UNITED STATES
SECURITIES AND EXCHANGE COMMISSION
Washington, D.C. 20549
FORM 10-K
(Mark One)  
þ ANNUAL REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934
  For the fiscal year ended April 30, 20152016
OR
¨ TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934
  For the transition period from             to             
Commission file number 1-60891-06089
H&R Block, Inc.
(Exact name of registrant as specified in its charter)
MISSOURI 44-0607856
(State or other jurisdiction of (I.R.S. Employer
incorporation or organization) Identification No.)
One H&R Block Way, Kansas City, Missouri 64105
(Address of principal executive offices, including zip code)
(816) 854-3000
(Registrant's telephone number, including area code)
Securities registered pursuant to Section 12(b) of the Act:
Title of each class Name of each exchange on which registered
Common Stock, without par value New York Stock Exchange
Securities registered pursuant to Section 12(g) of the Act:
Common Stock, without par value
(Title of Class)
Indicate by check mark whether the registrant is a well-known seasoned issuer as defined in Rule 405 of the Securities Act. Yes þ No ¨
Indicate by check mark if the registrant is not required to file reports pursuant to Section 13 or 15(d) of the Act. Yes ¨ No  þ
Indicate by check mark whether the registrant (1) has filed all reports required to be filed by Section 13 or 15(d) of the Securities Exchange Act of 1934 during the preceding 12 months (or for such shorter period that the registrant was required to file such reports), and (2) has been subject to such filing requirements for the past 90 days. Yes þ No ¨
Indicate by check mark if disclosure of delinquent filers pursuant to Item 405 of Regulation S-K is not contained herein, and will not be contained, to the best of registrant's knowledge, in definitive proxy or information statements incorporated by reference in Part III of this Form 10-K or any amendment to this Form 10-K. ¨
Indicate by check mark whether the registrant has submitted electronically and posted on its corporate Web site, if any, every Interactive Data File required to be submitted and posted pursuant to Rule 405 of Regulation S-T (§232.405 of this chapter) during the preceding 12 months (or for such shorter period that the registrant was required to submit and post such files). Yes þ No¨
Indicate by check mark if disclosure of delinquent filers pursuant to Item 405 of Regulation S-K is not contained herein, and will not be contained, to the best of registrant's knowledge, in definitive proxy or information statements incorporated by reference in Part III of this Form 10-K or any amendment to this Form 10-K. ¨
Indicate by check mark whether the registrant is a large accelerated filer, an accelerated filer, a non-accelerated filer or a smaller reporting company. See definitions of "large accelerated filer," "accelerated filer" and "smaller reporting company" in Rule 12b-2 of the Exchange Act.
Large accelerated filer þ            Accelerated filer ¨            Non-accelerated filer ¨            Smaller reporting company ¨
(Do not check if a smaller reporting company)
Indicate by check mark whether the registrant is a shell company (as defined in Rule 12b-2 of the Exchange Act). Yes ¨ No  þ
The aggregate market value of the registrant's Common Stock (all voting stock) held by non-affiliates of the registrant, computed by reference to the price at which the stock was sold on October 31, 2014,2015, was $8,829,034,967.$8,763,578,047.
Number of shares of the registrant's Common Stock, without par value, outstanding on May 31, 20152016: 275,286,996.220,517,257.
Documents incorporated by reference
The definitive proxy statement for the registrant's Annual Meeting of Shareholders, to be held September 10, 2015,8, 2016, is incorporated by reference in Parts II andPart III to the extent described therein.
 



 
20152016 FORM 10-K AND ANNUAL REPORT
TABLE OF CONTENTS

 
 INTRODUCTION AND FORWARD-LOOKING STATEMENTS
   
  
ITEM 1.BUSINESS
ITEM 1A.RISK FACTORS
ITEM 1B.UNRESOLVED STAFF COMMENTS
ITEM 2.PROPERTIES
ITEM 3.LEGAL PROCEEDINGS
ITEM 4.MINE SAFETY DISCLOSURES
   
  
ITEM 5.MARKET FOR REGISTRANT'S COMMON EQUITY, RELATED STOCKHOLDER MATTERS AND ISSUER PURCHASES OF EQUITY SECURITIES
ITEM 6.SELECTED FINANCIAL DATA
ITEM 7.MANAGEMENT'S DISCUSSION AND ANALYSIS OF FINANCIAL CONDITION AND RESULTS OF OPERATIONS
ITEM 7A.QUANTITATIVE AND QUALITATIVE DISCLOSURES ABOUT MARKET RISK
ITEM 8.FINANCIAL STATEMENTS AND SUPPLEMENTARY DATA
ITEM 9.CHANGES IN AND DISAGREEMENTS WITH ACCOUNTANTS ON ACCOUNTING AND FINANCIAL DISCLOSURE
ITEM 9A.CONTROLS AND PROCEDURES
ITEM 9B.OTHER INFORMATION
   
  
ITEM 10.DIRECTORS, EXECUTIVE OFFICERS AND CORPORATE GOVERNANCE
ITEM 11.EXECUTIVE COMPENSATION
ITEM 12.SECURITY OWNERSHIP OF CERTAIN BENEFICIAL OWNERS AND MANAGEMENT AND RELATED STOCKHOLDER MATTERS
ITEM 13.CERTAIN RELATIONSHIPS AND RELATED TRANSACTIONS, AND DIRECTOR INDEPENDENCE
ITEM 14.PRINCIPAL ACCOUNTANT FEES AND SERVICES
   
  
ITEM 15.EXHIBITS AND FINANCIAL STATEMENT SCHEDULES
 SIGNATURES
 EXHIBIT INDEX
 



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INTRODUCTION
"H&R Block," "the Company," "we," "our" and "us" are used interchangeably to refer to H&R Block, Inc. or to H&R Block, Inc. and its subsidiaries, as appropriate to the context.
Specified portions of our proxy statement are "incorporated by reference" in response to certain items. Our proxy statement will be made available to shareholders in July 20152016, and will also be available on our website at www.hrblock.com.
FORWARD-LOOKING STATEMENTS
This report and other documents filed with the Securities and Exchange Commission (SEC) may contain forward-looking statements. In addition, our senior management may make forward-looking statements orally to analysts, investors, the media and others. Forward-looking statements can be identified by the fact that they do not relate strictly to historical or current facts. They often include words or variation of words such as "expects," "anticipates," "intends," "plans," "believes," "seeks," "estimates," "projects," "forecasts," "targets," "would," "will," "should," "could," "may" or other similar expressions. Forward-looking statements provide management's current expectations or predictions of future conditions, events or results. All statements that address operating performance, events or developments that we expect or anticipate will occur in the future are forward-looking statements. They may include estimates of revenues, income, earnings per share, capital expenditures, dividends, stock repurchase, liquidity, capital structure or other financial items, descriptions of management's plans or objectives for future operations, services or products, or descriptions of assumptions underlying any of the above. All forward-looking statements speak only as of the date they are made and reflect the Company's good faith beliefs, assumptions and expectations, but they are not guarantees of future performance or events. Furthermore, the Company disclaims any obligation to publicly update or revise any forward-looking statement to reflect changes in underlying assumptions, factors, or expectations, new information, data or methods, future events or other changes, except as required by law.
By their nature, forward-looking statements are subject to risks and uncertainties that could cause actual results to differ materially from those suggested by the forward-looking statements. Factors that might cause such differences include, but are not limited to, a variety of economic, competitive, operational and regulatory factors, many of which are beyond the Company's control. Investors should understand that it is not possible to predict or identify all such factors and, consequently, should not consider any such list to be a complete set of all potential risks or uncertainties.
Details about risks, uncertainties and assumptions that could affect various aspects of our business are included throughout this Form 10-K. Investors should carefully consider all of these risks, and should pay particular attention to Item 1A, "Risk Factors," and Item 7 under "Critical Accounting Policies" of this Form 10-K.
PART I
ITEM 1. BUSINESS
GENERAL DEVELOPMENT OF BUSINESS
H&R Block, Inc. was organized as a corporation in 1955 under the laws of the State of Missouri and has subsidiaries that provide tax preparation banking and other services. A complete list of our subsidiaries as of April 30, 2016 can be found in Exhibit 21.
Our Tax Services segment providesWe provide assisted income tax return preparation, digital do-it-yourself (DIY) tax solutions and other services and products related to income tax return preparation to the general public primarily in the United States (U.S.), Canada, Australia, and its territories, Canada and Australia. This segment also offers retail banking services in the U.S. throughtheir respective territories.
RECENT DEVELOPMENTS
Divestiture of H&R Block Bank. In April 2014, our subsidiaries, H&R Block Bank (HRB Bank), a federal savings bank.
RECENT DEVELOPMENTS – In April 2014, our subsidiaries, HRB Bank and Block Financial LLC (Block Financial), the sole shareholder of HRB Bank, (Block Financial), entered into a definitive Purchase and Assumption Agreement (P&A Agreement) with BofI Federal Bank, a federal savings bank (BofI). The P&A Agreement is subject, pursuant to various closing conditions, including the receipt of certain required approvals, entry into certain additional agreements, and the fulfillment of various other customary conditions. If the closing conditions (including regulatory approvals) are satisfied, we will complete a transaction in which we willagreed to sell certain assets and assign certain liabilities, including all of HRB Bank'sthe deposit liabilities of HRB Bank, to BofI (P(referred to herein as the P&A Transaction). As previously disclosed, the parties toOn August 4, 2015, HRB Bank, Block Financial and BofI received regulatory approvals for the P&A AgreementTransaction. On August 5, 2015, HRB Bank, Block Financial and BofI entered into an Amended and Restated Purchase and Assumption Agreement. On August 31, 2015, we completed the P&A Transaction and made a Letter Agreement, effective October 23, 2014 (October Letter Agreement),net cash payment to BofI of $419 million, which among other things, extended the date after whichwas

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any party is permitted to terminate the P&A Agreement from October 31, 2014 to May 31, 2015. The October Letter Agreement was filed as an exhibit to our Current Report on Form 8-K on October 23, 2014. The partiesapproximately equal to the P&A Agreement entered into another Letter Agreement, effective February 12, 2015 (February Letter Agreement), which, among other things, extendedcarrying value of the date after which any party is permitted to terminateliabilities (including all deposit liabilities) assumed by BofI. In connection with the P&A Agreement from May 31, 2015 to July 31, 2015 and setclosing, we liquidated the date of closing as June 30, 2015, unless otherwise agreedavailable-for-sale (AFS) securities previously held by the parties. The February Letter Agreement was filed as an exhibit to our Current Report on Form 8-K on February 13, 2015.HRB Bank.
Due to the lack of regulatory approval, we continued to offer financial services products to our clients through HRB Bank during the 2015 tax season.
UponIn connection with the closing of the P&A Transaction we will make a cash payment to BofI forand certain of our affiliated entities entered into the difference inProgram Management Agreement, dated August 31, 2015 (PMA), the carrying value of assets soldEmerald Advance Receivables Participation Agreement (RPA), and the carrying value of liabilities (including deposit liabilities) transferred.Guaranty Agreement, dated August 31, 2015 (Guaranty Agreement). The amount ofPMA, RPA and Guaranty Agreement set forth the cash payment made at closing will primarily be equal to the carrying value of the liabilities to be transferred since the carrying value of the assets to be transferred is immaterial. Pursuant to the February Letter Agreement, the parties have set the date of closing as June 30, 2015, unless otherwise agreed by the parties. As of the date of this filing, the parties have not received formal regulatory approval and, as a result, the parties do not expect to close the P&A Transaction on the previously contemplated June 30, 2015 date. Due to the seasonality of our business, the timing of any closing of the P&A Transaction will impact the amount of deposit liabilities transferred.
In connection with the additional agreements expected to be entered into upon the closing of the P&A Transaction,terms under which BofI will offeroffers H&R Block-branded financial products distributed by the Companyand services that we distribute to the Company'sour clients. An operating subsidiaryUnder these agreements, one of the Company will provideour affiliated entities also provides certain marketing, servicing and operational support to BofI with respect tofor such financial products.products and services, the performance of which is guaranteed by the Company.
A more detailed description of the terms of the PMA, RPA and Guaranty Agreement is set forth under Item 1.01 of the Company's Current Report on Form 8-K filed with the SEC on April 10, 2014 (as supplemented by the description of the revised terms of the PMA set forth under Item 1.01 of the Company’s Current Report on Form 8-K filed with the SEC on August 5, 2015). The foregoing descriptions of the PMA, RPA and Guaranty Agreement (including the description incorporated herein by reference) do not purport to be complete and are subject to, and qualified in their entirety by, reference to the PMA, RPA and Guaranty Agreement, which were attached as Exhibits 10.1, 10.2 and 10.3, respectively, to the Company's Current Report on Form 8-K filed with the SEC on September 1, 2015, each of which is incorporated herein by reference.
Upon closing of the P&A Transaction, is part of a three-step transaction pursuant to which the Company plans to divest HRB Bank (Divestiture Transaction), including: (1) the conversion of HRB Bank from a federal savings bank to a national bank; (2) the sale of certain HRB Bank assets to and assignment of certain liabilities (including all deposit liabilities) to BofI in the P&A Transaction; and (3) the merger of HRB Bankmerged with and into its parent company, Block Financial.Financial, surrendered its bank charter and ceased to exist as a bank. As a result, as of August 31, 2015, neither we nor any of our subsidiaries is subject to minimum regulatory capital requirements or to regulation as a bank by the Office of the Comptroller of the Currency (OCC).
In addition, H&R Block, Inc., H&R Block Group, Inc. and Block Financial (our(collectively, our Holding Companies) arewere savings and loan holding companies (SLHCs) because they controlcontrolled HRB Bank. By consummatingAs a result of the DivestitureP&A Transaction and related actions, our Holding Companies will ceasehave ceased to be SLHCs and willhave deregistered as SLHCs under Section 10(b) of the Home Owner's Loan Act. As of August 31, 2015, our Holding Companies are no longer be subject to regulation by the Board of Governors of the Federal Reserve System (Federal Reserve) as SLHCs or to the regulatory capital requirements applicable to SLHCs.SLHCs or to regulation by the Federal Reserve.
The obligationsCapital Structure. On September 1, 2015, we announced our intent to establish a new capital structure, which included a new $3.5 billion share repurchase program approved by our Board of Directors, a new committed line of credit, and the issuance of incremental public debt. In September and October, 2015, we (i) as a part of the partiesannounced share repurchase program, completed our “modified Dutch auction” tender offer and purchased $1.5 billion of our common stock at a price of $37.00 per share; (ii) terminated our previous committed line of credit agreement and entered into a new five-year, $2.0 billion Credit and Guarantee Agreement; and (iii) issued $650.0 million of 4.125% Senior Notes due October 1, 2020, and $350.0 million of 5.250% Senior Notes due October 1, 2025. Proceeds of the 2020 Senior Notes and the 2025 Senior Notes and cash on hand were used to complete the P&A Transaction are subjectrepurchase shares, all as discussed below and in Item 8, note 8 and note 10 to the fulfillment of numerous conditions, including regulatory approval. We cannot be certain when or if the conditions to and other components of the P&A Transaction will be satisfied, or whether the P&A Transaction will be completed. In addition, there may be changes to the terms and conditions of the P&A Agreement and other contemplated agreements prior to any closing.consolidated financial statements.
FINANCIAL INFORMATION ABOUT INDUSTRY SEGMENTS
We operate as a single segment that includes all of our continuing operations, which are designed to enable clients to obtain tax preparation services seamlessly in our offices or through our DIY tax solutions. See discussion below and in Item 8, note 2017 to the consolidated financial statements.
DESCRIPTION OF BUSINESS
TAX SERVICES
GENERAL – We provide assisted and DIY tax return preparation -through multiple channels (including in-person, online desktop software and mobile applications, -and desktop software) and related services and products to the general public primarily in the U.S., Canada, Australia, and its territories, Canada, and Australia.their respective territories. Major revenue sources include fees earned for tax preparation and related services performed at company-owned retail tax offices, royalties from franchisees, sales of desktop tax preparation software, fees for online tax preparation services and fees from complementary services. HRB Bank also offers retail banking services primarily in support of the U.S.and products. By offering professional assisted and DIY tax business.
The Affordable Care Act (ACA) requires nearly everyonesolutions through multiple channels, we seek to serve our clients in the U.S.manner they choose to have health insurance or face potential tax penalties. Our tax professionals discuss with clients the exemptions and penalties to help them understand how their taxes may be impacted, see if they qualify for additional credits and complete the additional forms required.served.
Tax Returns Prepared. During fiscal year 2015, 24.22016, 23.2 million tax returns were prepared by and through H&R Block worldwide, essentially flat compared to 2014, and downa decline of 4.1% from 24.924.2 million tax returns in 2013. The decline in returnseach of our fiscal years 2015 and 2014. In the U.S., 19.7

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between fiscal year 2013 and 2014 is primarily due to discontinuation of our free Federal 1040EZ promotion in virtually all markets. In the U.S., 20.6 million tax returns were prepared by and through H&R Block during fiscal year 2015,2016, compared to 20.6 million in 2015 and 20.8 million in 2014 and 21.6 million in 2013.2014. Our U.S. tax returns prepared during the 20152016 tax season, including those prepared by our franchisees and those prepared and filed at no charge,through our DIY solutions, constituted approximately 15%14% of an Internal Revenue Service (IRS) estimate of total individual income tax returns filed during the 20152016 tax season.season, compared to approximately 15% in fiscal year 2015. See Item 7, under "Tax Services,"Results of Operations," for further discussion of changes in the number of tax returns prepared.
ASSISTED – Assisted income tax return preparation and related services are provided by tax professionals via a system of retail offices operated directly by us or our franchisees.
Offices. During the 20152016 tax season, we, together with our franchisees, operated in 10,28610,213 offices across the U.S. at the peak of the tax season, compared to 10,37810,286 in the prior year. A summary of our company-owned and franchise offices is included in Item 7, under "Tax Services – Operating"Operating Statistics." Additional year-round tax support, planning, and business accounting and advisory services are offered to clients in Block Advisors offices beginning in fiscal year 2016.
Franchises. We offer franchises as a way to expand our presence in certain markets.geographic areas. Our franchise arrangements provide us with certain rights designed to protect our brand. Most of our franchisees receive, among other things, the right to use our trademark and software, access to product offerings and expertise, signs, specialized forms, advertising and initial and ongoing training and advisory services. Our franchisees pay us approximately 30% of gross tax return preparation and related service revenues as a franchise royalty in the U.S. Our franchise arrangements typically include a ten yearten-year term and do not provide for automatic renewal.
From time to time, we have sold certain company-owned offices to existing franchisees or have acquired the assets of existing franchisees and other tax return preparation businesses, and may continue to do so if future conditions warrant and satisfactory terms can be negotiated.
DO-IT-YOURSELF – In addition to our retail offices, we offer a number of DIY tax preparation alternatives. By offering professional assisted and DIY tax preparation options through multiple channels, we seek to serve our clients in the manner they choose to be served.solutions.
Online Tax Services. We develop and market DIY online income tax preparation software. We offer a comprehensive range of online tax services, from tax advice to complete professional and DIY tax returnincluding preparation and electronic filing, through our website at www.hrblock.com. Services available at this website allow clients to prepare theirof federal and state income tax returns, using our onlinereview of tax program,returns by a tax professional, access to tax tips, advice and tax-related news, and use of calculators for tax planning. planning, error checking and electronic filing. Our online software may be accessed through our website at www.hrblock.com.
We are a member of Free File, Inc., also referred to as the Free File Alliance (FFA). This alliance was created by the tax return preparation industry and the IRS, and allows qualified filers with an adjusted gross income of $60,000$62,000 or less to prepare and file their federal return online at no charge. We believe this program provides a valuable public service and increases our visibility with new clients.
We develop and offer applications for mobile devices which provide tax return preparation and related services and products to clients, while also providing an opportunity to offer our stateincluding online tax preparation and tools that complement our other tax preparation services to these clients.and products.
Desktop Software. We develop and market DIY desktop income tax preparation software. Our desktop software offers a simple, step-by-step tax preparation interview, data imports from money management software, calculations, completion of the appropriate tax forms, error checking and electronic filing. Our desktop software may be purchased online, through third-party retail stores or via direct mail.
Mobile Applications. We develop and offer applications for mobile devices which provide tax and related services to clients, including online tax preparation and tools that complement our other tax preparation services and products.
OTHER OFFERINGS – In addition to our tax services and products, we also offer clients a number of additional services, including refund transfers that include a fee deduction feature (RTs), H&R Block Emerald Advance® lines of credit (EAs), H&R Block Emerald Prepaid MasterCard®, our Peace of Mind® Extended Service Plan (POM), Tax Identity Shield®SM (TIS), and, for our Canadian clients, a refund discount (Cash Back®) program. RTs, EAs and the H&R Block Emerald Prepaid MasterCard® are offered through our relationship with BofI.
Refund Transfers. RTs formerly known as refund anticipation checks (RACs), allowenable clients to receive their tax refunds by their chosen method of disbursement and include a feature allowingenabling clients to deduct tax preparation and service fees from their tax refunds. Clients may choose to receive their RT proceeds by direct deposit to a deposit account, by deposita load to their H&R Block Emerald Prepaid MasterCard® or by receiving a check. RTs are available to U.S. clients and are frequently obtained by those who (1) do not have bank accounts into which the IRS can direct deposit their refunds; (2) like the convenience and benefits of a temporary account for receipt of their refund; or (3) prefer to have their tax preparation fees paid directly out of their refunds. In fiscal year 2015, we also began offering a similar program to our Canadian clients, under our Pay With RefundTM program.

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their refunds. Following the divestiture of HRB Bank, we facilitate RTs offered by BofI. We offer a similar program to our Canadian clients, referred to as Pay With RefundTM.
H&R Block Emerald Advance® Lines of Credit. EAs are unsecured lines of credit offered to clients in our offices, typically from late November through mid-January, currently in an amount not to exceed $1,000. If the borrower meets certain criteria as agreed in the loan terms, the line of credit can be utilized year-round. Borrowers have the option to pay down balances on EAs with their tax refunds. Following the divestiture of HRB Bank, these lines of credit are now offered by BofI, and we subsequently purchase a participation interest in the outstanding balances.
H&R Block Emerald Prepaid Mastercard®. The H&R Block Emerald Prepaid MasterCard® allowsenables clients to receive their tax refunds from the IRS directly on a prepaid debit card, or to direct RT proceeds to the card. The card can be used for everyday purchases, bill payments and ATM withdrawals anywhere MasterCard® is accepted. Additional funds can be added to the card year-round through direct deposit or at participating retail locations. Following the divestiture of HRB Bank, we distribute the H&R Block Emerald Prepaid MasterCard® offered by BofI.
Peace of Mind® Extended Service Plan. In addition to our standard guarantee, we offer POM to U.S. clients, whereby we (1) represent our clients if they are audited by the IRS, and (2) assume the cost, subject to certain limits, of additional taxes owed by a client resulting from errors attributable to H&R Block. The additional taxes paid under POM have a cumulative limit of $5,500$6,000 with respect to the federal, state and local tax returns we prepared for applicable clients during the taxable year protected by POM.
Tax Identity ShieldSMShield®. This service program offers clients assistance obtaining anadditional IRS Identity Protection PIN,identity protection, when eligible, to better protect against unauthorized third parties filing a fraudulent tax return with their information. TIS also includes a pre-tax season identity theft risk assessment, and alert, notification if their information is detected on a tax return filed through H&R Block and access to services to help restore their tax identity if necessary.
Cash Back® Refund Discount Program. During the tax season, our Canadian operations advance refunds due to certain clients from the Canada Revenue Agency (CRA), for a fee. The fee charged for this service is mandated by federal legislation which is administered by the CRA. The client assigns to us the full amount of the tax refund to be issued by the CRA and the refund amount is then sent by the CRA directly to us. The number of returns discounted under the Cash Back® program in fiscal year 2015 was 553 thousand, compared to 583 thousand in 2014 and 620 thousand in 2013.
SEASONALITY OF BUSINESS – Because most of our clients file their tax returns during the period from January through April of each year, substantially alla substantial majority of our revenues from income tax return preparation and related services and products are earned during this period. As a result, we generally operate at a loss through a majority of the fiscal year.
HRB Bank's operating results are subject to seasonal fluctuations primarily related to the offering of the H&R Block Emerald Prepaid MasterCard®,EAs and RTs, and therefore peak in February and taper off through the remainder of the tax season.
COMPETITIVE CONDITIONS – We provide both assisted and DIY tax preparation services and products and face substantial competition in and across each category. There are a substantial number of tax return preparation firms and accounting firms offering tax return preparation services, and we face significant competition from independent tax preparers and certified public accountants. Many tax return preparation firms are involved in providing electronic filing services and RTs or similar services to the public. Commercial taxTax return preparerspreparation firms are highly competitive with regard to price and service, and many firms offer services that may include preparation of tax returns at no charge. Our assisted tax preparation business also faces competition from firms offering DIY tax preparation services and products. In terms of the number of offices and personal tax returns prepared and electronically filed in offices, online and via our desktop software, we are one of the largest single providers of tax return preparation solutions and electronic filing services in the U.S. We also believe we operate the largest tax return preparation businesses in Canada and Australia.
Our DIY tax preparation optionssolutions include various forms of digital electronic assistance, including online and mobile applications and desktop software. Many other companies offer digital and online tax preparation services, including Intuit, Inc., our largest competitor offering such services. Like all tax return preparation services and products, price and marketing competition for digital tax preparation services is intense among value and premium productsproduct offerings and many firms offer digital services and products at no charge. Our DIY tax solutions services and products also compete with in-office tax preparation services. U.S. federal and certain state and foreign taxing authorities also currently offer, or facilitate the offering of, tax return preparation and filing options to taxpayers at no charge.

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HRB Bank provides banking services primarily to our assistedthe number of offices and DIY tax clients and for many of these clients, HRB Bank is their onlyrevenues, we believe we are the largest single provider of banking services. HRB Bank does not seek to compete broadly with regional or national retail banks.tax return preparation solutions and electronic filing services in the U.S., while we believe we are the second largest provider based on the number of tax returns prepared. We also believe we operate the largest tax return preparation businesses in Canada and Australia.
GOVERNMENT REGULATIONTAX PREPARERS – Our tax preparation business is subject to various forms of government regulation, including the following:

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U.S. Federal Tax Preparer Regulations. U.S. federal legislation requires income tax return preparers to, among other things, set forth their signatures and identification numbers, including their Preparer Tax Identification Number (PTIN), on all tax returns prepared by them and retain all tax returns prepared by them for three years. U.S. federal laws also subject income tax return preparers to accuracy-related penalties in connection with the preparation of income tax returns. Preparers may be prohibited from continuing to act as income tax return preparers if they continuously and repeatedly engage in specified misconduct.
The U.S. federal government regulates the electronic filing of income tax returns in part by requiring electronic filers to comply with all publications and notices of the IRS applicable to electronic filing. We are required to provide certain electronic filing information to taxpayers and comply with advertising standards for electronic filers. We are also subject to possible monitoring by the IRS, and if deemed appropriate, the IRS could impose various penalties, including penalties for improper disclosure or use of taxpayer information, other preparer penalties or suspension from the IRS electronic filing program.
Financial Consumer Protection and Privacy Regulations. The Gramm-Leach-Bliley Act and related Consumer Financial Protection Bureau (CFPB) and Federal Trade Commission (FTC) regulations require income tax preparers to (1) adopt and disclose consumer privacy notices, (2) provide consumers a reasonable opportunity to control (via "opt-out") whether their nonpublic personal information is disclosed to unaffiliated third-parties (subject to certain exceptions), and (3) implement reasonable safeguards to protect the security and confidentiality of nonpublic personal information. In addition, the IRS generally prohibits the use or disclosure of taxpayer information by tax return preparers for purposes other than tax return preparation without the prior written consent of the taxpayer. The CFPB may issue regulations that apply to our subsidiaries, or certain of our third party service providers that provide consumer financial services and products. The CFPB may examine, and take enforcement actions against, our subsidiaries or our third party service providers. See Item 1A, "Risk Factors," for further information on the CFPB and its recent actions.
State Regulations. Certain states have privacy laws and regulations similar to the U.S. federal regulations described above. Most states also have data security breach notice laws which may require notice to impacted individuals and others if there is unauthorized access to certain nonpublic personal information. Several states require income tax return preparers to, among other things, register as a return preparer and comply with certain registration requirements such as testing and continuing education requirements. State regulations may also subject income tax return preparers to accuracy-related penalties in connection with the preparation of income tax returns, and may prohibit preparers from continuing to act as income tax return preparers if they continuously engage in specified misconduct. Certain states have regulations and requirements relating to offering income tax courses. These requirements may include licensing, bonding and certain restrictions on advertising.
Franchise Regulations. Many of the income tax return preparation offices operating in the U.S. under the name "H&R Block" are operated by franchisees. Our franchising activities are subject to the rules and regulations of the FTC, potential enforcement by the CFPB, and various state laws regulating the offer and sale of franchises. The FTC and various state laws require us to furnish to prospective franchisees a franchise disclosure document containing certain prescribed information. A number of states in which we are currently franchising regulate the sale of franchises and require registration of the franchise disclosure document with certain state authorities. We are currently operating under exemptions from registration in several of these states based on our net worth and experience. Substantive state laws regulating the franchisor/franchisee relationship presently exist in a large number of states, and bills have been introduced in Congress from time to time that would provide for federal regulation of the franchisor/franchisee relationship in certain respects. The state laws often limit, among other things, the duration and scope of non-competition provisions, the ability of a franchisor to terminate or refuse to renew a franchise and the ability of a franchisor to designate sources of supply. From time to time, we may make appropriate amendments to our franchise disclosure document to comply with our disclosure obligations under U.S. federal and state laws.
REGULATION AND SUPERVISIONBANK AND HOLDING COMPANIES – Our subsidiary, HRB Bank, is a federal savings bank chartered under the Home Owner's Loan Act, as amended (HOLA). Our Holding Companies are SLHCs because they control HRB Bank. The following is a general description of certain U.S. federal banking statutes and regulations that apply to HRB Bank and our Holding Companies.

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The Dodd-Frank Act. The Dodd-Frank Wall Street Reform and Consumer Protection Act (the Dodd-Frank Act) was signed into law on July 21, 2010. This federal statute made extensive changes to the laws regulating federal savings banks, their holding companies and other financial services companies. The Dodd-Frank Act requires various federal agencies to adopt many new rules and regulations. The federal agencies are given significant discretion in drafting the new rules and regulations; consequently, many of the details and much of the impact of the Dodd-Frank Act are still not clear.
The Dodd-Frank Act substantially restructured the regulation of federal savings associations and SLHCs. The Office of Thrift Supervision (OTS), which previously was the primary federal regulator for both HRB Bank and our Holding Companies, was eliminated. On July 21, 2011, the OTS transferred its regulatory authority to the Office of the Comptroller of the Currency (OCC) and the Federal Reserve. On that date, the OCC, the primary federal regulator for national banks, became the primary federal regulator for federal savings banks, including HRB Bank, and the Federal Reserve became the primary federal regulator for all SLHCs and their nonbank subsidiaries, including our Holding Companies and their nonbank subsidiaries.
The Dodd-Frank Act further limited the activities of SLHCs and their nonbank subsidiaries. The OTS had authorized SLHCs and their nonbank subsidiaries to engage in the broadest range of financial activities that could be engaged in by a bank holding company that has elected to be a financial holding company (FHC). Pursuant to the Dodd-Frank Act, the Federal Reserve has issued a regulation that SLHCs, and their nonbank subsidiaries, may only engage in such financial activities if the SLHCs qualify for and elect to become FHCs. Our Holding Companies have not elected to become FHCs and have no plans to do so.
The Dodd-Frank Act also weakened the federal preemption rules that have been applicable for national banks, federal savings banks and their subsidiaries, and gives state attorneys general the ability to enforce consumer protection laws. Prior to the enactment of the Dodd-Frank Act, OTS regulations provided that the HOLA, and the OTS regulations that interpret the HOLA, preempted the entire field of state regulation in the critical areas of lending and deposit-taking, resulting in federal preemption of most state consumer protection laws in those areas. The Dodd-Frank Act, effective July 21, 2011, changed the legal standard for federal savings association preemption of state laws to a "conflict" preemption standard that is the same as the standard for national bank preemption of state laws. The Dodd-Frank Act also eliminated, effective July 21, 2012, federal preemption for subsidiaries and affiliates of national banks and federal savings banks. As a result, state statutes and regulations that were previously not applicable to our nonbank subsidiaries are no longer preempted.
The Dodd-Frank Act also imposes consolidated capital requirements on SLHCs. These requirements may have a significant long term effect on our Holding Companies and, as a result, we are in the process of evaluating alternative means of ceasing to be an SLHC. See additional discussion in Item 1, under "Business," and in Item 8, note 2 to the consolidated financial statements. The Dodd-Frank Act required the Federal Reserve to promulgate minimum capital requirements for SLHCs, including leverage and risk-based capital requirements that are no less stringent than those applicable to banks at the time the Dodd-Frank Act was adopted.
Regulatory Supervision and Enforcement Authority. The OCC has extensive supervision and enforcement authority over all federal savings associations, including HRB Bank, and the Federal Reserve has extensive supervision and enforcement authority over all SLHCs, including our Holding Companies. Enforcement authority includes, among other things, the ability to assess civil money penalties, to issue cease-and-desist and removal orders and to initiate injunctive actions. In general, these enforcement actions may be initiated for violations of laws and regulations and unsafe or unsound practices. Public disclosure of final enforcement actions by the OCC or the Federal Reserve is generally required by law.
Federal Reserve Regulation of SLHCs. Each of our Holding Companies is a SLHC within the meaning of the HOLA. As such, they are registered as unitary SLHCs with the Federal Reserve and are subject to Federal Reserve regulations, examinations, supervision and reporting requirements. In addition, the Federal Reserve has supervisory and enforcement authority over our Holding Companies and their non-bank subsidiaries. Among other things, this authority permits the Federal Reserve to restrict or prohibit activities that are determined to be a serious risk to HRB Bank. Our Holding Companies are expected to be a source of strength to HRB Bank and able to commit capital and liquidity to the bank during times of economic stress.

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Bank Regulatory Capital Requirements. OCC regulations require HRB Bank to maintain specified minimum levels of regulatory capital. To be well capitalized, a federal savings association must have a leverage ratio of at least 5.0%, a Tier 1 risk-based capital ratio of at least 8.0% and a total risk-based capital ratio of at least 10.0%. To be adequately capitalized, a federal savings association must have a leverage ratio of at least 4.0%, a Tier 1 risk-based capital ratio of at least 6.0% and a total risk-based capital ratio of at least 8.0%. As of March 31, 2015, HRB Bank's most recent Call Report, HRB Bank was well-capitalized, with a leverage ratio of 34.7%, a Tier 1 risk-based capital ratio of 234.7%, and a total risk-based capital ratio of 236.0%. See Item 8, note 19 to the consolidated financial statements for discussion of dividends paid by HRB Bank.
In July 2013, the federal banking agencies issued final rules to implement changes that would increase the capital requirements for federal savings banks, including HRB Bank. The OCC has issued final capital regulations and the new capital regulations became effective for HRB Bank on January 1, 2015. See discussion under the heading "Regulatory Capital Requirements" below.
The OCC is authorized to take certain enforcement actions against federal savings banks that fail to meet the minimum ratios for an adequately capitalized institution and to impose other restrictions on federal savings banks that are less than adequately capitalized.
Regulatory Capital Requirements. In July 2013, the federal banking agencies issued final rules to implement changes required by the Dodd-Frank Act and to conform to the Basel III regulatory capital framework (the Basel III Capital Rules). The Basel III Capital Rules implement the Basel Committee's December 2010 framework known as "Basel III" for strengthening international capital standards as well as certain provisions of the Dodd-Frank Act. The Basel III Capital Rules substantially revise the risk-based capital requirements applicable to depository institutions, compared to the current U.S. risk-based capital rules, and for the first time impose capital requirements on SLHCs. Our Holding Companies are SLHCs because they control HRB Bank. The Basel III Capital Rules became effective for our Holding Companies and HRB Bank on January 1, 2015, subject to phase-in periods as discussed below.
The Basel III Capital Rules, among other things, introduced a new capital measure called "Common Equity Tier 1," which will consist of common stock instruments and related surplus (net of treasury stock), retained earnings, and subject to certain adjustments, minority common equity interests in subsidiaries (CET1). When fully phased in on January 1, 2019, the Basel III Capital Rules will require SLHCs to maintain (1) a minimum ratio of CET1 to risk-weighted assets of at least 4.5%, plus a 2.5% "capital conservation buffer" (which is added to the 4.5% CET1 ratio as that buffer is phased in, effectively resulting in a minimum ratio of CET1 to risk-weighted assets of at least 7% upon full implementation), (2) a minimum ratio of Tier 1 capital to risk-weighted assets of at least 6.0%, plus the capital conservation buffer (which is added to the 6.0% Tier 1 capital ratio as that buffer is phased in, effectively resulting in a minimum Tier 1 capital ratio of 8.5% upon full implementation), (3) a minimum ratio of total capital (that is, Tier 1 plus Tier 2) to risk-weighted assets of at least 8.0%, plus the capital conservation buffer (which is added to the 8.0% total capital ratio as that buffer is phased in, effectively resulting in a minimum total capital ratio of 10.5% upon full implementation) and (4) a minimum leverage ratio of 4%, calculated as the ratio of Tier 1 capital to average total consolidated assets.
Under the Basel III Capital Rules, the initial minimum capital ratios that became effective on January 1, 2015 are as follows:
4.5% CET1 to risk-weighted assets
6.0% Tier 1 capital to risk-weighted assets
8.0% Total capital to risk-weighted assets
4.0% leverage ratio
The Basel III Capital Rules provide for a number of deductions from and adjustments to CET1. Deductions from CET1 include, among other items, goodwill and other intangibles and deferred tax assets, all net of associated deferred tax liabilities. Under current capital standards, the effects of accumulated other comprehensive income items included in capital are excluded for the purposes of determining regulatory capital ratios. Under the Basel III Capital Rules, the effects of certain accumulated other comprehensive income items would flow through to regulatory capital; however, certain banking organizations, including our Holding Companies and HRB Bank, may make a one-time permanent election to continue to exclude these items. Implementation of the deductions and other adjustments to CET1 began

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on January 1, 2015 and will be phased-in over a four-year period. The implementation of the capital conservation buffer will begin on January 1, 2016 and will be phased in over a four-year period.
The Basel III Capital Rules prescribe a standardized approach for risk weightings that expand the risk-weighting categories from the current four Basel I-derived categories (0%, 20%, 50% and 100%) to a much larger and more risk-sensitive number of categories, depending on the nature of the assets, generally ranging from 0% for U.S. government and agency securities to 600% for certain equity exposures, and resulting in higher risk weights for a variety of asset categories.
The prompt corrective action rules that apply to HRB Bank were amended effective January 1, 2015 to incorporate a CET1 capital requirement and to raise the capital requirements for certain capital categories. In order to be adequately capitalized for purposes of the prompt corrective action rules, a banking organization is required to have at least an 8.0% Total Risk-Based Capital Ratio, a 6.0% Tier 1 Risk-Based Capital Ratio, a 4.5% Common Equity Tier 1 Risk Based Capital Ratio and a 4.0% Tier 1 Leverage Ratio. To be well capitalized, a banking organization is required to have at least a 10.0% Total Risk-Based Capital Ratio, an 8.0% Tier 1 Risk-Based Capital Ratio, a 6.5% Common Equity Tier 1 Risk Based Capital Ratio and a 5.0% Tier 1 Leverage Ratio. Federal savings associations are required to calculate their prompt corrective action capital ratios in the same manner as national banks. Accordingly, tangible equity ratios are based on average total assets rather than period-end total assets.
As discussed in Item 1, under "Business," by consummating the Divestiture Transaction, our Holding Companies will cease to be SLHCs, in which case we would no longer be subject to regulation by the Federal Reserve as SLHCs.
Limitations on Dividends and Other Capital Distributions. OCC and Federal Reserve regulations impose various restrictions on federal savings banks with respect to their ability to make distributions of capital, which include dividends, stock redemptions or repurchases and other transactions charged to the capital account. Additionally, any distributions of capital or investments by our Holding Companies must be approved by the Federal Reserve.
Under OCC regulations, federal savings banks, such as HRB Bank, may generally make capital distributions during any calendar year equal to net income of the bank for the previous two calendar years, net of prior dividends paid by the bank, and current year-to-date net income. OCC regulations generally require that federal savings banks remain adequately capitalized before and after the proposed distribution. A federal savings bank proposing to make any capital distribution greater than these limits must obtain OCC approval prior to making such distributions. Because of the seasonal nature of our business and wide fluctuations in the level of HRB Bank's assets, our Holding Companies regularly make capital contributions to HRB Bank, and HRB Bank regularly seeks regulatory approval to repay such capital contributions as extraordinary dividends.
Consumer Protection Laws. In connection with its lending activities, HRB Bank is subject to federal laws designed to protect borrowers and promote lending, including the Equal Credit Opportunity Act, the Truth-in-Lending Act, the Home Mortgage Disclosure Act, the Real Estate Settlement Procedures Act, and the Community Reinvestment Act (CR Act). In addition, federal banking regulations limit the ability of banks and other financial institutions to disclose nonpublic personal information to unaffiliated third parties. The CR Act requires the OCC to assess HRB Bank's record in meeting the credit needs of the communities served by HRB Bank, including low and moderate income neighborhoods. Under the CR Act, institutions are assigned a rating of outstanding, satisfactory, needs to improve, or substantial non-compliance. HRB Bank received a "satisfactory" rating in its most recent CR Act evaluation.
Bank Secrecy Act/Anti-Money Laundering Laws. HRB Bank is subject to the Bank Secrecy Act and other anti-money laundering laws and regulations, including the USA PATRIOT Act of 2001. These laws and regulations require HRB Bank to implement policies, procedures, and controls to detect, prevent, and report money laundering and terrorist financing, and to verify the identity of its customers. Violations of these requirements can result in substantial civil and criminal sanctions.
Qualified Thrift Lender Test. As a federal savings bank, HRB Bank is required to meet the Qualified Thrift Lender (QTL) test. This test requires HRB Bank to have at least 65% of its portfolio assets in qualified thrift investments on a monthly average for nine out of every 12 months on a rolling basis. As an alternative, HRB Bank may maintain 60% of its assets in those assets specified in Section 7701(a)(19) of the Internal Revenue Code. Under either test, HRB Bank is required to maintain a significant portion of its assets in residential housing related loans and investments. Any institution that fails to meet the QTL test is immediately subject to certain restrictions on its operations, unless it

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requalifies as a QTL. These restrictions also include limitations on paying dividends. Failure to meet the QTL test is a statutory violation subject to enforcement action. As of April 30, 2015, 2014 and 2013, HRB Bank met the QTL test.
Insurance of Accounts. HRB Bank is subject to certain regulations issued by the Federal Deposit Insurance Corporation (FDIC), which insures the deposits of HRB Bank to the maximum extent permitted by law. This regulation of HRB Bank is intended for the protection of its depositors.
The FDIC insures HRB Bank's deposit accounts. The FDIC assesses deposit insurance premiums on each FDIC-insured institution based on its capital, supervisory ratings, and other factors.
Transactions with Affiliates. Transactions between HRB Bank and its affiliates are required to be on terms at least as favorable to HRB Bank as transactions with non-affiliates, and certain covered transactions are restricted to a percentage of HRB Bank's capital.
Federal Home Loan Bank System. HRB Bank is a member of the Federal Home Loan Bank of Des Moines (FHLB), which serves as a reserve or central bank for its members and makes loans or advances to its members. As of April 30, 2015 and 2014, HRB Bank had no outstanding advances from the FHLB.
Consumer Financial Protection Bureau. The Dodd-Frank Act created the CFPB to administer and, in some cases, enforce U.S. federal consumer protection laws and expanded the role of state regulators with respect to consumer protection laws. The CFPB may issue regulations that apply to HRB Bank, and to our non-bank subsidiaries that provide consumer financial services and products. The CFPB may examine, and take enforcement actions against, our non-bank subsidiaries. See Item 1A for further information on the CFPB.
See Item 7, under "Regulatory Environment," and Item 8, note 19 to the consolidated financial statements for additional discussion of regulatory requirements.
FOREIGN REGULATIONS – We are also subject to a variety of other regulations in various foreign markets, including anti-corruption laws, and regulations concerning privacy, data protection and data retention. Foreign regulations and laws potentially affecting our business are evolving rapidly. We rely on external counsel in the countries in which we do business to advise us regarding compliance with applicable laws and regulations. As our international operations grow, we continue to develop and enhance our internal legal and operational compliance programs that guide our businesses in complying with laws and regulations applicable in the countries in which we do business.

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SERVICE MARKS, TRADEMARKS AND PATENTS
We have made a practice of offering our services and products under service marks and trademarks and of securing registration for many of these marks in the U.S. and other countries where our services and products are marketed. We consider these service marks and trademarks, in the aggregate, to be of material importance to our business, particularly our businesses providing services and products under the "H&R Block" brand. The initial duration of U.S. federal trademark registrations is 10 years. Most U.S. federal registrations can be renewed perpetually at 10-year intervals and remain enforceable so long as the marks continue to be used.
We hold a small but growing patent portfolio that we believe is important to our overall competitive position, although we are not materially dependent on any one patent or particular group of patents in our portfolio at this time.
Our patents have remaining terms generally ranging from one to 20 years.
EMPLOYEES AND EXECUTIVE OFFICERS
We had approximately 2,2002,400 regular full-time employees as of April 30, 2015.2016. Our business is dependent on the availability of a seasonal workforce, including tax professionals, and our ability to hire, train, and supervise these employees. The highest number of persons we employed during the fiscal year ended April 30, 2015,2016, including these seasonal employees, was approximately 98,600.94,800.

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Information about our executive officers is as follows:
Name, age Current position Business experience since May 1, 20102011
William C. Cobb,
age 5859
 President and Chief Executive Officer President and Chief Executive Officer since May 2011; retired from eBay, Inc. in 2008, having worked there from November 2000 to March 2008, where he most recently served as President of eBay Marketplaces North America for four years; before that, he held several senior management positions, including Senior Vice President and General Manager of eBay International and Senior Vice President of Global Marketing.
Gregory J. Macfarlane,Tony G. Bowen,
age 4541
 Chief Financial Officer Chief Financial Officer since June 2012; ExecutiveMay 2016; Vice President, and Chief Financial OfficerU.S. Tax Services Finance from May 2013 through April 2016; Vice President, Digital GM from May 2012 until May 2013; Vice President, Digital CFO from July 2011 until May 2012; Assistant Vice President of Ceridian CorporationCorporate Development from March 2007October 2009 until AugustJuly 2011.
Jeffrey T. Brown,
age 5657
 Chief Accounting and Risk Officer Chief Accounting and Risk Officer since June 2012;2012, retiring effective July 1, 2016; Senior Vice President and Chief Financial Officer from September 2010 until June 2012; Interim Chief Financial Officer from May 2010 to September 2010; Vice President and Corporate Controller from March 2008 until September 2010.
Kathryn M. Collins,
age 52
Senior Vice President and Chief Marketing OfficerSenior Vice President and Chief Marketing Officer since May 2016; Chief Marketing Officer from October 2013 through April 2016; Vice President, Retail Marketing from July 2012 until October 2013; Vice President, Marketing Communications and Brand Management from January 2006 until July 2012. Prior to 2006, Ms. Collins held various positions at Lee Jeans, a division of VF Corporation.
Thomas A. Gerke,
age 5960
 General Counsel and Chief LegalAdministrative Officer General Counsel and Chief Administrative Officer since May 2016; Chief Legal Officer (formerly titled Senior Vice President and General Counsel) sincefrom January 2012;2012 through April 2016; Executive Vice President, General Counsel and Secretary of YRC Worldwide from January 2011 until April 2011; Executive Vice Chairman, Century Link, Inc. from July 2009 until December 2010.
Delos L. ("Kip") Knight, III,
age 58
President, U.S. Retail OperationsPresident, U.S. Retail Operations since October 2013; President, International and U.S. Franchise Operations from April 2012 until October 2013; President of KnightVision Marketing from August 2008 until April 2012. Prior to 2008, Mr. Knight held various positions at eBay, Yum! Restaurants International, PepsiCo and Procter & Gamble.
Jason L. Houseworth,
age 4041
 President, U.S. Tax Product Strategy and DevelopmentChief Innovation Officer Chief Innovation Officer (formerly titled Senior Vice President, Business Innovations) since May 2016; President, U.S. Tax Product Strategy and Development sincefrom April 2015;2015 through May 2016; President, Global Digital and Product Management from May 2013 until April 2015; President, U.S. Tax Services from May 2012 until May 2013; Senior Vice President, Digital Tax Solutions from February 2011 until May 2012; Vice President, Technology from July 2008 until February 2011.
Gregory J. Macfarlane,
age 46
Senior Vice President, U.S. Retail Products and OperationsSenior Vice President, U.S. Retail Products and Operations since May 2016; Chief Financial Officer from June 2012 through April 2016; Executive Vice President and Chief Financial Officer of Ceridian Corporation from March 2007 until August 2011.
AVAILABILITY OF REPORTS AND OTHER INFORMATION
Our annual report on Form 10-K, quarterly reports on Form 10-Q, current reports on Form 8-K and all amendments to those reports filed with or furnished to the SEC are available, free of charge, through our website at www.hrblock.com as soon as reasonably practicable after such reports are electronically filed with or furnished to the SEC. The public

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may read and copy any materials we file with the SEC at the SEC's Public Reference Room at 100 F Street, NE, Washington, DC 20549. The public may obtain information on the operation of the Public Reference Room by calling the SEC at 1-800-SEC-0330. The SEC maintains a website at www.sec.gov containing reports, proxy and information statements and other information regarding issuers who file electronically with the SEC.
The following corporate governance documents are posted on our website at www.hrblock.com:
The Amended and Restated Articles of Incorporation of H&R Block, Inc.;
The Amended and Restated Bylaws of H&R Block, Inc.;
The H&R Block, Inc. Corporate Governance Guidelines;
The H&R Block, Inc. Code of Business Ethics and Conduct;
The H&R Block, Inc. Board of Directors Independence Standards;
The H&R Block, Inc. Audit Committee Charter;
The H&R Block, Inc. Compensation Committee Charter;
The H&R Block, Inc. Finance Committee Charter; and
The H&R Block, Inc. Governance and Nominating Committee Charter.
If you would like a printed copy of any of these corporate governance documents, please send your request to H&R Block, Inc., One H&R Block Way, Kansas City, Missouri 64105, Attention: Corporate Secretary.
Information contained on our website does not constitute any part of this report.

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ITEM 1A. RISK FACTORS
Our business activities expose us to a variety of risks. Identification, monitoring and management of these risks are essential to the success of our operations and the financial soundness of H&R Block. Senior management and the Board of Directors, acting as a whole and through its committees, take an active role in our risk management process and have delegated certain activities related to the oversight of risk management to the Company's Risk Committee, which is comprised of senior managers of major businesses and control functions. The Risk Committee is responsible for identifying and monitoring risk exposures and leading the continued development of our risk management policies and practices.
An investment in our securities involves risk, including the risk that the value of anthat investment may decline or that returns on that investment may fall below expectations. There are a number of significant factors that could cause actual conditions, events or results to differ materially from those described in forward-looking statements, many of which are beyond management's control or its ability to accurately estimate or predict, or that could adversely affect our financial position, results of operations, cash flows and the value of an investment in our securities.
RISKS RELATING TO CONTINUING OPERATIONS
Increased competition for tax preparation clients could adversely affect our current market share and profitability. Offers of free tax preparation services could adversely affect our revenues and profitability.
We provide both assisted and DIY tax preparation services and products and face substantial competition throughout our businesses. All categories in the tax return preparation industry are highly competitive. In the assisted tax services category, there are a substantial number of tax return preparation firms and accounting firms offering tax return preparation services. Commercial tax return preparers are highly competitive with regard to price and service. In the DIY category, options include the use of traditional paper forms and various forms of digital electronic assistance, including online and mobile applications, and desktop software, all of which we offer. Our DIY services and products compete with a number of online and software companies, primarily on the basis of price and functionality. Individual tax filers may elect to change their tax preparation method, choosing from among various assisted and DIY offerings. Technology advances quickly and in new and unexpected ways, and it is difficult to predict the manner in which these changes will impact the tax return preparation industry, the problems we may encounter in enhancing our products and services or the time and resources we may need to devote to the creation, support, and maintenance of technological enhancements. If we are slow to enhance our products, services, or technologies, or if our competitors are able to achieve results more quickly than us, we may fail to capture, or lose, a significant share of the market, especially in the DIY category. Additionally, we and many other tax return preparation firms are involved in providing one or more

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of RTs, financial products and services, and other tax-related services and products.products, many of which are subject to regulatory scrutiny, litigation, and other risks. We can make no assurances that we will be able to offer, or continue to offer, all of these services and a failure to do so could negatively impact our financial results and ability to compete. Intense price competition could result in a reduction of our market share, lower revenues, lower margins and lower profitability.
U.S. federal, state and certain state taxing authorities, as well as taxingforeign governmental authorities in certain foreign jurisdictions in which we operate currently offer, or facilitate the offering of, tax return preparation and electronic filing options to taxpayers at no charge, and certain volunteer organizations also prepare tax returns at no charge for low-income taxpayers. In addition, many of our competitors offer certain tax preparation services and products and electronic filing options at no charge. In order to compete, we may offer certain free tax preparation services and products at no charge. We enabled the preparation of 678 thousand, 676 thousand 767 thousand and 663767 thousand U.S. federal income tax returns in fiscal years 2016, 2015 2014 and 2013,2014, respectively, at no charge through the FFA. We also provided free Federal 1040EZ filings online and in retail offices in fiscal year 2013. There can be no assurance that we will be able to attract clients or effectively ensure the migration of clients from our free tax service offerings to those for which we receive fees, and clients who have formerly paid for our tax service offerings may elect to use free offerings instead. These competitive factors may diminish our revenue and profitability, or harm our ability to acquire and retain clients.
Government tax authorities, volunteer organizations, and our direct competitors may also elect to expand free offerings in the future. From time to time U.S. federal and state governments have considered various proposals (often referred to as "Return-Free Filing" or "Pre-Populated Returns") through which the respective governmental taxing authorities would use taxpayer information provided by employers, financial institutions, and other payers to "pre-populate," prepare and calculate tax returns and distribute them to taxpayers. Under this approach, the taxpayer could then review and contest the return or sign and return it. AlthoughWhile the FFA has keptand other free options that are currently offered, or may be offered in the federalfuture, may reduce the perceived need for government from becoming a direct competitor to our tax service offerings, in the U.S., it fostersthey foster additional online competition and may cause us to lose significant revenue opportunities. We believe that governmental encroachment at both the U.S. federal and state levels, as well as comparable government levels in foreign jurisdictions in which we operate, could present a continued competitive threat to our business for the foreseeable future.
SeeDuring fiscal year 2016, 23.2 million tax returns were prepared by and through H&R Block worldwide, a decline of 4.1% from 24.2 million tax returns in each of our fiscal years 2015 and 2014. U.S. tax returns prepared statistics includedby and through H&R Block during the 2016 tax season, including those prepared by our franchisees and through our DIY solutions, constituted approximately 14% of an Internal Revenue Service (IRS) estimate of total individual income tax returns filed during the 2016 tax season, compared to approximately 15% in fiscal year 2015. See additional discussion in Item 7, under "Tax Services – Operating"Operating Statistics."

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Failure to comply with laws and regulations that protect our clients' and employees' personal information could harm our brand and reputation and could result in significant fines, penalties, and damages.
In the course of our business, we collect, use, and retain large amounts of personal client information and data, including tax return information, bankfinancial account numbers,information, and social security numbers. In addition, we collect and maintain personal information of our employees in the ordinary course of our business. The Company holds some of this personal information and third parties execute some transactions utilizing this information. We use security and business controls to limit access to and use of personal information, but unauthorized individuals or third parties may be able to circumvent these security and business measures, which could require us to notify affected clients or employees under applicable privacy laws and regulations. We employIn the normal course of their duties, some employees, contractors and temporary employees who may have access to the personal information of clients and employees or who may execute transactions in the normal course of their duties.requiring sensitive information. While we conduct employee background checks, as allowed by law, and limit access to systems and data, it is possible that one or more of these controls could be circumvented. Improper disclosure or use of our clients' or employees' personal information could result in damage to our brand and reputation, and actions required to remediate improper disclosures could be costly.
We are subject to laws, rules, and regulations relating to the collection, use, disclosure, and security of consumer and employee personal information, which have drawn increased attention from U.S. federal, state, and state governments, as well asforeign governmental authorities in foreign jurisdictions in which we operate. In the U.S., the IRS generally requires a tax return preparer to obtain the prior written consent of the taxpayer to use or disclose the taxpayer's information for certain purposes other than tax return preparation. In addition, other regulations require financial service providers to adopt

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and disclose their consumer privacy noticesnotice and generally provide consumers with a reasonable opportunity to "opt-out" of having nonpublic personal information disclosed to unaffiliated third parties. SeveralNumerous jurisdictions have passed new laws inrelated to the use and retention of consumer information and this area and it continues to be an area of interest across multiple jurisdictions. Thesefor U.S. federal, state, and foreign governmental authorities. All of these laws may be interpreted and applied inconsistently from jurisdiction to jurisdiction, and our current data protection policies and practices may not be consistent with all of those interpretations and applications. In addition, changes in the U.S. federal and state regulatory requirements, as well as requirements imposed by governmental authorities in foreign jurisdictions in which we operate, could result in more stringent requirements and in a need to change business practices, including the types of information we can use and the manner in which we can use such information. Establishing systems and processes to achieve compliance with these new requirements may increase our costs or limit our ability to pursue certain business opportunities.
A security breach of our systems, or third party systems on which we rely, resulting in unauthorized access to personal client information may adversely affect the demand for our services and products, our reputation, and financial performance.
We offer a range of services and products to our clients, including assisted and DIY tax return preparation services and banking services provided by HRB Bank.products, and financial products and services. Due to the nature of these services and products, we use multiple digital technologies to collect, transmit, and store high volumes of personal client information. Information security risks to companies that use digital technologies continue to increase due in part to the increased adoption of and reliance upon these technologies by companies and consumers. Our risk and exposure to these matters remain heightened due to a variety of factors including, among other things, the evolving nature of these threats and related regulation, the increased sophistication of organized crime, cyber criminals and hackers, the prominence of our brand, our and our franchisees' extensive office footprint, our plans to continue to implement our DIY strategies for our online and mobile channel strategies,applications and our desktop software, and our use of third party vendors.
Cybersecurity risks may result from fraud or malice (a cyber attack), human error, or accidental technological failure. Cyber attacks are designed to electronically circumvent network security for malicious purposes includingsuch as unlawfully obtaining personal client information, disrupting our ability to offer services, damaging our brand and reputation, stealing our intellectual property, and advancing social or political agendas. We face a variety of cyber attack threats including computer viruses, malicious codes, worms, phishing attacks, social engineering, denial of service attacks, and other sophisticated attacks.
We maintain multiple levels of protection in order to address or otherwise mitigate the risk of a security breach. We regularly test our systems to discover and address potential vulnerabilities. Due to the structure of our business model, we also rely on our franchisees and other private and governmental third parties to maintain secure systems and respond to cybersecurity risks. Cybersecurity and the continued development and enhancement of our controls, processes, and practices designed to protect our systems, computers, software, data, and networks from attack, damage, or unauthorized access remain a high priority for us. As risks and

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regulations continue to evolve, we may be required to expend significant additional resources to continue to modify or enhance our protective measures or to investigate and remediate any information security vulnerabilities. Due to the structure of our business model, we also rely on our franchisees and other private and governmental third parties to maintain secure systems and respond to cybersecurity risks. Notwithstanding these efforts, there can be no assurance that a security breach, intrusion, or loss or theft of personal client information will not occur.
A breach of our security measures or those of our franchisees or third parties on whom we rely, or other fraudulent activity, could result in unauthorized access to personal client information. If such an event were to occur, it could have serious short and long term negative consequences. Security breach remediation could require us to expend significant resources to notify or assist impacted clients, repair damaged systems, implement improved information security measures, and maintain client and business relationships. Other consequences could include reduced client demand for our services and products, loss of valuable intellectual property, reduced growth and profitability and negative impacts to future financial results, loss of our ability to deliver one or more services or products (e.g., inability to provide financial transaction services or to accept and process client credit card orders or tax returns), litigation, harm to our reputation and brands, fines, penalties, and other damages, and further regulation and oversight by U.S. federal, state, or foreign governmental agencies.authorities.
A security breach or other unauthorized access to our systems could have a material adverse effect on our business and our consolidated financial position, results of operations, and cash flows.

H&R Block, Inc. | 2016 Form 10-K
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Stolen identity refund fraud could impede our clients' ability to timely and successfully file their tax returns and receive their tax refunds, and could diminish consumers' perceptions of the security and reliability of our products and services, resulting in negative publicity. Increased governmental regulation to attempt to combat that fraud could adversely affect our revenues and profitability.
Companies offering DIY tax preparation services have seen a rise in instances of criminals utilizing stolen information obtained through hacking, phishing, and other means of identity theft in order to electronically file fraudulent federal and state tax returns. As a result, an increasing number of taxpayers must complete additional forms and go through additional steps in order to report to appropriate authorities that their identities have been stolen and their tax returns were filed fraudulently. WhileThough we offer assistance in the refund recovery process and have introducedoffer our Tax Identity Shield℠Shield® product to help protect clients, stolen identity refund fraud could impede our clients' ability to timely and successfully file their returns and receive their tax refunds, and could diminish consumers' perceptions of the security and reliability of our products and services, resulting in negative publicity, despite there having been no breach in the security of our systems. In addition, if stolen identity refund fraud is perpetrated through our products or services, state, federal or federalforeign tax authorities may refuse to allow us to continue to process our clients' tax returns electronically. As a result, stolen identity refund fraud could harm our revenue, results of operations and reputation.
Federal, state, and foreign governmental authorities in jurisdictions in which we operate have taken action, and may in the future take additional action, in an attempt to combat stolen identity refund fraud, which may require changes to our systems and business practices, in ways that we cannot anticipate. These actions may have a material adverse effect on our business and our consolidated financial position, results of operations, and cash flows.
In addition, our clients may access our services and products from personal or public computers and mobile devices and may install and use our H&R Block DIY desktop tax preparation software on their computers. As a result, a person with malicious intent could obtain user account and password information from our clients through hacking, phishing, or other means of cyber attack, in order to perpetrate stolen identity refund fraud and otherwise cause losses for our clients. It has been reported that a number of companies, including some in the tax return preparation industry, have recently experienced instances where criminals gained unauthorized and illegal access to their systems by using stolen identity information obtained from sources other than those companies. The unauthorized and illegal access to those systems was used by criminals to perpetrate a variety of crimes, including stolen identity refund fraud. We could experience this form of unauthorized and illegal access to our systems, despite there having been no breach in the security of our systems, which could negatively impact our clients and harm our revenue, results of operations and reputation. Additionally, if such unauthorized or illegal access occurs, we may be subject to claims and litigation by clients, non-clients, or governmental agencies.
An interruption in our information systems, or those of our franchisees or a third party on which we rely, or an interruption in the internet, could have a material adverse effect on our business and our consolidated financial position, results of operations, and cash flows.
We and our franchisees rely heavily upon communications, networks, and information systems and the internet to conduct our business. Our, and our franchisees',These networks, systems, and operations are potentially vulnerable to damage or interruption from upgrades and maintenance, network failure, hardware failure, software failure, power or telecommunications failures, cyber attacks involving the penetration of our network by hackers or other unauthorized users through computer

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viruses and worms, malicious code, phishing attacks, denial of service attacks, or information security breaches, other negative disruptions to the operation of the internet, and natural disasters. AnyAs our businesses are seasonal, our systems must be capable of processing high volumes during our peak periods. Therefore, any failure or interruption in our information systems, or information systems of our franchisees or a private or government third party on which we rely, or an interruption in the internet or other critical business capability, could negatively impact our business operations and increase our risk of loss. As our businesses are seasonal, our systems must be capable of processing high volumes during our peak periods. Therefore, service interruptions resulting from system or internet failures could negatively impact our ability to serve our clients, which in turn could have a material adverse effect on our business and our consolidated financial position, results of operations, and cash flows.
There can be no assurance that system or internet failures, or interruptions in critical business capabilities will not occur, or, if they do occur, that we, our franchisees or the private or governmental third parties on whom we rely, will adequately address them. The precautionary measures that we have implemented to avoid systems outages and to minimize the effects of any data or communication systems interruptions or failures may not be adequate in all circumstances, and we may not have anticipated or addressed all of the potential events that could threaten or undermine our information systems or other critical business capabilities.

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2016 Form 10-K | H&R Block, Inc.


The occurrence of any systems or internet failure, or business interruption could negatively impact our ability to serve our clients, which in turn could have a material adverse effect on our business and our consolidated financial position, results of operations, and cash flows.
Government initiatives that simplifymodify tax return preparation requirements or expedite refunds could reduce the need forhave an adverse effect on our services as a third-party tax return preparer,business and cause our revenues orconsolidated financial position, results of operations, to decline.and cash flows.
Many taxpayers seek assistance from paid tax return preparers such as us not only because of the level of complexity involved in the tax return preparation and filing process, but also because of paid tax return preparers' ability to expedite refund proceeds under certain circumstances. From time to time, the IRS or members of Congress propose measuresthere are various initiatives seeking to simplifymodify the preparation and filing of federal tax returns, including preparation of tax returns directly by the IRS, and to provide additional assistance with respect to preparing and filing such tax returns or expediting refunds. H&R Block is a member of the FFA, which provides the ability for low-income taxpayers to prepare and file their own federal tax returnreturns online for free. The IRS has been exploring the Real Time Tax System concept, which would require that documents (such as W-2s and 1099s) must be on file with the IRS prior to the taxpayertaxpayers submitting their tax return.returns. The objective of this concept would be to facilitate document matching such that it would reduce fraud and after-the-fact audits. The implementation of the Real Time Tax System would provide a foundation for the IRS preparation of tax returns and make the pre-populated return a more tangible possibility.
In 2011, the U.S. Department of the Treasury completed a prepaid debit card pilot program designed to facilitate the refund process. HRB Bank also provides this type of service through its H&R Block Emerald Prepaid MasterCard®. Additionally, theThe IRS has in the past explored the possibility of allowing taxpayers to allocate a portion of their tax refundrefunds to pay tax preparation fees, which could reduce the demand for RTs, but the IRS has not advanced this initiative. Taxing authorities in various state, local, and foreign jurisdictions in which we operate have also introduced measures seeking to simplifymodify the preparation and filing of tax returns in their respective jurisdictions. The adoption or expansion of any measures that significantly simplifymodify tax return preparation, expedite refunds, or otherwise reduce the need for a third-party tax return preparer could reduce demand for our services and products and could have a material adverse effect on our business and our consolidated financial position, results of operations and cash flows.
Federal Reserve capital regulations impose various requirements and restrict our capital allocation strategies and we are therefore pursuing a strategy which would cause our Holding Companies to cease being SLHCs. If our Holding Companies were to cease being SLHCs, the means we use to deliver financial services and products to our customers and the revenues and profitability of those offerings could be adversely impacted.
Our subsidiary, HRB Bank, is a federal savings bank. Our Holding Companies are SLHCs because they control HRB Bank.
The Dodd-Frank Act requires the Federal Reserve to promulgate minimum capital requirements for SLHCs, including leverage and risk-based capital requirements that are no less stringent than those applicable to insured depository institutions at the time the Dodd-Frank Act was enacted. On July 2, 2013, the Federal Reserve approved the Basel III Capital Rules, which implement a revised definition of regulatory capital, a new common equity tier 1 minimum capital requirement, and a higher minimum tier 1 capital requirement (Revised Capital Rules). The rule also requires certain levels of equity for the payment of dividends and bonuses, and amends the methodologies for risk-weighting assets.

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2015 Form 10-K | H&R Block, Inc.


The Revised Capital Rules became effective for us on January 1, 2015. See Item 1, "Regulation and Supervision - Bank and Holding Companies," for details of the new requirements.
The Federal Reserve, the Holding Companies' primary banking regulator, has issued guidance set forth in Supervisory Letter SR 09-4 (March 27, 2009) regarding the payment of dividends, stock redemptions and stock repurchases by bank holding companies. Pursuant to Supervisory Letter SR 11-11 (July 21, 2011), the Federal Reserve has directed examiners to apply the principles of SR 09-4 to SLHCs. Pursuant to SR 09-4, we have committed to provide notice to the Federal Reserve prior to paying dividends or repurchasing shares.
The Revised Capital Rules will require our Holding Companies to retain significant additional capital, even though HRB Bank has regulatory capital substantially above the "well capitalized" level. We do not foresee any regulatory flexibility in this regard in light of the Federal Reserve's views of the statutory requirements imposed under the Dodd-Frank Act. Accordingly, while our current belief is that the Federal Reserve would permit dividends to continue at current levels as long as H&R Block, Inc. remains adequately capitalized (with a sufficient capital buffer) and HRB Bank remains well capitalized, the Federal Reserve will closely supervise and likely restrict our other capital allocation decisions, including stock repurchases, acquisitions, and other forms of strategic investment.
On April 10, 2014, we entered into the P&A Agreement with BofI. In connection with the closing of the P&A Transaction, HRB Bank will convert into a national banking association, merge with and into Block Financial, surrender its bank charter, and cease to operate as a separate legal entity. At that time, our Holding Companies would no longer be SLHCs subject to regulatory oversight of the Federal Reserve or related regulatory capital requirements. See additional discussion in Item 1, under "Business," and Item 8, note 2 to the consolidated financial statements.
Although we are selling certain assets and liabilities and surrendering the charter of HRB Bank, we plan to continue to enhance our business by delivering financial services and products to our clients. In connection with the execution of the P&A Agreement, we plan to enter into certain other agreements with BofI concurrent with the closing of the Divestiture Transaction, including, without limitation a Program Management Agreement, including related product schedules (PMA), and a related Emerald Advance Receivables Participation Agreement (RPA). An operating subsidiary of the Company will provide certain marketing, servicing, and operational support to BofI with respect to such financial services and products.
The obligations of the parties to complete the P&A Transaction and the other transactions discussed herein are subject to the fulfillment of numerous conditions, including, but not limited to: (1) receipt of all regulatory approvals necessary to consummate the entire Divestiture Transaction; (2) receipt of a required third party consent; and (3) the execution and delivery of the PMA and the RPA. We cannot be certain when or if the conditions to and other components of the P&A Transaction will be satisfied, or whether the P&A Transaction will be completed. In addition, there may be changes to the terms and conditions of the P&A Agreement, PMA, RPA, and other contemplated agreements as part of the regulatory approval process.
HRB Bank is subject to extensive U.S. federal banking laws and regulations. If we fail to comply with applicable banking laws and regulations, we could be subject to enforcement actions, damages, penalties, or restrictions that could significantly harm our business.
As previously announced, we are pursuing the Divestiture Transaction, pursuant to which we will no longer be subject to regulation as an SLHC and HRB Bank would surrender its bank charter and cease to exist as a separate legal entity. However, there can be no assurance regarding the timing of consummation of the Divestiture Transaction, or whether the Divestiture Transaction will be consummated at all. Until such time as the Divestiture Transaction is consummated, HRB Bank remains subject to regulation, examination, supervision, reporting requirements, and enforcement by the OCC. The OCC can, among other things, issue cease-and-desist orders, assess civil money penalties, and remove bank directors, officers or employees, for violations of banking laws and regulations or engaging in activities it determines to be unsafe and unsound banking practices.
HRB Bank is subject to OCC regulatory capital requirements. Failure to meet minimum capital requirements may trigger actions by regulators that could have a direct, material effect on HRB Bank. HRB Bank must meet specific capital requirements involving quantitative measures of assets, liabilities and certain off-balance sheet items as calculated under regulatory accounting practices. OCC regulations currently require HRB Bank to maintain minimum amounts and ratios of tangible equity, total risk-based capital and Tier 1 capital.

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The laws and regulations imposed by U.S. federal banking regulators generally involve restrictions and requirements in connection with a variety of technical, specialized, and expanding matters and concerns. For example, compliance with anti-money laundering, know-your-customer requirements, and the Bank Secrecy Act, has taken on heightened importance with regulators as a result of efforts to limit terrorism. There has been increased regulation with respect to the protection of customer privacy and the need to secure sensitive customer information. Being subject to banking regulation may put us at a disadvantage compared to our competitors which may not be subject to such requirements.
The OCC could deem certain products offered by HRB Bank to be "unsafe and unsound" and require HRB Bank, or a third party on which we rely, to discontinue offering such products. The discontinuance of offering such products would result in a loss of revenues derived from such products and to the extent such products are instrumental in attracting clients to our offices for tax preparation services, we could experience a significant loss of clients should such products be discontinued. This could have a material adverse effect on our business and our consolidated financial position, results of operations, and cash flows.
The Dodd-Frank Act created the CFPB to administer and, in some cases, enforce U.S. federal financial consumer protection laws and expanded the role of state regulators with respect to consumer protection laws. Regulations promulgated by the CFPB or state regulators may affect our bank and financial services businesses in ways we cannot predict, which may require changes to our financial products, services, and contracts.
The Dodd-Frank Act created the CFPB and gave it broad powers to administer, investigate compliance with, and, in some cases, enforce U.S. federal financial consumer protection laws. The CFPB has broad rule-making authority for a wide range of financial consumer protection laws that apply to all banks, federal savings banks, and other financial services companies, including the authority to prohibit "unfair, deceptive, or abusive" acts and practices. The CFPB has examination and enforcement authority over all banks with more than $10 billion in assets and certain other companies not regulated by the federal bank regulators. Banks with $10 billion or less in assets will continue to be examined for compliance with the consumer laws by their primary federal bank regulators. HRB Bank does not currently have assets in excess of $10 billion.
Although the CFPB has extensive rulemaking, investigative, and enforcement powers that could impact our business operations, the potential reach of the CFPB's authority on the operations of banks and financial services companies offering consumer financial services or products, including our bank and financial services subsidiaries, is still developing. The CFPB may examine, investigate, and take enforcement actions against our non-bank subsidiaries that provide consumer financial services and products, as well as financial institutions and service providers upon which our subsidiaries rely to provide consumer financial services and products. The Dodd-Frank Act also expanded the role of state regulators in enforcing and promulgating financial consumer protection laws, the results of which could be states issuing new and broader financial consumer protection laws, some of which could be more comprehensive than existing U.S. federal regulations. New CFPB and state regulations may require changes to our financial products, services and contracts, and this could have a material adverse effect on our business and our consolidated financial position, results of operations, and cash flows. Examples of recent CFPB action include the following:
On November 13, 2014, the CFPB issued proposed rules that would change the regulation of prepaid products. It is not clear when the CFPB will publish the final version of these rules, or what their content will be. If enacted as proposed, the rules would make prepaid cards subject to Federal Reserve Regulations E and Z, among other things, and would apply to the H&R Block Emerald Prepaid MasterCard®. It is possible that, depending on the form of the final rules, changes would be necessary to the H&R Block Emerald Prepaid MasterCard® to comply with the final rules, and that such changes could have a material adverse effect on the revenue we derive from our H&R Block Emerald Prepaid MasterCard® program.
On May 5, 2016, the CFPB issued a request for comments on its proposal to prohibit mandatory consumer arbitration clauses in consumer financial product contracts. We, and certain of our third party service providers, utilize consumer arbitration clauses in connection with all of our consumer financial services products. It is not clear when the CFPB will publish the final version of these rules, or what their content will be. It is possible that, if the CFPB issues final rules that prohibit our use of consumer arbitration clauses, the risk of litigation involving our consumer financial products could increase, and the revenue that we derive

H&R Block, Inc. | 2016 Form 10-K
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from our consumer financial products could decline, as the result of adverse outcomes of litigation, increased volume of litigation, and the expense of defending such litigation.
On June 2, 2016, the CFPB issued proposed rules that would change the regulation of many forms of consumer credit. It is not clear when the CFPB will publish the final version of these rules, or what their content will be. It is possible that the final rules, when enacted, could impact EAs. It is also possible that, depending on the form of the final rules, changes would be necessary to EAs to comply with the final rules, and that such changes could have a material adverse effect on the revenue that we derive from EAs.
The nature of our tax service and product offerings requires timely product launches. Any significant delays in launching our tax service and product offerings, changes in government regulations or processes that affect how we provide such offerings to our clients, or significant problems with such offerings or the manner in which we provide them to our clients may harm our revenue, results of operations, and reputation.
Tax laws and tax forms are subject to change each year, and the nature and timing of such changes are unpredictable. As a part of our business, we must incorporate any changes to tax laws and tax forms into our tax service and product offerings, including our online tax services and desktop tax preparation software. The unpredictable nature and timing of changes to tax laws and tax forms can result in condensed development cycles for our tax service and product offerings because our clients expect high levels of accuracy and a timely launch of such offerings to prepare and file their taxes by the tax filing deadline and, in turn, receive any tax refund amounts on a timely basis. In addition, governmental authorities regularly change their processes for accepting tax filings and related tax forms. Further, changes in governmental administrations could result in a delay of the start of the tax season or in further and unanticipated changes in regulations or processes. Changes in governmental regulations and processes that affect how we provide services and products to our clients may require us to make corresponding changes to our client service systems and procedures. Furthermore, unanticipated changes in governmental processes for accepting tax filings and related forms, or the ability of taxing authorities to accept electronic tax return filings, may result in delays in our processing of our clients' tax filings, or delays in tax authorities accepting electronic tax return filings, and, in turn, delay any tax refund amounts to which such clients may be entitled. From time to time, we review and enhance our quality controls for preparing accurate tax returns, but there can be no assurance that we will be able to prevent all inaccuracies. Any significant delays in launching our tax service and

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2015 Form 10-K | H&R Block, Inc.


product offerings, changes in government regulations or processes that affect how we provide such offerings to our clients, or significant problems with such offerings or the manner in which we provide them to our clients may harm our revenue, results of operations, and reputation.
If we encounter development challenges or discover errors in our systems, services or products, we may elect to delay or suspend our offerings. Any major defects or launch delays, or failure to anticipate changes in governmental processes for accepting tax filings and related forms, may lead to loss of clients and revenue, negative publicity, client and employee dissatisfaction, a deterioration in our business relationships with our franchisees, reduced retailer shelf space and promotions, exposure to litigation, and increased operating expenses. Any of the risks described above could have a material adverse effect on our business and our consolidated financial position, results of operations, and cash flows.
Regulatory actions could have an adverse effect on our business and our consolidated financial position, results of operations, and cash flows.
The Company is subject to additional federal, state, and foreign laws and regulations that affect the Company, including, without limitation, in the areas of franchise, labor, advertising, consumer products, payment processing, anti-competition, environmental, health and safety, insurance, and healthcare. There have been significant new regulations and heightened focus by the government in some of these areas, including, for example, the Affordable Care Act and the Department of Labor amendments to the overtime and exemption regulations of the Fair Labor Standards Act. There may be additional regulatory actions or enforcement priorities, or new interpretations of existing requirements that differ from ours. These developments could impose unanticipated limitations or require changes to our business, which may make elements of our business more expensive, less efficient, or impossible to conduct, and may require us to modify our current or future services or products, which effects may be heightened given the nature, broad geographic scope, and seasonality of our business.

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2016 Form 10-K | H&R Block, Inc.


We rely on a single vendor or a limited number of vendors to provide certain key services or products, and the inability of these key vendors to meet our needs could have a material adverse effect on our business and our consolidated financial position, results of operations, and cash flows.
Historically, we have contracted, and in the future we will likely continue to contract, with a single vendor or a limited number of vendors to provide certain key services or products for our tax, financial, and other services and products. One exampleTwo examples of this type of reliance isare our relationshiprelationships with FIS, for data processing and another is our expected relationship with BofI.card production services, and BofI, as discussed in Item 1. In certain instances, we are vulnerable to vendor error, service inefficiencies, service interruptions, or service delays. Our sensitivity to any of these issues may be heightened (1) due to the seasonality of our business, (2) with respect to any vendor that we utilize for the provision of any product or service that has specialized expertise, (3) with respect to any vendor that is a sole or exclusive provider, or (4) with respect to any vendor whose indemnification obligations are limited or that does not have the financial capacity to satisfy its indemnification obligations. Some of our vendors are subject to the oversight of regulatory bodies and, as a result, our product or service offerings may be affected by the actions or decisions of such regulatory bodies. Vendor failures could occur in various ways including (1) vendor error, (2) inability to meet our needs in a timely manner, or (3) termination or delay in the services or products provided by a vendor because the vendor failedfails to perform adequately, is no longer in business, experiences shortages, or discontinues a certain product or service that we utilize. If our vendors are unable to meet our needs and we are not able to develop alternative sources for these services and products quickly and cost-effectively, it could result in a material and adverse impact on our business and our consolidated financial position, results of operations, and cash flows.
The specialized and highly seasonal nature of our business presents financial risks and operational challenges, which, if not satisfactorily addressed, could materially affect our business and our consolidated financial position, results of operations, and cash flows.
Success in our industry depends on our ability to attract, develop, and retain key personnel in a timely manner, including members of our executive team, and those in seasonal tax preparation positions or with other required specialized expertise, including technical positions. The market for such personnel is extremely competitive, and there can be no assurance that we will be successful in our efforts to attract and retain the required personnel within necessary timeframes. If we are unable to attract, develop, and retain key personnel, our business, operations and financial results could be negatively impacted.
Our business is highly seasonal, with the substantial portion of our revenue earned in the fourth quarter of our fiscal year. The concentration of our revenue-generating activity during this relatively short period presents a number of challenges for us, including (1) cash and resource management during the first nine months of our fiscal year, when we generally operate at a loss and incur fixed costs and costs of preparing for the upcoming tax season, (2) ensuring compliance with financial covenants under our debt agreements,unsecured committed line of credit (2015 CLOC), particularly if the timing of our revenue generation deviates from this seasonal period, (3) the availability of a seasonal workforce, including tax professionals, and our ability to attract, hire, train, supervise, motivate, and superviseretain these employees, (4) responding to changes in competitive conditions, including marketing, pricing, and new product offerings, which could affect our position during the tax season, (5) disruptions in a tax season, including any customer dissatisfaction issues, which may not be timely discovered, and (6) ensuring optimal uninterrupted operations and service delivery during peak season. If we experience significant business disruptions during the tax season or if we are unable to satisfactorily address the challenges described above and related challenges associated with a seasonal business, we could experience a loss of business, which could have a material adverse effect on our business and our consolidated financial position, results of operations and cash flows.
We face substantial litigation in connection with our various business activities, and suchcurrent or future litigation may damage our reputation, impair our product offerings, or result in material liabilities and losses.
We have been named, and from time to time will likely continue to be named, as a defendant in various legal actions, including arbitrations, class actions, actions or inquiries by state attorneys general, and other litigation arising in connection with our various business activities, including relating to our various service and product offerings. We

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also grant our franchisees a limited license to use our registered trademarks and, accordingly, there is risk that one or more of the franchisees may be identified as being controlled by us. Third parties, regulators or courts may seek to hold us responsible for the actions or failures to act by our franchisees. Adverse outcomes related to litigation could result in substantial damages and could cause our earnings to decline. Negative public opinion could also result from

H&R Block, Inc. | 2016 Form 10-K
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our subsidiaries' or franchisees' actual or alleged conduct in such claims, possibly damaging our reputation, which, in turn, could adversely affect our business prospects and cause the market price of our securities to decline.
In addition, we have been sued, and certain of our competitors have been sued, in connection with the offering of different types of RT products. Further, we have received an inquiry from the California Attorney General requesting information regarding our RT product. In a case involving one of our competitors, a California appellate court affirmed a trial court's ruling that the competitor's specific version of a RT product was subject to truth-in-lending and other related laws. Following the appellate court's ruling, the case was denied further appellate review. We believe there are differences that distinguish our RT product from the product that was the subject of the competitor's case described above. Revenues from our RT product totaled $171$165 million in fiscal year 2015;2016; any requirement that materially alters our offering of RTs, including limitations on the fees we charge or disclosure requirements that could reduce the demand for these products, could have a material adverse impact on our business and our consolidated financial position, results of operations, and cash flows.
Our access to liquidity may be negatively impacted as disruptions in credit markets occur, if credit rating downgrades occur, or if we fail to meet certain covenants. Funding costs may increase, leading to reduced earnings.
We need liquidity to meet our off-season working capital requirements, to service debt obligations including refinancing of maturing obligations, and for general corporate purposes. Our access to and the cost of liquidity could be negatively impacted in the event of credit rating downgrades or if we fail to meet existing debtfinancial covenants. In addition, events could occur which could increase our need for liquidity above current levels.
If rating agencies downgrade our credit rating, the cost of debt under our existing financing arrangements, as well as future financing arrangements, and borrowings under our commercial paper program, could increase and capital market access could decrease or become unavailable. Our unsecured committed line of credit (2012 CLOC)2015 CLOC is subject to various covenants, and a violation of a covenant could impair our access to liquidity currently available through the 20122015 CLOC. The 20122015 CLOC includes provisions that allow for the issuance of equity to comply with the financial covenant calculations as a means to avoid a shortfall. If current sources of liquidity were to become unavailable, we would need to obtain additional sources of funding, which may not be available or may only be available under less favorable terms. This could have a material adverse effect on our business and our consolidated financial position, results of operations, and cash flows.
The continued payment of dividends on our common stock and repurchases of our common stock are dependent on a number of factors, and future payments and repurchases cannot be assured.
We need liquidity sufficient to fund payments of dividends on our common stock and repurchases of our common stock. In addition, holders of our common stock are only entitled to receive such dividends as our Board of Directors may declare out of funds legally available for such payments, and our Board of Directors may only authorize the Company to repurchase shares of our common stock with funds legally available for such repurchases. The payment of future dividends and future repurchases will depend upon our earnings, economic conditions, liquidity and capital requirements, and other factors, including our debt leverage. Accordingly, we cannot make any assurance that future dividends will be paid, or future repurchases will be made, at levels comparable to our historical practices, if at all. Due to the seasonal nature of our business and the fact that our business is not asset-intensive, there may be periods of time during our fiscal year in which the payment of dividends or stock repurchases may cause us to have a negative net worth under accounting principles generally accepted in the U.S. (GAAP). See additional discussion regarding our provision of notice to the Federal Reserve prior to paying dividends or repurchasing shares in the risk factor related to the Federal Reserve capital requirements.
Our businesses may be adversely affected by difficult economic conditions, in particular, high unemployment levels.
Difficult economic conditions are frequently characterized by high unemployment levels and declining consumer and business spending. These poor economic conditions may negatively affect demand and pricing for our services and products. HigherIn the event of difficult economic conditions that include high unemployment levels, especially within client segments we serve, clients may result in clients electingelect not

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2015 Form 10-K | H&R Block, Inc.


to file tax returns or clients seekingseek lower cost preparation and filing alternatives. Sustained levels of high unemployment may negatively impact our ability to increase or retain tax preparation clients.

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2016 Form 10-K | H&R Block, Inc.


Economic conditions that negatively affect housing prices and the job market may result in deterioration in credit quality of mortgage loans held for investment and other loans, and such deterioration could have a negative impact on our business and profitability. The fair value of these mortgage loans is less than their carrying value and a decision by us to no longer hold these loans for investment would result in a significant impairment.
The overall credit quality of mortgage loans held for investment is impacted by the strength of the U.S. economy and local economic conditions, including residential housing prices. Economic trends that negatively affect housing prices and the job market could result in deterioration in credit quality of our mortgage loan portfolio and a decline in the value of associated collateral. Future interest rate resets could also lead to increased delinquencies in our mortgage loans held for investment.
Mortgage loans held by us are secured by properties concentrated in the states of Florida, New York, and California, which represented 19%, 23% and 11%, respectively, of total mortgage loans held for investment as of April 30, 2015. No other state held more than 10% of loan balances. If adverse trends in the residential mortgage loan market were to occur, particularly in geographic areas with a greater concentration of mortgage loans, we could incur loan loss provisions.
Mortgage loans purchased from Sand Canyon Corporation, previously known as Option One Mortgage Corporation (including its subsidiaries, collectively, SCC) represent 58%59% of total loans held for investment as of April 30, 20152016. Remaining loans held for investment were originated by a third-party bank and purchased by us. Loans we purchased from SCC have experienced higher delinquency rates than other loans we purchased, and may expose us to greater risk of credit loss.
Mortgage loans held for investment had a carrying value of $239$202 million and a fair value of $190$191 million as of April 30, 2015. Although we have no current intent to do so, if2016. If we decide to sell these mortgage loans in the future we would incur an impairment loss for the difference between carrying value and fair value at the time of sale.value.
In addition to mortgage loans held for investment, we also extend secured and unsecured credit to other clients, including providingpurchase a participation interest in EAs to our tax clients.originated by BofI. We may incur significant losses on credit we extend,those loans, which in turn could reduce our profitability.
Our business depends on our strong reputation and the value of our brands.
Developing and maintaining awareness of our brands is critical to achieving widespread acceptance of our existing and future services and products and is an important element in attracting new clients. In addition, our franchisees may operate their businesses under our brands. Adverse publicity (whether or not justified) relating to events or activities involving or attributed to us, our franchisees, employees, or agents or our services or products, which may be enhanced due to the nature of social media, may tarnish our reputation and reduce the value of our brands. Damage to our reputation and loss of brand equity may reduce demand for our services and products and thus have an adverse effect on our future financial results, as well as require additional resources to rebuild our reputation and restore the value of our brands.
Failure to protect our intellectual property rights may harm our competitive position and litigation to protect our intellectual property rights or defend against third party allegations of infringement may be costly.
Despite our efforts to protect our intellectual property and proprietary information, we may be unable to do so effectively in all cases. Competitors may misappropriate our trademarks, copyrightsOur intellectual properly could be wrongfully acquired as a result of a cyber attack or other intellectual property rightswrongful conduct by employees or duplicate our technology and products which may adversely affect our ability to compete with them.third parties. To the extent that our intellectual property is not protected effectively by trademarks, copyrights, patents, or other means, other parties with knowledge of our intellectual property, including former employees, may seek to exploit our intellectual property for their own or others' advantage. Competitors may also misappropriate our trademarks, copyrights or other intellectual property rights or duplicate our technology and products. Any significant impairment or misappropriation of our intellectual property or proprietary information could harm our business and our brand, and may adversely affect our ability to compete.
In addition, third-parties may allege we are infringing on their intellectual property rights, and we may face intellectual property challenges from other parties. We may not be successful in defending against any such challenges or in obtaining licenses to avoid or resolve any intellectual property disputes and, in that event, we could lose significant revenues, incur significant license, royalty, or technology development expenses, suffer harm to our reputation, or pay significant monetary damages.

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Failure to maintain sound business relationships with our franchisees may have a material adverse effect on our business and our consolidated financial position, results of operations, and cash flows.
Our financial success depends in significant part on our ability to maintain sound business relationships with our franchisees. The support of our franchisees is also critical for the success of our marketing programs and any new strategic initiatives we seek to undertake. Deterioration in our relationships with our franchisees or the failure of our

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franchisees to support our marketing programs and strategic initiatives could have a material adverse effect on our business and our consolidated financial position, results of operations, and cash flows.
Our international operations are subject to risks which may harm our business and our consolidated financial position, results of operations, and cash flows.
We have international operations, including in Canada, Australia, India, and Brazil,India, and may consider expansion opportunities in additional countries in the future. There is uncertainty about our ability to generate revenues from new or emerging foreign operations and expand into other international markets. Additionally, there are risks inherent in doing business internationally, including: (1) changes in trade regulations; (2) difficulties in managing foreign operations as a result of distance, language, and cultural differences; (3) profit repatriation restrictions, and fluctuations in foreign currency exchange rates; (4) geopolitical events, including acts of war and terrorism, and economic and political instability; (5) compliance with U.S. laws such as the Foreign Corrupt Practices Act and other applicable foreign anti-corruption laws; (6) compliance with U.S. and international laws and regulations, including those concerning privacy, and data protection and retention; and (7) risks related to other government regulation or required compliance with local laws. These risks inherent in our international operations and expansion could increase our costs of doing business internationally and could have a material adverse effect on our business and our consolidated financial position, results of operations, and cash flows.
We may be adversely impacted by changes in corporate tax rates, the adoption of new tax legislation in the jurisdictions in which we operate, and exposure to additional tax liabilities.
As a multinational corporation, we are subject to taxes in the U.S. and numerous foreign jurisdictions where our subsidiaries are organized and conduct their operations. Significant judgment is required in determining our worldwide provision for income taxes and other tax liabilities. Tax rates in the various jurisdictions in which our subsidiaries are organized and conduct their operations may change significantly as a result of political or economic factors beyond our control. Additionally, our future effective tax rates could be adversely affected by changes in the valuation of deferred tax assets and liabilities or changes in tax laws or their interpretation. Our tax returns and other tax matters are periodically examined by tax authorities and governmental bodies, including the IRS, which may disagree with positions taken by us in determining our tax liability. There can be no assurance as to the outcome of these examinations. We regularly assess the likelihood of an adverse outcome resulting from these examinations to determine the adequacy of our provision for taxes. If our effective tax rates were to increase, or if the ultimate determination of our taxes owed is for an amount in excess of amounts previously accrued, our operating results, cash flows, and financial condition could be adversely affected.
RISKS RELATING TO DISCONTINUED OPERATIONS
SCC is subject to potential contingent losses related to representation and warranty claims, which may have an adverse effect on our business and our consolidated financial condition, results of operations, and cash flows. SCC has accrued an estimated liability related to these contingent losses that may not be adequate.
SCC remains exposed to losses relating to mortgage loans it previously originated. Mortgage loans originated by SCC were sold either as whole loans to single third-party buyers or in the form of residential mortgage-backed securities (RMBSs).
In connection with the sale of loans or RMBSs, SCC made certain representations and warranties. Claims under these representations and warranties together with any settlement arrangements related to these losses are collectively referred to as "representation and warranty claims." These representations and warranties varied based on the nature of the transaction and the buyer's or insurer's requirements, but generally pertained to the ownership of the loan, the validity of the lien securing the loan, borrower fraud, the loan's compliance with the criteria for inclusion in the transaction, including compliance with SCC's underwriting standards or loan criteria established by the buyer, ability to deliver required documentation, and compliance with applicable laws. Representations and

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2015 Form 10-K | H&R Block, Inc.


warranties related to borrower fraud in whole loan sale transactions to institutional investors, which were generally securitized by such investors and represented approximately 68% of the disposal of loans originated in calendar years 2005, 2006 and 2007, included a "knowledge qualifier" limiting SCC's liability to those instances where SCC had knowledge of the fraud at the time the loans were sold. Representations and warranties made in other sale transactions effectively did not include a knowledge qualifier as to borrower fraud. SCC believes it would have an obligation to

16
2016 Form 10-K | H&R Block, Inc.


repurchase a loan only if it breached a representation and warranty and such breach materially and adversely affects the value of the mortgage loan or certificate holder's interest in the mortgage loan. SCC also would assert that it has no liability for the failure to repurchase any mortgage loan that has been liquidated prior to a repurchase demand, as described more fully in Item 8, note 18 to the consolidated financial statements
The statute of limitations for a contractual claim to enforce a representation and warranty obligation is generally six years or such shorter limitations period that may apply under the law of a state where the economic injury occurred. SCC believes that the limitations period begins to run from the applicable closing date of the sale of the loans or RMBS. On June 11, 2015, the New York Court of Appeals, New York's highest court, held in ACE Securities Corp. v. DB Structured Products, Inc., that the six-year statute of limitations period beginsunder New York law starts to run fromat the applicable closingtime the representations and warranties are made, not the date ofwhen the sale of the loans or RMBS.repurchase demand was denied. This decision applies to claims and lawsuits brought against SCC where New York law governs. New York law governs many, though not all, of the transactions into which SCC entered. During fiscal years 2015, 2014,However this decision would not affect representation and 2013, warranty claims and lawsuits SCC has received or may receive, for example, where the statute of limitations has been tolled by agreement or a suit was timely filed.
It is possible that in response to the statute of limitations rulings in the ACE case and similar rulings in other state and federal courts, parties seeking to pursue representation and warranty claims or lawsuits with respect to trusts where the statute of limitations for representation and warranty claims against the originator has run, may seek to distinguish certain aspects of the ACE decision, pursue alternate legal theories of recovery, or assert claims against other contractual parties such as securitization trustees.
For example, a recent ruling by a New York intermediate appellate court allowed a counterparty to pursue litigation on additional loans in the same trust even though only some of the loans complied with the condition precedent of timely pre-suit notice and opportunity to cure or repurchase. The impact on SCC, if any, from alternative legal theories seeking to avoid or distinguish the ACE decision, or judicial limitations on the ACE decision, is unclear.
SCC entered into tolling agreements with counterparties that have made a significant majorityportion of previously denied representation and warranty claims. TheseWhile these tolling agreements remain in effect, they toll the running of any applicable statute of limitations related to potential lawsuits regarding representation and warranty claims and other claims against SCC.
Development of loss estimates is subject to a high degree of management judgment and estimates may vary significantly period to period. SCC accrues a liability for losses related to representation and warranty claims when those losses are believed to be both probable and reasonably estimable. SCC has developed its estimate of losses related to representation and warranty claims based on the best information currently available, significant management judgment, and a number of factors that are subject to change, including developments in case law and the factors mentioned in Item 7, "Critical Accounting Estimates." Changes in any one of these factors could significantly impact the estimate.
SCC has accrued a liability as of April 30, 20152016, for estimated contingent losses arising from representation and warranty claims of $149.8$65.3 million. If future losses are in excess of SCC's accrued liability, those losses could have a material adverse effect on our business and our consolidated financial position, results of operations and cash flows, as SCC's financial condition, results of operations and cash flows are included in our consolidated financial statements. TheExcept where specified, the accrued liability does not include potential losses related to litigation matters discussed in the risk factor below and in Item 8, note 1715 to the consolidated financial statements. Also see Item 8, note 1816 to the consolidated financial statements.
SCC is subject to potential contingent losses related to securitization transactions in which SCC participated as a depositor or loan originator, which may result in significant financial losses.
Between January 2005 and November 2007, SCC originated mortgage loans totaling approximately $80 billion. Mortgage loans originated by SCC were sold either as whole loans to single third-party buyers, who generally securitized such loans, or in the form of RMBSs. SCC estimates approximately 90% of the loans it originated in 2005, 2006, and 2007 were securitized in approximately 110 securitization transactions. In most of these securitization transactions, SCC agreed, subject to certain conditions and limitations, to indemnify the underwriters or depositors for certain losses and expenses that the underwriters or depositors may incur as a result of certain claims made against them relating to loans originated by SCC, including certain legal expenses the underwriters or depositors incur in their defense of such claims. Some of those underwriters and depositors are defendants in lawsuits where various other parties allege a variety of claims, including violations of U.S. federal and state securities law and common law fraud based on alleged materially inaccurate or misleading disclosures, arising out of the activities of such underwriters or

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Table of Contents

depositors in their sale of RMBSs or mortgage loans. Based on information currently available to SCC, it believes that the 2022 lawsuits in which notice of a claim for indemnification has been made involve 39 securitization transactions with original investments of approximately $14$14 billion (of which the outstanding principal amount is approximately $4 billion). Certain of the notices received included, and future notices may include, a reservation of rights, which are referred to as "reserved contribution rights," that encompasses a right of contribution which may become operative if indemnification is unavailable or insufficient to cover all of the losses and expenses involved. Securitization trustees also are, or have been, involved in lawsuits related to securitization transactions in which SCC participated. Plaintiffs in these lawsuits allege, among other things, that originators, depositors, servicers or other parties breached their representations and warranties or otherwise failed to fulfill their obligations, including that securitization trustees breached their contractual obligations, breached their fiduciary duties, or violated statutory requirements by failing to properly protect the certificate holders’ interests.
Because SCC has not been a party to these lawsuits (with the exception of the Federal Home Loan Bank of Chicago v. Bank of America Funding Corporation

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Funding Corporation case discussedCook County, Illinois (Case No. 10CH45033), and settled as to SCC in Item 8, note 17)August 2015, and has not had control of thisthe litigation or settlements thereof, SCC does not have precise information about the amount of damages or other remedies being asserted, the defenses to the claims in such lawsuits, or the terms of any settlements of such lawsuits. SCC therefore cannot reasonably estimate the amount of potential losses or associated fees and expenses that may be incurred in connection with such lawsuits, which may be material. Additional lawsuits against the underwriters, depositors, or depositorssecuritization trustees may be filed in the future, and SCC may receive additional notices of claims for indemnification or contribution from underwriters, depositors, or depositorssecuritization trustees with respect to existing or new lawsuits or settlements of such lawsuits.
In addition, other counterparties to the securitization transactions, including certificate holders securitization trustees and monoline insurance companies, have filed or may file lawsuits, or may assert indemnification claims, directly against depositors and loan originators in securitization transactions alleging a variety of claims, including U.S. federal and state securities law violations, common law torts and fraud and breach of contract claims, among others. Additional or new lawsuits or claims may be filed or asserted against SCC in the future.
These matters are in the early stages. We have not concluded that a loss related to any of these indemnification claims or reserved contribution rights is probable, have not accrued a liability for these claims or rights, and are not able to estimate a reasonably estimable possible loss or range of loss for these claims or rights. However, if SCC were required to pay material amounts with respect to these matters, it could have a material adverse effect on our business and our consolidated financial position, results of operations and cash flows, as SCC's financial condition, operating results, and cash flows are included in our consolidated financial statements. See Item 8, note 1715 to the consolidated financial statements for additional information.
H&R Block has guaranteed the payment of certain limited claims against SCC.
SCC is subject to representation and warranty claims by counterparties to SCC whole loan sales and securitization transactions, including certificate holders, securitization trustees, monoline insurance companies, and subsequent purchasers of whole loans. In certain limited circumstances described below, H&R Block has outstanding guarantees of payment if claims are successfully asserted by such counterparties.
These guarantees include representation and warranty claims with respect to a limited number of whole loan sales by SCC with an aggregate outstanding principal and liquidated amount of approximately $1.4$1.0 billion as of January 31, 2013,April 30, 2016, based on the most recent data available to SCC from the servicer.SCC. There have been a total of approximately $41 million of representation and warranty claims with respect to these whole loan sales.
These guarantees also cover limited representation and warranty claims on other outstanding securitization transactions, with a potential claims exposure of less than $200 million. In addition, as is customary in divestiture transactions, H&R Block guaranteed the payment of any indemnification claims from the purchaser of SCC's servicing business, including claims relating to pre-closing services (which closing(closing occurred in 2008).
We could be subject to claims by the creditors of SCC.
As discussed above, SCC is subject to representation and warranty claims and other claims and litigation related to its past sales and securitizations of mortgage loans. Additional claims and proceedings may be made in the future. If

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2016 Form 10-K | H&R Block, Inc.


the amount that SCC is ultimately required to pay with respect to these claims and litigation, together with related administration and legal expense, exceeds its net assets, the creditors of SCC, or a bankruptcy trustee if SCC were to file or be forced into bankruptcy, may attempt to assert claims against us for payment of SCC's obligations. Claimants may also attempt to assert claims or seek payment directly from the Company even if SCC's assets exceed its liabilities. SCC's principal assets, as of April 30, 2015,2016, total approximately $480$386 million and consist primarily of an intercompany note receivable and a deferred tax asset.receivable. We believe our legal position is strong on any potential corporate veil-piercing arguments; however, if this position is challenged and not upheld, it could have a material adverse effect on our business and our consolidated financial position, results of operations and cash flows. In addition, in certain limited instances, H&R Block guaranteed amounts as outlined in the above risk factor.
ITEM 1B. UNRESOLVED STAFF COMMENTS
None.

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2015 Form 10-K | H&R Block, Inc.


ITEM 2. PROPERTIES
Most of our tax offices are operated under leases or similar agreements throughout the U.S., Canada and Australia.
We own our corporate headquarters, which is located in Kansas City, Missouri, which is also where HRB Bank is headquartered and operates its single branch location.Missouri. Our Canadian executive offices are located in a leased office in Calgary, Alberta. Our Australian executive offices are located in a leased office in Thornleigh, New South Wales.
All current leased and owned facilities are in reasonably good repair and adequate to meet our needs.
ITEM 3. LEGAL PROCEEDINGS
For a description of our material pending legal proceedings, see discussion in Item 8, note 1715 to the consolidated financial statements.
ITEM 4. MINE SAFETY DISCLOSURES
Not applicable.
PART II
ITEM 5. MARKET FOR REGISTRANT'S COMMON EQUITY, RELATED STOCKHOLDER MATTERS AND ISSUER PURCHASES OF EQUITY SECURITIES
MARKET INFORMATION AND HOLDERS - H&R Block's common stock is traded on the New York Stock Exchange (NYSE) under the symbol HRB. On May 29, 2015,31, 2016, there were 18,78917,704 shareholders of record and the closing stock price on the NYSE was $31.73$21.36 per share.
QUARTERLY STOCK PRICES AND DIVIDENDS - The quarterly information regarding H&R Block's common stock prices and dividends appears in Item 8, note 2118 to the consolidated financial statements. Although we have historically paid dividends and plan to continue to do so, there can be no assurances that circumstances will not change in the future that could affect our ability or decisions to pay dividends. See note 19 to the consolidated financial statements for discussion of HRB Bank's ability to pay dividends.
PURCHASES OF EQUITY SECURITIES AUTHORIZED FOR ISSUANCE UNDER EQUITY COMPENSATION PLANSBY THE ISSUER - The information called for by this item appearing in our definitive proxy statement under the heading "Equity Compensation Plans," to be filed no later than 120 days after April 30, 2015, is incorporated herein by reference.
A summary of our purchases of H&R Block common stock during the fourth quarter of fiscal year 20152016 is as follows:
(in 000s, except per share amounts)(in 000s, except per share amounts) (in 000s, except per share amounts) 
 
Total Number of
Shares Purchased (1)

 
Average
Price Paid
per Share

 
Total Number of Shares
Purchased as Part of
Publicly Announced
Plans or Programs (2)

 
Maximum Dollar Value of
Shares that May be Purchased
Under the Plans or Programs (2)

 
Total Number of
Shares Purchased (1)

 
Average
Price Paid
per Share

 
Total Number of Shares
Purchased as Part of
Publicly Announced
Plans or Programs (2)

 
Maximum Dollar Value of
Shares that May be Purchased
Under the Plans or Programs (2)

February 1 – February 28 1
 $34.28
 
 $857,504
February 1 – February 29 
 $34.47
 
 $1,608,342
March 1 – March 31 1
 $34.07
 
 $857,504
 3,901
 $27.80
 3,899
 $1,500,002
April 1 – April 30 1
 $32.29
 
 $857,504
 5
 $21.86
 
 $1,500,002
 3
 $33.37
     3,906
 $27.80
 3,899
  
                
(1) 
We purchased approximately 37 thousand shares in connection with funding employee income tax withholding obligations arising upon the lapse of restrictions on restricted shares and restricted share units. There were no open-market repurchases.
(2) 
In June 2008,September 2015, we announced that our Board of Directors approved an authorization to purchase up to $2.0a $3.5 billion of our common stock share repurchase program, effective through June 2012. In June 2012, our Board of Directors extended this authorization through June 2015.2019.

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PERFORMANCE GRAPH – The following graph compares the cumulative five-year total return provided to shareholders on H&R Block, Inc.'s common stock relative to the cumulative total returns of the S&P 500 index and a selected peer group. The peer group used is based on companies with similar market capitalization or public companies in the tax return preparation industry.
An investment of $100, with reinvestment of all dividends, is assumed to have been made in our common stock and in each of the indexes on April 30, 2010,2011, and its relative performance is tracked through April 30, 2015.

2016.
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Note:The peer group includes the following companies: Intuit Inc., Blucora, Inc., Liberty Tax, Inc., CBIZ, Inc., Resources Connection, Inc., ICF International, Inc., Towers Watson & Co., Navigant Consulting, Inc., and Huron Consulting Group Inc.
ITEM 6. SELECTED FINANCIAL DATA
We derived the selected consolidated financial data presented below from our audited consolidated financial statements as of and for each of the five annual periods ending April 30, 20152016. Results of operations of fiscal years 20152016, 20142015 and 20132014 are discussed in Item 7. The data set forth below should be read in conjunction with Item 7 and the consolidated financial statements in Item 8. During fiscal year 2012, we sold our previously reported Business Services segment and recorded a loss on the sale.

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2016 Form 10-K | H&R Block, Inc.


(in 000s, except per share amounts)(in 000s, except per share amounts) (in 000s, except per share amounts) 
April 30, 2015
 2014
 2013
 2012
 2011
 2016
 2015
 2014
 2013
 2012
Revenues $3,078,658
 $3,024,295
 $2,905,943
 $2,893,771
 $2,944,980
 $3,038,153
 $3,078,658
 $3,024,295
 $2,905,943
 $2,893,771
Net income from continuing operations 486,744
 500,097
 465,158
 345,968
 392,547
 383,553
 486,744
 500,097
 465,158
 345,968
Net income 473,663
 475,157
 433,948
 265,932
 406,110
 374,267
 473,663
 475,157
 433,948
 265,932
Basic earnings per share:                    
Continuing operations $1.77
 $1.82
 $1.70
 $1.16
 $1.27
Consolidated 1.72
 1.73
 1.59
 0.89
 1.31
Net income from continuing operations $1.54
 $1.77
 $1.82
 $1.70
 $1.16
Net income 1.50
 1.72
 1.73
 1.59
 0.89
Diluted earnings per share:                    
Continuing operations $1.75
 $1.81
 $1.69
 $1.16
 $1.27
Consolidated 1.71
 1.72
 1.58
 0.89
 1.31
Net income from continuing operations $1.53
 $1.75
 $1.81
 $1.69
 $1.16
Net income 1.49
 1.71
 1.72
 1.58
 0.89
Total assets $4,515,420
 $4,693,529
 $4,537,779
 $4,649,567
 $5,289,453
 $2,857,775
 $4,515,420
 $4,693,529
 $4,537,779
 $4,649,567
Long-term debt (1)
 506,088
 906,474
 906,680
 1,040,549
 1,040,084
 1,502,751
 506,088
 906,474
 906,680
 1,040,549
Stockholders' equity 1,832,949
 1,556,549
 1,263,547
 1,325,892
 1,449,574
Stockholders’ equity 23,103
 1,832,949
 1,556,549
 1,263,547
 1,325,892
Shares outstanding 275,275
 274,228
 272,635
 292,119
 305,366
 220,517
 275,275
 274,228
 272,635
 292,119
Dividends per share (2)
 $0.80
 $0.80
 $0.80
 $0.70
 $0.45
 $0.80
 $0.80
 $0.80
 $0.80
 $0.70
                    
(1) 
Includes current portion of long-term debt.
(2)
Amounts represent dividends declared. In fiscal year 2011, a dividend of $0.15 per share paid in July 2010 was declared in April 2010.

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2015 Form 10-K | H&R Block, Inc.


ITEM 7. MANAGEMENT'S DISCUSSION AND ANALYSIS OF FINANCIAL CONDITION AND RESULTS OF OPERATIONS
RECENT DEVELOPMENTS
DIVESTITURE OF H&R BLOCK BANK – On August 31, 2015 we completed the P&A Transaction. Subsequent to the closing of the P&A Transaction, neither we nor any of our subsidiaries is subject to minimum regulatory capital requirements or to regulation as a bank by the OCC, nor are our Holding Companies subject to regulatory capital requirements applicable to SLHCs or to regulation by the Federal Reserve.
Subsequent to the closing of the P&A Transaction, BofI began to offer certain H&R Block-branded financial products and services that we distribute to our clients. As a result of agreements we entered into with BofI for the offering of such products and services, and our sale of AFS securities previously held by HRB Bank, our fiscal year 2016 revenues declined approximately $20 million and pretax income from continuing operations declined approximately $35 million compared with the prior year. In addition, as a result of the deregistration of our Holding Companies as SLHCs (see Item 1, under "Recent Developments"), effective September 1, 2015 we began to report interest income on investments as other income rather than revenue. This financial reporting change had no impact on earnings, but reduced fiscal 2016 revenues by approximately $9 million when compared to fiscal 2015, resulting in a total revenue decline of $29 million related to the divestiture of HRB Bank.
See additional discussion of the P&A Transaction in Item 1 under "Recent Developments" and in Item 8, note 2 to the consolidated financial statements.
CAPITAL STRUCTURE – On September 1, 2015, we announced our intent to establish a new capital structure, including the repurchase of shares, the issuance of debt and entering into a new CLOC. In connection with that plan, we issued Senior Notes in the principal amount of $1.0 billion and repurchased 56.4 million shares of our common stock during fiscal year 2016.
See additional discussion of our new capital structure in Item 1 under "Recent Developments," in Item 7 under "Capital Resources and Liquidity" and in Item 8 note 8 and note 10 to the consolidated financial statements.
FINANCIAL OVERVIEW
A summary of our fiscal year 2016 results is as follows:
Revenues decreased $40.5 million, or 1.3%, compared to the prior year. Revenues were negatively impacted by a 5.8% decline in assisted tax returns prepared (company-owned and franchise offices combined), changes in foreign currency exchange rates, and the operational and financial reporting impacts of our divestiture of

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HRB Bank, as described above. These negative impacts were partially offset by our acquisition of franchisee businesses and favorable pricing and mix changes.
Pretax earnings fell $173.3 million, or 23.3%, due primarily to lower client volumes, operational impacts of BofI offering certain financial products and services, incremental marketing spend, and costs associated with changes to our capital structure including the divestiture of HRB Bank.
Net income from continuing operations declined $103.2 million or 21.2% compared with the prior year. Diluted earnings per share from continuing operations decreased 12.6% from the prior year to $1.53 due to a 21.2% decline in net income, partially offset by a 9.5% decline in weighted average shares outstanding.
Earnings from continuing operations before interest, taxes, depreciation and amortization (EBITDA) decreased $136.3 million, or 14.4%, to $812.2 million. Adjusted EBITDA decreased $112.4 million, or 11.8%, to $838.7 million. See "Non-GAAP Financial Information" at the end of this item for a reconciliation of non-GAAP measures.

RESULTS OF OPERATIONS
Our subsidiaries provide assisted and DIY tax return preparation retail bankingthrough multiple channels (including in-person, online and mobile applications, and desktop software) and distribute the H&R Block-branded financial products and services and other services.of BofI. Tax returns are either prepared by H&R Block tax professionals (in company-owned or franchise offices or virtually via the internet) or prepared and filed by our clients through H&R Blockour DIY tax software, either online or using our desktop software or mobile applications.
RECENT DEVELOPMENTS
In April 2014, our subsidiaries, HRB Bank and Block Financial, entered intosolutions. We operate as a P&A Agreement with BofI, which was amended in October 2014 and again in February 2015. Pursuant to the P&A Agreement, HRB Bank will sell certain assets and assign certain liabilities, includingsingle segment that includes all of HRB Bank's deposit liabilities,our continuing operations, which are designed to BofI, subjectenable clients to various closing conditions, including the receipt of certain required approvals, entry into certain additional agreements, and the fulfillment of various other customary conditions. See Item 1 under "General Development of Business" and below under "Financial Condition - HRB Bank" for additional information.
Due to the lack of regulatory approval, we continued to offer financialobtain tax preparation services products to our clients through HRB Bank during the 2015 tax season.
The obligations of the parties to complete the P&A Transaction are subject to the fulfillment of numerous conditions including regulatory approval. We cannot be certain when or if the conditions to and other components of the P&A Transaction will be satisfied, or whether the P&A Transaction will be completed. In addition, there may be changes to the terms and conditions of the P&A Agreement and other contemplated agreements as part of the regulatory approval process.    
In connection with additional agreements expected to be entered into upon the closing of the P&A Transaction, BofI will offer H&R Block-branded financial products distributed by the Company to the Company's clients. An operating subsidiary of the Company will provide certain marketing, servicing and operational support to BofI for such financial services and products. We expect the net, ongoing annual financial impact of these agreements to be dilutive by approximately $0.07 to $0.09 per share beginning in fiscal year 2016, based on current fully diluted shares outstanding. Results will vary based upon the volume of financial services products sold and the actual closing date.
H&R Block, Inc. became subject to the new SLHC regulatory capital requirements effective January 1, 2015. Until we divest HRB Bank and cease to be an SLHC, H&R Block, Inc. will remain subject to the minimum regulatory capital requirements which will likely restrict the capital allocation strategies available to us. See discussion in Item 1, "Regulation and Supervision – Bank and Holding Companies," and in Item 1A, "Risk Factors," for additional information on regulatory capital requirements for SLHCs.
OVERVIEW
A summary of our fiscal year 2015 results is as follows:
Tax Services' revenues increased $56.8 million, or 1.9%, compared to the prior year. U.S. assisted tax preparation fees increased $71.4 million, or 4.0%, while royalty revenues declined $23.4 million, or 7.4%, almost entirely due to acquisitions of franchisee businesses during the fiscal year. Return counts in our company-owned offices, excluding returns prepared in those offices acquired during fiscal year 2015, declined 4.6%.
Pretax earnings fell $24.3 million, or 3.2%, as higher revenues were offset by increases in marketing and depreciation and amortization.
Diluted earnings per share from continuing operations decreased 3.3% from the prior year to $1.75.
Adjusted earnings from continuing operations before interest, taxes, depreciation and amortization (EBITDA) increased $18.7 million, or 2.0%, to $951.0 million. See "Non-GAAP Financial Information" at the end of this item for a reconciliation of non-GAAP measures.


H&R Block, Inc. | 2015 Form 10-K
25


RESULTS OF OPERATIONS
TAX SERVICES This segment consists primarily of our assisted and DIY tax return preparation - in-person, online, desktop software and mobile applications - and related services to the general public primarily in the U.S. and its territories, Canada, and Australia. This segment also includes the activities of HRB Bank, which offers retail banking services, primarily in support of the U.S. tax business.
CORPORATE AND ELIMINATIONS Corporate operating results include net interest income and gains or losses relating to mortgage loans held for investment and residual interests in securitizations, interest expense on borrowings, other corporate expenses, and eliminations of intercompany activities.
DISCONTINUED OPERATIONS – Discontinued operations include our previously reported Business Services segment and discontinued mortgage operations.seamlessly.
Tax Services – Operating Statistics      
Operating Statistics      
Year ended April 30, 2015
 2014
 2013
 2016
 2015
 2014
TAX RETURNS PREPARED : (in 000s)
            
United States:            
Company-owned operations 8,327
 8,342
 8,907
 8,103
 8,327
 8,342
Franchise operations 4,688
 5,268
 5,598
 4,159
 4,688
 5,268
Total assisted returns 13,015
 13,610
 14,505
 12,262
 13,015
 13,610
Desktop 2,168
 2,026
 2,055
 2,085
 2,168
 2,026
Online 4,765
 4,389
 4,356
 4,670
 4,765
 4,389
Free File Alliance 676
 767
 663
 678
 676
 767
Total tax software 7,609
 7,182
 7,074
 7,433
 7,609
 7,182
Total U.S. returns 20,624
 20,792
 21,579
 19,695
 20,624
 20,792
International operations:            
Canada (1)
 2,658
 2,642
 2,517
 2,551
 2,658
 2,642
Australia 768
 746
 741
 769
 768
 746
Other 115
 21
 14
 153
 115
 21
Total international operations 3,541
 3,409
 3,272
 3,473
 3,541
 3,409
Tax returns prepared worldwide 24,165
 24,201
 24,851
 23,168
 24,165
 24,201
            
TAX OFFICES (at the peak of the tax season):
            
U.S. offices:            
Total company-owned offices 6,365
 6,086
 6,211
 6,614
 6,365
 6,086
Total franchise offices 3,921
 4,292
 4,507
 3,599
 3,921
 4,292
Total U.S. offices 10,286
 10,378
 10,718
 10,213
 10,286
 10,378
International offices:
            
Canada 1,231
 1,179
 1,139
 1,282
 1,231
 1,179
Australia 433
 409
 410
 438
 433
 409
Total international offices 1,664
 1,588
 1,549
 1,720
 1,664
 1,588
Tax offices worldwide 11,950
 11,966
 12,267
 11,933
 11,950
 11,966
            
(1) 
In fiscal years 2016, 2015 and 2014, the end of the Canadian tax season was extended from April 30 to May 5.into May. Tax returns prepared in Canada in fiscal years 2016, 2015 and 2014 includes approximately 93 thousand, 131 thousand and 141 thousand returns, respectively, in both company-owned and franchise offices which were accepted by the client after April 30. The revenues related to these returns were recognized in fiscal years 2017, 2016 and 2015, respectively.


2622
20152016 Form 10-K | H&R Block, Inc.



Consolidated – Financial Results         (in 000s)      (in 000s, except per share amounts) 
Year ended April 30, 2015 2014 2016 2015 $ Change % Change
 Tax Services
 Corporate and Eliminations Total Tax Services Corporate and Eliminations Total
Tax preparation fees:                    
U.S. assisted $1,865,438
 $
 $1,865,438
 $1,794,043
 $
 $1,794,043
 $1,890,175
 $1,865,438
 $24,737
 1.3 %
International 207,772
 
 207,772
 200,152
 
 200,152
 190,527
 207,772
 (17,245) (8.3)%
U.S. DIY 231,854
 
 231,854
 206,516
 
 206,516
 234,341
 231,854
 2,487
 1.1 %
 2,305,064
 
 2,305,064
 2,200,711
 
 2,200,711
 2,315,043
 2,305,064
 9,979
 0.4 %
Royalties 292,743
 
 292,743
 316,153
 
 316,153
 266,418
 292,743
 (26,325) (9.0)%
Revenues from refund transfers 171,094
 
 171,094
 181,394
 
 181,394
Revenues from Refund Transfers 165,152
 171,094
 (5,942) (3.5)%
Revenues from Emerald Card® 103,300
 
 103,300
 103,730
 
 103,730
 92,608
 103,300
 (10,692) (10.4)%
Revenues from Peace of Mind® Extended Service Plan 81,551
 
 81,551
 89,685
 
 89,685
 86,830
 81,551
 5,279
 6.5 %
Interest and fee income on Emerald Advance 57,202
 
 57,202
 56,877
 
 56,877
 57,268
 57,202
 66
 0.1 %
Other 45,345
 22,359
 67,704
 50,910
 24,835
 75,745
 54,834
 67,704
 (12,870) (19.0)%
Total revenues 3,056,299
 22,359
 3,078,658
 2,999,460
 24,835
 3,024,295
 3,038,153
 3,078,658
 (40,505) (1.3)%
                    
Compensation and benefits:                    
Field wages 731,309
 
 731,309
 702,312
 
 702,312
 724,019
 731,309
 (7,290) (1.0)%
Other wages 158,463
 18,234
 176,697
 169,583
 22,997
 192,580
 166,445
 176,697
 (10,252) (5.8)%
Benefits and other compensation 167,178
 15,823
 183,001
 158,203
 13,307
 171,510
��183,512
 183,001
 511
 0.3 %
 1,056,950
 34,057
 1,091,007
 1,030,098
 36,304
 1,066,402
 1,073,976
 1,091,007
 (17,031) (1.6)%
Occupancy and equipment 375,392
 351
 375,743
 363,590
 1,446
 365,036
 405,493
 375,743
 29,750
 7.9 %
Marketing and advertising 271,866
 1,816
 273,682
 237,214
 1,549
 238,763
 297,762
 273,682
 24,080
 8.8 %
Depreciation and amortization 159,787
 17
 159,804
 115,488
 116
 115,604
 173,598
 159,804
 13,794
 8.6 %
Bad debt 75,003
 (10) 74,993
 71,733
 8,274
 80,007
 75,395
 74,993
 402
 0.5 %
Supplies 42,808
 64
 42,872
 36,454
 73
 36,527
 36,340
 42,872
 (6,532) (15.2)%
Other 242,054
 23,837
 265,891
 260,676
 42,790
 303,466
 342,397
 265,891
 76,506
 28.8 %
Total operating expenses 2,223,860
 60,132
 2,283,992
 2,115,253
 90,552
 2,205,805
 2,404,961
 2,283,992
 120,969
 5.3 %
Other income 799
 515
 1,314
 10,664
 25,651
 36,315
 17,701
 1,314
 16,387
 **
Interest expense on borrowings (2,067) (43,179) (45,246) (2,137) (53,142) (55,279) (68,962) (45,246) (23,716) (52.4)%
Other expenses (7,935) 6
 (7,929) (26,367) (6,043) (32,410) (12,452) (7,929) (4,523) (57.0)%
Pretax income (loss) $823,236
 $(80,431) 742,805
 $866,367
 $(99,251) $767,116
Pretax income 569,479
 742,805
 (173,326) (23.3)%
Income taxes     256,061
     267,019
 185,926
 256,061
 (70,135) (27.4)%
Net income from continuing operationsNet income from continuing operations   486,744
     500,097
 383,553
 486,744
 (103,191) (21.2)%
Net loss from discontinued operationsNet loss from discontinued operations   (13,081)     (24,940) (9,286) (13,081) 3,795
 29.0 %
Net income     $473,663
     $475,157
 $374,267
 $473,663
 $(99,396) (21.0)%
                    
Basic earnings (loss) per share:                    
Continuing operations     $1.77
     $1.82
 $1.54
 $1.77
 $(0.23) (13.0)%
Discontinued operations     (0.05)     (0.09) (0.04) (0.05) 0.01
 20.0 %
Consolidated     $1.72
     $1.73
 $1.50
 $1.72
 $(0.22) (12.8)%
                    
Diluted earnings (loss) per share:Diluted earnings (loss) per share:          Diluted earnings (loss) per share:      
Continuing operations     $1.75
     $1.81
 $1.53
 $1.75
 $(0.22) (12.6)%
Discontinued operations     (0.04)     (0.09) (0.04) (0.04) 
  %
Consolidated     $1.71
     $1.72
 $1.49
 $1.71
 $(0.22) (12.9)%
                    
EBITDA from continuing operations (1)
EBITDA from continuing operations (1)
   $948,537
     $940,108
 $812,218
 $948,537
 $(136,319) (14.4)%
EBITDA from continuing operations - adjusted (1)
EBITDA from continuing operations - adjusted (1)
 951,006
     932,329
 838,654
 951,006
 (112,352) (11.8)%
                    
(1) 
See "Non-GAAP Financial Information" at the end of this item for a reconciliation of non-GAAP measures.
FISCAL 2016 COMPARED TO FISCAL 2015
Revenues decreased $40.5 million, or 1.3%, compared to the prior year.
U.S. assisted tax preparation fees increased $24.7 million, or 1.3%, while royalty revenues declined $26.3 million, or 9.0%. We acquired a number of franchisee businesses during the year, and declines in royalty revenues are due

H&R Block, Inc. | 20152016 Form 10-K
2723


primarily to the associated loss of royalties when those businesses are acquired, and to a lesser extent a decline in client volumes served by franchise offices. The increase in U.S. assisted tax preparation fees is primarily the result of revenues from acquired franchise businesses and price increases, offset by a decline in tax returns prepared in company-owned offices. Return counts in our company-owned offices, excluding the impact of returns prepared in those offices resulting from acquired franchisee businesses, declined 6.2% from the prior year. We acquired 260 franchise offices in fiscal year 2016 and 350 franchise offices in fiscal year 2015. We expect to continue to acquire franchisee businesses in the future, but at levels below fiscal years 2016 and 2015.
International tax preparation fees decreased $17.2 million, or 8.3%. The decrease was driven by a $23.0 million decline resulting from unfavorable changes in foreign currency exchange rates, partially offset by favorable volume and price changes.
Fees from our U.S. DIY business increased $2.5 million, or 1.1%, as improved monetization for new and existing clients coupled with an increase in product attach rates were partially offset by a 2.6% decrease in paid returns.
Fees earned on RTs decreased $5.9 million, or 3.5%, primarily due to lower assisted return volumes.
Revenues from H&R Block Emerald Prepaid MasterCard® transactions decreased $10.7 million, or 10.4%, primarily due to our agreement with BofI and lower assisted return volumes.
Revenue from fees for our POM is initially deferred, and recognized over the term of the service plan based on actual claims paid in relation to projected claims. Revenue increased $5.3 million, or 6.5%, primarily due to a change in projected claims that resulted in an increase in revenue recognized last year.
Other revenues declined $12.9 million, or 19.0%, primarily due to the presentation of income from our mortgage loan portfolio and investments in AFS securities as other income in the current year rather than as revenue in the prior year. See Item 8, note 1 to the consolidated financial statements.
Total operating expenses increased $121.0 million, or 5.3%, from the prior year. Total compensation and benefits decreased $17.0 million primarily due to a decline in short-term incentive compensation and the impact of changes in foreign currency exchange rates. Occupancy and equipment expenses increased $29.8 million, or 7.9%, primarily due to a 4.0% increase in company-owned offices resulting from acquisitions of franchisee and competitor businesses. Marketing and advertising expenses increased $24.1 million due to planned increases in tax season spend, including our sweepstakes campaign. Depreciation and amortization expense increased $13.8 million, or 8.6%, primarily due to acquisitions of franchisee and competitor businesses. Other expenses increased $76.5 million, or 28.8%, primarily due to costs totaling $20.7 million associated with capital transactions and the divestiture of HRB Bank, fees paid to BofI for products and services they offer to our clients, and increased litigation and consulting expenses.
Other income increased $16.4 million primarily due to the inclusion of interest income on our mortgage loan portfolio and AFS securities (reported as revenue in the prior period), as discussed above and in Item 8, note 1 to the consolidated financial statements. Interest expense increased $23.7 million, or 52.4%, due primarily to issuance of our Senior Notes in September 2015 in the aggregate principal amount of $1.0 billion.
Pretax income for fiscal year 2016 decreased $173.3 million, or 23.3%, over the prior year. The pretax margin decreased to 18.7% in fiscal year 2016 from 24.1% in fiscal year 2015. Net income from continuing operations declined $103.2 million or 21.2% compared with the prior year. Diluted earnings per share from continuing operations decreased 12.6% from the prior year to $1.53 due to a 21.2% decline in net income, partially offset by a 9.5% decline in weighted average shares outstanding.
The net loss from our discontinued operations totaled $9.3 million for the current year, compared to a net loss of $13.1 million in the prior year. Pretax losses of mortgage operations totaled $18.6 million, compared to $27.1 million in the prior year, and resulted primarily from litigation expenses and provisions related to SCC's estimated contingent losses for representation and warranty claims of $4.0 million and $16.0 million for fiscal years 2016 and 2015, respectively.

24
2016 Form 10-K | H&R Block, Inc.


Consolidated – Financial Results     (in 000s, except per share amounts) 
Year ended April 30, 2015 2014 $ Change % Change
Tax preparation fees:        
U.S. assisted $1,865,438
 $1,794,043
 $71,395
 4.0 %
International 207,772
 200,152
 7,620
 3.8 %
U.S. DIY 231,854
 206,516
 25,338
 12.3 %
  2,305,064
 2,200,711
 104,353
 4.7 %
Royalties 292,743
 316,153
 (23,410) (7.4)%
Revenues from Refund Transfers 171,094
 181,394
 (10,300) (5.7)%
Revenues from Emerald Card® 103,300
 103,730
 (430) (0.4)%
Revenues from Peace of Mind® Extended Service Plan 81,551
 89,685
 (8,134) (9.1)%
Interest and fee income on Emerald Advance 57,202
 56,877
 325
 0.6 %
Other 67,704
 75,745
 (8,041) (10.6)%
Total revenues 3,078,658
 3,024,295
 54,363
 1.8 %
         
Compensation and benefits:        
Field wages 731,309
 702,312
 28,997
 4.1 %
Other wages 176,697
 192,580
 (15,883) (8.2)%
Benefits and other compensation 183,001
 171,510
 11,491
 6.7 %
  1,091,007
 1,066,402
 24,605
 2.3 %
Occupancy and equipment 375,743
 365,036
 10,707
 2.9 %
Marketing and advertising 273,682
 238,763
 34,919
 14.6 %
Depreciation and amortization 159,804
 115,604
 44,200
 38.2 %
Bad debt 74,993
 80,007
 (5,014) (6.3)%
Supplies 42,872
 36,527
 6,345
 17.4 %
Other 265,891
 303,466
 (37,575) (12.4)%
Total operating expenses 2,283,992
 2,205,805
 78,187
 3.5 %
Other income 1,314
 36,315
 (35,001) (96.4)%
Interest expense on borrowings (45,246) (55,279) 10,033
 18.1 %
Other expenses (7,929) (32,410) 24,481
 75.5 %
Pretax income 742,805
 767,116
 (24,311) (3.2)%
Income taxes 256,061
 267,019
 (10,958) (4.1)%
Net income from continuing operations 486,744
 500,097
 (13,353) (2.7)%
Net loss from discontinued operations (13,081) (24,940) 11,859
 47.6 %
Net income $473,663
 $475,157
 $(1,494) (0.3)%
      ��  
Basic earnings (loss) per share:        
Continuing operations $1.77
 $1.82
 $(0.05) (2.7)%
Discontinued operations (0.05) (0.09) 0.04
 44.4 %
Consolidated $1.72
 $1.73
 $(0.01) (0.6)%
         
Diluted earnings (loss) per share:        
Continuing operations $1.75
 $1.81
 $(0.06) (3.3)%
Discontinued operations (0.04) (0.09) 0.05
 55.6 %
Consolidated $1.71
 $1.72
 $(0.01) (0.6)%
         
EBITDA from continuing operations (1)
 $948,537
 $940,108
 $8,429
 0.9 %
EBITDA from continuing operations - adjusted (1)
 951,006
 $932,329
 18,677
 2.0 %
         
(1)
See "Non-GAAP Financial Information" at the end of this item for a reconciliation of non-GAAP measures.
FISCAL 2015 COMPARED TO FISCAL 2014
TAX SERVICES – Tax Services' revenuesRevenues increased $56.8$54.4 million, or 1.9%1.8%, compared to the prior year.fiscal year 2014. U.S. assisted tax preparation fees increased $71.4 million, or 4.0%, while royalty revenues declined $23.4 million, or 7.4%, almost entirely due to acquisitions of franchisee businesses during the fiscal year.businesses. Return counts in our company-owned offices, excluding returns prepared in those offices acquired during fiscal year 2015, declined 4.6%. from fiscal year 2014.

H&R Block, Inc. | 2016 Form 10-K
25


International tax preparation fees increased $7.6 million, or 3.8%, due primarily to pricing changes, partially offset by unfavorable exchange rates.
Tax preparation fees from our U.S. DIY business increased $25.3 million, or 12.3%, primarily due to an 8.1% increase in paid returns. The remaining increase iswas due to better monetization of new and existing clients and a higher number of more complicated returns.
Fees earned on RTs decreased $10.3 million, or 5.7%, primarily due to lower assisted return volumes.
Revenue from fees for our POM is initially deferred, and recognized over the term of the service plan based on actual claims paid in relation to projected claims. Revenue decreased $8.1 million, or 9.1%, in fiscal year 2015 primarily due to a change in projected claims that resulted in an increase in revenue recognized last year.in fiscal year 2014.
Total operating expenses increased $108.6$78.2 million, or 5.1%3.5%, from the prior year.fiscal year 2014. Total compensation and benefits increased $26.9$24.6 million primarily due to higher variable field wages resulting from increased revenues and increased training costs. Occupancy and equipment expenses increased $11.8$10.7 million, or 3.2%2.9%, primarily due to a 4.6% increase in company-owned offices resulting from franchise acquisitions. Marketing and advertising expenses increased $34.7$34.9 million due to a planned increase in national advertising spend as part of our current year marketing strategy.advertising. Depreciation and amortization expense increased $44.3$44.2 million, or 38.4%38.2%, primarily due to acquisitions of franchisee and competitor businesses and improvements to existing offices. Other expenses decreased $18.6$37.6 million, or 7.1%12.4%, primarily due to lower litigation and consulting costs in the current year.
Other income declined $9.9$35.0 million, primarily due to a gain of $18.3 million on the sale of residual interests in mortgage securitizations and a $10.1 million gain on the sale of an intangible customer list, assetwhich were both recognized in the prior year.fiscal year 2014. Interest expense declined $10.0 million, or 18.1%, due to repayment of our Senior Notes that matured in October 2014. Other expenses declined $18.4$24.5 million primarily due to an other-than-temporary impairment on AFS securities of $12.4 million recorded in the priorfiscal year 2014, coupled with a decline of $6.7$12.3 million in foreign currency losses.
Pretax income for fiscal year 2015 decreased $43.1 million, or 5.0%, over the prior year. The pretax margin for the segment decreased to 26.9% in fiscal year 2015 from 28.9% in fiscal year 2014.
CORPORATE Bad debt expense declined $8.3 million from the prior year due to improved collateral values. Other operating expenses decreased $19.0 million, or 44.3%, primarily due to declines in litigation, insurance, consulting and loan servicing costs.
Other income declined $25.1 million, primarily due to a gain of $18.3 million recognized in fiscal year 2014 on the sale of residual interests in mortgage securitizations. Interest expense declined $10.0 million, or 18.7%, due to repayment of our notes that matured in October 2014. Other expenses declined $6.0 million primarily due to lower foreign currency losses.
DISCONTINUED OPERATIONS The net loss from our discontinued operations totaled $13.1 million for the currentfiscal year 2015, compared to a net loss of $24.9 million in the prior year.
fiscal year 2014. Pretax losses of mortgage operations totaled $27.1 million, compared to $38.5 million in the priorfiscal year 2014, and resulted primarily from loss provisions related to SCC's estimated contingent losses for representation and warranty claims of $16.0 million and $25.0 million for fiscal years 2015 and 2014,, respectively.
Our discontinued Business Services segment also recorded favorable adjustments resulting in an improvement of $7.5 million in legal settlements during fiscal year 2015 over the prior year.

28
2015 Form 10-K | H&R Block, Inc.


Consolidated – Financial Results         (in 000s) 
Year ended April 30, 2014 2013
  Tax Services
 Corporate and Eliminations Total Tax Services Corporate and Eliminations Total
Tax preparation fees:            
U.S. assisted $1,794,043
 $
 $1,794,043
 $1,712,319
 $
 $1,712,319
International 200,152
 
 200,152
 220,870
 
 220,870
U.S. DIY 206,516
 
 206,516
 189,341
 
 189,341
  2,200,711
 
 2,200,711
 2,122,530
 
 2,122,530
Royalties 316,153
 
 316,153
 318,386
 
 318,386
Revenues from refund transfers 181,394
 
 181,394
 158,176
 
 158,176
Revenues from Emerald Card® 103,730
 
 103,730
 98,896
 
 98,896
Revenues from Peace of Mind® Extended Service Plan 89,685
 
 89,685
 71,355
 
 71,355
Interest and fee income on Emerald Advance 56,877
 
 56,877
 59,657
 
 59,657
Other 50,910
 24,835
 75,745
 48,967
 27,976
 76,943
Total revenues 2,999,460
 24,835
 3,024,295
 2,877,967
 27,976
 2,905,943
             
Compensation and benefits:            
Field wages 702,312
 
 702,312
 654,794
 
 654,794
Other wages 169,583
 22,997
 192,580
 150,306
 19,030
 169,336
Benefits and other compensation 158,203
 13,307
 171,510
 148,492
 10,526
 159,018
  1,030,098
 36,304
 1,066,402
 953,592
 29,556
 983,148
Occupancy and equipment 363,590
 1,446
 365,036
 354,430
 308
 354,738
Marketing and advertising 237,214
 1,549
 238,763
 270,240
 543
 270,783
Depreciation and amortization 115,488
 116
 115,604
 92,004
 403
 92,407
Bad debt 71,733
 8,274
 80,007
 77,402
 13,283
 90,685
Supplies 36,454
 73
 36,527
 40,131
 70
 40,201
Other 260,676
 42,790
 303,466
 268,034
 34,964
 302,998
Total operating expenses 2,115,253
 90,552
 2,205,805
 2,055,833
 79,127
 2,134,960
Other income 10,664
 25,651
 36,315
 2,142
 10,433
 12,575
Interest expense on borrowings (2,137) (53,142) (55,279) (2,172) (72,125) (74,297)
Other expenses (26,367) (6,043) (32,410) (961) (6,289) (7,250)
Pretax income (loss) $866,367
 $(99,251) 767,116
 $821,143
 $(119,132) $702,011
Income taxes     267,019
     236,853
Net income from continuing operations   500,097
     465,158
Net loss from discontinued operations   (24,940)     (31,210)
Net income     $475,157
     $433,948
             
Basic earnings (loss) per share:            
Continuing operations     $1.82
     $1.70
Discontinued operations     (0.09)     (0.11)
Consolidated     $1.73
     $1.59
             
Diluted earnings (loss) per share:            
Continuing operations     $1.81
     $1.69
Discontinued operations     (0.09)     (0.11)
Consolidated     $1.72
     $1.58
             
EBITDA from continuing operations (1)
   $940,108
     $874,375
EBITDA from continuing operations - adjusted (1)
 932,329
     884,245
             
(1)
See "Non-GAAP Financial Information" at the end of this item for a reconciliation of non-GAAP measures.

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FISCAL 2014 COMPARED TO FISCAL 2013
TAX SERVICES – Tax Services' revenues increased $121.5 million, or 4.2%, compared to the prior year primarily due to an increase in U.S. tax preparation fees of $81.7 million, or 4.8%. Elimination in virtually all markets of a prior year offer to prepare certain 1040EZ tax returns at no charge (resulting in a one-time increase of over $30 million), a shift to more complex returns, and other pricing changes resulted in higher revenues. Other pricing changes primarily related to targeted changes to our pricing strategy for a limited number of clients who were receiving significant discounts and beginning to charge for tax return extensions. This increase was partially offset by a 6.3% decline in returns prepared driven primarily by our decision to discontinue the free 1040EZ offer.
International tax preparation fees decreased $20.7 million, or 9.4%, due primarily to unfavorable exchange rates and extension of the Canadian tax season to May 5th.
U.S. DIY revenue increased $17.2 million, or 9.1%, primarily due to tax software product enhancements and monetization efforts.
Fees earned on RTs increased $23.2 million, or 14.7%, primarily due to elimination of certain price discounts and higher volumes for our online clients.
POM revenue increased in fiscal year 2014 primarily due to improving claim experience and lower estimates of projected claims.
Total expenses increased $59.4 million, or 2.9%, from the prior year. Total compensation and benefits increased $76.5 million primarily due to higher variable field wages resulting from increased revenues and increases to in-office customer service support staff. Occupancy and equipment expenses increased $9.2 million, or 2.6%, primarily due to a 4.8% increase in company-owned offices. Marketing and advertising expenses declined $33.0 million due to a planned reduction in national advertising spend. Depreciation and amortization expense increased $23.5 million, or 25.5%, primarily due to office upgrades and competitor acquisitions. Other expenses decreased $7.4 million, or 2.7%, primarily due to declines in POM and related claims, partially offset by higher consulting and travel costs.
Other income increased $8.5 million primarily due to a $10.1 million gain on the sale of an intangible customer list asset. Other expenses increased $25.4 million, primarily due to an other-than-temporary impairment on AFS securities of $12.4 million, coupled with an increase of $12.8 million in foreign currency losses.
Pretax income for fiscal year 2014 increased $45.2 million, or 5.5%, over the prior year. The pretax margin for the segment increased to 28.9% in fiscal year 2014 from 28.5% in fiscal year 2013.
CORPORATE – Interest expense declined $19.0 million, or 26.3%, due to lower interest rates on our long-term debt, coupled with lower principal balances outstanding. Other expenses increased $7.8 million, or 22.4%, primarily due to higher consulting and insurance expenses.
Other income increased $15.2 million, primarily due to a gain of $18.3 million recognized on the sale of residual interests in mortgage securitizations, partially offset by lower accretion on those residuals. Other expenses were essentially flat as higher foreign currency losses in fiscal year 2014 were offset by the loss on extinguishment of debt recorded in fiscal year 2013.
DISCONTINUED OPERATIONS – The net loss from
Discontinued operations include our discontinued operations totaled $24.9 million for fiscal year 2014, compared to a net loss of $31.2 million in fiscal year 2013.
Pretax losses of mortgage operations totaled $38.5 million, compared to $52.1 million in fiscal year 2013, and resulted primarily from loss provisions related to SCC's estimated contingent losses for representation and warranty claims of $25.0 million and $40.0 million for fiscal years 2014 and 2013, respectively.operations.
CONTINGENT LOSSES SCC has accrued a liability as of April 30, 20152016 for estimated contingent losses arising from representation and warranty claims of $149.8$65.3 million. The estimate of accrued loss is based on the best information currently available, significant management judgment, and a number of factors that are subject to change, including developments in case law and theother factors, including those mentioned in "Critical Accounting Estimates" below. Changes in any one of these factors could significantly impact the estimate.
Losses may also be incurred with respect to various indemnification claims or reserved contribution rights by underwriters, depositors, and depositorssecuritization trustees in securitization transactions in which SCC participated. SCC has not concluded that a

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2015 Form 10-K | H&R Block, Inc.


loss is probable or reasonably estimable related to these indemnification claims, or reserved contribution rights, therefore there is no accrued liability for these contingent losses as of April 30, 20152016.
See additional discussion in Item 1A, "Risk Factors," "Critical Accounting Estimates" below and in Item 8, note 1816 to the consolidated financial statements.
CRITICAL ACCOUNTING ESTIMATES
We consider the estimates discussed below to be critical to understanding our financial statements, as they require the use of significant judgment and estimation in order to measure, at a specific point in time, matters that are inherently uncertain. Specific methods and assumptions for these critical accounting estimates are described in the following paragraphs. We have reviewed and discussed each of these estimates with the Audit Committee of our Board of Directors. For all of these estimates, we caution that future events rarely develop precisely as forecasted and estimates routinely require adjustment and may require material adjustment.

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2016 Form 10-K | H&R Block, Inc.


See Item 8, note 1 to the consolidated financial statements, which discusses accounting policies we have selected when there are acceptable alternatives and new or proposed accounting standards that may affect our financial reporting in the future.
LOSSES ARISING FROM REPRESENTATIONS AND WARRANTIES
Nature of Estimates Required. SCC accrues a liability for losses related to representation and warranty claims when those losses are believed to be both probable and reasonably estimable. Development of loss estimates is subject to significanta high degree of management judgment, and estimates may vary significantly period to period.
Assumptions and Approach Used. SCC has entered into tolling agreements with counterparties that have made a significant majorityportion of previously denied representation and warranty claims. TheseWhile these tolling agreements remain in effect, they toll the running of any applicable statute of limitations related to potential lawsuits regarding representation and warranty claims and other claims against SCC.
Beginning in the fourth quarter of fiscal year 2013 and continuing through fiscal year 2015, SCC has been engaged in discussions with these counterparties since fiscal year 2013 regarding the bulk settlement of previously denied and potential future claims.representation and warranty and other claims against SCC. Based on settlement discussions with certainthese counterparties, SCC believes a bulk settlement approach, rather than the loan-by-loan resolution process, will be needed to resolve all of the representation and warranty and other claims that are the subject of these discussions. On December 5, 2014, SCC entered into a settlement agreement to resolve certain of these claims. On December 18, 2015, SCC entered into settlement agreements with two additional counterparties to resolve certain additional claims, subject to the terms and conditions set forth in the settlement agreements. The amountamounts paid under the settlement agreement wasagreements were fully covered by prior accruals. In the event that the ongoing efforts to settle are not successful, SCC believes claim volumes may increase or litigation may result.
SCC will continue to vigorously contest any request for repurchase when it has concluded that a valid basis for repurchase does not exist. SCC's decision whether to engage in bulk settlement discussions is based on factors that vary by counterparty or type of counterparty, and include the considerations (described below) used by SCC in determining its loss estimate.
SCC's loss estimate for representation and warranty claims is based on the best information currently available, significant management judgment, and a number of factors that are subject to change, including developments in case law and the factors mentioned below. These factors include the terms of SCC's prior bulk settlements, the terms expected to result from ongoing bulk settlement discussions, and an assessment of, among other things, historical claim results, threatened claims, terms and provisions of related agreements, counterparty willingness to pursue a settlement, legal standing of counterparties to provide a comprehensive settlement, bulk settlement methodologies used and publicly disclosed by other market participants, the potential pro-rata realization of the claims as compared to all claims, and other relevant facts and circumstances when developing its estimate of probable loss. SCC believes that the most significant of these factors are the terms expected to result from ongoing bulk settlement discussions, which have been primarily influenced by the bulk settlement methodologies used and publicly disclosed by other market participants, and the anticipated pro-rata realization of the claims of particular counterparties as compared to the anticipated realization if all claims and litigation were resolved together with payment of SCC's related administration and legal expense. Changes in any one of the factors mentioned above could significantly impact the estimate.

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Sensitivity of Estimate to Change. It is reasonably possible that future losses related to representation and warranty lossesclaims may vary from the amounts accrued for these exposures. SCC currently believes the aggregate range of reasonably estimable possible losses in excess of amounts accrued is not material. This estimated range is based on the best information currently available, significant management judgment and a number of factors that are subject to change, including developments in case law and the factors listedmentioned above. The actual loss that may be incurred could differ materially from our accrual or the estimate of reasonably possible losses.
SCC has accrued a liability as of April 30, 20152016, for estimated contingent losses arising from representation and warranty claims of $149.8$65.3 million. SCC accrued incremental loss provisions of $16$4 million in fiscal year 20152016, $2516 million in fiscal year 20142015, and $40$25 million in fiscal year 2013.2014.
If the amount that SCC is ultimately required to pay with respect to claims and litigation related to its past sales and securitizations of mortgage loans, together with payment of SCC's related administration and legal expense, exceeds SCC's net assets, the creditors of SCC, or a bankruptcy trustee if SCC were to file or be forced into bankruptcy,

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may attempt to assert claims against us for payment of SCC's obligations. Claimants may also attempt to assert claims against or seek payment directly from the Company even if SCC's assets exceed its liabilities.liabilities. SCC's principal assets, as of April 30, 2015,2016, total approximately $480$386 million and consist primarily of an intercompany note receivable and a deferred tax asset.receivable. We believe our legal position is strong on any potential corporate veil-piercing arguments; however, if this position is challenged and not upheld, it could have a material adverse effect on our business and our consolidated financial position, results of operations and cash flows.
The accrued liability does not include potential losses related to litigation and indemnification matters discussed in Item 1A, "Risk Factors" and in Item 8, note 1715 to the consolidated financial statements. Also see Item 8, note 1816 to the consolidated financial statements.
LITIGATION AND RELATED CONTINGENCIES
Nature of Estimates Required. We accrue liabilities related to certain legal matters for which we believe it is probable that a loss has been incurred and the amount of such loss can be reasonably estimated. Assessing the likely outcome of pending or threatened litigation, including the amount of potential loss, if any, is highly subjective. 
Assumptions and Approach Used. We are subject to pending or threatened litigation claims and indemnification claims, which are described in Item 8, note 1715 to the consolidated financial statements. It is our policy to routinely assess the likelihood of any adverse judgments or outcomes related to legal matters, as well as ranges of probable losses. A determination of the amount of the liability required to be accrued, if any, for these contingencies is made after analysis of each known issue and an analysis of historical experience. In cases where we have concluded that a loss is only reasonably possible or remote, or is not reasonably estimable, no liability is accrued.
Sensitivity of Estimate to Change. It is reasonably possible that future litigation and related contingent losses may vary from the amounts accrued. For some matters where a liability has not been accrued, we are able to estimate a reasonably possible loss or range of loss. Those matters for which an estimate is not reasonably possible are not included within this estimated range. Therefore, this estimated range of reasonably possible loss represents what we believe to be an estimate of reasonably possible loss only for certain matters meeting these criteria. It does not represent our maximum loss exposure. For those matters, and for matters where a liability has been accrued, as of April 30, 20152016, we believe the aggregate range of reasonably possible losses in excess of amounts accrued is not material. However, our judgments on whether a loss is probable, reasonably possible or remote and our estimates of probable loss amounts may differ from actual results due to difficulties in predicting the outcome of jury trials, arbitration hearings, settlement discussions and related activity, predicting the outcome of class certification actions and numerous other uncertainties. Due to the number of claims which are periodically asserted against us, and the magnitude of damages sought in those claims, actual losses in the future may significantly differ from our current estimates.
INCOME TAXESUNCERTAIN TAX POSITIONS
Nature of Estimates Required. The income tax laws of jurisdictions in which we operate are complex and subject to different interpretations by the taxpayer and applicable government taxing authorities. Income tax returns filed by us are based on our interpretation of these rules. The amount of income taxes we pay is subject to ongoing audits by federal, state and foreign tax authorities, which may result in proposed assessments, including assessments of interest

32
2015 Form 10-K | H&R Block, Inc.


or penalties. We have accrued a liability for uncertain tax positions that reflects our judgment as to the ultimate resolution of the applicable issues if subject to judicial review or other settlement.
Assumptions and Approach Used. We evaluate each uncertain tax position based on its technical merits. If we determine it is more likely than not a tax position will be sustained based on its technical merits, we record the impact of the position in our consolidated financial statements at the largest amount that is greater than fifty percent likely of being realized upon ultimate settlement. We do not record a tax benefit for tax positions where we have concluded it is not more likely than not to be sustained. Differences between a tax position taken or expected to be taken in our tax returns and the amount of benefit recognized and measured in the financial statements result in unrecognized tax benefits, which are recorded in the balance sheet as either a liability for unrecognized tax benefits or reductions to recorded tax assets, as applicable.
Sensitivity of Estimate to Change. Our assessment of the technical merits and measurement of tax benefits associated with uncertain tax positions is subject to a high degree of judgment and estimation. Actual results may

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2016 Form 10-K | H&R Block, Inc.


differ from our current judgments due to a variety of factors, including changes in law, interpretations of law by taxing authorities that differ from our assessments, changes in the jurisdictions in which we operate and results of routine tax examinations. We believe we have adequately provided for any reasonably foreseeable outcome related to these matters. However, our future results may include favorable or unfavorable adjustments to our estimated tax liabilities in the period the assessments are made or resolved, or when statutes of limitation on potential assessments expire. As a result, our effective tax rate may fluctuate on a quarterly basis.
As of April 30, 2015,2016, we accrued liabilities for unrecognized tax benefits on uncertain tax positions of approximately $86$112 million. Of the total gross unrecognized tax benefit as of April 30, 2015,2016, approximately $55$82 million would impact our effective tax rate if ultimately recognized.
INCOME TAXES VALUATION OF DEFERRED TAX ASSETS
Nature of Estimates Required. We account for income taxes under the asset and liability method, which requires us to record deferred income tax assets and liabilities for future tax consequences attributable to differences between the financial statement carrying value of existing assets and liabilities and their respective tax basis. Deferred taxes are determined separately for each tax-paying component within each tax jurisdiction based on provisions of enacted tax law.
We record a valuation allowance to reduce our deferred tax assets to the estimated amount that we believe is more likely than not to be realized. Determination of a valuation allowance for deferred tax assets requires that we make judgments about future matters that are not certain, including projections of future taxable income and evaluating potential tax-planning strategies.
Assumptions and Approach Used. Our deferred tax assets include state and foreign tax loss carry-forwards, which in some cases have been reduced by a valuation allowance. We have considered taxable income in carry-back periods, historical and forecasted earnings, future taxable income, the mix of earnings in the jurisdictions in which we operate, and tax planning strategies in determining the need for a valuation allowance and the estimated amount of these deferred tax assets that will more likely than not be realized.
Sensitivity of Estimate to Change. To the extent that actual results differ from our current assumptions, valuation allowances for deferred tax assets will increase or decrease. In the event we determine that we could not realize all or part of our deferred tax assets in the future, an adjustment would be charged to earnings in the period in which we make such determination. Likewise, if we later determine it is more likely than not that we could realize the deferred tax assets, we would reverse the applicable portion of the previously provided valuation allowance.
As of April 30, 2015,2016, valuation allowances for our deferred tax assets totaled $25$22 million. As a result of changes in deferred tax valuation allowances, our effective tax rate decreased 0.5% and increased 0.2% and 1.5% in fiscal years 2016 and 2015, and 2014, respectively.
NEW ACCOUNTING PRONOUNCEMENTS
See Item 8, note 1 to the consolidated financial statements for a discussion of recently issued accounting pronouncements.

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FINANCIAL CONDITION
These comments should be read in conjunction with the consolidated balance sheets and consolidated statements of cash flows included in Item 8.
CAPITAL RESOURCES AND LIQUIDITY
OVERVIEW – Our primary sources of capital and liquidity include cash from operations (including changes in working capital), draws on our 2015 CLOC, and issuances of debt. We use our sources of liquidity primarily to fund working capital, service and repay debt, pay dividends, repurchase shares of our common stock, and acquire businesses.
Our operations are highly seasonal and substantially all of our revenues and cash flow are generated during the period from January through April. Therefore, we require the use of cash to fund losses from May through December, and typically rely on available cash balances from the prior tax season and short-term borrowings to meet our off-season liquidity needs.

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Given the likely availability of a number of liquidity options discussed herein, including borrowing capacity under the 2012 CLOC and the issuance of commercial paper, we believe that, in the absence of any unexpected developments, our existing sources of capital as of April 30, 20152016 are sufficient to meet our future operating and financing needs.
DISCUSSION OF CONSOLIDATED STATEMENTS OF CASH FLOWS – The following table summarizes our statements of cash flows for fiscal years 20152016, 20142015 and 20132014. See Item 8 for the complete consolidated statements of cash flows for these periods.
     (in 000s)
     (in 000s)
Year ended April 30, 2015
 2014
 2013
 2016
 2015
 2014
Net cash provided by (used in):            
Operating activities $626,608
 $809,581
 $497,108
 $532,394
 $626,608
 $809,581
Investing activities (148,932) 10,690
 (110,937) 329,515
 (148,932) 10,690
Financing activities (645,807) (364,930) (584,541) (1,961,729) (645,807) (364,930)
Effects of exchange rate changes on cash (9,986) (17,618) 1,620
 (10,569) (9,986) (17,618)
Net change in cash and cash equivalents $(178,117) $437,723
 $(196,750) $(1,110,389) $(178,117) $437,723
            
Cash from Operating Activities. Cash provided by operations, which consists primarily of cash received from customers, declined $183.0operating activities decreased $94.2 million from fiscal year 2014.2015. The decrease from the prior year was primarily due to an increaselower net income and $88.5 million in income taxsettlement payments of $80.9 million and a $50.0 million settlement payment related to representations and warranties.warranties, partially offset by a decline in income taxes paid of $71.5 million.
Cash from Investing Activities. Cash used inprovided by investing activities totaled $148.9$329.5 million compared to cash providedused of $10.7$148.9 million in the prior year primarilyyear. This change is principally due to proceeds received in fiscal year 2014sales of investment securities totaling $64.9$436.5 million resulting primarily from full repaymentour decision to sell substantially all AFS securities following the divestiture of principal and accrued interest outstanding on notes receivable in connection with the saleHRB Bank. In addition, there was a decrease of RSM McGladrey, an increase in purchases of available-for-sale (AFS) securities of $45.4$24.5 million and an increase in payments for business acquisitions, and a decrease of $44.8 million.$23.2 million in capital expenditures.
Cash from Financing Activities. Cash used in financing activities increased $280.9 million$1.3 billion. As described more fully below, changes in cash from financing activities resulted primarily duefrom share repurchase activity and changes in customer deposit balances including the sale of deposits to the repayment of $400.0 million in 5.125% Senior Notes which matured in October 2014. This wasBofI, partially offset by a reduction in cash used to fund customer deposit balances.the issuance of new debt.
CASH REQUIREMENTS
Dividends and Share Repurchase. Returning capital to shareholders in the form of dividends and the repurchase of outstanding shares has historically been a significant component of our capital allocation plan.
We have consistently paid quarterly dividends. Dividends paid totaled $220.0$201.7 million, $219.0$220.0 million and $217.2219.0 million in fiscal years 20152016, 20142015 and 20132014, respectively. Although we have historically paid dividends and plan to continue to do so, there can be no assurances that circumstances will not change in the future that could affect our ability or decisions to pay dividends.
AlthoughIn September 2015, we completed no open-market repurchases of outstanding shares ofannounced that our common stock in fiscal years 2015 or 2014, we did repurchase 21.3 million shares at a cost of $315.0 million in fiscal year 2013.

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2015 Form 10-K | H&R Block, Inc.


We currently have Board of Directors' authorization to purchase up toDirectors approved a new $3.5 billion share repurchase program, effective through June 2019. As a part of the repurchase program, in the current year, we purchased $2.0 billion of our common stock through June 2015. There was $857.5 million remaining under this authorization asat an average price of April 30, 2015.$35.46 per share. See Item 8, note 10 to the consolidated financial statements for additional information. Although we have historically from time to time repurchased common stock, there can be no assurances that circumstances will allow us tomay continue to repurchase common stock in the future. As long as we remain subject to regulatory supervision of the Federal Reserve, our share repurchase program will be closely supervised andshares, there is no assurance that we will likely be restricted from repurchasing outstanding shares.purchase up to the full board authorization.
Divestiture of HRB Bank. In April 2014, we entered intoAt the P&A Agreement with BofI, which was amended in October 2014 and again in February 2015. The P&A Agreement is subject to various closing conditions, including the receipttime of certain required approvals, entry into certain additional agreements, and the fulfillment of various other customary conditions. If the closing conditions (including regulatory approvals) are satisfied, we will complete a closing of the P&A Transaction, including the sale of certain assets and transfer of certain liabilities (principally deposit liabilities) to BofI.
Due to the lack of regulatory approval, we continued to offer financial services products to our clients through HRB Bank during the 2015 tax season.
Upon the closing of the P&A Transaction, we will makemade a one-time cash payment to BofI for the difference in the carrying value of assets sold and the carrying value of liabilities (including deposit liabilities) transferred. The amount of the cash payment made at closing will primarily be$419 million, which was approximately equal to the carrying value of the liabilities to be transferred since the carrying value of the assets to be transferred is immaterial. Pursuant to the February Letter Agreement, the parties have set the date of closing as June 30, 2015, unless otherwise agreed(including all deposit liabilities) assumed by the parties. As of the date of this filing, the parties have not received formal regulatory approval and, as a result, the parties do not expect to close the P&A Transaction on the previously contemplated June 30, 2015 date. Due to the seasonality of our business, the timing of any closing of the P&A Transaction will impact the amount of deposit liabilities transferred. During fiscal year 2015, our deposit balances ranged from approximately $440 million to approximately $1.7 billion.BofI. In connection with the closing, we intend to liquidateliquidated the available-for-sale (AFS)AFS securities previously held by HRB Bank which totaled $435and received proceeds of $388 million on the sale.
In connection with the P&A Transaction we entered into the RPA dated August 31, 2015 with BofI. Pursuant to the RPA, we are required to purchase a 90% participation interest, at par, in all EAs originated by BofI throughout the term of the RPA. At April 30, 2015.2016 the principal balance of purchased participation interests totaled $13.4 million.
See additional discussion in Item 1, under "Business,"Recent Developments," and in Item 8, note 2 to the consolidated financial statements. See additional discussion

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2016 Form 10-K | H&R Block, Inc.


Capital Investment. Our business is not capital intensive. Capital expenditures totaled $123.2$99.9 million and $147.0$123.2 million in fiscal years 20152016 and 2014,2015, respectively. Our capital expenditures relate primarily to recurring improvements to retail offices, as well as investments in computers, software and related assets. We expended net cash totaling $113.3$88.8 million and $68.4$113.3 million in fiscal years 20152016 and 20142015 in connection with acquired businesses. We routinely acquire competitor tax businesses and franchisees, and recurring capital allocated to acquisitions consists primarily of this activity. In fiscal year 2014, we also acquired the assets, primarily purchased technology, of a business for $30.3 million.
FINANCING RESOURCES Our 2012 CLOC has capacity upOn September 25, 2015, we issued $650.0 million of 4.125% Senior Notes due October 1, 2020, and $350.0 million of 5.250% Senior Notes due October 1, 2025. Proceeds of these Senior Notes, and cash on hand, were used to $1.5 billion and is scheduled to expire in August 2017. See additional discussion, including a description of related covenants,repurchase shares, as discussed in Item 8, note 10 to the consolidated financial statements.
While we useOur new 2015 CLOC has capacity up to $2.0 billion, and is scheduled to expire in September 2020. We intend to borrow amounts under the 2015 CLOC from time to time, rather than issuing commercial paper, borrowings to fundsupport our seasonal working capital needs weor for other general corporate purposes. As of April 30, 2016, amounts available to borrow under the 2015 CLOC were limited by the debt-to-EBITDA covenant in the 2015 CLOC Agreement to approximately $1.2 billion, however, our cash needs at April 30 generally do not require us to borrow on our CLOC at that time. We had no commercial paper borrowings outstanding balance under the 2015 CLOC as of April 30, 2016. See Item 8, note 8 to the consolidated financial statements for discussion of the Senior Notes and our 2015 or 2014. Our commercial paper borrowings peaked at $718.6 million in January 2015. CLOC.
We also had $400.0 million inOur 5.125% Senior Notes whichwith a principal amount of $400 million matured in October 2014 and, utilizing available cash on hand, we repaid them according to their terms. During fiscal year 2013, we issued $500.0 million in 5.50% Senior Notes, the proceeds of which, together with cash balances on hand, were used to redeem $600.0 million of our 7.875% Senior Notes that were due to mature in January 2013.

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The following table provides ratings for debt issued by Block Financial as of April 30, 20152016 and 2014:2015:
As ofApril 30, 2016April 30, 2015
 Short-termLong-termOutlook Short-term Long-term Outlook
Moody's P-3Baa3StableP-2 Baa2 Stable
S&P(1)
A-2BBBStable A-2 BBB Negative
(1) Outlook of Negative effective June 10, 2016.
CASH AND INVESTMENT SECURITIES – As of April 30, 2015,2016, we held cash and cash equivalents of $2.0 billion,$896.8 million, including $474.9$104.5 million held by HRB Bank and $155.5 million held by our foreign subsidiaries.
Dividends of cash balancesAs discussed above, we liquidated the AFS securities previously held by HRB Bank would be subject to regulatory approval and are therefore not available for general corporate purposes. HRB Bank received regulatory approval and subsequently paid cash dividends and returned capital of $250.0 million during fiscal year 2015. HRB Bank did not pay any dividends during fiscal years 2014 or 2013.
As of April 30, 2015, we also held investments, primarily mortgage backed securities, with a carrying value of $441.7 million which we classified as available for sale. As discussed above, it is our intent (subject to market conditions) to liquidate the majority of these securities in connection with athe closing of the P&A Transaction.Transaction on August 31, 2015.
Foreign Operations. Seasonal borrowing needs of our Canadian operations are typically funded by our U.S. operations. To mitigate foreign currency exchange rate risk, in fiscal years 2015 and 2014 we enteredsometimes enter into foreign exchange forward contracts. There were no forward contracts outstanding as of April 30, 20152016.
As of April 30, 20152016, our Canadian operations had approximately $52 million ofrepaid their U.S. dollar denominated borrowings owed to various U.S. subsidiaries. These borrowings may be repaid in full or in part at any time. Non-borrowed funds would have to be repatriated to be available to fund domestic operations, and in certain circumstances this would trigger additional income taxes on those amounts. We do not currently intend to repatriate any non-borrowed funds held by our foreign subsidiaries.
The impact of changes in foreign exchange rates during the period on our international cash balances resulted in a decrease of $10.0$10.6 million during fiscal year 20152016 compared to a decreasedecreases of $17.6$10.0 million and an increase of $1.6$17.6 million in fiscal years 20142015 and 20132014, respectively. This change resulted primarily from a decline in Canadian exchange rates.

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CONTRACTUAL OBLIGATIONS AND COMMERCIAL COMMITMENTS – A summary of our borrowings and known contractual obligations to make future payments as of April 30, 2015,2016, and the timing and effect that such commitments are expected to have on our liquidity and capital requirements in future periods is as follows:
(in 000s)(in 000s) (in 000s) 
 Total
 
Less Than
1 Year

 1 - 3 Years
 4 - 5 Years
 After 5 Years
 Total
 
Less Than
1 Year

 1 - 3 Years
 4 - 5 Years
 After 5 Years
Long-term debt (including interest) $717,436
 $27,500
 $55,000
 $55,000
 $579,936
 $1,982,578
 $72,688
 $145,375
 $780,098
 $984,417
Customer deposits (including interest) 745,242
 744,772
 462
 8
 
Contingent acquisition payments 10,667
 8,746
 1,921
 
 
 8,657
 7,881
 776
 
 
Capital lease obligations 8,194
 790
 1,807
 2,100
 3,497
 7,435
 826
 2,007
 2,197
 2,405
Operating leases 548,364
 197,199
 246,128
 94,325
 10,712
 680,816
 213,523
 290,031
 113,381
 63,881
Total contractual cash obligations $2,029,903
 $979,007
 $305,318
 $151,433
 $594,145
 $2,679,486
 $294,918
 $438,189
 $895,676
 $1,050,703
                    
The table above does not reflect unrecognized tax benefits of approximately $86$112 million due to the high degree of uncertainty regarding the future cash flows associated with these amounts.
See discussion of contractual obligations and commitments in Item 8, within the notes to the consolidated financial statements.

36
2015 Form 10-K | H&R Block, Inc.


REGULATORY ENVIRONMENT H&R Block, Inc. became subject to the new SLHC regulatory capital requirements, effective January 1, 2015. Until we divest HRB Bank and cease to be an SLHC, H&R Block, Inc. will remain subject to the minimum regulatory capital requirements which will likely restrict the capital allocation strategies available to us. See discussion in Item 1, "Regulation and Supervision - Bank and Holding Companies," Item 1A, "Risk Factors," and Item 8, note 19 for additional information on regulatory capital requirements for SLHCs.
The federal government, various state, local, provincial and foreign governments, and some self-regulatory organizations have enacted statutes and ordinances, or adopted rules and regulations, regulating aspects of our business. These aspects include, but are not limited to, commercial income tax return preparers, income tax courses, the electronic filing of income tax returns, the offering of RTs, loan originations and assistance in loan originations, mortgage lending, privacy, consumer protection, franchising, sales methods and banking. We determine the applicability of such statutes, ordinances, rules and regulations (collectively, Laws) and work to comply with those Laws that are applicable to us or our services or products.
From time to time in the ordinary course of business, we receive inquiries from governmental and self-regulatory agencies regarding the applicability of Laws to our services and products. In response to past inquiries, we have demonstrated that we comply with such Laws, convinced the authorities that such Laws were not applicable or that compliance already exists, or modified our activities in the applicable jurisdiction to avoid the application of all or certain parts of such Laws. We believe the past resolution of such inquiries and our ongoing compliance with Laws has not had a material effect on our consolidated financial statements. We cannot predict what effect future Laws, changes in interpretations of existing Laws or the results of future regulatory inquiries with respect to the applicability of Laws may have on our consolidated financial position, results of operations and cash flows. See additional discussion of legal matters in Item 8, note 1715 to the consolidated financial statements.
NON-GAAP FINANCIAL INFORMATION
Non-GAAP financial measures should not be considered as a substitute for, or superior to, measures of financial performance prepared in accordance with GAAP. Because these measures are not measures of financial performance under GAAP and are susceptible to varying calculations, they may not be comparable to similarly titled measures for other companies.
We consider our non-GAAP financial measures to be performance measures and a useful metric for management and investors to evaluate and compare the ongoing operating performance of our business on a consistent basis across reporting periods, as it eliminates the effect of items that are not indicative of our core operating performance.
The following are descriptions of adjustments we make for our non-GAAP financial measures:
We exclude losses from settlements and estimated contingent losses from litigation and favorable reserve adjustments. This does not include legal defense costs.
We exclude non-cash charges to adjust the carrying values of goodwill, intangible assets, other long-lived assets and investments to their estimated fair values.
We exclude severance and other restructuring charges in connection with the termination of personnel, closure of offices and related costs.

32
2016 Form 10-K | H&R Block, Inc.


We exclude the gains and losses on business dispositions, including investment banking, legal and accounting fees from both business dispositions and acquisitions.
We exclude the gains and losses on extinguishment of debt.
We may consider whether other significant items that arise in the future should also be excluded from our non-GAAP financial measures.
We measure the performance of our business using a variety of metrics, including EBITDA from continuing operations, adjusted EBITDA and EBITDA margin from continuing operations, adjusted pretax and net income of continuing operations, and adjusted diluted earnings per share from continuing operations. Adjusted EBITDA from continuing operations, adjusted pretax and net income from continuing operations, and adjusted incomediluted earnings per share from continuing operations eliminate the impact of items that we do not consider indicative of our core operating performance and, we believe, provide meaningful information to assist in understanding our financial results, analyzing trends in our underlying business, and assessing our prospects for future performance. We also use EBITDA from continuing operations and pretax income of continuing operations, each subject to permitted adjustments, as performance metrics in incentive compensation calculations for our employees.
The following is a reconciliation of EBITDA from continuing operations to net income:
      (in 000s)
Year ended April 30, 2016
 2015
 2014
Net income - as reported $374,267
 $473,663
 $475,157
Add back:      
Discontinued operations, net 9,286
 13,081
 24,940
Income taxes of continuing operations 185,926
 256,061
 267,019
Interest expense of continuing operations 69,141
 45,928
 57,388
Depreciation and amortization of continuing operations 173,598
 159,804
 115,604
  437,951
 474,874
 464,951
EBITDA from continuing operations $812,218
 $948,537
 $940,108
       

H&R Block, Inc. | 20152016 Form 10-K
3733


We no longer include adjustments for discrete tax items in reporting our non-GAAP measures, which more closely aligns with our internal calculations and analyses. Non-GAAP measures previously reported in fiscal years 2014 and 2013 have been restated to conform to our current reporting practice.
The following is a reconciliation of our reported results from continuing operations and to our adjusted results from continuing operations:operations, which are non-GAAP financial measures:
   (in 000s, except per share amounts)  (in 000s, except per share amounts) 
Year ended April 30, 2015 2014 2013 2016
 EBITDA Income EBITDA Income EBITDA Income Pretax Income Net Income EBITDA
                  
As reported - from continuing operations $948,537
 $486,744
 $940,108
 $500,097
 $874,375
 $465,158
From continuing operations $569,479
 $383,553
 $812,218
                  
Adjustments (pretax):                  
Loss contingencies - litigation (3,936) (3,936) 1,844
 1,844
 (4,579) (4,579) 1,978
 1,978
 1,978
Impairment of goodwill and intangible assets 
 
 
 
 3,581
 3,581
Severance 6,699
 6,699
 5,204
 5,204
 4,785
 4,785
 12,001
 12,001
 12,001
Professional fees related to HRB Bank transaction 238
 238
 2,747
 2,747
 1,565
 1,565
Costs related to HRB Bank and recapitalization transactions 20,722
 20,722
 20,722
Losses (gains) on AFS securities 124
 124
 (5,836) (5,836) 
 
 (8,138) (8,138) (8,138)
Loss on extinguishment of debt 
 
 
 
 5,790
 5,790
Gain on sales of tax offices/businesses (656) (656) (11,738) (11,738) (1,272) (1,272) (127) (127) (127)
Tax effect of adjustments 
 (963) 
 3,045
 
 (3,797)
Tax effect of adjustments (1)
 
 (10,176) 
 2,469
 1,506
 (7,779) (4,734) 9,870
 6,073
 26,436
 16,260
 26,436
                  
As adjusted - from continuing operations $951,006
 $488,250
 $932,329
 $495,363
 $884,245
 $471,231
 $595,915
 $399,813
 $838,654
                  
Adjusted EBITDA margin (2)
     28%
Adjusted EPS   $1.75
   $1.79
   $1.71
   $1.59
  
                  
Year ended April 30, 2015
 Pretax Income Net Income EBITDA
      
From continuing operations $742,805
 $486,744
 $948,537
      
Adjustments (pretax):      
Loss contingencies - litigation (3,936) (3,936) (3,936)
Severance 6,699
 6,699
 6,699
Costs related to HRB Bank transaction 238
 238
 238
Losses (gains) on AFS securities 124
 124
 124
Gain on sales of tax offices/businesses (656) (656) (656)
Tax effect of adjustments (1)
 
 (963) 
 2,469
 1,506
 2,469
      
As adjusted - from continuing operations $745,274
 $488,250
 $951,006
      
Adjusted EBITDA margin (2)
     31%
Adjusted EPS   $1.75
  
      
Year ended April 30, 2014
 Pretax Income Net Income EBITDA
      
From continuing operations $767,116
 $500,097
 $940,108
      
Adjustments (pretax):      
Loss contingencies - litigation 1,844
 1,844
 1,844
Severance 5,204
 5,204
 5,204
Costs related to HRB Bank transaction 2,747
 2,747
 2,747
Losses (gains) on AFS securities (5,836) (5,836) (5,836)
Gain on sales of tax offices/businesses (11,738) (11,738) (11,738)
Tax effect of adjustments (1)
 
 3,045
 
 (7,779) (4,734) (7,779)
      
As adjusted - from continuing operations $759,337
 $495,363
 $932,329
      
Adjusted EBITDA margin (2)
     31%
Adjusted EPS   $1.79
  
      
The following is a reconciliation of EBITDA:
      (in 000s)
Year ended April 30, 2015
 2014
 2013
Net income - reported $473,663
 $475,157
 $433,948
Add back:      
Discontinued operations 13,081
 24,940
 31,210
Income taxes of continuing operations 256,061
 267,019
 236,853
Interest expense of continuing operations 45,928
 57,388
 79,957
Depreciation and amortization of continuing operations 159,804
 115,604
 92,407
  474,874
 464,951
 440,427
EBITDA from continuing operations $948,537
 $940,108
 $874,375
       
1
Tax effect of adjustments is computed as the pretax effect of the adjustments multiplied by our effective tax rate before discrete items.
2
Adjusted EBITDA margin from continuing operations is computed as adjusted EBITDA from continuing operations divided by revenues from continuing operations.



3834
20152016 Form 10-K | H&R Block, Inc.


STATISTICAL DISCLOSURE BY BANK HOLDING COMPANIES
This section presents information required by the SEC's Industry Guide 3, "Statistical Disclosure by Bank Holding Companies." The tables in this section include HRB Bank information only.
DISTRIBUTION OF ASSETS, LIABILITIES AND SHAREHOLDERS' EQUITY; INTEREST RATES AND INTEREST DIFFERENTIAL – The following table presents average balance data and interest income and expense data for our banking operations, as well as the related interest yields and rates for fiscal years 2015, 2014 and 2013:
(dollars in 000s) 
Year ended April 30, 2015 2014 2013
  
Average
Balance

 
Interest
Income/
Expense

 
Average
Yield/
Cost

 
Average
Balance

 
Interest
Income/
Expense

 
Average
Yield/
Cost

 
Average
Balance

 
Interest
Income/
Expense

 
Average
Yield/
Cost

Interest-earning assets:                  
Mortgage loans, net $249,586
 $11,829
 4.74% $295,619
 $13,808
 4.67% $372,339
 $16,556
 4.45%
Federal funds sold 738
 1
 0.14% 961
 1
 0.10% 1,192
 1
 0.08%
Credit cards 12,428
 3,788
 30.48% 21,600
 4,956
 22.94% 8,119
 3,311
 40.78%
Emerald Advance 92,649
 32,353
 34.92% 88,562
 30,289
 34.20% 91,338
 30,997
 33.94%
AFS securities 383,253
 8,271
 2.16% 457,642
 9,504
 2.08% 380,055
 6,791
 1.79%
FHLB stock 1,617
 8
 0.49% 1,842
 9
 0.49% 1,879
 
 %
Cash and due from banks 613,008
 1,515
 0.25% 657,259
 1,600
 0.24% 690,396
 1,601
 0.23%
  1,353,279
 $57,765
 4.27% 1,523,485
 $60,167
 3.95% 1,545,318
 $59,257
 3.83%
Non-interest-earning assets 17,383
     24,217
     27,974
    
Total HRB Bank assets $1,370,662
     $1,547,702
     $1,573,292
    
Interest-bearing liabilities:                  
Customer deposits $352,751
 $682
 0.19% $607,623
 $2,109
 0.35% $735,368
 $5,660
 0.77%
Non-interest-bearing liabilities 407,674
     426,897
     364,932
    
Total liabilities 760,425
     1,034,520
     1,100,300
    
Total shareholders' equity 610,237
     513,182
     472,992
    
Total liabilities and shareholders' equity $1,370,662
     $1,547,702
     $1,573,292
    
Net yield on interest-earning assets   $57,083
 4.22%   $58,058
 3.81%   $53,597
 3.47%
The following table presents the rate/volume variance in interest income and expense for the last two fiscal years:
(in 000s) 
Year ended April 30, 2015 2014
  
Total Change
in Interest
Income/Expense

 
Change
Due to
Rate/Volume

 
Change
Due to
Rate

 
Change
Due to
Volume

 
Total Change
in Interest
Income/Expense

 
Change
Due to
Rate/Volume

 
Change
Due to
Rate

 
Change
Due to
Volume

Interest income:                
Loans, net (1)
 $(1,083) $(790) $2,784
 $(3,077) $(1,811) $(2,603) $(584) $1,376
AFS securities (1,233) (52) 366
 (1,547) 2,713
 222
 1,102
 1,389
FHLB stock (1) 
 
 (1) 12
 
 12
 
Cash & due from banks (85) (45) 66
 (106) (4) 3
 69
 (76)
  $(2,402) $(887) $3,216
 $(4,731) $910
 $(2,378) $599
 $2,689
Interest expense:                
Customer deposits $(1,427) $154
 $(465) $(1,116) $(3,551) $511
 $(3,085) $(977)
                 
(1)
Includes mortgage loans held for investment, EAs and credit cards. Non-accruing loans have been excluded.

H&R Block, Inc. | 2015 Form 10-K
39


INVESTMENT PORTFOLIO – The following table presents the cost basis and fair value of HRB Bank's investment portfolio as of April 30, 2015, 2014 and 2013:
(in 000s) 
As of April 30, 2015 2014 2013
  Cost Basis
 Fair Value
 Cost Basis
 Fair Value
 Cost Basis
 Fair Value
Mortgage-backed securities $421,035
 $434,924
 $420,697
 $423,495
 $476,450
 $482,378
Federal funds sold 261
 261
 1,156
 1,156
 1,169
 1,169
FHLB stock 1,466
 1,466
 1,633
 1,633
 1,861
 1,861
  $422,762
 $436,651
 $423,486
 $426,284
 $479,480
 $485,408
             
The following table shows the cost basis, scheduled maturities and average yields for HRB Bank's investment portfolio as of April 30, 2015:
(dollars in 000s) 
    Less Than One Year 1 - 5 Years 5 - 10 Years After Ten Years Total
  
Cost
Basis

 
Balance
Due

 
Weighted
Average
Yield

 Balance
Due

 Weighted
Average
Yield

 Balance
Due

 Weighted
Average
Yield

 
Balance
Due

 
Weighted
Average
Yield

 
Weighted
Average
Yield

Mortgage-backed securities $421,035
 $
 
 $10,629
 0.26% $20,567
 1.31% $389,839
 2.16% 2.16%
Federal funds sold 261
 261
 0.14%  
  
  
 0.14%
FHLB stock 1,466
 1,466
 0.49%  
  
  
 0.49%
  $422,762
 $1,727
   $10,629
   $20,567
   $389,839
    
                     
LOAN PORTFOLIO AND SUMMARY OF LOAN LOSS EXPERIENCE – The following table shows the composition of HRB Bank's mortgage loan portfolio and information on delinquent loans:
(in 000s) 
As of April 30, 2015
 2014
 2013
 2012
 2011
Residential real estate mortgages $245,063
 $277,253
 $349,841
 $428,568
 $569,610
Home equity lines of credit 153
 170
 170
 174
 183
  $245,216
 $277,423
 $350,011
 $428,742
 $569,793
           
Loans and TDRs on non–accrual $74,025
 $79,894
 $89,230
 $108,839
 $155,645
Loans past due 90 days or more 51,303
 57,882
 74,992
 99,044
 149,501
Total TDRs 36,610
 43,865
 55,061
 71,949
 106,328
Interest income recorded on non-accrual loans 3,066
 3,575
 4,025
 5,682
 6,311
Concentrations of loans to borrowers located in a single state may result in increased exposure to loss as a result of changes in real estate values and underlying economic or market conditions related to a particular geographical location. The table below presents outstanding loans by state, for states with a concentration of 5% or greater, for our portfolio of mortgage loans held for investment as of April 30, 2015:

40
2015 Form 10-K | H&R Block, Inc.


(dollars in 000s) 
  
Loans
Purchased
from SCC

 
Loans
Purchased
from Other
Parties

 Total
 
Percent
of Total

 
Delinquency
Rate (30+ Days)

Florida $11,538
 $35,591
 $47,129
 19% 9%
New York 48,969
 6,561
 55,530
 23% 18%
California 21,320
 4,999
 26,319
 11% 40%
Wisconsin 1,098
 16,641
 17,739
 7% 7%
All others 59,708
 38,791
 98,499
 40% 21%
Total $142,633
 $102,583
 $245,216
 100%  
           
A rollforward of HRB Bank's allowance for loss on mortgage loans is as follows:
(dollars in 000s) 
Year ended April 30, 2015
 2014
 2013
 2012
 2011
Balance as of the beginning of the year $11,272
 $14,314
 $26,444
 $90,487
 $93,535
Provision (10) 8,271
 13,250
 23,875
 35,200
Recoveries 1,393
 4,040
 3,253
 252
 272
Charge-offs and transfers (4,769) (15,353) (28,633) (88,170) (38,520)
Balance as of the end of the year $7,886
 $11,272
 $14,314
 $26,444
 $90,487
Ratio of net charge-offs to average loans outstanding during the year 1.33% 3.74% 6.37% 19.61% 5.96%
DEPOSITS – The following table shows HRB Bank's average deposit balances and the average rate paid on those deposits for fiscal years 2015, 2014 and 2013:
(dollars in 000s) 
Year ended April 30, 2015 2014 2013
  
Average
Balance

 
Average
Rate

 
Average
Balance

 
Average
Rate

 
Average
Balance

 
Average
Rate

Money market and savings $53,402
 0.42% $274,633
 0.47% $331,819
 0.59%
Interest-bearing checking accounts 1,207
 % 8,881
 0.08% 12,027
 0.17%
IRAs 296,082
 0.15% 310,103
 0.20% 322,078
 0.91%
Certificates of deposit 2,060
 0.82% 14,006
 1.31% 69,444
 1.08%
  352,751
 0.19% 607,623
 0.35% 735,368
 0.77%
Non-interest-bearing deposits 342,414
   362,806
   330,727
  
  $695,165
   $970,429
   $1,066,095
  
             
RATIOS – The following table shows certain of HRB Bank's key ratios for fiscal years 2015, 2014 and 2013:
Year ended April 30, 2015
 2014
 2013
Return on average assets 5.0% 3.2% 3.0%
Net return on equity 11.3% 9.7% 10.2%
Equity to assets ratio 33.0% 41.3% 33.9%
SHORT-TERM BORROWINGS – We had no short-term borrowings outstanding from the FHLB as of April 30, 2015, 2014 or 2013, and did not borrow from the FHLB during fiscal years 2015, 2014 or 2013.

H&R Block, Inc. | 2015 Form 10-K
41


ITEM 7A. QUANTITATIVE AND QUALITATIVE DISCLOSURES ABOUT MARKET RISK
INTEREST RATE RISK
GENERAL – We have a formal investment policy that strives to minimize the market risk exposure of our cash equivalents, and AFS securities, which are primarily affected by credit quality and movements in interest rates. The guidelines in our investment policy focus on managing liquidity and preserving principal and earnings.
Our AFS securities consist primarily of mortgage-backed securities held to meet the regulatory requirements of HRB Bank.
Our cash equivalents are primarily held for liquidity purposes and are comprised of high quality, short-term investments, including money market funds. Because our cash and cash equivalents have a short maturity, our portfolio's market value is relatively insensitive to interest rate changes.
As our short-termCLOC borrowings are generally seasonal, interest rate risk typically increases through our third fiscal quarter and declines to zero by fiscal year-end. While the market value of short-termour CLOC borrowings is relatively insensitive to interest rate changes, interest expense on short-termCLOC borrowings will increase and decrease with changes in the underlying short-term interest rates. We had no balance outstanding under the 2015 CLOC as of April 30, 2016.
Our long-term debt as of April 30, 20152016, consists primarily of fixed-rate Senior Notes; therefore, a change in interest rates would have no impact on consolidated pretax earnings until these notes mature or are refinanced. The fixed-rate interest payable on our Senior Notes is subject to adjustment based upon our credit ratings. We had no balance outstanding under the 2012 CLOC as of April 30, 2015. See Item 8, note 108 to the consolidated financial statements.
Under criteria published by the OCC, HRB Bank's overall interest rate risk exposure at March 31, 2015, our most recent Call Report filing with the OCC, was characterized as "minimal." We actively manage our interest rate risk positions. As interest rates change, we adjust our strategy and mix of assets and liabilities to optimize our position.
MORTGAGE LOANS HELD FOR INVESTMENT – As of April 30, 2015, residential mortgage loans held for investment consisted of a mix of 47% fixed-rate loans and 53% adjustable-rate loans. These loans are sensitive to changes in interest rates as well as expected prepayment levels. As interest rates increase, fixed-rate residential mortgages tend to exhibit lower prepayments. The opposite is true in a falling rate environment. When mortgage loans prepay, mortgage origination costs are written off. Depending on the timing of the prepayment, the write-offs of mortgage origination costs may result in lower than anticipated yields.
CUSTOMER DEPOSITS – HRB Bank's liabilities consist primarily of transactional deposit relationships, such as H&R Block Emerald Prepaid MasterCard® accounts and checking accounts. Other liabilities typically include money market accounts and certificates of deposit. Money market accounts re-price as interest rates change. Certificates of deposit re-price over time depending on maturities.
FOREIGN EXCHANGE RATE RISK
Our operations in international markets are exposed to movements in currency exchange rates. The currencies primarily involved are the Canadian dollar and the Australian dollar. We translate revenues and expenses related to these operations at the average of exchange rates in effect during the period. Assets and liabilities of foreign subsidiaries are translated into U.S. dollars at exchange rates prevailing at the end of the year. Translation adjustments are recorded as a separate component of other comprehensive income in stockholders' equity. Translation of financial results into U.S. dollars does not presently materially affect, and has not historically materially affected, our consolidated financial results, although such changes do affect the year-to-year comparability of the operating results in U.S. dollars of our international businesses. The impact of changes in foreign exchange rates during the period on our international cash balances resulted in a decrease of $10.6 million during fiscal year 2016 compared to a decrease of $10.0 million and$17.6 million in fiscal years 2015 and 2014, respectively. This change resulted primarily from a decline in Canadian exchange rates. We estimate a 10% change in foreign exchange rates by itself would impact consolidated netpretax income in fiscal years 20152016 and 20142015 by $2.9$2.5 million and $5.5$2.9 million, respectively, and cash balances as of April 30, 20152016 and 20142015 by $13.0$8.9 million and $10.8$13.0 million, respectively.
We generally use foreign exchange forward contracts to mitigate foreign currency exchange rate risk for seasonal loans we advance to our Canadian operations. As of April 30, 20152016, our Canadian operations had approximately $52 million ofrepaid their U.S. dollar denominated liabilities to various U.S. subsidiaries, which arewere exposed to exchange rate risk. Foreign currency losses totaled $5.9$7.8 million for fiscal year 20152016, and are included in "other expenses"other expenses on our consolidated statements of income and comprehensive income.

42
2015 Form 10-K | H&R Block, Inc.


SENSITIVITY ANALYSIS
The sensitivities of certain financial instruments to changes in interest rates as of April 30, 2015 and 2014 are presented below. The following table represents hypothetical instantaneous and sustained parallel shifts in interest rates and should not be relied on as an indicator of future expected results. The impact of a change in interest rates on other factors, such as delinquency and prepayment rates, is not included in the analysis below.
(in 000s) 
  
Carrying 
Value
 Basis Point Change
   –200
 –100
 +100
 +200
 +300
As of April 30, 2015:            
Mortgage loans held for investment $239,338
 $3,048
 $2,633
 $(3,988) $(8,644) $(13,993)
Mortgage-backed securities 434,924
 10,974
 8,247
 (17,645) (37,720) (57,024)
             
As of April 30, 2014:            
Mortgage loans held for investment $268,428
 $4,032
 $3,798
 $(4,737) $(9,830) $(15,264)
Mortgage-backed securities 427,824
 22,816
 17,264
 (27,037) (48,636) (69,191)

H&R Block, Inc. | 20152016 Form 10-K
4335


ITEM 8. FINANCIAL STATEMENTS AND SUPPLEMENTARY DATA
DISCUSSION OF FINANCIAL RESPONSIBILITY
H&R Block's management is responsible for the integrity and objectivity of the information contained in this document. Management is responsible for the consistency of reporting this information and for ensuring that accounting principles generally accepted in the U.S. are properly applied. In discharging this responsibility, management maintains an extensive program of internal audits and requires members of management to certify financial information within their scope of management. Our system of internal control over financial reporting also includes formal policies and procedures, including a Code of Business Ethics and Conduct that reinforces our commitment to ethical business conduct and is designed to encourage our employees and directors to act with high standards of integrity in all that they do.
The Audit Committee of the Board of Directors, composed solely of independent outside directors, meets periodically with management, the independent auditor and the Vice President, Audit Services (our chief internal auditor) to review matters relating to our financial statements, internal audit activities, internal accounting controls and non-audit services provided by the independent auditors. The independent auditor and the Vice President, Audit Services have full access to the Audit Committee and meet with the committee, both with and without management present, to discuss the scope and results of their audits, including internal control, audit and financial matters.
Deloitte & Touche LLP audited our consolidated financial statements for fiscal years 20152016, 20142015 and 20132014. The audits were conducted in accordance with the standards of the Public Company Accounting Oversight Board (United States).
MANAGEMENT'S REPORT ON INTERNAL CONTROL OVER FINANCIAL REPORTING
Management is responsible for establishing and maintaining adequate internal control over financial reporting, as such term is defined in Exchange Act Rules 12a-15(f). Under the supervision and with the participation of management, including our Chief Executive Officer and Chief Financial Officer, we conducted an evaluation of the effectiveness of our internal control over financial reporting based on the criteria established in "Internal Control - Integrated Framework" issued by the Committee of Sponsoring Organizations of the Treadway Commission (COSO), using the 2013 framework, as of April 30, 20152016.
Based on our assessment, management concluded that as of April 30, 20152016, the Company's internal control over financial reporting was effective based on the criteria set forth by COSO, using the 2013 framework. The Company's external auditor, Deloitte & Touche LLP, an independent registered public accounting firm, has issued an audit report on the effectiveness of the Company's internal control over financial reporting.
/s/ William C. Cobb /s/ Gregory J. MacfarlaneTony G. Bowen
William C. Cobb Gregory J. MacfarlaneTony G. Bowen
President and Chief Executive Officer Chief Financial Officer

4436
20152016 Form 10-K | H&R Block, Inc.


REPORT OF INDEPENDENT REGISTERED PUBLIC ACCOUNTING FIRM
To the Board of Directors and Stockholders of
H&R Block, Inc.
Kansas City, Missouri
We have audited the accompanying consolidated balance sheets of H&R Block, Inc. and subsidiaries (the "Company") as of April 30, 20152016 and 2014,2015, and the related consolidated statements of income, and comprehensive income, stockholders' equity, and cash flows for each of the three years in the period ended April 30, 2015.2016. Our audits also included the financial statement schedule listed in the Index at Item 15. These financial statements and financial statement schedule are the responsibility of the Company's management. Our responsibility is to express an opinion on the financial statements and financial statement schedule based on our audits.
We conducted our audits in accordance with the standards of the Public Company Accounting Oversight Board (United States). Those standards require that we plan and perform the audit to obtain reasonable assurance about whether the financial statements are free of material misstatement. An audit includes examining, on a test basis, evidence supporting the amounts and disclosures in the financial statements. An audit also includes assessing the accounting principles used and significant estimates made by management, as well as evaluating the overall financial statement presentation. We believe that our audits provide a reasonable basis for our opinion.
In our opinion, such consolidated financial statements present fairly, in all material respects, the financial position of H&R Block, Inc. and subsidiaries as of April 30, 20152016 and 2014,2015, and the results of their operations and their cash flows for each of the three years in the period ended April 30, 2015,2016, in conformity with accounting principles generally accepted in the United States of America. Also, in our opinion, such financial statement schedule, when considered in relation to the basic consolidated financial statements taken as a whole, presents fairly, in all material respects, the information set forth therein.
As discussed in Notes 1 and 12 to the consolidated financial statements, the Company has changed its method of accounting for the classification of deferred tax assets and liabilities as of April 30, 2016 due to the adoption of Accounting Standard Update (ASU) 2015-17, Balance Sheet Classification of Deferred Taxes.
We have also audited, in accordance with the standards of the Public Company Accounting Oversight Board (United States), the Company's internal control over financial reporting as of April 30, 2015,2016, based on the criteria established in Internal Control - Integrated Framework (2013) issued by the Committee of Sponsoring Organizations of the Treadway Commission and our report dated June 17, 20152016 expressed an unqualified opinion on the Company's internal control over financial reporting.
/s/ Deloitte & Touche LLP
Kansas City, Missouri
June 17, 20152016

H&R Block, Inc. | 20152016 Form 10-K
4537


REPORT OF INDEPENDENT REGISTERED PUBLIC ACCOUNTING FIRM
To the Board of Directors and Stockholders of
H&R Block, Inc.
Kansas City, Missouri
We have audited the internal control over financial reporting of H&R Block, Inc. and subsidiaries (the "Company") as of April 30, 2015,2016, based on criteria established in Internal Control - Integrated Framework (2013) issued by the Committee of Sponsoring Organizations of the Treadway Commission. The Company's management is responsible for maintaining effective internal control over financial reporting and for its assessment of the effectiveness of internal control over financial reporting, included in the accompanying Management's Report on Internal Control over Financial Reporting. Our responsibility is to express an opinion on the Company's internal control over financial reporting based on our audit.
We conducted our audit in accordance with the standards of the Public Company Accounting Oversight Board (United States). Those standards require that we plan and perform the audit to obtain reasonable assurance about whether effective internal control over financial reporting was maintained in all material respects. Our audit included obtaining an understanding of internal control over financial reporting, assessing the risk that a material weakness exists, testing and evaluating the design and operating effectiveness of internal control based on the assessed risk, and performing such other procedures as we considered necessary in the circumstances. We believe that our audit provides a reasonable basis for our opinion.
A company's internal control over financial reporting is a process designed by, or under the supervision of, the company's principal executive and principal financial officers, or persons performing similar functions, and effected by the company's board of directors, management, and other personnel to provide reasonable assurance regarding the reliability of financial reporting and the preparation of financial statements for external purposes in accordance with generally accepted accounting principles. A company's internal control over financial reporting includes those policies and procedures that (1) pertain to the maintenance of records that, in reasonable detail, accurately and fairly reflect the transactions and dispositions of the assets of the company; (2) provide reasonable assurance that transactions are recorded as necessary to permit preparation of financial statements in accordance with generally accepted accounting principles, and that receipts and expenditures of the company are being made only in accordance with authorizations of management and directors of the company; and (3) provide reasonable assurance regarding prevention or timely detection of unauthorized acquisition, use, or disposition of the company's assets that could have a material effect on the financial statements.
Because of the inherent limitations of internal control over financial reporting, including the possibility of collusion or improper management override of controls, material misstatements due to error or fraud may not be prevented or detected on a timely basis. Also, projections of any evaluation of the effectiveness of the internal control over financial reporting to future periods are subject to the risk that the controls may become inadequate because of changes in conditions, or that the degree of compliance with the policies or procedures may deteriorate.
In our opinion, the Company maintained, in all material respects, effective internal control over financial reporting as of April 30, 2015,2016, based on the criteria established in Internal Control - Integrated Framework (2013) issued by the Committee of Sponsoring Organizations of the Treadway Commission.
We have also audited, in accordance with the standards of the Public Company Accounting Oversight Board (United States), the consolidated financial statements and financial statement schedule as of and for the year ended April 30, 20152016 of the Company and our report dated June 17, 20152016 expressed an unqualified opinion on those financial statements and financial statement schedule.schedule, and includes an explanatory paragraph relating to a change in the method of accounting for classification of deferred tax assets and liabilities as of April 30, 2016 due to the adoption of Accounting Standard Update (ASU) 2015-17, Balance Sheet Classification of Deferred Taxes.
/s/ Deloitte & Touche LLP
Kansas City, Missouri
June 17, 20152016

4638
20152016 Form 10-K | H&R Block, Inc.


CONSOLIDATED STATEMENTS OF INCOME
AND COMPREHENSIVE INCOME
 (in 000s, except per share amounts) 
CONSOLIDATED STATEMENTS OF INCOME
AND COMPREHENSIVE INCOME
 (in 000s, except per share amounts) 
Year ended April 30, 2015
 2014
 2013
 2016
 2015
 2014
REVENUES:            
Service revenues $2,651,057
 $2,570,273
 $2,443,000
 $2,653,936
 $2,651,057
 $2,570,273
Royalty, product and other revenues 334,737
 355,928
 364,114
 384,217
 427,601
 454,022
Interest income 92,864
 98,094
 98,829
 3,078,658
 3,024,295
 2,905,943
 3,038,153
 3,078,658
 3,024,295
OPERATING EXPENSES:            
Cost of revenues:            
Compensation and benefits 852,480
 816,623
 769,161
 845,197
 852,480
 816,623
Occupancy and equipment 378,624
 362,782
 354,612
 405,123
 378,624
 362,782
Provision for bad debt and loan losses 74,993
 80,007
 90,685
 75,395
 74,993
 80,007
Depreciation and amortization 111,861
 93,259
 75,229
 115,907
 111,861
 93,259
Other 212,532
 219,706
 240,804
 243,930
 212,532
 219,706
 1,630,490
 1,572,377
 1,530,491
 1,685,552
 1,630,490
 1,572,377
Selling, general and administrative:            
Marketing and advertising 273,682
 238,763
 270,783
 297,762
 273,682
 238,763
Compensation and benefits 238,527
 249,779
 213,987
 228,778
 238,527
 249,779
Depreciation and amortization 47,943
 22,345
 17,178
 57,691
 47,943
 22,345
Other selling, general and administrative 93,350
 122,541
 102,521
 135,178
 93,350
 122,541

 653,502
 633,428
 604,469
 719,409
 653,502
 633,428
Total operating expenses 2,283,992
 2,205,805
 2,134,960
 2,404,961
 2,283,992
 2,205,805
            
Other income 1,314
 36,315
 12,575
 17,701
 1,314
 36,315
Interest expense on borrowings (45,246) (55,279) (74,297) (68,962) (45,246) (55,279)
Other expenses (7,929) (32,410) (7,250) (12,452) (7,929) (32,410)
Income from continuing operations before income taxes 742,805
 767,116
 702,011
 569,479
 742,805
 767,116
Income taxes 256,061
 267,019
 236,853
 185,926
 256,061
 267,019
Net income from continuing operations 486,744
 500,097
 465,158
 383,553
 486,744
 500,097
Net loss from discontinued operations, net of tax benefits
of $8,125, $15,422 and $19,662
 (13,081) (24,940) (31,210)
Net loss from discontinued operations, net of tax benefits of $5,414, $8,125 and $15,422 (9,286) (13,081) (24,940)
NET INCOME $473,663
 $475,157
 $433,948
 $374,267
 $473,663
 $475,157
            
BASIC EARNINGS (LOSS) PER SHARE:            
Continuing operations $1.77
 $1.82
 $1.70
 $1.54
 $1.77
 $1.82
Discontinued operations (0.05) (0.09) (0.11) (0.04) (0.05) (0.09)
Consolidated $1.72
 $1.73
 $1.59
 $1.50
 $1.72
 $1.73
            
DILUTED EARNINGS (LOSS) PER SHARE:            
Continuing operations $1.75
 $1.81
 $1.69
 $1.53
 $1.75
 $1.81
Discontinued operations (0.04) (0.09) (0.11) (0.04) (0.04) (0.09)
Consolidated $1.71
 $1.72
 $1.58
 $1.49
 $1.71
 $1.72
            
COMPREHENSIVE INCOME:            
Net income $473,663
 $475,157
 $433,948
 $374,267
 $473,663
 $475,157
Unrealized gains on securities, net of taxes:            
Unrealized holding gains arising during the year 6,645
 1,807
 269
Unrealized holding gains (losses) arising during the year, net (3,530) 6,645
 1,807
Reclassification adjustment for losses (gains) included in income 41
 (3,705) (104) (4,982) 41
 (3,705)
Change in foreign currency translation adjustments (10,123) (3,475) (1,760) (4,461) (10,123) (3,475)
Other comprehensive loss (3,437) (5,373) (1,595) (12,973) (3,437) (5,373)
Comprehensive income $470,226
 $469,784
 $432,353
 $361,294
 $470,226
 $469,784
            
See accompanying notes to consolidated financial statements.

H&R Block, Inc. | 20152016 Form 10-K
4739


CONSOLIDATED BALANCE SHEETS 
(in 000s, except share and 
per share amounts)
  
(in 000s, except share and 
per share amounts)
 
As of April 30, 2015
 2014
 2016
 2015
ASSETS        
Cash and cash equivalents $2,007,190
 $2,185,307
 $896,801
 $2,007,190
Cash and cash equivalents - restricted 91,972
 115,319
 104,110
 91,972
Receivables, less allowance for doubtful accounts
of $54,527 and $52,578
 167,964
 191,618
Receivables, less allowance for doubtful accounts of $57,011, and $54,527 153,116
 167,964
Deferred tax assets and income taxes receivable 174,267
 135,327
 
 174,267
Prepaid expenses and other current assets 70,283
 62,940
 67,138
 70,283
Investments in available-for-sale securities 439,625
 423,495
 1,133
 439,625
Total current assets 2,951,301
 3,114,006
 1,222,298
 2,951,301
Mortgage loans held for investment, less allowance for loan losses
of $7,886 and $11,272
 239,338
 268,428
Property and equipment, at cost, less accumulated depreciation and
amortization of $518,797 and $446,049
 311,387
 304,911
Mortgage loans held for investment, less allowance for loan losses of $5,518 and $7,886 202,385
 239,338
Property and equipment, at cost, less accumulated depreciation and
amortization of $601,120 and $518,797
 293,565
 311,387
Intangible assets, net 432,142
 355,622
 433,885
 432,142
Goodwill 441,831
 436,117
 470,757
 441,831
Deferred tax assets and income taxes receivable 13,461
 47,247
 120,123
 13,461
Other noncurrent assets 125,960
 167,198
 114,762
 125,960
Total assets $4,515,420
 $4,693,529
 $2,857,775
 $4,515,420
LIABILITIES AND STOCKHOLDERS' EQUITY        
LIABILITIES:        
Customer banking deposits $744,241
 $769,785
 $
 $744,241
Accounts payable and accrued expenses 231,322
 222,489
 259,586
 231,322
Accrued salaries, wages and payroll taxes 144,744
 167,032
 161,786
 144,744
Accrued income taxes 434,684
 406,655
 373,754
 434,684
Current portion of long-term debt 790
 400,637
 826
 790
Deferred revenue and other current liabilities 322,508
 346,518
 243,653
 322,508
Total current liabilities 1,878,289
 2,313,116
 1,039,605
 1,878,289
Long-term debt 505,298
 505,837
 1,501,925
 505,298
Deferred tax liabilities and reserves for uncertain tax positions 142,586
 157,465
 132,960
 142,586
Deferred revenue and other noncurrent liabilities 156,298
 160,562
 160,182
 156,298
Total liabilities 2,682,471
 3,136,980
 2,834,672
 2,682,471
        
COMMITMENTS AND CONTINGENCIES        
        
STOCKHOLDERS' EQUITY:        
Common stock, no par, stated value $.01 per share, 800,000,000 shares
authorized, shares issued of 316,628,110
 3,166
 3,166
Common stock, no par, stated value $.01 per share, 800,000,000 shares
authorized, shares issued of 260,218,666 and 316,628,110
 2,602
 3,166
Additional paid-in capital 783,793
 766,654
 758,230
 783,793
Accumulated other comprehensive income 1,740
 5,177
Accumulated other comprehensive income (loss) (11,233) 1,740
Retained earnings 1,836,442
 1,589,297
 40,347
 1,836,442
Less treasury shares, at cost (792,192) (807,745)
Less treasury shares, at cost, of 39,701,409 and 41,353,479 (766,843) (792,192)
Total stockholders' equity 1,832,949
 1,556,549
 23,103
 1,832,949
Total liabilities and stockholders' equity $4,515,420
 $4,693,529
 $2,857,775
 $4,515,420
        
See accompanying notes to consolidated financial statements.

4840
20152016 Form 10-K | H&R Block, Inc.


CONSOLIDATED STATEMENTS OF CASH FLOWS     (in 000s)
     (in 000s)
Year ended April 30, 2015
 2014
 2013
 2016
 2015
 2014
CASH FLOWS FROM OPERATING ACTIVITIES:            
Net income $473,663
 $475,157
 $433,948
 $374,267
 $473,663
 $475,157
Adjustments to reconcile net income to net cash provided by operating activities:            
Depreciation and amortization 159,804
 115,604
 92,407
 173,598
 159,804
 115,604
Provision for bad debt and loan losses 74,993
 80,007
 90,685
 75,395
 74,993
 80,007
Provision (benefit) for deferred taxes (15,502) 20,958
 (21,846)
Deferred taxes 36,276
 (15,502) 20,958
Stock-based compensation 26,068
 20,058
 15,293
 23,540
 26,068
 20,058
Changes in assets and liabilities, net of acquisitions:            
Cash and cash equivalents - restricted 23,252
 2,522
 (69,737) (12,159) 23,252
 2,522
Receivables (68,109) (30,376) (72,662) (70,721) (68,109) (30,376)
Prepaid expenses and other current assets (8,542) 2,293
 (3,464) 4,321
 (8,542) 2,293
Other noncurrent assets 2,260
 (6,024) 8,198
 4,197
 2,260
 (6,024)
Accounts payable and accrued expenses 681
 8,430
 6,344
 16,723
 681
 8,430
Accrued salaries, wages and payroll taxes (21,132) 33,362
 (28,861) 17,388
 (21,132) 33,362
Deferred revenue and other current liabilities (34,491) 26,080
 (43,361) (77,510) (34,491) 26,080
Deferred revenue and other noncurrent liabilities 3,289
 (4,905) 1,564
 3,055
 3,289
 (4,905)
Income tax receivables and income tax reserves 33,410
 83,328
 85,457
Income tax receivables, accrued income taxes and income tax reserves (12,499) 33,410
 83,328
Other, net (23,036) (16,913) 3,143
 (23,477) (23,036) (16,913)
Net cash provided by operating activities 626,608
 809,581
 497,108
 532,394
 626,608
 809,581
CASH FLOWS FROM INVESTING ACTIVITIES:            
Purchases of available-for-sale securities (90,581) (45,158) (227,177) 
 (90,581) (45,158)
Sales, maturities and payments received on available-for-sale securities 91,878
 107,101
 118,411
 436,471
 91,878
 107,101
Principal payments on mortgage loans held for investment, net 23,886
 46,664
 44,031
 33,721
 23,886
 46,664
Capital expenditures (123,158) (147,011) (113,239) (99,923) (123,158) (147,011)
Payments made for business acquisitions, net of cash acquired (113,252) (68,428) (20,742) (88,776) (113,252) (68,428)
Proceeds from notes receivable 
 64,865
 
 
 
 64,865
Franchise loans funded (49,695) (63,960) (70,807) (22,820) (49,695) (63,960)
Payments received on franchise loans 90,636
 87,220
 83,445
 55,007
 90,636
 87,220
Surrender of company-owned life insurance policies 
 
 81,125
Other, net 21,354
 29,397
 (5,984) 15,835
 21,354
 29,397
Net cash provided by (used in) investing activities (148,932) 10,690
 (110,937) 329,515
 (148,932) 10,690
CASH FLOWS FROM FINANCING ACTIVITIES:            
Repayments of commercial paper and other short-term borrowings (1,049,136) (316,000) (1,214,238)
Proceeds from issuance of commercial paper and other short-term borrowings 1,049,136
 316,000
 1,214,238
Repayments of commercial paper and line of credit borrowings (1,465,000) (1,049,136) (316,000)
Proceeds from issuance of commercial paper and line of credit borrowings 1,465,000
 1,049,136
 316,000
Repayments of long-term debt (400,000) 
 (636,621) 
 (400,000) 
Proceeds from issuance of long-term debt 
 
 497,185
 996,831
 
 
Transfer of HRB Bank deposits (419,028) 
 
Customer banking deposits, net (28,544) (163,952) 103,608
 (326,705) (28,544) (163,952)
Dividends paid (219,960) (218,980) (217,201) (201,688) (219,960) (218,980)
Repurchase of common stock, including shares surrendered (10,449) (6,106) (340,413) (2,018,338) (10,449) (6,106)
Proceeds from exercise of stock options 16,522
 28,246
 25,139
 25,775
 16,522
 28,246
Other, net (3,376) (4,138) (16,238) (18,576) (3,376) (4,138)
Net cash used in financing activities (645,807) (364,930) (584,541) (1,961,729) (645,807) (364,930)
            
Effects of exchange rate changes on cash (9,986) (17,618) 1,620
 (10,569) (9,986) (17,618)
            
Net increase (decrease) in cash and cash equivalents (178,117) 437,723
 (196,750) (1,110,389) (178,117) 437,723
Cash and cash equivalents at beginning of the year 2,185,307
 1,747,584
 1,944,334
 2,007,190
 2,185,307
 1,747,584
Cash and cash equivalents at end of the year $2,007,190
 $2,185,307
 $1,747,584
 $896,801
 $2,007,190
 $2,185,307
            
SUPPLEMENTARY CASH FLOW DATA:            
Income taxes paid, net of refunds received $236,624
 $155,735
 $155,617
 $165,154
 $236,624
 $155,735
Interest paid on borrowings 44,847
 55,221
 73,559
 59,058
 44,847
 55,221
Interest paid on deposits 736
 2,162
 5,665
Transfers of foreclosed loans to other assets 4,805
 7,644
 10,357
 3,863
 4,805
 7,644
Accrued additions to property and equipment 14,282
 5,257
 4,261
 2,822
 14,282
 5,257
Conversion of investment in preferred stock to available-for-sale common stock 5,000
 
 
 
 5,000
 
Transfer of mortgage loans held for investment to held for sale 
 7,608
 
 
 
 7,608
See accompanying notes to consolidated financial statements.

H&R Block, Inc. | 20152016 Form 10-K
4941


CONSOLIDATED STATEMENTS OF STOCKHOLDERS' EQUITYCONSOLIDATED STATEMENTS OF STOCKHOLDERS' EQUITY (amounts in 000s, except per share amounts) CONSOLIDATED STATEMENTS OF STOCKHOLDERS' EQUITY (amounts in 000s, except per share amounts) 
 Common Stock 
Additional
Paid-in
Capital

 
Accumulated Other
Comprehensive
Income (Loss)

 
Retained
Earnings

 Treasury Stock Total
Stockholders'
Equity

 Common Stock Additional
Paid-in
Capital

 Accumulated
Other
Comprehensive
Income (Loss)

 Retained
Earnings

 Treasury Stock Total
Stockholders’
Equity

 Shares
 Amount
 Shares
 Amount
  Shares
 Amount
 Shares
 Amount
 
Balances as of May 1, 2012 397,887
 $3,979
 $796,784
 $12,145
 $2,523,997
 (105,768) $(2,011,013) $1,325,892
Net income 
 
 
 
 433,948
 
 
 433,948
Other comprehensive loss 
 
 
 (1,595) 
 
 
 (1,595)
Stock-based compensation 
 
 15,293
 
 
 
 
 15,293
Stock-based awards exercised or vested 
 
 (11,652) 
 (257) 1,949
 37,047
 25,138
Acquisition of treasury shares 
 
 
 
 
 (174) (2,928) (2,928)
Repurchase and retirement of common shares (21,259) (213) (12,542) 
 (302,245) 
 
 (315,000)
Retirement of common shares held in treasury (60,000) (600) (35,400) 
 (1,104,797) 60,000
 1,140,797
 
Cash dividends declared - $0.80 per share 
 
 
 
 (217,201) 
 
 (217,201)
Balances at April 30, 2013 316,628
 3,166
 752,483
 10,550
 1,333,445
 (43,993) (836,097) 1,263,547
Balances as of May 1, 2013 316,628
 $3,166
 $752,483
 $10,550
 $1,333,445
 (43,993) $(836,097) $1,263,547
Net income 
 
 
 
 475,157
 
 
 475,157
 
 
 
 
 475,157
 
 
 475,157
Other comprehensive loss 
 
 
 (5,373) 
 
 
 (5,373) 
 
 
 (5,373) 
 
 
 (5,373)
Stock-based compensation 
 
 20,058
 
 
 
 
 20,058
 
 
 20,058
 
 
 
 
 20,058
Stock-based awards exercised or vested 
 
 (5,887) 
 (325) 1,811
 34,458
 28,246
 
 
 (5,887) 
 (325) 1,811
 34,458
 28,246
Acquisition of treasury shares 
 
 
 
 
 (218) (6,106) (6,106) 
 
 
 
 
 (218) (6,106) (6,106)
Cash dividends declared - $0.80 per share 
 
 
 
 (218,980) 
 
 (218,980) 
 
 
 
 (218,980) 
 
 (218,980)
Balances at April 30, 2014 316,628
 3,166
 766,654
 5,177
 1,589,297
 (42,400) (807,745) 1,556,549
Balances as of April 30, 2014 316,628
 3,166
 766,654
 5,177
 1,589,297
 (42,400) (807,745) 1,556,549
Net income 
 
 
 
 473,663
 
 
 473,663
 
 
 
 
 473,663
 
 
 473,663
Other comprehensive loss 
 
 
 (3,437) 
 
 
 (3,437) 
 
 
 (3,437) 
 
 
 (3,437)
Stock-based compensation 
 
 26,068
 
 
 
 
 26,068
 
 
 26,068
 
 
 
 
 26,068
Stock-based awards exercised or vested 
 
 (8,881) 
 (942) 1,359
 25,954
 16,131
Stock awards exercised or vested 
 
 (8,881) 
 (942) 1,359
 25,954
 16,131
Acquisition of treasury shares 
 
 
 
 
 (315) (10,449) (10,449) 
 
 
 
 
 (315) (10,449) (10,449)
Other 
 
 (48) 
 (5,616) 3
 48
 (5,616) 
 
 (48) 
 (5,616) 3
 48
 (5,616)
Cash dividends declared - $0.80 per share 
 
 
 
 (219,960) 
 
 (219,960) 
 
 
 
 (219,960) 
 
 (219,960)
Balances as of April 30, 2015 316,628
 $3,166
 $783,793
 $1,740
 $1,836,442
 (41,353) $(792,192) $1,832,949
 316,628
 3,166
 783,793
 1,740
 1,836,442
 (41,353) (792,192) 1,832,949
Net income 
 
 
 
 374,267
 
 
 374,267
Other comprehensive loss 
 
 
 (12,973) 
 
 
 (12,973)
Stock-based compensation 
 
 23,540
 
 
 
 
 23,540
Stock awards exercised or vested 
 
 (15,257) 
 (2,848) 2,262
 43,451
 25,346
Acquisition of treasury shares 
 
 
 
 
 (610) (18,102) (18,102)
Repurchase and retirement of common shares (56,409) (564) (33,846) 
 (1,965,826) 
 
 (2,000,236)
Cash dividends declared - $0.80 per share 
 
 
 
 (201,688) 
 
 (201,688)
Balances as of April 30, 2016 260,219
 $2,602
 $758,230
 $(11,233) $40,347
 (39,701) $(766,843) $23,103
                                
See accompanying notes to consolidated financial statements.

5042
20152016 Form 10-K | H&R Block, Inc.


NOTES TO CONSOLIDATED FINANCIAL STATEMENTS
NOTE 1: SUMMARY OF SIGNIFICANT ACCOUNTING POLICIES
NATURE OF OPERATIONS – Our operating subsidiaries provide assisted and digital do-it-yourself (DIY) tax return preparation -through multiple channels (including in-person, online desktop software and mobile applications, -and desktop software) and related services and products to the general public primarily in the United States, (U.S.)Canada, Australia, and its territories, Canada, and Australia. We also offer retail banking services in the U.S. through H&R Block Bank (HRB Bank), a federal savings bank.their respective territories.
PRINCIPLES OF CONSOLIDATION – The consolidated financial statements include the accounts of the Company and our 100% owned subsidiaries. Intercompany transactions and balances have been eliminated.
Some of our subsidiaries operate in regulated industries and their underlying accounting records reflect the policies and requirements of these industries.
DISCONTINUED OPERATIONS – Our discontinued operations include the results of operations of Sand Canyon Corporation, previously known as Option One Mortgage Corporation (including its subsidiaries, collectively, SCC), which exited its mortgage business in fiscal year 2008. Discontinued operations also include the results of our previously reported Business Services segment. See notes 1715 and 1816 for additional information on litigation, claims and other loss contingencies related to our discontinued operations.
MANAGEMENT ESTIMATES – The preparation of financial statements in conformity with accounting principles generally accepted in the U. S. (GAAP) requires management to make estimates and assumptions that affect the reported amounts of assets and liabilities and disclosure of contingent assets and liabilities at the date of the financial statements and the reported amounts of revenues and expenses during the reporting periods. Significant estimates, assumptions and judgments are applied in the evaluation of contingent losses arising from our discontinued mortgage business, contingent losses associated with pending claims and litigation, valuation allowances on deferred tax assets, reserves for uncertain tax positions and related matters. Estimates have been prepared based on the best information available as of each balance sheet date. As such, actual results could differ materially from those estimates.
CASH AND CASH EQUIVALENTS – All non-restricted highly liquid instruments purchased with an original maturity of three months or less are considered to be cash equivalents.
Outstanding checks in excess of funds on deposit (book overdrafts) included in accounts payable totaled $34.043.1 million and $38.334.0 million as of April 30, 20152016 and 20142015, respectively.
CASH AND CASH EQUIVALENTS RESTRICTED – Cash and cash equivalents – restricted consists primarily of cash held by HRB Bank required for regulatory compliance and cash held by our captive insurance subsidiary that is expected to be used to pay claims.and for the benefit of our discontinued mortgage operations.
RECEIVABLES AND RELATED ALLOWANCES – Our trade receivables consist primarily of accounts receivable from tax clients for tax return preparation. The allowance for doubtful accounts for these receivables requires management's judgment regarding collectibility and current economic conditions to establish an amount considered by management to be adequate to cover estimated losses as of the balance sheet date. ReceivablesCredit losses from tax clients for tax return preparation are not specifically identified and charged off; instead they are evaluated on a pooled basis. At the end of each tax season the outstanding balances on these receivables are evaluated based on collections received and expected collections over subsequent tax seasons.
Our financing receivables consist primarily of mortgage loans held for investment, participations in H&R Block Emerald Advance® lines of Credit (EAs), loans made to franchisees, and amounts due under our refund discount program in Canada (Cash Back®).
H&R Block Emerald Advance® lines of credit. EAs are typically offered to clients in our offices from late November through mid-January, currently in an amount not to exceed $1,000.$1,000. If the borrower meets certain criteria as agreed in the loan terms, the line of credit can be increased and utilized year-round. These lines of credit are offered by HRB Bank. EA balances require an annual paydown on February 15th, and any amounts unpaid are placed on non-accrual status as of March 1st. Payments on past due amounts are applied to principal. Beginning in fiscal year 2016, we no longer originate EAs. These lines of credit are offered by BofI Federal Bank, a federal savings bank (BofI). We purchase participation interests in their loans, as discussed further in note 14.
These receivablesCredit losses from EAs are not specifically identified; instead we review the credit quality of these receivables on a pooled basis, segregated by the year of origination. We determine our allowance for these receivables based on a

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51


review of receipts taking into consideration historical experience. Bad debt rates also considerorigination and whether the loancredit was madeextended to a new or repeatreturning tax client. At the end of each tax season, the outstanding balances on the past-due receivablesCredit losses are evaluated based on an analysis of collections received and expected collections over subsequent tax seasons. We charge-off receivables to an amount we believe represents the net realizable value.

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Loans made to franchisees. The credit quality of these receivables is assessed at origination at an individual franchisee level, taking into account the franchisee's credit score, the franchisee's payment history on existing loans and operational amounts due to us, the loan-to-value ratio and debt-to-income ratio. Credit scores, loan-to-value and debt-to-income ratios are obtained at the time of underwriting.level. Payment history is monitored on a regular basis. Based upon our internal analysis and underwriting activities, we believe all loans to franchisees are of similar credit quality. Loans are evaluated for collectibility when they become delinquent. Amounts deemed to be uncollectible are written off to bad debt expense and bad debt related to these loans has typically been immaterial. Additionally, the franchise territory serves as collateral foradditional security in the event a franchisee defaults on the loan. In the event the franchisee is unable to repay the loan, we may revoke franchise rights, write off the remaining balance of the loan and refranchise the territory or begin operating it as company-owned.
Cash Back® receivables. During the tax season, our Canadian operations advance refunds due to certain clients from the Canada Revenue Agency (CRA), in exchange for a fee. The total fee we charge for this service is mandated by legislation which is administered by the CRA. Interest is not charged on these balances, in accordance with CRA regulations. The client assigns to us the full amount of the tax refund to be issued by the CRA and the refund is then sent by the CRA directly to us. The amount we advance to clients under this program is the amount of their estimated refund, less our fees, any amounts expected to be withheld by the CRA for amounts the client may owe to government authorities and any amounts owed to us from prior years. The CRA's system for tracking amounts due to various government agencies also indicates if the client has already filed a return, does not exist in the CRA's records, or is bankrupt. This serves to greatly reduce the amounts of uncollectible receivables and the risk of fraudulent returns.
We do not specifically identify credit losses for these receivables; instead we determine our allowance for these receivables based on a review of receipts taking into consideration historical experience. In September of each fiscal year, any balances remaining from the previous tax season are charged-off against the related allowance.
MORTGAGE LOANS HELD FOR INVESTMENT – Mortgage loans held for investment represent loans originated or acquired with the ability and current intent to hold to maturity. Loans held for investment are carried at amortized cost adjusted for charge-offs, net of allowance for loan losses, deferred fees or costs on originated loans and unamortized premiums or discounts on purchased loans.
We record an allowance representing our estimate of credit losses inherent in the loan portfolio at the balance sheet date. A current assessment of the value of the loan's underlying collateral is made when the loan is no later than 60 days past due and any loan balance in excess of the collateral value less costs to sell the property, is included in the provision for credit losses.
We evaluate mortgage loans less than 60 days past due on a pooled basis and record a loan loss allowance for those loans in the aggregate. We stratify these loans based on our view of risk associated with various elements of the pool and assign estimated loss rates based on those risks. Loss rates consider both the rate at which loans will become delinquent (frequency) and the amount of loss that will ultimately be realized upon occurrence of a liquidation of collateral (severity), and are primarily based on historical experience and our assessment of economic and market conditions.
Loans are considered impaired when we believe it is probable we will be unable to collect all principal and interest due according to the contractual terms of the loan, or when the loan is 60 days past due. Impaired loans are reviewed individually and loss estimates are based on the fair value of the underlying collateral. For loans over 60 days but less than 180 days past due we record a loan loss allowance. For loans 180 days or more past due we charge-off the loan to the value of the collateral less costs to sell.
We classify loans as non-accrual when full and timely collection of interest or principal becomes uncertain, or when they are 90 days past due. Interest previously accrued, but not collected, is reversed against current interest income when a loan is placed on non-accrual status. Accretion of deferred fees is discontinued for non-accrual loans. Payments received on non-accrual loans are recognized as interest income when the loan is considered collectible and applied to principal when it is doubtful that all contractual payments will be collected. Loans are not placed back on accrual status until collection of principal and interest is reasonably assured as a result of the borrower bringing the loan into

52
2015 Form 10-K | H&R Block, Inc.


compliance with the contractual terms of the loan. Prior to restoring a loan to accrual status, management considers a borrower's prospects for continuing future contractual payments.
INVESTMENTS – Our investments in marketable securities are classified as available-for-sale (AFS) and are reported at fair value. Unrealized gains and losses are calculated using the specific identification method and reported, net of applicable taxes, as a component of accumulated other comprehensive income. Realized gains and losses on the sale of these securities are determined using the specific identification method.
We monitor our AFS investment portfolio for impairment and consider many factors in determining whether the impairment is deemed to be other-than-temporary. These factors include, but are not limited to, the length of time the security has had a market value less than the cost basis, the severity of loss, our intent to sell (including regulatory or contractual requirements to sell), recent events specific to the issuer or industry, external credit ratings and recent downgrades in such ratings.
For investments in mortgage-backed securities, amortization of premiums and accretion of discounts are recognized in interest income using the interest method, adjusted for anticipated prepayments where applicable. We update our estimates of expected cash flows periodically and recognize changes in calculated effective yields as appropriate.
PROPERTY AND EQUIPMENT – Buildings and equipment are initially recorded at cost and are depreciated over the estimated useful life of the assets using the straight-line method. Leasehold improvements are initially recorded at cost and are amortized over the lesser of the remaining term of the respective lease or the estimated useful life, using the straight-line method. Estimated useful lives are 15 to 40 years for buildings, three to five years for computers and other equipment, three years for purchased software and up to eight years for leasehold improvements.
Substantially all of the operations of our subsidiaries are conducted in leased premises. For all lease agreements, including those with escalating rent payments or rent holidays, we recognize rent expense on a straight-line basis.

44
2016 Form 10-K | H&R Block, Inc.


GOODWILL AND INTANGIBLE ASSETS – Goodwill represents costs in excess of fair values assigned to the underlying net assets of acquired businesses. Goodwill is not amortized, but rather is tested for impairment annually, or more frequently if indications of potential impairment exist.
Intangible assets with finite lives are amortized over their estimated useful lives and are reviewed for impairment whenever events or changes in circumstances indicate that their carrying amount may not be recoverable. The weighted-average life of intangible assets with finite lives is 2119 years. Intangible assets, except customer relationships, are typically amortized over the estimated useful life of the assets using the straight-line method. Customer relationships are typically amortized over a five-year period using an accelerated method which takes into consideration expected customer attrition rates.
We capitalize certain allowable costs associated with software developed for internal use. These costs are typically amortized over three to five years using the straight-line method.
TREASURY SHARES – We record shares of common stock repurchased by us as treasury shares, at cost, resulting in a reduction of stockholders' equity. Periodically, we may retire shares held in treasury as determined by our Board of Directors. We typically reissue treasury shares as part of our stock-based compensation programs or for acquisitions.programs. When shares are reissued, we determine the cost using the average cost method.
REVENUE RECOGNITION – We recognize revenue for our services when each of the following four criteria is met: persuasive evidence of an arrangement exists; delivery has occurred or services have been rendered; the seller'sselling price to the buyer is fixed or determinable; and collectibility is reasonably assured.
Service revenues consist primarily of fees for preparation and filing of tax returns, both in offices and through our online programs, fees earned on refund transfers (RTs), interchange income associated with our H&R Block Emerald Prepaid MasterCard® program and fees associated with our Peace of Mind® Extended Service Plan (POM). Service revenues are recognized in the period in which the service is performed as follows:
Assisted and online tax preparation revenues are recorded when a completed return is electronically filed or accepted by the customer.
Fees related to RTs are recognized when IRSInternal Revenue Service (IRS) acknowledgment is received and the bank account is established at HRB Bank.BofI.

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Revenues associated with our H&R Block Emerald Prepaid MasterCard® program consist of interchange income from the use of debit cards and fees from the use of ATM networks.networks, net of volume-based amounts retained by BofI in connection with the PMA. Interchange income is a fee paid by a merchant bank to the card-issuing bank throughBofI through the interchange network, andnetwork. Net revenue associated with our H&R Block Prepaid Mastercard® is recognized based on cardholder transactions.
POM revenues are deferred and recognized over the term of the plan, based on actual claims paid in relation to projected claims.
Royalty, product and other revenues include royalties from franchisees and sales of desktop software products, and are recognized as follows:
Upon granting of a franchise, franchisees pay a refundable deposit generally in the amount of $2,500, but pay no initial franchise fee. We record the payment as a deposit liability and recognize no revenue in connection with the initial granting of a franchise. Franchise royalties, which are based on contractual percentages of franchise revenues, are recorded in the period in which the services are provided to the customer.
Revenue from the sale of desktop software is recognized when the product is sold to the end user. Rebates, slotting fees and other incentives paid in connection with these sales are recorded as a reduction of revenue.
Interest income consists primarily of interest earned on EAs, loans to franchisees and mortgage loans held for investment and is recognized as follows:
Participation revenue on EAs is recorded over the life of the underlying loan.
Interest income on EAs and loans to franchisees is calculated using the average daily balance method and is recognized based on the principal amount outstanding until the outstanding balance is paid or becomes delinquent.
Interest income on mortgage loans held for investment includes deferred origination fees and costs and purchase discounts and premiums, which are amortized to income over the life of the loan using the interest method.
Loan commitment fees, net of related expenses, are initially deferred and recognized as revenue over the commitment period.
Sales tax we collect and remit to taxing authorities is recorded net in the consolidated statements of income.
In connection with the deregistration of H&R Block, Inc., H&R Block Group, Inc. and Block Financial, LLC as savings and loan holding companies (SLHCs), as discussed further in note 2, we no longer present interest income on mortgage

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loans held for investment and various other investments as revenues. Effective September 1, 2015, these amounts are prospectively reported in other income on the consolidated statements of income and comprehensive income.
ADVERTISING EXPENSE – Advertising costs for radio and television ads are expensed over the course of the tax season, with print and mailing advertising expensed as incurred.
EMPLOYEE BENEFIT PLANS – We have a 401(k) defined contribution plan covering eligible full-time and seasonal employees following the completion of an eligibility period. Contributions to this plan are discretionary and totaled $14.814.3 million, $11.814.8 million and $11.311.8 million for continuing operations in fiscal years 20152016, 20142015 and 20132014, respectively.
We have severance plans covering executives and eligible regular full-time or part-time active employees of a participating employer who incur a qualifying termination. Expenses related to severance benefits of continuing operations totaled $6.712.0 million, $5.26.7 million and $4.85.2 million in fiscal years 20152016, 20142015 and 20132014, respectively.
FOREIGN CURRENCY TRANSLATION – Translation adjustments onprincipally related to amounts outstanding under intercompany borrowings, resulted in foreign currency losses of $7.8 million, $5.9 million and $18.2 million in fiscal years 2016, 2015 and 2014, respectively, compared to gains of $0.2 million in fiscal year 2013 for continuing operations. respectively.
NEW ACCOUNTING PRONOUNCEMENTS – In May 2014,March 2016, the Financial Accounting Standards Board (FASB) issued Accounting Standards Update No. 2016-9, "Compensation-Stock Compensation (Topic 718): Improvements to Employee Share-Based Payment Accounting" (ASU 2016-9), to reduce complexity in accounting standards involving several aspects of the accounting for employee share-based payment transactions, including the income tax consequences, classification of awards as either equity or liabilities, and classification on the statement of cash flows. This guidance will be effective for us on May 1, 2017, with early adoption permitted. We are currently evaluating the impact of ASU No. 2016-9 on our consolidated financial statements.
In February 2016, the FASB issued Accounting Standards Update No. 2016-2, "Leases" (ASU 2016-2), which will require the recognition of lease assets and lease liabilities by lessees for leases previously classified as operating leases. ASU 2016-2 also requires additional qualitative and quantitative disclosures related to the nature, timing and uncertainty of cash flows arising from leases. This guidance will be effective for us on May 1, 2019, with early adoption permitted, and requires the use of a modified retrospective approach for leases that exist or are entered into after the beginning of the earliest comparative period in the financial statements. We are currently evaluating the impact of ASU 2016-2 on our consolidated financial statements, although we expect the impact of this guidance on our consolidated financial statements could be significant.
In November 2015, the FASB issued Accounting Standards Update No. 2015-17, "Balance Sheet Classification of Deferred Taxes," (ASU 2015-17) which requires that deferred tax liabilities and assets be classified as noncurrent. We elected to adopt this guidance as of November 1, 2015, and applied it prospectively. As such, prior periods have not been adjusted.
In May 2014, the FASB issued Accounting Standards Update No. 2014-09, "Revenue from Contracts with Customers," (ASU 2014-09) which requires an entity to recognize the amount of revenue to which it expects to be entitled for the transfer of promised goods or services to customers. This guidance will replace most existing revenue recognition guidance in U.S. GAAP when it becomes effective. The new standard is effective for us on May 1, 2017, although a FASB proposal could delay the effective date for us to May 1, 2018. Early application is not permitted. The standard permits the use of either the retrospective or cumulative effect transition method. We are evaluating the effect that ASU 2014-09 will have on our consolidated financial statements and related disclosures. We have not yet selected a transition method nor have we determined the effect of the standard on our ongoing financial reporting.

54
2015 Form 10-K | H&R Block, Inc.


NOTE 2: DIVESTITURE OF H&R BLOCK BANK
In April 2014, our subsidiaries, HRBOn August 4, 2015, H&R Block Bank and(HRB Bank), Block Financial LLC, the sole shareholder of HRB Bank (Block Financial), entered intoand BofI, received regulatory approvals for a definitive Amended and Restated Purchase and Assumption Agreement (P&A Agreement) with BofI Federal Bank, a federal savings bank (BofI). The P&A Agreement is subjectpursuant to various closing conditions, including the receipt of certain required approvals, entry into certain additional agreements, and the fulfillment of various other customary conditions. If the closing conditions (including regulatory approvals) are satisfied, we will complete a transaction in which we willagreed to sell certain assets and assign certain liabilities, including all of HRB Bank'sthe deposit liabilities of HRB Bank, to BofI (P&A Transaction). Additional information about this agreement and other agreements expected to be entered into upon the closing ofOn August 31, 2015, we completed the P&A Transaction is set forth in Part 1, Item 1 under "Recent Developments."
Due to the lack of regulatory approval, we continued to offer financial services products to our clients through HRB Bank during the 2015 tax season.
Upon the closing of the P&A Transaction, we will makeand made a net cash payment to BofI for the difference in the carrying value of assets sold and the carrying value of liabilities (including deposit liabilities) transferred. The amount of the cash payment made at closing will primarily be$419 million, which was approximately equal to the carrying value of the liabilities to be transferred since the carrying value of the assets to be transferred is immaterial. The parties to the P&A Agreement entered into another Letter Agreement, effective February 12, 2015 (February Letter Agreement), which, among other things, set the date of closing as June 30, 2015, unless otherwise agreed(including all deposit liabilities) assumed by the parties. As of the date of this filing, the parties have not received formal regulatory approval and, as a result, the parties do not expect to close the P&A Transaction on the previously contemplated June 30, 2015 date. Due to the seasonality of our business, the timing of any closing of the P&A Transaction will impact the amount of deposit liabilities transferred and the cash payment we make. During fiscal year 2015, our month-end deposit balances ranged from approximately $440 million to approximately $1.7 billion.BofI. In connection with the closing, we intend to liquidatesold the available-for-sale (AFS) securities previously held by HRB Bank, which totaled $435 million at April 30, 2015.Bank.
The obligations
46
2016 Form 10-K | H&R Block, Inc.


On the parties to completeclosing date of the P&A Transaction, HRB Bank converted from a federal savings bank to a national banking association, merged with and into its parent company, Block Financial, surrendered its bank charter and ceased to exist as a bank. As a result, effective August 31, 2015, neither we nor any of our subsidiaries are subject to minimum regulatory capital requirements or to regulation as a bank by the fulfillment of numerous conditions, including regulatory approval. Under the termsOffice of the February Letter Agreement, the P&A Agreement may currently be terminated at the election of anyComptroller of the parties thereto. We cannot be certain when or if the conditions toCurrency (OCC). In addition, H&R Block, Inc., H&R Block Group, Inc. and Block Financial (collectively, our Holding Companies) were SLHCs because they controlled HRB Bank. As a result of the P&A Transaction willand related actions, our Holding Companies have ceased to be satisfied, or whether the P&A Transaction will be completed. In addition, there may be changes to the termsSLHCs and conditionshave deregistered as SLHCs under Section 10(b) of the P&A Agreement and other contemplated agreements priorHome Owner's Loan Act. Effective August 31, 2015, our Holding Companies are no longer subject to any closing.regulatory capital requirements applicable to SLHCs or regulation by the Board of Governors of the Federal Reserve System (Federal Reserve).
NOTE 3: EARNINGS PER SHARE
Basic and diluted earnings per share is computed using the two-class method. The two-class method is an earnings allocation formula that determines net income per share for each class of common stock and participating security according to dividends declared and participation rights in undistributed earnings. Per share amounts are computed by dividing net income from continuing operations attributable to common shareholders by the weighted average shares outstanding during each period.

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The computations of basic and diluted earnings per share from continuing operations are as follows:
(in 000s, except per share amounts)(in 000s, except per share amounts) (in 000s, except per share amounts) 
Year ended April 30, 2015
 2014
 2013
 2016
 2015
 2014
Net income from continuing operations attributable to shareholders $486,744
 $500,097
 $465,158
 $383,553
 $486,744
 $500,097
Amounts allocated to participating securities (774) (692) (542) (718) (774) (692)
Net income from continuing operations attributable to common shareholders $485,970
 $499,405
 $464,616
 $382,835
 $485,970
 $499,405
            
Basic weighted average common shares 275,033
 273,830
 273,057
 249,009
 275,033
 273,830
Potential dilutive shares 2,103
 2,197
 1,302
 1,809
 2,103
 2,197
Dilutive weighted average common shares 277,136
 276,027
 274,359
 250,818
 277,136
 276,027
Earnings per share from continuing operations attributable to common shareholders:            
Basic $1.77
 $1.82
 $1.70
 $1.54
 $1.77
 $1.82
Diluted 1.75
 1.81
 1.69
 1.53
 1.75
 1.81
            
Diluted earnings per share excludes the impact of shares of common stock issuable upon the lapse of certain restrictions or the exercise of options to purchase 0.1 million 0.1 million and 3.3 millionshares of stock for each of our fiscal years 2016, 2015, 2014 and 2013, respectively,2014, as the effect would be antidilutive.
NOTE 4: RECEIVABLES
Receivables consist of the following:
(in 000s)(in 000s) (in 000s) 
As of April 30, 2015 2014 2016 2015
 Short-term
 Long-term
 Short-term
 Long-term
 Short-term
 Long-term
 Short-term
 Long-term
Loans to franchisees $56,603
 $64,472
 $63,716
 $90,747
 $50,000
 $46,284
 $56,603
 $64,472
Receivables for tax preparation and related fees 48,864
 6,103
 45,619
 4,755
 52,327
 5,528
 48,864
 6,103
Cash Back® receivables 42,680
 
 48,812
 
Cash Back® receivables
 37,663
 
 42,680
 
Emerald Advance lines of credit 21,908
 1,913
 20,577
 3,862
 25,092
 869
 21,908
 1,913
Royalties from franchisees 8,206
 
 9,978
 
 9,997
 
 8,206
 
Other 44,230
 8,379
 55,494
 12,431
 35,048
 7,726
 44,230
 8,379
 222,491
 80,867
 244,196
 111,795
 210,127
 60,407
 222,491
 80,867
Allowance for doubtful accounts (54,527) 
 (52,578) 
 (57,011) 
 (54,527) 
 $167,964
 $80,867
 $191,618
 $111,795
 $153,116
 $60,407
 $167,964
 $80,867
                

H&R Block, Inc. | 2016 Form 10-K
47


Balances presented above as short-term are included in receivables, while the long-term portions are included in other noncurrent assets in the consolidated balance sheets.
Loans to Franchisees. Loans made to franchisees as of April 30, 20152016 consisted of $80.8$61.2 million in term loans made primarily to finance the purchase of franchises and $40.3$35.1 million in revolving lines of credit primarily for the purpose of funding off-season working capital needs. Loans made to franchisees as of April 30, 20142015 consisted of $109.1$80.8 million in term loans and $45.4$40.3 million in revolving lines of credit.
As of April 30, 20152016 and 2014,2015, we had $0.3 million and $0.1 million of loans, respectively, more than 30 days past due. We had no loans to franchisees on non-accrual status as of April 30, 20152016 or 2014.2015.
Canadian Cash Back® Program. Refunds advanced under the Cash Back program are not subject to credit approval, therefore the primary indicator of credit quality is the age of the receivable amount. Cash Back amounts are generally received within 60 days of filing the client's return. As of April 30, 2016 and 2015, and 2014, $1.3$1.5 million and $1.9$1.3 million, respectively, of Cash Back balances were more than 60 days old.

H&R Block Emerald Advance® lines of credit. Beginning in fiscal year 2016, we no longer originate EAs. These lines of credit are originated by BofI, and we purchase a participation interest in them.
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2015 Form 10-K | H&R Block, Inc.


Emerald Advance Lines of Credit. We review the credit quality of our EA receivables based on pools, which are segregated by the year of origination, with older years being deemed more unlikely to be repaid. These amounts as of April 30, 2015,2016, by year of origination, are as follows:
(in 000s)(in 000s) (in 000s) 
Credit Quality Indicator – Year of origination:    
2016 $10,867
2015 $7,367
 2,789
2014 218
2013 and prior 2,202
2014 and prior (2,127)
Revolving loans 14,034
 14,432
 $23,821
 $25,961
    
As of April 30, 20152016 and 20142015, $18.7$21.1 million and $20.7$18.7 million of EAs were on non-accrual status and classified as impaired, or more than 60 days past due, respectively.
Allowance for Doubtful Accounts. Activity in the allowance for doubtful accounts for our short-term and long-term receivables is as follows:
(in 000s)(in 000s) (in 000s) 
 EAs
 All Other
 Total
 EAs
 All Other
 Total
Balance as of May 1, 2012 $6,200
 $38,389
 $44,589
Provision 28,430
 47,296
 75,726
Charge-offs (27,240) (35,372) (62,612)
Balance as of April 30, 2013 7,390
 50,313
 57,703
Balances as of May 1, 2013 $7,390
 $50,313
 $57,703
Provision 24,619
 46,439
 71,058
 24,619
 46,439
 71,058
Charge-offs (24,479) (51,704) (76,183) (24,479) (51,704) (76,183)
Balances as of April 30, 2014 7,530
 45,048
 52,578
 7,530
 45,048
 52,578
Provision 27,065
 44,002
 71,067
 27,065
 44,002
 71,067
Charge-offs (27,242) (41,876) (69,118) (27,242) (41,876) (69,118)
Balances as of April 30, 2015 $7,353
 $47,174
 $54,527
 7,353
 47,174
 54,527
Provision 24,939
 48,743
 73,682
Charge-offs (23,285) (47,913) (71,198)
Balances as of April 30, 2016 $9,007
 $48,004
 $57,011
            

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2016 Form 10-K | H&R Block, Inc.


NOTE 5: MORTGAGE LOANS HELD FOR INVESTMENT
The composition of our mortgage loan portfolio is as follows:
(dollars in 000s)(dollars in 000s) (dollars in 000s) 
As of April 30, 2015 2014 2016 2015
 Amount
 % of Total
 Amount
 % of Total
 Amount
 % of Total
 Amount
 % of Total
Adjustable-rate loans $130,182
 53% $149,480
 54% $108,251
 52% $130,182
 53%
Fixed-rate loans 115,034
 47% 127,943
 46% 97,957
 48% 115,034
 47%
 245,216
 100% 277,423
 100% 206,208
 100% 245,216
 100%
Unamortized deferred fees and costs 2,008
   2,277
   1,695
   2,008
  
Less: Allowance for loan losses (7,886)   (11,272)   (5,518)   (7,886)  
 $239,338
   $268,428
   $202,385
   $239,338
  
                
Our loan loss allowance as a percent of mortgage loans was 3.2%2.7% and 4.1%3.2% as of April 30, 20152016 and 20142015, respectively.

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Activity in the allowance for loan losses for the years ended April 30, 20152016, 20142015 and 20132014 is as follows:
(in 000s)(in 000s) (in 000s) 
Year ended April 30, 2015
 2014
 2013
 2016
 2015
 2014
Balance as of the beginning of the year $11,272
 $14,314
 $26,540
 $7,886
 $11,272
 $14,314
Provision (10) 8,271
 13,283
 (1,173) (10) 8,271
Recoveries 1,393
 4,040
 3,338
 1,797
 1,393
 4,040
Charge-offs (4,769) (15,353) (28,847) (2,992) (4,769) (15,353)
Balance as of the end of the year $7,886
 $11,272
 $14,314
 $5,518
 $7,886
 $11,272
            
Detail of the aging of the mortgage loans in our portfolio as of April 30, 20152016 is as follows:
(in 000s)(in 000s) (in 000s) 
 
Less than 60
Days Past Due

 
60 – 89 Days
Past Due

 
90+ Days
Past Due(1)

 
Total
Past Due

 Current
 Total
 Less than 60
Days Past Due

 60 – 89 Days
Past Due

 
90+ Days
Past Due
(1)

 Total
Past Due

 Current
 Total
Purchased from SCC $9,487
 $2,207
 $44,614
 $56,308
 $86,325
 $142,633
 $9,775
 $376
 $40,987
 $51,138
 $70,906
 $122,044
All other 4,688
 423
 6,689
 11,800
 90,783
 102,583
 2,315
 131
 5,878
 8,324
 75,840
 84,164
 $14,175
 $2,630
 $51,303
 $68,108
 $177,108
 $245,216
 $12,090
 $507
 $46,865
 $59,462
 $146,746
 $206,208
                        
(1) 
We do not accrue interest on loans past due 90 days or more.
NOTE 6: INVESTMENTS
The amortized cost and fair value of securities classified as AFS are summarized below:
(in 000s) 
As of April 30, 2015 2014
  Amortized
Cost

 Gross
Unrealized
Gains

 Gross
Unrealized
Losses

 Fair Value
 Amortized
Cost

 Gross
Unrealized
Gains

 Gross
Unrealized
Losses

 Fair Value
Mortgage-backed securities $421,035
 $13,889
 $
 $434,924
 $420,697
 $2,798
 $
 $423,495
Municipal bonds 4,062
 109
 (24) 4,147
 4,120
 209
 
 4,329
Common stock 2,491
 47
 
 2,538
 
 
 
 
U.S. Treasury bills 100
 
 
 100
 
 
 
 
  $427,688
 $14,045
 $(24) $441,709
 $424,817
 $3,007
 $
 $427,824
                 
During fiscal year 2014, we recorded other-than-temporary impairments of AFS securities totaling $12.4 million. We did not record any material other-than-temporary impairments of AFS securities during fiscal years 2015 or 2013.
Substantially all AFS debt securities held as of April 30, 2015 mature after five years.
NOTE 7:6: PROPERTY AND EQUIPMENT
The components of property and equipment, net of accumulated depreciation and amortization, are as follows:
(in 000s)(in 000s) (in 000s) 
As of April 30, 2015
 2014
 2016
 2015
Buildings $88,273
 $100,034
 $76,289
 $88,273
Computers and other equipment 140,636
 139,290
 128,815
 140,636
Leasehold improvements 68,114
 51,197
 77,712
 68,114
Purchased software 12,741
 9,997
 9,126
 12,741
Land and other non-depreciable assets 1,623
 4,393
 1,623
 1,623
 $311,387
 $304,911
 $293,565
 $311,387
        

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2015 Form 10-K | H&R Block, Inc.


Depreciation and amortization expense of property and equipment for continuing operations for fiscal years 20152016, 20142015 and 20132014 was $100.8 million, $101.3 million $84.7 million and $68.2$84.7 million, respectively.

H&R Block, Inc. | 2016 Form 10-K
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NOTE 8:7: GOODWILL AND INTANGIBLE ASSETS
Changes in the carrying amount of goodwill of our Tax Services segment for the years ended April 30, 20152016 and 20142015 are as follows:
(in 000s)(in 000s) (in 000s) 
 Goodwill
 Accumulated Impairment Losses
 Net
 Goodwill
 Accumulated Impairment Losses
 Net
Balance as of May 1, 2013 $467,079
 $(32,297) $434,782
Balances as of May 1, 2014 $468,414
 $(32,297) $436,117
Acquisitions 3,086
 
 3,086
 7,628
 
 7,628
Disposals and foreign currency changes, net (1,751) 
 (1,751) (1,914) 
 (1,914)
Impairments 
 
 
 
 
 
Balance as of April 30, 2014 468,414
 (32,297) 436,117
Balances as of April 30, 2015 474,128
 (32,297) 441,831
Acquisitions 7,628
 
 7,628
 27,765
 
 27,765
Disposals and foreign currency changes, net (1,914) 
 (1,914) 1,161
 
 1,161
Impairments 
 
 
 
 
 
Balance as of April 30, 2015 $474,128
 $(32,297) $441,831
Balances as of April 30, 2016 $503,054
 $(32,297) $470,757
            
We tested goodwill for impairment in the fourth quarter of fiscal year 20152016, and did not identify any impairment.
Components of the intangible assets of our Tax Services segment are as follows:
(in 000s)(in 000s) (in 000s) 
As of April 30, 2015 2014 2016 2015
 
Gross
Carrying
Amount

 
Accumulated
Amortization

 Net
 
Gross
Carrying
Amount

 
Accumulated
Amortization

 Net
 
Gross
Carrying
Amount

 
Accumulated
Amortization

 Net
 
Gross
Carrying
Amount

 
Accumulated
Amortization

 Net
Reacquired franchise rights $294,647
 $(46,180) $248,467
 $233,749
 $(26,136) $207,613
 $319,354
 $(68,284) $251,070
 $294,647
 $(46,180) $248,467
Customer relationships 170,851
 (78,157) 92,694
 123,110
 (59,521) 63,589
 206,607
 (104,072) 102,535
 170,851
 (78,157) 92,694
Internally-developed software 118,865
 (80,689) 38,176
 101,162
 (72,598) 28,564
 131,161
 (95,768) 35,393
 118,865
 (80,689) 38,176
Noncompete agreements 30,630
 (23,666) 6,964
 24,694
 (22,223) 2,471
 31,499
 (25,572) 5,927
 30,630
 (23,666) 6,964
Franchise agreements 19,201
 (8,214) 10,987
 19,201
 (6,934) 12,267
 19,201
 (9,494) 9,707
 19,201
 (8,214) 10,987
Purchased technology 54,700
 (19,846) 34,854
 54,900
 (13,782) 41,118
 54,700
 (25,909) 28,791
 54,700
 (19,846) 34,854
Acquired assets pending final allocation (1)
 462
 
 462
 
 
 
 $688,894
 $(256,752) $432,142
 $556,816
 $(201,194) $355,622
 $762,984
 $(329,099) $433,885
 $688,894
 $(256,752) $432,142
                        
(1)    Represents recent business acquisitions for which final purchase price allocations have not yet been determined.
The increase in intangible assets resulted primarily from acquired franchisee and competitor businesses during fiscal year 2015,2016, which added approximately 350260 offices to our company-owned network. In fiscal year 2014, we acquired the assets of a business for $30.3 million. Assets acquired consisted primarily of purchased technology. The amounts and weighted-average lives of assets acquired or added during fiscal year 20152016 are as follows:
($ in 000s)
(dollars in 000s)(dollars in 000s)
 Amount Acquired
 Weighted-Average Life (in years) Amount
 Weighted-Average Life (in years)
Reacquired franchise rights $60,906
 6 $23,412
 6
Customer relationships 48,298
 6 36,162
 6
Internally-developed software 14,469
 3
Noncompete agreements 6,000
 5 812
 5
Total $115,204
 5 $74,855
 5
      
Amortization of intangible assets of continuing operations for the years ended April 30, 20152016, 20142015 and 20132014 was $58.5$72.8 million,, $30.9 $58.5 million and $24.2$30.9 million,, respectively. Estimated amortization of intangible assets for fiscal years 2016, 2017, 2018, 2019, 2020 and 20202021 is $62.4$75.6 million,, $53.7 $65.2 million,, $46.6 $50.8 million,, $36.5 $37.2 million and $26.2$26.1 million,, respectively.

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2016 Form 10-K |H&R Block, Inc. | 2015 Form 10-K
59


NOTE 9: CUSTOMER BANKING DEPOSITS
The components of customer banking deposits as of April 30, 2015 and 2014 and the related interest expense recorded during the periods are as follows:
(in 000s) 
April 30, 2015 2014
  
Outstanding
Balance

 
Interest
Expense

 
Outstanding
Balance

 
Interest
Expense

Short-term:        
Money-market deposits $15,689
 $197
 $24,870
 $1,228
Savings deposits 8,436
 25
 7,611
 66
Checking deposits:        
Interest-bearing 490
 
 189
 7
Non-interest-bearing 430,619
 
 429,992
 
  431,109
 
 430,181
 7
IRAs and other time deposits:        
Due in one year 252
   3,054
  
IRAs 288,755
   304,069
  
  289,007
 460
 307,123
 808
  $744,241
 $682
 $769,785
 $2,109
Long-term:        
Due in two years $9
   $166
  
Due in three years 441
   7
  
Due in four years 
   315
  
Due in five years 8
   15
  
  $458
 $
 $503
 $
         
NOTE 10:8: LONG-TERM DEBT
The components of long-term debt are as follows:
(in 000s)(in 000s) (in 000s) 
As of April 30, 2015
 2014
 2016
 2015
Senior Notes, 4.125%, due October 2020 $648,129
 $
Senior Notes, 5.500%, due November 2022 $497,894
 $497,612
 498,175
 497,894
Senior Notes, 5.125%, due October 2014 
 399,882
Capital lease obligation, due over the next 9 years 8,194
 8,980
Senior Notes, 5.250%, due October 2025 349,012
 
Capital lease obligation, due over the next 7 years 7,435
 8,194
 506,088
 906,474
 1,502,751
 506,088
Less: Current portion (790) (400,637) (826) (790)
 $505,298
 $505,837
 $1,501,925
 $505,298
        
UNSECURED COMMITTED LINE OF CREDIT – In August 2012,September 2015, we entered into a five-year, $1.5 billion unsecuredterminated our previous committed line of credit governed byagreement and entered into a new Credit and Guarantee Agreement (2012(2015 CLOC). The 20122015 CLOC bears interestprovides for an unsecured senior revolving credit facility in the aggregate principal amount of $2.0 billion, which includes a $200.0 million sublimit for swingline loans and a $100.0 million sublimit for standby letters of credit. We may request increases in the aggregate principal amount of the revolving credit facility of up to $500.0 million, subject to obtaining commitments from lenders therefor and meeting certain other conditions. The 2015 CLOC will mature on September 21, 2020, unless extended pursuant to the terms of the 2015 CLOC, at an annual rate of LIBOR plus an applicable rate ranging from 0.750% to 1.45% or PRIME plus an applicable rate ranging from 0.000% to 0.450% (depending on the type of borrowingwhich time all outstanding amounts thereunder will be due and our then current credit ratings) andpayable. The 2015 CLOC includes an annual facility fee, ranging from 0.125% to 0.300% of the committed amounts (alsowhich will vary depending on our then current credit ratings). ratings.
The 20122015 CLOC is subject to various conditions, triggers, events or occurrences that could result in earlier termination and contains customary representations, warranties, covenants and events of default, including, without limitation: (1) a covenant requiring the Company to maintain a debt-to-EBITDA ratio calculated on a consolidated basis of no greater than (a) 3.50 for to 1.00 as of the last day of each fiscal quartersquarter ending on April 30, July 31, and October 31 of each year and (b) 3.75 for4.50 to 1.00 as of the last day of each fiscal quarter ending on January 31 of each year; (2) a covenant requiring us to maintain an interest coverage (EBITDA-to-interest expense) ratio calculated on a consolidated basis of nonot less than 2.50 to 1.00 as of the last date of any fiscal quarter; and (3) covenants restricting our ability to incur certain additional debt, incur liens, merge

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2015 Form 10-K | H&R Block, Inc.


or consolidate with other companies, sell or dispose of their respective assets (including equity interests), liquidate or dissolve, make investments, loans, advances, guarantees and acquisitions, and engage in certain transactions with affiliates or enter into certain restrictive agreements. The 20122015 CLOC includes provisions thatfor an equity cure which could potentially allow us to independently cure certain defaults. Proceeds under the 2015 CLOC may be used for the issuance of equity which would be added to EBITDA in determining compliance with the financial covenant calculations as a separate and additional means to avoid a shortfall.working capital needs or for other general corporate purposes. We were in compliance with these requirements as of April 30, 2016. As of April 30, 2016, amounts available to borrow under the 2015. CLOC were limited by the debt-to-EBITDA covenant in the 2015 CLOC Agreement to approximately $1.2 billion, however, our cash needs at April 30 generally do not require us to borrow on our CLOC at that time. We had no balance outstanding under the 20122015 CLOC as of April 30, 2015; however, we may borrow amounts under the 2012 CLOC from time to time in the future to support working capital requirements or for general corporate purposes.2016.
SENIOR NOTESOn September 25, 2015, we issued $650.0 million of 4.125% Senior Notes due October 1, 2020 (2020 Senior Notes), and $350.0 million of 5.250% Senior Notes due October 1, 2025 (2025 Senior Notes). The Senior Notes are not redeemable by the bondholders prior to maturity, although we have the right to redeem some or all of these notes at any time, at specified redemption prices. Proceeds of the 2020 Senior Notes and 2025 Senior Notes, along with cash on hand, were used to repurchase shares, as discussed in note 10.
On October 25, 2012, we issued $500.0 million of 5.50% Senior Notes due November 1, 2022. The Senior Notes are not redeemable by the bondholders prior to maturity.
The interest rates on our Senior Notes' interest rate isNotes are subject to adjustment based upon our credit ratings.
The 5.50% Senior Notes due 2022 were issued by our 100% owned subsidiary Block Financial and were fully and unconditionally guaranteed by H&R Block, Inc. The notes and the guarantees are senior unsecured obligations of the two entities. The indenture governing the notes does not contain any financial covenants and contains only limited restrictive covenants.
In October 2014, our $400.0 million of 5.125% Senior Notes matured and, utilizing available cash on hand, we repaid them according to their terms.
OTHER INFORMATION – The aggregate payments required to retire long-term debt are $0.8$0.8 million,, $0.8 $1.0 million,, $1.0 $1.0 million,, $1.0 $1.1 million,, $1.1 $649.3 million and $501.4$849.6 million in fiscal years 2016, 2017, 2018, 2019, 2020, 2021 and beyond, respectively.
HRB Bank is a member
H&R Block, Inc. | 2016 Form 10-K
51


NOTE 11:9: FAIR VALUE
FAIR VALUE MEASUREMENT – We use the following classification of financial instruments pursuant to the fair value hierarchy methodologies for assets measured at fair value:
Level 1 inputs to the valuation are quoted prices in an active market for identical assets.
Level 2 inputs to the valuation include quoted prices for similar assets in active markets utilizing a third-party pricing service to determine fair value.
Level 3 valuation is based on significant inputs that are unobservable in the market and our own estimates of assumptions that we believe market participants would use in pricing the asset.
Assets measured on a recurring basis are initially measured at fair value and are required to be remeasured at fair value in the financial statements at each reporting date. Our investments in AFS securities are carried at fair value on a recurring basis with gains and losses reported as a component of other comprehensive income, except for losses assessed to be other than temporary. Our AFS securities include certain agency and agency-sponsored mortgage-backed securities and municipal bonds. Quoted market prices are not available for these securities, as they are not actively traded and have fewer observable transactions. As a result, we use third-party pricing services to determine fair value and classify the securities as Level 2. The third-party pricing services' models are based on market data and utilize available trade, bid and other market information for similar securities. Quarterly, we compare the prices obtained from our third-party pricing services to other available independent pricing information to validate the reasonableness of the valuations provided. In addition, we also perform analytics to assess the reasonableness of the fair value received from the third-party pricing service based on changes in the portfolio and changes in market conditions. We evaluate whether adjustments to third-party pricing is necessary and historically, we have not made adjustments to prices obtained from our third-party pricing services.
There were no transfers of AFS securities between hierarchy levels during the fiscal years ended April 30, 20152016 and 20142015. See note 6 for details of our AFS securities that were remeasured at fair value on a recurring basis during the fiscal years ended April 30, 2015 and 2014 and the unrealized gains or losses on those remeasurements.

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The following table presents the assets that were remeasured at fair value on a non-recurring basis during the fiscal years ended April 30, 2015 and 2014 and the losses on those remeasurements:
(dollars in 000s) 
  Total
 Level 1
 Level 2
 Level 3
 Losses
As of April 30, 2015:          
Impaired mortgage loans held for investment $56,784
 $
 $
 $56,784
 $(1,678)
As a percentage of total assets 1.3% 
 
 1.3%  
           
As of April 30, 2014:          
Impaired mortgage loans held for investment $69,131
 $
 $
 $69,131
 $(3,739)
As a percentage of total assets 1.5% 
 
 1.5%  
           
The fair value of impaired mortgage loans held for investment is generally based on the net present value of discounted cash flows for TDR loans or the appraised value of the underlying collateral for all other loans. Impaired and TDR loans are required to be remeasured at least annually, based on HRB Bank's loan policy. These loans are classified as Level 3.
We have established various controls and procedures to ensure that the unobservable inputs used in the fair value measurement of these instruments are appropriate. Appraisals are obtained from certified appraisers and reviewed internally by HRB Bank's asset management group. The inputs and assumptions used in our discounted cash flow model for TDRs are reviewed and approved by HRB Bank management each time the balances are remeasured. Significant changes in fair value from the previous measurement are presented to HRB Bank management for approval. There were no changes to the unobservable inputs used in determining the fair values of our Level 3 financial assets.
The following table presents the quantitative information about our Level 3 fair value measurements, which utilize significant unobservable internally-developed inputs:
(dollars in 000s)
  
Fair Value at
April 30, 2015

 
Valuation
Technique
 Unobservable Input 
Range
(Weighted Average)
Impaired mortgage loans held for investment - non TDRs $67,214
 
Collateral-
based
 
Cost to list/sell
Time to sell (months)
Collateral depreciation
Loss severity
 
0% – 167%(10%)
12(12)
(128%) – 100%(35%)
0% – 100%(61%)
Impaired mortgage loans held for investment - TDRs $32,759
 
Discounted
cash flow
 
Aged default performance
Loss severity
 
24% – 38%(31%)
0% – 23%(7%)

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2015 Form 10-K | H&R Block, Inc.


ESTIMATED FAIR VALUE OF FINANCIAL INSTRUMENTS – The carrying amounts and estimated fair values of our financial instruments are as follows:
(in 000s)
As of April 30, 2015 2014  2016 2015 
Fair Value
Hierarchy
 Carrying
Amount

 Estimated
Fair Value

 
Carrying
Amount

 
Estimated
Fair Value

 
Fair Value
Hierarchy
 Carrying
Amount

 Estimated
Fair Value

 
Carrying
Amount

 
Estimated
Fair Value

 
Assets:                  
Cash and cash equivalents $2,007,190
 $2,007,190
 $2,185,307
 $2,185,307
 Level 1 $896,801
 $896,801
 $2,007,190
 $2,007,190
 Level 1
Cash and cash equivalents - restricted 91,972
 91,972
 115,319
 115,319
 Level 1 104,110
 104,110
 91,972
 91,972
 Level 1
Receivables, net - short-term 167,964
 167,964
 191,618
 191,618
 Level 1 153,116
 153,116
 167,964
 167,964
 Level 1
Mortgage loans held for investment, net 239,338
 190,196
 268,428
 192,281
 Level 3 202,385
 190,503
 239,338
 190,196
 Level 3
Investments in AFS securities 441,709
 441,709
 427,824
 427,824
 Level 1 and 2 1,133
 1,133
 441,709
 441,709
 Level 1 and 2
Receivables, net - long-term 80,867
 80,867
 104,678
 104,678
 Level 1 and 3 60,407
 60,407
 80,867
 80,867
 Level 1 and 3
Liabilities:                  
Customer banking deposits 744,699
 737,261
 770,288
 765,376
 Level 1 and 3 
 
 744,699
 737,261
 Level 1 and 3
Long-term debt 506,088
 556,769
 906,474
 955,050
 Level 2 1,502,751
 1,566,098
 506,088
 556,769
 Level 2
Contingent consideration payments 10,667
 10,667
 9,206
 9,206
 Level 3
Contingent consideration 8,657
 8,657
 10,667
 10,667
 Level 3
                  
Fair value estimates, methods and assumptions are set forth below. The fair value was not estimated for assets and liabilities that are not considered financial instruments.
Cash and cash equivalents, including restricted - Fair value approximates the carrying amount.
Receivables, net - short-term - For short-term balances the carrying values reported in the balance sheet approximate fair market value due to the relative short-term nature of the respective instruments.
Mortgage loans held for investment, net - The fair value of mortgage loans held for investment is estimated using a third-party pricing service. The fair value is determined using the present value of expected future cash flows at the asset level, assuming future prepayments and using discount factors determined by prices obtained for residential loans with similar characteristics in the secondary market, as discounted for illiquid assets. Quarterly, we perform analytics to assess the reasonableness of the fair value received from the third-party pricing service based on changes in the portfolio and changes in market conditions. We evaluate whether adjustments to third-party pricing is necessary and historically, we have not made adjustments to prices obtained from our third-party pricing service.
Investments in AFS securities - For mortgage-backed securities, we usehistorically used a third-party pricing service to determine fair value. The service's pricing model is based on market data and utilizes available trade, bid and other market information for similar securities (Level 2). The fair value of our investment in common stock iswas determined based on quoted market prices (Level 1).
Receivables, net - long-term - The carrying values for the long-term portion of loans to franchisees approximate fair market value due to variable interest rates, low historical delinquency rates and franchise territories serving as collateral (Level 1). Long-term EA receivables are carried at net realizable value which approximates fair value (Level 3). Net realizable value is determined based on historical collection rates.

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2016 Form 10-K | H&R Block, Inc.


territories serving as collateral (Level 1). Long-term EA receivables are carried at net realizable value which approximates fair value (Level 3). Net realizable value is determined based on historical collection rates.
Customer banking deposits - The fair value of deposits with no stated maturity, such as non-interest-bearing demand deposits, checking, money market and savings accounts, iswas equal to the amount payable on demand (Level 1). The fair value of IRAs and other time deposits iswas estimated by discounting the future cash flows using the rates currently offered by HRB Bank for products with similar remaining maturities (Level 3).
Long-term debt - The fair value of our Senior Notes is based on quotes from multiple banks.
Contingent consideration payments - Fair value approximates the carrying amount.
NOTE 12:10: STOCKHOLDERS' EQUITY
COMMON STOCKWhileDuring fiscal year 2016, we repurchased and immediately retired 56.4 million shares of stock at an aggregate cost of $2.0 billion, or an average price of $35.46 per share. We had no similar repurchases or retirements of common stock in fiscal years 2015 or 2014, during fiscal year 2013, we repurchased and retired 21.3 million shares of stock at a cost of $315.0 million, and retired 60.0 million shares of treasury stock. The retirement of treasury stock had no impact on our total consolidated stockholders' equity.2014.

H&R Block, Inc. | 2015 Form 10-K
63


OTHER COMPREHENSIVE INCOME Components of other comprehensive income include foreign currency translation adjustments and the change in net unrealized gains or losses on AFS marketable securities, and are as follows:
(in 000s)(in 000s) (in 000s) 
 
Foreign Currency
Translation Adjustments

 
Unrealized Gains
on AFS Securities

 Total
 
Foreign Currency
Translation Adjustments

 
Unrealized Gains (Losses)
on AFS Securities

 Total
Balance as of May 1, 2012 $8,569
 $3,576
 $12,145
Other comprehensive income before reclassifications:     

Gross gains (losses) arising during the year (1,979) 498
 (1,481)
Tax expense (benefit) (219) 229
 10
 (1,760) 269
 (1,491)
Amounts reclassified to net income:     

Amount reclassified 
 (175) (175)
Tax expense 
 71
 71
 
 (104) (104)
Net other comprehensive income (loss) (1,760) 165
 (1,595)
      
Balance as of April 30, 2013 6,809
 3,741
 10,550
Balances as of May 1, 2013 $6,809
 $3,741
 $10,550
Other comprehensive income before reclassifications:     

     

Gross gains (losses) arising during the year (3,416) 2,594
 (822) (3,416) 2,594
 (822)
Tax expense (benefit) 59
 787
 846
 59
 787
 846
 (3,475) 1,807
 (1,668) (3,475) 1,807
 (1,668)
Amounts reclassified to net income:           

Amount reclassified (1)
 
 (5,835) (5,835) 
 (5,835) (5,835)
Tax expense 
 2,130
 2,130
Tax expense (benefit) 
 (2,130) (2,130)
 
 (3,705) (3,705)
Net other comprehensive income (loss) (3,475) (1,898) (5,373)
      
Balances as of April 30, 2014 3,334
 1,843
 5,177
Other comprehensive income before reclassifications:     

Gross gains (losses) arising during the year (9,004) 10,946
 1,942
Tax expense (benefit) 1,119
 4,301
 5,420
 (10,123) 6,645
 (3,478)
Amounts reclassified to net income:      
Amount reclassified (1)
 
 68
 68
Tax expense (benefit) 
 27
 27
 
 (3,705) (3,705) 
 41
 41
Net other comprehensive loss (3,475) (1,898) (5,373) (10,123) 6,686
 (3,437)
            
Balance as of April 30, 2014 3,334
 1,843
 5,177
Balances as of April 30, 2015 (6,789) 8,529
 1,740
Other comprehensive income before reclassifications:            
Gross gains (losses) arising during the year (9,004) 10,946
 1,942
 (4,398) (5,800) (10,198)
Tax expense 1,119
 4,301
 5,420
Tax expense (benefit) 63
 (2,270) (2,207)
 (10,123) 6,645
 (3,478) (4,461) (3,530) (7,991)
Amounts reclassified to net income:            
Amount reclassified 
 68
 68
 
 (8,196) (8,196)
Tax expense (benefit) 
 (27) (27) 
 (3,214) (3,214)
 
 41
 41
 
 (4,982) (4,982)
Net other comprehensive income (loss) (10,123) 6,686
 (3,437) (4,461) (8,512) (12,973)
            
Balance as of April 30, 2015 $(6,789) $8,529
 $1,740
Balances as of April 30, 2016 $(11,250) $17
 $(11,233)
            
(1) Amount represents a gross realized gain of $18.3 million on the sale of residual interests in mortgage securitizations, net of other-than-temporary impairments on AFS securities of $12.4 million.$12.4 million.
Gross gains and losses reclassified out of accumulated other comprehensive income are included in other income and other expense, respectively, in the consolidated statements of income statements.and comprehensive income.

H&R Block, Inc. | 2016 Form 10-K
53


NOTE 13:11: STOCK-BASED COMPENSATION
We have a stock-based Long Term Incentive Plan (Plan), under which we can grant stock options, restricted shares, performance-based share units, restricted share units, deferred stock units and other forms of equity to employees, non-employee directors and consultants. Stock-based compensation expense of our continuing operations totaled $26.1$23.5 million,, $20.1 $26.1 million and $15.3$20.1 million in fiscal years 20152016, 20142015 and 20132014, respectively, net of related tax benefits of $9.9$9.5 million,, $7.6 $9.9 million and $5.8$7.6 million,, respectively. We realized tax benefits of $12.5$20.9 million,, $10.6 $12.5 million and $5.0$10.6 million in fiscal years 20152016, 20142015 and 20132014, respectively.
As of April 30, 20152016, we had 9.68.7 million shares reserved for future awards under our Plan. We issue shares from our treasury stock to satisfy the exercise or vesting of stock-based awards and believe we have adequate treasury stock balances available for future issuances.
We measure the fair value of options on the grant date or modification date using the Black-Scholes-Merton (Black-Scholes) option valuation model based upon the expected term of the options. We measure the fair value of nonvested

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2015 Form 10-K | H&R Block, Inc.


shares and share units based on the closing price of our common stock on the grant date. We measure the fair value of performance-based share units based on the Monte Carlo valuation model, taking into account as necessary those provisions of the performance-based nonvested share units that are characterized as market conditions. We generally expense the grant-date fair value, net of estimated forfeitures, over the vesting period on a straight-line basis.
Options, nonvested shares and nonvested share units (other than performance-based nonvested share units) granted to employees typically vest pro-rata based upon service over a three-yearthree-year period with a portion vesting each year. Performance-based nonvested share units granted to employees typically cliff vest at the end of a three-yearthree-year period based upon satisfaction of both service-based and performance-based requirements. The number of performance-based share units that ultimately vest ranges from zero to 250 percent of the number granted, based on the form of award, performance metrics such as earnings before interest, taxes, depreciation and amortization (EBITDA), revenues or pretax earnings and various market conditions such as ourreturn on equity, return on invested capital, total shareholder return (TSR) ranked against other public companies or our stock price. Deferred stock units granted to non-employee directors vest when they are granted and are settled six months after the director separates from service as a director of the Company, except in the case of death.
All share units granted after March 2013 to employees and non-employee directors receive cumulative dividend equivalents at the time of distribution. Options granted under our Plan have a maximum contractual term of ten years.
STOCK OPTIONS A summary of options for the fiscal year ended April 30, 20152016, is as follows:
(dollars in 000s, except per share amounts) 
(in 000s, except per share amounts)(in 000s, except per share amounts) 
 Shares
 
Weighted-Average
Exercise Price

 
Weighted-Average
Remaining
Contractual Term
 
Aggregate
Intrinsic Value

 Shares
 Weighted-Average
Exercise Price

 Weighted-Average
Remaining
Contractual Term
 Aggregate
Intrinsic Value

Outstanding, beginning of the year 3,123
 $17.34
   2,613
 $17.71
  
Granted 14
 30.51
   112
 34.73
  
Exercised (492) 15.57
   (707) 16.85
  
Forfeited or expired (32) 19.62
   (42) 27.15
  
Outstanding, end of the year 2,613
 $17.71
 6 years $32,740
 1,976
 $18.76
 5 years $4,812
            
Exercisable, end of the year 2,464
 $17.64
 6 years $31,047
 1,871
 $17.85
 5 years $4,812
Exercisable and expected to vest 2,604
 $17.69
 6 years $32,685
 1,961
 $18.64
 5 years $4,812
            
The total intrinsic value of options exercised during fiscal years 20152016, 20142015 and 20132014 was $8.4$11.7 million,, $13.6 $8.4 million and $6.0$13.6 million,, respectively. As of April 30, 20152016, we had $0.2$0.4 million of total unrecognized compensation cost related to outstanding options. The cost is expected to be recognized over a weighted-average period of one year.two years.
When valuing our options on the grant date, we typically estimate the expected volatility using our historical stock price data. We also use historical exercise and forfeiture behaviors to estimate the options expected term and our forfeiture rate. The dividend yield is calculated based on the current dividend and the market price of our common stock on the grant date. The risk-free interest rate is based on the U.S. Treasury zero-coupon yield curve in effect on

54
2016 Form 10-K | H&R Block, Inc.


the grant date. Both expected volatility and the risk-free interest rate are based on a period that approximates the expected term.
The following assumptions were used to value options during the periods:
Year ended April 30, 2015
 2014
 2013
 2016
 2015
 2014
Options - management and director:            
Expected volatility 26.25%
 30.89% - 31.57%
 29.69% - 31.43%
 22.95%-24.87%
 26.25%
 30.89% - 31.57%
Expected term 4 years
 4 years
 4 - 5 years
 4 years
 4 years
 4 years
Dividend yield 2.62%
 2.77% - 2.87%
 4.18% - 5.21%
 2.26%-2.69%
 2.62%
 2.77% - 2.87%
Risk-free interest rate 1.43%
 1.06% - 1.31%
 0.61% - 0.75%
 1.29%-1.43%
 1.43%
 1.06% - 1.31%
Weighted-average fair value $5.18
 $5.57
 $2.79
 $5.28
 $5.18
 $5.57
            

H&R Block, Inc. | 2015 Form 10-K
65


OTHER AWARDS – A summary of nonvested shares, nonvested share units and deferred stock units, including those that are performance-based, for the year ended April 30, 20152016, is as follows:
(shares in 000s)(shares in 000s) (shares in 000s) 
 Nonvested Shares and Nonvested Share Units Performance-Based Nonvested Share Units Nonvested Shares and Nonvested Share Units Performance-Based Nonvested Share Units
 Shares 
Weighted-Average
Grant Date 
Fair Value

 Shares 
Weighted-Average
Grant Date 
Fair Value

 Shares Weighted-Average
Grant Date 
Fair Value

 Shares Weighted-Average
Grant Date 
Fair Value

Outstanding, beginning of the year 1,567
 $18.23
 966
 $20.98
 1,487
 $24.05
 1,192
 $26.26
Granted 609
 33.16
 437
 37.17
 593
 30.58
 912
 30.00
Released (614) 17.61
 (203) 17.46
 (511) 24.26
 (980) 16.74
Forfeited (75) 26.03
 (8) 29.27
 (56) 30.11
 (25) 33.45
Outstanding, end of the year 1,487
 $24.05
 1,192
 $26.26
 1,513
 $26.21
 1,099
 $31.86
                
The total fair value of shares and units vesting during fiscal years 20152016, 20142015 and 20132014 was $14.3$28.8 million,, $8.6 $14.3 million and $7.2$8.6 million,, respectively. As of April 30, 20152016, we had $31.2$32.1 million of total unrecognized compensation cost related to these shares. This cost is expected to be recognized over a weighted-average period of two years.
When valuing our performance-based nonvested share units on the grant date, we typically estimate the expected volatility using historical volatility for H&R Block, Inc. and selected comparable companies. The dividend yield is calculated based on the current dividend and the market price of our common stock on the grant date. The risk-free interest rate is based on the U.S. Treasury zero-coupon yield curve in effect on the grant date. Both expected volatility and the risk-free interest rate are based on a period that approximates the expected term. The following assumptions were used to value performance-based nonvested share units using the Monte Carlo valuation model during the periods:
Year ended April 30, 2015
 2014
 2013
 2016
 2015
 2014
Expected volatility 12.28% - 78.42%
 11.75% – 70.17%
 12.61% – 71.96%
 12.85% - 55.27%
 12.28% - 78.42%
 11.75% – 70.17%
Expected term 3 years
 3 years
 3 years
 3 years
 3 years
 3 years
Dividend yield (1)
 0% - 2.39%
 0% – 2.88%
 0% – 5.01%
 0% - 2.70%
 0% - 2.39%
 0% – 2.88%
Risk-free interest rate 0.81% 0.61% 0.40% 0.95% 0.81% 0.61%
Weighted-average fair value $37.17
 $28.59
 $16.72
 $30.00
 $37.17
 $28.59
            
(1) 
The valuation model assumes that dividends are reinvested by the Company on a continuous basis.

H&R Block, Inc. | 2016 Form 10-K
55


NOTE 14:12: INCOME TAXES
The components of income from continuing operations upon which domestic and foreign income taxes have been provided are as follows:
(in 000s)(in 000s) (in 000s) 
Year ended April 30, 2015
 2014
 2013
 2016
 2015
 2014
Domestic $682,744
 $754,036
 $664,966
 $513,746
 $682,744
 $754,036
Foreign 60,061
 13,080
 37,045
 55,733
 60,061
 13,080
 $742,805
 $767,116
 $702,011
 $569,479
 $742,805
 $767,116
            

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2015 Form 10-K | H&R Block, Inc.


The components of income tax expense (benefit) for continuing operations are as follows:
(in 000s)(in 000s) (in 000s) 
Year ended April 30, 2015
 2014
 2013
 2016
 2015
 2014
Current:            
Federal $245,473
 $195,277
 $219,411
 $167,233
 $245,473
 $195,277
State 31,501
 33,274
 43,116
 (26,980) 31,501
 33,274
Foreign 9,788
 6,749
 3,173
 8,735
 9,788
 6,749
 286,762
 235,300
 265,700
 148,988
 286,762
 235,300
Deferred:            
Federal (30,181) 28,624
 (29,258) 19,937
 (30,181) 28,624
State (4,040) 5,475
 (69) 13,801
 (4,040) 5,475
Foreign 3,520
 (2,380) 480
 3,200
 3,520
 (2,380)
 (30,701) 31,719
 (28,847) 36,938
 (30,701) 31,719
Total income taxes for continuing operations $256,061
 $267,019
 $236,853
 $185,926
 $256,061
 $267,019
            
The reconciliation between the income tax provision and the amount computed by applying the statutory federal tax rate of 35% to income taxes of continuing operations is as follows:
Year ended April 30, 2015
 2014
 2013
 2016
 2015
 2014
U.S. statutory tax rate 35.0 % 35.0 % 35.0 % 35.0 % 35.0 % 35.0 %
Change in tax rate resulting from:            
State income taxes, net of federal income tax benefit 3.5 % 3.8 % 4.0 % 2.2 % 3.5 % 3.8 %
Earnings taxed in foreign jurisdictions (1.8)% (0.2)% (0.4)% (2.0)% (1.8)% (0.2)%
Permanent differences (0.3)% 0.1 % (0.1)% (0.2)% (0.3)% 0.1 %
Uncertain tax positions (1.0)% (5.6)% (4.1)% 2.8 % (1.0)% (5.6)%
Change in valuation allowance 0.2 % 1.5 % (1.0)% (0.5)% 0.2 % 1.5 %
Significant state apportionment changes (4.3)%  %  %
Other (1.1)% 0.2 % 0.3 % (0.3)% (1.1)% 0.2 %
Effective tax rate 34.5 % 34.8 % 33.7 % 32.7 % 34.5 % 34.8 %
            
The effective tax rate for fiscal year 2015 did not change materially2016 decreased 1.8% compared to the prior year. However,This decrease was due largely to the compositiontax effects of changes in state apportionment. The 4.3% decrease related to the changes in state apportionment were related to income from prior fiscal years for which tax returns were not yet filed when the apportionment change was made. The favorable impact of the effective tax rate changed from the prior year due to the increased benefit of earnings taxedchange in foreign jurisdictions and decreased expense related to changes in the deferred tax valuation allowance. Those favorable rate changes werestate apportionment was offset by a decreasean increase in the current year benefit of uncertain tax positions. The benefittax expense from uncertain tax positions for all years resulted mainly from settlementsfederal and new information concerning priorstate tax positions taken on current year positions.income tax returns.
The net loss from discontinued operations for fiscal years 2016, 2015 and 2014 and 2013 totaled $9.3 million, $13.1 million $24.9 million and $31.2$24.9 million, respectively, and was net of tax benefits of $5.4 million, $8.1 million and $15.4 million, and $19.7 million, respectively.


56
2016 Form 10-K |H&R Block, Inc. | 2015 Form 10-K
67


The significant components of deferred tax assets and liabilities are reflected in the following table:
(in 000s)(in 000s) (in 000s) 
As of April 30, 2015
 2014
 2016
 2015
Gross deferred tax assets:    
Deferred tax assets:    
Accrued expenses $9,301
 $11,541
 $7,919
 $9,301
Deferred revenue 32,392
 22,511
 35,066
 39,604
Allowance for credit losses and related reserves 107,554
 115,145
 69,347
 107,554
Internally-developed software 46,376
 
 51,998
 46,376
Valuation allowance (15,735) (10,837)
Current 179,888
 138,360
    
Deferred and stock-based compensation 21,776
 21,348
 19,075
 21,776
Deferred revenue 7,212
 8,090
Net operating loss carry-forward 27,285
 21,434
 26,992
 27,285
Federal tax benefits related to state unrecognized tax benefits 26,862
 28,601
 31,123
 26,862
Other 7,278
 9,861
 10,187
 7,278
Valuation allowance (9,202) (8,339) (21,515) (24,937)
Noncurrent 81,211
 80,995
Total deferred tax assets 230,192
 261,099
        
 261,099
 219,355
Gross deferred tax liabilities:    
Prepaid expenses (5,621) (3,033)
Current (5,621) (3,033)
    
Deferred tax liabilities:    
Prepaid expenses and other (3,225) (7,295)
Property and equipment (25,589) (28,610) (19,913) (25,589)
Mortgage-related investment (1,674) (15,441)
Intangibles (93,700) (59,881) (93,406) (93,700)
Noncurrent (120,963) (103,932)
Total deferred tax liabilities (116,544) (126,584)
        
Net deferred tax assets $134,515
 $112,390
 $113,648
 $134,515
        
Effective November 1, 2015, we adopted the provisions of ASU 2015-17 on a prospective basis. Accordingly, all net deferred tax assets and liabilities as of April 30, 2016 are classified as noncurrent in the consolidated balance sheet. Amounts for prior periods have not been restated in the consolidated financial statements.
Our valuation allowance on deferred tax assets increased $5.7decreased $3.4 million from $19.2 million at April 30, 2014, to $24.9 million at April 30, 2015.during the current period. The increasedecrease in the valuation allowance related to management's assessment that it was now more likely than not that we could utilize our deferred tax assets forrelated to foreign tax credit carry-forwards, and foreign net operating losses.which were included in other deferred tax assets as of April 30, 2015.
Certain of our subsidiaries file stand-alone returns in various states and foreign jurisdictions, and others join in filing consolidated or combined returns in such jurisdictions. As of April 30, 2015,2016, we had net operating losses (NOLs) in various states and foreign jurisdictions. The amount of state NOLs vary by taxing jurisdiction. We maintain a deferred tax asset of $27.3 million for the tax effects of such losses and a valuation allowance of $17.5$20.7 million for the portion of such losses that, more likely than not, will not be realized. If not used, the NOLs will expire in varying amounts during fiscal years 20162017 through 2033.2034.
We intend to indefinitely reinvest the earnings of our foreign subsidiaries; therefore, no provision has been made for income taxes that might be payable upon remittance of such earnings. The amount of unrecognized tax liability on these foreign earnings, net of expected foreign tax credits, is less than $10 millionnot material as of April 30, 20152016.

68
2015 Form 10-K |H&R Block, Inc. | 2016 Form 10-K
57


Changes in unrecognized tax benefits for fiscal years 20152016, 20142015 and 20132014 are as follows:
(in 000s)(in 000s) (in 000s) 
Year ended April 30, 2015
 2014
 2013
 2016
 2015
 2014
Balance, beginning of the year $111,491
 $146,391
 $206,393
 $86,268
 $111,491
 $146,391
Additions based on tax positions related to prior years 15,510
 9,743
 11,867
 29,294
 15,510
 9,743
Reductions based on tax positions related to prior years (38,783) (25,403) (49,493) (25,413) (38,783) (25,403)
Additions based on tax positions related to the current year 22,319
 7,399
 2,314
 27,220
 22,319
 7,399
Reductions related to settlements with tax authorities (10,450) (23,993) (25,259) (450) (10,450) (23,993)
Expiration of statute of limitations (11,423) (11,853) (702) (8,922) (11,423) (11,853)
Foreign currency translation 
 
 (278)
Other (2,396) 9,207
 1,549
 3,517
 (2,396) 9,207
Balance, end of the year $86,268
 $111,491
 $146,391
 $111,514
 $86,268
 $111,491
            
The total gross unrecognized tax benefit ending balance as of April 30, 2016, 2015, 2014 and 2013,2014, includes $55.3$82.3 million,, $73.7 $55.3 million and $95.3$73.7 million,, respectively, which if recognized, would impact our effective tax rate. The difference results from adjusting the gross balances for such items as federal, state and foreign deferred items, interest and deductible taxes. We believe it is reasonably possible thatdo not expect a significant change in the balanceamount of unrecognized tax benefits could decrease by approximately $9 millionas of the end of fiscal 2016 within the next twelve months due to settlements of audit issues and expiration of statutes of limitations.months.
Interest and penalties, if any, accrued on the unrecognized tax benefits are reflected in income tax expense. The total gross interest and penalties accrued as of April 30, 20152016, 20142015 and 20132014 totaled $24.7$22.3 million,, $24.6 $24.7 million and $31.7$24.6 million,, respectively.
We file a consolidated federal income tax return in the U.S.United States with the Internal Revenue Service (IRS)IRS and file tax returns in various state and foreign jurisdictions. Tax returns are typically examined and settled upon completion of the examination, with tax controversies settled either at the examination level or through the appeals process.
In December 2014, the IRS completed their audit of our 2011 and 2012 federal income tax returns. We recorded the impact of the federal audit and the settlements with several state tax authorities during fiscal year 2015, reducing uncertain tax benefits by $10.5 million. The Company currently does not have a U.S. federal income tax return under examination; however, our calendar 2013examination. Our U.S. federal and state returns for 2011 and all prior periods have been audited by the IRS and are closed. Our return for 2012 has been audited by the IRS but remains open until the three year statute runs in fall of 2016. Our U.S. federal returns for 2013 and after this datehave not been audited and remain open to examination. With respect to state and local jurisdictions and countries outside of the United States, we and our subsidiaries are typically subject to examination for three to six years after the income tax returns have been filed. Although the outcome of tax audits is always uncertain, we believe that adequate amounts of tax, interest and penalties have been provided for in the consolidated financial statements for any adjustments that might be incurred due to state, local or foreign audits.
NOTE 15: INTEREST13: OTHER INCOME AND INTEREST EXPENSEOTHER EXPENSES
The following table shows the components of interestother income and expense of continuing operations:other expenses:
(in 000s) 
Year ended April 30, 2015
 2014
 2013
Interest income:      
Emerald Advance lines of credit
 $57,202
 $56,877
 $59,657
Mortgage loans, net 11,829
 13,810
 16,556
Loans to franchisees 8,152
 9,494
 10,023
AFS securities 8,425
 9,664
 7,000
Other 7,256
 8,249
 5,593
  $92,864
 $98,094
 $98,829
Interest expense:      
Borrowings $45,246
 $55,279
 $74,297
Deposits 682
 2,109
 5,660
  $45,928
 $57,388
 $79,957
       
(in 000s) 
Year ended April 30, 2016
 2015
 2014
Other income, net:      
Mortgage loans and real estate owned, net $4,914
 $
 $
Interest and gains on available-for-sale securities 8,548
 
 19,918
Other 4,239
 1,314
 16,397
  $17,701
 $1,314
 $36,315
Other expenses, net:      
Foreign currency losses $(7,807) $(5,878) $(18,191)
Impairment of investments (2,500) (1,368) (12,856)
Other (2,145) (683) (1,363)
  $(12,452) $(7,929) $(32,410)
       
The presentation ofIn connection with our deregistration as an SLHC, as discussed further in note 1, we no longer present interest expenseincome on borrowings in the amount of $55.3 millionmortgage loans held for investment and $74.3 million for fiscal years 2014 and 2013, respectively, has been restated to correct errors in presentation. We reclassified such interestvarious other investments as revenues. Effective September 1,

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expense from cost of revenues to a separate caption2015, these amounts are prospectively reported in other income on the consolidated statements of income and comprehensive income.
NOTE 16:14: COMMITMENTS AND CONTINGENCIES
We offer POM to tax clients whereby we (1) represent our clients if they are audited by the IRS, and (2) assume the cost, up to a cumulative per client limit of $5,500,$6,000, of additional taxes owed by a client resulting from errors attributable to H&R Block. We defer all revenues and direct costs associated with these service plans, recognizing these amounts over the term of the service plan based on actual claims paid in relation to projected claims. The related short-term asset is included in prepaid expenses and other current assets. The related liability is included in deferred revenue and other current liabilities in the consolidated balance sheets. The related long-term asset and liability are included in other noncurrent assets and deferred revenue and other noncurrent liabilities, respectively, in the consolidated balance sheets. A loss on POM would be recognized if the sum of expected costs for services exceeded unearned revenue. Changes in the related balance of deferred revenue for both company-owned and franchise POM are as follows:
(in 000s)(in 000s) (in 000s) 
Year ended April 30, 2015
 2014
 2016
 2015
Balance, beginning of the year $145,237
 $146,286
 $189,779
 $166,259
Amounts deferred for new extended service plans issued 94,483
 88,636
 119,915
 113,849
Revenue recognized on previous deferrals (81,551) (89,685) (105,352) (90,329)
Balance, end of the year $158,169
 $145,237
 $204,342
 $189,779
        
We accrued $8.4$7.0 million and $11.4$8.4 million as of April 30, 20152016 and 20142015, respectively, related to estimated losses under our standard guarantee, which is included with our standard in-office tax preparation services. The short-term and long-term portions of this liability are included in deferred revenue and other liabilities in the consolidated balance sheets.
We have accrued estimated contingent consideration payments totaling $8.7 million and $10.7 million and $9.2 million as of April 30, 20152016 and 20142015, respectively, related to acquisitions, with the short-term and long-term amounts recorded in deferred revenue and other liabilities. Estimates of contingent payments are typically based on expected financial performance of the acquired business and economic conditions at the time of acquisition. Should actual results differ from our assumptions, future payments made will differ from the above estimate and any differences will be recorded in results from continuing operations.
We have contractual commitments to fund certain franchises with approved revolving lines of credit. Our total obligation under these lines of credit was $78.9$69.4 million as of April 30, 2015,2016, and net of amounts drawn and outstanding, our remaining commitment to fund totaled $38.4 million.$34.3 million.
We are self-insured for certain risks, including, employer provided medical benefits, workers' compensation, property and casualty, professional liability and claims related to POM. These programs maintain various self-insured retentions. In all but POM in company-owned offices, commercial insurance is purchased in excess of the self-insured retentions. We accrue estimated losses for self-insured retentions using actuarial models and assumptions based on historical loss experience. For POM in franchise offices, during fiscal year 2015 we deferred revenue of $19.4 million and recognized revenue of $8.8 million. At April 30, 2015, our deferred revenue related to POM in franchise offices totaled $31.6 million.
We have a deferred compensation plan that permits certain employees to defer portions of their compensation and accrue income on the deferred amounts. Included in deferred revenue and other liabilities is $33.8$29.0 million and $38.1$33.8 million as of April 30, 20152016 and 20142015, respectively, reflecting our obligation under these plans.
We maintain compensating balancesIn connection with certain financial institutions thatthe P&A Transaction we entered into an Emerald Advance Receivables Participation Agreement (RPA) dated August 31, 2015 with BofI. Pursuant to the RPA, we are creditorsrequired to purchase a 90% participation interest, at par, in our 2012 CLOC, which are not legally restricted as to withdrawal. These balances totaled $225.1 million asall EAs originated by BofI throughout the term of the RPA. At April 30, 2015. These balances may fluctuate significantly over2016 the courseprincipal balance of any given fiscal year.purchased participation interests totaled $13.4 million.


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Substantially all of the operations of our subsidiaries are conducted in leased premises. Most of the operating leases are for periods ranging from three years to five years, with renewal options, and provide for fixed monthly rentals. Future minimum operating lease commitments as of April 30, 20152016, are as follows:
(in 000s)(in 000s) (in 000s) 
2016$197,199
2017146,215
$213,523
201899,913
165,281
201962,223
124,750
202032,102
81,190
2021 and beyond10,712
202132,191
2022 and beyond63,881
$548,364
$680,816
  
Rent expense of continuing operations for fiscal years 20152016, 20142015 and 20132014 totaled $213.1$228.5 million,, $203.3 $213.1 million and $201.0$203.3 million,, respectively.
See notes 1715 and 1816 to the consolidated financial statements for additional discussion regarding guarantees and indemnifications.
NOTE 17:15: LITIGATION AND RELATED CONTINGENCIES
We are a defendant in numerous litigation matters, arising both in the ordinary course of business and otherwise, including as described below. The matters described below are not all of the lawsuits to which we are subject. In some of the matters, very large or indeterminate amounts, including punitive damages, are sought. U.S. jurisdictions permit considerable variation in the assertion of monetary damages or other relief. Jurisdictions may permit claimants not to specify the monetary damages sought or may permit claimants to state only that the amount sought is sufficient to invoke the jurisdiction of the court. In addition, jurisdictions may permit plaintiffs to allege monetary damages in amounts well exceeding reasonably possible verdicts in the jurisdiction for similar matters. We believe that the monetary relief which may be specified in a lawsuit or a claim bears little relevance to its merits or disposition value due to this variability in pleadings and our experience in litigating or resolving through settlement of numerous claims over an extended period of time.
The outcome of a litigation matter and the amount or range of potential loss at particular points in time may be difficult to ascertain. Among other things, uncertainties can include how fact finders will evaluate documentary evidence and the credibility and effectiveness of witness testimony, and how trial and appellate courts will apply the law. Disposition valuations are also subject to the uncertainty of how opposing parties and their counsel will themselves view the relevant evidence and applicable law.
In addition to litigation matters, we are also subject to claims and other loss contingencies arising out of our business activities, including as described below.
We accrue liabilities for litigation, claims, and other loss contingencies and any related settlements (each referred to, individually, as a "matter" and, collectively, as "matters") when it is probable that a loss has been incurred and the amount of the loss can be reasonably estimated. Liabilities have been accrued for a number of the matters noted below. If a range of loss is estimated, and some amount within that range appears to be a better estimate than any other amount within that range, then that amount is accrued. If no amount within the range can be identified as a better estimate than any other amount, we accrue the minimum amount in the range.
For such matters where a loss is believed to be reasonably possible, but not probable, or the loss cannot be reasonably estimated, no accrual has been made. It is possible that such matters could require us to pay damages or make other expenditures or accrue liabilities in amounts that could not be reasonably estimated as of April 30, 20152016. While the potential future liabilities could be material in the particular quarterly or annual periods in which they are recorded, based on information currently known, we do not believe any such liabilities are likely to have a material adverse effect on our consolidated financial position, results of operations and cash flows. As of April 30, 20152016 and 20142015, we accrued liabilities of $8.9$2.3 million and $23.7$8.9 million,, respectively, for such litigationmatters addressed in this note.

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For some matters where a liability has not been accrued, we are able to estimate a reasonably possible loss or range of loss. This estimated range of reasonably possible loss is based upon currently available information and is subject to significant judgment and a variety of assumptions, as well as known and unknown uncertainties. The matters underlying the estimated range will change from time to time, and actual results may vary significantly from the current estimate. Those matters for which an estimate is not reasonably possible are not included within this estimated range. Therefore, this estimated range of reasonably possible loss represents what we believe to be an estimate of reasonably possible loss only for certain matters meeting these criteria. It does not represent our maximum loss exposure. For those matters, and for matters where a liability has been accrued, as of April 30, 20152016, we believe the aggregate range of reasonably possible losses in excess of amounts accrued is not material.
For other matters, we are not currently able to estimate the reasonably possible loss or range of loss. We are often unable to estimate the possible loss or range of loss until developments in such matters have provided sufficient information to support an assessment of the reasonably possible loss or range of loss, such as quantification of a damage demand from plaintiffs, discovery from other parties and investigation of factual allegations, rulings by courts on motions or appeals, analysis by experts, or the status of any settlement negotiations.
On a quarterly and annual basis, we review relevant information with respect to litigation and other loss contingencies and update our accruals, disclosures and estimates of reasonably possible loss or range of loss based on such reviews. Costs incurred with defending matters are expensed as incurred. Any receivable for insurance recoveries is recorded separately from the corresponding liability, and only if recovery is determined to be probable and reasonably estimable.
We believe we have meritorious defenses to the claims asserted in the various matters described in this note, and we intend to defend them vigorously, but there can be no assurances as to their outcomes. In the event of unfavorable outcomes, it could require modifications to our operations; in addition, the amounts that may be required to be paid to discharge or settle the matters could be substantial and could have a material adverse impact on our business and consolidated financial position, results of operations and cash flows.
LITIGATION, CLAIMS, INCLUDING INDEMNIFICATION CLAIMS, OR OTHER LOSS CONTINGENCIES PERTAINING TO DISCONTINUED MORTGAGE OPERATIONS – Although SCC ceased its mortgage loan origination activities in December 2007 and sold its loan servicing business in April 2008, SCC or the Company havehas been, remain, orremains, and may in the future be subject to litigation, claims, including indemnification and contribution claims, and other loss contingencies pertaining to SCC's mortgage business activities that occurred prior to such termination and sale. These contingencies, claims, and lawsuits include actions by regulators, third parties seeking indemnification, including depositors, underwriters, and underwriters,securitization trustees, individual plaintiffs, and cases in which plaintiffs seek to represent a class of others alleged to be similarly situated. Among other things, these contingencies, claims, and lawsuits allege or may allege discriminatory or unfair and deceptive loan origination and servicing (including debt collection, foreclosure, and eviction) practices, other common law torts, rights to indemnification and contribution, breach of contract, violations of securities laws, and a variety of federal statutes, including the Truth in Lending Act (TILA), Equal Credit Opportunity Act, Fair Housing Act, Real Estate Settlement Procedures Act (RESPA), Home Ownership & Equity Protection Act (HOEPA), as well as similar state statutes. Given the impact of the financial crisis on the non-prime mortgage environment, the aggregate volume of these matters is substantial although it is difficult to predict either the likelihood of new matters being initiated or the outcome of existing matters. In many of these matters, including certain of the lawsuits and claims described below, it is not possible to estimate a reasonably possible loss or range of loss due to, among other things, the inherent uncertainties involved in these matters, some of which are beyond the Company's control, and the indeterminate damages sought in some of these matters.
On October 15, 2010, the Federal Home Loan Bank of Chicago (FHLB-Chicago) filed a lawsuit in the Circuit Court of Cook County, Illinois (Case No. 10CH45033) styled Federal Home Loan Bank of Chicago v. Bank of America Funding Corporation, et al. against multiple defendants, including various SCC-related entities, H&R Block, Inc. and other entities, arising out of FHLB-Chicago's purchase of residential mortgage-backed securities (RMBSs). The plaintiff seeks rescission and damages under state securities law and for common law negligent misrepresentation in connection with its purchase of two securities collateralized by loans originated and securitized by SCC. These two securities had a total initial principal amount of approximately $50 million, of which approximately $32 million remains outstanding. The plaintiff agreed to voluntarily dismiss H&R Block, Inc. from the suit. The remaining defendants, including SCC, filed motions to dismiss, which the court denied. The defendants moved for leave to appeal and the circuit court

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denied the motion. A portion of our loss contingency accrual is related to this matter for the amount of loss that we consider probable and reasonably estimable.
On May 31, 2012, a lawsuit was filed by Homeward Residential, Inc. (Homeward) in the Supreme Court of the State of New York, County of New York, against SCC styled Homeward Residential, Inc. v. Sand Canyon Corporation (Index No. 651885/2012). SCC removed the case to the United States District Court for the Southern District of New York on June 28, 2012 (Case No. 12-cv-5067). The plaintiff, in its capacity as the master servicer for Option One Mortgage Loan Trust 2006-2 and for the benefit of the trustee and the certificate holders of such trust, asserts claims for breach of contract, anticipatory breach, indemnity, and declaratory judgment in connection with alleged losses incurred as a result of the breach of representations and warranties relating to SCC and to loans sold to the trust. The plaintiff seeks specific performance of alleged repurchase obligations or damages to compensate the trust and its certificate holders for alleged actual and anticipated losses, as well as a repurchase of all loans due to alleged misrepresentations by SCC

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as to itself and as to the loans' compliance with its underwriting standards and the value of underlying real estate. In response to a motion filed by SCC, the court dismissed the plaintiff's claims for breach of the duty to cure or repurchase, anticipatory breach, indemnity, and declaratory judgment. The case is proceeding on the remaining claims. We have not concluded that a loss related to this matter is probable, nor have we accrued a liability related to this matter.
On September 28, 2012, a second lawsuit was filed by Homeward in the United States District Court for the Southern District of New York against SCC styled Homeward Residential, Inc. v. Sand Canyon Corporation (Case No. 12-cv-7319). The plaintiff, in its capacity as the master servicer for Option One Mortgage Loan Trust 2006-3 and for the benefit of the trustee and the certificate holders of such trust, asserts claims for breach of contract and indemnity in connection with losses allegedly incurred as a result of the breach of representations and warranties relating to 96 loans sold to the trust. The plaintiff seeks specific performance of alleged repurchase obligations or damages to compensate the trust and its certificate holders for alleged actual and anticipated losses. In response to a motion filed by SCC, the court dismissed the plaintiff's claims for breach of the duty to cure or repurchase and for indemnification of its costs associated with the litigation. The case is proceeding on the remaining claims. A portion of the accrual for representation and warranty claims, as discussed in note 16, is related to loans in this case. We have not concluded that a loss related to this matterlawsuit is probable, nor have we accrued a liability related to this matter.lawsuit.
On April 5, 2013, a third lawsuit was filed by Homeward in the United States District Court for the Southern District of New York against SCC. The suit, styled Homeward Residential, Inc. v. Sand Canyon Corporation (Case No. 13-cv-2107), was filed as a related matter to the September 2012 Homeward suit mentioned above. In this April 2013 lawsuit, the plaintiff, in its capacity as the master servicer for Option One Mortgage Loan Trust 2007-4 and for the benefit of the trustee and the certificate holders of such trust, asserts claims for breach of contract and indemnity in connection with losses allegedly incurred as a result of the breach of representations and warranties relating to 159 loans sold to the trust. The plaintiff seeks specific performance of alleged repurchase obligations or damages to compensate the trust and its certificate holders for alleged actual and anticipated losses. In response to a motion filed by SCC, the court dismissed the plaintiff's claims for breach of the duty to cure or repurchase and for indemnification of its costs associated with the litigation. The case is proceeding on the remaining claims. A portion of the accrual for representation and warranty claims, as discussed in note 16, is related to loans in this case. We have not concluded that a loss related to this matterlawsuit is probable, nor have we accrued a liability related to this matter.lawsuit.
Underwriters and depositors are, or have been, involved in multiple lawsuits related to securitization transactions in which SCC participated. These lawsuits allege or alleged a variety of claims, including violations of federal and state securities laws and common law fraud, based on alleged materially inaccurate or misleading disclosures. SCC has received notices of claims for indemnification relating to lawsuits to which underwriters or depositors are party. Based on information currently available to SCC, it believes that the 2022 lawsuits in which notice of a claim has been made involve 39 securitization transactions with original investments of approximately $14$14 billion (of which the outstanding principal amount is approximately $4 billion). Because SCC has not been a party to these lawsuits (with the exception of the Federal Home Loan Bank of Chicago v. Bank of America Funding Corporation, et al.case discussed, filed in this note)the Circuit Court of Cook County, Illinois (Case No. 10CH45033) and settled as to SCC in August 2015), and has not had control of this litigation or any settlements thereof, SCC does not have precise information about the amount of damages or other remedies being asserted, the defenses to the claims in such lawsuits or the terms of any settlements of such lawsuits. SCC therefore cannot reasonably estimate the amount of potential losses or associated fees and expenses that may be incurred in connection with such lawsuits, which may be material. Additional lawsuits against the underwriters or depositors may be filed in the future, and SCC may receive additional notices of claims for indemnification from underwriters or depositors with respect to existing or new lawsuits or settlements of such lawsuits. Certain of the notices received included, and future notices may include, a reservation of rights, which are referred to as "reserved contribution rights," that encompasses a right of contribution which may become operative if indemnification is unavailable or insufficient to cover all of the losses and expenses involved. We have not concluded

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that a loss related to any of these indemnification claims or reserved contribution rights is probable, nor have we accrued a liability related to any of these claims or rights.
Securitization trustees also are, or have been, involved in lawsuits related to securitization transactions in which SCC participated. Plaintiffs in these lawsuits allege, among other things, that originators, depositors, servicers or other parties breached their representations and warranties or otherwise failed to fulfill their obligations, including that securitization trustees breached their contractual obligations, breached their fiduciary duties, or violated statutory requirements by failing to properly protect the certificate holders’ interests. SCC may receive notices for

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indemnification with respect to existing or new lawsuits or settlements of such lawsuits in its capacity as originator, depositor, or servicer. We have not concluded that a loss related to any indemnification claims by securitization trustees is probable, nor have we accrued a liability for such claims.
LITIGATION, CLAIMS OR OTHER LOSS CONTINGENCIES PERTAINING TO CONTINUING OPERATIONS
RAL and RAC Litigation. A series of putative class action lawsuits were filed against us in various federal courts beginning on November 17, 2011 concerning the refund anticipation loan (RAL) and refund anticipation check (RAC) products. The plaintiffs generally allege we engaged in unfair, deceptive or fraudulent acts in violation of various state consumer protection laws by facilitating RALs that were accompanied by allegedly inaccurate TILA disclosures, and by offering RACs without any TILA disclosures. Certain plaintiffs also allege violation of disclosure requirements of various state statutes expressly governing RALs and provisions of those statutes prohibiting tax preparers from charging or retaining certain fees. Collectively, the plaintiffs seek to represent clients who purchased RAL or RAC products in up to forty-two states and the District of Columbia during timeframes ranging from 2007 to the present. The plaintiffs seek equitable relief, disgorgement of profits, compensatory and statutory damages, restitution, civil penalties, attorneys' fees and costs. These cases were consolidated by the Judicial Panel on Multidistrict Litigation in the United States District Court for the Northern District of Illinois for coordinated pretrial proceedings, in a matter styled IN RE: H&R Block Refund Anticipation Loan Litigation (MDL No. 2373/No: 1:12-CV-02973-JBG ). On July 23, 2014, the MDL court granted our motion to compel arbitration of the claims of the named plaintiffs and stayed the cases pending arbitration. The MDL court certified its arbitration order for interlocutory appeal. Plaintiffs filed a petition for permission to appeal with the Seventh Circuit Court of Appeals, which was denied on January 30, 2015. The parties subsequently reached an agreement to settle the claims for an immaterial amount.
Compliance Fee Litigation. On April 16, 2012, a putative class action lawsuit was filed against us in the Circuit Court of Jackson County, Missouri styled Manuel H. Lopez III v. H&R Block, Inc., et al. (Case # 1216CV12290) concerning a compliance fee charged to retail tax clients in the 2011 and 2012 tax seasons. The plaintiff seeks to represent all Missouri citizens who were charged the compliance fee, and asserts claims of violation of the Missouri Merchandising Practices Act, money had and received, and unjust enrichment. We filed a motion to compel arbitration of the 2011 claims. The court denied the motion. We filed an appeal. On May 6, 2014, the Missouri Court of Appeals, Western District, reversed the ruling of the trial court and remanded the case for further consideration of the motion. On March 12, 2015, the trial court denied the motion on remand. We filed an additional appeal. On March 8, 2016, the appellate court affirmed the decision of the trial court. We filed an application for transfer of the appeal in the Supreme Court of Missouri, which remains pending. We have not concluded that a loss related to this matter is probable, nor have we accrued a loss contingency related to this matter.
On April 19, 2012, a putative class action lawsuit was filed against us in the United States District Court for the Western District of Missouri styled Ronald Perras v. H&R Block, Inc., et al. (Case No. 4:12-cv-00450-DGK) concerning a compliance fee charged to retail tax clients in the 2011 and 2012 tax seasons. The plaintiff seeksoriginally sought to represent all persons nationwide (excluding citizens of Missouri) who were charged the compliance fee, and assertsasserted claims of violation of various state consumer laws, money had and received, and unjust enrichment. In November 2013, the court compelled arbitration of the 2011 claims and stayed all proceedings with respect to those claims. OnIn June 20, 2014, the court denied class certification of the remaining 2012 claims. PlaintiffThe plaintiff filed an appeal with the Eighth Circuit Court of Appeals, which was denied on June 18, 2015. In January 2016, the denialplaintiff filed an amended complaint asserting claims of violation of Missouri and California state consumer laws, money had and received, and unjust enrichment, along with a motion to certify a class of all persons (excluding citizens of Missouri) who were charged the compliance fee in the state of California. We subsequently filed a motion for summary judgment on all claims. On April 29, 2016, the court granted our motion for summary judgment on all claims and denied the plaintiff's motion for class certification toas moot. The plaintiff filed an appeal with the Eighth Circuit Court of Appeals, which remains pending. We have not concluded that a loss related to this matter is probable, nor have we accrued a loss contingency related to this matter.
Form 8863 Litigation. A series of putative class action lawsuits were filed against us in various federal courts and one state court beginning on March 13, 2013. Taken together, the plaintiffs in these lawsuits purport to represent certain clients nationwide who filed Form 8863 during tax season 2013 through an H&R Block office or using H&R Block At Home® online tax services or desktop tax preparation software, and allege breach of contract, negligence and violation of state consumer laws in connection with transmission of the form. The plaintiffs seek damages, pre-judgment interest, attorneys' fees and costs. In August 2013, the plaintiff in the state court action voluntarily dismissed her case without prejudice. The Judicial Panel on Multidistrict Litigation subsequently granted our petition to consolidate the remaining federal lawsuits for coordinated pretrial proceedings in the United States District Court for the Western District of Missouri in a proceeding styled IN RE: H&R BLOCK IRS FORM 8863 LITIGATION (MDL No. 2474/Case No. 4:13-MD-02474-FJG). On July 11, 2014, the MDL court granted our motion to compel arbitration for those named plaintiffs who agreed to arbitrate their claims. Plaintiffs filed a consolidated class action complaint in October 2014. We filed a motion to strike the class allegations relating to those clients who agreed to arbitration, which the court granted on January 7, 2015. The cases remain stayed with respectparties subsequently reached an agreement to settle the individual plaintiffs who agreedremaining claims, subject to

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arbitration. the settlement on January 12, 2016 and final approval on May 23, 2016. A portion of our loss contingency accrual is related to this matter for the amount of loss that we consider probable and reasonably estimable.
LITIGATION, CLAIMS AND OTHER LOSS CONTINGENCIES PERTAINING TO OTHER DISCONTINUED OPERATIONS
Express IRA Litigation. On January 2, 2008, the Mississippi Attorney General in the Chancery Court of Hinds County, Mississippi First Judicial District (Case No. G 2008 6 S 2) filed a lawsuit regarding our former Express IRA product that is styled Jim Hood, Attorney for the State of Mississippi v. H&R Block, Inc., H&R Block Financial Advisors, Inc., et al. The complaint alleges fraudulent business practices, deceptive acts and practices, common law fraud and breach of

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fiduciary duty with respect to the sale of the product in Mississippi and seeks equitable relief, disgorgement of profits, damages and restitution, civil penalties and punitive damages. We have not concluded that a loss related to this matter is probable, nor have we accrued a loss contingency related to this matter.
Although we sold H&R Block Financial Advisors, Inc. (HRBFA) effective November 1, 2008, we remain responsible for any liabilities relating to the Express IRA litigation among other things, through an indemnification agreement. A portion of our accrual is related to these indemnity obligations.
OTHER – We are from time to time a party to litigation, claims and other loss contingencies not discussed herein arising out of our business operations. These matters may include actions by state attorneys general, other state regulators, federal regulators, individual plaintiffs, and cases in which plaintiffs seek to represent a class of others similarly situated.
While we cannot provide assurance that we will ultimately prevail in each instance, we believe the amount, if any, we are required to pay to discharge or settle these other matters will not have a material adverse impact on our business or our consolidated financial position, results of operations and cash flows.
We believe we have meritorious defenses to the claims asserted in the various matters described in this note, and we intend to defend them vigorously. The amounts claimed in the matters are substantial, however, and there can be no assurances as to their outcomes. In the event of unfavorable outcomes, it could require modifications to our operations; in addition, the amounts that may be required to be paid to discharge or settle the matters could be substantial and could have a material adverse impact on our consolidated financial position, results of operations and cash flows.
NOTE 18:16: LOSS CONTINGENCIES ARISING FROM REPRESENTATIONS AND WARRANTIES OF OUR DISCONTINUED MORTGAGE OPERATIONS
SCC ceased originating mortgage loans in December 2007 and, in April 2008, sold its servicing assets and discontinued its remaining operations.
Mortgage loans originated by SCC were sold either as whole loans to single third-party buyers, who generally securitized such loans, or in the form of RMBSs. In connection with the sale of loans and/or RMBSs, SCC made certain representations and warranties. Claims under these representations and warranties together with any settlement arrangements related to these losses are collectively referred to as "representation and warranty claims." These representations and warranties varied based on the nature of the transaction and the buyer's or insurer's requirements, but generally pertained to the ownership of the loan, the validity of the lien securing the loan, borrower fraud, the loan's compliance with the criteria for inclusion in the transaction, including compliance with SCC's underwriting standards or loan criteria established by the buyer, ability to deliver required documentation, and compliance with applicable laws. Representations and warranties related to borrower fraud in whole loan sale transactions to institutional investors, which were generally securitized by such investors and represented approximately 68% of the disposal of loans originated in calendar years 2005, 2006 and 2007, included a "knowledge qualifier" limiting SCC's liability to those instances where SCC had knowledge of the fraud at the time the loans were sold. Representations and warranties made in other sale transactions effectively did not include a knowledge qualifier as to borrower fraud. SCC believes it would have an obligation to repurchase a loan only if it breached a representation and warranty and such breach materially and adversely affects the value of the mortgage loan or certificate holder's interest in the mortgage loan. SCC also would assert that it has no liability for the failure to repurchase any mortgage loan that has been liquidated prior to a repurchase demand, although there is conflicting case law on the liquidated loan defense issue. These decisions are from lower courts, are inconsistent in their analysis and receptivity to this defense, and may be subject to appeal.

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Representation and warranty claims received by SCC have primarily related to alleged breaches of representations and warranties related to a loan's compliance with the underwriting standards established by SCC at origination and borrower fraud for loans originated in calendar years 2006 and 2007. SCC has received claims representing an original principal amount of $2.4$2.6 billion since May 1, 2008, of which $1.9$1.9 billion were received prior to fiscal year 2013.
SETTLEMENT ACTIONS SCC has entered into tolling agreements with counterparties that have made a significant majorityportion of previously denied representation and warranty claims. TheseWhile these tolling agreements remain in effect, they toll the running of any applicable statute of limitations related to potential lawsuits regarding representation and warranty claims and other claims against SCC.
Beginning in the fourth quarter of fiscal year 2013 and continuing through fiscal year 2015, SCC has been engaged in discussions with these counterparties since fiscal year 2013 regarding the bulk settlement of previously denied and potential future claims.representation and warranty and other claims against SCC. Based on settlement discussions with these counterparties, SCC believes a bulk settlement approach, rather than the loan-by-loan

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resolution process, will be needed to resolve all of the representation and warranty and other claims that are the subject of these discussions. On December 5, 2014, SCC entered into a settlement agreement to resolve certain of these claims. On December 18, 2015, SCC entered into settlement agreements with two additional counterparties to resolve certain additional claims, subject to the terms and conditions set forth in the settlement agreements. The amountamounts paid under the settlement agreement wasagreements were fully covered by prior accruals. In the event that the ongoing efforts to settle are not successful, SCC believes claim volumes may increase or litigation may result.
SCC will continue to vigorously contest any request for repurchase when it has concluded that a valid basis for repurchase does not exist. SCC's decision whether to engage in bulk settlement discussions is based on factors that vary by counterparty or type of counterparty and include the considerations used by SCC in determining its loss estimate, described below under "Liability for Estimated Contingent Losses."
LIABILITY FOR ESTIMATED CONTINGENT LOSSES SCC accrues a liability for losses related to representation and warranty claims when those losses are believed to be both probable and reasonably estimable. Development of loss estimates is subject to a high degree of management judgment and estimates may vary significantly period to period. SCC's loss estimate as of April 30, 20152016 is based on the best information currently available, significant management judgment, and a number of factors that are subject to change, including developments in case law and the factors mentioned below. These factors include the terms of prior bulk settlements, the terms expected to result from ongoing bulk settlement discussions, and an assessment of, among other things, historical claim results, threatened claims, terms and provisions of related agreements, counterparty willingness to pursue a settlement, legal standing of counterparties to provide a comprehensive settlement, bulk settlement methodologies used and publicly disclosed by other market participants, the potential pro-rata realization of the claims as compared to all claims and other relevant facts and circumstances when developing its estimate of probable loss. SCC believes that the most significant of these factors are the terms expected to result from ongoing bulk settlement discussions, which have been primarily influenced by the bulk settlement methodologies used and publicly disclosed by other market participants and the anticipated pro-rata realization of the claims of particular counterparties as compared to the anticipated realization if all claims and litigation were resolved together with payment of SCC's related administration and legal expense. Changes in any one of the factors mentioned above could significantly impact the estimate.
The liability is included in deferred revenue and other current liabilities on the consolidated balance sheets. A rollforward of SCC's accrued liability for these loss contingencies is as follows:
(in 000s)(in 000s) (in 000s) 
Year ended April 30, 2015
 2014
 2013
 2016
 2015
 2014
Balance, beginning of the year $183,765
 $158,765
 $130,018
 $149,765
 $183,765
 $158,765
Loss provisions 16,000
 25,000
 40,000
 4,000
 16,000
 25,000
Payments (50,000) 
 (11,253) (88,500) (50,000) 
Balance, end of the year $149,765
 $183,765
 $158,765
 $65,265
 $149,765
 $183,765
            
On June 11, 2015, the New York Court of Appeals, New York's highest appellate court, upheld the New York intermediate appellate courtheld in ACE Securities Corp. v. DB Structured Products, Inc., that the six-year statute of limitations under New York law starts to run at the time the representations and warranties are made, not the date when the repurchase demand was denied. This decision applies to claims and lawsuits brought against SCC where New York law governs. New York law governs many, though not all, of the RMBS transactions into which SCC entered.

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However this decision would not affect representation and warranty claims and lawsuits SCC has received or may receive, for example, where the statute of limitations has been tolled by agreement or a suit was timely filed. It is possible that in response to the statute of limitations rulings in the ACE case and similar rulings in other state and federal courts, parties seeking to pursue representation and warranty claims or lawsuits with respect to trusts where the statute of limitations for representation and warranty claims against the originator has run, may seek to distinguish certain aspects of the ACE decision, pursue alternate legal theories of recovery, or assert claims against other contractual parties.parties such as securitization trustees. For example, a recent ruling by a New York intermediate appellate court allowed a counterparty to pursue litigation on additional loans in the same trust even though only some of the loans complied with the condition precedent of timely pre-suit notice and opportunity to cure or repurchase. The impact on SCC, if any, from alternative legal theories seeking to avoid or distinguish the ACE decision, or judicial limitations on the ACE decision, is unclear. SCC has not accrued liabilities for claims not subject to a tolling arrangement or not asserted prior to the expiration of the applicable statute of limitations. The impact on SCC, if any, from alternative legal theories or assertions is unclear. 
SCC is taking the legal position, where appropriate, for both contractual representation and warranty claims and similar claims in litigation, that a valid representation and warranty claim cannot be made with respect to a mortgage loan that has been liquidated. There is conflicting case law on this issue. These decisions are from lower courts, are inconsistent in their analysis and receptivity to this defense, and may be subject to appeal. It is anticipated that the liquidated mortgage loan defense will be the subject
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SCC believes it is reasonably possible that future losses related to representation and warranty claims may vary from amounts accrued for these exposures. SCC currently believes the aggregate range of reasonably estimable possible losses in excess of amounts accrued is not material. This estimated range is based on the best information currently available, significant management judgment and a number of factors that are subject to change, including developments in case law and the factors mentioned above. The actual loss that may be incurred could differ materially from our accrual or the estimate of reasonably possible losses.
As described more fully in note 17,15, losses may also be incurred with respect to various indemnification claims or reserved contribution rights by underwriters, depositors, and depositorssecuritization trustees in securitization transactions in which SCC participated. Losses from theseThese indemnification claims or reserved contribution rights are frequently not subject to a stated term or limit. We have not concluded that a loss related to any of these indemnification claims or reserved contribution rights is probable, have not accrued a liability for these claims or rights and are not able to estimate a reasonably possible loss or range of loss for these claims or rights. Accordingly, neither the accrued liability described above totaling $149.8$65.3 million, nor the estimated range of reasonably possible losses in excess of the amount accrued described above, includes any possible losses which may arise from these indemnification claims or reserved contribution rights. There can be no assurances as to the outcome or impact of these indemnification claims or reserved contribution rights. In the event of unfavorable outcomes on these claims or rights, the amount required to discharge or settle them could be substantial and could have a material adverse impact on our business and our consolidated financial position, results of operations and cash flows.
If the amount that SCC is ultimately required to pay with respect to claims and litigation related to its past sales and securitizations of mortgage loans, together with payment of SCC's related administration and legal expense, exceeds SCC's net assets, the creditors of SCC, or a bankruptcy trustee if SCC were to file or be forced into bankruptcy, may attempt to assert claims against us for payment of SCC's obligations. Claimants may also attempt to assert claims against or seek payment directly from the Company even if SCC's assets exceed its liabilities. SCC's principal assets, as of April 30, 2015,2016, total approximately $480$386 million and consist primarily of an intercompany note receivable and a deferred tax asset.receivable. We believe our legal position is strong on any potential corporate veil-piercing arguments; however, if this position is challenged and not upheld, it could have a material adverse effect on our business and our consolidated financial position, results of operations and cash flows.
NOTE 19: REGULATORY CAPITAL REQUIREMENTS
H&R Block, Inc. and HRB Bank are subject to capital guidelines administered by federal banking agencies. Failure to meet minimum capital requirements can trigger certain mandatory and possibly additional discretionary actions by regulators that, if undertaken, could have a direct material effect on HRB Bank and our consolidated financial statements. All savings associations and savings and loan holding companies (SLHCs) are subject to the capital adequacy guidelines and the regulatory framework for prompt corrective action. We must meet specific capital guidelines that involve quantitative measures of assets, liabilities and certain off-balance sheet items, as calculated under regulatory accounting practices. Our capital amounts and classification are also subject to qualitative judgments by the regulators about components, risk weightings and other factors. In July 2013, the federal banking agencies issued final rules to

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implement changes, which increased capital requirements for federal savings banks and SLHCs. We file our regulatory reports on a calendar quarter basis.
Quantitative measures established by regulation to ensure capital adequacy require HRB Bank to maintain minimum amounts and ratios of tangible equity, total risk-based capital and Tier 1 capital, as set forth in the table below. As of April 30, 2015, HRB Bank's leverage ratio was 33.0%.
As of March 31, 2015, our most recent Call Report filing, HRB Bank was a "well capitalized" institution under the prompt corrective action provisions of the FDIC. The five capital categories are: (1) "well capitalized" (total risk-based capital ratio of 10%, Tier 1 Risk-based capital ratio of 8%; Common equity tier 1 risk-based capital ratio of 6.5% and leverage ratio of 5%); (2) "adequately capitalized;" (3) "undercapitalized;" (4) "significantly undercapitalized;" and (5) "critically undercapitalized." There have been no conditions or events since March 31, 2015 that management believes have caused a change in HRB Bank's capital category.
The following table sets forth HRB Bank's regulatory capital requirements calculated in its Call Report, as filed with the Federal Financial Institutions Examination Council (FFIEC):
(dollars in 000s) 
  Actual 
Minimum
Capital Requirement
 
Minimum to be
Well Capitalized
  Amount Ratio Amount Ratio Amount Ratio
As of March 31, 2015:            
Total risk-based capital ratio (1)
 $654,053
 236.0% $22,173
 8.0% $27,716
 10.0%
Tier 1 risk-based capital ratio (2)
 650,487
 234.7% 16,630
 6.0% 22,173
 8.0%
Common Equity Tier 1 risk-based capital ratio (3)
 650,487
 234.7% 12,472
 4.5% 18,016
 6.5%
Tier 1 capital ratio (leverage) (4) (5)
 650,487
 34.7% 74,953
 4.0% 93,692
 5.0%
As of March 31, 2014:            
Total risk-based capital ratio (1)
 $563,899
 168.5% $26,771
 8.0% $33,464
 10.0%
Tier 1 risk-based capital ratio (2)
 559,572
 167.2% N/A
 N/A
 20,079
 6.0%
Tier 1 capital ratio (leverage) (5)
 559,572
 32.1% 209,041
 12.0% 87,101
 5.0%
Tangible equity ratio (4)
 559,572
 32.1% 26,130
 1.5% N/A
 N/A
             
(1)
Total risk-based capital divided by risk-weighted assets.
(2)
Tier 1 (core) capital less deduction for low-level recourse and residual interest divided by risk-weighted assets.
(3)
Total Common Equity Tier 1 capital divided by risk-weighted assets.
(4)
Tier 1 (core) capital less deduction for low-level recourse and residual interest divided by average assets.
(5)
In prior periods, this ratio was calculated using total assets at quarter end in the denominator in accordance with regulatory capital rules at that point in time. This ratio is now calculated using current quarter average assets in the denominator in accordance with current regulatory capital rules.
Block Financial may make capital contributions to HRB Bank to help HRB Bank meet its capital requirements. Block Financial made no such capital contributions in fiscal years 2015, 2014 or 2013.
A return of capital or dividend paid by HRB Bank must be approved by the OCC and the Federal Reserve. HRB Bank received regulatory approval and subsequently paid cash dividends and returned capital of $250.0 million during fiscal year 2015. HRB Bank did not pay any dividends during fiscal years 2014 or 2013. As of April 30, 2015, HRB Bank had total equity of $412.0 million.
As of March 31, 2015, our most recent FR Y-9C filing with the Federal Reserve, H&R Block, Inc. met the minimum required capital ratios. There have been no conditions or events since March 31, 2015 that management believes have caused a change in our regulatory compliance.

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The following table sets forth H&R Block Inc.'s regulatory capital requirements calculated in its FR Y-9C report, as filed with the Federal Reserve:
(dollars in 000s) 
  Actual 
Minimum
Capital Requirement
  Amount Ratio Amount Ratio
As of March 31, 2015:        
Total risk-based capital ratio (1)
 $1,059,040
 62.0% $136,713
 8.0%
Tier 1 risk-based capital ratio (2)
 1,037,423
 60.7% 102,535
 6.0%
Common Equity Tier 1 risk-based capital ratio (3)
 1,037,423
 60.7% 76,901
 4.5%
Tier 1 capital ratio (leverage) (4)
 1,037,423
 28.3% 146,839
 4.0%
         
(1)
Total risk-based capital divided by risk-weighted assets.
(2)
Tier 1 (core) capital less deduction for low-level recourse and residual interest divided by risk-weighted assets.
(3)
Total Common Equity Tier 1 capital divided by risk-weighted assets.
(4)
Tier 1 (core) capital less deduction for low-level recourse and residual interest divided by average assets.
H&R Block, Inc., H&R Block Group, Inc. and Block Financial (our Holding Companies) are SLHCs because they control HRB Bank. By consummating the P&A Transaction, our Holding Companies would cease to be SLHCs and would no longer be subject to regulation by the Board of Governors of the Federal Reserve System (Federal Reserve) as SLHCs or to the regulatory capital requirements applicable to SLHCs.
NOTE 20:17: SEGMENT INFORMATION
Management has determined our reportable segments identified below according to types of services offered and the manner in which operational decisions are made. Operating results of our reportable segments are all seasonal.
TAX SERVICESOur Tax Services segment providessubsidiaries provide assisted and DIY tax return preparation -through multiple channels (including in-person, online desktop software and mobile applications, - and relateddesktop software) and distribute the H&R Block-branded financial products and services of BofI. Tax returns are either prepared by H&R Block tax professionals (in company-owned or franchise offices or virtually via the internet) or prepared and filed by our clients through our DIY tax solutions.
We operate as a single segment that includes all of our continuing operations, which are designed to the general public primarily in the U.S. and its territories, Canada, and Australia. We also offer retail banking services in the U.S. through HRB Bank, a federal savings bank. Major revenue sources include fees earned forenable clients to obtain tax preparation services performed at company-owned retailseamlessly in our offices or through our tax offices, royalties from franchise retail tax offices, salessoftware.

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Revenues of our continuing operations are as follows:
(in 000s) 
Year ended April 30, 2016
 2015
 2014
REVENUES :      
Tax preparation fees:      
U.S. assisted $1,890,175
 $1,865,438
 $1,794,043
International 190,527
 207,772
 200,152
U.S. DIY 234,341
 231,854
 206,516
  2,315,043
 2,305,064
 2,200,711
Royalties 266,418
 292,743
 316,153
Revenues from Refund Transfers 165,152
 171,094
 181,394
Revenues from Emerald Card® 92,608
 103,300
 103,730
Revenues from Peace of Mind® Extended Service Plan 86,830
 81,551
 89,685
Interest and fee income on Emerald Advance 57,268
 57,202
 56,877
Other 54,834
 67,704
 75,745
  $3,038,153
 $3,078,658
 $3,024,295
       
Our international operations contributed $231.7$209.8 million,, $232.2 $231.7 million and $249.0$232.2 million in revenues for fiscal years 2016, 2015, 2014 and 2013,2014, respectively.
CORPORATE AND ELIMINATIONS – Results include net interest income and gains or losses relating to mortgage loans held for investment and residual interests in securitizations, interest expense on borrowings, other corporate expenses and eliminations of intercompany activities.
IDENTIFIABLE ASSETS – Identifiable assets are those assets, including goodwill and intangible assets, associated with a reportable segment. The remaining assets are classified as Corporate assets, which consist primarily of cash and mortgage loans held for investment. The carrying value of assets held outside the U.S. totaled $284.5$527.1 million,, $303.9 $284.5 million and $472.6$303.9 million as of April 30, 2016, 2015, 2014 and 2014, respectively.
2013, respectively.NOTE 18: QUARTERLY FINANCIAL DATA (UNAUDITED)
(in 000s, except per share amounts) 
  Fiscal Year 2016
 Apr 30, 2016
 Jan 31, 2016
 Oct 31, 2015
 Jul 31, 2015
Revenues $3,038,153
 $2,297,477
 $474,543
 $128,415
 $137,718
Income (loss) from continuing operations before taxes (benefit) $569,479
 $1,140,807
 $(146,500) $(237,719) $(187,109)
Income taxes (benefit) 185,926
 439,582
 (67,851) (95,201) (90,604)
Net income (loss) from continuing operations 383,553
 701,225
 (78,649) (142,518) (96,505)
Net loss from discontinued operations (9,286) (563) (3,080) (2,489) (3,154)
Net income (loss) $374,267
 $700,662
 $(81,729) $(145,007) $(99,659)
Basic earnings (loss) per share:          
Continuing operations $1.54
 $3.15
 $(0.34) $(0.54) $(0.35)
Discontinued operations (0.04) 
 (0.01) (0.01) (0.01)
Consolidated $1.50
 $3.15
 $(0.35) $(0.55) $(0.36)
Diluted earnings (loss) per share:          
Continuing operations $1.53
 $3.13
 $(0.34) $(0.54) $(0.35)
Discontinued operations (0.04) 
 (0.01) (0.01) (0.01)
Consolidated $1.49
 $3.13
 $(0.35) $(0.55) $(0.36)
           

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Information concerning the Company's continuing operations by reportable segment is as follows:
(in 000s) 
Year ended April 30, 2015
 2014
 2013
REVENUES :      
Tax preparation fees:      
U.S. assisted $1,865,438
 $1,794,043
 $1,712,319
International 207,772
 200,152
 220,870
U.S. DIY 231,854
 206,516
 189,341
  2,305,064
 2,200,711
 2,122,530
Royalties 292,743
 316,153
 318,386
Revenues from refund transfers 171,094
 181,394
 158,176
Revenues from Emerald Card® 103,300
 103,730
 98,896
Revenues from Peace of Mind® Extended Service Plan 81,551
 89,685
 71,355
Interest and fee income on Emerald Advance 57,202
 56,877
 59,657
Other 45,345
 50,910
 48,967
Total Tax Services 3,056,299
 2,999,460
 2,877,967
Corporate and eliminations 22,359
 24,835
 27,976
  $3,078,658
 $3,024,295
 $2,905,943
INCOME (LOSS) FROM CONTINUING OPERATIONS BEFORE TAXES :      
Tax Services $823,236
 $866,367
 $821,143
Corporate and eliminations (80,431) (99,251) (119,132)
  $742,805
 $767,116
 $702,011
IDENTIFIABLE ASSETS :      
Tax Services $2,978,506
 $2,945,242
 $3,012,525
Corporate 1,536,914
 1,748,287
 1,525,254
  $4,515,420
 $4,693,529
 $4,537,779
       
NOTE 21: QUARTERLY FINANCIAL DATA (UNAUDITED)
(in 000s, except per share amounts) 
  Fiscal Year 2015
 Apr 30, 2015
 Jan 31, 2015
 Oct 31, 2014
 Jul 31, 2014
Revenues $3,078,658
 $2,301,370
 $509,074
 $134,628
 $133,586
Income (loss) from continuing operations before taxes (benefit) $742,805
 $1,210,059
 $(90,865) $(200,573) $(175,816)
Income taxes (benefit) 256,061
 465,926
 (55,554) (87,346) (66,965)
Net income (loss) from continuing operations 486,744
 744,133
 (35,311) (113,227) (108,851)
Net income (loss) from discontinued operations (13,081) (5,292) (1,637) 1,229
 (7,381)
Net income (loss) $473,663
 $738,841
 $(36,948) $(111,998) $(116,232)
Basic earnings (loss) per share:          
Continuing operations $1.77
 $2.70
 $(0.13) $(0.41) $(0.40)
Discontinued operations (0.05) (0.02) 
 
 (0.02)
Consolidated $1.72
 $2.68
 $(0.13) $(0.41) $(0.42)
Diluted earnings (loss) per share:          
Continuing operations $1.75
 $2.68
 $(0.13) $(0.41) $(0.40)
Discontinued operations (0.04) (0.02) 
 
 (0.02)
Consolidated $1.71
 $2.66
 $(0.13) $(0.41) $(0.42)
           

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2015 Form 10-K | H&R Block, Inc.


(in 000s, except per share amounts)(in 000s, except per share amounts) (in 000s, except per share amounts) 
 Fiscal Year 2014
 Apr 30, 2014
 Jan 31, 2014
 Oct 31, 2013
 Jul 31, 2013
 Fiscal Year 2015
 Apr 30, 2015
 Jan 31, 2015
 Oct 31, 2014
 Jul 31, 2014
Revenues $3,024,295
 $2,562,990
 $199,770
 $134,340
 $127,195
 $3,078,658
 $2,301,370
 $509,074
 $134,628
 $133,586
Income (loss) from continuing operations before taxes (benefit) $767,116
 $1,478,797
 $(347,825) $(179,362) $(184,494) $742,805
 $1,210,059
 $(90,865) $(200,573) $(175,816)
Income taxes (benefit) 267,019
 549,664
 (135,074) (76,347) (71,224) 256,061
 465,926
 (55,554) (87,346) (66,965)
Net income (loss) from continuing operations 500,097
 929,133
 (212,751) (103,015) (113,270) 486,744
 744,133
 (35,311) (113,227) (108,851)
Net loss from discontinued operations (24,940) (19,135) (1,960) (1,928) (1,917)
Net income (loss) from discontinued operations (13,081) (5,292) (1,637) 1,229
 (7,381)
Net income (loss) $475,157
 $909,998
 $(214,711) $(104,943) $(115,187) $473,663
 $738,841
 $(36,948) $(111,998) $(116,232)
Basic earnings (loss) per share:                    
Continuing operations $1.82
 $3.38
 $(0.78) $(0.38) $(0.42) $1.77
 $2.70
 $(0.13) $(0.41) $(0.40)
Discontinued operations (0.09) (0.07) 
 (0.01) 
 (0.05) (0.02) 
 
 (0.02)
Consolidated $1.73
 $3.31
 $(0.78) $(0.39) $(0.42) $1.72
 $2.68
 $(0.13) $(0.41) $(0.42)
Diluted earnings (loss) per share:                    
Continuing operations $1.81
 $3.36
 $(0.78) $(0.38) $(0.42) $1.75
 $2.68
 $(0.13) $(0.41) $(0.40)
Discontinued operations (0.09) (0.07) 
 (0.01) 
 (0.04) (0.02) 
 
 (0.02)
Consolidated $1.72
 $3.29
 $(0.78) $(0.39) $(0.42) $1.71
 $2.66
 $(0.13) $(0.41) $(0.42)
                    
Because most of our clients file their tax returns during the period from January through April of each year, substantially all of our revenues from income tax return preparation and related services and products are earned during this period. As a result, we generally operate at a loss through a majority of the fiscal year. Revenues and earnings for the third and fourth quarters of fiscal year 2014 were impacted by an IRS filing delay, which shifted revenues and earnings from our third quarter to our fourth quarter.
The accumulation of four quarters in fiscal years 20152016 and 20142015 for earnings per share may not equal the related per share amounts for the years ended April 30, 20152016 and 20142015 due to the timing of the exercise of stock options and lapse of certain restrictions on nonvested shares and share units and deferred stock units and the antidilutive effect of stock options and nonvested shares and share units in the first three quarters for those years.
Information regarding H&R Block's common stock prices and dividends for fiscal years 20152016 and 20142015 is as follows:
 Fiscal Year
 Fourth Quarter
 Third Quarter
 Second Quarter
 First Quarter
 Fiscal Year
 Fourth Quarter
 Third Quarter
 Second Quarter
 First Quarter
Fiscal Year 2016:          
Dividends paid per share $0.80
 $0.20
 $0.20
 $0.20
 $0.20
Stock price range:          
High $37.53
 $35.14
 $37.53
 $37.50
 $34.62
Low 19.75
 19.75
 31.00
 31.03
 29.15
Fiscal Year 2015:                    
Dividends paid per share $0.80
 $0.20
 $0.20
 $0.20
 $0.20
 $0.80
 $0.20
 $0.20
 $0.20
 $0.20
Stock price range:                    
High $35.80
 $35.80
 $35.09
 $33.92
 $33.65
 $35.80
 $35.80
 $35.09
 $33.92
 $33.65
Low 27.23
 30.10
 31.41
 27.42
 27.23
 27.23
 30.10
 31.41
 27.42
 27.23
Fiscal Year 2014:          
Dividends paid per share $0.80
 $0.20
 $0.20
 $0.20
 $0.20
Stock price range:          
High $32.42
 $32.42
 $30.53
 $32.09
 $31.75
Low 25.98
 26.92
 27.13
 25.98
 27.24
                    
NOTE 22:19: CONDENSED CONSOLIDATING FINANCIAL STATEMENTS
Block Financial is a 100% owned subsidiary of the Company. Block Financial is the Issuer and the Company is the full and unconditional Guarantor of the Senior Notes, issued on October 25, 2012, our 20122015 CLOC and other indebtedness issued from time to time. These condensed consolidating financial statements have been prepared using the equity method of accounting. Earnings of subsidiaries are, therefore, reflected in the Company's investment in subsidiaries account. The elimination entries eliminate investments in subsidiaries, related stockholders' equity and other intercompany balances and transactions.

68
2016 Form 10-K | H&R Block, Inc.


CONDENSED CONSOLIDATING INCOME STATEMENTS (in 000s)
Year ended April 30, 2016 H&R Block, Inc.
(Guarantor)

 Block Financial
(Issuer)

 Other
Subsidiaries

 Eliminations
 Consolidated
H&R Block

Total revenues $
 $192,698
 $2,868,343
 $(22,888) $3,038,153
Cost of revenues 
 102,707
 1,588,450
 (5,605) 1,685,552
Selling, general and administrative 2,537
 30,780
 703,375
 (17,283) 719,409
Total operating expenses 2,537
 133,487
 2,291,825
 (22,888) 2,404,961
Other income 381,670
 25,420
 11,569
 (400,958) 17,701
Interest expense on external borrowings 
 (68,531) (431) 
 (68,962)
Other expenses (6,534) (3,947) (21,534) 19,563
 (12,452)
Income from continuing operations before taxes 372,599
 12,153
 566,122
 (381,395) 569,479
Income taxes (benefit) (1,668) 1,411
 186,183
 
 185,926
Net income from continuing operations 374,267
 10,742
 379,939
 (381,395) 383,553
Net loss from discontinued operations 
 (9,286) 
 
 (9,286)
Net income 374,267
 1,456
 379,939
 (381,395) 374,267
Other comprehensive loss (12,973) (8,444) (12,973) 21,417
 (12,973)
Comprehensive income (loss) $361,294
 $(6,988) $366,966
 $(359,978) $361,294
           
Year ended April 30, 2015 H&R Block, Inc.
(Guarantor)

 Block Financial
(Issuer)

 Other
Subsidiaries

 Eliminations
 Consolidated
H&R Block

Total revenues $
 $226,285
 $2,858,474
 $(6,101) $3,078,658
Cost of revenues 
 96,493
 1,540,091
 (6,094) 1,630,490
Selling, general and administrative 
 19,053
 634,456
 (7) 653,502
Total operating expenses 
 115,546
 2,174,547
 (6,101) 2,283,992
Other income 475,336
 2,726
 50,434
 (527,182) 1,314
Interest expense on external borrowings 
 (44,884) (362) 
 (45,246)
Other expenses 
 (953) (14,976) 8,000
 (7,929)
Income from continuing operations before taxes 475,336
 67,628
 719,023
 (519,182) 742,805
Income taxes 1,673
 2,602
 251,786
 
 256,061
Net income from continuing operations 473,663
 65,026
 467,237
 (519,182) 486,744
Net income (loss) from discontinued operations 
 (16,725) 3,644
 
 (13,081)
Net income 473,663
 48,301
 470,881
 (519,182) 473,663
Other comprehensive income (loss) (3,437) 6,738
 (3,437) (3,301) (3,437)
Comprehensive income $470,226
 $55,039
 $467,444
 $(522,483) $470,226
           

H&R Block, Inc. | 20152016 Form 10-K
8169


As discussed in note 15, the presentation of interest expense on borrowings for fiscal years 2014 and 2013 has been restated to correct errors in presentation. We reclassified such interest expense from cost of revenues to a separate caption.
CONDENSED CONSOLIDATING INCOME STATEMENTS (in 000s)
Year ended April 30, 2015 
H&R Block, Inc.
(Guarantor)

 
Block Financial
(Issuer)

 
Other
Subsidiaries

 Eliminations
 
Consolidated
H&R Block

Year ended April 30, 2014 H&R Block, Inc.
(Guarantor)

 Block Financial
(Issuer)

 Other
Subsidiaries

 Eliminations
 Consolidated
H&R Block

Total revenues $
 $226,285
 $2,858,474
 $(6,101) $3,078,658
 $
 $235,075
 $2,795,562
 $(6,342) $3,024,295
Cost of revenues 
 96,493
 1,540,091
 (6,094) 1,630,490
 
 124,887
 1,453,832
 (6,342) 1,572,377
Selling, general and administrative 
 19,053
 634,456
 (7) 653,502
 
 22,505
 610,923
 
 633,428
Total operating expenses 
 115,546
 2,174,547
 (6,101) 2,283,992
 
 147,392
 2,064,755
 (6,342) 2,205,805
Other income 475,336
 2,726
 50,434
 (527,182) 1,314
 478,866
 20,925
 5,580
 (469,056) 36,315
Interest expense on external borrowings 
 (44,884) (362) 
 (45,246) 
 (54,892) (387) 
 (55,279)
Other expenses 
 (953) (14,976) 8,000
 (7,929) 
 (12,888) (19,522) 
 (32,410)
Income from continuing operations before taxes 475,336
 67,628
 719,023
 (519,182) 742,805
 478,866
 40,828
 716,478
 (469,056) 767,116
Income taxes 1,673
 2,602
 251,786
 
 256,061
 3,709
 10,551
 252,759
 
 267,019
Net income from continuing operations 473,663
 65,026
 467,237
 (519,182) 486,744
 475,157
 30,277
 463,719
 (469,056) 500,097
Net income (loss) from discontinued operations 
 (16,725) 3,644
 
 (13,081)
Net loss from discontinued operations 
 (23,771) (1,169) 
 (24,940)
Net income 473,663
 48,301
 470,881
 (519,182) 473,663
 475,157
 6,506
 462,550
 (469,056) 475,157
Other comprehensive income (loss) (3,437) 6,738
 (3,437) (3,301) (3,437)
Other comprehensive loss (5,373) (2,012) (5,373) 7,385
 (5,373)
Comprehensive income $470,226
 $55,039
 $467,444
 $(522,483) $470,226
 $469,784
 $4,494
 $457,177
 $(461,671) $469,784
                    

8270
20152016 Form 10-K | H&R Block, Inc.


CONDENSED CONSOLIDATING BALANCE SHEETS (in 000s)
As of April 30, 2016 H&R Block, Inc.
(Guarantor)

 Block Financial
(Issuer)

 Other
Subsidiaries

 Eliminations
 Consolidated
H&R Block

Cash & cash equivalents $
 $9,025
 $887,776
 $
 $896,801
Cash & cash equivalents - restricted 
 29,004
 75,106
 
 104,110
Receivables, net 
 71,882
 81,234
 
 153,116
Prepaid expenses and other current assets 
 8,622
 58,516
 
 67,138
Investments in available-for-sale securities 
 
 1,133
 
 1,133
Total current assets 
 118,533
 1,103,765
 
 1,222,298
Mortgage loans held for investment, net 
 202,385
 
 
 202,385
Property and equipment, net 
 136
 293,429
 
 293,565
Intangible assets, net 
 
 433,885
 
 433,885
Goodwill 
 
 470,757
 
 470,757
Deferred tax assets and income taxes receivable 5,917
 77,270
 36,936
 
 120,123
Investments in subsidiaries 1,738,643
 
 108,995
 (1,847,638) 
Amounts due from affiliates 
 1,307,612
 1,714,009
 (3,021,621) 
Other noncurrent assets 
 71,659
 43,103
 
 114,762
Total assets $1,744,560
 $1,777,595
 $4,204,879
 $(4,869,259) $2,857,775
           
Accounts payable and accrued expenses $1,531
 $18,596
 $239,459
 $
 $259,586
Accrued salaries, wages and payroll taxes 
 1,766
 160,020
 
 161,786
Accrued income taxes 
 52,976
 320,778
 
 373,754
Current portion of long-term debt 
 
 826
 
 826
Deferred revenue and other current liabilities 
 87,982
 155,671
 
 243,653
Total current liabilities 1,531
 161,320
 876,754
 
 1,039,605
Long-term debt 
 1,495,316
 6,609
 
 1,501,925
Deferred tax liabilities and reserves for uncertain tax positions 5,917
 10,786
 116,257
 
 132,960
Deferred revenue and other noncurrent liabilities 
 1,178
 159,004
 
 160,182
Amounts due to affiliates 1,714,009
 
 1,307,612
 (3,021,621) 
Total liabilities 1,721,457
 1,668,600
 2,466,236
 (3,021,621) 2,834,672
Stockholders' equity 23,103
 108,995
 1,738,643
 (1,847,638) 23,103
Total liabilities and stockholders' equity $1,744,560
 $1,777,595
 $4,204,879
 $(4,869,259) $2,857,775
           

H&R Block, Inc. | 2016 Form 10-K
71


As of April 30, 2015 H&R Block, Inc.
(Guarantor)

 Block Financial
(Issuer)

 Other
Subsidiaries

 Eliminations
 Consolidated
H&R Block

Cash & cash equivalents $
 $478,077
 $1,529,553
 $(440) $2,007,190
Cash & cash equivalents - restricted 
 45,098
 46,874
 
 91,972
Receivables, net 
 80,332
 87,632
 
 167,964
Deferred tax assets and income taxes receivable 
 77,418
 96,849
 
 174,267
Prepaid expenses and other current assets 
 7,771
 62,512
 
 70,283
Investments in available-for-sale securities 
 434,924
 4,701
 
 439,625
Total current assets 
 1,123,620
 1,828,121
 (440) 2,951,301
Mortgage loans held for investment, net 
 239,338
 
 
 239,338
Property and equipment, net 
 218
 311,169
 
 311,387
Intangible assets, net 
 
 432,142
 
 432,142
Goodwill 
 
 441,831
 
 441,831
Deferred tax assets and income taxes receivable 
 44,788
 
 (31,327) 13,461
Investments in subsidiaries 1,371,677
 
 116,870
 (1,488,547) 
Amounts due from affiliates 463,434
 134,094
 1,058
 (598,586) 
Other noncurrent assets 
 81,075
 44,885
 
 125,960
Total assets $1,835,111
 $1,623,133
 $3,176,076
 $(2,118,900) $4,515,420
           
Customer banking deposits $
 $744,681
 $
 $(440) $744,241
Accounts payable and accrued expenses 1,104
 7,672
 222,546
 
 231,322
Accrued salaries, wages and payroll taxes 
 1,946
 142,798
 
 144,744
Accrued income taxes 
 49,529
 385,155
 
 434,684
Current portion of long-term debt 
 
 790
 
 790
Deferred revenue and other current liabilities 
 177,063
 145,445
 
 322,508
Total current liabilities 1,104
 980,891
 896,734
 (440) 1,878,289
Long-term debt 
 497,893
 7,405
 
 505,298
Deferred tax liabilities and reserves for uncertain tax positions 
 25,696
 148,217
 (31,327) 142,586
Deferred revenue and other noncurrent liabilities 
 1,783
 154,515
 
 156,298
Amounts due to affiliates 1,058
 
 597,528
 (598,586) 
Total liabilities 2,162
 1,506,263
 1,804,399
 (630,353) 2,682,471
Stockholders' equity 1,832,949
 116,870
 1,371,677
 (1,488,547) 1,832,949
Total liabilities and stockholders' equity $1,835,111
 $1,623,133
 $3,176,076
 $(2,118,900) $4,515,420
           




72
2016 Form 10-K | H&R Block, Inc.


CONDENSED CONSOLIDATING STATEMENTS OF CASH FLOWS (in 000s)
Year ended April 30, 2016 H&R Block, Inc.
(Guarantor)

 Block Financial
(Issuer)

 Other
Subsidiaries

 Eliminations
 Consolidated
H&R Block

Net cash provided by (used in) operating activities: $
 $(55,689) $588,083
 $
 $532,394
Cash flows from investing:          
Sales, maturities and payments received on AFS securities 
 430,460
 6,011
 
 436,471
Mortgage loans held for investment, net 
 33,721
 
 
 33,721
Capital expenditures 
 (21) (99,902) 
 (99,923)
Payments for business acquisitions, net 
 
 (88,776) 
 (88,776)
Franchise loans funded 
 (22,479) (341) 
 (22,820)
Payments received on franchise loans 
 54,613
 394
 
 55,007
Intercompany borrowings (payments) 
 (1,147,985) (2,197,954) 3,345,939
 
Other, net 
 6,952
 8,883
 
 15,835
Net cash provided by (used in) investing activities 
 (644,739) (2,371,685) 3,345,939
 329,515
Cash flows from financing:          
Repayments of line of credit borrowings 
 (1,465,000) 
 
 (1,465,000)
Proceeds from line of credit borrowings 
 1,465,000
 
 
 1,465,000
Proceeds from long-term debt 
 996,831
 
 
 996,831
Customer banking deposits, net 
 (327,145) 
 440
 (326,705)
Transfer of HRB Bank deposits 
 (419,028) 
 
 (419,028)
Dividends paid (201,688) 
 
 
 (201,688)
Repurchase of common stock (2,018,338) 
 
 
 (2,018,338)
Proceeds from exercise of stock options 25,775
 
 
 
 25,775
Intercompany borrowings (payments) 2,197,954
 
 1,147,985
 (3,345,939) 
Other, net (3,703) (19,282) 4,409
 
 (18,576)
Net cash provided by (used in) financing activities 
 231,376
 1,152,394
 (3,345,499) (1,961,729)
Effects of exchange rate changes on cash 
 
 (10,569) 
 (10,569)
Net decrease in cash 
 (469,052) (641,777) 440
 (1,110,389)
Cash - beginning of the year 
 478,077
 1,529,553
 (440) 2,007,190
Cash - end of the year $
 $9,025
 $887,776
 $
 $896,801
           

H&R Block, Inc. | 2016 Form 10-K
73


Year ended April 30, 2015 H&R Block, Inc.
(Guarantor)

 Block Financial
(Issuer)

 Other
Subsidiaries

 Eliminations
 Consolidated
H&R Block

Net cash provided by operating activities: $
 $15,456
 $611,152
 $
 $626,608
Cash flows from investing:          
Purchases of AFS securities 
 (90,381) (200) 
 (90,581)
Sales, maturities and payments received on AFS securities 
 87,922
 3,956
 
 91,878
Mortgage loans held for investment, net 
 23,886
 
 
 23,886
Capital expenditures 
 (224) (122,934) 
 (123,158)
Payments for business acquisitions, net 
 
 (113,252) 
 (113,252)
Franchise loans funded 
 (49,220) (475) 
 (49,695)
Payments received on franchise loans 
 90,199
 437
 
 90,636
Intercompany borrowings (payments) 
 134,094
 (285,049) 150,955
 
Other, net 
 12,011
 9,343
 
 21,354
Net cash provided by (used in) investing activities 
 208,287
 (508,174) 150,955
 (148,932)
Cash flows from financing:          
Repayments of short-term borrowings 
 (1,049,136) 
 
 (1,049,136)
Proceeds from short-term borrowings 
 1,049,136
 
 
 1,049,136
Repayments of long-term debt 
 (400,000) 
 
 (400,000)
Customer banking deposits, net 
 (29,204) 
 660
 (28,544)
Dividends paid (219,960) 
 
 
 (219,960)
Repurchase of common stock (10,449) 
 
 
 (10,449)
Proceeds from exercise of stock options 16,522
 
 
 
 16,522
Intercompany borrowings (payments) 213,887
 71,162
 (134,094) (150,955) 
Other, net 
 
 (3,376) 
 (3,376)
Net cash used in financing activities 
 (358,042) (137,470) (150,295) (645,807)
Effects of exchange rate changes on cash 
 
 (9,986) 
 (9,986)
Net decrease in cash 
 (134,299) (44,478) 660
 (178,117)
Cash - beginning of the year 
 612,376
 1,574,031
 (1,100) 2,185,307
Cash - end of the year $
 $478,077
 $1,529,553
 $(440) $2,007,190
           

74
2016 Form 10-K | H&R Block, Inc.


Year ended April 30, 2014 H&R Block, Inc.
(Guarantor)

 Block Financial
(Issuer)

 Other
Subsidiaries

 Eliminations
 Consolidated
H&R Block

Total revenues $
 $235,075
 $2,795,562
 $(6,342) $3,024,295
Cost of revenues (1)
 
 124,887
 1,453,832
 (6,342) 1,572,377
Selling, general and administrative 
 22,505
 610,923
 
 633,428
Total operating expenses 
 147,392
 2,064,755
 (6,342) 2,205,805
Other income 478,866
 20,925
 5,580
 (469,056) 36,315
Interest expense on external borrowings (1)
 
 (54,892) (387) 
 (55,279)
Other expenses 
 (12,888) (19,522) 
 (32,410)
Income from continuing operations before taxes 478,866
 40,828
 716,478
 (469,056) 767,116
Income taxes 3,709
 10,551
 252,759
 
 267,019
Net income from continuing operations 475,157
 30,277
 463,719
 (469,056) 500,097
Net loss from discontinued operations 
 (23,771) (1,169) 
 (24,940)
Net income 475,157
 6,506
 462,550
 (469,056) 475,157
Other comprehensive loss (5,373) (2,012) (5,373) 7,385
 (5,373)
Comprehensive income $469,784
 $4,494
 $457,177
 $(461,671) $469,784
           
(1)
Amounts have been restated, including the presentation of interest expense on borrowings as discussed in note 15.
Year ended April 30, 2014 H&R Block, Inc.
(Guarantor)

 Block Financial
(Issuer)

 Other
Subsidiaries

 Eliminations
 Consolidated
H&R Block

Net cash provided by operating activities: $
 $35,034
 $774,547
 $
 $809,581
Cash flows from investing:          
Purchases of AFS securities 
 (45,158) 
 
 (45,158)
Sales, maturities and payments received on AFS securities 
 106,873
 228
 
 107,101
Mortgage loans held for investment, net 
 46,664
 
 
 46,664
Capital expenditures 
 (75) (146,936) 
 (147,011)
Payments for business acquisitions, net 
 
 (68,428) 
 (68,428)
Proceeds from notes receivable 
 
 64,865
 
 64,865
Franchise loans funded 
 (63,960) 
 
 (63,960)
Payments received on franchise loans 
 87,220
 
 
 87,220
Intercompany borrowings (payments) 
 33,497
 (196,840) 163,343
 
Other, net 
 19,746
 9,651
 
 29,397
Net cash provided by (used in) investing activities 
 184,807
 (337,460) 163,343
 10,690
Cash flows from financing:          
Repayments of short-term borrowings 
 (316,000) 
 
 (316,000)
Proceeds from short-term borrowings 
 316,000
 
 
 316,000
Customer banking deposits, net 
 (165,575) 
 1,623
 (163,952)
Dividends paid (218,980) 
 
 
 (218,980)
Repurchase of common stock (6,106) 
 
 
 (6,106)
Proceeds from exercise of stock options 28,246
 
 
 
 28,246
Intercompany borrowings (payments) 196,840
 
 (33,497) (163,343) 
Other, net 
 
 (4,138) 
 (4,138)
Net cash used in financing activities 
 (165,575) (37,635) (161,720) (364,930)
Effects of exchange rate changes on cash 
 
 (17,618) 
 (17,618)
Net increase in cash 
 54,266
 381,834
 1,623
 437,723
Cash - beginning of the year 
 558,110
 1,192,197
 (2,723) 1,747,584
Cash - end of the year $
 $612,376
 $1,574,031
 $(1,100) $2,185,307
           
Year ended April 30, 2013 H&R Block, Inc.
(Guarantor)

 Block Financial
(Issuer)

 Other
Subsidiaries

 Eliminations
 Consolidated
H&R Block

Total revenues $
 $230,982
 $2,681,987
 $(7,026) $2,905,943
Cost of revenues (1)
 
 119,569
 1,417,358
 (6,436) 1,530,491
Selling, general and administrative 
 42,530
 562,529
 (590) 604,469
Total operating expenses 
 162,099
 1,979,887
 (7,026) 2,134,960
Other income 433,948
 5,126
 7,449
 (433,948) 12,575
Interest expense on external borrowings (1)
 
 (73,831) (466) 
 (74,297)
Other expenses 
 (6,290) (960) 
 (7,250)
Income (loss) from continuing operations before taxes (benefit) 433,948
 (6,112) 708,123
 (433,948) 702,011
Income taxes (benefit) 
 (29,221) 266,074
 
 236,853
Net income from continuing operations 433,948
 23,109
 442,049
 (433,948) 465,158
Net income (loss) from discontinued operations 
 (31,954) 744
 
 (31,210)
Net income (loss) 433,948
 (8,845) 442,793
 (433,948) 433,948
Other comprehensive income (loss) (1,595) 189
 (1,784) 1,595
 (1,595)
Comprehensive income (loss) $432,353
 $(8,656) $441,009
 $(432,353) $432,353
           
(1)
Amounts have been restated, including the presentation of interest expense on borrowings as discussed in note 15.

H&R Block, Inc. | 2015 Form 10-K
83


CONDENSED CONSOLIDATING BALANCE SHEETS (in 000s)
As of April 30, 2015 
H&R Block, Inc.
(Guarantor)

 
Block Financial
(Issuer)

 
Other
Subsidiaries

 Eliminations
 
Consolidated
H&R Block

Cash & cash equivalents $
 $478,077
 $1,529,553
 $(440) $2,007,190
Cash & cash equivalents - restricted 
 45,098
 46,874
 
 91,972
Receivables, net 
 80,332
 87,632
 
 167,964
Deferred tax assets and income taxes receivable 
 77,418
 96,849
 
 174,267
Prepaid expenses and other current assets 
 7,771
 62,512
 
 70,283
Investments in available-for-sale securities 
 434,924
 4,701
 
 439,625
Total current assets 
 1,123,620
 1,828,121
 (440) 2,951,301
Mortgage loans held for investment, net 
 239,338
 
 
 239,338
Property and equipment, net 
 218
 311,169
 
 311,387
Intangible assets, net 
 
 432,142
 
 432,142
Goodwill 
 
 441,831
 
 441,831
Deferred tax assets and income taxes receivable 
 44,788
 
 (31,327) 13,461
Investments in subsidiaries 1,371,677
 
 116,870
 (1,488,547) 
Amounts due from affiliates 463,434
 134,094
 1,058
 (598,586) 
Other noncurrent assets 
 81,075
 44,885
 
 125,960
Total assets $1,835,111
 $1,623,133
 $3,176,076
 $(2,118,900) $4,515,420
           
Customer banking deposits $
 $744,681
 $
 $(440) $744,241
Accounts payable and accrued expenses 1,104
 7,672
 222,546
 
 231,322
Accrued salaries, wages and payroll taxes 
 1,946
 142,798
 
 144,744
Accrued income taxes 
 49,529
 385,155
 
 434,684
Current portion of long-term debt 
 
 790
 
 790
Deferred revenue and other current liabilities 
 177,063
 145,445
 
 322,508
Total current liabilities 1,104
 980,891
 896,734
 (440) 1,878,289
Long-term debt 
 497,893
 7,405
 
 505,298
Deferred tax liabilities and reserves for uncertain tax positions 
 25,696
 148,217
 (31,327) 142,586
Deferred revenue and other noncurrent liabilities 
 1,783
 154,515
 
 156,298
Amounts due to affiliates 1,058
 
 597,528
 (598,586) 
Total liabilities 2,162
 1,506,263
 1,804,399
 (630,353) 2,682,471
Stockholders' equity 1,832,949
 116,870
 1,371,677
 (1,488,547) 1,832,949
Total liabilities and stockholders' equity $1,835,111
 $1,623,133
 $3,176,076
 $(2,118,900) $4,515,420
           

84
2015 Form 10-K | H&R Block, Inc.


As of April 30, 2014 H&R Block, Inc.
(Guarantor)

 Block Financial
(Issuer)

 Other
Subsidiaries

 Eliminations
 Consolidated
H&R Block

Cash & cash equivalents $
 $612,376
 $1,574,031
 $(1,100) $2,185,307
Cash & cash equivalents - restricted 
 67,463
 47,856
 
 115,319
Receivables, net 
 89,975
 101,643
 
 191,618
Deferred tax assets and income taxes receivable 
 
 135,327
 
 135,327
Prepaid expenses and other current assets 
 10,202
 52,738
 
 62,940
Investments in available-for-sale securities 
 423,495
 
 
 423,495
Total current assets 
 1,203,511
 1,911,595
 (1,100) 3,114,006
Mortgage loans held for investment, net 
 268,428
 
 
 268,428
Property and equipment, net 
 121
 304,790
 
 304,911
Intangible assets, net 
 
 355,622
 
 355,622
Goodwill 
 
 436,117
 
 436,117
Deferred tax assets and income taxes receivable 11,271
 58,696
 (22,720) 
 47,247
Investments in subsidiaries 904,331
 
 60,902
 (965,233) 
Amounts due from affiliates 642,101
 386,818
 397
 (1,029,316) 
Other noncurrent assets 
 114,472
 52,726
 
 167,198
Total assets $1,557,703
 $2,032,046
 $3,099,429
 $(1,995,649) $4,693,529
           
Customer banking deposits $
 $770,885
 $
 $(1,100) $769,785
Accounts payable and accrued expenses 757
 11,279
 210,453
 
 222,489
Accrued salaries, wages and payroll taxes 
 2,190
 164,842
 
 167,032
Accrued income taxes 
 71,132
 335,523
 
 406,655
Current portion of long-term debt 
 399,882
 755
 
 400,637
Deferred revenue and other current liabilities 
 212,398
 134,120
 
 346,518
Total current liabilities 757
 1,467,766
 845,693
 (1,100) 2,313,116
Long-term debt 
 497,612
 8,225
 
 505,837
Deferred tax liabilities and reserves for uncertain tax positions 
 3,473
 153,992
 
 157,465
Deferred revenue and other noncurrent liabilities 
 2,293
 158,269
 
 160,562
Amounts due to affiliates 397
 
 1,028,919
 (1,029,316) 
Total liabilities 1,154
 1,971,144
 2,195,098
 (1,030,416) 3,136,980
Stockholders' equity 1,556,549
 60,902
 904,331
 (965,233) 1,556,549
Total liabilities and stockholders' equity $1,557,703
 $2,032,046
 $3,099,429
 $(1,995,649) $4,693,529
           




H&R Block, Inc. | 2015 Form 10-K
85


CONDENSED CONSOLIDATING STATEMENTS OF CASH FLOWS (in 000s)
Year ended April 30, 2015 
H&R Block, Inc.
(Guarantor)

 
Block Financial
(Issuer)

 
Other
Subsidiaries

 Eliminations
 
Consolidated
H&R Block

Net cash provided by operating activities: $
 $15,456
 $611,152
 $
 $626,608
Cash flows from investing:          
Purchases of AFS securities 
 (90,381) (200) 
 (90,581)
Sales, maturities and payments received on AFS securities 
 87,922
 3,956
 
 91,878
Mortgage loans held for investment, net 
 23,886
 
 
 23,886
Capital expenditures 
 (224) (122,934) 
 (123,158)
Payments for business acquisitions, net 
 
 (113,252) 
 (113,252)
Franchise loans funded 
 (49,220) (475) 
 (49,695)
Payments received on franchise loans 
 90,199
 437
 
 90,636
Intercompany borrowings (payments) 
 134,094
 (285,049) 150,955
 
Other, net 
 12,011
 9,343
 
 21,354
Net cash provided by (used in) investing activities 
 208,287
 (508,174) 150,955
 (148,932)
Cash flows from financing:          
Repayments of short-term borrowings 
 (1,049,136) 
 
 (1,049,136)
Proceeds from short-term borrowings 
 1,049,136
 
 
 1,049,136
Repayments of long-term debt 
 (400,000) 
 
 (400,000)
Customer banking deposits, net 
 (29,204) 
 660
 (28,544)
Dividends paid (219,960) 
 
 
 (219,960)
Repurchase of common stock (10,449) 
 
 
 (10,449)
Proceeds from exercise of stock options 16,522
 
 
 
 16,522
Intercompany borrowings (payments) 213,887
 71,162
 (134,094) (150,955) 
Other, net 
 
 (3,376) 
 (3,376)
Net cash used in financing activities 
 (358,042) (137,470) (150,295) (645,807)
Effects of exchange rate changes on cash 
 
 (9,986) 
 (9,986)
Net decrease in cash 
 (134,299) (44,478) 660
 (178,117)
Cash - beginning of the year 
 612,376
 1,574,031
 (1,100) 2,185,307
Cash - end of the year $
 $478,077
 $1,529,553
 $(440) $2,007,190
           

86
2015 Form 10-K | H&R Block, Inc.


Year ended April 30, 2014 H&R Block, Inc.
(Guarantor)

 Block Financial
(Issuer)

 Other
Subsidiaries

 Eliminations
 Consolidated
H&R Block

Net cash provided by operating activities: $
 $35,034
 $774,547
 $
 $809,581
Cash flows from investing:          
Purchases of AFS securities 
 (45,158) 
 
 (45,158)
Sales, maturities and payments received on AFS securities 
 106,873
 228
 
 107,101
Mortgage loans held for investment, net 
 46,664
 
 
 46,664
Capital expenditures 
 (75) (146,936) 
 (147,011)
Payments for business acquisitions, net 
 
 (68,428) 
 (68,428)
Proceeds from notes receivable 
 
 64,865
 
 64,865
Franchise loans funded 
 (63,960) 
 
 (63,960)
Payments received on franchise loans 
 87,220
 
 
 87,220
Intercompany borrowings (payments) 
 33,497
 (196,840) 163,343
 
Other, net 
 19,746
 9,651
 
 29,397
Net cash provided by (used in) investing activities 
 184,807
 (337,460) 163,343
 10,690
Cash flows from financing:          
Repayments of short-term borrowings 
 (316,000) 
 
 (316,000)
Proceeds from short-term borrowings 
 316,000
 
 
 316,000
Customer banking deposits, net 
 (165,575) 
 1,623
 (163,952)
Dividends paid (218,980) 
 
 
 (218,980)
Repurchase of common stock (6,106) 
 
 
 (6,106)
Proceeds from exercise of stock options 28,246
 
 
 
 28,246
Intercompany borrowings (payments) 196,840
 
 (33,497) (163,343) 
Other, net 
 
 (4,138) 
 (4,138)
Net cash used in financing activities 
 (165,575) (37,635) (161,720) (364,930)
Effects of exchange rate changes on cash 
 
 (17,618) 
 (17,618)
Net increase in cash 
 54,266
 381,834
 1,623
 437,723
Cash - beginning of the year 
 558,110
 1,192,197
 (2,723) 1,747,584
Cash - end of the year $
 $612,376
 $1,574,031
 $(1,100) $2,185,307
           

H&R Block, Inc. | 2015 Form 10-K
87


Year ended April 30, 2013 H&R Block, Inc.
(Guarantor)

 Block Financial
(Issuer)

 Other
Subsidiaries

 Eliminations
 Consolidated
H&R Block

Net cash provided by (used in) operating activities: $(22,533) $(3,299) $522,940
 $
 $497,108
Cash flows from investing:          
Purchases of AFS securities 
 (227,177) 
 
 (227,177)
Sales, maturities and payments received on AFS securities 
 117,346
 1,065
 
 118,411
Mortgage loans held for investment, net 
 44,031
 
 
 44,031
Capital expenditures 
 (58) (113,181) 
 (113,239)
Payments for business acquisitions, net 
 
 (20,742) 
 (20,742)
Franchise loans funded 
 (70,807) 
 
 (70,807)
Payments received on franchise loans 
 83,445
 
 
 83,445
Surrender of company-owned life insurance policies 
 
 81,125
 
 81,125
Intercompany payments/investments in subsidiaries 
 (274,090) (963,613) 1,237,703
 
Other, net 
 (18,822) 12,838
 
 (5,984)
Net cash used in investing activities 
 (346,132) (1,002,508) 1,237,703
 (110,937)
Cash flows from financing:          
Repayments of short-term borrowings 
 (1,214,238) 
 
 (1,214,238)
Proceeds from short-term borrowings 
 1,214,238
 
 
 1,214,238
Repayments of long-term debt 
 (605,790) (30,831) 
 (636,621)
Proceeds from issuance of long-term debt 
 497,185
 
 
 497,185
Customer banking deposits, net 
 105,488
 
 (1,880) 103,608
Dividends paid (217,201) 
 
 
 (217,201)
Repurchase of common stock (340,413) 
 
 
 (340,413)
Proceeds from exercise of stock options 25,139
 
 
 
 25,139
Intercompany borrowings/capital contributions 555,008
 408,605
 274,090
 (1,237,703) 
Other, net 
 (13,094) (3,144) 
 (16,238)
Net cash provided by (used in) financing activities 22,533
 392,394
 240,115
 (1,239,583) (584,541)
Effects of exchange rate changes on cash 
 
 1,620
 
 1,620
Net increase (decrease) in cash 
 42,963
 (237,833) (1,880) (196,750)
Cash - beginning of the year 
 515,147
 1,430,030
 (843) 1,944,334
Cash - end of the year $
 $558,110
 $1,192,197
 $(2,723) $1,747,584
           
ITEM 9. CHANGES IN AND DISAGREEMENTS WITH ACCOUNTANTS ON ACCOUNTING AND FINANCIAL DISCLOSURE
There were no disagreements or reportable events requiring disclosure pursuant to Item 304(b) of Regulation S-K.
ITEM 9A. CONTROLS AND PROCEDURES
(a) EVALUATION OF DISCLOSURE CONTROLS AND PROCEDURES – We have established disclosure controls and procedures (Disclosure Controls) to ensure that information required to be disclosed in the Company's reports filed under the Securities Exchange Act of 1934, as amended, is recorded, processed, summarized and reported within the time periods specified in the U.S. Securities and Exchange Commission's rules and forms. Disclosure Controls are also designed to ensure that such information is accumulated and communicated to management, including the Chief Executive Officer and Chief Financial Officer, as appropriate, to allow timely decisions regarding required disclosure. Our Disclosure Controls were designed to provide reasonable assurance that the controls and procedures would meet their objectives. Our management, including the Chief Executive Officer and Chief Financial Officer, does not expect that our Disclosure Controls will prevent all error and all fraud. A control system, no matter how well designed and operated, can provide only reasonable assurance of achieving the designed control objectives and management is required to apply its judgment in evaluating the cost-benefit relationship of possible controls and procedures. Because

88
2015 Form 10-K | H&R Block, Inc.


of the inherent limitations in all control systems, no evaluation of controls can provide absolute assurance that all control issues and instances of fraud, if any, within the Company have been detected. These inherent limitations include the realities that judgments in decision-making can be faulty and that breakdowns can occur because of simple error or mistake. Additionally, controls can be circumvented by the individual acts of some persons, by collusions of

H&R Block, Inc. | 2016 Form 10-K
75


two or more people or by management override of the control. Because of the inherent limitations in a cost-effective, maturing control system, misstatements due to error or fraud may occur and not be detected.
As of the end of the period covered by this Form 10-K, we evaluated the effectiveness of the design and operations of our Disclosure Controls. The controls evaluation was done under the supervision and with the participation of management, including our Chief Executive Officer and Chief Financial Officer. Based on this evaluation, our Chief Executive Officer and Chief Financial Officer have concluded our Disclosure Controls were effective as of the end of the period covered by this Annual Report on Form 10-K.
(b) MANAGEMENT'S REPORT ON INTERNAL CONTROL OVER FINANCIAL REPORTING – Management is responsible for establishing and maintaining adequate internal control over financial reporting for the Company, as such term is defined in Exchange Act Rules 13a-15(f). Under the supervision and with the participation of management, including our Chief Executive Officer and Chief Financial Officer, we conducted an evaluation of the effectiveness of our internal control over financial reporting as of April 30, 20152016 based on the criteria established in "Internal Control – Integrated Framework" issued by the Committee of Sponsoring Organizations of the Treadway Commission (COSO), using the 2013 framework.
Based on our assessment, management concluded that, as of April 30, 20152016, the Company's internal control over financial reporting was effective based on the criteria set forth by COSO.
The Company's external auditors that audited the consolidated financial statements included in Item 8, Deloitte & Touche LLP, an independent registered public accounting firm, have issued an audit report on the effectiveness of the Company's internal control over financial reporting. This report appears near the beginning of Item 8.
(c) CHANGES IN INTERNAL CONTROL OVER FINANCIAL REPORTING – During the quarter ended April 30, 20152016, there were no changes that materially affected, or are reasonably likely to materially affect, our internal control over financial reporting.
ITEM 9B. OTHER INFORMATION
None.
PART III
ITEM 10. DIRECTORS, EXECUTIVE OFFICERS AND CORPORATE GOVERNANCE
Information about our executive officers is included under the caption "Employees and Executive Officers" in Item 1 of this report on Form 10-K.
The following information appearing in our definitive proxy statement, to be filed no later than 120 days after April 30, 20152016, is incorporated herein by reference:
Information appearing under the heading "Proposal 1 – Election of Directors";
Information appearing under the heading "Section 16(a) Beneficial Ownership Reporting Compliance"; and
Information appearing under the heading "Board of Directors' Meetings and Committees" regarding identification of the Audit Committee and Audit Committee financial experts.
We have adopted a Code of Business Ethics and Conduct that applies to our directors, officers and employees, including our Chief Executive Officer, Chief Financial Officer, principal accounting officer and persons performing similar functions. A copy of the Code of Business Ethics and Conduct is available on our website at www.hrblock.com. We intend to provide information on our website regarding amendments to, or waivers under, the Code of Business Ethics and Conduct.

H&R Block, Inc. | 2015 Form 10-K
89


ITEM 11. EXECUTIVE COMPENSATION
The information called for by this item is contained in our definitive proxy statement filed pursuant to Regulation 14A not later than 120 days after April 30, 2015,2016, in the sections entitled "Director Compensation"Compensation," "Director Compensation Table," "Compensation Discussion and Analysis," "Compensation Committee Report," "Compensation Committee Interlocks and Insider Participation," "Risk Assessment in Compensation Programs," and "Executive Compensation," and is incorporated herein by reference.

76
2016 Form 10-K | H&R Block, Inc.


ITEM 12. SECURITY OWNERSHIP OF CERTAIN BENEFICIAL OWNERS AND MANAGEMENT AND RELATED STOCKHOLDER MATTERS
The information called for by this item is contained in Item 5 of this Form 10-K and in our definitive proxy statement filed pursuant to Regulation 14A not later than 120 days after April 30, 20152016, in the sections entitled "Equity Compensation Plans" and "Information Regarding Security Holders," and is incorporated herein by reference.
ITEM 13. CERTAIN RELATIONSHIPS AND RELATED TRANSACTIONS, AND DIRECTOR INDEPENDENCE
The information called for by this item is contained in our definitive proxy statement filed pursuant to Regulation 14A not later than 120 days after April 30, 20152016, in the sections entitled "Employment Agreements, Change-in-Control and Other Arrangements," "Review of Related Person Transactions," and "Corporate Governance," and is incorporated herein by reference.
ITEM 14. PRINCIPAL ACCOUNTANT FEES AND SERVICES
The information called for by this item is contained in our definitive proxy statement filed pursuant to Regulation 14A not later than 120 days after April 30, 20152016, in the section entitled "Audit Fees," and is incorporated herein by reference.
PART IV
ITEM 15. EXHIBITS AND FINANCIAL STATEMENT SCHEDULES
(a)  Documents filed as part of this report:
1.
The following financial statements appearing in Item 8: "Consolidated Statements of Income and Comprehensive Income," "Consolidated Balance Sheets," "Consolidated Statements of Cash Flows" and "Consolidated Statements of Stockholders' Equity."
2.Financial Statement Schedule II - Valuation and Qualifying Accounts. All other schedules have been omitted because they were not applicable or because the required information has been included in the financial statements or notes thereto.
3.Exhibits – The list of exhibits in the Exhibit Index to this report is incorporated herein by reference.


90
2015 Form 10-K |H&R Block, Inc. | 2016 Form 10-K
77


SIGNATURES
Pursuant to the requirements of Section 13 or 15(d) of the Securities Exchange Act of 1934, the registrant has duly caused this report to be signed on its behalf by the undersigned, thereunto duly authorized.
H&R BLOCK, INC.
 
 
/s/ William C. Cobb
William C. Cobb
President and Chief Executive Officer
June 17, 20152016
Pursuant to the requirements of the Securities Exchange Act of 1934, this report has been signed below by the following persons on behalf of the registrant and in the capacities and on the date indicated on June 17, 2015.2016.
     
     
/s/ William C. Cobb /s/ Gregory J. MacfarlaneTony G. Bowen /s/ Jeffrey T. Brown
William C. Cobb Gregory J. MacfarlaneTony G. Bowen Jeffrey T. Brown
President, Chief Executive Officer Chief Financial Officer Chief Accounting and Risk Officer
and Director (principal financial officer) (principal accounting officer)
(principal executive officer)    
     
/s/ Robert A. Gerard /s/ Paul J. BrownAngela N. Archon /s/ David B. LewisPaul J. Brown
Robert A. Gerard Angela N. ArchonPaul J. BrownDavid B. Lewis
Director, Chairman of the Board Director Director
     
     
/s/ Victoria J. ReichRichard A. Johnson /s/ Bruce C. RohdeDavid B. Lewis /s/ Tom D. SeipVictoria J. Reich
Richard A. JohnsonDavid B. LewisVictoria J. ReichBruce C. RohdeTom D. Seip
Director Director Director
     
     
/s/ Bruce C. Rohde/s/ Tom D. Seip/s/ Christianna Wood
Bruce C. Rohde Tom D. SeipChristianna Wood
DirectorDirectorDirector
/s/ James F. Wright  
Christianna Wood 
James F. Wright  
Director Director  
     

78
2016 Form 10-K |H&R Block, Inc. | 2015 Form 10-K
91


 
EXHIBIT INDEX
The following exhibits are numbered in accordance with the Exhibit Table of Item 601 of Regulation S-K:

3.1Amended and Restated Articles of Incorporation of H&R Block, Inc., as amended through September 12, 2013, filed as Exhibit 3.1 to the Company's current report on Form 8-K filed September 16, 2013, file number 1-6089,1-06089, is incorporated herein by reference.
3.2Amended and Restated Bylaws of H&R Block, Inc., as amended through September 12, 2013,July 14, 2015, filed as Exhibit 3.23.1 to the Company's current report on Form 8-K filed SeptemberJuly 16, 2013,2015, file number 1-6089,1-06089, is incorporated herein by reference.
4.1Indenture dated as of October 20, 1997, among H&R Block, Inc., Block Financial Corporation and Bankers Trust Company, as Trustee, filed as Exhibit 4(a) to the Company's quarterly report on Form 10-Q for the quarter ended October 31, 1997, file number 1-6089,1-06089, is incorporated herein by reference.
4.2First Supplemental Indenture, dated as of April 18, 2000, among H&R Block, Inc., Block Financial Corporation, Bankers Trust Company and the Bank of New York, filed as Exhibit 4(a) to the Company's current report on Form 8-K filed April 17, 2000, file number 1-6089,1-06089, is incorporated herein by reference.
4.3Officer's Certificate,Second Supplemental Indenture, dated October 26, 2004, in respect of 5.125% Notes due 2014 ofSeptember 30, 2015, among H&R Block, Inc., Block Financial Corporation,LLC (formerly known as Block Financial Corporation), Deutsche Bank Trust Company Americas (formerly known as Bankers Trust Company) and U.S. Bank National Association, as separate trustee, filed as Exhibit 4.1 to the Company's current report on Form 8-K filed October 26, 2004,September 30, 2015, file number 1-6089,1-06089, is incorporated herein by reference.
4.4Officer's Certificate, dated October 25, 2012, in respect of 5.50% Notes due 2022 of Block Financial LLC, filed as Exhibit 4.1 to the Company's current report on Form 8-K filed October 25, 2012, file number 1-6089,1-06089, is incorporated herein by reference.
4.5Form of 5.125% Note due 2014Officers’ Certificate, dated September 30, 2015, of Block Financial Corporation,LLC (including the Form of the 4.125% Note due 2020 and the Form of the 5.250% Note due 2025), filed as Exhibit 4.2 to the Company's current report on Form 8-K filed October 26, 2004,September 30, 2015, file number 1-6089,1-06089, is incorporated herein by reference.
4.6Form of 5.50% Note due 2022 of Block Financial LLC, filed as Exhibit 4.2 to the Company's current report on Form 8-K filed October 25, 2012, file number 1-6089,1-06089, is incorporated herein by reference.
4.7Form of Certificate of Designation, Preferences and Rights of Participating Preferred Stock of H&R Block, Inc., filed as Exhibit 4(e) to the Company's annual report on Form 10-K for the fiscal year ended April 30, 1995, file number 1-6089,1-06089, is incorporated herein by reference.
4.8Form of Certificate of Amendment of Certificate of Designation, Preferences and Rights of Participating Preferred Stock of H&R Block, Inc., filed as Exhibit 4(j) to the Company's annual report on Form 10-K for the fiscal year ended April 30, 1998, file number 1-6089,1-06089, is incorporated herein by reference.
4.9Form of Certificate of Designation, Preferences and Rights of Delayed Convertible Preferred Stock of H&R Block, Inc., filed as Exhibit 4(f) to the Company's annual report on Form 10-K for the fiscal year ended April 30, 1995, file number 1-6089,1-06089, is incorporated herein by reference.
10.1*    2013 Long-Term Incentive Plan, as amended and restated on March 6, 2013, filed as Exhibit 10.1 to the Company's quarterly report on Form 10-Q for the quarter ended January 31, 2013, file number 1-6089,1-06089, is incorporated herein by reference.
10.2*    Form of 2013 Long Term Incentive Plan Award Agreement for Restricted Share Units, as approved on March 6, 2013, filed as Exhibit 10.2 to the Company's quarterly report on Form 10-Q for the quarter ended January 31, 2013, file number 1-6089,1-06089, is incorporated herein by reference.
10.3*    Form of 2013 Long Term Incentive Plan Award Agreement for Non-Qualified Stock Options, as approved on March 6, 2013, filed as Exhibit 10.3 to the Company's quarterly report on Form 10-Q for the quarter ended January 31, 2013, file number 1-6089,1-06089, is incorporated herein by reference.
10.4*    Form of 2013 Long Term Incentive Plan Award Agreement for Restricted Share Units, as approved on June 19, 2013, filed as Exhibit 10.3 to the Company's current report on Form 8-K filed June 21, 2013, file number 1-6089,1-06089, is incorporated herein by reference.
10.5*    Form of 2013 Long Term Incentive Plan Award Agreement for Non-Qualified Stock Options, as approved on June 19, 2013, filed as Exhibit 10.4 to the Company's current report on Form 8-K filed June 21, 2013, file number 1-6089,1-06089, is incorporated herein by reference.
10.6*    Form of 2013 Long Term Incentive Plan Award Agreement for Performance Share Units, as approved on June 19, 2013, filed as Exhibit 10.2 to the Company's current report on Form 8-K filed June 21, 2013, file number 1-6089,1-06089, is incorporated herein by reference.
10.7*    Form of 2013 Long Term Incentive Plan Award Agreement for Market Stock Units, as approved on June 19, 2013, filed as Exhibit 10.1 to the Company's current report on Form 8-K filed June 21, 2013, file number 1-6089,1-06089, is incorporated herein by reference.

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10.8*    Form of 2013 Long Term Incentive Plan Award Agreement for Deferred Stock Units, as approved on September 12, 2013, filed as Exhibit 10.1 to the Company's quarterly report on Form 10-Q for the quarter ended October 31, 2013, file number 1-6089,1-06089, is incorporated herein by reference.

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2015 Form 10-K | H&R Block, Inc.


10.9*    Alternate Form of Market Stock Units Award Agreement, filed as Exhibit 10.1 to the Company's current report on Form 8-K filed July 1, 2014, file number 1-06089, is incorporated herein by reference.
10.10*    Alternate Form of Performance Share Units Award Agreement, filed as Exhibit 10.2 to the Company's current report on Form 8-K filed July 1, 2014, file number 1-06089, is incorporated herein by reference.
10.11*    Alternate Form of Restricted Share Units Award Agreement, filed as Exhibit 10.3 to the Company's current report on Form 8-K filed July 1, 2014, file number 1-06089, is incorporated herein by reference.
10.12
*Form of 2013 Long Term Incentive Plan Award Agreement for Market Stock Units, filed as Exhibit 10.2 to the Company's current report on Form 8-K filed June 19, 2015, file number 1-06089, is incorporated herein by reference.
10.13
*Form of 2013 Long Term Incentive Plan Award Agreement for Performance Share Units, filed as Exhibit 10.3 to the Company's current report on Form 8-K filed June 19, 2015, file number 1-06089, is incorporated herein by reference.
10.14
*Alternate Form of 2013 Long Term Incentive Plan Award Agreement for Market Stock Units, filed as Exhibit 10.4 to the Company's current report on Form 8-K filed June 19, 2015, file number 1-06089, is incorporated herein by reference.
10.15
*Alternate Form of 2013 Long Term Incentive Plan Award Agreement for Performance Share Units, filed as Exhibit 10.5 to the Company's current report on Form 8-K filed June 19, 2015, file number 1-06089, is incorporated herein by reference.
10.16*    The Company's 2003 Long-Term Executive Compensation Plan, as amended September 30, 2010, filed as Exhibit 10.2 to the Company's quarterly report on Form 10-Q for the quarter ended October 31, 2010, file number 1-6089,1-06089, is incorporated herein by reference.
10.1310.17*    First Amendment to the Company's 2003 Long-Term Executive Compensation Plan, effective May 10, 2012, filed as Exhibit 10.1 to the Company's current report on Form 8-K filed May 11, 2012, file number 1-6089,1-06089, is incorporated herein by reference.
10.14*    Form of 2003 Long-Term Executive Compensation Plan Grant Agreement for Performance Shares, filed as Exhibit 10.3 to the Company's quarterly report on Form 10-Q for the quarter ended July 31, 2011, file number 1-6089, is incorporated herein by reference.
10.1510.18*    Form of 2003 Long-Term Executive Compensation Plan Grant Agreement for Stock Options, filed as Exhibit 10.2 to the Company's quarterly report on Form 10-Q for the quarter ended July 31, 2011, file number 1-6089, is incorporated herein by reference.
10.16*    Form of 2003 Long-Term Executive Compensation Plan Grant Agreement for Restricted Shares, filed as Exhibit 10.1 to the Company's quarterly report on Form 10-Q for the quarter ended July 31, 2011, file number 1-6089, is incorporated herein by reference.
10.17*    Form of 2003 Long-Term Executive Compensation Plan Grant Agreement for Market Stock Units as approved on June 20, 2012, filed as Exhibit 10.1 to the Company's current report on Form 8-K filed June 26, 2012, file number 1-6089, is incorporated herein by reference.
10.18*    Form of 2003 Long-Term Executive Compensation Plan Grant Agreement for Performance Share Units as approved on June 20, 2012, filed as Exhibit 10.2 to the Company's current report on Form 8-K filed June 26, 2012, file number 1-6089,1-06089, is incorporated herein by reference.
10.19*    Form of 2003 Long-Term Executive Compensation Plan Grant Agreement for Stock Options as approved on June 20, 2012, filed as Exhibit 10.3 to the Company's current report on Form 8-K filed June 26, 2012, file number 1-6089,1-06089, is incorporated herein by reference.
10.20*    Form of 2003 Long-Term Executive Compensation Plan Grant Agreement for Restricted Share Units as approved on June 20, 2012, filed as Exhibit 10.4 to the Company's current report on Form 8-K filed June 26, 2012, file number 1-6089, is incorporated herein by reference.
10.21*    Employment Agreement dated April 27, 2011, between H&R Block Management, LLC and William C. Cobb, filed as Exhibit 10.2 to the Company's current report on Form 8-K filed April 29, 2011, file number 1-6089,1-06089, is incorporated herein by reference.
10.2210.21*    Letter Agreement between the Company, H&R Block Management, LLC and William C. Cobb, effective January 3, 2013, filed as Exhibit 10.5 to the Company's quarterly report on Form 10-Q for the quarter ended January 31, 2013, file number 1-6089,1-06089, is incorporated herein by reference.
10.2310.22*    Letter Agreement, dated as of July 15, 2014, by and among the Company, H&R Block Management, LLC, and William C. Cobb, filed as Exhibit 10.1 to the Company's current report on Form 8-K filed July 17, 2014, file number 1-6089,1-06089, is incorporated herein by reference.
10.23
*Letter Agreement, dated as of June 18, 2015, by and among the Company, H&R Block Management, LLC, and William C. Cobb, filed as Exhibit 10.1 to the Company's current report on Form 8-K filed June 19, 2015, file number 1-06089, is incorporated herein by reference.
10.24*    Agreement between H&R Block Management, LLC, H&R Block, Inc. and William C. Cobb as of January 3, 2013 in connection with certain corrective actions relating to the June 30, 2011 Option Award, filed as Exhibit 10.1 to the Company's current report on Form 8-K filed January 4, 2013, file number 1-6089,1-06089, is incorporated herein by reference.
10.25*    H&R Block, Inc. 2013 Long Term Incentive Plan Non-Qualified Stock Option Award Agreement between H&R Block, Inc. and William C. Cobb dated January 4, 2013, filed as Exhibit 10.2 to the Company's current report on Form 8-K filed January 4, 2013, file number 1-6089,1-06089, is incorporated herein by reference.
10.26*    H&R Block, Inc. 2013 Long Term Incentive Plan Restricted Share Units Award Agreement between H&R Block, Inc. and William C. Cobb dated January 4, 2013, filed as Exhibit 10.3 to the Company's current report on Form 8-K filed January 4, 2013, file number 1-6089,1-06089, is incorporated herein by reference.
10.27*    Grant Agreement between H&R Block, Inc. and William C. Cobb in connection with award of Restricted Shares as of May 2, 2011, filed as Exhibit 10.4 to the Company's quarterly report on Form 10-Q for the quarter ended July 31, 2011, file number 1-6089,1-06089, is incorporated herein by reference.
10.28*    Grant Agreement between H&R Block, Inc. and William C. Cobb in connection with award of Stock Options as of May 2, 2011, filed as Exhibit 10.5 to the Company's quarterly report on Form 10-Q for the quarter ended July 31, 2011, file number 1-6089,1-06089, is incorporated herein by reference.

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10.29*    H&R Block Deferred Compensation Plan for Executives, as amended and restated on November 9, 2012, filed as Exhibit 10.4 to the Company's quarterly report on Form 10-Q for the quarter ended October 31, 2012, file number 1-6089, is incorporated herein by reference.

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10.30*    The H&R Block Executive Performance Plan, as amended July 27, 2010, filed as Exhibit 10.6 to the Company's annual report on Form 10-K for the fiscal year ended April 30, 2011, file number 1-6089,1-06089, is incorporated herein by reference.
10.3110.30*    The Amended and Restated H&R Block Executive Performance Plan, filed as Exhibit 10.1 to the Company's current report on Form 8-K, filed September 12, 2014, file number 1-6089,1-06089, is incorporated herein by reference.
10.3210.31*    The H&R Block, Inc. 2000 Employee Stock Purchase Plan, as amended and restated effective November 7, 2013, filed as Exhibit 10.2 to the Company's quarterly report on Form 10-Q for the quarter ended October 31, 2013, file number 1-6089,1-06089, is incorporated herein by reference.
10.3310.32*    The H&R Block, Inc. Executive Survivor Plan (as Amended and Restated January 1, 2001) filed as Exhibit 10.4 to the Company's quarterly report on Form 10-Q for the quarter ended October 31, 2000, file number 1-6089,1-06089, is incorporated herein by reference.
10.3410.33*    First Amendment to the H&R Block, Inc. Executive Survivor Plan (as Amended and Restated) effective as of July 1, 2002, filed as Exhibit 10.9 to the Company's annual report on Form 10-K for the fiscal year ended April 30, 2002, file number 1-6089,1-06089, is incorporated herein by reference.
10.3510.34*    Second Amendment to the H&R Block, Inc. Executive Survivor Plan (as Amended and Restated), effective as of March 12, 2003, filed as Exhibit 10.12 to the Company's annual report on Form 10-K for the fiscal year ended April 30, 2003, file number 1-6089,1-06089, is incorporated herein by reference.
10.3610.35*    H&R Block Severance Plan, as amended and restated on March 29, 2013, filed as Exhibit 10.29 to the Company's annual report on Form 10-K for the fiscal year ended April 30, 2013, file number 1-6089,1-06089, is incorporated herein by reference.
10.3710.36*    H&R Block Inc. Executive Severance Plan, as amended and restated effective November 8, 2013, filed as Exhibit 10.1 to the Company's current report on Form 8-K filed November 8, 2013, file number 1-6089,1-06089, is incorporated herein by reference.
10.38*    Separation and Release Agreement between the Company and C. E. Andrews dated March 6, 2012, filed as Exhibit 10.1 to the Company's current report on Form 8-K filed March 6, 2012, file number 1-6089, is incorporated herein by reference.
10.39*    Severance and Release Agreement between HRB Tax Group, Inc. and Philip L. Mazzini, effective June 12, 2012, filed as Exhibit 10.1 to the Company's current report on Form 8-K filed June 18, 2012, file number 1-6089, is incorporated herein by reference.
10.40*     Severance and Release Agreement between HRB Tax Group, Inc. and Susan Ehrlich dated August 16, 2013, filed as Exhibit 10.1 to the Company's current report on Form 8-K filed August 20, 2013, file number 1-6089, is incorporated herein by reference.
10.4110.37*    Form of Indemnification Agreement with Directors and Officers, filed as Exhibit 10.2 to the Company's quarterly report on Form 10-Q for the quarter ended January 31, 2012, file number 1-6089, and Schedule of Parties to Indemnification Agreement filed as Exhibit 10.2 to the Company's quarterly report on Form 10-Q for the quarter ended January 31, 2012, file number 1-6089, as updated by the Company's current report on Form 8-K filed May 11, 2012, file number 1-6089, and quarterly report on Form 10-Q for the quarter ended January 31, 2013, file number 1-6089, and current report on Form 8-K filed November 8, 2013, file number 1-6089, are1-06089, is incorporated herein by reference.
10.4210.38*    2008 Deferred Stock Unit Plan for Outside Directors, as amended on September 14, 2011, filed as Exhibit 10.27 to the Company's annual report on Form 10-K for the year ended April 30, 2012, file number 1-6089,1-06089, is incorporated herein by reference.
10.43First Amended and Restated HSBC Settlements Products Servicing Agreement dated as of November 13, 2006 among Block Financial Corporation, HSBC Bank USA, National Association, HSBC Trust Company (Delaware), National Association, and HSBC Taxpayer Financial Services, Inc., filed as Exhibit 10.28 to the Company's quarterly report on Form 10-Q for the quarter ended January 31, 2007, file number 1-6089, is incorporated herein by reference. **
10.4410.39Credit and Guarantee Agreement dated as of August 17, 2012,September 21, 2015, by and among Block Financial LLC, H&R Block, Inc., the lenders party thereto from time to time, and JPMorgan Chase Bank, N.A., as Administrative Agent,administrative agent, filed as Exhibit 10.1 to the Company’s current report on Form 8-K filed September 21, 2015, file number 1-06089, is incorporated herein by reference.
10.40Amended and Restated Purchase and Assumption Agreement, dated August 5, 2015, by and among H&R Block Bank, Block Financial LLC, and BofI Federal Bank, filed as Exhibit 10.1 to the Company's current report on Form 8-K filed August 20, 2012,5, 2015, file number 1-6089,1-06089, is incorporated herein by reference.
10.4510.41Advances, Pledge and SecurityProgram Management Agreement, dated April 17, 2006,August 31, 2015, by and between H&R Block BankEmerald Financial Services, LLC and the Federal Home Loan Bank of Des Moines, filed as Exhibit 10.11 to the Company's quarterly report on Form 10-Q for the quarter ended October 31, 2007, file number 1-6089, is incorporated herein by reference.**
10.46Purchase and Assumption Agreement dated April 10, 2014, among BofI Federal Bank, H&R Block Bank and Block Financial LLC, filed as Exhibit 10.1 to the Company's current report on Form 8-K filed April 10, 2014,September 1, 2015, file number 1-6089,1-06089, is incorporated herein by reference.
10.4710.42Form of Program Management Agreement, to be entered into between Emerald Financial Services, LLC and BofI Federal Bank upon closing under the Purchase and Assumption Agreement referenced in Exhibit 10.41 above, filed as Exhibit 10.2 to the Company's current report on Form 8-K filed April 10, 2014, file number 1-6089, is incorporated herein by reference.
10.48Form of Emerald Advance Receivables Participation Agreement, to be entered intodated as of August 31, 2015, by and among Emerald Financial Services, LLC, BofI Federal Bank, HRB Participant I, LLC and H&R Block, Inc. upon closing under the Purchase and Assumption

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2015 Form 10-K | H&R Block, Inc.


Agreement referenced in Exhibit 10.41 above, filed as Exhibit 10.3 to the Company's current report on Form 8-K filed April 10, 2014, file number 1-6089, is incorporated herein by reference.
10.49Form of Guaranty Agreement, to be entered into between H&R Block, Inc. and BofI Federal Bank upon closing under the Purchase and Assumption Agreement referenced in Exhibit 10.41 above,, filed as Exhibit 10.410.2 to the Company's current report on Form 8-K filed April 10, 2014,September 1, 2015, file number 1-6089,1-06089, is incorporated herein by reference.
10.5010.43LetterGuaranty Agreement, amongdated as of August 31, 2015, by and between H&R Block, Bank, Block Financial LLC,Inc. and BofI Federal Bank, effective October 23, 2014, filed as Exhibit 10.110.2 to the Company's current report on Form 8-K filed October 23, 2014,September 1, 2015, file number 1-6089,1-06089, is incorporated herein by reference.
10.51Letter Agreement among H&R Block Bank, Block Financial LLC, and BofI Federal Bank, effective February 12, 2015, filed as Exhibit 10.1 to the Company's current report on Form 8-K filed February 13, 2015, file number 1-6089, is incorporated herein by reference.
1212.1Computation of Ratio of Earnings to Fixed Charges for H&R Block, Inc. for the five years ended April 30, 2015.2016.
12.2Computation of Ratio of Earnings to Fixed Charges for Block Financial LLC for the five years ended April 30, 2016.
21Subsidiaries of the Company.
23Consent of Deloitte & Touche LLP, Independent Registered Public Accounting Firm.
31.1Certification by Chief Executive Officer pursuant to Section 302 of the Sarbanes-Oxley Act of 2002.
31.2Certification by Chief Financial Officer pursuant to Section 302 of the Sarbanes-Oxley Act of 2002.
32.1Certification by Chief Executive Officer pursuant to 18 U.S.C. 1350, as adopted by Section 906 of the Sarbanes-Oxley Act of 2002.
32.2Certification by Chief Financial Officer pursuant to 18 U.S.C. 1350, as adopted by Section 906 of the Sarbanes-Oxley Act of 2002.

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101.INSXBRL Instance Document
101.SCHXBRL Taxonomy Extension Schema
101.CALXBRL Extension Calculation Linkbase
101.LABXBRL Taxonomy Extension Label Linkbase
101.PREXBRL Taxonomy Extension Presentation Linkbase
101.DEFXBRL Taxonomy Extension Definition Linkbase
 
*    Indicates management contracts, compensatory plans or arrangements.
**Confidential Information has been omitted from this exhibit and filed separately with the Commission pursuant to a confidential treatment request under Rule 24b-2.

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H&R BLOCK, INC.
SCHEDULE II - VALUATION AND QUALIFYING ACCOUNTS
YEARS ENDED APRIL 30, 2015, 2014 AND 2013
Schedule II - Valuation and Qualifying AccountsSchedule II - Valuation and Qualifying Accounts
Years ended 2016, 2015 and 2014Years ended 2016, 2015 and 2014
(in 000s)
                    
   Additions       Additions    
Description Balance at Beginning of Period Charged to Costs and Expenses Charged to other accounts Deductions Balance at End of Period Balance at Beginning of Period Charged to Costs and Expenses Charged to other accounts Deductions Balance at End of Period
                    
Deferred tax valuation allowance:                    
                    
Year ended April 30, 2016 $24,937
 $3,207
 $
 $(6,629) 21,515
          
Year ended April 30, 2015 $19,176
 $6,788
 $
 $(1,027) 24,937
 $19,176
 $6,788
 $
 $(1,027) 24,937
                    
Year ended April 30, 2014 $54,613
 $12,467
 $
 $(47,904) 19,176
 $54,613
 $12,467
 $
 $(47,904) 19,176
          
Year ended April 30, 2013 $77,443
 $1,497
 $
 $(24,327) 54,613