UNITED STATES

SECURITIES AND EXCHANGE COMMISSION

Washington, D.C. 20549

FORM 10-Q



x ☒			QUARTERLY REPORT UNDER SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934.

For the quarterly period ended March 31, ~~2019~~2020



☐			TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934.

Commission File Number 1-10485

TYLER TECHNOLOGIES, INC.

(Exact name of registrant as specified in its charter)

~~TYLER TECHNOLOGIES, INC~~.

~~(Exact name of registrant as specified in its charter)~~



~~DELAWARE~~Delaware						75-2303920
(State or other jurisdiction of incorporation or organization)						(I.R.S. employer identification no.)

~~5101 TENNYSON PARKWAY~~

~~PLANO, TEXAS~~

~~75024~~

~~(Address of principal executive offices)~~

~~(Zip code)~~

~~(972) 713-3700~~

~~(Registrant’s telephone number, including area code)~~



5101 TENNYSON PARKWAY	PLANO	Texas	75024
(Address of principal executive offices)	(City)	(State)	(Zip code)

(972) 713-3700

(Registrant’s telephone number, including area code)


Title of each class	Trading symbol	Name of each exchange on which registered
COMMON STOCK, $0.01 PAR VALUE	TYL	~~NEW YORK STOCK EXCHANGE~~New York Stock Exchange

Indicate by check mark whether the registrant (1) has filed all reports required to be filed by Section 13 or 15(d) of the Securities Exchange Act of 1934 during the preceding 12 months (or for such shorter period that the registrant was required to file such reports), and (2) has been subject to such filing requirements for the past 90 days. Yes x☒ No ☐

Indicate by check mark whether the registrant has submitted electronically every Interactive Data file required to be submitted pursuant to Rule 405 of Regulation S-T during the preceding 12 months (or for such shorter period that the registrant was required to submit such files). Yes x☒ No ☐

Indicate by check mark whether the registrant is a large accelerated filer, an accelerated filer, a non-accelerated filer, smaller reporting company, or an emerging growth company. See definition of “large accelerated filer," "accelerated filer,” "smaller reporting company," and "emerging growth company" in Rule 12b-2 of the Exchange Act. (Check one):

Large accelerated filer

x☒

Accelerated filer

☐

Non-accelerated filer

☐

Smaller reporting company

☐

Emerging growth company

☐

If an emerging growth company, indicate by check mark if the registrant has elected not to use the extended transition period for complying with any new or revised financial accounting standards provided pursuant to Section 13(a) of the Exchange Act.

☐

Indicate by check mark whether the registrant is a shell company (as defined in Rule 12b-2 of the Act). Yes ☐ No x☒

The number of shares of common stock of registrant outstanding on ~~May 6, 2019~~April 27, 2020 was ~~38,341,555.~~

39,761,629.

PART I. FINANCIAL INFORMATION

ITEM 1. Financial Statements

TYLER TECHNOLOGIES, INC.

CONDENSED CONSOLIDATED STATEMENTS OF INCOME

(In thousands, except per share amounts)

(Unaudited)


	Three Months Ended March 31,					Three Months Ended March 31,
	2019		2018			2020		2019
Revenues:					Revenues:
Software licenses and royalties	$	21,793	$	22,776	Software licenses and royalties	$	18,737	$	21,793
Subscriptions	67,275		49,028		Subscriptions	81,723		67,275
Software services	48,443		45,939		Software services	52,133		48,443
Maintenance	100,152		93,897		Maintenance	114,365		100,152
Appraisal services	5,214		5,394		Appraisal services	5,763		5,214
Hardware and other	4,189		4,140		Hardware and other	3,820		4,189
Total revenues	247,066		221,174		Total revenues	276,541		247,066

Cost of revenues:					Cost of revenues:
Software licenses and royalties	818		778		Software licenses and royalties	740		818
Acquired software	6,682		5,382		Acquired software	8,027		6,682
Software services, maintenance and subscriptions	117,160		106,085		Software services, maintenance and subscriptions	131,779		117,160
Appraisal services	3,452		3,781		Appraisal services	4,385		3,452
Hardware and other	2,906		2,343		Hardware and other	2,479		2,906
Total cost of revenues	131,018		118,369		Total cost of revenues	147,410		131,018

Gross profit	116,048		102,805		Gross profit	129,131		116,048

Selling, general and administrative expenses	57,766		47,604		Selling, general and administrative expenses	67,485		57,766
Research and development expense	18,941		13,048		Research and development expense	22,361		18,941
Amortization of other intangibles	4,850		3,315		Amortization of other intangibles	5,392		4,850

Operating income	34,491		38,838		Operating income	33,893		34,491

Other income, net	586		599		Other income, net	990		586
Income before income taxes	35,077		39,437		Income before income taxes	34,883		35,077
Income tax provision	7,729		1,612
Income tax (benefit) provision					Income tax (benefit) provision	(12,667)		7,729
Net income	$	27,348	$	37,825	Net income	$	47,550	$	27,348

Earnings per common share:					Earnings per common share:
Basic	$	0.71	$	1.00	Basic	$	1.20	$	0.71
Diluted	$	0.69	$	0.95	Diluted	$	1.16	$	0.69

See accompanying notes.

TYLER TECHNOLOGIES, INC.

CONDENSED CONSOLIDATED BALANCE SHEETS

(In thousands, except par value and share amounts)


	March 31, 2019 (unaudited)			December 31, 2018				March 31, 2020 (unaudited)		December 31, 2019
ASSETS							ASSETS
Current assets:							Current assets:
Cash and cash equivalents	$	39,437		$	134,279		Cash and cash equivalents	$	301,985	$	232,682
Accounts receivable (less allowance for doubtful accounts of $4,692 in 2019 and $4,647 in 2018)	298,980			298,912
Accounts receivable (less allowance for losses and sales adjustments of $6,470 in 2020 and $5,738 in 2019)							Accounts receivable (less allowance for losses and sales adjustments of $6,470 in 2020 and $5,738 in 2019)	318,144		374,089
Short-term investments	36,958			44,306			Short-term investments	38,250		39,399
Prepaid expenses	23,839			33,258			Prepaid expenses	33,964		24,717
Income tax receivable	—			4,697			Income tax receivable	16,657		6,482
Other current assets	3,060			3,406			Other current assets	3,220		2,328
Total current assets	402,274			518,858			Total current assets	712,220		679,697

Accounts receivable, long-term	22,821			16,020			Accounts receivable, long-term	21,394		22,432
Operating lease right-of-use assets	20,067			—			Operating lease right-of-use assets	17,992		18,992
Property and equipment, net	164,617			155,177			Property and equipment, net	175,460		171,861
Other assets:							Other assets:
Goodwill	834,572			753,718			Goodwill	840,028		840,117
Other intangibles, net	389,633			276,852			Other intangibles, net	366,506		378,914
Non-current investments and other assets	75,318			70,338			Non-current investments and other assets	85,776		79,601
Total assets	$	1,909,302		$	1,790,963		Total assets	$	2,219,376	$	2,191,614

LIABILITIES AND SHAREHOLDERS' EQUITY							LIABILITIES AND SHAREHOLDERS' EQUITY
Current liabilities:							Current liabilities:
Accounts payable	$	6,011		$	6,910		Accounts payable	$	12,958	$	14,977
Accrued liabilities	63,824			66,480			Accrued liabilities	59,765		75,234
Operating lease liabilities	5,777			—			Operating lease liabilities	6,373		6,387
Current income tax payable	7,868			—			Current income tax payable	—		—
Deferred revenue	319,900			350,512			Deferred revenue	365,959		412,495

Total current liabilities	403,380			423,902			Total current liabilities	445,055		509,093

Revolving line of credit	85,000			—			Revolving line of credit	—		—
Deferred revenue, long-term	442			424			Deferred revenue, long-term	167		199
Deferred income taxes	42,779			41,791			Deferred income taxes	45,774		48,442
Operating lease liabilities, long-term	18,956			—			Operating lease liabilities, long-term	15,548		16,822

Commitments and contingencies	—			—			Commitments and contingencies	—		—

Shareholders' equity:							Shareholders' equity:
Preferred stock, $10.00 par value; 1,000,000 shares authorized; none issued	—			—
Common stock, $0.01 par value; 100,000,000 shares authorized; 48,147,969 shares issued and outstanding as of March 31, 2019 and December 31, 2018	481			481
Preferred stock, $10.00 par value; 1,000,000 shares authorized; NaN issued							Preferred stock, $10.00 par value; 1,000,000 shares authorized; NaN issued	—		—
Common stock, $0.01 par value; 100,000,000 shares authorized; 48,147,969 shares issued and outstanding as of March 31, 2020 and December 31, 2019							Common stock, $0.01 par value; 100,000,000 shares authorized; 48,147,969 shares issued and outstanding as of March 31, 2020 and December 31, 2019	481		481
Additional paid-in capital	731,073			731,435			Additional paid-in capital	798,089		739,478
Accumulated other comprehensive loss, net of tax	(46		)	(46		)	Accumulated other comprehensive loss, net of tax	(46)		(46)
Retained earnings	798,157			771,925			Retained earnings	964,886		917,336
Treasury stock, at cost; 9,825,158 and 9,872,505 shares in 2019 and 2018, respectively	(170,920		)	(178,949		)
Treasury stock, at cost; 8,397,086 and 8,839,352 shares in 2020 and 2019, respectively							Treasury stock, at cost; 8,397,086 and 8,839,352 shares in 2020 and 2019, respectively	(50,578)		(40,191)
Total shareholders' equity	1,358,745			1,324,846			Total shareholders' equity	1,712,832		1,617,058
Total liabilities and shareholders' equity	$	1,909,302		$	1,790,963		Total liabilities and shareholders' equity	$	2,219,376	$	2,191,614

See accompanying notes.

TYLER TECHNOLOGIES, INC.

CONDENSED CONSOLIDATED STATEMENTS OF CASH FLOWS

(In thousands)

(Unaudited)


	Three Months Ended March 31,							Three Months Ended March 31,
	2019			2018				2020		2019
Cash flows from operating activities:							Cash flows from operating activities:
Net income	$	27,348		$	37,825		Net income	$	47,550	$	27,348
Adjustments to reconcile net income to cash provided by operating activities:							Adjustments to reconcile net income to cash provided by operating activities:
Depreciation and amortization	17,308			14,112			Depreciation and amortization	19,985		17,308
Share-based compensation expense	14,416			10,557			Share-based compensation expense	17,302		14,416

Operating lease right-of-use assets expense							Operating lease right-of-use assets expense	1,457		1,165
Deferred income tax benefit	(4,785		)	(2,658		)	Deferred income tax benefit	(2,668)		(4,785)
Changes in operating assets and liabilities, exclusive of effects of acquired companies:							Changes in operating assets and liabilities, exclusive of effects of acquired companies:
Accounts receivable	9,622			30,227			Accounts receivable	56,982		9,622
Income taxes	12,425			4,053
Income tax receivable							Income tax receivable	(10,175)		12,425
Prepaid expenses and other current assets	(3,064		)	1,333			Prepaid expenses and other current assets	(11,186)		(3,862)
Accounts payable	(1,501		)	(1,752		)	Accounts payable	(2,020)		(1,501)
Operating lease liabilities							Operating lease liabilities	(1,743)		(1,272)
Accrued liabilities	(4,665		)	(17,952		)	Accrued liabilities	(12,210)		(3,760)
Deferred revenue	(43,147		)	(31,114		)	Deferred revenue	(46,568)		(43,147)
Net cash provided by operating activities	23,957			44,631			Net cash provided by operating activities	56,706		23,957

Cash flows from investing activities:							Cash flows from investing activities:
Additions to property and equipment	(12,320		)	(8,895		)	Additions to property and equipment	(9,349)		(12,320)
Purchase of marketable security investments	(3,590		)	(43,962		)	Purchase of marketable security investments	(27,271)		(3,590)
Proceeds from marketable security investments	20,276			11,077			Proceeds from marketable security investments	18,237		20,276
Purchase of investment in common shares							Purchase of investment in common shares	(10,000)		—
Proceeds from the sale of investment in preferred shares							Proceeds from the sale of investment in preferred shares	15,000		—
Investment in software	(690		)	—			Investment in software	(1,315)		(690)
Cost of acquisitions, net of cash acquired	(199,130		)	—			Cost of acquisitions, net of cash acquired	(261)		(199,130)
Decrease in other	564			743
(Increase) decrease in other							(Increase) decrease in other	(48)		564
Net cash used by investing activities	(194,890		)	(41,037		)	Net cash used by investing activities	(15,007)		(194,890)

Cash flows from financing activities:							Cash flows from financing activities:
Increase in net borrowings on revolving line of credit	85,000			—			Increase in net borrowings on revolving line of credit	—		85,000
Purchase of treasury shares	(17,786		)	—			Purchase of treasury shares	(15,482)		(17,786)
Payment of contingent consideration							Payment of contingent consideration	(5,619)		—
Proceeds from exercise of stock options	6,528			19,298			Proceeds from exercise of stock options	46,236		6,528
Contributions from employee stock purchase plan	2,349			1,798			Contributions from employee stock purchase plan	2,469		2,349
Net cash provided by financing activities	76,091			21,096			Net cash provided by financing activities	27,604		76,091

Net (decrease) increase in cash and cash equivalents	(94,842		)	24,690
Net increase (decrease) in cash and cash equivalents							Net increase (decrease) in cash and cash equivalents	69,303		(94,842)
Cash and cash equivalents at beginning of period	134,279			185,926			Cash and cash equivalents at beginning of period	232,682		134,279
Cash and cash equivalents at end of period	$	39,437		$	210,616		Cash and cash equivalents at end of period	$	301,985	$	39,437

See accompanying notes.

TYLER TECHNOLOGIES, INC.

CONSOLIDATED STATEMENTS OF SHAREHOLDERS' EQUITY

(In thousands)

(Unaudited)


																									Common Stock							Additional Paid-in Capital		Accumulated Other Comprehensive Income (Loss)		Retained Earnings	Treasury Stock						Total Shareholders' Equity
	Common Stock			Additional Paid-in Capital				Accumulated Other Comprehensive Income (Loss)			Retained Earnings				Treasury Stock					Total Shareholders' Equity					Shares			Amount											Shares			Amount
	Shares	Amount					Shares							Amount
Balance at December 31, 2018	48,148	$	481				$		731,435		$	(46	)		$	771,925		(9,872	)				$	(178,949	)	$	1,324,846
Retained Earnings Adjustment-Adoption of Topic 842 Leases, net of taxes	—	—		—				—			(1,116		)		—		—			(1,116		)
Balance at December 31, 2019																							Balance at December 31, 2019		48,148			$	481	$	739,478	$	(46)	$	917,336	(8,839)	$	(40,191)		$	1,617,058
Net income	—	—		—				—			27,348				—		—			27,348			Net income		—			—		—		—		47,550		—	—			47,550
Exercise of stock options and vesting of restricted stock units	—	—		(14,405		)		—			—				111		20,933			6,528			Exercise of stock options and vesting of restricted stock units		—			—		38,942		—		—		498	7,294			46,236
Employee taxes paid for withheld shares upon equity award settlement	—	—		—				—			—				(7	)	(1,337		)	(1,337		)	Employee taxes paid for withheld shares upon equity award settlement		—			—		—		—		—		(7)	(2,301)			(2,301)
Stock compensation	—	—		14,416				—			—				—		—			14,416			Stock compensation		—			—		17,302		—		—		—	—			17,302
Issuance of shares pursuant to employee stock purchase plan	—	—		(373		)		—			—				15		2,722			2,349			Issuance of shares pursuant to employee stock purchase plan		—			—		2,367		—		—		10	102			2,469
Treasury stock purchases	—	—		—				—			—				(72	)	(14,289		)	(14,289		)	Treasury stock purchases		—			—		—		—		—		(59)	(15,482)			(15,482)
Balance at March 31, 2019	48,148	$	481	$	731,073			$	(46	)	$	798,157			(9,825	)	$	(170,920	)	$	1,358,745
Balance at March 31, 2020																							Balance at March 31, 2020		48,148			$	481	$	798,089	$	(46)	$	964,886	(8,397)	$	(50,578)		$	1,712,832


	Common Stock					Additional Paid-in Capital		Accumulated Other Comprehensive Income (Loss)		Retained Earnings	Treasury Stock						Total Shareholders' Equity
	Shares	Amount											Shares			Amount
Balance at December 31, 2018	48,148	$	481	$	731,435	$	(46)	$	771,925	(9,872)	$	(178,949)		$	1,324,846
Retained earnings adjustment-adoption of Topic 842 Leases, net of taxes	—	—		—		—		(1,116)		—	—			(1,116)
Net income	—	—		—		—		27,348		—	—			27,348
Exercise of stock options and vesting of restricted stock units	—	—		(14,405)		—		—		111	20,933			6,528
Employee taxes paid for withheld shares for taxes upon equity award	—	—		—		—		—		(7)	(1,337)			(1,337)
Stock compensation	—	—		14,416		—		—		—	—			14,416
Issuance of shares pursuant to employee stock purchase plan	—	—		(373)		—		—		15	2,722			2,349
Treasury stock purchases	—	—		—		—		—		(72)	(14,289)			(14,289)
Balance at March 31, 2019	48,148	$	481	$	731,073	$	(46)	$	798,157	(9,825)	$	(170,920)		$	1,358,745

Common Stock
Additional
Paid-in
Capital

Accumulated Other
Comprehensive
Income (Loss)

Retained
Earnings
Treasury Stock
Total
Shareholders'
Equity
Shares Amount Shares Amount
Balance at December 31, 2017 48,148
$ 481
$ 626,867
$ (46 ) $ 624,463
(10,262 ) $ (60,029 ) $ 1,191,736
Net income —
—
—
—
37,825
—
—
37,825
Exercise of stock options and vesting of restricted stock units

—
—
13,858
—
—
350
5,440
19,298
Employee taxes paid for withheld shares upon equity award settlement —
—
—
—
—
—
—
—
Stock compensation —
—
10,557
—
—
—
—
10,557
Issuance of shares pursuant to employee stock purchase plan —
—
1,627
—
—
12
171
1,798
Treasury stock purchases —
—
—
—
—
—
—
—
Balance at March 31, 2018 48,148
$ 481
$ 652,909
$ (46 ) $ 662,288
(9,900 ) $ (54,418 ) $ 1,261,214

~~See accompanying notes.~~

Tyler Technologies, Inc.

Notes to Condensed Consolidated Financial Statements

(Unaudited)

(Tables in thousands, except per share data)

(1) Basis of Presentation

We prepared the accompanying condensed consolidated financial statements following the requirements of the Securities and Exchange Commission (“SEC”) and accounting principles generally accepted in the United States, or GAAP, for interim reporting. As permitted under those rules, certain footnotes or other financial information that are normally required by GAAP can be condensed or omitted for interim periods. Balance sheet amounts are as of March 31, ~~2019,~~2020, and December 31, ~~2018,~~2019, and operating result amounts are for the three months ended March 31, ~~2019,~~2020, and ~~2018,~~2019, respectively, and include all normal and recurring adjustments that we considered necessary for the fair summarized presentation of our financial position and operating results. As these are condensed financial statements, one should also read the financial statements and notes included in our latest Form 10-K for the year ended December 31, ~~2018.~~2019. Revenues, expenses, assets and liabilities can vary during each quarter of the year. Therefore, the results and trends in these interim financial statements may not be the same as those for the full year. Certain amounts for the previous year have been reclassified to conform to the current year presentation.

Comprehensive income (loss) is defined as the change in equity of a business enterprise during a period from transactions, and other events and circumstances from non-owner sources and includes all components of net income (loss) and other comprehensive income (loss). We had no items of other comprehensive income (loss) for the three months ended March 31, ~~2019~~2020, and ~~2018.~~2019.

(2) Accounting Standards and Significant Accounting Policies

SUMMARY OF SIGNIFICANT ACCOUNTING POLICIES

Except for the accounting policies for ~~leases recognition that were adjusted as a result of adopting~~ ASU ~~No. 2016-02,~~2016-13, ~~Leases ("Topic 842"~~Financial Instruments - Credit Losses, (“ASU 2016-13”), there have been no changes to our significant accounting policies described in the Annual Report on Form 10-K for the year ended December 31, ~~2018,~~2019, filed with the SEC on February ~~20, 2019,~~19, 2020, that have had a material impact on our condensed consolidated financial statements and related notes.

Impact of the COVID-19 Pandemic

In March 2020, the World Health Organization declared the outbreak of COVID -19 a pandemic, which continues to spread throughout the U.S. and the world and has resulted in authorities implementing numerous measures to contain the virus, including travel bans and restrictions, quarantines, shelter-in-place orders, and business limitations and shutdowns. While we are unable to accurately predict the full impact that COVID-19 will have on our results from operations, financial condition, liquidity and cash flows due to numerous uncertainties, including the duration and severity of the pandemic and containment measures and associated compliance, we do expect the current environment will negatively impact our revenues and other financial results for fiscal 2020. However, for the first quarter of 2020, we did not experience a material negative impact on our financial results associated with the pandemic.

Because an increasing portion of our revenues are recurring, the effect of COVID-19 on our results of operations may also not be fully reflected for some time. We expect to see some impact on our business in the near term, with possible delays in government procurement processes and delays in implementations caused by travel restrictions, closed offices, or clients shifting focus to more pressing issues. We are working to address those challenges through adapting the way we do business – encouraging web and video conferencing, conducting sales demonstrations and delivering professional services remotely.

Our priorities during this crisis are protecting the health and safety of our employees and our clients. Our IT systems and applications support a remote workforce. Prior to the pandemic, many of our employees worked remotely. In response to the pandemic, we encouraged all employees who are able to do so to work from home, equipping them with resources necessary to continue uninterrupted. We were able to transition the vast majority of our employees to this work-from-home posture. This reduces the number of team members in our offices to those uniquely needed for essential on-site services, such as network operations support staff, and allows for “social distancing” as directed by the Centers for Disease Control ("CDC").

The pandemic has delayed some government procurement processes and is expected to impact our ability to complete certain implementations, negatively impacting our revenue. It could also negatively impact the timing of client payments to us.We continue to monitor these trends in order to respond to the ever-changing impact of COVID-19 on our clients and Tyler’s operations.

USE OF ESTIMATES

The preparation of our financial statements in conformity with accounting principles generally accepted in the United States (“GAAP”) requires us to make estimates and assumptions that affect the reported amounts of assets and liabilities and disclosure of contingent assets and liabilities at the date of the financial statements and the reported amounts of revenues and expenses during the reporting period. Significant items subject to such estimates and assumptions include revenue recognition, determining the nature and timing of satisfaction of performance obligations, ~~and~~ determining the standalone selling price ("SSP") of performance obligations, variable consideration, and other obligations such as returns and refunds; loss contingencies; the estimated useful life of deferred commissions; the carrying amount and estimated useful lives of intangible assets; the carrying amount of operating lease right-of-use assets and operating lease liabilities; determining share-based compensation expense; the valuation allowance for receivables; and determining the potential outcome of future tax consequences of events that have been recognized on our consolidated financial statements or tax returns. Actual results could differ from estimates.

REVENUE RECOGNITION

Nature of Products and ~~Services~~Services:

We earn revenue from software licenses, royalties, subscription-based services, software services, post-contract customer support (“PCS” or “maintenance”), hardware, and appraisal services. Revenue is recognized upon transfer of control of promised products or services to customers in an amount that reflects the consideration we expect to receive in exchange for those products or services. We determine revenue recognition through the following steps:

•Identification of the contract, or contracts with a customer

•Identification of the performance obligations in the contract

•Determination of the transaction price

•Allocation of the transaction price to the performance obligations in the contract

•Recognition of revenue when, or as, we satisfy a performance obligation

Most of our software arrangements with customers contain multiple performance obligations that range from software licenses, installation, training, and consulting to software modification and customization to meet specific customer needs (services), hosting, and PCS. For these contracts, we account for individual performance obligations separately when they are distinct. We evaluate whether separate performance obligations can be distinct or should be accounted for as one performance obligation. Arrangements that include software services, such as training or installation, are evaluated to determine whether the customer can benefit from the services either on their own or together with other resources readily available to the customer and whether the services are separately identifiable from other promises in the contract. The transaction price is allocated to the distinct performance obligations on a relative SSP basis. We determine the SSP based on our overall pricing objectives, taking into consideration market conditions and other factors, including the value of our contracts, the applications sold, customer demographics, and the number and types of users within our contracts. Revenue is recognized net of allowances for sales adjustments and any taxes collected from customers, which are subsequently remitted to governmental authorities.

Significant Judgments:

Our contracts with customers often include multiple performance obligations to a customer. When a software arrangement (license or subscription) includes both software licenses and software services, judgment is required to determine whether the software license is considered distinct and accounted for separately, or not distinct and accounted for together with the software services and recognized over time.

The transaction price is allocated to the separate performance obligations on a relative SSP basis. We determine the SSP based on our overall pricing objectives, taking into consideration market conditions and other factors, including the value of our contracts, the applications sold, customer demographics, and the number and types of users within our contracts. We use a range of amounts to estimate SSP when we sell each of the products and services separately and need to determine whether there is a discount to be allocated based on the relative SSP of the various products and services. In instances where SSP is not directly observable, such as when we do not sell the product or service separately, we determine SSP using the expected cost-plus margin approach.

For arrangements that involve significant production, modification or customization of the software, or where software services otherwise cannot be considered distinct, we recognize revenue as control is transferred to the customer over time using progress-to-completion methods. Depending on the contract, we measure progress-to-completion primarily using labor hours incurred, or value added. The progress-to-completion method generally results in the recognition of reasonably consistent profit margins over the life of a contract because we can provide reasonably dependable estimates of contract billings and contract costs. We use the level of profit margin that is most likely to occur on a contract. If the most likely profit margin cannot be precisely determined, the lowest probable level of profit margin in the range of estimates is used until the results can be estimated more precisely. These arrangements are often implemented over an extended time period and occasionally require us to revise total cost estimates. Amounts recognized in revenue are calculated using the progress-to-completion measurement after giving effect to any changes in our cost estimates. Changes to total estimated contract costs, if any, are recorded in the period they are determined. Estimated losses on uncompleted contracts are recorded in the period in which we first determine that a loss is apparent.

Typically, the structure of our arrangements does not give rise to variable consideration. However, in those instances whereby variable consideration exists, we include in our estimates additional revenue for variable consideration when we believe we have an enforceable right, the amount can be estimated reliably and its realization is probable.

Refer to Note 13 - ~~Disaggregation~~"Disaggregation of ~~Revenue~~Revenue" for further information, including the economic factors that affect the nature, amount, timing, and uncertainty of revenue and cash flows of our various revenue categories.

Contract Balances:

Accounts receivable and allowance for ~~doubtful accounts~~losses and sales adjustments

Timing of revenue recognition may differ from the timing of invoicing to customers. We record an unbilled receivable when revenue is recognized prior to invoicing, or deferred revenue when revenue is recognized subsequent to invoicing. For multi-year agreements, we generally invoice customers annually at the beginning of each annual coverage period. We record an unbilled receivable related to revenue recognized for on-premises licenses as we have an unconditional right to invoice and receive payment in the future related to those licenses.

At March 31, ~~2019~~2020, and December 31, ~~2018,~~2019, total current and long-term accounts receivable, net of allowance for ~~doubtful accounts,~~losses and sales adjustments, was ~~$321.8~~$339.5 million and ~~$314.9~~$396.5 million, respectively. We have recorded unbilled receivables of ~~$113.1~~$134.5 million and ~~$104.2~~$134.0 million at March 31, ~~2019,~~2020, and December 31, ~~2018,~~2019, respectively. Included in unbilled receivables are retention receivables of ~~$13.4~~$12.5 million and ~~$12.2~~$13.1 million at March 31, ~~2019,~~2020, and December 31, ~~2018,~~2019, respectively, which become payable upon the completion of the contract or completion of our fieldwork and formal hearings. Unbilled receivables expected to be collected within one year have been included with accounts receivable, current portion in the accompanying condensed consolidated balance sheets. Unbilled receivables and retention receivables expected to be collected past one year have been included with accounts receivable, long-term portion in the accompanying condensed consolidated balance sheets.

We maintain allowances for ~~doubtful accounts,~~losses and sales adjustments, which losses are ~~provided~~recorded against revenue at the time of the ~~revenue~~loss is ~~recognized.~~incurred. Since most of our ~~customers~~clients are domestic governmental entities, we rarely incur a loss resulting from the inability of a ~~customer~~client to make required payments. Events or changes in circumstances that indicate the carrying amount for the allowances for ~~doubtful accounts~~losses and sales adjustments may require revision, include, but are not limited to, ~~deterioration of a customer’s financial condition, failure to manage~~managing our ~~customer’s~~client’s expectations regarding the scope of the services to be delivered and defects or errors in new versions or enhancements of our software products.

~~The following table summarizes the changes in the~~ Our allowance for ~~doubtful accounts(in thousands):~~

Three Months Ended March 31, 2019
Balance, beginning of period December 31, 2018 $ 4,647
Provisions for losses - accounts receivable 1,148
Collection of accounts previously written off (545 )
Deductions for accounts charged off or credits issued (558 )
Balance, end of period $ 4,692

~~LEASES~~

~~We determine if an arrangement is a lease~~losses and sales adjustments of $6.5 million at ~~inception. Operating leases are included in operating lease right-of-use (“ROU”) assets,~~March 31, 2020, does not include provisions for credit losses. As of January 1, 2020, we adopted ASU 2016-13 Financial Instruments - Credit Losses and primarily evaluated our historical experience with credit losses related to trade and other ~~current liabilities, and operating lease liabilities on our consolidated balance sheets. We currently do~~receivables. Because we have not ~~have~~experienced any ~~finance lease arrangements.~~

~~Operating lease ROU assets and operating lease liabilities are recognized based on~~historical credit losses with the ~~present value of the future minimum lease payments over the lease term at commencement date. As most~~majority of our ~~leases do not provide an implicit rate,~~clients, we ~~use our incremental borrowing rate based on~~have no basis to record a reserve for credit losses as defined by the information available at commencement date of the lease in determining the present value of future payments. The operating lease ROU asset also includes any lease payments made and excludes lease incentives and initial direct costs incurred. Our lease terms may include options to extend or terminate the lease when it is reasonably certain that we will exercise that option. Lease expense for minimum lease payments is recognized on a straight-line basis over the lease term. Leases with an initial term of 12 months or less are not recorded on the balance sheet; we recognize lease expense for these leases on a straight-line basis over the lease term. We have lease agreements with lease and non-lease components, which are generally accounted as a single lease component.standard.

RECENTLY ADOPTED ACCOUNTING PRONOUNCEMENTS

~~Leases.~~In June 2016, the FASB issued ASU 2016-13, Financial Instruments - Credit Losses, ~~We adopted Topic 842 using~~(“ASU 2016-13”). ASU 2016-13 changes the ~~transition method~~impairment model for most financial assets and certain other instruments, including trade and other receivables, available for-sale debt securities, held-to-maturity debt securities and loans, and requires entities to use a new forward-looking expected loss model that ~~allows us to initially~~will result in the earlier recognition of an allowance for losses. This update is effective for fiscal years beginning after December 15, 2019, including interim periods within those fiscal years. Early adoption is permitted for a fiscal year beginning after December 15, 2018, including interim periods within that fiscal year. Entities apply the ~~guidance at the adoption date of January 1, 2019, and recognized~~standard’s provisions as a cumulative-effect adjustment to ~~the opening balance of~~ retained earnings in the period of adoption. We used the package of practical expedients that allows us to not reassess: (1) lease classification for any expired or existing leases and (2) initial direct costs for any expired or existing leases. We did not elect to use the hindsight application for evaluating the lifeas of the ~~lease arrangement. The impacts~~beginning of ~~adoption are reflected~~the first reporting period in which the ~~financial information herein. For additional details, see Note 10~~guidance is adopted. As of January 1, 2020, we adopted the new standard with no material impact of credit losses to our trade and other receivables, held-to-maturity debt securities and retained earnings included in our condensed consolidated financial statements.

~~The impact of Topic 842 on our consolidated balance sheet beginning January 1,~~RECENTLY ISSUED ACCOUNTING PRONOUNCEMENTS

Accounting for Income Taxes

In December 2019, ~~included~~ the ~~recognition of ROU assets and lease liabilities~~FASB issued ASU 2019-12, Simplifying the Accounting for ~~operating leases, while our~~Income Taxes, ("ASU 2019-12") which simplifies the accounting for ~~finance leases remained substantially unchanged. We had no finance leases prior~~income taxes, eliminates certain exceptions within ASC 740, Income Taxes, and clarifies certain aspects of the current guidance to promote consistency among reporting entities. The new standard is effective for fiscal years beginning after December 15, 2020. Most amendments within the standard are required to be applied on a prospective basis, while certain amendments must be applied on a retrospective or modified retrospective basis. The Company does not expect adoption of ~~Topic 842 and currently do not~~this standard to have ~~any.~~

~~Amounts recognized at January 1, 2019, for operating leases were as follows (in thousands):~~

January 1, 2019
ROU Operating assets $ 15,633
Short-term lease liability (4,344 )
Long-term lease liability (12,405 )
Retained earnings $ (1,116 )

a material effect on the Company’s consolidated financial statements.

~~No impact was recorded to the statement of income for the adoption of Topic 842.~~

(3) Acquisitions

On February 28, 2019, we acquired all of the capital stock of MP Holdings Parent, Inc. dba MicroPact ("MicroPact"), a leading provider of commercial off-the-shelf ~~(COTS)~~ solutions, including entellitrak®, a low-code application development platform for case management and business process management used extensively in the public sector. The total purchase price, net of cash acquired of $2.0 million, was approximately $204.2 million consisting of $197.5 million paid in cash, accrued contingent consideration of $7.0 million contingent upon the achievement of certain financial performance objectives, and $1.7 million accrued for certain holdbacks, subject to certain post-closing adjustments.

We have performed a preliminary valuation analysis of the fair market value of MicroPact’s assets and liabilities. The following table summarizes the allocation of the preliminary purchase price as of the acquisition date:

(In thousands)
Cash $ 1,983
Accounts receivable 11,852
Other current assets 8,979
Other noncurrent assets 10,417
Identifiable intangible assets 118,843
Goodwill 82,029
Accounts payable (602 )
Accrued expenses (2,432 )
Other noncurrent liabilities (8,879 )
Deferred revenue (9,898 )
Deferred tax liabilities, net (6,144 )
Total consideration $ 206,148

In connection with this transaction, we acquired total tangible assets of $33.2 million and assumed liabilities of approximately $21.8 million. We recorded goodwill of $82.0 million, none of which is expected to be deductible for tax purposes, and other identifiable intangible assets of approximately $118.8 million. The $118.8 million of intangible assets are attributable to customer relationships, acquired software, trade name and favorable fair value of an operating lease and will be amortized over a weighted average period of approximately 10 years. We recorded deferred tax liabilities of $6.1 million related to estimated fair value allocations. The acquisition of MicroPact augments Tyler's product solutions, positions us in new practice areas such as health and human services, and presents opportunities to expand our business across new and complementary markets. Tyler intends to expand its total addressable market through MicroPact's strong presence in the federal market. Therefore, the goodwill of $82.0 million arising from this acquisition is primarily attributed to our ability to generate increased revenues, earnings and cash flow by expanding our addressable market and client base.

The following unaudited pro forma consolidated operating results information has been prepared as if the MicroPact acquisition had occurred at January 1, 2018, after giving effect to certain adjustments, including amortization of intangibles, interest, transaction costs and tax effects.

Three Months Ended March 31,
2019 2018

Revenues $ 258,864
$ 238,533
Net income 26,378
36,282
Basic earnings per share 0.69
0.95
Diluted earnings per share $ 0.67
$ 0.91

Pro forma information above does not include acquisitions that are not considered material to our results of operations. The pro forma information does not purport to represent what our results of operations actually would have been had such transaction occurred on the date specified or to project our results of operations for any future period.

On February 1, 2019, we acquired all the assets of Civic, LLC ("MyCivic"), a company that provides software solutions to connect communities. The purchase price was $3.7 million of which $3.6 million was paid in cash and approximately $90,000 was accrued for a working capital holdback.

As of March 31, 2019, the purchase price allocations for MicroPact and MyCivic are not yet complete. The preliminary estimates of fair value assumed at the acquisition date for intangible assets, deferred revenue, accrued contingent consideration, accrued holdbacks and related deferred taxes are subject to change as valuations are finalized. The operating results of MicroPact and MyCivic are included in the operating results of the Enterprise Software segment since their respective dates of acquisition. Revenues from MicroPact included in Tyler's results of operations were approximately $5.5 million and the net loss was $0.4 million for the three months ended March 31, ~~2019. Revenues and operating results from MyCivic included~~2020, we paid $5.6 million in ~~2019 results were not significant.~~contingent consideration. As of March 31, ~~2019,~~2020, we ~~incurred fees of approximately $695,000 for financial advisory, legal, accounting, due diligence, valuation and other various services necessary~~have no contingent consideration accrued as it relates to ~~complete these acquisitions. These fees were expensed~~acquisitions completed in ~~2019 and are included in selling, general and administrative expenses.~~prior periods.

Our balance sheet as of March 31, 2019, reflects the allocation of the purchase price to the assets acquired based on their fair value at the date of each acquisition. The fair value of the assets and liabilities acquired are based on valuations using Level III, unobservable inputs that are supported by little or no market activity and that are significant to the fair value of the assets or liabilities.

(4) Shareholders’ Equity

The following table details activity in our common ~~stock (in thousands):~~stock:

Three Months Ended March 31,
2019 2018
Shares Amount Shares Amount
Purchases of treasury shares (72 ) $ (14,289 ) —
$ —
Stock option exercises 94
6,564
350
19,298
Employee stock plan purchases 15
2,349
12
1,798
Restricted stock units vested, net of withheld shares upon award settlement 10
$ (1,373 ) —
$ —


	Three Months Ended March 31,
	2020				2019
	Shares	Amount		Shares	Amount
Purchases of treasury shares	(59)	$	(15,482)	(72)	$	(14,289)
Stock option exercises	481	46,236		94	6,564
Employee stock plan purchases	10	2,469		15	2,349
Restricted stock units vested, net of withheld shares upon award settlement	10	$	(2,301)	10	$	(1,373)

As of March 31, ~~2019,~~2020, we ~~had~~have authorization from our board of directors to repurchase up to 2.6 million additional shares of our common stock.

(5) Deferred Commissions

Sales commissions earned by our sales force are considered incremental and recoverable costs of obtaining a contract with a customer. Sales commissions for initial contracts are deferred and then amortized commensurate with the recognition of associated revenue over a period of benefit that we have determined to be three to seven years. Deferred commissions were ~~$23.6~~$30.9 million and ~~$21.9~~$29.8 million as of March 31, ~~2019,~~2020, and December 31, ~~2018,~~2019, respectively. Amortization expense was $3.9 million for the three months ended March 31, 2020, and $3.8 million for the three months ended March 31, ~~2019, and $3.5 million for the three months ended March 31, 2018.~~2019. There were no0 indicators of impairment in relation to the costs capitalized for the periods presented. Deferred commissions have been included with prepaid expenses for the current portion and non-current other assets for the long-term portion in the accompanying condensed consolidated balance sheets. Amortization expense related to deferred commissions is included in ~~selling,~~Selling, general and administrative expenses in the accompanying condensed consolidated statements of income.

(6) Other Assets

~~Cash and cash equivalents consist of cash on deposit with several domestic banks and money market funds.~~

As of March 31, ~~2019,~~2020, we have ~~$81.0~~$90.6 million in investment grade corporate and municipal bonds with maturity dates ranging ranging through ~~2022~~.2023. We intend to hold these bonds to maturity and have classified them as such. We believe cost approximates fair value because of the relatively short duration of these investments. The fair values of these securities are considered Level II as they are based on inputs from quoted prices in markets that are not active or other observable market data. These investments are presented at amortized cost are included in ~~short-term~~Short-term investments and ~~non-current~~Non-current investments and other ~~assets.~~assets in the accompanying condensed consolidated balance sheets. As of March 31, 2020, we have an accrued interest receivable balance of $493,000 and is included in Account receivables, net. We do not measure an allowance for credit losses for accrued interest receivables. We record any losses within the maturity period of the investment and any write-offs to accrued interest receivables are recorded as a reduction to interest income in the period of the loss. During the three months ended March 31, 2020, we have recorded no credit losses. Interest income and amortization of discounts and premiums are included in Other income (expense), net in the accompanying condensed consolidated statements of income.

During the three months ended March 31, 2020, we sold our $15 million investment in convertible preferred stock representing a 20% interest in Record Holdings Pty Limited ("Record Holdings"), a privately held Australian company specializing in digitizing the spoken word in court and legal proceedings, to BFTR, LLC, a wholly owned subsidiary of Bison Capital Partners V L.P. During the same period, we purchased $10 million in common stock representing a 18% interest in BFTR, LLC. The investment in common stock is accounted under the cost method because we do not have the ability to exercise significant influence over the investee and the securities do not have readily determinable fair values. Our investment is carried at cost less any impairment write-downs. Annually, our cost method investments are assessed for impairment. We do not reassess the fair value of cost method investments if there are no identified events or changes in circumstances that may have a significant adverse effect on the fair value of the investments. This investment is included in Non-current investments and other assets in the accompanying condensed consolidated balance sheets.

(7) Revolving Line of Credit

On ~~November 16, 2015,~~September 30, 2019, we entered into a ~~$300~~$400 million credit agreement with various lender parties and Wells Fargo Bank, National Association, as Administrative Agent (the “Credit Facility”). The Credit Facility provides for a revolving credit line up to ~~$300~~$400 million, including a ~~$10~~$25 million sublimit for letters of credit. The Credit Facility matures on ~~November 16, 2020. Borrowings under the Credit Facility may be used for general corporate purposes, including working capital requirements, acquisitions and share repurchases.~~

September 30, 2024.

Borrowings under the Credit Facility bear interest at a rate of either (1) Wells Fargo Bank’s prime rate (subject to certain higher rate determinations) plus a margin of ~~0.25%~~0.125% to ~~1.00%~~0.75% or (2) the ~~30, 60, 90~~one-, two-, three-, or ~~180 day~~six-month LIBOR rate plus a margin of ~~1.25%~~1.125% to ~~2.00%~~1.75%. As of March 31, ~~2019,~~2020, the interest rates were ~~5.75%~~3.38% under the Wells Fargo Bank's prime ~~rate. The Credit Facility is secured by substantially all of our assets.~~rate and approximately 2.12% under the 30-day LIBOR option. The Credit Facility requires us to maintain certain financial ratios and other financial conditions and prohibits us from making certain investments, advances, cash dividends or loans, and limits incurrence of additional indebtedness and liens. As of March 31, ~~2019,~~2020, we were in compliance with those covenants.

As of March 31, ~~2019,~~2020, we had 0 outstanding borrowings ~~of $85.0 million at interest rates of approximately 3.80%, under a 30-day LIBOR contract. As of March 31, 2019, available borrowing capacity~~ under the Credit Facility, and available borrowing capacity was ~~$215.0~~$400.0 million.

(8) Income Tax Provision

We had an effective income tax rate of negative 36.3% for the three months ended March 31, 2020, compared to 22.0% for the three months ended March 31, ~~2019, compared to 4.1%~~2019. The change in the effective tax rate for the three months ended March 31, ~~2018.~~ 2020, as compared to the same period in 2019, was principally driven by an increase in the excess tax benefits related to stock incentive awards.

The effective income tax rates for the periods presented were different from the statutory United States federal income tax rate of 21% due to excess tax benefits related to stock ~~option exercises,~~incentive awards, state income taxes, non-deductible business expenses, and the tax benefit of research tax credits. The excess tax ~~benefit~~benefits related to stock ~~option exercises~~incentive awards realized was $22.1 million for the three months ended March 31, 2020, compared to $1.7 million for the three months ended March 31, ~~2019, compared to $9.1 million for the three months ended March 31, 2018.~~2019. Excluding the excess tax benefits, the effective rate was 27.0% for the three months ended March 31, 2020, compared to 26.8% for the three months ended March 31, ~~2019, compared to 27.2% for the three months ended March 31, 2018.~~

The increase in the effective tax rate for the three months ended March 31, 2019, as compared to the same period in 2018 was principally due to the decrease in excess tax benefit related to stock option exercises.2019.

We made tax payments of ~~$88,000~~$176,000 and ~~$218,000~~$88,000 in the three months ended March 31, ~~2019,~~2020, and ~~2018,~~2019, respectively.

The Coronavirus Aid, Relief and Economic Security ("CARES") Act, which was signed into law on March 27, 2020, provides an estimated $2.2 trillion to fight the COVID-19 pandemic and stimulate the U.S. economy. The assistance includes tax relief and government loans, and investments and grants for entities in affected industries (e.g., health care, airlines). The business tax provisions of the CARES Act include temporary changes to income and non-income based tax laws, including the ability to utilize net operating losses, interest expense deductions, alternative minimum tax credit refunds, charitable contributions, and depreciation of qualified improvement property. Measures not related to income-based taxes include (1) allowing an employer to pay its share of Social Security payroll taxes that would otherwise be due from the date of enactment through December 31, 2020, over the following two years and (2) allowing eligible employers subject to closure due to the COVID-19 pandemic to receive a 50% credit on qualified wages against their employment taxes each quarter, with any excess credits eligible for refunds.

We evaluated the CARES Act provisions and the enactment resulted in no income tax adjustments. We do not believe that the income tax implications will be significant to our overall income tax liability.

(9) Earnings Per Share

The following table details the reconciliation of basic earnings per share to diluted earnings per ~~share (in thousands):~~share:

Three Months Ended March 31,
2019 2018
Numerator for basic and diluted earnings per share:
Net income $ 27,348
$ 37,825
Denominator:

Weighted-average basic common shares outstanding 38,308
38,002
Assumed conversion of dilutive securities:
Stock awards 1,277
1,834
Denominator for diluted earnings per share
- Adjusted weighted-average shares
39,585
39,836
Earnings per common share:

Basic $ 0.71
$ 1.00
Diluted $ 0.69
$ 0.95


	Three Months Ended March 31,
	2020		2019
Numerator for basic and diluted earnings per share:
Net income	$	47,550	$	27,348
Denominator:
Weighted-average basic common shares outstanding	39,500		38,308
Assumed conversion of dilutive securities:
Stock awards	1,644		1,277
Denominator for diluted earnings per share - Adjusted weighted-average shares	41,144		39,585
Earnings per common share:
Basic	$	1.20	$	0.71
Diluted	$	1.16	$	0.69

For the three months ended March 31, ~~2019~~2020, and March 31, ~~2018,~~2019, stock awards representing the right to purchase common stock of approximately ~~1,253,000~~79,000 shares and ~~1,111,000~~1,253,000 shares, respectively, were not included in the computation of diluted earnings per share because their inclusion would have had an antidilutive effect.

(10) Leases

We lease office facilities for use in our operations, as well as transportation and other equipment. Most of our leases are non-cancelable operating lease agreements and they expire from one year to ~~seven~~eight years. Some of these leases include options to extend for up to 10 ~~years.We~~years. We had no finance leases and no related party lease agreements as of March 31, ~~2019.~~2020. Operating lease ~~cost was~~costs were approximately $2.6 million for the three months ended March 31, 2020, and $2.1 million for the three months ended March 31, ~~2019 and $1.6 million for the three months ended March 31, 2018.~~

2019.

The components of operating lease expense were as ~~follows (in thousands):~~follows:

Lease Costs Financial Statement Classification Three Months Ended March 31,
2019

Operating lease cost Selling, general and administrative expenses $ 1,370
Short-term lease cost Selling, general and administrative expenses 570
Variable lease cost Selling, general and administrative expenses 163
Net lease cost $ 2,103


Lease Costs	Financial Statement Classification	Three Months Ended March 31,
		2020		2019
Operating lease cost	Selling, general and administrative expenses	$	1,666	$	1,370
Short-term lease cost	Selling, general and administrative expenses	574		570
Variable lease cost	Selling, general and administrative expenses	394		163
Net lease cost		$	2,634	$	2,103

As of March 31, ~~2019, ROU~~2020, Right-of-use ("ROU") lease assets and lease liabilities for our operating leases were recorded in the condensed consolidated balance sheet as ~~follows (in thousands):~~follows:

March 31, 2019
2019

Assets:
Operating lease right-of-use assets $ 20,067
Liabilities:
Operating leases, short-term 5,777
Operating leases, long-term 18,956
Total lease liabilities $ 24,733


	March 31, 2020		December 31, 2019
Assets:
Operating lease right-of-use assets	$	17,992	$	18,992
Liabilities:
Operating leases, short-term	6,373		6,387
Operating leases, long-term	15,548		16,822
Total lease liabilities	$	21,921	$	23,209

Supplemental information related to leases was as ~~follows (in thousands):~~follows:


Other Information	Three Months Ended March 31,
	2020			2019
Cash flows:
Cash paid amounts included in the measurement of lease liabilities:
Operating cash outflows from operating leases	$	1,873		$	1,530

Right-of-use assets obtained in exchange for lease obligations (non-cash):
Operating leases	$	457		$	431

Lease term and discount rate:
Weighted average remaining lease term (years)	4			5
Weighted average discount rate	4.00		%	4.00		%

Other Information Three Months Ended March 31,
2019

Cash Flows:
Cash paid amounts included in the measurement of lease liabilities:
Operating cash flows from operating leases $ 1,530

Lease Term and Discount Rate:
Weighted average remaining lease term (years) 5
Weighted average discount rate 4.00 %

As of March 31, ~~2019,~~2020, maturities of lease liabilities were as ~~follows (in thousands):~~follows:

Year ending December 31, Amount

2019 (Remaining 2019) $ 5,316
2020 6,579
2021 5,293
2022 3,375
2023 2,716
Thereafter 3,989
Total lease payments 27,268
Less: Interest (2,535 )
Present value of operating lease liabilities $ 24,733


Year ending December 31,	Amount
2020 (Remaining 2020)	$	5,845
2021	6,340
2022	4,021
2023	2,989
2024	2,545
Thereafter	2,133
Total lease payments	23,873
Less: Interest	(1,952)
Present value of operating lease liabilities	$	21,921

~~As of December 31, 2018, the future minimum lease commitments related to lease agreements under Topic 840, the predecessor of Topic 842, were as follows (in thousands):~~

Year ending December 31, Amount
2019 $ 5,994
2020 5,146
2021 3,976
2022 1,925
2023 1,164
Thereafter 2,132
Total $ 20,337

Rental Income from third parties

We own office buildings in Bangor, Falmouth and Yarmouth, Maine; Lubbock and Plano, Texas; Troy, Michigan; Latham, New York; and Moraine, Ohio. We lease space in some of these buildings to third-party tenants. The property we lease to others under operating leases consists primarily of specific facilities where one tenant obtains substantially all of the economic benefit from the asset and has the right to direct the use of the asset. These non-cancelable leases expire between ~~2019~~2020 and 2025, and some ~~of which~~ have options to extend the lease for up to five years. We determine if an arrangement is a lease at inception. None of our leases allow the lessee to purchase the leased asset.

Rental income from third-party tenants for the three months ended March 31, 2020, totaled $274,000 and for the three months ended March 31, 2019, totaled ~~$284,000 and for the three months ended March 31, 2018 totaled $357,000.~~$284,000. Rental income is included in ~~Other~~Hardware and other revenue on the condensed consolidated ~~statement~~statements of income. Future minimum operating rental income based on contractual agreements ~~are~~is as ~~follows (in thousands):~~follows:

Year ending December 31, Amount

2019 (Remaining 2019) $ 998
2020 1,341
2021 1,372
2022 1,402
2023 1,432
Thereafter 2,395
Total $ 8,940


Year ending December 31,	Amount

2020 (Remaining 2020)	$	1,009
2021	1,372
2022	1,402
2023	1,432
2024	1,462
Thereafter	857
Total	$	7,534

As of March 31, ~~2019,~~2020, we had no additional significant operating or finance leases that had not yet commenced.

(11) Share-Based Compensation

The following table summarizes share-based compensation expense related to share-based awards recorded in the condensed consolidated statements of income, pursuant to ASC 718, Stock Compensation ~~(in thousands)~~:


	Three Months Ended March 31,
	2020		2019
Cost of software services, maintenance and subscriptions	$	4,252	$	3,798
Selling, general and administrative expenses	13,050		10,618
Total share-based compensation expense	$	17,302	$	14,416

Three Months Ended March 31,
2019 2018
Cost of software services, maintenance and subscriptions $ 3,798
$ 2,776
Selling, general and administrative expenses 10,618
7,781
Total share-based compensation expense $ 14,416
$ 10,557

(12) Segment and Related Information

We provide integrated information management solutions and services for the public sector, with a focus on local governments.

We provide our software systems and services and appraisal services through ~~five~~7 business units, which focus on the following products:

•financial management, education and planning, regulatory and maintenance software solutions;

•financial management, municipal courts, planning, regulatory and maintenance ~~and land and vital records~~ management software solutions;

•courts and justice and public safety software solutions;

•data and insights solutions;

•case management and business management solutions; and

•appraisal and tax software solutions, ~~and~~ property appraisal ~~services.~~services and land and vital records management software solutions.

In accordance with ASC 280-10, Segment Reporting, the financial management, education and planning, regulatory and maintenance software solutions unit; financial management, municipal courts, planning, regulatory and maintenance, and land and vital records management software solutions unit; courts and justice and public safety software solutions unit; ~~and~~ the data and insights solutions ~~unit~~unit; and case management and business management solutions units meet the criteria for aggregation and are presented in ~~one~~1 reportable segment, the Enterprise Software (“ES”) segment. The ES segment provides ~~municipal and county governments and schools~~public sector entities with software systems and services to meet their information technology and automation needs for mission-critical “back-office” functions such asas: financial management and education, courts and justice, ~~processes;~~ public ~~safety;~~safety, planning, regulatory and ~~maintenance; land and vital records management,~~maintenance, and data ~~analytics.~~and insights. The Appraisal and Tax (“A&T”) segment provides systems and software that automate the appraisal and assessment of real and personal property, land and vital records management as well as property appraisal outsourcing services for local governments and taxing authorities. Property appraisal outsourcing services include: the physical inspection of commercial and residential properties; data collection and processing; computer analysis for property valuation; preparation of tax rolls; community education; and arbitration between taxpayers and the assessing jurisdiction.

We evaluate performance based on several factors, of which the primary financial measure is business segment operating income. We define segment operating income for our business units as income before non-cash amortization of intangible assets associated with their acquisitions, interest expense and income taxes. Segment operating income includes intercompany transactions. The majority of intercompany transactions relate to contracts involving more than one unit and are valued based on the contractual arrangement. Segment operating income for ~~corporate~~Corporate primarily consists of compensation costs for the executive management team and certain accounting and administrative staff and share-based compensation expense for the entire company. Corporate segment operating income also includes revenues and expenses related to a company-wide user conference. Due to the shelter-in-place orders caused by the COVID pandemic, we cancelled our company-wide user conference for the current year.

As of January 1, 2020, the land and vital records management business unit, which was previously reported in the ES segment, was moved to the A&T segment. These changes were made to reflect changes in the way in which management makes operating decisions, allocates resources, and manages the growth and profitability of the Company. Prior year amounts for the ES and A&T segments have been adjusted to reflect the segment change.

For the three months ended March 31, 2019
Enterprise
Software Appraisal and Tax Corporate Totals
Revenues
Software licenses and royalties $ 19,011
$ 2,782
$ —
$ 21,793
Subscriptions 64,642
2,633
—
67,275
Software services 41,967
6,476
—
48,443
Maintenance 94,012
6,140
—
100,152
Appraisal services —
5,214
—
5,214
Hardware and other 4,190
2
(3 ) 4,189
Intercompany 3,553
—
(3,553 ) —
Total revenues $ 227,375
$ 23,247
$ (3,556 ) $ 247,066
Segment operating income $ 57,034
$ 5,535
$ (16,546 ) $ 46,023

For the three months ended March 31, 2018

Enterprise
Software
Appraisal and Tax Corporate Totals
Revenues
Software licenses and royalties $ 20,689
$ 2,087
$ —
$ 22,776
Subscriptions 46,683
2,345
—
49,028
Software services 40,286
5,653
—
45,939
Maintenance 87,813
6,084
—
93,897
Appraisal services —
5,394
—
5,394
Hardware and other 3,800
—
340
4,140
Intercompany 3,237
—
(3,237 ) —
Total revenues $ 202,508
$ 21,563
$ (2,897 ) $ 221,174
Segment operating income $ 56,615
$ 4,647
$ (13,727 ) $ 47,535

Three Months Ended March 31,
Reconciliation of reportable segment operating income to the Company's consolidated totals: 2019 2018
Total segment operating income $ 46,023
$ 47,535
Amortization of acquired software (6,682 ) (5,382 )
Amortization of other intangibles (4,850 ) (3,315 )
Other income (expense), net 586
599
Income before income taxes $ 35,077
$ 39,437


For the three months ended March 31, 2020
	Enterprise Software		Appraisal and Tax		Corporate		Totals
Revenues
Software licenses and royalties	$	15,951	$	2,786	$	—	$	18,737
Subscriptions	76,644		5,079		—		81,723
Software services	44,949		7,184		—		52,133
Maintenance	104,841		9,524		—		114,365
Appraisal services	—		5,763		—		5,763
Hardware and other	3,791		27		2		3,820
Intercompany	4,001		18		(4,019)		—
Total revenues	$	250,177	$	30,381	$	(4,017)	$	276,541
Segment operating income	$	60,472	$	6,908	$	(20,068)	$	47,312


For the three months ended March 31, 2019
	Enterprise Software		Appraisal and Tax		Corporate		Totals
Revenues
Software licenses and royalties	$	18,522	$	3,271	$	—	$	21,793
Subscriptions	63,255		4,020		—		67,275
Software services	40,456		7,987		—		48,443
Maintenance	91,188		8,964		—		100,152
Appraisal services	—		5,214		—		5,214
Hardware and other	4,130		62		(3)		4,189
Intercompany	3,484		69		(3,553)		—
Total revenues	$	221,035	$	29,587	$	(3,556)	$	247,066
Segment operating income	$	55,474	$	7,095	$	(16,546)	$	46,023


	Three Months Ended March 31,
Reconciliation of reportable segment operating income to the Company's consolidated totals:	2020		2019
Total segment operating income	$	47,312	$	46,023
Amortization of acquired software	(8,027)		(6,682)
Amortization of customer and trade name intangibles	(5,392)		(4,850)
Other income, net	990		586
Income before income taxes	$	34,883	$	35,077

(13) Disaggregation of Revenue

The tables below show disaggregation of revenue into categories that reflect how economic factors affect the nature, amount, timing, and uncertainty of revenue and cash flows.

Timing of Revenue Recognition

Timing of revenue recognition by revenue category during the period is as ~~follows (in thousands):~~follows:


For the three months ended March 31, 2020
	Products and services transferred at a point in time		Products and services transferred over time		Total
Revenues
Software licenses and royalties	$	16,066	$	2,671	$	18,737
Subscriptions	—		81,723		81,723
Software services	—		52,133		52,133
Maintenance	—		114,365		114,365
Appraisal services	—		5,763		5,763
Hardware and other	3,820		—		3,820
Total	$	19,886	$	256,655	$	276,541


For the three months ended March 31, 2019
	Products and services transferred at a point in time		Products and services transferred over time		Total
Revenues
Software licenses and royalties	$	16,910	$	4,883	$	21,793
Subscriptions	—		67,275		67,275
Software services	—		48,443		48,443
Maintenance	—		100,152		100,152
Appraisal services	—		5,214		5,214
Hardware and other	4,189		—		4,189
Total	$	21,099	$	225,967	$	247,066

For the three months ended March 31, 2018
Products and services transferred at a point in time Products and services transferred over time Total
Revenues
Software licenses and royalties $ 19,063
$ 3,713
$ 22,776
Subscriptions —
49,028
49,028
Software services —
45,939
45,939
Maintenance —
93,897
93,897
Appraisal services —
5,394
5,394
Hardware and other 4,140
—
4,140
Total $ 23,203
$ 197,971
$ 221,174

Recurring Revenue

The majority of our revenue is comprised of recurring revenues from maintenance and subscriptions. Virtually all of our on-premises software clients contract with us for maintenance and support, which provides us with a significant source of recurring revenue. We generally provide maintenance and support for our on-premises clients under annual, or in some cases, multi-year contracts. The contract terms for subscription arrangements range from one to 10 years but are typically contracted for initial periods of three to five years, providing a significant source of recurring revenues on an annual basis. Non-recurring revenues are derived ~~for~~from all other revenue categories.

Recurring revenues and non-recurring revenues recognized during the period are as ~~follows (in thousands):~~follows:


For the three months ended March 31, 2020
	Enterprise Software		Appraisal and Tax		Corporate		Totals

Recurring revenues	$	181,485	$	14,603	$	—	$	196,088
Non-recurring revenues	64,691		15,760		2		80,453
Intercompany	4,001		18		(4,019)		—
Total revenues	$	250,177	$	30,381	$	(4,017)	$	276,541

For the three months ended March 31, 2019

Enterprise
Software
Appraisal and Tax Corporate Totals

Recurring revenues $ 158,654
$ 8,773
$ —
$ 167,427
Non-recurring revenues 65,168
14,474
(3 ) 79,639
Intercompany 3,553
—
(3,553 ) —
Total revenues $ 227,375
$ 23,247
$ (3,556 ) $ 247,066

For the three months ended March 31, 2018

Enterprise
Software
Appraisal and Tax Corporate Totals

Recurring revenues $ 134,496
$ 8,429
$ —
$ 142,925
Non-recurring revenues 64,775
13,134
340
78,249
Intercompany 3,237
—
(3,237 ) —
Total revenues $ 202,508
$ 21,563
$ (2,897 ) $ 221,174


For the three months ended March 31, 2019
	Enterprise Software		Appraisal and Tax		Corporate		Totals

Recurring revenues	$	154,443	$	12,984	$	—	$	167,427
Non-recurring revenues	63,108		16,534		(3)		79,639
Intercompany	3,484		69		(3,553)		—
Total revenues	$	221,035	$	29,587	$	(3,556)	$	247,066

(14) Deferred Revenue and Performance Obligations

Total deferred revenue, including long-term, by segment is as ~~follows (in thousands):~~follows:

March 31, 2019 December 31, 2018
Enterprise Software $ 298,184
$ 327,521
Appraisal and Tax 21,589
20,018
Corporate 569
3,397
Totals $ 320,342
$ 350,936


	March 31, 2020		December 31, 2019
Enterprise Software	$	333,314	$	375,838
Appraisal and Tax	31,205		35,487
Corporate	1,607		1,369
Totals	$	366,126	$	412,694

Changes in total deferred revenue, including long-term, were as ~~follows (in thousands):~~follows:

March 31, 2019
Balance, beginning of period December 31, 2018 $ 350,936
Deferral of revenue 167,975
Recognition of deferred revenue (198,569 )
Balance, end of period $ 320,342


	Three months ended March 31, 2020
Balance as of December 31, 2019	$	412,694
Deferral of revenue	198,324
Recognition of deferred revenue	(244,892)





Balance as of March 31, 2020	$	366,126

Transaction Price Allocated to the Remaining Performance Obligations

The aggregate amount of transaction price allocated to the remaining performance obligations represents contracted revenue that has not yet been recognized ("~~Backlog"~~backlog"), which includes deferred revenue and amounts that will be invoiced and recognized as revenue in future periods. Backlog as of March 31, ~~2019,~~2020, was ~~$1.3~~$1.50 billion, of which we expect to recognize approximately ~~50%~~48% as revenue over the next 12 months and the remainder thereafter.

(15) Commitments and Contingencies

Other than routine litigation incidental to our business, there are no0 material legal proceedings pending to which we are party or to which any of our properties are subject.

(16) Subsequent Events

There have been no material events and transactions that occurred subsequent to March 31, 2020.

ITEM 2. Management’s Discussion and Analysis of Financial Condition and Results of Operations

CAUTIONARY NOTE CONCERNING FORWARD-LOOKING STATEMENTS

This document contains “forward-looking statements” within the meaning of Section 27A of the Securities Act of 1933 and Section 21E of the Securities Exchange Act of 1934 that are not historical in nature and typically address future or anticipated events, trends, expectations or beliefs with respect to our financial condition, results of operations or business. Forward-looking statements often contain words such as “believes,” “expects,” “anticipates,” “foresees,” “forecasts,” “estimates,” “plans,” “intends,” “continues,” “may,” “will,” “should,” “projects,” “might,” “could” or other similar words or phrases. Similarly, statements that describe our business strategy, outlook, objectives, plans, intentions or goals also are forward-looking statements. We believe there is a reasonable basis for our forward-looking statements, but they are inherently subject to risks and uncertainties and actual results could differ materially from the expectations and beliefs reflected in the forward-looking statements. We presently consider the following to be among the important factors that could cause actual results to differ materially from our expectations and beliefs: (1) the effects of the COVID-19 pandemic, including its potential effects on the economic environment, our customers and our operations, as well as any changes to federal, state or local government laws, regulations or orders in connection with the pandemic; (2) changes in the budgets or regulatory environments of our clients, primarily local and state governments, that could negatively impact information technology spending; ~~(2)~~(3) our ability to protect client information from security breaches and provide uninterrupted operations of data centers; ~~(3)~~(4) our ability to achieve growth or operational synergies through the integration of acquired businesses, while avoiding unanticipated costs and disruptions to existing operations; ~~(4)~~(5) material portions of our business require the Internet infrastructure to be adequately maintained; ~~(5)~~(6) our ability to achieve our financial forecasts due to various factors, including project delays by our clients, reductions in transaction size, fewer transactions, delays in delivery of new products or releases or a decline in our renewal rates for service agreements; ~~(6)~~(7) general economic, political and market conditions; ~~(7)~~(8) technological and market risks associated with the development of new products or services or of new versions of existing or acquired products or services; ~~(8)~~(9) competition in the industry in which we conduct business and the impact of competition on pricing, client retention and pressure for new products or services; ~~(9)~~(10) the ability to attract and retain qualified personnel and dealing with the loss or retirement of key members of management or other key personnel; and ~~(10)~~(11) costs of compliance and any failure to comply with government and stock exchange regulations. A detailed discussion of these factors and other risks that affect our business are described in Item 1A, “Risk Factors.” We expressly disclaim any obligation to publicly update or revise our forward-looking statements.

GENERAL

We provide integrated information management solutions and services for the public sector, with a focus on local governments. We develop and market a broad line of software products and services to address the IT needs of ~~cities, counties, schools and other local government~~public sector entities. In addition, we provide professional IT services to our clients, including software and hardware installation, data conversion, training, and for certain clients, product modifications, along with continuing maintenance and support for clients using our systems. We also provide subscription-based services such as software as a service (“SaaS”), which primarily utilize the Tyler private cloud, and electronic document filing solutions (“e-filing”), which simplify the filing and management of court related documents. Revenues for e-filing are derived from transaction fees and, in some cases, fixed fee arrangements. Other transaction-based fees primarily relate to online payment services. We also provide property appraisal outsourcing services for taxing jurisdictions.

Our products generally automate seven major functional areas: (1) financial management and education, (2) courts and justice, (3) public safety (4) property appraisal and tax, (5) planning, regulatory and maintenance (6) land and vital records management, ~~and~~ (7) data and ~~insights.~~insights and (8) case management and business process management. We report our results in two segments. The Enterprise Software (“ES”) segment provides ~~federal, municipal and county governments and schools~~public sector entities with software systems and services to meet their information technology and automation needs for mission-critical “back-office” functions such as: financial management; courts and justice processes; public safety; planning, regulatory and maintenance; ~~land and vital records management;~~ and data analytics. The Appraisal and Tax (“A&T”) segment provides systems and software that automate the appraisal and assessment of real and personal property, land and vital records management as well as property appraisal outsourcing services for local governments and taxing authorities. Property appraisal outsourcing services include: the physical inspection of commercial and residential properties; data collection and processing; computer analysis for property valuation; preparation of tax rolls; community education; and arbitration between taxpayers and the assessing jurisdiction.

Our total employee count increased to 5,449 at March 31, 2020, from 5,053 at March 31, ~~2019, from 4,121 at March 31, 2018.~~2019.

For the three months ended March 31, ~~2019,~~2020, total revenues increased ~~12%,~~11.9% compared to the prior year period.

Subscriptions revenue grew ~~37%~~21.5% for the three months ended March 31, ~~2019,~~2020, due to ~~a gradual~~an ongoing shift toward cloud-based, software as a service business, as well as continued ~~strong~~ growth in our e-filing revenues from courts. Excluding the impact of recent acquisitions, subscriptions revenue increased ~~22%~~18.3% for the three months ended March 31, ~~2019.~~

2020.

Our backlog at March 31, ~~2019~~2020, was ~~$1.3~~$1.50 billion, a 5%19.2% increase from last year.

~~Adoption~~Impact of ~~New Lease Accounting Standard~~

the COVID-19 Pandemic

~~On January 1, 2019,~~In March 2020, the World Health Organization declared the outbreak of COVID -19 a pandemic, which continues to spread throughout the U.S. and the world and has resulted in authorities implementing numerous measures to contain the virus, including travel bans and restrictions, quarantines, shelter-in-place orders, and business limitations and shutdowns. While we ~~adopted ASU No. 2016-02,~~ ~~Leases~~ ~~("Topic 842") using~~are unable to accurately predict the ~~transition method~~full impact that ~~allows us~~COVID-19 will have on our results from operations, financial condition, liquidity and cash flows due to ~~initially apply~~numerous uncertainties, including the ~~guidance at~~duration and severity of the ~~adoption date~~pandemic and containment measures and associated compliance, we do expect the current environment will negatively impact our revenues and other financial results for fiscal 2020. However, for the first quarter of ~~January 1, 2019,~~2020, we did not experience a material negative impact on our financial results associated with the pandemic.

Because an increasing portion of our revenues are recurring, the effect of COVID-19 on our results of operations may also not be fully reflected for some time. We expect to see some impact on our business in the near term, with possible delays in government procurement processes and ~~recognize~~delays in implementations caused by travel restrictions, closed offices, or clients shifting focus to more pressing issues. We are working to address those challenges through adapting the way we do business – encouraging web and video conferencing, conducting sales demonstrations and delivering professional services remotely.

Our priorities during this crisis are protecting the health and safety of our employees and our clients. Our IT systems and applications support a ~~cumulative-effect adjustment~~remote workforce. Prior to the ~~opening~~pandemic, many of our employees worked remotely. In response to the pandemic, we encouraged all employees who are able to do so to work from home, equipping them with resources necessary to continue uninterrupted. We were able to transition the vast majority of our employees to this work-from-home posture. This reduces the number of team members in our offices to those uniquely needed for essential on-site services, such as network operations support staff, and allows for “social distancing” as directed by the Centers for Disease Control ("CDC").

Recurring revenues, from subscriptions and maintenance revenues, for the three months ended March 31, 2020, comprise 71% of our total consolidated revenue, and include newer transaction-based revenue streams such as e-filing and online payments. As of March 31, 2020, we had $392.6 million in cash and investments and no outstanding borrowings under our credit facility. We also have substantial additional liquidity available through our undrawn $400.0 million credit facility, which can be expanded through an accordion feature. For the first quarter of 2020, the negative impact of the COVID-19 pandemic was not material to our operating results. No asset impairments were recorded as of the balance sheet date as no triggering events or changes in circumstances had occurred as of ~~retained earnings~~period-end to require such an impairment; however, due to significant uncertainty surrounding the situation, management’s judgment regarding this could change in the period of adoption. We used the package of practical expedients that allows us to not reassess: (1) lease classification for any expired or existing leases and (2) initial direct costs for any expired or existing leases. The impacts of adoption are reflected in the financial information herein. For additional information, see Note 10 to our condensed consolidated financial statements in this report.future.

CRITICAL ACCOUNTING POLICIES AND ESTIMATES

The discussion and analysis of our financial condition and results of operations are based upon our condensed consolidated financial statements. These condensed consolidated financial statements have been prepared following the requirements of accounting principles generally accepted in the United States (“GAAP”) for the interim period and require us to make estimates and judgments that affect the reported amounts of assets, liabilities, revenues and expenses, and related disclosure of contingent assets and liabilities. On an ongoing basis, we evaluate our estimates, including those related to revenue recognition and amortization and potential impairment of intangible assets and goodwill and share-based compensation expense. As these are condensed financial statements, one should also read expanded information about our critical accounting policies and estimates provided in Item 7, “Management’s Discussion and Analysis of Financial Condition and Results of Operations,” included in our Form 10-K for the year ended December 31, ~~2018.~~2019. Except for the accounting policies for ~~operating leases~~credit losses updated as a result of adopting ASU No. ~~2016-02,~~2016-13 - Financial Instruments - Credit losses, there have been no material changes to our critical accounting policies and estimates from the information provided in our Form 10-K for the year ended December 31, ~~2018.~~2019.

ANALYSIS OF RESULTS OF OPERATIONS

Percent of Total Revenues
First Quarter
2019 2018
Revenues:
Software licenses and royalties 8.8 % 10.3 %
Subscriptions 27.2
22.2
Software services 19.6
20.8
Maintenance 40.6
42.4
Appraisal services 2.1
2.4
Hardware and other 1.7
1.9
Total revenues 100.0
100.0
Cost of revenues:

Software licenses, royalties and acquired software 3.0
2.8
Software services, maintenance and subscriptions 47.4
48.0
Appraisal services 1.4
1.7
Hardware and other 1.2
1.1
Selling, general and administrative expenses 23.4
21.5
Research and development expense 7.7
5.9
Amortization of customer and trade name intangibles 2.0
1.5
Operating income 13.9
17.5
Other income, net 0.2
0.3
Income before income taxes 14.1
17.8
Income tax provision 3.1
0.7
Net income 11.0 % 17.1 %


	Percent of Total Revenues
	Three Months Ended
	2020		2019
Revenues:
Software licenses and royalties	6.8	%	8.8	%
Subscriptions	29.5		27.2
Software services	18.8		19.6
Maintenance	41.4		40.6
Appraisal services	2.1		2.1
Hardware and other	1.4		1.7
Total revenues	100.0		100.0
Cost of revenues:
Software licenses, royalties and acquired software	3.2		3.0
Software services, maintenance and subscriptions	47.7		47.4
Appraisal services	1.6		1.4
Hardware and other	0.9		1.2
Selling, general and administrative expenses	24.4		23.4
Research and development expense	8.1		7.7
Amortization of customer and trade name intangibles	1.9		2.0
Operating income	12.2		13.9
Other income, net	0.4		0.2
Income before income taxes	12.6		14.1
Income tax (benefit) provision	(4.6)		3.1
Net income	17.2	%	11.0	%

Revenues

On February 28, 2019, we acquired all of the capital stock of MP Holdings Parent, Inc. dba MicroPact ("MicroPact"), a leading provider of commercial off-the-shelf ~~(COTS)~~ solutions, including entellitrak®, a low-code application development platform for case management and business process management used extensively in the public sector. The following table details revenue for MicroPact for the quarter ended March 31, 2020 and 2019, respectively, which is included in our condensed consolidated statements of income from the date of acquisition:


	Three Months Ended
	2020		2019
Revenues:
Software licenses and royalties	$	1,410	$	714
Subscriptions	2,488		630
Software services	5,145		1,707
Maintenance	9,645		2,392
Appraisal services	—		—
Hardware and other	18		13
Total revenues	$	18,706	$	5,456

(In Thousands) First Quarter
Revenues:
  Software licenses and royalties $ 714
  Subscriptions 630
  Software services 1,707
  Maintenance 2,392
  Appraisal services —
  Hardware and other 13
        Total revenues $ 5,456

We also acquired all the assets of Civic, LLC ("MyCivic"), a company that provides software solutions to connect communities. The impact of this acquisition on our operating results is not considered material and is not included in the table above. The results of these acquisitions are included with the operating results of the ES segment from their dates of acquisition.

Software licenses and royalties

The following table sets forth a comparison of our software licenses and royalties revenue for the periods presented as of March 31:


	Three Months Ended						Change
	2020		2019		$		%
ES	$	15,951	$	18,522	$	(2,571)	(14)	%
A&T	2,786		3,271		(485)		(15)
Total software licenses and royalties revenue	$	18,737	$	21,793	$	(3,056)	(14)	%

First Quarter Change
($ in thousands) 2019 2018 $ %
ES $ 19,011
$ 20,689
$ (1,678 ) (8 )%
A&T 2,782
2,087
695
33
Total software licenses and royalties revenue $ 21,793
$ 22,776
$ (983 ) (4 )%

~~Excluding the results of acquisitions, software~~Software licenses and royalties revenue decreased ~~7.4%~~14% for the three months ended March 31, ~~2019,~~2020, compared to the prior year period. The decline ~~was~~in software licenses and royalties revenue for the three months ended March 31, 2020, is primarily ~~due~~attributed to a shift in the mix of new software contracts toward more subscription agreements compared to the prior year. Our total new contract value mix for the three months ended March 31, ~~2019,~~2020, was approximately ~~46%~~27% perpetual software license arrangements and approximately ~~54%~~73% subscription-based arrangements compared to total new contract value mix for the three months ended March 31, ~~2018,~~2019, of approximately ~~60%~~46% perpetual software license arrangements and approximately ~~40%~~54% subscription-based arrangements.

Although the mix of new contracts between subscription-based and perpetual license arrangements may vary from quarter to quarter and year to year, we expect our longer-term software license growth rate to slow as a growing number of clients choose our subscription-based options, rather than purchasing the software under a traditional perpetual software license arrangement. Subscription-based arrangements generally do not result in ~~lower software~~ license revenue in the initial year as compared to perpetual software license arrangements but generate higher overall revenue over the term of the contract.

Subscriptions

The following table sets forth a comparison of our subscriptions revenue for the periods presented as of March 31:


										Three Months Ended						Change
	First Quarter				Change					2020		2019		$		%
($ in thousands)	2019		2018		$		%
ES	$	64,642	$	46,683	$	17,959	38	%	ES	$	76,644	$	63,255	$	13,389	21	%
A&T	2,633		2,345		288		12		A&T	5,079		4,020		1,059		26
Total subscriptions revenue	$	67,275	$	49,028	$	18,247	37	%	Total subscriptions revenue	$	81,723	$	67,275	$	14,448	21	%

Subscriptions revenue primarily consists of revenue derived from our SaaS arrangements, which generally utilize the Tyler private cloud. As part of our subscription-based services, we also provide e-filing arrangements that simplify the filing and management of court related documents for courts and law offices. E-filing revenue is derived from transaction fees and fixed fee arrangements.

~~Excluding the results of acquisitions, subscriptions~~Subscriptions revenue grew ~~22%~~21% for the three months ending March 31, ~~2019,~~2020, compared to the prior year. New SaaS clients as well as existing clients who converted to our SaaS model provided the majority of the subscriptions revenue increase. In the three months ending March 31, ~~2019,~~2020, we added ~~128~~131 new SaaS clients and 1319 existing on-premises clients converted to our SaaS model. Since March 31, ~~2018,~~2019, we have added ~~416~~599 new SaaS clients while 84 existing on-premises clients converted to our SaaS model. Also, e-filing services and transaction-based fees from online payments contributed approximately ~~$2.2~~$2.8 million to the subscriptions revenue increase for the three months ended March 31, ~~2019,~~2020 due to the addition of new e-filing clients, as well as increased volumes ~~as the result~~ of ~~several existing clients mandating e-filing.~~online payments from utility billings.

Software services

The following table sets forth a comparison of our software services revenue for the periods presented as of March 31:

First Quarter Change
($ in thousands) 2019 2018 $ %
ES $ 41,967
$ 40,286
$ 1,681
4 %
A&T 6,476
5,653
823
15
Total software services revenue $ 48,443
$ 45,939
$ 2,504
5 %


	Three Months Ended						Change
	2020		2019		$		%
ES	$	44,949	$	40,456	$	4,493	11	%
A&T	7,184		7,987		(803)		(10)
Total software services revenue	$	52,133	$	48,443	$	3,690	8	%

Software services revenue primarily consists of professional services delivered in connection with implementing our software, converting client data, training client personnel, custom development activities and consulting. New clients who acquire our software generally also contract with us to provide the related software services. Existing clients also periodically purchase additional training, consulting and minor programming services. ~~Excluding the results of acquisitions, software~~Software services revenue ~~decreased 2%~~increased 8% for the three months ended March 31, ~~2019~~2020, compared to the prior year period. ~~The decline in software~~For the three months ended, the increase is due to higher new contract volume and the addition of professional services ~~is attributed~~staff to ~~an increase in~~grow our ~~client mix toward~~capacity to deliver backlog, partially offset by clients converting from on-premises license arrangements to SaaS and ~~subscription-based arrangements that require fewer~~some delays caused by the disruptions related to COVID-19. Our implementation ~~services.~~and support staff has grown by 290 employees since March 31, 2019.

Maintenance

The following table sets forth a comparison of our maintenance revenue for the periods presented as of March 31:


										Three Months Ended						Change
	First Quarter				Change					2020		2019		$		%
($ in thousands)	2019		2018		$		%
ES	$	94,012	$	87,813	$	6,199	7	%	ES	$	104,841	$	91,188	$	13,653	15	%
A&T	6,140		6,084		56		1		A&T	9,524		8,964		560		6
Total maintenance revenue	$	100,152	$	93,897	$	6,255	7	%	Total maintenance revenue	$	114,365	$	100,152	$	14,213	14	%

We provide maintenance and support services for our software products and certain third-party software. ~~Excluding the results of acquisitions, maintenance~~Maintenance revenue grew 4%14% for the three months ended March 31, ~~2019,~~2020, compared to the prior year period.

Maintenance revenue increased mainly due to contributions of maintenance revenue from recent acquisitions of $6.7 million. The remainder of the increase is attributed to annual maintenance rate increases and growth in our installed customer base from new software license sales partially offset by clients converting from on-premises license arrangements to SaaS.

Appraisal services

The following table sets forth a comparison of our appraisal services revenue for the periods presented as of March 31:

First Quarter Change
($ in thousands) 2019 2018 $ %
ES $ —
$ —
$ —
— %
A&T 5,214
5,394
(180 ) (3 )
Total appraisal services revenue $ 5,214
$ 5,394
$ (180 ) (3 )%


	Three Months Ended						Change
	2020		2019		$		%
ES	$	—	$	—	$	—	—	%
A&T	5,763		5,214		549		11
Total appraisal services revenue	$	5,763	$	5,214	$	549	11	%

Appraisal services revenue for the three months ended March 31, ~~2019, decreased~~2020, increased by 3%11%, compared to the prior year primarily due to the ~~successful completion~~addition of several new revaluation contracts started during the fourth quarter of 2019, offset somewhat by delays to several ongoing projects ~~in mid - 2018.~~as a result of shelter-in-place orders and social distancing restrictions related to COVID-19. The appraisal services business is somewhat cyclical and driven in part by statutory revaluation cycles in various states.

Cost of Revenues and Gross Margins

The following table sets forth a comparison of the key components of our cost of revenues for the periods presented as of March 31:


											Three Months Ended						Change
	First Quarter				Change						2020		2019		$		%
($ in thousands)	2019		2018		$			%
Software licenses and royalties	$	818	$	778	$	40		5	%	Software licenses and royalties	$	740	$	818	$	(78)	(10)	%
Acquired software	6,682		5,382		1,300			24		Acquired software	8,027		6,682		1,345		20
Software services, maintenance and subscriptions	117,160		106,085		11,075			10		Software services, maintenance and subscriptions	131,779		117,160		14,619		12
Appraisal services	3,452		3,781		(329		)	(9	)	Appraisal services	4,385		3,452		933		27
Hardware and other	2,906		2,343		563			24		Hardware and other	2,479		2,906		(427)		(15)
Total cost of revenues	$	131,018	$	118,369	$	12,649		11	%	Total cost of revenues	$	147,410	$	131,018	$	16,392	13	%

The following table sets forth a comparison of gross margin percentage by revenue type for the periods presented as of March 31:


	First Quarter							Three Months Ended
	2019		2018		Change			2020		2019		Change
Software licenses, royalties and acquired software	65.6	%	73.0	%	(7.4	)%	Software licenses, royalties and acquired software	53.2	%	65.6	%	(12.4)	%
Software services, maintenance and subscriptions	45.7		43.8		1.9		Software services, maintenance and subscriptions	46.9		45.7		1.2
Appraisal services	33.8		29.9		3.9		Appraisal services	23.9		33.8		(9.9)
Hardware and other	30.6		43.4		(12.8	)	Hardware and other	35.1		30.6		4.5
Overall gross margin	47.0	%	46.5	%	0.5	%	Overall gross margin	46.7	%	47.0	%	(0.3)	%

Software licenses, royalties and acquired software. Amortization expense for acquired software comprises the majority of costs of software licenses, royalties and acquired software. We do not have any direct costs associated with royalties. In the three months ended March 31, ~~2019,~~2020, our software licenses, royalties and acquired software gross margin decreased ~~7.4%~~12.4% compared to the prior year period due to ~~the decline in~~lower revenue from software licenses ~~revenues coupled with higher~~and increased amortization expense for acquired software resulting from acquisitions.

Software services, maintenance and subscriptions. Cost of software services, maintenance and subscriptions primarily consists of personnel costs related to installation of our software, conversion of client data, training client personnel and support activities and various other services such as custom client development and ongoing operation of SaaS and e-filing arrangements. The software services, maintenance and subscription gross margin in the three months ended March 31, ~~2019,~~2020, increased ~~1.9%~~1.2% from the comparable prior year period. ~~Excluding employees added through acquisitions, our~~Our implementation and support staff has grown by ~~104~~290 employees since March 31, ~~2018,~~2019, as we accelerated hiring to ensure that we are well-positioned to deliver our current backlog and anticipated new business. Costs related to maintenance and various other services such as SaaS and e-filing typically grow at a slower rate than related revenue due to leverage in the utilization of support and maintenance staff and economies of scale.

Appraisal services. Appraisal services revenue was approximately 2%2.1% of total revenue for the three months ended March 31, ~~2019.~~2020. The appraisal services gross margin for the three months ended March 31, ~~2019, increased 3.9%~~2020, decreased 9.9% compared to the same period in ~~2018.~~2019. During the three months ended March 31, ~~2019,~~2020, appraisal services gross margin ~~increased~~decreased due to staffing increases resulting from new revaluation projects, as well as lower ~~headcount~~staff utilization in March 2020 as a result of ~~appraisal staff.~~COVID-19 shelter-in place orders. The appraisal services business is somewhat cyclical and driven in part by statutory revaluation cycles in various states.

For the three months ended March 31, ~~2019,~~2020, our overall gross margin ~~increased 0.5%~~decreased 0.3% compared to the prior year period. ~~Our~~The decrease in overall margins is attributed to lower margins from software licenses due to lower software license revenue and higher amortization expense for acquired software resulting from acquisitions as well as staffing increases attributed to appraisal services. The decrease in overall gross margin ~~increase for the three month period~~ is ~~attributed to~~offset by a higher revenue mix for subscription revenues compared to the prior year period resulting in an increase in incremental margin related to software services, maintenance and subscriptions. Costs related to maintenance and various other services such as SaaS and e-filing typically grow at a slower rate than related revenue due to leverage in the utilization of support and maintenance staff and economies of scale. ~~The increase in overall margins are offset by lower margins from software licenses, in part due to higher amortization expense for acquired software resulting from acquisitions.~~

Selling, General and Administrative Expenses

Selling, general and administrative (“SG&A”) expenses consist primarily of salaries, employee benefits, travel, share-based compensation expense, commissions and related overhead costs for administrative and sales and marketing employees, as well as professional fees, trade show activities, advertising costs and other marketing related costs.

The following table sets forth a comparison of our SG&A expenses for the periods presented as of March 31:

First Quarter Change
($ in thousands) 2019 2018 $ %
Selling, general and administrative expenses $ 57,766
$ 47,604
$ 10,162
21 %


	Three Months Ended						Change
	2020		2019		$		%
Selling, general and administrative expenses	$	67,485	$	57,766	$	9,719	17	%

SG&A as a percentage of revenues was 24% for the three months ended March 31, 2020, compared to 23% for the three months ended March 31, ~~2019, compared to 22%~~2019. SG&A expense increased 17% for the three months ended March 31, ~~2018. SG&A expense increased 21% for the three months ended March 31, 2019.~~2020. This increase is mainly due to higher share-based compensation expense, increased staffing levels, and an increase in commission expense as a result of higher sales. ~~Excluding employees added with acquisitions, we~~We have added 5272 SG&A employees, mainly to our sales and finance teams, since March 31, ~~2018.~~2019. For the three months ended March 31, ~~2019,~~2020, stock compensation expense rose ~~$2.8~~$2.4 million compared to the same period in ~~2018,~~2019, mainly due to an increase in share-based awards issued in connection with our stock compensation plan coupled with the higher fair value of each share-based award due to the increase in our stock price.

Research and Development Expense

The following table sets forth a comparison of our research and development expense for the periods presented as of March 31:

First Quarter Change
($ in thousands) 2019 2018 $ %
Research and development expense $ 18,941
$ 13,048
$ 5,893
45 %


	Three Months Ended						Change
	2020		2019		$		%
Research and development expense	$	22,361	$	18,941	$	3,420	18	%

Research and development expense consists mainly of costs associated with development of new products and technologies from which we do not currently generate significant revenue.

Research and development expense in the three months ended March 31, ~~2019,~~2020, increased ~~45%~~18% compared to the prior period mainly due to a number of new Tyler product development initiatives across our product suites, as well as investments related to ~~newly~~recently acquired businesses. To support these initiatives, our research and development staff has grown by ~~211~~65 since March 31, ~~2018.~~2019.

Amortization of Other Intangibles

Acquisition intangibles are ~~composed~~comprised of the excess of the purchase price over the fair value of net tangible assets acquired that is primarily allocated to acquired software and customer and trade name intangibles. The remaining excess purchase price is allocated to goodwill that is not subject to amortization. Amortization expense related to acquired software is included with cost of revenues while amortization expense of customer and trade name intangibles is recorded as operating expense. ~~Increase~~The increase in amortization of other intangibles is primarily attributed to the ~~acquisition of Socrata, Inc., which~~recent acquisitions closed ~~during the second quarter of 2018.~~in 2019.

The following table sets forth a comparison of amortization of customer and trade name intangibles for the periods presented as of March 31:


	Three Months Ended						Change
	2020		2019		$		%
Amortization of other intangibles	$	5,392	$	4,850	$	542	11	%

First Quarter Change
($ in thousands) 2019 2018 $ %
Amortization of other intangibles $ 4,850
$ 3,315
$ 1,535
46 %

Other Income, Net

The following table sets forth a comparison of our other income, net, for the periods presented as of March 31:


	Three Months Ended						Change
	2020		2019		$		%
Other income, net	$	990	$	586	$	404	69

First Quarter Change
($ in thousands) 2019 2018 $ %
Other income, net $ 586
$ 599
$ (13 ) (2 )%

Other income, net, is comprised of interest income from invested cash net of interest expense and non-usage and other fees associated with our revolving credit ~~agreement net of interest income from invested cash.~~agreement. The ~~change~~increase in other income, net, in the three months ended March 31, ~~2019,~~2020, compared to the prior period is ~~due~~attributed to the increased interest ~~expense~~income from ~~new debt outstanding coupled with lower~~higher levels of invested ~~cash.~~cash, offset somewhat by lower interest rates.

Income Tax Provision

The following table sets forth a comparison of our income tax provision for the periods presented as of March 31:

First Quarter Change
($ in thousands) 2019 2018 $ %
Income tax provision $ 7,729
$ 1,612
$ 6,117
379 %

Effective income tax rate 22.0 % 4.1 %


	Three Months Ended								Change
	2020			2019			$		%
Income tax (benefit) provision	$	(12,667)		$	7,729		$	(20,396)	NM

Effective income tax rate	(36.3)		%	22.0		%

The ~~increase~~change in effective tax rate for the three months ended March 31, ~~2019,~~2020, as compared to the same period in ~~2018,~~2019, was principally ~~due to~~driven by an increase in the ~~decrease in~~ excess tax ~~benefit~~benefits related to stock ~~option exercises.~~incentive awards. The effective income tax rates for the three months ended March 31, ~~2019~~2020 and ~~2018,~~2019, respectively, were different from the statutory United States federal income tax ~~rates~~rate of 21% due to excess tax benefits related to stock ~~option exercises,~~incentive awards, state income taxes, non-deductible business expenses, and the tax benefit of research tax credits. The excess tax ~~benefit~~benefits related to stock ~~option exercises~~incentive awards realized ~~was~~were $22.1 million for the three months ended March 31, 2020, compared to $1.7 million for the three months ended March 31, ~~2019, compared to $9.1 million for the three months ended March 31, 2018.~~2019. Excluding the excess tax benefits, the effective rate was 27.0% for the three months ended March 31, 2020, compared to 26.8% for the three months ended March 31, ~~2019, compared~~2019.

The Coronavirus Aid, Relief and Economic Security ("CARES") Act, which was signed into law on March 27, 2020, provides an estimated $2.2 trillion to ~~27.2%~~fight the COVID-19 pandemic and stimulate the US economy. The assistance includes tax relief and government loans, and investments and grants for entities in affected industries (e.g., health care, airlines). The business tax provisions of the ~~three months ended March~~Act include temporary changes to income and non-income based tax laws, including the ability to utilize net operating losses, interest expense deductions, alternative minimum tax credit refunds, charitable contributions, and depreciation of qualified improvement property. Measures not related to income-based taxes include (1) allowing an employer to pay its share of Social Security payroll taxes that would otherwise be due from the date of enactment through December 31, ~~2018.~~

2020, over the following two years and (2) allowing eligible employers subject to closure due to the COVID-19 pandemic to receive a 50% credit on qualified wages against their employment taxes each quarter, with any excess credits eligible for refunds. We evaluated the CARES Act provisions and the enactment resulted in no income tax adjustments. We do not believe that the income tax implications will be significant to our overall income tax liability.

FINANCIAL CONDITION AND LIQUIDITY

As of March 31, ~~2019,~~2020, we had cash and cash equivalents of ~~$39.4~~$302.0 million compared to ~~$134.3~~$232.7 million at December 31, ~~2018.~~2019. We also had ~~$81.0~~$90.6 million invested in investment grade corporate and municipal bonds as of March 31, ~~2019.~~2020. These investments mature ranging through ~~2022~~,2023, and we intend to hold these investments until maturity. As of March 31, ~~2019,~~2020, we believe our cash from operating activities, revolving line of credit, cash on hand and access to the capital markets provides us with sufficient flexibility to meet our long-term financial needs.

The following table sets forth a summary of cash flows for the three months ended March 31:


(in thousands)	2019			2018
								2020		2019
Cash flows provided (used) by:							Cash flows provided (used) by:
Operating activities	$	23,957		$	44,631		Operating activities	$	56,706	$	23,957
Investing activities	(194,890		)	(41,037		)	Investing activities	(15,007)		(194,890)
Financing activities	76,091			21,096			Financing activities	27,604		76,091
Net (decrease) increase in cash and cash equivalents	$	(94,842	)	$	24,690
Net increase (decrease) in cash and cash equivalents							Net increase (decrease) in cash and cash equivalents	$	69,303	$	(94,842)

Net cash provided by operating activities continues to be our primary source of funds to finance operating needs and capital expenditures. Other potential capital resources include cash on hand, public and private issuances of debt or equity securities, and bank borrowings. It is possible that our ability to access the capital and credit markets in the future may be limited by economic conditions or other factors. We believe that cash provided by operating activities, cash on hand and available credit are sufficient to fund our working capital requirements, capital expenditures, income tax obligations, and share repurchases for at least the next twelve months.

For the three months ended March 31, ~~2019,~~2020, operating activities provided cash of ~~$24.0~~$56.7 million. Operating activities that provided cash were primarily comprised of net income of ~~$27.3~~$47.6 million, non-cash depreciation and amortization charges of ~~$17.3~~$20.0 million, ~~and~~ non-cash share-based compensation expense of ~~$14.4~~$17.3 million and a non-cash decrease in operating lease right-of-use assets of $1.5 million. Working capital, excluding cash, increased approximately ~~$35.1~~$29.6 million mainly due to the decline in deferred revenue balances, the timing of payments related to bonuses and prepaid commissions, and the deferred taxes associated with stock option activity during the period. These increases were offset by collections of annual maintenance renewals and subscription renewal billings that are billed in the fourth ~~quarter, as well as the timing of income tax payments.~~quarter.

Our days sales outstanding (“DSO”) was 104 days at March 31, ~~2019,~~2020, compared to ~~111~~117 days at December 31, ~~2018~~2019 and 88104 days at March 31, ~~2018.~~2019. The decrease in DSO compared to December 31, ~~2018,~~2019, is primarily attributed to our maintenance billing cycle typically peaking at its highest level in June and second highest level in December of each year and is followed by collections in the subsequent quarter. DSO is calculated based on quarter-end accounts receivable divided by the quotient of annualized quarterly revenues divided by 360 days. ~~The increase~~

Investing activities used cash of $15.0 million in ~~DSO compared to~~the three months ending March 31, ~~2018, is mainly due~~2020. Approximately $9.3 million was invested in property and equipment, including $4.8 million related to ~~an increase~~real estate. In addition, approximately $1.3 million of software development was capitalized in ~~unbilled receivables attributed~~the quarter. Proceeds of $15 million for the sale of the investment in convertible preferred stock representing a 20% interest in Record Holdings to ~~an increase~~BFTR, LLC, a wholly owned subsidiary of Bison Capital Partners V.L.P. During the same period, we purchased $10 million in ~~software services contracts accounted~~common stock representing a 18% interest in BFTR, LLC. The remaining additions were for ~~using progress-to-completion method~~computer equipment and furniture and fixtures in support of ~~revenue recognition~~internal growth, particularly with respect to data centers supporting growth in ~~which the services are performed in one accounting period, but the billing normally occurs subsequently in another accounting period.~~ our cloud-based offerings.

Investing activities used cash of $194.9 million in the three months ending March 31, 2019. On February 28, 2019, we acquired all of the capital stock of MicroPact. The total purchase price, net of cash acquired of $2.0 million, was approximately $204.2 million, including $197.5 million paid in cash, accrued contingent consideration of $7.0 million and $1.7 million accrued for certain holdbacks. On February 1, 2019, we acquired all the assets of MyCivic. The purchase price was $3.7 million of which $3.6 million was paid in cash and approximately $90,000 was accrued for a working capital holdback. Approximately $12.3 million was invested in property and equipment, including $8.7 million related to real estate. Approximately $690,000 of software development was capitalized in the quarter. The remaining additions were for computer equipment and furniture and fixtures in support of internal growth, particularly with respect to data centers supporting growth in our cloud-based offerings.

~~Investing~~Financing activities ~~used~~provided cash of ~~$41.0~~$27.6 million in the three months ~~ending~~ended March 31, ~~2018. Approximately $8.9~~2020, and were comprised of proceeds from stock option exercises and employee stock purchase plan activity. We paid $5.6 million ~~was invested~~ in ~~property and equipment including $891,000~~contingent consideration resulting from the MicroPact acquisition. During the three months ended March 31, 2020, we repurchased approximately 59,000 shares of our common stock for ~~real estate construction costs. The remaining additions were for computer equipment and furniture and fixtures in support~~an aggregate purchase price of ~~internal growth, particularly~~$15.5 million, with ~~respect to data centers supporting growth in our cloud-based offerings.~~

an average price per share of $263.28.

Financing activities provided cash of $76.1 million in the three months ended March 31, 2019, and were comprised of purchases of treasury shares, net borrowings from our revolving line of credit, proceeds from stock option exercises and employee stock purchase plan activity. During the three months ended March 31, 2019, we repurchased approximately 72,000 shares of our common stock for an aggregate purchase price of $14.3 million, with an average price per share of $199.03.

Financing activities provided cash of $21.1 million in the three months ended March 31, 2018, and were comprised of proceeds from stock option exercises and employee stock purchase plan activity. We did not repurchase any shares of our common stock during the three months ended March 31, 2018.

In February 2019, our board of directors authorized the repurchase of an additional 1.5 million shares of Tyler common stock. The repurchase program, which was approved by our board of directors, was originally announced in October 2002 and was amended at various times from 2003 through 2019. As of March 31, ~~2019,~~2020, we ~~had~~have authorization from our board of directors to repurchase up to 2.6 million additional shares of Tyler common stock. Our share repurchase program allows us to repurchase shares at our discretion. Market conditions influence the timing of the buybacks and the number of shares repurchased, as well as the volume of employee stock option exercises. Share repurchases are generally funded using our existing cash balances and borrowings under our credit facility and may occur through open market purchases and transactions structured through investment banking institutions, privately negotiated transactions and/or other mechanisms. There is no expiration date specified for the authorization, and we intend to repurchase stock under the plan from time to time.

We made tax payments of ~~$88,000~~$176,000 and ~~$218,000~~$88,000 in the three months ended March 31, ~~2019,~~2020, and ~~2018,~~2019, respectively.

On September 30, 2019, we entered into a $400 million credit agreement with various lender parties and Wells Fargo Bank, National Association, as Administrative Agent (the “Credit Facility”). The Credit Facility provides for a revolving credit line up to $400 million, including a $25 million sublimit for letters of credit. The Credit Facility matures on September 30, 2024.

We anticipate that ~~2019~~2020 capital spending will be between ~~$48~~$36 million and ~~$50~~$38 million, including approximately ~~$22~~$9 million related to real estate and approximately $6$7 million of capitalized software development. We expect the majority of the other capital spending will consist of computer equipment and software for infrastructure replacements and expansion. Capital spending is expected to be funded from existing cash balances and cash flows from operations.

From time to time we engage in discussions with potential acquisition candidates. In order to pursue such opportunities, which could require significant commitments of capital, we may be required to incur debt or to issue additional potentially dilutive securities in the future. No assurance can be given as to our future acquisition opportunities and how such opportunities will be financed.

We lease office facilities, as well as transportation and other equipment used in our operations under non-cancelable operating lease agreements expiring at various dates through ~~2026.~~2028.

ITEM 3. Quantitative and Qualitative Disclosures About Market Risk

Market risk represents the risk of loss that may affect us due to adverse changes in financial market prices and interest rates.

As of March 31, ~~2019,~~2020, we had no outstanding borrowings ~~of $85.0 million at interest rates of approximately 3.80%~~ under ~~a 30-day LIBOR contract. As of March 31, 2019,~~our Credit Facility and available borrowing capacity under the Credit ~~Facility~~Agreement was ~~$215.0~~$400.0 million.

~~Loans~~Borrowings under the Credit Facility bear interest at ~~Tyler’s option, at~~ a ~~per annum~~ rate of either (1) ~~the~~ Wells Fargo ~~Bank~~Bank’s prime rate (subject to certain higher rate determinations) plus a margin of ~~0.25%~~0.125% to ~~1.00%~~0.75% or (2) the ~~30, 60, 90~~one-, two-, three-, or ~~180-day~~six-month LIBOR rate plus a margin of ~~1.25%~~1.125% to ~~2.00%~~1.75%.

During the three months ended March 31, ~~2019,~~2020, our effective average interest rate for borrowings was ~~3.78%~~3.83%. As of March 31, ~~2019,~~2020, our interest rate was ~~5.75%~~3.38% under the Wells Fargo Bank prime ~~rate. The Credit Facility is secured by substantially all of our assets.~~rate and approximately 2.12% under the 30-day LIBOR option.

ITEM 4. Controls and Procedures

Evaluation of Disclosure Controls and Procedures

We maintain disclosure controls and procedures (as defined in Rule 13a-15(e) of the Securities Exchange Act) designed to provide reasonable assurance that the information required to be disclosed by us in the reports we file or submit under the Exchange Act is recorded, processed, summarized and reported within the time period specified in the SEC’s rules and forms. These include controls and procedures designed to ensure that this information is accumulated and communicated to our management, including our Chief Executive Officer and Chief Financial Officer, as appropriate to allow timely decisions regarding required disclosures. Management, with the participation of the Chief Executive Officer and Chief Financial Officer, evaluated the effectiveness of our disclosure controls and procedures as of the end of the period covered by this report. Based on this evaluation, the Chief Executive Officer and Chief Financial Officer have concluded that our disclosure controls and procedures were effective as of March 31, ~~2019.~~

2020.

Changes in Internal Control over Financial Reporting

There were no changes in our internal control over financial reporting (as defined in Rule 13a-15(f) of the Exchange Act) during the three months ended March 31, ~~2019,~~2020, that have materially affected, or are reasonably likely to materially affect, our internal control over financial reporting.

Part II. OTHER INFORMATION

ITEM 1. Legal Proceedings

Other than routine litigation incidental to our business, there are no material legal proceedings pending to which we are party or to which any of our properties are subject.

ITEM 1A. Risk Factors

In addition to the other information set forth in this report, one should carefully consider the discussion of various risks and uncertainties contained in Part I, “Item 1A. Risk Factors” in our ~~2018~~2019 Annual Report on Form 10-K. We believe those risk factors are the most relevant to our business and could cause our results to differ materially from the forward-looking statements made by us. Please note, however, that those are not the only risk factors facing us. Additional risks that we do not consider material, or of which we are not currently aware, may also have an adverse impact on us. Our business, financial condition and results of operations could be seriously harmed if any of these risks or uncertainties actually occurs or materializes. In that event, the market price for our common stock could decline, and our shareholders may lose all or part of their investment. During the three months ended March 31, ~~2019,~~2020, except for the risk factors described below, there were no material changes in the information regarding risk factors contained in our Annual Report on Form 10-K for the year ended December 31, ~~2018.~~2019.

COVID-19 will adversely affect our business and results of operations.

We expect that the global emergence of COVID-19 (novel coronavirus) will negatively impact our business and financial results in fiscal year 2020. As the virus has spread, it has resulted in authorities implementing numerous measures to contain the virus, including travel bans and restrictions, quarantines, shelter-in-place orders, and business limitations and shutdowns. While we are unable to accurately predict the full impact that COVID-19 will have on our results from operations, financial condition, liquidity and cash flows due to numerous uncertainties, including the duration and severity of the pandemic and containment measures and associated compliance, we do expect the pandemic will negatively impact our revenues and other financial results.

We expect to see some impact on our business in the near term, with possible delays in government procurement processes and delays in implementations caused by travel restrictions, closed offices, or clients shifting focus to more pressing issues.

We expect appraisal and software implementations projects delays as clients put projects on hold or slow projects by extending go-lives dates. While we have the ability to deliver most of our professional services remotely, some of our professional services, including appraisal assessments, are more effective when performed on-site, and certain clients insist on on-site services in any event. In addition, some professional services relate to training and require the availability of the client. We expect a negative impact on our software services revenue and appraisal services and respective margins throughout the fiscal year 2020. Also, we expect software licenses and subscriptions revenues to be negatively affected due to delays in procurement processes. Our clients who are negatively impacted by the virus may request changes to payment terms, negatively impacting the timing of collections of accounts receivables in future periods. For the three months ended March 31, 2020, 71% of our total revenue and earnings are relatively predictable as a result of our subscription and maintenance revenue, which is recurring in nature, and for most of first quarter 2020, our results were not materially impacted by COVID-19; thus, the effect of the COVID-19 pandemic will not be fully reflected in our results of operations and overall financial performance until future periods.

ITEM 2. Unregistered Sales of Equity Securities and Use of Proceeds

None

ITEM 3. Defaults Upon Senior Securities

None

ITEM 4. Submission of Matters to a Vote of Security Holders

None

ITEM 5. Other Information

None

ITEM 6. Exhibits



Exhibit 31.1						Certification Pursuant to Section 302 of the Sarbanes-Oxley Act of 2002

Exhibit 31.2						Certification Pursuant to Section 302 of the Sarbanes-Oxley Act of 2002

Exhibit 32.1						Certifications Pursuant Certifications Pursuant to 18 U.S.C. Section 1350, as adopted Pursuant to Section 906 of the Sarbanes-Oxley Act of 2002

~~Exhibit 10.1~~						Agreement and plan of merger by and among Tyler Technologies, Inc., TMP Subsidiary Inc., MP Holdings Parent, Inc. (filed as Exhibit 10.7 to our Form 10-K dated Feb 20, 2019 and incorporated by reference herein).
Exhibit 101.INS						Inline XBRL Instance Document - the Instance Document does not appear in the interactive data file because its XBRL tags, including Cover Page XBRL tags, are embedded within the Inline XBRL Document.

Exhibit ~~101~~101.SCH						~~Instance Document~~Inline XBRL Taxonomy Extension Schema Document.

Exhibit ~~101~~101.CAL						~~Schema Document~~Inline XBRL Taxonomy Extension Calculation Linkbase Document.

Exhibit ~~101~~101.LAB						~~Calculation~~Inline XBRL Extenstion Labels Linkbase ~~Document~~Document.

Exhibit ~~101~~101.DEF						~~Labels~~Inline XBRL Taxonomy Extension Definition Linkbase ~~Document~~Document.

Exhibit ~~101~~101.PRE						~~Definition~~Inline XBRL Taxonomy Extension Presentation Linkbase ~~Document~~Document.

Exhibit ~~101~~104						~~Presentation Linkbase Document~~Cover Page Interactive Data File (formatted as Inline XBRL and contained in Exhibit 101).

SIGNATURES

Pursuant to the requirements of the Securities Exchange Act of 1934, the registrant has duly caused this report to be signed on its behalf by the undersigned thereunto duly authorized.



			TYLER TECHNOLOGIES, INC.
By:			/s/ Brian K. Miller
			Brian K. Miller
			Executive Vice President and Chief Financial Officer
			(principal financial officer and an authorized signatory)

Date: ~~May 8, 2019~~April 29, 2020



	Three Months Ended March 31, 2019
Balance, beginning of period December 31, 2018	$	4,647
Provisions for losses - accounts receivable	1,148
Collection of accounts previously written off	(545		)
Deductions for accounts charged off or credits issued	(558		)
Balance, end of period	$	4,692



	January 1, 2019
ROU Operating assets	$	15,633
Short-term lease liability	(4,344		)
Long-term lease liability	(12,405		)
Retained earnings	$	(1,116	)



(In thousands)
Cash	$	1,983
Accounts receivable	11,852
Other current assets	8,979
Other noncurrent assets	10,417
Identifiable intangible assets	118,843
Goodwill	82,029
Accounts payable	(602		)
Accrued expenses	(2,432		)
Other noncurrent liabilities	(8,879		)
Deferred revenue	(9,898		)
Deferred tax liabilities, net	(6,144		)
Total consideration	$	206,148



	March 31, 2019
	2019

Assets:
Operating lease right-of-use assets	$	20,067
Liabilities:
Operating leases, short-term	5,777
Operating leases, long-term	18,956
Total lease liabilities	$	24,733



Year ending December 31,	Amount

2019 (Remaining 2019)	$	5,316
2020	6,579
2021	5,293
2022	3,375
2023	2,716
Thereafter	3,989
Total lease payments	27,268
Less: Interest	(2,535		)
Present value of operating lease liabilities	$	24,733



	March 31, 2019
Balance, beginning of period December 31, 2018	$	350,936
Deferral of revenue	167,975
Recognition of deferred revenue	(198,569		)
Balance, end of period	$	320,342