Table of Contents

UNITED STATES
SECURITIES AND EXCHANGE COMMISSION
Washington, D.C. 20549
 
FORM 10-Q
 
(Mark One)

xQUARTERLY REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934
For the quarterly period ended December 31, 20162017
or
¨TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934

For the transition period from __________ to __________.

Commission file number 0-5734
 
AGILYSYS, INC.
(Exact name of registrant as specified in its charter)
 
Ohio 34-0907152
(State or other jurisdiction of
incorporation or organization)
 
(I.R.S. Employer
Identification No.)
   
425 Walnut Street,1000 Winward Concourse, Suite 1800,250,
Cincinnati, OhioAlpharetta, Georgia
 4520230005
(Address of principal executive offices) (ZIP Code)
   
(770) 810-7800
(Registrant’s telephone number, including area code)
   
N/A
(Former name, former address and former fiscal year, if changed since last report)
 

Indicate by check mark whether the registrant (1) has filed all reports required to be filed by Section 13 or 15(d) of the Securities Exchange Act of 1934 during the preceding 12 months (or for such shorter period that the registrant was required to file such reports), and (2) has been subject to such filing requirements for the past 90 days. Yes x No ¨

Indicate by check mark whether the registrant has submitted electronically and posted on its corporate Web site, if any, every Interactive Data File required to be submitted and posted pursuant to Rule 405 of Regulation S-T (§232.405 of this chapter) during the preceding 12 months (or for such shorter period that the registrant was required to submit and post such files). Yes x No ¨

Indicate by check mark whether the registrant is a large accelerated filer, an accelerated filer, a non-accelerated filer, or a smaller reporting company. See the definitions of “large accelerated filer,” “accelerated filer,” and “smaller reporting company” in Rule 12b-2 of the Exchange Act. (Check one):
Large accelerated filer¨ Accelerated filerx
     
Non-accelerated filer¨(Do not check if a smaller reporting company)Smaller reporting company¨
    
Indicate by check mark whether the registrant is a shell company (as defined in Rule 12b-2 of the Exchange Act). Yes ¨ No x

The number of Common Shares of the registrant outstanding as of February 3, 2017January 22, 2018 was 23,228,660.23,313,156.

AGILYSYS, INC.
Index

    
 
 Item 1Financial Statements
    
  Condensed Consolidated Balance Sheets (Unaudited) - December 31, 20162017 and March 31, 20162017
    
  Condensed Consolidated Statements of Operations (Unaudited) - Three and Nine Months Ended December 31, 20162017 and December 31, 20152016
    
  Condensed Consolidated Statements of Comprehensive Loss (Unaudited) - Three and Nine Months Ended December 31, 20162017 and December 31, 20152016
    
  Condensed Consolidated Statements of Cash Flows (Unaudited) - Nine Months Ended December 31, 20162017 and December 31, 20152016
    
  Notes to Condensed Consolidated Financial Statements (Unaudited)
 Item 2Management’s Discussion and Analysis of Financial Condition and Results of Operations
    
 Item 3Quantitative and Qualitative Disclosures About Market Risk
    
 Item 4Controls and Procedures
    
Part II. Other Information 
    
 Item 1    Legal Proceedings
    
 Item 1ARisk Factors
    
 Item 2Unregistered Sales of Equity Securities and Use of Proceeds
    
 Item 3Defaults Upon Senior Securities
    
 Item 4Mine Safety Disclosures
    
 Item 5Other Information
    
 Item 6Exhibits
    
Signatures   





AGILYSYS, INC.
CONDENSED CONSOLIDATED BALANCE SHEETS
(Unaudited)
December 31,
2016
 March 31,
2016
December 31,
2017
 March 31,
2017
(In thousands, except share data)
      
ASSETS      
Current assets:      
Cash and cash equivalents$52,713
 $60,608
$37,615
 $49,255
Accounts receivable, net of allowance for doubtful accounts of $654 and $617, respectively15,308
 22,017
Accounts receivable, net of allowance for doubtful accounts of $751 and $509, respectively14,746
 15,598
Inventories2,084
 2,692
2,131
 2,211
Prepaid expenses and other current assets8,593
 10,184
6,849
 6,456
Total current assets78,698
 95,501
61,341
 73,520
Property and equipment, net13,829
 14,197
17,760
 16,000
Goodwill19,622
 19,622
19,622
 19,622
Intangible assets, net8,542
 8,576
8,496
 8,530
Software development costs, net48,537
 44,215
46,086
 46,999
Other non-current assets2,477
 3,046
2,613
 2,634
Total assets$171,705
 $185,157
$155,918
 $167,305
LIABILITIES AND SHAREHOLDERS' EQUITY      
Current liabilities:      
Accounts payable$8,623
 $7,761
$8,175
 $8,702
Deferred revenue27,243
 33,241
23,433
 29,183
Accrued liabilities10,622
 12,980
9,843
 8,331
Capital lease obligations, current119
 118
113
 121
Total current liabilities46,607
 54,100
41,564
 46,337
Deferred income taxes, non-current3,180
 3,075
2,105
 3,181
Capital lease obligations, non-current136
 215
50
 116
Other non-current liabilities4,076
 4,294
3,985
 4,002
Commitments and contingencies (see Note 7)
 
Commitments and contingencies (see Note 6)
 
Shareholders' equity:      
Common shares, without par value, at $0.30 stated value; 80,000,000 shares authorized; 31,606,831 shares issued; and 23,207,376 and 22,942,586 shares outstanding at December 31, 2016 and March 31, 2016, respectively9,482
 9,482
Treasury shares, 8,399,455 and 8,664,245 at December 31, 2016 and March 31, 2016, respectively(2,521) (2,600)
Common shares, without par value, at $0.30 stated value; 80,000,000 shares authorized; 31,606,831 shares issued; and 23,402,512 and 23,210,682 shares outstanding at December 31, 2017 and March 31, 2017, respectively9,482
 9,482
Treasury shares, 8,204,319 and 8,396,149 at December 31, 2017 and March 31, 2017, respectively(2,463) (2,519)
Capital in excess of stated value(7,045) (7,645)(2,418) (5,782)
Retained earnings117,979
 124,413
103,812
 112,692
Accumulated other comprehensive loss(189) (177)(199) (204)
Total shareholders' equity117,706
 123,473
108,214
 113,669
Total liabilities and shareholders' equity$171,705
 $185,157
$155,918
 $167,305

See accompanying notes to condensed consolidated financial statements.

AGILYSYS, INC.
CONDENSED CONSOLIDATED STATEMENTS OF OPERATIONS
(Unaudited)
Three months ended Nine months endedThree months ended Nine months ended
December 31, December 31,December 31, December 31,
(In thousands, except share data)
2016 2015 2016 20152017 2016 2017 2016
Net revenue:              
Products$10,006
 $11,924
 $30,257
 $30,678
$8,156
 $10,006
 $25,758
 $30,257
Support, maintenance and subscription services16,234
 14,896
 47,087
 44,460
17,215
 16,234
 50,990
 47,087
Professional services7,208
 4,487
 19,732
 13,304
5,939
 7,208
 18,557
 19,732
Total net revenue33,448
 31,307
 97,076
 88,442
31,310
 33,448
 95,305
 97,076
Cost of goods sold:              
Products (inclusive of developed technology amortization)7,530
 6,991
 22,217
 17,035
6,820
 7,530
 19,862
 22,217
Support, maintenance and subscription services4,464
 4,076
 12,714
 11,413
4,132
 4,464
 12,610
 12,714
Professional services5,213
 3,732
 13,835
 9,496
4,730
 5,213
 15,160
 13,835
Total cost of goods sold17,207
 14,799
 48,766
 37,944
15,682
 17,207
 47,632
 48,766
Gross profit16,241
 16,508
 48,310
 50,498
15,628
 16,241
 47,673
 48,310
48.6% 52.7% 49.8% 57.1%49.9% 48.6% 50.0% 49.8%
Operating expenses:              
Product development6,847
 6,969
 20,647
 20,021
7,269
 6,847
 20,708
 20,647
Sales and marketing5,000
 4,618
 15,746
 14,396
4,278
 5,000
 13,616
 15,746
General and administrative3,678
 5,517
 13,692
 15,897
6,114
 3,678
 18,475
 13,692
Depreciation of fixed assets598
 569
 1,791
 1,627
581
 598
 1,892
 1,791
Amortization of intangibles353
 321
 1,031
 937
471
 353
 1,421
 1,031
Restructuring, severance and other charges1,394
 8
 1,484
 (53)378
 1,394
 1,241
 1,484
Asset write-offs and other fair value adjustments
 
 
 (175)
Legal settlements
 185
 85
 185
150
 
 150
 85
Operating loss(1,629) (1,679) (6,166) (2,337)(3,613) (1,629) (9,830) (6,166)
Other (income) expense:              
Interest income(86) (21) (135) (70)(13) (86) (64) (135)
Interest expense3
 8
 11
 20
3
 3
 7
 11
Other expense, net62
 63
 140
 40
(46) 62
 (196) 140
Loss before taxes(1,608) (1,729) (6,182) (2,327)(3,557) (1,608) (9,577) (6,182)
Income tax expense (benefit)129
 (56) 252
 (100)
Income tax (benefit) expense(1,623) 129
 (1,439) 252
Net loss$(1,737) $(1,673) $(6,434) $(2,227)$(1,934) $(1,737) $(8,138) $(6,434)
              
Weighted average shares outstanding22,611
 22,493
 22,605
 22,479
22,851
 22,611
 22,777
 22,605
Loss per share - basic and diluted:              
Loss per share$(0.08) $(0.07) $(0.28) $(0.10)$(0.08) $(0.08) $(0.36) $(0.28)
              

See accompanying notes to condensed consolidated financial statements.

AGILYSYS, INC.
CONDENSED CONSOLIDATED STATEMENTS OF COMPREHENSIVE LOSS
(Unaudited)


Three months ended Nine months endedThree months ended Nine months ended
December 31, December 31,December 31, December 31,
(In thousands)2016 2015 2016 20152017 2016 2017 2016
Net loss$(1,737) $(1,673) $(6,434) $(2,227)$(1,934) $(1,737) $(8,138) $(6,434)
Other comprehensive loss, net of tax:       
Other comprehensive gain/(loss), net of tax:       
Unrealized foreign currency translation adjustments(5) (8) (12) (27)(17) (5) 5
 (12)
Total comprehensive loss$(1,742) $(1,681) $(6,446) $(2,254)$(1,951) $(1,742) $(8,133) $(6,446)

See accompanying notes to condensed consolidated financial statements.

AGILYSYS, INC.
CONDENSED CONSOLIDATED STATEMENTS OF CASH FLOWS
(Unaudited)
Nine months endedNine months ended
December 31,December 31,
(In thousands)2016 20152017 2016
Operating activities      
Net loss$(6,434) $(2,227)$(8,138) $(6,434)
   
Adjustments to reconcile net loss to net cash used in operating activities      
Net restructuring, severance and other charges819
 (643)262
 819
Net legal settlements(100) 170
150
 (100)
Loss on disposal of property & equipment5
 262

 5
Depreciation1,791
 1,627
1,892
 1,791
Amortization1,031
 1,704
1,421
 1,031
Amortization of developed technology5,705
 
7,371
 5,705
Deferred income taxes105
 
(1,214) 105
Share-based compensation782
 2,318
3,776
 782
Asset write-offs and other fair value adjustments
 (175)
Change in cash surrender value of company owned life insurance policies
 
11
 
Changes in operating assets and liabilities:      
Accounts receivable6,668
 4,527
903
 6,668
Inventories597
 (1,696)87
 597
Prepaid expense1,306
 (2,769)
Prepaid expense and other current assets460
 1,306
Accounts payable714
 (4,399)5
 714
Deferred revenue(4,601) 5,516
(5,787) (4,601)
Accrued liabilities(2,558) 4,394
1,681
 (2,558)
Income taxes payable104
 (65)(503) 104
Other changes, net(541) (230)(279) (541)
Net cash used in operating activities5,393
 8,314
Net cash provided by operating activities2,098
 5,393
Investing activities      
Capital expenditures(2,199) (3,617)(5,289) (3,327)
Capitalized software development costs(10,302) (13,488)(7,272) (9,174)
Investments in corporate-owned life insurance policies(1) (65)(27) (1)
Net cash used in investing activities(12,502) (17,170)(12,588) (12,502)
Financing activities      
Payments to settle contingent consideration arising from business acquisition(197) 

 (197)
Repurchase of common shares to satisfy employee tax withholding(404) (435)(1,190) (404)
Principal payments under long-term obligations(86) (29)(92) (86)
Net cash used in financing activities(687) (464)(1,282) (687)
Effect of exchange rate changes on cash(99) (95)132
 (99)
Net decrease in cash and cash equivalents(7,895) (9,415)(11,640) (7,895)
Cash and cash equivalents at beginning of period$60,608
 $75,067
$49,255
 $60,608
Cash and cash equivalents at end of period$52,713
 $65,652
$37,615
 $52,713
      
SUPPLEMENTAL SCHEDULE OF NON-CASH INVESTING ACTIVITIES:      
Accrued capital expenditures$293
 $261
$81
 $293
Accrued capitalized software development costs684
 505
107
 684
Leasehold improvements acquired under lease arrangement
 997

See accompanying notes to condensed consolidated financial statements.

AGILYSYS, INC.
NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS
(Unaudited)
(Table amounts in thousands, except per share data)


1. Nature of Operations and Financial Statement Presentation
Nature of Operations

Agilysys is a leading technology company that provides innovative software and services for point-of-sale (POS), reservation and table management, property management (PMS), inventory and procurement, workforce management, analytics, document management, and mobile and wireless solutions and servicesexclusively to the hospitality industry.  Our solutionsproducts and services allow property managersoperators to betterstreamline operations, improve efficiency and understand customer needs across their properties to deliver a superior overall guest experience. The result is improved guest loyalty, growth in wallet share and increased revenue as they connect interact and transact with their customersguests based upon a single integrated view of individual preferences and enhance their customer relationships by streamlining operations, improving efficiency, increasing guest recruitment and wallet share, and enhancing the overall guest experience.interactions. We serve four major market sectors: Gaming, both corporate and tribal; Hotels, Resorts and Cruise; Corporate Foodservice Management; and Restaurants, Universities, Stadia and Healthcare. A significant portion of our consolidated revenue is derived from contract support, maintenance and subscription services.

We operate throughoutAgilysys operates across North America, Europe, Asia-Pacific, and Asia,India with corporate servicesheadquarters located in Alpharetta, GA. For more information, visit www.agilysys.com.


Basis of Presentation

The accompanying unaudited Condensed Consolidated Financial Statements include our accounts consolidated with our wholly-owned subsidiaries. All significant intercompany accounts and transactions have been eliminated in consolidation. Our fiscal year ends on March 31st. References to a particular year refer to the fiscal year ending in March of that year. For example, fiscal 20172018 refers to the fiscal year ending March 31, 2017.2018.

Our unaudited interim financial statements are prepared in accordance with U.S. generally accepted accounting principles (GAAP) for interim financial information, the instructions to the Quarterly Report on Form 10-Q (Quarterly Report) under the Securities Exchange Act of 1934, as amended (the Exchange Act), and Rule 10-01 of Regulation S-X under the Exchange Act. Certain information and footnote disclosures normally included in the annual financial statements prepared in accordance with GAAP have been condensed or omitted pursuant to such rules and regulations relating to interim financial statements.

The Condensed Consolidated Balance SheetSheets as of December 31, 2017 and 2016, as well as the Condensed Consolidated Statements of Operations, Condensed Consolidated Statements of Comprehensive Loss, and the Condensed Consolidated Statements of Cash Flow for the three and nine months ended December 31, 20162017 and 2015,2016, are unaudited. However, these financial statements have been prepared on the same basis as those in the audited annual financial statements. In the opinion of management, all adjustments of a recurring nature necessary to fairly state the results of operations, financial position, and cash flows have been made.

These unaudited interim financial statements should be read together with the consolidated financial statements and related notes included in our Annual Report on Form 10-K for the year ended March 31, 20162017, filed with the Securities and Exchange Commission (SEC) on June 10, 2016.2, 2017.

Correction of Errors

In connection with the preparation of our Condensed Consolidated Financial Statements for the second quarter of fiscal 2016, we identified errors in the manner in which we recognized revenue on contract support.  Contract support revenue is recognized ratably over the term of the customer arrangement.  In certain instances where contract support is an element of a multiple-element arrangement, we use a hierarchy to determine the fair value allocation for recognition of revenue on each deliverable.  An error related to an input used in this allocation resulted in the overstatement of contract, maintenance, and support revenue of $0.4 million for the three months ended June 30, 2015.  The error was identified and corrected during the second quarter of fiscal 2016.  Additionally, during the second quarter of fiscal 2016, we identified


errors in the manner in which we capitalize internal labor on software development projects.   An error in the method by which internal resources account for administrative time resulted in the over capitalization of costs during the last six months of fiscal 2015 and the first three months of fiscal 2016.  The error for each of the three months ended December 31, 2014, March 31, 2015, and June 30, 2015, was $0.1 million. We corrected these errors during the second quarter of fiscal 2016.

In accordance with accounting guidance found in ASC 250-10 (SEC Staff Accounting Bulletin No. 99, Materiality), we assessed the materiality of the errors and concluded that the errors were not material to any of our previously issued financial statements. Correction of the errors is also not material to the three and nine months ended December 31, 2015 or fiscal 2016 annual results.






2. Summary of Significant Accounting Policies
A detailed description of our significant accounting policies can be found in the audited financial statements for the fiscal year ended March 31, 20162017, included in our Annual Report on Form 10-K. Our accounting policy for share-based compensation changed with the adoption of Accounting Standards Update ("ASU") No. 2016-09, as described further below. There have been no other material changes to our significant accounting policies and estimates from those disclosed therein.

Reclassification - Certain prior year balances have been reclassified to conform to the current year presentation. Specifically, we reclassified certain software development costs to property and equipment during the year ended March 31, 2017, which impacted the Condensed Consolidated Statement of Cash Flows for the nine months ended December 31, 2016 in the amount of $1.1 million.

Adopted and Recently Issued Accounting Pronouncements

In August 2016,January 2017, the FASB issuedFinancial Accounting Standards Update (ASU) 2016-15, “StatementBoard ("FASB") issued ASU No. 2017-01, Business Combinations (Topic 805): Clarifying the Definition of Cash Flowsa Business, and ASU No. 2017-04, Intangibles- Goodwill and Other (Topic 230): Classification of Certain Cash Receipts and Cash Payments."350) - Simplifying the Test for Goodwill Impairment. ASU 2016-15No. 2017-01 clarifies the classificationdefinition of receiptsa business with the objective of adding guidance to assist entities with evaluating whether transactions should be accounted for as acquisitions (or disposals) of assets or businesses. The definition of a business affects many areas of accounting including acquisitions, disposals, goodwill, and payments in the statement of cash flows. ASU 2016-15 providesconsolidation. The guidance related to (1) debt prepayment or debt extinguishment costs, (2) settlement and payment of zero coupon debt instruments, (3) contingent consideration, (4) proceeds from settlement of insurance claims, (5) proceeds from settlement of corporate and bank owned life insurance policies, (6) distributions from equity method investees, (7) cash receipts from beneficial interests obtained by a transferor, and (8) general guidelines for cash receipts and payments that have more than one aspect of classification. ASU 2016-15 is effective for annual periods beginning after December 15, 2017, including interim periods within those periods. Early adoptionASU No. 2017-04 eliminates Step 2 of the goodwill impairment test and requires a goodwill impairment to be measured as the amount by which a reporting unit’s carrying amount exceeds its fair value, not to exceed the carrying amount of its goodwill. The ASU is permitted. Weeffective for annual or any interim goodwill impairment tests in fiscal years beginning after December 15, 2019. While we are evaluatingstill assessing the impact of this standard, we do not believe that the adoptingadoption of this guidance will have a material impact on futureour consolidated financial statements and disclosures.statements.

In MarchOctober 2016, the FASB issued ASU 2016-09, ImprovementsNo. 2016-16, Income Taxes (Topic 740): Intra-Entity Transfers of Assets Other Than Inventory, which requires entities to Employee Share-Based Payment Accounting. The amendments in this update involve several aspects of accounting for share-based payment transactions, includingrecognize the income tax consequences classification of awards, and classification onan intra-entity transfer of an asset other than inventory when the statement of cash flows. For public business entities, the amendments in this update aretransfer occurs. The new guidance is effective for annual reporting periods beginning after December 15, 2016, and interim periods within those2017. Early adoption is permitted as of the beginning of an annual periods.reporting period. The new standard must be adopted using a modified retrospective transition method, with the cumulative effect recognized as of the date of initial adoption. We are evaluatingdo not believe that the impactadoption of adopting this guidance will have a material impact on our consolidated financial statements.

In March 2016, the FASB issued ASU 2016-08, Revenue from Contracts with Customers.No. 2016-09, Compensation-Stock Compensation (Topic 718), which amends the accounting for stock-based compensation. The amendments in this update clarify the implementation guidance on principals versus agent considerations in FASB ASC 606. Therequires excess tax benefits and deficiencies to be recognized as a component of income tax expense rather than of stockholders’ equity and also allows an entity to make an accounting policy election to either estimate expected forfeitures or to account for them as they occur. ASU No. 2016-09 is effective date and transition requirements for the amendments in this update are the same as the effective date and transition requirements of ASU 2014-09 described below. We are evaluating the impact of adopting this guidance on our consolidated financial statements.

In May 2014, the FASB issued Accounting Standards Update (ASU) No. 2014-09, Revenue from Contracts with Customers, which converges the FASB and the International Accounting Standards Board standard on revenue recognition. Areas of revenue recognition that will be affected include, but are not limited to, transfer of control, variable consideration, allocation of transfer pricing, licenses, time value of money, contract costs and disclosures. In August 2015, the FASB amended the effective date and early adoption is permitted only for fiscal yearsannual reporting periods beginning after December 15, 2016. We are currently evaluatingThe Company adopted the impact thatASU in the quarter ended June 30, 2017, which is the first quarter for our annual period beginning April 1, 2017.  The following summarizes the effects of the adoption of ASU 2014-09 will have on ourthe Company's unaudited condensed consolidated financial statements orstatements:

Income taxes - In the first quarter of 2018, we did not recognize the discrete benefit related disclosures.to $4.4 million of tax deductions in excess of recorded windfall tax benefits associated with stock-based compensation due to the Company’s full valuation allowance on its U.S. federal net operating losses.

Forfeitures - Prior to adoption, the Company recognized share-based compensation expense net of estimated forfeitures based on a rate management updated at least annually to reflect expected forfeitures over the vesting period. Upon adoption, the Company will no longer apply a forfeiture rate and instead will account for forfeitures as they occur. The Company applied the modified retrospective adoption approach and recorded a cumulative-

effect adjustment of approximately $0.7 million to opening retained earnings. Prior periods have not been adjusted.

In February 2016, the FASB issued ASU No. 2016-02, Leases. The amendments in this update include a new FASB ASC Topic 842,Leases (Topic 842), which supersedes Topic 840. The core principle of Topic 842 is that a lessee shouldwill require lessees to recognize the assets and liabilities that arisefor leases with lease terms of more than 12 months. Consistent with current GAAP, the recognition, measurement, and presentation of expenses and cash flows arising from leases. For public business entities,a lease by a lessee primarily will depend on its classification as a finance or operating lease. However, unlike current GAAP, which requires only capital leases to be recognized on the amendments in this update arebalance sheet, the new guidance will require both types of leases to be recognized on the balance sheet. The new guidance is effective for fiscal yearsall periods beginning after December 15, 2018 including interim periods within those fiscal years. Early application is permitted for

all entities as of the beginning of interim or annual reporting periods. We are evaluating the impact of adopting this guidance on our consolidated financial statements.

The FASB has also issued the following standards which provide additional clarification and implementation guidance on the previously issued ASU 2014-09 and have the same effective date as the original standard: ASU 2016-12 and ASU 2016-10, “Revenue from Contracts with Customers: Identifying Performance Obligations and Licensing (Topic 606). Wewe are currently evaluating the impacteffects that the adoption of the related ASU 2014-09 standardsNo. 2016-02 will have on our consolidated financial statements, but anticipate that the new guidance will materially impact our consolidated financial statements given the significance of our leases.

In May 2014, the FASB issued ASU No. 2014-09, Revenue from Contracts with Customers (Topic 606). ASU No. 2014-09 supersedes the revenue recognition requirements in Topic 605, Revenue Recognition, and most industry-specific revenue recognition guidance throughout the Industry Topics of the Accounting Standards Codification. Additionally, this update supersedes some cost guidance included in Subtopic 605-35, Revenue Recognition-Construction-Type and Production-Type Contracts. The core principle of the guidance is that an entity should recognize revenue to depict the transfer of promised goods or services to customers in an amount that reflects the consideration to which the entity expects to be entitled in exchange for those goods or services. As originally issued, this guidance was effective for interim and annual reporting periods beginning after December 15, 2016, and early adoption was not permitted. In July 2015, the FASB deferred the effective date by one year, to interim and annual reporting periods beginning after December 15, 2017. The standard allows entities to apply the standard retrospectively to each prior reporting period presented (“full retrospective adoption”) or retrospectively with the cumulative effect of initially applying the standard recognized at the date of initial application (“modified retrospective adoption”). We plan to adopt ASU No. 2014-09 on its effective date for us beginning April 1, 2018 and we are still evaluating both options and their effect on our financial statements and business.

We expect to identify similar performance obligations under Topic 606 as compared with deliverables and separate units of account previously identified. As a result, we expect the timing of our revenue to occur in similar periods but we are still evaluating this theory especially with respect to multiple service contracts. We are assessing the new standard’s requirement to apply a single method to measure progress towards satisfaction of performance obligations recognized over time in our contracts that contain multiple services. We are evaluating our multiple service contracts to determine if the services are a single performance obligation under this new standard requiring a single method of measurement. We are assessing the new standards requirement to allocate the transaction prices of our contracts based on the relative stand-alone selling price of each our performance obligations. We are evaluating the stand-alone selling prices for our performance obligations. We are also assessing the new standard’s requirement to capitalize costs associated with obtaining customer contracts, including commission payments, which are currently expensed as incurred for all commissions earned subsequent to the year ended March 31, 2016. We are evaluating the period over which to amortize these capitalized costs and the applicability of the practical expediency exception which permits the continuation of expensing these costs for amortization periods of one year or less. In addition, for sales transactions that have been billed, but for which the recognition of revenue has been deferred and the related disclosures.account receivable has not been collected, we currently do not recognize deferred revenue or the related accounts receivable on our consolidated balance sheet. Under the new standard, we will record accounts receivable and related contract liabilities for non-cancelable contracts with customers when the right to consideration is unconditional, which we currently expect will result in increases in accounts receivable and contract liabilities (currently presented as deferred revenue) on our consolidated balance sheet, compared to our current presentation. We are continuing to review the impacts of adopting ASU No. 2014-09 to our consolidated financial statements and these preliminary assessments of the impacts to our consolidated financial statements are subject to change. We expect to conclude our assessments of the impacts of adoption sometime during our fourth quarter ending March 31, 2018.

Management continually evaluates the potential impact, if any, of all recent accounting pronouncements on our consolidated financial statements or related disclosures and, if significant, makes the appropriate disclosures required by such new accounting pronouncements.


3. Restructuring Charges

We recognize restructuring charges when a plan that materially changes the scope of our business or the manner in which that business is conducted is adopted and communicated to the impacted parties, and the expenses have been incurred or are reasonably estimable.

Fiscal 20162018 Restructuring Activity

Q4Q3 - In the fourththird quarter of fiscal 2016,2018, we continued our efforts to better align product development and general and administrative functions with our company strategy and to reduce operating costs and announced a partnership to resell a third party workforce management solution. We recorded $0.3$0.2 million in restructuring charges related to the Q4 fiscal 2016 restructuring activityour ongoing efforts to better allocate resources to our crucial revenue growth areas while increasing internal efficiencies in fiscal 2016, comprised of severance and other employee related benefits.non-revenue generating areas.

During the third quarter of fiscal 2017, we completed these activities and recorded $0.2 million in restructuring charges comprised of severance and other employee related benefits and early contract termination costs. We do not anticipate any additional costs associated with this restructuring activity. As of December 31, 2016,2017, we had a remaining liability of approximately $0.2 million.million recorded for the Q3 fiscal 2018 restructuring activity.

Following is a reconciliation of the beginning and ending balances of the restructuring liability:

 Balance at     Balance at
 March 31, Provision /   December 31,
(In thousands)2016 Adjustments Payments 2016
Fiscal 2016 Restructuring Plan:       
Severance and other employment costs$311
 $170
 $(305) $176
Early contract termination costs$
 $43
 $
 $43
        
Total restructuring costs$311
 $213
 $(305) $219
 Balance at  Balance at
 March 31,Provision/ December 31,
(in thousands)2017AdjustmentsPayments2017
Fiscal 2018 Restructuring Plan:    
Restructuring and other employment costs$
$1,024
$(821)$203
     
Total restructuring costs$
$1,024
$(821)$203



4. Intangible Assets and Software Development Costs

The following table summarizes our intangible assets and software development costs:
December 31, 2016 March 31, 2016December 31, 2017 March 31, 2017
Gross Net Gross NetGross Net Gross Net
carryingAccumulatedcarrying carryingAccumulatedcarryingcarryingAccumulatedcarrying carryingAccumulatedcarrying
(In thousands)amountamortizationamount amountamortizationamountamountamortizationamount amountamortizationamount
Amortized intangible assets:      
Customer relationships$10,775
$(10,775)$
 $10,775
$(10,775)$
$10,775
$(10,775)$
 $10,775
$(10,775)$
Non-competition agreements2,700
(2,700)
 2,700
(2,700)
2,700
(2,700)
 2,700
(2,700)
Developed technology10,317
(10,055)262
 10,660
(10,398)262
10,055
(10,055)
 10,055
(10,055)
Accumulated impairment(262) N/A
(262) (262) N/A
(262)
Trade names230
(88)142
 230
(54)176
230
(134)96
 230
(100)130
Patented technology80
(80)
 80
(80)
80
(80)
 80
(80)
23,840
(23,698)142
 24,183
(24,007)176
23,840
(23,744)96
 23,840
(23,710)130
Unamortized intangible assets:      
Trade names9,200
 N/A
9,200
 9,200
 N/A
9,200
8,400
 N/A
8,400
 8,400
 N/A
8,400
Accumulated impairment(570) N/A
(570) (570) N/A
(570)
Finite life reclassification(230)N/A
(230) (230) N/A
(230)
8,400
 N/A
8,400
 8,400
 N/A
8,400
Total intangible assets$32,240
$(23,698)$8,542
 $32,583
$(24,007)$8,576
$32,240
$(23,744)$8,496

$32,240
$(23,710)$8,530
      
Software development costs$47,989
$(8,049)$39,940
 $6,359
$(2,344)$4,015
$53,368
$(17,727)$35,641
 $46,598
$(10,356)$36,242
Project expenditures not yet in use9,988

9,988
 41,591

41,591
10,445

10,445
 10,757

10,757
Accumulated impairment(1,391) N/A
(1,391) (1,391) N/A
(1,391)
Total software development costs$56,586
$(8,049)$48,537
 $46,559
$(2,344)$44,215
$63,813
$(17,727)$46,086
 $57,355
$(10,356)$46,999

During the first quarter of fiscal 2017, we announced general availability of our rGuest® Stay property management solution and placed into service $31.2 million of related software development costs. Additionally, during the second quarter of fiscal 2017, we announced general availability of our rGuest® Buy point of sale solution and placed into service $10.4 million of related software development costs. Amortization of these internally developed technologies are included in Products cost of goods sold and was $2.1 millionfor the three months ended December 31, 2016, and $5.0 million for the nine months ended December 31, 2016. The useful life of each asset is 5 years.

The following table summarizes our remaining estimated amortization expense relating to in service intangible assets and software development costs.
EstimatedEstimated
AmortizationAmortization
(In thousands)ExpenseExpense
Fiscal year ending March 31,  
2017$2,317
20189,272
$2,657
20199,150
10,504
20208,411
9,765
20218,326
9,680
20221,215
2,568
2023563
Total$38,691
$35,737


IntangibleAmortization expense for software development costs related to assets are comprised of acquired and internally developed technology to be sold, leased, or otherwise marketed and other non-software assets including, customer relationships, non-competition agreements, trade names and patented technology. Amortization expense of acquired and internally developed technology is included in Products cost of goods sold and was $2.3$2.6 million and $0.3$2.3 million for the three months ended December 31, 2017 and 2016, and 2015,$7.3 million and $5.7 million and $0.8 million for the nine months ended December 31, 2017 and 2016, and 2015. respectively. These charges are included as Products cost of goods sold within the Condensed Consolidated Statements of Operations.

Amortization expense of non-software intangibles is included in operating expenses along with acquired and internally developed internal use software. Internal use software is classified as property and equipment in the Consolidated Balance Sheets. Total capitalization of internal use softwarerelating to other definite-lived intangible assets was $0.3 million and $0.2 million during$11,500 for the three months ended December 31, 2017 and 2016, and 2015 and $0.9 million and $0.5 million during$34,500 for the nine months ended December 31, 20162017 and 2015.2016. These charges are classified as Amortization of intangibles within the Condensed Consolidated Statements of Operations along with Amortization expense of non-software intangiblerelated to our Capitalized Internal-Use Software that we classify in Property and internal use assets was not significant forEquipment, net within the three and nine months ended December 31, 2016 and 2015.Consolidated Balance Sheets.


Capitalized software development costs that arefor software internally developed to be sold, leased, or otherwise marketed, are carried on our balance sheet at net realizablecarrying value, net of accumulated amortization. We capitalized approximately $3.3$1.6 million and $3.2$3.0 million during the three months ended December 31, 2017 and 2016, and 2015, and $10.0$6.5 million and $10.3$8.9 million during the nine months ended December 31, 2017 and 2016, and 2015.respectively.



5. Additional Balance Sheet Information
Additional information related to the Condensed Consolidated Balance Sheets is as follows:
(In thousands)December 31,
2016
 March 31,
2016
December 31,
2017
 March 31,
2017
Accrued liabilities:      
Salaries, wages, and related benefits$7,380
 $9,751
$7,352
 $6,473
Other taxes payable697
 818
819
 750
Accrued legal settlements
 100
150
 
Restructuring liabilities219
 311
203
 
Severance liabilities837
 6
16
 11
Professional fees508
 714
510
 221
Deferred rent428
 400
420
 433
Contingent consideration
 197
Other553
 683
373
 443
Total$10,622
 $12,980
$9,843
 $8,331
Other non-current liabilities:      
Uncertain tax positions$1,468
 $1,469
$1,508
 $1,479
Deferred rent2,532
 2,746
2,399
 2,444
Other76
 79
78
 79
Total$4,076
 $4,294
$3,985
 $4,002

Accounts Receivable, net

Accounts receivable, net of allowance for doubtful accounts was $15.314.7 million and $22.015.6 million as of December 31, 20162017 and March 31, 2016,2017, respectively. The related allowance for doubtful accounts was $0.70.8 million and $0.60.5 million as of December 31, 20162017 and March 31, 2016,2017, respectively.

OnIn January 12,of 2015, an involuntary bankruptcy petition was filed against Caesars Entertainment Operating Company, Inc. and certain of its affiliates (Caesars) entered bankruptcy under Chapter 11 of the U.S. Bankruptcy Code. On January 15, 2015, Caesars and certain of its affiliates filed a voluntary bankruptcy petition under Chapter 11. Those cases have been consolidated in the United States Bankruptcy Court for the Northern District of Illinois. At March 31, 2015, our accounts receivable owing by Caesars and its affiliates who have filed a bankruptcy petition totaled approximately $3.2 million, including both pre- and post-petition claims. As of May 26, 2015, weWe filed a proof of claim with the Bankruptcy Court identifying approximately $0.7 million of pre-petition claims. In January 2016, we filed an amended proof of claim with the Bankruptcy Court identifying approximately $0.2 million of pre-petition claimCaesars emerged from bankruptcy in addition to those filed on May 26, 2015.October 2017. As of December 31, 2016, approximately2017, we have collected on all of the $0.7 million of pre-petition claims remainthat were outstanding. In January 2017, the Bankruptcy Court approved Caesars’ restructuring plan, which included assumption of our pre-petition contracts and payment of our pre-petition claims of approximately $0.7 million, subject to the condition of the plan.  The planned reorganization is expected to be occur later in 2017.

6. Income Taxes

The following table compares our income tax benefit(benefit) expense and effective tax rates for the three and six months ended December 31, 2017 and 2016:
 Three months ended Nine months ended
 December 31, December 31,
(Dollars in thousands)2017 2016 2017 2016
Income tax (benefit) expense$(1,623)
$129
 $(1,439) $252
Effective tax rate45.6%
(8.0)% 15.0% (4.1)%

For the three and nine months ended December 31, 2016 and 2015:
 Three months ended Nine months ended
 December 31, December 31,
(Dollars in thousands)2016 2015 2016 2015
Income tax expense (benefit)$129

$(56) $252
 $(100)
Effective tax rate(8.0)%
3.2% (4.1)% 4.3%
2017, the effective tax rate was different than the statutory rate due primarily to a $1.3 million benefit resulting from the effect of a reduction in the deferred rate due to federal tax reform,


recognition of net operating losses as deferred tax assets, which were offset by increases in the valuation allowance, certain foreign and state tax effects including a benefit of $0.4 million related to a settlement with the California Franchise Tax Board and other U.S. permanent book to tax differences.

For the three and nine months ended December 31, 2016, the effective tax rate was different than the statutory rate due primarily to the recognition of net operating losses as deferred tax assets, which were offset by increases in the valuation allowance, certain foreign and state taxes, and other U.S. permanent book to tax differences.

For the three and nine months ended December 31, 2015, the effective tax rate was different than the statutory rate due primarily to the recognition of net operating losses as deferred tax assets, which were offset by increases in the valuation allowance, an adjustment to true-up indefinite-lived intangibles, a refunded settlement of an unrecognized tax benefit, foreign and state taxes,effects, and other U.S. permanent book to tax differences.

We have recorded a valuation allowance offsetting substantially all of our deferred tax assets. The ultimate realization of deferred tax assets depends on the generation of future taxable income during the periods in which those temporary differences are deductible. Because of our losses in prior periods, management believes that it is more-likely-than-not that we will not realize the benefits of these deductible differences.

On December 22, 2017, the President of the United States of America signed into law the Tax Cuts and Jobs Act (the "Tax Act"). The Tax Act contains significant changes to corporate taxes, including a permanent reduction of the corporate tax rate from 35% to 21% effective January 1, 2018. The reduction in the corporate rate requires a one-time revaluation of certain tax-related assets and liabilities. As a result of the revaluation of our deferred tax assets and liabilities at December 31, 2017, we recorded a one-time tax benefit of approximately $1.3 million. This tax benefit was primarily the result of applying new lower income tax rates to the Company’s net long term deferred tax liabilities recorded on its condensed consolidated balance sheet, which are not netted with deferred tax assets or subject to the valuation allowance.


7. Commitments and Contingencies

Agilysys is the subject of various threatened or pending legal actions and contingencies in the normal course of conducting its business. We provide for costs related to these matters when a loss is probable and the amount can be reasonably estimated. The effect of the outcome of these matters on our future results of operations and liquidity cannot be predicted because any such effect depends on future results of operations and the amount or timing of the resolution of such matters. While it is not possible to predict with certainty, management believes that the ultimate resolution of such individual or aggregated matters will not have a material adverse effect on our consolidated financial position, results of operations, or cash flows.

On April 6, 2012, Ameranth, Inc. filed a complaint against us for patent infringement in the United States District Court for the Southern District of California. AmeranthThe complaint alleges, among other things, that point-of-sale and property management and other hospitality information technology products, software, components and/or systems sold by us infringe a patentpatents owned by Ameranth purporting to cover generation and synchronization of menus, including restaurant menus, event tickets, and other products across fixed, wireless and/or internet platforms as well as synchronization of hospitality information and hospitality software applications across fixed, wireless and internet platforms. The complaint seeks monetary damages, injunctive relief, costs and attorneys' fees. At this time, we are not able to predict the outcome of this lawsuit, or any possible monetary exposure associated with the lawsuit.  However, we dispute the allegations of wrongdoing and are vigorously defending ourselves in this matter.




8. (Loss) EarningsLoss per Share

The following data shows the amounts used in computing (loss) earningsloss per share and the effect on incomeearnings and the weighted average number of shares of dilutive potential common shares.

Three months ended Nine months endedThree months ended Nine months ended
December 31, December 31,December 31, December 31,
(In thousands, except per share data)2016 2015 2016 20152017 2016 2017 2016
Numerator:              
Net loss$(1,737) $(1,673) $(6,434) $(2,227)$(1,934) $(1,737) $(8,138) $(6,434)
              
Denominator:              
Weighted average shares outstanding22,611
 22,493
 22,605
 22,479
22,851
 22,611
 22,777
 22,605
              
Loss per share - basic and diluted:              
Loss per share$(0.08) $(0.07) $(0.28) $(0.10)$(0.08) $(0.08) $(0.36) $(0.28)
              
Anti-dilutive stock options, SSARs, restricted shares and performance shares1,471
 1,804
 1,399
 1,633
1,658
 1,471
 1,705
 1,399

Basic earnings (loss) earnings per share is computed as net (loss) income available to common shareholders divided by the weighted average basic shares outstanding. The outstanding shares used to calculate the weighted average basic shares excludes 595,625530,138 and 455,574595,625 of restricted shares at December 31, 20162017 and 2015,2016, respectively, as these shares were issued but were not vested and, therefore, not considered outstanding for purposes of computing basic (loss) earnings per share at the balance sheet dates.

Diluted earnings (loss) earnings per share includes the effect of all potentially dilutive securities on earnings per share. We have stock options, stock-settled appreciation rights (SSARs)("SSARs"), unvested restricted shares and unvested restrictedperformance shares that are potentially dilutive securities. When a loss is reported, the denominator of diluted (loss) earnings per share cannot be adjusted for the dilutive impact of share-based compensation awards because doing so would be anti-dilutive. Therefore, for the three months and nine months ended December 31, 2016 and 2015,all periods presented, basic weighted-average shares outstanding were used in calculating the diluted net loss per share.


9. Share-based Compensation

We may grant non-qualified stock options, incentive stock options, SSARs, restricted shares, and restricted share units under our shareholder-approved 2016 Stock Incentive Plan (the 2016 Plan) for up to 2.0 million common shares, plus 957,575 common shares, the number of shares that were remaining for grant under the 2011 Stock Incentive Plan (the 2011 Plan) as of the effective date of the 2016 Plan, plus the number of shares remaining for grant under the 2011 Plan that are forfeited, settled in cash, canceled or expired. The maximum aggregate number of restricted shares or restricted share units that may be granted under the 2016 Plan is 1.25 million. With respect to awards that are intended to qualify for the performance-based exception to the deductibility limitations of Section 162(m) of the Internal Revenue Code, the maximum number of shares subject to stock options or SSARs that may be granted to an individual in a calendar year is 800,000 shares, and the maximum number of shares subject to restricted shares or restricted share units that may be granted to an individual in a calendar year is 400,000 shares.

We have a shareholder-approved 2011 Plan, a 2006 Stock Incentive Plan (the 2006 Plan) and a 2000 Stock Incentive Plan that still havehas vested awards outstanding. Awards are no longer being granted from thesethis incentive plans.plan.

We may distribute authorized but unissued shares or treasury shares to satisfy share option and appreciation right exercises or restricted share and performance share awards.


We record compensation expense related to stock options, SSARs, restricted shares, and performance shares granted to certain employees and non-employee directors based on the fair value of the awards on the grant date. The fair value of restricted share and performance share awards is based on the closing price of our common shares on the grant date. The fair value of stock option and SSARs awards is estimated on the grant date using the Black-Scholes-Merton option pricing

model, which includes assumptions regarding the risk-free interest rate, dividend yield, life of the award, and the volatility of our common shares.

The following table summarizes the share-based compensation expense for options, SSARs, restricted and performance awards included in the Condensed Consolidated Statements of Operations:
Three months ended Nine months endedThree months ended Nine months ended
December 31, December 31,December 31, December 31,
(In thousands)2016 2015 2016 20152017 2016 2017 2016
Product development$498
 $326
 $826
 $802
$456
 $498
 $982
 $826
Sales and marketing124
 46
 177
 38
173
 124
 529
 177
General and administrative(680) 546
 (221) 1,478
829
 (680) 2,265
 (221)
Total share-based compensation expense(58) 918
 782
 2,318
1,458
 (58) 3,776
 782

Stock Options

The following table summarizes the activity during the nine months ended December 31, 2016 for stock options awarded under the 2006 Plan and the 2000 Stock Incentive Plan:

 Number
of
Options
 Weighted-
Average
Exercise
Price
 Remaining
Contractual
Term
 Aggregate
Intrinsic
Value
(In thousands, except share and per share data)  (per share) (in years)  
Outstanding at April 1, 2016545,000
 $15.54
    
Granted
 
    
     Exercised
 
    
     Cancelled/expired(545,000) 15.54
    
Outstanding and exercisable at December 31, 2016
 $
 
 $

Stock-Settled Stock Appreciation Rights

SSARs are rights granted to an employee to receive value equal to the difference in the price of our common shares on the date of the grant and on the date of exercise. This value is settled in common shares of Agilysys.

The following table summarizes the activity during the nine months ended December 31, 20162017 for SSARs awarded under the 2011 Plan:and 2016 Plans:
Number
of Rights
 Weighted-
Average
Exercise
Price
 Remaining
Contractual
Term
 Aggregate
Intrinsic
Value
Number
of Rights
 Weighted-
Average
Exercise
Price
 Remaining
Contractual
Term
 Aggregate
Intrinsic
Value
(In thousands, except share and per share data)  (per right) (in years)    (per right) (in years)  
Outstanding at April 1, 2016794,365
 $10.06
  
Outstanding at April 1, 20171,094,978
 $10.44
  
Granted64,231
 10.47
  204,213
 10.56
  
Exercised(324) 9.60
  (41,691) 9.14
  
Forfeited(122,934) 10.18
  (55,530) 9.98
  
Cancelled/expired(5,685) 9.60
    (54,679) 9.56
    
Outstanding at December 31, 2016729,653
 $10.08
 3.4 $742
Exercisable at December 31, 2016471,590
 $10.15
 2.1 $575
Outstanding at December 31, 20171,147,291
 $10.58
 5.4 $2,038
Exercisable at December 31, 2017245,064
 $10.26
 3.4 $574

As of December 31, 2016,2017, total unrecognized stock based compensation expense related to non-vested SSARs was $0.51.2 million, which is expected to be recognized over a weighted-average vesting period of 1.432.0 years.


Restricted Shares

We granted shares to certain of our Directors, executives and key employees, the vesting of which is service-based. The following table summarizes the activity during the nine months ended December 31, 20162017 for restricted shares awarded under the 2016 and 2011 Plan:Plans:
Number
of Shares
 Weighted-
Average
Grant-
Date Fair
Value
Number
of Shares
 Weighted-
Average
Grant-
Date Fair
Value
(In thousands, except share and per share data)  (per share)  (per share)
Outstanding at April 1, 2016335,773
 $12.06
Outstanding at April 1, 2017490,355
 $10.72
Granted404,328
 10.30251,010
 11.02
Vested(9,250) 13.51
(221,897) 11.29
Forfeited(134,226) 12.05
(80,793) 10.72
Outstanding at December 31, 2016596,625
 $10.84
Outstanding at December 31, 2017438,675
 $10.60

The weighted-average grant date fair value of the restricted shares is determined based upon the closing price of our common shares on the grant date. As of December 31, 2016,2017, total unrecognized stock based compensation expense related to non-vested restricted stock was $4.62.7 million, which is expected to be recognized over a weighted-average vesting period of 1.361.9 years.

Performance Shares

We awarded certain restricted shares to our Chief Executive Officer, the vesting of which is performance based. The number of shares that vest will be based on the stock price and relative attainment of performance metric, and any unvested shares will forfeit upon settlement of the bonus.

The following table summarizes the activity during the nine months ended December 31, 20162017 for the performance shares awarded under the 20112016 Plan:
 
Number
of
Shares
 
Weighted-
Average
Grant-
Date Fair
Value
   (per share)
Outstanding at April 1, 20167,812
 $9.60
Granted
 
Vested(7,812) 9.60
Outstanding at December 31, 2016
 $
Number
of
Shares
Outstanding at April 1, 2017
Granted91,463
Vested
Outstanding at December 31, 201791,463

DuringBased on the three months endedperformance goals, management estimates a liability of $225,000 to be settled through the vesting of a variable number of the performance shares subsequent to March 31, 2018. As of December 31, 2016, 61,168 of additional2017, total unrecognized stock based compensation expense related to non-vested performance shares were granted and forfeited duringwas $67,500, which is expected to be recognized over the period.remaining vesting period of 3 months.



10. Fair Value Measurements
We estimate the fair value of financial instruments using available market information and generally accepted valuation methodologies. We assess the inputs used to measure fair value using a three-tier hierarchy. The hierarchy indicates the extent to which pricing inputs used in measuring fair value are observable in the market. Level 1 inputs include unadjusted quoted prices for identical assets or liabilities and are the most observable. Level 2 inputs include unadjusted quoted prices for similar assets and liabilities that are either directly or indirectly observable, or other observable inputs such as interest rates, foreign currency exchange rates, commodity rates, and yield curves. Level 3 inputs are not observable in the market and include our own judgments about the assumptions market participants would use in pricing the asset or liability. The use of observable and unobservable inputs is reflected in the hierarchy assessment disclosed in the tables below.
 
There were no significant transfers between Levels 1, 2, and 3 during the nine months ended December 31, 20162017 and 2015.2016.

The following tables present information about our financial assets and liabilities measured at fair value on a recurring basis and indicate the fair value hierarchy of the valuation techniques utilized to determine such fair value:
Fair value measurement usedFair value measurement used
Recorded
value
as of
 Active
markets
for
identical
assets or
liabilities
 Quoted
prices in
similar
instruments
and
observable
inputs
 Active
markets for
unobservable
inputs
Recorded
value
as of
 Active
markets
for
identical
assets or
liabilities
 Quoted
prices in
similar
instruments
and
observable
inputs
 Active
markets for
unobservable
inputs
(In thousands)December 31, 2016 (Level 1) (Level 2) (Level 3)December 31, 2017 (Level 1) (Level 2) (Level 3)
Assets:              
Corporate-owned life insurance — current$2,357
 
 
 $2,357
Corporate-owned life insurance — non-current$782
 
 
 $782
$825
 
 
 $825

Fair value measurement usedFair value measurement used
Recorded
value
as of
 Active
markets
for
identical
assets or
liabilities
 Quoted
prices in
similar
instruments
and
observable
inputs
 Active
markets for
unobservable
inputs
Recorded
value
as of
 Active
markets
for
identical
assets or
liabilities
 Quoted
prices in
similar
instruments
and
observable
inputs
 Active
markets for
unobservable
inputs
(In thousands)March 31, 2016 (Level 1) (Level 2) (Level 3)March 31, 2017 (Level 1) (Level 2) (Level 3)
Assets:              
Corporate-owned life insurance — current$2,357
 
 
 $2,357
Corporate-owned life insurance — non-current$765
 
 
 $765
$809
 
 
 $809
Liabilities:       
Contingent consideration — current$197
 
 
 $197

The recorded value of the corporate-owned life insurance policies is adjusted to the cash surrender value of the policies obtained from the third party life insurance providers, which are not observable in the market, and therefore, are classified within Level 3 of the fair value hierarchy. Changes in the cash surrender value of these policies are recorded within “Other expenses (income) expense,, net” in the Condensed Consolidated Statements of Operations.

The fair value of the contingent consideration was determined by calculating the probability-weighted earn-out payments based on the assessment of the likelihood that certain milestones would be achieved.


The following table presents a summary of changes in the fair value of the Level 3 assets:
Nine months endedNine months ended
December 31,December 31,
(In thousands)2016 20152017 2016
Corporate-owned life insurance:      
Balance on April 1$3,122
 $2,493
$809
 $3,122
Unrealized gain relating to instruments held at reporting date16
 6
(11) 16
Purchases, sales, issuances and settlements, net1
 65
27
 1
Balance on December 31$3,139
 $2,564
$825
 $3,139

The following tables present a summary of changes in the fair value of the Level 3 liabilities:

Nine months endedNine months ended
December 31,December 31,
(In thousands)2016 20152017 2016
Contingent consideration      
Balance on April 1$197
 $112
$
 $197
Activity, payments and other charges (net)(197) (8)
 (197)
Balance on December 31$
 $104
$
 $
      




Item 2. Management's Discussion and Analysis of Financial Condition and Results of Operations

In “Management’s Discussion and Analysis of Financial Condition and Results of Operations” (“MD&A”), management explains the general financial condition and results of operations for Agilysys and subsidiaries including:

—    what factors affect our business;
—    what our earnings and costs were;
—    why those earnings and costs were different from the year before;
—    where the earnings came from;
—    how our financial condition was affected; and
—    where the cash will come from to fund future operations.

The MD&A analyzes changes in specific line items in the Condensed Consolidated Statements of Operations and Condensed Consolidated Statements of Cash Flows and provides information that management believes is important to assessing and understanding our consolidated financial condition and results of operations. This Quarterly Report on Form 10-Q updates information included in our Annual Report on Form 10-K for the fiscal year ended March 31, 2016,2017, filed with the Securities and Exchange Commission (SEC). This discussion should be read in conjunction with the Condensed Consolidated Financial Statements and related Notes that appear in Item 1 of this Quarterly Report as well as our Annual Report for the year ended March 31, 2016.2017. Information provided in the MD&A may include forward-looking statements that involve risks and uncertainties. Many factors could cause actual results to be materially different from those contained in the forward-looking statements. See “Forward-Looking Information” on page 2930 of this Quarterly Report, Item 1A "Risk Factors" in Part II of this Quarterly Report, and Item 1A “Risk Factors” in Part I of our Annual Report for the fiscal year ended March 31, 20162017 for additional information concerning these items. Management believes that this information, discussion, and disclosure is important in making decisions about investing in Agilysys.

Overview

Agilysys is a leading technology company that provides innovative software and services for point-of-sale (POS), reservation and table management, property management (PMS), inventory and procurement, workforce management, analytics, document management, and mobile and wireless solutions and servicesexclusively to the hospitality industry.  Our solutionsproducts and services allow property managersoperators to betterstreamline operations, improve efficiency and understand customer needs across their properties to deliver a superior overall guest experience. The result is improved guest loyalty, growth in wallet share and increased revenue as they connect interact and transact with their customersguests based upon a single integrated view of individual preferences and enhance their customer relationships by streamlining operations, improving efficiency, increasing guest recruitment and wallet share, and enhancing the overall guest experience. Agilysys servesinteractions.  We serve four major market sectors: Gaming, both corporate and tribal; Hotels, Resorts and Cruise; Corporate Foodservice Management; and Restaurants, Universities, Stadia and Healthcare. A significant portion of our consolidated revenue is derived from contract support, maintenance and subscription services.

Agilysys operates extensively throughoutacross North America, Europe, Asia-Pacific, and Asia,India with corporate servicesheadquarters located in Alpharetta, GA. For more information, visit www.agilysys.com.

Our top priority is increasingto increase shareholder value by improving operating and financial performance and profitabilityprofitably growing the business through superior products and services.  To that end, we expect to invest a certain portion of our cash on hand to fund enhancements to existing software products, to develop and market new software products, to fund enhancements to existing software products,and to expand our customer breadth, both vertically and geographically.

Our strategic plan specifically focuses on:

•    StrongPutting the customer focus, with clearfirst
Accelerating our product development
Improving organizational efficiency and realistic service commitments.teamwork
Developing our employees and leaders
Growing salesrevenue by improving the breadth and depth of our proprietary offerings:product set across both our well established products support, maintenance and subscription services and professional services.our newer rGuest platform
•    Diversifying our customer base across industries and geographies.
•    Capitalizing on our intellectual property and emerging technology trends.Growing revenue through international expansion

The primary objective of our ongoing strategic planning process is to create shareholder value by exploitingcapitalizing on growth opportunities, turning profitable and strengthening our competitive position within the specific technology solutions and in the end markets

we service. The plan builds on our existing strengthsserve. Profitability and targets industry leading growth and peer beating financial and operating results driven by new technology trends and market opportunities. Industry leading growth and peer beating financial and operational results will be achieved through tighter coupling and management of operating expenses of the business and sharpening the focus of our investments to concentrate on growth opportunities withthat offer the highest return by seeking the highest margin revenue opportunities in the markets in which we compete.returns.



Revenue - Defined

As required by the SEC, we separately present revenue earned as products revenue, support, maintenance and subscription services revenue or professional services revenue in our Condensed Consolidated Statements of Operations. In addition to the SEC requirements, we may, at times, also refer to revenue as defined below. The terminology, definitions, and applications of terms we use to describe our revenue may be different from those used by other companies and caution should be used when comparing these financial measures to those of other companies. We use the following terms to describe revenue:

•    Revenue – We present revenue net of sales returns and allowances.
Products revenue – Revenue earned from the sales of hardware equipment and proprietary and remarketed software.
Support, maintenance and subscription services revenue – Revenue earned from the sale of proprietary and remarketed ongoing support, maintenance and subscription or hosting services.
Professional services revenue – Revenue earned from the delivery of implementation, integration and installation services for proprietary and remarketed products.

Results of Operations

Third Fiscal Quarter 20172018 Compared to Third Fiscal Quarter 20162017

Net Revenue and Operating Loss

The following table presents our consolidated revenue and operating results for the three months ended December 31, 20162017 and 2015:2016:
Three months ended    Three months ended    
December 31,   Increase (decrease)December 31,   Increase (decrease)
(Dollars in thousands)2016 2015 $ %2017 2016 $ %
Net revenue:              
Products$10,006
 $11,924
 $(1,918) (16.1)%$8,156
 $10,006
 $(1,850) (18.5)%
Support, maintenance and subscription services16,234
 14,896
 1,338
 9.0
17,215
 16,234
 981
 6.0
Professional services7,208
 4,487
 2,721
 60.6
5,939
 7,208
 (1,269) (17.6)
Total net revenue33,448
 31,307
 2,141
 6.8
31,310
 33,448
 (2,138) (6.4)
Cost of goods sold:              
Products (inclusive of developed technology amortization)7,530
 6,991
 539
 7.7
6,820
 7,530
 (710) (9.4)
Support, maintenance and subscription services4,464
 4,076
 388
 9.5
4,132
 4,464
 (332) (7.4)
Professional services5,213
 3,732
 1,481
 39.7
4,730
 5,213
 (483) (9.3)
Total cost of goods sold17,207
 14,799
 2,408
 16.3
15,682
 17,207
 (1,525) (8.9)
Gross profit16,241
 16,508
 (267) (1.6)15,628
 16,241
 (613) (3.8)
Gross profit margin48.6 % 52.7 %    49.9 % 48.6 %    
Operating expenses:              
Product development6,847
 6,969
 (122) (1.8)7,269
 6,847
 422
 6.2
Sales and marketing5,000
 4,618
 382
 8.3
4,278
 5,000
 (722) (14.4)
General and administrative3,678
 5,517
 (1,839) (33.3)6,114
 3,678
 2,436
 66.2
Depreciation of fixed assets598
 569
 29
 5.1
581
 598
 (17) (2.8)
Amortization of intangibles353
 321
 32
 10.0
471
 353
 118
 33.4
Restructuring, severance and other charges1,394
 8
 1,386
 nm
378
 1,394
 (1,016)           nm
Legal settlements
 185
 (185) nm
150
 
 150
           nm
Operating loss$(1,629) $(1,679) $50
 (3.0)%$(3,613) $(1,629) $(1,984) 121.8 %
Operating loss percentage(4.9)% (5.4)%    (11.5)% (4.9)%    

nm - not meaningful

The following table presents the percentage relationship of our Condensed Consolidated Statement of Operations line items to our consolidated net revenues for the periods presented:
Three months endedThree months ended
December 31,December 31,
2016 20152017 2016
Net revenue:      
Products30.0 % 38.1 %26.0 % 30.0 %
Support, maintenance and subscription services48.5
 47.6
55.0
 48.5
Professional services21.5
 14.3
19.0
 21.5
Total100.0 % 100.0 %100.0 % 100.0 %
Cost of goods sold:      
Products (inclusive of developed technology amortization)22.5 % 22.3 %21.8 % 22.5 %
Support, maintenance and subscription services13.3
 13.0
13.2
 13.3
Professional services15.6
 11.9
15.1
 15.6
Total51.4 % 47.3 %50.1 % 51.4 %
Gross profit48.6 % 52.7 %49.9 % 48.6 %
Operating expenses:      
Product development20.5 % 22.3 %23.2 % 20.5 %
Sales and marketing14.9
 14.8
13.7
 14.9
General and administrative11.0
 17.6
19.5
 11.0
Depreciation of fixed assets1.8
 1.8
1.9
 1.8
Amortization of intangibles1.1
 1.0
1.5
 1.1
Restructuring, severance and other charges4.2
 
1.2
 4.2
Asset write-offs and other fair value adjustments
 
Legal settlements
 0.6
0.5
 
Operating loss(4.9)% (5.4)%(11.5)% (4.9)%

Net revenue.  Total net revenue increaseddecreased $2.1 million, or 6.8%6.4%, during the third quarter of fiscal 20172018 compared to the third quarter of fiscal 2016.2017. Products revenue decreased $1.9 million, or 16.1%18.5%, due primarily to a single, largedecreased hardware and remarketed software refresh of $1.3 million during the third quarter of fiscal 2016, as well as a $0.1 million in reduced proprietary software license revenue in line with the strategic shift in mix to subscription based services revenue.sales. Support, maintenance and subscription services revenue increased $1.3$1.0 million, or 9.0%6.0%, compared to the third quarter of fiscal 20162017 driven primarilymostly by continued increases in subscription based service revenue, which increased approximately 48.0%26.2% during the third quarter of fiscal 20172018 compared to the third quarter of fiscal 2016.2017. Professional services revenue increased $2.7decreased $1.3 million, or 60.6%17.6%, as a result of increased volume of customer installation and implementation projects, along with $1.1 million in services revenue recognized in Q3 of previously deferred revenuefiscal 2017 for services provided in the past,quarters prior to that, where contractual commitments precluded revenue recognition until the thirdthat quarter and $0.2 million due to timing of fiscal 2017.customer installation and implementation projects.

Gross profit and gross profit margin.  Our total gross profit decreased $0.3$0.6 million, or 1.6%3.8%, for the third quarter of fiscal 20172018 and total gross profit margin decreased approximately 417 basis pointsincreased 1.3% to 48.6%49.9% from 52.7%48.6%. Products gross profit decreased $2.5$1.1 million and gross profit margin decreased approximately 1,670 basis points8.3% to 24.7%16.4% primarily as a result of an increase of $2.1 millionlower product revenue coupled with higher amortization of developed technology amortization as a resultby $0.3 million, related to the previously announced general availability of the rGuest® Stay andlatest version of our rGuest Buy development costs being placed into service with the announcement of the property management system and point of sale solution as being generally available duringand the first and second quarter$6.8 million of fiscal 2017, respectively.related software development costs that was placed into service in September of 2017. Support, maintenance and subscription services gross profit remained consistentincreased $1.3 million and gross margin decreased 10 basis pointsincreased 3.5% to 72.5%.76.0% due to the scalable nature of our infrastructure supporting and hosting customers. Professional services gross profit increased $1.2decreased $0.8 million and gross profit margin improved 1,090 basis pointsdecreased 7.3% to 27.7% primarily as20.4% due to lower quarterly professional services revenues on a result ofhigher cost structure following a recent alignment toward enabling the Company to provide more efficient use of labor during the third quarter of fiscal 2017 as compared to the third quarter of fiscal 2016.customer-centric services going forward.


Operating expenses

Operating expenses, excluding the charges for asset write-offs and other fair value adjustments, legal settlements, and restructuring, severance and other charges, decreased $1.5increased $2.2 million, or 8.4%13.6%, during the third quarter of fiscal 20172018 compared with the third quarter of fiscal 2016.2017.

  
Product development.  Product development includes all expenses associated with research and development. Product development decreased $(0.1)increased $0.4 million, or (1.8)%6.2%, in the third quarter of fiscal 2017 compared with the third quarter2018 primarily related to an increase of fiscal 2016. This decrease is primarily driven by reduced incentive expense for the full year fiscal 2017 as compared to the full year fiscal 2016,internal R&D headcount offset by an increase from our continued investmenta decrease in resources related to both our rGuest® and legacy product enhancements to expand the customer experience across our install base as well as our future offerings with existing and new customers. In addition, certain research and development costs are capitalized as software development costs upon achieving specific milestones in the development life-cycle.contract labor. We capitalized approximately $3.5$2.1 million and $3.4$3.6 million as softwarein total development costs for future use during the three months ended December 31, 20162017 and 2015,2016, respectively.

Sales and marketing.  Sales and marketing increased $0.4decreased $0.7 million, or 8.3%14.4%, in the third quarter of fiscal 20172018 compared with the third quarter of fiscal 2016.2017. The change is due primarily the resultto a decrease of an increase of $0.2$0.3 million in employee wagespayroll related expenses and share-based compensation expense, as well as increased spend$0.3 million in advertising and promotion of $0.2 million related to new lead generation investment in content, search engine marketing, and target prospect databases in order to accelerate the growth in lead acquisition and pipeline velocity in support of future revenue growth.expenses.

General and administrative.  General and administrative declined $1.8increased $2.4 million, or 33.3%66.2%, in the third quarter of fiscal 20172018 compared with the third quarter of fiscal 20162017 due primarily to $1.0increases of $1.5 million in forfeiture creditsstock compensation expense related to unvested share-based compensation expenseexecutive stock grants and the impact of removing forfeiture rates as a $0.2 million reversalresult of accrued incentive awards foradopting ASU No. 2016-09 in the Chief Executive Officer (CEO) and Chief Financial Officer (CFO) whose departures fromcurrent year, coupled with forfeitures in the company were announcedprior year due to the departure of former executives. Furthermore, during the third quarter of fiscal 2017. An additional reduction2018 there was an increase of $0.2$0.5 million wasin professional fees related to reduced incentivelegal, accounting and tax fees and other ongoing initiatives, and $0.3 million in increased bonus expense for other employees for the full year fiscal 2017 as comparedrelated to the fullforfeitures in the prior year fiscal 2016. Additionally, duringdue to the third quarterdeparture of fiscal 2016, we disposed of $0.2 million of internal use software for our support ticketing system.former executives.

Restructuring, severance, and other charges. Restructuring, severance, and other charges increased $1.4decreased $1.0 million during the third quarter of fiscal 20172018 compared to the third quarter of fiscal 2016. The increase was2017. In the resultthird quarter of fiscal 2018 we had $0.2 million in restructuring expense and $0.2 million in severance costs related to our ongoing efforts to better allocate resources to our crucial revenue growth areas while increasing internal efficiencies in other non-revenue generating areas. In the following:third quarter of fiscal 2017 we had $1.4 million in one-time charges related to the severance of our former CEO.

CEO separation benefits and related transition costs.Legal Settlements. During the third quarter of fiscal 2017, the company incurred costs associated with the replacement of the current CEO, including $0.8 million in separation benefits and $0.3 million in search fees incurred in connection with identifying a successor CEO.

Restructuring related severance and early contract termination costs. During the third quarter of fiscal 2017, we completed activities associated with the partnership to resell a third party workforce management solution, and recorded $0.2 million in restructuring charges comprised of severance and other employee related benefits and early contract termination costs. We do not anticipate any additional costs associated with this restructuring activity. Our restructuring actions are discussed further in Note 3, Restructuring Charges.
Non-restructuring severance. During the third quarter of fiscal 2017, we incurred $0.1 million in non-restructuring severance and other employee benefits.

Legal settlements. During the third quarter of fiscal 2016,2018, we recorded $0.2 million in legal settlements for employment and other business related matters.settlements.


Other Expenses (Income)
Three months ended    Three months ended    
December 31, (Unfavorable) favorableDecember 31, (Unfavorable) favorable
(Dollars in thousands)2016 2015 $ %2017 2016 $ %
Other (income) expense:              
Interest income$(86) $(21) $65
 309.5%$(13) $(86) $(73) (84.9)%
Interest expense3
 8
 5
 62.5%3
 3
 
  %
Other expense, net62
 63
 1
 nm
Other (income) expense, net(46) 62
 108
 nm
Total other (income) expense, net$(21) $50
 $71
 142.0%$(56) $(21) $35
 nm

nm - not meaningful

Interest income. Interest income consists of interest earned on investments in certificates of deposit, commercial paper, corporate bonds, and corporate-owned life insurance policies. Interest income increased $65,000 during the third quarter of fiscal 2017 compared to the third quarter of fiscal 2016 due to interest earned for the redemption of corporate-owned life insurance policies during fiscal 2017.

Interest expense. Interest expense consists of costs associated with capital leases and loans on corporate-owned life insurance policies. Interest expense remained flat in the third quarter of fiscal 2017 compared to the third quarter of fiscal 2016.leases.

Other (income) expense. Other (income) expense consists mainly of the impact of foreign currency due to movement of European, Indian and Asian currencies against the US dollar.


Income Taxes
Three months ended   Three months ended   
December 31, (Unfavorable) favorableDecember 31, (Unfavorable) favorable
(Dollars in thousands)2016 2015 $ %2017 2016 $ %
Income tax expense (benefit)$129
 $(56) $(185) nm
Income tax (benefit) expense$(1,623) $129
 $1,752
 nm
Effective tax rate(8.0)% 3.2%   45.6% (8.0)%   

nm - not meaningful
For the three months ended December 31, 2017, the effective tax rate was different than the statutory rate due primarily to a $1.3 million benefit resulting from the effect of a reduction in the deferred rate due to passage of the Tax Act, recognition of net operating losses as deferred tax assets, which were offset by increases in the valuation allowance, certain foreign and state tax effects including a benefit of $0.4 million related to a settlement with the California Franchise Tax Board and other U.S. permanent book to tax differences.

For the three months ended December 31, 2016, the effective tax rate was different than the statutory rate due primarily to the recognition of net operating losses as deferred tax assets, which were offset by increases in the valuation allowance, certain foreign and state taxes,tax effects, and other U.S. permanent book to tax differences. Tax expense primarily results from foreign taxable jurisdictions.

For the three months ended December 31, 2015, the effective tax rate was different than the statutory rate due primarily to the recognition of net operating losses as deferred tax assets, which were offset by increases in the valuation allowance, an adjustment to true-up indefinite-lived intangibles, a refunded settlement of an unrecognized tax benefit, foreign and state taxes, and other U.S. permanent book to tax differences. During this same period, our tax benefit resulted from an adjustment to amortization expense on indefinite lived assets and expiration of statute of limitations on uncertain tax positions offset by taxes withheld in foreign jurisdictions.

The increase in the tax provision year over year is due to non-recurring benefits recognized in fiscal 2016 and increased profitability in foreign jurisdictions during fiscal 2017.

Although the timing and outcome of tax settlements are uncertain, it is reasonably possible that during the next 12 months a reduction in unrecognized tax benefits may occur in the range of zero to $0.1 million of tax and zero to $0.1 million of interest based on the outcome of tax examinations and as a result of the expiration of various statutes of limitations. We are routinely audited; due to the ongoing nature of current examinations in multiple jurisdictions, other changes could occur in the amount of gross unrecognized tax benefits during the next 12 months which cannot be estimated at this time.

Additionally, we recognized a tax benefit in the amount of $0.4 million during the quarter as a result of a settlement with the California Franchise Tax Board regarding disputed tax matters.

We have recorded a valuation allowance offsetting substantially all of our deferred tax assets. The ultimate realization of deferred tax assets depends on the generation of future taxable income during the periods in which those temporary differences are deductible. Because of our losses in prior periods, management believes that it is more-likely-than-not that we will not realize the benefits of these deductible differences.

Results of Operations

First Nine Months Fiscal 20172018 Compared to First Nine Months Fiscal 20162017

Net Revenue and Operating Loss

The following table presents our consolidated revenue and operating results for the nine months ended December 31, 20162017 and 2015:2016:
Nine months ended    Nine months ended    
December 31,   Increase (decrease)December 31,   Increase (decrease)
(Dollars in thousands)2016 2015 $ %2017 2016 $ %
Net revenue:              
Products$30,257
 $30,678
 (421) (1.4)%$25,758
 $30,257
 $(4,499) (14.9)%
Support, maintenance and subscription services47,087
 44,460
 2,627
 5.9
50,990
 47,087
 3,903
 8.3
Professional services19,732
 13,304
 6,428
 48.3
18,557
 19,732
 (1,175) (6.0)
Total net revenue97,076
 88,442
 8,634
 9.8
95,305
 97,076
 (1,771) (1.8)
Cost of goods sold:              
Products (inclusive of developed technology amortization)22,217
 17,035
 5,182
 30.4
19,862
 22,217
 (2,355) (10.6)
Support, maintenance and subscription services12,714
 11,413
 1,301
 11.4
12,610
 12,714
 (104) (0.8)
Professional services13,835
 9,496
 4,339
 45.7
15,160
 13,835
 1,325
 9.6
Total cost of goods sold48,766
 37,944
 10,822
 28.5
47,632
 48,766
 (1,134) (2.3)
Gross profit48,310
 50,498
 (2,188) (4.3)47,673
 48,310
 (637) (1.3)
Gross profit margin49.8 % 57.1 %    50.0% 49.8%    
Operating expenses:              
Product development20,647
 20,021
 626
 3.1
20,708
 20,647
 61
 0.3
Sales and marketing15,746
 14,396
 1,350
 9.4
13,616
 15,746
 (2,130) (13.5)
General and administrative13,692
 15,897
 (2,205) (13.9)18,475
 13,692
 4,783
 34.9
Depreciation of fixed assets1,791
 1,627
 164
 10.1
1,892
 1,791
 101
 5.6
Amortization of intangibles1,031
 937
 94
 10.0
1,421
 1,031
 390
 37.8
Restructuring, severance and other charges1,484
 (53) 1,537
 nm
1,241
 1,484
 (243) (16.4)
Asset write-offs and other fair value adjustments
 (175) 175
 nm
Legal settlements85
 185
 (100) nm
150
 85
 65
 76.5
Operating loss$(6,166) $(2,337) $(3,829) 163.8 %$(9,830) $(6,166) $(3,664) 59.4 %
Operating loss percentage(6.4)% (2.6)%    

nm - not meaningful

The following table presents the percentage relationship of our Condensed Consolidated Statement of Operations line items to our consolidated net revenues for the periods presented:
Nine months endedNine months ended
December 31,December 31,
2016 20152017 2016
Net revenue:      
Products31.2 % 34.7 %27.0 % 31.2 %
Support, maintenance and subscription services48.5
 50.3
53.5
 48.5
Professional services20.3
 15.0
19.5
 20.3
Total100.0 % 100.0 %100.0 % 100.0 %
Cost of goods sold:      
Products (inclusive of developed technology amortization)22.9 % 19.3 %20.8 % 22.9 %
Support, maintenance and subscription services13.0
 12.9
13.2
 13.0
Professional services14.3
 10.7
15.9
 14.3
Total50.2 % 42.9 %50.0 % 50.2 %
Gross profit49.8 % 57.1 %50.0 % 49.8 %
Operating expenses:      
Product development21.4 % 22.6 %21.7 % 21.4 %
Sales and marketing16.2
 16.3
14.3
 16.2
General and administrative14.1
 18.0
19.4
 14.1
Depreciation of fixed assets1.8
 1.8
2.0
 1.8
Amortization of intangibles1.1
 1.1
1.5
 1.1
Restructuring, severance and other charges1.5
 (0.1)1.3
 1.5
Asset write-offs and other fair value adjustments
 (0.2)
Legal settlements0.1
 0.2
0.2
 0.1
Operating loss(6.4)% (2.6)%(10.3)% (6.4)%

Net revenue.  Total net revenue increased $8.6decreased $1.8 million, or 9.8%1.8%, during the first nine months of fiscal 20172018 compared to the first nine months of fiscal 2016.2017. Products revenue remained relatively flat, decreasing $0.4decreased $4.5 million, or 1.4%14.9%, during the first nine months of fiscal 20172018 as compared to the first nine months of fiscal 2016.2017 due primarily to decreased hardware sales. Support, maintenance and subscription services revenue increased $2.6$3.9 million, or 5.9%8.3%, compared to the first nine months of fiscal 20162017 driven primarily by continued increases in subscription based service revenue, which increased approximately 42.3%36.0% during the first nine months of fiscal 2017.2018. Professional services revenue increased $6.4decreased $1.2 million, or 48.3%,6.0% as a result of increaseddecreased volume of customer installation and implementation projects along with $1.1 millionrelated to the sale of previously deferred revenue for services provided in the past, where contractual commitments precluded revenue recognition until the third quarter of fiscal 2017.on premise and subscription based solutions.

Gross profit and gross profit margin.  Our total gross profit decreased $2.2$0.6 million, or 4.3%1.3%, for the first nine months of fiscal 20172018 and total gross profit margin decreased approximately 730 basis pointsincreased 0.2% to 49.8%50.0%, from 57.1%49.8%. Products gross profit decreased $5.6$2.1 million and gross profit margin decreased approximately 1,790 basis points3.7% to 22.9% from 26.6% primarily as a result of an increase of $5.0$1.6 million of developed technology amortization as a result of the rGuest® Stay and Buy development costs being placed into service with the announcement of the property management system and point of sale solution as being generally available during the first and second quarter of fiscal 2017, respectively.related to our rGuest solutions. Support, maintenance and subscription services gross profit remained consistentincreased $4.0 million or 11.7% and gross profit margin decreased 130 basis pointsincreased 2.3% to 73.0% as we continue75.3% due to invest inthe scalable nature of our subscription platform.infrastructure supporting and hosting customers. Professional services gross profit increased $2.1decreased $2.5 million and gross profit margin remained relatively flat, increasing approximately 130 basis pointsdecreased 11.6% to 29.9%.18.3% as a re-deployment of internal resources that were previously not billable were converted into billable functions as a part of restructuring our professional services workforce into teams responsible for named customer accounts.


Operating expenses

Operating expenses, excluding the charges for asset write-offs and other fair value adjustments, legal settlements, and restructuring, severance and other charges, remained consistentincreased $3.2 million, or 6.1% during the first nine months of fiscal 20172018 compared with the first nine months of fiscal 2016.2017.

  
Product development.  Product development includes all expenses associated with research and development. Product development increased $0.6 million, or 3.1%remained relatively flat in the first nine months of fiscal 20172018 compared with the first nine months of fiscal 2016. This2017 which includes an increase is primarily drivenof internal R&D headcount offset by our continued investmenta decrease in resources related to both our rGuest® and legacy product enhancements to expand the customer experience across our install base as well as our future offerings with existing and new customers. In addition, certain research and development costs are capitalized as software development costs upon achieving specific milestones in the development life-cycle. We capitalized approximately $10.5 million and $10.9 million as software development costs for future use during the nine months ended December 31, 2016 and 2015, respectively.contract labor.

Sales and marketing.  Sales and marketing increased $1.4decreased $2.1 million, or 9.4%13.5%, in the first nine months of fiscal 20172018 compared with the first nine months of fiscal 2016.2017. The change is due primarily to an increasea decrease of approximately $0.6$1.9 million in employee wages andincentive commissions related expense in line with booking growth, specifically in subscription based bookings, whoseto the revision of our commission plan from total contract value increased 98% year over year. In addition,to annual contract value, and $0.3 million decrease in advertising and promotion increased $0.8 million related to new lead generation investment in content, search engine marketing, and target prospect databases in order to accelerate the growth in lead acquisition and pipeline velocity in support of future revenue growth.promotion.

General and administrative.  General and administrative declined $2.2increased $4.8 million, or 13.9%34.9%, in the first nine months of fiscal 20172018 compared with the first nine months of fiscal 20162017 due primarily to increases of $2.5 million in stock compensation expense related to executive stock grants and the impact of removing forfeiture rates as a result of adopting ASU No. 2016-09, coupled with forfeitures in the prior year due to a reductionthe departure of $1.0former executives. In addition, there was an increase of $0.9 million in share-based compensation expense driven primarily by the timingsalaries and wages as a result of grants in fiscal 2017 compared to fiscal 2016,additional headcount that included several key new hires, and $0.7an increase of $0.8 million in forfeiture creditsprofessional fees related to unvested share-based compensation expense for the Chief Executive Officer (CEO)legal, accounting and Chief Financial Officer (CFO) whose departures from the company were announced during the third quarter of fiscal 2017. An additional reduction of $0.7 million was related to reduced incentive expense fortax fees and other employees for the full year fiscal 2017 as compared to the full year fiscal 2016. Additionally, during the third quarter of fiscal 2016, we disposed of $0.2 million of internal use software for our support ticketing system.ongoing initiatives.

Restructuring, severance, and other charges. Restructuring, severance, and other charges increased $1.5decreased $0.2 million during the first nine months of fiscal 20172018 compared to the first nine months of fiscal 2016. The increase was2017. In the result of the following:

CEO separation benefits and related transition costs. During the third quarterfirst nine months of fiscal 2017, the company incurred costs associated with the replacement of the current CEO, including $0.82018 we had $1.0 million in separation benefitsrestructuring expense and $0.3$0.2 million in search fees incurredseverance costs related to our ongoing efforts to better allocate resources to our crucial revenue growth areas while increasing internal efficiencies in connection with identifying a successor CEO.

Restructuring related severance and early contract termination costs. Duringother non-revenue generating areas. In the third quarterfirst nine months of fiscal 2017 we completed activities associated with the partnership to resell a third party workforce management solution, and recorded $0.2had $1.4 million in one-time charges related primarily to the severance of our former CEO. The restructuring charges comprisedinitiative will result in annual savings of severance and other employee related benefits and early contract termination costs. We do not anticipate any additional costs associated with this restructuring activity. Our restructuring actions are discussed further in Note 3, Restructuring Charges.
Non-restructuring severance. During the third quarter$2.7 million across all of fiscal 2017, we incurred $0.2 million in non-restructuring severance and other employee benefits.our operating expense categories.

Asset write-offs and other fair value adjustments.Legal Settlements. During the first nine months of fiscal 2016,2018, we recorded a gain of $0.2 million related to the write-off of product transition costs previously accrued for in connection with an impairment of our Guest 360™ property management solution in fiscal 2012. The customer associated with this residual reserve became insolvent during the second quarter of fiscal 2016.


Legal settlements. During the each of the first nine months of fiscal 2017 and fiscal 2016, we recorded $0.1 million and $0.2 million in legal settlements for employment and other business related matters.settlements.

Other Expenses (Income)
Nine months ended    Nine months ended    
December 31, (Unfavorable) favorableDecember 31, (Unfavorable) favorable
(Dollars in thousands)2016 2015 $ %2017 2016 $ %
Other (income) expense:              
Interest income$(135) $(70) $65
 (92.9)%$(64) $(135) $(71) (52.6)%
Interest expense11
 20
 $9
 45.0 %7
 11
 $4
 36.4 %
Other expense, net140
 40
 (100) nm
Other (income) expense, net(196) 140
 336
 240.0 %
Total other expense (income), net$16
 $(10) $(26) nm
$(253) $16
 $269
 nm

Interest income. Interest income consists of interest earned on investments in certificates of deposit, commercial paper, corporate bonds, and corporate-owned life insurance policies. Interest income increased $65,000 during the third quarter of fiscal 2017 compared to the third quarter of fiscal 2016 due to interest earned during the processing of claims related to the redemption of corporate-owned life insurance policies during fiscal 2017.

Interest expense. Interest expense consists of costs associated with capital leases and loans on corporate-owned life insurance policies.leases.

Other expense (income). expense. Other (income) expense (income) consists mainly of the impact of foreign currency due to movement of European, Indian and Asian currencies against the US dollar.


Income Taxes
Nine months ended   Nine months ended   
December 31, (Unfavorable) favorableDecember 31, (Unfavorable) favorable
(Dollars in thousands)2016 2015 $ %2017 2016 $ %
Income tax expense (benefit)
$252
 $(100) $(352) nm
Income tax (benefit) expense$(1,439) $252
 $1,691
 nm
Effective tax rate(4.1)% 4.3%   15.0% (4.1)%   

nm - not meaningful
For the first nine months of fiscalended December 31, 2017, the effective tax rate was different than the statutory rate due primarily to a $1.3 million benefit resulting from the effect of a reduction in the deferred rate due to passage of the Tax Act, recognition of net operating losses as deferred tax assets, which were offset by increases in the valuation allowance, certain foreign and state taxes,tax effects including a benefit of $0.4 million related to a settlement with the California Franchise Tax Board and other U.S. permanent book to tax differences. Tax expense primarily results from foreign taxable jurisdictions.

For the first nine months of fiscalended December 31, 2016, the effective tax rate was different than the statutory rate due primarily to the recognition of net operating losses as deferred tax assets, which were offset by increases in the valuation allowance, an adjustment to true-up indefinite-lived intangibles, a refunded settlement of an unrecognized tax benefit,certain foreign and state taxes, and other U.S. permanent book to tax differences. During this same period, our tax benefit resulted from an amended state return refund, an adjustment to amortization expense on indefinite lived assets, expirations of statute of limitations on uncertain tax positions offset by taxes withheld in foreign jurisdictions.

The increase in the tax provision year over year is due to non-recurring benefits recognized in fiscal 2016 and increased profitability in foreign jurisdictions during fiscal 2017.

Although the timing and outcome of tax settlements are uncertain, it is reasonably possible that during the next 12 months a reduction in unrecognized tax benefits may occur in the range of zero to $0.1 million of tax and zero to $0.1 million of interest based on the outcome of tax examinations and as a result of the expiration of various statutes of limitations. We

are routinely audited; due to the ongoing nature of current examinations in multiple jurisdictions, other changes could occur in the amount of gross unrecognized tax benefits during the next 12 months which cannot be estimated at this time. Additionally, we recognized a tax benefit in the amount of $0.4 million during the quarter as a result of a settlement with the California Franchise Tax Board regarding disputed tax matters.

We have recorded a valuation allowance offsetting substantially all of our deferred tax assets. The ultimate realization of deferred tax assets depends on the generation of future taxable income during the periods in which those temporary differences are deductible. Because of our losses in prior periods, management believes that it is more-likely-than-not that we will not realize the benefits of these deductible differences.




Liquidity and Capital Resources

Overview

Our operating cash requirements consist primarily of working capital needs, operating expenses, and capital expenditures, and payments of principal and interest on indebtedness outstanding, which primarily consists of lease and rental obligations at December 31, 2016.expenditures. We believe that cash flow from operating activities, cash on hand of $52.7$37.6 million as of December 31, 20162017 and access to capital markets will provide adequate funds to meet our short- and long-term liquidity requirements in the next 12 months.

As of December 31, 20162017 and March 31, 2016,2017, our total debt was approximately $0.3$0.2 million, comprised of capital lease obligations in both periods.

At December 31, 2016,2017, 100% of our cash and cash equivalents were deposited in bank accounts or invested in highly liquid investments with original maturities of three months or less. We maintain approximately 92% of our cash and cash equivalents in the United States. Therefore, we believe that credit risk is limited with respect to our cash and cash equivalents.


Cash Flow
Nine months endedNine months ended
December 31,December 31,
(In thousands)2016 20152017 2016
Net cash provided by (used in):      
Operating activities$5,393
 $8,314
$2,098
 $5,393
Investing activities(12,502) (17,170)(12,588) (12,502)
Financing activities$(687) $(464)(1,282) (687)
Effect of exchange rate changes on cash(99) (95)132
 (99)
Net decrease in cash and cash equivalents$(7,895) $(9,415)$(11,640) $(7,895)

Cash flow provided by operating activities.  Cash flow provided by operating activities was $5.4$2.1 million in the first nine months of fiscal 2017. Our operating loss, adjusted for restructuring, severance,2018. Operating assets and other charges, depreciation, amortization, and share based compensation, was $3.7 million. Positive net working capital movements contributed an additional $1.7liabilities decreased $3.4 million associateddue mainly with $6.7 million in increased collections on accounts receivable, offset by a $4.6 million decrease in deferred revenue related to revenue recognized for annual support and maintenance services.

Cash flows provided by operating activities was $8.3 million in the first nine months of fiscal 2016. The use of cash was attributable to $5.3 million in net working capital movements associated mainly with $4.5 million in increased collections on accounts receivable partially associated with the timing of annual support billings, $5.5collections and operating loss of $8.1 million increase deferred revenue related to support services,were offset by increasesnon-cash charges of $10.7 million in inventorydepreciation and other prepaid expensesamortization and $3.8 million in share-based compensation. Total share-based compensation increased $3.0 million for the nine months ended December 31, 2017 due to higher value executive stock grants and the impact of $4.5 million. Working capital movements were positively impacted by $3.5 million related to our operating loss adjusted for depreciation, amortization, share based compensation, asset write-offs and fair value adjustments, and loss on disposal of property & equipment.

removing forfeiture rates.

Cash flow used in investing activities. For the first nine months of fiscal 2017,2018, the $12.5$12.6 million in cash used in investing activities was primarily comprised of $10.3$7.3 million for the development of proprietary software and $2.2$5.3 million for purchase of property and equipment, includingand internal use software.

In fiscal 2016, the $17.2 million in cash used in investing activities was primarily comprised of $13.5 million for the development of proprietary software and $3.6 million for purchase of property and equipment, including internal use software.development.

Cash flow used in financing activities.  During the first nine months of fiscal 2017,2018, the $0.7$1.3 million used in financing activities was primarily comprised of $0.4$1.2 million related to the repurchase of shares to satisfy employee tax withholding and to cover the price of the options and $0.2 million in payments to settle the contingent consideration related to the fiscal 2014 acquisition of TimeManagement Corporate (TMC).withholding.

During the first nine months of fiscal 2016, the $0.5 million used in financing activities was primarily comprised of the repurchase of shares to satisfy employee tax withholding and to cover the price of the options, and payments on capital lease obligations.

Contractual Obligations

In December 2017, the Company entered into a new lease for an office in Singapore. The lease term commenced in December 2017 upon possession by the Company. The total commitment for this lease is approximately $1.0 million over a 36-month period.

In December 2017, the Company entered into a new lease for an inventory warehouse in Roswell, GA. The lease term commenced in January 2018 upon possession by the Company. The total commitment for this lease is approximately $0.2 million over a 62-month period.

As of December 31, 2016,2017, there were no other significant changes to our contractual obligations as presented in our Annual Report for the year ended March 31, 20162017.

Off-Balance Sheet Arrangements

We have not entered into any off-balance sheet arrangements that have had or are reasonably likely to have a current or future effect on our financial condition, changes in financial condition, revenues or expenses, results of operations, liquidity, capital expenditures, or capital resources.

Critical Accounting Policies

A detailed description of our significant accounting policies is included in our Annual Report for the year ended March 31, 20162017. There have been no material changes in our significant accounting policies and estimates since March 31, 20162017 except as noted in Note 2, Summary of Significant Accounting Policies.

Forward-Looking Information
This Quarterly Report and other publicly available documents, including the documents incorporated herein and therein by reference, contain, and our officers and representatives may from time to time make, "forward-looking statements" within the meaning of the safe harbor provisions of the U.S. Private Securities Litigation Reform Act of 1995. Forward-looking statements can be identified by words such as: "anticipate," "intend," "plan," "goal," "seek," "believe," "project," "estimate," "expect," "strategy," "future," "likely," "may," "should," "will" and similar references to future periods. TheseForward-looking statements are not guaranteesneither historical facts nor assurances of future performanceperformance. Instead, they are based only on our current beliefs, expectations and involveassumptions regarding the future of our business, future plans and strategies, projections, anticipated events and trends, the economy and other future conditions. Because forward-looking statements relate to the future, they are subject to inherent uncertainties, risks uncertainties, and assumptionschanges in circumstances that are difficult to predict. These statementspredict and many of which are basedoutside of our control. Our actual results and financial condition may differ materially from those indicated in the forward-looking statements. Therefore, you should not rely on management’s current expectations, intentions, or beliefs and are subject to a numberany of these forward-looking statements. Important factors assumptions, and uncertainties that could cause our actual results and financial condition to differ materially from those describedindicated in the forward-looking statements. Factors that could cause or contributestatements include, among others, our ability to such differences or that might otherwise impact the business includeachieve operational efficiencies and meet customer demand for products and services and the risk factors set forth in Item 1A in Part II of this Quarterly Report and Item IA of our Annual Report for the fiscal year ended March 31, 2016.2017. Any forward-looking statement made by us in this Quarterly Report is based only on information currently available to us and speaks only as of the date on which it is made. We undertake no obligation to publicly update any such factorforward-looking statement made in this Quarterly Report or any other forward-looking statement that may be made from time to publicly announce the results of any revisions to any forward-looking statements contained hereintime, whether written or oral, whether as a result of new information, future events, or otherwise.

Item 3. Quantitative and Qualitative Disclosures About Market Risk


For quantitative and qualitative disclosures about market risk affecting us, see Item 7A, “Quantitative and Qualitative Disclosures About Market Risk,” contained in our Annual Report for the fiscal year ended March 31, 20162017. There have been no material changes in our market risk exposures since March 31, 20162017.

Item 4. Controls and Procedures

Evaluation of Disclosure Controls and Procedures

Under the supervision of and with the participation of our Chief Executive Officer (CEO) and, Chief Financial Officer (CFO), and Corporate Controller and Treasurer, management evaluated the effectiveness of the design and operation of our disclosure controls and procedures, as defined in Rules 13a-15(e) and 15d-15(e) promulgated under the Securities Exchange Act of 1934, as amended, as of the end of the period covered by this Quarterly Report. Based on that evaluation, the CEO, CFO and CFOCorporate Controller and Treasurer concluded that, as of the end of the period covered by this Quarterly Report, our disclosure controls and procedures were effective.



Change in Internal Control over Financial Reporting

None.

PART II. OTHER INFORMATION
Item 1.     Legal Proceedings
None.

Item 1A. Risk Factors

There have been no material changes in the risk factors included in our Annual Report for the fiscal year ended March 31, 20162017 that may materially affect our business, results of operations, or financial condition.

Item 2.     Unregistered Sales of Equity Securities and Use of Proceeds

None.

Item 3.    Defaults Upon Senior Securities

None.

Item 4.    Mine Safety Disclosures
Not applicable.
Item 5.    Other Information
None.

Item 6.    Exhibits

31.1

31.2
32.131.3

32


32.2Certification of Chief Financial Officer pursuant to 18 U.S.C. Section 1350, as adopted pursuant to Section 906 of Sarbanes-Oxley Act of 2002.

101
The following materials from our quarterly report on Form 10-Q for the quarter ended December 31, 2016,2017, formatted in XBRL (Extensible Business Reporting Language): (i) Condensed Consolidated Balance Sheets at December 31, 20162017 and March 31, 2016,2017, (ii) Condensed Consolidated Statements of Operations for the three and nine months ended December 31, 20162017 and 2015,2016, (iii) Condensed Consolidated Statements of Comprehensive (Loss) IncomeLoss for the three and nine months ended December 31, 20162017 and 2015,2016, (iv) Condensed Consolidated Statements of Cash Flows for the nine months ended December 31, 20162017 and 2015,2016, and (v) Notes to Condensed Consolidated Financial Statements for the three and nine months ended December 31, 2016.2017.








SIGNATURE

Pursuant to the requirements of the Securities Exchange Act of 1934, the registrant has duly caused this Quarterly Report to be signed on its behalf by the undersigned thereunto duly authorized.


AGILYSYS, INC.



Date:February 9, 2017January 26, 2018/s/ Anthony S. Pritchett
  Anthony S. Pritchett
  Interim Chief Financial Officer
  (Principal AccountingFinancial Officer and Duly Authorized Officer)


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