UNITED STATES
SECURITIES AND EXCHANGE COMMISSION
WASHINGTON, D.C. 20549
FORM 10-Q
QUARTERLY REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE
SECURITIES EXCHANGE ACT OF 1934
For the quarterly period ended June 30, 2020March 31, 2021
OR
TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE
SECURITIES EXCHANGE ACT OF 1934
For the transition period from ________________ to ________________
Commission file number: 1-03579
PITNEY BOWES INC.INC.
(Exact name of registrant as specified in its charter)

State of incorporation:DelawareI.R.S. Employer Identification No.06-0495050
Address:State of incorporation:DelawareI.R.S. Employer Identification No.06-0495050
Address of Principal Executive Offices:3001 Summer Street,Stamford,Connecticut06926
Telephone Number:(203)356-5000

Securities registered pursuant to Section 12(b) of the Act:
Title of Each ClassTrading Symbol(s)Name of Each Exchange on Which Registered
Common Stock, $1 par value per sharePBINew York Stock Exchange
6.7% Notes due 2043PBI.PRBNew York Stock Exchange

Indicate by check mark whether the registrant (1) has filed all reports required to be filed by Section 13 or 15(d) of the Securities Exchange Act of 1934 during the preceding 12 months (or for such shorter period that the registrant was required to file such reports), and (2) has been subject to such filing requirements for the past 90 days. Yes þ No o

Indicate by check mark whether the registrant has submitted electronically every Interactive Data File required to be submitted pursuant to Rule 405 of Regulation S-T (§232.405 of this chapter) during the preceding 12 months (or for such shorter period that the registrant was required to submit such files). Yes þ No o

Indicate by check mark whether the registrant is a large accelerated filer, an accelerated filer, a non-accelerated filer, a smaller reporting company, or an emerging growth company. See the definitions of “large accelerated filer,” “accelerated filer,” “smaller reporting company,” and “emerging growth company” in Rule 12b-2 of the Exchange Act.
Large accelerated filerþAccelerated fileroþNon-accelerated filero
Smaller reporting companyEmerging growth company

If an emerging growth company, indicate by check mark if the registrant has elected not to use the extended transition period for complying with any new or revised financial accounting standards provided pursuant to Section 13(a) of the Exchange Act. o
Indicate by check mark whether the registrant is a shell company (as defined in Rule 12b-2 of the Exchange Act). Yes No þ
As of July 31, 2020, 173,082,121April 30, 2021, 175,493,000 shares of common stock, par value $1 per share, of the registrant were outstanding.




PITNEY BOWES INC.
INDEX

Page Number
Page Number
Condensed Consolidated Statements of Income (Loss)Loss for the Three and Six Months Ended June 30,March 31, 2021 and 2020 and 2019
Condensed Consolidated Statements of Comprehensive Income (Loss)Loss for the Three and Six Months Ended June 30,March 31, 2021 and 2020 and 2019
Condensed Consolidated Balance Sheets at June 30, 2020March 31, 2021 and December 31, 20192020
Condensed Consolidated Statements of Cash Flows for the SixThree Months Ended June 30,March 31, 2021 and 2020 and 2019
Item 6:Exhibits

2




PART I. FINANCIAL INFORMATION
Item 1: Financial Statements
PITNEY BOWES INC.
CONDENSED CONSOLIDATED STATEMENTS OF INCOME (LOSS)LOSS
(Unaudited; in thousands, except per share amounts)
Three Months Ended March 31,
20212020
Revenue:  
Business services$570,454 $444,379 
Support services118,697 122,015 
Financing77,812 89,078 
Equipment sales86,803 76,273 
Supplies42,224 45,709 
Rentals19,207 18,814 
Total revenue915,197 796,268 
Costs and expenses:
Cost of business services499,534 374,665 
Cost of support services36,717 39,760 
Financing interest expense11,886 12,489 
Cost of equipment sales61,840 57,359 
Cost of supplies11,211 12,240 
Cost of rentals6,447 6,378 
Selling, general and administrative238,102 248,633 
Research and development11,316 12,116 
Restructuring charges2,889 3,817 
Goodwill impairment0 198,169 
Interest expense, net25,158 25,883 
Other components of net pension and postretirement expense (income)350 (151)
Other expense, net51,394 33,487 
Total costs and expenses956,844 1,024,845 
Loss from continuing operations before taxes(41,647)(228,577)
Benefit for income taxes(13,992)(10,030)
Loss from continuing operations(27,655)(218,547)
(Loss) income from discontinued operations, net of tax(3,886)10,064 
Net loss$(31,541)$(208,483)
Basic loss per share (1):
Continuing operations$(0.16)$(1.28)
Discontinued operations(0.02)0.06 
Net loss$(0.18)$(1.22)
Diluted loss per share (1):
Continuing operations$(0.16)$(1.28)
Discontinued operations(0.02)0.06 
Net loss$(0.18)$(1.22)
 Three Months Ended June 30, Six Months Ended June 30,
 2020 2019 2020 2019
Revenue: 
  
  
  
Business services$528,990
 $417,963
 $973,369
 $824,508
Support services113,786
 127,705
 235,801
 256,304
Financing85,462
 92,419
 174,540
 189,462
Equipment sales57,837
 85,551
 134,110
 175,338
Supplies32,773
 46,490
 78,482
 97,443
Rentals18,644
 18,445
 37,458
 40,602
Total revenue837,492
 788,573
 1,633,760
 1,583,657
Costs and expenses:       
Cost of business services454,311
 337,918
 828,976
 664,964
Cost of support services36,725
 40,520
 76,485
 82,367
Financing interest expense11,939
 11,043
 24,428
 22,407
Cost of equipment sales47,920
 58,570
 105,279
 122,235
Cost of supplies8,379
 11,758
 20,619
 25,308
Cost of rentals6,022
 8,418
 12,400
 18,133
Selling, general and administrative233,631
 241,467
 482,264
 503,136
Research and development7,467
 13,572
 19,583
 26,149
Restructuring charges and asset impairments4,922
 5,899
 8,739
 9,599
Goodwill impairment
 
 198,169
 
Interest expense, net26,446
 28,019
 52,329
 55,621
Other components of net pension and postretirement cost (income)386
 (1,618) 235
 (2,256)
Other (income) expense(17,375) (27) 16,112
 17,683
Total costs and expenses820,773
 755,539
 1,845,618
 1,545,346
Income (loss) from continuing operations before taxes16,719
 33,034
 (211,858) 38,311
Provision for income taxes17,016
 3,724
 6,986
 11,544
(Loss) income from continuing operations(297) 29,310
 (218,844) 26,767
(Loss) income from discontinued operations, net of tax(3,032) (5,613) 7,032
 (5,729)
Net (loss) income$(3,329) $23,697
 $(211,812) $21,038
Basic (loss) earnings per share (1):
       
Continuing operations$
 $0.17
 $(1.28) $0.15
Discontinued operations(0.02) (0.03) 0.04
 (0.03)
Net (loss) income$(0.02) $0.13
 $(1.24) $0.12
Diluted (loss) earnings per share (1):
       
Continuing operations$
 $0.16
 $(1.28) $0.15
Discontinued operations(0.02) (0.03) 0.04
 (0.03)
Net (loss) income$(0.02) $0.13
 $(1.24) $0.12

(1) The sum of the earnings per share amounts may not equal the totals due to rounding.







See Notes to Condensed Consolidated Financial Statements
3


PITNEY BOWES INC.
CONDENSED CONSOLIDATED STATEMENTS OF COMPREHENSIVE INCOME (LOSS)LOSS
(Unaudited; in thousands)


Three Months Ended March 31,
20212020
Net loss$(31,541)$(208,483)
Other comprehensive loss, net of tax:
Foreign currency translation, net of tax of $(13) and $(2,817), respectively(14,258)(27,735)
Net unrealized gain (loss) on cash flow hedges, net of tax of $1,601 and $(58), respectively4,830 (174)
Net unrealized (loss) gain on investment securities, net of tax of $(2,956) and $434, respectively(8,916)1,308 
Amortization of pension and postretirement costs, net of tax of $3,208 and $2,650, respectively9,937 8,870 
Other comprehensive loss, net of tax(8,407)(17,731)
Comprehensive loss$(39,948)$(226,214)


 Three Months Ended June 30, Six Months Ended June 30,
 2020 2019 2020 2019
Net (loss) income$(3,329) $23,697
 $(211,812) $21,038
Other comprehensive income, net of tax:       
Foreign currency translation, net of tax of $1,105, $(1,347), $(1,712) and $(423), respectively10,099
 10
 (17,636) 21,378
Net unrealized loss on cash flow hedges, net of tax of $(421), $(80), $(479) and $(24), respectively(1,271) (234) (1,445) (71)
Net unrealized gain on investment securities, net of tax of $467, $1,100, $900 and $2,064, respectively1,407
 3,213
 2,715
 6,029
Amortization of pension and postretirement costs, net of tax benefits of $3,502, $2,124, $6,152 and $4,773, respectively11,377
 7,311
 20,247
 13,947
Other comprehensive income, net of tax21,612
 10,300
 3,881
 41,283
Comprehensive income (loss)$18,283
 $33,997
 $(207,931) $62,321








































See Notes to Condensed Consolidated Financial Statements
4


PITNEY BOWES INC.
CONDENSED CONSOLIDATED BALANCE SHEETS
(Unaudited; in thousands, except share and per share amounts)


March 31, 2021December 31, 2020
ASSETS  
Current assets:  
Cash and cash equivalents$680,727 $921,450 
Short-term investments, reported at fair value16,200 18,974 
Accounts and other receivables (net of allowance of $20,480 and $18,899, respectively)327,755 389,240 
Short-term finance receivables (net of allowance of $17,866 and $18,012, respectively)551,061 568,050 
Inventories63,680 65,845 
Current income taxes44,288 23,219 
Other current assets and prepayments124,394 120,145 
Total current assets1,808,105 2,106,923 
Property, plant and equipment, net405,226 391,280 
Rental property and equipment, net37,708 38,435 
Long-term finance receivables (net of allowance of $17,608 and $17,857 respectively)597,012 605,292 
Goodwill1,144,064 1,152,285 
Intangible assets, net152,265 159,839 
Operating lease assets196,843 201,916 
Noncurrent income taxes68,732 72,653 
Other assets (includes $383,214 and $355,799, respectively, reported at fair value)531,226 491,514 
Total assets$4,941,181 $5,220,137 
LIABILITIES AND STOCKHOLDERS’ EQUITY 
Current liabilities:  
Accounts payable and accrued liabilities$820,286 $880,616 
Customer deposits at Pitney Bowes Bank589,406 617,200 
Current operating lease liabilities39,587 39,182 
Current portion of long-term debt19,972 216,032 
Advance billings118,166 114,550 
Current income taxes6,839 2,880 
Total current liabilities1,594,256 1,870,460 
Long-term debt2,418,885 2,348,361 
Deferred taxes on income282,192 279,451 
Tax uncertainties and other income tax liabilities37,936 38,163 
Noncurrent operating lease liabilities174,798 180,292 
Other noncurrent liabilities413,951 437,015 
Total liabilities4,922,018 5,153,742 
Commitments and contingencies (See Note 14)00
Stockholders’ equity:
Common stock, $1 par value (480,000,000 shares authorized; 323,337,912 shares issued)323,338 323,338 
Additional paid-in capital15,269 68,502 
Retained earnings5,161,029 5,201,195 
Accumulated other comprehensive loss(847,538)(839,131)
Treasury stock, at cost (149,600,577 and 151,362,724 shares, respectively)(4,632,935)(4,687,509)
Total stockholders’ equity19,163 66,395 
Total liabilities and stockholders’ equity$4,941,181 $5,220,137 

 June 30, 2020 December 31, 2019
ASSETS 
  
Current assets: 
  
Cash and cash equivalents$862,897
 $924,442
Short-term investments (includes $28,221 and $35,879, respectively, reported at fair value)153,221
 115,879
Accounts and other receivables (net of allowance of $32,474 and $17,830, respectively)391,748
 373,471
Short-term finance receivables (net of allowance of $20,999 and $12,556, respectively)555,196
 629,643
Inventories73,653
 68,251
Current income taxes1,893
 5,565
Other current assets and prepayments121,924
 101,601
Assets of discontinued operations
 17,229
Total current assets2,160,532
 2,236,081
Property, plant and equipment, net375,465
 376,177
Rental property and equipment, net40,875
 41,225
Long-term finance receivables (net of allowance of $17,115 and $7,095 respectively)583,839
 625,487
Goodwill1,132,785
 1,324,179
Intangible assets, net175,460
 190,640
Operating lease assets199,162
 200,752
Noncurrent income taxes68,449
 71,903
Other assets (includes $264,500 and $230,442, respectively, reported at fair value)379,611
 400,456
Total assets$5,116,178
 $5,466,900
    
LIABILITIES AND STOCKHOLDERS’ EQUITY   
Current liabilities: 
  
Accounts payable and accrued liabilities$732,048
 $793,690
Customer deposits at Pitney Bowes Bank613,449
 591,118
Current operating lease liabilities35,432
 36,060
Current portion of long-term debt163,257
 20,108
Advance billings122,606
 101,920
Current income taxes11,723
 17,083
Liabilities of discontinued operations
 9,713
Total current liabilities1,678,515
 1,569,692
Long-term debt2,553,490
 2,719,614
Deferred taxes on income270,376
 274,435
Tax uncertainties and other income tax liabilities35,928
 38,834
Noncurrent operating lease liabilities177,901
 177,711
Other noncurrent liabilities355,388
 400,518
Total liabilities5,071,598
 5,180,804
    
Commitments and contingencies (See Note 14)


 


    
Stockholders’ equity:   
Common stock, $1 par value (480,000,000 shares authorized; 323,337,912 shares issued)323,338
 323,338
Additional paid-in capital68,498
 98,748
Retained earnings5,188,119
 5,438,930
Accumulated other comprehensive loss(836,262) (840,143)
Treasury stock, at cost (151,737,399 and 152,888,969 shares, respectively)(4,699,113) (4,734,777)
Total stockholders’ equity44,580
 286,096
Total liabilities and stockholders’ equity$5,116,178
 $5,466,900




See Notes to Condensed Consolidated Financial Statements
5


PITNEY BOWES INC.
CONDENSED CONSOLIDATED STATEMENTS OF CASH FLOWS
(Unaudited; in thousands)


Three Months Ended March 31,
20212020
Cash flows from operating activities:  
Net loss$(31,541)$(208,483)
Loss (income) from discontinued operations, net of tax3,886 (10,064)
Restructuring payments(3,955)(6,047)
Adjustments to reconcile net loss to net cash from operating activities:  
Depreciation and amortization39,594 40,719 
Allowance for credit losses3,992 15,926 
Stock-based compensation5,221 1,521 
Restructuring charges2,889 3,817 
Amortization of debt fees2,644 2,300 
Goodwill impairment0 198,169 
Loss on debt refinancing51,394 36,987 
Changes in operating assets and liabilities, net of acquisitions/divestitures:  
Accounts and other receivables57,642 7,182 
Finance receivables27,714 17,772 
Inventories1,900 (4,815)
Other current assets and prepayments(7,153)(7,969)
Accounts payable and accrued liabilities(54,022)(104,556)
Current and noncurrent income taxes(17,291)10,797 
Advance billings4,267 (4,148)
Pension and retiree medical liabilities(24,775)(28,961)
Other, net3,518 10,303 
   Net cash from operating activities - continuing operations65,924 (29,550)
   Net cash from operating activities - discontinued operations0 (37,805)
   Net cash from operating activities65,924 (67,355)
Cash flows from investing activities:  
Capital expenditures(43,328)(25,778)
Purchases of investment securities(64,473)(107,312)
Proceeds from sales/maturities of investment securities28,008 104,222 
Net investment in loan receivables(7,316)1,071 
Acquisitions, net of cash acquired0 (1,281)
Other investing activities0 8,081 
   Net cash from investing activities - continuing operations(87,109)(20,997)
   Net cash from investing activities - discontinued operations0 (2,502)
   Net cash from investing activities(87,109)(23,499)
Cash flows from financing activities:  
Proceeds from the issuance of debt, net of discount1,195,500 816,544 
Principal payments of debt(1,327,315)(932,600)
Premiums and fees paid to refinance debt(44,418)(32,645)
Dividends paid to stockholders(8,625)(8,523)
Decrease in customer deposits at Pitney Bowes Bank(27,794)(888)
Other financing activities(5,648)(2,372)
   Net cash from financing activities(218,300)(160,484)
Effect of exchange rate changes on cash and cash equivalents(1,238)(10,032)
Change in cash and cash equivalents(240,723)(261,370)
Cash and cash equivalents at beginning of period921,450 924,442 
Cash and cash equivalents at end of period$680,727 $663,072 

 Six Months Ended June 30,
 2020 2019
Cash flows from operating activities: 
  
Net (loss) income$(211,812) $21,038
(Income) loss from discontinued operations, net of tax(7,032) 5,729
Restructuring payments(11,365) (13,005)
Adjustments to reconcile net loss to net cash provided by operating activities: 
  
Restructuring charges and asset impairments8,739
 9,599
Loss on disposition of businesses
 17,683
Gain on sale of equity investment(11,908) 
Loss on extinguishment of debt36,987
 
Depreciation and amortization81,787
 77,977
Goodwill impairment198,169
 
Stock-based compensation6,950
 9,165
Allowance for credit losses27,941
 14,707
Amortization of debt fees5,054
 4,924
Changes in operating assets and liabilities, net of acquisitions/divestitures: 
  
(Increase) decrease in accounts receivable(49,403) 18,565
Decrease in finance receivables84,342
 34,984
Increase in inventories(6,306) (10,881)
Increase in other current assets and prepayments(24,067) (33,476)
Decrease in accounts payable and accrued liabilities(25,168) (53,885)
Increase in current and noncurrent income taxes29,959
 663
Increase (decrease) in advance billings21,402
 (941)
Decrease in pension and retiree medical liabilities(24,164) (22,772)
Other, net(4,873) 1,174
   Net cash provided by operating activities - continuing operations125,232
 81,248
   Net cash (used in) provided by operating activities - discontinued operations(38,423) 5,534
   Net cash provided by operating activities86,809
 86,782
Cash flows from investing activities: 
  
Purchases of available-for-sale securities(115,565) (6,391)
Proceeds from sales/maturities of available-for-sale securities94,425
 54,964
Net activity from short-term and other investments(44,035) (1,608)
Capital expenditures(59,954) (59,187)
Acquisitions, net of cash acquired(6,608) (4,882)
Sale of other investments (See Note 8)58,248
 
Increase (decrease) in customer deposits at Pitney Bowes Bank22,331
 (8,316)
Other investing activities(885) (8,591)
   Net cash used in investing activities - continuing operations(52,043) (34,011)
   Net cash used in investing activities - discontinued operations(2,502) (2,140)
   Net cash used in investing activities(54,545) (36,151)
Cash flows from financing activities: 
  
Increase in short-term borrowings100,000
 
Proceeds from the issuance of long-term debt816,544
 
Principal payments of long-term debt(948,224) (25,087)
Premiums and fees paid to extinguish debt(32,645) 
Dividends paid to stockholders(17,099) (18,346)
Common stock repurchases
 (100,000)
Other financing activities(3,174) (3,337)
   Net cash used in financing activities(84,598) (146,770)
Effect of exchange rate changes on cash and cash equivalents(9,211) (81)
Change in cash and cash equivalents(61,545) (96,220)
Cash and cash equivalents at beginning of period924,442
 867,262
Cash and cash equivalents at end of period$862,897
 $771,042
    
Cash interest paid$82,732
 $78,280
Cash income tax payments, net of refunds$12,176
 $17,348




See Notes to Condensed Consolidated Financial Statements
6


PITNEY BOWES INC.
NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS
(Unaudited; table amounts in thousands unless otherwise noted, except per share amounts)


1. Description of Business and Basis of Presentation
Description of Business
Pitney Bowes Inc. (we, us, our, or the company) is a global technology company providing commerce solutions that power billions of transactions. Clients around the world rely on the accuracy and precision delivered by our equipment, solutions, analytics, and application programming interface technology in the areas of ecommerce fulfillment, shipping and returns, cross-border ecommerce, office mailing and shipping, presort services and financing. Pitney Bowes Inc. was incorporated in the state of Delaware in 1920. For more information about us, our products, services and solutions, visit www.pitneybowes.com.

Basis of Presentation
The accompanying unaudited Condensed Consolidated Financial Statementscondensed consolidated financial statements have been prepared in accordance with accounting principles generally accepted in the United States of America (GAAP) for interim financial information and the instructions to Rule 10-01 of Regulation S-X. Accordingly, they do not include all of the information and footnotes required by GAAP for complete financial statements. In addition, the December 31, 20192020 Condensed Consolidated Balance Sheet data was derived from audited financial statements, but does not include all disclosures required by GAAP. In management's opinion, all adjustments, consisting only of normal recurring adjustments, considered necessary to fairly state our financial position, results of operations and cash flows for the periods presented have been included. Operating results for the periods presented are not necessarily indicative of the results that may be expected for any other interim period or for the year ending December 31, 2020,2021, particularly in light of the novel coronavirus pandemic (COVID-19) and its effectseffect on domestic and global businesses and economies. These statements should be read in conjunction with the financial statements and notes thereto included in our Annual Report to Stockholders on Form 10-K for the year ended December 31, 2019 (20192020 (2020 Annual Report). Certain prior year amounts

In the fourth quarter 2020, we determined that based on their nature, certain cash flows from loan receivables classified as cash flows from operating activities should have been reclassified to conformclassified as investment in loans receivables within cash flows from investing activities. It was also determined that certain investment purchases and maturities that were previously reported on a net basis should have been reported on a gross basis. Finally, previously reported cash flows from investing activities resulting from changes in customer deposits at the Pitney Bowes Bank (the Bank) are now reported as cash flows from financing activities. These adjustments were not material to the current year presentation.previously issued 2020 interim financial statements; however, the cash flow statement for the period ended March 31, 2020 has been revised and the impact on our previously issued interim Condensed Consolidated Statements of Cash Flows for the three months ended March 31, 2020 is as follows:
Three Months Ended March 31, 2020
(unaudited)As Previously ReportedAdjustmentsAs Revised
Cash flows from operating activities
Changes in finance receivables$18,843 $(1,071)$17,772 
Net cash from operating activities: continuing operations$(28,479)$(1,071)$(29,550)
Net cash from operating activities$(66,284)$(1,071)$(67,355)
Cash flows from investing activities
Purchases of investment securities$(67,312)$(40,000)$(107,312)
Proceeds from sales/maturities of investment securities$24,102 $80,120 $104,222 
Net change in short-term and other investing activities$48,431 $(48,431)$— 
Net investment in loan receivables$— $1,071 $1,071 
Customer deposits at the Bank$(888)$888 $— 
Other investing activities$(230)$8,311 $8,081 
Net cash from investing activities: continuing operations$(22,956)$1,959 $(20,997)
Net cash from investing activities$(25,458)$1,959 $(23,499)
Cash flows from financing activities
Customer deposits at the Bank$— $(888)$(888)
Net cash from financing activities$(159,596)$(888)$(160,484)
7


In August 2019, we entered into a definitive agreement to sell our Software Solutions business and recast prior periods to reflect the operating results of the Software Solutions business as discontinued operations. The sale was completedPITNEY BOWES INC.
NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS
(Unaudited; table amounts in December 2019, with the exception of the software business in Australia, which closed in January 2020. See Note 4 for additional information.thousands unless otherwise noted, except per share amounts)
Accounts and other receivables includes other receivables of $61 million at June 30, 2020 and $91 million at December 31, 2019. In January 2019, we sold the direct operations and moved to a dealer model in 6 smaller international markets within Sending Technology Solutions (SendTech Solutions). Other receivables includes gross receivables of $24 million related to these direct operations.

Risks and Uncertainties
The effects of COVID-19 on global economies and businesses continues to impact how we conduct business and our operating results, financial position and cash flows. There stillIts impact on our business remains uncertainty around the severity, durationunpredictable and governments' responses to COVID-19, particularly in the United States as parts of the country are experiencing a resurgence in COVID-19 cases and taking actions to modify re-opening plans. Accordingly,accordingly, we are not able to reasonably estimate the full extent of the impact of the pandemicCOVID-19 on our operating results, financial position and liquidity for the remainder of the year. Actual results could differ significantly from our estimates and assumptions, possibly resulting in additional impairments or other charges in future reporting periods.
We assessed certain accounting matters that require the use of estimates, assumptions and consideration of forecasted financial information in context with the known and projected future impacts of COVID-19. The most significant impacts are included below.
The determination of our provision for credit losses is now impacted by changes in forecasted economic conditions (see Accounting Pronouncements Adopted in 2020 below). The impact of COVID-19 on global economies and businesses resulted in an increased probability of recessionary conditions, delinquency rates and business bankruptcy. As a result, our credit loss provision for the three and six months ended June 30, 2020 was $12 million and $28 million compared to $4 million and $15 million for the three and six months ended June 30, 2019.
At December 31, 2019, the fair value of our Global Ecommerce business exceeded its carrying value by less than 20%. The determination of fair value is based on a number of estimates and assumptions, including, but not limed to, projected revenue growth, profitability and cash flows. During the first quarter of 2020, our Global Ecommerce business experienced weaker than expected performance in part due to the macroeconomic conditions resulting from COVID-19. As a result, we evaluated the Global Ecommerce goodwill for impairment and recorded a non-cash, pre-tax goodwill impairment charge of $198 million in the first quarter of 2020 (see Note 8 for additional information).



PITNEY BOWES INC.
NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS
(Unaudited; table amounts in thousands unless otherwise noted, except per share amounts)

Accounting Pronouncements Adopted in 2020
Effective January 1, 2020, we adopted Accounting Standards Update (ASU) 2016-13, Financial Instruments - Credit Losses. We adopted this standard using the modified retrospective transition approach with a cumulative effect adjustment to retained earnings. The adoption of the standard resulted in an increase in the opening reserve balance for Accounts and other receivables of $15 million and the opening reserve balance for finance receivables of $10 million and a net reduction to retained earnings of $22 million. The ASU applies to financial assets measured at amortized cost, including finance receivables, trade and other receivables and investments in debt securities classified as available-for-sale and held-to-maturity. The ASU replaces the current incurred loss impairment model that recognizes losses when a probable threshold is met with a requirement to recognize lifetime expected credit losses immediately when a financial asset is originated or purchased. The models to estimate credit losses are required to be based on historical loss experience, current conditions, reasonable and supportable forecasts and current economic outlook.
Activity in the allowance for credit losses for accounts and other receivables for the six months ended June 30, 2020 is presented below. See Note 7 for additional information pertaining to our finance receivables.
 Balance at December 31, 2019 Cumulative effect of accounting change Amounts charged to expense Write-offs, recoveries and currency impact 
Balance at
June 30, 2020
Allowance for credit losses$17,830
 $15,336
 $12,692
 $(13,384) $32,474

Accounts receivable greater than 365 days past due, subject to certain exceptions, are written off against the allowance, although collection efforts may continue.

Accounting Pronouncements Not Yet Adopted2021
In December 2019, the FASB issuedJanuary 2021 we adopted ASU 2019-12, Simplifying the Accounting for Income Taxes. The ASU simplifies the accounting for income taxes by removing certain exceptions to the general principles and also clarifies and amends existing guidance. This standard is effective beginning January 1, 2021, with earlyThe adoption permitted. We do not expectof this standard todid not have a material impact on our consolidated financial statements.
Accounting Pronouncements Not Yet Adopted
In March 2020, the FASB issued ASU 2020-04, Reference Rate Reform (Topic 848): Facilitation of the Effects of Reference Rate Reform on Financial Reporting. The transition to new reference interest rates will require certain contracts to be modified and the ASU is intended to provide temporary optional expedients and exceptions to U.S. GAAP guidance on contract modifications and hedge accounting to ease the financial reporting burdens related to the expected market transition from the London Interbank Offered Rate (LIBOR) and other interbank offered rates to alternative reference rates. The transition to new reference interest rates will require certain contracts to be modified and the ASU is intended to mitigate the effects of this transition. The accommodations provided by the ASU are effective as of March 12, 2020 through December 31, 2022 and may be applied at the beginning of any interim period within that time frame. We are currently assessing the impact this standard will have on our consolidated financial statements.
8


PITNEY BOWES INC.
NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS
(Unaudited; table amounts in thousands unless otherwise noted, except per share amounts)

2. Revenue
Disaggregated Revenue
The following tables disaggregate our revenue by source and timing of recognition:
Three Months Ended March 31, 2021
Global EcommercePresort ServicesSendTech SolutionsRevenue from products and servicesRevenue from leasing transactions and financingTotal consolidated revenue
Major products/service lines
Business services$413,086 $143,126 $14,242 $570,454 $0 $570,454 
Support services0 0 118,697 118,697 0 118,697 
Financing0 0 0 0 77,812 77,812 
Equipment sales0 0 19,118 19,118 67,685 86,803 
Supplies0 0 42,224 42,224 0 42,224 
Rentals0 0 0 0 19,207 19,207 
Subtotal413,086 143,126 194,281 750,493 $164,704 $915,197 
Revenue from leasing transactions and financing
Financing0 0 77,812 77,812 
Equipment sales0 0 67,685 67,685 
Rentals0 0 19,207 19,207 
     Total revenue$413,086 $143,126 $358,985 $915,197 
Timing of revenue recognition from products and services
Products/services transferred at a point in time$0 $0 $77,538 $77,538 
Products/services transferred over time413,086 143,126 116,743 672,955 
      Total$413,086 $143,126 $194,281 $750,493 
 Three Months Ended June 30, 2020
 Global EcommercePresort ServicesSendTech SolutionsRevenue from products and servicesRevenue from leasing transactions and financingTotal consolidated revenue
Major products/service lines      
Business services$398,453
$118,127
$12,410
$528,990
$
$528,990
Support services

113,786
113,786

113,786
Financing



85,462
85,462
Equipment sales

14,492
14,492
43,345
57,837
Supplies

32,773
32,773

32,773
Rentals



18,644
18,644
Subtotal398,453
118,127
173,461
690,041
$147,451
$837,492
       
Revenue from leasing transactions and financing      
Financing

85,462
85,462
  
Equipment sales

43,345
43,345
  
Rentals

18,644
18,644
  
     Total revenue$398,453
$118,127
$320,912
$837,492
  
       
Timing of revenue recognition from products and services    
Products/services transferred at a point in time$
$
$58,750
$58,750
  
Products/services transferred over time398,453
118,127
114,711
631,291
  
      Total$398,453
$118,127
$173,461
$690,041
  

Three Months Ended March 31, 2020
Global EcommercePresort ServicesSendTech SolutionsRevenue from products and servicesRevenue from leasing transactions and financingTotal consolidated revenue
Major products/service lines
Business services$292,323 $140,720 $11,336 $444,379 $$444,379 
Support services122,015 122,015 122,015 
Financing89,078 89,078 
Equipment sales17,130 17,130 59,143 76,273 
Supplies45,709 45,709 45,709 
Rentals18,814 18,814 
Subtotal292,323 140,720 196,190 629,233 $167,035 $796,268 
Revenue from leasing transactions and financing
Financing89,078 89,078 
Equipment sales59,143 59,143 
Rentals18,814 18,814 
     Total revenue$292,323 $140,720 $363,225 $796,268 
Timing of revenue recognition from products and services
Products/services transferred at a point in time$$$78,374 $78,374 
Products/services transferred over time292,323 140,720 117,816 550,859 
      Total$292,323 $140,720 $196,190 $629,233 
9
 Three Months Ended June 30, 2019
 Global EcommercePresort ServicesSendTech SolutionsRevenue from products and servicesRevenue from leasing transactions and financingTotal consolidated revenue
Major products/service lines      
Business services$282,319
$128,138
$7,506
$417,963
$
$417,963
Support services

127,705
127,705

127,705
Financing



92,419
92,419
Equipment sales

19,384
19,384
66,167
85,551
Supplies

46,490
46,490

46,490
Rentals



18,445
18,445
Subtotal282,319
128,138
201,085
611,542
$177,031
$788,573
       
Revenue from leasing transactions and financing      
Financing

92,419
92,419
  
Equipment sales

66,167
66,167
  
Rentals

18,445
18,445
  
     Total revenue$282,319
$128,138
$378,116
$788,573
  
       
Timing of revenue recognition from products and services    
Products/services transferred at a point in time$
$
$82,790
$82,790
  
Products/services transferred over time282,319
128,138
118,295
528,752
  
      Total$282,319
$128,138
$201,085
$611,542
  


PITNEY BOWES INC.
NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS
(Unaudited; table amounts in thousands unless otherwise noted, except per share amounts)


 Six Months Ended June 30, 2020
 Global EcommercePresort ServicesSendTech SolutionsRevenue from products and servicesRevenue from leasing transactions and financingTotal consolidated revenue
Major products/service lines      
Business services$690,776
$258,847
$23,746
$973,369
$
$973,369
Support services

235,801
235,801

235,801
Financing



174,540
174,540
Equipment sales

31,621
31,621
102,489
134,110
Supplies

78,482
78,482

78,482
Rentals



37,458
37,458
Subtotal690,776
258,847
369,650
1,319,273
$314,487
$1,633,760
       
Revenue from leasing transactions and financing      
Financing

174,540
174,540
  
Equipment sales

102,489
102,489
  
Rentals

37,458
37,458
  
     Total revenue$690,776
$258,847
$684,137
$1,633,760
  
       
Timing of revenue recognition from products and services    
Products/services transferred at a point in time$
$
$137,124
$137,124
  
Products/services transferred over time690,776
258,847
232,526
1,182,149
  
      Total$690,776
$258,847
$369,650
$1,319,273
  

 Six Months Ended June 30, 2019
 Global EcommercePresort ServicesSendTech SolutionsRevenue from products and servicesRevenue from leasing transactions and financingTotal consolidated revenue
Major products/service lines      
Business services$548,573
$262,985
$12,950
$824,508
$
$824,508
Support services

256,304
256,304

256,304
Financing



189,462
189,462
Equipment sales

40,677
40,677
134,661
175,338
Supplies

97,443
97,443

97,443
Rentals



40,602
40,602
Subtotal548,573
262,985
407,374
1,218,932
$364,725
$1,583,657
       
Revenue from leasing transactions and financing      
Financing

189,462
189,462
  
Equipment sales

134,661
134,661
  
Rentals

40,602
40,602
  
     Total revenue$548,573
$262,985
$772,099
$1,583,657
  
       
Timing of revenue recognition from products and services    
Products/services transferred at a point in time$
$
$169,666
$169,666
  
Products/services transferred over time548,573
262,985
237,708
1,049,266
  
      Total$548,573
$262,985
$407,374
$1,218,932
  



PITNEY BOWES INC.
NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS
(Unaudited; table amounts in thousands unless otherwise noted, except per share amounts)

Our performance obligations for revenue from products and services are as follows:
Business services includes providing mail processing services, shipping subscription solutions, fulfillment, delivery and return services and cross-border solutions. Revenue for shipping subscription solutions is recognized ratably over the contract period as the client obtains equal benefit from these services through the period. Revenue for mail processing services, fulfillment, delivery and return services and cross-border solutions is recognized over time asusing an output method based on the number of parcels or mail pieces either processed or delivered, depending on the service type, since that measure best depicts the value of goods and services are provided and revenue for shipping subscription solutions is recognized ratablytransferred to the client over the contract period. Contract terms for these services range from one to five years followed by annual renewal periods.
Support services includes providing maintenance, professional and subscription services for our mailing equipment and professional services for our shipping solutions.digital delivery services. Contract terms range from one to five years, depending on the term of the lease contract for the related equipment. Revenue for maintenance and subscription services is recognized ratably over the contract period and revenue for professional services is recognized when services are provided.
Equipment sales, excluding sales-type leases, generally includes the sale of mailing and shipping equipment, excluding sales-type leases.equipment. We recognize revenue upon delivery for self-install equipment and upon acceptance or installation for other equipment. We provide a warranty that our equipment is free of defects and meets stated specifications. The warranty is not considered a separate performance obligation.
Supplies revenue is recognized upon delivery.
Revenue from leasing transactions and financing includes revenue from sales-type leases,and operating leases, finance income, late fees and late fees.

investment income, gains and losses at Pitney Bowes Bank.

Advance Billings from Contracts with Customers
Balance sheet location June 30, 2020 December 31, 2019 Increase/ (decrease)Balance sheet locationMarch 31, 2021December 31, 2020Increase/ (decrease)
Advance billings, currentAdvance billings $113,799
 $92,464
 $21,335
Advance billings, currentAdvance billings$110,786 $106,498 $4,288 
Advance billings, noncurrentOther noncurrent liabilities $1,102
 $1,245
 $(143)Advance billings, noncurrentOther noncurrent liabilities$1,341 $1,277 $64 

Advance billings are recorded when cash payments are due in advance of our performance. Revenue is recognized ratably over the contract term. Items in advance billings primarily relate to support services on mailing equipment. Advance billings at both June 30, 2020 and December 31, 2019 also includes $9 million from leasing transactions.
The net increase in advance billings at June 30, 2020 is due to new advance billings recognized during the period in excess of revenue recognized. Revenue recognized during the period includes $75$74 million of advance billings at the beginning of the period. Advance billings, current at March 31, 2021 and December 31, 2020 also includes $7 million and $8 million, respectively, from leasing transactions.

Future Performance Obligations
Future performance obligations include revenue streams bundled with our leasing contracts, primarily maintenance and subscription services. The transaction prices allocated to future performance obligations will be recognized as follows:
  Remainder of 2020 2021 2022-2025 Total
SendTech Solutions $146,357
 $252,289
 $346,874
 $745,520
Remainder of 202120222023-2026Total
SendTech Solutions$215,628 $227,979 $272,008 $715,615 
The table above does not include revenue related to performance obligations for contracts with terms less than 12 months and expected consideration for those performance obligations where revenue is recognized based on the amount billable to the customer.
10


PITNEY BOWES INC.
NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS
(Unaudited; table amounts in thousands unless otherwise noted, except per share amounts)

3. Segment Information
Our reportable segments are Global Ecommerce, Presort Services and SendTech Solutions. Global Ecommerce and Presort Services comprise the Commerce Services reporting group.Sending Technology Solutions (SendTech Solutions). The principal products and services of each reportable segment are as follows:
Global Ecommerce: Includes the revenue and related expenses from productsdomestic parcel services, cross-border solutions and services that facilitate domestic retail and ecommerce shipping solutions, including fulfillment and returns, and global cross-border ecommerce transactions.digital delivery services.
Presort Services: Includes revenue and related expenses from sortation services to qualify large volumes of First Class Mail, Marketing Mail, and Marketing Mail Flats and Bound Printed Matter for postal worksharing discounts.
SendTech Solutions: Includes the revenue and related expenses from physical and digital mailing and shipping technology solutions, financing, services, supplies and other applications to help simplify and save on the sending, tracking and receiving of letters, parcels and flats.
Management measures segment profitability and performance using segment earnings before interest and taxes (EBIT). Segment EBIT is calculated by deducting from segment revenue the related costs and expenses attributable to the segment. Segment EBIT excludes interest, taxes, general corporate expenses, restructuring charges, asset impairment charges and other items not allocated to a particular business segment. Management believes that it provides investors a useful measure of operating performance and underlying trends of the business. Segment EBIT may not be indicative of our overall consolidated performance and therefore, should be read in conjunction with our consolidated results of operations. The following tables provide information about our reportable segments and reconciliation of segment EBIT to net (loss) income.loss.
 Revenue
 Three Months Ended June 30, Six Months Ended June 30,
 2020 2019 2020 2019
Global Ecommerce$398,453
 $282,319
 $690,776
 $548,573
Presort Services118,127
 128,138
 258,847
 262,985
Commerce Services516,580
 410,457
 949,623
 811,558
SendTech Solutions320,912
 378,116
 684,137
 772,099
Total revenue$837,492
 $788,573
 $1,633,760
 $1,583,657

Revenue
Three Months Ended March 31,
20212020
Global Ecommerce$413,086 $292,323 
Presort Services143,126 140,720 
SendTech Solutions358,985 363,225 
Total revenue$915,197 $796,268 

EBIT
Three Months Ended March 31,
20212020
Global Ecommerce$(26,376)$(29,475)
Presort Services19,051 15,695 
SendTech Solutions114,470 106,562 
Total segment EBIT107,145 92,782 
Reconciliation of Segment EBIT to net loss:  
Unallocated corporate expenses(57,465)(43,722)
Restructuring charges(2,889)(3,817)
Interest expense, net(37,044)(38,372)
Goodwill impairment0 (198,169)
Loss on debt refinancing(51,394)(36,987)
Transaction costs0 (292)
Benefit for income taxes13,992 10,030 
Loss from continuing operations(27,655)(218,547)
(Loss) income from discontinued operations, net of tax(3,886)10,064 
Net loss$(31,541)$(208,483)

11


PITNEY BOWES INC.
NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS
(Unaudited; table amounts in thousands unless otherwise noted, except per share amounts)

 EBIT
 Three Months Ended June 30, Six Months Ended June 30,
 2020 2019 2020 2019
Global Ecommerce$(18,894) $(15,576) $(48,369) $(30,176)
Presort Services12,582
 15,462
 28,277
 30,528
Commerce Services(6,312) (114) (20,092) 352
SendTech Solutions104,268
 124,738
 210,830
 247,141
Total segment EBIT97,956
 124,624
 190,738
 247,493
Reconciliation of Segment EBIT to net (loss) income:     
  
Unallocated corporate expenses(49,489) (45,048) (93,211) (102,006)
Restructuring charges and asset impairments(4,922) (5,899) (8,739) (9,599)
Interest expense, net(38,385) (39,062) (76,757) (78,028)
Gain on sale of equity investment11,908
 
 11,908
 
Goodwill impairment
 
 (198,169) 
Loss on extinguishment of debt
 
 (36,987) 
Loss on dispositions and transaction costs(349) (1,581) (641) (19,549)
Provision for income taxes(17,016) (3,724) (6,986) (11,544)
(Loss) income from continuing operations(297) 29,310
 (218,844) 26,767
(Loss) income from discontinued operations, net of tax(3,032) (5,613) 7,032
 (5,729)
Net (loss) income$(3,329) $23,697
 $(211,812) $21,038


During the three and six months ended June 30, 2020, we received insurance proceeds of $5 million and $9 million, respectively, related to the October 2019 malware attack, a portion of which has been allocated to the business segments.

4. Discontinued Operations
Discontinued operations for the quarter ended March 31, 2021 includes a tax charge related to the sale of our Production Mail business in 2018. Discontinued operations for the quarter ended March 31, 2020 primarily includes the Software Solutions business, sold in December 2019, withgain on the exceptionsale of theour software business in Australia, which closed in JanuaryAustralia.

5. Earnings per Share (EPS)
Three Months Ended March 31,
20212020
Numerator:  
Loss from continuing operations$(27,655)$(218,547)
(Loss) income from discontinued operations, net of tax(3,886)10,064 
Net loss$(31,541)$(208,483)
Denominator:  
Weighted-average shares used in basic EPS172,856 170,912 
Dilutive effect of common stock equivalents (1)
0 
Weighted-average shares used in diluted EPS172,856 170,912 
Basic loss per share (2):
  
Continuing operations$(0.16)$(1.28)
Discontinued operations(0.02)0.06 
Net loss$(0.18)$(1.22)
Diluted loss per share (2):
Continuing operations$(0.16)$(1.28)
Discontinued operations(0.02)0.06 
Net loss$(0.18)$(1.22)
Common stock equivalents excluded from calculation of diluted earnings per share because their impact would be anti-dilutive:6,440 17,617 
(1)     Due to the net loss for the three months ended March 31, 2021 and 2020, common stock equivalents of 5,804 and 1,554, respectively, were also excluded from the Production Mail business, sold in July 2018. Selected financial informationcalculation of discontinued operationsdiluted earnings per share as the impact would have been anti-dilutive.
(2)     The sum of the earnings per share amounts may not equal the totals due to rounding.


6. Inventories
Inventories are stated at the lower of cost or market. Cost is as follows:determined on the last-in, first-out (LIFO) basis, the first-in, first-out (FIFO) basis or average cost. Inventories consisted of the following:
March 31,
2021
December 31,
2020
Raw materials$17,879 $16,570 
Supplies and service parts25,749 24,061 
Finished products25,687 30,849 
Inventory at FIFO cost69,315 71,480 
Excess of FIFO cost over LIFO cost(5,635)(5,635)
Total inventory, net$63,680 $65,845 

12
 Three Months Ended June 30, 2020 Three Months Ended June 30, 2019
 Software Solutions Production Mail Total Software Solutions Production Mail Total
Revenue$
 $
 $
 $72,206
 $
 $72,206
            
Earnings from discontinued operations$
 $
 $
 $1,342
 $
 $1,342
(Loss) gain on sale(3,416) 245
 (3,171) 
 (8,589) (8,589)
(Loss) income from discontinued operations before taxes$(3,416) $245
 (3,171) $1,342
 $(8,589) (7,247)
Tax benefit    (139)     (1,634)
Loss from discontinued operations, net of tax    $(3,032)     $(5,613)


PITNEY BOWES INC.
NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS
(Unaudited; table amounts in thousands unless otherwise noted, except per share amounts)

7. Finance Assets and Lessor Operating Leases
Finance Assets
 Six Months Ended June 30, 2020 Six Months Ended June 30, 2019
 Software Solutions Production Mail Total Software Solutions Production Mail Total
Revenue$
 $
 $
 $145,524
 $
 $145,524
            
Earnings (loss) from discontinued operations$
 $
 $
 $2,938
 $(663) $2,275
Gain (loss) on sale6,869
 (167) 6,702
 
 (9,257) (9,257)
Income (loss) from discontinued operations before taxes$6,869
 $(167) 6,702
 $2,938
 $(9,920) (6,982)
Tax benefit    (330)     (1,253)
Income (loss) from discontinued operations, net of tax    $7,032
     $(5,729)
Finance receivables are comprised of sales-type lease receivables and unsecured revolving loan receivables. Sales-type lease receivables are generally due in installments over periods ranging from three to five years. Loan receivables arise primarily from financing services offered to our clients for postage and supplies and are generally due monthly; however, clients may rollover outstanding balances. Interest is recognized on loan receivables using the effective interest method. Annual fees are recognized ratably over the annual period covered and client acquisition costs are expensed as incurred.

Assets of discontinued operations and liabilities of discontinued operations at December 31, 2019 includes the assets and liabilitiesFinance receivables consisted of the software business in Australia.following:
March 31, 2021December 31, 2020
North AmericaInternationalTotalNorth AmericaInternationalTotal
Sales-type lease receivables      
Gross finance receivables$975,272 $192,273 $1,167,545 $994,985 $211,944 $1,206,929 
Unguaranteed residual values37,463 11,667 49,130 36,405 12,140 48,545 
Unearned income(265,497)(60,413)(325,910)(275,359)(61,686)(337,045)
Allowance for credit losses(22,998)(5,606)(28,604)(22,917)(6,006)(28,923)
Net investment in sales-type lease receivables724,240 137,921 862,161 733,114 156,392 889,506 
Loan receivables     
Loan receivables269,797 22,985 292,782 268,690 22,092 290,782 
Allowance for credit losses(6,407)(463)(6,870)(6,484)(462)(6,946)
Net investment in loan receivables263,390 22,522 285,912 262,206 21,630 283,836 
Net investment in finance receivables$987,630 $160,443 $1,148,073 $995,320 $178,022 $1,173,342 


5. Earnings per Share (EPS)
 Three Months Ended June 30, Six Months Ended June 30,
 2020 2019 2020 2019
Numerator: 
  
  
  
(Loss) income from continuing operations$(297) $29,310
 $(218,844) $26,767
(Loss) income from discontinued operations, net of tax(3,032) (5,613) 7,032
 (5,729)
Net (loss) income (numerator for diluted EPS)(3,329) 23,697
 (211,812) 21,038
Less: Preference stock dividend
 
 
 8
(Loss) income attributable to common stockholders (numerator for basic EPS)$(3,329) $23,697
 $(211,812) $21,030
Denominator: 
  
  
  
Weighted-average shares used in basic EPS171,478
 177,192
 171,167
 181,446
Dilutive effect of common stock equivalents (1)

 1,089
 
 1,192
Weighted-average shares used in diluted EPS171,478
 178,281
 171,167
 182,638
Basic earnings (loss) per share (2):
 
  
  
  
Continuing operations$
 $0.17
 $(1.28) $0.15
Discontinued operations(0.02) (0.03) 0.04
 (0.03)
Net (loss) income$(0.02) $0.13
 $(1.24) $0.12
Diluted earnings (loss) per share (2):
       
Continuing operations$
 $0.16
 $(1.28) $0.15
Discontinued operations(0.02) (0.03) 0.04
 (0.03)
Net (loss) income$(0.02) $0.13
 $(1.24) $0.12
        
Common stock equivalents excluded from calculation of diluted earnings per share because their impact would be anti-dilutive:19,963
 16,297
 18,297
 16,077

(1)
Dilutive effect of common stock equivalents for the three and six months ended June 30, 2020 was 1,019 and 1,190, respectively; however, is not included in the calculation of diluted earnings per share as the Company is reporting a net loss for both periods.
(2)
The sum of the earnings per share amounts may not equal the totals due to rounding.

Maturities of gross sales-type lease receivables and gross loan receivables at March 31, 2021 were as follows:
Sales-type Lease ReceivablesLoan Receivables
North AmericaInternationalTotalNorth AmericaInternationalTotal
Remaining for year ending December 31, 2021$297,596 $47,488 $345,084 $219,009 $22,985 $241,994 
Year ending December 31, 2022308,902 65,636 374,538 16,057 16,057 
Year ending December 31, 2023204,090 42,223 246,313 10,325 10,325 
Year ending December 31, 2024110,774 22,887 133,661 12,722 12,722 
Year ending December 31, 202546,934 10,250 57,184 9,470 9,470 
Thereafter6,976 3,789 10,765 2,214 2,214 
Total$975,272 $192,273 $1,167,545 $269,797 $22,985 $292,782 









13


PITNEY BOWES INC.
NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS
(Unaudited; table amounts in thousands unless otherwise noted, except per share amounts)

6. Inventories
Inventories are stated at the lower of cost or net realizable value. Cost is determined on the last-in, first-out (LIFO) basis for most U.S. inventories and the first-in, first-out (FIFO) basis for most non-U.S. inventories. Inventories consisted of the following:
 June 30,
2020
 December 31,
2019
Raw materials$20,021
 $13,514
Supplies and service parts22,787
 21,840
Finished products34,681
 36,969
Inventory at FIFO cost77,489
 72,323
Excess of FIFO cost over LIFO cost(3,836) (4,072)
Total inventory, net$73,653
 $68,251


7. Finance Assets and Lessor Operating Leases
Finance Assets
Finance receivables are comprised of sales-type lease receivables and unsecured revolving loan receivables. Sales-type lease receivables are generally due in monthly, quarterly or semi-annual installments over periods ranging from three to five years. Loan receivables arise primarily from financing services offered to our clients for postage and supplies. Most loan receivables are generally due each month; however, clients may rollover outstanding balances. Interest is recognized on loan receivables using the effective interest method and related annual fees are initially deferred and recognized ratably over the annual period covered. Client acquisition costs are expensed as incurred.
Finance receivables consisted of the following:
 June 30, 2020 December 31, 2019
 North America International Total North America International Total
Sales-type lease receivables 
  
  
  
  
  
Gross finance receivables$998,450
 $196,767
 $1,195,217
 $1,055,852
 $224,202
 $1,280,054
Unguaranteed residual values37,742
 11,283
 49,025
 41,934
 11,789
 53,723
Unearned income(282,027) (58,487) (340,514) (319,281) (65,888) (385,169)
Allowance for credit losses(26,603) (4,743) (31,346) (10,920) (2,085) (13,005)
Net investment in sales-type lease receivables727,562
 144,820
 872,382
 767,585
 168,018
 935,603
Loan receivables   
  
  
  
  
Loan receivables254,786
 18,635
 273,421
 298,247
 27,926
 326,173
Allowance for credit losses(6,482) (286) (6,768) (5,906) (740) (6,646)
Net investment in loan receivables248,304
 18,349
 266,653
 292,341
 27,186
 319,527
Net investment in finance receivables$975,866
 $163,169
 $1,139,035
 $1,059,926
 $195,204
 $1,255,130















PITNEY BOWES INC.
NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS
(Unaudited; table amounts in thousands unless otherwise noted, except per share amounts)

Maturities of gross sales-type lease receivables and gross loan receivables at June 30, 2020 were as follows:
 Sales-type Lease Receivables Loan Receivables
 North America International Total North America International Total
Remaining for year ending December 31, 2020$220,405
 $41,451
 $261,856
 $216,777
 $18,635
 $235,412
Year ending December 31, 2021336,863
 68,465
 405,328
 12,032
 
 12,032
Year ending December 31, 2022234,552
 47,971
 282,523
 10,414
 
 10,414
Year ending December 31, 2023138,308
 26,324
 164,632
 5,582
 
 5,582
Year ending December 31, 202458,803
 10,403
 69,206
 6,807
 
 6,807
Thereafter9,519
 2,153
 11,672
 3,174
 
 3,174
Total$998,450
 $196,767
 $1,195,217
 $254,786
 $18,635
 $273,421

Aging of Receivables
The aging of gross finance receivables was as follows:
March 31, 2021
Sales-type Lease ReceivablesLoan Receivables
North
America
InternationalNorth
America
InternationalTotal
Past due amounts 0 - 90 days$956,358 $191,298 $265,004 $22,812 $1,435,472 
Past due amounts > 90 days18,914 975 4,793 173 24,855 
Total$975,272 $192,273 $269,797 $22,985 $1,460,327 
Past due amounts > 90 days     
Still accruing interest$3,853 $189 $1,466 $66 $5,574 
Not accruing interest15,061 786 3,327 107 19,281 
Total$18,914 $975 $4,793 $173 $24,855 
 June 30, 2020
 Sales-type Lease Receivables Loan Receivables  
 
North
America
 International 
North
America
 International Total
Past due amounts 0 - 90 days$974,864
 $194,055
 $246,491
 $18,288
 $1,433,698
Past due amounts > 90 days23,586
 2,712
 8,295
 347
 34,940
Total$998,450
 $196,767
 $254,786
 $18,635
 $1,468,638
Past due amounts > 90 days 
  
  
  
  
Still accruing interest$4,982
 $1,091
 $5,205
 $191
 $11,469
Not accruing interest18,604
 1,621
 3,090
 156
 23,471
Total$23,586
 $2,712
 $8,295
 $347
 $34,940
 December 31, 2019
 Sales-type Lease Receivables Loan Receivables  
 
North
America
 International 
North
America
 International Total
Past due amounts 0 - 90 days$1,032,912
 $220,819
 $294,001
 $27,697
 $1,575,429
Past due amounts > 90 days22,940
 3,383
 4,246
 229
 30,798
Total$1,055,852
 $224,202
 $298,247
 $27,926
 $1,606,227
Past due amounts > 90 days 
  
  
  
  
Still accruing interest$4,835
 $1,081
 $2,094
 $121
 $8,131
Not accruing interest18,105
 2,302
 2,152
 108
 22,667
Total$22,940
 $3,383
 $4,246
 $229
 $30,798

December 31, 2020
Sales-type Lease ReceivablesLoan Receivables
North
America
InternationalNorth
America
InternationalTotal
Past due amounts 0 - 90 days$972,266 $208,968 $264,484 $21,932 $1,467,650 
Past due amounts > 90 days22,719 2,976 4,206 160 30,061 
Total$994,985 $211,944 $268,690 $22,092 $1,497,711 
Past due amounts > 90 days     
Still accruing interest$5,128 $463 $1,797 $59 $7,447 
Not accruing interest17,591 2,513 2,409 101 22,614 
Total$22,719 $2,976 $4,206 $160 $30,061 

Allowance for Credit Losses
We estimate an allowance for credit losses based on historical loss experience, the nature of our portfolios, adverse situations that may affect a client's ability to pay, current conditions, reasonable and supportablemanagement forecasts and currentindependent economic outlook.forecasts. Credit losses are estimated at the portfolio level based on asset type and geographic market. Historical loss experience wasis based on actual loss rates over the average term of the asset of five years for sales-type lease receivables and three years for loan receivables (including accrued interest). Additionally, we evaluate current conditions and review third-party economic forecasts on a quarterly basis to determine the impact on the allowance for credit losses. The assumptions used in determining an estimate of credit losses are inherently subjective and actual results may differ significantly from estimated reserves. The allowance for credit losses for the six months ended June 30, 2020 considers the current economic conditions and resulting impact on a client's future ability to pay amounts due.

PITNEY BOWES INC.
NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS
(Unaudited; table amounts in thousands unless otherwise noted, except per share amounts)

We establish credit approval limits based on the credit quality of the client and the type of equipment financed. Our policy is to discontinue revenue recognition for lease receivables that are more than 120 days past due and for loan receivables that are more than 90 days past due. We resume revenue recognition when the client's payments reduce the account aging to less than 60 days past due. Finance receivables deemed uncollectible are written off against the allowance after all collection efforts have been exhausted and management deems the account to be uncollectible. We monitor delinquency rates and have experienced a slight increase in our delinquencies during this current economic situation. However, we believe that our finance receivable credit risk is low because of the geographic and industry diversification of our clients and small account balances for most of our clients.








14


PITNEY BOWES INC.
NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS
(Unaudited; table amounts in thousands unless otherwise noted, except per share amounts)
Activity in the allowance for credit losses for finance receivables was as follows:
Sales-type Lease ReceivablesLoan Receivables
North
America
InternationalNorth
America
InternationalTotal
Balance at January 1, 2021$22,917 $6,006 $6,484 $462 $35,869 
Amounts charged to expense154 61 763 4 982 
Write-offs(1,024)(371)(1,833)(3)(3,231)
Recoveries935 29 991 0 1,955 
Other16 (119)2 0 (101)
Balance at March 31, 2021$22,998 $5,606 $6,407 $463 $35,474 
Sales-type Lease ReceivablesLoan Receivables
North
America
InternationalNorth
America
InternationalTotal
Balance at December 31, 2019$10,920 $2,085 $5,906 $740 $19,651 
Cumulative effect of accounting change9,271 1,750 (1,116)(402)9,503 
Amounts charged to expense6,892 1,345 4,006 403 12,646 
Write-offs(1,618)(248)(2,058)(104)(4,028)
Recoveries592 31 691 1,314 
Other(124)(80)(7)(7)(218)
Balance at March 31, 2020$25,933 $4,883 $7,422 $630 $38,868 
 Sales-type Lease Receivables Loan Receivables  
 
North
America
 International 
North
America
 International Total
Balance at December 31, 2019$10,920
 $2,085
 $5,906
 $740
 $19,651
Cumulative effect of accounting change9,271
 1,750
 (1,116) (402) 9,503
Amounts charged to expense9,025
 1,257
 4,758
 208
 15,248
Write-offs(3,536) (386) (4,542) (297) (8,761)
Recoveries946
 44
 1,386
 1
 2,377
Other(23) (7) 90
 36
 96
Balance at June 30, 2020$26,603
 $4,743
 $6,482
 $286
 $38,114
          
 Sales-type Lease Receivables Loan Receivables  
 
North
America
 International 
North
America
 International Total
Balance at January 1, 2019$10,253
 $2,355
 $6,777
 $837
 $20,222
Amounts charged to expense3,660
 455
 2,329
 315
 6,759
Write-offs(3,452) (533) (4,649) (451) (9,085)
Recoveries813
 167
 1,909
 4
 2,893
Other48
 (182) 8
 54
 (72)
Balance at June 30, 2019$11,322
 $2,262
 $6,374
 $759
 $20,717


Credit Quality
The extension of credit and management of credit lines to new and existing clients uses a combination of a client's credit score, where available, and a detailed manual review of their financial condition and payment history or an automated process for certain small dollar applications. Once credit is granted, the payment performance of the client is managed through automated collections processes and is supplemented with direct follow up should an account become delinquent. We have robust automated collections and extensive portfolio management processes. The portfolio management processes in place trackto ensure that our global strategy is executed, collection resources are allocated appropriately and enhanced tools and processes are implemented as needed.
We use a third party to score the majority of the North America portfolio on a quarterly basis using a proprietary commercial credit score. The relative scores are determined based on a number of factors, including financial information, payment history, company type and ownership structure. A fourth class is shown for accounts that areWe stratify the third party's credit scores of our clients into low, medium and high-risk accounts. Due to timing and other issues, our entire portfolio may not scored. Absencebe scored at period end. We report these amounts as "Not Scored"; however, absence of a score is not indicative of the credit quality of the account. The degreethird-party credit score is used to predict the payment behaviors of risk (low, medium, high), as defined byour clients and the third party, refers to the relative riskprobability that an account maywill become delinquent ingreater than 90 days past due during the next 12 months.subsequent 12-month period.
Low risk accounts are companies with very good credit scores and are considered to approximate the top 30%a predicted delinquency rate of all commercial borrowers.less than 5%.
Medium risk accounts are companies with average to good credit scores and are considered to approximate the middle 40% of all commercial borrowers.a predicted delinquency rate between 5% and 10%.
High risk accounts are companies with poor credit scores, are delinquent or are at risk of becoming delinquent and are considered to approximate the bottom 30% of all commercial borrowers.delinquent. The predicted delinquency rate would be greater than 10%.










15


PITNEY BOWES INC.
NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS
(Unaudited; table amounts in thousands unless otherwise noted, except per share amounts)

The table below shows the gross sales-type lease receivable and loan receivable balances by relative risk class and year of origination based on the relative scores of the accounts within each class.class as of March 31, 2021 and December 30, 2020.
Sales Type Lease ReceivablesLoan ReceivablesTotal
20212020201920182017Prior
Low$78,458 $235,018 $207,236 $144,994 $70,678 $31,481 $180,586 $948,451 
Medium13,409 46,999 46,899 31,959 16,268 7,235 74,966 237,735 
High1,497 5,248 5,142 3,402 1,792 1,024 5,127 23,232 
Not Scored23,202 61,983 58,732 38,207 23,214 13,468 32,103 250,909 
Total$116,566 $349,248 $318,009 $218,562 $111,952 $53,208 $292,782 $1,460,327 
Sales Type Lease ReceivablesLoan ReceivablesTotal
20202019201820172016Prior
Low$256,573 $228,344 $165,244 $87,346 $30,518 $12,249 $192,971 $973,245 
Medium50,785 49,946 37,168 21,388 6,470 2,375 61,625 229,757 
High6,182 5,396 3,782 1,974 1,051 143 4,518 23,046 
Not Scored80,854 77,362 48,704 24,291 7,813 971 31,668 271,663 
Total$394,394 $361,048 $254,898 $134,999 $45,852 $15,738 $290,782 $1,497,711 
 Sales Type Lease Receivables Loan Receivables Total
 2020 2019 2018 2017 2016 Prior  
Low$136,197
 $252,315
 $199,078
 $118,201
 $49,013
 $19,906
 $187,311
 $962,021
Medium25,754
 57,452
 45,269
 28,693
 10,886
 5,688
 53,748
 227,490
High3,249
 6,342
 5,295
 3,380
 1,802
 323
 4,210
 24,601
Not Scored35,880
 82,099
 56,596
 33,466
 15,450
 2,883
 28,152
 254,526
Total$201,080
 $398,208
 $306,238
 $183,740
 $77,151
 $28,800
 $273,421
 $1,468,638


The majority of the Not Scored amounts above is within our International portfolio. We do not use a third party to score our International portfolio because the cost to do so is prohibitive given that it is a localized process, andas there is no single credit score model that covers all countries. International credit applications below $50 thousand are subjected to an automated review process. All other credit applications are manually reviewed. A manual review includes obtaining client financial information, credit reports and other available financial information. Approximately 80% of credit applications are approved or denied through the automated review process. All other credit applications are manually reviewed by obtaining client financial information, credit reports and other available financial information.

Lease Income
Lease income from sales-type leases was as follows:
Three Months Ended June 30, Six Months Ended June 30,Three Months Ended March 31,
2020 2019 2020 201920212020
Profit recognized at commencement (1)
$21,271
 $36,508
 $51,166
 $73,112
Profit recognized at commencement (1)
$32,265 $29,908 
Interest income34,055
 58,045
 68,315
 117,523
Interest income48,496 53,806 
Total lease income from sales-type leases$55,326
 $94,553
 $119,481
 $190,635
Total lease income from sales-type leases$80,761 $83,714 
(1) Lease contracts do not include variable lease payments.

The disclosure of total lease income from sales-type leases for the three months ended March 31, 2020 has been revised from $63 million to $84 million. The revision did not have any impact on our Condensed Consolidated Statement of Loss.
Lessor Operating Leases
We also lease mailing equipment under operating leases with terms of one to five years. Maturities of these operating leases are as follows:
Remaining for year ending December 31, 2021$25,005 
Year ending December 31, 202220,449 
Year ending December 31, 20239,175 
Year ending December 31, 20247,692 
Year ending December 31, 20252,499 
Thereafter37 
Total$64,857 
Remaining for year ending December 31, 2020$20,222
Year ending December 31, 202127,899
Year ending December 31, 202210,881
Year ending December 31, 20234,899
Year ending December 31, 20241,528
Thereafter200
Total$65,629


16


PITNEY BOWES INC.
NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS
(Unaudited; table amounts in thousands unless otherwise noted, except per share amounts)

8. Intangible Assets Goodwill and Other AssetsGoodwill
Intangible Assets
Intangible assets consisted of the following:
March 31, 2021December 31, 2020
Gross
Carrying
Amount
Accumulated
Amortization
Net
Carrying
Amount
Gross
Carrying
Amount
Accumulated
Amortization
Net
Carrying
Amount
Customer relationships$268,199 $(121,634)$146,565 $268,199 $(115,010)$153,189 
Software & technology19,000 (13,300)5,700 19,000 (12,350)6,650 
Total intangible assets$287,199 $(134,934)$152,265 $287,199 $(127,360)$159,839 
 June 30, 2020 December 31, 2019
 
Gross
Carrying
Amount
 
Accumulated
Amortization
 
Net
Carrying
Amount
 
Gross
Carrying
Amount
 
Accumulated
Amortization
 
Net
Carrying
Amount
Customer relationships$268,178
 $(101,688) $166,490
 $265,665
 $(88,550) $177,115
Software & technology31,600
 (23,012) 8,588
 31,600
 (19,999) 11,601
Trademarks & other13,324
 (12,942) 382
 13,324
 (11,400) 1,924
Total intangible assets$313,102
 $(137,642) $175,460
 $310,589
 $(119,949) $190,640


Amortization expense was $9 million for both the three months ended June 30,March 31, 2021 and 2020 was $8 million and 2019, and $18$9 million, for both the six months ended June 30, 2020 and 2019.respectively.
Future amortization expense as of June 30, 2020March 31, 2021 is shown in the table below. Actual amortization expense may differ due to, among other things, fluctuations in foreign currency exchange rates, impairments, acquisitions and accelerated amortization.
Remaining for year ending December 31, 2021$22,721 
Year ending December 31, 202229,315 
Year ending December 31, 202326,465 
Year ending December 31, 202426,465 
Year ending December 31, 202519,805 
Thereafter27,494 
Total$152,265 
Remaining for year ending December 31, 2020$15,699
Year ending December 31, 202130,227
Year ending December 31, 202229,281
Year ending December 31, 202326,443
Year ending December 31, 202426,443
Thereafter47,367
Total$175,460


Goodwill
Changes in the carrying value of goodwill, by reporting segment, are shown in the table below.
Gross value before accumulated impairmentAccumulated impairmentDecember 31, 2020Currency impactMarch 31,
2021
Global Ecommerce$609,431 $(198,169)$411,262 $0 $411,262 
Presort Services220,992 220,992 0 220,992 
SendTech Solutions520,031 520,031 (8,221)511,810 
Total goodwill$1,350,454 $(198,169)$1,152,285 $(8,221)$1,144,064 
 December 31, 2019 Impairment Acquisition Currency impact June 30,
2020
Global Ecommerce$609,431
 $(198,169) $
 $
 $411,262
Presort Services212,529
 
 8,463
 
 220,992
Commerce Services821,960
 (198,169) 8,463
 
 632,254
SendTech Solutions502,219
 
 
 (1,688) 500,531
Total goodwill$1,324,179
 $(198,169) $8,463
 $(1,688) $1,132,785


During the first quarter of 2020, our Global Ecommerce reporting unit experienced weaker than expected performance, in part due to the macroeconomic conditions resulting from COVID-19. At December 31, 2019, the fair value of our Global Ecommerce business exceeded its carrying value by less than 20%, and the deteriorating macroeconomic conditions and uncertainty brought on by COVID-19 caused us to evaluate the Global Ecommerce goodwill for impairment.
To test the Global Ecommerce goodwill for impairment, we determined the fair value of the Global Ecommerce reporting unit and compared it to the reporting unit's carrying value, including goodwill. We engaged a third-party to assist in the determination of the fair value of the reporting unit. The determination of fair value, and the resulting impairment charge, relied on internal projections developed using numerous estimates and assumptions that are inherently subject to significant uncertainties. These estimates and assumptions included revenue growth, profitability, cash flows, capital spending and other available information. The determination of fair value also incorporated a risk-adjusted discount rate, terminal growth rates and other assumptions that market participants may use. Changes in any of these estimates or assumptions could materially affect the determination of fair value and the associated goodwill impairment charge and could result in an additional impairment charge in the future. These estimates and assumptions are considered Level 3 inputs under the fair value hierarchy.







17


PITNEY BOWES INC.
NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS
(Unaudited; table amounts in thousands unless otherwise noted, except per share amounts)

We determined that the reporting unit's estimated fair value was less than its carrying value and recorded a non-cash, pre-tax goodwill impairment charge of $198 million in the first quarter to reduce the carrying value of the Global Ecommerce reporting unit to its estimated fair value.

Other Assets
During the second quarter of 2020, we surrendered certain company owned life insurance policies and received proceeds of $46 million. We did not record a gain or loss on the surrender; however, the surrender resulted in a tax expense of $12 million (see Note 13 for further information). Also, during the second quarter of 2020, we sold our interest in an equity investment for $12 million and recognized a gain of $12 million.

9. Fair Value Measurements and Derivative Instruments
We measure certain financial assets and liabilities at fair value on a recurring basis. Fair value is a market-based measure considered from the perspective of a market participant rather than an entity-specific measure. An entity is required to classify certain assets and liabilities measured at fair value based on the following fair value hierarchy that prioritizes the inputs used to measure fair value:
Level 1    Unadjusted quoted prices in active markets for identical assets and liabilities.
Level 2 –    Quoted prices for identical assets and liabilities in markets that are not active, quoted prices for similar assets and liabilities in active markets or other inputs that are observable or can be corroborated by observable market data for substantially the full term of the assets or liabilities.
Level 3 –    Unobservable inputs that are supported by little or no market activity, may be derived from internally developed methodologies based on management’s best estimate of fair value and that are significant to the fair value of the asset or liability.
Unadjusted quoted prices in active markets for identical assets and liabilities.
Level 2
Quoted prices for identical assets and liabilities in markets that are not active, quoted prices for similar assets and liabilities in active markets or other inputs that are observable or can be corroborated by observable market data for substantially the full term of the assets or liabilities.
Level 3
Unobservable inputs that are supported by little or no market activity, may be derived from internally developed methodologies based on management’s best estimate of fair value and that are significant to the fair value of the asset or liability.
Financial assets and liabilities are classified in their entirety based on the lowest level of input that is significant to the fair value measurement. Our assessment of the significance of a particular input to the fair value measurement requires judgment and may affect its placement within the fair value hierarchy. The following tables show, by level within the fair value hierarchy, our financial assets and liabilities that are accounted for at fair value on a recurring basis.
June 30, 2020March 31, 2021
Level 1 Level 2 Level 3 TotalLevel 1Level 2Level 3Total
Assets: 
  
  
  
Assets:    
Investment securities 
  
  
  
Investment securities    
Money market funds$85,243
 $441,600
 $
 $526,843
Money market funds$39,573 $250,390 $0 $289,963 
Equity securities
 20,822
 
 20,822
Equity securities0 28,100 0 28,100 
Commingled fixed income securities1,713
 19,376
 
 21,089
Commingled fixed income securities1,698 19,027 0 20,725 
Government and related securities39,525
 18,583
 
 58,108
Government and related securities26,228 25,396 0 51,624 
Corporate debt securities
 75,557
 
 75,557
Corporate debt securities0 65,950 0 65,950 
Mortgage-backed / asset-backed securities
 115,742
 
 115,742
Mortgage-backed / asset-backed securities0 231,863 0 231,863 
Derivatives     
 

Derivatives 
Interest rate swapInterest rate swap0 4,117 0 4,117 
Foreign exchange contracts
 308
 
 308
Foreign exchange contracts0 1,117 0 1,117 
Total assets$126,481
 $691,988
 $
 $818,469
Total assets$67,499 $625,960 $0 $693,459 
Liabilities: 
  
  
  
Liabilities:    
Derivatives 
  
  
  
Derivatives    
Interest rate swaps$
 $(1,605) $
 $(1,605)
Foreign exchange contracts
 (1,106) 
 (1,106)Foreign exchange contracts$0 $(786)$0 $(786)
Total liabilities$
 $(2,711) $
 $(2,711)Total liabilities$0 $(786)$0 $(786)
18


PITNEY BOWES INC.
NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS
(Unaudited; table amounts in thousands unless otherwise noted, except per share amounts)

 December 31, 2019
 Level 1 Level 2 Level 3 Total
Assets: 
  
  
  
Investment securities 
  
  
  
Money market funds$161,441
 $240,364
 $
 $401,805
Equity securities
 21,979
 
 21,979
Commingled fixed income securities1,656
 18,404
 
 20,060
Government and related securities64,572
 17,478
 
 82,050
Corporate debt securities
 72,149
 
 72,149
Mortgage-backed / asset-backed securities
 66,339
 
 66,339
Derivatives 
  
  
 

Foreign exchange contracts
 3,256
 
 3,256
Total assets$227,669
 $439,969
 $
 $667,638
Liabilities: 
  
  
  
Derivatives 
  
  
  
Foreign exchange contracts$
 $(1,402) $
 $(1,402)
Total liabilities$
 $(1,402) $
 $(1,402)

December 31, 2020
Level 1Level 2Level 3Total
Assets:    
Investment securities    
Money market funds$73,228 $434,791 $$508,019 
Equity securities26,583 26,583 
Commingled fixed income securities1,722 19,669 21,391 
Government and related securities16,776 16,757 33,533 
Corporate debt securities71,433 71,433 
Mortgage-backed / asset-backed securities220,678 220,678 
Derivatives   
Foreign exchange contracts3,776 3,776 
Total assets$91,726 $793,687 $$885,413 
Liabilities:    
Derivatives    
Interest rate swap$$(2,163)$$(2,163)
Foreign exchange contracts(1,960)(1,960)
Total liabilities$$(4,123)$$(4,123)
Investment Securities
The valuation of investment securities is based on the market approach using inputs that are observable, or can be corroborated by observable data, in an active marketplace. The following information relates to our classification intowithin the fair value hierarchy:
Money Market Funds: Money market funds typically invest in government securities, certificates of deposit, commercial paper and other highly liquid, low risk securities. Money market funds are principally used for overnight deposits and are classified as Level 1 when unadjusted quoted prices in active markets are available and as Level 2 when they are not actively traded on an exchange.
Equity Securities: Equity securities are comprised of mutual funds investing in U.S. and foreign stocks. These mutual funds are classified as Level 2.
Commingled Fixed Income Securities: Commingled fixed income securities are comprised of mutual funds that invest in a variety of fixed income securities, including securities of the U.S. government and its agencies, corporate debt, mortgage-backed securities and asset-backed securities. Fair value is based on the value of the underlying investments owned by each fund, minus its liabilities, divided by the number of shares outstanding, as reported by the fund manager. These mutual funds are classified as Level 1 when unadjusted quoted prices in active markets are available and as Level 2 when they are not actively traded on an exchange.
Government and Related Securities: Debt securities are classified as Level 1 where active, high volume trades for identical securities exist. Valuation adjustments are not applied to these securities. Debt securities are classified as Level 2 where fair value is determined using quoted market prices for similar securities or benchmarking model derived prices to quoted market prices and trade data for identical or comparable securities.
Corporate Debt Securities: Corporate debt securities are valued using recently executed comparable transactions, market price quotations or bond spreads for the same maturity as the security. These securities are classified as Level 2.
Mortgage-Backed Securities / Asset-Backed Securities: These securities are valued based on external pricing indices or external price/spread data. These securities are classified as Level 2.

Money market funds typically invest in government securities, certificates of deposit, commercial paper and other highly liquid, low risk securities. Money market funds are principally used for overnight deposits and are classified as Level 1 when unadjusted quoted prices in active markets are available and as Level 2 when they are not actively traded on an exchange.
Equity Securities: Equity securities are comprised of mutual funds investing in U.S. and foreign stocks. These mutual funds are classified as Level 2.
Commingled Fixed Income Securities: Commingled fixed income securities are comprised of mutual funds that invest in a variety of fixed income securities, including securities of the U.S. government and its agencies, corporate debt, mortgage-backed securities and asset-backed securities. Fair value is based on the value of the underlying investments owned by each fund, minus its liabilities, divided by the number of shares outstanding, as reported by the fund manager. These mutual funds are classified as Level 1 when unadjusted quoted prices in active markets are available and as Level 2 when they are not actively traded on an exchange.
Government and Related Securities: Debt securities are classified as Level 1 where active, high volume trades for identical securities exist. Valuation adjustments are not applied to these securities. Debt securities are classified as Level 2 where fair value is determined using quoted market prices for similar securities or benchmarking model derived prices to quoted market prices and trade data for identical or comparable securities.
Corporate Debt Securities: Corporate debt securities are valued using recently executed comparable transactions, market price quotations or bond spreads for the same maturity as the security. These securities are classified as Level 2.
Mortgage-Backed Securities / Asset-Backed Securities: These securities are valued based on external pricing indices or external price/spread data. These securities are classified as Level 2.

Derivative Securities
Foreign Exchange Contracts: The valuation of foreign exchange derivatives is based on the market approach using observable market inputs, such as foreign currency spot and forward rates and yield curves. We have not seen a material change in the creditworthiness of those banks acting as derivative counterparties. These securities are classified as Level 2.
The valuation of foreign exchange derivatives is based on the market approach using observable market inputs, such as foreign currency spot and forward rates and yield curves. We have not seen a material change in the creditworthiness of those banks acting as derivative counterparties. These securities are classified as Level 2.
Interest Rate Swaps: The valuation of interest rate swaps is based on an income approach using inputs that are observable or that can be derived from, or corroborated by, observable market data. These securities are classified as Level 2.



19


PITNEY BOWES INC.
NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS
(Unaudited; table amounts in thousands unless otherwise noted, except per share amounts)

Available-For-Sale Securities
Available-for-sale securities are predominantly held at the Pitney Bowes Bank, whose primary business is to provide financing solutions to clients that rent postage meters and purchase supplies.Bank. Investment securities classified as available-for-sale are recorded at fair value with changes in fair value due to market conditions (i.e., interest rates) recorded in accumulated other comprehensive income (AOCI)loss (AOCL), and changes in fair value due to credit conditions recorded in earnings. Individual securities are considered impaired when the fair value declines below amortized cost. We use a discounted cash flow model to determine the amount ofThere were no unrealized losses due to credit losses. Unrealized losses recorded duringcharged to earnings through the period due to credit conditions were immaterial.three months ended March 31, 2021.

Available-for-sale securities consisted of the following:
March 31, 2021
Amortized costGross unrealized gainsGross unrealized lossesEstimated fair value
Government and related securities$51,411 $42 $(1,377)$50,076 
Corporate debt securities69,913 300 (4,263)65,950 
Commingled fixed income securities1,712 0 (14)1,698 
Mortgage-backed / asset-backed securities237,827 303 (6,267)231,863 
Total$360,863 $645 $(11,921)$349,587 
June 30, 2020December 31, 2020
Amortized cost Gross unrealized gains Gross unrealized losses Estimated fair valueAmortized costGross unrealized gainsGross unrealized lossesEstimated fair value
Government and related securities$55,576
 $1,289
 $(338) $56,527
Government and related securities$31,882 $157 $(78)$31,961 
Corporate debt securities71,689
 4,558
 (690) 75,557
Corporate debt securities71,174 614 (355)71,433 
Commingled fixed income securities1,692
 21
 
 1,713
Commingled fixed income securities1,706 16 1,722 
Mortgage-backed / asset-backed securities113,497
 2,520
 (275) 115,742
Mortgage-backed / asset-backed securities220,659 734 (715)220,678 
Total$242,454
 $8,388
 $(1,303) $249,539
Total$325,421 $1,521 $(1,148)$325,794 
 December 31, 2019
 Amortized cost Gross unrealized gains Gross unrealized losses Estimated fair value
Government and related securities$80,732
 $1,358
 $(114) $81,976
Corporate debt securities70,426
 2,009
 (286) 72,149
Commingled fixed income securities1,675
 
 (19) 1,656
Mortgage-backed / asset-backed securities65,679
 960
 (300) 66,339
Total$218,512
 $4,327
 $(719) $222,120


Investment securities in a loss position were as follows:
 June 30, 2020 December 31, 2019
 Fair Value Gross unrealized losses Fair Value Gross unrealized losses
Less than 12 continuous months$46,650
 $1,192
 $52,521
 $583
Greater than 12 continuous months4,441
 111
 9,227
 136
Total$51,091
 $1,303
 $61,748
 $719

March 31, 2021December 31, 2020
Fair ValueGross unrealized lossesFair ValueGross unrealized losses
Less than 12 continuous months$312,002 $11,850 $132,267 $1,072 
Greater than 12 continuous months2,294 71 2,369 76 
Total$314,296 $11,921 $134,636 $1,148 
Our allowance for credit losses on available-for-sale investment securities was not significant at June 30, 2020. At June 30, 2020, approximately 10%March 31, 2021, 34% of totalthe securities in the investment portfolio were in a net loss position. We believe our allowance for credit losses on available-for-sale investment securities is adequate as theour investments are primarily in highly liquid U.S. government and agency securities, high grade corporate bonds and municipal bonds. The majority of our investmentsmortgage-backed securities are in short-term, highly liquid investments, high grade corporate securities andeither guaranteed or supported by the U.S. government securities.Government. We have not recognized an impairment on investment securities in an unrealized loss position because we have the ability and intent to hold these securities until recovery of the unrealized losses or expect towe receive the stated principal and interest at maturity.

Scheduled maturities of available-for-sale securities at March 31, 2021 were as follows:
Amortized costEstimated fair value
Within 1 year$14,398 $14,401 
After 1 year through 5 years15,241 15,266 
After 5 years through 10 years66,618 63,185 
After 10 years264,606 256,735 
Total$360,863 $349,587 
20


PITNEY BOWES INC.
NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS
(Unaudited; table amounts in thousands unless otherwise noted, except per share amounts)

Scheduled maturities of available-for-sale securities at June 30, 2020 were as follows:
 Amortized cost Estimated fair value
Within 1 year$26,274
 $26,407
After 1 year through 5 years56,027
 58,709
After 5 years through 10 years47,838
 49,663
After 10 years112,315
 114,760
Total$242,454
 $249,539

The scheduled maturities of mortgage-backed and asset-backed securities may not coincide with the actual payment, as borrowers have the right to prepay obligations.
We have not experienced any significant write-offs in our investment portfolio. The majority of our mortgage-backed securities are either guaranteed or supported by the U.S. Government. We have no investments in inactive markets that would warrant a possible change in our pricing methods or classification within the fair value hierarchy.

Held-to-Maturity Securities
Held-to-maturity securities at June 30, 2020March 31, 2021 and December 31, 2019,2020, include $257$25 million and $383$75 million, respectively, of short-term, highly liquid time deposits. Due to the short-term nature of these securities, the carrying value approximates fair value.

Derivative Instruments
In the normal course of business, we are exposed to the impact of changes in foreign currency exchange rates and interest rates. We mitigate these exposures by following established risk management policies and procedures, including the use of derivatives. We use derivative instruments to limit the effects of exchange rate fluctuations on financial results and manage the cost of debt. We do not use derivatives for trading or speculative purposes. We record derivative instruments at fair value and the accounting for changes in the fair value depends on the intended use of the derivative, the resulting designation and the effectiveness of the instrument in offsetting the risk exposure it is designed to hedge.
Foreign Exchange Contracts
We enter into foreign exchange contracts to mitigate the currency risk associated with the anticipated purchase of inventory between affiliates and from third parties. These contracts are designated as cash flow hedges. The effective portion of the gain or loss on cash flow hedges is included in AOCIAOCL in the period that the change in fair value occurs and is reclassified to earnings in the period that the hedged item is recorded in earnings. No amount of ineffectiveness was recorded in earnings for these designated cash flow hedges. At both June 30, 2020March 31, 2021 and December 31, 2019,2020, we had outstanding contracts associated with these anticipated transactions with notional amounts of $7 million.$6 million and $8 million, respectively. Amounts included in AOCIAOCL at June 30, 2020March 31, 2021 will be recognized in earnings within the next 12 months.

Interest Rate Swaps
During the quarter, we entered intoWe have interest rate swap agreements with an aggregate notional amount of $500 million that are designated as cash flow hedges. The fair value of the interest rate swaps is recorded as a derivative asset or liability at the end of each reporting period with the change in fair value reflected in AOCI.AOCL.

The fair value of derivative instruments was as follows:

Designation of DerivativesBalance Sheet LocationMarch 31,
2021
December 31,
2020
Derivatives designated as
hedging instruments
  
Foreign exchange contractsOther current assets and prepayments$214 $96 
 Accounts payable and accrued liabilities(71)(112)
Interest rate swapsOther assets (Other noncurrent liabilities)4,117 (2,163)
Derivatives not designated as
hedging instruments
  
Foreign exchange contractsOther current assets and prepayments903 3,680 
 Accounts payable and accrued liabilities(715)(1,848)
 Total derivative assets$5,234 $3,776 
 Total derivative liabilities(786)(4,123)
 Total net derivative asset (liability)$4,448 $(347)








21


PITNEY BOWES INC.
NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS
(Unaudited; table amounts in thousands unless otherwise noted, except per share amounts)

The fair value of derivative instruments was as follows:
Designation of Derivatives Balance Sheet Location June 30,
2020
 December 31,
2019
Derivatives designated as
hedging instruments
    
  
Foreign exchange contracts Other current assets and prepayments $46
 $207
  Accounts payable and accrued liabilities (214) (56)
       
Interest rate swaps Other noncurrent liabilities (1,605) 
       
Derivatives not designated as
hedging instruments
    
  
Foreign exchange contracts Other current assets and prepayments 262
 3,049
  Accounts payable and accrued liabilities (892) (1,346)
       
  Total derivative assets $308
 $3,256
  Total derivative liabilities (2,711) (1,402)
  Total net derivative (liability) asset $(2,403) $1,854


Results of cash flow hedging relationships were as follows:
  Three Months Ended June 30,
  
Derivative Gain (Loss)
Recognized in AOCI
(Effective Portion)
 
Location of Gain (Loss)
(Effective Portion)
 
Gain (Loss) Reclassified
from AOCI to Earnings
(Effective Portion)
Derivative Instrument 2020 2019  2020 2019
Foreign exchange contracts $(121) $(320) Revenue $(64) $(36)
   
  
 Cost of sales 32
 29
Interest rate swap (1,605) 
 Interest expense 
 
  $(1,726) $(320)   $(32) $(7)
           
  Six Months Ended June 30,
  
Derivative Gain (Loss)
Recognized in AOCI
(Effective Portion)
 
Location of Gain (Loss)
(Effective Portion)
 
Gain (Loss) Reclassified
from AOCI to Earnings
(Effective Portion)
Derivative Instrument 2020 2019  2020 2019
Foreign exchange contracts $(281) $25
 Revenue $(3) $75
   
  
 Cost of sales 42
 45
Interest rate swap (1,605) 
 Interest expense 
 
  $(1,886) $25
   $39
 $120

Three Months Ended March 31,
Derivative Gain (Loss)
Recognized in AOCL
(Effective Portion)
Location of Gain (Loss)
(Effective Portion)
Gain (Loss) Reclassified
from AOCL to Earnings
(Effective Portion)
Derivative Instrument2021202020212020
Foreign exchange contracts$228 $(160)Revenue$126 $61 
   Cost of sales(58)10 
Interest rate swap6,280 Interest expense0 
 $6,508 $(160) $68 $71 
We enter into foreign exchange contracts to minimize the impact of exchange rate fluctuations on short-term intercompany loans and related interest that are denominated in a foreign currency. The revaluation of intercompany loans and interest and the corresponding mark-to-market adjustment on derivatives are recorded in earnings. All outstanding contracts at June 30, 2020March 31, 2021 mature within 12 months.






PITNEY BOWES INC.
NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS
(Unaudited; table amounts in thousands unless otherwise noted, except per share amounts)

The mark-to-market adjustments of non-designated derivative instruments were as follows:
Three Months Ended March 31,
Derivative Gain (Loss) Recognized in Earnings
Derivatives InstrumentLocation of Derivative Gain (Loss)20212020
Foreign exchange contractsSelling, general and administrative expense$553 $(4,867)
    Three Months Ended June 30,
    Derivative Gain (Loss) Recognized in Earnings
Derivatives Instrument Location of Derivative Gain (Loss) 2020 2019
Foreign exchange contracts Selling, general and administrative expense $1,200
 $(65)
       
    Six Months Ended June 30,
    Derivative Gain (Loss) Recognized in Earnings
Derivatives Instrument Location of Derivative Gain (Loss) 2020 2019
Foreign exchange contracts Selling, general and administrative expense $(3,667) $5,205


Fair Value of Financial Instruments
Financial instruments not reported at fair value on a recurring basis include cash and cash equivalents, accounts receivable, loan receivables, accounts payable and debt. The carrying value for cash and cash equivalents, accounts receivable, loans receivable and accounts payable approximate fair value. The fair value of debt is estimated based on recently executed transactions and market price quotations. The inputs used to determine the fair value of debt are classified as Level 2 in the fair value hierarchy. The carrying value and estimated fair value of debt was as follows:
March 31, 2021December 31, 2020
Carrying value$2,438,857 $2,564,393 
Fair value$2,426,062 $2,479,895 
 June 30, 2020 December 31, 2019
Carrying value$2,716,747
 $2,739,722
Fair value$2,156,837
 $2,572,794


10. Restructuring Charges and Asset Impairments
Restructuring Charges
Activity in our restructuring reserves was as follows:
 Severance and benefits costs 
Other exit
costs
 Total
Balance at January 1, 2020$11,937
 $69
 $12,006
Expenses, net6,357
 546
 6,903
Cash payments(10,772) (593) (11,365)
Balance at June 30, 2020$7,522
 $22
 $7,544
      
Balance at January 1, 2019$13,641
 $1,808
 $15,449
Expenses, net7,101
 707
 7,808
Cash payments(10,786) (2,219) (13,005)
Balance at June 30, 2019$9,956
 $296
 $10,252

Severance and other exit costs
Balance at January 1, 2021$10,063 
Expenses, net2,889
Cash payments(3,955)
Noncash activity(227)
Balance at March 31, 2021$8,770
Balance at January 1, 2020$12,006 
Expenses, net3,817 
Cash payments(6,047)
Noncash activity(763)
Balance at March 31, 2020$9,013 
The majority of the restructuring reserves are expected to be paid over the next 12 to 24 months.

22
Other Charges
Restructuring charges and asset impairments for the six months ended June 30, 2020 and 2019 also includes $2 million of non-cash charges related to asset impairments, pension settlements and facilities abandonment.
11. Debt
Total debt consisted of the following:



Interest rate June 30, 2020 December 31, 2019
Notes due October 20214.625% $172,456
 $600,000
Notes due May 20225.375% 150,000
 400,000
Notes due April 20235.70% 275,000
 400,000
Notes due March 20244.625% 375,000
 500,000
Notes due January 20375.25% 35,841
 35,841
Notes due March 20436.70% 425,000
 425,000
Term loan due November 2024Variable 390,000
 400,000
Term loan due January 2025Variable 839,375
 
Credit FacilityVariable 100,000
 
Other debt  5,052
 5,108
Principal amount  2,767,724
 2,765,949
Less: unamortized costs, net  50,977
 26,227
Total debt  2,716,747
 2,739,722
Less: current portion long-term debt  163,257
 20,108
Long-term debt  $2,553,490
 $2,719,614


Interest rates on certain notes are subject to adjustment based on changes in our credit ratings. As a result of credit rating downgrades in November 2019 and May 2020, the interest rates on the October 2021 notes and April 2023 notes increased 0.50% and the interest rate on the May 2022 notes increased 0.75%. Further, the interest rates on the October 2021 notes and April 2023 notes will increase an additional 0.25% in the fourth quarter of 2020.
In February 2020, we secured a five-year $850 million term loan maturing January 2025 (the 2025 Term Loan). The 2025 Term Loan bears interest at LIBOR plus 5.5% and resets monthly. In May 2020, we entered into interest rate swap agreements with an aggregate notional amount of $500 million to mitigate the interest rate risk associated with $500 million of our variable-rate term loans. Under the terms of the swap agreements, we pay fixed-rate interest of 0.4443% and receive variable-rate interest based on one-month LIBOR. The variable interest rate under the term loans and the swaps reset monthly.
In March 2020, we purchased under a tender offer $428 million of the October 2021 notes, $250 million of the May 2022 notes, $125 million of the April 2023 notes and $125 million of the March 2024 notes. A $37 million loss was incurred on the early redemption of debt.
During the first half of 2020, we repaid $21 million of principal related to our term loans.
We have a $500 million secured revolving credit facility that expires in November 2024 and contains financial and non-financial covenants. In April 2020, in light of the current macroeconomic environment, we drew down $100 million under the credit facility as a precautionary measure. This borrowing is considered short-term as the amount is due and interest resets monthly. At June 30, 2020, we were in compliance with all covenants.

PITNEY BOWES INC.
NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS
(Unaudited; table amounts in thousands unless otherwise noted, except per share amounts)

11. Debt
12. Pensions and Other Benefit ProgramsTotal debt consisted of the following:
The components of net periodic benefit cost (income) were as follows:


Interest rateMarch 31, 2021December 31, 2020
Notes due October 20214.875%$0 $152,588 
Notes due May 20225.375%72,873 148,792 
Notes due April 20235.95%96,667 271,000 
Notes due March 20244.625%267,952 374,000 
Notes due March 20276.875%400,000 
Notes due March 20297.25%350,000 
Notes due January 20375.25%35,841 35,841 
Notes due March 20436.70%425,000 425,000 
Term loan due March 2026LIBOR + 1.75%380,000 380,000 
Term loan due January 2025LIBOR + 5.5%0 818,125 
Term loan due March 2028LIBOR + 4.0%450,000 
Other debt4,598 4,900 
Principal amount2,482,931 2,610,246 
Less: unamortized costs, net44,074 45,853 
Total debt2,438,857 2,564,393 
Less: current portion long-term debt19,972 216,032 
Long-term debt$2,418,885 $2,348,361 
 Defined Benefit Pension Plans Nonpension Postretirement Benefit Plans
 United States Foreign  
 Three Months Ended Three Months Ended Three Months Ended
 June 30, June 30, June 30,
 2020 2019 2020 2019 2020 2019
Service cost$27
 $21
 $399
 $388
 $217
 $228
Interest cost13,179
 15,708
 3,407
 4,308
 1,242
 1,637
Expected return on plan assets(21,303) (23,184) (7,969) (8,505) 
 
Amortization of transition credit
 
 (1) (1) 
 
Amortization of prior service (credit) cost(15) (15) 59
 60
 94
 81
Amortization of net actuarial loss8,197
 6,037
 2,005
 1,572
 738
 503
Settlement (1)
612
 801
 3,190
 397
 
 
Net periodic benefit cost (income)$697
 $(632) $1,090
 $(1,781) $2,291
 $2,449
Contributions to benefit plans$1,969
 $2,423
 $580
 $878
 $3,616
 $4,457
            
 Defined Benefit Pension Plans Nonpension Postretirement Benefit Plans
 United States Foreign  
 Six Months Ended Six Months Ended Six Months Ended
 June 30, June 30, June 30,
 2020 2019 2020 2019 2020 2019
Service cost$53
 $42
 $798
 $772
 $434
 $483
Interest cost26,358
 31,586
 6,925
 8,796
 2,487
 3,291
Expected return on plan assets(42,607) (46,363) (16,177) (17,269) 
 
Amortization of transition credit
 
 (2) (3) 
 
Amortization of prior service (credit) cost(30) (30) 120
 123
 187
 161
Amortization of net actuarial loss16,395
 13,073
 4,064
 3,184
 1,474
 1,014
Settlement (1)
1,001
 801
 3,190
 397
 
 
Net periodic benefit cost (income)$1,170
 $(891) $(1,082) $(4,000) $4,582
 $4,949
Contributions to benefit plans$3,898
 $4,051
 $8,568
 $9,088
 $8,071
 $9,213

(1) Approximately $2.6During the first quarter of 2021, we issued a $400 million 6.875% unsecured note due March 2027 and $0.5a $350 million 7.25% unsecured note due March 2029. We also entered into a new seven-year $450 million secured term loan maturing March 2028.

We redeemed the remaining $153 million balance of the October 2021 notes and, under a tender offer, redeemed an aggregate $356 million of total settlement chargesthe May 2022 notes, April 2023 notes and March 2024 notes. We also repaid the remaining $818 million balance of our term loan that was scheduled to mature in January 2025.

We also amended our $500 million secured revolving credit facility and our March 2026 secured term loan to extend their maturities from November 2024 to March 2026. The credit agreement that governs the revolving credit facility and term loans contains financial and non-financial covenants. At March 31, 2021, we were recorded in discontinued operationscompliance with all covenants and restructuring charges, respectively, forthere were 0 outstanding borrowings under the threerevolving credit facility.

A $51 million pre-tax loss was incurred on the refinancing of debt.

Interest rates on certain notes are subject to adjustment based on changes in our credit ratings. Due to a credit downgrade in February 2021, the interest rates on the May 2022 notes and six months ended June 30, 2020the April 2023 notes will increase 0.25% in the second quarter of 2021.

At March 31, 2021, the interest rate of the 2028 Term Loan was 4.1% and approximately $0.3 million and $0.7 million of total settlement charges were recorded in discontinued operations and restructuring charges, respectively, for the three and six months ended June 30, 2019.interest rate on the 2026 Term Loan was 1.9%.


23


PITNEY BOWES INC.
NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS
(Unaudited; table amounts in thousands unless otherwise noted, except per share amounts)
12. Pensions and Other Benefit Programs
The components of net periodic benefit cost (income) were as follows:
Defined Benefit Pension PlansNonpension Postretirement Benefit Plans
United StatesForeign
Three Months EndedThree Months EndedThree Months Ended
March 31,March 31,March 31,
202120202021202020212020
Service cost$26 $26 $395 $399 $224 $217 
Interest cost10,745 13,179 2,961 3,518 961 1,245 
Expected return on plan assets(19,478)(21,304)(7,984)(8,208)0 
Amortization of transition credit0 0 (1)0 
Amortization of prior service (credit) cost(15)(15)67 61 32 93 
Amortization of net actuarial loss9,638 8,198 2,345 2,059 1,078 736 
Settlement0 389 0 0 
Net periodic benefit cost (income)$916 $473 $(2,216)$(2,172)$2,295 $2,291 
Contributions to benefit plans$1,015 $1,929 $8,696 $7,988 $3,519 $4,455 


13. Income Taxes
The effective tax rate for the three and six months ended June 30, 2020March 31, 2021 was 101.8% and (3.3)%, respectivelya benefit of 33.6% and includes benefits of $3 million from an affiliate reorganization and $2 million from the vesting of restricted stock, partially offset by a $12charge of $1 million charge for the surrenderwrite-off of company owned life insurance policies (see Note 8). deferred tax assets associated with the expiration of out-of-the-money stock options.
The effective tax rate for the sixthree months ended June 30,March 31, 2020 alsowas a benefit of 4.4% and includes a benefit of $2 million on the $198 million goodwill impairment charge as the majority of this charge is nondeductible, a benefit of $2 million from the resolution of certain tax examinations and a charge of $3 million for the write-off of deferred tax assets associated with the expiration of out-of-money vested stock options and the vesting of restricted stock.
The effective tax rate for the three and six months ended June 30, 2019 was 11.3% and 30.1%, respectively, and includes benefits from the resolution of certain tax examinations of $3 million and $6 million, respectively. The effective tax rate for the six months ended June 30, 2019 also includes a $2 million tax on the $18 million book loss incurred from the disposition of operations in certain international markets, primarily due to nondeductible basis differences and a charge of $2 million for the write-off of deferred tax assets associated with the expiration of out-of-money vestedout-of-the-money stock options and the vesting of restricted stock.
As is the case with other large corporations, our tax returns are examined by tax authorities in the U.S. and other global taxing jurisdictions in which we have operations. As a result, it is reasonably possible that the amount of unrecognized tax benefits will decrease in the next 12 months, and this decrease could be up to 10% of our unrecognized tax benefits.
The Internal Revenue Service examinations of our consolidated U.S. income tax returns for tax years prior to 2017 are closed to audit; however, various post-2011post-2014 U.S. state and local tax returns are still subject to examination. Inexamination, with some states in appeals from 2011. For our significant non-U.S. jurisdictions, Canada the examination of our tax filings prior to 2015 areis closed to audit. Other significant jurisdictions includeexamination through 2014, France (closedis closed through 2016),2013, Germany (closedis closed through 2016)2016 and the U.K. (closedis closed through 2017).2018. We also have other less significant tax filings currently subject to examination.













24


PITNEY BOWES INC.
NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS
(Unaudited; table amounts in thousands unless otherwise noted, except per share amounts)
14. Commitments and Contingencies
In the ordinary course of business, we are routinely defendants in, or party to, a number of pending and threatened legal actions. These may involve litigation by or against us relating to, among other things, contractual rights under vendor, insurance or other contracts; intellectual property or patent rights; equipment, service, payment or other disputes with clients; or disputes with employees. Some of these actions may be brought as a purported class action on behalf of a purported class of employees, customers or others. In management's opinion, as of March 31, 2021, the potential liability, if any, that may result from these actions, either individually or collectively, is not reasonably expected to have a material effect on our financial position, results of operations or cash flows as of June 30, 2020.flows. However, as litigation is inherently unpredictable, there can be no assurances in this regard.
In December 2018 and then in February 2019, certain of the Company’s officers and directors were named as defendants in 2 virtually identical derivative actions purportedly brought on behalf of the Company, Clem v. Lautenbach et al. and Devolin v. Lautenbach et al. These two actions, both filed by the same counsel in Connecticut state court, allege, among other things, breaches of fiduciary duty relating to these same disclosures, and seek compensatory damages and other relief derivatively for the benefit of the Company. Both of these are derivative claims related to a prior action filed in Connecticut state court, City of Livonia Retiree Health and Disability Benefits Plan v. Pitney Bowes Inc. et al. (“Livonia”). On October 24, 2019, the court had granted the defendants’ motions to dismiss the Livonia case, and that judgment is now final. Given that the defendants prevailed in the Livonia action, the plaintiffs in the Clem and Devolin actions moved to withdraw their complaints, and on February 20, 2020 the court granted the motions. Both cases have now been dismissed.
WeAt March 31, 2021, we have entered into 3 equipment leases for our Commerce Services operations that will commence in the fourth quarter with aggregate lease payments of approximately $41 million and terms ranging from seventhree to nine years. Aggregate lease payments for the three leases will approximate $30 million.eight years, that have not commenced.

15. Stockholders’ Equity

Changes in stockholders’ equity were as follows:
Common stockAdditional paid-in capitalRetained earningsAccumulated other comprehensive lossTreasury stockTotal equity
Balance at January 1, 2021$323,338 $68,502 $5,201,195 $(839,131)$(4,687,509)$66,395 
Net loss  (31,541)  (31,541)
Other comprehensive loss   (8,407) (8,407)
Dividends paid ($0.05 per common share)  (8,625)  (8,625)
Issuance of common stock (58,454)  54,574 (3,880)
Stock-based compensation expense 5,221    5,221 
Balance at March 31, 2021$323,338 $15,269 $5,161,029 $(847,538)$(4,632,935)$19,163 

Common stockAdditional paid-in capitalRetained earningsAccumulated other comprehensive lossTreasury stockTotal equity
Balance at December 31, 2019$323,338 $98,748 $5,438,930 $(840,143)$(4,734,777)$286,096 
Cumulative effect of accounting change— — (21,900)— — (21,900)
Net loss— — (208,483)— — (208,483)
Other comprehensive loss— — — (17,731)— (17,731)
Dividends paid ($0.05 per common share)—��— (8,523)— — (8,523)
Issuance of common stock— (30,716)— — 29,166 (1,550)
Stock-based compensation expense— 1,521 — — — 1,521 
Balance at March 31, 2020$323,338 $69,553 $5,200,024 $(857,874)$(4,705,611)$29,430 












25


PITNEY BOWES INC.
NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS
(Unaudited; table amounts in thousands unless otherwise noted, except per share amounts)

15. Stockholders’ Equity

16. Accumulated Other Comprehensive Loss
Changes in stockholders’ equityReclassifications out of AOCL were as follows:
Gain (Loss) Reclassified from AOCL
Three Months Ended March 31,
20212020
Cash flow hedges
Revenue$126 $61 
Cost of sales(58)10 
Total before tax68 71 
Income tax provision17 17 
Net of tax$51 $54 
Available-for-sale securities
Financing revenue$(1)$284 
Selling, general and administrative expense42 
Total before tax41 284 
Income tax provision10 71 
Net of tax$31 $213 
Pension and postretirement benefit plans
Transition credit$0 $
Prior service costs(84)(139)
Actuarial losses(13,061)(10,993)
Settlement0 (389)
Total before tax(13,145)(11,520)
Income tax benefit(3,208)(2,650)
Net of tax$(9,937)$(8,870)
 Common stock Additional paid-in capital Retained earnings Accumulated other comprehensive loss Treasury stock Total equity
Balance at April 1, 2020$323,338
 $69,553
 $5,200,024
 $(857,874) $(4,705,611) $29,430
Net loss
 
 (3,329) 
 
 (3,329)
Other comprehensive income
 
 
 21,612
 
 21,612
Dividends paid ($0.05 per common share)
 
 (8,576) 
 
 (8,576)
Issuance of common stock
 (6,484) 
 
 6,498
 14
Stock-based compensation expense
 5,429
 
 
 
 5,429
Balance at June 30, 2020$323,338
 $68,498
 $5,188,119
 $(836,262) $(4,699,113) $44,580

Changes in AOCL were as follows:
 
Preferred
stock
 
Preference
stock
 Common stock Additional paid-in capital Retained earnings Accumulated other comprehensive loss Treasury stock Total equity
Balance at April 1, 2019$1
 $388
 $323,338
 $109,166
 $5,267,615
 $(917,978) $(4,696,080) $86,450
Net income
 
 
 
 23,697
 
 
 23,697
Other comprehensive income
 
 
 
 
 10,300
 
 10,300
Dividends paid ($0.05 per common share)
 
 
 
 (8,938) 
 
 (8,938)
Issuance of common stock
 
 
 (3,807) 
 
 4,024
 217
Conversion to common stock
 (122) 
 (2,389) 
 
 2,511
 
Redemption of preferred/preference stock(1) (266) 
 (10) 
 
 
 (277)
Stock-based compensation expense
 
 
 2,381
 
 
 
 2,381
Repurchase of common stock
 
 
 
 
 
 (60,858) (60,858)
Balance at June 30, 2019$
 $
 $323,338
 $105,341
 $5,282,374
 $(907,678) $(4,750,403) $52,972
Cash flow hedgesAvailable for sale securitiesPension and postretirement benefit plansForeign currency adjustmentsTotal
Balance at January 1, 2021$(1,411)$402 $(851,063)$12,941 $(839,131)
Other comprehensive income (loss) before reclassifications (1)
4,881 (8,885)0 (14,258)(18,262)
Reclassifications into earnings (1)
(51)(31)9,937 0 9,855 
Net other comprehensive income (loss)4,830 (8,916)9,937 (14,258)(8,407)
Balance at March 31, 2021$3,419 $(8,514)$(841,126)$(1,317)$(847,538)

Cash flow hedgesAvailable for sale securitiesPension and postretirement benefit plansForeign currency adjustmentsTotal
Balance at January 1, 2020$337 $2,849 $(819,018)$(24,311)$(840,143)
Other comprehensive (loss) income before reclassifications (1)
(120)1,521 (27,735)(26,334)
Reclassifications into earnings (1)
(54)(213)8,870 8,603 
Net other comprehensive (loss) income(174)1,308 8,870 (27,735)(17,731)
Balance at March 31, 2020$163 $4,157 $(810,148)$(52,046)$(857,874)
(1)     Amounts are net of tax.
26
 Common stock Additional paid-in capital Retained earnings Accumulated other comprehensive loss Treasury stock Total equity
Balance at January 1, 2020$323,338
 $98,748
 $5,438,930
 $(840,143) $(4,734,777) $286,096
Cumulative effect of accounting changes
 
 (21,900) 
 
 (21,900)
Net loss
 
 (211,812) 
 
 (211,812)
Other comprehensive income
 
 
 3,881
 
 3,881
Dividends paid ($0.10 per common share)
 
 (17,099) 
 
 (17,099)
Issuance of common stock
 (37,200) 
 
 35,664
 (1,536)
Stock-based compensation expense
 6,950
 
 
 
 6,950
Balance at June 30, 2020$323,338
 $68,498
 $5,188,119
 $(836,262) $(4,699,113) $44,580


PITNEY BOWES INC.
NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS
(Unaudited; table amounts in thousands unless otherwise noted, except per share amounts)

17. Supplemental Financial Statement Information
 
Preferred
stock
 
Preference
stock
 Common stock Additional paid-in capital Retained earnings Accumulated other comprehensive loss Treasury stock Total equity
Balance at January 1, 2019$1
 $396
 $323,338
 $121,475
 $5,279,682
 $(948,961) $(4,674,089) $101,842
Net income
 
 
 
 21,038
 
 
 21,038
Other comprehensive income
 
 
 
 
 41,283
 
 41,283
Dividends paid ($0.10 per common share)
 
 
 
 (18,346) 
 
 (18,346)
Issuance of common stock
 
 
 (22,731) 
 
 20,998
 (1,733)
Conversion to common stock
 (130) 
 (2,558) 
 
 2,688
 
Redemption of preferred/preference stock(1) (266) 
 (10) 
 
 
 (277)
Stock-based compensation expense
 
 
 9,165
 
 
 
 9,165
Repurchase of common stock
 
 
 
 
 
 (100,000) (100,000)
Balance at June 30, 2019$
 $
 $323,338
 $105,341
 $5,282,374
 $(907,678) $(4,750,403) $52,972


Activity in the allowance for credit losses on accounts receivables for the three months ended March 31, 2021 and 2020 is presented below. See Note 7 for additional information pertaining to our finance receivables.
Balance at beginning of yearCumulative effect of accounting changeAmounts charged to expenseWrite-offs, recoveries and otherBalance at end of periodAccounts and other receivablesOther assets
March 31, 2021$35,344 $$3,011 $(1,314)$37,041 $20,480 $16,561 
March 31, 2020$17,830 $15,336 $3,280 $(7,002)$29,444 $29,444 $
16. Accumulated
Other Comprehensive Loss (AOCL)expense, net consisted of the following:
Reclassifications out of AOCL were
Three Months Ended March 31,
20212020
Loss on debt refinancing$51,394 $36,987 
Insurance proceeds0 (3,500)
Other expense, net$51,394 $33,487 


Supplemental cash flow information is as follows:
Three Months Ended March 31,
20212020
Cash interest paid$39,658 $44,891 
Cash income tax payments, net of refunds$2,641 $13,270 
Finance leased assets obtained in exchange for new lease obligations$9,477 $2,399 


27
 Gain (Loss) Reclassified from AOCL
 Three Months Ended June 30, Six Months Ended June 30,
 2020 2019 2020 2019
Cash flow hedges       
Revenue$(64) $(36) $(3) $75
Cost of sales32
 29
 42
 45
Total before tax(32) (7) 39
 120
Income tax (benefit) provision(8) (1) 10
 31
Net of tax$(24) $(6) $29
 $89
        
Available-for-sale securities       
Interest expense, net$3,233
 $(81) $3,517
 $(104)
Income tax provision (benefit)805
 (21) 876
 (27)
Net of tax$2,428
 $(60) $2,641
 $(77)
        
Pension and postretirement benefit plans       
Transition credit$1
 $1
 $2
 $3
Prior service costs(138) (126) (277) (254)
Actuarial losses(10,940) (8,112) (21,933) (17,271)
Settlement(3,802) (1,198) (4,191) (1,198)
Total before tax(14,879) (9,435) (26,399) (18,720)
Income tax benefit(3,502) (2,124) (6,152) (4,773)
Net of tax$(11,377) $(7,311) $(20,247) $(13,947)














PITNEY BOWES INC.
NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS
(Unaudited; table amounts in thousands unless otherwise noted, except per share amounts)

Changes in AOCL were as follows:
 Cash flow hedges Available for sale securities Pension and postretirement benefit plans Foreign currency adjustments Total
Balance at January 1, 2020$337
 $2,849
 $(819,018) $(24,311) $(840,143)
Other comprehensive (loss) income before reclassifications (1)
(1,416) 5,356
 
 (17,636) (13,696)
(Gain) loss reclassified into earnings (1)
(29) (2,641) 20,247
 
 17,577
Net other comprehensive (loss) income(1,445) 2,715
 20,247
 (17,636) 3,881
Balance at June 30, 2020$(1,108) $5,564
 $(798,771) $(41,947) $(836,262)

 Cash flow hedges Available for sale securities Pension and postretirement benefit plans Foreign currency adjustments Total
Balance at January 1, 2019$191
 $(3,061) $(846,461) $(99,630) $(948,961)
Other comprehensive income before reclassifications (1)
18
 5,952
 
 21,378
 27,348
(Gain) loss reclassified into earnings (1)
(89) 77
 13,947
 
 13,935
Net other comprehensive (loss) income(71) 6,029
 13,947
 21,378
 41,283
Balance at June 30, 2019$120
 $2,968
 $(832,514) $(78,252) $(907,678)
(1)     Amounts are net of tax.




Item 2: Management’s Discussion and Analysis of Financial Condition and Results of Operations
Forward-Looking Statements
This Management's Discussion and Analysis of Financial Condition and Results of Operations (MD&A) contains statements that are forward-looking. We want to caution readers that any forward-looking statements within the meaning of Section 27A of the Securities Act of 1933 (Securities Act) and Section 21E of the Securities Exchange Act of 1934 (Exchange Act) may change based on various factors. These forward-looking statements are based on current expectations and assumptions that are subject to risks and uncertainties, and actual results could differ materially. Words such as "estimate," "target," "project," "plan," "believe," "expect," "anticipate," "intend" and similar expressions may identify such forward-looking statements. We undertake no obligation to publicly update or revise any forward-looking statements, whether as a result of new information, future events or otherwise, except as required by law. Forward-looking statements in this Form 10-Q speak only as of the date hereof, and forward-looking statements in documents attached that are incorporated by reference speak only as of the date of those documents.
Although we believe that the expectations reflected in any of our forward-looking statements are reasonable, actual results could differ materially from those projected or assumed in any of our forward-looking statements. Our future financial condition and results of operations, as well as any forward-looking statements, are subject to change and to inherent risks and uncertainties, such as those disclosed or incorporated by reference in our filings with the Securities and Exchange Commission. In particular, the uncertainty around the severity, magnitude and duration of the COVID-19 pandemic (COVID-19), including governments' responses to COVID-19, the efficacy and availability of vaccines, its continuing impact on our operations, employees, the availability and cost of labor and transportation, global supply chain and demand across our and our clients' businesses, as well as any deterioration or instability in global macroeconomic conditions, could cause our actual results to differ than those expressed in any forward-looking statement. Other factors which could cause future financial performance to differ materially from the expectations, and which may also be exacerbated by COVID-19 or a negative change in the economy, include, without limitation:
declining physical mail volumes
changes in postal regulations or operations, or the financial health of posts, in the U.S. or other major markets, or significant changes to the broader postal or shipping industry
the loss of, or significant changes to, our contractual relationshiprelationships with the United States Postal Service (USPS) or USPS' performance under those contracts
our ability to continue to grow and manage volumes, gain additional economies of scale and improve profitability within our Global Ecommerce and Presort Services segments
changes in labor and transportation availability and costs
third-party suppliers' ability to provide products and services required by us and our clients
competitive factors, including pricing pressures, technological developments and the introduction of new products and services by competitors
the loss of some of our larger clients in our Global Ecommerce and Presort Services segments
expenses and potential impacts resulting from a breach of security, including cyber-attacks or other comparable events
our ability to continue to grow volumes, gain additional economies of scale and improve profitability within our Commerce Services group
the loss of some of our larger clients in our Commerce Services group
our success at managing customer credit risk
third-party suppliers' ability to provide products and services required by our clients
changes in labor conditions and transportation costs
capital market disruptions or credit rating downgrades that adversely impact our ability to access capital markets at reasonable costs
our success in developing and marketing new products and services and obtaining regulatory approvals, if required
competitive factors, including pricing pressures, technological developments and the introduction of new products and services by competitors
the continued availability and security of key information technology systems and the cost to comply with information security requirements and privacy laws
changes in global political conditions and international trade policies, including the imposition or expansion of trade tariffs
changes in tax laws, rulings or regulations, including the impact of potential U.S. tax reform
our success at managing relationships and costs with outsource providers of certain functions and operations
changes in banking regulations or the loss of our Industrial Bank charter or changes in foreign currency exchange rates and interest rates
the United Kingdom's exit from the European Union
intellectual property infringement claims
the use of the postal system for transmitting harmful biological agents, illegal substances or other terrorist attacks
impact of acts of nature


on the services and solutions we offer
Further information about factors that could materially affect us, including our results of operations and financial condition, is contained in Item 1A. "Risk Factors" in our 20192020 Annual Report, as supplemented by Part II, Item 1A in this Quarterly Report on Form 10-Q.

28




Overview
Financial Results Summary - Three and Six Months Ended June 30:March 31:
Revenue
Three Months Ended March 31,
20212020Actual % changeConstant Currency % Change
Business services$570,454 $444,379 28 %28 %
Support services118,697 122,015 (3)%(4)%
Financing77,812 89,078 (13)%(14)%
Equipment sales86,803 76,273 14 %12 %
Supplies42,224 45,709 (8)%(10)%
Rentals19,207 18,814 %— %
Total revenue$915,197 $796,268 15 %14 %
 Revenue
 Three Months Ended June 30, Six Months Ended June 30,
 2020 2019 Actual % change Constant Currency % Change 2020 2019 Actual % change Constant Currency % change
Business services$528,990
 $417,963
 27 % 27 % $973,369
 $824,508
 18 % 18 %
Support services113,786
 127,705
 (11)% (10)% 235,801
 256,304
 (8)% (8)%
Financing85,462
 92,419
 (8)% (7)% 174,540
 189,462
 (8)% (7)%
Equipment sales57,837
 85,551
 (32)% (32)% 134,110
 175,338
 (24)% (23)%
Supplies32,773
 46,490
 (30)% (29)% 78,482
 97,443
 (19)% (19)%
Rentals18,644
 18,445
 1 % 2 % 37,458
 40,602
 (8)% (7)%
Total revenue$837,492
 $788,573
 6 % 7 % $1,633,760
 $1,583,657
 3 % 3 %
Revenue
Three Months Ended March 31,
20212020Actual % changeConstant currency % change
Global Ecommerce$413,086 $292,323 41 %40 %
Presort Services143,126 140,720 %%
SendTech Solutions358,985 363,225 (1)%(3)%
Total$915,197 $796,268 15 %14 %
EBIT
Three Months Ended March 31,
20212020% change
Global Ecommerce$(26,376)$(29,475)11 %
Presort Services19,051 15,695 21 %
SendTech Solutions114,470 106,562 %
Total Segment EBIT$107,145 $92,782 15 %
 Revenue
 Three Months Ended June 30, Six Months Ended June 30,
 2020 2019 Actual % change Constant currency % change 2020 2019 Actual % change Constant currency % change
Global Ecommerce$398,453
 $282,319
 41 % 41 % $690,776
 $548,573
 26 % 26 %
Presort Services118,127
 128,138
 (8)% (8)% 258,847
 262,985
 (2)% (2)%
Commerce Services516,580
 410,457
 26 % 26 % 949,623
 811,558
 17 % 17 %
SendTech Solutions320,912
 378,116
 (15)% (15)% 684,137
 772,099
 (11)% (11)%
Total$837,492
 $788,573
 6 % 7 % $1,633,760
 $1,583,657
 3 % 3 %
 EBIT
 Three Months Ended June 30, Six Months Ended June 30,
 2020 2019 % change 2020 2019 % change
Global Ecommerce$(18,894) $(15,576) (21)% $(48,369) $(30,176) (60)%
Presort Services12,582
 15,462
 (19)% 28,277
 30,528
 (7)%
Commerce Services(6,312) (114) >(100%)
 (20,092) 352
 >(100%)
SendTech Solutions104,268
 124,738
 (16)% 210,830
 247,141
 (15)%
Total Segment EBIT$97,956
 $124,624
 (21)% $190,738
 $247,493
 (23)%

Revenue increased 6%15% as reported and 7%14% at constant currency forin the first quarter of 2021 compared to the prior year. Businessyear, primarily driven by higher business services revenue resulting from increased 27% driven by significantly higher volumes in our Global Ecommerce business, which more than offset double digit declines in equipment sales, supplies and support services driven in part by the continuing impacts of COVID-19. Insegment. Within our business segments, Global Ecommerce revenue grew 41% as reported and 40% at constant currency due to increased volumes, Presort Services revenue declined 8%increased 2% primarily due to lower First Class andhigher Marketing Mail volumes and SendTech Solutions revenue declined 1% as reported and 3% at constant currency primarily due to lower financing, supplies and support services revenue, partially offset by higher equipment sales and business services revenue. Segment EBIT in the quarter increased 15%, primarily due to lower equipment sales and supplies revenue. Segment EBIT decreased 21%, primarily due to lower revenuea prior year credit loss charge of $10 million in SendTech Solutions higher credit lossesdue to the then-current economic recessionary conditions caused by COVID-19, increased volumes in Global Ecommerce and increased costs attributed to COVID-19.
Revenue increased 3% for the first half of 2020 compared to the prior year. Business services revenue increased 18% due to higher Global Ecommerce volumes but was partially offset by declineslower operating expenses in other revenue line items. In our business segments, Global Ecommerce revenue grew 26% due to increased volumes, Presort Services revenue declined 2% and SendTech Solutions revenue declined 11%. Segment EBIT decreased 23%, primarily due to lower revenue in SendTech Solutions, higher credit losses and the mix of business in Global Ecommerce and increased costs attributed to COVID-19.Services. Refer to Results of Operations section for further information.
Commerce Services EBIT margins inDuring the quarter, we completed a series of transactions to refinance our debt portfolio to decrease our refinancing risk and year-to-date periods were adversely impacted by increased laborcreate strategic flexibility. Refer to Liquidity and postal costs at Global Ecommerce due to the sudden and significant increase in volumes, higher credit losses at Global Ecommerce, lower volumes at Presort Services and increased costs and reduced productivity driven by COVID-19. However, the Global Ecommerce EBIT margin


in the second quarter was improved from the first quarter 2020 and prior year period reflecting scale-related benefits in per unit transportation and warehousing costs. SendTech Solutions EBIT margins in the quarter and year-to-date periods were relatively unchanged compared to the prior year periods despite double-digit declines in revenue, primarily due to lower operating expenses from cost savings initiatives.
Second Quarter Highlights
We drew down $100 million under our revolving credit facility as a precautionary measure and invested these proceeds in highly liquid, short-term investments.
We surrendered certain company owned life insurance (COLI) policies and sold our interest in an equity investmentCapital Resources section for aggregate proceeds of $58 million. We recognized a gain of $12 million on the sale of the equity investment and while the surrender of the COLI policies did not result in a pre-tax gain or loss, the surrender resulted in a $12 million tax charge.
We also received insurance proceeds of $5 million related to the October 2019 malware attack that temporarily disrupted customer access to some services.
In May 2020, we were affected by a Maze ransomware attack. Although the Maze attackers were able to exfiltrate a small amount of our confidential data, working with our third-party security consultants, we were able to successfully thwart the attack before any of our operations could be disrupted or any data encrypted. The attempted attack did not have any impact on our financial results, and we satisfied all regulatory obligations arising out of the attack.further information.
Impacts of COVID-19
The global spread ofBeginning in 2020, COVID-19 and the efforts to contain it adversely affected the U.S.global economies and international economies, impacting demand for a broad variety of goods and services creatingand created disruptions and shortages in global supply chains and causing significant volatilitychains. We implemented measures in financial markets. Our employees worldwide that have the ability to work remotely are doing so. Ourour facilities continue to operate, and many employees continue to report to work at these facilities. We have implemented additional measures to protect the health and safety of our employees and contractors, including staggering shifts and breaks to enhance social distancing, providing personal protection equipment, conducting temperature checks and sanitizing equipment and facilities multiple times a day. Employees that have the ability to work remotely continue to do so and management continues to assess conditions to determine when, and how, these employees should return to their office locations. We continue to manage through supply chain shortages and disruptions and provide enhanced proactive measures in our facilities to protect the health and safety of our employees and contractors.
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Beginning primarily in the second quarter of 2020, COVID-19 has impacted our financial results in different ways in each of our businesses. In Global Ecommerce we saw significantly higherexperienced a significant increase in volumes in the quarterand revenue due to the demand for ecommerce solutionssolutions; however, the increase in the current environment. Involumes resulted in higher postal costs driven by capacity constraints and higher labor and transportation costs as many companies competed for these resources. Presort Services experienced a decline in both First Class and Marketing Mail volumes have declined due toand higher labor costs. Global Ecommerce and Presort Services incurred additional costs and experienced lower market demand and changing client behaviors in the current environment. Asproductivity as a result of the additional health and safety measures implemented in all our Commerce Services facilities, we have incurred, and will continue to incur, additional costs and reduced productivity.their facilities.

In SendTech Solutions, the global shut-down of businesses and increase in the number of clients working remotely significantly adversely impacted demand for and usage of our mailing equipment and supplies, as well asand our ability to contact and service clients and perform on-site installations. Despite the negative impacts of COVID-19, we saw improving trends in equipment salesservice and supplies revenues as we exited the quarter. Also, as businesses continue to operate remotely, we are seeing improvement in our cloud-enabled shipping and mailing solutions.
In March 2020, the Coronavirus Aid, Relief and Economic Security (CARES) Act was passed into law in response to market volatility and instability resulting from COVID-19. The CARES Act includes provisions relating to the deferment of the employer portion of certain payroll taxes, net operating loss carryback periods and modifications to the net interest deduction limitations. We continue to assess the impact of these provisions; which we believe could affect the timing of certain cash paymentsinstallations, but not materially impact our financial position or results of operations.
Outlook
The severity, duration and governmental responses of COVID-19 are uncertain, and we are not able to reasonably estimate the full extent of the impact on our operating results, liquidity, cash flows or financial position for the remainder of the year. As COVID-19 continues to affect global economies and how businesses operate, we will continue to take proactive measures to protect the health and safety of our employees, clients, partners and suppliers. These additional safety measures will result in additional expenses and reduced productivity. Corporate and local management will continue to assess conditions to determine when, or how, employees currently working remotely should return to office locations.
Our Commerce Services businesses are more demand-driven and it is difficult to predict how demand and volumes will trend and the impact to productivity throughout the duration of COVID-19. Within Global Ecommerce, domestic parcel delivery volumes have increased significantly due to a global market shift to ecommerce solutions. While we cannot predict the magnitude of volume increases, we expect


this shift to continue throughout the remainder of the year. We signed on over 100 new clients in the second quarter and volumes from these clients will benefit the second half of the year. Cross-border volumes are still experiencing declines and we expect this to continue as long as there are restrictions on international shipments. The sudden and significant increase in volumes resulted in higher labor and postal costs in the second quarter as we needed to react quickly to process and deliver these parcels. However, the higher volumes resulted in scale-related benefits in per unit transportation and warehousing costs. We expect continued improvements in per unit transportation and warehousing costs as volumes increase and improvements in per unit labor costs as the business sizes itself to handle the higher volumes.
In Presort Services, approximately 80% of mail volumes processed are First Class Mail with the remaining 20% primarily Marketing Mail. There were declines in mail volumes from the onset of COVID-19; however, these volume declines started to moderate as we exited the second quarter. For the remainder of the year, we expect volumes of First Class Mail and Marketing Mail to be lower compared to the prior year. As businesses begin to re-open and clients return to their normal behaviors, we expect volumes to improve from current levels; however, the timing and magnitude of this improvement would be contingent on the severity and duration of COVID-19. While currently a small part of total volumes, volumes in Marketing Mail Flats and Bound Printed Matter grew over 30% in the second quarter and we anticipate these volumes will continue to grow throughout the remainder of the year.
Within SendTech Solutions, approximately two-thirds of revenue is recurring in nature and materially contributes to our cash flows. Nonrecurring revenues, primarily equipment sales and to a lesser extent, supplies, will continue to be adversely impacted by COVID-19 due to declining demand and usage. We are unable to predict the duration and magnitude of these declines or determine when, or if, demand and usage will return to normal levels; however, we would expect to see improving trends as more businesses start to re-open. As a result of clients working remotely and the necessity of alternate solutions, we saw an improvement in our cloud-enabled shipping and mailing solutions duringsolutions.

Outlook
Given the second quartercontinuing unpredictability of the severity, magnitude and expect this shiftduration of the COVID-19 pandemic, especially in market preference to continue as clients realizelight of the valueincreasingly widespread outbreak in India, where a majority of our digital capabilities. We continue to monitor cash collections fromresearch and development activities are located, the impact of the pandemic on our recurring revenue streams. There was an increasebusiness, operations and financial performance remains uncertain. The developing global semiconductor chip shortage may also adversely affect our needed supply for SendTech equipment for the remainder of 2021. The extent of that impact will depend upon the duration and severity of the shortage, as well as our success in delinquency rates during the second quartermitigating against its impact. Accordingly, there are some unique factors not within our control that was in-line withcould affect our expectations, butbusiness and current outlook for 2021. However, we believe we are starting to see an improvement in delinquency rates and positive changes in customer payment behaviors. There are no assurances that this improvement in delinquency rates and payment behaviors will continue, or that the impacts of COVID-19 will not result in higher client bankruptcies or account write-offs.
Before the onset of COVID-19 and the resulting economic decline, we had taken steps to reduce and refinance debt, improve liquidity and strengthen our balance sheet that we believe will enable uswell positioned to manage through the current economic downturn. We are taking further actionsconditions and will continue to take proactive steps to manage cash flowsour operations and maintain liquidity, including, butrelated financial impacts.
Despite some of the ongoing uncertainty, we do not limitedexpect the global economy or our individual businesses to prioritizing our capital expenditures to essential and necessary investments and reducing targeted loan originations at Wheeler Financial. We estimate that these actions alone will benefit annual cash flows by approximately $75 million. Referbe affected to the Liquiditysame extent in 2021 as in 2020, which will result in an impact to the comparison of our results to the prior year. Within Global Ecommerce, we expect continued market growth in ecommerce and Capital Resources sectionanticipate revenue growth in 2021, although not at the growth rates experienced throughout 2020. Although we expect margin and profit improvements in 2021 from pricing initiatives and operational improvements within our facilities and network designed to drive efficiencies and increased productivity, we also expect the continued growth of the overall market's needs for further information.both transportation services and labor will create cost challenges. Within Presort Services, we expect the improving volume trends in the second half of 2020 to continue throughout 2021. We anticipate that Presort Services margins will improve in 2021 as a result of productivity initiatives, increased automation and facilities consolidation and optimization. Within SendTech Solutions, we expect revenue to continue to decline, but growth in our cloud-enabled shipping solutions and sales of our multi-purpose devices to partially offset these declines. On a consolidated basis, we expect modest revenue growth in 2021 compared to 2020.



30





RESULTS OF OPERATIONS
In our Results of Operations discussion, we present and discuss revenue and cost of revenue at the segment level since our revenue and related costs of revenue sources are predominantly specific to the segments. Operating and other expenses are presented and discussed on a consolidated basis as this basis provides a better understanding of the underlying drivers of change in these expense line items or they are not allocated to a specific segment.
In our revenue discussion, we may refer to revenue growth on a constant currency basis. Constant currency measures exclude the impact of changes in currency exchange rates since the prior period under comparison. We believe that excluding the impacts of currency exchange rates provides investors with a better understanding of the underlying revenue performance. Constant currency change is calculated by converting the current period non-U.S. dollar denominated revenue using the prior year’s exchange rate. Where constant currency measures are not provided, the actual change and constant currency change are the same.  
Management measures segment profitability and performance using segment earnings before interest and taxes (EBIT). Segment EBIT is calculated by deducting from segment revenue the related costs and expenses attributable to the segment. Segment EBIT excludes interest, taxes, general corporate expenses, restructuring charges, asset impairment charges, goodwill impairment charges and other items not allocated to a particular business segment. Management believes that it provides investors a useful measure of operating performance and underlying trends of the business. Segment EBIT may not be indicative of our overall consolidated performance and therefore, should be read in conjunction with our consolidated results of operations.

REVENUE AND SEGMENT EBIT
Global Ecommerce
Global Ecommerce includes the revenue and related expenses from productsdomestic parcel services, cross-border solutions and services that enable domestic and cross-border ecommerce transactions, including shipping, fulfillment and returns.digital delivery services.
Revenue Cost of Revenue Gross MarginRevenueCost of RevenueGross Margin
Three Months Ended June 30, Three Months Ended June 30, Three Months Ended June 30,Three Months Ended March 31,Three Months Ended March 31,Three Months Ended March 31,
2020 2019 Actual % change Constant Currency % change 2020 2019 2020 201920212020Actual % changeConstant Currency % change2021202020212020
Business services$398,453
 $282,319
 41 % 41% $355,861
 $238,854
 10.7% 15.4%Business services$413,086 $292,323 41 %40 %$384,308 $265,221 7.0 %9.3 %
               
Segment EBIT          Segment EBIT
Three Months Ended June 30,          Three Months Ended March 31,
2020 2019 Actual % change          20212020Actual % change
Segment EBIT$(18,894) $(15,576) (21)%          Segment EBIT$(26,376)$(29,475)11 %
Global Ecommerce revenue increased 41% as reported and 40% at constant currency in the secondfirst quarter of 20202021 compared to the prior year period due to the significant growthincrease in domesticvolumes caused by the onset of COVID-19. Domestic parcel delivery volumes, driven in part, by the market shift to ecommerce solutions as a result of COVID-19,cross-border volumes and higher digital domestic and fulfillment services volumes. This volume growthdelivery volumes contributed revenue growth of 47%22%, while15% and 4%, respectively.
Despite a decline in domestic returns and cross-border volumes contributed a 6% decline in revenue.
Grossgross margin decreasedpercentage, total gross margin increased $2 million compared to 10.7% from 15.4% in the prior year primarily due to the significant increase in revenue. The increased revenue more than offset higher transportation, postal and labor postage and other incremental costs driven by COVID-19.costs.
Segment EBIT for the secondfirst quarter of 20202021 was a loss of $19$26 million compared to a loss of $16$29 million in the prior year period. The increased lossThis increase was primarily driven by incremental costs associated with COVID-19 including higher credit loss expense of $6 million, higher labor and postal costs of $3 million due to the rapid increase in volumesgross margin and incremental costs offrom $1 million related to sanitizing and safety measures. Segment EBIT margin of (4.7)% improved from the prior year period reflecting scale-related benefits in transportation and warehouse costs offset by increased labor and postal costs driven by COVID-19.lower operating expenses.












31

 Revenue Cost of Revenue Gross Margin
 Six Months Ended June 30, Six Months Ended June 30, Six Months Ended June 30,
 2020 2019 Actual % change Constant Currency % change 2020 2019 2020 2019
Business services$690,776
 $548,573
 26 % 26% $621,082
 $461,312
 10.1% 15.9%
                
 Segment EBIT          
 Six Months Ended June 30,          
 2020 2019 Actual % change          
Segment EBIT$(48,369) $(30,176) (60)%          

Global Ecommerce revenue increased 26% in the first half of 2020 with higher domestic parcel delivery volumes driven in part, by the market shift to ecommerce solutions as a result of COVID-19, and higher digital domestic and fulfillment services volumes contributing revenue growth of 30%, partially offset by domestic returns volumes contributing a revenue decline of 4%.
Gross margin decreased to 10.1% from 15.9% in the prior year primarily due to a shift in the mix of business and incremental costs driven by COVID-19.
Segment EBIT for the first half of 2020 was a loss of $48 million compared to a loss of $30 million in the prior year period. The increased loss was primarily driven by higher credit loss expense of $8 million, higher labor and postal costs, incremental costs related to sanitizing and safety measures, the shift in the mix of business and incremental costs associated with new facilities that opened during the fourth quarter of 2019.

Presort Services
Presort Services includes revenue and related expenses from sortation services to qualify large volumes of First Class Mail, Marketing Mail, Marketing Mail Flats and Bound Printed Matter for postal worksharing discounts.
Revenue Cost of Revenue Gross MarginRevenueCost of RevenueGross Margin
Three Months Ended June 30, Three Months Ended June 30, Three Months Ended June 30,Three Months Ended March 31,Three Months Ended March 31,Three Months Ended March 31,
2020 2019 Actual % change Constant Currency % change 2020 2019 2020 201920212020Actual % changeConstant Currency % change2021202020212020
Business services$118,127
 $128,138
 (8)% (8)% $93,542
 $97,040
 20.8% 24.3%Business services$143,126 $140,720 %%$108,998 $105,238 23.8 %25.2 %
               
Segment EBIT          Segment EBIT
Three Months Ended June 30,          Three Months Ended March 31,
2020 2019 Actual % change          20212020Actual % change
Segment EBIT$12,582
 $15,462
 (19)%          Segment EBIT$19,051 $15,695 21 %
Presort Services revenue decreased 8%increased 2% in the secondfirst quarter of 20202021 compared to the prior year period due to a reduction in volumes. Volumes decreased in the second quarter compared to the prior year primarily due to lower Marketing Mail and First Class Mail, driven by COVID-19, partially offset by higherincreased volumes of Marketing Mail Flats and Bound Printed Matter. Revenue declined 11% due to lower organic volumes but benefited 3% from acquisitions.Mail.
Gross margin decreased to 20.8%23.8% from 24.3% and segment EBIT declined 19% in the second quarter of 2020. The decrease in gross margin was25.2% primarily due to the decline in revenue and increased costs associated with COVID-19, including $2 million for sanitizing and safety measures and quarantine payments. The increased costs were partially offset by improvements in transportation due to ongoing productivity initiatives. Segment EBIT includes $3 million from insurance proceeds related to the malware attack in late 2019. Segment EBIT margin of 10.7% was down 1 percentage point from the prior year period largely driven by reduced volumes and increasedhigher labor costs driven by COVID-19.



 Revenue Cost of Revenue Gross Margin
 Six Months Ended June 30, Six Months Ended June 30, Six Months Ended June 30,
 2020 2019 Actual % change Constant Currency % change 2020 2019 2020 2019
Business services$258,847
 $262,985
 (2)% (2)% $198,781
 $199,002
 23.2% 24.3%
                
 Segment EBIT          
 Six Months Ended June 30,          
 2020 2019 Actual % change          
Segment EBIT$28,277
 $30,528
 (7)%          
Presort Services revenue decreased 2%wage increases to address the increase in the first half of 2020 compared to the prior year period due to lower volumes of Marketing Mailcompetition for labor resources, increased depreciation expense on new equipment and First Class Mail, driven by COVID-19. Revenue declined 5% due to lower organic volumes but benefited 3% from acquisitions.
Gross margin decreased to 23.2% from 24.3% and segment EBIT declined $2 million, or 7%, in the first half of 2020. Gross margins were adversely impacted by lower revenue and the incremental costs associated with COVID-19. The declineCOVD-19.

Segment EBIT increased 21% in segment EBIT was driven by lower revenue andthe first quarter of 2021, primarily due to a $2$4 million prior year charge for unrealized losses on certain investment securities driven by market conditions,and lower consulting fees of $1 million, partially offset by $3 million of insurance proceeds related to the malware attackdecline in late 2019.gross margin.

SendTech Solutions
SendTech Solutions includes the revenue and related expenses from physical and digital mailing and shipping technology solutions, financing, services, supplies and other applications to help simplify and save on the sending, tracking and receiving of letters, parcels and flats.
Revenue Cost of Revenue Gross MarginRevenueCost of RevenueGross Margin
Three Months Ended June 30, Three Months Ended June 30, Three Months Ended June 30,Three Months Ended March 31,Three Months Ended March 31,Three Months Ended March 31,
2020 2019 Actual % change Constant Currency % change 2020 2019 2020 201920212020Actual % changeConstant Currency % change2021202020212020
Business services$12,410
 $7,506
 65 % 68 % $4,856
 $1,803
 60.9% 76.0%Business services$14,242 $11,336 26 %26 %$6,069 $4,185 57.4 %63.1 %
Support services113,786
 127,705
 (11)% (10)% 36,196
 40,637
 68.2% 68.2%Support services118,697 122,015 (3)%(4)%36,228 39,628 69.5 %67.5 %
Financing85,462
 92,419
 (8)% (7)% 11,939
 11,043
 86.0% 88.1%Financing77,812 89,078 (13)%(14)%11,886 12,489 84.7 %86.0 %
Equipment sales57,837
 85,551
 (32)% (32)% 47,866
 58,486
 17.2% 31.6%Equipment sales86,803 76,273 14 %12 %61,790 57,348 28.8 %24.8 %
Supplies32,773
 46,490
 (30)% (29)% 8,377
 11,758
 74.4% 74.7%Supplies42,224 45,709 (8)%(10)%11,211 12,240 73.4 %73.2 %
Rentals18,644
 18,445
 1 % 2 % 6,021
 8,418
 67.7% 54.4%Rentals19,207 18,814 %— %6,447 6,378 66.4 %66.1 %
Total revenue$320,912
 $378,116
 (15)% (15)% $115,255
 $132,145
 64.1% 65.1%Total revenue$358,985 $363,225 (1)%(3)%$133,631 $132,268 62.8 %63.6 %
               
Segment EBIT          Segment EBIT
Three Months Ended June 30,          Three Months Ended March 31,
2020 2019 Actual % change          20212020Actual % change
Segment EBIT$104,268
 $124,738
 (16)%          Segment EBIT$114,470 $106,562 %
SendTech Solutions revenue decreased 15%1% as reported and 3% at constant currency in the secondfirst quarter of 20202021 compared to the prior year. Equipment salesFinancing revenue decreased 13% as reported and supplies decreased 32% and 29%14% at constant currency respectively,primarily driven by a declining lease portfolio. Supplies revenue declined 8% as the impacts of COVID-19 impacted our ability to contactreported and service clients and perform on-site installations and reduced usage and demand for supplies. Support services revenue decreased 10% at constant currency driven by a declining meter population and financingreduced usage and demand. Support services revenue decreased 7%3% as reported and 4% at constant currency primarily driven by a declining lease portfolio.meter population.
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These declines were partially offset by an increase in business services and equipment sales revenue. Business services revenue increased $5$3 million, or 68%26% at constant currency, primarily due to an overall increase inincreased use of our shipping offerings.products. Equipment sales increased 14% as reported and 12% at constant currency driven by a large government deal in the quarter.
The total grossGross margin for the first quarter of 2021 decreased 1 percentage pointslightly to 62.8% from 63.6% compared to the prior year.year period. Business services gross margin decreased to 60.9%57.4% from 76.0%63.1% primarily driven by an increase in sales ofa shift to lower margin solutions.products. Equipment sales gross margin decreased 14 percentage points


increased to 17.2%,28.8% from 24.8% primarily due to lower revenue and the mix of product sales due to delays in scheduling and performing on-site installations of our higher end products. Rentalsengineering costs. Support services gross margin increased to 67.7%69.5% from 54.4%67.5% in the prior period primarily due to lower scrap costs.cost savings in the current year.
We allocate a portionSegment EBIT increased 7% in the first quarter of our total cost of borrowing to financing interest expense. In computing financing interest expense, we assume an 8:1 debt to equity leverage ratio and apply our overall effective interest rate to the average outstanding finance receivables. The financing gross margin decreased to 86.0% from 88.1%2021 compared to the prior year, primarily due todriven by a higher effective interest rate.
Segment EBIT decreased 16%$10 million credit loss charge in the second quarter of 2020 compared to the prior year drivendue to economic recessionary conditions caused by the decline in revenueCOVID-19 and lower operating expense of $4 million, partially offset by lower expenses of $15 million from cost savings initiatives, including professional fees of $3 million, marketing and advertising costs of $3 million, travel related expenses of $2 million and research and development costs of $4 million. Segment EBITa decline in gross margin of 32.5% was flat$6 million.
UNALLOCATED CORPORATE EXPENSES

The majority of our SG&A expense is recorded directly or allocated to our reportable segments. Those expenses not recorded directly or allocated to our reportable segments are reported as unallocated corporate expenses. Unallocated corporate expenses primarily represents corporate administrative functions such as finance, marketing, human resources, legal, information technology and innovation.

Three Months Ended March 31,
20212020Actual % change
Unallocated corporate expenses$(57,465)$(43,722)(31)%

The increase in unallocated corporate expenses in the quarter compared to the prior year period as lower costs offset the decline in revenue.

 Revenue Cost of Revenue Gross Margin
 Six Months Ended June 30, Six Months Ended June 30, Six Months Ended June 30,
 2020 2019 Actual % change Constant Currency % change 2020 2019 2020 2019
Business services$23,746
 $12,950
 83 % 86 % $9,042
 $3,992
 61.9% 69.2%
Support services235,801
 256,304
 (8)% (8)% 75,823
 82,400
 67.8% 67.9%
Financing174,540
 189,462
 (8)% (7)% 24,428
 22,407
 86.0% 88.2%
Equipment sales134,110
 175,338
 (24)% (23)% 105,214
 121,893
 21.5% 30.5%
Supplies78,482
 97,443
 (19)% (19)% 20,619
 25,308
 73.7% 74.0%
Rentals37,458
 40,602
 (8)% (7)% 12,400
 18,133
 66.9% 55.3%
Total revenue$684,137
 $772,099
 (11)% (11)% $247,526
 $274,133
 63.8% 64.5%
                
 Segment EBIT          
 Six Months Ended June 30,          
 2020 2019 Actual % change          
Segment EBIT$210,830
 $247,141
 (15)%          

SendTech Solutions revenue decreased 11% in the first half of 2020 compared to the prior year. Equipment sales and supplies decreased 23% and 19% at constant currency, respectively, as the impacts of COVID-19 impacted our ability to contact and service clients and perform on-site installations and reduced usage and demand for supplies. Financing revenue decreased 7% at constant currency,was driven primarily driven by a declining lease portfolio. Support services and rentals revenue decreased 8% and 7% at constant currency, respectively, primarily driven by a declining meter population. Business services revenue increased $11 million, or 86% at constant currency, primarily due to an increase in our shipping offerings, including the SendPro Online product.
The total gross margin remained relatively flat compared to the prior year. Business services gross margin decreased to 61.9% from 69.2%, primarily driven by higher salesvariable compensation-related expenses of lower margin solutions. Equipment sales gross margin decreased 9 percentage points to 21.5%, primarily due to lower revenue and the mix of product sales. Equipment sales margin in the prior year period was impacted by a $9$8 million charge related to a SendPro C tablet replacement program. Rentals gross margin increased to 66.9% from 55.3%, primarily due to lower scrap costs in the current year and a $2 million favorable inventory provision adjustment. Financing gross margin decreased to 86.0% from 88.2% compared to the prior year primarily due to a higher effective interest rate.
Segment EBIT decreased 15% in first half of 2020 compared to the prior year, primarily due to the decline in revenue and higher credit loss provisionsales tax expense of $10$7 million, due to the current economic recessionary conditions and outlook caused by COVID-19, partially offset by lower expenses of $33 million from cost savings initiatives, including lower professional fees of $8 million, lower research and development costs of $6$3 million and lower marketingtravel expenses of $5$1 million.











CONSOLIDATED OPERATING AND OTHER EXPENSES
Selling, general and administrative (SG&A)
SG&A expense of $234$238 million in the quarter decreased 3% compared to the prior period, primarily due to lower travel related expenses of $7 million as we imposed travel restrictions in response to COVID-19, lower professional fees of $5 million due to contract renegotiations and lower marketing expenses of $3 million, partially offset by higher credit loss provision of $8 million. SG&A expense of $482 million in the first half of 2020 decreased 4% compared to the prior period, primarily due to a lower provision for credit losses of $12 million driven by the $10 million prior year charge due to the then-current economic recessionary conditions and outlook caused by COVID-19, lower professional and outsourcing fees of $15 million, lower employee costs of $8$5 million and lower travel related expenses of $7$4 million, partially offset by higher credit loss provisionemployee-related expenses of $13$11 million.

Research and development (R&D)
R&D expense decreased 45%7%, or $6 million, in the second quarter of 2020 and decreased 25%, or $7$1 million in the first halfquarter of 20202021 compared to the prior year period, primarily due to lowera shift in the mix of projects as well as the timing of project spending.

Restructuring charges
Restructuring charges primarily includes costs for employee severance and asset impairments
Restructuring charges and asset impairments for the three months ended June 30, 2020 and 2019 were $5 million and $6 million, respectively, and restructuring charges and asset impairments for the six months ended June 30, 2020 and 2019 were $9 million and $10 million, respectively.facility closures. See Note 10 to the Condensed Consolidated Financial Statements for further information.

Goodwill impairment
We recorded a non-cash, pre-tax goodwill impairment charge of $198 million associated with our Global Ecommerce reporting unit in the first quarter of 2020. See Critical Accounting Estimates for further information.

Other expense, net
Other (income) expense
Other (income) expense, fornet of $51 million in the three months ended June 30, 2020 includes a $12 million gain on the sale of an equity investment and insurance proceeds of $5 million relatedMarch 31, 2021 relates to the 2019 malware attack. Other (income) expense for the six months ended June 30, 2020 includes a $37 million loss on the early extinguishment of debt partially offset by the $12 million gain on the sale of an equity investment and $9 million of insurance proceeds related to the 2019 malware attack. Other (income) expense for the six months ended June 30, 2019 includes a loss of $18 million, primarily from the write-off of cumulative translation adjustments, in connection with the disposition of operations in certain international markets.

Income taxes
Provision for income taxes for the three and six months ended June 30, 2020 includes a tax charge of $12 million in connection with the surrender of company owned life insurance policies for which no pre-tax income or loss was recognized. The provision for income taxes for the six months ended June 30, 2020 also includes a benefit of $2 million on the $198 million goodwill impairment charge as most of this charge is nondeductible.refinancing. See Note 1311 to the Condensed Consolidated Financial Statements and Liquidity and Capital Resources below for further information.

INCOME TAXES AND DISCONTINUED OPERATIONS
Income taxes
The effective tax rate for the three months ended March 31, 2021 was a benefit of 33.6% and includes benefits of $3 million from an affiliate reorganization and $2 million from the vesting of restricted stock, partially offset by a charge of $1 million for the write-off of deferred tax assets associated with the expiration of out-of-the-money stock options.
Discontinued Operations
Loss from discontinuedDiscontinued operations for the three monthsquarter ended June 30, 2020 primarilyMarch 31, 2021 includes a pension settlementtax charge related to the Software Solutions sale. Income from discontinued operations for the six months ended June 30, 2020 primarily includes the gain on the sale of the Australia softwareour Production Mail business which closed in January 2020, and the pension settlement charge related to the Software Solutions sale. See Note 4 to the Condensed Consolidated Financial Statements for further information.

2018.

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LIQUIDITY AND CAPITAL RESOURCES
At June 30, 2020,March 31, 2021, we had cash, and cash equivalents and short-term investments of $1 billion, of which $182$697 million. This includes $227 million was held byat our foreign subsidiaries. Cash held by our foreign subsidiaries is generally used to support the liquidity needs of those subsidiaries. Our ability to maintain adequate liquidity for our operations is dependent upon a number of factors, including our revenue and earnings, our clients ability to pay their balances on a timely basis, the length and severity of COVID-19 and its impact on macroeconomic conditions and our ability to take further cost-savingscost savings and cash conservation measures if necessary. At this time, we believe that existing cash and investments, cash generated from operations and borrowing capacity under our $500 million revolving credit facility will be sufficient to fund our cash needs for the next 12 months. We continuously review our credit profile through published credit ratings and the credit default swap market. We also monitor the creditworthiness of those banks acting as derivative counterparties, depository banks or credit providers.

Cash Flow Summary
Changes in cash and cash equivalents were as follows:
20212020Change
2020 2019 Change
Net cash provided by operating activities$86,809
 $86,782
 $27
Net cash provided by (used in) operating activitiesNet cash provided by (used in) operating activities$65,924 $(67,355)$133,279 
Net cash used in investing activities(54,545) (36,151) (18,394)Net cash used in investing activities(87,109)(23,499)(63,610)
Net cash used in financing activities(84,598) (146,770) 62,172
Net cash used in financing activities(218,300)(160,484)(57,816)
Effect of exchange rate changes on cash and cash equivalents(9,211) (81) (9,130)Effect of exchange rate changes on cash and cash equivalents(1,238)(10,032)8,794 
Change in cash and cash equivalents$(61,545) $(96,220) $34,675
Change in cash and cash equivalents$(240,723)$(261,370)$20,647 
Operating Activities
Cash provided by operating activities of $87was $66 million in the first halfthree months of 2020 was flat2021 compared to a use of $67 million in the prior year. Cash flows from continuing operations increased $44year period. The increase of $133 million was primarily due to working capital changes includinghigher collections of accounts receivable, the timing of payments of accounts payable. Cash flows from discontinued operations declined due topayable and accrued liabilities and a $38 million cash payment in the prior year for taxes related to the gain on the sale of our Software Solutions business.
Investing Activities
Cash used in investing activities in the first halfthree months of 20202021 increased $64 million compared to the prior year period primarily driven by increased net purchases of $55investment securities of $42 million, includes $65 million of net investment activity and $60 million in capital expenditures, partially offset by $46 million in proceeds from the surrender of COLI policies, higher customer deposits at the PB Bank of $22 million and proceeds of $12 million from the sale of an equity investment. Cash used in investing activities in the first half of 2019 was $36 million, consisting primarily of capital expenditures of $59$18 million and lower customer deposits at the PB Bank of $8 million, partially offset by net proceeds of $47 million fromincreased investment activities.in loan receivables.
Financing Activities
Cash used in financing activities in the first halfthree months of 2020 was $852021 increased $58 million compared to the prior year period primarily driven by an outflow in customer deposits at PB Bank of $27 million, higher net debt repayments of $16 million and includes payments of $33 million for premiums andhigher fees associated with the early extinguishmentdebt refinancing of debt, net cash of $32 million used for debt activities, including $21 million of scheduled term loan repayments and $17 million of dividend payments.$12 million. See Financings and Capitalization below for additional information. In the first half of 2019, cash used in financing activities included $100 million to repurchase 17.4 million shares of common stock, $25 million to repay term loan debt and $18 million of dividend payments.

Financings and Capitalization
InDuring the first quarter of 2020,2021, we securedissued a five-year, $850$400 million 6.875% unsecured note due March 2027 and a $350 million 7.25% unsecured note due March 2029. We also entered into a new seven-year $450 million secured term loan scheduled to mature January 2025 (the 2025 Term Loan). The 2025 Term Loan bears interest at LIBOR plus 5.5% and resets monthly. maturing March 2028.
We usedredeemed the net proceeds plus available cash to purchase under a tender offer $428remaining $153 million balance of the October 2021 notes $250and, under a tender offer, redeemed an aggregate $356 million of the May 2022 notes, $125 million of the April 2023 notes and $125 million of the March 2024 notes. We incurred a lossalso repaid the remaining $818 million balance of a $37our term loan that was scheduled to mature in January 2025. In April 2021, we redeemed under the tender offer, an additional $7 million onof the early redemption of debt.May 2022 notes, April 2023 notes and March 2024 notes.
We have aalso amended our $500 million secured revolving credit facility that expires inand our March 2026 secured term loan to extend their maturities from November 2024 to March 2026. The credit agreement that governs the revolving credit facility and term loans contains financial and non-financial covenants. In April 2020, in light of the current macroeconomic environment, we drew down $100 million under the credit facility as a precautionary measure. At June 30, 2020,March 31, 2021, we were in compliance with all covenants.covenants and there were no outstanding borrowings under the revolving credit facility.
A $51 million pre-tax loss was incurred on the refinancing of debt.
Interest rates on certain notes are subject to adjustment based on changes in our credit ratings. AsDue to a result of credit rating downgradesdowngrade in November 2019 and May 2020,February 2021, the interest rates on the October 2021 notes and April 2023 notes increased 0.50% and the interest rate on the May 2022 notes increased 0.75%. Further,and the interest rates on the October 2021 notes and April 2023 notes will increase an additional 0.25% in the fourthsecond quarter of 2020.2021.
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Dividends and Share Repurchases
Each quarter, our Board of Directors considers our recent and projected earnings and other capital needs and priorities in deciding whether to approve the payment, as well as the amount, of a dividend. There are no material restrictions on our ability to declare dividends. We expect to continue to pay a quarterly dividend, however; in light of COVID-19 and the current macroeconomic conditions,dividend; however, no assurances can be given.
We did not repurchase any shares of our common stock during the first half of 2020. We have remaining authorization to repurchase up to $16 million of our common stock.

Contractual Obligations and Off-Balance Sheet Arrangements
WeAt March 31, 2021, we have entered into three equipment leases for our Commerce Services operations that will commence in the fourth quarter with aggregate lease payments of approximately $41 million and terms ranging from seventhree to nine years. Aggregate lease payments for the three leases will approximate $30 million.eight years, that have not commenced.

At June 30, 2020,March 31, 2021, we had no off-balance sheet arrangements that have, or are reasonably likely to have, a material effect on our financial condition, results of operations or liquidity.

Critical Accounting Estimates
Goodwill impairment review
During the first quarter of 2020, our Global Ecommerce reporting unit experienced weaker than expected performance, in part due to the macroeconomic conditions resulting from COVID-19. At December 31, 2019, the fair value of our Global Ecommerce business exceeded its carrying value by less than 20% and the deteriorating macroeconomic conditions and uncertainty brought on by COVID-19 caused us to evaluate the Global Ecommerce goodwill for impairment.
To test the Global Ecommerce goodwill for impairment, we determined the fair value of the Global Ecommerce reporting unit and compared it to the reporting unit's carrying value, including goodwill. We engaged a third-party to assist in the determination of the fair value of the reporting unit. The determination of fair value, and the resulting impairment charge, relied on internal projections developed using numerous estimates and assumptions that are inherently subject to significant uncertainties. These estimates and assumptions included revenue growth, profitability, cash flows, capital spending and other available information. The determination of fair value also incorporated a risk-adjusted discount rate, terminal growth rates and other assumptions that market participants may use. Changes in any of these estimates or assumptions could materially affect the determination of fair value and the associated goodwill impairment charge and could result in an additional impairment charge to be recorded in the future. These estimates and assumptions are considered Level 3 inputs under the fair value hierarchy.
We determined that the reporting unit's estimated fair value was less than its carrying value and recorded a non-cash, pre-tax goodwill impairment charge of $198 million in the first quarter to reduce the carrying value of the Global Ecommerce reporting unit to its estimated fair value.
Regulatory Matters
There have been no significant changes to the regulatory matters disclosed in our 20192020 Annual Report.



Item 3: Quantitative and Qualitative Disclosures About Market Risk
There were no material changes to the disclosures made in our 20192020 Annual Report.
Item 4: Controls and Procedures
Disclosure controls and procedures are designed to ensure that information required to be disclosed in reports filed or submitted under the Exchange Act is recorded, processed, summarized and reported within the time periods specified in the Securities and Exchange Commission’s rules and forms. Disclosure controls and procedures are also designed to reasonably ensure that such information is accumulated and communicated to management, including our Chief Executive Officer (CEO) and Chief Financial Officer (CFO), to allow timely decisions regarding disclosures.
With the participation of our CEO and CFO, management evaluated our disclosure controls and procedures (as defined in Rule 13a-15(e) and Rule 15d-15(e) under the Exchange Act) and internal controls over financial reporting.reporting as of the end of the period covered by this report. Our CEO and CFO concluded that, as of the end of the period covered by this report, such disclosure controls and procedures were effective to ensure that information required to be disclosed in reports filed or submitted under the Exchange Act is recorded, processed, summarized and reported within the required time periods. In addition, no changes in internal control over financial reporting occurred during the quarter covered by this report that materially affected, or are reasonably likely to materially affect, such internal control over financial reporting. Further, we have not experienced any material impact to our internal controls over financial reporting given that most of our employees are working remotely due to COVID-19. We are continually monitoring and assessing the COVID-19 situation on our internal controls to minimize the impact to their design and operating effectiveness.
It should be noted that any system of controls is based in part upon certain assumptions designed to obtain reasonable (and not absolute) assurance as to its effectiveness, and there can be no assurance that any design will succeed in achieving its stated goals. Notwithstanding this caution, the CEO and CFO have reasonable assurance that the disclosure controls and procedures were effective as of June 30, 2020.
March 31, 2021.

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PART II. OTHER INFORMATION
Item 1: Legal Proceedings
See Note 14 to the Condensed Consolidated Financial Statements.
Item 1A: Risk Factors
There were no material changes to the risk factors identified in our 20192020 Annual Report. However, we are supplementing the risk factors described in Item 1A of our 2019 Annual Report with the following additional risk factor:
Our operations and financial performance are being affected and will continue to be affected by the global coronavirus outbreak. The duration and severity of the COVID-19 crisis is unknown and constantly changing, and a prolonged duration of this crisis or a reoccurrence of COVID-19 or other similar virus in the future could have a significantly material effect on our operations, financial condition and liquidity
The COVID-19 pandemic is negatively impacting, and is expected to continue to negatively impact, our business, operations and financial performance. Given the unpredictability of the severity, magnitude and duration of the COVID-19 pandemic, including various governments’ responses to the pandemic, and its effect on the global economy, the ultimate impact of the pandemic on our business, operations and financial performance remains uncertain. There are many factors, not within our control, which could affect the pandemic’s ultimate outcome on our business and our ability to execute our business strategies and initiatives in the expected time frame. These include, but are not limited to: government, businesses and individuals’ actions in response to the pandemic; an acceleration of the decline on the use of physical mail; the impact of the pandemic on the global economy and economic activity; the changing spending habits of consumers and businesses; disruptions in global supply chains; and significant volatility and disruption of financial markets. A prolonged duration of this crisis or a reoccurrence of the COVID-19 pandemic could exacerbate the impact on our business, operations and financial performance. It is also uncertain the extent to which the COVID-19 will permanently affect aspects of the economy to the detriment of our business, including:

The dramatic acceleration in the decline of physical mail volume in the geographies in which we operate, which adversely affects both our Presort Services and SendTech Solutions businesses. We cannot yet assess the extent to which these declines in mail volumes, and resulting impact to our business, are permanent or temporary. Further detail on the risk of physical mail volume decline, including an acceleration of that decline, is described in the risk factor in our Annual Report on Form 10-K for the year ended December 31, 2019 (the 2019 Annual Report) relating to the “The Continuing Decline in the Volume of Physical Mail Delivered via Traditional Postal Services”.
The adverse effect that declines in physical mail are having on the financial health of posts around the world, especially that of the United States Postal Service. If these financial difficulties are not resolved, or if any resolution requires them to operate differently, price in a manner that hurts their competitiveness or reduces postal volume, or causes them to change their contractual relationships with their partners or vendors, these changes could have a material adverse effect on our business. Further detail on this risk is described in the risk factor in our 2019 Annual Report related to “Significant Disruptions to Postal Operations”.
Significant declines in the retail industry caused by the pandemic. Although our Global Ecommerce business has seen an increase in volume of packages in the short-term, should there be a long-term change in consumer sentiment or purchasing habits it could have a material effect on our retail clients, including some of our largest clients, which could have an adverse impact on our financial performance. Further detail on this risk is described in the risk factor in our 2019 Annual Report related to “Material Change in Consumer Sentiment or Spending Habits”.
The decline in frequency of long-distance airplane flights has increased the costs of, and therefore the demand for, products purchased in our Global Ecommerce service’s cross-border business.
The effect that social distancing rules and heightened security policies have inhibited, and will continue to inhibit, our ability to sell products and provide services to our clients, fulfill orders and install equipment on a timely basis and market to prospective new clients.
Increased costs and reduced labor productivity associated with extended safety protocols, including sanitizing facilities and equipment multiple times a day, implemented in our facilities and incremental costs that may be required to hire temporary labor or redirect volumes to other facilities.
We could experience further increases in delinquencies in collections and bankruptcies in our clients, which could affect our cash flow. Client requests for potential payment deferrals or other contract modifications could also reduce the profitability or ongoing cash flow from some of our current customers.


Given the severity of the pandemic, the business continuity plans of our suppliers and third-party service providers may not be sufficient to enable them to satisfy their obligations to us. If they are unable to satisfy these obligations, it could affect our ability to satisfy service or sales obligations to our clients, or it may affect other aspects of our internal operations. Further detail on this risk is described in the risk factor in our 2019 Annual Report related to “Third-party Suppliers and Outsource Providers”.
A prolonged period of generating lower earnings or cash from operations could result in additional credit rating downgrades, higher costs of borrowing, or limit our access to additional debt. Further detail on this risk is described in the risk factor in our 2019 Annual Report related to “Future Credit Rating Downgrades or Capital Market Disruptions”.

As the COVID-19 pandemic continues to adversely affect our business, operations and financial performance, it may also have the effect of heightening many of the other risks described in the risk factors in our 2019 Annual Report, including the risks described above. Further, the COVID-19 pandemic may also affect our business, operations and financial performance in a manner that is not presently known to us.

Item 2: Unregistered Sales of Equity Securities and Use of Proceeds
Repurchases of Equity Securities
We periodically repurchase shares of our common stock in the open market to manage the dilution created by shares issued under employee stock plans and for other purposes. We did not repurchase any shares during the six months ended June 30, 2020purposes and maintaincurrently have Board authorization to repurchase up to $16 million of our common stock.
There were no repurchases of our common stock during the first three months of 2021.

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Item 6: Exhibits
Exhibit
Number
Exhibit
Number
Description Exhibit Number in this Form 10-Q
3(i)(a)3(i)(a)3(i)(a)
333
Exhibit
Number
Description Exhibit Number in this Form 10-Q
3(i)(a) 3(i)(a)
3 3
4.14.14.1
4.24.24.2
10.110.110.1
10.210.210.2
31.1 31.131.1 31.1
31.2 31.231.2 31.2
32.1 32.132.1 32.1
32.2 32.232.2 32.2
101.SCHInline XBRL Taxonomy Extension Schema Document  101.SCHInline XBRL Taxonomy Extension Schema Document  
101.CALInline XBRL Taxonomy Calculation Linkbase Document  101.CALInline XBRL Taxonomy Calculation Linkbase Document  
101.DEFInline XBRL Taxonomy Definition Linkbase Document  101.DEFInline XBRL Taxonomy Definition Linkbase Document  
101.LABInline XBRL Taxonomy Label Linkbase Document  101.LABInline XBRL Taxonomy Label Linkbase Document  
101.PREInline XBRL Taxonomy Presentation Linkbase Document  101.PREInline XBRL Taxonomy Presentation Linkbase Document  
104The cover page from the Company's Quarterly Report on Form 10-Q for the quarter ended June 30, 2020, formatted in Inline XBRL. (included as Exhibit 101). 104The cover page from the Company's Quarterly Report on Form 10-Q for the quarter ended March 31, 2021, formatted in Inline XBRL. (included as Exhibit 101).
* Pursuant to Item 601(a)(5) of Regulation S-K, certain exhibits and schedules have been omitted. The registrant hereby agrees to furnish
supplementally a copy of any omitted attachment to the SEC upon request.


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Signatures  
Pursuant to the requirements of the Securities Exchange Act of 1934, the registrant has duly caused this report to be signed on its behalf by the undersigned thereunto duly authorized.
PITNEY BOWES INC.
Date:May 6, 2021
/s/ Ana Maria Chadwick
PITNEY BOWES INC.Ana Maria Chadwick
Date:August 3, 2020
/s/ Stanley J. Sutula III
Stanley J. Sutula III
Executive Vice President and Chief Financial Officer (Principal
(Duly Authorized Officer and Principal Financial Officer)
/s/ Joseph R. Catapano
Joseph R. Catapano
Vice President and Chief Accounting Officer
(Duly Authorized Officer and Principal Accounting Officer)


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