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UNITED STATES
SECURITIES AND EXCHANGE COMMISSION
Washington, D.C. 20549
FORM 10-Q

QUARTERLY REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934
For the quarterly period ended March 31, 20212022
or
TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934
For the transition period from            to
Commission File No. 001-7784
lumn-20220331_g1.jpg
LUMEN TECHNOLOGIES, INC.
(Exact name of registrant as specified in its charter)
Louisiana72-0651161
(State or other jurisdiction of
incorporation or organization)
(I.R.S. Employer
Identification No.)
100 CenturyLink Drive,
Monroe,Louisiana71203
(Address of principal executive offices)(Zip Code)
(318) 388-9000
(Registrant's telephone number, including area code)
Securities registered pursuant to Section 12(b) of the Act:
Title of Each ClassTrading Symbol(s) Name of Each Exchange on Which Registered
Common Stock, par value $1.00 per shareLUMNNew York Stock Exchange
Preferred Stock Purchase RightsN/ANew York Stock Exchange
Indicate by check mark whether the registrant: (1) has filed all reports required to be filed by Section 13 or 15(d) of the Securities Exchange Act of 1934 during the preceding 12 months (or for such shorter period that the registrant was required to file such reports), and (2) has been subject to such filing requirements for the past 90 days.    Yes   No 
Indicate by check mark whether the registrant has submitted electronically every Interactive Data File required to be submitted pursuant to Rule 405 of Regulation S-T (Section 232.405 of this chapter) during the preceding 12 months (or for such shorter period that the registrant was required to submit such files).    Yes   No 
Indicate by check mark whether the registrant is a large accelerated filer, an accelerated filer, a non-accelerated filer, smaller reporting company or an emerging growth company. See the definitions of "large accelerated filer," "accelerated filer," "smaller reporting company," and “emerging growth company” in Rule 12b-2 of the Exchange Act.
Large Accelerated FilerAccelerated FilerNon-accelerated FilerSmaller Reporting Company
Emerging Growth Company
If an emerging growth company, indicate by check mark if the registrant has elected not to use the extended transition period for complying with any new or revised financial accounting standards provided pursuant to Section 13(a) of the Exchange Act.
Indicate by check mark whether the registrant is a shell company (as defined in Rule 12b-2 of the Exchange Act).    Yes   No 
On April 30, 2021,29, 2022, there were 1,105,312,5381,033,055,343 shares of common stock outstanding.
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TABLE OF CONTENTS

 
 
 
* All references to "Notes" in this quarterly report refer to these Notes to Consolidated Financial Statements.
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Special Note Regarding Name Change

On September 14, 2020, we commenced operating under the brand name “Lumen” and, on January 22, 2021, we officially changed our legal name from “CenturyLink, Inc.��� to “Lumen Technologies, Inc.”

Special Note Regarding Forward-Looking Statements

This report and other documents filed by us under the federal securities law include, and future oral or written statements or press releases by us and our management may include, forward-looking statements about our business, financial condition, operating results or prospects. These "forward-looking" statements are defined by, and are subject to the "safe harbor" protections under the federal securities laws. These statements include, among others:

statements regarding how the health and economic challenges raised by the COVID-19 pandemic may impact our business, operations, cash flows or financial position;

forecasts of our anticipated future results of operations, cash flows or financial position;

statements concerning the anticipated impact of our transactions, investments, product development, participation in government programs, Quantum Fiber buildout plans, and other initiatives, including synergies or costs associated with these initiatives;

statements about our liquidity, profitability, profit margins, tax position, tax assets, tax rates, asset values, contingent liabilities, growth opportunities, growth rates, acquisition and divestiture opportunities, business prospects, regulatory and competitive outlook, market share, product capabilities, investment and expenditure plans, business strategies, dividend and securities repurchase plans, leverage, capital allocation plans, financing alternatives and sources, and pricing plans;

statements regarding how the health and economic challenges raised by the COVID-19 pandemic may impact our business, financial position, operating results or prospects; and

other similar statements of our expectations, beliefs, future plans and strategies, anticipated developments and other matters that are not historical facts, many of which are highlighted by words such as “may,” “will,” “would,” “could,” “should,” “plan,“plans,” “believes,” “expects,” “anticipates,” “estimates,” "forecasts," “projects,” "proposes," "targets," “intends,” “likely,” “seeks,” “hopes,” or variations or similar expressions with respect to the future.

These forward-looking statements are based upon our judgment and assumptions as of the date such statements are made concerning future developments and events, many of which are beyond our control. These forward-looking statements, and the assumptions upon which they are based, (i) are not guarantees of future results, (ii) are inherently speculative and (iii) are subject to a number of risks and uncertainties. Actual events and results may differ materially from those anticipated, estimated, projected or implied by us in those statements if one or more of these risks or uncertainties materialize, or if our underlying assumptions prove incorrect. All of our forward-looking statements are qualified in their entirety by reference below to our discussion of factors that could cause our actual results to differ materially from those anticipated, estimated, projected or implied by us in those forward-looking statements. Factors that could affect actual resultsThese factors include but are not limited to:

uncertainties regarding the impact that COVID-19 health and economic disruptions will continue to have on our business, operations, cash flows and corporate initiatives;

the effects of competition from a wide variety of competitive providers, including decreased demand for our more mature service offerings and increased pricing pressures;

the effects of new, emerging or competing technologies, including those that could make our products less desirable or obsolete;

our ability to successfully and timely attain our key operating imperatives, including simplifying and consolidating our network, simplifying and automating our service support systems, attaining our Quantum Fiber buildout plans, strengthening our relationships with customers and attaining projected cost savings;

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our ability to safeguard our network, and to avoid the adverse impact of possible cyber-attacks, security breaches, service outages, system failures, or similar events impacting our network or the availability and quality of our services;

the effects of ongoing changes in the regulation of the communications industry, including the outcome of legislative, regulatory or judicial proceedings relating to content liability standards, intercarrier compensation, universal service, service regulation,standards, broadband deployment, data protection, privacy and net neutrality;
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our ability to effectively retain and hire key personnel and to successfully negotiate collective bargaining agreements on reasonable terms without work stoppages;

possible changes in thecustomer demand for our products and services, including increased demand for high-speed data transmission services;

our ability to successfully maintain the quality and profitability of our existing product and service offerings and to introduce profitable new offerings on a timely and cost-effective basis;

our ability to generate cash flows sufficient to fund our financial commitments and objectives, including our capital expenditures, operating costs, debt repayments, dividends, pension contributions and other benefits payments;

our ability to successfully and timely implement our operating plans and corporate strategies, including our deleveraging strategy;

our ability to successfully and timely consummate our pending divestitures on the terms proposed, to realize the anticipated benefits therefrom and to operate our retained business successfully thereafter;

changes in our operating plans, corporate strategies, dividend payment plans or other capital allocation plans, whether based upon COVID-19 disruptions, changes in our cash flows, cash requirements, financial performance, financial position, market or regulatory conditions, or otherwise;

the impact of any future material acquisitions or divestitures that we may engage in;transact;

the negative impact of increases in the costs of our pension, health,healthcare, post-employment or other benefits, including those caused by changes in markets, interest rates, mortality rates, demographics or regulations;

the potential negative impact of customer complaints, government investigations, security breaches or service outages impacting us or our industry;

adverse changes in our access to credit markets on favorable terms, whether caused by changes in our financial position, lower credit ratings, unstable markets or otherwise;

our ability to meet the terms and conditions of our debt obligations and covenants, including our ability to make transfers of cash in compliance therewith;

our ability to maintain favorable relations with our security holders, key business partners, suppliers, vendors, landlords and financial institutions;

our ability to meet evolving environmental, social and governance ("ESG") expectations and benchmarks, and effectively communicate and implement our ESG strategies;

our ability to collect our receivables from, or continue to do business with, financially-troubled customers, including, but not limited to, those adversely impacted by the economic dislocations caused by the COVID-19 pandemic;

our ability to use our net operating loss carryforwards in the amounts projected;

our ability to continue to use or renew intellectual property used to conduct our operations;

any adverse developments in legal or regulatory proceedings involving us;

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changes in tax, pension, healthcare or other laws or regulations, in governmental support programs, or in general government funding levels, including those arising from pending proposalsrecently enacted legislation promoting broadband spending;
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Table of the Biden Administration to increase infrastructure spending and federal income tax rates;Contents

the effects of changes in accounting policies, practices or assumptions, including changes that could potentially require additional future impairment charges;

continuing uncertainties regarding the impact that COVID-19 disruptions and vaccination policies could have on our business, operations, cash flows and corporate initiatives;

the effects of adverse weather, terrorism, epidemics, pandemics, rioting, vandalism, societal unrest, or other natural or man-made disasters or disturbances;

the potential adverse effects if our internal controls over financial reporting have weaknesses or deficiencies, or otherwise fail to operate as intended;

the effects of more general factors such as changes in interest rates, in inflation, in exchange rates, in operating costs, in public policy, in the views of financial analysts, or in general market, labor, economic or geo-politicalgeopolitical conditions; and

other risks referenced in the "Risk Factors" section or other portions of this report or other of our filings with the U.S. Securities and Exchange Commission (the "SEC").

Additional factors or risks that we currently deem immaterial, that are not presently known to us or that arise in the future could also cause our actual results to differ materially from our expected results. Given these uncertainties, investors are cautioned not to unduly rely upon our forward-looking statements, which speak only as of the date made. We undertake no obligation to publicly update or revise any forward-looking statements for any reason, whether as a result of new information, future events or developments, changed circumstances, or otherwise. Furthermore, any information about our intentions contained in any of our forward-looking statements reflects our intentions as of the date of such forward-looking statement, and is based upon, among other things, existing regulatory, technological, industry, competitive, economic and market conditions, and our assumptions as of such date. We may change our intentions, strategies or plans (including our dividend or other capital allocation plans) at any time and without notice, based upon any changes in such factors, in our assumptions or otherwise.

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PART I—FINANCIAL INFORMATION
ITEM 1. FINANCIAL STATEMENTS
LUMEN TECHNOLOGIES, INC.
CONSOLIDATED STATEMENTS OF OPERATIONS
(UNAUDITED)
Three Months Ended March 31, Three Months Ended March 31,
2021202020222021
(Dollars in millions, except per share amounts, and shares in thousands) (Dollars in millions, except per share amounts, and shares in thousands)
OPERATING REVENUEOPERATING REVENUE$5,029 5,228 OPERATING REVENUE$4,676 5,029 
OPERATING EXPENSESOPERATING EXPENSESOPERATING EXPENSES
Cost of services and products (exclusive of depreciation and amortization)Cost of services and products (exclusive of depreciation and amortization)2,136 2,235 Cost of services and products (exclusive of depreciation and amortization)1,985 2,136 
Selling, general and administrativeSelling, general and administrative756 853 Selling, general and administrative800 756 
Depreciation and amortizationDepreciation and amortization1,150 1,160 Depreciation and amortization808 1,150 
Total operating expensesTotal operating expenses4,042 4,248 Total operating expenses3,593 4,042 
OPERATING INCOMEOPERATING INCOME987 980 OPERATING INCOME1,083 987 
OTHER (EXPENSE) INCOMEOTHER (EXPENSE) INCOMEOTHER (EXPENSE) INCOME
Interest expenseInterest expense(389)(449)Interest expense(352)(389)
Other income (expense), net34 (98)
Other income, netOther income, net70 34 
Total other expense, netTotal other expense, net(355)(547)Total other expense, net(282)(355)
INCOME BEFORE INCOME TAXESINCOME BEFORE INCOME TAXES632 433 INCOME BEFORE INCOME TAXES801 632 
Income tax expenseIncome tax expense157 119 Income tax expense202 157 
NET INCOMENET INCOME$475 314 NET INCOME$599 475 
BASIC AND DILUTED EARNINGS PER COMMON SHAREBASIC AND DILUTED EARNINGS PER COMMON SHAREBASIC AND DILUTED EARNINGS PER COMMON SHARE
BASICBASIC$0.44 0.29 BASIC$0.59 0.44 
DILUTEDDILUTED$0.44 0.29 DILUTED$0.59 0.44 
WEIGHTED-AVERAGE COMMON SHARES OUTSTANDINGWEIGHTED-AVERAGE COMMON SHARES OUTSTANDINGWEIGHTED-AVERAGE COMMON SHARES OUTSTANDING
BASICBASIC1,082,474 1,075,459 BASIC1,008,430 1,082,474 
DILUTEDDILUTED1,091,586 1,081,754 DILUTED1,015,215 1,091,586 
See accompanying notes to consolidated financial statements.
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LUMEN TECHNOLOGIES, INC.
CONSOLIDATED STATEMENTS OF COMPREHENSIVE INCOME
(UNAUDITED)
 Three Months Ended March 31,
 20212020
 (Dollars in millions)
NET INCOME$475 314 
OTHER COMPREHENSIVE INCOME (LOSS):  
Items related to employee benefit plans:  
Change in net actuarial loss, net of $(12) and $(12) tax38 38 
Change in net prior service cost, net of $(1) and $0 tax
Reclassification of realized loss on interest rate swaps to net income, net of $(5) and $0 tax15 
Unrealized holding loss on interest rate swaps, net of $0 and $26 tax(80)
Foreign currency translation adjustment, net of $7 and $23 tax(86)(239)
Other comprehensive loss(32)(275)
COMPREHENSIVE INCOME$443 39 
 Three Months Ended March 31,
 20222021
 (Dollars in millions)
NET INCOME$599 475 
OTHER COMPREHENSIVE INCOME (LOSS):
Items related to employee benefit plans:
Change in net actuarial loss, net of $(9) and $(12) tax28 38 
Change in net prior service cost, net of $— and $(1) tax(1)
Reclassification of realized loss on interest rate swaps to net income, net of $(5) and $(5) tax17 15 
Foreign currency translation adjustment, net of $10 and $7 tax67 (86)
Other comprehensive income (loss)111 (32)
COMPREHENSIVE INCOME$710 443 
See accompanying notes to consolidated financial statements.
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LUMEN TECHNOLOGIES, INC.
CONSOLIDATED BALANCE SHEETS
March 31, 2021 (Unaudited)December 31, 2020
 (Dollars in millions
and shares in thousands)
ASSETS  
CURRENT ASSETS  
Cash and cash equivalents$486 406 
Accounts receivable, less allowance of $162 and $1911,883 1,962 
Other924 808 
Total current assets3,293 3,176 
Property, plant and equipment, net of accumulated depreciation of $32,214 and $31,59626,091 26,338 
GOODWILL AND OTHER ASSETS  
Goodwill18,854 18,870 
Other intangible assets, net7,884 8,219 
Other, net2,706 2,791 
Total goodwill and other assets29,444 29,880 
TOTAL ASSETS$58,828 59,394 
LIABILITIES AND STOCKHOLDERS' EQUITY  
CURRENT LIABILITIES  
Current maturities of long-term debt$3,841 2,427 
Accounts payable1,017 1,134 
Accrued expenses and other liabilities  
Salaries and benefits846 1,008 
Income and other taxes346 314 
Current operating lease liabilities387 379 
Interest285 291 
Other307 328 
Current portion of deferred revenue758 753 
Total current liabilities7,787 6,634 
LONG-TERM DEBT27,599 29,410 
DEFERRED CREDITS AND OTHER LIABILITIES
Deferred income taxes, net3,471 3,342 
Benefit plan obligations, net4,435 4,556 
Other4,233 4,290 
Total deferred credits and other liabilities12,139 12,188 
COMMITMENTS AND CONTINGENCIES (Note 12)00
STOCKHOLDERS' EQUITY  
Preferred stock—non-redeemable, $25.00 par value, authorized 2,000 and 2,000 shares, issued and outstanding 7 and 7 shares
Common stock, $1.00 par value, authorized 2,200,000 and 2,200,000 shares, issued and outstanding 1,105,533 and 1,096,921 shares1,106 1,097 
Additional paid-in capital20,598 20,909 
Accumulated other comprehensive loss(2,845)(2,813)
Accumulated deficit(7,556)(8,031)
Total stockholders' equity11,303 11,162 
TOTAL LIABILITIES AND STOCKHOLDERS' EQUITY$58,828 59,394 
(UNAUDITED)
March 31, 2022December 31, 2021
 (Dollars in millions
and shares in thousands)
ASSETS  
CURRENT ASSETS  
Cash and cash equivalents$366 354 
Accounts receivable, less allowance of $111 and $1141,419 1,544 
Assets held for sale9,025 8,809 
Other962 829 
Total current assets11,772 11,536 
Property, plant and equipment, net of accumulated depreciation of $19,635 and $19,27120,829 20,895 
GOODWILL AND OTHER ASSETS  
Goodwill15,976 15,986 
Other intangible assets, net6,785 6,970 
Other, net2,675 2,606 
Total goodwill and other assets25,436 25,562 
TOTAL ASSETS$58,037 57,993 
LIABILITIES AND STOCKHOLDERS' EQUITY  
CURRENT LIABILITIES  
Current maturities of long-term debt$156 1,554 
Accounts payable902 758 
Accrued expenses and other liabilities  
Salaries and benefits687 860 
Income and other taxes244 228 
Current operating lease liabilities383 385 
Interest207 278 
Other184 232 
Liabilities held for sale2,250 2,257 
Current portion of deferred revenue642 617 
Total current liabilities5,655 7,169 
LONG-TERM DEBT28,397 27,428 
DEFERRED CREDITS AND OTHER LIABILITIES
Deferred income taxes, net4,222 4,049 
Benefit plan obligations, net3,634 3,710 
Other3,847 3,797 
Total deferred credits and other liabilities11,703 11,556 
COMMITMENTS AND CONTINGENCIES (Note 13)00
STOCKHOLDERS' EQUITY  
Preferred stock—non-redeemable, $25.00 par value, authorized 2,000 and 2,000 shares, issued and outstanding 7 and 7 shares— — 
Common stock, $1.00 par value, authorized 2,200,000 and 2,200,000 shares, issued and outstanding 1,032,909 and 1,023,512 shares1,033 1,024 
Additional paid-in capital18,695 18,972 
Accumulated other comprehensive loss(2,047)(2,158)
Accumulated deficit(5,399)(5,998)
Total stockholders' equity12,282 11,840 
TOTAL LIABILITIES AND STOCKHOLDERS' EQUITY$58,037 57,993 
See accompanying notes to consolidated financial statements.
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LUMEN TECHNOLOGIES, INC.
CONSOLIDATED STATEMENTS OF CASH FLOWS
(UNAUDITED)
Three Months Ended March 31, Three Months Ended March 31,
20212020 20222021
(Dollars in millions) (Dollars in millions)
OPERATING ACTIVITIESOPERATING ACTIVITIES  OPERATING ACTIVITIES  
Net incomeNet income$475 314 Net income$599 475 
Adjustments to reconcile net income to net cash provided by operating activities:Adjustments to reconcile net income to net cash provided by operating activities: Adjustments to reconcile net income to net cash provided by operating activities: 
Depreciation and amortizationDepreciation and amortization1,150 1,160 Depreciation and amortization808 1,150 
Deferred income taxesDeferred income taxes131 105 Deferred income taxes179 131 
Provision for uncollectible accountsProvision for uncollectible accounts27 35 Provision for uncollectible accounts25 27 
Net (gain) loss on early retirement of debt(8)79 
Share-based compensation20 69 
Net gain on early retirement of debtNet gain on early retirement of debt— (8)
Stock-based compensationStock-based compensation23 20 
Changes in current assets and liabilities:Changes in current assets and liabilities:Changes in current assets and liabilities:
Accounts receivableAccounts receivable45 60 Accounts receivable131 45 
Accounts payableAccounts payable(93)(115)Accounts payable(38)(93)
Accrued income and other taxesAccrued income and other taxes31 (16)Accrued income and other taxes34 31 
Other current assets and liabilities, netOther current assets and liabilities, net(272)(366)Other current assets and liabilities, net(376)(272)
Retirement benefitsRetirement benefits(71)(25)Retirement benefits(38)(71)
Changes in other noncurrent assets and liabilities, netChanges in other noncurrent assets and liabilities, net66 (14)Changes in other noncurrent assets and liabilities, net(27)66 
Other, netOther, net24 13 Other, net55 24 
Net cash provided by operating activitiesNet cash provided by operating activities1,525 1,299 Net cash provided by operating activities1,375 1,525 
INVESTING ACTIVITIESINVESTING ACTIVITIES  INVESTING ACTIVITIES  
Capital expendituresCapital expenditures(716)(974)Capital expenditures(577)(716)
Proceeds from sale of property, plant and equipment and other assetsProceeds from sale of property, plant and equipment and other assets35 35 Proceeds from sale of property, plant and equipment and other assets35 
Other, netOther, netOther, net
Net cash used in investing activitiesNet cash used in investing activities(675)(939)Net cash used in investing activities(569)(675)
FINANCING ACTIVITIESFINANCING ACTIVITIES  FINANCING ACTIVITIES  
Net proceeds from issuance of long-term debtNet proceeds from issuance of long-term debt891 1,237 Net proceeds from issuance of long-term debt— 891 
Payments of long-term debtPayments of long-term debt(1,176)(2,488)Payments of long-term debt(1,474)(1,176)
Net (payments of) proceeds from revolving line of credit(150)1,125 
Net proceeds from (payments on) revolving line of creditNet proceeds from (payments on) revolving line of credit1,000 (150)
Dividends paidDividends paid(294)(291)Dividends paid(271)(294)
Other, netOther, net(45)(69)Other, net(31)(45)
Net cash used in financing activitiesNet cash used in financing activities(774)(486)Net cash used in financing activities(776)(774)
Net increase (decrease) in cash, cash equivalents and restricted cash76 (126)
Net increase in cash, cash equivalents and restricted cashNet increase in cash, cash equivalents and restricted cash30 76 
Cash, cash equivalents and restricted cash at beginning of periodCash, cash equivalents and restricted cash at beginning of period427 1,717 Cash, cash equivalents and restricted cash at beginning of period409 427 
Cash, cash equivalents and restricted cash at end of periodCash, cash equivalents and restricted cash at end of period$503 1,591 Cash, cash equivalents and restricted cash at end of period$439 503 
Supplemental cash flow information:Supplemental cash flow information:  Supplemental cash flow information:  
Income taxes paid, netIncome taxes paid, net$(21)(6)Income taxes paid, net$(10)(21)
Interest paid (net of capitalized interest of $13 and $23)$(387)(383)
Interest paid (net of capitalized interest of $16 and $13)Interest paid (net of capitalized interest of $16 and $13)$(386)(387)
Cash, cash equivalents and restricted cash:Cash, cash equivalents and restricted cash:Cash, cash equivalents and restricted cash:
Cash and cash equivalentsCash and cash equivalents$486 1,564 Cash and cash equivalents$366 486 
Cash and cash equivalents included in Assets held for saleCash and cash equivalents included in Assets held for sale59 — 
Restricted cash included in Other current assetsRestricted cash included in Other current assetsRestricted cash included in Other current assets
Restricted cash included in Other, net noncurrent assetsRestricted cash included in Other, net noncurrent assets15 24 Restricted cash included in Other, net noncurrent assets12 15 
TotalTotal$503 1,591 Total$439 503 
See accompanying notes to consolidated financial statements.
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LUMEN TECHNOLOGIES, INC.
CONSOLIDATED STATEMENTS OF STOCKHOLDERS' EQUITY
(UNAUDITED)
Three Months Ended March 31, Three Months Ended March 31,
20212020 20222021
(Dollars in millions except per share amounts) (Dollars in millions except per share amounts)
COMMON STOCKCOMMON STOCKCOMMON STOCK
Balance at beginning of periodBalance at beginning of period$1,097 1,090 Balance at beginning of period$1,024 1,097 
Issuance of common stock through incentive and benefit plansIssuance of common stock through incentive and benefit plansIssuance of common stock through incentive and benefit plans
Balance at end of periodBalance at end of period1,106 1,098 Balance at end of period1,033 1,106 
ADDITIONAL PAID-IN CAPITALADDITIONAL PAID-IN CAPITALADDITIONAL PAID-IN CAPITAL
Balance at beginning of periodBalance at beginning of period20,909 21,874 Balance at beginning of period18,972 20,909 
Shares withheld to satisfy tax withholdingsShares withheld to satisfy tax withholdings(39)(33)Shares withheld to satisfy tax withholdings(28)(39)
Share-based compensation and other, net20 79 
Stock-based compensation and other, netStock-based compensation and other, net23 20 
Dividends declaredDividends declared(292)(286)Dividends declared(272)(292)
Balance at end of periodBalance at end of period20,598 21,634 Balance at end of period18,695 20,598 
ACCUMULATED OTHER COMPREHENSIVE LOSSACCUMULATED OTHER COMPREHENSIVE LOSSACCUMULATED OTHER COMPREHENSIVE LOSS
Balance at beginning of periodBalance at beginning of period(2,813)(2,680)Balance at beginning of period(2,158)(2,813)
Other comprehensive loss(32)(275)
Other comprehensive income (loss)Other comprehensive income (loss)111 (32)
Balance at end of periodBalance at end of period(2,845)(2,955)Balance at end of period(2,047)(2,845)
ACCUMULATED DEFICITACCUMULATED DEFICITACCUMULATED DEFICIT
Balance at beginning of periodBalance at beginning of period(8,031)(6,814)Balance at beginning of period(5,998)(8,031)
Cumulative effect of adoption of ASU 2016-13, Measurement of Credit Losses, net of $(2) tax
— 
Net incomeNet income475 314 Net income599 475 
Other
Balance at end of periodBalance at end of period(7,556)(6,486)Balance at end of period(5,399)(7,556)
TOTAL STOCKHOLDERS' EQUITYTOTAL STOCKHOLDERS' EQUITY$11,303 13,291 TOTAL STOCKHOLDERS' EQUITY$12,282 11,303 
DIVIDENDS DECLARED PER COMMON SHAREDIVIDENDS DECLARED PER COMMON SHARE$0.25 0.25 DIVIDENDS DECLARED PER COMMON SHARE$0.25 0.25 
See accompanying notes to consolidated financial statements.
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LUMEN TECHNOLOGIES, INC.
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS
(UNAUDITED)

References in the Notes to "Lumen Technologies, Inc.," "Lumen Technologies" or "Lumen," "we," "us," the "Company," and "our" refer to Lumen Technologies, Inc. and its consolidated subsidiaries, unless the context otherwise requires. References in the Notes to "Level 3" refer to Level 3 Parent, LLC and its predecessor, Level 3 Communications, Inc., which we acquired on November 1, 2017.

(1) Background

General

We are an international facilities-based technology and communications company engaged primarily in providing a broad array of integrated products and services to our business and mass markets customers. Our specific products and services are detailed in Note 3—4—Revenue Recognition.

Basis of Presentation

Our consolidated balance sheet as of December 31, 2020,2021, which was derived from our audited consolidated financial statements, and our unaudited interim consolidated financial statements provided herein have been prepared in accordance with the instructions for Form 10-Q. Certain information and footnotenote disclosures normally included in financial statements prepared in accordance with accounting principles generally accepted in the United States of America ("GAAP") have been condensed or omitted pursuant to rules and regulations of the SEC.U.S. Securities and Exchange Commission ("SEC"). However, in our opinion, the disclosures made therein are adequate to make the information presented not misleading. We believe that these consolidated financial statements include all normal recurring adjustments necessary to fairly present the results for the interim periods. The consolidated results of operations and cash flows for the first three months of the year are not necessarily indicative of the consolidated results of operations and cash flows that might be expected for the entire year. These consolidated financial statements and the accompanying notes should be read in conjunction with the audited consolidated financial statements and the notes thereto included in our Annual Report on Form 10-K for the year ended December 31, 2020.2021.

The accompanying consolidated financial statements include our accounts and the accounts of our subsidiaries in which we have a controlling interest. Intercompany amounts and transactions with our consolidated subsidiaries have been eliminated.

To simplify the overall presentation of our consolidated financial statements, we report immaterial amounts attributable to noncontrolling interests in certain of our subsidiaries as follows: (i) income attributable to noncontrolling interests in other income, (expense), net, (ii) equity attributable to noncontrolling interests in additional paid-in capital and (iii) cash flows attributable to noncontrolling interests in other, net financing activities.

We reclassified certain prior period amounts to conform to the current period presentation, including the categorizationrecategorization of our Mass Markets revenue and expensesby product category in our segment reporting. See Note 11—12—Segment Information for additional information. These changes had no impact on total operating revenue, total operating expenses or net income (loss) for any period.

Operating lease assets are included in other, net under goodwill and other assets on our consolidated balance sheets. Noncurrent operating lease liabilities are included in other under deferred credits and other liabilities on our consolidated balance sheets.

There were 0no book overdrafts included in accounts payable at March 31, 20212022 or December 31, 2020.2021.
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Summary of Significant Accounting Policies

The significant accounting policy below is in additionRefer to the significant accounting policies described in Note 1— Background and Summary of Significant Accounting Policies to the consolidated financial statements and accompanying notes in Part II, Item 8 of our Annual Report on Form 10-K for the year ended December 31, 2020.

Operating Lease Income

Lumen Technologies leases various dark fiber, office facilities, colocation facilities, switching facilities, other network sites and service equipment to third parties under operating leases. Lease and sublease income are included in operating revenue in our consolidated statements of operations.

For the three months ended March 31, 2021 and 2020, our gross rental income was $332 million and $333 million, respectively, which represents approximately 7% and 6%, respectively, of our operating revenue for the three months ended March 31, 2021 and 2020.2021.

Recently Adopted Accounting Pronouncements

Government Assistance

On January 1, 2022, we adopted Accounting Standards Update ("ASU") 2021-10, "Government Assistance (Topic 832): Disclosures by Business Entities about Government Assistance” (“ASU 2020-10”). This ASU increases transparency in financial reporting by requiring business entities to disclose information about certain types of government assistance they receive. The ASU only impacts annual financial statement note disclosures. Therefore, the adoption of ASU 2021-10 did not have a material impact to our consolidated financial statements.

Leases

On January 1, 2022, we adopted ASU 2021-05, “Leases (Topic 842): Lessors—Certain Leases with Variable Lease Payments” (“ASU 2021-05”). This ASU (i) amends the lease classification requirements for lessors to align them with practice under ASC Topic 840, (ii) provides criteria for lessors to classify and account for a lease with variable lease payments that do not depend on a reference index or a rate as an operating lease; and (iii) when a lease is classified as operating, the lessor does not recognize a net investment in the lease, does not derecognize the underlying asset, and, therefore, does not recognize a selling profit or loss. The adoption of ASU 2021-05 did not have a material impact to our consolidated financial statements.

Debt

On January 1, 2021, we adopted ASU 2020-09, "Debt (Topic 470) Amendments to SEC Paragraphs Pursuant to SEC Release No. 33-10762" ("” (“ASU 2020-09"2020-09”). This ASU amends and supersedes various SEC paragraphsguidance to reflect SEC Release No. 33-10762, which includes amendments to the financial disclosure requirements applicable to registered debt offerings that include credit enhancements, such as subsidiary guarantees. The adoption of ASU 2020-09 did not have a material impact to our consolidated financial statements.

Investments

On January 1, 2021, we adopted ASU 2020-01, "Investments - Investments—Equity Securities (Topic 321), Investments - Investments—Equity Method and Joint Ventures (Topic 323), and Derivatives and Hedging (Topic 815) - Clarifying the Interactions between Topic 321, Topic 323, and Topic 815)" ("ASU 2020-01"” (ASU 2020-01”). This ASU, among other things, clarifies that a company should consider observable transactions that require a company to either apply or discontinue the equity method of accounting under Topic 323, Investments - Equity Method and Joint Ventures, for the purposes of applying the measurement alternative in accordance with Topic 321 immediately before applying or upon discontinuing the equity method. As of March 31, 2021,2022, we determined there was no application or discontinuation of the equity method during the reporting periods.periods covered by this report. The adoption of ASU 2020-01 did not have a material impact to our consolidated financial statements.

Income taxesTaxes

On January 1, 2021, we adopted ASU 2019-12, "Income Taxes (Topic 740): Simplifying the Accounting for Income Taxes (Topic 740)Taxes”" (" (“ASU 2019-12"2019-12”). This ASU removes certain exceptions for investments, intra-period allocations and interim calculations, and adds guidance to reduce complexity in accounting for income taxes. The adoption of ASU 2019-12 did not have a material impact to our consolidated financial statements.

Measurement of Credit Losses on Financial InstrumentsRecently Issued Accounting Pronouncements

We adoptedIn March 2022, the Financial Accounting Standards Board ("FASB") issued ASU 2016-13, "2022-02, “MeasurementFinancial Instruments-Credit Losses (Topic 326): Troubled Debt Restructurings (“TDR”) and Vintage Disclosures” (“ASU 2022-02”). These amendments eliminate the TDR recognition and measurement guidance and enhance existing disclosure requirements and introduce new requirements related to certain modifications of Credit Losses on Financial Instruments" ("receivables made to borrowers experiencing financial difficulty. ASU 2016-13") on January 1, 20202020-02 will become effective for us in the first quarter of fiscal 2023 and recognized a cumulative adjustmentearly adoption is permitted. As of March 31, 2022, we do not expect ASU 2022-02 to have an impact to our accumulated deficit as of the date of adoption of $9 million, net of tax effect of $2 million. Please refer to Note 4—Credit Losses on Financial Instruments for more information.

consolidated financial statements.
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In March 2022, the FASB issued ASU 2022-01, “Derivatives and Hedging (Topic 815): Fair Value Hedging-Portfolio Layer Method” (ASU 2022-01). The ASU expands the current single-layer method to allow multiple hedged layers of a single closed portfolio under the method. ASU 2020-01 will become effective for us in the first quarter of fiscal 2023 and early adoption is permitted. As of March 31, 2022, we do not expect ASU 2022-01 to have an impact to our consolidated financial statements.
Recently Issued
In October 2021, the FASB issued ASU 2021-08, “Business Combinations (Topic 805): Accounting Pronouncementsfor Contract Assets and Contract Liabilities from Contracts with Customers” (“ASU 2021-08”), which requires entities to apply Topic 606 to recognize and measure contract assets and contract liabilities in a business combination. ASU 2021-08 will become effective for us in the first quarter of fiscal 2023 and early adoption is permitted. As of March 31, 2022, we do not expect ASU 2021-08 to have an impact to our consolidated financial statements.

In January 2021, the FASB issued ASU 2021-01, "Reference Rate Reform (Topic 848)" Scope: Scope"" ("ASU 2021-01"), which clarifies that certain optional expedients and exceptions in Topic 848 for contract modifications and hedge accounting apply to derivatives that are affected by the discounting transition. ASU 2021-01 also amends the expedients and exceptions in Topic 848 to capture the incremental consequences of the scope clarification and to tailor the existing guidance to derivative instruments affected by the discounting transition. These amendments are effective immediately and may be applied prospectively to contract modifications made and hedging relationships entered into or evaluated on or before December 31, 2022. ASU 2021-01 provides option guidance for a limited time to ease the potential burden in accounting for reference rate reform. AsBased on our review of our key material contracts through March 31, 2021,2022, we are currently evaluatingdo not expect ASU 2021-01 to have a material impact to our contracts and the optional expedients provided by the new standard.

In March 2020, the FASB issued ASU 2020-04, "Reference Rate Reform (Topic 848): Facilitation of the Effects of Reference Rate Reform on Financial Reporting" ("ASU 2020-04"), designed to ease the burden of accounting for contract modifications related to the global market-wide reference rate transition period. Subject to certain criteria, ASU 2020-04 provides qualifying entities the option to apply expedients and exceptions to contract modifications and hedging accounting relationships made until December 31, 2022. These amendments are effective immediately and may be applied prospectively to contract modifications made and hedging relationships entered into or evaluated on or before December 31, 2022. ASU 2020-04 provides optional guidance for a limited time to ease the potential burden in accounting for reference rate reform. As of March 31, 2021, we are evaluating the existing contracts and the impact on consolidated financial statements.

(2) Planned Divestiture of the Latin American and ILEC Businesses

On July 25, 2021, affiliates of Level 3 Parent, LLC, an indirect wholly-owned subsidiary of Lumen Technologies, Inc., entered into a definitive agreement to divest Lumen’s Latin American business to an affiliate of a fund advised by Stonepeak Partners LP in exchange for $2.7 billion cash, subject to certain working capital, other purchase price adjustments and related transaction expenses (estimated to be approximately $50 million). Level 3 Parent, LLC anticipates closing the transaction during the second half of 2022, upon receipt of all requisite regulatory approvals in the U.S. and certain countries where the Latin American business operates, as well as the satisfaction of other customary conditions.

On August 3, 2021, we and certain of our affiliates entered into a definitive agreement to divest our incumbent local exchange ("ILEC") business conducted within 20 Midwestern and Southern states to an affiliate of funds advised by Apollo Global Management, Inc. In exchange, we would receive $7.5 billion, subject to offsets for (i) assumed indebtedness (expected to be approximately $1.4 billion) and (ii) certain purchaser’s transaction expenses along with working capital, tax, other customary purchase price adjustments and related transaction expenses (estimated to be approximately $1.7 billion). We anticipate closing the transaction during the second half of 2022 upon receipt of all regulatory approvals and the satisfaction of other customary closing conditions.

The actual amount of our net after-tax proceeds from these divestitures could vary substantially from the amounts we currently estimate, particularly if we experience delays in completing the transactions or if any of our other assumptions prove to be incorrect.

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We do not believe these divestiture transactions represent a strategic shift for Lumen. Therefore, neither divested business meets the criteria to be classified as a discontinued operation. As a result, we will continue to report our operating results for the Latin American and ILEC businesses (the "disposal groups") in our consolidated operating results until the transactions are closed. The pre-tax net income of the disposal groups is estimated to be as follows in the table below:

 Three Months Ended March 31,
 20222021
(Dollars in millions)
Latin American business pre-tax net income$83 28 
ILEC business pre-tax net income255 149 
Total disposal groups pre-tax net income$338 177 

As of March 31, 2022 in the accompanying consolidated balance sheet, the assets and liabilities of our Latin American and ILEC businesses are classified as held for sale and are measured at the lower of (i) the carrying value of the disposal groups and (ii) the fair value of the disposal groups, less costs to sell. Effective with the designation of both disposal groups as held for sale on July 25, 2021 and August 3, 2021, respectively, we suspended recording depreciation of property, plant and equipment and amortization of finite-lived intangible assets and right-of-use assets while these assets are classified as held for sale. We estimate that we would have recorded an additional $170 million of depreciation, intangible amortization, and amortization of right-of-use assets for the three months ended March 31, 2022 if the Latin American and ILEC businesses did not meet the held for sale criteria, of which $49 million and $121 million relates to the Latin American business and ILEC business, respectively.

As a result of our evaluation of the recoverability of the carrying value of the assets and liabilities held for sale relative to the agreed upon sales price, adjusted for costs to sell, we did not record any estimated loss on disposal during the three months ended March 31, 2022. The recoverability of each disposal group will be re-evaluated each reporting period until the closing of each transaction.

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The principal components of the held for sale assets and liabilities are as follows:

March 31, 2022December 31, 2021
Latin American BusinessILEC BusinessTotalLatin American BusinessILEC BusinessTotal
(Dollars in millions)
Assets held for sale
Cash and cash equivalents$58 59 39 40 
Accounts receivable, less allowance of $3, $18, $21, $3, $21 and $2493 191 284 83 227 310 
Other current assets83 40 123 81 45 126 
Property, plant and equipment, net accumulated depreciation of $456, $8,379, $8,835, $434, $8,303 and $8,7371,704 3,565 5,269 1,591 3,491 5,082 
Goodwill(1)
259 2,615 2,874 239 2,615 2,854 
Other intangible assets, net138 158 296 126 158 284 
Other non-current assets83 37 120 75 38 113 
Total assets held for sale$2,418 6,607 9,025 2,234 6,575 8,809 
Liabilities held for sale
Accounts payable$90 50 140 101 64 165 
Salaries and benefits25 25 50 23 25 48 
Income and other taxes34 30 64 27 24 51 
Interest— 38 38 — 10 10 
Current portion of deferred revenue26 82 108 26 90 116 
Other current liabilities23 30 35 42 
Long-term debt, net of discounts(2)
— 1,387 1,387 — 1,377 1,377 
Deferred income taxes, net148 — 148 129 — 129 
Pension and other post-retirement benefits(3)
56 58 56 58 
Other non-current liabilities132 95 227 120 141 261 
Total liabilities held for sale$464 1,786 2,250 435 1,822 2,257 
______________________________________________________________________ 
(1)The assignment of goodwill was based on the relative fair values of the applicable reporting units prior to being reclassified as held for sale.
(2)Long-term debt, net of discounts, as of March 31, 2022 and December 31, 2021 includes (i) $1.4 billion for both periods of 7.995% Embarq senior notes maturing in 2036, (ii) $116 million and $117 million of related unamortized discounts, respectively, and (iii) $66 million and $57 million of long-term finance lease obligations, respectively.
(3)Excludes pension obligation of approximately $2.5 billion for the ILEC business as of March 31, 2022 and December 31, 2021, which will be transferred to the purchaser of the ILEC business upon closing. As of January 1, 2022, a new pension plan (the "Lumen Pension Plan") was spun off in anticipation of this transfer. Along with the transfer of the $2.5 billion pension benefit obligation, $2.2 billion of assets were allocated to the new plan. The remaining portion of the obligation is expected to be separately funded with cash paid by Lumen at the time of closing. See Note 8—Employee Benefits for additional information.

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(3) Goodwill, Customer Relationships and Other Intangible Assets

Goodwill, customer relationships and other intangible assets consisted of the following:

March 31, 2021December 31, 2020
(Dollars in millions)
Goodwill$18,854 18,870 
Indefinite-life intangible assets$278 
Other intangible assets subject to amortization: 
Customer relationships, less accumulated amortization of $11,356 and $11,0606,035 6,344 
Capitalized software, less accumulated amortization of $3,366 and $3,2791,509 1,520 
Trade names, patents and other, less accumulated amortization of $134 and $120331 77 
Total other intangible assets, net$7,884 8,219 
March 31, 2022December 31, 2021
(Dollars in millions)
Goodwill$15,976 15,986 
Indefinite-lived intangible assets$
Other intangible assets subject to amortization: 
Customer relationships, less accumulated amortization of $3,268 and $11,740(1)
5,180 5,365 
Capitalized software, less accumulated amortization of $3,656 and $3,6241,469 1,459 
Trade names, patents and other, less accumulated amortization of $162 and $160127 137 
Total other intangible assets, net$6,785 6,970 


(1)
When we acquired Embarq Corporation in 2009, we acquired certain right-of-way assetsCertain customer relationships with a gross carrying value of $8.7 billion became fully amortized during 2021 and because there were no legal, regulatory, contractual or other factors that would reasonably limit the useful life of these assets, we classified them as indefinite-lived and, as such, these assets were not amortized. However, as we leverage our fiber infrastructure assets, our reliance on the legacy infrastructure (largely copper-based) acquired from Embarq is diminishing. Our recent digital transformation efforts have prompted management to reassess and ultimately change the accounting treatment of these indefinite-lived assets to align with our focus on growth products versus our declining products. As a result,retired during the first quarter of 2021, we reclassified an indefinite-lived intangible asset to definite-lived intangible asset. 2022.

As of January 1, 2021 we began amortizing the $268 million asset over its estimated 9-year remaining life. This change in the estimated remaining economic life resulted in an increase in amortization expense of approximately $7 million for the three months ended March 31, 20212022, the gross carrying amount of goodwill, customer relationships, indefinite-lived and is expected to increase amortization expense by approximately $30 million for the year ending December 31, 2021. The increase in amortization expense, net of tax, reduced consolidated net income by approximately $5 million, with no impact per basic and diluted common share, for the three months ended March 31, 2021 and is expected to reduce consolidated net income by approximately $23 million, or $0.02 per basic and diluted common share, for the year ending December 31, 2021.other intangible assets was $29.8 billion.

Our goodwill was derived from numerous acquisitions where the purchase price exceeded the fair value of the net assets acquired.
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We assess our goodwill and other indefinite-lived intangible assets for impairment annually, or, under certain circumstances, more frequently, such as when events or changes in circumstances indicate there may be impairment. We are required to write down the value of goodwill only when our assessment determines the carrying value of equity of any of our reporting units exceeds its fair value. Our annual impairment assessment date for goodwill is October 31, at which date we assess our reporting units. Our annual impairment assessment date for indefinite-lived intangible assets other than goodwill is December 31.

Our reporting units are not discrete legal entities with discrete full financial statements. Our assets and liabilities are employed in and relate to the operations of multiple reporting units. For each reporting unit, we compare its estimated fair value of equity to its carrying value of equity that we assign to the reporting unit. If the estimated fair value of the reporting unit is greater than the carrying value, we conclude that no impairment exists. If the estimated fair value of the reporting unit is less than the carrying value, we record ana non-cash impairment equal to the excess amount. Depending on the facts and circumstances, we typically estimate the fair value of our reporting units by considering either or both of (i) a discounted cash flow method, which is based on the present value of projected cash flows over a discrete projection period and a terminal value, which representsis based on the value of expected normalized cash flows of the reporting units following the discrete projection period, and (ii) a market approach, which includes the use of market multiples of publicly-traded companies whose services are comparable to ours.

As previously announced, we completed an internal reorganization in January 2021. We now, as a result, report 2 segments: Business and Mass Markets.
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The following table shows the rollforward of goodwill assigned to our reportable segments including the reorganization, from December 31, 20202021 through March 31, 2021:2022:

 International and Global AccountsEnterpriseSmall and Medium BusinessWholesaleConsumerBusinessMass MarketsTotal
 (Dollars in millions)
As of December 31, 2020(1)
$2,555 4,738 2,808 3,114 5,655 — — 18,870 
January 2021 reorganization(2,555)(4,738)(2,808)(3,114)(5,655)12,173 6,697 
Effect of foreign currency exchange rate change and other— — — — — (16)(16)
As of March 31, 2021(1)
$— — — — — 12,157 6,697 18,854 
 BusinessMass MarketsTotal
 (Dollars in millions)
As of December 31, 2021(1)(2)
$11,235 4,751 15,986 
Effect of foreign currency exchange rate change and other(10)— (10)
As of March 31, 2022(1)(2)
$11,225 4,751 15,976 

(1)Goodwill at March 31, 20212022 and December 31, 20202021 is net of accumulated impairment losses of $12.9$7.7 billion.
(2)As of March 31, 2022 and December 31, 2021, these amounts exclude goodwill classified as held for sale of $2.9 billion. See Note 2—Planned Divestiture of the Latin American and ILEC Businesses.

The January 2021 reorganization was considered a change in event or circumstance which required an assessment ofWe report our goodwillresults within 2 segments: Business and Mass Markets. See Note 12—Segment Information for impairment.more information on these segments and the underlying sales channels. We performed a qualitative impairment assessment and concluded it is more likely than not that the fair value of each of ourhave 5 reporting units exceeded the carrying value of equity of our reporting units at January 31, 2021. Therefore, 0for goodwill impairment existed as of our assessment date.testing, which are (i) Mass Markets, (ii) North America Business (iii) Europe, Middle East and Africa region, (iv) Asia Pacific region and (v) Latin America region.

Total amortization expense for finite-lived intangible assets for the three months ended March 31, 2022 and 2021 totaled $274 million and 2020 totaled $425 million, respectively.

We estimate that total amortization expense for finite-lived intangible assets for the years ending December 31, 2022 through 2026 will be as provided in the table below. As a result of reclassifying our Latin American and $431 million, respectively. As ofILEC businesses as being held for sale on our March 31, 2021,2022 consolidated balance sheet, the gross carrying amount of goodwill, customer relationships, indefinite-life and otheramounts presented below do not include future amortization expense for intangible assets was $41.6 billion.of the businesses to be divested. See Note 2—Planned Divestiture of the Latin American and ILEC Businesses for more information.

 (Dollars in millions)
2022 (remaining nine months)$770 
2023948 
2024878 
2025811 
2026735 

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We estimate that total amortization expense for intangible assets for the years ending December 31, 2021 through 2025 will be as follows:

 (Dollars in millions)
2021 (remaining nine months)$893 
20221,081 
2023985 
2024887 
2025797 

(3)(4) Revenue Recognition

Product and Service Categories

Beginning in the first quarter of 2021, weWe categorize our products and services revenue among the following 4 categories for the Business segment:

Compute and Application Services, which include our Edge Cloud services, IT solutions, Unified Communications and Collaboration ("UC&C"), data center, content delivery network ("CDN") and Managed Security services;

IP and Data Services, which include Ethernet, IP, and VPN data networks, including software-defined wide area networks ("SD WAN") based services, Dynamic Connections and Hyper WAN;

Fiber Infrastructure Services, which include dark fiber, optical services and equipment; and

Voice and Other, which includesinclude Time Division Multiplexing ("TDM") voice, private line and other legacy services.

Beginning in the first quarter of 2021,2022, we categorizehave categorized our products and services revenue among the following 4 categories for the Mass Markets segment:

ConsumerFiber Broadband, which includes high speed fiber-based and lower speed DSL-based broadband services to residential and small business customers;

Small Business Group ("SBG")Other Broadband, which primarily includes high speed fiber-based and lower speed DSL-basedcopper-based broadband services to residential and small businesses;business customers; and

Voice and Other, which includes primarilyrevenues from (i) providing local and long-distance services, retail video services (including our linear and TV services), professional services, and other ancillary services;services, and

Connect America Fund ("CAF") II, which consists of Connect America Fund II (ii) federal broadband and state support payments designed to reimburse us for various costs related to certain telecommunications services.payments.

Reconciliation of Total Revenue to Revenue from Contracts with Customers

The following table provides total revenue by segment, sales channel and product category. It also provides the amount of revenue that is not subject to ASC 606, "Revenue from Contracts with Customers" ("ASC 606"), but is instead governed by other accounting standards:

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Three Months Ended March 31, 2021Three Months Ended March 31, 2020
Total revenue
Adjustments for non-ASC 606 revenue (1)
Total revenue from contracts with customersTotal revenue
Adjustments for non-ASC 606 revenue (1)
Total revenue from contracts with customers
(Dollars in millions)
Business Segment by Sales Channel and Product Category
International and Global Accounts ("IGAM")
Compute and Application Services$179 (69)110 201 (69)132 
IP and Data Services427 427 437 437 
Fiber Infrastructure Services216 (30)186 202 (26)176 
Voice and Other191 191 201 201 
Total IGAM Revenue1,013 (99)914 1,041 (95)946 
Large Enterprise
Compute and Application Services165 (15)150 154 (17)137 
IP and Data Services395 395 401 401 
Fiber Infrastructure Services124 (15)109 138 (10)128 
Voice and Other253 253 273 273 
Total Large Enterprise Revenue937 (30)907 966 (27)939 
Mid-Market Enterprise
Compute and Application Services36 (8)28 34 (8)26 
IP and Data Services453 (1)452 466 (1)465 
Fiber Infrastructure Services60 (2)58 54 (4)50 
Voice and Other167 167 207 207 
Total Mid-Market Enterprise Revenue716 (11)705 761 (13)748 
Wholesale
Compute and Application Services48 (40)46 (40)
IP and Data Services305 305 318 318 
Fiber Infrastructure Services154 (31)123 153 (30)123 
Voice and Other422 (63)359 452 (68)384 
Total Wholesale Revenue929 (134)795 969 (138)831 
Business Segment by Product Category
Compute and Application Services428 (132)296 435 (134)301 
IP and Data Services1,580 (1)1,579 1,622 (1)1,621 
Fiber Infrastructure Services554 (78)476 547 (70)477 
Voice and Other1,033 (63)970 1,133 (68)1,065 
Total Business Segment Revenue$3,595 (274)3,321 3,737 (273)3,464 
Mass Markets Segment by Product Category
Consumer Broadband$731 (52)679 722 (53)669 
SBG Broadband39 (4)35 39 (3)36 
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Three Months Ended March 31, 2021Three Months Ended March 31, 2020
Total revenue
Adjustments for non-ASC 606 revenue (1)
Total revenue from contracts with customersTotal revenue
Adjustments for non-ASC 606 revenue (1)
Total revenue from contracts with customers
(Dollars in millions)
Voice and Other541 (21)520 607 (29)578 
CAF II123 (123)123 (123)
Total Mass Markets Segment$1,434 (200)1,234 1,491 (208)1,283 
Total revenue$5,029 (474)4,555 5,228 (481)4,747 
Three Months Ended March 31, 2022Three Months Ended March 31, 2021
Total revenue
Adjustments for non-ASC 606 revenue (1)
Total revenue from contracts with customersTotal revenue
Adjustments for non-ASC 606 revenue (1)
Total revenue from contracts with customers
(Dollars in millions)
Business Segment by Sales Channel and Product Category
International and Global Accounts ("IGAM")
Compute and Application Services$183 (73)110 183 (69)114 
IP and Data Services423 — 423 429 — 429 
Fiber Infrastructure219 (34)185 217 (30)187 
Voice and Other174 — 174 191 — 191 
Total IGAM Revenue999 (107)892 1,020 (99)921 
Large Enterprise
Compute and Application Services163 (14)149 169 (15)154 
IP and Data Services388 — 388 402 — 402 
Fiber Infrastructure113 (13)100 130 (15)115 
Voice and Other213 — 213 252 — 252 
Total Large Enterprise Revenue877 (27)850 953 (30)923 
Mid-Market Enterprise
Compute and Application Services33 (7)26 32 (8)24 
IP and Data Services415 (1)414 442 (1)441 
Fiber Infrastructure49 (2)47 56 (2)54 
Voice and Other139 — 139 163 — 163 
Total Mid-Market Enterprise Revenue636 (10)626 693 (11)682 
Wholesale
Compute and Application Services48 (40)47 (40)
IP and Data Services296 — 296 305 — 305 
Fiber Infrastructure154 (27)127 154 (31)123 
Voice and Other391 (64)327 423 (63)360 
Total Wholesale Revenue889 (131)758 929 (134)795 
Business Segment by Product Category
Compute and Application Services427 (134)293 431 (132)299 
IP and Data Services1,522 (1)1,521 1,578 (1)1,577 
Fiber Infrastructure535 (76)459 557 (78)479 
Voice and Other917 (64)853 1,029 (63)966 
Total Business Segment Revenue3,401 (275)3,126 3,595 (274)3,321 
Mass Markets Segment by Product Category
Fiber Broadband145 (5)140 122 — 122 
Other Broadband610 (56)554 648 (55)593 
Voice and Other520 (79)441 664 (145)519 
Total Mass Markets Revenue1,275 (140)1,135 1,434 (200)1,234 
Total Revenue$4,676 (415)4,261 5,029 (474)4,555 

(1)Includes regulatory revenue and lease revenue not within the scope of ASC 606.
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Operating Lease Income

Lumen Technologies leases various dark fiber, office facilities, colocation facilities, switching facilities, other network sites and service equipment to third parties under operating leases. Lease and sublease income are included in operating revenue in our consolidated statements of operations.

For the three months ended March 31, 2022 and 2021, our gross rental income was $337 million and $332 million, respectively, which represents approximately 7% of our operating revenue for both the three months ended March 31, 2022 and 2021.

Customer Receivables and Contract Balances

The following table provides balances of customer receivables, contract assets and contract liabilities, net of amounts reclassified as held for sale, as of March 31, 20212022 and December 31, 2020:2021:

March 31, 2021December 31, 2020March 31, 2022December 31, 2021
(Dollars in millions) (Dollars in millions)
Customer receivables(1)
Customer receivables(1)
$1,805 1,889 
Customer receivables(1)
$1,365 1,493 
Contract assets(2)Contract assets(2)103 108 Contract assets(2)70 73 
Contract liabilities(3)Contract liabilities(3)883 950 Contract liabilities(3)671 680 

(1)Reflects gross customer receivables of $2.0$1.5 billion and $2.1$1.6 billion, net of allowance for credit losses of $148$99 million and $174$102 million, at March 31, 20212022 and December 31, 2020,2021, respectively. As of March 31, 2022 and December 31, 2021, these amounts exclude customer receivables, net reclassified as held for sale of $260 million and$288 million, respectively.
(2)As of March 31, 2022 and December 31, 2021, these amounts exclude contract assets reclassified as held for sale of $9 million as of both periods.
(3)As of March 31, 2022 and December 31, 2021, these amounts exclude contract liabilities reclassified as held for sale of $154 million and $161 million, respectively.

Contract liabilities are consideration we have received from our customers or billed in advance of providing goods or services promised in the future. We defer recognizing this consideration as revenue until we have satisfied the related performance obligation to the customer. Contract liabilities include recurring services billed one month in advance and installation and maintenance charges that are deferred and recognized over the actual or expected contract term, which typically ranges from one to five years depending on the service. Contract liabilities are included within deferred revenue in our consolidated balance sheets. During the three months ended March 31, 2022, we recognized $395 million of revenue that was included in contract liabilities of $841 million as of January 1, 2022, including contract liabilities that were classified as held for sale. During the three months ended March 31, 2021, we recognized $425 million of revenue that was included in contract liabilities of $950 million as of January 1, 2021. During the three months ended March 31, 2020, we recognized $495 million of revenue that was included in contract liabilities as of January 1, 2020.

Performance Obligations

As of March 31, 2021,2022, our estimated revenue expected to be recognized in the future related to performance obligations associated with existing customer contracts that are partially or wholly unsatisfied is approximately $5.2$5.8 billion. We expect to recognize approximately 90%76% of this revenue through 2023,2024, with the balance recognized thereafter.

These amounts exclude (i) the value of unsatisfied performance obligations for contracts for which we recognize revenue at the amount to which we have the right to invoice for services performed (for example, uncommitted usage or non-recurring charges associated with professional or technical services to be completed), and (ii) contracts that are classified as leasing arrangements or government assistance that are not subject to ASC 606.606 and (iii) the value of unsatisfied performance obligations for contracts which relate to our planned divestitures.

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Contract Costs

The following table provides changes in our contract acquisition costs and fulfillment costs:

Three Months Ended March 31, 2021Three Months Ended March 31, 2022Three Months Ended March 31, 2021
Acquisition CostsFulfillment Costs
Acquisition Costs(1)
Fulfillment Costs(2)
Acquisition CostsFulfillment Costs
(Dollars in millions)(Dollars in millions)(Dollars in millions)
Beginning of period balanceBeginning of period balance$289 216 Beginning of period balance$222 186 289 216 
Costs incurredCosts incurred44 37 Costs incurred43 40 44 37 
AmortizationAmortization(54)(37)Amortization(52)(39)(54)(37)
Change in contract costs held for saleChange in contract costs held for sale— — — 
End of period balanceEnd of period balance$279 216 End of period balance$215 187 279 216 

(1)The beginning and ending balance for the three months ended March 31, 2022 exclude acquisition costs reclassified as held for sale of $34 million and $32 million, respectively.

(2)
Three Months Ended March 31, 2020
Acquisition CostsFulfillment Costs
(Dollars in millions)
Beginning of period balance$326 221 
Costs incurred49 36 
Amortization(55)(37)
End of period balance$320 220 
Both the beginning and ending balance for the three months ended March 31, 2022 exclude fulfillment costs reclassified as held for sale of $32 million.

Acquisition costs include commission fees paid to employees as a result of obtaining contracts. Fulfillment costs include third party and internal costs associated with the provision, installation and activation of telecommunications services to customers, including labor and materials consumed for these activities.

Deferred acquisition and fulfillment costs are amortized based on the transfer of services on a straight-line basis over the average customercontract life of approximately 3032 months for mass markets customers and 30 months for business customers. Amortized fulfillment costs are included in cost of services and products and amortized acquisition costs are included in selling, general and administrative expenses in our consolidated statements of operations. The amount of these deferred costs that are anticipated to be amortized in the next 12 months are included in other current assets on our consolidated balance sheets. The amount of deferred costs expected to be amortized beyond the next 12twelve months is included in other non-current assets on our consolidated balance sheets. Deferred acquisition and fulfillment costs are assessed for impairment on an annual basis.

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(5) Credit Losses on Financial Instruments

In accordance with ASC 326, "Financial Instruments - Credit Losses," weWe aggregate financial assets with similar risk characteristics to align our expected credit losses with the credit quality or deterioration over the life of such assets. We periodically monitor certain risk characteristics within our aggregated financial assets and revise their composition accordingly, to the extent internal and external risk factors change each reporting period.change. Financial assets that do not share risk characteristics with other financial assets are evaluated separately. Our financial assets measured at amortized cost primarily consist of accounts receivable.

We implemented the new standard effective January 1, 2020, usinguse a loss rate method to estimate our allowance for credit losses. Our determination of the current expected credit loss rate begins with our usereview of historical loss experience as a percentage of accounts receivable. We measure our historical loss period based on the average days to recognize accounts receivable as credit losses. When asset specific characteristics and current conditions change from those in the historical period, due to changes in our credit and collections strategy, certain classes of aged balances, or credit loss and recovery policies, we perform a qualitative and quantitative assessment to adjust our historical loss rate. We use regression analysis to develop an expected loss rate using historical experience and economic data over a forecast period. We measure our forecast period based on the average days to collect payment on billed accounts receivable. To determine our current allowance for credit losses, we combine the historical and expected credit loss rates and apply them to our period end accounts receivable.
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In conjunction with our internal reorganization, as referenced in Note 11—Segment Information, we pooled certain assets with similar credit risk characteristics based on the nature of our customers, their industry, policies used to grant credit terms and their historical and expected credit loss patterns. Additionally, we reassessed our historical loss period for the segment portfolio reorganization.

If there is aan unexpected deterioration of a customer's financial condition or if future default ratesan unexpected change in general differ from currently anticipated default rateseconomic conditions (including changes caused by COVID-19)COVID-19 or other macroeconomic events), we mayassess the need to adjust the allowance for credit losses, whichlosses. Any such resulting adjustments would affect earnings in the period that adjustments are made.

The assessment of the correlation between historical observed default rates, current conditions and forecasted economic conditions requires judgment. Alternative interpretations of these factors could have resulted in different conclusions regarding the allowance for credit losses. The amount of credit loss is sensitive to changes in circumstances and forecasted economic conditions. Our historical credit loss experience, current conditions and forecast of economic conditions may also not be representative of the customers' actual default experience in the future.future, and we may use methodologies that differ from those used by other companies.

The following table presents the activity of our allowance for credit losses by accounts receivable portfolio:

BusinessMass MarketsTotal
(Dollars in millions)
Beginning balance at January 1, 2021(1)
$109 82 191 
Provision for expected losses13 14 27 
Write-offs charged against the allowance(19)(48)(67)
Recoveries collected11 
Ending balance at March 31, 2021$108 54 162 
______________________________________________________________________ 
(1)As described in Note 11—Segment Information, we completed an internal reorganization in January 2021. As a result of this change, allowanceportfolio for credit losses previously included in the Consumer and Business portfolio of $70 million related to consumer and $12 million related to our small business group, respectively, were reclassified to the Mass Markets allowance for credit losses on January 1, 2021.

For the three months ended March 31, 2022:

BusinessMass MarketsTotal
(Dollars in millions)
As of December 31, 2021(1)
$88 26 114 
Provision for expected losses17 25 
Write-offs charged against the allowance(13)(22)(35)
Recoveries collected
Change in allowance in assets held for sale(1)
Ending balance at March 31, 2022(1)
$85 26 111 

(1)As of March 31, 2022 and December 31, 2021, we decreased ourthese amounts exclude allowance for credit losses classified as held for our businesssale of $21 million and mass markets accounts receivable portfolios primarily due to higher write-off activity in$24 million, respectively. See Note 2—Planned Divestiture of the quarter with the easing of prior delays due to COVID-19 related restrictions in 2020.Latin American and ILEC Businesses.

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(5)(6) Long-Term Debt and Credit Facilities

The following charttable reflects the consolidated long-term debt of Lumen Technologies, Inc. and its subsidiaries as of the dates indicated below, including unamortized discounts and premiums net and unamortized debt issuance costs, but excluding intercompany debt:costs:
Interest Rates(1)
Maturities(1)
March 31, 2021December 31, 2020
   (Dollars in millions)
Senior Secured Debt: (2)
Lumen Technologies, Inc.
Revolving Credit FacilityLIBOR + 2.00%2025$150 
Term Loan A (3)
LIBOR + 2.00%20251,094 1,108 
Term Loan A-1 (3)
LIBOR + 2.00%2025312 316 
Term Loan B (4)
LIBOR + 2.25%20274,938 4,950 
Senior notes4.000%20271,250 1,250 
Subsidiaries:
Level 3 Financing, Inc.
Tranche B 2027 Term Loan (5)
LIBOR + 1.75%20273,111 3,111 
Senior notes3.400% - 3.875%2027 - 20291,500 1,500 
Embarq Corporation subsidiaries
First mortgage bonds7.125% - 8.375%2023 - 2025138 138 
Senior Notes and Other Debt:    
Lumen Technologies, Inc.
Senior notes4.500% - 7.650%2021 - 20428,645 8,645 
Subsidiaries:
Level 3 Financing, Inc.
Senior notes3.625% - 5.375%2025 - 20295,515 5,515 
Qwest Corporation
Senior notes6.500% - 7.750%2021 - 20572,935 3,170 
Term Loan (6)
LIBOR + 2.00%2027215 215 
Qwest Capital Funding, Inc.
Senior notes6.875% - 7.750%2021 - 2031352 352 
Embarq Corporation and subsidiary
Senior note7.995%20361,437 1,437 
Finance lease and other obligationsVariousVarious327 295 
Unamortized discounts, net  (96)(78)
Unamortized debt issuance costs(233)(237)
Total long-term debt  31,440 31,837 
Less current maturities  (3,841)(2,427)
Long-term debt, excluding current maturities  $27,599 29,410 

Interest Rates(1)
Maturities(1)
March 31, 2022December 31, 2021
   (Dollars in millions)
Senior Secured Debt: (2)
Lumen Technologies, Inc.
Revolving Credit Facility(3)
LIBOR + 2.00%2025$1,200 200 
Term Loan A(4)
LIBOR + 2.00%20251,035 1,050 
Term Loan A-1(4)
LIBOR + 2.00%2025296 300 
Term Loan B(5)
LIBOR + 2.25%20274,888 4,900 
Senior notes4.000%20271,250 1,250 
Subsidiaries:
Level 3 Financing, Inc.
Tranche B 2027 Term Loan(6)
LIBOR + 1.75%20273,111 3,111 
Senior notes3.400% - 3.875%2027 - 20291,500 1,500 
Embarq Corporation subsidiaries
First mortgage bonds7.125% - 8.375%2023 - 2025138 138 
Senior Notes and Other Debt:(7)
    
Lumen Technologies, Inc.
Senior notes4.500% - 7.650%2023 - 20427,014 8,414 
Subsidiaries:
Level 3 Financing, Inc.
Senior notes3.625% - 5.375%2025 - 20295,515 5,515 
Qwest Corporation
Senior notes6.500% - 7.750%2025 - 20571,986 1,986 
Term loan(8)
LIBOR + 2.00%2027215 215 
Qwest Capital Funding, Inc.
Senior notes6.875% - 7.750%2028 - 2031255 255 
Finance lease and other obligationsVariousVarious343 347 
Unamortized premiums, net  20 21 
Unamortized debt issuance costs(213)(220)
Total long-term debt  28,553 28,982 
Less current maturities  (156)(1,554)
Long-term debt, excluding current maturities  $28,397 27,428 
______________________________________________________________________ 
(1)As of March 31, 2021.2022.
(2)See Note 6—7—Long-Term Debt and Credit Facilities in our Annual Report on Form 10-K for the year ended December 31, 20202021 for a description of certain parent or subsidiary guarantees and liens securing this debt.
(3)The Revolving Credit Facility had interest rates of 2.387% and 2.103% as of March 31, 2022 and December 31, 2021, respectively.
(4)Term Loans A and A-1 had interest rates of 2.109%2.457% and 2.147%2.104% as of March 31, 20212022 and December 31, 2020,2021, respectively.
(4)(5)Term Loan B had interest rates of 2.359%2.707% and 2.397%2.354% as of March 31, 20212022 and December 31, 2020,2021, respectively.
(5)(6)The Level 3 Tranche B 2027 Term Loan had interest rates of 1.859%2.207% and 1.897%1.854% as of March 31, 20212022 and December 31, 2020,2021, respectively.
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(6)(7)As of both March 31, 2022 and December 31, 2021, the table excludes $1.4 billion of 7.995% Embarq senior notes maturing in 2036 that are classified as held for sale. See Note 2—Planned Divestiture of the Latin American and ILEC Businesses.
(8)The Qwest Corporation Term Loan had interest rates of 2.110%2.460% and 2.150%2.110% as of March 31, 20212022 and December 31, 2020,2021, respectively.

Long-Term Debt Maturities

Set forth below is the aggregate principal amount of our long-term debt as of March 31, 20212022 (excluding unamortized discounts,premiums, net, and unamortized debt issuance costs), maturing during the following years:

(Dollars in millions)
(Dollars in millions)(1)
2021 (remaining nine months)$2,410 
20221,541 
2022 (remaining nine months)2022 (remaining nine months)$150 
20232023966 2023977 
202420241,143 20241,158 
202520252,907 20254,108 
2026 and thereafter22,802 
202620262,062 
2027 and thereafter2027 and thereafter20,291 
Total long-term debtTotal long-term debt$31,769 Total long-term debt$28,746 
______________________________________________________________________ 
(1)As of March 31, 2022, these amounts exclude $1.5 billion of debt and finance lease obligations that have been reclassified as held for sale. See Note 2—Planned Divestiture of the Latin American and ILEC Businesses for more information.

Borrowings and Repayments

During the three months ended March 31, 2021,2022, Lumen Technologies borrowed $1.4 billion from, and made repayments of $350 million to, its affiliates repaid or redeemed approximately $1.3 billion of their respective debt obligations, which primarily included $150 million of payments on our revolving credit facility, $900 million redemption of Level 3 Financing, Inc. senior notesRevolving Credit Facility, and $235 million redemption of Qwest Corporation senior notes. These redemptions resulted in a net gain of $8 million.

New Issuances

On January 13, 2021, Level 3 Financing, Inc. issued $900 million aggregate principal amount of 3.750% Sustainability-Linked Senior Notes due 2029 (the "Sustainability-Linked Notes"). Theused the resulting net proceeds, were used, together with cash on hand, primarily to redeem certainrepay $1.4 billion of its outstanding5.800% senior note indebtedness. See "—Repayments" above. The Sustainability-Linked Notes are (i) guaranteed by Level 3 Parent, LLC and (ii) expected to be guaranteed by Level 3 Communications, LLC, upon the receipt of all requisite material governmental authorizations.notes at maturity.

Covenants

Certain of our debt instruments contain affirmative and negative covenants. Debt at Lumen Technologies, Inc. and Level 3 Financing, Inc. containcontains more extensive covenants including, among other things and subject to certain exceptions, restrictions on theirthe ability to declare or pay dividends, repay certain other indebtedness, create liens, incur additional indebtedness, make investments, engage in transactions with their affiliates, dispose of assets and merge or consolidate with any other person. Also, Lumen Technologies, Inc. and certain of its affiliates will be required to offer to purchase certain of their respective outstanding debt under certaindefined circumstances in connection with certain specified "change of control" transactions.

Certain of our debt instruments contain cross-payment default or cross-acceleration provisions.

Compliance

As of March 31, 2021,2022, Lumen Technologies, Inc. believes it and its subsidiaries were in compliance with the provisions and financial covenants in their respective material debt agreements in all material respects.

(6)
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(7) Severance

Periodically, we reduce our workforce and accrue liabilities for the related severance costs. These workforce reductions result primarily from the progression or completion of our post-acquisition integration plans, increased competitive pressures, cost reduction initiatives, process improvements through automation and reduced workload demandsworkloads due to the loss of customers purchasingreduced demand for certain services.

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Changes in our accrued liabilities for severance expenses were as follows:

Severance
 (Dollars in millions)
Balance at December 31, 20202021$10336 
Accrued to expense02 
Payments, net(25)(16)
Balance at March 31, 20212022$7822 

(7)(8) Employee Benefits

For detailed description of the various defined benefit pension plans (qualified and non-qualified) and, post-retirement benefits plans and defined contribution plan we sponsor, see Note 10—11—Employee Benefits to the consolidated financial statements and accompanying notes in Part II, Item 8 of our Annual Report on Form 10-K for the year ended December 31, 2020.2021.

As of January 1, 2022, we spun off a new pension plan (the "Lumen Pension Plan") from the Lumen Combined Pension Plan (the "Combined Pension Plan") in anticipation of the sale of the ILEC business, as described further in Note 2—Planned Divestiture of the Latin American and ILEC Businesses. The Lumen Pension Plan covers approximately 2,500 active plan participants along with 19,000 other participants. At the time of the spin-off, the Lumen Pension Plan had a pension benefit obligation of $2.5 billion and assets of $2.2 billion. In addition, the December 31, 2021 actuarial (loss) gain and prior service cost included in accumulated other comprehensive loss was allocated between the Lumen Pension Plan and the Lumen Combined Pension Plan. The amounts allocated to the Lumen Pension Plan are subject to adjustment up to the closing of the sale of the ILEC business. We will recognize pension costs related to both plans throughout 2022 until the sale of the ILEC business, at which time balances related to the Lumen Pension Plan will be reflected in the calculation of our gain on the sale of the business.

Net periodic benefit income for the Lumen Combined Pension Plan ("Combinedand the Lumen Pension Plan"Plan (together the "Pension Plans") includes the following components:

Pension Plans
Combined Pension Plan Three Months Ended March 31,
Three Months Ended March 31,20222021
20212020
(Dollars in millions) (Dollars in millions)
Service costService cost$13 16 Service cost$12 13 
Interest costInterest cost50 82 Interest cost52 50 
Expected return on plan assetsExpected return on plan assets(138)(149)Expected return on plan assets(100)(138)
Recognition of prior service creditRecognition of prior service credit(2)(3)Recognition of prior service credit(3)(2)
Recognition of actuarial lossRecognition of actuarial loss49 50 Recognition of actuarial loss37 49 
Net periodic pension benefit income$(28)(4)
Net periodic pension incomeNet periodic pension income$(2)(28)

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Net periodic benefit expense for our post-retirement benefit plans includes the following components:

Post-Retirement Benefit Plans Post-Retirement Benefit Plans
Three Months Ended March 31, Three Months Ended March 31,
20212020 20222021
(Dollars in millions) (Dollars in millions)
Service costService cost$Service cost$
Interest costInterest cost12 20 Interest cost15 12 
Recognition of prior service costRecognition of prior service costRecognition of prior service cost
Recognition of actuarial lossRecognition of actuarial lossRecognition of actuarial loss— 
Net periodic post-retirement benefit expenseNet periodic post-retirement benefit expense$21 28 Net periodic post-retirement benefit expense$20 21 

Service costs for our Pension Plans and post-retirement benefit plans are included in the cost of services and products and selling, general and administrative line items on theour consolidated statements of operations and all other costs listed above are included in other income, (expense), net on theour consolidated statements of operations.operations for the three months ended March 31, 2022 and 2021.

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TableOur Pension Plans contain provisions that allow us, from time to time, to offer lump sum payment options to certain former employees in settlement of Contentstheir future retirement benefits. We record an accounting settlement charge, consisting of the recognition of certain deferred costs of the pension plan associated with these lump sum payments, only if, in the aggregate, they exceed or are probable to exceed the sum of the annual service and interest costs for the plan’s net periodic pension benefit cost, which represents the settlement accounting threshold. The amount of any future non-cash settlement charges will be dependent on several factors, including the total amount of our future lump sum benefit payments.

Benefits paid by the Combined Pension Plan are paid through a trust that holds all of the Plan'splan's assets. Based on current laws and circumstances, we do not expect any contributions to be requiredBenefit payments for the Lumen Pension Plan are also currently being made from the Combined Pension Plan during 2021.trust. The pension obligation and pension assets for the Lumen Pension Plan will be revalued in conjunction with the closing of the sale of the ILEC business, and we will make the necessary contributions, if any, to fully fund the pension obligation at, or prior to, the time of closing as required under the purchase agreement. The amount of required contributions to the Combined Pension Plan in 2022 and beyond will depend on a variety of factors, most of which are beyond our control, including earnings on plan investments, prevailing interest rates, demographic experience, changes in plan benefits and changes in funding laws and regulations. We occasionally make voluntary contributions in addition to required contributions. Based on current laws and circumstances, we do not believe we are required to make any contributions to the Combined Pension Plan in 2021, but2022, and we coulddo not expect to make voluntary contributions to the trust for the Combined Pension Plan in 2021.2022.

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(9) Earnings Per Common Share

Basic and diluted earnings per common share for the three months ended March 31, 2022 and 2021 were calculated as follows:
 Three Months Ended March 31,
 20212020
 (Dollars in millions, except per share amounts, shares in thousands)
Income (Numerator):
Net income$475 314 
Net income applicable to common stock for computing basic earnings per common share475 314 
Net income as adjusted for purposes of computing diluted earnings per common share$475 314 
Shares (Denominator):
Weighted-average number of shares:
Outstanding during period1,100,350 1,092,970 
Non-vested restricted stock(17,876)(17,511)
Weighted-average shares outstanding for computing basic earnings per common share1,082,474 1,075,459 
Incremental common shares attributable to dilutive securities:
Shares issuable under convertible securities10 10 
Shares issuable under incentive compensation plans9,102 6,285 
Number of shares as adjusted for purposes of computing diluted earnings per common share1,091,586 1,081,754 
Basic earnings per common share$0.44 0.29 
Diluted earnings per common share$0.44 0.29 

 Three Months Ended March 31,
 20222021
 (Dollars in millions, except per share amounts, shares in thousands)
Income (Numerator)
Net income$599 475 
Net income applicable to common stock for computing basic earnings per common share599 475 
Net income as adjusted for purposes of computing diluted earnings per common share$599 475 
Shares (Denominator):
Weighted-average number of shares:
Outstanding during period1,027,217 1,100,350 
Non-vested restricted stock(18,787)(17,876)
Weighted average shares outstanding for computing basic earnings per common share1,008,430 1,082,474 
Incremental common shares attributable to dilutive securities:
Shares issuable under convertible securities10 10 
Shares issuable under incentive compensation plans6,775 9,102 
Number of shares as adjusted for purposes of computing diluted earnings per common share1,015,215 1,091,586 
Basic earnings per common share$0.59 0.44 
Diluted earnings per common share$0.59 0.44 

Our calculation of diluted earnings per common share excludes shares of common stock that are issuable upon exercise of stock options when the exercise price is greater than the average market price of our common stock. We also exclude unvested restricted stock awards that are antidilutive as a result of unrecognized compensation cost. Such shares were 8.2 million and less than 1 million for the three months ended March 31, 2022 and 2021, and 2.7 million for the three months ended March 31, 2020.respectively.

(9)(10) Fair Value of Financial Instruments

Our financial instruments consist of cash, cash equivalents, and restricted cash, accounts receivable, accounts payable, long-term debt, excluding finance lease and other obligations, and interest rate swap contracts.contracts and certain investments. Due primarily to their short-term nature, the carrying amounts of our cash, cash equivalents, and restricted cash, accounts receivable and accounts payable approximate their fair values.

Fair value is defined as the price that would be received to sell an asset or paid to transfer a liability in an orderly transaction between independent and knowledgeable parties who are willing and able to transact for an asset or liability at the measurement date. We use valuation techniques that maximize the use of observable inputs and minimize the use of unobservable inputs when determining fair value and then we rank the estimated values based on the reliability of the inputs used following the fair value hierarchy.

We determined the fair values of our long-term debt, including the current portion, based on quoted market prices where available or, if not available, based on inputs other than quoted market prices in active markets that are either directly or indirectly observable such as discounted future cash flows using current market interest rates.

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The three input levels in the hierarchy of fair value measurements are defined by the FASB generally as follows:

Input LevelDescription of Input
Level 1Observable inputs such as quoted market prices in active markets.
Level 2Inputs other than quoted prices in active markets that are either directly or indirectly observable.
Level 3Unobservable inputs in which little or no market data exists.

The following table presents the carrying amounts and estimated fair values of our financial liabilities as of March 31, 20212022 and December 31, 2020:2021:

 March 31, 2021December 31, 2020  March 31, 2022December 31, 2021
Input
Level
Carrying
Amount
Fair
Value
Carrying
Amount
Fair
Value
Input
Level
Carrying
Amount
Fair
Value
Carrying
Amount
Fair
Value
(Dollars in millions) (Dollars in millions)
Long-term debt, excluding finance lease and other obligations(1)Long-term debt, excluding finance lease and other obligations(1)2$31,113 32,441 31,542 33,217 Long-term debt, excluding finance lease and other obligations(1)2$28,210 27,405 28,635 29,221 
Interest rate swap contracts (see Note 10)2$87 87 107 107 
Interest rate swap contracts (see Note 11)Interest rate swap contracts (see Note 11)2$25 25 
______________________________________________________________________ 
(1)As of March 31, 2022 and December 31, 2021, these amounts exclude $1.4 billion of carrying amount for both periods and $1.4 billion and $1.6 billion, respectively, of fair value of debt that has been reclassified as held for sale. See Note 2—Planned Divestiture of the Latin American and ILEC Businesses for more information.

Investment Held at Net Asset Value
(10)
We hold an investment in a limited partnership that functions as a holding company for a portion of the colocation and data center business that we divested in 2017. The limited partnership solely holds investments in those entities and has sole discretion as to the amount and timing of distributions of the underlying assets. As of March 31, 2022, the underlying investments held by the limited partnership are traded in active markets and as such, we account for our investment in the limited partnership using net asset value ("NAV"). As of March 31, 2022, the limited partnership is subject to lock-up agreements that restrict the sale of certain underlying assets. The restrictions are set to terminate in 2022.

As of March 31, 2022As of December 31, 2021
Net Asset Value
(Dollars in millions)
Investment in limited partnership(1)
$365 299 

(1)For the three months ended March 31, 2022, we recognized a $66 million gain on investment, reflected in other income, net in our consolidated statement of operations.

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(11) Derivative Financial Instruments
 
From time to time, we use derivative financial instruments, primarily interest rate swaps, to manage our exposure to fluctuations in interest rates. Our primary objective in managing interest rate risk is to decrease the volatility of our earnings and cash flows affected by changes in the underlying rates. We have floating rate long-term debt (see Note 5—6—Long-Term Debt and Credit Facilities of this report)Facilities). These obligations expose us to variability in interest payments due to changes in interest rates. If interest rates increase, our interest expense increases. Conversely, if interest rates decrease, our interest expense also decreases. We have designated our currently outstanding interest rate swap agreements as cash flow hedges. As described further below, under these hedges, we receive variable-rate amounts from a counterparty in exchange for us making fixed-rate payments over the lives of the agreements without exchange of the underlying notional amount. The change in the fair value of the interest rate swap agreements is reflected in accumulated other comprehensive income ("AOCI") and, as described below, is subsequently reclassified into earnings in the period that the hedged transaction affects earnings by virtue of qualifying as effective cash flow hedges. We do not use derivative financial instruments for speculative purposes.

In 2019, we entered into variable-to-fixed interest rate swap agreements to hedge the interest on $4.0 billion notional amount of floating rate debt. A portion of these swap agreements with a total notional amount of $2.5 billion expired on March 31, 2022. The remaining agreements expire June 30, 2022.

As of March 31, 20212022 and December 31, 2020,2021, we evaluated the effectiveness of our remaining hedges quantitatively and anydetermined that hedges we had entered into at the timein effect on such dates qualified as effective hedge relationships.

We may be exposed to credit-related losses in the event of non-performance by counterparties. The counterparties to any of the financial derivatives we enter into are major institutions with investment grade credit ratings. We evaluate counterparty credit risk before entering into any hedge transaction and continue to closely monitor the financial market and the risk that our counterparties will default on their obligations as part of our quarterly qualitative effectiveness evaluation.
 
Amounts accumulated in AOCI related to derivatives are indirectly recognized in earnings as periodic settlement payments are made throughout the term of the swaps.

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The table below presents the fair value of our derivative financial instruments as well as their classification on the consolidated balance sheetsheets at March 31, 20212022 and December 31, 2020,2021, as follows (in millions):

March 31, 2021December 31, 2020
Derivatives designated asBalance Sheet LocationFair Value
Cash flow hedging contractsOther current and noncurrent liabilities$87 107 

The amount of unrealized (gains) losses recognized in AOCI consists of the following (in millions):

Derivatives designated as hedging instruments20212020
  Cash flow hedging contracts
Three Months Ended March 31,$106 
March 31, 2022December 31, 2021
Derivatives designated asBalance Sheet LocationFair Value
Cash flow hedging contractsOther current and noncurrent liabilities$25 

The amount of realized losses reclassified from AOCI to the statement of operations consists of the following
(in millions):

Derivatives designated as hedging instrumentsDerivatives designated as hedging instruments20212020Derivatives designated as hedging instruments20222021
Cash flow hedging contracts Cash flow hedging contractsCash flow hedging contracts
Three Months Ended March 31,Three Months Ended March 31,$20 Three Months Ended March 31,$22 20 

Amounts currently included in AOCI as of March 31, 2022 will be reclassified into earnings prior toupon the ongoing settlementssettlement of thesethe remaining cash flow hedging contracts untilduring the second quarter of 2022. We estimate that $81$3 million of net losses on the interest rate swaps (based on the estimated LIBOR curve as of March 31, 2021)2022) will be reflected in our consolidated statements of operations withinupon settlement of the next 12 months.remaining agreements in the second quarter of 2022.
 
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(12) Segment Information

Jeff Storey,We report our chief operating decision maker ("CODM"), made changes to our segment and customer-facing sales channel reporting categories beginning in 2021 to align with operational changes designed to better support our customers. Following these changes, we now reportresults within 2 segments: Business and Mass Markets. The

Under our Business segment includeswe provide products and services to meet the needs of our enterprise and wholesale customers under 4 distinct sales channels: International and Global Accounts, Large Enterprise, Mid-Market Enterprise and Wholesale. These changes also include both the creation of new product categories and the realignment of products and services within previously reported product categories to better reflect product life cycles and our go-to-market approach. For Business segment revenue, we report the following product categories: Compute and Application Services, IP and Data Services, Fiber Infrastructure Services and Voice and Other, byin each case through the sales channels outlined above. For

Under our Mass Markets Segment, we provide products and services to residential and small business customers. Following the completion of the CAF II program at December 31, 2021, we recategorized our products used to report our Mass Markets segment revenue we reportand currently use the following product categories: ConsumerFiber Broadband, SBGOther Broadband and Voice and Other and CAF II.Other. See detailed descriptions of these product and service categories in Note 3—4—Revenue Recognition.

As described in more detail below, our segments are managed based on the direct costs of providing services to their customers and thedirectly associated selling, general and administrative costs (primarily salaries and commissions). Shared costs are managed separately and included in "Operations and Other" in the tables below. As referenced above, we reclassified certain prior period amounts to conform to the current period presentation. See Note 1— Background for additional detail on these changes.

At March 31, 2021, we had the following 2 reportable segments:
Business Segment: Under our Business segment, we provide our products and services under four distinct sales channels to meet the needs of our enterprise and commercial customers; and
Mass Markets Segment: Under our Mass Markets segment, we provide products and services to consumer and small business customers.
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The following tables summarizetable summarizes our segment results for the three months ended March 31, 20212022 and 2020,2021, based on the segment categorization we were operating under at March 31, 2021.2022.

Three Months Ended March 31, 2021Three Months Ended March 31, 2022
BusinessMass MarketsTotal SegmentsOperations and OtherTotalBusinessMass MarketsTotal SegmentsOperations and OtherTotal
(Dollars in millions)(Dollars in millions)
RevenueRevenue$3,595 1,434 5,029 5,029 Revenue$3,401 1,275 4,676 — 4,676 
Expenses:Expenses:Expenses:
Cost of services and productsCost of services and products881 43 924 1,212 2,136 Cost of services and products815 32 847 1,138 1,985 
Selling, general and administrativeSelling, general and administrative306 133 439 317 756 Selling, general and administrative298 134 432 368 800 
Less: share-based compensation(20)(20)
Less: stock-based compensationLess: stock-based compensation— — — (23)(23)
Total expenseTotal expense1,187 176 1,363 1,509 2,872 Total expense1,113 166 1,279 1,483 2,762 
Total adjusted EBITDATotal adjusted EBITDA$2,408 1,258 3,666 (1,509)2,157 Total adjusted EBITDA$2,288 1,109 3,397 (1,483)1,914 

Three Months Ended March 31, 2020Three Months Ended March 31, 2021
BusinessMass MarketsTotal SegmentsOperations and OtherTotalBusinessMass MarketsTotal SegmentsOperations and OtherTotal
(Dollars in millions)(Dollars in millions)
RevenueRevenue$3,737 1,491 5,228 5,228 Revenue$3,595 1,434 5,029 — 5,029 
Expenses:Expenses:Expenses:
Cost of services and productsCost of services and products907 49 956 1,279 2,235 Cost of services and products884 43 927 1,209 2,136 
Selling, general and administrativeSelling, general and administrative342 140 482 371 853 Selling, general and administrative304 134 438 318 756 
Less: share-based compensation(69)(69)
Less: stock-based compensationLess: stock-based compensation— — — (20)(20)
Total expenseTotal expense1,249 189 1,438 1,581 3,019 Total expense1,188 177 1,365 1,507 2,872 
Total adjusted EBITDATotal adjusted EBITDA$2,488 1,302 3,790 (1,581)2,209 Total adjusted EBITDA$2,407 1,257 3,664 (1,507)2,157 
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Revenue and Expenses

Our segment revenue includes all revenue from our 2 segments as described in more detail above. Our segment revenue is based upon each customer's classification. We report our segment revenue based upon all services provided to that segment's customers. Our segment expenses include specific cost of service expenses incurred as a direct result of providing services and products to segment customers, along with selling, general and administrative expenses that are directly associated with specific segment customers or activities. We have not allocated assets or debt to specific segments.

The following items are excluded from our segment results, because they are centrally managed and not monitored by or reported to our CODM by segment:

network expenses not incurred as a direct result of providing services and products to segment customers;

centrally managed expenses such as Operations, Finance, Human Resources, Legal, Marketing, Product Management and IT, which are reported as "Operations and Other";other expenses" in the table below;

depreciation and amortization expenseexpense;

goodwill or other impairments;

interest expense, because we manage our financing on a consolidated basis and have not allocated assets or debt to specific segments;expense;

stock-based compensation; and

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other income and expense items are not monitored as a part of our segment operations.items.

The following table reconciles total segment adjusted EBITDA to net income (loss):for the three months ended March 31, 2022 and 2021:

Three Months Ended March 31, Three Months Ended March 31,
20212020 20222021
(Dollars in millions) (Dollars in millions)
Total segment adjusted EBITDATotal segment adjusted EBITDA$3,666 3,790 Total segment adjusted EBITDA$3,397 3,664 
Depreciation and amortizationDepreciation and amortization(1,150)(1,160)Depreciation and amortization(808)(1,150)
Other operating expenses(1,509)(1,581)
Operations and other expensesOperations and other expenses(1,483)(1,507)
Stock-based compensationStock-based compensation(20)(69)Stock-based compensation(23)(20)
Operating incomeOperating income987 980 Operating income1,083 987 
Total other expense, netTotal other expense, net(355)(547)Total other expense, net(282)(355)
Income before income taxesIncome before income taxes632 433 Income before income taxes801 632 
Income tax expenseIncome tax expense157 119 Income tax expense202 157 
Net incomeNet income$475 314 Net income$599 475 

(12)
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(13) Commitments, Contingencies and Other Items

We are subject to various claims, legal proceedings and other contingent liabilities, including the matters described below, which individually or in the aggregate could materially affect our financial condition, future results of operations or cash flows. As a matter of course, we are prepared to both litigate these matters to judgment as needed, as well as to evaluate and consider reasonable settlement opportunities.

Irrespective of its merits, litigation may be both lengthy and disruptive to our operations and could cause significant expenditure and diversion of management attention. We review our litigation accrual liabilities on a quarterly basis, but in accordance with applicable accounting guidelines only establish accrual liabilities when losses are deemed probable and reasonably estimable and only revise previously-establishedpreviously established accrual liabilities when warranted by changes in circumstances, in each case based on then-available information. As such, as of any given date we could have exposure to losses under proceedings as to which no liability has been accrued or as to which the accrued liability is inadequate. Amounts accrued for our litigation and non-income tax contingencies at March 31, 20212022 aggregated to approximately $119$102 million and are included in other current liabilities, and other liabilities or liabilities held for sale in our consolidated balance sheet as of such date. The establishment of an accrual does not mean that actual funds have been set aside to satisfy a given contingency. Thus, the resolution of a particular contingency for the amount accrued could have no effect on our results of operations but nonetheless could have an adverse effect on our cash flows.

In this Note, when we refer to a class action as "putative" it is because a class has been alleged, but not certified, in that matter.

Principal Proceedings

Shareholder Class Action Suit

Lumen and certain Lumen Board of Directors members and officers were named as defendants in a putative shareholder class action lawsuit filed on June 12, 2018 in the Boulder County District Court of the state of Colorado, captioned Houser et al. v. CenturyLink, et al. The complaint assertsasserted claims on behalf of a putative class of former Level 3 shareholders who became CenturyLink, Inc. shareholders as a result of our acquisition of Level 3. It allegesalleged that the proxy statement provided to the Level 3 shareholders failed to disclose various material information of several kinds, including information about strategic revenue, customer loss rates, and customer account issues, among other items. The complaint seeks damages, costs and fees, rescission, rescissory damages, and other equitable relief. In May 2020, the court dismissed the complaint. Plaintiffs appealed that decision, and in March 2022, the appeal is pending.appellate court affirmed the district court's order in part and reversed it in part. It then remanded the case to the district court for further proceedings.

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State Tax Suits

Since 2012, a number of Missouri municipalities have asserted claims in the Circuit Court of St. Louis County, Missouri, alleging that we and several of our subsidiaries have underpaid taxes. These municipalities are seeking, among other things, declaratory relief regarding the application of business license and gross receipts taxes and back taxes from 2007 to the present, plus penalties and interest. In a February 2017 ruling in connection with 1 of these pending cases, the court entered an order awarding plaintiffs $4 million and broadening the tax base on a going-forward basis. We appealed that decision to the Missouri Supreme Court. In December 2019, it affirmed the circuit court's order in some respects and reversed it in others, remanding the case to the circuit court for further proceedings. The Missouri Supreme Court's decision reduced our exposure in the case. In a June 20172021 ruling in connection with another one1 of thesethe pending cases, another trial court awarded the circuit court made findings in a non-final ruling which, ifcities of Columbia and Joplin approximately $55 million, plus statutory interest. We have appealed that decision to the Missouri Court of Appeals. That appeal is pending. If the trial court’s decision is not overturned or modified in light of the Missouri Supreme Court'sCourt’s decision, it will result in a tax liability to us well in excess of the contingent liability we have established. The circuit court has indicated it does not intend to alter its 2017 ruling when it issues its final decision. Once a final decision is issued, we will have the right to pursue an appeal.our reserved accruals established for these matters. We continue to vigorously defend against these claims.

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Billing Practices Suits

In June 2017, a former employee filed an employment lawsuit against us claiming that she was wrongfully terminated for alleging that we charged some of our retail customers for products and services they did not authorize. Thereafter, based in part on the allegations made by the former employee, several legal proceedings were filed, including consumer class actions in federal and state courts, a series of securities investor class actions in federal courts and several shareholder derivative actions in federal and Louisiana state courts. The derivative cases were brought on behalf of CenturyLink, Inc. against certain current and former officers and directors of the Company and seek damages for alleged breaches of fiduciary duties.

The consumer class actions, the securities investor class actions, and the federal derivative actions were transferred to the U.S. District Court for the District of Minnesota for coordinated and consolidated pretrial proceedings as In Re: CenturyLink Sales Practices and Securities Litigation. We have settled the consumer and securities investor class actions. The consumer class settlement was approved by the Court and isThose settlements are final. Approximately 12,000 potential class members elected to opt out of the consumer class settlement, and we have settled the claims of approximately 11,000 such class members asserted by one law firm subject to certain conditions. The securities investors class settlement entails a payment of $55 million, which we expect to be paid by our insurers. That settlement has received preliminary court approval and is subject to certain conditions including final approval by the Court. The derivative actions remain pending.

We have engaged in discussions regarding related claims with a number of state attorneys general, and have entered into agreements settling certain of the consumer practices claims asserted by state attorneys general. While we do not agree with allegations raised in these matters, we have been willing to consider reasonable settlements where appropriate.

Telephone Consumer Protection Act Litigation

In December 2020, Lumen was named as a defendant in Diana Mey v. CenturyLink Communications, LLC, et al., an action pending in the US District Court for the Northern District of West Virginia alleging violations of the Telephone Consumer Protection Act for delivering unsolicited calls to her mobile phone. She asserts claims on behalf of herself and a putative class of similarly situated persons. The complaint seeks damages, statutory awards, costs and fees, and other relief. We are defending the claims asserted.

December 2018 Outage Proceedings

We experienced an outage on one of our transport networks that impacted voice, IP, 911, and transport services for some of our customers between the 27th and 29th of December 2018. We believe that the outage was caused by a faulty network management card from a third-party equipment vendor.

The FCC and four states (both Washington Utilities and Transportation Commission ("WUTC") and the Washington Attorney General; the Montana Public Service Commission; the Nebraska Public Service Commission; and the Wyoming Public Service Commission) initiated formal investigations. In November 2020, following the FCC's release of a public report on the outage, we negotiated a settlement which was released by the FCC in December 2020. The amount of the settlement was not material to our financial statements.

In December 2020, the Staff of the WUTC filed a complaint against us based on the December 2018 outage, seeking penalties owed for alleged violations of Washington regulations and laws. We have denied the allegations and will defend the claims asserted.

Peruvian Tax Litigation

In 2005, the Peruvian tax authorities ("SUNAT") issued tax assessments against 1 of our Peruvian subsidiaries asserting $26 million of additional income tax withholding and value-added taxes ("VAT"), penalties and interest for calendar years 2001 and 2002 on the basis that the Peruvian subsidiary incorrectly documented its importations. After takingIn May 2021, the Company paid the remaining amount on the fractioning regimes entered into accountby the developments described below, as well asCompany to pay the accrued interest and foreign exchange effects, we believe the total amount of our exposure is $1 million at March 31, 2021.assessed while it was appealed.

We challenged the assessments via administrative and then judicial review processes. In October 2011, the highest administrative review tribunal (the Tribunal) decided the central issue underlying the 2002 assessments in SUNAT's favor. We appealed the Tribunal's decision to the first judicial level, which decided the central issue in favor of Level 3. SUNAT and we filed cross-appeals with the court of appeal. In May 2017, the court of appeal issued a decision reversing the first judicial level. In June 2017, we filed an appeal of the decision to the Supreme
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Court of Justice, the final judicial level. Oral argument was held before the Supreme Court of Justice in October 2018. A decision on this case is pending.

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In October 2013, the Tribunal decided the central issue underlying the 2001 assessments in SUNAT’s favor. We appealed that decision to the first judicial level in Peru, which decided the central issue in favor of SUNAT. In June 2017, we filed an appeal with the court of appeal. In November 2017, the court of appeals issued a decision affirming the first judicial level and we filed an appeal of the decision to the Supreme Court of Justice. Oral argument was held before the Supreme Court of Justice in June 2019. AIn May 2021, the Company was served with a favorable and final decision on this case is pending.from the Supreme Court of Justice. The Company has provided SUNAT the information requested about tax payments made in 2001.

Brazilian Tax Claims

The São Paulo and Rio de Janeiro state tax authorities have issued tax assessments against our Brazilian subsidiaries for the Tax on Distribution of Goods and Services (“ICMS”), mainly with respect to revenue from leasing certain assets and revenue from the provision of Internet access services by treating such activities as the provision of communications services, to which the ICMS tax applies. We filed objections to these assessments in both states, arguing, among other things that neither the lease of assets nor the provision of Internet access qualifies as “communication services” subject to ICMS.

We have appealed to the respective state judicial courts the decisions by the respective state administrative courts that rejected our objections to these assessments. In cases in which state lower courts ruled partially in our favor finding that the lease assets are not subject to ICMS, the State appealed those rulings. In other cases, the assessment was affirmed at the first administrative level and we have appealed to the second administrative level. Other assessments are still pending state judicial decisions.

We are vigorously contesting all such assessments in both states and view the assessment of ICMS on revenue from equipment leasing and Internet access to be without merit. These assessments, if upheld, could result in a loss of $12 millionup to as high as $49$51 million as of March 31, 2021,2022, in excess of the reserved accruals established for these matters.

Qui Tam Action

Level 3 was notified in late 2017 of a qui tam action pending against Level 3 Communications, Inc. and others in the U.S. District Court for the Eastern District of Virginia, captioned United States of America ex rel., Stephen Bishop v. Level 3 Communications, Inc. et al. The original qui tam complaint and an amended complaint were filed under seal on November 26, 2013 and June 16, 2014, respectively. The court unsealed the complaints on October 26, 2017.

The amended complaint alleges that Level 3, principally through 2 former employees, submitted false claims and made false statements to the government in connection with 2 government contracts. The relator seeks damages in this lawsuit of approximately $50 million, subject to trebling, plus statutory penalties, pre-and-post judgment interest, and attorney’s fees. The case is currently stayed.

Level 3 is evaluating its defenses to the claims. If, contrary to our expectations, the plaintiff obtains an award of the approximate magnitude he has claimed, the award would significantly exceed the reserve we have accrued for the matter. Such an outcome could have a material adverse effect on our results of operations in the period in which a liability is recognized and on our cash flows for the period in which any damages are paid.

Several people, including 2 former Level 3 employees, were indicted in the U.S. District Court for the Eastern District of Virginia on October 3, 2017, and charged with, among other things, accepting kickbacks from a subcontractor, who was also indicted, for work to be performed under a prime government contract. Of the 2 former employees, 1 entered into a plea agreement, and the other is deceased. Level 3 is fully cooperating in the government’s investigations in this matter.

Other Proceedings, Disputes and Contingencies

From time to time, we are involved in other proceedings incidental to our business, including patent infringement allegations, regulatory hearings relating primarily to our rates or services, actions relating to employee
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claims, various tax issues, environmental law issues, grievance hearings before labor regulatory agencies and miscellaneous third-party tort actions.actions or commercial disputes.

We are currently defending several patent infringement lawsuits asserted against us by non-practicing entities, many of which are seeking substantial recoveries. These cases have progressed to various stages and 1 or more may go to trial during 2021within the next twelve months if they are not otherwise resolved. Where applicable, we are seeking full or partial indemnification from our vendors and suppliers. As with all litigation, we are vigorously defending these actions and, as a matter of course, are prepared to litigate these matters to judgment, as well as to evaluate and consider all reasonable settlement opportunities.

We are subject to various foreign, federal, state and local environmental protection and health and safety laws. From time to time, we are subject to judicial and administrative proceedings brought by various governmental authorities under these laws. Several such proceedings are currently pending, but none is reasonably expected to exceed $300,000 in fines and penalties.

The outcome of these other proceedings described under this heading is not predictable. However, based on current circumstances, we do not believe that the ultimate resolution of these other proceedings, after considering available defenses and any insurance coverage or indemnification rights, will have a material adverse effect on us.

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The matters listed above in this Note do not reflect all of our contingencies. For additional information on our contingencies, see Note 17—18—Commitments, Contingencies and Other Items to the consolidated financial statements and accompanying notes in Part II, Item 8 of our Annual Report on Form 10-K for the year ended December 31, 2020.2021. The ultimate outcome of the above-described matters may differ materially from the outcomes anticipated, estimated, projected or implied by us in certain of our statements appearing above in this Note, and proceedings currently viewed as immaterial by us may ultimately materially impact us.

(13)(14) Other Financial Information

Other Current Assets

The following table presents details of other current assets reflected in our consolidated balance sheets:

March 31, 2021December 31, 2020March 31, 2022December 31, 2021
(Dollars in millions) (Dollars in millions)
Prepaid expensesPrepaid expenses$403 290 Prepaid expenses$410 295 
Income tax receivableIncome tax receivableIncome tax receivable17 22 
Materials, supplies and inventoryMaterials, supplies and inventory100 105 Materials, supplies and inventory128 96 
Contract assetsContract assets64 66 Contract assets45 45 
Contract acquisition costsContract acquisition costs170 173 Contract acquisition costs139 142 
Contract fulfillment costsContract fulfillment costs115 114 Contract fulfillment costs107 106 
Note receivableNote receivable56 56 
Receivable for sale of landReceivable for sale of land49 56 
OtherOther66 53 Other11 11 
Total other current assets$924 808 
Total other current assets(1)
Total other current assets(1)
$962 829 

(1)As of March 31, 2022 and December 31, 2021, other current assets exclude $123 million and $126 million, respectively, that have been reclassified as held for sale.


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(14)(15) Accumulated Other Comprehensive Loss

Information Relating to 20212022

The table below summarizes changes in accumulated other comprehensive loss recorded on our consolidated balance sheet by component for the three months ended March 31, 2021:2022:

Pension PlansPost-Retirement
Benefit Plans
Foreign Currency
Translation
Adjustment
and Other
Interest Rate SwapTotal
 (Dollars in millions)
Balance at December 31, 2020$(2,197)(272)(265)(79)(2,813)
Other comprehensive loss before reclassifications(86)(86)
Amounts reclassified from accumulated other comprehensive loss35 15 54 
Net current-period other comprehensive income (loss)35 (86)15 (32)
Balance at March 31, 2021$(2,162)(268)(351)(64)(2,845)
Pension PlansPost-Retirement Benefit PlansForeign Currency Translation Adjustment and OtherInterest Rate SwapTotal
 (Dollars in millions)
Balance at December 31, 2021$(1,577)(164)(400)(17)(2,158)
Other comprehensive income before reclassifications— — 67 — 67 
Amounts reclassified from accumulated other comprehensive loss26 — 17 44 
Net current-period other comprehensive income26 67 17 111 
Balance at March 31, 2022$(1,551)(163)(333)— (2,047)

The tablestable below presentpresents further information about our reclassifications out of accumulated other comprehensive loss by component for the three months ended March 31, 2022:

Three Months Ended March 31, 2022Decrease (Increase)
in Net Income
Affected Line Item in Consolidated Statement of Operations
(Dollars in millions)
Interest rate swaps$22 Interest expense
Income tax benefit(5)Income tax expense
Net of tax$17 
Amortization of pension & post-retirement plans(1)
Net actuarial loss$37 Other income, net
Prior service credit(1)Other income, net
Total before tax36 
Income tax benefit(9)Income tax expense
Net of tax$27 

(1)See Note 8—Employee Benefits for additional information on our net periodic benefit expense (income) related to our pension and post-retirement plans.
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Information Relating to 2021

    The table below summarizes changes in accumulated other comprehensive loss recorded on our consolidated balance sheets by component for the three months ended March 31, 2021:

Pension PlansPost-Retirement Benefit PlansForeign Currency Translation Adjustment and OtherInterest Rate SwapTotal
 (Dollars in millions)
Balance at December 31, 2020$(2,197)(272)(265)(79)(2,813)
Other comprehensive loss before reclassifications— — (86)— (86)
Amounts reclassified from accumulated other comprehensive loss35 — 15 54 
Net current-period other comprehensive income (loss)35 (86)15 (32)
Balance at March 31, 2021$(2,162)(268)(351)(64)(2,845)

The table below presents further information about our reclassifications out of accumulated other comprehensive loss by component for the three months ended March 31, 2021:

Three Months Ended March 31, 2021Decrease (Increase)
in Net Income
Affected Line Item in Consolidated Statement of Operations
 (Dollars in millions) 
Interest rate swaps$20 Interest expense
Income tax benefit(5)Income tax expense
Net of tax$15 
Amortization of pension & post-retirement plans(1)
  
Net actuarial loss$50 Other income, (expense), net
Prior service costOther income, (expense), net
Total before tax52  
Income tax benefit(13)Income tax expense
Net of tax$39  

(1)See Note 7—8—Employee Benefits for additional information on our net periodic benefit (income) expense related to our pension and post-retirement plans.
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Information Relating to 2020

    The table below summarizes changes in accumulated other comprehensive loss recorded on our consolidated balance sheets by component for the three months ended March 31, 2020:

Pension PlansPost-Retirement
Benefit Plans
Foreign Currency
Translation
Adjustment
and Other
Interest Rate SwapTotal
 (Dollars in millions)
Balance at December 31, 2019$(2,229)(184)(228)(39)(2,680)
Other comprehensive loss before reclassifications(239)(80)(319)
Amounts reclassified from accumulated other comprehensive loss36 44 
Net current-period other comprehensive income (loss)36 (239)(75)(275)
Balance at March 31, 2020$(2,193)(181)(467)(114)(2,955)

The tables below present further information about our reclassifications out of accumulated other comprehensive loss by component for the three months ended March 31, 2020:

Three Months Ended March 31, 2020Decrease (Increase)
in Net Income
Affected Line Item in Consolidated Statement of Operations
(Dollars in millions)
Interest rate swaps$Interest expense
Income tax expenseIncome tax expense
Net of tax$
Amortization of pension & post-retirement plans(1)
Net actuarial loss$50 Other income (expense), net
Prior service costOther income (expense), net
Total before tax51 
Income tax benefit(12)Income tax expense
Net of tax$39 
(1)See Note 7—Employee Benefits for additional information on our net periodic benefit (expense) income related to our pension and post-retirement plans.

(15)(16) Labor Union Contracts

As of March 31, 2021,2022, approximately 23%22% of our employees were represented by the Communication Workers of America ("CWA") or the International Brotherhood of Electrical Workers ("IBEW"). Approximately 4%2% of our union-representedrepresented employees wereare subject to collective bargaining agreements that expired and were being renegotiated as of March 31, 2021 and are currently being renegotiated.2022. Approximately 10%11% of our represented employees are subject to collective bargaining agreements that are scheduled to expire over the 12 month period ending March 31, 2022.2023.

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ITEM 2. MANAGEMENT'S DISCUSSION AND ANALYSIS OF FINANCIAL CONDITION AND RESULTS OF OPERATIONS

Unless the context requires otherwise, (i) references in this report to "Lumen Technologies" or "Lumen," "we," "us" and "our" refer to Lumen Technologies, Inc. and its consolidated subsidiaries and (ii) references in this report to "Level 3" refer to Level 3 Parent, LLC and its predecessor, Level 3 Communications, Inc., which we acquired on November 1, 2017.

All references to "Notes" in this Item 2 of Part I refer to the Notes to Consolidated Financial Statements included in Item 1 of Part I of this report.

Certain statements in this report constitute forward-looking statements. See "Special Note Regarding Forward-Looking Statements" appearing at the beginning of this report and "Risk Factors" referenced in Item 1A of Part II of this report or other of our filings with the SEC for a discussion of certain factors that could cause our actual results to differ from our anticipated results or otherwise impact our business, financial condition, results of operations, liquidity or prospects.

Overview

Management's Discussion and Analysis of Financial Condition and Results of Operations ("MD&A") included herein should be read in conjunction with MD&A and the other information included in our Annual Report on Form 10-K for the year ended December 31, 20202021 and with the consolidated financial statements and related notes in Item 1 of Part I of this report. The results of operations and cash flows for the first three months of the year are not necessarily indicative of the results of operations and cash flows that might be expected for the entire year.

We are an international facilities-based technology and communications company focused on providing our business and mass markets customers with a broad array of integrated servicesproducts and solutionsservices necessary to fully participate in our rapidly evolving digital world. We believe we areoperate one of the world's most inter-connected network and ourinterconnected networks. Our platform empowers our customers to rapidly adjust digital programs to meet immediate demands, create efficiencies, accelerate market access, and reduce costs - allowing customers to rapidly evolve their IT programs to address dynamic changes without distraction from their core competencies. With approximately 450,000 route miles of fiber optic cable globally, wechanges. We are among the largest providers of communications services to domestic and global enterprise customers. Our terrestrial and subsea fiber optic long-haul network throughout North America, Europe, Latin America and Asia Pacific connects to metropolitan fiber networks that we operate. We provide services in over 60 countries, with most of our revenue being derived in the United States. As of March 31, 2021,2022, we had approximately 38,00035,000 employees.

Planned Divestiture of the Latin American and ILEC Businesses

On July 25, 2021, affiliates of Level 3 Parent, LLC, an indirect wholly-owned subsidiary of Lumen, agreed to divest their Latin American business in exchange for $2.7 billion cash, subject to certain working capital, other purchase price adjustments and related transaction expenses (estimated to be approximately $50 million). On August 3, 2021, Lumen and certain of its subsidiaries agreed to divest a substantial portion of their incumbent local exchange business in exchange for $7.5 billion, subject to offsets for (i) assumed indebtedness (expected to be approximately $1.4 billion) and (ii) our transaction expenses, certain of purchaser’s transaction expenses, income taxes and certain working capital and other customary purchase price adjustments (currently estimated to aggregate to approximately $1.7 billion). The actual amount of our net after-tax proceeds from these divestitures could vary substantially from the amounts we currently estimate, particularly if we experience delays in completing the transactions or any of our other assumptions prove to be incorrect. For more information, see (i) Note 2—Planned Divestiture of the Latin American and ILEC Businesses to our consolidated financial statements in Item 1 of Part I of this report and (ii) the risk factors referred to in Item 1A of Part II of this report.

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Impact of COVID-19 Pandemic

InAs previously described in greater detail in Item 7 of Part II of our Annual Report on Form 10-K for the year ended December 31, 2021, in response to the safety and economic challenges arising out of the COVID-19 pandemic and in a continued attempt to mitigate the negative impact on our stakeholders, we have taken a variety of steps to ensure the availability of our network infrastructure, to promote the safety of our employees and customers, to enable us to continue to adapt and provide our products and services worldwide to our customers, and to strengthen our communities. In addition to other actions described in our other reports, these steps include:

establishing protocols for the safety of our on-site technicians and customers, including our "Safe Connections" program;

adopting a rigorous employee work-from-home policy and substantially restricting non-essential business travel;

continuously monitoring our network to enhance its ability to respond to changes in usage patterns;

donating products or services in several of our communities to enhance their abilities to provide necessary support services; and

taking steps to maintain our internal controls and the security of our systems and data in a remote work environment.
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As the pandemic continues and vaccination rates increase, we expect to revisecontinue revising our responses to the pandemic or take additional steps necessary to adjust to changed circumstances.

Social distancing, business and school closures, travel restrictions, and other actions taken in response to the pandemic have impacted us, our customers and our business since March 2020. During the second half of 2020 and continuing through 2021, we rationalized our leased footprint and ceased using 39 leased property locations that were underutilized due to the COVID-19 pandemic. We determined that we no longer needed the leased space and, due to the limited remaining term on the contracts, concluded that we had neither the intent nor ability to sublease the properties. In particular,conjunction with our plans to continue to reduce costs, we expect to continue our real estate rationalization efforts and incur additional costs during 2022. Additionally, as discussed further elsewhere herein, we have trackedthe pandemic impacts, including:resulted in (i) increases in certain revenue streams and decreases in others, (including late fee revenue), (ii) increases in allowances for credit losses through the end of 2020, (iii) increases in overtime expenses, (iii) operational challenges resulting from component shortages and certain other supplies that we use in our business, and (iv) delays in our cost transformation initiatives and (v) an accelerationinitiatives. We also experienced delayed decision-making by certain of our real estate rationalization efforts and the incurrence of related costs.customers during 2021. Thus far, these changes have not materially impacted our financial performance or financial position,position. However, we continue to monitor global disruptions and barring any unforeseen changes in conditions, we do not expect these changeswork with our vendors to materially impact us during 2021. The impact of the pandemic during 2021 will materially depend on additional steps that we may take in response to the pandemic and various events outside of our control, including the pace of vaccinations worldwide, the length and severity of the health crisis and economic slowdown, actions taken by central banks, governmental agencies or legislative bodies, and the impact of those events on our employees, suppliers and customers. For additional information, see the risk factor disclosures referenced in Item 1A of Part II of this report.mitigate supply chain risks.

For additional information onWe reopened our offices in April 2022 under a "hybrid" working environment, which will permit some of our employees the impactsflexibility to work remotely at least some of the pandemic, seetime for the remainder of this item, including "—Liquidity and Capital Resources — Overview of Sources and Uses of Cash," and "— Pension and Post-retirement Benefit Obligations."foreseeable future.

Reporting Segments

As previously announced, we completed an internal reorganization of our reporting segments in January 2021. Our reporting segments are currently organized as follows, by customer focus:

Business Segment: Under our Business segment, we provide our products and services under four sales channels:

International and Global Accounts ("IGAM"): Our IGAM sales channel includes multinational and enterprise customers. We provide our products and services to approximately 350 of our highest potential enterprise customers and to enterprisesenterprise customers and carriers in three operating regions: Europe Middle East and Africa, Latin America and Asia Pacific.

Large Enterprise: Under our large enterprise sales channel, we provide our products and services to large enterprises and the public sector, including the U.S. Federal government, state and local governments and research and education institutions.

Mid-Market Enterprise: Under our mid-market enterprise sales channel, we provide our products and services to medium-sized enterprises directly and through our indirect channel partners.

Wholesale: Under our wholesale sales channel, we provide our products and services to a wide range of other communication providers across the wireline, wireless, cable, voice and data center sectors.

Mass Markets Segment: Under our Mass Markets segment, we provide products and services to consumerresidential and small business customers. At March 31, 2021,2022, we served 4.74.5 million broadband subscribers under our Mass Markets segment.

See Note 11—12—Segment Information to our consolidated financial statements in Item 1 of Part I of this report for additional information.

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We categorize our Business segment revenue among the following four products and services categories:

Compute and Application Services, which include our Edge Cloud services, IT solutions, Unified Communications and Collaboration ("UC&C"), data center, content delivery network ("CDN") and Managed Security services;

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IP and Data Services, which includesinclude Ethernet, IP, and VPN data networks, including software-defined wide area networks ("SD WAN") based services, Dynamic Connections and Hyper WAN;

Fiber Infrastructure Services, which includesinclude dark fiber, optical services and equipment; and

Voice and Other, which includesinclude Time Division Multiplexing ("TDM") voice, private line and other legacy services.

UnderBeginning in the first quarter of 2022, we have categorized our products and services revenue among the following categories for the Mass Markets segment, we provide the following products and services:segment:

ConsumerFiber Broadband, which includes high speed fiber-based and lower speed DSL-based broadband services to residential and small business customers;

SBGOther Broadband, which primarily includes high speed fiber-based and lower speed DSL-basedcopper-based broadband services to residential and small businesses; and

Voice and Other, which includeincludes revenues from (i) providing local and long-distance services, retail videoprofessional services, (including our linear TV services), state support and other ancillary services;services, and

CAF II, which consists of Connect America Fund II (ii) federal broadband and state support payments designed to reimburse us for various costs related to certain telecommunications services.payments.

Trends Impacting Our Operations

In addition to the above-described impact of the pandemic, our consolidated operations have been, and are expected to continue to be, impacted by the following company-wide trends:

Customers’ demand for automated products and services and competitive pressures will require that we continue to invest in new technologies and automated processes to improve the customer experience and reduce our operating expenses.

The increasingly digital environment and the growth in online video and gaming require robust, scalable network services. We are continuing to enhance our product capabilities and simplify our product portfolio based on demand and profitability to enable customers to have access to greater bandwidth.

Businesses continue to adopt distributed, global operating models. We are expanding and enhancing our fiber network, connecting more buildings to our network to generate revenue opportunities and reducing our reliance upon other carriers.

Industry consolidation, coupled with changes in regulation, technology and customer preferences, are significantly reducing demand for our traditional voice services and are pressuring some other revenue streams through volume or rate reductions, while other advances, such as the need for lower latency provided by Edge computing or the implementation of 5G networks, are expected to create opportunities.

The operating margins of several of our newer, more technologically advanced services, some of which may connect to customers through other carriers, are lower than the operating margins on our traditional, on-net wireline services.

Declines in our traditional wireline services and other more mature offerings have necessitated right-sizing our cost structures to remain competitive.

Additional
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The amount of support payments we receive from governmental agencies has decreased substantially since December 31, 2021. This and other developments and trends impacting our segmentsoperations are discussed elsewhere in this Item 2.

Results of Operations

In this section, we discuss our overall results of operations and highlight special items that are not included in our segment results. In "Segment Results of Operations"Results" we review the performance of our two reporting segments in more detail.
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The following table summarizes the results of our consolidated operations for the three months ended March 31, 20212022 and March 31, 2020:2021:

Three Months Ended March 31, Three Months Ended March 31,
20212020 20222021
(Dollars in millions, except per share amounts) (Dollars in millions, except per share amounts)
Operating revenueOperating revenue$5,029 5,228 Operating revenue$4,676 5,029 
Operating expensesOperating expenses4,042 4,248 Operating expenses3,593 4,042 
Operating incomeOperating income987 980 Operating income1,083 987 
Total other expense, netTotal other expense, net(355)(547)Total other expense, net(282)(355)
Income before income taxesIncome before income taxes632 433 Income before income taxes801 632 
Income tax expenseIncome tax expense157 119 Income tax expense202 157 
Net incomeNet income$475 314 Net income$599 475 
Basic earnings per common shareBasic earnings per common share$0.44 0.29 Basic earnings per common share$0.59 0.44 
Diluted earnings per common shareDiluted earnings per common share$0.44 0.29 Diluted earnings per common share$0.59 0.44 

For years, we have experienced revenue declines, excluding the impact of acquisitions, primarily due to declines in voice and private line customers, switched access rates and minutes of use. More recently, we have experienced declines in revenue derived from the sale of certain of our other products and services.services and a reduction in government support payments, in particular the cessation of the CAF II program. To partially mitigate these revenue declines, we remain focused on efforts to, among other things:

promote long-term relationships with our customers through bundling of integrated services;

increase the size, capacity, speed and usage of our networks;

provide a wide array of diverse services, including enhanced or additional services that may become available in the future due to, among other things, advances in technology or improvements in our infrastructure;

provide our premium services to a higher percentage of our customers;

pursue acquisitions of additional assets or divestitures of non-strategic assets, in each case if available at attractive prices;

increase prices on our products and services if and when practicable; and

market our products and services to new customers.
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Revenue

The following table summarizes our consolidated operating revenue recorded under each of our two segments and in our four above-described revenue sales channels within the Business segment:

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Three Months Ended March 31,% Change  Three Months Ended March 31,% Change 
20212020 20222021
(Dollars in millions) (Dollars in millions)
Business Segment:Business Segment:Business Segment:
International & Global AccountsInternational & Global Accounts$1,013 1,041 (3)%International & Global Accounts$999 1,020 (2)%
Large EnterpriseLarge Enterprise937 966 (3)%Large Enterprise877 953 (8)%
Mid-Market EnterpriseMid-Market Enterprise716 761 (6)%Mid-Market Enterprise636 693 (8)%
WholesaleWholesale929 969 (4)%Wholesale889 929 (4)%
Business Segment RevenueBusiness Segment Revenue3,595 3,737 (4)%Business Segment Revenue3,401 3,595 (5)%
Mass Markets Segment RevenueMass Markets Segment Revenue1,434 1,491 (4)%Mass Markets Segment Revenue1,275 1,434 (11)%
Total operating revenue$5,029 5,228 (4)%
Total consolidated operating revenueTotal consolidated operating revenue$4,676 5,029 (7)%

Our totalconsolidated operating revenue decreased by $199$353 million for the three months ended March 31, 20212022 as compared to the three months ended March 31, 2020 primarily2021, due to revenue declines in all of our above-listed revenue categories.categories with the exception of fiber broadband. See our segment results below for additional information.

Operating Expenses

The following tables summarizetable summarizes our consolidated operating expenses:expenses for the three months ended March 31, 2022 and 2021:

Three Months Ended March 31,% Change  Three Months Ended March 31,% Change 
20212020 20222021
(Dollars in millions) (Dollars in millions)
Cost of services and products (exclusive of depreciation and amortization)Cost of services and products (exclusive of depreciation and amortization)$2,136 2,235 (4)%Cost of services and products (exclusive of depreciation and amortization)$1,985 2,136 (7)%
Selling, general and administrativeSelling, general and administrative756 853 (11)%Selling, general and administrative800 756 %
Depreciation and amortizationDepreciation and amortization1,150 1,160 (1)%Depreciation and amortization808 1,150 (30)%
Total operating expensesTotal operating expenses$4,042 4,248 (5)%Total operating expenses$3,593 4,042 (11)%

Cost of Services and Products (exclusive of depreciation and amortization)

Cost of services and products (exclusive of depreciation and amortization) decreased by $99$151 million for the three months ended March 31, 20212022 as compared to the three months ended March 31, 2020. The2021. This decrease was primarily due to reductions in salaries and wages and other employee-related expense from lower headcount and lower facility costs partially offset by higher network expenses.and real estate costs.

Selling, General and Administrative

Selling, general and administrative expenses decreasedincreased by $97$44 million for the three months ended March 31, 20212022 as compared to the three months ended March 31, 2020. This decrease2021. The increase was primarily due to reductionsa gain on sale of assets in salariesthe three months ended March 31, 2021 and wageshigher professional fees related to the pending sale of our Latin American and employee-related expense fromILEC businesses. The increases were partially offset by lower headcount, lower bad debt expense,property and lower marketing costs.other taxes.

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Depreciation and Amortization

The following tables providetable provides detail of our depreciation and amortization expense:

Three Months Ended March 31,% ChangeThree Months Ended March 31,% Change
2021202020222021
(Dollars in millions)(Dollars in millions)
DepreciationDepreciation$725 729 (1)%Depreciation$534 725 (26)%
AmortizationAmortization425 431 (1)%Amortization274 425 (36)%
Total depreciation and amortizationTotal depreciation and amortization$1,150 1,160 (1)%Total depreciation and amortization$808 1,150 (30)%

Depreciation expense decreased by $4$191 million for the three months ended March 31, 2021,2022, as compared to the three months ended March 31, 20202021 primarily due to discontinuing the depreciation of the tangible assets reclassified as held for sale of our Latin American and ILEC businesses upon entering into our divestiture agreements. We estimate we would have recorded an additional $153 million of depreciation expense during the three months ended March 31, 2022 if we had not agreed to sell these businesses. In addition, depreciation expense decreased $48 million due to the early retirement of certain copper-based infrastructure during the fourth quarter of 2021 and decreased $9 million due to the impact of annual rate depreciable life changes of $38 million, which waschanges. These decreases were partially offset by $31 million of higher depreciation expense of $25 million associated with net growth in depreciable assets.

Amortization expense decreased by $6$151 million for the three months ended March 31, 20212022, as compared to the three months ended March 31, 2020,2021. The decrease was primarily driven by decreasesdue to a decrease of $17$118 million from the use of accelerated amortization methods for a portion of the customer intangibles and $2 million from the impact of annual rate amortizable life changes on certain software, which were partially offset by $7 million additional amortization expense recognized as a result of reclassificationcertain customer relationship intangible assets becoming fully amortized at the end of certain right-of-waythe first quarter 2021, a decrease of $15 million due to discontinuing the amortization of the intangible assets reclassified as discussedheld for sale of our Latin American and ILEC businesses upon entering into our divestiture agreements, and a decrease of $11 million associated with net reductions in Note 2—Goodwill, Customer Relationships and Other Intangible Assets to our consolidated financial statements in Item 1 of Part I of this report. The decrease in amortization expense was additionally offset by accelerated amortization for decommissioned applications of $4 million.amortizable assets.

Further analysis of our segment operating expenses by segment is provided below in "Segment Results."

Goodwill Impairments

We are required to perform impairment tests related to our goodwill annually, which we perform as of October 31, or sooner if an indicator of impairment occurs.

The January 2021 completion of our previously announced internal reorganization was considered a change in event or circumstance which required an assessment of our goodwill for impairment. We performed a qualitative impairment assessment and concluded it is more likely than not that the fair value of each of our reporting units exceeds the carrying value of equity of our reporting units at January 31, 2021. Therefore, no impairment exists as of our assessment date.

See Note 2—Goodwill, Customer Relationships and Other Intangible Assets for further details on these tests and impairment charges.

Other Consolidated Results

The following tables summarizetable summarizes our total other expense, net and income tax expense:

 Three Months Ended March 31,% Change
 20212020
 (Dollars in millions)
Interest expense$(389)(449)(13)%
Other income (expense), net34 (98)nm
Total other expense, net$(355)(547)(35)%
Income tax expense$157 119 32 %

nmPercentages greater than 200% and comparisons between positive and negative values or to/from zero values are considered not meaningful.
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 Three Months Ended March 31,% Change
 20222021
 (Dollars in millions)
Interest expense$(352)(389)(10)%
Other income, net70 34 106 %
Total other expense, net$(282)(355)(21)%
Income tax expense$202 157 29 %

Interest Expense

Interest expense decreased by $60$37 million for the three months ended March 31, 20212022 as compared to the three months ended March 31, 2020.2021. The decrease was primarily due to the decrease in average outstanding long-term debt from $34.7$31.6 billion to $31.6$28.8 billion and the decrease in the average interest rate of 5.34%4.88% to 4.88%4.58% for the three months ended March 31, 20202021 compared to the three months ended March 31, 2021.2022.

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Other Income, (Expense), Net

Other income, (expense), net reflects certain items not directly related to our core operations, including (i) gains and losses on extinguishments of debt, (ii) components of net periodic pension and postretirementpost-retirement benefit costs, (iii) foreign currency gains and losses, and (iv) our share of income from partnerships we do not control, (v) interest income, (vi) gains and losses from non-operating asset dispositions and (vii) other non-core items.

 Three Months Ended March 31,% Change
 20212020
 (Dollars in millions)
Gain (loss) on extinguishment of debt$(79)nm
Pension and postretirement net periodic income (expense)24 (4)nm
Foreign currency loss(16)(20)(20)%
Other18 nm
Total other income (expense), net$34 (98)nm
 Three Months Ended March 31,% Change
 20222021
 (Dollars in millions)
Gain on extinguishment of debt$— nm
Pension and post-retirement net periodic (expense) income(3)24 nm
Foreign currency loss(13)(16)(19)%
Gain on investment in limited partnership66 — nm
Other20 18 11 %
Total other income, net$70 34 106 %

nm Percentages greater than 200% and comparisons between positive and negative values or to/from zero values are considered not meaningful.

The significant change in pension and post retirementpost-retirement net periodic expense(expense) income for the three months ended March 31, 20212022 as compared to the three months ended March 31, 2020 was2021 is primarily driven by lower expected returns on plan assets. Other income, net for the three months ended March 31, 2022 also included a declinegain on investment in interest cost duea limited partnership as a result of the commencement of active trading in late 2021 of the underlying investments held by the limited partnership, which resulted in an increase to lower discount rates.the net asset value of our investment. See Note 10—Fair Value of Financial Instruments for more information regarding the gain recognized on the investment in a limited partnership.

Income Tax Expense

For the three months ended March 31, 20212022 and March 31, 2020,2021, our effective income tax rate was 24.8%25.2% and 27.5%24.8%, respectively.

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Segment Results

General

Reconciliation of segment revenue to total operating revenue is below:

Three Months Ended March 31, Three Months Ended March 31,
20212020 20222021
(Dollars in millions) (Dollars in millions)
Operating revenueOperating revenueOperating revenue
BusinessBusiness$3,595 3,737 Business$3,401 3,595 
Mass MarketsMass Markets1,434 1,491 Mass Markets1,275 1,434 
Total operating revenueTotal operating revenue$5,029 5,228 Total operating revenue$4,676 5,029 
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Reconciliation of segment EBITDA to total adjusted EBITDA is below:
 Three Months Ended March 31,
 20222021
 (Dollars in millions)
Adjusted EBITDA
Business$2,288 2,407 
Mass Markets1,109 1,257 
Total segment EBITDA3,397 3,664 
Operations and Other EBITDA(1,483)(1,507)
Total adjusted EBITDA$1,914 2,157 

 Three Months Ended March 31,
 20212020
 (Dollars in millions)
Adjusted EBITDA
Business$2,408 2,488 
Mass Markets1,258 1,302 
Total segment EBITDA3,666 3,790 
Operations and Other EBITDA(1,509)(1,581)
Total adjusted EBITDA$2,157 2,209 
For additional information on our reportable segments and product and services categories, see Note 3—4—Revenue Recognition and Note 11—12—Segment Information to our consolidated financial statements in Item 1 of Part I of this report.

Business Segment

Three Months Ended March 31,% Change  Three Months Ended March 31,% Change 
20212020 20222021
(Dollars in millions) (Dollars in millions)
Business Segment Product Categories:Business Segment Product Categories:Business Segment Product Categories:
Compute and Application ServicesCompute and Application Services$428 435 (2)%Compute and Application Services$427 431 (1)%
IP and Data ServicesIP and Data Services1,580 1,622 (3)%IP and Data Services1,522 1,578 (4)%
Fiber Infrastructure ServicesFiber Infrastructure Services554 547 %Fiber Infrastructure Services535 557 (4)%
Voice and OtherVoice and Other1,033 1,133 (9)%Voice and Other917 1,029 (11)%
Total Business Segment RevenueTotal Business Segment Revenue3,595 3,737 (4)%Total Business Segment Revenue3,401 3,595 (5)%
Expenses:Expenses:Expenses:
Total expenseTotal expense1,187 1,249 (5)%Total expense1,113 1,188 (6)%
Total adjusted EBITDATotal adjusted EBITDA$2,408 2,488 (3)%Total adjusted EBITDA$2,288 2,407 (5)%

SegmentThree months ended March 31, 2022 compared to the same period ended March 31, 2021

Business segment revenue decreased $142$194 million for the three months ended March 31, 20212022 as compared to the three months ended March 31, 2020,2021. The revenue decrease was primarily due to the following factors:

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Compute and Application Services declined primarily due to declinesan ongoing large customer disconnect for IT Solutions and lower demand in Cloud Services withinthe Large Enterprise and IGAM sales channels, lower rates for CDN and a large customer disconnect for IT Solutions within the IGAM sales channel, partially offset by growth in Managed Security and IT Solutions within the Large Enterprise sales channel;Cloud services;

IP and Data Services declineddecreased primarily due to lengthening sales cycles in the current environment for hybrid networks and SD-WAN, declines in traditional VPN networks in the Enterprise and IGAM sales channels and continued declines in Ethernet sales across all our sales channels, partially offset by an increase in IP services;services across our IGAM and Enterprise sales channels;

Fiber Infrastructure Services grewdeclined primarily due to growth inlower equipment sales, specifically within our Large Enterprise and Mid Markets sales channels and lower dark fiber and wavelengths demand, primarily fromsales within our large IGAM customers, which was partially offset by lower equipment revenue in the Large Enterprise sales channel;

Voice and Other decreased due to continued decline of legacy voice, private line and other services to customers across all sales channels.
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Segment expense decreased $62 millionTable of Contents

The decrease in Business segment revenue for the three months ended March 31, 20212022 includes $8 million of unfavorable foreign currency adjustments as compared to the three months ended March 31, 2020,2021.

Business segment expense decreased by $75 million for the three months ended March 31, 2022 compared to March 31, 2021 primarily due to lower employee-related costs from lower headcountcost of sales due to the decline in revenue and lower cost of sales.employee headcount.

SegmentBusiness segment adjusted EBITDA as a percentage of revenue was 67% for both the three months ended March 31, 20212022 and 2020.March 31, 2021.

Mass Markets Segment

Three Months Ended March 31,% Change  Three Months Ended March 31,% Change 
20212020 20222021
(Dollars in millions) (Dollars in millions)
Mass Markets Product Categories:Mass Markets Product Categories:Mass Markets Product Categories:
Consumer Broadband$731 722 %
SBG Broadband39 39 — %
Fiber BroadbandFiber Broadband$145 122 19 %
Other BroadbandOther Broadband610 648 (6)%
Voice and OtherVoice and Other541 607 (11)%Voice and Other520 664 (22)%
CAF II123 123 — %
Total Mass Markets Segment RevenueTotal Mass Markets Segment Revenue1,434 1,491 (4)%Total Mass Markets Segment Revenue1,275 1,434 (11)%
Expenses:Expenses:Expenses:
Total expenseTotal expense176 189 (7)%Total expense166 177 (6)%
Total adjusted EBITDATotal adjusted EBITDA$1,258 1,302 (3)%Total adjusted EBITDA$1,109 1,257 (12)%

Three months ended March 31, 2022 compared to the same period ended March 31, 2021

Segment revenue decreased $57$159 million for the three months ended March 31, 20212022 as compared to the three months ended March 31, 2020:2021 primarily due to the following factors:

ConsumerFiber Broadband revenue increases wereincreased driven by demand for higher-speedcontinued growth in fiber customers associated with our continued increase in enabled locations from our Quantum Fiber buildout;

Other Broadband revenue decreased during the period driven by continued pressure on our lower speed copper-based broadband services and higher rates; anddue to customer losses;

Voice and Other declined primarily due to (i) a $64 million net reduction in CAF II revenue during the three months ended March 31, 2022 compared to the same period in 2021, resulting from a decrease of $123 million due to the conclusion of the CAF II program on December 31, 2021, partially offset by our recognition of $59 million of non-cash revenue release related to CAF II support payments received through the end of 2021 based on our final buildout and filing submissions, (ii) the continued loss of legacy voice customer lossescustomers and our de-emphasis(iii) the exit of theour Prism video product.

SegmentMass Markets segment expense decreased $13$11 million for the three months ended March 31, 20212022 as compared to the three months ended March 31, 2020,2021 primarily due to lower employee-related costs from lower headcount and lower cost of sales driven bydue to the decreasedecline in Prism content costs.revenue and lower employee headcount.

Segment adjusted EBITDA as a percentage of revenue was 88% and 87% for the three months ended March 31, 20212022 and 2020, respectively.

88% for the three months ended March 31, 2021.
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Liquidity and Capital Resources

Overview of Sources and Uses of Cash

We are a holding company that is dependent on the capital resources of our subsidiaries to satisfy our parent company liquidity requirements. Several of our significant operating subsidiaries have borrowed funds either on a standalone basis or as part of a separate restricted group with certain of its subsidiaries or affiliates. The terms of the instruments governing the indebtedness of these borrowers or borrowing groups may restrict our ability to access their accumulated cash. In addition, our ability to access the liquidity of these and other subsidiaries may be limited by tax, legal and other considerations.

At March 31, 2021,2022, we held cash and cash equivalents of $486$425 million, which includes cash and cash equivalents classified as held for sale, and we also had $2.2$1.0 billion of borrowing capacity available under our revolving credit facility. We typically use our revolving credit facility as a source of liquidity for operating activities and our other cash requirements. We had approximately $119$148 million of cash and cash equivalents outside the United States at March 31, 2021.2022. We currently believe that there are no material restrictions on our ability to repatriate cash and cash equivalents into the United States, and that we may do so without paying or accruing U.S. taxes. WeOther than transactions related to the pending sale of our Latin American business, we do not currently intend to repatriate to the United States any of our foreign cash and cash equivalents from operating entities outside of Latin America.entities.

Our executive officers and our Board of Directors periodically review our sources and potential uses of cash in connection with our annual budgeting process. Generally speaking, our principal funding source is cash from operating activities, and our principal cash requirements include operating expenses, capital expenditures, income taxes, debt repayments, dividends, periodic securities repurchases, periodic pension contributions and other benefits payments. The impact of the pending sale of our Latin American and ILEC businesses is further described below.

Based on our current capital allocation objectives, for the full year 20212022 we project expending approximately $3.5$3.2 billion to $3.8$3.4 billion of capital expenditures and approximately $1.1 billion of$1.00 per share for cash dividends on our common stock (based on the assumptions described below under "Dividends").

For the 12 month period ending March 31, 2022,2023, we project that our fixed commitments will include (i) $125 million of scheduled term loan amortization payments and (ii) $42$33 million of finance lease and other fixed payments (which includes $2 million of current finance lease obligations that have been reclassified as held for sale).

We will continue to monitor our future sources and (iii) $3.7 billionuses of cash, and anticipate that we will make adjustments to our capital allocation strategies when, as and if determined by our Board of Directors. We may also draw on our revolving credit facility as a source of liquidity for operating activities and to give us additional flexibility to finance our capital investments, repayments of debt, maturities.pension contributions and other cash requirements.

For additional information, see "Risk Factors—Financial Risks" in Item 1A of Part I of our Annual Report on Form 10-K for the year ended December 31, 2020.2021.

Impact of the Planned Divestiture of the Latin American and ILEC Businesses

As discussed in Note 2—Planned Divestiture of the Latin American and ILEC Businesses to our consolidated financial statements in Item 1 of Part I of this report, we entered into definitive agreements to divest our Latin American and ILEC businesses on July 25, 2021 and August 3, 2021, respectively. As further described elsewhere herein, these transactions are expected to provide us with a substantial amount of cash proceeds upon closing, but ultimately will reduce our base of income-generating assets that generate our recurring cash from operating activities.
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Capital Expenditures

We incur capital expenditures on an ongoing basis to expand and improve our service offerings, enhance and modernize our networks and compete effectively in our markets. We evaluate capital expenditure projects based on a variety of factors, including expected strategic impacts (such as forecasted impact on revenue growth, productivity, expenses, service levels and customer retention) and our expected return on investment. The amount of capital investment is influenced by, among other things, current and projected demand for our services and products, cash flow generated by operating activities, cash required for other purposes and regulatory considerations (such as our CAF Phase II or Rural Digital Opportunity Fund ("RDOF")governmentally-mandated infrastructure buildout requirements).

Our capital expenditures continue to be focused on enhancing network operating efficiencies, and supporting new service developments.developments, and expanding our fiber network, including our Quantum Fiber buildout plan. For more information on our capital spending, see (i) "—Overview of Sources and Uses of Cash"Cash " above, (ii) "Historical Information—"Cash Flow Activities—Investing Activities" below and (iii) Item 1 of Part I of our Annual Report on Form 10-K for the year ended December 31, 2020.2021.

Debt and Other Financing Arrangements

Subject to market conditions, we expect to continue to issue debt securities from time to time in the future to refinance a substantial portion of our maturing debt, including issuing debt securities of certain of our subsidiaries to refinance their maturing debt to the extent feasible.feasible and consistent with our capital allocation strategies. The availability, interest rate and other terms of any new borrowings will depend on the ratings assigned by credit rating agencies, among other factors.
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As of March 31, 2021,the date of this report, the credit ratings for the senior secured and unsecured debt of Lumen Technologies, Inc., Level 3 Financing, Inc. and Qwest Corporation were as follows:

BorrowerMoody's Investors Service, Inc.Standard & Poor'sFitch Ratings
Lumen Technologies, Inc.:
UnsecuredB2BB-BB
SecuredBa3BBB-BB+
Level 3 Financing, Inc.
UnsecuredBa3BBBB
SecuredBa1BBB-BBB-
Qwest Corporation:
UnsecuredBa2BBB-BB+BB

Our credit ratings are reviewed and adjusted from time to time by the rating agencies. Any future downgrades ofchanges in the senior unsecured or secured debt ratings of us or our subsidiaries could impact our access to capital or further raise our borrowing costs. See "Risk Factors—Financial Risks" in Item 1A of Part I of our Annual Report on Form 10-K for the year ended December 31, 2020.2021.
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Net Operating Loss Carryforwards

As of December 31, 2020,2021, Lumen Technologies had approximately $5.1$2.9 billion of federal net operating loss carryforwards ("NOLs"), which for U.S. federal income tax purposes can be used to offset future taxable income. These NOLs are primarily related to federal NOLs we acquired through the Level 3 acquisition on November 1, 2017 and are subject to limitations under Section 382 of the Internal Revenue Code and related U.S. Treasury Department regulations. We maintain a Section 382 rights agreement designed to safeguard through late 2023 our ability to use those NOLs. Assuming we can continue using these NOLs in the amounts projected, we expect to reduceutilize a substantial portion of our federal cash taxes forNOLs to offset taxable gains generated by the next several years.completion of our pending divestitures. The amounts of our near-term future tax payments will depend upon many factors, including our future earnings and tax circumstances and resultsthe impact of any corporate tax reform.reform or taxable transactions. Based on current laws and our current assumptions and projections, we estimate our cash income tax liability related to 20212022 will be approximately $100 million. If, as expected, we use a substantial portion of our NOLs in 2022 to offset divestiture-related gains, we anticipate that our cash income tax liabilities will increase substantially in future periods.

We cannot assure you we will be able to use our NOL carryforwards fully. See "Risk Factors—Financial Risks—We may not be able to fully utilize our NOLs" in Item 1A of Part I of our Annual Report on Form 10-K for the year ended December 31, 2020.2021.

Dividends

We currently expect to continue our current practice of paying quarterly cash dividends in respect of our common stock subject to our Board of Directors' discretion to modify or terminate this practice at any time and for any reason without prior notice. Our current quarterly common stock dividend rate is $0.25 per share, as approved by our Board of Directors, which we believe is a dividendpayout rate per share which enables us to balance our multiple objectives of managing our business,and investing in theour business, deleveraging our balance sheet over time and returning a substantial portion of our cash to our shareholders. Assuming continued paymentauthorization by our Board during 20212022 at this rate of $0.25 per share, our average total dividend paid each quarter would be approximately $273$253 million based on the number of our currentcurrently outstanding shares (which figure (i) assumes no increases or decreases in the number of shares and (ii) includes dividend payments in connection with the anticipated vesting of currently outstanding equity awards). Dividend payments upon the vesting of equity incentive awards was $23$19 million during three months ended March 31, 2021.2022. See Risk Factors—"Business Risks" in Item 1A of Part I of our Annual Report on Form 10-K for the year ended December 31, 2020.2021.

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Revolving Facilities and Other Debt Instruments

OnAt March 31, 2022, we had $13.4 billion of outstanding consolidated secured indebtedness, $16.4 billion of outstanding consolidated unsecured indebtedness (including long-term debt reclassified as liabilities held for sale, but excluding finance lease obligations, unamortized premiums, net and unamortized debt issuance costs) and $1.0 billion of unused borrowing capacity under our revolving credit facility, as discussed further below.

Under our amended and restated credit agreement dated as of January 31, 2020 (the "Amended Credit Agreement"), we amended and restated our credit agreement dated June 19, 2017 to, among other things, extend the debt maturities of themaintained at March 31, 2022 (i) a $2.2 billion senior secured revolving credit facility, under which we owed $1.2 billion as of such date, and (ii) $6.2 billion of senior secured term loan facilities established thereunder, to lower interest rates payable thereunder, and to amend the amounts owed under each of the facilities. For additional information, see (i) "—Overview of Sources and Uses of Cash," (ii) Note 5—6—Long-Term Debt and Credit Facilities to our consolidated financial statements in Item 1 of Part I of this report and (iii) Note 6—7—Long-Term Debt and Credit Facilities in Item 8 of Part II of our Annual Report on Form 10-K for the year ended December 31, 2020.2021.

At March 31, 2021,2022, we had $64$47 million of letters of credit outstanding under our $225 million uncommitted letter of credit facility. Additionally, under a separate facility,facilities maintained by one of our affiliates, we had outstanding letters of credit, or other similar obligations, of approximately $30$67 million as of March 31, 2021,2022, of which $10$4 million was collateralized by cash that is reflected on our consolidated balance sheets as restricted cash.

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In addition to its indebtedness under theour Amended Credit Agreement, Lumen Technologies is indebted under its outstanding senior notes, and several of its subsidiaries are indebted under separate credit facilities or senior notes. For information on the terms and conditions of other debt instruments of ours and our subsidiaries, including financial and operating covenants, see (i) Note 5—6—Long-Term Debt and Credit Facilities to our consolidated financial statements in Item 1 of Part I of this report and (ii) "—Other Matters" below.

Pension and Post-retirement Benefit Obligations

We are subject to material obligations under our existing defined benefit pension plans and post-retirement benefit plans. At December 31, 2020,2021, the accounting unfunded status of our qualified and non-qualified defined benefit pension plans and our qualified post-retirement benefit plans was $1.7$1.2 billion and $3.0$2.8 billion, respectively. For additional information about our pension and post-retirement benefit arrangements, see "Critical Accounting Policies and Estimates - Estimates—Pensions and Post-Retirement Benefits" in Item 7 of our Annual Report on Form 10-K for the year ended December 31, 20202021 and see Note 10—11—Employee Benefits to our consolidated financial statements in Item 8 of Part II of the same report.

As of January 1, 2022, we spun off a new pension plan (the "Lumen Pension Plan") from the Lumen Combined Pension Plan ("Combined Pension Plan") in anticipation of the pending sale of the ILEC business, as described further in Note 2—Planned Divestiture of the Latin American and ILEC Businesses to our consolidated financial statements in Item 1 of Part I of this report. As a result, at the time of the spin-off $2.5 billion of pension benefit obligation and $2.2 billion of plan assets were transferred to the Lumen Pension Plan.

Benefits paid by our qualified pension planCombined Pension Plan and the Lumen Pension Plan are paid through athe trust that holds allthe Combined Pension Plan's assets. The pension obligation and pension assets for the Lumen Pension Plan will be revalued in conjunction with the closing of the plan's assets.sale of the ILEC business, and we will make the necessary contributions, if any, to fully fund the Lumen Pension Plan obligation at, or prior to, the time of closing as required under the purchase agreement. Based on current laws and circumstances, we do not expect any contributions to be required for our qualified pension planCombined Pension Plan during 2021.2022. The amount of required contributions to our qualified pension planCombined Pension Plan in 20222023 and beyond will depend on a variety of factors, most of which are beyond our control, including earnings on plan investments, prevailing interest rates, demographic experience, changes in plan benefits and changes in funding laws and regulations. We occasionally make voluntary contributions to our plans in addition to required contributions.contributions and reserve the right to do so in the future. We last made a voluntary contribution to the trust for our qualified pension planCombined Pension Plan during 2018. We may2018, and we currently do not expect to make a voluntary contribution to the trust for our qualified pension plan in 2021.2022.

Substantially all of our post-retirement health care and life insurance benefits plans are unfunded and are paid by us with available cash. AggregateBased on our most recent estimates, we expect to pay $217 million of post-retirement benefits, paid by us under these plans (netnet of participant contributions and direct subsidy receipts) were $211 million, $241 million and $249 millionsubsidies for the years ended December 31, 2020, 2019 and 2018, respectively.full year 2022. For additional information on our expected future benefits payments for our post-retirement benefit plans, please see Note 10—11—Employee Benefits to our consolidated financial statements in Item 8 of Part II of our Annual Report Form 10-K for the year ended December 31, 2020.2021.

The capital markets have been volatile since early 2020, primarily as a result of uncertainties related to the COVID-19 outbreak. U.S. federal governmental actions to stimulate the economy have significantly impacted interest rates. These events could ultimately affect the funding levels of our pension plans and calculations of our liabilities under our pension and other post-employment benefit plans.

For 2021, our expected annual long-term rate of return on the pension plan assets is 5.5%. However, actual returns could be substantially different.

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Our pension plan contains provisions that allow us, from time to time, to offer lump sum payment options to certain former employees in settlement of their future retirement benefits. We record an accounting settlement charge, consisting of the recognition of certain deferred costs of the pension plan, associated with these lump sum payments only if, in the aggregate, they exceed the sum of the annual service and interest costs for the plan’s net periodic pension benefit cost, which represents the settlement accounting threshold. During 2020 and as2021, lump sum pension settlement payments exceeded the settlement threshold. Please see Note 11—Employee Benefits to our consolidated financial statements in Item 8 of MarchPart II of our Annual Report Form 10-K for the year ended December 31, 2021 for additional information. Although the settlement threshold was not reached.exceeded as of, March 31, 2022, it could be reached in subsequent quarters this year.

For 2022, our expected annual long-term rate of return on the pension plan assets is 5.5%. However, actual returns could be substantially different.

See Note 8—Employee Benefits to our consolidated financial statements in Item 1 of Part I of this report for more information.
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Future Contractual Obligations

For information regarding our estimated future contractual obligations, see the MD&A discussion included in Item 7 of Part II of our Annual Report on Form 10-K for the year ended December 31, 2020.2021.

Federal Broadband Support Programs

SinceBetween 2015 and 2021, we have been receiving overreceived approximately $500 million annually through Phase II of the CAF, a program that will end this year.ended on December 31, 2021. In connection with the CAF funding, we mustwere required to meet certain specified infrastructure buildout requirements in 33 states by the end of 2021, which requiresrequired substantial capital expenditures. WhileIn the first quarter of 2022, we are on trackrecognized $59 million of previously deferred revenue related to meet the requirements this year, we cannot provideconclusion of the CAF program based upon our final buildout and filing submissions. The government has the right to audit our compliance with the CAF program and the ultimate outcome of any assurances that we will be ableremaining examinations is unknown, but could result in a liability to timely meet allus in excess of our mandated buildout requirements. In accordance with the Federal Communications Commission's ("FCC") January 2020 order, we elected to receive an additional year of CAF Phase II funding in 2021.reserve accruals established for these matters.

In early 2020, the FCC created the Rural Digital Opportunity Fund (the “RDOF”), which is a new federal support program designed to replace the CAF Phase II program. On December 7, 2020, the FCC allocated in its RDOF Phase I auction $9.2 billion in support payments over 10 years to deploy high speed broadband to over 5.2 million unserved locations. We won bids for RDOF Phase I support payments of $26 million, annually. TheseWe expect our support payments under the RDOF Phase I supportprogram will begin soon after our anticipated receipt of the FCC's approval of our pending application. Assuming we timely complete our pending divestiture of the ILEC business on the terms described herein, we expect a portion of these payments are expectedwill accrue to begin Januarythe purchaser of that business. See Note 2—Planned Divestiture of the Latin American and ILEC Businesses to our consolidated financial statements in Item 1 2022.of Part I of this report.

For additional information on these programs, see (i) "Business—Regulation"Regulation of Our Business" in Item 1 of Part I of our Annual Report on Form 10-K for the year ended December 31, 20202021 and (ii) "Risk Factors—Risks Affecting Our Liquidity and Capital Resources"Financial Risks" in Item 1A of Part I of the same Annual Report.

As part of itsFederal officials have proposed infrastructure plan, the Biden Administration has proposed investing $100 billionchanges to expand internet access in the United States. The plan seeks several other changescurrent programs and laws that could impact us, including proposals designed to increase broadband access, increase competition among broadband providers. Currently, we believeproviders, lower broadband costs and re-adopt "net neutrality" rules similar to those adopted under the Obama Administration. In November 2021, the U.S. Congress enacted legislation that appropriated $65 billion to improve broadband affordability and access, primarily through federally funded state grants. As of the date of this report, the U.S. Department of Commerce is still developing guidance regarding these grants, so it is premature to speculate on the potential impact of these proposalsthis legislation on us.

Historical Information
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Cash Flow Activities

The following table summarizes our consolidated cash flow activities:activities for the three months ended March 31, 2022 and 2021.

Three Months Ended March 31,$ Change Three Months Ended March 31,$ Change
20212020 20222021
(Dollars in millions) (Dollars in millions)
Net cash provided by operating activitiesNet cash provided by operating activities$1,525 1,299 226 Net cash provided by operating activities$1,375 1,525 (150)
Net cash used in investing activitiesNet cash used in investing activities$(675)(939)(264)Net cash used in investing activities(569)(675)(106)
Net cash used in financing activitiesNet cash used in financing activities$(774)(486)288 Net cash used in financing activities(776)(774)

Operating Activities

Net cash provided by operating activities increaseddecreased by $226$150 million for the three months ended March 31, 20212022 as compared to the three months ended March 31, 2020,2021 primarily due to higherlower net income higher accrued payrolladjusted for non-cash expenses and accrued interest, and lower payments on accounts payable,gains, partially offset by decreasedincreased collections on accounts receivable and increased cash payments for post-retirement benefits.receivable. Cash provided by operating activities is subject to variability period over period as a result of timing differences, including with respect to the collection of receivables and payments of interest expense, accounts payable and bonuses.
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TableFor additional information about our operating results, see "Results of Contents

Operations" above.

Investing Activities

Net cash used in our investing activities decreased by $264$106 million for the three months ended March 31, 20212022 as compared to the three months ended March 31, 20202021 primarily due to a decrease in capital expenditures.

Financing Activities

Net cash used in financing activities increased by $288$2 million for the three months ended March 31, 20212022 as compared to the three months ended March 31, 2020,2021 primarily due to higher proceeds from debt issuances in the first quarter of 2020 and the change in net activity of our revolving line of credit agreement, partially offset by a decrease in payments of long-term debt, year-over-year.partially offset by higher net borrowing on the Revolving Credit Facility.

See Note 5—6—Long-Term Debt and Credit Facilities to our consolidated financial statements in Item 1 of Part I of this report for additional information on our outstanding debt securities.

Other Matters

We have cash management and loan arrangements with a majority of our income-generating subsidiaries, in which a substantial portion of the aggregate cash of those subsidiaries' is periodically advanced or loaned to us or our service company affiliate. Although we periodically repay these advances to fund the subsidiaries' cash requirements throughout the year, at any given point in time we may owe a substantial sum to our subsidiaries under these arrangements. In accordance with generally accepted accounting principles, these arrangements are reflected in the balance sheets of our subsidiaries but are eliminated in consolidation and therefore not recognized on our consolidated balance sheets.

We are also are involved in various legal proceedings that could substantially impact our financial position. See Note 12—13—Commitments, Contingencies and Other Items to our consolidated financial statements in Item 1 of Part I of this report for additional information.
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Market Risk

As of March 31, 2021,2022, we are exposed to market risk from changes in interest rates on our variable rate long-term debt obligations and fluctuations in certain foreign currencies. We seek to maintain a favorable mix of fixed and variable rate debt in an effort to limit interest costs and cash flow volatility resulting from changes in rates.

Management periodically reviews our exposure to interest rate fluctuations and periodically implements strategies to manage the exposure. From time to time, we have used derivative instruments to (i) swap our exposure to changing variable interest rates for fixed interest rates or (ii) to swap obligations to pay fixed interest rates for variable interest rates. We have established policies and procedures for risk assessment and the approval, reporting and monitoring of derivative instrument activities. As of March 31, 2021,2022, we did not hold or issue derivative financial instruments for trading or speculative purposes.

In 2019, we executed swap transactionsagreements that reduced our exposure to floating rates with respect to $4.0 billion principal amount of floating rate debt. Certain agreements relating to $2.5 billion of such debt expired on March 31, 2022, with the remainder expiring on June 30, 2022. See Note 10—11—Derivative Financial Instruments to our consolidated financial statements in Item 1 of Part I of this report for additional disclosure regarding our hedging arrangements.

As of March 31, 2021,2022, we had approximately $9.7$10.7 billion of floating rate debt, potentially subject to LIBOR, $4.0$1.5 billion of which was subject to the above-describedremaining hedging arrangements.arrangements described above. A hypothetical increase of 100 basis points in LIBOR relating to our $5.7$9.2 billion of unhedged floating rate debt would, among other things, decrease our annual pre-tax earnings by approximately $57$92 million. Additionally, our credit agreements contain language about a possible change from LIBOR to an alternative index.

We conduct a portion of our business in currencies other than the U.S. dollar, the currency in which our consolidated financial statements are reported. Our European subsidiaries and certain Latin American subsidiaries use the local currency as their functional currency, as the majority of their revenue and purchases are transacted in their local currencies. Certain Latin American countries previously designated as highly inflationary economies use the U.S. dollar as their functional currency. Although we continue to evaluate strategies to mitigate risks related to the effect of fluctuations in currency exchange rates, we will likely recognize gains or losses from international
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transactions. Accordingly, changes in foreign currency rates relative to the U.S. dollar could adversely impact our operating results.

Certain shortcomings are inherent in the method of analysis presented in the computation of exposures to market risks. Actual values may differ materially from those disclosed by us from time to time if market conditions vary from the assumptions used in the analyses performed. These analyses only incorporate the risk exposures that existed at March 31, 2021.2022.

Other Information

Our website is www.lumen.com. We routinely post important investor information in the "Investor Relations" section of our website at ir.lumen.com. The information contained on, or that may be accessed through, our website is not part of this quarterly report. You may obtain free electronic copies of annual reports on Form 10-K, quarterly reports on Form 10-Q, and current reports on Form 8-K filed by us or our affiliates Level 3 Parent, LLC and Qwest Corporation, and all amendments to those reports, in the "Investor Relations" section of our website (ir.lumen.com) under the headings "FINANCIALS" and "SEC Filings." These reports are available on our website as soon as reasonably practicable after they are electronically filed with the SEC. From time to time, we also use our website to webcast our earnings calls and certain of our meetings with investors or other members of the investment community.
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ITEM 3. QUANTITATIVE AND QUALITATIVE DISCLOSURES ABOUT MARKET RISK

See "Liquidity and Capital Resources—Market Risk" in Item 2 of Part I above.

ITEM 4. CONTROLS AND PROCEDURES

Disclosure Controls and Procedures

We maintain disclosure controls and procedures (as defined in Rule 13a-15(e) promulgated under the Securities Exchange Act of 1934 (the “Exchange Act”)) designed to provide reasonable assurance that the information required to be disclosed by us in the reports we file or furnish under the Exchange Act is recorded, processed, summarized, and reported within the time periods specified in the SEC’s rules and forms. These include controls and procedures designed to ensure this information is accumulated and communicated to our senior management, including our Chief Executive Officer and Chief Financial Officer, as appropriate to allow timely decisions regarding required disclosure. Management, with the participation of our Chief Executive Officer, Jeff K. Storey, and our Executive Vice President and Chief Financial Officer, Indraneel Dev,Chris Stansbury, evaluated the effectiveness of our disclosure controls and procedures as of March 31, 2021.2022. Based on this evaluation, our Chief Executive Officer and Chief Financial Officer concluded our disclosure controls and procedures were effective, as of March 31, 2021,2022, in providing reasonable assurance the information required to be disclosed by us in this report was accumulated and communicated in the manner provided above.

Changes in Internal Control Over Financial Reporting

There have been no changes in our internal control over financial reporting (as defined in RulesRule 13a-15(f) or 15d-15(f) of the Exchange Act) that occurred during the first quarter of 20212022 that have materially affected, or are reasonably likely to materially affect, our internal control over financial reporting.

Inherent Limitations of Internal Controls

The effectiveness of our or any system of disclosure controls and procedures is subject to certain limitations, including the exercise of judgment in designing, implementing and evaluating the controls and procedures, the assumptions used in identifying the likelihood of future events and the inability to eliminate misconduct completely. As a result, there can be no assurance that our disclosure controls and procedures will detect all errors or fraud. By their nature, our or any system of disclosure controls and procedures can provide only reasonable assurance regarding management's control objectives.

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PART IIOTHER INFORMATION
ITEM 1. LEGAL PROCEEDINGS

The information contained in Note 12—13—Commitments, Contingencies and Other Items included in Item 1 of Part I of this quarterly report on Form 10-Q is incorporated herein by reference. The ultimate outcome of the matters described in Note 1213 may differ materially from the outcomes anticipated, estimated, projected or implied by us in certain of our statements appearing in such Note, and proceedings currently viewed as immaterial by us may ultimately materially impact us. For more information, see “Risk Factors—Risks Relating to Legal and Regulatory Matters—Our pending legal proceedings could have a material adverse impact on our financial condition and operating results, on the trading price of our securities and on our ability to access the capital markets” in Item 1A of Part I of our Annual Report on Form 10-K for the year ended December 31, 2020.2021.

ITEM 1A. RISK FACTORS

Our operations and financial results are subject to various risks and uncertainties, which could adversely affect our business, financial condition or future results. We urge you to carefully consider (i) the other information set forth in this report and (ii) the risk factors discussed in Part I, Item 1A of our Annual Report on Form 10-K for the year ended December 31, 2020.

2021.
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ITEM 2. UNREGISTERED SALES OF EQUITY SECURITIES AND USE OF PROCEEDS

Issuer Purchases of Equity Securities

The following table contains information about shares of our previously-issued common stock that we withheld from employees upon vesting of their stock-based awards during the first quarter of 20212022 to satisfy the related tax withholding obligations:
Total Number of
Shares Withheld
for Taxes
Average Price Paid
Per Share
Period  
Jan-2123,948 $11.04 
Feb-21974,377 $11.94 
Mar-212,404,398 $12.52 
Total3,402,723 
Total Number of
Shares Withheld
for Taxes
Average Price Paid
Per Share
Period  
Jan-2210,750 $13.77 
Feb-2216,668 $12.57 
Mar-222,911,740 $10.42 
Total2,939,158 

ITEM 5. OTHER INFORMATION

As we continue to evaluate our disclosure obligations under Section 13(r) of the Exchange Act in connection with the matter outlined below, theThe following disclosure is being made under Section 13(r) of the Exchange Act out of an abundance of caution:Act:

We areDuring the first quarter of 2022, we terminated our commercial activities within Russia. Prior to doing so, we were required to engage on a regular basis with the Russian Federal Security Service (“FSB”) in the FSB’s official capacity of regulating our use of technology in Russia in connection with providing commercial services therein through our local subsidiary. On March 2, 2021, the U.S. Secretary of State designated the FSB as a party subject to the provisions of U.S. Executive Order No. 13382 issued in 2005. There are noWe do not derive any gross revenues or net profits directly associated with any such dealings by us with the FSB and all such dealings arewere explicitly authorized by General License 1B issued by the U.S. Department of the Treasury’s Office of Foreign Assets Control. We plan to continue these activities as required to continue to provide commercial services in Russia.

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ITEM 6. EXHIBITS

Exhibits identified in parentheses below are on file with the SEC and are incorporated herein by reference. All other exhibits are provided as part of this electronic submission.

Exhibit
Number
Description
10.1*
10.2*
31.1*
31.2*
32.1*
32.2*
101*
Financial statements from the Quarterly Report on Form 10-Q of Lumen Technologies, Inc. for the period ended March 31, 2021,2022, formatted in Inline XBRL: (i) the Consolidated Statements of Operations, (ii) the Consolidated Statements of Comprehensive Income, (iii) the Consolidated Balance Sheets, (iv) the Consolidated Statements of Cash Flows, (v) the Consolidated Statements of Stockholders' Equity and (vi) the Notes to Consolidated Financial Statements.
104*Cover page formatted as Inline XBRL and contained in Exhibit 101.

*    Exhibit filed herewith.


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SIGNATURE

Pursuant to the requirements of Section 13 or 15(d) of the Securities Exchange Act of 1934, the registrant has duly caused this report to be signed on its behalf by the undersigned, thereunto duly authorized on May 5, 2021.4, 2022.
 LUMEN TECHNOLOGIES, INC.
 By:/s/ Eric J. MortensenAndrea Genschaw
Eric J. MortensenAndrea Genschaw
Senior Vice President, - Controller
 (Principal Accounting Officer)
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