Table of Contents
UNITED STATES

SECURITIES AND EXCHANGE COMMISSION

Washington, D.C. 20549

FORM 10-K

(Mark One)

ANNUAL REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934

For the fiscal year ended December 31, 2018

2021

OR

TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934

FOR THE TRANSITION PERIOD FROM                      TO

Commission File Number 001-38297

SailPoint Technologies Holdings, Inc.

(Exact name of Registrantregistrant as specified in its Charter)

charter)

Delaware

47-1628077

(State or other jurisdiction of

incorporation or organization)

(I.R.S. Employer

Identification No.)

11120 Four Points Drive, Suite 100,

Austin, TX

78726

(Address of principal executive offices)

(Zip Code)

(State or other jurisdiction of
incorporation or organization)
11120 Four Points Drive, Suite 100,
Austin, TX
(Address of principal executive offices)
47-1628077
(I.R.S. Employer
Identification No.)
78726
(Zip Code)
Registrant’s telephone number, including area code: (512) 346-2000

Securities registered pursuant to Section 12(b) of the Act:

Title of each class

Trading Symbol(s)

Name of each exchange on which registered

Common stock, par value $0.0001 per share

SAIL

New York Stock Exchange

Securities registered pursuant to Section 12(g) of the Act:  None

Indicate by check mark if the registrant is a well-known seasoned issuer, as defined in Rule 405 of the Securities Act. Yes x    No ¨

Indicate by check mark if the registrant is not required to file reports pursuant to Section 13 or 15(d) of the Act. Yes ¨    No x

Indicate by check mark whether the registrant (1) has filed all reports required to be filed by Section 13 or 15(d) of the Securities Exchange Act of 1934 during the preceding 12 months (or for such shorter period that the Registrant was required to file such reports), and (2) has been subject to such filing requirements for the past 90 days. Yes x   No ¨

Indicate by check mark whether the registrant has submitted electronically every Interactive Data File required to be submitted pursuant to Rule 405 of Regulation S-T (§232.405 of this chapter) during the preceding 12 months (or for such shorter period that the Registrant was required to submit such files). Yes x    No ¨

Indicate by check mark if disclosure of delinquent filers pursuant to Item 405 of Regulation S-K (§229.405 of this chapter) is not contained herein, and will not be contained, to the best of registrant’s knowledge, in definitive proxy or information statements incorporated by reference in Part III of this Form 10-K or any amendment to this Form 10-K.  

Indicate by check mark whether the registrant is a large accelerated filer, an accelerated filer, a non-accelerated filer, a smaller reporting company, or emerging growth company. See the definition of “large accelerated filer,” “accelerated filer,” “smaller reporting company,” and “emerging growth company” in Rule 12b-2 of the Exchange Act.

Large accelerated filer

x

Accelerated filer

Non-accelerated filer

Smaller reporting company

Emerging growth company

If an emerging growth company, indicate by check mark if the registrant has elected not to use the extended transition period for complying with any new or revised financial accounting standards provided pursuant to Section 13(a) of the Exchange Act.  ¨

Indicate by check mark whether the registrant has filed a report on and attestation to its management’s assessment of the effectiveness of its internal control over financial reporting under Section 404(b) of the Sarbanes-Oxley Act (15 U.S.C. 7262(b)) by the registered public accounting firm that prepared or issued its audit report.  ☒
Indicate by check mark whether the registrant is a shell company (as defined in Rule 12b-2 of the Exchange Act). Yes     No x

On June 30, 2018,2021, the last business day of the Registrant'sRegistrant’s most recently completed second fiscal quarter, the aggregate market value of the Common Stock,common stock, par value $0.0001 per share, held by non-affiliates of the Registrant was approximately $29,837,816,$4.7 billion, based upon the closing price on the New York Stock Exchange on such date.

The registrant had 93,840,221 shares of common stock outstanding as of February 22, 2022.
DOCUMENTS INCORPORATED BY REFERENCE

Portions of the Registrant’s definitive proxy statement for its 20192022 Annual Meeting of Stockholders (the “Proxy Statement”), to be filed within 120 days of the Registrant’s fiscal year ended December 31, 2018,2021, are incorporated by reference in Parts II andPart III of this Annual Report on Form 10-K.10-K (this “Form 10-K”). Except with respect to information specifically incorporated by reference in this Form 10-K, the Proxy Statement is not deemed to be filed as part of this Form 10-K.

The registrant had 88,525,881 shares of common stock outstanding as of March 11, 2019.




Table of Contents

Table of Contents

Page

PART I

Page

Item 1.

PART I

Business

3

Item 1A.

1.

15

Item 1A.

Item 1B.

40

Item 2.

40

Item 3.

40

Item 4.

40

PART II

Item 5.

41

Item 6.

43

Item 7.

45

Item 7A.

69

Item 8.

71

Item 9.

121

Item 9A.

121

Item 9B.

123

Item 9C.

PART III

PART III

Item 10.

124

Item 11.

124

Item 12.

124

Item 13.

124

Item 14.

124

PART IV

Item 15.

125

Item 16.

130

131


i


Table of Contents
SPECIAL NOTE ABOUT FORWARD-LOOKING STATEMENTS

This Annual Report on Form 10-K (this “Annual Report”) contains forward-looking statements within the meaning of the federal securities laws, which statements involve substantial risks and uncertainties. Forward-looking statements generally relate to future events or our future financial or operating performance. All statements of historical fact included in this Annual Report, on Form 10-Kother than statements of historical fact, are forward-looking statements. This includes statements regarding our strategy, future operations, financial position, estimated revenues and losses, projected costs, prospects, plans and objectives of management are forward-looking statements.management. In some cases, you can identify forward-looking statements because they contain words such as “may,” “will,” “should,” “expects,” “plans,” “anticipates,” “could,” “intends,” “target,” “projects,” “contemplates,” “believes,” “estimates,” “predicts,” “potential” or “continue” or the negative of these words or other similar terms or expressions that concern our expectations, strategy, plans or intentions. When considering forward-looking statements, you should keep in mind the risk factors and other cautionary statements described in the section titled “Risk Factors” and elsewhere in this Annual Report on Form 10-K. These forward-looking statements are based on management’s current beliefs, based on currently available information, as to the outcome and timing of future events. Forward-looking statements contained in this Annual Report on Form 10-K include, but are not limited to, statements about:

our ability to attract and retain customers, including larger organizations;

expressions.

our ability to deepen our relationships with existing customers;

our expectations regarding our customer growth rate;

our business plan and beliefs and objectives for future operations;

trends associated with our industry and potential market;

benefits associated with use of our platform and services;

our ability to develop or acquire new solutions, improve our platform and solutions and increase the value of our platform and solutions;

our ability to compete successfully against current and future competitors;

our ability to further develop strategic relationships;

our ability to achieve positive returns on investments;

our ability to acquire complementary businesses, products or technology;

our plans to further invest in and grow our business, and our ability to effectively manage our growth and associated investments;

our ability to timely and effectively scale and adapt our existing technology;

our ability to increase our revenue, our revenue growth rate and gross margin;

our ability to generate sufficient revenue to achieve and sustain profitability;

our future financial performance, including trends in revenue, cost of revenue, operating expenses, other income and expenses, income taxes, billings and customers;

the sufficiency of our cash and cash equivalents and cash generated from operations to meet our working capital and capital expenditure requirements;

our ability to raise capital and the loans of those financings;

our ability to attract, train and retain qualified employees and key personnel;

our ability to maintain and benefit from our corporate culture;

our ability to successfully identify, acquire and integrate companies and assets;

our ability to successfully enter new markets and manage our international expansion; and

our ability to maintain, protect and enhance our intellectual property and not infringe upon others’ intellectual property.


We caution you that the foregoing list may not contain all of the forward-looking statements made in this Annual Report on Form 10-K.

You should not rely upon forward-looking statements as predictions of future events.events or place undue reliance thereon. We have based the forward-looking statements contained in this Annual Report on Form 10-K primarily on our current expectations and projections, in light of currently available information, about future events and trends that we believe may affect our business, financial condition, results of operations and prospects. The outcome of the events described in these forward-looking statements is subject to risks, uncertainties and other factors described in the section titled “Risk Factors” and elsewhere in this Annual Report on Form 10-K.Report. Moreover, we operate in a very competitive and rapidly changing environment. New risks and uncertainties emerge from time to time and it is not possible for us to predict all risks and uncertainties that could have an impact on the forward-looking statements contained in this Annual Report on Form 10-K.Report. We cannot assure you that the results, events and circumstances reflected in the forward-looking statements will be achieved or occur, and actual results, events or circumstances could differ materially from those described in the forward-looking statements.

The forward-looking statements made in this Annual Report on Form 10-K relate only to events as of the date on which the statements are made. We undertake no obligation to update any forward-looking statements made in this Annual Report on Form 10-K to reflect events or circumstances after the date of this Annual Report on Form 10-K or to reflect new information or the occurrence of unanticipated events, except as required by law. We may not actually achieve the plans, intentions or expectations disclosed in our forward-looking statements and you should not place undue reliance on our forward-looking statements. Our forward-looking statements do not reflect the potential impact of any future acquisitions, mergers, dispositions, joint ventures or investments we may make.


1


Table of Contents
PART I

ITEM 1. BUSINESS

Our Vision

Our fundamental belief is that identity is power. Our mission is to enable enterprises to grow and innovate, securely and efficiently. To do so, we have created our open identity platform that empowers users and governs their access to applications and data across complex, hybrid IT environments.

Overview

SailPoint Technologies Holdings, Inc. (“SailPoint”SailPoint,” the “Company,” “our” or “the Company”“we”) is the leading provider of enterprise identity governancesecurity solutions. OurSailPoint's business was built by a team of visionary industry veterans launched SailPoint to empoweraddress the complex enterprise identity security challenge. For the modern enterprise, securely connecting the right people to the right technology is incredibly complex and has moved well beyond human capacity alone. SailPoint's autonomous approach helps organizations easily discover, manage and secure all identities (both human and non-human software bots) and their access to technology resources, all done at the speed and scale their business demands.
We strive to meet our customers to efficiently and securely govern the digital identities of employees, contractors, business partners and other users, and manage their constantly changing access rights to enterprise applications and data. Our open identity platform provides organizations with critical visibility into who currently has access to which resources, who should have access to those resources, and how that access is being used. We offerwhere they are, offering both software and cloud-based software as a service solution,(“SaaS”) and software platforms, which provide organizations withvisibility and the intelligence required to both seamlessly empower users and governsecurely manage their access to systems, applications and data across hybrid ITinformation technology (“IT”) environments, spanning on-premises cloud and mobilecloud applications and file storage platforms. We help customers enable their businesses with more agile and innovativefrictionless IT, streamline and accelerate the delivery of access to their businesses, enhance their security posture and better meet compliance and regulatory requirements. Our customers include many of the world’s largest and most complex organizations, including commercial enterprises, educationalfinancial institutions and governments.

Organizations globally are investing in technologies such as cloud computing, artificial intelligence (“AI”) and mobilitymachine learning (“ML”) to improve employee productivity, business agility and competitiveness. Today, enterprise environments are more open and interconnected with their business partners, contractors, vendors and customers. Business users have driven a dramatic increase in the number of applications and amount of data that organizations need to manage, much of which sits beyond the traditional network perimeter. Because of these trends, the attack surface is expanding while well-funded cyber attackers, in some cases sponsored by nation-states, have significantly increased the frequency and sophistication of their attacks. As a result, IT professionals need to manage and secure increasingly complex hybrid IT environments within these extended enterprises.

Attackers frequently target the identity vector as it allows them to leverage user identities to gain access to high-value systems and data while concealing their activity and movements within an organization’s IT infrastructure. The consequences of a data breach can be extremely damaging, with organizations facing significant costs to remediate the breach and repair brand and reputational damage. In addition, governments and regulatory bodies have increased efforts to protect users and their data with a new wave of regulatory and compliance measures that are further burdening organizations and levying severe penalties for non-compliance. As a result of these trends, enterprises are struggling to efficiently manage and secure their digital identities.

We believe that our open identity security platform is a critical, foundational layer of a modern cyberenterprise security strategy, that complementswhich increasingly leverages a zero-trust approach for securing access. Open architecture allows our platform to complement and buildsbuild upon traditional perimeter- and endpoint-centric security solutions, which we believe on their own are increasingly insufficient to secure organizations, and their applications and data. We deliver a user-centrican identity security platform that combines identity and data governance solutions to formforms a holistic view of the enterprise.enterprise's identities, both human and non-human, and their access to all applications, data and infrastructures. In combination with our technology partners, we create identity awareness throughout our customers’ environments by providing valuable insights into, and incorporating information from, a broad range of enterprise software and security solutions. Our governanceidentity security platform provides a system of record for digital identities across our customers’ IT environments while allowing them to remain agile and competitive. Our adaptable solutions integrate seamlessly into existing technology stacks, allowing organizations to maximize the value of their technology investments. Our professionals work closely with customers throughout the implementation lifecycle, from documentation to development to integration.

Our solutions addressharness the power of AI and ML to deliver the intelligence, automation and integration needed to easily manage access across the largest, most complex needs of globalcloud enterprises and mid-market organizations.worldwide. Our go-to-market strategy consists of both direct sales and indirect sales through resellers such as Optiv, and system integrators. Our mature system integrator channel includes global consultants such as Accenture, Deloitte, Ernst & Young (“EY”), KPMG and PricewaterhouseCoopers (“PwC”), all of whom have dedicated SailPoint practices, with some dating back more than 8 years, and we most recently added Ernst & Young (“EY”). As10 years.
2

Table of December 31, 2018, 1,173 customers across a wide variety of industries were using our products to enable and secure digital identities across the globe.

Contents

Our Growth Strategy

Key investments we are making to drive growth include:

Driving new customer growth within existing geographic markets. Based on data from S&P Global Market Intelligence, we believe we have penetrated less than 2% of over 65,000 companies in the countries where we have customers today. As a result, there is a significant opportunity to expand our footprint through both new, greenfield installations and displacement of competitive legacy solutions. We plan to expand our customer base in these countries by continuing to grow our sales organization, expand and leverage our channel partnerships and enhance our marketing efforts.

Driving new customer growth within existing geographic markets. There is a significant opportunity to expand our footprint through both new, greenfield deployments and displacement of competitive legacy solutions in the markets that we currently serve. We plan to expand our customer base in these countries by continuing to grow our sales organization, expand and leverage our channel partnerships and enhance our marketing efforts.

Continuing to expand our global presence. We believe there is a significant opportunity to grow our business internationally. Enterprises around the world are facing similar operational, security and compliance challenges, driving the need for identity governance. We have personnel in 24 countries and customers in over 45 countries as of December 31, 2018 and we generated 31% of our revenue outside of the United States in 2018. We plan to leverage our existing strong relationships with global system integrators and channel partners to grow our presence in Europe, Asia Pacific and other international markets.

Further penetrating our existing customer base. Our customer base of 1,173, as of December 31, 2018, provides a significant opportunity to drive incremental sales. Our customers have the flexibility to start with a single use case or project and expand over time. As they realize the value of their investment, new use cases and deployments are identified, allowing us to sell more products to existing customers and to expand the number of identities and governed systems we cover within their organizations. This is especially true when it comes to expanding the footprint of identity governance to cover file storage platforms and new types of non-human identities which need to be managed as part of a comprehensive approach.Further penetrating our existing customer base. Our customer base of 2,259, as of December 31, 2021, provides a significant opportunity to drive incremental sales. Our customers have the flexibility to start with a single use case or project and expand over time. As they realize the value of their investment, new use cases and deployments are identified, allowing us to sell more products to existing customers and to expand the number and types of identities, including non-human and machine identities, and governed systems we cover within their organizations. This is especially true when it comes to our new and expanded SaaS offerings, including AI and cloud governance. We believe strong customer satisfaction is fundamental to our ability to expand our customer relationships.

Continuing to invest in our platform. Innovation is a core part of our culture. We believe we have established a reputation as a technology leader and innovator in identity security. We intend to continue investing, particularly in our SaaS offerings, to extend our position as the leader in identity security by developing or acquiring new products and technologies.

Expanding market and product investment across new and existing vertical markets. We believe there is significant opportunity to further penetrate our target vertical markets by providing vertical-specific identity solutions and focusing our marketing efforts to address the use cases of those customers. With this approach, we believe we will be better able to address opportunities in key industries, such as financial services, healthcare, and federal, state and local government.

Leveraging and expanding our network of partners. Our partnerships with global system integrators, such as Accenture, Deloitte, EY, KPMG and expanding our network of partners. Our partnerships with global system integrators, such as Accenture, Deloitte, KPMG, PwC, and we most recently added EY, resellers such as Optiv, have helped us extend our reach and serve our customers more effectively. We see a significant opportunity to offer comprehensive solutions to customers by collaborating with adjacent technology vendors. For example, we collaborate with leading access management vendors by adding our identity governance capabilities to their access management services. We intend to continue to invest in our partnership network as their influence on our sales is vital to the success of our business.

Expanding market and product investment across existing vertical markets. We believe there is significant opportunity to further penetrate our target vertical markets by continuing to provide vertical-specific identity solutions and focusing our marketing efforts to address the use cases of those customers. With this approach, we believe we will be better able to address opportunities in key industries, such as financial services, healthcare, and federal, state and local government.

Continuing to invest in our platform. Innovation is a core part of our culture. We believe we have established a reputation as a technology leader and innovator in identity governance. In 2018, we enhanced IdentityIQ to govern “bot” access as part of helping organizations take a comprehensive approach to identity governance. IdentityNow launched a new Dynamic Discovery Engine to power governance controls such as separation-of-duty policy administration and access certifications. Another important area of innovation in 2018 was a new adaptive connectivity architecture in SecurityIQ (now IdentityIQ File Access Manager). As the amount of data stored in files increases at an exponential rate, SailPoint re-architected the connectivity framework to handle the increased performance requirements in large enterprise storage environments. As we have done in the past, we intend to continue investing to extend our position as the leader in identity governance by developing or acquiring new products and technologies.

Continuing to expand our global presence. We believe there is significant opportunity to grow our business internationally. Enterprises around the world are facing similar operational, security and compliance challenges, driving the need for identity governance. We have personnel in 18 countries and customers based in 65 countries as of December 31, 2021, and we generated 31% of our revenue outside of the United States in 2021. We plan to leverage our existing strong relationships with global system integrators and channel partners to grow our presence in Europe, Asia Pacific and other international markets.
Product, Subscription, and Support Offerings

We deliver an integrated set of productssolutions to address identity governancesecurity challenges for medium and large enterprises.the modern enterprise. This set of products supports all aspectssolutions delivers an intelligent and streamlined approach to discover, manage and secure technology access across the modern enterprise. This provides the comprehensive visibility needed to keep pace with the changing dynamics of identity governance including provisioning, access request, compliance controls, password management and identity analytics for data storedthe enterprise environment today without sacrificing security or enablement in applications and files.

the process.

Our productssolutions deliver governance across the hybrid enterprise, extending from the mainframe to the cloud. We provide over 100 out-of-the-box connectors to enterprise applications environments such as SAP, Workday and Workday,ServiceNow, which automate the collection, analysis and provisioning of identity data. We also provide governance over infrastructure components, such as mainframes, operating systems, directories, databases and databasesdata storage solutions, and over vertical solutions, such as Epic in the healthcare provider market.

Our identity security solutions take advantage of AI and ML technologies, delivering actionable insights and recommendations that reduce the risk associated with technology access. These technologies also accelerate the deployment and administration of our identity security solutions for customers. Given that the complexities of managing the security of all identities across all technology access points have far exceeded human capacity alone, this type of intelligent and streamlined approach is required to properly secure the modern enterprise today.

Our solutions are built on our open identity platform, which creates a flexible deployment to address a wide range of customer use cases and enables connectivityintegration to a variety of security and operational IT applications such as access management (e.g., Microsoft, Okta and VMware), IT service management solutions (e.g., BMC Remedy and ServiceNow), privileged access management (“PAM”) (e.g., CyberArk and BeyondTrust), enterprise mobility management (EMM), and security information and event management (SIEM).management. Our open
3

Table of Contents
identity platform extends the reach of our identity governancesecurity processes and enables effective identity security controls across unique customer environmentsenvironments.
IdentityNow
IdentityNow is our cloud-based, multi-tenant identity security platform, which is delivered as a SaaS subscription offering. IdentityNow provides customers with a set of fully integrated services for compliance, provisioning and collectspassword management for applications and data hosted on-premises or in the cloud. IdentityNow meets the most stringent identity security requirements and provides enterprise-grade services that meet scalability, performance, availability and security demands. IdentityNow enables organizations to:
Automate identity security processes in one unified solution delivered from the cloud;
Accelerate deployment with built-in best practice policies, options and default settings; and
Eliminate the need to buy, deploy and maintain hardware and software to run an identity security solution.
We package and price IdentityNow into a Cloud Platform and Governance Services with unique functionality as outlined below:
Cloud Platform:IdentityNow provides foundational components for identity security in the cloud, including production and sandbox instances and the IdentityNow Cloud Gateway virtual appliance, which leverages our patented method for integrating with on-premises applications and data. IdentityNow also includes a large catalog of pre-built connectors and application profiles to on-premises and cloud applications, leveraging the intellectual property developed for IdentityIQ. It is included with all Governance Services at no additional informationcharge.
User Provisioning: This module enables business users to improvebe productive from day one. With IdentityNow user provisioning, organizations can streamline the applicationon-boarding and off-boarding process with best practice configurations and workflows, enabling IT to immediately grant employees access to the applications and data they need to do their jobs.
Access Request: This module empowers the entire enterprise with a robust self-service solution for requesting and approving access to applications and data. Automating the access request process quickly delivers business users the access they need to do their jobs.
Access Certifications: This module automates the process of identity governance controls.

reviewing user access privileges across the organization. Using IdentityNow, organizations can quickly plan, schedule and execute certification campaigns to ensure the right users have the appropriate access to corporate resources.

Separation-of-Duties: This module simplifies and speeds the process of investigating access, quickly uncovering any access-related conflicts of interest for review and mitigation. It also automates the creation of policies that ensure continuous compliance with internal and external audit requirements.
Password Management: This module offers business users an intuitive, self-service experience for managing and resetting passwords from any device and from anywhere. This service enforces consistent and secure password policies for all users across all systems from the cloud to the data center.
IdentityIQ

IdentityIQ is our on-premises identity governance solution.security solution, which can be hosted in the public cloud or deployed in a customer’s data center. It provides large, complex enterprise customers a unified and highly configurable identity governancesecurity solution that consistently applies business and security policies as well as role and risk models across applications and data on-premises or hosted in the cloud. IdentityIQ enables organizations to:

Empower users to request and gain access to enterprise applications and data;

Empower users to request and gain access to enterprise applications and data;

Automate provisioning across the user lifecycle, from on-boarding, to transfers and promotions to off-boarding by simplifying processes for creating, modifying and revoking access;

Enable business users to reset their passwords via self-service tools without the need for IT involvement;

Provide on-demand visibility to IT, business and risk managers into “who hasProvide on-demand visibility to IT, business and risk managers into “which identities have access to what resources” to help make business decisions, improve security and meet audit requirements;

Improve security and eliminate common weak points associated with data breaches, including weak passwords, orphaned accounts, entitlement creep and separation-of-duties policy violations; and

Manage compliance using automated access certifications and policy management.

We package and price IdentityIQ into three components: Governance Platform, Core Modules and Advanced Integration Modules. TheAll customers leverage the IdentityIQ Governance Platform, which provides the base features of the solution, including the identity warehouse, workflow engine and governance models. The fourthree Core Modules include:

Lifecycle Manager: This module provides a business-oriented solution that delivers access securely and cost effectively. The self-service access request capabilities feature an intuitive user interface that empowers business users to take an active role in managing changes to their access while greatly reducing the burden on IT organizations. Automated provisioning manages the business processes of granting, modifying and revoking access throughout a user’s lifecycle with an organization, whether that user is an employee, contractor or business partner. Changes to user access can be automatically provisioned via a large library of direct connectors for applications such as Workday and SAP or synchronized with IT service management solutions such as ServiceNow.

Compliance Manager: This module enables the business to improve compliance and audit performance while lowering costs. It provides business user friendly access certifications and automated policy management controls (e.g., separation-of-duty violation reporting) that are designed to simplify and streamline audit processes across all applications and data. Built-in audit reporting and analytics give IT, business and audit teams visibility into, and management over, all compliance activities in the organization.

4


Lifecycle Manager: This module provides a business-oriented solution that delivers access securely and cost effectively. The self-service access request capabilities feature an intuitive user interface that empowers business users to take an active role in managing changes to their access while greatly reducing the burden on IT organizations. Automated provisioning manages the business processes of granting, modifying and revoking access throughout a user’s lifecycle with an organization, whether that user is an employee, contractor or business partner. Changes to user access can be automatically provisioned via a large library of direct connectors for applications such as Workday and SAP or synchronized with IT service management solutions such as ServiceNow.

Compliance Manager: This module enables the business to improve compliance and audit performance while lowering costs. It provides business user friendly access certifications and automated policy management controls (e.g., separation-of-duty violation reporting) that are designed to simplify and streamline audit processes across all applications and data. Built-in audit reporting and analytics give IT, business and audit teams visibility into, and management over, all compliance activities in the organization.

File Access Manager: This module, a rebranded and repackaged version of the SecurityIQ product line, secures access to the growing amount of data stored in file servers, collaboration portals, mailboxes and cloud storage systems. The change was made to align the positioning and packaging of solutions with how our customers are purchasing and deploying a comprehensive identity governance strategy. It helps organizations identify where sensitive data resides, who has access to it, and how they are using it and then puts effective controls in place to secure it. File Access Manager is designed to interoperate with the Compliance Manager and Lifecycle Manager modules to provide comprehensive visibility and governance over user access to all data. By augmenting identity data from structured systems with data from unstructured data targets, organizations can more quickly identify and mitigate risks, spot compliance issues and make the right decisions when granting or revoking access to sensitive data.

File Access Manager: This module, a rebranded and repackaged version of the SecurityIQ product line, secures access to the growing amount of data stored in file servers, collaboration portals, mailboxes and cloud storage systems. The change was made to align the positioning and packaging of solutions with how our customers are purchasing and deploying a comprehensive identity security strategy. It helps organizations identify where sensitive data resides, which identities have access to it, and how they are using it and then puts effective controls in place to secure it. File Access Manager is designed to interoperate with the Compliance Manager and Lifecycle Manager modules to provide comprehensive visibility and governance over user access to all data. By augmenting identity data from structured systems with data from unstructured data targets, organizations can more quickly identify and mitigate risks, spot compliance issues and make the right decisions when granting or revoking access to sensitive data.

Password Manager: This module delivers a simple-to-use solution for managing user passwords to reduce operational costs and boost productivity. End users are empowered with a self-service interface for updating or resetting their password without having to contact the help desk. Configurable strong password policies enforce consistent security controls across on-premises and cloud applications. Password Manager has the capability to synchronize password changes across multiple applications, so they always remain consistent.

The Advanced Integration Modules provide connectivity to target application platforms such as SAP, mainframes AWS and file storage systems.

IdentityNow

IdentityNow is our cloud-based, multi-tenant identity governance platform, which is

SailPoint Identity Services
SailPoint Identity Services are delivered as amulti-tenant SaaS subscription service.services and are designed to integrate and extend IdentityNow provides customers with a set of fully-integrated services for compliance, provisioning and password management for applications and data hosted on-premises or in the cloud. IdentityNow meets the most stringent identity governance requirements and provides enterprise-grade services that meet scalability, performance, availability and security demands. IdentityNow provides the same benefits as IdentityIQ, but additionally enables organizations to:

Automate identity governance processes in one unified solution delivered from the cloud;

Accelerate deployment with built-in best practice policies, options and default settings; and

Eliminate the need to buy, deploy and maintain hardware and software to run an identity governance solution.

IdentityIQ. We package and price IdentityNowSailPoint Identity Services individually. The current list of SailPoint Identity Services includes:

Access Insights: collects a wealth of identity information, turns that information into a actionable insights and provides business-oriented dashboards and reports to track the effectiveness of customers’ identity programs;
Access Modeling: uses AI and ML to suggest roles based on similar access between users and gives customers insights to confirm the correct access for each role;
Access Risk Management: our cloud‐based access controls solution that enables customers to manage their risk by automating access controls for business applications with complex security requirements;
Cloud PlatformAccess Management: uses AI and Governance Services with unique functionality as outlined below:

ML to automatically learn, monitor and secure access to cloud infrastructure;

Cloud Platform:IdentityNow provides foundational components for identity governance in the cloud, including production and sandbox instances and the IdentityNow Cloud Gateway virtual appliance, which leverages our patented method for integrating with on-premises applications and data. IdentityNow also includes a large catalog of pre-built connectors and application profiles to on-premises and cloud applications, leveraging the intellectual property developed for IdentityIQ.

User Provisioning: This module enables business users to be productive from day one. With IdentityNow user provisioning, organizations can streamline the on-boarding and off-boarding process with best practice configurations and workflows, enabling IT to immediately grant employees access to the applications and data they need to do their jobs.

Access Request: This module empowers the entire enterprise with a robust self-service solution for requesting and approving access to applications and data. Automating the access request process quickly delivers business users the access they need to do their jobs.

Access Certifications: This module automates the process of reviewing user access privileges across the organization. Using IdentityNow, organizations can quickly plan, schedule and execute certification campaigns to ensure the right users have the appropriate access to corporate resources.


Separation-of-Duties: This module simplifies and speeds the process of investigating access, quickly uncovering any access-related conflicts of interest for review and mitigation. It also automates the creation of policies that ensure continuous compliance with internal and external audit requirements.

Password Management: This module offers business users an intuitive, self-service experience for managing and resetting passwords from any device and from anywhere. This service enforces consistent and secure password policies for all users across all systems from the cloud to the data center.

In addition, we offer the IdentityIQ File Access Manager Module,Recommendation Engine: uses AI and its supporting Advanced Integration Modules for file storage systems as a stand-alone add-on solution with IdentityNow.

IdentityAI

IdentityAI is designed to complement our IdentityIQML, peer group analysis, identity attributes and IdentityNow solutionsaccess activity to help organizations detect areas of high risk, including potential threats, before they turn into security breaches. IdentityAI consolidates identity data from IdentityIQcustomers decide whether access should be requested, granted or removed; and IdentityNow, including account

SaaS Management: our cloud‐based solution that helps customers discover, manage and entitlement assignments, with real-time activity in its big data platform. It then applies machine learning technologies to identify suspicious or anomalous behaviors. As a result, we believe customers will gain a much deeper understanding of the risk associated with user access, allowing them to focussecure their governance controls to reduce that risk. We are continuing development of IdentityAI to enable organizations to:

SaaS applications.

Scan massive amounts of identity data to identify risks without having to rely on a team of security experts;

Detect and alert on anomalous behaviors and potential threats using artificial intelligence technology;

Technology

Classify behavioral threats and focus controls on high-risk scenarios and conditions; and

Improve operational efficiency of the IT organization and business productivity by automating identity governance activities for routine and low-risk access.

We are continuing to develop IdentityAI to provide the following core capabilities:

Audit: IdentityAI tracks user access over time to determine historical patterns for individual digital identities. This allows for the system to quickly identify abnormal user access or activity patterns.

Peer Group Analysis: IdentityAI dynamically builds peer groups based on user attributes and access patterns. Peer group analysis is then used to identify outliers which may pose additional risk due to out-of-band or exceptional access privileges.

Behavioral Analysis: IdentityAI monitors user behaviors, including access requests and approvals and application access events, at individual and peer group levels to baseline normal patterns and alert when anomalies are detected.

Risk Assessment: IdentityAI leverages machine learning algorithms to create a dynamic risk model that automatically evolves as data changes. Real-time risk analysis is used to identify potential threats and tune identity controls to focus on high-risk users and events while deprioritizing low-risk activities.

Technology

Our comprehensive, enterprise-grade identity governancesecurity platform is the result of both years of investment and the expertise of the company’sCompany’s management and technical teams. Taking the lessons learned from our experiences with prior generation identity solutions, our engineers and architects designed a modern identity platform with internet scale, comprehensive hybrid environment coverage, and openness to optimize customers’ existing technology investments.


Identity Cube Technology

Our Identity Cube technology establishes the 360-degree control essential to govern and secure digital identities in today’s complex IT environments. Our extensive data modeling capabilities allow us to understand how each identity relates to the full IT environment, whether on-premises or in the cloud. SailPoint’s account correlation and orphan account management
5

Table of Contents
capabilities allow IT security professionals and business managers to track and monitor the accounts that are most frequently under attack.

Identity Cubes track all relevant information about an identity and its relationships to applications and data. They create the “identity context” which is key to an identity-aware infrastructure in which identity information is shared across the extended enterprise. With identity context, operational and security systems can make informed decisions about access and perform key remediation and change requests on our open identity platform via our standardized application program interfaces (“APIs”) and software development kits (“SDKs”).

Model-Based Governance

Our model-based governance engine sits at the center of our platform and provides a comprehensive understanding of both the current state of whowhich identities currently hashave access to what as well as the desired state of who should have access to what. The governance engine is responsible for managing the ongoing process of aligning these two states.

Governance and control models are used to drive our policy-based reconciliation service and to define how reconciliation and provisioning fulfillment actions are executed. These models are designed with graphical tools, enabling IT and business users to own and define the reconciliation and fine-grained access provisioning fulfillment processes for applications and data.

Dynamic Discovery Engine

The Dynamic Discovery Engine provides instant visibility

Access Modeling
Our AI-based Access Modeling is designed to all applicationscontinually model and adapt access to evolving business needs. Leveraging AI, Access Modeling evaluates the access that users across an organizationhave, including collections of entitlements bundled into roles, and its IT systems. It works by enabling users to use natural language search to quickly find access-related information or identify potential risks in their environments. Searchesrecommends new access models. Once approved and created, these access models can be savedassigned to identities. Access Modeling also continually monitors for future useupdates to existing roles within the access model to help enforce the principle of least privileged access.
Recommendation Engine
The patented Recommendation Engine leverages AI and ML technologies to automate mundane tasks and provide our identity platform users with insights in order to make more informed decisions. Based on identity information and attributes collected, the Recommendation Engine identifies and classifies access as acceptable or risky, along with the reasons for those classifications. These recommendations are visually presented to users reviewing access, so they can quickly, turned into automated governance policies for use in provisioning, access request, certification, and password management processes. In addition, an API framework is providedefficiently, make decisions. Recommendations can also be used to enable machine queries of filtered identity data from external systems.

automatically approve acceptable access.

Provisioning Broker

Our provisioning broker provides separation between identity processes at the business level (e.g., requesting access to an application) and the actual fulfillment of that request on the target system. The provisioning broker is a specialized business process workflow execution engine that manages long-running provisioning tasks and provides tracking, monitoring and statistics for the end-to-end fulfillment process.

The decoupling capability of the provisioning broker maximizes our customers’ flexibility and allows for the reuse of their existing IT investments. For example, if access to an application can only be provided manually through the opening of a help desk ticket, the provisioning broker will send that request to the help desk and report back on the status of that request. Likewise, if a customer utilizes a legacy provisioning system, the provisioning broker can pass off a request to that legacy system for fulfillment. In addition, the provisioning broker provides us with a unique migration strategy for customers moving from a legacy system to our identity governancesecurity solutions.

Enterprise-Grade Cloud Gateway

To manage on-premises infrastructure, applications and data from the cloud, we employ a Cloud Gateway Server (“CGS”), delivered as a virtual machine behind the customer’s firewall, which ensures that all SailPoint communications are highly secure. Our CGS technology is a high availability, secure, self-managed container that allows for controlled and automated updates of our connector infrastructure while ensuring the integrity of individual on-premises and cloud connections.


6


Table of Contents
Our CGS also provides an innovative and patented approach to protecting our customer’s credentials. Our “zero-knowledge encryption” technology allows us to store all of a customer’s passwords and security credentials inside the CGS behind their firewall. As a result, we protect the confidentiality of our customers’ system and end-user credentials, even if our cloud service provider were to be breached.

Data Ownership Assessment and Election

Verifying the business end-user who is the logical owner of information is a key challenge in managing growing volumes of unstructured data in the enterprise. We have developed a patent-pendingOur novel, patent-supported approach to determinedetermines the rightful owner of files, so they can be integrated into governance control processes, such as access certifications and access approvals. Our solution leverages profile data to determine logical owners of information based on identity attributes and usage data. Once a set of logical owners is identified, we use a crowd-sourcing approach to allow other users familiar with the data to vote on the rightful owner of the file or file storage location. This enables organizations to efficiently identify and designate specific owners for sensitive information stored in files and incorporate them into identity governancesecurity processes.

Connectivity for the Hybrid IT Environment

Our extensive library of over 100 proprietary connectors provides interfaces to on-premises and cloud applications. These connectors are the means by which we provide governance over target systems. We support granular management of a wide range of systems, from mainframe security managers, including CA ACF2 and Top Secret, IBM and RACF, to traditional enterprise applications, including Oracle E-Business Suite and SAP, and pure SaaS business applications, such as Microsoft Office365, Salesforce, ServiceNow, Slack and ServiceNow. TheZoom. Generally, the same connectors are used for both our on-premises and cloud-based products. This allows both solutions to leverage fully the over 400-man400-person years we have invested in developing these connectors.

Open and ExtensibleIntegrated Identity Platform

Our open identity platform is the result of over a decade of investment. Recognizing identity governancesecurity is at the center of critical enterprise business and IT processes, we developed a comprehensive set of services that go beyond simple APIs. In addition to our comprehensive API strategy, we deliver SDKs and plug-in frameworks which allow our partners and customers to create their own integrations and extensions to our core product capabilities. For example, we leverage our open identity platform to integrate with third-party user provisioning solutions, such as IBM Security Identity Manager and Oracle Identity Manager, and service desk solutions, such as BMC Remedy and ServiceNow, to implement account change requests. This enables SailPoint to govern access and provide identity context to downstream processes managed by these solutions. Another important open identity platform integration model is with privileged access management solutions (“PAM”).PAM solutions. SailPoint provides a framework that enables organizations to use the same governance controls to oversee both privileged and standard account access. We also collect activity and other information from third-party solutions to improve risk analytics and identity governancesecurity processes in our products, specifically in IdentityAI.

products.

Our APIs and SDKs are compliant with System for Cross-domain Identity Management (“SCIM”) and both provide standards-based bi-directional runtime access to our identity context model. Many such integrations and extensions have already been built by partners and certified for commercialization on our open identity platform.

Our SaaS Event Trigger Service emits actionable events that allows customers to extend identity security into their own application ecosystems. Once subscribed to these events, SailPoint starts streaming identity events into their custom integrations.
Seasonality

We generally experience seasonal fluctuations in demand for our products and services. Our quarterly sales are impacted by industry buying patterns. As a result, our sales have generally been highest in the fourth quarter of a calendar year and lowest in the first quarter.

Customers

As of December 31, 2018,2021, we have 1,1732,259 customers based in over 45 countries.65 countries. In the yearsyear ended December 31, 2018, 2017 and 2016,2021, we generated 31%, 28% and 30%, respectively, of our revenue outside of the United States. No single customer represented more than 10%As of December 31, 2021, our revenue for the years ended December 31, 2018, 2017 and 2016.

did not materially depend on any single customer.

7


Table of Contents
Sales and Marketing

Sales

We sell our platform through our direct sales organization, which is comprised of field and inside sales personnel, as well as through channel partners. Our sales strategy relies onoften reflects a “land-and-expand” business model, in which our initial deployment with a new customer typically addresses a limited number of use cases within a single business unit. Such initial deployments frequently expand across departments, divisions and geographies through a need for additional users, increased usage or extended functionality. As we expand our portfolio of solutionsofferings within our platform, we execute a growing number of “combination”“solution” deals that include two to threemore than one of our products in the initial transaction.

Our sales force is structured by geography, customer size, status (customer or prospect) and industry. By focusing some of our sales representatives on the specific needs of vertical industries, we have been able to drive significant results and establish ourselves as the identity governance leader for that industry. Our global sales organization is comprised of quota-carrying sales representatives supported by sales development representatives, sales engineers, partner managers, product and technical specialists and solution architects.

Partners constitute an essential part of our selling model. We have established a model designed to create zero conflict, and typically include our partners in all of our training and enablement efforts, including our annual sales kick-off events.efforts. As a result, our indirect sales model, executed through our global and regional system integrators, technology partners and value-added resellers, is a key factor in our overall success.

Marketing

Our marketing strategy is focused on buildingthe following core areas: driving strong global brand awareness and differentiation for SailPoint, leveraging digital marketing tools to engage and educate our buyers, and creating a strong brand through differentiated messaging and thought leadership, educating the market on the importance of identity, communicating our product advantages and generating“tuned in” pipeline for our sales force. Our data-driven digital approach to marketing is tightly aligned to the needs of our sales and channel strategyaddressable market and provides agility to leverage market opportunities as they arise.in a targeted and timely fashion. Our awareness and educational efforts focus on branding and awareness campaigns, digital and content marketing, public and analyst relations, and social media engagement and influencer relations, and thought leadership including blogs and bylines. Educational and pipeline maturationEngagement programs include global emaildigital campaigns and webinars, securitycustomer-submitted peer reviews, and virtual/hybrid events such as Navigate, while pipeline maturation focuses on customer and customersexecutive advisory boards and round tables. Pipeline generation and maturation efforts focus on local eventsefficiently and effectively moving targeted accounts through their buyer’s journey and through the SailPoint pipeline.While digital marketing efforts are managed centrally and regionally, engagements programs are run in our three major geographies: (i) the Americas, (ii) Europe, the Middle East and Africa (“EMEA”) and (iii) Asia-Pacific (APAC)(“APAC”). Audiences for such events are typically IT and security professionals, including CIOschief information officers and CISOs. We host geographic annual user conferences that bring together customers, prospects and our partners to learn about our platform as well as network and share best practices with each other.chief information security officers. Our global virtual Navigate user conferences demonstrate our strong commitment to enabling our customers to succeed, while also serving as an opportunity to create pipeline for new sales to prospective customers and additional sales to existing customers.

Professional Services and Maintenance and Customer Support

Professional Services

We are primarily focused on ensuring that our professional services partners, who perform a majority of the implementations for our customers, are able to implement our solutions successfully. We provide “expert services” to partners and customers including deployment best practices, architecture and code reviews, real time technical training, andfor complex implementation assistance. We provide instructor-led courses, self-paced e-learning and on-site training. We expect the use of SailPoint University, our e-learning service introduced in 2016, to grow at an accelerated pace in the coming years, making it more accessible for customers and partners to get trained on our products. We also lead direct implementations when requested by a customer. We believe that our investment in professional services as well as the investmentand in our partners are making to grow their SailPoint professional services practices, will drive increased adoption of our platform.


Maintenance and Customer Support

Our customers receive one year of software maintenance and support as part of their initial purchase of our on-premises solutionsofferings and may renew their maintenance and support agreement following the initial period. Our cloud-based solutionsofferings include customer support. For our on-premises solutions,offerings, our maintenance provides customers with the right to receive major releases of their purchased solutions, maintenance releases and patches and access to our technical support services during the term of the agreement. We provide customers of our cloud-based solutions customersofferings with technical support services and all aspects of infrastructure support. We maintain a customer support organization, which includes experienced, trained engineers that offers multiple service levelswho provide 24x7x365 support for our customers based on their needs. These customerscritical issues. Customers receive contractual response times, telephonic support
8

Table of Contents
and access to online support portals. Our highest levels of support provide 24x7x365 support for critical issues. Our customer support organization has global capabilities, a deep expertise in our solutions and, through select support partners, is able to deliver support in multiple languages.

Customer Success Management

Our customer success strategy centers around our investment in, and ownership of, the post-sale experience for our customers. Every customer has a dedicatedaccess to our team of Customer Success ManagerManagers (“CSM”CSMs”), whowhose goal is responsible for ensuring thatto help customers achieve their desired return on investment and business results, committed during the sales cycle, are achieved.results. Through proactive and regular engagements, the CSM makes sureteam endeavors to keep every customer is satisfied and is usinghelp them use their SailPoint products or services optimally. When necessary, the CSM coordinates cross-departmental resources to remove any barrier to success. In addition, our customer success team utilizes customer data to identify and present any cross-sell or upsell solutions aligned to a customer’s business objectives, thereby contributing to revenue expansion and increased product penetration. By proactively managing customer relationships, our CSM team nurtures client advocates, who become a powerful asset in closing new business.

Partnerships and Strategic Relationships

As a core part of our strategy, we have cultivated strong relationships with partners to help us increase our reach and influence, while providing a broader distribution of our software platform.identity security services. We have developed a large partner network consisting of technology partners, system integrators, a growing network of value-added resellers and our alliance partners (Accenture, Deloitte, EY, KPMG PwC and most recently EY)PwC). In 2018, over 80%2021, approximately 76% of our new customer transactions involved our partners.partner network. We believe that our extensive partnership network enables us to provide the most complete identity governancesecurity solution to our customers.

Technology Partners

We have partnered with industry leaders across a spectrum of technologies that enable organizations to integrate their entire security, mobility, cloud, and applications infrastructure into our platform so that breaches can be better identified, mitigated and contained, and operations can be streamlined. We believe that solutions from companies such as AWS,Amazon Web Services (“AWS”), CyberArk, Microsoft, Okta, SAP, ServiceNow VMware and Workday that are plugged into our open identity platform through APIs provide our customers value-added capabilities to build an identity-aware enterprise.

The SailPoint Technology Partner Program is a technology partnering network that leverages familiar standards and methods—like SQL, SCIM and Representational State Transfer—that make it easy to share identity context and configure identity-specific policies across disparate systems. For example, when PAM systems are integrated with our solutions, enterprises can conduct regular audits of privileged users and automatically remediate any policy violations. Program offerings include access to SailPoint SDKs and APIs, developer support, and cloud-based certification services. The Identity+ Alliance comprises over 60 technology and implementation partners and has produced over 40 certified integrations.
Value-Added Resellers

Value-added resellers bring product expertise and implementation best practices to our customers globally. They provide vertical expertise and technical advice in addition to reselling or bundling our software. AllMany of our reseller partners have been trained to demonstrate and promote our identity platform. Our reseller channel ranges from large companies like Optiv to regional resellers in our markets and territories. Our reseller program is designed to scale growth, help generate new opportunities, optimize customer experience and increase profitability as well as sales efficiency.


System Integrators

We partner with many large and global system integrators. We have partnerships with global advisory firms such as Deloitte, EY, KPMG, PwC, and most recently EY,PwC, with global system integrators such as Accenture, and DXC, and with many regional system integrators in all three of our geographies. The focus of our system integrators program is to deliver pipeline growth and bookings, to help partners drive self-sufficiency and to foster transparency and collaboration through shared assets and resources. We have
9

Table of Contents
implemented joint business controls and metrics that provide a platform for discussion and partnership development and help us optimize our program and unified value proposition.

Identity+ Alliance

The SailPoint Identity+ Alliance is a technology partnering network that leverages familiar standards and methods—like SQL, SCIM and Representational State Transfer (“REST”)—that make it easy to share identity context and configure identity-specific policies across disparate systems. For example, when Privileged Account Management (PAM) systems are integrated with our solutions, enterprises can conduct regular audits of privileged users and automatically remediate any policy violations. Program offerings include access to SailPoint SDKs and APIs, developer support, and cloud-based certification services. After three years, the Identity+ Alliance comprises over fifty technology and implementation partners and has produced over thirty certified integrations.

Research and Development

Innovation is one of our core values, and it is at the heart of how we think and do business. We believe ongoing and timely development of new products and features is imperative to maintaining our competitive position. We continue to invest in both our cloud and on-premises solutions across our global innovation centers in Austin, Texas, Pune, India and Tel Aviv, Israel.solutions. Additionally, we have made significant investmentwill be opportunistic in our connectors business, which is a key enabler to our open identity platform.leveraging technology acquisitions. As of December 31, 2018,2021, our research and development team had 291468 employees.

As part of our relentless drive toward innovation and technical market leadership, we created SailPoint Labs in 2011. SailPoint Labs is a dedicated, stand-alone technology investigation and engineering group that sits outside of the company’s core product development and delivery teams. The Labs team has two specific charters: Labs Research, which is focused on forward-looking technology prototyping, and targets mid-to-long term product enhancements and new service offerings; and Labs Runtime, which is focused on performance and scalability testing and ensuring that we deliver the best possible solutions. Examples of Labs Research prototypes that went into production are our plugin framework, our AD password recovery technology and our recent Privileged Account Management Integration module. In addition, the Labs Research team co-authored the SCIM open standard, which provides for an automated exchange of user identity information between identity domains, or IT systems. The Labs Runtime team is responsible for developing and continually advancing the performance and scalability of our products and solutions by establishing benchmarks and best practices for high-performance and extreme scalability scenarios.

Competition

We operate in a highly competitive market characterized by constant change and innovation. Our competitors include large enterprise software vendors such as CA Technologies, IBMthat offer identity solutions within their product portfolios, pure play identity vendors (including new market entrants) and Oracle and pure-play data access governance vendors. Several vendors with whom we have not traditionally competed but may either introducedintroduce new products or incorporatedincorporate features into existing products that compete with our solutions.

We believe the principal competitive factors in our market include:

Reliability and effectiveness in implementing identity governance policies;

Comprehensiveness of visibility to which identities have access to what across cloud and on-premises applications and data repositories;

Comprehensiveness of visibility provided by implemented identity governance policies;

Reliability and effectiveness in defining and implementing identity security policies;

Flexibility to deploy identity governance and administration as a software-based solution on-premises or in the cloud or as a SaaS solution;

Flexibility to deploy identity security and administration as a SaaS solution or as a software-based solution on-premises or in the cloud;

Adherence to government and industry regulations and standards;


Adherence to government and industry regulations and standards;

Comprehensiveness and interoperability of the solution with other IT and security solutions;

Comprehensiveness and interoperability of the solution with other IT and security applications;

Security,Enterprise security, scalability and performance;

Ability to innovate and respond to customer needs rapidly;

Quality and responsiveness of support organizations;

Total cost of ownership;

Ease of use; and

Customer experience.

Some of our competitors have significantly greater financial, technical, and sales and marketing resources, as well as greater name recognition, in some cases within particular geographic regions, and more extensive geographic presence than we do. However, we believe we compete favorably with our competitors on the basis of all the factors above.

Intellectual Property

Our success depends in part on our ability to protect our intellectual property. We rely on copyrights and trade secret laws, confidentiality procedures, employment proprietary information and inventions assignment agreements, trademarks and patents to protect our intellectual property rights. We also license software from third parties for integration into our product solutions, including open source software and other software available on commercially reasonable terms.

We control access to and use of our product solutions and other confidential information through the use of internal and external controls, including contractual protections with employees, contractors, customers and partners, and our software is protected by U.S. and international copyright and trade secret laws. Despite our efforts to protect our trade secrets and proprietary rights through intellectual property rights, licenses and confidentiality agreements, unauthorized parties may still copy or otherwise obtain and use our software and technology.

We have twenty47 issued patents and seven27 patent applications pending in the United States relating to certain aspects of our technology. Additionally, we have three issued patents and two patent applications pending internationally. The expiration dates of our issued patents range from 2024 to 2036. 2041. See Item 1A. “Risk Factors” in this Annual Report for information regarding potential risks associated with our intellectual property and our ability to protect it.

Human Capital Management
We cannot assure you whether anybelieve that our success as a company is strongly linked to our core values:
Innovation – developing creative solutions to real challenges;
Integrity – delivering on the commitments we make;
Impact – measuring and rewarding results, not activity; and
Individuals – valuing every person at SailPoint.
10

Table of Contents
These values are cornerstones of our patent applications will resultorganizational culture. Our human capital strategy includes team member engagement efforts, career development and training opportunities and other programs designed to attract and retain top talent.
It is critical to engage our team members to maintain a positive culture, and our annual global employee engagement survey helps us evaluate our efforts in the issuance of a patent or whether the examination process will require us to narrow our claims. Anylight of our existing patentscore principles. Overall team member satisfaction reached 90% each of the last four years that we conducted this survey, and anyover the last 10 years, organizations such as the Austin Business Journal, Fortune, and Glassdoor have recognized SailPoint as a “best place to work.” We focus on ensuring that may issue may be contested, circumvented, found unenforceable or invalidated,our diversity, inclusion and belonging efforts create and maintain a positive culture in which all team members can succeed and thrive.Those efforts include implementing focused training on recognizing and removing bias from our recruitment process, broadening our talent pool through diversity-focused talent acquisition vendors, conducting pay equity reviews during our merit and equity planning process and designing other programs to improve indicators related to inclusion and equity in our workforce.
Our training and development efforts, built around our core values, are another key part of our human capital strategy. Our leaders go through specific training to ensure they are leading their teams with our values at the forefront of the decisions they make. Our annual performance review process allows team members to engage in meaningful discussions with their managers about their performance and development goals. Additionally, our managers assess the growth potential of each team member through a standardized evaluation process, which provides actionable outputs to help develop and retain our high-potential employees. We also enable our team with regular interactive sessions covering a wide range of topics including interrupting unconscious bias, wellness, local volunteering opportunities, and best practices to use our latest technologies and work in a hybrid environment more effectively. Through these and other training efforts, we may not be ablesupport the development of our crew members in a way that promotes our growth and innovation.
Offering a competitive compensation and benefits package is a critical part of our effort to prevent third parties from infringing them.attract and retain top talent. In addition to competitive base salaries, we have international operationsoffer team members comprehensive health, welfare, income protection and intendlong-term savings benefits, the opportunity to participate in our Employee Stock Purchase Plan, and incentive equity compensation and incentive cash plans for eligible team members. Total compensation is designed to align with SailPoint’s business objectives and financial goals, and pay is differentiated for individuals based on relevant experience, impact, relative internal value and company performance. Variable compensation delivers pay aligned with company and individual performance, with more pay at risk at more senior levels. Leadership regularly discusses compensation and benefits strategies with the compensation committee of our board of directors.
As we work to execute our growth strategy, as described above, we continue to expand these operations,invest in human capital resources that will sustain and effective patent, copyright, trademark and trade secret protection may not be available or may be limited in foreign countries.

Legal Proceedings

We are not currently a party to any material legal proceedings. We are not aware of any inquiries or investigations into our business.

Employees

fuel that growth. As of December 31, 2018,2021, we had a total of 1,0031,676 employees, including 291468 involved in research and development activities, 346666 in our sales and marketing organization, and 243343 in professional services and customer support.support, and 199 in general and administrative activities. As of December 31, 2017, we had a total of 806 employees, including 244 involved in research and development activities, 264 in our sales and marketing organization, and 211 in professional services and customer support. As of December 31, 2018, and 2017, respectively,2021, approximately 32% and 33%29% of our employees were located outside of the United States. Ensuring that we have the right people in the right positions is essential to our strategy for sustained growth.

Government Regulations
A wide variety of domestic and foreign laws and regulations apply to the collection, use, retention, protection, disclosure, transfer, disposal and other processing of personal data. These data protection and privacy-related laws and regulations are evolving and may result in regulatory and public scrutiny and escalating levels of enforcement and sanctions. Our failure to comply with applicable laws and regulations, or to protect any personal or other customer data, could result in enforcement actions against us, including regulatory fines, as well as claims for damages by customers and other affected individuals, damage to our reputation and loss of goodwill (both in relation to existing customers and prospective customers), any of which could adversely affect our business, operating results, financial performance and prospects.
Domestically, California enacted the California Consumer Privacy Act (the “CCPA”) which took effect on January 1, 2020, creating additional new consumer privacy rights, and providing for both civil penalties as well as a private right of action for data breaches. The California Privacy Rights Act (the “CPRA”), which expands the CCPA, was passed in November 2020. The CPRA will go into effect January 1, 2023 and provides for additional consumer privacy rights, increased penalties, and establishes a new dedicated California data protection regulator with rule-making and audit authorities. The CCPA has prompted a number of proposals for new federal and state-level privacy legislation. Additional states have passed privacy laws, such as the Virginia Consumer Data Protection Act and the Colorado Privacy Act, both of which are similar to the CCPA. The CCPA imposed additional regulatory risks and burdens on our company. Additional resources will be required to respond to these changes in the law and coming regulations, including to implement new internal and customer supporting compliance procedures, and potentially to offer new product features to respond to data protection requirements or related market trends.
11

Table of Contents
Also domestically, the Health Insurance Portability Act of 1996, as amended by the Health Information Technology for Economic and Clinical Health Act (“HITECH”), and their respective implementing regulations (“HIPAA”), imposes specified requirements relating to the privacy, security and transmission of individually identifiable health information. Among other things, HITECH makes HIPAA’s security standards directly applicable to “business associates.” We considerfunction as a business associate for certain of our employee relationscustomers that are HIPAA-covered entities and service providers and, in that context, we are regulated as a business associate for the purposes of HIPAA. The HIPAA-covered entities and service providers to which we provide services require us to enter into HIPAA-compliant business associate agreements with them. These agreements impose stringent data security obligations on us. Modifying the already stringent penalty structure that was present under HIPAA prior to HITECH, HITECH created four new tiers of civil monetary penalties and gave state attorneys general new authority to file civil actions for damages or injunctions in federal courts to enforce the federal HIPAA laws and seek attorneys’ fees and costs associated with pursuing federal civil actions.
In jurisdictions outside of the United States, we may face heightened data protection and privacy requirements. For example, our business is subject to the UK General Data Protection Regulation (the “UK GDPR”) and the European Union (the “EU”) General Data Protection Regulation (the “EU GDPR” and, together with the UK GDPR, the “GDPR”), as we sell our solutions in both the United Kingdom and the European Economic Area (the “EEA”). Among other things, the GDPR regulates the collection, use and disclosure of certain personal data, including the transfer of personal data to third countries, such as the United States. In July 2020, the Court of Justice of the European Union (the “CJEU”) in its Schrems II ruling invalidated the EU-U.S. Privacy Shield framework, a self-certification mechanism that facilitated the lawful transfer of personal data from the EEA to the United States, with immediate effect. The CJEU upheld the validity of standard contractual clauses (“SCCs”) as a legal mechanism to transfer personal data, but companies relying on SCCs will need to carry out a transfer privacy impact assessment, which among other things, assesses laws governing access to personal data in the recipient country and considers whether supplementary measures that provide privacy protections additional to those provided under SCCs will need to be good.


Corporate Information

SailPoint Technologies Holdings, Inc. was incorporatedimplemented to ensure an ‘essentially equivalent’ level of data protection to that afforded in the stateEEA. The GDPR also imposes significant fines and penalties for non-compliance and serious violations of Delaware on August 8, 2014,certain requirements, and the GDPR and other international data protection laws are subject to differing interpretations.

See Item 1A. “Risk Factors” in preparationthis Annual Report for the purchase of SailPoint Technologies, Inc. The purchase occurred on September 8, 2014information regarding potential risks associated with these and other government regulations and our certificate of incorporation was amended and restated as of such date. SailPoint Technologies, Inc. was formed July 14, 2004 as a Delaware corporation.

ability to comply therewith.

Corporate Information
Our principal executive offices are located at 11120 Four Points Drive, Suite 100, Austin, Texas 78726, and our telephone number at that address is (512) 346-2000. Our website address is www.sailpoint.com.www.sailpoint.com. Information contained on, or that can be accessed through, our website does not constitute part of this Annual Report on Form 10-K, and inclusions of our website address in this Annual Report on Form 10-K are inactive textual references only.

The SailPoint design logo and our other registered or common law trademarks, service marks or trade names appearing in this Annual Report on Form 10-K are the property of SailPoint Technologies, Inc., our wholly ownedwholly-owned subsidiary. Other trademarks and trade names referred to in this Annual Report on Form 10-K are the property of their respective owners.

Available Information

Our website is located at https://www.sailpoint.com, and our investor relations website is located at https://investors.sailpoint.com.investors.sailpoint.com. The information posted on our website is not incorporated into this Annual Report on Form 10-K.Report. Our Annual ReportReports on Form 10-K, Quarterly Reports on Form 10-Q, Current Reports on Form 8-K and amendments to reports filed or furnished pursuant to Sections 13(a) and 15(d) of the Securities Exchange Act of 1934, as amended (the “Exchange Act”), are available free of charge on our investor relations website as soon as reasonably practicable after we electronically file such material with, or furnish it to, the SEC.Securities and Exchange Commission (“SEC”). You may also access all of our public filings through the SEC’s website at https://www.sec.gov.

Investors and other interested parties should note that we use our media and investor relations website and our social media channels to publish important information about us, including information that may be deemed material to investors. We encourage investors and other interested parties to review the information we may publish through our media and investor relations website and the social media channels listed on our media and investor relations website, in addition to our SEC filings, press releases, conference calls and webcasts.


12


Table of Contents
ITEM 1A. RISK FACTORS

The nature of the business activities conducted by the Company subjects it to certain hazards and risks. The following is a summary of some of the material risks relating to the Company’s business activities. Other risks are described in “PartPart I, Item 1. Business—Competition”“Business—Competition,” Part II, Item 7. “Management’s Discussion and “PartAnalysis of Financial Condition and Results of Operations.—Liquidity and Capital Resources and Part II, Item 7A. Quantitative“Quantitative and Qualitative Disclosures About Market Risk.” These risks are not the only risks facing the Company. The Company’s business could also be affected by additional risks and uncertainties not currently known to the Company or that it currently deems to be immaterial. If any of these risks actually occurs, it could materially harm the Company’s business, financial condition or results of operations and impair the Company’s ability to implement business plans. In that case, the market price of the Company’s common stock could decline.

Risks Related to Our BusinessFinancial Performance and Industry

Although we had positive net income of $3.7 million inResults

Since our inception, except for the year ended December 31, 2018, we have a history ofincurred net losses and we may not be able to generate sufficient revenue to achieve and sustain profitability.

Until

Since our inception, except for the year ended December 31, 2018, we have incurred net losses, in each year prior since our inception, including a net lossesloss of $7.6 $61.6 million and $3.2 million for the yearsyear ended December 31, 2017 and 2016, respectively. We expect our operating expenses to increase significantly as we continue to expand our sales and marketing efforts, continue to invest in research and development, and expand our operations in existing and new geographies and vertical markets. We also expect to continue to devote significant research and development resources to our on-premises solutions; if our customers and potential customers shift their IT infrastructures to the cloud faster than we anticipate, we may not realize our expected return from the costs we incur in developing our on-premises solutions. While our revenue has grown in recent years and we had positive net income in 2018, if our revenue declines or fails to grow at a rate faster than these increases in our operating expenses, we will not be able to maintain profitability in future periods. As a result, we may again generate losses.2021. We cannot assure you that we will achieve profitability in the future or that we willwould be able to sustain profitability.

We expect our operating expenses to continue to increase as we continue to expand our sales and marketing efforts, invest in research and development, particularly for our cloud-based solutions, and expand our operations in existing and new geographies and vertical markets. Further, we expect our revenue growth rate to continue to be materially adversely impacted by our shift to subscription-based arrangements. As a result, we do not know when we will achieve profitability, and it is possible that we continue to sustain net losses for a period.

We have experienced rapid growth in recent periods, and our recent growth rates may not be indicative of our future growth.

We have experienced rapid growth in recent years. Our revenue grew from $132.4$288.5 million to $248.9$439.0 million from the year ended December 31, 20162019 to the year ended December 31, 2018.2021. In future periods, we may not be able to sustain revenue growth consistent with recent history, or at all. We believe our revenue growth depends on a number of factors, including but not limited to:

(i) our ability to attract new customers and retain and increase sales to existing customers; (ii) our ability to, and the ability of our channel partners to, successfully deploy and implement our solutions, increase our existing customers’ use of our solutions and provide our customers with excellent customer support; (iii) our ability to develop our existing solutions and introduce new solutions; (iv) our ability to hire and retain substantial numbers of new sales and marketing, research and development and general and administrative personnel, and expand our global operations; and (v) our ability to increase the number of our technology partners.

our ability to attract new customers and retain and increase sales to existing customers;

our ability to, and the ability of our channel partners to, successfully deploy and implement our solutions, increase our existing customers’ use of our solutions and provide our customers with excellent customer support;

our ability to develop our existing solutions and introduce new solutions;

our ability to hire substantial numbers of new sales and marketing, research and development and general and administrative personnel, and expand our global operations; and

our ability to increase the number of our technology partners.

If we are unable to achieve any of these requirements, our revenue growth will be adversely affected.

In addition, as discussed below, our revenue growth may be materially and adversely affected during any period of significant shifts to subscription-based arrangements.

Our future revenues and operating results will be harmed if we are unable to acquire new customers, if our customers do not renew their arrangements with us, or if we are unable to expand sales to our existing customers or develop new solutions that achieve market acceptance.

To continue to grow our business, it is important that we continue to acquire new customers to purchase and use our solutions. Our success in adding new customers depends on numerous factors, including our ability to (i) offer a compelling identity governancesecurity platform and solutions, (ii) execute an effective sales and marketing strategy, (iii) attract, effectively train and retain new sales, marketing, professional services and support personnel in the markets we pursue, (iv) develop or expand relationships with channel partners, including systems integrators, resellers and technology partners, (v) expand into new geographies and vertical markets, (vi) deploy our platform and solutions for new customers and (vii) provide quality customer support once deployed.

As a result of the COVID-19 pandemic, we shifted all customer events to virtual-only experiences in 2020. In 2021, we resumed certain in-person and hybrid events, but we expect that for the foreseeable future some of our customer events will be virtual-only or hybrid experiences. Although the level of attendance at our virtual-only and hybrid events has been generally consistent with or greater than our in-person events, it is possible that the level of prospective customer engagement, and thus conversion into sales, is lower at such events.

It is important to our continued growth that our customers renew their arrangements when existing contract terms expire. Our customers have no obligation to renew their maintenance and support, SaaS, and/or term-license agreements, and
13

Table of Contents
our customers may decide not to renew these agreements with a similar contract period, at the same prices and terms or with the same or a greater number of identities. Although ourOur customer retention rate has historically been strong, some of our customers have elected not to renew their agreements with us, and itexpansion is difficult to accurately predict long-term customer retention and expansion rates. Our customer retention and expansion may decline or fluctuate as a result of a number of factors, including our customers’ satisfaction with our solutions, our customer support and professional services, our prices and pricing plans, the competitiveness of other software products and services, reductions in our customers’ spending levels, user adoption of our solutions, deployment success, utilization rates by our customers, new product releases and changes to our product offerings. If our customers do not renew their maintenance, SaaS and/or term-license agreements, or renew on less favorable terms, our business, financial condition and operating results may be adversely affected.

factors. Our ability to increase revenue also depends in part on our ability to increase the number of identities governed with our solutions and sell more modules and solutions to our existing and new customers. Our ability to increase sales to existing customers depends on several factors, including their experience with implementing and using our platform and the existing solutions they have implemented, their ability to integrate our solutions with existing technologies, and our pricing model.

If our new solutions do not achieve adequate acceptance in the market, our competitive position could be impaired, and our potential to generate new revenue or to retain existing revenue could be diminished. The adverse effect on our financial results may be particularly acute because of the significant research, development, marketing, sales and other expenses we will have incurred in connection with the new solutions, and our ability to introduce compelling new solutions that address the requirements of our customers in light of the dynamic identity governance market in which we operate.

If we are unable to successfully acquire new customers, retain our existing customers, expand sales to existing customers or introduce new solutions, our business, financial condition and operating results could be adversely affected.

If we are unable to maintain successful relationships withThe adverse effect on our channel partners, our ability to market, sell and distribute our solutions willfinancial results may be limited and our business, financial condition and operating results could be adversely affected.

We derive aparticularly acute because of the significant portion of our revenue fromresearch, development, marketing, sales influenced or made through our channel partner network and expect these sales to continue to grow for the foreseeable future. Our channel partners provide implementation and other services to our customersexpenses we will have incurred in exchange for fees paid by those customers. We may not achieve anticipated revenue growth from our channel partners if we are unable to retain our existing channel partners and expand their sales or add additional motivated channel partners.


Our arrangements with our channel partners are generally non-exclusive, meaning they may offer customers the products of several different companies, including products that compete with our platform and solutions. If our channel partners do not effectively market and sell our solutions, choose to use greater efforts to market and sell our competitors’ products or services, or fail to meet the needs of our customers, our ability to grow our business and sell our solutions may be adversely affected. Our channel partners may cease marketing our products with limited or no notice and with little or no penalty. In addition, certain of our channel partners are subject to independence requirements that may prevent them from providing services to us or cooperating with us in our go-to-market efforts if they also provide services for entities where members of our board of directors or executive officers serve on such entities’ board of directors or similar governing body. If one or more of our channel partners determines that it is unable to both provide services to us or cooperate with us in our go-to-market efforts and also provide services to another entity, those channel partners may cease marketing our products or otherwise cease providing services to us or cooperating with us in our go-to-market efforts.

We also collaborate with adjacent technology vendors to offer comprehensive solutions to our customers. If we do not effectively collaborate with them, or if they elect to terminate their relationship with us or develop and market solutions that compete with our solutions, our growth may be adversely affected.

Our ability to generate revenue in the future will depend in part on our success in maintaining effective working relationships with our channel partners, in expanding our indirect sales channel, in training our channel partners to independently sell and/or deploy our solutions and in continuing to integrate our solutionsconnection with the products and services offered by our technology partners. If we are unable to maintain our relationships with these channel partners, our business, financial condition and operating results could be adversely affected.

Our quarterly results fluctuate significantly and may not fully reflect the underlying performance of our business.

We believe our quarterly revenue and operating results may vary significantly in the future. As a result, you should not rely on the results of any one quarter as an indication of future performance and period-to-period comparisons of our revenue and operating results may not be meaningful and, as a result, may not fully reflect the underlying performance of our business.

Our quarterly operating results may fluctuate as a result of a variety of factors, including, but not limited to, those listed below, many of which are outside of our control:

new solutions.

the loss or deterioration of our channel partner and other relationships influencing our sales execution;

the mix of revenue and associated costs attributable to licenses, subscription and professional services, which may impact our gross margins and operating income;

the mix of revenue attributable to larger transactions as opposed to smaller transactions and the associated volatility and timing of our transactions;

the growth in the market for our products;

our ability to attract new customers and retain and increase sales to existing customers;

changes in customers’ budgets and in the timing of their purchasing decisions, including seasonal buying patterns for IT spending;

the timing and success of new product introductions by our competitors and by us;

changes in our pricing policies or those of our competitors;

significant security breaches of, technical difficulties with, or interruptions to, the delivery and use of our platform;

changes in the legislative or regulatory environment;

foreign exchange gains and losses related to expenses and sales denominated in currencies other than the U.S. dollar or the function currencies of our subsidiaries;

increases in and timing of sales and marketing and other operating expenses that we may incur to grow and expand our operations and to remain competitive;


costs related to the acquisition of businesses, talent, technologies or intellectual property, including potentially significant amortization costs and possible write-downs;

our ability to control costs, including our operating expenses;

the collectability of receivables from customers and channel partners, which may be hindered or delayed if these customers or channel partners experience financial distress;

economic conditions specifically affecting industries in which our customers participate;

natural disasters or other catastrophic events; and

litigation related costs, settlements or adverse litigation judgments.

Our sales cycle is long and unpredictable, and our sales efforts require considerable time and expense.

The timing of our sales and related revenue recognition is difficult to predict because of the length and unpredictability of the sales cycle for our platform beforeofferings makes it difficult to identify a sale.regular cadence to our sales and the related revenue recognition. We and our channel partners are often required to spend significant time and resources to better educate and familiarize potential customers with the value proposition of our platform and solutions. Customers often view the purchase of our solutions as a strategic decision and significant investment and, as a result, frequently require considerable time to evaluate, test and qualify our platform and solutions prior to purchasing our solutions. During the sales cycle, we expend significant time and money on sales and marketing and contract negotiation activities, which ultimately may not result in a sale. Additional factors that may influence the length and variability of our sales cycle include:

(i) the discretionary nature of purchasing and budget cycles and decisions; (ii) lengthy purchasing approval processes; (iii) the evaluation of competing products during the purchasing process; (iv) time, complexity and expense involved in replacing existing solutions; (v) announcements or planned introductions of new products features or functionality by our competitors or of new solutions or modules by us; (vi) the practice of large enterprises often driving their purchasing cycles based on internal factors rather than marketing cycles; and (viii) evolving functionality demands.

the discretionary nature of purchasing and budget cycles and decisions;

lengthy purchasing approval processes;

the evaluation of competing products during the purchasing process;

time, complexity and expense involved in replacing existing solutions;

announcements or planned introductions of new products features or functionality by our competitors or of new solutions or modules by us;

the practice of large enterprises often driving their purchasing cycles based on internal factors rather than marketing cycles; and

evolving functionality demands.

If our efforts in pursuing sales and customers are unsuccessful, or if our sales cycles lengthen, our revenue could be lower than expected, which would have an adverse effect on our business, operating results and financial condition.

We recognize some of our revenue ratably over the term of our agreements with customers and, as a result, downturns or upturns in sales may not be immediately reflected in our operating results.

We recognize revenue from our subscription offerings including IdentityNow, ratably over the terms of our agreements with customers, which generally occurs over a three-year period.customers. As a result, a portion of the revenue that we report in each period will be derived from the recognition of deferred revenue relating to agreements entered into during previous periods. Consequently, a decline in new subscription sales or renewals in any one period may not be immediately reflected in our revenue results for that period. This decline, however, will negatively affect our revenue in future periods. Accordingly, the effect of significant downturns in sales and market acceptance of our products and potential changes in our rate of renewals may not be fully reflected in our operating results until future periods. Our model also makes it difficult for us to rapidly increase our subscription revenue through additional sales in any period, as revenue from new customers generally will be recognized over the term of the applicable agreement.

We expect to continue to invest in research and development, sales and marketing, and general and administrative functions and other areas to grow our subscription-related business. These subscription-related costs are generally expensed as incurred (with the exception of sales commissions), as compared to the corresponding revenue, substantially all of which is recognized ratably in future periods. We are likely to recognize the costs associated with these investments earlier than some of the anticipated benefits and the return on these investments may develop more slowly, or may be lower, than we expect, which could adversely affect our operating results.


We face intense competition inOur quarterly results fluctuate significantly and may not fully reflect the underlying performance of our market, especiallybusiness.

Our quarterly revenue and operating results tend to fluctuate from larger, well established companies,period-to-period, and we believe that our quarterly results may lack sufficient financial and other resources to maintain and improve our competitive position.

The market for identity and data governance solutions is intensely competitive and is characterized by constant change and innovation. We face competition from both traditional, larger software vendors offering enterprise-wide software frameworks and services and smaller companies offering point solutions for specific identity and data governance issues. We also compete with IT equipment vendors and systems management solution providers whose products and services address identity and data governance requirements. Our principal competitors vary depending on the product we offer and include CA Technologies, IBM, Oracle and several smaller vendors. Many of our existing competitors have, and some of our potential competitors could have, substantial competitive advantages such as:

greater name recognition and longer operating histories;

more comprehensive and varied products and services;

broader product offerings and market focus;

greater resources to develop technologies or make acquisitions;

more expansive intellectual property portfolios;

broader distribution and established relationships with distribution partners and customers;

greater customer support resources; and

substantially greater financial, technical and other resources.

Given their larger size, greater resources and existing customer relationships, our competitors may be able to compete and respond more effectively than we can to new or changing opportunities, technologies, standards or customer requirements. Our competitors may also seek to extend or supplement their existing offerings to provide identity and data governance solutions that more closely compete with our offerings. Potential customers may also prefer to purchase, or incrementally add solutions, from their existing suppliers rather than a new or additional supplier regardless of product performance or features.

In addition, with the recent increase in large merger and acquisition transactions in the technology industry, particularly transactions involving cloud-based technologies, there is a greater likelihood that we will compete with other large technology companiessignificantly in the future. Some of our competitors have made acquisitions or entered into strategic relationships to offer a more comprehensive product than they individually had offered. Companies and alliances resulting from these possible consolidations and partnershipsThese results may create more compelling product offerings and be able to offer more attractive pricing, making it more difficult for us to compete effectively. In addition, continued industry consolidation may adversely impact customers’ perceptions of the viability of small and medium-sized technology companies and consequently their willingness to purchase from those companies.

New start-up companies that innovate and competitors that are making significant investments in research and development may invent similar or superior products and technologies that compete with our products, and our business could be materially and adversely affected if such technologies or products are widely adopted. Conditions in our market could change rapidly and significantlyfluctuate as a result of technological advancements, partnering by our competitors or continuing market consolidation. These competitive pressures in our market or our failure to compete effectively may result in price reductions, fewer orders, reduced revenue and gross margins, increased net losses, and loss of market share. Any failure to meet and address these factors could adversely affect our business, financial condition and operating results.


We anticipate that our operations will continue to increase in complexity as we grow, which will add additional challenges to the management of our business in the future.

Our business has experienced significant growth and is becoming increasingly complex. We increased the number of our employees from 806 at December 31, 2017 to 1,003 at December 31, 2018. We have also experienced growth in the number of customers of our solutions from 695 at December 31, 2016 to 1,173 at December 31, 2018. At December 31, 2018, we had personnel in 24 countries, and we expect to expand into additional countries in the future. We expect this growth to continue and for our operations to become increasingly complex. To effectively manage this growth, we have made and plan to continue to make substantial investments to improve our operational, financial and management controls as well as our reporting systems and procedures. Our success will depend in part on our ability to manage this complexity effectively without undermining our corporate culture, which we believe has been central to our success. If we are unable to manage this complexity, our business, operations, operating results and financial condition may suffer.

As our customer base continues to grow, we likely will need to expand our professional services and other personnel, and maintain and enhance our existing partner network, to provide a high level of customer service. We also will need to effectively manage our direct and indirect sales processes as the number and type of our sales personnel and partner network continues to grow and become more complex and as we continue to expand into new geographies and vertical markets. This complexity is further driven by the various ways in which we sell our solutions, including on a per identity and per module basis through perpetual licenses and SaaS. If we do not effectively manage the increasing complexity of our business and operations, the quality of our solutions and customer service could suffer, and we may not be able to adequately address competitive challenges. These factors could impair our ability, and our channel partners’ ability, to attract new customers, retain existing customers, expand our customers’ use of existing solutions and adoption of more of our solutions and continue to provide high levels of customer service, all of which would adversely affect our reputation, overall business, operations, operating results and financial condition.

Interruptions with the delivery of our SaaS solutions, or third-party cloud-based systems that we use in our operations, may adversely affect our business, operating results and financial condition.

Our continued growth depends in part on the ability of our existing customers and new customers to access our platform and solutions, particularly our cloud-based deployments, at any time and within an acceptable amount of time. In addition, our ability to access certain third-party SaaS solutions is important to our operations and the delivery of our customer support and professional services, including our online training for customers, professional services partners and channel partners. We have experienced, and may in the future experience, service disruptions, outages and other performance problems both in the delivery of our SaaS solutions and in third-party SaaS solutions we use due to a variety of factors, including infrastructure changes, malicious actors, human or software errors or capacity constraints. In some instances, we may not be ablethe mix of revenue and associated costs attributable to identifylicenses, subscription and professional services, the cause or causesmix of these performance problems within an acceptable periodrevenue attributable to larger transactions as opposed to smaller transactions, and others discussed throughout this “Risk Factors” section, many of time. It may become increasingly difficult to maintain and improve the performancewhich are outside of our SaaS solutions as they become more complex. If our SaaS solutions are unavailable or if our customers are unable to access features of our SaaS solutions within a reasonable amount of time or at all, our business would be negatively affected. In addition, if any of the third-party SaaS solutions that we use were to experience a significant or prolonged outage or security breach, our business could be adversely affected.

We host our SaaS solutions using Amazon Web Services (“AWS”) data centers, a provider of cloud infrastructure services. All of our SaaS solutions residecontrol. Consequently, you should not rely on hardware owned or leased and operated by us in these locations. Our SaaS operations depend on protecting the virtual cloud infrastructure hosted in AWS by maintaining its configuration, architecture, features and interconnection specifications, as well as the information stored in these virtual data centers and which third-party internet service providers transmit. Although we have disaster recovery plans that utilize multiple AWS locations, any incident affecting their infrastructure that may be caused by fire, flood, severe storm, earthquake or other natural disasters, cyber-attacks, terrorist or other attacks, and other similar events beyond our control could negatively affect our SaaS platform. A prolonged AWS service disruption affecting our SaaS platform for any of the foregoing reasons would negatively impact our ability to serve our customers and could damage our reputation with current and potential customers, expose us to liability, cause us to lose customers or otherwise harm our business. We may also incur significant costs for using alternative equipment or taking other actions in preparation for, or in reaction to, events that damage the AWS services we use. In addition, AWS may terminate the agreement by providing 30 days’ prior written notice and may, in some cases, terminate the agreement immediately for cause upon notice. In the event that our AWS service agreements are terminated, or there is a lapse of service, elimination of AWS services or features that we utilize, interruption of internet service provider


connectivity or damage to such facilities, we could experience interruptions in access to our platform as well as significant delays and additional expense in arranging or creating new facilities and services and/or re-architecting our SaaS solutions for deployment on a different cloud infrastructure service provider, which may adversely affect our business, operating results and financial condition.

If we fail to adapt and respond effectively to rapidly changing technology, evolving industry standards, changing regulations and changing customer needs, requirements or preferences, our platform and solutions may become less competitive.

The market in which we compete is relatively new and subject to rapid technological change, evolving industry standards and changing regulations, as well as changing customer needs, requirements and preferences. The success of our business will depend, in part, on our ability to adapt and respond effectively to these changes on a timely basis. In addition, as our customers’ technologies and business plans grow more complex, we expect them to face new and increasing challenges. Our customers require that our solution effectively identifies and responds to these challenges without disrupting the performance of our customers’ IT systems. As a result, we must continually modify and improve our products in response to changes in our customers’ IT infrastructures.

We may be unable to anticipate future market needs and opportunities or be unable to develop enhancements to our platform or existing solutions or new solutions to meet such needs or opportunities in a timely manner, if at all. Even if we are able to anticipate, develop and commercially introduce enhancements to our platform and existing solutions and new solutions, those enhancements and new solutions may not achieve widespread market acceptance. Our enhancements or new solutions could fail to attain sufficient market acceptance for many reasons, including:

delays in releasing platform or solutions enhancements or new solutions;

inability to interoperate effectively with existing or newly introduced technologies, systems or applications of our existing and prospective customers;

defects, errors or failures in our platform or solutions;

negative publicity about the performance or effectiveness of our platform or solutions;

introduction or anticipated introduction of competing products by our competitors;

installation, configuration or usage errors by our customers or partners; and

changing of regulatory requirements related to security.

If we were unable to enhance our platform or existing solutions or develop new solutions that keep pace with rapid technological and industry change, our business, operating results and financial condition could be adversely affected. If new technologies emerge that are able to deliver competitive products and services at lower prices, more efficiently, more conveniently or more securely, such technologies could adversely impact our ability to compete effectively.

Our failure to achieve and maintain an effective system of disclosure controls and internal control over financial reporting could adversely affect our financial position and lower our stock price.

As a public company, we are subject to the reporting requirements of the Exchange Act, the Sarbanes-Oxley Act of 2002 (the “Sarbanes-Oxley Act”), and the rules and regulations of the applicable listing standards of the New York Stock Exchange (the “NYSE”). The Sarbanes-Oxley Act requires, among other things, that we maintain effective disclosure controls and procedures and internal control over financial reporting. In order to maintain and improve the effectiveness of our disclosure controls and procedures and internal control over financial reporting, we have expended, and anticipate that we will continue to expend, significant resources, including accounting-related costs and significant management oversight.

In finalizing our financial statements for our initial public offering, we identified a material weakness in our internal control over financial reporting. We continue to have this material weakness related to controls surrounding accounting and reporting for certain complex, non-routine transactions. We are taking measures to remediate this material weakness, including establishing more robust accounting policies and procedures, reviewing the adoption of new accounting positions and financial statement disclosures, and selecting and engaging consultants to assist us in determining positions and evaluating new accounting policies.


Additionally, in connection with the preparation of our 2018 financial statements, management has identified a material weakness in our internal control over financial reporting related to controls surrounding the recording and processing of revenue transactions. We have developed and initiated a remediation plan designed to address the material weakness, including strengthening the design and level of precision of control activities related to revenue transactions, including enhancing our guidelines for how to document reviews of revenue transactions.

These remediation actions are subject to ongoing review by our management, as well as oversight by our Board of Directors. Although we plan to complete these remediation processes as quickly as possible, we cannot, at this time, estimate when such remediation may occur, and our initiatives may not prove successful in remediating these material weaknesses. We cannot assure you that these measures and any further measures that we implement will be sufficient to remediate our existing material weaknesses or to identify or prevent additional material weaknesses.

Our internal resources and personnel may in the future be insufficient to avoid accounting errors and there can be no assurance that we will not have additional material weaknesses in the future. Any failure to develop or maintain effective controls or any difficulties encountered implementing required new or improved controls could harm our operating results or cause us to fail to meet our reporting obligations and may result in a restatement of our financial statements for prior periods. Any failure to implement and maintain effective internal control over financial reporting also could adversely affect the results of periodic management evaluations and annual independent registered public accounting firm attestation reports regarding the effectivenessany one quarter as an indication of future performance. Period-to-period comparisons of our internal control over financial reporting that we are required to include in our periodic reports that are filed with the Securities and Exchange Commission (the “SEC”). Ineffective disclosure controls and procedures and internal control over financial reporting could also cause investors to lose confidence in our reported financial and other information, which would likely have a negative effect on the trading price of our common stock. In addition, if we are unable to continue to meet these requirements, we may not be able to remain listed on the NYSE.

As a public company, we are required to comply with the SEC rules that implement Section 404 of the Sarbanes-Oxley Act and are therefore required to make a formal assessment of the effectiveness of our internal control over financial reporting. Our independent registered public accounting firm may issue, and as of December 31, 2018 has issued, a report that is adverse in connection with identified material weaknesses. Any failure to maintain effective disclosure controls and internal control over financial reporting could have an adverse effect on our business and operating results and could cause a decline in the price of our common stock.

Forecasting our estimated annual effective tax rate for financial accounting purposes is complex and subject to uncertainty, and there may be material differences between our forecasted and actual tax rates.

Forecasts of our income tax position and effective tax rate for financial accounting purposes are complex and subject to uncertainty because our income tax position for each year combines the effects of a mix of profits earned and losses incurred by us in various tax jurisdictions with a broad range of income tax rates, as well as changes in the valuation of deferred tax assets and liabilities, the impact of various accounting rules and changes to these rules and tax laws, the results of examinations by various tax authorities, and the impact of any acquisition, business combination or other reorganization or financing transaction. To forecast our tax rate, we estimate our pre-tax profits and losses by jurisdiction and forecast our tax expense by jurisdiction. If the mix of profits and losses, our ability to use tax credits, or effective tax rates by jurisdiction is different than those estimated, our actual tax rate could be materially different than forecasted, which could have a material impact on our results of business, financial condition and results of operations.

On December 22, 2017, U.S. Federal tax reform was enacted with the signing of the Tax Cuts and Jobs Act, or the (“TCJA”). Notable provisions of the TCJA include significant changes to corporate taxation, including reduction of the corporate tax rate from a top marginal rate of 35% to a flat rate of 21%, limitation of the tax deduction for interest expense to 30% of adjusted earnings (except for certain small businesses), limitation of the deduction for net operating losses to 80% of current year taxable income and elimination of net operating loss carrybacks, one time taxation of offshore earnings at reduced rates regardless of whether they are repatriated, elimination of U.S. tax on foreign earnings (subject to certain important exceptions), immediate deductions for certain new investments instead of deductions for depreciation expense over time, and modification or repeal many business deductions and credits. 


The U.S. Department of Treasury has broad authority to issue regulations and interpretative guidance that may significantly impact how we will apply the law and impact our results of operations in the period issued. As additional regulatory guidance is issued by the applicable taxing authorities, as accounting treatment is clarified, as we perform additional analysis on the application of the law, and as we refine estimates in calculating the effect, our final analysis, which will be recorded in the period completed, may be different from our current provisional amounts, which could materially affect our tax obligations and effective tax rate.

If we are not able to maintain and enhance our brand or reputation as an industry leader and innovator, our businessrevenue and operating results may not be adversely affected.

We believe that maintainingmeaningful and, enhancing our reputation as a leader and innovator in the market for identity and data governance solutions is critical to our relationship with our existing customers and commercial relationships and our ability to attract new customers and commercial relationships. The successful promotion of our brand attributes will depend on a number of factors, including our marketing efforts, our ability to continue to develop high-quality features and solutions for our platform and our ability to successfully differentiate our platform and solutions from competitive products and services. Our brand promotion activitiesresult, may not be successful or yield increased revenue. In addition, independent industry analysts often provide reports of our platform and solutions, as well as products and services of our competitors, and perception of our platform and solutions infully reflect the marketplace may be significantly influenced by these reports. If these reports are negative, or less positive as compared to those of our competitors’ products and services, our reputation may be adversely affected. Additionally, theunderlying performance of our channel partners may affect our brandbusiness.



14

Table of Contents

Risks Related to Our Technology, Products and reputation if customers do not have a positive experience with our solutions as implemented by our channel partners or with the implementation generally. The promotion of our brand requires us to make substantial expenditures, and we anticipate that the expenditures will increase as our market becomes more competitive, as we expand into new geographies and vertical markets, and as more sales are generated through our channel partners. To the extent that these activities yield increased revenue, this revenue may not offset the increased expenses we incur. If we do not successfully maintain and enhance our brand and reputation, our business and operating results may be adversely affected.

Security

Real or perceived errors, failures, or disruptions, including those caused by cyber-attacks, in our platform and solutions could adversely affect our customers’ satisfaction with our solutions and/orand harm our business and industry reputation and business could be harmed.

reputation.

Our platform and solutions are very complex and have contained and may contain undetected defects, vulnerabilities or errors, especially when solutions are first introduced or enhanced. Our platform and solutions are often used in connection with large-scale computing environments with different operating systems, system management software, equipment and networking configurations, which may cause errors or failures of products, or other aspects of the computing environment into which our products are deployed. If our platform and solutions are not implemented or used correctly or as intended, inadequate performance and disruption in service may result. In addition, deployment of our platform and solutions into complicated, large-scale computing environments may expose errors, failures or vulnerabilities in our products. Any such errors, failures, or vulnerabilities may not be found until after they are deployed to our customers. We have experienced fromSome of our software and features are powered by ML and AI, which depend on datasets and algorithms that could be flawed, including through inaccurate, insufficient, outdated or biased data. From time to time, we have experienced errors, failures and bugs in our platform that have resulted in customer downtime. While we were able to remediate these situations,downtime, and we cannot assure you that we will be able to mitigate future errors, failures, vulnerabilities or bugs in a quick or cost-effective manner.

We and our third-party service providers have in the past experienced, and may in the future experience, performance issues due to a variety of factors, including infrastructure changes, human or software errors, website or third-party hosting disruptions or capacity constraints due to a number of potential causes including technical failures, cyber-attacks, security incidents, natural disasters or fraud. We have also been the target of distributed denial-of-service attacks and other cybersecurity attacks that attempt to disrupt our services. If our or our third-party service providers’ products or solutions or corporate security isare compromised, our website, professional services, customer support or SaaS solutions are unavailable, or there are flaws in our ML and AI processes, our business could be negatively affected. Moreover, if our security measures, products, services or servicesthird-party service providers are subject to cyber-attacks that degrade or deny the ability of users to access our website or other products or services, our products or services may be perceived as insecure, and we may incur significant legal and financial exposure. In particular, our cloud-based products may be especially vulnerable to interruptions, performance problems or cyber-attacks. Furthermore, our solutions may not help detect situations in which a valid user identity has been compromised, for example as part of a highly sophisticated cyberattack of the type described below. If we, our third-party service providers, our partners or one or more customers were to suffer a highly publicized breach, even if our platform and solutions perform effectively, such a breach could cause our customers or potential customers to lose trust in our identity governance platform in general, which could cause us to suffer reputational harm, lose existing commercial relationships and customers or deter them from purchasing additional solutions and prevent new customers from purchasing our solutions. Highly publicized cybersecurity events have heightened consumer, legislative and regulatory awareness of these kinds of cybersecurity risks, while further emboldening individuals or groups to target IT systems more aggressively, highlighting the vulnerability of IT supply chains.
We continue to invest in the personnel, infrastructure and third-party best practice software solutions and services necessary to mitigate these risks. However, if we are unable to attract and retain personnel with the necessary cybersecurity expertise, or fail to implement sufficient safeguarding measures, we may not be able to prevent, detect, and mitigate potentially disruptive events which could occur in the future. In some instances, we may not be able to identify the cause or causes of these events within an acceptable period of time. Our cloud-based productsEven with these investments, we may not be able to stop a complex and sophisticated cyberattack. Such attacks can be particularly difficult to prevent or fully mitigate when they occur in the supply chain. If we are hosted at third-party data centers that areor become a target of such an attack, we may not underbe able to prevent, detect and mitigate such an attack, which could cause disruptions in service or other performance problems, hurt our direct control. If these data centers were to be damaged or suffer disruption,reputation and our ability to provide products and services to our customers could be impaired and our reputation could be harmed and we may face legal action over the disruption or exposure and/or loss of data, as well as incur additional compliance and information security costs in order to mitigate future disruptions.


If we or our partners or one or more customers were to suffer a highly publicized breach, even if our platform and solutions perform effectively, such a breach could cause our customers or potential customers to lose trust in our identity governance platform in general, which could cause us to suffer reputational harm, lose existing commercial relationships and customers or deter them from purchasing additional solutions and preventattract new customers from purchasingand retain existing customers, and damage our solutions.

customers’ businesses.

Since our customers use our platform and solutions for important aspects of their security environment and operational business, any real or perceived errors, failures or vulnerabilities in our products, or disruptions in service or other performance problems, could hurt our reputation and may damage our customers’ businesses. Furthermore, defects, errors, vulnerabilities or failures in our platform or solutions may require us to implement design changes or software updates. Any defects, vulnerabilities or errors in our platform or solutions, or the perception of such defects, vulnerabilities or errors, could result in:

(i) expenditure of significant financial and product development resources in efforts to analyze, correct, eliminate or work around errors or defects; (ii) loss of existing or potential customers or channel partners; (iii) delayed or lost revenue; (iv) delay or failure to attain market acceptance; (v) delay in the development or release of new solutions or services; (vi) negative

expenditure of significant financial and product development resources in efforts to analyze, correct, eliminate or work around errors or defects;

loss of existing or potential customers or channel partners;

15

delayed or lost revenue;

publicity, which will harm our reputation; (vii) an increase in collection cycles for accounts receivable or the expense and risk of litigation; and (viii) harm to our operating results.

delay or failure to attain market acceptance;

delay in the development or release of new solutions or services;

negative publicity, which will harm our reputation;

an increase in collection cycles for accounts receivable or the expense and risk of litigation; and

harm to our operating results.

AlthoughThe contractual protections we have contractual protections,in our standard terms and conditions of sale, such as warranty disclaimers and limitation of liability provisions, in our standard terms and conditions of sale, they may not fully or effectively protect us from claims by customers, commercial relationships or other third parties. Any insurance coverage we may have may not adequately cover all claims asserted against us or cover only a portion of such claims. In addition, even claims that ultimately are unsuccessful could result in our expenditure of funds in litigation and the diverting of management’s time and other resources.

Interruptions with the delivery of our SaaS solutions, or third-party cloud-based systems that we use in our operations, may adversely affect our business, operating results and financial condition.
Our continued growth depends in part on the ability of our existing customers and new customers to access our platform and solutions at any time and within an acceptable amount of time. In addition, our ability to access certain third-party SaaS solutions is important to our operations and the delivery of our customer support and professional services. We have experienced, and may in the future experience, service disruptions, outages and other performance problems both in the delivery of our SaaS solutions and in third-party SaaS solutions we use due to a variety of factors, including infrastructure changes, malicious actors, human or software errors or capacity constraints. In some instances, we may not be able to identify the cause or causes of these performance problems within an acceptable period of time. If our SaaS solutions or the third-party SaaS solutions we depend on are unavailable or if our customers are unable to access features of our SaaS solutions within a reasonable amount of time or at all, our business would be negatively affected.
We host our SaaS and other subscription services solutions primarily using AWS data centers. Our related operations depend on protecting the virtual cloud infrastructure hosted in AWS by maintaining its configuration, architecture, features and interconnection specifications, as well as the information stored in these virtual data centers and which third-party internet service providers transmit. Although we have disaster recovery plans that utilize multiple AWS locations, any incident affecting their infrastructure that may be caused by fire, flood, severe storm, earthquake or other natural disasters, cyber-attacks, terrorist or other attacks, public health issues or other similar events beyond our control could negatively affect our SaaS platform. A prolonged AWS service disruption affecting our SaaS platform for any of the foregoing or other reasons would negatively impact our ability to serve our customers and could damage our reputation with current and potential customers, expose us to liability, cause us to lose customers or otherwise harm our business. We may also incur significant costs for using alternative equipment or taking other actions in preparation for, or in reaction to, events that damage the AWS services we use, which would also likely require significant investments of time. In addition, AWS may terminate the agreement by providing 30 days’ prior written notice and may, in some cases, terminate the agreement immediately for cause upon notice. In the event that our AWS service agreements are terminated, or there is a lapse of service, elimination of AWS services or features that we utilize, interruption of internet service provider connectivity or damage to such facilities, we could experience interruptions in access to our platform as well as significant delays and additional expense in arranging or creating new facilities and services and/or re-architecting our SaaS solutions for deployment on a different cloud infrastructure service provider, which may adversely affect our business, operating results and financial condition.
Breaches in our security, cyber-attacks or otherother cyber-risks could expose us to significant liabilities and cause our business and reputation to suffer.

Our operations involve transmission and processing of our customers' and their employees’ confidential, proprietary and sensitive information including, in some cases, personally identifiable information. We have legal and contractual obligations to protect the confidentiality and appropriate use of customer data. Despite our security measures, our and our third-party service providers' information technology and infrastructure may be vulnerable to security risks, including but not limited to, unauthorized access to, use or disclosure of customer data, theft of proprietary information, employee error or misconduct, denial of service attacks, loss or corruption of customer data, and computer hacking attacks or other cyber-attacks subsequently originated from our infrastructure. Such events could expose us to substantial litigation expenses and damages, indemnity and other contractual obligations, government fines and penalties, mitigation expenses and other liabilities. Because techniques used to obtain unauthorized access or to sabotage systems change frequently and generally are not recognized until successfully launched against a target, we and our third-party service providers may be unable to anticipate these techniques or to reasonably implement adequate preventative measures. For example, we may not be able to stop a complex and sophisticated cyberattack of the type described in the risk factor above. If an actual or perceived breach of our or our third-party service providers' security occurs, the market perception of the effectiveness of our security measures could be harmed, our brand and reputation could be impacted, we could lose potential sales and existing customers, our ability to operate our business could be impaired, and we may incur significant liabilities. Moreover, failure to maintain effective internal accounting controls related to data security
16

Table of Contents
breaches and cybersecurity in general could impact our ability to produce timely and accurate financial statements and could subject us to regulatory scrutiny.


If we fail to adapt and respond effectively to rapidly changing technology, evolving industry standards, changing regulations and changing customer needs, requirements or preferences, our platform and solutions do not effectively interoperate with our customers’ existing or future IT infrastructures, installations could be delayed or cancelled, which would harm our business.

Our success depends on the interoperability of our platform and solutions with third-party operating systems, applications, data and devices that we have not developed and do not control. Any changesmay become less competitive.

The market in such operating systems, applications, data or devices that degrade the functionality of our platform or solutions or give preferential treatment to competitive software could adversely affect the adoption and usage of our platform. We may not be successful in adapting our platform or solutions to operate effectively with these applications, data or devices. If it is difficult for our customers to access and use our platform or solutions, or if our platform or solutions cannot connect a broadening range of applications, data and devices, then our customer growth and retention may be harmed, and our business and operating results could be adversely affected.

Our success depends on the experience and expertise of our senior management team and key employees. If we are unable to hire, retain, train and motivate our personnel, our business, operating results and prospects may be harmed.

Our success has depended, and continues to depend, on the efforts and talents of our senior management team and key employees, including our engineers, product managers, sales and marketing personnel and professional services personnel. Our future success will also depend upon our continued ability to identify, hire and retain additional skilled and highly qualified personnel, which will require significant time, expense and attention.

Our officers and key employees are employed on an at-will basis, which means that they could terminate their employment with us at any time. The loss of one or more members of our senior management team, particularly if closely grouped, could adversely affect our ability to execute our business plan and thus, our business, operating results and prospects. We do not maintain key man insurance on any of our officers or key employees, and we may not be able to find adequate replacements. If we fail to identify, recruit and integrate strategic hires, our business, operating results and financial condition could be adversely affected.

We have from time to time experienced, and we expect to continue to experience, difficulty in hiring, and may in the future have difficulty retaining, employees with appropriate qualifications and many of the companies with which we compete for experienced personnel have greater resources than we have. In additionis relatively new and subject to hiring new employees, we must continue to focus on training, motivatingrapid technological change, evolving industry standards and retaining our best employees, substantially all of whom are at-will employees, which means they may terminate their employment relationship with us at any time. Many of our employees may be able to receive significant proceeds from sales of our common stock in the public markets, which may reduce their motivation to continue to work for us. Conversely, employees may be more likely to leave us if the exercise prices of the stock options that they hold are significantly above the market price of our common stock. Competition for highly skilled personnel is intense,changing regulations, as well as changing customer needs, requirements and we may need to invest significant amounts of cash and equity to attract and retain new employees, and we may never realize returns on these investments.

Competition for well-qualified employees in all aspectspreferences. The success of our business including sales personnel, professional services personnel and software engineers, is intense. Our primary recruiting competition are well-known, high-paying firms. Our continued ability to compete effectively depends on our ability to attract new employees and to retain and motivate existing employees. If we do not succeed in attracting well-qualified employees or retaining and motivating existing employees, our business would be adversely affected.

Our corporate culture has contributed to our success, and if we cannot maintain this culture as we grow, we could lose the innovation, creativity and teamwork fostered by our culture, which could adversely affect our business.

We believe that our culture has been and will continue to be a key contributor to our success. From January 1, 2017 to December 31, 2018, we have increased the size of our workforce by 241 employees domestically and 105 employees internationally, and we expect to continue to hire aggressively as we expand. In addition, we plan to continue to expand our international operations, which may affect our culture as we seek to find, hire and integrate additional international employees while maintaining our corporate culture. If we do not continue to maintain our corporate culture as we grow, we may be unable to continue to foster the innovation, integrity, and collaboration we believe we need to support our growth. Our substantial anticipated headcount growth, international expansion and our transition from a private company to a public company may result in a change to our corporate culture, which could adversely affect our business.


Because our long-term success depends,depend, in part, on our ability to expandadapt and respond effectively to these changes on a timely basis. In addition, as our customers’ technologies and business plans grow more complex, we expect them to face new and increasing challenges. Our customers require that our solution effectively identifies and responds to these challenges without disrupting the sales and marketingperformance of our platform and solutions to customers located outside of the United States, and we perform a significant portion of our development outside of the United States, our business will be susceptible to risks associated with international operations.

At December 31, 2018, we had sales and marketing and product development personnel outside the United States in Australia, Canada, Denmark, France, Germany, Hong Kong, India, Israel, Italy, the Netherlands, Singapore, South Africa, Spain, Sweden, Switzerland, Taiwan, Turkey, the United Arab Emirates and the United Kingdom, and we intend to expand our international sales and marketing operations.

Conducting international operations subjects us to risks that we do not generally face in the United States. These risks include:

encountering existing and new competitors with stronger brand recognition in the new markets;

challenges developing, marketing, selling and implementing our platform and solutions caused by language, cultural and ethical differences and the competitive environment;

heightened risks of unethical, unfair or corrupt business practices, actual or claimed, in certain geographies and of improper or fraudulent sales arrangements that may impact financial results and result in restatements of, and irregularities in, financial statements;

political instability, war, armed conflict or terrorist activities;

currency fluctuations;

the risks of currency hedging activities to limit the impact of exchange rate fluctuations, should we engage in such activities in the future;

difficulties in managing systems integrators and technology providers;

laws imposing heightened restrictions on data usage and increased penalties for failure to comply with applicable laws, particularly in the European Union (“EU”);

risks associated with trade restrictions and foreign import requirements, including the importation, certification and localization of our solutions required in foreign countries, as well as changes in trade, tariffs, restrictions or requirements;

potentially different pricing environments, longer sales cycles and longer accounts receivable payment cycles and collections issues;

management communication and integration problems resulting from cultural differences and geographic dispersion;

increased turnover of international personnel as compared to our domestic operations;

potentially adverse tax consequences, including multiple and possibly overlapping tax structures, the complexities of foreign value added tax systems, restrictions on the repatriation of earnings and changes in tax rates;

greater difficulty in enforcing contracts, accounts receivable collection and longer collection periods;

the uncertainty and limitation of protection for intellectual property rights in some countries;

increased financial accounting and reporting burdens and complexities; and

lack of familiarity with local laws, customs and practices, and laws and business practices favoring local competitors or commercial parties.

The occurrence of any one of these risks could harm our international business and, consequently, our operating results. Additionally, operating in international markets requires significant management attention and financial resources. We cannot be certain that the investment and additional resources required to operate in other countries will produce desired levels of revenue or net income.


In addition, general worldwide economic conditions could experience significant downturns and instability, including ascustomers’ IT systems. As a result, ofwe must continually modify and improve our products and introduce or acquire new products in response to changes in global trade policies, such as how the United Kingdom's vote to exit the EU, commonly referred to as "Brexit," develops in the United Kingdom, trade disputes and increased tariffs between the United States and China, or other political or economic developments. For example, Brexit has created substantial economic and political uncertainty, the impact of which depends on the terms of the United Kingdom’s withdrawal from the EU. This uncertainty may cause some of our customers or potential customers to curtail spending and may ultimately result in new regulatory and cost challenges to our United Kingdom and global operations. These conditions make it extremely difficult for our customers and us to forecast and plan future business activities accurately, and they could cause our customers to reevaluate their decisions to purchase our products, which could delay and lengthen our sales cycles or result in cancellations of planned purchases. Furthermore, during challenging economic times and/or during times of rising interest rates, our customers may tighten their budgets and face issues in gaining timely access to sufficient and/or affordable credit, which could result in an impairment of their ability to make timely payments to us. In turn, we may be required to increase our allowance for doubtful accounts, which would adversely affect our financial results.

Adverse economic conditions may negatively impact our business.

Our business depends on the overall demand for information technology and on the economic health of our current and prospective customers. Any significant weakening of the economy in the United States or Europe and of the global economy, more limited availability of credit, a reduction in business confidence and activity, decreased government spending, economic uncertainty and other difficulties may affect one or more of the sectors or countries in which we sell our solutions. Global economic and political uncertainty may cause some of our customers or potential customers to curtail spending generally orcustomers’ IT and identity and data governance spending specifically and may ultimately result in new regulatory and cost challenges to our international operations. In addition, a strong dollar could reduce demand for our products in countries with relatively weaker currencies. These adverse conditions could result in reductions in sales of our solutions, longer sales cycles, slower adoption of new technologies and increased price competition. Any of these events could have an adverse effect on our business, operating results and financial position.

Forecasts of our market and market growth may prove to be inaccurate, and even if the markets in which we compete achieve the forecasted growth, there can be no assurance that our business will grow at similar rates, or at all.

Growth forecasts included in this Form 10-K relating to our market opportunity and the expected growth in that market are subject to significant uncertainty and are based on assumptions and estimates which may prove to be inaccurate. Even if this market meets our size estimate and experiences the forecasted growth, we may not grow our business at a similar rate, or at all. Our growth is subject to many factors, including our success in implementing our business strategy, which is subject to many risks and uncertainties. Accordingly, the forecasts of market growth included in this Form 10-K should not be taken as indicative of our future growth.

Any failure to offer high-quality customer support may adversely affect our relationships with our customers and our financial results.

We typically bundle customer support with arrangements for our solutions. In deploying and using our platform and solutions, our customers typically require the assistance of our support teams to resolve complex technical and operational issues.infrastructures. We may be unable to modify the nature, scopeanticipate future market needs and delivery of our customer support to compete with changes in product support services provided by our competitors. Increased customer demand for support, without corresponding revenue, could increase costs and adversely affect our operating results. We may alsoopportunities or be unable to respond quickly enoughdevelop enhancements to accommodate short-term increases in customer demand for support. Our sales are highly dependent on our reputation and on positive recommendations from ourplatform or existing customers. Any failure to maintain high-quality customer support,solutions or a market perception that we do not maintain high-quality product support, could adversely affect our reputation, and our ability to sell ournew solutions to existingmeet such needs or opportunities in a timely manner, if at all. Even if we are able to anticipate, develop and new customers.


If we failcommercially introduce enhancements to meet contractual commitments related to response time, service level commitments or quality of professional services, we could be obligated to provide credits for future service, or face contract termination, which could adversely affect our business, operating results and financial condition.

Depending on the products purchased, our customer agreements contain service level agreements, under which we guarantee specified availability of our platform and solutions. If we are unable to meet the stated service level commitments to our customersexisting solutions and new solutions, those enhancements and new solutions may not achieve widespread market acceptance. Our enhancements or suffer extended periods of unavailability of our SaaS platform or solutions, we may be contractually obligated to provide affected customers with service credits or customers could elect to terminate and receive refunds for prepaid amounts. In addition, if the quality of our professional services does not meet contractual requirements, we may be required to re-perform the services at our expense or refund amounts paid for the services. Any failure to meet these contractual commitments could adversely affect our revenue, operating results and financial condition and any failure to meet service level commitments or extended service outages of our SaaSnew solutions could adversely affect our business and reputation as customers may elect notfail to renew and we could lose future sales.

Our business depends, in part, on sales to the public sector, and significant changes in the contracting or fiscal policies of the public sector could have an adverse effect on our business.

We derive a portion of our revenue from sales of our solutions to federal, state, local and foreign governments, and we believe that the success and growth of our business will continue to depend in part on our successful procurement of government contracts. Factors that could impede our ability to maintain or increase the amount of revenue derived from government contracts include:

changes in fiscal or contracting policies;

attain sufficient market acceptance for many reasons.

decreases in available government funding;

changes in government programs or applicable requirements;

the adoption of new laws or regulations or changes to existing laws or regulations; and

potential delays or changes in the government appropriations or other funding authorization processes.

The occurrence of any of the foregoing could cause governments and governmental agencies to delay or refrain from purchasing our solutions or otherwise have an adverse effect on our business, operating results and financial condition.

Any actual or perceived failure by us to comply with our privacy policycommitments or legal or regulatory data protection requirements in one or multiple jurisdictions could result in proceedings, actions or penalties against us.

us, as well as a loss of goodwill.

Our customers’ storage and use of data concerning, among others, their employees, contractors, customers and partners is essential to their use of our platform and solutions. We have implemented various features intended to enable our customers to better secure their information and comply with applicable privacy and security requirements in their collection and use of data, but these features do not ensure their compliance and may not be effective against all potential privacy and data security concerns.

A wide variety of domestic and foreign laws and regulations apply to the collection, use, retention, protection, disclosure, transfer, disposal and other processing of personal data. In particular, we function as a HIPAA “business associate” for certain of our customers and, as such, are subject to strict privacy and data security requirements. We are also subject to the GDPR. These and other applicable data protection and privacy-related laws and regulations are evolving and may result in regulatory and public scrutiny and escalating levels of enforcement and sanctions. See Part I, Item 1. “Business—Government Regulations” for more information. Our failure to comply with contractual obligations or applicable laws and regulations, or to protect any personal or other customer data, could result in enforcement actionactions against us, including regulatory fines or other civil or criminal liability, as well as claims for damages, contractual or otherwise, by customers and other affected individuals, damage to our reputation and loss of goodwill (both in relation to existing customers and prospective customers), any of which could adversely affect our business, operating results, financial performance and prospects.


In jurisdictions outside of the United States, we may face data protection and privacy requirements that are more stringent than those in place in the United States. In the EU, for example, Directive 95/46/EC (the “Directive”) has required EU member states to implement data protection laws to meet the strict privacy requirements of the Directive. Among other requirements, the Directive regulates transfers of personal data that is subject to the Directive (“Personal Data”) to third countries, such as the United States, that have not been found to provide adequate protection to such Personal Data. The safe harbor framework previously relied on to ensure compliance with the Directive is no longer deemed to be a valid method of compliance with requirements set forth in the Directive, and so we face uncertainty as to whether our efforts to comply with our obligations under European privacy laws are sufficient. We and our customers are at risk of enforcement actions taken by certain EU data protection authorities until such point in time that we may be able to ensure that all transfers of Personal Data to us in the United States from the EU are conducted in compliance with all applicable regulatory obligations, the guidance of data protection authorities and evolving best practices. The Directive was replaced with the European General Data Protection Regulation (“GDPR”), which entered into force on May 25, 2018, and which imposes additional obligations, costs and risk upon our business. The GDPR may increase substantially the penalties to which we could be subject in the event of any non-compliance. In addition, we may incur substantial expense in complying with the new obligations imposed by the GDPR and we may be required to make significant changes in our business operations, all of which may adversely affect our revenues and our business overall.

In addition, we are subject to certain contractual obligations and have made privacy commitments, including in privacy policies, and practices regarding theour collection, use, storage, transfer, disclosure, disposal or processing of personal data. EvenAs a company that supports customer privacy and security objectives, even the perception of a failure by us to comply with such contractual obligations and/orour privacy policies and practices or other privacy concerns,commitments, whether or not valid, may harm our reputation, inhibit adoption of our solutions by current and future customers or adversely impact our ability to attract and retain workforce talent.

Additionally, a failure or perceived failure to comply with privacy commitments could lead to regulator or civil claims if our commitments are found to be deceptive or otherwise misrepresentative of our actual policies and practices.

Loss, retention or misuse of certain information and alleged violations of laws and regulations relating to privacy and data security, and any relevant claims, may expose us to potential liability and may require us to expend significant resources on data security and in responding to and defending such allegations and claims. In addition, future laws, regulations, standards and other obligations, and changes in the interpretation of existing laws, regulations, standards and other obligations could impair our customers’ ability to collect, use or disclose data relating to individuals, which could decrease demand for our platform and solutions, increase our costs and impair our ability to maintain and grow our customer base and increase our revenue.

This includes evolutions in definitions of what constitutes “Personal Information” and “Personal Data” subject to privacy laws, especially relating to classification of IP addresses, machine or device identification numbers, location data and other information.Changes in the law may limit or inhibit our ability to offer certain products or features, limit the growth of

17

Table of Contents
features and/or development of new products and services supported by AI or machine learning, or limit our ability to operate or expand our business and develop technology alliance relationships that may involve the sharing of data.
Around the world, there are numerous lawsuits in process against various technology companies that process personal data. If those lawsuits are successful, it could increase the likelihood that our company may be exposed to liability for our own policies and practices concerning the processing of personal data and could hurt our business. Furthermore, the costs of compliance with, and other burdens imposed by laws, regulations and policies concerning privacy and data security that are applicable to the businesses of our customers may limit the use and adoption of our platform or solutions and reduce overall demand for them. Privacy concerns, whether or not valid, may inhibit market adoption of our platform. Additionally, concerns about security or privacy may result in the adoption of new legislation that restricts the implementation of technologies like ours or requires us to make modifications to our platform, which could significantly limit the adoption and deployment of our technologies or result in significant expense to modify our platform.

If we are not able to maintain and enhance our brand or reputation as an industry leader and innovator, our business and operating results may be adversely affected.
We publicly postbelieve that maintaining and enhancing our privacy policiesreputation as a leader and practices concerninginnovator in the market for identity and data governance solutions is critical to our processing, userelationship with our existing customers and disclosure of the personally identifiable information providedour ability to us by our website visitors. Our publicationattract new customers. The successful promotion of our privacy policiesbrand attributes will depend on a number of factors, including our marketing efforts, our ability to continue to develop high-quality features and other statements we publish thatsolutions for our platform and our ability to successfully differentiate our platform and solutions from competitive products and services. Our brand promotion activities may not be successful or yield increased revenue. In addition, independent industry analysts often provide promises and assurances about privacy and security can subject us to potential state and federal action if they are found to be deceptive or misrepresentativereports of our actual policiesplatform and practicessolutions, as well as products and services of our competitors, and perception of our platform and solutions in the marketplace may be significantly influenced by these reports. If these reports are negative, or less positive as compared to those of our competitors’ products and services, our reputation may be adversely affected. If we do not successfully maintain and enhance our brand and reputation, our business and operating results may be adversely affected.
If our platform and solutions do not effectively interoperate with our customers’ existing or future IT infrastructures, installations could be delayed or cancelled, which would harm our business.
Our success depends on the interoperability of our platform and solutions with third-party operating systems, applications, data and devices that we have not developed and do not control. Any changes in such operating systems, applications, data or devices that degrade the functionality of our platform or solutions or give preferential treatment to competitive software could adversely affect the adoption and usage of our platform. We may not be successful in adapting our platform or solutions to operate effectively with these applications, data or devices. If it is difficult for our customers to access and use our platform or solutions, or if our practicesplatform or solutions cannot connect to a broadening range of applications, data and devices, then our customer growth and retention may be harmed, and our business and operating results could be adversely affected.
If our products fail to help our customers achieve and maintain compliance with certain government regulations and industry standards, our business and operating results could be materially and adversely affected.
We believe we generate a portion of our revenues from our products and services because our customers use our products and services as part of their efforts to achieve and maintain compliance with certain government regulations and industry standards, and we expect that will continue for the foreseeable future. Examples of industry standards and government regulations include the Payment Card Industry Data Security Standard; the Federal Information Security Management Act and associated National Institute for Standards and Testing Network Security Standards; the Sarbanes-Oxley Act of 2002; Title 21 of the U.S. Code of Federal Regulations, which governs food and drugs industries; the North American Electric Reliability Corporation Critical Infrastructure Protection Plan; the GDPR; the German Federal Financial Supervisory Authority Minimum Requirements for Risk Management; and the Monetary Authority of Singapore’s Technology Risk Management Notices. These industry standards may change with little or no notice, including changes that could make them more or less onerous for businesses. In addition, governments may also adopt new laws or regulations, or make changes to existing laws or regulations, that could affect whether our customers believe our solution assists them in maintaining compliance with such laws or regulations. If our solutions fail to expedite our customers’ compliance initiatives, our customers may lose confidence in our products and could switch to products offered by our competitors. In addition, if government regulations and industry standards related to IT security are foundchanged in a manner that makes them less onerous, our customers may view compliance as less
18

Table of Contents
critical to their businesses, and our customers may be less willing to purchase our products and services. In either case, our sales and financial results would suffer.
Risks Related to Our Strategy and Competition
A shift in our business from selling perpetual licenses to selling SaaS and term licenses could materially and adversely affect our financial condition, operating results and liquidity, and our business, financial condition, operating results and prospects could be materially and adversely affected if we fail to successfully manage this shift.
We believe enterprises are increasingly embracing the cloud to house their critical security infrastructure. As a result, a growing number of enterprises are changing their approach to identity security and now prefer SaaS in place of purchasing software via a license and independently operating their identity infrastructure. Our current product strategy reflects our belief in this industry shift. In connection with this transition, as we sell more subscription-based arrangements, our license revenue has been and will likely continue to be unfair.

Evolvingnegatively impacted.

In a subscription-based arrangement with a customer, we typically:
recognize revenue (i) ratably over the term of the applicable agreement if the software is delivered as a service, whereas we typically recognize revenue from perpetual licenses upfront upon delivering the applicable license, or (ii) upfront if the software is purchased as a term license, but for an amount less than we would charge for a perpetual license given the finite term of the term license; meaning in each case that for a given customer, we will initially recognize less revenue if our software is delivered via a subscription-based arrangement rather than as a perpetual license; and
invoice the customer for subscription fees annually, and at an amount less than we would charge initially for a perpetual license, meaning that for a given customer, initially our billings and our cash flows will decrease.
As a result, during any period of significant shifts to subscription-based arrangements, our revenue and cash flows, financial condition, operating results and liquidity may be materially and adversely affected. Additionally, if a greater percentage of our customers purchase our solutions through subscription-based arrangements than we expect in any period, our revenue and earnings will likely fall below expectations for that period and our cash flows may be lower than expected. Furthermore, our business, financial condition, operating results and prospects could be materially and adversely affected if we fail to successfully manage this industry shift, which depends upon our ability to, among other things, properly price our subscription-based arrangements, deliver SaaS, retain our customers, and further develop or acquire related technologies and infrastructure. If the industry shift occurs differently than we anticipate, our business, financial condition, operating results and prospects could be materially and adversely affected.
We face intense competition in our market, both from larger, well established companies and from emerging companies, and we may lack sufficient financial and other resources to maintain and improve our competitive position.
The market for identity and data governance solutions is intensely competitive and is characterized by constant change and innovation. We face competition from large, well-known enterprise software vendors that offer identity solutions within their product portfolios, pure play identity vendors (including new market entrants) and vendors with whom we have not traditionally competed but who may either introduce new products or incorporate features into existing products that compete with our solutions.
Many of our competitors are larger, have greater resources and existing customer relationships, and may be able to compete and respond more effectively than we can to new or changing definitionsopportunities, technologies, standards or customer requirements. Our competitors may also seek to extend or supplement their existing offerings to provide identity and data governance solutions that more closely compete with our offerings. Potential customers may also prefer to purchase, or incrementally add solutions, from their existing suppliers rather than a new or additional supplier regardless of what constitutes “Personal Information”product performance or features.
In addition, merger and “Personal Data” withinacquisition transactions in the EU,technology industry continue to occur, particularly transactions involving cloud-based technologies. Accordingly, there is a greater likelihood that we will compete with other large technology companies in the future. Continued industry consolidation may adversely impact customers’ perceptions of the viability of small and medium-sized technology companies and consequently their willingness to purchase from those companies.
19

Table of Contents
New start-up companies that innovate and competitors that are making significant investments in research and development may invent similar or superior products and technologies that compete with our products, and our business could be materially and adversely affected if such technologies or products are widely adopted. These competitive pressures in our market or our failure to compete effectively may result in price reductions, fewer orders, reduced revenue and gross margins, increased net losses, and loss of market share. Any failure to meet and address these factors could adversely affect our business, financial condition and operating results.
If we are unable to maintain successful relationships with our channel partners, our ability to market, sell and distribute our solutions will be limited and our business, financial condition and operating results could be adversely affected.
We derive a significant portion of our revenue from sales influenced or made through our channel partner network and expect these sales to continue to grow for the foreseeable future. Our channel partners provide implementation and other services to our customers in exchange for fees paid by those customers. We may not achieve anticipated revenue growth from our channel partners if we are unable to retain our existing channel partners and expand their sales or add additional motivated channel partners. Our arrangements with our channel partners are generally non-exclusive, meaning they may offer customers the products of several different companies, including products that compete with our platform and solutions. If our channel partners do not effectively market and sell our solutions, choose to use greater efforts to market and sell our competitors’ products or services, fail to meet the needs of our customers, or cease marketing our products or providing services to us, our ability to grow our business and sell our solutions may be adversely affected. If we are unable to maintain our relationships with these channel partners, our business, financial condition and operating results could be adversely affected. We also collaborate with adjacent technology vendors to offer comprehensive solutions to our customers. If we do not effectively collaborate with them, or if they elect to terminate their relationship with us or develop and market solutions that compete with our solutions, our growth may be adversely affected.
We anticipate that our operations will continue to increase in complexity as we grow, which will add additional challenges to the management of our business in the future.
Our business has experienced significant growth and is becoming increasingly complex. We increased the number of our employees from 1,168 at December 31, 2019 to 1,676 at December 31, 2021. We have also experienced growth in the number of customers of our solutions from 1,469 at December 31, 2019 to 2,259 at December 31, 2021. We expect this growth to continue and for our operations to become increasingly complex. To effectively manage this growth, we have made and plan to continue to make substantial investments to improve our operational, financial and management controls as well as our reporting systems and procedures. Our success will depend in part on our ability to manage this complexity effectively without undermining our corporate culture, which we believe has been central to our success. If we are unable to manage this complexity, our business, operations, operating results and financial condition may suffer.
As our customer base continues to grow, we likely will need to expand our professional services and other personnel, and maintain and enhance our existing partner network, to provide a high level of customer service. We also will need to effectively manage our direct and indirect sales processes as the number and type of our sales personnel and partner network continues to grow and become more complex and as we continue to expand into new geographies and vertical markets. This complexity is further driven by the various ways in which we sell our solutions, including on a per identity and per module basis through perpetual and term licenses, SaaS and other subscription services. If we do not effectively manage the increasing complexity of our business and operations, the quality of our solutions and customer service could suffer, and we may not be able to adequately address competitive challenges. These factors could impair our ability, and our channel partners’ ability, to attract new customers, retain existing customers, expand our customers’ use of existing solutions and adoption of more of our solutions and continue to provide high levels of customer service, all of which would adversely affect our reputation, overall business, operations, operating results and financial condition.
We may acquire or invest in companies, which may divert our management’s attention and result in additional dilution to our stockholders. We may be unable to integrate acquired businesses and technologies successfully or achieve the expected benefits of such acquisitions, and acquisitions, particularly of development stage companies, may adversely affect our operating results and liquidity as well as our ability to meet expectations.
Our success will depend, in part, on our ability to expand our solutions and services and grow our business in response to changing technologies, customer demands and competitive pressures. In some circumstances, we may choose to do so through the acquisition of, or investment in, new or complementary businesses and technologies rather than through internal development. As a function of the industry in which we operate, we may acquire development stage companies that are not yet
20

Table of Contents
profitable, and that require continued investment, which could adversely affect our results of operations and liquidity as well as our ability to meet expectations, particularly if they were formulated prior to such acquisitions. Development stage companies generally involve a higher degree of risk and have not been proven, require additional capital to develop, and typically do not generate enough revenue to offset increased expenses associated therewith.
The identification of suitable acquisition or investment candidates can be difficult, time-consuming and costly, and we may not be able to successfully complete identified acquisitions or investments. The risks we face in connection with acquisitions and/or investments include difficulties integrating the new businesses, technologies, or personnel, distractions to management, adverse tax consequences, claims and disputes by stockholders, and the assumption of debt or other liabilities, among other things. The occurrence of any of these or other risks could prevent us from realizing the anticipated benefits of an acquisition and could adversely affect our business, operating results and financial condition.
Because our long-term success depends, in part, on our ability to expand the sales and marketing of our platform and solutions to customers located outside of the United States, and elsewhere, especially relatingwe perform a significant portion of our development outside of the United States, our business will be susceptible to classificationrisks associated with international operations.
At December 31, 2021, we had customers in 65 countries and personnel in 18 countries, and we intend to continue expanding our international sales and marketing operations. Conducting international operations requires significant management attention and financial resources and subjects us to risks that we do not generally face in the United States. These risks include: (i) heightened risks of IP addresses, machineunethical, unfair or device identification numbers, locationcorrupt business practices, actual or claimed, in certain geographies and of improper or fraudulent sales arrangements; (ii) political instability, war, armed conflict or terrorist activities; (iii) public health issues, including outbreaks of contagious diseases or illnesses; (iv) currency fluctuations; (v) laws imposing heightened restrictions on data usage and increased penalties for failure to comply with applicable laws, particularly in the EU; (vi) risks associated with trade restrictions and foreign import requirements; (vii) potentially different pricing environments, longer sales cycles and longer accounts receivable payment cycles and collections issues; (viii) management communication and integration problems resulting from cultural differences and geographic dispersion; (ix) increased turnover of international personnel as compared to our domestic operations; (x) potentially adverse tax consequences, including multiple and possibly overlapping tax structures, the complexities of foreign value added tax systems, restrictions on the repatriation of earnings and changes in tax rates; (xi) changes in global trade policies, such as the United Kingdom’s exit from the EU, trade disputes and increased tariffs between the United States and China, or other information, may limitpolitical, cultural or inhibiteconomic developments; (xii) greater difficulty in enforcing contracts, accounts receivable collection and longer collection periods; (xiii) the uncertainty and limitation of protection for intellectual property rights in some countries; and (xiv) increased financial accounting and reporting burdens and complexities. We have employees and contractors in locations throughout Europe and Asia. If the global effect of Russia’s recent invasion of Ukraine and the ensuing armed conflict escalates or expands, our ability to operateconduct business in these regions could be adversely impacted, potentially resulting in delays to product development, sales and marketing, and other key business functions. Additionally, in light of reports of an increase in Russian cyber-attacks in connection with the current armed conflict, we may face a heightened risk of state-sponsored cyber-attacks in the near term.
Legal, Regulatory and Governance Risks
If we fail to meet contractual commitments related to response time, service level commitments or expandquality of professional services, we could be obligated to provide credits for future service, or face contract termination, which could adversely affect our business, including limiting technology alliance relationships thatoperating results and financial condition.
Depending on the products purchased, our customer agreements contain service level agreements, under which we guarantee specified availability of our platform and solutions. If we are unable to meet the stated service level commitments to our customers or suffer extended periods of unavailability of our SaaS solutions or other subscription services, we may involvebe contractually obligated to provide affected customers with service credits or customers could elect to terminate and receive refunds for prepaid amounts. In addition, if the sharingquality of data.

our professional services does not meet contractual requirements, we may be required to re-perform the services at our expense or refund amounts paid for the services. Any failure to meet these contractual commitments could adversely affect our revenue, operating results and financial condition and any failure to meet service level commitments or extended service outages of our SaaS solutions or other subscription services could adversely affect our business and reputation as customers may elect not to renew and we could lose future sales.

We use third-party licensed software in or with our solutions, and the inability to maintain these licenses or issues with the software we license could result in increased costs or reduced service levels, which would adversely affect our business.

21

Table of Contents

Our solutions include software or other intellectual property licensed from third parties, and we otherwise use software and other intellectual property licensed from third parties in our business. We anticipate that we will continue to rely on such third-party software and intellectual property in the future. This exposes us to risks over which we may have little or no control. The third-party software we currently license may not always be available, and we may not have access to alternative third-party software on commercially reasonable terms. In addition, a third party may assert that we or our customers are in breach of the terms of a license, which could, among other things, give such third party the right to terminate a license or seek damages from us, or both. Our inability to obtain or maintain certain licenses or other rights or to obtain or maintain such licenses or rights on favorable terms, or the need to engage in litigation regarding these matters, could result in delays in releases of new solutions, and could otherwise disrupt our business, until equivalent technology can be identified, licensed or developed, if at all. Also, to the extent that our platform and solutions depend upon the successful operation of third-party software in conjunction with our software, any undetected errors, vulnerabilities, compromises or defects in such third-party software could prevent the deployment or impair the functionality of our platform, delay new feature introductions, result in a failure of our platform and injure our reputation.

Our failure to raise additional capital or generate cash flows necessary to expand our operations and invest in new technologies in the future could reduce our ability to compete successfully and harm our operating results.

We may need to raise additional funds, and we may not be able to obtain additional debt or equity financing on favorable terms, if at all. If we raise additional equity financing, our security holders may experience significant dilution of their ownership interests. If we engage in debt financing, we may be required to accept terms that restrict our ability to incur additional indebtedness, force us to maintain specified liquidity or other ratios or restrict our ability to pay dividends or make acquisitions. If we need additional capital and cannot raise it on acceptable terms, or at all, we may not be able to, among other things:

develop and enhance our products;

continue to expand our product development, sales and marketing organizations;

hire, train and retain employees;

respond to competitive pressures or unanticipated working capital requirements; or

pursue acquisition opportunities.

Our credit agreement contains restrictions that impact our business and could expose us to risks that could adversely affect our liquidity and financial condition.

Our credit agreement contains various covenants that, among other things, limit our and certain of our subsidiaries’ abilities to:

incur additional indebtedness or guarantee indebtedness of others;

create additional liens on our assets;

merge, consolidate or dissolve;

make loans or investments, including acquisitions;

sell assets;

engage in sale and leaseback transactions;

pay dividends and make other distributions on our capital stock, and redeem and repurchase our capital stock; or

enter into transactions with affiliates.

Our credit agreement also contains numerous affirmative covenants and a financial covenant. Any additional debt that we incur in the future could subject us to similar or additional covenants.


Our credit agreement provides for an initial $150 million in commitments for revolving credit loans, with a $15 million letter of credit sublimit, which amount can be increased or decreased under specified circumstances. As of March 11, 2019, we had no outstanding revolving credit loans. Our credit agreement also provides for the ability to incur uncommitted term loan facilities if we meet certain requirements. We have historically relied on the availability of some amount of debt financing. If we experience a decline in cash flow due to any of the factors described in this “Risk Factors” section or otherwise, we could have difficulty paying interest and principal amounts due on our indebtedness and meeting the financial covenant set forth in our credit agreement. If we are unable to generate sufficient cash flow or otherwise to obtain the funds necessary to make required payments under our credit agreement, or if we fail to comply with the various requirements of our indebtedness, we could default under our credit agreement. Any such default that is not cured or waived could result in an acceleration of indebtedness then outstanding under our credit agreement, an increase in the applicable interest rates under our credit agreement, and require our subsidiaries that have guaranteed our borrowings under our credit agreement to pay the obligations in full, and would permit the lenders to exercise remedies with respect to all of the collateral that is securing our borrowings under the credit agreement, including substantially all of our and our subsidiary guarantors’ assets. Thus, any such default could have a material adverse effect on our liquidity and financial condition.

We may acquire or invest in companies, which may divert our management’s attention and result in additional dilution to our stockholders. We may be unable to integrate acquired businesses and technologies successfully or achieve the expected benefits of such acquisitions.

Our success will depend, in part, on our ability to expand our solutions and services and grow our business in response to changing technologies, customer demands and competitive pressures. In some circumstances, we may choose to do so through the acquisition of, or investment in, new or complementary businesses and technologies rather than through internal development. The identification of suitable acquisition or investment candidates can be difficult, time-consuming and costly, and we may not be able to successfully complete identified acquisitions or investments. The risks we face in connection with acquisitions and/or investments include:

an acquisition may negatively affect our operating results because it may require us to incur charges or assume substantial debt or other liabilities, may cause adverse tax consequences or unfavorable accounting treatment, may expose us to claims and disputes by stockholders and third parties, including intellectual property claims and disputes, or may not generate sufficient financial return to offset additional costs and expenses related to the acquisition;

we may encounter difficulties or unforeseen expenditures in integrating the business, technologies, products, personnel or operations of any company that we acquire;

an acquisition or investment may disrupt our ongoing business, divert resources, increase our expenses and distract our management;

an acquisition may result in a delay or reduction of customer purchases for both us and the company acquired due to customer uncertainty about continuity and effectiveness of service from either company;

we may encounter difficulties in, or may be unable to, successfully sell any acquired products or effectively integrate them into or with our existing solutions;

our use of cash to pay for acquisitions or investments would limit other potential uses for our cash;

if we incur debt to fund any acquisitions or investments, such debt may subject us to material restrictions on our ability to conduct our business; and

if we issue a significant amount of equity securities in connection with future acquisitions, existing stockholders may be diluted and earnings per share may decrease.

The occurrence of any of these risks could adversely affect our business, operating results and financial condition.


If we fail to adequately protect our proprietary rights, our competitive position could be impaired, and we may lose valuable assets, generate reduced revenue and incur costly litigation to protect our rights.

We rely on copyrights, and trade secret laws, confidentiality procedures, employment proprietary information and inventions assignment agreements, trademarks and patents to protect our intellectual property rights. However, the steps we take to protect our intellectual property may not be adequate. To protect our trade secrets and proprietary information, we rely in significant part on confidentiality arrangements with our employees, licensees, independent contractors, advisers, channel partners, resellers and customers. These arrangements and other steps we take may not be effective to prevent disclosure of confidential information, including trade secrets, and may not provide an adequate remedy in the event of unauthorized disclosure of confidential information. In addition, if others independently discover trade secrets and proprietary information, we would not be able to assert trade secret rights against such parties. To protect our intellectual property, we
We may be required to spend significant resources to obtain, monitor and enforce suchour intellectual property rights. Litigation brought to enforce our intellectual property could be costly, time-consuming and distracting to management and could be met with defenses, counterclaims and countersuits attacking the validity and enforceability of our intellectual property, which may result in the impairment or loss of portions of our intellectual property. The laws of some foreign countries do not protect our intellectual property to the same extent as the laws of the United States, and effective intellectual property protection and mechanisms may not be available in those jurisdictions. We may need to expend additional resources to defend our intellectual property in these countries, and our inability to do so could impair our business or adversely affect our international expansion. Even if we are able to secure intellectual property, there can be no assurances that such rights will provide us with competitive advantages or distinguish our platform or solutions and services from those of our competitors or that our competitors will not independently develop similar technology.

We may be subject to intellectual property rights claims by third parties or contractual counterparties, which may be costly to defend, could require us to pay significant damages and could limit our ability to use certain technologies.

Companies in the software and technology industries, including some of our current and potential competitors, own large numbers of patents, copyrights, trademarks and trade secrets and frequently enter into litigation based on allegations of infringement, misappropriation or other violations of intellectual property rights. We have in the past and may in the future be subject to notices that claim we have infringed, misappropriated or misused the intellectual property of our competitors or other third parties, includingmany of which have significantly larger and more mature patent holdings than we do or are patent holding companies whose sole business is to assert such claims. To the extent we increase our visibility in the market, we face a higher risk of being the subject of intellectual property claims. Additionally, we do not have a significant patent portfolio, which could prevent us from deterring patent infringement claims through our own patent portfolio, and our competitors and others may now or in the future be subject to claims that we, our employees or our contractors have significantly largerinadvertently or otherwise used or disclosed trade secrets or other proprietary information of our competitors or other parties.
Our agreements with customers and more mature patent portfolios thanother third parties may include indemnification provisions under which we do.

agree to indemnify them or otherwise be liable for losses suffered or incurred as a result of claims of intellectual property infringement or misappropriation, damages caused by us to property or persons, or other liabilities relating to or arising from our platform, solutions, services or other contractual obligations. Some of these indemnity agreements provide for significant or uncapped liability for which we would be responsible, and some indemnity provisions survive termination or expiration of the applicable agreement. Any dispute with a customer with respect to such obligations could have adverse effects on our relationship with that customer and other existing customers and new customers and adversely affect our business and operating results.

Any intellectual property, indemnification or wrongful use or disclosure claims, with or without merit, could be time-consuming and expensive, could require litigation and could divert our management’s attention and other resources. These claims could also subject us to significant liability for damages, potentially including treble damages if we are found to have willfully infringed patents or copyrights. These claims could also result in our having to stop using technology found to be in
22

Table of Contents
violation of a third party’s rights. We might be required to seek a license for the intellectual property, which may not be available on reasonable terms or at all. Even if a license is available, we could be required to pay significant royalties, which would increase our operating expenses. As a result, we may be required to develop alternative non-infringing technology, which could require significant effort and expense. If we cannot license or develop technology for any aspect of our business that may ultimately be determined to infringe on or misappropriate the intellectual property rights of another party, we could be forced to limit or stop sales of licenses to our platform and solutions and may be unable to compete effectively. We could also lose valuable intellectual property rights or key personnel as a result of a wrongful disclosure dispute. Furthermore, we may be subject to indemnification obligations with respect to third-party intellectual property pursuant to our agreements with our channel partners or customers. Any of these results would adversely affect our business, operating results and financial condition.

Indemnity provisions in various agreements potentially expose us to substantial liability for intellectual property infringement and other losses.

Our agreements with customers and other third parties may include indemnification provisions under which we agree to indemnify them or otherwise be liable for losses suffered or incurred as a result of claims of intellectual property infringement or misappropriation, damages caused by us to property or persons, or other liabilities relating to or arising from our platform, solutions, services or other contractual obligations. Some of these indemnity agreements provide for uncapped liability for which we would be responsible, and some indemnity provisions survive termination or expiration of the applicable agreement.


From time to time, customers also require us to indemnify or otherwise be liable to them for breach of confidentiality, violation of applicable law or failure to implement adequate security measures with respect to their data stored, transmitted or accessed using our platform. Although we normally seek contractual limitations to our liability with respect to the foregoing obligations, the existence of such a dispute may have adverse effects on our customer relationship and reputation and even if we contractually limit our liability with respect to such obligations, we may still incur substantial liability related to them. Any assertions by a third party, whether or not successful, with respect to any of these indemnification obligations could subject us to costly and time-consuming litigation, expensive remediation and licenses, divert management attention and financial resources, harm our relationship with that customer and other current and prospective customers, reduce demand for our platform and solutions, and harm our brand, business, operating results and financial condition. Any dispute with a customer with respect to such obligations could have adverse effects on our relationship with that customer and other existing customers and new customers and adversely affect our business and operating results.

We may be subject to damages resulting from claims that our employees or contractors have wrongfully used or disclosed alleged trade secrets of their former employers or other parties.

We could in the future be subject to claims that we, our employees or our contractors have inadvertently or otherwise used or disclosed trade secrets or other proprietary information of our competitors or other parties. Litigation may be necessary to defend against these claims. If we fail in defending against such claims, a court could order us to pay substantial damages and prohibit us from using technologies or features that are essential to our solutions, if such technologies or features are found to incorporate or be derived from the trade secrets or other proprietary information of these parties. In addition, we may lose valuable intellectual property rights or personnel. A loss of key personnel or their work product could hamper or prevent our ability to develop, market and support potential solutions or enhancements, which could severely harm our business. Even if we are successful in defending against these claims, such litigation could result in substantial costs and be a distraction to management.

Our use of “open source” software could negatively affect our ability to sell our solutions and subject us to possible litigation.

Some aspects of our platform and solutions are built using open source software, and we intend to continue to use open source software in the future. From time to time, we contribute software source code to open source projects under open source licenses or release internal software projects under open source software licenses and anticipate doing so in the future. The terms of certain open source licenses to which we are subject have not been interpreted by U.S. or foreign courts, and there is a risk that open source software licenses could be construed in a manner that imposes unanticipated conditions or restrictions on our ability to monetize our products. Additionally, we may from time to time face claims from third parties claiming ownership of, or demanding release of, the open source software or derivative works that we developed using such software, which could include our proprietary source code, or otherwise seeking to enforce the terms of the applicable open source software license. These claims could result in litigation and could require us to make our software source code freely available, purchase a costly license or cease offering the implicated services unless and until we can re-engineer them to avoid infringement or violation. This re-engineering process could require significant additional research and development resources, and we may not be able to complete it successfully. In addition to risks related to license requirements, use of certain open source software can lead to greater risks than use of third-party commercial software, as open source licensors generally do not provide warranties or controls on the origin of software and, thus, may contain security vulnerabilities or broken code. Additionally, because any software source code we contribute to open source projects is publicly available, our ability to protect our intellectual property rights with respect to such software source code may be limited or lost entirely, and we may be unable to prevent our competitors or others from using such contributed software source code. Any of these risks could be difficult to eliminate or manage, and if not addressed, could have a negative effect on our business, operating results and financial condition.

We may be required to defer or adjust recognition of some of our license revenue, which may harm our operating results in any given period.

We may be required to defer or adjust recognition of license revenue for a significant period of time after entering into an agreement due to a variety of factors, including, among other things, whether:

the transaction involves products or features that are under development;

the transaction involves extended payment terms; or

the transaction involves acceptance criteria.


Although we strive to enter into agreements that meet the criteria under GAAP for current revenue recognition on delivered performance obligations, our agreements are often subject to negotiation and revision based on the demands of our customers. The final terms of our agreements sometimes result in deferred revenue recognition well after the time of delivery, which may adversely affect our financial results in any given period.

Furthermore, the presentation of our financial results requires us to make estimates and assumptions that may affect revenue recognition, including determination of stand-alone selling price. In some instances, we could reasonably use different estimates and assumptions, and changes in estimates are likely to occur from period to period. Accordingly, actual results could differ significantly from our estimates.

If our estimates or judgments relating to our critical accounting policies prove to be incorrect, our operating results could be adversely affected.

The preparation of financial statements in conformity with GAAP requires management to make estimates and assumptions that affect the amounts reported in our consolidated financial statements and accompanying notes. We base our estimates on historical experience and on various other assumptions that we believe to be reasonable under the circumstances, as provided in Item 7. Management’s Discussion and Analysis of Financial Condition and Results of Operations. The results of these estimates form the basis for making judgments about the carrying values of assets, liabilities and equity, and the amount of revenue and expenses that are not readily apparent from other sources. Significant assumptions and estimates used in preparing our consolidated financial statements include those related to revenue recognition, capitalized internal-use software costs, income taxes, other non-income taxes, business combinations and valuation of goodwill and purchased intangible assets and stock-based compensation. Our operating results may be adversely affected if our assumptions change or if actual circumstances differ from those in our assumptions, which could cause our operating results to fall below the expectations of securities analysts and investors, resulting in a decline in the trading price of our common stock.

Changes in existing financial accounting standards or practices, or taxation rules or practices, may harm our operating results.

Changes in existing accounting or taxation rules or practices, new accounting pronouncements or taxation rules, or varying interpretations of current accounting pronouncements or taxation practice could harm our operating results or the manner in which we conduct our business. Further, such changes could potentially affect our reporting of transactions completed before such changes are effective.

GAAP is subject to interpretation by the Financial Accounting Standards Board (“FASB”), the SEC and various bodies formed to promulgate and interpret appropriate accounting principles. A change in these principles or interpretations could have a significant effect on our reported financial results and could affect the reporting of transactions completed before the announcement of a change.

Our business may be subject to additional obligations to collect and remit sales tax, value-added and other taxes, and we may be subject to tax liability for past sales. Any successful action by state, foreign or other authorities to collect additional or past sales tax could adversely affect our business.

States and some local taxing jurisdictions have differing rules and regulations governing sales and use taxes, and these rules and regulations are subject to varying interpretations that may change over time. In particular, the applicability of sales taxes to our platform in various jurisdictions is unclear. It is possible that we could face sales tax audits and that our liability for these taxes could exceed our estimates as state tax authorities could still assert that we are obligated to collect additional amounts as taxes from our customers and remit those taxes to those authorities. We could also be subject to audits in states and international jurisdictions for which we have not accrued tax liabilities. A successful assertion that we should be collecting additional sales or other taxes on our services in jurisdictions where we have not historically done so and do not accrue for sales taxes could result in substantial tax liabilities for past sales, discourage customers from purchasing our products or otherwise adversely affect our business, operating results and financial condition.

We file sales tax returns in certain states within the United States as required by law and certain customer contracts for a portion of the products that we provide. We do not collect sales or other similar taxes in other states and many of such states do not apply sales or similar taxes to the vast majority of the products that we provide. However, one or more states or foreign authorities could seek to impose additional sales, use or other tax collection and record-keeping obligations on us or may determine that such taxes should have, but have not been, paid by us. Liability for past taxes may also include substantial interest and penalty charges. Any successful action by state, foreign or other authorities to compel us to collect and remit sales tax, use tax or other taxes, either retroactively, prospectively or both, could adversely affect our business, operating results and financial condition.


If our products fail to help our customers achieve and maintain compliance with certain government regulations and industry standards, our business and operating results could be materially and adversely affected.

We believe we generate a portion of our revenues from our products and services because our customers use our products and services as part of their efforts to achieve and maintain compliance with certain government regulations and industry standards, and we expect that will continue for the foreseeable future. Examples of industry standards and government regulations include the Payment Card Industry Data Security Standard (“PCI-DSS”); the Federal Information Security Management Act (“FISMA”) and associated National Institute for Standards and Testing (“NIST”) Network Security Standards; the Sarbanes-Oxley Act; Title 21 of the U.S. Code of Federal Regulations, which governs food and drugs industries; the North American Electric Reliability Corporation Critical Infrastructure Protection Plan (“NERC-CIP”); the GDPR; the German Federal Financial Supervisory Authority (“BaFin”) Minimum Requirements for Risk Management; and the Monetary Authority of Singapore’s Technology Risk Management Notices. These industry standards may change with little or no notice, including changes that could make them more or less onerous for businesses. In addition, governments may also adopt new laws or regulations, or make changes to existing laws or regulations, that could affect whether our customers believe our solution assists them in maintaining compliance with such laws or regulations. If our solutions fail to expedite our customers’ compliance initiatives, our customers may lose confidence in our products and could switch to products offered by our competitors. In addition, if government regulations and industry standards related to IT security are changed in a manner that makes them less onerous, our customers may view compliance as less critical to their businesses, and our customers may be less willing to purchase our products and services. In either case, our sales and financial results would suffer.

Failure to comply with anti-bribery, anti-corruption, and anti-money laundering laws could subject us to penalties and other adverse consequences.

We are subject to the Foreign Corrupt Practices Act (“FCPA”), the U.K. Bribery Act and other anti-corruption, anti-bribery and anti-money laundering laws in various jurisdictions both domestic and abroad. The FCPA prohibits any U.S. individual or business from paying, offering, authorizing payment or offering of anything of value, directly or indirectly, to any foreign official, political party or candidate for the purpose of influencing any act or decision of the foreign entity in order to assist the individual or business in obtaining or retaining business. The U.K. Bribery Act is similar but even broader in scope in that it prohibits bribery of private (non-government) persons as well. The FCPA also obligates companies whose securities are listed in the United States to comply with certain accounting provisions requiring the company to maintain books and records that accurately and fairly reflect all transactions of the corporation, including international subsidiaries, and to devise and maintain an adequate system of internal accounting controls for international operations. Our sales model presents some risk under these laws. We leverage third parties, including channel partners, to sell our solutions and conduct our business abroad. We and our third-party intermediaries may have direct or indirect interactions with officials and employees of government agencies, state-owned or affiliated entities and non-governmental commercial entities, and may be held liable for the corrupt or other illegal activities of these third-party intermediaries, our employees, representatives, contractors, channel partners and agents, even if we do not explicitly authorize such activities. While we have policies and procedure to address compliance with these laws, we cannot assure you that all of our employees and agents will not take actions in violation of our policies and applicable law, for which we may be ultimately held responsible. Noncompliance with these laws could subject us to investigations, sanctions, settlements, prosecution, other enforcement actions, disgorgement of profits, significant fines, damages, other civil and criminal penalties or injunctions, adverse media coverage and other consequences. Any investigations, actions or sanctions could adversely affect our business, operating results and financial condition.

We are subject to governmental export controls and economic sanctions laws that could impair our ability to compete in international markets and subject us to liability if we are not in full compliance with applicable laws.

Our business activities are subject to various restrictions under U.S. export controls and trade and economic sanctions laws, including the U.S. Commerce Department’s Export Administration Regulations and economic and trade sanctions regulations maintained by the U.S. Treasury Department’s Office of Foreign Assets Control. The U.S. export control laws and U.S. economic sanctions laws include prohibitions on the sale or supply of certain products and services to U.S. embargoed or sanctioned countries, governments, persons and entities and also require authorization for the export of encryption items. We are also subject to Israeli export controls on encryption technology for SecurityIQ (now IndentityIQ File Access Manager). If the applicable U.S. or Israeli requirements regarding export of encryption technology were to change or if we change the encryption means in our products, we may need to satisfy additional requirements in the United States or Israel. There can be no assurance that we will be able to satisfy any additional requirements under these circumstances in either the United States or Israel.


In addition, various countries regulate the import of certain encryption technology, including through import permitting and licensing requirements, and have enacted laws that could limit our ability to distribute our services or could limit our customers’ ability to implement our services in those countries. Although we take precautions to prevent our products from being provided in violation of such laws, our products may have been in the past, and could in the future be, provided inadvertently in violation of such laws, despite the precautions we take. If we fail to comply with these laws and regulations, we and certain of our employees could be subject to civil or criminal penalties, including the possible loss of export privileges and monetary penalties. Obtaining the necessary authorizations, including any required license, for a particular transaction may be time-consuming, is not guaranteed, and may result in the delay or loss of sales opportunities. Although we take precautions to prevent transactions with U.S. sanction targets, we could inadvertently provide our products to persons prohibited by U.S. sanctions. This could result in negative consequences to us, including government investigations, penalties and harm to our reputation.

Our corporate structure and intercompany arrangements are subject to the tax laws of various jurisdictions, and we could be obligated to pay additional taxes, which would harm our operating results.

Based on our current corporate structure, we may be subject to taxation in several jurisdictions around the world with increasingly complex tax laws, the application of which can be uncertain. The amount of taxes we pay in these jurisdictions could increase substantially as a result of changes in the applicable tax principles, including increased tax rates, new tax laws or revised interpretations of existing tax laws and precedents. In addition, the authorities in these jurisdictions could challenge our methodologies for valuing developed technology or intercompany arrangements, including our transfer pricing. The relevant taxing authorities may determine that the manner in which we operate our business does not achieve the intended tax consequences. If such a disagreement were to occur, and our position were not sustained, we could be required to pay additional taxes, interest and penalties. Such authorities could claim that various withholding requirements apply to us or our subsidiaries or assert that benefits of tax treaties are not available to us or our subsidiaries. Any increase in the amount of taxes we pay or that are imposed on us could increase our worldwide effective tax rate and adversely affect our business and operating results.

Our ability to use net operating losses and other tax attributes to offset future taxable income may be subject to certain limitations.

In general, under Sections 382 and 383 of the Internal Revenue Code of 1986, as amended (the “Internal Revenue Code”), a corporation that undergoes an “ownership change” is subject to an annual limitation on its ability to utilize its pre-change net operating losses (“NOLs”), tax credits or other tax attributes, to offset future taxable income or taxes. For these purposes, an ownership change generally occurs where the aggregate stock ownership of one or more stockholders or groups of stockholders who own at least 5% of a corporation’s stock increases its ownership by more than 50 percentage points over its lowest ownership percentage within a specified testing period. We recently performed a Section 382 study to determine if any of our existing NOLs, tax credits or other tax attributes would be subject to such limitation. Although we have determined, based on that study, that we underwent an “ownership change” during 2018, we believe the annual limitation will not result in the expiration of any NOLs, tax credits or other tax attributes prior to utilization. However, future changes in our stock ownership, many of which are outside of our control, could result in another “ownership change” and subsequently could substantially impair our ability to utilize any NOLs, tax credits or other tax attributes.

We function as a HIPAA “business associate” for certain of our customers and, as such, are subject to strict privacy and data security requirements. If we fail to comply with any of these requirements, we could be subject to significant liability, all of which can adversely affect our business as well as our ability to attract and retain new customers.

The Health Insurance Portability Act of 1996, as amended by the Health Information Technology for Economic and Clinical Health Act (“HITECH”), and their respective implementing regulations (“HIPAA”), imposes specified requirements relating to the privacy, security and transmission of individually identifiable health information. Among other things, HITECH makes HIPAA’s security standards directly applicable to “business associates.” We function as a business associate for certain of our customers that are HIPAA covered entities and service providers and, in that context, we are regulated as a business associate for the purposes of HIPAA. If we are unable to comply with our obligations as a HIPAA business associate, we could face substantial civil and even criminal liability. Modifying the already stringent penalty structure that was present under HIPAA prior to HITECH, HITECH created four new tiers of civil monetary penalties and gave state attorneys general new authority to file civil actions for damages or injunctions in federal courts to enforce the federal HIPAA laws and seek attorneys’ fees and costs associated with pursuing federal civil actions. In addition, many state laws govern the privacy and security of health information in certain circumstances, many of which differ from HIPAA and each other in significant ways and may not have the same effect.


The HIPAA covered entities and service providers to which we provide services require us to enter into HIPAA-compliant business associate agreements with them. These agreements impose stringent data security obligations on us. If we are unable to meet the requirements of any of these business associate agreements, we could face contractual liability under the applicable business associate agreement as well as possible civil and criminal liability under HIPAA, all of which can have an adverse impact on our business and generate negative publicity, which, in turn, can have an adverse impact on our ability to attract and retain new customers.

Risks Related to Ownership of Our Common Stock

The requirements of being a public company, including compliance with the reporting requirements of the Exchange Act, and the requirements of the Sarbanes-Oxley Act and the NYSE, may strain our resources, increase our costs and distract management, and we may be unable to comply with these requirements in a timely or cost-effective manner.

As a public company, we are subject to laws, regulations and requirements with which we were not required to comply as a private company, including compliance with reporting requirements of the Exchange Act and the requirements of the Sarbanes-Oxley Act and the NYSE. As a newly public company, complying with these statutes, regulations and requirements occupies a significant amount of time of our board of directors and management and has significantly increased our costs and expenses as compared to when we were a private company. For example, as a newly public company, we have had to institute a more comprehensive compliance function, establish new internal policies, such as those relating to insider trading, and involve and retain to a greater degree outside counsel and accountants.  

Additionally, as a public company, we must comply with Section 404 of the Sarbanes-Oxley Act, including having our independent registered public accounting firm attest to the effectiveness of our internal controls. Our independent registered public accounting firm may issue a report attesting to the effectiveness of our internal controls that is adverse in the event it is not satisfied with the level at which our controls are documented, designed, operated or reviewed.  Compliance with these requirements may strain our resources, increase our costs and distract management, and we may be unable to comply with these requirements in a timely or cost-effective manner.

Furthermore, being a public company subject to these rules and regulations has made it more expensive for us to obtain director and officer liability insurance, and we may be required to accept reduced policy limits and coverage or incur substantially higher costs to obtain the same or similar coverage. As a result, it may be more difficult for us to attract and retain qualified individuals to serve on our board of directors or as executive officers as compared to when we were a private company.  

The trading price of our common stock could be volatile, which could cause the value of your investment to decline.

Our initial public offering occurred in November 2017.  Therefore, there has only been a public market for our common stock for a short period of time.  Although our common stock is listed on the NYSE, an active trading market for our common stock may not develop or, if developed, be sustained.  Technology stocks have historically experienced high levels of volatility. Since shares of our common stock were sold in our initial public offering in November 2017 at a price of $12.00 per share, our stock price has fluctuated significantly. The trading price of our common stock may fluctuate substantially in response to numerous factors, many of which are beyond our control, including the factors listed below and other factors described in this “Risk Factors” section:

announcements of new products or technologies, commercial relationships, acquisitions or other events by us or our competitors;

changes in how customers perceive the benefits of our platform;

shifts in the mix of revenue attributable to perpetual licenses and to SaaS subscriptions from quarter to quarter;

departures of key personnel;

price and volume fluctuations in the overall stock market from time to time;

fluctuations in the trading volume of our shares or the size of our public float;


sales of large blocks of our common stock;

actual or anticipated changes or fluctuations in our operating results;

whether our operating results meet the expectations of securities analysts or investors;

changes in actual or future expectations of investors or securities analysts;

litigation involving us, our industry or both;

regulatory developments in the United States, foreign countries or both;

general economic conditions and trends;

major catastrophic events in our domestic and foreign markets;

cyber-attacks or incidents; and

“flash crashes,” “freeze flashes” or other glitches that disrupt trading on the securities exchange on which we are listed.

In addition, if the market for technology stocks or the stock market in general experiences a loss of investor confidence, the trading price of our common stock could decline for reasons unrelated to our business, operating results or financial condition. The trading price of our common stock might also decline in reaction to events that affect other companies in our industry even if these events do not directly affect us.

In the past, following periods of volatility in the trading price of a company’s securities, securities class action litigation has often been brought against that company. If our stock price is volatile, we may become the target of securities litigation. Securities litigation could result in substantial costs and divert our management’s attention and resources from our business. This could have an adverse effect on our business, operating results and financial condition.

An active public trading market may not continue to develop or be sustained.

Prior to the completion of our initial public offering in November 2017, no public market for our common stock existed. An active public trading market for our common stock may not continue to develop or be sustained. The lack of an active market may impair your ability to sell your shares of our common stock at the time you wish to sell them or at a price that you consider reasonable. The lack of an active market may also reduce the fair value of your shares. An inactive market may also impair our ability to raise capital to continue to fund operations by selling shares and may impair our ability to acquire other companies or technologies by using our shares as consideration.

If securities analysts or industry analysts were to downgrade our stock, publish negative research or reports or fail to publish reports about our business, our competitive position could suffer, and our stock price and trading volume could decline.

The trading market for our common stock, to some extent, depends on the research and reports that securities or industry analysts publish about us or our business. We do not have any control over these analysts. If one or more of the analysts who cover us should downgrade our stock or publish negative research or reports, cease coverage of our company or fail to regularly publish reports about our business, our competitive position could suffer, and our stock price and trading volume could decline.

Our issuance of additional capital stock in connection with financings, acquisitions, investments, our stock incentive plans or otherwise will dilute all other stockholders.

We may issue additional capital stock in the future that will result in dilution to all other stockholders. We may also raise capital through equity financings in the future. As part of our business strategy, we may acquire or make investments in complementary companies, products or technologies and issue equity securities to pay for any such acquisition or investment. Any such issuances of additional capital stock may cause stockholders to experience significant dilution of their ownership interests and the per share value of our common stock to decline.


Our charter and bylaws contain anti-takeover provisions that could delay or discourage takeover attempts that stockholders may consider favorable.

Our charter and bylaws contain provisions that could delay or prevent a change in control of our company. These provisions could also make it difficult for stockholders to elect directors who are not nominated by the current members of our board of directors or take other corporate actions, including effecting changes in our management. These provisions include:

(i) a classified board of directors with three-year staggered terms; (ii) removal of directors only for cause; (iii) the ability of our board of directors to issue shares of preferred stock and to determine the price and other terms of those shares, including preferences and voting rights, without stockholder approval; (iv) allowing only our directors to fill vacancies on our board of directors; (v) a prohibition on stockholder action by written consent; (vi) the requirement that a special meeting of stockholders may be called only by or at the direction of our board of directors; (vii) the requirement for the affirmative vote of holders of at least 66 2/3% of the voting power of all of the then outstanding shares of the voting stock, voting together as a single class, to amend the provisions of our charter relating to the management of our business (including our classified board structure) or certain provisions of our bylaws; (viii) the ability of our board of directors to amend the bylaws; (ix) advance notice procedures with which stockholders must comply to nominate candidates to our board of directors or to propose matters to be acted upon at a stockholders’ meeting; and (x) a prohibition of cumulative voting in the election of our board of directors.

a classified board of directors with three-year staggered terms, which could delay the ability of stockholders to change the membership of a majority of our board of directors;

removal of directors only for cause;

the ability of our board of directors to issue shares of preferred stock and to determine the price and other terms of those shares, including preferences and voting rights, without stockholder approval, which could be used to significantly dilute the ownership of a hostile acquirer;

allowing only our board of directors to fill vacancies on, which prevents stockholders from being able to fill vacancies on our board of directors;

a prohibition on stockholder action by written consent, which forces stockholder action to be taken at an annual or special meeting of our stockholders;

the requirement that a special meeting of stockholders may be called only by or at the direction of our board of directors, which could delay the ability of our stockholders to force consideration of a proposal or to take action, including the removal of directors;

the requirement for the affirmative vote of holders of at least 66 2/3% of the voting power of all of the then outstanding shares of the voting stock, voting together as a single class, to amend the provisions of our charter relating to the management of our business (including our classified board structure) or certain provisions of our bylaws, which may inhibit the ability of an acquirer to effect such amendments to facilitate an unsolicited takeover attempt;

the ability of our board of directors to amend the bylaws, which may allow our board of directors to take additional actions to prevent an unsolicited takeover and inhibit the ability of an acquirer to amend the bylaws to facilitate an unsolicited takeover attempt;

advance notice procedures with which stockholders must comply to nominate candidates to our board of directors or to propose matters to be acted upon at a stockholders’ meeting, which may discourage or deter a potential acquirer from conducting a solicitation of proxies to elect the acquirer’s own slate of directors or otherwise attempting to obtain control of us; and

a prohibition of cumulative voting in the election of our board of directors, which would otherwise allow less than a majority of stockholders to elect director candidates

Our charter also contains a provision that provides us with protections similar to Section 203 of the Delaware General Corporation Law (“DGCL”(the “DGCL”), and prevents us from engaging in a business combination, such as a merger, with an interested stockholder (i.e., a person or group who acquires at least 15% of our voting stock) for a period of three years from the date such person became an interested stockholder, unless (with certain exceptions) the business combination or the transaction in which the person became an interested stockholder is approved in a prescribed manner.

We may issue preferred stock whose terms could adversely affect the voting power or value

23

Table of our common stock.

Our charter authorizes us to issue, without the approval of our stockholders, one or more classes or series of preferred stock having such designations, preferences, limitations and relative rights, including preferences over our common stock respecting dividends and distributions, as our board of directors may determine. The terms of one or more classes or series of preferred stock could adversely impact the voting power or value of our common stock. For example, we might grant holders of preferred stock the right to elect some number of our directors in all events or on the happening of specified events or the right to veto specified transactions. Similarly, the repurchase or redemption rights or liquidation preferences we might assign to holders of preferred stock could affect the residual value of our common stock.

Contents

Our charter designates the Court of Chancery of the State of Delaware as the sole and exclusive forum for certain types of actions and proceedings that may be initiated by our stockholders, which could limit our stockholders’their ability to obtain a favorable judicial forum for disputes with us or our directors, officers, employees or agents.

Our charter provides that, unless we consent in writing to the selection of an alternative forum, the Court of Chancery of the State of Delaware will, to the fullest extent permitted by applicable law, be the sole and exclusive forum for (i) any derivative action or proceeding brought on our behalf, (ii) any action asserting a claim of breach of a fiduciary duty owed by any of our directors, officers, employees or agents to us or our stockholders, (iii) any action asserting a claim arising pursuant to any provision of the DGCL, our charter or bylaws, or (iv) any action asserting a claim against us that is governed by the internal affairs doctrine, in each such case subject to such Court of Chancery of the State of Delaware having personal jurisdiction over the indispensable parties named as defendants therein. Any person or entity purchasing or otherwise acquiring any interest in shares of our capital stock will be deemed to have notice of, and consented to, the provisions of our charter described in the preceding sentence. This choice of forum provision may limit a stockholder’s ability to bring a claim in a judicial forum that it finds favorable for disputes with us or our directors, officers, employees or agents, which may discourage such lawsuits against us and such persons. Alternatively, if
The enforceability of similar exclusive forum provisions in other companies’ charters has been challenged in legal proceedings, and it is possible that, in connection with one or more actions or proceedings described above, a court could rule that this provision in our charter is inapplicable or unenforceable. For example, the choice of forum provisions summarized above are not intended to, and would not, apply to suits brought to enforce any liability or duty created by the Exchange Act, or other claim for which the federal courts have exclusive jurisdiction. Additionally, there is uncertainty as to whether our choice of forum provisions would be enforceable with respect to suits brought to enforce any liability or duty created by the Securities Act of 1933, as amended (the “Securities Act”), or other claims for which the federal courts have concurrent jurisdiction, and in any event stockholders will not be deemed to have waived the Company’s compliance with federal securities laws and rules and regulations thereunder. If a court were to find these provisions of our charter inapplicable to, or unenforceable in respect of, one or more of the specified types of actions or proceedings, we may incur additional costs associated with resolving such matters in other jurisdictions, which could adversely affect our business, financial condition or operating results.

General Risk Factors
Our success depends on the experience and expertise of our senior management team and key employees. If we are unable to hire, retain, train and motivate our personnel, our business, operating results and prospects may be harmed.
Our success has depended, and continues to depend, on the efforts and talents of our senior management team and key employees, including our engineers, product managers, sales and marketing personnel and professional services personnel. Our future success will also depend upon our continued ability to identify, hire and retain additional skilled and highly-qualified personnel, which will require significant time, expense and attention. Competition for such highly-skilled personnel is intense, and we may need to invest significant amounts of cash and equity to attract and retain new employees. If we do not succeed in attracting well-qualified employees or retaining and motivating existing employees, or if we lose one or more members of our senior management team, our business, operating results and prospects could be adversely affected.
Our business depends, in part, on sales to the public sector, and significant changes in the contracting or fiscal policies of the public sector could have an adverse effect on our business.
We derive a portion of our revenue from sales of our solutions to federal, state, local and foreign governments, and we believe that the success and growth of our business will continue to depend in part on our successful procurement of government contracts. Factors that could impede our ability to maintain or increase the amount of revenue derived from government contracts include: (i) changes in fiscal or contracting policies; (ii) decreases in available government funding; (iii) changes in government programs or applicable requirements; (iv) the adoption of new laws or regulations or changes to existing laws or regulations; and (v) potential delays or changes in the government appropriations or other funding authorization processes. The occurrence of any of the foregoing could cause governments and governmental agencies to delay or refrain from purchasing our solutions or otherwise have an adverse effect on our business, operating results and financial condition.
If our estimates or judgments relating to our critical accounting policies prove to be incorrect, our operating results could be adversely affected.
The preparation of financial statements in conformity with accounting principles generally accepted in the United States of America requires management to make estimates and assumptions that affect the amounts reported in our consolidated
24

Table of Contents
financial statements and accompanying notes. We base our estimates on historical experience and on various other assumptions that we believe to be reasonable under the circumstances, as provided in Part II, Item 7. “Management’s Discussion and Analysis of Financial Condition and Results of OperationsCritical Accounting Estimates.” The results of these estimates form the basis for making judgments about the carrying values of assets, liabilities and equity, and the amount of revenue and expenses that are not readily apparent from other sources. Significant assumptions and estimates used in preparing our consolidated financial statements include those related to revenue recognition, including the determination of stand-alone selling price, the expected period of benefit for our deferred contract acquisition costs, income taxes, the carrying value of accounts receivable, and the valuation, estimated useful lives and impairment of intangible assets and goodwill arising from business combinations. Our operating results may be adversely affected if our assumptions change or if actual circumstances differ from those in our assumptions, which could cause our operating results to fall below the expectations of securities analysts and investors, resulting in a decline in the trading price of our common stock.
Our failure to raise additional capital or generate cash flows necessary to expand our operations and invest in new technologies in the future could reduce our ability to compete successfully and harm our operating results.
We may need to raise additional funds, and we may not be able to obtain additional debt or equity financing on favorable terms, if at all. If we raise additional equity financing, our security holders may experience significant dilution of their ownership interests. If we engage in additional debt financing, we may be required to accept terms that restrict our ability to incur additional indebtedness, force us to maintain specified liquidity or other ratios or restrict our ability to pay dividends or make acquisitions. If we need additional capital and cannot raise it on acceptable terms, or at all, we may not be able to, among other things: (i) develop and enhance our products; (ii) continue to expand our product development, sales and marketing organizations; (iii) hire, train and retain employees; (iv) respond to competitive pressures or unanticipated working capital requirements; or (v) pursue acquisition opportunities.
Servicing our debt may require a significant amount of cash, and we may not have sufficient cash flow from our business to do so.
We have historically relied on the availability of some amount of debt financing. Our ability to make scheduled payments of the principal of, to pay interest on or to refinance our indebtedness, including the $389.8 million aggregate principal amount of 0.125% convertible senior notes due 2024 (the “Notes”) and any future borrowings under our credit facility, depends on our future performance, which is subject to economic, financial, competitive and other factors beyond our control, including the factors described in this “Risk Factors” section. Our business may not continue to generate cash flow from operations in the future sufficient to service our debt and make necessary capital expenditures. If we are unable to generate such cash flow, we may be required to adopt one or more alternatives, such as selling assets, restructuring debt or obtaining additional equity capital on terms that may be onerous or highly dilutive. Our ability to refinance our indebtedness will depend on the capital markets and our financial condition at such time. We may not be able to engage in any of these activities or engage in these activities on desirable terms. In addition, our credit facility and any of our future debt agreements may contain restrictive covenants that prohibit us from adopting any of these alternatives.
The terms, conditions and restrictions contained in our credit agreement and our convertible notes and related capped call transactions (the Capped Call Transactions) could expose us to risks that could adversely affect our liquidity and financial condition or otherwise adversely affect our operating results.
Our credit agreement contains various covenants that, among other things, limit our and certain of our subsidiaries’ abilities to: (i) incur additional indebtedness or guarantee indebtedness of others; (ii) create additional liens on our assets; (iii) merge, consolidate or dissolve; (iv) make loans or investments, including acquisitions; (v) sell assets; (vi) engage in sale and leaseback transactions; (vii) pay dividends and make other distributions on our capital stock, and redeem and repurchase our capital stock; or (viii) enter into transactions with affiliates. Our credit agreement also contains numerous affirmative covenants and a financial covenant. Our failure to comply with these covenants could result in an event of default, which, if not cured or waived, could result in the acceleration of our debt. Any additional debt that we incur in the future could subject us to similar or additional covenants.
Holders of the Notes have the right to require us to repurchase their Notes upon the occurrence of a fundamental change (as defined in the indenture governing the Notes) at a repurchase price equal to 100% of the principal amount of the Notes to be repurchased, plus accrued and unpaid interest, if any. In such event, we may not have enough available cash or be able to obtain financing at the time to make repurchases of the Notes surrendered therefor. In addition, our ability to repurchase the Notes may be limited by our existing credit agreement or agreements governing our future indebtedness. Our failure to repurchase the Notes at a time when the repurchase is required by the indenture governing the Notes would constitute a default
25

Table of Contents
under such indenture. A default under the indenture or the fundamental change itself could also lead to a default under agreements governing our existing credit facility or future indebtedness.
The conditional conversion feature of the Notes has been triggered during certain quarters and may be triggered in future quarters, entitling holders of the Notes to convert the Notes at any time during specified periods at their option. We have received, and we may in the future receive, requests from holders to convert all or a portion of their Notes (for more information, see Part II, Item 7. “Management’s Discussion and Analysis of Financial Condition and Results of Operations—Liquidity and Capital Resources”). To the extent that we elect to settle a portion or all of our conversion obligation through the payment of cash, this could adversely affect our liquidity. The conversion of some or all of the Notes will also dilute the ownership interests of existing stockholders to the extent we satisfy our conversion obligation by delivering shares of our common stock upon any conversion of such Notes. In addition, even if holders do not elect to convert their Notes, we could be required under applicable accounting rules to reclassify all or a portion of the outstanding principal of the Notes as a current rather than long-term liability, which would result in a material reduction of our net working capital. The Notes were classified as current liabilities on the consolidated balance sheet as of December 31, 2021.
In connection with the pricing of the Notes, we entered into the privately negotiated Capped Call Transactions that are intended to reduce the potential dilution to our common stock upon any conversion of the Notes and/or offset any potential cash payments we are required to make in excess of the principal amount of converted Notes. The unwinding of such Capped Call Transactions in connection with a conversion of some or all of the Notes could adversely affect the value of our common stock.
Additionally, it is possible that the accounting standards relating to the Notes and/or the Capped Call Transactions could in the future change, and compliance with any new or updated standards could have a material adverse effect on our results, including with respect to earnings per share.
The COVID-19 pandemic continues to affect populations and businesses worldwide and may materially affect how we and our customers operate, and the duration and extent to which these effects may impact our future results of operations and overall financial performance remains uncertain.
The emergence of the novel coronavirus as a global pandemic in late 2019 and the devastating effects of COVID-19 throughout 2020 and 2021 and into 2022 have caused substantial disruption to populations, including markets and economies, worldwide. Governments and public health officials continue to recommend and impose significant regulations and restrictions designed to protect human life, but which have simultaneously had (and are expected to continue to have) serious adverse impacts on domestic and foreign economies. As new variants of the coronavirus continue to emerge with varying effects around the world, it remains difficult to predict the scope and duration of the effects of the coronavirus. While we believe that the pandemic has not had an immediate material adverse impact on our financial performance, our business may yet be negatively impacted by the COVID-19 pandemic as the duration of the pandemic and the scope of its effects ultimately remain unknown.
The conditions caused by the COVID-19 pandemic have in some cases affected, and may continue to affect, the rate of IT spending by our current and prospective customers, impacting some of our customers’ ability and willingness to purchase our offerings, in some instances delaying prospective customers’ purchasing decisions, delaying the provisioning of our offeringsand causing some customers to fail to make timely payments. We have seen an immaterial number of customer requests, and may continue to see similar requests, to lengthen payment terms or reduce the value or duration of subscription contracts, and for those customers that prefer we provide on-site consulting services, we have generally been unable to do so during the pandemic due to local and regional restrictions, instead providing those services virtually.
Given the nature and significance of the circumstances created by the coronavirus, we are not able to enumerate all potential risks to our business; however, we believe that in addition to the impacts described above, other potential impacts of the global pandemic include: (i) an increased likelihood of interruptions with the delivery of our SaaS solutions, other subscription services or third-party cloud-based systems that we use in our operations; (ii) a decrease in the volume of sales through our channel partners due to changes to their business models as a result of COVID-19; (iii) cybersecurity issues, as digital technologies may become more vulnerable and experience a higher rate of cyberattacks in the current environment of remote connectivity; (iv) risk of stockholder lawsuits arising from volatility in the trading price of our common stock and other securities-related claims; (v) litigation risk and possible loss contingencies related to COVID-19 and its impact, including with respect to commercial contracts, employee matters and insurance arrangements; (vi) changes to our culture and workforce to adjust to market conditions and as a result of increased remote connectivity; (vii) potentially higher borrowing costs or we may not be able to raise capital on terms acceptable to us or at all in the future; (viii) impairments and other accounting charges if demand for our services and products decreases; and (ix) infections and quarantining of our employees and the personnel of our customers, suppliers and other third parties in areas in which we operate.
26

Table of Contents
The duration and extent of the impact from the COVID-19 pandemic depends on future developments, including the effectiveness and acceptance of vaccinations and therapeutics as they are developed and distributed and the nature and number of variants of the coronavirus that emerge, that cannot be accurately predicted at this time. If we are not able to respond to and manage the impact of such events effectively, our business will be harmed. To the extent the COVID-19 pandemic adversely affects our business and financial results, it may also have the effect of heightening many of the other risks set forth in these “Risk Factors,” such as those relating to our financial performance and debt obligations.
The impact of various tax laws and regulations, including our failure to comply therewith, could have a negative impact on our operating results and financial condition.
We are subject to tax laws and regulations, both in the United States and internationally, which are complex and may change over time. Compliance with such laws and regulations may have negative impacts on our operating results and financial condition, and our efforts to comply in a timely manner may prove inadequate. For example, (i) comprehensive U.S. federal tax reform legislation could adversely affect our business and financial condition; (ii) changes in existing financial accounting standards or practices, or taxation rules or practices, may harm our operating results; (iii) our business may be subject to additional obligations to collect and remit sales tax, value-added and other taxes, and we may be subject to tax liability for past sales; (iv) our corporate structure and intercompany arrangements are subject to the tax laws of various jurisdictions, and we could be obligated to pay additional taxes, which would harm our operating results; and (v) our ability to use net operating losses and other tax attributes to offset future taxable income may be subject to certain limitations. Additionally, forecasting our estimated annual effective tax rate for financial accounting purposes is complex and subject to uncertainty, and there may be material differences between our forecasted and actual tax rates. Any of these circumstances could have a material impact on our results of business, financial condition and results of operations.
Item 1B. Unresolved Staff Comments.

None.

Item 2. Properties.

We have a lease for a new 164,818 square-feet

Our corporate headquarters in Austin, Texas that has recently completed construction. The lease’s term commences in February 2019, and it expires approximately 10 years from such commencement date. Our current corporate headquarters occupy 44,633consists of 164,818 square feet in Austin, Texasof space under a lease that expires 20 business days after the commencement date for the lease for our new corporate headquarters. In addition to our headquarters, wein April 2029. We also have additional office space under traditional leases in Austin, Texas, and office space in Pune, India, and Tel Aviv, Israel. Consistent with our growth, we are currently consolidating our Austin officesIsrael, and London, United Kingdom and under coworking arrangements in 2019.

We lease all of our facilities. various locations in North America, Europe and APAC.

We believe that our facilities are adequate for our current needs and anticipate that suitable additional space will be readily available to accommodate any foreseeable expansion of our operations.

Item 3. Legal Proceedings.

We are not currently a party to, nor is our property currently subject to, any material legal proceedings. Weproceedings other than ordinary routine litigation incidental to the business, and we are not aware of any inquiries or investigations into our business.

such proceedings contemplated by governmental authorities.

Item 4. Mine Safety Disclosures.

None.


Not applicable.

27

Table of Contents
PART II

Item 5. Market for Registrant’s Common Equity, Related Stockholder Matters and Issuer Purchases of Equity Securities.

Market Information

Our common stock is listed and traded on the NYSENew York Stock Exchange under the symbol “SAIL.”On March 11, 2019, the closing sale price of our common stock on the NYSE was $28.46 per share.

Holders of Record

On March 11, 2019,

As of February 22, 2022, there were 2819 holders of record of our common stock including the Cede & Co,a nominee for The Depository Trust Company (“DTC”), which holds shares of our common stock on behalf of an indeterminate number of beneficial owners. All of the shares of common stock held by brokerage firms, banks and other financial institutions as nominees for beneficial owners are deposited into participant accounts at DTC and are considered to be held of record by Cede & Co. as one stockholder. Because many of our shares of common stock are held by brokers and other institutions on behalf of stockholders, we are unable to estimate the total number of beneficial stockholders represented by these record holders.

Dividend Policy

We have never declared or paid any cash dividends on our common stock. We currently intend to retain all of our earnings to finance the growth and development of our business. Any further determination to pay dividends on our common stock will be at the discretion of our board of directors, subject to applicable laws, and will depend on our financial condition, results of operations, capital requirements, general business conditions and other factors that our board of directors considers relevant. In addition, our credit agreementCredit Agreement places restrictions on our ability to pay cash dividends.

See Note 9 “Credit Agreement” in our notes to our consolidated financial statements included in this Annual Report for more information regarding terms and conditions of the Credit Agreement.

Stock Performance Graph

The following is not “soliciting material,” shall not be deemed “filed” for purposes of Section 18 of the Exchange Act or incorporated by reference into any of our other filings under the Exchange Act or the Securities Act, of 1933, as amended (the “Securities Act”), except to the extent we specifically incorporate it by reference into such filing.

filing.

The comparative performance graph assumes that $100 was invested (i) in the Company’s common stock on November 17, 2017 (the date on which initial trading of the Company’s common stock commencedcommenced), and (ii) on November 17,October 31, 2017, in the NYSE Composite IndexS&P Mid Cap 400 and the S&P 600 Information Technology Index, and in each case, that all dividends were reinvested. reinvested, and shows the returns through December 31, 2021. The stock pricereturn performance on the following graph is required by the SEC and is not necessarily intended to forecast or be indicative of future stock price performanceperformance.

.


28


The closing priceTable of our common stock on December 31, 2018 was $23.49 per share.Contents

Company/Index

 

11/17/2017

 

 

12/31/2017

 

 

3/31/2018

 

 

6/30/2018

 

 

9/30/2018

 

 

12/31/2018

 

SAIL

 

$

100.00

 

 

$

111.54

 

 

$

159.15

 

 

$

188.77

 

 

$

261.69

 

 

$

180.69

 

NYSE Composite

 

$

100.00

 

 

$

104.23

 

 

$

101.92

 

 

$

103.08

 

 

$

108.50

 

 

$

94.91

 

S&P 600 IT Index

 

$

100.00

 

 

$

94.45

 

 

$

94.25

 

 

$

98.62

 

 

$

102.32

 

 

$

84.40

 

sail-20211231_g1.jpg

Company/Index11/17/201712/31/20173/31/20186/30/20189/30/201812/31/20183/31/20196/30/20199/30/201912/31/2019
SAIL$100.00 $111.54 $159.15 $188.77 $261.69 $180.69 $220.92 $154.15 $143.77 $181.54 
S&P MidCap 400$100.00 $103.90 $103.10 $107.53 $111.68 $92.39 $105.77 $108.99 $108.90 $116.59 
S&P 600 IT Index$100.00 $94.32 $93.53 $97.94 $102.12 $82.13 $97.71 $99.70 $101.86 $112.95 

Company/Index3/31/20206/30/20209/30/202012/31/20203/31/20216/30/20219/30/202112/31/2021
SAIL$117.08 $203.62 $304.38 $409.54 389.54392.85329.85371.85
S&P MidCap 400$81.96 $101.69 $106.55 $132.52 150.37155.83153.09165.33
S&P 600 IT Index$81.70 $101.16 $100.74 $142.41 150.59159.84154.4172.68
29

Table of Contents
Recent SaleSales of Unregistered Securities

Year Ended December 31, 2018

 

(a) Total

Number of

Shares

 

 

(b) Average

Price Paid

per Share

 

 

(c) Total

Number of

Shares

Purchased

as Part of

Publicly

Announced

Plans or

Programs

 

(d) Maximum

Number of

Shares that

May Yet Be

Purchased

Under the

Plans or

Programs

March 1 through March 31, 2018

 

 

6,495

 

 

$

0.05

 

 

NA

 

NA

April 1 through April 30, 2018

 

 

9,570

 

 

$

0.05

 

 

NA

 

NA

September 1 through September 30, 2018

 

 

63

 

 

$

0.05

 

 

NA

 

NA

Total

 

 

16,128

 

 

$

0.05

 

 

NA

 

NA

None.

The shares purchased for the year ended December 31, 2018, as noted above, were non-vested incentive units that were forfeited upon

Purchase of Equity Securities by the employees who departed the Company. The shares were part of the Incentive Unit Plan as described further in Note 10 of the accompanying Notes to Consolidated Financial Statements, included in Part II, Item 8 of this Annual Report on Form 10-K.

Issuer and Affiliated Purchasers

None.

Use of Proceeds from Initial Public Offering of Common Stock

On November 16, 2017, the Registration Statement on Form S-1 (File No. 333-221036) (the “Registration Statement”) relating to our initial public offering was declared effective by the SEC and we priced our initial public offering. Pursuant to the Registration Statement, we registered an aggregate of 23,000,00023.0 million shares of our common stock, of which 15,800,00015.8 million shares were sold by us and 7,200,0007.2 million shares were sold by certain selling stockholders named therein at a price to the public of $12.00 per share (for an aggregate offering price of $276.0 million). We received net proceeds of approximately $172.0 million, after deducting underwriting discounts and commissions of approximately $13.3 million and offering-related expenses of $4.4 million. No payments were made to our directors or officers or their associates, holders of 10% or more of any class of our equity securities or any affiliates. Morgan Stanley & Co. LLC, Citigroup Global Markets Inc., Jefferies LLC and RBC Capital Markets, LLC acted as book-running managers and KeyBanc Capital Markets Inc., Canaccord Genuity Inc. and Oppenheimer & Co. Inc. acted as co-managers (collectively, the “Underwriters”) for our initial public offering.

Our initial public offering closed in November 2017. There has been no material change in the planned use of proceeds from our initial public offering as described in our final prospectus dated November 16, 2017 and filed with the SEC on November 17, 2017 pursuant to Rule 424(b) of the Securities Act.  

As of December 31, 2018,2021, we have used $160.0 million of the proceeds from our initial public offering to repay borrowings under our previous term loan facility and approximately $1.8 million of such proceeds to pay a related prepayment premium. As of December 31, 2018,premium; the remaining net proceeds are held in cash and have not been deployed.

Item 6. Selected Financial Data

The following selected historical financial data has been derived from, and should be read in conjunction with, the audited Consolidated Financial Statements and the Notes to Consolidated Financial Statements and “Item 7. Management’s Discussion and Analysis of Financial Condition and Results of Operations” included elsewhere in this Annual Report on Form 10-K. Our selected consolidated financial data may not be indicative of our future financial condition or results of operations.

In May 2014, the Financial Accounting Standards Board (FASB) issued Accounting Standard Update (ASU) 2014-09, Revenue from Contracts with Customers (Accounting Standards Codification or ASC 606). “ASC 606”, the “revised standard” supersedes the revenue recognition requirements in Revenue Recognition (“ASC 605”) or “prior standard” and requires the recognition of revenue as promised goods or services are transferred to customers in an amount that reflects the consideration which the entity expects to be entitled to in exchange for those goods or services. ASC 606 also includes Subtopic 340-40, Other Assets and Deferred Costs - Contracts with Customers, which requires deferred recognition of the incremental costs of obtaining a contract with a customer over the life of the customer.

Our results of operations presented in the following tables include financial results for reporting periods during 2018, which are disclosed in compliance with the revised standard (ASC 606). We have elected the modified retrospective transition method; therefore, our historical financial results for reporting periods prior to 2018 have not been retroactively restated and are presented in conformity with the amounts previously reported under the prior standard (ASC 605). See Note 3 of the accompanying Notes to Consolidated Financial Statements included in Part II, Item 8 of this Annual Report on Form 10-K for additional information related to our adoption of the revised standard (ASC 606).


Consolidated Statements of Operations Data:

 

 

Year Ended December 31,

 

 

 

2018

 

 

2018

 

 

2017

 

 

2016

 

 

2015

 

 

 

with adoption

(ASC 606)

 

 

without adoption

(ASC 605)

 

 

as previously reported (ASC 605)

 

 

 

(In thousands, except share and per share data)

 

Total revenue

 

$

248,920

 

 

$

248,475

 

 

$

186,056

 

 

$

132,412

 

 

$

95,356

 

Gross profit

 

$

194,250

 

 

$

193,805

 

 

$

141,466

 

 

$

95,374

 

 

$

66,097

 

Income (loss) from operations

 

$

10,913

 

 

$

5,611

 

 

$

9,943

 

 

$

2,729

 

 

$

(8,173

)

Net income (loss)

 

$

3,670

 

 

$

(2,333

)

 

$

(7,592

)

 

$

(3,173

)

 

$

(10,807

)

Net income (loss) per share

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Basic:

 

$

0.04

 

 

$

(0.03

)

 

$

(0.55

)

 

$

(0.58

)

 

$

(0.74

)

Diluted:

 

$

0.04

 

 

$

(0.03

)

 

$

(0.55

)

 

$

(0.58

)

 

$

(0.74

)

Weighted average shares outstanding

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Basic:

 

 

86,495,301

 

 

 

86,495,301

 

 

 

52,339,804

 

 

 

45,933,218

 

 

 

43,929,159

 

Diluted:

 

 

90,002,752

 

 

 

86,495,301

 

 

 

52,339,804

 

 

 

45,933,218

 

 

 

43,929,159

 

Consolidated Balance Sheets Data:

 

 

As of December 31,

 

 

 

2018

 

 

2018

 

 

2017

 

 

2016

 

 

2015

 

 

 

with adoption

(ASC 606)

 

 

without adoption

(ASC 605)

 

 

(as previously reported ASC 605)

 

 

 

(In thousands)

 

Cash and cash equivalents

 

$

70,964

 

 

$

70,964

 

 

$

116,049

 

 

$

18,214

 

 

$

14,896

 

Working capital, excluding deferred revenue (1)

 

$

172,045

 

 

$

161,847

 

 

$

172,492

 

 

$

60,047

 

 

$

27,982

 

Total assets

 

$

534,434

 

 

$

512,500

 

 

$

506,433

 

 

$

387,410

 

 

$

371,504

 

Deferred revenue, current and non-current portion

 

$

114,301

 

 

$

124,187

 

 

$

83,125

 

 

$

55,104

 

 

$

34,888

 

Long-term debt

 

$

 

 

$

 

 

$

68,329

 

 

$

107,344

 

 

$

99,770

 

Total liabilities

 

$

156,741

 

 

$

162,570

 

 

$

178,036

 

 

$

177,307

 

 

$

160,465

 

Redeemable convertible preferred stock

 

$

 

 

$

 

 

$

 

 

$

223,987

 

 

$

222,898

 

Total stockholders' equity (deficit)

 

$

377,693

 

 

$

349,930

 

 

$

328,397

 

 

$

(13,884

)

 

$

(11,859

)

(1)

We define working capital as current assets less current liabilities, excluding deferred revenue.

[Reserved]

Item 7. Management’s Discussion and Analysis of Financial Condition and Results of Operations

You should read the following discussion and analysis of our financial condition and results of operations together with the section titled “Selected Financial Data” and the consolidated financial statements and related notes that are included elsewherein Item 8 in this Annual Report on Form 10-K.10-K (this “Annual Report”). This discussion contains forward-looking statements that involve risks and uncertainties. Our actual results may differ materially from those anticipated in these forward-looking statements as a result of various factors, including, but not limited to, those set forth in the section titled “Risk Factors” in Part I, Item 1A and in other parts of this Annual Report on Form 10-K.Report. Our historical results are not necessarily indicative of the results that may be expected for any period in the future,future.
The Company has elected to omit a discussion and our interim results are not necessarily indicativeanalysis of the financial condition and results we expectof operations of certain 2019 items and year-to-year comparisons between 2020 and 2019. Such discussion and analysis can be found in “Management’s Discussion and Analysis of Financial Condition and Results of Operations” in Part II, Item 7 of the Company’s Annual Report on Form 10-K for the full fiscal year ended December 31, 2020, which was filed with the Securities and Exchange Commission on February 25, 2021.
Overview
SailPoint Technologies Holdings, Inc. (“we,” “our,” the “Company” or any other period.

Overview

SailPoint“SailPoint”) is the leading provider of enterprise identity governancesecurity solutions. Our open identity platform providessecurity solutions provide organizations with critical visibility into who currently has access to which resources, who should have access to those resources and how that access is being used.

We offer both on-premises software as a service (“SaaS”) and cloud-based solutions,software platforms, which provide organizations visibility and the intelligence required to both seamlessly empower our customers to efficientlyusers and securely govern the digital identities of employees, contractors, business partners and other users, and manage their constantly changing access rights to enterprisesystems, applications and data across hybrid ITinformation technology (“IT”) environments, whether comprised ofspanning on-premises, cloud orand mobile applications.applications and file storage platforms. We help customers enable their businesses with more agile and innovativefrictionless IT, streamline and accelerate the delivery of access to their businesses, enhance their security posture and better meet compliance and regulatory requirements. We believe that our open identity platform is a critical, foundational layer of a modern cyber security strategy that complements and builds upon traditional perimeter- and endpoint-centric security solutions, which on their own are increasingly insufficient to secure organizations, and their applications and data. Our customers include many of the world’s largest and most complex organizations, including commercial enterprises, educationalfinancial institutions and governments.

We were founded by identity industry veterans to develop a new category

30

Table of Contents
Our set of identity security solutions currently consists of:
IdentityNow: our cloud-based, multi-tenant identity security platform, which provides customers with a set of fully integrated services for compliance, provisioning and password management solutionsfor applications and address emerging identity governance challenges. Since our inception, we have focused on driving innovationdata hosted on-premises or in the cloud;
IdentityIQ: our on-premises identity market,security solution, which can be hosted in the public cloud or deployed in a customer’s data center, that provides large, complex enterprise customers a unified and highly configurable identity security solution; and
SailPoint Identity Services: delivered as multi-tenant SaaS subscription services that can be utilized in conjunction with IdentityNow and IdentityIQ and currently consisting of:
Access Insights: collects a wealth of identity information and turns that information into actionable insights and provides business-oriented dashboards and reports to track the effectiveness of customers’ identity programs;
Access Modeling: uses artificial intelligence (“AI”) and machine learning (“ML”) to suggest roles based on similar access between users and gives customers insights to confirm the correct access for each role;
Access Risk Management: our key milestones including:

cloud-based access controls solution that enables our customers to manage their risk by automating access controls for business applications with complex security requirements;

in 2007, we pioneered identity governance through our release of IdentityIQ, our on-premises identity governance solution;

Cloud Access Management: uses AI and ML to automatically learn, monitor and secure access to cloud infrastructure;

in 2010, we revolutionized provisioning by integrating it with IdentityIQ into a single solution;

Recommendation Engine: uses AI, ML, peer group analysis, identity attributes and access activity to help customers decide whether access should be granted or removed; and

in 2013, we introduced our cloud-based identity governance solution, IdentityNow;

SaaS Management: our cloud-based solution that helps customers discover, manage and secure their SaaS applications.

in 2015, we extended identity governance by adding our identity governance for data stored in files solution, SecurityIQ (now referred as the data access manager module within IdentityIQ), which manages user access to unstructured data, a rapidly growing area of risk; and

in 2017, we further extended identity governance with the introduction of our advanced identity analytics solution, IdentityAI, which is designed to use machine learning technologies to enable rapid detection of security threats before they turn into security breaches.

Our solutions address the complex needs of global enterprises and mid-market organizations. As of December 31, 2018, 1,173 customers across a wide variety of industries were using our products to enable and secure digital identities across the globe. No single customer represented more than 10% of our revenue for the years ended December 31, 2018, 2017 and 2016.

For the years ended December 31, 2018, 2017 and 2016, our revenue was $248.9 million, $186.1 million and $132.4 million, respectively. Purchase accounting adjustments related to the Acquisition (defined herein) reduced our revenue by $1.4 million for the year ended December 31, 2016. The impact of the Acquisition to revenue was not material for the years ended December 31, 2018 and 2017. For the year ended December 31, 2018, our net income was $3.7 million as compared to our net loss of $7.6 million and $3.2 million for the years ended December 31, 2017 and 2016, respectively. For the years ended December 31, 2018, 2017 and 2016, our net cash provided by operations was $37.5 million, $21.9 million and $6.5 million, respectively.


Our success is principally dependent on our ability to deliver compelling solutions to attract new customers and retain existing customers. Delivering these solutions is challenging because our customers have large, complex IT environments, often rely on both legacy and innovative technologies, and deploy different business models, including on-premises and cloud solutions. Rising security threats and evolving regulations and compliance standards for cyber security, data protection, privacy and internal IT controls create new opportunities for our industry and require us to adapt our solutions to be successful. Our ability to continue to maintainMaintaining our historical growth ratesrate is also challenging because our growth strategy depends in part on our ability to drive new customer growth within existing geographic markets, further penetrate our existing customer base, continue to invest in our platform, leverage and expand our network of partners, expand market and product investment across existing vertical markets, and continue to expand our global presence, and invest in new vertical markets, while competing against much larger companies with more recognizable brands and financial resources. Although we seek to grow rapidly, we also focus on delivering positive net cash from operationsoperating leverage and efficiency while continuing to invest in our platform and to deliver innovative solutions to our customers. Additionally, our gross margins vary depending on

We believe enterprises are increasingly embracing the typecloud to house their critical security infrastructure. As a result, a growing number of solution we sell, and a shift in the mix of our solutions could affect our performance relativeenterprises are changing their approach to historical results.

Our Business Model

We deliver an integrated set of solutions that supports all aspects of identity governance, including provisioning, access request, compliance controls, password management and identity governance for data stored in files. Our solutions are built on an open identity platform, which offers connectivity to a variety of security and operational IT applications, extending the reach ofnow prefer to use a SaaS solution rather than purchase software outright and install it in their own infrastructure. This industry shift aligns well with our current product strategy. Our product strategy is to (1) accelerate innovation within our core identity governance processessecurity SaaS offerings, (2) deliver continued innovation as we execute against our vision for SailPoint identity security, and enabling effective identity governance controls across customer environments.

Our set of solutions currently consists of (i) IdentityIQ,(3) ensure that as we deliver these new innovations, they work in concert with our SaaS offerings in addition to our on-premises identity governance solution, (ii) offerings.

IdentityNow and our cloud-based, multi-tenant governance suite, which is delivered asSailPoint Identity Services are provided in exchange for a subscription service,fee and (iii) IdentityAI,offer customers access to these solutions and infrastructure support for the duration of their subscription agreement. Our standard subscription agreement for our cloud-based, multi-tenant advanced identity analytics solution, which is delivered asSaaS offerings has a subscription service. See Part I, Item 1. “Business—Products” for more information regarding our solutions.

duration of three years. For our IdentityIQ solutions, our customers typicallyeither purchase a perpetual software license, which includes one year of maintenance.maintenance and support, or a term license, sold as bundled arrangements that include the rights to a term license and maintenance and support typically for a three-year term. Accordingly, we allocate the transaction price to each performance obligation. Our maintenance provides software maintenance as well as access to our technical support services during the maintenance term. After the initial maintenance period, customers with perpetual licenses may renew their maintenance and support agreement for an additional fee. For our cloud-based solutions, IdentityNow and IdentityAI, for a subscription fee, we offer customers access to these solutions and infrastructure support for the duration of their subscription agreement. Our standard subscription agreement for our cloud solution has a duration of three years.

Pricing for each of our solutions is dependent on the number of digital identities of employees, contractors, business partners, software bots and other human and non-human users that the customer is entitled to govern with the solution. We also package and price our IdentityIQ, IdentityNow and IdentityAIIdentityIQ solutions into modules. Each module has unique functionalities, and our customers are able to purchase one or more modules, depending on their needs. We also offer advanced integration modules for key applications and systems which can be purchased in addition to our base solution modules. They are also priced based on
31

Table of Contents
the total number of identities.identities, as are our SailPoint Identity Services. Thus, our revenue from any customer is generally determined by the number of identities that the customer is entitled to govern as well as the number of modules (forpurchased by the customer for our IdentityIQ and IdentityNow solutions) purchased bysolutions and which, if any, of the customer.

Our go-to-market strategy consists of both direct sales and indirect sales through our partnership network of systems integrators, value-added resellers and adjacent technology vendors. We work closely with systems integrators, many of whom have dedicated SailPoint practices (including Accenture, Deloitte, KPMG, and PwC and most recently EY), with some dating back more than eight years, and resellers (including value-added resellers such as Optiv) to identify potential sales opportunities and help us increase our reach, and we frequently cooperate with systems integrators to make joint sales proposals to address our mutual customers’ requirements. We also collaborate with leading access management vendors by adding our identity governance capabilities to their access management services (e.g., Okta and VMware). We do not have any material payment obligations to systems integrators, resellers or our technology partners; nor do they have any material payment obligations to us, exceptIdentity Services that resellers typically purchase solutions directly from us and resell to customers. See Part I, Item 1. “Business—Partnerships and Strategic Relationships” for more information regarding our partnership network.

the customer purchases.

In addition to our solutions, we offer professional services to our customers and partners to configure and optimize the use of our solutions as well as training services related to the configuration and operation of our platform. Most of our professional services activity is in support of our partners, who perform a significant majority of all initial and follow-on implementation work for our customers. Most of our consulting services are priced on a time and materials basis;time-and-materials basis, whereas our training services are provided through multiple pricing models, including on a per-person basis (forfor instructor led courses provided at our headquarters and on-site at our customers’ offices) and a flat-rate basis (forfor our e-learning course).

courses.

We devote significant resourcesOver the past several years, our revenue mix has changed as demand for our products and services has shifted from sales of perpetual licenses to acquiresales of SaaS and term licenses, and in 2021, we largely completed our transition to a subscription model, with our principal focus on selling subscription-based arrangements, including SaaS and term licenses, with revenue from perpetual licenses representing an increasingly smaller portion of our total revenue. Although we expect to occasionally see perpetual license transactions with new customers in both existing and new markets, in orderongoing expansion deals for current customers, our principal focus is on selling subscription-based arrangements. For customers that still wish to growpurchase and operate non-SaaS software, we are increasingly selling our customer base. In addition,software through subscription-based term licenses, rather than through perpetual licenses, and over time, we focus on three distinct opportunities to increaseexpect that sales to existing customers: (i) expandnew customers will be exclusively comprised of SaaS, term licenses and other subscriptions.

Our acceleration toward subscription-based offerings, which occurred more rapidly than anticipated, has resulted in and is likely to continue to result in short-term revenue headwind. In particular, our transition to a subscription model has impacted, and will continue to impact, the numbertiming of digital identities; (ii) up-sell additional modules or target storage systems,our recognition of revenue as applicable, withinan increasing percentage of our sales become recognized ratably, as well as impact our operating margins as subscription revenue becomes a single solution;larger percentage of our sales. However, we believe that continued growth of SaaS, term-based license and (iii) cross-sell additional solutions.

maintenance and support revenue will lead to a more predictable revenue model and increase our visibility to future period total revenues. Nevertheless, our revenue and gross margins vary depending on the type of solution we sell, and we expect that in a primarily subscription-based model, retention rates for our subscription customers could be slightly lower than the retention rates for support and maintenance for our perpetual customers. As a result, a shift in the sales mix of our solutions could affect our performance relative to historical results. Our shift to a subscription model has fluctuated between periods, and our ability to predict our revenue and margins in any particular period has been, and may continue to be, limited.

Key Factors Affecting Our Performance

Our historical financial performance has been, and we expect our financial performance in the future to be, driven by our ability to:

Add New Customers Within Existing Markets. Based on data from S&P Global Market Intelligence, we believe that we have penetrated less than 2% of over 65,000 companies in the countries where we have customers today and that as a result, there is significant opportunity to expand our footprint in our existing markets through new, greenfield installations and displacement of our competitors’ legacy solutions. To do so, we plan to grow our sales organization, increase and leverage our indirect channel partners and enhance our marketing efforts.

Add New Customers Within Existing Markets. There is significant opportunity to expand our footprint in our existing markets through new, greenfield deployments and displacement of our competitors’ legacy solutions. We plan to grow our sales organization, expand and leverage our channel partners and enhance our marketing efforts.

Generate Additional Sales to Existing Customers. We believe that our existing customer base provides us with a significant opportunity to drive incremental sales. In most cases, our customers initially purchase a subset of the modules or solutions we offer based on their immediate need. We focus on generating more revenue from the modules that our customers have already purchased from us as our customers grow the number of identities our solutions manage and govern and as our customers deploy our solutions across other business units or geographies within their organizations. Over time, we also identify up-selling and cross-selling opportunities and seek to sell additional modules and solutions to our existing customers.

Generate Additional Sales to Existing Customers. We believe that our existing customer base provides us with a significant opportunity to drive incremental sales. In most cases, our customers initially purchase a subset of the modules or offerings we provide based on their immediate need. We focus on generating more revenue from the modules that our customers have already purchased from us as our customers grow the number of identities our solutions manage and govern and as our customers deploy our solutions across other business units or geographies within their organizations. This is especially true when it comes to our new and expanded SaaS offerings, including AI and cloud governance. Over time, we also identify up-selling and cross-selling opportunities and seek to sell additional modules and offerings to our existing customers.

Retain Customers. We believe that our ability to retain our customers is an important component of our growth strategy and reflects the long-term value of our customer relationships. For example, when we add a new customer, we generate new license revenue. If the customer renews, we generate incremental maintenance revenue. As we add new IdentityIQ customers, our high renewal rates result in incremental maintenance revenue. Our key strategies to maintain our high renewal rates include focusing on the quality and reliability of our solutions, customer service and support to ensure our customers receive value from our solutions, providing consistent software upgrades and having dedicated customer success teams.

Retain Customers. We believe that our ability to retain our subscription-based customer contracts is an important component of our growth strategy and reflects the long-term value of our customer relationships. In order to maintain high renewal rates, we invest in the quality and reliability of our solutions and our customer service and support functions to help drive high levels of customer success.

Expand into New Markets. We expect to continue to invest significantly in sales, marketing and customer service, as well as our indirect channel partner network, to expand into new geographies and vertical markets. We believe that our market opportunity is large and growing and that the global cyber security market represents a significant growth opportunity for us. In 2018, we generated only 31% of our revenue outside of the United States.

Expand into New Markets. We expect to continue to invest significantly in sales, marketing and customer service, as well as our indirect channel partner network, to expand into new geographies and vertical markets. We believe that our market opportunity is large and growing and that the global cyber security market represents a significant growth opportunity for us. In 2021, we generated only 31% of our revenue outside of
32

Table of Contents
the United States. We plan to leverage our existing strong relationships with global system integrators and channel partners to grow our presence in Europe, Asia Pacific and other international markets.
Impact of COVID-19
In light of the ongoing spread of COVID-19 in the United States and abroad, including the continued emergence of new variants of the coronavirus, government and public health authorities continue to recommend and impose various regulations and restrictive measures on large portions of the population, including measures directed at businesses. While intended to protect human life, these restrictions have had and are expected to continue to have serious adverse impacts on domestic and foreign economies of uncertain duration. We have made certain adjustments to our operations as we continue to provide our offerings to new and existing customers in response to these measures. For example, as a result of the COVID-19 pandemic, we shifted all customer events to virtual-only experiences beginning in early 2020. In 2021, we resumed certain in-person and hybrid events, but we expect that for the foreseeable future some of our customer events will be virtual-only or hybrid events.
While we believe that the pandemic has not had an immediate material adverse impact on our financial performance, our business may yet be negatively impacted by the COVID-19 pandemic as the duration of the pandemic and the long-term scope of its effects ultimately remain unknown. For example, the conditions caused by the COVID-19 pandemic may materially adversely affect the rate of IT spending by our current and prospective customers, including our customers’ ability or willingness to purchase our offerings, delay prospective customers’ purchasing decisions, delay the provisioning of our offerings, or cause customers to fail to make timely payments. We have seen an immaterial number of customer requests, and may continue to see similar requests, to lengthen payment terms or reduce the value or duration of subscription contracts, but this has not resulted in a material adverse impact on our renewal rates. In addition, during 2020 and the first part of 2021, we generally were not able to provide on-site consulting services to our customers due to local and regional restrictions related to the pandemic, and such restrictions remain in place for some of our customers. However, this has not resulted in any meaningful adverse impact on our ability to deliver such services because a significant portion of our consulting services have historically been provided remotely and most on-site projects transitioned to a remote delivery model.
Notwithstanding the potential and actual adverse impacts described above, as the pandemic has caused more of our customers to shift to a virtual workforce, we believe the value and scalability of our identity platform has become even more evident. We believe that the pandemic has not had a material adverse impact on our financial performance, and indeed, our revenue and customer base grew throughout 2020 and 2021. We expect to continue to see healthy demand for our solutions; nevertheless, we recognize that the uncertainty related to COVID-19 may result in increased volatility in the financial projections we use as the basis for estimates and assumptions used in our financial statements.
The challenges posed by COVID-19 on our business and our customers’ businesses may evolve rapidly, and the speed, trajectory and strength of a recovery in general economic conditions remains highly uncertain and could be slowed or reversed by a number of factors, including the emergence or spread of new variants of the coronavirus and the effectiveness and acceptance of vaccines and therapeutics for the disease as they continue to be developed and distributed. Consequently, we will continue to evaluate our financial position and results of operations in light of future developments, particularly those relating to COVID-19, and we will continue to monitor the global impact of the pandemic on our customers and our business. See the section titled “Risk Factors” in Part I, Item 1A. in this Annual Report for more information regarding the possible effects of COVID-19 on our business.
Key Business Metrics

Metric

In addition to our GAAP financial information such as revenue and net income discussed above,prepared in accordance with accounting principles generally accepted in the United States of America (“GAAP”), we monitor the following key metricsmetric to help us measure and evaluate the effectiveness of our operations:

 

 

Year Ended December 31,

 

 

 

2018

 

 

2018

 

 

2017

 

 

2016

 

 

 

with

adoption

(ASC 606)

 

 

without

adoption

(ASC 605)

 

 

as previously reported

(ASC 605)

 

Number of customers

 

 

1,173

 

 

 

1,173

 

 

 

933

 

 

 

695

 

Subscription revenue as a percentage of total revenue

 

 

42

%

 

 

43

%

 

 

38

%

 

 

37

%

Adjusted EBITDA (in thousands)

 

$

39,480

 

 

$

34,178

 

 

$

25,501

 

 

$

15,135

 

Number of Customers. We believe that the size of our customer base is an indicator of our market penetration and that our net customer additions are an indicator of the growth of our business and our future revenue opportunity. We define a customer as a distinct entity, division or business unit of an organization that receives support or has the right to use our cloud-based solutions as of the specified measurement date.


Year Ended December 31,
202120202019
Total annual recurring revenue (in thousands)$370,442 $250,951 $178,953 

Subscription Revenue as a PercentageWe use total annual recurring revenue (“Total ARR”) to monitor the growth of our recurring business as we have shifted to a subscription model. Total ARR represents the annualized value of the active portion of SaaS, term-based license, maintenance and support contracts and other subscription services at the end of the reporting period. We calculate Total ARR by dividing the active contract value by the number of days in the active portion of the overall contract term and then multiplying by 365. Total ARR should be viewed independently of revenue and deferred revenue as Total ARR is an operating

33

metric and is not intended to be combined with or replace these items. Total ARR is not a forecast of future revenue, which can be impacted by contract start and end dates and renewal rates, and does not include revenue from perpetual licenses, training, professional services or other sources of Total Revenue. Subscription revenue is a portion of our total revenue and is derived from (i) IdentityNow, our cloud-based solution where customers enter into SaaS subscription agreements with us, and (ii) IdentityIQ maintenance and support agreements, but not licenses. As we generally sell our solutions on a per-identity basis, our subscription revenue for any customer is primarily determined by the number of identities that the customer is entitled to govern as part of a SaaS subscription, and the ongoing price paid per-identity under a maintenance and support agreement or SaaS subscription. Thus, we consider our subscription revenue to be the recurring portion of our revenue base and believe that its continued growth as a percentage of total revenue will lead to a more predictable revenue model and increase our visibility to future period total revenues. Because we recognize our subscription revenue ratably over the duration of those agreements, a portion of the revenue we recognize each period is derived from agreements we entered into in prior periods. In contrast, we typically recognize license revenue upon entering into the applicable license, the timing of which is less predictable and may cause significant fluctuations in our quarterly financial results.

Adjusted EBITDA. We believe that adjusted EBITDA is a measure widely used by securities analysts and investors to evaluate the financial performance of our company and other companies. We believe that adjusted EBITDA is an important measure for evaluating our performance because it facilitates comparisons of our core operating results from period to period by removing the impact of our capital structure (net interest income or expense from our outstanding debt), asset base (depreciation and amortization), tax consequences, purchase accounting adjustments, acquisition and sponsor related costs and stock-based compensation. In addition, we base certain of our forward-looking estimates and budgets on adjusted EBITDA. See the section titled “Non-GAAP Financial Measures” for more information regarding adjusted EBITDA, including the limitations of using adjusted EBITDA as a financial measure, and for a reconciliation of adjusted EBITDA to net income (loss), the most directly comparable financial measure calculated in accordance with GAAP.

Non-GAAP Financial Measures

In addition to our financial information presented in accordance with GAAP, we use certain non-GAAP financial measures to clarify and enhance our understanding of past performance and future prospects. Generally, a non-GAAP financial measure is a numerical measure of a company’s operating performance, financial position or cash flow that includes or excludes amounts that are included or excluded from the most directly comparable measure calculated and presented in accordance with GAAP. As discussed below, we monitor the non-GAAP financial measures described below, and we believe they are helpful to investors. Our non-GAAP financial measures may not provide information that is directly comparable to that provided by other companies in our industry because they may calculate non-GAAP financial results differently. In addition, there are limitations in using non-GAAP financial measures because they are not prepared in accordance with GAAP and exclude expenses that may have a material impact on our reported financial results. In particular, interest expense, which is excluded from adjusted EBITDA has been and will continuedeemed to be a significant recurring expense in our business for the foreseeable future. The presentation of non-GAAP financial information is not meant to be considered in isolation or as a substitute for the directly comparable financial measures prepared in accordance with GAAP. We urge you to review the reconciliations of our non-GAAP financial measures to the comparable GAAP financial measures included below, and not to rely on any single financial measure to evaluate our business.

We exclude stock-based compensation expense because it is non-cash in nature and excluding this expense provides meaningful supplemental information regarding our operational performance and allows investors the ability to make more meaningful comparisons between our operating results and those of other companies. We also exclude amortization of acquired intangible assets, acquisition-related costs, the partial release of the valuation allowance due to acquisition, facility exit costs, and make adjustments related to a financing lease obligation from our non-GAAP financial measures because these are considered by management to be outside of our core operating results. Accordingly, we believe that excluding these expenses provides investors and management with greater visibility to the underlying performance of our business operations and may also facilitate comparison with the results of other companies in our industry.


Adjusted EBITDA

Adjusted EBITDA is a non-GAAP financial measure that we calculate as net income (loss) adjusted to exclude income taxes, interest expense, net, depreciation and amortization, purchase accounting adjustments, acquisition and sponsor related costs and stock-based compensation expense.

We believe that adjusted EBITDA is a measure widely used by securities analysts and investors to evaluate the financial performance of our company and other companies. We believe that adjusted EBITDA is an important measure for evaluating our performance because it facilitates comparisons of our core operating results from period to period by removing the impact of our capital structure (net interest income or expense from our outstanding debt), asset base (depreciation and amortization), tax consequences, purchase accounting adjustments, acquisition and sponsor related costs and stock-based compensation. In addition, we base certain of our forward-looking estimates and budgets on adjusted EBITDA.

The following table reflects the reconciliation of GAAP to non-GAAP financial measures for the years ended December 31, 2018, 2017 and 2016:

 

 

Year Ended December 31,

 

 

 

2018

 

 

2018

 

 

2017

 

 

2016

 

 

 

with

adoption

(ASC 606)

 

 

without

adoption

(ASC 605)

 

 

as previously reported

(ASC 605)

 

 

 

(In thousands)

 

Net income (loss)

 

$

3,670

 

 

$

(2,333

)

 

$

(7,592

)

 

$

(3,173

)

Stock-based compensation (1)

 

 

19,209

 

 

 

19,209

 

 

 

4,514

 

 

 

568

 

Amortization of acquired intangibles

 

 

8,825

 

 

 

8,825

 

 

 

8,841

 

 

 

9,092

 

Depreciation

 

 

1,911

 

 

 

1,911

 

 

 

1,379

 

 

 

890

 

Purchase price accounting adjustment

 

 

68

 

 

 

68

 

 

 

141

 

 

 

1,373

 

Acquisition and sponsor related costs

 

 

 

 

 

 

 

 

1,142

 

 

 

1,093

 

Interest expense, net (2)

 

 

4,707

 

 

 

4,707

 

 

 

14,783

 

 

 

7,277

 

Income tax expense (benefit)

 

 

1,090

 

 

 

1,791

 

 

 

2,293

 

 

 

(1,985

)

Adjusted EBITDA

 

$

39,480

 

 

$

34,178

 

 

$

25,501

 

 

$

15,135

 

(1)

Stock-based compensation includes employer related payroll taxes.

nature.

(2)

Interest expense includes amortization of debt issuance costs, loss on the modification and extinguishment of debt and prepayment penalty.

The following table reflects the reconciliation of GAAP to non-GAAP financial measures for our unaudited quarterly consolidated statements of operations data for each of the quarters indicated:

 

 

Three Months Ended

 

 

 

12/31/2018

 

 

9/30/2018

 

 

6/30/2018

 

 

3/31/2018

 

 

12/31/2018

 

 

 

 

9/30/2018

 

 

 

 

6/30/2018

 

 

 

 

3/31/2018

 

 

 

with adoption (ASC 606)

 

 

without adoption (ASC 605)

 

 

 

(In thousands)

 

Net income (loss)

 

$

5,143

 

 

$

1,808

 

 

$

(979

)

 

$

(2,302

)

 

$

5,979

 

 

 

 

$

3,302

 

 

 

 

$

(5,647

)

 

 

 

$

(5,967

)

Stock-based compensation (1)

 

 

4,956

 

 

 

4,932

 

 

 

4,182

 

 

 

5,139

 

 

 

4,956

 

 

 

 

 

4,932

 

 

 

 

 

4,182

 

 

 

 

 

5,139

 

Amortization of acquired intangibles

 

 

2,207

 

 

 

2,206

 

 

 

2,206

 

 

 

2,206

 

 

 

2,207

 

 

 

 

 

2,206

 

 

 

 

 

2,206

 

 

 

 

 

2,206

 

Depreciation

 

 

552

 

 

 

493

 

 

 

445

 

 

 

421

 

 

 

552

 

 

 

 

 

493

 

 

 

 

 

445

 

 

 

 

 

421

 

Purchase price accounting adjustment

 

 

18

 

 

 

18

 

 

 

19

 

 

 

13

 

 

 

18

 

 

 

 

 

18

 

 

 

 

 

19

 

 

 

 

 

13

 

Acquisition and sponsor related costs

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Interest expense, net (2)

 

 

527

 

 

 

202

 

 

 

2,800

 

 

 

1,178

 

 

 

527

 

 

 

 

 

202

 

 

 

 

 

2,800

 

 

 

 

 

1,178

 

Income tax (benefit) expense

 

 

5,177

 

 

 

2,385

 

 

 

(3,742

)

 

 

(2,730

)

 

 

380

 

 

 

 

 

618

 

 

 

 

 

441

 

 

 

 

 

352

 

Adjusted EBITDA

 

$

18,580

 

 

$

12,044

 

 

$

4,931

 

 

$

3,925

 

 

$

14,619

 

 

 

 

$

11,771

 

 

 

 

$

4,446

 

 

 

 

$

3,342

 


 

 

Three months ended

 

 

 

12/31/2017

 

 

9/30/2017

 

 

6/30/2017

 

 

3/31/2017

 

 

 

as previously reported (ASC 605)

 

 

 

(in thousands)

 

Net income (loss)

 

$

5,382

 

 

$

(6,387

)

 

$

(4,304

)

 

$

(2,283

)

Stock-based compensation (1)

 

 

3,970

 

 

 

201

 

 

 

185

 

 

 

158

 

Amortization of acquired intangibles

 

 

2,206

 

 

 

2,207

 

 

 

2,207

 

 

 

2,221

 

Depreciation

 

 

444

 

 

 

385

 

 

 

295

 

 

 

255

 

Purchase price accounting adjustment

 

 

15

 

 

 

16

 

 

 

55

 

 

 

55

 

Acquisition and sponsor related costs

 

 

164

 

 

 

322

 

 

 

328

 

 

 

328

 

Interest expense, net (2)

 

 

5,704

 

 

 

3,726

 

 

 

2,696

 

 

 

2,657

 

Income tax (benefit) expense

 

 

(769

)

 

 

2,906

 

 

 

395

 

 

 

(239

)

Adjusted EBITDA

 

$

17,116

 

 

$

3,376

 

 

$

1,857

 

 

$

3,152

 

(1)

Stock-based compensation includes employer related payroll taxes.

(2)

Interest expense includes amortization of debt issuance costs, loss on the modification and extinguishment of debt and prepayment penalty.

Components of Results of Operations

Revenue

License Revenue. We generate license revenue through the sale of our on-premises software license agreements toto new customers and sales of additional licenses to the existing customers who can purchase additional users for existing licenses or purchase new licenses. licenses. Customers may also purchase term license agreements, under which we recognize the amount allocated to the licenses upfront. Perpetual license fee upfront. License transactions generally include an amount for first-year maintenance and support, which we recognize as subscription revenue. We typically recognize license revenue upon delivering the applicable license. See the section titled “Critical Accounting Policies and Estimates—Revenue Recognition” for more information. Over time, we will continue to expect license revenue to decrease as a percentage of our total revenue as we continue to focus on increasing our subscription revenue as a key strategic priority.growth initiative.

Subscription Revenue. Our subscription revenue consists of (i) fees for (i)access to, and related support for, our SaaS offerings, (ii) fees for ongoing maintenance and support of our licensed solutions and (ii)(iii) other subscription fees for access to, and related support for,services, which includes our cloud-based solution.cloud managed services. We typically invoice subscription fees in advance, in annual installments, and recognize subscription revenue ratably over the term of the applicable agreement. See the section titled “Critical Accounting Policies and Estimates—Revenue Recognition” for more information. Over time, we expect subscription revenue will increase as a percentage of total revenue as we continue to focus on increasing subscription revenue as a key strategic priority.  growth initiative.

Services and Other Revenue. Services and other revenue consists primarily of fees from professional services provided to our customers and partners to configure and optimize the use of our solutions as well as training services related to the configuration and operation of our platform. Most of our professional services are priced on a time and materialstime-and-materials basis and we generally invoice customers monthly as the work is performed. We generally have standalone value for our professional services and recognize revenue as services are performed based on an estimated fair value as a separate unit of accounting. See the section titled “Critical Accounting Policies and Estimates—Revenue Recognition” for more information. Most of our professional services activity is in support of our partners, who perform the significant majority of all initial and follow-on configuration and optimization work for our customers. Over time, we expect our professional services revenue as a percentage of total revenue to declinedecrease as we increasingly rely on partners to help our customers deploy our software.

Impact of Purchase Accounting. On September 8, 2014, SailPoint Technologies Holdings, Inc. acquired all of the capital stock of SailPoint Technologies, Inc. We refer to this transaction as the “Acquisition”. As a result of the Acquisition, we applied purchase accounting and a new basis of accounting beginning on the date of the Acquisition. As such, we were required by GAAP to record all assets and liabilities, including deferred revenue and long-lived assets, at fair value as of the effective date of the Acquisition, which in some cases was different than their historical book values. This had the effect of reducing revenue and deferred revenue and increasing cost of revenue from that which would have otherwise been recognized, as described in more detail below.


We assessed the fair value of deferred revenue acquired in the Acquisition to be $10.2 million, representing a decrease of $12.6 million from its historical book value. Recognizing deferred revenue at fair value reduces revenue in the periods subsequent to the Acquisition. The impact of the Acquisition to revenue was $1.4 million for the year ended December 31, 2016. The impact of the Acquisition to revenue was not material for the years ended December 31, 2018 and 2017. The effect of the Acquisition on the deferred costs was not material.

Cost of Revenue

Cost of License Revenue. Cost of license revenue consists of amortization expense for developed technology acquired in business combinations and third-party royalties.

Cost of Subscription Revenue. Cost of subscription revenue consists primarily of employee compensation costemployee-based costs (which consists of salaries, benefits, bonusesemployee compensation and stock-based compensation)allocated overhead), costs of our customer support organization, contractor costs to supplement our staff levels, allocated overhead, amortization expense for developed technology acquired in business combinations and third-party cloud-based hosting costs.

Cost of Services and Other Revenue. Cost of services and other revenue consists primarily of employee compensationemployee-based costs of our professional services and training organizations, travel-related costs and contractor costs to supplement our staff levels and allocated overhead.levels.

Impairment of Intangible Assets. Impairment of intangible assets consists of impairments charges for developed technology acquired. This is a component of cost of subscription revenue that is broken out for financial statement purposes.
Gross Profit and Gross Margin

Gross profit is revenue less cost of revenue, and gross margin is gross profit as a percentage of total revenue. Gross profit has been and will continue to be affected by various factors, including the mix of our license, subscription, and services and other revenue, the costs associated with third-party cloud-based hosting services for our cloud-based subscriptions,SaaS offerings, contractor costs to supplement our staff levels and the extent to which we expand our customer support and professional services and training organizations. We expect that our overall gross margin will fluctuate from period to period depending on the interplay of these various factors. Also, we expect our investment in technology to expand the capability of our services, enabling us to improve our gross margin over time.

34

Table of Contents
Operating Expenses

Research and Development Expenses. Research and development expenses consist primarily of employee compensationemployee-based costs, allocated overhead and software and maintenancehosting arrangement expenses which(which includes cloud-based hosting costs related to the development of our cloud-based solution.solution), professional services expense and amortization expense for acquired intangible assets. We believe that continued investment in our offerings is vital to the growth of our business, and we intend to continue to invest in product development. We expect our research and development and in SailPoint Labs, our dedicated, stand-alone technology investigation and engineering group,expenses to continue to innovate and offer our customers new solutions and to enhance our existing solutions as our business grows. See Part I, Item 1. “Business—Research and Development” for more information. We expect such investment to increase on a dollar basis for the foreseeable future, as our business grows.

General and Administrative Expenses. General and administrative expenses consist primarily of employee compensationemployee-based costs for corporate personnel, such as those in our executive, human resources, facilities, accounting and finance and information technology departments.personnel. In addition, general and administrative expenses include third-party professional feesservices expense, software and sponsor-related costs, as well ashosting arrangement expenses and all other supporting corporate expenses not allocated to other departments. OurWe expect our general and administrative expenses to increase on a dollar basis for the foreseeable future, as our business grows. Also, we have incurred increased general and administrative expenses as a result of becoming a public company, including costs to comply with the rules and regulations applicable to companies listed on a national securities exchange, costs related to compliance and reporting obligations pursuant to the rules and regulations of the SEC, and increased expenses for insurance, investor relations and professional services.


Sales and Marketing Expenses. Sales and marketing expenses consist primarily of employee compensationemployee-based costs, sales commissions, costs of general marketing and promotional activities, professional services expense, software and hosting arrangement expenses, amortization expense for acquired intangible assets and travel-related expenses and allocated overhead. Under the revised standard, salesexpenses. Sales commissions earned by our sales force and the related payroll taxes, a primary component of “deferred contract acquisition costs”, which are considered incremental and recoverable costs of obtaining a contract with a customer which are deferred and then amortized on a straight-line basis over a period of benefit that we have determined to be generally five years. Under the prior standard, the Company generally capitalized deferred contract costs associated with subscription revenues, which were subsequently amortized over the term of the subscription while deferred contract cost related to license revenues were previously recognized as incurred. We expect our sales and marketing expenses to increase on a dollar basis for the foreseeable future as we continue to invest in our sales force for expansion to new geographic and vertical markets. Wemarkets, and we expect our sales and marketing expenses to increase on a dollar basis and continue to be our largest operating expense category for the foreseeable future. See Note 3 of the accompanying Notes to Consolidated Financial Statements included in Part II, Item 8 of this Annual Report on Form 10-K for additional information related to our adoption of the revised standard (ASC 606).category.

Allocated Overhead. We allocate shared costs, such as facilities costs (including rent, utilities and utilities)depreciation on assets shared by all departments), information technology costs and recruiting costs, to all departments based on headcount. As such, allocated shared costs are reflected in each cost of revenue and operating expense category.

Other Expense,Income (Expense), Net

Other expense,income (expense), net consists primarily of interest income, interest expense and foreign currency transaction gains and losses related to the impact of transactions denominated in a foreign currency. Interest income consists of interest earned on our cash equivalents, which we expect to fluctuate due to cash balance and interest rates.
Interest expense consists primarily of contractual interest expense, amortization of debt discount and issuance costs, loss on the modification and extinguishment of debt and prepayment penalties on our Credit Agreement and Notes (each as defined below). We expect our non-cash components of interest expense to decrease on a dollar basis for the foreseeable future due to the early adoption of Accounting Standards Update (“ASU”) 2020-06. For more information on the early adoption of ASU 2020-06, refer to Note 1 “Description of Business and Summary of Significant Accounting Policies” in our notes to our consolidated financial statements included in this Annual Report.
As we have expanded our international operations, our exposure to fluctuations in foreign currencies has increased and we expect this trend to continue. Interest expense, net of interest income, consists primarily of interest on our term loan facility, amortization of debt issuance costs, loss on the modification and extinguishment of debt and prepayment penalties.

Income Tax (Expense) Benefit (Expense)

Our provision for income taxes consists of U.S. and state income taxes and income taxes in certain foreign jurisdictions in which we conduct business. Our income tax rate varies from the federal statutory rate due to foreign withholding taxes; changing tax laws, regulations and interpretations in multiple jurisdictions in which we operate; changes to the financial accounting rules for income taxes; unanticipated changes in tax rates; differences in accounting and tax treatment of our stock-based compensation and the tax effects of purchase accounting for acquisitions.research and development credits. We expect this fluctuation in income tax rates, as well as its potential impact on our results of operations, to continue.


Results of Operations

The following table sets forth our results of operations for the periods indicated:

 

 

Year Ended December 31,

 

 

 

2018

 

 

2017

 

 

2016

 

 

 

with

adoption

(ASC 606)

 

 

Impact of

adoption

 

 

without

adoption

(ASC 605)

 

 

as previously

reported

(ASC 605)

 

 

 

(In thousands)

 

Revenue

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Licenses

 

$

105,000

 

 

$

3,307

 

 

$

101,693

 

 

$

79,209

 

 

$

54,395

 

Subscription

 

 

104,033

 

 

 

(2,499

)

 

 

106,532

 

 

 

71,007

 

 

 

49,364

 

Services and other

 

 

39,887

 

 

 

(363

)

 

 

40,250

 

 

 

35,840

 

 

 

28,653

 

Total revenue

 

 

248,920

 

 

 

445

 

 

 

248,475

 

 

 

186,056

 

 

 

132,412

 

Cost of revenue

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Licenses

 

 

4,634

 

 

 

 

 

 

4,634

 

 

 

4,561

 

 

 

4,278

 

Subscription (1)

 

 

20,734

 

 

 

 

 

 

20,734

 

 

 

16,406

 

 

 

13,051

 

Services and other (1)

 

 

29,302

 

 

 

 

 

 

29,302

 

 

 

23,623

 

 

 

19,709

 

Total cost of revenue

 

 

54,670

 

 

 

 

 

 

54,670

 

 

 

44,590

 

 

 

37,038

 

Gross profit

 

 

194,250

 

 

 

445

 

 

 

193,805

 

 

 

141,466

 

 

 

95,374

 

Operating expenses

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Research and development (1)

 

 

43,154

 

 

 

 

 

 

43,154

 

 

 

33,331

 

 

 

24,358

 

General and administrative (1)

 

 

34,781

 

 

 

 

 

 

34,781

 

 

 

17,678

 

 

 

9,680

 

Sales and marketing (1)

 

 

105,402

 

 

 

(4,857

)

 

 

110,259

 

 

 

80,514

 

 

 

58,607

 

Total operating expenses

 

 

183,337

 

 

 

(4,857

)

 

 

188,194

 

 

 

131,523

 

 

 

92,645

 

Income from operations

 

 

10,913

 

 

 

5,302

 

 

 

5,611

 

 

 

9,943

 

 

 

2,729

 

Other expense, net:

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Interest expense, net

 

 

(4,707

)

 

 

 

 

 

(4,707

)

 

 

(14,783

)

 

 

(7,277

)

Other, net

 

 

(1,446

)

 

 

 

 

 

(1,446

)

 

 

(459

)

 

 

(610

)

Total other expense, net

 

 

(6,153

)

 

 

 

 

 

(6,153

)

 

 

(15,242

)

 

 

(7,887

)

Income (loss) before income taxes

 

 

4,760

 

 

 

5,302

 

 

 

(542

)

 

 

(5,299

)

 

 

(5,158

)

Income tax (expense) benefit

 

 

(1,090

)

 

 

701

 

 

 

(1,791

)

 

 

(2,293

)

 

 

1,985

 

Net income (loss)

 

$

3,670

 

 

$

6,003

 

 

$

(2,333

)

 

$

(7,592

)

 

$

(3,173

)

Seasonality

(1)

Includes stock-based compensation expense as follows:

 

 

Year Ended December 31,

 

 

 

2018

 

 

2017

 

 

2016

 

 

 

(In thousands)

 

Cost of revenue - subscription

 

$

945

 

 

$

133

 

 

$

34

 

Cost of revenue - services and other

 

 

1,504

 

 

 

458

 

 

 

63

 

Research and development

 

 

3,026

 

 

 

658

 

 

 

118

 

General and administrative

 

 

7,798

 

 

 

2,062

 

 

 

96

 

Sales and marketing

 

 

5,702

 

 

 

1,203

 

 

 

257

 

Total stock-based compensation expense

 

$

18,975

 

 

$

4,514

 

 

$

568

 


The following table sets forth the consolidated statements of operations data for each of the periods presented as a percentage of total revenue:

 

 

Year Ended December 31,

 

 

 

2018

 

 

2018

 

 

2017

 

 

2016

 

 

 

with

adoption

(ASC 606)

 

 

without

adoption

(ASC 605)

 

 

as previously reported

(ASC 605)

 

Revenue

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Licenses

 

 

42

%

 

 

41

%

 

 

43

%

 

 

41

%

Subscription

 

 

42

 

 

 

43

 

 

 

38

 

 

 

37

 

Services and other

 

 

16

 

 

 

16

 

 

 

19

 

 

 

22

 

Total revenue

 

 

100

 

 

 

100

 

 

 

100

 

 

 

100

 

Cost of revenue

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Licenses

 

 

2

 

 

 

2

 

 

 

2

 

 

 

3

 

Subscription

 

 

8

 

 

 

8

 

 

 

9

 

 

 

10

 

Services and other

 

 

12

 

 

 

12

 

 

 

13

 

 

 

15

 

Total cost of revenue

 

 

22

 

 

 

22

 

 

 

24

 

 

 

28

 

Gross profit

 

 

78

 

 

 

78

 

 

 

76

 

 

 

72

 

Operating expenses

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Research and development

 

 

17

 

 

 

17

 

 

 

18

 

 

 

18

 

General and administrative

 

 

14

 

 

 

14

 

 

 

10

 

 

 

7

 

Sales and marketing

 

 

42

 

 

 

44

 

 

 

43

 

 

 

45

 

Total operating expenses

 

 

73

 

 

 

75

 

 

 

71

 

 

 

70

 

Income from operations

 

 

5

 

 

 

3

 

 

 

5

 

 

 

2

 

Other expense, net:

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Interest expense, net

 

 

(2

)

 

 

(2

)

 

 

(8

)

 

 

(5

)

Other, net

 

 

(1

)

 

 

(1

)

 

0

 

 

0

 

Total other expense, net

 

 

(3

)

 

 

(3

)

 

 

(8

)

 

 

(5

)

Income (loss) before income taxes

 

 

2

 

 

 

0

 

 

 

(3

)

 

 

(3

)

Income tax (expense) benefit

 

0

 

 

 

(1

)

 

 

(1

)

 

 

1

 

Net income (loss)

 

 

2

%

 

 

(1

)%

 

 

(4

)%

 

 

(2

)%

Impact of ASC 606 on the Comparability of Our Results of Operations

Our results of operations presented in the following tables include financial results for reporting periods during 2018, which are disclosed in compliance with the revised standard (ASC 606). We have elected the modified retrospective transition method; therefore, our historical financial results for reporting periods prior to 2018 have not been retroactively restated and are presentedgenerally experience seasonal fluctuations in conformity with the amounts previously reported under the prior revenue standard (ASC 605). See Note 3 of the accompanying Notes to Consolidated Financial Statements included in Part II, Item 8 of this Annual Report on Form 10-K for additional information related to our adoption of the revised standard (ASC 606).


Comparison of the Years Ended December 31, 2018 and 2017

Revenue

 

 

Year Ended December 31,

 

 

 

2018

 

 

2018

 

 

2017

 

 

2018 to 2017 $ and % variance

 

 

2018 to 2017 $ and % variance

 

 

 

with

adoption

(ASC

606)

 

 

without

adoption

(ASC 605)

 

 

with

adoption

(ASC 606)

 

 

without adoption

(ASC 605)

 

 

 

(In thousands, except percentages)

 

Revenue:

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Licenses

 

$

105,000

 

 

$

101,693

 

 

$

79,209

 

 

$

25,791

 

 

33%

 

 

$

22,484

 

 

28%

 

Subscription

 

 

104,033

 

 

 

106,532

 

 

 

71,007

 

 

 

33,026

 

 

47%

 

 

 

35,525

 

 

50%

 

Services and other

 

 

39,887

 

 

 

40,250

 

 

 

35,840

 

 

 

4,047

 

 

11%

 

 

 

4,410

 

 

12%

 

Total revenue

 

$

248,920

 

 

$

248,475

 

 

$

186,056

 

 

$

62,864

 

 

34%

 

 

$

62,419

 

 

34%

 

License Revenue. ASC 605 license revenue increased by $22.5 million, or 28%, for the year ended December 31, 2018 compared to the year ended December 31, 2017 primarily due to increased demand for our products and services from new and existing customers. The revised standard impacts the timing of revenue recognition related to our term license. Prior to our adoption of the revised standard, we historically recognized revenue under ASC 605 related to term license agreements ratably over the license term as license revenues. Under the revised standard, revenue allocable to the license portion of the arrangement is recognized in license revenues upon delivery of the license, while revenues allocated to maintenanceservices. Our quarterly sales are recognized ratably as subscription revenues. During the year ended December 31, 2018, total ASC 605 revenue from new customers was $60.4 million and license revenue from existing customers was $41.3 million. See Note 3 of the accompanying Notes to Consolidated Financial Statements included in Part II, Item 8 of this Annual Report on Form 10-K for additional information related to our adoption of the revised standard (ASC 606).

ASC 606 license revenue increasedimpacted by $25.8 million, or 33%, for the year ended December 31, 2018 compared to the year ended December 31, 2017. License revenue from new customers was greater than license revenue from existing customers for the year ended December 31, 2018. The increase in total license revenue was attributable to both increases in license sales to our new customers as well as follow-on sales to our existing customers. During the year ended December 31, 2018, revenue from new customers was $67.2 million and license revenue from existing customers was $37.8 million. Our revenue from any single customer is determined by the number of identities the customer is entitled to govern as well as the number of modules and solutions purchased.

Subscription Revenue. ASC 605 subscription revenue increased by $35.5 million, or 50%, for the year ended December 31, 2018 compared to the year ended December 31, 2017 primarily due to increase in ongoing maintenance revenue from our increased installed base. Approximately 90% of growth in year over year revenue was attributable to existing customers.

ASC 606 subscription revenue increased by $33.0 million, or 47%, for the year ended December 31, 2018. The increase was primarilyindustry buying patterns. As a result, of an increaseour sales have generally been highest in ongoing maintenance renewals derived from our existing customers. Revenue from existing customers accounted for 88% of total subscription revenue during the year ended December 31, 2018. Our customer base increased by 240, or 26%, from 933 customers at December 31, 2017 to 1,173 customers at December 31, 2018.

Services and Other Revenue. ASC 605 service and other revenue increased by $4.4 million, or 12% for the year ended December 31, 2018 compared to the year ended December 31, 2017 primarily due to higher demand for services from an increased number of customers.

ASC 606 services and other revenue increased by $4.0 million, or 11%, for the year ended December 31, 2018 compared to the year ended December 31, 2017. The increase is primarily a result of an increase in the number of customers using our consulting and training services.


Geographic Regions. Our operations in the United States contributed the largest portion of our revenue in each year ended December 31, 2018 and 2017 because of our larger and more established sales force and partner network in the United States as compared to our other regions. Revenue from Europe, the Middle East and Africa (“EMEA”) and the rest of the world also increased for years ended December 31, 2018 and 2017, primarily due to our investment in increasing the size of our international sales force and strengthening partnerships with global system integrators and resellers worldwide.

The following table sets forth, for each of the periods presented, our consolidated total revenue by geography and the respective percentage of total revenue:

 

 

Year Ended December 31,

 

 

 

2018

 

 

2018

 

 

2017

 

 

 

with adoption

(ASC 606)

 

 

without adoption

(ASC 605)

 

 

as previously reported

(ASC 605)

 

 

 

$

 

 

% of

revenue

 

 

$

 

 

% of

revenue

 

 

$

 

 

% of

revenue

 

 

 

(In thousands, except percentages)

 

United States

 

$

171,497

 

 

 

69

%

 

$

169,927

 

 

 

68

%

 

$

134,676

 

 

 

72

%

EMEA (1)

 

 

49,871

 

 

 

20

%

 

 

49,854

 

 

 

20

%

 

 

33,097

 

 

 

18

%

Rest of the World (1)

 

 

27,552

 

 

 

11

%

 

 

28,694

 

 

 

12

%

 

 

18,283

 

 

 

10

%

Total revenue

 

$

248,920

 

 

 

100

%

 

$

248,475

 

 

 

100

%

 

$

186,056

 

 

 

100

%

(1)

No single country represented more than 10% of our consolidated revenue.

Gross Profit and Gross Margin

 

 

Year Ended December 31,

 

 

 

2018

 

 

2018

 

 

2017

 

 

2018 to 2017 $ and

% variance

 

 

2018 to 2017 $ and

% variance

 

 

 

with

adoption

(ASC

606)

 

 

without adoption

(ASC 605)

 

 

with adoption

(ASC 606)

 

 

without adoption

(ASC 605)

 

 

 

(In thousands, except percentages)

 

Gross profit:

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Licenses

 

$

100,366

 

 

$

97,059

 

 

$

74,648

 

 

$

25,718

 

 

34%

 

 

$

22,411

 

 

30%

 

Subscription

 

 

83,299

 

 

 

85,798

 

 

 

54,601

 

 

 

28,698

 

 

53%

 

 

 

31,197

 

 

57%

 

Services and other

 

 

10,585

 

 

 

10,948

 

 

 

12,217

 

 

 

(1,632

)

 

(13)%

 

 

 

(1,269

)

 

(10)%

 

Total gross profit

 

$

194,250

 

 

$

193,805

 

 

$

141,466

 

 

$

52,784

 

 

37%

 

 

$

52,339

 

 

37%

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Gross margin:

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Licenses

 

 

96

%

 

 

95

%

 

 

94

%

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Subscription

 

 

80

%

 

 

81

%

 

 

77

%

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Services and other

 

 

27

%

 

 

27

%

 

 

34

%

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Total gross margin

 

 

78

%

 

 

78

%

 

 

76

%

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Licenses. ASC 606 license gross profit increased by $25.7 million, or 34%, during the year ended December 31, 2018 compared to the year ended December 31, 2017. The increase was the result of increased license revenues with only minor increases in third-party royalties. ASC 605 license gross profit increased by $22.4 million, or 30%, during the year ended December 31, 2018 compared to the year ended December 31, 2017 primarily due to increase in license revenue as the adoption of ASC 606 did not have any impact on cost of license revenues.

Subscription. ASC 605 subscription gross profit increased by $31.2 million, or 57%, during the year ended December 31, 2018 compared to the year ended December 31, 2017. Cost of subscription revenues under ASC 605 did not differ from cost of subscription revenues under ASC 606 during the year ended December 31, 2018.


ASC 606 subscription gross profit increased by $28.7 million, or 53%, during the year ended December 31, 2018 compared to the year ended December 31, 2017. The increase was the result of growth in subscription revenue, coupled with an increase in corresponding costs of subscription revenue at a rate lower than our revenue growth as we continue to build economies of scale within our customer support organization and our utilization of cloud-based hosting services. Approximately $1.2 million of the increase in cost of subscription revenue was due to increased cloud-based hosting costs for our cloud-based solution. Substantially all of the remaining year-over-year increase in cost of subscription revenue was due to increases in headcount, and related allocated overhead, to support the growth of our subscription cloud-based offering and ongoing maintenance for our expanding licensed customer base.

Services and Other. ASC 606 services and other gross profit decreased by $1.6 million, or 13%, during the year ended December 31, 2018 compared to the year ended December 31, 2017. This decrease was primarily attributable to the higher costs associated with expanding our infrastructure for our professional services and training organization to support an increasing number of customers for the year ended December 31, 2018. ASC 605 services and other gross profit decreased by $1.3 million, or 10%, during the year ended December 31, 2018 compared to the year ended December 31, 2017. Cost of services and other revenues under ASC 605 did not differ from cost of services and other revenues under ASC 606 during the year ended December 31, 2018.

Operating Expenses

 

 

Year Ended December 31,

 

 

 

2018

 

 

2018

 

 

2017

 

 

2018 to 2017 $ and

% variance

 

 

2018 to 2017 $ and

% variance

 

 

 

with

adoption

(ASC 606)

 

 

without adoption

(ASC 605)

 

 

with adoption

(ASC 606)

 

 

without adoption

(ASC 605)

 

 

 

(In thousands, except percentages)

 

Operating expenses:

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Research and development

 

$

43,154

 

 

$

43,154

 

 

$

33,331

 

 

$

9,823

 

 

29%

 

 

$

9,823

 

 

29%

 

General and administrative

 

 

34,781

 

 

 

34,781

 

 

 

17,678

 

 

 

17,103

 

 

97%

 

 

 

17,103

 

 

97%

 

Sales and marketing

 

 

105,402

 

 

 

110,259

 

 

 

80,514

 

 

 

24,888

 

 

31%

 

 

 

29,745

 

 

37%

 

Total operating expenses

 

$

183,337

 

 

$

188,194

 

 

$

131,523

 

 

$

51,814

 

 

39%

 

 

$

56,671

 

 

43%

 

Research and Development Expenses. Adoption of ASC 606 had no impact on research and development expenses. Research and development expenses increased by $9.8 million, or 29%, for the year ended December 31, 2018 compared to the year ended December 31, 2017. Approximately 81% of the increase was the result of an increase in headcount, and related allocated overhead, to optimize and expand our product offerings as well as pursue innovation in identity governance. Substantially all of the remaining increase in research and development expenses was the result of increased software and maintenance expenses, primarily cloud-based hosting costs related to the development of our cloud-based offering.

General and Administrative Expenses. Adoption of ASC 606 had no impact on general and administrative expenses. General and administrative expenses increased by $17.1 million, or 97%, for the year ended December 31, 2018, compared to the year ended December 31, 2017. Approximately 62% of the increase was the result of an increase in corporate headcount and related allocated overhead, to support the growth and scale of the business. In 2018, general and administrative expenses also increased by $6.3 million, or 37%, as a result of increased professional services expenses comprised of legal, accounting and consulting fees.

Sales and Marketing Expenses. ASC 606 sales and marketing expenses were $105.4 million for the year ended December 31, 2018 compared to ASC 605 sales and marketing expenses of $110.3 million. The difference of $4.9 million relates to the net impact of the deferral and subsequent amortization of contract acquisition cost under ASC 606.


ASC 606 sales and marketing expenses increased by $24.9 million, or 31%, for the year ended December 31, 2018 compared to the year ended December 31, 2017. Approximately $18.3 million, or 73%, of the increase was the result of our increased sales and marketing headcount and related allocated overhead, to support increased penetration into our existing customer base as well as expansion into new industry verticals and geographic markets. During the year ended December 31, 2018, as our headcount increased, we also experienced year-over-year increases in travel costs of $2.4 million. Advertising costs also increased by $1.4 million, for the year ended December 31, 2018. We adopted ASC 606 on January 1, 2018 and elected the modified retrospective transition method which included the capitalization and amortization of incremental costs of obtaining contracts. For the year ended December 31, 2018, deferred contract acquisition costs were $4.9 million lower than they would have been under the prior standard. See Note 3 of the accompanying Notes to Consolidated Financial Statements included in Part II, Item 8 of this Annual Report on Form 10-K for additional information related to our adoption of the revised standard (ASC 606).

Interest Expense, Net

Adoption of ASC 606 had no impact on interest expense, net of interest income, Interest expense, net decreased by $10.1 million, or 68%, for the year ended December 31, 2018, compared to the year ended December 31, 2017. As of December 31, 2018, we had no debt balances outstanding. Our interest expense decreased as a result of paying down our debt; please refer to the discussion of our credit facility below. This decrease was partially offset by approximately a $1.8 million loss on the resulting modification and subsequent extinguishment of our debt, inclusive of $0.4 million of cash prepayment penalties.

Comparison of the Years Ended December 31, 2017 and 2016

Revenue

 

 

Year Ended December 31,

 

 

 

2017 (1)

 

 

2016 (1)

 

 

variance $

 

 

variance %

 

 

 

(In thousands, except percentages)

 

Revenue:

 

 

 

Licenses

 

$

79,209

 

 

$

54,395

 

 

$

24,814

 

 

 

46

%

Subscription

 

 

71,007

 

 

 

49,364

 

 

 

21,643

 

 

 

44

%

Services and other

 

 

35,840

 

 

 

28,653

 

 

 

7,187

 

 

 

25

%

Total revenue

 

$

186,056

 

 

$

132,412

 

 

$

53,644

 

 

 

41

%

(1)

The comparative information for years prior to 2018 has not been adjusted to reflect the adoption of the revised standard and is reported on an ASC 605 basis. For additional information see Note 3 of our accompanying Notes to Consolidated Financial Statements included in Part II, Item 8 of this Annual Report on Form 10-K for further discussion.

License Revenue. License revenue increased by $24.8 million, or 46%, for the year ended December 31, 2017 compared to the year ended December 31, 2016.  Although license revenue from new customers was greater than license revenue from existing customers for December 31, 2017 and 2016, the increase in total license revenue was primarily attributable to follow-on sales to our existing customers. During the years ended December 31, 2017 and 2016 revenue from new customers was $48.4 million and $42.2 million and license revenue from existing customers was $30.8 million and $12.2 million, respectively. Our revenue from any single customer is determined by the number of identities the customer is entitled to govern as well as the number of modules and solutions purchased.

Subscription Revenue. Subscription revenue increased by $21.6 million, or 44%, for the year ended December 31, 2017 compared to the year ended December 31, 2016. The increase was primarily a result of an increase in ongoing maintenance renewals and an increase in maintenance revenue derived from new licenses. Our customer base increased by 238, or 34%, from 695 customers at December 31, 2016 to 933 customers at December 31, 2017. Approximately $1.2 million of the increase in subscription revenue is the result of a decrease in the purchase accounting write down of deferred revenue subsequent to the Acquisition.


Services and Other Revenue. Services and other revenue increased by $7.2 million, or 25%, for the year ended December 31, 2017 compared to the year ended December 31, 2016. The increase is primarily a result of an increase in the number of customers using our consulting and training services.

Geographic Regions. Our operations in the United States were responsible for the largest portion of our revenue in each year ended December 31, 2017 and 2016 because of our larger and more established sales force and partner network in the United States as compared to our other regions. Revenue from both Europe, the Middle East and Africa (“EMEA”) and the rest of the world also increased for years ended December 31, 2017 and 2016, primarily due to our investment in increasing the size of our international sales force and strengthening partnerships with global system integrators and resellers worldwide.

The following table sets forth, for each of the periods presented, our consolidated total revenue by geography and the respective percentage of total revenue:

 

 

Year Ended December 31,

 

 

 

2017 (1)

 

 

2016 (1)

 

 

 

$

 

 

% of

revenue

 

 

$

 

 

% of

revenue

 

 

 

(In thousands, except percentages)

 

United States

 

$

134,676

 

 

 

72

%

 

$

92,116

 

 

 

70

%

EMEA (2)

 

 

33,097

 

 

 

18

%

 

 

25,668

 

 

 

19

%

Rest of the World (2)

 

 

18,283

 

 

 

10

%

 

 

14,628

 

 

 

11

%

Total revenue

 

$

186,056

 

 

 

100

%

 

$

132,412

 

 

 

100

%

(1)

The comparative information for years prior to 2018 has not been adjusted to reflect the adoption of the revised standard and is reported on an ASC 605 basis. For additional information see Note 3 of our accompanying Notes to Consolidated Financial Statements included in Part II, Item 8 of this Annual Report on Form 10-K for further discussion.

(2)

No single country represented more than 10% of our consolidated revenue.

Gross Profit and Gross Margin

 

 

Year Ended December 31,

 

 

 

2017 (1)

 

 

2016 (1)

 

 

variance $

 

 

variance %

 

 

 

(In thousands, except percentages)

 

Gross profit:

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Licenses

 

$

74,648

 

 

$

50,117

 

 

$

24,531

 

 

 

49

%

Subscription

 

 

54,601

 

 

 

36,313

 

 

 

18,288

 

 

 

50

%

Services and other

 

 

12,217

 

 

 

8,944

 

 

 

3,273

 

 

 

37

%

Total gross profit

 

$

141,466

 

 

$

95,374

 

 

$

46,092

 

 

 

48

%

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Gross margin:

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Licenses

 

 

94

%

 

 

92

%

 

 

 

 

 

 

 

 

Subscription

 

 

77

%

 

 

74

%

 

 

 

 

 

 

 

 

Services and other

 

 

34

%

 

 

31

%

 

 

 

 

 

 

 

 

Total gross margin

 

 

76

%

 

 

72

%

 

 

 

 

 

 

 

 

(1)

The comparative information for years prior to 2018 has not been adjusted to reflect the adoption of the revised standard and is reported on an ASC 605 basis. For additional information see Note 3 of our accompanying Notes to Consolidated Financial Statements included in Part II, Item 8 of this Annual Report on Form 10-K for further discussion.

Licenses. License gross profit increased by $24.5 million, or 49%, during the year ended December 31, 2017 compared to the year ended December 31, 2016. The increase was the result of increased license revenues with only minor increases in third party royalties.


Subscription. Subscription gross profit increased by $18.3 million, or 50%, during the year ended December 31, 2017, compared to the year ended December 31, 2016. The increase was the result of growth in subscription revenue, as described above, coupled with growth in costs of subscription revenue at a rate lower than our revenue growth as we continue to build economies of scale within our customer support organization and our utilization of cloud-based hosting services.

Services and Other. Services and other gross profit increased by $3.3 million, or 37%, during the year ended December 31, 2017, compared to the year ended December 31, 2016. This increase was the result of the volume and mix of services provided in the period yielding a higher price per hour as well as the headcount required to provide such professional services increasing at a slower rate as we continue to build economies of scale within our professional services and training organization.

Operating Expenses

 

 

Year Ended December 31,

 

 

 

2017 (1)

 

 

2016 (1)

 

 

variance $

 

 

variance %

 

 

 

(In thousands, except percentages)

 

Operating expenses:

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Research and development

 

$

33,331

 

 

$

24,358

 

 

$

8,973

 

 

 

37

%

General and administrative

 

 

17,678

 

 

 

9,680

 

 

 

7,998

 

 

 

83

%

Sales and marketing

 

 

80,514

 

 

 

58,607

 

 

 

21,907

 

 

 

37

%

Total operating expenses

 

$

131,523

 

 

$

92,645

 

 

$

38,878

 

 

 

42

%

(1)

The comparative information for years prior to 2018 has not been adjusted to reflect the adoption of the revised standard and is reported on an ASC 605 basis. For additional information see Note 3 of our accompanying Notes to Consolidated Financial Statements included in Part II, Item 8 of this Annual Report on Form 10-K for further discussion.

Research and Development Expenses. Research and development expenses increased by $9.0 million, or 37%, for the year ended December 31, 2017, compared to the year ended December 31, 2016. Approximately 81% of this increase was the result of an increase in headcount, and related allocated overhead, to optimize and expand our product offerings as well as pursue innovation in identity governance. Substantially all of the remaining increase in research and development expenses was the result of increased software and maintenance expenses, primarily cloud-based hosting costs related to the development of our cloud-based offering.

General and Administrative Expenses. General and administrative expenses increased by $8.0 million, or 83%, for the year ended December 31, 2017, compared to the year ended December 31, 2016. Approximately 77% of the increase was the result of an increase in corporate headcount, and related allocated overhead, to support the growth and scale of the business. In 2017, approximately $2.0 million of increase was related to stock-based compensation expense compared to 2016. Additionally, general and administrative expenses increased as a result of increase in professional services expenses comprised of legal, accounting and consulting fees.

Sales and Marketing Expenses. Sales and marketing expenses increased by $21.9 million, or 37%, for the year ended December 31, 2017, compared to the year ended December 31, 2016. Approximately $17.4 million, or 80%, of the increase was the result of our increased sales and marketing headcount, and related allocated overhead, to support increased penetration into our existing customer base as well as expansion into new industry verticals and geographic markets. As our headcount increased, we also experienced related increases in travel and advertising costs of $1.2 million and $1.7 million, respectively, for the year ended December 31, 2017, compared to the year ended December 31, 2016. Substantially all of the remaining increase in sales and marketing expenses was the result of increased partner commissions and consulting costs.


Interest Expense, Net

Interest expense, net of interest income, increased by $7.3 million, or 93%, for the year ended December 31, 2017, compared to the year ended December 31, 2016. These increases were the result of our entry into a new credit facility, effective in August 2016, which increased the stated interest rate from 3.7% to 9.0%, as well as our amendment in June of 2017, which increased the term loan principal by $50 million. Additionally, during the fourth quarter of 2017, we paid down $90.0 million of our debt resulting in approximately $1.4 million of cash prepayment penaltiesa calendar year and $1.7 million in a non-cash loss on the resulting modification and partial extinguishment of our debt.

Selected Quarterly Financial Data (Unaudited)

The following table sets forth selected summarized unaudited quarterly financial information for the years ended December 31, 2018 and 2017. The information for each quarter has been prepared on a basis consistent with our audited consolidated financial statements, and reflect,lowest in the opinion of management, all adjustments of a normal, recurring nature that are necessary for a fair presentation of the financial information contained in those statements. The following quarterly financial data should be read in conjunction with our consolidated financial statements included elsewhere in this Annual Report on Form 10-K.

2018:

 

 

Three Months Ended

 

 

 

12/31/2018

 

 

9/30/2018

 

 

6/30/2018

 

 

3/31/2018

 

 

12/31/2018

 

 

9/30/2018

 

 

6/30/2018

 

 

3/31/2018

 

 

 

with adoption (ASC 606)

 

 

without adoption (ASC 605)

 

 

 

(In thousands, except share and per share data)

 

Total revenue

 

$

80,588

 

 

$

65,735

 

 

$

53,656

 

 

$

48,941

 

 

$

77,782

 

 

$

66,419

 

 

$

54,560

 

 

$

49,714

 

Gross profit

 

$

66,078

 

 

$

51,721

 

 

$

40,280

 

 

$

36,171

 

 

$

63,272

 

 

$

52,405

 

 

$

41,184

 

 

$

36,944

 

Income (loss) from operations

 

$

11,189

 

 

$

4,783

 

 

$

(1,352

)

 

$

(3,707

)

 

$

7,228

 

 

$

4,510

 

 

$

(1,837

)

 

$

(4,290

)

Net income (loss)

 

$

5,143

 

 

$

1,808

 

 

$

(979

)

 

$

(2,302

)

 

$

5,979

 

 

$

3,302

 

 

$

(5,647

)

 

$

(5,967

)

Net income (loss) per share

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Basic:

 

$

0.06

 

 

$

0.02

 

 

$

(0.01

)

 

$

(0.03

)

 

$

0.07

 

 

$

0.04

 

 

$

(0.07

)

 

$

(0.07

)

Diluted:

 

$

0.06

 

 

$

0.02

 

 

$

(0.01

)

 

$

(0.03

)

 

$

0.07

 

 

$

0.04

 

 

$

(0.07

)

 

$

(0.07

)

Weighted average shares outstanding

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Basic:

 

 

87,171,161

 

 

 

86,825,168

 

 

 

86,246,056

 

 

 

85,719,240

 

 

 

87,171,161

 

 

 

86,825,168

 

 

 

86,246,056

 

 

 

85,719,240

 

Diluted:

 

 

90,234,993

 

 

 

90,355,212

 

 

 

86,246,056

 

 

 

85,719,240

 

 

 

90,234,993

 

 

 

90,355,212

 

 

 

86,246,056

 

 

 

85,719,240

 

2017:

 

 

Three months ended

 

 

 

12/31/2017

 

 

9/30/2017

 

 

6/30/2017

 

 

3/31/2017

 

 

 

as previously reported (ASC 605)

 

 

 

(in thousands, except share and per share data)

 

Total revenue

 

$

67,768

 

 

$

43,562

 

 

$

39,260

 

 

$

35,466

 

Gross profit

 

$

55,086

 

 

$

32,484

 

 

$

28,565

 

 

$

25,331

 

Income (loss) from operations

 

$

10,520

 

 

$

407

 

 

$

(1,183

)

 

$

199

 

Net income (loss)

 

$

5,382

 

 

$

(6,387

)

 

$

(4,304

)

 

$

(2,283

)

Net income (loss) per share

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Basic:

 

$

0.03

 

 

$

(0.24

)

 

$

(0.22

)

 

$

(0.18

)

Diluted:

 

$

0.03

 

 

$

(0.24

)

 

$

(0.22

)

 

$

(0.18

)

Weighted average shares outstanding

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Basic:

 

 

65,870,258

 

 

 

48,219,826

 

 

 

47,930,190

 

 

 

47,208,477

 

Diluted:

 

 

69,166,069

 

 

 

48,219,826

 

 

 

47,930,190

 

 

 

47,208,477

 


Seasonality and Quarterly Trends

Our quarterly results reflect seasonality in the sale of our products and services. first quarter. Although these seasonal factors are common in the technology industry, historical patterns should not be considered a reliable indicator of our future sales activity or performance. Our quarterly

35

Table of Contents
Results of Operations
The following table sets forth our results of operations for the periods presented:
Year Ended December 31,
202120202019
(In thousands)
Revenue
Licenses$113,004 $120,874 $102,800 
Subscription273,197 196,817 143,390 
Services and other52,753 47,563 42,325 
Total revenue438,954 365,254 288,515 
Cost of revenue
Licenses5,212 4,467 4,239 
Subscription (1)
58,790 37,644 26,877 
Services and other (1)
50,486 38,517 34,359 
Impairment of intangible assets744 5,119 — 
Total cost of revenue115,232 85,747 65,475 
Gross profit323,722 279,507 223,040 
Operating expenses
Research and development (1)
98,255 71,191 56,120 
General and administrative (1)
48,979 37,783 39,816 
Sales and marketing (1)
235,564 169,656 136,537 
Total operating expenses382,798 278,630 232,473 
Income (loss) from operations(59,076)877 (9,433)
Other income (expense), net
Interest income775 2,019 2,468 
Interest expense(2,680)(18,612)(5,041)
Other income (expense), net(467)33 (1,082)
Total other expense, net(2,372)(16,560)(3,655)
Loss before income taxes(61,448)(15,683)(13,088)
Income tax (expense) benefit(186)4,920 4,588 
Net loss$(61,634)$(10,763)$(8,500)
36

Table of Contents
(1)Includes stock-based compensation expense as follows:
Year Ended December 31,
202120202019
(In thousands)
Cost of revenue - subscription$3,688 $1,758 $1,142 
Cost of revenue - services and other3,733 1,963 1,379 
Research and development12,827 6,282 3,517 
General and administrative10,563 6,802 5,990 
Sales and marketing20,946 12,252 6,686 
Total stock-based compensation expense$51,757 $29,057 $18,714 
The following table sets forth the results of operations for each of the periods presented as a percentage of total revenue:
Year Ended December 31,
202120202019
Revenue
Licenses26 %33 %35 %
Subscription62 54 50 
Services and other12 13 15 
Total revenue100 100 100 
Cost of revenue
Licenses
Subscription13 10 
Services and other12 11 12 
Impairment of intangible assets— — 
Total cost of revenue26 23 23 
Gross profit74 77 77 
Operating expenses
Research and development22 19 20 
General and administrative11 10 14 
Sales and marketing54 47 47 
Total operating expenses87 76 81 
Income (loss) from operations(13)(4)
Other income (expense), net
Interest income— 
Interest expense(1)(6)(2)
Other income (expense), net— — — 
Total other expense, net(1)(5)(1)
Loss before income taxes(14)(4)(5)
Income tax (expense) benefit— 
Net loss(14)%(3)%(3)%
37

Table of Contents
Comparison of the Years Ended December 31, 2021 and 2020
Revenue
Year Ended December 31,
20212020variance $variance %
(In thousands, except percentages)
Revenue
Licenses$113,004 $120,874 $(7,870)(7)%
Subscription
SaaS112,720 66,913 45,807 68 %
Maintenance and support153,621 126,792 26,829 21 %
Other subscription services6,856 3,112 3,744 120 %
Total subscription273,197 196,817 76,380 39 %
Services and other52,753 47,563 5,190 11 %
Total revenue$438,954 $365,254 $73,700 20 %
License Revenue. License revenue decreased by $7.9 million, or 7%, for the year ended December 31, 2021 compared to the year ended December 31, 2020 primarily due to SaaS offerings becoming a larger portion of new sales. During the years ended December 31, 2021 and 2020, license revenue from new customers was $67.2 million and $76.8 million, and license revenue from existing customers was $45.8 million and $44.1 million for the respective periods. 
Subscription Revenue. Subscription revenue increased sequentially within each calendarby $76.4 million, or 39%, for the year presented; however,ended December 31, 2021 compared to the year ended December 31, 2020 primarily due to an increase in SaaS revenue as we experiencedcontinue to see strong momentum in our SaaS business and an increase in ongoing maintenance and support revenue from our increased installed base. During the years ended December 31, 2021 and 2020, SaaS and other subscription services revenue from new customers was $25.3 million and $13.7 million, and SaaS and other subscription services revenue from existing customers was $94.3 million and $56.4 million for the respective periods. During the years ended December 31, 2021 and 2020, maintenance and support revenue from new customers was $9.5 million and $8.3 million, and maintenance and support revenue from existing customers was $144.1 million and $118.5 million for the respective periods.
Services and Other Revenue. Services and other revenue increased by $5.2 million, or 11% for the year ended December 31, 2021 compared to the year ended December 31, 2020. This increase is primarily a decline sequentially fromresult of an increase in the fourth quarternumber of customers using our consulting and training services.
Geographic Regions. Our customers in the United States contributed the largest portion of our revenue in each year ended December 31, 2021 and 2020 because we have more market momentum related to our larger and more established sales force, sales pipeline and brand recognition and awareness in the first quarterUnited States as compared to our other regions. Revenue is classified by the following major geographic areas: (i) United States, (ii) Europe, the Middle East and Africa (“EMEA”) and (iii) rest of the subsequent year due to increased customer purchasing activity in each fourth quarter due toworld. customer budget and purchasing trends. We continue to experience growthinvest in revenue when comparing similar periods year over yearincreasing the size of our international sales force and strengthening partnerships with global system integrators and resellers worldwide, and as a result, our international revenues are growing as a percentage of total revenues. For the year ended December 31, 2021, revenue in the United States, EMEA and the rest of the world increased year-over-year.
38

Table of Contents
The following table sets forth our consolidated total revenue by geography and the respective percentage of total revenue for the periods presented:
Year Ended December 31,
20212020
$% of revenue$% of revenue
(In thousands, except percentages)
United States$302,524 69 %$263,332 72 %
EMEA (1)
80,838 18 %62,249 17 %
Rest of the World (1)
55,592 13 %39,673 11 %
Total revenue$438,954 100 %$365,254 100 %

(1)No single country outside of the United States represented more than 10% of our abilityrevenue.
Gross Profit and Gross Margin
Year Ended December 31,
20212020variance $variance %
(In thousands, except percentages)
Gross profit
Licenses$107,792 $116,407 $(8,615)(7)%
Subscription
Subscription214,407 159,173 55,234 35 %
Impairment of intangible assets(744)(5,119)4,375 (85)%
Total subscription213,663 154,054 59,609 39 %
Services and other2,267 9,046 (6,779)(75)%
Total gross profit$323,722 $279,507 $44,215 16 %
Gross margin
Licenses95 %96 %
Subscription78 %78 %
Services and other%19 %
Total gross margin74 %77 %
Licenses. License gross profit decreased by $8.6 million, or 7%, during the year ended December 31, 2021 compared to attract newthe year ended December 31, 2020. The decrease in gross profit was the result of decreased license revenues with only minor increases in third party royalties. Gross margin remained materially consistent with the prior period.
Subscription. Subscription gross profit increased by $59.6 million, or 39%, during the year ended December 31, 2021 compared to the year ended December 31, 2020. The increase was primarily the result of increased subscription revenues, as described above, partially offset by an approximately $16.8 million increase in cost in revenue compared to the prior period. The increase in cost of revenue during the year ended December 31, 2021 was driven by a $10.5 million increase in employee-based costs due to increases in headcount and related allocated overhead to support the growth of our SaaS offerings and ongoing maintenance and support for our expanding installed customer base, an $8.7 million increase in cloud-based hosting costs to further support the scalability of our SaaS offerings and a $2.0 million increase in amortization expense for developed technology acquired, partially offset by a decrease of $4.4 million in impairment of intangible assets.
Services and Other. Services and other gross profit decreased by $6.8 million, or 75%, during the year ended December 31, 2021 compared to the year ended December 31, 2020. The decrease in gross profit is primarily attributable to a $12.0 million increase in cost of services provided compared to the prior period, partially offset by increased revenues due to customer growth. The increase in cost of services provided during the year ended December 31, 2021 was primarily driven by an $9.4 million increase in employee-based costs to support an increasing number of customers and a $3.1 million increase in partner costs due to higher partner utilization in our professional services and training organization.
39

Table of Contents
Operating Expenses
Year Ended December 31,
20212020variance $variance %
(In thousands, except percentages)
Operating expenses
Research and development$98,255 $71,191 $27,064 38 %
General and administrative48,979 37,783 11,196 30 %
Sales and marketing235,564 169,656 65,908 39 %
Total operating expenses$382,798 $278,630 $104,168 37 %
Research and Development Expenses. Research and development expenses increased by $27.1 million, or 38%, for the year ended December 31, 2021 compared to the year ended December 31, 2020. This increase was primarily driven by a $25.3 million increase in employee-based costs to optimize and expand our product offerings withinas well as pursue innovation in identity security. Substantially all of the remaining increase in research and development expenses was the result of a $2.1 million increase in software and hosting arrangement expenses, partially offset by a $0.4 million decrease in professional services expense.
General and Administrative Expenses. General and administrative expenses increased by $11.2 million, or 30%, for the year ended December 31, 2021 compared to the year ended December 31, 2020. This increase was primarily driven by a $4.3 million increase in professional service fees associated with our acquisitions of Intello Inc. and ERP Maestro, Inc. and consulting services, a $3.8 million increase in employee-based costs for stock-based compensation, a $2.3 million increase in provision for credit losses and a $0.7 million increase in software and hosting expenses.
Sales and Marketing Expenses. Sales and marketing expenses increased by $65.9 million, or 39%, for the year ended December 31, 2021 compared to the year ended December 31, 2020. This increase was primarily driven by a $60.0 million increase in employee-based costs, including commissions, to support increased penetration into our existing customer base.

Our operatingbase and expansion into new industry verticals and geographic markets, as well as a $0.9 million increase in professional services expense relating primarily to advisory services, a $2.7 million increase in software and hosting arrangement expenses have generallyprimarily to support increased sequentially headcount and a $1.8 million increase in intangible amortization.

Interest Income and Interest Expense
Interest Income
Interest income decreased by $1.2 million for the year ended December 31, 2021 compared to the year ended December 31, 2020. This decrease was primarily due to a decrease in interest rates on our money market accounts and a decrease in our cash balance.
Interest Expense
Interest expense decreased by $15.9 million for the year ended December 31, 2021 compared to the year ended December 31, 2020. This decrease was primarily due to lower amortization expense related to the Notes as a result of our growth adoption of ASU 2020-06, which eliminated the embedded conversion feature of the Notes. See Note 1 “Description of Business and Summary of Significant Accounting Policies” in our notes to our consolidated financial statements included in this Annual Report for more information regarding the adoption of ASU 2020-06.
Income Tax (Expense) Benefit
The Company recorded an income tax expense of $0.2 million for the year ended December 31, 2021 compared to an income tax benefit of $4.9 million for the year ended December 31, 2020, leading to a net expense increase of $5.1 million year-over-year. This is primarily due to current year losses and an increase in valuation allowance. We recognize deferred tax assets to the extent that we believe these assets are more likely than not to be realized and continue to maintain a valuation allowance to reduce our deferred tax assets to the amount realizable. The total valuation allowance is $47.3 million and is primarily related to increasesloss and credit carryforwards.
The effective tax rate for the years ended December 31, 2021 and 2020 were (0.3)% and 31.4%, respectively. The main drivers for the differences in personnel-related coststhe rates from the prior period to support our expanded operations and our continued investment in our platform infrastructure and service capabilities. Also, general and administrative expenses have increased as a result of being a public company, including costs to comply with the rules and regulations applicable to companies listed on a national securities exchange, costscurrent period are related to compliancean increase in pre-tax book
40

Table of Contents
loss, the impact of stock compensation and reporting obligations pursuantthe increase in valuation allowance. Our tax expense to the rules and regulations of the SEC and increased expenses for insurance, investor relations and professional services.

Quarterly Key Business Metrics

 

 

Three Months Ended

 

 

 

12/31/2018

 

 

9/30/2018

 

 

6/30/2018

 

 

3/31/2018

 

 

12/31/2017

 

 

 

 

9/30/2017

 

 

 

 

6/30/2017

 

 

 

 

3/31/2017

 

Number of customers

 

 

1,173

 

 

 

1,090

 

 

 

1,031

 

 

 

984

 

 

 

933

 

 

 

 

 

829

 

 

 

 

 

776

 

 

 

 

 

725

 

Subscription revenue as a

percentage of total revenue (1)

 

 

37

%

 

 

42

%

 

 

45

%

 

 

46

%

 

 

31

%

 

 

 

 

42

%

 

 

 

 

42

%

 

 

 

 

42

%

Adjusted EBITDA

(in thousands) (ASC 606) (1)

 

$

18,580

 

 

$

12,044

 

 

$

4,931

 

 

$

3,925

 

 

NA

 

 

 

 

NA

 

 

 

 

NA

 

 

 

 

NA

 

Adjusted EBITDA

(in thousands) (ASC 605)

 

$

14,619

 

 

$

11,771

 

 

$

4,446

 

 

$

3,342

 

 

$

17,116

 

 

 

 

$

3,376

 

 

 

 

$

1,857

 

 

 

 

$

3,152

 

(1)

The comparative information for years prior to 2018 has not been adjusted to reflect the adoption of the revised standard and is reported on an ASC 605 basis. For additional information see Note 3 of our accompanying Notes to Consolidated Financial Statements included in Part II, Item 8 of this Annual Report on Form 10-K for further discussion.

Our number of customers increased sequentially as of December 31, 2018date relates primarily to 1,173 from 725 as of March 31, 2017. Our growth in customer count was driven by increased demand of our products and market acceptance of our subscription servicesstate as well as an increased presence of our product offerings across all of our geographies. The growthforeign income taxes. For further information, refer to Note 15 “Income Taxes” in our sales of productnotes to our consolidated financial statements included in this Annual Report.

We operate in several tax jurisdictions and services was consistent with our plansare subject to continue expanding our global presence, through our channel partner network which allows us to target new customers while continuing to support our existing customers.

Our quarterly subscription revenue increasedtaxes in each period presented primarily duecountry or jurisdiction in which we conduct business. Earnings from our non-U.S. activities are subject to increases in maintenance renewals as a result of our expanding licensed customer base. Subscription revenue as a percentage of total revenue experienced a decline sequentially in fourth quarter of each year duelocal country income tax and may be subject to composition of revenue mix between license and subscription as well as timing of sales volume. For additional information see Seasonality and quarterly trend discussion above. Sales of subscriptionsU.S. income tax if such earnings are distributed to our platform also continue to grow as a result of the expanding breadth and functionality of our platform, increasing brand awareness, and the success of our sales efforts with new and existing customers. We recognize revenue from maintenance and subscription fees ratably over the term of the contract period; therefore, changes in our sales activity in a period may not be as apparent as a change to our revenue until future periods.

U.S.

Liquidity and Capital Resources

As of December 31, 2018, we had $71.0 million of cash and cash equivalents, of which, $3.4 million of cash and cash equivalents were held in our foreign subsidiaries. We do not consider the earnings of our foreign subsidiaries, with the exception of India, to be permanently reinvested in foreign jurisdictions. Prior to the Tax Cuts and Jobs Act, the Company had consistently applied Section 956 to its intercompany cash flows. Under the Act, beginning in 2018, global intangible low-taxed income (“GILTI”) provisions apply providing an incremental tax on low taxed foreign income. The GILTI provisions require the Company to include in its U.S. income tax return foreign subsidiary earnings in excess of an allowable return on the foreign subsidiary’s tangible assets. As a result of applying these provisions, the majority of the earnings in our foreign subsidiaries represent income that was previously taxed in the United States. As a result, there would be no material income tax consequences to repatriating the cash currently held in our foreign subsidiaries. In India, weWe continue to invest and grow our research and development activities in India and have no plans to repatriate undistributed earningearnings held in India back to the U.S. parent company,company.

Liquidity, Capital Resources and therefore consider earningsCash Requirements
As of December 31, 2021, we had $435.4 million of cash and cash equivalents (of which $7.5 million is held in Indiaour foreign subsidiaries) and $75.0 million of availability under the Credit Agreement. As of December 31, 2021, we had $182.6 million in net working capital, which we define as current assets less current liabilities, excluding deferred revenue. As of December 31, 2020, we had $510.3 million of cash and cash equivalents (of which $4.8 million is held in our foreign subsidiaries) and $75.0 million of availability under the Credit Agreement. As of December 31, 2020, we had $278.7 million in net working capital. The decrease in cash and cash equivalents and net working capital is due primarily to cash paid for the acquisitions of Intello Inc. and ERP Maestro Inc. See Note 5 "Business Combinations" in our notes to our consolidated financial statements included in this Annual Report for more information regarding these business acquisitions.
On March 11, 2019, SailPoint Technologies, Inc., as borrower, and certain of our other wholly owned subsidiaries entered into a credit agreement (as amended, the “Credit Agreement”). In September 2019, the Company amended the Credit Agreement in connection with the issuance and sale of the Notes. Such amendment included a decrease in the commitments for revolving credit loans from an initial $150.0 million to $75.0 million, with a $15.0 million letter of credit sublimit, which amount can be permanently reinvested.

increased or decreased under specified circumstances and is subject to certain financial covenants. Borrowings pursuant to the Credit Agreement may be used for working capital and other general corporate purposes, including for acquisitions permitted under the Credit Agreement. The Credit Agreement is scheduled to mature on March 11, 2024. We had no outstanding revolving credit loan balance and we were in compliance with all applicable covenants as of December 31, 2021. See Note 9 “Credit Agreement” in our notes to our consolidated financial statements included in this Annual Report for more information regarding terms and conditions of the Credit Agreement.

In September 2019, we issued $400.0 million aggregate principal amount of 0.125% convertible senior notes due 2024 (the “Notes”) in a private offering (the “Offering”) to qualified institutional buyers. The net proceeds from the Offering were approximately $391.2 million, after deducting discounts and commissions and other fees and expenses payable by the Company in connection with the Offering. In conjunction with the issuance of the Notes, and exercise in full of the initial purchasers’ option, the Company used approximately $37.1 million of the net proceeds to pay the cost of the privately negotiated capped call transactions (the “Capped Call Transactions”) to reduce our exposure to additional cash payments above principal balances in the event of a cash conversion of the Notes. The Notes will mature on September 15, 2024, unless earlier redeemed, repurchased or converted. The Notes bear interest at a fixed rate of 0.125% per year payable semiannually in arrears on March 15 and September 15 of each year. As of December 31, 2021, we had an aggregate of $1.3 million in contractual interest payments, of which $0.5 million are due within the next 12 months.
As of December 31, 2021, the Notes are convertible at the option of the holders. We have the ability to settle conversions of the Notes in cash, shares of our common stock, or a combination of cash and shares of our common stock at our own election. The impact of the Notes on our liquidity will depend on whether we elect to settle any conversion in shares of our common stock or a combination of cash and shares. It is our current intent to settle conversions of the Notes through combination settlement, which involves repayment of the principal portion in cash and any excess of the conversion value over the principal amount in shares of our common stock. During the year ended December 31, 2021, the Company settled conversion requests in the aggregate principal amount of $10.2 million and terminated corresponding Capped Call Transactions. In connection with these transactions, we paid $10.2 million in cash to the converting holders for the principal amount, issued to the converting holders 181,629 shares of the Company's common stock with a fair value of approximately $10.1 million, and received 37,301 shares of the Company's common stock bearing a fair value of $1.9 million, pursuant to the terminated Capped Call Transactions. As of the date of this filing, no other holders of the Notes have submitted requests for conversion. See Note 10 “Convertible Senior Notes and Capped Call Transactions” in our notes to our consolidated financial
41

Table of Contents
statements included in this Annual Report for more information regarding terms and conditions of the Notes and Capped Call Transactions.
As of December 31, 2021, we had in aggregate $18.2 million in contractual commitments associated with agreements that are enforceable and legally binding, of which $12.3 million are due within the next 12 months. Such amounts do not include obligations under contracts that we can cancel without significant penalty and purchase orders as the purchase orders represent authorizations to purchase rather than binding agreements. We also anticipate that we may spend a minimum of $48 million over the next three years for hosting services under a preferred pricing hosting arrangement that is in anticipation of the growth in our SaaS business. Forecasts are subject to change, and accordingly, so is our anticipated use of the preferred pricing.
As of December 31, 2021, we had $2.5 million of tax liabilities related to our uncertain tax positions. We cannot reasonably estimate the period which this obligation may be incurred, if at all.
The Company has operating lease obligations for our offices, primarily our corporate headquarters in Austin, Texas, that consists of future non-cancelable minimum rental payments in the aggregate amount of $38.7 million. As of December 31, 2021, we had an outstanding letter of credit in the amount of $6.0 million, which is classified as restricted cash, primarily related to our corporate headquarters. For more information on our operating leases, refer to Note 7 “Leases” in our notes to our consolidated financial statements included in this Annual Report.
We believe that existing cash and cash equivalents, any positive cash flows from operations and available borrowings under our credit agreementCredit Agreement will be sufficient to support working capital, and capital expenditure and other cash requirements for at least the next 12 months.months and, based on our current expectations, for the foreseeable future thereafter. Our future capital requirements, both near-term and long-term, will depend on many factors, including our growth rate, the timing and extent of spending to support research and development efforts, the continued expansion of sales and marketing activities, and the introduction of new solutions and product enhancements.enhancements, the continuing market acceptance of our offerings and services, the costs of any future acquisitions in complementary businesses and technologies and the impact of the COVID-19 pandemic to our and our customers', vendors' and partners' businesses. To the extent existing cash and cash equivalents are not sufficient to fund future activities, we may borrow under our Credit Agreement or seek to raise additional funds through equity, equity-linked or debt financings. Any additional equity financing may be dilutive to our existing stockholders. We may enter into agreements or letters of intent with respect to potential investments in, or acquisitions of, complementary businesses, services or technologies, which could also require us to seek additional equity financing, incur indebtedness or use cash resources. Also, as of December 31, 2018 In the event that additional financing is required from outside sources, we may not be able to raise it on terms acceptable to us or at all. If we are unable to raise additional capital when desired, or if we cannot expand our operations or otherwise capitalize on our business opportunities because we lack sufficient capital, our business, operating results and 2017, we had no material commitments for capital expenditures.

financial condition would be adversely affected.

Since inception, we have financed operations primarily through license fees, SaaS subscription fees, maintenance fees, subscriptionand support fees, consulting and training fees, borrowings under our prior credit agreement and, to a lesser degree, the sale of our equity securities. Our principal uses of cash are funding operations, capital expenditures, and capital expenditures.making strategic business acquisitions. Over the past several years, revenue has increased significantly from year to year and, as a result, cash flows from customer collections have increased. However, operating expenses have also increased significantly as we have invested in growing our business. Our operating cash requirements may increase in the future as we continue to invest in the strategic growth of our company.

Credit Agreement

On March 11, 2019, we, SailPoint Technologies, Inc., as borrower, and certain of our other wholly owned subsidiaries entered into a credit agreement with the lenders party thereto, Citibank, N.A., as administrative agent, sole lead arranger and sole bookrunner, and Royal Bank of Canada and Bank of America, N.A., as co-documentation agents. Our credit agreement provides for an initial $150 million in commitments for revolving credit loans, with a $15 million letter of credit sublimit, which amount can be increased or decreased under specified circumstances. As of March 11,2019, we had no outstanding revolving credit loans. In addition, our credit agreement provides for the abilitykey initiatives to incur uncommitted term loan facilities if, among other things, the Senior Secured Net Leverage Ratio (as defined in our credit agreement), calculated giving pro forma effect to the requested term loan facility, is no greater than 3.50 to 1.00.

Borrowings under our credit agreement are scheduled to mature in March 2024. Any borrowing under our credit agreement may be repaid, in whole or in part, at any time and from time to time without premium or penalty other than customary breakage costs, and any amounts repaid may be reborrowed.

The interest rates applicable to revolving credit loans under our credit agreement are, at the borrower’s option, either (i) a base rate, which is equal to the greatest of (a) the Prime Rate (as defined in our credit agreement), (b) the Federal Funds Effective Rate (as defined in our credit agreement) plus 1/2 of 1%, and (c) the one-month Adjusted LIBO Rate (as defined in our credit agreement) plus 1%, in each case, plus an interest margin ranging from 0.25% to 0.75% based on the Senior Secured Net Leverage Ratio, or (ii) the Adjusted LIBO Rate plus an interest margin ranging from 1.25% to 1.75% based on the Senior Secured Net Leverage Ratio. The Adjusted LIBO Rate cannot be less than zero. The borrower will pay an unused commitment fee during the term of our credit agreement ranging from 0.20% to 0.30% per annum based on the Senior Secured Net Leverage Ratio.


We were previously party to a credit and guaranty agreement by and among SailPoint Technologies, Inc., as the borrower, and SailPoint Technologies Intermediate Holdings, LLC and SailPoint International, Inc., as guarantors, the lenders party thereto from time to time and Goldman Sachs Bank USA, as administrative agent and collateral agent, (as amended, the “prior credit agreement”), which provided for a term loan facility and a revolving credit facility with a letter of credit sub-facility. As of December 31, 2017, the balance outstanding under the term loan facility was $70.0 million, and our revolving credit facility had a face value of $7.5 million (under which we had no outstanding borrowings and $6.0 million outstanding under a letter of credit facility. The term loan facility and the revolving credit facility both had interest based on the adjusted LIBOR rate, as defined in the prior credit agreement, with a 1% floor plus an applicable margin of 4.5%. The term loan facility and revolving credit facility had a stated maturity of August 16, 2021. 

On June 29, 2018, we voluntarily prepaid $60.0 million of the borrowings outstanding under the term loan facility to reduce the aggregate outstanding principal balance to $10.0 million. On November 29, 2018, we repaid the remaining balance of $10.0 million of borrowings outstanding under the term loan facility, cancelled the $6.0 million standby letter of credit (the “prior letter of credit”) and terminated the prior credit agreement. To replace the prior letter of credit, in November 2018, on behalf of the Company, U.S. Bank National Association issued an irrevocable, cash collateralized, unconditional standby letter of credit in an aggregate amount of $6.0 million underdrive the Company’s corporate headquarters lease. See Item 2 “Properties” for more information regarding our new corporate headquarters lease.

long-term growth.

Summary of Cash Flows

The following table summarizes our cash flows for the periods indicated:

presented:

 

 

Year Ended December 31,

 

 

 

2018

 

 

2018

 

 

2017

 

 

2016

 

 

 

with adoption

(ASC 606)

 

 

without

adoption

(ASC 605)

 

 

as previously reported

(ASC 605)

 

 

 

(In thousands)

 

Net cash provided by operating activities

 

$

37,540

 

 

$

37,540

 

 

$

21,856

 

 

$

6,540

 

Net cash used in investing activities

 

 

(10,856

)

 

 

(10,856

)

 

 

(2,521

)

 

 

(1,255

)

Net cash (used in) provided by financing activities

 

 

(65,575

)

 

 

(65,575

)

 

 

78,520

 

 

 

(1,962

)

Net (decrease) increase in cash, cash equivalents and restricted cash

 

$

(38,891

)

 

$

(38,891

)

 

$

97,855

 

 

$

3,323

 

Year Ended December 31,
202120202019
(In thousands)
Net cash provided by (used in) operating activities$(957)$57,949 $50,091 
Net cash used in investing activities(75,021)(3,973)(38,906)
Net cash provided by financing activities1,498 12,548 361,699 
Net increase (decrease) in cash, cash equivalents and restricted cash$(74,480)$66,524 $372,884 

42

Table of Contents
Cash Flows from Operating Activities

During 2018,2021, cash provided byused in operating activities was $37.5$1.0 million, which consisted of ASC 606a net incomeloss of $3.7$61.6 million, adjusted by non-cash charges of $40.5$96.0 million and a net changedecrease of $6.7$35.3 million in our net operating assets and liabilities. The non-cash charges are primarily comprised of stock-based compensation of $51.8 million, depreciation and amortization expense of $10.7$22.4 million, amortization of debt discount and issuance costs of $0.2$2.0 million, provision for credit losses of $3.0 million and amortization of contract acquisition costs of $7.8$20.2 million, losses on modification and subsequent extinguishment of debt of $1.8 million, bad debt expense of $2.3 million, stock-based compensation of $19.0 million and partially offset by a net decrease in operating leases of $0.7 million and a reduction in deferred tax liabilities of $1.3$3.5 million. The changedecrease in our net operating assets and liabilities was primarily as a result of an increase in deferred contract acquisition costs of $60.8 million which has accelerated as subscription sales continue to grow, an increase in prepayments and other assets of $27.4 million primarily for increased contract assets, an increase in accounts receivable of $31.3$34.6 million due to the timing of receipts of payments from customers, an increase in prepayments and other assets of $17.4 million due to deferral of contract acquisition costs, and a decrease in accrued expenses and other liabilities of $0.9 million, partially offset by an increase in deferred revenue of $39.9$57.7 million due to the timing of billings and cash received in advance of revenue recognition primarily for subscription and support services, an increase in accrued expenses of $28.3 million due primarily to accrual of additional commissions and bonuses and an increase in accounts payable of $2.4$1.3 million due to timing of cash disbursements and, an increase in income taxes payable of $0.5 million.

disbursements.

During 2017,2020, cash provided by operating activities was $21.9$57.9 million, which consisted of a net loss of $7.6$10.8 million, adjusted by non-cash charges of $20.2$76.7 million and a net changedecrease of $9.2$8.0 million in our net operating assets and liabilities. The non-cash charges are primarily comprised of depreciation and amortization expense of $10.2$18.3 million, amortization of debt discount and issuance costs of $0.7 million, loss on modification and partial extinguishment of debt of $1.7$17.8 million, amortization of contract acquisition costs of $3.0$13.7 million, loss on disposal of fixed assets of $0.2 million, provision for credit losses of $0.6 million, impairment of intangible assets of $5.1 million and stock-based compensation of $4.5$29.1 million, partially offset by a net decrease in operating leases of $0.4 million and a reduction in deferred tax liabilities of $7.6 million. The changedecrease in our net operating assets and liabilities was primarily as a result of an increase in deferred revenue of $28.0contract acquisition costs $32.6 million, due to the timing of billings and cash received in advance of revenue recognition primarily for subscription


and support services, an increase in accrued expenses of $10.9 million due primarily to accrual of additional commissions and bonuses, an increase in accounts payable of $1.4 million due to timing of cash disbursements, an increase in income taxes payable of $0.6 million, partially offset by an increase in prepayments and other assets of $5.2$18.1 million, and increase in other non-current assets of $2.5 million, and an increase in accounts receivable of $24.1$6.8 million due to the timing of receipts of payments from customers.

During 2016, cash provided by operating activities was $6.5 million, which consisted of a net loss of $3.2 million, adjusted by non-cash charges of $10.0 millioncustomers and a net changedecrease in income taxes payable of $0.3 million in our net operating assets and liabilities. The non-cash charges are primarily comprised of depreciation and amortization of $10.0 million, amortization of debt issuance costs of $0.7 million, amortization of contract acquisition costs of $1.3 million, and stock-based compensation of $0.6$1.0 million, partially offset by $2.5 million in deferred taxes. The change in our net operating assets and liabilities was primarily as a result of an increase in deferred revenue of $20.2$32.7 million due to the timing of billings and cash received in advance of revenue recognition primarily for subscription and support services, and an increase in accrued expenses of $1.7$16.3 million relateddue primarily to accrual of additional commissions on our subscription revenue, partially offset byand bonuses and an increase in accounts receivable of $17.2 million due to the timing of receipts of payments from customers, an increase in prepayments and other assets of $4.9 million due to payments for various services to be rendered in subsequent periods and a decrease in accounts payable of $0.3$1.5 million due to timing of cash disbursements.

Cash Flows fromused in Investing Activities

During 2018,2021, cash used in investing activities was $10.9$75.0 million, consisting primarily of $2.5$71.0 million in cash paid for business acquisitions, of intangiblesnet, and $8.4$4.1 million in purchases of property and equipment, partially offset by proceeds from sales of property and equipment.

During 2017,2020, cash used in investing activities was $2.5$4.0 million, consisting primarily of $2.7$3.9 million in purchases of property and equipment, partially offset by $0.2 million in proceeds from sales of property and equipment.

During 2016, cash used in investing activities was $1.3 million, consisting of purchases of property and equipment.

Cash Flows from Financing Activities

During 2018,2021, cash used inprovided by financing activities was $65.6$1.5 million, consisting of $70.0$10.1 million of proceeds from issuance of equity related to share issues pursuant to our Employee Stock Purchase Plan and $7.6 million of the proceeds from exercise of stock options,partially offset by $10.2 million in repaymentspayments for partial conversion of debt, $0.4the Notes and $6.1 million in debt prepayment penalties, $0.3vesting of restricted stock units, primarily related to tax payments funded in the form of net issuances.
During 2020, cash provided by financing activities was $12.5 million, consisting of $7.4 million of proceeds from issuance of equity related to share issues pursuant to our Employee Stock Purchase Plan and $6.0 million of the proceeds from exercise of stock options, partially offset by $0.8 million in vesting of restricted stock units, primarily related to tax payments funded in the form of net issuances for certain executive officers, partially offset by $3.3 million of proceeds from issuance of equity, primarily related to shares issues pursuant to our Employee Stock Purchase Plan, and $1.8 million of the proceeds from exercise of stock options.

During 2017, cash provided by financing activities was $78.5 million, consisting of $172.0 million of net proceeds from the issuance of common stock after deducting underwriting discounts and commissions of approximately $13.3 million, proceeds from borrowing of $50.0 million, $0.4 million of the proceeds from exercise of stock options, partially offset by $90.0 million in repayments of debt, $1.4 million of debt issuance cost, $50.4 million for preferred dividend payments, $1.4 million in debt prepayment and $0.7 million in purchase of equity shares.

During 2016, cash used in financing activities was $2.0 million, consisting of $3.1 million in debt issuance costs and $0.2 million for the repurchase of common and preferred stock, partially offset by $1.3 million in proceeds from the issuance of common and preferred stock.

Off-Balance Sheet Arrangements

We have not entered into any off-balance sheet arrangements and do not have any holdings in variable interest entities, which includes special purposes entities and other structured finance entities.


Contractual Obligations

Our principal commitments consist of obligations under leases for office space. The following table summarizes our non-cancellable contractual obligations as of December 31, 2018:

 

 

Payments Due by Period

 

 

 

 

 

 

 

Less Than

 

 

 

 

 

 

 

 

 

 

More than

 

 

 

Total

 

 

1 Year

 

 

1 to 3 Years

 

 

3 to 5 Years

 

 

5 Years

 

 

 

(In thousands)

 

Operating lease obligations (1)

 

$

49,611

 

 

$

3,112

 

 

$

9,451

 

 

$

9,473

 

 

$

27,575

 

Contractual commitments, including hosting service agreements (2)

 

 

8,713

 

 

 

6,006

 

 

 

2,707

 

 

 

 

 

 

 

Total

 

$

58,324

 

 

$

9,118

 

 

$

12,158

 

 

$

9,473

 

 

$

27,575

 

(1)

Consists of future non-cancelable minimum rental payments under operating leases for our offices, primarily our corporate headquarters in Austin. See Item 2 of this Annual Report for more information.

officers.

(2)

Our purchase orders represent authorizations to purchase rather than binding agreements and therefore not included in the table above. The contractual commitment amounts in the table above are associated with agreements that are enforceable and legally binding. Obligations under contracts that we can cancel without significant penalty are not included in the table above.

Critical Accounting Policies and Estimates

Our consolidated financial statements are prepared in accordance with GAAP. The preparation of these financial statements requires our management to make estimates and assumptions that affect the reported amounts of assets, liabilities, revenue, costs and expenses and related disclosures. Our estimates are based on our historical experience and on various other factors that we believe are reasonable under the circumstances, the results of which form the basis for making judgments about the carrying value of assets and liabilities that are not readily apparent from other sources. Actual results may differ from these judgments and estimates under different assumptions or conditions and any such differences may be material. To the extent that there are differences between our estimates and actual results, our future financial statement presentation, financial condition, results of operations and cash flows will be affected.

43

Table of Contents
We believe that the accounting policies associated with fair value allocation of multiple performance obligation in revenue recognition, share-based compensation,the expected period of benefit of deferred contract acquisition costs, income taxes, and the valuation, impairment and estimated useful lives of long-lived assets and goodwill arising from business combinations are the most significant areas involving management's judgments and estimates. Therefore, these are considered to be our critical accounting policies and estimates. For further information on all of our significant accounting policies, see Note 21 “Description of Business and Summary of Significant Accounting Policies” in our accompanying Notesnotes to Consolidated Financial Statementsour consolidated financial statements included in Part II, Item 8 of this Annual Report on Form 10-K.

Report.

Revenue Recognition

Revenue consists of fees for perpetual and term licenses for our software products, SaaS subscriptions, post-contract customer support (referred to as maintenance)maintenance and support), other subscription services, professional services which includes training software as a service (“SaaS”) and other revenue. We derive license revenue through the sale of our on-premises software license agreements. We typically recognize license revenue upon delivering the applicable license.

We derive subscription revenue through the sale of our SaaS subscription, maintenance and support and other subscription services offerings. We typically recognize subscription revenue ratably over the contract term. We derive services and other revenue primarily through the sale of professional services. We typically recognize services and other revenue over time as the services are performed.

We apply judgment regarding contracts with multiple product and service obligations to determine whether each product or service is capable of being a distinct performance obligation in the contract. If products and services are not distinct, they are combined until a single distinct obligation is created. Determining whether products and services are considered distinct performance obligations that should be accounted for separately versus together may require significant judgment. We have contracts with customers that may have multiple performance obligations, including some or all of the following,following: software licenses, SaaS subscriptions, maintenance subscriptions,and support, other subscription services and professional services.


Judgment is required to determine the standalone selling price (“SSP"SSP”) for each distinct performance obligation. We use a single amount to estimate SSP for items that are not sold separately. We use a range to determine SSP based on the selling price of the products and services when sold separately. The SSP range is used to allocate the total transaction price to each performance obligation in a contract to the transaction price and to apply a discount that will be allocated based on the relative SSP of the various products and services.

When we do not have a directly observable SSP for a particular goodproduct or service, we estimate SSP by our overall pricing objectives, taking into consideration market factors, pricing practices including historical discounting, historical standalone sales of similar products, customer demographics, geographic locations, and the number and types of users within our contracts. The determination of standalone selling priceSSP using the adjusted market assessment approach is made by the Company’s management.

We

Although our SSP has not changed materially from 2020 to 2021, we may modify our go-to-market practices in the future, which may result in changes to SSP for one or more of our performance obligations. Any such changes to SSP could impact the pattern and timing of revenue recognition for identical arrangements executed in future periods but will not change the total revenue recognized for any given arrangement.
The Company generally havehas standalone value for our professional services and recognize revenue as services are performed based on an estimated fair value as a separate performance obligation.

We allocate the transaction price to each performance obligation identified in the contract on a relative SSP basis and recognizesrecognize revenue when or as it satisfieswe satisfy a performance obligation by transferring control of a product or service to a customer.

We dos not incur shipping

Deferred Contract Acquisition Costs
Sales commissions paid to our sales force and handling for its goods as theythe related employer payroll taxes, collectively “deferred contract acquisition costs,” are generally deliveredconsidered incremental and recoverable costs of obtaining a contract with a customer. The Company capitalizes and amortizes deferred contract acquisition costs over an expected period of benefit. The Company has determined the expected period of benefit to abe five years. The expected period of benefit was determined by taking into consideration our customer electronically. We do not believe that it currently has any rights to return that would result in a material impact to revenues.

The revised standard related to revenue recognition, Accounting Standard Update (ASU) 2014-09, Revenue from Contracts with Customers (Accounting Standards Codification or ASC 606), had a material impact in our consolidated financial statements. Refer to Note 3contracts, customer turnover rates, the life of our accompanying Notestechnology and other factors. In addition, the Company pays sales commissions for renewals of term licenses and subscription offerings at a lower rate, which is therefore not commensurate with commissions paid on an initial sale and are amortized over each renewal’s period of benefit. The Company periodically reviews the amortization periods of its deferred contract acquisition costs and will update such amortization period when there is a

44

Table of Contents
significant change in its expected timing of transfer to Consolidated Financial Statements included in Part II, Item 8 of this Annual Report on Form 10-K for further discussion.

Stock-Based Compensation

We recognize stock-based compensation expense related to equity awards, including stock options, restricted stock units, employee stock purchase plans and incentive units, granted based on the estimated fair valuecustomer of the awards on the date of grant, net of estimated forfeitures. We estimate the grant date fair value, and the resulting stock-based compensation expense, using the Black-Scholes option-pricing model. The grant date fair value of stock-based awards is expensed on a straight-line basis over the period during which the employee is required to provide service in exchange for the award (generally the vesting period).

The Black-Scholes option-pricing model requires the input of highly subjective assumptions. Our assumptions are as follows:

Expected volatility. As we have been a public company for a limited amount of time and do not have a sufficiently long trading history for our common stock, the expected stock price volatility for our common stock is estimated by taking the average historical price volatility for industry peers over a period equivalent to the expected term of the stock option grants. We intend to continue to consistently apply this process until a sufficient amount of historical information regarding the volatility of our own common stock price becomes available.

Risk-free interest rate. The risk-free interest rate is based on the yields of U.S. Treasury securities with maturities similar to the expected term of the options for each option group.

Expected dividend yield. We have never declared or paid any cash dividends to common stockholders and do not presently plan to pay cash dividends in the foreseeable future. Consequently, we use an expected dividend yield of zero.

Expected term. The expected term represents the period that our stock-based awards are expected to be outstanding. As we do not have sufficient historical experience for determining the expected term of the stock option awards granted, we base our expected term for awards issued to employees or members of our board of directors on the simplified method, which represents the average period from vesting to the expiration of the stock option.


In addition to the assumptions usedproducts or services. Such changes in the Black-Scholes option-pricing model, we also estimate a forfeiture rate to calculate the stock-based compensation for our equity awards. We will continue to use judgment in evaluating the expected volatility, expected terms and forfeiture rates used for our stock-based compensation calculations on a prospective basis.

We analyze the facts and circumstancesamortization period could materially affect amortization amounts of each equity instrument to determine if modification accounting is required.  This analysis includes a review of factors that influence the probability of vesting.  If circumstances arise that have changed the probability that an equity instrument will vest, or other factors have triggered a modification, the revised fair value is calculated, and additional stock-based compensation is recognized over the remaining service period of the modified option.

Historically, for all periods prior to our initial public offering, the fair values of the shares of common stock underlying our stock-based awards were estimated on each grant date by our board of directors. In order to determine the fair value of our common stock underlying option grants, our board of directors considered, among other things, enterprise value of comparable public companies evaluated on a quarterly basis and the overall market and economic environment.

For stock awards after the completion of our initial public offering, our board of directors determines the fair value of each share of underlying common stock based on the closing price of our common stock as reported on the date of grant.

The Company also offers an Employee Stock Purchase Plan (“ESPP”) that allows permitted employees to purchase shares by authorizing payroll deductions from 1% to 15% of employee’s eligible compensation during the semi-annual offering period, with an annual cap of $25,000. Unless an employee has previously withdrawn from the offering, the payroll deductions will be used to purchase shares of common stock after the closing of the offering period at a price equal to 85% of the fair market value of the closing price of the shares at the opening or closing of the semi-annual offering period, whichever is lower.

ESPP purchase rights have an expected volatility that is based on the historical volatility of the common stock of a collection of our peers in the market. The expected term represents the period of time the ESPP purchase rights are expected to be outstanding and approximates the offering period.

deferred contract acquisition costs.

Income Taxes

We are subject to federal, state and local taxes in the United States as well as in other tax jurisdictions or countries in which we conduct business. Earnings from our non-U.S. activities are subject to local country income tax and may be subject to current federal and state income tax in the United States.

We account for uncertain tax positions based on those positions taken or expected to be taken in a tax return. We determine if the amount of available support indicates that it is more likely than not that the tax position will be sustained on audit, including resolution of any related appeals or litigation processes. We then measure the tax benefit as the largest amount that is more than 50% likely to be realized upon settlement. We adjust reserves for our uncertain tax positions due to changing facts and circumstances. To the extent that the final outcome of these matters is different than the amounts recorded, such differences will impact our tax provision in our consolidated statements of operations in the period in which such determination is made.

As

Deferred tax assets are regularly assessed to determine the likelihood they will be realized from future taxable income. Valuation allowances are established if it is more likely than not that some or all of December 31, 2018, we have athe deferred tax liabilityassets will not be realized. In evaluating our ability to realize deferred tax assets, we consider all available positive and negative evidence including historical and projected pre-tax book earnings, scheduled reversals of approximately $4.1 million.

Goodwill

deferred tax liabilities, and the impact of any feasible and prudent tax planning strategies.

Goodwill, represents the excess of acquisition cost overIntangibles, and Other Long-Lived Assets
We allocate the fair value of netpurchase consideration to the tangible and identified net assets acquired. Goodwillacquired, liabilities assumed, and intangible assets that have indefinite livesacquired based on their estimated fair values on the acquisition date. The excess of the fair value of purchase consideration over the fair values of these identifiable assets and liabilities is recorded as goodwill. Recognized goodwill pertains in part to the value of the expected synergies to be derived from combining the operations of the businesses we acquire including the value of the acquired workforce. Such valuations require management to make significant estimates and assumptions, especially with respect to intangible assets. Significant estimates in valuing certain intangible assets may include, but are not limited to, future expected cash flows from acquired users, acquired technology, and trade names from a market participant perspective, useful lives and discount rates. Management’s estimates of fair value are based upon assumptions believed to be amortized,reasonable, but rather testedwhich are inherently uncertain and unpredictable and, as a result, actual results may differ from estimates. It is possible that the judgments and estimates described above could change in future periods.
We use estimates, assumptions, and judgments when assessing the recoverability of goodwill and acquired intangible assets. We test for impairment annually,on an annual basis, or more oftenfrequently if a significant event or circumstance indicates impairment. We also evaluate the estimated remaining useful lives of acquired intangible assets for changes in circumstances that warrant a revision to the remaining periods of amortization. For purposes of assessing potential impairment of goodwill, we estimate the fair value of the reporting unit, based on our market capitalization, and when events or circumstances indicatecompare this amount to the carrying value of the reporting unit. If we determine that the carrying value may notof the reporting unit exceeds its fair value, an impairment charge would be recoverable.required. We have determined that we operate as one reporting unit and may first assess qualitative factors to determine whether the existence of events or circumstances leads to a determinationindicate that it is “more likely than not” that the fair value of the reporting unit is less than its carrying amount and whether the two-stepan impairment test on goodwill is required. Goodwill is tested using a two-step process. The first step of the goodwill impairment test, used


to identify potential impairment, compares the fair value of a reporting unit with its carrying amount, including goodwill. If the fair value of a reporting unit exceeds its carrying amount, goodwill of the reporting unit is considered not impaired, and thus the second step of the impairment test is unnecessary. If the carrying amount of a reporting unit exceeds its fair value, the second step of the goodwill impairment test shall be performed to measure the amount of impairment loss, if any. The second step of the goodwill impairment test, used to measure the amount of impairment loss, compares the implied fair value of reporting unit goodwill with the carrying amount of that goodwill. If the carrying amount of reporting unit goodwill exceeds the implied fair value of that goodwill, an impairment loss shall be recognized in an amount equal to the excess. The loss recognized cannot exceed the carrying amount of goodwill. After a goodwill impairment loss is recognized, the adjusted carrying amount of goodwill shall be its new accounting basis. If the implied fair value of goodwill is less than the carrying value of goodwill, an impairment loss is recognized equal to the difference. Goodwill is tested on an annual basis during the fourth quarter,as of October 31, or sooner if an indicator of impairment occurs. The companyCompany internally monitors business and market conditions for evidence of triggering events.  There were no triggering events for anygoodwill and acquired intangible assets. Such events or changes in circumstances include, but are not limited to, a significant decrease in the fair value of the underlying asset types through October 31, 2018 or any materialasset group, a significant adverse change in business trends indicating the need for impairment loss. Asextent or manner in which a long-lived asset or asset group is being used or in its physical condition, an accumulation of October 31, 2018,costs and resources in excess of the Company performed qualitative analysisoriginal expectation, or a significant change in the operations of the acquired assets or use of an asset or asset group. Changes in these estimates and concludedassumptions could materially affect the determination of fair value and goodwill impairment for goodwill, including intangibles, was not required. Hence,our reporting unit.

During the first and second step was not required for 2018. There were no impairments of goodwill during the yearsyear ended December 31, 2018, 2017 and 2016.

The Jumpstart Our Business Startups Act (“JOBS”) Act Accounting Election

We were2021, the Company recorded an emerging growth company (“EGC”), as definedimpairment charge of $0.7 million related to certain developed technology assets due to a decrease in the JOBS Act. Under the JOBS Act, emerging growth companies can delay adopting new or revised accounting standards issued subsequent to the enactmentfair value of the JOBS Act until such time as those standards apply to private companies. We had elected to take advantage of all ofunderlying assets. During the reduced reporting requirements and exemptions, including the longer phase-in periods for the adoption of new or revised financial accounting standards, until we are no longer an emerging growth company. Effective July 1, 2018,year ended December 31, 2020, the Company lost its EGC status which acceleratedrecorded an impairment charge of $5.1 million related to certain developed technology assets due to our strategic decision to discontinue further investment and enhancements in the requirement of ASC 606 adoption. As a result, the Company adjusted its previously reported consolidated financial statements effective January 1, 2018 in this 10-K report and amendment to previously filed 10-Q reports were not required.

standalone existing technology.

Recent Accounting Pronouncements

For a description of our recently adopted accounting pronouncements and recently issued accounting standards not yet adopted, see Note 21 “Description of Business and Summary of Significant Accounting Policies” in our accompanying Notesnotes to Consolidated Financial Statementsour consolidated financial statements included in Part II, Item 8 of this Annual Report on Form 10-K.

Report.

45

Table of Contents
Item 7A. Quantitative and Qualitative Disclosures About Market Risk

We are exposed to market risk in the ordinary course of our business. Market risk represents the risk of loss that may impact our financial position due to adverse changes in financial market prices and rates. Our market risk exposure is primarily a result of fluctuations in interest rates and foreign currency exchange rates and interest rates and inflation.rates. We do not hold or issue financial instruments for trading purposes.

Interest Rate Risk

We had cash and cash equivalents of $77.2 million and $116.1 million, including restricted cash of $6.3 million and $0.1$442.2 million as of December 31, 2018 and 2017, respectively. Our cash and cash equivalents2021, which are held in cash deposits and money market funds. Due to the short-term nature of these instruments, we do not believe that we do not have any material risk of exposure to changes in the fair value of our investment portfoliocash and cash equivalents as a result of changes in interest rates.

As of December 31, 2021, we do not believe a hypothetical 10% change in interest rates would have a material impact on the value of our cash equivalents.

We did not have any current investments in marketable securities as of December 31, 20182021.
In September 2019, we issued and 2017.

sold the Notes in the Offering to qualified institutional buyers. The fair value of the Notes is subject to interest rate risk, market risk and other factors due to the conversion feature. The fair value of the Notes will generally increase as our common stock price increases and will generally decrease as our common stock price decreases. The interest and market value changes affect the fair value of the Notes but do not impact our financial position, cash flows or results of operations due to the fixed nature of the debt obligation. Additionally, we carry the Notes at face value less unamortized debt issuance costs on our balance sheets, and we present the fair value for required disclosure purposes only.

Foreign Currency Exchange Risk

Our reporting currency is the U.S. dollar. Due to our international operations, we have foreign currency risksrisk related to operating expenses denominated in currencies other than the U.S. dollar, primarily the British pound, Euro, British Pound, Swiss Franc, Israeli Shekelshekel, Indian rupee, Australian dollar, Singapore dollar and the Indian Rupee.Canadian dollar. As of December 31, 2018 and 2017,2021, our cash and cash equivalents included $3.4$7.5 million and $3.2 million, respectively, held in currencies other than the U.S. dollar. Decreases in the relative value of the U.S. dollar relative to other currencies may negatively affect our operating results as expressed in U.S. dollars. These amounts are included in other expense,income (expense), net on our consolidated statements of operations.

Our results of operations and cash flows are subject to fluctuations due to changes in foreign currency exchange rates because, although substantially all of our revenue is generated in U.S. dollars, our expenses are generally denominated in the currencies of the jurisdictions in which we conduct our operations, which are primarily in the United States, Europe and Asia. Our results of operations and cash flows could therefore be adversely affected in the future due to changes in foreign exchange rates. We do not believe that an immediatea hypothetical 10% increase or decreasechange in the relative value of the U.S. dollar relative to other currencies would have a material effect on our results of operations or cash flows, and to date, we have not engaged in any hedging strategies with respect to foreign currency transactions. As our international operations grow, we will continue to reassess our approach to manage our risk relating to fluctuations in currency rates, and we may choose to engage in the hedging of foreign currency transactions in the future.

Inflation Risk

We do not believe that inflation has had a material effect on our business, financial condition or results

46

Table of operations in 2018, 2017 or 2016 because substantially all of our sales are denominated in U.S. dollars, which have not been subject to material currency inflation, and our operating expenses that are denominated in currencies other than U.S. dollars have not been subject to material currency inflation.

Contents

Item 8. Financial Statements and Supplementary Data

INDEX TO CONSOLIDATED FINANCIAL STATEMENTS

72

75

76

77

78

79



47

Table of Contents
REPORT OF INDEPENDENT REGISTERED PUBLIC ACCOUNTING FIRM

Board of Directors and Stockholders

SailPoint Technologies Holdings, Inc.

Opinion on the financial statements

We have audited the accompanying consolidated balance sheets of SailPoint Technologies Holdings, Inc. (a Delaware corporation) and subsidiaries (the “Company”) as of December 31, 20182021 and 2017 and2020, the related consolidated statements of operations, redeemable convertible preferred stock and stockholders’ equity, (deficit), and cash flows for each of the three years in the period ended December 31, 2018,2021, and the related notes (collectively referred to as the “financial statements”). In our opinion, the financial statements present fairly, in all material respects, the financial position of the Company as of December 31, 20182021 and 2017,2020, and the results of its operations and its cash flows for each of the three years in the period ended December 31, 2018,2021, in conformity with accounting principles generally accepted in the United States of America.

We also have audited, in accordance with the standards of the Public Company Accounting Oversight Board (United States) (“PCAOB”), the Company’s internal control over financial reporting as of December 31, 20182021, based on criteria established in the 2013 Internal Control—Integrated Framework issued by the Committee of Sponsoring Organizations of the Treadway Commission (“COSO”), and our report dated March 18, 2019February 28, 2022 expressed an adverseunqualified opinion.

Change in accounting principles

Accounting Principle

As discussed in Note 1 to the consolidated financial statements, the Company has changed its method of accounting for revenue from contracts with customers in 2018its Convertible Senior Notes outstanding at January 1, 2021 due to the adoption of ASC 606 “Revenue from contracts with customers”. The Company adopted the new revenue standard using the modified retrospective approach withAccounting Standard Update 2020-06, Accounting for Convertible Instruments and Contracts in an adjustment to retained earnings as of January 1, 2018 for the cumulative effect of adoption.

Entity’s Own Equity.

Basis for opinion

These financial statements are the responsibility of the Company’s management. Our responsibility is to express an opinion on the Company’s financial statements based on our audits. We are a public accounting firm registered with the PCAOB and are required to be independent with respect to the Company in accordance with the U.S. federal securities laws and the applicable rules and regulations of the Securities and Exchange Commission and the PCAOB.

We conducted our audits in accordance with the standards of the PCAOB. Those standards require that we plan and perform the audit to obtain reasonable assurance about whether the financial statements are free of material misstatement, whether due to error or fraud. Our audits included performing procedures to assess the risks of material misstatement of the financial statements, whether due to error or fraud, and performing procedures that respond to those risks. Such procedures included examining, on a test basis, evidence supportingregarding the amounts and disclosures in the financial statements. Our audits also included evaluating the accounting principles used and significant estimates made by management, as well as evaluating the overall presentation of the financial statements. We believe that our audits provide a reasonable basis for our opinion.

Critical audit matter
The critical audit matter communicated below is a matter arising from the current period audit of the financial statements that was communicated or required to be communicated to the audit committee and that: (1) relates to accounts or disclosures that are material to the financial statements and (2) involved our especially challenging, subjective, or complex judgments. The communication of the critical audit matter does not alter in any way our opinion on the financial statements, taken as a whole, and we are not, by communicating the critical audit matter below, providing a separate opinion on the critical audit matter or on the accounts or disclosures to which it relates.
Revenue Recognition – Identification of Performance Obligations and Allocation of the Transaction Price to Multiple Performance Obligations
As described further in Notes 1 and 2 to the consolidated financial statements, the Company’s revenues consist of fees for software as a service (“SaaS”), perpetual and term licenses for software products, post-contract customer support (referred to as maintenance), and professional services which includes training and other revenue. The Company has contracts with customers that may have multiple performance obligations. When multiple promised products and services are included within one contract, management applies judgment to determine whether promised products and services are capable of being distinct and
48

Table of Contents
distinct in the context of the contract. Additionally, the Company establishes the standalone selling price for each of its performance obligations to allocate transaction price. Management applies judgment and considers many factors including past transactions, market conditions and internally approved pricing guidelines related to the identification of performance obligations and their allocation of transaction price. We identified management’s identification of distinct performance obligations and their allocation of transaction price as a critical audit matter principally due to the volume of contracts that contain multiple products or services and the complexity and estimation involved.
The principal considerations for our determination that the identification of performance obligations and allocation of the transaction price to multiple performance obligations is a critical audit matter include the volume of contracts that contain multiple products or services and the complexity and estimation involved in the identification of distinct performance obligations and determination of appropriate allocation of transaction price based on their established standalone selling prices for all distinct performance obligations. Auditing the related revenue requires both extensive audit effort and a high degree of auditor judgement.
Our audit procedures related to the identification of performance obligations and allocation of total transaction price included the following, among others:
We obtained an understanding and evaluated the appropriateness of management’s process and methodology as it relates to the identification of distinct performance obligations in its contracts with customers. This included evaluating management’s determination of whether the promises are distinct.
For each distinct performance obligation, we obtained management’s analysis to establish standalone selling price and performed the following procedures:
Evaluated the reasonableness of available data and factors used in management’s determination, including considering other sources of information that would be relevant to the analysis.
Tested the completeness and accuracy of the data used in management’s determinations.
We selected a sample of contracts and performed the following procedures:
Obtained and evaluated management’s identification of the performance obligations within the contract with the customer.
Recalculated the allocation of transaction price based on the established standalone selling price for each distinct performance obligation.
/s/ GRANT THORNTON LLP

We have served as the Company’s auditor since 2010

Denver, Colorado

March 18, 2019

2010.

St. Louis, Missouri

February 28, 2022
49

Table of Contents
REPORT OF INDEPENDENT REGISTERED PUBLIC ACCOUNTING FIRM

Board of Directors and Stockholders

SailPoint Technologies Holdings, Inc.

Opinion on internal control over financial reporting

We have audited the internal control over financial reporting of SailPoint Technologies Holdings, Inc. (a Delaware corporation) and subsidiaries (the “Company”) as of December 31, 2018,2021, based on criteria established in the 2013 Internal Control—Integrated Framework issued by the Committee of Sponsoring Organizations of the Treadway Commission (“COSO”). In our opinion, because of the effect of the material weaknesses described in the following paragraphs on the achievement of the objectives of the control criteria, the Company has not maintained, in all material respects, effective internal control over financial reporting as of December 31, 2018,2021, based on criteria established in the 2013 Internal Control—Integrated Framework issued by COSO.

A material weakness is a deficiency, or combination of control deficiencies, in internal control over financial reporting, such that there is a reasonable possibility that a material misstatement of the company’s annual or interim financial statements will not be prevented or detected on a timely basis. The following material weaknesses have been identified and included in management’s assessment.

There are ineffective internal controls related to the accounting for certain complex or non-routine transactions, including equity compensation and the adoption of new accounting standards.

Certain internal controls related to the recording and processing of revenue transactions are not designed or operating at a precise enough level to prevent or detect errors and insufficient documentation exists to support the operating effectiveness of these controls.

We also have audited, in accordance with the standards of the Public Company Accounting Oversight Board (United States) (“PCAOB”), the consolidatedfinancial statements of the Company as of and for the year ended December 31, 2018. The material weaknesses identified above were considered in determining the nature, timing,2021, and extent of audit tests applied in our audit of the 2018 consolidated financial statements, and this report does not affect our report dated March 18, 2019 whichFebruary 28, 2022 expressed an unqualified opinionon those financial statements.

Basis for opinion

The Company’s management is responsible for maintaining effective internal control over financial reporting and for its assessment of the effectiveness of internal control over financial reporting, included in the accompanying Management’s Reporton Internal Control over Financial Reporting. Our responsibility is to express an opinion on the Company’s internal control over financial reporting based on our audit. We are a public accounting firm registered with the PCAOB and are required to be independent with respect to the Company in accordance with the U.S. federal securities laws and the applicable rules and regulations of the Securities and Exchange Commission and the PCAOB.

We conducted our audit in accordance with the standards of the PCAOB. Those standards require that we plan and perform the audit to obtain reasonable assurance about whether effective internal control over financial reporting was maintained in all material respects. Our audit included obtaining an understanding of internal control over financial reporting, assessing the risk that a material weakness exists, testing and evaluating the design and operating effectiveness of internal control based on the assessed risk, and performing such other procedures as we considered necessary in the circumstances. We believe that our audit provides a reasonable basis for our opinion.

Definition and limitations of internal control over financial reporting

A company’s internal control over financial reporting is a process designed to provide reasonable assurance regarding the reliability of financial reporting and the preparation of financial statements for external purposes in accordance with generally accepted accounting principles. A company’s internal control over financial reporting includes those policies and procedures that (1) pertain to the maintenance of records that, in reasonable detail, accurately and fairly reflect the transactions and dispositions of the assets of the company; (2) provide reasonable assurance that


transactions are recorded as necessary to permit preparation of financial statements in accordance with generally accepted accounting principles, and that receipts and expenditures of the company are being made only in accordance with authorizations of management and directors of the company; and (3) provide reasonable assurance regarding prevention or timely detection of unauthorized acquisition, use, or disposition of the company’s assets that could have a material effect on the financial statements.

Because of its inherent limitations, internal control over financial reporting may not prevent or detect misstatements. Also, projections of any evaluation of effectiveness to future periods are subject to the risk that controls may become inadequate because of changes in conditions, or that the degree of compliance with the policies or procedures may deteriorate.

/s/ GRANT THORNTON LLP

Denver, Colorado  

March 18, 2019


St. Louis, Missouri

Sailpoint technologies HoldingS, Inc. and subsidiaries

February 28, 2022
50

Table of Contents
SAILPOINT TECHNOLOGIES HOLDINGS, INC. AND SUBSIDIARIES
Consolidated Balance Sheets

CONSOLIDATED BALANCE SHEETS

 

As of December 31,

 

As of

 

2018

 

 

2017

 

December 31, 2021December 31, 2020

 

(In thousands, except share and per share data)

 

(In thousands, except per share data)

Assets

 

 

 

 

 

 

 

 

Assets

Current assets

 

 

 

 

 

 

 

 

Current assets

Cash and cash equivalents

 

$

70,964

 

 

$

116,049

 

Cash and cash equivalents$435,445 $510,289 

Restricted cash

 

 

6,272

 

 

 

78

 

Restricted cash6,719 6,355 

Accounts receivable

 

 

101,469

 

 

 

72,907

 

Accounts receivable, net of allowanceAccounts receivable, net of allowance147,156 112,255 
Deferred contract acquisition costsDeferred contract acquisition costs25,966 15,592 

Prepayments and other current assets

 

 

21,850

 

 

 

10,013

 

Prepayments and other current assets49,446 25,904 
Income taxes receivableIncome taxes receivable506 123 

Total current assets

 

 

200,555

 

 

 

199,047

 

Total current assets665,238 670,518 
Deferred tax asset - non-currentDeferred tax asset - non-current4,047 — 

Property and equipment, net

 

 

19,268

 

 

 

3,018

 

Property and equipment, net17,151 19,443 

Deferred tax asset - non-current

 

 

 

 

 

264

 

Other non-current assets

 

 

20,374

 

 

 

3,542

 

Right-of-use assets, netRight-of-use assets, net23,806 27,048 
Deferred contract acquisition costs, non-currentDeferred contract acquisition costs, non-current68,725 38,510 
Other non-current assets, net of allowanceOther non-current assets, net of allowance17,974 15,016 

Goodwill

 

 

219,377

 

 

 

219,377

 

Goodwill289,430 241,103 

Intangible assets, net

 

 

74,860

 

 

 

81,185

 

Intangible assets, net73,469 63,962 

Total assets

 

$

534,434

 

 

$

506,433

 

Total assets$1,159,840 $1,075,600 

Liabilities and stockholders’ equity

 

 

 

 

 

 

 

 

Liabilities and stockholders’ equity

Current liabilities

 

 

 

 

 

 

 

 

Current liabilities

Accounts payable

 

$

4,636

 

 

$

2,231

 

Accounts payable$6,097 $4,753 

Accrued expenses and other liabilities

 

 

21,731

 

 

 

22,636

 

Accrued expenses and other liabilities89,972 59,460 

Income taxes payable

 

 

2,143

 

 

 

1,688

 

Income taxes payable1,413 978 

Deferred revenue - current

 

 

95,919

 

 

 

73,671

 

Convertible senior notes, netConvertible senior notes, net385,172 326,672 
Deferred revenueDeferred revenue218,937 165,995 

Total current liabilities

 

 

124,429

 

 

 

100,226

 

Total current liabilities701,591 557,858 

Deferred tax liability - non-current

 

 

4,142

 

 

 

 

Deferred tax liability - non-current— 1,329 

Long-term debt

 

 

 

 

 

68,329

 

Other long-term liabilities

 

 

9,788

 

 

 

27

 

Long-term operating lease liabilitiesLong-term operating lease liabilities28,817 33,080 

Deferred revenue - non-current

 

 

18,382

 

 

 

9,454

 

Deferred revenue - non-current25,193 18,723 

Total liabilities

 

 

156,741

 

 

 

178,036

 

Total liabilities755,601 610,990 

Commitments and contingencies (Note 6)

 

 

 

 

 

 

 

 

Commitments and contingencies (Note 8)Commitments and contingencies (Note 8)00

Stockholders’ equity

 

 

 

 

 

 

 

 

Stockholders’ equity

Common stock, $0.0001 par value, authorized 300,000,000 shares, issued and outstanding 87,512,175 and 84,948,126 shares at December 31, 2018 and 2017, respectively

 

 

9

 

 

 

8

 

Preferred stock, $0.0001 par value, authorized 10,000,000 shares, no shares issued and outstanding at December 31, 2018 and 2017

 

 

 

 

 

 

Common stock, $0.0001 par value, authorized 300,000 shares, issued and outstanding 93,764 shares as of December 31, 2021 and 91,386 shares as of December 31, 2020
Common stock, $0.0001 par value, authorized 300,000 shares, issued and outstanding 93,764 shares as of December 31, 2021 and 91,386 shares as of December 31, 2020
Preferred stock, $0.0001 par value, authorized 10,000 shares, no shares issued and outstanding as of December 31, 2021 and December 31, 2020Preferred stock, $0.0001 par value, authorized 10,000 shares, no shares issued and outstanding as of December 31, 2021 and December 31, 2020— — 

Additional paid in capital

 

 

377,473

 

 

 

353,609

 

Additional paid in capital481,910 484,012 

Retained earnings (accumulated deficit)

 

 

211

 

 

 

(25,220

)

Accumulated deficitAccumulated deficit(77,680)(19,411)

Total stockholders' equity

 

 

377,693

 

 

 

328,397

 

Total stockholders' equity404,239 464,610 

Total liabilities and stockholders’ equity

 

$

534,434

 

 

$

506,433

 

Total liabilities and stockholders’ equity$1,159,840 $1,075,600 

See accompanying notes to consolidated financial statements.


51

Sailpoint technologies Holdings, Inc. and subsidiaries

Consolidated Statements


Table of Operations

Contents

 

 

Year Ended December 31,

 

 

 

2018

 

 

2017

 

 

2016

 

 

 

(In thousands, except share and per share data)

 

Revenue

 

 

 

 

 

 

 

 

 

 

 

 

Licenses

 

$

105,000

 

 

$

79,209

 

 

$

54,395

 

Subscription

 

 

104,033

 

 

 

71,007

 

 

 

49,364

 

Services and other

 

 

39,887

 

 

 

35,840

 

 

 

28,653

 

Total revenue

 

 

248,920

 

 

 

186,056

 

 

 

132,412

 

Cost of revenue

 

 

 

 

 

 

 

 

 

 

 

 

Licenses

 

 

4,634

 

 

 

4,561

 

 

 

4,278

 

Subscription

 

 

20,734

 

 

 

16,406

 

 

 

13,051

 

Services and other

 

 

29,302

 

 

 

23,623

 

 

 

19,709

 

Total cost of revenue

 

 

54,670

 

 

 

44,590

 

 

 

37,038

 

Gross profit

 

 

194,250

 

 

 

141,466

 

 

 

95,374

 

Operating expenses

 

 

 

 

 

 

 

 

 

 

 

 

Research and development

 

 

43,154

 

 

 

33,331

 

 

 

24,358

 

General and administrative

 

 

34,781

 

 

 

17,678

 

 

 

9,680

 

Sales and marketing

 

 

105,402

 

 

 

80,514

 

 

 

58,607

 

Total operating expenses

 

 

183,337

 

 

 

131,523

 

 

 

92,645

 

Income from operations

 

 

10,913

 

 

 

9,943

 

 

 

2,729

 

Other expense, net:

 

 

 

 

 

 

 

 

 

 

 

 

Interest expense, net

 

 

(4,707

)

 

 

(14,783

)

 

 

(7,277

)

Other, net

 

 

(1,446

)

 

 

(459

)

 

 

(610

)

Total other expense, net

 

 

(6,153

)

 

 

(15,242

)

 

 

(7,887

)

Income (loss) before income taxes

 

 

4,760

 

 

 

(5,299

)

 

 

(5,158

)

Income tax (expense) benefit

 

 

(1,090

)

 

 

(2,293

)

 

 

1,985

 

Net income (loss)

 

$

3,670

 

 

$

(7,592

)

 

$

(3,173

)

Net income (loss) available to common stockholders

 

$

3,641

 

 

$

(28,721

)

 

$

(26,791

)

Net income (loss) per share

 

 

 

 

 

 

 

 

 

 

 

 

Basic

 

$

0.04

 

 

$

(0.55

)

 

$

(0.58

)

Diluted

 

$

0.04

 

 

$

(0.55

)

 

$

(0.58

)

Weighted average shares outstanding

 

 

 

 

 

 

 

 

 

 

 

 

Basic

 

 

86,495,301

 

 

 

52,339,804

 

 

 

45,933,218

 

Diluted

 

 

90,002,752

 

 

 

52,339,804

 

 

 

45,933,218

 

SAILPOINT TECHNOLOGIES HOLDINGS, INC. AND SUBSIDIARIES

CONSOLIDATED STATEMENTS OF OPERATIONS
Year Ended December 31,
202120202019
(In thousands, except per share data)
Revenue
Licenses$113,004 $120,874 $102,800 
Subscription273,197 196,817 143,390 
Services and other52,753 47,563 42,325 
Total revenue438,954 365,254 288,515 
Cost of revenue
Licenses5,212 4,467 4,239 
Subscription58,790 37,644 26,877 
Services and other50,486 38,517 34,359 
Impairment of intangible assets744 5,119 — 
Total cost of revenue115,232 85,747 65,475 
Gross profit323,722 279,507 223,040 
Operating expenses
Research and development98,255 71,191 56,120 
General and administrative48,979 37,783 39,816 
Sales and marketing235,564 169,656 136,537 
Total operating expenses382,798 278,630 232,473 
Income (loss) from operations(59,076)877 (9,433)
Other income (expense), net
Interest income775 2,019 2,468 
Interest expense(2,680)(18,612)(5,041)
Other income (expense), net(467)33 (1,082)
Total other expense, net(2,372)(16,560)(3,655)
Loss before income taxes(61,448)(15,683)(13,088)
Income tax (expense) benefit(186)4,920 4,588 
Net loss$(61,634)$(10,763)$(8,500)
Net loss available to common stockholders$(61,634)$(10,763)$(8,500)
Net loss per share
Basic$(0.67)(0.12)$(0.10)
Diluted$(0.67)$(0.12)$(0.10)
Weighted average shares outstanding
Basic92,664 90,512 88,907 
Diluted92,664 90,512 88,907 
See accompanying notes to consolidated financial statements.


52

Sailpoint technologies Holdings, Inc. and subsidiaries

Consolidated Statements


Table of Redeemable Convertible Preferred Stock and

Stockholders’ Equity (Deficit)

Contents

 

Redeemable Convertible

Preferred Stock

 

 

 

Common Stock

 

 

Treasury Stock

 

 

Additional

 

 

Retained

earnings

 

 

Stockholders'

 

 

Number

of shares

 

 

Amount

 

 

 

Number

of shares

 

 

Par

value

 

 

Number

of shares

 

 

Amount

 

 

paid in

capital

 

 

(accumulated

deficit)

 

 

equity

(deficit)

 

 

 

 

 

 

(In thousands, except share data)

 

Balance at December 31, 2015

 

222,898

 

 

$

222,898

 

 

 

 

44,736,300

 

 

$

4

 

 

 

 

 

$

 

 

$

2,592

 

 

$

(14,455

)

 

$

(11,859

)

Issuance of preferred and common stock, net

 

1,263

 

 

 

1,263

 

 

 

 

36,079

 

 

 

 

 

 

 

 

 

 

 

 

66

 

 

 

 

 

 

66

 

Repurchase of preferred and common stock

 

(174

)

 

 

(174

)

 

 

 

(62,402

)

 

 

 

 

 

 

 

 

 

 

 

(52

)

 

 

 

 

 

(52

)

Exercise of stock options

 

 

 

 

 

 

 

 

10,568

 

 

 

 

 

 

 

 

 

 

 

 

18

 

 

 

 

 

 

18

 

Capital contribution

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

459

 

 

 

 

 

 

459

 

Stock-based compensation expense

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

568

 

 

 

 

 

 

568

 

Incentive units vested

 

 

 

 

 

 

 

 

1,676,824

 

 

 

1

 

 

 

 

 

 

 

 

 

88

 

 

 

 

 

 

89

 

Net loss

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

(3,173

)

 

 

(3,173

)

Balance at December 31, 2016

 

223,987

 

 

$

223,987

 

 

 

 

46,397,369

 

 

$

5

 

 

 

 

 

$

 

 

$

3,739

 

 

$

(17,628

)

 

$

(13,884

)

Issuance of preferred and common stock, net

 

 

 

 

 

 

 

 

15,800,000

 

 

 

1

 

 

 

 

 

 

 

 

 

171,979

 

 

 

 

 

 

171,980

 

Conversion of preferred stock to common stock upon initial public offering

 

(223,816

)

 

 

(173,429

)

 

 

 

20,500,400

 

 

 

2

 

 

 

 

 

 

 

 

 

173,427

 

 

 

 

 

 

173,429

 

Repurchase of preferred and common stock

 

(171

)

 

 

(171

)

 

 

 

 

 

 

 

 

 

190,434

 

 

 

(487

)

 

 

 

 

 

 

 

 

(487

)

Exercise of stock options

 

 

 

 

 

 

 

 

160,680

 

 

 

 

 

 

 

 

 

 

 

 

359

 

 

 

 

 

 

359

 

Preferred dividend payment

 

 

 

 

(50,387

)

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Treasury stock activity

 

 

 

 

 

 

 

 

(112,772

)

 

 

 

 

 

(190,434

)

 

 

487

 

 

 

(487

)

 

 

 

 

 

 

Stock-based compensation expense

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

4,514

 

 

 

 

 

 

4,514

 

Incentive units vested

 

 

 

 

 

 

 

 

2,202,449

 

 

 

 

 

 

 

 

 

 

 

 

78

 

 

 

 

 

 

78

 

Net loss

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

(7,592

)

 

 

(7,592

)

Balance at December 31, 2017

 

 

 

$

 

 

 

 

84,948,126

 

 

$

8

 

 

 

 

 

$

 

 

$

353,609

 

 

$

(25,220

)

 

$

328,397

 

Cumulative effect adjustment from the adoption of ASC 606

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

21,761

 

 

 

21,761

 

Exercise of stock options

 

 

 

 

 

 

 

 

637,188

 

 

 

 

 

 

 

 

 

 

 

 

1,809

 

 

 

 

 

 

1,809

 

Stock-based compensation expense

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

18,975

 

 

 

 

 

 

18,975

 

Incentive units vested

 

 

 

 

 

 

 

 

1,502,726

 

 

 

1

 

 

 

 

 

 

 

 

 

77

 

 

 

 

 

 

78

 

Restricted stock units vested, net of tax settlement

 

 

 

 

 

 

 

 

256,325

 

 

 

 

 

 

 

 

 

 

 

 

(348

)

 

 

 

 

 

(348

)

Common stock issued under employee stock plans

 

 

 

 

 

 

 

 

167,810

 

 

 

 

 

 

 

 

 

 

 

 

3,351

 

 

 

 

 

 

3,351

 

Net income

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

3,670

 

 

 

3,670

 

Balance at December 31, 2018

 

 

 

$

 

 

 

 

87,512,175

 

 

$

9

 

 

 

 

 

$

 

 

$

377,473

 

 

$

211

 

 

$

377,693

 

SAILPOINT TECHNOLOGIES HOLDINGS, INC. AND SUBSIDIARIES

CONSOLIDATED STATEMENTS OF STOCKHOLDERS’ EQUITY
Common StockAdditional
paid in
capital
Retained earnings (accumulated
deficit)
Stockholders'
equity
Number
of shares
Par
value
(In thousands)
Balance at December 31, 201887,512 $$377,473 $211 $377,693 
Exercise of stock options730 — 3,053 — 3,053 
Restricted stock units vested, net of tax settlement322 — (351)— (351)
Stock-based compensation expense— — 18,714 — 18,714 
Incentive units vested724 — 37 — 37 
Common stock issued under employee stock purchase plan388 — 5,649 — 5,649 
Equity component of convertible senior notes, net of issuance costs— — 86,764 — 86,764 
Purchase of capped calls— — (37,080)— (37,080)
Deferred tax liability related to issuance of convertible senior notes and capped calls— — (11,852)— (11,852)
Net loss— — — (8,500)(8,500)
Balance at December 31, 201989,676 $$442,407 $(8,289)$434,127 
Cumulative effect adjustment from the adoption of ASC 326, net of tax— — — (359)(359)
Exercise of stock options763 — 5,967 — 5,967 
Restricted stock units vested, net of tax settlement566 — (797)— (797)
Stock-based compensation expense— — 29,057 — 29,057 
Common stock issued under employee stock purchase plan381 — 7,378 — 7,378 
Net loss— — — (10,763)(10,763)
Balance at December 31, 202091,386 $$484,012 $(19,411)$464,610 
Cumulative effect adjustment from the adoption of ASU 2020-06— — (65,517)3,365 (62,152)
Exercise of stock options609 — 7,615 — 7,615 
Restricted stock units vested, net of tax settlement1,347 — (6,056)— (6,056)
Stock-based compensation expense— — 51,757 — 51,757 
Common stock issued under employee stock purchase plan277 — 10,099 — 10,099 
Partial conversion of convertible senior notes182 — — — — 
Settlement of capped calls related to partial conversion of convertible senior notes(37)— — — — 
Net loss— — — (61,634)(61,634)
Balance at December 31, 202193,764 $$481,910 $(77,680)$404,239 
See accompanying notes to consolidated financial statements.


53

Sailpoint technologies HoldingS, Inc. and subsidiaries

Consolidated Statements


Table of Cash Flows

Contents

 

 

Year Ended December 31,

 

 

 

2018

 

 

2017

 

 

2016

 

 

 

(In thousands)

 

Operating activities

 

 

 

 

 

 

 

 

 

 

 

 

Net income (loss)

 

$

3,670

 

 

$

(7,592

)

 

$

(3,173

)

Adjustments to reconcile net income (loss) to net cash provided by operating activities:

 

 

 

 

 

 

 

 

 

 

 

 

Depreciation and amortization expense

 

 

10,736

 

 

 

10,220

 

 

 

9,982

 

Amortization of loan origination fees

 

 

238

 

 

 

746

 

 

 

749

 

Amortization of contract acquisition costs

 

 

7,753

 

 

 

3,008

 

 

 

1,281

 

Loss on modification and extinguishment of debt

 

 

1,848

 

 

 

1,702

 

 

 

 

(Gain) loss on disposal of fixed assets

 

 

(20

)

 

 

(20

)

 

 

5

 

Bad debt expense

 

 

2,332

 

 

 

 

 

 

 

Stock-based compensation expense

 

 

18,975

 

 

 

4,514

 

 

 

568

 

Deferred taxes

 

 

(1,280

)

 

 

69

 

 

 

(2,537

)

Changes in operating assets and liabilities:

 

 

 

 

 

 

 

 

 

 

 

 

Accounts receivable

 

 

(31,249

)

 

 

(24,116

)

 

 

(17,245

)

Prepayments and other current assets

 

 

(13,742

)

 

 

(5,182

)

 

 

(4,060

)

Other non-current assets

 

 

(3,599

)

 

 

(2,453

)

 

 

(857

)

Accounts payable

 

 

2,406

 

 

 

1,443

 

 

 

(262

)

Accrued expenses and other liabilities

 

 

(882

)

 

 

10,882

 

 

 

1,712

 

Income taxes

 

 

455

 

 

 

614

 

 

 

161

 

Deferred revenue

 

 

39,899

 

 

 

28,021

 

 

 

20,216

 

Net cash provided by operating activities

 

 

37,540

 

 

 

21,856

 

 

 

6,540

 

Investing activities

 

 

 

 

 

 

 

 

 

 

 

 

Purchase of intangibles

 

 

(2,500

)

 

 

 

 

 

 

Purchase of property and equipment

 

 

(8,389

)

 

 

(2,711

)

 

 

(1,263

)

Proceeds from sale of property and equipment

 

 

33

 

 

 

190

 

 

 

8

 

Net cash used in investing activities

 

 

(10,856

)

 

 

(2,521

)

 

 

(1,255

)

Financing activities

 

 

 

 

 

 

 

 

 

 

 

 

Repayments of line of credit

 

 

 

 

 

 

 

 

(10,000

)

Proceeds from term loan

 

 

 

 

 

50,000

 

 

 

115,000

 

Repayments of term loan

 

 

(70,000

)

 

 

(90,000

)

 

 

(105,000

)

Prepayment penalty and fees

 

 

(387

)

 

 

(1,390

)

 

 

 

Dividend payments

 

 

 

 

 

(50,387

)

 

 

 

Debt issuance costs

 

 

 

 

 

(1,384

)

 

 

(3,083

)

Proceeds from issuance of equity

 

 

3,351

 

 

 

171,980

 

 

 

1,329

 

Repurchase of equity shares

 

 

 

 

 

(658

)

 

 

(226

)

Taxes associated with net issuances of shares upon vesting of restricted stock units

 

 

(348

)

 

 

 

 

 

 

Exercise of stock options

 

 

1,809

 

 

 

359

 

 

 

18

 

Net cash (used in) provided by financing activities

 

 

(65,575

)

 

 

78,520

 

 

 

(1,962

)

Net (decrease) increase in cash, cash equivalents and restricted cash

 

 

(38,891

)

 

 

97,855

 

 

 

3,323

 

Cash, cash equivalents and restricted cash, beginning of period

 

 

116,127

 

 

 

18,272

 

 

 

14,949

 

Cash, cash equivalents and restricted cash, end of period

 

$

77,236

 

 

$

116,127

 

 

$

18,272

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Supplemental disclosure of cash flow information:

 

 

 

 

 

 

 

 

 

 

 

 

Cash paid for interest

 

$

2,780

 

 

$

13,250

 

 

$

5,848

 

Cash paid for income taxes

 

$

1,631

 

 

$

1,612

 

 

$

406

 

Tenant improvement allowance

 

$

9,787

 

 

$

 

 

$

 

Conversion of redeemable convertible preferred stock to common stock

 

$

 

 

$

173,429

 

 

$

 

Conversion of prepaid incentive units to common stock (Note 10)

 

$

78

 

 

$

78

 

 

$

89

 

Forgiveness of liability to controlling entity

 

$

 

 

$

 

 

$

459

 

SAILPOINT TECHNOLOGIES HOLDINGS, INC. AND SUBSIDIARIES

CONSOLIDATED STATEMENTS OF CASH FLOWS
Year Ended December 31,
202120202019
(In thousands)
Operating activities
Net loss$(61,634)$(10,763)$(8,500)
Adjustments to reconcile net loss to net cash provided by operating activities:
Depreciation and amortization expense22,376 18,290 14,992 
Amortization of debt discount and issuance costs2,038 17,787 4,691 
Amortization of contract acquisition costs20,210 13,684 10,130 
(Gain) loss on disposal of fixed assets35 158 (4)
Provision for credit losses3,015 586 178 
Impairment of intangible assets744 5,119 — 
Stock-based compensation expense51,757 29,057 18,714 
Operating leases, net(707)(415)477 
Deferred taxes(3,463)(7,553)(7,268)
Net changes in operating assets and liabilities, net of assets acquired and liabilities assumed in business acquisitions
Accounts receivable(34,579)(6,772)(5,072)
Deferred contract acquisition costs(60,799)(32,634)(17,330)
Prepayments and other current assets(23,378)(9,119)(3,392)
Other non-current assets(3,978)(8,875)(4,798)
Accounts payable1,344 1,529 (1,630)
Accrued expenses and other liabilities28,335 16,262 11,786 
Income taxes51 (1,077)(149)
Deferred revenue57,676 32,685 37,266 
Net cash provided by (used in) operating activities(957)57,949 50,091 
Investing activities
Purchase of property and equipment(4,060)(3,945)(6,173)
Proceeds from sale of property and equipment39 29 39 
Purchase of intangibles(40)(57)(379)
Business acquisitions, net of cash acquired(70,960)— (32,393)
Net cash used in investing activities(75,021)(3,973)(38,906)
Financing activities
Payment of debt issuance costs— — (9,572)
Proceeds from issuance of convertible senior notes— — 400,000 
Purchases of capped calls— — (37,080)
Payments for partial conversion of convertible senior notes(10,160)— — 
Taxes associated with net issuances of shares upon vesting of restricted stock units(6,056)(797)(351)
Proceeds from employee stock purchase plan contributions10,099 7,378 5,649 
Exercise of stock options7,615 5,967 3,053 
Net cash provided by financing activities1,498 12,548 361,699 
Net increase (decrease) in cash, cash equivalents and restricted cash(74,480)66,524 372,884 
Cash, cash equivalents and restricted cash, beginning of period516,644 450,120 77,236 
Cash, cash equivalents and restricted cash, end of period$442,164 $516,644 $450,120 
Supplemental disclosure of cash flow information:
Cash paid for interest$811 $641 $180 
Cash paid for income taxes, net of refunds$3,660 $2,587 $2,658 
Conversion of prepaid incentive units to common stock$— $— $37 
See accompanying notes to consolidated financial statements

statements.

54


Sailpoint technologies HoldingS, Inc. and subsidiariesTable of Contents

Notes to Consolidated Financial Statements

SAILPOINT TECHNOLOGIES HOLDINGS, INC. AND SUBSIDIARIES
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS
1. Organization and Description of Business

and Summary of Significant Accounting Policies

SailPoint Technologies Holdings, Inc., (“we”,we,” “our” or “the Company”the “Company”) was incorporated in the state of Delaware on August 8, 2014, in preparation for the purchase of SailPoint Technologies, Inc. The purchase occurred on September 8, 2014 and our certificate of incorporation was amended and restated as of such date. SailPoint Technologies, Inc. was formed July 14, 2004 as a Delaware corporation. The Company designs, develops, and markets identity governancesecurity software that helps organizations govern user access to critical systems and data. The Company currently markets its products and services throughout North America, Europe and the Asia Pacific regions.

2. Summary of Significant Accounting Policies

worldwide.

Basis of Presentation

The accompanying consolidated financial statements, which include the accounts of the Company and its wholly owned subsidiaries, have been prepared in conformity with accounting principles generally accepted in the United States of America (“GAAP”). The consolidated financial statements include the accounts of SailPoint Technologies Holdings, Inc. and its subsidiaries, SailPoint Technologies Intermediate Holdings, LLC, SailPoint Technologies, Inc., SailPoint Technologies UK LTD, SailPoint Holdings, Inc., SailPoint International, Inc., SailPoint Technologies India Private LTD, SailPoint Technologies Netherlands B.V., SailPoint Technologies Israel Ltd, SailPoint Technologies SARL, SailPoint Technologies GmbH, and SailPoint Technologies Pte. Ltd. and Whitebox Security Ltd.subsidiaries. All intercompany accounts and transactions have been eliminated in consolidation.

The Company operates as one operating segment. The Company’s chief operating decision makers, who review financial information presented on a consolidated basis for purposes of making operating decisions, assess financial performance and allocate resources.

Accounting Principles

We adopted the revised revenue recognition accounting standard, codified as Accounting Standards Codification (“ASC”) 606, effective January 1, 2018 on a modified retrospective basis (see Recently Adopted Accounting Pronouncements). Financial results for reporting periods during 2018 are presented

Certain items have been reclassified in compliance with the revised revenue recognition standard. Historical financial results for reporting periods prior to 2018 are presented in conformity with amounts previously disclosed under the prior revenue recognition standard, ASC 605. Theseyear financial statements include additional information regarding the impacts from the adoption of the revised revenue recognition standard on our financial results for the year ended December 31, 2018. This includesto conform to the presentation ofand classifications used in the current year. These reclassifications had no net effect on the Company’s consolidated operating results, financial results for the year ended December 31, 2018 under ASC 605 for comparison to the prior year.

position or cash flows.

Use of Estimates

The preparation of consolidated financial statements in conformity with GAAP requires management to make estimates and assumptions that affect the reported amounts of assets and liabilities and disclosure of contingent assets and liabilities at the date of the financial statements and the reported amounts of revenue and expenses during the reporting period. Management periodically evaluates such estimates and assumptions for continued reasonableness. In particular, we make estimates with respect to the fair value allocation of multiple performance obligationobligations in revenue recognition, the uncollectibleexpected period of benefit of deferred contract acquisition costs, the collectability of accounts receivable, valuation of long-lived assets, stock-based compensation expense, fair value of the Notes (as defined below), recognition and measurement of income taxes.tax positions, realizability of deferred tax assets and the valuation, and estimated useful lives and impairment of intangible assets and goodwill arising from business combinations. Appropriate adjustments, if any, to the estimates used are made prospectively based upon such periodic evaluation. Actual results could differ from those estimates.


Judgment is required to determine the standalone selling price (“SSP”) for each distinct performance obligation. We use a single amount to estimate SSP for items that are not sold separately. We use a range to determine SSP based on the selling price of the products and services when sold separately. The SSP range is used to allocate the total transaction price to each performance obligation in a contract and to apply a discount that will be allocated based on the relative SSP of the various products and services. When we do not have a directly observable SSP for a particular product or service, we estimate SSP by our overall pricing objectives, taking into consideration market factors, pricing practices including historical discounting, historical standalone sales of similar products, customer demographics, geographic locations, and the number and types of users within our contracts. The determination of SSP using the adjusted market assessment approach is made by the Company’s management.We allocate the transaction price to each performance obligation identified in the contract on a relative SSP basis and recognize revenue when or as we satisfy a performance obligation by transferring control of a product or service to a customer.

Due to the COVID-19 pandemic, there is ongoing uncertainty and significant disruption in the global economy and financial markets. We are not aware of any specific event or circumstances that would require an update to our estimates, judgments or assumptions or a revision to the carrying value of our assets or liabilities as of the date of issuance of these financial statements. These estimates, judgments and assumptions may change in the future, as new events occur or additional information is obtained.
Cash, Cash Equivalents and Restricted Cash

We consider all highly liquid investments with an original maturity of three months or less from date of purchase to be cash equivalents. The Company is required to maintain cash collateral for an unconditional standby letter of credit in the amount of $6.0 million related to the Company’s corporate headquarters lease as well as a small amount of restricted cash to guarantee rent payments in a foreign subsidiary as well as subsidiary.
55

$6.0 millionTable of cash collateral for an unconditional standby letter of credit related to the Company’s corporate headquarters leaseContents.

 

 

As of December 31,

 

 

 

2018

 

 

2017

 

 

 

(In thousands)

 

Cash and cash equivalents per balance sheet

 

$

70,964

 

 

$

116,049

 

Restricted cash per balance sheet

 

 

6,272

 

 

 

78

 

Cash, cash equivalents and restricted cash per cash flow

 

$

77,236

 

 

$

116,127

 

Fair Value of Financial Instruments

Assets and liabilities recorded at fair value in the financial statements are categorized based upon the level of judgment associated with the inputs used to measure their fair value. Hierarchical levels which are directly related to the amount of subjectivity associated with the inputs to the valuation of these assets or liabilities are as follows:

Level 1: Observable inputs that reflect quoted prices (unadjusted) for identical assets or liabilities in active markets.

Level 1: Observable inputs that reflect quoted prices (unadjusted) for identical assets or liabilities in active markets.

Level 2: Observable inputs, other than Level 1 prices, such as quoted prices for similar assets or liabilities, quoted prices in markets that are not active or other inputs that are observable or can be corroborated by observable market data for substantially the full term of the assets or liabilities.

Level 3: Unobservable inputs reflecting our own assumptions incorporated in valuation techniques used to determine fair value. These assumptions are required to be consistent with market participant assumptions that are reasonably available.

The Company’s carrying amounts of financial instruments, including cash and cash equivalents, accounts receivable, accounts payable, and accrued expenses are considered Level 1 and approximate their fair values due to their short maturitiesprices, such as of December 31, 2018 and 2017. The carrying valuequoted prices for similar assets or liabilities, quoted prices in markets that are not active or other inputs that are observable or can be corroborated by observable market data for substantially the full term of the Company’s line of credit and long-term debt approximateassets or liabilities.

Level 3: Unobservable inputs reflecting our own assumptions incorporated in valuation techniques used to determine fair value and were valued using a Level 1 input, specifically the borrowing rates availablevalue. These assumptions are required to the Company at December 31, 2017. There was no line of credit or long-term debt at December 31, 2018.

be consistent with market participant assumptions that are reasonably available.

Concentration of Credit and Other Risks

Financial instruments that potentially subject the Company to concentrations of credit risk consist of cash and cash equivalents and accounts receivable. The Company maintains its cash in bank deposit accounts that, at times, may exceed federally insured limits. AsThere was no concentration of credit risk for customers as of December 31, 2018, approximately 11%2021 and 2020 as no individual entity represented more than 10% of the Company’sbalance in accounts receivable was from one customer.receivable. Management considers concentration of credit risk to be minimal with respect to accounts receivable due to the positive historical collection experience of the Company and despite the geographic concentrations related to the Company’s customers. There was no concentration of credit risk for customers as of December 31, 2017 as no individual entity represented more than 10% of the balance in accounts receivable. No customer represented more than 10% of revenue induring the years ended December 31, 2018, 20172021, 2020 and 2016.2019. The Company does not experience concentration of credit risk in foreign countries as no foreign country represents more than 10% of the Company’s consolidated revenues or net assets.


The following tables sets forth the Company’s consolidated total revenue by geography:

 

 

Year Ended December 31,

 

 

 

2018

 

 

2018

 

 

2017 (1)

 

 

2016 (1)

 

 

 

with

adoption

(ASC 606)

 

 

without

adoption

(ASC 605)

 

 

as previously reported

(ASC 605)

 

 

 

(In thousands)

 

United States

 

$

171,497

 

 

$

169,927

 

 

$

134,676

 

 

$

92,116

 

EMEA (2)

 

 

49,871

 

 

 

49,854

 

 

 

33,097

 

 

 

25,668

 

Rest of the World (2)

 

 

27,552

 

 

 

28,694

 

 

 

18,283

 

 

 

14,628

 

Total revenue

 

$

248,920

 

 

$

248,475

 

 

$

186,056

 

 

$

132,412

 

(1)

The comparative information for years prior to 2018 has not been adjusted to reflect the adoption of the revised standard and is reported on an ASC 605 basis. For additional information see Note 3.

geographic region based on the customer’s location is presented in Note 17 “Geographic Information”

(2)

No single country represented more than 10% of consolidated revenue

Accounts Receivable and Allowance for Doubtful Accounts

Expected Credit Losses

The Company continuously assesses the collectability of outstanding customer invoices and in doing so, the Company assesses the need to maintain an allowance for estimatedexpected credit losses resulting from the non-collection of customer receivables. In estimating thisThe allowance for expected credit losses is a valuation account that is deducted from the financial asset’s amortized cost basis to present the net amount expected to be collected on contracts with customers. Accounts receivable and contract assets are written off when management believes non-collectability is confirmed. Recoveries of financial assets previously written off shall be recorded directly to earnings when received.
Management estimates the allowance balance using relevant available information, from internal and external sources, relating to past events, current conditions and reasonable and supportable forecasts over a financial asset’s contractual term. The Company’s historical credit loss experience provides the basis for the estimation of expected credit losses. Adjustments to historical loss information are made from qualitative and quantitative factors if economic conditions at the reporting date reflect stronger or weaker economic performance than the historical data implies based on management’s expectations of economic conditions on certain indicators of the Company, considersindustry and economy. We review factors such as: historicalas past collection experience, a customer’s current creditworthiness, customer concentrations, age of outstandingthe accounts receivable balance, significant trends in current balances, bothinternal operations and macroeconomic conditions. The Company evaluates these economic conditions and makes adjustments to historical loss information for certain economic risk factors.
In development of the expected credit loss model, we evaluated our financial assets with similar risk characteristics on a collective (pool) basis for their respective estimated and expected credit loss allowance. A financial asset will be measured individually only if it does not share similar risk characteristics with other financial assets. We believe that historical credit loss patterns by aging bucket and ininvoice type for accounts receivable are the aggregate,most significant risk characteristics. Additionally, we analyze renewals and existing economic conditions. Actual customer collections could differ fromnew business separately due to varying historical loss patterns. The Company expected credit loss is determined for the Company’s estimates. Thecontractual life of the financial asset, for which accounts receivable and contract assets can be viewed as one financial asset. However, a low percentage of our contract assets do not convert to accounts receivable. Therefore, we consider all contract assets as a single pool.
56

Table of Contents
For periods prior to the adoption of Accounting Standards Codification (“ASC”) 326, Financial Instruments - Credit Losses ("ASC 326"), the Company determined that an allowance for doubtful accounts was not required for the periods presented. The bad debt expense recognized for the year ended December 31, 2018 was $2.3 million. The bad debt expenses recognized for the years ended December 31, 2017 and 2016 were not material.

Property and Equipment, Net

Property and equipment, net, is stated at cost less accumulated depreciation. Depreciation is recorded using the straight-line method over the estimated useful lives of the respective assets, generally three years to five years. Leasehold improvements are depreciated over the shorter of the estimated useful liveslife of the assetsasset or the related lease term. Repairs and maintenance costs are expensed as incurred.

Property and equipment areis reviewed for impairment whenever events or circumstances indicate their carrying value may not be recoverable. When such events or circumstances arise, an estimate of future undiscounted cash flows produced by the asset, or the appropriate grouping of assets, is compared to the asset’s carrying value to determine if an impairment exists. If the asset is determined to be impaired, the impairment loss is measured based on the excess of the carrying value over the assets fair value. Assets to be disposed of are reported at the lower of carrying value or net realizable value. There were no impairments of property and equipment during the years ended December 31, 2018, 2017 or 2016.

Goodwill

Goodwill represents the excess of acquisition cost over the fair value of net tangible and identified net assets acquired. Goodwill and intangible assets that have indefinite lives areis not be amortized, but rather tested for impairment annually, as of October 31, or more often if and when events or circumstances indicate that the carrying value may not be recoverable. The annualFor purposes of assessing potential impairment, test is completed using either: a qualitative “Step 0” assessment based on reviewing relevant events and circumstances; or a quantitative “Step 1” assessment, which determineswe estimate the fair value of the reporting unit, using an income approach that discounts future cash flows based on our market capitalization, and compare this amount to the estimated future results of our reporting units and a market approach that compares market multiples of comparable companies to determine whether or not any impairment exists. The Step 1 of the goodwill impairment test, used to identify potential impairment, compares the faircarrying value of a reporting unit with its carrying amount, including goodwill. If the fair value of a reporting unit exceeds its carrying amount, goodwill of the reporting unit is considered not impaired, thus the second step of the impairment test is unnecessary.unit. If we determine that the carrying amountvalue of athe reporting unit exceeds its fair value, an impairment charge would be required. We have determined that we operate as 1 reporting unit and may first assess qualitative factors to determine whether the second stepexistence of the goodwillevents or circumstances indicate impairment test shall be performed to measure the amount of impairment loss, if any in an amount equal to the excess. The loss recognized cannot exceed the carrying amount of goodwill. After aon goodwill impairment loss is recognized, the adjusted carrying amount of goodwill shall be its new accounting basis.


The annual evaluation of goodwill requires the use of estimates about future operating results to determine its estimated fair value. Changes in forecasted operations can materially affect these estimates, which could materially affect our results of operations. The estimate of fair value requires significant judgment and we base our fair value estimates on assumptions that we believe to be reasonable; but that are unpredictable and inherently uncertain, including: estimates of future growth rates, operating margins and assumptions about the overall economic climate as well as the competitive environment. There can be no assurance that our estimates and assumptions made for purposes of our goodwill testing as of the time of testing will prove to be accurate predictions of the future. If our assumptions regarding business plans, competitive environments or anticipated growth rates are not correct, we may be required to record goodwill impairment charges in future periods, whether in connection with our next annual impairment testing, or earlier, if an indicator of an impairment is present prior to our next annual evaluation.

required. Goodwill is tested on an annual basis during the fourth quarter,as of October 31, or sooner if an indicator of impairment occurs. The companyCompany internally monitors business and market conditions for evidence of triggering events. There were no triggering events for any of the asset types during 2018, 2017 or 2016 or any material changes in business trend indicating the need for impairment loss. As of October 31, 2018, the Company performed a qualitative “Step 0” assessment and concluded no impairment for goodwill, was required. Hence, the first and second steps were not required to be performed for 2018. There were no impairments of goodwill during the years ended December 31, 2018, 2017 or 2016.

Intangible Assets,

Net

Intangible assets are amortized on a straight-line basis over their estimated useful lives. The Company's intangible assets primarily consist of customer lists, developed technology, and trade names and marks. The Company periodically reviews the estimated remaining useful life of our intangible assets and whether events or changes in circumstances warrant a revision to the remaining period of amortization. Periodically, the Company evaluates the recoverability of its long-lived assets, including intangible assets, for possible impairment whenever events or circumstances indicate that the carrying amount of such assets may not be recoverable. Recoverability of these assets is measured by comparison of the carrying amount of each asset, or related asset group, to the future undiscounted cash flows the asset is expected to generate. If the undiscounted cash flows used in the test for recoverability are less than the carrying amount of these assets, the carrying amount of such assets is reduced to fair value. The Company did not record any impairments
Business Combinations
We allocate the fair value of long-livedpurchase consideration to the tangible assets includingacquired, liabilities assumed, and intangible assets foracquired based on their estimated fair values. The excess of the years ended December 31, 2018, 2017 or 2016.

fair value of purchase consideration over the fair values of these identifiable assets and liabilities is recorded as goodwill. Such valuations require management to make significant estimates and assumptions, especially with respect to intangible assets. Significant estimates in valuing certain intangible assets may include, but are not limited to, future expected cash flows from acquired users, acquired technology, and trade names from a market participant perspective, useful lives and discount rates. Management’s estimates of fair value are based upon assumptions believed to be reasonable, but which are inherently uncertain and unpredictable and, as a result, actual results may differ from estimates. During the measurement period, which is one year from the acquisition date, we may record adjustments to the assets acquired and liabilities assumed, with the corresponding offset to goodwill. Upon the conclusion of the measurement period, any subsequent adjustments are recorded to earnings.

Software Development Costs

Software development costs for products intended to be sold, leased or otherwise marketed are expensed as incurred until technological feasibility has been established, at which time such costs are capitalized until the product is available for
57

Table of Contents
general release to customers. Technological feasibility is established when a product design and working model have been completed and the completeness of the working model and its consistency with the product design have been confirmed by testing. To date, the establishment of technological feasibility of the Company’s products and general release of such software have substantially coincided. As a result, software development costs qualifying for capitalization have been insignificant. Wewe have not capitalized any software development costs through December 31, 2018,2021 and all such costs have been recorded as research and development expenses as incurred in the consolidated statements of operations.


Capitalized Software and Cloud-computing Arrangements
The Company evaluates whether the cloud-computing arrangement (“CCA”) includes a license to internal-use software. If the CCA includes a software license, the Company accounts for the software license as an intangible asset. Acquired software licenses are recognized and measured at cost, which includes the present value of the license obligation if the license is to be paid for over time. If the CCA does not include a software license, the Company accounts for the arrangement as a service contract (or hosting arrangement) and hosting costs are generally expensed as incurred.
The Company evaluates upfront costs including implementation, set-up or other costs (collectively, implementation costs) for hosting arrangements under the internal-use software framework. Costs related to preliminary project activities and post implementation activities are expensed as incurred, whereas costs incurred in the development stage are generally capitalized. Capitalized implementation costs of $0.4 million are recorded in prepayments and other current assets and $0.2 million are recorded in other non-current assets and amortized over the expected term of the arrangement, which includes consideration of the non-cancellable contractual term and reasonably certain renewal options. During the year ended December 31, 2021, the Company’s capitalized implementation costs related to hosting arrangements were not material.
Comprehensive Income (Loss)

The Company has not entered into transactions that require presentation as other comprehensive income (loss). Total comprehensive income (loss) is equal to net income (loss) for all periods presented.

Liquidity

Our principal sources of liquidity have been the net proceeds we received through the sale of our common stock in our initial public offering, other equity financing, and cash generated from our operations. The Company had cash and cash equivalents of approximately $71.0 million at December 31, 2018, which we intend to use for working capital, operating expenses, and capital expenditures. We believe that our existing cash and cash equivalents, net operating cash flows, and revenues will be sufficient to satisfy our anticipated cash needs for working capital and capital expenditures for at least the next 12 months. Our future capital requirements and the adequacy of available funds will depend on many factors, including those set forth in Item 1A, Part I of this Annual Report on Form 10-K titled “Risk Factors.”


Revenue Recognition ASC 606

Revenue consists of fees for perpetual and term licenses for the Company’s software products, post-contract customer support (referred to as maintenance)maintenance and support), software as a service (“SaaS”) subscriptions, other subscription services and professional services including training and other revenue. We typically recognize license revenue upon delivering the applicable license. The following describes the nature of the Company’s primary types of revenues and the revenue recognition policies as they pertain to the types of transactions the Company enters into with its customers.

License Revenue

License revenue includes perpetual license fees and term license fees which provide customers with the same functionality and differ mainly in the duration over which the customer benefits from the use of software. Both revenues from perpetual license and term license performance obligations are generally recognized upfront at the point in time when the software license has been delivered. All perpetual license transactions generally include an amount for first-year maintenance and support at no additional charge which wefor the first year. We allocate a portion of the total contract value based on stand-alone selling price and recognize as subscription revenue over the term.

Subscription Revenues

Revenue

Our subscription revenue consists of (i) fees for access to, and related support for, our SaaS offerings, (ii) fees for ongoing maintenance and support of our licensed solutions and (ii)(iii) other subscription fees for access to, and related support for,services, which includes our cloud-based solution.cloud managed services. We typically invoice subscription fees in advance in annual installments and recognize subscription revenue ratably over the term of the applicable agreement. Subscription revenue include arrangements for software maintenanceMaintenance and technical support for our products and subscription services. Maintenance contracts generally have a term of one year and subscription revenueSaaS contracts usually have a term of one to three years, which is initially deferred and recognized ratably over the life of the contract. Maintenance servicesand support agreements consist of fees for providing software updates on a when and if available basis and for providing technical support for software products for a specified term. We believe that our when and if available software updates and technical support each have the same pattern of transfer to the customer and are substantially the same. Therefore, we consider these to be a single distinct performance obligation. Therefore, revenueRevenue allocated to maintenance servicesand support
58

Table of Contents
agreements are recognized ratably over the contract term beginning on the delivery date of each offering. Expenses related to maintenance and subscriptionour subscriptions are recognized as incurred. Unearned maintenance and subscription revenue areis included in deferred revenue. The Company’s subscription services arrangements are generally non-cancelable and do not contain refund-type provisions. In instances that subscription services arrangements are deemed cancellable, which is rare, the Company will adjust the transaction price and period for revenue recognition accordingly to be reflective of the contract term in accordance with Accounting Standards Codification (“ASC”)ASC 606, Revenue from Contracts with Customers (ASC 606) (“ASC 606”).

Services and Other Revenues

Revenue

Services and other revenue consist primarily of fees from professional services provided to our customers and partners to configure and optimize the use of our solutions as well as training services related to the configuration and operation of our platform. The Company’s professional services contracts are either on a time and materialstime-and-materials (input) or “consumption based”,consumption-based (output) on a fixed fee or prepaid.

prepaid basis.

For services that are contracted for at a fixed price, progress is generally measured based on hours incurred as a percentage of the total estimated hours required for complete satisfaction of the related performance obligations. For services that are contracted on a time-and-materials or prepaid basis, progress is generally based on actual hours expended. These input methods (e.g. hours incurred or expended) are considered a faithful depiction of our efforts to satisfy services contracts as they represent the performance obligation consumed by the customer and performed by the entity and therefore reflect the transfer of services to a customer under such contracts.
Services revenues are generally recognized over time as the services are performed. Revenues for fixed price services and prepaids are generally recognized over time applying input methods to estimate progress to completion. Revenues for consumption-based services are generally recognized as the services are performed. Training revenues are recognized as the services are performed over time.


Deferred Contract Acquisition Costs

Under ASC 606, sales

Sales commissions paid to our sales force and the related employer payroll taxes, collectively deferred“deferred contract acquisition costs,, are considered incremental and recoverable costs of obtaining a contract with a customer. The Company capitalizes and amortizes incremental costs of obtaining a contract, such as certain sales commission costs and related payroll taxes, over the expected period of benefit provided. The Company typically pays sales commissions for both initial and follow-on sales of perpetual licenses, inclusive of initial maintenance and support, term licenses and SaaS subscriptions. Initial commissions are allocated to each performance obligation within the contract. The portion allocated to the perpetual license element is expensed at the time the license is delivered. Commissions allocated to the remaining contractual term orelements are capitalized and amortized over an expected period of benefit. The Company has determined the expected period of benefit to be approximately five years. In addition, the Company pays sales commissions for renewals of term licenses and subscription offerings at a lower rate as they are not commensurate with the initial contract term. These renewal commissions are amortized over each renewal’s benefit term. The currentCompany does not pay sales commissions on renewals of maintenance and support agreements related to perpetual licenses.
The portion of these capitalizeddeferred contract acquisition costs arethat we anticipate will be recognized within twelve months is recorded in "prepaymentsas current deferred contract acquisition costs and other current assets” and noncurrentthe remaining portion is includedrecorded as non-current deferred contract acquisition costs in “other non-current assets”, in ourthe consolidated balance sheet. Previously under ASC 605, the Company generally capitalized deferred contract costs associated with subscription revenues, which were subsequently amortized over the term of the subscription while deferred contract cost related to license revenues were previously recognized as incurred.sheets. We determined the period of benefit by taking into consideration our customer contracts, customer turnover rates, the life of our technology and other factors. The Company appliesapplied the practical expedient to expense costs as incurred if the expected amortization period is one year or less. Amortization of deferred contract acquisition costs is included in sales and marketing expenses in the accompanying consolidated statements of operations. There were no impairments to deferred contract acquisition costs for all periods presented.

Contract Balances

Deferred revenue

We typically invoice our customers for subscription maintenance and support fees in advance on either an annual, two-two- or three-year basis, with payment due at the start of the subscription term. For subscription fees, which includes SaaS, maintenance and support and other subscription and maintenance,services, the timing of payments is typically upfront. Therefore, a contract liability or deferred revenue is created because payment is made in advance of performance and these performance obligations are satisfied over time. Timing may differ between the satisfaction of performance obligations and the invoicing and collection of amounts related to our contracts with customers. Our standard payment terms are generally net 30 days but may vary. Liabilities are recorded for amounts that are collected in advance of the satisfaction of performance obligations. Invoice amounts for non-cancelable
59

Table of Contents
services starting in future periods are included in contract assets and deferred revenue.revenue, which are netted together resulting in either deferred revenue or a contract asset balance. The portion of deferred revenue that we anticipate will be recognized within twelve months is recorded as current deferred revenue and the remaining portion is recorded as non-current deferred revenue in the consolidated balance sheets.

Contract assets

Contract assets relate to the Company’s rights to consideration for performance obligations satisfied but not billed at the reporting date on contracts. Contract assets are transferred to accounts receivable when the rights become unconditional. Contract assets are included in prepayments and other current assets and other non-current assets in the consolidated balance sheets.

Revenue Recognition ASC 605

Our revenue recognition accounting policysheets, net of an allowance for ASC 605 is shown below. We applied the revenue recognition accounting policy for ASC 605 to our disclosures in Note 3, which include amounts presented for 2018.

Revenue consistsexpected credit losses.

Cost of fees for perpetual licenses for the Company’s software products, post-contract customer support (referred to as maintenance), professional services, software as a service (“SaaS”) and other revenue.

The Company recognizes revenue in accordance with the provisionsRevenue

Cost of the Financial Accounting Standards Board (“FASB”) authoritative guidance on software revenue recognition and multiple element arrangements.

License Revenue is recognized when:

Persuasive evidence of an arrangement exists

Delivery has occurred, or services have been rendered

The Company’s price to the buyer is fixed or determinable, and

Collectability is probable


The Company frequently enters into sales arrangements that contain multiple elements or deliverables. For arrangements that include both software and non-software elements, the Company allocates revenue to the software deliverables as a group and separable non-software deliverables as a group based on their relative selling prices. In such circumstances, the accounting principles establish a hierarchy to determine the selling price used for allocating revenue to the deliverables as follows: (i) Vendor Specific Objective Evidence (“VSOE”), (ii) third-party evidence of selling price (“TPE”) and (iii) the best estimate of the selling price (“ESP”). Cloud-based services, and professional services related to cloud-based services, are considered to be non-software elements in the Company’s arrangements.

VSOE of fair value for each element is based on the Company’s standard rates charged for the product or service when such product or service is sold separately or based upon the price established by the Company’s pricing committee when that product or service is not yet being sold separately. The Company establishes VSOE for maintenance and professional services using a “bell-shaped curve” approach. When applying the “bell-shaped curve” approach the Company analyzes all maintenance renewal transactions over the past twelve months for that categoryCost of license and plots those data points on a bell-shaped curve to ensure that a high percentage of the data points are within an acceptable margin of the established VSOE rate. This analysis is performed quarterly on a rolling 12-month basis.

When the Company is unable to establish a selling price for non-software arrangements using VSOE or TPE, the Company uses ESP in the allocation of arrangement consideration. The objective of ESP is to determine the price at which the Company would transact a sale if the product or service were sold on a stand-alone basis. The determination of ESP is made through consultation with and formal approval by the Company’s management, taking into consideration the Company’s go-to-market strategy, pricing factors, and historical transactions.

The Company recognizes revenue for software arrangements that include undelivered elements using the residual method. Under the residual method, the fair value of the undelivered elements is deferred and recognized as such elements are delivered to the customer and the remaining portion of the agreement fee is recognized as license revenue upon delivery. The determination of fair value of each undelivered element in software arrangements is based on VSOE. If VSOE has not been established for certain undelivered elements in an agreement, revenue is deferred until those elements have been delivered or their VSOE has been determined.

Revenue from maintenance and SaaS services is recognized ratably over the relevant contract period.

Service revenue includes consulting and training. The Company has determined that consulting and training services are not essential to the functionality of the Company’s software and SaaS offerings, and consulting and training services are typically listed separately in arrangements, are optional, and sold separately. As a result, the Company has established VSOE or ESP for consulting and training services and they therefore qualify for separate accounting.

In order to account for deliverables in a multiple-deliverable arrangement as separate unit of accounting, delivered elements must have standalone value. In determining whether professional services have standalone value, we consider the following factors for each professional services agreement: availability of the services from other vendors, the nature of the professional services, the timing of when the professional services contract was signed in comparison to the software or SaaS arrangement and the contractual dependence of the arrangement on the customer’s satisfaction with the professional services. Professional services sold as part of arrangements generally qualify for separate accounting.

Consulting and training service revenue that qualifies for separate accounting is recognized as the services are performed using the proportional performance method for fixed fee consulting contracts, or when the right to the service expires. The majority of the Company’s consulting contracts are billed on a time and materials basis.


Cost of Revenue

Cost of revenue for licenses consists of amortization expense for developed technology acquired in business combinations and third-party royalties.

Cost of Subscription Revenue. Cost of subscription revenue consists primarily of employeeemployee-based costs (which consists of salaries, benefits, bonuses and stock-based compensation and allocated overhead), costs of our customer support organization, (including salaries, benefits, bonuses and stock-based compensation), contractor costs to supplement our staff levels, third-party cloud-hosting costs, allocated overheadamortization expense and amortization expenseimpairments charges for developed technology acquired in business combinations.

and third-party cloud-based hosting costs.

Cost of revenue forServices and Other Revenue. Cost of services and other revenue consists primarily of personnel-relatedemployee-based costs of our professional services and training departments, including salaries, commissions, benefits, bonusesorganizations, travel-related costs and stock-based compensation, contractor costs to supplement our staff levels and allocated overhead.

levels.

Impairment of Intangible Assets. Impairment of intangible assets consists of impairments charges for developed technology acquired. This is a component of cost of subscription revenue that was broken out for financial statement purposes.
Research and Development Expenses

Research and development costs are expensed as incurred.

Research and development expenses consist primarily of personnel-relatedemployee-based costs, forsoftware and hosting arrangement expenses (which includes cloud-based hosting costs related to the design and development of our platformcloud-based solution), professional services expense and technologies, contractoramortization expense for acquired intangible assets.
Advertising Expenses
Advertising costs to supplement our staff levels, third-party web services, consulting services, and allocated overhead.

Advertising Expenses

The Company expenses advertising costsare expensed as incurred. Advertising expenses were approximately $7.3 million, $6.0 million and $4.2 million for the years ended December 31, 2018, 2017 and 2016, respectively,incurred and are included in sales and marketing expense.

Advertising expenses were approximately $11.2 million, $10.7 million and $11.3 million for the years ended December 31, 2021, 2020 and 2019, respectively.

Stock-Based Compensation

The Company measures stock-based compensation expense for equity instruments granted to employees and board members based upon the estimated fair value of the award at the date of grant and the estimated number of shares ultimately expected to vest.adjusted for actual forfeitures. The Company estimates the fair value of stock options granted using the Black-Scholes option-pricing model, which requires us to estimate the expected term, fair value of common stock, expected volatility, expected forfeitures, risk-free interest rate, and dividend yield. We use the simplified method in developing an estimate of the expected term of the stock options, which is calculated as the average of the time to vesting and the contractual life of the options. The expected volatility is based upon the average historical volatility of comparable companies over a period approximately equal to the expected term of the awards.
The risk-free interest rate is based on the average interest rateU.S. treasury yield curve for U.S. Treasury instruments whosethe term is consistent with the life of the stock options as of the date of grant. The Company has elected to apply the “shortcut approach” in developing the estimate of expected term for “plain vanilla” stock options by using the mid-point between the vesting date and contractual termination date. The Company has not paid and does not anticipate paying cash dividends on its common stock in the foreseeable future; therefore, the expected dividend yield is assumed to be zero.
During 2019, the Company began to determine volatility by introducing the Company’s own historical volatility measurements once two years of historical data became available in the public market. The Company used a blend of the Company’s volatility and industry peers to arrive at a volatility consistent with the life of the options.

During 2021 and 2020, the Company continued to increase the weighting factor of the Company’s own volatility as additional time periods became

60

Table of Contents
available. Beginning from the fourth quarter of fiscal year 2021, the Company began to use its own sufficient historical trading prices to calculate the expected volatility and no longer places any weighting on industry peers.
Stock-based compensation expense resulting from this valuation is recognized in the consolidated statements of operations on a straight-line basis over the period during which an employee provides the requisite service in exchange for the award. The Company analyzes the facts and circumstances of each equity instrument to determine if modification accounting is required. This analysis includesWhen a review of factors that influence the probability of vesting. If circumstances arise that have changed the probability that an equity instrument will vest, or other factors havemodification is triggered, a modification, the revised fair value is calculated, and additional stock-based compensation is recognized over the remaining service period of the modified instrument.

The Company estimates potential forfeitures

Restricted stock units (“RSUs”) are generally subject to forfeiture if employment terminates prior to the vesting date. We expense the cost of the RSUs, which is determined to be the fair market value of the shares of common stock grants and adjust recorded stock-based compensation expense accordingly. The estimateunderlying the RSUs on the date of forfeitures is based on historical experience and is adjustedgrant, ratably over the requisite service period toduring which the extent that actual forfeitures differ, or are expected to differ, fromvesting restrictions lapse.
In November 2017, the prior estimates. Changes in estimated forfeitures will be recognized inCompany’s board of directors adopted the period of change and will impact the amount of stock-based compensation expense to be recognized in future periods. To date, the company has experienced minimal forfeitures.

The Company also offers an Employee Stock Purchase Plan (ESPP) that allows(the “ESPP”). The ESPP became effective November of 2017, after the date our registration statement was declared effective by the SEC. The first offering period opened July 1, 2018 and permitted eligible employees to purchase shares by authorizing payroll deductions from 1% to 15% of employee’s eligible compensation during the semi-annual offering period, which is generally six-months, with an annual cap of $25,000.$25,000 in fair market value, determined at the grant date. Unless an employee has previously withdrawn from the offering, thehis or her accumulated payroll deductions will be used to purchase shares of common stock after the closing of the offering period at a price equal to 85% of the fair market value of the closing price of the shares at the opening or closing of the semi-annual offering period, whichever is lower.


ESPP purchase rights have an expected volatility consistent with our volatility estimates that is based on the historical volatility of the commonare used to value our stock of a collection of our peers in the market.options. The expected term represents the period of time the ESPP purchase rights are expected to be outstanding and approximates the offering period.

Stock-based compensation expense associated with ESPP purchase rights is recognized on a straight-line basis over the offering period.

Foreign Currency Translation

The functional currency of our non-U.S. subsidiaries is the U.S. Dollar;dollar; therefore, all gains and losses on currency transactions are expensed as incurred.

Income Taxes

The Company uses the liability method of accounting for income taxes. Under this method, deferred tax assets and liabilities are recognized for expected future tax consequences of temporary differences between the carrying amounts and the tax bases of assets and liabilities. Valuation allowances are provided if it is more likely than not that some or all of the deferred tax assets will not be realized.

The Company accounts for uncertainty of income taxes based on a “more-likely-than-not” threshold for the recognition and de-recognition of tax positions, which includes the accounting for interest and penalties relating to tax positions.

Convertible Senior Notes
The Company accounts for the 0.125% Convertible Senior Notes due 2024 (the “Notes”; see Note 10) in accordance with FASB ASC Subtopic 470-20, Debt with Conversion and Other Options. Pursuant to ASC Subtopic 470-20, as amended by Accounting Standards Update (“ASU”) 2020-06, issuers of certain convertible debt instruments, such as the Notes, that have a net settlement feature and may be settled wholly or partially in cash upon conversion are required to be accounted for wholly as debt. See Recently Adopted Accounting Pronouncements below for a discussion on the adoption of ASU 2020-06. Prior to the adoption of ASU 2020-06, the Company separately accounted for the liability and equity components of the instrument. The carrying amount of the liability component of the instrument was computed by estimating the fair value of a similar liability without the conversion option. The amount of the equity component was then calculated by deducting the fair value of the liability component from the principal amount of the instrument. The difference between the principal amount and the liability component represents a debt discount that is amortized to interest expense over the respective terms of the Notes using an effective interest rate method.
Leases
61

Table of Contents
The Company accounts for a contract as a lease when it has the right to control the asset for a period of time while obtaining substantially all of the assets’ economic benefits. The Company’s leases are primarily for office space. At the inception or modification of an arrangement, we determine whether the arrangement is or contains a lease based on the unique facts and circumstances present and if so, the classification of the lease.
Right-of-use (“ROU”) assets and lease liabilities are recognized at the present value of future lease payments over the lease term. ROU assets represent the right to use an underlying asset for the lease term, and lease liabilities represent the obligation to make lease payments arising from the lease. The implicit rates within our operating leases are generally not determinable and therefore we use the incremental borrowing rate (“IBR”) at the lease commencement date to determine the present value of lease payments. The determination of our IBR requires judgment. We determine our IBR for each lease using our estimated borrowing rate, adjusted for various factors including level of collateralization and term to align with the terms of the lease. ROU assets include any upfront lease payments made and exclude lease incentives. The Company leases its facilities under non-cancelable operating lease agreements. We have lease agreements with lease and non-lease components which we account for as a single lease component. The Company’s non-lease components are primarily related to property taxes, insurance and maintenance costs, which are typically variable in nature, and are expensed in the period incurred. Certain of these facility leases contain predetermined fixed escalations of the minimum rentals, and the Company recognizes expense for these leases on a straight-line basis over the full term of the lease arrangement. Certain of our leases include options to extend or terminate the lease. An option to extend the lease is considered in connection with determining the ROU asset and lease liability when it is reasonably certain we will exercise that option. An option to terminate is considered unless it is reasonably certain we will not exercise the option. We elected the practical expedient to not recognize operating lease right-of-use assets and operating lease liabilities that arise from short-term leases with an initial term of 12 months or less and recognize the associated lease payments in the consolidated statements of operations on a straight-line basis over the lease term. The depreciable life of related leasehold improvements is based on the shorter of the estimated life of the asset or the lease term.
Net Income (Loss) Per Share

Basic net income (loss) per share attributable to common stockholders is calculated by dividing the net income (loss) attributable to common stockholders for the period, defined as net income (loss) minus the accretion of dividends on redeemable convertible preferred stock,, by the weighted-average number of shares of common stock outstanding during the period, without consideration of potentially dilutive securities. Diluted earnings per share includes the dilutive effect of common stock equivalents and is calculated using the weighted-average number of common stock and the common stock equivalents outstanding during the reporting period. Diluted earningsIn periods when the Company recognizes a net loss, the Company excludes the impact of outstanding stock awards and shares related to the Notes from the diluted loss per share for the years ended December 31, 2018, 2017 and 2016 excludes certain common stock equivalents becausecalculation as their inclusion would be anti-dilutive. In 2017 and 2016, the Company was in a loss position, hence all common stock equivalents were excluded due to theirhave an anti-dilutive effect. Our incentive stock units have
Recently Adopted Accounting Pronouncements
In August 2020, the right to receive non-forfeitable dividends on an equal basis with common stock and therefore are considered participating securities that must be included in the calculation of net income (loss) per share using the two-class method. Under the two-class method, basic and diluted net income (loss) per share is determined by calculating net income (loss) per share for common stock and participating securities based on the cash dividends paid and participation rights in undistributed earnings.

Recently IssuedFinancial Accounting Standards Not Yet Adopted

In February 2016, the FASBBoard (“FASB”) issued ASU 2016-022020-06, Accounting for Convertible Instruments and subsequent updates thereafterContracts in ASU 2017-13, ASU 2018-10 and ASU 2018-11, Leases (collectively, Accounting Standards Codification 842 or ASC 842). This standard requires lessees to recognize a lease liability and a lease asset for all leases, including operating leases, with a term greater than 12 months on its balance sheet. The standard also expands the required quantitative and qualitative disclosures surrounding leases. For public companies, the new standard is effective for annual reporting periods beginning after December 15, 2018, including interim periods within that reporting period. Early adoption is permitted. The Company does not plan to early adopt, and therefore plans to adopt for the annual period beginning after December 15, 2018.

This standard will be adopted using a modified retrospective transition method with certain practical expedients available for leases existing at, or entered into after, the beginning of the earliest comparative period presented in the financial statements. The Company currently expects that most of existing operating lease commitments will be subject to the new standard and will be recognized as operating lease liabilities and right-of-use (“ROU”) assets upon our adoption of ASC 842. The Company anticipates this standard will have a material impact on the consolidated balance sheets and will result in the recognition of ROU assets and lease liabilities for leases currently classified as operating leases that are not reported on the balance sheets. While the Company continues to assess the qualitative and quantitative impacts of adopting this standard, the most significant anticipated impact relates to physical office space leases.


In June 2018, the FASB issued ASU 2018-07, Compensation—Stock Compensation (ASC 718): Improvements to Nonemployee Share-Based Payment Accounting (ASU 2018-07)an Entity’s Own Equity, which simplifies the accounting for share-based paymentscertain financial instruments with characteristics of liability and equity, including convertible instruments and contracts in an entity’s own equity. Among other changes, ASU 2020-06 removes from GAAP the liability and equity separation model for convertible instruments with a cash conversion feature, and as a result, after adoption, entities will no longer separately present in equity an embedded conversion feature for such debt. Similarly, the embedded conversion feature will no longer be amortized as interest expense over the life of the instrument. Instead, entities will account for a convertible debt instrument wholly as debt unless (1) a convertible instrument contains features that require bifurcation as a derivative under ASC Topic 815, Derivatives and Hedging, or (2) a convertible debt instrument was issued at a substantial premium. Among other potential impacts, this change will reduce reported interest expense, increase reported net income, and result in a reclassification of certain conversion feature balance sheet amounts from stockholders’ equity to nonemployees by aligningliabilities as it withrelates to the accounting for share-based paymentsNotes. Additionally, ASU 2020-06 requires the application of the as if-converted method to employees, with certain exceptions.calculate the impact of convertible instruments on diluted earnings per share. ASU 2018-072020-06 is effective for public companies for fiscal years beginning after December 15, 2018, including interim periods within that2021, with early adoption permitted for fiscal year. Earlyyears beginning after December 15, 2020, and can be adopted on either the fully retrospective or modified retrospective basis.

The Company early adopted ASU 2020-06 effective January 1, 2021 using the modified retrospective approach, which requires a cumulative adjustment to be recorded to accumulated deficit. Adoption of ASU 2020-06 resulted in a material effect on the consolidated balance sheet as the Company no longer separately presents in equity an embedded conversion feature. The impact to the consolidated balance sheet was an increase of the Notes by $66.8 million, a decrease of our deferred tax liability by $4.6 million, a decrease of our additional paid in capital by $65.5 million and a decrease of our accumulated deficit by $3.4 million. Interest expense recognized was reduced by approximately $17.1 million as a result of accounting for the convertible debt instrument as a single liability measured at its amortized cost. This adoption is permitted, but no earlier thandid not have a company’s adoption datematerial impact on the
62

Table of Contents
Company's consolidated statement of cash flows. The Company will prospectively utilize the as if-converted method to calculate the impact of convertible instruments on diluted earnings per share.
Recently Issued Accounting Standards Not Yet Adopted
In October 2021, the FASB issued ASU 2021-08, Accounting for Contract Assets and Contract Liabilities from Contracts with Customers, which requires application of ASC 606, Revenue from Contracts with Customers. The Company does not plan, to early adopt,recognize and therefore plans to adopt for the annual period beginning after December 15, 2018. The Company does not expect any impact upon adoption of ASU 2018-07 on the consolidated financial statements.

In August 2018, the FASB issued ASU 2018-15, Intangibles—Goodwillmeasure contract assets and Other—Internal-Use Software (Subtopic 350-40): Customer’s Accounting for Implementation Costs Incurredliabilities from contracts with customers acquired in a Cloud Computing Arrangement That is a Service Contract (ASU 2018-15), which clarifies the accounting for implementation costs in cloud computing arrangements.business combination. ASU 2018-15 is effective for public entities, for annual periods, including interim periods within those annual periods, beginning after December 15, 2019, and earlier adoption is permitted. The Company does not plan to early adopt, and therefore plans to adopt for the annual period beginning after December 15, 2019. The Company is currently evaluating the impact of the pending adoption of ASU 2018-15 on the consolidated financial statements.

Recently Adopted Accounting Pronouncements

In May 2017, the FASB issued ASU 2017-09, Compensation—Stock Compensation (ASC 718). This standard clarifies which changes2021-08 creates an exception to the termsgeneral recognition and conditionsmeasurement principle in ASC 805, Business Combinations, and will result in recognition of share-based payment awards require an entity to apply modification accounting under ASC 718. An entity is required to account forcontract assets and contract liabilities consistent with those recorded by the effects of a modification unless all of the following conditions are met: (i) the fair value (or calculated value or intrinsic value, if such an alternative measurement method is used) of the modified award is the same as the fair value (or value using an alternative measurement method) of the original awardacquiree immediately before the original award is modified. If the modification does not affect any of the inputs to the valuation technique that the entity uses to value the award, the entity is not required to estimate the value immediately before and after the modification; (ii) the vesting conditions of the modified award are the same as the vesting conditions of the original award immediately before the original award is modified; and (iii) the classification of the modified award as an equity instrument or a liability instrument is the same as the classification of the original award immediately before the original award is modified.acquisition date. The new standard is effective for annual period beginning after December 15, 2017, including interim periods within those fiscal years. Early adoption is permitted. The company has adopted this standard retrospectively beginning with the reporting period ended after December 31, 2017. This adoption resulted in no material impact on the Company’s consolidated financial statements.

In October 2016, the FASB issued ASU 2016-16, Income Taxes (ASC 740): Intra-Entity Transfers of Assets Other Than Inventory. This standard requires companies to account for the income tax effects of intercompany transfers of assets other than inventory when the transfer occurs. This guidance is effective for annual periodsus beginning after December 15, 2018, includingJanuary 1, 2023 and interim periods within that reporting period. Earlytherein, with early adoption is permitted. The company has adopted this standard modified retrospectively beginning with the reporting period ended after December 31, 2017. This adoption resulted in no material impact on the Company’s consolidated financial statements.

In May 2014, the Financial Accounting Standards Board (FASB) issued Accounting Standard Update (ASU) 2014-09, Revenue from Contracts with Customers (ASC 606). ASC 606 supersedes the revenue recognition requirements in

2. Revenue Recognition (ASC 605), also referred as the “prior standard” and requires the recognition of revenue as promised goods or services are transferred to customers in an amount that reflects the consideration which the entity expects to be entitled to in exchange for those goods or services. ASC 606 also includes Subtopic 340-40, Other Assets and Deferred Costs - Contracts with Customers, which requires the deferral of incremental costs of obtaining a contract with a customer. Collectively, we refer to ASC 606 and Subtopic 340-40 as the “revised standard”. As we adopted the revised standard, we updated our accounting policies, systems, internal controls and processes.


Effective July 1, 2018, the Company lost its emerging growth company (“EGC”) status which accelerated the requirement of ASC 606 adoption. As a result, the Company adjusted its previously reported consolidated financial statements effective January 1, 2018. On December 31, 2018, we adopted ASC 606, with an effective date of January 1, 2018 using the modified retrospective transition method, which requires us to evaluate whether any cumulative adjustment is required to be recorded to retained earnings (or accumulated deficit) as a result of applying the provisions set forth under ASC 606 for any existing arrangements not yet completed as of January 1, 2018. We recorded a cumulative adjustment in the amount of approximately $21.8 million, net of tax, to retained earnings (accumulated deficit) as of the January 1, 2018 as a result of applying the modified retrospective transition method. In addition, it is important to note that under the modified retrospective transition method, our prior period results were not re-casted to reflect the revised recognition standard. The reported results for three-month periods ended March 31, 2018, June 30, 2018, September 30, 2018 and December 31, 2018 reflect the application of the revised standard as indicated by the “as adjusted”, or “ASC 606”, while the comparative periods for 2017 and prior periods have not been revised to reflect the adoption of the revised standard and remain “as reported”, or “ASC 605”, under the prior standard. Except for the changes discussed with respect to revenue recognition and the related customer acquisition costs, the impact of which is summarized in the tables below, we have consistently applied our accounting policies to all periods presented in our consolidated financial statements for year ended December 31, 2018.

The adoption of the revised standard represents a change in accounting principle with the intent to align revenue recognition and provide financial statement readers with enhanced disclosures. In accordance with the revised standard, revenue is recognized when a customer has the right to obtain control of promised products and services. The amount of revenue recognized reflects the consideration to which the Company expects to be entitled to receive in exchange for these products and services. To achieve this core principle, the Company applies the following five steps:

Identify the contract with a customer

A contract with a customer exists when (i) the Company enters into an enforceable contract with a customer that defines each party’s rights regarding the products and services to be transferred and identifies the payment terms related to these products and services, (ii) the contract has commercial substance and, (iii) the Company determines that collection of substantially all consideration for products and services that are transferred is probable based on the customer’s intent and ability to pay the promised consideration. The Company applies judgment in determining the customer’s ability and intention to pay, which is based on a variety of factors including the customer’s historical payment experience or, in the case of a new customer, customer creditworthiness assessment and financial information at the outset of entering into the contract.

Identify the performance obligations in the contract

Performance obligations promised in a contract are identified based on the products and services that will be transferred to the customer that are both capable of being distinct, whereby the customer can benefit from the products and services either on its own or together with other resources that are readily available from third parties or from the Company, and are distinct in the context of the contract, whereby the transfer of the products and services is separately identifiable from other promises in the contract. To the extent a contract includes multiple promised products and services, the Company applies judgment to determine whether promised products and services are capable of being distinct and distinct in the context of the contract. If these criteria are not met the promised products and services are accounted for as a combined performance obligation. The Company will evaluate any additional promises for goods and services that may occur in its contracts with customers in accordance with the framework in order to determine if these promises represent performance obligations.


Determine the transaction price

The transaction price is determined based on the consideration to which the Company will be entitled in exchange for transferring products and services to the customer. None of the Company's contracts as of January 1, 2018 contained a significant financing component. The Company considered whether there are any items within the contract that should be accounted for as variable consideration. The Company has elected to use the practical expedient for a service contract in which it bills a fixed amount for each hour of service provided, for time and materials services contracts as the amount corresponds with the value of the entity’s performance completed to date, which is needed to use this practical expedient. Because this practical expedient allows an entity to recognize revenue on the basis of invoicing, revenue is recognized by multiplying the price assigned to the goods or services delivered by the measure of progress (i.e., the quantities or units transferred). Therefore, the Company effectively bypasses the steps of determining the transaction price, allocating that transaction price to the performance obligations and determining when to recognize revenue when sold on a stand-alone basis. The Company has elected to utilize the practical expedient related to this performance obligation, if and when applicable.  

Fees related to time and materials service represents performance obligation with an undefined quantity of outputs but the contractual rate per output is fixed, the Company has enforceable rights and obligations and the consideration received is contingent upon the quantity completed, the total transaction price would be variable (related to this performance obligation) and the contract has a range of possible transaction prices, and the ultimate consideration will depend on the occurrence or non-occurrence of a future event even though the rate per unit is fixed. The Company noted no other variable consideration in the contracts existed as of the adoption date.

Determining the transaction price requires significant judgment, which is discussed in further detail below. The Company has determined that its contracts generally do not include a significant financing component. The primary purpose of the Company's invoicing terms is to provide customers with simplified and predictable ways of purchasing its solutions, not to receive financing from customers or to provide customers with financing. Examples of such terms include invoicing at the beginning of a subscription term with revenue recognized ratably over the contract period. Amounts that have been invoiced are recorded in accounts receivable and in deferred revenue or revenue, depending on whether transfer of control to customers has occurred.

Allocate the transaction price to the performance obligations in the contract

If the contract contains a single performance obligation, the entire transaction price is allocated to the single performance obligation. Contracts that contain multiple performance obligations require an allocation of the transaction price to each performance obligation based on a relative standalone selling price basis. The Company determines standalone selling price based on the price at which the performance obligation is sold separately. If the standalone selling price is not observable through past standalone transactions, the Company estimates the standalone selling price taking into account available information such as past transactions, market conditions and internally approved pricing guidelines related to the performance obligations.

Recognize revenue when or as the Company satisfies a performance obligation

The Company satisfies performance obligations either over time or at a point in time as discussed in further detail below. Revenue is recognized at the time the related performance obligation is satisfied by transferring the promised products and services to a customer.

Upon adoption of the revised standard, the Company’s revenue recognition policy was modified in the following ways:

The core principle of the standard is for companies to recognize revenue to depict the transfer of goods or services to customers in amounts that reflect the consideration (that is, payment) to which the company expects to be entitled in exchange for those goods or services. The most significant impacts of the revised standard to the Company relate to the timing of revenue recognition for arrangements involving term licenses and treatment of deferred contract acquisition costs.


At contract inception, the Company assesses the products and services promised in its contracts with customers and identifies a performance obligation for each promise to transfer to the customer a product or service (or bundle of products or services) that is distinct – i.e., if a product or service is separately identifiable from other items in the bundled package and if a customer can benefit from it on its own or with other resources that are readily available to the customer. Determining whether products and services are considered distinct performance obligations that should be accounted for separately versus together may require significant judgment. The Company has contracts with customers that may have multiple performance obligations, including some or all of the following: software licenses, maintenance, subscriptions, professional services and or training. For these contracts, the Company accounts for individual performance obligations separately if they are distinct within the context of the contract by allocating the contract's total transaction price to each performance obligation in an amount based on the relative standalone selling price, or “SSP”, of each distinct good or service in the contract.

In order to determine the SSP of its promised goods or services, the Company conducts an annual analysis to determine whether its goods or services have an observable SSP. In determining SSP, the Company requires that a substantial majority of the standalone selling prices for a goods or service that fall within a reasonably narrow pricing range. If the Company does not have a directly observable standalone selling price for a particular good or service, then the Company estimates a standalone selling price by our overall pricing objectives, taking into consideration market factors, pricing practices including historical discounting, historical standalone sales of similar products, customer demographics, geographic locations, and the number and types of users within our contracts. The determination of standalone selling price is made by the Company’s management. Selling prices are analyzed at least on an annual basis to identify if the Company has experienced significant changes in its selling prices.

The Company allocates the transaction price to each performance obligation identified in the contract on a relative standalone selling price basis and recognizes revenue when or as it satisfies a performance obligation by transferring control of a product or service to a customer.

Taxes collected from customers and remitted to governmental authorities are not included in revenue. The Company does not incur shipping and handling for its goods as they are generally delivered to a customer electronically.

The Company notes that it does not believe that it currently has any rights to return that would result in a material impact to revenues.

Other considerations

The Company evaluates whether it is the principal (i.e., report revenues on a gross basis) or agent (i.e., report revenues on a net basis) for vendor reseller agreements. Generally, the Company reports revenues from these types of contracts on a gross basis, meaning the amounts billed to customers are recorded as revenues, and direct expenses incurred are recorded as cost of revenues. Where the Company is the principal, it first obtains control of the inputs to the specific good or service and directs their use to create the combined output. The Company's control is evidenced by its involvement in the integration of the good or service on its platform before it is transferred to its customers and is further supported by the Company being primarily responsible to its customers and having a level of discretion in establishing pricing.

Practical expedients elected

The Company elected to use the following practical expedients upon adoption of the revised standard:

To use an output method to measure progress toward completion of a performance obligation that is satisfied for a service contract in which it bills a fixed amount for each hour of service provided, with respect to time and material and consumption-based services contracts.

To include analysis of significant financing components only if the time between when the company transfers promised goods or services to a customer and when the customer pays for that good or service extends beyond one year.

To account for shipping and handling activities performed after control of a good has been transferred to the customer as a fulfillment cost and not a performance obligation.


To immediately recognize expense for the contract acquisition costs when the asset that would have resulted from capitalizing such costs would have been amortized in one year or less.

To exclude sales taxes and similar taxes from the measurement of transaction price

Reclassifications

Certain reclassifications to December 31, 2017 and 2016 year end balances were made to conform to the current period presentation in the consolidated balance sheets and consolidated statements of cash flows. These reclassifications include amortization of contract acquisition costs and prepayments and other current assets.

3. Revenue Recognition

ASC 606 Adoption and Impact to Previously Reported Results

The Company adopted the revised standard as of January 1, 2018, utilizing the modified retrospective transition method for all contracts not completed as of the date of adoption. For contracts that were originated before the effective date, the Company reflected the aggregate effect of all modifications when identifying the performance obligations and allocating the transaction price in accordance with the practical expedients elected. As a result, the Company recognized the cumulative effect of initially applying the revised standard as an adjustment to the opening balance of retained earnings (accumulated deficit) on January 1, 2018. The comparative information for 2017 and prior periods has not been adjusted to reflect the adoption of the revised standard and remains as presented under the prior standard. The details of the revised policy with significant changes and quantitative impacts of the changes are described in a separate note below.

Effective July 1, 2018, the Company lost its EGC status which accelerated the requirement of ASC 606 adoption. As a result, the Company adjusted its previously reported interim financial statements effective January 1, 2018.  As of January 1, 2018, the adoption of the revised standard resulted in the following:

An increase in deferred customer acquisition cost of $16.2 million, of which $3.2 million is reported in prepayments and other current assets and $13.0 million is reported in other non-current assets

Recorded a contract asset of $2.8 million, of which $2.6 million is reported in prepayments and other current assets and $0.2 million is reclassed to other non-current assets

A decrease in accounts receivable of $0.4 million

A decrease in short-term deferred revenues of $9.5 million

An increase in long-term deferred revenues of $0.8 million

A net increase of $5.7 million in deferred tax liabilities,

A decrease of $21.8 million in accumulated deficit


These adjustments are as a result of the capitalization of customer acquisition costs, primarily deferred contract acquisition costs, and the upfront recognition of license revenues from term licenses. The cumulative impact to the Company’s accumulated deficit as of January 1, 2018 is a decrease of $21.8 million as prescribed in the table below (in thousands):

 

 

December 31,

2017

 

 

 

 

 

 

January 1,

2018

 

 

 

As reported

(ASC 605)

 

 

Impact of

adoption

 

 

As adjusted

(ASC 606)

 

Assets

 

 

 

 

 

 

 

 

 

 

 

 

Current assets

 

 

 

 

 

 

 

 

 

 

 

 

Cash and cash equivalents

 

$

116,049

 

 

$

 

 

$

116,049

 

Restricted cash

 

 

78

 

 

 

 

 

 

78

 

Accounts receivable

 

 

72,907

 

 

 

(355

)

 

 

72,552

 

Prepayments and other current assets

 

 

10,013

 

 

 

5,848

 

 

 

15,861

 

Total current assets

 

 

199,047

 

 

 

5,493

 

 

 

204,540

 

Property and equipment, net

 

 

3,018

 

 

 

 

 

 

3,018

 

Deferred tax asset - non-current

 

 

264

 

 

 

(264

)

 

 

 

Other non-current assets

 

 

3,542

 

 

 

13,232

 

 

 

16,774

 

Goodwill

 

 

219,377

 

 

 

 

 

 

219,377

 

Intangible assets, net

 

 

81,185

 

 

 

 

 

 

81,185

 

Total assets

 

$

506,433

 

 

$

18,461

 

 

$

524,894

 

Liabilities and stockholders’ equity

 

 

 

 

 

 

 

 

 

 

 

 

Current liabilities

 

 

 

 

 

 

 

 

 

 

 

 

Accounts payable

 

$

2,231

 

 

$

 

 

$

2,231

 

Accrued expenses and other liabilities

 

 

22,636

 

 

 

 

 

 

22,636

 

Income taxes payable

 

 

1,688

 

 

 

 

 

 

1,688

 

Deferred revenue - current

 

 

73,671

 

 

 

(9,508

)

 

 

64,163

 

Total current liabilities

 

 

100,226

 

 

 

(9,508

)

 

 

90,718

 

Deferred tax liability - non-current

 

 

 

 

 

5,422

 

 

 

5,422

 

Long-term debt

 

 

68,329

 

 

 

 

 

 

68,329

 

Other long-term liabilities

 

 

27

 

 

 

 

 

 

27

 

Deferred revenue - non-current

 

 

9,454

 

 

 

786

 

 

 

10,240

 

Total liabilities

 

 

178,036

 

 

 

(3,300

)

 

 

174,736

 

Commitments and contingencies

 

 

 

 

 

 

 

 

 

 

 

 

Stockholders’ equity

 

 

 

 

 

 

 

 

 

 

 

 

Common stock, $0.0001 par value

 

 

8

 

 

 

 

 

 

8

 

Preferred stock, $0.0001 par value,

 

 

 

 

 

 

 

 

 

Additional paid in capital

 

 

353,609

 

 

 

 

 

 

353,609

 

Accumulated deficit

 

 

(25,220

)

 

 

21,761

 

 

 

(3,459

)

Total stockholders' equity

 

 

328,397

 

 

 

21,761

 

 

 

350,158

 

Total liabilities and stockholders’ equity

 

$

506,433

 

 

$

18,461

 

 

$

524,894

 


Unaudited consolidated statement of financial position which reflect the adoption of ASC 606 are as follows by quarter (in thousands):

 

 

March 31, 2018

 

 

June 30, 2018

 

 

 

As previously

reported

(ASC 605)

 

 

Impact of

adoption

 

 

As adjusted

(ASC 606)

 

 

As previously

reported

(ASC 605)

 

 

Impact of

adoption

 

 

As adjusted

(ASC 606)

 

Assets

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Current assets

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Cash and cash equivalents

 

$

130,859

 

 

$

 

 

$

130,859

 

 

$

81,809

 

 

$

 

 

$

81,809

 

Restricted cash

 

 

126

 

 

 

 

 

 

126

 

 

 

120

 

 

 

 

 

 

120

 

Accounts receivable

 

 

55,997

 

 

 

(697

)

 

 

55,300

 

 

 

55,196

 

 

 

(689

)

 

 

54,507

 

Prepayments and other current assets

 

 

9,094

 

 

 

7,369

 

 

 

16,463

 

 

 

9,784

 

 

 

7,545

 

 

 

17,329

 

Income taxes receivable

 

 

 

 

 

1,164

 

 

 

1,164

 

 

 

 

 

 

5,841

 

 

 

5,841

 

Total current assets

 

 

196,076

 

 

 

7,836

 

 

 

203,912

 

 

 

146,909

 

 

 

12,697

 

 

 

159,606

 

Property and equipment, net

 

 

3,126

 

 

 

 

 

 

3,126

 

 

 

3,595

 

 

 

 

 

 

3,595

 

Deferred tax asset - non-current

 

 

264

 

 

 

(264

)

 

 

 

 

 

264

 

 

 

(264

)

 

 

 

Other non-current assets

 

 

3,106

 

 

 

13,090

 

 

 

16,196

 

 

 

3,328

 

 

 

14,101

 

 

 

17,429

 

Goodwill

 

 

219,377

 

 

 

 

 

 

219,377

 

 

 

219,377

 

 

 

 

 

 

219,377

 

Intangible assets, net

 

 

78,979

 

 

 

 

 

 

78,979

 

 

 

76,773

 

 

 

 

 

 

76,773

 

Total assets

 

 

500,928

 

 

 

20,662

 

 

 

521,590

 

 

 

450,246

 

 

 

26,534

 

 

 

476,780

 

Liabilities and stockholders’ equity

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Current liabilities

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Accounts payable

 

 

1,872

 

 

 

 

 

 

1,872

 

 

 

2,894

 

 

 

 

 

 

2,894

 

Accrued expenses and other liabilities

 

 

12,012

 

 

 

(867

)

 

 

11,145

 

 

 

14,106

 

 

 

(1,467

)

 

 

12,639

 

Income taxes payable

 

 

1,918

 

 

 

(1,918

)

 

 

 

 

 

1,423

 

 

 

(1,423

)

 

 

 

Deferred revenue - current

 

 

75,883

 

 

 

(7,144

)

 

 

68,739

 

 

 

81,322

 

 

 

(6,079

)

 

 

75,243

 

Total current liabilities

 

 

91,685

 

 

 

(9,929

)

 

 

81,756

 

 

 

99,745

 

 

 

(8,969

)

 

 

90,776

 

Deferred tax liability - non-current

 

 

 

 

 

5,422

 

 

 

5,422

 

 

 

 

 

 

5,422

 

 

 

5,422

 

Long-term debt

 

 

68,321

 

 

 

 

 

 

68,321

 

 

 

9,640

 

 

 

 

 

 

9,640

 

Other long-term liabilities

 

 

65

 

 

 

 

 

 

65

 

 

 

51

 

 

 

 

 

 

51

 

Deferred revenue - non-current

 

 

13,175

 

 

 

(256

)

 

 

12,919

 

 

 

13,817

 

 

 

(12

)

 

 

13,805

 

Total liabilities

 

 

173,246

 

 

 

(4,763

)

 

 

168,483

 

 

 

123,253

 

 

 

(3,559

)

 

 

119,694

 

Commitments and contingencies

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Stockholders’ equity

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Common stock, $0.0001 par value

 

 

9

 

 

 

 

 

 

9

 

 

 

9

 

 

 

 

 

 

9

 

Preferred stock, $0.0001 par value

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Additional paid in capital

 

 

358,858

 

 

 

 

 

 

358,858

 

 

 

363,818

 

 

 

 

 

 

363,818

 

Accumulated deficit

 

 

(31,185

)

 

 

25,425

 

 

 

(5,760

)

 

 

(36,834

)

 

 

30,093

 

 

 

(6,741

)

Total stockholders' equity

 

 

327,682

 

 

 

25,425

 

 

 

353,107

 

 

 

326,993

 

 

 

30,093

 

 

 

357,086

 

Total liabilities and stockholders’ equity

 

$

500,928

 

 

$

20,662

 

 

$

521,590

 

 

$

450,246

 

 

$

26,534

 

 

$

476,780

 


 

 

September 30, 2018

 

 

December 31, 2018

 

 

 

As previously

reported

(ASC 605)

 

 

Impact of

adoption

 

 

As adjusted

(ASC 606)

 

 

Presented

without adoption

(ASC 605)

 

 

Impact of

adoption

 

 

As adjusted

with adoption

(ASC 606)

 

Assets

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Current assets

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Cash and cash equivalents

 

$

83,315

 

 

$

 

 

$

83,315

 

 

$

70,964

 

 

$

 

 

$

70,964

 

Restricted cash

 

 

121

 

 

 

 

 

 

121

 

 

 

6,272

 

 

 

 

 

 

6,272

 

Accounts receivable

 

 

71,316

 

 

 

(551

)

 

 

70,765

 

 

 

102,188

 

 

 

(719

)

 

 

101,469

 

Prepayments and other current assets

 

 

11,743

 

 

 

6,702

 

 

 

18,445

 

 

 

10,982

 

 

 

10,868

 

 

 

21,850

 

Income taxes receivable

 

 

 

 

 

3,399

 

 

 

3,399

 

 

 

 

 

 

 

 

 

 

Total current assets

 

 

166,495

 

 

 

9,550

 

 

 

176,045

 

 

 

190,406

 

 

 

10,149

 

 

 

200,555

 

Property and equipment, net

 

 

10,103

 

 

 

 

 

 

10,103

 

 

 

19,268

 

 

 

 

 

 

19,268

 

Deferred tax asset - non-current

 

 

264

 

 

 

(264

)

 

 

 

 

 

736

 

 

 

(736

)

 

 

 

Other non-current assets

 

 

3,236

 

 

 

15,107

 

 

 

18,343

 

 

 

7,853

 

 

 

12,521

 

 

 

20,374

 

Goodwill

 

 

219,377

 

 

 

 

 

 

219,377

 

 

 

219,377

 

 

 

 

 

 

219,377

 

Intangible assets, net

 

 

74,567

 

 

 

 

 

 

74,567

 

 

 

74,860

 

 

 

 

 

 

74,860

 

Total assets

 

 

474,042

 

 

 

24,393

 

 

 

498,435

 

 

 

512,500

 

 

 

21,934

 

 

 

534,434

 

Liabilities and stockholders’ equity

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Current liabilities

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Accounts payable

 

 

3,036

 

 

 

 

 

 

3,036

 

 

 

4,636

 

 

 

 

 

 

4,636

 

Accrued expenses and other liabilities

 

 

18,623

 

 

 

(1,076

)

 

 

17,547

 

 

 

21,886

 

 

 

(155

)

 

 

21,731

 

Income taxes payable

 

 

2,099

 

 

 

(2,099

)

 

 

 

 

 

2,037

 

 

 

106

 

 

 

2,143

 

Deferred revenue - current

 

 

86,679

 

 

 

(6,432

)

 

 

80,247

 

 

 

102,996

 

 

 

(7,077

)

 

 

95,919

 

Current portion of long-term debt

 

 

9,669

 

 

 

 

 

 

9,669

 

 

 

 

 

 

 

 

 

 

Total current liabilities

 

 

120,106

 

 

 

(9,607

)

 

 

110,499

 

 

 

131,555

 

 

 

(7,126

)

 

 

124,429

 

Deferred tax liability - non-current

 

 

 

 

 

5,422

 

 

 

5,422

 

 

 

 

 

 

4,142

 

 

 

4,142

 

Long-term debt

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Other long-term liabilities

 

 

4,404

 

 

 

 

 

 

4,404

 

 

 

9,824

 

 

 

(36

)

 

 

9,788

 

Deferred revenue - non-current

 

 

13,976

 

 

 

(22

)

 

 

13,954

 

 

 

21,191

 

 

 

(2,809

)

 

 

18,382

 

Total liabilities

 

 

138,486

 

 

 

(4,207

)

 

 

134,279

 

 

 

162,570

 

 

 

(5,829

)

 

 

156,741

 

Commitments and contingencies

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Stockholders’ equity

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Common stock, $0.0001 par value

 

 

9

 

 

 

 

 

 

9

 

 

 

9

 

 

 

 

 

 

9

 

Preferred stock, $0.0001 par value

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Additional paid in capital

 

 

369,079

 

 

 

 

 

 

369,079

 

 

 

377,473

 

 

 

 

 

 

377,473

 

(Accumulated deficit) retained earnings

 

 

(33,532

)

 

 

28,600

 

 

 

(4,932

)

 

 

(27,552

)

 

 

27,763

 

 

 

211

 

Total stockholders' equity

 

 

335,556

 

 

 

28,600

 

 

 

364,156

 

 

 

349,930

 

 

 

27,763

 

 

 

377,693

 

Total liabilities and stockholders’ equity

 

$

474,042

 

 

$

24,393

 

 

$

498,435

 

 

$

512,500

 

 

$

21,934

 

 

$

534,434

 


Select unaudited consolidated statement of operations which reflect the adoption of ASC 606 are as follows (in thousands, except share and per share data):

 

 

Three Month Ended

 

 

 

March 31, 2018

 

 

 

As previously

reported

(ASC 605)

 

 

Impact of

adoption

 

 

 

 

As adjusted

(ASC 606)

 

Revenue

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Licenses

 

$

16,987

 

 

$

(179

)

 

 

 

$

16,808

 

Subscription

 

 

23,005

 

 

 

(500

)

 

 

 

 

22,505

 

Services and other

 

 

9,722

 

 

 

(94

)

 

 

 

 

9,628

 

Total revenue

 

 

49,714

 

 

 

(773

)

 

 

 

 

48,941

 

Cost of revenue

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Licenses

 

 

1,138

 

 

 

 

 

 

 

 

1,138

 

Subscription

 

 

4,658

 

 

 

 

 

 

 

 

4,658

 

Services and other

 

 

6,974

 

 

 

 

 

 

 

 

6,974

 

Total cost of revenue

 

 

12,770

 

 

 

 

 

 

 

 

12,770

 

Gross profit

 

 

36,944

 

 

 

(773

)

 

 

 

 

36,171

 

Operating expenses

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Research and development

 

 

9,762

 

 

 

 

 

 

 

 

9,762

 

General and administrative

 

 

7,657

 

 

 

 

 

 

 

 

7,657

 

Sales and marketing

 

 

23,815

 

 

 

(1,356

)

 

 

 

 

22,459

 

Total operating expenses

 

 

41,234

 

 

 

(1,356

)

 

 

 

 

39,878

 

Loss from operations

 

 

(4,290

)

 

 

583

 

 

 

 

 

(3,707

)

Other expense, net:

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Interest expense, net

 

 

(1,178

)

 

 

 

 

 

 

 

(1,178

)

Other, net

 

 

(147

)

 

 

 

 

 

 

 

(147

)

Total other expense, net

 

 

(1,325

)

 

 

 

 

 

 

 

(1,325

)

Loss before income taxes

 

 

(5,615

)

 

 

583

 

 

 

 

 

(5,032

)

Income tax (expense) benefit

 

 

(352

)

 

 

3,082

 

 

 

 

 

2,730

 

Net loss

 

$

(5,967

)

 

$

3,665

 

 

 

 

$

(2,302

)

Net loss per share

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Basic

 

$

(0.07

)

 

$

0.04

 

 

 

 

$

(0.03

)

Diluted

 

$

(0.07

)

 

$

0.04

 

 

 

 

$

(0.03

)

Weighted average shares outstanding

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Basic

 

 

85,719,240

 

 

 

 

 

 

 

 

85,719,240

 

Diluted

 

 

85,719,240

 

 

 

 

 

 

 

 

85,719,240

 


 

 

Three Months Ended

 

 

Six Months Ended

 

 

 

June 30, 2018

 

 

June 30, 2018

 

 

 

As

previously

reported

(ASC 605)

 

 

Impact of

adoption

 

 

As adjusted

(ASC 606)

 

 

As

previously

reported

(ASC 605)

 

 

Impact of

adoption

 

 

As adjusted

(ASC 606)

 

Revenue

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Licenses

 

$

19,128

 

 

$

492

 

 

$

19,620

 

 

$

36,115

 

 

$

313

 

 

$

36,428

 

Subscription

 

 

25,051

 

 

 

(941

)

 

 

24,110

 

 

 

48,056

 

 

 

(1,441

)

 

 

46,615

 

Services and other

 

 

10,381

 

 

 

(455

)

 

 

9,926

 

 

 

20,103

 

 

 

(549

)

 

 

19,554

 

Total revenue

 

 

54,560

 

 

 

(904

)

 

 

53,656

 

 

 

104,274

 

 

 

(1,677

)

 

 

102,597

 

Cost of revenue

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Licenses

 

 

1,260

 

 

 

 

 

 

1,260

 

 

 

2,398

 

 

 

 

 

 

2,398

 

Subscription

 

 

4,919

 

 

 

 

 

 

4,919

 

 

 

9,577

 

 

 

 

 

 

9,577

 

Services and other

 

 

7,197

 

 

 

 

 

 

7,197

 

 

 

14,171

 

 

 

 

 

 

14,171

 

Total cost of revenue

 

 

13,376

 

 

 

 

 

 

13,376

 

 

 

26,146

 

 

 

 

 

 

26,146

 

Gross profit

 

 

41,184

 

 

 

(904

)

 

 

40,280

 

 

 

78,128

 

 

 

(1,677

)

 

 

76,451

 

Operating expenses

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Research and development

 

 

10,115

 

 

 

 

 

 

10,115

 

 

 

19,877

 

 

 

 

 

 

19,877

 

General and administrative

 

 

7,743

 

 

 

 

 

 

7,743

 

 

 

15,400

 

 

 

 

 

 

15,400

 

Sales and marketing

 

 

25,163

 

 

 

(1,389

)

 

 

23,774

 

 

 

48,978

 

 

 

(2,745

)

 

 

46,233

 

Total operating expenses

 

 

43,021

 

 

 

(1,389

)

 

 

41,632

 

 

 

84,255

 

 

 

(2,745

)

 

 

81,510

 

Loss from operations

 

 

(1,837

)

 

 

485

 

 

 

(1,352

)

 

 

(6,127

)

 

 

1,068

 

 

 

(5,059

)

Other expense, net:

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Interest expense, net

 

 

(2,800

)

 

 

 

 

 

(2,800

)

 

 

(3,978

)

 

 

 

 

 

(3,978

)

Other, net

 

 

(569

)

 

 

 

 

 

(569

)

 

 

(716

)

 

 

 

 

 

(716

)

Total other expense, net

 

 

(3,369

)

 

 

 

 

 

(3,369

)

 

 

(4,694

)

 

 

 

 

 

(4,694

)

Loss before income taxes

 

 

(5,206

)

 

 

485

 

 

 

(4,721

)

 

 

(10,821

)

 

 

1,068

 

 

 

(9,753

)

Income tax (expense) benefit

 

 

(441

)

 

 

4,183

 

 

 

3,742

 

 

 

(793

)

 

 

7,265

 

 

 

6,472

 

Net loss

 

$

(5,647

)

 

$

4,668

 

 

$

(979

)

 

$

(11,614

)

 

$

8,333

 

 

$

(3,281

)

Net loss per share

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Basic

 

$

(0.07

)

 

$

0.06

 

 

$

(0.01

)

 

$

(0.14

)

 

$

0.10

 

 

$

(0.04

)

Diluted

 

$

(0.07

)

 

$

0.06

 

 

$

(0.01

)

 

$

(0.14

)

 

$

0.10

 

 

$

(0.04

)

Weighted average shares outstanding

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Basic

 

 

86,246,056

 

 

 

 

 

 

86,246,056

 

 

 

85,984,103

 

 

 

 

 

 

85,984,103

 

Diluted

 

 

86,246,056

 

 

 

 

 

 

86,246,056

 

 

 

85,984,103

 

 

 

 

 

 

85,984,103

 


 

 

Three Months Ended

 

 

Nine Months Ended

 

 

 

September 30, 2018

 

 

September 30, 2018

 

 

 

As

previously

reported

(ASC 605)

 

 

Impact of

adoption

 

 

As adjusted

(ASC 606)

 

 

As

previously

reported

(ASC 605)

 

 

Impact of

adoption

 

 

As adjusted

(ASC 606)

 

Revenue

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Licenses

 

$

28,131

 

 

$

(108

)

 

$

28,023

 

 

$

64,246

 

 

$

205

 

 

$

64,451

 

Subscription

 

 

28,461

 

 

 

(545

)

 

 

27,916

 

 

 

76,517

 

 

 

(1,986

)

 

 

74,531

 

Services and other

 

 

9,827

 

 

 

(31

)

 

 

9,796

 

 

 

29,930

 

 

 

(580

)

 

 

29,350

 

Total revenue

 

 

66,419

 

 

 

(684

)

 

 

65,735

 

 

 

170,693

 

 

 

(2,361

)

 

 

168,332

 

Cost of revenue

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Licenses

 

 

1,145

 

 

 

 

 

 

1,145

 

 

 

3,543

 

 

 

 

 

 

3,543

 

Subscription

 

 

5,252

 

 

 

 

 

 

5,252

 

 

 

14,829

 

 

 

 

 

 

14,829

 

Services and other

 

 

7,617

 

 

 

 

 

 

7,617

 

 

 

21,788

 

 

 

 

 

 

21,788

 

Total cost of revenue

 

 

14,014

 

 

 

 

 

 

14,014

 

 

 

40,160

 

 

 

 

 

 

40,160

 

Gross profit

 

 

52,405

 

 

 

(684

)

 

 

51,721

 

 

 

130,533

 

 

 

(2,361

)

 

 

128,172

 

Operating expenses

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Research and development

 

 

11,474

 

 

 

 

 

 

11,474

 

 

 

31,351

 

 

 

 

 

 

31,351

 

General and administrative

 

 

8,763

 

 

 

 

 

 

8,763

 

 

 

24,163

 

 

 

 

 

 

24,163

 

Sales and marketing

 

 

27,658

 

 

 

(957

)

 

 

26,701

 

 

 

76,636

 

 

 

(3,702

)

 

 

72,934

 

Total operating expenses

 

 

47,895

 

 

 

(957

)

 

 

46,938

 

 

 

132,150

 

 

 

(3,702

)

 

 

128,448

 

Income (loss) from operations

 

 

4,510

 

 

 

273

 

 

 

4,783

 

 

 

(1,617

)

 

 

1,341

 

 

 

(276

)

Other expense, net:

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Interest expense, net

 

 

(202

)

 

 

 

 

 

(202

)

 

 

(4,180

)

 

 

 

 

 

(4,180

)

Other, net

 

 

(388

)

 

 

 

 

 

(388

)

 

 

(1,104

)

 

 

 

 

 

(1,104

)

Total other expense, net

 

 

(590

)

 

 

 

 

 

(590

)

 

 

(5,284

)

 

 

 

 

 

(5,284

)

Income (loss) before income taxes

 

 

3,920

 

 

 

273

 

 

 

4,193

 

 

 

(6,901

)

 

 

1,341

 

 

 

(5,560

)

Income tax (expense) benefit

 

 

(618

)

 

 

(1,767

)

 

 

(2,385

)

 

 

(1,411

)

 

 

5,498

 

 

 

4,087

 

Net income (loss)

 

$

3,302

 

 

$

(1,494

)

 

$

1,808

 

 

$

(8,312

)

 

$

6,839

 

 

$

(1,473

)

Net income (loss) per share

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Basic

 

$

0.04

 

 

$

(0.02

)

 

$

0.02

 

 

$

(0.10

)

 

$

0.08

 

 

$

(0.02

)

Diluted

 

$

0.04

 

 

$

(0.02

)

 

$

0.02

 

 

$

(0.10

)

 

$

0.08

 

 

$

(0.02

)

Weighted average shares outstanding

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Basic

 

 

86,825,168

 

 

 

 

 

 

86,825,168

 

 

 

86,267,539

 

 

 

 

 

 

86,267,539

 

Diluted

 

 

90,355,212

 

 

 

 

 

 

90,355,212

 

 

 

86,267,539

 

 

 

 

 

 

86,267,539

 


 

 

Three Months Ended

 

 

Year Ended

 

 

 

December 31, 2018

 

 

December 31, 2018

 

 

 

Presented

without

adoption

(ASC 605)

 

 

Impact of

adoption

 

 

As

adjusted

with adoption

(ASC 606)

 

 

Presented

without

adoption

(ASC 605)

 

 

Impact of

adoption

 

 

As

adjusted

with adoption

(ASC 606)

 

Revenue

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Licenses

 

$

37,447

 

 

$

3,102

 

 

$

40,549

 

 

$

101,693

 

 

$

3,307

 

 

$

105,000

 

Subscription

 

 

30,015

 

 

 

(513

)

 

 

29,502

 

 

 

106,532

 

 

 

(2,499

)

 

 

104,033

 

Services and other

 

 

10,320

 

 

 

217

 

 

 

10,537

 

 

 

40,250

 

 

 

(363

)

 

 

39,887

 

Total revenue

 

 

77,782

 

 

 

2,806

 

 

 

80,588

 

 

 

248,475

 

 

 

445

 

 

 

248,920

 

Cost of revenue

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Licenses

 

 

1,091

 

 

 

 

 

 

1,091

 

 

 

4,634

 

 

 

 

 

 

4,634

 

Subscription

 

 

5,905

 

 

 

 

 

 

5,905

 

 

 

20,734

 

 

 

 

 

 

20,734

 

Services and other

 

 

7,514

 

 

 

 

 

 

7,514

 

 

 

29,302

 

 

 

 

 

 

29,302

 

Total cost of revenue

 

 

14,510

 

 

 

 

 

 

14,510

 

 

 

54,670

 

 

 

 

 

 

54,670

 

Gross profit

 

 

63,272

 

 

 

2,806

 

 

 

66,078

 

 

 

193,805

 

 

 

445

 

 

 

194,250

 

Operating expenses

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Research and development

 

 

11,803

 

 

 

 

 

 

11,803

 

 

 

43,154

 

 

 

 

 

 

43,154

 

General and administrative

 

 

10,618

 

 

 

 

 

 

10,618

 

 

 

34,781

 

 

 

 

 

 

34,781

 

Sales and marketing

 

 

33,623

 

 

 

(1,155

)

 

 

32,468

 

 

 

110,259

 

 

 

(4,857

)

 

 

105,402

 

Total operating expenses

 

 

56,044

 

 

 

(1,155

)

 

 

54,889

 

 

 

188,194

 

 

 

(4,857

)

 

 

183,337

 

Income from operations

 

 

7,228

 

 

 

3,961

 

 

 

11,189

 

 

 

5,611

 

 

 

5,302

 

 

 

10,913

 

Other expense, net:

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Interest expense, net

 

 

(527

)

 

 

 

 

 

(527

)

 

 

(4,707

)

 

 

 

 

 

(4,707

)

Other, net

 

 

(342

)

 

 

 

 

 

(342

)

 

 

(1,446

)

 

 

 

 

 

(1,446

)

Total other expense, net

 

 

(869

)

 

 

 

 

 

(869

)

 

 

(6,153

)

 

 

 

 

 

(6,153

)

Income before income taxes

 

 

6,359

 

 

 

3,961

 

 

 

10,320

 

 

 

(542

)

 

 

5,302

 

 

 

4,760

 

Income tax expense (benefit)

 

 

(380

)

 

 

(4,797

)

 

 

(5,177

)

 

 

(1,791

)

 

 

701

 

 

 

(1,090

)

Net income (loss)

 

$

5,979

 

 

$

(836

)

 

$

5,143

 

 

$

(2,333

)

 

$

6,003

 

 

$

3,670

 

Net income per share

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Basic

 

$

0.07

 

 

$

(0.01

)

 

$

0.06

 

 

$

(0.03

)

 

$

0.07

 

 

$

0.04

 

Diluted

 

$

0.07

 

 

$

(0.01

)

 

$

0.06

 

 

$

(0.03

)

 

$

0.07

 

 

$

0.04

 

Weighted average shares outstanding

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Basic

 

 

87,171,161

 

 

 

 

 

 

87,171,161

 

 

 

86,495,301

 

 

 

 

 

 

86,495,301

 

Diluted

 

 

90,234,993

 

 

 

 

 

 

90,234,993

 

 

 

86,495,301

 

 

 

3,507,451

 

 

 

90,002,752

 


Adoption of the revised standard related to revenue recognition had no impact to financing or investing cash flows on the Company’s consolidated statements of cash flows. Selected unaudited consolidated statement of cash flows line items which reflect the adoption of ASC 606 are as follows (in thousands):

 

 

Three Months Ended

 

 

 

March 31, 2018

 

 

 

As

previously

reported

(ASC 605)

 

 

Impact of

adoption

 

 

As

adjusted

(ASC 606)

 

Operating activities

 

 

 

 

 

 

 

 

 

 

 

 

Net loss

 

$

(5,967

)

 

$

3,665

 

 

$

(2,302

)

Adjustments to reconcile net loss to net cash provided by operating activities:

 

 

 

 

 

 

 

 

 

 

 

 

Depreciation and amortization expense

 

 

2,628

 

 

 

 

 

 

2,628

 

Amortization of loan origination fees

 

 

108

 

 

 

 

 

 

108

 

Amortization of contract acquisition costs

 

 

1,139

 

 

 

536

 

 

 

1,675

 

Gain on disposal of fixed assets

 

 

(4

)

 

 

 

 

 

(4

)

Stock-based compensation expense

 

 

5,139

 

 

 

 

 

 

5,139

 

Changes in operating assets and liabilities:

 

 

 

 

 

 

 

 

 

 

 

 

Accounts receivable

 

 

16,910

 

 

 

342

 

 

 

17,252

 

Prepayments and other current assets

 

 

(220

)

 

 

(2,057

)

 

 

(2,277

)

Other non-current assets

 

 

436

 

 

 

142

 

 

 

578

 

Accounts payable

 

 

(358

)

 

 

 

 

 

(358

)

Accrued expenses and other liabilities

 

 

(10,651

)

 

 

(868

)

 

 

(11,519

)

Income taxes

 

 

230

 

 

 

(3,082

)

 

 

(2,852

)

Deferred revenue

 

 

5,932

 

 

 

1,322

 

 

 

7,254

 

Net cash provided by operating activities

 

$

15,322

 

 

$

 

 

$

15,322

 

 

 

Six Months Ended

 

 

 

June 30, 2018

 

 

 

As

previously

reported

(ASC 605)

 

 

Impact of

adoption

 

 

As

adjusted

(ASC 606)

 

Operating activities

 

 

 

 

 

 

 

 

 

 

 

 

Net loss

 

$

(11,614

)

 

$

8,333

 

 

$

(3,281

)

Adjustments to reconcile net loss to net cash provided by operating activities:

 

 

 

 

 

 

 

 

 

 

 

 

Depreciation and amortization expense

 

 

5,278

 

 

 

 

 

 

5,278

 

Amortization of loan origination fees

 

 

191

 

 

 

 

 

 

191

 

Amortization of contract acquisition costs

 

 

2,007

 

 

 

1,394

 

 

 

3,401

 

Loss on modification and partial extinguishment of debt

 

 

1,536

 

 

 

 

 

 

1,536

 

Gain on disposal of fixed assets

 

 

(48

)

 

 

 

 

 

(48

)

Stock-based compensation expense

 

 

9,255

 

 

 

 

 

 

9,255

 

Changes in operating assets and liabilities:

 

 

 

 

 

 

 

 

 

 

 

 

Accounts receivable

 

 

17,711

 

 

 

333

 

 

 

18,044

 

Prepayments and other current assets

 

 

(1,778

)

 

 

(3,091

)

 

 

(4,869

)

Other non-current assets

 

 

214

 

 

 

(869

)

 

 

(655

)

Accounts payable

 

 

663

 

 

 

 

 

 

663

 

Accrued expenses and other liabilities

 

 

(8,557

)

 

 

(1,467

)

 

 

(10,024

)

Income taxes

 

 

(264

)

 

 

(7,265

)

 

 

(7,529

)

Deferred revenue

 

 

12,013

 

 

 

2,632

 

 

 

14,645

 

Net cash provided by operating activities

 

$

26,607

 

 

$

 

 

$

26,607

 


 

 

Nine Months Ended

 

 

 

September 30, 2018

 

 

 

As

previously

reported

(ASC 605)

 

 

Impact of

adoption

 

 

As

adjusted

(ASC 606)

 

Operating activities

 

 

 

 

 

 

 

 

 

 

 

 

Net loss

 

$

(8,312

)

 

$

6,839

 

 

$

(1,473

)

Adjustments to reconcile net loss to net cash provided by operating activities:

 

 

 

 

 

 

 

 

 

 

 

 

Depreciation and amortization expense

 

 

7,977

 

 

 

 

 

 

7,977

 

Amortization of loan origination fees

 

 

220

 

 

 

 

 

 

220

 

Amortization of contract acquisition costs

 

 

3,001

 

 

 

2,555

 

 

 

5,556

 

Loss on modification and partial extinguishment of debt

 

 

1,536

 

 

 

 

 

 

1,536

 

Gain on disposal of fixed assets

 

 

(36

)

 

 

 

 

 

(36

)

Bad debt

 

 

299

 

 

 

 

 

 

299

 

Stock-based compensation expense

 

 

14,138

 

 

 

 

 

 

14,138

 

Changes in operating assets and liabilities:

 

 

 

 

 

 

 

 

 

 

 

 

Accounts receivable

 

 

1,292

 

 

 

195

 

 

 

1,487

 

Prepayments and other current assets

 

 

(4,731

)

 

 

(3,409

)

 

 

(8,140

)

Other non-current assets

 

 

306

 

 

 

(1,873

)

 

 

(1,567

)

Accounts payable

 

 

805

 

 

 

 

 

 

805

 

Accrued expenses and other liabilities

 

 

(4,078

)

 

 

(1,077

)

 

 

(5,155

)

Income taxes

 

 

411

 

 

 

(5,498

)

 

 

(5,087

)

Deferred revenue

 

 

17,530

 

 

 

2,268

 

 

 

19,798

 

Net cash provided by operating activities

 

$

30,358

 

 

$

 

 

$

30,358

 

 

 

Year Ended

 

 

 

December 31, 2018

 

 

 

Presented

without adoption

(ASC 605)

 

 

Impact of

adoption

 

 

As adjusted

with adoption

(ASC 606)

 

Operating activities

 

 

 

 

 

 

 

 

 

 

 

 

Net income

 

$

(2,333

)

 

$

6,003

 

 

$

3,670

 

Adjustments to reconcile net loss to net cash provided by operating activities:

 

 

 

 

 

 

 

 

 

 

 

 

Depreciation and amortization expense

 

 

10,736

 

 

 

 

 

 

10,736

 

Amortization of loan origination fees

 

 

238

 

 

 

 

 

 

238

 

Amortization of contract acquisition costs

 

 

3,889

 

 

 

3,864

 

 

 

7,753

 

Loss on modification and extinguishment of debt

 

 

1,848

 

 

 

 

 

 

1,848

 

(Gain) loss on disposal of fixed assets

 

 

(20

)

 

 

 

 

 

(20

)

Bad debt expense

 

 

2,332

 

 

 

 

 

 

2,332

 

Stock-based compensation expense

 

 

18,975

 

 

 

 

 

 

18,975

 

Deferred taxes

 

 

(471

)

 

 

(809

)

 

 

(1,280

)

Changes in operating assets and liabilities:

 

 

 

 

 

 

 

 

 

 

 

 

Accounts receivable

 

 

(31,613

)

 

 

364

 

 

 

(31,249

)

Prepayments and other current assets

 

 

(4,858

)

 

 

(8,884

)

 

 

(13,742

)

Other non-current assets

 

 

(4,310

)

 

 

711

 

 

 

(3,599

)

Accounts payable

 

 

2,406

 

 

 

 

 

 

2,406

 

Accrued expenses and other liabilities

 

 

(690

)

 

 

(192

)

 

 

(882

)

Income taxes

 

 

349

 

 

 

106

 

 

 

455

 

Deferred revenue

 

 

41,062

 

 

 

(1,163

)

 

 

39,899

 

Net cash provided by operating activities

 

 

37,540

 

 

 

 

 

 

37,540

 

Disaggregation of revenue

The Company’s revenue by geographic region based on the customer’s location is presented in Footnote 14.


The following table presents the Company’s revenue by timing of revenue recognition during the reporting periods to understand the risks of timing of transfer of control and cash flows:

 

Year Ended December 31, 2018

 

 

License

 

 

Subscription

 

 

Services and

other

 

Licenses
SaaS (1)
Maintenance and Support (1)
Other Subscription Services(1)
Total SubscriptionServices and Other

 

(in thousands)

 

(In thousands)

Timing of revenue recognition

 

 

 

 

 

 

 

 

 

 

 

 

Year Ended December 31, 2021Year Ended December 31, 2021

Revenue recognized at a point in time

 

$

105,000

 

 

$

 

 

$

 

Revenue recognized at a point in time$113,004 $— $— $— $— $— 

Revenue recognized over time

 

 

 

 

 

104,033

 

 

 

39,887

 

Revenue recognized over time— 112,720 153,621 6,856 273,197 52,753 

Total revenue

 

$

105,000

 

 

$

104,033

 

 

$

39,887

 

Total revenue$113,004 $112,720 $153,621 $6,856 $273,197 $52,753 
Year Ended December 31, 2020Year Ended December 31, 2020
Revenue recognized at a point in timeRevenue recognized at a point in time$120,874 $— $— $— $— $— 
Revenue recognized over timeRevenue recognized over time— 66,913 126,792 3,112 196,817 47,563 
Total revenueTotal revenue$120,874 $66,913 $126,792 $3,112 $196,817 $47,563 
Year Ended December 31, 2019Year Ended December 31, 2019
Revenue recognized at a point in timeRevenue recognized at a point in time$102,800 $— $— $— $— $— 
Revenue recognized over timeRevenue recognized over time— 42,432 100,435 523 143,390 42,325 
Total revenueTotal revenue$102,800 $42,432 $100,435 $523 $143,390 $42,325 

(1) Subscription revenue is further disaggregated into SaaS, Maintenance and Support and Other Subscription Services revenue in the table above.
Contract Balances

A summary of the activity impacting our contract balances during yearthe reporting periods is presented below:
Contract Acquisition Costs
Year Ended December 31,
20212020
(In thousands)
Beginning Balance$54,102 $35,152 
Additional deferred contract acquisition costs60,799 32,634 
Amortization of deferred contract acquisition costs(20,210)(13,684)
Ending Balance$94,691 $54,102 
63

Table of Contents
There were no material impairments of deferred contract acquisition costs for the years ended December 31, 2018 is presented below (in thousands):

2021, 2020 and 2019.

 

 

Contract acquisition costs

 

Balances at December 31, 2017

 

$

5,949

 

Adoption of ASC 606

 

 

16,199

 

Additional deferred contract acquisition costs

 

 

1,439

 

Amortization of deferred contract acquisition costs

 

 

(1,675

)

Balances at March 31, 2018

 

 

21,912

 

Additional deferred contract acquisition costs

 

 

3,096

 

Amortization of deferred contract acquisition costs

 

 

(1,726

)

Balances at June 30, 2018

 

 

23,282

 

Additional deferred contract acquisition costs

 

 

3,345

 

Amortization of deferred contract acquisition costs

 

 

(2,155

)

Balances at September 30, 2018

 

 

24,472

 

Additional deferred contract acquisition costs

 

 

5,768

 

Amortization of deferred contract acquisition costs

 

 

(2,197

)

Balances at December 31, 2018

 

$

28,043

 

Deferred Revenue
Year Ended December 31,
20212020
(In thousands)
Beginning Balance$184,718 $152,033 
Increase, net59,412 32,685 
Ending Balance$244,130 $184,718 

 

 

Deferred revenue

(current)

 

 

Deferred revenue

(non-current)

 

Balances at December 31, 2017

 

$

73,671

 

 

$

9,454

 

Adoption of ASC 606

 

 

(9,508

)

 

 

786

 

Increase (decrease), net

 

 

4,576

 

 

 

2,679

 

Balances at March 31, 2018

 

 

68,739

 

 

 

12,919

 

Increase (decrease), net

 

 

6,504

 

 

 

886

 

Balances at June 30, 2018

 

 

75,243

 

 

 

13,805

 

Increase (decrease), net

 

 

5,004

 

 

 

149

 

Balances at September 30, 2018

 

 

80,247

 

 

 

13,954

 

Increase (decrease), net

 

 

15,672

 

 

 

4,428

 

Balances at December 31, 2018

 

$

95,919

 

 

$

18,382

 

The deferred revenue balance decreased as of January 1, 2018 primarily due to the impacts of upfront recognition of term licenseDeferred revenue, which were delivered prior to January 1, 2018, and from allocation of transaction prices based on performance obligations on revised standalone selling price (SSP) methodologies. Under the prior standard, the entire transaction fee was recognized ratably, however the revised standard requires upfront recognition of a portion of the transaction price allocated to the term license deliveredis netted with unbilled amounts at the inceptioncontract level, is a contract liability, consists primarily of payments received in advance of revenue recognition under the arrangement.Company’s contracts with customers and is recognized as the revenue recognition criteria are met. Revenue recognized during the 20182021, 2020 and 2019 reporting periodperiods that was previously deferred at January 1, 2018 was $75.0 million.$203.4 million, $147.5 million and $113.0 million, respectively. The difference between the opening and closing balances of the Company’s contract assets and deferred revenue primarily results from the timing difference between the Company’s performance and the customer billings.


Contract assets primarily relate to unbilled amounts, which are netted with deferred revenue at the contract level, and typically result from sales contracts when revenue recognized exceeds the amount billed to the customer, and the right to payment is subject to more than the passage of time. The contractContract assets are transferred to accounts receivable when the rights become unconditional.unconditional and the customer is billed. Contract assets are included in prepayments and other current assets and other non-current assets in the consolidated balance sheets. During the yearyears ended December 31, 2018, other significant changes to the opening2021 and closing balances include2020, amounts reclassified from contract assets of $6.3to accounts receivable were $20.2 million that were reclassified to receivables.  During the year ended December 31, 2018, there were no impairment losses recognized on contract assets.

and $6.2 million, respectively.

Remaining performance obligation

The Company applied the practical expedient in accordance with ASC 606 to exclude contracts for which we recognize revenue at the amount to which we have the right to invoice for services performed. This primarily consists of professional services contracts that are on a time-and-material basis and for contracts with an original expected length of one year or less.

obligations

Our contracts with customers include amounts allocated to performance obligations that will be satisfied at a later date. RemainingThese remaining performance obligations represent contractedcontract revenue that has not yet been recognized and includeis included in deferred revenues, the balance of which includes both invoices that have been issued to customers but have not been recognized as revenues and amounts that will be invoiced and recognized as revenue in future periods. As of December 31, 2018,2021, amounts allocated to these additional contractualperformance obligations are $165.1$559.9 million, of which we expect to recognize $109.7$299.7 million as revenue over the next 12 months with the remaining amount thereafter.

Assets Recognizedbalance recognized thereafter over the period from 2023 to 2028. The additional performance obligations include $80.8 million of current unbilled receivables and $234.8 million of long-term unbilled receivables.

3. Allowance for Expected Credit Losses
The following tables present the Costs to Obtain our Contracts with Customers

changes in the allowance for expected credit losses for financial assets measured at amortized cost:

Accounts Receivable
Year Ended December 31,
20212020
(In thousands)
Beginning Balance$376 $— 
Adoption of ASC 326— 407 
Provision for credit losses1,095 757 
Write-offs(907)(788)
Ending Balance$564 $376 

64

Table of Contents
Contract Assets
Year Ended December 31,
20212020
(In thousands)
Beginning Balance$50 $— 
Adoption of ASC 326— 65 
Provision for (reduction in) credit losses2,336 (15)
Write-offs— — 
Ending Balance$2,386 $50 
As of December 31, 2018, $8.42021, SailPoint evaluated economic conditions and made adjustments to historical loss information for certain economic risk factors, such as COVID-19. Recoveries of financial assets previously written off are recorded directly to earnings when received, which were $0.4 million and $0.2 million for the years ended December 31, 2021 and 2020, respectively. Total bad debt expense recognized prior to our adoption of our deferred contract acquisition costs that are expected to be amortized within the next 12 months and therefore are included in prepayments and other current assets. The remaining amount of our deferred contract acquisition costs are included in other non-current assets. There were no impairments of assets related to deferred contract acquisition costs duringASC 326 for the year ended December 31, 2018.

2019 was $0.2 million.

4. Fair Value Measurements
Assets and Liabilities Measured at Fair Value on a Recurring Basis
The cumulative adjustmentfollowing tables present information about the Company’s financial assets that are measured at fair value on a recurring basis:
As of December 31, 2021
Level 1Level 2Level 3Total
(In thousands)
Assets:
Cash equivalents:
Money market funds$24,996 — — $24,996 
Total cash equivalents$24,996 — — $24,996 
As of December 31, 2020
Level 1Level 2Level 3Total
(In thousands)
Assets:
Cash equivalents:
Money market funds$511,229 — — $511,229 
Total cash equivalents$511,229 — — $511,229 
The Company’s carrying amounts of financial instruments, including cash, accounts receivable, accounts payable, and accrued expenses are considered Level 1 and approximate their fair values due to our deferred cost balance as of January 1, 2018 represents the incremental cost to obtain contracts for contracts which were not complete as of the adoption date, that were expensed pursuant to the prior standard but require capitalization under the revised standard.

Deferred contract acquisition costs, which primarily consist of cumulative capitalized incremental costs to obtain contracts were $28.0 milliontheir short maturities as of December 31, 20182021 and $22.1 million2020 and are excluded from the fair value tables above.

See Note 10 “Convertible Senior Notes and Capped Call Transactions” for the carrying amount and estimated fair value of our Notes as of January 1, 2018,December 31, 2021.
5. Business Combinations
2021 Acquisitions
Intello
On February 22, 2021, the Company acquired Intello Inc. (“Intello”), a Delaware corporation, pursuant to an Agreement and Plan of Merger whereby Intello became a wholly owned subsidiary of the Company. Intello is an early-stage SaaS management company that helps organizations discover, manage, and secure SaaS applications. The aggregate consideration paid in connection with this acquisition was $42.9 million, net of cash acquired.
65

Table of Contents
The following table summarizes the final purchase price allocation as of the date of acquisition:
As of
February 22, 2021
(In thousands)
Cash and cash equivalents$1,143 
Accounts receivable146 
Prepayments and other current assets43 
Property and equipment, net17 
Goodwill32,425 
Intangible assets12,300 
Accrued expenses and other liabilities(97)
Deferred tax liability - non-current(1,409)
Deferred revenue(536)
Total fair value of assets acquired and liabilities assumed$44,032 
The following table presents the estimated fair values and useful lives of the identifiable intangible assets acquired:
AmountEstimated Useful Life
(In thousands)(In years)
Developed technology$9,500 5
Customer lists$2,800 3
The fair value of developed technology was estimated using the relief from royalty method (Level 3) utilizing assumptions for annual obsolescence, royalty rates, tax rate and discount rate. The fair value of customer lists was estimated using the replacement cost method (Level 3), which utilized assumptions for the cost to recreate the relationships, such as the timing and resources required, distributor's profit mark-up and opportunity cost.
ERP Maestro
On March 15, 2021, the Company acquired ERP Maestro, Inc. (“ERP Maestro”), a Florida corporation, pursuant to an Agreement and Plan of Merger whereby ERP Maestro became a wholly owned subsidiary of the Company. ERP Maestro is an early-stage SaaS governance, risk and compliance solution that provides separation-of-duty controls monitoring for an organization’s most critical applications. The aggregate consideration paid in connection with this acquisition was $28.1 million, net of cash acquired.
66

Table of Contents
The following table summarizes the final purchase price allocation as of the date of acquisition:
As of
March 15, 2021
(In thousands)
Cash and cash equivalents$924 
Accounts receivable850 
Prepayments and other current assets59 
Property and equipment, net152 
Right-of-use assets223 
Goodwill15,902 
Intangible assets13,900 
Accrued expenses and other liabilities(503)
Deferred tax liability - non-current(1,314)
Deferred revenue(1,200)
Total fair value of assets acquired and liabilities assumed$28,993 

The following table presents the estimated fair values and useful lives of the identifiable intangible assets acquired:
AmountEstimated Useful Life
(In thousands)(In years)
Developed technology$10,000 5
Customer lists$3,900 3
The fair value of developed technology was estimated using the replacement cost method (Level 3) utilizing assumptions for the cost to replace, such as the workforce, timing and resources required, annual obsolescence, as well as a theoretical developer’s profit margin and entrepreneurial incentive and opportunity cost. The fair value of customer lists was estimated using the replacement cost method (Level 3), which utilized assumptions for the cost to recreate the customer relationships, such as the timing and resources required, distributor's profit mark-up and opportunity cost and customer age.
2019 Acquisitions
Orkus
On October 15, 2019, the Company acquired 100% of the equity interest in Orkus, Inc. (“Orkus”), a Delaware corporation engaged in the development and license of software products to assist customers in monitoring and controlling access and authorization across hybrid cloud assets. Total consideration related to the acquisition was $16.5 million in cash, of which $16.2$2.0 million was dueto be paid upon the lapse of an indemnification period of 12 months and 24 months of the acquisition date. As of December 31, 2021, all consideration has been paid. As of December 31, 2020, $1.0 million of the holdback amount is reflected within accrued expenses and other liabilities on the consolidated balance sheets.
67

Table of Contents
The following table summarizes the final purchase price allocation as of the date of acquisition:
As of
October 15, 2019
(In thousands)
Cash and cash equivalents$— 
Prepayments and other current assets34 
Right-of-use assets90 
Goodwill7,637 
Intangible assets9,760 
Accounts payable(21)
Accrued expenses and other liabilities(133)
Deferred tax liability - non-current(861)
Total fair value of assets acquired and liabilities assumed$16,506 
The following table presents the estimated fair values and useful lives of the identifiable intangible assets acquired:
AmountEstimated
Useful Life
(In thousands)(In years)
Developed technology$9,760 5
The fair value of developed technology was estimated using the replacement cost method (Level 3), which utilized assumptions for the cost to replace, such as the workforce, timing and resources required, as well as a theoretical developer’s profit margin and entrepreneurial incentive and opportunity cost.
Overwatch.ID
On October 15, 2019, the Company acquired 100% of the equity interest in Overwatch.ID, Inc. (“Overwatch.ID”), a Delaware corporation engaged in the development and license of software products focused on access controls security for cloud applications, cloud computing, hybrid IT environments, and on-premises infrastructure. The consideration related to the adoptionacquisition was $20.9 million in cash, of which $3.0 million was to be paid upon the lapse of an indemnification period of 12 months and 18 months of the revised standard. Foracquisition date. As of December 31, 2021, all consideration has been paid. As of December 31, 2020, $1.5 million of the yearholdback amount is reflected within accrued expenses and other liabilities on the consolidated balance sheets.
68

Table of Contents
The following table summarizes the final purchase price allocation as of the date of acquisition:
As of
October 15, 2019
(In thousands)
Cash and cash equivalents$45 
Accounts receivable66 
Prepayments and other current assets103 
Deferred tax asset - non-current687 
Right-of-use assets175 
Goodwill14,107 
Intangible assets6,610 
Accounts payable(256)
Accrued expenses and other liabilities(185)
Deferred revenue(466)
Total fair value of assets acquired and liabilities assumed$20,886 
The following table presents the estimated fair values and useful lives of the identifiable intangible assets acquired:
AmountEstimated Useful Life
(In thousands)(In years)
Developed technology$6,610 5
The fair value of developed technology was estimated using the replacement cost method (Level 3), which utilized assumptions for the cost to replace, such as the workforce, timing and resources required, as well as a theoretical developer’s profit margin and entrepreneurial incentive and opportunity cost.
Additional Acquisition Related Information
The operating results of the acquired companies are included in our consolidated statements of operations from the respective dates of acquisition. Pro forma results of operations have not been presented because the effects of these acquisitions, individually and in the aggregate, were not material to our consolidated statements of operations. During the years ended December 31, 2018, amortization2021 and December 31, 2019, acquisition related costs were $2.2 million and $1.0 million, respectively, which include legal, accounting and consulting professional service fees and have been included primarily in general and administrative expenses on the consolidated statement of deferred contractoperations.
These acquisitions have been accounted for as business combinations. Assets acquired and liabilities assumed have been recorded at their estimated fair values as of the respective acquisition costsdate. The Company finalized the purchase price within the required one-year measurement period as of $7.8 million werethe dates of acquisition.
The Company believes that for each acquisition, the acquired companies will provide opportunities for growth through investing in additional products and capabilities, among other factors. This contributed to a purchase price in excess of the estimated fair value of each acquired company’s net identifiable assets acquired and, as a result, goodwill was recorded and there were no impairments of deferred contract acquisition costs.

4. Goodwill

Goodwill represents thein connection with each acquisition. The excess of the purchase price over the identifiable tangible andassets, identifiable intangible assets acquired plusand assumed liabilities assumedwas recorded as goodwill. Goodwill arising from business combinations. these acquisitions are not deductible for tax purposes.

69

Table of Contents
6. Goodwill and Intangible Assets
Goodwill
The carrying amount offollowing table reflects goodwill was $219.4 million atactivity for the year ended December 31, 2018 and 2017 as there has been no acquisition activity in these periods.2021:
(In thousands)
Balance, December 31, 2020$241,103 
Goodwill acquired47,307 
Measurement period adjustments1,020 
Balance, December 31, 2021$289,430 
All goodwill balances are subject to annual goodwill impairment testing. As of October 31, 2018,2021, 2020 and 2019, the Company performed a qualitative analysis and concluded that no impairment for goodwill including intangibles, was required. Hence, the step one and step two analysis were not performed for 2018. A two-step impairment analysis was conducted in the years ended December 31, 2017 and 2016. There were no impairments of goodwill during the years ended December 31, 2018, 20172021, 2020 and 2016.

2019.

5. Intangible Assets

Total cost and amortization of intangible assets comprised of the following:

 

 

 

As of December 31,

 

As of

 

Weighted Average

Useful Life

 

2018

 

 

2017

 

Weighted Average
Useful Life
December 31, 2021December 31, 2020

Intangible assets, net

 

(In years)

 

(In thousands)

 

Intangible assets, net(In years)(In thousands)

Customer lists

 

15

 

$

42,500

 

 

$

42,500

 

Customer lists14.6$49,200 $42,500 

Developed technology

 

9.6

 

 

42,000

 

 

 

42,000

 

Developed technology8.666,260 51,760 

Trade names and trademarks

 

17

 

 

24,500

 

 

 

24,500

 

Trade names and trademarks1724,500 24,500 

Order backlog

 

1.5

 

 

1,100

 

 

 

1,100

 

Non-competition agreements and other related items

 

4.9

 

 

3,310

 

 

 

810

 

OtherOther4.82,976 3,746 

Total intangible assets

 

 

 

 

113,410

 

 

 

110,910

 

Total intangible assets142,936 122,506 

Less: Accumulated amortization

 

 

 

 

(38,550

)

 

 

(29,725

)

Less: Accumulated amortization(69,467)(58,544)

Total intangible assets, net

 

 

 

$

74,860

 

 

$

81,185

 

Total intangible assets, net$73,469 $63,962 

In December 2018, the Company purchased certain technology patents from an unrelated third party for approximately $2.5 million. These patents pertain to technology that the Company plans to use by incorporating into or expanding its current products and will be amortized on a straight-line basis over five years. Amortization expense is included in the consolidated statements of operations for each of the years ended December 31, 2018, 2017 and 2016, respectively, as follows:

 

 

Year Ended December 31,

 

 

 

2018

 

 

2017

 

 

2016

 

 

 

(In thousands)

 

Cost of revenue - licenses

 

$

4,032

 

 

$

4,032

 

 

$

4,032

 

Cost of revenue - subscription

 

 

384

 

 

 

384

 

 

 

384

 

Research and development

 

 

136

 

 

 

149

 

 

 

162

 

General and administrative

 

 

 

 

 

 

 

 

100

 

Sales and marketing

 

 

4,273

 

 

 

4,276

 

 

 

4,414

 

Total amortization of intangibles

 

$

8,825

 

 

$

8,841

 

 

$

9,092

 

Periodically, the Company evaluates intangible assets for triggering events for indications of possible impairment. During the year ended December 31, 2021, the Company recorded an impairment charge of $0.7 million related to certain developed technology assets due to a decrease in the fair value of the underlying assets. Due to our strategic decision to discontinue further investment and enhancements in the standalone existing technology, we recorded an impairment charge of $5.1 million related to certain developed technology assets during the year ended December 31, 2020. There were no impairments for intangible assets during the yearsyear ended December 31, 2018, 2017 and 2016.  

2019.

Amortization expense for the periods presented is as follows:
Year Ended December 31,
202120202019
(In thousands)
Cost of revenue - licenses$3,674 $4,031 $4,032 
Cost of revenue - subscription5,539 3,549 1,076 
Research and development674 703 647 
Sales and marketing6,101 4,274 4,273 
Total amortization expense$15,988 $12,557 $10,028 
70

Table of Contents
The total estimated future amortization expense of these intangible assets as of December 31, 20182021 is as follows:

Year ending December 31,

 

(In thousands)

 

2019

 

$

9,325

 

2020

 

 

9,262

 

2021

 

 

9,189

 

Year Ending December 31,Year Ending December 31,(In thousands)

2022

 

 

8,861

 

2022$16,719 

2023

 

 

8,475

 

202316,557 
2024202412,674 
202520258,175 
202620264,968 

Thereafter

 

 

29,748

 

Thereafter14,376 

Total amortization expense

 

$

74,860

 

Total amortization expense$73,469 


6.

7. Leases
Operating Leases
As of December 31, 2021, our leases, primarily relating to office leases, have remaining lease terms of less than 1 year to 8 years. Certain leases include early termination and/or extension options; however, exercises of these options are at the Company’s sole discretion. As of December 31, 2021, the Company determined it is not reasonably certain it will exercise the options to extend its leases or terminate them early. Our lease agreements do not contain any material residual value guarantees or material restrictive covenants. As of December 31, 2021 and 2020, we have no financing leases.
The rates implicit in the Company’s leases are not readily determinable. Therefore, in order to value the Company’s lease liabilities, the Company uses an IBR which reflects the fixed rate at which the Company could borrow a similar amount in the same currency, for the same term, and with similar collateral as in the lease at the commencement date. As of December 31, 2021, the Company measures its lease liabilities at the net present value of the remaining lease payments discounted at the weighted average discount rate of 4.14%. The Company's IBR is estimated to approximate the interest rate on similar terms and payments and in economic environments where the leased asset is located. The weighted average remaining term of the Company’s operating leases is 6.9 years.
Operating lease costs for the periods presented were as follows:
Year Ended
December 31, 2021December 31, 2020
(In thousands)
Lease cost
Operating lease cost$5,097 $5,155 
Variable lease cost2,521 2,434 
Short-term lease cost782 395 
Total lease cost$8,400 $7,984 
Facilities costs (including rent and utilities) are considered shared costs and are allocated to departments based on headcount. As such, allocated shared costs are reflected in each cost of revenue and operating expense category.
71

Table of Contents
Other supplemental cash flow information related to operating leases for the periods presented is as follows:
Year Ended
December 31, 2021December 31, 2020
(In thousands)
Cash paid for amounts included in the measurement of lease liabilities
Operating cash flows from operating leases$6,199 $5,181 
Right-of-use assets obtained in exchange for lease liabilities
Operating leases$472 $106 
The undiscounted annual future minimum lease payments are summarized by year in the table below:
Year Ending December 31,(In thousands)
2022$6,128 
20235,210 
20245,033 
20254,890 
20265,036 
Thereafter12,357 
Total minimum lease payments$38,654 
Less: interest(5,042)
Total present value of operating lease liabilities$33,612 
8. Commitments and Contingencies

Operating Leases

The Company leases its facilities under non-cancelable operating lease agreements. The majority of these agreements include a renewal option, and/or require the Company to pay taxes, insurance, and maintenance costs, which are not included in the table below. Certain of these facility leases contain predetermined fixed escalations of the minimum rentals, and the Company recognizes expense for these leases on a straight-line basis. The difference between the recognized rental expense and amounts payable under the lease is recorded as deferred rent included in other long-term liabilities on the accompanying consolidated balance sheets.

Future minimum annual lease payments under these non-cancelable operating leases and contractual commitments, including hosting service agreements, as

As of December 31, 20182021, we had in aggregate $18.2 million in contractual commitments associated with agreements that are enforceable and legally binding, of which $12.3 million are due within the next 12 months. Such amounts do not include obligations under contracts that we can cancel without significant penalty and purchase orders as follows (in thousands):

Year ending December 31,

 

Operating leases

 

 

Contractual commitments

 

2019

 

$

3,112

 

 

$

6,006

 

2020

 

 

4,454

 

 

 

2,577

 

2021

 

 

4,997

 

 

 

130

 

2022

 

 

4,921

 

 

 

 

2023

 

 

4,552

 

 

 

 

Thereafter

 

 

27,575

 

 

 

 

Total minimum lease payments

 

$

49,611

 

 

$

8,713

 

Rent expense under all operating leases was approximately $3.8 million, $2.9 million and $1.8 million, for the years ended December 31, 2018, 2017 and 2016, respectively. The Company had a deferred rent balance of approximately $1.4 million as of December 31, 2017, which is included in accrued expenses and other liabilities on the accompanying consolidated balance sheets. The deferred rent balance as of December 31, 2018 was $9.8 million, included in other long-term liabilities on the accompanying consolidated balance sheets.

purchase orders represent authorizations to purchase rather than binding agreements.

Indemnification Arrangements

In the ordinary course of business, the Company enters into contractual arrangements under which it agrees to provide indemnification of varying scope and terms to customers, business partners and other parties with respect to certain matters, including, losses arising out of the breach of such agreements, intellectual property infringement claims made by third parties, and other liabilities with respect to our products and services and business. In these circumstances, payment may be conditional on the other party making a claim pursuant to the procedures specified in a particular contract.

The Company includes service level commitments to our cloud customers warranting certain levels of uptime reliability and performance and permitting those customers to receive credits in the event that we fail to meet those levels.

To date, the Company has not incurred any material costs as a result of these commitments, and we expect the time between any potential claims and issuance of the credits to be short. As a result, we have not accrued any liabilities related to these commitments in our consolidated financial statements.

Litigation Claims and Assessments

The Company is subject to claims and suits that may arise from time to time in the ordinary course of business. In addition, some legal actions, claims and governmental inquiries may be instituted or asserted in the future against us and our subsidiaries. Although the outcome of our legal proceedings cannot be predicted with certainty and no assurances can be provided, based upon current information, we do not believe the liabilities, if any, which may ultimately result from the outcome of such matters, individually or in the aggregate, will have a material adverse impact on our consolidated financial statements.


7. Line

9. Credit Agreement
On March 11, 2019, SailPoint Technologies, Inc., as borrower (the “Borrower”), and certain of Credit and Long-Term Debt

In August 2016, the Companyour other wholly owned subsidiaries entered into a senior secured credit facilityagreement (as amended, restated, amended and restated, supplemented or otherwise

72

Table of Contents
modified from time to time through the date hereof, the “Credit Agreement”). The Credit Agreement is guaranteed by SailPoint Technologies Intermediate Holdings, LLC, a wholly owned subsidiary, and the Borrower’s material domestic subsidiaries (the “Guarantors” and, together with the Borrower, the “Loan Parties”) and is supported by a security interest in substantially all of the Loan Parties’ personal property and assets.
In September 2019, the Company amended the Credit Agreement in connection with the issuance and sale of the Notes. Such amendment included a decrease in the commitments for revolving credit loans from $150.0 million to $75.0 million, with a financial institution in the$15.0 million letter of credit sublimit, which amount of $120.0 million, consisting of a term loan facility of $115.0 million and a revolving loan facility of up to $5.0 million. The credit facility established first security for the financial institution over all assets of the Companycan be increased or decreased under certain circumstances and is subject to certain financial covenants. In addition, the Credit Agreement provides for the ability to incur uncommitted term loan facilities if, among other things, the Senior Net Leverage Ratio (as defined in the Credit Agreement), calculated giving pro forma effect to the requested term loan facility, is no greater than 3.50 to 1.00. Borrowings pursuant to the Credit Agreement may be used for working capital and other general corporate purposes, including acquisitions permitted under this agreement bearthe Credit Agreement. The Credit Agreement contains certain customary representations and warranties and affirmative and negative covenants. The Credit Agreement has established priority for the lenders party over all assets of the Company.
The interest rates applicable to revolving credit loans under the Credit Agreement are at the Company’s option. The Company pays an unused commitment fee during the term of the Credit Agreement ranging from 0.20% to 0.30% per annum based on the adjusted LIBOR rate,Senior Secured Net Leverage Ratio. Borrowings under the Credit Agreement are scheduled to mature on March 11, 2024.
The Company had no outstanding revolving credit loan balance under the Credit Agreement as defined in the agreement with a 1% floor, plus an applicable margin of 8.0%. The maturity date on the term loan was August 16, 2021, with principal payment due in full on maturity date, and interest payments due quarterly. The agreement also required prepayments in the case of certain events including: asset sales in excess of $1 million, proceeds from an initial public offering (“IPO”), proceeds in excess of $1 million from an insurance settlement, or proceeds from a new debt agreement. Beginning with the year ended December 31, 2017, an additional prepayment2021 and 2020. The Company was incurred due related to excess cash flow for the respective measurement periods.

On June 28, 2017, the Company amended and restated its loan agreement to enter into a seriesin compliance with all applicable covenants as of transactions in which the Company incurred $50.0 million of incremental debt which expanded the current facility to $167.5 million consisting of a $160.0 million term loan and a $7.5 million revolving credit facility, undrawn at close. Proceeds were used to partially fund $50.4 million in accumulated preferred stock dividends for shares of preferred stock through December 15, 2016. Borrowings bear interest based on the adjusted LIBOR rate, as defined in the agreement with a 1% floor, plus an applicable margin of 7.0%. The rate prevalent at December 31, 2017 was 8%, consisting of the 1% floor plus 7% margin.2021.

The maturity date on the term loan remained August 16, 2021, with principal payment due in full at maturity and interest payments due quarterly.

In 2017, the Company amended its existing credit facility in connection with the consummation of its initial public offering. Such amendment required that the Company use a portion of its net proceeds to repay $90.0 million of borrowings outstanding under our term loan facility to reduce the aggregate outstanding principal amount thereof to $70.0 million. This repayment was subject to a prepayment premium of 1.50%, approximately $1.4 million, which is recorded as interest expense. As a result of this paydown, the Company incurred a $1.7 million loss on the modification and partial extinguishment of debt which was also recorded as interest expense in the accompanying consolidated statements of operations for the year ended December 31, 2017.

In 2017, the Company incurred total debt issuance costs of $4.5$0.8 million in connection with these loanthe Credit Agreement, which the net balance is included in other non-current assets on the accompanying consolidated balance sheets as of December 31, 2021 and security agreements, of which $1.4 million relates to the modified agreement.2020. These costs were to beare being amortized to interest expense over the life of the debtCredit Agreement on a straight-line basis, which approximates the effective interest rate method.basis. Amortization of debt issuance costs for existing loan and security agreement for the years ended December 31, 20182021, 2020 and 20172019 were approximately$0.2 million, $0.2 million and $0.7$0.1 million, respectively, and were recorded in interest expense on the accompanying consolidated statements of operations.

10. Convertible Senior Notes and Capped Call Transactions
In September 2019, the Company issued and sold $400.0 million aggregate principal amount of 0.125% Convertible Senior Notes due 2024 in a private offering (the “Offering”) to qualified institutional buyers pursuant to Rule 144A under the Securities Act of 1933, as amended (the “Securities Act”). The net proceeds from the Offering were approximately $391.2 million, after deducting discounts and commissions and other fees and expenses payable by the Company in connection with the Offering. The Company used $37.1 million of the net proceeds from the Offering to pay the cost of the privately negotiated capped call transactions (the “Capped Call Transactions”) it entered into with the initial purchasers of the Notes or their respective affiliates and another financial institution.
The Notes were issued pursuant to an indenture (the “Indenture”), by and between the Company and U.S. Bank National Association, as trustee. The Notes are senior unsecured obligations of the Company and will mature on September 15, 2024, unless earlier redeemed, repurchased or converted. The Notes bear interest at a fixed rate of 0.125% per year payable semiannually in arrears on March 15 and September 15 of each year.
The Notes will be convertible at the option of the holders at any time prior to the close of business on the business day immediately preceding March 15, 2024, only under the following circumstances:
during any calendar quarter commencing after the calendar quarter ending on December 31, 2019 (and only during such calendar quarter), if the last reported sale price of the Company’s common stock, for at least 20 trading days (whether or not consecutive) during a period of 30 consecutive trading days ending on, and including, the last trading day of the immediately preceding calendar quarter is greater than or equal to 130% of the conversion price on each applicable trading day;
during the 5 business day period after any 5 consecutive trading day period (the “measurement period”) in which the trading price (as defined in the Indenture) per $1,000 principal amount of the Notes for each trading day of the measurement period was less than 98% of the product of the last reported sale price of common stock and the conversion rate for the Notes on each such trading day;
if the Company calls any or all of the Notes for redemption, at any time prior to the close of business on the scheduled trading day immediately preceding the redemption date; and
upon the occurrence of specified corporate events as set forth in the Indenture.
73

Table of Contents
On or after March 15, 2024 until the close of business on the second scheduled trading day immediately preceding the maturity date, holders may convert all or any portion of their Notes, in multiples of $1,000 principal amount, at the option of the holder regardless of the foregoing circumstances.
Upon conversion, the Company may satisfy its conversion obligation by paying and/or delivering, as the case may be, cash, shares of common stock or a combination of cash and shares of common stock, at the Company’s election, in the manner and subject to the terms and conditions provided in the Indenture. It is the Company’s current intent to settle the principal amount of the Notes with cash. The Notes are convertible at an initial conversion rate of approximately 35.1849 shares of common stock per $1,000 principal amount of the Notes, which is equivalent to an initial conversion price of approximately $28.42 per share of common stock, subject to adjustment upon the occurrence of specified events in accordance with the terms of the Indenture.
In addition, following certain corporate events that occur prior to the maturity date or if the Company delivers a notice of redemption, the Company will, in certain circumstances, increase the conversion rate for a holder who elects to convert its Notes in connection with such a corporate event or notice of redemption, as the case may be. For example, upon the occurrence of a make-whole fundamental change, as defined in the Indenture, the Company will, in certain circumstances, increase the conversion rate by a number of additional shares for a holder that elects to convert its Notes in connection with such make-whole fundamental change or during the relevant redemption period.
The Company may not redeem the Notes prior to September 20, 2022. The Company may redeem for cash all or any portion of the Notes, at its option, on or after September 20, 2022, if the last reported sale price of common stock has been at least 130% of the conversion price then in effect for at least 20 trading days (whether or not consecutive) during any 30 consecutive trading day period (including the last trading day of such period) ending on, and including, the trading day preceding the date on which the Company provides notice of redemption at a redemption price equal to 100% of the principal amount of the Notes to be redeemed, plus any accrued and unpaid interest to, but excluding, the redemption date. No sinking fund is provided for the Notes, which means that the Company is not required to redeem or retire the Notes periodically.
If the Company undergoes a fundamental change (as defined in the Indenture), holders may require the Company to repurchase for cash all or any portion of their Notes at a fundamental change repurchase price equal to 100% of the principal amount of the Notes to be repurchased, plus any accrued and unpaid interest to, but excluding, the fundamental change repurchase date.
The Indenture includes customary covenants and sets forth certain events of default after which the Notes may be declared immediately due and payable and sets forth certain types of bankruptcy or insolvency events of default involving the Company after which the Notes become automatically due and payable. The Company was in compliance with all applicable covenants as of December 31, 2021.
For at least 20 trading days during the period of 30 consecutive trading days ended September 30, 2020, the last reported sale price of the Company’s common stock was equal to or exceeded 130% of the conversion price of the Notes on each applicable trading day. This conversion trigger has been met each quarter since then, including the quarter ended December 31, 2021. As a result, the Notes continue to be convertible at the option of the holders during the fiscal quarter ended December 31, 2021 and remained classified as current liabilities on the consolidated balance sheet as of December 31, 2021.
During the year ended December 31, 2021, upon the request of certain holders, the Company settled the conversion of the $10.2 million in aggregate principal amount of the Notes (the “2021 Converted Notes”) with cash and settled all other amounts owed to the respective holders through the issuance of 181,629 shares of the Company's common stock with an aggregate fair value of approximately $10.1 million. The Company recognized an immaterial amount related to the acceleration of unamortized debt issuance costs related to these early note conversions, which was recorded in interest expense inon the accompanying consolidated statements of operations. As of the date of this filing, no other holders of the Notes have submitted requests for conversion.
Transaction costs related to the issuance of the Notes were $8.8 million and are being amortized to interest expense at an effective interest method rate of 0.57% over the term of the Notes.
As of December 31, 2017,2021, the consolidated balance sheet includedNotes have a remaining life of 33 months.
The net carrying amount of the liability and equity components of the Notes for the periods presented is as follows:
74

Table of Contents
As of
December 31, 2021December 31, 2020
(In thousands)
Liability component
Principal$389,840 $400,000 
Unamortized discount (1)
— (68,270)
Unamortized issuance costs (1)
(4,668)(5,058)
Net carrying amount$385,172 $326,672 
Equity component, net of issuance costs (1)
$— $86,764 
(1)    See Note 1 “Description of Business and Summary of Significant Accounting Policies” for more information regarding the effect of adoption of ASU 2020-06.
The interest expense recognized related to the Notes for the periods presented is as follows:
Year Ended
December 31, 2021December 31, 2020
(In thousands)
Contractual interest expense$484 $664 
Amortization of debt discount (1)— 16,272 
Amortization of debt issuance costs (2)1,872 1,349 
Total$2,356 $18,285 
(1)    See Note 1 “Description of Business and Summary of Significant Accounting Policies” for more information regarding the effect of adoption of ASU 2020-06.
(2)    Amortization of debt issuance costs includes the acceleration of unamortized debt issuance costs of approximately $1.8 million included in long-term debt.

The outstanding balancerelated to the partial conversion of the term loan atNotes.

As of December 31, 20172021, the total estimated fair value of the Notes was $70.0$692.7 million. On June 29, 2018,The fair value was determined based on the closing trading price per $100 of the Notes as of the last day of trading for the period. The fair value of the Notes is primarily affected by the trading price of our common stock and market interest rates. The fair value of the Notes is considered Level 2 within the fair value hierarchy and was determined based on inputs that are observable in the market or that could be derived from, or corroborated with, observable market data, such as the quoted price of the Notes in an over-the-counter market.
Capped Call Transactions
In September 2019, in connection with the pricing of the Notes and in connection with the initial purchasers’ exercise in full of their option to purchase additional Notes, the Company voluntarily prepaid $60.0 millionentered into privately negotiated Capped Call Transactions with the initial purchasers or their respective affiliates and another financial institution. The Capped Call Transactions are generally expected to reduce potential dilution to common stock upon any conversion of the borrowings outstanding under its remaining term loan to reduce the aggregate outstanding principal balance to $10.0 million. On November 29, 2018,Notes and/or offset any potential cash payments the Company repaidis required to make in excess of the remaining balanceprincipal amount of borrowings outstanding underconverted Notes, as the term loan facility and terminated the credit facility. The 2018 repayments werecase may be, with such reduction and/or offset subject to a prepayment premiumcap. The Capped Call Transactions have an initial strike price of 0.50%.$28.42 per share, which corresponds to the initial conversion price of the Notes and is subject to certain adjustments, and an initial cap price of $41.34 per share, which is subject to certain adjustments. For accounting purposes, the Capped Call Transactions are separate transactions and not part of the terms of the Notes. As the Capped Call Transactions are considered indexed to our own stock and are considered equity classified, they are recorded in stockholders’ equity and are not accounted for as derivatives. The Company paid approximately $0.4cost of $37.1 million incurred in prepayment premiumsconnection with the Capped Call Transactions was recorded as a resultreduction to additional paid in capital.
75

Table of Contents
The Capped Call Transactions initially covered, subject to anti-dilution adjustments substantially similar to those applicable to the prepayments, which is recorded as interest expense in the consolidated statementsNotes, approximately 14.1 million shares of operations.common stock. In connection with the debt paydowns, the Company incurred a $1.8 million loss on the modification and extinguishment of debt which is also recorded as interest expense.

On October 5, 2017, in connection with our corporate headquarters lease, a standby letter of credit in the amount of $6.0 million was executed. On November 29, 2018, as a resultsettlement of the prepayment of the term loan, the standby letter of credit was cancelled and replaced by the 2018 Letter of Credit on behalf of the Company by U.S. Bank National Association. The 2018 Letter of Credit is an irrevocable, cash collateralized, unconditional standby letter of credit in an aggregate amount of $6.0 million under the Company’s corporate headquarters lease. The cash used as collateral is included as restricted cash on the balance sheet as of December 31, 2018.


8. Related Party Transactions

In 2016, the Company entered into agreements totaling approximately $626,000 with certain non-executive employees related to their personal tax liabilities. These agreements will be forgiven over a three-year period, beginning in 2016, if the employees remain employed by the Company through the applicable dates. During the year ended December 31, 2016, $0.2 million were forgiven related to the agreement. All the remaining balances related to these agreements were forgiven in 2017. No amounts were forgiven2021 Converted Notes during the year ended December 31, 2018.

In September 2014,2021, the Company entered intoterminated a pro rata amount of the Capped Call Transactions pursuant to the terms thereof. As a result of this pro rata termination, the Company received 37,301 shares of its common stock with an advisory services agreement (the “Consulting Agreement”) with its controlling entity. The Consulting Agreement required quarterly payments from September 8, 2014 throughaggregate value of approximately $1.9 million based on the trading price of our common stock at that time. As of December 31, 2018 for business consulting services provided by2021, the controlling entity. Consulting fees from the Consulting Agreement totaled $1.1Capped Call Transactions cover, subject to anti-dilution adjustments, 13.7 million shares of our common stock.

11. Related Party Transactions
The Company did not have any related party balances or incur any material related party transactions as of and $1.0 million induring the years ended December 31, 20172021, 2020 and 2016, respectively, and are included in general and administrative expenses on the accompanying consolidated statements of operations. Upon completion of the Company’s initial public offering, the Consulting Agreement ceased, and the Company was no longer required to make future payments.

Throughout 2017 and 2016 the Company engaged in ordinary sales transactions of $858,000 and $37,000, and purchase transactions of $942,000 and $313,000, respectively, with entities affiliated with its controlling entity. At December 31, 2017, the accompanying consolidated balance sheets included accounts payable balances of $3,400, as well as accounts receivable balances $516,000, associated with these transactions. As of August 13, 2018, Thoma Bravo is no longer considered a controlling entity. Sales and purchase transactions were not considered material to the consolidated financial statements from January 1, 2018 through August 13, 2018.

9. Stockholders’2019.

12. Stockholders' Equity

In November 2017, the board of directors and stockholders approved the Amended and Restated Certificate of Incorporation to increase the authorized capital stock to 310,000,000310 million shares, consisting of 300,000,000300 million shares of common stock and 10,000,00010 million shares of preferred stock, each with par value of $0.0001 per share.

Common stock

Stock

The Company’s Amended and Restated Certificate of Incorporation authorizes issuance of 300,000,000300 million shares of common stock with a par value of $0.0001 per share. The common stock confers upon its holders the right to participate in the general meetings of the Company, to vote at such meetings (each share represents one vote), to elect board members and to participate in any distribution of dividends, payments of the Company’s debts, other payments required by law, or other property and amounts payable upon shares of preferred stock, including the distribution of surplus assets upon liquidation equally on a per share basis. The rights of the holders of common stock will be subject to, and may be adversely affected by, the rights of holders of any preferred stock that may be issued in the future.

Preferred stock

Stock

The company is authorized, subject to any limitations prescribed by law, without stockholder approval, to issue from up to an aggregate of 10,000,00010 million shares of preferred stock, in one or more series, each series to have such rights, preferences and limitations, including voting rights, dividend rights, conversion rights, redemption privileges and liquidation preferences as determined by the board of directors. As of December 31, 2018,2021, the Company does not have any shares of preferred stock outstanding and currently has no plans to issue shares of preferred stock.

Redeemable Convertible Preferred Stock

Prior to the November 2017 Amended and Restated Certificate of Incorporation, the Company classified the redeemable convertible preferred stock outside of stockholders’ equity (deficit) as required by ASC 480-10-S99 since the shares possessed liquidation features which may have triggered a distribution that was not solely within the Company’s control. Pursuant to the Company’s Amended and Restated Certificate of Incorporation in effect prior to the IPO, a deemed liquidation event would have occurred upon the closing of the transfer of the Company’s securities to a person or a group of affiliated persons, in one or a series of related transactions, if immediately after such transaction, such person or group of affiliated persons would hold 50% or more of the outstanding voting stock of the Company. The holders of a majority of the outstanding preferred stock may elect to require that all or any portion of the preferred stock held by them be redeemed in connection with any of the following (each of which is defined as a “Fundamental Change”): (i) a change in control of the Company, (ii) a sale of 50% or more of the assets of the Company and its subsidiaries, and (iii) a merger or consolidation to which the Company is a party, except for a


merger where the Company is the surviving corporation, the terms of the preferred stock are not changed and the preferred stock is not exchanged for cash, securities or other properties, and the holders of a majority of the voting power (with respect to election of directors) of the Company’s capital stock immediately prior to the merger shall continue to hold a majority of the voting power following the merger. Upon such election, each other holder of preferred stock may also require that all or any portion of the preferred stock held by them be redeemed in connection with such Fundamental Change.

Upon the closing of the IPO on November 17, 2017, all shares of the Company’s outstanding redeemable convertible preferred stock automatically converted into shares of common stock. As of such date, no redeemable convertible preferred stock was authorized or issued and outstanding.

Dividends

Prior to November 2017, the holders of the Company’s redeemable convertible preferred stock were entitled to dividends when and if declared by the board of directors. Dividends were payable in preference and priority to any payment of any dividend on the Company’s common stock. Dividends on redeemable convertible preferred stock were cumulative and compounded daily at a rate of 9% per annum, equivalent to $90 per share of preferred stock. On June 27, 2017, the board of directors declared, and the Company paid, an aggregate cash dividend of $50.4 million on the issued and outstanding shares of the Company’s preferred stock. The accumulated payment was made to eligible stockholders effective through December 15, 2016 and was primarily funded with the proceeds from the financing arrangement as noted in Note 7.  Upon completing the initial public offering in November 2017, 223,816 shares of redeemable convertible preferred shares, with cumulative undeclared and unpaid dividends of $22.2 million, were converted to 20,500,400 shares of common stock.

Treasury Stock

During 2014, the Company entered into “Employee Purchase Agreements” with certain of its employees. Pursuant to the Employee Purchase Agreements, shares issued to the employee can be repurchased when the employee leaves the Company, subject to certain pricing parameters. Any shares purchased have been held in the Company’s treasury.

The Company accounts for treasury stock under the cost method and includes treasury stock as a component of stockholders’ equity (deficit). As of December 31, 2017, the Company had repurchased 190,434 shares, cumulatively, of its common stock for approximately $0.5 million, at an average cost of $2.56 per share. During the fourth quarter of 2017, all repurchased shares of treasury stock were retired. There was no treasury stock activity for the year ended December 31, 2018.

10. Stock Option Plans and

13. Stock-Based Compensation

2015 Stock Option Plans

In 2015, the Company adopted (i) the Amended and Restated 2015 Stock Option and Grant Plan and (ii) the 2015 Stock Incentive Plan (together the “2015 Stock Option Plans”) under which it may grant incentive stock options (“ISOs”), nonqualified stock options (“NSOs”) for the right to purchase shares of common stock and grant restricted stock units.units (“RSUs”). The 2015 Stock Option Plans reserve 5,000,0005.0 million shares of common stock for issuance aspursuant to ISOs, 500,0000.5 million shares of restrictedcommon stock for issuance pursuant to RSUs and 250,0000.25 million shares of common stock for issuance under the 2015 Stock Incentive Plan. Under the 2015 Stock Option Plans,Plan, ISOs may not be granted at less than fair market value on the date of the grant and generally vest over a four-year period based on continued service. Certain options are subject to vesting based on certain future performance targets. Options generally expire ten years after the grant date.

At

As of December 31, 2018, 530,9532021, 0.7 million shares were available for issuance under the Amended and Restated 2015 Stock Option and Grant Plan. At December 31, 2018, 118,050Plans, including approximately 36 thousand shares were available for issuance under the 2015 Stock Incentive Plan. The Company currently uses authorized and unissued shares to satisfy share award exercises.


2017 Long Term Incentive Plan

In November 2017, the Company’s boardBoard of directorsDirectors (the “Board”) adopted the 2017 Long Term Incentive Plan (the “2017 Plan”) under which it may grant stock options nonqualified stock options to purchase shares of common stock and restricted stock units.RSUs. As of December 31, 2018,2021, the Company had reserved 8,856,87622.1 million shares of common stock available for issuance under the 2017 Plan to employees,
76

Table of Contents
directors, officers and consultants of the Company and its subsidiaries. The number of shares of common stock available for issuance under the 2017 Plan will be increased on each January 1 hereafter by 4,428,4384.4 million shares of common stock. Options and RSUs granted under the 2017 Plan generally vest over terms of one to four years.years based on continued service and generally expire ten years after the grant date. Common stock subject to an award that expires or is canceled, forfeited, exchanged, settled in cash or otherwise terminated without delivery of shares, and shares withheld or surrendered to pay the exercise price of, or to satisfy the withholding obligations with respect to an award, will become available for future grants under the 2017 Plan. At
As of December 31, 2018, 6,304,7692021, 13.5 million shares were available for issuance under the 2017 Plan. The Company currently uses authorized and unissued shares to satisfy share award exercises.

Employee Stock Purchase Plan

In November 2017, the Company’s board of directors adopted the Employee Stock Purchase Plan (the "ESPP"). The ESPP became effective November of 2017, after the date our registration statement was declared effective by the SEC. The first offering period opened July 1, 2018 and permitted eligible employees to purchase shares by authorizing payroll deductions from 1% to 15% of employee’s eligible compensation during the six-month offering period, with an annual cap of $25,000. Unless an employee has previously withdrawn from the offering, his or her accumulated payroll deductions will be used to purchase shares after the closing of the offering period at a price equal to 85% of the closing price of the shares at the opening or closing of the offering period, whichever is lower.

The Company initially reserved 1,771,375  shares of common stock for issuance under the ESPP. The number of shares available for issuance under the ESPP will increase each January 1 beginning in 2019 by 885,688  shares of common stock. The ESPP will continue in effect until October 30, 2020; unless terminated prior thereto by the Company’s board of directors or compensation committee, each of which has the right to terminate the ESPP at any time.

ESPP purchase rights have an expected volatility that is based on the historical volatility of the common stock of a collection of our peers in the market. The expected term represents the period of time the ESPP purchase rights are expected to be outstanding and approximates the offering period.

As of December 31, 2018, approximately 168,000 shares of common stock have been purchased or distributed pursuant to the ESPP.  Stock-based compensation expense associated with ESPP purchase rights is recognized on a straight-line basis over the offering period.

The fair value for the Company’s stock options granted and ESPP shares grantedEmployee Stock Purchase Plan ("ESPP") purchase rights, as discussed further below, during the years ended December 31, 2018, 2017 and 2016 was determinedperiods presented were estimated at grant date using a Black ScholesBlack-Scholes option-pricing model withusing the following weighted average assumptions:

 

Time Based

 

 

Performance Based

 

December 31, 2021December 31, 2020December 31, 2019

Stock Options

 

December 31,

2018

 

 

December 31,

2017

 

 

December 31,

2016

 

 

December 31,

2017

 

 

December 31,

2016

 

Stock Options

Expected dividend rate

 

0%

 

 

0%

 

 

0%

 

 

0%

 

 

0%

 

Expected dividend rate—%—%—%

Expected volatility

 

40.0% - 46.0%

 

 

40.9% - 49.0%

 

 

49.0%

 

 

40.9% - 49.0%

 

 

49.0%

 

Expected volatility47.3%- 50.8%50.0% - 56.2%38.8% - 46.0%

Risk-free interest rate

 

2.63% - 2.97%

 

 

1.96% - 2.18%

 

 

1.31% - 2.24%

 

 

1.96% - 2.18%

 

 

1.27% - 2.16%

 

Risk-free interest rate0.80% - 1.14%0.36% - 1.53%1.39% - 2.59%

Expected term (in years)

 

 

6.25

 

 

 

6.25

 

 

5.50 - 6.25

 

 

5.50 - 6.29

 

 

5.75 - 6.4

 

Expected term (in years)6.256.256.25

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

ESPP

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

ESPP

Expected dividend rate

 

0%

 

 

NA

 

 

NA

 

 

NA

 

 

NA

 

Expected dividend rate—%—%—%

Expected volatility

 

40.0% - 46.0%

 

 

NA

 

 

NA

 

 

NA

 

 

NA

 

Expected volatility47.9% - 50.8%48.1% - 56.2%39.8% - 48.1%

Risk-free interest rate

 

2.00% - 2.56%

 

 

NA

 

 

NA

 

 

NA

 

 

NA

 

Risk-free interest rate0.04% - 0.09%0.10% - 1.57%1.62% - 2.44%

Expected term (in years)

 

 

0.50

 

 

NA

 

 

NA

 

 

NA

 

 

NA

 

Expected term (in years)0.500.500.42 0.50


77


Table of Contents
Stock Options
The risk-free interest rate is based on the U.S. treasury yield curvefollowing table summarizes stock option activity for the term consistent withperiods presented:
Number
of Options
Weighted
Average
Exercise
Price
Weighted
Average
Remaining
Contractual
Term
Aggregate
Intrinsic
Value
(In thousands)(Per share)(Years)(In thousands)
Balances at December 31, 20182,817 $6.64 8.0$47,589 
Granted1,068 $26.63 
Exercised(730)$4.18 
Forfeited(369)$16.31 
Balances at December 31, 20192,786 $13.67 7.7$31,489 
Options vested and expected to vest at December 31, 20192,786 $13.67 7.7$31,489 
Options vested and exercisable at December 31, 20191,143 $6.17 6.4$19,964 
Balances at December 31, 20192,786 $13.67 7.7$31,489 
Granted617 $25.30 
Exercised(763)$7.82 
Forfeited(236)$20.35 
Balances at December 31, 20202,404 $17.85 7.7$85,064 
Options vested and expected to vest at December 31, 20202,404 $17.85 7.7$85,064 
Options vested and exercisable at December 31, 20201,064 $12.00 6.7$43,889 
Balance at December 31, 20202,404 $17.85 7.7$85,064 
Granted304 $60.57 
Exercised(609)$12.50 
Forfeited(198)$26.39 
Balances at December 31, 20211,901 $25.52 7.0$46,895 
Options vested and expected to vest at December 31, 20211,901 $25.52 7.0$46,895 
Options vested and exercisable at December 31, 20211,097 $16.70 6.2$34,711 
78

Table of Contents
The following table summarizes the lifestatus of the Company’s non-vested stock options as of the date of grant. The Company has elected to apply the “shortcut approach” in developing the estimate of expected term for “plain vanilla” stock options by using the mid-point between the vesting date and contractual termination date. The Company has not paid, and does not anticipate paying, cash dividends on its common stock; therefore, the expected dividend yield is assumed to be zero.

The Company has determined the volatility for stock options granted based on an analysis of reported data for a comparable peer group of companies that issued stock options with substantially similar terms.  The Company did not utilize its own historic volatility because, prior to November 2017, there was no public market for the Company’s common stock, and current time in the public market was not sufficiently long. The expected volatility of stock options granted has been determined using an average of the historical volatility measures of this peer group of companies consistent with the life of the options.

periods presented:

Number of
Shares
Weighted
Average
Grant Date
Fair Value
(In thousands)(Per share)
Non-vested at December 31, 20181,728 $5.47 
Granted1,068 $11.36 
Vested(781)$5.35 
Forfeited(370)$7.60 
Non-vested at December 31, 20191,645 $8.88 
Granted617 $13.44 
Vested(686)$8.36 
Forfeited(236)$9.44 
Non-vested at December 31, 20201,340 $11.17 
Granted304 $29.51 
Vested(642)$10.54 
Forfeited(198)$12.90 
Non-vested at December 31, 2021804 $18.18 
The Company expects all outstanding stock options at December 31, 20182021 to fully vest. The weighted average grant date fair value per share for the year ended December 31, 2018, 2017 and 2016 was $10.35, $4.32 and $0.83, respectively. The total fair value of shares vested during the years ended December 31, 2018, 20172021, 2020 and 20162019 was approximately $2.4$6.8 million, $0.3$5.7 million and $0.6$4.2 million, respectively.

The following table summarizes activity for time-based stock options during the years ended December 31, 2018, 2017 and 2016:

 

 

Number

of Options

 

 

Weighted

Average

Exercise

Price

(per share)

 

 

Weighted

Average

Remaining

Contractual

Term

(years)

 

 

Aggregate

Intrinsic

Value

 

Balances at December 31, 2015

 

 

1,326,449

 

 

$

2.38

 

 

9.7

 

 

 

 

 

Granted

 

 

419,839

 

 

$

1.69

 

 

 

 

 

 

 

 

 

Exercised

 

 

(6,568

)

 

$

1.77

 

 

 

 

 

 

 

 

 

Forfeited

 

 

(117,602

)

 

$

2.31

 

 

 

 

 

 

 

 

 

Balances at December 31, 2016

 

 

1,622,118

 

 

$

2.21

 

 

8.9

 

 

$

1,546,599

 

Options vested and expected to vest at December 31, 2016

 

 

1,622,118

 

 

$

2.21

 

 

8.9

 

 

$

1,546,599

 

Options vested and exercisable at December 31, 2016

 

 

416,265

 

 

$

2.36

 

 

8.7

 

 

$

340,334

 

Balances at December 31, 2016

 

 

1,622,118

 

 

$

2.21

 

 

8.9

 

 

$

1,546,599

 

Granted

 

 

1,592,370

 

 

$

9.54

 

 

 

 

 

 

 

 

 

Conversion of performance to time based

 

 

591,892

 

 

$

2.53

 

 

 

 

 

 

 

 

 

Exercised

 

 

(152,330

)

 

$

2.22

 

 

 

 

 

 

 

 

 

Forfeited

 

 

(153,975

)

 

$

2.21

 

 

 

 

 

 

 

 

 

Balances at December 31, 2017

 

 

3,500,075

 

 

$

5.43

 

 

8.8

 

 

$

31,784,488

 

Options vested and expected to vest at December 31, 2017

 

 

3,500,075

 

 

$

5.43

 

 

8.8

 

 

$

31,784,488

 

Options vested and exercisable at December 31, 2017

 

 

926,614

 

 

$

2.28

 

 

7.9

 

 

$

11,324,729

 

Balances at December 31, 2017

 

 

3,500,075

 

 

$

5.43

 

 

8.8

 

 

$

31,784,488

 

Granted

 

 

82,549

 

 

$

23.17

 

 

 

 

 

 

 

 

 

Exercised

 

 

(637,188

)

 

$

2.84

 

 

 

 

 

 

 

 

 

Forfeited

 

 

(128,110

)

 

$

3.20

 

 

 

 

 

 

 

 

 

Balances at December 31, 2018

 

 

2,817,326

 

 

$

6.64

 

 

 

8.0

 

 

$

47,589,066

 

Options vested and expected to vest at December 31, 2018

 

 

2,817,326

 

 

$

6.64

 

 

 

8.0

 

 

$

47,589,066

 

Options vested and exercisable at December 31, 2018

 

 

1,095,211

 

 

$

4.72

 

 

7.4

 

 

$

20,557,640

 


The following table summarizes the status of the Company’s non-vested time-based vesting stock options for the years ended December 31, 2018, 2017 and 2016:

 

 

Number of

Shares

 

 

Weighted

Average

Grant Date

Fair Value

 

Non-vested at December 31, 2015

 

 

1,315,668

 

 

$

1.15

 

Granted

 

 

401,094

 

 

$

0.81

 

Vested

 

 

(382,364

)

 

$

1.16

 

Forfeited

 

 

(117,602

)

 

$

1.12

 

Non-vested at December 31, 2016

 

 

1,216,796

 

 

$

1.05

 

Granted

 

 

1,592,370

 

 

$

4.13

 

Conversion of vested performance to time based

 

 

322,988

 

 

$

11.95

 

Vested

 

 

(437,829

)

 

$

1.04

 

Forfeited

 

 

(111,076

)

 

$

1.07

 

Non-vested at December 31, 2017

 

 

2,583,249

 

 

$

4.32

 

Granted

 

 

82,549

 

 

$

10.35

 

Vested

 

 

(816,454

)

 

$

2.99

 

Forfeited

 

 

(121,728

)

 

$

2.32

 

Non-vested at December 31, 2018

 

 

1,727,616

 

 

$

5.47

 

The total unrecognized compensation expense related to non-vested time-based vesting stock options granted is $7.5$12.5 million and is expected to be recognized over a weighted average period of 2.12.2 years asof December 31, 2018.

The following table summarizes activity of performance vesting stock options for the years ended December 31, 2017 and 2016. There was no activity of performance vesting stock options for the year ended December 31, 2018 as all performance vesting options were modified to become service-based vesting stock options during the fourth quarter of 2017.

2021.

 

 

Number

of Options

 

 

Weighted

Average

Exercise

Price

(per share)

 

 

Weighted

Average

Remaining

Contractual

Term

(years)

 

 

Aggregate

Intrinsic

Value

 

Balances at December 31, 2015

 

 

322,846

 

 

$

2.32

 

 

 

9.7

 

 

 

 

 

Options vested and expected to vest at December 31, 2015

 

 

322,846

 

 

$

2.32

 

 

 

9.7

 

 

 

 

 

Options vested and exercisable at December 31, 2015

 

 

33,613

 

 

$

2.33

 

 

 

9.5

 

 

 

 

 

Balances at December 31, 2015

 

 

322,846

 

 

$

2.32

 

 

 

9.7

 

 

 

 

 

Granted

 

 

101,427

 

 

$

1.77

 

 

 

 

 

 

 

 

 

Exercised

 

 

(4,000

)

 

$

1.36

 

 

 

 

 

 

$

1,942

 

Forfeited

 

 

(7,500

)

 

$

2.42

 

 

 

 

 

 

 

 

 

Balances at December 31, 2016

 

 

412,773

 

 

$

2.19

 

 

 

8.9

 

 

$

401,616

 

Options vested and expected to vest at December 31, 2016

 

 

412,773

 

 

$

2.19

 

 

 

8.9

 

 

$

401,616

 

Options vested and exercisable at December 31, 2016

 

 

142,391

 

 

$

2.22

 

 

 

8.8

 

 

$

134,871

 

Balances at December 31, 2016

 

 

412,773

 

 

$

2.19

 

 

 

8.9

 

 

$

401,616

 

Granted

 

 

187,469

 

 

$

3.27

 

 

 

 

 

 

 

 

 

Exercised

 

 

(8,350

)

 

$

2.38

 

 

 

 

 

 

$

101,178

 

Conversion of shares

 

 

(591,892

)

 

$

2.53

 

 

 

8.5

 

 

 

 

 

Options vested and expected to vest at December 31, 2017

 

 

 

 

$

 

 

 

 

 

$

 

Options vested and exercisable at December 31, 2017

 

 

 

 

$

 

 

 

 

 

$

 


The performance vesting stock options are subject to performance requirements, determined prior to the grant date, based on the Company meeting certain annual earnings before interest, taxes, depreciation and amortization, (“EBITDA”) targets as set by the Board of Directors for the applicable years. During the years ended December 31, 2017 and 2016, the Board of Directors waived the EBITDA criteria associated with the annual tranche of performance vesting stock options resulting in a modification. These modifications impacted 34 and 26 employees and resulted in incremental stock-based compensation expense of $45,000 and $98,000 for the years ended December 31, 2017 and 2016, respectively.

During the fourth quarter of 2017, all performance vesting options were modified to become time vesting stock options, affecting approximately 40 employees. No other terms of the options were modified. This modification resulted in recognition of incremental stock compensation expense of $74,000 in 2017 and incremental future stock-based compensation expense of $3.6 million to be recognized over the remaining vesting period of these options.

A summary of the status of the Company’s non-vested performance vesting stock options as of December 31, 2017 and 2016, and changes during the year ended December 31, 2017 and 2016 are presented below. There was no activity of performance non-vested stock options for the year ended December 31, 2018 as all performance non-vested options were modified to become service-based vesting stock options during the fourth quarter of 2017.

 

 

Number of

Shares

 

 

Weighted

Average

Grant Date

Fair Value

 

Non-vested at December 31, 2015

 

 

289,233

 

 

$

1.11

 

Granted

 

 

101,427

 

 

$

0.84

 

Vested

 

 

(106,903

)

 

$

0.99

 

Forfeited

 

 

(6,563

)

 

$

1.18

 

Non-vested at December 31, 2016

 

 

277,194

 

 

$

1.01

 

Granted

 

 

187,469

 

 

$

1.55

 

Vested

 

 

(141,675

)

 

$

1.54

 

Conversion of non-vested performance to time-based

 

 

(322,988

)

 

$

11.95

 

Non-vested at December 31, 2017

 

 

 

 

$

 

Incentive Unit Plan

In 2014 and 2015, the Company granted shares of the Company’s common stock (the “incentive units”) to certain members of management pursuant to restricted stock agreements (the “RSAs”).

agreements.

The incentive units were granted with an exercise price equal to the fair market value on the date of grant, are subject to vesting, and if exercised in advance of vesting were subject to the Company’s right to repurchase. Upon vesting, the incentive units automatically convert to common stock. 50% of incentive units granted to executives vest based on performance meeting or exceeding EBITDA targets, as defined in the RSAs. Incentive units granted to non-executives and the remaining 50% of incentive units granted to executives vest 25% on the first anniversary date of the grant, and ratably over the remaining three years. repurchase until vested.
The graded-vesting attribution method is used by the Company to determine the monthly stock-based compensation expense over the applicable vesting periods.

The liability for the cash paid to the Company prior to conversion of the incentive units to shares of common stock, was approximately $37,000 and $116,000 at December 31, 2018 and December 31, 2017. During the year ended December 31, 2017, the board of directors waived the EBITDA criteria associated with the annual tranche of performance vesting stock options resulting in a modification. This modification impacted 32 employees and resulted in incremental stock-based compensation expense of $2.4 million. During the fourth quarter of 2017, all incentive units originally granted with performance vesting criteria were modified to vest over time, impacting approximately 32 employees and resulting in incremental stock-based compensation expense of $0.6 million. Additionally, during the fourth quarter of 2017, the board of directors approved accelerated vesting of restricted stock for an exiting board member that resulted in an incremental stock-based compensation expense of approximately $154,000. There were no material modifications during the year ended December 31, 2018.


A summary of the Company’s non-vested incentive unit activity as of December 31, 2018, changes during the year ended December 31, 2018, 2017 and 2016 are presented below:  

 

 

Number

of Shares

 

 

Weighted-

average

exercise

price

 

 

 

(In thousands)

 

 

(per share)

 

Non-vested at December 31, 2015

 

 

5,526

 

 

$

0.0517

 

Granted

 

 

(1,677

)

 

$

0.0517

 

Vested

 

 

7

 

 

$

0.0517

 

Forfeited

 

 

(20

)

 

$

0.0517

 

Other (1)

 

 

291

 

 

$

0.0517

 

Non-vested at December 31, 2016

 

 

4,127

 

 

$

0.0517

 

Vested

 

 

(1,846

)

 

$

0.0517

 

Forfeited

 

 

(39

)

 

$

0.0517

 

Non-vested at December 31, 2017

 

 

2,242

 

 

$

0.0517

 

Vested

 

 

(1,503

)

 

$

0.0517

 

Forfeited

 

 

(16

)

 

$

0.0517

 

Non-vested at December 31, 2018

 

 

723

 

 

$

0.0517

 

(1)

The non-vested total from December 31, 2016 has been adjusted to include incentive units previously issued.

The company did not grant any additional incentive units during the years ended December 31, 2021, 2020 or 2019. During the year ended December 31, 2018.2019, all of the remaining 0.7 million incentive units were vested with a weighted average grant date fair value of $0.05 per share. Therefore, as of December 31, 2021, there is no further unrecognized compensation expense or intrinsic value related to non-vested incentive units.

79

Table of Contents
Restricted Stock Units
The following provides a summary of the RSU activity for the Company for the periods presented:
Number of
Shares
Weighted
Average
Grant Date
Fair Value
Weighted
Average
Remaining
Contractual
Term
Aggregate
Intrinsic
Value
(In thousands)(Per share)(Years)(In thousands)
Balances at December 31, 20181,148 $15.40 1.8$26,967 
Granted1,363 $27.22 
Vested(336)$15.94 
Forfeited(294)$20.47 
Balances at December 31, 20191,881 $23.08 1.6$44,386 
Units expected to vest at December 31, 20191,881 $23.08 1.6$44,386 
Balances at December 31, 20191,881 $23.08 1.6$44,386 
Granted2,113 $24.13 
Vested(589)$22.26 
Forfeited(270)$23.63 
Balances at December 31, 20203,135 $23.90 1.4$166,927 
Units expected to vest at December 31, 20203,135 $23.90 1.4$166,927 
Balances at December 31, 20203,135 $23.90 1.4$166,927 
Granted2,544 $53.47 
Vested(1,467)$27.71 
Forfeited(581)$35.84 
Balances at December 31, 20213,631 $41.17 1.4$175,508 
Units expected to vest at December 31, 20213,631 $41.17 1.4$175,508 
The Company expects all outstanding RSUs to fully vest. The total unrecognized compensation expense related to non-vested incentive units granted is approximately $0.3RSUs was $132.6 million and is expected to be recognized over a weighted-average period of 0.1 year as of December 31, 2018. The total intrinsic value of units unvested as of December 31, 2018, 2017 and 2016 was $17.0 million, $32.5 million and $8.5 million, respectively.

Restricted Stock Units

During the year ended December 31, 2018, we awarded RSUs to certain employees, with a weighted-average grant date fair value of $19.30 per share. RSUs are generally subject to forfeiture if employment terminates prior to the vesting date. We expense the cost of the RSUs, which is determined to be the fair market value of the shares of common stock underlying the RSUs on the date of grant, ratably over the period during which the vesting restrictions lapse.

The following provides a summary of the restricted stock unit activity for the Company for the years ended December 31, 2018 and 2017:

 

 

Number of

Shares

 

 

Weighted

Average

Remaining

Contractual

Term

(years)

 

 

Aggregate

Intrinsic

Value

(In thousands)

 

 

Weighted

Average

Grant Date

Fair Value

 

Balances at December 31, 2016

 

 

 

 

 

 

 

 

 

 

 

 

$

 

Granted

 

 

897,284

 

 

 

 

 

 

 

 

 

 

$

12.18

 

Vested

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Forfeited

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Balances at December 31, 2017

 

 

897,284

 

 

 

9.9

 

 

$

186

 

 

$

12.18

 

Units expected to vest at December 31, 2017

 

 

897,284

 

 

 

9.9

 

 

$

186

 

 

$

12.18

 

Balances at December 31, 2017

 

 

897,284

 

 

 

9.9

 

 

$

186

 

 

$

12.18

 

Granted

 

 

576,798

 

 

 

 

 

 

 

 

 

 

$

19.30

 

Vested

 

 

(270,884

)

 

 

 

 

 

 

 

 

 

$

12.61

 

Forfeited

 

 

(55,195

)

 

 

 

 

 

 

 

 

 

$

17.58

 

Balances at December 31, 2018

 

 

1,148,003

 

 

 

1.8

 

 

$

26,967

 

 

$

15.40

 

Units expected to vest at December 31, 2018

 

 

1,148,003

 

 

 

1.8

 

 

$

26,967

 

 

$

15.40

 


The total unrecognized compensation expense related to restricted stock units is $15.4 million for December 31, 20182021 and is expected to be recognized over a weighted average period of 3.02.7 years.

Employee Stock Purchase Plan
The Company initially reserved 1.8 million shares of common stock for issuance under the ESPP. The number of shares available for issuance under the ESPP will increases each January 1 by 0.9 million shares of common stock. The ESPP will continue in effect unless terminated prior thereto by the Company’s Board or Compensation Committee, each of which has the right to terminate the ESPP at any time.
As of December 31, 2021, 3.2 million shares were available for issuance under the ESPP. During the years ended December 31, 2021, 2020 and 2019, approximately 0.3 million, 0.4 million and 0.4 million shares of common stock have been purchased or distributed pursuant to the ESPP, respectively.
80

Table of Contents
A summary of the Company’s stock-based compensation expense, which includes stock options, restricted stock units, employee stock purchase plan and incentive units, recognizedRSUs and the ESPP, is presented below:

 

Year Ended December 31,

 

Year Ended December 31,

 

2018

 

 

2017

 

 

2016

 

202120202019

 

(In thousands)

 

(In thousands)

Stock options

 

$

3,943

 

 

$

1,011

 

 

$

508

 

Stock options$6,544 $5,725 $4,958 

Incentive units

 

 

8,582

 

 

 

3,185

 

 

 

60

 

Incentive units— — 351 

RSUs

 

 

5,352

 

 

 

318

 

 

 

 

RSUs41,690 20,819 11,213 

ESPP

 

 

1,098

 

 

 

 

 

 

 

ESPP3,523 2,513 2,192 

Total stock-based compensation expense

 

$

18,975

 

 

$

4,514

 

 

$

568

 

Total stock-based compensation expense$51,757 $29,057 $18,714 

A summary of the Company’s stock-based compensation expense as recognized on the consolidated statements of operations is presented below:

 

Year Ended December 31,

 

Year Ended December 31,

 

2018

 

 

2017

 

 

2016

 

202120202019

 

(In thousands)

 

(In thousands)

Cost of revenue - subscription

 

$

945

 

 

$

133

 

 

$

34

 

Cost of revenue - subscription$3,688 $1,758 $1,142 

Cost of revenue - services and other

 

 

1,504

 

 

 

458

 

 

 

63

 

Cost of revenue - services and other3,733 1,963 1,379 

Research and development

 

 

3,026

 

 

 

658

 

 

 

118

 

Research and development12,827 6,282 3,517 

General and administrative

 

 

7,798

 

 

 

2,062

 

 

 

96

 

General and administrative10,563 6,802 5,990 

Sales and marketing

 

 

5,702

 

 

 

1,203

 

 

 

257

 

Sales and marketing20,946 12,252 6,686 

Total stock-based compensation expense

 

$

18,975

 

 

$

4,514

 

 

$

568

 

Total stock-based compensation expense$51,757 $29,057 $18,714 

11.


14. Balance Sheet Related Items

Property and Equipment, Net

The cost and accumulated depreciation of property and equipment are as follows:

 

As of December 31,

 

 

2018

 

 

2017

 

As of December 31,

 

(In thousands)

 

20212020

Property and equipment, net

 

 

 

 

 

 

 

 

(In thousands)

Computer equipment

 

$

6,968

 

 

$

4,559

 

Computer equipment$15,431 $12,691 

Buildout in progress

 

 

15,295

 

 

 

 

Other assets

 

 

1,218

 

 

 

833

 

Furniture and fixturesFurniture and fixtures4,626 4,392 
Leasehold improvementsLeasehold improvements14,948 14,761 
OtherOther1,583 1,534 

Total property and equipment

 

 

23,481

 

 

 

5,392

 

Total property and equipment$36,588 $33,378 

Less: accumulated depreciation

 

 

(4,213

)

 

 

(2,374

)

Less: accumulated depreciation(19,437)(13,935)

Total property and equipment, net

 

$

19,268

 

 

$

3,018

 

Total property and equipment, net$17,151 $19,443 

Depreciation expense was $1.9$6.4 million, $1.4$5.7 million and $0.9$5.0 million for the years ended December 31, 2018, 20172021, 2020 and 2016,2019, respectively. There were no impairments of our property and equipment for the years ended December 31, 2018, 20172021, 2020 and 2016. During the year ended December 31, 2018, we continued to build out our Company’s corporate headquarters resulting in $15.3 million in additions to property and equipment which will be placed in service in 2019. These assets are amortized over useful lives ranging from 3 to 10 years.


Accrued Expenses and Other Liabilities

Accrued expenses consisted of the following:

 

 

As of December 31,

 

 

 

2018

 

 

2017

 

 

 

(In thousands)

 

Commissions

 

$

7,731

 

 

$

8,559

 

Bonus

 

 

4,829

 

 

 

5,063

 

Payroll and related benefits

 

 

2,209

 

 

 

2,640

 

Partner and customer programs

 

 

1,538

 

 

 

1,234

 

Sales and other taxes

 

 

2,798

 

 

 

1,373

 

Other

 

 

2,626

 

 

 

3,767

 

Total

 

$

21,731

 

 

$

22,636

 

Prepayments and Other Current Assets

and Other Non-Current Assets

Prepayments and other current assets and other non-current assets include the balance of contract assets, prepaid expenses,deferred contract acquisition costs, contract assets and other assets. The current portion of these assets is included in prepayments and other current assets and the non-current portion is included in other non-current assets, both of which are contained within the accompanying consolidated balance sheets.

81

Table of Contents
Prepayments and other current assets consisted of the following:

 

As of December 31,

 

 

2018

 

 

2017

 

As of December 31,

 

(In thousands)

 

20212020

Deferred contract acquisition costs

 

$

8,392

 

 

$

2,931

 

(In thousands)
Contract assetsContract assets31,640 10,679 

Prepaid expenses

 

 

7,159

 

 

 

4,376

 

Prepaid expenses13,746 12,411 

Contract assets

 

 

2,464

 

 

 

 

Other

 

 

3,835

 

 

 

2,706

 

Other4,060 2,814 

Total

 

$

21,850

 

 

$

10,013

 

Total prepayments and other current assetsTotal prepayments and other current assets$49,446 $25,904 

Other non-current assets consisted of the following:

 

As of December 31,

 

 

2018

 

 

2017

 

As of December 31,

 

(In thousands)

 

20212020

Deferred contract acquisition costs

 

$

19,651

 

 

$

3,018

 

(In thousands)
Contract assetsContract assets16,991 14,225 

Prepaid expenses

 

 

276

 

 

 

192

 

Prepaid expenses597 132 

Contract assets

 

 

84

 

 

 

 

Other

 

 

363

 

 

 

332

 

Other386 659 

Total

 

$

20,374

 

 

$

3,542

 

Total other non-current assetsTotal other non-current assets$17,974 $15,016 


Accrued Expenses and Other Liabilities

12.

Accrued expenses and other liabilities consisted of the following:
As of December 31,
20212020
(In thousands)
Commissions$27,578 $15,169 
Bonus24,753 20,525 
Operating lease liabilities - current4,795 4,435 
Payroll and related benefits10,505 6,163 
Indemnification holdbacks— 2,500 
Other22,341 10,668 
Total accrued expenses and other liabilities$89,972 $59,460 
15. Income Taxes

Tax Reform

On December 22, 2017, the U.S. government enacted comprehensive tax legislation commonly referred to as the Tax Cuts and Jobs Act (the “TCJA”). The TCJA makes broad and complex changes to the Code. The changes include, but are not limited to, lowering the U.S. corporate income tax rates, implementing a modified territorial tax system and imposing a one-time transition tax on deemed repatriated earnings of foreign subsidiaries.

The Company has evaluated the impact of the TCJA for its year end income tax provision, the results of which are discussed below.

Rate Reduction

Deferred tax assets and liabilities are measured using enacted tax rates expected to apply to taxable income in the years in which those temporary differences are expected to reverse. The TCJA reduces the U.S. federal corporate income tax rate from 35% to 21% for tax years beginning after December 31, 2017. As a result, the Company has revalued its ending net deferred tax assets and liabilities at December 31, 2017 and recognized a $1.8 million tax benefit that was offset by a change in valuation allowance.

Deemed Repatriation Transition Tax

The TCJA provided for a one-time transition tax on the deemed repatriation of post-1986 undistributed foreign subsidiary earnings and profits (“E&P”). Substantially all of the Company’s foreign subsidiaries’ earnings and profits have previously been included in the Company’s U.S. income tax returns via Section 956. As a result, we recognized tax expense of $0 related to the transition tax.

GILTI Tax

While the TCJA transitions from a worldwide to a modified territorial tax system, global intangible low-taxed income (“GILTI”) provisions will be applied for tax years beginning after December 31, 2017 imposing an incremental tax on low-taxed foreign income. GILTI is the excess of the stockholder’s “net CFC tested income” over the net deemed tangible income return.

Under GAAP, the Company is permitted to make an accounting policy election to either treat taxes due on future inclusions in U.S. taxable income related to GILTI as a current-period expense when incurred (the “period cost method”) or to factor such amounts into the Company’s measurement of its deferred taxes (the “deferred method”). The Company elected the "period cost method" as its accounting policy with respect to the new GILTI tax rules.  For the year ended December 31, 2018, the Company determined it was in an aggregated test loss position with respect to its CFC’s. Thus, there is no GILTI tax liability as of December 31, 2018.

Income Taxes

The provision

Provision for income taxes is related to the profits generatedconsists of U.S. and state income taxes and income taxes in certain foreign jurisdictions by our consolidated subsidiaries.

in which the Company conducts business.

The following table presents consolidated income (loss)loss before income taxes as follows:

taxes:

 

Year Ended December 31,

 

Year Ended December 31,

 

2018

 

 

2017

 

 

2016

 

202120202019

 

(In thousands)

 

(In thousands)

Domestic

 

$

6,951

 

 

$

(2,780

)

 

$

(2,435

)

Domestic$(64,507)$(15,159)$(11,289)

Foreign

 

 

(2,191

)

 

 

(2,519

)

 

 

(2,723

)

Foreign3,059 (524)(1,799)

Total income (loss) before income taxes

 

$

4,760

 

 

$

(5,299

)

 

$

(5,158

)

Total loss before income taxesTotal loss before income taxes$(61,448)$(15,683)$(13,088)


82


Table of Contents
The provision expense (benefit) for income taxes consisted of:

of the following:

 

Year Ended December 31,

 

Year Ended December 31,

 

2018

 

 

2017

 

 

2016

 

202120202019

 

(In thousands)

 

(In thousands)

Current

 

 

 

 

 

 

 

 

 

 

 

 

Current

Federal

 

$

 

 

$

293

 

 

$

 

Federal$— $— $— 

State

 

 

630

 

 

 

189

 

 

 

21

 

State116 399 845 

Foreign

 

 

1,740

 

 

 

1,997

 

 

 

531

 

Foreign3,417 1,999 1,820 

Total current

 

 

2,370

 

 

 

2,479

 

 

 

552

 

Total current3,533 2,398 2,665 

Deferred

 

 

 

 

 

 

 

 

 

 

 

 

Deferred

Federal

 

 

(699

)

 

 

(293

)

 

 

(1,315

)

Federal(2,488)(6,242)(5,731)

State

 

 

(581

)

 

 

202

 

 

 

(118

)

State(932)(940)(1,354)

Foreign

 

 

 

 

 

(95

)

 

 

(1,104

)

Foreign73 (136)(168)

Total deferred

 

 

(1,280

)

 

 

(186

)

 

 

(2,537

)

Total deferred(3,347)(7,318)(7,253)

Provision (benefit)

 

$

1,090

 

 

$

2,293

 

 

$

(1,985

)

Provision expense (benefit) for income taxesProvision expense (benefit) for income taxes$186 $(4,920)$(4,588)

Deferred income taxes reflect the net tax effects of temporary differences between the carrying amounts of assets and liabilities for financial reporting purposes and the amounts used for income tax purposes. Significant components of the Company’s deferred taxes are as follows:

 

As of December 31,

As of December 31,

 

2018

 

 

2017

 

 

20212020

 

(In thousands)

(In thousands)

Deferred tax assets:

 

 

 

 

 

 

 

 

 

Deferred tax assets:

Research and development and other credits

 

$

4,461

 

 

$

6,187

 

 

Research and development and other credits$18,099 $12,346 

Net operating loss carryforward

 

 

8,147

 

 

 

14,795

 

 

Net operating loss carryforward39,998 10,370 

Charitable contributions

 

 

 

 

 

 

 

Disallowed interest carryforwardDisallowed interest carryforward2,262 — 

Deferred revenue

 

 

4,747

 

 

 

1,355

 

 

Deferred revenue15,225 11,574 

Stock compensation

 

 

1,046

 

 

 

125

 

 

Stock compensation5,687 4,959 

Accrued expense

 

 

1,182

 

 

 

1,323

 

 

Depreciable and amortizable assets

 

 

54

 

 

 

29

 

 

Operating lease liabilitiesOperating lease liabilities8,102 9,170 
Accrued expensesAccrued expenses5,684 5,094 
Convertible debt premiumConvertible debt premium4,905 6,878 

Other

 

 

95

 

 

 

228

 

 

Other209 187 

Total deferred tax assets

 

 

19,732

 

 

 

24,042

 

 

Total deferred tax assets100,171 60,578 
Less valuation allowance for deferred tax assetsLess valuation allowance for deferred tax assets(47,321)(7,435)
Net deferred tax assetNet deferred tax asset52,850 53,143 

Deferred tax liabilities:

 

 

 

 

 

 

 

 

 

Deferred tax liabilities:
Depreciable and amortizable assetsDepreciable and amortizable assets(3,096)(3,471)
Operating lease ROU assetsOperating lease ROU assets(5,723)(6,601)

Prepaid expenses

 

 

(5,889

)

 

 

(1,249

)

 

Prepaid expenses(23,120)(13,331)
Convertible senior notesConvertible senior notes— (16,405)

Intangibles

 

 

(15,280

)

 

 

(17,232

)

 

Intangibles(16,864)(14,664)

Total deferred tax asset (liability), net

 

 

(1,437

)

 

 

5,561

 

 

Less valuation allowance for deferred tax assets

 

 

(2,705

)

 

 

(5,297

)

 

Net deferred tax assets (liabilities)

 

$

(4,142

)

 

$

264

 

 

Total deferred tax liabilitiesTotal deferred tax liabilities(48,803)(54,472)
Net deferred tax asset (liability)Net deferred tax asset (liability)$4,047 $(1,329)

As of December 31, 2018 and 2017,2021, the Company hadhas federal, state and foreign net operating loss carryforwards of $138.0 million, $81.2 million and $21.7 million, respectively. Approximately $12.6 million of the federal net operating loss carryforwards will begin to expire in 2033 and $125.4 million do not expire. The state net operating loss carryforwards will begin to expire in 2029, if not utilized. The foreign net operating losses do not expire.

83

Table of approximately $23.2Contents
As of December 31, 2021, the Company has federal and state research and development credit carryforwards of $15.6 million and $57.8$4.7 million, respectively,respectively. The federal and state research and development credits of approximately $5.3 million and $4.2 million, respectively, which will begin to expire beginning in 20342025 and 2025,2034, respectively, if not utilized prior to that time. Utilizationutilized.
The use of the net operatingcertain loss and research credit carryforwards is subject to an annual limitation, duewhich may cause them to the “change in ownership” provisions of the Internal Revenue Code. However, managementexpire unused. Management has determined via a formal analysis that the annual limitation will not result in the expiration of approximately $13.2 million and $0.8 million of net operating losses and research creditand development carryforwards, prior to utilization.

As of December 31, 2018 and 2017, the Company’s deferredrespectively.

Deferred tax assets exceededare reduced by a valuation allowance if, based on the Company’s reversing taxable temporary differences in that foreign jurisdiction. Given the Company’s lackweight of earnings history in that foreign jurisdiction, management determinedavailable evidence, it was notis more likely than not that the benefitsome portion or all of the Company’s deferred tax assets that exceeded its reversing taxable temporary differences wouldwill not be realized. Thus,The Company's ability to realize its deferred tax assets, in each jurisdiction, is dependent upon the generation of future taxable income. The Company has a valuation allowance totaling $2.7of $47.3 million and $1.7$7.4 million was recorded as of December 31, 20182021 and 2017, respectively.


As of December 31, 2018, the Company’s U.S. reversing taxable temporary differences exceeded the Company’s U.S. gross deferred tax assets. As a result, management determined at December 31, 2018, that it was more likely than not that the benefit of the Company’s U.S. gross deferred tax assets would be realized. Thus, no2020, respectively, related to loss and credit carryforwards. The increase in valuation allowance was recorded as of December 31, 2018 and $3.6 million was recorded as of December 31, 2017 against the Company’s U.S. deferred tax assets that exceeded its reversing taxable temporary differences and the portion of state credits that are projected to expire unutilized.

The Company’s provision for income taxes differs from the expected tax expense (benefit) amount computed by applying the statutory federal income tax rate of 21% and 34% for the years ended December 31, 2018, 2017 and 2016, respectively, to income before income taxesis primarily due to permanent items, the researchacquiring and development credit, foreign taxesgenerating net operating loss carryforwards and the applicationdecrease in objectively verifiable future taxable income for convertible senior notes upon early adoption of a valuation allowance for the years ended December 31, 2018, 2017 and 2016.

ASU 2020-06.

The following table reconciles the Company’s effective tax rate to the federal statutory tax rate:

 

 

Year Ended December 31,

 

 

 

2018

 

 

2017

 

 

2016

 

U.S. federal taxes at statutory rate

 

 

21.0

%

 

 

34.0

%

 

 

34.0

%

Foreign tax rate differentials

 

 

16.7

 

 

 

(9.1

)

 

 

(11.8

)

Research and development credit

 

 

(26.2

)

 

 

17.8

 

 

 

18.2

 

Foreign tax credit

 

 

0.0

 

 

 

18.3

 

 

 

4.7

 

Amended federal return due to law change

 

 

(18.8

)

 

 

0.0

 

 

 

0.0

 

Stock options

 

 

(0.1

)

 

 

(23.6

)

 

 

(3.8

)

Permanent differences and other

 

 

3.8

 

 

 

(14.4

)

 

 

(7.8

)

State taxes, net of federal benefit

 

 

9.6

 

 

 

(4.0

)

 

 

(0.1

)

Change in state rate

 

 

0.0

 

 

 

(1.9

)

 

 

7.3

 

Change in valuation allowance due to operations

 

 

21.1

 

 

 

(58.4

)

 

 

(1.9

)

Other

 

 

(4.2

)

 

 

(2.0

)

 

 

(0.3

)

Total income tax (benefit) expense

 

 

22.9

%

 

 

(43.3

)%

 

 

38.5

%

Year Ended December 31,
202120202019
U.S. federal taxes at statutory rate21.0 %21.0 %21.0 %
State taxes, net of federal benefit5.0 5.4 4.1 
Foreign tax rate differentials(0.4)(1.0)(0.8)
Foreign tax on earnings(1.7)(4.4)(5.2)
Research and development credits7.8 19.4 14.4 
Nondeductible officer compensation(3.5)(0.5)(0.9)
Stock-based compensation13.6 11.5 16.9 
Change in valuation allowance(38.7)(16.3)(11.3)
Other(3.4)(3.7)(3.1)
Total(0.3)%31.4 %35.1 %

The reconciliation of unrecognized tax benefits at the beginning and end of the year is as follows (in thousands):

follows:

Balance at December 31, 2015

 

$

686

 

Year Ended Year Ended December 31,
202120202019
(In thousands)
Beginning BalanceBeginning Balance$2,506 $2,307 $2,287 

Additions based on tax positions related to prior year

 

 

197

 

Additions based on tax positions related to prior year— 31 — 

Balance at December 31, 2016

 

 

883

 

Additions based on tax positions related to prior year

 

 

507

 

Additions based on tax positions related to current year

 

 

473

 

Balance at December 31, 2017

 

 

1,863

 

Reductions based on tax positions related to prior year

 

 

(263

)

Reductions based on tax positions related to prior year(1,078)(229)(204)

Additions based on tax positions related to current year

 

 

687

 

Additions based on tax positions related to current year1,025 397 224 

Balance at December 31, 2018

 

$

2,287

 

Ending BalanceEnding Balance$2,453 $2,506 $2,307 

Beginning December 31, 2015, due to the existence of the valuation allowance, future changes in unrecognized tax benefits did not impact the Company’s effective tax rate.

Included in the balance of unrecognized tax benefits as of December 31, 2018, 20172021, 2020 and 20162019 is $2.3$0.8 million, $1.9$2.5 million and $0.9$2.3 million, respectively, of tax benefits that, if recognized, would affect the Company’sCompany's effective tax rate.

The Company’s practice is to recognize interest and/or penalties related to income tax matters in income tax expense. During the years ended December 31, 2018, 20172021, 2020 and 20162019 the Company did not record any material interest or penalties.

The Company files income tax returns in the U.S. federal, states, and foreign jurisdictions. The Company is no longer subject to U.S. federal income tax examinations for years before 20152018 and is no longer subject to state, local and foreign income tax examinations by tax authorities for years before 2014.2015. The Company is currently under audit for income tax audit in a single foreign jurisdiction. The audit is in its initial stagesongoing and is not expected to materially impact the consolidated financial statements.
The global intangible low-taxed income (“GILTI”) provisions will be applied providing an incremental tax on low taxed foreign income. The GILTI provisions require us to include in our U.S. income tax return foreign subsidiary earnings in excess of an allowable return on the foreign subsidiary’s tangible assets. For the years ended December 31, 2021 and 2020, the
84

Table of Contents
Company has a FIN 48 reserve relateddetermined it was in an aggregated net loss position with respect to thisits controlled foreign jurisdiction filing that should sufficiently cover any related assessment.

corporations. Thus, there is no GILTI tax liability as of December 31, 2021 or 2020.

13.

16. Net Income (Loss)Loss Per Share Attributable to Common Stockholders

Basic and diluted net loss per share is computed by dividing net loss attributable to common stockholders by the weighted average number of common shares outstanding during the period. Diluted earnings per share is calculated using our weighted average outstanding common shares including the dilutive effect of stock awards and shares related to the Notes. In periods when the Company recognizes a net loss, the Company excludes the impact of outstanding stock awards and shares related to the Notes from the diluted loss per share calculation as their inclusion would have an anti-dilutive effect.
The following table sets forth the calculation of basic and diluted net income (loss)loss per share duringfor the periods presented:

Year Ended December 31,
202120202019
(In thousands, except per share data)
Numerator
Net loss$(61,634)$(10,763)$(8,500)
Net loss available to common stockholders$(61,634)$(10,763)$(8,500)
Denominator
Weighted average shares outstanding
Basic92,664 90,512 88,907 
Diluted92,664 90,512 88,907 
Net loss attributable to common stockholders per share
Basic$(0.67)$(0.12)$(0.10)
Diluted$(0.67)$(0.12)$(0.10)

 

 

Year Ended December 31,

 

 

 

2018

 

 

2018

 

 

2017

 

 

2016

 

 

 

with

adoption

(ASC 606)

 

 

without

adoption

(ASC 605)

 

 

(as previously reported

(ASC 605)

 

 

 

(In thousands, except share data)

 

Numerator:

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Net income (loss)

 

$

3,670

 

 

$

(2,333

)

 

$

(7,592

)

 

$

(3,173

)

Deemed dividends to preferred stockholders

 

 

 

 

 

 

 

 

(21,129

)

 

 

(23,618

)

Earnings allocated to participating securities

 

 

(29

)

 

 

(29

)

 

 

 

 

 

 

Net income (loss) available to common stockholders

 

$

3,641

 

 

$

(2,362

)

 

$

(28,721

)

 

$

(26,791

)

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Denominator

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Weighted average shares outstanding

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Basic

 

 

86,495,301

 

 

 

86,495,301

 

 

 

52,339,804

 

 

 

45,933,218

 

Diluted

 

 

90,002,752

 

 

 

86,495,301

 

 

 

52,339,804

 

 

 

45,933,218

 

Net income (loss) attributable to common stockholders per share

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Basic

 

$

0.04

 

 

$

(0.03

)

 

$

(0.55

)

 

$

(0.58

)

Diluted

 

$

0.04

 

 

$

(0.03

)

 

$

(0.55

)

 

$

(0.58

)

(1)

The comparative information for years prior to 2018 has not been adjusted to reflect the adoption of the revised standard and is reported on an ASC 605 basis.

The following weighted average outstanding shares of common stock equivalents were excluded from the computation of the diluted net income (loss)loss per share attributable to common stockholders for the periods presented because their effect would have been anti-dilutive,anti-dilutive:

Year Ended December 31,
202120202019
(In thousands)
Stock options to purchase common stock2,245 2,738 3,037 
RSUs issued and outstanding3,536 3,027 1,899 
ESPP84 115 15 
Convertible senior notes10,182 1,311 — 
Total16,047 7,191 4,951 
As we expect to settle the principal amount of the Notes in cash and any excess in shares of the convertible preferredCompany’s common stock, isthe Company uses the if-converted method for calculating any potential dilutive effect of the conversion spread on diluted net income per share, if applicable. The conversion spread of approximately 13.7 million shares will have a dilutive impact on diluted net income per share of common stock when the average market price of our common stock for a given period exceeds the conversion price of $28.42 per share.
The denominator for diluted net income per share does not included in these calculationsinclude any effect from the Capped Call Transactions the Company entered into concurrently with the issuance of the Notes as it is contingently convertible based upon a futurethis effect would be anti-dilutive. In the event (see Note 9):

of conversion, if shares are delivered to the Company under the capped call, they will offset the dilutive effect of the shares that the Company would issue under the Notes.

 

 

Year Ended December 31,

 

 

 

2018

 

 

2017

 

 

2016

 

Stock options to purchase common stock

 

 

35,531

 

 

 

2,402,225

 

 

 

1,799,632

 

RSUs issued and outstanding

 

 

12,838

 

 

 

105,404

 

 

 

 

Non-vested incentive units

 

 

 

 

 

2,915,228

 

 

 

4,931,760

 

Total

 

 

48,369

 

 

 

5,422,857

 

 

 

6,731,392

 

85


14.


Table of Contents
17. Geographic Information and Major Customers

ASC 280, “Segment Reporting”, establishes standards for reporting information about operating segments.

Operating segments are defined as components of an enterprise about which separate financial information is available that is evaluated regularly by the chief operating decision makers in deciding how to allocate resources and in assessing performance. TheOur chief operating decision makers allocate resources and assess performance based on financial information presented at a consolidated level. Accordingly, the Company manages its business on the basis of onedetermined that we operate as 1 reportable segment, and derives revenues from licensing of software, sale of professional services, maintenance and technical support. segment.
The following areis a summary of consolidated revenues within geographic areas:

areas for the periods presented:

 

Year Ended December 31,

 

 

2018

 

 

2018

 

 

2017

 

 

2016

 

Year Ended December 31,

 

with

adoption

(ASC 606)

 

 

without

adoption

(ASC 605)

 

 

as previously reported

(ASC 605)

 

202120202019

 

(In thousands)

 

(In thousands)

United States

 

$

171,497

 

 

$

169,927

 

 

$

134,676

 

 

$

92,116

 

United States$302,524 $263,332 $204,500 

EMEA (1)

 

 

49,871

 

 

 

49,854

 

 

 

33,097

 

 

 

25,668

 

EMEA (1)
80,838 62,249 54,315 

Rest of the World (1)

 

 

27,552

 

 

 

28,694

 

 

 

18,283

 

 

 

14,628

 

Rest of the World (1)
55,592 39,673 29,700 

Total revenue

 

$

248,920

 

 

$

248,475

 

 

$

186,056

 

 

$

132,412

 

Total revenue$438,954 $365,254 $288,515 

(1)

No single country outside of the United states represented more than 10% of our consolidated revenue.

15.

18. Employee Benefit Plans

The Company has established a defined contribution savings plan under Section 401(k) of the Internal Revenue Code (the “401(k) Plan”). The 401(k) Plan covers substantially all employees who meet minimum age and service requirements and allows participants to defer a percentage of their annual compensation as defined in the 401(k) Plan. To date,The Company matches portions of employees' voluntary contributions. Additional employer contributions in the form of profit sharing may also be made at the Company's discretion. The Company has made norecorded expense of $2.2 million for matching contributions to the 401(k) Plan.

16. Subsequent Events

On March 11, 2019, SailPoint Technologies, Inc., as borrower, and certainPlan for the year ended December 31, 2021.

86

Table of our other wholly owned subsidiaries entered into a credit agreement with the lenders party thereto, Citibank, N.A., as administrative agent, sole lead arranger and sole bookrunner, and Royal Bank of Canada and Bank of America, N.A., as co-documentation agents. The credit agreement provides for an initial $150 million in commitments for revolving credit loans, with a $15 million letter of credit sublimit, which amount can be increased or decreased under specified circumstances. As of March 11, 2019, SailPoint had no outstanding revolving credit loans.

Borrowings under our credit agreement are scheduled to mature in March, 2024. Any borrowing under our credit agreement may be repaid, in whole or in part, at any time and from time to time without premium or penalty other than customary breakage costs, and any amounts repaid may be reborrowed.

The interest rates applicable to revolving credit loans under our credit agreement are, at the borrower’s option, either (i) a base rate, which is equal to the greatest of (a) the Prime Rate (as defined in our credit agreement), (b) the Federal Funds Effective Rate (as defined in our credit agreement) plus 1/2 of 1%, and (c) the one-month Adjusted LIBO Rate (as defined in our credit agreement) plus 1%, in each case, plus an interest margin ranging from 0.25% to 0.75% based on the Senior Secured Net Leverage Ratio, or (ii) the Adjusted LIBO Rate plus an interest margin ranging from 1.25% to 1.75% based on the Senior Secured Net Leverage Ratio. The Adjusted LIBO Rate cannot be less than zero. The borrower will pay an unused commitment fee during the term of our credit agreement ranging from 0.20% to 0.30% per annum based on the Senior Secured Net Leverage Ratio.

Contents

Item 9. Changes in and Disagreements with Accountants on Accounting and Financial Disclosure

None

None.
Item 9A. Controls and Procedures

Evaluation of Disclosure Controls and Procedures

Our disclosure controls and procedures (as defined in Rules 13a-15(e) orand 15d-15(e) under the Securities Exchange Act of 1934, as amended) should beAct) are designed to ensure that information required to be disclosed in the reports that we file or submit under the Exchange Act is recorded, processed, summarized, and reported within the time periods specified in the rules and forms of the Securities and Exchange CommissionSEC and to ensure that information required to be disclosed is accumulated and communicated to management, including our principal executive officer (“PEO”) and principal financial officers,officer (“PFO”), to allow timely decisions regarding disclosure. The Chief Executive Officer (CEO)Our management, with the participation of our PEO and the Chief Financial Officer (CFO), with assistance from other members of management, have reviewedPFO, has evaluated the effectiveness of our disclosure controls and procedures as of December 31, 20182021 and, based on theirsuch evaluation, our PEO and PFO have concluded that theour disclosure controls and procedures were not effective as of such date due to the material weaknesses in internal control over financial reporting, described below.

date.

Management’s Report on Internal Control over Financial Reporting

Our management is responsible for establishing and maintaining adequate internal control over our financial reporting as defined in Rules 13a-15(f) and 15d-15(f) under the Exchange Act. Our internal control over financial reporting is designed to provide reasonable assurance regarding the reliability of financial reporting and the preparation of financial statements for external purposes in accordance with U.S. generally accepted accounting principles and includes those policies and procedures that:

Pertain to the maintenance of records that, in reasonable detail, accurately and fairly reflect the transactions and dispositions of our assets;

principles.

Provide reasonable assurance that transactions are recorded as necessary to permit preparation of financial statements in accordance with U.S. generally accepted accounting principles, and that our receipts and expenditures are being made only in accordance with authorizations of our management and directors; and

Provide reasonable assurance regarding prevention or timely detection of unauthorized acquisition, use or disposition of our assets that could have a material effect on the financial statements.

Internal control over financial reporting cannot provide absolute assurance of achieving financial reporting objectives because of its inherent limitations. Internal control over financial reporting is a process that involves human diligence and compliance and is subject to lapses in judgment and breakdowns resulting from human failures. Internal control over financial reporting can also be circumvented by collusion or improper management override. Because of such limitations, there is a risk that material misstatements may not be prevented or detected on a timely basis by internal control over financial reporting. Also, projections of any evaluation of effectiveness to future periods are subject to the risk that controls may become inadequate because of changes in conditions, or that the degree of complianceIn connection with the policies or procedures may deteriorate. However, these inherent limitations are known featurespreparation of the financial reporting process. Therefore, it is possible to design into the process safeguards to reduce, though not eliminate, the risk.

Under the supervision of and with the participation ofthis Annual Report, our management we conducted an evaluation ofassessed the effectiveness of itsour internal control over financial reporting based onas of December 31, 2021. In making this assessment, it used the criteria in Internal Control—Integrated Framework issuedset forth by the Committee of Sponsoring Organizations of the Treadway Commission (“COSO”)(COSO) in 2013.As a result of the material weaknesses in internal control over financial reporting described below,Internal Control—Integrated Framework (2013 framework). Based on such assessment, our management concluded that, the Company’sas of December 31, 2021, our internal control over financial reporting was not effective as of December 31, 2018 based on those criteria.

A material weakness is a deficiency, or combination of deficiencies, in internal control over financial reporting such that there is a reasonable possibility that a material misstatement of the Company’s annual or interim financial statements will not be prevented or detected on a timely basis. Based upon our management’s evaluation, we


identified the following material weaknesses as of December 31, 2018, in the Company’s internal control over financial reporting:

1.

We determined that we did not maintain adequate controls over the accounting and reporting for certain complex, non-routine transactions affecting the adoption of new accounting standards and equity compensation.

2.

Certain internal controls related to the recording and processing of revenue transactions are not designed or operating at a precise enough level to prevent or detect errors and insufficient documentation exists to support the operating effectiveness of these controls.

Notwithstanding the identified material weaknesses, management believes the consolidated financial statements as included in Part IV of this Annual Report on Form 10-K fairly represent, in all material respects, the Company’s financial condition, results of operations and cash flows as of and for the periods presented in accordance with generally accepted accounting principles in the United States. There were no changes to previously released financial results.

Grant Thornton LLP, an independent registered public accounting firm, has audited the Company’sissued an attestation report on our internal control over financial reporting as of December 31, 2018 as stated in theirreporting. This report is included within Part II, Item 8 of Part II of this Annual Report on Form 10-K under the heading “Report of Independent Registered Public Accounting Firm”.

Remediation Activities in Response to Material Weaknesses

In connection with our material weakness related to controls surrounding accounting and reporting for certain complex, non-routine transactions affecting the adoption of new accounting standards and the equity compensation, our management plans to establish more robust accounting policies and procedures, review the adoption of new or revised accounting positions and financial statement disclosures, and select and engage consultants to assist us in determining positions and evaluating new or revised accounting policies. This material weakness is a continuation of our previously reported material weakness.

We implemented Accounting Standard Codification, 606 Revenue from Contracts with Customers (“ASC 606”) and simultaneously enhanced disclosure controls and procedures and internal control over financial reporting required by Section 404 of the Sarbanes-Oxley Act of 2002 (the “Sarbanes-Oxley Act”), including our control activities related to revenue transactions, on an accelerated basis due to our loss of emerging growth company status on December 31, 2018.  In connection with our material weakness related to controls surrounding the recording and processing of revenue transactions, our management plans to continue to strengthen the design and level of precision of control activities related to revenue transactions, including enhancing our guidelines for how to document reviews of revenue transactions.

These actions are subject to ongoing review by our management, as well as oversight by our Board of Directors. Although we plan to complete these remediation processes as quickly as possible, we cannot, at this time, estimate when such remediation may occur, and our initiatives may not prove successful in remediating these material weaknesses.We cannot assure you that these measures and any further measures that we implement will be sufficient to remediate our existing material weaknesses or to identify or prevent additional material weaknesses.

Firm.”

Changes in Internal Control over Financial Reporting

Effective January 1, 2018, we adopted ASC 606, pursuant to which we updated our existing accounting policies, systems, internal controls and processes.

Except for

There were no changes in the adoption of ASC 606 and the remediation efforts described above, there was no change in ourCompany’s internal control over financial reporting identifiedas defined in connection with the evaluation required byExchange Act Rule 13a-15(d) and 15d-15(d) of the Exchange Act that occurred during the period covered by this reportquarter ended December 31, 2021 that has materially affected, or isare reasonably likely to materially affect, our internal control over financial reporting.


Item 9B. Other Information
None.
Item 9C. Disclosure Regarding Foreign Jurisdictions that Prevent Inspections
Not applicable.
87

Table of Contents

None


PART III

Item 10. Directors, Executive Officers and Corporate Governance

The information called for by this item will be included in our definitive proxy statement with respect to our 20192022 Annual Meeting of Stockholders to be filed with the SEC and is incorporated herein by reference.

Item 11. Executive Compensation

The information called for by this item will be included in our definitive proxy statement with respect to our 20192022 Annual Meeting of Stockholders to be filed with the SEC and is incorporated herein by reference.

Item 12. Security Ownership of Certain Beneficial Owners and Management and Related Stockholder Matters

The information called for by this item will be included in our definitive proxy statement with respect to our 20192022 Annual Meeting of Stockholders to be filed with the SEC and is incorporated herein by reference.

Item 13. Certain Relationships and Related Transactions, and Director Independence

The information called for by this item will be included in our definitive proxy statement with respect to our 20192022 Annual Meeting of Stockholders to be filed with the SEC and is incorporated herein by reference.

Item 14. Principal AccountingAccountant Fees and Services

The information called for by this item will be included in our definitive proxy statement with respect to our 20192022 Annual Meeting of Stockholders to be filed with the SEC and is incorporated herein by reference.


88


Table of Contents
PART IV

Item 15. Exhibits and Financial Statement Schedules.

Schedules

(a) The following documents are filed as part of this Annual Report on Form 10‑K:

Report:

1. Financial Statements

Report of Grant Thornton, Independent Registered Public Accounting Firm

72

Consolidated Balance Sheets as of December 31, 2018 and 2017

75

Consolidated Statements of Operations for the years ended December 31, 2018, 2017 and 2016

76

Consolidated Statements of Redeemable Convertible Preferred Stock and Stockholders’ Equity (Deficit) for the years ended December 31, 2018, 2017 and 2016

77

Consolidated Statements of Cash Flows for the years ended December 31, December 31, 2018, 2017 and 2016

78

Notes to Consolidated Financial Statements

79

Our consolidated financial statements are listed in the “Index to Consolidated Financial Statements” under Part II, Item 8 of this Annual Report.

2. Financial Statement Schedules

All schedules have been omitted as they arethe required information is either included in the consolidated financial statements or notes thereto, or not required, or not applicable or the required information is included in the Consolidated Financial Statements or notes thereto.

applicable.

3. See Item 15(b)

(b) Exhibits:


Exhibit Index

Exhibit

Number

Description

Exhibit
Number

Description

     3.1

2.1***
2.2***
3.1

3.2

4.1

4.2

     4.3*

4.3

10.1

Office Lease, dated July 3, 2012, by and between New TPG-Four Points, L.P. and SailPoint Technologies, Inc.0.125% Convertible Senior Notes due 2024 (incorporated by reference to Exhibit 10.214.1 to the Company’s Registration StatementCurrent Report on Form S-1 (File No. 333-221036)8-K, filed with the Securities and Exchange CommissionSEC on October 20, 2017)September 25, 2019).

10.2

4.4

10.3

10.1

10.4

Lease, dated October 2, 2017, by and between BDN Four Points Land LP and SailPoint Technologies, Inc. (incorporated by reference to Exhibit 10.24 to the Company’s Registration Statement on Form S-1 (File No. 333-221036), filed with the Securities and Exchange CommissionSEC on October 20, 2017).

  10.5+

10.2+

  10.6+

10.3+

  10.7+

10.4+


89

Exhibit

Number

Description

Exhibit
Number

Description

   10.8+*

10.5+

  10.9+

10.6+

  10.10+

10.7+

  10.11+*

10.8+

10.12+

10.9+

10.13+10.10+

10.14+

10.11+

   10.15+*

Offer Letter, dated July 2, 2015, by and between SailPoint Technologies, Inc. and Juliette Rizkallah.

10.16+*

Offer Letter, dated November 19, 2018, by and between SailPoint Technologies, Inc. and Andrew Kahl.

 10.17+

Form of Amended and Restated Restricted Stock Agreement by and among SailPoint Technologies Holdings, Inc. and [Purchaser](incorporated (incorporated by reference to Exhibit 10.19 to the Company’s Annual Report on Form 10-K for the year ended December 31, 2017 (File No. 001-38297)).

  10.18+

10.12+

  10.19+

10.13+

  10.20+

SailPoint Technologies Holdings, Inc. Amended and Restated 2015 Stock Option and Grant Plan (incorporated by reference to Exhibit 10.19 to Amendment No. 2 to the Company’s Registration Statement on Form S-1 (File No. 333-221036), filed with the Securities and Exchange Commission SEC on November 6, 2017).


Exhibit

Number

Description

  10.21+

10.14+

  10.22+

10.15+

  10.23+

10.16+

  10.24+

10.17+

  10.25+

10.18+

  10.26+

Form of Restricted Stock Agreement under the SailPoint Technologies Holdings, Inc. 2015 Stock Option and Grant Plan (Time-Based Vesting) (incorporated by reference to Exhibit 10.29 to Amendment No. 2 to the Company’s Registration Statement on Form S-1, (File No. 333-221036), filed with the Securities and Exchange CommissionSEC on November 6, 2017).

  10.27+

10.19+

90

Exhibit
Number

Description

  10.28+

10.20+

  10.29+*

10.21+

  10.30+*

10.22+

  10.31+

10.23+

  10.32+

10.24+


Exhibit

Number

Description

  10.33+

Form of Director Purchase Agreement (incorporated by reference to Exhibit 10.34 to Amendment No. 2 to the Company’s Registration Statement on Form S-1 (File No. 333-221036), filed with the Securities and Exchange Commission on November 6, 2017).

  10.34+

Form of Notice of Grant of Restricted Stock Units (Non-Employee Directors) under the SailPoint Technologies Holdings, Inc. 2017 Long Term Incentive Plan (incorporated by reference to Exhibit 10.35 to Amendment No. 2 to the Company’s Registration Statement on Form S-1, (File No. 333-221036), filed with the Securities and Exchange CommissionSEC on November 6, 2017).

  10.35+

10.25+

  10.36+

10.26+*

  10.37+10.27+*

10.38

10.28

21.1*

10.29

10.30
10.31+
10.32+
10.33+
10.34+*
10.35+*
10.36+*

91

Exhibit
Number
Description
21.1*

23.1*

31.1*

31.2*

32.1**

32.2**

101.INS*

Inline XBRL Instance Document – the instance document does not appear in the Interactive Data File because its XBRL tags are embedded within the Inline XBRL document.

101.SCH*

Inline XBRL Taxonomy Extension Schema Document.

101.CAL*

Inline XBRL Taxonomy Extension Calculation Linkbase Document.

101.DEF*

Inline XBRL Taxonomy Extension Definition Linkbase Document.

101.LAB*

Inline XBRL Taxonomy Extension Label Linkbase Document.

101.PRE*

Inline XBRL Taxonomy Extension Presentation Linkbase Document.

104Cover Page Interactive Data File (embedded within the Inline XBRL document)

*

*    Filed herewith.

**

**    Furnished herewith (such certification shall not be deemed “filed” for purposes of Section 18 of the Securities Exchange Act, of 1934, as amended, except to the extent that the Company specifically incorporates it by reference).

+

Management contract or compensatory plan or arrangement.

***    Certain schedules and exhibits have been omitted in accordance with Item 601(a)(5) of Regulation S-K. A copy of any omitted schedule and/or exhibit will be furnished to the SEC on request.

+    Management contract or compensatory plan or arrangement.

Item 16. Form 10-K Summary
None.
92

Table of Contents

None.


SIGNATURES

SIGNATURES

Pursuant to the requirements of Section 13 or 15(d) of the Securities Exchange Act of 1934, as amended, the registrant has duly caused this report to be signed on its behalf by the undersigned, thereunto duly authorized.

authorized.

SailPoint Technologies Holdings, Inc.,

Date: March 18, 2019

February 28, 2022

By:

By:

/s/ Mark McClain

Mark McClain

Mark McClain


Chief Executive Officer and Director

Date: March 18, 2019

February 28, 2022

By:

By:

/s/ Cam McMartin

Cam McMartin

Cam McMartin


Interim
Chief Financial Officer and Director

Pursuant to the requirements of the Securities Exchange Act of 1934, as amended, this report has been signed below by the following persons on behalf of the registrant in the capacities and on the dates indicated.

Name

Title

Date

Name

Title

Date

/s/ Mark McClain

Chief Executive Officer and Director

March 18, 2019

Mark McClain


(Principal Executive Officer)

February 28, 2022

Mark McClain

/s/ Cam McMartin

Interim Chief Financial Officer

March 18, 2019

Cam McMartin

and Director
(Principal Financial Officer)

/s/ Thomas Beck

Vice President, Finance

March 18, 2019

Thomas Beck

(Officer and Principal Accounting Officer)

February 28, 2022

Cam McMartin

/s/ William Gregory BockDirectorFebruary 28, 2022
William Gregory Bock

Director

March 18, 2019

William Gregory Bock

/s/ Ronald J. Green

Director

February 28, 2022

Ronald J. Green

/s/ Heidi MelinDirectorFebruary 28, 2022
Heidi Melin

Director

March 18, 2019

Heidi Melin

/s/ Tracey E. Newell

Director

February 28, 2022

Tracey E. Newell

/s/ James Michael PflagingDirectorFebruary 28, 2022
James Michael Pflaging

Director

March 18, 2019

James Michael Pflaging

/s/ Sudhakar Ramakrishna

Director

February 28, 2022

Sudhakar Ramakrishna

/s/ Michael J. Sullivan

Director

March 18, 2019

February 28, 2022

Michael J. Sullivan

/s/ Kenneth J. Virnig, II

Director

March 18, 2019

Kenneth J. Virnig, II

131

93