UNITED STATES
SECURITIES AND EXCHANGE COMMISSION
Washington, D.C. 20549
 
Form 10-Q

(Mark One)
 QUARTERLY REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934
For the quarterly period ended June 30, 20192020
OR
 TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934
For the transition period from                 to                    

Commission file number: 0-12015

HEALTHCARE SERVICES GROUP, INCINC.
(Exact name of registrant as specified in its charter)
Pennsylvania23-2018365
(State or other jurisdiction of
incorporation or organization)
(I.R.S. Employer Identification No.)

3220 Tillman Drive, Suite 300, Bensalem, Pennsylvania
(Address of principal executive office)

19020
(Zip Code)

Registrant’s telephone number, including area code:
(215) 639-4274

Former name, former address and former fiscal year, if changed since last report:
Not Applicable

Securities registered pursuant to Section 12(b) of the Act:
Title of each classTrading Symbol(s)Name of each exchange on which registered
Common Stock, $.01 par valueHCSGNASDAQ Global Select Market

Indicate by check mark whether the registrant (1) has filed all reports required to be filed by Section 13 or 15(d) of the Securities Exchange Act of 1934 during the preceding 12 months (or for such shorter period that the registrant was required to file such reports), and (2) has been subject to such filing requirements for the past 90 days. Yes  þ    No  ¨

Indicate by check mark whether the registrant has submitted electronically every Interactive Data File required to be submitted pursuant to Rule 405 of Regulation S-T (§232.405 of this chapter) during the preceding 12 months (or for such shorter period that the registrant was required to submit such files). Yes  þ    No  ¨

1


Indicate by check mark whether the registrant is a large accelerated filer, an accelerated filer, a non-accelerated filer, a smaller reporting company or an emerging growth company. See the definitions of “large accelerated filer,” “accelerated filer,” “smaller reporting company,” and “emerging growth company” in Rule 12b-2 of the Exchange Act.
Large accelerated filerþAccelerated filer
Non-accelerated filerSmaller reporting company
Emerging growth company
If an emerging growth company, indicate by check mark if the registrant has elected not to use the extended transition period for complying with any new or revised financial accounting standards provided pursuant to Section 13(a) of the Exchange Act. ¨ 

Indicate by check mark whether the registrant is a shell company (as defined in Rule 12b-2 of the Act). Yes    No  þ

Indicate the number of shares outstanding of each of the registrant’s classes of common stock, as of the latest practicable date. Common Stock, $.01 par value: 74,114,00074,423,000 shares outstanding as of July 24, 2019.
23, 2020.
2


Healthcare Services Group, Inc.
Quarterly Report on Form 10-Q
For the Period Ended June 30, 20192020

TABLE OF CONTENTS




3

CAUTIONARY STATEMENT REGARDING FORWARD-LOOKING STATEMENTS

This report and documents incorporated by reference into it may contain forward-looking statements within the meaning of Section 27A of the Securities Act of 1933, as amended, and Section 21E of the Securities Exchange Act of 1934, as amended, which are not historical facts but rather are based on current expectations, estimates and projections about our business and industry, and our beliefs and assumptions. Words such as “believes,” “anticipates,” “plans,” “expects,” “will,” “goal,” and similar expressions are intended to identify forward-looking statements. The inclusion of forward-looking statements should not be regarded as a representation by us that any of our plans will be achieved. We undertake no obligation to publicly update or revise any forward-looking statements, whether as a result of new information, future events or otherwise. Such forward-looking information is also subject to various risks and uncertainties. Such risks and uncertainties include, but are not limited to, risks arising from our providing services exclusively to the healthcare industry, primarily providers of long-term care; the impact of and future effects of the COVID-19 pandemic or other potential pandemics; having a significant portion of our consolidated revenues contributed by one customer during the six months ended June 30, 2019;2020; credit and collection risks associated with the healthcare industry; risks associated with the ongoing Securities and Exchange Commission investigation into our earnings per share calculation practices and related litigation; our claims experience related to workers’ compensation and general liability insurance;insurance (including any litigation claims, enforcement actions, regulatory actions and investigations arising from personal injury and loss of life related to COVID-19); the effects of changes in, or interpretations of laws and regulations governing the healthcare industry, our workforce and services provided, including state and local regulations pertaining to the taxability of our services and other labor-related matters such as minimum wage increases; the Company'sCompany’s expectations with respect to selling, general, and administrative expense; continued realization of tax benefits arising from our corporate reorganization and self-funded health insurance program; the impact of the Securities and Exchange Commission investigation and related class action lawsuit; risks associated with the reorganization of our corporate structure; realization of our expectations regarding the impact of the Tax Cuts and Jobs Act on our tax rates and financial results; and the risk factors described in Part I of our Form 10-K for the fiscal year ended December 31, 2018 under “Government Regulation of Clients,” “Competition”2019 and “Service Agreements and Collections,” under Item IA. “Risk Factors” in such Form 10-K and under Item IA. "Risk Factors" in this Form 10-Q.

These factors, in addition to delays in payments from clientscustomers and/or clientscustomers in bankruptcy, or clients with which we are in litigation to collect payment, have resulted in, and could continue to result in, significant additional bad debts in the near future. Additionally, our operating results would be adversely affected if unexpected increases in the costs of labor and labor-related costs, materials, supplies and equipment used in performing services (including the impact of potential tariffs)tariffs and COVID-19) could not be passed on to our clients.customers.

In addition, we believe that to improve our financial performance we must continue to obtain service agreements with new clients,customers, retain and provide new services to existing clients,customers, achieve modest price increases on current service agreements with existing clients andcustomers and/or maintain internal cost reduction strategies at our various operational levels. Furthermore, we believe that our ability to sustain the internal development of managerial personnel is an important factor impacting future operating results and the successful execution of our projected growth strategies.

4

PART I — FINANCIAL INFORMATION
Item 1. Financial Statements (Unaudited)
Healthcare Services Group, Inc.
Consolidated Balance Sheets
(in thousands, except per share amounts)
(Unaudited)
June 30,
2019
December 31,
2018
June 30,
2020
December 31,
2019
ASSETS:ASSETS:ASSETS:
Current assets:Current assets:Current assets:
Cash and cash equivalentsCash and cash equivalents$16,156 $26,025 Cash and cash equivalents$78,109  $27,329  
Marketable securities, at fair valueMarketable securities, at fair value79,533 76,362 Marketable securities, at fair value92,318  90,711  
Accounts and notes receivable, less allowance for doubtful accounts of $43,419 and $47,209 as of June 30, 2019 and December 31, 2018, respectively346,765 341,838 
Accounts and notes receivable, less allowance for doubtful accounts of $74,882 and $45,726 as of June 30, 2020 and December 31, 2019, respectivelyAccounts and notes receivable, less allowance for doubtful accounts of $74,882 and $45,726 as of June 30, 2020 and December 31, 2019, respectively295,261  340,930  
Inventories and suppliesInventories and supplies39,977 41,443 Inventories and supplies33,677  36,517  
Prepaid expenses and other assetsPrepaid expenses and other assets26,572 22,468 Prepaid expenses and other assets24,176  20,245  
Total current assetsTotal current assets509,003 508,136 Total current assets523,541  515,732  
Property and equipment, netProperty and equipment, net29,603 12,900 Property and equipment, net28,558  28,820  
GoodwillGoodwill51,084 51,084 Goodwill51,084  51,084  
Other intangible assets, less accumulated amortization of $19,299 and $17,216 as of June 30, 2019 and December 31, 2018, respectively24,435 26,518 
Notes receivable – long–term portion, less allowance for doubtful accounts of $10,000 as of June 30, 2019 and December 31, 201841,956 43,043 
Other intangible assets, less accumulated amortization of $21,383 and $19,300 as of June 30, 2020 and December 31, 2019, respectivelyOther intangible assets, less accumulated amortization of $21,383 and $19,300 as of June 30, 2020 and December 31, 2019, respectively20,270  22,353  
Notes receivable — long–term portion, less allowance for doubtful accounts of $9,104 and $6,667 as of June 30, 2020 and December 31, 2019, respectivelyNotes receivable — long–term portion, less allowance for doubtful accounts of $9,104 and $6,667 as of June 30, 2020 and December 31, 2019, respectively41,868  46,992  
Deferred compensation funding, at fair valueDeferred compensation funding, at fair value34,065 29,113 Deferred compensation funding, at fair value37,217  37,247  
Deferred income taxesDeferred income taxes19,985 20,552 Deferred income taxes34,150  20,364  
Other noncurrent assets— 1,257 
Total assetsTotal assets$710,131 $692,603 Total assets$736,688  $722,592  
LIABILITIES AND STOCKHOLDERS’ EQUITY:LIABILITIES AND STOCKHOLDERS’ EQUITY:LIABILITIES AND STOCKHOLDERS’ EQUITY:
Current liabilities:Current liabilities:Current liabilities:
Accounts payableAccounts payable$59,289 $61,467 Accounts payable$59,369  $54,418  
Accrued payroll, accrued and withheld payroll taxesAccrued payroll, accrued and withheld payroll taxes30,217 35,198 Accrued payroll, accrued and withheld payroll taxes50,494  36,413  
Other accrued expensesOther accrued expenses9,500 8,890 Other accrued expenses13,904  16,489  
Borrowings under line of creditBorrowings under line of credit30,000 30,000 Borrowings under line of credit—  10,000  
Income taxes payableIncome taxes payable— 7,140 Income taxes payable20,922  8,075  
Accrued insurance claimsAccrued insurance claims22,385 20,696 Accrued insurance claims24,806  23,256  
Total current liabilitiesTotal current liabilities151,391 163,391 Total current liabilities169,495  148,651  
Accrued insurance claims — long-term portionAccrued insurance claims — long-term portion62,815 58,904 Accrued insurance claims — long-term portion68,212  64,366  
Deferred compensation liabilityDeferred compensation liability34,193 29,528 Deferred compensation liability37,211  37,621  
Lease liability - long-term portion12,084 — 
Lease liability — long-term portionLease liability — long-term portion12,083  11,649  
Commitments and contingencies (Note 15)Commitments and contingencies (Note 15)Commitments and contingencies (Note 15)
STOCKHOLDERS’ EQUITY:STOCKHOLDERS’ EQUITY:STOCKHOLDERS’ EQUITY:
Common stock, $0.01 par value; 100,000 shares authorized; 75,519 and 75,344 shares issued, and 74,112 and 73,877 shares outstanding as of June 30, 2019 and December 31, 2018, respectively755 753 
Common stock, $0.01 par value; 100,000 shares authorized; 75,732 and 75,557 shares issued, and 74,421 and 74,149 shares outstanding as of June 30, 2020 and December 31, 2019, respectivelyCommon stock, $0.01 par value; 100,000 shares authorized; 75,732 and 75,557 shares issued, and 74,421 and 74,149 shares outstanding as of June 30, 2020 and December 31, 2019, respectively757  756  
Additional paid-in capitalAdditional paid-in capital267,853 259,440 Additional paid-in capital277,482  270,614  
Retained earningsRetained earnings188,025 190,092 Retained earnings176,268  195,455  
Accumulated other comprehensive income, net of taxesAccumulated other comprehensive income, net of taxes2,365 158 Accumulated other comprehensive income, net of taxes4,042  2,919  
Common stock in treasury, at cost, 1,407 and 1,467 shares as of June 30, 2019 and December 31, 2018, respectively(9,350)(9,663)
Common stock in treasury, at cost, 1,311 and 1,408 shares as of June 30, 2020 and December 31, 2019, respectivelyCommon stock in treasury, at cost, 1,311 and 1,408 shares as of June 30, 2020 and December 31, 2019, respectively(8,862) (9,439) 
Total stockholders’ equityTotal stockholders’ equity449,648 440,780 Total stockholders’ equity449,687  460,305  
Total liabilities and stockholders’ equityTotal liabilities and stockholders’ equity$710,131 $692,603 Total liabilities and stockholders’ equity$736,688  $722,592  

See accompanying notes to consolidated financial statements.
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Healthcare Services Group, Inc.
Consolidated Statements of Comprehensive Income
(in thousands, except per share amounts)
(Unaudited)

Three Months Ended June 30,Six Months Ended June 30,
2019201820192018
Revenues$462,101 $501,587 $938,212 $1,002,149 
Operating costs and expenses:
Costs of services provided400,485 436,287 827,750 905,283 
Selling, general and administrative expense38,609 34,118 79,710 67,895 
Other income (expense):
Investment and other income, net1,393 2,845 6,596 4,385 
Interest expense(783)(711)(1,839)(1,435)
Income before income taxes23,617 33,316 35,509 31,921 
Income tax provision5,431 7,502 8,167 6,035 
Net income$18,186 $25,814 $27,342 $25,886 
Per share data:
Basic earnings per common share$0.24 $0.35 $0.37 $0.35 
Diluted earnings per common share$0.24 $0.35 $0.37 $0.35 
Weighted average number of common shares outstanding:
Basic74,352 73,982 74,327 73,947 
Diluted74,619 74,487 74,669 74,606 
Comprehensive income:
Net income$18,186 $25,814 $27,342 $25,886 
Other comprehensive income:
Unrealized gain (loss) on available-for-sale marketable securities, net of taxes791 97 2,207 (1,041)
Total comprehensive income$18,977 $25,911 $29,549 $24,845 

Three Months Ended June 30,Six Months Ended June 30,
2020201920202019
Revenues$452,029  $462,101  $901,179  $938,212  
Operating costs and expenses:
Costs of services provided387,517  400,485  774,673  827,750  
Selling, general and administrative expense41,465  38,609  71,482  79,710  
Other income (expense):
Investment and other income, net7,745  1,393  2,918  6,596  
Interest expense(380) (783) (748) (1,839) 
Income before income taxes30,412  23,617  57,194  35,509  
Income tax provision7,311  5,431  13,903  8,167  
Net income$23,101  $18,186  $43,291  $27,342  
Per share data:
Basic earnings per common share$0.31  $0.24  $0.58  $0.37  
Diluted earnings per common share$0.31  $0.24  $0.58  $0.37  
Weighted average number of common shares outstanding:
Basic74,695  74,352  74,676  74,327  
Diluted74,761  74,619  74,764  74,669  
Comprehensive income:
Net income$23,101  $18,186  $43,291  $27,342  
Other comprehensive income:
Unrealized gain on available-for-sale marketable securities, net of taxes1,656  791  1,123  2,207  
Total comprehensive income$24,757  $18,977  $44,414  $29,549  




See accompanying notes to consolidated financial statements.
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Healthcare Services Group, Inc.
Consolidated Statements of Cash Flows
(in thousands)
(Unaudited)
Six Months Ended June 30, Six Months Ended June 30,
2019 2018  20202019
Cash flows from operating activities:Cash flows from operating activities:Cash flows from operating activities:
Net incomeNet income$27,342 $25,886 Net income$43,291  $27,342  
Adjustments to reconcile net income to net cash provided by operating activities:Adjustments to reconcile net income to net cash provided by operating activities:Adjustments to reconcile net income to net cash provided by operating activities:
Depreciation and amortizationDepreciation and amortization6,997 4,836 Depreciation and amortization7,146  6,997  
Bad debt provisionBad debt provision21,465 39,387 Bad debt provision5,921  21,465  
Stock-based compensation expense3,659 3,095 
Deferred income tax benefitDeferred income tax benefit(18)— Deferred income tax benefit(3,923) (18) 
Share-based compensation expenseShare-based compensation expense3,925  3,659  
Amortization of premium on marketable securitiesAmortization of premium on marketable securities712 653 Amortization of premium on marketable securities950  712  
Unrealized gain on deferred compensation fund investmentsUnrealized gain on deferred compensation fund investments(5,041)(1,259)Unrealized gain on deferred compensation fund investments(961) (5,041) 
Changes in operating assets and liabilities:Changes in operating assets and liabilities:Changes in operating assets and liabilities:
Accounts and notes receivableAccounts and notes receivable(25,305)(26,242)Accounts and notes receivable2,635  (25,305) 
Inventories and suppliesInventories and supplies1,305 969 Inventories and supplies2,840  1,305  
Prepaid expenses and other assetsPrepaid expenses and other assets(2,847)(2,458)Prepaid expenses and other assets(3,931) (2,847) 
Deferred compensation fundingDeferred compensation funding89 (531)Deferred compensation funding990  89  
Accounts payable and other accrued expensesAccounts payable and other accrued expenses(8,824)(6,628)Accounts payable and other accrued expenses(964) (8,824) 
Accrued payroll, accrued and withheld payroll taxesAccrued payroll, accrued and withheld payroll taxes(2,678)(1,690)Accrued payroll, accrued and withheld payroll taxes16,104  (2,678) 
Income taxes payableIncome taxes payable(7,140)(17,024)Income taxes payable12,847  (7,140) 
Accrued insurance claimsAccrued insurance claims5,423 6,461 Accrued insurance claims5,396  5,423  
Deferred compensation liabilityDeferred compensation liability5,200 1,940 Deferred compensation liability117  5,200  
Net cash provided by operating activitiesNet cash provided by operating activities20,339 27,395 Net cash provided by operating activities92,383  20,339  
Cash flows from investing activities:Cash flows from investing activities:Cash flows from investing activities:
Disposals of fixed assetsDisposals of fixed assets87 222 Disposals of fixed assets307  87  
Additions to property and equipmentAdditions to property and equipment(2,496)(2,572)Additions to property and equipment(1,835) (2,496) 
Purchases of marketable securitiesPurchases of marketable securities(8,234)(9,453)Purchases of marketable securities(6,939) (8,234) 
Sales of marketable securitiesSales of marketable securities7,145 5,775 Sales of marketable securities5,779  7,145  
Net cash used in investing activitiesNet cash used in investing activities(3,498)(6,028)Net cash used in investing activities(2,688) (3,498) 
Cash flows from financing activities:Cash flows from financing activities:Cash flows from financing activities:
Dividends paidDividends paid(29,276)(28,398)Dividends paid(30,161) (29,276) 
Reissuance of treasury stock pursuant to Dividend Reinvestment PlanReissuance of treasury stock pursuant to Dividend Reinvestment Plan46 46 Reissuance of treasury stock pursuant to Dividend Reinvestment Plan45  46  
Proceeds from the exercise of stock optionsProceeds from the exercise of stock options3,099 5,755 Proceeds from the exercise of stock options1,862  3,099  
Net repayments from short-term borrowings— 5,123 
Repayments of short-term borrowingsRepayments of short-term borrowings(10,000) —  
Payments of statutory withholding on net issuance of restricted stock unitsPayments of statutory withholding on net issuance of restricted stock units(579)(295)Payments of statutory withholding on net issuance of restricted stock units(661) (579) 
Net cash used in financing activitiesNet cash used in financing activities(26,710)(17,769)Net cash used in financing activities(38,915) (26,710) 
Net change in cash and cash equivalentsNet change in cash and cash equivalents(9,869)3,598 Net change in cash and cash equivalents50,780  (9,869) 
Cash and cash equivalents at beginning of the periodCash and cash equivalents at beginning of the period26,025 9,557 Cash and cash equivalents at beginning of the period27,329  26,025  
Cash and cash equivalents at end of the periodCash and cash equivalents at end of the period$16,156 $13,155 Cash and cash equivalents at end of the period$78,109  $16,156  


See accompanying notes to consolidated financial statements.
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Healthcare Services Group, Inc.
Consolidated Statements of Stockholders’ Equity
(in thousands)
(Unaudited)

Common StockAdditional Paid-in CapitalAccumulated Other Comprehensive Income, net of taxesRetained EarningsTreasury StockStockholders’ EquityFor the six months ended June 30, 2020
SharesAmountCommon StockAdditional Paid-in CapitalAccumulated Other Comprehensive Income, net of taxesRetained EarningsTreasury StockStockholders’ Equity
Balance, December 31, 201875,344 $753 $259,440 $158 $190,092 $(9,663)$440,780 
SharesAmountAdditional Paid-in CapitalAccumulated Other Comprehensive Income, net of taxesRetained EarningsTreasury StockStockholders’ Equity
Balance, December 31, 2019Balance, December 31, 201975,557  $756  $270,614  
Adjustment to adopt credit-loss guidance1
Adjustment to adopt credit-loss guidance1
—  —  —  —  (32,099) —  (32,099) 
Balance, January 1, 2020Balance, January 1, 202075,557  $756  $270,614  $2,919  $163,356  $(9,439) $428,206  
Comprehensive income:Comprehensive income:Comprehensive income:
Net income for the periodNet income for the period— — — — 9,156 — 9,156 Net income for the period—  —  —  —  20,190  —  20,190  
Unrealized gain on available-for-sale marketable securities, net of taxes— — — 1,416 — — 1,416 
Unrealized loss on available-for-sale marketable securities, net of taxesUnrealized loss on available-for-sale marketable securities, net of taxes—  —  —  (533) —  —  (533) 
Comprehensive income for the periodComprehensive income for the period$10,572 Comprehensive income for the period$19,657  
Exercise of stock options and other stock-based compensation, net of shares tendered for payment115 1,911 — — — 1,913 
Exercise of stock options and other share-based compensation, net of shares tendered for paymentExercise of stock options and other share-based compensation, net of shares tendered for payment162   1,723  —  —  —  1,724  
Payment of statutory withholding on issuance of restricted stock and restricted stock unitsPayment of statutory withholding on issuance of restricted stock and restricted stock units— — (579)— — — (579)Payment of statutory withholding on issuance of restricted stock and restricted stock units—  —  (661) —  —  —  (661) 
Share-based compensation expense — stock options, restricted stock and restricted stock unitsShare-based compensation expense — stock options, restricted stock and restricted stock units— — 1,656 — — — 1,656 Share-based compensation expense — stock options, restricted stock and restricted stock units—  —  1,822  —  —  —  1,822  
Treasury shares issued for Deferred Compensation Plan funding and redemptionsTreasury shares issued for Deferred Compensation Plan funding and redemptions— — 535 — — 536 Treasury shares issued for Deferred Compensation Plan funding and redemptions—  —  417  —  —  111  528  
Shares issued pursuant to Employee Stock PlanShares issued pursuant to Employee Stock Plan— — 1,781 — — 349 2,130 Shares issued pursuant to Employee Stock Plan—  —  1,329  —  —  506  1,835  
Dividends paid and accrued— — — — (14,656)— (14,656)
Dividends paid and accrued, $0.20 per shareDividends paid and accrued, $0.20 per share—  —  —  —  (15,142) —  (15,142) 
Shares issued pursuant to Dividend Reinvestment PlanShares issued pursuant to Dividend Reinvestment Plan— — 18 — — 23 Shares issued pursuant to Dividend Reinvestment Plan—  —  16  —  —   23  
OtherOther— 174 — — — 174 Other —  187  —  —  —  187  
Balance, March 31, 201975,465 $755 $264,936 $1,574 $184,592 $(9,308)$442,549 
Balance, March 31, 2020Balance, March 31, 202075,725  $757  $275,447  $2,386  $168,404  $(8,815) $438,179  
Comprehensive income:Comprehensive income:Comprehensive income:
Net income for the periodNet income for the period— — — — 18,186 — 18,186 Net income for the period—  —  —  —  23,101  —  23,101  
Unrealized gain on available-for-sale marketable securities, net of taxesUnrealized gain on available-for-sale marketable securities, net of taxes— — — 791 — — 791 Unrealized gain on available-for-sale marketable securities, net of taxes—  —  —  1,656  —  —  1,656  
Comprehensive income for the periodComprehensive income for the period$18,977 Comprehensive income for the period$24,757  
Exercise of stock options and other stock-based compensation, net of shares tendered for paymentExercise of stock options and other stock-based compensation, net of shares tendered for payment54 — 1,186 — — — 1,186 Exercise of stock options and other stock-based compensation, net of shares tendered for payment —  138  —  —  —  138  
Share-based compensation expense — stock options, restricted stock and restricted stock unitsShare-based compensation expense — stock options, restricted stock and restricted stock units— — 1,668 — — — 1,668 Share-based compensation expense — stock options, restricted stock and restricted stock units—  —  1,830  —  —  —  1,830  
Treasury shares issued for Deferred Compensation Plan funding and redemptionsTreasury shares issued for Deferred Compensation Plan funding and redemptions— — 45 — — (47)(2)Treasury shares issued for Deferred Compensation Plan funding and redemptions—  —  51  —  —  (53) (2) 
Dividends paid and accrued— — — — (14,753)— (14,753)
Dividends paid and accrued, $0.20 per shareDividends paid and accrued, $0.20 per share—  —  —  —  (15,237) —  (15,237) 
Shares issued pursuant to Dividend Reinvestment PlanShares issued pursuant to Dividend Reinvestment Plan— — 18 — — 23 Shares issued pursuant to Dividend Reinvestment Plan—  —  16  —  —   22  
Balance, June 30, 201975,519 $755 $267,853 $2,365 $188,025 $(9,350)$449,648 
Balance, June 30, 2020Balance, June 30, 202075,732  $757  $277,482  $4,042  $176,268  $(8,862) $449,687  

1.See Note 4—Allowance for Doubtful Accounts regarding the new credit-loss guidance

See accompanying notes to consolidated financial statements.
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Common StockAdditional Paid-in CapitalAccumulated Other Comprehensive Income, net of taxesRetained EarningsTreasury StockStockholders’ Equity
SharesAmount
Balance, December 31, 201774,960 $750 $244,363 $837 $163,860 $(9,858)$399,952 
Comprehensive income:
Net income for the period— — — — 72 — 72 
Unrealized loss on available-for-sale marketable securities, net of taxes— — — (1,138)— — (1,138)
Comprehensive loss for the period$(1,066)
Exercise of stock options and other stock-based compensation, net of shares tendered for payment205 5,003 — — — 5,005 
Payment of statutory withholding on issuance of restricted stock and restricted stock units— — (295)— — — (295)
Share-based compensation expense — stock options, restricted stock and restricted stock units— — 1,408 — — — 1,408 
Treasury shares issued for Deferred Compensation Plan funding and redemptions— — 514 — — (34)480 
Shares issued pursuant to Employee Stock Plan— — 2,474 — — 346 2,820 
Dividends paid and accrued— — — — (14,189)— (14,189)
Shares issued pursuant to Dividend Reinvestment Plan— — 20 — — 24 
Other— 205 — — — 205 
Balance, March 31, 201875,169 $752 $253,692 $(301)$149,743 $(9,542)$394,344 
Comprehensive income:
Net income for the period— — — — 25,814 — 25,814 
Unrealized gain on available-for-sale marketable securities, net of taxes— — — 97 — — 97 
Comprehensive income for the period$25,911 
Exercise of stock options and other stock-based compensation, net of shares tendered for payment31 — 750 — — — 750 
Share-based compensation expense — stock options, restricted stock and restricted stock units— — 1,398 — — — 1,398 
Treasury shares issued for Deferred Compensation Plan funding and redemptions— — 35 — — (38)(3)
Dividends paid and accrued— — — — (14,288)— (14,288)
Shares issued pursuant to Dividend Reinvestment Plan— — 19 — — 22 
Balance, June 30, 201875,200 $752 $255,894 $(204)$161,269 $(9,577)$408,134 

For the six months ended June 30, 2019
Common StockAdditional Paid-in CapitalAccumulated Other Comprehensive Income, net of taxesRetained EarningsTreasury StockStockholders’ Equity
SharesAmount
Balance, December 31, 201875,344  $753  $259,440  $158  $190,092  $(9,663) $440,780  
Comprehensive income:
Net income for the period—  —  —  —  9,156  —  9,156  
Unrealized gain on available-for-sale marketable securities, net of taxes—  —  —  1,416  —  —  1,416  
Comprehensive income for the period$10,572  
Exercise of stock options and other share-based compensation, net of shares tendered for payment115   1,911  —  —  —  1,913  
Payment of statutory withholding on issuance of restricted stock and restricted stock units—  —  (579) —  —  —  (579) 
Share-based compensation expense — stock options, restricted stock and restricted stock units—  —  1,656  —  —  —  1,656  
Treasury shares issued for Deferred Compensation Plan funding and redemptions—  —  535  —  —   536  
Shares issued pursuant to Employee Stock Plan—  —  1,781  —  —  349  2,130  
Dividends paid and accrued, $0.20 per share—  —  —  —  (14,656) —  (14,656) 
Shares issued pursuant to Dividend Reinvestment Plan—  —  18  —  —   23  
Other —  174  —  —  —  174  
Balance, March 31, 201975,465  $755  $264,936  $1,574  $184,592  $(9,308) $442,549  
Comprehensive income:
Net income for the period—  —  —  —  18,186  —  18,186  
Unrealized gain on available-for-sale marketable securities, net of taxes—  —  —  791  —  —  791  
Comprehensive income for the period$18,977  
Exercise of stock options and other stock-based compensation, net of shares tendered for payment54  —  1,186  —  —  —  1,186  
Share-based compensation expense — stock options, restricted stock and restricted stock units—  —  1,668  —  —  —  1,668  
Treasury shares issued for Deferred Compensation Plan funding and redemptions—  —  45  —  —  (47) (2) 
Dividends paid and accrued, $0.20 per share—  —  —  —  (14,753) —  (14,753) 
Shares issued pursuant to Dividend Reinvestment Plan—  —  18  —  —   23  
Balance, June 30, 201975,519  $755  $267,853  $2,365  $188,025  $(9,350) $449,648  

See accompanying notes to consolidated financial statements.
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Healthcare Services Group, Inc.
Notes to Consolidated Financial Statements
(Unaudited)

Note 1—Description of Business and Significant Accounting Policies

Nature of Operations

Healthcare Services Group, Inc. (the “Company”) provides management, administrative and operating expertise and services to the housekeeping, laundry, linen, facility maintenance and dietary service departments of the healthcare industry, including nursing homes, retirement complexes, rehabilitation centers and hospitals located throughout the United States. Although the Company does not directly participate in any government reimbursement programs, the Company’s clientscustomers receive government reimbursements related to Medicare and Medicaid. Therefore, they are directly affected by any legislation relating to Medicare and Medicaid reimbursement programs.

The Company provides services primarily pursuant to full service agreements with its clients.customers. In such agreements, the Company is responsible for the day-to-day management of employees located at the clients’customers’ facilities. The Company also provides services on the basis of management-only agreements for a limited number of clients.customers. The agreements with clientscustomers typically provide for a renewable one year service terms,term, cancellable by either party upon 30 to 90 days’ notice after an initial period of 60 to 120 days.

The Company is organized into two2 reportable segments: housekeeping, laundry, linen and other services (“Housekeeping”), and dietary department services (“Dietary”).

Housekeeping consists of managing the clients’customers’ housekeeping departments, which are principally responsible for the cleaning, disinfecting and sanitizing of resident rooms and common areas of a client’scustomer’s facility, as well as the laundering and processing of the bed linens, uniforms, resident personal clothing and other assorted linen items utilized at a clientcustomer facility.

Dietary consists of managing the clients’customers’ dietary departments, which are principally responsible for food purchasing, meal preparation and dietitian professional services, which includes the development of menus that meet residents’ dietary needs.

Unaudited Interim Financial Data

The accompanying unaudited consolidated financial statements have been prepared in accordance with generally accepted accounting principles in the United States (“U.S. GAAP”) for interim financial information and the requirements of Form 10-Q and Article 10 of Regulation S-X. Accordingly, these consolidated financial statements do not include all of the information and footnotes necessary for a complete presentation of financial position, results of operations and cash flows. However, in the Company’s opinion, all adjustments which are of a normal recurring nature and are necessary for a fair presentation have been reflected in these consolidated financial statements. The balance sheet shown in this report as of December 31, 20182019 has been derived from the audited financial statements for the year ended December 31, 2018.2019. These financial statements should be read in conjunction with the financial statements and notes thereto included in the Company’s Annual Report on Form 10-K for the year ended December 31, 2018.2019. The results of operations for the six months ended June 30, 20192020 are not necessarily indicative of the results that may be expected for any future period.

Use of Estimates in Financial Statements

In preparing financial statements in conformity with U.S. GAAP, estimates and assumptions are made that affect the reported amounts of assets and liabilities, disclosures of contingent assets and liabilities, and the reported amounts of revenues and expenses. Actual results could differ from those estimates. Significant estimates are used in determining, but are not limited to, the Company’s allowance for doubtful accounts, accrued insurance claims, valuations, deferred taxes and reviews for potential impairment. The estimates are based upon various factors including current and historical trends, as well as other pertinent industry and regulatory authority information.information, including the potential future effects of COVID-19. Management regularly evaluates this information to determine if it is necessary to update the basis for its estimates and to adjust for known changes.

Principles of Consolidation

The accompanying consolidated financial statements include the accounts of Healthcare Services Group, Inc. and its wholly-owned subsidiaries. All significant intercompany transactions and balances have been eliminated in consolidation.

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Cash and Cash Equivalents

Cash and cash equivalents are held in U.S. financial institutions or in custodial accounts with U.S. financial institutions. Cash equivalents are defined as short-term, highly liquid investments with a maturity of three months or less at time of purchase that are readily convertible into cash and have insignificant interest rate risk.

Accounts and Notes Receivable

Accounts and notes receivable consist of Housekeeping and Dietary segment trade receivables from contracts with customers. The Company’s payment terms with customers for services provided are defined within each customer’s service agreement. All accounts receivables are considered short term assets as the Company does not grant payment terms greater than one year. Accounts receivable initially are recorded at the transaction amount, and are recorded after the Company has an unconditional right to payment where only the passage of time is required before payment is received. Each reporting period, the Company evaluates the collectability of outstanding receivable balances and records an allowance for doubtful accounts representing an estimate of probable losses.future expected credit loss. Additions to the allowance for doubtful accounts are made by recording a charge to bad debt expense reported in costs of services provided.

Notes receivable are initially recorded when accounts receivable are transferred into a promissory note. Notes receivablenote and are recorded as an alternative to accounts receivable to memorialize an unqualified promise to pay a specific sum, typically with interest, in accordance with a defined payment schedule. The Company’s payment terms with customers on promissory notes can vary based on several factors and the circumstances of each promissory note, however typically promissory notes mature over a 1 to 3 year period. Similar to accounts receivable, each reporting period the Company evaluates the collectability of outstanding notes receivable balances and records an allowance for doubtful accounts representing an estimate of future expected credit loss.

Refer to Note 3—Accounts and Notes Receivable herein for further information.

Allowance for Doubtful Accounts

The guidance under the Financial Accounting Standards Board ("FASB") Accounting Standards Codification subtopic 326 Credit Losses - Measurement of Credit Losses on Financial Instruments ("ASC 326") became effective and was adopted by the Company prospectively as of January 1, 2020. In adopting ASC 326, the Company replaced its previous incurred loss impairment model for estimating credit losses on accounts and notes receivables for its reporting of quarterly and annual financial results with an expected loss model prepared in accordance with ASC 326. While the incurred loss impairment model had the Company recognize credit losses when it was probable that a loss had been incurred, ASC 326 requires the Company to estimate the lifetime expected credit losses on such instruments and to record an allowance to offset the receivables. ASC 326 requires the recognition of credit losses that are expected based on existing accounts and notes receivable as compared to the incurred loss approach. Accordingly, credit losses under ASC 326 generally are recognized earlier in the life cycle of a receivable than under the Company’s previous incurred loss model. Modeling must be prepared after considering historical experience, current conditions, and reasonable and supportable economic forecasts to estimate lifetime expected credit losses. Under the previous incurred loss impairment model, credit losses were recognized when Management determined that it was more likely than not that a loss had been incurred and such loss was estimable.

Refer to Note 4—Allowance for Doubtful Accounts herein for further information.

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The cumulative effect of initially applying the new ASC 326 guidance to the consolidated financial statements on January 1, 2020 was as follows:

Consolidated Statement of Financial PositionDecember 31, 2019Cumulative Impact from Adopting ASC 326 GuidanceJanuary 1, 2020
(in thousands)
Assets
Short-term accounts and notes receivable, less allowance for doubtful accounts$340,930  $(41,100) $299,830  
Notes receivable – long–term portion, less allowance for doubtful accounts$46,992  $(1,136) $45,856  
Allowance for doubtful accounts on short-term accounts and notes receivables$(45,726) $(41,100) $(86,826) 
Allowance for doubtful accounts on long-term notes receivables$(6,667) $(1,136) $(7,803) 
Deferred income taxes$20,364  $10,137  $30,501  
Stockholders’ equity
Retained earnings$195,455  $(32,099) $163,356  


Inventories and Supplies

Inventories and supplies include housekeeping, linen and laundry supplies, as well as food provisions and supplies. Non-linen inventories and supplies are stated at cost to approximateon a first-in, first-out (FIFO) basis.basis, and reduced as deemed necessary to approximate the lower of cost or net realizable value. Linen supplies are amortized on a straight-line basis over their estimated useful life of 24 months.

Revenue Recognition

The Company recognizes revenue from service agreementscontracts with customers when or as the promised goods and services are provided to customers. Revenues are reported net of sales taxes that are collected from customers and remitted to taxing authorities.

The guidance under the Financial Accounting Standards Board ("FASB")FASB Accounting Standards Codification subtopic 606 Revenue from Contracts with Customers ("ASC 606") became effective and was adopted by the Company as of January 1, 2018 by applying the modified retrospective method for contracts that were not completed as of January 1, 2018. The standard requires the Company to recognize revenue as the promised goods and services within the terms of the Company’s contracts are performed and satisfied. The amount of revenue recognized by the Company is based on the consideration to which the Company is entitled in exchange for providing the contracted goods and services. The adoption of this standard did not have a material impact on the Company's accounting for revenue earned relating to the Housekeeping and Dietary segments. The Company also did not recognize an opening adjustment to retained earnings as a result of the adoption of the standard. Refer to Note 2—Revenue herein for further information.

Leases

The guidance under FASB Accounting Standards Codification subtopic ASC 842 Leases (“ASC 842”) became effective and was adopted by the Company as of January 1, 2019, by applying a modified retrospective transition approach which resulted in the capitalization of the Company'sCompany’s existing operating leases as of January 1, 2019. As such, the Company records assets and liabilities on the balance sheet to recognize the rights and obligations arising from leasing arrangements with contractual terms greater than 12 months, as permitted by U.S. GAAP. A leasing arrangement includes any contract which entitles the Company to the right of use of an identified tangible asset where there are no restrictions as to the direct of use of the asset, and the Company obtains substantially all of the economic benefits from the right of use. As of June 30, 20192020 and December 31, 2018,2019, the Company was only the lessee of operating lease arrangements.

The Company did not recognize an opening adjustment to retained earnings as a result of the adoption of ASC 842, and prior period amounts continue to be reported in accordance with previous guidance.
Refer to Note 7—Leases herein for further information.

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Income Taxes

The Company uses the asset and liability method of accounting for income taxes. Under this method, income tax expense or benefits are recognized for the amount of taxes payable or refundable for the current period. The Company accrues for probable tax obligations as required, based on facts and circumstances in various regulatory environments. In addition, deferred tax assets and liabilities are recognized for the expected future tax consequences of temporary differences between the financial reporting and tax bases of assets and liabilities. When appropriate, valuation allowances are recorded to reduce deferred tax assets to amounts for which realization is more likely than not.
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Uncertain income tax positions taken or expected to be taken in tax returns are reflected within the Company’s financial statements based on a recognition and measurement process.

Earnings per Common Share

Basic earnings per common share is computed by dividing income available to common shareholders by the weighted-average number of common shares outstanding for the period. Diluted earnings per common share is computed using the weighted-average number of common shares outstanding and dilutive common shares, such as those issuable upon exercise of stock options and upon the vesting of restricted stock and restricted stock units.

Share-Based Compensation

The Company estimates the fair value of share-based awards on the date of grant using the Black-Scholes valuation model for stock options and using the share price on the date of grant for restricted stock and restricted stock units. The value of the award is recognized ratably as an expense in the Company’s Consolidated Statements of Comprehensive Income over the requisite service periods, with adjustments made for forfeitures as they occur.

Identifiable Intangible Assets and Goodwill

Identifiable intangible assets are amortized on a straight-line basis over their respective lives. Goodwill represents the excess of cost over the fair value of net assets of acquired businesses. Management reviews the carrying value of goodwill annually during the fourth quarter to assess for impairment, or more often if events or circumstances indicate that the carrying value may exceed its estimated fair value. No

NaN impairment loss was recognized on the Company’sCompany's intangible assets or goodwill during the six months ended June 30, 2019 and 2018.2020 or 2019.

Reclassification

Certain prior period amounts have been reclassified to conform to current year presentation. The Company has modified its presentation of interest expense, which is now presented separately in the Consolidated Statements of Comprehensive Income.

Correction of Immaterial Errors

During 2019, the Company updated its presentation of the tax benefit from equity compensation plans in the Consolidated Statements of Cash Flows. The tax benefit from equity compensation plans is now reflected as a component of the change in income taxes payable, as opposed to an offset to stock-based compensation expense. There was no impact to the Company's net cash provided by operating activities as a result of the correction in the Consolidated Statement of Cash Flows. Additionally, the Company updated its presentation of the income and costs associated with the Company's wholly-owned captive insurance company. Historically, such income and costs were reflected in the Company's revenues and costs of services provided within the Housekeeping segment. Such income and costs are now presented in "Investment and other income, net" in the Consolidated Statements of Comprehensive Income and for segment reporting purposes, those amounts are reflected in Corporate and eliminations. For the three and six months ended June 30, 2018 revenues have been revised to reflect such changes in the amounts of $2.1 million and $3.4 million, respectively. For the same periods, costs of services have been revised to reflect such changes in the amounts of $1.3 million and $2.2 million, respectively. These amounts for the three and six months ended June 30, 2018, in the Consolidated Statement of Comprehensive Income resulted in a corresponding increase of $0.8 million and $1.2 million to Investment and other income, net, respectively. There was no impact to the Company's net income as a result of the historical errors or the corrections.

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Concentrations of Credit Risk

The Company'sCompany’s financial instruments that are subject to credit risk are cash and cash equivalents, marketable securities, deferred compensation funding and accounts and notes receivable. At June 30, 20192020 and December 31, 2018,2019, substantially all of the Company’s cash and cash equivalents and marketable securities were held in one1 large financial institution located in the United States. The Company’s marketable securities are fixed income investments which are highly liquid and can be readily purchased or sold through established markets.

The Company’s clientscustomers are concentrated in the healthcare industry and are primarily providers of long-term care. The revenues of many of the Company’s clientscustomers are highly reliant on Medicare, Medicaid and third party payors’ reimbursement funding rates. New legislation or changes in existing regulations could directly impact the governmental reimbursement programs in which the clientscustomers participate. As a result, the Company may not realize the full effects of such programs until these laws are fully implemented and governmental agencies issue applicable regulations or guidance.

Recent Accounting Pronouncements

In June 2016, the FASB issued ASU No. 2016-13, Credit Losses - Measurement of Credit Losses on Financial Instruments and also issued subsequent amendments to the initial guidance: ASU 2018-19, ASU 2019-04, and ASU 2019-05 (collectively, "ASC 326"). The standard significantly changes how entities will measure credit losses for most financial assets, including accounts and notes receivables. The standard will replace today’s “incurred loss” approach with an “expected loss” model, under which companies will recognize allowances based on expected rather than incurred losses. Entities will apply the standard’s provisions as a cumulative-effect adjustment to retained earnings as of the beginning of the first reporting period in which the guidance is effective. The standard is effective for interim and annual reporting periods beginning after December 15, 2019. The Company is currently assessing the impact of adopting this standard on the Company’s financial statements and related disclosures.

Note 2—Revenue

The Company presents its consolidated revenues disaggregated by reportable segment, as Management evaluates the nature, amount, timing and uncertainty of the Company’s revenues by segment. Refer to Note 13—Segment Information herein as well as the information below regarding the Company’s reportable segments.
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Housekeeping

Housekeeping accounted for $462.0$451.9 million and $488.6$462.0 million of the Company’s consolidated revenues for the six months ended June 30, 20192020 and 2018,2019, respectively, which represented approximately 49.2%50.2% and 48.8%49.2% of the Company'sCompany’s revenues in each respective period. The Housekeeping services provided under this segment include managing clients’customers’ housekeeping departments, which are principally responsible for the cleaning, disinfecting and sanitizing of resident rooms and common areas of the clients’customers’ facilities, as well as the laundering and processing of the bed linens, uniforms, resident personal clothing and other assorted linen items utilized at the clients’customers’ facilities. Upon beginning service with a clientcustomer facility, the Company will typically hireshire and trainstrain the employees previously employed by such facility and assignsassign an on-site manager to supervise and train the front-line personnel and coordinatescoordinate housekeeping services with other facility support functions in accordance with clientcustomer requests. Such management personnel also oversee the execution of various cost and quality controlquality-control procedures including continuous training and employee evaluation, and on-site testing for infection control.evaluation.

Dietary

Dietary services accounted for $476.2$449.3 million and $513.6$476.2 million of the Company’s consolidated revenues for the six months ended June 30, 20192020 and 2018,2019, respectively, which represented approximately 50.8%49.8% and 51.2%50.8% of the Company'sCompany’s revenues in each respective period. Dietary services consist of managing clients’customers’ dietary departments which are principally responsible for food purchasing, meal preparation and professional dietitian services, which include the development of menus that meet the dietary needs of residents. On-site management is responsible for all daily dietary department activities, with regular support being provided by a District Manager specializing in dietary services, as well as a registered dietitian.services. The Company also offers clinical consulting services to facilities which if contracted is a service bundled within the monthly service provided to clients.customers. Upon beginning service with a clientcustomer facility, the Company will typically hireshire and trainstrain the employees previously employed by such facility and assignsassign an on-site manager to supervise and train the front-line personnel and coordinatescoordinate dietitian services with other facility support functions in accordance with clientcustomer requests. Such management personnel also oversee the execution of various cost and quality controlquality-control procedures including continuous training and employee evaluation.

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Revenue Recognition

All of the Company'sCompany���s revenues are derived from contracts with customers. The Company accounts for revenue from contracts with customers in accordance with ASC 606, and as such, the Company recognizes revenue to depict the transfer of promised goods and services to customers in amounts that reflect the consideration to which the Company is entitled in exchange for those goods and services. The Company’s costs of obtaining contracts are not material.

The Company performs services and provides goods in accordance with its service agreement contracts with its customers. Such service agreement contracts typically provide for a renewable one year service term, cancellable by either party upon 30 to 90 days'days’ notice, after an initial period of 60 to 120 days. A performance obligation is the unit of account under ASC 606 and is defined as a promise in a contract to transfer a distinct good or service to the customer. The Company’s Housekeeping and Dietary contracts relate to the provision of bundles of goods, services or both, which represent a series of distinct goods and services that are substantially the same and that have the same pattern of transfer to the customer. The Company accounts for the series as a single performance obligation satisfied over time, as the customer simultaneously receives and consumes the benefits of the goods and services provided. Revenue is recognized using the output method, which is based upon the delivery of goods and services to the clients’customers’ facilities. In limited cases, the Company provides goods, services or both, before the execution of a written contract. In these cases, the Company defers the recognition of revenue until a contract is executed. The amount of such deferred revenue was not material$1.9 million and $0.3 million as of June 30, 20192020 and December 31, 2018.2019, respectively. Additionally, substantially all such revenue amounts deferred as of December 31, 20182019 were subsequently recognized as revenue during the six months ended June 30, 2019.2020.

The transaction price is the amount of consideration to which the Company is entitled in exchange for transferring promised goods or services to its customers. The transaction price does not include taxes assessed or collected. The Company’s service agreement contracts detail the fees that the Company charges for the goods and services it provides. For certain service agreement contracts which contain a variable component to the transaction price, the Company is required to make estimates of the amount of consideration to which the Company will be entitled, based on variability in resident and patient populations serviced, product usage or quantities consumed. The Company recognizes revenue related to such estimates only when the Company determines that there will not be a significant reversal in the amount of revenue recognized. The Company’s service agreement contracts generally do not contain significant financing components, as the service agreement contracts contain payment terms that are less than one year.

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The Company allocates the transaction price to each performance obligation, noting that the bundle of goods, services or goods and services provided under each Housekeeping and Dietary contract represents a single performance obligation that is satisfied over time. The Company recognizes the related revenue when it satisfies the performance obligation by transferring a bundle of promised goods, services or both to a customer. Such recognition is on a monthly or weekly basis, as goods are provided and services are performed. In some cases, the Company requires customers to pay in advance for goods and services to be provided. As of June 30, 20192020 and December 31, 2018,2019, the value of the contract liabilities associated with customer prepayments was not material. Additionally, substantially all such revenue amounts deferred as of December 31, 20182019 were subsequently recognized as revenue during the six months ended June 30, 2019.2020.

Transaction Price Allocated to Remaining Performance Obligations

The Company recognizes revenue as it satisfies the performance obligations associated with contracts with customers, which due to the nature of the goods and services provided by the Company, are satisfied over time. Contract'sContracts may contain transaction prices that are fixed, variable or both. The significant majority of the Company’s contracts with customers havetypically provide for an initial term of one year, or less, with renewable one year service terms, cancellable by either party upon 30 to 90 days'days’ notice after an initial period of 60 to 120 days.

At June 30, 2019,2020, the Company had $818.6$559.4 million related to performance obligations that were unsatisfied or partially unsatisfied for which the Company expects to recognize revenue. The Company expects to recognize revenue on approximately 21.4%20.5% of the remaining performance obligations over the next 12 months, with the remainingbalance to be recognized thereafter. These amounts exclude variable consideration primarily related to performance obligations that consists of a series of distinct service periods with revenues based on future performance that cannot be estimated at contract inception. The Company also has elected to apply the practical expedient that permits exclusion of information about the remaining performance obligations with original expected durations of one year or less.

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Note 3—Accounts and Notes Receivable

The Company’s accounts and notes receivable balances consisted of the following as of June 30, 20192020 and December 31, 2018:2019:
June 30, 2019December 31, 2018June 30, 2020December 31, 2019
(in thousands)(in thousands)
Short-termShort-termShort-term
Accounts and notes receivableAccounts and notes receivable$390,184 $389,047 Accounts and notes receivable$370,143  $386,656  
Allowance for doubtful accounts(43,419)(47,209)
Allowance for doubtful accounts1
Allowance for doubtful accounts1
(74,882) (45,726) 
Total net short-term accounts and notes receivableTotal net short-term accounts and notes receivable$346,765 $341,838 Total net short-term accounts and notes receivable$295,261  $340,930  
Long-termLong-termLong-term
Notes receivableNotes receivable$51,956 $53,043 Notes receivable$50,972  $53,659  
Allowance for doubtful accounts(10,000)(10,000)
Allowance for doubtful accounts1
Allowance for doubtful accounts1
(9,104) (6,667) 
Total net long-term notes receivableTotal net long-term notes receivable$41,956 $43,043 Total net long-term notes receivable$41,868  $46,992  
Total net accounts and notes receivableTotal net accounts and notes receivable$388,721 $384,881 Total net accounts and notes receivable$337,129  $387,922  
1.Effective January 1, 2020, the Company adopted ASC 326 and recorded a one-time adoption adjustment of $42.2 million

The Company makes credit decisions on a case-by-case basis after reviewing a number of qualitative and quantitative factors related to the specific clientcustomer as well as current industry variables that may impact that client.customer. There are a variety of factors that impact a client’scustomer’s ability to pay in accordance with the Company’s service agreements.contracts. These factors include, but are not limited to, fluctuating census numbers, litigation costs and the client’scustomer’s participation in programs funded by federal and state governmental agencies. Deviations in the timing or amounts of reimbursements under those programs can impact the client’scustomer’s cash flows and theirits ability to make timely payments. However, the client'scustomer’s obligation to pay the Company in accordance with the service agreementscontracts are not contingent upon the client’scustomer’s cash flows.flow. Notwithstanding the Company’s efforts to minimize its credit risk exposure, the aforementioned factors, as well as other factors that impact clientcustomer cash flows or ability to make timely payments, could have an indirect, yet material adverse effect on the Company’s results of operations and financial condition.

The Company’s net current accounts and notes receivable balance increased from December 31, 2018.
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Fluctuations in net accounts and notes receivable are generally attributable to a variety of factors including, but not limited to, the timing of cash receipts from customers and the inception, transition, modification or termination of clientcustomer relationships. The Company deploys significant resources and has invested in tools and processes to optimize Management’s credit and collections efforts. When appropriate, the Company utilizes interest-bearing promissory notes as an alternative to accounts receivable to enhance the collectability of amounts due, by instituting definitive repayment plans and providing a means by which to further evidence the amounts owed. As of June 30, 2019 and December 31, 2018, the Company's promissory notes outstanding were $57.6 million and $63.3 million, respectively, net of reserves of $15.9 million and $13.5 million, respectively. In addition, the Company may assist clients who are adjusting to changes in their cash flows by amending the Company’s agreementsamend contracts from full-servicefull service to management-only arrangements, or by modifyingadjust contractual payment terms, to accommodate clientscustomers who have in good faith established clearly-defined plans for addressing cash flow issues. These efforts are intended to minimize the Company’s collections risk.

Note 4—4 - Allowance for Doubtful Accounts

TheOn January 1, 2020 (the "adoption date"), the Company replaced its previous incurred loss impairment model for estimating credit losses on accounts and notes receivables with an expected loss model prepared in accordance with ASC 326. While the incurred loss impairment model had the Company recognize credit losses when it was probable that a loss had been incurred, ASC 326 requires the Company to estimate future expected credit losses on such instruments before an impairment may occur. On the adoption date, the Company recorded an initial increase of $42.2 million to the Company's allowance for doubtful accounts, is established when the Company determines that it is probable that receivables have been impaired and the Company can reasonably estimate the amount of the losses. The related provision for bad debts is chargedwith an offset recorded as an opening adjustment to costs of services provided in the Company’s Consolidated Statements of Comprehensive Income. The allowance for doubtful accounts is evaluated based on the Company’s ongoing review of accounts and notes receivable and is inherently subjective as it requires estimates susceptible to significant revision as more information becomes available.

The Company has had varying collections experience with respect to its accounts and notes receivable. The Company has sometimes extended the period of payment for certain clients beyond contractual terms. In order to provide for such collection issues and the general risk associated with the granting of credit terms, the Company recorded bad debt provisions (in Allowance for Doubtful Accounts) of $21.5 million and $39.4 million for the six months ended June 30, 2019 and 2018, respectively.retained earnings.

In making the Company’s credit evaluations, in addition to analyzing and anticipating, where possible, the specific cases described above, Managementmanagement considers the general collection risk associated with trends in the long-term care industry. The Company establishes credit limits through payment terms with customers, performs ongoing credit evaluations and monitors accounts on an aging schedule basis to minimize the risk of loss. Despite the Company’s efforts to minimize credit risk exposure, clientscustomers could be adversely affected if future industry trends, including those related to COVID-19, change in such
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a manner as to negatively impact their cash flows. The full effects of COVID-19 on the Company’s customers are highly uncertain and cannot be predicted. As a result, the Company’s future collection experience can differ significantly from historical collection trends. If the Company’s clientscustomers experience a negative impact on their cash flows, it could have a material adverse effect on the Company’s consolidated results of operations and financial condition.

The Company evaluates its accounts and notes receivable for expected credit losses quarterly. Accounts receivables are evaluated based on internally developed credit quality indicators derived from the aging of receivables. Notes receivable are evaluated based on internally developed credit quality indicators derived from Management’s assessment of collection risk. The Company manages note receivable portfolios using a two tiered approach by disaggregating standard notes receivables, which are promissory notes in good standing, from those who have been identified by Management as having an elevated credit risk profile due to a trigger event such as bankruptcy. At the end of each period the Company sets a reserve for expected credit losses on standard notes receivable based on the Company’s historical loss rate. Notes receivable with an elevated risk profile, which are from customers who have filed bankruptcy, are subject to collections activity or are slow payers that are experiencing financial difficulties, are aggregated and evaluated to determine the total reserve for the class of receivable.

The guidance in ASC 326 permits entities to make an accounting policy election not to measure an estimate for credit losses on accrued interest if those entities write-off accrued interest deemed uncollectible in a timely manner. The Company follows an income recognition policy on all interest earned on notes receivable. Under such policy the Company accounts for all notes receivable on a non-accrual basis and defers the recognition of any interest income until receipt of cash payments. This policy was established, recognizing the environment of the long-term care industry, and not because such notes receivable are necessarily impaired. Accordingly, the Company does not record a credit loss adjustment for accrued interest. For the three and six months ended June 30, 2020, the Company recognized $0.4 million and $1.0 million in interest income from notes receivables.

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As part of the Company’s adoption of ASC 326, there are additional disclosures required to be made on a class of financing receivable basis. The following table presents the Company’s two tiers of notes receivable further disaggregated by year of origination as of June 30, 2020:

Notes Receivable
Amortized Cost Basis by Origination Year
20202019201820172016PriorTotal
(in thousands)
Notes Receivable
Standard notes receivable$8,127  $13,619  $17,669  $26,429  $275  $1,602  $67,721  
Elevated risk notes receivable$—  $604  $—  $5,511  $—  $2,421  $8,536  
Current-period gross write-offs$—  $—  $411  $—  $1,721  $36  $2,168  
Current-period recoveries—  —  —  —  —  —  —  
Current-period net write-offs$—  $—  $411  $—  $1,721  $36  $2,168  

The following table provides information as to the status of payment on the Company’s notes receivable which were past due as of June 30, 2020:
 Age Analysis of Past-Due Notes Receivable as of June 30, 2020
0-90 Days91 - 180 DaysGreater than 181 DaysTotal
(in thousands)
Notes Receivable
Standard notes receivable$638  $433  $3,075  $4,146  
Elevated risk notes receivable1,035  767  5,829  7,631  
$1,673  $1,200  $8,904  $11,777  

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The following table provides a summary of the changes in the Company’s allowance for doubtful accounts on a portfolio segment basis for the three and six months ended June 30, 2020:

Allowance for doubtful accounts
Portfolio Segment:March 31
2020
Write-Offs1
Bad Debt ExpenseJune 30
2020
(in thousands)
Accounts Receivables$74,389  $(9,987) $1,897  $66,299  
Notes Receivables
Standard notes receivable$11,654  $(1,721) $1,936  $11,869  
Elevated risk notes receivable6,237  (447) 28  5,818  
$17,891  $(2,168) $1,964  $17,687  
Total accounts and notes receivable$92,280  $(12,155) $3,861  $83,986  
1.Write-offs are shown net of recoveries. During the three months ended June 30, 2020, the Company collected $0.8 million of accounts receivables that were recovered subsequent to being written-off.

Allowance for doubtful accounts
Portfolio Segment:December 31,
2019
Cumulative effect of ASC 326 adoption1
Write-Offs2
Bad Debt ExpenseJune 30,
2020
(in thousands)
Accounts receivable$39,903  $36,709  $(14,396) $4,083  $66,299  
Notes receivable
Standard notes receivable$6,667  $5,236  $(1,721) $1,687  $11,869  
Elevated risk notes receivable5,823  291  (447) 151  5,818  
Total notes receivable$12,490  $5,527  $(2,168) $1,838  $17,687  
Total accounts and notes receivable$52,393  $42,236  $(16,564) $5,921  $83,986  
1.Represents the pre-tax one-time adjustment to the Company’s 2020 opening retained earnings balance in accordance with the adoption of the CECL accounting guidance.
2.Write-offs are shown net of recoveries. During the six months ended June 30, 2020, the Company collected $0.8 million of accounts receivables that were recovered subsequent to being written-off.


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Note 5—Changes in Accumulated Other Comprehensive Income by Component

Accumulated other comprehensive income consists of unrealized gains and losses from the Company’s available-for-sale marketable securities. The following table provides a summary of the changes in accumulated other comprehensive income for the six months ended June 30, 20192020 and 2018:2019:
Unrealized Gains and Losses on Available-for-Sale Securities1
Six Months Ended June 30,
2019 2018 
(in thousands) 
Accumulated other comprehensive income — beginning balance$158 $837 
Other comprehensive income (loss) before reclassifications2,286 (1,167)
(Gains) losses reclassified from other comprehensive income2
(79)126 
Net current period other comprehensive income (loss)3
2,207 (1,041)
Accumulated other comprehensive income (loss) — ending balance$2,365 $(204)
Unrealized Gains and Losses on Available-for-Sale Securities1
Six Months Ended June 30,
20202019
(in thousands)
Accumulated other comprehensive income — beginning balance$2,919  $158  
Other comprehensive income before reclassifications1,057  2,286  
Losses (gains) reclassified from other comprehensive income2
66  (79) 
Net current period other comprehensive income3
1,123  2,207  
Accumulated other comprehensive income — ending balance$4,042  $2,365  
1.All amounts are net of tax
2.Realized gains and losses were recorded pre-tax under “Investment and other income” in ourthe Consolidated Statements of Comprehensive Income. For the six months ended June 30, 2020, the Company recorded $0.1 million of realized losses from the sale of available-for-sale securities. For the six months ended June 30, 2019, the Company recorded $0.1 million of realized gains from the sale of available-for-sale securities. For the six months ended June 30, 2018, the Company recorded $0.2 million of realized losses from the sale of available-for-sale securities. Refer to Note 9—Fair Value Measurements herein for further information.
3.For the six months ended June 30, 20192020 and 2018,2019, the changes in other comprehensive income (loss) were net of a tax expense of $0.6$0.3 million and a benefit of $0.3$0.6 million, respectively.

Amounts Reclassified from Accumulated Other Comprehensive Income
2019 2018 
(in thousands) 
Three Months Ended June 30,
Gains (losses) from the sale of available-for-sale securities$99 $(67)
Tax (expense) benefit(23)11 
Net gain (loss) reclassified from accumulated other comprehensive income$76 $(56)
Six Months Ended June 30,
Gains (losses) from the sale of available-for-sale securities$103 $(156)
Tax (expense) benefit(24)30 
Net gain (loss) reclassified from accumulated other comprehensive income$79 $(126)
Amounts Reclassified from Accumulated Other Comprehensive Income
20202019
(in thousands)
Three Months Ended June 30,
(Losses) gains from the sale of available-for-sale securities$(76) $99  
Tax benefit (expense)19  (23) 
Net (loss) gain reclassified from accumulated other comprehensive income$(57) $76  
Six Months Ended June 30,
(Losses) gains from the sale of available-for-sale securities$(87) $103  
Tax benefit (expense)21  (24) 
Net (loss) gain reclassified from accumulated other comprehensive income$(66) $79  

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Note 6—Property and Equipment

Property and equipment are recorded at cost. Depreciation is recorded over the estimated useful life of each class of depreciable asset, and is computed using the straight-line method. Leasehold improvements are amortized over the shorter of the estimated asset life or term of the lease. Repairs and maintenance costs are charged to expense as incurred.

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The following table sets forth the amounts of property and equipment by each class of depreciable asset as of June 30, 20192020 and December 31, 2018:2019:
June 30, 2019 1
December 31, 2018June 30, 2020December 31, 2019
(in thousands) (in thousands)
Housekeeping and Dietary equipmentHousekeeping and Dietary equipment$23,865 $22,596 Housekeeping and Dietary equipment$22,528  $25,219  
Computer hardware and softwareComputer hardware and software12,484 12,114 Computer hardware and software9,280  12,769  
Operating lease - right-of-use assets1
19,016 — 
Other2
1,679 920 
Operating lease — right-of-use assetsOperating lease — right-of-use assets24,449  21,176  
Other1
Other1
1,643  1,698  
Total property and equipment, at costTotal property and equipment, at cost57,044 35,630 Total property and equipment, at cost57,900  60,862  
Less accumulated depreciationLess accumulated depreciation27,441 22,730 Less accumulated depreciation29,342  32,042  
Total property and equipment, netTotal property and equipment, net$29,603 $12,900 Total property and equipment, net$28,558  $28,820  
1.Upon the adoption of ASC 842 the Company recognized right-of-use assets pertaining to leases in Property and Equipment, net. Prior period amounts continue to be reported in accordance with previous guidance.
2.Includes furniture and fixtures, leasehold improvements and autos and trucks including auto leases.

Depreciation expense for the three months ended June 30, 2020 and 2019 and 2018 was $2.3$2.6 million and $1.3$2.3 million, respectively. Depreciation expense for the six months ended June 30, 2020 and 2019 was $5.1 million and 2018 was $4.8 million, respectively. Of the depreciation expense recorded for the three and $2.6six months ended June 30, 2020, $1.4 million and $2.7 million related to the depreciation of the Company’s operating lease - right-of-use assets ("ROU Assets"), respectively. Of the depreciation expense recorded for the three and six months ended June 30, 2019, $1.0 million and $2.2 million related to the depreciation of the Company's operating lease - right-of-use assets,ROU Assets, respectively.

Note 7—Leases

The Company recognizes right-of-useROU assets (“ROU Assets”) and lease liabilities (“Lease Liabilities”) for automobiles, office buildings, IT equipment, and small storage units for the temporary storage of operational equipment. The Company'sCompany’s leases have remaining lease terms ranging from less than 1 year to 10 years, and have extension options ranging from 1 year to 5 years. Most leases include the option to terminate the lease within 1 year.

Upon adopting ASC 842, the Company made accounting policy elections using practical expedients offered under the guidance to combine lease and non-lease components within leasing arrangements and to recognize the payments associated with short-term leases in earnings on a straight-line basis over the lease term, with the cost associated with variable lease payments recognized when incurred. These accounting policy elections impact the value of the Company’s ROU Assets and Lease Liabilities. The value of the Company’s ROU Assets is determined as the non-depreciated fair value of its leasing arrangements and is recorded to Property and Equipment, net on the Company'sCompany’s Consolidated Balance Sheet.Sheets. The value of the Company’s Lease Liabilities is the present value of fixed lease payments not yet paid, discounted using either the rate implicit in the lease contract if that rate can be determined, or the Company’s incremental borrowing rate ("IBR") and is recorded in Other accrued expenses and Lease liabilities -liability — long-term portion on the Company'sCompany’s Consolidated Balance Sheet.Sheets. Any future lease payments that are not fixed based on the terms of the lease contract, or fluctuate based on a factor other than an index or rate, are considered variable lease payments and are not included in the value of the Company'sCompany’s ROU Assets or Lease Liabilities. The Company'sCompany’s IBR is determined as the rate of interest that the Company would have to pay to borrow on a collateralized basis over a similar term an amount equal to the lease payments in a similar economic environment.

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Components of lease expense required by ASC 842 are presented below for the three and six months ended June 30, 2020 and 2019.
Three Months Ended June 30,Six Months Ended June 30,
20192019
(in thousands)
Lease cost1
Operating lease cost1,016 2,230 
Short-term lease cost340 561 
Variable lease cost131 284 
Total lease cost1,487 3,075 
1.ASC 842 was adopted as of January 1, 2019. As such, prior period numbers remain unadjusted and in accordance with prior U.S. GAAP. Lease expense for the three and six months ended June 30, 2018 was $1.1 million and $2.0 million, respectively.
Three Months Ended June 30,
20202019
(in thousands)
Lease cost
Operating lease cost$1,394  $1,016  
Short-term lease cost124  340  
Variable lease cost116  131  
Total lease cost$1,634  $1,487  

Six Months Ended June 30,
20202019
(in thousands)
Lease cost
Operating lease cost$2,749  $2,230  
Short-term lease cost253  561  
Variable lease cost262  284  
Total lease cost$3,264  $3,075  
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Supplemental information required by ASC 842 is presented below for the six months ended June 30, 2020 and 2019.
June 30, 2019
(amounts in thousands) 
Other information
Cash paid for amounts included in the measurement of lease liabilities
Operating cash flows from operating leases$2,702 
Weighted-average remaining lease term — operating leases6.9 years
Weighted-average discount rate — operating leases4.9 %
Six Months Ended June 30,
20202019
(dollar amounts in thousands)
Other information
Cash paid for amounts included in the measurement of lease liabilities
Operating cash flows from operating leases$2,793  $2,702  
Weighted-average remaining lease term — operating leases5.1 years6.9 years
Weighted-average discount rate — operating leases4.9 %4.9 %

During the three and six months ended June 30, 2020, the Company’s ROU Assets and Lease Liabilities were both reduced by $0.1 million and $0.3 million, respectively due to lease cancellations. During the three and six months ended June 30, 2019, the Company'sCompany’s ROU Assets and Lease Liabilities were both reduced by less than $0.1 million due to lease cancellations which are accounted for as noncash transactions. During the six months ended June 30, 2019, the Company's ROU Assets and Lease Liabilities were both reduced by $0.1 million, respectively due to lease cancellations.

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The following is a schedule by calendar year of future minimum lease payments under operating leases that have remaining terms as of June 30, 2019:2020:

Period/YearPeriod/YearOperating LeasesPeriod/YearOperating Leases
(in thousands)(in thousands)
July 1 to December 31, 2019$2,463 
20204,579 
July 1 to December 31, 2020July 1 to December 31, 2020$2,882  
202120212,778 20214,789  
202220221,598 20223,565  
202320231,258 20231,741  
202420241,285 20241,295  
202520251,311  
ThereafterThereafter5,514 Thereafter4,204  
Total minimum lease payments$19,475 
Total minimum lease payments1
Total minimum lease payments1
$19,787  
1.As of June 30, 2020, the Company's total Lease Liabilities in the Consolidated Balance Sheet were $17.5 million, net of imputed interest of $2.2 million.

Note 8—Other Intangible Assets

The Company’s other intangible assets consist of customer relationships which were obtained through acquisitions and are recorded at their fair values at the date of acquisition. Intangible assets with determinable lives are amortized on a straight-line basis over their estimated useful lives. The customer relationships have a weighted-average amortization period of approximately 10 years.

The following table sets forth the estimated amortization expense for intangibles subject to amortization for the remainder of 2019,2020, the following five fiscal years and thereafter:

Period/YearPeriod/YearTotal Amortization ExpensePeriod/YearTotal Amortization Expense
(in thousands) (in thousands)
July 1 to December 31, 2019$2,083 
2020 $4,165 
July 1 to December 31, 2020July 1 to December 31, 2020$2,083  
2021 2021 $4,165 2021$4,165  
2022 2022 $4,165 2022$4,165  
2023 2023 $3,168 2023$3,169  
20242024$2,035 2024$2,035  
20252025$2,035  
ThereafterThereafter$4,654 Thereafter$2,618  

Amortization expense for both the three months ended June 30, 20192020 and 20182019 was $1.0 million and $1.1 million, respectively.million. Amortization expense for the six months ended June 30, 2020 and 2019 and 2018 was $2.1$2.0 million and $2.2$2.1 million, respectively.

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Note 9—Fair Value Measurements

The Company’s current assets and current liabilities are financial instruments and most of these items (other than marketable securities and inventories) are recorded at cost in the Consolidated Balance Sheets. The estimated fair value of these financial instruments approximates their carrying value due to their short-term nature. The carrying value of the Company’s line of credit represents the outstanding amount of the borrowings, which approximates fair value. The Company’s financial assets that are measured at fair value on a recurring basis are its marketable securities and deferred compensation funding. The recorded values of all of the financial instruments approximate their current fair values because of their nature, stated interest rates and respective maturity dates or durations.

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The Company’s marketable securities consist of tax-exempt municipal bonds, which are classified as available-for-sale and are reported at fair value. Unrealized gains and losses associated with these investments are included in other comprehensive income (net of tax) within the Consolidated Statements of Comprehensive Income. The fair value of these marketable securities is classified within Level 2 of the fair value hierarchy, as these securities are measured using quoted prices for identical or similar instruments in markets that are not active, and model-based valuation techniques for which all significant assumptions are observable. Such valuations are determined by a third-party pricing service. For the three months ended June 30, 20192020 and 2018,2019, the Company recorded unrealized gains of $0.8$1.7 million and $0.1$0.8 million on marketable securities, respectively. For the six months ended June 30, 20192020 and 2018,2019, the Company recorded unrealized gains of $2.2$1.1 million and unrealized losses of $1.0$2.2 million on marketable securities, respectively.

For the three months ended June 30, 20192020 and 2018,2019, the Company received total proceeds, less the amount of interest received, of $3.6$4.0 million and $3.3$3.6 million, respectively, from sales of available-for-sale municipal bonds. For the three months ended June 30, 20192020 and 2018,2019, these sales resulted in realized gainslosses of $0.1 million and realized lossesgains of $0.1 million, respectively. For the six months ended June 30, 20192020 and 2018,2019, the Company received total proceeds, less the amount of interest received of $7.1$5.8 million and $5.8$7.1 million, respectively, from sales of available-for-sale municipal bonds. For the six months ended June 30, 20192020 and 2018,2019, these sales resulted in realized gainslosses of $0.1 million and realized lossesgains of $0.2$0.1 million, respectively, which were recorded in “Other income – Investment and other income, net” in the Consolidated Statements of Comprehensive Income. The basis for the sale of these securities was the specific identification of each bond sold during the period.

The investments under the funded deferred compensation plan are accounted for as trading securities and unrealized gains or losses are included in earnings. The fair value of these investments are determined based on quoted market prices (Level 1). For the three months ended June 30, 2020 and 2019, and 2018, the Company'sCompany’s recognized unrealized gains of $6.7 million and of $1.6 million, respectively, related to equity securities still held at the respective reporting date of $1.6 million and $1.0 million, respectively.dates. For the six months ended June 30, 20192020 and 2018,2019, the Company's recognized unrealized gains of $1.0 million and of $5.0 million, respectively, related to equity securities still held at the respective reporting date of $5.0 million and $1.3 million, respectively.dates.

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The following tables provide fair value measurement information for the Company’s marketable securities and deferred compensation fund investments as of June 30, 20192020 and December 31, 2018:2019:

As of June 30, 2019As of June 30, 2020
Fair Value Measurement Using:Fair Value Measurement Using:
Carrying AmountTotal Fair ValueQuoted Prices in Active Markets (Level 1)Significant Other Observable Inputs (Level 2)Significant Unobservable Inputs (Level 3)Carrying AmountTotal Fair ValueQuoted Prices in Active Markets (Level 1)Significant Other Observable Inputs (Level 2)Significant Unobservable Inputs (Level 3)
(in thousands)(in thousands)
Financial Assets:Financial Assets:Financial Assets:
Marketable securitiesMarketable securitiesMarketable securities
Municipal bonds — available-for-saleMunicipal bonds — available-for-sale$79,533 $79,533 $— $79,533 $— Municipal bonds — available-for-sale$92,318  $92,318  $—  $92,318  $—  
Deferred compensation fundDeferred compensation fundDeferred compensation fund
Money Market 1
Money Market 1
$2,438 $2,438 $— $2,438 $— 
Money Market 1
$2,440  $2,440  $—  $2,440  $—  
Balanced and LifestyleBalanced and Lifestyle9,373 9,373 9,373 — — Balanced and Lifestyle8,990  8,990  8,990  —  —  
Large Cap GrowthLarge Cap Growth10,506 10,506 10,506 — — Large Cap Growth13,305  13,305  13,305  —  —  
Small Cap GrowthSmall Cap Growth3,756 3,756 3,756 — — Small Cap Growth3,923  3,923  3,923  —  —  
Fixed IncomeFixed Income3,662 3,662 3,662 — — Fixed Income4,153  4,153  4,153  —  —  
InternationalInternational1,741 1,741 1,741 — — International1,715  1,715  1,715  —  —  
Mid Cap GrowthMid Cap Growth2,589 2,589 2,589 — — Mid Cap Growth2,691  2,691  2,691  —  —  
Deferred compensation fundDeferred compensation fund$34,065 $34,065 $31,627 $2,438 $— Deferred compensation fund$37,217  $37,217  $34,777  $2,440  $—  

As of December 31, 2018
Fair Value Measurement Using:
Carrying
Amount
Total Fair
Value
Quoted Prices in Active Markets (Level 1)Significant Other Observable Inputs (Level 2)Significant Unobservable Inputs (Level 3)
(in thousands)
Financial Assets:
Marketable securities
Municipal bonds — available-for-sale$76,362 $76,362 $— $76,362 $— 
Deferred compensation fund
Money Market 1
$2,529 $2,529 $— $2,529 $— 
Balanced and Lifestyle8,265 8,265 8,265 — — 
Large Cap Growth8,195 8,195 8,195 — — 
Small Cap Growth3,217 3,217 3,217 — — 
Fixed Income3,432 3,432 3,432 — — 
International1,485 1,485 1,485 — — 
Mid Cap Growth1,990 1,990 1,990 — — 
Deferred compensation fund$29,113 $29,113 $26,584 $2,529 $— 
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As of December 31, 2019
Fair Value Measurement Using:
Carrying
Amount
Total Fair
Value
Quoted Prices in Active Markets (Level 1)Significant Other Observable Inputs (Level 2)Significant Unobservable Inputs (Level 3)
(in thousands)
Financial Assets:
Marketable securities
Municipal bonds — available-for-sale$90,711  $90,711  $—  $90,711  $—  
Deferred compensation fund
Money Market 1
$2,625  $2,625  $—  $2,625  $—  
Balanced and Lifestyle10,294  10,294  10,294  —  —  
Large Cap Growth11,369  11,369  11,369  —  —  
Small Cap Growth4,120  4,120  4,120  —  —  
Fixed Income4,072  4,072  4,072  —  —  
International1,932  1,932  1,932  —  —  
Mid Cap Growth2,835  2,835  2,835  —  —  
Deferred compensation fund$37,247  $37,247  $34,622  $2,625  $—  
1.The fair value of the money market fund is based on the net asset value (“NAV”) of the shares held by the plan at the end of the period. The money market fund includes short-term United States dollar denominated money market instruments and the NAV is determined by the custodian of the fund. The money market fund can be redeemed at its NAV at the measurement date as there are no significant restrictions on the ability to sell this investment.

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Amortized CostGross Unrealized GainsGross Unrealized LossesEstimated Fair ValueOther-than-temporary ImpairmentsAmortized CostGross Unrealized GainsGross Unrealized LossesEstimated Fair ValueOther-than-temporary Impairments
(in thousands)(in thousands)
June 30, 2019
June 30, 2020June 30, 2020
Type of security:Type of security:Type of security:
Municipal bonds — available-for-saleMunicipal bonds — available-for-sale$76,539 $3,003 $(9)$79,533 $— Municipal bonds — available-for-sale$87,226  $5,092  $—  $92,318  $—  
Total debt securitiesTotal debt securities$76,539 $3,003 $(9)$79,533 $— Total debt securities$87,226  $5,092  $—  $92,318  $—  
December 31, 2018
December 31, 2019December 31, 2019
Type of security:Type of security:Type of security:
Municipal bonds — available-for-saleMunicipal bonds — available-for-sale$76,162 $633 $(433)$76,362 $— Municipal bonds — available-for-sale$87,016  $3,695  $—  $90,711  $—  
Total debt securitiesTotal debt securities$76,162 $633 $(433)$76,362 $— Total debt securities$87,016  $3,695  $—  $90,711  $—  

The following table summarizes the contractual maturities of debt securities held at June 30, 20192020 and December 31, 2018,2019, which are classified as marketable securities in the Consolidated Balance Sheets:

Municipal Bonds — Available-for-SaleMunicipal Bonds — Available-for-Sale
Contractual maturity:Contractual maturity:June 30, 2019December 31, 2018Contractual maturity:June 30, 2020December 31, 2019
(in thousands) (in thousands)
Maturing in one year or lessMaturing in one year or less$916 $1,645 Maturing in one year or less$2,498  $876  
Maturing in second year through fifth yearMaturing in second year through fifth year23,174 24,649 Maturing in second year through fifth year33,476  16,071  
Maturing in sixth year through tenth yearMaturing in sixth year through tenth year20,034 14,769 Maturing in sixth year through tenth year20,839  38,801  
Maturing after ten yearsMaturing after ten years35,409 35,299 Maturing after ten years35,505  34,963  
Total debt securitiesTotal debt securities$79,533 $76,362 Total debt securities$92,318  $90,711  

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Note 10—Stock-BasedShared-Based Compensation

The components of the Company’s stock-basedshared-based compensation expense for the six months ended June 30, 20192020 and 20182019 are as follows:
Six Months Ended June 30,Six Months Ended June 30,
2019 2018 20202019
(in thousands) (in thousands)
Stock optionsStock options$1,326 $1,514 Stock options$1,054  $1,326  
Restricted stock and restricted stock unitsRestricted stock and restricted stock units1,998 1,292 Restricted stock and restricted stock units2,598  1,998  
Employee Stock Purchase PlanEmployee Stock Purchase Plan335 289 Employee Stock Purchase Plan273  335  
Total pre-tax stock-based compensation expense charged against income 1
$3,659 $3,095 
Total pre-tax share-based compensation expense charged against income1
Total pre-tax share-based compensation expense charged against income1
$3,925  $3,659  
1.Stock-basedShare-based compensation expense is recorded in cost of services and selling, general and administrative expense in the Company’s Consolidated Statements of Comprehensive Income.

At June 30, 2019,2020, the unrecognized compensation cost related to unvested stock options and awards was $19.8$20.4 million. The weighted average period over which these awards will vest is approximately 2.93.1 years.

2012 Equity2020 Omnibus Incentive Plan

The Company’s Second Amended and Restated 2012 EquityOn May 26, 2020, the Company adopted the 2020 Omnibus Incentive Plan (the “Plan”"2020 Plan") after approval by the Company's Shareholders at the Annual Meeting of Shareholders. The 2020 Plan provides that current or prospective officers, employees, non-employee directors and advisors can receive share-based awards such as stock options, restrictedperformance stock units, restricted stock units and other stock awards. The 2020 Plan seeks to promote the highest level of performance by providing an economic interest in the long-term successencourage profitability and growth of the Company.Company through short-term and long-term incentives that are consistent with the Company's operating objectives.

As of June 30, 2019, 3.32020, there were 2.5 million shares of common stock were reserved for issuance under the 2020 Plan, including 0.8 millionof which, all are available for future grant. The amount of shares available for future grant.issuance under the 2020 Plan will increase when outstanding awards under the Company's Second Amended and Restated 2012 Equity Incentive Plan (the “2012 Plan”) are subsequently forfeited, terminated, lapsed, or satisfied thereunder in cash or property other than shares. No stock award will have a term in excess of 10 years. All awards granted under the Plan become vested and exercisable ratably over a 5 years period on each yearly anniversary of the grant date.

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The Nominating, Compensation and Stock Option Committee of the Board of Directors is responsible for determining the terms of the grants in accordance with the 2020 Plan.

2012 Equity Incentive Plan

The 2012 Plan was replaced by the 2020 Plan upon shareholder approval of the 2020 Plan on May 26, 2020. Accordingly, no new equity awards will be granted under the 2012 Plan.

Stock Options

A summary of stock options outstanding under the Plan as of December 31, 20182019 and changes during the six months ended June 30, 20192020 is as follows:
Stock Options OutstandingStock Options Outstanding
Number of SharesWeighted Average Exercise PriceNumber of SharesWeighted Average Exercise Price
(in thousands) (in thousands)
December 31, 20182,121 $31.53 
December 31, 2019December 31, 20192,107  $32.99  
GrantedGranted188 $40.49 Granted210  $24.43  
ExercisedExercised(123)$24.70 Exercised(99) $17.75  
ForfeitedForfeited(10)$36.38 Forfeited(11) $37.65  
ExpiredExpired(7)$27.33 Expired(39) $31.97  
June 30, 20192,169 $32.69 
June 30, 2020June 30, 20202,168  $32.85  

The weighted average grant-date fair value of stock options granted during the six months ended June 30, 2020 and 2019 was $4.62 and 2018 was $8.18 and $10.48 per common share, respectively. The total intrinsic value of stock options exercised during the six months ended June 30, 2020 and 2019 was $0.9 million and 2018 was $1.5 million, and $4.7 million, respectively.
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The fair value of stock option awards granted in 20192020 and 20182019 was estimated on the date of grant using the Black-Scholes option valuation model with the following assumptions:
Six Months Ended June 30,Six Months Ended June 30,
2019201820202019
Risk-free interest rateRisk-free interest rate2.5 %2.1 %Risk-free interest rate1.8 %2.5 %
Weighted average expected lifeWeighted average expected life5.7 years5.8 yearsWeighted average expected life6.6 years5.7 years
Expected volatilityExpected volatility22.6 %21.4 %Expected volatility26.5 %22.6 %
Dividend yieldDividend yield1.9 %1.5 %Dividend yield3.2 %1.9 %

The following table summarizes other information about the stock options at June 30, 2019:2020:
June 30, 20192020
(amounts in thousands, except per share data)
Outstanding:
Aggregate intrinsic value$5,8461,497  
Weighted average remaining contractual life5.95.6 years
Exercisable:
Number of options1,3051,450  
Weighted average exercise price$28.0931.08  
Aggregate intrinsic value$5,8441,491  
Weighted average remaining contractual life4.74.5 years

Restricted Stock Units and Restricted Stock

The fair value of outstanding restricted stock units and restricted stock was determined based on the market price of the shares on the date of grant. During the six months ended June 30, 2020, the Company granted 0.3 million restricted stock units with a weighted average grant date fair value of $24.43 per unit. During the six months ended June 30, 2019, the Company granted 0.2 million restricted stock units with a weighted average grant date fair value of $40.49 per unit. During the six months ended June 30, 2018, the Company granted 0.1 million restricted stock units with a weighted average grant date fair value of $52.06 per share.

During the six months ended June 30, 20192020 and 2018,2019, the Company did not0t grant any restricted stock.

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A summary of the outstanding restricted stock units and restricted stock as of December 31, 20182019 and changes during the six months ended June 30, 20192020 is as follows:
Restricted Stock Units and Restricted StockRestricted Stock Units and Restricted Stock
NumberWeighted Average Grant Date Fair ValueNumberWeighted Average Grant Date Fair Value
(in thousands) (in thousands)
December 31, 2018241 $45.47 
December 31, 2019December 31, 2019362  $43.24  
GrantedGranted194 $40.49 Granted307  $24.43  
VestedVested(60)$42.91 Vested(93) $42.30  
ForfeitedForfeited(4)$45.69 Forfeited(10) $32.69  
June 30, 2019371 $43.28 
June 30, 2020June 30, 2020566  $33.37  

Employee Stock Purchase Plan

The Company'sCompany’s Employee Stock Purchase Plan ("ESPP") is currently available through 2021 to all eligible employees. All full-time and part-time employees who work an average of 20 hours per week and have completed two years of continuous service with the Company are eligible to participate. Annual offerings commence and terminate on the respective year’s first and last calendar day.

Under the ESPP, the Company is authorized to issue up to 4.1 million shares of its common stock to its employees. Pursuant to such authorization, there are 2.22.1 million shares available for future grant at June 30, 2019.2020.
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The expense associated with the options granted under the ESPP during the six months ended June 30, 20192020 and 20182019 was estimated on the date of grant using the Black-Scholes option valuation model with the following assumptions:
Six Months Ended June 30,
2019 2018 
Risk-free interest rate2.57%  1.89%  
Weighted average expected life (years)1.01.0
Expected volatility30.8%  20.8%  
Dividend yield1.9%  1.4%  

Six Months Ended June 30,
20202019
Risk-free interest rate1.6%2.6%
Weighted average expected life (years)1.01.0
Expected volatility42.0%30.8%
Dividend yield3.3%1.9%

Deferred Compensation Plan

The Company offers a Supplemental Executive Retirement Plan (“SERP”) for executives and certain key employees. The SERP allows participants to defer a portion of their earned income on a pre-tax basis and as of the last day of each plan year, each participant will be credited with a match of a portion of their deferral in the form of the Company’s common stock based on the then-current market value. Under the SERP, the Company is authorized to issue 1.0 million shares of its common stock to its employees. Pursuant to such authorization, the Company has 0.4 million shares available for future grant at June 30, 2019.2020. At the time of issuance, such shares are accounted for at cost as treasury stock.

The following table summarizes information about the SERP during the six months ended June 30, 20192020 and 2018:2019:
Six Months Ended June 30,Six Months Ended June 30,
2019 2018  20202019
(in thousands) (in thousands)
SERP expense 1
SERP expense 1
$346 $328 
SERP expense 1
$298  $346  
Unrealized gain recorded in SERP liability accountUnrealized gain recorded in SERP liability account$4,939 $1,118 Unrealized gain recorded in SERP liability account$763  $4,939  
1.Both the SERP match and the deferrals are included in the selling, general and administrative caption in the Consolidated Statements of Comprehensive Income.

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Note 11—Dividends

During the six months ended June 30, 2019,2020, the Company paid regular quarterly cash dividends totaling approximately $29.3$30.2 million as follows:
Quarter EndedQuarter Ended
June 30, 2019March 31, 2019June 30, 2020March 31, 2020
(in thousands, except per share data)(in thousands, except per share data)
Cash dividend paid per common shareCash dividend paid per common share$0.19750 $0.19625 Cash dividend paid per common share$0.20250  $0.20125  
Total cash dividends paidTotal cash dividends paid$14,688 $14,588 Total cash dividends paid$15,128  $15,033  
Record dateRecord dateMay 24, 2019February 15, 2019Record dateMay 22, 2020February 28, 2020
Payment datePayment dateJune 28, 2019March 22, 2019Payment dateJune 26, 2020March 27, 2020

Additionally, on July 23, 2019,21, 2020, the Company’s Board of Directors declared a regular quarterly cash dividend of $0.19875$0.20375 per common share, which will be paid on September 27, 2019,25, 2020, to shareholders of record as of the close of business on August 23, 2019.21, 2020.

Cash dividends declared for the periods presented were as follows:
Three Months Ended June 30,Six Months Ended June 30,
2019 2018 2019 2018 
Cash dividends declared per common share0.19875 0.19375 0.39625 0.38625 
Three Months Ended June 30,Six Months Ended June 30,
2020201920202019
Cash dividends declared per common share0.20375  0.19875  0.40625  0.39625  


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Note 12—Income Taxes

The Company'sCompany’s annual effective tax rate is impacted by the tax effects of option exercises and vested awards, which are treated as discrete items in the reporting period in which they occur, and therefore cannot be considered in the calculation of the estimated annual effective tax rate. The impact on the Company’s income tax provision through the six months ended June 30, 20192020 for such discrete items was not material.

Differences between the effective tax rate and the applicable U.S. federal statutory rate arise primarily from the effect of state and local income taxes, share-based compensation and tax credits available to the Company. The actual 20192020 effective tax rate will likely vary from the estimate depending on the actual operating income earned with availability of tax credits and the exercise of stock options and vesting of share-based awards. The Company’s estimate for the 2020 effective tax rate has not been adjusted for any impacts related to COVID-19.

The Company accounts for income taxes using the asset and liability method, which results in recognizing income tax expense based on the amount of income taxes payable or refundable for the current year. Additionally, the Company regularly evaluates the tax positions taken or expected to be taken resulting from financial statement recognition of certain items. Based on the evaluation, there are no0 significant uncertain tax positions requiring recognition in the Company’s financial statements. The evaluation was performed for the tax years ended December 31, 20132016 through 20182019 (with regard to U.S. federal income tax returns) and December 31, 20122015 through 20182019 (with regard to various state and local income tax returns), the tax years which remain subject to examination by major tax jurisdictions as of June 30, 2019.2020.

The Company may from time to time be assessed interest or penalties by taxing jurisdictions, although any such assessments historically have been minimal and immaterial to its financial results.minimal. When the Company has received an assessment for interest and/or penalties, it will be classified in the financial statements as selling, general and administrative expense. In addition, any interest or penalties relating to recognized uncertain tax positions would also be recorded in selling, general and administrative expense.

Note 13—Segment Information

The Company manages and evaluates its operations in two2 reportable segments: Housekeeping (housekeeping, laundry, linen and other services) and Dietary (dietary department services). Although both segments serve the same clientcustomer base and share many operational similarities, they are managed separately due to distinct differences in the type of services provided, as well as the specialized expertise required of the professional management personnel responsible for delivering each segment’s services. Such services are rendered pursuant to discrete service agreements,contracts, specific to each reportable segment.

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The Company’s accounting policies for the segments are generally the same as described in the Company’s significant accounting policies. Differences between the reportable segments’ operating results and other disclosed data and the information in the consolidated financial statements relate primarily to corporate level transactions and recording of transactions at the reportable segment level using other than generally accepted accounting principles. There are certain inventories and supplies that are primarily expensed when incurred within the operating segments, while they are capitalized in the consolidated financial statements. In addition, most corporate expenses such as corporate salary and benefit costs, certain legal costs, debt expense, information technology costs, depreciation, amortization of finite-lived intangible assets, share based compensation costs and other corporate-specific costs, are not fully allocated to the operating segments. There are also allocations for workers’ compensation and general liability expense within the operating segments that differ from the actual expense recorded by the Company under U.S. GAAP. Segment amounts disclosed are prior to elimination entries made in consolidation.

Three Months Ended June 30,Six Months Ended June 30,Three Months Ended June 30,Six Months Ended June 30,
2019 2018 2019 2018 2020201920202019
(in thousands) (in thousands)
RevenuesRevenuesRevenues
Housekeeping1
$228,911 $243,402 $462,045 $488,563 
HousekeepingHousekeeping$227,650  $228,911  $451,943  $462,045  
DietaryDietary233,190 258,185 476,167 513,586 Dietary224,379  233,190  449,236  476,167  
TotalTotal$462,101 $501,587 $938,212 $1,002,149 Total$452,029  $462,101  $901,179  $938,212  
Income before income taxesIncome before income taxesIncome before income taxes
HousekeepingHousekeeping$24,804 $27,817 $51,311 $56,158 Housekeeping$25,258  $24,804  $49,199  $51,311  
DietaryDietary9,713 15,571 25,138 30,301 Dietary18,668  9,713  32,997  25,138  
Corporate and eliminations2
(10,900)(10,072)(40,940)(54,538)
Corporate and eliminations1
Corporate and eliminations1
(13,514) (10,900) (25,002) (40,940) 
TotalTotal$23,617 $33,316 $35,509 $31,921 Total$30,412  $23,617  $57,194  $35,509  
1.Prior year Housekeeping were revised for the presentation of the revenues earned by the Company's wholly-owned captive insurance subsidiary. Refer to Note 1—Description of Business and Significant Accounting Policies herein for additional disclosure regarding the revision.
2.Primarily represents corporate office costs and related overhead, recording of certain inventories and supplies and workers compensation costs at the reportable segment level which use accounting methods that differ from those used at the corporate level, as well as consolidated subsidiaries’ operating expenses that are not allocated to the reportable segments, net of investment and other income and interest expense.

Note 14—Earnings Per Common Share

Basic and diluted earnings per common share are computed by dividing net income by the weighted-average number of basic and diluted common shares outstanding, respectively. The weighted-average number of diluted common shares includes the impact of dilutive securities, including outstanding stock options and unvested restricted stock and restricted stock units. The table below reconciles the weighted-average basic and diluted common shares outstanding:
Three Months Ended June 30,Six Months Ended June 30,Three Months Ended June 30,Six Months Ended June 30,
2019 2018 2019 2018 2020201920202019
(in thousands) (in thousands)
Weighted average number of common shares outstanding - basicWeighted average number of common shares outstanding - basic74,352 73,982 74,327 73,947 Weighted average number of common shares outstanding - basic74,695  74,352  74,676  74,327  
Effect of dilutive securities 1
Effect of dilutive securities 1
267 505 342 659 
Effect of dilutive securities 1
66  267  88  342  
Weighted average number of common shares outstanding - dilutedWeighted average number of common shares outstanding - diluted74,619 74,487 74,669 74,606 Weighted average number of common shares outstanding - diluted74,761  74,619  74,764  74,669  
1.Certain outstanding equity awards are anti-dilutive and therefore were therefore excluded from the calculation of the weighted average number of diluted common shares outstanding.

Anti-dilutive outstanding equity awards under share basedshare-based compensation plans were as follows:
Three Months Ended June 30,Six Months Ended June 30,
2019 2018 2019 2018 
(in thousands) 
Anti-dilutive1,536 681 1,455 640 
Three Months Ended June 30,Six Months Ended June 30,
2020201920202019
(in thousands)
Anti-dilutive2,102  1,536  2,096  1,455  

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Note 15—Other Contingencies

Line of Credit

At June 30, 2019,2020, the Company had a $475 million bank line of credit on which to draw for general corporate purposes. Amounts drawn under the line of credit are payable upon demand and generally bear interest at a float rate, based on the Company'sCompany’s leverage ratio, and starting at LIBOR plus 115 basis points (or if LIBOR becomes unavailable, the higher of the Overnight Bank Funding Rate, plus 50 basis points and the Prime Rate). As of both June 30, 2019 and2020 there were 0 borrowings under the line of credit. As of December 31, 20182019 there were $30.0$10.0 million in borrowings under the line of credit. The line of credit requires the Company to satisfy two financial covenants, with which the Company is in compliance as of June 30, 2019 and expects to remain in compliance.2020. The line of credit expires on December 21, 2023.

At June 30, 2019,2020, the Company also had outstanding $62.7$64.9 million in irrevocable standby letters of credit, which relate to payment obligations under the Company'sCompany’s insurance programs. In connection with the issuance of the letters of credit, the amount available under the line of credit was reduced by $62.7$64.9 million to $410.1 million at June 30, 2019.2020. The letters of credit expire on January 2, 2020.2021. Besides the $64.9 million letters of credit there are no other restrictions as to the amount which the Company can draw upon the $475 million line of credit.

Tax Jurisdictions and Matters

The Company provides services throughout the continental United States and is subject to numerous state and local taxing jurisdictions. In the ordinary course of business, a jurisdiction may contest the Company’s reporting positions with respect to the application of its tax code to the Company’s services, which could result in additional tax liabilities.

The Company has tax matters with various taxing authorities. Because of the uncertainties related to both the probable outcomes and amount of probable assessments due, the Company is unable to make a reasonable estimate of a liability. The Company does not expect the resolution of any of these matters, taken individually or in the aggregate, to have a material adverse effect on the consolidated financial position or results of operations based on the Company’s best estimate of the outcomes of such matters.

Legal Proceedings

The Company is subject to various claims and legal actions in the ordinary course of business. Some of these matters include payroll and employee-related matters and examinations by governmental agencies. As the Company becomes aware of such claims and legal actions, the Company records accruals for any exposures that are probable and estimable. If adverse outcomes of such claims and legal actions are reasonably possible, Management assesses materiality and provides financial disclosure, as appropriate.

As previously disclosed, the Securities and Exchange Commission (“SEC”) is conducting an investigation into the Company'sCompany’s earnings per share (“EPS”) calculation practices. Following receipt of a letter from the SEC in November 2017 regarding its inquiry into those practices followed by a subpoena in March 2018, the Company authorized its outside counsel to conduct an internal investigation, under the direction of the Company’s Audit Committee, into matters related to the SEC subpoena. This investigation was completed in March 2019 and the Company continues to cooperate with the SEC’s investigation.investigation and document requests.

On March 22, 2019, a putative shareholder class action lawsuit was filed against the Company and its Chief Executive Officer in the U.S. District Court for the Eastern District of Pennsylvania. The initial complaint, which was filed by a plaintiff purportedly on behalf of all purchasers of ourthe Company’s securities between April 11, 2017 and March 4, 2019 (the "Class Period"), alleges violations of the federal securities laws in connection with the matters related to the Company'sCompany’s EPS calculation practices. On September 17, 2019, the complaint was amended to, among other things, extend the Class Period to cover the period between April 8, 2014 and March 4, 2019, and to name additional individuals affiliated with the Company as defendants. The plaintiffs seeklead plaintiff seeks unspecified monetary damages and other relief.relief on behalf of the plaintiff class.

While the Company is vigorously defending against all litigation claims asserted, this litigation—along with the ongoing SEC investigation—could result in substantial costs to the Company and a diversion of the Company’s management’s attention and resources, which could harm its business. In addition, the uncertainty of the pending lawsuit or potential filing of additional lawsuits could lead to more volatility and a reduction in the Company’s stock price. Given the early stage of the litigation, atAt this time the Company is unable to reasonably estimate possible losses or form a judgment that an unfavorable outcome is either probable or remote. It is not
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currently possible to assess whether or not the outcome of these proceedings may have a material adverse effect on the Company.

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Government Regulations

The Company’s clientscustomers are concentrated in the healthcare industry and are primarily providers of long-term care.care many of whom have been significantly impacted by COVID-19. For those customers who were impacted, the pandemic has resulted in increased operating costs, reductions in new resident admitants, and reduced census. The revenues of many of the Company’s clientscustomers are highly reliant on Medicare, Medicaid and third party payors’ reimbursement funding rates. New legislation or additional changes in existing regulations could directly impact the governmental reimbursement programs in which the clientscustomers participate. TheThere have been several enacted and proposed federal and state relief measures as a result of COVID-19 which should provide support for these customers during this pandemic, however, the full effectbenefit of any such programs would not be realized until these lawsprograms are fully implemented, and government agencies issue applicable regulations or guidance.guidance and such relief is provided.

Note 16—Subsequent Events

The Company evaluated all subsequent events through the filing date of this Form 10-Q. There were no events or transactions occurring during this subsequent reporting period which require recognition or additional disclosure in these financial statements.

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Item 2.  Management’s Discussion and Analysis of Financial Condition and Results of Operations

Results of Operations

The following discussion is intended to provide the reader with information that will be helpful in understanding our financial statements, including the changes in certain key items when comparing financial statements period to period. We also intend to provide the primary factors that accounted for those changes, as well as a summary of how certain accounting principles affect our financial statements. In addition, we are providing information about the financial results of our two operating segments to further assist in understanding how these segments and their results affect our consolidated results of operations. This discussion should be read in conjunction with our financial statements as of June 30, 20192020 and December 31, 20182019 and the notes accompanying those financial statements.

COVID-19 Considerations

The Company’s priorities during the COVID-19 pandemic are protecting the health and safety of our employees; maximizing the impact of our main services in helping customers with the housekeeping and dietary services needs of their facilities, and deploying the talents of our employees and our resources to help the communities we serve meet and overcome the current challenges. In the quarter ended June 30, 2020, the COVID-19 pandemic did not have a material net impact on our consolidated operating results. Revenues for the quarter ended June 30, 2020 included $17.2 million of COVID-19 supplemental billings, primarily related to employee pay premiums passed through to customers, which were offset by temporary decreases in recurring billings as a result of census-driven cost reductions in staffing and purchasing. In the future, the pandemic may cause reduced demand for our services if, for example, the pandemic results in a recessionary economic environment to the long-term care and skilled nursing industries in which we serve; however since the services that we offer are essential to the daily lives of our customers, we believe that over the long term, there will continue to be strong demand for our services.

Our ability to operate without significant negative operational impact from the COVID-19 pandemic will in part depend on our ability to protect our employees and our supply chain. The Company has endeavored to follow the recommended actions of government and health authorities to protect our employees, with particular measures in place for those working in our customer facilities. For the six months ended June 30, 2020, we maintained the consistency of our operations during the onset of the COVID-19 pandemic. We will continue to innovate in managing our business, coordinating with nursing departments to do our part in the infection prevention and control continuum and remain flexible in responding to our customer-partners. However, the uncertainty resulting from the pandemic could result in an unforeseen disruption to our workforce and supply chain (for example an inability of a key supplier or transportation supplier to source and transport materials) that could negatively impact our operations.

Through June 30, 2020, the pandemic has not negatively impacted the Company’s liquidity position as of such date. Through June 30, 2020, we continue to generate operating cash flows to meet our short-term liquidity needs, and we expect to maintain access to the capital markets. We have also not observed any material impairments of our assets or a significant change in the fair value of our assets due to the COVID-19 pandemic.

For additional information on risk factors related to the pandemic or other risks that could impact our results, please refer to “Risk Factors” in Part II, Item 1A of this Form 10-Q.

Overview

We provide management, administrative and operating expertise and services to the housekeeping, laundry, linen, facility maintenance and dietary service departments of healthcare facilities, including nursing homes, retirement complexes, rehabilitation centers and hospitals located throughout the United States. We believe we are the largest provider of housekeeping and laundry management services to the long-term care industry in the nation,United States, rendering such services to over 3,3003,000 facilities throughout the continental United States as of June 30, 2019.2020.

We provide services primarily pursuant to full service agreements with our clients.customers. Under such agreements, we are responsible for the day-to-day management of the employees located at our clients’customers’ facilities, as well as for the provision of certain supplies. We also provide services on the basis of management-only agreements for a limited number of clients.customers. Under a management-only agreement, we provide management and supervisory services while the clientcustomer facility retains payroll responsibility for the non-supervisory staff. Our agreements with clientscustomers typically provide for a renewable one year service term, cancellable by either party upon 30 to 90 days’ notice after an initial period of 60 to 120 days.

We are organized into two reportable segments: housekeeping, laundry, linen and other services (“Housekeeping”), and dietary department services (“Dietary”).
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Housekeeping consists of managing our clients’customers’ housekeeping departments, which are principally responsible for the cleaning, disinfecting and sanitizing of resident rooms and common areas of the clients’customers’ facilities, as well as the laundering and processing of the bed linens, uniforms, resident personal clothing and other assorted linen items utilized at the clients’customers’ facilities. Upon beginning service with a clientcustomer facility, we typically hire and train the employees previously employed by such facility and assign an on-site manager to supervise and train the front-line personnel and coordinate housekeeping services with other facility support functions in accordance with clientcustomer requests. Such management personnel also oversee the execution of various cost and quality control procedures including continuous training and employee evaluation, and on-site testing for infection control.evaluation.

Dietary consists of managing our clients’customers’ dietary departments, which are principally responsible for food purchasing, meal preparation and professional dietitian services, which include the development of menus that meet the dietary needs of residents. On-site management is responsible for all daily dietary department activities, with regular support provided by a District Manager specializing in dietary services. We also offer clinical consulting services to our dietary clients,customers, which may be provided as a stand-alone service, or bundled with other dietary department services. Upon beginning service with a clientcustomer facility, we typically hire and train the employees previously employed by such facility and assign an on-site manager to supervise and train the front-line personnel and coordinate dietitian services with other facility support functions in accordance with clientcustomer requests. Such management personnel also oversee the execution of various cost and quality control procedures including continuous training and employee evaluation.

At June 30, 2019,2020, Housekeeping services were provided at essentially all of our approximately 3,300 client3,000 customer facilities, generating approximately 49.2%50.2% or $462.0$451.9 million of our total revenues for the six months ended June 30, 2019.2020. Dietary services were provided to over 1,500 clientcustomer facilities at June 30, 20192020 and contributed approximately 50.8%49.8% or $476.2$449.3 million of our total revenues for the six months ended June 30, 2019.2020.


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Three Months Ended June 30, 20192020 and 20182019

The following table summarizes the income statement key components that we use to evaluate our financial performance on a consolidated and reportable segment basis, for the three months ended June 30, 20192020 and 2018.2019. The differences between the reportable segments’ operating results and other disclosed data and our consolidated financial results relate primarily to corporate level transactions and adjustments related to transactions recorded at the reportable segment level which use methods other than generally accepted accounting principles.
Three Months Ended June 30,
2019 2018 % Change 
(in thousands)
Revenues
Housekeeping1
$228,911 $243,402 (6.0)%
Dietary233,190 258,185 (9.7)%
Consolidated$462,101 $501,587 (7.9)%
Costs of services provided
Housekeeping1
$204,107 $215,138 (5.1)%
Dietary223,477 242,614 (7.9)%
Corporate and eliminations(27,099)(21,465)26.2 %
Consolidated$400,485 $436,287 (8.2)%
Selling, general and administrative expense
Corporate and eliminations$38,609 $34,118 13.2 %
Investment and other income, net
Corporate and eliminations1
$1,393 $2,845 (51.0)%
Interest expense
Corporate and eliminations1
$783 $711 10.1 %
Income (loss) before income taxes
Housekeeping$24,804 $28,264 (12.2)%
Dietary9,713 15,571 (37.6)%
Corporate and eliminations(10,900)(10,519)(3.6)%
Consolidated$23,617 $33,316 29.1 %

1.Prior year Housekeeping and Corporate revenues, costs of services provided and investment and other income, net were revised for the presentation of the revenue and expenses associated with our wholly-owned captive insurance subsidiary. Refer to Note 1—Description of Business and Significant Accounting Policies herein for additional disclosure regarding the revision.
Three Months Ended June 30,
20202019% Change
(in thousands)
Revenues
Housekeeping$227,650  $228,911  (0.6)%
Dietary224,379  233,190  (3.8)%
Consolidated$452,029  $462,101  (2.2)%
Costs of services provided
Housekeeping$202,392  $204,107  (0.8)%
Dietary205,711  223,477  (7.9)%
Corporate and eliminations(20,586) (27,099) (24.0)%
Consolidated$387,517  $400,485  (3.2)%
Selling, general and administrative expense
Corporate and eliminations$41,465  $38,609  7.4 %
Investment and other income, net
Corporate and eliminations$7,745  $1,393  456.0 %
Interest expense
Corporate and eliminations$(380) $(783) (51.5)%
Income (loss) before income taxes
Housekeeping$25,258  $24,804  1.8 %
Dietary18,668  9,713  92.2 %
Corporate and eliminations(13,514) (10,900) (24.0)%
Consolidated$30,412  $23,617  28.8 %

Housekeeping revenues represented approximately 49.5%50.4% of consolidated revenues for the three months ended June 30, 2019.2020. Dietary revenues represented approximately 50.5%49.6% of consolidated revenues for the three months ended June 30, 2019.2020.

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The following table sets forth the ratio of certain items to consolidated revenues:
Three Months Ended June 30,Three Months Ended June 30,
2019 2018 20202019
RevenuesRevenues100.0 %100.0 %Revenues100.0 %100.0 %
Operating costs and expenses:Operating costs and expenses:Operating costs and expenses:
Costs of services providedCosts of services provided86.7 %87.0 %Costs of services provided85.7 %86.7 %
Selling, general and administrative expenseSelling, general and administrative expense8.4 %6.8 %Selling, general and administrative expense9.2 %8.4 %
Other income (expense):Other income (expense):Other income (expense):
Investment and other income, netInvestment and other income, net0.3 %0.6 %Investment and other income, net1.7 %0.3 %
Interest expenseInterest expense(0.2)%(0.1)%Interest expense(0.1)%(0.2)%
Income before income taxesIncome before income taxes5.0 %6.7 %Income before income taxes6.7 %5.0 %
Income taxIncome tax1.2 %1.5 %Income tax1.6 %1.2 %
Net incomeNet income3.8 %5.2 %Net income5.1 %3.8 %

Revenues

Consolidated

Consolidated revenues decreased 7.9%2.2% to $462.1$452.0 million for the three months ended June 30, 20192020 compared to $501.6$462.1 million for the corresponding period in 2018,2019, as a result of the factors discussed below under Reportable Segments.

Reportable Segments

Housekeeping and Dietary revenues decreased 6.0%0.6% and 9.7%3.8%, respectively, during the three months ended June 30, 20192020 compared to the corresponding period in 2018, partially2019, primarily driven by the terminationCompany exiting facilities in conjunction with operator transitions where we have been unable to come to agreeable terms. Revenue for the three months ended June 30, 2020 included $17.2 million of severalCOVID-19 supplemental billings, primarily related to employee pay premiums passed through to customers, and with respect to Dietary, adjustments to the Company's contractual relationship with Genesis Healthcare® (“Genesis”). Effective December 1, 2018, Genesis assumed responsibility for direct payment to suppliers for food purchases. HCSG will continue to manage food procurement, andwhich were offset by temporary decreases in recurring billings as a result maintainof census-driven cost reductions in staffing and purchasing.

As of the same benefitsthree months ended June 30, 2020, our revenues were not adversely impacted by COVID-19. The full impact of purchasing scale.COVID-19 is not yet known at this time.

Costs of Services Provided

Consolidated

Consolidated costs of services provided decreased 8.2%3.2% to $387.5 million for the three months ended June 30, 2020 compared to $400.5 million for the three months ended June 30, 2019 compared to $436.3 million for2019. During the three months ended June 30, 2018.2020, costs of services related to COVID-19 were primarily re-billed back to our customers. Future increases to both labor and supplies expense as a result of COVID-19 are possible, however we anticipate to be reimbursed from our customers for most COVID-19 related costs which are outside the scope of services or supplies which we are contractually obligated. The terms in our service agreements support this anticipation and the expectation of our customers' eligibility for additional reimbursement under enacted and proposed government regulations.

The following table provides a comparison of key indicators we consider when managing the consolidated costs of services provided:
Three Months Ended June 30,Three Months Ended June 30,
Costs of Services Provided - Key Indicators as a % of Consolidated RevenueCosts of Services Provided - Key Indicators as a % of Consolidated Revenue20192018ChangeCosts of Services Provided - Key Indicators as a % of Consolidated Revenue20202019Change
Bad debt provisionBad debt provision0.6%  0.4%  0.2%  Bad debt provision0.9%0.6%0.3%
Self-insurance costsSelf-insurance costs2.9%  2.7%  0.2%  Self-insurance costs2.8%2.9%(0.1)%
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The increase in the bad debt provision was impacted by the current aging of our accounts receivables as well as elevated write-offs during the quarter of certain balances deemed uncollectible. Effective January 1, 2020, the Company adopted the ASC 326 accounting guidance which changed the Company’s procedures for estimating its bad debt provision. Under ASC 326, the Company now records a provision for bad debt based on management’s forecast of expected future credit losses. Prior to ASC 326, the Company recorded a provision for bad debt based solely on accounts and notes receivables which were identified as impaired.

Reportable Segments

Costs of services provided for Housekeeping, as a percentage of Housekeeping revenues, increaseddecreased to 89.2%88.9% for the three months ended June 30, 20192020 from 88.4%89.2% in the corresponding period in 2018.2019. Costs of services provided for Dietary, as a percentage of Dietary revenues, increaseddecreased to 95.8%91.7% for the three months ended June 30, 20192020 from 94.0%95.8% in the corresponding period in 2018.2019.

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The following table provides a comparison of the key indicators we consider when managing costs of services provided at the segment level, as a percentage of the respective segment’s revenues:
Three Months Ended June 30,Three Months Ended June 30,
Costs of Services Provided - Key Indicators as a % of Segment RevenueCosts of Services Provided - Key Indicators as a % of Segment Revenue20192018ChangeCosts of Services Provided - Key Indicators as a % of Segment Revenue20202019Change
Housekeeping labor and other labor-related costsHousekeeping labor and other labor-related costs79.6%  78.9%  0.7%  Housekeeping labor and other labor-related costs80.7%79.6%1.1%
Housekeeping suppliesHousekeeping supplies7.5%  8.0%  (0.5)% Housekeeping supplies6.6%7.5%(0.9)%
Dietary labor and other labor-related costsDietary labor and other labor-related costs63.7%  57.8%  5.9%  Dietary labor and other labor-related costs63.8%63.7%0.1%
Dietary suppliesDietary supplies29.7%  33.9%  (4.2)% Dietary supplies26.2%29.7%(3.5)%

Variations within these key indicators relate to the provision of services at new facilities and changes in the mix of clientscustomers for whom we provide supplies or do not provide supplies. Management focuses on building efficiencies and managing labor and other costs at the facility level, as well as managing supply chain costs, for new and existing facilities. The increase in dietary labor and the reduction in dietary supplies cost was primarily a result of a modification of our contractual relationship with Genesis.

Consolidated Selling, General and Administrative Expense 

Included in selling, general and administrative expense are gains and losses associated with changes in the value of investments under the deferred compensation plan. These investments represent the amounts held on behalf of the participating employees and changes in the value of these investments affect the amount of our deferred compensation liability. Gains on the plan investments during the three months ended June 30, 20192020 and 20182019 increased our total selling, general and administrative expense for thesethose periods. During the three months ended June 30, 2020, we incurred an increase to certain costs related to COVID-19, however such costs were immaterial. There is a possibility for additional increased selling, general and administrative expense related to the pandemic but such costs at this time are not expected to be material.

Excluding the change in the deferred compensation plan described above, consolidated selling, general and administrative expense increased $3.9decreased $2.1 million or 11.6%, to 8.0% of consolidated revenues,5.7% for the three months ended June 30, 20192020 compared to the corresponding period in 2018.2019. The increasedecrease was primarily a result of increasedhigher legal and other professional fees incurred during 2019 in connection with the Company's internal investigation related to the Securities and Exchange Commission's ("SEC") inquiry regarding the Company's earnings per share calculation practices.

The table below summarizes the changes in these components of selling, general and administrative expense:
Three Months Ended June 30,Three Months Ended June 30,
2019 2018 $ Change% Change20202019$ Change% Change
(in thousands) (dollar amounts in thousands)
Selling, general and administrative expense excluding change in deferred compensation liabilitySelling, general and administrative expense excluding change in deferred compensation liability$37,088 $33,231 $3,857 11.6 %Selling, general and administrative expense excluding change in deferred compensation liability$34,974  $37,088  $(2,114) (5.7)%
Gain on deferred compensation plan investmentsGain on deferred compensation plan investments1,521 887 634 71.5 %Gain on deferred compensation plan investments6,491  1,521  4,970  326.8 %
Selling, general and administrative expenseSelling, general and administrative expense$38,609 $34,118 $4,491 13.2 %Selling, general and administrative expense$41,465  $38,609  $2,856  7.4 %

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Consolidated Investment and Other Income, net

Investment and other income decreased 51.0%increased 456.0% for the three months ended June 30, 20192020 compared to the corresponding 20182019 period, primarily due to favorable market fluctuations in the value of our trading security investments representing the funding for our deferred compensation plan. Realized gains and losses on our available-for-sale municipal bonds also impacted consolidated investment income.

Consolidated Interest Expense

Consolidated interest expense increased 10.1%decreased 51.5% to $0.4 million for the three months ended June 30, 20192020 compared to the corresponding 20182019 period due to an increase in the Company's cost of borrowing under its $475 million bank line of credit compared to the Company's previous credit agreement which expired during the fourth quarter of 2018.fewer interquarter borrowings.

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Consolidated Income Taxes

During the three months ended June 30, 2019,2020, the Company recognized a provision for income taxes of $7.3 million, or 24.0% effective tax rate, versus $5.4 million, versus $7.5 millionor 23.0% effective tax rate, for the same period in 2018.2019. The increase to the Company tax
rate related to discrete items from stock compensation expense. The Company’s estimate for the 2020 effective tax rate has not been adjusted for any impact related to COVID-19 as the impact on the Company's effective tax rate at this time is not expected to be material.

The actual annual effective tax rate will be impacted by the tax effects of option exercises or vested awards, which are treated as discrete items in the reporting period in which they occur, and therefore cannot be considered in the calculation of the estimated annual effective tax rate. The impact on our income tax provision for the three months ended June 30, 20192020 for such discrete items was not material.

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Six Months Ended June 30, 20192020 and 20182019

The following table summarizes the income statement key components that we use to evaluate our financial performance on a consolidated and reportable segment basis, for the six months ended June 30, 20192020 and 2018.2019. The differences between the reportable segments’ operating results and other disclosed data and our consolidated financial results relate primarily to corporate level transactions and adjustments related to transactions recorded at the reportable segment level which use methods other than generally accepted accounting principles.
Six Months Ended June 30,
2019 2018 % Change 
(in thousands)
Revenues
Housekeeping1
$462,045 $488,563 (5.4)%
Dietary476,167 513,586 (7.3)%
Consolidated$938,212 $1,002,149 (6.4)%
Costs of services provided
Housekeeping1
$410,734 $431,702 (4.9)%
Dietary451,030 483,285 (6.7)%
Corporate and eliminations(34,014)(9,704)250.5 %
Consolidated$827,750 $905,283 (8.6)%
Selling, general and administrative expense
Corporate and eliminations$79,710 $67,895 17.4 %
Investment and interest income
Corporate and eliminations1
$6,596 $4,385 50.4 %
Interest expense
Corporate and eliminations1
$1,839 $1,435 28.2 %
Income (loss) before income taxes
Housekeeping$51,311 $56,861 (9.8)%
Dietary25,137 30,301 (17.0)%
Corporate and eliminations(40,939)(55,241)(25.9)%
Consolidated$35,509 $31,921 11.2 %

Six Months Ended June 30,
20202019% Change
(in thousands)
Revenues
Housekeeping$451,943  $462,045  (2.2)%
Dietary449,236  476,167  (5.7)%
Consolidated$901,179  $938,212  (3.9)%
Costs of services provided
Housekeeping$402,744  $410,734  (1.9)%
Dietary416,239  451,030  (7.7)%
Corporate and eliminations(44,310) (34,014) 30.3 %
Consolidated$774,673  $827,750  (6.4)%
Selling, general and administrative expense
Corporate and eliminations$71,482  $79,710  (10.3)%
Investment and interest income
Corporate and eliminations$2,918  $6,596  (55.8)%
Interest expense
Corporate and eliminations$(748) $(1,839) (59.3)%
Income (loss) before income taxes
Housekeeping$49,199  $51,311  (4.1)%
Dietary32,997  25,137  31.3 %
Corporate and eliminations(25,002) (40,939) (38.9)%
Consolidated$57,194  $35,509  61.1 %
1.Prior year Housekeeping and Corporate revenues, costs of services provided and investment and other income, net were revised for the presentation of the revenue and expenses associated with our wholly-owned captive insurance subsidiary. Refer to Note 1—Description of Business and Significant Accounting Policies herein for additional disclosure regarding the revision.

Housekeeping revenues represented 49.2% of consolidated revenues for the six months ended June 30, 2019. Dietary revenues represented approximately 50.8% of consolidated revenues for the six months ended June 30, 2019.

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The following table sets forth the ratio of certain items to consolidated revenues:
Six Months Ended June 30,Six Months Ended June 30,
2019 2018 20202019
RevenuesRevenues100.0 %100.0 %Revenues100.0 %100.0 %
Operating costs and expenses:Operating costs and expenses:Operating costs and expenses:
Costs of services providedCosts of services provided88.2 %90.3 %Costs of services provided86.0 %88.2 %
Selling, general and administrative expenseSelling, general and administrative expense8.5 %6.8 %Selling, general and administrative expense7.9 %8.5 %
Other income (expense):Other income (expense):Other income (expense):
Investment and other income, netInvestment and other income, net0.7 %0.4 %Investment and other income, net0.3 %0.7 %
Interest expenseInterest expense(0.2)%(0.1)%Interest expense(0.1)%(0.2)%
Income before income taxesIncome before income taxes3.8 %3.2 %Income before income taxes6.3 %3.8 %
Income taxIncome tax0.9 %0.6 %Income tax1.5 %0.9 %
Net incomeNet income2.9 %2.6 %Net income4.8 %2.9 %

Revenues

Consolidated

Consolidated revenues decreased 6.4%3.9% to $0.9 billion$901.2 million for the six months ended June 30, 20192020 compared to $1.0 billion$938.2 million for the corresponding period in 20182019 as a result of the factors discussed below under Reportable Segments.

Reportable Segments

Housekeeping and Dietary revenues decreased 5.4%2.2% and 7.3%5.7%, respectively, during the six months ended June 30, 20192020 compared to the corresponding period in 2018,2019, partially driven by the termination of several customers and with respect to Dietary, adjustmentsdue to the Company's contractual relationshipCompany exiting facilities in conjunction with Genesis.operator transitions where we have been unable to come to agreeable terms, typically including accelerated payment and stricter credit terms with new operators.

Revenue for the six months ended June 30, 2020 included $17.2 million of COVID-19 supplemental billings, primarily related to employee pay premiums passed through to customers, which were offset by temporary decreases in recurring billings as a result of census-driven cost reductions in staffing and purchasing.

Costs of services provided

Consolidated

Consolidated costs of services provided decreased 8.6%6.4% to $0.8 billion$774.7 million for the six months ended June 30, 20192020 compared to $0.9 billion$827.8 million for the six months ended June 30, 2018.2019.

The following table provides a comparison of key indicators we consider when managing the consolidated costs of services provided:
Six Months Ended June 30,Six Months Ended June 30,
Costs of Services Provided - Key Indicators as a % of Consolidated RevenueCosts of Services Provided - Key Indicators as a % of Consolidated Revenue20192018ChangeCosts of Services Provided - Key Indicators as a % of Consolidated Revenue20202019Change
Bad debt provisionBad debt provision2.3%  3.9%  (1.6)% Bad debt provision0.7%2.3%(1.6)%
Self-insurance costsSelf-insurance costs2.8%  2.6%  0.2%  Self-insurance costs2.8%2.8%—%
The decrease in the bad debt provision is related to our current assessment of the collectability of our accounts and notes receivable during the six months ended June 30, 2019. Our 20182020. Additionally we incurred higher than normal bad debt provision was adversely impacted by the corporate restructurings of two privately-held, multi-state operators. Our provision forexpense during the six months ended June 30, 2019 of $21.5 million was primarily relateddue to the out-of-court restructuring of a privately held Northeast based operator that occurred during the first quarter.quarter of 2019. Effective January 1, 2020, the Company adopted the ASC 326 accounting guidance which changed the Company’s procedures for estimating its bad debt provision. Under ASC 326, the Company now records a provision for bad debt based on management’s forecast of expected future credit losses. Prior to ASC 326, the Company recorded a provision for bad debt based solely on accounts and notes receivables which were identified as impaired.

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Reportable Segments

Costs of services provided for Housekeeping, as a percentage of Housekeeping revenues, increased to 88.9%89.1% for the six months ended June 30, 20192020 from 88.4%88.9% in the corresponding period in 2018.2019. Costs of services provided for Dietary, as a percentage of Dietary revenues, increaseddecreased to 94.7%92.7% for the six months ended June 30, 20192020 from 94.1%94.7% in the corresponding period in 2018.2019.

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The following table provides a comparison of the key indicators we consider when managing costs of services provided at the segment level, as a percentage of the respective segment’s revenues:
Six Months Ended June 30,Six Months Ended June 30,
Costs of Services Provided - Key Indicators as a % of Segment RevenueCosts of Services Provided - Key Indicators as a % of Segment Revenue20192018ChangeCosts of Services Provided - Key Indicators as a % of Segment Revenue20202019Change
Housekeeping labor and other labor-related costsHousekeeping labor and other labor-related costs79.3%  78.8%  0.5%  Housekeeping labor and other labor-related costs80.1%79.3%0.8%
Housekeeping suppliesHousekeeping supplies7.6%  8.0%  (0.4)% Housekeeping supplies7.1%7.6%(0.5)%
Dietary labor and other labor-related costsDietary labor and other labor-related costs62.7%  57.1%  5.6%  Dietary labor and other labor-related costs63.7%62.7%1.0%
Dietary suppliesDietary supplies29.6%  34.9%  (5.3)% Dietary supplies26.9%29.6%(2.7)%

Variations within these key indicators relate to the provision of services at new facilities and changes in the mix of clientscustomers for whom we provide supplies or do not provide supplies. Management focuses on building efficiencies and managing labor and other costs at the facility level, as well as managing supply chain costs, for new and existing facilities. The increase in dietary labor and the reduction in dietary supplies cost was primarily a result of a modification of our contractual relationship with Genesis.

Selling, General and Administrative Expense

Included in selling, general and administrative expense are gains and losses associated with changes in the value of investments under the deferred compensation plan. These investments represent the amounts held on behalf of the participating employees and changes in the value of these investments affect the amount of our deferred compensation liability. Gains on the plan investments during the six months ended June 30, 20192020 and 20182019 increased our total selling, general and administrative expense for these periods. During the six months ended June 30, 2020, we incurred an increase to certain costs related to COVID-19, however such costs were immaterial. There is a possibility for additional increased selling, general and administrative expense related to the pandemic.

Excluding the change in the deferred compensation plan described above, consolidated selling, general and administrative expense increased $8.0decreased $4.1 million or 12.0% of consolidated revenues,5.4% for the six months ended June 30, 20192020 compared to the corresponding period in 2018.2019. The increasedecrease was primarily a result of increasedhigher legal and other professional fees incurred during 2019 in connection with the Company's internal investigation related to the Securities and Exchange Commission'sSEC's inquiry regarding the Company's earnings per share calculation practices.

The table below summarizes the changes in these components of selling, general and administrative expense:
Six Months Ended June 30,Six Months Ended June 30,
2019 2018 $ Change% Change20202019$ Change% Change
(in thousands) (dollar amounts in thousands)
Selling, general and administrative expense excluding change in deferred compensation liabilitySelling, general and administrative expense excluding change in deferred compensation liability$74,771 $66,777 $7,994 12.0 %Selling, general and administrative expense excluding change in deferred compensation liability$70,719  $74,771  $(4,052) (5.4)%
Gain on deferred compensation plan investmentsGain on deferred compensation plan investments4,939 1,118 3,821 341.8 %Gain on deferred compensation plan investments763  4,939  (4,176) (84.6)%
Selling, general and administrative expenseSelling, general and administrative expense$79,710 $67,895 $11,815 17.4 %Selling, general and administrative expense$71,482  $79,710  $(8,228) (10.3)%

Consolidated Investment and Interest Income, net

Investment and other income increased 50.4%decreased 55.8% for the six months ended June 30, 20192020 compared to the corresponding 20182019 period, primarily due to favorable market fluctuations in the value of our trading security investments representing the funding for our deferred compensation plan. Realized gains and losses on our available-for-sale municipal bonds also impacted consolidated investment income.

Consolidated Interest Expense

Consolidated interest expense increased 28.2%decreased 59.3% to $0.7 million for the six months ended June 30, 20192020 compared to the corresponding 20182019 period due to an increase in the Company's costs of borrowing under its $475 million bank line of credit compared to the Company's previous credit agreement which expired during the fourth quarter of 2018.fewer interquarter borrowings.


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Consolidated Income Taxes

During the six months ended June 30, 20192020 and 2018,2019, the Company recognized a provision for income taxes of $13.9 million, or 24.3% and $8.2 million and $6.0 million,or 23.0%, respectively. The increase to the Company tax rate related to discrete items from stock compensation expense. The Company’s estimate for the 2020 effective tax rate has not been adjusted for any impacts related to COVID-19 as the impact at this time is not expected to be material.

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The actual annual effective tax rate will be impacted by the tax effects of option exercises or vested awards, which are treated as discrete items in the reporting period in which they occur, and therefore cannot be considered in the calculation of the estimated annual effective tax rate. The impact on our income tax provision for the six months ended June 30, 20192020 for such discrete items was not material.

Liquidity and Capital Resources

Cash generated through operations is our primary source of liquidity. At June 30, 2019,2020, we had cash, cash equivalents and marketable securities of $95.7$170.4 million and working capital of $357.6$354.0 million, compared to December 31, 20182019 cash, cash equivalents and marketable securities of $102.4$118.0 million and working capital of $344.7$367.1 million. Our current ratio was 3.43.1 to 1 at June 30, 20192020 versus 3.13.5 to 1 at December 31, 2018.2019. Marketable securities represent fixed income investments that are highly liquid and can be readily purchased or sold through established markets. Such securities are held by our captive insurance company to satisfy capital requirements of the state regulator related to captive insurance companies.

For the six months ended June 30, 20192020 and 2018,2019, our cash flows were as follows:
Six Months Ended June 30,Six Months Ended June 30,
2019 2018 20202019
(in thousands) (in thousands)
Net cash provided by operating activitiesNet cash provided by operating activities$20,339 $27,395 Net cash provided by operating activities$92,383  $20,339  
Net cash used in investing activitiesNet cash used in investing activities$(3,498)$(6,028)Net cash used in investing activities$(2,688) $(3,498) 
Net cash used in financing activitiesNet cash used in financing activities$(26,710)$(17,769)Net cash used in financing activities$(38,915) $(26,710) 

Operating Activities

Our primary sources of cash from operating activities are the revenues generated from our Housekeeping and Dietary services. Our primary uses of cash from operating activities are the funding of our payroll and other personnel-related costs, as well as the costs of supplies used in providing our services. TheFor the six months ended June 30, 2020 cash flow from operations included a $15.4 million increase which related to the deferral of payroll taxes under the CARES Act. Such deferral, along with the timing of cash receipts and cash payments, are the primary drivers of the period-over-period changes in net cash provided by operating activities.

We have not changed our expectations on future cash flows from operating activities due to COVID-19. We anticipate that several of our customers may experience changes in their cash flows however we will continue to pursue collections in accordance with our service agreements.

Investing Activities

Our principal uses of cash for investing activities are the purchases of marketable securities and capital expenditures such as those for housekeeping and food service equipment, computer software and equipment, and furniture and fixtures (see “Capital Expenditures” below for additional information). Such uses of cash are partially offset by proceeds from sales of marketable securities.

Our investments in marketable securities are primarily comprised of tax-exempt municipal bonds and are intended to achieve our goal of preserving principal, maintaining adequate liquidity and maximizing returns subject to our investment guidelines. Our investment policy limits investment to certain types of instruments issued by institutions primarily with investment-grade ratings and places restrictions on concentration by type and issuer.

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Financing Activities

The primary use of cash for financing activities is the payment of dividends. We have paid regular quarterly cash dividends since the second quarter of 2003. During 2019,2020, we paid regular quarterly cash dividends to shareholders totaling $29.3$30.2 million as follows:
Quarter EndedQuarter Ended
June 30, 2019March 31, 2019June 30, 2020March 31, 2020
(amounts in thousands, except per share data)(amounts in thousands, except per share data)
Cash dividend paid per common shareCash dividend paid per common share$0.19750 $0.19625 Cash dividend paid per common share$0.20250  $0.20125  
Total cash dividends paidTotal cash dividends paid$14,688 $14,588 Total cash dividends paid$15,128  $15,033  
Record dateRecord dateMay 24, 2019February 15, 2019Record dateMay 22, 2020February 28, 2020
Payment datePayment dateJune 28, 2019March 22, 2019Payment dateJune 26, 2020March 27, 2020

The dividends paid to shareholders during the six months ended June 30, 20192020 were funded by cash generated from operations. Our Board of Directors reviews our dividend policy on a quarterly basis. Although there can be no assurance that we will continue to pay dividends or regarding the amount of future dividend payments, we expect to continue to pay a regular
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quarterly cash dividend. In connection with the establishment of our dividend policy, we adopted a Dividend Reinvestment Plan in 2003.

The primary source of cash from financing activities is the net borrowings under our bank line of credit. We borrow for general corporate purposes as needed throughout the year. The outstanding short-term borrowings balance as of June 30, 2019 relates to cash flow requirements due to the timing of cash receipts and cash payments. Another source of cash from financing activities are the proceeds from the exercise of stock options by employees and directors.

We remain authorized to repurchase 1.7 million shares of our Common Stockcommon stock pursuant to previous Board of Directors’ authorization. During the three and six months ended June 30, 20192020 and 2018,2019, we repurchased our Common Stockcommon stock as part of the dividend reinvestment related to treasury shares held within the Deferred Compensation Plan. The number of shares and value of shares repurchased were immaterial for the three and six months ended June 30, 20192020 and 2018.2019.

Line of Credit

At June 30, 2019,2020, we had a $475 million bank line of credit on which to draw for general corporate purposes. Amounts drawn under the line of credit are payable upon demand and generally bear interest at a floating rate, based on our leverage ratio, and starting at LIBOR plus 115 basis points (or if LIBOR becomes unavailable, the higher of the Overnight Bank Funding Rate, plus 50 basis points and the Prime Rate). At June 30, 2019,2020, there were $30.0 million inno borrowings under the line of credit.

The line of credit requires us to satisfy two financial covenants. The covenants and their respective status at June 30, 20192020 were as follows:
Covenant Descriptions and RequirementsAs of June 30, 20192020
Funded debt 1 to EBITDA 2 ratio: less than 3.50 to 1.00
0.620.24
EBITDA to Interest Expense ratio: not less than 3.00 to 1.0035.0552.77
1.All indebtedness for borrowed money including, but not limited to, capitalized lease obligations, reimbursement obligations in respect of letters of credit and guarantees of any such indebtedness.
2.Net income plus interest expense, income tax expense, depreciation, amortization, stock compensation expense and extraordinary non-recurring losses/gains.

As noted above, we were in compliance with our financial covenants at June 30, 20192020 and we expect to remain in compliance. The line of credit expires on December 21, 2023. We believe that our existing capacity under the line of credit provides adequate liquidity considering the potential impact of COVID-19.

LIBOR is expected to be discontinued after 2021. Our line of credit agreement provides procedures for determining a replacement or alternative rate in the event that LIBOR is unavailable. However, there can be no assurances as to whether such replacement or alternative rate will be more or less favorable than LIBOR. We intend to monitor the developments with respect to the potential phasing out of LIBOR after 2021 and will work with our lenders to ensure any transition away from LIBOR will have minimal impact on our financial condition. We however can provide no assurances regarding the impact of the discontinuation of LIBOR on the interest rate that we would be required to pay or on our financial condition.

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At June 30, 2019,2020, we also had outstanding $62.7$64.9 million in irrevocable standby letters of credit, which relate to payment obligations under our insurance programs.

Accounts and Notes Receivable

Decisions to grant or to extend credit to customers are made on a case-by-case basis and based on a number of qualitative and quantitative factors related to the particular client as well as the general risks associated with operating within the healthcare industry.

Fluctuations in net accounts and notes receivable are attributable to a variety of factors including, but not limited to, the timing of cash receipts from customers, the Company’s assessment of collectability and corresponding provision for bad debt expense and the inception, transition or termination of client relationships.

We deploy significant resources and have invested in tools and processes to optimize our credit and collections efforts. When appropriate, we utilize interest-bearing promissory notes as an alternative to accounts receivable to further enhance the collectability of amounts due by memorializing the amount and related payment schedule as well as securing additional business protections and guarantees.

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Summarized below are the balances in our allowance for doubtful accounts, along with the provision for bad debts and net write-offs for each quarter during the six months ended June 30, 2019. The aggregate client account balances to which the reserve balances relate totaled $115.7 million, $134.0 million, $115.7 million as of December 31, 2018, March 30, 2019 and June 30, 2019, respectively.
Allowance for Doubtful Accounts
(in thousands)
Balance December 31, 2018$57,209 
Provision for bad debts18,470 
Net write-offs of client accounts receivable(7,049)
Balance March 31, 201968,630 
Provision for bad debts2,995 
Net write-offs of client accounts receivable(18,206)
Balance June 30, 2019$53,419 

We evaluate our notes receivable for impairment quarterly and on an individual client basis. Notes receivable are generally evaluated for impairment when the respective clients are in bankruptcy, are subject to collections activity or are slow payers that are experiencing financial difficulties. In the event that the evaluation results in a determination that a note receivable is impaired, it is valued at the present value of expected future cash flows or at the market value of related collateral.
A summary schedule of our impaired notes receivable, net of interest, and the related reserve of such notes, for the six months ended June 30, 2019 is as follows:
Balance
December 31, 2018
AdditionsDeductionsBalance
June 30, 2019
(in thousands)
Impaired notes receivable$25,704 $3,302 $(527)$28,479 
Reserve for impaired notes receivable$13,472 $2,927 $(497)$15,902 

Capital Expenditures

The level of capital expenditures is generally dependent on the number of new clientscustomers obtained. Such capital expenditures primarily consist of housekeeping and food service equipment purchases, laundry and linen equipment installations, computer hardware and software, and furniture and fixtures. Although we have no specific material commitments for capital expenditures through the end of calendar year 2019,2020, we estimate that for 20192020 we will have capital expenditures of approximately $5.0 million to $7.0 million.$6.0 million, of which we have made $1.8 million through June 30, 2020. We believe that our cash from operations, existing cash and cash equivalents balance and credit line will be adequate for the foreseeable future to satisfy the needs of our operations and to fund our anticipated growth. However, should these sources not be sufficient, we would seek to obtain necessary capital from such sources as long-term debt or equity financing.

Material Off-Balance Sheet Arrangements

We have no material off-balance sheet arrangements, other than our irrevocable standby letter of credit previously discussed.

Critical Accounting Policies and Estimates

Our significant accounting policies are described in the notes to the consolidated financial statements included in our Annual Report on Form 10-K (the "Form 10-K") for the period ended December 31, 2018.2019. As described in such notes, we recognize revenue in the period in which the performance obligation is satisfied. Refer to our Management'sManagement’s Discussion and Analysis of Financial Condition and Results of Operations included in ourthe Form 10-K filed with the SEC on March 18, 2019.10-K.

In preparing our financial statements, management is required to make estimates and assumptions that, among other things, affect the reported amounts of assets, liabilities, revenue and expenses. These estimates and assumptions are most significant wherewhen they involve levels of subjectivity and judgment necessary to account for highly uncertain matters or matters susceptible to change, and where they can have a material impact on our financial condition and operating performance. If actual results were to differ materially from the estimates made, the reported results could be materially affected.

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Critical accounting estimates and the related assumptions are evaluated periodically as conditions warrant, and changes to such estimates are recorded as new information or changed conditions require.

New Accounting Standard Updates

See Note 1—Description of Business and Significant Accounting Policies herein to the condensed consolidated financial statements for a full description of recent accounting standard updates, including the expected dates of adoption.

Item 3.  Quantitative and Qualitative Disclosures About Market Risk

At June 30, 2019,2020, we had $95.7$170.4 million in cash, cash equivalents and marketable securities. The fair valuesvalue of all of our cash equivalents and marketable securities are determined based on “Level 1” or “Level 2” inputs, which are based upon quoted prices for identical or similar instruments in markets that are not active, and model-based valuation techniques for which all significant assumptions are observable in the market. We place our cash investments in instruments that meet credit quality standards, as specified in our investment policy guidelines.

Investments in both fixed-rate and floating-rate investments carry a degree of interest rate risk. The market value of fixed rate securities may be adversely impacted by an increase in interest rates, while floating rate securities may produce less income than expected if interest rates fall. Due in part to these factors, our future investment income may fall short of expectations due to changes in interest rates or if there is a decline in the fair value of our investments.

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Item 4. Controls and Procedures

Evaluation of Disclosure Controls and Procedures

Disclosure controls and procedures are intended to ensure that information required to be disclosed in our reports under the Securities Exchange Act of 1934, as amended (the “Exchange Act”), such as this Form 10-Q, is reported in accordance with Securities and Exchange Commission rules. Disclosure controls are also intended to ensure that such information is accumulated and communicated to Management, including the President and Chief Executive Officer and Chief Financial Officer, as appropriate, to allow timely decisions regarding required disclosure.

Based on their evaluation as of June 30, 2019,2020, pursuant to Exchange Act Rule 13a-15(b), our Management, including our President and Chief Executive Officer and Chief Financial Officer, believe our disclosure controls and procedures (as defined in Exchange Act 13a-15(e)) are effective.

Changes in Internal Controls over Financial Reporting

During the first quarter of 2019, the Company implemented a new Enterprise Resource Planning system ("ERP"). As a result of this implementation, the Company modified certain existing internal controls as well as implemented new controls and procedures related to the new ERP. The Company continued to evaluate the design and operating effectiveness of these internal controls during the second quarter of 2019.

Except with respect to the continued implementation of the ERP, thereThere were no changes in the Company'sCompany’s internal controls over financial reporting that occurred during the three or six months ended June 30, 20192020 that have materially affected, or are reasonably likely to materially affect, the Company’s internal control over financial reporting. The Company continues to review its disclosure controls and procedures, including its internal control over financial reporting, and may from time to time make changes aimed at enhancing their effectiveness and to ensure that the Company’s systems evolve with its business.

Certifications

Certifications of the Principal Executive Officer and Principal Financial and Accounting Officer regarding, among other items, disclosure controls and procedures are included as exhibits to this Form 10-Q.

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PART II — OTHER INFORMATION

Item 1. Legal Proceedings

In the normal course of business, the Company is involved in various administrative and legal proceedings, including labor and employment, contracts, personal injury, and insurance matters.

As previously disclosed, the SEC is conducting an investigation into our EPS calculation practices. Following receipt of a letter from the SEC in November 2017 regarding its inquiry into those practices followed by a subpoena in March 2018, we authorized our outside counsel to conduct an internal investigation, under the direction of the Company’s Audit Committee, into matters related to the SEC subpoena. This investigation was completed in March 2019 and we continue to cooperate with the SEC’s investigation.investigation and document requests.

On March 22, 2019, a putative shareholder class action lawsuit was filed against the Company and our Chief Executive Officer in the U.S. District Court for the Eastern District of Pennsylvania. The initial complaint, which was filed by a plaintiff purportedly on behalf of all purchasers of our securities between April 11, 2017 and March 4, 2019, alleges violations of the federal securities laws in connection with the matters related to our EPS calculation practices. On September 17, 2019, the complaint was amended to, among other things, extend the Class Period to cover the period between April 8, 2014 and March 4, 2019, and to name additional individuals affiliated with the Company as defendants. The plaintiffs seeklead plaintiff seeks unspecified monetary damages and other relief.relief on behalf of the plaintiff class.

While the Company is vigorously defending against all litigation claims asserted, this litigation—along with the ongoing SEC investigation—could result in substantial costs to the Company and a diversion of the Company’s management’s attention and resources, which could harm its business. In addition, the uncertainty of the pending lawsuit or potential filing of additional lawsuits could lead to more volatility and a reduction in the Company’s stock price. Given the early stage of the litigation, atAt this time the Company is unable to reasonably estimate possible losses or form a judgment that an unfavorable outcome is either probable or remote.

In light of the uncertainties involved in such proceedings, the ultimate outcome of a particular matter could become material to the Company’s results of operations for a particular period depending on, among other factors, the size of the loss or liability imposed and the level of the Company’s operating income for that period.

Item 1A. Risk Factors

The SEC’s investigation into our earnings per share (“EPS”) calculation practices could result in potential sanctionsCOVID-19 and other pandemics, epidemics, or penalties, distraction to our management and result in further litigation from third parties, eachoutbreaks of which coulda contagious illness may adversely affect or cause variability in our operating results, cash flows and financial results.condition.

Beginning in November 2017, the Company has been in dialogue with the SEC regarding EPS calculation, roundingCOVID-19 coronavirus outbreak and reporting practicesother pandemics, epidemics, or outbreaks of a contagious illness, and in March 2018 we learned that the SEC had openedsimilar events, may cause harm to us, our employees, our customers, our vendors and supply chain partners, and financial institutions, which could have a formal investigation into these matters. In response to the SEC’s investigation, during the fourth quartermaterial adverse effect on our results of 2018, the Company authorized its outside counsel to conduct an internal investigation, under the direction of the Company’s Audit Committee regarding these matters.operations, financial condition and cash flows. The internal investigation was completed in March 2019 and prior to the filing of our Annual Report on Form 10-K for the fiscal year ended December 31, 2018.impacts may include, but would not be limited to:

NotwithstandingDecreased availability and increased cost of supplies due to increased demand around essential cleaning supplies including disinfecting agents, personal protective equipment (“PPE”), and food and food-related products due to increased global demand and disruptions along the completionglobal supply chains of the internal investigation, the SEC’s investigation is ongoingthese manufactures and there can be no assurance that the SEC or another regulatory body will not make further regulatory inquiries or pursue further action that could result in significant costs and expenses including potential sanctions or penalties as well as distraction to management. The ongoing SEC investigation and/or any related litigation could adversely affect or cause variability in our financial results.distributors;

Disruption to operations due to the unavailability of employees due to illness, quarantines, risk of illness, travel restrictions or factors that limit our existing or potential workforce;
On March 22, 2019, a putative shareholder class action lawsuit alleging violationsDisruption to the availability of the federal securities laws was filed against the Companyour key personnel due to travel restrictions;
Our capacity to meet more stringent, medically-required procedures at customer facilities;
Elevated employee turnover which may increase payroll expense and our Chief Executive Officerrecruiting-related expenses;
Decreased census in the U.S. District Court for the Eastern Districtnursing home and long-term care industry, which could increase our credit risk with customers; and
Significant disruption of Pennsylvania in connection with the matters related to the SEC investigation. Please refer to “Item 1. Legal Proceedings” and “Note 15—Other Contingencies ” to the consolidatedglobal financial statements included in this Form 10-Q for more information. We cannot predict the outcome of the lawsuit, the magnitude of any potential losses or the effect such litigation maymarkets, which could have a negative impact on us or our operations. Regardlesscustomers’ ability to access capital in the future.

In addition, we have taken and will continue to take temporary precautionary measures intended to help minimize the risk of the outcome, lawsuitsCOVID-19 to our employees, including requiring administrative and investigations involving us, or our current or former officers and directors, could result in significant expenses and divert attention and resourcesother groups of our managementemployees to work remotely, suspending non-essential travel and other key employees. Werestricting attendance at industry events and in-person work-related meetings. Such measures could be required to pay damages or other penalties or have injunctions or other equitable remedies imposed against us ora material adverse effect on our current or former directors and officers including any obligation to indemnify our current and former directors and officers in connection with lawsuits, governmental investigations and related litigation or settlement amounts. Such amounts could exceed the coverage provided under our insurance policies. Any of these factors could harm our reputation, business, financial condition, results ofbusiness.

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The further spread of COVID-19, and the requirements to take action to help limit the spread of the virus, could impact the resources required to carry out our business as usual and may have a material adverse effect on our results of operations, orfinancial condition and cash flows. In addition,The extent to which COVID-19 will impact our business and our financial results will depend on future developments, which are highly uncertain and cannot be predicted. Such developments may include the Companyongoing geographic spread of the virus, the severity of the disease, the duration of the outbreak and the type and duration of actions that may be subjecttaken by various governmental authorities in response to further litigation from third partiesthe outbreak and the impact on the United States and the global economy. Any of these developments, individually or in aggregate, could materially impact our business and our financial results and condition.

We may incur additional liabilities in our Paid Loss Retrospective Insurance Plan for general liability and workers’ compensation insurance related to COVID-19 which may adversely affect our operating results, cash flows and financial condition.

As a result of the matters under reviewimpact of COVID-19, litigation claims, enforcement actions, regulatory actions and investigations arising from personal injury and loss of life, have been and may, in the future, be asserted against us. In the event that our known claims experience and/or industry trends result in an unfavorable change in initial estimates of costs to settle such claims resulting from, among other factors, the severity levels of reported claims and medical cost inflation, it would have an adverse effect on our consolidated results of operations, financial condition and cash flows. Although we engage third-party experts to assist us in estimating appropriate reserves, the determination of the required reserves is dependent upon significant actuarial judgments. Changes in our insurance reserves as a result of our periodic evaluation of the related liabilities may cause significant fluctuations in our operating results. We expect many of these claims and actions, or any settlement of these claims and actions, to be covered by insurance and historically the SEC.maximum amount of our liability, net of any insurance recoverables, has been limited to our self-insurance retention levels.

There have been no other material changes in the risk factors set forth in Part I, Item 1A, “Risk Factors” in the Company’s Annual Report on Form 10-K for the year ended December 31, 2018.2019.

Item 2. Unregistered Sales of Equity Securities and Use of Proceeds

Not applicable.

Item 3. Defaults Upon Senior Securities

Not applicable.

Item 4. Mine Safety Disclosures

Not applicable.

Item 5. Other Information

Not applicable.

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Item 6. Exhibits

The following exhibits are filed as part of this Report:
Exhibit NumberDescription
10.4
31.1
31.2
32.1
101The following financial information from the Company’s Form 10-Q for the quarterly period ended June 30, 20192020 formatted in iXBRL (Inline eXtensible Business Reporting Language): (i) Consolidated Balance Sheets, (ii) Consolidated Statements of Comprehensive Income, (iii) Consolidated Statements of Cash Flows, (iv) Consolidated Statement of Stockholders’ Equity, and (v) Notes to Consolidated Financial Statements
104Cover Page Interactive Data File (formatted as inline XBRL with applicable taxonomy extension information contained in Exhibits 101.)
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Signatures

Pursuant to the requirements of the Securities Exchange Act of 1934, the Registrant had duly caused this report to be signed on its behalf by the undersigned thereunto duly authorized.

HEALTHCARE SERVICES GROUP, INC.
Date:July 26, 201924, 2020 /s/ Theodore Wahl
Theodore Wahl
President & Chief Executive Officer
(Principal Executive Officer)
Date:July 26, 201924, 2020 /s/ John C. Shea
John C. Shea
Chief Financial Officer
(Principal Financial and Accounting Officer)


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