension settlement chargescharge of $509,793 and $64,382509,793 for fiscal 2017 and 2015, respectively.2017.

On December 22, 2017, the U.S. enacted the Tax Cuts and Jobs Act (the “Tax Act”), which significantly changed U.S. tax law. The Tax Act lowered the U.S. statutory federal income tax rate from 35% to 21%, effective January 1, 2018, resulting in a blended U.S. statutory federal income tax rate of 25.7% for our fiscal year ended August 31, 2018 and a U.S. statutory federal income tax rate of 21.0% for our fiscal year ended August 31, 2019. During fiscal 2018, we recognized tax expense of $177,651 due primarily to the remeasurement of our net deferred tax assets at the new, lower rates. Our analysis and decisions around accounting for the Tax Act are complete.
The reconciliation of the U.S. federal statutory income tax rate to the Company’sour effective income tax rate was as follows:
 Fiscal
 2019 2018 2017
U.S. federal statutory income tax rate21.0 % 25.7 % 35.0 %
U.S. state and local taxes, net1.5
 1.1
 1.3
Non-U.S. operations taxed at other rates1.1
 (6.1) (16.3)
Final determinations (1)(3.4) (1.9) (3.6)
Other net activity in unrecognized tax benefits
3.2
 5.8
 8.4
Excess tax benefits from share based payments(1.2) (2.3) (2.7)
Changes in tax laws and rates
 4.4
 (1.5)
Other, net0.3
 0.7
 0.7
Effective income tax rate22.5 % 27.4 % 21.3 %
 Fiscal
 2017 2016 2015
U.S. federal statutory income tax rate35.0 % 35.0 % 35.0 %
U.S. state and local taxes, net1.3
 1.1
 1.3
Non-U.S. operations taxed at lower rates(18.0) (12.0) (15.4)
Final determinations (1)(3.6) (2.1) (5.1)
Other net activity in unrecognized tax benefits
8.4
 2.7
 3.2
Change in indefinite reinvestment assertion
(0.6) (0.6) 5.6
Divestitures
 (3.4) 
Excess tax benefits from share based payments(2.7) 
 
Other, net1.5
 1.7
 1.2
Effective income tax rate21.3 % 22.4 % 25.8 %

_______________
(1)
Final determinations include final agreements with tax authorities and expirations of statutes of limitations.
During fiscal 2015, the Company concluded that substantially all of the undistributed earnings of its U.S. subsidiaries would no longer be considered indefinitely reinvested and recorded an estimated tax liability of $247,097 for withholding taxes payable on the distribution of these earnings. These earnings were distributed in the form of a U.S. dividend declared and paid on August 26, 2015. The Company intends to indefinitely reinvest any future U.S. earnings. As of August 31, 2017, the Company2019, we had not recognized a deferred tax liability on $1,402,881$425,028 of undistributed earnings for certain foreign subsidiaries, because these earnings are intended to be indefinitely reinvested. If such earnings were


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ACCENTURE PLC
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS — (continued)
(In thousands of U.S. dollars, except share and per share amounts or as otherwise disclosed)


earnings for certain foreign subsidiaries, because these earnings are intended to be indefinitely reinvested. If such earnings were distributed, some countries may impose additional taxes. The unrecognized deferred tax liability (the amount payable if distributed) is approximately $124,000.$54,000.
Portions of the Company’sour operations are subject to reduced tax rates or are free of tax under various tax holidays which expire between fiscal 20182020 and 2022.2023. Some of the holidays are renewable at reduced levels, under certain conditions, with possible renewal periods through 2032.2033. The income tax benefits attributable to the tax status of these subsidiaries were estimated to be approximately $95,000, $100,000$103,000 and $111,000$95,000 in fiscal 2019, 2018 and 2017, 2016 and 2015, respectively.
The effect onrevaluation of deferred tax assets and liabilities ofdue to enacted changes in tax laws and tax rates did not have a material impact on the Company’sour effective tax rate.rate in fiscal 2019. Changes in tax laws and tax rates decreased our net deferred tax assets by $247,216 in fiscal 2018.
The components of the Company’sour deferred tax assets and liabilities included the following:
 August 31,
2019
 August 31,
2018
Deferred tax assets   
Pensions$446,920
 $343,415
Revenue recognition116,518
 110,424
Compensation and benefits623,986
 428,703
Share-based compensation292,045
 259,276
Tax credit carryforwards527,748
 400,253
Net operating loss carryforwards175,196
 122,821
Deferred amortization deductions793,084
 728,564
Indirect effects of unrecognized tax benefits302,093
 355,152
Licenses and other intangibles1,964,506
 31,798
Other213,496
 212,710
Total deferred tax assets5,455,592
 2,993,116
Valuation allowance(606,765) (451,775)
Deferred tax assets, net of valuation allowance4,848,827
 2,541,341
Deferred tax liabilities   
Revenue recognition(43,124) (66,128)
Investments in subsidiaries(182,186) (138,417)
Intangibles(234,098) (205,741)
Other(173,187) (169,977)
Total deferred tax liabilities(632,595) (580,263)
Net deferred tax assets$4,216,232
 $1,961,078

 August 31,
2017
 August 31,
2016
Deferred tax assets   
Pensions$294,850
 $306,776
Revenue recognition163,393
 113,890
Compensation and benefits734,373
 797,707
Share-based compensation293,546
 262,508
Tax credit carryforwards1,419,506
 1,161,084
Net operating loss carryforwards204,803
 131,018
Depreciation and amortization97,076
 97,015
Deferred amortization deductions705,495
 687,351
Indirect effects of unrecognized tax benefits343,832
 354,544
Other122,590
 139,105
 4,379,464
 4,050,998
Valuation allowance(1,564,554) (1,243,207)
Total deferred tax assets2,814,910
 2,807,791
Deferred tax liabilities   
Revenue recognition(80,683) (109,749)
Depreciation and amortization(228,166) (205,431)
Investments in subsidiaries(202,359) (330,673)
Other(225,899) (195,646)
Total deferred tax liabilities(737,107) (841,499)
Net deferred tax assets$2,077,803
 $1,966,292
The CompanyWe recorded valuation allowances of $1,564,554$606,765 and $1,243,207$451,775 as of August 31, 20172019 and 2016,2018, respectively, against deferred tax assets principally associated with certain tax credit and tax net operating loss carryforwards, as the Company believeswe believe it is more likely than not that these assets will not be realized. For all other deferred tax assets, the Company believeswe believe it is more likely than not that the results of future operations will generate sufficient taxable income to realize these deferred tax assets. During fiscal 20172019, the Companywe recorded a net increase of $321,347$154,990 in the valuation allowance. The majority of this change related to valuation allowances on certain tax credit carryforwards, as the Company believes it is more likely than not that these assets will not be realized.realized. During fiscal 2018, we recorded a net decrease of $1,112,779 in the valuation allowance. Substantially all of this change related to the write-off of certain tax credit carryforwards for which we had a full valuation allowance.
The CompanyWe had tax credit carryforwards as of August 31, 20172019 of $1,419,506,$527,748, of which $29,674$24,958 will expire between 20182020 and 2027, $3,8852029, $113 will expire between 20282030 and 2037,2039, and $1,385,947$502,677 has an indefinite carryforward period. The CompanyWe had net operating loss carryforwards as of August 31, 20172019 of $756,010.$832,118. Of this amount, $209,066$206,741 expires between 20182020 and 2027, $255,1832029, $28,216 expires between 20282030 and 2037,2039, and $291,761$597,161 has an indefinite carryforward period.


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ACCENTURE PLC
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS — (continued)
(In thousands of U.S. dollars, except share and per share amounts or as otherwise disclosed)


As of August 31, 2017, the Company2019, we had $945,850$1,233,014 of unrecognized tax benefits, of which $609,555,$908,522, if recognized, would favorably affect the Company’sour effective tax rate. As of August 31, 2016, the Company2018, we had $985,755$1,210,520 of unrecognized tax benefits, of which $508,313,$818,638, if recognized, would favorably affect the Company’sour effective tax rate. The remaining unrecognized tax benefits as of August 31, 20172019 and 20162018 of $336,295$324,492 and $477,442,$391,882, respectively, represent items recorded as adjustments to fiscal 2016 equity and offsetting tax benefits associated with the correlative effects of potential transfer pricing adjustments, state income taxes and timing adjustments.
A reconciliation of the beginning and ending amounts of unrecognized tax benefits was as follows:
 Fiscal
 2019 2018
Balance, beginning of year$1,210,520
 $945,850
Additions for tax positions related to the current year211,671
 349,343
Additions for tax positions related to prior years354,890
 317,215
Reductions for tax positions related to prior years(262,055) (284,711)
Statute of limitations expirations(146,732) (37,050)
Settlements with tax authorities(103,384) (68,605)
Foreign currency translation(31,896) (11,522)
Balance, end of year$1,233,014
 $1,210,520

 Fiscal
 2017 2016
Balance, beginning of year$985,755
 $997,935
Additions for tax positions related to the current year204,321
 163,097
Additions for tax positions related to prior years254,274
 126,353
Reductions for tax positions related to prior years(250,135) (63,782)
Statute of limitations expirations(41,544) (208,295)
Settlements with tax authorities(221,999) (3,703)
Foreign currency translation15,178
 (25,850)
Balance, end of year$945,850
 $985,755
For the year ended August 31, 2019, most of the additions for tax positions related to prior years are for items that had no net impact to the consolidated financial statements.
The Company recognizesWe recognize interest and penalties related to unrecognized tax benefits in the Provision for income taxes. During fiscal 2019, 2018 and 2017, 2016 and 2015, the Companywe recognized expense (benefit) of $37,350, $8,681$8,645, $37,230 and $(17,373)$37,350 in interest and penalties, respectively. Accrued interest and penalties related to unrecognized tax benefits of $98,204$114,566 ($87,417,105,852, net of tax benefits) and $109,269$125,886 ($95,057,114,631, net of tax benefits) were reflected on the Company’sour Consolidated Balance Sheets as of August 31, 20172019 and 2016,2018, respectively.
The Company has participated inWe are currently under audit by the U.S. Internal Revenue Service (“IRS”) Compliance Assurance Program (“CAP”) since the 2016 fiscal year. As part of CAP, tax years are audited on a contemporaneous basis so that most issues are resolved prior to the filing of the tax return. The audit by the IRS for fiscal 2013 and 2014 closed during fiscal 2017. By agreement with the IRS, the Company filed an amended return for fiscal 2015 with adjustments to which the IRS agreed.The Company is2016. We are also currently under audit in numerous state and non-U.S. tax jurisdictions. Although the outcome of tax audits is always uncertain and could result in significant cash tax payments, the Company doeswe do not believe the outcome of these audits will have a material adverse effect on the Company’sour consolidated financial position or results of operations. With limited exceptions, the Company iswe are no longer subject to income tax audits by taxing authorities for the years before 2009. The Company believes2010. We believe that it is reasonably possible that itsour unrecognized tax benefits could decrease by approximately $422,000$291,000 or increase by approximately $306,000$397,000 in the next 12 months as a result of settlements, lapses of statutes of limitations, tax audit activity and other adjustments. The majority of these amounts relate to transfer pricing matters in both U.S. and non-U.S. tax jurisdictions.
As previously disclosed, in December 2016, the Swiss Federal Tax Administration notified a subsidiary of Accenture that it had opened an investigation to examine the tax treatment of an August 2010 intercompany transfer of certain intellectual property. In June 2017, we resolved this matter with the Swiss tax authorities and, in connection with that resolution, agreed to a final assessment of prior year taxes, which were paid in June.



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ACCENTURE PLC
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS — (continued)
(In thousands of U.S. dollars, except share and per share amounts or as otherwise disclosed)


10.    11.    RETIREMENT AND PROFIT SHARING PLANS
Defined Benefit Pension and Postretirement Plans
In the United States and certain other countries, the Company maintainswe maintain and administersadminister defined benefit retirement plans and postretirement medical plans for certain current, retired and resigned employees. In addition, the Company’sour U.S. defined benefit pension plans include a frozen plan for former pre-incorporation partners, which is unfunded. Benefits under the employee retirement plans are primarily based on years of service and compensation during the years immediately preceding retirement or termination of participation in the plan. The defined benefit pension disclosures include the Company’sour U.S. and material non-U.S. defined benefit pension plans.
Assumptions
The weighted-average assumptions used to determine the defined benefit pension obligations as of August 31 and the net periodic pension expense were as follows:
 Pension Plans Postretirement Plans
 August 31,
2019
 August 31,
2018
 August 31,
2017
 August 31, 2019 August 31, 2018 August 31, 2017
 U.S.
Plans
 Non-U.S. Plans U.S. 
Plans
 Non-U.S. Plans U.S. 
Plans
 Non-U.S. Plans U.S. and Non-U.S. Plans U.S. and Non-U.S. Plans U.S. and Non-U.S. Plans
Discount rate for determining projected benefit obligation3.00% 2.24% 4.00% 3.29% 3.75% 2.83% 3.00% 3.98% 3.73%
Discount rate for determining net periodic pension expense4.00% 3.29% 3.75% 2.83% 3.50% 2.40% 3.98% 3.73% 3.51%
Long term rate of return on plan assets4.25% 3.02% 4.25% 3.56% 4.25% 3.52% 3.18% 3.64% 4.13%
Rate of increase in future compensation for determining projected benefit obligation2.23% 4.02% 2.23% 3.67% 2.25% 3.63% N/A
 N/A
 N/A
Rate of increase in future compensation for determining net periodic pension expense2.23% 3.67% 2.25% 3.63% 2.57% 3.47% N/A
 N/A
 N/A

 Pension Plans Postretirement Plans
 August 31,
2017
 August 31,
2016
 August 31,
2015
 August 31, 2017 August 31, 2016 August 31, 2015
 U.S.
Plans
 Non-U.S. Plans U.S. 
Plans
 Non-U.S. Plans U.S. 
Plans
 Non-U.S. Plans U.S. and Non-U.S. Plans U.S. and Non-U.S. Plans U.S. and Non-U.S. Plans
Discount rate for determining projected benefit obligation3.75% 2.83% 3.50% 2.40% 4.50% 3.47% 3.73% 3.51% 4.46%
Discount rate for determining net periodic pension expense3.50% 2.40% 4.50% 3.47% 4.25% 3.53% 3.51% 4.46% 4.25%
Long term rate of return on plan assets4.25% 3.52% 4.75% 3.99% 5.50% 4.55% 4.13% 4.54% 5.05%
Rate of increase in future compensation for determining projected benefit obligation2.25% 3.63% 2.57% 3.47% 3.65% 3.56% N/A
 N/A
 N/A
Rate of increase in future compensation for determining net periodic pension expense2.57% 3.47% 3.60% 3.56% 3.65% 3.75% N/A
 N/A
 N/A
Beginning in fiscal 2016, the Company changed the method it usesWe utilize a full yield curve approach to estimate the service and interest cost components of net periodic pension expense. Historically, the Company selected a discount rate for the U.S. plans by matching the plans’ cash flows to that of the average of two yield curves that provide the equivalent yields on zero-coupon corporate bonds for each maturity. The discount rate assumption for the non-U.S. Plans primarily reflected the market rate for high-quality, fixed-income debt instruments. Beginning in fiscal 2016, the Company utilized a full yield curve approach to estimate these components by applying specific spot rates along the yield curve used in the determination of the benefit obligation to the relevant projected cash flows. The Company made this change to improve theThis approach provides a correlation between projected benefit cash flows and the corresponding yield curve spot rates and to provideprovides a more precise measurement of service and interest costs. This change does not affect the measurement of the Company’s total benefit obligations. The Company accounted for this change as a change in estimate and, accordingly, recognized its effect prospectively beginning in fiscal 2016.
The discount rate assumptions are based on the expected duration of the benefit payments for each of the Company’sour defined benefit pension and postretirement plans as of the annual measurement date and are subject to change each year.
The expected long-term rate of return on plan assets should, over time, approximate the actual long-term returns on defined benefit pension and postretirement plan assets and is based on historical returns and the future expectations for returns for each asset class, as well as the target asset allocation of the asset portfolio.

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Table of Contents
ACCENTURE PLC
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS — (continued)
(In thousands of U.S. dollars, except share and per share amounts or as otherwise disclosed)

Assumed U.S. Health Care Cost Trend
The Company’sOur U.S. postretirement plan assumed annual rate of increase in the per capita cost of health care benefits is 7.2%6.6% for the plan year ending June 30, 2018.2020. The rate is assumed to decrease on a straight-line basis to 4.5% for the plan year ending June 30, 2038 and remain at that level thereafter. A one percentage point increase in the assumed health care cost trend rates would increase the benefit obligation by $83,430,$93,643, while a one percentage point decrease would reduce the benefit obligation by $64,701.$72,873.
U.S. Defined Benefit Pension Plan Settlement Charges
In May 2017, the Companywe settled itsour U.S. pension plan obligations. Plan participants elected to receive either a lump-sum distribution or to transfer benefits to a third-party annuity provider. As a result of the settlement, the Company waswe were relieved of any further obligation under itsour U.S. pension plan. During fiscal 2017, the Companywe recorded a pension settlement charge of $509,793, and related income tax benefits of $198,219. The charge primarily consisted of unrecognized actuarial losses of $460,908 previously included in Accumulated other comprehensive loss. In connection with the settlement, the Company made a $118,500 cash contribution ($48,885 related to additional actuarial losses and $69,615 to fund previously recorded pension liabilities). In connection with the plan termination, the Company created a separate defined benefit plan, with substantially the same terms as the terminated plan, for approximately 600 active employees who are currently eligible to accrue benefits.
During fiscal 2015, the Company offered a voluntary one-time lump sum payment option to certain eligible former employees who had vested benefits under the Company’s U.S. pension plan that, if accepted, would settle the Company’s pension obligations to them. This resulted in lump sum payments from plan assets of $279,571 during fiscal 2015. As a result of this settlement and the adoption of the new U.S. mortality tables released by the Society of Actuaries, the Company remeasured the assets and liabilities of the U.S. pension plan, which in aggregate resulted in a net reduction to the projected benefit obligation of $179,938 as well as a non-cash settlement charge of $64,382, pre-tax, during fiscal 2015.
Pension and Postretirement Expense
Pension expense for fiscal 2017, 2016 and 2015 was $622,302, $94,827 and $143,968 (including the above noted settlement charges), respectively. Postretirement expense for fiscal 2017, 2016 and 2015 was not material to the Company’s Consolidated Financial Statements.


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Table of Contents
ACCENTURE PLC
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS — (continued)
(In thousands of U.S. dollars, except share and per share amounts or as otherwise disclosed)


Benefit Obligation, Plan Assetswe made a $118,500 cash contribution ($48,885 related to additional actuarial losses and Funded Status$69,615 to fund previously recorded pension liabilities). In connection with the plan termination, we created a separate defined benefit plan, with substantially the same terms as the terminated plan, for approximately 600 active employees who are currently eligible to accrue benefits.
The changesPension and Postretirement Expense
Pension expense for fiscal 2019, 2018 and 2017 was $137,030, $125,320 and $622,302 (including the above noted settlement charge), respectively. Postretirement expense for fiscal 2019, 2018 and 2017 was not material to our Consolidated Financial Statements. Starting in fiscal 2019, the benefit obligations, plan assets and funded statusservice cost component of the Company’s pension and postretirement expense is included in operating expenses while the other components of net benefit plans for fiscal 2017 and 2016 were as follows:cost are included in Other income (expense), net. Prior period amounts have been revised to conform with the current period presentation.
 Pension Plans Postretirement Plans
 August 31,
2017
 August 31,
2016
 August 31, 2017 August 31, 2016
 U.S. Plans Non-U.S. Plans U.S. Plans Non-U.S. Plans U.S. and Non-U.S. Plans U.S. and Non-U.S. Plans
Reconciliation of benefit obligation           
Benefit obligation, beginning of year$2,030,006
 $1,758,110
 $1,635,744
 $1,439,225
 $500,964
 $403,095
Service cost7,380
 82,727
 7,305
 72,502
 19,898
 18,565
Interest cost48,354
 36,906
 63,470
 43,827
 15,270
 15,618
Participant contributions
 11,832
 
 9,857
 
 
Acquisitions/divestitures/transfers
 15,664
 
 41,719
 
 
Amendments
 (847) 
 (1,561) 
 
Curtailment
 
 
 (689) 
 84
Pension settlement(1,612,824) 
 
 
 
 
Special termination benefits
 
 
 1,332
 
 
Actuarial (gain) loss(80,507) (76,066) 371,294
 261,252
 5,084
 74,213
Benefits paid(49,546) (47,233) (47,807) (52,549) (13,047) (11,143)
Exchange rate impact
 35,369
 
 (56,805) 1,511
 532
Benefit obligation, end of year$342,863
 $1,816,462
 $2,030,006
 $1,758,110
 $529,680
 $500,964
Reconciliation of fair value of plan assets           
Fair value of plan assets, beginning of year$1,801,435
 $1,081,154
 $1,596,186
 $982,471
 $27,130
 $24,643
Actual return on plan assets(63,919) 42,417
 242,112
 97,638
 (38) 3,856
Acquisitions/divestitures/transfers
 818
 
 24,052
 
 
Employer contributions129,483
 67,300
 10,944
 71,046
 12,496
 9,774
Participant contributions
 11,832
 
 9,857
 
 
Pension settlement(1,612,824) 
 
 
 
 
Benefits paid(49,546) (47,233) (47,807) (52,549) (13,047) (11,143)
Exchange rate impact
 (2,160) 
 (51,361) 
 
Fair value of plan assets, end of year$204,629
 $1,154,128
 $1,801,435
 $1,081,154
 $26,541
 $27,130
Funded status, end of year$(138,234) $(662,334) $(228,571) $(676,956) $(503,139) $(473,834)
Amounts recognized in the Consolidated Balance Sheets           
Non-current assets$2,127
 $64,461
 $
 $59,335
 $
 $
Current liabilities(11,047) (21,015) (11,091) (16,691) (1,659) (1,579)
Non-current liabilities(129,314) (705,780) (217,480) (719,600) (501,480) (472,255)
Funded status, end of year$(138,234) $(662,334) $(228,571) $(676,956) $(503,139) $(473,834)



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Table of Contents
ACCENTURE PLC
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS — (continued)
(In thousands of U.S. dollars, except share and per share amounts or as otherwise disclosed)


Benefit Obligation, Plan Assets and Funded Status
The changes in the benefit obligations, plan assets and funded status of our pension and postretirement benefit plans for fiscal 2019 and 2018 were as follows:
 Pension Plans Postretirement Plans
 August 31,
2019
 August 31,
2018
 August 31, 2019 August 31, 2018
 U.S. Plans Non-U.S. Plans U.S. Plans Non-U.S. Plans U.S. and Non-U.S. Plans U.S. and Non-U.S. Plans
Reconciliation of benefit obligation           
Benefit obligation, beginning of year$331,916
 $1,772,712
 $342,863
 $1,816,462
 $535,632
 $529,680
Service cost3,100
 88,913
 4,233
 81,840
 18,056
 20,929
Interest cost12,364
 52,466
 10,626
 46,993
 20,498
 17,537
Participant contributions
 11,989
 
 12,189
 
 
Acquisitions/divestitures/transfers
 28,510
 
 (121) 
 
Amendments
 2,105
 
 28,696
 
 
Curtailment
 (6,477) 
 (4,946) 
 (2,782)
Pension settlement
 (9,343) 4,289
 (70,124) 
 
Actuarial (gain) loss50,002
 379,173
 (16,149) (25,942) 16,880
 (18,001)
Benefits paid(13,825) (85,624) (13,946) (69,841) (13,637) (10,499)
Exchange rate impact
 (68,047) 
 (42,494) (833) (1,232)
Benefit obligation, end of year$383,557
 $2,166,377
 $331,916
 $1,772,712
 $576,596
 $535,632
Reconciliation of fair value of plan assets           
Fair value of plan assets, beginning of year$210,576
 $1,127,376
 $204,629
 $1,154,128
 $28,713
 $26,541
Actual return on plan assets50,397
 97,845
 (5,278) 6,792
 4,924
 (505)
Acquisitions/divestitures/transfers
 25,347
 
 
 
 
Employer contributions10,131
 81,531
 20,882
 109,292
 11,920
 13,176
Participant contributions
 11,989
 
 12,189
 
 
Pension settlement
 (8,801) 4,289
 (71,562) 
 
Benefits paid(13,824) (85,624) (13,946) (69,841) (13,637) (10,499)
Exchange rate impact
 (35,601) 
 (13,622) 
 
Fair value of plan assets, end of year$257,280
 $1,214,062
 $210,576
 $1,127,376
 $31,920
 $28,713
Funded status, end of year$(126,277) $(952,315) $(121,340) $(645,336) $(544,676) $(506,919)
Amounts recognized in the Consolidated Balance Sheets           
Non-current assets$6,707
 $67,396
 $6,757
 $106,621
 $
 $
Current liabilities(10,473) (33,981) (10,854) (27,306) (1,257) (1,856)
Non-current liabilities(122,511) (985,730) (117,243) (724,651) (543,419) (505,063)
Funded status, end of year$(126,277) $(952,315) $(121,340) $(645,336) $(544,676) $(506,919)



F- 32

Table of Contents
ACCENTURE PLC
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS — (continued)
(In thousands of U.S. dollars, except share and per share amounts or as otherwise disclosed)

Accumulated Other Comprehensive Loss
The pre-tax accumulated net loss and prior service (credit) cost recognized in Accumulated other comprehensive loss as of August 31, 20172019 and 20162018 was as follows:
 Pension Plans Postretirement Plans
 August 31,
2019
 August 31,
2018
 August 31,
2019
 August 31,
2018
 U.S. Plans Non-U.S. 
Plans
 U.S. Plans Non-U.S. 
Plans
 U.S. and Non-U.S. Plans U.S. and Non-U.S. Plans
Net loss$106,328
 $633,619
 $105,580
 $357,250
 $121,798
 $114,827
Prior service (credit) cost
 21,954
 
 22,293
 19,427
 23,671
Accumulated other comprehensive loss, pre-tax$106,328
 $655,573
 $105,580
 $379,543
 $141,225
 $138,498

 Pension Plans Postretirement Plans
 August 31,
2017
 August 31,
2016
 August 31,
2017
 August 31,
2016
 U.S. Plans Non-U.S. 
Plans
 U.S. Plans Non-U.S. 
Plans
 U.S. and Non-U.S. Plans U.S. and Non-U.S. Plans
Net loss$112,015
 $386,428
 $592,873
 $480,408
 $142,197
 $143,777
Prior service (credit) cost
 (5,222) 
 (6,860) 27,656
 31,569
Accumulated other comprehensive loss, pre-tax$112,015
 $381,206
 $592,873
 $473,548
 $169,853
 $175,346
Funded Status for Defined Benefit Plans
The accumulated benefit obligation for defined benefit pension plans as of August 31, 20172019 and 20162018 was as follows:
 August 31,
2019
 August 31,
2018
 U.S. Plans Non-U.S.
Plans
 U.S. Plans Non-U.S.
Plans
Accumulated benefit obligation$376,886
 $1,964,148
 $325,152
 $1,614,649

 August 31,
2017
 August 31,
2016
 U.S. Plans Non-U.S.
Plans
 U.S. Plans Non-U.S.
Plans
Accumulated benefit obligation$333,588
 $1,651,869
 $2,017,437
 $1,592,598
The following information is provided for defined benefit pension plans and postretirement plans with projected benefit obligations in excess of plan assets and for defined benefit pension plans with accumulated benefit obligations in excess of plan assets as of August 31, 20172019 and 2016:2018:
 Pension Plans Postretirement Plans
 August 31,
2019
 August 31,
2018
 August 31,
2019
 August 31,
2018
 U.S. Plans Non-U.S.
Plans
 U.S. Plans Non-U.S.
Plans
 U.S. and Non-U.S. Plans U.S. and Non-U.S. Plans
Projected benefit obligation in excess of plan assets           
Projected benefit obligation$132,984
 $1,514,448
 $128,097
 $1,009,762
 $576,596
 $535,632
Fair value of plan assets
 494,065
 
 257,805
 31,920
 28,713
 Pension Plans Postretirement Plans
 August 31,
2017
 August 31,
2016
 August 31,
2017
 August 31,
2016
 U.S. Plans Non-U.S.
Plans
 U.S. Plans Non-U.S.
Plans
 U.S. and Non-U.S. Plans U.S. and Non-U.S. Plans
Projected benefit obligation in excess of plan assets           
Projected benefit obligation$342,863
 $1,037,634
 $2,030,006
 $1,400,510
 $529,680
 $500,964
Fair value of plan assets202,502
 310,839
 1,801,435
 664,220
 26,541
 27,130

 
 August 31,
2019
 August 31,
2018
 U.S. Plans Non-U.S.
Plans
 U.S. Plans Non-U.S.
Plans
Accumulated benefit obligation in excess of plan assets       
Accumulated benefit obligation$132,984
 $1,300,082
 $128,097
 $848,217
Fair value of plan assets
 465,935
 
 220,220

 August 31,
2017
 August 31,
2016
 U.S. Plans Non-U.S.
Plans
 U.S. Plans Non-U.S.
Plans
Accumulated benefit obligation in excess of plan assets       
Accumulated benefit obligation$138,476
 $810,330
 $2,017,437
 $1,233,952
Fair value of plan assets
 208,559
 1,801,435
 627,738


F- 3033

Table of Contents
ACCENTURE PLC
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS — (continued)
(In thousands of U.S. dollars, except share and per share amounts or as otherwise disclosed)


Investment Strategies
U.S. Pension Plans
The overall investment objective of the defined benefit pension plans is to match the duration of the plans’ assets to the plans’ liabilities while managing risk in order to meet current defined benefit pension obligations. The plans’ future prospects, their current financial conditions, the Company’sour current funding levels and other relevant factors suggest that the plans can tolerate some interim fluctuations in market value and rates of return in order to achieve long-term objectives without undue risk to the plans’ ability to meet their current benefit obligations. The Company recognizesWe recognize that asset allocation of the defined benefit pension plans’ assets is an important factor in determining long-term performance. Actual asset allocations at any point in time may vary from the target asset allocations and will be dictated by current and anticipated market conditions, required cash flows and investment decisions of the investment committee and the pension plans’ investment funds and managers. Ranges are established to provide flexibility for the asset allocation to vary around the targets without the need for immediate rebalancing.
Non-U.S. Pension Plans
Plan assets in non-U.S. defined benefit pension plans conform to the investment policies and procedures of each plan and to relevant legislation. The pension committee or trustee of each plan regularly, but at least annually, reviews the investment policy and the performance of the investment managers. In certain countries, the trustee is also required to consult with the Company.us. Asset allocation decisions are made to provide risk adjusted returns that align with the overall investment strategy for each plan. Generally, the investment return objective of each plan is to achieve a total annualized rate of return that exceeds inflation over the long term by an amount based on the target asset allocation mix of that plan. In certain countries, plan assets are invested in funds that are required to hold a majority of assets in bonds, with a smaller proportion in equities. Also, certain plan assets are entirely invested in contracts held with the plan insurer, which determines the strategy. Defined benefit pension plans in certain countries are unfunded.
Risk Management
Plan investments are exposed to risks including market, interest rate and operating risk. In order to mitigate significant concentrations of these risks, the assets are invested in a diversified portfolio primarily consisting of fixed income instruments and equities. To minimize asset volatility relative to the liabilities, plan assets allocated to debt securities appropriately match the duration of individual plan liabilities. Equities are diversified between U.S. and non-U.S. index funds and are intended to achieve long term capital appreciation. Plan asset allocation and investment managers’ guidelines are reviewed on a regular basis.
Plan Assets
The Company’sOur target allocation for fiscal 20182020 and weighted-average plan assets allocations as of August 31, 20172019 and 20162018 by asset category for defined benefit pension plans were as follows:
 2020 Target
Allocation
 2019 2018
 U.S.
Plans
 Non-U.S.
Plans
 U.S.
Plans
 Non-U.S.
Plans
 U.S.
Plans
 Non-U.S.
Plans
Asset Category           
Equity securities% 27% % 19% % 20%
Debt securities100
 53
 95
 59
 94
 57
Cash and short-term investments
 1
 5
 2
 6
 2
Insurance contracts
 16
 
 17
 
 17
Other
 3
 
 3
 
 4
Total100% 100% 100% 100% 100% 100%

 2018 Target
Allocation
 2017 2016
 U.S.
Plans
 Non-U.S.
Plans
 U.S.
Plans
 Non-U.S.
Plans
 U.S.
Plans
 Non-U.S.
Plans
Asset Category           
Equity securities% 38% % 30% % 29%
Debt securities99
 49
 94
 58
 75
 58
Cash and short-term investments1
 3
 6
 2
 25
 2
Insurance contracts
 6
 
 6
 
 7
Other
 4
 
 4
 
 4
Total100% 100% 100% 100% 100% 100%


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Table of Contents
ACCENTURE PLC
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS — (continued)
(In thousands of U.S. dollars, except share and per share amounts or as otherwise disclosed)


Fair Value Measurements
Fair value is the price that would be received upon sale of an asset or paid upon transfer of a liability in an orderly transaction between market participants at the measurement date and in the principal or most advantageous market for that asset or liability. The fair value should be calculated based on assumptions that market participants would use in pricing the asset or liability, not on assumptions specific to the entity.
The three-level hierarchy of fair value measurements is based on whether the inputs to those measurements are observable or unobservable. Observable inputs reflect market data obtained from independent sources, while unobservable inputs reflect the Company’sour market assumptions. The fair-value hierarchy requires the use of observable market data when available and consists of the following levels:
Level 1—Quoted prices for identical instruments in active markets;
Level 2—Quoted prices for similar instruments in active markets; quoted prices for identical or similar instruments in markets that are not active; and model-derived valuations in which all significant inputs are observable in active markets; and
Level 3—Valuations derived from valuation techniques in which one or more significant inputs are unobservable.
Level 1—Quoted prices for identical instruments in active markets;
Level 2—Quoted prices for similar instruments in active markets; quoted prices for identical or similar instruments in markets that are not active; and model-derived valuations in which all significant inputs are observable in active markets; and
Level 3—Valuations derived from valuation techniques in which one or more significant inputs are unobservable.
The fair values of defined benefit pension and postretirement plan assets as of August 31, 20172019 were as follows:
Non-U.S. Plans       
 Level 1 Level 2 Level 3 Total
Equity       
Mutual fund equity securities$
 $226,386
 $
 $226,386
Fixed Income

      
Non-U.S. government debt securities125,332
 
 
 125,332
Non-U.S. corporate debt securities19,562
 
 
 19,562
Mutual fund debt securities
 569,712
 
 569,712
Cash and short-term investments9,799
 9,426
 
 19,225
Insurance contracts
 76,219
 133,421
 209,640
Other
 44,205
 
 44,205
Total$154,693
 $925,948
 $133,421
 $1,214,062

Non-U.S. Plans       
 Level 1 Level 2 Level 3 Total
Equity       
Mutual fund equity securities$
 $347,781
 $
 $347,781
Fixed Income

      
Non-U.S. government debt securities105,331
 
 
 105,331
Mutual fund debt securities3,093
 560,606
 
 563,699
Cash and short-term investments16,072
 9,059
 
 25,131
Insurance contracts
 69,754
 
 69,754
Other
 42,432
 
 42,432
Total$124,496
 $1,029,632
 $
 $1,154,128
There were no transfers between Levels 1 and 2 during fiscal 2017.2019. The level 3 assets are invested in an insurance buy-in contract in a Non-U.S. plan. The fair value of the assets is set to an actuarially calculated present value of the underlying liabilities.
The U.S. Plans have $231,170$289,200 in Level 2 assets, primarily made up of U.S. corporate debt securities of $130,245$166,756 and U.S. government, state and local debt securities of $59,743.$71,745.
Expected ContributionsThe following table provides a reconciliation of the beginning and ending balances of Level 3 assets for fiscal 2019:     
Level 3 AssetsFiscal 2019
Beginning balance$114,960
Purchases, sales and settlements17,428
Changes in fair value1,033
Ending Balance$133,421

Generally, annual contributions are made at such times and in amounts as required by law and may, from time to time, exceed minimum funding requirements. The Company estimates it will pay approximately $88,919 in fiscal 2018 related to contributions to its U.S. and non-U.S. defined benefit pension plans and benefit payments related to the unfunded frozen plan for former pre-incorporation partners. The Company has not determined whether it will make additional voluntary contributions for its defined benefit pension plans. The Company’s postretirement plan contributions in fiscal 2018 are not expected to be material to the Company’s Consolidated Financial Statements.


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Table of Contents
ACCENTURE PLC
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS — (continued)
(In thousands of U.S. dollars, except share and per share amounts or as otherwise disclosed)


The fair values of defined benefit pension and postretirement plan assets as of August 31, 2018 were as follows:
Non-U.S. Plans       
 Level 1 Level 2 Level 3 Total
Equity       
Mutual fund equity securities$
 $222,061
 $
 $222,061
Fixed Income       
Non-U.S. government debt securities117,389
 
 
 117,389
Mutual fund debt securities4
 535,092
 
 535,096
Cash and short-term investments17,687
 5,502
 
 23,189
Insurance contracts
 72,820
 114,960
 187,780
Other
 41,861
 
 41,861
Total$135,080
 $877,336
 $114,960
 $1,127,376

There were no transfers between Levels 1 and 2 during fiscal 2018. The level 3 assets are invested in an insurance buy-in contract in a Non-U.S. plan. The fair value of the assets is set to an actuarially calculated present value of the underlying liabilities.
The U.S. Plans have $239,289 in Level 2 assets, primarily made up of U.S. corporate debt securities of $136,814 and U.S. government, state and local debt securities of $58,239.
Expected Contributions
Generally, annual contributions are made at such times and in amounts as required by law and may, from time to time, exceed minimum funding requirements. We estimate we will pay approximately $93,292 in fiscal 2020 related to contributions to our U.S. and non-U.S. defined benefit pension plans and benefit payments related to the unfunded frozen plan for former pre-incorporation partners. We have not determined whether we will make additional voluntary contributions for our defined benefit pension plans. Our postretirement plan contributions in fiscal 2020 are not expected to be material to our Consolidated Financial Statements.
Estimated Future Benefit Payments
Benefit payments for defined benefit pension plans and postretirement plans, which reflect expected future service, as appropriate, are expected to be paid as follows:
 Pension Plans Postretirement Plans
 U.S. Plans Non-U.S.
Plans
 U.S. and Non-U.S. Plans
2020$14,097
 $73,946
 $11,727
202114,870
 80,978
 13,378
202215,638
 87,353
 15,144
202316,425
 101,844
 17,065
202417,144
 102,642
 19,224
2025-202995,831
 559,093
 131,206

 Pension Plans Postretirement Plans
 U.S. Plans Non-U.S.
Plans
 U.S. and Non-U.S. Plans
2018$12,774
 $54,846
 $11,509
201913,572
 59,328
 12,747
202014,357
 70,756
 14,189
202115,158
 80,109
 16,145
202215,868
 85,344
 18,357
2023-202789,785
 475,803
 125,060
Defined Contribution Plans
In the United States and certain other countries, the Company maintainswe maintain and administersadminister defined contribution plans for certain current, retired and resigned employees. Total expenses recorded for defined contribution plans were $454,124, $419,932$530,501, $485,736 and $397,123$454,124 in fiscal 2019, 2018 and 2017, 2016 and 2015, respectively.

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11.    
ACCENTURE PLC
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS — (continued)
(In thousands of U.S. dollars, except share and per share amounts or as otherwise disclosed)

12.    SHARE-BASED COMPENSATION
Share Incentive Plans
The Amended and Restated Accenture plc 2010 Share Incentive Plan, as amended and approved by the Company’sour shareholders in 20162018 (the “Amended 2010 SIP”), is administered by the Compensation Committee of the Board of Directors of Accenture and provides for the grant of nonqualified share options, incentive stock options, restricted share units and other share-based awards. A maximum of 83,000,00099,000,000 Accenture plc Class A ordinary shares are currently authorized for awards under the Amended 2010 SIP. As of August 31, 2017,2019, there were 15,049,32416,684,906 shares available for future grants. Accenture plc Class A ordinary shares covered by awards that terminate, lapse or are cancelled may again be used to satisfy awards under the Amended 2010 SIP. The Company issuesWe issue new Accenture plc Class A ordinary shares and shares from treasury for shares delivered under the Amended 2010 SIP.
A summary of information with respect to share-based compensation is as follows:
 Fiscal
 2019 2018 2017
Total share-based compensation expense included in Net income$1,093,253
 $976,908
 $795,235
Income tax benefit related to share-based compensation included in Net income356,062
 404,124
 349,114

 Fiscal
 2017 2016 2015
Total share-based compensation expense included in Net income$795,235
 $758,176
 $680,329
Income tax benefit related to share-based compensation included in Net income (1)349,114
 236,423
 212,019
 _______________
(1)Includes $99,649 of excess tax benefits in fiscal 2017 related to the adoption of ASU 2016-09 on September 1, 2016.


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ACCENTURE PLC
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS — (continued)
(In thousands of U.S. dollars, except share and per share amounts or as otherwise disclosed)

Restricted Share Units
Under the Amended 2010 SIP, participants may be, and previously under the predecessor 2001 Share Incentive Plan were, granted restricted share units, each of which represent an unfunded, unsecured right to receive an Accenture plc Class A ordinary share on the date specified in the participant’s award agreement. The fair value of the awards is based on the Company’sour stock price on the date of grant. The restricted share units granted under these plans are subject to cliff or graded vesting, generally ranging from two to seven years. For awards with graded vesting, compensation expense is recognized over the vesting term of each separately vesting portion. Compensation expense is recognized on a straight-line basis for awards with cliff vesting. Restricted share unit activity during fiscal 20172019 was as follows:
 Number of Restricted
Share Units
 Weighted Average
Grant-Date Fair Value
Nonvested balance as of August 31, 201819,078,607
 $125.59
Granted (1)8,942,952
 144.52
Vested (2)(7,625,120) 119.89
Forfeited(1,394,324) 127.32
Nonvested balance as of August 31, 201919,002,115
 $136.66
 Number of Restricted
Share Units
 Weighted Average
Grant-Date Fair Value
Nonvested balance as of August 31, 201621,963,705
 $85.81
Granted (1)9,414,391
 117.72
Vested (2)(9,005,407) 121.14
Forfeited(1,343,647) 92.48
Nonvested balance as of August 31, 201721,029,042
 $101.88

 _______________
(1)
The weighted average grant-date fair value for restricted share units granted for fiscal 2019, 2018 and 2017 2016was $144.52, $153.33 and 2015 was $117.72, $105.16 and $89.63, respectively.
(2)
The total grant-date fair value of restricted share units vested for fiscal 2019, 2018 and 2017 2016was $914,206, $842,002 and 2015 was $1,090,943, $796,620 and $581,936,$726,324, respectively.
As of August 31, 2017,2019, there was $812,286$967,811 of total unrecognized restricted share unit compensation expense related to nonvested awards, which is expected to be recognized over a weighted average period of 1.31.2 years. As of August 31, 2017,2019, there were 713,337530,575 restricted share units vested but not yet delivered as Accenture plc Class A ordinary shares.
Stock Options
There were no stock options granted during fiscal 2017, 20162019, 2018 or 2015.2017. As of August 31, 2017 the Company2019 we had 15,7193,751 stock options outstanding and exercisable at a weighted average exercise price of $38.02$48.11 and a weighted average remaining contractual term of 21.4 years.

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ACCENTURE PLC
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS — (continued)
(In thousands of U.S. dollars, except share and per share amounts or as otherwise disclosed)

Employee Share Purchase Plan
2010 ESPP
The Amended and Restated Accenture plc 2010 Employee Share Purchase Plan (the “2010 ESPP”) is a nonqualified plan that provides eligible employees of Accenture plc and its designated affiliates with an opportunity to purchase Accenture plc Class A ordinary shares through payroll deductions. Under the 2010 ESPP, eligible employees may purchase Accenture plc Class A ordinary shares through the Employee Share Purchase Plan (the “ESPP”) or the Voluntary Equity Investment Program (the “VEIP”). Under the ESPP, eligible employees may elect to contribute 1% to 10% of their eligible compensation during each semi-annual offering period (up to $7.5 per offering period) to purchase Accenture plc Class A ordinary shares at a discount. Under the VEIP, eligible members of Accenture Leadership may elect to contribute up to 30% of their eligible compensation towards the monthly purchase of Accenture plc Class A ordinary shares at fair market value. At the end of the VEIP program year, Accenture Leadership participants who did not withdraw from the program will be granted restricted share units under the Amended 2010 SIP equal to 50% of the number of shares purchased during that year and held by the participant as of the grant date.
A maximum of 90,000,000 Accenture plc Class A ordinary shares may be issued under the 2010 ESPP. As of August 31, 2017, the Company2019, we had issued 48,683,55259,545,725 Accenture plc Class A ordinary shares under the 2010 ESPP. The CompanyWe issued 6,103,977, 5,850,1135,433,817, 5,428,356 and 6,232,0316,103,977 shares to employees in fiscal 2017, 20162019, 2018 and 2015,2017, respectively, under the 2010 ESPP.


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ACCENTURE PLC
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS — (continued)
(In thousands of U.S. dollars, except share and per share amounts or as otherwise disclosed)


12.    13.    SHAREHOLDERS’ EQUITY
Accenture plc
Ordinary Shares
The Company hasWe have 40,000 authorized ordinary shares, par value €1 per share. Each ordinary share of Accenture plc entitles its holder to receive payments upon a liquidation of Accenture plc; however a holder of an ordinary share is not entitled to vote on matters submitted to a vote of shareholders of Accenture plc or to receive dividends.
Class A Ordinary Shares
An Accenture plc Class A ordinary share entitles its holder to one vote per share, and holders of those shares do not have cumulative voting rights. Each Class A ordinary share entitles its holder to a pro rata part of any dividend at the times and in the amounts, if any, which Accenture plc’s Board of Directors from time to time determines to declare, subject to any preferred dividend rights attaching to any preferred shares. Each Class A ordinary share is entitled on a winding-up of Accenture plc to be paid a pro rata part of the value of the assets of Accenture plc remaining after payment of its liabilities, subject to any preferred rights on liquidation attaching to any preferred shares.
Class X Ordinary Shares
Most of our partners who received Accenture Canada Holdings Inc. exchangeable shares in connection with our transition to a corporate structure received a corresponding number of Accenture plc Class X ordinary shares. An Accenture plc Class X ordinary share entitles its holder to one vote per share, and holders of those shares do not have cumulative voting rights. A Class X ordinary share does not entitle its holder to receive dividends, and holders of those shares are not entitled to be paid any amount upon a winding-up of Accenture plc. Most of the Company’s partners who received Accenture SCA Class I common shares or Accenture Canada Holdings Inc. exchangeable shares in connection with the Company’s transition to a corporate structure received a corresponding number of Accenture plc Class X ordinary shares. Accenture plc may redeem, at its option, any Class X ordinary share for a redemption price equal to the par value of the Class X ordinary share. Accenture plc has separately agreed with the original holders of Accenture Holdings plc ordinary shares and Accenture Canada Holdings Inc. exchangeable shares not to redeem any Class X ordinary share of such holder if the redemption would reduce the number of Class X ordinary shares held by that holder to a number that is less than the number of Accenture Holdings plc ordinary shares or Accenture Canada Holdings Inc. exchangeable shares owned by that holder, as the case may be. Accenture plc will redeem Class X ordinary shares upon the redemption or exchange of Accenture Holdings plc ordinary shares and Accenture Canada Holdings Inc. exchangeable shares so that the aggregate number of Class X ordinary shares outstanding at any time does not exceed the aggregate number of Accenture Holdings plc ordinary shares and Accenture Canada Holdings Inc. exchangeable shares outstanding. Class X ordinary shares are not transferable without the consent of Accenture plc.

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ACCENTURE PLC
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS — (continued)
(In thousands of U.S. dollars, except share and per share amounts or as otherwise disclosed)

Equity of Subsidiaries Redeemable or Exchangeable for Accenture plc Class A Ordinary Shares
Accenture Holdings plc Ordinary Shares
Members of Accenture Leadership in certain countries, including the United States, received Accenture SCA Class I common shares in connection with the Company’s transition to a corporate structure. On August 26, 2015, Accenture SCA merged with and into Accenture Holdings plc, with Accenture Holdings plc as the surviving entity. In connection with this transaction, holders of Accenture SCA Class I common shares (other than Accenture SCA itself) received, on a one-for-one basis, ordinary shares of Accenture Holdings plc. Only Accenture plc, Accenture Holdings plc, Accenture International S.à.r.l. and certain current and former members of Accenture Leadership and their permitted transferees hold Accenture Holdings plc ordinary shares. Each Accenture Holdings plc share entitles its holder to one vote on all matters submitted to a vote of shareholders of Accenture Holdings plc and entitles its holders to dividends and liquidation payments.
Accenture Holdings plc is obligated, at the option of the holder, to redeem any outstanding Accenture Holdings plc ordinary share at a redemption price per share generally equal to its current market value as determined in accordance with Accenture Holdings plc’s memorandum and articles of association. Under Accenture Holdings plc’s memorandum and articles of association, the market value of an ordinary share will be deemed to be equal to (i) the average of the high and low sales prices of an Accenture plc Class A ordinary share as reported on the New York Stock Exchange, net of customary brokerage and similar transaction costs, or (ii) if Accenture sells its Class A ordinary shares on the date that the redemption price is determined (other than in a transaction with any employee or an affiliate or pursuant to a preexisting obligation), the weighted average sales price of an Accenture plc Class A ordinary share on the New York Stock Exchange, net of customary brokerage and similar transaction costs. Accenture Holdings plc may, at its option, pay this redemption price with cash or by causing Accenture plc to deliver Class A ordinary shares on a one-for-one basis. Each holder of Accenture Holdings plc ordinary shares is entitled to a pro rata part of any dividend and to the value of any remaining assets of Accenture Holdings plc after payment of its liabilities upon dissolution.
Accenture Canada Holdings Inc. Exchangeable Shares
Partners resident in Canada and New Zealand received Accenture Canada Holdings Inc. exchangeable shares in connection with the Company’sour transition to a corporate structure. Holders of Accenture Canada Holdings Inc. exchangeable shares may exchange their shares for Accenture plc Class A ordinary shares at any time on a one-for-one basis. The CompanyWe may, at itsour option, satisfy this exchange with cash at a price per share generally equal to the market price of an Accenture plc Class A ordinary share at the time of the exchange. Each exchangeable share of Accenture Canada Holdings Inc. entitles its holder to receive distributions equal to any distributions to which an Accenture plc Class A ordinary share entitles its holder.
 


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ACCENTURE PLC
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS — (continued)
(In thousands of U.S. dollars, except share and per share amounts or as otherwise disclosed)


13.    14.    MATERIAL TRANSACTIONS AFFECTING SHAREHOLDERS’ EQUITY
Share Purchases and Redemptions
The Board of Directors of Accenture plc has authorized funding for the Company’sour publicly announced open-market share purchase program for acquiring Accenture plc Class A ordinary shares and for purchases and redemptions of Accenture plc Class A ordinary shares Accenture Holdings plc ordinary shares and Accenture Canada Holdings Inc. exchangeable shares held by current and former members of Accenture Leadership and their permitted transferees. As of August 31, 2017, the Company’s2019, our aggregate available authorization was $3,119,215$3,674,089 for itsour publicly announced open-market share purchase and these other share purchase programs.
The Company’sOur share purchase activity during fiscal 20172019 was as follows:
Accenture plc Class A
Ordinary Shares
 Accenture Holdings plc
Ordinary Shares and Accenture Canada
Holdings Inc. Exchangeable Shares
Accenture plc Class A
Ordinary Shares
 Accenture Canada
Holdings Inc. Exchangeable Shares
Shares Amount Shares         Amount        Shares Amount Shares         Amount        
Open-market share purchases (1)18,045,830
 $2,171,130
 
 $
13,686,253
 $2,254,576
 
 $
Other share purchase programs
 
 799,411
 96,171

 
 128,282
 21,778
Other purchases (2)3,211,929
 381,750
 
 
2,744,554
 414,760
 
 
Total21,257,759
 $2,552,880
 799,411
 $96,171
16,430,807
 $2,669,336
 128,282
 $21,778
 _______________
(1)
The Company conductsWe conduct a publicly announced open-market share purchase program for Accenture plc Class A ordinary shares. These shares are held as treasury shares by Accenture plc and may be utilized to provide for select employee benefits, such as equity awards to the Company’sour employees.
(2)
During fiscal 2017,2019, as authorized under the Company’sour various employee equity share plans, the Companywe acquired Accenture plc Class A ordinary shares primarily via share withholding for payroll tax obligations due from employees and former employees in connection with the delivery of Accenture plc Class A ordinary shares under those plans. These purchases of shares in connection with employee share plans do not affect the Company’sour aggregate available authorization for the Company’sour publicly announced open-market share purchase and the other share purchase programs.
Other Share Redemptions
During fiscal 2017, the Company issued 760,154 Accenture plc Class A ordinary shares upon redemptions of an equivalent number of Accenture Holdings plc ordinary shares pursuant to its registration statement on Form S-3 (the “registration statement”). The registration statement allows the Company, at its option, to issue freely tradable Accenture plc Class A ordinary shares in lieu of cash upon redemptions of Accenture Holdings plc ordinary shares held by current and former members of Accenture Leadership and their permitted transferees.
Cancellation of Treasury Shares
During fiscal 2017, the Company received authorization from the Board of Directors of Accenture plc to cancel 26,857,6802019, we cancelled 17,599,481 Accenture plc Class A ordinary shares that were held as treasury shares and had an aggregate cost of $3,014,356.$2,745,321. The effect of the cancellation of these treasury shares was recognized in Class A ordinary shares and Additional paid-in capital with the residual recorded in Retained earnings. There was no effect on total shareholders’ equity as a result of this cancellation.

Dividends
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ACCENTURE PLC
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS — (continued)
(In thousands of U.S. dollars, except share and per share amounts or as otherwise disclosed)

Dividends
The Company’sOur dividend activity during fiscal 20172019 was as follows:
  Dividend Per
Share
 Accenture plc Class A
Ordinary Shares
 Accenture Canada
Holdings Inc. Exchangeable Shares
 Total  Cash
Outlay
Dividend Payment Date Record Date Cash Outlay Record Date Cash Outlay 
November 15, 2018
 $1.46
 
October 18, 2018
 $931,460
 
October 16, 2018
 $1,378
 $932,838
May 15, 2019
 1.46
 
April 11, 2019
 930,265
 
April 9, 2019
 1,250
 931,515
Total Dividends     $1,861,725
   $2,628
 $1,864,353

  Dividend Per
Share
 Accenture plc Class A
Ordinary Shares
 Accenture Holdings plc Ordinary
Shares and Accenture Canada
Holdings Inc. Exchangeable Shares
 Total  Cash
Outlay
Dividend Payment Date Record Date Cash Outlay Record Date Cash Outlay 
November 15, 2016 $1.21
 October 21, 2016 $750,137
 October 18, 2016 $34,990
 $785,127
May 15, 2017 1.21
 April 13, 2017 748,597
 April 10, 2017 33,854
 782,451
Total Dividends     $1,498,734
   $68,844
 $1,567,578
The payment of the cash dividends also resulted in the issuance of an immaterial number of additional restricted share units to holders of restricted share units.
Subsequent EventEvents
On September 25, 2017,23, 2019, the Board of Directors of Accenture plc declared a semi-annualquarterly cash dividend of $1.33$0.80 per share on itsour Class A ordinary shares for shareholders of record at the close of business on October 19, 2017. On September 26, 2017, the Board of Directors of Accenture Holdings plc declared a semi-annual cash dividend of $1.33 per share on its ordinary shares for shareholders of record at the close of business on October 17, 2017. Both dividends are2019 payable on November 15, 2017.2019. The payment of the cash dividendsdividend will result in the issuance of an immaterial number of additional restricted share units to holders of restricted share units.
14.    15.    LEASE COMMITMENTS
The Company hasWe have operating leases, principally for office space, with various renewal options. Substantially all operating leases are non-cancelable or cancelable only by the payment of penalties. Rental expense in agreements with rent holidays and scheduled rent increases is recorded on a straight-line basis over the lease term. Rental expense, including operating costs and taxes, and sublease income from third parties during fiscal 2017, 20162019, 2018 and 20152017 was as follows:
 Fiscal
 2019 2018 2017
Rental expense$666,461
 $653,531
 $617,014
Sublease income from third parties(26,863) (28,219) (28,992)

 Fiscal
 2017 2016 2015
Rental expense$617,014
 $578,149
 $547,206
Sublease income from third parties(28,992) (26,403) (27,293)
Future minimum rental commitments under non-cancelable operating leases as of August 31, 20172019 were as follows:
 Operating
Lease
Payments
 Operating
Sublease
Income
2020$688,020
 $(24,884)
2021597,307
 (17,908)
2022516,544
 (8,535)
2023428,481
 (7,541)
2024363,107
 (7,184)
Thereafter1,246,097
 (30,708)
 $3,839,556
 $(96,760)

 Operating
Lease
Payments
 Operating
Sublease
Income
2018$561,743
 $(25,881)
2019505,648
 (24,261)
2020451,870
 (20,484)
2021405,222
 (14,796)
2022353,254
 (6,695)
Thereafter1,429,137
 (44,368)
 $3,706,874
 $(136,485)

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ACCENTURE PLC
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS — (continued)
(In thousands of U.S. dollars, except share and per share amounts or as otherwise disclosed)

15.    16.    COMMITMENTS AND CONTINGENCIES
Commitments
The Company hasWe have either the right to purchase at fair value or, if certain events occur, may also be required to purchase substantially all of the remainingat fair value outstanding shares of its Avanade Inc. subsidiary (“Avanade”) not owned by the Company at fair value if certain events occur. Certain holders of Avanade common stock and options to purchase the stock have put rights that, under certain circumstances and conditions, would require Avanade to redeem shares of its stock at fair value.our SinnerSchrader AG subsidiary. As of August 31, 20172019 and 2016, the Company has2018, we have reflected the fair value of $52,996approximately $10,000 and $54,221,$47,000, respectively, related to Avanade’s redeemable common stock and the intrinsic value of the options on redeemable common stocksubsidiary in Other accrued liabilities in the Consolidated Balance Sheets.
Indemnifications and Guarantees
In the normal course of business and in conjunction with certain client engagements, the Company haswe have entered into contractual arrangements through which itwe may be obligated to indemnify clients with respect to certain matters. These arrangements with clients can include provisions whereby the Company haswe have joint and several liability in relation to the performance of certain contractual obligations along with third parties also providing services and products for a specific project. In addition, the Company’sour consulting arrangements may include warranty provisions that the Company’sour solutions will substantially operate in accordance with the applicable system requirements. Indemnification provisions are also included in arrangements under which the Company agreeswe agree to hold the indemnified party harmless with respect to third-party claims related to such matters as title to assets sold or licensed or certain intellectual property rights.
Typically, the Company haswe have contractual recourse against third parties for certain payments we made by the Company in connection with arrangements where third-party nonperformance has given rise to the client’s claim. Payments by the Companywe made under any of the arrangements described above are generally conditioned on the client making a claim, which may be disputed by the Companyus typically under dispute resolution procedures specified in the particular arrangement. The limitations of liability under these arrangements may be expressly limited or may not be expressly specified in terms of time and/or amount.
As of August 31, 20172019 and 2016, the Company’s2018, our aggregate potential liability to itsour clients for expressly limited guarantees involving the performance of third parties was approximately $697,000$794,000 and $749,000,$782,000, respectively, of which all but approximately $149,000$128,000 and $113,000,$130,000, respectively, may be recovered from the other third parties if the Company iswe are obligated to make payments to the indemnified parties as a consequence of a performance default by the other third parties. For arrangements with unspecified limitations, the Companywe cannot reasonably estimate the aggregate maximum potential liability, as it is inherently difficult to predict the maximum potential amount of such payments, due to the conditional nature and unique facts of each particular arrangement.
To date, the Company has not been required to make any significant payment under any of the arrangements described above. The Company has assessed the current status of performance/payment risk related to arrangements with limited guarantees, warranty obligations, unspecified limitations and/or indemnification provisions and believes that any potential payments would be immaterial to the Consolidated Financial Statements, as a whole.
Legal Contingencies
As of August 31, 2017, the Company or its present personnel had been named as a defendant in various litigation matters. The Company and/or its personnel also from time to time are involved in investigations by various regulatory or legal authorities concerning matters arising in the course of its business around the world. Based on the present status of these matters, management believes the range of reasonably possible losses in addition to amounts accrued, net of insurance recoveries, will not have a material effect on the Company’s results of operations or financial condition.



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NOTES TO CONSOLIDATED FINANCIAL STATEMENTS — (continued)
(In thousands of U.S. dollars, except share and per share amounts or as otherwise disclosed)


16.    liability, as it is inherently difficult to predict the maximum potential amount of such payments, due to the conditional nature and unique facts of each particular arrangement.
To date, we have not been required to make any significant payment under any of the arrangements described above. We have assessed the current status of performance/payment risk related to arrangements with limited guarantees, warranty obligations, unspecified limitations and/or indemnification provisions and believe that any potential payments would be immaterial to the Consolidated Financial Statements.
Legal Contingencies
As of August 31, 2019, we or our present personnel had been named as a defendant in various litigation matters. We and/or our personnel also from time to time are involved in investigations by various regulatory or legal authorities concerning matters arising in the course of our business around the world. Based on the present status of these matters, including the putative class action lawsuit discussed below, management believes the range of reasonably possible losses in addition to amounts accrued, net of insurance recoveries, will not have a material effect on our results of operations or financial condition.
On July 24, 2019, Accenture was named in a putative class action lawsuit filed by consumers of Marriott International, Inc. (“Marriott”) in the U.S. District Court for the District of Maryland. The complaint alleges negligence by us, and seeks monetary damages, costs and attorneys’ fees and other related relief, relating to a data security incident involving unauthorized access to the reservations database of Starwood Worldwide Resorts, Inc. (“Starwood”), which was acquired by Marriott on September 23, 2016. Since 2009, we have provided certain IT infrastructure outsourcing services to Starwood. We believe the lawsuit is without merit and we will vigorously defend it. We cannot reasonably estimate a range of loss, if any, at this time.



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ACCENTURE PLC
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS — (continued)
(In thousands of U.S. dollars, except share and per share amounts or as otherwise disclosed)

17.    SEGMENT REPORTING
Operating segments are components of an enterprise where separate financial information is available that is evaluated regularly by the chief operating decision maker, or decision-making group, in deciding how to allocate resources and in assessing performance.
The Company’sOur chief operating decision maker is itsmakers are our Chief Executive Officer and Chief Financial Officer. The Company’sOur operating segments are managed separately because each operating segment represents a strategic business unit providing consulting and outsourcing services to clients in different industries.
The Company’sOur reportable operating segments are theour five operating groups, which are Communications, Media & Technology, Financial Services, Health & Public Service, Products and Resources. Information regarding the Company’sour reportable operating segments is as follows:
Fiscal             
2017Communications, Media &
Technology
 Financial
Services
 Health &
Public
Service
 Products Resources Other (3) Total
Net revenues$6,884,738
 $7,393,945
 $6,177,846
 $9,500,451
 $4,847,073
 $46,129
 $34,850,182
Depreciation and amortization (1)148,690
 147,343
 143,659
 228,400
 133,697
 
 801,789
Operating income1,048,786
 1,207,391
 772,785
 1,558,680
 554,760
 (509,793) 4,632,609
Net assets as of August 31 (2)916,325
 155,386
 911,605
 1,299,898
 953,820
 112,264
 4,349,298
2016             
Net revenues$6,615,717
 $7,031,053
 $5,986,878
 $8,395,038
 $4,838,963
 $15,074
 $32,882,723
Depreciation and amortization (1)141,356
 139,518
 134,788
 206,806
 106,584
 
 729,052
Operating income965,574
 1,127,750
 807,012
 1,282,461
 627,648
 
 4,810,445
Net assets as of August 31 (2)923,764
 123,827
 892,569
 1,281,551
 820,273
 (137,761) 3,904,223
2015             
Net revenues$6,349,372
 $6,634,771
 $5,462,550
 $7,596,051
 $4,988,627
 $16,560
 $31,047,931
Depreciation and amortization (1)152,329
 128,413
 115,010
 168,731
 81,440
 
 645,923
Operating income883,935
 1,092,857
 712,624
 1,098,174
 712,661
 (64,382) 4,435,869
Net assets as of August 31 (2)798,623
 186,739
 812,278
 1,158,953
 723,113
 (59,371) 3,620,335
Fiscal             
2019Communications, Media &
Technology
 Financial
Services
 Health &
Public
Service
 Products Resources Other Total
Revenues$8,757,250
 $8,493,819
 $7,160,787
 $12,004,934
 $6,771,976
 $26,247
 $43,215,013
Depreciation and amortization (2)146,607
 150,451
 154,177
 282,772
 158,753
 
 892,760
Operating income1,554,820
 1,237,918
 738,974
 1,719,881
 1,053,481
 
 6,305,074
Net assets (liabilities) as of August 31 (3)1,202,697
 (46,302) 1,092,836
 1,736,031
 1,016,019
 92,224
 5,093,505
2018             
Revenues (1)$8,229,842
 $8,565,695
 $6,877,779
 $11,337,863
 $5,942,012
 $39,343
 $40,992,534
Depreciation and amortization (2)176,232
 161,451
 171,084
 271,853
 146,156
 
 926,776
Operating income (1)1,379,914
 1,365,427
 765,838
 1,663,852
 723,748
 
 5,898,779
Net assets as of August 31 (3)984,345
 23,666
 989,150
 1,571,620
 1,046,216
 153,725
 4,768,722
2017             
Revenues (1)$7,097,353
 $7,654,465
 $6,360,695
 $9,921,960
 $5,096,324
 $46,044
 $36,176,841
Depreciation and amortization (2)148,690
 147,343
 143,659
 228,400
 133,697
 
 801,789
Operating income (1)1,057,334
 1,256,125
 715,136
 1,573,477
 589,330
 
 5,191,402
Net assets as of August 31 (3)916,325
 155,386
 911,605
 1,299,898
 953,820
 112,264
 4,349,298
_______________
(1)
Effective September 1, 2018, we adopted FASB ASU No. 2014-09, Revenue from Contracts with Customers (Topic 606) and FASB ASU No. 2017-07, Compensation-Retirement Benefits (Topic 715): Improving the Presentation of Net Periodic Pension Cost and Net Periodic Postretirement Benefit Cost. Prior period amounts have been revised to conform with the current period presentation. In addition, we updated operating group results for fiscal 2018 to include an acquisition previously categorized within Other.
(2)
Amounts include depreciation on property and equipment and amortization of intangible assets controlled by each operating segment, as well as an allocation for amounts they do not directly control.
(2)(3)
The Company doesWe do not allocate total assets by operating segment. Operating segment assets directly attributed to an operating segment and provided to the chief operating decision makermakers include receivables from clients,and current and non-current unbilled services,contract assets, deferred contract costs and current and non-current deferred revenues.
(3)Other operating income for fiscal 2017 and fiscal 2015 represents the pension settlement charges in the respective years. Fiscal 2015 amounts have been revised to conform to the current period presentation.
The accounting policies of the operating segments are the same as those described in Note 1 (Summary of Significant Accounting Policies) to these Consolidated Financial Statements.


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ACCENTURE PLC
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS — (continued)
(In thousands of U.S. dollars, except share and per share amounts or as otherwise disclosed)


Revenues are attributed to geographic regions and countries based on where client services are supervised. Information regarding geographic regions and countries is as follows:
FiscalNorth America Europe Growth Markets Total
2019       
Revenues$19,986,136
 $14,680,739
 $8,548,138
 $43,215,013
Property and equipment, net as of August 31395,782
 354,362
 641,022
 1,391,166
2018       
Revenues (1)$18,460,395
 $14,625,769
 $7,906,370
 $40,992,534
Property and equipment, net as of August 31375,237
 319,487
 569,296
 1,264,020
2017       
Revenues (1)$16,889,272
 $12,471,454
 $6,816,115
 $36,176,841
Property and equipment, net as of August 31274,463
 294,154
 571,981
 1,140,598

FiscalNorth America Europe Growth Markets Total
2017       
Net revenues$16,290,842
 $11,933,093
 $6,626,247
 $34,850,182
Reimbursements963,911
 622,579
 328,806
 1,915,296
Revenues17,254,753
 12,555,672
 6,955,053
 36,765,478
Property and equipment, net as of August 31274,463
 294,154
 571,981
 1,140,598
2016       
Net revenues$15,653,290
 $11,448,361
 $5,781,072
 $32,882,723
Reimbursements970,248
 635,362
 309,328
 1,914,938
Revenues16,623,538
 12,083,723
 6,090,400
 34,797,661
Property and equipment, net as of August 31244,351
 220,500
 491,691
 956,542
2015       
Net revenues$14,209,387
 $10,929,572
 $5,908,972
 $31,047,931
Reimbursements891,443
 628,342
 346,708
 1,866,493
Revenues15,100,830
 11,557,914
 6,255,680
 32,914,424
Property and equipment, net as of August 31230,359
 179,925
 391,600
 801,884
_______________
(1)
Effective September 1, 2018, we adopted FASB ASU No. 2014-09, Revenue from Contracts with Customers (Topic 606). Prior period amounts have been revised to conform with the current period presentation.
The Company’sOur business in the United States represented 45%44%, 46%43% and 43%45% of itsour consolidated net revenues during fiscal 2017, 20162019, 2018 and 2015,2017, respectively. No other country individually comprised 10% or more of the Company’sour consolidated net revenues during these periods. Business in Ireland, the Company’sour country of domicile, represented approximately 1% of itsour consolidated net revenues during each of fiscal 2017, 20162019, 2018 and 2015.2017.
The Company conductsWe conduct business in Ireland and in the following countries that hold 10% or more of itsour total consolidated Property and equipment, net:
 August 31, 2019 August 31, 2018 August 31, 2017
United States26% 27% 23%
India18
 19
 25
Ireland7
 7
 5
 August 31, 2017 August 31, 2016 August 31, 2015
India25% 25% 26%
United States
23
 25
 28
Ireland5
 4
 2

 
Revenues by type of work were as follows:
 Fiscal
 2019 2018 (1) 2017 (1)
Consulting$24,177,428
 $22,978,798
 $20,080,455
Outsourcing19,037,585
 18,013,736
 16,096,386
Total Revenues43,215,013
 40,992,534
 36,176,841

 Fiscal
 2017 2016 2015
Consulting$18,753,796
 $17,867,891
 $16,203,915
Outsourcing16,096,386
 15,014,832
 14,844,016
Net revenues34,850,182
 32,882,723
 31,047,931
Reimbursements1,915,296
 1,914,938
 1,866,493
Revenues$36,765,478
 $34,797,661
 $32,914,424
_______________
(1)
Effective September 1, 2018, we adopted FASB ASU No. 2014-09, Revenue from Contracts with Customers (Topic 606). Prior period amounts have been revised to conform with the current period presentation.


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ACCENTURE PLC
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS — (continued)
(In thousands of U.S. dollars, except share and per share amounts or as otherwise disclosed)


17.    18.    QUARTERLY DATA (unaudited)
Fiscal 2019First
Quarter
 Second
Quarter
 Third
Quarter
 Fourth
Quarter
 Annual
Revenues$10,605,546
 $10,454,129
 $11,099,688
 $11,055,650
 $43,215,013
Cost of services7,308,121
 7,399,780
 7,571,390
 7,621,034
 29,900,325
Operating income1,629,012
 1,386,626
 1,717,943
 1,571,493
 6,305,074
Net income1,291,324
 1,140,720
 1,268,649
 1,145,548
 4,846,241
Net income attributable to Accenture plc1,274,720
 1,124,449
 1,249,516
 1,130,427
 4,779,112
Weighted average Class A ordinary shares:         
—Basic638,877,445
 638,639,729
 637,831,341
 637,049,388
 638,098,125
—Diluted652,151,450
 649,170,699
 649,297,717
 650,523,417
 650,204,873
Earnings per Class A ordinary share:         
—Basic$2.00
 $1.76
 $1.96
 $1.77
 $7.49
—Diluted$1.96
 $1.73
 $1.93
 $1.74
 $7.36

Fiscal 2017First
Quarter
 Second
Quarter
 Third
Quarter
 Fourth
Quarter
 Annual
Net revenues$8,515,517
 $8,317,671
 $8,867,036
 $9,149,958
 $34,850,182
Reimbursements490,086
 444,511
 489,751
 490,948
 1,915,296
Revenues9,005,603
 8,762,182
 9,356,787
 9,640,906
 36,765,478
Cost of services before reimbursable expenses5,785,485
 5,813,515
 5,957,405
 6,263,285
 23,819,690
Reimbursable expenses490,086
 444,511
 489,751
 490,948
 1,915,296
Cost of services6,275,571
 6,258,026
 6,447,156
 6,754,233
 25,734,986
Operating income1,331,959
 1,138,653
 865,435
 1,296,562
 4,632,609
Net income1,059,749
 887,208
 704,801
 983,174
 3,634,932
Net income attributable to Accenture plc1,004,476
 838,752
 669,468
 932,453
 3,445,149
Weighted average Class A ordinary shares:         
—Basic621,569,764
 621,999,948
 619,436,804
 617,515,125
 620,104,250
—Diluted663,752,830
 661,079,375
 658,770,425
 658,384,196
 660,463,227
Earnings per Class A ordinary share:         
—Basic$1.62
 $1.35
 $1.08
 $1.51
 $5.56
—Diluted1.58
 1.33
 1.05
 1.48
 5.44
Ordinary share price per share:         
—High$124.96
 $125.72
 $126.53
 $130.92
 $130.92
—Low108.83
 112.31
 114.82
 119.10
 108.83


Fiscal 2018 (1)First
Quarter
 Second
Quarter
 Third
Quarter
 Fourth
Quarter
 Annual
Revenues$9,884,313
 $9,909,238
 $10,694,996
 $10,503,987
 $40,992,534
Cost of services6,820,160
 7,049,698
 7,362,981
 7,266,331
 28,499,170
Operating income1,498,176
 1,296,044
 1,634,875
 1,469,684
 5,898,779
Net income1,188,542
 919,540
 1,058,141
 1,048,371
 4,214,594
Net income attributable to Accenture plc1,123,660
 863,703
 1,043,020
 1,029,524
 4,059,907
Weighted average Class A ordinary shares:         
—Basic615,835,525
 617,854,667
 639,217,344
 640,575,241
 628,451,742
—Diluted656,671,417
 656,118,796
 654,600,026
 653,960,751
 655,296,150
Earnings per Class A ordinary share:         
—Basic$1.82
 $1.40
 $1.63
 $1.61
 $6.46
—Diluted$1.79
 $1.37
 $1.60
 $1.58
 $6.34


_______________
(1)
Effective September 1, 2018, we adopted FASB ASU No. 2014-09, Revenue from Contracts with Customers (Topic 606) and FASB ASU No. 2017-07, Compensation-Retirement Benefits (Topic 715): Improving the Presentation of Net Periodic Pension Cost and Net Periodic Postretirement Benefit Cost. Prior period amounts have been revised to conform with the current period presentation.



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ACCENTURE PLC
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS — (continued)
(In thousands of U.S. dollars, except share and per share amounts or as otherwise disclosed)

Fiscal 2016First
Quarter
 Second
Quarter
 Third
Quarter
 Fourth
Quarter
 Annual
Net revenues$8,013,163
 $7,945,565
 $8,434,757
 $8,489,238
 $32,882,723
Reimbursements452,821
 451,488
 534,287
 476,342
 1,914,938
Revenues8,465,984
 8,397,053
 8,969,044
 8,965,580
 34,797,661
Cost of services before reimbursable expenses5,450,644
 5,575,749
 5,745,205
 5,833,698
 22,605,296
Reimbursable expenses452,821
 451,488
 534,287
 476,342
 1,914,938
Cost of services5,903,465
 6,027,237
 6,279,492
 6,310,040
 24,520,234
Operating income1,221,260
 1,088,044
 1,305,943
 1,195,198
 4,810,445
Net income868,681
 1,399,858
 950,283
 1,130,781
 4,349,603
Net income attributable to Accenture plc818,899
 1,326,520
 897,247
 1,069,226
 4,111,892
Weighted average Class A ordinary shares:         
—Basic626,463,124
 626,523,793
 623,725,913
 622,555,642
 624,797,820
—Diluted671,300,744
 668,125,087
 666,403,323
 665,365,231
 667,770,274
Earnings per Class A ordinary share:         
—Basic$1.31
 $2.12
 $1.44
 $1.72
 $6.58
—Diluted1.28
 2.08
 1.41
 1.68
 6.45
Ordinary share price per share:         
—High$109.86
 $109.65
 $119.72
 $120.78
 $120.78
—Low91.68
 91.40
 101.00
 108.66
 91.40


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