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UNITED STATES
SECURITIES AND EXCHANGE COMMISSION
Washington, D.C. 20549 

FORM 10-Q
QUARTERLY REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934
For the quarterly period ended JuneSeptember 30, 2020
OR
 
TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934
For the transition period from___to___
Commission file number 0-24000

ERIE INDEMNITY COMPANY
(Exact name of registrant as specified in its charter)

Pennsylvania25-0466020
(State or other jurisdiction of(IRS Employer
incorporation or organization)Identification No.)

100 Erie Insurance Place,Erie,Pennsylvania16530
(Address of principal executive offices)(Zip Code)

814870-2000
(Registrant’s telephone number, including area code)

Not applicable
(Former name, former address and former fiscal year, if changed since last report)
 
Securities registered pursuant to Section 12(b) of the Act:
Class A common stock,stated value $0.0292 per shareERIENASDAQ Stock Market, LLC
(Title of each class)(Trading Symbol)(Name of each exchange on which registered)
Indicate by check mark whether the registrant (1) has filed all reports required to be filed by Section 13 or 15(d) of the Securities Exchange Act of 1934 during the preceding 12 months (or for such shorter period that the registrant was required to file such reports), and (2) has been subject to such filing requirements for the past 90 days. Yes ☒ No ☐ 

Indicate by check mark whether the registrant has submitted electronically every Interactive Data File required to be submitted pursuant to Rule 405 of Regulation S-T during the preceding 12 months (or for such shorter period that the registrant was required to submit such files). Yes ☒ No ☐ 

Indicate by check mark whether the registrant is a large accelerated filer, an accelerated filer, a non-accelerated filer, smaller reporting company, or an emerging growth company.  See the definitions of "large accelerated filer," "accelerated filer," "smaller reporting company," and "emerging growth company" in Rule 12b-2 of the Exchange Act. (Check one):
Large accelerated filerAccelerated filerNon-accelerated filer
Smaller reporting companyEmerging growth company

If an emerging growth company, indicate by check mark if the registrant has elected not to use the extended transition period for complying with any new or revised financial accounting standards provided pursuant to Section 13(a) of the Exchange Act. ☐

Indicate by check mark whether the registrant is a shell company (as defined in Rule 12b-2 of the Exchange Act). Yes ☐ No ☒ 

The number of shares outstanding of the registrant’s Class A Common Stock as of the latest practicable date was 46,189,068 at July 24,October 23, 2020.
 
The number of shares outstanding of the registrant’s Class B Common Stock as of the latest practicable date was 2,542 at July 24,October 23, 2020.


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PART I. FINANCIAL INFORMATION

ITEM 1.    FINANCIAL STATEMENTS

ERIE INDEMNITY COMPANY
STATEMENTS OF OPERATIONS (UNAUDITED)
(dollars in thousands, except per share data)
Three months endedSix months endedThree months endedNine months ended
June 30,June 30,September 30,September 30,
20202019202020192020201920202019
Operating revenueOperating revenue  Operating revenue  
Management fee revenue - policy issuance and renewal services, net
Management fee revenue - policy issuance and renewal services, net
$483,795  $480,513  $927,545  $911,496  
Management fee revenue - policy issuance and renewal services, net
$484,551 $474,427 $1,412,096 $1,385,923 
Management fee revenue - administrative services, netManagement fee revenue - administrative services, net14,813  14,195  29,584  28,146  Management fee revenue - administrative services, net14,910 14,430 44,494 42,576 
Administrative services reimbursement revenueAdministrative services reimbursement revenue151,965  146,095  303,519  288,575  Administrative services reimbursement revenue147,710 142,730 451,229 431,305 
Service agreement revenueService agreement revenue6,446  6,907  13,108  13,599  Service agreement revenue6,310 7,155 19,418 20,754 
Total operating revenueTotal operating revenue657,019  647,710  1,273,756  1,241,816  Total operating revenue653,481 638,742 1,927,237 1,880,558 
Operating expensesOperating expensesOperating expenses
Cost of operations - policy issuance and renewal servicesCost of operations - policy issuance and renewal services413,865  405,005  793,357  770,509  Cost of operations - policy issuance and renewal services409,546 390,105 1,202,903 1,160,614 
Cost of operations - administrative servicesCost of operations - administrative services151,965  146,095  303,519  288,575  Cost of operations - administrative services147,710 142,730 451,229 431,305 
Total operating expensesTotal operating expenses565,830  551,100  1,096,876  1,059,084  Total operating expenses557,256 532,835 1,654,132 1,591,919 
Operating incomeOperating income91,189  96,610  176,880  182,732  Operating income96,225 105,907 273,105 288,639 
Investment incomeInvestment incomeInvestment income
Net investment incomeNet investment income7,373  8,030  15,742  16,547  Net investment income7,030 8,652 22,772 25,199 
Net realized investment gains (losses)6,526  1,302  (4,280) 3,805  
Net realized investment gainsNet realized investment gains5,915 1,696 1,635 5,501 
Net impairment losses recognized in earningsNet impairment losses recognized in earnings(17) (84) (3,070) (162) Net impairment losses recognized in earnings(122)(31)(3,192)(193)
Equity in (losses) earnings of limited partnerships(2,329) 404  (6,034) (743) 
Equity in earnings (losses) of limited partnershipsEquity in earnings (losses) of limited partnerships3,615 3,289 (2,419)2,546 
Total investment incomeTotal investment income11,553  9,652  2,358  19,447  Total investment income16,438 13,606 18,796 33,053 
Interest expense, netInterest expense, net 272   721  Interest expense, net111 832 
Other (expense) incomeOther (expense) income(258) 48  (624) 95  Other (expense) income(964)100 (1,588)195 
Income before income taxesIncome before income taxes102,482  106,038  178,609  201,553  Income before income taxes111,696 119,502 290,305 321,055 
Income tax expenseIncome tax expense20,505  18,284  37,306  38,488  Income tax expense22,480 25,333 59,786 63,821 
Net incomeNet income$81,977  $87,754  $141,303  $163,065  Net income$89,216 $94,169 $230,519 $257,234 
Net income per shareNet income per share  Net income per share  
Class A common stock – basicClass A common stock – basic$1.76  $1.88  $3.03  $3.50  Class A common stock – basic$1.92 $2.02 $4.95 $5.52 
Class A common stock – dilutedClass A common stock – diluted$1.57  $1.68  $2.70  $3.12  Class A common stock – diluted$1.71 $1.80 $4.41 $4.92 
Class B common stock – basic and diluted$264  $283  $455  $525  
Class B common stock – basicClass B common stock – basic$287 $303 $742 $829 
Class B common stock – dilutedClass B common stock – diluted$287 $303 $742 $828 
Weighted average shares outstanding – BasicWeighted average shares outstanding – Basic  Weighted average shares outstanding – Basic  
Class A common stockClass A common stock46,187,808  46,188,994  46,188,299  46,188,668  Class A common stock46,189,030 46,189,006 46,188,544 46,188,767 
Class B common stockClass B common stock2,542  2,542  2,542  2,542  Class B common stock2,542 2,542 2,542 2,542 
Weighted average shares outstanding – DilutedWeighted average shares outstanding – Diluted  Weighted average shares outstanding – Diluted  
Class A common stockClass A common stock52,302,981  52,314,700  52,313,667  52,313,371  Class A common stock52,310,429 52,325,125 52,312,588 52,317,275 
Class B common stockClass B common stock2,542  2,542  2,542  2,542  Class B common stock2,542 2,542 2,542 2,542 
Dividends declared per shareDividends declared per share  Dividends declared per share  
Class A common stockClass A common stock$0.965  $0.90  $1.93  $1.80  Class A common stock$0.965 $0.90 $2.895 $2.70 
Class B common stockClass B common stock$144.75  $135.00  $289.50  $270.00  Class B common stock$144.75 $135.00 $434.25 $405.00 

See accompanying notes to Financial Statements. See Note 12, "Accumulated Other Comprehensive Income (Loss)", for amounts reclassified out of accumulated other comprehensive income (loss) into the Statements of Operations. 
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ERIE INDEMNITY COMPANY
STATEMENTS OF COMPREHENSIVE INCOME (UNAUDITED)
(in thousands)
Three months endedSix months endedThree months endedNine months ended
June 30,June 30,September 30,September 30,
20202019202020192020201920202019
Net incomeNet income$81,977  $87,754  $141,303  $163,065  Net income$89,216 $94,169 $230,519 $257,234 
Other comprehensive income, net of taxOther comprehensive income, net of tax  Other comprehensive income, net of tax  
Change in unrealized holding gains on available-for-sale securitiesChange in unrealized holding gains on available-for-sale securities37,451  2,579  5,215  8,057  Change in unrealized holding gains on available-for-sale securities6,143 2,330 11,358 10,387 
Amortization of prior service costs and net actuarial loss on pension and other postretirement plansAmortization of prior service costs and net actuarial loss on pension and other postretirement plans2,660  1,231  5,320  2,463  Amortization of prior service costs and net actuarial loss on pension and other postretirement plans2,659 1,231 7,979 3,694 
Total other comprehensive income, net of taxTotal other comprehensive income, net of tax40,111  3,810  10,535  10,520  Total other comprehensive income, net of tax8,802 3,561 19,337 14,081 
Comprehensive incomeComprehensive income$122,088  $91,564  $151,838  $173,585  Comprehensive income$98,018 $97,730 $249,856 $271,315 
 
See accompanying notes to Financial Statements. See Note 12, "Accumulated Other Comprehensive Income (Loss)", for amounts reclassified out of accumulated other comprehensive income (loss) into the Statements of Operations.
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ERIE INDEMNITY COMPANY
STATEMENTS OF FINANCIAL POSITION
(dollars in thousands, except per share data)
June 30,December 31,September 30,December 31,
2020201920202019
AssetsAssets(Unaudited)Assets(Unaudited)
Current assets:Current assets:Current assets:
Cash and cash equivalentsCash and cash equivalents$257,738  $336,739  Cash and cash equivalents$216,355 $336,739 
Available-for-sale securitiesAvailable-for-sale securities27,409  32,810  Available-for-sale securities13,429 32,810 
Equity securitiesEquity securities1,416  2,381  Equity securities2,381 
Receivables from Erie Insurance Exchange and affiliates, netReceivables from Erie Insurance Exchange and affiliates, net506,690  468,636  Receivables from Erie Insurance Exchange and affiliates, net501,192 468,636 
Prepaid expenses and other current assetsPrepaid expenses and other current assets60,668  44,943  Prepaid expenses and other current assets52,008 44,943 
Federal income taxes recoverableFederal income taxes recoverable 462  Federal income taxes recoverable3,965 462 
Accrued investment incomeAccrued investment income5,317  5,433  Accrued investment income5,973 5,433 
Total current assetsTotal current assets859,238  891,404  Total current assets792,922 891,404 
Available-for-sale securities, netAvailable-for-sale securities, net777,416  697,891  Available-for-sale securities, net894,625 697,891 
Equity securitiesEquity securities73,973  64,752  Equity securities94,435 64,752 
Limited partnership investmentsLimited partnership investments15,463  26,775  Limited partnership investments10,006 26,775 
Fixed assets, netFixed assets, net246,572  221,379  Fixed assets, net254,908 221,379 
Agent loans, netAgent loans, net58,602  60,978  Agent loans, net58,339 60,978 
Deferred income taxes, netDeferred income taxes, net18,895  17,186  Deferred income taxes, net21,618 17,186 
Other assetsOther assets32,702  35,875  Other assets32,489 35,875 
Total assetsTotal assets$2,082,861  $2,016,240  Total assets$2,159,342 $2,016,240 
Liabilities and shareholders' equityLiabilities and shareholders' equityLiabilities and shareholders' equity
Current liabilities:Current liabilities:Current liabilities:
Commissions payableCommissions payable$282,436  $262,963  Commissions payable$275,594 $262,963 
Agent bonusesAgent bonuses60,264  96,053  Agent bonuses85,709 96,053 
Accounts payable and accrued liabilitiesAccounts payable and accrued liabilities137,745  134,957  Accounts payable and accrued liabilities148,075 134,957 
Dividends payableDividends payable44,940  44,940  Dividends payable44,940 44,940 
Contract liabilityContract liability36,625  35,938  Contract liability37,420 35,938 
Deferred executive compensationDeferred executive compensation9,674  10,882  Deferred executive compensation12,701 10,882 
Federal income taxes payable15,441   
Current portion of long-term borrowingsCurrent portion of long-term borrowings1,998  1,979  Current portion of long-term borrowings2,021 1,979 
Total current liabilitiesTotal current liabilities589,123  587,712  Total current liabilities606,460 587,712 
Defined benefit pension plansDefined benefit pension plans161,458  145,659  Defined benefit pension plans169,358 145,659 
Long-term borrowingsLong-term borrowings94,849  95,842  Long-term borrowings94,337 95,842 
Contract liabilityContract liability18,826  18,435  Contract liability19,140 18,435 
Deferred executive compensationDeferred executive compensation9,571  13,734  Deferred executive compensation11,335 13,734 
Other long-term liabilitiesOther long-term liabilities14,895  21,605  Other long-term liabilities11,495 21,605 
Total liabilitiesTotal liabilities888,722  882,987  Total liabilities912,125 882,987 
Shareholders’ equityShareholders’ equityShareholders’ equity
Class A common stock, stated value $0.0292 per share; 74,996,930 shares authorized; 68,299,200 shares issued; 46,189,068 shares outstandingClass A common stock, stated value $0.0292 per share; 74,996,930 shares authorized; 68,299,200 shares issued; 46,189,068 shares outstanding1,992  1,992  Class A common stock, stated value $0.0292 per share; 74,996,930 shares authorized; 68,299,200 shares issued; 46,189,068 shares outstanding1,992 1,992 
Class B common stock, convertible at a rate of 2,400 Class A shares for one Class B share, stated value $70 per share; 3,070 shares authorized; 2,542 shares issued and outstandingClass B common stock, convertible at a rate of 2,400 Class A shares for one Class B share, stated value $70 per share; 3,070 shares authorized; 2,542 shares issued and outstanding178  178  Class B common stock, convertible at a rate of 2,400 Class A shares for one Class B share, stated value $70 per share; 3,070 shares authorized; 2,542 shares issued and outstanding178 178 
Additional paid-in-capitalAdditional paid-in-capital16,487  16,483  Additional paid-in-capital16,487 16,483 
Accumulated other comprehensive lossAccumulated other comprehensive loss(106,333) (116,868) Accumulated other comprehensive loss(97,531)(116,868)
Retained earningsRetained earnings2,427,905  2,377,558  Retained earnings2,472,181 2,377,558 
Total contributed capital and retained earningsTotal contributed capital and retained earnings2,340,229  2,279,343  Total contributed capital and retained earnings2,393,307 2,279,343 
Treasury stock, at cost; 22,110,132 shares heldTreasury stock, at cost; 22,110,132 shares held(1,162,546) (1,158,910) Treasury stock, at cost; 22,110,132 shares held(1,162,917)(1,158,910)
Deferred compensationDeferred compensation16,456  12,820  Deferred compensation16,827 12,820 
Total shareholders’ equityTotal shareholders’ equity1,194,139  1,133,253  Total shareholders’ equity1,247,217 1,133,253 
Total liabilities and shareholders’ equityTotal liabilities and shareholders’ equity$2,082,861  $2,016,240  Total liabilities and shareholders’ equity$2,159,342 $2,016,240 

See accompanying notes to Financial Statements. 
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ERIE INDEMNITY COMPANY
STATEMENTS OF SHAREHOLDERS' EQUITY (UNAUDITED)
Three and sixnine months ended JuneSeptember 30, 2020 and 2019
(dollars in thousands, except per share data)
Class A common stockClass B common stockAdditional paid-in-capitalAccumulated other comprehensive (loss) incomeRetained earningsTreasury stockDeferred compensationTotal shareholders' equityClass A common stockClass B common stockAdditional paid-in-capitalAccumulated other comprehensive (loss) incomeRetained earningsTreasury stockDeferred compensationTotal shareholders' equity
Balance, December 31, 2019Balance, December 31, 2019$1,992  $178  $16,483  $(116,868) $2,377,558  $(1,158,910) $12,820  $1,133,253  Balance, December 31, 2019$1,992 $178 $16,483 $(116,868)$2,377,558 $(1,158,910)$12,820 $1,133,253 
Cumulative effect adjustment (1)
Cumulative effect adjustment (1)
(1,075) (1,075) 
Cumulative effect adjustment (1)
(1,075)(1,075)
Net incomeNet income59,326  59,326  Net income59,326 59,326 
Other comprehensive lossOther comprehensive loss(29,576) (29,576) Other comprehensive loss(29,576)(29,576)
Dividends declared:Dividends declared:Dividends declared:
Class A $0.965 per shareClass A $0.965 per share(44,572) (44,572) Class A $0.965 per share(44,572)(44,572)
Class B $144.75 per shareClass B $144.75 per share(368) (368) Class B $144.75 per share(368)(368)
Net purchase of treasury stock (2)
Net purchase of treasury stock (2)
   
Net purchase of treasury stock (2)
Deferred compensationDeferred compensation(772) 772   Deferred compensation(772)772 
Balance, March 31, 2020Balance, March 31, 2020$1,992  $178  $16,487  $(146,444) $2,390,869  $(1,159,682) $13,592  $1,116,992  Balance, March 31, 2020$1,992 $178 $16,487 $(146,444)$2,390,869 $(1,159,682)$13,592 $1,116,992 
Net incomeNet income81,977  81,977  Net income81,977 81,977 
Other comprehensive incomeOther comprehensive income40,111  40,111  Other comprehensive income40,111 40,111 
Dividends declared:Dividends declared:Dividends declared:
Class A $0.965 per shareClass A $0.965 per share(44,573) (44,573) Class A $0.965 per share(44,573)(44,573)
Class B $144.75 per shareClass B $144.75 per share(368) (368) Class B $144.75 per share(368)(368)
Net purchase of treasury stock (2)
Net purchase of treasury stock (2)
   
Net purchase of treasury stock (2)
Deferred compensationDeferred compensation(3,568) 3,568   Deferred compensation(3,568)3,568 
Rabbi trust distribution (3)
Rabbi trust distribution (3)
704  (704)  
Rabbi trust distribution (3)
704 (704)
Balance, June 30, 2020Balance, June 30, 2020$1,992  $178  $16,487  $(106,333) $2,427,905  $(1,162,546) $16,456  $1,194,139  Balance, June 30, 2020$1,992 $178 $16,487 $(106,333)$2,427,905 $(1,162,546)$16,456 $1,194,139 
Net incomeNet income89,216 89,216 
Other comprehensive incomeOther comprehensive income8,802 8,802 
Dividends declared:Dividends declared:
Class A $0.965 per shareClass A $0.965 per share(44,572)(44,572)
Class B $144.75 per shareClass B $144.75 per share(368)(368)
Net purchase of treasury stock (2)
Net purchase of treasury stock (2)
Deferred compensationDeferred compensation(371)371 
Balance, September 30, 2020Balance, September 30, 2020$1,992 $178 $16,487 $(97,531)$2,472,181 $(1,162,917)$16,827 $1,247,217 

Class A common stockClass B common stockAdditional paid-in-capitalAccumulated other comprehensive (loss) incomeRetained earningsTreasury stockDeferred compensationTotal shareholders' equity
Balance, December 31, 2018$1,992  $178  $16,459  $(130,284) $2,231,417  $(1,157,625) $11,535  $973,672  
Net income75,311  75,311  
Other comprehensive income6,710  6,710  
Dividends declared:
Class A $0.90 per share(41,570) (41,570) 
Class B $135.00 per share(343) (343) 
Net purchase of treasury stock (2)
24  ��24  
Deferred compensation(1,154) 1,154   
Balance, March 31, 2019$1,992  $178  $16,483  $(123,574) $2,264,815  $(1,158,779) $12,689  $1,013,804  
Net income87,754  87,754  
Other comprehensive income3,810  3,810  
Dividends declared:
Class A $0.90 per share(41,570) (41,570) 
Class B $135.00 per share(344) (344) 
Net purchase of treasury stock (2)
   
Deferred compensation(443) 443   
Rabbi trust distribution (3)
922  (922)  
Balance, June 30, 2019$1,992  $178  $16,483  $(119,764) $2,310,655  $(1,158,300) $12,210  $1,063,454  
(1)The cumulative effect adjustment is related to the implementation of new credit loss allowance accounting guidance effective January 1, 2020. See Note 2. "Significant Accounting Policies".
(2)Net purchases of treasury stock in 2020 and 2019 include the repurchase of our Class A common stock in the open market that were subsequently distributed to satisfy stock based compensation awards.
(3)Distributions of our Class A shares were made from the rabbi trust to a retired director in 20202020.

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ERIE INDEMNITY COMPANY
STATEMENTS OF SHAREHOLDERS' EQUITY (UNAUDITED)
Three and nine months ended September 30, 2019
(dollars in thousands, except per share data)
Class A common stockClass B common stockAdditional paid-in-capitalAccumulated other comprehensive (loss) incomeRetained earningsTreasury stockDeferred compensationTotal shareholders' equity
Balance, December 31, 2018$1,992 $178 $16,459 $(130,284)$2,231,417 $(1,157,625)$11,535 $973,672 
Net income75,311 75,311 
Other comprehensive income6,710 6,710 
Dividends declared:
Class A $0.90 per share(41,570)(41,570)
Class B $135.00 per share(343)(343)
Net purchase of treasury stock (1)
24 24 
Deferred compensation(1,154)1,154 
Balance, March 31, 2019$1,992 $178 $16,483 $(123,574)$2,264,815 $(1,158,779)$12,689 $1,013,804 
Net income87,754 87,754 
Other comprehensive income3,810 3,810 
Dividends declared:
Class A $0.90 per share(41,570)(41,570)
Class B $135.00 per share(344)(344)
Net purchase of treasury stock (1)
Deferred compensation(443)443 
Rabbi trust distribution (2)
922 (922)
Balance, June 30, 2019$1,992 $178 $16,483 $(119,764)$2,310,655 $(1,158,300)$12,210 $1,063,454 
Net income94,169 94,169 
Other comprehensive loss3,561 3,561 
Dividends declared:
Class A $0.90 per share(41,570)(41,570)
Class B $135.00 per share(343)(343)
Net purchase of treasury stock (1)
Deferred compensation(320)320 
Balance, September 30, 2019$1,992 $178 $16,483 $(116,203)$2,362,911 $(1,158,620)$12,530 $1,119,271 

(1)Net purchases of treasury stock in 2019 include the repurchase of our Class A common stock in the open market that were subsequently distributed to satisfy stock based compensation awards.
(2)Distributions of our Class A shares were made from the rabbi trust to a retired director in 2019.

See accompanying notes to Financial Statements.


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ERIE INDEMNITY COMPANY
STATEMENTS OF CASH FLOWS (UNAUDITED)
(in thousands)
Six months endedNine months ended
June 30,September 30,
2020201920202019
Cash flows from operating activitiesCash flows from operating activitiesCash flows from operating activities
Management fee receivedManagement fee received$937,962  $902,958  Management fee received$1,434,070 $1,387,877 
Administrative services reimbursements receivedAdministrative services reimbursements received279,689  296,390  Administrative services reimbursements received432,133 420,697 
Service agreement fee receivedService agreement fee received13,108  13,599  Service agreement fee received19,418 20,754 
Net investment income receivedNet investment income received18,217  16,799  Net investment income received26,066 25,461 
Limited partnership distributionsLimited partnership distributions532  1,292  Limited partnership distributions751 1,596 
Commissions paid to agentsCommissions paid to agents(448,622) (434,599) Commissions paid to agents(696,447)(669,618)
Agents bonuses paidAgents bonuses paid(100,185) (108,540) Agents bonuses paid(104,301)(112,262)
Salaries and wages paidSalaries and wages paid(100,360) (101,765) Salaries and wages paid(146,420)(138,279)
Employee benefits paidEmployee benefits paid(15,962) (22,085) Employee benefits paid(24,067)(31,926)
General operating expenses paidGeneral operating expenses paid(133,422) (117,915) General operating expenses paid(193,613)(179,799)
Administrative services expenses paidAdministrative services expenses paid(298,046) (291,136) Administrative services expenses paid(440,531)(424,919)
Income taxes paidIncome taxes paid(25,625) (39,863) Income taxes paid(72,576)(60,863)
Interest paidInterest paid(4) (719) Interest paid(5)(853)
Net cash provided by operating activitiesNet cash provided by operating activities127,282  114,416  Net cash provided by operating activities234,478 237,866 
Cash flows from investing activitiesCash flows from investing activitiesCash flows from investing activities
Purchase of investments:Purchase of investments:Purchase of investments:
Available-for-sale securitiesAvailable-for-sale securities(198,192) (615,384) Available-for-sale securities(338,093)(852,886)
Equity securitiesEquity securities(44,407)  Equity securities(66,847)(46,536)
Limited partnershipsLimited partnerships(19) (9) Limited partnerships(20)(20)
Other investmentsOther investments(603) (124) Other investments(768)(252)
Proceeds from investments:Proceeds from investments:Proceeds from investments:
Available-for-sale securities salesAvailable-for-sale securities sales68,977  430,596  Available-for-sale securities sales89,264 655,519 
Available-for-sale securities maturities/callsAvailable-for-sale securities maturities/calls58,722  261,902  Available-for-sale securities maturities/calls92,731 282,846 
Equity securitiesEquity securities35,684   Equity securities55,000 4,505 
Limited partnershipsLimited partnerships577  2,450  Limited partnerships589 3,600 
Purchase of fixed assetsPurchase of fixed assets(37,426) (34,260) Purchase of fixed assets(52,289)(68,363)
Loans to agentsLoans to agents(2,313) (6,947) Loans to agents(3,773)(16,458)
Collections on agent loansCollections on agent loans3,577  3,991  Collections on agent loans5,635 5,804 
Net cash (used in) provided by investing activities(115,423) 42,215  
Net cash used in investing activitiesNet cash used in investing activities(218,571)(32,241)
Cash flows from financing activitiesCash flows from financing activitiesCash flows from financing activities
Dividends paid to shareholdersDividends paid to shareholders(89,881) (83,824) Dividends paid to shareholders(134,821)(125,737)
Net payments on long-term borrowingsNet payments on long-term borrowings(979) (962) Net payments on long-term borrowings(1,470)(1,433)
Net cash used in financing activitiesNet cash used in financing activities(90,860) (84,786) Net cash used in financing activities(136,291)(127,170)
Net (decrease) increase in cash and cash equivalentsNet (decrease) increase in cash and cash equivalents(79,001) 71,845  Net (decrease) increase in cash and cash equivalents(120,384)78,455 
Cash and cash equivalents, beginning of periodCash and cash equivalents, beginning of period336,739  266,417  Cash and cash equivalents, beginning of period336,739 266,417 
Cash and cash equivalents, end of periodCash and cash equivalents, end of period$257,738  $338,262  Cash and cash equivalents, end of period$216,355 $344,872 
Supplemental disclosure of noncash transactionsSupplemental disclosure of noncash transactionsSupplemental disclosure of noncash transactions
Transfer of investments from limited partnerships to equity securitiesTransfer of investments from limited partnerships to equity securities$4,188  $ Transfer of investments from limited partnerships to equity securities$13,041 $
Operating lease assets obtained in exchange for new operating lease liabilitiesOperating lease assets obtained in exchange for new operating lease liabilities$3,440  $33,136  Operating lease assets obtained in exchange for new operating lease liabilities$4,107 $33,678 
Liability incurred to purchase fixed assetsLiability incurred to purchase fixed assets$814  $14,980  Liability incurred to purchase fixed assets$496 $8,286 

See accompanying notes to Financial Statements.
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NOTES TO FINANCIAL STATEMENTS (UNAUDITED)
 
Note 1.  Nature of Operations
 
Erie Indemnity Company ("Indemnity", "we", "us", "our") is a publicly held Pennsylvania business corporation that has since its incorporation in 1925 served as the attorney-in-fact for the subscribers (policyholders) at the Erie Insurance Exchange ("Exchange").  The Exchange, which also commenced business in 1925, is a Pennsylvania-domiciled reciprocal insurer that writes property and casualty insurance.
 
Our primary function as attorney-in-fact is to perform policy issuance and renewal services on behalf of the subscribers at the Exchange. We also act as attorney-in-fact on behalf of the Exchange with respect to all claims handling and investment management services, as well as the service provider for all claims handling, life insurance, and investment management services for its insurance subsidiaries, collectively referred to as "administrative services". Acting as attorney-in-fact in these 2 capacities is done in accordance with a subscriber's agreement (a limited power of attorney) executed individually by each subscriber (policyholder), which appoints us as their common attorney-in-fact to transact certain business on their behalf.  Pursuant to the subscriber's agreement for acting as attorney-in-fact in these 2 capacities, we earn a management fee calculated as a percentage of the direct and affiliated assumed premiums written by the Exchange.

The policy issuance and renewal services we provide to the Exchange are related to the sales, underwriting and issuance of policies. The sales related services we provide include agent compensation and certain sales and advertising support services. Agent compensation includes scheduled commissions to agents based upon premiums written as well as additional commissions and bonuses to agents, which are earned by achieving targeted measures. The underwriting services we provide include underwriting and policy processing. The remaining services we provide include customer service and administrative support. We also provide information technology services that support all the functions listed above. Included in these expenses are allocations of costs for departments that support these policy issuance and renewal functions.

By virtue of its legal structure as a reciprocal insurer, the Exchange does not have any employees or officers. Therefore, it enters into contractual relationships by and through an attorney-in-fact. Indemnity serves as the attorney-in-fact on behalf of the Exchange with respect to its administrative services. The Exchange's insurance subsidiaries also utilize Indemnity for these services in accordance with the service agreements between each of the subsidiaries and Indemnity. Claims handling services include costs incurred in the claims process, including the adjustment, investigation, defense, recording and payment functions. Life insurance management services include costs incurred in the management and processing of life insurance business. Investment management services are related to investment trading activity, accounting and all other functions attributable to the investment of funds. Included in these expenses are allocations of costs for departments that support these administrative functions. The amounts incurred for these services are reimbursed to Indemnity at cost in accordance with the subscriber's agreement and the service agreements. State insurance regulations require that intercompany service agreements and any material amendments be approved in advance by the state insurance department.

Our results of operations are tied to the growth and financial condition of the Exchange. If any events occurred that impaired the Exchange’s ability to grow or sustain its financial condition, including but not limited to reduced financial strength ratings, disruption in the independent agency relationships, significant catastrophe losses, or products not meeting customer demands, the Exchange could find it more difficult to retain its existing business and attract new business. A decline in the business of the Exchange almost certainly would have as a consequence a decline in the total premiums paid and a correspondingly adverse effect on the amount of the management fees we receive. We also have an exposure to a concentration of credit risk related to the unsecured receivables due from the Exchange for its management fee and cost reimbursements. See Note 13, "Concentrations of Credit Risk".

Coronavirus ("COVID-19") pandemic
On March 11, 2020, the outbreak of the coronavirus ("COVID-19") was declared a global pandemic. The significant volatility in the financial markets, economic disruption and uncertainty resulting from the COVID-19 pandemic that began in the first quarter of 2020 continues to evolve and the pandemic’s ultimate impact and duration remain highly uncertain at this time. The Exchange’s previously announced rate reductions that becomebecame effective in the second half of 2020, coupled with the uncertain economic conditions, will likely continue to constrain the Exchange’s premium growth which wouldwill impact our management fee revenue.The Exchange’s underwriting profitability has improved largely due to declines in claims frequency.The extent and duration of changes in consumer behavior and driving patterns and the resulting impact to the Exchange’s growth and financial condition remain uncertain.

The economic conditions resulting from the COVID-19 pandemic may negatively impact the collectability of the Exchange’s premiums receivable, however no suchsignificant impact has been noted through the date of this report. While our investment portfolio
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portfolio was negatively impacted by the volatility in the financial markets in the first quarter of 2020, market conditions partiallymarkets substantially recovered induring the second quarterand third quarters of 2020. We are unable to predict the duration or extent of the business disruption or the financial impact given the ongoing development of the pandemic and its impacts on the economy and financial markets.


Note 2.  Significant Accounting Policies

Basis of presentation
The accompanying unaudited financial statements have been prepared in accordance with accounting principles generally accepted in the United States of America ("GAAP") for interim financial information and the instructions to Form 10-Q and Article 10 of Regulation S-X. Accordingly, they do not include all the information and footnotes required by GAAP for complete financial statements. In the opinion of management, all adjustments (consisting of normal recurring accruals) considered necessary for a fair presentation have been included. Operating results for the sixnine months ended JuneSeptember 30, 2020 are not necessarily indicative of the results that may be expected for the year ending December 31, 2020. For further information, refer to the financial statements and footnotes included in our Form 10-K for the year ended December 31, 2019 as filed with the Securities and Exchange Commission on February 27, 2020.

Use of estimates
The preparation of financial statements in conformity with GAAP requires us to make estimates and assumptions that affect the reported amounts of assets and liabilities and disclosure of contingent assets and liabilities at the date of the financial statements and the reported amounts of revenues and expenses during the reporting period.  Actual results could differ from those estimates.

Recently adopted accounting standards
In June 2016, the Financial Accounting Standards Board issued Accounting Standards Update ("ASU") 2016-13, "Financial Instruments-Credit Losses", which requires financial assets measured at amortized cost to be presented at the net amount expected to be collected through the use of a new forward-looking current expected credit loss model and credit losses relating to available-for-sale debt securities to be recognized through an allowance for credit losses. We adopted this guidance, which applies to our receivable from Erie Insurance Exchange and affiliates, agent loans and investments, on January 1, 2020.

For assets measured at amortized cost for which a current expected credit loss allowance was required, we adopted the guidance using the modified-retrospective approach. At January 1, 2020, we recorded current expected credit loss allowances related to agent loans of $0.8 million and receivables from Erie Insurance Exchange and affiliates of $0.6 million. This resulted in the recording of a cumulative effect adjustment, net of taxes, to retained earnings of $1.1 million. Our available-for-sale investments are not measured at amortized cost, and therefore do not require the use of a current expected credit loss model. Any credit losses, however, are required to be recorded as an allowance for credit losses rather than a reduction of the carrying value of the asset. For available-for-sale securities, we adopted the guidance using the prospective approach and recorded an initial allowance for credit losses of $0.6 million at March 31, 2020. The adoption of this standard did not have a material impact on our Statements of Financial Position, net income or net cash flows.

Investments
Available-for-sale securities Fixed maturity debt securities and redeemable preferred stock are classified as available-for-sale and reported at fair value with unrealized investment gains and losses, net of income taxes, recognized in other comprehensive income. Available-for-sale securities with a remaining maturity of 12 months or less and any security that we intend to sell as of the reporting date are classified as current assets.

Available-for-sale securities in an unrealized loss position are evaluated to determine whether the impairment is a result of credit loss or other factors. If we have the intent to sell or it's more likely than not that we would be required to sell the security before recovery of the amortized cost basis, the entire impairment is recognized in earnings. Securities that have experienced a decline in fair value that we do not intend to sell, and that we will not be required to sell before recovery, are evaluated to determine if the decline in fair value is credit related. Impairment resulting from a credit loss is recognized in earnings with a corresponding allowance on the balance sheet. Future recoveries of credit loss result in an adjustment to the allowance and earnings in the period the credit conditions improve. Factors considered in the evaluation of credit loss include the extent to which fair value is less than cost and fundamental factors specific to the issuer such as financial condition, changes in credit ratings, near and long-term business prospects and other factors, as well as the likelihood of recovery of the amortized cost of the security. If the qualitative review indicates credit impairment, the allowance for credit loss is measured as the amount that the security’s amortized cost exceeds the present value of cash flows expected to be collected and is limited to the amount that fair value is below amortized cost.

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Realized gains and losses and investment income Realized gains and losses on sales of available-for-sale and equity securities are recognized in income based upon the specific identification method and reported as net realized investment gains (losses). Interest income is recognized as earned and includes amortization of premium and accretion of discount.  Income is recognized based on the constant effective yield method, which includes periodically updated prepayment assumptions obtained from third party data sources on our prepaying securities.  The effective yield for prepaying securities is recalculated on a retrospective basis.  Dividend income is recognized at the ex-dividend date. Both interest and dividend income are reported as net investment income. We do not record an allowance for credit losses on accrued investment income as any amount deemed uncollectible is reversed from interest income in the period the expected payment defaults.

Agent loans
Agent loans, the majority of which are senior secured, are carried at unpaid principal balance with interest recorded in investment income as earned. The current portion of agent loans is recorded in prepaid expenses and other current assets. The adoption of ASU 2016-13 on January 1, 2020 requires the recording of a current expected credit loss allowance on these loans. The allowance is estimated using available loss history and/or external loss rates based on comparable loan losses and considers current conditions and forecasted information. When establishing the expected credit loss allowance upon implementation of ASU 2016-13, a cumulative effect adjustment was recorded to beginning retained earnings. Future changes to the allowance will be recognized in earnings as adjustments to net impairment losses. Prior to the adoption of ASU 2016-13, we did not record an allowance for credit losses as the majority of these loans are senior secured and have had insignificant default amounts. In the second quarter of 2020, we entered into an agreement with a bank for the establishment of a loan participation program for agent loans. The maximum amount of loans to be funded through this program is $100 million. We have committed to fund a minimum of 30% of each loan executed through this program. Additionally, we have agreed to guarantee a portion of the funding provided by the other participants in the program upon execution of each loan. In the third quarter of 2020, loans executed under the agreement totaled $3.1 million, of which our portion of the loans is $0.9 million, and the related guarantee is $0.7 million. Our portion of these loans and the related current expected credit loss allowance are recorded in the same manner as our direct agent loans.

Other assets
Other assets include operating lease assets and other long-term prepaid assets. The determination of whether an arrangement is a lease, and the related lease classification, is made at inception of a contract. Our leases are classified as operating leases. Operating lease assets and liabilities are recorded at inception based on the present value of the future minimum lease payments over the lease term at commencement date. When an implicit rate for the lease is not available, we use our incremental borrowing rate based on the information available at commencement date to determine the present value of future payments. Lease terms include options to extend or terminate the lease when it is reasonably certain that we will exercise that option. Most of our lease contracts contain lease and non-lease components. Non-lease components are expensed as incurred. Operating lease assets are included in other assets, and the current and noncurrent portions of the operating lease liabilities are included in accounts payable and accrued expenses and other long-term liabilities, respectively.

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Note 3.  Revenue

The majority of our revenue is derived from the subscriber’s agreement between us and the subscribers (policyholders) at the Exchange. Pursuant to the subscriber’s agreement, we earn a management fee calculated as a percentage, not to exceed 25%, of all direct and affiliated assumed written premiums of the Exchange.

We allocate a portion of our management fee revenue, currently 25% of the direct and affiliated assumed written premiums of the Exchange, between the 2 performance obligations we have under the subscriber’s agreement. The first performance obligation is to provide policy issuance and renewal services to the subscribers (policyholders) at the Exchange, and the second is to act as attorney-in-fact on behalf of the Exchange, as well as the service provider for its insurance subsidiaries, with respect to all administrative services. The transaction price, including management fee revenue and administrative service reimbursement revenue, is allocated based on the estimated standalone selling prices developed using industry information and other available information for similar services. We update the transaction price allocation annually based upon the most recent information available or more frequently if there have been significant changes in any components considered in the transaction price. In 2020, we are reviewing our transaction price allocation quarterly to consider the most current economic conditions related to the COVID-19 pandemic. These reviews have resulted in no material change to the allocation.

The first performance obligation is to provide policy issuance and renewal services that result in executed insurance policies between the Exchange or one of its insurance subsidiaries and the subscriber (policyholder). Our customer, the subscriber (policyholder), receives economic benefits when substantially all the policy issuance or renewal services are complete and an insurance policy is issued or renewed by the Exchange or one of its insurance subsidiaries. It is at the time of policy issuance or renewal that the allocated portion of revenue is recognized.

The Exchange, by virtue of its legal structure as a reciprocal insurer, does not have any employees or officers. Therefore, it enters into contractual relationships by and through an attorney-in-fact. Indemnity serves as the attorney-in-fact on behalf of the Exchange with respect to its administrative services in accordance with the subscriber's agreement. The Exchange's insurance subsidiaries also utilize Indemnity for these services in accordance with the service agreements between each of the subsidiaries and Indemnity. Collectively, these services represent a second performance obligation under the subscriber’s agreement and the service agreements. The revenue allocated to this performance obligation is recognized over time as these services are provided. The portion of revenue not yet earned is recorded as a contract liability in the Statements of Financial Position. The administrative services expenses we incur and the related reimbursements we receive are recorded gross in the Statements of Operations.

Indemnity records a receivable from the Exchange for management fee revenue when the premium is written or assumed by the Exchange. Indemnity collects the management fee from the Exchange when the Exchange collects the premiums from the subscribers (policyholders). As the Exchange issues policies with annual terms only, cash collections generally occur within one year.

A constraining estimate exists around the management fee received as consideration related to the potential for management fee to be returned if a policy were to be cancelled mid-term. Management fees are returned to the Exchange when policyholders cancel their insurance coverage mid-term and unearned premiums are refunded to them. We maintain an estimated allowance to reduce the management fee to its estimated net realizable value to account for the potential of mid-term policy cancellations based on historical cancellation rates. In 2020, our historical cancellation rates were adjusted to include the potential for increased cancellations given the current economic conditions related to the COVID-19 pandemic. This resulted inThe result was a $3.5decrease to the allowance of $0.8 million for the three months ended September 30, 2020 and an increase into the allowance of $3.6 million for the nine months ended September 30, 2020. There was 0 change to the allowance for the three months ended March 31, 2020September 30, 2019 and an additional $0.9 million increase in the allowance for the three months ended June 30, 2020 for a cumulative increase of $4.4 million for the six months ended June 30, 2020. The increases to the allowance were $2.0 million and $2.9 million for the three and sixnine months ended JuneSeptember 30, 2019 primarily driven by premium growth.

This estimated allowance has been allocated between the 2 performance obligations consistent with the revenue allocation proportions.

The following table disaggregates revenue by our 2 performance obligations:
Three months ended June 30,Six months ended June 30,Three months ended September 30,Nine months ended September 30,
(in thousands)(in thousands)2020201920202019(in thousands)2020201920202019
Management fee revenue - policy issuance and renewal services, netManagement fee revenue - policy issuance and renewal services, net$483,795  $480,513  $927,545  $911,496  Management fee revenue - policy issuance and renewal services, net$484,551 $474,427 $1,412,096 $1,385,923 
Management fee revenue - administrative services, netManagement fee revenue - administrative services, net14,813  14,195  29,584  28,146  Management fee revenue - administrative services, net14,910 14,430 44,494 42,576 
Administrative services reimbursement revenueAdministrative services reimbursement revenue151,965  146,095  303,519  288,575  Administrative services reimbursement revenue147,710 142,730 451,229 431,305 
Total administrative servicesTotal administrative services$166,778  $160,290  $333,103  $316,721  Total administrative services$162,620 $157,160 $495,723 $473,881 
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Note 4.  Earnings Per Share
 
Class A and Class B basic earnings per share and Class B diluted earnings per share are calculated under the two-class method. The two-class method allocates earnings to each class of stock based upon its dividend rights.  Class B shares are convertible into Class A shares at a conversion ratio of 2,400 to 1. See Note 11, "Capital Stock".

Class A diluted earnings per share are calculated under the if-converted method, which reflects the conversion of Class B shares to Class A shares. Diluted earnings per share calculations include the dilutive effect of assumed issuance of stock-based awards under compensation plans that have the option to be paid in stock using the treasury stock method.

A reconciliation of the numerators and denominators used in the basic and diluted per-share computations is presented as follows for each class of common stock: 
Three months ended June 30,Three months ended September 30,
2020201920202019
(dollars in thousands, except per share data)(dollars in thousands, except per share data)Allocated net income (numerator)Weighted shares (denominator)Per-share amountAllocated net income (numerator)Weighted shares (denominator)Per-share amount(dollars in thousands, except per share data)Allocated net income (numerator)Weighted shares (denominator)Per-share amountAllocated net income (numerator)Weighted shares (denominator)Per-share amount
Class A – Basic EPS:Class A – Basic EPS:Class A – Basic EPS:
Income available to Class A stockholdersIncome available to Class A stockholders$81,306  46,187,808  $1.76  $87,036  46,188,994  $1.88  Income available to Class A stockholders$88,486 46,189,030 $1.92 $93,398 46,189,006 $2.02 
Dilutive effect of stock-based awardsDilutive effect of stock-based awards 14,373  —   24,906  —  Dilutive effect of stock-based awards20,599 — 35,319 — 
Assumed conversion of Class B sharesAssumed conversion of Class B shares671  6,100,800  —  718  6,100,800  —  Assumed conversion of Class B shares730 6,100,800 — 771 6,100,800 — 
Class A – Diluted EPS:Class A – Diluted EPS:Class A – Diluted EPS:
Income available to Class A stockholders on Class A equivalent sharesIncome available to Class A stockholders on Class A equivalent shares$81,977  52,302,981  $1.57  $87,754  52,314,700  $1.68  Income available to Class A stockholders on Class A equivalent shares$89,216 52,310,429 $1.71 $94,169 52,325,125 $1.80 
Class B – Basic and diluted EPS:
Class B – Basic EPS:Class B – Basic EPS:
Income available to Class B stockholdersIncome available to Class B stockholders$671  2,542  $264  $718  2,542  $283  Income available to Class B stockholders$730 2,542 $287 $771 2,542 $303 
Class B – Diluted EPS:Class B – Diluted EPS:
Income available to Class B stockholdersIncome available to Class B stockholders$730 2,542 $287 $770 2,542 $303 
Six months ended June 30,Nine months ended September 30,
2020201920202019
(dollars in thousands, except per share data)(dollars in thousands, except per share data)Allocated net income (numerator)Weighted shares (denominator)Per-share amountAllocated net income (numerator)Weighted shares (denominator)Per-share amount(dollars in thousands, except per share data)Allocated net income (numerator)Weighted shares (denominator)Per-share amountAllocated net income (numerator)Weighted shares (denominator)Per-share amount
Class A – Basic EPS:Class A – Basic EPS:Class A – Basic EPS:
Income available to Class A stockholdersIncome available to Class A stockholders$140,146  46,188,299  $3.03  $161,730  46,188,668  $3.50  Income available to Class A stockholders$228,632 46,188,544 $4.95 $255,128 46,188,767 $5.52 
Dilutive effect of stock-based awardsDilutive effect of stock-based awards 24,568  —   23,903  —  Dilutive effect of stock-based awards23,244 — 27,708 — 
Assumed conversion of Class B sharesAssumed conversion of Class B shares1,157  6,100,800  —  1,335  6,100,800  —  Assumed conversion of Class B shares1,887 6,100,800 — 2,106 6,100,800 — 
Class A – Diluted EPS:Class A – Diluted EPS:Class A – Diluted EPS:
Income available to Class A stockholders on Class A equivalent sharesIncome available to Class A stockholders on Class A equivalent shares$141,303  52,313,667  $2.70  $163,065  52,313,371  $3.12  Income available to Class A stockholders on Class A equivalent shares$230,519 52,312,588 $4.41 $257,234 52,317,275 $4.92 
Class B – Basic and diluted EPS:
Class B – Basic EPS:Class B – Basic EPS:
Income available to Class B stockholdersIncome available to Class B stockholders$1,157  2,542  $455  $1,335  2,542  $525  Income available to Class B stockholders$1,887 2,542 $742 $2,106 2,542 $829 
Class B – Diluted EPS:Class B – Diluted EPS:
Income available to Class B stockholdersIncome available to Class B stockholders$1,887 2,542 $742 $2,105 2,542 $828 

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Note 5. Fair Value
 
Financial instruments carried at fair value
Our available-for-sale and equity securities are recorded at fair value, which is the price that would be received to sell the asset in an orderly transaction between willing market participants as of the measurement date.
 
Valuation techniques used to derive the fair value of our available-for-sale and equity securities are based upon observable and unobservable inputs.  Observable inputs reflect market data obtained from independent sources.  Unobservable inputs reflect our own assumptions regarding fair market value for these securities.  Financial instruments are categorized based upon the following characteristics or inputs to the valuation techniques:

Level 1 – Quoted prices (unadjusted) in active markets for identical assets or liabilities that the reporting entity can access at the measurement date.

Level 2 – Inputs other than quoted prices included within Level 1 that are observable for the asset or liability, either directly or indirectly.

Level 3 – Unobservable inputs for the asset or liability.
 
Estimates of fair values for our investment portfolio are obtained primarily from a nationally recognized pricing service.  Our Level 1 securities are valued using an exchange traded price provided by the pricing service. Pricing service valuations for Level 2 securities include multiple verifiable, observable inputs including benchmark yields, reported trades, broker/dealer quotes, issuer spreads, two-sided markets, benchmark securities, bids, offers, and reference data.  Pricing service valuations for Level 3 securities are based upon proprietary models and are used when observable inputs are not available or in illiquid markets.
 
Although virtually all of our prices are obtained from third party sources, we also perform internal pricing reviews, including evaluating the methodology and inputs used to ensure that we determine the proper classification level of the financial instrument and reviewing securities with price changes that vary significantly from current market conditions or independent price sources.  Price variances are investigated and corroborated by market data and transaction volumes. We have reviewed the pricing methodologies of our pricing service as well as other observable inputs and believe that the prices adequately consider market activity in determining fair value. 

In limited circumstances we adjust the price received from the pricing service when, in our judgment, a better reflection of fair value is available based upon corroborating information and our knowledge and monitoring of market conditions such as a disparity in price of comparable securities and/or non-binding broker quotes.  In other circumstances, certain securities are internally priced because prices are not provided by the pricing service.
 
When a price from the pricing service is not available, values are determined by obtaining broker/dealer quotes and/or market comparables. When available, we obtain multiple quotes for the same security. The ultimate value for these securities is determined based upon our best estimate of fair value using corroborating market information. As of JuneSeptember 30, 2020, nearly all of our available-for-sale and equity securities were priced using a third party pricing service.







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The following tables present our fair value measurements on a recurring basis by asset class and level of input as of: 
June 30, 2020September 30, 2020
(in thousands)(in thousands)TotalLevel 1Level 2Level 3(in thousands)TotalLevel 1Level 2Level 3
Available-for-sale securities:Available-for-sale securities:Available-for-sale securities:
Corporate debt securitiesCorporate debt securities$469,655  $2,104  $462,635  $4,916  Corporate debt securities$547,877 $2,689 $538,158 $7,030 
Residential mortgage-backed securitiesResidential mortgage-backed securities119,599   119,599   Residential mortgage-backed securities123,726 112,880 10,846 
Commercial mortgage-backed securitiesCommercial mortgage-backed securities106,542   88,476  18,066  Commercial mortgage-backed securities113,214 62,981 50,233 
Collateralized debt obligationsCollateralized debt obligations96,288   96,029  259  Collateralized debt obligations106,921 106,921 
Other debt securitiesOther debt securities12,741   12,741   Other debt securities16,316 16,316 
Total available-for-sale securitiesTotal available-for-sale securities804,825  2,104  779,480  23,241  Total available-for-sale securities908,054 2,689 837,256 68,109 
Equity securities - nonredeemable preferred and common stock:
Equity securities - nonredeemable preferred stock:Equity securities - nonredeemable preferred stock:
Financial services sectorFinancial services sector60,149  20,943  39,206   Financial services sector78,453 23,770 52,543 2,140 
Utilities sectorUtilities sector7,712  4,259  3,453   Utilities sector9,250 4,639 4,611 
Communications sectorCommunications sector3,894  3,894    Communications sector2,623 2,623 
Consumer sectorConsumer sector2,599  892  912  795  Consumer sector2,269 419 985 865 
Energy sectorEnergy sector1,035   1,035   Energy sector1,067 1,067 
Industrial sectorIndustrial sector773 773 
Total equity securitiesTotal equity securities75,389  29,988  44,606  795  Total equity securities94,435 32,224 59,206 3,005 
TotalTotal$880,214  $32,092  $824,086  $24,036  Total$1,002,489 $34,913 $896,462 $71,114 

December 31, 2019
(in thousands)TotalLevel 1Level 2Level 3
Available-for-sale securities:
Corporate debt securities$454,880 $2,683 $443,873 $8,324 
Residential mortgage-backed securities125,343 125,343 
Commercial mortgage-backed securities67,541 64,220 3,321 
Collateralized debt obligations77,856 77,856 
Other debt securities5,081 5,081 
Total available-for-sale securities730,701 2,683 716,373 11,645 
Equity securities - nonredeemable preferred and common stock:
Financial services sector53,513 14,927 38,586 
Utilities sector6,818 3,190 3,628 
Communications sector3,433 3,433 
Energy sector1,881 1,881 
Industrial sector980 980 
Consumer sector508 508 
Total equity securities67,133 21,550 45,583 
Total$797,834 $24,233 $761,956 $11,645 




















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We review the fair value hierarchy classifications each reporting period.  Transfers between hierarchy levels may occur due to changes in available market observable inputs.

Level 3 Assets – 2020 Quarterly Change:

(in thousands)

(in thousands)
Beginning balance at March 31, 2020
Included in earnings(1)
Included
in other
comprehensive
income
PurchasesSales
Transfers into
Level 3(2)
Transfers out of Level 3(2)
Ending balance at June 30, 2020
(in thousands)
Beginning balance at June 30, 2020
Included in earnings(1)
Included
in other
comprehensive
income
PurchasesSales
Transfers into
Level 3(2)
Transfers out of Level 3(2)
Ending balance at September 30, 2020
Available-for-sale securities:Available-for-sale securities:        Available-for-sale securities:        
Corporate debt securitiesCorporate debt securities$12,056  $(2) $867  $783  $(115) $1,142  $(9,815) $4,916  Corporate debt securities$4,916 $$157 $2,258 $(198)$1,644 $(1,751)$7,030 
Residential mortgage-backed securitiesResidential mortgage-backed securities287 10,559 10,846 
Commercial mortgage-backed securitiesCommercial mortgage-backed securities7,383  (34) 268  6,891  (201) 4,334  (575) 18,066  Commercial mortgage-backed securities18,066 (47)351 2,077 29,786 50,233 
Collateralized debt obligationsCollateralized debt obligations  12  247     259  Collateralized debt obligations259 (9)(250)
Total available-for-sale securitiesTotal available-for-sale securities19,439  (36) 1,147  7,921  (316) 5,476  (10,390) 23,241  Total available-for-sale securities23,241 (43)499 4,622 (198)41,989 (2,001)68,109 
Nonredeemable preferred stockNonredeemable preferred stock (25)  820     795  Nonredeemable preferred stock795 194 2,016 3,005 
Total Level 3 securitiesTotal Level 3 securities$19,439  $(61) $1,147  $8,741  $(316) $5,476  $(10,390) $24,036  Total Level 3 securities$24,036 $151 $499 $6,638 $(198)$41,989 $(2,001)$71,114 


Level 3 Assets – 2020 Year-to-Date Change:

(in thousands)

(in thousands)
Beginning balance at December 31, 2019
Included in earnings(1)
Included
in other
comprehensive
income
PurchasesSales
Transfers into
Level 3(2)
Transfers out of Level 3(2)
Ending balance at June 30, 2020(in thousands)Beginning balance at December 31, 2019
Included in earnings(1)
Included
in other
comprehensive
income
PurchasesSales
Transfers into
Level 3(2)
Transfers out of Level 3(2)
Ending balance at September 30, 2020
Available-for-sale securities:Available-for-sale securities:        Available-for-sale securities:
Corporate debt securitiesCorporate debt securities$8,324  $ $(511) $2,501  $(542) $8,037  $(12,898) $4,916  Corporate debt securities$8,324 $$(354)$4,759 $(740)$9,681 $(14,649)$7,030 
Residential mortgage-backed securitiesResidential mortgage-backed securities287 10,559 10,846 
Commercial mortgage-backed securitiesCommercial mortgage-backed securities3,321  (42) 120  7,203  (287) 8,891  (1,140) 18,066  Commercial mortgage-backed securities3,321 (89)471 9,281 (287)38,677 (1,141)50,233 
Collateralized debt obligationsCollateralized debt obligations  12  247     259  Collateralized debt obligations247 (250)
Total available-for-sale securitiesTotal available-for-sale securities11,645  (37) (379) 9,951  (829) 16,928  (14,038) 23,241  Total available-for-sale securities11,645 (80)120 14,574 (1,027)58,917 (16,040)68,109 
Nonredeemable preferred stockNonredeemable preferred stock (25)  820     795  Nonredeemable preferred stock169 2,836 3,005 
Total Level 3 securitiesTotal Level 3 securities$11,645 $89 $120 $17,410 $(1,027)$58,917 $(16,040)$71,114 
Total Level 3 securities$11,645  $(62) $(379) $10,771  $(829) $16,928  $(14,038) $24,036  


Level 3 Assets – 2019 Quarterly Change:
(in thousands)Beginning balance at March 31, 2019
Included in earnings(1)
Included
in other
comprehensive
income
PurchasesSales
Transfers into
Level 3(2)
Transfers out of Level 3(2)
Ending balance at June 30, 2019
Available-for-sale securities:
Corporate debt securities$11,523  $(20) $23  $ $(5,841) $2,581  $(1,893) $6,373  
Residential mortgage-backed securities915   15   (26)  (908)  
Commercial mortgage-backed securities1,182  15  (8)  (1,065) 2,551  (124) 2,551  
Total Level 3 available-for-sale securities$13,620  $(1) $30  $ $(6,932) $5,132  $(2,925) $8,924  





(in thousands)Beginning balance at June 30, 2019
Included in earnings(1)
Included
in other
comprehensive
income
PurchasesSales
Transfers into
Level 3(2)
Transfers out of Level 3(2)
Ending balance at September 30, 2019
Available-for-sale securities:
Corporate debt securities$6,373 $16 $(92)$549 $(507)$1,850 $(1,131)$7,058 
Commercial mortgage-backed securities2,551 (6)(3)2,846 (683)4,707 
Collateralized debt obligations2,300 2,300 
Total Level 3 available-for-sale securities$8,924 $10 $(90)$2,849 $(510)$4,696 $(1,814)$14,065 

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Level 3 Assets – 2019 Year-to-Date Change:
(in thousands)(in thousands)Beginning balance at December 31, 2018
Included in earnings(1)
Included
in other
comprehensive
income
PurchasesSales
Transfers into
Level 3(2)
Transfers out of Level 3(2)
Ending balance at June 30, 2019(in thousands)Beginning balance at December 31, 2018
Included in earnings(1)
Included
in other
comprehensive
income
PurchasesSales
Transfers into
Level 3(2)
Transfers out of Level 3(2)
Ending balance at September 30, 2019
Available-for-sale securities:Available-for-sale securities:Available-for-sale securities:
Corporate debt securitiesCorporate debt securities$12,577  $(9) $291  $734  $(6,272) $7,394  $(8,342) $6,373  Corporate debt securities$12,577 $$199 $1,283 $(6,779)$9,244 $(9,473)$7,058 
Residential mortgage-backed securitiesResidential mortgage-backed securities  15  921  (32)  (908)  Residential mortgage-backed securities15 921 (32)(908)
Commercial mortgage-backed securitiesCommercial mortgage-backed securities 13  (8) 478  (1,065) 3,257  (124) 2,551  Commercial mortgage-backed securities(6)478 (1,068)6,103 (807)4,707 
Collateralized debt obligationsCollateralized debt obligations2,300 2,300 
Total Level 3 available-for-sale securitiesTotal Level 3 available-for-sale securities$12,577  $ $298  $2,133  $(7,369) $10,651  $(9,374) $8,924  Total Level 3 available-for-sale securities$12,577 $18 $208 $4,982 $(7,879)$15,347 $(11,188)$14,065 
(1)These amounts are reported as net investment income and net realized investment gains (losses) for each of the periods presented above.
(2)Transfers into and/or (out) of Level 3 are primarily attributable to the availability of market observable information and the re-evaluation of the observability of pricing inputs.


Quantitative and Qualitative Disclosures about Unobservable Inputs

Investments totaling $6.0$12.0 million and $1.3 million at JuneSeptember 30, 2020 and December 31, 2019, respectively, were priced using a non-binding broker quote as the only pricing input and were classified within Level 3. The quantitative detail of the unobservable inputs supporting these quotes is neither provided nor reasonably available to us. Our Level 3 assets are not material in total and, with the exception of the tables above, additional Level 3 disclosures are not provided. 

Financial instruments not carried at fair value
The following table presents the carrying values and fair values of financial instruments categorized as Level 3 in the fair value
hierarchy that are recorded at carrying value as of:
June 30, 2020December 31, 2019September 30, 2020December 31, 2019
(in thousands)(in thousands)Carrying valueFair valueCarrying valueFair value(in thousands)Carrying valueFair valueCarrying valueFair value
Agent loans (1)
Agent loans (1)
$65,450  $63,030  $67,696  $71,602  
Agent loans (1)
$64,852 $66,345 $67,696 $71,602 
Long-term borrowings (2)
Long-term borrowings (2)
97,101  117,604  98,080  101,888  
Long-term borrowings (2)
96,610 116,865 98,080 101,888 
(1)The discount rate used to calculate fair value at JuneSeptember 30, 2020 is reflective of an increase in the BB+ financial yield curve due to the market volatility resulting from the COVID-19 pandemic.
(2)The discount rate used to calculate fair value at JuneSeptember 30, 2020 is reflective of a decline in U.S. Treasury bond yields due to the market volatility resulting from the COVID-19 pandemic.



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Note 6.  Investments
 
Available-for-sale securities
See Note 5, "Fair Value" for additional fair value disclosures. The following tables summarize the cost and fair value, net of credit loss allowance, of our available-for-sale securities as of:
June 30, 2020September 30, 2020
(in thousands) (in thousands)Amortized costGross unrealized gainsGross unrealized lossesEstimated fair value (in thousands)Amortized costGross unrealized gainsGross unrealized lossesEstimated fair value
Corporate debt securitiesCorporate debt securities$461,398  $14,508  $6,251  $469,655  Corporate debt securities$534,902 $16,904 $3,929 $547,877 
Residential mortgage-backed securitiesResidential mortgage-backed securities115,631  3,970   119,599  Residential mortgage-backed securities120,268 3,470 12 123,726 
Commercial mortgage-backed securitiesCommercial mortgage-backed securities104,403  3,390  1,251  106,542  Commercial mortgage-backed securities109,187 4,420 393 113,214 
Collateralized debt obligationsCollateralized debt obligations98,603  281  2,596  96,288  Collateralized debt obligations107,787 373 1,239 106,921 
Other debt securitiesOther debt securities12,435  355  49  12,741  Other debt securities15,792 542 18 16,316 
Total available-for-sale securities, netTotal available-for-sale securities, net$792,470  $22,504  $10,149  $804,825  Total available-for-sale securities, net$887,936 $25,709 $5,591 $908,054 


December 31, 2019
(in thousands)Amortized costGross unrealized gainsGross unrealized lossesEstimated fair value
Corporate debt securities$450,295 $6,289 $1,704 $454,880 
Residential mortgage-backed securities124,337 1,056 50 125,343 
Commercial mortgage-backed securities67,210 479 148 67,541 
Collateralized debt obligations78,059 44 247 77,856 
Other debt securities5,049 71 39 5,081 
Total available-for-sale securities, net$724,950 $7,939 $2,188 $730,701 


The amortized cost and estimated fair value of available-for-sale securities at JuneSeptember 30, 2020 are shown below by remaining contractual term to maturity.  Expected maturities may differ from contractual maturities because borrowers may have the right to call or prepay obligations with or without call or prepayment penalties.
June 30, 2020September 30, 2020
AmortizedEstimatedAmortizedEstimated
(in thousands)(in thousands)costfair value(in thousands)costfair value
Due in one year or lessDue in one year or less$24,154  $24,233  Due in one year or less$13,157 $13,229 
Due after one year through five yearsDue after one year through five years362,607  372,299  Due after one year through five years419,336 431,758 
Due after five years through ten yearsDue after five years through ten years129,547  128,334  Due after five years through ten years160,245 161,148 
Due after ten yearsDue after ten years276,162  279,959  Due after ten years295,198 301,919 
Total available-for-sale securities (1)
Total available-for-sale securities (1)
$792,470  $804,825  
Total available-for-sale securities (1)
$887,936 $908,054 
(1)The contractual maturities of our available-for-sale securities are included in the table. However, given our intent to sell certain impaired securities, these securities are classified as current assets in our Statements of Financial Position at JuneSeptember 30, 2020.















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The below securities have been evaluated and determined to be temporary declines in fair value for which we expect to recover our entire principal plus interest.  The following table presents available-for-sale securities based on length of time in a gross unrealized loss position as of:
June 30, 2020September 30, 2020
Less than 12 months12 months or longerTotalLess than 12 months12 months or longerTotal
(dollars in thousands)(dollars in thousands)Fair
value
Unrealized
losses
Fair
value
Unrealized
losses
Fair
value
Unrealized
losses
No. of
holdings
(dollars in thousands)Fair
value
Unrealized
losses
Fair
value
Unrealized
losses
Fair
value
Unrealized
losses
No. of
holdings
Corporate debt securitiesCorporate debt securities$81,468  $4,358  $8,058  $1,893  $89,526  $6,251  494  Corporate debt securities$116,649 $2,493 $8,236 $1,436 $124,885 $3,929 437 
Residential mortgage-backed securitiesResidential mortgage-backed securities1,407     1,407    Residential mortgage-backed securities17,274 12 17,274 12 11 
Commercial mortgage-backed securitiesCommercial mortgage-backed securities30,808  1,251    30,808  1,251  47  Commercial mortgage-backed securities19,076 393 19,076 393 29 
Collateralized debt obligationsCollateralized debt obligations75,876  2,070  13,721  526  89,597  2,596  92  Collateralized debt obligations78,166 998 11,992 241 90,158 1,239 97 
Other debt securitiesOther debt securities2,780  49    2,780  49   Other debt securities1,057 18 1,057 18 
Total available-for-sale securitiesTotal available-for-sale securities$192,339  $7,730  $21,779  $2,419  $214,118  $10,149  643  Total available-for-sale securities$232,222 $3,914 $20,228 $1,677 $252,450 $5,591 578 
Quality breakdown of available-for-sale securities:Quality breakdown of available-for-sale securities:Quality breakdown of available-for-sale securities:
Investment gradeInvestment grade$135,419  $3,849  $13,721  $526  $149,140  $4,375  170  Investment grade$184,738 $1,916 $11,992 $241 $196,730 $2,157 178 
Non-investment gradeNon-investment grade56,920  3,881  8,058  1,893  64,978  5,774  473  Non-investment grade47,484 1,998 8,236 1,436 55,720 3,434 400 
Total available-for-sale securitiesTotal available-for-sale securities$192,339  $7,730  $21,779  $2,419  $214,118  $10,149  643  Total available-for-sale securities$232,222 $3,914 $20,228 $1,677 $252,450 $5,591 578 

December 31, 2019
Less than 12 months12 months or longerTotal
(dollars in thousands)Fair
value
Unrealized
losses
Fair
value
Unrealized
losses
Fair
value
Unrealized
losses
No. of
holdings
Corporate debt securities$25,804 $342 $15,699 $1,362 $41,503 $1,704 158 
Residential mortgage-backed securities16,712 50 16,712 50 
Commercial mortgage-backed securities21,981 147 372 22,353 148 30 
Collateralized debt obligations20,889 33 41,010 214 61,899 247 49 
Other debt securities2,350 39 2,350 39 
Total available-for-sale securities$87,736 $611 $57,081 $1,577 $144,817 $2,188 246 
Quality breakdown of available-for-sale securities:
Investment grade$76,315 $287 $46,390 $218 $122,705 $505 100 
Non-investment grade11,421 324 10,691 1,359 22,112 1,683 146 
Total available-for-sale securities$87,736 $611 $57,081 $1,577 $144,817 $2,188 246 


Credit loss allowance on investments
As of JuneSeptember 30, 2020, the current expected credit loss allowance on agent loans is $1.0 million and the credit loss allowance on available-for-sale securities is $0.4 million.

Net investment income
Investment income, net of expenses, was generated from the following portfolios:
Three months ended June 30,Six months ended June 30,Three months ended September 30,Nine months ended September 30,
(in thousands)(in thousands)2020201920202019(in thousands)2020201920202019
Available-for sale securitiesAvailable-for sale securities$5,670  $5,488  $11,458  $11,649  Available-for sale securities$5,353 $5,449 $16,811 $17,098 
Equity securitiesEquity securities901  141  1,757  282  Equity securities1,178 452 2,935 734 
Cash equivalents and otherCash equivalents and other1,115  2,660  3,089  5,125  Cash equivalents and other1,009 2,900 4,098 8,025 
Total investment incomeTotal investment income7,686  8,289  16,304  17,056  Total investment income7,540 8,801 23,844 25,857 
Less: investment expensesLess: investment expenses313  259  562  509  Less: investment expenses510 149 1,072 658 
Investment income, net of expensesInvestment income, net of expenses$7,373  $8,030  $15,742  $16,547  Investment income, net of expenses$7,030 $8,652 $22,772 $25,199 





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Realized investment gains (losses)
Realized gains (losses) on investments were as follows:
Three months ended June 30,Six months ended June 30,
(in thousands)2020201920202019
Available-for-sale securities:  
Gross realized gains$1,721  $2,062  $2,795  $4,320  
Gross realized losses(1,366) (823) (1,825) (1,163) 
Net realized gains on available-for-sale securities355  1,239  970  3,157  
Equity securities (1)
6,170  63  (5,252) 648  
Miscellaneous    
Net realized investment gains (losses)$6,526  $1,302  $(4,280) $3,805  
(1)While our investment portfolio was negatively impacted in the first quarter of 2020 primarily due to the financial market volatility resulting from the COVID-19 pandemic, market conditions partially recovered in the second quarter of 2020, resulting in significant gains in the three months ended June 30, 2020.
Three months ended September 30,Nine months ended September 30,
(in thousands)2020201920202019
Available-for-sale securities:  
Gross realized gains$604 $1,320 $3,399 $5,640 
Gross realized losses(467)(248)(2,292)(1,411)
Net realized gains on available-for-sale securities137 1,072 1,107 4,229 
Equity securities5,777 624 525 1,272 
Miscellaneous
Net realized investment gains$5,915 $1,696 $1,635 $5,501 


The portion of net unrealized gains and losses recognized during the reporting period related to equity securities held at the reporting date is calculated as follows:
Three months ended June 30,Six months ended June 30,
(in thousands)2020201920202019
Equity securities:
Net gains (losses) recognized during the period (1)
$6,170  $63  $(5,252) $648  
Less: net gains (losses) recognized on securities sold1,357   (2,157)  
Net unrealized gains (losses) recognized on securities held at reporting date$4,813  $63  $(3,095) $648  
(1)While our investment portfolio was negatively impacted in the first quarter of 2020 primarily due to the financial market volatility resulting from the COVID-19 pandemic, market conditions partially recovered in the second quarter of 2020, resulting in significant gains in the three months ended June 30, 2020.
Three months ended September 30,Nine months ended September 30,
(in thousands)2020201920202019
Equity securities:
Net gains recognized during the period$5,777 $624 $525 $1,272 
Less: net gains (losses) recognized on securities sold1,796 47 (1,009)47 
Net unrealized gains recognized on securities held at reporting date$3,981 $577 $1,534 $1,225 


Net impairmentsimpairment losses recognized in earnings
Upon adoption of ASU 2016-13 on January 1, 2020, impairments on available-for-sale securities that are deemed to be credit related are recognized in earnings with a corresponding available-for-sale security allowance. All unrealized losses related to factors other than credit are recorded in other comprehensive income. Prior to January 1, 2020, we had the intent to sell all credit-impaired available-for-sale securities; therefore, the entire amount of the impairment charges was included in earnings and no impairments were recognized in other comprehensive income. See also Note 2, "Significant Accounting Policies".

Impairments on available-for-sale securities and agent loans were as follows:
Three months ended June 30,Six months ended June 30,Three months ended September 30,Nine months ended September 30,
(in thousands)(in thousands)2020201920202019(in thousands)2020201920202019
Available-for-sale securities:Available-for-sale securities:Available-for-sale securities:
Intent to sellIntent to sell$ $84  $2,242  $162  Intent to sell$37 $31 $2,279 $193 
Credit impairedCredit impaired17  —  658  —  Credit impaired85 743 
Total available-for-sale securitiesTotal available-for-sale securities17  84  2,900  162  Total available-for-sale securities122 31 3,022 193 
Agent loans - expected credit lossesAgent loans - expected credit losses —  170  —  Agent loans - expected credit losses170 
Net impairment losses recognized in earningsNet impairment losses recognized in earnings$17  $84  $3,070  $162  Net impairment losses recognized in earnings$122 $31 $3,192 $193 
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Note 7.  Leases

The following table summarizes our lease assets and liabilities as of:
(in thousands)(in thousands)June 30, 2020December 31, 2019(in thousands)September 30, 2020December 31, 2019
Operating lease assetsOperating lease assets$19,267  $22,401  Operating lease assets$16,844 $22,401 
Operating lease liabilities - currentOperating lease liabilities - current$11,216  $11,289  Operating lease liabilities - current$10,735 $11,289 
Operating lease liabilities - long-termOperating lease liabilities - long-term7,664  10,665  Operating lease liabilities - long-term5,766 10,665 
Total operating lease liabilitiesTotal operating lease liabilities$18,880  $21,954  Total operating lease liabilities$16,501 $21,954 


We currently have leases for real estate, technology equipment, copiers, and vehicles. Our largest operating lease asset at JuneSeptember 30, 2020 of $9.2$7.8 million is for office space leased from the Exchange, including the home office. Under this lease, rent is based on rental rates of like property and all operating expenses are the responsibility of the tenant (Indemnity). The lease agreement expires December 31, 2021.

Operating lease costs for the three months ended JuneSeptember 30, 2020 and 2019 were $3.3$3.2 million and $3.6$3.5 million, respectively, and $6.7$9.9 million and $7.2$10.7 million for the sixnine months ended JuneSeptember 30, 2020 and 2019, respectively. Of this amount, the Exchange and its subsidiaries reimbursed us $1.4$1.3 million and $1.6$1.5 million for the three months ended JuneSeptember 30, 2020 and 2019, respectively, and $2.8$4.1 million and $3.1$4.6 million for the sixnine months ended JuneSeptember 30, 2020 and 2019, respectively, which represents the allocated share of lease costs supporting administrative services activities.


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Note 8.  Borrowing Arrangements
 
Bank line of credit
As of JuneSeptember 30, 2020, we have access to a $100 million bank revolving line of credit with a $25 million letter of credit sublimit that expires on October 30, 2023. As of JuneSeptember 30, 2020, a total of $99.1 million remains available under the facility due to $0.9 million outstanding letters of credit, which reduce the availability for letters of credit to $24.1 million.  We had 0 borrowings outstanding on our line of credit as of JuneSeptember 30, 2020.  Investments with a fair value of $124.4$124.6 million were pledged as collateral on the line at JuneSeptember 30, 2020. The investments pledged as collateral have no trading restrictions and are reported as available-for-sale securities and cash and cash equivalents as of JuneSeptember 30, 2020. The banks require compliance with certain covenants, which include leverage ratios and debt restrictions, for our line of credit.  We are in compliance with all covenants at JuneSeptember 30, 2020.

Term loan credit facility
In 2016, we entered into a credit agreement for a $100 million senior secured draw term loan credit facility ("Credit Facility") for the acquisition of real property and construction of an office building that will serve as part of our principal headquarters. On January 1, 2019, the Credit Facility converted to a fully-amortized term loan with monthly payments of principal and interest at a fixed rate of 4.35% over a period of 28 years. Investments with a fair value of $126.1$126.2 million were pledged as collateral for the facility and are reported as available-for-sale securities and cash and cash equivalents as of JuneSeptember 30, 2020. The bank requires compliance with certain covenants, which include leverage ratios, debt restrictions and minimum net worth, for our Credit Facility. We are in compliance with all covenants at JuneSeptember 30, 2020.

The remaining unpaid balance from the Credit Facility is reported at carrying value on our Statements of Financial Position, net of unamortized loan origination and commitment fees. See Note 5, "Fair Value" for the estimated fair value of these borrowings.

Annual principal payments
The following table sets forth future principal payments:
(in thousands)(in thousands)(in thousands)
YearYearPrincipal paymentsYearPrincipal payments
20202020$1,000  2020$520 
202120212,019  20212,020 
202220222,109  20222,110 
202320232,226  20232,226 
202420242,302  20242,303 
ThereafterThereafter87,445  Thereafter87,431 

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Note 9.  Postretirement Benefits
 
Pension plans
Our pension plans consist of a noncontributory defined benefit pension plan covering substantially all employees and an unfunded supplemental employee retirement plan for certain members of executive and senior management. Although we are the sponsor of these postretirement plans and record the funded status of these plans, the Exchange and its subsidiaries reimburse us for approximately 58% of the annual benefit expense of these plans, which represents pension benefits for employees performing administrative services and their allocated share of costs for employees in departments that support the administrative functions.
The cost of our pension plans are as follows:
Three months ended June 30,Six months ended June 30,Three months ended September 30,Nine months ended September 30,
(in thousands)(in thousands)2020201920202019(in thousands)2020201920202019
Service cost for benefits earnedService cost for benefits earned$10,874  $8,464  $21,747  $16,927  Service cost for benefits earned$10,873 $8,463 $32,620 $25,390 
Interest cost on benefits obligationInterest cost on benefits obligation9,394  9,826  18,789  19,653  Interest cost on benefits obligation9,395 9,827 28,184 29,480 
Expected return on plan assetsExpected return on plan assets(12,353) (11,871) (24,706) (23,742) Expected return on plan assets(12,353)(11,872)(37,059)(35,614)
Prior service cost amortizationPrior service cost amortization335  348  671  697  Prior service cost amortization336 349 1,007 1,046 
Net actuarial loss amortizationNet actuarial loss amortization3,031  1,278  6,062  2,556  Net actuarial loss amortization3,031 1,279 9,093 3,835 
Pension plan cost (1)
Pension plan cost (1)
$11,281  $8,045  $22,563  $16,091  
Pension plan cost (1)
$11,282 $8,046 $33,845 $24,137 
(1)The components of pension plan costs other than the service cost component are included in the line item "Other (expense) income" in the Statements of Operations after reimbursements from the Exchange and its subsidiaries.


Note 10.  Income Taxes

Income tax expense is provided on an interim basis based upon our estimate of the annual effective income tax rate, adjusted each quarter for discrete items. OurFor the three months ended September 30, 2020 and 2019, our effective tax rate was 20.0%20.1% and 20.9%21.2%, respectively, and for the three and sixnine months ended JuneSeptember 30, 2020 respectively. The $6.8 million valuation allowance that was recognized onand 2019 our net deferred tax assets at March 31, 2020, primarily related to unrealized losses on our investments, was released as of June 30, 2020 driven by the partial recovery experienced in market conditions in the second quarter of 2020. Of the total, $5.8 million was recorded in other comprehensive income and $1.0 million was recorded as an income tax benefit. The amount recognized as an income tax benefit decreased the effective tax rate by 0.9% for the three months ended June 30, 2020. Our effective tax rate was 17.2%20.6% and 19.1% for the three and six months ended June 30, 2019,19.9%, respectively. Impacting our effective tax rate in the three and sixnine months ended JuneSeptember 30, 2019 was the settlement of an uncertain tax position, which reduced our effective tax rate by 3.8% and 2.0%, respectively.1.3%.


Note 11.  Capital Stock
 
Class A and B common stock
Holders of Class B shares may, at their option, convert their shares into Class A shares at the rate of 2,400 Class A shares per Class B share.  There were 0 shares of Class B common stock converted into Class A common stock during the sixnine months ended JuneSeptember 30, 2020 and the year ended December 31, 2019. There is no provision for conversion of Class A shares to Class B shares, and Class B shares surrendered for conversion cannot be reissued.

Stock repurchases
In 2011, our Board of Directors approved a continuation of the current stock repurchase program of $150 million, with no time limitation.  There were 0 shares repurchased under this program during the sixnine months ended JuneSeptember 30, 2020 and the year ended December 31, 2019. We had approximately $17.8 million of repurchase authority remaining under this program at JuneSeptember 30, 2020.
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Note 12.  Accumulated Other Comprehensive Income (Loss)
 
Changes in accumulated other comprehensive income ("AOCI") (loss) by component, including amounts reclassified to other comprehensive income ("OCI") (loss) and the related line item in the Statements of Operations where net income is presented, are as follows:
Three months endedThree months ended
June 30, 2020June 30, 2019
(in thousands)Before TaxIncome TaxNetBefore TaxIncome TaxNet
Investment securities:
AOCI (loss), beginning of period (1)
$(27,761) $ $(27,761) $(2,235) $(470) $(1,765) 
OCI before reclassifications (1)
40,364  2,646  37,718  4,420  928  3,492  
Realized investment gains(355) (75) (280) (1,239) (260) (979) 
Impairment losses17   13  84  18  66  
OCI40,026  2,575  37,451  3,265  686  2,579  
AOCI (loss), end of period (1)
$12,265  $2,575  $9,690  $1,030  $216  $814  
Pension and other postretirement plans:
AOCI (loss), beginning of period$(150,233) $(31,550) $(118,683) $(154,190) $(32,381) $(121,809) 
Amortization of prior service costs336  70  266  348  73  275  
Amortization of net actuarial loss3,031  637  2,394  1,210  254  956  
OCI3,367  707  2,660  1,558  327  1,231  
AOCI (loss), end of period$(146,866) $(30,843) $(116,023) $(152,632) $(32,054) $(120,578) 
Total
AOCI (loss), beginning of period$(177,994) $(31,550) $(146,444) $(156,425) $(32,851) $(123,574) 
Investment securities40,026  2,575  37,451  3,265  686  2,579  
Pension and other postretirement plans3,367  707  2,660  1,558  327  1,231  
OCI43,393  3,282  40,111  4,823  1,013  3,810  
AOCI (loss), end of period$(134,601) $(28,268) $(106,333) $(151,602) $(31,838) $(119,764) 
Six months endedSix months ended
June 30, 2020June 30, 2019
(in thousands)Before TaxIncome TaxNetBefore TaxIncome TaxNet
Investment securities:
AOCI (loss), beginning of period$5,664  $1,189  $4,475  $(9,169) $(1,926) $(7,243) 
OCI before reclassifications4,671  981  3,690  13,194  2,771  10,423  
Realized investment gains(970) (204) (766) (3,157) (663) (2,494) 
Impairment losses2,900  609  2,291  162  34  128  
OCI6,601  1,386  5,215  10,199  2,142  8,057  
AOCI (loss), end of period$12,265  $2,575  $9,690  $1,030  $216  $814  
Pension and other postretirement plans:
AOCI (loss), beginning of period$(153,600) $(32,257) $(121,343) $(155,749) $(32,708) $(123,041) 
Amortization of prior service costs672  141  531  697  146  551  
Amortization of net actuarial loss6,062  1,273  4,789  2,420  508  1,912  
OCI6,734  1,414  5,320  3,117  654  2,463  
AOCI (loss), end of period$(146,866) $(30,843) $(116,023) $(152,632) $(32,054) $(120,578) 
Total
AOCI (loss), beginning of period$(147,936) $(31,068) $(116,868) $(164,918) $(34,634) $(130,284) 
Investment securities6,601  1,386  5,215  10,199  2,142  8,057  
Pension and other postretirement plans6,734  1,414  5,320  3,117  654  2,463  
OCI13,335  2,800  10,535  13,316  2,796  10,520  
AOCI (loss), end of period$(134,601) $(28,268) $(106,333) $(151,602) $(31,838) $(119,764) 
(1)As of June 30, 2020, the valuation allowance that was recognized on the deferred tax asset primarily related to unrealized losses on our investments at March 31, 2020 was fully released.
Three months endedThree months ended
September 30, 2020September 30, 2019
(in thousands)Before TaxIncome TaxNetBefore TaxIncome TaxNet
Investment securities:
AOCI, beginning of period$12,265 $2,575 $9,690 $1,030 $216 $814 
OCI before reclassifications7,792 1,636 6,156 3,991 838 3,153 
Realized investment gains(137)(28)(109)(1,072)(225)(847)
Impairment losses122 26 96 31 24 
OCI7,777 1,634 6,143 2,950 620 2,330 
AOCI, end of period$20,042 $4,209 $15,833 $3,980 $836 $3,144 
Pension and other postretirement plans:
AOCI (loss), beginning of period$(146,866)$(30,843)$(116,023)$(152,632)$(32,054)$(120,578)
Amortization of prior service costs335 70 265 349 74 275 
Amortization of net actuarial loss3,031 637 2,394 1,210 254 956 
OCI3,366 707 2,659 1,559 328 1,231 
AOCI (loss), end of period$(143,500)$(30,136)$(113,364)$(151,073)$(31,726)$(119,347)
Total
AOCI (loss), beginning of period$(134,601)$(28,268)$(106,333)$(151,602)$(31,838)$(119,764)
Investment securities7,777 1,634 6,143 2,950 620 2,330 
Pension and other postretirement plans3,366 707 2,659 1,559 328 1,231 
OCI11,143 2,341 8,802 4,509 948 3,561 
AOCI (loss), end of period$(123,458)$(25,927)$(97,531)$(147,093)$(30,890)$(116,203)
Nine months endedNine months ended
September 30, 2020September 30, 2019
(in thousands)Before TaxIncome TaxNetBefore TaxIncome TaxNet
Investment securities:
AOCI (loss), beginning of period$5,664 $1,189 $4,475 $(9,169)$(1,926)$(7,243)
OCI before reclassifications12,463 2,617 9,846 17,185 3,609 13,576 
Realized investment gains(1,107)(232)(875)(4,229)(888)(3,341)
Impairment losses3,022 635 2,387 193 41 152 
OCI14,378 3,020 11,358 13,149 2,762 10,387 
AOCI, end of period$20,042 $4,209 $15,833 $3,980 $836 $3,144 
Pension and other postretirement plans:
AOCI (loss), beginning of period$(153,600)$(32,257)$(121,343)$(155,749)$(32,708)$(123,041)
Amortization of prior service costs1,007 211 796 1,046 220 826 
Amortization of net actuarial loss9,093 1,910 7,183 3,630 762 2,868 
OCI10,100 2,121 7,979 4,676 982 3,694 
AOCI (loss), end of period$(143,500)$(30,136)$(113,364)$(151,073)$(31,726)$(119,347)
Total
AOCI (loss), beginning of period$(147,936)$(31,068)$(116,868)$(164,918)$(34,634)$(130,284)
Investment securities14,378 3,020 11,358 13,149 2,762 10,387 
Pension and other postretirement plans10,100 2,121 7,979 4,676 982 3,694 
OCI24,478 5,141 19,337 17,825 3,744 14,081 
AOCI (loss), end of period$(123,458)$(25,927)$(97,531)$(147,093)$(30,890)$(116,203)
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Note 13. Concentrations of Credit Risk

Financial instruments could potentially expose us to concentrations of credit risk, including unsecured receivables from the Exchange. A large majority of our revenue and receivables are from the Exchange and its affiliates. See also Note 1, "Nature of Operations". Net management fee amounts and other reimbursements due from the Exchange and its affiliates were $506.7$501.2 million and $468.6 million at JuneSeptember 30, 2020 and December 31, 2019, respectively. Given the financial strength of the Exchange and historical experience of no credit losses, we previously did not record a credit loss allowance to these receivables. Upon adoption of ASU 2016-13, we recorded an allowance for current expected credit losses of $0.6 million related to the receivables from the Exchange and affiliates. See also Note 2, "Significant Accounting Policies". There was 0 change to this allowance for the three and sixnine months ended JuneSeptember 30, 2020.


Note 14.  Commitments and Contingencies

We are involved in litigation arising in the ordinary course of conducting business.  In accordance with current accounting standards for loss contingencies and based upon information currently known to us, we establish reserves for litigation when it is probable that a loss associated with a claim or proceeding has been incurred and the amount of the loss or range of loss can be reasonably estimated.  When no amount within the range of loss is a better estimate than any other amount, we accrue the minimum amount of the estimable loss.  To the extent that such litigation against us may have an exposure to a loss in excess of the amount we have accrued, we believe that such excess would not be material to our financial condition, results of operations, or cash flows.  Legal fees are expensed as incurred.  We believe that our accruals for legal proceedings are appropriate and, individually and in the aggregate, are not expected to be material to our financial condition, results of operations, or cash flows.

We review all litigation on an ongoing basis when making accrual and disclosure decisions.  For certain legal proceedings, we cannot reasonably estimate losses or a range of loss, if any, particularly for proceedings that are in their early stages of development or where the plaintiffs seek indeterminate damages.  Various factors, including, but not limited to, the outcome of potentially lengthy discovery and the resolution of important factual questions, may need to be determined before probability can be established or before a loss or range of loss can be reasonably estimated.  If the loss contingency in question is not both probable and reasonably estimable, we do not establish an accrual and the matter will continue to be monitored for any developments that would make the loss contingency both probable and reasonably estimable.  In the event that a legal proceeding results in a substantial judgment against, or settlement by, us, there can be no assurance that any resulting liability or financial commitment would not have a material adverse effect on the financial condition, results of operations, or cash flows.


Note 15. Subsequent Events
 
No items were identified in this period subsequent to the financial statement date that required adjustment or additional disclosure.

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ITEM 2.    MANAGEMENT’S DISCUSSION AND ANALYSIS OF FINANCIAL CONDITION AND RESULTS OF OPERATIONS
 
The following discussion of financial condition and results of operations highlights significant factors influencing Erie Indemnity Company ("Indemnity", "we", "us", "our").  This discussion should be read in conjunction with the historical financial statements and the related notes thereto included in Part I, Item 1. "Financial Statements" of this Quarterly Report on Form 10-Q, and with Item 7. "Management’s Discussion and Analysis of Financial Condition and Results of Operations" for the year ended December 31, 2019, as contained in our Annual Report on Form 10-K filed with the Securities and Exchange Commission on February 27, 2020.
 
 
INDEX
 Page Number
 

CAUTIONARY STATEMENT REGARDING FORWARD-LOOKING INFORMATION
 
"Safe Harbor" Statement under the Private Securities Litigation Reform Act of 1995:
Statements contained herein that are not historical fact are forward-looking statements and, as such, are subject to risks and uncertainties that could cause actual events and results to differ, perhaps materially, from those discussed herein.  Forward-looking statements relate to future trends, events or results and include, without limitation, statements and assumptions on which such statements are based that are related to our plans, strategies, objectives, expectations, intentions, and adequacy of resources.  Examples of forward-looking statements are discussions relating to premium and investment income, expenses, operating results, and compliance with contractual and regulatory requirements.  Forward-looking statements are not guarantees of future performance and involve risks and uncertainties that are difficult to predict.  Therefore, actual outcomes and results may differ materially from what is expressed or forecasted in such forward-looking statements.  Among the risks and uncertainties, in addition to those set forth in our filings with the Securities and Exchange Commission, that could cause actual results and future events to differ from those set forth or contemplated in the forward-looking statements include the following:
potential impacts of the COVID-19 pandemic on the growth and financial condition of the Erie Insurance Exchange ("Exchange");
potential impacts of the COVID-19 pandemic on our operations, the business operations of our customers and/or independent agents, or our third-party vendor operations;
dependence upon our relationship with the Exchange and the management fee under the agreement with the subscribers at the Exchange;
dependence upon our relationship with the Exchange and the growth of the Exchange, including:
general business and economic conditions;
factors affecting insurance industry competition;
dependence upon the independent agency system; and
ability to maintain our reputation for customer service;
dependence upon our relationship with the Exchange and the financial condition of the Exchange, including:
the Exchange's ability to maintain acceptable financial strength ratings;
factors affecting the quality and liquidity of the Exchange's investment portfolio;
changes in government regulation of the insurance industry;
emerging claims and coverage issues in the industry; and
severe weather conditions or other catastrophic losses, including terrorism;
costs of providing policy issuance and renewal services to the Exchange under the subscriber's agreement;
ability to attract and retain talented management and employees;
ability to ensure system availability and effectively manage technology initiatives;
difficulties with technology or data security breaches, including cyber attacks;
ability to maintain uninterrupted business operations;
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factors affecting the quality and liquidity of our investment portfolio;
our ability to meet liquidity needs and access capital; and
outcome of pending and potential litigation.

A forward-looking statement speaks only as of the date on which it is made and reflects our analysis only as of that date.  We undertake no obligation to publicly update or revise any forward-looking statement, whether as a result of new information, future events, changes in assumptions, or otherwise.


RECENT ACCOUNTING STANDARDS
 
See Part I, Item 1. "Financial Statements - Note 2, Significant Accounting Policies, of Notes to Financial Statements" contained within this report for a discussion of recently adopted as well as other recently issued accounting standards and the impact on our financial statements if known.


OPERATING OVERVIEW
 
Overview
We serve as the attorney-in-fact for the subscribers (policyholders) at the Exchange, a reciprocal insurer that writes property and casualty insurance. Our primary function as attorney-in-fact is to perform policy issuance and renewal services on behalf of the subscribers at the Exchange. We also act as attorney-in-fact on behalf of the Exchange, as well as the service provider for its insurance subsidiaries, with respect to all administrative services.

The Exchange is a reciprocal insurance exchange, which is an unincorporated association of individuals, partnerships and corporations that agree to insure one another. Each applicant for insurance to the Exchange signs a subscriber's agreement, which contains an appointment of Indemnity as their attorney-in-fact to transact the business of the Exchange on their behalf. Pursuant to the subscriber’s agreement for acting as attorney-in-fact in these two capacities, we earn a management fee calculated as a percentage of the direct and affiliated assumed premiums written by the Exchange.

Our earnings are primarily driven by the management fee revenue generated for the services we provide to the Exchange. The policy issuance and renewal services we provide to the Exchange are related to the sales, underwriting and issuance of policies. The sales related services we provide include agent compensation and certain sales and advertising support services. Agent compensation includes scheduled commissions to agents based upon premiums written as well as additional commissions and bonuses to agents, which are earned by achieving targeted measures. Agent compensation generally comprises approximately two-thirds of our policy issuance and renewal expenses. The underwriting services we provide include underwriting and policy processing. The remaining services we provide include customer service and administrative support. We also provide information technology services that support all the functions listed above. Included in these expenses are allocations of costs for departments that support these policy issuance and renewal functions.

By virtue of its legal structure as a reciprocal insurer, the Exchange does not have any employees or officers. Therefore, it enters into contractual relationships by and through an attorney-in-fact. Indemnity serves as the attorney-in-fact on behalf of the Exchange with respect to its administrative services. The Exchange's insurance subsidiaries also utilize Indemnity for these services in accordance with the service agreements between each of the subsidiaries and Indemnity. Claims handling services include costs incurred in the claims process, including the adjustment, investigation, defense, recording and payment functions. Life insurance management services include costs incurred in the management and processing of life insurance business. Investment management services are related to investment trading activity, accounting and all other functions attributable to the investment of funds. Included in these expenses are allocations of costs for departments that support these administrative functions. The amounts incurred for these services are reimbursed to Indemnity at cost in accordance with the subscriber's agreement and the service agreements. State insurance regulations require that intercompany service agreements and any material amendments be approved in advance by the state insurance department.

Our results of operations are tied to the growth and financial condition of the Exchange as the Exchange is our sole customer, and our earnings are largely generated from management fees based on the direct and affiliated assumed premiums written by the Exchange. The Exchange generates revenue by insuring preferred and standard risks, with personal lines comprising 71% of the 2019 direct and affiliated assumed written premiums and commercial lines comprising the remaining 29%.  The principal personal lines products are private passenger automobile and homeowners.  The principal commercial lines products are commercial multi-peril, commercial automobile and workers compensation.

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Coronavirus ("COVID-19") pandemic
On March 11, 2020, the outbreak of the coronavirus ("COVID-19") was declared a global pandemic. The significant volatility in the financial markets, economic disruption and uncertainty resulting from the COVID-19 pandemic that began in the first quarter of 2020 continues to evolve and the pandemic’s ultimate impact and duration remain highly uncertain at this time.

The uncertainty ofimpact the COVID-19 pandemic has causedon the premiums written by the Exchange, our sole customer, the Exchange, to experience growth constraints, which impactsaffects our management fee revenue. TheWhile the Exchange experienced declines in new business premiums in the second quarter of 2020 due to business disruptions and recessionary conditions. Continuedconditions, new business premiums grew 10.4% in the third quarter of 2020 compared to the same period in 2019, primarily driven by growth in the personal auto and homeowners lines of business. The uncertainty of the ongoing impacts of the COVID-19 pandemic will likely be incurredcontinue in the second halffourth quarter of 2020 and may continue until such time as the spread of the virus is contained. The Exchange previously announced rate reductions that will reducereduced its premiums and our management fee revenue, beginningwhich became effective in the second halfthird quarter of 2020. Also, thereThere may also be other market and/or regulatory pressures that could impact the Exchange’s operations. In the first halfnine months of 2020, within our cost of operations, we incurred increased agent incentive costs as lower claim frequency resulted in improved agent profitability. We have incurred additional technology costs in support of remote working conditions for our employees. These expenses, among others, could continue to increase as the full extent and duration of the pandemic’s impacts remain uncertain. While the financial market volatility had a negative impact on our investment portfolio in the first quarter of 2020, markets did experience a partial recovery insubstantially recovered during the second quarterand third quarters of 2020, contributing to realized and unrealized gains during this period.these periods. We could experience future losses and/or impairments to the portfolio given the pandemic’s impactsimpact on market conditions. We have provided additional disclosure of these impacted areas throughout our Management’s Discussion and Analysis that follows. A broader discussion of the potential future impacts has also been disclosed in the Financial Condition, Liquidity and Capital Resources, and Part II. Item 1A. "Risk Factors" related to COVID-19 contained within this report.

We have a dedicated internal committee comprised of management from various finance disciplines reviewing our risk positions on an ongoing basis as circumstances are evolving.  The committee is reviewing risk scenarios and performing stress tests, including the review of cash flow trends, liquidity requirements and other forms of risk quantification. This provides tools for management, as well as our Risk Committee of the Board of Directors, to assess risks and prioritize key issues.

While we were not required to close our physical locations under the state mandated closure of nonessential services, out of concern for the health and safety of our employees, over 90% of our workforce has been working remote since about March 12, 2020. We have had no significant interruption to our core business processes or systems to date. We have had no significant changes to our financial close or reporting processes or related internal controls, nor do we anticipate any significant future challenges at this time. We have a separate dedicated committee developing a return to the office plan that will be implemented when it becomes feasible and safe.
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Financial Overview
Three months ended June 30,Six months ended June 30,Three months ended September 30,Nine months ended September 30,
(dollars in thousands, except per share data)(dollars in thousands, except per share data)20202019% Change20202019% Change(dollars in thousands, except per share data)20202019% Change20202019% Change
(Unaudited)(Unaudited)(Unaudited)(Unaudited)
Operating incomeOperating income$91,189  $96,610  (5.6) %$176,880  $182,732  (3.2) %Operating income$96,225 $105,907 (9.1)%$273,105 $288,639 (5.4)%
Total investment incomeTotal investment income11,553  9,652  19.7  2,358  19,447  (87.9) Total investment income16,438 13,606 20.8 18,796 33,053 (43.1)
Interest expense, netInterest expense, net 272  NM 721  NMInterest expense, net111 NM832 NM
Other (expense) incomeOther (expense) income(258) 48  NM(624) 95  NMOther (expense) income(964)100 NM(1,588)195 NM
Income before income taxesIncome before income taxes102,482  106,038  (3.4) 178,609  201,553  (11.4) Income before income taxes111,696 119,502 (6.5)290,305 321,055 (9.6)
Income tax expenseIncome tax expense20,505  18,284  12.1  37,306  38,488  (3.1) Income tax expense22,480 25,333 (11.3)59,786 63,821 (6.3)
Net incomeNet income$81,977  $87,754  (6.6) %$141,303  $163,065  (13.3) %Net income$89,216 $94,169 (5.3)%$230,519 $257,234 (10.4)%
Net income per share – dilutedNet income per share – diluted$1.57  $1.68  (6.6) %$2.70  $3.12  (13.3) %Net income per share – diluted$1.71 $1.80 (5.2)%$4.41 $4.92 (10.4)%
NM = not meaningful


Operating income decreased in both the secondthird quarter and sixnine months ended JuneSeptember 30, 2020, compared to the same periods in 2019, as growth in operating expenses outpaced the growth in operating revenues. Management fee revenue for policy issuance and renewal services increased 0.7%2.1% to $483.8$484.6 million in the secondthird quarter and 1.8%1.9% to $927.5 million$1.4 billion for the sixnine months ended JuneSeptember 30, 2020, respectively. Management fee revenue is based upon the management fee rate we charge, and the direct and affiliated assumed premiums written by the Exchange. The management fee rate was 25% for both 2020 and 2019. The direct and affiliated assumed premiums written by the Exchange increased 0.5%2.0% to $2.0 billion in the secondthird quarter of 2020 and increased 1.9% to $3.9$5.8 billion for the sixnine months ended JuneSeptember 30, 2020, compared to the same periods in 2019.

Cost of operations for policy issuance and renewal services increased 2.2%5.0% to $413.9$409.5 million and 3.0%3.6% to $793.4 million$1.2 billion in the secondthird quarter and sixnine months ended JuneSeptember 30, 2020, compared to the same periods in 2019, primarily due to higher agent incentivescommissions driven by lower claims frequency.direct and affiliated assumed written premium growth and personnel costs.

Management fee revenue for administrative services increased 4.4%3.3% to $14.8$14.9 million in the secondthird quarter of 2020 and increased 5.1%4.5% to $29.6$44.5 million for the sixnine months ended JuneSeptember 30, 2020, compared to the same periods in 2019. The administrative services reimbursement revenue and corresponding cost of operations increased both total operating revenue and total operating expenses by $152.0$147.7 million in the secondthird quarter of 2020 and $303.5$451.2 million for the sixnine months ended JuneSeptember 30, 2020, but had no net impact on operating income.

While our investment portfolio was negatively impacted by the significant disruption to financial markets in the first quarter of 2020, market conditions partiallyhave substantially recovered induring the second quarterand third quarters of 2020. Total investment income increased $1.9$2.8 million in the secondthird quarter of 2020 compared to the secondthird quarter of 2019 primarily driven by an increase inincreased net realized gains of $5.2$4.2 million, partially offset by an increase in lossesdecreased net investment income of limited partnerships of $2.7$1.6 million. InvestmentTotal investment income decreased $17.1$14.3 million during the sixnine months ended JuneSeptember 30, 2020 compared to the sixnine months ended JuneSeptember 30, 2019 primarily driven by decreased limited partnership results of $5.0 million, decreased net realized lossesgains of $4.3$3.9 million, increased impairment losses of $3.1$3.0 million, and limited partnership lossesdecreased net investment income of $6.0$2.4 million.


General Conditions and Trends Affecting Our Business
Economic conditions
Unfavorable changes in economic conditions, including declining consumer confidence, inflation, high unemployment, and the threat of recession, among others, may lead the Exchange’s customers to modify coverage, not renew policies, or even cancel policies, which could adversely affect the premium revenue of the Exchange, and consequently our management fee.  The extent to which economic conditions could impact the Exchange’s operations and our management fee was exacerbated with the COVID-19 pandemic. The extent and duration of the impacts to economic conditions remain uncertain as the pandemic continues to evolve. See Financial Condition, Liquidity and Capital Resources, and Part II, Item 1A. "Risk Factors" contained within this report for a discussion of the potential impacts of the COVID-19 pandemic on our operations.

Financial market volatility
Our portfolio of fixed maturity, equity security, and limited partnership investments is subject to market volatility, especially in periods of instability in the worldwide financial markets.  Over time, net investment income could also be impacted by volatility and by the general level of interest rates, which impact reinvested cash flow from the portfolio and business operations. Depending upon market conditions, which are unpredictable and remain uncertain, considerable fluctuation could exist in the fair value of our investment portfolio and reported total investment income, which could have an adverse impact on our
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financial condition, results of operations, and cash flows. Significant volatility has been seen in the global financial markets since the outbreak of the COVID-19 pandemic. The extent of the impact on our invested assets cannot be estimated with a high
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degree of certainty at this time given the ongoing developments of this pandemic and the related impacts on the financial markets.


RESULTS OF OPERATIONS 
 
Management fee revenue
We have two performance obligations in the subscriber’s agreement, providing policy issuance and renewal services and acting as attorney-in-fact for the Exchange, as well as the service provider for its insurance subsidiaries, with respect to all administrative services. We earn management fees for acting as the attorney-in-fact for the subscribers at the Exchange in these two capacities, and allocate our revenues between our performance obligations.

The management fee is calculated by multiplying all direct and affiliated assumed premiums written by the Exchange by the management fee rate, which is determined by our Board of Directors at least annually.  The management fee rate was set at 25%, the maximum rate, for both 2020 and 2019.  Changes in the management fee rate can affect our revenue and net income significantly. The transaction price, including management fee revenue and administrative service reimbursement revenue, is allocated based on the estimated standalone selling prices developed using industry information and other available information for similar services. We update the transaction price allocation annually based upon the most recent information available or more frequently if there have been significant changes in any components considered in the transaction price. In 2020, we are reviewing our transaction price allocation quarterly to consider the most current economic conditions related to the COVID-19 pandemic. These reviews have resulted in no material change to the allocation.

The following table presents the allocation and disaggregation of revenue for our two performance obligations: 
Three months ended June 30,Six months ended June 30,Three months ended September 30,Nine months ended September 30,
(dollars in thousands)(dollars in thousands)20202019% Change20202019% Change(dollars in thousands)20202019% Change20202019% Change
(Unaudited)(Unaudited)(Unaudited)(Unaudited)
Policy issuance and renewal servicesPolicy issuance and renewal servicesPolicy issuance and renewal services
Direct and affiliated assumed premiums written by the ExchangeDirect and affiliated assumed premiums written by the Exchange$2,002,753  $1,993,593  0.5  %$3,850,431  $3,778,113  1.9  %Direct and affiliated assumed premiums written by the Exchange$1,999,074$1,960,4412.0 %$5,849,505$5,738,5541.9 %
Management fee rateManagement fee rate24.2 %24.2 %24.2 %24.2 %Management fee rate24.2%24.2%
Management fee revenueManagement fee revenue484,666  482,449  0.5  931,804  914,303  1.9  Management fee revenue483,776474,4272.0 1,415,5801,388,7301.9 
Change in allowance for management fee returned on cancelled policies (1)
Change in allowance for management fee returned on cancelled policies (1)
(871) (1,936) 55.0  (4,259) (2,807) (51.7) 
Change in allowance for management fee returned on cancelled policies (1)
7750NM(3,484)(2,807)(24.1)
Management fee revenue - policy issuance and renewal services, netManagement fee revenue - policy issuance and renewal services, net$483,795  $480,513  0.7  %$927,545  $911,496  1.8  %Management fee revenue - policy issuance and renewal services, net$484,551$474,4272.1 %$1,412,096$1,385,9231.9 %
Administrative servicesAdministrative servicesAdministrative services
Direct and affiliated assumed premiums written by the ExchangeDirect and affiliated assumed premiums written by the Exchange$2,002,753  $1,993,593  0.5  %$3,850,431  $3,778,113  1.9  %Direct and affiliated assumed premiums written by the Exchange$1,999,074$1,960,4412.0 %$5,849,505$5,738,5541.9 %
Management fee rateManagement fee rate0.8 %0.8 %0.8 %0.8 %Management fee rate0.8%0.8%
Management fee revenueManagement fee revenue16,022  15,949  0.5  30,803  30,225  1.9  Management fee revenue15,99315,6832.0 46,79645,9081.9 
Change in contract liability (2)
Change in contract liability (2)
(1,184) (1,742) 32.0  (1,183) (2,052) 42.3  
Change in contract liability (2)
(1,064)(1,241)14.3 (2,247)(3,293)31.8 
Change in allowance for management fee returned on cancelled policies (1)
Change in allowance for management fee returned on cancelled policies (1)
(25) (12) NM(36) (27) (32.1) 
Change in allowance for management fee returned on cancelled policies (1)
(19)(12)(65.0)(55)(39)(41.6)
Management fee revenue - administrative services, netManagement fee revenue - administrative services, net14,813  14,195  4.4  29,584  28,146  5.1  Management fee revenue - administrative services, net14,91014,4303.3 44,49442,5764.5 
Administrative services reimbursement revenueAdministrative services reimbursement revenue151,965  146,095  4.0  303,519  288,575  5.2  Administrative services reimbursement revenue147,710142,7303.5 451,229431,3054.6 
Total revenue from administrative servicesTotal revenue from administrative services$166,778  $160,290  4.0  %$333,103  $316,721  5.2  %Total revenue from administrative services$162,620$157,1603.5 %$495,723$473,8814.6 %
NM = not meaningful
(1)Management fees are returned to the Exchange when policies are cancelled mid-term and unearned premiums are refunded.  We record an estimated allowance for management fees returned on mid-term policy cancellations. This estimated allowance has been allocated between the two performance obligations consistent with the revenue allocation proportion. In the three and six months ended June 30, 2020 the increase in the allowance for management fee returned on cancelled policies was driven by theThe potential for a greater number of mid-term cancellations as a result of the COVID-19 pandemic.pandemic was taken into consideration in the determination of this allowance in the 2020 periods presented.
(2)Management fee revenue - administrative services is recognized over time as the services are performed. See Part I, Item 1. "Financial Statements - Note 3, Revenue, of Notes to Financial Statements" contained within this report.

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Direct and affiliated assumed premiums written by the Exchange
Direct and affiliated assumed premiums include premiums written directly by the Exchange and premiums assumed from its wholly owned property and casualty subsidiaries. Direct and affiliated assumed premiums written by the Exchange increased 0.5%2.0% to $2.0 billion in the secondthird quarter of 2020 compared to the secondthird quarter of 2019, primarily driven by increasesan increase in both policies in force and average premium per policy.new personal lines premiums written.  Year-over-year policies in force for all lines of business increased 1.1%1.7% in the secondthird quarter of 2020 driven by continuing strong policyholder retention, compared to 2.7%2.2% in the secondthird quarter of 2019.  The year-over-year average premium per policy for all lines of business increased 2.2%0.8% at JuneSeptember 30, 2020 compared to 3.4% at JuneSeptember 30, 2019. The year-over-year average premium per policy at September 30, 2020 was impacted by the previously announced rate reductions for our personal and commercial auto policies as a result of the COVID-19 pandemic.

Premiums generated from new business decreased 18.6%increased 10.4% to $190$244 million in the secondthird quarter of 2020 primarily driven by shelter-at-home orders, changesincreases in consumer behaviorpersonal auto and driving patterns and mandatory business closures resulting fromhomeowners premiums written compared to the COVID-19 pandemic. Year-over-yearsame period in 2019. While year-over-year average premium per policy on new business decreased 0.4%4.6% at JuneSeptember 30, 2020, and new business policespolicies written decreased 12.7%increased 19.7% in the secondthird quarter of 2020. In the second quarter of 2019, premiumsPremiums generated from new business decreased 1.1%3.7% to $233 million.$221 million in the third quarter of 2019. While year-over-year average premium per policy on new business increased 6.4%6.6% at JuneSeptember 30, 2019, new business policespolicies written decreased 7.4%8.9% in the secondthird quarter of 2019. Premiums generated from renewal business increased 3.0%0.9% to $1.8 billion in the secondthird quarter of 2020 compared to an increase of 6.6% in the secondthird quarter of 2019.  Underlying the trend in renewal business premiums was an increase in year-over-year average premium per policy of 2.5%1.5% at JuneSeptember 30, 2020, driven by continuing strong policyholder retention, compared to 2.9% at JuneSeptember 30, 2019, respectively.2019. 

Personal lines – Total personal lines premiums written increased 0.7%1.8% to $1.4$1.5 billion in the secondthird quarter of 2020, primarily driven by increases in new premiums written of 19.7% compared to the secondthird quarter of 2019, driven by an increase of 1.1% in total2019. Total personal lines policies in force and an increaseincreased 1.8% in the third quarter of 1.7% in the2020 and total personal lines year-over-year average premium per policy. Thepolicy increased 0.3% compared to the same period last year. While the impacts of the COVID-19 pandemic, including changes in consumer behavior and driving patterns, among others, impactedsignificantly reduced new personal policies written which decreased 10.5% in the second quarter of 2020. These impacts were experienced primarily in April and May of 2020, with declines of 23.9% and 13.4%, respectively, while in June 2020, new personal policies written increased 7.0%.22.3% in the third quarter of 2020, compared to the same period last year. In the secondthird quarter of 2019, new personal policies written decreased by 8.9%9.3%.

Commercial lines – Total commercial lines premiums written decreased 0.1%increased 2.5% to $579$543 million in the secondthird quarter of 2020 compared to the secondthird quarter of 2019, driven by a 1.2%1.4% increase in total commercial lines policies in force and a 3.3%2.1% increase in total commercial lines year-over-year average premium per policy. NewWhile there was a significant reduction in new commercial business policespolicies written decreased 24.1% in the second quarter of 2020. The significant decrease in 2020 was theas a result of the business disruptions to businesses, including mandatory business closures, and unfavorable economic conditions resulting fromrelated to the COVID-19 pandemic. April and Maypandemic, new commercial policies written increased 4.0% in the third quarter of 2020 experienced larger declines, with newcompared to the same period last year. This third quarter activity was primarily driven by an increase in commercial businessauto policies written decreasing 36.1% and 24.2%, respectively, while June of 2020 decreased 2.7%. that was partially offset by a decrease in workers' compensation policies written.In the secondthird quarter of 2019, new commercial policies written increased 1.4%decreased 5.9%.

Future trends-premium revenue – Changes in premium levels attributable to the growth in policies in force and rate changes directly affect the profitability of the Exchange and have a direct bearing on our management fee. The COVID-19 pandemic may have a negative impact on the Exchange's premiums, and therefore our management fees, given recessionary economic conditions and related declines in consumer activity and demand for certain services, as well as the potential for sustained changes in driving patterns. In response to reduced exposure given lower driving activity, and to provide financial relief to policyholders as a result of the COVID-19 pandemic, the Exchange previously announced $200 million in personal and commercial auto rate reductions that will take effect at the time of policy initiations or renewal, beginning July 1, 2020. TheseThrough the third quarter of 2020, the rate reductions will reduce the Exchange's 2020 premiums written by approximately $90 million, which will resultresulted in an estimated $23decrease of $41 million reductionin Exchange written premiums and a corresponding decrease of $10 million in our 2020 management fee revenue. An estimated $49 million decrease in written premium and $12 million in corresponding management fee revenue related to the rate reductions is expected in the fourth quarter of 2020. The remaining portion of these rate reductionsreduction will impact both the Exchange's written premium written and our management fee revenue in 2021. Future premiums could also be impacted by potential regulatory changes resulting from the COVID-19 pandemic.

Through a careful agency selection process, the Exchange plans to continue its effort to expand the size of its agency force to increase market penetration in existing operating territories to contribute to future growth. While our agents initially experienced business declines resulting from disruptions created by the COVID-19 pandemic, there have been no significant disruptions in their operations. The continued impacts of the COVID-19 pandemic could make it difficult for our independent agents to write new business and retain existing business and/or constrain our ability to recruit new agents.

The extent of the impact to the Exchange's premiums and our management fee cannot be estimated with a high degree of certainty at this time given the ongoing developments related to this pandemic. See also Part II. Item 1A. "Risk Factors" contained within this report.



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Policy issuance and renewal services
Three months ended June 30,Six months ended June 30,Three months ended September 30,Nine months ended September 30,
(dollars in thousands)(dollars in thousands)20202019% Change20202019% Change(dollars in thousands)20202019% Change20202019% Change
(Unaudited)(Unaudited)(Unaudited)(Unaudited)
Management fee revenue - policy issuance and renewal services, netManagement fee revenue - policy issuance and renewal services, net$483,795  $480,513  0.7  %$927,545  $911,496  1.8  %Management fee revenue - policy issuance and renewal services, net$484,551$474,4272.1 %$1,412,096$1,385,9231.9 %
Service agreement revenueService agreement revenue6,446  6,907  (6.7) 13,108  13,599  (3.6) Service agreement revenue6,3107,155(11.8)19,41820,754(6.4)
490,241  487,420  0.6  940,653  925,095  1.7  490,861481,5821.9 1,431,5141,406,6771.8 
Cost of policy issuance and renewal servicesCost of policy issuance and renewal services413,865  405,005  2.2  793,357  770,509  3.0  Cost of policy issuance and renewal services409,546390,1055.0 1,202,9031,160,6143.6 
Operating income - policy issuance and renewal servicesOperating income - policy issuance and renewal services$76,376  $82,415  (7.3) %$147,296  $154,586  (4.7) %Operating income - policy issuance and renewal services$81,315$91,477(11.1)%$228,611$246,063(7.1)%


Policy issuance and renewal services
We allocate a portion of the management fee, which currently equates to 24.2% of the direct and affiliated assumed premiums written by the Exchange, for providing policy issuance and renewal services. This portion of the management fee is recognized as revenue when the policy is issued or renewed because it is at that time that the services we provide are substantially complete and the executed insurance policy is transferred to the customer. The increase in management fee revenue for policy issuance and renewal services was driven by the increase in the direct and affiliated assumed premiums written by the Exchange discussed previously.

Service agreement revenue
Service agreement revenue includes service charges we collect from subscribers/policyholders for providing extended payment terms on policies written and assumed by the Exchange, and late payment and policy reinstatement fees.  The service charges are fixed dollar amounts per billed installment.  The decrease in service agreement revenue for the three and sixnine months ended 2020 reflects the continued shift to payment plans that do not incur service charges or offer a premium discount for certain payment methods.

Cost of policy issuance and renewal services
Three months ended June 30,Six months ended June 30,
(dollars in thousands)2020
2019 (1)
% Change20202019% Change
(Unaudited)(Unaudited)
Commissions:
Total commissions$278,478  $273,256  1.9  %$530,474  $516,238  2.8  %
Non-commission expense:
Underwriting and policy processing$39,891  $40,220  (0.8) %$81,243  $78,445  3.6  %
Information technology43,155  40,847  5.7  85,313  79,994  6.7  
Sales and advertising15,770  14,193  11.1  27,245  25,202  8.1  
Customer service8,631  8,319  3.8  17,210  16,336  5.4  
Administrative and other27,940  28,170  (0.8) 51,872  54,294  (4.5) 
Total non-commission expense135,387  131,749  2.8  262,883  254,271  3.4  
Total cost of policy issuance and renewal services$413,865  $405,005  2.2  %$793,357  $770,509  3.0  %
(1)Three months ended June 30, 2019 amounts have been reclassified between categories to conform to the current period presentation.
Three months ended September 30,Nine months ended September 30,
(dollars in thousands)20202019% Change20202019% Change
(Unaudited)(Unaudited)
Commissions:
Total commissions$273,184$266,9832.3 %$803,658$783,2212.6 %
Non-commission expense:
Underwriting and policy processing$40,674$37,4978.5 %$121,917$115,9425.2 %
Information technology42,94041,8912.5 128,253121,8855.2 
Sales and advertising12,11112,501(3.1)39,35637,7034.4 
Customer service8,6508,0068.0 25,86024,3426.2 
Administrative and other31,98723,22737.7 83,85977,5218.2 
Total non-commission expense136,362123,12210.8 399,245377,3935.8 
Total cost of policy issuance and renewal services$409,546$390,1055.0 %$1,202,903$1,160,6143.6 %


Commissions – Commissions increased $5.2$6.2 million in the secondthird quarter of 2020 and $14.2$20.4 million for the sixnine months ended JuneSeptember 30, 2020 compared to the same periods in 2019, primarily resulting from higher commissions driven by increasesdirect and affiliated assumed written premium growth. Increases in agent incentive compensation.compensation in the nine months ended September 30, 2020 also contributed to the increase in commission expenses compared to the same periods in 2019. The estimated agent incentive payouts at JuneSeptember 30, 2020 are based on actual underwriting results for the two prior years and current year-to-date actual results and forecasted results for the remainder of 2020. Therefore, fluctuations in the current quarter underwriting results can impact the estimated incentive payout on a quarter-to-quarter basis. The Exchange experienced a significant decrease in automobile claims frequency and related loss expense beginning in March 2020 that continued through the second quarter ofMay 2020 driven by the impacts of the COVID-19 pandemic. Claims frequency increased in June 2020 and maintained consistent levels
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through September 2020. If a sustained period of lower claims frequency and loss expenses occurs, our agent compensation could increase related to the profitability component of the agent incentive bonuses. While lower than historical comparative periods, the Exchange's claims frequency began to trend upward in June
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2020. Growth in direct and affiliated assumed premiums written by the Exchange of 0.5% in the second quarter of 2020 and 1.9% for the six months ended June 30, 2020 also contributed to the increase in commission expenses compared to the same periods in 2019.

Non-commission expense – Non-commission expense increased $3.6$13.2 million in the secondthird quarter of 2020 compared to the secondthird quarter of 2019. Information technologyUnderwriting and policy processing expense increased $3.2 million primarily due to increased personnel costs and underwriting report costs. Administrative and other costs increased $2.3 million driven by increases in hardware and software costs primarily to support remote work capabilities for our employees and professional fees. Sales and advertising costs increased $1.6$8.8 million primarily driven by a new program to support agent charitable giving in response to the COVID-19 pandemic. Personnel costs in all categories increased slightly as increases in salaries and wages resulting from higher vacationincentive plan award accruals were partially offset by lower medical expenses due to the COVID-19 pandemic.Exchange's lower combined ratio and the change in the company stock price, which experienced an increase in the third quarter of 2020 compared to a decrease in the same period in 2019. Increased professional fees also contributed to the increase in administrative and other costs compared to the same period in 2019.

Non-commission expense increased $8.6$21.9 million in the sixnine months ended JuneSeptember 30, 2020 compared to the same period in 2019. Information technology costs increased $5.3$6.4 million primarily due to increases in hardware and software costs, personnel costs, and professional fees, and personnel costs.fees. Underwriting and policy processing expense increased $2.8$6.0 million primarily due to increases in personnel costs and underwriting report costs. SalesAdministrative and advertisingother costs increased $2.0$6.3 million primarily driven by increases in personnel costs and a new program to support agent charitable giving in response to the COVID-19 pandemic. Administrative and other costs decreased $2.4 million primarily driven by the change in the company stock price, which experienced a lower increase during the six months ended June 30, 2020 compared to the same period in 2019.professional fees. Increased personnel costs in all categories included higher incentive plan award accruals due to the Exchange's lower combined ratio and higher vacation accruals as employees took less vacation in the first sixnine months of 2020 as a result of the COVID-19 pandemic.

Administrative services
Three months ended June 30,Six months ended June 30,Three months ended September 30,Nine months ended September 30,
(dollars in thousands)(dollars in thousands)20202019% Change20202019% Change(dollars in thousands)20202019% Change20202019% Change
(Unaudited)(Unaudited)(Unaudited)(Unaudited)
Management fee revenue - administrative services, netManagement fee revenue - administrative services, net$14,813  $14,195  4.4  %$29,584  $28,146  5.1  %Management fee revenue - administrative services, net$14,910$14,4303.3 %$44,494$42,5764.5 %
Administrative services reimbursement revenueAdministrative services reimbursement revenue151,965  146,095  4.0  303,519  288,575  5.2  Administrative services reimbursement revenue147,710142,7303.5 451,229431,3054.6 
Total revenue allocated to administrative servicesTotal revenue allocated to administrative services166,778  160,290  4.0  333,103  316,721  5.2  Total revenue allocated to administrative services162,620157,1603.5 495,723473,8814.6 
Administrative services expensesAdministrative services expensesAdministrative services expenses
Claims handling servicesClaims handling services131,474  127,296  3.3  263,777  251,495  4.9  Claims handling services127,055124,5662.0 390,832376,0613.9 
Investment management servicesInvestment management services8,353  8,402  (0.6) 17,410  17,185  1.3  Investment management services9,3738,08815.9 26,78325,2736.0 
Life management servicesLife management services12,138  10,397  16.7  22,332  19,895  12.2  Life management services11,28210,07612.0 33,61429,97112.2 
Operating income - administrative servicesOperating income - administrative services$14,813  $14,195  4.4  %$29,584  $28,146  5.1  %Operating income - administrative services$14,910$14,4303.3 %$44,494$42,5764.5 %


Administrative services
We allocate a portion of the management fee, which currently equates to 0.8% of the direct and affiliated assumed premiums written by the Exchange, to the administrative services. This portion of the management fee is recognized as revenue over a four-year period representing the time over which the services are provided. We also report reimbursed costs as revenues, which are recognized monthly as services are provided. The administrative services expenses we incur and the related reimbursements we receive are recorded gross in the Statements of Operations.

Cost of administrative services
By virtue of its legal structure as a reciprocal insurer, the Exchange does not have any employees or officers. Therefore, it enters into contractual relationships by and through an attorney-in-fact. Indemnity serves as the attorney-in-fact on behalf of the Exchange with respect to its administrative services in accordance with the subscriber's agreement. The Exchange's insurance subsidiaries also utilize Indemnity for these services in accordance with the service agreements between each of the subsidiaries and Indemnity. The amounts incurred for these services are reimbursed to Indemnity at cost in accordance with the subscriber's agreement and the service agreements.  We record these reimbursements due from the Exchange and its insurance subsidiaries as a receivable.
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Total investment income
A summary of the results of our investment operations is as follows:
Three months ended June 30,Six months ended June 30,Three months ended September 30,Nine months ended September 30,
(dollars in thousands)(dollars in thousands)20202019% Change20202019% Change(dollars in thousands)20202019% Change20202019% Change
(Unaudited)(Unaudited)(Unaudited)(Unaudited)
Net investment incomeNet investment income$7,373  $8,030  (8.2) %$15,742  $16,547  (4.9) %Net investment income$7,030 $8,652 (18.7)%$22,772 $25,199 (9.6)%
Net realized investment gains (losses)6,526  1,302  NM(4,280) 3,805  NM
Net realized investment gainsNet realized investment gains5,915 1,696 NM1,635 5,501 (70.3)
Net impairment losses recognized in earningsNet impairment losses recognized in earnings(17) (84) (79.1) (3,070) (162) NMNet impairment losses recognized in earnings(122)(31)NM(3,192)(193)NM
Equity in (losses) earnings of limited partnerships(2,329) 404  NM(6,034) (743) NM
Equity in earnings (losses) of limited partnershipsEquity in earnings (losses) of limited partnerships3,615 3,289 9.9 (2,419)2,546 NM
Total investment incomeTotal investment income$11,553  $9,652  19.7  %$2,358  $19,447  (87.9) %Total investment income$16,438 $13,606 20.8 %$18,796 $33,053 (43.1)%
NM = not meaningful


Net investment income
Net investment income primarily includes interest and dividends on our fixed maturity and equity security portfolios, net of investment expenses. Net investment income decreased by $0.7$1.6 million in the secondthird quarter of 2020 and $0.8$2.4 million for the sixnine months ended JuneSeptember 30, 2020, compared to the same periods in 2019. The results from both periods were primarily due to decreased income generated from cash and cash equivalents driven by lower rates and invested balances, somewhat offset by increased preferred stock dividends resulting from higher invested balances.

Net realized investment gains (losses)
A breakdown of our net realized investment gains (losses) is as follows: 
Three months ended June 30,Six months ended June 30,Three months ended September 30,Nine months ended September 30,
(in thousands)(in thousands)2020201920202019(in thousands)2020201920202019
Securities sold:Securities sold:(Unaudited)(Unaudited)Securities sold:(Unaudited)(Unaudited)
Available-for-sale securitiesAvailable-for-sale securities$355  $1,239  $970  $3,157  Available-for-sale securities$137 $1,072 $1,107 $4,229 
Equity securitiesEquity securities(1,840)  (2,528)  Equity securities1,194 (37)(1,334)(37)
Equity securities change in fair valueEquity securities change in fair value8,010  63  (2,724) 648  Equity securities change in fair value4,583 661 1,859 1,309 
MiscellaneousMiscellaneous    Miscellaneous
Net realized investment gains (losses)$6,526  $1,302  $(4,280) $3,805  
Net realized investment gainsNet realized investment gains$5,915 $1,696 $1,635 $5,501 


Market value adjustments of equity securities are recognized in net realized investment gains (losses) in the Statements of Operations. While net realized gains of $6.5 million in the second quarter of 2020 reflected a partial financial market recovery, net realized losses of $4.3 million for the six months ended June 30, 2020 reflect an overall decrease as a result of the COVID-19 pandemic driven by the significant volatility in the first quarter of 2020. Net realized gains during the secondthird quarter and sixnine months ended JuneSeptember 30, 2020 were primarily due to market value adjustments on equity securities. Net realized gains during the third quarter and nine months ended September 30, 2019 were primarily driven by gains from sales of available-for-sale securities and market value adjustments on equity securities.

Net impairment losses recognized in earnings
Improvements in market conditions during the second quarter of 2020 resulted in lower impairment losses. Net impairment losses recognized on available-for-sale securities during the sixnine months ended JuneSeptember 30, 2020 include $2.2$2.3 million of securities in an unrealized loss position where we had intent to sell prior to recovery of our amortized cost basis and $0.7 million of credit impairment losses. The remaining impairments include the change in the current expected credit loss allowance related to our agent loans. The COVID-19 pandemic's impact on financial markets contributed to higher impairment losses on our available-for-sale securities during the first sixnine months of 2020 compared to the same period in 2019.

Equity in earnings (losses) earnings of limited partnerships
Limited partnership results for both the secondthird quarter and sixnine months ended JuneSeptember 30, 2020 compared to the second quarter and six months ended June 30,same periods in 2019 were primarily due primarily to increased lossesactivity in the private equity sector.

Financial condition of Erie Insurance Exchange
Serving in the capacity of attorney-in-fact for the Exchange, we are dependent on the growth and financial condition of the Exchange, who is our sole customer. The strength of the Exchange and its wholly owned subsidiaries is rated annually by A.M. Best Company through assessing its financial stability and ability to pay claims. The ratings are generally based upon factors relevant to policyholders and are not directed toward return to investors. The Exchange and each of its property and casualty subsidiaries are rated A+ "Superior", the second highest financial strength rating, which is assigned to companies that have achieved superior overall performance when compared to the standards established by A.M. Best and have a superior ability to
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meet obligations to policyholders over the long term. On July 8, 2020, the outlook for the financial strength rating was affirmed as stable. As of December 31, 2019, only approximately 12% of insurance groups, in which the Exchange is included, are rated A+ or higher.
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The financial statements of the Exchange are prepared in accordance with statutory accounting principles prescribed by the Commonwealth of Pennsylvania. Financial statements prepared under statutory accounting principles focus on the solvency of the insurer and generally provide a more conservative approach than under U.S. generally accepted accounting principles. Statutory direct written premiums of the Exchange and its wholly owned property and casualty subsidiaries grew 1.9% to $3.9$5.8 billion for the sixnine months ended JuneSeptember 30, 2020 compared to the sixnine months ended JuneSeptember 30, 2019. These premiums, along with investment income, are the major sources of cash that support the operations of the Exchange. Policyholders’ surplus determined under statutory accounting principles was $9.4$10.0 billion at JuneSeptember 30, 2020, $9.5 billion at December 31, 2019, and $9.0$9.1 billion at JuneSeptember 30, 2019. The Exchange and its wholly owned property and casualty subsidiaries' year-over-year policy retention ratio continues to be high at 89.9% at JuneSeptember 30, 2020, 90.0% at December 31, 2019, and 90.2%90.1% at JuneSeptember 30, 2019.

We have prepared our financial statements considering the financial strength of the Exchange based on its AMA.M. Best rating and strong level of surplus. We are monitoring risks related to the COVID-19 pandemic on an ongoing basis and believe that the Exchange falls within defined risk tolerances. However, see Part II. Item 1A. "Risk Factors" for possible outcomes that could impact that determination.

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FINANCIAL CONDITION
 
The financial market conditions resulting from the COVID-19 pandemic partiallysubstantially recovered induring the second quarterand third quarters of 2020, which resulted in a favorable impact on our investment portfolio; however, we could experience further reductions in the market value of our investment portfolio as long as market conditions remain volatile in response to the developments of this pandemic and the related economic impacts.

Investments
Our investment portfolio is managed with the objective of maximizing after-tax returns on a risk-adjusted basis. The following table presents the carrying value of our investments as of: 
 
(dollars in thousands)(dollars in thousands)June 30, 2020% to totalDecember 31, 2019% to total(dollars in thousands)September 30, 2020% to totalDecember 31, 2019% to total
(Unaudited)  (Unaudited)  
Fixed maturitiesFixed maturities$804,825  83 %$730,701  82 %Fixed maturities$908,054 84 %$730,701 82 %
Equity securities:Equity securities:Equity securities:
Preferred stockPreferred stock73,973   64,752   Preferred stock94,435 64,752 
Common stockCommon stock1,416   2,381   Common stock2,381 
Limited partnershipsLimited partnerships15,463   26,775   Limited partnerships10,006 26,775 
Agent loans (1)
Agent loans (1)
65,450   67,696   
Agent loans (1)
64,852 67,696 
Other investmentsOther investments2,046   1,430   Other investments2,223 1,430 
Total investmentsTotal investments$963,173  100 %$893,735  100 %Total investments$1,079,570 100 %$893,735 100 %
(1)The current portion of agent loans is included with prepaid expenses and other current assets in the Statements of Financial Position.


Fixed maturities
Under our investment strategy, we maintain a fixed maturity portfolio that is of high quality and well diversified within each market sector.  This investment strategy also achieves a balanced maturity schedule.  Our fixed maturity portfolio is managed with the goal of achieving reasonable returns while limiting exposure to risk. 

Fixed maturities are carried at fair value with unrealized gains and losses, net of deferred taxes, included in shareholders’ equity. Net unrealized gains on fixed maturities, net of deferred taxes, totaled $9.8$15.9 million at JuneSeptember 30, 2020, compared to net unrealized gains of $4.5 million at December 31, 2019.

The following table presents a breakdown of the fair value of our fixed maturity portfolio by industry sector and rating as of:
(in thousands)(in thousands)
June 30, 2020 (1)
(in thousands)
September 30, 2020 (1)
AAAAAABBBNon- investment
grade
Fair
value
AAAAAABBBNon- investment
grade
Fair
value
 (Unaudited)
 (Unaudited)
Basic materialsBasic materials$ $ $3,300  $1,152  $6,948  $11,400  Basic materials$$$3,287 $4,037 $8,081 $15,405 
CommunicationsCommunications 8,910  8,696  8,305  16,928  42,839  Communications8,913 12,005 19,372 15,358 55,648 
ConsumerConsumer 3,256  19,773  56,455  32,864  112,348  Consumer3,257 25,204 69,764 37,708 135,933 
DiversifiedDiversified   1,057  497  1,554  Diversified1,070 730 1,800 
EnergyEnergy 4,207  4,707  14,016  11,848  34,778  Energy7,547 4,714 17,888 10,213 40,362 
FinancialFinancial 1,021  59,803  100,623  10,389  171,836  Financial1,031 58,676 113,931 10,548 184,186 
IndustrialIndustrial  10,182  10,271  12,490  32,943  Industrial10,207 11,980 14,545 36,732 
Structured securities (2)
Structured securities (2)
126,862  174,840  24,716  8,752   335,170  
Structured securities (2)
142,196 178,866 29,097 10,018 360,177 
TechnologyTechnology 3,140  10,197  14,073  7,976  35,386  Technology5,311 12,319 18,594 12,610 48,834 
UtilitiesUtilities  3,923  16,815  5,833  26,571  Utilities3,943 19,430 5,604 28,977 
TotalTotal$126,862  $195,374  $145,297  $231,519  $105,773  $804,825  Total$142,196 $204,925 $159,452 $286,084 $115,397 $908,054 
(1)Ratings are supplied by S&P, Moody’s, and Fitch.  The table is based upon the lowest rating for each security.
(2)Structured securities include residential and commercial mortgage-backed securities, collateralized debt obligations, and asset-backed securities.





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Equity securities
Equity securities consist of nonredeemable preferred and common stock and are carried at fair value in the Statements of Financial Position with all changes in unrealized gains and losses reflected in the Statements of Operations.

The following table presents an analysis of the fair value of our nonredeemable preferred and common stock securities by sector as of:
(in thousands)(in thousands)June 30, 2020December 31, 2019(in thousands)September 30, 2020December 31, 2019
Preferred stockCommon stockPreferred stockCommon stock
Preferred stockCommon stockPreferred stockCommon stock(Unaudited)
(Unaudited)
CommunicationCommunication$2,478  $1.416  $1,052  $2,381  Communication$2,623 $$1,052 $2,381 
ConsumerConsumer2,599   508   Consumer2,269 508 
EnergyEnergy1,035   1,881   Energy1,067 1,881 
Financial servicesFinancial services60,149   53,513   Financial services78,453 53,513 
IndustrialIndustrial  980   Industrial773 980 
UtilitiesUtilities7,712   6,818   Utilities9,250 6,818 
TotalTotal$73,973  $1,416  $64,752  $2,381  Total$94,435 $$64,752 $2,381 
 
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LIQUIDITY AND CAPITAL RESOURCES
 
We continue to monitor the sufficiency of our liquidity and capital resources given the potential impact of the COVID-19 pandemic. We did not see a significant impact on our sources or uses of cash in the first halfnine months of 2020. However, we may experience future reductions in our management fee revenue if the Exchange’s premium growth is constrained. Also, future disruptions in the markets could occur which may affect our liquidity position. There is potential that the funding requirements for our costs of operations will increase related to agent compensation and technology costs, among others. If our normal operating and investing cash activities were to become insufficient to meet future funding requirements, we believe we have sufficient access to liquidity through our cash position, liquid marketable securities and our $100 million line of credit that does not expire until October 2023. See broader discussions of potential risks to our operations in the Operating Overview and Part II. Item 1A. "Risk Factors" contained within this report.

Sources and Uses of Cash
Liquidity is a measure of a company’s ability to generate sufficient cash flows to meet the short- and long-term cash requirements of its business operations and growth needs.  Our liquidity requirements have been met primarily by funds generated from management fee revenue and income from investments.  Cash provided from these sources is used primarily to fund the costs of our management operations including commissions, salaries and wages, pension plans, share repurchases, dividends to shareholders, and the purchase and development of information technology.  We expect that our operating cash needs will be met by funds generated from operations.

Volatility in the financial markets presents challenges to us as we do occasionally access our investment portfolio as a source of cash.  Some of our fixed income investments, despite being publicly traded, may be illiquid.  Volatility in these markets could impair our ability to sell certain fixed income securities or cause such securities to sell at deep discounts. We believe we have sufficient liquidity to meet our needs from sources other than the liquidation of securities, even if market volatility persists throughout 2020.2020 and beyond.
 
Cash flow activities
The following table provides condensed cash flow information for the sixnine months ended JuneSeptember 30:
(in thousands)(in thousands)20202019(in thousands)20202019
(Unaudited)(Unaudited)(Unaudited)(Unaudited)
Net cash provided by operating activitiesNet cash provided by operating activities$127,282  $114,416  Net cash provided by operating activities$234,478 $237,866 
Net cash (used in) provided by investing activities(115,423) 42,215  
Net cash used in investing activitiesNet cash used in investing activities(218,571)(32,241)
Net cash used in financing activitiesNet cash used in financing activities(90,860) (84,786) Net cash used in financing activities(136,291)(127,170)
Net (decrease) increase in cash and cash equivalentsNet (decrease) increase in cash and cash equivalents$(79,001) $71,845  Net (decrease) increase in cash and cash equivalents$(120,384)$78,455 
 
 
Net cash provided by operating activities was $127.3$234.5 million in the first sixnine months of 2020, compared to $114.4$237.9 million in the first sixnine months of 2019. IncreasedDecreased cash provided by operating activities in the sixnine months of 2020 was primarily due to an increase in cash paid for agent commissions of $35.0$26.8 million due to higher scheduled commissions driven by premium growth, increased administrative services expenses paid of $15.6 million, and increased income taxes paid of $11.7 million. Offsetting the decrease in cash provided by operating activities was an increase of $46.2 million in management fee received driven by growth in direct and affiliated assumed premiums written by the Exchange and a decrease in income taxes paid of $14.2 million driven by lower taxable income compared to the same period in 2019. Offsetting the increase in cash provided by operating activities was a decrease in administrative services reimbursement received of $16.7 million and an increase in cash paid for agent commissions of $14.0 million due to higher scheduled commissions driven by premium growth in the sixnine months of 2020 compared to the same period in 2019.

Net cash used in investing activities was $115.4$218.6 million in the first sixnine months of 2020, compared to net cash provided by investment activities of $42.2$32.2 million in the same period in 2019. In the first sixnine months of 2019, we2020, net cash used in investing activities was primarily driven by purchases of available-for-sale and equity securities $404.9 million, offset by proceeds generated more proceeds from investment sales and maturities/calls which were somewhat offsetof $182.0 million. In the first nine months of 2019, net cash used in investing activities was primarily driven by higher purchases of available-for-sale and equity securities $899.4 million, offset by proceeds generated from investment sales and maturities/calls of $938.4 million due to portfolio rebalancing compared to the same period in 2020.rebalancing. Fixed asset purchases increased $3.2decreased $16.1 million over the prior year driven primarily by increases in technology investments, partially offset by decreases indecreased costs related to the home office expansion.expansion as the project is nearing completion. We have a commitment for the remaining costs related to the construction of the building that will serve as part of our principal headquarters. Of the total expected cost of $114$115 million, which was funded primarily by the senior secured draw term loan credit facility, $100.5$104.8 million of costs have been paid as of JuneSeptember 30, 2020.

Net cash used in financing activities totaled $90.9$136.3 million in the first sixnine months of 2020, compared to $84.8$127.2 million in the first sixnine months of 2019. The increase in cash used was due to dividends paid to shareholders. Dividends paid to shareholders totaled $89.9$134.8 million in the first sixnine months of 2020 and $83.8$125.7 million in the first sixnine months of 2019. We increased both
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our Class A and Class B shareholder regular quarterly dividends by 7.2% for 2020, compared to 2019.  There are no regulatory restrictions on the payment of dividends to our shareholders. Future financing activities also include the principal payments
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due annually over the term of the senior secured draw term loan credit facility, of which $1.0$0.5 million will be paid during the remainder of 2020.

There were no repurchases of our Class A nonvoting common stock in the first sixnine months of 2020 and 2019 in conjunction with our stock repurchase program. In 2011, our Board of Directors approved a continuation of the current stock repurchase program of $150 million with no time limitation.  This repurchase authority includes, and is not in addition to, any unspent amounts remaining under the prior authorization.  We had approximately $17.8 million of repurchase authority remaining under this program at JuneSeptember 30, 2020, based upon trade date.

During the sixnine months ended JuneSeptember 30, 2020, we purchased 26,41028,155 shares of our outstanding Class A nonvoting common stock outside of our publicly announced share repurchase program at a total cost of $4.6$5.0 million. Of this amount, we purchased 1,787 shares for $0.3 million, or $165.82 per share, for stock-based awards in conjunction with our equity compensation plan. We purchased 3,2164,785 shares for $0.5$0.9 million, or $162.53$178.98 per share, to fund the rabbi trust for the outside director deferred stock compensation plan. The remaining 21,40721,583 shares were purchased at a total cost of $3.8 million, or $178.34$178.62 per share, to fund the rabbi trust for the incentive compensation deferral plan. All shares were delivered as of JuneSeptember 30, 2020.

During the sixnine months ended JuneSeptember 30, 2019, we purchased 11,96413,399 shares of our outstanding Class A nonvoting common stock outside of our publicly announced share repurchase program at a total cost of $2.0$2.4 million. Of this amount, we purchased 3,246 shares for $0.4 million, or $132.35 per share, for stock-based awards in conjunction with our equity compensation plan. We purchased 4,4655,844 shares for $0.9$1.2 million, or $190.59$198.17 per share, to fund the rabbi trust for the outside director deferred stock compensation plan. The remaining 4,2534,309 shares were purchased at a total cost of $0.7$0.8 million, or $175.64$176.26 per share, to fund the rabbi trust for the incentive compensation deferral plan. All shares were delivered as of JuneSeptember 30, 2019.

Capital Outlook
We regularly prepare forecasts evaluating the current and future cash requirements for both normal and extreme risk events, including the current COVID-19 pandemic.  Should an extreme risk event result in a cash requirement exceeding normal cash flows, we have the ability to meet our future funding requirements through various alternatives available to us.

Outside of our normal operating and investing cash activities, future funding requirements could be met through: 1) cash and cash equivalents, which total approximately $257.7$216.4 million at JuneSeptember 30, 2020, 2) a $100 million bank revolving line of credit, and 3) liquidation of unpledged assets held in our investment portfolio, including preferred and common stock and investment grade bonds, which totaled approximately $532.3$644.8 million at JuneSeptember 30, 2020.  Volatility in the financial markets could impair our ability to sell certain fixed income securities or cause such securities to sell at deep discounts.  Additionally, we have the ability to curtail or modify discretionary cash outlays such as those related to shareholder dividends and share repurchase activities.

As of JuneSeptember 30, 2020, we have access to a $100 million bank revolving line of credit with a $25 million letter of credit sublimit that expires on October 30, 2023. As of JuneSeptember 30, 2020, a total of $99.1 million remains available under the facility due to $0.9 million outstanding letters of credit, which reduce the availability for letters of credit to $24.1 million.  We had no borrowings outstanding on our line of credit as of JuneSeptember 30, 2020. Investments with a fair value of $124.4$124.6 million were pledged as collateral on the line at JuneSeptember 30, 2020. The investments pledged as collateral have no trading restrictions and are reported as available-for-sale securities and cash and cash equivalents in the Statements of Financial Position.  The banks require compliance with certain covenants, which include leverage ratios and debt restrictions.  We were in compliance with our bank covenants at JuneSeptember 30, 2020.

Off-Balance Sheet Arrangements and Contractual Obligations
Off-balance sheet arrangements include those with unconsolidated entities that may have a material current or future effect on our financial condition or results of operations, including material variable interests in unconsolidated entities that conduct certain activities. We have no material off-balance sheet obligations. As of JuneSeptember 30, 2020, there were no material changes to our future contractual obligations as previously reported in our Annual Report on Form 10-K for the year ended December 31, 2019.

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CRITICAL ACCOUNTING ESTIMATES
 
We make estimates and assumptions that have a significant effect on the amounts and disclosures reported in the financial statements.  The most significant estimates relate to investment valuation and retirement benefit plans for employees.  While management believes its estimates are appropriate, the ultimate amounts may differ from estimates provided.  Our most critical accounting estimates are described in Item 7. "Management’s Discussion and Analysis of Financial Condition and Results of Operations" for the year ended December 31, 2019 of our Annual Report on Form 10-K as filed with the Securities and Exchange Commission on February 27, 2020.  See Part I, Item 1. "Financial Statements - Note 5, Fair Value, of Notes to Financial Statements" contained within this report for additional information on our valuation of investments.


ITEM 3.    QUANTITATIVE AND QUALITATIVE DISCLOSURES ABOUT MARKET RISK
 
Our exposure to market risk is primarily related to fluctuations in prices and interest rates. Quantitative and qualitative disclosures about market risk resulting from changes in prices, interest rates, and other risk exposures for the year ended December 31, 2019 are included in Item 7A. "Quantitative and Qualitative Disclosures About Market Risk", of our Annual Report on Form 10-K as filed with the Securities and Exchange Commission on February 27, 2020.

While there were no material changes to our reported market risks during the sixnine months ended JuneSeptember 30, 2020, there were significant disruptions in the financial markets during the first quarter of 2020 that have affected prices for many securities due to increased economic uncertainty resulting from the COVID-19 pandemic. While increased economic uncertainty remains, market conditions partiallysubstantially recovered induring the second quarterand third quarters of 2020, including improved liquidity and tightening of credit spreads.

For a recent discussion of conditions surrounding our investment portfolio, see the "Operating Overview", "Results of Operations", and "Financial Condition" discussions contained in Part I, Item 2. "Management’s Discussion and Analysis of Financial Condition and Results of Operations" contained within this report.


ITEM 4.    CONTROLS AND PROCEDURES
 
We carried out an evaluation, with the participation of management, including the Chief Executive Officer and Chief Financial Officer, of the effectiveness of our disclosure controls and procedures (pursuant to Rule 13a-15(e) under the Securities Exchange Act of 1934, as amended) as of the end of the period covered by this report.  Based upon that evaluation, the Chief Executive Officer and Chief Financial Officer concluded that our disclosure controls and procedures are effective.
 
Our management evaluated, with the participation of the Chief Executive Officer and Chief Financial Officer, any change in our internal control over financial reporting and determined there has been no change in our internal control over financial reporting during the sixnine months ended JuneSeptember 30, 2020 that has materially affected, or is reasonably likely to materially affect, our internal control over financial reporting.

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PART II. OTHER INFORMATION

ITEM 1.    LEGAL PROCEEDINGS

State Court Lawsuit Against Erie Indemnity Company
Erie Indemnity Company ("Indemnity") was named as a defendant in a complaint filed on August 1, 2012 by alleged subscribers of the Erie Insurance Exchange (the "Exchange") in the Court of Common Pleas Civil Division of Fayette County, Pennsylvania captioned Erie Insurance Exchange, an unincorporated association, by Joseph S. Sullivan and Anita Sullivan, Patricia R. Beltz, and Jenna L. DeBord, trustees ad litem v. Erie Indemnity Co. (the "Sullivan" lawsuit).

As subsequently amended, the complaint alleges that, beginning on September 1, 1997, Indemnity retained "Service Charges" (installment fees) and "Added Service Charges" (late fees and policy reinstatement charges) on policies written by Exchange and its insurance subsidiaries, which allegedly should have been paid to Exchange, in the amount of approximately $308 million. In addition to their claim for monetary relief on behalf of Exchange, Plaintiffs seek an accounting of all so-called intercompany transactions between Indemnity and Exchange from 1996 to date. Plaintiffs allege that Indemnity breached its contractual, fiduciary, and equitable duties by retaining Service Charges and Added Service Charges that should have been retained by Exchange. Plaintiffs bring these same claims under three separate derivative-type theories. First, Plaintiffs purport to bring suit as members of Exchange on behalf of Exchange. Second, Plaintiffs purport to bring suit as trustees ad litem on behalf of Exchange. Third, Plaintiffs purport to bring suit on behalf of Exchange pursuant to Rule 1506 of the Pennsylvania Rules of Civil Procedure, which allows shareholders to bring suit derivatively on behalf of a corporation or similar entity.

Indemnity filed a motion in the state court in November 2012 seeking dismissal of the lawsuit. On December 19, 2013, the court granted Indemnity’s motion in part, holding that the Pennsylvania Insurance Holding Company Act "provides the [Pennsylvania Insurance] Department with special competence to address the subject matter of plaintiff’s claims" and referring "all issues" in the Sullivan lawsuit to the Pennsylvania Insurance Department (the "Department") for "its views and any determination." The court stayed all further proceedings and reserved decision on all other grounds for dismissal raised by Indemnity. Plaintiffs sought reconsideration of the court’s order, and on January 13, 2014, the court entered a revised order affirming its prior order and clarifying that the Department "shall decide any and all issues within its jurisdiction." On January 30, 2014, Plaintiffs asked the court to certify its order to permit an immediate appeal to the Superior Court of Pennsylvania and to stay any proceedings in the Department pending completion of any appeal. On February 18, 2014, the court issued an order denying Plaintiffs’ motion. On March 20, 2014, Plaintiffs filed a petition for review with the Superior Court, which was denied by the Superior Court on May 5, 2014.

The Sullivan matter was assigned to an Administrative Judge within the Department for determination. The parties agreed that an evidentiary hearing was not required, entered into a stipulated record, and submitted briefing to the Department. Oral argument was held before the Administrative Judge on January 6, 2015. On April 29, 2015, the Department issued a declaratory opinion and order: (1) finding that the transactions between Exchange and Indemnity in which Indemnity retained or received revenue from installment and other service charges from Exchange subscribers complied with applicable insurance laws and regulations and that Indemnity properly retained charges paid by Exchange policyholders for certain installment premium payment plans, dishonored payments, policy cancellations, and policy reinstatements; and (2) returning jurisdiction over the matter to the Fayette County Court of Common Pleas.

On May 26, 2015, Plaintiffs appealed the Department’s decision to the Pennsylvania Commonwealth Court. Oral argument was held before the Commonwealth Court en banc on December 9, 2015. On January 27, 2016, the Commonwealth Court issued an opinion vacating the Department’s ruling and directing the Department to return the case to the Court of Common Pleas, essentially holding that the primary jurisdiction referral of the trial court was improper at this time because the allegations of the complaint do not implicate the special competency of the Department.

On February 26, 2016, Indemnity filed a petition for allowance of appeal to the Pennsylvania Supreme Court seeking further review of the Commonwealth Court opinion. On March 14, 2016, Plaintiffs filed an answer opposing Indemnity’s petition for allowance of appeal; and, on March 28, 2016, Indemnity sought permission to file a reply brief in further support of its petition for allowance of appeal. On August 10, 2016, the Pennsylvania Supreme Court denied Indemnity’s petition for allowance of appeal; and the Sullivan lawsuit returned to the Court of Common Pleas of Fayette County.

On September 12, 2016, Plaintiffs filed a motion to stay the Sullivan lawsuit pending the outcome of the Federal Court Lawsuit they filed against Indemnity and former and current Directors of Indemnity on July 8, 2016. (See below.) Indemnity filed an opposition to Plaintiff’s motion to stay on September 19, 2016; and filed amended preliminary objections seeking dismissal of the Sullivan lawsuit on September 20, 2016. The motion to stay and the amended preliminary objections remain pending. On June 27, 2018, Plaintiffs filed a motion for a status conference in the Sullivan lawsuit.
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On July 30, 2018, the Court held a status conference and thereafter lifted the stay of proceedings. On September 28, 2018, Indemnity filed a Motion to Enforce the Federal Judgment in the Beltz II lawsuit, seeking dismissal of the Sullivan lawsuit with prejudice. On October 26, 2018, Plaintiffs filed an opposition to that Motion; and Indemnity filed a reply in further support on November 5, 2018. Oral argument was held on Indemnity’s Motion to Enforce the Federal Judgment on November 20, 2018 and on July 30, 2019. The Motion to Enforce the Federal Judgment remains pending.

Indemnity believes that it continues to have meritorious legal and factual defenses to the Sullivan lawsuit and intends to vigorously defend against all allegations and requests for relief.

Federal Court Lawsuit Against Erie Indemnity Company and Directors
On February 6, 2013, a lawsuit was filed in the United States District Court for the Western District of Pennsylvania, captioned Erie Insurance Exchange, an unincorporated association, by members Patricia R. Beltz, Joseph S. Sullivan and Anita Sullivan, and Patricia R. Beltz, on behalf of herself and others similarly situate v. Richard L. Stover; J. Ralph Borneman, Jr.; Terrence W. Cavanaugh; Jonathan Hirt Hagen; Susan Hirt Hagen; Thomas B. Hagen; C. Scott Hartz; Claude C. Lilly, III; Lucian L. Morrison; Thomas W. Palmer; Martin P. Sheffield; Elizabeth H. Vorsheck; and Robert C. Wilburn (the "Beltz" lawsuit), by alleged policyholders of Exchange who are also the plaintiffs in the Sullivan lawsuit. The individuals named as defendants in the Beltz lawsuit were the then-current Directors of Indemnity.

As subsequently amended, the Beltz lawsuit asserts many of the same allegations and claims for monetary relief as in the Sullivan lawsuit. Plaintiffs purport to sue on behalf of all policyholders of Exchange, or, alternatively, on behalf of Exchange itself. Indemnity filed a motion to intervene as a Party Defendant in the Beltz lawsuit in July 2013, and the Directors filed a motion to dismiss the lawsuit in August 2013. On February 10, 2014, the court entered an order granting Indemnity’s motion to intervene and permitting Indemnity to join the Directors’ motion to dismiss; granting in part the Directors’ motion to dismiss; referring the matter to the Department to decide any and all issues within its jurisdiction; denying all other relief sought in the Directors’ motion as moot; and dismissing the case without prejudice. To avoid duplicative proceedings and expedite the Department’s review, the Parties stipulated that only the Sullivan action would proceed before the Department and any final and non-appealable determinations made by the Department in the Sullivan action will be applied to the Beltz action.

On March 7, 2014, Plaintiffs filed a notice of appeal to the United States Court of Appeals for the Third Circuit. Indemnity filed a motion to dismiss the appeal on March 26, 2014. On November 17, 2014, the Third Circuit deferred ruling on Indemnity’s motion to dismiss the appeal and instructed the parties to address that motion, as well as the merits of Plaintiffs’ appeal, in the parties’ briefing. Briefing was completed on April 2, 2015. In light of the Department’s April 29, 2015 decision in Sullivan, the Parties then jointly requested that the Beltz appeal be voluntarily dismissed as moot on June 5, 2015. The Third Circuit did not rule on the Parties’ request for dismissal and instead held oral argument as scheduled on June 8, 2015. On July 16, 2015, the Third Circuit issued an opinion and judgment dismissing the appeal. The Third Circuit found that it lacked appellate jurisdiction over the appeal, because the District Court’s February 10, 2014 order referring the matter to the Department was not a final, appealable order.

On July 8, 2016, the Beltz plaintiffs filed a new action labeled as a "Verified Derivative And Class Action Complaint" in the United States District Court for the Western District of Pennsylvania. The action is captioned Patricia R. Beltz, Joseph S. Sullivan, and Anita Sullivan, individually and on behalf of all others similarly situated, and derivatively on behalf of Nominal Defendant Erie Insurance Exchange v. Erie Indemnity Company; Kaj Ahlmann; John T. Baily; Samuel P. Black, III; J. Ralph Borneman, Jr.; Terrence W. Cavanaugh; Wilson C. Cooney; LuAnn Datesh; Patricia A. Goldman; Jonathan Hirt Hagen; Thomas B. Hagen; C. Scott Hartz; Samuel P. Katz; Gwendolyn King; Claude C. Lilly, III; Martin J. Lippert; George R. Lucore; Jeffrey A. Ludrof; Edmund J. Mehl; Henry N. Nassau; Thomas W. Palmer; Martin P. Sheffield; Seth E. Schofield; Richard L. Stover; Jan R. Van Gorder; Elizabeth A. Hirt Vorsheck; Harry H. Weil; and Robert C. Wilburn (the "Beltz II" lawsuit). The individual defendants are all present or former Directors of Indemnity (the "Directors").

The allegations of the Beltz II lawsuit arise from the same fundamental, underlying claims as the Sullivan and prior Beltz litigation, i.e., that Indemnity improperly retained Service Charges and Added Service Charges. The Beltz II lawsuit alleges that the retention of the Service Charges and Added Service Charges was improper because, for among other reasons, that retention constituted a breach of the Subscriber’s Agreement and an Implied Covenant of Good Faith and Fair Dealing by Indemnity, breaches of fiduciary duty by Indemnity and the other defendants, conversion by Indemnity, and unjust enrichment by defendants Jonathan Hirt Hagen, Thomas B. Hagen, and Elizabeth A. Hirt Vorsheck, at the expense of Exchange. The Beltz II lawsuit requests, among other things, that a judgment be entered against the Defendants certifying the action as a class action pursuant to Rule 23 of the Federal Rules of Civil Procedure; declaring Plaintiffs as representatives of the Class and Plaintiffs’ counsel as counsel for the Class; declaring the conduct alleged as unlawful, including, but not limited to, Defendants’ retention of the Service Charges and Added Service Charges; enjoining Defendants from continuing to retain the Service Charges and Added Service Charges; and awarding compensatory and punitive damages and interest.
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On September 23, 2016, Indemnity filed a motion to dismiss the Beltz II lawsuit. On September 30, 2016, the Directors filed their own motions to dismiss the Beltz II lawsuit. On July 17, 2017, the Court granted Indemnity’s and the Directors’ motions to dismiss the Beltz II lawsuit, dismissing the case in its entirety. The Court ruled that "the Subscriber’s Agreement does not govern the separate and additional charges at issue in the Complaint" and, therefore, dismissed the breach of contract claim against Indemnity for failure to state a claim. The Court also ruled that the remaining claims, including the claims for breach of fiduciary duty against Indemnity and the Directors, are barred by the applicable statutes of limitation or fail to state legally cognizable claims. On August 14, 2017, Plaintiffs filed a notice of appeal to the United States Court of Appeals for the Third Circuit.

On May 10, 2018, the United States Court of Appeals for the Third Circuit affirmed the District Court’s dismissal of the Beltz II lawsuit. On May 24, 2018, Plaintiffs filed a petition seeking rehearing of their appeal before the Third Circuit. The Third Circuit denied that petition on June 14, 2018.

For additional information on contingencies, see Part I, Item 1. "Financial Statements - Note 14, Commitments and Contingencies, of Notes to Financial Statements".
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ITEM 1A.    RISK FACTORS
 
Our business involves various risks and uncertainties, including, but not limited to those discussed in this section. The risks and uncertainties described in the risk factors below, or any additional risk outside of those discussed below, could have a material adverse effect on our business, financial condition, operating results, cash flows, or liquidity if they were to develop into actual events. This information should be considered carefully together with the other information contained in this report and in other reports and materials we file periodically with the Securities and Exchange Commission ("SEC").

The risk factors listed below should be read in conjunction with the risk factors included in our Annual Report on Form 10-K for the fiscal year ended December 31, 2019 as filed with the SEC on February 27, 2020. These risk factors address risks specific to the COVID-19 pandemic and related economic conditions. While we believe the risk factors in our Form 10-K filed with the SEC on February 27, 2020 generally address the risks of a pandemic on our business, we have included these disclosures to provide additional details specific to the COVID-19 pandemic.

Serving as the attorney-in-fact in the reciprocal insurance exchange structure results in the Exchange being our sole customer. We have an interest in the growth and financial condition of the Exchange as our earnings are largely generated from management fees based on the direct and affiliated assumed premiums written by the Exchange. If the impacts of the COVID-19 pandemic impair the Exchange’s ability to grow or its financial condition, it could have a material adverse effect on our business, financial condition, results of operations, or cash flows.

On March 11, 2020, the World Health Organization declared the outbreak of COVID-19 a global pandemic. The significant volatility in the financial markets, economic disruption and uncertainty resulting from the COVID-19 pandemic that began in the first quarter of 2020 continues to evolve and the pandemic’s ultimate impact and duration remain highly uncertain at this time. EffortsInitial efforts to contain the spread of the virus included the closure of nonessential businesses and stay at home orders. As businesses and communities start to re-open, current efforts have shifted the focus to the establishment and enforcement of safety protocols. If a second wave of the virus occurs or effective medical treatments are not identified, future restrictions and a prolonged recession remain a possibility. The resulting effects, including a decline in consumer activity, lower demand for certain services, high unemployment, and payroll declines, and reduced personal income may cause customers to modify coverages, not renew or cancel policies, which may have a negative impact on the Exchange’s written premiums, and therefore our management fees. While certain coverage modifications were experienced inthrough the first halfthird quarter of 2020, primarily related to reduced usage/mileage in the private passenger automobile line of business, the modifications did not result in a material impact to the Exchange’s written premiums, however, the extent and duration of the effects on future customer demand and buying practices remains uncertain. A specific action taken by the Exchange both in response to changes in exposure as less driving occurs and to provide financial relief to the policyholders will resulthas resulted in a certain reduction to Exchangethe Exchange’s written premiums. In a Form 8-K filed with the SEC on April 9, 2020, the Exchange and its subsidiaries announced an estimated $200 million in personal and commercial auto rate reductions effective beginning July 1, 2020 at the time of new policy issuance or policy renewal. The estimated impactThrough the third quarter of these2020, the rate reductions on 2020 premiums written by the Exchange is a reduction of approximately $90 million, which will resultresulted in an estimated $23decrease of $41 million reductionin Exchange written premiums and a corresponding decrease of $10 million in our management fee revenue. An estimated $49 million decrease in written premium and $12 million in corresponding management fee revenue related to the rate reductions is expected in the fourth quarter of 2020. The remaining reduction will impact both the Exchanges’ written premium and our management fee revenue in 2021. An additional action taken by the Exchange that does not impact Indemnity was the announcementpayment of a policyholder dividend to be paid directly to personal and commercial auto policyholders equal to approximately 30% of their premium for two months. Longer term, there could be sustained changes in driving patterns if working remotely becomes more common and accepted, potentially having a negative impact on premium revenues. Further declines in economic conditions, potential regulatory actions, or competitive pressure could also impact Exchange’s rates and written premium, and therefore our management fees.

The Exchange is represented by independent agencies that serve as its sole distribution channel. The economic impact of the pandemic on independent agents’ business operations or systems capabilities could make it difficult for independent agents to write new business and retain existing business and/or constrain the ability to recruit new agents, thereby impeding premium growth. Additionally, ifWhile independent agents are nothave been able to work remotely or are affected by an outbreaksafely in their offices, a second wave of the virus this could adversely impact their operations and their ability to write new business and provide service to existing policyholders. More broadly, independent agents may face challenges sustaining their own business operations and financial conditions as small businesses faced with deteriorating economic conditions that could result in businessthe sale or closure of their businesses, thereby reducing the agency force of the Exchange. Further, the COVID-19 pandemic could be an accelerant to shifting consumer behaviors toward increased digital interactions.

The unknown risks related to the COVID-19 pandemic may cause additional uncertainty in the process of estimating loss and loss adjustment expense reserves. For example, the behavior of claimants and policyholders may change in unexpected ways, the disruption to the court system may impact the timing and amounts of claims settlements, and the actions taken by
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governmental bodies, both legislative and regulatory, in reaction to COVID-19 and their related impacts are hard to predict. As a result, the Exchange's estimated level of loss and loss adjustment expense reserves may change.

The Exchange’s financial condition could be impacted by defaults or delays in collecting premiums from customers due to economic hardships. Potential regulatoryRegulatory actions including temporary suspension of policy cancellations for the nonpayment of premiums
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and relaxing due dates for premium payments could also have a negative impact to the Exchange. If there were legislative action to retroactively mandate coverage irrespective of terms, exclusions or other conditions included in business interruption policies that would otherwise preclude coverage, this would have a significant impact on the financial condition, results of operations and cash flows of the Exchange.

The Exchange and its subsidiaries have been named as defendants in a number of pandemic-related lawsuits and, therefore, are subject to the risks and uncertainties of such litigation. There is also a risk that the Exchange could suffer reputational harm if any actions taken are not viewed as sufficient responses to the pandemic by customers or consumer organizations.organizations

While the Exchange’s investment portfolio was negatively impacted by the significant disruption to financial markets in the first quarter of 2020 as a result of the COVID-19 pandemic, market conditions partiallyhave substantially recovered induring the second quarterand third quarters of 2020. The value of the Exchange’s invested assets could be adversely impacted and there is potential for further impairments on its investment portfolio as long as market conditions remain volatile in response to the developments of this pandemic and the related economic impacts.

The duration and extent of the impact on the Exchange’s business, strategy, financial condition, results of operations and cash flows cannot be estimated with a high degree of certainty at this time given the ongoing developments of this pandemic and the related impacts on the economy and financial markets.

The effect of the COVID-19 pandemic on our operations, the business operations of our customers and/or independent agents, or our third-party vendor operations, could have a material adverse effect on our business, financial condition, results of operations, or cash flows.

If the COVID-19 pandemic results in conditions that constrain the Exchange’s ability to grow its written premiums, our management fee revenue could be negatively impacted. We expect that certain expenses within our cost of operations will increase as a result of the pandemic, including but not limited to agent compensation, technology costs, and potentially healthcare costs, among others. Our agent incentive bonuses include a profitability component. If claims frequency and loss expenses continue to decline, the profitability component of our agent incentive bonuses will continue to improve, increasing our agent compensation costs. Technology costs may increase as a result of supporting remote work capabilities for our employees. There is a potential for increased healthcare costs for treatments of the COVID-19 virus if a significant number of our employees and/or their dependents were to become infected. Also, future pension costs could increase as a result of a lower discount rate or investment returns related to the adverse market conditions caused by the COVID-19 pandemic.

Our business continuity plans were implemented upon the outbreak of this pandemic, including transitioning the vast majority of our employees and third-party contractors to remote work capabilities. We have had no significant interruption to our core business processes or systems to date. We have processes in place with our critical third-party vendors to understand impacts on their business and their business continuity plans. We have had no significant interruption to any third-party vendor relationships, business processes or systems to date. No significant challenges have been identified in our, or our third-party vendor’s ongoing business continuity plans, however if future challenges were to arise, this could result in an adverse effect on our business, financial condition, results of operations or cash flows. Also, while we have not experienced any delays in internal initiatives to date, future challenges could arise that impact the timing and execution of certain initiatives. Having shifted to remote working arrangements, we also face a heightened risk of cybersecurity attacks or data security incidentsincidents. Through the third quarter, cyber threats have remained at a constant level, however, new cybersecurity tactics, techniques, and practices continue to evolve. Additionally, we are more dependent on internet and telecommunications access and capabilities. If we experience difficulties with technology, data and network security, telecommunications access, outsourcing relationships or cloud-based technology, our ability to conduct our business could be negatively impacted.

Indemnity’s workforce providing services for the Exchange are largely concentrated in Erie, Pennsylvania. If a significant outbreak affects the labor force in this area, or if a significant operating function had a high level of infections at one time, it could impact the policy acquisition, underwriting, claims and/or support services provided to the policyholders of the Exchange and/or our independent agents.

With the increasing number of COVID-19 related disputes, there is a risk that Indemnity could become subject to pandemic related litigation. It is also possible that changes in economic conditions and steps taken by federal, state and local governments
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in response to COVID-19 could require an increase in taxes at the federal, state and local levels, which would adversely impact our results of operations.

While Indemnity’s investment portfolio was negatively impacted by the significant disruption to financial markets in the first quarter of 2020 as a result of the COVID-19 pandemic, market conditions partiallyhave substantially recovered induring the second quarterand third quarters of 2020. The value of our invested assets could be adversely impacted and there is potential for further impairments in our investment
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portfolio as long as market conditions remain volatile in response to the developments of this pandemic and the related economic impacts.

The duration and extent of the impact on our business, strategy, financial condition, results of operations and cash flows cannot be estimated with a high degree of certainty at this time given the ongoing developments of this pandemic and the related impacts on the economy and financial markets.


ITEM 2.    UNREGISTERED SALES OF EQUITY SECURITIES AND USE OF PROCEEDS

Issuer Purchases of Equity Securities
In 2011, our Board of Directors approved a continuation of the current stock repurchase program, authorizing repurchases for a total of $150 million with no time limitation.  This repurchase authority included, and was not in addition to, any unspent amounts remaining under the prior authorization. There were no repurchases of our Class A common stock under this program during the sixnine months ending JuneSeptember 30, 2020. We had approximately $17.8 million of repurchase authority remaining under this program at JuneSeptember 30, 2020.

During the quarter ending JuneSeptember 30, 2020, we purchased 19,4561,745 shares of our outstanding Class A nonvoting common stock outside of our publicly announced share repurchase program at a total cost of $3.6$0.4 million. We purchased 45176 shares for $8$37 thousand, or $172.12$212.71 per share, in May 2020 and 17,818 shares for $3.3 million, or $184.42 per share, in JuneAugust 2020 to fund the rabbi trust for the incentive compensation deferral plan. The shares were transferred to the rabbi trust in May and June 2020. The remaining 1,5931,569 shares were purchased in MayAugust 2020 at a total cost of $0.3 million, or $172.12$212.71 per share, to fund the rabbi trust for the outside director deferred stock compensation plan. The shares for both plans were transferred to the rabbi trust in MayAugust 2020.
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ITEM 6.    EXHIBITS
Exhibit  
Number Description of Exhibit
31.1* 
   
31.2* 
   
32* 
   
101.INS* Inline XBRL Instance Document - the instance document does not appear in the Interactive Data File because its XBRL tags are embedded within the Inline XBRL document.
   
101.SCH* Inline XBRL Taxonomy Extension Schema Document.
   
101.CAL* Inline XBRL Taxonomy Extension Calculation Linkbase Document.
   
101.DEF* Inline XBRL Taxonomy Extension Definition Linkbase Document.
101.LAB* Inline XBRL Taxonomy Extension Label Linkbase Document.
   
101.PRE* Inline XBRL Taxonomy Extension Presentation Linkbase Document.
104* Cover Page Interactive Data File (formatted as Inline XBRL and contained in Exhibit 101).


* Filed herewith.

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SIGNATURES
 
Pursuant to the requirements of the Securities Exchange Act of 1934, the Registrant has duly caused this report to be signed on its behalf by the undersigned thereunto duly authorized.
 
  Erie Indemnity Company 
  (Registrant) 
    
    
Date:July 30,October 29, 2020By:/s/ Timothy G. NeCastro 
  Timothy G. NeCastro, President & CEO 
    
 By:/s/ Gregory J. Gutting 
  Gregory J. Gutting, Executive Vice President & CFO 
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