UNITED STATES SECURITIES AND EXCHANGE COMMISSION

Washington, D.C. 20549

FORM 10-Q

☒ QUARTERLY REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934

For the quarterly period ended: September ~~27, 2020~~26, 2021

☐ TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934

Commission File Number: 001-14543

____________________________________

TrueBlue, Inc.

(Exact name of registrant as specified in its charter)

______________________________________

Washington

91-1287341

(State of incorporation)

(I.R.S. employer identification no.)

1015 A Street, Tacoma, Washington 98402

(Address of principal executive offices) (Zip Code)

Registrant’s telephone number, including area code: (253) 383-9101

______________________________________

Securities registered pursuant to Section 12(b) of the Act:


Title of each class	Trading Symbol(s)	Name of each exchange on which registered
Common stock, no par value	TBI	New York Stock Exchange

Indicate by check mark whether the registrant (1) has filed all reports required to be filed by Section 13 or 15(d) of the Securities Exchange Act of 1934 during the preceding 12 months (or for such shorter period that the registrant was required to file such reports), and (2) has been subject to such filing requirements for the past 90 days. Yes ☒ No ☐

Indicate by check mark whether the registrant has submitted electronically every Interactive Data File required to be submitted pursuant to Rule 405 of Regulation S-T (§232.405 of this chapter) during the preceding 12 months (or for such shorter period that the registrant was required to submit such files). Yes ☒ No ☐

Indicate by check mark whether the registrant is a large accelerated filer, an accelerated filer, a non-accelerated filer, a smaller reporting company, or an emerging growth company. See the definitions of “large accelerated filer,” “accelerated filer,” “smaller reporting company,” and “emerging growth company” in Rule 12b-2 of the Exchange Act.

Large accelerated filer

☒☐

Accelerated filer

☐☒

Non-accelerated filer

☐

Smaller reporting company

☐

Emerging growth company

☐

If an emerging growth company, indicate by check mark if the registrant has elected not to use the extended transition period for complying with any new or revised financial accounting standards provided pursuant to Section 13(a) of the Exchange Act. ☐

Indicate by check mark if the registrant is a shell company (as defined in Rule 12b-2 of the Exchange Act). Yes ☐ No ☒

As of October ~~12, 2020,~~15, 2021, there were ~~35,472,768~~35,480,624 shares of the registrant’s common stock outstanding.

TrueBlue, Inc.

Table of Contents

Page

PART I. FINANCIAL INFORMATION

Item 1.

Consolidated financial statements (unaudited)

Consolidated Balance Sheets

Consolidated Statements of Operations and Comprehensive Income (Loss)

Consolidated Statements of Cash Flows

Notes to consolidated financial statements

Item 2.

Management’s discussion and analysis of financial condition and results of operations

1915

Item 3.

Quantitative and qualitative disclosures about market risk

3831

Item 4.

Controls and procedures

3831

PART II. OTHER INFORMATION

Item 1.

Item 1A.

Item 2.

Unregistered sales of equity securities and use of proceeds

4739

Item 3.

Defaults upon senior securities

4740

Item 4.

Mine safety disclosures

Item 5.

Item 6.

Page - 2

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PART I. FINANCIAL INFORMATION


Item 1.			CONSOLIDATED FINANCIAL STATEMENTS

TRUEBLUE, INC.

CONSOLIDATED BALANCE SHEETS

(unaudited)


(in thousands, except par value data)	(in thousands, except par value data)	September 27, 2020		December 29, 2019		(in thousands, except par value data)	September 26, 2021		December 27, 2020
ASSETS	ASSETS					ASSETS
Current assets:	Current assets:					Current assets:
Cash and cash equivalents	Cash and cash equivalents	$	28,233	$	37,608	Cash and cash equivalents	$	49,173	$	62,507
Accounts receivable, net of allowance of $5,447 and $4,288		279,812		342,303
Prepaid expenses, deposits and other current assets		27,008		30,717
Accounts receivable, net of allowance of $3,964 and $2,921						Accounts receivable, net of allowance of $3,964 and $2,921	330,705		278,343
Prepaid expenses and other current assets						Prepaid expenses and other current assets	27,158		26,137
Income tax receivable	Income tax receivable	15,696		11,105		Income tax receivable	10,473		11,898
Total current assets	Total current assets	350,749		421,733		Total current assets	417,509		378,885
Property and equipment, net	Property and equipment, net	66,994		66,150		Property and equipment, net	86,414		71,734
Restricted cash and investments	Restricted cash and investments	229,815		230,932		Restricted cash and investments	223,832		240,534
Deferred income taxes, net	Deferred income taxes, net	28,766		3,228		Deferred income taxes, net	29,554		30,019
Goodwill	Goodwill	94,212		237,498		Goodwill	94,615		94,873
Intangible assets, net	Intangible assets, net	30,704		73,673		Intangible assets, net	23,769		28,929
Operating lease right-of-use assets, net	Operating lease right-of-use assets, net	37,645		41,082		Operating lease right-of-use assets, net	58,453		65,940
Workers’ compensation claims receivable, net	Workers’ compensation claims receivable, net	51,970		44,624		Workers’ compensation claims receivable, net	59,240		52,934
Other assets, net	Other assets, net	17,343		17,235		Other assets, net	16,406		16,729
Total assets	Total assets	$	908,198	$	1,136,155	Total assets	$	1,009,792	$	980,577
LIABILITIES AND SHAREHOLDERS’ EQUITY	LIABILITIES AND SHAREHOLDERS’ EQUITY					LIABILITIES AND SHAREHOLDERS’ EQUITY
Current liabilities:	Current liabilities:					Current liabilities:
Accounts payable and other accrued expenses	Accounts payable and other accrued expenses	$	56,303	$	68,406	Accounts payable and other accrued expenses	$	62,706	$	58,447
Accrued wages and benefits	Accrued wages and benefits	60,209		67,604		Accrued wages and benefits	89,870		122,657

Current portion of workers’ compensation claims reserve	Current portion of workers’ compensation claims reserve	65,860		73,020		Current portion of workers’ compensation claims reserve	60,936		66,007

Current operating lease liabilities	Current operating lease liabilities	13,670		14,358		Current operating lease liabilities	12,650		13,938
Other current liabilities	Other current liabilities	6,385		7,418		Other current liabilities	12,622		7,918
Total current liabilities	Total current liabilities	202,427		230,806		Total current liabilities	238,784		268,967
Workers’ compensation claims reserve, less current portion	Workers’ compensation claims reserve, less current portion	188,934		182,598		Workers’ compensation claims reserve, less current portion	197,633		189,486
Long-term debt, less current portion		1,500		37,100

Long-term deferred compensation liabilities	Long-term deferred compensation liabilities	25,044		26,765		Long-term deferred compensation liabilities	27,915		26,361
Long-term operating lease liabilities	Long-term operating lease liabilities	25,950		28,849		Long-term operating lease liabilities	56,875		54,797
Deferred employer payroll taxes		36,312		0

Other long-term liabilities	Other long-term liabilities	3,849		4,064		Other long-term liabilities	2,909		3,776
Total liabilities	Total liabilities	484,016		510,182		Total liabilities	524,116		543,387

Commitments and contingencies (Note 7)
Commitments and contingencies (Note 6)						Commitments and contingencies (Note 6)	0

Shareholders’ equity:	Shareholders’ equity:					Shareholders’ equity:
Preferred stock, $0.131 par value, 20,000 shares authorized; NaN shares issued and outstanding		0		0
Common stock, no par value, 100,000 shares authorized; 35,450 and 38,593 shares issued and outstanding		1		1
Preferred stock, $0.131 par value, 20,000 shares authorized; No shares issued and outstanding						Preferred stock, $0.131 par value, 20,000 shares authorized; No shares issued and outstanding	—		—
Common stock, no par value, 100,000 shares authorized; 35,455 and 35,493 shares issued and outstanding						Common stock, no par value, 100,000 shares authorized; 35,455 and 35,493 shares issued and outstanding	1		1
Accumulated other comprehensive loss	Accumulated other comprehensive loss	(17,379)		(13,238)		Accumulated other comprehensive loss	(15,634)		(14,828)
Retained earnings	Retained earnings	441,560		639,210		Retained earnings	501,309		452,017
Total shareholders’ equity	Total shareholders’ equity	424,182		625,973		Total shareholders’ equity	485,676		437,190
Total liabilities and shareholders’ equity	Total liabilities and shareholders’ equity	$	908,198	$	1,136,155	Total liabilities and shareholders’ equity	$	1,009,792	$	980,577

See accompanying notes to consolidated financial statements

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TRUEBLUE, INC.

CONSOLIDATED STATEMENTS OF OPERATIONS AND COMPREHENSIVE INCOME (LOSS)

(unaudited)


		Thirteen weeks ended						Thirty-nine weeks ended							Thirteen weeks ended					Thirty-nine weeks ended
(in thousands, except per share data)	(in thousands, except per share data)	September 27, 2020		September 29, 2019		September 27, 2020		September 29, 2019		(in thousands, except per share data)	September 26, 2021		September 27, 2020			September 26, 2021		September 27, 2020
Revenue from services	Revenue from services	$	474,530	$	636,793	$	1,327,726	$	1,777,739	Revenue from services	$	577,031	$	474,530		$	1,551,692	$	1,327,726
Cost of services	Cost of services	364,066		469,058		1,007,878		1,306,626		Cost of services	430,529		364,066			1,158,148		1,007,878
Gross profit	Gross profit	110,464		167,735		319,848		471,113		Gross profit	146,502		110,464			393,544		319,848
Selling, general and administrative expense	Selling, general and administrative expense	90,100		129,800		304,681		383,745		Selling, general and administrative expense	118,748		90,100			326,657		304,681
Depreciation and amortization	Depreciation and amortization	7,652		8,749		24,002		28,528		Depreciation and amortization	6,426		7,652			20,405		24,002
Goodwill and intangible asset impairment charge	Goodwill and intangible asset impairment charge	0		0		175,189		0		Goodwill and intangible asset impairment charge	—		—			—		175,189
Income (loss) from operations	Income (loss) from operations	12,712		29,186		(184,024)		58,840		Income (loss) from operations	21,328		12,712			46,482		(184,024)
Interest expense		(628)		(715)		(3,104)		(2,097)
Interest and other income, net		454		1,186		2,781		3,948
Interest and other income (expense), net		(174)		471		(323)		1,851

Interest expense and other income, net										Interest expense and other income, net	581		(174)			1,880		(323)
Income (loss) before tax expense (benefit)	Income (loss) before tax expense (benefit)	12,538		29,657		(184,347)		60,691		Income (loss) before tax expense (benefit)	21,909		12,538			48,362		(184,347)
Income tax expense (benefit)	Income tax expense (benefit)	3,743		2,981		(34,480)		6,333		Income tax expense (benefit)	3,267		3,743			6,938		(34,480)
Net income (loss)	Net income (loss)	$	8,795	$	26,676	$	(149,867)	$	54,358	Net income (loss)	$	18,642	$	8,795		$	41,424	$	(149,867)

Net income (loss) per common share:	Net income (loss) per common share:									Net income (loss) per common share:
Basic	Basic	$	0.25	$	0.69	$	(4.20)	$	1.39	Basic	$	0.53	$	0.25		$	1.19	$	(4.20)
Diluted	Diluted	$	0.25	$	0.68	$	(4.20)	$	1.38	Diluted	$	0.53	$	0.25		$	1.17	$	(4.20)

Weighted average shares outstanding:	Weighted average shares outstanding:									Weighted average shares outstanding:
Basic	Basic	34,597		38,741		35,643		39,090		Basic	34,873		34,597			34,788		35,643
Diluted	Diluted	34,904		39,213		35,643		39,479		Diluted	35,475		34,904			35,255		35,643

Other comprehensive income (loss):	Other comprehensive income (loss):									Other comprehensive income (loss):
Foreign currency translation adjustment	Foreign currency translation adjustment	$	386	$	(1,657)	$	(4,141)	$	(1,024)	Foreign currency translation adjustment	$	(1,296)	$	386		$	(806)	$	(4,141)
Comprehensive income (loss)	Comprehensive income (loss)	$	9,181	$	25,019	$	(154,008)	$	53,334	Comprehensive income (loss)	$	17,346	$	9,181		$	40,618	$	(154,008)

See accompanying notes to consolidated financial statements

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TRUEBLUE, INC.

CONSOLIDATED STATEMENTS OF CASH FLOWS

(unaudited)


		Thirty-nine weeks ended							Thirty-nine weeks ended
(in thousands)	(in thousands)	September 27, 2020		September 29, 2019		(in thousands)	September 26, 2021		September 27, 2020
Cash flows from operating activities:	Cash flows from operating activities:					Cash flows from operating activities:
Net income (loss)	Net income (loss)	$	(149,867)	$	54,358	Net income (loss)	$	41,424	$	(149,867)
Adjustments to reconcile net income (loss) to net cash provided by operating activities:	Adjustments to reconcile net income (loss) to net cash provided by operating activities:					Adjustments to reconcile net income (loss) to net cash provided by operating activities:
Depreciation and amortization	Depreciation and amortization	24,002		28,528		Depreciation and amortization	20,405		24,002
Goodwill and intangible asset impairment charge	Goodwill and intangible asset impairment charge	175,189		0		Goodwill and intangible asset impairment charge	—		175,189
Provision for doubtful accounts		6,582		5,997
Provision for credit losses						Provision for credit losses	2,881		6,582
Stock-based compensation	Stock-based compensation	6,762		8,119		Stock-based compensation	10,149		6,762
Deferred income taxes	Deferred income taxes	(25,955)		1,058		Deferred income taxes	445		(25,955)
Non-cash lease expense	Non-cash lease expense	11,115		11,087		Non-cash lease expense	11,173		11,115
Other operating activities	Other operating activities	1,944		(1,701)		Other operating activities	(1,484)		1,944
Changes in operating assets and liabilities:	Changes in operating assets and liabilities:					Changes in operating assets and liabilities:
Accounts receivable	Accounts receivable	55,408		(17,616)		Accounts receivable	(53,626)		55,408
Income tax receivable	Income tax receivable	(4,928)		(3,982)		Income tax receivable	963		(4,928)
Operating lease right-of-use asset						Operating lease right-of-use asset	7,150		—
Other assets	Other assets	(2,646)		(9,449)		Other assets	(7,003)		(2,646)
Accounts payable and other accrued expenses	Accounts payable and other accrued expenses	(12,723)		(6,970)		Accounts payable and other accrued expenses	3,212		(12,723)
Accrued wages and benefits		(7,395)		(141)
Other accrued wages and benefits						Other accrued wages and benefits	24,278		(7,395)
Deferred employer payroll taxes						Deferred employer payroll taxes	(57,066)		36,312
Workers’ compensation claims reserve	Workers’ compensation claims reserve	(824)		(7,176)		Workers’ compensation claims reserve	3,075		(824)
Operating lease liabilities	Operating lease liabilities	(11,410)		(11,297)		Operating lease liabilities	(10,017)		(11,410)
Deferred employer payroll taxes		36,312		0
Other liabilities	Other liabilities	(2,798)		1,723		Other liabilities	4,598		(2,798)
Net cash provided by operating activities	Net cash provided by operating activities	98,768		52,538		Net cash provided by operating activities	557		98,768
Cash flows from investing activities:	Cash flows from investing activities:					Cash flows from investing activities:
Capital expenditures	Capital expenditures	(16,244)		(18,297)		Capital expenditures	(28,772)		(16,244)

Divestiture of business		0		215

Purchases of restricted available-for-sale investments	Purchases of restricted available-for-sale investments	(2,310)		(5,299)		Purchases of restricted available-for-sale investments	(29)		(2,310)
Sales of restricted available-for-sale investments	Sales of restricted available-for-sale investments	3,212		3,881		Sales of restricted available-for-sale investments	793		3,212
Purchases of restricted held-to-maturity investments	Purchases of restricted held-to-maturity investments	(32,495)		(17,298)		Purchases of restricted held-to-maturity investments	—		(32,495)
Maturities of restricted held-to-maturity investments	Maturities of restricted held-to-maturity investments	24,358		25,095		Maturities of restricted held-to-maturity investments	18,346		24,358

Net cash used in investing activities	Net cash used in investing activities	(23,479)		(11,703)		Net cash used in investing activities	(9,662)		(23,479)
Cash flows from financing activities:	Cash flows from financing activities:					Cash flows from financing activities:
Purchases and retirement of common stock	Purchases and retirement of common stock	(52,346)		(31,316)		Purchases and retirement of common stock	—		(52,346)
Net proceeds from employee stock purchase plans	Net proceeds from employee stock purchase plans	734		1,023		Net proceeds from employee stock purchase plans	754		734
Common stock repurchases for taxes upon vesting of restricted stock	Common stock repurchases for taxes upon vesting of restricted stock	(2,331)		(1,934)		Common stock repurchases for taxes upon vesting of restricted stock	(3,035)		(2,331)
Net change in revolving credit facility	Net change in revolving credit facility	(35,600)		(36,200)		Net change in revolving credit facility	—		(35,600)

Other	Other	(1,436)		(203)		Other	(270)		(1,436)
Net cash used in financing activities	Net cash used in financing activities	(90,979)		(68,630)		Net cash used in financing activities	(2,551)		(90,979)
Effect of exchange rate changes on cash, cash equivalents and restricted cash	Effect of exchange rate changes on cash, cash equivalents and restricted cash	(466)		732		Effect of exchange rate changes on cash, cash equivalents and restricted cash	(613)		(466)
Net change in cash, cash equivalents and restricted cash	Net change in cash, cash equivalents and restricted cash	(16,156)		(27,063)		Net change in cash, cash equivalents and restricted cash	(12,269)		(16,156)
Cash, cash equivalents and restricted cash, beginning of period	Cash, cash equivalents and restricted cash, beginning of period	92,371		102,450		Cash, cash equivalents and restricted cash, beginning of period	118,612		92,371
Cash, cash equivalents and restricted cash, end of period	Cash, cash equivalents and restricted cash, end of period	$	76,215	$	75,387	Cash, cash equivalents and restricted cash, end of period	$	106,343	$	76,215
Supplemental disclosure of cash flow information:	Supplemental disclosure of cash flow information:					Supplemental disclosure of cash flow information:
Cash paid (received) during the period for:	Cash paid (received) during the period for:					Cash paid (received) during the period for:
Interest	Interest	$	2,672	$	1,767	Interest	$	1,174	$	2,672
Income taxes	Income taxes	(3,414)		9,230		Income taxes	5,522		(3,414)
Operating lease liabilities	Operating lease liabilities	13,147		13,280		Operating lease liabilities	12,402		13,147
Non-cash transactions:	Non-cash transactions:					Non-cash transactions:
Property and equipment purchased but not yet paid	Property and equipment purchased but not yet paid	1,614		945		Property and equipment purchased but not yet paid	2,394		1,614
Right-of-use assets obtained in exchange for new operating lease liabilities	Right-of-use assets obtained in exchange for new operating lease liabilities	8,672		10,825		Right-of-use assets obtained in exchange for new operating lease liabilities	10,739		8,672

See accompanying notes to consolidated financial statements

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NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (unaudited)

NOTE 1: SUMMARY OF SIGNIFICANT ACCOUNTING POLICIES

Financial statement preparation

The accompanying unaudited consolidated financial statements (“financial statements”) of TrueBlue, Inc. (the “company,” “TrueBlue,” “we,” “us,” and “our”) are prepared in accordance with accounting principles generally accepted in the United States of America (“U.S. GAAP”) and rules and regulations of the Securities and Exchange Commission for interim financial information. Accordingly, certain information and footnote disclosures usually found in financial statements prepared in accordance with U.S. GAAP have been condensed or omitted. The financial statements reflect all adjustments which, in the opinion of management, are necessary to fairly state the financial statements for the interim periods presented. We follow the same accounting policies for preparing both quarterly and annual financial statements.

~~We also considered COVID-19 related impacts~~The preparation of the financial statements in conformity with U.S. GAAP requires management to ~~our~~make estimates ~~as appropriate, within our~~and assumptions that affect the amounts reported in the financial statements and ~~there may be changes~~accompanying notes. Actual results could differ from those estimates. The severity, magnitude and duration, as well as the economic consequences of the coronavirus (“COVID-19”) pandemic, are uncertain and difficult to ~~those~~predict. Therefore, our accounting estimates and assumptions could change materially in future periods. However, we believe that the accounting estimates used are appropriate after considering the increased uncertainties surrounding the severity and duration of COVID-19. These estimates and assumptions are subject to inherent uncertainties, which may result in actual future amounts differing from reported estimated amounts.

These financial statements should be read in conjunction with the audited consolidated financial statements and related notes included in our Annual Report on Form 10-K for the fiscal year ended December ~~29, 2019.~~27, 2020. The results of operations for the ~~thirteen and~~ thirty-nine weeks ended September ~~27, 2020~~26, 2021 are not necessarily indicative of the results expected for the full fiscal year ornor for any other fiscal period.

~~Recently adopted accounting standards~~Reclassifications

~~Credit losses~~Certain previously reported immaterial prior year amounts have been reclassified within current liabilities on our Consolidated Balance Sheets to conform to current year presentation. Additionally, we have separately presented deferred employer payroll taxes from prior period reported amounts within operating activities on our Consolidated Statements of Cash Flows.

~~In June 2016, the Financial Accounting Standards Board issued guidance~~Goodwill

We evaluate goodwill for impairment on accounting for credit losses on financial instruments. This guidance sets forth a current expected credit loss model (“CECL”), which requires the measurement of credit losses for most financial assets and certain other instruments that are not measured at fair value through net income. The guidance requires the application of a current expected credit loss model, which is a new impairment model based on expected losses. Under this model, an entity recognizes an allowance for expected credit losses based on historical experience, current conditions, and forecasted information rather than the previous methodology of delaying recognition of credit losses until it is probable a loss has been incurred. This guidance was adopted at the beginningannual basis as of the first day of our fiscal second quarter, and whenever events or circumstances make it more likely than not that an impairment may have occurred. These events or circumstances could include a significant change in the business climate, legal factors, operating performance indicators, competition, client engagement, or sale or disposition of ~~2020.~~a significant portion of a reporting unit. We ~~were required~~monitor the existence of potential impairment indicators throughout the fiscal year. We test for goodwill impairment at the reporting unit level. We consider our operating segments to be our reporting units for goodwill impairment testing. Our operating segments are PeopleReady, PeopleManagement On-Site, PeopleManagement Centerline, PeopleScout RPO, and PeopleScout MSP. The impairment test involves comparing the fair value of each reporting unit to its carrying value, including goodwill. Fair value reflects the price a market participant would be willing to pay in a potential sale of the reporting unit. If the fair value exceeds the carrying value, we conclude that no goodwill impairment has occurred. If the carrying value of the reporting unit exceeds its fair value, we recognize an impairment loss in an amount equal to the excess, not to exceed the carrying value of the goodwill.

Determining the fair value of a reporting unit involves the use of significant estimates and assumptions to evaluate the impact of operational and macroeconomic changes on each reporting unit. We estimate the fair value of each reporting unit using a weighted average of the income and market valuation approaches. The income approach applies a fair value methodology based on discounted cash flows. This analysis requires significant estimates and judgments, including estimation of future cash flows, which is dependent on internal forecasts, estimation of the long-term rate of growth for our business, estimation of the useful life over which cash flows will occur, and determination of our weighted average cost of capital, which is risk-adjusted to reflect the specific risk profile of the reporting unit being tested. We also apply a market approach, which identifies similar publicly traded companies and develops a correlation, referred to as a multiple, to apply to the ~~new standard by means of a cumulative-effect adjustment to opening retained earnings as~~operating results of the ~~beginning of the first quarter of 2020.~~reporting units. The ~~total impact upon adoption~~primary market multiples to ~~opening retained~~which we compare are revenue and earnings ~~was immaterial~~before interest, taxes, depreciation, and amortization. We base fair value estimates on assumptions we believe to ~~both the individual financial assets affected as well as in the aggregate.~~

~~The following policies have been updated to reflect our adoption of the new standard on accounting for credit losses on financial instruments.~~

~~Accounts receivable~~be reasonable but that are unpredictable and ~~allowance for credit losses~~

~~Accounts receivable are recorded at the invoiced amount. We establish an estimate for the allowance for credit losses resulting~~inherently uncertain. Actual future results may differ from the failure of our clients to make required payments by applying an aging schedule to pools of assets with similar risk characteristics. Based on an analysis of the risk characteristics of our clients and associated receivables, we have concluded our pools are as follows:those estimates.

•
PeopleReady and Centerline Drivers (“Centerline”) have a large, diverse set of clients, generally with frequent, low dollar invoices due to the daily nature of the work we perform. This results in high turnover in accounts receivable and lower rates of non-payment.

•~~PeopleManagement On-Site has a smaller number of clients, and follows a contractual billing schedule. The invoice amounts are higher than that of PeopleReady and Centerline, with longer payment terms.~~

•PeopleScout has a smaller number of clients, and generally sends invoices on a consolidated basis for a client. Invoice amounts are generally higher for PeopleScout than for PeopleManagement On-Site, with similar payment terms.

When specific clients are identified as no longer sharing the same risk profile as their current pool, they are removed from the pool and evaluated separately. The credit loss rates applied to each aging category by pool are based on current collection

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NOTES TO CONSOLIDATED FINANCIAL STATEMENTS

efforts, historical collection trends, write-off experience, client credit risk, current economic data and forecasted information. The allowance for credit loss is reviewed quarterly and represents our best estimateWe consider a reporting unit’s fair value to be substantially in excess of ~~the amount of expected credit losses. Each month, past due~~its carrying value at a 20% premium or delinquent balances are identified based upon a review of aged receivables performed by collections and operations. Past due balances are written off when it is probable the receivable will not be collected. Changes in the allowance for credit losses are recorded in selling, general and administrative (“SG&A”) expense on the Consolidated Statements of Operations and Comprehensive Income (Loss).

~~Due to the uncertain economic environment, it is difficult to estimate the impact caused by COVID–19~~greater. Based on our ~~clients. However, the allowance for credit loss for accounts receivable~~2021 annual impairment test performed as of March 29, 2021, all of our reporting units’ fair values were substantially in excess of their respective carrying values. Additionally, we did not identify any events or conditions that make it more likely than not that an impairment may have occurred during the period from March 29, 2021 to September 26, 2021.

Government incentives

On March 27, 2020, isthe U.S. government enacted the Coronavirus Aid, Relief and Economic Security Act ("CARES Act"), which among other things, provided employer payroll tax credits for wages paid to employees who are unable to work during the COVID-19 outbreak. Additionally, we were allowed to delay payments for the employer portion of social security taxes (6.2% of taxable wages) incurred between March 27, 2020 and December 31, 2020, for both our ~~best estimate~~temporary associates and permanent employees. Deferred employer payroll taxes of ~~the amount of expected credit losses. Should actual results deviate from what we have currently estimated, our allowance for credit losses could change significantly.~~$59.9 million were paid in full on September 15, 2021.

~~The activity related to the allowance for credit losses for accounts receivable~~Recently adopted accounting standards

There were no new accounting standards adopted during the thirty-nine weeks ended September ~~27, 2020 was as follows:~~


~~(in thousands)~~
~~Beginning balance~~	$	~~4,288~~
~~Cumulative-effect adjustment (1)~~	~~524~~
~~Current period provision~~	~~6,582~~
~~Write-offs~~	~~(5,925)~~
~~Foreign currency translation~~	~~(22)~~
~~Ending balance~~	$	~~5,447~~

~~(1)~~As a result of our adoption of the accounting standard for credit losses, we recognized a cumulative-effect adjustment to our account receivable allowance of $0.5 million as of the beginning of the first quarter of 2020.

~~Restricted cash and investments~~

~~We establish~~26, 2021 that had an allowance for credit loss for our held-to-maturity debt securities using a discounted cash flow method including a probability of default rate based on the issuer’s credit rating. We report the entire change in present value as credit loss expense (or reversal of credit loss expense) in cost of services on the Consolidated Statements of Operations and Comprehensive Income (Loss). The cumulative-effect adjustment to our held-to-maturity debt securities as a result of adopting CECL as of the beginning of the first quarter of 2020 was immaterial, as was the allowance as of September 27, 2020.

~~Workers’ compensation claims reserves~~

We establish an allowance for credit loss for our insurance receivables using a probability of default and losses expected upon default method, with the probability of default rate based on the third-party insurance carrier’s credit rating. Changes in the allowance for credit losses are recorded in cost of services on the Consolidated Statements of Operations and Comprehensive Income (Loss). The cumulative-effect adjustment to our workers’ compensation insurance receivables as a result of adopting CECL as of the beginning of the first quarter of 2020 was immaterial, as was the allowance as of September 27, 2020.

~~Reclassifications~~

Certain previously reported amounts have been reclassified to conform to the current presentation. Specifically, the company has made certain reclassifications between cost of services and SG&A expense to more accurately reflect the costs of delivering our services. Such reclassifications did not have a significant impact on ~~the company’s gross profit or SG&A expense.~~

~~Certain immaterial prior year amounts have also been reclassified within cash flows from investing activities on~~ our ~~Consolidated Statements of Cash Flows to conform to current year presentation.~~financial statements.

Recently issued accounting ~~pronouncements~~standards not yet adopted

There are no accounting ~~pronouncements~~standards which have not yet been adopted that are expected to have a significant impact on our financial statements and related disclosures.

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~~NOTES TO CONSOLIDATED FINANCIAL STATEMENTS~~

NOTE 2: FAIR VALUE MEASUREMENT

Assets measured at fair value on a recurring basis

Our assets measured at fair value on a recurring basis consisted of the following:

September 27, 2020
(in thousands) Total fair value Quoted prices in active markets for identical assets (level 1) Significant other observable inputs (level 2) Significant unobservable inputs (level 3)
Cash and cash equivalents $ 28,233 $ 28,233 $ 0 $ 0
Restricted cash and cash equivalents 47,982 47,982 0 0
Cash, cash equivalents and restricted cash (1) $ 76,215 $ 76,215 $ 0 $ 0
Municipal debt securities $ 72,354 $ 0 $ 72,354 $ 0
Corporate debt securities 88,136 0 88,136 0
Agency mortgage-backed securities 713 0 713 0
U.S. government and agency securities 1,139 0 1,139 0
Restricted investments classified as held-to-maturity $ 162,342 $ 0 $ 162,342 $ 0
Deferred compensation investments (2) $ 12,950 $ 12,950 $ 0 $ 0

December 29, 2019
(in thousands) Total fair value Quoted prices in active markets for identical assets (level 1) Significant other observable inputs (level 2) Significant unobservable inputs (level 3)
Cash and cash equivalents $ 37,608 $ 37,608 $ 0 $ 0
Restricted cash and cash equivalents 54,763 54,763 0 0
Cash, cash equivalents and restricted cash (1) $ 92,371 $ 92,371 $ 0 $ 0
Municipal debt securities $ 74,236 $ 0 $ 74,236 $ 0
Corporate debt securities 76,068 0 76,068 0
Agency mortgage-backed securities 1,376 0 1,376 0
U.S. government and agency securities 1,051 0 1,051 0
Restricted investments classified as held-to-maturity $ 152,731 $ 0 $ 152,731 $ 0
Deferred compensation investments (2) $ 13,670 $ 13,670 $ 0 $ 0

~~(1)Cash, cash equivalents and restricted cash consist of money market funds, deposits and investments with original maturities of three months or less.~~

~~(2)Deferred compensation investments consist of mutual funds and money market funds.~~

~~Assets measured at fair value on a nonrecurring basis~~

We measure the fair value of certain non-financial assets on a nonrecurring basis, including goodwill and certain intangible assets. During the first quarter of 2020, we performed an interim impairment test as of the last day of our first fiscal quarter (March 29, 2020) due to market conditions. As a result of the test, goodwill and client relationship intangible assets with a total carrying value of $221.6 million were written down to their fair value, and an impairment charge of $175.2 million was recognized on our Consolidated Statements of Operations and Comprehensive Income (Loss) for the thirty-nine weeks ended September 27, 2020. Refer to Note 4: ~~Goodwill and Intangible Assets~~ ~~for additional details on the impairment charge and valuation methodologies.~~


	September 26, 2021
(in thousands)	Total fair value		Quoted prices in active markets for identical assets (level 1)		Significant other observable inputs (level 2)		Significant unobservable inputs (level 3)
Cash and cash equivalents	$	49,173	$	49,173	$	—	$	—
Restricted cash and cash equivalents	57,170		57,170		—		—
Cash, cash equivalents and restricted cash (1)	$	106,343	$	106,343	$	—	$	—

Municipal debt securities	$	61,255	$	—	$	61,255	$	—
Corporate debt securities	73,622		—		73,622		—
Agency mortgage-backed securities	200		—		200		—
U.S. government and agency securities	1,089		—		1,089		—
Restricted investments classified as held-to-maturity (2)	$	136,166	$	—	$	136,166	$	—

Deferred compensation investments (3)	$	6,254	$	6,254	$	—	$	—

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NOTES TO CONSOLIDATED FINANCIAL STATEMENTS

~~The impairment was comprised as follows:~~


	December 27, 2020
(in thousands)	Total fair value		Quoted prices in active markets for identical assets (level 1)		Significant other observable inputs (level 2)		Significant unobservable inputs (level 3)
Cash and cash equivalents	$	62,507	$	62,507	$	—	$	—
Restricted cash and cash equivalents	56,105		56,105		—		—
Cash, cash equivalents and restricted cash (1)	$	118,612	$	118,612	$	—	$	—

Municipal debt securities	$	70,723	$	—	$	70,723	$	—
Corporate debt securities	85,937		—		85,937		—
Agency mortgage-backed securities	512		—		512		—
U.S. government and agency securities	1,124		—		1,124		—
Restricted investments classified as held-to-maturity (2)	$	158,296	$	—	$	158,296	$	—

Deferred compensation investments (3)	$	5,915	$	5,915	$	—	$	—

March 29, 2020
(in thousands) Total fair value Quoted prices in active markets for identical assets (level 1) Significant other observable inputs (level 2) Significant unobservable inputs (level 3) Total impairment loss
Goodwill $ 31,705 $ 0 $ 0 $ 31,705 $ (140,489)
Client relationships 14,700 0 0 14,700 (34,700)
Total $ 46,405 $ 0 $ 0 $ 46,405 $ (175,189)
(1)Cash, cash equivalents and restricted cash include money market funds and deposits.

(2)Refer to Note 3: Restricted Cash and Investments for additional details on our held-to-maturity debt securities.

(3)Deferred compensation investments consist of mutual funds and money market funds. Refer to Note 3: Restricted Cash and Investments for additional details on these investments.

NOTE 3: RESTRICTED CASH AND INVESTMENTS

The following is a summary of the carrying value of our restricted cash and investments:


(in thousands)	(in thousands)	September 27, 2020		December 29, 2019		(in thousands)	September 26, 2021		December 27, 2020
Cash collateral held by insurance carriers	Cash collateral held by insurance carriers	$	25,843	$	24,612	Cash collateral held by insurance carriers	$	28,682	$	26,025
Cash and cash equivalents held in Trust	Cash and cash equivalents held in Trust	18,543		23,681		Cash and cash equivalents held in Trust	27,370		29,410
Investments held in Trust	Investments held in Trust	156,030		149,373		Investments held in Trust	132,127		152,247
Deferred compensation investments	Deferred compensation investments	12,950		13,670		Deferred compensation investments	6,254		5,915
Company owned life insurance policies		12,853		13,126
Company-owned life insurance policies						Company-owned life insurance policies	28,281		26,267
Other restricted cash and cash equivalents	Other restricted cash and cash equivalents	3,596		6,470		Other restricted cash and cash equivalents	1,118		670
Total restricted cash and investments	Total restricted cash and investments	$	229,815	$	230,932	Total restricted cash and investments	$	223,832	$	240,534

Held-to-maturity

Restricted cash and investments include collateral that has been provided or pledged to insurance carriers for workers’ compensation and state workers’ compensation programs. Our insurance carriers and certain state workers’ compensation programs require us to collateralize a portion of our workers’ compensation obligation. The collateral typically takes the form of cash and cash equivalents and highly rated investment grade securities, primarily in debt and asset-backed securities. The majority of our collateral obligations are held in a trust at the Bank of New York Mellon (“Trust”).

The amortized cost and estimated fair value of our held-to-maturity investments held in Trust, aggregated by investment category as of September ~~27, 2020~~26, 2021 and December ~~29, 2019,~~27, 2020, were as follows:

September 27, 2020
(in thousands) Amortized cost Gross unrealized gains Gross unrealized losses Fair value
Municipal debt securities $ 68,716 $ 3,638 $ 0 $ 72,354
Corporate debt securities 85,629 2,605 (98) 88,136
Agency mortgage-backed securities 686 27 0 713
U.S. government and agency securities 999 140 0 1,139
Total held-to-maturity investments $ 156,030 $ 6,410 $ (98) $ 162,342


		December 29, 2019															September 26, 2021
(in thousands)	(in thousands)	Amortized cost		Gross unrealized gains		Gross unrealized losses		Fair value		(in thousands)	Amortized cost		Gross unrealized gains		Gross unrealized losses		Fair value
Municipal debt securities	Municipal debt securities	$	72,017	$	2,219	$	0	$	74,236	Municipal debt securities	$	58,719	$	2,536	$	—	$	61,255
Corporate debt securities	Corporate debt securities	75,000		1,102		(34)		76,068		Corporate debt securities	72,218		1,585		(181)		73,622
Agency mortgage-backed securities	Agency mortgage-backed securities	1,357		21		(2)		1,376		Agency mortgage-backed securities	193		7		—		200
U.S. government and agency securities	U.S. government and agency securities	999		52		0		1,051		U.S. government and agency securities	997		92		—		1,089
Total held-to-maturity investments	Total held-to-maturity investments	$	149,373	$	3,394	$	(36)	$	152,731	Total held-to-maturity investments	$	132,127	$	4,220	$	(181)	$	136,166

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NOTES TO CONSOLIDATED FINANCIAL STATEMENTS


	December 27, 2020
(in thousands)	Amortized cost		Gross unrealized gains		Gross unrealized losses		Fair value
Municipal debt securities	$	67,287	$	3,436	$	—	$	70,723
Corporate debt securities	83,467		2,511		(41)		85,937
Agency mortgage-backed securities	493		19		—		512
U.S. government and agency securities	1,000		124		—		1,124
Total held-to-maturity investments	$	152,247	$	6,090	$	(41)	$	158,296

The amortized cost and fair value by contractual maturity of our held-to-maturity investments are as follows:


		September 27, 2020							September 26, 2021
(in thousands)	(in thousands)	Amortized cost		Fair value		(in thousands)	Amortized cost		Fair value
Due in one year or less	Due in one year or less	$	21,395	$	21,605	Due in one year or less	$	24,342	$	24,572
Due after one year through five years	Due after one year through five years	111,992		116,813		Due after one year through five years	103,803		107,368
Due after five years through ten years	Due after five years through ten years	22,643		23,924		Due after five years through ten years	3,982		4,226
Total held-to-maturity investments	Total held-to-maturity investments	$	156,030	$	162,342	Total held-to-maturity investments	$	132,127	$	136,166

Actual maturities may differ from contractual maturities because the issuers of certain debt securities have the right to call or prepay their obligations without penalty. We have no significant concentrations of counterparties in our held-to-maturity investment portfolio.

Deferred compensation investments and ~~company owned~~company-owned life insurance policies

We hold mutual funds, money market funds and ~~company owned~~company-owned life insurance policies to support our deferred compensation liability. Unrealized gains and losses related to these investments still held at September 26, 2021 and September 27, 2020, ~~and September 29, 2019,~~ included in ~~SG&A~~selling, general and administrative expense on our Consolidated Statements of Operations and Comprehensive Income (Loss), were as follows:


		Thirteen weeks ended						Thirty-nine weeks ended							Thirteen weeks ended					Thirty-nine weeks ended
(in thousands)	(in thousands)	September 27, 2020		September 29, 2019		September 27, 2020		September 29, 2019		(in thousands)	September 26, 2021		September 27, 2020			September 26, 2021		September 27, 2020
Unrealized gains (losses)	Unrealized gains (losses)	$	1,452	$	(115)	$	(258)	$	3,078	Unrealized gains (losses)	$	391	$	1,452		$	2,817	$	(258)

NOTE 4: ~~GOODWILL AND INTANGIBLE ASSETS~~SUPPLEMENTAL BALANCE SHEET INFORMATION

~~Goodwill~~Accounts receivable allowance for credit losses

The ~~following table reflects changes in~~activity related to the ~~carrying amount~~accounts receivable allowance for credit losses was as follows:


	Thirty-nine weeks ended
(in thousands)	September 26, 2021		September 27, 2020
Beginning balance	$	2,921	$	4,288
Cumulative-effect adjustment (1)	—		524
Current period provision	2,881		6,582
Write-offs	(1,827)		(5,925)
Foreign currency translation	(11)		(22)
Ending balance	$	3,964	$	5,447

(1)As a result of ~~goodwill during~~our adoption of the ~~period by reportable segments:~~accounting standard for credit losses, we recognized a cumulative-effect adjustment to our accounts receivable allowance for credit losses of $0.5 million as of the beginning of the first quarter of 2020.

(in thousands) PeopleReady PeopleManagement PeopleScout Total company
Balance at December 29, 2019
Goodwill before impairment $ 106,304 $ 81,092 $ 145,181 $ 332,577
Accumulated impairment loss (46,210) (33,700) (15,169) (95,079)
Goodwill, net 60,094 47,392 130,012 237,498
Impairment loss 0 (45,901) (94,588) (140,489)
Foreign currency translation 0 0 (2,797) (2,797)
Balance at September 27, 2020
Goodwill before impairment 106,304 81,092 142,384 329,780
Accumulated impairment loss (46,210) (79,601) (109,757) (235,568)
Goodwill, net $ 60,094 $ 1,491 $ 32,627 $ 94,212

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NOTES TO CONSOLIDATED FINANCIAL STATEMENTS

~~Intangible~~Prepaid expenses and other current assets

~~Finite-lived intangible assets~~


(in thousands)	September 26, 2021		December 27, 2020
Prepaid software agreements	$	8,107	$	8,643
Other prepaid expenses	9,825		8,631
Other current assets	9,226		8,863
Prepaid expenses and other current assets	$	27,158	$	26,137

~~The following table presents our purchased finite-lived intangible assets:~~Other current liabilities

September 27, 2020 December 29, 2019
(in thousands) Gross carrying amount Accumulated
amortization Net
carrying
amount Gross carrying amount Accumulated
amortization Net
carrying
amount
Finite-lived intangible assets (1):
Client relationships (2) $ 96,978 $ (73,725) $ 23,253 $ 149,299 $ (83,317) $ 65,982
Trade names/trademarks 1,978 (527) 1,451 2,052 (441) 1,611
Technologies 0 0 0 600 (520) 80
Total finite-lived intangible assets $ 98,956 $ (74,252) $ 24,704 $ 151,951 $ (84,278) $ 67,673

~~(1)Excludes assets that are fully amortized.~~

~~(2)Balance at September 27, 2020 is net of impairment loss of $34.7 million recorded in the thirty-nine weeks endedSeptember 27, 2020.~~

Amortization expense of our finite-lived intangible assets was $2.0 million and $3.9 million for the thirteen weeks ended September 27, 2020 and September 29, 2019, respectively, and $8.1 million and $13.9 million for the thirty-nine weeks ended September 27, 2020 and September 29, 2019, respectively.

~~Indefinite-lived intangible assets~~

~~We also held indefinite-lived trade names/trademarks of $6.0 million as of September 27, 2020 and December 29, 2019.~~

~~Impairments~~

~~Goodwill~~

We evaluate goodwill for impairment on an annual basis as of the first day of our fiscal second quarter, and whenever events or circumstances make it more likely than not that an impairment may have occurred. These events or circumstances could include a significant change in the business climate, operating performance indicators, competition, client engagement, legal factors, or sale or disposition of a significant portion of a reporting unit. We monitor the existence of potential impairment indicators throughout the fiscal year.

~~Interim impairment test~~

During the first quarter of 2020, the following events made it more likely than not that an impairment had occurred and accordingly, we performed an interim impairment test as of the last day of our fiscal first quarter.

We experienced a significant decline in our stock price during the first quarter of 2020. As a result of the decline in stock price, our market capitalization fell significantly below the recorded value of our consolidated net assets. The reduced market capitalization reflected the expected continued weakness in pricing and demand for our staffing services in a volatile economic climate. This was further impacted in March 2020 by COVID-19, which created a sudden global economic shock. We experienced a significant drop in client demand associated with government and societal actions taken to address COVID-19. We expected significant decreases to our revenues and corresponding operating results to continue due to weakness in pricing and demand for our services during the severe economic downturn. While demand was expected to recover in the future, the rate of recovery was expected to vary by geography and industry depending on the economic impact caused by COVID-19 and the rate at which infections would decline to a contained level.

Determining the fair value of a reporting unit is judgmental in nature and involves the use of significant estimates and assumptions to evaluate the impact of operating and macroeconomic changes on each reporting unit. The fair value of each reporting unit was estimated using a combination of a discounted cash flow methodology and the market valuation approach using publicly traded company multiples in similar businesses. This analysis required significant judgments, including estimation of future cash flows, which was dependent on internally developed forecasts, estimation of the long-term rate of growth for our business, estimation of the useful life over which cash flows would occur, and determination of our weighted average cost of capital, which was risk-adjusted to reflect the specific risk profile of the reporting unit being tested. The weighted average cost of capital used ranged from 11.5% to 12.0%. The combined fair values for all reporting units were then reconciled to our aggregate market value of our shares of common stock on the date of valuation, while considering a

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~~NOTES TO CONSOLIDATED FINANCIAL STATEMENTS~~

reasonable control premium. As a result of this impairment test, we concluded that the carrying amounts of goodwill for our PeopleScout RPO, PeopleScout MSP and PeopleManagement On-Site reporting units exceeded their implied fair values and we recorded a non-cash impairment loss of $140.5 million, which was included in goodwill and intangible asset impairment charge on our Consolidated Statements of Operations and Comprehensive Income (Loss) for the thirty-nine weeks ended September 27, 2020. The goodwill carrying value of $45.9 million for our PeopleManagement On-Site reporting unit was fully impaired. The goodwill impairment charge for PeopleScout RPO and PeopleScout MSP was $92.2 million and $2.4 million, respectively.

~~Annual impairment test~~

Given the proximity of our interim impairment measurement date (last day of our fiscal first quarter - March 29, 2020) to our annual goodwill impairment measurement date (first day of our fiscal second quarter - March 30, 2020), we performed a qualitative assessment to determine whether it was more likely than not that the fair value of any of our reporting units is less than the carrying value. We considered the current and expected future economic and market conditions surrounding COVID-19 and concluded that it was not more likely than not that the goodwill associated with our reporting units were impaired as of the first day of our fiscal second quarter. Therefore, a quantitative assessment was not performed as of March 30, 2020.

Additionally, we did not identify any events or conditions that make it more likely than not that an impairment may have occurred during the period from March 30, 2020 to September 27, 2020. The remaining goodwill balances for PeopleScout RPO and PeopleScout MSP were $22.9 million and $9.7 million, respectively, as of September 27, 2020. Should actual results decline further or longer than we have currently estimated, the remaining goodwill balances may be further impaired. We will continue to closely monitor the operational performance of these reporting units.

~~Finite-lived intangible assets~~

We generally record acquired intangible assets that have finite useful lives, such as client relationships, in connection with business combinations. We review intangible assets that have finite useful lives and other long-lived assets whenever an event or change in circumstances indicates that the carrying value of the asset may not be recoverable. Factors considered important that could result in an impairment review include, but are not limited to, significant underperformance relative to historical or planned operating results or significant changes in business strategies. We estimate the recoverability of these assets by comparing the carrying amount of the asset to the future undiscounted cash flows that we expect the asset to generate. An impairment loss is recognized when the estimated undiscounted cash flows expected to result from the use of the asset plus net proceeds expected from disposition of the asset (if any) are less than the carrying value of the asset. When an impairment loss is recognized, the carrying amount of the asset is reduced to its estimated fair value based on discounted cash flow analysis or other valuation techniques.

~~Interim impairment test~~

With the decrease in demand for our services due to the economic impact caused by the response to COVID-19, we lowered our future expectations, which was the primary trigger of the impairment test as of the last day of our fiscal first quarter for certain of our acquired client relationships intangible assets. As a result of this impairment test, we recorded a non-cash impairment loss for our PeopleScout RPO and PeopleManagement On-Site client relationship intangible assets of $34.7 million, which was included in goodwill and intangible asset impairment charge on our Consolidated Statements of Operations and Comprehensive Income (Loss) for the thirty-nine weeks ended September 27, 2020. The impairment charge for PeopleScout RPO and PeopleManagement On-Site client relationship intangible assets was $25.0 million and $9.7 million, respectively. Considerable management judgment was necessary to determine key assumptions, including projected revenue of acquired clients and an appropriate discount rate of 12.0%. Additionally, we did not identify any events or conditions that make it more likely than not that an impairment may have occurred during the period from March 30, 2020 to September 27, 2020. The remaining client relationship intangible asset balances related to assets impaired for PeopleScout RPO and PeopleManagement On-Site were $5.5 million and $7.6 million, respectively, as of September 27, 2020.

~~Indefinite-lived intangible assets~~

We have indefinite-lived intangible assets related to our Staff Management and PeopleScout trade names. We test our trade names annually for impairment, and when indicators of potential impairment exist. We utilize the relief from royalty method to determine the fair value of each of our trade names. If the carrying value exceeds the fair value, we recognize an impairment loss in an amount equal to the excess, not to exceed the carrying value. Management uses considerable judgment to determine key assumptions, including projected revenue, royalty rates and appropriate discount rates.

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~~NOTES TO CONSOLIDATED FINANCIAL STATEMENTS~~

~~Interim impairment test~~

We performed an interim impairment test of our indefinite-lived intangible assets as of the last day of our first fiscal quarter for 2020 and determined that the estimated fair values exceeded the carrying amounts for our indefinite-lived trade names. Accordingly, no impairment loss was recognized.

~~Annual impairment test~~

Given the proximity of our interim impairment measurement date (last day of our fiscal first quarter - March 29, 2020) to our annual indefinite-lived trade names impairment measurement date (first day of our fiscal second quarter - March 30, 2020), we performed a qualitative assessment to determine whether it was more likely than not that the fair value of any of our indefinite-lived trade names is less than the carrying value. We concluded that it was not more likely than not that the indefinite-lived intangible assets associated with our Staff Management and PeopleScout trade names were impaired as of the first day of our fiscal second quarter. Therefore, a quantitative assessment was not performed as of March 30, 2020.

~~Additionally, we did not identify any events or conditions that make it more likely than not that an impairment may have occurred during the period from March 30, 2020 to September 27, 2020.~~


(in thousands)	September 26, 2021		December 27, 2020
Deferred revenue	$	6,483	$	1,167
Other current liabilities	6,139		6,751
Other current liabilities	$	12,622	$	7,918

NOTE 5: WORKERS’ COMPENSATION INSURANCE AND RESERVES

We provide workers’ compensation insurance for our ~~contingent~~associates and permanent employees. The majority of our current workers’ compensation insurance policies cover claims for a particular event above a $2.0 million deductible limit, on a “per occurrence” basis. This results in our being substantially self-insured.

Our workers’ compensation reserve for claims below the deductible limit is discounted to its estimated net present value using discount rates based on average returns of “risk-free” U.S. Treasury instruments available during the year in which the liability was incurred. The weighted average discount rate was ~~1.8%~~1.6% and ~~2.0%~~1.8% at September ~~27, 2020~~26, 2021 and December ~~29, 2019,~~27, 2020, respectively. Payments made against self-insured claims are made over a weighted average period of approximately 55.5 years as of September ~~27, 2020.~~26, 2021.

The following table presents a reconciliation of the undiscounted workers’ compensation reserve to the discounted workers’ compensation reserve for the periods presented:


(in thousands)	(in thousands)	September 27, 2020		December 29, 2019		(in thousands)	September 26, 2021		December 27, 2020
Undiscounted workers’ compensation reserve	Undiscounted workers’ compensation reserve	$	272,467	$	274,934	Undiscounted workers’ compensation reserve	$	275,398	$	273,502
Less discount on workers’ compensation reserve	Less discount on workers’ compensation reserve	17,673		19,316		Less discount on workers’ compensation reserve	16,829		18,009
Workers’ compensation reserve, net of discount	Workers’ compensation reserve, net of discount	254,794		255,618		Workers’ compensation reserve, net of discount	258,569		255,493
Less current portion	Less current portion	65,860		73,020		Less current portion	60,936		66,007
Long-term portion	Long-term portion	$	188,934	$	182,598	Long-term portion	$	197,633	$	189,486

Payments made against self-insured claims were ~~$40.6~~$32.0 million and ~~$47.3~~$40.6 million for the thirty-nine weeks ended September ~~27, 2020~~26, 2021 and September ~~29, 2019,~~27, 2020, respectively.

Our workers’ compensation reserve includes estimated expenses related to claims above our self-insured limits (“excess claims”), and we record a corresponding receivable for the insurance coverage on excess claims based on the contractual policy agreements we have with insurance carriers. We discount this reserve and corresponding receivable to its estimated net present value using the discount rates based on average returns of “risk-free” U.S. Treasury instruments available during the year in which the liability was incurred. AtThe rates used to discount excess claims incurred during the thirty-nine weeks ended September 26, 2021 and fifty-two weeks ended December 27, 2020 were 1.6% and ~~December 29, 2019, the weighted average rate was 1.5% and 2.4%~~1.3%, respectively. The claim payments are made and the corresponding reimbursements from our insurance carriers are received over an estimated weighted average period of approximately 1617 years. The discounted workers’ compensation reserve for excess claims was ~~$53.1~~$60.6 million and ~~$45.3 million, and the corresponding gross receivable for the insurance on excess claims was $52.1 million and $45.3~~$54.0 million, as of September 26, 2021 and December 27, 2020, respectively. The discounted receivables from insurance companies, net of valuation allowance, were $59.2 million and $52.9 million as of September 26, 2021 and December ~~29, 2019,~~27, 2020, respectively.

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NOTES TO CONSOLIDATED FINANCIAL STATEMENTS

Workers’ compensation cost consists primarily of changes in self-insurance reserves net of changes in discount, monopolistic jurisdictions’ premiums, insurance premiums and other miscellaneous expenses. Workers’ compensation cost of ~~$14.4~~$13.3 million and ~~$18.0~~$14.4 million was recorded in cost of services on our Consolidated Statements of Operations and Comprehensive Income (Loss) for the thirteen weeks ended September 26, 2021 and September 27, 2020, respectively, and ~~September 29, 2019, respectively,~~$32.7 million and $38.0 million ~~and $46.2 million or~~for the thirty-nine weeks ended September ~~27, 2020~~26, 2021 and ~~September 29, 2019, respectively.~~

~~Page - 13~~

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~~NOTES TO CONSOLIDATED FINANCIAL STATEMENTS~~

~~NOTE 6: LONG-TERM DEBT~~

On March 16, 2020, we entered into a first amendment to our credit agreement with Bank of America, N.A., Wells Fargo Bank, N.A., PNC Bank, N.A., KeyBank, N.A. and HSBC Bank USA, N.A. dated as of July 13, 2018, which extended the maturity of the revolving credit facility established thereunder (the “Revolving Credit Facility”) to March 16, 2025 and modified certain other terms. On June 24, 2020, we entered into a second amendment to our credit agreement (the “Second Amendment”), which modified terms of our financial covenants as well as certain other provisions of the Revolving Credit Facility.

The amended credit agreement provides for a revolving line of credit of up to $300.0 million with an option, subject to lender approval, to increase the amount to $450.0 million. Included in the Revolving Credit Facility is a $30.0 million sub-limit for “Swingline” loans and a $125.0 million sub-limit for letters of credit. At September 27, 2020, $1.5 million was drawn on the Revolving Credit Facility as a Swingline loan and $6.1 million was utilized by outstanding standby letters of credit, leaving $292.4 million unused under the Revolving Credit Facility, which is constrained by our most restrictive covenant at this time making $138.5 million available for additional borrowings. At December 29, 2019, $37.1 million was drawn on the Revolving Credit Facility, which included a $17.1 million Swingline loan.

Under the terms of the Revolving Credit Facility, we pay a variable rate of interest on funds borrowed under the revolving line of credit in excess of the Swingline loans, based on the London Interbank Offered Rate (“LIBOR”) plus an applicable spread between 1.25% and 3.50%. Alternatively, at our option, we may pay interest based on a base rate plus an applicable spread between 0.25% and 1.50%. The base rate is the greater of the prime rate (as announced by Bank of America), or the federal funds rate plus 0.50%. The applicable spread on LIBOR is 3.50% through the end of fiscal 2020, and will be determined by the consolidated leverage ratio thereafter, as defined in the amended credit agreement.

Under the terms of the Revolving Credit Facility, we are required to pay a variable rate of interest on funds borrowed under the Swingline loan based on the base rate plus applicable spread between 0.25% and 1.50%, as described above. At September 27, 2020, the applicable spread on the base rate was 1.50% and the base rate was 3.25%, resulting in an interest rate of 4.75%.

A commitment fee between 0.25% and 0.50% is applied against the Revolving Credit Facility’s unused borrowing capacity, with the specific rate determined by the consolidated leverage ratio, as defined in the amended credit agreement. Letters of credit are priced at a margin between 1.00% and 3.25%, plus a fronting fee of 0.50%.

Obligations under the Revolving Credit Facility are guaranteed by TrueBlue and material U.S. domestic subsidiaries, and are secured by substantially all of the assets of TrueBlue and material U.S. domestic subsidiaries. The amended credit agreement contains customary representations and warranties, events of default, and affirmative and negative covenants, including, among others, financial covenants.

~~The following financial covenants, as defined in the Second Amendment, are in effect through the second quarter of 2021:~~

•Asset Coverage Ratio of greater than 1.00, defined as the ratio of 60% of accounts receivable to the difference of total debt outstanding and unrestricted cash in excess of $50 million. As of September 27, 2020, our asset coverage ratio was greater than 1.00 at 22.1.

•Liquidity greater than $150 million, defined as the sum of unrestricted cash and availability under the aggregate revolving commitments. As of September 27, 2020, our liquidity was greater than the $150 million at $320.6 million.

~~The following financial covenant, as defined in the Second Amendment, will be in effect for the first and second quarter of 2021:~~

•~~EBITDA, as defined in the amended credit agreement, greater than $12 million for the trailing three quarters ending Q1 2021 and greater than $15 million for the trailing four quarters ending Q2 2021.~~

~~The following financial covenants, as defined in the Second Amendment, will be in effect starting the third quarter of 2021 and thereafter:~~

•Consolidated leverage ratio greater than 4.00 for the third and fourth quarters of 2021 and greater than 3.00 thereafter, defined as our funded indebtedness divided by trailing twelve months consolidated EBITDA, as defined in the amended credit agreement.

•~~Consolidated fixed charge coverage ratio greater than 1.25, defined as the trailing twelve months bank-adjusted cash flow divided by cash interest expense.~~

~~As of September 27, 2020, we were in compliance with all effective covenants related to the Revolving Credit Facility.~~

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respectively.

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~~NOTES TO CONSOLIDATED FINANCIAL STATEMENTS~~

NOTE 7:6: COMMITMENTS AND CONTINGENCIES

Workers’ compensation commitments

We have provided our insurance carriers and certain states with commitments in the form and amounts listed below:


(in thousands)	(in thousands)	September 27, 2020		December 29, 2019		(in thousands)	September 26, 2021		December 27, 2020
Cash collateral held by workers’ compensation insurance carriers	Cash collateral held by workers’ compensation insurance carriers	$	22,076	$	22,256	Cash collateral held by workers’ compensation insurance carriers	$	22,786	$	22,253
Cash and cash equivalents held in Trust	Cash and cash equivalents held in Trust	18,543		23,681		Cash and cash equivalents held in Trust	27,370		29,410
Investments held in Trust	Investments held in Trust	156,030		149,373		Investments held in Trust	132,127		152,247
Letters of credit (1)	Letters of credit (1)	6,109		6,202		Letters of credit (1)	6,160		6,095
Surety bonds (2)	Surety bonds (2)	20,616		20,731		Surety bonds (2)	21,969		20,616
Total collateral commitments	Total collateral commitments	$	223,374	$	222,243	Total collateral commitments	$	210,412	$	230,621

(1)We have agreements with certain financial institutions to issue letters of credit as collateral.

(2)Our surety bonds are issued by independent insurance companies on our behalf and bear annual fees based on a percentage of the bond, which are determined by each independent surety carrier. These fees do not exceed 2.0% of the bond amount, subject to a minimum charge. The terms of these bonds are subject to review and renewal every one to four years and most bonds can be canceled by the sureties with as little as 60 days’ notice.

Legal contingencies and developments

We are involved in various proceedings arising in the normal course of conducting business. We believe the liabilities included in our financial statements reflect the probable loss that can be reasonably ~~estimated. The amounts recorded~~estimated and are ~~immaterial and resolution~~immaterial. We also believe that the aggregate range of ~~those proceedings are not~~reasonably possible losses for the Company's exposure in excess of the amount accrued is expected to be immaterial to the Company. It remains possible that despite our current belief, material differences in actual outcomes or changes in management's evaluation or predictions could arise that could have a material effect on ~~our~~the Company's financial condition, results of operations ~~financial condition~~ or cash flows.

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NOTES TO CONSOLIDATED FINANCIAL STATEMENTS

NOTE 8:7: SHAREHOLDERS’ EQUITY

Changes in the balance of each component of shareholders’ equity during the reporting periods were as follows:


		Thirteen weeks ended						Thirty-nine weeks ended							Thirteen weeks ended					Thirty-nine weeks ended
(in thousands)	(in thousands)	September 27, 2020		September 29, 2019		September 27, 2020		September 29, 2019		(in thousands)	September 26, 2021		September 27, 2020			September 26, 2021		September 27, 2020

Common stock shares	Common stock shares									Common stock shares
Beginning balance	Beginning balance	36,052		40,058		38,593		40,054		Beginning balance	35,510		36,052			35,493		38,593
Purchases and retirement of common stock	Purchases and retirement of common stock	(627)		(1,115)		(3,557)		(1,505)		Purchases and retirement of common stock	—		(627)			—		(3,557)
Net issuance under equity plans, including tax benefits	Net issuance under equity plans, including tax benefits	48		(11)		387		355		Net issuance under equity plans, including tax benefits	(55)		48			(72)		387
Stock-based compensation	Stock-based compensation	(23)		0		27		28		Stock-based compensation	—		(23)			34		27
Ending balance	Ending balance	35,450		38,932		35,450		38,932		Ending balance	35,455		35,450			35,455		35,450

Common stock amount	Common stock amount									Common stock amount
Beginning balance	Beginning balance	$	1	$	1	$	1	$	1	Beginning balance	$	1	$	1		$	1	$	1
Current period activity	Current period activity	—		—		—		—		Current period activity	—		—			—		—
Ending balance	Ending balance	1		1		1		1		Ending balance	1		1			1		1

Retained earnings	Retained earnings									Retained earnings
Beginning balance	Beginning balance	430,525		629,022		639,210		606,087		Beginning balance	479,567		430,525			452,017		639,210
Net income (loss)	Net income (loss)	8,795		26,676		(149,867)		54,358		Net income (loss)	18,642		8,795			41,424		(149,867)
Purchases and retirement of common stock (1)	Purchases and retirement of common stock (1)	0		(22,239)		(52,346)		(31,316)		Purchases and retirement of common stock (1)	—		—			—		(52,346)
Net issuance under equity plans, including tax benefits	Net issuance under equity plans, including tax benefits	(177)		19		(1,597)		(911)		Net issuance under equity plans, including tax benefits	(133)		(177)			(2,281)		(1,597)
Stock-based compensation	Stock-based compensation	2,417		2,859		6,762		8,119		Stock-based compensation	3,233		2,417			10,149		6,762
Change in accounting standard cumulative-effect adjustment (2)	Change in accounting standard cumulative-effect adjustment (2)	0		0		(602)		0		Change in accounting standard cumulative-effect adjustment (2)	—		—			—		(602)
Ending balance	Ending balance	441,560		636,337		441,560		636,337		Ending balance	501,309		441,560			501,309		441,560

Accumulated other comprehensive loss	Accumulated other comprehensive loss									Accumulated other comprehensive loss
Beginning balance, net of tax	Beginning balance, net of tax	(17,765)		(14,016)		(13,238)		(14,649)		Beginning balance, net of tax	(14,338)		(17,765)			(14,828)		(13,238)
Foreign currency translation adjustment	Foreign currency translation adjustment	386		(1,657)		(4,141)		(1,024)		Foreign currency translation adjustment	(1,296)		386			(806)		(4,141)
Ending balance, net of tax	Ending balance, net of tax	(17,379)		(15,673)		(17,379)		(15,673)		Ending balance, net of tax	(15,634)		(17,379)			(15,634)		(17,379)

Total shareholders’ equity ending balance	Total shareholders’ equity ending balance	$	424,182	$	620,665	$	424,182	$	620,665	Total shareholders’ equity ending balance	$	485,676	$	424,182		$	485,676	$	424,182

(1)Under applicable Washington State law, shares purchased are not displayed separately as treasury stock on our Consolidated Balance Sheets and are treated as authorized but unissued shares. It is our accounting policy to first record these purchases as a reduction to our common stock account. Once the common stock account has been reduced to a nominal balance, remaining purchases are recorded as a reduction to our retained earnings. Furthermore, activity in our common stock account related to stock-based compensation is also recorded to retained earnings until such time as the reduction to retained earnings due to stock repurchases has been recovered.

(2)As a result of our adoption of the accounting standard for credit losses, we recognized a cumulative-effect adjustment to retained earnings of $0.6 million in the first quarter of 2020.

~~Share repurchase plan~~

On October 16, 2019, our Board of Directors authorized a $100.0 million share repurchase program of our outstanding common stock. The share repurchase program does not obligate us to acquire any particular amount of common stock and does not have an expiration date. We may choose to purchase shares in the open market, from individual holders, through an accelerated share repurchase program or otherwise. As of September 27, 2020, $66.7 million remains available for repurchase of common stock under the existing authorization. The second amendment to our credit agreement prohibits us from repurchasing shares until July 1, 2021.

As part of the existing share repurchase plan, on February 28, 2020 we entered into an accelerated share repurchase (“ASR”) agreement with a third-party financial institution to repurchase $40.0 million of our common stock. Under the ASR agreement, we paid $40.0 million to the financial institution and received an initial delivery of 2,150,538 shares in the first quarter of 2020, which represented 80% of the total shares we expected to receive based on the market price at the time of the initial delivery. This transaction was initiated prior to the medical community’s acknowledgment of the expected severity of the impact COVID-19 would have on the United States.

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NOTES TO CONSOLIDATED FINANCIAL STATEMENTS

The final number of shares delivered upon settlement of the agreement was determined by the volume weighted average price of our shares over the term of the ASR agreement, less the agreed-upon discount. On July 2, 2020, we settled our ASR agreement resulting in the receipt of 626,948 additional shares from the third-party financial institution. The total number of shares delivered under the ASR agreement was 2,777,486 with a volume weighted average price over the term of the ASR agreement of $14.40.

NOTE 9:8: INCOME TAXES

Our income tax provision or benefit for interim periods is determined using an estimate of our annual effective tax rate, adjusted for discrete items, if any, that are taken into account in the relevant period. Each quarter we update our estimate of the annual effective tax rate and, if our estimated tax rate changes, we make a cumulative adjustment. Our quarterly tax provision and quarterly estimate of our annual effective tax rate are subject to variation due to several factors, including variability in accurately predicting our full year pre-tax ~~and taxable~~ income and loss by jurisdiction, tax credits, government audit developments, changes in laws, regulations and administrative practices, and relative changes in expenses or losses for which tax benefits are not recognized. Additionally, our effective tax rate can be more or less volatile based on the amount of pre-tax income. For example, the impact of discrete items, tax credits, and non-deductible expenses on our effective tax rate is greater when our pre-tax income is lower.

On March 27, 2020, the Coronavirus Aid, Relief, and Economic Security Act (the “CARES Act”) was enacted in the United States. The CARES Act is an emergency economic aid package to help mitigate the impact of COVID-19. Among other things, the CARES Act provides certain changes to tax laws, including the ability to carry back losses to obtain refunds related to prior year tax returns.

Our effective income tax rate for the thirty-nine weeks ended September ~~27, 2020~~26, 2021 was ~~18.7%~~14.3%. The difference between the statutory federal income tax rate of 21% and our effective ~~income~~ tax rate ~~results~~was primarily ~~from a non-deductible goodwill and intangible asset impairment charge and~~due to hiring credits, including the ~~impact of the CARES Act and the federal~~ Work Opportunity Tax Credit (“WOTC”)., offset by state income taxes. WOTC is designed to encourage employers to hire workers from certain targeted groups with higher than average unemployment rates. Other differences between the statutory federal income tax rate result from state and foreign income taxes, certain non-deductible ~~expenses, tax exempt interest,~~and non-taxable items and tax effects of stock-based compensation.

NOTE ~~10:~~9: NET INCOME (LOSS) PER SHARE

Diluted common shares were calculated as follows:


		Thirteen weeks ended						Thirty-nine weeks ended							Thirteen weeks ended					Thirty-nine weeks ended
(in thousands, except per share data)	(in thousands, except per share data)	September 27, 2020		September 29, 2019		September 27, 2020		September 29, 2019		(in thousands, except per share data)	September 26, 2021		September 27, 2020			September 26, 2021		September 27, 2020
Net income (loss)	Net income (loss)	$	8,795	$	26,676	$	(149,867)	$	54,358	Net income (loss)	$	18,642	$	8,795		$	41,424	$	(149,867)

Weighted average number of common shares used in basic net income (loss) per common share	Weighted average number of common shares used in basic net income (loss) per common share	34,597		38,741		35,643		39,090		Weighted average number of common shares used in basic net income (loss) per common share	34,873		34,597			34,788		35,643
Dilutive effect of non-vested restricted stock		307		472		0		389
Dilutive effect of non-vested stock-based awards										Dilutive effect of non-vested stock-based awards	602		307			467		—
Weighted average number of common shares used in diluted net income (loss) per common share	Weighted average number of common shares used in diluted net income (loss) per common share	34,904		39,213		35,643		39,479		Weighted average number of common shares used in diluted net income (loss) per common share	35,475		34,904			35,255		35,643

Net income (loss) per common share:	Net income (loss) per common share:									Net income (loss) per common share:
Basic	Basic	$	0.25	$	0.69	$	(4.20)	$	1.39	Basic	$	0.53	$	0.25		$	1.19	$	(4.20)
Diluted	Diluted	$	0.25	$	0.68	$	(4.20)	$	1.38	Diluted	$	0.53	$	0.25		$	1.17	$	(4.20)

Anti-dilutive shares	Anti-dilutive shares	595		220		1,006		245		Anti-dilutive shares	24		595			47		1,006

NOTE ~~11:~~10: SEGMENT INFORMATION

Our operating segments and reportable segments are described below:

Our PeopleReady reportable segment provides blue-collar, contingent staffing through the PeopleReady operating segment. PeopleReady provides on-demand and skilled labor in a broad range of industries that include construction, manufacturing and logistics, warehousing and distribution, retail, waste and recycling, energy, hospitality, and general ~~labor and others.~~labor.

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~~NOTES TO CONSOLIDATED FINANCIAL STATEMENTS~~

Our PeopleManagement reportable segment provides contingent labor and outsourced industrial workforce solutions, primarily on-site at the client’s facility, through the following operating segments, which we have aggregated into one reportable segment in accordance with U.S. GAAP:

•PeopleManagement On-Site: On-site management and recruitment for the contingent industrial workforce of manufacturing, warehouse, and distribution facilities; and

•PeopleManagement Centerline: Recruitment and management of contingent and dedicated commercial drivers to the transportation and distribution industries.

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NOTES TO CONSOLIDATED FINANCIAL STATEMENTS

Our PeopleScout reportable segment provides high-volume, permanent employee recruitment process outsourcing, employer branding services and management of outsourced labor service providers through the following operating segments, which we have aggregated into one reportable segment in accordance with U.S. GAAP:

•PeopleScout RPO: Outsourced recruitment of permanent employees on behalf of clients and employer branding services; and

•PeopleScout MSP: Management of multiple third-party staffing vendors on behalf of clients.

The following table presents our revenue disaggregated by major source and segment and a reconciliation of segment revenue from services to total company revenue:

Thirteen weeks ended Thirty-nine weeks ended
(in thousands) September 27,
2020 September 29,
2019 September 27,
2020 September 29,
2019
Revenue from services (1):
Contingent staffing
PeopleReady $ 293,546 $ 413,132 $ 801,991 $ 1,109,261
PeopleManagement 147,241 159,315 407,516 470,889
Human resource outsourcing
PeopleScout 33,743 64,346 118,219 197,589
Total company $ 474,530 $ 636,793 $ 1,327,726 $ 1,777,739

~~(1)Inter-segment revenue is minimal.~~


	Thirteen weeks ended				Thirty-nine weeks ended
(in thousands)	September 26, 2021		September 27, 2020		September 26, 2021		September 27, 2020
Revenue from services:
Contingent staffing
PeopleReady	$	349,056	$	293,546	$	908,764	$	801,991
PeopleManagement	157,789		147,241		461,899		407,516
Human resource outsourcing
PeopleScout	70,186		33,743		181,029		118,219
Total company	$	577,031	$	474,530	$	1,551,692	$	1,327,726

The following table presents a reconciliation of segment profit to income (loss) before tax expense (benefit):


		Thirteen weeks ended						Thirty-nine weeks ended							Thirteen weeks ended					Thirty-nine weeks ended
(in thousands)	(in thousands)	September 27, 2020		September 29, 2019		September 27, 2020		September 29, 2019		(in thousands)	September 26, 2021		September 27, 2020			September 26, 2021		September 27, 2020
Segment profit:	Segment profit:									Segment profit:
PeopleReady	PeopleReady	$	18,714	$	30,878	$	27,002	$	64,143	PeopleReady	$	24,690	$	18,714		$	54,987	$	27,002
PeopleManagement	PeopleManagement	4,574		3,381		6,063		9,815		PeopleManagement	2,360		4,574			8,697		6,063
PeopleScout	PeopleScout	349		10,774		75		32,424		PeopleScout	9,778		349			24,672		75
Total segment profit	Total segment profit	23,637		45,033		33,140		106,382		Total segment profit	36,828		23,637			88,356		33,140
Corporate unallocated	Corporate unallocated	(5,968)		(5,769)		(16,106)		(16,680)		Corporate unallocated	(7,667)		(5,968)			(20,593)		(16,106)
Work Opportunity Tax Credit processing fees		(174)		(240)		(309)		(720)
Acquisition/integration costs		0		(362)		0		(1,612)
Third-party processing fees for hiring tax credits										Third-party processing fees for hiring tax credits	(419)		(174)			(584)		(309)
Amortization of software as a service assets										Amortization of software as a service assets	(670)		(575)			(1,989)		(1,692)

Goodwill and intangible asset impairment charge	Goodwill and intangible asset impairment charge	0		0		(175,189)		0		Goodwill and intangible asset impairment charge	—		—			—		(175,189)

Workforce reduction costs										Workforce reduction costs	(110)		(270)			(194)		(12,589)
COVID-19 government subsidies, net										COVID-19 government subsidies, net	92		4,071			4,131		7,175
Other benefits (costs)	Other benefits (costs)	2,869		(727)		(1,558)		(2)		Other benefits (costs)	(300)		(357)			(2,240)		5,548
Depreciation and amortization	Depreciation and amortization	(7,652)		(8,749)		(24,002)		(28,528)		Depreciation and amortization	(6,426)		(7,652)			(20,405)		(24,002)
Income (loss) from operations	Income (loss) from operations	12,712		29,186		(184,024)		58,840		Income (loss) from operations	21,328		12,712			46,482		(184,024)
Interest and other income (expense), net		(174)		471		(323)		1,851
Interest expense and other income, net										Interest expense and other income, net	581		(174)			1,880		(323)
Income (loss) before tax expense (benefit)	Income (loss) before tax expense (benefit)	$	12,538	$	29,657	$	(184,347)	$	60,691	Income (loss) before tax expense (benefit)	$	21,909	$	12,538		$	48,362	$	(184,347)

Asset information by reportable segment is not presented ~~since~~as we do not manage our segments on a balance sheet basis.

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~~NOTES TO CONSOLIDATED FINANCIAL STATEMENTS~~

~~NOTE 12: SUBSEQUENT EVENT~~

On October 1, 2020, we took possession of office space we are under contract to lease. The location requires construction and retrofitting before it will be available to serve as our Chicago Headquarters. The lease has a term of 15 years, commencing on April 1, 2021. As a result, we recorded a $29.5 million right-of-use asset and corresponding lease liability as of the date of possession.


Item 2.			MANAGEMENT’S DISCUSSION AND ANALYSIS OF FINANCIAL CONDITION AND RESULTS OF OPERATIONS

COMMENT ON FORWARD LOOKING STATEMENTS

Certain statements in this Form 10-Q, other than purely historical information, including estimates, projections, statements relating to our business plans, objectives and expected operating results, the impact of and our ongoing response to COVID-19, and the assumptions upon which those statements are based, are “forward-looking statements” within the meaning of the Private Securities Litigation Reform Act of 1995, Section 27A of the Securities Act of 1933 and Section 21E of the Securities Exchange Act of 1934. Forward-looking statements involve risks and uncertainties, and future events and circumstances could differ significantly from those anticipated in the forward-looking statements. These forward-looking statements generally are identified by the words “believe,” “project,” “expect,” “anticipate,” “estimate,” “intend,” “strategy,” “future,” “opportunity,” “goal,” “plan,” “may,” “should,” “will,” “would,” “will be,” “will continue,” “will likely result,” and similar expressions. Forward-looking statements are based on current expectations and assumptions that are subject to risks and uncertainties, which may cause actual results to differ materially from those expressed or implied in our forward-looking statements, including the risks and uncertainties described in “Management’s Discussion and ~~Analysis”~~Analysis of Financial Condition and Results of Operations” (Part I, Item 2 of this Form 10-Q),“Quantitative and Qualitative Disclosures about Market Risk” (Part I, Item 3 of this Form 10-Q), and “Risk Factors” (Part II, Item 1A of this Form 10-Q). We undertake no duty to update or revise publicly any of the forward-looking statements after the date of this report or to conform such statements to actual results or to changes in our expectations, whether because of new information, future events, or otherwise.

Management’s Discussion and Analysis of Financial Condition and Results of Operations (“MD&A”) is designed to provide the reader of our accompanying unaudited consolidated financial statements (“financial statements”) with a narrative from the perspective of management on our financial condition, results of operations, liquidity and certain other factors that may affect future results. MD&A is provided as a supplement to, and should be read in conjunction with, our Annual Report on Form 10-K for the fiscal year ended December 29, 2019, and our financial statements and the accompanying notes to our financial statements.

OVERVIEW

TrueBlue, Inc. (the “company,” “TrueBlue,” “we,” “us” and “our”) is a leading provider of specialized workforce solutions that help our clients ~~achieve business growth~~improve productivity and ~~improve productivity. In 2019, we connected approximately 724,000 people with work and served approximately 139,000 clients. We report our business~~grow their businesses. Our operations are managed as three ~~reportable~~business segments: PeopleReady, PeopleManagement and PeopleScout. ~~See Note 11:~~ ~~Segment Information, to our consolidated financial statements found in Item 1 of this Quarterly Report on Form 10-Q, for additional details on our operating segments and reportable segments.~~ Our PeopleReady segment offers on-demand, industrial staffing; our PeopleManagement segment offers contingent, on-site industrial staffing and commercial driver services; and our PeopleScout segment offers recruitment process outsourcing (“RPO”) and managed service provider (“MSP”) ~~solutions~~solutions. See Note 10: Segment Information, to our consolidated financial statements found in Item 1 of this Quarterly Report on Form 10-Q, for additional details on our operating segments and reportable segments.

The COVID-19 pandemic

Beginning in early 2020, the coronavirus (“COVID-19”) pandemic has led to a ~~wide variety~~series of ~~industries.~~significant economic disruptions globally.

~~The global economy and our business have been dramatically affected by the COVID-19 pandemic. We continue to monitor its impact on all aspects of our business.~~ Throughout the pandemic, our business has remained open and we have continued to provide key services to essential ~~businesses. However,~~businesses and other businesses as COVID-19 restrictions have lifted. Currently in our two largest markets, the ~~preventative~~ ~~measures~~United States of America (“U.S.”) and ~~individual precautions taken~~Canada, vaccinations continue to ~~help curb~~be a top priority and are being supported by governmental programs. As of October 18, 2021, approximately 57% of the ~~spread~~U.S. and 73% of ~~COVID-19,~~the Canadian populations have been fully vaccinated. While the vaccination programs have helped to reopen these markets, we continue to monitor the pandemic’s evolution closely. Despite an uneven recovery in certain markets and industries, we are seeing growth in new client wins and higher existing client volumes, particularly in those markets and industries hit hardest by COVID-19. In addition, our continued focus on efficiently managing costs while investing in digital strategies and sales resources has allowed us to accelerate our strategic priorities and emerge stronger as the ~~resulting negative impact~~economy recovers.

For additional discussion on the ~~economy, continue~~uncertainties and business risks associated with COVID-19, refer to ~~have a severe adverse impact~~“Risk Factors” in Part II, Item 1A of this Quarterly Report on Form 10-Q.

Third quarter of 2021 highlights

Revenue from services

Total company revenue grew 21.6% to $577.0 million for the thirteen weeks ended September 26, 2021, compared to the same period in the prior year. The increase was due to the recovery of client demand for our services, ~~and our business results.~~

~~Our first priority, with regard~~which experienced a significant drop in the prior year due to the negative impact of the COVID-19 ~~continues to be the safety, health and hygiene of our associates, employees,~~pandemic. This increase is primarily driven by improving volumes from existing clients, ~~suppliers and others with whom we partner~~including clients in our business activities to continue our operations in this unprecedented environment. We implemented comprehensive measures across our businesses to keep our workers and clients healthy and safe, including adherence to guidance from the Centers for Disease Control and Prevention, World Health Organization, Occupational Safety and Health Administration and other key authorities.industries that were disproportionately impacted by COVID-19, as well as new client wins.

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~~In response~~•PeopleReady, our largest segment by revenue, experienced revenue growth of 18.9% to ~~the rapidly changing market conditions as a result of COVID-19, commencing in March 2020, we have taken actions to reduce our operating expenses while preserving the key strengths of our business to ensure we are pre~~pared when business conditions improve. Additionally, in June 2020, we amended our credit agreement to further enhance our liquidity position and we have implemented initiatives to improve cash flow. Our cost management strategies are on track and continue to preserve our operating results and liquidity. At this time, we have ample liquidity to satisfy our cash needs. However, the long-term impacts of the pandemic are difficult to predict. Accordingly, we will continue to evaluate the nature and extent of the impact of COVID-19 on our business, consolidated results of operations, financial condition, and liquidity.

We continue to monitor this rapidly evolving situation and guidance from domestic and international authorities, including federal, state and local public health authorities, and may take additional actions based on their recommendations. There may be developments outside our control requiring us to adjust our operating plan. As such, given the dynamic nature of this situation, it is difficult to estimate the impacts of COVID-19 on our financial condition, results of operations or cash flows in the future. For additional discussion on the uncertainties and business risks associated with COVID-19, refer to “~~Risk Factors” in Part II, Item 1A of this Form 10-Q.~~

~~Third quarter of 2020 highlights~~

~~Revenue from services~~

~~Total company revenue declined 25.5% to $474.5~~$349.1 million for the thirteen weeks ended September ~~27, 2020,~~26, 2021, compared to the same period in the prior year. PeopleReady provides a wide range of staffing solutions for on-demand contingent general and skilled labor. PeopleReady has seen a continued recovery across most geographies and industries, especially those in industries that were hit the hardest by COVID-19, such as construction, transportation, manufacturing, retail and hospitality. The ~~decline~~growth in demand was ~~due to~~partially offset by a ~~significant drop~~shortage in ~~client demand associated with government and societal actions taken to address COVID-19. In particular,~~ the ~~preventive measures and individual precautions taken to help curb the spread~~supply of ~~COVID-19 had severe adverse impacts on our operations and business results. Many of our clients have~~workers in certain markets that we believe has been ~~severely~~temporarily impacted by government responses to COVID-19, which have included stimulus checks, elevated federal unemployment benefits, accelerated payments of the child tax credit, and other direct payments to individuals. Even as workers have reduced their need for our staffing services, which has resulted in lower revenue. During the third quarter, we saw improving trends when compared to the second quarter of 2020 with year-over-year revenue declines of 25.5% compared to 39.0% in the second quarter. This steady improvementexited federal and state unemployment programs late in the third quarter ~~was broad-based across~~of 2021, we believe workers have been slow to return to the workforce for many reasons including health or childcare concerns, and instead are relying on personal savings or other means to supplement their income until they choose to return to work. As compared to our other segments, PeopleReady experienced the most pressure on the available supply of workers, primarily due to a lower average wage, the temporary nature of the ~~industries~~positions, and ~~geographies~~the shorter notice period we ~~serve.~~receive to fill open positions.

~~PeopleReady,~~

•PeopleManagement, our second largest segment by revenue, experienced a revenue ~~decline~~growth of ~~28.9%. PeopleManagement, our lowest margin segment, experienced a revenue decline of 7.6%.~~7.2% to $157.8 million for the thirteen weeks ended September 26, 2021, compared to the same period in the prior year. PeopleManagement supplies an outsourced workforce that involves ~~multiyear,~~multi-year, multi-million dollar on-site orand driver relationships. ~~These types~~PeopleManagement continued to see revenue growth during the fiscal third quarter of 2021 compared to the same period in the prior year due to significant new client ~~engagements are often more resilient~~wins. Estimated annualized revenue from new client wins during the thirty-nine weeks ended September 26, 2021 was $86 million, as compared to the average of the prior three years of approximately $60 million. However, the pace of revenue recovery slowed due to worker supply and supply chain related production slow-downs in ~~an economic downturn.~~ key industries, such as automotive, manufacturing and retail.

•PeopleScout, our ~~highest margin~~smallest segment by revenue, experienced a revenue ~~decline~~growth of ~~47.6%.~~108.0% to $70.2 million for the thirteen weeks ended September 26, 2021, compared to the same period in the prior year. PeopleScout offers RPO and MSP solutions. PeopleScout has seen a ~~large number of~~strong recovery in volume from existing clients, especially those in ~~the~~industries that were hit hardest by COVID-19, such as travel and leisure, ~~sectors which continue~~as well as new client wins. New client wins contributed $5.4 million of revenue for the thirteen weeks ended September 26, 2021 within a variety of industries including retail, health care and transportation. Estimated annualized revenue from new client wins during the thirty-nine weeks ended September 26, 2021 was $38 million, as compared to ~~be significantly impacted by COVID-19~~.the average of the prior three years of approximately $9 million.

Gross profit ~~margin~~

Total company gross profit as a percentage of revenue for the thirteen weeks ended September ~~27, 2020, decreased~~26, 2021 increased by ~~300~~210 basis points to ~~23.3%~~25.4%, compared to ~~26.3%~~23.3% for the same period in the prior year. Our staffing businesses contributed ~~230~~110 basis points of ~~the decline~~improvement, primarily attributable to a benefit of 70 basis points due to ~~180~~lower workers’ compensation expense as a result of a reduction to prior year reserves associated with favorable patterns in claim development, and the remaining 40 basis points ~~from pressure on our bill and pay rates and the remainder primarily~~ due to ~~client mix. The bill and pay rate pressure was caused by~~increased sales mix from our PeopleReady segment, which has a higher ~~pay rates to entice associates to take work assignments given COVID-19 health concerns and additional federal unemployment benefits. As with prior recessions,~~gross margin profile than PeopleManagement, our ~~ability to pass through higher costs plus our standard markup in our bill rates was hampered due to a variety of economic factors negatively impacting our client’s businesses.~~other staffing segment. Our PeopleScout business contributed ~~approximately 70~~the remaining 100 basis points ~~to the decline primarily due to client mix and reduced~~of expansion from improved recruiter utilization on increasing volumes.

Selling, general and administrative ~~expense~~ (“SG&A”) expense

Total company SG&A expense ~~decreased~~increased by ~~$40.0~~$28.6 million to $118.7 million, or 20.6% of revenue for the thirteen weeks ended September 26, 2021, compared to $90.1 million, or 19.0% of revenue for the same period in the prior year, an increase of 160 basis points. The prior period included a $4.0 million reduction to SG&A due to government employment subsidies which did not recur in the current period, driving an increase of 80 basis points. The remaining 80 basis point increase was due to the temporary cost saving actions from 2020 which were discontinued as revenue trends improved. We have continued to balance cost discipline with preserving our operational strengths, which has positioned us well for growth as economic conditions continue to improve.

Income from operations

Total company income from operations was $21.3 million, or 3.7% of revenue for the thirteen weeks ended September ~~27, 2020,~~26, 2021, compared to ~~$129.8~~$12.7 million, or ~~20.4%~~2.7% of revenue for the same period in the prior year. The ~~decrease~~increase in ~~SG&A expense is primarily~~income from operations was due to ~~comprehensive actions we put in place beginning in March 2020 to dramatically reduce costs in response to~~ ~~rapidly changing market conditions due to COVID-19. The actions we took reduced SG&A expense~~improving revenue trends led by ~~30.6% for the thirteen weeks ended September 27, 2020, compared to the same period in the prior year. We have taken steps to reduce SG&A expense while preserving the key strengths~~ recovering industry performance, including those disproportionately impacted by COVID-19, a series of ~~our business to ensure we are prepared when business conditions improve. The decrease in SG&A expense benefited~~new client wins, and expanding gross margin, which collectively increased income from $4.1 million of employee retention credits made available under the Canada Emergency Wage Subsidy for Canadian employees and the Australian JobKeeper subsidy for Australian employees during the thirteen weeks ended September 27, 2020. We will continue to monitor and manage our SG&A expense in line with our cost reduction plans.operations margin by 100 basis points.

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~~Income from operations~~

Total company income from operations was $12.7 million for the thirteen weeks ended September 27, 2020, compared to $29.2 million for the same period in the prior year. The decrease in income from operations was primarily due to the significant drop in client demand associated with government and societal actions taken to address COVID-19. The significant drop in demand, increased price sensitivity, increased contingent worker wages and preventive measures taken to help curb the spread of COVID-19 had severe adverse impacts on our operations and business results. The declines were partially offset by the decisive and comprehensive cuts to SG&A expense in line with management’s plans to preserve the key strengths of our business.

Net income

Net income was ~~$8.8~~$18.6 million, or ~~$0.25~~$0.53 per diluted share for the thirteen weeks ended September ~~27, 2020,~~26, 2021, compared to ~~$26.7~~$8.8 million, or ~~$0.68~~$0.25 per diluted share for the same period in the prior year. Net income for the thirteen weeks ended September 26, 2021 includes income tax expense of $3.3 million resulting in an effective tax rate of 14.9%, compared to an expense of $3.7 million ~~resulting from~~and an effective tax rate of 29.9%~~, compared to 10.1%~~ for the same period in the prior year. ~~Our~~The higher effective tax rate ~~was lower~~ in the prior year ~~as a result of a greater benefit~~was due to lower benefits from hiring credits, primarily the federal Work Opportunity Tax Credit (“WOTC”), and the Coronavirus Aid, Relief and Economic Security Act (“CARES Act”). The difference between our statutory tax rate of 21% and our effective income tax rate results primarily from hiring credits, including WOTC, and the CARES Act. WOTC is designed to encourage employers to hire workers from certain targeted groups with higher than average unemployment rates. The CARES Act is an emergency economic aid package to help mitigate the impact of COVID-19. Among other things, the CARES Act provides certain changes to tax laws, including the ability to carry back losses to obtain refunds related to prior year tax returns where the federal tax rate was 35%.

Additional highlights

~~We are focused on capital management as a top priority. In response to the rapidly changing market conditions~~ ~~as a result of COVID-19~~, we have taken swift action to reduce operating costs and other cash outflows to preserve capital to fund working capital needs. Additionally, on March 16, 2020, we amended our credit agreement which extended the maturity of the revolving credit facility established thereunder (“Revolving Credit Facility”) to March 16, 2025. On June 24, 2020, we further amended our revolving credit agreement, which modified terms of our financial covenants as well as certain other provisions. Under the amended credit agreement, we have the option, subject to lender approval, to increase the Revolving Credit Facility to $450.0 million. As of September ~~27, 2020,~~26, 2021, we ~~are~~were in a strong financial position with cash and cash equivalents of ~~$28.2~~$49.2 million, ~~total~~no outstanding debt ~~outstanding of $1.5 million~~ and ~~$138.5~~$293.8 million available under ~~the most restrictive covenant of~~ our revolving credit agreement (“Revolving Credit ~~Facility at this time~~Facility”), for total liquidity of ~~$167.0~~$343.0 million.

RESULTS OF OPERATIONS

~~Total company results~~

~~The global economy and our business have been dramatically affected by the COVID-19 pandemic.~~ ~~We continue to monitor its impact on all aspects of our business.~~ ~~Throughout the pandemic, our business has remained open and we have continued to provide key services to esse~~ntial businesses. However, the preventative measures and individual precautions taken to help curb the spread of COVID-19 and the resulting negative impact on the economy, continue to have a severe adverse impact on client demand for our services and our business results.

Our first priority, with regard to COVID-19, has been to ensure the safety, health and hygiene of our associates, employees, clients, suppliers and others with whom we partner in our business activities to continue our operations in this unprecedented environment. We implemented comprehensive measures across our businesses to keep our workers and clients healthy and safe, including adherence to guidance from the Centers for Disease Control and Prevention, World Health Organization, Occupational Safety and Health Administration and other key authorities. We formed a specialized task force tracking the most up-to-date developments and safety standards, and created an internal information hub with safety protocols, dashboards, FAQs, and daily reporting by location on the COVID-19 impact. In addition to posting TrueBlue’s action plan on our external websites, we are actively sharing information on how companies and workers can protect themselves via ongoing emails, social outreach, webinars and other digital communications. We are fully leveraging our JobStack^TM app to help companies and workers connect safely through a digital environment, and are rolling out a new virtual onboarding capability to minimize in-person branch visits. We are also leveraging our Affinix^TM technology to enable companies to connect with permanent talent through virtual hiring and sourcing. Working closely with clients to enforce safety standards, we are supporting efforts in providing masks for associates, hand sanitizer, workplace disinfecting, social distancing, and infrared temperature checks. We instruct our workers to stay home if they are not feeling well or have been exposed to COVID-19. Immediate notification and self-quarantine protocols are in place if a staff member, associate or client’s employee is exposed to COVID-19, and our Field Safety Specialists closely evaluate any assignments related to clean-up of potentially infectious job sites. To ensure business continuity and support for clients who need workers for essential services, we established a Centralized Branch Support Center and are ready to implement Regional Command Centers as needed to serve as backup for our 600+ branches. Our branches follow strict sanitation and social distancing guidelines. In addition, across the TrueBlue organization, we suspended all

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~~international travel and restricted nonessential domestic travel for our employees and are providing remote work capabilities for our Tacoma and Chicago support centers as well as other locations.~~

~~In response to the rapidly changing market conditions as a result of COVID-19, we have taken steps to reduce SG&A expense and other cash outflows.~~ We continue to monitor this evolving situation and guidance from domestic and international authorities, including federal, state and local public health authorities, and may take additional actions based on their recommendations. There may be developments outside our control requiring us to adjust our operating plan. As such, given the dynamic nature of this situation, it is difficult to estimate the impacts of COVID-19 on our financial condition, results of operations or cash flows in the future. However, we do expect that it will continue to have a material adverse impact on our future revenue, overall profitability and liquidity. For additional discussion on the uncertainties and business risks associated with COVID-19, refer to “Risk Factors” in Part II, Item 1A of this Quarterly Report on Form 10-Q.

~~The following table presents selected financial data:~~

Thirteen weeks ended Thirty-nine weeks ended
(in thousands, except percentages and per share data) Sep 27,
2020 % of revenue Sep 29,
2019 % of revenue Sep 27,
2020 % of revenue Sep 29,
2019 % of revenue
Revenue from services $ 474,530 $ 636,793 $ 1,327,726 $ 1,777,739
Total revenue growth (decline) % (25.5) % (6.4) % (25.3) % (3.9) %
Gross profit $ 110,464 23.3 % $ 167,735 26.3 % $ 319,848 24.1 % $ 471,113 26.5 %
Selling, general and administrative expense 90,100 19.0 % 129,800 20.4 % 304,681 22.9 % 383,745 21.6 %
Depreciation and amortization 7,652 1.6 % 8,749 1.4 % 24,002 1.8 % 28,528 1.6 %
Goodwill and intangible asset impairment charge — — 175,189 —
Income (loss) from operations 12,712 2.7 % 29,186 4.6 % (184,024) (13.9) % 58,840 3.3 %
Interest and other income (expense), net (174) 471 (323) 1,851
Income (loss) before tax expense (benefit) 12,538 29,657 (184,347) 60,691
Income tax expense (benefit) 3,743 2,981 (34,480) 6,333
Net income (loss) $ 8,795 1.9 % $ 26,676 4.2 % $ (149,867) (11.3) % $ 54,358 3.1 %
Net income (loss) per diluted share $ 0.25 $ 0.68 $ (4.20) $ 1.38

We report our business as three reportable segments described below and in Note ~~11:~~10: Segment Information, to our consolidated financial statements found in Item 1 of this Quarterly Report on Form 10-Q.

•PeopleReady provides access to ~~reliable workers in the United States, Canada and Puerto Rico~~qualified associates through a wide range of staffing solutions for on-demand contingent general and skilled labor. PeopleReady connects people towith work in a broad range of industries that include construction, manufacturing and logistics, warehousing and distribution, retail, waste and recycling, energy, ~~retail,~~ hospitality and ~~others.~~general labor. As of December ~~29, 2019,~~27, 2020, we had a network of ~~614~~629 branches across all 50 states, Canada and Puerto Rico. Complementing our branch network is our industry-leading mobile ~~application,~~app, JobStackTM, which connects ~~workers~~people with ~~jobs,~~work 24 hours a day, seven days a week. This creates a virtual exchange between our ~~workers~~associates and clients, and allows our branch resources to expand their recruiting, ~~and~~ sales ~~efforts~~ and service ~~delivery.~~delivery efforts. JobStack is ~~helping to~~ competitively ~~differentiate~~differentiating our services, ~~expand~~expanding our reach into new demographics, and ~~improve both~~improving our service delivery and work order fill rates, as we ~~lead our business into~~embrace a digital future.

•PeopleManagement ~~predominantly~~ provides recruitment and on-site management of a ~~wide range of on-site~~facility’s contingent ~~staffing~~industrial workforce throughout the U.S., Canada and ~~workforce management solutions to larger multi-site manufacturing, distribution and fulfillment clients.~~Puerto Rico. In comparison with PeopleReady, services are larger in scale and longer in duration, and dedicated service teams are located at the client’s facility. ~~Effective December 30, 2019 (first day~~We provide scalable solutions to meet the volume requirements of ~~our 2020 fiscal year), we combined our two~~labor-intensive manufacturing, warehouse and distribution facilities. Our dedicated service teams work closely with on-site management as an integral part of the production and logistics process, managing all or a subset of the contingent ~~industrial~~labor for a facility or operational function. Our on-site staffing solutions provide large-scale sourcing, screening, recruiting and management of the contingent workforce at a client’s facility in order to achieve faster hiring, lower total workforce cost, increase safety and compliance, improve retention, create greater volume flexibility, and enhance strategic decision-making through robust reporting and analytics. Our On-Site operating ~~segments,~~segment includes our Staff Management | SMX and SIMOS Insourcing Solutions ~~(“SIMOS”) into one operating segment titled “On-Site,” which continues to be reported under PeopleManagement. On-Site includes our~~ branded service offerings, ~~for~~which provide hourly ~~(Staff Management | SMX)~~ and productivity-based ~~(SIMOS)~~(cost per unit) pricing options for industrial staffing ~~solutions serving the same industries~~solutions. Client contracts are generally multi-year in duration. The productivity-based pricing leverages a strategically engineered on-site solution to incentivize performance improvements in cost, quality and ~~similar clients.~~ on-time delivery using a fixed price-per-unit approach. Both hourly and productivity-based pricing are impacted by factors such as geography, volume, job type, and degree of recruiting difficulty.

PeopleManagement also ~~includes Centerline Drivers (“Centerline”), which specializes in~~provides dedicated and contingent commercial truck drivers to the transportation and distribution ~~industries. Despite the recession, year-to-date new client wins exceeded new client wins in the comparable prior-year period primarily due~~industries through our Centerline Drivers (“Centerline”) brand. Centerline delivers drivers specifically matched to ~~increased investment in sales. We will continue making investments in sales resources~~each client’s needs, allowing them to ~~expand into under-penetrated geographic markets as well as programs to support client~~improve productivity, control costs, ensure compliance, and ~~associate care and retention.~~deliver improved service.

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•PeopleScout offers RPO and MSP solutions to a wide variety of industries and geographies, primarily in the U.S., Canada, the United Kingdom and Australia. PeopleScout provides ~~recruitment process outsourcing of end-to-end~~RPO services that manage talent ~~acquisition services from candidate sourcing~~solutions spanning the global economy and ~~engagement through the onboarding of employees~~talent advisory capabilities supporting total workforce needs. We are recognized as ~~well as employer branding~~an industry leader for RPO services. Our solution is highly scalable and flexible, which allows for ~~the~~ outsourcing of all or a subset of skill categories across a series of recruitment, hiring and onboarding steps. Our solution delivers improved talent quality and candidate experience, faster hiring, increased scalability, lower cost of recruitment, greater flexibility, and increased compliance. Our clients outsource the recruitment process to PeopleScout in all major industries and jobs. We leverage our proprietary technology platform ~~(Affinix)~~(AffinixTM) for sourcing, screening and delivering a permanent workforce, along with dedicated service delivery teams to work as an integrated partner with our clients. Affinix uses artificial intelligence and machine learning to search the web and source candidates, which means we can create the first slate of candidates for a job posting within minutes rather than days. Client contracts are generally multi-year in duration and pricing is typically composed of a fee for each hire and talent consulting fees. Pricing is impacted by factors such as geography, volume, job type, degree of recruiting difficulty, and the scope of outsourced recruitment and employer branding services included.

~~Our~~ PeopleScout ~~reportable segment~~ also includes ~~a managed service provider~~our MSP business, which ~~provides~~manages our clients’ contingent labor programs including vendor selection, performance management, compliance monitoring and risk management. As the client’s exclusive MSP, we have dedicated service delivery teams which work as an integrated partner with our clients ~~with improved quality and cost management~~to increase the productivity of their contingent ~~labor vendors.~~

~~Revenue from services~~

~~Revenue from services by reportable segment was as follows:~~

Thirteen weeks ended Thirty-nine weeks ended
(in thousands, except percentages) Sep 27,
2020 Growth (decline) % Segment % of total Sep 29,
2019 Segment % of total Sep 27,
2020 Growth (decline) % Segment % of total Sep 29,
2019 Segment % of total
Revenue from services:
PeopleReady $ 293,546 (28.9) % 61.9 % $ 413,132 64.9 % $ 801,991 (27.7) % 60.4 % $ 1,109,261 62.4 %
PeopleManagement 147,241 (7.6) 31.0 159,315 25.0 407,516 (13.5) 30.7 470,889 26.5
PeopleScout 33,743 (47.6) 7.1 64,346 10.1 118,219 (40.2) 8.9 197,589 11.1
Total company $ 474,530 (25.5) % 100.0 % $ 636,793 100.0 % $ 1,327,726 (25.3) % 100.0 % $ 1,777,739 100.0 %

~~The~~ workforce solutions business is dependent on the overall strength of the labor market. Clients tend to use contingent workers to supplement their existing workforce and generally hire permanent workers when long-term demand is expected to increase. As a consequence, our revenue from services tends to increase quickly when the economy begins to grow. Conversely, our revenue decreases quickly when the economy begins to weaken and thus contingent staff positions are eliminated, permanent hiring is frozen and turnover replacement diminishes.program.

Total company revenue declined 25.5% to $474.5 million and 25.3% to $1,327.7 million for the thirteen and thirty-nine weeks ended September 27, 2020, compared to the same periods in the prior years, respectively. The decline was due to a significant drop in client demand associated with government and societal actions taken to address COVID-19. In particular, the outbreak and preventive measures taken to help curb the spread of COVID-19 had severe adverse impacts on our operations and business results. Many of our clients have been severely impacted by COVID-19 and have reduced their need for our staffing services, which has resulted in lower revenue. During the third quarter, we saw improving trends when compared to the second quarter of 2020 with year-over-year revenue declines of 25.5% compared to 39.0% in the second quarter. This improvement in the third quarter was broad-based across most of the industries and geographies we serve.

~~PeopleReady~~

PeopleReady revenue declined to $293.5 million for the thirteen weeks ended September 27, 2020, a 28.9% decrease compared to the same period in the prior year, and declined to $802.0 million for the thirty-nine weeks ended September 27, 2020, a 27.7% decrease compared to the same period in the prior year. The decline was due to a significant drop in client demand associated with government and societal actions taken to address the impact of COVID-19. In particular, the outbreak and preventive measures taken to help curb the spread of COVID-19 had severe adverse impacts on our operations and business results. Many of the clients we serve have been severely impacted by COVID-19 and have reduced their need for our staffing services, which has resulted in lower revenue. PeopleReady has experienced a moderate improvement in revenue trends in the third quarter of 2020, compared to the second quarter of 2020 with year-over-year revenue declines in the third quarter of 28.9% compared to 43.4% in the second quarter. The improvement was broad-based across most geographies and industries, driven primarily by the construction, manufacturing, services and transportation industries.results

~~We believe the year-over-year decline was moderated by the use of our industry-leading JobStack mobile application that digitally connects workers with jobs. During~~
the third quarter of 2020, PeopleReady dispatched approximately 726,000 shifts via JobStack and achieved a digital fill rate of 51%. JobStack has approximately 26,100 client users as of the third quarter of

The following table presents selected financial data:


	Thirteen weeks ended								Thirty-nine weeks ended
(in thousands, except percentages and per share data)	Sep 26, 2021		% of revenue		Sep 27, 2020		% of revenue			Sep 26, 2021		% of revenue		Sep 27, 2020		% of revenue
Revenue from services	$	577,031			$	474,530				$	1,551,692			$	1,327,726

Gross profit	$	146,502	25.4	%	$	110,464	23.3	%		$	393,544	25.4	%	$	319,848	24.1	%
Selling, general and administrative expense	118,748		20.6		90,100		19.0			326,657		21.1		304,681		22.9
Depreciation and amortization	6,426		1.1		7,652		1.6			20,405		1.3		24,002		1.8
Goodwill and intangible asset impairment charge	—		—		—		—			—		—		175,189		13.3
Income (loss) from operations	21,328		3.7	%	12,712		2.7	%		46,482		3.0	%	(184,024)		(13.9)	%
Interest expense and other income, net	581				(174)					1,880				(323)
Income (loss) before tax expense (benefit)	21,909				12,538					48,362				(184,347)
Income tax expense (benefit)	3,267				3,743					6,938				(34,480)
Net income (loss)	$	18,642	3.2	%	$	8,795	1.9	%		$	41,424	2.7	%	$	(149,867)	(11.3)	%

Net income (loss) per diluted share	$	0.53			$	0.25				$	1.17			$	(4.20)

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~~2020,~~Revenue from services

Revenue from services by reportable segment was as follows:


	Thirteen weeks ended										Thirty-nine weeks ended
(in thousands, except percentages)	Sep 26, 2021		Growth %		Segment % of total		Sep 27, 2020		Segment % of total		Sep 26, 2021		Growth %		Segment % of total		Sep 27, 2020		Segment % of total
Revenue from services:
PeopleReady	$	349,056	18.9	%	60.5	%	$	293,546	61.9	%	$	908,764	13.3	%	58.5	%	$	801,991	60.4	%
PeopleManagement	157,789		7.2	%	27.3		147,241		31.0		461,899		13.3	%	29.8		407,516		30.7
PeopleScout	70,186		108.0	%	12.2		33,743		7.1		181,029		53.1	%	11.7		118,219		8.9
Total company	$	577,031	21.6	%	100.0	%	$	474,530	100.0	%	$	1,551,692	16.9	%	100.0	%	$	1,327,726	100.0	%

Our PeopleReady and PeopleManagement segments supply contingent workforce solutions to minimize the cost and effort of hiring and managing permanent employees. This allows for a rapid response to uncertain business conditions through the ability to replace absent employees, fill new positions, and convert fixed or permanent labor costs to variable costs.

Our PeopleScout segment transitions our clients’ internal human resources and labor procurement functions to PeopleScout on a permanent or project basis. Human resource departments are faced with increasingly complex operational and regulatory requirements, increased candidate expectations, an expanding talent technology landscape, and pressure to achieve efficiencies, which increase the need to migrate non-core functions to outsourced providers like PeopleScout. PeopleScout can more effectively find and engage high-quality talent, leverage talent acquisition technology, and scale their talent acquisition function to keep pace with changing business needs.

As a result of ~~37% compared to~~ the ~~same period~~factors above, client demand for contingent workforce solutions and outsourced recruiting services are dependent on the overall strength of the economy and labor market, and trends in ~~the prior year. JobStack is helping us safely connect people with work during this time of crisis.~~

~~PeopleManagement~~workforce flexibility.

~~PeopleManagement~~Total company revenue ~~declined~~grew 21.6% to ~~$147.2~~$577.0 million for the thirteen weeks ended September ~~27, 2020,~~26, 2021, and grew 16.9% to $1,551.7 million for the thirty-nine weeks ended September 26, 2021, compared to the same periods in the prior year, respectively. The increase was due to the recovery of client demand for our services, which experienced a ~~7.6% decrease~~significant drop in the prior year due to the negative impact of the COVID-19 pandemic. This increase was primarily driven by improving volumes from existing clients, including clients in industries that were disproportionately impacted by COVID-19, as well as new client wins.

PeopleReady

PeopleReady revenue grew to $349.1 million for the thirteen weeks ended September 26, 2021, an 18.9% increase compared to the same period in the prior year, and ~~declined~~grew to ~~$407.5~~$908.8 million for the thirty-nine weeks ended September ~~27, 2020,~~26, 2021, a ~~13.5% decrease~~13.3% increase compared to the same period in the prior year. ~~Many~~PeopleReady has seen improved revenue trends across most geographies and industries, especially those in industries that were hit the hardest by COVID-19, such as construction, transportation, manufacturing, retail and hospitality. The growth in demand was partially offset by a shortage in the supply of workers in certain markets that we believe has been temporarily impacted by government responses to COVID-19, which have included stimulus checks, elevated federal unemployment benefits, accelerated payments of the ~~clients we serve~~child tax credit, and other direct payments to individuals. Even as workers have ~~been impacted by COVID-19~~exited federal and have reduced their need for our staffing services, which has resulted in lower revenue. PeopleManagement has experienced improving revenue trends during the third quarter of 2020, compared to the second quarter of 2020, primarily driven by the fact that PeopleManagement supplies an outsourced workforce that involves multiyear, multi-million dollar on-site or driver relationships. These types of client engagements are often more resilient in an economic downturn. Year-over-year, revenue declined 7.6%state unemployment programs late in the third quarter of ~~2020~~2021, we believe workers have been slow to return to the workforce for many reasons including health or childcare concerns, and instead are relying on personal savings or other means to supplement their income until they choose to return to work. As compared to ~~22.7% in~~our other segments, PeopleReady experienced the ~~second~~most pressure on the available supply of workers, primarily due to a lower average wage, the temporary nature of the positions, and the shorter notice period we receive to fill open positions.

We believe the revenue growth has been supported by the use of our industry-leading JobStack mobile app that digitally connects workers with jobs. During the third quarter of ~~2020.~~

~~PeopleScout~~

~~PeopleScoutrevenue declined to $33.7 million for the thirteen weeks ended September 27, 2020,~~2021, PeopleReady dispatched approximately 940,000 shifts via JobStack and achieved a ~~47.6% decrease~~digital fill rate of 58%, an improvement of seven percentage points compared to the same period in the prior ~~year, and declined to $118.2 million for the thirty-nine weeks ended September 27, 2020, a 40.2% decrease compared to the same period in the prior~~ year. The revenue decline was primarily due to less demand from existing clients resulting from the economic disruption caused by the impact of COVID-19. PeopleScout clients in the travel and leisure industries were especially impacted. These clients, which represented approximately 25% and 30% of the client mix for the thirteen and thirty-nine weeks ended September 29, 2019, respectively, were disproportionately impacted which resulted in a 74% and 63% decrease in revenue, respectively, compared to the same periods in the prior year. The revenue decline also includes the impact of reduced project-based recruiting volumes at a large industrial client, which declined throughout 2019 due to the client’s adverse business conditions resulting in no order volume after the third quarter of 2019.

~~Gross profit~~

~~Gross profit was as follows:~~

Thirteen weeks ended Thirty-nine weeks ended
(in thousands, except percentages) Sep 27, 2020 Sep 29, 2019 Sep 27, 2020 Sep 29, 2019
Gross profit $ 110,464 $ 167,735 $ 319,848 $ 471,113
Percentage of revenue 23.3 % 26.3 % 24.1 % 26.5 %

Gross profit as a percentage of revenue declined to 23.3%, or 300 basis points for the thirteen weeks ended September 27, 2020, compared to 26.3% for the same period in the prior year. Our staffing businesses contributed 230 basis points to the decline due to 180 basis points from pressure on our bill and pay rates and the remainder primarily due to client mix. The bill and pay rate pressure was caused by higher pay rates to entice associates to take work assignments given COVID-19 health concerns and additional federal unemployment benefits. As with prior recessions, our ability to pass through higher costs plus our standard markup in our bill rates was hampered due to a variety of economic factors negatively impacting our clients’ businesses. Our PeopleScout business contributed approximately 70 basis points to the decline primarily due to client mix and reduced volumes.

~~Gross profit as a percentage of revenue declined to 24.1%, or 240 basis points for the thirty-nine weeks ended September 27, 2020, compared to 26.5% for the same period in the prior year.~~

•Our PeopleScout business contributed approximately 130 basis points to the decline partially due to 30 basis points of severance and the remaining decline from the continued impact of lower volume due to the rapid revenue decline caused by the disruption of COVID-19, which outpaced the reductions to our service delivery team and client mix.

•Our staffing businesses contributed 110 basis points to the decline primarily due to 130 basis points resulting from bill and pay rate pressure caused by higher pay rates to entice associates to take work assignments given COVID-19 health concerns and additional federal unemployment benefits. As with prior recessions, our ability to pass through higher costs plus our standard markup in our bill rates was hampered due to a variety of economic factors negatively impacting our clients’ businesses. The decline from our staffing business also includes a decline of 30 basis points due to additional insurance coverage associated with former workers’ compensation carriers in liquidation in the prior year. These declines were partially offset by a benefit of 50 basis points from a reduction in estimated costs to comply with the Patient Protection and Affordable Care Act and the Health Care and Education Reconciliation Act of 2010, which were accrued in prior fiscal years. We do not expect the benefit from lower affordable health care costs to reoccur.

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MANAGEMENT’S DISCUSSION AND ANALYSIS

PeopleManagement

PeopleManagement revenue grew to $157.8 million for the thirteen weeks ended September 26, 2021, a 7.2% increase compared to the same period in the prior year, and grew to $461.9 million for the thirty-nine weeks ended September 26, 2021, a 13.3% increase compared to the same period in the prior year. PeopleManagement continued to see revenue growth due to significant new client wins. Estimated annualized revenue from new client wins during the thirty-nine weeks ended September 26, 2021 was $86 million, as compared to the average of the prior three years of approximately $60 million. However, the pace of revenue recovery slowed due to worker supply and supply chain related production slow-downs in key industries, such as automotive, manufacturing and retail.

PeopleScout

PeopleScout revenue grew to $70.2 million for the thirteen weeks ended September 26, 2021, a 108.0% increase compared to the same period in the prior year, and grew to $181.0 million for the thirty-nine weeks ended September 26, 2021, a 53.1% increase compared to the same period in the prior year. PeopleScout has seen a strong recovery in volume from existing clients, especially those in industries that were hit the hardest by COVID-19, such as travel and leisure, as well as new client wins. New client wins contributed $5.4 million of revenue for the thirteen weeks ended September 26, 2021 within a variety of industries including retail, health care and transportation. Estimated annualized revenue from new client wins during the thirty-nine weeks ended September 26, 2021 was $38 million, as compared to the average of the prior three years of approximately $9 million.

Gross profit

Gross profit was as follows:


	Thirteen weeks ended						Thirty-nine weeks ended
(in thousands, except percentages)	Sep 26, 2021			Sep 27, 2020			Sep 26, 2021			Sep 27, 2020
Gross profit	$	146,502		$	110,464		$	393,544		$	319,848
Percentage of revenue	25.4		%	23.3		%	25.4		%	24.1		%

Gross profit as a percentage of revenue grew 210 basis points to 25.4% for the thirteen weeks ended September 26, 2021, compared to 23.3% for the same period in the prior year. Our staffing businesses contributed 110 basis points of improvement, primarily attributable to a benefit of 70 basis points due to lower workers’ compensation expense as a result of a reduction to prior year reserves associated with favorable patterns in claim development, and the remaining 40 basis points due to increased sales mix from our PeopleReady segment, which has a higher gross margin profile than PeopleManagement, our other staffing segment. Our PeopleScout business contributed the remaining 100 basis points of expansion from improved recruiter utilization on increasing volumes.

Gross profit as a percentage of revenue grew 130 basis points to 25.4% for the thirty-nine weeks ended September 26, 2021, compared to 24.1% for the same period in the prior year. Our staffing businesses contributed 10 basis points of improvement, primarily attributable to a benefit of 60 basis points due to lower workers compensation expense as a result of a reduction to prior year reserves largely associated with favorable patterns in claim development, offset by 50 basis points of compression from a non-recurring benefit in the prior year related to a reduction in expected costs to comply with the Affordable Care Act. Our PeopleScout business contributed the remaining 120 basis points of expansion, with 30 basis points due to workforce reduction costs incurred in the prior year and 90 basis points from improved recruiter utilization on increasing volumes.

SG&A expense

SG&A expense was as follows:


	Thirteen weeks ended						Thirty-nine weeks ended
(in thousands, except percentages)	Sep 26, 2021			Sep 27, 2020			Sep 26, 2021			Sep 27, 2020
Selling, general and administrative expense	$	118,748		$	90,100		$	326,657		$	304,681
Percentage of revenue	20.6		%	19.0		%	21.1		%	22.9		%

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MANAGEMENT’S DISCUSSION AND ANALYSIS

~~We continue~~Total company SG&A expense increased by $28.6 million to ~~actively manage workers’ compensation cost through the safety of our contingent workers with our safety programs, and actively control costs with our network of service providers. We had favorable adjustments to our workers’ compensation liabilities of $5.4~~$118.7 million, or ~~1.1%~~20.6% of revenue for the thirteen weeks ended September ~~27, 2020,~~26, 2021, compared to ~~$7.9~~$90.1 million, or ~~1.2%~~19.0% of revenue for the same period in the prior year. ~~Continued favorable adjustments~~As a percentage of revenue, SG&A increased 160 basis points. The prior period included a $4.0 million reduction to ~~our workers’ compensation liabilities are dependent on our ability~~SG&A due to continue to lower accident rates and claim costs. For additional discussion regarding our workers’ compensation liability, see the “Workers’ compensation insurance, collateral and claims reserves” section within Liquidity and Capital Resources.

~~Selling, general and administrative expense~~

~~SG&A expense was as follows:~~

Thirteen weeks ended Thirty-nine weeks ended
(in thousands, except percentages) Sep 27, 2020 Sep 29, 2019 Sep 27, 2020 Sep 29, 2019
Selling, general and administrative expense $ 90,100 $ 129,800 $ 304,681 $ 383,745
Percentage of revenue 19.0 % 20.4 % 22.9 % 21.6 %

~~Total company SG&A expense decreased by $39.7 million, or 30.6% and $79.1 million, or 20.6% for the thirteen and thirty-nine weeks ended September 27, 2020, compared to the same periods~~government employment subsidies which did not recur in the ~~prior year, respectively. The decrease in SG&A expense was primarily due to comprehensive actions we put in place in March~~current period, driving an increase of 80 basis points. We took steps during fiscal 2020 ~~to dramatically reduce costs in response to~~ ~~rapidly changing market conditions due to COVID-19.~~ ~~We believe we have taken steps~~ to reduce SG&A expense while preserving ~~the key~~our operational strengths, ~~of our business~~ to ensure the business was well-positioned for growth as economic conditions improved. Our focus on efficiently managing costs while ensuring we ~~are prepared for~~continue to invest in sales resources and digital strategies has allowed us to accelerate our strategic priorities and emerge stronger as the ~~time when business conditions improve.~~economy continues to recover. The ~~decrease in~~remaining 80 basis point increase was due to the temporary cost saving actions from 2020 which were discontinued as revenue trends improved.

Total company SG&A expense ~~included $4.1~~increased by $22.0 million ~~and $7.2~~to $326.7 million, ~~in employee retention credits made available under the Canada Emergency Wage Subsidy~~or 21.1% of revenue for Canadian employees and the Australian JobKeeper subsidy for Australian employees during the thirteen and thirty-nine weeks ended September 27, 2020, respectively. These reductions were partially offset by $8.9 million in workforce reduction costs recorded in the thirty-nine weeks ended September ~~27, 2020,~~26, 2021, compared to ~~$0.5~~$304.7 million, or 22.9% of revenue for the same period in the prior year. ~~We will~~As a percentage of revenue, SG&A decreased 180 basis points. The prior period included workforce reduction costs of $8.9 million incurred as a result of COVID-19, a decrease of 70 basis points. This was partially offset by a reduction in government employment subsidies received in the current year of $3.4 million as compared to the same period in the prior year, an increase of 30 basis points. The remaining 140 basis point decrease was due to lower operating costs in the first half of 2021 due to steps we took during fiscal 2020 to reduce SG&A expense while preserving our operational strengths, to ensure the business was well-positioned for growth as economic conditions improved. Our focus on efficiently managing costs while ensuring we continue to ~~monitor~~invest in sales resources and ~~manage~~digital strategies has allowed us to accelerate our ~~SG&A expense in line with our cost reduction plans.~~strategic priorities and emerge stronger as the economy continues to recover.

Depreciation and amortization

Depreciation and amortization was as follows:


		Thirteen weeks ended									Thirty-nine weeks ended										Thirteen weeks ended							Thirty-nine weeks ended
(in thousands, except percentages)	(in thousands, except percentages)	Sep 27, 2020			Sep 29, 2019			Sep 27, 2020			Sep 29, 2019			(in thousands, except percentages)	Sep 26, 2021			Sep 27, 2020				Sep 26, 2021			Sep 27, 2020
Depreciation and amortization	Depreciation and amortization	$	7,652		$	8,749		$	24,002		$	28,528		Depreciation and amortization	$	6,426		$	7,652			$	20,405		$	24,002
Percentage of revenue	Percentage of revenue	1.6		%	1.4		%	1.8		%	1.6		%	Percentage of revenue	1.1		%	1.6		%		1.3		%	1.8		%

Depreciation and amortization decreased ~~primarily~~for the thirteen and thirty-nine weeks ended September 26, 2021 compared to the same period in the prior year, respectively, due to assets becoming fully depreciated and amortized during 2021. Additionally, the impairment to our acquired client relationships intangible assets of $34.7 million in the fiscal first quarter of 2020, ~~and several intangible assets that were fully amortized in the second half of 2019, which~~ resulted in a decline in amortization expense for the ~~thirteen and~~ thirty-nine weeks ended September ~~27, 2020.~~26, 2021.

Goodwill and intangible asset impairment charge

Goodwill and intangible asset impairment charge ~~were~~was as follows:


	Thirteen weeks ended								Thirty-nine weeks ended
(in ~~thousands, except percentages)~~thousands)	Sep 26, 2021		Sep 27, 2020		Sep ~~29, 2019~~26, 2021				Sep 27, 2020	~~Sep 29, 2019~~
Goodwill and intangible asset impairment charge	$	—	$	—	$	~~175,189~~—	$	—175,189

~~A summary of the goodwill and intangible asset impairment charge by reportable segment is as follows:~~

(in thousands) PeopleManagement PeopleScout Total company
Goodwill $ 45,901 $ 94,588 $ 140,489
Client relationships 9,700 25,000 34,700
Total $ 55,601 $ 119,588 $ 175,189

~~We experienced a significant decline in our stock price during the first quarter of 2020.~~ As a result of the ~~decline~~decrease in ~~stock price, our market capitalization fell significantly below the recorded value of our consolidated net assets. The reduced market~~

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~~MANAGEMENT’S DISCUSSION AND ANALYSIS~~

~~capitalization reflected the expected continued weakness in pricing and~~ demand for our services in an uncertain economic climate that was further impacted in March 2020 by COVID-19, which created a sudden global economic shock. Most industries we serve were impacted by a significant decrease in demand for their products and services and, as a result, we experienced a significant drop in client demand associated with government and societal actions taken to address COVID-19. We experienced significant decreases to our revenues and corresponding operating resultsprimarily due to weakness in pricing and demand for our services during the severe economic downturn. While demand is expected to recover in the future, the rate of recovery will vary by geography and industry depending on the economic impact caused by COVID-19, we lowered our future expectations, which was the primary trigger of an impairment of our goodwill and acquired client relationships intangible assets recorded in the ~~rate at which infections decline to a contained level.~~

thirty-nine weeks ended September 27, 2020. As a result of our interim impairment test in the fiscal first quarter of 2020, we concluded that the carrying amounts of goodwill for PeopleScout RPO, PeopleScout MSP and PeopleManagement On-Site reporting units exceeded their implied fair values and we recorded a non-cash impairment loss of $140.5 million. The total goodwill carrying value of $45.9 million for PeopleManagement On-Site reporting unit was fully impaired. The goodwill impairment charge for PeopleScout RPO and PeopleScout MSP was $92.2 million and $2.4 million, respectively. The ~~remaining goodwill balances for PeopleScout RPO and PeopleScout MSP were $22.9 million and $9.7 million, respectively, as of September 27, 2020.~~

~~With the decrease in demand for our services due to the economic impact caused by COVID-19, we lowered our future expectations, which was the primary trigger of an~~ impairment to our acquired client relationships intangible assets ~~for our PeopleScout RPO and PeopleManagement On-Site reporting units of~~was $34.7 ~~million in the first quarter of 2020.~~million. The impairment charge for PeopleScout RPO and PeopleManagement On-Site ~~reporting units~~client relationship intangible assets was $25.0 million and $9.7 million, respectively. ~~The remaining client relationship intangible asset balances related to assets impaired for PeopleScout RPO and PeopleManagement On-Site were $5.5 million and $7.6 million, respectively, as~~

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Table of ~~September 27, 2020.~~Contents


MANAGEMENT’S DISCUSSION AND ANALYSIS

Income taxes

The income tax expense and the effective income tax rate were as follows:


		Thirteen weeks ended									Thirty-nine weeks ended										Thirteen weeks ended							Thirty-nine weeks ended
(in thousands, except percentages)	(in thousands, except percentages)	Sep 27, 2020			Sep 29, 2019			Sep 27, 2020			Sep 29, 2019			(in thousands, except percentages)	Sep 26, 2021			Sep 27, 2020				Sep 26, 2021			Sep 27, 2020
Income tax expense (benefit)	Income tax expense (benefit)	$	3,743		$	2,981		$	(34,480)		$	6,333		Income tax expense (benefit)	$	3,267		$	3,743			$	6,938		$	(34,480)
Effective income tax rate	Effective income tax rate	29.9		%	10.1		%	18.7		%	10.4		%	Effective income tax rate	14.9		%	29.9		%		14.3		%	18.7		%

Our tax provision and our effective tax rate are subject to variation due to several factors, including variability in accurately predicting our full year pre-tax ~~and taxable~~ income and loss by jurisdiction, tax credits, government audit developments, changes in laws, regulations and administrative practices, and relative changes of expenses or losses for which tax benefits are not recognized.

Additionally, our effective tax rate can be more or less volatile based on the amount of pre-tax income and loss. For example, the impact of discrete items, tax credits and non-deductible expenses on our effective tax rate is greater when our pre-tax income or loss is lower.

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~~MANAGEMENT’S DISCUSSION AND ANALYSIS~~

The items ~~accounting for the~~creating a difference between income taxes computed at the statutory federal income tax rate and income taxes reported on the Consolidated Statements of Operations and Comprehensive Income (Loss) are as follows:


		Thirteen weeks ended											Thirty-nine weeks ended										Thirteen weeks ended				Thirty-nine weeks ended
(in thousands, except percentages)	(in thousands, except percentages)	Sep 27, 2020		%	Sep 29, 2019		%	Sep 27, 2020		%	Sep 29, 2019		%	(in thousands, except percentages)	Sep 26, 2021		%	Sep 27, 2020		%	Sep 26, 2021		%	Sep 27, 2020		%
Income (loss) before tax expense (benefit)	Income (loss) before tax expense (benefit)	$	12,538		$	29,657		$	(184,347)		$	60,691		Income (loss) before tax expense (benefit)	$	21,909		$	12,538		$	48,362		$	(184,347)

Federal income tax expense (benefit) at statutory rate	Federal income tax expense (benefit) at statutory rate	$	2,633	21.0%	$	6,230	21.0%	$	(38,713)	21.0%	$	12,747	21.0%	Federal income tax expense (benefit) at statutory rate	$	4,601	21.0%	$	2,633	21.0%	$	10,156	21.0%	$	(38,713)	21.0%
Increase (decrease) resulting from:	Increase (decrease) resulting from:													Increase (decrease) resulting from:
State income taxes, net of federal benefit	State income taxes, net of federal benefit	631		5.0	1,428		4.8	(9,321)		5.1	2,922		4.8	State income taxes, net of federal benefit	1,176		5.4	631		5.0	2,455		5.1	(9,321)		5.1
Goodwill and intangible asset impairment impact		—		—	—		—	21,849		(11.9)	—		—
CARES Act impact		657		5.2	—		—	(5,041)		2.7	—		—
Hiring credits, net		(866)		(6.9)	(4,792)		(16.2)	(4,848)		2.6	(10,298)		(17.0)
Other non-deductible/non-taxable items		688		5.6	115		0.5	1,594		(0.8)	962		1.6
Non-deductible goodwill impairment charge														Non-deductible goodwill impairment charge	—		—	—		—	—		—	21,849		(11.9)
CARES Act														CARES Act	—		—	657		5.2	(438)		(0.9)	(5,041)		2.7
Hiring tax credits, net														Hiring tax credits, net	(2,935)		(13.4)	(866)		(6.9)	(6,341)		(13.1)	(4,848)		2.6
Non-deductible and non-taxable items														Non-deductible and non-taxable items	436		1.9	300		2.4	747		1.5	(32)		0.1
Stock-based compensation														Stock-based compensation	(117)		(0.5)	237		1.9	149		0.3	1,121		(0.6)
Foreign taxes and other, net														Foreign taxes and other, net	106		0.5	151		1.3	210		0.4	505		(0.3)
Income tax expense (benefit)	Income tax expense (benefit)	$	3,743	29.9%	$	2,981	10.1%	$	(34,480)	18.7%	$	6,333	10.4%	Income tax expense (benefit)	$	3,267	14.9%	$	3,743	29.9%	$	6,938	14.3%	$	(34,480)	18.7%

~~Significant fluctuations~~For the thirteen weeks ended September 26, 2021 we incurred income tax expense of $3.3 million and had an effective tax rate of 14.9%, compared to an expense of $3.7 million and an effective tax rate of 29.9% for the same period in the prior year. The higher effective tax rate in the prior year was due to lower benefits from hiring credits, primarily WOTC, and the CARES Act.

The difference between the statutory federal income tax rate of 21% and our effective tax rate ~~are~~of 14.3% for the thirty-nine weeks ended September 26, 2021 was primarily due to hiring credits, including WOTC, offset by state income taxes. The tax benefit of $34.5 million for the thirty-nine weeks ended September 27, 2020 was primarily the result of the pre-tax loss, benefits from the CARES Act, and hiring tax credits, partially offset by a non-deductible goodwill and intangible asset impairment charge, as described below. The higher effective tax rate in the ~~Coronavirus Aid, Relief, and Economic Security Act (the “CARES Act”)~~prior year was due to lower benefits from hiring credits, primarily WOTC, and the ~~WOTC hiring credits. Other differences between the statutory federal income tax rate result from state and foreign income taxes and certain other non-deductible and non-taxable items.~~CARES Act.

The non-cash impairment loss of $175.2 million, recorded in the first quarter of 2020, includes $84.7 million (tax effected $21.8 million) related to reporting units from stock acquisitions and accordingly are not deductible for tax purposes. The remaining impairment loss of $90.5 million (tax effected $23.3 million) related to reporting units from asset acquisitions and accordingly are deductible for tax purposes.

~~On March 27, 2020, the~~ CARES Act was enacted in the ~~United States.~~U.S. on March 27, 2020. The CARES Act is an emergency economic aid package to help mitigate the impact of COVID-19. Among other things, the CARES Act provides certain changes to tax laws, including the ability to carry back current year losses to obtain refunds related to prior year tax returns with a higher federal tax rate of 35%. The net operating loss carry back benefit will vary depending on estimated results for the ~~current fiscal~~ year.

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MANAGEMENT’S DISCUSSION AND ANALYSIS

WOTC is designed to encourage employers to hire workers from certain targeted groups with higher than average unemployment rates. WOTC is generally calculated as a percentage of wages over a twelve-month period up to worker maximums by targeted groups. Based on historical results and business trends, we estimate the amount of WOTC we expect to earn related to wages of the current year. However, the estimate is subject to variation because 1) a small percentage of our workers qualify for one or more of the many targeted groups; 2) the targeted groups are subject to different incentive credit rates and limitations; 3) credits fluctuate depending on economic conditions and qualified worker retention periods; and 4) state and federal offices can delay their credit certification processing and have inconsistent certification rates. We recognize ~~additional~~an adjustment to prior year hiring credits if credits ~~in excess of original estimates have been~~ certified by government ~~offices.~~offices differ from original estimates. WOTC ~~is due to expire at~~has been approved through the end of 2025.

The non-deductible goodwill and intangible asset impairment charge relates to an impairment of the carrying amounts of goodwill and other intangible assets of $175.2 million in the fiscal first quarter of 2020. Of the total impairment loss, $84.7 million (tax-effected $21.8 million) related to reporting units from stock acquisitions and accordingly were not deductible for tax purposes. The remaining impairment loss of $90.5 million (tax-effected $23.3 million) related to reporting units from asset acquisitions and accordingly were deductible for tax purposes.

Segment performance

We evaluate performance based on segment revenue and segment profit. Segment profit includes revenue, related cost of services, and ongoing operating expenses directly attributable to the reportable segment. Segment profit excludes goodwill and intangible impairment charges, depreciation and amortization expense, unallocated corporate general and administrative expense, interest expense, other income and expense, income taxes, and other adjustments not considered to be ongoing. See Note ~~11:~~10: Segment Information, to our consolidated financial statements found in Item 1 of this Quarterly Report on Form 10-Q, for additional details on our reportable segments, as well as a reconciliation of segment profit to income (loss) before tax expense (benefit).

Segment profit should not be considered a measure of financial performance in isolation ornor as an alternative to net income (loss) inon the Consolidated Statements of Operations and Comprehensive Income (Loss) in accordance with accounting principles generally accepted in the United States of America, and may not be comparable to similarly titled measures of other companies.

PeopleReadysegment performance was as follows:


	Thirteen weeks ended						Thirty-nine weeks ended
(in thousands, except percentages)	Sep 26, 2021			Sep 27, 2020			Sep 26, 2021			Sep 27, 2020
Revenue from services	$	349,056		$	293,546		$	908,764		$	801,991
Segment profit	24,690			18,714			54,987			27,002
Percentage of revenue	7.1		%	6.4		%	6.1		%	3.4		%

PeopleReady segment profit grew $6.0 million and $28.0 million for the thirteen and thirty-nine weeks ended September 26, 2021, compared to the same period in the prior year, respectively. PeopleReady has seen improved revenue trends across most geographies and industries, especially those in industries that were hit the hardest by COVID-19, such as construction, transportation, manufacturing, retail and hospitality. Segment profit margin improvements benefited from lower workers’ compensation costs due to a reduction to prior year reserves largely associated with favorable patterns in claim development, higher bill rates compared to pay rates, and disciplined cost management.

PeopleManagementsegment performance was as follows:


	Thirteen weeks ended						Thirty-nine weeks ended
(in thousands, except percentages)	Sep 26, 2021			Sep 27, 2020			Sep 26, 2021			Sep 27, 2020
Revenue from services	$	157,789		$	147,241		$	461,899		$	407,516
Segment profit	2,360			4,574			8,697			6,063
Percentage of revenue	1.5		%	3.1		%	1.9		%	1.5		%

PeopleManagement segment profit declined $2.2 million and grew $2.6 million for the thirteen and thirty-nine weeks ended September 26, 2021, compared to the same period in the prior year, respectively. Segment profit declined for the thirteen weeks ended September 26, 2021 primarily due to the discontinuation of temporary cost reductions taken in 2020, as well as higher variable expense tied to new business growth, including recruiting costs which have increased to counteract worker supply

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MANAGEMENT’S DISCUSSION AND ANALYSIS

~~PeopleReadysegment performance was as follows:~~

Thirteen weeks ended Thirty-nine weeks ended
(in thousands, except percentages) Sep 27, 2020 Sep 29, 2019 Sep 27, 2020 Sep 29, 2019
Revenue from services $ 293,546 $ 413,132 $ 801,991 $ 1,109,261
Segment profit 18,714 30,878 27,002 64,143
Percentage of revenue 6.4 % 7.5 % 3.4 % 5.8 %

~~PeopleReady segment~~challenges. Segment profit declined $12.2 million and $37.1 million for the thirteen and thirty-nine weeks ended September 27, 2020, compared to the same periods in the prior year, respectively. PeopleReady experienced a segment profit decline primarily due to the significant drop in client demand associated with government and societal actions taken to address COVID-19. The significant drop in demand, as well as increased price sensitivity, increased contingent worker wages and preventive measures taken to help curb the spread of COVID-19 had severe adverse impacts on our operations and business results. The declines were partially offset by the decisive and comprehensive cuts to SG&A expense in line with management’s plans to preserve the key strengths of our business.

We believe these declines were also partially offset by the strategic use of our industry-leading JobStack mobile application that digitally connects workers with jobs. JobStack is helping us safely connect people with work during this time of crisis.

~~PeopleManagementsegment performance was as follows:~~

Thirteen weeks ended Thirty-nine weeks ended
(in thousands, except percentages) Sep 27, 2020 Sep 29, 2019 Sep 27, 2020 Sep 29, 2019
Revenue from services $ 147,241 $ 159,315 $ 407,516 $ 470,889
Segment profit 4,574 3,381 6,063 9,815
Percentage of revenue 3.1 % 2.1 % 1.5 % 2.1 %

~~PeopleManagement segment profit grew $1.2 million for the thirteen weeks ended September 27, 2020, compared to the same period in the prior year. The~~ growth ~~was primarily due to cost reductions outpacing revenue declines primarily due to less demand from existing clients resulting from economic disruption caused by COVID-19.~~

~~PeopleManagement segment profit declined $3.8 million~~ for the thirty-nine weeks ended September ~~27, 2020, compared to the same period in the prior year. The decline~~26, 2021 was primarily due to ~~a significant drop~~improving client volume and new client wins creating operating leverage in demand from our clients associated with government and societal actions taken to address COVID-19. The drop in demand, as well as increased price sensitivity, higher pay rates necessary to attract employees given the availability of federal unemployment benefits, and preventive measures taken to help curb the spread of COVID-19 had severe adverse impacts on our segment profit and our segment profit as a percent of revenue. The decline in revenue was partially offset by the decisive and comprehensive cuts to SG&A expense in line with management’s plans to preserve the key strengths of our business.current year.

PeopleScout segment performance was as follows:


		Thirteen weeks ended									Thirty-nine weeks ended										Thirteen weeks ended							Thirty-nine weeks ended
(in thousands, except percentages)	(in thousands, except percentages)	Sep 27, 2020			Sep 29, 2019			Sep 27, 2020			Sep 29, 2019			(in thousands, except percentages)	Sep 26, 2021			Sep 27, 2020				Sep 26, 2021			Sep 27, 2020
Revenue from services	Revenue from services	$	33,743		$	64,346		$	118,219		$	197,589		Revenue from services	$	70,186		$	33,743			$	181,029		$	118,219
Segment profit	Segment profit	349			10,774			75			32,424			Segment profit	9,778			349				24,672			75
Percentage of revenue	Percentage of revenue	1.0		%	16.7		%	0.1		%	16.4		%	Percentage of revenue	13.9		%	1.0		%		13.6		%	0.1		%

PeopleScout segment profit ~~declined $10.4~~grew $9.4 million and ~~$32.3~~$24.6 million for the thirteen and thirty-nine weeks ended September ~~27, 2020,~~26, 2021, compared to the same ~~periods~~period in the prior year, respectively. ~~The decline in segment~~Segment profit ~~was primarily due to a decline in demand. The decline in demand was primarily due to less demand from~~improved as the result of operating leverage and increased utilization of recruiting staff as volumes recovered within existing clients, ~~resulting from~~especially those in industries hit the ~~economic disruption caused~~hardest by ~~COVID-19. PeopleScout clients in the~~COVID-19, such as travel and leisure, ~~industries were especially impacted. These clients, which represented approximately 25%~~as well as new client wins.

FUTURE OUTLOOK

Due to the uncertainty surrounding COVID-19 and ~~30%~~its impact on the business environment, we have limited visibility into our future financial condition, results of ~~the client mix~~operations or cash flows. However, we believe there is value in providing highlights of our expectations for future financial performance. The following highlights represent our operating outlook for the ~~thirteen~~fiscal fourth quarter of 2021. These expectations are subject to revision as our business changes with the overall economy.

•We are not providing customary revenue guidance for the fiscal fourth quarter of 2021. However, our historical fourth quarter revenue has been consistent with our fiscal third quarter revenue over the prior four years, excluding the fiscal fourth quarter of 2020.

•We anticipate gross margin expansion to be between 140 and ~~thirty-nine weeks ended September 29, 2019, respectively, were adversely impacted which resulted in a 74% and 63% decrease in revenue, respectively,~~180 basis points for the fiscal fourth quarter of 2021 compared to the same ~~periods~~period in the prior year. ~~Due~~This improvement is expected to be driven by improving revenue mix from PeopleScout, our highest margin segment, and customer mix.

•For the ~~decline~~fiscal fourth quarter of 2021, we anticipate SG&A expense to be between $126 million and $130 million. We will continue to exercise disciplined cost management while making investments in sales resources and digital strategies to drive profitable revenue ~~we took actions~~growth. We are also implementing pilot projects to further reduce the ~~cost~~costs of our PeopleReady branch network through a greater use of technology, centralizing work activities, and repurposing of job roles, while maintaining the strength of our geographic footprint. These pilots will occur through 2021 and, if successful, could lead to additional efficiencies in the future.

•We expect our effective income tax rate for the fiscal fourth quarter of 2021 to be between 12% and 16%.

•Capital expenditures for the fiscal fourth quarter of 2021 will be approximately $10 million. We remain committed to technological innovation to transform our business for a digital future. We continue to make investments in online and mobile apps to improve access to associates and candidates, as well as improve the speed and ease of connecting them with our clients. We expect these investments will increase the competitive differentiation of our services over the long term, improve the efficiency of our service delivery, ~~which lagged~~and reduce PeopleReady’s dependence on local branches to find associates and connect them with work. Examples include PeopleReady’s JobStack mobile app and PeopleScout’s Affinix talent acquisition technology.

•We are actively monitoring the ~~rapid revenue decline caused~~Occupational Safety and Health Administration’s potential vaccine and testing mandate. The impact on our results could have a wide range of outcomes and is mainly contingent on the definition of a qualified employee and who is responsible for paying for the testing of unvaccinated workers. We are actively communicating with national officials to understand the logistics behind the policy.

•We believe the additional government spending on infrastructure projects in the American Jobs Plan, as proposed by the ~~disruption of COVID-19~~current administration, may generate additional demand for industrial staffing businesses especially within the construction, energy and negatively impacted our segment profit and our segment profit as a percent of revenue. The decline in revenue was partially offset by our cost reduction programs, which have reduced our SG&A expense in line with our plans.transportation industries.

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~~FUTURE OUTLOOK~~

~~The global economy and our business have been dramatically affected by COVID-19.~~ ~~To date, COVID-19 has surfaced all around the world and resulted in country-level quarantines, global travel restrictions and broad-based economic slowdowns.~~ There are no reliable estimates of how long the pandemic will last or how many people will be affected by it. For that reason, it is difficult to predict the short- and long-term impacts of the pandemic on our business at this time. ~~Due to the uncertainty surrounding COVID-19 and its impact on the business environment, we have limited visibility into our financial condition, results of operations or cash flows in the future.~~ ~~However, we are providing the following future outlook for the fourth quarter.~~

~~Operating outlook~~

•We anticipate gross margin to decline between 250 to 190 basis points in the fourth quarter of 2020 and 270 to 210 basis points for fiscal 2020, compared to the same periods in the prior year. This improvement from a decline of 300 basis points in the third quarter of 2020, compared to the same period in the prior year, is primarily due to improving volume and client mix. The improvement is expected to be driven by the anniversary in the third quarter of the loss of a highly profitable PeopleScout industrial client, which declined throughout 2019 with no order volume in the fourth quarter of 2019, and less recruiting staff in our PeopleScout business given current revenue volume.

•We have taken steps to reduce our operating cost structure and other cash outflows to preserve capital to fund working capital needs. These actions will have the effect of reducing our operating expenses by $23 million to $27 million in the fourth quarter of 2020 and $102 million to $106 million for fiscal 2020, compared to the same periods in the prior year, while preserving the key strengths of our business to ensure we are prepared when business conditions improve. As the demand environment begins to improve, we will begin to slowly and thoughtfully bring back some spending that will be critical for the long-term health and sustainability of our business.

~~Liquidity outlook~~

•Capital expenditures for the fourth quarter of 2020 will be approximately $11 million. This includes $4 million of build out costs planned for our Chicago headquarters that will be reimbursed by our landlord. We remain committed to technological innovation to transform our business for a digital future. We continue to make investments in online and mobile applications to improve access to workers and candidates, as well as improve the speed and ease of connecting our clients and workers for our staffing businesses, and candidates for our recruitment process outsourcing business. We expect these investments will increase the competitive differentiation of our services over the long-term, improve the efficiency of our service delivery, and reduce PeopleReady’s dependence on local branches to find contingent workers and connect them with work. Examples include our JobStack mobile application in our PeopleReady business and our Affinix talent acquisition technology in our PeopleScout business.

•We expect our Revolving Credit Facility and strong financial position to provide ample liquidity. At September 27, 2020, $1.5 million was drawn on the Revolving Credit Facility leaving $292.4 million unused under the Revolving Credit Facility, which is constrained by our most restrictive covenant at this time making $138.5 million available for additional borrowings. We have an option to increase the total line of credit amount to $450.0 million, subject to bank approval. As of September 27, 2020, we had cash and cash equivalents of $28.2 million and total debt of $1.5 million due to strong capital management practices.

•We had a significant reduction in our accounts receivable balance of $55.4 million for the thirty-nine weeks ended September 29, 2019 due to lower revenue caused from a decline in demand for our services from COVID-19. This has been a substantial source of cash in 2020, but will become a cash use as revenue recovers in future periods and we fund increasing accounts receivable.

•Under the CARES Act, we are allowed to delay payments for the employer portion of social security taxes (6.2% of taxable wages) incurred during March 27, 2020 to December 31, 2020, for both our temporary associates and permanent employees. Half of the deferred amount is due by December 31, 2021, and the remaining amount by December 31, 2022. As of September 27, 2020, we deferred $36.3 million of our employer portion of social security taxes. We expect to defer $18 million to $20 million of employer payroll taxes in the fourth quarter of 2020.

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~~MANAGEMENT’S DISCUSSION AND ANALYSIS~~

LIQUIDITY AND CAPITAL RESOURCES

LIQUIDITY

Thirty-nine weeks ended
(in thousands) Sep 27, 2020 Sep 29, 2019
Net income (loss) $ (149,867) $ 54,358
Adjustments to reconcile net income (loss) to net cash provided by operating activities:
Depreciation and amortization 24,002 28,528
Goodwill and intangible asset impairment charge 175,189 —
Provision for doubtful accounts 6,582 5,997
Non-cash lease expense, net of changes in operating lease liabilities (295) (210)
Stock-based compensation 6,762 8,119
Deferred income taxes (25,955) 1,058
Other operating activities 1,944 (1,701)
Changes in operating assets and liabilities:
Accounts receivable 55,408 (17,616)
Accounts payable and other accrued expenses (12,723) (6,970)
Accrued wages and benefits (7,395) (141)
Income tax receivable (4,928) (3,982)
Other assets (2,646) (9,449)
Workers’ compensation claims reserve (824) (7,176)
Deferred employer payroll taxes 36,312 —
Other liabilities (2,798) 1,723
Net cash provided by operating activities $ 98,768 $ 52,538

Cash flows from operating activities


	Thirty-nine weeks ended
(in thousands)	Sep 26, 2021		Sep 27, 2020
Net income (loss)	$	41,424	$	(149,867)
Adjustments to reconcile net income (loss) to net cash provided by operating activities:
Depreciation and amortization	20,405		24,002
Goodwill and intangible asset impairment charge	—		175,189
Provision for credit losses	2,881		6,582
Non-cash lease expense, net of changes in operating lease liabilities	1,156		(295)
Stock-based compensation	10,149		6,762
Deferred income taxes	445		(25,955)
Other operating activities	(1,484)		1,944
Changes in operating assets and liabilities:
Accounts receivable	(53,626)		55,408
Accounts payable and other accrued expenses	3,212		(12,723)
Other accrued wages and benefits	24,278		(7,395)
Deferred employer payroll taxes	(57,066)		36,312
Income tax receivable	963		(4,928)
Operating lease right-of-use asset	7,150		—
Other assets	(7,003)		(2,646)
Workers’ compensation claims reserve	3,075		(824)
Other liabilities	4,598		(2,798)
Net cash provided by operating activities	$	557	$	98,768

Net cash provided by operating activities ~~increased~~decreased to ~~$98.8~~$0.6 million for the thirty-nine weeks ended September ~~27, 2020,~~26, 2021, compared to ~~$52.5~~$98.8 million for the same period in the prior year.

~~Changes to adjustments~~Adjustments to reconcile net ~~loss~~income to net cash provided by operating activities for the thirty-nine weeks ended September ~~27, 2020 were~~26, 2021 changed from the prior year primarily due to:

•~~Depreciation~~Decrease in depreciation and amortization ~~decreased primarily~~expense due to the impairment ~~to our acquired client relationships~~of amortizable intangible assets ~~for our PeopleScout RPO and PeopleManagement On-Site reporting units~~ of $34.7 million induring the fiscal first quarter of 2020, ~~and several intangible~~as well as assets that were fully amortized ~~in the second half of 2019.~~or depreciated during fiscal 2021.

•~~Net loss~~Decrease in the provision for credit losses on accounts receivable primarily due to improved collection efforts for past due receivable balances. The provision for credit losses on accounts receivable as a percent of revenue decreased to 0.19% for the thirty-nine weeks ended September 27, 2020 includes a non-cash goodwill and intangible asset impairment charge of $175.2 million ($151.9 million after tax). The charge was a result of the adverse impact on expected future cash flows related to the current state of the economy and the impact of COVID-19. The charge does not impact the company’s current cash, liquidity, or banking covenants.

•The provision for doubtful accounts increased primarily due to specific reserves for clients significantly impacted by the COVID-19 pandemic. Bad debt expense as a percent of revenue increased to 0.5% for the thirty-nine weeks ended September 27, 2020,26, 2021, from ~~0.3%~~0.50% for the same period in the prior year.

•~~Deferred tax assets increased~~Increase in stock-based compensation expense relative to the prior year primarily due to performance-based awards tied to company performance, which has improved during the thirty-nine weeks ended September 26, 2021.

•Increase in deferred income tax expense relative to the prior year benefit primarily due to the $23.3 million of discrete tax benefit resulting from goodwill and intangible asset ~~impairments. Impairment losses related to goodwill and intangible assets acquired~~impairment charges in ~~an asset acquisition are deductible for tax purposes.~~the fiscal first quarter of 2020.

•~~Other~~Decrease in other operating activities ~~increased~~ primarily due to $2.8 million in unrealized gains on deferred compensation investments for the thirty-nine weeks ended September 26, 2021 as a result of the recovering economy, as compared to $0.3 million in unrealized losses on deferred compensation ~~assets~~investments in the prior year due to ~~overall~~ declines in global equity ~~investments for the thirty-nine weeks ended September 27, 2020, as compared to a $3.1 million gain for the same period in the prior year as equity markets strengthened.~~

~~Changes to operating assets and liabilities for the thirty-nine weeks ended September 27, 2020 were primarily due to:~~

•Cash provided by accounts receivable of $55.4 million was due to lower revenue from a decline in demand for our services and a seasonal revenue decline from the fourth quarter of 2019, resulting in a significant decrease in accountsinvestments.

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MANAGEMENT’S DISCUSSION AND ANALYSIS

Changes to operating assets and liabilities for the thirty-nine weeks ended September 26, 2021 were primarily due to:

•Cash used by accounts receivable of $53.6 million primarily due to increased revenue driven by the recovery of client demand for our services and seasonal revenue increases, as well as an increase in our days sales outstanding of 3.1 days compared to the year ended December 27, 2020. The increase in days sales outstanding was primarily due to a higher percentage of receivables with longer payment terms. When comparing days sales outstanding to the same period in the prior year, days sales outstanding decreased 2.0 days, primarily due to focused collection efforts.

Cash provided by accounts receivable of $55.4 million for the thirty-nine weeks ended September 27, 2020 was primarily due to lower revenue from a decline in demand for our services primarily due to the economic impact caused by COVID-19, resulting in an overall decrease in accounts receivable. This decrease was partially offset by an increase in our days sales outstanding byof 1.0 ~~day~~days during the thirty-nine weeks ended September 27, 2020, caused by a mix of clients with longer payment terms and payment delays from certain clients that ~~have been negatively~~were severely impacted by COVID-19.

•Cash ~~used for accounts payable~~provided by other accrued wages and ~~accrued expenses~~benefits of ~~$12.7~~$24.3 million was primarily due to ~~cost control programs, decline in customer rebates, seasonal patterns and~~the timing of ~~payments. The cost control programs were implemented in response~~payroll tax payments, as well as higher accrued wages and benefits consistent with our business recovery and lower accrued associate wages at the prior year-end due to the ~~economic impact~~holiday week.

•The CARES Act allowed for the deferral of ~~COVID-19. Customer rebate accruals have declined significantly~~the employer portion of social security taxes (6.2% of taxable wages) incurred between March 27, 2020 and December 31, 2020, for both our temporary associates and permanent employees. Cash used by deferred employer payroll taxes of $57.1 million for the thirty-nine weeks ended September 26, 2021 was primarily due to ~~clients not meeting rebate volume thresholds~~the full repayment as ~~a result~~ of September 15, 2021. Cash provided by the ~~impact COVID-19 has had on their businesses. The decline~~deferral of employer payroll taxes was ~~also due to seasonal patterns, as our business experiences seasonal fluctuations~~$36.3 million for ~~contingent staffing services.~~the thirty-nine weeks ended September 27, 2020.

•Cash ~~used~~provided by operating lease right-of-use asset of $7.2 million represents reimbursable costs we incurred for ~~accrued wages and benefits~~the build-out of ~~$7.4 million was primarily due to~~ our ~~actions to reduce~~Chicago support center, that were collected from our ~~operating cost structure by initiating salary and selected benefit cuts in April 2020 in response to~~landlord during the ~~economic impact of COVID-19.~~thirty-nine weeks ended September 26, 2021.

•Generally, our workers’ compensation claims reserve for estimated claims ~~decreases~~increase as contingent labor services increase, as is the case in the current year, and decrease as contingent labor services decline, as is the case in the ~~current and~~ prior year. Our worker safety programs have had a positive impact and have created favorable adjustments to our workers’ compensation liabilities recorded in ~~each period. Continued favorable adjustments to our workers’ compensation liabilities are dependent on our ability to continue to lower accident rates and claim costs.~~prior periods, which slightly offset the increase in reserves in the current year as contingent labor services increase.

•~~Deferred employer payroll taxes represent employer payroll tax~~Cash provided by other liabilities of $4.6 million was primarily due to advanced payments that were deferred as of September 27, 2020, as allowed under the CARES Act. The CARES Act allows employers to defer the payment of the employer share of Social Security tax that would otherwise be due on or after March 27, 2020, and before January 1, 2021. Half of the deferred amount is due by December 31, 2021, and the remaining amount by December 31, 2022.from clients within our PeopleScout business.

Cash flows from investing activities


		Thirty-nine weeks ended							Thirty-nine weeks ended
(in thousands)	(in thousands)	Sep 27, 2020		Sep 29, 2019		(in thousands)	Sep 26, 2021		Sep 27, 2020
Capital expenditures	Capital expenditures	$	(16,244)	$	(18,297)	Capital expenditures	$	(28,772)	$	(16,244)

Purchases and sales of restricted investments	Purchases and sales of restricted investments	(7,235)		6,379		Purchases and sales of restricted investments	19,110		(7,235)
Net cash used in investing activities	Net cash used in investing activities	$	(23,479)	$	(11,703)	Net cash used in investing activities	$	(9,662)	$	(23,479)

Net cash used in investing activities was ~~$23.5~~$9.7 million for the thirty-nine weeks ended September ~~27, 2020,~~26, 2021, compared to ~~$11.7~~$23.5 million for the same period in the prior year.

Capital expenditures ~~are primarily due to~~for the thirty-nine weeks ended September 26, 2021 include build-out costs for our ~~increased~~Chicago support center of $8.1 million, as well as our continued investment in software technology. We remain committed to technological innovation to transform our business for a digital future that makes it easier for our clients to do business with us and easier to connect people to work. We continue making investments in online and mobile ~~applications~~apps to improve access to workers and candidates, as well as improve the speed and ease of connecting our clients and workers for our staffing businesses, and candidates for our ~~recruitment process outsourcing~~RPO business. We expect these investments will increase the competitive differentiation of our services over the ~~long-term,~~long term, improve the efficiency of our service delivery, and reduce PeopleReady’s dependence on local branches to find ~~contingent workers~~associates and connect them with work. Examples include our JobStack mobile ~~application~~app in our PeopleReady business and our Affinix talent acquisition technology in our PeopleScout business.

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MANAGEMENT’S DISCUSSION AND ANALYSIS

Restricted investments consist of collateral that has been provided or pledged to insurance carriers and state workers’ compensation programs, as well as collateral to support the deferred compensation plan. ~~Lower collateral requirements from our workers’ compensation insurance providers were more than offset~~Cash provided by ~~an acceleration~~net purchases and sales of restricted investments increased $26.3 million during the thirty-nine week periods ended September 26, 2021, as compared to the same period in the prior year, primarily due to changes in the timing of collateral ~~funding for the thirty-nine weeks ended September 27, 2020.~~contributions as required by our insurance carriers.

Cash flows from financing activities

Thirty-nine weeks ended
(in thousands) Sep 27, 2020 Sep 29, 2019
Purchases and retirement of common stock $ (52,346) $ (31,316)
Net proceeds from employee stock purchase plans 734 1,023
Common stock repurchases for taxes upon vesting of restricted stock (2,331) (1,934)
Net change in revolving credit facility (35,600) (36,200)
Other (1,436) (203)
Net cash used in financing activities $ (90,979) $ (68,630)

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~~MANAGEMENT’S DISCUSSION AND ANALYSIS~~


	Thirty-nine weeks ended
(in thousands)	Sep 26, 2021		Sep 27, 2020
Purchases and retirement of common stock	$	—	$	(52,346)
Net proceeds from employee stock purchase plans	754		734
Common stock repurchases for taxes upon vesting of restricted stock	(3,035)		(2,331)
Net change in revolving credit facility	—		(35,600)


Other	(270)		(1,436)
Net cash used in financing activities	$	(2,551)	$	(90,979)

Net cash used in financing activities was $2.6 million for the thirty-nine weeks ended September 26, 2021, compared to $91.0 million for the same period in the prior year.

Net cash used in financing activities of $91.0 million for the thirty-nine weeks ended September 27, 2020, ~~compared~~was primarily due to ~~$68.6 million for~~ the ~~same period in the prior year.~~

~~During the thirty-nine weeks ended September 27, 2020, we repurchased~~repurchase of $40.0 million of our common stock under an accelerated share repurchase program and $12.4 million of our common stock in the open market ~~including commissions,~~ for a total of $52.4 million of common stock. ~~These transactions were initiated prior~~In addition, cash of $35.6 million was used to the medical community’s acknowledgment of the expected severity of the impact COVID-19 would have on the United States. As of September 27, 2020, $66.7 million remains available for repurchase of common stock under existing authorizations. The second amendment topay down our ~~credit agreement prohibits us from repurchasing shares until July 1, 2021. See Note 8:~~ ~~Shareholders’ Equity, to our consolidated financial statements found in Item 1 of this Quarterly Report on Form 10-Q, for additional details on our share repurchase program.~~Revolving Credit Facility.

CAPITAL RESOURCES

Revolving credit facility

OnUnder our Revolving Credit Facility, which matures on March 16, 2020, we entered into a first amendment to our credit agreement with Bank of America, N.A., Wells Fargo Bank, N.A., PNC Bank, N.A., KeyBank, N.A. and HSBC Bank USA, N.A. dated as of July 13, 2018, which extended the maturity of the revolving credit facility established thereunder (the “Revolving Credit Facility”) to March 16, 2025, and modified certain other terms. On June 24, 2020, we entered into a second amendment to our credit agreement (the “Second Amendment”), which modified terms of our financial covenants as well as certain other provisions of the Revolving Credit Facility. Subject to lender approval, we have the ability to increase our ~~Revolving Credit Facility~~borrowing from $300 million up to ~~$450.0 million.~~

The following financial covenants, as defined in the ~~Second Amendment, are currently in effect through the~~ second ~~quarter of 2021:~~

•~~Asset Coverage Ratio of greater than 1.00, defined as the ratio of 60% of accounts receivable~~amendment to ~~the difference of total debt outstanding and unrestricted cash in excess of $50 million. As of September 27, 2020,~~ our ~~asset coverage ratio was 22.1.~~

•~~Liquidity greater than $150 million, defined as the sum of unrestricted cash and availability under the aggregate revolving commitments. As of September 27, 2020, our liquidity was $320.6 million.~~

~~The following financial covenant, as defined in the Second Amendment, will be in effect for the first and second quarter of 2021:~~

•~~EBITDA, as defined in the amended~~ credit agreement, greater than $12 million for the trailing three quarters ending Q1 2021 and greater than $15 million for the trailing four quarters ending Q2 2021. As of September 27, 2020, EBITDA for the trailing three and four quarters was $24.8 million and $46.1 million, respectively.

~~The following financial covenants, as defined in the Second Amendment, will be~~were in effect starting the fiscal third quarter of 2021 and thereafter:

•Consolidated leverage ratio ~~greater~~less than 4.00 for the third and fourth quarters of 2021 and ~~greater~~less than 3.00 thereafter, defined as our funded indebtedness divided by trailing twelve months consolidated EBITDA, as defined in the amended credit agreement. As of September 26, 2021, our consolidated leverage ratio was 0.1.

•Consolidated fixed charge coverage ratio greater than 1.25, defined as the trailing twelve months bank-adjusted cash flow divided by cash interest expense.

~~See Note 6:~~ ~~Long-Term Debt, to~~ As of September 26, 2021, our consolidated ~~financial statements found in Item 1 of this Quarterly Report on Form 10-Q, for additional details on our Revolving Credit Facility.~~fixed charge ratio was 52.3.

~~Restricted cash and investments~~

Restricted cash and investments consist principally of collateral that has been provided or pledged to insurance carriers for workers’ compensation and state workers’ compensation programs. Our insurance carriers and certain state workers’

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~~MANAGEMENT’S DISCUSSION AND ANALYSIS~~

compensation programs require us to collateralize a portion of our workers’ compensation obligation. We have agreements with certain financial institutions that allow us to restrict cash and cash equivalents and investments for the purpose of providing collateral instruments to our insurance carriers to satisfy workers’ compensation claims. At September 27, 2020, we had restricted cash and investments totaling $229.8 million. The majority of our collateral obligations are held in a trust at the Bank of New York Mellon (“Trust”). See Note 3: ~~Restricted Cash and Investments, to our consolidated financial statements found in Item 1 of this Quarterly Report on Form 10-Q, for details on our restricted cash and investments.~~

We established investment policy directives for the Trust with the first priority to preserve capital, second to ensure sufficient liquidity to pay workers’ compensation claims, third to diversify the investment portfolio, and fourth to maximize after-tax returns. Trust investments must meet minimum acceptable quality standards. The primary investments include U.S. Treasury securities, U.S. agency debentures, U.S. agency mortgages, corporate securities and municipal securities. For those investments rated by nationally recognized statistical rating organizations the minimum ratings at time of purchase are:


	~~S&P~~	~~Moody’s~~	~~Fitch~~
~~Short-term rating~~	~~A-1/SP-1~~	~~P-1/MIG-1~~	~~F-1~~
~~Long-term rating~~	A	A2	A

Workers’ compensation insurance, collateral and ~~claims~~ reserves

Workers’ compensation insurance

We provide workers’ compensation insurance for our ~~contingent~~associates and permanent employees. The majority of our current workers’ compensation insurance policies cover claims for a particular event above a $2.0 million deductible limit, on a “per occurrence” basis and, accordingly, we are substantially self-insured.

For workers’ compensation claims originating in Washington, North Dakota, Ohio, Wyoming, Canada and Puerto Rico (our “monopolistic jurisdictions”), we pay workers’ compensation insurance premiums and obtain full coverage under government-administered programs (with the exception of PeopleReady in Ohio where we have a self-insured policy). Accordingly, because we are not the primary obligor, our consolidated financial statements do not reflect the liability for workers’ compensation claims in these monopolistic jurisdictions.

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MANAGEMENT’S DISCUSSION AND ANALYSIS

Workers’ compensation collateral and restricted cash and investments

Our insurance carriers and certain state workers’ compensation programs require us to collateralize a portion of our workers’ compensation obligation, for which they become responsible should we become insolvent. The collateral typically takes the form of cash and cash-backed instruments, highly rated investment grade securities, letters of credit, and surety bonds. On a regular basis, these entities assess the amount of collateral they will require from us relative to our workers’ compensation obligation. Such amounts can increase or decrease independent of our assessments and reserves. We generally anticipate that our collateral commitments will continue to grow as we grow our business. We pay our premiums and deposit our collateral in installments. The majority of the restricted cash and investments collateralizing our self-insured workers’ compensation policies are held in a trust at the ~~Trust.~~Bank of New York Mellon (“Trust”).

Our total collateral commitments were made up of the following components for the fiscal period end dates presented:


(in thousands)	(in thousands)	Sep 27, 2020		Dec 29, 2019		(in thousands)	Sep 26, 2021		Dec 27, 2020
Cash collateral held by workers’ compensation insurance carriers	Cash collateral held by workers’ compensation insurance carriers	$	22,076	$	22,256	Cash collateral held by workers’ compensation insurance carriers	$	22,786	$	22,253
Cash and cash equivalents held in Trust	Cash and cash equivalents held in Trust	18,543		23,681		Cash and cash equivalents held in Trust	27,370		29,410
Investments held in Trust	Investments held in Trust	156,030		149,373		Investments held in Trust	132,127		152,247
Letters of credit (1)	Letters of credit (1)	6,109		6,202		Letters of credit (1)	6,160		6,095
Surety bonds (2)	Surety bonds (2)	20,616		20,731		Surety bonds (2)	21,969		20,616
Total collateral commitments	Total collateral commitments	$	223,374	$	222,243	Total collateral commitments	$	210,412	$	230,621

(1)We have agreements with certain financial institutions to issue letters of credit as collateral.

(2)Our surety bonds are issued by independent insurance companies on our behalf and bear annual fees based on a percentage of the bond, which is determined by each independent surety carrier. These fees do not exceed 2.0% of the bond amount, subject to a minimum charge. The terms of these bonds are subject to review and renewal every one to four years and most bonds can be canceled by the sureties with as little as 60 days’ notice.

Total collateral commitments decreased $20.2 million during the thirty-nine week period ended September 26, 2021 primarily due to timing of collateral contributions as required by our insurance carriers and the use of collateral to satisfy workers’ compensation claims.

At September 26, 2021, we had restricted cash and investments totaling $223.8 million. Restricted cash and investments consist principally of collateral that has been provided or pledged to insurance carriers for workers’ compensation and state workers’ compensation programs. We have agreements with certain financial institutions that allow us to restrict cash and cash equivalents and investments for the purpose of providing collateral instruments to our insurance carriers to satisfy workers’ compensation claims. The majority of our collateral obligations are held in a Trust. See Note 3: Restricted Cash and Investments, to our consolidated financial statements found in Item 1 of this Quarterly Report on Form 10-Q, for details on our restricted cash and investments. We established investment policy directives for the Trust with the first priority to preserve capital, second to ensure sufficient liquidity to pay workers’ compensation claims, third to diversify the investment portfolio and fourth to maximize after-tax returns. Trust investments must meet minimum acceptable quality standards. The primary investments include U.S. Treasury securities, U.S. agency debentures, U.S. agency mortgages, corporate securities and municipal securities. For those investments rated by nationally recognized statistical rating organizations the minimum ratings at time of purchase are:


	S&P	Moody’s	Fitch
Short-term rating	A-1/SP-1	P-1/MIG-1	F-1
Long-term rating	A	A2	A

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MANAGEMENT’S DISCUSSION AND ANALYSIS

Workers’ compensation reserve

The following table provides a reconciliation of our collateral commitments to our workers’ compensation reserve as of the fiscal period end dates presented:


(in thousands)	(in thousands)	Sep 27, 2020		Dec 29, 2019		(in thousands)	Sep 26, 2021		Dec 27, 2020
Total workers’ compensation reserve		$	254,794	$	255,618
Total workers’ compensation reserve, net of discount						Total workers’ compensation reserve, net of discount	$	258,569	$	255,493
Add back discount on workers’ compensation reserve (1)	Add back discount on workers’ compensation reserve (1)	17,673		19,316		Add back discount on workers’ compensation reserve (1)	16,829		18,009
Less excess claims reserve (2)	Less excess claims reserve (2)	(53,053)		(45,253)		Less excess claims reserve (2)	(60,622)		(54,019)
Reimbursable payments to insurance provider (3)	Reimbursable payments to insurance provider (3)	3,581		8,121		Reimbursable payments to insurance provider (3)	2,347		6,373
Other (4)	Other (4)	379		(15,559)		Other (4)	(6,711)		4,765
Total collateral commitments	Total collateral commitments	$	223,374	$	222,243	Total collateral commitments	$	210,412	$	230,621

(1)Our workers’ compensation reserves are discounted to their estimated net present value while our collateral commitments are based on the gross, undiscounted reserve.

(2)Excess claims reserve includes the estimated obligation for claims above our deductible limits. These are the responsibility of the insurance carriers against which there are no collateral requirements.

(3)This amount is included in restricted cash and represents a timing difference between claim payments made by our insurance carrier and the reimbursement from cash held in the Trust. When claims are paid by our carrier, the amount is removed from the workers’ compensation reserve but not removed from collateral until reimbursed to the carrier.

(4)Represents the difference between the self-insured reserves and collateral commitments.

Our workers’ compensation reserve is established using estimates of the future cost of claims and related expenses, which are discounted to their estimated net present value. We discount our workers’ compensation liability as we believe the estimated future cash outflows are readily determinable.

Our workers’ compensation reserve for deductible and self-insured claims is established using estimates of the future cost of claims and related expenses that have been reported but not settled, as well as those that have been incurred but not reported. Reserves are estimated for claims incurred in the current year, as well as claims incurred during prior years.

Management evaluates the adequacy of the workers’ compensation reserves in conjunction with an independent quarterly actuarial assessment. Factors considered in establishing and adjusting these reserves include, among other things:

•changes in medical and time loss (“indemnity”) costs;

•changes in mix between medical only and indemnity claims;

•regulatory and legislative developments impacting benefits and settlement requirements;

•type and location of work performed;

•the impact of safety initiatives; and

•positive or adverse development of ~~claims.~~claims, which considers the potential impact of COVID-19.

Our workers’ compensation claims ~~reserves are~~reserve for claims below the deductible limit is discounted to their estimated net present value using discount rates based on returns of “risk-free” U.S. Treasury instruments with maturities comparable to the weighted average lives of our workers’ compensation claims. At September ~~27, 2020,~~26, 2021, the weighted average discount rate was ~~1.8%~~1.6%. The claim payments are made over an estimated weighted average period of approximately 55.5 years.

Our workers’ compensation ~~reserves include~~reserve includes estimated expenses related to claims above our self-insured limits (“excess claims”), and a corresponding receivable for the insurance coverage on excess claims based on the contractual policy agreements we have with insurance carriers. We discount this reserve and corresponding receivable to its estimated net present value using the discount rates based on average returns of “risk-free” U.S. Treasury instruments available during the year in which the liability was incurred. AtThe rates used to discount excess claims incurred during the thirty-nine weeks ended September 26, 2021 and fifty-two weeks ended December 27, 2020 ~~the weighted average rate was 1.5%.~~were 1.6% and 1.3%, respectively. The claim payments are made and the corresponding reimbursements from our insurance carriers are received over an estimated weighted average period of approximately 1617 years. The discounted workers’ compensation reserve for excess claims was ~~$53.1~~$60.6 million and ~~$45.3 million, and the corresponding gross receivable for the insurance on excess claims was $52.1 million and $45.3~~$54.0 million, as of September 26, 2021 and December 27, 2020, respectively. The discounted receivables from insurance companies, net of valuation allowance, were $59.2 million and $52.9 million as of September 26, 2021 and December 27, 2020, respectively.

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MANAGEMENT’S DISCUSSION AND ANALYSIS

We continue to actively manage workers’ compensation cost through the safety of our ~~contingent workers~~associates with our safety programs, and actively control costs with our network of service providers. These actions have had a positive impact creating favorable adjustments to workers’ compensation liabilities recorded in the ~~current and~~ prior periods. Continued favorable adjustments to our prior year workers’ compensation liabilities are dependent on our ability to continue to aggressively lower accident rates and costs of our claims. We expect diminishing favorable adjustments to our workers’ compensation liabilities as the opportunity for significant reduction to frequency and severity of accident rates diminishes.

FUTURE OUTLOOK

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~~Table~~We are providing the following future liquidity and capital resources outlook for the fourth quarter and full year of ~~Contents~~fiscal 2021:

•

~~MANAGEMENT’S DISCUSSION AND ANALYSIS~~

~~Future outlook~~

We are focused on capital preservation as a top priority. In response to the rapidly changing market conditions due to COVID-19, we have reduced operating costs and other cash outflows to preserve capital to fund working capital needs. Our Revolving Credit Facility provides for a revolving line of credit of up to $300.0 million with an option, subject to lender approval, to increase the amount to $450.0 million. On March 16, 2020, we extended the maturity of the Revolving Credit Facility to March 16, 2025. Although we were in compliance with our covenants, we felt it was prudent to negotiate more favorable covenants given the level of economic uncertainty. On June 24, 2020, we further amended our revolving credit agreement, which included modifications to our financial covenants. As of September 27, 2020, we are in a strong financial position with cash and cash equivalents of $28.2 million, total debt outstanding of $1.5 million and $138.5 million available under the most restrictive covenant ofexpect our Revolving Credit Facility ~~at this time for~~and strong financial position to provide ample liquidity. As of September 26, 2021, we had no debt outstanding on our Revolving Credit Facility leaving $294 million unused under the Revolving Credit Facility. We have the option to increase the total ~~liquidity~~line of ~~$166.7 million. As our revenue growth continues, our outstanding debt will increase~~credit amount from $300 million to ~~fund the related growth in accounts receivables.~~$450 million, subject to bank approval.

•Our insurance carriers and certain state workers’ compensation programs require us to collateralize a portion of our workers’ compensation obligation, for which they become responsible should we become insolvent. The collateral typically takes the form of cash and cash-backed instruments, highly rated investment grade securities, letters of credit, and surety bonds. We continue to have risk that these collateral requirements may be increased by our insurers due to our loss history and market dynamics, including from the impact of COVID-19.

Under the CARES Act, we are allowed to delay payments for the employer portion of social security taxes (6.2% of taxable wages) incurred during March 27, 2020 to December 31, 2020, for both our temporary associates and permanent employees. •As of September ~~27, 2020, we deferred $36.3 million of our employer portion of social security taxes. We expect to defer $18 million to $20 million of employer payroll taxes in the fourth quarter of 2020.~~

In February 2020, as part of the existing share repurchase plan, we entered into an accelerated share repurchase agreement with a third-party financial institution to repurchase $40.0 million of our common stock, and we also repurchased $12.4 million, including commissions, in the open market. These transactions were initiated prior to the medical community’s acknowledgment of the expected severity of the impact COVID-19 would have on the United States. We did not initiate any repurchases of our common stock during the thirteen weeks ended September 27, 2020. As of September 27, 2020, $66.726, 2021, $67 million remains available for repurchase of common stock under existing authorizations. We have historically returned capital to shareholders through stock repurchases. ~~We anticipate repurchasing additional shares when economic conditions improve. However, the second amendment to our credit agreement prohibits us from repurchasing shares until July 1, 2021.~~

We believe that cash provided from operations and our capital resources will be adequate to meet our cash requirements for the next 12 months. If the business interruptions caused by COVID-19 last longer than we expect, we may need to seek other sources of liquidity by accessing the capital markets to raise additional debt or equity.

~~CONTRACTUAL OBLIGATIONS AND COMMITMENTS~~

There have been no material changes during the period covered by this Quarterly Report on Form 10-Q, outside of the ordinary course of business, to the contractual obligations specified in the table of contractual obligations found in Part II, Item 7, “Management’s Discussion and Analysis of Financial Condition and Results of Operations” of our Annual Report on Form 10-K for the fiscal year ended December 29, 2019.

SUMMARY OF CRITICAL ACCOUNTING ESTIMATES

Our critical accounting estimates are ~~consistent with those~~ discussed in Part II, Item 7, “Management’s Discussion and Analysis of Financial Condition and Results of Operations; Summary of Critical Accounting Estimates” in our Annual Report on Form 10-K for the fiscal year ended December ~~29, 2019, other than~~27, 2020. The following has been updated to reflect the ~~adoption~~results of ~~the current expected credit loss model for accounts receivable as discussed in Note 1:~~ ~~Summary of Significant Accounting Policies, to~~ our ~~consolidated financial statements found in Item 1 of this Quarterly Report on Form 10-Q, as well as the following updates as of September 27, 2020.~~

~~Considerations related to COVID-19~~

We have considered COVID-19 related impacts to our estimates, as appropriate, within our financial statements and there may be changes to those estimates in future periods. However, we believe that the accounting estimates used are appropriate after considering the increased uncertainties surrounding the severity and duration of COVID-19. Such estimates and assumptions are subject to inherent uncertainties, which may result in actual future amounts differing from reported estimated amounts.

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~~MANAGEMENT’S DISCUSSION AND ANALYSIS~~

impairment analyses.

Goodwill and indefinite-lived intangible assets

We evaluate goodwill and indefinite-lived intangible assets for impairment on an annual basis as of the first day of our fiscal second quarter, and whenever events or circumstances make it more likely than not that an impairment may have occurred. These events or circumstances could include a significant change in the business climate, legal factors, operating performance indicators, competition, client engagement, or sale or disposition of a significant portion of a reporting unit. We monitor the existence of potential impairment indicators throughout the fiscal year.

Goodwill

We test for goodwill impairment at the reporting unit level. We consider our operating segments to be our reporting units for goodwill impairment testing. ~~As of September 27, 2020, our~~Our operating segments ~~were~~are PeopleReady, PeopleManagement Centerline, PeopleManagement On-Site, PeopleScout RPO, and PeopleScout MSP.

~~Interim~~ The impairment test

During the first quarter of 2020, we experienced a significant decline in our stock price. As a result of the decline in stock price, our market capitalization fell significantly below the recorded value of our consolidated net assets. The reduced market capitalization reflected the expected continued weakness in pricing and demand for our staffing services in a volatile economic climate. This was further impacted in March 2020 by COVID-19, which created a sudden global economic shock. We experienced a significant drop in client demand associated with government and societal actions taken to address COVID-19. We expected significant decreases to our revenues and corresponding operating results to continue due to weakness in pricing and demand for our services during this severe economic downturn. While demand was expected to recover in the future, the rate of recovery was expected to vary by geography and industry depending on the economic impact caused by COVID-19 and the rate at which infections would decline to a contained level. Accordingly, we performed an interim impairment test of our goodwill.

~~The interim impairment test involved~~ involves comparing the fair value of each reporting unit to its carrying value, including goodwill. Fair value reflects the price a market participant would be willing to pay in a potential sale of the reporting unit. If the fair value exceeds the carrying value, we conclude that no goodwill impairment has occurred. If the carrying value of the reporting unit exceeds its fair value, we recognize an impairment loss in an amount equal to the excess, not to exceed the carrying value of the goodwill.

Determining the fair value of a reporting unit ~~is judgmental in nature and~~ involves the use of significant estimates and assumptions to evaluate the impact of ~~operating~~operational and macroeconomic changes on each reporting unit. ~~The~~We estimate the fair value of each reporting unit ~~was estimated~~ using a ~~combination~~weighted average of the income and market valuation approaches. The income approach applies a fair value methodology based on discounted cash ~~flow methodology and the market valuation approach using publicly traded company multiples in similar businesses.~~flows. This analysis ~~required~~requires significant estimates and judgments, including estimation of future cash flows, which ~~was~~is dependent on ~~internally developed~~internal forecasts, estimation of the long-term rate of growth for our business, estimation of the useful life over which cash flows ~~would~~will occur, and determination of our weighted average cost of capital, which ~~was~~is risk-adjusted to reflect the specific risk profile of the reporting unit being tested. ~~The~~Our weighted average cost of capital ~~used in~~for our ~~interim~~most recent annual impairment test ranged from ~~11.5%~~11.0% to 12.0%. ~~Our control premium was approximately 12%,~~We also apply a market approach, which ~~management has determined~~identifies similar publicly traded companies and develops a correlation, referred to ~~be reasonable.~~

~~We carefully considered~~as a multiple, to apply to the ~~economic impact of COVID-19, together with the estimated decreases to our revenues and corresponding~~ operating results as we continued to experience weakness in pricing and demand for our services during the economic downturn. Our estimates were based on our experience with prior recessions, as well as our experience with plans and actions to adjust and adapt to recessions. We base fair value estimates on assumptions we believe to be reasonable but that are difficult to predict. Given the uncertain nature of the ~~economic impact of COVID-19,~~reporting units. The primary market multiples to which we compare are revenue and ~~the recovery pattern of the broader economy~~earnings before interest, taxes, depreciation, and ~~its impact on~~amortization. The income and market approaches were equally weighted in our ~~business, actual results could differ significantly from our estimates.~~

~~As a result of our Q1 2020 interim~~most recent annual impairment ~~test, we concluded that the carrying amounts of goodwill for our PeopleScout RPO, PeopleScout MSP and PeopleManagement On-Site reporting units exceeded their implied~~test. These combined fair values and we recorded a non-cash impairment loss of $140.5 million, which was included in goodwill and intangible asset impairment charge on the Consolidated Statements of Operations and Comprehensive Income (Loss). The goodwill carrying value of $45.9 million for our PeopleManagement On-Site reporting unit was fully impaired. The goodwill impairment charge for PeopleScout RPO and PeopleScout MSP was $92.2 million and $2.4 million, respectively. Based on our interim goodwill impairment test, the fair values of our PeopleReady and PeopleManagement Centerline reporting units were in excess of their carrying value by approximately 60% and 195%, respectively.

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MANAGEMENT’S DISCUSSION AND ANALYSIS

~~Annual~~values are reconciled to our aggregate market value of our shares of common stock outstanding on the date of valuation, resulting in a control premium of 23.2%.

We base fair value estimates on assumptions we believe to be reasonable but that are unpredictable and inherently uncertain. Actual future results may differ from those estimates. We consider a reporting unit’s fair value to be substantially in excess of its carrying value at a 20% premium or greater. Based on our 2021 annual impairment test

29, 2021, all reporting units’ fair values were substantially in excess of their respective carrying values. Additionally, we did not identify any events or conditions that make it more likely than not that an impairment may have occurred during the period from March ~~30, 2020~~29, 2021 to September 27, 2020. The remaining goodwill balances for PeopleScout RPO and PeopleScout MSP were $22.9 million and $9.7 million, respectively, as of September 27, 2020. The loss of a key client, a significant further decline to the economy, or a delayed recovery in key industries we serve, including travel and leisure, could give rise to an additional impairment. Should any one of these events occur, we will need to record an impairment loss to goodwill for the amount by which the carrying value exceeds the reporting unit’s fair value, not to exceed the total amount of goodwill. We will continue to closely monitor the operational performance of these reporting units as it relates to goodwill impairment.26, 2021.

Indefinite-lived intangible assets

~~Interim~~We performed our annual indefinite-lived intangible asset impairment test

~~We performed an interim impairment test as of the last day of our first fiscal quarter~~ for ~~2020~~2021, and determined that the estimated fair values exceeded the carrying amounts for our indefinite-lived trade names. ~~Accordingly, no impairment loss was recognized.~~

~~Annual impairment test~~

Additionally, we did not identify any events or conditions that make it more likely than not that an impairment may have occurred during the period from March ~~30, 2020~~29, 2021 to September ~~27, 2020.~~

~~Finite-lived intangible assets and other long-lived assets~~

We review intangible assets that have finite useful lives and other long-lived assets whenever an event or change in circumstances indicates that the carrying value of the asset may not be recoverable. Factors considered important that could result in an impairment review include, but are not limited to, significant underperformance relative to historical or planned operating results, or significant changes in business strategies. We estimate the recoverability of these assets by comparing the carrying amount of the asset to the future undiscounted cash flows that we expect the asset to generate.

An impairment loss is recognized when the estimated undiscounted cash flows expected to result from the use of the asset plus net proceeds expected from disposition of the asset (if any) are less than the carrying value of the asset. When an impairment loss is recognized, the carrying amount of the asset is reduced to its estimated fair value based on discounted cash flow analysis or other valuation techniques.

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~~MANAGEMENT’S DISCUSSION AND ANALYSIS~~

~~Interim impairment test~~

With the estimated decrease in demand for our services due to the economic impact of COVID-19, we lowered our future expectations, which was the primary trigger of an impairment test as of the last day of our fiscal first quarter for certain of our acquired client relationships intangible assets. As a result of this impairment test, we recorded a non-cash impairment loss for our PeopleScout RPO and PeopleManagement On-Site client relationship intangible assets of $34.7 million, which was included in goodwill and intangible asset impairment charge on our Consolidated Statements of Operations and Comprehensive Income (Loss) for the thirty-nine weeks ended September 27, 2020. The impairment charge for PeopleScout RPO and PeopleManagement On-Site client relationship intangible assets was $25.0 million and $9.7 million, respectively. Considerable management judgment was necessary to determine key assumptions, including estimated revenue of acquired clients and an appropriate discount rate of 12.0%.

Additionally, we did not identify any events or conditions that make it more likely than not that an impairment may have occurred during the period from March 30, 2020 to September 27, 2020. The remaining client relationship intangible asset balances related to assets impaired for PeopleScout RPO and PeopleManagement On-Site were $5.5 million and $7.6 million, respectively, as of September 27, 2020. Should actual results decline further or longer than we have currently estimated, the remaining intangible asset balances may become further impaired. We will continue to closely monitor the revenue generated from acquired clients as it relates to client relationship asset impairment.26, 2021.

NEW ACCOUNTING STANDARDS

See Note 1: Summary of Significant Accounting Policies, to our consolidated financial statements found in Item 1 of this Quarterly Report on Form 10-Q.


Item 3.			QUANTITATIVE AND QUALITATIVE DISCLOSURES ABOUT MARKET RISK

Our quantitative and qualitative disclosures about market risk are discussed in Part II, Item 7A, “Quantitative and Qualitative Disclosures About Market Risk” in our Annual Report on Form 10-K for the fiscal year ended December ~~29, 2019.~~27, 2020.


Item 4.			CONTROLS AND PROCEDURES

We maintain disclosure controls and procedures that are designed to ensure that information required to be disclosed in our periodic reports filed or submitted under the Securities Exchange Act of 1934, as amended (the “Exchange Act”), is recorded, processed, summarized and reported within the time periods specified in the ~~SEC’s~~Security and Exchange Commission’s rules and forms. Our disclosure controls and procedures are also designed to ensure that information required to be disclosed in the reports we file or submit under the Exchange Act is accumulated and communicated to our management, including our principal executive officer and principal financial officer, as appropriate to allow timely decisions regarding required disclosure.

During the fiscal third quarter of ~~2020,~~2021, we carried out an evaluation, under the supervision and with the participation of our management, including our Chief Executive Officer and our Chief Financial Officer, of the effectiveness of the design and operation of our disclosure controls and procedures at a reasonable assurance level, as defined in Rules 13a-15(e) and 15d-15(e) under the Exchange Act. Based upon that evaluation, our Chief Executive Officer and Chief Financial Officer concluded that our disclosure controls and procedures were effective at a reasonable assurance level, as of September ~~27, 2020.~~26, 2021.

There were no changes in our internal control over financial reporting (as defined in Rules 13a-15(f) and 15d-15(f) of the Exchange Act) during our most recently completed fiscal quarter that materially affected or are reasonably likely to materially affect our internal control over financial reporting.

The certifications required by Rule 13a-14 of the Exchange Act are filed as exhibits 31.1 and 31.2, respectively, to this Quarterly Report on Form 10-Q.

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PART II. OTHER INFORMATION


Item 1.			LEGAL PROCEEDINGS

See Note 7:6: Commitments and Contingencies, to our consolidated financial statements found in Part I, Item 1 of this Quarterly Report on Form 10-Q.


Item 1A.			RISK FACTORS

Investing in our securities involves risk. The following risk factors and all other information set forth in this Quarterly Report on Form 10-Q and in our Annual Report on Form 10-K for the fiscal year ended December 27, 2020 should be considered in evaluating our future prospects. If any of the events described below occur, our business, financial condition, results of operations, liquidity, or access to the capital markets could be materially and adversely affected.

RISKS RELATED TO OUR COMPANY’S OPERATIONS

COVID-19, governmental reactions to COVID-19, and the resulting adverse economic conditions have negatively impacted our business and will have a continued material adverse impact on our business, financial condition, liquidity, and results of operations.

COVID-19’s negative impacts on the global economy and related governmental responses have been ~~wide ranging~~wide-ranging and multi-faceted. These impacts ~~have~~ caused ~~historically steep and~~ rapid declines in economic activity in the markets where we operate, disruptions in global supply chains, travel restrictions, sharp downturns in business activity, price volatility in ~~equities~~equity markets, changes to the labor market, and concern that credit markets and companies will not remain liquid.

COVID-19 ~~has~~ caused significant negative impacts on our operations and stock price. Our ~~revenues~~revenue declined substantially beginning in the second half of March 2020 because of COVID-19 and ~~will~~may remain suppressed while ~~the current~~ economic conditions ~~continue. The operations of our clients have been severely disrupted, and could further decline, thereby increasing the likelihood that our clients continue~~return to delay new contracts or cancel current contracts, reduce orders for our services in the future, have difficulty paying for services provided, or cease operations altogether. The rapid increase in unemployment has made it easier for clients to find new staff, reducing the demand for our services. In response to these adverse conditions we have taken steps to reduce our expenses and cash outflows. These reductions in expenses, including layoffs, could fail to achieve the intended savings or alternatively reduce our ability to take advantage of opportunities in the future if economic conditions improve.pre-pandemic levels. Further deterioration in economic conditions, as a result of COVID-19 or otherwise, ~~will~~could lead to a prolonged decline in demand for our services and negatively impact our business.

The extent to which COVID-19, including any variants, continues to adversely ~~impacts~~impact our business depends on future developments of the pandemic and related governmental responses, ~~which are both uncertain~~such as the efficacy, distribution, and ~~unpredictable.~~government requirements related to the COVID-19 vaccines. While this matter has, and we expect it to continue to, negatively impact our results of operations, cash flows, profit margins, and financial position, the current level of uncertainty over the economic and operational impacts of COVID-19 means the related financial impact is difficult to estimate at this time. ~~In addition, we cannot guarantee that actions we take to reduce costs or otherwise change our operations will address the issues we face with clients, employees or our results of operations.~~

Advances in technology may disrupt the labor and recruiting markets and we must constantly improve our technology to meet the expectations of clients, candidates and employees.

The increased use of internet-based and mobile technology is attracting additional technology-oriented companies and resources to our industry. Our candidates and clients increasingly demand technological innovation to improve the access to and delivery of our services. Our clients increasingly rely on automation, artificial intelligence, machine learning and other new technologies to reduce their dependence on labor needs, which may reduce demand for our services and impact our operations. We face extensive pressure for lower prices and new service offerings and must continue to invest in and implement new technology and industry developments in order to remain relevant to our clients and candidates. As a result of this increasing dependence upon technology, we must timely and effectively identify, develop, or license technology from third parties, and integrate such enhanced or expanded technologies into the solutions that we provide. In addition, our business relies on a variety of technologies, including those that support recruiting, hiring, paying, order management, billing, collecting, ~~contingent worker~~associate data analytics and client data analytics. If we do not sufficiently invest in and implement new technology, or evolve our business at sufficient speed and scale, our business results ~~of operations~~ may decline materially. Acquiring technological expertise and developing new technologies for our business may require us to incur significant expenses and capital costs. For some

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solutions, we depend on key vendors and partners to provide technology and support. If these third parties fail to perform their obligations or cease to work with us, our business operations could be negatively affected.

We are dependent on obtaining workers’ compensation and other insurance coverage at commercially reasonable terms. Unexpected changes in claim trends on our workers’ compensation may negatively impact our financial condition.

Our temporary staffing services employ ~~workers~~associates for which we provide workers’ compensation insurance. Our workers’ compensation insurance policies are renewed annually. The majority of our insurance policies are with AIG. Our insurance carriers require us to collateralize a significant portion of our workers’ compensation obligation. The majority of our collateral

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is held in trust by a ~~third party~~third-party for the payment of these claims. The loss or decline in the value of our collateral could require us to seek additional sources of capital to pay our workers’ compensation claims. As our business grows or ~~if our~~ financial results deteriorate, we have seen the amount of collateral required ~~will likely~~ increase and the timing of providing collateral accelerate, which could ~~be accelerated.~~occur again in the future. Resources to meet these requirements may not be available. We cannot be certain we will be able to obtain appropriate types or levels of insurance in the future or that adequate replacement policies will be available on acceptable terms. The loss of our workers’ compensation insurance coverage would prevent us from operating as a staffing services business in the majority of our markets. Further, we cannot be certain that our current and former insurance carriers will be able to pay claims we make under such policies.

We self-insure, or otherwise bear financial responsibility for, a significant portion of expected losses under our workers’ compensation program. We have experienced unexpected changes in claim trends, including the severity and frequency of claims, changes in state laws regarding benefit levels and allowable claims, actuarial estimates, and medical cost inflation, and may experience such changes in the future which could result in costs that are significantly different than initially anticipated or reported and could cause us to record different reserves in our financial statements. There is a risk that we will not be able to increase the fees charged to our clients in a timely manner and in a sufficient amount to cover increased costs as a result of any changes in claims-related liabilities.

We actively manage the safety of our ~~contingent workers~~associates through our safety programs and actively control costs with our network of workers’ compensation related service providers. These activities have had a positive impact creating favorable adjustments to workers’ compensation liabilities recorded in prior periods. The benefit of these adjustments is likely to decline and there can be no assurance that we will be able to continue to reduce accident rates and control costs to produce these results in the future.

Some clients require extensive insurance coverage and request insurance endorsements that are not available under standard policies. There can be no assurance that we will be able to negotiate acceptable compromises with clients or negotiate appropriate changes in our insurance contracts. An inability to meet client insurance requirements may adversely affect our ability to take on new clients or continue providing services to existing clients.

We may experience ~~employment related~~employment-related claims, commercial indemnification claims and other legal proceedings that could materially harm our business.

We are in the business of employing people in the workplaces of our clients. We incur a risk of liability for claims relating to personal injury, wage and hour violations, immigration, discrimination, harassment and other liabilities arising from the actions of our clients ~~and/or contingent workers.~~and associates. Some or all of these claims may give rise to negative publicity, investigations, litigation or ~~settlements. We~~settlements, which may cause us to incur costs or have other material adverse impacts on our financial ~~statements for the period in which the effect of an unfavorable final outcome becomes probable and can be reasonably estimated.~~statements.

We may have liability to our clients for the action or inaction of our employees, that may cause harm to our clients or third parties. In some cases, we must indemnify our clients for certain acts of our ~~contingent workers~~associates or arising from our ~~contingent workers~~associates presence on the client’s job site and certain clients have negotiated broad indemnification provisions. We may also incur fines, penalties, and losses that are not covered by insurance or negative publicity with respect to these matters.

We maintain insurance with respect to some potential claims and costs with deductibles. We cannot be certain we will be able to obtain appropriate types or levels of insurance in the future or that adequate replacement policies will be available on acceptable terms. Should the final judgments or settlements exceed our insurance coverage, they could have a material adverse effect on our business. Our ability to obtain insurance, its coverage levels, deductibles and premiums, are all dependent on market factors, our loss history, and insurance providers’ assessments of our overall risk profile. Further, we cannot be certain our current and former insurance carriers will be able to pay claims we make under such policies.

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~~Our level of debt and restrictions in our credit agreement could negatively affect our operations and limit our liquidity and our ability to react to changes in the economy.~~

Our revolving credit agreement (the “Revolving Credit Facility”) contains restrictive covenants that require us to maintain certain financial conditions, which we may fail to meet if there is a material decrease in our profitability, including as a result of COVID-19. Our failure to comply with these restrictive covenants could result in an event of default, which, if not cured or waived, would require us to repay these borrowings before their due date. We may not have sufficient funds on hand to repay these loans, and if we are forced to refinance these borrowings on less favorable terms, or are unable to refinance at all, our results of operations and financial condition could be materially adversely affected by increased costs and rates. If the business interruptions caused by COVID-19 last longer than we expect, we may need to seek other sources of liquidity.

Our principal sources of liquidity are funds generated from operating activities, available cash and cash equivalents, and borrowings under our Revolving Credit Facility. We must have sufficient sources of liquidity to meet our working capital requirements, fund our workers’ compensation collateral requirements, service our outstanding indebtedness, and finance investment opportunities. Without sufficient liquidity, we could be forced to curtail our operations or we may not be able to pursue promising business opportunities.

As our debt levels increase, it could have significant consequences for the operation of our business including requiring us to dedicate a significant portion of our cash flow from operations to servicing our debt rather than using it for our operations; limiting our ability to obtain additional debt financing for future working capital, capital expenditures, or other corporate purposes; limiting our ability to take advantage of significant business opportunities, such as acquisitions; limiting our ability to react to changes in market or industry conditions; and putting us at a disadvantage compared to competitors with less debt.

The loss of, continued reduction in or substantial decline in revenue from larger clients or certain industries could have a material adverse effect on our revenues, profitability and liquidity.

We experience revenue concentration with large clients and in certain industries. Generally, our contracts do not contain guarantees of minimum duration, revenue levels, or profitability. Our clients ~~may~~have in the past and could in the future terminate their contracts or materially reduce their requested levels of service at any time. Although we have no ~~clients~~client that represents over 10% of our consolidated revenue, there are a few clients that exceed 10% of revenues within some of our operating segments. The deterioration of the financial condition of a large client or a particular industry could have a material adverse effect on our business, financial condition, and results of operations. COVID-19 ~~has~~ caused certain clients to temporarily close large job sites or reduce demand for our services, and future outbreaks of the pandemic could cause large closures and long-term reduction in demand. In addition, a significant change to the business, staffing, or recruiting model of these clients, for example a decision to insource our services, has had, and could again have, a material adverse effect on our business, financial condition, and results of operations. ~~The loss of, or reduced~~Reduced demand for our services from larger clients ~~and~~or certain industries, such as ~~construction or~~renewed restrictions on travel

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and leisure ~~has~~or supply interruptions for manufacturing, have had, and in the future could have, a material adverse effect on our business, financial condition, and results of operations. Client concentration exposes us to concentrated credit risk, as a significant portion of our accounts receivable may be from a small number of clients. ~~As the impact of COVID-19 increases for our clients, their ability to pay for our services may decline.~~ If we are unable to collect our receivables, or are required to take additional reserves, our results and cash flows will be adversely affected.

Our business and operations have undergone, and will continue to undergo, significant change as we seek to improve our operational and support effectiveness, which if not managed could have an adverse outcome on our business and results of operations.

We have significantly changed our operations and internal processes in recent periods, and we will continue making similar changes ~~in order~~ to improve our operational effectiveness. These efforts strain our systems, management, administrative, operations, and financial infrastructure. For example, we ~~combined some~~are in the early stages of implementing pilot projects to further reduce the costs of our ~~operating segments earlier in~~PeopleReady branch network through a greater use of technology, centralizing work activities, and repurposing of job roles, while maintaining the ~~year.~~strength of our geographic footprint. We believe these efforts are important to our long-term success. Managing and cascading these changes throughout the company will continue to require the further attention of our management team and ~~refinement~~refinements to our operational, financial and management controls, reporting systems and procedures. These activities will require ongoing expenditures and allocation of valuable management and employee resources. If we fail to manage these changes effectively, our costs and expenses may increase more than we expect and our business, financial condition, and results of operations may be harmed.

New business initiatives may cause us to incur additional expenditures and have an adverse effect on our business.

We expect to continue adjusting the composition of our business ~~lines~~segments and entering into new business initiatives as part of our business strategy. New business initiatives, strategic business partners, or changes in the composition of our business mix can be distracting to our management and disruptive to our operations, causing our business and results of operations to suffer

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materially. New business initiatives, including initiatives outside of our workforce solutions business, in new markets, or new geographies, could involve significant unanticipated challenges and risks including not advancing our business strategy, not realizing our anticipated return on investment, experiencing difficulty in implementing initiatives, or diverting management’s attention from our other businesses. In particular, we are making significant investments to advance our technology, and we cannot be sure that those initiatives will be successful or that we will achieve a return on our investment. These events could cause material harm to our business, operating results or financial condition.

Failure to protect our intellectual property could harm our business, and we face the risk that our services or products may infringe upon the intellectual property rights of others.

We have invested in developing specialized technology and intellectual property, proprietary systems, processes and methodologies that we believe provide us a competitive advantage in serving clients. We cannot guarantee that trade ~~secrets,~~secret, trademark, and copyright law protections are adequate to deter misappropriation of our intellectual property, which is an important part of our business. We may be unable to detect the unauthorized use of our intellectual property and take the necessary steps to enforce our rights. We cannot be sure that our services and products, or the products of others that we offer to our clients, do not infringe on the intellectual property rights of third parties, and we may have infringement claims asserted against us or our clients. These claims may harm our reputation, result in financial liability and prevent us from offering some services or products to clients.

We are at risk of damage to our brands and reputation, which is important to our success.

Our ability to attract and retain clients, ~~contingent workers,~~associates, candidates, and employees is affected by external perceptions of our brands and reputation. Negative perceptions or publicity could damage our reputation with current or perspective clients and employees. Negative perceptions or publicity regarding our vendors, clients, or business partners may adversely affect our brand and reputation. We may not be successful in detecting, preventing, or negating all changes in or impacts on our reputation. If any factor, including poor performance or negative publicity, whether or not true, hurts our reputation, we may experience negative repercussions which could harm our business.

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The expansion of social media platforms creates new risks and challenges that could cause damage to our brand and reputation.

The use of social media platforms, including social media websites and other forms of internet-based communications, has rapidly increased allowing individuals access to a broad audience of consumers and other interested parties. For example, unfavorable comments about a work site could make recruiting or hiring at that site more challenging. The inappropriate or unauthorized use of such platforms by our clients, employees or ~~employees~~associates could violate privacy laws, cause damage to our brand, or lead to litigation which could harm our business.

We cannot guarantee that we will repurchase our common stock pursuant to our share repurchase program or that our share repurchase program will enhance long-term shareholder value.

Our Board of Directors (the “Board”) has authorized a share repurchase program. Under the program, we are authorized to repurchase shares of common stock for a set aggregate purchase price, or we may choose to purchase shares in the open market, from individual holders, through an accelerated share repurchase program or otherwise. Although the Board ~~of Directors~~ has authorized a share repurchase program, the share repurchase program does not obligate the company to repurchase any specific dollar amount or to acquire any specific number of shares. The timing and amount of the repurchases, if any, will depend upon several factors, including market and business conditions, the trading price of ~~the company’s~~our common stock and the nature of other investment opportunities. The repurchase program may be limited, suspended or discontinued at any time without prior notice. In addition, repurchases of our common stock pursuant to our share repurchase program could affect our stock price and increase its volatility. The existence of a share repurchase program could cause our stock price to be higher than it would be in the absence of such a program and could potentially reduce the market liquidity for our stock. Additionally, our share repurchase program could diminish our cash reserves, which may impact our ability to finance future growth and to pursue possible future strategic opportunities and acquisitions. There can be no assurance that these share repurchases will enhance shareholder value because the market price of our common stock may decline below the level at which we repurchased shares of stock. Although our share repurchase program is intended to enhance long-term shareholder value, there is no assurance that it will do so and short-term stock price fluctuations could reduce the program’s effectiveness. ~~Following~~

Our level of debt and restrictions in our credit agreement could negatively affect our operations and limit our liquidity and our ability to react to changes in the economy.

Our Revolving Credit Facility contains restrictive covenants that require us to maintain certain financial conditions, which we may fail to meet if there is a material decrease in our profitability, including as a result of COVID-19. Our failure to comply with these restrictive covenants could result in an ~~amendment~~event of default, which, if not cured or waived, would require us to repay these borrowings before their due date. We may not have sufficient funds on hand to repay these loans, and if we are forced to refinance these borrowings on less favorable terms, or are unable to refinance at all, our results of operations and financial condition could be materially adversely affected by increased costs and rates.

Our principal sources of liquidity are funds generated from operating activities, available cash and cash equivalents, and borrowings under our Revolving Credit ~~Facility,~~Facility. We must have sufficient sources of liquidity to meet our ~~share repurchase program has been paused until~~working capital requirements, fund our workers’ compensation collateral requirements, service our outstanding indebtedness, and finance investment opportunities. Without sufficient liquidity, we could be forced to curtail our operations or we may not be able to pursue promising business opportunities.

If our debt level significantly increases in the ~~third quarter~~future, it could have significant consequences for the operation of ~~2021.~~

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~~Table~~our business including requiring us to dedicate a significant portion of ~~Contents~~

our cash flow from operations to servicing our debt rather than using it for our operations; limiting our ability to obtain additional debt financing for future working capital, capital expenditures, or other corporate purposes; limiting our ability to take advantage of significant business opportunities, such as acquisitions; limiting our ability to react to changes in market or industry conditions; and putting us at a disadvantage compared to competitors with less debt.

RISKS RELATED TO OUR INDUSTRY

Our workforce solutions are subject to extensive government regulation and the imposition of additional regulations, which could materially harm our future earnings.

Our workforce solutions are subject to extensive federal, state, local and international government regulation. The cost to comply, and any inability to comply with government regulation, could have a material adverse effect on our business and financial results. Increases or changes in government regulation of the workplace or of the employer-employee relationship, or judicial or administrative proceedings related to such regulation, could materially harm our business. Government mandates

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requiring employees to be vaccinated against or tested for COVID-19 could cause a decline in the number of associates available for our temporary staffing business to provide to customers. Such a decline could adversely affect our results of operations and financial condition.

Our temporary staffing ~~services~~businesses employ ~~contingent workers.~~associates. The wage rates we pay to ~~contingent workers~~associates are based on many factors including government-mandated increases to minimum wage requirements, payroll-related taxes and benefits. If we are not able to increase the fees charged to clients to absorb any increased costs related to these factors, our results of operations and financial condition could be adversely affected.

We ~~offer~~may be unable to attract sufficient qualified associates and candidates to meet the needs of our ~~contingent workers~~clients.

We compete to meet our clients’ needs for workforce solutions, therefore, we must continually attract qualified associates and candidates to fill positions. Attracting qualified associates and candidates depends on factors such as desirability of the assignment, location, the associated wages and other benefits. Prior to COVID-19, unemployment in the ~~United States government-mandated health insurance in compliance with the Patient Protection~~U.S. was low, making it challenging to find sufficient eligible associates and ~~Affordable Care Act and the Health Care and Education Reconciliation Act of 2010 (collectively, the “ACA”). Because of the uncertainty surrounding a potential repeal or replacement of the ACA,~~candidates to meet our clients’ orders. The economic slowdown resulting from COVID–19 increased unemployment substantially, but we cannot predict ~~with any certainty~~its continued effect on employment rates. Government responses to COVID-19 including generous unemployment benefits, stimulus payments, and other direct payments to individuals, have negatively impacted our ability to recruit qualified associates and candidates, and may continue to impact our recruiting efforts in the ~~likely~~future. Continued similar benefits will further impact our ability to recruit in the future. Client requirements or governmental mandates for our associates to be vaccinated against or periodically tested for COVID-19 could cause qualified associates to avoid work or seek alternative employers. We have experienced shortages of qualified associates and candidates and may experience such shortages in the ~~ACA’s repeal~~future. Further, if there is a shortage, the cost to employ or ~~the adoption of any other health care reform legislation on~~recruit these individuals could increase and our ~~financial condition or operating results.~~ability to generate revenue would be harmed if we could not fill positions. If we are unable to ~~comply with changes~~pass those costs through to ~~the ACA, or any future health care legislation in the United States, or sufficiently raise the rates we charge~~ our clients, ~~to cover any additional costs, such noncompliance or increases in costs~~it could materially ~~harm~~and adversely affect our business. Organized labor periodically engages in efforts to represent various groups of our associates. If we are subject to unreasonable collective bargaining agreements or work disruptions, our business could be adversely affected.

We operate in a highly competitive industry and may be unable to retain clients, market share, or profit margins.

Our industry is highly competitive and rapidly innovating, with low barriers to entry. We compete in global, national, regional and local markets with full-service and specialized temporary staffing companies as well as business process outsourcing companies that also offer our services. Our competitors offer a variety of flexible workforce solutions. Therefore, there is no assurance that we will be able to retain clients or market share in the future, nor can there be any assurance that we will, in light of competitive pressures, be able to remain profitable or maintain our current profit margins.

~~We may be unable to attract sufficient qualified contingent workers and candidates to meet the needs of our clients.~~

We compete to meet our clients’ needs for workforce solutions, therefore, we must continually attract qualified contingent workers and candidates to fill positions. Attracting qualified workers and candidates depends on factors such as desirability of the assignment, location, the associated wages and other benefits. Prior to COVID-19, unemployment in the United States was low, making it challenging to find sufficient eligible workers and candidates to meet our clients’ orders. The economic slowdown resulting from COVID–19 has increased unemployment substantially, but we cannot predict its continued effect on employment rates. Government responses to COVID-19 included generous unemployment benefits which negatively impacted our ability to recruit qualified workers and candidates. Continued similar unemployment benefits will further impact our ability to recruit in the future. We have experienced shortages of qualified workers and candidates and may experience such shortages in the future. Further, if there is a shortage, the cost to employ or recruit these individuals could increase and our ability to generate revenue would be harmed if we could not fill positions. If we are unable to pass those costs through to our clients, it could materially and adversely affect our business. Organized labor periodically engages in efforts to represent various groups of our contingent workers. If we are subject to unreasonable collective bargaining agreements or work disruptions, our business could be adversely affected.

Cybersecurity vulnerabilities and incidents could lead to the improper disclosure of information about our clients, candidates, associates, and employees.

Our business requires the use, processing, and storage of confidential information about applicants, candidates, ~~contingent workers,~~associates, other employees and clients. We use information technology and other computer resources to carry out operational and support activities and maintain our business records. We rely on information technology systems to process, transmit, and store electronic information and to communicate among our locations around the world and with our clients, partners, associates, and employees. The breadth and complexity of this infrastructure increases the potential risk of security breaches which could lead to potential unauthorized disclosure of confidential information.

Our systems and networks are vulnerable to computer viruses, malware, hackers and other security issues, including physical and electronic break-ins, disruptions from unauthorized access and tampering, social engineering attacks, impersonation of authorized users, and coordinated denial-of-services attacks. We have experienced cybersecurity incidents and attacks which have not had a material impact on our business or results of ~~operations,~~operations; however, there is no assurance that such impacts will

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not be material in the future. The security controls over sensitive or confidential information and other practices we and our third-party vendors follow may not prevent the improper access to, disclosure of, or loss of such information. Continued investments in cybersecurity will increase our costs and a failure to prevent access to our systems could lead to penalties, litigation, and damage to our reputation. Perceptions that we do not adequately protect the privacy of information could harm our relationship with clients and employees.

Data security, data privacy and data protection laws and other technology regulations increase our costs.

Laws and regulations related to privacy and data protection are evolving and generally becoming more stringent. We may fail to implement practices and procedures that comply with increasing international and domestic privacy regulations, such as the General Data Protection Regulations or the California Consumer Privacy Act. Several additional U.S. states have issued

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cybersecurity regulations that outline a variety of required security measures for protection of data. These regulations are designed to protect client, candidate, ~~contingent worker,~~associate, and employee data and require that we meet stringent requirements regarding the handling of personal data, including the use, protection and transfer of personal data. As these laws continue to change, we may be required to make changes to our services, solutions or products to meet the new legal requirements. Changes in these laws may increase our costs to comply as well as our potential costs through higher potential penalties for non-compliance. Failure to protect the integrity and security of such confidential and/or proprietary information could expose us to regulatory fines, litigation, contractual liability, damage to our reputation and increased compliance costs.

Improper disclosure of, or access to our clients’ information could materially harm our business.

Our ~~contingent workers~~associates and employees may have access to or exposure to confidential information about applicants, candidates, ~~contingent workers,~~associates, other employees and clients. The security controls over sensitive or confidential information and other practices we, our clients, and our third-party vendors follow may not prevent the improper access to, disclosure of, or loss of such information. Failure to protect the integrity and security of such confidential and/or proprietary information could expose us to regulatory fines, litigation, contractual liability, damage to our reputation and increased compliance costs.

GENERAL RISK FACTORS

Demand for our workforce solutions is significantly affected by fluctuations in general economic conditions.

The demand for our workforce solutions is highly dependent upon the state of the economy and the workforce needs of our clients, which creates uncertainty and volatility. National and global economic activity is slowed by many factors, including rising interest rates, inflation, political and legislative changes, epidemics, other significant health concerns, and global trade uncertainties. As economic activity slows, companies tend to reduce their use of ~~contingent workers~~associates and recruitment of new employees. We work in a broad range of industries that primarily include construction, manufacturing and logistics, warehousing and distribution, waste and recycling, energy, retail, and hospitality. For example, we ~~have recently~~ experienced significantly reduced demand from our clients due to COVID-19. Significant declines in demand from any region or industry in which we have a major presence, or the financial health of our clients, significantly decreases our revenues and profits. Deterioration in economic conditions or the financial or credit markets could also have an adverse impact on our clients’ financial health or their ability to pay for services we have already provided.

It is difficult for us to forecast future demand for our services due to the inherent uncertainty in forecasting the direction and strength of economic cycles and the project nature of our staffing assignments. The uncertainty can be exacerbated by volatile economic conditions, which has caused and may continue to cause clients to reduce or defer projects for which they utilize our services. The negative impact to our business can occur before, during or after a decline in economic activity is seen in the broader economy. When it is difficult for us to accurately forecast future demand, we may not be able to determine the optimal level of personnel and investment necessary to profitably manage our business in light of opportunities and risks we face.

Outsourcing certain aspects of our business could result in disruption and increased costs.

We have outsourced certain aspects of our business to third-party vendors. These relationships subject us to significant risks including disruptions in our business and increased costs. For example, we license software from third parties, much of which is central to our systems and our business. The licenses are generally terminable if we breach our obligations under the license agreements. If any of these relationships were terminated, or if any of these parties were to cease doing business or supporting the applications we currently utilize, our business could be disrupted and we may be forced to spend significant time and money to replace the licensed software. In addition, we have engaged third parties to host and manage certain aspects of our data center, information and technology infrastructure, mobile ~~applications,~~apps, and electronic pay solutions, to provide certain back office support activities, and to support business process outsourcing for our clients. We are subject to the risks associated with the vendors’ inability to provide these services in a manner that meets our needs. If the cost of these services is more than expected, if the vendors suddenly cease providing their services, or if we or the vendors fail to adequately protect our data and

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information is lost, or if our ability to deliver our services is interrupted, then our business and results of operations may be negatively impacted.

We may not achieve the intended effects of our business strategy which could negatively impact our results.

Our business strategy focuses on driving growth in our PeopleReady, PeopleManagement and PeopleScout business ~~lines~~segments by investing in innovative technology ~~acquisitions~~ and initiatives which drive organic growth. ~~Our~~These investments ~~and acquisitions~~ may not achieve our desired ~~returns and the~~ results ~~of our initiatives may not be as expected~~ or may be impacted by matters outside of our control. If we are unsuccessful in executing any of these strategies, we may not achieve our goal of revenue and profitability growth, which could negatively impact financial results.

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Failure of our information technology systems could adversely affect our operating results.

The efficient operation of our business and applications and services we provide is dependent on reliable technology. We rely on our information technology systems to monitor and control our operations, adjust to changing market conditions, implement strategic initiatives, and provide services to clients. We rely heavily on proprietary and third-party information technology systems, mobile device technology data centers, cloud-based environments and other technology. We take various precautions and have enhanced controls around these systems, but information technology systems are susceptible to damage, disruptions, shutdowns, power outages, hardware failures, computer viruses, malicious attacks, telecommunication failures, user errors, catastrophic events or failures during the process of upgrading or replacing software, vendors, or databases. The failure of technology and our applications and services, and our information systems to perform as anticipated could disrupt our business and result in decreased revenue and increased overhead costs, causing our business and results of operations to suffer materially.

Our facilities, operations and information technology systems are vulnerable to damage and interruption.

Our primary computer systems, headquarters, support facilities and operations are vulnerable to damage or interruption from power outages, computer and telecommunications failures, computer viruses, employee errors, security breaches, natural disasters, civil unrest, and catastrophic events. Failure of our systems or damage to our facilities may cause significant interruption to our business, and require significant additional capital and management resources to resolve, causing material harm to our business.

Our results of operations could materially deteriorate if we fail to attract, develop and retain qualified employees.

Our performance is dependent on attracting and retaining qualified employees who are able to meet the needs of our clients. We believe our competitive advantage is providing unique solutions for each client, which requires us to have trained and engaged employees. Our success depends upon our ability to attract, develop and retain a sufficient number of qualified employees, including management, sales, recruiting, service, technology and administrative personnel. The turnover rate in the employment services industry is high, and qualified individuals may be difficult to attract and hire. Our inability to recruit, train, motivate and provide a safe working environment to a sufficient number of qualified individuals may delay or affect the speed and quality of our strategy execution and planned growth. Delayed expansion, significant increases in employee turnover rates, failure to keep our staff healthy or significant increases in labor costs could have a material adverse effect on our business, financial condition and results of operations.

Acquisitions may have an adverse effect on our business.

We may continue making acquisitions a part of our business strategy. This strategy may be impeded, however, and we may not achieve our long-term growth goals if we cannot identify suitable acquisition candidates or if acquisition candidates are not available under acceptable terms. We may have difficulty integrating acquired companies into our operating, financial planning, and financial reporting systems and may not effectively manage acquired companies to achieve expected growth.

Future acquisitions could result in incurring additional debt and contingent liabilities, an increase in interest expense, amortization expense, and charges related to integration costs. Additional indebtedness could also include covenants or other restrictions that would impede our ability to manage our operations. We may also issue equity securities to pay for an acquisition, which could result in dilution to our shareholders. Any acquisitions we announce could be viewed negatively by investors, which may adversely affect the price of our common stock. Acquisitions can also result in the addition of goodwill and intangible assets to our financial statements and we may be required to record a significant charge in our financial statements during the period in which we determine an impairment of our acquired goodwill and intangible assets has occurred, which would negatively impact our financial results. The potential loss of key executives, employees, clients, suppliers, vendors, and other business partners of businesses we acquire may adversely impact the value of the assets, operations, or business we acquire. These events could cause material harm to our business, operating results or financial condition.

~~Our results of operations could materially deteriorate if we fail to attract, develop and retain qualified employees.~~

Our performance is dependent on attracting and retaining qualified employees who are able to meet the needs of our clients. We believe our competitive advantage is providing unique solutions for each client, which requires us to have trained and engaged employees. Our success depends upon our ability to attract, develop and retain a sufficient number of qualified employees, including management, sales, recruiting, service, technology and administrative personnel. The turnover rate in the employment services industry is high, and qualified individuals may be difficult to attract and hire. Our inability to recruit, train and motivate a sufficient number of qualified individuals may delay or affect the speed and quality of our strategy execution and planned growth. Delayed expansion, significant increases in employee turnover rates, or significant increases in labor costs could have a material adverse effect on our business, financial condition and results of operations. While we are generally able to keep our branches and offices open, as a key support service for essential business, we must keep our staff healthy for our branches and offices to remain open. Failure to keep our staff healthy and our branches and offices open would harm our results of operations.

~~Failure of our information technology systems could adversely affect our operating results.~~

~~Our facilities, operations and information technology systems are vulnerable to damage and interruption.~~

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~~interruption to our business, and require significant additional capital and management resources to resolve, causing material harm to our business.~~

We face risks in operating internationally.

A portion of our business operations and support functions are located outside of the ~~United States.~~U.S. These international operations are subject to a number of risks, including the effects of COVID-19 and governmental action, such as travel restrictions and “stay-at-home” orders, political and economic conditions in those foreign countries, foreign currency fluctuations, the burden of complying with various foreign laws and technical standards, unpredictable changes in foreign regulations, U.S. legal requirements governing U.S. companies operating in foreign countries, legal and cultural differences in the conduct of business, potential adverse tax consequences and difficulty in staffing and managing international operations. We ~~recently acquired~~have operations in the United Kingdom, which could be negatively impacted as clients in the United Kingdom encounter uncertainties related to the

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United Kingdom’s exit from the European Union. We could also be exposed to fines and penalties under U.S. or foreign laws, such as the Foreign Corrupt Practices Act, which prohibits improper payments to governmental officials and others for the purpose of obtaining or retaining business. Although we have implemented policies and procedures designed to ensure compliance with these laws, we cannot be sure that our employees, contractors or agents will not violate such policies. Any such violations could materially damage our reputation, brands, business and operating results. Further, changes in U.S. laws and policies governing foreign investment and use of foreign operations or workers, and any negative sentiments towards the ~~United States~~U.S. resulting from such changes, could adversely affect our operations.

We may have additional tax liabilities that exceed our estimates.

We are subject to federal taxes, a multitude of state and local taxes in the ~~United States,~~U.S., and taxes in foreign jurisdictions. We face continued uncertainty surrounding ~~the 2017 Tax Cuts and Jobs Act and any reduction or change in~~ongoing hiring tax credits ~~which~~ we utilize, ~~such as~~and for the ~~Work Opportunity Tax Credit.~~recent business tax incentives related to measures taken to soften the impact of COVID-19. In the ordinary course of our business, there are transactions and calculations where the ultimate tax determination is uncertain. We are regularly subject to audit by tax authorities. Although we believe our tax estimates are reasonable, the final determination of tax audits and any related litigation could be materially different from our historical tax provisions and accruals. The results of an audit or litigation with tax authorities could materially harm our business. Changes in interpretation of existing laws and regulations by a taxing authority could result in penalties and increased costs in the future. The taxing authorities of the jurisdictions in which we operate may challenge our methodologies for valuing intercompany arrangements or may change their laws, which could increase our worldwide effective tax rate and harm our financial position and results of operations.

Failure to maintain adequate financial and management processes and controls could lead to errors in our financial reporting.

If our management is unable to certify the effectiveness of our internal controls, including those over our third-party vendors, ~~or if~~ our independent registered public accounting firm cannot render an opinion on the effectiveness of our internal controls over financial reporting, or if material weaknesses in our internal controls are identified, we could be subject to regulatory scrutiny and a loss of public confidence. In addition, if we do not maintain adequate financial and management personnel, processes and controls, we may not be able to accurately report our financial performance on a timely basis, which could cause our stock price to decline.

The price of our common stock may fluctuate significantly, which may result in losses for investors.

The market price for our common stock has been and may be subject to significant volatility. Our stock price can fluctuate as a result of a variety of factors, many of which are beyond our control. These factors include, but are not limited to, changes in general economic conditions, including those caused by COVID-19; social unrest; announcement of new services or acquisitions by us or our competitors; changes in financial estimates or other statements by securities analysts; changes in industry trends or conditions; regulatory ~~developments~~developments; and any major change in our ~~board~~Board or management. In addition, the stock market in general has experienced extreme price and volume fluctuations that have often been unrelated to the operating performance of listed companies. These broad market and industry factors may impact the price of our common stock, regardless of our operating performance.

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~~Table of Contents~~


Item 2.			UNREGISTERED SALES OF EQUITY SECURITIES AND USE OF PROCEEDS

The table below includes repurchases of our common stock pursuant to publicly announced plans or programs and those not made pursuant to publicly announced plans or programs during the thirteen weeks ended September ~~27, 2020.~~26, 2021.

Period Total number
of shares
purchased (1) Weighted
average price
paid per
share (2) Total number of shares
purchased as part of
publicly announced plans
or programs (3) Maximum number of shares (or
approximate dollar value) that
may yet be purchased under
plans or programs at period
end (4)
06/29/2019 through 07/26/2020 4,963 $14.57 626,948 $66.7 million
07/27/2020 through 08/23/2020 4,355 $15.43 — $66.7 million
08/24/2020 through 09/27/2020 14,355 $16.36 — $66.7 million
Total 23,673 $15.81 626,948


Period	Total number of shares purchased (1)	Weighted average price paid per share (2)	Total number of shares purchased as part of publicly announced plans or programs	Maximum number of shares (or approximate dollar value) that may yet be purchased under plans or programs at period end (3)
06/28/2021 through 07/25/2021	3,720	$27.88	—	$66.7 million
07/26/2021 through 08/22/2021	5,024	$27.01	—	$66.7 million
08/23/2021 through 09/26/2021	4,011	$27.40	—	$66.7 million
Total	12,755	$27.39	—

(1)During the thirteen weeks ended September ~~27, 2020,~~26, 2021, we purchased ~~23,673~~12,755 shares in order to satisfy employee tax withholding obligations upon the vesting of restricted stock. These shares were not acquired pursuant to our publicly announced share repurchase program.

(2)Weighted average price paid per share does not include any adjustments for commissions.

Page - 39

~~(3)On July 2, 2020, we settled our ASR agreement resulting in the receipt~~Table of 626,948 additional shares from the third-party financial institution. The total number of shares delivered under the ASR agreement was 2,777,486 with a volume weighted average price over the term of the ASR agreement of $14.40Contents

~~(4)~~

(3)On October 16, 2019, our Board of Directors authorized a $100.0 million share repurchase program of our outstanding common stock. The share repurchase program does not obligate us to acquire any particular amount of common stock and does not have expiration dates. As of September ~~27, 2020,~~26, 2021, $66.7 million remains available for repurchase under the existing authorization. The second amendment to our credit agreement ~~prohibits~~prohibited us from repurchasing shares until July 1, 2021.

~~Accelerated share repurchase plan~~

On February 28, 2020, we entered into an accelerated share repurchase (“ASR”) agreement with a third-party financial institution to repurchase $40.0 million of our common stock. Under the ASR agreement, we paid $40.0 million to the financial institution and received an initial delivery of 2,150,538 shares during the first quarter of 2020, which represented 80% of the total shares we expected to receive based on the market price at the time of the initial delivery. On July 2, 2020, we settled our ASR agreement resulting in the receipt of 626,948 additional shares from the third-party financial institution. The total number of shares delivered under the ASR agreement was 2,777,486 with a volume weighted average price over the term of the ASR agreement of $14.40.


Item 3.			DEFAULTS UPON SENIOR SECURITIES

Not applicable.


Item 4.			MINE SAFETY DISCLOSURES

Not applicable.


Item 5.			OTHER INFORMATION

None.

~~Page - 47~~

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Item 6.			INDEX TO EXHIBITS

Incorporated by reference

Exhibit number

Exhibit description

Filed herewith

Form

File no.

Date of first filing

3.1

Amended and Restated Articles of Incorporation.

8-K

001-14543

05/12/2016

3.2

Amended and Restated Bylaws.

10-Q

001-14543

10/30/2017

10.1*10.1

~~Executive~~ Employment Agreement, dated September 15, 2021, by and between ~~TrueBlue,~~Trueblue, Inc. and ~~Brannon Lacey effective asof September 11, 2020~~.Taryn Owen

X8-K

001-14543

09/22/2021

10.2*10.2

Non-Competition Agreement, dated September 15, 2021, by and between Trueblue, Inc. and Taryn Owen

8-K

001-14543

09/22/2021

10.3

Form Executive Indemnification Agreement, by and between ~~TrueBlue,~~Trueblue, Inc. and Patrick Beharelle, Derrek L. Gafford, Taryn R. Owen, Carl Schweihs, and Garrett Ferencz ~~and Brannon Lacey~~.

10-K

001-14543

02/24/2020

10.3*10.4

Form Executive ~~Change in Control~~Change-in-Control Agreement, by and between ~~TrueBlue,~~Trueblue, Inc. and Derrek L.Gafford, Patrick Beharelle, Taryn R. Owen, Carl Schweihs, and Garrett Ferencz ~~and Brannon Lacey~~.

10-Q

001-14543

05/04/2007

10.4*

~~Form Non-Competition Agreement between TrueBlue, Inc. and Taryn R. Owen, CarlSchweihs, Garrett Ferencz~~ ~~and Brannon Lacey~~.

~~10-K~~

~~001-14543~~

~~02/24/2020~~

31.1

Certification of A. Patrick Beharelle, Chief Executive Officer of TrueBlue, Inc., Pursuant to Rule 13a-14(a), as Adopted Pursuant to Section 302 of the Sarbanes-Oxley Act of 2002.

31.2

Certification of Derrek L. Gafford, Chief Financial Officer of TrueBlue, Inc., Pursuant to Rule 13a-14(a), as Adopted Pursuant to Section 302 of the Sarbanes-Oxley Act of 2002.

32.1

Certification of A. Patrick Beharelle, Chief Executive Officer of TrueBlue, Inc. and Derrek L. Gafford, Chief Financial Officer of TrueBlue, Inc., Pursuant to 18 U.S.C. Section 1350, as Adopted Pursuant to Section 906 of the Sarbanes-Oxley Act of 2002.

101

The following financial statements from the Company’s 10-Q, formatted as Inline XBRL: (i) Consolidated Balance Sheets, (ii) Consolidated Statements of Operations and Comprehensive Income (Loss), (iii) Consolidated Statements of Cash Flows, and (iv) Notes to consolidated financial statements.

104

Cover page interactive data file - The cover page from this Quarterly Report on Form 10-Q is formatted as Inline XBRL

* ~~Indicates a management contract or compensatory plan or arrangement~~

Page - 4840

Table of Contents

SIGNATURES

Pursuant to the requirements of Section 13 or 15(d) of the Securities Exchange Act of 1934, the registrant has duly caused this report to be signed on its behalf by the undersigned, thereunto duly authorized.

TrueBlue, Inc.

/s/ A. Patrick Beharelle

10/~~26/2020~~25/2021

Signature

Date

By:

A. Patrick Beharelle, Director, President and Chief Executive Officer

/s/ Derrek L. Gafford

10/~~26/2020~~25/2021

Signature

Date

By:

Derrek L. Gafford, Chief Financial Officer and
Executive Vice President

/s/ ~~Norman H. Frey~~Richard B. Christensen

10/~~26/2020~~25/2021

Signature

Date

By:

~~Norman H. Frey,~~Richard B. Christensen, Chief Accounting Officer and
Senior Vice President

Page - 4941


	March 29, 2020
(in thousands)	Total fair value		Quoted prices in active markets for identical assets (level 1)		Significant other observable inputs (level 2)		Significant unobservable inputs (level 3)		Total impairment loss
Goodwill	$	31,705	$	0	$	0	$	31,705	$	(140,489)
Client relationships	14,700		0		0		14,700		(34,700)
Total	$	46,405	$	0	$	0	$	46,405	$	(175,189)