0000927628 us-gaap:LoansReceivableMemberFairValueHedgingMember cof:InternalRiskRatingConcentrationRiskMember us-gaap:CommercialPortfolioSegmentMember cof:CommercialAndIndustrialMember us-gaap:PassMember 2019-09-30 0000927628 us-gaap:AvailableforsaleSecuritiesMember us-gaap:ReclassificationOutOfAccumulatedOtherComprehensiveIncomeMember us-gaap:AccumulatedNetUnrealizedInvestmentGainLossMemberNonInterestIncomeOtherMember 2019-01-01 2019-09-302019-06-30
 

UNITED STATES
SECURITIES AND EXCHANGE COMMISSION
Washington, D.C. 20549

FORM 10-Q

QUARTERLY REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934
For the quarterly period ended SeptemberJune 30, 20192020
OR
TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934
For the transition period from             to             
Commission File No. 001-13300

CAPITAL ONE FINANCIAL CORPORATION
(Exact name of registrant as specified in its charter) 

Delaware 54-1719854
(State or other jurisdiction of incorporation or organization) (I.R.S. Employer Identification No.)
1680 Capital One Drive,  
McLean,Virginia 22102
(Address of principal executive offices) (Zip Code)

Registrant’s telephone number, including area code: (703720-1000
(Not applicable)
(Former name, former address and former fiscal year, if changed since last report)

Securities registered pursuant to Section 12(b) of the Act:
Title of Each ClassTrading Symbol(s)Name of Each Exchange on Which Registered
Common Stock (par value $.01 per share)COFNew York Stock Exchange
Depositary Shares, Each Representing a 1/40th Interest in a Share of Fixed Rate Non-Cumulative Perpetual Preferred Stock, Series BCOF PRPNew York Stock Exchange
Depositary Shares, Each Representing a 1/40th Interest in a Share of Fixed Rate Non-Cumulative Perpetual Preferred Stock, Series CCOF PRCNew York Stock Exchange
Depositary Shares, Each Representing a 1/40th Interest in a Share of Fixed Rate Non-Cumulative Perpetual Preferred Stock, Series DCOF PRDNew York Stock Exchange
Depositary Shares, Each Representing a 1/40th Interest in a Share of Fixed Rate Non-Cumulative Perpetual Preferred Stock, Series FCOF PRFNew York Stock Exchange
Depositary Shares, Each Representing a 1/40th Interest in a Share of Fixed Rate Non-Cumulative Perpetual Preferred Stock, Series GCOF PRGNew York Stock Exchange
Depositary Shares, Each Representing a 1/40th Interest in a Share of Fixed Rate Non-Cumulative Perpetual Preferred Stock, Series HCOF PRHNew York Stock Exchange
Depositary Shares, Each Representing a 1/40th Interest in a Share of Fixed Rate Non-Cumulative Perpetual Preferred Stock, Series ICOF PRINew York Stock Exchange
Depositary Shares, Each Representing a 1/40th Interest in a Share of Fixed Rate Non-Cumulative Perpetual Preferred Stock, Series JCOF PRJNew York Stock Exchange
0.800% Senior Notes Due 2024COF24New York Stock Exchange
1.650% Senior Notes Due 2029COF29New York Stock Exchange
Indicate by check mark whether the registrant (1) has filed all reports required to be filed by Section 13 or 15(d) of the Securities Exchange Act of 1934 during the preceding 12 months (or for such shorter period that the registrant was required to file such reports), and (2) has been subject to such filing requirements for the past 90 days. Yes   No 
Indicate by check mark whether the registrant has submitted electronically every Interactive Data File required to be submitted pursuant to Rule 405 of Regulation S-T (§232.405 of this chapter) during the preceding 12 months (or for such shorter period that the registrant was required to submit such files). Yes  No 
Indicate by check mark whether the registrant is a large accelerated filer, an accelerated filer, a non-accelerated filer, a smaller reporting company, or an emerging growth company. See the definitions of “large accelerated filer,” “accelerated filer,” “smaller reporting company,” and “emerging growth company” in Rule 12b-2 of the Exchange Act.
Large accelerated filer   Accelerated filer 
Non-accelerated filer   Smaller reporting company 
    Emerging growth company 
If an emerging growth company, indicate by check mark if the registrant has elected not to use the extended transition period for complying with any new or revised financial accounting standards provided pursuant to Section 13(a) of the Exchange Act.
Indicate by check mark whether the registrant is a shell company (as defined in Rule 12b-2 of the Exchange Act). Yes No 
As of September 30, 2019,July 31, 2020, there were 465,720,986456,635,765 shares of the registrant’s Common Stock outstanding.

 



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 1Capital One Financial Corporation (COF)




 


 

 
 2Capital One Financial Corporation (COF)


INDEX OF MD&A AND SUPPLEMENTAL TABLESTABLE
MD&A Tables:MD&A Tables:PagePage
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10.1
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Supplemental Table: 
Supplemental Table:
Supplemental Table:
 

 
 3Capital One Financial Corporation (COF)

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PART I—FINANCIAL INFORMATION
Item 2. Management’s Discussion and Analysis of Financial Condition and Results of Operations (“MD&A”)
 
This discussion contains forward-looking statements that are based upon management’s current expectations and are subject to significant uncertainties and changes in circumstances. Please review “MD&A—Forward-Looking Statements”Statements for more information on the forward-looking statements in this Quarterly Report on Form 10-Q (“this Report”). All statements that address operating performance, events or developments that we expect or anticipate will occur in the future, including those relating to operating results and the Cybersecurity Incident described in “MD&A—Introduction—Cybersecurity Incident”Incident and “Note 14—13—Commitments, Contingencies, Guarantees and Others” as well as the potential impacts of the COVID-19 pandemic described in “MD&A—Introduction—Coronavirus Disease 2019 (COVID-19) Pandemic” are forward-looking statements. Our actual results may differ materially from those included in these forward-looking statements due to a variety of factors including, but not limited to, those described in “Part I—Part IItem 1A.Risk Factors”Factors in our 20182019 Annual Report on Form 10-K (“20182019 Form 10-K”) and “Part II—Part IIItem 1A.Risk Factors”.Factors” in our Quarterly Report on Form 10-Q for the period ended March 31, 2020. Unless otherwise specified, references to notes to our consolidated financial statements refer to the notes to our consolidated financial statements as of SeptemberJune 30, 20192020 included in this Report.
 
Management monitors a variety of key indicators to evaluate our business results and financial condition. The following MD&A is provided as a supplement to, and should be read in conjunction with, our consolidated financial statements and related notes in this Report and the more detailed information contained in our 20182019 Form 10-K.
   
INTRODUCTION
We are a diversified financial services holding company with banking and non-banking subsidiaries. Capital One Financial Corporation and its subsidiaries (the “Company”) offer a broad array of financial products and services to consumers, small businesses and commercial clients through digital channels, branches, the internetCafés and other distribution channels. As of SeptemberJune 30, 2019,2020, our principal subsidiaries included:
Capital One Bank (USA), National Association (“COBNA”), which offers credit and debit card products, other lending products and deposit products; and
Capital One, National Association (“CONA”), which offers a broad spectrum of banking products and financial services to consumers, small businesses and commercial clients.
The Company is hereafter collectively referred to as “we,” “us” or “our.” COBNA and CONA are collectively referred to as the “Banks.” Certain business terms used in this document are defined in the “MD&A—Glossary and Acronyms” and should be read in conjunction with the consolidated financial statements included in this Report.
Our consolidated total net revenues are derived primarily from lending to consumer, small business and commercial customers net of funding costs associated with interest on deposits, short-term borrowings and long-term debt. We also earn non-interest income which primarily consists of interchange income net of reward expenses, and service charges and other customer-related fees. Our expenses primarily consist of the provision for credit losses, operating expenses, marketing expenses and income taxes.
Our principal operations are organized for management reporting purposes into three major business segments, which are defined primarily based on the products and services provided or the types of customer served: Credit Card, Consumer Banking and Commercial Banking. The operations of acquired businesses have been integrated into our existing business segments. Certain activities that are not part of a segment, such as management of our corporate investment portfolio, asset/liability management by our centralized Corporate Treasury group and residual tax expense or benefit to arrive at the consolidated effective tax rate that is not assessed to our primary business segments, are included in the Other category.
Credit Card: Consists of our domestic consumer and small business card lending, and international card businesses in Canada and the United Kingdom (“U.K.”).
Consumer Banking: Consists of our branch-based lending and deposit gathering activities for consumers and small businesses, national deposit gathering and national auto lending.

 
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Consumer Banking: Consists of our deposit gathering and lending activities for consumers and small businesses, and national auto lending.
Commercial Banking: Consists of our lending, deposit gathering, capital markets and treasury management services to commercial real estate and commercial and industrial customers. Our commercial and industrial customers typically include companies with annual revenues between $20 million and $2 billion.
Business Developments
We regularly explore and evaluate opportunities to acquire financial services and products as well as financial assets, including credit card and other loan portfolios, and enter into strategic partnerships as part of our growth strategy. We also explore opportunities to acquire technology companies and related assets to improve our information technology infrastructure and to deliver on our digital strategy. We may issue equity or debt to fund our acquisitions. In addition, we regularly consider the potential disposition of certain of our assets, branches, partnership agreements or lines of business. We may issue equity or debt to fund our acquisitions.
On September 24, 2019, we launched a new credit card issuance program with Walmart Inc. (“Walmart”) and are now the exclusive issuer of Walmart’s cobrand and private label credit card program in the U.S. On October 11, 2019, we completed the acquisition of the existing portfolio of Walmart’s cobrand and private label credit card receivables, which added approximately $8.1 billion to our domestic credit card loans held for investment portfolio as of the acquisition date. We estimate an initial allowance build of approximately $85 million for this acquisition.
In the second quarter of 2019, we made the decision to exit several small partnership portfolios in our Credit Card business. We sold approximately $900 million of receivables and transferred approximately $100 million to loans held for sale as of June 30, 2019, which resulted in a gain on sale of $49 million recognized in other non-interest income and an allowance release of $68 million.
Coronavirus Disease 2019 (COVID-19) Pandemic
The COVID-19 pandemic has resulted in a global public-health crisis, disrupting economies and introducing significant volatility into financial markets and uncertainty as to when economic and operating conditions will return to normalcy. This crisis continues to impact individuals, households and businesses in a multitude of ways. Companies in the U.S. and abroad have experienced unprecedented disruptions to normal business operations, including customer-facing interactions, supply chains, office closures, changes in demand for products and services, and others. Financial institutions, including us, have been deemed an essential service and exempted from the myriad of shutdowns across the country. We have transformed how we work in order to protect the well-being of our associates and our customers, serve our customers, support our communities, and position ourselves to navigate the challenges ahead.
Since the start of the pandemic, a significant majority of our associates across our workforce have transitioned to working remotely, relying on our technology infrastructure and systems that we have designed for resilience and security. The majority of our associates will continue to work remotely throughout 2020, as we continue to prioritize the safety of our associates while planning our return to the office. We have been able to continue serving customers, successfully managing critical functions and keeping our lines of business operating. During the second quarter of 2020, we maintained the additional paid benefits and flexible attendance policies that are intended to enable our associates to care for their families and loved ones. This included the increased pay implemented in the first quarter of 2020 for branch associates working in open locations and associates that perform essential and time-sensitive banking activities that cannot be performed remotely, as well as a pay increase for other U.S.-based associates in roles instrumental to maintaining essential customer support, such as our call center agents and branch associates. We continue to monitor and revise our safety precautions and policies at banking locations as government authorities continue to implement and modify measures to contain the further spread of COVID-19. In our Retail Banking business, over 90% of our branches were open at the end of the second quarter with increased safety precautions as we continue to provide critical banking services. We will continue to monitor local conditions and may open the remaining branches and Cafés where conditions warrant.
We continue to offer a range of policies and programs to accommodate customer hardship across our lines of business. In our Credit Card and Auto Finance businesses, our customers can seek forbearance primarily in the form of short-term payment deferrals or extensions and fee waivers. In our Domestic Card business, excluding certain retail partnership portfolios, enrollments were approximately 50,000 accounts per week at the end of the second quarter, down from around 150,000 accounts per week at the end of first quarter, and approximately two-thirds of the recent weekly enrollments were renewals. Through June 30, 2020, we have enrolled a total of 2% of active accounts representing 3% of loans outstanding, and approximately 92% of these customers

5Capital One Financial Corporation (COF)

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were current at the time of their first enrollment. In our Auto business, enrollments were approximately 30,000 accounts per week at the end of second quarter, down from around 100,000 accounts per week at end of the first quarter, and approximately 60% of the recent weekly enrollments were renewals. Through June 30, 2020, we have enrolled a total of 14% of accounts representing 16% of loans outstanding, and approximately 75% of these customers were current at the time of their first enrollment. In our Retail Banking business, we are waiving select fees for impacted customers and offering short-term payment deferrals for our small business banking customers. We are also working with our Commercial Banking customers on a more customized basis. In addition, we have also participated in the Paycheck Protection Program (“PPP”), established by the Coronavirus Aid, Relief, and Economic Security Act (the “CARES Act”) enacted in March 2020 and implemented by the Small Business Administration. As of June 30, 2020, we funded $1.2 billion of PPP loans. See “MD&A—Credit Risk Profile” for more information about our customer assistance programs.
Our results for the second quarter and the first six months of 2020 were a net loss of $918 million, or $2.21 per share, and a net loss of $2.2 billion, or $5.31 per share, respectively, primarily driven by allowance builds due to the expectations of economic worsening and uncertainty as a result of the COVID-19 pandemic. In addition, the combination of these allowance builds and the adoption impact of the Current Expected Credit Loss (“CECL”) standard more than doubled our allowance coverage ratio to 6.7% as of June 30, 2020 from 2.7% as of December 31, 2019. For more information, see “MD&A—Executive Summary and Business Outlook” and “MD&A—Credit Risk Profile.” We have evaluated the potential impact on our goodwill as well as considered and incorporated recent market events and volatility into our fair value measurements, including our investment securities portfolio and derivative positions. See more details in “MD&A—Critical Accounting Policies and Estimates,” “MD&A—Market Risk Profile” and “Note 8—Derivative Instruments and Hedging Activities.” See “MD&A—Liquidity Risk Profile” for information relating to our liquidity reserves as of June 30, 2020.
In the second quarter of 2020, the COVID-19 pandemic continued to impact the demand for our products and services. In our Domestic Card business, purchase volumes and loan balances declined from consumers reducing spending and paying down their balances. In our Auto business, we saw an increase in origination volumes and loan growth from the sharp decline at the end of the first quarter, with the rebound stronger in the market segments where we are focused. Our loan growth was largely driven by increased originations from our dealer business as a result of our relationship strategy and digital capabilities as well as our direct-to-consumer business enabled by our digital products and services. In our Retail Banking business, we saw strong deposit growth from increased consumer savings including the impact of the government stimulus. There is still great uncertainty surrounding the course of this pandemic and the magnitude and duration of the disruption to economic activity and how this disruption will continue to impact demand for our products and services across all of our offerings.
We are actively monitoring and responding to developments across the myriad of landscapes affected by the COVID-19 pandemic, including social, financial, legal, regulatory and governmental. We continue to evaluate the impacts of the CARES Act on us and our customers. As other guidance is issued by our regulators, we continue to assess the impacts to us. As government authorities continue to implement and modify social distancing and reopening plans and other measures to contain the further spread of COVID-19, we will continue to adjust our business operations, policies and practices, keeping the best interests of our associates, customers and business partners at the forefront.
See “Part IIItem 1A.Risk Factors” in our Quarterly Report on Form 10-Q for the period ended March 31, 2020 for additional information regarding risks and the significant uncertainties relating to the COVID-19 pandemic.
Cybersecurity Incident
On July 29, 2019, we announced that on July 19,March 22 and 23, 2019 we determined there was unauthorized access by an outside individual whogained unauthorized access to our systems. This individual obtained certain types of personal information relating to people who had applied for our credit card products and to our credit card customers (the “Cybersecurity Incident”). The Cybersecurity Incident occurred on March 22 and 23, 2019. We believe that a highly sophisticated individual was able to exploit a specific configuration vulnerability in our infrastructure. The configuration vulnerability was reported to us by an external security researcher on July 17, 2019. We then began our own internal investigation, leading to the July 19, 2019, determination that the Cybersecurity Incident occurred. We immediately fixed the configuration vulnerability that this individual exploited and verified there are no other instances in our environment. Among other things, we also augmented our routine automated scanning to look for this issue on a continuous basis. We promptly began working with federal law enforcement. The person responsible was arrested by the Federal Bureau of Investigation on July 29, 2019 and federal prosecution of the responsible person has commenced. The U.S. Attorney’s Office has stated they believe the data has been recovered and that there is no evidence the data was used for fraud or shared by this individual.
This event affected approximately 100 million individuals in the United States and approximately 6 million in Canada. We believe no credit card account numbers or log-in credentials were compromised. The largest category of information accessed was information on consumers and small businesses as of the time they applied for one of our credit card products from 2005 through early 2019. This information included personal information that we routinely collect at the time we receive credit card applications, including names, addresses, zip codes/postal codes, phone numbers, email addresses, dates of birth, and self-reported income. In addition to credit card application data, the individual also obtained portions of credit card customer data, including customer status data (e.g., credit scores, credit limits, balances, payment history, contact information) and fragments of transaction data from a total of 23 days during 2016, 2017 and 2018. Approximately 140,000 Social Security numbers of our credit card customers and approximately 80,000 linked bank account numbers of our secured credit card customers were compromised in this incident. For our Canadian credit card customers, approximately 1 million Social Insurance Numbers were compromised in this incident.
We provided required notification to affected individuals and made free credit monitoring and identity protection available. We retained a leading independent cybersecurity firm that confirmed we correctly identified and fixed the specific configuration vulnerability exploited in the Cybersecurity Incident. We also have retained an outside expertcontinue to conduct a review of the root causes of the incidentinvest significantly in cybersecurity and related risk management activities and expect to help further informmake additional investments as we continue to assess our cybersecurity program.
We expectDuring the Cybersecurity Incident to generate certainsecond quarter of 2020, we incurred $27 million of incremental costsexpenses related to the remediation of and response to the incident, largely drivenCybersecurity Incident, offset by $16 million of insurance recoveries. To date, we have incurred $113 million of incremental expenses, offset by $60 million of insurance recoveries pursuant to the cyber risk insurance coverage we carry. These expenses mainly consist of customer notifications, credit monitoring, technology costs, and professional support. We previously disclosed that we expected to incur approximatelyexpect total incremental costs through the end of 2020 will be at the high end of the $100 million to $150 million of these costs in 2019 and will treat them as adjusting itemsrange previously disclosed. As the timing

 
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as it relatesof recognizing insurance reimbursements may differ from the timing of recognizing the associated expenses, any such reimbursements are not considered in this range, though we continue to our financial results (“Cyber Adjusting Items”). We now expect the Cyber Adjusting Items to be at the low end of that range, and that somea significant portion of these costsexpenses will be incurred in 2020.
covered by insurance. We carry insurance to cover certain costs associated with a cyber risk event. This insurance has a total coverage limit of $400 million and is subject to a $10 million deductible, which was met in the third quarter of 2019, as well as standard exclusions.
We expect that a significant portion ofcontinue to treat these expenses and insurance reimbursements as adjusting items as they relate to our financial results (“Cyber Adjusting Items”). Our reported results excluding adjusting items, including the Cyber Adjusting Items, will be covered by insurance. Insurance reimbursements will also be treated asrepresent non-GAAP measures which we believe help users of our financial information understand the impact of these adjusting items and the timingon our reported results as well as provide an alternate measurement of recognizing insurance reimbursements may differ from the timing of recognizing the associated expenses.
During the third quarter of 2019, we incurred approximately $22 million of net Cybersecurity Incident expenses, consisting of $49 million of expenses, primarily from customer notifications and credit monitoring, and $27 million of probable insurance recoveries, which were treated as an adjusting item.
We continue to invest significantly in cybersecurity and expect to make additional investments as we continue to assess our cybersecurity program. These estimated investments are in addition to the estimated Cyber Adjusting Items and we expect to absorb them within our existing operating efficiency ratio guidance.performance.
Although the ultimate magnitude and timing of expenses or other impacts to our business or reputation related to the Cybersecurity Incident are uncertain, they may be significant, and some of the costs may not be covered by insurance. However, we do not believe that this incident will negativelymaterially impact our strategy or our long-term financial health. For more information, see “Note 14—13—Commitments, Contingencies, Guarantees and Others.”
Our reported results excluding adjusting items, including the Cyber Adjusting Items, and our existing operating efficiency ratio guidance represent non-GAAP measures which we believe help users

7Capital One Financial Corporation (COF)

Table of our financial information understand the impact of these adjusting items on our reported results as well as provide an alternate measurement of our operating performance.Contents

SUMMARY OF SELECTED FINANCIAL DATA
The following table presents selected consolidated financial data and performance from our results of operations for the thirdsecond quarter and first ninesix months of 20192020 and 20182019 and selected comparative balance sheet data as of SeptemberJune 30, 20192020 and December 31, 2018.2019. We also provide selected key metrics we use in evaluating our performance, including certain metrics that are computed using non-GAAP measures. We consider these metrics to be key financial measures that management uses in assessing our operating performance, capital adequacy and the level of returns generated. We believe these non-GAAP metrics provide useful insight to investors and users of our financial information as they provide an alternate measurement of our performance and assist in assessing our capital adequacy and level of return generated.
Table 1:Consolidated Financial Highlights
 Three Months Ended September 30, Nine Months Ended September 30, Three Months Ended June 30, Six Months Ended June 30,
(Dollars in millions, except per share data and as noted) 2019 2018 Change 2019 2018 Change 2020 2019 Change 2020 2019 Change
Income statement                        
Net interest income $5,737
 $5,786
 (1)% $17,274
 $17,055
 1 % $5,460
 $5,746
 (5)% $11,485
 $11,537
 
Non-interest income 1,222
 1,176
 4
 3,892
 4,008
 (3) 1,096
 1,378
 (20) 2,320
 2,670
 (13)%
Total net revenue 6,959
 6,962
 
 21,166
 21,063
 
 6,556
 7,124
 (8) 13,805
 14,207
 (3)
Provision for credit losses 1,383
 1,268
 9
 4,418
 4,218
 5
 4,246
 1,342
 **
 9,669
 3,035
 **
Non-interest expense:                        
Marketing 501
 504
 (1) 1,564
 1,343
 16
 273
 546
 (50) 764
 1,063
 (28)
Operating expense 3,371
 3,269
 3
 9,758
 9,427
 4
 3,497
 3,233
 8
 6,735
 6,387
 5
Total non-interest expense 3,872
 3,773
 3
 11,322
 10,770
 5
 3,770
 3,779
 
 7,499
 7,450
 1
Income from continuing operations before income taxes 1,704
 1,921
 (11) 5,426
 6,075
 (11)
Income tax provision 375
 420
 (11) 1,071
 1,314
 (18)
Income from continuing operations, net of tax 1,329
 1,501
 (11) 4,355
 4,761
 (9)
Income (loss) from continuing operations before income taxes (1,460) 2,003
 **
 (3,363) 3,722
 **
Income tax provision (benefit) (543) 387
 **
 (1,106) 696
 **
Income (loss) from continuing operations, net of tax (917) 1,616
 **
 (2,257) 3,026
 **
Income (loss) from discontinued operations, net of tax 4
 1
 **
 15
 (7) **
 (1) 9
 **
 (1) 11
 **
Net income 1,333
 1,502
 (11) 4,370
 4,754
 (8)
Net income (loss) (918) 1,625
 **
 (2,258) 3,037
 **
Dividends and undistributed earnings allocated to participating securities (10) (9) 11
 (34) (32) 6
 (1) (12) (92) (4) (24) (83)
Preferred stock dividends (90) (80) 13
 (145) (132) 10
Issuance cost for redeemed preferred stock 
 
 
 (22) 
 **
Net income (loss) available to common stockholders $(1,009) $1,533
 **
 $(2,429) $2,881
 **
Common share statistics            
Basic earnings per common share:            
Net income (loss) from continuing operations $(2.21) $3.24
 **
 $(5.31) $6.11
 **
Income from discontinued operations 
 0.02
 **
 
 0.02
 **
Net income (loss) per basic common share $(2.21) $3.26
 **
 $(5.31) $6.13
 **
Diluted earnings per common share:            
Net income (loss) from continuing operations $(2.21) $3.22
 **
 $(5.31) $6.08
 **
Income from discontinued operations 
 0.02
 **
 
 0.02
 **
Net income (loss) per diluted common share $(2.21) $3.24
 **
 $(5.31) $6.10
 **
Weighted-average common shares outstanding (in millions):            
Basic 456.7
 470.8
 (3)% 457.1
 470.1
 (3)%
Diluted 456.7
 473.0
 (3) 457.1
 472.3
 (3)
Common shares outstanding (period-end, in millions) 456.3
 470.3
 (3) 456.3
 470.3
 (3)
Dividends declared and paid per common share $0.40
 $0.40
 
 $0.80
 $0.80
 
Tangible book value per common share (period-end)(1)
 78.82
 77.65
 2
 78.82
 77.65
 2
Balance sheet (average balances)            
Loans held for investment $253,358
 $242,653
 4 % $258,124
 $242,307
 7 %
Interest-earning assets 378,145
 338,026
 12
 366,746
 337,913
 9
Total assets 411,075
 371,095
 11
 400,845
 370,746
 8
Interest-bearing deposits 261,256
 230,452
 13
 251,185
 229,020
 10
Total deposits 288,344
 253,634
 14
 276,498
 252,528
 9
Borrowings 49,827
 49,982
 
 50,810
 51,510
 (1)
Common equity 52,413
 50,209
 4
 52,799
 49,289
 7
Total stockholders’ equity 57,623
 54,570
 6
 58,096
 53,650
 8

 
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  Three Months Ended September 30, Nine Months Ended September 30,
(Dollars in millions, except per share data and as noted) 2019 2018 Change 2019 2018 Change
Preferred stock dividends (53) (53) 
 (185) (185) 
Net income available to common stockholders $1,270
 $1,440
 (12) $4,151
 $4,537
 (9)
Common share statistics            
Basic earnings per common share:            
Net income from continuing operations $2.70
 $3.01
 (10)% $8.80
 $9.40
 (6)%
Income (loss) from discontinued operations 0.01
 
 **
 0.03
 (0.01) **
Net income per basic common share $2.71
 $3.01
 (10) $8.83
 $9.39
 (6)
Diluted earnings per common share:            
Net income from continuing operations $2.68
 $2.99
 (10)% $8.76
 $9.33
 (6)%
Income (loss) from discontinued operations 0.01
 
 **
 0.03
 (0.01) **
Net income per diluted common share $2.69
 $2.99
 (10) $8.79
 $9.32
 (6)
Weighted-average common shares outstanding (in millions):            
Basic 469.5
 477.8
 (2)% 469.9
 483.2
 (3)%
Diluted 471.8
 480.9
 (2) 472.1
 486.7
 (3)
Common shares outstanding (period-end, in millions) 465.7
 473.7
 (2) 465.7
 473.7
 (2)
Dividends declared and paid per common share $0.40
 $0.40
 
 $1.20
 $1.20
 
Tangible book value per common share (period-end)(1)
 80.46
 66.15
 22
 80.46
 66.15
 22
Balance sheet (average balances)            
Loans held for investment $246,147
 $236,766
 4 % $243,602
 $242,369
 1 %
Interest-earning assets 340,949
 330,272
 3
 338,936
 331,318
 2
Total assets 374,905
 360,937
 4
 372,148
 362,293
 3
Interest-bearing deposits 232,063
 221,431
 5
 230,045
 221,400
 4
Total deposits 255,082
 246,720
 3
 253,389
 246,932
 3
Borrowings 49,413
 51,684
 (4) 50,804
 52,858
 (4)
Common equity 52,566
 46,407
 13
 50,393
 45,521
 11
Total stockholders’ equity 57,245
 50,768
 13
 54,861
 49,882
 10
Selected performance metrics            
Purchase volume(2)
 $108,034
 $97,469
 11 % $308,134
 $281,406
 9 %
Total net revenue margin(3)
 8.16% 8.43% (27)bps 8.33% 8.48% (15)bps
Net interest margin(4)
 6.73
 7.01
 (28) 6.80
 6.86
 (6)
Return on average assets 1.42
 1.66
 (24) 1.56
 1.75
 (19)
Return on average tangible assets(5)
 1.48
 1.74
 (26) 1.63
 1.83
 (20)
Return on average common equity(6)
 9.63
 12.40
 (277) 10.94
 13.31
 (237)
Return on average tangible common equity (“TCE”)(7)
 13.45
 18.32
 (487) 15.54
 19.88
 (434)
Equity-to-assets ratio(8)
 15.27
 14.07
 120
 14.74
 13.77
 97
Non-interest expense as a percentage of average loans held for investment 6.29
 6.37
 (8) 6.20
 5.92
 28
Efficiency ratio(9)
 55.64
 54.19
 145
 53.49
 51.13
 236
Operating efficiency ratio(10)
 48.44
 46.95
 149
 46.10
 44.76
 134
Effective income tax rate from continuing operations 22.0
 21.9
 10
 19.7
 21.6
 (190)
Net charge-offs $1,462
 $1,425
 3 % $4,569
 $4,502
 1 %
Net charge-off rate(11)
 2.38% 2.41% (3)bps 2.50% 2.48% 2bps
(Dollars in millions, except as noted)
September 30, 2019 December 31, 2018 Change
Balance sheet (period-end)      
Loans held for investment $249,355
 $245,899
 1 %
Interest-earning assets 344,643
 341,293
 1
Total assets 378,810
 372,538
 2
Interest-bearing deposits 234,084
 226,281
 3
Total deposits 257,148
 249,764
 3
Borrowings 50,149
 58,905
 (15)
Common equity 52,412
 47,307
 11
Total stockholders’ equity 58,235
 51,668
 13
Credit quality metrics     

Allowance for loan and lease losses $7,037
 $7,220
 (3)%
Allowance as a percentage of loans held for investment (“allowance coverage ratio”) 2.82% 2.94% (12)bps
30+ day performing delinquency rate 3.28
 3.62
 (34)
30+ day delinquency rate 3.51
 3.84
 (33)
Capital ratios  
   

Common equity Tier 1 capital(12)
 12.5% 11.2% 130bps
Tier 1 capital(12)
 14.4
 12.7
 170
Total capital(12)
 16.8
 15.1
 170
Tier 1 leverage(12)
 11.9
 10.7
 120
Tangible common equity(13)
 10.3
 9.1
 120
Supplementary leverage(12)
 10.1
 9.0
 110
Other     

Employees (period end, in thousands) 52.1
 47.6
 9 %

  Three Months Ended June 30, Six Months Ended June 30,
(Dollars in millions, except per share data and as noted) 2020 2019 Change 2020 2019 Change
Selected performance metrics            
Purchase volume $90,149
 $106,903
 (16)% $190,069
 $200,100
 (5)%
Total net revenue margin(2)
 6.93 % 8.43% (150)bps 7.53 % 8.41% (88)bps
Net interest margin 5.78
 6.80
 (102) 6.26
 6.83
 (57)
Return on average assets(3)
 (0.89) 1.74
 **
 (1.13) 1.63
 **
Return on average tangible assets(4)
 (0.93) 1.82
 **
 (1.17) 1.70
 **
Return on average common equity(5)
 (7.69) 12.14
 **
 (9.20) 11.65
 **
Return on average tangible common equity(6)
 (10.74) 17.26
 **
 (12.81) 16.70
 **
Equity-to-assets ratio(7)
 14.02
 14.71
 (69) 14.49
 14.47
 2
Non-interest expense as a percentage of average loans held for investment 5.95
 6.23
 (28) 5.81
 6.15
 (34)
Efficiency ratio(8)
 57.50
 53.05
 4 % 54.32
 52.44
 2 %
Operating efficiency ratio(9)
 53.34
 45.38
 8
 48.79
 44.96
 4
Effective income tax rate from continuing operations 37.2
 19.3
 18
 32.9
 18.7
 14
Net charge-offs $1,505
 $1,508
 
 $3,296
 $3,107
 6
Net charge-off rate 2.38 % 2.48% (10)bps 2.55 % 2.56% (1)bps
(Dollars in millions, except as noted)
June 30, 2020 December 31, 2019 Change
Balance sheet (period-end)      
Loans held for investment $251,512
 $265,809
 (5)%
Interest-earning assets 389,829
 355,202
 10
Total assets 421,296
 390,365
 8
Interest-bearing deposits 275,183
 239,209
 15
Total deposits 304,238
 262,697
 16
Borrowings 44,900
 55,697
 (19)
Common equity 50,835
 53,157
 (4)
Total stockholders’ equity 56,045
 58,011
 (3)
Credit quality metrics     

Allowance for credit losses $16,832
 $7,208
 134
Allowance as a percentage of loans held for investment (“allowance coverage ratio”) 6.69% 2.71% 398bps
30+ day performing delinquency rate 2.09
 3.51
 (142)
30+ day delinquency rate 2.30
 3.74
 (144)
Capital ratios  
  
 

Common equity Tier 1 capital(10)
 12.4% 12.2% 20bps
Tier 1 capital(10)
 14.2
 13.7
 50
Total capital(10)
 16.7
 16.1
 60
Tier 1 leverage(10)
 10.3
 11.7
 (140)
Tangible common equity(11)
 8.8
 10.2
 (140)
Supplementary leverage(10)
 9.7
 9.9
 (20)
Other     

Employees (period end, in thousands) 53.1
 51.9
 2 %
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__________
(1) 
Tangible book value per common share is a non-GAAP measure calculated based on tangible common equity divided by common shares outstanding. See “MD&A—Table A —ReconciliationReconciliation of Non-GAAP Measures”Measures for additional information on non-GAAP measures.
(2)
Purchase volume consists of purchase transactions, net of returns, for the period for loans both classified as held for investment and held for sale in our Credit Card business, and excludes cash advance and balance transfer transactions.
(3) 
Total net revenue margin is calculated based on annualized total net revenue for the period divided by average interest-earning assets for the period.
(4)(3) 
Net interest marginReturn on average assets is calculated based on annualized income from continuing operations, net interest incomeof tax, for the period divided by average interest-earningtotal assets for the period.
(5)(4) 
Return on average tangible assets is a non-GAAP measure calculated based on annualized income from continuing operations, net of tax, for the period divided by average tangible assets for the period. See “MD&A—Table AReconciliation of Non-GAAP Measures”Measures for additional information on non-GAAP measures.
(6)(5) 
Return on average common equity is calculated based on annualized (i)net income available to common stockholders less income (loss) from continuingdiscontinued operations, net of tax; (ii) less dividends and undistributed earnings allocated to participating securities; (iii) less preferred stock dividends,tax, for the period, divided by average common equity. Our calculation of return on average common equity may not be comparable to similarly-titled measures reported by other companies.

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(7)(6) 
Return on average tangible common equity is a non-GAAP measure calculated based on annualized (i)net income available to common stockholders less income (loss) from continuingdiscontinued operations, net of tax; (ii) less dividends and undistributed earnings allocated to participating securities; (iii) less preferred stock dividends,tax, for the period, divided by average TCE.tangible common equity (“TCE”). Our calculation of return on average TCE may not be comparable to similarly-titled measures reported by other companies. See “MD&A—Table AReconciliation of Non-GAAP Measures”Measures for additional information on non-GAAP measures.
(8)(7) 
Equity-to-assets ratio is calculated based on average stockholders’ equity for the period divided by average total assets for the period.
(9)(8) 
Efficiency ratio is calculated based on non-interest expense for the period divided by total net revenue for the period.
(10)(9) 
Operating efficiency ratio is calculated based on operating expense for the period divided by total net revenue for the period.
(11)(10) 
Net charge-off rate is calculated by dividing annualized net charge-offs by average loans held for investment for the period for each loan category.
(12)
Capital ratios are calculated based on the Basel III Standardized Approach framework, subject to applicable transition provision. Seesee “MD&A—Capital Management”Management for additional information.
(13)(11) 
Tangible common equity ratio is a non-GAAP measure calculated based on TCE divided by tangible assets. See “MD&A—Table AReconciliation of Non-GAAP Measures”Measures for the calculation of this measure and reconciliation to the comparative U.S. GAAP measure.
**Not meaningful.meaningful



 
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EXECUTIVE SUMMARY AND BUSINESS OUTLOOK
Financial Highlights
We reported a net incomeloss of $1.3 billion$918 million ($2.692.21 per diluted common share) on total net revenue of $7.0$6.6 billion and net incomeloss of $4.4$2.3 billion ($8.795.31 per diluted common share) on total net revenue of $21.2$13.8 billion for the thirdsecond quarter and first ninesix months of 2019, respectively.2020, respectively, primarily driven by higher provision for credit losses from expectations of economic worsening and uncertainty as a result of the COVID-19 pandemic. In comparison, we reported net income of $1.5$1.6 billion ($2.993.24 per diluted common share) on total net revenue of $7.0$7.1 billion and net income of $4.8$3.0 billion ($9.326.10 per diluted common share) on total net revenue of $21.1$14.2 billion for the thirdsecond quarter and first ninesix months of 2018,2019, respectively.
Our common equity Tier 1 capital ratio as calculated under the Basel III Standardized Approach was 12.5%12.4% and 11.2%12.2% as of SeptemberJune 30, 20192020 and December 31, 2018,2019, respectively. See “MD&A—Capital Management below for additional information.
On June 27, 2019, we announced that our Board of Directors authorized the repurchase of up to $2.2 billion of shares of our common stock (“2019 Stock Repurchase Program”) beginning in the third quarter of 2019 through the end of the second quarter of 2020. During the thirdfirst quarter of 2019,2020, we repurchased approximately $466$312 million of shares of our common stock under the 2019 Stock Repurchase Program.Program before suspending further repurchases on March 13, 2020 in response to the COVID-19 pandemic. See “MD&A—Capital ManagementDividend Policy and Stock Purchases”Purchases for additional information.
On July 29, 2019, we announced the Cybersecurity Incident. For more information, see “MD&A—Introduction—Cybersecurity Incident” and “Note 14—Commitments, Contingencies, Guarantees and Others.” Below are additional highlights of our performance in the thirdsecond quarter and first ninesix months of 2019.2020. These highlights are generally based on a comparison between the results of the thirdsecond quarter and first ninesix months of 20192020 and 2018,2019, except as otherwise noted. The changes in our financial condition and credit performance are generally based on our financial condition and credit performance as of SeptemberJune 30, 20192020 compared to our financial condition and credit performance as of December 31, 2018.2019. We provide a more detailed discussion of our financial performance in the sections following this “Executive Summary and Business Outlook.”
Total Company Performance
Earnings: Our net income decreased by $169loss of $918 million to $1.3in the second quarter of 2020 and $2.3 billion in the thirdfirst six months of 2020 compared to net income of $1.6 billion in the second quarter of 2019 and $3.0 billion in the first six months of 2019 was primarily driven by:
an increase in our U.K. Payment Protection Insurance customer refund reserve (“U.K. PPI Reserve”) due to significantly elevated claims volume ahead of the August 29, 2019 claims submission deadline. The U.K. PPI Reserve build impacts net interest income, non-interest income and non-interest expense; for more information on our U.K. PPI Reserve see “Note 14—Commitments, Contingencies, Guarantees and Others”;
higher provision for credit losses due to a smaller allowance release in our domestic credit card loan portfolio and charge-offs on certain underperforming energy borrowers in our commercial loan portfolio; and
higher non-interest expense due to expenses related to the Walmart partnership, and continued investments in technology and infrastructure.
These drivers were partially offset by:
higher net interchange fees due to higher purchase volume; and
the absence of significant activities that occurred in the third quarter of 2018, including gains from the sales of exited businesses, an impairment charge as a result of repositioning our investment securities portfolio, and a legal reserve build.
Net income decreased by $384 million to $4.4 billion in the first nine months of 2019 primarily driven by:
higher non-interest expense due to continued investments in technology and infrastructure, expenses related to the Walmart partnership, and increased marketing expense;
the impact of the U.K. PPI Reserve build; and
higher provision for credit losses from charge-offs and an allowance build due to credit deterioration in our commercial energy loan portfolio.expectations of economic worsening and uncertainty as a result of the COVID-19 pandemic;

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These drivers were partially offset by:
an increaselower net interest income due to a shift in our asset mix with cash balances representing a greater proportion of total average interest-earning assets as compared to loans, partially offset by the lower interest rate paid on interest-bearing liabilities;
lower non-interest income due to lower net interchange fees driven by higherfrom a decline in purchase volume in our Domestic Card business, and updated rewards cost estimates;lower service charges and other customer-related fees due to decreased customer activity; and
higher net interest incomeoperating expenses due to higher yields on interest-earning assets and growth in our loan and investment portfolios, partially offset by higher rates paid and growth in our deposit products; and
the absence of significant activities that occurred in the first nine months of 2018, including gains from the sales of our consumer home loan portfolio, an impairment charge as a result of repositioning our investment securities portfolio, and a legal reserve build.builds.
These drivers were partially offset by lower marketing expense driven by our decision to decrease marketing spend in the current economic environment.
Loans Held for Investment:
Period-end loans held for investment increaseddecreased by $3.5$14.3 billion to $249.4$251.5 billion as of SeptemberJune 30, 20192020 from December 31, 20182019 primarily driven by a decline in purchase volume and elevated payments resulting from the impact of the government stimulus in our Domestic Card business, partially offset by growth in our auto and commercial domestic credit card and auto loan portfolios, partially offset by expected seasonal paydowns in our domestic credit card loan portfolio and the sale of certain partnership receivables.portfolios.
Average loans held for investment increased by $9.4$10.7 billion to $246.1$253.4 billion in the thirdsecond quarter of 20192020 compared to the thirdsecond quarter of 2018 and increased $1.2 billion to $243.6 billion in the first nine months of 2019 compared to the first nine months of 2018 primarily driven by growth in our commercial domestic credit card and auto loan portfolios, partially offsetportfolios. Average loans held for investment increased by $15.8 billion to $258.1 billion in the impactfirst six months of 2020 compared to the sale of our consumer home loan portfolio.first

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six months of 2019 primarily driven by growth in our commercial, auto and domestic credit card loan portfolios, including the acquired Walmart portfolio.
Net Charge-Off and Delinquency Metrics: Our net charge-off rate decreased by 310 basis points to 2.38% in the thirdsecond quarter of 2020 compared to the second quarter of 2019 and decreased by 1 basis point to 2.55% in the first six months of 2020 compared to the third quarterfirst six months of 20182019, primarily driven by consumer payment behavior, the strong economyimpact of the government stimulus and stable underlying credit performance in our domestic credit card and auto loan portfolios,the acquired Walmart portfolio, partially offset by higherelevated charge-offs in our commercial energy loan portfolio.
Our net charge-off rate remained substantially flat at 2.50% in the first nine months of 2019 compared to the first nine months of 2018 as the impact of lower loan balances from the sale of our consumer home loan portfolio was largely offset by the growth of our commercial loan portfolio.
Our 30+ day delinquency rate decreased by 33144 basis points to 3.51%2.30% as of SeptemberJune 30, 20192020 from December 31, 2018 primarily2019 driven by consumer payment behavior, the strong economyshort-term payment extensions offered to affected borrowers in response to the COVID-19 pandemic and stable underlying credit performance inthe impact of the government stimulus on our auto and domestic credit card loan portfolio as well as growth in our auto loan portfolio and seasonally lower auto delinquency inventories.portfolios.
Allowance for Loan and LeaseCredit Losses: Our allowance for loan and leasecredit losses decreasedincreased by $183 million$9.6 billion to $7.0$16.8 billion, and theour allowance coverage ratio decreasedincreased by 12398 basis points to 2.82%6.69% as of SeptemberJune 30, 20192020 from December 31, 2018 primarily2019, driven by anthe allowance release in our domestic credit card loan portfolio largely due to the strong economy, stable underlying credit performancebuild from expectations of economic worsening and the impactuncertainty as a result of the saleCOVID-19 pandemic as well as the adoption of certain partnership receivables.the CECL standard.
Business Outlook
We discuss belowin this Report our current expectations as of the time this Report was filed regarding our total company performance and the performance of our business segments based on market conditions, the regulatory environment and our business strategies. The statements contained in this sectionReport are based on our current expectations regarding our outlook for our financial results and business strategies. Our expectations take into account, and should be read in conjunction with, our expectations regarding economic trends and analysis of our business as discussed in “Part I—Part IItem 1. Business”Business and “Part II—Part IIItem 7. MD&A” in our 20182019 Form 10-K. Certain statements are forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995. Actual results could differ materially from those in our forward-looking statements. Except as otherwise disclosed, forward-looking statements do not reflect:
any change in current dividend or repurchase strategies;
the effect of any acquisitions, divestitures or similar transactions that have not been previously disclosed;
any changes in laws, regulations or regulatory interpretations, in each case after the date as of which such statements are made; or

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the potential impact on our business, operations and reputation from, and expenses and uncertainties associated with, the Cybersecurity Incident, other than the incremental costs related to the incident we expect to incur in 20192020 which will be separately reported as an adjusting item as it relates to the Company’s financial results.results; or
Moreover, this Report reflects certain assumptions regarding the potential effects of the COVID-19 pandemic on our business, results of operations, and financial condition. The extent to which the COVID-19 pandemic ultimately impacts our business, results of operations, and financial condition will depend on future developments, which are still uncertain and cannot be predicted, including the scope and duration of the pandemic and actions taken by governmental authorities and other third parties in response to the pandemic.
See “MD&A—Forward-Looking Statements”Statements in this Report for more information on the forward-looking statements and “Part I—Part IItem 1A.Risk Factors”Factors in our 20182019 Form 10-K and “Part IIItem 1A.Risk Factors” in our Quarterly Report on Form 10-Q for the period ended March 31, 2020 for factors that could materially influence our results.
Total Company Expectations
Marketing and Efficiency:
We expect marketing expense for full-year 2019 to be modestly higher than marketing expense for full-year 2018.
We expect to achieve modest improvements in full-year operating efficiency ratio, net of adjustments, in both 2019 and 2020, with a larger improvement to 42% in 2021.
We expect this operating efficiency ratio improvement to drive significant improvement in our total efficiency ratio by 2021.
Capital/Current Expected Credit Loss (“CECL”):
We currently estimate that the implementation of the CECL model will increase our reserves for credit losses by approximately 30% to 40%, largely driven by our consumer lending portfolios, and that the phased-in impact of adopting CECL will reduce our 2020 common equity Tier 1 capital ratio by 13 to 18 basis points. See “MD&A—Accounting Changes and Developments” in this Report for additional information related to the CECL adoption impact.
Business Segment Expectations
Domestic Card:
We continue to expect approximately $225 million of cumulative one-time Walmart launch costs in 2019, with the remaining amount occurring in the fourth quarter.
We estimate the acquired Walmart portfolio will have the following impacts to our Domestic Card business in the fourth quarter of 2019:
An initial allowance build of approximately $85 million;
Reduce the net charge-off rate by approximately 25 basis points;
Reduce revenue margin by approximately 35 basis points; and
Increase the 30+ performing delinquency rate by approximately 25 basis points at the end of the fourth quarter.
We estimate the acquired Walmart portfolio will have the following impacts to our Domestic Card business in 2020:
Reduce the full-year 2020 net charge-off rate by approximately 25 basis points, with some quarterly variability;
Reduce revenue margin by approximately 50 basis points in the first three quarters of 2020, and after the revenue share increases in October 2020, approximately 35 basis points in the fourth quarter of 2020; and
Increase the 30+ performing delinquency rate by approximately 15 basis points at the end of 2020.
We expect the net charge-off rate and revenue margin impacts of the acquired Walmart portfolio to diminish after 2020 as the acquired portfolio runs off.
Consumer Banking:
We continue to expect that the annual auto net charge-off rate will increase gradually as the cycle plays out.

 
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CONSOLIDATED RESULTS OF OPERATIONS
The section below provides a comparative discussion of our consolidated financial performance for the thirdsecond quarter and first ninesix months of 20192020 and 2018.2019. We provide a discussion of our business segment results in the following section, “MD&A—Business Segment Financial Performance.Performance.YouThis section should be read this section together with our “MD&A—Executive Summary and Business Outlook,” where we discuss trends and other factors that we expect will affect our future results of operations.
Net Interest Income
Net interest income represents the difference between the interest income, including certain fees, earned on our interest-earning assets and the interest expense paidincurred on our interest-bearing liabilities. Interest-earning assets include loans, investment securities and other interest-earning assets, while our interest-bearing liabilities include interest-bearing deposits, securitized debt obligations, senior and subordinated notes, other borrowings and other interest-bearing liabilities. Generally, we include in interest income any past due fees on loans that we deem collectible. Our net interest margin, based on our consolidated results, represents the difference between the yield on our interest-earning assets and the cost of our interest-bearing liabilities, including the notional impact of non-interest-bearing funding. We expect net interest income and our net interest margin to fluctuate based on changes in interest rates and changes in the amount and composition of our interest-earning assets and interest-bearing liabilities.

 
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Table 2 below presents for each major category of our interest-earning assets and interest-bearing liabilities, the average outstanding balance, interest income earned, interest expense incurred and average yield for the thirdsecond quarter and first ninesix months of 2020 and 2019 for each major category of our interest-earning assets and 2018.interest-bearing liabilities. Nonperforming loans are included in the average loan balances below.
Table 2: Average Balances, Net Interest Income and Net Interest Margin
 Three Months Ended September 30, Three Months Ended June 30,
 2019 2018 2020 2019
(Dollars in millions) 
Average
Balance
 
Interest Income/
Expense
 Average Yield/
Rate
 
Average
Balance
 
Interest Income/
Expense
 Average Yield/
Rate
 Average
Balance
 Interest Income/
Expense
 Average Yield/
Rate
 Average
Balance
 Interest Income/
Expense
 Average Yield/
Rate
Assets:                        
Interest-earning assets:                        
Loans:(1)
                        
Credit card $112,484
 $4,369
 15.54% $109,510
 $4,324
 15.79% $108,748
 $3,731
 13.72% $110,800
 $4,339
 15.66%
Consumer banking 61,271
 1,297
 8.47
 59,633
 1,191
 7.99
 64,851
 1,364
 8.41
 59,858
 1,251
 8.36
Commercial banking(2)
 73,664
 820
 4.45
 68,913
 782
 4.54
 80,803
 608
 3.01
 73,157
 864
 4.72
Other(3)
 
 (57) **
 94
 (50) **
 
 117
 **
 16
 (71) **
Total loans, including loans held for sale 247,419
 6,429
 10.39
 238,150
 6,247
 10.49
 254,402
 5,820
 9.15
 243,831
 6,383
 10.47
Investment securities 80,762
 583
 2.88
 83,894
 593
 2.83
 81,095
 482
 2.38
 82,383
 629
 3.05
Cash equivalents and other interest-earning assets 12,768
 63
 2.00
 8,228
 55
 2.66
 42,648
 16
 0.15
 11,812
 64
 2.16
Total interest-earning assets 340,949
 7,075
 8.30
 330,272
 6,895
 8.35
 378,145
 6,318
 6.68
 338,026
 7,076
 8.37
Cash and due from banks 4,376
     3,898
     5,355
     4,180
    
Allowance for loan and lease losses (7,125)     (7,366)    
Allowance for credit losses (14,107)     (7,308)    
Premises and equipment, net 4,279
     4,157
     4,332
     4,266
    
Other assets 32,426
     29,976
     37,350
     31,931
    
Total assets $374,905
     $360,937
     $411,075
     $371,095
    
Liabilities and stockholders’ equity:                        
Interest-bearing liabilities:                        
Interest-bearing deposits $232,063
 $901
 1.55% $221,431
 $681
 1.23% $261,256
 $611
 0.94% $230,452
 $870
 1.51%
Securitized debt obligations 16,750
 123
 2.94
 18,917
 127
 2.68
 16,432
 56
 1.37
 18,262
 139
 3.04
Senior and subordinated notes 31,220
 299
 3.84
 31,660
 288
 3.63
 31,294
 180
 2.30
 30,630
 310
 4.05
Other borrowings and liabilities 2,698
 15
 2.14
 3,084
 13
 1.67
 3,554
 11
 1.21
 2,322
 11
 1.91
Total interest-bearing liabilities 282,731
 1,338
 1.89
 275,092
 1,109
 1.62
 312,536
 858
 1.10
 281,666
 1,330
 1.89
Non-interest-bearing deposits 23,019
     25,289
     27,088
     23,182
    
Other liabilities 11,910
     9,788
     13,828
     11,677
    
Total liabilities 317,660
     310,169
     353,452
     316,525
    
Stockholders’ equity 57,245
     50,768
     57,623
     54,570
    
Total liabilities and stockholders’ equity $374,905
     $360,937
     $411,075
     $371,095
    
Net interest income/spreadNet interest income/spread $5,737
 6.41
   $5,786
 6.73
Net interest income/spread $5,460
 5.58
   $5,746
 6.48
Impact of non-interest-bearing fundingImpact of non-interest-bearing funding 0.32
     0.28
Impact of non-interest-bearing funding 0.20
     0.32
Net interest marginNet interest margin 6.73%     7.01%Net interest margin 5.78%     6.80%



 
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 Nine Months Ended September 30, Six Months Ended June 30,
 2019 2018 2020 2019
(Dollars in millions) 
Average
Balance
 
Interest Income/
Expense
 Average Yield/
Rate
 
Average
Balance
 
Interest Income/
Expense
 Average Yield/
Rate
 
Average
Balance
 
Interest Income/
Expense
 Average Yield/
Rate
 
Average
Balance
 
Interest Income/
Expense
 Average Yield/
Rate
Assets:                        
Interest-earning assets:                        
Loans:(1)
                        
Credit card $111,584
 $13,103
 15.66% $108,968
 $12,559
 15.37% $115,801
 $8,168
 14.11% $111,126
 $8,734
 15.72%
Consumer banking 60,072
 3,751
 8.33
 67,086
 3,695
 7.34
 64,262
 2,711
 8.44
 59,464
 2,454
 8.25
Commercial banking(2)
 73,066
 2,517
 4.59
 67,373
 2,209
 4.37
 78,954
 1,354
 3.43
 72,762
 1,697
 4.67
Other(3)
 21
 (191) **
 226
 (93) **
 
 129
 **
 31
 (134) **
Total loans, including loans held for sale 244,743
 19,180
 10.45
 243,653
 18,370
 10.05
 259,017
 12,362
 9.55
 243,383
 12,751
 10.48
Investment securities 82,264
 1,867
 3.03
 77,819
 1,584
 2.71
 79,654
 1,012
 2.54
 83,027
 1,284
 3.09
Cash equivalents and other interest-earning assets 11,929
 196
 2.19
 9,846
 174
 2.36
 28,075
 53
 0.38
 11,503
 133
 2.31
Total interest-earning assets 338,936
 21,243
 8.36
 331,318
 20,128
 8.10
 366,746
 13,427
 7.32
 337,913
 14,168
 8.39
Cash and due from banks 4,281
     3,768
     5,024
     4,233
    
Allowance for loan and lease losses (7,221)     (7,468)    
Allowance for credit losses (12,258)     (7,269)    
Premises and equipment, net 4,275
     4,147
     4,338
     4,273
    
Other assets 31,877
     30,528
     36,995
     31,596
    
Total assets $372,148
     $362,293
     $400,845
     $370,746
    
Liabilities and stockholders’ equity:                        
Interest-bearing liabilities:                        
Interest-bearing deposits $230,045
 $2,588
 1.50% $221,400
 $1,842
 1.11% $251,185
 $1,342
 1.07% $229,020
 $1,687
 1.47%
Securitized debt obligations 17,912
 405
 3.02
 19,251
 358
 2.46
 17,243
 155
 1.80
 18,503
 282
 3.05
Senior and subordinated notes 30,897
 923
 3.98
 31,452
 828
 3.51
 31,318
 419
 2.67
 30,732
 624
 4.06
Other borrowings and liabilities 3,228
 53
 2.19
 4,674
 45
 1.28
 3,667
 26
 1.42
 3,497
 38
 2.20
Total interest-bearing liabilities 282,082
 3,969
 1.88
 276,777
 3,073
 1.49
 303,413
 1,942
 1.28
 281,752
 2,631
 1.87
Non-interest-bearing deposits 23,344
     25,532
     25,313
     23,508
    
Other liabilities 11,861
     10,102
     14,023
     11,836
    
Total liabilities 317,287
     312,411
     342,749
     317,096
    
Stockholders’ equity 54,861
     49,882
     58,096
     53,650
    
Total liabilities and stockholders’ equity $372,148
     $362,293
     $400,845
     $370,746
    
Net interest income/spreadNet interest income/spread $17,274
 6.48
   $17,055
 6.61
Net interest income/spread $11,485
 6.04
   $11,537
 6.52
Impact of non-interest-bearing fundingImpact of non-interest-bearing funding 0.32
     0.25
Impact of non-interest-bearing funding 0.22
     0.31
Net interest marginNet interest margin 6.80%     6.86%Net interest margin 6.26%     6.83%
__________
(1) 
Past due fees included in interest income totaled approximately $423$265 million and $1.2 billion$656 million in the thirdsecond quarter and first ninesix months of 2019,2020, respectively, and $433$406 million and $1.2 billion$801 million in the thirdsecond quarter and first ninesix months of 2018,2019, respectively.
(2) 
Some of our commercial loans generate tax-exempt income. Accordingly, we present our Commercial Banking interest income and yields on a taxable- equivalent basis, calculated using the federal statutory rate of 21% and state taxes where applicable, with offsetting reductions to the Other category. Taxable-equivalent adjustments included in the interest income and yield computations for our commercial loans totaled approximately $21 million and $62$41 million in the thirdsecond quarter and first ninesix months of 2019,2020, respectively, and $20 million and $61$41 million in the thirdsecond quarter and first ninesix months of 2018,2019, respectively, with corresponding reductions to the Other category.
(3) 
Interest income/expense of Other represents the impact of hedge accounting of our loan portfolios and the offsetting reduction of the taxable-equivalent adjustments of our commercial loans as described above.
**Not meaningful.
Net interest income decreased by $286 million to $5.5 billion in the second quarter of 2020 compared to the second quarter of 2019, and decreased by $52 million to $11.5 billion in the first six months of 2020 compared to the first six months of 2019, net interest margin decreased by 102 basis points to 5.78% in the second quarter of 2020 compared to the second quarter of 2019, and decreased by 57 basis points to 6.26% in the first six months of 2020 compared to the first six months of 2019 primarily driven by a shift in our asset mix with cash balances representing a greater proportion of total average interest-earning assets as compared

 
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Net interest income decreased by $49 million to $5.7 billion in the third quarter of 2019 compared to the third quarter of 2018, primarily driven by higher rates paid and deposit growth as well as the net interest income impact of the U.K. PPI Reserve build,loans, partially offset by growth in our loan portfolios. Netthe lower interest income increased by $219 millionrate paid on interest-bearing liabilities. Given the uncertainties resulting from the COVID-19 pandemic, we expect to $17.3 billionmaintain elevated cash balances in the first nine months of 2019 compared to the first nine months of 2018, primarily driven by higher yields on interest-earning assets and growth in our loan and investment portfolios, partially offset by higher rates paid and growth in our deposit products and the impact of the U.K. PPI Reserve build.
Net interest margin decreased by 28 basis points to 6.73% in the third quarter of 2019 compared to the third quarter of 2018 primarily driven by higher rates paid on our deposits and the net interest income impact of the U.K. PPI Reserve build. Net interest margin decreased by 6 basis points to 6.80% in the first nine months of 2019 compared to the first nine months of 2018 as higher yields on interest-bearing assets were offset by the higher rates paid on our retail deposits.near term.
Table 3 displays the change in our net interest income between periods and the extent to which the variance is attributable to:
changes in the volume of our interest-earning assets and interest-bearing liabilities; or
changes in the interest rates related to these assets and liabilities.
Table 3: Rate/Volume Analysis of Net Interest Income(1)
 Three Months Ended September 30, Nine Months Ended September 30, Three Months Ended June 30, Six Months Ended June 30,
 2019 vs. 2018 2019 vs. 2018 2020 vs. 2019 2020 vs. 2019
(Dollars in millions) Total Variance Volume Rate Total Variance Volume Rate Total Variance Volume Rate Total Variance Volume Rate
Interest income:                        
Loans:                        
Credit card $45
 $116
 $(71) $544
 $305
 $239
 $(608) $(79) $(529) $(566) $330
 $(896)
Consumer banking 106
 33
 73
 56
 (386) 442
 113
 105
 8
 257
 201
 56
Commercial banking(2)
 38
 53
 (15) 308
 192
 116
 (256) 57
 (313) (343) 106
 (449)
Other(3)
 (7) (1) (6) (98) 50
 (148) 188
 
 188
 263
 
 263
Total loans, including loans held for sale 182
 201
 (19) 810
 161
 649
 (563) 83
 (646) (389) 637
 (1,026)
Investment securities (10) (22) 12
 283
 94
 189
 (147) (10) (137) (272) (50) (222)
Cash equivalents and other interest-earning assets 8
 22
 (14) 22
 34
 (12) (48) 12
 (60) (80) 31
 (111)
Total interest income 180
 201
 (21) 1,115
 289
 826
 (758) 85
 (843) (741) 618
 (1,359)
Interest expense:                        
Interest-bearing deposits 220
 34
 186
 746
 74
 672
 (259) 72
 (331) (345) 118
 (463)
Securitized debt obligations (4) (14) 10
 47
 (25) 72
 (83) (13) (70) (127) (18) (109)
Senior and subordinated notes 11
 (4) 15
 95
 (15) 110
 (130) 4
 (134) (205) 8
 (213)
Other borrowings and liabilities 2
 (2) 4
 8
 (14) 22
 
 4
 (4) (12) 1
 (13)
Total interest expense 229
 14
 215
 896
 20
 876
 (472) 67
 (539) (689) 109
 (798)
Net interest income $(49) $187
 $(236) $219
 $269
 $(50) $(286) $18
 $(304) $(52) $509
 $(561)
__________
(1) 
We calculate the change in interest income and interest expense separately for each item. The portion of interest income or interest expense attributable to both volume and rate is allocated proportionately when the calculation results in a positive value. When the portion of interest income or interest expense attributable to both volume and rate results in a negative value, the total amount is allocated to volume or rate, depending on which amount is positive.
(2) 
Some of our commercial loans generate tax-exempt income. Accordingly, we present our Commercial Banking interest income and yields on a taxable- equivalent basis, calculated using the federal statutory rate of 21% and state taxes where applicable, with offsetting reductions to the Other category.
(3) 
Interest income/expense of Other represents the impact of hedge accounting of our loan portfolios and the offsetting reduction of the taxable-equivalent adjustments of our commercial loans as described above.

 
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Non-Interest Income
Table 4 displays the components of non-interest income for the thirdsecond quarter and first ninesix months of 20192020 and 2018.2019.
Table 4: Non-Interest Income
 Three Months Ended September 30, Nine Months Ended September 30, Three Months Ended June 30, Six Months Ended June 30,
(Dollars in millions) 2019 2018 2019 2018 2020 2019 2020 2019
Interchange fees, net $790
 $714
 $2,368
 $2,080
 $672
 $820
 $1,424
 $1,578
Service charges and other customer-related fees 283
 410
 988
 1,233
 258
 352
 585
 705
Net securities gains (losses) 5
 (196) 44
 (189)
Net securities gains 
 15
 
 39
Other non-interest income:(1)
                
Mortgage banking revenue 48
 151
 127
 629
 38
 33
 106
 79
Treasury and other investment income 36
 16
 139
 62
 63
 47
 56
 103
Other 60
 81
 226
 193
 65
 111
 149
 166
Total other non-interest income 144
 248
 492
 884
 166
 191
 311
 348
Total non-interest income $1,222
 $1,176
 $3,892
 $4,008
 $1,096
 $1,378
 $2,320
 $2,670
________
__________
(1) 
Includes gains of $44 million and losses of $15 million on deferred compensation plan investments of $1 million and $39 million for the thirdsecond quarter and first ninesix months of 2019,2020, respectively, and $12gains of $10 million and $17$38 million for the thirdsecond quarter and first ninesix months of 2018,2019, respectively. These amounts have corresponding offsets in salaries and associate benefits expense.
Non-interest income remained relatively flat at $1.2decreased by $282 million to $1.1 billion in the thirdsecond quarter of 2020 compared to the second quarter of 2019 and decreased by $116$350 million to $3.9$2.3 billion in the first ninesix months of 2020 compared to the first six months of 2019 primarily driven by:
the absence of the significant activities that occurredlower net interchange fees due to lower purchase volume in the first nine months of 2018, including the gains from the sales of our consumer home loan portfolio and the impairment charge as a result of repositioning our investment securities portfolio;Domestic Card business; and
lower service charges and other customer-related fees including the impact of the U.K PPI Reserve build.
These drivers were partially offset by:
an increase in net interchange fees driven by higher purchase volume and updated rewards cost estimates; and
the gain on the sale of certain partnership receivables.due to decreased customer activity.
Provision for Credit Losses
Our provision for credit losses in each period is driven by net charge-offs, changes to the allowance for loan and leasecredit losses, and changes to the reserve for unfunded lending commitments. Beginning in the first quarter of 2020, our allowance for credit losses and reserve for unfunded lending commitments are measured under the CECL standard.
Our provision for credit losses increased by $115 million$2.9 billion to $1.4$4.2 billion in the thirdsecond quarter of 2020 compared to the second quarter of 2019 compared to the third quarter of 2018 primarily driven by a smaller allowance release in our domestic credit card loan portfolio and charge-offs on certain underperforming energy borrowers in our commercial loan portfolio. Provision for credit losses increased by $200 million$6.6 billion to $4.4$9.7 billion in the first ninesix months of 20192020 compared to the first ninesix months of 20182019 primarily driven by charge-offsexpectations of economic worsening and an allowance build due to credit deterioration in our commercial energy loan portfolio.
The provision for credit lossesuncertainty as a percentageresult of net interest income was 24.1% and 25.6% in the third quarter and first nine months of 2019, respectively, compared to 21.9% and 24.7% in the third quarter and first nine months of 2018, respectively. COVID-19 pandemic.
We provide additional information on the provision for credit losses and changes in the allowance for loan and leasecredit losses within “MD&A—Credit Risk Profile,” “Note 4—Loans” and “Note 5—4—Allowance for Loan and LeaseCredit Losses and Reserve for Unfunded Lending Commitments.” For information on the allowance methodology for each of our loan categories, see “Note 1—Summary of Significant Accounting Policies. in our 2018 Form 10-K.

 
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Non-Interest Expense
Table 5 displays the components of non-interest expense for the thirdsecond quarter and first ninesix months of 20192020 and 2018.2019.
Table 5: Non-Interest Expense
  Three Months Ended June 30, Six Months Ended June 30,
(Dollars in millions) 2020 2019 2020 2019
Salaries and associate benefits(1)
 $1,704
 $1,558
 $3,331
 $3,131
Occupancy and equipment 523
 521
 1,040
 1,014
Marketing 273
 546
 764
 1,063
Professional services 304
 314
 591
 605
Communications and data processing 308
 329
 610
 632
Amortization of intangibles 16
 29
 38
 59
Other non-interest expense:        
Bankcard, regulatory and other fee assessments 66
 86
 141
 173
Collections 76
 96
 181
 191
Fraud losses 71
 97
 150
 200
Other(2)
 429
 203
 653
 382
Total other non-interest expense 642
 482
 1,125
 946
Total non-interest expense $3,770
 $3,779
 $7,499
 $7,450
  Three Months Ended September 30, Nine Months Ended September 30,
(Dollars in millions) 2019 2018 2019 2018
Salaries and associate benefits(1)
 $1,605
 $1,432
 $4,736
 $4,382
Occupancy and equipment 519
 515
 1,533
 1,508
Marketing 501
 504
 1,564
 1,343
Professional services 314
 275
 919
 719
Communications and data processing 312
 311
 944
 934
Amortization of intangibles 25
 44
 84
 131
Other non-interest expense:        
Bankcard, regulatory and other fee assessments 100
 147
 273
 381
Collections 100
 105
 291
 317
Fraud losses 101
 88
 301
 274
Other(2)
 295
 352
 677
 781
Total other non-interest expense 596
 692
 1,542
 1,753
Total non-interest expense $3,872
 $3,773
 $11,322
 $10,770
___________________
(1) 
Includes expensesexpense of $44 million and benefit of $15 million related to our deferred compensation plan of $1 million and $39 millioninvestments for the thirdsecond quarter and first ninesix months of 2019,2020, respectively, and $12expense of $10 million and $17$38 million related to our deferred compensation plan investments for the thirdsecond quarter and first ninesix months of 2018,2019, respectively. These amounts have corresponding offsets in other non-interest income.
(2) 
Includes $22legal reserve builds of $265 million ofand $310 million, and net Cybersecurity Incident expenses of $11 million and $15 million in the thirdsecond quarter and first six months of 2019, consisting of $49 million of expenses and $27 million of probable insurance recoveries.2020, respectively.
Non-interest expense increased by $99 million to $3.9remained flat at $3.8 billion and $7.5 billion in the thirdsecond quarter and first six months of 2019 compared to the third quarter of 2018 primarily due to continued investments in technology and infrastructure, expenses related to the Walmart partnership, and the impact of the U.K. PPI Reserve build, partially2020 as lower marketing expense was largely offset by the absence of the legal reserve build and lower bankcard, regulatory and other fee assessments.
Non-interest expense increased by $552 million to $11.3 billion in the first nine months of 2019 compared to the first nine months of 2018 primarily due to continued investments in technology and infrastructure, expenses related to the Walmart partnership, the impact of the U.K. PPI Reserve build, and increased marketing expenses, partially offset by the absence of the legal reserve build.builds.
Income Taxes
We recorded an income tax provisionsbenefit of $375$543 million (22.0%(37.2% effective income tax rate) and $1.1 billion (19.7%(32.9% effective income tax rate) in the thirdsecond quarter and first ninesix months of 2019,2020, respectively, compared to $420an income tax expense of $387 million (21.9%(19.3% effective income tax rate) and $1.3 billion (21.6%$696 million (18.7% effective income tax rate) in the thirdsecond quarter and first ninesix months of 2018,2019, respectively. Our effective tax rate on income from continuing operations varies between periods due, in part, to fluctuations in our pre-tax earnings, which affects the relative tax benefit of tax-exempt income, tax credits and other permanent tax items.
The effective income tax rate remained substantially flatincreased in 2020 as compared to 2019 primarily driven by the third quarterrelationship of 2019. Theour tax credits in proportion to our pre-tax earnings.
We provide additional information on items affecting our income tax provisiontaxes and the effective income tax rate decreased in the first nine monthsNote 1—Summary of Significant Accounting Policies” in this Report and “Note 15—Income Taxes” in our 2019 compared to the first nine months of 2018 primarily due to higher tax credits and lower overall non-deductible expenses relative to our income, and lower discrete tax expense, partially offset by the non-deductible impact of the U.K. PPI Reserve build.

In addition, we recorded $13 million of discrete tax benefits in the first nine months of 2019 compared to less than $1 million of discrete tax expenses in the first nine months of 2018, and we recorded $2 million of discrete tax expenses in the third quarter of 2019 compared to $26 million of discrete tax benefits in the third quarter of 2018.Form 10-K.

 
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We provide additional information on items affecting our income taxes and effective tax rate in “Note 16—Income Taxes” in our 2018 Form 10-K.
CONSOLIDATED BALANCE SHEETS ANALYSIS
Total assets increased by $6.3$30.9 billion to $378.8$421.3 billion as of SeptemberJune 30, 20192020 from December 31, 20182019 primarily driven by an increase in our cash and cash equivalents andbalance from deposit growth in our commercial, domestic credit card and auto loan portfolios,due to increased consumer savings, including the impact of government stimulus, partially offset by expected seasonal paydownsa decline in our domestic credit card loan portfolio and the sale of certain partnership receivables.balance.
Total liabilities decreasedincreased by $295 million$32.9 billion to $320.6$365.3 billion as of SeptemberJune 30, 20192020 from December 31, 20182019 primarily driven by maturitiesdeposit growth from increased consumer savings including the impact of our short-term Federal Home Loan Banks (“FHLB”) advances, largely offset by deposit growth.government stimulus.
Stockholders’ equity increaseddecreased by $6.6$2.0 billion to $58.2$56.0 billion as of SeptemberJune 30, 20192020 from December 31, 20182019 primarily due todriven by the $2.2 billion of retained earnings impact of the CECL standard adoption in the first quarter and our net incomeloss for the first six months of $4.4 billion,2020, partially offset by an increase in accumulated other comprehensive income from an increase in the fair value of $1.7 billionour investment securities and derivatives driven by the issuance of Preferred Stock Series I, partially offset by dividend payments to our stockholders and treasury stock repurchases.decline in interest rates.
The following is a discussion of material changes in the major components of our assets and liabilities during the first ninesix months of 2019.2020. Period-end balance sheet amounts may vary from average balance sheet amounts due to liquidity and balance sheet management activities that are intended to support the adequacy of capital while managing our liquidity requirements, our customers and our market risk exposure in accordance with our risk appetite.
Investment Securities
Our investment securities portfolio consists primarily of the following: U.S. Treasury securities;securities, U.S. government-sponsored enterprise or agency (“Agency”) and non-agency residential mortgage-backed securities (“RMBS”);, Agency commercial mortgage-backed securities (“CMBS”);, and other securities. Agency securities include Government National Mortgage Association (“Ginnie Mae”) guaranteed securities, Federal National Mortgage Association (“Fannie Mae”) and Federal Home Loan Mortgage Corporation (“Freddie Mac”) issued securities. The U.S. Treasury and Agency securities generally have high credit ratings and low credit risks, and our investments in U.S. Treasury and Agency securities represented 97% and 96% of our total investment securities portfolio, as of both SeptemberJune 30, 20192020 and December 31, 2018.2019, respectively.
The fair value of our available for sale securities portfolio remained substantially flat at $46.2increased by $8.6 billion to $87.9 billion as of SeptemberJune 30, 20192020 from December 31, 2018 as the impact of maturities2019, primarily driven by net purchases and sales exceeding purchases was offset by the fair value gains due to changesfrom the decline in interest rates. The fair value of our held to maturity securities portfolio decreased by $1.4 billion to $35.3 billion as of September 30, 2019 from December 31, 2018 primarily driven by maturities outpacing purchases, partially offset by fair value gains as a result of changes in interest rates.See “Note 2—Investment Securities” for more information.

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Table 6 presents the amortized cost carrying value and fair value for the major categories ofsecurity types in our investmentavailable for sale securities portfolio as of SeptemberJune 30, 20192020 and December 31, 2018.2019.
Table 6: Investment Securities
 September 30, 2019 December 31, 2018 June 30, 2020 December 31, 2019
(Dollars in millions) 
Amortized
Cost
 
Fair
Value
 
Amortized
Cost
 
Fair
Value
 
Amortized
Cost
 
Fair
Value
 
Amortized
Cost
 
Fair
Value
Investment securities available for sale:                
U.S. Treasury securities $4,173
 $4,155
 $6,146
 $6,144
 $4,353
 $4,362
 $4,122
 $4,124
RMBS:                
Agency 33,727
 33,713
 32,710
 31,903
 68,223
 70,687
 62,003
 62,839
Non-agency 1,313
 1,612
 1,440
 1,742
 1,144
 1,327
 1,235
 1,499
Total RMBS 35,040
 35,325
 34,150
 33,645
 69,367
 72,014
 63,238
 64,338
Agency CMBS 5,368
 5,396
 4,806
 4,739
 9,940
 10,400
 9,303
 9,426
Other securities(1)
 1,291
 1,292
 1,626
 1,622
 1,082
 1,083
 1,321
 1,325
Total investment securities available for sale $45,872
 $46,168
 $46,728
 $46,150
 $84,742
 $87,859
 $77,984
 $79,213
        
        
(Dollars in millions) 
Carrying
Value
 
Fair
Value
 
Carrying
Value
 
Fair
Value
Investment securities held to maturity:        
Agency RMBS $30,109
 $31,289
 $33,061
 $32,977
Agency CMBS 3,785
 3,975
 3,710
 3,642
Total investment securities held to maturity $33,894
 $35,264
 $36,771
 $36,619
__________
(1) 
Includes primarily supranational bonds, foreign government bonds and other asset-backed securities.

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Loans Held for Investment
Total loans held for investment consist of both unsecuritized loans and loans held in our consolidated trusts. Table 7 summarizes the carrying value of our loans held for investment by portfolio segment, the allowance for loan and leasecredit losses, and net loan balance as of SeptemberJune 30, 20192020 and December 31, 2018.2019.
Table 7: Loans Held for Investment
 September 30, 2019 December 31, 2018 June 30, 2020 December 31, 2019
(Dollars in millions) Loans Allowance Net Loans Loans Allowance Net Loans Loans Allowance Net Loans Loans Allowance Net Loans
Credit Card $113,681
 $5,270
 $108,411
 $116,361
 $5,535
 $110,826
 $107,310
 $12,091
 $95,219
 $128,236
 $5,395
 $122,841
Consumer Banking 62,015
 1,007
 61,008
 59,205
 1,048
 58,157
 66,712
 2,838
 63,874
 63,065
 1,038
 62,027
Commercial Banking 73,659
 760
 72,899
 70,333
 637
 69,696
 77,490
 1,903
 75,587
 74,508
 775
 73,733
Total $249,355
 $7,037
 $242,318
 $245,899
 $7,220
 $238,679
 $251,512
 $16,832
 $234,680
 $265,809
 $7,208
 $258,601
Loans held for investment increaseddecreased by $3.5$14.3 billion to $249.4$251.5 billion as of SeptemberJune 30, 20192020 from December 31, 20182019 primarily driven by a decline in purchase volume and elevated payments resulting from the impact of the government stimulus in our Domestic Card business, partially offset by growth in our auto and commercial domestic credit card and auto loan portfolios, partially offset by expected seasonal paydowns in our domestic credit card loan portfolio and the sale of certain partnership receivables.portfolios.
We provide additional information on the composition of our loan portfolio and credit quality below in “MD&A—Credit Risk Profile,” “MD&A—Consolidated Results of Operations” and “Note 4—3—Loans.”

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Funding Sources
Our primary source of funding comes from deposits, as they are a stable and relatively low cost source of funding. In addition to deposits, we also raise funding through the issuance of securitized debt obligations and other debt. Other debt primarily consists ofincluding senior and subordinated notes, FHLBfederal funds purchased, securities loaned or sold under agreements to repurchase, and Federal Home Loan Banks (“FHLB”) advances secured by certain portions of our loan and securities portfolios, and federal funds purchased and securities loaned or sold under agreements to repurchase.portfolios.
Table 8 provides the composition of our primary sources of funding as of SeptemberJune 30, 20192020 and December 31, 2018.2019.
Table 8: Funding Sources Composition
 September 30, 2019 December 31, 2018 June 30, 2020 December 31, 2019
(Dollars in millions) Amount % of Total Amount % of Total Amount % of Total Amount % of Total
Deposits:                
Consumer Banking $206,423
 67% $198,607
 64% $246,804
 71% $213,099
 67%
Commercial Banking 30,923
 10
 29,480
 10
 35,669
 10
 32,134
 10
Other(1)
 19,802
 7
 21,677
 7
 21,765
 6
 17,464
 5
Total deposits 257,148
 84
 249,764
 81
 304,238
 87
 262,697
 82
Securitized debt obligations 18,910
 6
 18,307
 6
 15,761
 5
 17,808
 6
Other debt 31,239
 10
 40,598
 13
 29,139
 8
 37,889
 12
Total funding sources $307,297
 100% $308,669
 100% $349,138
 100% $318,394
 100%
__________
(1) 
Includes brokered deposits of $19.0$20.7 billion and $21.2$16.7 billion as of SeptemberJune 30, 20192020 and December 31, 2018,2019, respectively.
Total deposits increased by $7.4$41.5 billion to $257.1$304.2 billion as of SeptemberJune 30, 20192020 from December 31, 20182019 primarily driven by strongdeposit growth in our deposit products as a resultfrom increased consumer savings including the impact of our national banking strategy in our Consumer Banking business.government stimulus.
Securitized debt obligations increaseddecreased by $603 million$2.0 billion to $18.9$15.8 billion as of SeptemberJune 30, 20192020 from December 31, 20182019 primarily driven by issuances from bothnet maturities in our credit card and auto securitizations,securitization program, partially offset by maturitiesnet issuance in the first nine monthsour auto securitization program.

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Other debt decreased by $9.4$8.8 billion to $31.2$29.1 billion as of SeptemberJune 30, 20192020 from December 31, 20182019 primarily driven by maturitiesrepayments of our short-term FHLB advances.advances and the repurchase of a portion of our senior unsecured debt in excess of issuances.
We provide additional information on our funding sources in “MD&A—Liquidity Risk Profile” and “Note 8—7—Deposits and Borrowings.”
OFF-BALANCE SHEET ARRANGEMENTS
In the ordinary course of business, we engage in certain activities that are not reflected on our consolidated balance sheets, generally referred to as off-balance sheet arrangements. These activities typically involve transactions with unconsolidated variable interest entities (“VIEs”) as well as other arrangements, such as letters of credit, loan commitments and guarantees, to meet the financing needs of our customers and support their ongoing operations. We provide additional information regarding these types of activities in “Note 6—5—Variable Interest Entities and Securitizations” and “Note 14—13—Commitments, Contingencies, Guarantees and Others.”
BUSINESS SEGMENT FINANCIAL PERFORMANCE
Our principal operations are organized for management reporting purposes into three major business segments, which are defined primarily based on the products and services provided or the types of customer served: Credit Card, Consumer Banking and Commercial Banking. The operations of acquired businesses have been integrated into our existing business segments. Certain activities that are not part of a segment, such as management of our corporate investment portfolio and asset/liability management by our centralized Corporate Treasury group and residual tax expense or benefit to arrive at the consolidated effective tax rate that is not assessed to our primary business segments, are included in the Other category.

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The results of our individual businesses, which we report on a continuing operations basis, reflect the manner in which management evaluates performance and makes decisions about funding our operations and allocating resources. We may periodically change our business segments or reclassify business segment results based on modifications to our management reporting methodologies and changes in organizational alignment. Our business segment results are intended to reflect each segment as if it were a stand-alone business. We use an internal management and reporting process to derive our business segment results. Our internal management and reporting process employs various allocation methodologies, including funds transfer pricing, to assign certain balance sheet assets, deposits and other liabilities and their related revenue and expenses directly or indirectly attributable to each business segment. Total interest income and non-interest income are directly attributable to the segment in which they are reported. The net interest income of each segment reflects the results of our funds transfer pricing process, which is primarily based on a matched funding concept that takes into consideration market interest rates. Our funds transfer pricing process provides a funds credit for sources of funds, such as deposits generated by our Consumer Banking and Commercial Banking businesses, and a charge for the use of funds by each segment. The allocation process is unique to each business segment and acquired businesses. We regularly assess the assumptions, methodologies and reporting classifications used for segment reporting, which may result in the implementation of refinements or changes in future periods. We provide additional information on the allocation methodologies used to derive our business segment results in “Note 18—17—Business Segments and Revenue from Contracts with Customers” in our 20182019 Form 10-K.
We refer to the business segment results derived from our internal management accounting and reporting process as our “managed” presentation, which differs in some cases from our reported results prepared based on U.S. GAAP. There is no comprehensive authoritative body of guidance for management accounting equivalent to U.S. GAAP; therefore, the managed presentation of our business segment results may not be comparable to similar information provided by other financial services companies. In addition, our individual business segment results should not be used as a substitute for comparable results determined in accordance with U.S. GAAP.
We summarize our business segment results for the thirdsecond quarter and first ninesix months of 20192020 and 20182019 and provide a comparative discussion of these results, as well as changes in our financial condition and credit performance metrics as of SeptemberJune 30, 20192020 compared to December 31, 2018.2019. We provide a reconciliation of our total business segment results to our reported consolidated results in “Note 13—12—Business Segments and Revenue from Contracts with Customers.”

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Business Segment Financial Performance
Table 9 summarizes our business segment results, which we report based on revenue and income (loss) from continuing operations, for the thirdsecond quarter and first ninesix months of 20192020 and 2018.2019.
Table 9: Business Segment Results
 Three Months Ended September 30, Three Months Ended June 30,
 2019 2018 2020 2019
 
Total Net
Revenue
(1)
 
Net Income
(Loss)(2)
 
Total Net
Revenue (Loss)
(1)
 
Net Income
(Loss)(2)
 
Total Net
Revenue (Loss)
(1)
 
Net Loss(2)
 
Total Net
Revenue (Loss)
(1)
 
Net Income
(Loss)(2)
(Dollars in millions) Amount % of
Total
 Amount % of
Total
 Amount % of
Total
 Amount % of
Total
 Amount % of
Total
 Amount % of
Total
 Amount % of
Total
 Amount % of
Total
Credit Card $4,416
 63 % $734
 55 % $4,489
 65 % $1,040
 69 % $4,214
 64 % $(533) 58% $4,569
 64 % $938
 58 %
Consumer Banking 1,847
 27
 505
 38
 1,791
 26
 482
 32
 1,762
 27
 (114) 12
 1,875
 26
 543
 33
Commercial Banking(4)(3)
 707
 10
 154
 12
 702
 10
 184
 12
 698
 11
 (118) 13
 714
 10
 157
 10
Other(4)(3)
 (11) 
 (64) (5) (20) (1) (205) (13) (118) (2) (152) 17
 (34) 
 (22) (1)
Total $6,959
 100 % $1,329
 100 % $6,962
 100 % $1,501
 100 % $6,556
 100 % $(917) 100% $7,124
 100 % $1,616
 100 %
  Six Months Ended June 30,
  2020 2019
  
Total Net
Revenue
(1)
 
Net Loss(2)
 
Total Net
Revenue (Loss)
(1)
 
Net Income(2)
(Dollars in millions) Amount % of
Total
 Amount % of
Total
 Amount % of
Total
 Amount % of
Total
Credit Card $8,827
 64% $(1,524) 68% $9,109
 64 % $1,689
 56%
Consumer Banking 3,545
 26
 (166) 7
 3,714
 26
 1,011
 33
Commercial Banking(3)
 1,427
 10
 (529) 23
 1,390
 10
 303
 10
Other(3)
 6
 
 (38) 2
 (6) 
 23
 1
Total $13,805
 100% $(2,257) 100% $14,207
 100 % $3,026
 100%
  Nine Months Ended September 30,
  2019 2018
  
Total Net
Revenue
(1)
 
Net Income
(Loss)(2)
 
Total Net
Revenue
(1)
 
Net Income(2)
(Dollars in millions) Amount % of
Total
 Amount % of
Total
 Amount % of
Total
 Amount % of
Total
Credit Card $13,525
 64 % $2,423
 56 % $13,184
 63% $2,670
 56%
Consumer Banking 5,561
 26
 1,516
 35
 5,364
 26
 1,447
 30
Commercial Banking(3)(4)
 2,097
 10
 457
 10
 2,121
 10
 634
 13
Other(3)(4)
 (17) 
 (41) (1) 394
 1
 10
 1
Total $21,166
 100 % $4,355
 100 % $21,063
 100% $4,761
 100%

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__________
(1) 
Total net revenue (loss) consists of net interest income and non-interest income.
(2) 
Net income (loss) for our business segments and the Other category is based on income (loss) from continuing operations, net of tax.
(3) 
Some of our commercial investments generate tax-exempt income, tax credits or other tax benefits. Accordingly, we present our Commercial Banking revenue and yields on a taxable-equivalent basis, calculated using the federal statutory tax rate of 21% and state taxes where applicable, with offsetting reductions to the Other category.  
(4)
In the first quarter of 2019, we made a change in how revenue is measured in our Commercial Banking business by revising the allocation of tax benefits on certain tax-advantaged investments. As such, prior period results have been recast to conform with the current period presentation. The result of this measurement change reduced the previously reported total net revenue in our Commercial Banking business by $26 million and $88 million for the third quarter and first nine months of 2018, with an offsetting increase in the Other category.

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Credit Card Business
The primary sources of revenue for our Credit Card business are net interest income, net interchange income and fees collected from customers. Expenses primarily consist of the provision for credit losses, operating costs and marketing expenses.
Our Credit Card business generated net incomeloss from continuing operations of $734$533 million and $2.4$1.5 billion in the thirdsecond quarter and first ninesix months of 2019,2020, respectively, compared to net income of $938 million and $1.0 billion and $2.7$1.7 billion in the thirdsecond quarter and first ninesix months of 2018,2019, respectively.
Table 10 summarizes the financial results of our Credit Card business and displays selected key metrics for the periods indicated.
Table 10: Credit Card Business Results
 Three Months Ended September 30, Nine Months Ended September 30, Three Months Ended June 30, Six Months Ended June 30,
(Dollars in millions, except as noted) 2019 2018 Change 2019 2018 Change 2020 2019 Change 2020 2019 Change
Selected income statement data:                        
Net interest income $3,546
 $3,596
 (1)% $10,667
 $10,550
 1 % $3,369
 $3,531
 (5)% $7,071
 $7,121
 (1)%
Non-interest income 870
 893
 (3) 2,858
 2,634
 9
 845
 1,038
 (19) 1,756
 1,988
 (12)
Total net revenue(1)
 4,416
 4,489
 (2) 13,525
 13,184
 3
 4,214
 4,569
 (8) 8,827
 9,109
 (3)
Provision for credit losses 1,087
 1,031
 5
 3,571
 3,658
 (2) 2,944
 1,095
 169
 6,646
 2,484
 168
Non-interest expense 2,360
 2,103
 12
 6,784
 6,046
 12
 1,969
 2,253
 (13) 4,177
 4,424
 (6)
Income from continuing operations before income taxes 969
 1,355
 (28) 3,170
 3,480
 (9)
Income tax provision 235
 315
 (25) 747
 810
 (8)
Income from continuing operations, net of tax $734
 $1,040
 (29) $2,423
 $2,670
 (9)
Income (loss) from continuing operations before income taxes (699) 1,221
 **
 (1,996) 2,201
 **
Income tax provision (benefit) (166) 283
 **
 (472) 512
 **
Income (loss) from continuing operations, net of tax $(533) $938
 **
 $(1,524) $1,689
 **
Selected performance metrics:                        
Average loans held for investment(2)
 $112,371
 $109,510
 3
 $111,545
 $108,968
 2
 $108,748
 $110,798
 (2) $115,762
 $111,125
 4
Average yield on loans held for investment(3)
 15.55% 15.79% (24)bps 15.66% 15.37% 29bps 13.72% 15.66% (194)bps 14.11% 15.72% (161)bps
Total net revenue margin(4)
 15.72
 16.40
 (68) 16.17
 16.13
 4
 15.50
 16.50
 (100) 15.25
 16.39
 (114)
Net charge-offs $1,151
 $1,137
 1 % $3,835
 $3,774
 2 % $1,211
 $1,320
 (8)% $2,647
 $2,684
 (1)%
Net charge-off rate 4.09% 4.15% (6)bps 4.58% 4.62% (4)bps 4.46% 4.76% (30)bps 4.57% 4.83% (26)bps
Purchase volume(5)
 $108,034
 $97,469
 11 % $308,134
 $281,406
 9 % $90,149
 $106,903
 (16)% $190,069
 $200,100
 (5)%
                        
(Dollars in millions, except as noted) September 30, 2019 December 31, 2018 Change       June 30, 2020 December 31, 2019 Change      
Selected period-end data:                        
Loans held for investment(2)
 $113,681
 $116,361
 (2)%
 
    $107,310
 $128,236
 (16)%
    
30+ day performing delinquency rate 3.69% 4.00% (31)bps
 
    2.74% 3.89% (115)bps
    

30+ day delinquency rate 3.71
 4.01
 (30)
 
    2.75
 3.91
 (116)
    
Nonperforming loan rate(6)(5)
 0.02
 0.02
 

 
    0.02
 0.02
 

    

Allowance for loan and lease losses $5,270
 $5,535
 (5)%
 
   
Allowance for credit losses(2)
 $12,091
 $5,395
 124 %
    
Allowance coverage ratio 4.64% 4.76% (12)bps
 
    11.27% 4.21% 7


 
 
__________
(1) 
We recognize billed finance charges and fee income on open-ended loans in accordance with the contractual provisions of the credit arrangements and estimate thecharge-off uncollectible amount on a quarterly basis. The estimated uncollectible amount of billed finance charges and fees is reflected as a reduction in revenue and is not included in our net charge-offs. amounts.Total net revenue was reduced by $330$318 million and $707 million in the second quarter and first six months of 2020 for finance charges and fees charged-off as uncollectible andby$318 million and $1.0 billion$694 million in the thirdsecond quarter and first ninesix months of 2019, respectively, and by $305 million and $949 million in the third quarter and first nine months of 2018, respectively, for the estimated uncollectible amount of credit card finance charges and fees and related losses.

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amount of billed finance charges and fees and related losses. The finance charge and fee reserve totaled $454 million and $468 million as of September 30, 2019 and December 31, 2018, respectively.
(2) 
Period-end loans held for investment and average loans held for investment include billed finance charges and fees, netfees.Concurrent with our adoption of the estimated uncollectible amount.CECL standard in the first quarter of 2020, we reclassified our finance charge and fee reserve to our allowance for credit losses, with a corresponding increase to credit card loans held for investment.
(3) 
Average yield on loans held for investment is calculated by dividing annualized interest income for the period by average loans held for investment during the period. Interest income excludes various allocations including funds transfer pricing that assigns certain balance sheet assets, deposits and other liabilities and their related revenue and expenses attributable to each business segment.
(4) 
Total net revenue margin is calculated by dividing annualized total net revenue for the period by average loans held for investment during the period. Interest income also includes interest income on loans held for sale.

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(5)
Purchase volume consists of purchase transactions, net of returns, for the period, and excludes cash advance and balance transfer transactions.
(6) 
Within our credit card loan portfolio, only certain loans in our international card businesses are classified as nonperforming. See “MD&A—Nonperforming Loans and Other Nonperforming Assets” for additional information.
**Not meaningful
Key factors affecting the results of our Credit Card business for the thirdsecond quarter and first ninesix months of 20192020 compared to the thirdsecond quarter and first ninesix months of 2018,2019, and changes in financial condition and credit performance between SeptemberJune 30, 20192020 and December 31, 20182019 include the following:
Net Interest Income: Net interest income decreased by $50$162 million to $3.5$3.4 billion in the thirdsecond quarter of 20192020 primarily due todriven by lower margin and lower average loan balance from a decline in purchase volume and elevated payment from the impact of the U.K. PPI Reserve build,government stimulus. Net interest income decreased by $50 million to $7.1 billion in the first six months of 2020 primarily driven by lower margin, partially offset by growth in our domestic credit card loan portfolio. Net interest income increased by $117 million to $10.7 billion inportfolio, including the first nine months of 2019 primarily driven by growth in our domestic credit card loan portfolio, partially offset by the impact of the U.K. PPI Reserve build.acquired Walmart portfolio.
Non-Interest Income: Non-interest income decreased by $23$193 million to $870$845 million in the thirdsecond quarter of 20192020 and decreased by $232 million to $1.8 billion in the first six months of 2020 primarily due to the impact of the U.K. PPI Reserve build, partially offsetdriven by an increase inlower net interchange fees driven by higherdue to a decline in purchase volume. Non-interest income increased by $224 million to $2.9 billion in the first nine months of 2019 primarily due to an increase in net interchange fees driven by higher purchase volume and the updated rewards cost estimates as well as a gain on the sale of certain partnership receivables, partially offset by the impact of the U.K. PPI Reserve build.
Provision for Credit Losses: The provisionProvision for credit losses increased by $56 million$1.8 billion to $1.1$2.9 billion in the thirdsecond quarter of 2019 primarily driven2020 and increased by a smaller allowance release in our domestic credit card loan portfolio. The provision for credit losses decreased by $87 million$4.2 billion to $3.6$6.6 billion in the first ninesix months of 2019 primarily2020 driven by the impactexpectations of economic worsening and uncertainty as a result of the sale of certain partnership receivables as well as the strong economy and stable underlying credit performance in our domestic credit card loan portfolio.COVID-19 pandemic.
Non-Interest Expense: Non-interest expense increaseddecreased by $257$284 million to $2.4$2.0 billion in the thirdsecond quarter of 2019 primarily due to expenses related to the Walmart partnership, the impact of the U.K. PPI Reserve build,2020 and continued investments in technology and infrastructure. Non-interest expense increaseddecreased by $738$247 million to $6.8$4.2 billion in the first ninesix months of 2019 primarily2020 driven by expenses relatedour decision to decrease marketing spend in the Walmart partnership, increased marketing expenses, continued investments in technology and infrastructure, and the impact of the U.K. PPI Reserve build.current economic environment.
Loans Held for Investment:
Period-end loans held for investment decreased by $2.7$20.9 billion to $113.7$107.3 billion as of SeptemberJune 30, 20192020 from December 31, 2018 primarily2019 and average loans held for investment decreased by $2.1 billion to $108.7 billion in the second quarter of 2020 compared to the second quarter of 2019 due to expected seasonal paydownsa decline in purchase volume and elevated payments driven by the saleimpact of certain partnership receivables, partially offset by growth in our domestic credit card loan portfolio.the government stimulus.
Average loans held for investment increased by $2.9$4.6 billion to $112.4 billion in the third quarter of 2019 compared to the third quarter of 2018 and increased by $2.6 billion to $111.5$115.8 billion in the first ninesix months of 20192020 compared to the first ninesix months of 20182019 primarily due to growth in our domestic credit card loan portfolio.portfolio, including the acquired Walmart portfolio, partially offset by a decline in purchase volume and elevated payments driven by the impact of the government stimulus.
Net Charge-Off and Delinquency Metrics: The net charge-off rate decreased by 630 basis points to 4.09%4.46% in the thirdsecond quarter of 2020 compared to the second quarter of 2019 compared to the third quarter of 2018, and decreased by 426 basis points to 4.58%4.57% in the first ninesix months of 20192020 compared to the first ninesix months of 2018,2019 primarily driven by consumer payment behavior, the impact of the government stimulus and the 30+ day delinquency rate decreased by 30 basis points to 3.71% as of September 30, 2019 from December 31, 2018 primarily due to the strong economy and stable underlying credit performance in our domestic credit card loanacquired Walmart portfolio.
The 30+ day delinquency rate decreased by 116 basis points to 2.75% as of June 30, 2020 from December 31, 2019 due to lower delinquency inventories in our domestic credit card loan portfolio primarily driven by consumer payment behavior and the impact of the government stimulus.

 
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Domestic Card Business
The Domestic Card business generated net incomeloss from continuing operations of $837$605 million and $2.4$1.5 billion in the thirdsecond quarter and first ninesix months of 2019,2020, respectively, and compared to net income from continuing operations of $966$869 million and $2.5$1.6 billion in the thirdsecond quarter and first ninesix months of 2018,2019, respectively. In the thirdsecond quarter and first ninesix months of 20192020 and 2018,2019, the Domestic Card business accounted for greater than 90% of total net revenue of our Credit Card business.
Table 10.1 summarizes the financial results for Domestic Card business and displays selected key metrics for the periods indicated.
Table 10.1: Domestic Card Business Results
 Three Months Ended September 30, Nine Months Ended September 30, Three Months Ended June 30, Six Months Ended June 30,
(Dollars in millions, except as noted) 2019 2018 Change 2019 2018 Change 2020 2019 Change 2020 2019 Change
Selected income statement data:                        
Net interest income $3,299
 $3,280
 1 % $9,792
 $9,617
 2 % $3,094
 $3,220
 (4)% $6,475
 $6,493
 
Non-interest income 878
 819
 7
 2,722
 2,411
 13
 795
 971
 (18) 1,637
 1,844
 (11)%
Total net revenue(1)(2)
 4,177
 4,099
 2
 12,514
 12,028
 4
 3,889
 4,191
 (7) 8,112
 8,337
 (3)
Provision for credit losses 1,010
 950
 6
 3,325
 3,424
 (3) 2,906
 1,024
 184
 6,370
 2,315
 175
Non-interest expense 2,076
 1,890
 10
 6,059
 5,405
 12
 1,776
 2,034
 (13) 3,760
 3,983
 (6)
Income from continuing operations before income taxes 1,091
 1,259
 (13) 3,130
 3,199
 (2)
Income tax provision 254
 293
 (13) 729
 745
 (2)
Income from continuing operations, net of tax $837
 $966
 (13) $2,401
 $2,454
 (2)
Income (loss) from continuing operations before income taxes (793) 1,133
 **
 (2,018) 2,039
 **
Income tax provision (benefit) (188) 264
 **
 (478) 475
 **
Income (loss) from continuing operations, net of tax $(605) $869
 **
 $(1,540) $1,564
 **
Selected performance metrics:                        
Average loans held for investment(2)(3)
 $103,426
 $100,566
 3
 $102,677
 $99,970
 3
 $100,996
 $101,930
 (1) $107,354
 $102,296
 5
Average yield on loans held for investment(3)(4)
 15.74% 15.73% 1bps 15.67% 15.29% 38bps 13.52% 15.60% (208)bps 13.93% 15.65% (172)bps
Total net revenue margin(4)(5)
 16.15
 16.30
 (15) 16.25
 16.04
 21
 15.40
 16.45
 (105) 15.11
 16.30
 (119)
Net charge-offs $1,065
 $1,094
 (3)% $3,599
 $3,581
 1 % $1,143
 $1,240
 (8)% $2,474
 $2,534
 (2)%
Net charge-off rate 4.12% 4.35% (23)bps 4.67% 4.78% (11)bps 4.53% 4.86% (33)bps 4.61% 4.95% (34)bps
Purchase volume(5)
 $99,087
 $89,205
 11 % $282,878
 $257,340
 10 % $82,860
 $98,052
 (15)% $175,108
 $183,790
 (5)%
                        
(Dollars in millions, except as noted) September 30, 2019 December 31, 2018 Change       June 30, 2020 December 31, 2019 Change      
Selected period-end data:                        
Loans held for investment(2)(3)
 $104,664
 $107,350
 (3)%       $99,390
 $118,606
 (16)%   

 
30+ day delinquency rate 3.71% 4.04% (33)bps      
Allowance for loan and lease losses $4,870
 $5,144
 (5)      
30+ day performing delinquency rate 2.74% 3.93% (119)bps   

 

Allowance for credit losses $11,569
 $4,997
 132 %   

 
Allowance coverage ratio 4.65% 4.79% (14)bps       11.64% 4.21% 7
 

 

 

__________
(1) 
We recognize billed finance charges and fee income on open-ended loans in accordance with the contractual provisions of the credit arrangements and estimate thecharge-off uncollectible amount on a quarterly basis. The estimated uncollectible amount of billedamounts. Uncollectible finance charges and fees isare reflected as a reduction in revenue and is not included in ourtotal net charge-offs.revenue.
(2) 
We pay bounties to third parties for new accounts, which are considered loan origination costs and therefore deferred and amortized as an offset to revenue.Total net revenue was reduced by $130 million and $273 million in the second quarter and first six months of 2020 and by $111 million and $206 million inthe second quarter and first six months of 2019 due to the amortization of these bounties. As of June 30, 2020, approximately $180 million of deferred bounty payments remained to be amortized in future periods.
(3)
Period-end loans held for investment and average loans held for investment include billed finance charges and fees, netfees.Concurrent with our adoption of the estimated uncollectible amount.CECL standard in the first quarter of 2020, we reclassified our finance charge and fee reserve to our allowance for credit losses, with a corresponding increase to credit card loans held for investment.
(3)(4) 
Average yield on loans held for investment is calculated by dividing annualized interest income for the period by average loans held for investment during the period. Interest income excludes various allocations including funds transfer pricing that assigns certain balance sheet assets, deposits and other liabilities and their related revenue and expenses attributable to each business segment.
(4)(5) 
Total net revenue margin is calculated by dividing annualized total net revenue for the period by average loans held for investment during the period.
(5)
**
Purchase volume consists of purchase transactions, net of returns, for the period, and excludes cash advance and balance transfer transactions.Not meaningful

 
 2425Capital One Financial Corporation (COF)

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Because our Domestic Card business accounts for the substantial majority of our Credit Card business, the key factors driving the results are similar to the key factors affecting our total Credit Card business. Net incomeIncome for our Domestic Card business decreased in the thirdsecond quarter of 2020 and the first six months of 2020 compared to the second quarter of 2019 compared toand the third quarterfirst six months of 20182019 primarily driven by:
expenses related to the Walmart partnership and continued investments in technology and infrastructure; and
higher provision for credit losses driven by expectations of economic worsening and uncertainty as a result of the COVID-19 pandemic;
lower net interest income in the second quarter of 2020 due to lower margin and lower average loan balance from a decline in purchase volume and elevated payment from the impact of the government stimulus, and lower net interest income in the first six months of 2020 due to lower margin, partially offset by growth in our domestic credit card loan portfolio, including the acquired Walmart portfolio; and
lower non-interest income primarily driven by lower net interchange fees due to a smaller allowance release.decline in purchase volume.
These drivers were partially offset by:
an increase in net interchange feesby lower marketing expenses driven by higher purchase volume; and
higher net interest income primarily driven by growth in our loan portfolio.
Net income for our Domestic Card business decreaseddecision to decrease marketing spend in the first nine months of 2019 compared to the first nine months of 2018 primarily driven by expenses related to the Walmart partnership, continued investments in technology and infrastructure, and increased marketing expenses. These drivers were partially offset by:
an increase in net interchange fees driven by higher purchase volume and the updated rewards cost estimates as well as a gain on the sale of certain partnership receivables; and
higher net interest income primarily driven by growth in our loan portfolio.current economic environment.
Consumer Banking Business
The primary sources of revenue for our Consumer Banking business are net interest income from loans and deposits, net interchange income and non-interest income from service charges and customer-related fees. Expenses primarily consist of the provision for credit losses, operating costs and marketing expenses.
Our Consumer Banking business generated net incomeloss from continuing operations of $505$114 million and $1.5$166 million in the second quarter and first six months of 2020, respectively, compared to net income of $543 million and $1.0 billion in the thirdsecond quarter and first ninesix months of 2019, respectively, and $482 million and $1.4 billion in the third quarter and first nine months of 2018, respectively.

 
 2526Capital One Financial Corporation (COF)

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Table 11 summarizes the financial results of our Consumer Banking business and displays selected key metrics for the periods indicated.
Table 11: Consumer Banking Business Results
 Three Months Ended September 30, Nine Months Ended September 30, Three Months Ended June 30, Six Months Ended June 30,
(Dollars in millions, except as noted) 2019 2018 Change 2019 2018 Change 2020 2019 Change 2020 2019 Change
Selected income statement data:                        
Net interest income $1,682
 $1,636
 3 % $5,070
 $4,860
 4 % $1,665
 $1,709
 (3)% $3,322
 $3,388
 (2)%
Non-interest income 165
 155
 6
 491
 504
 (3) 97
 166
 (42) 223
 326
 (32)
Total net revenue 1,847
 1,791
 3
 5,561
 5,364
 4
 1,762
 1,875
 (6) 3,545
 3,714
 (5)
Provision for credit losses 203
 184
 10
 603
 535
 13
 876
 165
 **
 1,736
 400
 **
Non-interest expense 985
 979
 1
 2,981
 2,942
 1
 1,036
 1,002
 3
 2,027
 1,996
 2
Income from continuing operations before income taxes 659
 628
 5
 1,977
 1,887
 5
Income tax provision 154
 146
 5
 461
 440
 5
Income from continuing operations, net of tax $505
 $482
 5
 $1,516
 $1,447
 5
Income (loss) from continuing operations before income taxes (150) 708
 **
 (218) 1,318
 **
Income tax provision (benefit) (36) 165
 **
 (52) 307
 **
Income (loss) from continuing operations, net of tax $(114) $543
 **
 $(166) $1,011
 **
Selected performance metrics:                        
Average loans held for investment:                        
Auto $58,517
 $56,297
 4
 $57,282
 $55,320
 4
 $61,798
 $57,070
 8
 $61,401
 $56,654
 8
Home loan(1)
 
 
 **
 
 8,377
 **
Retail banking 2,752
 2,923
 (6) 2,790
 3,144
 (11) 3,053
 2,788
 10
 2,860
 2,809
 2
Total consumer banking $61,269
 $59,220
 3
 $60,072
 $66,841
 (10) $64,851
 $59,858
 8
 $64,261
 $59,463
 8
Average yield on loans held for investment(2)
 8.47% 8.03% 44bps 8.33% 7.36% 97bps
Average yield on loans held for investment(1)
 8.41% 8.36% 5bps 8.44% 8.25% 19bps
Average deposits $204,933
 $194,687
 5 % $203,404
 $191,942
 6 % $232,293
 $204,164
 14 % $223,682
 $202,627
 10 %
Average deposits interest rate 1.31% 1.00% 31bps 1.25% 0.89% 36bps 0.89% 1.26% (37)bps 0.97% 1.22% (25)bps
Net charge-offs $251
 $262
 (4)% $644
 $683
 (6)% $192
 $172
 12 % $438
 $393
 11 %
Net charge-off rate 1.64% 1.77% (13)bps 1.43% 1.36% 7bps 1.19% 1.15% 4bps 1.36% 1.32% 4bps
Auto loan originations $8,175
 $6,643
 23 % $21,723
 $20,345
 7 % $8,292
 $7,327
 13 % $15,931
 $13,549
 18 %
                        
(Dollars in millions, except as noted) September 30, 2019 December 31, 2018 Change       June 30, 2020 December 31, 2019 Change      
Selected period-end data:                        
Loans held for investment:                        
Auto $59,278
 $56,341
 5 %       $63,319
 $60,362
 5 %     
Retail banking 2,737
 2,864
 (4)       3,393
 2,703
 26
     
Total consumer banking $62,015
 $59,205
 5
       $66,712
 $63,065
 6
     

30+ day performing delinquency rate 6.23% 6.67% (44)bps       3.16% 6.63% (347)bps     
30+ day delinquency rate 6.86
 7.36
 (50)       3.48
 7.34
 (386)     

Nonperforming loan rate 0.74
 0.81
 (7)       0.43
 0.81
 (38)     

Nonperforming asset rate(3)
 0.83
 0.90
 (7)      
Allowance for loan and lease losses $1,007
 $1,048
 (4)%      
Nonperforming asset rate(2)
 0.46
 0.91
 (45)     

Allowance for credit losses $2,838
 $1,038
 173 %     
Allowance coverage ratio 1.62% 1.77% (15)bps       4.25% 1.65% 260bps     
Deposits $206,423
 $198,607
 4 %       $246,804
 $213,099
 16 %     
__________
(1)
In 2018, we sold all of our consumer home loan portfolio and the related servicing. The impact of this sale is reflected in the Other category.
(2) 
Average yield on loans held for investment is calculated by dividing annualized interest income for the period by average loans held for investment during the period. Interest income excludes various allocations including funds transfer pricing that assigns certain balance sheet assets, deposits and other liabilities and their related revenue and expenses attributable to each business segment.
(3)(2) 
Nonperforming assets primarily consist of nonperforming loans and repossessed assets. The total nonperforming asset rate is calculated based on total nonperforming assets divided by the combined period-end total loans held for investment and repossessed assets.
**Not meaningful.


 
 2627Capital One Financial Corporation (COF)

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Key factors affecting the results of our Consumer Banking business for the thirdsecond quarter and first ninesix months of 20192020 compared to the thirdsecond quarter and first ninesix months of 2018,2019, and changes in financial condition and credit performance between SeptemberJune 30, 20192020 and December 31, 20182019 include the following:
Net Interest Income: Net interest income increaseddecreased by $46$44 million to $1.7 billion in the thirdsecond quarter of 20192020 and decreased by $66 million to $3.3 billion in the first six months of 2020 primarily driven by lower margins in our Retail Banking business due to a decline in interest rates, partially offset by growth and higher yields in our auto loan portfolio, partially offset by the reduction in net interest income from the sale of our consumer home loan portfolio. Net interest income increased by $210 million to $5.1 billion in the first nine months of 2019 primarily driven by growth and higher yields in our auto loan portfolio as well as higher margin and deposit volumes, and decrease in our Retail Banking business, partially offset by the reduction in net interest income from the sale of our consumer home loan portfolio.deposit rate paid.
Consumer Banking loan yields increased by 44 basis points to 8.47% and increased by 97 basis points to 8.33% in the third quarter and first nine months of 2019, respectively, compared to the third quarter and first nine months of 2018. The increase was primarily driven by changes in product mix due to the sale of our consumer home loan portfolio and higher yields as a result of higher interest rates.
Non-Interest Income: Non-interest income remained substantially flat at $165decreased by $69 million to $97 million in the thirdsecond quarter of 20192020 and $491decreased by $103 million to $223 million in the first ninesix months of 2019.2020 primarily driven by lower service charges and fees on deposit accounts due to lower transaction volume.
Provision for Credit Losses: The provisionProvision for credit losses increased by $19$711 million to $203$876 million in the thirdsecond quarter of 20192020 and increased by $68 million$1.3 billion to $603 million$1.7 billion in the first ninesix months of 2019 primarily2020 driven by expectations of economic worsening and uncertainty as a smaller allowance release in our auto loan portfolio.result of the COVID-19 pandemic.
Non-Interest Expense: Non-interest expense remained substantially flat atincreased by $34 million to $1.0 billion in the thirdsecond quarter of 20192020 and $3.0increased by $31 million to $2.0 billion in the first ninesix months of 2019, as higher operating2020 primarily driven by COVID-19 related expenses, due to growth in our auto loan portfolio andincluding increased marketing expense associated with our national banking strategy were largely offset by lower operating expense due to the sale of our consumer home loan portfolio.pay for certain associates.
Loans Held for Investment: Period-end loans held for investment increased by $2.8$3.6 billion to $62.0$66.7 billion as of SeptemberJune 30, 2019 compared to2020 from December 31, 20182019 and average loans held for investment increased by $2.0$5.0 billion to $61.3$64.9 billion in the thirdsecond quarter of 2020 compared to the second quarter of 2019 compared to the third quarter of 2018 due to growth in our auto loan portfolio. Average loans held for investment decreasedand increased by $6.8$4.8 billion to $60.1$64.3 billion in the first ninesix months of 20192020 compared to the first ninesix months of 20182019 primarily driven by the sale of our consumer home loan portfolio, partially offset bydue to growth in our auto loan portfolio.
Deposits: Period-end deposits increased by $7.8$33.7 billion to $206.4$246.8 billion as of SeptemberJune 30, 20192020 from December 31, 20182019 primarily driven by strongdeposit growth in our deposit products as a resultfrom increased consumer savings including the impact of our national banking strategy.government stimulus.
Net Charge-Off and Delinquency Metrics: The net charge-off rate decreasedincreased by 134 basis points to 1.64%1.19% in the thirdsecond quarter of 2020 compared to the second quarter of 2019 and to 1.36% in the first six months of 2020 compared to the third quarterfirst six months of 20182019 primarily driven by lower net charge-offsour decision to temporarily pause involuntary repossessions and growthdisruptions in ourvehicle auction markets, partially offset by the impact of short-term payment extensions offered to affected auto loan portfolio.borrowers in response to the COVID-19 pandemic.
The net charge-off rate increased by 7 basis points to 1.43% in the first nine months of 2019 compared to the first nine months of 2018 primarily driven by lower loan balances due to the sale of our consumer home loan portfolio, partially offset by lower net charge-offs and growth in our auto loan portfolio.
The 30+ day delinquency rate decreased by 50386 basis points to 6.86%3.48% as of SeptemberJune 30, 20192020 from December 31, 2018 primarily attributable to growth in our auto loan portfolio and seasonally2019 driven by lower auto delinquency inventories.inventories due to short-term payment extensions offered to affected auto borrowers in response to the COVID-19 pandemic, as well as the impact of government stimulus.
Commercial Banking Business
The primary sources of revenue for our Commercial Banking business are net interest income from loans and deposits and non-interest income from customer fees and other products and services. Because our Commercial Banking business has loans and investments that generate tax-exempt income, tax credits or other tax benefits, we present the revenues on a taxable-equivalent basis. Expenses primarily consist of the provision for credit losses, operating costs and marketing expenses.
Our Commercial Banking business generated net incomeloss from continuing operations of $154$118 million and $457$529 million in the thirdsecond quarter and first ninesix months of 2019,2020, respectively, and $184compared to net income of $157 million and $634$303 million in the the thirdsecond quarter and first ninesix months of 2018,2019, respectively.

 
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Table 12 summarizes the financial results of our Commercial Banking business and displays selected key metrics for the periods indicated.
Table 12: Commercial Banking Business Results
 Three Months Ended September 30, Nine Months Ended September 30, Three Months Ended June 30, Six Months Ended June 30,
(Dollars in millions, except as noted) 2019 2018 Change 2019 2018 Change 2020 2019 Change 2020 2019 Change
Selected income statement data:                        
Net interest income $486
 $513
 (5)% $1,489
 $1,536
 (3)% $518
 $514
 1 % $1,009
 $1,003
 1 %
Non-interest income 221
 189
 17
 608
 585
 4
 180
 200
 (10) 418
 387
 8
Total net revenue(2)(1)
 707
 702
 1
 2,097
 2,121
 (1) 698
 714
 (2) 1,427
 1,390
 3
Provision for credit losses(3)(2)
 93
 54
 72
 244
 74
 230
 427
 82
 **
 1,283
 151
 **
Non-interest expense 414
 408
 1
 1,258
 1,220
 3
 425
 427
 
 837
 844
 (1)
Income from continuing operations before income taxes 200
 240
 (17) 595
 827
 (28)
Income tax provision 46
 56
 (18) 138
 193
 (28)
Income from continuing operations, net of tax $154
 $184
 (16) $457
 $634
 (28)
Income (loss) from continuing operations before income taxes (154) 205
 **
 (693) 395
 **
Income tax provision (benefit) (36) 48
 **
 (164) 92
 **
Income (loss) from continuing operations, net of tax $(118) $157
 **
 $(529) $303
 **
Selected performance metrics:                        
Average loans held for investment:                        
Commercial and multifamily real estate $29,698
 $28,354
 5
 $29,418
 $27,406
 7
 $31,723
 $29,514
 7
 $31,402
 $29,276
 7
Commercial and industrial 42,807
 39,318
 9
 42,474
 38,754
 10
 48,036
 42,476
 13
 46,699
 42,304
 10
Total commercial lending 72,505
 67,672
 7
 71,892
 66,160
 9
 79,759
 71,990
 11
 78,101
 71,580
 9
Small-ticket commercial real estate 2
 364
 (99) 93
 378
 (75) 
 7
 **
 
 139
 **
Total commercial banking $72,507
 $68,036
 7
 $71,985
 $66,538
 8
 $79,759
 $71,997
 11
 $78,101
 $71,719
 9
Average yield on loans held for investment(4)(3)
 4.45% 4.55% (10)bps 4.61% 4.38% 23bps 3.00% 4.75% (175)bps 3.43% 4.68% (125)bps
Average deposits $30,693
 $31,061
 (1)% $30,957
 $32,679
 (5)% $34,635
 $31,364
 10 % $33,437
 $31,092
 8 %
Average deposits interest rate 1.25% 0.79% 46bps 1.21% 0.65% 56bps 0.30% 1.28% (98)bps 0.58% 1.19% (61)bps
Net charge-offs $60
 $27
 122 % $90
 $39
 131 % $102
 $16
 **
 $211
 $30
 **
Net charge-off rate 0.33% 0.16% 17bps 0.17% 0.08% 9bps 0.51% 0.09% 42bps 0.54% 0.08% 46bps
                        
(Dollars in millions, except as noted) September 30, 2019 December 31, 2018 Change       June 30, 2020 December 31, 2019 Change      
Selected period-end data:                        
Loans held for investment:                        
Commercial and multifamily real estate $30,009
 $28,899
 4 %       $30,953
 $30,245
 2 %     
Commercial and industrial 43,650
 41,091
 6
       46,537
 44,263
 5
     
Total commercial lending 73,659
 69,990
 5
      
Small-ticket commercial real estate 
 343
 **
      
Total commercial banking $73,659
 $70,333
 5
       $77,490
 $74,508
 4
     
Nonperforming loan rate 0.61% 0.44% 17bps       0.85% 0.60% 25bps     

Nonperforming asset rate(5)
 0.61
 0.45
 16
      
Allowance for loan and lease losses(3)
 $760
 $637
 19 %      
Nonperforming asset rate(4)
 0.85
 0.60
 25
     
Allowance for credit losses(2)
 $1,903
 $775
 146 %     
Allowance coverage ratio 1.03% 0.91% 12bps       2.46% 1.04% 142bps     

Deposits $30,923
 $29,480
 5 %       $35,669
 $32,134
 11 %     
Loans serviced for others 36,903
 32,588
 13
       40,582
 38,481
 5
     
__________
(1) 
Some of our commercial investments generate tax-exempt income, tax credits or other tax benefits. Accordingly, we present our Commercial Banking revenue and yields on a taxable-equivalent basis, calculated using the federal statutory tax rate of 21% and state taxes where applicable, with offsetting reductions to the Other category.
(2) 
In the first quarter of 2019, we made a change in how revenue is measured in our Commercial Banking business by revising the allocation of tax benefits on certain tax-advantaged investments. As such, prior period results have been recast to conform with the current period presentation. The result of this measurement change reduced the previously reported total net revenue in our Commercial Banking business by $26 million and $88 million for the third quarter and first nine months of 2018, with an offsetting increase in the Other category.

28Capital One Financial Corporation (COF)

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(3)
The provision for losses on unfunded lending commitments is included in the provision for credit losses in our consolidated statements of income and the related reserve for unfunded lending commitments is included in other liabilities on our consolidated balance sheets. Our reserve for unfunded lending commitments totaled $149 $218 millionand $118$130 million as ofSeptember June 30, 20192020 and December 31, 2018,2019, respectively.
(4)(3) 
Average yield on loans held for investment is calculated by dividing annualized interest income for the period by average loans held for investment during the period. Interest income excludes various allocations including funds transfer pricing that assigns certain balance sheet assets, deposits and other liabilities and their related revenue and expenses attributable to each business segment.
(5)(4) 
Nonperforming assets consist of nonperforming loans and other foreclosed assets. The total nonperforming asset rate is calculated based on total nonperforming assets divided by the combined period-end total loans held for investment and other foreclosed assets.

29Capital One Financial Corporation (COF)

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**Not meaningful.
Key factors affecting the results of our Commercial Banking business for the thirdsecond quarter and first ninesix months of 20192020 compared to the thirdsecond quarter and first ninesix months of 2018,2019, and changes in financial condition and credit performance between SeptemberJune 30, 20192020 and December 31, 20182019 include the following:
Net Interest Income: Net interest income decreased by $27 million to $486remained substantially flat at $518 million in the thirdsecond quarter of 20192020 and decreased by $47 million to $1.5$1.0 billion in the first ninesix months of 2019 primarily driven2020 as higher average loan and deposit balances were offset by lower margin on loansloan and deposits, partially offset by growth across our commercial loan portfolios.deposit margins.
Non-Interest Income: Non-interest income increaseddecreased by $32$20 million to $221$180 million in the thirdsecond quarter of 2019 and2020 primarily driven by the absence of certain transaction gains. Non-interest income increased by $23$31 million to $608$418 million in the first ninesix months of 20192020 primarily driven by higher revenue from our capital markets and treasury management products.agency businesses.
Provision for Credit Losses: Provision for credit losses increased by $39$345 million to $93$427 million in the thirdsecond quarter of 2019 and2020 driven by expectations of continued economic worsening resulting from COVID-19. Provision for credit losses increased by $170 million$1.1 billion to $244 million$1.3 billion in the first ninesix months of 2019 primarily2020 driven by charge-offs on certain underperforming energy borrowersexpectations of economic worsening and uncertainty as a result of the COVID-19 pandemic as well as credit deterioration in our commercial energy loan portfolio.
Non-Interest Expense: Non-interest expense remained substantially flat at $414$425 million in the thirdsecond quarter of 2019. Non-interest expense increased by $382020 and $837 million to $1.3 billion in the first ninesix months of 2019 primarily driven by higher operating expenses associated with continued investments in technology and other business initiatives.2020.
Loans Held for Investment: Period-end loans held for investment increased by $3.3$3.0 billion to $73.7$77.5 billion as of SeptemberJune 30, 20192020 from December 31, 2018,2019, and average loans held for investment increased by $4.5$7.8 billion to $72.5$79.8 billion in the thirdsecond quarter of 2020 compared to the second quarter of 2019 compared to the third quarter of 2018 and increased by $5.4$6.4 billion to $72.0$78.1 billion in the first ninesix months of 20192020 compared to the first ninesix months of 2018 primarily2019 driven by growth across our commercial loan portfolios.portfolio.
Deposits: Period-end deposits increased by $1.4$3.5 billion to $30.9$35.7 billion as of SeptemberJune 30, 2019,2020 from December 31, 20182019 primarily driven by new business growth.growth and elevated client liquidity needs.
Net Charge-Off and Nonperforming Metrics: The net charge-off rate increased by 1742 basis points to 0.33%0.51% in the thirdsecond quarter of 20192020 and increased by 946 basis points to 0.17%0.54% in the first ninesix months of 20192020 primarily driven by elevated charge-offs on certain underperforming energy borrowers in our commercial energy loan portfolio.
The nonperforming loan rate increased by 1725 basis points to 0.61%0.85% as of SeptemberJune 30, 20192020 from December 31, 2018 primarily2019 driven by credit downgrades in our commercial energy loan portfolio.industries that are most impacted by the COVID-19 pandemic.
Other Category
Other includes unallocated amounts related to our centralized Corporate Treasury group activities, such as management of our corporate investment securities portfolio, asset/liability management and certain capital management activities. Other also includes:
unallocated corporate revenue and expenses that do not directly support the operations of the business segments or for which the business segments are not considered financially accountable in evaluating their performance, such as certain restructuring charges;
offsets related to certain line-item reclassifications;
residual tax expense or benefit to arrive at the consolidated effective tax rate that is not assessed to our primary business segments; and
foreign exchange-rate fluctuations on foreign currency-denominated balances.

 
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Table 13 summarizes the financial results of our Other category for the periods indicated.
Table 13: Other Category Results
 Three Months Ended September 30, Nine Months Ended September 30, Three Months Ended June 30, Six Months Ended June 30,
(Dollars in millions) 2019 2018 Change 2019 2018 Change 2020 2019 Change 2020 2019 Change
Selected income statement data:                        
Net interest income $23
 $41
 (44)% $48
 $109
 (56)%
Non-interest income (loss) (34) (61) (44) (65) 285
 **
Net interest income (loss) $(92) $(8) **
 $83
 $25
 **
Non-interest loss (26) (26) 
 (77) (31) 148%
Total net revenue (loss)(2)(1)
 (11) (20) (45) (17) 394
 **
 (118) (34) **
 6
 (6) **
Benefit for credit losses 
 (1) **
 
 (49) **
Provision (benefit) for credit losses (1) 
 **
 4
 
 **
Non-interest expense(3)(2)
 113
 283
 (60) 299
 562
 (47) 340
 97
 **
 458
 186
 146
Loss from continuing operations before income taxes (124) (302) (59) (316) (119) 166
 (457) (131) **
 (456) (192) 138
Income tax benefit (60) (97) (38) (275) (129) 113
 (305) (109) 180% (418) (215) 94
Income (loss) from continuing operations, net of tax $(64) $(205) (69) $(41) $10
 **
 $(152) $(22) **
 $(38) $23
 **
__________
(1) 
Some of our commercial investments generate tax-exempt income, tax credits or other tax benefits. Accordingly, we present our Commercial Banking revenue and yields on a taxable-equivalent basis, calculated using the federal statutory tax rate of 21% and state taxes where applicable, with offsetting reductions to the Other category.
(2) 
In the first quarterIncludes legal reserve builds of 2019, we made a change in how revenue is measured in our Commercial Banking business by revising the allocation of tax benefits on certain tax-advantaged investments. As such, prior period results have been recast to conform with the current period presentation. The result of this measurement change reduced the previously reported total net revenue in our Commercial Banking business by $26$265 million and $88$310 million, for the third quarter and first nine months of 2018, respectively, with an offsetting increase in the Other category.
(3)
Includes $22 million of net Cybersecurity Incident expenses of $11 million and $15 million in the thirdsecond quarter and first six months of 2019, consisting of $49 million of expenses and $27 million of probable insurance recoveries.2020, respectively.
**Not meaningful.
Net loss from continuing operations recorded in the Other category was $64$152 million and $38 million in the thirdsecond quarter and first six months of 2020, respectively, compared to net loss of $22 million in the second quarter of 2019 compared to $205 million in the third quarter of 2018, and net lossincome of $41$23 million in the first ninesix months of 2019 compared to net income of $10 million in the first nine months of 2018, primarily driven by the absence of the significant activities that occurred in the third quarter and first nine months of 2018, including the gains from the sales of our consumer home loan portfolio, the impairment charge as a result of repositioning our investment securities portfolio, and the legal reserve build.builds.
CRITICAL ACCOUNTING POLICIES AND ESTIMATES
The preparation of financial statements in accordance with U.S. GAAP requires management to make a number of judgments, estimates and assumptions that affect the amount of assets, liabilities, income and expenses on the consolidated financial statements. Understanding our accounting policies and the extent to which we use management judgment and estimates in applying these policies is integral to understanding our financial statements. We provide a summary of our significant accounting policies under “NoteNote 1—Summary of Significant Accounting Policies”Policies” in this Report and in our 20182019 Form 10-K.
We have identified the following accounting policiesestimates as critical because they require significant judgments and assumptions about highly complex and inherently uncertain matters and the use of reasonably different estimates and assumptions could have a material impact on our results of operations or financial condition. TheseOur critical accounting policies govern:and estimates are as follows:
Loan loss reserves
Asset impairment
Fair value of financial instruments
Customer rewards reserve
We evaluate our critical accounting estimates and judgments on an ongoing basis and update them as necessary, based on changing conditions. There have been no changes to our critical accounting policies and estimates described in our 2018 Form 10-K under “MD&ACritical Accounting Policies and Estimates.”

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ACCOUNTING CHANGES AND DEVELOPMENTS
Accounting Standards Issued but Not Adopted as of September 30, 2019
StandardGuidanceAdoption Timing and Financial Statements Impacts
Cloud Computing
ASU No. 2018-15, Intangibles—Goodwill and Other—Internal-Use Software (Subtopic 350-40): Customer’s Accounting for Implementation Costs Incurred in a Cloud Computing Arrangement That Is a Service Contract
Issued August 2018
Aligns the requirements for capitalizing implementation costs incurred in a hosting arrangement that is a service contract with the requirements for capitalizing implementation costs incurred to develop or obtain internal-use software (and hosting arrangements that include an internal-use software license).

Effective January 1, 2020, with early adoption permitted, using either the retrospective or prospective method of adoption.
We plan to adopt the standard on its effective date using the prospective method of adoption. We do not expect such adoption to have a material impact on our consolidated financial statements.
Goodwill Impairment Test Simplification
ASU No. 2017-04, Intangibles—Goodwill and Other (Topic 350): Simplifying the Test for Goodwill Impairment
Issued January 2017
Eliminates the second step from the current goodwill impairment test.
Under the current guidance, the first step compares a reporting unit’s carrying value to its fair value. If the carrying value exceeds fair value, an entity performs the second step, which assigns the reporting unit’s fair value to its assets and liabilities, including unrecognized assets and liabilities, in the same manner as required in purchase accounting.
Under the new guidance, any impairment of a reporting unit’s goodwill is determined based on the amount by which the reporting unit’s carrying value exceeds its fair value, limited to the amount of goodwill allocated to the reporting unit.
Effective January 1, 2020, with early adoption permitted, using the prospective method of adoption.
We plan to adopt the standard on its effective date and do not expect such adoption to have a material impact on our consolidated financial statements.

 
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Loan Loss Reserves
In the first quarter of 2020, we adopted Accounting Standards Update (“ASU”) No. 2016-13, Financial Instruments—Credit Losses (Topic 326): Measurement of Credit Losses on Financial Instruments (“CECL”) and updated our critical accounting policy and estimate for loan loss reserves. We maintain an allowance for credit losses that represents management’s current estimate of expected credit losses inherent in our credit card, consumer banking and commercial banking loans held for investment as of each balance sheet date. We also separately reserve for unfunded lending commitments that are not unconditionally cancellable. For all such loans and unfunded lending commitments, our estimate of expected credit losses includes a reasonable and supportable forecast period of one year and then reverts over a one-year period to historical losses. We build our allowance for credit losses and reserve for unfunded lending commitments through the provision for credit losses, which is driven by charge-offs, changes in the allowance for credit losses and changes in the reserve for unfunded lending commitments. The allowance for credit losses was $16.8 billion as of June 30, 2020 and $7.2 billion as of December 31, 2019.
We have an established process, using analytical tools and management judgment, to determine our allowance for credit losses. Establishing the allowance each quarter involves evaluating many factors including, but not limited to, historical loss and recovery experience, recent trends in delinquencies and charge-offs, risk ratings, the impact of bankruptcy filings, the value of collateral underlying secured loans, account seasoning, changes in our credit evaluation, underwriting and collection management policies, seasonality, credit bureau scores, current general economic conditions, our reasonable and supportable forecasts of future economic conditions, changes in the legal and regulatory environment and uncertainties in forecasting and modeling techniques used in estimating our allowance for credit losses. Key factors that have a significant impact on our allowance for credit losses include assumptions about employment levels, home prices and the valuation of commercial properties, automobiles and other collateral.
We have a governance framework intended to ensure that our estimate of the allowance for credit losses is appropriate. Our governance framework provides for oversight of methods, models, qualitative adjustments, process controls and results. At least quarterly, representatives from the Finance and Risk Management organizations review and assess our allowance methodologies, key assumptions and the appropriateness of the allowance for credit losses.
Groups independent of our estimation functions participate in the review and validation process. Tasks performed by these groups include periodic review of the rationale for and quantification of inputs requiring judgment as well as adjustments to results.
We have a model policy, established by an independent Model Risk Office, which governs the validation of models and related supporting documentation to ensure the appropriate use of models for estimating credit losses. The Model Risk Office validates all models and requires ongoing monitoring of their performance.
In addition to the allowance for credit losses, on a quarterly basis, we review and assess our estimate of expected losses related to unfunded lending commitments that are not unconditionally cancellable. The factors impacting our assessment generally align with those considered in our evaluation of the allowance for credit losses for the Commercial Banking business. Changes to the reserve for losses on unfunded lending commitments are recorded through the provision for credit losses in the consolidated statements of income and to other liabilities on the consolidated balance sheets.
Although we examine a variety of externally available data, as well as our internal loan performance data, to determine our allowance for credit losses and reserve for unfunded lending commitments, our estimation process is subject to risks and uncertainties, including a reliance on historical loss and trend information that may not be representative of current conditions and indicative of future performance as well as economic forecasts that may not align with actual future economic conditions. Accordingly, our actual credit loss experience may not be in line with our expectations. We provide additional information on the methodologies and key assumptions used in determining our allowance for credit losses for each of our loan portfolio segments in “Note 1—Summary of Significant Accounting Policies” and changes in our allowance in “Note 4—Allowance for Credit Losses and Reserve for Unfunded Lending Commitments.”
Finance Charge and Fee Reserve
Finance charges and fees on credit card loans are recorded in revenue when earned. Billed finance charges and fees on credit card loans are included in loans held for investment while unbilled finance charges and fees are included in interest receivable. We continue to accrue finance charges and fees on credit card loans until the account is charged off. Billed finance charges and fees that are charged-off are reflected as a reduction to revenue.
Concurrent with our adoption of the CECL standard in the first quarter of 2020, we reclassified our finance charge and fee reserve of $462 million to our allowance for credit losses, with a corresponding increase to credit card loans held for investment. We

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review and assess the appropriateness of our finance charge and fee reserve on a quarterly basis. Our methodology for estimating the uncollectible portion of finance charges and fees is consistent with the methodology we use to estimate the allowance for credit losses on the principal portion of our credit card loan receivables.
Asset Impairment
In addition to our loan portfolio, we review other assets for impairment on a regular basis in accordance with applicable accounting guidance. This process requires significant management judgment and involves various estimates and assumptions.
Goodwill
We perform our goodwill impairment test annually on October 1 at a reporting unit level. As of our last annual test and as of June 30, 2020, we had four reporting units which included Credit Card, Auto Finance, Other Consumer Banking and Commercial Banking. We are also required to test goodwill for impairment when a triggering event occurs that indicates it is more likely than not that the fair value of a reporting unit is below its carrying amount. The macroeconomic, industry and market factors previously identified in the first quarter of 2020 coinciding with the COVID-19 pandemic persisted in the second quarter as there continued to be disruption in the economy and interest rates remain low. We determined it was more likely than not that the fair value of our reporting units remained substantially in excess of their carrying values as of June 30, 2020. We will continue to monitor developments regarding the COVID-19 pandemic and measures implemented in response to the pandemic, our market capitalization, overall economic conditions and any other triggering events or circumstances that may cause an impairment of goodwill in the future.
In the first quarter of 2020, we adopted ASU 2017-04, Intangibles—Goodwill and Other (Topic 350): Simplifying the Test for Goodwill Impairment and updated our critical accounting policy for goodwill impairment. Historical guidance for goodwill impairment testing prescribed that the company must compare each reporting unit’s carrying value to its fair value. If the carrying value exceeds fair value, an entity performs the second step, which assigns the reporting unit’s fair value to its assets and liabilities, including unrecognized assets and liabilities, in the same manner as required in purchase accounting to determine the impairment. This ASU eliminates the second step. Under the new guidance, an impairment of a reporting unit’s goodwill is determined based on the amount by which the reporting unit’s carrying value exceeds its fair value, limited to the amount of goodwill allocated to the reporting unit.
There have been no additional changes to our critical accounting policies and estimates described in our 2019 Form 10-K under “MD&A—Critical Accounting Policies and Estimates.”
ACCOUNTING CHANGES AND DEVELOPMENTS
Accounting Standards Issued but Not Adopted as of June 30, 2020
Standard Guidance Adoption Timing and Financial StatementsStatement Impacts
Current Expected Credit Loss (“CECL”)Reference Rate Reform
ASU No. 2016-13, Financial Instruments-Credit Losses2020-04, Reference Rate Reform (Topic 326)848): MeasurementFacilitation of Credit Lossesthe Effect of Reference Rate Reform on Financial InstrumentsReporting
Issued June 2016March 2020
 The amendments in this ASU provide optional expedients and exceptions for applying generally accepted accounting principles (GAAP) to contracts, hedging relationships, and other transactions affected by reference rate reform if certain criteria are met.
Requires useThis ASU is effective from March 12, 2020 through December 31, 2022 with early adoption as of the current expected credit loss model that is based on expected losses (net of expected recoveries), rather than incurred losses, to determine our allowance for credit losses on financial assets measured at amortized cost, certain net investments in leases and certain off-balance sheet arrangements.
Replaces current accounting for purchased credit-impaired (“PCI”) and impaired loans.
Amends the other-than-temporary impairment model for available for sale debt securities to require that credit losses be recorded through an allowance approach, rather than through permanent write-downs for credit losses and subsequent accretion of positive changes through interest income over time.January 1, 2020 permitted.

We are evaluating the expected impact of and our operational readiness for this ASU.
Income Tax Accounting Simplification
ASU No. 2019-12, Income Taxes (Topic 740): Simplifying the Accounting for Income Taxes
Issued December 2019
 Simplifies various aspects of the guidance on accounting for income taxes.
EffectiveThis ASU is effective January 1, 2020,2021 with early adoption permitted, no earlier than January 1, 2019, using the retrospective, modified retrospective methodand prospective methods of adoption.
We plan to adopt the standard on its effective date.
We have a company-wide, cross-functional governance structure for our implementation of this standard. We continue to evaluate industry accounting interpretations, data requirements and necessary changes to our credit loss estimation methods, processes, systems and controls. We have made significant progress in accounting policy documentation and model development. We continue to perform model validations, which we expect to complete during 2019. We also continue to perform parallel testing, including multiple tests of our full end-to-end allowance process.
We also continue to assessare currently evaluating the potential impact of adopting this standard on our consolidated financial statements, related disclosures and regulatory capital. We currently expect an increase to our reserves for credit losses of approximately 30% to 40%, largely driven by our consumer lending portfolios, due to the requirement to record expected losses over the remaining contractual lives of our financial instruments. This preliminary estimate is subject to refinement as we continue to evaluate our planned methodologies for estimating expected credit losses and complete parallel testing and model validations through the remainder of 2019. The actual impact will depend on the characteristics of our financial instruments, economic conditions, and our economic and loss forecasts at the adoption date.standard.
We provide additional information on the impact of adopting CECL in “MD&A—Executive Summary and Business Outlook—Business Outlook.”
See “Note 1—Summary of Significant Accounting Policies” for information on the accounting standards we adopted in 2019.2020.

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CAPITAL MANAGEMENT
The level and composition of our capital are determined by multiple factors, including our consolidated regulatory capital requirements and internal risk-based capital assessments such as internal stress testing and economic capital. The level and composition of our capital may also be influenced by rating agency guidelines, subsidiary capital requirements, business environment, conditions in the financial markets and assessments of potential future losses due to adverse changes in our business and market environments.
Capital Standards and Prompt Corrective Action
We are subject to capital adequacy standards adopted by the Board of Governors of the Federal Reserve System (“Federal Reserve”), Office of the Comptroller of the Currency (“OCC”) and Federal Deposit Insurance Corporation (“FDIC”) (collectively, the “Federal Banking Agencies”), including the capital rules that implemented the Basel III capital framework (“Basel III Capital Rule”) developed by the Basel Committee on Banking Supervision (“Basel Committee”). The Basel III Capital Rule includes the “Basel

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III Standardized Approach” and the “Basel III Advanced Approaches.” Moreover, the Banks, as insured depository institutions, are subject to Prompt Corrective Action (“PCA”) capital regulations.
The Basel III Capital Rule includes the “Basel III Standardized Approach” and the “Basel III Advanced Approaches.” We entered parallel run under Basel III Advanced Approaches on January 1, 2015, during which we arewere required to calculate capital ratios under both the Basel III Standardized Approach and the Basel III Advanced Approaches, though we continue to useused the Standardized Approach for purposes of meeting regulatory capital requirements. Under the Basel III Capital Rule, were we to complete our parallel run for the Advanced Approaches, our minimum risk-based capital requirement would be determined by the greater of our risk-weighted assets under the Basel III Standardized Approach and the Basel III Advanced Approaches.
In October 2019, the Federal Banking Agencies released final rules thatamended the Basel III Capital Rule to provide for tailored application of certain capital liquidity, and stress testing requirements across different categories of banking institutions (“Tailoring Final Rules”). These categories are determined by an institution’s asset size, with adjustments to a more stringent category possible if the institution meets certain other thresholds. As a bank holding company (“BHC”) with total consolidated assets of at least $250 billion that does not exceed any of the applicable risk-based thresholds,, we will beare a Category III institution under the Tailoring Final Rules. As such, beginning on the effective date of the Tailoring Final Rules (“Effective Date”), we willare no longer be subject to the Basel III Advanced Approaches and certain associated capital requirements althoughand have the option of excluding certain elements of Accumulated other comprehensive income (“AOCI”) from our regulatory capital. Effective in the first quarter of 2020, we will remain subject toexcluded certain elements of AOCI from our regulatory capital as permitted by the countercyclical capital buffer and supplementary leverage ratio, which are currently required only forTailoring Rules.
In July 2019, the Federal Banking Agencies finalized certain changes in the Basel III Advanced Approaches institutions. We anticipate that we willCapital Rule for institutions not complete parallel run before that Effective Date.
Because we will not be subject to the Basel III Advanced Approaches, under the Tailoring Final Rules, on the Effective Date we will become subject to the changes to the Basel IIIincluding Capital Rule finalized in July 2019One (“Capital Simplification Rule”), as described in our Quarterly Report on Form 10-Q for the period ended June 30, 2019 under “MD&A—Supervision and Regulation”. These changes, effective January 1, 2020, generally raise the threshold above which institutions subject to the Capital Simplification Rule must deduct certain assets from their common equity Tier 1 capital, including certain deferred tax assets, mortgage servicing assets, and investments in unconsolidated financial institutions. While the higher thresholds will not impact our current capital levels, in stress scenarios they may provide a benefit by enabling us to include more deferred tax assets in our common equity Tier 1 capital. We anticipate that theThe Tailoring Final Rules and Capital Simplification Rule will,have, taken together, decreasedecreased our capital requirements.
The Basel III Capital Rule also introducedrequires banking institutions to maintain a capital conservation buffer, composed of common equity Tier 1 capital, above the regulatory minimum ratios. In March 2020, the Federal Reserve issued a final rule to implement the stress capital buffer requirement (“Stress Capital Buffer Final Rule”). Pursuant to the Stress Capital Buffer Final Rule, which became effective in May 2020, the Federal Reserve will use the results of its supervisory stress test to determine the size of a banking institution’s stress capital buffer requirement. In particular, a banking institution’s stress capital buffer requirement will equal, subject to a floor of 2.5%, the sum of (i) the difference between the banking institution’s starting common equity Tier 1 capital ratio and its lowest projected common equity Tier 1 capital ratio under the severely adverse scenario of the Federal Reserve’s supervisory stress test plus (ii) the ratio of the banking institution’s projected four quarters of common stock dividends (for the fourth to seventh quarters of the planning horizon) to the projected risk-weighted assets for the quarter in which the banking institution’s projected common equity Tier 1 capital ratio reaches its minimum under the supervisory stress test.
In addition, Category III institutions, including the Company and the Banks, are subject to certain capital requirements formerly applicable only to Basel III Advanced Approaches banking organizations. Category III institutions are subject to a supplementary leverage ratio for all Advanced Approaches banking organizations with a minimum requirement of 3.0%. The supplementary leverage ratio compares and their capital conservation buffer may be supplemented by an incremental countercyclical capital buffer of up to 2.5% composed of common equity Tier 1 capital and set at the discretion of the Federal Banking Agencies. As of June 30, 2020, the countercyclical capital buffer was zero percent in the United States. A determination to total leverage exposure, which includes all on-balance sheet assets and certain off-balance sheet exposures, including derivatives and unused commitments. We calculateincrease the ratio based on Tier 1countercyclical capital underbuffer generally would be effective twelve months after the Basel III Standardized approach.announcement of such an increase, unless the Federal Banking Agencies set an earlier effective date.

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The Market Risk Rule supplements both the Basel III Standardized Approach and the Basel III Advanced Approaches by requiringrequires institutions subject to the Market Risk Rulerule to adjust their risk-based capital ratios to reflect the market risk in their trading portfolios. As of SeptemberJune 30, 2019,2020, the Company and CONA are subject to the Market Risk Rule. See “MD&A—Market Risk ProfileProfile” below for additional information.
In March 2020, as part of the response to the COVID-19 pandemic, the Federal Banking Agencies announced an interim final rule (“2020 CECL IFR”) that provides banking organizations an optional five-year transition period to phase in the impact of CECL on regulatory capital (the “2020 CECL Transition Election”).
Pursuant to the 2020 CECL IFR, banking organizations may elect to delay for two years the estimated impact of CECL on regulatory capital and then phase in the estimated cumulative impact of the initial two-year delay over the next three years. The estimated cumulative impact of CECL, which will be phased in during the three-year transition period, includes the after-tax impact of adopting the CECL standard and the estimated impact of CECL in the initial two years thereafter. The 2020 CECL IFR introduced a uniform “scaling factor” of 25% for estimating the impact of CECL during the initial two years. The 25% “scaling factor” is an approximation of the impact of differences in credit loss allowances reflected under the CECL standard versus the incurred loss methodology. We reflected the 2020 CECL Transition Election in the applicable amounts presented in this Report and the corresponding amounts as of March 31, 2020.
As of June 30, 2020, the minimum capital requirements plus the capital conservation buffer of 2.5% and the countercyclical capital buffer (currently set as 0%) for common equity Tier 1 capital, Tier 1 capital and total capital ratios were 7.0%, 8.5% and 10.5%, respectively, for the Company and the Banks. A common equity Tier 1 capital ratio, Tier 1 capital ratio, or total capital ratio below the applicable regulatory minimum ratio plus the applicable capital conservation buffer and the applicable countercyclical buffer (if set to an amount greater than 0%) might restrict a banking organization’s ability to distribute capital and make discretionary bonus payments. Effective October 1, 2020, our stress capital buffer requirement will replace the existing 2.5% capital conservation buffer.
The Company exceeded the minimum capital requirements and each of the Banks exceeded the minimum regulatory requirements and were well capitalized under PCA requirements as of June 30, 2020 and December 31, 2019, respectively.
For the description of the regulatory capital rules we are subject to, see “Part I—“MD&A—Supervision and Regulation” in this Report and our Quarterly Report on Form 10-Q for the period ended March 31, 2020 as well as “Part IItem 1. Business—BusinessSupervision and Regulation” in our 20182019 Form 10-K and “MD&A—Supervision and Regulation”.10-K.

 
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Table 14 provides a comparison of our regulatory capital ratios under the Basel III Standardized Approach, the regulatory minimum capital adequacy ratios and the PCA well-capitalized level for each ratio, where applicable, as of SeptemberJune 30, 20192020 and December 31, 2018.2019.
Table 14: Capital Ratios underUnder Basel III(1)(2)
 September 30, 2019 December 31, 2018 June 30, 2020 December 31, 2019
 Capital
Ratio
 Minimum
Capital
Adequacy
 Well-
Capitalized
 Capital
Ratio
 Minimum
Capital
Adequacy
 Well-
Capitalized
 Ratio Minimum
Capital
Adequacy
 Well-
Capitalized
 Ratio Minimum
Capital
Adequacy
 Well-
Capitalized
Capital One Financial Corp:                        
Common equity Tier 1 capital(3)
 12.5% 4.5% N/A
 11.2% 4.5% N/A
 12.4% 4.5% N/A
 12.2% 4.5% N/A
Tier 1 capital(4)
 14.4
 6.0
 6.0% 12.7
 6.0
 6.0% 14.2
 6.0
 6.0% 13.7
 6.0
 6.0%
Total capital(5)
 16.8
 8.0
 10.0
 15.1
 8.0
 10.0
 16.7
 8.0
 10.0
 16.1
 8.0
 10.0
Tier 1 leverage(6)
 11.9
 4.0
 N/A
 10.7
 4.0
 N/A
 10.3
 4.0
 N/A
 11.7
 4.0
 N/A
Supplementary leverage(7)
 10.1
 3.0
 N/A
 9.0
 3.0
 N/A
Supplementary leverage(7)(8)
 9.7
 3.0
 N/A
 9.9
 3.0
 N/A
COBNA: 

           

          
Common equity Tier 1 capital(3)
 15.8
 4.5
 6.5
 15.3
 4.5
 6.5
 19.2
 4.5
 6.5
 16.1
 4.5
 6.5
Tier 1 capital(4)
 15.8
 6.0
 8.0
 15.3
 6.0
 8.0
 19.2
 6.0
 8.0
 16.1
 6.0
 8.0
Total capital(5)
 17.8
 8.0
 10.0
 17.6
 8.0
 10.0
 21.1
 8.0
 10.0
 18.1
 8.0
 10.0
Tier 1 leverage(6)
 14.2
 4.0
 5.0
 14.0
 4.0
 5.0
 15.3
 4.0
 5.0
 14.8
 4.0
 5.0
Supplementary leverage(7)
 11.5
 3.0
 N/A
 11.5
 3.0
 N/A
 12.3
 3.0
 N/A
 12.1
 3.0
 N/A
CONA: 

           

          
Common equity Tier 1 capital(3)
 14.0
 4.5
 6.5
 13.0
 4.5
 6.5
 11.8
 4.5
 6.5
 13.4
 4.5
 6.5
Tier 1 capital(4)
 14.0
 6.0
 8.0
 13.0
 6.0
 8.0
 11.8
 6.0
 8.0
 13.4
 6.0
 8.0
Total capital(5)
 15.2
 8.0
 10.0
 14.2
 8.0
 10.0
 13.1
 8.0
 10.0
 14.5
 8.0
 10.0
Tier 1 leverage(6)
 9.4
 4.0
 5.0
 9.1
 4.0
 5.0
 7.3
 4.0
 5.0
 9.2
 4.0
 5.0
Supplementary leverage(7)
 8.4
 3.0
 N/A
 8.0
 3.0
 N/A
 6.6
 3.0
 N/A
 8.2
 3.0
 N/A
__________
(1) 
Capital requirements that are not applicable are denoted by “N/A.”
(2) 
Ratios aas of s of SeptemberJune 30, 20192020 are preliminary. As we continue to validate our data, the calculations are subject to change until we file our SeptemberJune 30, 20192020 Form FR Y-9C—Y-9C—Consolidated Financial Statements for Holding Companies and Call Reports.
(3) 
Common equity Tier 1 capital ratio is a regulatory capital measure calculated based on common equity Tier 1 capital divided by risk-weighted assets.
(4) 
Tier 1 capital ratio is a regulatory capital measure calculated based on Tier 1 capital divided by risk-weighted assets.
(5) 
Total capital ratio is a regulatory capital measure calculated based on total capital divided by risk-weighted assets.
(6) 
Tier 1 leverage ratio is a regulatory capital measure calculated based on Tier 1 capital divided by adjusted average assets.
(7) 
Supplementary leverage ratio is a regulatory capital measure calculated based on Tier 1 capital divided by total leverage exposure.
(8)
Supplementary leverage ratio for the Company as of June 30, 2020 excludes U.S. Treasury securities and deposits with the Federal Reserve Banks pursuant to an interim final rule issued by the Federal Reserve, see “MD&A—Supervision and Regulation” for more information.

 
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Table 15 presents regulatory capital under the Basel III Standardized Approach and regulatory capital metrics as of SeptemberJune 30, 20192020 and December 31, 2018.2019.
Table 15: Regulatory Risk-Based Capital Components and Regulatory Capital Metrics
(Dollars in millions) June 30, 2020 December 31, 2019
Regulatory Capital Under Basel III Standardized Approach    
Common equity excluding AOCI $50,614
 $52,001
Adjustments:    
AOCI, net of tax(1)
 (145) 1,156
Goodwill, net of related deferred tax liabilities (14,449) (14,465)
Intangible assets, net of related deferred tax liabilities (135) (170)
Other(1)
 
 (360)
Common equity Tier 1 capital 35,885
 38,162
Tier 1 capital instruments 5,209
 4,853
Tier 1 capital 41,094
 43,015
Tier 2 capital instruments 3,676
 3,377
Qualifying allowance for credit losses 3,738
 3,956
Tier 2 capital 7,414
 7,333
Total capital $48,508
 $50,348
     
Regulatory Capital Metrics    
Risk-weighted assets $290,222
 $313,155
Adjusted average assets 398,062
 368,511
Total leverage exposure 422,007
 435,976
(Dollars in millions) September 30, 2019 December 31, 2018
Regulatory Capital Under Basel III Standardized Approach    
Common equity excluding AOCI $51,959
 $48,570
Adjustments:    
AOCI(1)
 453
 (1,263)
Goodwill, net of related deferred tax liabilities (14,439) (14,373)
Intangible assets, net of related deferred tax liabilities (180) (254)
Other (588) 391
Common equity Tier 1 capital 37,205
 33,071
Tier 1 capital instruments 5,823
 4,360
Tier 1 capital 43,028
 37,431
Tier 2 capital instruments 3,378
 3,483
Qualifying allowance for loan and lease losses 3,768
 3,731
Tier 2 capital 7,146
 7,214
Total capital $50,174
 $44,645
     
Regulatory Capital Metrics    
Risk-weighted assets $298,130
 $294,950
Adjusted average assets 360,266
 350,606
Total leverage exposure 424,648
 414,701
__________
(1) 
Amounts presented are netIn the first quarter of tax.2020, we elected to exclude from our regulatory capital ratios certain components of AOCI as permitted under the Tailoring Rules. As such, we revised our presentation herein to only include those components of AOCI that impact our regulatory capital ratios.
The Company exceeded
Capital Planning and Regulatory Stress Testing
On June 25, 2020, the minimum capital requirementsFederal Reserve released the stress testing results for the 2020 Comprehensive Capital Analysis and each of the Banks exceeded the minimum regulatory requirements and were well capitalized under PCA requirements as of both September 30, 2019 and December 31, 2018.
The Basel III Capital Rule requires banks to maintain a capital conservation buffer, composed of common equity Tier 1 capital, of 2.5% above the regulatory minimum ratios. For banks subjectReview (“CCAR”) cycle, including additional sensitivity analyses conducted due to the Advanced Approaches,COVID-19 pandemic. The Federal Reserve has required all participating banks, including us, to update and resubmit their capital plans later this year. Pursuant to the Company andFederal Reserve’s capital plan rule, a participating bank, such as us, is prohibited from making capital distributions without the Banks, the capital conservation buffer may be supplemented by an incremental countercyclical capital buffer of up to 2.5% composed of common equity Tier 1 capital and set at the discretionprior approval of the Federal Banking Agencies. Reserve following an event requiring the resubmission of its capital plan. Specifically for the third quarter of 2020, the Federal Reserve has required all participating banks, including us, to preserve capital by suspending share repurchases and capping common stock dividend payments to the lower of (i) the amount paid in the second quarter of 2020 and (ii) an amount equal to the average net income across the four preceding calendar quarters. Such restrictions may be extended by the Federal Reserve quarter-by-quarter as economic conditions continue to evolve. Scheduled payments on additional Tier 1 and Tier 2 capital instruments, such as preferred stock and subordinated debt, are not similarly restricted.
As part of September 30, 2019, the countercyclical2020 CCAR process, the Federal Reserve calculated our indicative stress capital buffer was zero percent in the United States. A determination to increase the countercyclicalrequirement as 5.6%. Our stress capital buffer generally wouldrequirement will be finalized by August 31, 2020 and will become effective twelve months after the announcement of such an increase, unless the Federal Banking Agencies set an earlier effective date.
For 2019, theOctober 1, 2020. When combined with our minimum capital requirement plus capital conservation buffer and countercyclical capital buffer for common equity Tier 1 capital, Tier 1 capital and total capital ratios is 7.0%, 8.5% and 10.5%, respectively, for the Company and the Banks. A common equity Tier 1 capital ratio of 4.5%, our common equity Tier 1 capital ratio or totalrequirement under the stress capital ratio belowbuffer framework is expected to be 10.1%.
We suspended our 2019 Stock Repurchase Program in response to the applicable regulatory minimum ratio plusCOVID-19 pandemic on March 13, 2020. Consistent with the applicable capital conservation buffer andFederal Reserve’s limitations on common stock dividend payments as described above, we reduced our quarterly dividend on our common stock from $0.40 per share to $0.10 per share for the applicable countercyclical buffer (if set to an amount greater than zero percent) might restrict a bank’s ability to distribute capital and make discretionary bonus payments. Asthird quarter of September 30, 2019, the Company and each of the Banks were all above the applicable combined thresholds.2020.

 
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Capital Planning and Regulatory Stress Testing
On June 27, 2019, the Federal Reserve completed its 2019 Comprehensive Capital Analysis and Review (“CCAR”) and did not object to our proposed adjusted capital plan. As a result of this non-objection to our capital plan, the Board of Directors authorized the repurchase of up to $2.2 billion of shares of our common stock beginning in the third quarter of 2019 through the end of the second quarter of 2020. We expect to maintain the quarterly dividend on our common stock of $0.40 per share, subject to the approval of the Board of Directors. For the description of the regulatory capital planning rules we are subject to, see “Part I—“MD&A—Supervision and Regulation” in this Report and our Quarterly Report on Form 10-Q for the period ended March 31, 2020 as well as “Part IItem 1. Business—BusinessSupervision and Regulation” in our 20182019 Form 10-K.
Equity Offerings and Transactions
On September 11, 2019,January 31, 2020, we issued 60,000,00050,000,000 depositary shares, each representing a 1/40th interest in a share of Fixed Rate Non-Cumulative Perpetual Preferred Stock, Series I,J, $0.01 par value, with a liquidation preference of $25 per depositary share (“Series IJ Preferred Stock”). The net proceeds of the offering of Series IJ Preferred Stock were approximately $1.5$1.2 billion, after deducting underwriting commissions and offering expenses. Dividends on the Series IJ Preferred Stock are payable quarterly in arrears at a rate of 5.00%4.80% per annum.
On October 21, 2019,March 2, 2020, we announced that we will redeemredeemed all outstanding shares of our Fixed-Rate 6.25%Fixed Rate 6.00% Non-Cumulative Perpetual Preferred Stock Series C and Fixed-Rate 6.70% Non-Cumulative Perpetual Preferred Stock Series D, on December 2, 2019.B. The redemption will reduceincreased our net incomeloss available to common shareholders by approximately $30$22 million in the fourthfirst quarter of 2019.2020.
Dividend Policy and Stock Purchases
In the first ninesix months of 2019,2020, we declared and paid common stock dividends of $573$370 million, or $1.20$0.80 per share, and preferred stock dividends of $185$145 million. The following table summarizes the dividends paid per share on our various preferred stock series in the first ninesix months of 2019.2020.
Table 16: Preferred Stock Dividends Paid Per Share
Series Description Issuance Date Per Annum Dividend Rate Dividend Frequency 2020
Q2 Q1
Series B(1)
 6.00%
Non-Cumulative
 August 20, 2012 6.00% Quarterly  $15.00
Series E Fixed-to-Floating Rate
Non-Cumulative
 May 14, 2015 5.55% through 5/31/2020;
3-mo. LIBOR+ 380 bps thereafter
 Semi-Annually through 5/31/2020; Quarterly thereafter $27.75 
Series F 6.20%
Non-Cumulative
 August 24, 2015 6.20 Quarterly 15.50 15.50
Series G 5.20%
Non-Cumulative
 July 29, 2016 5.20 Quarterly 13.00 13.00
Series H 6.00%
Non-Cumulative
 November 29, 2016 6.00 Quarterly 15.00 15.00
Series I 5.00%
Non-Cumulative
 September 11, 2019 5.00 Quarterly 12.50 12.50
Series J 4.80%
Non-Cumulative
 January 31, 2020 4.80 Quarterly 16.13 
__________
(1)
On March 2, 2020, we redeemed all outstanding shares of our preferred stock Series B.
Series Description Issuance Date Per Annum Dividend Rate Dividend Frequency 2019
 Q3 Q2 Q1
Series B 6.00%
Non-Cumulative
 August 20, 2012 6.00% Quarterly $15.00 $15.00 $15.00
Series C 6.25%
Non-Cumulative
 June 12, 2014 6.25 Quarterly 15.63 15.63 15.63
Series D 6.70%
Non-Cumulative
 October 31, 2014 6.70 Quarterly 16.75 16.75 16.75
Series E Fixed-to-Floating Rate
Non-Cumulative
 May 14, 2015 5.55% through 5/31/2020;
3-mo. LIBOR+ 380 bps thereafter
 Semi-Annually through 5/31/2020; Quarterly thereafter  27.75 
Series F 6.20%
Non-Cumulative
 August 24, 2015 6.20 Quarterly 15.50 15.50 15.50
Series G 5.20%
Non-Cumulative
 July 29, 2016 5.20 Quarterly 13.00 13.00 13.00
Series H 6.00%
Non-Cumulative
 November 29, 2016 6.00 Quarterly 15.00 15.00 15.00
Series I 5.00%
Non-Cumulative
 September 11, 2019 5.00 Quarterly   
The declaration and payment of dividends to our stockholders, as well as the amount thereof, are subject to the discretion of our Board of Directors and depend upon our results of operations, financial condition, capital levels, cash requirements, future prospects, regulatory requirements and other factors deemed relevant by the Board of Directors. As a BHC, our ability to pay dividends is largely dependent upon the receipt of dividends or other payments from our subsidiaries. RegulatoryThe Banks are subject to regulatory restrictions exist that limit thetheir ability of the Banks to transfer funds to our BHC. As of SeptemberJune 30, 2019,2020, there were $1.4 billion of funds available for dividend payments from COBNA and CONA were $2.5 billion and $5.3 billion, respectively.no funds available for dividend payments from CONA. There can be no assurance that we will declare and pay any dividends to stockholders. Consistent with our 2019 Stock Repurchase Program which was announced on June 27, 2019, our Board of Directors authorized the repurchase of up to $2.2 billion of shares of common stock beginning in the third quarter of 2019 through the end of the second

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quarter of 2020. During the thirdfirst quarter of 2019,2020, we repurchased approximately $466$312 million of shares of our common stock under the 2019 Stock Repurchase Program.Program before suspending further repurchases on March 13, 2020 in response to the COVID-19 pandemic.
The timing and exact amount of any future common stock repurchases will depend on various factors, including regulatory approval, market conditions, opportunities for growth, our capital position and the amount of retained earnings. Our stock repurchase program does not include specific price targets, may be executed through open market purchases or privately negotiated transactions,

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including utilizing Rule 10b5-1 programs, and may be suspended at any time. For additional information on dividends and stock repurchases, see “Part I—“MD&A—Capital Management—Capital Planning and Regulatory Stress Testing” and “Part IItem 1. BusinessSupervision and Regulation—Dividends, Stock Repurchases and Transfers of Funds” in our 20182019 Form 10-K.
RISK MANAGEMENT
Risk Management Framework
The risk frameworkOur Risk Management Framework (the “Framework”) was refined at the end of the second quarter of 2019 to more fully articulate alignment with applicable regulatory guidance and industry practices.
Our Framework sets consistent expectations for risk management across the Company. It also defines and sets expectations for our “Three Lines of Defense” model.model, which defines the roles, responsibilities and accountabilities for taking and managing risk across the Company. Accountability for overseeing an effective Framework resides with our Board of Directors either directly or through its committees while managementcommittees.
The “First Line of Defense” consists of any line of business or function that is accountable for risk taking and is responsible for: (i) engaging in activities designed to generate revenue or reduce expenses; (ii) providing operational support or servicing to any business function for the delivery of products or services to customers; or (iii) providing technology services in direct support of first line business areas. Each line of business or first line function is responsible for managing the developmentrisks associated with their activities, including identifying, assessing, measuring, monitoring, controlling, and implementationreporting the risks within its business activities, consistent with the risk framework. The “Second Line of Defense” consists of two types of functions: Independent Risk Management (“IRM”) and Support Functions. IRM oversees risk-taking activities and assesses risks and issues independent from the first line of defense. Support Functions are centers of specialized expertise (e.g., Human Resources, Accounting, Legal) that provide support services to the Company. The “Third Line of Defense” is comprised of the Framework.Internal Audit and Credit Review functions. The third line provides independent and objective assurance to senior management and to the Board of Directors that the first and second lines of defense have systems and governance processes which are well-designed and working as intended, and that the Framework is appropriate for our size, complexity and risk profile.
Our Framework consists of the following nine elements:
Governance and Accountability

 Governance and Accountability


Strategy and Risk Alignment


Risk Identification


Assessment, Measurement
Risk Identification
Assessment, Measurement and Response


Monitoring and Testing


Aggregation, Reporting and Escalation


Capital and Liquidity Management (including Stress Testing)


Risk Data and Enabling Technology


Culture and Talent Management
We manage risk holistically using the “Three Lines of Defense” model, which defines the roles, responsibilities and accountabilities for taking and managing risk across the Company.
The “First Line of Defense” consists of any line of business or function that is accountable for risk taking and is responsible for: (i) engaging in activities designed to generate revenue or reduce expenses; (ii) providing operational support or servicing to any business function for the delivery of products or services to customers; or (iii) providing technology services in direct support of first line business areas. Each line of business or first line function is responsible for managing the risks associated with their activities, including identifying, assessing, measuring, monitoring, controlling, and reporting the risks within its business activities, consistent with the risk framework. The “Second Line of Defense” consists of two types of functions: Independent Risk Management (“IRM”) and Support Functions. IRM oversees risk-taking activities and assesses risks and issues independent from the first line of defense. Support Functions are centers of specialized expertise (e.g., Human Resources, Accounting, Legal) that provide support services to the enterprise. The “Third Line of Defense” is comprised of the Internal Audit and Credit Review functions. The third line provides independent and objective assurance to senior management and to the Board of Directors that the first and second lines of defense have systems and governance processes which are well-designed and working as intended, and that the Framework is appropriate for the size, complexity and risk profile of Capital One.
We provide additional discussion of our risk management principles, roles and responsibilities, framework and risk appetite under “MD&A—Risk Management” in our 2018
We provide additional discussion of our risk management principles, roles and responsibilities, framework and risk appetite under “MD&A—Risk Management” in our 2019 Form 10-K.

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37Capital One Financial Corporation (COF)

Risk Categories
We apply our Framework to protect the Company from the major categories of risk that we are exposed to through our business activities. The Framework was revised in July 2020 to remove Legal risk as a standalone risk category and the risk methodology was refined to incorporate the assessment of legal impacts across the remaining risk categories. These enhancements are aligned with regulatory guidance and industry practices. These changes continue to enable effective outcomes of our key processes supporting the identification, assessment, measurement, monitoring, and controlling and reporting of risk, as well as the Legal Department’s role as a Second Line Support Function as defined within the Framework.
As a result of the revision to the Framework, we now have seven major categories of risk as noted below. We provide a description of these categories and how we manage them under “MD&A—Risk Management” in our 2019 Form 10-K.
Compliance risk
Credit risk
Liquidity risk
Market risk
Operational risk
Reputation risk
Strategic risk

Table of Contents

CREDIT RISK PROFILE
CREDIT RISK PROFILE
Our loan portfolio accounts for the substantial majority of our credit risk exposure. Our lending activities are governed under our credit policy and are subject to independent review and approval. Below we provide information about the composition of our loan portfolio, key concentrations and credit performance metrics.
We also engage in certain non-lending activities that may give rise to credit and counterparty settlement risk, including purchasing securities for our investment securities portfolio, entering into derivative transactions to manage our market risk exposure and to accommodate customers, extending short-term advances on syndication activity (including bridge financing transactions we have underwritten), depositing certain operational cash balances in other financial institutions, executing certain foreign exchange transactions and extending customer overdrafts. We provide additional information on credit risk related to our investment securities portfolio under “MD&A—Consolidated Balance Sheets Analysis—Investment Securities” and credit risk related to derivative transactions in “Note 9—Our loan portfolio accounts for the substantial majority of our credit risk exposure. Our lending activities are governed under our credit policy and are subject to independent review and approval. Below we provide information about the composition of our loan portfolio, key concentrations and credit performance metrics.
We also engage in certain non-lending activities that may give rise to ongoing credit and counterparty settlement risk, including purchasing securities for our investment securities portfolio, entering into derivative transactions to manage our market risk exposure and to accommodate customers, extending short-term advances on syndication activity including bridge financing transactions we have underwritten, depositing certain operational cash balances in other financial institutions, executing certain foreign exchange transactions and extending customer overdrafts. We provide additional information related to our investment securities portfolio under “MD&A—Consolidated Balance Sheets AnalysisInvestment Securities” and credit risk related to derivative transactions in “Note 8—Derivative Instruments and Hedging Activities.”
Portfolio Composition of Loans Held for Investment
We provide a variety of lending products. Our primary products include credit cards, auto loans and commercial lending products. We sold all of our consumer home loan portfolio and the related servicing during 2018. For information on our lending policies and procedures, including our underwriting criteria for our primary loan products, see “MD&A—Credit Risk Profile” in our 2019 Form 10-K.
Our loan portfolio consists of loans held for investment, including loans held in our consolidated trusts, and loans held for sale. The information presented in this section exclude loans held for sale, which totaled $711 million and $400 million as of June 30, 2020 and December 31, 2019, respectively.Concurrent with our adoption of the CECL standard in the first quarter of 2020, we reclassified our finance charge and fee reserve to our allowance for credit losses, with a corresponding increase to credit card loans held for investment.

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Table 17 presents the composition of our portfolio of loans held for investment by portfolio segment as of June 30, 2020 and December 31, 2019.
Table 17: Portfolio Composition of Loans Held for Investment
  June 30, 2020 December 31, 2019
(Dollars in millions) Loans % of Total Loans % of Total
Credit Card:        
Domestic credit card $99,390
 39.5% $118,606
 44.6%
International card businesses 7,920
 3.2
 9,630
 3.6
Total credit card 107,310
 42.7
 128,236
 48.2
Consumer Banking:        
Auto 63,319
 25.2
 60,362
 22.7
Retail banking(1) 
 3,393
 1.3
 2,703
 1.0
Total consumer banking 66,712
 26.5
 63,065
 23.7
Commercial Banking:(1)
        
Commercial and multifamily real estate 30,953
 12.3
 30,245
 11.4
Commercial and industrial 46,537
 18.5
 44,263
 16.7
Total commercial banking 77,490
 30.8
 74,508
 28.1
Total loans held for investment $251,512
 100.0% $265,809
 100.0%
__________
(1)
Includes PPP loans of $931 million and $231 million in our retail and commercial loan portfolios, respectively, as of June 30, 2020. See “MD&A—Credit Risk ProfileCOVID-19 Customer Assistance Programs and Loan Modificationsin our 2018 Form 10-K.for more information.
Geographic Composition
We market our credit card products throughout the United States, Canada and the United Kingdom. Our credit card loan portfolio is geographically diversified due to our product and marketing approach. The table below presents the geographic profile of our credit card loan portfolio as of June 30, 2020 and December 31, 2019.
Table 18: Credit Card Portfolio by Geographic Region
  June 30, 2020 December 31, 2019
(Dollars in millions) Amount % of Total Amount % of Total
Domestic credit card:        
California $10,263
 9.6% $12,538
 9.8%
Texas 8,093
 7.5
 9,353
 7.3
Florida 6,867
 6.4
 8,093
 6.3
New York 6,475
 6.0
 7,941
 6.2
Illinois 4,284
 4.0
 5,195
 4.1
Pennsylvania 4,178
 3.9
 4,979
 3.9
Ohio 3,653
 3.4
 4,388
 3.4
New Jersey 3,216
 3.0
 3,915
 3.1
Michigan 3,133
 2.9
 3,811
 3.0
Other 49,228
 45.9
 58,393
 45.4
Total domestic credit card 99,390
 92.6
 118,606
 92.5
International card businesses:        
Canada 5,353
 5.0
 6,493
 5.1
United Kingdom 2,567
 2.4
 3,137
 2.4
Total international card businesses 7,920
 7.4
 9,630
 7.5
Total credit card $107,310
 100.0% $128,236
 100.0%

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Our auto loan portfolio is geographically diversified in the United States due to our product and marketing approach. Retail banking includes small business loans and other consumer lending products originated through our branch network. The table below presents the geographic profile of our auto loan and retail banking portfolios as of June 30, 2020 and December 31, 2019.
Table 19: Consumer Banking Portfolio by Geographic Region
  June 30, 2020 December 31, 2019
(Dollars in millions) Amount % of Total Amount % of Total
Auto:        
Texas $8,054
 12.1% $7,675
 12.2%
California 7,242
 10.9
 6,918
 11.0
Florida 5,316
 8.0
 5,013
 7.9
Georgia 2,886
 4.3
 2,757
 4.4
Ohio 2,735
 4.1
 2,652
 4.2
Pennsylvania 2,420
 3.6
 2,334
 3.7
Illinois 2,314
 3.5
 2,239
 3.6
North Carolina 2,207
 3.3
 2,060
 3.3
Other 30,145
 45.1
 28,714
 45.4
Total auto 63,319
 94.9
 60,362
 95.7
Retail banking:        
New York 1,152
 1.7
 793
 1.3
Louisiana 714
 1.1
 708
 1.1
Texas 637
 1.0
 595
 1.0
Maryland 242
 0.4
 155
 0.2
New Jersey 230
 0.3
 194
 0.3
Virginia 196
 0.3
 125
 0.2
Other 222
 0.3
 133
 0.2
Total retail banking 3,393
 5.1
 2,703
 4.3
Total consumer banking $66,712
 100.0% $63,065
 100.0%
We originate commercial loans in most regions of the United States. The table below presents the geographic profile of our commercial loan portfolio by segment as of June 30, 2020 and December 31, 2019.
Table 20: Commercial Banking Portfolio by Geographic Region
  June 30, 2020
(Dollars in millions) Commercial
and
Multifamily
Real Estate
 % of
Total
 Commercial
and
Industrial
 % of
Total
 Total
Commercial
Banking
 
% of
Total
 
Geographic concentration:(1)
            
Northeast $17,566
 56.7% $8,478
 18.2% $26,044
 33.6%
Mid-Atlantic 3,328
 10.8
 6,412
 13.8
 9,740
 12.6
South 3,786
 12.2
 16,413
 35.3
 20,199
 26.0
Other 6,273
 20.3
 15,234
 32.7
 21,507
 27.8
Total $30,953
 100.0% $46,537
 100.0% $77,490
 100.0%

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  December 31, 2019
(Dollars in millions) Commercial
and
Multifamily
Real Estate
 % of
Total
 Commercial
and
Industrial
 % of
Total
 Total
Commercial
Banking
 
% of
Total
 
Geographic concentration:(1)
            
Northeast $17,139
 56.7% $7,899
 17.8% $25,038
 33.6%
Mid-Atlantic 3,024
 10.0
 5,927
 13.4
 8,951
 12.0
South 4,087
 13.5
 16,403
 37.1
 20,490
 27.5
Other 5,995
 19.8
 14,034
 31.7
 20,029
 26.9
Total $30,245
 100.0% $44,263
 100.0% $74,508
 100.0%
__________
(1)
Geographic concentration is generally determined by the location of the borrower’s business or the location of the collateral associated with the loan. Northeast consists of CT, MA, ME, NH, NJ, NY, PA and VT. Mid-Atlantic consists of DC, DE, MD, VA and WV. South consists of AL, AR, FL, GA, KY, LA, MO, MS, NC, SC, TN and TX.
Commercial Loans by Industry
Table 21 summarizes our commercial loans held for investment portfolio by industry classification as of June 30, 2020 and December 31, 2019. Industry classifications below are based on our interpretation of the North American Industry Classification System codes as they pertain to each individual loan.
Table 21:Commercial Loans by Industry
(Percentage of portfolio) June 30,
2020
 December 31,
2019
Real estate 39% 39%
Finance 15
 16
Healthcare 11
 12
Business services 6
 6
Educational services 5
 4
Oil and gas 4
 5
Public administration 4
 4
Retail trade 3
 4
Construction and land 3
 2
Other 10
 8
Total 100% 100%
Credit Risk Measurement
We closely monitor economic conditions and loan performance trends to assess and manage our exposure to credit risk. Trends in delinquency rates are the key credit quality indicator for our credit card and retail banking loan portfolios as changes in delinquency rates can provide an early warning of changes in potential future credit losses. The key indicator we monitor when assessing the credit quality and risk of our auto loan portfolio is borrower credit scores as they provide insight into borrower risk profiles, which give indications of potential future credit losses. The key credit quality indicator for our commercial loan portfolios is our internal risk ratings as we generally classify loans that have been delinquent for an extended period of time and other loans with significant risk of loss as nonperforming. In addition to these credit quality indicators, we also manage and monitor other credit quality metrics such as level of nonperforming loans and net charge-off rates.
We underwrite most consumer loans using proprietary models, which typically include credit bureau data, such as borrower credit scores, application information and, where applicable, collateral and deal structure data. We continuously adjust our management of credit lines and collection strategies based on customer behavior and risk profile changes. We also use borrower credit scores for subprime classification, for competitive benchmarking and, in some cases, to drive product segmentation decisions. 

43Capital One Financial Corporation (COF)

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Table 22 provides details on the credit scores of our domestic credit card and auto loan portfolios as of June 30, 2020 and December 31, 2019.
Table 22: Credit Score Distribution
(Percentage of portfolio) June 30,
2020
 December 31,
2019
Domestic credit card—Refreshed FICO scores:(1)
    
Greater than 660 67% 67%
660 or below 33
 33
Total 100% 100%
AutoAt origination FICO scores:(2)
    
Greater than 660 46% 48%
621 - 660 20
 20
620 or below 34
 32
Total 100% 100%
__________
(1)
Percentages represent period-end loans held for investment including loans held in our consolidated trusts,each credit score category. Domestic card credit scores generally represent FICO scores. These scores are obtained from one of the major credit bureaus at origination and loans heldare refreshed monthly thereafter. We approximate non-FICO credit scores to comparable FICO scores for sale. Loans andconsistency purposes. Balances for which no credit score is available or the related credit metrics presentedscore is invalid are included in this section exclude loans held for sale, which are carried at lower of costthe 660 or fair value and totaled $1.2 billion as of both September 30, 2019 and December 31, 2018.below category.
(2)
Table 17 presents the composition of our portfolio ofPercentages represent period-end loans held for investment by portfolio segment asin each credit score category. Auto credit scores generally represent average FICO scores obtained from three credit bureaus at the time of September 30, 2019application and December 31, 2018.
Table 17: Portfolio Composition of Loans Heldare not refreshed thereafter. Balances for Investment
  September 30, 2019 December 31, 2018
(Dollars in millions) Loans % of Total Loans % of Total
Credit Card:        
Domestic credit card $104,664
 42.0% $107,350
 43.6%
International card businesses 9,017
 3.6
 9,011
 3.7
Total credit card 113,681
 45.6
 116,361
 47.3
Consumer Banking:        
Auto 59,278
 23.8
 56,341
 22.9
Retail banking 2,737
 1.1
 2,864
 1.2
Total consumer banking 62,015
 24.9
 59,205
 24.1
Commercial Banking:        
Commercial and multifamily real estate 30,009
 12.0
 28,899
 11.8
Commercial and industrial 43,650
 17.5
 41,091
 16.7
Total commercial lending 73,659
 29.5
 69,990
 28.5
Small-ticket commercial real estate 
 
 343
 0.1
Total commercial banking 73,659
 29.5
 70,333
 28.6
Total loans held for investment $249,355
 100.0% $245,899
 100.0%

38Capital One Financial Corporation (COF)


Commercial Loans
Table 18 summarizes our commercial loans held for investment portfolio by industry classification as of September 30, 2019 and December 31, 2018. Industry classifications below are based on our interpretation of the North American Industry Classification System codes as they pertain to each individual loan.
Table 18:Commercial Loans by Industry
(Percentage of portfolio) September 30,
2019
 December 31,
2018
Real estate 38% 40%
Finance 16
 16
Healthcare 12
 12
Business services 6
 5
Oil and gas 5
 5
Public administration 4
 4
Educational services 4
 4
Retail trade 3
 3
Construction and land 3
 2
Other 9
 9
Total 100% 100%
Credit Risk Measurement
We closely monitor economic conditions and loan performance trends to assess and manage our exposure towhich no credit risk. Key metrics we track in evaluatingscore is available or the credit quality of our loan portfolio include delinquency and nonperforming asset rates, as well as net charge-off rates and our internal risk ratings of larger-balance commercial loans. Trends in delinquency rates are one of the primary indicators of credit risk within our consumer loan portfolios, particularly in our credit card loan portfolios, as changes in delinquency rates can provide an early warning of changes in credit losses. The primary indicator of credit risk in our commercial loan portfolios is our internal risk ratings. Because we generally classify loans that have been delinquent for an extended period of time and other loans with significant risk of loss as nonperforming, the level of nonperforming assets represents another indicator of the potential for future credit losses. In addition to delinquency rates, the geographic distribution of our loans provides insight as to the exposure of the portfolio to regional economic conditions.
We underwrite most consumer loans using proprietary models, which are typically based on credit bureau data, including borrower credit scores, along with application information and, where applicable, collateral and deal structure data. We continuously adjust our management of credit lines and collection strategies based on customer behavior and risk profile changes. We also use borrower credit scores for subprime classification, for competitive benchmarking and, in some cases, to drive product segmentation decisions. 

39Capital One Financial Corporation (COF)


Table 19 provides details on the credit scores of our domestic credit card and auto loan portfolios as of September 30, 2019 and December 31, 2018.
Table 19: Credit Score Distribution
(Percentage of portfolio) September 30,
2019
 December 31,
2018
Domestic credit card—Refreshed FICO scores:(1)
    
Greater than 660 68% 67%
660 or below 32
 33
Total 100% 100%
AutoAt origination FICO scores:(2)
    
Greater than 660 48% 50%
621 - 660 20
 19
620 or below 32
 31
Total 100% 100%
__________
(1)
Percentages represent period-end loans held for investment in each credit score category. Domestic card credit scores generally represent FICO scores. These scores are obtained from one of the major credit bureaus at origination and are refreshed monthly thereafter. We approximate non-FICO credit scores to comparable FICO scores for consistency purposes. Balances for which no credit score is available or the credit score is invalid are included in the 660 or below category.
(2)
Percentages represent period-end loans held for investment in each credit score category. Auto credit scores generally represent average FICO scores obtained from three credit bureaus at the time of application and are not refreshed thereafter. Balances for which no credit score is available or the credit score is invalid are included in the 620 or below category.
We present information in the section620 or below on the credit performance of our loan portfolio, including the key metrics we use in tracking changes in the credit quality of our loan portfolio. See “category.Note 4—
We present information in the section below on the credit performance of our loan portfolio, including the key metrics we use in tracking changes in the credit quality of our loan portfolio. See “Note 3—Loans in this Report for additional credit quality information and see “Note 1—Summary of Significant Accounting Policies in our 2018 Form 10-K for information on our accounting policies for delinquent and nonperforming loans, charge-offs and troubled debt restructurings (“TDRs”) for each of our loan categories.
Delinquency Rates
We consider the entire balance of an account to be delinquent if the minimum required payment is not received by the customer’s due date, measured at each balance sheet date. Our 30+ day delinquency metrics include all loans held for investment that are 30 or more days past due, whereas our 30+ day performing delinquency metrics include loans that are 30 or more days past due but are currently classified as performing and accruing interest. The 30+ day delinquency and 30+ day performing delinquency metrics are the same for domestic credit card loans, as we continue to classify these loans as performing until the account is charged off, typically when the account is 180 days past due. See “Note 1—Summary of Significant Accounting Policiesin our 2018 Form 10-K for information on our policies for classifying loans as nonperforming for each of our loan categories. We provide additional information on our credit quality metrics above underin “MD&A—Business Segment Financial Performance.” Amounts as of June 30, 2020, include the impacts of COVID-19 customer assistance programs where applicable.

 
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Table 2023 presents our 30+ day performing delinquency rates and 30+ day delinquency rates of our portfolio of loans held for investment, by portfolio segment, as of SeptemberJune 30, 20192020 and December 31, 2018.2019.
Table 20:23: 30+ Day Delinquencies
 September 30, 2019 December 31, 2018 June 30, 2020 December 31, 2019
 30+ Day Performing Delinquencies 30+ Day Delinquencies 30+ Day Performing Delinquencies 30+ Day Delinquencies 30+ Day Performing Delinquencies 30+ Day Delinquencies 30+ Day Performing Delinquencies 30+ Day Delinquencies
(Dollars in millions) Amount 
Rate(1)
 Amount 
Rate(1)
 Amount 
Rate(1)
 Amount 
Rate(1)
 Amount 
Rate(1)
 Amount 
Rate(1)
 Amount 
Rate(1)
 Amount 
Rate(1)
Credit Card:                                
Domestic credit card $3,880
 3.71% $3,880
 3.71% $4,335
 4.04% $4,335
 4.04% $2,724
 2.74% $2,724
 2.74% $4,656
 3.93% $4,656
 3.93%
International card businesses 318
 3.52
 334
 3.71
 317
 3.52
 333
 3.70
 215
 2.71
 231
 2.91
 335
 3.47
 353
 3.66
Total credit card 4,198
 3.69
 4,214
 3.71
 4,652
 4.00
 4,668
 4.01
 2,939
 2.74
 2,955
 2.75
 4,991
 3.89
 5,009
 3.91
Consumer Banking:                                
Auto 3,834
 6.47
 4,207
 7.10
 3,918
 6.95
 4,309
 7.65
 2,079
 3.28
 2,276
 3.59
 4,154
 6.88
 4,584
 7.59
Retail banking 27
 1.01
 45
 1.63
 29
 1.01
 51
 1.77
 30
 0.89
 47
 1.39
 28
 1.02
 43
 1.59
Total consumer banking 3,861
 6.23
 4,252
 6.86
 3,947
 6.67
 4,360
 7.36
 2,109
 3.16
 2,323
 3.48
 4,182
 6.63
 4,627
 7.34
Commercial Banking:                                
Commercial and multifamily real estate 57
 0.19
 58
 0.19
 119
 0.41
 140
 0.49
 154
 0.50
 286
 0.92
 63
 0.21
 67
 0.22
Commercial and industrial 71
 0.16
 236
 0.54
 176
 0.43
 279
 0.68
 65
 0.14
 226
 0.49
 101
 0.23
 244
 0.55
Total commercial lending 128
 0.17
 294
 0.40
 295
 0.42
 419
 0.60
Small-ticket commercial real estate 
 
 
 
 1
 0.39
 7
 1.84
Total commercial banking 128
 0.17
 294
 0.40
 296
 0.42
 426
 0.61
 219
 0.28
 512
 0.66
 164
 0.22
 311
 0.42
Total $8,187
 3.28
 $8,760
 3.51
 $8,895
 3.62
 $9,454
 3.84
 $5,267
 2.09
 $5,790
 2.30
 $9,337
 3.51
 $9,947
 3.74
__________
(1) 
Delinquency rates are calculated by dividing delinquency amounts by period-end loans held for investment for each specified loan category, including purchased credit-impaired (“PCI”) loans as applicable.category.
Table 2124 presents our 30+ day delinquent loans, by aging and geography, as of SeptemberJune 30, 20192020 and December 31, 2018.2019.
Table 21:24: Aging and Geography of 30+ Day Delinquent Loans
 September 30, 2019 December 31, 2018 June 30, 2020 December 31, 2019
(Dollars in millions) Amount 
Rate(1)
 Amount 
Rate(1)
 Amount 
Rate(1)
 Amount 
Rate(1)
Delinquency status:                
30 – 59 days $4,009
 1.60% $4,282
 1.73% $2,532
 1.01% $4,444
 1.67%
60 – 89 days 2,264
 0.91
 2,430
 0.99
 1,342
 0.53
 2,537
 0.95
> 90 days
 2,487
 1.00
 2,742
 1.12
 1,916
 0.76
 2,966
 1.12
Total $8,760
 3.51% $9,454
 3.84% $5,790
 2.30% $9,947
 3.74%
Geographic region:                
Domestic $8,426
 3.38% $9,121
 3.70% $5,559
 2.21% $9,594
 3.61%
International 334
 0.13
 333
 0.14
 231
 0.09
 353
 0.13
Total $8,760
 3.51% $9,454
 3.84% $5,790
 2.30% $9,947
 3.74%
__________
(1) 
Delinquency rates are calculated by dividing delinquency amounts by total period-end loans held for investment, including PCI loans as applicable.investment.

 
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Table 2225 summarizes loans that were 90+ days delinquent as to interest or principal, and still accruing interest as of SeptemberJune 30, 20192020 and December 31, 2018.2019. These loans consist primarily of credit card accounts between 90 days and 179 days past due. As permitted by regulatory guidance issued by the Federal Financial Institutions Examination Council, we continue to accrue interest and fees on domestic credit card loans through the date of charge-off,charge off, which is typically in the period the account becomes 180 days past due. While domestic credit card loans typically remain on accrual status until the loan is charged off, we reduce the balance of our credit card receivables by the amount of finance charges and fees billed but not expected to be collected and exclude this amount from revenue.
Table 22:25: 90+ Day Delinquent Loans Accruing Interest
 September 30, 2019 December 31, 2018 June 30, 2020 December 31, 2019
(Dollars in millions) Amount 
Rate(1)
 Amount 
Rate(1)
 Amount 
Rate(1)
 Amount 
Rate(1)
Loan category:                
Credit card $1,992
 1.75% $2,233
 1.92% $1,596
 1.49% $2,407
 1.88%
Commercial banking 31
 0.04
 
 
 14
 0.02
 
 
Total $2,023
 0.81
 $2,233
 0.91
 $1,610
 0.64
 $2,407
 0.91
Geographic region:                
Domestic $1,904
 0.79% $2,111
 0.89% $1,516
 0.62% $2,277
 0.89%
International 119
 1.32
 122
 1.35
 94
 1.18
 130
 1.34
Total $2,023
 0.81
 $2,233
 0.91
 $1,610
 0.64
 $2,407
 0.91
__________
(1) 
Delinquency rates are calculated by dividing delinquency amounts by period-end loans held for investment for each specified loan category, including PCI loans as applicable.category.
Nonperforming Loans and Nonperforming Assets
Nonperforming assets consist of nonperforming loans, repossessed assets and other foreclosed properties.assets. Nonperforming loans include loans that have been placed on nonaccrual status. See “Note 1—Summary of Significant Accounting Policiesin our 2018 Form 10-K for information on our policies for classifying loans as nonperforming for each of our loan categories.
Table 2326 presents our nonperforming loans, by portfolio segment, and other nonperforming assets as of SeptemberJune 30, 20192020 and December 31, 2018.2019. We do not classify loans held for sale as nonperforming, as they are recorded at the lower of cost or fair value.nonperforming. We provide additional information on our credit quality metrics above underin “MD&A—Business Segment Financial Performance.”
Table 26: Nonperforming Loans and Other Nonperforming Assets(1)
  June 30, 2020 December 31, 2019
(Dollars in millions) Amount Rate Amount Rate
Nonperforming loans held for investment:(2)
        
Credit Card:        
International card businesses $23
 0.29% $25
 0.26%
Total credit card 23
 0.02
 25
 0.02
Consumer Banking:        
Auto 260
 0.41
 487
 0.81
Retail banking 24
 0.70
 23
 0.87
Total consumer banking 284
 0.43
 510
 0.81
Commercial Banking:        
Commercial and multifamily real estate 167
 0.54
 38
 0.12
Commercial and industrial 493
 1.06
 410
 0.93
Total commercial banking 660
 0.85
 448
 0.60
Total nonperforming loans held for investment(3)
 $967
 0.38
 $983
 0.37
Other nonperforming assets(4)
 24
 0.01
 63
 0.02
Total nonperforming assets $991
 0.39
 $1,046
 0.39
__________

 
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Table 23: Nonperforming Loans and Other Nonperforming Assets(1)
  September 30, 2019 December 31, 2018
(Dollars in millions) Amount Rate Amount Rate
Nonperforming loans held for investment:(2)
        
Credit Card:        
International card businesses $23
 0.25% $22
 0.25%
Total credit card 23
 0.02
 22
 0.02
Consumer Banking:        
Auto 432
 0.73
 449
 0.80
Retail banking 25
 0.91
 30
 1.04
Total consumer banking 457
 0.74
 479
 0.81
Commercial Banking:        
Commercial and multifamily real estate 36
 0.12
 83
 0.29
Commercial and industrial 413
 0.95
 223
 0.54
Total commercial lending 449
 0.61
 306
 0.44
Small-ticket commercial real estate 
 
 6
 1.80
Total commercial banking 449
 0.61
 312
 0.44
Total nonperforming loans held for investment(3)
 $929
 0.37
 $813
 0.33
Other nonperforming assets(4)
 61
 0.03
 59
 0.02
Total nonperforming assets $990
 0.40
 $872
 0.35
__________
(1) 
We recognized interest income for loans classified as nonperforming of $37$11 million and $35$12 million in the first ninesix months of 20192020 and 2018,2019, respectively. Interest income foregone related to nonperforming loans was $50$35 million and $44$39 million in the first ninesix months of 20192020 and 2018,2019, respectively. Foregone interest income represents the amount of interest income in excess of recognized interest income that would have been recorded during the period for nonperforming loans as of the end of the period had the loans performed according to their contractual terms.
(2) 
Nonperforming loan rates are calculated based on nonperforming loans for each category divided by period-end total loans held for investment for each respective category.
(3) 
Excluding the impact of domestic credit card loans, nonperforming loans as a percentage of total loans held for investment was 0.64% and 0.59%0.67% as of SeptemberJune 30, 20192020 and December 31, 2018,2019, respectively.
(4) 
The denominators used in calculating nonperforming asset rates consist of total loans held for investment and other nonperforming assets.

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Net Charge-Offs
Net charge-offs consist of the unpaid principal balanceamortized cost basis, excluding accrued interest, of loans held for investment that we determine to be uncollectible, net of recovered amounts. We charge off loans as a reduction to the allowance for loan and leasecredit losses when we determine the loan is uncollectible and record subsequent recoveries of previously charged-offcharged off amounts as increases to the allowance for loan and leasecredit losses. Uncollectible finance charges and fees are reversed through revenue and certain fraud losses are recorded in other non-interest expense. Generally, costs to recover charged-off loans are recorded as collection expenses as incurred and included in our consolidated statements of income as a component of other non-interest expense. Our charge-off policy for loans varies based on the loan type. See “Note 1—Summary of Significant Accounting Policiesin our 2018 Form 10-K for information on our charge-off policy for each of our loan categories.
Table 2427 presents our net charge-off amounts and rates, by portfolio segment, in the thirdsecond quarter and first ninesix months of 20192020 and 2018.2019.
Table 24:27: Net Charge-Offs (Recoveries)
 Three Months Ended September 30, Nine Months Ended September 30, Three Months Ended June 30, Six Months Ended June 30,
 2019 2018 2019 2018 2020 2019 2020 2019
(Dollars in millions) Amount 
Rate(1)
 Amount 
Rate(1)
 Amount 
Rate(1)
 Amount 
Rate(1)
 Amount 
Rate(1)
 Amount 
Rate(1)
 Amount 
Rate(1)
 Amount 
Rate(1)
Credit Card:                                
Domestic credit card $1,065
 4.12% $1,094
 4.35% $3,599
 4.67% $3,581
 4.78 % $1,143
 4.53% $1,240
 4.86% $2,474
 4.61% $2,534
 4.95%
International card businesses 86
 3.78
 43
 1.92
 236
 3.54
 193
 2.85
 68
 3.47
 80
 3.63
 173
 4.11
 150
 3.41
Total credit card 1,151
 4.09
 1,137
 4.15
 3,835
 4.58
 3,774
 4.62
 1,211
 4.46
 1,320
 4.76
 2,647
 4.57
 2,684
 4.83
Consumer Banking:                                
Auto 234
 1.60
 243
 1.73
 592
 1.38
 633
 1.53
 179
 1.16
 155
 1.09
 409
 1.33
 358
 1.26
Retail banking 17
 2.55
 19
 2.62
 52
 2.51
 51
 2.18
 13
 1.78
 17
 2.42
 29
 2.05
 35
 2.49
Home loan 
 
 
 
 
 
 (1) (0.02)
Total consumer banking 251
 1.64
 262
 1.77
 644
 1.43
 683
 1.36
 192
 1.19
 172
 1.15
 438
 1.36
 393
 1.32
Commercial Banking:                                
Commercial and multifamily real estate 1
 0.02
 2
 0.04
 1
 0.01
 2
 0.01
 7
 0.09
 
 
 7
 0.04
 
 
Commercial and industrial 59
 0.55
 25
 0.25
 89
 0.28
 37
 0.13
 95
 0.78
 16
 0.15
 204
 0.87
 30
 0.14
Total commercial banking 60
 0.33
 27
 0.16
 90
 0.17
 39
 0.08
 102
 0.51
 16
 0.09
 211
 0.54
 30
 0.08
Other loans 
 
 (1) **
 
 
 6
 **
Total net charge-offs $1,462
 2.38
 $1,425
 2.41
 $4,569
 2.50
 $4,502
 2.48
 $1,505
 2.38
 $1,508
 2.48
 $3,296
 2.55
 $3,107
 2.56
Average loans held for investment $246,147
   $236,766
   $243,602
   $242,369
   $253,358
   $242,653
   $258,124
   $242,307
  
__________
(1) 
Net charge-off (recovery) rates are calculated by dividing annualized net charge-offs (recoveries) by average loans held for investment for the period for each loan category.
**
COVID-19 Customer Assistance Programs and Loan Modifications
In response to the COVID-19 pandemic, the Federal Banking Agencies supported banking organizations that are taking actions to assist customers in a prudent, safe and sound manner, including through loan modifications. As part of our response to the COVID-19 pandemic, we are offering programs to accommodate customer hardship across our lines of business.
Not meaningful.

 
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Credit Card
For our domestic card customers excluding certain retail partnership portfolios, we are currently offering a one-month payment deferral program with an option to renew and fee waivers. Card loans enrolled in the deferral program continue to accrue interest. Their delinquency status is generally frozen at the time of enrollment and upon exiting the program, resumes to the status at the time of enrollment. Through June 30, 2020, excluding certain retail partnership portfolios, we have enrolled 2% of active accounts representing $3.0 billion of loans outstanding, and approximately 92% of these customers were current at the time of their first enrollment. As of June 30, 2020, approximately 0.2% of these customers, or $360 million of loans outstanding, have been approved to skip their upcoming payment and have not made that payment.
For our international card customers, we also offer short-term payment deferrals and fee waivers. Loans enrolled in the deferral program continue to accrue interest. As of June 30, 2020, $307 million of loans were enrolled in this program.
Consumer Banking
For our auto customers, we are currently offering short-term payment extensions with an option to renew and fee waivers. Auto loans enrolled in short-term payment extensions continue to accrue interest. The contractual term of the loan is extended by the length of the short-term payment extension and the delinquency status is updated to reflect the revised terms of the loan. For customers that were delinquent at the time of enrollment, their delinquency status is reduced commensurate with the length of the short-term payment extension. Through June 30, 2020, we have enrolled a total of 14.1% of accounts representing $10.2 billion of loans outstanding, and approximately 75% of these customers were current at the time of their first enrollment. As of June 30, 2020, approximately 1.2% of these customers, representing $893 million of loans outstanding, have been approved to skip their upcoming payment and have not made that payment.
For our retail banking customers, we are currently offering fee waivers and short-term payment deferrals. We also participated in the Paycheck Protection Program (“PPP”) for our small business banking customers. As of June 30, 2020, $272 million of loans were enrolled in the short-term payment deferral program and $931 million of loans were enrolled in the PPP.
Commercial Banking
For our commercial banking customers, our offerings are more customized, but generally include short-term payment deferrals. Performing loans enrolled in short-term payment deferrals continue to accrue interest, and principal and interest are due at maturity. Loans remain in their delinquency status as of their modification date through the deferment period. Internal risk ratings are assigned based on relevant information about the ability of the borrower to repay their debt. Similarly, we also participated in the PPP for our commercial clients. As of June 30, 2020, approximately $2.5 billion of loans were enrolled in the short-term payment deferral program and $231 million of loans were enrolled in the PPP.
Additional guidance issued by the Federal Banking Agencies and contained in the CARES Act provides banking organizations with TDR relief for modifications of current borrowers impacted by the COVID-19 pandemic. We assessed all loan modifications introduced to current borrowers in response to COVID-19 as of June 30, 2020, and followed guidance that such eligible loan modifications made on a temporary and good faith basis are not considered TDRs.

48Capital One Financial Corporation (COF)

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Troubled Debt Restructurings
As part of our loss mitigation efforts, we may provide short-term (three to twelve months) or long-term (greater than twelve months) modifications to a borrower experiencing financial difficulty to improve long-term collectability of the loan and to avoid the need for repossession or foreclosure of collateral.
Table 2528 presents our recorded investment of loans modified in TDRs as of SeptemberJune 30, 20192020 and December 31, 2018,2019, which excludes loan modifications that do not meet the definition of a TDR and PCIPurchased credit-deteriorated (“PCD”) loans, which we track and report separately.
Table 25:28: Troubled Debt Restructurings
 September 30, 2019 December 31, 2018 June 30, 2020 December 31, 2019
(Dollars in millions) Amount % of Total Modifications Amount % of Total Modifications Amount % of Total Modifications Amount % of Total Modifications
Credit card $815
 51.1% $855
 53.2%
Credit Card:     

 

Domestic credit card $585
 31.8% $630
 38.1%
International card businesses 185
 10.0
 201
 12.2
Total credit card 770
 41.8
 831
 50.3
Consumer banking:                
Auto 335
 21.0
 339
 21.1
 480
 26.1
 346
 20.9
Retail banking 28
 1.7
 33
 2.1
 23
 1.2
 24
 1.5
Total consumer banking 363
 22.7
 372
 23.2
 503
 27.3
 370
 22.4
Commercial banking 418
 26.2
 379
 23.6
 568
 30.9
 451
 27.3
Total $1,596
 100.0% $1,606
 100.0% $1,841
 100.0% $1,652
 100.0%
Status of TDRs:                
Performing $1,378
 86.3% $1,433
 89.2% $1,552
 84.3% $1,347
 81.5%
Nonperforming 218
 13.7
 173
 10.8
 289
 15.7
 305
 18.5
Total $1,596
 100.0% $1,606
 100.0% $1,841
 100.0% $1,652
 100.0%
In our Credit Card business, the majority of our credit card loans modified in TDRs involve reducing the interest rate on the account and placing the customer on a fixed payment plan not exceeding 60 months. The effective interest rate in effect immediately prior to the loan modification is used as the effective interest rate for purposes of measuring impairment using the present value of expected cash flows. If the customer does not comply with the modified payment terms, then the credit card loan agreement may revert to its original payment terms, generally resulting in any loan outstanding reflected in the appropriate delinquency category and charged off in accordance with our standard charge-off policy.
In our Consumer Banking business, the majority of our loans modified in TDRs receive an extension, an interest rate reduction or principal reduction, or a combination of these concessions. In addition, TDRs also occur in connection with bankruptcy of the borrower. In certain bankruptcy discharges, the loan is written down to the collateral value and the charged-offcharged off amount is reported as principal reduction. Impairment is determined using the present value of expected cash flows or a collateral evaluation for certain auto loans where the collateral value is lower than the recorded investment.
In our Commercial Banking business, the majority of loans modified in TDRs receive an extension, with a portion of these loans receiving an interest rate reduction or a gross balance reduction. The impairment on modified commercial loans is generally determined based on the underlying collateral value.
We provide additional information on modified loans accounted for as TDRs, including the performance of those loans subsequent to modification, in “Note 4—3—Loans.”
Impaired Loans
A loan is considered to be impaired when, based on current information and events, it is probable that we will be unable to collect all amounts due from the borrower in accordance with the original contractual terms of the loan. Generally, we report loans as impaired based on the method for measuring impairment in accordance with applicable accounting guidance. Loans defined as individually impaired include larger-balance commercial nonperforming loans and TDRs. Loans held for sale are not reported as impaired, as these loans are recorded at lower of cost or fair value. Impaired loans also exclude PCI loans, which are accounted for based on expected cash flows because this accounting methodology takes into consideration future credit losses expected to be incurred.

 
 4549Capital One Financial Corporation (COF)

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Impaired loans totaled $1.9 billion and $1.8 billion as of September 30, 2019 and December 31, 2018, respectively. These amounts include TDRs of $1.6 billion as of both September 30, 2019 and December 31, 2018. We provide additional information on our impaired loans, including the allowance for loan and lease losses established for these loans, in “Note 4—Loans” and “Note 5—Allowance for Loan and Lease Losses and Reserve for Unfunded Lending Commitments.”
Allowance for Loan and LeaseCredit Losses and Reserve for Unfunded Lending Commitments
Our allowance for loan and leasecredit losses represents management’s bestcurrent estimate of incurred loan and leaseexpected credit losses inherent toover the contractual terms of our loans held for investment portfolio as of each balance sheet date. Expected recoveries of amounts previously charged off or expected to be charged off are recognized within the allowance. We also estimate expected credit losses related to unfunded lending commitments that are not unconditionally cancellable. The allowanceprovision for loan and lease losses on unfunded lending commitments is increased throughincluded in the provision for credit losses in our consolidated statements of income and reduced by net charge-offs.the related reserve for unfunded lending commitments is included in other liabilities on our consolidated balance sheets. We provide additional information on the methodologies and key assumptions used in determining our allowance for loan and leasecredit losses under “Notein “Note 1—Summary of Significant Accounting Policies” in our 2018 Form 10-K.Policies.”
Table 2629 presents changes in our allowance for loan and leasecredit losses and reserve for unfunded lending commitments for the thirdsecond quarter and first ninesix months of 20192020 and 2018,2019, and details by portfolio segment for the provision for credit losses, charge-offs and recoveries. The cumulative effects from adoption of the CECL standard and the change to include our finance charge and fee reserve in the allowance for credit losses are included in Table 29 and Table 30 below.

 
 4650Capital One Financial Corporation (COF)

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Table 26:29: Allowance for Loan and LeaseCredit Losses and Reserve for Unfunded Lending Commitments Activity
  Three Months Ended September 30, 2019
  Credit Card Consumer Banking    
(Dollars in millions) Domestic Card International Card Businesses Total Credit Card Auto Retail
Banking
 Total
Consumer
Banking
 Commercial Banking Total
Allowance for loan and lease losses:                
Balance as of June 30, 2019 $4,925
 $417
 $5,342
 $997
 $58
 $1,055
 $736
 $7,133
Charge-offs (1,403) (128) (1,531) (468) (21) (489) (66) (2,086)
Recoveries(1)
 338
 42
 380
 234
 4
 238
 6
 624
Net charge-offs (1,065) (86) (1,151) (234) (17) (251) (60) (1,462)
Provision for loan and lease losses 1,010
 77
 1,087
 189
 14
 203
 84
 1,374
Allowance build (release) for loan and lease losses (55) (9) (64) (45) (3) (48) 24
 (88)
Other changes(2)
 
 (8) (8) 
 
 
 
 (8)
Balance as of September 30, 2019 4,870
 400
 5,270
 952
 55
 1,007
 760
 7,037
Reserve for unfunded lending commitments:                
Balance as of June 30, 2019 
 
 
 
 4
 4
 140
 144
Provision for losses on unfunded lending commitments 
 
 
 
 
 
 9
 9
Balance as of September 30, 2019 
 
 
 
 4
 4
 149
 153
Combined allowance and reserve as of September 30, 2019 $4,870
 $400
 $5,270
 $952
 $59
 $1,011
 $909
 $7,190
  Three Months Ended June 30, 2020
  Credit Card Consumer Banking    
(Dollars in millions) Domestic Card International Card Businesses Total Credit Card Auto Retail Banking Total Consumer Banking Commercial Banking Total
Allowance for credit losses:                
Balance as of March 31, 2020 $9,806
 $540
 $10,346
 $2,058
 $96
 $2,154
 $1,573
 $14,073
Charge-offs (1,493) (119) (1,612) (399) (17) (416) (103) (2,131)
Recoveries(1)
 350
 51
 401
 220
 4
 224
 1
 626
Net charge-offs (1,143) (68) (1,211) (179) (13) (192) (102) (1,505)
Provision for credit losses 2,906
 38
 2,944
 847
 29
 876
 432
 4,252
Allowance build (release) for credit losses 1,763
 (30) 1,733
 668
 16
 684
 330
 2,747
Other changes(2)
 
 12
 12
 
 
 
 
 12
Balance as of June 30, 2020 11,569
 522
 12,091
 2,726
 112
 2,838
 1,903
 16,832
Reserve for unfunded lending commitments:                
Balance as of March 31, 2020 
 
 
 
 
 
 223
 223
Benefit for losses on unfunded lending commitments 
 
 
 
 
 
 (5) (5)
Balance as of June 30, 2020 
 
 
 
 
 
 218
 218
Combined allowance and reserve as of June 30, 2020 $11,569
 $522
 $12,091
 $2,726
 $112
 $2,838
 $2,121
 $17,050
  Nine Months Ended September 30, 2019
  Credit Card Consumer Banking    
(Dollars in millions) Domestic Card International Card Businesses Total Credit Card Auto Retail
Banking
 Total
Consumer
Banking
 Commercial Banking Total
Allowance for loan and lease losses:                
Balance as of December 31, 2018 $5,144
 $391
 $5,535
 $990
 $58
 $1,048
 $637
 $7,220
Charge-offs (4,635) (389) (5,024) (1,318) (65) (1,383) (109) (6,516)
Recoveries(1)
 1,036
 153
 1,189
 726
 13
 739
 19
 1,947
Net charge-offs (3,599) (236) (3,835) (592) (52) (644) (90) (4,569)
Provision for loan and lease losses 3,325
 246
 3,571
 554
 49
 603
 213
 4,387
Allowance build (release) for loan and lease losses (274) 10
 (264) (38) (3) (41) 123
 (182)
Other changes(2)
 
 (1) (1) 
 
 
 
 (1)
Balance as of September 30, 2019 4,870
 400
 5,270
 952
 55
 1,007
 760
 7,037
Reserve for unfunded lending commitments:                
Balance as of December 31, 2018 
 
 
 
 4
 4
 118
 122
Provision for losses on unfunded lending commitments 
 
 
 
 
 
 31
 31
Balance as of September 30, 2019 
 
 
 
 4
 4
 149
 153
Combined allowance and reserve as of September 30, 2019 $4,870
 $400
 $5,270
 $952
 $59
 $1,011
 $909
 $7,190
  Six Months Ended June 30, 2020
  Credit Card Consumer Banking    
(Dollars in millions) Domestic Card International Card Businesses Total Credit Card Auto Retail Banking Total Consumer Banking Commercial Banking Total
Allowance for credit losses:                
Balance as of December 31, 2019 $4,997
 $398
 $5,395
 $984
 $54
 $1,038
 $775
 $7,208
Cumulative effects from adoption of the CECL standard 2,237
 4
 2,241
 477
 25
 502
 102
 2,845
Finance charge and fee reserve reclassification(3)
 439
 23
 462
 
 
 
 
 462
Balance as of January 1, 2020 7,673
 425
 8,098
 1,461
 79
 1,540
 877
 10,515
Charge-offs (3,208) (253) (3,461) (875) (37) (912) (215) (4,588)
Recoveries(1)
 734
 80
 814
 466
 8
 474
 4
 1,292
Net charge-offs (2,474) (173) (2,647) (409) (29) (438) (211) (3,296)
Provision for credit losses 6,370
 276
 6,646
 1,674
 62
 1,736
 1,237
 9,619
Allowance build for credit losses 3,896
 103
 3,999
 1,265
 33
 1,298
 1,026
 6,323
Other changes(2)
 
 (6) (6) 
 
 
 
 (6)
Balance as of June 30, 2020 11,569
 522
 12,091
 2,726
 112
 2,838
 1,903
 16,832
Reserve for unfunded lending commitments:                
Balance as of December 31, 2019 
 
 
 
 5
 5
 130
 135
Cumulative effects from adoption of the CECL standard 
 
 
 
 (5) (5) 42
 37
Balance as of January 1, 2020 
 
 
 
 
 
 172
 172
Provision for losses on unfunded lending commitments 
 
 
 
 
 
 46
 46
Balance as of June 30, 2020 
 
 
 
 
 
 218
 218
Combined allowance and reserve as of June 30, 2020 $11,569
 $522
 $12,091
 $2,726
 $112
 $2,838
 $2,121
 $17,050

 
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 Three Months Ended September 30, 2018 Three Months Ended June 30, 2019
 Credit Card Consumer Banking       Credit Card Consumer Banking    
(Dollars in millions) Domestic Card International Card Businesses Total Credit Card Auto Retail
Banking
 Total
Consumer
Banking
 Commercial Banking Other Total Domestic Card International Card Businesses Total Credit Card Auto Retail Banking Total Consumer Banking Commercial Banking Total
Allowance for loan and lease losses:                                  
Balance as of June 30, 2018 $5,260
 $364
 $5,624
 $1,060
 $60
 $1,120
 $624
 
 $7,368
Balance as of March 31, 2019 $5,141
 $427
 $5,568
 $1,002
 $60
 $1,062
 $683
 $7,313
Charge-offs (1,403) (125) (1,528) (447) (22) (469) (48) $1
 (2,044) (1,580) (131) (1,711) (401) (22) (423) (23) (2,157)
Recoveries(1)
 309
 82
 391
 204
 3
 207
 21
 
 619
 340
 51
 391
 246
 5
 251
 7
 649
Net charge-offs (1,094) (43) (1,137) (243) (19) (262) (27) 1
 (1,425) (1,240) (80) (1,320) (155) (17) (172) (16) (1,508)
Provision (benefit) for loan and lease losses 950
 81
 1,031
 168
 17
 185
 60
 (1) 1,275
Provision for loan and lease losses 1,024
 71
 1,095
 150
 15
 165
 69
 1,329
Allowance build (release) for loan and lease losses (144) 38
 (106) (75) (2) (77) 33
 
 (150) (216) (9) (225) (5) (2) (7) 53
 (179)
Other changes(2)
 
 2
 2
 
 
 
 (1) 
 1
 
 (1) (1) 
 
 
 
 (1)
Balance as of September 30, 2018 5,116
 404
 5,520
 985
 58
 1,043
 656
 
 7,219
Balance as of June 30, 2019 4,925
 417
 5,342
 997
 58
 1,055
 736
 7,133
Reserve for unfunded lending commitments:                                  
Balance as of June 30, 2018 
 
 
 
 5
 5
 112
 
 117
Benefit for losses on unfunded lending commitments 
 
 
 
 (1) (1) (6) 
 (7)
Balance as of September 30, 2018 
 
 
 
 4
 4
 106
 
 110
Combined allowance and reserve as of September 30, 2018 $5,116
 $404
 $5,520
 $985
 $62
 $1,047
 $762
 $
 $7,329
Balance as of March 31, 2019 
 
 
 
 4
 4
 127
 131
Provision for losses on unfunded lending commitments 
 
 
 
 
 
 13
 13
Balance as of June 30, 2019 
 
 
 
 4
 4
 140
 144
Combined allowance and reserve as of June 30, 2019 $4,925
 $417
 $5,342
 $997
 $62
 $1,059
 $876
 $7,277
 Nine Months Ended September 30, 2018 Six Months Ended June 30, 2019
 Credit Card Consumer Banking       Credit Card Consumer Banking    
(Dollars in millions) Domestic Card International Card Businesses Total Credit Card Auto 
Home
Loan
(3)
 Retail
Banking
 Total
Consumer
Banking
 Commercial Banking 
Other(3)
 Total Domestic Card International Card Businesses Total Credit Card Auto Retail Banking Total Consumer Banking Commercial Banking Total
Allowance for loan and lease losses:                                    
Balance as of December 31, 2017 $5,273
 $375
 $5,648
 $1,119
 $58
 $65
 $1,242
 $611
 $1
 $7,502
Balance as of December 31, 2018 $5,144
 $391
 $5,535
 $990
 $58
 $1,048
 $637
 $7,220
Charge-offs (4,649) (383) (5,032) (1,250) 
 (64) (1,314) (76) (7) (6,429) (3,232) (261) (3,493) (850) (44) (894) (43) (4,430)
Recoveries(1)
 1,068
 190
 1,258
 617
 1
 13
 631
 37
 1
 1,927
 698
 111
 809
 492
 9
 501
 13
 1,323
Net charge-offs (3,581) (193) (3,774) (633) 1
 (51) (683) (39) (6) (4,502) (2,534) (150) (2,684) (358) (35) (393) (30) (3,107)
Provision (benefit) for loan and lease losses 3,424
 234
 3,658
 499
 (6) 45
 538
 85
 (49) 4,232
Provision for loan and lease losses 2,315
 169
 2,484
 365
 35
 400
 129
 3,013
Allowance build (release) for loan and lease losses (157) 41
 (116) (134) (5) (6) (145) 46
 (55) (270) (219) 19
 (200) 7
 
 7
 99
 (94)
Other changes(3)(2)
 
 (12) (12) 
 (53) (1) (54) (1) 54
 (13) 
 7
 7
 
 
 
 
 7
Balance as of September 30, 2018 5,116
 404
 5,520
 985
 
 58
 1,043
 656
 
 7,219
Balance as of June 30, 2019 4,925
 417
 5,342
 997
 58
 1,055
 736
 7,133
Reserve for unfunded lending commitments:                                    
Balance as of December 31, 2017 
 
 
 
 
 7
 7
 117
 
 124
Benefit for losses on unfunded lending commitments 
 
 
 
 
 (3) (3) (11) 
 (14)
Balance as of September 30, 2018 
 
 
 
 
 4
 4
 106
 
 110
Combined allowance and reserve as of September 30, 2018 $5,116
 $404
 $5,520
 $985
 $
 $62
 $1,047
 $762
 $
 $7,329
Balance as of December 31, 2018 
 
 
 
 4
 4
 118
 122
Provision for losses on unfunded lending commitments 
 
 
 
 
 
 22
 22
Balance as of June 30, 2019 
 
 
 
 4
 4
 140
 144
Combined allowance and reserve as of June 30, 2019 $4,925
 $417
 $5,342
 $997
 $62
 $1,059
 $876
 $7,277
__________
(1) 
The amount and timing of recoveries is impacted by our collection strategies, which are based on customer behavior and risk profile and include direct customer communications, repossession of collateral, the periodic sale of charged-offcharged off loans as well as additional strategies, such as litigation.
(2) 
Represents foreign currency translation adjustments and the net impact of loan transfers and sales where applicable.adjustments.
(3) 
In 2018,Concurrent with our adoption of the CECL standard in the first quarter of 2020, we sold all ofreclassified our consumer home loan portfolio.The impact included a benefitfinance charge and fee reserve to our allowance for credit losses, of $46 million in the second quarter of 2018 which was reflected in the Other category.with a corresponding increase to credit card loans held for investment.

 
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Allowance coverage ratios are calculated based on the allowance for loan and leasecredit losses for each specified portfolio segment divided by period-end loans held for investment within the specified loan category. Table 2730 presents the allowance coverage ratios as of SeptemberJune 30, 20192020 and December 31, 2018.2019.
Table 27:30: Allowance Coverage Ratios
 September 30, 2019 December 31, 2018 June 30, 2020 December 31, 2019
(Dollars in millions) Allowance for loan and lease losses 
Amount(1)
 Allowance coverage ratio Allowance for loan and lease losses 
Amount(1)
 Allowance coverage ratio Allowance for Credit Losses 
Amount(1)
 Allowance Coverage Ratio Allowance for Loan and Lease Losses 
Amount(1)
 Allowance Coverage Ratio
Credit Card $5,270
 $4,214
 125.04% $5,535
 $4,668
 118.56% $12,091
 $2,955
 409.20% $5,395
 $5,009
 107.70%
Consumer banking 1,007
 4,252
 23.68
 1,048
 4,360
 24.04
Commercial banking 760
 449
 169.14
 637
 312
 204.25
Consumer Banking 2,838
 2,323
 122.15
 1,038
 4,627
 22.42
Commercial Banking 1,903
 660
 288.41
 775
 448
 173.20
Total $7,037
 249,355
 2.82
 $7,220
 245,899
 2.94
 $16,832
 251,512
 6.69
 $7,208
 265,809
 2.71
__________
(1) 
Represents period-end 30+ day delinquent loans for our credit card and consumer banking loan portfolios, nonperforming loans for our commercial banking loan portfolio and total loans held for investment for the total ratio.
ratio.
Our allowance for loan and leasecredit losses decreasedincreased by $183 million$9.6 billion to $7.0$16.8 billion, and theour allowance coverage ratio decreasedincreased by 12398 basis points to 2.82%6.69% as of SeptemberJune 30, 20192020 from December 31, 2018 primarily2019, driven by anthe allowance release in our domestic credit card loan portfolio largely due to the strong economy, stable underlying credit performancebuild from expectations of economic worsening and the impactuncertainty as a result of the saleCOVID-19 pandemic as well as the adoption of certain partnership receivables.the CECL standard.
LIQUIDITY RISK PROFILE
We have established liquidity practices that are intended to ensure that we have sufficient asset-based liquidity to cover our funding requirements and maintain adequate reserves to withstand the potential impact of deposit attrition or diminished liquidity in the funding markets. In addition to our cash position, we maintain reserves in the form of available for sale securities, held to maturityinvestment securities and certain loans that are either readily-marketable or pledgeable.
Table 2831 below presents the composition of our liquidity reserves as of SeptemberJune 30, 20192020 and December 31, 2018.2019.
Table 28:31: Liquidity Reserves
(Dollars in millions) September 30, 2019 December 31, 2018 June 30, 2020 December 31, 2019
Cash and cash equivalents $17,120
 $13,186
 $55,818
 $13,407
Investment securities portfolio:    
Investment securities available for sale, at fair value 46,168
 46,150
 87,859
 79,213
Investment securities held to maturity, at fair value 35,264
 36,619
Total investment securities portfolio 81,432
 82,769
FHLB borrowing capacity secured by loans 10,619
 10,003
 11,425
 10,835
Outstanding FHLB advances and letters of credit secured by loans (229) (9,726) (159) (7,210)
Investment securities encumbered for Public Funds and others (5,377) (6,631) (5,797) (5,688)
Total liquidity reserves $103,565
 $89,601
 $149,146
 $90,557
Our liquidity reserves increased by $14.0$58.6 billion to $103.6$149.1 billion as of SeptemberJune 30, 20192020 from December 31, 20182019 primarily driven by a decrease in our FHLB advances outstanding and an increase in our cash and cash equivalents.balances throughout the second quarter of 2020 from deposit growth. See “MD&A—Risk Management” in our 20182019 Form 10-K for additional information on our management of liquidity risk.

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Liquidity Coverage Ratio
We are subject to the Liquidity Coverage Ratio Rule (“LCR Rule”) as implemented by the Federal Reserve and OCC. The LCR Rule requires us to calculate our LCR daily anddaily. It also requires the Company to publicly disclose, on a quarterly basis, ourits LCR, certain related quantitative liquidity metrics, and a qualitative discussion of ourits LCR. Our average LCR during the thirdsecond quarter of 20192020 was 146%, which exceeded the LCR Rule requirement of 100%. The calculation and the underlying components are based on our interpretations, expectations and assumptions of relevant regulations, as well as interpretations provided by our regulators, and are subject to change based on changes to future regulations and interpretations. Beginning on the Effective Date of the Tailoring Final Rules, we will be subject to a reduced LCR requirement, which we do not expect will have a significant impact on our publicly disclosed LCR. See “Part I—Part IItem 1. Business—BusinessSupervision and Regulation” in our 20182019 Form 10-K and “MD&A—Supervision and Regulation”Regulation” in our Quarterly Report on Form 10-Q for the period ended March 31, 2020 for additional information.

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Borrowing Capacity
We maintain a shelf registration with the U.S. Securities and Exchange Commission (“SEC”) so that we may periodically offer and sell an indeterminate aggregate amount of senior or subordinated debt securities, preferred stock, depositary shares, common stock, purchase contracts, warrants and units. There is no limit under this shelf registration to the amount or number of such securities that we may offer and sell, subject to market conditions. In addition, we also maintain a shelf registration that allows us to periodically offer and sell up to $25 billion of securitized debt obligations from our credit card loan securitization trust and a shelf registration that allows us to periodically offer and sell up to $20 billion from our auto loan securitization trusts.
In addition to our issuance capacity under the shelf registration statements, we also have access to FHLB advances and the Federal Reserve Discount Window. The ability to draw down fundingborrow utilizing these sources is based on membership status and the amount is dependent upon the Banks’ ability to post collateral. As of SeptemberJune 30, 2019,2020, we pledged both loans and securities to FHLB to secure a maximum borrowing capacity of $19.2$17.9 billion, of which $18.9$17.7 billion was still available to us to borrow. Our FHLB membership is supported by our investment in FHLB stock of $30 million and $415$328 million as of SeptemberJune 30, 20192020 and December 31, 2018,2019, respectively, which was determined in part based on our outstanding advances. As of SeptemberJune 30, 2019,2020, we pledged loans to secure a borrowing capacity of $5.8$22.2 billion under the Federal Reserve Discount Window. Our membership with the Federal Reserve is supported by our investment in Federal Reserve stock, totalingwhich totaled $1.3 billion as of both SeptemberJune 30, 20192020 and December 31, 2018.2019.
Funding
Our primary source of funding comes from deposits, as they are a stable and relatively low cost source of funding. In addition to deposits, we raise funding through the issuance of senior and subordinated notes, securitized debt obligations, brokered deposits, federal funds purchased, securities loaned or sold under agreements to repurchase, and FHLB advances secured by certain portions of our loan and securities portfolios. A key objective in our use of these markets is to maintain access to a diversified mix of wholesale funding sources. See “MD&A—Consolidated Balance Sheets AnalysisFunding Sources Composition” for additional information on our primary sources of funding.

 
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Deposits
Table 2932 provides a comparison of average balances, interest expense and average deposit interest rates for the thirdsecond quarter and first ninesix months of 20192020 and 2018.2019.
Table 29:32: Deposits Composition and Average Deposits Interest Rates
 Three Months Ended September 30, Three Months Ended June 30,
 2019 2018 2020 2019
(Dollars in millions) 
Average
Balance
 
Interest
Expense
 
Average
Deposits
Interest Rate
 
Average
Balance
 
Interest
Expense
 
Average
Deposits
Interest Rate
 
Average
Balance
 
Interest
Expense
 
Average
Deposits
Interest Rate
 
Average
Balance
 
Interest
Expense
 
Average
Deposits
Interest Rate
Interest-bearing checking accounts(1)
 $33,804
 $75
 0.87% $37,485
 $61
 0.64% $36,105
 $28
 0.31% $34,780
 $77
 0.89%
Saving deposits(2)
 154,442
 540
 1.39
 149,484
 422
 1.12
 180,103
 372
 0.83
 154,524
 526
 1.37
Time deposits less than $100,000 28,174
 197
 2.78
 25,350
 156
 2.44
 28,607
 138
 1.94
 26,214
 182
 2.78
Total interest-bearing core deposits 216,420
 812
 1.49
 212,319
 639
 1.19
 244,815
 538
 0.88
 215,518
 785
 1.46
Time deposits of $100,000 or more 15,643
 89
 2.25
 8,846
 42
 1.90
 16,441
 73
 1.77
 14,934
 85
 2.29
Foreign deposits 
 
 
 266
 
 0.45
Total interest-bearing deposits $232,063
 $901
 1.55
 $221,431
 $681
 1.23
 $261,256
 $611
 0.94
 $230,452
 $870
 1.51
 Nine Months Ended September 30, Six Months Ended June 30,
 2019 2018 2020 2019
(Dollars in millions) 
Average
Balance
 
Interest
Expense
 
Average
Deposits
Interest Rate
 
Average
Balance
 
Interest
Expense
 
Average
Deposits
Interest Rate
 
Average
Balance
 
Interest
Expense
 
Average
Deposits
Interest Rate
 
Average
Balance
 
Interest
Expense
 
Average
Deposits
Interest Rate
Interest-bearing checking accounts(1)
 $34,437
 $223
 0.86% $39,957
 $179
 0.60% $35,234
 $81
 0.46% $34,759
 $148
 0.86%
Saving deposits(2)
 154,168
 1,565
 1.36
 148,957
 1,135
 1.02
 171,082
 798
 0.94
 154,029
 1,025
 1.34
Time deposits less than $100,000 26,898
 555
 2.76
 25,416
 436
 2.29
 27,908
 295
 2.13
 26,249
 358
 2.75
Total interest-bearing core deposits 215,503
 2,343
 1.45
 214,330
 1,750
 1.09
 234,224
 1,174
 1.01
 215,037
 1,531
 1.44
Time deposits of $100,000 or more 14,542
 245
 2.25
 6,726
 91
 1.81
 16,961
 168
 1.99
 13,983
 156
 2.25
Foreign deposits 
 
 
 344
 1
 0.42
Total interest-bearing deposits $230,045
 $2,588
 1.50
 $221,400
 $1,842
 1.11
 $251,185
 $1,342
 1.07
 $229,020
 $1,687
 1.47
__________
(1) 
Includes negotiable order of withdrawal accounts.
(2) 
Includes money market deposit accounts.
The FDIC limits the acceptance of brokered deposits byto well-capitalized insured depository institutions and, with a waiver from the FDIC, byto adequately-capitalized institutions. COBNA and CONA were well-capitalized, as defined under the federal banking regulatory guidelines, as of SeptemberJune 30, 20192020 and December 31, 2018,2019, respectively. See “Part I—Part IItem 1. Business—BusinessSupervision and Regulation” in our 20182019 Form 10-K for additional information. We provide additional information on the composition of deposits underin “MD&A—Consolidated Balance Sheets AnalysisFunding Sources Composition” and in “Note 8—7—Deposits and Borrowings.”
Short-Term Borrowings and Long-Term Debt
We access the capital markets to meet our funding needs through the issuance of senior and subordinated notes, securitized debt obligations, and federal funds purchased and securities loaned or sold under agreements to repurchase. In addition, we may utilize short-term and long-term FHLB advances secured by certain of our investment securities, multifamily real estate loans, and commercial real estate loans.
Our short-term borrowings include those borrowings with an original contractual maturity of one year or less and do not include the current portion of long-term debt. The short-term borrowings, which consist of short-term FHLB advances and federal funds purchased, securities loaned or sold under agreements to repurchase, decreased by $8.9$6.7 billion to $464$573 million as of SeptemberJune 30, 20192020 from December 31, 20182019 driven by maturitiesrepayments of our short-term FHLB advances.

 
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Our long-term debt, which primarily consists of securitized debt obligations and senior and subordinated notes, and long-term FHLB advances, remained substantially flat at $49.7decreased by $4.1 billion to $44.3 billion as of SeptemberJune 30, 20192020 from December 31, 2018 as issuances were largely offset by maturities.2019 primarily due to the repurchase of a portion of our senior unsecured debt and net maturities in our credit card securitization program. We provide more information on our securitization activity in “Note 6—5—Variable Interest Entities and Securitizations.”
The following table summarizes issuances of securitized debt obligations, senior and subordinated notes, and FHLB advances and their respective maturities or redemptions for the thirdsecond quarter and first ninesix months of 20192020 and 2018.2019.
Table 30:33: Long-Term Funding
 Issuances Maturities/Redemptions Issuances Maturities/Redemptions
 Three Months Ended September 30, Three Months Ended September 30, Three Months Ended June 30, Three Months Ended June 30,
(Dollars in millions) 2019 2018 2019 2018 2020 2019 2020 2019
Securitized debt obligations $4,050
 
 $2,096
 $998
 $
 $1,123
 $1,383
 $3,537
Senior and subordinated notes 1,500
 
 2,844
 1,500
 2,000
 1,411
 5,592
 750
FHLB advances 
 $750
 
 251
 
 
 
 1
Total $5,550
 $750
 $4,940
 $2,749
 $2,000
 $2,534
 $6,975
 $4,288
 Issuances Maturities/Redemptions Issuances Maturities/Redemptions
 Nine Months Ended September 30, Nine Months Ended September 30, Six Months Ended June 30, Six Months Ended June 30,
(Dollars in millions) 2019 2018 2019 2018 2020 2019 2020 2019
Securitized debt obligations $6,673
 $1,000
 $6,222
 $2,248
 $1,250
 $2,623
 $3,593
 $4,126
Senior and subordinated notes 4,161
 5,250
 5,344
 4,100
 4,000
 2,661
 7,092
 2,500
FHLB advances 
 750
 251
 8,858
 
 
 
 251
Total $10,834
 $7,000
 $11,817
 $15,206
 $5,250
 $5,284
 $10,685
 $6,877
Credit Ratings
Our credit ratings impact our ability to access capital markets and our borrowing costs. Rating agencies base their ratings on numerous factors, including liquidity, capital adequacy, asset quality, quality of earnings and the probability of systemic support. Significant changes in these factors could result in different ratings.
Table 3134 provides a summary of the credit ratings for the senior unsecured long-term debt of Capital One Financial Corporation, COBNA and CONA as of SeptemberJune 30, 20192020 and December 31, 2018.2019.
Table 31:34: Senior Unsecured Long-Term Debt Credit Ratings
  SeptemberJune 30, 20192020 December 31, 20182019
  
Capital One
Financial
Corporation
 COBNA CONA 
Capital One
Financial
Corporation
 COBNA CONA
Moody’s Baa1 Baa1 Baa1 Baa1 Baa1 Baa1
S&P BBB BBB+ BBB+ BBB BBB+ BBB+
Fitch A- A- A- A- A- A-
As of October 28, 2019,July 23, 2020, Moody’s Investors Service (“Moody’s”), Standard & Poor’s (“S&P”), and Fitch Ratings (“Fitch”) have us on a stablenegative outlook.
MARKET RISK PROFILE
Market risk is the risk of economic loss in the value of our financial instruments due to changes in market factors. Our primary market risk exposures include interest rate risk, foreign exchange risk and commodity pricing risk. We are exposed to market risk primarily from the following operations and activities:
Traditional banking activities of deposit gathering and lending;

 
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Asset/liability management activities including the management of investment securities, short-term and long-term borrowings and derivatives;
Foreign operations in the U.K. and Canada within our Credit Card business; and
Customer accommodation activities within our Commercial Banking business.
We have enterprise-wide risk management policies and limits, approved by our Board of Directors, which govern our market risk management activities. Our objective is to manage our exposure to market risk in accordance with these policies and limits based on prevailing market conditions and long-term expectations. We provide additional information below about our primary sources of market risk, our market risk management strategies and the measures that we use to evaluate these exposures.
Interest Rate Risk
Interest rate risk represents exposure to financial instruments whose valuevalues vary with the level or volatility of interest rates. We are exposed to interest rate risk primarily from the differences in the timing between the maturities or re-pricing of assets and liabilities. We manage our interest rate risk primarily by entering into interest rate swaps and other derivative instruments, including caps, floors, options, futures and forward contracts.
We use various industry standard market risk measurement techniques and analyses to measure, assess and manage the impact of changes in interest rates on our net interest income and our economic value of equity and changes in foreign exchange rates on our non-dollar-denominated funding and non-dollar equity investments in foreign operations.
Net Interest Income Sensitivity
Our net interest income sensitivity measure estimates the impact on our projected 12-month baseline interest rate-sensitive revenue resulting from movements in interest rates. Interest rate-sensitive revenue consists of net interest income and certain components of other non-interest income significantly impacted by movements in interest rates, including changes in the fair value of freestanding interest rate derivatives. In addition to our existing assets and liabilities, we incorporate expected future business growth assumptions, such as loan and deposit growth and pricing, and plans for projected changes in our funding mix in our baseline forecast. In measuring the sensitivity of interest rate movements on our projected interest rate-sensitive revenue, we assume a hypothetical instantaneous parallel shift in the level of interest rates detailed in Table 3235 below. At the current level of interest rates, our interest rate sensitive revenue remains largely unchangedis expected to increase in mosthigher rate scenarios and decreasesdecrease modestly in lower rate scenarios. Our current sensitivity to upward shocks has increased relative to December 2019 mainly due to the decline in interest rates and the growth in deposits and cash that we experienced in the -100 basis points scenario.first half of 2020.
Economic Value of Equity
Our economic value of equity sensitivity measure estimates the impact on the net present value of our assets and liabilities, including derivative exposures, resulting from movements in interest rates. Our economic value of equity sensitivity measure is calculated based on our existing assets and liabilities, including derivatives, and does not incorporate business growth assumptions or projected balance sheet changes. Key assumptions used in the calculation include projecting rate sensitive prepayments for mortgage securities, loans and other assets, term structure modeling of interest rates, discount spreads, and deposit volume and pricing assumptions. In measuring the sensitivity of interest rate movements on our economic value of equity, we assume a hypothetical instantaneous parallel shift in the level of interest rates detailed in Table 3235 below. Our current economic value of equity sensitivity profile demonstrates that our economic value of equity generallyincreases in higher rate scenarios and decreases asin lower interest rate scenarios. Similar to the changes in net interest income sensitivity, our current economic value of equity sensitivity to upward shocks has also increased since December 2019 mainly due to the decline in interest rates decrease fromand the current levels.growth in deposits and cash that we experienced in the first half of 2020.

 
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Table 3235 shows the estimated percentage impact on our projected baseline net interest income and economic value of equity calculated under the methodology described above as of SeptemberJune 30, 20192020 and December 31, 2018. Due to decreases in interest rates since December 31, 2018, we lowered our maximum declining interest rate scenario to -100 basis point in our interest rate sensitivity analysis as of September 30, 2019. In instances where a declining interest rate scenario would result in a rate less than 0%, we assume a rate of 0% for that scenario.
Table 32:35: Interest Rate Sensitivity Analysis
 September 30,
2019
 December 31,
2018
 June 30,
2020
 December 31,
2019
Estimated impact on projected baseline net interest income:        
+200 basis points 0.9 % (0.8)% 7.6 % 1.8 %
+100 basis points 0.8
 (0.2) 5.3
 1.3
+50 basis points 0.6
 0.0
 2.7
 1.1
–50 basis points (0.9) (0.3) (1.4) (0.5)
–100 basis points (2.0) (1.0)
–150 basis points N/A
 (2.1)
–200 basis points N/A
 (3.7)
Estimated impact on economic value of equity:        
+200 basis points 0.4
 (7.1) 12.1
 (3.6)
+100 basis points 2.0
 (2.9) 10.5
 0.5
+50 basis points 1.7
 (1.2) 6.5
 0.8
–50 basis points (3.5) 0.2
 (10.5) (2.4)
–100 basis points (8.9) (0.8)
–150 basis points N/A
 (3.5)
–200 basis points N/A
 (8.0)
In addition to these industry standard measures, we continue to factor into our internal interest rate risk management decisions,also consider the potential impact of alternative interest rate scenarios, such as stressed rate shocks as well as steepening and flattening yield curve scenarios.scenarios in our internal interest rate risk management decisions.
Limitations of Market Risk Measures
The interest rate risk models that we use in deriving these measures incorporate contractual information, internally-developed assumptions and proprietary modeling methodologies, which project borrower and depositor behavior patterns in certain interest rate environments. Other market inputs, such as interest rates, market prices and interest rate volatility, are also critical components of our interest rate risk measures. We regularly evaluate, update and enhance these assumptions, models and analytical tools as we believe appropriate to reflect our best assessment of the market environment and the expected behavior patterns of our existing assets and liabilities.
There are inherent limitations in any methodology used to estimate the exposure to changes in market interest rates. The sensitivity analysis described above contemplates only certain movements in interest rates and is performed at a particular point in time based on the existing balance sheet and, in some cases, expected future business growth and funding mix assumptions. The strategic actions that management may take to manage our balance sheet may differ significantly from our projections, which could cause our actual earnings and economic value of equity sensitivities to differ substantially from the above sensitivity analysis.
For further information on our interest rate exposures, see “Note 9—8—Derivative Instruments and Hedging Activities.”
Foreign Exchange Risk
Foreign exchange risk represents exposure to changes in the values of current holdings and future cash flows denominated in other currencies. We are exposed to foreign exchange risk primarily from the intercompany funding denominated in the pound sterling (“GBP”) and the Canadian dollar (“CAD”) that we provide to our businesses in the U.K. and Canada and net equity investments in those businesses. We are also exposed to foreign exchange risk due to changes in the dollar-denominated value of future earnings and cash flows from our foreign operations and from our Euro-denominatedEuro (“EUR”)-denominated borrowings.

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Our non-dollar denominated intercompany funding and EUR-denominated borrowings expose our earnings to foreign exchange transaction risk. We manage these transaction risks by using forward foreign currency derivatives and cross-currency swaps to hedge our exposures. We measure our foreign exchange transaction risk exposures by applying a 1% U.S. dollar appreciation shock against the value of the non-dollar denominated intercompany funding and EUR-denominated borrowings and their related hedges, which shows the impact to our earnings from foreign exchange risk. Our intercompany funding outstanding was 672516 million GBP and 756761 million GBP as of SeptemberJune 30, 20192020 and December 31, 2018,2019, respectively, and 6.35.4 billion CAD and 6.56.6 billion CAD as of SeptemberJune 30, 20192020 and December 31, 2018,2019, respectively. Our EUR-denominated borrowings outstanding were 1.3 billion EUR and 1.2 billion EUR as of SeptemberJune 30, 2019.2020 and December 31, 2019, respectively.

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Our non-dollar equity investments in foreign operations expose usour balance sheet to translation risk in AOCI and our Accumulated other comprehensive income (“AOCI”) and capital ratios. We manage our AOCI exposure by entering into foreign currency derivatives designated as net investment hedges. We measure these exposures by applying a 30% U.S. dollar appreciation shock, which we believe approximates a significant adverse shock over a one-year time horizon, against the value of the net equity invested in our foreign operations net of related net investment hedges where applicable. Our gross equity exposures in our U.K. and Canadian operations were 1.6 billion GBP as of both SeptemberJune 30, 20192020 and December 31, 2018,2019, and 1.3 billion CAD and 1.21.4 billion CAD as of Septemberboth June 30, 20192020 and December 31, 2018, respectively.2019.
As a result of our derivative management activities, we believe our net exposure to foreign exchange risk is minimal.
Risk related to Customer Accommodation Derivatives
We offer interest rate, commodity and foreign currency derivatives as an accommodation to our customers within our Commercial Banking business. We offset the majority of the market risk of these customer accommodation derivatives by entering into offsetting derivatives transactions with other counterparties. We use value-at-risk (“VaR”) as the primary method to measure the market risk in our customer accommodation derivative activities on a daily basis. VaR is a statistical risk measure used to estimate the potential loss from movements observed in the recent market environment. We employ an historical simulation approach using the most recent 500 business days and use a 99 percent confidence level and a holding period of one business day. As a result of offsetting our customer exposures with other counterparties, we believe that our net exposure to market risk in our customer accommodation derivatives is minimal. For further information on our risk related to customer accommodation derivatives, see “Note 9—8—Derivative Instruments and Hedging Activities.”
London Interbank Offered Rate (“LIBOR”) Transition
On July 27, 2017, the U.K. Financial Conduct Authority, the regulator for the administration of LIBOR, announced that LIBOR would be transitioned as an interest rate benchmark and that it will no longer compel banks to contribute LIBOR data beyond December 31, 2021. It is unclear what the effect of any such changes may have on the markets for LIBOR-based financial instruments. In the U.S., the Federal Reserve Board and the Federal Reserve Bank of New York established the Alternative Reference Rates Committee (“ARRC”), a group of private market participants and ex-officio members representing banking and financial sector regulators. The ARRC has recommended the Secured Overnight Financing Rate (“SOFR”) as the preferred alternative rate for certain U.S. dollar derivative and cash instruments. While the ARRC has recommended SOFR as the replacement rate for LIBOR, there is acknowledgment that the development of a credit-sensitive element could be a complement to SOFR. It is unclear as to the likelihood and timing, but such a development would have impacts to our transition efforts.
We have exposures to LIBOR, including loans, derivative contracts, unsecured debt, instruments, investment securities,securitizations, vendor agreements and other instruments with attributes that are either directly or indirectly dependent on LIBOR. To facilitate an orderly transition from LIBOR, we have established a company-wide, cross-functional initiative to oversee and manage our transition away from LIBOR and other Interbank Offered Rates (“IBORs”) to alternative reference rates (“ARRs”). Ourrates. We have made progress on our transition effort includes but is not limited to:efforts as we:
implementingimplemented a robust governance framework and transition planning;
identifyingcompleted initial assessment of exposures in products, legal contracts, systems, models and processes;
included LIBOR transition language (“fallback language”) for new legal contracts/agreements; and
started issuing securities with SOFR-based features in 2020.
We also continue to focus our transition efforts on:
reviewing existing legal contracts/agreements and assessing fallback language impacts;
monitoring of our LIBOR exposure;
reviewing legal contracts and updating fallback language for new and existing agreements;
engaging with industry working groups, regulators, and our clients;
assessing internal operational readiness and risk management;
evaluatingimplementing necessary updates to our infrastructure including systems, models, valuation tools and processes;
engaging with our clients, industry working groups, and regulators; and
monitoring developments associated with LIBOR alternatives and industry practices related to LIBOR-indexed instruments.

 
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For a further discussion of the various risks we face in connection with the expected replacement of LIBOR on our operations, see “Part I—Part IItem 1A.Risk Factors—Fluctuations In Market Interest Rates Or Volatility In The Capital Markets Could Adversely Affect Our Income And Expense, The Value Of Assets And Obligations, Our Regulatory Capital, Cost Of Capital Or Liquidity”FactorsUncertainty regarding, and transition away from, LIBOR may adversely affect our business in our 20182019 Form 10-K.
SUPERVISION AND REGULATION
CapitalDividends and LiquidityStock Repurchases Update
On June 25, 2020, the Federal Reserve released the stress testing results for the 2020 CCAR cycle, including additional sensitivity analyses conducted due to the COVID-19 pandemic. The Federal Reserve has required all participating banks, including us, to update and resubmit their capital plans later this year. Pursuant to the Federal Reserve’s capital plan rule, a participating bank, such as us, is prohibited from making capital distributions without the prior approval of the Federal Reserve following an event requiring the resubmission of its capital plan. See “MD&A—Capital Management—Capital Planning and Regulatory Stress Testing” for more information.
Supplementary Leverage Ratio
In October 2019,April 2020, as part of the response to the COVID-19 pandemic, the Federal Reserve issued an interim final rule that temporarily excludes U.S. Treasury securities and deposits at Federal Reserve Banks from the calculation of the supplementary leverage ratio (“SLR”) for bank holding companies. These exclusions became effective on April 1, 2020, and will remain in effect through March 31, 2021. The SLR for the Company as of June 30, 2020 reflects these exclusions.
Subsequently, in May 2020, the Federal Banking Agencies releasedissued an interim final rule that provides an option for depository institutions to make similar exclusions to the calculation of the SLR. If a depository institution elects to make such exclusions, it must request prior approval from its primary federal banking regulator before making capital distributions, such as paying dividends to its parent company, for as long as the exclusions are in effect. Neither CONA nor COBNA elected to make such exclusions. Accordingly, the SLRs for CONA and COBNA presented in this Report do not reflect any such exclusions.
Derivatives Activities
Title VII of the Tailoring Final Rules that provideDodd-Frank Act establishes a regulatory framework for tailored applicationthe governance of the over-the-counter derivatives market, including swaps and security-based swaps and the registration of certain capital, liquidity,market participants as a swap dealer (an “SD”). CONA plans to register with the Commodity Futures Trading Commission (the “CFTC”) as an SD in the third quarter of this year. Registration as an SD subjects CONA to an enhanced and stress testing requirements across different categories of banking institutions. These categories are determined primarily by an institution’s asset size,heightened regulatory regime with adjustmentsrespect to a more stringent category possible if the institution exceeds certainits swaps and other risk-based thresholds. As a BHC with total consolidated assets of at least $250 billion that does not exceed any of the applicable risk-based thresholds, wederivatives activities. CONA will be a Category III institution under the Tailoring Final Rules. As such, beginning on the Effective Date, we will no longer be subject to the Basel III Advanced ApproachesOCC rules concerning capital and margin requirements for SDs, including the mandatory exchange of variation margin and initial margin with certain associated capital requirements, although wecounterparties. Additionally, as a provisionally registered SD, CONA will remain subject to the countercyclical capital buffer and supplementary leverage ratio, which are currently required only for Basel III Advanced Approaches institutions. Because we will not be subject to the Basel III Advanced Approaches,CFTC’s rules regarding business conduct standards, recordkeeping obligations, regulatory reporting and procedures relating to swaps trading. CONA’s swaps and other derivatives activities will not require it to register with the SEC as a security-based swap dealer.
We provided additional information on the Effective Date we will become subject to the Capital Simplification Rule finalizedour Supervision and Regulation in Julyour 2019 as describedForm 10-K under “Part IItem 1.BusinessSupervision and Regulation” and in our Quarterly Report on Form 10-Q for the period ended June 30, 2019March 31, 2020 under “MD&A—Supervision and Regulation” as those changes become effective.
Upon the Effective Date, because we will be a Category III institution with less than $75 billion in weighted average short-term wholesale funding, as defined by the rules, we will be subject to a reduced LCR requirement.
Please see “MD&ACapital Management” and “MD&A—Liquidity Risk Profilefor a more detailed discussion of the Tailoring Final Rules.
Nonbank Activities
In the third quarter of 2019, we acquired United Income, Inc., an SEC-registered investment adviser regulated under the Investment Advisers Act of 1940, and KippsDeSanto & Company, a registered broker-dealer regulated by the SEC and the Financial Industry Regulatory Authority.
We provided additional information on our Supervision and Regulation in our 2018 Form 10-K under “Part I—Item 1. Business—Supervision and Regulation” and our Quarterly Reports on Form 10-Q for the period ended March 31, 2019 and for the period ended June 30, 2019 under “MD&A—Supervision and Regulation.”
FORWARD-LOOKING STATEMENTS
From time to time, we have made and will make forward-looking statements, including those that discuss, among other things, strategies, goals, outlook or other non-historical matters; projections, revenues, income, returns, expenses, capital measures, capital allocation plans, accruals for claims in litigation and for other claims against us; earnings per share, efficiency ratio, operating efficiency ratio, or other financial measures for us; future financial and operating results; our plans, objectives, expectations and intentions; and the assumptions that underlie these matters.
To the extent that any such information is forward-looking, it is intended to fit within the safe harbor for forward-looking information provided by the Private Securities Litigation Reform Act of 1995.

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Numerous factors could cause our actual results to differ materially from those described in such forward-looking statements, including, among other things:
the impact of the COVID-19 pandemic and related public health measures on our business, financial condition and results of operations;
general economic and business conditions in the U.S., the U.K., Canada or our local markets, including conditions affecting employment levels, interest rates, tariffs, collateral values, consumer income, credit worthiness and confidence, spending and savings that may affect consumer bankruptcies, defaults, charge-offs and deposit activity;

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an increase or decrease in credit losses, including increases due to a worsening of general economic conditions in the credit environment, and the impact of inaccurate estimates or inadequate reserves;
compliance with financial, legal, regulatory, tax or accounting changes or actions, including the impacts of the Tax Act, the Dodd-Frank Act, and other regulations governing bank capital and liquidity standards;
our ability to manage effectively our capital and liquidity;
developments, changes or actions relating to any litigation, governmental investigation or regulatory enforcement action or matter involving us, including those relating to U.K. PPI;
the inability to sustain revenue and earnings growth;
increases or decreases in interest rates and uncertainty with respect to the interest rate environment;
uncertainty regarding, and transition away from, the London Interbank Offered Rate;
our ability to access the capital markets at attractive rates and terms to capitalize and fund our operations and future growth;
increases or decreases in our aggregate loan balances or the number of customers and the growth rate and composition thereof, including increases or decreases resulting from factors such as shifting product mix, amount of actual marketing expenses we incur and attrition of loan balances;
the amount and rate of deposit growth;
changes in deposit costs;
our ability to execute on our strategic and operational plans;
restructuring activities or other charges;
our response to competitive pressures;
changes in retail distribution strategies and channels, including the emergence of new technologies and product delivery systems;
our success in integrating acquired businesses and loan portfolios, and our ability to realize anticipated benefits from announced transactions and strategic partnerships;
the success of our marketing efforts in attracting and retaining customers;
changes in the reputation of, or expectations regarding, the financial services industry or us with respect to practices, products or financial condition;
any significant disruption in our operations or in the technology platforms on which we rely, including cybersecurity, business continuity and related operational risks, as well as other security failures or breaches of our systems or those of our customers, partners, service providers or other third parties;
the potential impact to our business, operations and reputation from, and expenses and uncertainties associated with, the Cybersecurity Incident we announced on July 29, 2019 and associated legal proceedings and other inquiries or

the potential impact to our business, operations and reputation from, and expenses and uncertainties associated with, the Cybersecurity Incident we announced on July 29, 2019 and associated legal proceedings and other inquiries or investigations, as discussed in “MD&A—Introduction—Cybersecurity Incident” and “Note 14—61
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investigations, as discussed in “MD&A—Introduction—Cybersecurity Incident” and “Note 13—Commitments, Contingencies, Guarantees and Others”;
our ability to maintain a compliance and technology infrastructure suitable for the nature of our business;
our ability to develop and adapt to rapid changes in digital technology to address the needs of our customers and comply with applicable regulatory standards, including compliance with data protection and privacy standards;
the effectiveness of our risk management strategies;
our ability to control costs, including the amount of, and rate of growth in, our expenses as our business develops or changes or as it expands into new market areas;

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the extensive use, reliability and accuracy of the models and data we rely on in our business;on;
our ability to recruit and retain talented and experienced personnel;
the impact from, and our ability to respond to, natural disasters and other catastrophic events;
changes in the labor and employment markets;
fraud or misconduct by our customers, employees, business partners or third parties;
merchants’ increasing focus on the fees charged by credit card networks; and
other risk factors identified from time to time in our public disclosures, including in the reports that we file with the SEC.
We expect that the effects of the COVID-19 pandemic will heighten the risks associated with many of these factors.
Forward-looking statements often use words such as “will,” “anticipate,” “target,” “expect,” “estimate,” “intend,” “plan,” “goal,” “believe,” “forecast,” “outlook” or other words of similar meaning. Any forward-looking statements made by us or on our behalf speak only as of the date they are made or as of the date indicated, and we do not undertake any obligation to update forward-looking statements as a result of new information, future events or otherwise. For additional information on factors that could materially influence forward-looking statements included in this Report, see the risk factors set forth under “Part I—Part IItem 1A. Risk Factors” in our 20182019 Form 10-K and the risk factors set forth under “Part II—Part IIItem 1A. Risk Factors” in our Quarterly Report on Form 10-Q for the period ended June 30, 2019.March 31, 2020. You should carefully consider the factors discussed above, and in our Risk Factors or other disclosure, in evaluating these forward-looking statements.

 
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SUPPLEMENTAL TABLE
Reconciliation of Non-GAAP Measures
The following non-GAAP measures consist of TCE, tangible assets and metrics computed using these amounts, which include tangible book value per common share, return on average tangible assets, return on average TCE and TCE ratio. We consider these metrics to be key financial performance measures that management uses in assessing capital adequacy and the level of returns generated. While these non-GAAP measures are widely used by investors, analysts and bank regulatory agencies to assess the capital position of financial services companies, they may not be comparable to similarly-titled measures reported by other companies. The following table presents reconciliations of these non-GAAP measures to the applicable amounts measured in accordance with GAAP.
Table AReconciliation of Non-GAAP Measures
(Dollars in millions, except as noted) September 30, 2019 December 31, 2018 June 30, 2020 December 31, 2019
Tangible Common Equity (Period-End)    
Tangible Common Equity (Period-End):    
Stockholders’ equity $58,235
 $51,668
 $56,045
 $58,011
Goodwill and intangible assets(1)
 (14,940) (14,941) (14,869) (14,932)
Noncumulative perpetual preferred stock (5,823) (4,360) (5,209) (4,853)
Tangible common equity $37,472
 $32,367
 $35,967
 $38,226
Tangible Common Equity (Quarterly Average)    
Tangible Common Equity (Quarterly Average):    
Stockholders’ equity $57,245
 $51,114
 $57,623
 $58,148
Goodwill and intangible assets(1)
 (14,908) (14,953) (14,880) (14,967)
Noncumulative perpetual preferred stock (4,678) (4,360) (5,209) (5,506)
Tangible common equity $37,659
 $31,801
 $37,534
 $37,675
Tangible Assets (Period-End)    
Tangible Assets (Period-End):    
Total assets $378,810
 $372,538
 $421,296
 $390,365
Goodwill and intangible assets(1)
 (14,940) (14,941) (14,869) (14,932)
Tangible assets $363,870
 $357,597
 $406,427
 $375,433
Tangible Assets (Quarterly Average)    
Tangible Assets (Quarterly Average):    
Total assets $374,905
 $365,243
 $411,075
 $383,162
Goodwill and intangible assets(1)
 (14,908) (14,953) (14,880) (14,967)
Tangible assets $359,997
 $350,290
 $396,195
 $368,195
Non-GAAP Ratio    
TCE(2)
 10.3% 9.1%
Non-GAAP Ratio:    
Tangible common equity(2)
 8.8% 10.2%
__________
(1) 
Includes impact of related deferred taxes.
(2) 
TCETangible common equity (“TCE”) ratio is a non-GAAP measure calculated based on TCE divided by tangible assets.

 
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Glossary and Acronyms
2019 Stock Repurchase Program: On June 27, 2019, we announced that our Board of Directors authorized the repurchase of up to $2.2 billion of shares of our common stock from the third quarter of 2019 through the end of the second quarter of 2020.
Annual Report: References to our “2018“2019 Form 10-K” or “2018“2019 Annual Report” are to our Annual Report on Form 10-K for the fiscal year ended December 31, 2018.2019.
Banks: Refers to COBNA and CONA.
Basel Committee: The Basel Committee on Banking Supervision.
Basel III Advanced Approaches: The Basel III Advanced Approaches is mandatory for those institutions with consolidated total assets of $250 billion or more or consolidated total on-balance sheet foreign exposure of $10 billion or more. The Basel III Capital Rule modified the Advanced Approaches version of Basel II to create the Basel III Advanced Approaches.
Basel III Capital Rule: The Federal Banking Agencies issued a rule in July 2013 implementing the Basel III capital framework developed by the Basel Committee as well as certain Dodd-Frank Act and other capital provisions.
Basel III Standardized Approach: The Basel III Capital Rule modified Basel I to create the Basel III Standardized Approach, which requires for Basel III Advanced Approaches banking organizations that have yet to exit parallel run to use the Basel III Standardized Approach to calculate regulatory capital, including capital ratios, subject to transition provisions.
Capital One or the Company: Capital One Financial Corporation and its subsidiaries.
The Coronavirus Aid, Relief, and Economic Security Act (“CARES Act”): This was signed into law on March 27, 2020, and among other provisions, authorizes a number of lending programs to support the flow of credit to consumers and businesses.
Carrying value (with respect to loans): The amount at which a loan is recorded on the consolidated balance sheets. For loans recorded at amortized cost, carrying value is the unpaid principal balance net of unamortized deferred loan origination fees and costs, and unamortized purchase premium or discount. For loans that are or have been on nonaccrual status, the carrying value is also reduced by any net charge-offs that have been recorded and the amount of interest payments applied as a reduction of principal under the cost recovery method. For credit card loans, the carrying value also includes interest that has been billed to the customer. For loans classified ascustomer, net of any related reserves. Loans held for sale carryingare recorded at either fair value is(if we elect the fair value option) or at the lower of carrying value as described in the sentences above,cost or fair value. For PCI loans, carrying value represents the present value of all expected cash flows including interest that has not yet been accrued, discounted at the effective interest rate, including any valuation allowance for impaired loans.
CECL: In June 2016, the Financial Accounting Standards Board (“FASB”) issued Accounting Standards Update (“ASU”) No. 2016-13, Financial Instruments—Credit Losses (Topic 326): Measurement of Credit Losses on Financial Instruments. This ASU requires an impairment model (known as the current expected credit loss (“CECL”) model) that is based on expected rather than incurred losses, with an anticipated result of more timely loss recognition. This guidance iswas effective for us on January 1, 2020.
COBNA: Capital One Bank (USA), National Association, one of our fully owned subsidiaries, which offers credit and debit card products, other lending products and deposit products.
Common equity Tier 1 capital: Calculated as the sum of common equity, related surplus and retained earnings, and accumulated other comprehensive income net of applicable phase-ins, less goodwill and intangibles net of associated deferred tax liabilities and applicable phase-ins, less other deductions, as defined by regulators.
CONA: Capital One, National Association, one of our fully owned subsidiaries, which offers a broad spectrum of banking products and financial services to consumers, small businesses and commercial clients.
Credit risk: The risk of loss from an obligor’s failure to meet the terms of any contract or otherwise fail to perform as agreed.
Cybersecurity Incident: The unauthorized access by an outside individual who obtained certain types of personal information relating to people who had applied for our credit card products and to our credit card customers that we announced on July 29, 2019.
Derivative: A contract or agreement whose value is derived from changes in interest rates, foreign exchange rates, prices of securities or commodities, credit worthiness for credit default swaps or financial or commodity indices.
Discontinued operations: The operating results of a component of an entity, as defined by Accounting Standards Codification (“ASC”) 205, that are removed from continuing operations when that component has been disposed of or it is management’s intention to sell the component.

 
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Dodd-Frank Wall Street Reform and Consumer Protection Act (“Dodd-Frank Act”): Regulatory reform legislation signed into law on July 21, 2010. This law broadly affects the financial services industry and contains numerous provisions aimed at strengthening the sound operation of the financial services sector.
Exchange Act: The Securities Exchange Act of 1934, as amended.
eXtensible Business Reporting Language (“XBRL”): A language for the electronic communication of business and financial data.
Federal Banking Agencies: The Federal Reserve, Office of the Comptroller of the Currency and Federal Deposit Insurance Corporation.
Federal Reserve: The Board of Governors of the Federal Reserve System.
FICO score: A measure of consumer credit risk provided by credit bureaus, typically produced from statistical modeling software created by FICO (formerly known as “Fair Isaac Corporation”) utilizing data collected by the credit bureaus.
Foreign currency derivative contracts: An agreement to exchange contractual amounts of one currency for another currency at one or more future dates.
Foreign exchange contracts: Contracts that provide for the future receipt or delivery of foreign currency at previously agreed-upon terms.
GSE or Agency: A government-sponsored enterprise or agency is a financial services corporation created by the United States Congress. Examples of U.S. government agencies include Federal National Mortgage Association (“Fannie Mae”), Federal Home Loan Mortgage Corporation (“Freddie Mac”), Government National Mortgage Association (“Ginnie Mae”) and the Federal Home Loan Banks (“FHLB”).
Impaired loans: A loan is considered impaired when, based on current information and events, it is probable that we will not be able to collect all amounts due from the borrower in accordance with the original contractual terms of the loan.
Interest rate sensitivity: The exposure to interest rate movements.
Interest rate swaps: Contracts in which a series of interest rate flows in a single currency are exchanged over a prescribed period. Interest rate swaps are the most common type of derivative contract that we use in our asset/liability management activities.
Investment grade: Represents Moody’s long-term rating of Baa3 or better; and/or a Standard & Poor’s or DBRS long-term rating of BBB- or better; or if unrated, an equivalent rating using our internal risk ratings. Instruments that fall below these levels are considered to be non-investment grade.
Investor entities: Entities that invest in community development entities (“CDE”) that provide debt financing to businesses and non-profit entities in low-income and rural communities.
LCR Rule: In September 2014, the Federal Banking Agencies issued final rules implementing the Basel III Liquidity Coverage Ratio in the United States. The LCR is calculated by dividing the amount of an institution’s high quality, unencumbered liquid assets by its estimated net cash outflow, as defined and calculated in accordance with Finalthe LCR Rule.
Leverage ratio: Tier 1 capital divided by average assets after certain adjustments, as defined by the regulators.
Liquidity risk: The risk that the Company will not be able to meet its future financial obligations as they come due, or invest in future asset growth because of an inability to obtain funds at a reasonable price within a reasonable time period.
Loan-to-value (“LTV”) ratio: The relationship, expressed as a percentage, between the principal amount of a loan and the appraised value of the collateral securing the loan.
Managed presentation: A non-GAAP presentation of financial results that includes reclassifications to present revenue on a fully taxable-equivalent basis. Management uses this non-GAAP financial measure at the segment level, because it believes this provides information to enable investors to understand the underlying operational performance and trends of the particular business segment and facilitates a comparison of the business segment with the performance of competitors.
Market risk: The risk that an institution’s earnings or the economic value of equity could be adversely impacted by changes in interest rates, foreign exchange rates or other market factors.
Master netting agreement:arrangements: An agreement between two counterparties that have multiple contracts with each other that provides for the net settlement of all contracts through a single payment in the event of default or termination of any one contract.

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Mortgage-backed security (“MBS”):An asset-backed security whose cash flows are backed by the principal and interest payments of a set of mortgage loans.

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Mortgage servicing rights (“MSRs”): The right to service a mortgage loan when the underlying loan is sold or securitized. Servicing includes collections for principal, interest and escrow payments from borrowers and accounting for and remitting principal and interest payments to investors.
Net charge-off rate: Represents (annualized) net charge-offs divided by average loans held for investment for the period.
Net interest margin: The result of dividingRepresents (annualized) net interest income divided by average interest-earning assets.assets for the period.
Nonperforming loans: Generally include loans that have been placed on nonaccrual status. We also do not report loans classified as held for sale as nonperforming.
Option-ARM loans: The option-ARM real estate loan product is an adjustable-rate mortgage (“ARM”) loan that initially provides the borrower with the monthly option to make a fully-amortizing, interest-only or minimum fixed payment. After the initial payment option period, usually five years, the recalculated minimum payment represents a fully-amortizing principal and interest payment that would effectively repay the loan by the end of its contractual term.
Other-than-temporary impairment (“OTTI”): An impairment charge taken on a security whose fair value has fallen below the carrying value on the balance sheet and whose value is not expected to recover through the holding period of the security.
Public Funds deposits: Deposits that are derived from a variety of political subdivisions such as school districts and municipalities.
Purchased credit-impaired (“PCI”) loans: Loans acquired in a business combination that were recorded at fair value at acquisition and subsequently accounted for based on cash flows expected to be collected in accordance with ASC 310-30, Loans and Debt Securities Acquired with Deteriorated Credit Quality.
Purchase volume: Consists of purchase transactions, net of returns, for the period, and excludes cash advance and balance transfer transactions.
Rating agency: An independent agency that assesses the credit quality and likelihood of default of an issue or issuer and assigns a rating to that issue or issuer.
Recorded investment: The amount of the investment in a loan which includes any direct write-down of the investment.
Repurchase agreement: An instrument used to raise short-term funds whereby securities are sold with an agreement for the seller to buy back the securities at a later date.
Restructuring charges: Charges associated with the realignment of resources supporting various businesses, primarily consisting of severance and related benefits pursuant to our ongoing benefit programs and impairment of certain assets related to business locations and activities being exited.
Return on average assets: Calculated based on income from continuing operations, net of tax, for the period divided by average total assets for the period.
Return on average common equity: Calculated based on (i) income from continuing operations, net of tax; (ii) less dividends and undistributed earnings allocated to participating securities; (iii) less preferred stock dividends, for the period, divided by average common equity. Our calculation of return on average common equity may not be comparable to similarly-titled measures reported by other companies.
Return on average tangible common equity: A non-GAAP financial measure calculated based on (i) income from continuing operations, net of tax; (ii) less dividends and undistributed earnings allocated to participating securities; (iii) less preferred stock dividends, for the period, divided by average tangible common equity. Our calculation of return on average tangible common equity may not be comparable to similarly-titled measures reported by other companies.
Risk-weighted assets: On- and off-balance sheet assets that are assigned to one of several broad risk categories and weighted by factors representing their risk and potential for default.
Securitized debt obligations: A type of asset-backed security and structured credit product constructed from a portfolio of fixed-income assets.
Subprime: For purposes of lending in our Credit Card business, we generally consider FICO scores of 660 or below, or other equivalent risk scores, to be subprime. For purposes of auto lending in our Consumer Banking business, we generally consider FICO scores of 620 or below to be subprime.

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Tailoring Final Rules: In October 2019, the Federal Banking Agencies released final rules that provide for tailored application of certain capital, liquidity and stress testingstress-testing requirements across different categories of banking institutions. As a bank holding company with total consolidated assets of at least $250 billion that does not exceed any of the applicable risk-based thresholds, we will beare a Category III institution under the Tailoring Final Rules.
Tangible common equity (“TCE”):equity: A non-GAAP financial measure. Common equity less goodwill and intangible assets adjusted for deferred tax liabilities associated with non-tax deductible intangible assets and tax deductible goodwill.
Tax Act: The Act to provide for reconciliation pursuant to titles II and V of the concurrent resolution on the budget for fiscal year 2018 enacted on December 22, 2017.
Troubled debt restructuring (“TDR”): A TDR is deemed to occur when the contractual terms of a loan agreement are modified by granting a concession to a borrower that is experiencing financial difficulty.
Unfunded commitments: Legally binding agreements to provide a defined level of financing until a specified future date.
U.K. PPI Reserve: U.K. payment protection insurance customer refund reserve.
U.S. GAAP: Accounting principles generally accepted in the United States of America. Accounting rules and conventions defining acceptable practices in preparing financial statements in the U.S.


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Variable interest entity (“VIE”): An entity that (i) lacks enough equity investment at risk to permit the entity to finance its activities without additional financial support from other parties; (ii) has equity owners that lack the right to make significant decisions affecting the entity’s operations; and/or (iii) has equity owners that do not have an obligation to absorb or the right to receive the entity’s losses or return.
Walmart acquisition: On October 11, 2019, we completed the acquisition of the existing portfolio of Walmart’s cobrand and private label credit card receivables.

 
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Acronyms
AML: Anti-money laundering
AOCI: Accumulated other comprehensive income
ARM:Adjustable rate mortgage
ARRC: Alternative Reference Rates Committee
ASU: Accounting Standards Update
ASC: Accounting Standards Codification
BHC: Bank holding company
bps: Basis points
CAD: Canadian dollar
CCAR: Comprehensive Capital Analysis and Review
CCP: Central Counterparty Clearinghouse, or Central Clearinghouse
CDE: Community development entities
CECL: Current expected credit loss
CEO:CFTC: Chief Executive Officer
CFPB: Consumer Financial Protection BureauCommodity Futures Trading Commission
CMBS: Commercial mortgage-backed securities
CME: Chicago Mercantile Exchange
COEP: Capital One (Europe) plc
COF: Capital One Financial Corporation
CVA: Credit valuation adjustment
DVA: Debit valuation adjustment
EUR: Euro
Fannie Mae: Federal National Mortgage Association
FASB: Financial Accounting Standards Board
FCA: U.K. Financial Conduct Authority
FCM: Futures commission merchant
FDIC: Federal Deposit Insurance Corporation
FFIEC: Federal Financial Institutions Examination Council
FHLB: Federal Home Loan Banks
FinCEN: Financial Crimes Enforcement Network
Fitch: Fitch Ratings
FOS: Financial Ombudsman Service
Freddie Mac: Federal Home Loan Mortgage Corporation
FVC: Fair Value Committee
GAAP: Generally accepted accounting principles in the U.S.
GBP: Great British pound
Ginnie Mae: Government National Mortgage Association
GSE or Agency: Government-sponsored enterprise
IBOR: Interbank Offered Rate
IRM: Independent Risk Management
LCH: LCH Group
LCR: Liquidity coverage ratio
LIBOR: London Interbank Offered Rate
MDL: Multi-district litigation

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Moody’s: Moody’s Investors Service
MSRs: Mortgage servicing rights
OCC: Office of the Comptroller of the Currency
OCI: Other comprehensive income

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OTC: Over-the-counter
OTTI: Other-than-temporary impairment
PCA: Prompt corrective action
PCD: Purchased credit-deteriorated
PCI: Purchased credit-impaired
PCCR: Purchased credit card relationship
PPI: Payment protection insurance
PPP: Paycheck Protection Program
RMBS: Residential mortgage-backed securities
RSU: Restricted stock unit
S&P: Standard & Poor’s
SD: Swap dealer
SEC: U.S. Securities and Exchange Commission
SLR: Supplementary leverage ratio
SOFR: Secured Overnight Financing Rate
TCE: Tangible common equity
TDR: Troubled debt restructuring
U.K.: United Kingdom
U.S.: United States of America
VAC: Valuations Advisory Committee

 
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CAPITAL ONE FINANCIAL CORPORATION
CONSOLIDATED STATEMENTS OF INCOME (UNAUDITED)

  Three Months Ended September 30, Nine Months Ended September 30,
(Dollars in millions, except per share-related data) 2019 2018 2019 2018
Interest income:        
Loans, including loans held for sale $6,429
 $6,247
 $19,180
 $18,370
Investment securities 583
 593
 1,867
 1,584
Other 63
 55
 196
 174
Total interest income 7,075
 6,895
 21,243
 20,128
Interest expense:        
Deposits 901
 681
 2,588
 1,842
Securitized debt obligations 123
 127
 405
 358
Senior and subordinated notes 299
 288
 923
 828
Other borrowings 15
 13
 53
 45
Total interest expense 1,338
 1,109
 3,969
 3,073
Net interest income 5,737
 5,786
 17,274
 17,055
Provision for credit losses 1,383
 1,268
 4,418
 4,218
Net interest income after provision for credit losses 4,354
 4,518
 12,856
 12,837
Non-interest income:        
Interchange fees, net 790
 714
 2,368
 2,080
Service charges and other customer-related fees 283
 410
 988
 1,233
Net securities gains (losses) 5
 (196) 44
 (189)
Other 144
 248
 492
 884
Total non-interest income 1,222
 1,176
 3,892
 4,008
Non-interest expense:        
Salaries and associate benefits 1,605
 1,432
 4,736
 4,382
Occupancy and equipment 519
 515
 1,533
 1,508
Marketing 501
 504
 1,564
 1,343
Professional services 314
 275
 919
 719
Communications and data processing 312
 311
 944
 934
Amortization of intangibles 25
 44
 84
 131
Other 596
 692
 1,542
 1,753
Total non-interest expense 3,872
 3,773
 11,322
 10,770
Income from continuing operations before income taxes 1,704
 1,921
 5,426
 6,075
Income tax provision 375
 420
 1,071
 1,314
Income from continuing operations, net of tax 1,329
 1,501
 4,355
 4,761
Income (loss) from discontinued operations, net of tax 4
 1
 15
 (7)
Net income 1,333
 1,502
 4,370
 4,754
Dividends and undistributed earnings allocated to participating securities (10) (9) (34) (32)
Preferred stock dividends (53) (53) (185) (185)
Net income available to common stockholders $1,270
 $1,440
 $4,151
 $4,537
Basic earnings per common share:        
Net income from continuing operations $2.70
 $3.01
 $8.80
 $9.40
Income (loss) from discontinued operations 0.01
 0.00
 0.03
 (0.01)
Net income per basic common share $2.71
 $3.01
 $8.83
 $9.39
Diluted earnings per common share:        
Net income from continuing operations $2.68
 $2.99
 $8.76
 $9.33
Income (loss) from discontinued operations 0.01
 0.00
 0.03
 (0.01)
Net income per diluted common share $2.69
 $2.99
 $8.79
 $9.32

See Notes to Consolidated Financial Statements.
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CAPITAL ONE FINANCIAL CORPORATION
CONSOLIDATED STATEMENTS OF COMPREHENSIVE INCOME (UNAUDITED)

  Three Months Ended September 30, Nine Months Ended September 30,
(Dollars in millions) 2019 2018 2019 2018
Net income $1,333
 $1,502
 $4,370
 $4,754
Other comprehensive income (loss), net of tax:        
Net unrealized gains (losses) on securities available for sale 100
 (23) 664
 (673)
Net changes in securities held to maturity 8
 8
 20
 441
Net unrealized gains (losses) on hedging relationships 189
 (81) 1,003
 (512)
Foreign currency translation adjustments (12) 13
 33
 (4)
Other (2) (1) (4) (2)
Other comprehensive income (loss), net of tax 283
 (84) 1,716
 (750)
Comprehensive income $1,616
 $1,418
 $6,086
 $4,004


See Notes to Consolidated Financial Statements.
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CAPITAL ONE FINANCIAL CORPORATION
CONSOLIDATED BALANCE SHEETS (UNAUDITED)

(Dollars in millions, except per share-related data) September 30,
2019
 December 31,
2018
Assets:    
Cash and cash equivalents:    
Cash and due from banks $4,452
 $4,768
Interest-bearing deposits and other short-term investments 12,668
 8,418
Total cash and cash equivalents 17,120
 13,186
Restricted cash for securitization investors 417
 303
Investment securities:    
Securities available for sale 46,168
 46,150
Securities held to maturity 33,894
 36,771
Total investment securities 80,062
 82,921
Loans held for investment:    
Unsecuritized loans held for investment 215,892
 211,702
Loans held in consolidated trusts 33,463
 34,197
Total loans held for investment 249,355
 245,899
Allowance for loan and lease losses (7,037) (7,220)
Net loans held for investment 242,318
 238,679
Loans held for sale, at lower of cost or fair value 1,245
 1,192
Premises and equipment, net 4,311
 4,191
Interest receivable 1,627
 1,614
Goodwill 14,624
 14,544
Other assets 17,086
 15,908
Total assets $378,810
 $372,538
     
Liabilities:    
Interest payable $370
 $458
Deposits:    
Non-interest-bearing deposits 23,064
 23,483
Interest-bearing deposits 234,084
 226,281
Total deposits 257,148
 249,764
Securitized debt obligations 18,910
 18,307
Other debt:    
Federal funds purchased and securities loaned or sold under agreements to repurchase 464
 352
Senior and subordinated notes 30,682
 30,826
Other borrowings 93
 9,420
Total other debt 31,239
 40,598
Other liabilities 12,908
 11,743
Total liabilities 320,575
 320,870
Commitments, contingencies and guarantees (see Note 14) 
  
Stockholders’ equity:    
Preferred stock (par value $.01 per share; 50,000,000 shares authorized; 5,975,000 and 4,475,000 shares issued and outstanding as of September 30, 2019 and December 31, 2018, respectively) 0
 0
Common stock (par value $.01 per share; 1,000,000,000 shares authorized; 672,084,002 and 667,969,069 shares issued as of September 30, 2019 and December 31, 2018, respectively, 465,720,986 and 467,717,306 shares outstanding as of September 30, 2019 and December 31, 2018, respectively) 7
 7
Additional paid-in capital, net 33,826
 32,040
Retained earnings 39,476
 35,875
Accumulated other comprehensive income (loss) 453
 (1,263)
Treasury stock, at cost (par value $.01 per share; 206,363,016 and 200,251,763 shares as of September 30, 2019 and December 31, 2018, respectively) (15,527) (14,991)
Total stockholders’ equity 58,235
 51,668
Total liabilities and stockholders’ equity $378,810
 $372,538

See Notes to Consolidated Financial Statements.
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CAPITAL ONE FINANCIAL CORPORATION
CONSOLIDATED STATEMENTS OF CHANGES IN STOCKHOLDERS’ EQUITY (UNAUDITED)

(Dollars in millions) Preferred Stock Common Stock 
Additional
Paid-In
Capital
 Retained Earnings 
Accumulated
Other
Comprehensive
Income (Loss)
 
Treasury
Stock
 
Total
Stockholders’
Equity
Shares Amount Shares Amount 
Balance as of December 31, 2018 4,475,000
 $0
 667,969,069
 $7
 $32,040
 $35,875
 $(1,263) $(14,991) $51,668
Cumulative effects from adoption of new lease standard           (11)     (11)
Comprehensive income     

 
 

 1,412
 603
   2,015
Dividends—common stock(1)
     32,700
 0
 3
 (194)     (191)
Dividends—preferred stock           (52)   

 (52)
Purchases of treasury stock     

 

 

     (65) (65)
Issuances of common stock and restricted stock, net of forfeitures     2,641,635
 0
 52
       52
Exercises of stock options 

 
 5,000
 0
 0
       0
Compensation expense for restricted stock units and stock options         65
       65
Balance as of March 31, 2019 4,475,000
 $0
 670,648,404
 $7
 $32,160
 $37,030
 $(660) $(15,056) $53,481
Comprehensive income           1,625
 830
   2,455
Dividends—common stock(1)
     8,680
 0
 1
 (189)     (188)
Dividends—preferred stock           (80)     (80)
Purchases of treasury stock               (2) (2)
Issuances of common stock and restricted stock, net of forfeitures     745,017
 0
 46
       46
Exercises of stock options     4,000
 0
 0
       0
Compensation expense for restricted stock units and stock options         55
       55
Balance as of June 30, 2019 4,475,000
 $0
 671,406,101
 $7
 $32,262
 $38,386
 $170
 $(15,058) $55,767
Comprehensive income           1,333
 283
   1,616
Dividends—common stock(1)
     4,646
 0
 0
 (190)     (190)
Dividends—preferred stock           (53)     (53)
Purchases of treasury stock               (469) (469)
Issuances of common stock and restricted stock, net of forfeitures     673,255
 0
 55
       55
Exercises of stock options     0
 0
 0
       0
Issuances of preferred stock 1,500,000
 0
     1,463
       1,463
Compensation expense for restricted stock units and stock options         46
       46
Balance as of September 30, 2019 5,975,000
 $0
 672,084,002
 $7
 $33,826
 $39,476
 $453
 $(15,527) $58,235

(Dollars in millions) Preferred Stock Common Stock 
Additional
Paid-In
Capital
 Retained Earnings 
Accumulated
Other
Comprehensive
Income (Loss)
 
Treasury
Stock
 
Total
Stockholders’
Equity
Shares Amount Shares Amount 
Balance as of December 31, 2017 4,475,000
 $0
 661,724,927
 $7
 $31,656
 $30,700
 $(926) $(12,707) $48,730
Cumulative effects from adoption of new accounting standards           201
 (201)   0
Comprehensive income (loss)           1,346
 (472)   874
Dividends—common stock(1)
     22,467
 0
 2
 (199)     (197)
Dividends—preferred stock           (52)     (52)
Purchases of treasury stock               (273) (273)
Issuances of common stock and restricted stock, net of forfeitures     2,452,786
 0
 49
       49
Exercises of stock options and warrants     675,871
 0
 14
       14
Compensation expense for restricted stock awards, restricted stock units and stock options         58
       58
Balance as of March 31, 2018 4,475,000
 $0
 664,876,051
 $7
 $31,779
 $31,996
 $(1,599) $(12,980) $49,203
Comprehensive income (loss)           1,906
 (194)   1,712
Dividends—common stock(1)
     4,371
 0
 0
 (196)     (196)
Dividends—preferred stock           (80)     (80)
Purchases of treasury stock               (802) (802)
Issuances of common stock and restricted stock, net of forfeitures     571,514
 0
 41
       41
Exercises of stock options and warrants     403,835
 0
 6
       6
Compensation expense for restricted stock awards, restricted stock units and stock options         42
       42
Balance as of June 30, 2018 4,475,000
 $0
 665,855,771
 $7
 $31,868
 $33,626
 $(1,793) $(13,782) $49,926
Comprehensive income (loss)           1,502
 (84)   1,418
Dividends—common stock(1)
     4,196
 0
 1
 (192)     (191)
Dividends—preferred stock           (53)     (53)
Purchases of treasury stock               (571) (571)
Issuances of common stock and restricted stock, net of forfeitures     544,466
 0
 47
       47
Exercises of stock options and warrants     504,262
 0
 18
       18
Compensation expense for restricted stock awards, restricted stock units and stock options         44
       44
Balance as of September 30, 2018 4,475,000
 $0
 666,908,695
 $7
 $31,978
 $34,883
 $(1,877) $(14,353) $50,638
__________
(1)
We declared dividend per share on our common stock of $0.40 in the third quarter of 2019 and 2018, and $1.20 in the first nine months of 2019 and 2018.

See Notes to Consolidated Financial Statements.
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CAPITAL ONE FINANCIAL CORPORATION
CONSOLIDATED STATEMENTS OF CASH FLOWS (UNAUDITED)

  Nine Months Ended September 30,
(Dollars in millions) 2019 2018
Operating activities:    
Income from continuing operations, net of tax $4,355
 $4,761
Income (loss) from discontinued operations, net of tax 15
 (7)
Net income 4,370
 4,754
Adjustments to reconcile net income to net cash from operating activities:    
Provision for credit losses 4,418
 4,218
Depreciation and amortization, net 2,434
 1,721
Deferred tax provision (benefit) (72) 149
Net securities losses (gains) (44) 189
Gain on sales of loans (53) (539)
Stock-based compensation expense 175
 153
Other 0
 (51)
Loans held for sale:    
Originations and purchases (8,064) (6,285)
Proceeds from sales and paydowns 8,126
 5,707
Changes in operating assets and liabilities:    
Changes in interest receivable (13) 18
Changes in other assets 1,852
 (118)
Changes in interest payable (88) (22)
Changes in other liabilities (522) (856)
Net cash from operating activities 12,519
 9,038
Investing activities:    
Securities available for sale:    
Purchases (8,919) (11,136)
Proceeds from paydowns and maturities 6,099
 5,839
Proceeds from sales 4,226
 3,512
Securities held to maturity:    
Purchases (396) (16,373)
Proceeds from paydowns and maturities 3,209
 1,839
Loans:    
Net changes in loans held for investment (10,555) 9,646
Principal recoveries of loans previously charged off 1,947
 1,927
Net purchases of premises and equipment (631) (669)
Net cash from acquisition activities (85) 0
Net cash from other investing activities (781) (456)
Net cash from investing activities (5,886) (5,871)
     
  Nine Months Ended September 30,
(Dollars in millions) 2019 2018
Financing activities:    
Deposits and borrowings:    
Changes in deposits $7,072
 $3,667
Issuance of securitized debt obligations 6,656
 997
Maturities and paydowns of securitized debt obligations (6,222) (2,248)
Issuance of senior and subordinated notes and long-term FHLB advances 4,142
 5,977
Maturities and paydowns of senior and subordinated notes and long-term FHLB advances (5,595) (12,958)
Changes in other borrowings (8,964) 914
Common stock:    
Net proceeds from issuances 153
 137
Dividends paid (569) (584)
Preferred stock:    
Net proceeds from issuances 1,463
 0
Dividends paid (185) (185)
Purchases of treasury stock (536) (1,646)
Proceeds from share-based payment activities 0
 38
Net cash from financing activities (2,585) (5,891)
Changes in cash, cash equivalents and restricted cash for securitization investors 4,048
 (2,724)
Cash, cash equivalents and restricted cash for securitization investors, beginning of the period 13,489
 14,352
Cash, cash equivalents and restricted cash for securitization investors, end of the period $17,537
 $11,628
Supplemental cash flow information:    
Non-cash items:    
Net transfers from loans held for investment to loans held for sale $1,494
 $779
Interest paid 3,689
 2,881
Income tax paid 364
 375
  Three Months Ended June 30, Six Months Ended June 30,
(Dollars in millions, except per share-related data) 2020 2019 2020 2019
Interest income:        
Loans, including loans held for sale $5,820
 $6,383
 $12,362
 $12,751
Investment securities 482
 629
 1,012
 1,284
Other 16
 64
 53
 133
Total interest income 6,318
 7,076
 13,427
 14,168
Interest expense:        
Deposits 611
 870
 1,342
 1,687
Securitized debt obligations 56
 139
 155
 282
Senior and subordinated notes 180
 310
 419
 624
Other borrowings 11
 11
 26
 38
Total interest expense 858
 1,330
 1,942
 2,631
Net interest income 5,460
 5,746
 11,485
 11,537
Provision for credit losses 4,246
 1,342
 9,669
 3,035
Net interest income after provision for credit losses 1,214
 4,404
 1,816
 8,502
Non-interest income:        
Interchange fees, net 672
 820
 1,424
 1,578
Service charges and other customer-related fees 258
 352
 585
 705
Net securities gains 0
 15
 0
 39
Other 166
 191
 311
 348
Total non-interest income 1,096
 1,378
 2,320
 2,670
Non-interest expense:        
Salaries and associate benefits 1,704
 1,558
 3,331
 3,131
Occupancy and equipment 523
 521
 1,040
 1,014
Marketing 273
 546
 764
 1,063
Professional services 304
 314
 591
 605
Communications and data processing 308
 329
 610
 632
Amortization of intangibles 16
 29
 38
 59
Other 642
 482
 1,125
 946
Total non-interest expense 3,770
 3,779
 7,499
 7,450
Income (loss) from continuing operations before income taxes (1,460) 2,003
 (3,363) 3,722
Income tax provision (benefit) (543) 387
 (1,106) 696
Income (loss) from continuing operations, net of tax (917) 1,616
 (2,257) 3,026
Income (loss) from discontinued operations, net of tax (1) 9
 (1) 11
Net income (loss) (918) 1,625
 (2,258) 3,037
Dividends and undistributed earnings allocated to participating securities (1) (12) (4) (24)
Preferred stock dividends (90) (80) (145) (132)
Issuance cost for redeemed preferred stock 0
 0
 (22) 0
Net income (loss) available to common stockholders $(1,009) $1,533
 $(2,429) $2,881
Basic earnings per common share:        
Net income (loss) from continuing operations $(2.21) $3.24
 $(5.31) $6.11
Income from discontinued operations 0.00
 0.02
 0.00
 0.02
Net income (loss) per basic common share $(2.21) $3.26
 $(5.31) $6.13
Diluted earnings per common share:        
Net income (loss) from continuing operations $(2.21) $3.22
 $(5.31) $6.08
Income from discontinued operations 0.00
 0.02
 0.00
 0.02
Net income (loss) per diluted common share $(2.21) $3.24
 $(5.31) $6.10

See Notes to Consolidated Financial Statements.
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CAPITAL ONE FINANCIAL CORPORATION
NOTES TO CONSOLIDATED STATEMENTS OF COMPREHENSIVE INCOME (UNAUDITED)

  Three Months Ended June 30, Six Months Ended June 30,
(Dollars in millions) 2020 2019 2020 2019
Net income (loss) $(918) $1,625
 $(2,258) $3,037
Other comprehensive income (loss), net of tax:        
Net unrealized gains on securities available for sale 222
 272
 1,446
 564
Net unrealized gains on hedging relationships 57
 537
 1,431
 814
Foreign currency translation adjustments 23
 15
 (44) 45
Net changes in securities held to maturity 0
 6
 0
 12
Other 0
 0
 0
 (2)
Other comprehensive income, net of tax 302
 830
 2,833
 1,433
Comprehensive income (loss) $(616) $2,455
 $575
 $4,470


See Notes to Consolidated Financial Statements.
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CAPITAL ONE FINANCIAL CORPORATION
CONSOLIDATED BALANCE SHEETS (UNAUDITED)


(Dollars in millions, except per share-related data) June 30,
2020
 December 31,
2019
Assets:    
Cash and cash equivalents:    
Cash and due from banks $4,583
 $4,129
Interest-bearing deposits and other short-term investments 51,235
 9,278
Total cash and cash equivalents 55,818
 13,407
Restricted cash for securitization investors 740
 342
Securities available for sale (amortized cost of $84.7 billion and allowance for credit losses of $3 million as of June 30, 2020) 87,859
 79,213
Loans held for investment:    
Unsecuritized loans held for investment 222,310
 231,992
Loans held in consolidated trusts 29,202
 33,817
Total loans held for investment 251,512
 265,809
Allowance for credit losses (16,832) (7,208)
Net loans held for investment 234,680
 258,601
Loans held for sale ($668 million and $251 million carried at fair value at June 30, 2020 and December 31, 2019, respectively) 711
 400
Premises and equipment, net 4,324
 4,378
Interest receivable 1,574
 1,758
Goodwill 14,645
 14,653
Other assets 20,945
 17,613
Total assets $421,296
 $390,365
     
Liabilities:    
Interest payable $380
 $439
Deposits:    
Non-interest-bearing deposits 29,055
 23,488
Interest-bearing deposits 275,183
 239,209
Total deposits 304,238
 262,697
Securitized debt obligations 15,761
 17,808
Other debt:    
Federal funds purchased and securities loaned or sold under agreements to repurchase 573
 314
Senior and subordinated notes 28,481
 30,472
Other borrowings 85
 7,103
Total other debt 29,139
 37,889
Other liabilities 15,733
 13,521
Total liabilities 365,251
 332,354
Commitments, contingencies and guarantees (see Note 13) 

 

Stockholders’ equity:    
Preferred stock (par value $.01 per share; 50,000,000 shares authorized; 5,350,000 and 4,975,000 shares issued and outstanding as of June 30, 2020 and December 31, 2019, respectively) 0
 0
Common stock (par value $.01 per share; 1,000,000,000 shares authorized; 677,226,807 and 672,969,391 shares issued as of June 30, 2020 and December 31, 2019, respectively; 456,335,486 and 456,562,399 shares outstanding as of June 30, 2020 and December 31, 2019, respectively) 7
 7
Additional paid-in capital, net 33,556
 32,980
Retained earnings 35,361
 40,340
Accumulated other comprehensive income 3,981
 1,156
Treasury stock, at cost (par value $.01 per share; 220,891,321 and 216,406,992 shares as of June 30, 2020 and December 31, 2019, respectively) (16,860) (16,472)
Total stockholders’ equity 56,045
 58,011
Total liabilities and stockholders’ equity $421,296
 $390,365

See Notes to Consolidated Financial Statements.
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CAPITAL ONE FINANCIAL CORPORATION
CONSOLIDATED STATEMENTS OF CHANGES IN STOCKHOLDERS’ EQUITY (UNAUDITED)

(Dollars in millions) Preferred Stock Common Stock 
Additional
Paid-In
Capital
 Retained Earnings 
Accumulated
Other
Comprehensive
Income (Loss)
 
Treasury
Stock
 
Total
Stockholders’
Equity
Shares Amount Shares Amount 
Balance as of December 31, 2019 4,975,000
 $0
 672,969,391
 $7
 $32,980
 $40,340
 $1,156
 $(16,472) $58,011
Cumulative effects from adoption of the CECL standard           (2,184) (8)   (2,192)
Comprehensive income           (1,340) 2,531
   1,191
Dividends—common stock(1)
     23,213
 0
 2
 (187)     (185)
Dividends—preferred stock           (55)     (55)
Purchases of treasury stock               (386) (386)
Issuances of common stock and restricted stock, net of forfeitures     2,618,628
 0
 63
       63
Exercises of stock options     559,333
 0
 20
       20
Issuances of preferred stock 1,250,000
 0
     1,209
       1,209
Redemptions of preferred stock (875,000) 0
     (853) (22)     (875)
Compensation expense for restricted stock units and stock options         29
       29
Balance as of March 31, 2020 5,350,000
 $0
 676,170,565
 $7
 $33,450
 $36,552
 $3,679
 $(16,858) $56,830
Comprehensive income (loss)           (918) 302
   (616)
Dividends—common stock(1)
     6,521
 0
 0
 (183)     (183)
Dividends—preferred stock           (90)     (90)
Purchases of treasury stock               (2) (2)
Issuances of common stock and restricted stock, net of forfeitures     1,041,311
 0
 58
       58
Exercises of stock options     8,410
 0
 0
       0
Compensation expense for restricted stock units and stock options         48
       48
Balance as of June 30, 2020 5,350,000
 $0
 677,226,807
 $7
 $33,556
 $35,361
 $3,981
 $(16,860) $56,045


See Notes to Consolidated Financial Statements.
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CAPITAL ONE FINANCIAL CORPORATION
CONSOLIDATED STATEMENTS OF CHANGES IN STOCKHOLDERS’ EQUITY (UNAUDITED)

(Dollars in millions) Preferred Stock Common Stock 
Additional
Paid-In
Capital
 Retained Earnings 
Accumulated
Other
Comprehensive
Income (Loss)
 
Treasury
Stock
 
Total
Stockholders’
Equity
Shares Amount Shares Amount 
Balance as of December 31, 2018 4,475,000
 $0
 667,969,069
 $7
 $32,040
 $35,875
 $(1,263) $(14,991) $51,668
Cumulative effects from adoption of new lease standard           (11)     (11)
Comprehensive income           1,412
 603
   2,015
Dividends—common stock(1)
     32,700
 0
 3
 (194)     (191)
Dividends—preferred stock           (52)     (52)
Purchases of treasury stock               (65) (65)
Issuances of common stock and restricted stock, net of forfeitures     2,641,635
 0
 52
       52
Exercises of stock options     5,000
 0
 0
       0
Compensation expense for restricted stock units and stock options         65
       65
Balance as of March 31, 2019 4,475,000
 $0
 670,648,404
 $7
 $32,160
 $37,030
 $(660) $(15,056) $53,481
Comprehensive income           1,625
 830
   2,455
Dividends—common stock(1)
     8,680
 0
 1
 (189)     (188)
Dividends—preferred stock           (80)     (80)
Purchases of treasury stock               (2) (2)
Issuances of common stock and restricted stock, net of forfeitures     745,017
 0
 46
       46
Exercises of stock options     4,000
 0
 0
       0
Compensation expense for restricted stock units and stock options         55
       55
Balance as of June 30, 2019 4,475,000
 $0
 671,406,101
 $7
 $32,262
 $38,386
 $170
 $(15,058) $55,767
_________
(1)
We declared dividend per share on our common stock of $0.40 in the second quarter of 2020 and 2019, and $0.80 in the first six months of 2020 and 2019.



See Notes to Consolidated Financial Statements.
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CAPITAL ONE FINANCIAL CORPORATION
CONSOLIDATED STATEMENTS OF CASH FLOWS (UNAUDITED)

  Six Months Ended June 30,
(Dollars in millions) 2020 2019
Operating activities:    
Income (loss) from continuing operations, net of tax $(2,257) $3,026
Income (loss) from discontinued operations, net of tax (1) 11
Net income (loss) (2,258) 3,037
Adjustments to reconcile net income (loss) to net cash from operating activities:    
Provision for credit losses 9,669
 3,035
Depreciation and amortization, net 1,804
 1,585
Deferred tax benefit (1,574) (15)
Net securities losses (gains) 0
 (39)
Gain on sales of loans (11) (57)
Stock-based compensation expense 74
 129
Other (7) 0
Loans held for sale:    
Originations and purchases (4,347) (5,371)
Proceeds from sales and paydowns 4,002
 4,869
Changes in operating assets and liabilities:    
Changes in interest receivable 184
 70
Changes in other assets 954
 1,251
Changes in interest payable (59) (21)
Changes in other liabilities 783
 634
Net change from discontinued operations 1
 0
Net cash from operating activities 9,215
 9,107
Investing activities:    
Securities available for sale:    
Purchases (14,568) (5,674)
Proceeds from paydowns and maturities 9,113
 3,362
Proceeds from sales 144
 3,983
Securities held to maturity:    
Purchases 0
 (396)
Proceeds from paydowns and maturities 0
 1,657
Loans:    
Net changes in loans held for investment 9,797
 (3,395)
Principal recoveries of loans previously charged off 1,292
 1,323
Net purchases of premises and equipment (342) (396)
Net cash from other investing activities (377) (589)
Net cash from investing activities 5,059
 (125)
 

See Notes to Consolidated Financial Statements.
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CAPITAL ONE FINANCIAL CORPORATION
CONSOLIDATED STATEMENTS OF CASH FLOWS (UNAUDITED)

  Six Months Ended June 30,
(Dollars in millions) 2020 2019
Financing activities:    
Deposits and borrowings:    
Changes in deposits $41,234
 $4,513
Issuance of securitized debt obligations 1,248
 2,617
Maturities and paydowns of securitized debt obligations (3,593) (4,126)
Issuance of senior and subordinated notes and long-term FHLB advances 3,987
 2,646
Maturities and paydowns of senior and subordinated notes and long-term FHLB advances (7,156) (2,751)
Changes in other borrowings (6,759) (9,069)
Common stock:    
Net proceeds from issuances 121
 98
Dividends paid (368) (379)
Preferred stock:    
Net proceeds from issuances 1,209
 0
Dividends paid (145) (132)
Redemptions (875) 0
Purchases of treasury stock (388) (67)
Proceeds from share-based payment activities 20
 0
Net cash from financing activities 28,535
 (6,650)
Changes in cash, cash equivalents and restricted cash for securitization investors 42,809
 2,332
Cash, cash equivalents and restricted cash for securitization investors, beginning of the period 13,749
 13,489
Cash, cash equivalents and restricted cash for securitization investors, end of the period $56,558
 $15,821
Supplemental cash flow information:    
Non-cash items:    
Net transfers from (to) loans held for investment to (from) loans held for sale $(36) $1,428
Interest paid 2,088
 2,411
Income tax paid 137
 181

See Notes to Consolidated Financial Statements.
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NOTE 1—SUMMARY OF SIGNIFICANT ACCOUNTING POLICIES
The Company
Capital One Financial Corporation, a Delaware Corporation established in 1994 and headquartered in McLean, Virginia, is a diversified financial services holding company with banking and non-banking subsidiaries. Capital One Financial Corporation and its subsidiaries (the “Company”) offer a broad array of financial products and services to consumers, small businesses and commercial clients through digital channels, branches, the internetCafés and other distribution channels. As of SeptemberJune 30, 2019,2020, our principal subsidiaries included:
Capital One Bank (USA), National Association (“COBNA”), which offers credit and debit card products, other lending products and deposit products; and
Capital One, National Association (“CONA”), which offers a broad spectrum of banking products and financial services to consumers, small businesses and commercial clients.
The Company is hereafter collectively referred to as “we,” “us” or “our.” COBNA and CONA are collectively referred to as the “Banks.”
We also offer products outside of the United States of America (“U.S.”) principally through Capital One (Europe) plc (“COEP”), an indirect subsidiary of COBNA organized and located in the United Kingdom (“U.K.”), and through a branch of COBNA in Canada. COEP has authority, among other things, to provide credit card loans. Our branch of COBNA in Canada also has the authority to provide credit card loans.
Our principal operations are organized for management reporting purposes into 3 major business segments, which are defined primarily based on the products and services provided or the types of customer served: Credit Card, Consumer Banking and Commercial Banking. We provide details on our business segments, the integration of recent acquisitions, if any, into our business segments and the allocation methodologies and accounting policies used to derive our business segment results in “Note 13—12—Business Segments and Revenue from Contracts with Customers.”
Basis of Presentation and Use of Estimates
The accompanying unaudited interim consolidated financial statements have been prepared in accordance with generally accepted accounting principles in the U.S. (“U.S. GAAP”). The preparation of the consolidated financial statements in conformity with U.S. GAAP requires management to make estimates and assumptions that affect the amounts reported in the consolidated financial statements and in the related disclosures. These estimates are based on information available as of the date of the consolidated financial statements. While management makes its best judgments, actual amounts or results could differ from these estimates. In the opinion of management, all normal, recurring adjustments have been included for a fair statement of this interim financial information. Certain prior period amounts have been reclassified to conform to the current period presentation.
These unaudited interim consolidated financial statements should be read in conjunction with the audited consolidated financial statements, and related notes thereto, included in Capital One Financial Corporation’s 20182019 Annual Report on Form 10-K (“20182019 Form 10-K”).
Income Taxes
Our effective tax rates in the second quarter and first six months of 2020 were computed utilizing the estimated annual effective tax rate method and were driven by the relationship of our tax credits in proportion to our pre-tax earnings. We changed our methodology from the year-to-date method utilized in the first quarter of 2020 due to passage of time as we recorded two quarters of actual results that reduced forecast variability for the remainder of the year.
Significant Accounting Policies Impacted by our Adoption of the CECL Standard
In the first quarter of 2020, we adopted ASU No. 2016-13, Financial Instruments—Credit Losses (Topic 326): Measurement of Credit Losses on Financial Instruments (“CECL standard”) and updated the below significant accounting policies.

 
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CAPITAL ONE FINANCIAL CORPORATION
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS
Investment Securities
We classify securities as available for sale or held to maturity based on our investment strategy and management’s assessment of our intent and ability to hold the securities until maturity. We did not have any securities that were classified as held to maturity as of June 30, 2020.
We report securities available for sale on our consolidated balance sheets at fair value. The amortized cost of investment securities reflects the amount for which the security was acquired, adjusted for accrued interest, amortization of premiums, discounts, and net deferred fees and costs, collection of cash, and charge-offs. We elect to present accrued interest for securities available for sale within interest receivable on our consolidated balance sheets. Unrealized gains or losses are recorded, net of tax, as a component of accumulated other comprehensive income (“AOCI”). Unamortized premiums, discounts and other basis adjustments for available for sale securities are recognized in interest income over the contractual lives of the securities using the effective interest method. We record purchases and sales of investment securities available for sale on a trade date basis. Realized gains or losses from the sale of debt securities are computed using the first-in first-out method of identification, and are included in non-interest income in our consolidated statements of income.
An individual debt security is impaired when the fair value of the security is less than its amortized cost. If we intend to sell an available for sale security in an unrealized loss position or it is more likely than not that we will be required to sell the security prior to recovery of its amortized cost basis, any allowance for credit losses is reversed through our provision for credit losses and the difference between the amortized cost basis of the security and its fair value is recognized in our consolidated statements of income.
For impaired debt securities that we have both the intent and ability to hold, the securities are evaluated to determine if a credit loss exists. The allowance for credit losses on our investment securities is recognized through our provision for credit losses and limited by the unrealized losses of a security measured as the difference between the security’s amortized cost and fair value. See further discussion below under the “Allowance for Credit Losses - Available for Sale Investment Securities” section of this Note.
Our investment portfolio also includes certain debt securities that, at the time of purchase, had experienced a more-than-insignificant deterioration in credit quality since origination. Such debt securities are accounted for in accordance with accounting guidance for purchased financial assets with credit deterioration and are herein referred to as purchased credit-deteriorated (“PCD”) securities.
PCD securities require the recognition of an allowance for credit losses at the time of acquisition. The allowance for credit losses is not recognized in earnings. Instead, the purchase price and the initial allowance collectively represent the amortized cost basis of a PCD security. Any noncredit discount or premium at the date of acquisition is amortized into interest income over the remaining life of the security. Subsequent to the date of purchase, we re-measure the allowance for credit losses on the amortized cost basis using the same policies as for other debt securities available for sale and changes are recognized through our provision for credit losses. See further discussion below under the “Allowance for Credit Losses - Available for Sale Investment Securities” section of this Note.
We charge off any portion of an investment security that we determine is uncollectible. The amortized cost basis, excluding accrued interest, is charged off through the allowance for credit losses. Accrued interest is charged off as a reduction to interest income. Recoveries of previously charged off principal amounts are recognized in our provision for credit losses when received.
Loans
Our loan portfolio consists of loans held for investment, including loans underlying our consolidated securitization trusts, and loans held for sale and is divided into three portfolio segments: credit card, consumer banking and commercial banking loans. Credit card loans consist of domestic and international credit card loans. Consumer banking loans consist of auto and retail banking loans. Commercial banking loans consist of commercial and multifamily real estate as well as commercial and industrial loans.
Loan Classification
Upon origination or purchase, we classify loans as held for investment or held for sale based on our investment strategy and management’s intent and ability with regard to the loans, which may change over time. The accounting and measurement framework for loans differs depending on the loan classification, whether we elect the fair value option, whether the loans are originated or purchased and whether purchased loans are considered to have experienced a more-than-insignificant deterioration in credit quality since origination. The presentation within the consolidated statements of cash flows is based on management’s intent at acquisition

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or origination. Cash flows related to loans that are acquired or originated with the intent to hold for investment are included in cash flows from investing activities on our consolidated statements of cash flows. Cash flows related to loans that are acquired or originated with the intent to sell are included in cash flows from operating activities on our consolidated statements of cash flows.
Loans Held for Investment
Loans that we have the ability and intent to hold for the foreseeable future and loans associated with consolidated securitization transactions are classified as held for investment. Loans classified as held for investment, except for credit card loans, are reported at their amortized cost basis, excluding accrued interest. For these loans, we elect to present accrued interest within interest receivable in our consolidated balance sheets. For credit card loans, billed finance charges and fees are included in loans held for investment. Unbilled finance charges and fees on credit card loans are included in interest receivable.
Interest income is recognized on performing loans held for investment on an accrual basis. We defer loan origination fees and direct loan origination costs on originated loans, premiums and discounts on purchased loans and loan commitment fees. We recognize these amounts in interest income as yield adjustments over the life of the loan and/or commitment period using the effective interest method. For credit card loans, loan origination fees and direct loan origination costs are amortized on a straight-line basis over a 12-month period. The amortized cost of loans held for investment is subject to our allowance for credit losses methodology described below under the “Allowance for Credit Losses - Loans Held for Investment” section of this Note.
Loans Held for Sale
Loans purchased or originated with the intent to sell or for which we do not have the ability and intent to hold for the foreseeable future are classified as held for sale. Multifamily commercial real estate loans originated with the intent to sell to government-sponsored enterprises are accounted for under the fair value option. We elect the fair value option on these loans as part of our management of interest rate risk with corresponding forward sale commitments. Loan origination fees and direct loan origination costs are recognized as incurred and are reported in other non-interest income in the consolidated statements of income. Interest income is calculated based on the loan's stated rate of interest and is reported in interest income in the consolidated statements of income. Fair value adjustments are recorded in other non-interest income in the consolidated statements of income.
All other loans classified as held for sale are recorded at the lower of cost or fair value. Loan origination fees, direct loan origination costs and any discounts and premiums are deferred until the loan is sold and are then recognized as part of the total gain or loss on sale. The fair value of loans held for sale is determined on an aggregate portfolio basis for each loan type. Fair value adjustments are recorded in other non-interest income in the consolidated statements of income.
If a loan is transferred from held for investment to held for sale, then on the transfer date, any decline in fair value related to credit is recorded as a charge-off and any allowance for credit losses is reversed through our provision for credit losses. The loan is then reclassified to held for sale at its amortized cost at the date of the transfer. A valuation allowance is established, if needed, such that the loan held for sale is recorded at the lower of cost or fair value. Subsequent to transfer, we report write-downs or recoveries in fair value up to the carrying value at the date of transfer and realized gains or losses on loans held for sale in our consolidated statements of income as a component of other non-interest income. We calculate the gain or loss on loan sales as the difference between the proceeds received and the carrying value of the loans sold, net of the fair value of any residual interests retained.
Loans Acquired
All purchased loans, including loans transferred in a business combination, are initially recorded at fair value, which includes consideration of expected future losses, as of the date of the acquisition. To determine the fair value of loans at acquisition, we estimate discounted contractual cash flows due using an observable market rate of interest, when available, adjusted for factors that a market participant would consider in determining fair value. In determining fair value, contractual cash flows are adjusted to include prepayment estimates based upon historical payment trends, forecasted default rates and loss severities and other relevant factors. The difference between the fair value and the contractual cash flows is recorded as a loan premium or discount, which may relate to either credit or non-credit factors, at acquisition.
We account for purchased loans under the accounting guidance for purchased financial assets with credit deterioration when, at the time of purchase, the loans have experienced a more-than-insignificant deterioration in credit quality since origination. We also account for loans under this guidance when the loans were previously accounted for under the accounting guidance for purchased credit impaired loans and debt securities (“PCI”) prior to our adoption of Accounting Standards Codification (“ASC”)

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326, Financial Instruments-Credit Losses, on January 1, 2020. We refer to these loans which are accounted for under accounting guidance for purchased financial assets with more-than-insignificant deterioration in credit quality since origination as “PCD loans”.
We recognize an allowance for credit losses on purchased loans that have not experienced a more-than-insignificant deterioration in credit quality since origination at the time of purchase through earnings in a manner that is consistent with originated loans. The policies relating to the allowance for credit losses on loans is described below in the “Allowance for Credit Losses - Loans Held for Investment” section of this Note.
Loan Modifications and Restructurings
As part of our loss mitigation efforts, we may provide modifications to a borrower experiencing financial difficulty to improve long-term collectability of the loan and to avoid the need for foreclosure or repossession of collateral, if any. Our loan modifications typically include short-term payment deferrals, an extension of the loan term, a reduction in the interest rate, a reduction in the loan balance, or a combination of these concessions. A loan modification in which a concession is granted to a borrower experiencing financial difficulty is accounted for and reported as a troubled debt restructuring (“TDR”). See “Note 3—Loans” for additional information on our loan modifications and restructurings, including those in response to the COVID-19 pandemic.
Delinquent and Nonperforming Loans
The entire balance of a loan is considered contractually delinquent if the minimum required payment is not received by the first statement cycle date equal to or following the due date specified on the customer’s billing statement. Delinquency is reported on loans that are 30 or more days past due. Interest and fees continue to accrue on past due loans until the date the loan is placed on nonaccrual status, if applicable. For loan modifications, delinquency and nonaccrual status are reported in accordance with the revised terms of the loans. We generally place loans on nonaccrual status when we believe the collectability of interest and principal is not reasonably assured.
Nonperforming loans generally include loans that have been placed on nonaccrual status. We do not report loans classified as held for sale as nonperforming.
Our policies for classifying loans as nonperforming, by loan category, are as follows:
Credit card loans: As permitted by regulatory guidance issued by the Federal Financial Institutions Examination Council (“FFIEC”), our policy is generally to exempt credit card loans from being classified as nonperforming, as these loans are generally charged off in the period the account becomes 180 days past due. Consistent with industry conventions, we generally continue to accrue interest and fees on delinquent credit card loans until the loans are charged off.
Consumer banking loans: We classify consumer banking loans as nonperforming when we determine that the collectability of all interest and principal on the loan is not reasonably assured, generally when the loan becomes 90 days past due.
Commercial banking loans: We classify commercial banking loans as nonperforming as of the date we determine that the collectability of all interest and principal on the loan is not reasonably assured.
Modified loans and troubled debt restructurings: Modified loans, including TDRs, that are current at the time of the restructuring remain on accrual status if there is demonstrated performance prior to the restructuring and continued performance under the modified terms is expected. Otherwise, the modified loan is classified as nonperforming.
Interest and fees accrued but not collected at the date a loan is placed on nonaccrual status are reversed against earnings. In addition, the amortization of deferred loan fees, costs, premiums and discounts is suspended. Interest and fee income are subsequently recognized only upon the receipt of cash payments. However, if there is doubt regarding the ultimate collectability of loan principal, cash received is generally applied against the principal balance of the loan. Nonaccrual loans are generally returned to accrual status when all principal and interest is current and repayment of the remaining contractual principal and interest is reasonably assured, or when the loan is both well-secured and in the process of collection and collectability is no longer doubtful.
Charge-Offs - Loans

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We charge off loans when we determine that the loan is uncollectible. The amortized cost basis, excluding accrued interest, is charged off as a reduction to the allowance for credit losses based on the time frames presented below. Accrued interest on loans other than credit card loans determined to be uncollectible is reversed as a reduction of interest income when the loan is classified as nonperforming. For credit card loans, accrued interest is charged off simultaneously with the charge off of other components of amortized cost and as a reduction of interest income. When received, recoveries of previously charged off amounts are recorded as an increase to the allowance for credit losses (see the “Allowance for Credit Losses - Loans Held for Investment” section of this Note for information on how we account for expected recoveries). Costs to recover charged off loans are recorded as collection expense and included in our consolidated statements of income as a component of other non-interest expense as incurred. Our charge-off time frames by loan type are presented below.
Credit card loans: We generally charge off credit card loans in the period the account becomes 180 days past due. We charge off delinquent credit card loans for which revolving privileges have been revoked as part of loan workout when the account becomes 120 days past due. Credit card loans in bankruptcy are generally charged off by the end of the month following 30 days after the receipt of a complete bankruptcy notification from the bankruptcy court. Credit card loans of deceased account holders are generally charged off 5 days after receipt of notification.
Consumer banking loans: We generally charge off consumer banking loans at the earlier of the date when the account is a specified number of days past due or upon repossession of the underlying collateral. Our charge-off period for auto loans is 120 days past due. Small business banking loans generally charge off at 120 days past due based on the date the amortized cost basis is deemed uncollectible. Auto loans that have not been previously charged off where the borrower has filed for bankruptcy and the loan has not been reaffirmed charge off in the period that the loan is 60 days from the bankruptcy notification date, regardless of delinquency status. Auto loans that have not been previously charged off and have been discharged under Chapter 7 bankruptcy are charged off at the end of the month in which the bankruptcy discharge occurs. Remaining consumer loans generally are charged off within 40 days of receipt of notification from the bankruptcy court. Consumer loans of deceased account holders are charged off by the end of the month following 60 days of receipt of notification.
Commercial banking loans: We charge off commercial loans in the period we determine that the amortized cost basis is uncollectible.
Allowance for Credit Losses
We maintain an allowance for credit losses (“allowance”) that represents management’s current estimate of expected credit losses over the contractual terms of our loans held for investment and investment securities classified as available for sale. We measure the allowance on a quarterly basis through consideration of past events, including historical experience, current conditions, and reasonable and supportable forecasts.
Allowance for Credit Losses - Loans Held for Investment
We measure current expected credit losses over the contractual terms of our loans. The contractual terms are adjusted for expected prepayments but are not extended for renewals or extensions, except when an extension or renewal arises from a borrower option that is not unconditionally cancellable or through a TDR that is reasonably expected to occur.
We aggregate loans sharing similar risk characteristics into pools for purposes of measuring expected credit losses. Pools are reassessed periodically to confirm that all loans within each pool continue to share similar risk characteristics. Expected credit losses for loans that do not share similar risk characteristics with other financial assets are measured individually.
Expected recoveries of amounts previously charged off or expected to be charged off are recognized within the allowance, with a corresponding reduction to our provision for credit losses. At times expected recoveries may result in a negative allowance. We limit the allowance to amounts previously charged off and expected to be charged off. Charge-offs of uncollectible amounts result in a reduction to the allowance and recoveries of previously charged off amounts result in an increase to the allowance.
When developing an estimate of expected credit losses, we use both quantitative and qualitative methods in considering all available information relevant to assessing collectability. This may include internal information, external information, or a combination of both relating to past events, current conditions, and reasonable and supportable forecasts. Significant judgment is applied to the development and duration of reasonable and supportable forecasts used in our estimation of lifetime losses. We estimate expected

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credit losses over the duration of those forecasts and then revert, on a rational and systematic basis, to historical losses at each relevant loss component of the estimate. Expected losses for contractual terms extending beyond the reasonable and supportable forecast and reversion periods are based on those historical losses.
Management will consider and may qualitatively adjust for conditions, changes, and trends in loan portfolios that may not be captured in modeled results. These adjustments are referred to as qualitative factors and represent management’s judgment of the imprecision and risks inherent in the processes and assumptions used in establishing the allowance for credit losses. Management’s judgment may involve an assessment of current and forward-looking conditions including but not limited to changes in lending policies and procedures, nature and volume of the portfolio, external factors, and uncertainty as it relates to economic, model or forecast risks, where not already captured in the modeled results.
Expected credit losses for collateral-dependent loans are based on the fair value of the underlying collateral. When we intend to liquidate the collateral, the fair value of the collateral is adjusted for expected costs to sell. A loan is deemed to be a collateral-dependent loan when (i) we determine foreclosure or repossession of the underlying collateral is probable, or (ii) foreclosure or repossession is not probable, but the borrower is experiencing financial difficulty and we expect repayment to be provided substantially through the operation or sale of the collateral. The allowance for a collateral-dependent loan reflects the difference between the loan’s amortized cost basis and the fair value (less selling costs, where applicable) of the loan's underlying collateral.
Our credit card and consumer banking loan portfolios consist of smaller-balance, homogeneous loans. The consumer banking loan portfolio is divided into two primary portfolio segments: auto loans and retail banking loans. The credit card and consumer banking loan portfolios are further divided by our business units into groups based on common risk characteristics, such as origination year, contract type, interest rate, credit bureau score and geography. The commercial banking loan portfolio is primarily composed of larger-balance, non-homogeneous loans. These loans are subject to reviews that result in internal risk ratings. In assessing the risk rating of a particular commercial banking loan, among the factors we consider are the financial condition of the borrower, geography, collateral performance, historical loss experience and industry-specific information that management believes is relevant in determining and measuring expected credit losses. Subjective assessment and interpretation are involved. Emphasizing one factor over another or considering additional factors could impact the risk rating assigned to that commercial banking loan.
For consumer banking and commercial banking loans, the contractual period typically does not include renewals or extensions because the renewals and extensions are generally not at the borrower’s exclusive option to exercise. Management has determined that the undrawn credit exposure that is associated with our credit card loans is unconditionally cancellable. For this reason, expected credit losses are measured based on the drawn balance at each quarterly measurement date, but not on the undrawn exposure. Because credit card loans do not have a defined contractual life, management estimates both the volume and application of payments to determine a contractual life of the drawn balance at the measurement date over which expected credit losses are developed for credit card loans.
With the exception of credit card loans, we have made a policy election to not measure an allowance on accrued interest for loans held for investment because we reverse uncollectible accrued interest in a timely manner. See the “Delinquent and Nonperforming Loans” and “Charge-Offs - Loans” sections of this Note for information on what we consider timely. For credit card loans, we do not make this election, as we reserve for uncollectible accrued interest relating to credit card loans in the allowance.
The allowance related to credit card and consumer banking loans assessed on a pooled basis is based on a modeled calculation, which is supplemented by management judgment as described above. Because of the homogeneous nature of our consumer loan portfolios, the allowance is based on the aggregated portfolio segment evaluations. The allowance is established through a process that begins with estimates of historical losses in each pool based upon various statistical analyses, with adjustments for current conditions and reasonable and supportable forecasts of conditions, which includes expected economic conditions. Loss forecast models are utilized to estimate expected credit losses and consider several portfolio indicators including, but not limited to, expected economic conditions, historical loss experience, account seasoning, the value of collateral underlying secured loans, estimated foreclosures or defaults based on observable trends, delinquencies, bankruptcy filings, unemployment, credit bureau scores and general business trends. Management believes these factors are relevant in estimating expected credit losses and also considers an evaluation of overall portfolio credit quality based on indicators such as changes in our credit evaluation, underwriting and collection management policies, the effect of other external factors such as competition and legal and regulatory requirements, general economic conditions and business trends, and uncertainties in forecasting and modeling techniques used in estimating our allowance.

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The allowance related to commercial banking loans assessed on a pooled basis is based on our historical loss experience for loans with similar risk characteristics and consideration of the current credit quality of the portfolio, which is supplemented by management judgment as described above. These are adjusted for current conditions, and reasonable and supportable forecasts of conditions likely to cause future losses which vary from historical levels. We apply internal risk ratings to commercial banking loans, which we use to assess credit quality and derive a total loss estimate based on an estimated probability of default (“default rate”) and loss given default (“loss severity”). Management may also apply judgment to adjust the loss factors derived, taking into consideration both quantitative and qualitative factors, including general economic conditions, industry-specific and geographic trends, portfolio concentrations, trends in internal credit quality indicators, and current and past underwriting standards that have occurred but are not yet reflected in the historical data underlying our loss estimates.
The allowance related to smaller-balance homogeneous credit card and consumer banking loans whose terms have been modified in a TDR is calculated on a pool basis using historical loss experience, adjusted for current conditions and reasonable and supportable forecasts of conditions likely to cause future losses which vary from historical levels for the respective class of assets. The allowance related to consumer banking loans that are assessed at a loan-level is determined based on key considerations that include the borrower’s overall financial condition, resources and payment history, prospects for support from financially responsible guarantors, and when applicable, the estimated realizable value of any collateral. The allowance related to commercial banking loans that are assessed at a loan-level is generally determined in accordance with our policy for estimating expected credit losses for collateral-dependent loans as described above.
Off-balance sheet credit exposures
In addition to the allowance, we also measure expected credit losses related to unfunded lending commitments that are not unconditionally cancellable in our Commercial Banking business. This reserve is measured using the same measurement objectives as the allowance for loans held for investment and is recorded within other liabilities on our consolidated balance sheets. These commitments are segregated by risk according to our internal risk rating scale, which we use to assess credit quality and derive an expected credit loss estimate. We assess these risk classifications, taking into consideration both quantitative and qualitative factors, including historical loss experience, adjusted for current conditions and reasonable and supportable forecasts of conditions likely to cause future losses which vary from historical levels, and utilization assumptions to estimate the reserve for unfunded lending commitments. Expected credit losses are not measured on unfunded lending commitments that are unconditionally cancellable, including all of our unfunded credit card and consumer banking lending commitments and certain of our unfunded commercial banking lending commitments.
Determining the appropriateness of the allowance and the reserve for unfunded lending commitments is complex and requires judgment by management about the effect of matters that are inherently uncertain. Subsequent evaluations of the loan portfolio, in light of the factors then prevailing, may result in significant changes in the reserve for unfunded lending commitments in future periods. See “Note 4—Allowance for Credit Losses and Reserve for Unfunded Lending Commitments” for additional information.
Allowance for Credit Losses - Available for Sale Investment Securities
When an investment security available for sale is impaired due to credit factors, we recognize a provision for credit losses on our consolidated statements of income and an allowance for credit losses on the consolidated balance sheet. Credit losses recognized in the allowance for credit losses are limited to the amount by which the investment security’s amortized cost basis exceeds its fair value. Investment securities in unrealized gain positions do not have an allowance for credit losses as the investment security could be sold at its fair value to prevent realization of credit losses. We exclude accrued interest from the fair value and amortized cost basis of an investment security for purposes of measuring impairment. Charge-offs of uncollectible amounts of investment securities are deducted from the allowance for credit losses.
For certain of our securities available for sale, we have determined that there is no risk of impairment due to credit factors. These investment securities include high quality debt instruments that are issued and guaranteed by the United States government and its agencies or are issued through certain government-sponsored enterprises. Management performs periodic assessments to reevaluate this conclusion by considering any changes in historical losses, current conditions, and reasonable and supportable forecasts.
We evaluate impairment on a quarterly basis at the individual security level and determine whether any portion of the decline in fair value is due to a credit loss. We make this determination through the use of quantitative and qualitative analyses. Our qualitative analysis includes factors such as the extent to which fair value is less than amortized cost, any changes in the security’s credit

84Capital One Financial Corporation (COF)



rating, past defaults or delayed payments, and adverse conditions impacting the security or issuer. A credit loss exists to the extent that management does not expect to recover the amortized cost basis.
For investment securities which require further assessment, we perform a quantitative analysis using a discounted cash flow methodology and compare the present value of expected future cash flows from the security available for sale to the security’s amortized cost basis. Projected future cash flows reflect management’s best estimate and is based on our understanding of past events, current conditions, reasonable and supportable forecasts, and are discounted by the security’s effective interest rate adjusted for expected prepayments. The allowance for credit losses for investment securities reflects the difference by which the amortized cost basis exceeds the present value of future cash flows and is limited to the amount by which the security’s amortized cost exceeds its fair value. See “Note 2—Investment Securities” for additional information.
Revenue Recognition
Interest Income and Fees
Interest income and fees on loans and investment securities are recognized based on the contractual provisions of the underlying arrangements.
Loan origination fees and costs and premiums and discounts on loans held for investment are deferred and generally amortized into interest income as yield adjustments over the contractual life and/or commitment period using the effective interest method. Costs deferred include direct origination costs such as bounties paid to third parties for new accounts and incentives paid to our network of auto dealers for loan referrals. In certain circumstances, we elect to factor prepayment estimates into the calculation of the constant effective yield necessary to apply the interest method. Prepayment estimates are based on historical prepayment data, existing and forecasted interest rates, and economic data. For credit card loans, loan origination fees and direct loan origination costs are amortized on a straight-line basis over a 12-month period.
Unamortized premiums, discounts and other basis adjustments on investment securities are recognized in interest income over the contractual lives of the securities using the effective interest method.
Finance charges and fees on credit card loans are recorded in revenue when earned. Billed finance charges and fees on credit card loans are included in loan receivables. Unbilled finance charges and fees on credit card loans are included in interest receivable on our consolidated balance sheets. Annual membership fees are classified as service charges and other customer-related fees on our consolidated statements of income and are deferred and amortized into income over 12 months on a straight-line basis. We continue to accrue finance charges and fees on credit card loans until the account is charged off.

85Capital One Financial Corporation (COF)



Newly Adopted Accounting Standards During the NineSix Months Ended SeptemberJune 30, 20192020
Standard Guidance Adoption Timing and Financial StatementsStatement Impacts
Premium Amortization on Callable DebtCloud Computing
Accounting Standards Update (“ASU”)ASU No. 2017-08, Receivables—Nonrefundable Fees2018-15, Intangibles—Goodwill and Other CostsOther—Internal-Use Software (Subtopic 310-20)350-40): Premium Amortization on Purchased Callable Debt SecuritiesCustomer’s Accounting for Implementation Costs Incurred in a Cloud Computing Arrangement That Is a Service Contract
Issued March 2017August 2018
 
ShortensAligns the amortization period fromrequirements for capitalizing implementation costs incurred in a hosting arrangement that is a service contract with the contractual liferequirements for capitalizing implementation costs incurred to the earliest call date for certain purchased callable debt securities held at a premium.

develop or obtain internal-use software (and hosting arrangements that include an internal-use software license).
 
We adopted this guidance in the first quarter of 20192020 using the modified retrospectiveprospective method of adoption.
Our adoption of this standard did not have a material impact on our consolidated financial statements.
LeasesGoodwill Impairment Test Simplification
ASU No. 2016-02, Leases2017-04, Intangibles—Goodwill and Other (Topic 842)350): Simplifying the Test for Goodwill Impairment
Issued February 2016January 2017
 Requires lessees
Historical guidance for goodwill impairment testing prescribed that the company must compare each reporting unit’s carrying value to recognize right of useits fair value. If the carrying value exceeds fair value, an entity performs the second step, which assigns the reporting unit’s fair value to its assets and lease liabilities, including unrecognized assets and liabilities, in the same manner as required in purchase accounting and then records an impairment. This ASU eliminates the second step.
Under the new guidance, an impairment of a reporting unit’s goodwill is determined based on their consolidated balance sheets and disclose key information about all their leasing arrangements, with certain practical expedients.the amount by which the reporting unit’s carrying value exceeds its fair value, limited to the amount of goodwill allocated to the reporting unit.
 
We adopted this guidance in the first quarter of 2019,2020 using the prospective method of adoption.
Our adoption of this standard did not have a material impact on our consolidated financial statements.
Current Expected Credit Loss (“CECL”)
ASU No. 2016-13, Financial Instruments—Credit Losses (Topic 326): Measurement of Credit Losses on Financial Instruments
Issued June 2016
Requires use of the current expected credit loss model that is based on expected losses (net of expected recoveries), rather than incurred losses, to determine our allowance for credit losses on financial assets measured at amortized cost, certain net investments in leases and certain off-balance sheet arrangements.

Replaces current accounting for purchased credit-impaired (“PCI”) and impaired loans.

Amends the other-than-temporary impairment model for available for sale debt securities. The new guidance requires that credit losses be recorded through an allowance approach, rather than through permanent write-downs for credit losses and subsequent accretion of positive changes through interest income over time.
We adopted this guidance in the first quarter of 2020, using the modified retrospective method of adoption without restating prior periods.adoption.
We elected the practical expedients that permitted us to not reassess the lease classification of existing leases, whether existing contracts contain a lease or the treatment of initial direct costs on existing leases.
Upon adoption, we recorded an increase to our reserves for credit losses of $2.9 billion, an increase to our deferred tax assets of $694 million, and a lease liabilitydecrease to our retained earnings of $1.9 billion$2.2 billion.

Additionally, we made a prospective change to present our finance charge and rightfee reserve as a component of use assetour allowance for credit losses instead of $1.6 billion, which is netas an offset to our loans held for investment. This balance sheet reclassification increased our allowance for credit losses, with a corresponding increase to our loans held for investment by $462 million as of other lease-related balances.January 1, 2020.


 
 7386Capital One Financial Corporation (COF)


CAPITAL ONE FINANCIAL CORPORATION
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS

NOTE 2—LEASES
Leases
In the first quarter of 2019, we adopted ASU No. 2016-02, Leases (Topic 842), see “Note 1—Summary of Significant Accounting Policies” for the impacts upon adoption. Our primary involvement with leases is in the capacity as a lessee where we lease premises to support our business. A majority of our leases are operating leases of office space, retail bank branches and Cafés. For real estate leases, we have elected to account for the lease and non-lease components together as a single lease component. Our operating leases expire at various dates through 2071, and many of them require variable lease payments by us, of property taxes, insurance premiums, common area maintenance and other costs. Certain of these leases also have extension or termination options, and we assess the likelihood of exercising such options. If it is reasonably certain that we will exercise the options, then we include the impact in the measurement of our right-of-use assets and lease liabilities.
Our right-of-use assets and lease liabilities for operating leases are included in other assets and other liabilities on our consolidated balance sheets. As most of our operating leases do not provide an implicit rate, we use our incremental borrowing rate in determining the present value of lease payments. Our operating lease expense is included in occupancy and equipment within non-interest expense in our consolidated statements of income. Total operating lease expense consists of operating lease cost, which is recognized on a straight-line basis over the lease term, and variable lease cost, which is recognized based on actual amounts incurred. We also sublease certain premises, and sublease income is included in other non-interest income in our consolidated statements of income.
The following tables present information about our operating lease portfolio and the related lease costs as of and for the three and nine months ended September 30, 2019.
Table 2.1 Operating Lease Portfolio
(Dollars in millions) September 30, 2019
Right-of-use assets $1,448
Lease liabilities 1,745
Weighted-average remaining lease term 9.0 years
Weighted-average discount rate 3.3%
Table 2.2 Total Operating Lease Expense and Other Information
(Dollars in millions) Three Months Ended September 30, 2019 Nine Months Ended September 30, 2019
Operating lease cost $85
 $232
Variable lease cost 10
 30
Total lease cost 95
 262
Sublease income (7) (19)
Net lease cost $88
 $243
Cash paid for amounts included in the measurement of lease liabilities $84
 $246
Right-of-use assets obtained in exchange for lease liabilities 21
 47
Right-of-use assets recognized upon adoption of new lease standard 0
 1,601


74Capital One Financial Corporation (COF)


CAPITAL ONE FINANCIAL CORPORATION
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS

The following table presents a maturity analysis of our operating leases and a reconciliation of the undiscounted cash flows to our lease liabilities as of September 30, 2019.
Table 2.3 Maturities of Operating Leases and Reconciliation to Lease Liabilities
(Dollars in millions) September 30, 2019
2019 $75
2020 300
2021 269
2022 246
2023 217
Thereafter 946
Total undiscounted lease payments 2,053
Less: Imputed interest (308)
Total lease liabilities $1,745

As of September 30, 2019, we had approximately $89 million and $93 million of right-of-use assets and lease liabilities, respectively, for finance leases with a weighted-average remaining lease term of 6.0 years. These right-of-use assets and lease liabilities are included in premises and equipment, net and other borrowings, respectively, on our consolidated balance sheets. We recognized $6 million and $17 million of total finance lease expense for the three and nine months ended September 30, 2019, respectively.

75Capital One Financial Corporation (COF)


CAPITAL ONE FINANCIAL CORPORATION
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS

NOTE 3—INVESTMENT SECURITIES
Our investment securities portfolio consists primarily of the following: U.S. Treasury securities;securities, U.S. government-sponsored enterprise or agency (“Agency”) and non-agency residential mortgage-backed securities (“RMBS”);, Agency commercial mortgage-backed securities (“CMBS”);, and other securities. Agency securities include Government National Mortgage Association (“Ginnie Mae”) guaranteed securities, Federal National Mortgage Association (“Fannie Mae”) and Federal Home Loan Mortgage Corporation (“Freddie Mac”) issued securities. The carrying value of our investments in U.S. Treasury and Agency securities represented 97% and 96% of our total investment securities portfolio as of both SeptemberJune 30, 20192020 and December 31, 2018.2019, respectively.
In the first quarter of 2020, we adopted the CECL standard. For purchased credit-deteriorated (“PCD”) securities, this resulted in an increase of their amortized cost basis and related allowance for credit losses. However, the allowance for credit losses for PCD securities is limited to the amount by which the amortized cost basis of the PCD security exceeds its fair value. This limitation resulted in an increase of $11 million to our retained earnings with a corresponding decrease in AOCI at adoption. We classify investment securities as either availableexclude accrued interest receivable from the amortized cost disclosed in this note. Our disclosures below reflect these adoption changes. Prior period presentation was not reclassified to conform to the current period presentation. See “Note 1—Summary of Significant Accounting Policies for sale or held to maturity. As of both September 30, 2019 and December 31, 2018, we had investment securities available for sale of $46.2 billion and as of September 30, 2019 and December 31, 2018, we had investment securities held to maturity of $33.9 billion and $36.8 billion, respectively.additional information.
The table below presents the amortized cost, gross unrealized gains and losses, and fair value of securities available for sale as of SeptemberJune 30, 20192020 and December 31, 2018.2019. Accrued interest receivable of $233 million as of June 30, 2020 is not included in the below table.
Table 3.1:2.1: Investment Securities Available for Sale
 September 30, 2019 June 30, 2020
(Dollars in millions) 
Amortized
Cost
 
Gross
Unrealized
Gains
 
Gross
Unrealized
Losses
 
Fair
Value
 
Amortized
Cost
 Allowance for Credit Losses 
Gross
Unrealized
Gains
 
Gross
Unrealized
Losses
 
Fair
Value
Investment securities available for sale:                  
U.S. Treasury securities $4,173
 $3
 $(21) $4,155
 $4,353
 $0
 $12
 $(3) $4,362
RMBS:                  
Agency 33,727
 239
 (253) 33,713
 68,223
 0
 2,541
 (77) 70,687
Non-agency 1,313
 300
 (1) 1,612
 1,144
 (3) 187
 (1) 1,327
Total RMBS 35,040
 539
 (254) 35,325
 69,367
 (3) 2,728
 (78) 72,014
Agency CMBS 5,368
 48
 (20) 5,396
 9,940
 0
 469
 (9) 10,400
Other securities(1)
 1,291
 2
 (1) 1,292
 1,082
 0
 2
 (1) 1,083
Total investment securities available for sale $45,872
 $592
 $(296) $46,168
 $84,742
 $(3) $3,211
 $(91) $87,859
 December 31, 2018 December 31, 2019
(Dollars in millions) 
Amortized
Cost
 
Gross
Unrealized
Gains
 
Gross
Unrealized
Losses
 
Fair
Value
 
Amortized
Cost
 
Gross
Unrealized
Gains
 
Gross
Unrealized
Losses
 
Fair
Value
Investment securities available for sale:                
U.S. Treasury securities $6,146
 $15
 $(17) $6,144
 $4,122
 $6
 $(4) $4,124
RMBS:                
Agency 32,710
 62
 (869) 31,903
 62,003
 1,120
 (284) 62,839
Non-agency 1,440
 304
 (2) 1,742
 1,235
 266
 (2) 1,499
Total RMBS 34,150
 366
 (871) 33,645
 63,238
 1,386
 (286) 64,338
Agency CMBS 4,806
 11
 (78) 4,739
 9,303
 165
 (42) 9,426
Other securities(1)
 1,626
 2
 (6) 1,622
 1,321
 4
 0
 1,325
Total investment securities available for sale $46,728
 $394
 $(972) $46,150
 $77,984
 $1,561
 $(332) $79,213
__________
(1) 
Includes primarily supranational bonds, foreign government bonds and other asset-backed securities.

 
 7687Capital One Financial Corporation (COF)

Table of Contents

CAPITAL ONE FINANCIAL CORPORATION
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS

The table below presents the amortized cost, carrying value, gross unrealized gains and losses, and fair value of securities held to maturity as of September 30, 2019 and December 31, 2018.
Table 3.2: Investment Securities Held to Maturity
  September 30, 2019
(Dollars in millions) 
Amortized
Cost
 Unrealized Losses Recorded in AOCI Carrying Value 
Gross
Unrealized
Gains
 
Gross
Unrealized
Losses
 
Fair
Value
Agency RMBS $30,322
 $(213) $30,109
 $1,194
 $(14) $31,289
Agency CMBS 3,797
 (12) 3,785
 191
 (1) 3,975
Total investment securities held to maturity $34,119
 $(225) $33,894
 $1,385
 $(15) $35,264
  December 31, 2018
(Dollars in millions) 
Amortized
Cost
 Unrealized Losses Recorded in AOCI Carrying Value 
Gross
Unrealized
Gains
 
Gross
Unrealized
Losses
 
Fair
Value
Agency RMBS $33,299
 $(238) $33,061
 $293
 $(377) $32,977
Agency CMBS 3,723
 (13) 3,710
 21
 (89) 3,642
Total investment securities held to maturity $37,022
 $(251) $36,771
 $314
 $(466) $36,619

Investment Securities in a Gross Unrealized Loss Position
The table below provides by major security type, information aboutthe gross unrealized losses and fair value of our securities available for sale in a gross unrealized loss positionaggregated by major security type and the length of time that individual securities have been in a continuous unrealized loss position as of SeptemberJune 30, 20192020 and December 31, 2018.2019. The amounts as of June 30, 2020 only include securities available for sale without an allowance for credit losses.
Table 3.3:2.2: Securities in a Gross Unrealized Loss Position
 September 30, 2019 June 30, 2020
 Less than 12 Months 12 Months or Longer Total Less than 12 Months 12 Months or Longer Total
(Dollars in millions) Fair Value 
Gross
Unrealized
Losses
 Fair Value 
Gross
Unrealized
Losses
 Fair Value 
Gross
Unrealized
Losses
 Fair Value 
Gross
Unrealized
Losses
 Fair Value 
Gross
Unrealized
Losses
 Fair Value 
Gross
Unrealized
Losses
Investment securities available for sale:            
Investment securities available for sale without an allowance for credit losses:            
U.S. Treasury securities $3,603
 $(21) $0
 $0
 $3,603
 $(21) $2,812
 $(3) $0
 $0
 $2,812
 $(3)
RMBS:                        
Agency 5,205
 (21) 11,155
 (232) 16,360
 (253) 2,732
 (30) 3,210
 (47) 5,942
 (77)
Non-agency 28
 (1) 3
 0
 31
 (1) 14
 0
 2
 0
 16
 0
Total RMBS 5,233
 (22) 11,158
 (232) 16,391
 (254) 2,746
 (30) 3,212
 (47) 5,958
 (77)
Agency CMBS 1,162
 (5) 1,528
 (15) 2,690
 (20) 644
 (3) 724
 (6) 1,368
 (9)
Other securities(1) 463
 (1) 176
 0
 639
 (1) 677
 (1) 5
 0
 682
 (1)
Total investment securities available for sale in a gross unrealized loss position $10,461
 $(49) $12,862
 $(247) $23,323
 $(296)
Total investment securities available for sale in a gross unrealized loss position without an allowance for credit losses(2)
 $6,879
 $(37) $3,941
 $(53) $10,820
 $(90)
  December 31, 2019
  Less than 12 Months 12 Months or Longer Total
(Dollars in millions) Fair Value 
Gross
Unrealized
Losses
 Fair Value 
Gross
Unrealized
Losses
 Fair Value 
Gross
Unrealized
Losses
Investment securities available for sale:            
U.S. Treasury securities $2,647
 $(4) $0
 $0
 $2,647
 $(4)
RMBS:            
Agency 10,494
 (92) 10,567
 (192) 21,061
 (284)
Non-agency 35
 (1) 16
 (1) 51
 (2)
Total RMBS 10,529
 (93) 10,583
 (193) 21,112
 (286)
Agency CMBS 2,580
 (23) 1,563
 (19) 4,143
 (42)
Other securities(1)
 126
 0
 106
 0
 232
 0
Total investment securities available for sale in a gross unrealized loss position $15,882
 $(120) $12,252
 $(212) $28,134
 $(332)
__________
(1)
Includes primarily supranational bonds,foreign government bonds, and other asset-backed securities.
(2)
Consists of approximately 350 securities in gross unrealized loss positions as of June 30, 2020.

 
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CAPITAL ONE FINANCIAL CORPORATION
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS

  December 31, 2018
  Less than 12 Months 12 Months or Longer Total
(Dollars in millions) Fair Value 
Gross
Unrealized
Losses
 Fair Value 
Gross
Unrealized
Losses
 Fair Value 
Gross
Unrealized
Losses
Investment securities available for sale:            
U.S. Treasury securities $2,543
 $(3) $1,076
 $(14) $3,619
 $(17)
RMBS:            
Agency 7,863
 (260) 18,118
 (609) 25,981
 (869)
Non-agency 89
 (2) 10
 0
 99
 (2)
Total RMBS 7,952
 (262) 18,128
 (609) 26,080
 (871)
Agency CMBS 2,004
 (31) 1,540
 (47) 3,544
 (78)
Other securities 244
 (1) 678
 (5) 922
 (6)
Total investment securities available for sale in a gross unrealized loss position $12,743
 $(297) $21,422
 $(675) $34,165
 $(972)

As of September 30, 2019, the amortized cost of approximately 700 securities available for sale exceeded their fair value by $296 million, of which $247 million related to securities that had been in a loss position for 12 months or longer. As of September 30, 2019, the carrying value of approximately 70 securities classified as held to maturity exceeded their fair value by $15 million.

78Capital One Financial Corporation (COF)

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CAPITAL ONE FINANCIAL CORPORATION
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS

Maturities and Yields of Investment Securities
The table below summarizes, by major security type, the contractual maturities and weighted-average yields of our investment securities as of SeptemberJune 30, 20192020. Because borrowers may have the right to call or prepay certain obligations, the expected maturities of our securities are likely to differ from the scheduled contractual maturities presented below. The weighted-average yield below represents the effective yield for the investment securities and is calculated based on the amortized cost of each security.
Table 3.4:2.3: Contractual Maturities and Weighted-Average Yields of Securities
 September 30, 2019 June 30, 2020
(Dollars in millions) 
Due in
1 Year or Less
 
Due > 1 Year
through
5 Years
 
Due > 5 Years
through
10 Years
 Due > 10 Years Total 
Due in
1 Year or Less
 
Due > 1 Year
through
5 Years
 
Due > 5 Years
through
10 Years
 Due > 10 Years Total
Fair value of securities available for sale:                    
U.S. Treasury securities $0
 $1,483
 $2,672
 $0
 $4,155
 $0
 $4,362
 $0
 $0
 $4,362
RMBS(1):
                    
Agency 1
 28
 731
 32,953
 33,713
 0
 82
 963
 69,642
 70,687
Non-agency 0
 0
 0
 1,612
 1,612
 0
 0
 0
 1,327
 1,327
Total RMBS 1
 28
 731
 34,565
 35,325
 0
 82
 963
 70,969
 72,014
Agency CMBS(1)
 11
 1,833
 2,298
 1,254
 5,396
 6
 2,550
 4,262
 3,582
 10,400
Other securities 459
 533
 300
 0
 1,292
 265
 534
 284
 0
 1,083
Total securities available for sale $471
 $3,877
 $6,001
 $35,819
 $46,168
 $271
 $7,528
 $5,509
 $74,551
 $87,859
Amortized cost of securities available for sale $471
 $3,877
 $5,992
 $35,532
 $45,872
 $270
 $7,486
 $5,271
 $71,715
 $84,742
Weighted-average yield for securities available for sale 1.51% 2.45% 2.65% 3.09% 2.96% 1.15% 1.52% 2.38% 2.61% 2.49%
Carrying value of securities held to maturity:
Agency RMBS(1)
 $0
 $0
 $85
 $30,024
 $30,109
Agency CMBS(1)
 0
 59
 829
 2,897
 3,785
Total securities held to maturity $0
 $59
 $914
 $32,921
 $33,894
Fair value of securities held to maturity $0
 $62
 $974
 $34,228
 $35,264
Weighted-average yield for securities held to maturity N/A
 3.65% 3.12% 3.24% 3.24%
__________
(1) 
As of SeptemberJune 30, 2019,2020, the weighted-average expected maturities of RMBS and Agency CMBS are 5.03.6 years and 5.45.0 years, respectively.
Other-Than-Temporary ImpairmentNet Securities Gains or Losses and Process from Sales
We evaluate allhad 0 sales of securities in an unrealized loss position at least quarterly, and more often as market conditions require, to assess whether the impairment is other-than-temporary. Our other-than-temporary impairment (“OTTI”) assessment is based on a discounted cash flow analysis which requires careful use of judgments and assumptions. A number of qualitative and quantitative criteria may be considered in our assessment, as applicable, including the size and the nature of the portfolio; historical and projected performance such as prepayment, default and loss severity for the RMBS portfolio; recent credit events specific tothree months ended June 30, 2020. For the issuer and/or industry to which the issuer belongs; the payment structure of the security; external credit ratings of the issuer and any failure or delay of the issuer to make scheduled interest or principal payments; the value of underlying collateral; our intent and ability to hold the security; and current and projected market and macro-economic conditions.
If we intend to sell a security in an unrealized loss position or it is more likely than not that we will be required to sell the security prior to recovery of its amortized cost basis, the entire difference between the amortized cost basis of the security and its fair value is recognized in earnings. As of Septembersix months ended June 30, 2019, we had sold all securities previously designated with the intent to sell, and did not intend to sell, nor believe that we will be required to sell, any other security in an unrealized loss position prior to the recovery of its amortized cost basis.

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CAPITAL ONE FINANCIAL CORPORATION
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS

For those securities that we do not intend to sell nor expect to be required to sell, an analysis is performed to determine if any of the impairment is due to credit-related factors or whether it is due to other factors, such as interest rates. Credit-related impairment is recognized in earnings, with the remaining unrealized non-credit-related impairment recorded in AOCI. We determine the credit component based on the difference between the security’s amortized cost basis and the present value of its expected cash flows, discounted at the security’s effective yield.
Realized Gains and Losses on Securities and OTTI Recognized in Earnings
The following table presents the gross realized gains or losses and2020, total proceeds from the sale of our securities available for sale forwere $144 million and we recognized less than $1 million of gains. For the three and ninesix months ended SeptemberJune 30, 2019, and 2018. We did not sell any investmenttotal proceeds from sale of our securities that were classified as held to maturity.
Table 3.5: Realized Gains and Losses on Securities and OTTI Recognized in Earnings
  Three Months Ended September 30, Nine Months Ended September 30,
(Dollars in millions) 2019 2018 2019 2018
Realized gains (losses):        
Gross realized gains $5
 $4
 $44
 $12
Gross realized losses 0
 0
 0
 (1)
Net realized gains (losses) 5
 4
 44
 11
OTTI recognized in earnings:        
Intent-to-sell OTTI 0
 (200) 0
 (200)
Total OTTI recognized in earnings 0
 (200) 0
 (200)
Net securities gains (losses) $5
 $(196) $44
 $(189)
Total proceeds from sales $243
 $2,454
 $4,226
 $3,512
The cumulative credit loss component of the OTTI losses that have been recognized in our consolidated statements of income related to the securities that we do not intend to sell was $137$909 million and $140$4.0 billion, with gains of $15 million as of September 30, 2019 and December 31, 2018,$39 million, respectively.
Securities Pledged and Received
We pledged investment securities available for sale and held to maturity totaling $14.8$12.6 billion and $16.3$14.0 billion as of SeptemberJune 30, 20192020 and December 31, 2018,2019, respectively. These securities are primarily pledged to primarily secure Federal Home Loan Banks (“FHLB”) advances and Public Funds deposits, as well as for other purposes as required or permitted by law. We accepted pledges of securities with a fair value of approximately $1 million as of both SeptemberJune 30, 20192020 and December 31, 2018,2019, related to our derivative transactions.
Purchased Credit-Impaired Debt Securities
The table below presents the outstanding balance and carrying value of the purchased credit-impaired debt securities as of September 30, 2019 and December 31, 2018.
Table 3.6: Outstanding Balance and Carrying Value of Purchased Credit-Impaired Debt Securities
(Dollars in millions) September 30, 2019 December 31, 2018
Outstanding balance $1,586
 $1,784
Carrying value 1,435
 1,537

 
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CAPITAL ONE FINANCIAL CORPORATION
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS

Changes in Accretable Yield of Purchased Credit-Impaired Debt Securities
The following table presents changes in the accretable yield related to the purchased credit-impaired debt securities for the three and nine months ended September 30, 2019 and 2018.
Table 3.7: Changes in the Accretable Yield of Purchased Credit-Impaired Debt Securities
  Three Months Ended September 30, Nine Months Ended September 30,
(Dollars in millions) 2019 2018 2019 2018
Accretable yield, beginning of period $591
 $768
 $698
 $826
Accretion recognized in earnings (41) (37) (128) (115)
Reduction due to payoffs, disposals, transfers and other (1) 0
 (4) (3)
Net reclassifications (to) from nonaccretable difference (16) 42
 (33) 65
Accretable yield, end of period $533
 $773
 $533
 $773


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CAPITAL ONE FINANCIAL CORPORATION
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS

NOTE 4—3—LOANS

Loan Portfolio Composition
Our loan portfolio consists of loans held for investment, including loans held in our consolidated trusts, and loans held for sale, and is dividedsale. We further divide our loans held for investment into three portfolio segments: credit card, consumer banking and commercial banking. Credit card loans consist of domestic and international credit card loans. Consumer banking loans consist of auto and retail banking loans and in prior periods also consisted of home loans. Commercial banking loans primarily consist of commercial and multifamily real estate as well as commercial and industrial loans. We sold all of our consumer home loan portfolio and the related servicing during 2018. The information presented in this section excludes loans held for sale, which are carried at either fair value (if we elect the fair value option) or at the lower of cost or fair value.
Credit Quality
We closely monitor economic conditions and loan performance trendsIn the first quarter of 2020, we adoptedthe CECL standard. Accordingly, our disclosures below reflect these adoption changes. Prior period presentation was not modified to manage and evaluate our exposureconform to credit risk. Trends in delinquency rates are an indicator, among other considerations,the current period presentation. See “Note 1—Summary of credit risk within our loan portfolio. The levelSignificant Accounting Policies” for additional information. Amounts as of nonperforming loans represents another indicatorJune 30, 2020, include the impacts of the potential for future credit losses. Accordingly, key metrics we track and use in evaluating the credit quality of our loan portfolio include delinquency and nonperforming loan rates, as well as net charge-off rates and our internal risk ratings of commercial loans.COVID-19 customer assistance programs where applicable.
Accrued interest receivable of $1.3 billion as of June 30, 2020 is not included in the tables in this note. The table below presents the composition and an aging analysis of our loans held for investment portfolio as of SeptemberJune 30, 20192020 and December 31, 2018.2019. The delinquency aging includes all past due loans, both performing and nonperforming.
Table 4.1:3.1: Loan Portfolio Composition and Aging Analysis
 June 30, 2020
 September 30, 2019   Delinquent Loans  
(Dollars in millions) Current 
30-59
Days
 
60-89
Days
 
> 90
Days
 
Total
Delinquent
Loans
 
PCI
Loans
 
Total
Loans
 Current 
30-59
Days
 
60-89
Days
 
> 90
Days
 
Total
Delinquent
Loans
 
Total
Loans
Credit Card:                          
Domestic credit card $100,784
 $1,175
 $832
 $1,873
 $3,880
 $0
 $104,664
 $96,666
 $668
 $554
 $1,502
 $2,724
 $99,390
International card businesses 8,683
 128
 81
 125
 334
 0
 9,017
 7,689
 76
 54
 101
 231
 7,920
Total credit card 109,467
 1,303
 913
 1,998
 4,214
 0
 113,681
 104,355
 744
 608
 1,603
 2,955
 107,310
Consumer Banking:                          
Auto 55,071
 2,607
 1,258
 342
 4,207
 0
 59,278
 61,043
 1,517
 582
 177
 2,276
 63,319
Retail banking 2,690
 24
 7
 14
 45
 2
 2,737
 3,346
 20
 11
 16
 47
 3,393
Total consumer banking 57,761
 2,631
 1,265
 356
 4,252
 2
 62,015
 64,389
 1,537
 593
 193
 2,323
 66,712
Commercial Banking:                          
Commercial and multifamily real estate 29,930
 18
 7
 33
 58
 21
 30,009
 30,667
 137
 118
 31
 286
 30,953
Commercial and industrial 43,404
 57
 79
 100
 236
 10
 43,650
 46,311
 114
 23
 89
 226
 46,537
Total commercial banking 73,334
 75
 86
 133
 294
 31
 73,659
 76,978
 251
 141
 120
 512
 77,490
Total loans(1)
 $240,562
 $4,009
 $2,264
 $2,487
 $8,760
 $33
 $249,355
 $245,722
 $2,532
 $1,342
 $1,916
 $5,790
 $251,512
% of Total loans 96.5% 1.6% 0.9% 1.0% 3.5% 0.0% 100.0% 97.7% 1.0% 0.5% 0.8% 2.3% 100.0%

 
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CAPITAL ONE FINANCIAL CORPORATION
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS

 December 31, 2019
 December 31, 2018   Delinquent Loans  
(Dollars in millions) Current 
30-59
Days
 
60-89
Days
 
> 90
Days
 
Total
Delinquent
Loans
 PCI Loans 
Total
Loans
 Current 
30-59
Days
 
60-89
Days
 
> 90
Days
 
Total
Delinquent
Loans
 
PCI
Loans
 
Total
Loans
Credit Card:                            
Domestic credit card $103,014
 $1,270
 $954
 $2,111
 $4,335
 $1
 $107,350
 $113,857
 $1,341
 $1,038
 $2,277
 $4,656
 $93
 $118,606
International card businesses 8,678
 127
 78
 128
 333
 0
 9,011
 9,277
 133
 84
 136
 353
 0
 9,630
Total credit card 111,692
 1,397
 1,032
 2,239
 4,668
 1
 116,361
 123,134
 1,474
 1,122
 2,413
 5,009
 93
 128,236
Consumer Banking:                            
Auto 52,032
 2,624
 1,326
 359
 4,309
 0
 56,341
 55,778
 2,828
 1,361
 395
 4,584
 0
 60,362
Retail banking 2,809
 23
 8
 20
 51
 4
 2,864
 2,658
 24
 8
 11
 43
 2
 2,703
Total consumer banking 54,841
 2,647
 1,334
 379
 4,360
 4
 59,205
 58,436
 2,852
 1,369
 406
 4,627
 2
 63,065
Commercial Banking:                            
Commercial and multifamily real estate 28,737
 101
 20
 19
 140
 22
 28,899
 30,157
 43
 20
 4
 67
 21
 30,245
Commercial and industrial 40,704
 135
 43
 101
 279
 108
 41,091
 44,009
 75
 26
 143
 244
 10
 44,263
Total commercial lending 69,441
 236
 63
 120
 419
 130
 69,990
Small-ticket commercial real estate 336
 2
 1
 4
 7
 0
 343
Total commercial banking 69,777
 238
 64
 124
 426
 130
 70,333
 74,166
 118
 46
 147
 311
 31
 74,508
Total loans(1)
 $236,310
 $4,282
 $2,430
 $2,742
 $9,454
 $135
 $245,899
 $255,736
 $4,444
 $2,537
 $2,966
 $9,947
 $126
 $265,809
% of Total loans 96.1% 1.7% 1.0% 1.1% 3.8% 0.1% 100.0% 96.2% 1.6% 1.0% 1.1%��3.7% 0.1% 100.0%
__________
(1) 
Loans other than PCI loans, include unamortized premiums and discounts, and unamortized deferred fees and costs totaling $1.0$1.1 billion and $818 million as of Septemberboth June 30, 20192020 and December 31, 2018, respectively.2019.
We pledged loan collateral of $14.4 billion and $15.8 billion to secure a portion of our FHLB borrowing capacity of $19.2 billion and $19.3 billion as of September 30, 2019 and December 31, 2018, respectively. We also pledged loan collateral of $7.2 billion and $9.2 billion to secure our Federal Reserve Discount Window borrowing capacity of $5.8 billion and $7.6 billion as of September 30, 2019 and December 31, 2018, respectively. In addition to loans pledged, we securitized a portion of our credit card and auto loans. See “Note 6—Variable Interest Entities and Securitizations” for additional information.
The following table presents the outstanding balance ofour loans held for investment that are 90 days or more past due that continue to accrue interest and loans that are classified as nonperforming as of SeptemberJune 30, 20192020 and December 31, 2018.2019. We also present nonperforming loans without an allowance as of June 30, 2020. Nonperforming loans generally include loans that have been placed on nonaccrual status. PCI loans are excluded from the table below. See “Note 1—Summary of Significant Accounting Policies” in our 2018 Form 10-K for additional information on our policies for nonperforming loans and accounting for PCI loans.
Table 4.2:3.2: 90+ Day Delinquent Loans Accruing Interest and Nonperforming Loans
 September 30, 2019 December 31, 2018 June 30, 2020 December 31, 2019
(Dollars in millions) 
> 90 Days and Accruing
 
Nonperforming
Loans
 
> 90 Days and Accruing
 
Nonperforming
Loans
 
> 90 Days and Accruing
 
Nonperforming
Loans(1)
 Nonperforming Loans Without an Allowance 
> 90 Days and Accruing
 
Nonperforming
Loans
Credit Card:                  
Domestic credit card $1,873
 N/A
 $2,111
 N/A
 $1,502
 N/A
 $0
 $2,277
 N/A
International card businesses 119
 $23
 122
 $22
 94
 $23
 0
 130
 $25
Total credit card 1,992
 23
 2,233
 22
 1,596
 23
 0
 2,407
 25
Consumer Banking:                  
Auto 0
 432
 0
 449
 0
 260
 0
 0
 487
Retail banking 0
 25
 0
 30
 0
 24
 2
 0
 23
Total consumer banking 0
 457
 0
 479
 0
 284
 2
 0
 510
Commercial Banking:          
Commercial and multifamily real estate 14
 167
 162
 0
 38
Commercial and industrial 0
 493
 160
 0
 410
Total commercial banking 14
 660
 322
 0
 448
Total $1,610
 $967
 $324
 $2,407
 $983
% of Total loans held for investment 0.6% 0.4% 0.1% 0.9% 0.4%

__________
(1)
We recognized interest income for loans classified as nonperforming of $5 million and $11 million for the three and six months ended June 30, 2020, respectively.

 
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CAPITAL ONE FINANCIAL CORPORATION
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS

  September 30, 2019 December 31, 2018
(Dollars in millions) 
> 90 Days and Accruing
 
Nonperforming
Loans
 
> 90 Days and Accruing
 
Nonperforming
Loans
Commercial Banking:        
Commercial and multifamily real estate $31
 $36
 $0
 $83
Commercial and industrial 0
 413
 0
 223
Total commercial lending 31
 449
 0
 306
Small-ticket commercial real estate 0
 0
 0
 6
Total commercial banking 31
 449
 0
 312
Total $2,023
 $929
 $2,233
 $813
% of Total loans held for investment 0.8% 0.4% 0.9% 0.3%

Credit Quality Indicators
We closely monitor economic conditions and loan performance trends to assess and manage our exposure to credit risk. We discuss these risks and our credit quality indicator for each portfolio segment below.
Credit Card
Our credit card loan portfolio is highly diversified across millions of accounts and numerous geographies without significant individual exposure. We therefore generally manage credit risk based on portfolios with common risk characteristics. The risk in our credit card loan portfolio correlates to broad economic trends, such as unemployment rates and home values, as well as consumers’ financial condition, all of which can have a material effect on credit performance. The primary indicatorskey indicator we assess in monitoring the credit quality and risk of our credit card loan portfolio areis delinquency and charge-off trends, including an analysis of loan migration between delinquency categories over time.
The table below displays the geographic profile of our credit card loan portfolio as of September 30, 2019 and December 31, 2018.
Table 4.3: Credit Card Risk Profile by Geographic Region
  September 30, 2019 December 31, 2018
(Dollars in millions) Amount 
% of
Total
 Amount 
% of
Total
Domestic credit card:        
California $11,297
 9.9% $11,591
 10.0%
Texas 8,078
 7.1
 8,173
 7.0
New York 7,224
 6.4
 7,400
 6.4
Florida 7,009
 6.2
 7,086
 6.1
Illinois 4,574
 4.0
 4,761
 4.1
Pennsylvania 4,382
 3.9
 4,575
 3.9
Ohio 3,818
 3.4
 3,967
 3.4
New Jersey 3,541
 3.1
 3,641
 3.1
Michigan 3,415
 3.0
 3,544
 3.0
Other 51,326
 45.1
 52,612
 45.3
Total domestic credit card 104,664
 92.1
 107,350
 92.3
International card businesses:        
Canada 6,155
 5.4
 6,023
 5.1
United Kingdom 2,862
 2.5
 2,988
 2.6
Total international card businesses 9,017
 7.9
 9,011
 7.7
Total credit card $113,681
 100.0% $116,361
 100.0%


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CAPITAL ONE FINANCIAL CORPORATION
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS

The table below presents net charge-offs for the three and nine months ended Septemberour credit card portfolio by delinquency status as of June 30, 2019 and 2018.2020.
Table 4.4:3.3: Credit Card Net Charge-OffsDelinquency Status
  Three Months Ended September 30, Nine Months Ended September 30,
  2019 2018 2019 2018
(Dollars in millions) Amount 
Rate(1)
 Amount 
Rate(1)
 Amount 
Rate(1)
 Amount 
Rate(1)
Net charge-offs:(1)
                
Domestic credit card $1,065
 4.12% $1,094
 4.35% $3,599
 4.67% $3,581
 4.78%
International card businesses 86
 3.78
 43
 1.92
 236
 3.54
 193
 2.85
Total credit card $1,151
 4.09
 $1,137
 4.15
 $3,835
 4.58
 $3,774
 4.62
  June 30, 2020
(Dollars in millions) Revolving Loans Revolving Loans Converted to Term Total
Credit Card:      
Domestic credit card:      
Current $96,000
 $666
 $96,666
30-59 days 637
 31
 668
60-89 days 532
 22
 554
Greater than 90 days 1,475
 27
 1,502
Total domestic credit card 98,644
 746
 99,390
       
International card businesses:      
Current 7,625
 64
 7,689
30-59 days 66
 10
 76
60-89 days 43
 11
 54
Greater than 90 days 87
 14
 101
Total international card businesses 7,821
 99
 7,920
Total credit card $106,465
 $845
 $107,310
__________
(1)
Net charge-offs consist of the unpaid principal balance of loans held for investment that we determine to be uncollectible, net of recovered amounts. Net charge-off rate is calculated by dividing annualized net charge-offs by average loans held for investment for the period for each loan category. Net charge-offs and the net charge-off rates are impacted periodically by fluctuations in recoveries, including loan sales.
Consumer Banking
Our consumer banking loan portfolio consists of auto and retail banking loans. Similar to our credit card loan portfolio, the risk in our consumer banking loan portfolio correlates to broad economic trends, such as unemployment rates, gross domestic product and home values, as well as consumers’ financial condition, all of which can have a material effect on credit performance. Delinquency, nonperforming loansThe key indicator we monitor when assessing the credit quality and charge-offrisk of our auto loan portfolio is borrower credit scores as they measure the creditworthiness of borrowers. Delinquency trends are the key indicatorsindicator we assess in monitoring the credit quality and risk of our consumerretail banking loan portfolio.
The table below presents our consumer banking portfolio of loans held for investment by credit quality indicator as of June 30, 2020 and December 31, 2019. We present our auto loan portfolio by FICO scores at origination and our retail banking loan portfolio by delinquency status, which includes all past due loans, both performing and nonperforming.

 
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CAPITAL ONE FINANCIAL CORPORATION
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS

The table below displays the geographic profile of our consumer banking loan portfolio as of September 30, 2019 and December 31, 2018.
Table 4.5:3.4: Consumer Banking Risk ProfilePortfolio by Geographic Region
  September 30, 2019 December 31, 2018
(Dollars in millions) Amount % of Total Amount % of Total
Auto:        
Texas $7,541
 12.2% $7,264
 12.3%
California 6,786
 10.9
 6,352
 10.7
Florida 4,891
 7.9
 4,623
 7.8
Georgia 2,712
 4.4
 2,665
 4.5
Ohio 2,633
 4.2
 2,502
 4.2
Pennsylvania 2,286
 3.7
 2,167
 3.7
Illinois 2,210
 3.6
 2,171
 3.7
Louisiana 2,104
 3.4
 2,174
 3.7
Other 28,115
 45.3
 26,423
 44.6
Total auto 59,278
 95.6
 56,341
 95.2
Retail banking:        
New York 799
 1.3
 837
 1.4
Louisiana 729
 1.2
 772
 1.3
Texas 604
 0.9
 647
 1.1
New Jersey 194
 0.3
 201
 0.3
Maryland 158
 0.3
 161
 0.3
Virginia 126
 0.2
 137
 0.2
Other 127
 0.2
 109
 0.2
Total retail banking 2,737
 4.4
 2,864
 4.8
Total consumer banking $62,015
 100.0% $59,205
 100.0%


Credit Quality Indicator
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CAPITAL ONE FINANCIAL CORPORATION
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS

The table below presents net charge-offs in our consumer banking loan portfolio for the three and nine months ended September 30, 2019 and 2018, as well as nonperforming loans as of September 30, 2019 and December 31, 2018.
Table 4.6: Consumer Banking Net Charge-Offs (Recoveries) and Nonperforming Loans
  Three Months Ended September 30, Nine Months Ended September 30,
  2019 2018 2019 2018
(Dollars in millions) Amount 
Rate(1)
 Amount 
Rate(1)
 Amount 
Rate(1)
 Amount 
Rate(1)
Net charge-offs (recoveries):                
Auto $234
 1.60% $243
 1.73% $592
 1.38% $633
 1.53 %
Retail banking 17
 2.55
 19
 2.62
 52
 2.51
 51
 2.18
Home loan 0
 0.00
 0
 0.00
 0
 0.00
 (1) (0.02)
Total consumer banking $251
 1.64
 $262
 1.77
 $644
 1.43
 $683
 1.36
  September 30, 2019 December 31, 2018
(Dollars in millions) Amount 
Rate(2)
 Amount 
Rate(2)
Nonperforming loans:        
Auto $432
 0.73% $449
 0.80%
Retail banking 25
 0.91
 30
 1.04
Total consumer banking $457
 0.74
 $479
 0.81
  June 30, 2020  
  Term Loans by Vintage Year        
(Dollars in millions) 2020 2019 2018 2017 2016 Prior Total Term Loans Revolving Loans Revolving Loans Converted to Term Total December 31, 2019
AutoAt origination FICO scores:(1)
                      
Greater than 660 $6,968
 $10,018
 $6,099
 $3,931
 $1,879
 $519
 $29,414
 $0
 $0
 $29,414
 $28,773
621-660 3,028
 4,436
 2,549
 1,569
 721
 233
 12,536
 0
 0
 12,536
 11,924
620 or below 5,310
 7,550
 4,149
 2,612
 1,272
 476
 21,369
 0
 0
 21,369
 19,665
Total auto 15,306
 22,004
 12,797
 8,112
 3,872
 1,228
 63,319
 0
 0
 63,319
 60,362
                       
Retail banking—Delinquency status:                      
Current 1,032
 237
 236
 243
 202
 619
 2,569
 768
 9
 3,346
 2,658
30-59 days 0
 0
 0
 1
 0
 4
 5
 15
 0
 20
 24
60-89 days 0
 0
 5
 1
 0
 1
 7
 4
 0
 11
 8
Greater than 90 days 0
 0
 0
 3
 2
 3
 8
 8
 0
 16
 11
Total retail banking(2)
 1,032
 237
 241
 248
 204
 627
 2,589
 795
 9
 3,393
 2,701
Total consumer banking $16,338
 $22,241
 $13,038
 $8,360
 $4,076
 $1,855
 $65,908
 $795
 $9
 $66,712
 $63,063
__________
(1) 
Net charge-off (recovery) rates are calculated by dividing annualized net charge-offs (recoveries) by averageAmounts represent period-end loans held for investment in each credit score category. Auto credit scores generally represent average FICO scores obtained from three credit bureaus at the time of application and are not refreshed thereafter. Balances for which no credit score is available or the period for each loancredit score is invalid are included in the 620 or below category.
(2) 
Nonperforming loan rates are calculated based on nonperformingIncludes the Paycheck Protection Program (“PPP”) loans for each category divided by period-end total loans held for investment for each respective category.of $931 million as of June 30, 2020.
Commercial Banking
We evaluate theThe key credit quality indicator for our commercial loan portfolios is our internal risk of commercial loans using a risk rating system.ratings. We assign internal risk ratings to loans based on relevant information about the ability of the borrowers to repay their debt. In determining the risk rating of a particular loan, some of the factors considered are the borrower’s current financial condition, historical and projected future credit performance, prospects for support from financially responsible guarantors, the estimated realizable value of any collateral and current economic trends. The scale based on our internal risk rating system is as follows:
Noncriticized: Loans that have not been designated as criticized, frequently referred to as “pass” loans.
Criticized performing: Loans in which the financial condition of the obligor is stressed, affecting earnings, cash flows or collateral values. The borrower currently has adequate capacity to meet near-term obligations; however, the stress, left unabated, may result in deterioration of the repayment prospects at some future date.
Criticized nonperforming: Loans that are not adequately protected by the current net worth and paying capacity of the obligor or the collateral pledged, if any. Loans classified as criticized nonperforming have a well-defined weakness, or weaknesses, which jeopardize the full repayment of the debt. These loans are characterized by the distinct possibility that we will sustain a credit loss if the deficiencies are not corrected and are generally placed on nonaccrual status.
We use our internal risk rating system for regulatory reporting, determining the frequency of credit exposure reviews, and evaluating and determining the allowance for loan and leasecredit losses for commercial loans. Generally, loans that are designated as criticized performing and criticized nonperforming are reviewed quarterly by management to determine if they are appropriately classified/rated and whether any impairment exists. Noncriticized loans are also generally reviewed, at least annually, to determine the appropriate risk rating. In addition, we evaluate the risk rating during the renewal process of any loan or if a loan becomes past due.

 
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CAPITAL ONE FINANCIAL CORPORATION
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS

The following table presents the geographic concentration andour commercial banking portfolio of loans held for investment by internal risk ratings of our commercial loan portfolio as of SeptemberJune 30, 20192020 and December 31, 2018.2019. The internal risk rating status includes all past due loans, both performing and nonperforming.
Table 4.7:3.5: Commercial Banking Risk ProfilePortfolio by Geographic Region and Internal Risk RatingRatings
  September 30, 2019
(Dollars in millions) 
Commercial
and
Multifamily
Real Estate
 
% of
Total
 
Commercial
and
Industrial
 
% of
Total
 
Total
Commercial Banking
 
% of
Total 
Geographic concentration:(1)
            
Northeast $16,301
 54.3% $8,403
 19.3% $24,704
 33.5%
Mid-Atlantic 3,080
 10.3
 5,572
 12.8
 8,652
 11.7
South 4,437
 14.8
 15,386
 35.2
 19,823
 26.9
Other 6,191
 20.6
 14,289
 32.7
 20,480
 27.9
Total $30,009
 100.0% $43,650
 100.0% $73,659
 100.0%
Internal risk rating:(2)
            
Noncriticized $29,272
 97.5% $41,872
 96.0% $71,144
 96.6%
Criticized performing 680
 2.3
 1,355
 3.1
 2,035
 2.8
Criticized nonperforming 36
 0.1
 413
 0.9
 449
 0.6
PCI loans 21
 0.1
 10
 0.0
 31
 0.0
Total $30,009
 100.0% $43,650
 100.0% $73,659
 100.0%
  December 31, 2018
(Dollars in millions) 
Commercial
and
Multifamily
Real Estate
 
% of
Total
 
Commercial
and
Industrial
 
% of
Total
 
Small-Ticket
Commercial
Real Estate
 
% of
Total 
 
Total
Commercial Banking
 
% of
Total 
Geographic concentration:(1)
                
Northeast $15,562
 53.8% $7,573
 18.4% $213
 62.1% $23,348
 33.2%
Mid-Atlantic 3,410
 11.8
 4,710
 11.5
 12
 3.5
 8,132
 11.6
South 4,247
 14.7
 15,367
 37.4
 20
 5.8
 19,634
 27.9
Other 5,680
 19.7
 13,441
 32.7
 98
 28.6
 19,219
 27.3
Total $28,899
 100.0% $41,091
 100.0% $343
 100.0% $70,333
 100.0%
Internal risk rating:(2)
                
Noncriticized $28,239
 97.7% $39,468
 96.1% $336
 98.0% $68,043
 96.8%
Criticized performing 555
 1.9
 1,292
 3.1
 1
 0.3
 1,848
 2.6
Criticized nonperforming 83
 0.3
 223
 0.5
 6
 1.7
 312
 0.4
PCI loans 22
 0.1
 108
 0.3
 0
 0.0
 130
 0.2
Total $28,899
 100.0% $41,091
 100.0% $343
 100.0% $70,333
 100.0%
  June 30, 2020
  Term Loans by Vintage Year      
(Dollars in millions) 2020 2019 2018 2017 2016 Prior Total Term Loans Revolving Loans Revolving Loans Converted to Term Total
Internal risk rating:(1)
                    
Commercial and multifamily real estate                    
Noncriticized $2,466
 $5,490
 $3,587
 $2,000
 $2,217
 $6,635
 $22,395
 $6,878
 $0
 $29,273
Criticized performing 69
 163
 343
 211
 216
 456
 1,458
 55
 0
 1,513
Criticized nonperforming 0
 11
 30
 0
 4
 122
 167
 0
 0
 167
Total commercial and multifamily real estate 2,535
 5,664
 3,960
 2,211
 2,437
 7,213
 24,020
 6,933
 0
 30,953
Commercial and industrial                    
Noncriticized 4,879
 10,234
 4,758
 3,078
 1,998
 3,814
 28,761
 12,774
 73
 41,608
Criticized performing 169
 668
 524
 371
 114
 202
 2,048
 2,388
 0
 4,436
Criticized nonperforming 32
 76
 60
 60
 8
 0
 236
 257
 0
 493
Total commercial and industrial 5,080
 10,978
 5,342
 3,509
 2,120
 4,016
 31,045
 15,419
 73
 46,537
Total commercial banking(2)
 $7,615
 $16,642
 $9,302
 $5,720
 $4,557
 $11,229
 $55,065
 $22,352
 $73
 $77,490
  December 31, 2019
(Dollars in millions) Commercial and Multifamily Real Estate % of Total Commercial and Industrial % of Total Total Commercial Banking 
% of Total 
Internal risk rating:(1)
            
Noncriticized $29,625
 97.9% $42,223
 95.4% $71,848
 96.5%
Criticized performing 561
 1.9
 1,620
 3.7
 2,181
 2.9
Criticized nonperforming 38
 0.1
 410
 0.9
 448
 0.6
PCI loans 21
 0.1
 10
 0.0
 31
 0.0
Total $30,245
 100.0% $44,263
 100.0% $74,508
 100.0%
__________
(1)
Geographic concentration is generally determined by the location of the borrower’s business or the location of the collateral associated with the loan. Northeast consists of CT, MA, ME, NH, NJ, NY, PA and VT. Mid-Atlantic consists of DC, DE, MD, VA and WV. South consists of AL, AR, FL, GA, KY, LA, MO, MS, NC, SC, TN and TX.
(2) 
Criticized exposures correspond to the “Special Mention,” “Substandard” and “Doubtful” asset categories defined by bank regulatory authorities.
(2)
Includes PPP loans of $231 million as of June 30, 2020.
ImpairedRevolving Loans Converted to Term Loans
The following table presents informationFor the three and six months ended June 30, 2020, we converted $89 million and $249 million of revolving loans to term loans, respectively, primarily in our domestic credit card loan portfolio.
Troubled Debt Restructurings
In response to the COVID-19 pandemic, the Federal Banking Agencies issued an interagency statement that provides banking organizations with additional guidance and relief on our impairedaccounting for certain customer concessions related to COVID-19. Specifically, TDR accounting relief is available for short-term COVID-19-related modifications of loans that were not more than 30 days past due where concessions do not extend beyond six months. We assessed all loan modifications introduced to borrowers as of SeptemberJune 30, 20192020 in response to COVID-19 and followed guidance that such eligible loan modifications made on a temporary and good faith basis in response to COVID-19 are not considered TDRs.
Total recorded TDRs were $1.8 billion and $1.7 billion as of June 30, 2020 and December 31, 2018,2019, respectively. TDRs classified as performing in our credit card and for the threeconsumer banking loan portfolios totaled $1.2 billion and nine months ended September$1.1 billion as of June 30, 2019 and 2018. Impaired loans include loans modified in troubled debt restructurings (“TDRs”), all nonperforming commercial loans and nonperforming home loans with a specific impairment. Impaired loans without an allowance generally represent loans that have been charged down to the fair value of the underlying collateral for which we believe no additional losses have been incurred, or where the fair value of the underlying collateral meets or exceeds the loan’s amortized cost. PCI loans are excluded from the following table.2020

 
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CAPITAL ONE FINANCIAL CORPORATION
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS

Table 4.8: Impaired Loans
  September 30, 2019
(Dollars in millions) 
With an
Allowance
 
Without
an
Allowance
 
Total
Recorded
Investment
 
Related
Allowance
 
Net
Recorded
Investment
 
Unpaid
Principal
Balance
Credit Card:            
Domestic credit card $625
 $0
 $625
 $115
 $510
 $615
International card businesses 190
 0
 190
 82
 108
 185
Total credit card(1)
 815
 0
 815
 197
 618
 800
Consumer Banking:            
Auto 294
 41
 335
 26
 309
 445
Retail banking 45
 2
 47
 6
 41
 52
Total consumer banking 339
 43
 382
 32
 350
 497
Commercial Banking:            
Commercial and multifamily real estate 36
 33
 69
 1
 68
 71
Commercial and industrial 516
 141
 657
 97
 560
 779
Total commercial banking 552
 174
 726
 98
 628
 850
Total $1,706
 $217
 $1,923
 $327
 $1,596
 $2,147
  December 31, 2018
(Dollars in millions) 
With an
Allowance
 
Without
an
Allowance
 
Total
Recorded
Investment
 
Related
Allowance
 
Net
Recorded
Investment
 
Unpaid
Principal
Balance
Credit Card:            
Domestic credit card $666
 $0
 $666
 $186
 $480
 $654
International card businesses 189
 0
 189
 91
 98
 183
Total credit card(1)
 855
 0
 855
 277
 578
 837
Consumer Banking:            
Auto(2)
 301
 38
 339
 22
 317
 420
Retail banking 42
 12
 54
 5
 49
 60
Total consumer banking 343
 50
 393
 27
 366
 480
Commercial Banking:            
Commercial and multifamily real estate 92
 28
 120
 5
 115
��121
Commercial and industrial 301
 169
 470
 29
 441
 593
Total commercial lending 393
 197
 590
 34
 556
 714
Small-ticket commercial real estate 0
 6
 6
 0
 6
 9
Total commercial banking 393
 203
 596
 34
 562
 723
Total $1,591
 $253
 $1,844
 $338
 $1,506
 $2,040



89Capital One Financial Corporation (COF)

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CAPITAL ONE FINANCIAL CORPORATION
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS

  Three Months Ended September 30, Nine Months Ended September 30,
  2019 2018 2019 2018
(Dollars in millions) Average
Recorded
Investment
 Interest
Income
Recognized
 Average
Recorded
Investment
 Interest
Income
Recognized
 Average
Recorded
Investment
 Interest
Income
Recognized
 Average
Recorded
Investment
 Interest
Income
Recognized
Credit Card:                
Domestic credit card $628
 $14
 $659
 $15
 $645
 $43
 $653
 $47
International card businesses 192
 4
 186
 3
 193
 11
 182
 9
Total credit card(1)
 820
 18
 845
 18
 838
 54
 835
 56
Consumer Banking:                
Auto(2)
 334
 10
 366
 11
 338
 29
 411
 35
Home loan 0
 0
 0
 0
 0
 0
 114
 1
Retail banking 52
 0
 59
 0
 53
 1
 60
 1
Total consumer banking 386
 10
 425
 11
 391
 30
 585
 37
Commercial Banking:                
Commercial and multifamily real estate 74
 0
 67
 1
 94
 1
 86
 2
Commercial and industrial 605
 3
 583
 6
 562
 11
 658
 16
Total commercial lending 679
 3
 650
 7
 656
 12
 744
 18
Small-ticket commercial real estate 3
 0
 5
 0
 5
 0
 6
 0
Total commercial banking 682
 3
 655
 7
 661
 12
 750
 18
Total $1,888
 $31
 $1,925
 $36
 $1,890
 $96
 $2,170
 $111
__________
(1)
The period-end and average recorded investments of credit card loans include finance charges and fees.
(2)
2018 amounts include certain TDRs that were recorded as other assets on our consolidated balance sheets.
Troubled Debt Restructurings
Total recorded TDRs were $1.6 billion as of both September 30, 2019 and December 31, 2018. TDRs classified as performing in our credit card and consumer banking loan portfolios totaled $1.1 billion and $1.2 billion as of September 30, 2019, and December 31, 2018, respectively. TDRs classified as performing in our commercial banking loan portfolio totaled $276$349 million and $282$224 million as of SeptemberJune 30, 20192020 and December 31, 2018,2019, respectively. Commitments to lend additional funds on loans modified in TDRs totaled $220$145 million and $256$178 million as of SeptemberJune 30, 20192020 and December 31, 2018,2019, respectively.
Loans Modified in TDRs
As part of our loan modification programs to borrowers experiencing financial difficulty, we may provide multiple concessions to minimize our economic loss and improve long-term loan performance and collectability. The following tables present the major modification types, recorded investment amounts and financial effects of loans modified in TDRs during the three and ninesix months ended SeptemberJune 30, 20192020 and 2018.2019.
Table 3.6: Troubled Debt Restructurings
  
Total Loans Modified(1)
 Three Months Ended June 30, 2020
  Reduced Interest Rate Term Extension Balance Reduction
(Dollars in millions) 
% of TDR Activity(2)
 Average Rate Reduction 
% of TDR Activity(2)
 Average Term Extension (Months) 
% of TDR Activity(2)
 Gross Balance Reduction
Credit Card:              
Domestic credit card $56
 100% 15.41% 0% 0 0% $0
International card businesses 28
 100
 26.56
 0
 0 0
 0
Total credit card 84
 100
 19.14
 0
 0 0
 0
Consumer Banking:              
Auto 137
 5
 4.12
 95
 3 0
 0
Retail banking 1
 10
 8.37
 59
 4 0
 0
Total consumer banking 138
 5
 4.19
 95
 3 0
 0
Commercial Banking:              
Commercial and multifamily real estate 9
 0
 0.00
 100
 7 0
 0
Commercial and industrial 181
 0
 0.00
 52
 8 9
 7
Total commercial banking 190
 0
 0.00
 55
 8 8
 7
Total $412
 22
 17.96
 57
 5 4
 $7
  
Total Loans Modified(1)
 Six Months Ended June 30, 2020
  Reduced Interest Rate Term Extension Balance Reduction
(Dollars in millions) 
% of TDR Activity(2)
 Average Rate Reduction 
% of TDR Activity(2)
 Average Term Extension (Months) 
% of TDR Activity(2)
 Gross Balance Reduction
Credit Card:              
Domestic credit card $145
 100% 16.05% 0% 0 0% $0
International card businesses 79
 100
 27.05
 0
 0 0
 0
Total credit card 224
 100
 19.94
 0
 0 0
 0
Consumer Banking:              
Auto 260
 12
 3.51
 95
 4 0
 0
Retail banking 4
 4
 11.42
 15
 4 0
 0
Total consumer banking 264
 12
 3.55
 93
 4 0
 0
Commercial Banking:              
Commercial and multifamily real estate 28
 0
 0.00
 100
 10 0
 0
Commercial and industrial 188
 0
 0.00
 50
 8 8
 7
Total commercial banking 216
 0
 0.00
 57
 9 7
 7
Total $704
 36
 17.90
 52
 5 2
 $7

 
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CAPITAL ONE FINANCIAL CORPORATION
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS

Table 4.9: Troubled Debt Restructurings
  
Total Loans
Modified
(1)
 Three Months Ended September 30, 2019
  Reduced Interest Rate Term Extension Balance Reduction
(Dollars in millions) 
% of
TDR
Activity
(2)
 Average
Rate
Reduction
 
% of
TDR
Activity
(2)
 Average
Term
Extension
(Months)
 
% of
TDR
Activity
(2)
 Gross
Balance
Reduction
Credit Card:              
Domestic credit card $85
 100% 16.76% 0% 0 0% $0
International card businesses 43
 100
 27.08
 0
 0 0
 0
Total credit card 128
 100
 20.19
 0
 0 0
 0
Consumer Banking:              
Auto 66
 42
 3.51
 89
 8 1
 1
Retail banking 1
 9
 9.30
 0
 0 0
 0
Total consumer banking 67
 42
 3.53
 88
 8 1
 1
Commercial Banking:              
Commercial and industrial 51
 9
 1.00
 15
 14 0
 0
Total commercial banking 51
 9
 1.00
 15
 14 0
 0
Total $246
 65
 16.70
 27
 9 0
 $1
  
Total Loans
Modified
(1)
 Nine Months Ended September 30, 2019
  Reduced Interest Rate Term Extension Balance Reduction
(Dollars in millions) 
% of
TDR
Activity
(2)
 Average
Rate
Reduction
 
% of
TDR
Activity
(2)
 Average
Term
Extension
(Months)
 
% of
TDR
Activity
(2)
 Gross
Balance
Reduction
Credit Card:              
Domestic credit card $257
 100% 16.58% 0% 0 0% $0
International card businesses 130
 100
 27.25
 0
 0 0
 0
Total credit card 387
 100
 20.18
 0
 0 0
 0
Consumer Banking:              
Auto 190
 41
 3.70
 90
 8 1
 1
Retail banking 7
 10
 10.73
 54
 3 34
 0
Total consumer banking 197
 40
 3.76
 89
 7 2
 1
Commercial Banking:              
Commercial and multifamily real estate 34
 100
 0.00
 0
 0 0
 0
Commercial and industrial 86
 5
 0.60
 25
 9 0
 0
Total commercial lending 120
 32
 0.07
 18
 9 0
 0
Small-ticket commercial real estate 1
 0
 0.00
 0
 0 0
 0
Total commercial banking 121
 32
 0.07
 18
 9 0
 0
Total $705
 72
 16.08
 28
 8 1
 $1


  
Total Loans Modified(1)
 Three Months Ended June 30, 2019
 Reduced Interest Rate Term Extension
(Dollars in millions)
% of TDR Activity(2)
 Average Rate Reduction 
% of TDR Activity(2)
 Average Term Extension (Months)
Credit Card:          
Domestic credit card $74
 100% 16.60% 0% 0
International card businesses 40
 100
 27.25
 0
 0
Total credit card 114
 100
 20.32
 0
 0
Consumer Banking:          
Auto 52
 46
 3.78
 89
 8
Retail banking 5
 9
 10.55
 57
 3
Total consumer banking 57
 42
 3.93
 86
 8
Commercial Banking:          
Commercial and industrial 14
 0
 0.00
 100
 3
Total commercial lending 14
 0
 0.00
 100
 3
Small-ticket commercial real estate 1
 0
 0.00
 0
 0
Total commercial banking 15
 0
 0.00
 98
 3
Total $186
 75
 17.45
 34
 7
91Capital One Financial Corporation (COF)
  
Total Loans Modified(1)
 Six Months Ended June 30, 2019
 Reduced Interest Rate Term Extension
(Dollars in millions)
% of TDR Activity(2)
 Average Rate Reduction 
% of TDR Activity(2)
 Average Term Extension (Months)
Credit Card:          
Domestic credit card $172
 100% 16.50% 0% 0
International card businesses 87
 100
 27.44
 0
 0
Total credit card 259
 100
 20.17
 0
 0
Consumer Banking:          
Auto 124
 41
 3.81
 90
 7
Retail banking 6
 10
 10.91
 61
 3
Total consumer banking 130
 39
 3.90
 89
 7
Commercial Banking:          
Commercial and multifamily real estate 34
 100
 0.00
 0
 0
Commercial and industrial 35
 0
 0.00
 40
 1
Total commercial lending 69
 49
 0.00
 20
 1
Small-ticket commercial real estate 1
 0
 0.00
 0
 0
Total commercial banking 70
 49
 0.00
 20
 0
Total $459
 75
 15.78
 28
 6

Table of Contents__________

CAPITAL ONE FINANCIAL CORPORATION
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS

  
Total Loans
Modified
(1)
 Three Months Ended September 30, 2018
  Reduced Interest Rate Term Extension Balance Reduction
(Dollars in millions) 
% of
TDR
Activity
(2)
 Average
Rate
Reduction
 
% of
TDR
Activity
(2)
 Average
Term
Extension
(Months)
 
% of
TDR
Activity
(2)
 Gross
Balance
Reduction
Credit Card:              
Domestic credit card $105
 100% 16.01% 0% 0 0% $0
International card businesses 46
 100
 26.95
 0
 0 0
 0
Total credit card 151
 100
 19.35
 0
 0 0
 0
Consumer Banking:              
Auto(3)
 47
 51
 3.88
 85
 9 1
 0
Retail banking 0
 100
 10.45
 5
 12 0
 0
Total consumer banking 47
 52
 3.93
 85
 9 1
 0
Commercial Banking:              
Commercial and multifamily real estate 22
 0
 0.00
 61
 3 0
 0
Commercial and industrial 50
 0
 0.00
 13
 8 0
 0
Total commercial lending 72
 0
 0.00
 28
 5 0
 0
Small-ticket commercial real estate 1
 0
 0.00
 0
 0 0
 0
Total commercial banking 73
 0
 0.00
 28
 5 0
 0
Total $271
 65
 17.26
 22
 8 0
 $0
  
Total Loans
Modified
(1)
 Nine Months Ended September 30, 2018
 Reduced Interest Rate Term Extension Balance Reduction
(Dollars in millions)
% of
TDR
Activity
(2)
 Average
Rate
Reduction
 
% of
TDR
Activity
(2)
 Average
Term
Extension
(Months)
 
% of
TDR
Activity
(2)
 Gross
Balance
Reduction
Credit Card:              
Domestic credit card $314
 100% 15.88% 0% 0 0% $0
International card businesses 139
 100
 26.87
 0
 0 0
 0
Total credit card 453
 100
 19.25
 0
 0 0
 0
Consumer Banking:              
Auto(3)
 153
 55
 3.91
 87
 8 1
 1
Home loan 6
 28
 1.78
 83
 214 0
 0
Retail banking 6
 14
 11.09
 48
 6 0
 0
Total consumer banking 165
 53
 3.94
 86
 15 1
 1
Commercial Banking:              
Commercial and multifamily real estate 41
 0
 0.00
 79
 5 0
 0
Commercial and industrial 147
 0
 1.19
 47
 14 0
 0
Total commercial lending 188
 0
 1.19
 54
 11 0
 0
Small-ticket commercial real estate 3
 0
 0.00
 0
 0 0
 0
Total commercial banking 191
 0
 1.19
 53
 11 0
 0
Total $809
 67
 16.79
 30
 14 0
 $1
__________
(1) 
Represents the recorded investment of total loans modified in TDRs at the end of the quarter in which they were modified. As not every modification type is included in the table above, the total percentage of TDR activity may not add up to 100%. Some loans may receive more than one type of concession as part of the modification.
(2) 
Due to multiple concessions granted to some troubled borrowers, percentages may total more than 100% for certain loan types.

 
 9296Capital One Financial Corporation (COF)

Table of Contents

CAPITAL ONE FINANCIAL CORPORATION
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS

(3)
Includes certain TDRs that are recorded as other assets on our consolidated balance sheets.
Subsequent Defaults of Completed TDR Modifications
The following table presents the type, number and recorded investment of loans modified in TDRs that experienced a default during the period and had completed a modification event in the twelve months prior to the default. A default occurs if the loan is either 90 days or more delinquent, has been charged off as of the end of the period presented or has been reclassified from accrual to nonaccrual status.
Table 4.10: TDRs3.7: TDRs—Subsequent Defaults
 Three Months Ended September 30, Nine Months Ended September 30, Three Months Ended June 30, Six Months Ended June 30,
 2019 2018 2019 2018 2020 2019 2020 2019
(Dollars in millions) Number of
Contracts
 Amount Number of
Contracts
 Amount Number of
Contracts
 Amount Number of
Contracts
 Amount Number of Contracts Amount Number of Contracts Amount Number of Contracts Amount Number of Contracts Amount
Credit Card:                                
Domestic credit card 10,619
 $22
 13,983
 $29
 36,227
 $77
 44,528
 $93
 9,582
 $21
 11,581
 $26
 20,468
 $43
 25,608
 $55
International card businesses 17,104
 26
 15,104
 25
 51,995
 82
 44,397
 78
 17,508
 25
 18,185
 28
 35,365
 51
 34,891
 56
Total credit card 27,723
 48
 29,087
 54
 88,222
 159
 88,925
 171
 27,090
 46
 29,766
 54
 55,833
 94
 60,499
 111
Consumer Banking:                                
Auto 1,446
 18
 1,907
 20
 3,863
 47
 5,507
 62
 860
 11
 1,312
 16
 2,135
 27
 2,417
 29
Home loan 0
 0
 0
 0
 0
 0
 3
 1
Retail banking 6
 0
 12
 2
 18
 1
 21
 2
 3
 0
 4
 1
 4
 0
 12
 1
Total consumer banking 1,452
 18
 1,919
 22
 3,881
 48
 5,531
 65
 863
 11
 1,316
 17
 2,139
 27
 2,429
 30
Commercial Banking:                                
Commercial and multifamily real estate 0
 0
 1
 3
 0
 0
 1
 3
Commercial and industrial 0
 0
 5
 34
 0
 0
 18
 79
 1
 21
 0
 0
 7
 49
 0
 0
Total commercial lending 0
 0
 6
 37
 0
 0
 19
 82
Total commercial banking 0
 0
 6
 37
 0
 0
 19
 82
 1
 21
 0
 0
 7
 49
 0
 0
Total 29,175
 $66
 31,012
 $113
 92,103
 $207
 94,475
 $318
 27,954
 $78
 31,082
 $71
 57,979
 $170
 62,928
 $141


Loans Pledged

We pledged loan collateral of $15.7 billion and $14.6 billion to secure the majority of our FHLB borrowing capacity of $17.9 billion and $18.7 billion as of June 30, 2020 and December 31, 2019, respectively. We also pledged loan collateral of $28.2 billion and $6.7 billion to secure our Federal Reserve Discount Window borrowing capacity of $22.2 billion and $5.3 billion as of June 30, 2020 and December 31, 2019, respectively. In addition to loans pledged, we securitized a portion of our credit card and auto loans. See “Note 5—Variable Interest Entities and Securitizations” for additional information.

 
 9397Capital One Financial Corporation (COF)

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CAPITAL ONE FINANCIAL CORPORATION
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS

NOTE 5—4—ALLOWANCE FOR LOAN AND LEASECREDIT LOSSES AND RESERVE FOR UNFUNDED LENDING COMMITMENTS
In the first quarter of 2020, we adopted the CECL standard. Concurrent with our adoption of the CECL standard in the first quarter of 2020, we reclassified our finance charge and fee reserve to our allowance for credit losses, with a corresponding increase to credit card loans held for investment. Accordingly, our disclosures below reflect these adoption changes. Prior period presentation was not modified to conform to the current period presentation. See “Note 1—Summary of Significant Accounting Policies” for additional information.
Our allowance for loan and leasecredit losses represents management’s bestcurrent estimate of incurred loan and leaseexpected credit losses inherent inover the contractual terms of our loans held for investment as of each balance sheet date. In additionExpected recoveries of amounts previously charged off or expected to be charged off are recognized within the allowance. When developing an estimate of expected credit losses, we use both quantitative and qualitative methods in considering all available information relevant to assessing collectability. This may include internal information, external information, or a combination of both relating to past events, current conditions, and reasonable and supportable forecasts. Management will consider and may qualitatively adjust for conditions, changes, and trends in loan portfolios that may not be captured in modeled results. These adjustments are referred to as qualitative factors and represent management’s judgment of the imprecision and risks inherent in the processes and assumptions used in establishing the allowance for loan and lease losses, we also estimate probable losses related tocredit losses. Significant judgment is applied in our estimation of lifetime credit losses.
We have unfunded lending commitments suchin our Commercial Banking business that are not unconditionally cancellable by us and for which we estimate expected credit losses in establishing a reserve. This reserve is measured using the same measurement objectives as letters of credit, financial guarantees and binding unfunded loan commitments. The provisionthe allowance for losses onloans held for investment. We build or release the reserve for unfunded lending commitments is included inthrough the provision for credit losses in our consolidated statements of income and the related reserve for unfunded lending commitments is included in other liabilities on our consolidated balance sheets. See “Note 1—Summary of Significant Accounting Policies” in our 2018 Form 10-K for further discussion of the methodology and policy for determining our allowance for loan and lease losses for each of our loan portfolio segments, as well as information on our reserve for unfunded lending commitments.
Allowance for Loan and LeaseCredit Losses and Reserve for Unfunded Lending Commitments Activity
The table below summarizes changes in the allowance for loan and leasecredit losses and reserve for unfunded lending commitments by portfolio segment for the three and ninesix months ended SeptemberJune 30, 2020 and 2019.The allowance balance as of June 30, 2020 reflects the cumulative effects from adoption of the CECL standard and the change to include finance charge and fee reserve in the allowance for credit losses. The reserve for unfunded lending commitments balance as of June 30, 2020 also reflects the cumulative effects from adoption of the CECL standard, including the component of loss sharing agreements with the GSEs on multifamily commercial real estate loans that are within the scope of the CECL standard.
When developing an estimate of expected credit losses, we use both quantitative and qualitative methods in considering all available information relevant to assessing collectability. Management will consider and may make adjustments for qualitative factors, which represent management’s judgment of the imprecision and risks inherent in the processes and assumptions used in establishing the allowance for credit losses. Our allowance for credit losses increased by $9.6 billion to $16.8 billion as of June 30, 2020 from December 31, 2019, primarily driven by the allowance build from expectations of economic worsening and 2018.uncertainty as a result of the COVID-19 pandemic as well as the adoption of the CECL standard.

98Capital One Financial Corporation (COF)

Table 5.1:of Contents


Table 4.1: Allowance for Loan and LeaseCredit Losses and Reserve for Unfunded Lending Commitments Activity
  Three Months Ended September 30, 2019
(Dollars in millions) Credit Card Consumer
Banking
 Commercial Banking Total
Allowance for loan and lease losses:        
Balance as of June 30, 2019 $5,342
 $1,055
 $736
 $7,133
Charge-offs (1,531) (489) (66) (2,086)
Recoveries(1)
 380
 238
 6
 624
Net charge-offs (1,151) (251) (60) (1,462)
Provision for loan and lease losses 1,087
 203
 84
 1,374
Allowance build (release) for loan and lease losses (64) (48) 24
 (88)
Other changes(2)
 (8) 0
 0
 (8)
Balance as of September 30, 2019 5,270
 1,007
 760
 7,037
Reserve for unfunded lending commitments:        
Balance as of June 30, 2019 0
 4
 140
 144
Provision for losses on unfunded lending commitments 0
 0
 9
 9
Balance as of September 30, 2019 0
 4
 149
 153
Combined allowance and reserve as of September 30, 2019 $5,270
 $1,011
 $909
 $7,190
  Nine Months Ended September 30, 2019
(Dollars in millions) Credit Card Consumer
Banking
 Commercial Banking Total
Allowance for loan and lease losses:        
Balance as of December 31, 2018 $5,535
 $1,048
 $637
 $7,220
Charge-offs (5,024) (1,383) (109) (6,516)
Recoveries(1)
 1,189
 739
 19
 1,947
Net charge-offs (3,835) (644) (90) (4,569)
Provision for loan and lease losses 3,571
 603
 213
 4,387
Allowance build (release) for loan and lease losses (264) (41) 123
 (182)
Other changes(2)
 (1) 0
 0
 (1)
Balance as of September 30, 2019 5,270
 1,007
 760
 7,037
Reserve for unfunded lending commitments:        
Balance as of December 31, 2018 0
 4
 118
 122
Provision for losses on unfunded lending commitments 0
 0
 31
 31
Balance as of September 30, 2019 0
 4
 149
 153
Combined allowance and reserve as of September 30, 2019 $5,270
 $1,011
 $909
 $7,190
  Three Months Ended June 30, 2020
(Dollars in millions) Credit Card Consumer Banking Commercial Banking Total
Allowance for credit losses:        
Balance as of March 31, 2020 $10,346
 $2,154
 $1,573
 $14,073
Charge-offs (1,612) (416) (103) (2,131)
Recoveries(1)
 401
 224
 1
 626
Net charge-offs (1,211) (192) (102) (1,505)
Provision for credit losses 2,944
 876
 432
 4,252
Allowance build for credit losses 1,733
 684
 330
 2,747
Other changes(2)
 12
 0
 0
 12
Balance as of June 30, 2020 12,091
 2,838
 1,903
 16,832
Reserve for unfunded lending commitments:        
Balance as of March 31, 2020 0
 0
 223
 223
Benefit for losses on unfunded lending commitments 0
 0
 (5) (5)
Balance as of June 30, 2020 0
 0
 218
 218
Combined allowance and reserve as of June 30, 2020 $12,091
 $2,838
 $2,121
 $17,050
  Six Months Ended June 30, 2020
(Dollars in millions) Credit Card Consumer Banking Commercial Banking Total
Allowance for credit losses:        
Balance as of December 31, 2019 $5,395
 $1,038
 $775
 $7,208
Cumulative effects from adoption of the CECL standard 2,241
 502
 102
 2,845
Finance charge and fee reserve reclassification(3)
 462
 0
 0
 462
Balance as of January 1, 2020 8,098
 1,540
 877
 10,515
Charge-offs (3,461) (912) (215) (4,588)
Recoveries(1)
 814
 474
 4
 1,292
Net charge-offs (2,647) (438) (211) (3,296)
Provision for credit losses 6,646
 1,736
 1,237
 9,619
Allowance build for credit losses 3,999
 1,298
 1,026
 6,323
Other changes(2)
 (6) 0
 0
 (6)
Balance as of June 30, 2020 12,091
 2,838
 1,903
 16,832
Reserve for unfunded lending commitments:        
Balance as of December 31, 2019 0
 5
 130
 135
Cumulative effects from adoption of the CECL standard 0
 (5) 42
 37
Balance as of January 1, 2020 0
 0
 172
 172
Provision for losses on unfunded lending commitments 0
 0
 46
 46
Balance as of June 30, 2020 0
 0
 218
 218
Combined allowance and reserve as of June 30, 2020 $12,091
 $2,838
 $2,121
 $17,050

 
 9499Capital One Financial Corporation (COF)


CAPITAL ONE FINANCIAL CORPORATION
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS

 Three Months Ended September 30, 2018 Three Months Ended June 30, 2019
(Dollars in millions) Credit Card Consumer
Banking
 Commercial Banking Other Total Credit Card Consumer Banking Commercial Banking Total
Allowance for loan and lease losses:                  
Balance as of June 30, 2018 $5,624
 $1,120
 $624
 $0
 $7,368
Balance as of March 31, 2019 $5,568
 $1,062
 $683
 $7,313
Charge-offs (1,528) (469) (48) 1
 (2,044) (1,711) (423) (23) (2,157)
Recoveries(1)
 391
 207
 21
 0
 619
 391
 251
 7
 649
Net charge-offs (1,137) (262) (27) 1
 (1,425) (1,320) (172) (16) (1,508)
Provision (benefit) for loan and lease losses 1,031
 185
 60
 (1) 1,275
Provision for loan and lease losses 1,095
 165
 69
 1,329
Allowance build (release) for loan and lease losses (106) (77) 33
 0
 (150) (225) (7) 53
 (179)
Other changes(2)
 2
 0
 (1) 0
 1
 (1) 0
 0
 (1)
Balance as of September 30, 2018 5,520
 1,043
 656
 0
 7,219
Balance as of June 30, 2019 5,342
 1,055
 736
 7,133
Reserve for unfunded lending commitments:                  
Balance as of June 30, 2018 0
 5
 112
 0
 117
Benefit for losses on unfunded lending commitments 0
 (1) (6) 0
 (7)
Balance as of September 30, 2018 0
 4
 106
 0
 110
Combined allowance and reserve as of September 30, 2018 $5,520
 $1,047
 $762
 $0
 $7,329
Balance as of March 31, 2019 0
 4
 127
 131
Provision for losses on unfunded lending commitments 0
 0
 13
 13
Balance as of June 30, 2019 0
 4
 140
 144
Combined allowance and reserve as of June 30, 2019 $5,342
 $1,059
 $876
 $7,277
 Nine Months Ended September 30, 2018 Six Months Ended June 30, 2019
(Dollars in millions) Credit Card 
Consumer
Banking
(3)
 Commercial Banking 
Other(3)
 Total Credit Card Consumer Banking Commercial Banking Total
Allowance for loan and lease losses:                  
Balance as of December 31, 2017 $5,648
 $1,242
 $611
 $1
 $7,502
Balance as of December 31, 2018 $5,535
 $1,048
 $637
 $7,220
Charge-offs (5,032) (1,314) (76) (7) (6,429) (3,493) (894) (43) (4,430)
Recoveries(1)
 1,258
 631
 37
 1
 1,927
 809
 501
 13
 1,323
Net charge-offs (3,774) (683) (39) (6) (4,502) (2,684) (393) (30) (3,107)
Provision (benefit) for loan and lease losses 3,658
 538
 85
 (49) 4,232
Provision for loan and lease losses 2,484
 400
 129
 3,013
Allowance build (release) for loan and lease losses (116) (145) 46
 (55) (270) (200) 7
 99
 (94)
Other changes(3)(2)
 (12) (54) (1) 54
 (13) 7
 0
 0
 7
Balance as of September 30, 2018 5,520
 1,043
 656
 0
 7,219
Balance as of June 30, 2019 5,342
 1,055
 736
 7,133
Reserve for unfunded lending commitments:                  
Balance as of December 31, 2017 0
 7
 117
 0
 124
Benefit for losses on unfunded lending commitments 0
 (3) (11) 0
 (14)
Balance as of September 30, 2018 0
 4
 106
 0
 110
Combined allowance and reserve as of September 30, 2018 $5,520
 $1,047
 $762
 $0
 $7,329
Balance as of December 31, 2018 0
 4
 118
 122
Provision for losses on unfunded lending commitments 0
 0
 22
 22
Balance as of June 30, 2019 0
 4
 140
 144
Combined allowance and reserve as of June 30, 2019 $5,342
 $1,059
 $876
 $7,277
__________________
(1) 
The amount and timing of recoveries is impacted by our collection strategies, which are based on customer behavior and risk profile and include direct customer communications, repossession of collateral, the periodic sale of charged-offcharged off loans as well as additional strategies, such as litigation.
(2) 
Represents foreign currency translation adjustments and the net impact of loan transfers and sales where applicable.
adjustments.
(3) 
In 2018,
Concurrent with our adoption of the CECL standard in the first quarter of 2020, we sold all ofreclassified our consumer home loan portfolio.The impact included a benefitfinance charge and fee reserve to our allowance for credit losses, of $46 million in the second quarter of 2018 which was reflected in the Other category.with a corresponding increase to credit card loans held for investment.

 
 95100Capital One Financial Corporation (COF)

Table of Contents

CAPITAL ONE FINANCIAL CORPORATION
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS

Components of Allowance for Loan and Lease Losses by Impairment Methodology
The table below presents the components of our allowance for loan and lease losses by portfolio segment and impairment methodology as of September 30, 2019 and December 31, 2018. See “Note 1—Summary of Significant Accounting Policies” in our 2018 Form 10-K for further discussion of allowance methodologies for each of the loan portfolios.
Table 5.2: Components of Allowance for Loan and Lease Losses by Impairment Methodology
  September 30, 2019
(Dollars in millions) 
Credit
Card
 Consumer Banking Commercial Banking Total
Allowance for loan and lease losses:        
Collectively evaluated $5,073
 $975
 $662
 $6,710
Asset-specific 197
 32
 98
 327
Total allowance for loan and lease losses $5,270
 $1,007
 $760
 $7,037
Loans held for investment:        
Collectively evaluated $112,866
 $61,631
 $72,902
 $247,399
Asset-specific 815
 382
 726
 1,923
PCI loans 0
 2
 31
 33
Total loans held for investment $113,681
 $62,015
 $73,659
 $249,355
Allowance coverage ratio(1)
 4.64% 1.62% 1.03% 2.82%
  December 31, 2018
(Dollars in millions) Credit
Card
 Consumer Banking Commercial Banking Total
Allowance for loan and lease losses:        
Collectively evaluated $5,258
 $1,021
 $603
 $6,882
Asset-specific 277
 27
 34
 338
Total allowance for loan and lease losses $5,535
 $1,048
 $637
 $7,220
Loans held for investment:        
Collectively evaluated $115,505
 $58,808
 $69,607
 $243,920
Asset-specific 855
 393
 596
 1,844
PCI loans 1
 4
 130
 135
Total loans held for investment $116,361
 $59,205
 $70,333
 $245,899
Allowance coverage ratio(1)
 4.76% 1.77% 0.91% 2.94%
__________
(1)
Allowance coverage ratio is calculated by dividing the period-end allowance for loan and lease losses by period-end loans held for investment within the specified loan category.

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CAPITAL ONE FINANCIAL CORPORATION
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS

Credit Card Partnership Loss Sharing Arrangements
We have certain credit card partnership agreements that are presented within our consolidated financial statements on a net basis, in which our partner agrees to share a portion of the credit losses on the underlying loan portfolio. The expected reimbursements from these partners which are netted against our allowance for credit losses. Our methodology for estimating reimbursements is consistent with the methodology we use to estimate the allowance for credit losses on our credit card loan and lease losses,receivables. These expected reimbursements result in reductions to net charge-offs and provision for credit losses. See “Note 1—Summary of Significant Accounting Policies” in our 20182019 Form 10-K for further discussion of our credit card partnership agreements.
The table below summarizes the changes in the estimated reimbursements from these partners for the three and ninesix months ended SeptemberJune 30, 20192020 and 2018.2019.
Table 5.3:4.2: Summary of Credit Card Partnership Loss Sharing Arrangements Impacts
  Three Months Ended June 30,
(Dollars in millions) 2020 2019
Estimated reimbursements from partners, beginning of period $2,653
 $442
Amounts due from partners which reduced net charge-offs (293) (105)
Amounts estimated to be charged to partners which reduced provision for credit losses 73
 77
Estimated reimbursements from partners, end of period $2,433
 $414
  Three Months Ended September 30,
(Dollars in millions) 2019 2018
Estimated reimbursements from partners, beginning of period $414
 $392
Amounts due from partners which reduced net charge-offs (100) (97)
Amounts estimated to be charged to partners which reduced provision for credit losses 86
 81
Estimated reimbursements from partners, end of period $400
 $376
 Nine Months Ended September 30, Six Months Ended June 30,
(Dollars in millions) 2019 2018 2020 2019
Estimated reimbursements from partners, beginning of period(1) $379
 $380
 $2,166
 $379
Amounts due from partners which reduced net charge-offs (313) (286) (595) (213)
Amounts estimated to be charged to partners which reduced provision for credit losses 334
 282
 862
 248
Estimated reimbursements from partners, end of period $400
 $376
 $2,433
 $414

_________
(1)
Includes effects from adoption of the CECL standard in the first quarter of 2020.

 
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CAPITAL ONE FINANCIAL CORPORATION
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS

NOTE 6—5—VARIABLE INTEREST ENTITIES AND SECURITIZATIONS
In the normal course of business, we enter into various types of transactions with entities that are considered to be VIEs. Our primary involvement with VIEs has been related to our securitization transactions in which we transferred assets to securitization trusts. We have primarily securitized credit card and auto loans, which have provided a source of funding for us and enabled us to transfer a certain portion of the economic risk of the loans or related debt securities to third parties.
The entity that has a controlling financial interest in a VIE is referred to as the primary beneficiary and is required to consolidate the VIE. The majority of the VIEs in which we are involved have been consolidated in our financial statements.
Summary of Consolidated and Unconsolidated VIEs
The assets of our consolidated VIEs primarily consist of cash, loan receivables and the related allowance for loan and leasecredit losses, which we report on our consolidated balance sheets under restricted cash for securitization investors, loans held in consolidated trusts and allowance for loan and leasecredit losses, respectively. The assets of a particular VIE are the primary source of funds to settle its obligations. Creditors of these VIEs typically do not have recourse to our general credit. Liabilities primarily consist of debt securities issued by the VIEs, which we report under securitized debt obligations on our consolidated balance sheets. For unconsolidated VIEs, we present the carrying amount of assets and liabilities reflected on our consolidated balance sheets and our maximum exposure to loss. Our maximum exposure to loss is estimated based on the unlikely event that all of the assets in the VIEs become worthless and we are required to meet our maximum remaining funding obligations.
The tables below present a summary of VIEs in which we had continuing involvement or held a variable interest, aggregated based on VIEs with similar characteristics as of SeptemberJune 30, 20192020 and December 31, 2018.2019. We separately present information for consolidated and unconsolidated VIEs.
Table 6.1:5.1: Carrying Amount of Consolidated and Unconsolidated VIEs
  September 30, 2019
  Consolidated Unconsolidated
(Dollars in millions) 
Carrying
Amount
of Assets
 
Carrying
Amount of
Liabilities
 
Carrying
Amount
of Assets
 
Carrying
Amount of
Liabilities
 
Maximum 
Exposure to
Loss
Securitization-Related VIEs:          
Credit card loan securitizations(1)
 $30,521
 $16,896
 $0
 $0
 $0
Auto loan securitizations 2,570
 2,275
 0
 0
 0
Home loan securitizations 0
 0
 66
 0
 367
Total securitization-related VIEs 33,091
 19,171
 66
 0
 367
Other VIEs:(2)
          
Affordable housing entities 236
 1
 4,439
 1,206
 4,439
Entities that provide capital to low-income and rural communities 1,817
 69
 0
 0
 0
Other 0
 0
 512
 0
 512
Total other VIEs 2,053
 70
 4,951
 1,206
 4,951
Total VIEs $35,144
 $19,241
 $5,017
 $1,206
 $5,318


  June 30, 2020
  Consolidated Unconsolidated
(Dollars in millions) Carrying Amount of Assets Carrying Amount of Liabilities Carrying Amount of Assets Carrying Amount of Liabilities Maximum Exposure to Loss
Securitization-Related VIEs:          
Credit card loan securitizations(1)
 $25,119
 $13,141
 $0
 $0
 $0
Auto loan securitizations 3,007
 2,662
 0
 0
 0
Home loan securitizations 0
 0
 56
 0
 319
Total securitization-related VIEs 28,126
 15,803
 56
 0
 319
Other VIEs:(2)
          
Affordable housing entities 248
 18
 4,553
 1,262
 4,553
Entities that provide capital to low-income and rural communities 2,030
 69
 0
 0
 0
Other 0
 0
 476
 0
 476
Total other VIEs 2,278
 87
 5,029
 1,262
 5,029
Total VIEs $30,404
 $15,890
 $5,085
 $1,262
 $5,348

 
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CAPITAL ONE FINANCIAL CORPORATION
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS

 December 31, 2018 December 31, 2019
 Consolidated Unconsolidated Consolidated Unconsolidated
(Dollars in millions) 
Carrying
Amount
of Assets
 
Carrying
Amount of
Liabilities
 
Carrying
Amount
of Assets
 
Carrying
Amount of
Liabilities
 
Maximum
Exposure to
Loss
 Carrying Amount of Assets Carrying Amount of Liabilities Carrying Amount of Assets Carrying Amount of Liabilities Maximum Exposure to Loss
Securitization-Related VIEs:                    
Credit card loan securitizations(1)
 $33,574
 $18,885
 $0
 $0
 $0
 $31,112
 $16,113
 $0
 $0
 $0
Auto loan securitizations 2,282
 2,012
 0
 0
 0
Home loan securitizations 0
 0
 211
 74
 554
 0
 0
 66
 0
 352
Total securitization-related VIEs 33,574
 18,885
 211
 74
 554
 33,394
 18,125
 66
 0
 352
Other VIEs:(2)
                    
Affordable housing entities
 243
 17
 4,238
 1,303
 4,238
 236
 7
 4,559
 1,289
 4,559
Entities that provide capital to low-income and rural communities 1,739
 117
 0
 0
 0
 1,889
 69
 0
 0
 0
Other 0
 0
 353
 0
 353
 0
 0
 502
 0
 502
Total other VIEs 1,982
 134
 4,591
 1,303
 4,591
 2,125
 76
 5,061
 1,289
 5,061
Total VIEs $35,556
 $19,019
 $4,802
 $1,377
 $5,145
 $35,519
 $18,201
 $5,127
 $1,289
 $5,413
__________
(1) 
Represents the carrying amount of assets and liabilities owned by the VIE, which includes the seller’s interest and repurchased notes held by other related parties.
(2) 
In certain investment structures, we consolidate a VIE which in turn holds as its primary asset an investment in an unconsolidated VIE. In these instances, we disclose the carrying amount of assets and liabilities on our consolidated balance sheets as unconsolidated VIEs to avoid duplicating our exposure, as the unconsolidated VIEs are generally the operating entities generating the exposure. The carrying amount of assets and liabilities included in the unconsolidated VIE columns above related to these investment structures were $2.3 billion of assets and $748$652 million of liabilities as of SeptemberJune 30, 2019,2020, and $2.3 billion of assets and $811$741 million of liabilities as of December 31, 2018.2019.
Securitization-Related VIEs
In a securitization transaction, assets are transferred to a trust, which generally meets the definition of a VIE. We engage in securitization activities as an issuer and an investor. Our primary securitization issuance activity includes credit card and auto securitizations, conducted through securitization trusts which we consolidate. Our continuing involvement in these securitization transactions mainly consists of acting as the primary servicer and holding certain retained interests.
We also transferIn our multifamily agency business, we originate multifamily commercial real estate loans that we originateand transfer them to thesecuritization trusts of government-sponsored enterprises (“GSEs”) and. We retain the right torelated Mortgage servicing rights (“MSRs”) and service the transferred loans pursuant to the guidelines set forth by the GSEs. Subsequent to such transfers, these loans are commonly securitized into CMBS by the GSEs. As an investor, we hold primarily RMBS and CMBS in our investment securities portfolio, which represent an interestvariable interests in the respective securitization trusts employed in the transactions underfrom which those securities were issued.
We do not consolidate the securitization trusts employed in these transactions as we do not have the power to direct the activities that most significantly impact the economic performance of these securitization trusts. Our maximum exposure to loss as a result of our involvement with these VIEs is the carrying value of Mortgage servicing rights (“MSRs”)MSRs and contractual obligations under loss sharing arrangements as well as investment securities on our consolidated balance sheets. See “Note 7—6—Goodwill and Intangible Assets” for information related to our MSRs associated with these multifamily commercial loan securitizations and “Note 3—2—Investment Securities” for more information on the securities held in our investment securities portfolio. We exclude these VIEs from the tables within this note because we do not consider our continuing involvement with these VIEs to be significant as we either invest in securities issued by the VIE and were not involved in the design of the VIE or no transfers have occurred between the VIE and us. In addition, where we have certain lending arrangements in the normal course of business with entities that could be VIEs, we have also excluded these VIEs from the tables presented in this note. See “Note 4—3—Loans” for additional information regarding our lending arrangements in the normal course of business.

 
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CAPITAL ONE FINANCIAL CORPORATION
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS

The table below presents our continuing involvement in certain securitization-related VIEs as of SeptemberJune 30, 20192020 and December 31, 2018.2019.
Table 6.2:5.2: Continuing Involvement in Securitization-Related VIEs
(Dollars in millions) Credit Card Auto Mortgages
June 30, 2020:      
Securities held by third-party investors $13,102
 $2,659
 $872
Receivables in the trust 26,317
 2,885
 882
Cash balance of spread or reserve accounts 0
 10
 16
Retained interests Yes
 Yes
 Yes
Servicing retained Yes
 Yes
 No
December 31, 2019:      
Securities held by third-party investors $15,798
 $2,010
 $962
Receivables in the trust 31,625
 2,192
 978
Cash balance of spread or reserve accounts 0
 7
 17
Retained interests Yes
 Yes
 Yes
Servicing retained Yes
 Yes
 No
(Dollars in millions) 
Credit
Card
 Auto Mortgages
September 30, 2019:      
Securities held by third-party investors $16,637
 $2,273
 $1,017
Receivables in the trust 31,039
 2,424
 1,034
Cash balance of spread or reserve accounts 0
 7
 17
Retained interests Yes
 Yes
 Yes
Servicing retained Yes
 Yes
 No
December 31, 2018:      
Securities held by third-party investors $18,307
 N/A
 $1,276
Receivables in the trust 34,197
 N/A
 1,305
Cash balance of spread or reserve accounts 0
 N/A
 116
Retained interests Yes
 N/A
 Yes
Servicing retained Yes
 N/A
 
Yes(1)

__________
(1)
We retained servicing on a portion of our remaining mortgage loans in mortgage securitizations.
Credit Card Securitizations
We securitize a portion of our credit card loans which provides a source of funding for us. Credit card securitizations involve the transfer of credit card receivables to securitization trusts. These trusts then issue debt securities collateralized by the transferred receivables to third-party investors. We hold certain retained interests in our credit card securitizations and continue to service the receivables in these trusts. We consolidate these trusts because we are deemed to be the primary beneficiary as we have the power to direct the activities that most significantly impact the economic performance of the trusts, and the right to receive benefits or the obligation to absorb losses that could potentially be significant to the trusts.
Auto Securitizations
Similar to our credit card securitizations, we securitize a portion of our auto loans which provides a source of funding for us. Auto securitization involves the transfer of auto loans to securitization trusts. These trusts then issue debt securities collateralized by the transferred loans to third-party investors. We hold certain retained interests and continue to service the loans in these trusts. We consolidate these trusts because we are deemed to be the primary beneficiary as we have the power to direct the activities that most significantly impact the economic performance of the trusts, and the right to receive benefits or the obligation to absorb losses that could potentially be significant to the trusts.
Mortgage Securitizations
We had previously securitized mortgage loans by transferring these loans to securitization trusts that had issued mortgage-backed securities to investors. These mortgage trusts consist of option-adjustable rate mortgage (“option-ARM”) securitizations and securitizations from our discontinued operations which include the mortgage origination operations of our wholesale mortgage banking unit, GreenPoint Mortgage Funding, Inc. (“GreenPoint”) and the manufactured housing operations of GreenPoint Credit, LLC, a subsidiary of GreenPoint (collectively “GreenPoint securitizations”).
We retain rights to certain future cash flows arising from these securitizations. We do not consolidate the mortgage securitizations because we do not have the right to receive the benefits nor the obligation to absorb losses that could potentially be significant to the trusts or we do not have the power to direct the activities that most significantly impact the economic performance of the trusts, and the right to receive the benefits or the obligation to absorb losses that could potentially be significant to the trusts.

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CAPITAL ONE FINANCIAL CORPORATION
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS

Other VIEs
Affordable Housing Entities
As part of our community reinvestment initiatives, we invest in private investment funds that make equity investments in multifamily affordable housing properties. We receive affordable housing tax credits for these investments. The activities of these entities are

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financed with a combination of invested equity capital and debt. We account for certain of our investments in qualified affordable housing projects using the proportional amortization method if certain criteria are met. The proportional amortization method amortizes the cost of the investment over the period in which the investor expects to receive tax credits and other tax benefits, and the resulting amortization is recognized as a component of income tax expense attributable to continuing operations. For the ninesix months ended SeptemberJune 30, 20192020 and 2018,2019, we recognized amortization of $417$285 million and $365$279 million, respectively, and tax credits of $516$622 million and $468$355 million, respectively, associated with these investments within income tax provision.provision or benefit. The carrying value of our equity investments in these qualified affordable housing projects was $4.3$4.5 billion and $4.2$4.4 billion as of SeptemberJune 30, 20192020 and December 31, 2018,2019, respectively. We are periodically required to provide additional financial or other support during the period of the investments. Our liability for these unfunded commitments was $1.3 billion and $1.5 billion as of Septemberboth June 30, 20192020 and December 31, 2018, respectively,2019, and is largely expected to be paid from 20192020 to 2021.2022.
For those investment funds considered to be VIEs, we are not required to consolidate them if we do not have the power to direct the activities that most significantly impact the economic performance of those entities. We record our interests in these unconsolidated VIEs in loans held for investment, other assets and other liabilities on our consolidated balance sheets. Our maximum exposure to these entities is limited to our variable interests in the entities which consisted of assets of approximately $4.4 billion and $4.2$4.6 billion as of Septemberboth June 30, 20192020 and December 31, 2018, respectively.2019. The creditors of the VIEs have no recourse to our general credit and we do not provide additional financial or other support other than during the period that we are contractually required to provide it. The total assets of the unconsolidated VIE investment funds were approximately $10.7$10.8 billion and $10.8$10.9 billion as of SeptemberJune 30, 20192020 and December 31, 2018,2019, respectively.
Entities that Provide Capital to Low-Income and Rural Communities
We hold variable interests in entities (“Investor Entities”) that invest in community development entities (“CDEs”) that provide debt financing to businesses and non-profit entities in low-income and rural communities. Variable interests in the CDEs held by the consolidated Investor Entities are also our variable interests. The activities of the Investor Entities are financed with a combination of invested equity capital and debt. The activities of the CDEs are financed solely with invested equity capital. We receive federal and state tax credits for these investments. We consolidate the VIEs in which we have the power to direct the activities that most significantly impact the VIE’s economic performance and where we have the obligation to absorb losses or right to receive benefits that could be potentially significant to the VIE. We have also consolidatedconsolidate other investments and CDEs that are not considered to be VIEs, but where we hold a controlling financial interest. The assets of the VIEs that we consolidated, which totaled approximately $1.8$2.0 billion and $1.7$1.9 billion as of SeptemberJune 30, 20192020 and December 31, 2018,2019, respectively, are reflected on our consolidated balance sheets in cash, loans held for investment, and other assets. The liabilities are reflected in other liabilities. The creditors of the VIEs have no recourse to our general credit. We have not provided additional financial or other support other than during the period that we are contractually required to provide it.
Other
Other VIEs includeWe hold variable interests that we hold in other VIEs, including companies that promote renewable energy sources and other equity method investments. We were not required to consolidate these entitiesVIEs because we do not have the power to direct the activities that most significantly impact their economic performance. Our maximum exposure to these entitiesVIEs is limited to the investmentinvestments on our consolidated balance sheets of $512$476 million and $353$502 million as of SeptemberJune 30, 20192020 and December 31, 2018,2019, respectively. The creditors of the other VIEs have no recourse to our general credit. We have not provided additional financial or other support other than during the period that we are contractually required to provide it.

 
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CAPITAL ONE FINANCIAL CORPORATION
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS

NOTE 7—6—GOODWILL AND INTANGIBLE ASSETS
The table below presents our goodwill, intangible assets and MSRs as of SeptemberJune 30, 20192020 and December 31, 2018.2019. Goodwill is presented separately, while intangible assets and MSRs are included in other assets on our consolidated balance sheets.
Table 7.1:6.1: Components of Goodwill, Intangible Assets and MSRs
 September 30, 2019 June 30, 2020
(Dollars in millions) Carrying
Amount of
Assets
 Accumulated Amortization Net
Carrying
Amount
 Carrying Amount of Assets Accumulated Amortization Net Carrying Amount
Goodwill $14,624
 N/A
 $14,624
 $14,645
 N/A
 $14,645
Intangible assets:            
Purchased credit card relationship (“PCCR”) intangibles 1,932
 $(1,844) 88
 1,932
 $(1,887) 45
Other(1)
 225
 (132) 93
 249
 (154) 95
Total intangible assets 2,157
 (1,976) 181
 2,181
 (2,041) 140
Total goodwill and intangible assets $16,781
 $(1,976) $14,805
 $16,826
 $(2,041) $14,785
Commercial MSRs(2)
 $528
 $(237) $291
 $611
 $(289) $322
            
 December 31, 2018 December 31, 2019
(Dollars in millions) Carrying
Amount of
Assets
 Accumulated Amortization Net
Carrying
Amount
 Carrying Amount of Assets Accumulated Amortization Net Carrying Amount
Goodwill $14,544
 N/A
 $14,544
 $14,653
 N/A
 $14,653
Intangible assets:            
PCCR intangibles 2,102
 $(1,952) 150
 1,932
 $(1,864) 68
Core deposit intangibles 1,149
 (1,148) 1
Other(1)
 271
 (168) 103
 246
 (140) 106
Total intangible assets 3,522
 (3,268) 254
 2,178
 (2,004) 174
Total goodwill and intangible assets $18,066
 $(3,268) $14,798
 $16,831
 $(2,004) $14,827
Commercial MSRs(2)
 $459
 $(185) $274
 $555
 $(255) $300
__________
(1) 
Primarily consists of intangibles for sponsorship, customer and merchant relationships, partnership, trade name and other contract intangibles and trade name intangibles.
(2) 
Commercial MSRs are accounted for under the amortization method on our consolidated balance sheets.
Amortization expense for amortizable intangible assets, which is presented separately in our consolidated statements of income, totaled $25$16 million and $84$38 million for the three and ninesix months ended SeptemberJune 30, 2019,2020, respectively, and $44$29 million and $131$59 million for the three and ninesix months ended SeptemberJune 30, 2018,2019, respectively.


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CAPITAL ONE FINANCIAL CORPORATION
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS

Goodwill
The following table presents changes in the carrying amount of goodwill by each of our business segments as of SeptemberJune 30, 20192020 and December 31, 2018.2019.
Table 7.2:6.2: Goodwill by Business Segments
(Dollars in millions) 
Credit
Card
 
Consumer
Banking
 Commercial Banking Total
Balance as of December 31, 2018 $5,060
 $4,600
 $4,884
 $14,544
Acquisitions 2
 45
 36
 83
Reductions in goodwill related to divestitures 0
 (1) 0
 (1)
Other adjustments(1)
 (2) 0
 0
 (2)
Balance as of September 30, 2019 $5,060
 $4,644
 $4,920
 $14,624
(Dollars in millions) 
Credit
Card
 
Consumer
Banking
 Commercial Banking Total
Balance as of December 31, 2019 $5,088
 $4,645
 $4,920
 $14,653
Other adjustments(1)
 (8) 0
 0
 (8)
Balance as of June 30, 2020 $5,080
 $4,645
 $4,920
 $14,645
__________
(1) 
Represents foreign currency translation adjustments.adjustments and measurement period adjustments on prior period acquisitions.
 


 
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CAPITAL ONE FINANCIAL CORPORATION
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS

NOTE 8—7—DEPOSITS AND BORROWINGS
Our deposits represent our largest source of funding for our assets and operations, which include checking accounts, money market deposits, negotiable order of withdrawals, savings deposits and time deposits. We also use a variety of other funding sources including short-term borrowings, senior and subordinated notes, securitized debt obligations and other borrowings. In addition, we utilize FHLB advances, which are secured by certain portions of our loan and investment securities portfolios. Securitized debt obligations are presented separately on our consolidated balance sheets, as they represent obligations of consolidated securitization trusts, while federal funds purchased and securities loaned or sold under agreements to repurchase, senior and subordinated notes and other borrowings, including FHLB advances, are included in other debt on our consolidated balance sheets.
Our total short-term borrowings generally consist of federal funds purchased and securities loaned or sold under agreements to repurchase and short-term FHLB advances. Our long-term debt consists of borrowings with an original contractual maturity of greater than one year. The following tables summarize the components of our deposits, short-term borrowings and long-term debt as of SeptemberJune 30, 20192020 and December 31, 2018.2019. The carrying value presented below for these borrowings includes unamortized debt premiums and discounts, net of debt issuance costs and fair value hedge accounting adjustments.
Table 8.17.1: Components of Deposits, Short-Term Borrowings and Long-Term Debt
(Dollars in millions) September 30,
2019
 December 31,
2018
 June 30,
2020
 December 31,
2019
Deposits:        
Non-interest-bearing deposits $23,064
 $23,483
 $29,055
 $23,488
Interest-bearing deposits(1)
 234,084
 226,281
 275,183
 239,209
Total deposits $257,148
 $249,764
 $304,238
 $262,697
Short-term borrowings:        
Federal funds purchased and securities loaned or sold under agreements to repurchase $464
 $352
 $573
 $314
FHLB advances 0
 9,050
 0
 7,000
Total short-term borrowings $464
 $9,402
 $573
 $7,314
 September 30, 2019 December 31,
2018
 June 30, 2020 December 31,
2019
(Dollars in millions) 
Maturity
Dates
 Stated Interest Rates 
Weighted-
Average
Interest Rate
 Carrying Value Carrying Value Maturity Dates Stated Interest Rates Weighted-Average Interest Rate Carrying Value Carrying Value
Long-term debt:                
Securitized debt obligations 2019-2026
 1.66% - 3.01%
 2.25% $18,910
 $18,307
 2020-2026 0.53% - 3.01% 1.77% $15,761
 $17,808
Senior and subordinated notes:                
Fixed unsecured senior debt(2)
 2020-2028
 0.80 - 4.75
 3.08
 23,457
 23,290
 2020-2029 0.80 - 4.75 2.81
 21,701
 23,302
Floating unsecured senior debt 2020-2023
 2.59 - 3.42
 2.99
 2,695
 2,993
 2020-2023 0.81 - 1.91 1.01
 2,008
 2,695
Total unsecured senior debtTotal unsecured senior debt 3.07
 26,152
 26,283
Total unsecured senior debt 2.65
 23,709
 25,997
Fixed unsecured subordinated debt 2023-2026
 3.38 - 4.20
 3.78
 4,530
 4,543
 2023-2026 3.38 - 4.20 3.78
 4,772
 4,475
Total senior and subordinated notesTotal senior and subordinated notes 30,682
 30,826
Total senior and subordinated notes 28,481
 30,472
Other long-term borrowings:                
FHLB advances 
 
 
 0
 251
Other borrowings 2019-2035
 2.24 - 12.86
 4.20
 93
 119
Finance lease liabilities 2020-2031 1.63 - 9.91 3.71
 85
 103
Total other long-term borrowingsTotal other long-term borrowings 93
 370
Total other long-term borrowings 85
 103
Total long-term debtTotal long-term debt $49,685
 $49,503
Total long-term debt $44,327
 $48,383
Total short-term borrowings and long-term debtTotal short-term borrowings and long-term debt $50,149
 $58,905
Total short-term borrowings and long-term debt $44,900
 $55,697
__________
(1) 
Includes $5.9 billion and $4.0$6.5 billion of time deposits in denominations in excess of the $250,000 federal insurance limit as of SeptemberJune 30, 20192020 and December 31, 2018,2019, respectively.
(2) 
Includes $1.4 billion of EUR-denominated unsecured notes as of Septemberboth June 30, 2020andDecember 31, 2019.

 
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CAPITAL ONE FINANCIAL CORPORATION
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS

NOTE 9—8—DERIVATIVE INSTRUMENTS AND HEDGING ACTIVITIES
Use of Derivatives and Accounting for Derivatives
We regularly enter into derivative transactions to support our overall risk management activities. Our primary market risks stem from the impact on our earnings and economic value of equity due to changes in interest rates and, to a lesser extent, changes in foreign exchange rates. We manage our interest rate sensitivity by employing several techniques, which include changing the duration and re-pricing characteristics of various assets and liabilities by using interest rate derivatives. We also use foreign currency derivatives to limit our earnings and capital exposures to foreign exchange risk by hedging exposures denominated in foreign currencies. In addition toWe primarily use interest rate and foreign currency derivatives to hedge, but we may also use a variety of other derivative instruments, including caps, floors, options, futures and forward contracts, to manage our interest rate and foreign exchange risks. We designate these risk management derivatives as either qualifying accounting hedges or free-standing derivatives. Qualifying accounting hedges are further designated as fair value hedges, cash flow hedges or net investment hedges. Free-standing derivatives are economic hedges that do not qualify for hedge accounting.
We also offer various interest rate, commodity, and foreign currency derivatives and other contracts as an accommodation to our customers within our Commercial Banking business. We enter into these derivatives with our customers primarily to help them manage their interest rate risks, hedge their energy and other commodities exposures, and manage foreign currency fluctuations. We then enter into offsetting derivative contracts with counterparties to economically hedge the majoritysubstantially all of our subsequent exposures.
See below for additional information on our use of derivatives and how we account for them:
Fair Value Hedges: We designate derivatives as fair value hedges when they are used to manage our exposure to changes in the fair value of certain financial assets and liabilities, which fluctuate in value as a result of movements in interest rates. Changes in the fair value of derivatives designated as fair value hedges are presented in the same line item on our consolidated statements of income as the earnings effect of the hedged items. Our fair value hedges primarily consist of interest rate swaps that are intended to modify our exposure to interest rate risk on various fixed-rate financial assets and liabilities.
Cash Flow Hedges: We designate derivatives as cash flow hedges when they are used to manage our exposure to variability in cash flows related to forecasted transactions. Changes in the fair value of derivatives designated as cash flow hedges are recorded as a component of AOCI. Those amounts are reclassified into earnings in the same period during which the forecasted transactions impact earnings and presented in the same line item on our consolidated statements of income as the earnings effect of the hedged items. Our cash flow hedges use interest rate swaps and floors that are intended to hedge the variability in interest receipts or interest payments on some of our variable-rate financial assets or liabilities. We also enter into foreign currency forward contracts to hedge our exposure to variability in cash flows related to intercompany borrowings denominated in foreign currencies.
Net Investment Hedges: We use net investment hedges to manage the foreign currency exposure related to our net investments in foreign operations that have functional currencies other than the U.S. dollar. Changes in the fair value of net investment hedges are recorded in the translation adjustment component of AOCI, offsetting the translation gain or loss from those foreign operations. We execute net investment hedges using foreign currency forward contracts to hedge the translation exposure of the net investment in our foreign operations under the forward method.
Free-Standing Derivatives: Our free-standing derivatives primarily consist of our customer accommodation derivatives and other economic hedges. The customer accommodation derivatives and the related offsetting contracts are mainly interest rate, commodity and foreign currency contracts. The other free-standing derivatives are primarily used to economically hedge the risk of changes in the fair value of our commercial mortgage loan origination and purchase commitments as well as other interests held. Changes in the fair value of free-standing derivatives are recorded in earnings as a component of other non-interest income.


 
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CAPITAL ONE FINANCIAL CORPORATION
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS

Derivatives Counterparty Credit Risk
Counterparty Types
Derivative instruments contain an element of credit risk that arises from the potential failure of a counterparty to perform according to the terms of the contract, including making payments due upon maturity of certain derivative instruments. We execute our derivative contracts primarily in over-the-counter (“OTC”) markets. We also execute minimal amounts of interest rate and commodity futures in the exchange-traded derivative markets. Our OTC derivatives consist of both centrallytrades cleared through central counterparty clearinghouses (“CCPs”) and uncleared bilateral contracts. In our centrally cleared contracts, our counterparties are central counterparty clearinghouses (“CCPs”), such as theThe Chicago Mercantile Exchange (“CME”) and the LCH Group (“LCH”). are our CCPs in our centrally cleared contracts. In our uncleared bilateral contracts, we enter into agreements directly with our derivative counterparties.
Counterparty Credit Risk Management
We manage the counterparty credit risk associated with derivative instruments by entering into legally enforceable master netting arrangements, where possible, and exchanging collateral with our counterparties, typically in the form of cash or high-quality liquid securities. The amount of collateral exchanged is dependent upon the fair value of the derivative instruments as well as the fair value of the pledged collateral. When valuing collateral, an estimate of the variation in price and liquidity over time is subtracted in the form of a “haircut” to discount the value of the collateral pledged. Our exposure to derivative counterparty credit risk, at any point in time, is equal to the amount reported as a derivative asset on our balance sheet. The fair value of our derivatives is adjusted on an aggregate basis to take into consideration the effects of legally enforceable master netting agreements and any associated cash collateral received or pledged. See Table 9.38.3 for our net exposure associated with derivatives.
The terms under which we collateralize our exposures differ between cleared exposures and uncleared bilateral exposures.
CCPs: We clear eligible OTC derivatives with CCPs as part of our regulatory requirements. Futures commission merchants (“FCMs”) serve as the intermediary between CCPs and us. CCPs require that we post initial and variation margin through our FCMs to mitigate the risk of non-payment or default. Initial margin is required upfront by CCPs as collateral against potential losses on our cleared derivative contracts. Variationcontracts and variation margin is exchanged on a daily basis to account for mark-to-market changes in thethose derivative contracts. For CME and LCH-cleared OTC derivatives, we characterize variation margin cash payments as settlements. Our FCM agreements governing these derivative transactions include provisions that may require us to post additional collateral under certain circumstances.
Bilateral Counterparties: We enter into legally enforceable master netting agreements and collateral agreements, where possible, with bilateral derivative counterparties to mitigate the risk of default. We review our collateral positions on a daily basis and exchange collateral with our counterparties in accordance with these agreements. These bilateral agreements typically provide the right to offset exposure with the same counterparty and require the party in a net liability position to post collateral. Agreements with certain bilateral counterparties require both parties to maintain collateral in the event the fair values of derivative instruments exceed established exposure thresholds. Certain of these bilateral agreements include provisions requiring that our debt maintain a credit rating of investment grade or above by each of the major credit rating agencies. In the event of a downgrade of our debt credit rating below investment grade, some of our counterparties would have the right to terminate their derivative contract and close out existing positions.
Credit Risk Valuation Adjustments
We record counterparty credit valuation adjustments (“CVAs”) on our derivative assets to reflect the credit quality of our counterparties. We consider collateral and legally enforceable master netting agreements that mitigate our credit exposure to each counterparty in determining CVAs, which may be adjusted in future periods due to changes in the fair values of the derivative contracts, collateral, and creditworthiness of the counterparty. We also record debit valuation adjustments (“DVAs”) to adjust the fair values of our derivative liabilities to reflect the impact of our own credit quality.

 
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CAPITAL ONE FINANCIAL CORPORATION
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS

Balance Sheet Presentation
The following table summarizes the notional amounts and fair values of our derivative instruments as of SeptemberJune 30, 20192020 and December 31, 2018,2019, which are segregated by derivatives that are designated as accounting hedges and those that are not, and are further segregated by type of contract within those two categories. The total derivative assets and liabilities are adjusted on an aggregate basis to take into consideration the effects of legally enforceable master netting agreements and any associated cash collateral received or pledged. Derivative assets and liabilities are included in other assets and other liabilities, respectively, on our consolidated balance sheets, and their related gains or losses are included in operating activities as changes in other assets and other liabilities in the consolidated statements of cash flows.
Table 9.1:8.1: Derivative Assets and Liabilities at Fair Value
 September 30, 2019 December 31, 2018 June 30, 2020 December 31, 2019
 
Notional or
Contractual
Amount
 
Derivative(1)
 
Notional or
Contractual
Amount
 
Derivative(1)
 Notional or Contractual Amount 
Derivative(1)
 Notional or Contractual Amount 
Derivative(1)
(Dollars in millions) Assets Liabilities Assets Liabilities Assets Liabilities Assets Liabilities
Derivatives designated as accounting hedges:                        
Interest rate contracts:                        
Fair value hedges $59,208
 $9
 $34
 $53,413
 $64
 $28
 $48,761
 $3
 $20
 $57,587
 $11
 $55
Cash flow hedges 90,451
 433
 10
 81,200
 83
 70
 114,600
 1,002
 13
 96,900
 321
 29
Total interest rate contracts 149,659
 442
 44
 134,613
 147
 98
 163,361
 1,005
 33
 154,487
 332
 84
Foreign exchange contracts:                        
Fair value hedges 1,362
 2
 20
 0
 0
 0
 1,404
 20
 0
 1,402
 0
 6
Cash flow hedges 5,583
 31
 36
 5,745
 184
 2
 4,639
 50
 63
 6,103
 0
 113
Net investment hedges 2,640
 78
 0
 2,607
 178
 0
 2,596
 27
 14
 2,829
 0
 102
Total foreign exchange contracts 9,585
 111
 56
 8,352
 362
 2
 8,639
 97
 77
 10,334
 0
 221
Total derivatives designated as accounting hedges 159,244
 553
 100
 142,965
 509
 100
 172,000
 1,102
 110
 164,821
 332
 305
Derivatives not designated as accounting hedges:                        
Customer accommodation:                        
Interest rate contracts 57,080
 677
 119
 49,386
 190
 256
 68,707
 1,721
 224
 62,268
 552
 117
Commodity contracts 14,330
 988
 941
 10,673
 797
 786
 17,384
 1,876
 1,739
 15,492
 758
 694
Foreign exchange and other contracts 2,720
 37
 30
 1,418
 12
 11
 3,816
 48
 52
 4,674
 39
 42
Total customer accommodation 74,130
 1,702
 1,090
 61,477
 999
 1,053
 89,907
 3,645
 2,015
 82,434
 1,349
 853
Other interest rate exposures(2)
 6,843
 55
 55
 6,427
 29
 36
 6,263
 87
 81
 6,729
 48
 30
Other contracts 3,552
 67
 20
 1,636
 2
 12
 1,614
 1
 8
 1,562
 0
 9
Total derivatives not designated as accounting hedges 84,525
 1,824
 1,165
 69,540
 1,030
 1,101
 97,784
 3,733
 2,104
 90,725
 1,397
 892
Total derivatives $243,769
 $2,377
 $1,265
 $212,505
 $1,539
 $1,201
 $269,784
 $4,835
 $2,214
 $255,546
 $1,729
 $1,197
Less: netting adjustment(3)
Less: netting adjustment(3)
 (1,173) (378)   (1,079) (287)
Less: netting adjustment(3)
 (2,226) (754)   (633) (523)
Total derivative assets/liabilitiesTotal derivative assets/liabilities $1,204
 $887
   $460
 $914
Total derivative assets/liabilities $2,609
 $1,460
   $1,096
 $674
__________
(1) 
Does not reflect $9$33 million and $2$12 million recognized as a net valuation allowance on derivative assets and liabilities for non-performance risk as of SeptemberJune 30, 20192020 and December 31, 2018,2019, respectively. Non-performance risk is included in derivative assets and liabilities, which are part of other assets and other liabilities on the consolidated balance sheets, and is offset through non-interest income in the consolidated statements of income.
(2) 
Other interest rate exposures include commercial mortgage-related derivatives and interest rate swaps.
(3) 
Represents balance sheet netting of derivative assets and liabilities, and related payables and receivables for cash collateral held or placed with the same counterparty.

 
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CAPITAL ONE FINANCIAL CORPORATION
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS

The following table summarizes the carrying value of our hedged assets and liabilities in fair value hedges and the associated cumulative basis adjustments included in those carrying values, excluding basis adjustments related to foreign currency risk, as of SeptemberJune 30, 20192020 and December 31, 2018.2019.
Table 9.2:8.2: Hedged Items in Fair Value Hedging Relationships
 September 30, 2019 December 31, 2018 June 30, 2020 December 31, 2019
 
Carrying Amount
Assets/(Liabilities)
 Cumulative Amount of Basis Adjustments Included in the Carrying Amount 
Carrying Amount
Assets/(Liabilities)
 Cumulative Amount of Basis Adjustments Included in the Carrying Amount Carrying Amount Assets/(Liabilities) Cumulative Amount of Basis Adjustments Included in the Carrying Amount Carrying Amount Assets/(Liabilities) Cumulative Amount of Basis Adjustments Included in the Carrying Amount
(Dollars in millions) 
Total
Assets/(Liabilities)
 Discontinued-Hedging Relationships 
Total
Assets/(Liabilities)
 Discontinued-Hedging Relationships 
Total
Assets/(Liabilities)
 Discontinued-Hedging Relationships 
Total
Assets/(Liabilities)
 Discontinued-Hedging Relationships
Line item on our consolidated balance sheets in which the hedged item is included:                        
Investment securities available for sale(1)(2)
 $12,864
 $399
 $24
 $14,067
 $(6) $(2) $4,858
 $660
 $212
 $10,825
 $300
 $52
Interest-bearing deposits (15,292) (42) 0
 (13,101) 247
 0
 (14,851) (306) 0
 (14,310) (12) 0
Securitized debt obligations (10,249) 3
 78
 (5,887) 168
 143
 (10,011) (248) 42
 (9,403) 44
 64
Senior and subordinated notes (27,201) (774) 294
 (23,572) 315
 392
 (22,620) (1,533) (732) (27,777) (458) 324
__________
(1) 
These amounts include the amortized cost basis of our investment securities designated in hedging relationships for which the hedged item is the last layer expected to be remaining at the end of the hedging relationship. TheIn the second quarter of 2020, we terminated all last of layer hedging relationships with cumulative basis adjustment totaling $212 million as of June 30, 2020. As of December 31, 2019, the amortized cost basis of this portfolio was $8.2 billion and $8.3$5.9 billion, the amount of the designated hedged items was $3.8 billion and $4.0$3.1 billion, and the cumulative basis adjustment associated with these hedges was $141 million and $26 million as of September 30, 2019 and December 31, 2018, respectively.$75 million.
(2) 
Carrying value represents amortized cost.

Balance Sheet Offsetting of Financial Assets and Liabilities
Derivative contracts and repurchase agreements that we execute bilaterally in the OTC market are generally governed by enforceable master netting arrangements where we generally have the right to offset exposure with the same counterparty. Either counterparty can generally request to net settle all contracts through a single payment upon default on, or termination of, any one contract. We elect to offset the derivative assets and liabilities under master netting arrangements for balance sheet presentation where a right of setoff exists. For derivative contracts entered into under master netting arrangements for which we have not been able to confirm the enforceability of the setoff rights, or those not subject to master netting arrangements, we do not offset our derivative positions for balance sheet presentation.

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CAPITAL ONE FINANCIAL CORPORATION
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS

The following table presents the gross and net fair values of our derivative assets, derivative liabilities, resale and repurchase agreements and the related offsetting amounts permitted under U.S. GAAP as of SeptemberJune 30, 20192020 and December 31, 2018.2019. The table also includes cash and non-cash collateral received or pledged in accordance with such arrangements. The amount of collateral presented, however, is limited to the amount of the related net derivative fair values or outstanding balances; therefore, instances of over-collateralization are excluded.

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Table 9.3:of Contents


Table 8.3: Offsetting of Financial Assets and Financial Liabilities
 
Gross
Amounts
 Gross Amounts Offset in the Balance Sheet Net Amounts as Recognized Securities Collateral Held Under Master Netting Agreements   Gross Amounts Gross Amounts Offset in the Balance Sheet Net Amounts as Recognized Securities Collateral Held Under Master Netting Agreements  
(Dollars in millions) 
Financial
Instruments
 Cash Collateral Received 
Net
Exposure
 Financial Instruments Cash Collateral Received Net Exposure
As of September 30, 2019            
As of June 30, 2020            
Derivative assets(1)
 $2,377
 $(333) $(840) $1,204
 $0
 $1,204
 $4,835
 $(702) $(1,524) $2,609
 $0
 $2,609
As of December 31, 2018            
As of December 31, 2019            
Derivative assets(1)
 1,539
 (205) (874) 460
 0
 460
 1,729
 (347) (286) 1,096
 0
 1,096
 
Gross
Amounts
 Gross Amounts Offset in the Balance Sheet Net Amounts as Recognized Securities Collateral Pledged Under Master Netting Agreements   Gross Amounts Gross Amounts Offset in the Balance Sheet Net Amounts as Recognized Securities Collateral Pledged Under Master Netting Agreements  
(Dollars in millions) 
Financial
Instruments
 Cash Collateral Pledged 
Net
Exposure
 Financial Instruments Cash Collateral Pledged Net Exposure
As of September 30, 2019            
As of June 30, 2020            
Derivative liabilities(1)
 $1,265
 $(333) $(45) $887
 $0
 $887
 $2,214
 $(702) $(52) $1,460
 $0
 $1,460
Repurchase agreements(2)
 363
 0
 0
 363
 (363) 0
 573
 0
 0
 573
 (573) 0
As of December 31, 2018            
As of December 31, 2019            
Derivative liabilities(1)
 1,201
 (205) (82) 914
 0
 914
 1,197
 (347) (176) 674
 0
 674
Repurchase agreements(2)
 352
 0
 0
 352
 (352) 0
 314
 0
 0
 314
 (314) 0
__________
(1) 
We received cash collateral from derivative counterparties totaling $891 million$1.7 billion and $925$347 million as of SeptemberJune 30, 20192020 and December 31, 2018,2019, respectively. We also received securities from derivative counterparties with a fair value of approximately $1 million as of both SeptemberJune 30, 20192020 and December 31, 2018,2019, which we have the ability to re-pledge. We posted $858 million$1.3 billion and $633$954 million of cash collateral as of SeptemberJune 30, 20192020 and December 31, 2018,2019, respectively.
(2) 
RepresentsUnder our customer repurchase agreements, thatwhich mature the next business day. As of September 30, 2019 and December 31, 2018,day, we pledged collateral with a fair value of $371$584 million and $359$320 million as of June 30, 2020 and December 31, 2019, respectively, under these customer repurchase agreements, which were primarily consisting of agency RMBS securities.
Income Statement and AOCI Presentation
Fair Value and Cash Flow Hedges
The net gains (losses) recognized in our consolidated statements of income related to derivatives in fair value and cash flow hedging relationships are presented below for the three and ninesix months ended SeptemberJune 30, 20192020 and 2018.

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CAPITAL ONE FINANCIAL CORPORATION
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS

Table 9.4: Effects of Fair Value and Cash Flow Hedge Accounting
  Three Months Ended September 30, 2019
  Net Interest Income Non-Interest Income
(Dollars in millions) Investment Securities Loans, Including Loans Held for Sale Other Interest-bearing Deposits Securitized Debt Obligations Senior and Subordinated Notes Other
Total amounts presented in our consolidated statements of income $583
 $6,429
 $63
 $(901) $(123) $(299) $144
Fair value hedging relationships:              
Interest rate and foreign exchange contracts:              
Interest recognized on derivatives $(3) $0
 $0
 $(26) $(5) $(3) $0
Gains (losses) recognized on derivatives (80) 0
 0
 46
 (10) 216
 (60)
Gains (losses) recognized on hedged items(1)
 81
 0
 0
 (46) (6) (261) 58
Excluded component of fair value hedges(2)
 0
 0
 0
 0
 0
 (1) 0
Net expense recognized on fair value hedges $(2) $0
 $0
 $(26) $(21) $(49) $(2)
Cash flow hedging relationships:(3)
              
Interest rate contracts:              
Realized losses reclassified from AOCI into net income $(1) $(43) $0
 $0
 $0
 $0
 $0
Foreign exchange contracts:              
Realized gains reclassified from AOCI into net income(4)
 0
 0
 12
 0
 0
 0
 1
Net income (expense) recognized on cash flow hedges $(1) $(43) $12
 $0
 $0
 $0
 $1

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CAPITAL ONE FINANCIAL CORPORATION
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS

  Nine Months Ended September 30, 2019
  Net Interest Income Non-Interest Income
(Dollars in millions) Investment Securities Loans, Including Loans Held for Sale Other Interest-bearing Deposits Securitized Debt Obligations Senior and Subordinated Notes Other
Total amounts presented in our consolidated statements of income $1,867
 $19,180
 $196
 $(2,588) $(405) $(923) $492
Fair value hedging relationships:              
Interest rate and foreign exchange contracts:              
Interest recognized on derivatives $(2) $0
 $0
 $(95) $(17) $(24) $0
Gains (losses) recognized on derivatives (366) 0
 0
 295
 102
 968
 (49)
Gains (losses) recognized on hedged items(1)
 365
 0
 0
 (289) (165) (1,092) 48
Excluded component of fair value hedges(2)
 0
 0
 0
 0
 0
 (1) 0
Net expense recognized on fair value hedges $(3) $0
 $0
 $(89) $(80) $(149) $(1)
Cash flow hedging relationships:(3)
              
Interest rate contracts:              
Realized losses reclassified from AOCI into net income $(8) $(158) $0
 $0
 $0
 $0
 $0
Foreign exchange contracts:              
Realized gains reclassified from AOCI into net income(4)
 0
 0
 37
 0
 0
 0
 0
Net income (expense) recognized on cash flow hedges $(8) $(158) $37
 $0
 $0
 $0
 $0

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CAPITAL ONE FINANCIAL CORPORATION
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS

  Three Months Ended September 30, 2018  
  Net Interest Income Non-Interest Income
(Dollars in millions) Investment Securities Loans, Including Loans Held for Sale Other Interest-bearing Deposits Securitized Debt Obligations Senior and Subordinated Notes Other
Total amounts presented in our consolidated statements of income $593
 $6,247
 $55
 $(681) $(127) $(288) $248
Fair value hedging relationships:              
Interest rate contracts:              
Interest recognized on derivatives $(5) $0
 $0
 $(25) $(21) $(8) $0
Gains (losses) recognized on derivatives 77
 0
 0
 (14) (4) (148) 0
Gains (losses) recognized on hedged items(1)
 (79) 0
 0
 16
 5
 136
 0
Net expense recognized on fair value hedges $(7) $0
 $0
 $(23) $(20) $(20) $0
Cash flow hedging relationships:(3)
              
Interest rate contracts:              
Realized losses reclassified from AOCI into net income $(5) $(31) $0
 $0
 $0
 $0
 $0
Foreign exchange contracts:              
Realized gains reclassified from AOCI into net income(4)
 0
 0
 14
 0
 0
 0
 0
Net income (expense) recognized on cash flow hedges $(5) $(31) $14
 $0
 $0
 $0
 $0
2019.

 
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CAPITAL ONE FINANCIAL CORPORATION
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS
Table 8.4: Effects of Fair Value and Cash Flow Hedge Accounting
  Three Months Ended June 30, 2020
  Net Interest Income Non-Interest Income
(Dollars in millions) Investment Securities Loans, Including Loans Held for Sale Other Interest-bearing Deposits Securitized Debt Obligations Senior and Subordinated Notes Other
Total amounts presented in our consolidated statements of income $482
 $5,820
 $16
 $(611) $(56) $(180) $166
Fair value hedging relationships:              
Interest rate and foreign exchange contracts:              
Interest recognized on derivatives $(17) $0
 $0
 $27
 $40
 $71
 $0
Gains (losses) recognized on derivatives (26) 0
 0
 9
 (13) 61
 26
Gains (losses) recognized on hedged items(1)
 22
 0
 0
 (10) 0
 (68) (26)
Excluded component of fair value hedges(2)
 0
 0
 0
 0
 0
 0
 0
Net expense recognized on fair value hedges $(21) $0
 $0
 $26
 $27
 $64
 $0
Cash flow hedging relationships:(3)
              
Interest rate contracts:              
Realized losses reclassified from AOCI into net income $7
 $135
 $0
 $0
 $0
 $0
 $0
Foreign exchange contracts:              
Realized gains reclassified from AOCI into net income(4)
 0
 0
 2
 0
 0
 0
 (2)
Net income (expense) recognized on cash flow hedges $7
 $135
 $2
 $0
 $0
 $0
 $(2)

113Capital One Financial Corporation (COF)



 Nine Months Ended September 30, 2018   Six Months Ended June 30, 2020
 Net Interest Income Non-Interest Income Net Interest Income Non-Interest Income
(Dollars in millions) Investment Securities Loans, Including Loans Held for Sale Other Interest-bearing Deposits Securitized Debt Obligations Senior and Subordinated Notes Other Investment Securities Loans, Including Loans Held for Sale Other Interest-bearing Deposits Securitized Debt Obligations Senior and Subordinated Notes Other
Total amounts presented in our consolidated statements of income $1,584
 $18,370
 $174
 $(1,842) $(358) $(828) $884
 $1,012
 $12,362
 $53
 $(1,342) $(155) $(419) $311
Fair value hedging relationships:                            
Interest rate contracts:              
Interest rate and foreign exchange contracts:              
Interest recognized on derivatives $(22) $0
 $0
 $(48) $(44) $6
 $0
 $(28) $0
 $0
 $25
 $52
 $110
 $0
Gains (losses) recognized on derivatives 260
 0
 0
 (211) (122) (659) 0
 (364) 0
 0
 296
 269
 1,129
 3
Gains (losses) recognized on hedged items(1)
 (259) 0
 0
 203
 118
 610
 0
 360
 0
 0
 (296) (292) (1,159) (3)
Net expense recognized on fair value hedges $(21) $0
 $0
 $(56) $(48) $(43) $0
Excluded component of fair value hedges(2)
 0
 0
 0
 0
 0
 (1) 0
Net income (expense) recognized on fair value hedges $(32) $0
 $0
 $25
 $29
 $79
 $0
Cash flow hedging relationships:(3)
                            
Interest rate contracts:                            
Realized losses reclassified from AOCI into net income $(9) $(40) $0
 $0
 $0
 $0
 $0
Realized gains reclassified from AOCI into net income $9
 $159
 $0
 $0
 $0
 $0
 $0
Foreign exchange contracts:                            
Realized gains (losses) reclassified from AOCI into net income(4)
 0
 0
 33
 0
 0
 0
 (1)
Net income (expense) recognized on cash flow hedges $(9) $(40) $33
 $0
 $0
 $0
 $(1)
Realized gains reclassified from AOCI into net income(4)
 0
 0
 9
 0
 0
 0
 (2)
Net income recognized on cash flow hedges $9
 $159
 $9
 $0
 $0
 $0
 $(2)

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  Three Months Ended June 30, 2019  
  Net Interest Income Non-Interest Income
(Dollars in millions) Investment Securities Loans, Including Loans Held for Sale Other Interest-bearing Deposits Securitized Debt Obligations Senior and Subordinated Notes Other
Total amounts presented in our consolidated statements of income $629
 $6,383
 $64
 $(870) $(139) $(310) $191
Fair value hedging relationships:              
Interest rate contracts:              
Interest recognized on derivatives $(1) $0
 $0
 $(33) $(6) $(10) $0
Gains (losses) recognized on derivatives (175) 0
 0
 154
 79
 471
 11
Gains (losses) recognized on hedged items(1)
 174
 0
 0
 (151) (102) (511) (10)
Net income (expense) recognized on fair value hedges $(2) $0
 $0
 $(30) $(29) $(50) $1
Cash flow hedging relationships:(3)
              
Interest rate contracts:              
Realized losses reclassified from AOCI into net income $(3) $(59) $0
 $0
 $0
 $0
 $0
Foreign exchange contracts:              
Realized gains (losses) reclassified from AOCI into net income(4)
 0
 0
 13
 0
 0
 0
 (1)
Net income (expense) recognized on cash flow hedges $(3) $(59) $13
 $0
 $0
 $0
 $(1)

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  Six Months Ended June 30, 2019  
  Net Interest Income Non-Interest Income
(Dollars in millions) Investment Securities Loans, Including Loans Held for Sale Other Interest-bearing Deposits Securitized Debt Obligations Senior and Subordinated Notes Other
Total amounts presented in our consolidated statements of income $1,284
 $12,751
 $133
 $(1,687) $(282) $(624) $348
Fair value hedging relationships:              
Interest rate contracts:              
Interest recognized on derivatives $1
 $0
 $0
 $(69) $(12) $(21) $0
Gains (losses) recognized on derivatives (286) 0
 0
 249
 112
 752
 11
Gains (losses) recognized on hedged items(1)
 284
 0
 0
 (243) (159) (831) (10)
Net income (expense) recognized on fair value hedges $(1) $0
 $0
 $(63) $(59) $(100) $1
Cash flow hedging relationships:(3)
              
Interest rate contracts:              
Realized losses reclassified from AOCI into net income $(7) $(115) $0
 $0
 $0
 $0
 $0
Foreign exchange contracts:              
Realized gains (losses) reclassified from AOCI into net income(4)
 0
 0
 25
 0
 0
 0
 (1)
Net income (expense) recognized on cash flow hedges $(7) $(115) $25
 $0
 $0
 $0
 $(1)
__________
(1) 
Includes amortization expense of $60$17 million and $177$53 million for the three and ninesix months ended SeptemberJune 30, 2019,2020, respectively, and amortization expense of $19$56 million and $25$117 million for the three and ninesix months ended SeptemberJune 30, 2018,2019, respectively, related to basis adjustments on discontinued hedges.
(2) 
Changes in fair values of cross-currency swaps attributable to changes in cross-currency basis spreads are excluded from the assessment of hedge effectiveness and recorded in other comprehensive income. The initial value of the excluded component is recognized in earnings over the life of the swap under the amortization approach.
(3) 
See “Note 10—9—Stockholders’ Equity” for the effects of cash flow and net investment hedges on AOCI and amounts reclassified to net income, net of tax.
(4) 
We recognized a loss of$299 millionand a gain of $71 million and a loss of $224$93 million for the three and ninesix months ended SeptemberJune 30, 2019,2020, respectively, and a loss of $142$123 million and a gain of $34$295 million for the three and ninesix months ended SeptemberJune 30, 2018,2019, respectively, on foreign exchange contracts reclassified from AOCI. These amounts were largely offset by the foreign currency transaction gains (losses) on our foreign currency denominated intercompany funding included other non-interest income.
In the next 12 months, we expect to reclassify to earnings net after-tax lossesgains of $94$649 million recorded in AOCI as of SeptemberJune 30, 2019.2020. These amounts will offset the cash flows associated with the hedged forecasted transactions. The maximum length of time over which forecasted transactions were hedged was approximately 7 years as of SeptemberJune 30, 2019.2020. The amount we expect to reclassify into earnings may change as a result of changes in market conditions and ongoing actions taken as part of our overall risk management strategy.



 
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CAPITAL ONE FINANCIAL CORPORATION
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS

Free-Standing Derivatives
The net impacts to our consolidated statements of income related to free-standing derivatives are presented below for the three and ninesix months ended SeptemberJune 30, 20192020 and 2018.2019. These gains or losses are recognized in other non-interest income in our consolidated statements of income.
Table 9.5:8.5: Gains (Losses) on Free-Standing Derivatives
 Three Months Ended September 30, Nine Months Ended September 30, Three Months Ended June 30, Six Months Ended June 30,
(Dollars in millions) 2019 2018 2019 2018 2020 2019 2020 2019
Gains (losses) recognized in other non-interest income:                
Customer accommodation:                
Interest rate contracts $18
 $4
 $28
 $18
 $(1) $4
 $12
 $10
Commodity contracts 8
 0
 17
 8
 (1) 7
 16
 9
Foreign exchange and other contracts 3
 1
 10
 5
 1
 4
 4
 7
Total customer accommodation 29
 5
 55
 31
 (1) 15
 32
 26
Other interest rate exposures (1) 11
 (15) 32
 (34) (14) (16) (14)
Other contracts (7) (2) (9) (22) 1
 0
 0
 (2)
Total $21
 $14
 $31
 $41
 $(34) $1
 $16
 $10




 
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CAPITAL ONE FINANCIAL CORPORATION
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS

NOTE 10—9—STOCKHOLDERS’ EQUITY
Preferred Stock
The following table summarizes our preferred stock outstanding as of SeptemberJune 30, 20192020 and December 31, 2018.2019.
Table 10.1:9.1: Preferred Stock Outstanding(1)
 Redeemable by Issuer Beginning Per Annum Dividend Rate Dividend Frequency Liquidation Preference per Share   
Carrying Value
(in millions)
 Redeemable by Issuer Beginning Per Annum Dividend Rate Dividend Frequency Liquidation Preference per Share 
Total Shares Outstanding
as of
June 30, 2020
 
Carrying Value
(in millions)
Series Description Issuance Date Total Shares Outstanding September 30, 2019 December 31, 2018 Description Issuance Date June 30, 2020 December 31, 2019
Series B(2) 
6.00%
Non-Cumulative
 August 20, 2012 September 1, 2017 6.00% Quarterly $1,000
 875,000
 $853
 $853
 
6.00%
Non-Cumulative
 August 20, 2012 September 1, 2017 6.00% Quarterly $1,000
 0
 $0
 $853
Series C 
6.25%
Non-Cumulative
 June 12, 2014 September 1, 2019 6.25 Quarterly 1,000
 500,000
 484
 484
Series D 
6.70%
Non-Cumulative
 October 31, 2014 December 1, 2019 6.70 Quarterly 1,000
 500,000
 485
 485
Series E 
Fixed-to-Floating Rate
Non-Cumulative
 May 14, 2015 June 1, 2020 5.55% through 5/31/2020;
3-mo. LIBOR+ 380 bps thereafter
 Semi-Annually through 5/31/2020; Quarterly thereafter 1,000
 1,000,000
 988
 988
 
Fixed-to-Floating Rate
Non-Cumulative
 May 14, 2015 June 1, 2020 5.55% through 5/31/2020;
3-mo. LIBOR+ 380 bps thereafter
 Semi-Annually through 5/31/2020; Quarterly thereafter 1,000
 1,000,000
 988
 988
Series F 
6.20%
Non-Cumulative
 August 24, 2015 December 1, 2020 6.20 Quarterly 1,000
 500,000
 484
 484
 
6.20%
Non-Cumulative
 August 24, 2015 December 1, 2020 6.20 Quarterly 1,000
 500,000
 484
 484
Series G 
5.20%
Non-Cumulative
 July 29, 2016 December 1, 2021 5.20 Quarterly 1,000
 600,000
 583
 583
 
5.20%
Non-Cumulative
 July 29, 2016 December 1, 2021 5.20 Quarterly 1,000
 600,000
 583
 583
Series H 
6.00%
Non-Cumulative
 November 29, 2016 December 1, 2021 6.00 Quarterly 1,000
 500,000
 483
 483
 
6.00%
Non-Cumulative
 November 29, 2016 December 1, 2021 6.00 Quarterly 1,000
 500,000
 483
 483
Series I 
5.00%
Non-Cumulative

September 11, 2019 December 1, 2024 5.00 Quarterly 1,000
 1,500,000
 1,463
 0
 
5.00%
Non-Cumulative

September 11, 2019 December 1, 2024 5.00 Quarterly 1,000
 1,500,000
 1,462
 1,462
Series J 4.80%
Non-Cumulative
 January 31, 2020 June 1, 2025 4.80 Quarterly 1,000
 1,250,000
 1,209
 0
Total     $5,823
 $4,360
     $5,209
 $4,853
__________
(1) 
Except for Series E, ownership is held in the form of depositary shares, each representing a 1/40th interest in a share of fixed-rate non-cumulative perpetual preferred stock.
(2)
On March 2, 2020, we redeemed all outstanding shares of our preferred stock Series B.
Accumulated Other Comprehensive Income
Accumulated other comprehensive income primarily consists of accumulated net unrealized gains or losses associated with securities available for sale, and securities held to maturity, changes in fair value of derivatives in hedging relationships, and foreign currency translation adjustments. Unrealized gains or losses for securities held to maturity are amortized over
The following table includes the remaining lifeAOCI impacts from the adoption of the security with no expected impact on future net income as amortization of these gains or losses will be offsetCECL standard and the changes in AOCI by component for the amortization of the premium or discount created from the transfer of securities from available to sale to held to maturity.three and six months ended June 30, 2020 and 2019.
Table 9.2: Accumulated Other Comprehensive Income (Loss)
  Three Months Ended June 30, 2020
(Dollars in millions) Securities Available for Sale 
Hedging Relationships(1)
 
Foreign Currency Translation Adjustments(2)
 Other Total
AOCI as of March 31, 2020 $2,151
 $1,728
 $(174) $(26) $3,679
Other comprehensive income (loss) before reclassifications 222
 (60) 23
 0
 185
Amounts reclassified from AOCI into earnings 0
 117
 0
 0
 117
Other comprehensive income, net of tax 222
 57
 23
 0
 302
AOCI as of June 30, 2020 $2,373
 $1,785
 $(151) $(26) $3,981

 
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CAPITAL ONE FINANCIAL CORPORATION
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS

The following table includes the AOCI impacts from the adoption of accounting standards and the changes in AOCI by component for the three and nine months ended September 30, 2019 and 2018.
  Six Months Ended June 30, 2020
(Dollars in millions) Securities Available for Sale 
Hedging Relationships(1)
 
Foreign Currency Translation Adjustments(2)
 Other Total
AOCI as of December 31, 2019 $935
 $354
 $(107) $(26) $1,156
Cumulative effects from the adoption of the CECL standard (8) 0
 0
 0
 (8)
Other comprehensive income (loss) before reclassifications 1,446
 1,635
 (44) 0
 3,037
Amounts reclassified from AOCI into earnings 0
 (204) 0
 0
 (204)
Other comprehensive income (loss), net of tax 1,446
 1,431
 (44) 0
 2,833
AOCI as of June 30, 2020 $2,373

$1,785

$(151)
$(26)
$3,981

Table 10.2: Accumulated Other Comprehensive Income (Loss)
  Three Months Ended September 30, 2019
(Dollars in millions) 
Securities
Available
for Sale
 Securities Held to Maturity 
Hedging Relationships(1)
 
Foreign Currency Translation Adjustments(2)
 Other Total
AOCI as of June 30, 2019 $125
 $(178) $396
 $(132) $(41) $170
Other comprehensive income (loss) before reclassifications 103
 0
 218
 (12) 0
 309
Amounts reclassified from AOCI into earnings (3) 8
 (29) 0
 (2) (26)
Other comprehensive income (loss), net of tax 100
 8
 189
 (12) (2) 283
AOCI as of September 30, 2019 $225
 $(170) $585
 $(144) $(43) $453
  Nine Months Ended September 30, 2019
(Dollars in millions) 
Securities
Available
for Sale
 Securities Held to Maturity 
Hedging Relationships(1)
 
Foreign Currency Translation Adjustments(2)
 Other Total
AOCI as of December 31, 2018 $(439) $(190) $(418) $(177) $(39) $(1,263)
Other comprehensive income (loss) before reclassifications 697
 0
 735
 33
 (1) 1,464
Amounts reclassified from AOCI into earnings (33) 20
 268
 0
 (3) 252
Other comprehensive income (loss), net of tax 664
 20
 1,003
 33
 (4) 1,716
AOCI as of September 30, 2019 $225
 $(170)
$585

$(144)
$(43)
$453
  Three Months Ended September 30, 2018
(Dollars in millions) Securities Available for Sale Securities Held to Maturity Cash Flow Hedges 
Foreign Currency Translation Adjustments(2)
 Other Total
AOCI as of June 30, 2018 $(630) $(204) $(775) $(155) $(29) $(1,793)
Other comprehensive income (loss) before reclassifications (172) 0
 (206) 13
 (1) (366)
Amounts reclassified from AOCI into earnings 149
 8
 125
 0
 0
 282
Other comprehensive income (loss), net of tax (23) 8
 (81) 13
 (1) (84)
AOCI as of September 30, 2018 $(653) $(196) $(856) $(142) $(30) $(1,877)
  Nine Months Ended September 30, 2018
(Dollars in millions) Securities Available for Sale Securities Held to Maturity Cash Flow Hedges 
Foreign Currency Translation Adjustments(2)
 Other Total
AOCI as of December 31, 2017 $17
 $(524) $(281) $(138) $0
 $(926)
Cumulative effects from adoption of new accounting standards 3
 (113) (63) 0
 (28) (201)
Transfer of securities held to maturity to available for sale(3)
 (325) 407
 0
 0
 0
 82
Other comprehensive loss before reclassifications (491) 0
 (498) (4) 0
 (993)
Amounts reclassified from AOCI into earnings 143
 34
 (14) 0
 (2) 161
Other comprehensive income (loss), net of tax (673) 441
 (512) (4) (2) (750)
AOCI as of September 30, 2018 $(653) $(196) $(856) $(142) $(30) $(1,877)
__________
  Three Months Ended June 30, 2019
(Dollars in millions) Securities Available for Sale 
Hedging Relationships(1)
 
Foreign Currency Translation Adjustments(2)
 Securities Held to Maturity Other Total
AOCI as of March 31, 2019 $(147) $(141) $(147) $(184) $(41) $(660)
Other comprehensive income before reclassifications 284
 406
 15
 0
 0
 705
Amounts reclassified from AOCI into earnings (12) 131
 0
 6
 0
 125
Other comprehensive income, net of tax 272
 537
 15
 6
 0
 830
AOCI as of June 30, 2019 $125
 $396
 $(132) $(178) $(41) $170
  Six Months Ended June 30, 2019
(Dollars in millions) Securities Available for Sale 
Hedging Relationships(1)
 
Foreign Currency Translation Adjustments(2)
 Securities Held to Maturity Other Total
AOCI as of December 31, 2018 $(439) $(418) $(177) $(190) $(39) $(1,263)
Other comprehensive income (loss) before reclassifications 594
 517
 45
 0
 (1) 1,155
Amounts reclassified from AOCI into earnings (30) 297
 0
 12
 (1) 278
Other comprehensive income (loss), net of tax 564
 814
 45
 12
 (2) 1,433
AOCI as of June 30, 2019 $125
 $396
 $(132) $(178) $(41) $170
_________
(1) 
Includes amounts related to cash flow hedges as well as the excluded component of cross-currency swaps designated as fair value hedges where changes in cross-currency basis spreads are excluded from the assessment of hedge effectiveness.hedges.
(2) 
Includes other comprehensive gainsloss of $67$8 millionand $86gain of $134 million for the three and ninesix months ended SeptemberJune 30, 2019,2020, respectively, and and other comprehensive gains of $28$53 million and $91$19 million for the three and ninesix months ended SeptemberJune 30, 2018,2019, respectively, from hedging instruments designated as net investment hedges.

 
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CAPITAL ONE FINANCIAL CORPORATION
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS

(3)
In the first quarter of 2018, we made a one-time transfer of held to maturity securities with a carrying value of $9.0 billion to available for sale as a result of our adoption of ASU No. 2017-12, Derivatives and Hedging (Topic 815): Targeted Improvements to Accounting for Hedging Activities. This transfer resulted in an after-tax gain of $82 million ($107 million pre-tax) to AOCI.
The following table presents amounts reclassified from each component of AOCI to our consolidated statements of income for the three and ninesix months ended SeptemberJune 30, 20192020 and 2018.2019.
Table 10.3:9.3: Reclassifications from AOCI
(Dollars in millions)   Three Months Ended September 30, Nine Months Ended September 30,   Three Months Ended June 30, Six Months Ended June 30,
AOCI Components Affected Income Statement Line Item 2019 2018 2019 2018 Affected Income Statement Line Item 2020 2019 2020 2019
Securities available for sale:                
 Non-interest income $5
 $(196) $44
 $(188)
 Income tax provision 2
 (47) 11
 (45)
 Net income 3
 (149) 33
 (143)
Securities held to maturity:(1)
        
 Interest income (10) (10) (26) (44) Non-interest income $0
 $15
 $0
 $39
 Income tax provision (2) (2) (6) (10) Income tax provision 0
 3
 0
 9
 Net income (8) (8) (20) (34) Net income 0
 12
 0
 30
Hedging relationships:                
Interest rate contracts: Interest income (44) (36) (166) (49) Interest income 142
 (62) 168
 (122)
Foreign exchange contracts: Interest income 12
 13
 37
 33
 Interest income 2
 13
 9
 25
 Interest expense (1) 0
 (1) 0
 Interest expense (1) 0
 (2) 0
 Non-interest income 71
 (142) (224) 34
 Non-interest income (299) (123) 93
 (295)
 Income from continuing operations before income taxes 38
 (165) (354) 18
 Income (loss) from continuing operations before income taxes (156) (172) 268
 (392)
 Income tax provision 9
 (40) (86) 4
 Income tax provision (benefit) (39) (41) 64
 (95)
 Net income 29
 (125) (268) 14
 Net income (loss) (117) (131) 204
 (297)
Securities held to maturity:(1)
        
 Interest income 0
 (8) 0
 (16)
 Income tax provision (benefit) 0
 (2) 0
 (4)
 Net income (loss) 0
 (6) 0
 (12)
Other:                
 Non-interest income and non-interest expense 3
 1
 4
 3
 Non-interest income and non-interest expense 0
 0
 0
 1
 Income tax provision 1
 1
 1
 1
 Income tax provision 0
 0
 0
 0
 Net income 2
 0
 3
 2
 Net income 0
 0
 0
 1
Total reclassificationsTotal reclassifications $26
 $(282) $(252) $(161)Total reclassifications $(117) $(125) $204
 $(278)
__________
(1) 
The amortizationOn December 31, 2019, we transferred our entire portfolio of unrealized holding gains or losses reported in AOCI for securities held to maturity will be offset by the amortization of premium or discount created from the transfer of securities fromto available for sale to held to maturity, which occurred at fair value. These unrealized gains or losses will be amortized over the remaining life of the security with no expected impact on future net income.sale.

 
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CAPITAL ONE FINANCIAL CORPORATION
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS

The table below summarizes other comprehensive income (loss) activity and the related tax impact for the three and ninesix months ended SeptemberJune 30, 20192020 and 2018.2019.
Table 10.4:9.4: Other Comprehensive Income (Loss)
 Three Months Ended September 30, Three Months Ended June 30,
 2019 2018 2020 2019
(Dollars in millions) 
Before
Tax
 
Provision
(Benefit)
 
After
Tax
 
Before
Tax
 
Provision
(Benefit)
 
After
Tax
 
Before
Tax
 
Provision
(Benefit)
 
After
Tax
 
Before
Tax
 
Provision
(Benefit)
 
After
Tax
Other comprehensive income (loss):            
Net unrealized gains (losses) on securities available for sale $132
 $32
 $100
 $(31) $(8) $(23)
Other comprehensive income:            
Net unrealized gains on securities available for sale $292
 $70
 $222
 $358
 $86
 $272
Net unrealized gains on hedging relationships 76
 19
 57
 708
 171
 537
Foreign currency translation adjustments(1)
 20
 (3) 23
 33
 18
 15
Net changes in securities held to maturity 10
 2
 8
 10
 2
 8
 0
 0
 0
 9
 3
 6
Net unrealized gains (losses) on hedging relationships 249
 60
 189
 (107) (26) (81)
Foreign currency translation adjustments(1)
 9
 21
 (12) 22
 9
 13
Other (2) 0
 (2) (1) 0
 (1) 0
 0
 0
 (1) (1) 0
Other comprehensive income (loss) $398
 $115
 $283
 $(107) $(23) $(84)
Other comprehensive income $388
 $86
 $302
 $1,107
 $277
 $830

  Six Months Ended June 30,
  2020 2019
(Dollars in millions) 
Before
Tax
 
Provision
(Benefit)
 
After
Tax
 
Before
Tax
 
Provision
(Benefit)
 
After
Tax
Other comprehensive income:            
Net unrealized gains on securities available for sale $1,902
 $456
 $1,446
 $742
 $178
 $564
Net unrealized gains on hedging relationships 1,884
 453
 1,431
 1,073
 259
 814
Foreign currency translation adjustments(1)
 (1) 43
 (44) 52
 7
 45
Net changes in securities held to maturity 0
 0
 0
 16
 4
 12
Other 0
 0
 0
 (3) (1) (2)
Other comprehensive income $3,785
 $952
 $2,833
 $1,880
 $447
 $1,433
  Nine Months Ended September 30,
  2019 2018
(Dollars in millions) 
Before
Tax
 
Provision
(Benefit)
 
After
Tax
 
Before
Tax
 
Provision
(Benefit)
 
After
Tax
Other comprehensive income (loss):            
Net unrealized gains (losses) on securities available for sale $874
 $210
 $664
 $(888) $(215) $(673)
Net changes in securities held to maturity 26
 6
 20
 579
 138
 441
Net unrealized gains (losses) on hedging relationships 1,322
 319
 1,003
 (674) (162) (512)
Foreign currency translation adjustments(1)
 61
 28
 33
 25
 29
 (4)
Other (5) (1) (4) (3) (1) (2)
Other comprehensive income (loss) $2,278
 $562
 $1,716
 $(961) $(211) $(750)
__________
(1) 
Includes the impact of hedging instruments designated as net investment hedges.


 
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CAPITAL ONE FINANCIAL CORPORATION
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS

NOTE 11—10—EARNINGS PER COMMON SHARE
The following table sets forth the computation of basic and diluted earnings per common share.
Table 11.1:10.1: Computation of Basic and Diluted Earnings per Common Share
  Three Months Ended September 30, Nine Months Ended September 30,
(Dollars and shares in millions, except per share data) 2019 2018 2019 2018
Income from continuing operations, net of tax $1,329
 $1,501
 $4,355
 $4,761
Income (loss) from discontinued operations, net of tax 4
 1
 15
 (7)
Net income 1,333
 1,502
 4,370
 4,754
Dividends and undistributed earnings allocated to participating securities (10) (9) (34) (32)
Preferred stock dividends (53) (53) (185) (185)
Net income available to common stockholders $1,270
 $1,440
 $4,151
 $4,537
         
Total weighted-average basic shares outstanding 469.5
 477.8
 469.9
 483.2
Effect of dilutive securities:        
Stock options 1.3
 1.5
 1.2
 1.8
Other contingently issuable shares 1.0
 1.1
 1.0
 1.1
Warrants(1)
 0.0
 0.5
 0.0
 0.6
Total effect of dilutive securities 2.3
 3.1
 2.2
 3.5
Total weighted-average diluted shares outstanding 471.8
 480.9
 472.1
 486.7
Basic earnings per common share:        
Net income from continuing operations $2.70
 $3.01
 $8.80
 $9.40
Income (loss) from discontinued operations 0.01
 0.00
 0.03
 (0.01)
Net income per basic common share $2.71
 $3.01
 $8.83
 $9.39
Diluted earnings per common share:(2)
        
Net income from continuing operations $2.68
 $2.99
 $8.76
 $9.33
Income (loss) from discontinued operations 0.01
 0.00
 0.03
 (0.01)
Net income per diluted common share $2.69
 $2.99
 $8.79
 $9.32
  Three Months Ended June 30, Six Months Ended June 30,
(Dollars and shares in millions, except per share data) 2020 2019 2020 2019
Income (loss) from continuing operations, net of tax $(917) $1,616
 $(2,257) $3,026
Income (loss) from discontinued operations, net of tax (1) 9
 (1) 11
Net income (loss) (918) 1,625
 (2,258) 3,037
Dividends and undistributed earnings allocated to participating securities (1) (12) (4) (24)
Preferred stock dividends (90) (80) (145) (132)
Issuance cost for redeemed preferred stock 0
 0
 (22) 0
Net income (loss) available to common stockholders $(1,009) $1,533
 $(2,429) $2,881
         
Total weighted-average basic common shares outstanding 456.7
 470.8
 457.1
 470.1
Effect of dilutive securities:(1)
        
Stock options 0.0
 1.3
 0.0
 1.2
Other contingently issuable shares 0.0
 0.9
 0.0
 1.0
Total effect of dilutive securities 0.0
 2.2
 0.0
 2.2
Total weighted-average diluted common shares outstanding 456.7
 473.0
 457.1
 472.3
Basic earnings per common share:        
Net income (loss) from continuing operations $(2.21) $3.24
 $(5.31) $6.11
Income from discontinued operations 0.00
 0.02
 0.00
 0.02
Net income (loss) per basic common share $(2.21) $3.26
 $(5.31) $6.13
Diluted earnings per common share:(1)
        
Net income (loss) from continuing operations $(2.21) $3.22
 $(5.31) $6.08
Income from discontinued operations 0.00
 0.02
 0.00
 0.02
Net income (loss) per diluted common share $(2.21) $3.24
 $(5.31) $6.10
__________
(1) 
Represents warrants issuedIn periods of net loss, dilutive securities are excluded as parttheir inclusion would have an anti-dilutive effect. Accordingly, awards of 362 thousand shares and options of 2.6 million shares with an exercise price ranging from $45.75 to $86.34 and awards of 956 thousand shares and options of 2.7 million shares with an exercise price ranging from $36.55 to $86.34 were excluded for the U.S. Department of Treasury’s Troubled Assets Relief Program which had all been exercised or expired on November 14, 2018.
(2)
Excludedthree and six months ended June 30, 2020, respectively. For the three months ended June 30, 2019, 0 shares were excluded from the computation of diluted earnings per share were 92share. For the six months ended June 30, 2019, 137 thousand shares related to options with an exercise price of $86.34 forwere excluded from the nine months ended September 30, 2019, and 44 thousand shares related to awards for the nine months ended September 30, 2018,computation of diluted earnings per share, because their inclusion would be anti-dilutive.



 
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CAPITAL ONE FINANCIAL CORPORATION
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS

NOTE 12—11—FAIR VALUE MEASUREMENT
Fair value, also referred to as an exit price, is defined as the price that would be received for an asset or paid to transfer a liability in an orderly transaction between market participants on the measurement date. The fair value accounting guidance provides a three-level fair value hierarchy for classifying financial instruments. This hierarchy is based on the markets in which the assets or liabilities trade and whether the inputs to the valuation techniques used to measure fair value are observable or unobservable. The fair value measurement of a financial asset or liability is assigned a level based on the lowest level of any input that is significant to the fair value measurement in its entirety. The three levels of the fair value hierarchy are described below:
Level 1: Valuation is based on quoted prices (unadjusted) in active markets for identical assets or liabilities.
Level 2: Valuation is based on observable market-based inputs other than Level 1 prices, such as quoted prices for similar assets or liabilities, quoted prices in markets that are not active, or other inputs that are observable or can be corroborated by observable market data for substantially the full term of the assets or liabilities.
Level 3: Valuation is generated from techniques that use significant assumptions not observable in the market. Valuation techniques include pricing models, discounted cash flow methodologies or similar techniques.
The accounting guidance for fair value measurements requires that we maximize the use of observable inputs and minimize the use of unobservable inputs in determining fair value. The accounting guidance provides for the irrevocable option to elect, on a contract-by-contract basis, to measure certain financial assets and liabilities at fair value at inception of the contract and record any subsequent changes in fair value in earnings. We have not made any material fair value option elections as of or for the periods disclosed herein.
The determination and classification of financial instruments in the fair value hierarchy is performed at the end of each reporting period. We consider all available information, including observable market data, indications of market liquidity and orderliness, and our understanding of the valuation techniques and significant inputs. For additional information on the valuation techniques used in estimating the fair value of our financial assets and liabilities on a recurring basis, see “Note 17—16—Fair Value Measurement” in our 20182019 Form 10-K.
Fair Value Governance and Control
We have a governance framework and a number of key controls that are intended to ensure that our fair value measurements are appropriate and reliable. Our governance framework provides for independent oversight and segregation of duties. Our control processes include review and approval of new transaction types, price verification, and review of valuation judgments, methods, models, process controls and results.
Groups independent of our trading and investing functions participate in the review and validation process. Tasks performed by these groups include periodic verification of fair value measurements to determine if assigned fair values are reasonable, including comparing prices from vendor pricing services to other available market information.
Our Fair Value Committee (“FVC”), which includes representation from business areas, Risk Management and Finance, provides guidance and oversight to ensure an appropriate valuation control environment. The FVC regularly reviews and approves our fair valuations to ensure that our valuation practices are consistent with industry standards and adhere to regulatory and accounting guidance.
We have a model policy, established by an independent Model Risk Office, which governs the validation of models and related supporting documentation to ensure the appropriate use of models for pricing and fair value measurements. The Model Risk Office validates all models and provides ongoing monitoring of their performance.
The fair value governance process is set up in a manner that allows the Chairperson of the FVC to escalate valuation disputes that cannot be resolved by the FVC to a more senior committee called the Valuations Advisory Committee (“VAC”) for resolution. The VAC is chaired by the Chief Financial Officer and includes other members of senior management. The VAC convenes to review escalated valuation disputes.

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CAPITAL ONE FINANCIAL CORPORATION
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS

Assets and Liabilities Measured at Fair Value on a Recurring Basis
The following table displays our assets and liabilities measured on our consolidated balance sheets at fair value on a recurring basis as of SeptemberJune 30, 20192020 and December 31, 2018.2019.
Table 12.1:11.1: Assets and Liabilities Measured at Fair Value on a Recurring Basis
  September 30, 2019
  Fair Value Measurements Using 
Netting Adjustments(1)
  
(Dollars in millions) Level 1 Level 2 Level 3  Total
Assets:          
Securities available for sale:          
U.S. Treasury securities $4,155
 $0
 $0
 
 $4,155
RMBS 0
 34,873
 452
 
 35,325
CMBS 0
 5,388
 8
 
 5,396
Other securities 189
 1,103
 0
 
 1,292
Total securities available for sale 4,344
 41,364
 460
 
 46,168
Other assets:          
Derivative assets(2)
 25
 2,270
 82
 $(1,173) 1,204
Other(3)
 321
 0
 107
 
 428
Total assets $4,690
 $43,634
 $649
 $(1,173) $47,800
Liabilities:          
Other liabilities:          
Derivative liabilities(2)
 $18
 $1,171
 $76
 $(378) $887
Total liabilities $18
 $1,171
 $76
 $(378) $887
  December 31, 2018
  Fair Value Measurements Using 
Netting Adjustments(1)
  
(Dollars in millions) Level 1 Level 2 Level 3  Total
Assets:          
Securities available for sale:          
U.S. Treasury securities $6,144
 $0
 $0
 
 $6,144
RMBS 0
 33,212
 433
 
 33,645
CMBS 0
 4,729
 10
 
 4,739
Other securities 219
 1,403
 0
 
 1,622
Total securities available for sale 6,363
 39,344
 443
 
 46,150
Other assets:          
Derivative assets(2)
 0
 1,501
 38
 $(1,079) 460
Other(3)
 265
 0
 158
 
 423
Total assets $6,628
 $40,845
 $639
 $(1,079) $47,033
Liabilities:          
Other liabilities:          
Derivative liabilities(2)
 $0
 $1,153
 $48
 $(287) $914
Total liabilities $0
 $1,153
 $48
 $(287) $914
  June 30, 2020
  Fair Value Measurements Using 
Netting Adjustments(1)
  
(Dollars in millions) Level 1 Level 2 Level 3  Total
Assets:          
Securities available for sale:          
U.S. Treasury securities $4,362
 $0
 $0
 
 $4,362
RMBS 0
 71,540
 474
 
 72,014
CMBS 0
 10,118
 282
 
 10,400
Other securities 194
 889
 0
 
 1,083
Total securities available for sale 4,556
 82,547
 756
 
 87,859
Loans held for sale 0
 668
 0
 
 668
Other assets:          
Derivative assets(2)
 301
 4,383
 151
 $(2,226) 2,609
Other(3)
 348
 0
 56
 
 404
Total assets $5,205
 $87,598
 $963
 $(2,226) $91,540
Liabilities:          
Other liabilities:          
Derivative liabilities(2)
 $220
 $1,877
 $117
 $(754) $1,460
Total liabilities $220
 $1,877
 $117
 $(754) $1,460

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  December 31, 2019
  Fair Value Measurements Using 
Netting Adjustments(1)
  
(Dollars in millions) Level 1 Level 2 Level 3  Total
Assets:          
Securities available for sale:          
U.S. Treasury securities $4,124
 $0
 $0
 
 $4,124
RMBS 0
 63,909
 429
 
 64,338
CMBS 0
 9,413
 13
 
 9,426
Other securities 231
 1,094
 0
 
 1,325
Total securities available for sale 4,355
 74,416
 442
 
 79,213
Loans held for sale 0
 251
 0
 
 251
Other assets:          
Derivative assets(2)
 84
 1,568
 77
 $(633) 1,096
Other(3)
 344
 0
 66
 
 410
Total assets $4,783
 $76,235
 $585
 $(633) $80,970
Liabilities:          
Other liabilities:          
Derivative liabilities(2)
 $17
 $1,129
 $51
 $(523) $674
Total liabilities $17
 $1,129
 $51
 $(523) $674
__________
(1) 
Represents balance sheet netting of derivative assets and liabilities, and related payables and receivables for cash collateral held or placed with the same counterparty. See “Note 9—8—Derivative Instruments and Hedging Activities” for additional information.
(2) 
Does not reflect $9$33 million and $2$12 million recognized as a net valuation allowance on derivative assets and liabilities for non-performance risk as of SeptemberJune 30, 20192020 and December 31, 2018,2019, respectively. Non-performance risk is included in derivative assets and liabilities, which are part of other assets and other liabilities on the consolidated balance sheets, and is offset through non-interest income in the consolidated statements of income.

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CAPITAL ONE FINANCIAL CORPORATION
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS

(3) 
As of SeptemberJune 30, 20192020 and December 31, 20182019, other includes retained interests in securitizations of $107$56 million and $158$66 million, deferred compensation plan assets of $317$347 million and $264$343 million, and equity securities of $4 million and $1 million, respectively.
Level 3 Recurring Fair Value Rollforward
The table below presents a reconciliation for all assets and liabilities measured and recognized at fair value on a recurring basis using significant unobservable inputs (Level 3) for the three and ninesix months ended SeptemberJune 30, 20192020 and 2018.2019. Generally, transfers into Level 3 were primarily driven by the usage of unobservable assumptions in the pricing of these financial instruments as evidenced by wider pricing variations among pricing vendors and transfers out of Level 3 were primarily driven by the usage of assumptions corroborated by market observable information as evidenced by tighter pricing among multiple pricing sources.
Table 12.2:11.2: Level 3 Recurring Fair Value Rollforward
  Fair Value Measurements Using Significant Unobservable Inputs (Level 3)
  Three Months Ended September 30, 2019
    Total Gains (Losses) (Realized/Unrealized)               
Net Unrealized Gains (Losses) Included in Net Income Related to Assets and Liabilities Still Held as of September 30, 2019(1)
                   
(Dollars in millions) 
Balance, July 1,
2019
 
Included
in Net
Income(1)
 Included in OCI Purchases Sales Issuances Settlements 
Transfers
Into
Level 3
 
Transfers
Out of
Level 3
 Balance, September 30, 2019 
Securities available for sale:(2)
                    
RMBS $515
 $10
 $0
 $0
 $0
 $0
 $(18) $59
 $(114) $452
 $9
CMBS 9
 0
 0
 0
 0
 0
 (1) 0
 0
 8
 0
Total securities available for sale 524
 10
 0
 0
 0
 0
 (19) 59
 (114) 460
 9
Other assets:                      
Retained interest in securitizations 177
 (1) 0
 0
 0
 0
 (69) 0
 0
 107
 (1)
Net derivative assets (liabilities)(3)
 6
 (1) 0
 0
 0
 (8) 12
 0
 (3) 6
 1
 Fair Value Measurements Using Significant Unobservable Inputs (Level 3)
 Nine Months Ended September 30, 2019 Fair Value Measurements Using Significant Unobservable Inputs (Level 3)
   Total Gains (Losses) (Realized/Unrealized)               
Net Unrealized Gains (Losses) Included in Net Income Related to Assets and Liabilities Still Held as of September 30, 2019(1)
 Three Months Ended June 30, 2020
                    Total Gains (Losses) (Realized/Unrealized)               
Net Unrealized Gains (Losses) Included in Net Income Related to Assets and Liabilities Still Held as of
June 30, 2020(1)
(Dollars in millions) 
Balance,
January 1,
2019
 
Included
in Net
Income(1)
 Included in OCI Purchases Sales Issuances Settlements 
Transfers
Into
Level 3
 
Transfers
Out of
Level 3
 Balance, September 30, 2019  Balance, April 1, 2020 
Included
in Net
Income(1)
 Included in OCI Purchases Sales Issuances Settlements 
Transfers
Into
Level 3
 
Transfers
Out of
Level 3
 Balance, June 30, 2020 
Securities available for sale:(2)
Securities available for sale:(2)
                                          
RMBS $433
 $27
 $13
 $0
 $0
 $0
 $(43) $173
 $(151) $452
 $26
 $373
 $6
 $29
 $0
 $0
 $0
 $(16) $131
 $(49) $474
 $7
CMBS 10
 0
 0
 0
 0
 0
 (2) 0
 0
 8
 0
 36
 0
 (1) 0
 0
 0
 (3) 250
 0
 282
 (3)
Total securities available for sale 443
 27

13
 0
 0
 0
 (45) 173
 (151) 460
 26
 409
 6
 28
 0
 0
 0
 (19) 381
 (49) 756
 4
Other assets:                                            
Retained interest in securitizations 158
 18
 0
 0
 0
 0
 (69) 0
 0
 107
 8
Net derivative assets (liabilities)(3)
 (10) 4
 0
 0
 0
 (21) 39
 0
 (6) 6
 6
Retained interests in securitizations 59
 (3) 0
 0
 0
 0
 0
 0
 0
 56
 (3)
Net derivative assets (liabilities)(4)
 66
 (8) 0
 0
 0
 2
 (26) 0
 0
 34
 0

 
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CAPITAL ONE FINANCIAL CORPORATION
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS

  Fair Value Measurements Using Significant Unobservable Inputs (Level 3)
  Three Months Ended September 30, 2018
    Total Gains (Losses) (Realized/Unrealized)               
Net Unrealized Gains (Losses) Included in Net Income Related to Assets and Liabilities Still Held as of September 30, 2018(1)
                   
(Dollars in millions) 
Balance, July 1,
2018
 
Included
in Net
Income(1)
 Included in OCI Purchases Sales Issuances Settlements 
Transfers
Into
Level 3
 
Transfers
Out of
Level 3
 Balance, September 30, 2018 
Securities available for sale:                    
RMBS $442
 $7
 $2
 $0
 $0
 $0
 $(16) $130
 $(46) $519
 $8
CMBS 11
 0
 0
 0
 0
 0
 0
 0
 0
 11
 0
Other securities 5
 0
 0
 0
 0
 0
 (5) 0
 0
 0
 0
Total securities available for sale 458
 7
 2
 0
 0
 0
 (21) 130
 (46) 530
 8
Other assets:                      
Retained interests in securitizations 164
 (2) 0
 0
 0
 0
 0
 0
 0
 162
 (2)
Net derivative assets (liabilities)(3)
 (5) (2) 0
 0
 0
 18
 2
 0
 0
 13
 (2)
 Fair Value Measurements Using Significant Unobservable Inputs (Level 3)
 Nine Months Ended September 30, 2018 Fair Value Measurements Using Significant Unobservable Inputs (Level 3)
   Total Gains (Losses) (Realized/Unrealized)               
Net Unrealized Gains (Losses) Included in Net Income Related to Assets and Liabilities Still Held as of September 30, 2018(1)
 Six Months Ended June 30, 2020
                    Total Gains (Losses) (Realized/Unrealized)               
Net Unrealized Gains (Losses) Included in Net Income Related to Assets and Liabilities Still Held as of
June 30, 2020(1)
(Dollars in millions) 
Balance,
January 1,
2018
 
Included
in Net
Income(1)
 Included in OCI Purchases Sales Issuances Settlements 
Transfers
Into
Level 3
 
Transfers
Out of
Level 3
 Balance, September 30, 2018  Balance, January 1, 2020 
Included
in Net
Income(1)
 Included in OCI Purchases Sales Issuances Settlements 
Transfers
Into
Level 3
 
Transfers
Out of
Level 3
 Balance, June 30, 2020 
Securities available for sale:                    
Securities available for sale:(2)(3)
                      
RMBS $614
 $25
 $9
 $0
 $0
 $0
 $(58) $195
 $(266) $519
 $25
 $433
 $9
 $(24) $0
 $0
 $0
 $(33) $140
 $(51) $474
 $10
CMBS 14
 0
 0
 0
 0
 0
 (3) 0
 0
 11
 0
 13
 0
 (1) 0
 0
 0
 (3) 273
 0
 282
 (3)
Other securities 5
 0
 0
 0
 0
 0
 (5) 0
 0
 0
 0
Total securities available for sale 633
 25
 9
 0
 0
 0
 (66) 195
 (266) 530
 25
 446
 9

(25) 0
 0
 0
 (36) 413
 (51) 756
 7
Other assets:                                            
Consumer MSRs 92
 3
 0
 0
 (97) 2
 0
 0
 0
 0
 0
Retained interests in securitizations 172
 (10) 0
 0
 0
 0
 0
 0
 0
 162
 (10) 66
 (10) 0
 0
 0
 0
 0
 0
 0
 56
 (10)
Net derivative assets (liabilities)(3)
 13
 (26) 0
 0
 0
 25
 0
 0
 1
 13
 (26)
Net derivative assets (liabilities)(4)
 26
 12
 0
 0
 0
 26
 (28) 0
 (2) 34
 18
  Fair Value Measurements Using Significant Unobservable Inputs (Level 3)
  Three Months Ended June 30, 2019
    
Total Gains (Losses)
(Realized/Unrealized)
               
Net Unrealized Gains (Losses) Included in Net Income Related to Assets and Liabilities Still Held as of
June 30, 2019(1)
(Dollars in millions) Balance, April 1, 2019 
Included
in Net
Income(1)
 Included in OCI Purchases Sales Issuances Settlements 
Transfers
Into
Level 3
 
Transfers
Out of
Level 3
 Balance, June 30, 2019 
Securities available for sale:(2)
                      
RMBS $434
 $9
 $2
 $0
 $0
 $0
 $(13) $97
 $(14) $515
 $10
CMBS 9
 0
 0
 0
 0
 0
 0
 0
 0
 9
 0
Total securities available for sale 443
 9
 2
 0
 0
 0
 (13) 97
 (14) 524
 10
Other assets:                      
Retained interest in securitizations 155
 22
 0
 0
 0
 0
 0
 0
 0
 177
 22
Net derivative assets (liabilities)(4)
 6
 0
 0
 0
 0
 (7) 8
 0
 (1) 6
 (2)
  Fair Value Measurements Using Significant Unobservable Inputs (Level 3)
  Six Months Ended June 30, 2019
    
Total Gains (Losses)
(Realized/Unrealized)
               
Net Unrealized Gains (Losses) Included in Net Income Related to Assets and Liabilities Still Held as of
June 30, 2019
(1)
(Dollars in millions) Balance, January 1, 2019 
Included
in Net
Income(1)
 Included in OCI Purchases Sales Issuances Settlements 
Transfers
Into
Level 3
 
Transfers
Out of
Level 3
 Balance, June 30, 2019 
Securities available for sale:(2)
                      
RMBS $433
 $17
 $13
 $0
 $0
 $0
 $(25) $114
 $(37) $515
 $20
CMBS 10
 0
 0
 0
 0
 0
 (1) 0
 0
 9
 0
Total securities available for sale 443
 17
 13
 0
 0
 0
 (26) 114
 (37) 524
 20
Other assets:                      
Retained interest in securitizations 158
 19
 0
 0
 0
 0
 0
 0
 0
 177
 19
Net derivative assets (liabilities)(4)
 (10) 5
 0
 0
 0
 (13) 27
 0
 (3) 6
 4
__________

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(1) 
Realized gains (losses) on securities available for sale are included in net securities gains (losses), and retained interests in securitizations are reported as a component of non-interest income in our consolidated statements of income. Gains (losses) on derivatives are included as a component of net interest income or non-interest income in our consolidated statements of income.
(2) 
For the three and ninesix months ended SeptemberJune 30, 2019, net unrealized gains2020, included in other comprehensive incomeOCI related to Level 3 securities available for sale still held as of SeptemberJune 30, 20192020 were $1net unrealized gains of $36 million and $11net unrealized losses of $23 million, respectively.For the three and six months ended June 30, 2019, net unrealized gains included in OCI related to Level 3 securities available for sale still held as of June 30, 2019 were $3 million and $13 million, respectively.
(3) 
The fair value of RMBS as of January 1, 2020 includes a cumulative adjustment of $4 million from the adoption of the CECL standard.
(4)
Includes derivative assets and liabilities of $82$151 million and $76$117 million, respectively, as of SeptemberJune 30, 2019, and $542020, $70 million and $41$64 million, respectively, as of SeptemberJune 30, 2018.2019.

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CAPITAL ONE FINANCIAL CORPORATION
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS

Significant Level 3 Fair Value Asset and Liability Inputs
Generally, uncertainties in fair value measurements of financial instruments, such as changes in unobservable inputs, may have a significant impact on fair value. Certain of these unobservable inputs will, in isolation, have a directionally consistent impact on the fair value of the instrument for a given change in that input. Alternatively, the fair value of the instrument may move in an opposite direction for a given change in another input. In general, an increase in the discount rate, default rates, loss severity and credit spreads, in isolation, would result in a decrease in the fair value measurement. In addition, an increase in default rates would generally be accompanied by a decrease in recovery rates, slower prepayment rates and an increase in liquidity spreads.
Techniques and Inputs for Level 3 Fair Value Measurements
The following table presents the significant unobservable inputs used to determine the fair values of our Level 3 financial instruments on a recurring basis. We utilize multiple vendor pricing services to obtain fair value for our securities. Several of our vendor pricing services are only able to provide unobservable input information for a limited number of securities due to software licensing restrictions. Other vendor pricing services are able to provide unobservable input information for all securities for which they provide a valuation. As a result, the unobservable input information for the securities available for sale presented below represents a composite summary of all information we are able to obtain. The unobservable input information for all other Level 3 financial instruments is based on the assumptions used in our internal valuation models.

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Table 11.3: Quantitative Information about Level 3 Fair Value Measurements
 Quantitative Information about Level 3 Fair Value Measurements Quantitative Information about Level 3 Fair Value Measurements
(Dollars in millions) Fair Value at September 30,
2019
 
Significant
Valuation
Techniques
 
Significant
Unobservable
Inputs
 Range 
Weighted
Average(1)
 
Fair Value at
June 30,
2020
 
Significant
Valuation
Techniques
 
Significant
Unobservable
Inputs
 Range 
Weighted
Average(1)
Securities available for sale:      
RMBS $452
 Discounted cash flows (vendor pricing) Yield
Voluntary prepayment rate
Default rate
Loss severity
 1-15%
0-23%
0-7%
0-85%
 4%
6%
3%
68%
 $474
 Discounted cash flows (vendor pricing) Yield
Voluntary prepayment rate
Default rate
Loss severity
 0-12%
5-10%
1-11%
30-100%
 4%
8%
2%
67%
CMBS 8
 Discounted cash flows (vendor pricing) Yield
 2% 2% 282
 Discounted cash flows (vendor pricing) Yield 1-2% 1%
Other assets:      
Retained interests in securitization(2)
 107
 Discounted cash flows Life of receivables (months)
Voluntary prepayment rate
Discount rate
Default rate
Loss severity
 2-62
5-14%
3-12%
3-4%
63-95%
 N/A
Retained interests in securitizations(2)
 56
 Discounted cash flows Life of receivables (months)
Voluntary prepayment rate
Discount rate
Default rate
Loss severity
 33-52
3-14%
2-12%
3-4%
70-72%
 N/A
Net derivative assets (liabilities) 6
 Discounted cash flows Swap rates 1-2% 2% 34
 Discounted cash flows Swap rates 1% 1%
 Quantitative Information about Level 3 Fair Value Measurements Quantitative Information about Level 3 Fair Value Measurements
(Dollars in millions) 
Fair Value at
December 31,
2018
 
Significant
Valuation
Techniques
 
Significant
Unobservable
Inputs
 Range 
Weighted
Average(1)
 
Fair Value at
December 31,
2019
 
Significant
Valuation
Techniques
 
Significant
Unobservable
Inputs
 Range 
Weighted
Average(1)
Securities available for sale:      
RMBS $433
 Discounted cash flows (vendor pricing) Yield
Voluntary prepayment rate
Default rate
Loss severity
 3-11%
0-17%
0-7%
0-75%
 5%
5%
3%
65%
 $429
 Discounted cash flows (vendor pricing) Yield
Voluntary prepayment rate
Default rate
Loss severity
 2-18%
0-18%
1-6%
30-95%
 5%
10%
2%
67%
CMBS 10
 Discounted cash flows (vendor pricing) Yield
 3% 3% 13
 Discounted cash flows (vendor pricing) Yield
 2-3% 2%
Other assets:      
Retained interests in securitization(2)
 158
 Discounted cash flows Life of receivables (months)
Voluntary prepayment rate
Discount rate
Default rate
Loss severity
 3-56
3-14%
4-6%
2-4%
50-104%
 N/A
Retained interests in securitizations(2)
 66
 Discounted cash flows Life of receivables (months)
Voluntary prepayment rate
Discount rate
Default rate
Loss severity
 35-51
4-14%
3-10%
2-3%
74-88%
 N/A
Net derivative assets (liabilities) (10) Discounted cash flows Swap rates 3% 3% 26
 Discounted cash flows Swap rates 2% 2%
__________
(1) 
Weighted averages are calculated by using the product of the input multiplied by the relative fair value of the instruments.

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CAPITAL ONE FINANCIAL CORPORATION
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS

(2) 
Due to the nature of the various mortgage securitization structures in which we have retained interests, it is not meaningful to present a consolidated weighted average for the significant unobservable inputs.

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Assets and Liabilities Measured at Fair Value on a Nonrecurring Basis
We are required to measure and recognize certain assets at fair value on a nonrecurring basis on the consolidated balance sheets. These assets are not measured at fair value on an ongoing basis but are subject to fair value adjustments in certain circumstances (for example, from the application of lower of cost or fair value accounting or when we evaluate for impairment).
The following table presents the carrying value of the assets measured at fair value on a nonrecurring basis and still held as of SeptemberJune 30, 20192020 and December 31, 2018,2019, and for which a nonrecurring fair value measurement was recorded during the ninesix and twelve months then ended.
Table 12.4:11.4: Nonrecurring Fair Value Measurements
  September 30, 2019
  Estimated Fair Value Hierarchy Total
(Dollars in millions) Level 2 Level 3 
Loans held for investment $0
 $317
 $317
Loans held for sale 2
 0
 2
Other assets(1)
 0
 78
 78
Total $2
 $395
 $397
 December 31, 2018 June 30, 2020
 Estimated Fair Value Hierarchy Total Estimated Fair Value Hierarchy Total
(Dollars in millions) Level 2 Level 3  Level 2 Level 3 
Loans held for investment $0
 $129
 $129
 $0
 $289
 $289
Loans held for sale 38
 0
 38
Other assets(1)
 0
 100
 100
 0
 52
 52
Total $38
 $229
 $267
 $0
 $341
 $341
  December 31, 2019
  Estimated Fair Value Hierarchy Total
(Dollars in millions) Level 2 Level 3 
Loans held for investment $0
 $294
 $294
Other assets(1)
 0
 103
 103
Total $0
 $397
 $397
__________
(1) 
As of SeptemberJune 30, 2020, other assets included equity investments accounted for under the measurement alternative of $28 million, repossessed assets of $23 million and long-lived assets held for sale of $1 million. As of December 31, 2019, other assets included equity investments accounted for under the measurement alternative of $3$5 million, repossessed assets of $58$61 million and long-lived assets held for sale of $17 million. As of December 31, 2018, other assets included equity investments accounted for under the measurement alternative of $24 million, foreclosed property and repossessed assets of $57 million and long-lived assets held for sale of $19$37 million.
In the above table, loans held for investment are generally valued based in part on the estimated fair value of the underlying collateral and the non-recoverable rate, which is considered to be a significant unobservable input. The non-recoverable rate ranged from 0% to 15%, with a weighted average of 3%, and from 0% to 50%, with a weighted average of 7%, and from 0% to 84%, with a weighted average of 33%6%, as of SeptemberJune 30, 20192020 and December 31, 2018,2019, respectively. The weighted average non-recoverable rate is calculated based on the estimated market value of the underlying collateral. The significant unobservable inputs and related quantitative information related to fair value of the other assets are not meaningful to disclose as they vary significantly across properties and collateral.

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CAPITAL ONE FINANCIAL CORPORATION
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS

The following table presents total nonrecurring fair value measurements for the period, included in earnings, attributable to the change in fair value relating to assets that are still held at SeptemberJune 30, 20192020 and 2018.2019.
Table 12.5:11.5: Nonrecurring Fair Value Measurements Included in Earnings
 Total Gains (Losses) Total Gains (Losses)
 Nine Months Ended September 30, Six Months Ended June 30,
(Dollars in millions) 2019 2018 2020 2019
Loans held for investment $(189) $(99) $(253) $(132)
Loans held for sale (1) (5) 0
 (1)
Other assets(1)
 (60) (57) (22) (57)
Total $(250) $(161) $(275) $(190)
__________
(1) 
Other assets include fair value adjustments related to repossessed assets, long-lived assets held for sale and equity investments accounted for under the measurement alternative. For the nine months ended September 30, 2018, other assets also included foreclosed property.

 
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CAPITAL ONE FINANCIAL CORPORATION
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS

Fair Value of Financial Instruments
The following table presents the carrying value and estimated fair value, including the level within the fair value hierarchy, of our financial instruments that are not measured at fair value on a recurring basis on our consolidated balance sheets as of SeptemberJune 30, 20192020 and December 31, 2018.2019.
Table 12.6:11.6: Fair Value of Financial Instruments
 September 30, 2019 June 30, 2020
 
Carrying
Value
 
Estimated
Fair Value
 Estimated Fair Value Hierarchy 
Carrying
Value
 
Estimated
Fair Value
 Estimated Fair Value Hierarchy
(Dollars in millions) Level 1 Level 2 Level 3 Level 1 Level 2 Level 3
Financial assets:                    
Cash and cash equivalents $17,120
 $17,120
 $4,452
 $12,668
 $0
 $55,818
 $55,818
 $4,583
 $51,235
 $0
Restricted cash for securitization investors 417
 417
 417
 0
 0
 740
 740
 740
 0
 0
Securities held to maturity 33,894
 35,264
 0
 35,258
 6
Net loans held for investment 242,318
 243,125
 0
 0
 243,125
 234,680
 242,893
 0
 0
 242,893
Loans held for sale 1,245
 1,261
 0
 1,261
 0
 43
 43
 0
 43
 0
Interest receivable 1,627
 1,627
 0
 1,627
 0
 1,574
 1,574
 0
 1,574
 0
Other investments(1)
 1,341
 1,341
 0
 1,341
 0
 1,341
 1,341
 0
 1,341
 0
Financial liabilities:                    
Deposits with defined maturities 45,241
 45,490
 0
 45,490
 0
 43,912
 44,452
 0
 44,452
 0
Securitized debt obligations 18,910
 19,043
 0
 19,043
 0
 15,761
 15,933
 0
 15,933
 0
Senior and subordinated notes 30,682
 31,078
 0
 31,078
 0
 28,481
 28,771
 0
 28,771
 0
Federal funds purchased and securities loaned or sold under agreements to repurchase 464
 464
 0
 464
 0
 573
 573
 0
 573
 0
Interest payable 370
 370
 0
 370
 0
 380
 380
 0
 380
 0
 December 31, 2018 December 31, 2019
 
Carrying
Value
 
Estimated
Fair Value
 Estimated Fair Value Hierarchy 
Carrying
Value
 
Estimated
Fair Value
 Estimated Fair Value Hierarchy
(Dollars in millions) Level 1 Level 2 Level 3 Level 1 Level 2 Level 3
Financial assets:                    
Cash and cash equivalents $13,186
 $13,186
 $4,768
 $8,418
 $0
 $13,407
 $13,407
 $4,129
 $9,278
 $0
Restricted cash for securitization investors 303
 303
 303
 0
 0
 342
 342
 342
 0
 0
Securities held to maturity 36,771
 36,619
 0
 36,513
 106
Net loans held for investment 238,679
 241,556
 0
 0
 241,556
 258,601
 258,696
 0
 0
 258,696
Loans held for sale 1,192
 1,218
 0
 1,218
 0
 149
 149
 0
 149
 0
Interest receivable 1,614
 1,614
 0
 1,614
 0
 1,758
 1,758
 0
 1,758
 0
Other investments(1)
 1,725
 1,725
 0
 1,725
 0
 1,638
 1,638
 0
 1,638
 0
Financial liabilities:                    
Deposits with defined maturities 38,471
 38,279
 0
 38,279
 0
 44,958
 45,225
 0
 45,225
 0
Securitized debt obligations 18,307
 18,359
 0
 18,359
 0
 17,808
 17,941
 0
 17,941
 0
Senior and subordinated notes 30,826
 30,635
 0
 30,635
 0
 30,472
 31,233
 0
 31,233
 0
Federal funds purchased and securities loaned or sold under agreements to repurchase 352
 352
 0
 352
 0
 314
 314
 0
 314
 0
Other borrowings(2)
 9,354
 9,354
 0
 9,354
 0
 7,000
 7,001
 0
 7,001
 0
Interest payable 458
 458
 0
 458
 0
 439
 439
 0
 439
 0
__________
(1) 
Other investments include FHLB and Federal Reserve stock. These investments are included in other assets on our consolidated balance sheets.
(2) 
Other borrowings excludes finance lease liabilities.

 
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CAPITAL ONE FINANCIAL CORPORATION
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS

NOTE 13—12—BUSINESS SEGMENTS AND REVENUE FROM CONTRACTS WITH CUSTOMERS
Our principal operations are organized into 3 major business segments, which are defined primarily based on the products and services provided or the types of customercustomers served: Credit Card, Consumer Banking and Commercial Banking. The operations of acquired businesses have been integrated into our existing business segments. Certain activities that are not part of a segment, such as management of our corporate investment portfolio, and asset/liability management by our centralized Corporate Treasury group and residual tax expense or benefit to arrive at the consolidated effective tax rate that is not assessed to our primary business segments, are included in the Other category.
Basis of Presentation
We report the results of each of our business segments on a continuing operations basis. The results of our individual businesses reflect the manner in which management evaluates performance and makes decisions about funding our operations and allocating resources.
Business Segment Reporting Methodology
The results of our business segments are intended to present each segment as if it were a stand-alone business. Our internal management and reporting process used to derive our segment results employs various allocation methodologies, including funds transfer pricing, to assign certain balance sheet assets, deposits and other liabilities and their related revenue and expenses directly or indirectly attributable to each business segment. Our funds transfer pricing process provides a funds credit for sources of funds, such as deposits generated by our Consumer Banking and Commercial Banking businesses, and a funds charge for the use of funds by each segment. Due to the integrated nature of our business segments, estimates and judgments have been made in allocating certain revenue and expense items. Transactions between segments are based on specific criteria or approximate third-party rates. We regularly assess the assumptions, methodologies and reporting classifications used for segment reporting, which may result in the implementation of refinements or changes in future periods. We provide additional information on the allocation methodologies used to derive our business segment results in “Note 18—17—Business Segments and Revenue from Contracts with Customers” in our 20182019 Form 10-K.
Segment Results and Reconciliation
We may periodically change our business segments or reclassify business segment results based on modifications to our management reporting methodologies or changes in organizational alignment. In the first quarter of 2019, we made a change in how revenue is measured in our Commercial Banking business by revising the allocation of tax benefits on certain tax-advantaged investments. As such, prior period results have been recast to conform with the current period presentation. The result of this measurement change reduced the previously reported total net revenue in our Commercial Banking business by $26 million and $88 million for the three and nine months ended September 30, 2018, with an offsetting increase in the Other category. This change in measurement of our Commercial Banking revenue did not have any impact to the consolidated financial statements.

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CAPITAL ONE FINANCIAL CORPORATION
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS

The following table presents our business segment results for the three and ninesix months ended SeptemberJune 30, 20192020 and 2018,2019, selected balance sheet data as of SeptemberJune 30, 20192020 and 2018,2019, and a reconciliation of our total business segment results to our reported consolidated income from continuing operations, loans held for investment and deposits.

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Table 13.1:of Contents


Table 12.1: Segment Results and Reconciliation
  Three Months Ended June 30, 2020
(Dollars in millions) Credit Card Consumer Banking 
Commercial Banking(1)
 
Other(1)
 Consolidated Total
Net interest income (loss) $3,369
 $1,665
 $518
 $(92) $5,460
Non-interest income (loss) 845
 97
 180
 (26) 1,096
Total net revenue (loss)(2)
 4,214
 1,762
 698
 (118) 6,556
Provision (benefit) for credit losses 2,944
 876
 427
 (1) 4,246
Non-interest expense 1,969
 1,036
 425
 340
 3,770
Loss from continuing operations before income taxes (699) (150) (154) (457) (1,460)
Income tax benefit (166) (36) (36) (305) (543)
Loss from continuing operations, net of tax $(533) $(114) $(118) $(152) $(917)
Loans held for investment $107,310
 $66,712
 $77,490
 $0
 $251,512
Deposits 0
 246,804
 35,669
 21,765
 304,238
  Six Months Ended June 30, 2020
(Dollars in millions) Credit Card Consumer Banking 
Commercial Banking(1)
 
Other(1)
 Consolidated Total
Net interest income $7,071
 $3,322
 $1,009
 $83
 $11,485
Non-interest income (loss) 1,756
 223
 418
 (77) 2,320
Total net revenue(2)
 8,827
 3,545
 1,427
 6
 13,805
Provision for credit losses 6,646
 1,736
 1,283
 4
 9,669
Non-interest expense 4,177
 2,027
 837
 458
 7,499
Loss from continuing operations before income taxes (1,996) (218) (693) (456) (3,363)
Income tax benefit (472) (52) (164) (418) (1,106)
Loss from continuing operations, net of tax $(1,524) $(166) $(529) $(38) $(2,257)
Loans held for investment $107,310
 $66,712
 $77,490
 $0
 $251,512
Deposits 0
 246,804
 35,669
 21,765
 304,238
 Three Months Ended September 30, 2019 Three Months Ended June 30, 2019
(Dollars in millions) Credit
Card
 Consumer
Banking
 
Commercial
Banking
(1)(2)
 
Other(1)(2)
 Consolidated
Total
 Credit Card Consumer Banking 
Commercial Banking(1)
 
Other(1)
 Consolidated Total
Net interest income $3,546
 $1,682
 $486
 $23
 $5,737
Net interest income (loss) $3,531
 $1,709
 $514
 $(8) $5,746
Non-interest income (loss) 870
 165
 221
 (34) 1,222
 1,038
 166
 200
 (26) 1,378
Total net revenue (loss) 4,416
 1,847
 707
 (11) 6,959
 4,569
 1,875
 714
 (34) 7,124
Provision for credit losses 1,087
 203
 93
 0
 1,383
 1,095
 165
 82
 0
 1,342
Non-interest expense 2,360
 985
 414
 113
 3,872
 2,253
 1,002
 427
 97
 3,779
Income (loss) from continuing operations before income taxes 969
 659
 200
 (124) 1,704
 1,221
 708
 205
 (131) 2,003
Income tax provision (benefit) 235
 154
 46
 (60) 375
 283
 165
 48
 (109) 387
Income (loss) from continuing operations, net of tax $734
 $505
 $154
 $(64) $1,329
 $938
 $543
 $157
 $(22) $1,616
Loans held for investment $113,681
 $62,015
 $73,659
 $0
 $249,355
 $112,141
 $60,327
 $71,992
 $0
 $244,460
Deposits 0
 206,423
 30,923
 19,802
 257,148
 0
 205,220
 30,761
 18,554
 254,535
  Nine Months Ended September 30, 2019
(Dollars in millions) Credit
Card
 Consumer
Banking
 
Commercial
Banking
(1)(2)
 
Other(1)(2)
 Consolidated
Total
Net interest income $10,667
 $5,070
 $1,489
 $48
 $17,274
Non-interest income (loss) 2,858
 491
 608
 (65) 3,892
Total net revenue (loss) 13,525
 5,561
 2,097
 (17) 21,166
Provision for credit losses 3,571
 603
 244
 0
 4,418
Non-interest expense 6,784
 2,981
 1,258
 299
 11,322
Income (loss) from continuing operations before income taxes 3,170
 1,977
 595
 (316) 5,426
Income tax provision (benefit) 747
 461
 138
 (275) 1,071
Income (loss) from continuing operations, net of tax $2,423
 $1,516
 $457
 $(41) $4,355
Loans held for investment $113,681
 $62,015
 $73,659
 $0
 $249,355
Deposits 0
 206,423
 30,923
 19,802
 257,148
  Three Months Ended September 30, 2018
(Dollars in millions) Credit
Card
 Consumer
Banking
 
Commercial
Banking
(1)(2)
 
Other(1)(2)
 Consolidated
Total
Net interest income $3,596
 $1,636
 $513
 $41
 $5,786
Non-interest income (loss) 893
 155
 189
 (61) 1,176
Total net revenue (loss) 4,489
 1,791
 702
 (20) 6,962
Provision (benefit) for credit losses 1,031
 184
 54
 (1) 1,268
Non-interest expense 2,103
 979
 408
 283
 3,773
Income (loss) from continuing operations before income taxes 1,355
 628
 240
 (302) 1,921
Income tax provision (benefit) 315
 146
 56
 (97) 420
Income (loss) from continuing operations, net of tax $1,040
 $482
 $184
 $(205) $1,501
Loans held for investment $110,685
 $59,329
 $68,747
 $0
 $238,761
Deposits 0
 196,635
 30,474
 20,086
 247,195

 
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CAPITAL ONE FINANCIAL CORPORATION
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS

 Nine Months Ended September 30, 2018 Six Months Ended June 30, 2019
(Dollars in millions) Credit
Card
 Consumer
Banking
 
Commercial
Banking
(1)(2)
 
Other(1)(2)
 Consolidated
Total
 Credit Card Consumer Banking 
Commercial Banking(1)
 
Other(1)
 Consolidated Total
Net interest income $10,550
 $4,860
 $1,536
 $109
 $17,055
 $7,121
 $3,388
 $1,003
 $25
 $11,537
Non-interest income 2,634
 504
 585
 285
 4,008
Total net revenue 13,184
 5,364
 2,121
 394
 21,063
Provision (benefit) for credit losses 3,658
 535
 74
 (49) 4,218
Non-interest income (loss) 1,988
 326
 387
 (31) 2,670
Total net revenue (loss) 9,109
 3,714
 1,390
 (6) 14,207
Provision for credit losses 2,484
 400
 151
 0
 3,035
Non-interest expense 6,046
 2,942
 1,220
 562
 10,770
 4,424
 1,996
 844
 186
 7,450
Income (loss) from continuing operations before income taxes 3,480
 1,887
 827
 (119) 6,075
 2,201
 1,318
 395
 (192) 3,722
Income tax provision (benefit) 810
 440
 193
 (129) 1,314
 512
 307
 92
 (215) 696
Income from continuing operations, net of tax $2,670
 $1,447
 $634
 $10
 $4,761
 $1,689
 $1,011
 $303
 $23
 $3,026
Loans held for investment $110,685
 $59,329
 $68,747
 $0
 $238,761
 $112,141
 $60,327
 $71,992
 $0
 $244,460
Deposits 0
 196,635
 30,474
 20,086
 247,195
 0
 205,220
 30,761
 18,554
 254,535
__________
(1) 
Some of our commercial investments generate tax-exempt income, tax credits or other tax benefits. Accordingly, we present our Commercial Banking revenue and yields on a taxable-equivalent basis, calculated using the federal statutory tax rate of 21% and state taxes where applicable, with offsetting reductions to the Other category.
(2) 
In the first quarter of 2019, we made a change in how revenue is measured in our Commercial Banking business by revising the allocation of tax benefits on certain tax-advantaged investments. As such, prior period results have been recast to conform with the current period presentation. The result of this measurement change reduced the previously reported total
Total net revenue in our Commercial Banking businesswas reduced by $26$318 million and $88$707 million for in the three and ninesix months ended SeptemberJune 30, 2018, with an offsetting increase in the Other category.2020, respectively, for credit card finance charges and fees charged off as uncollectible.    

Revenue from Contracts with Customers
The majority of our revenue from contracts with customers consists of interchange fees, in our Credit Card business, service charges and other customer-related fees, and other contract revenue in our Consumer Banking and Commercial Banking businesses.revenue. Interchange fees are primarily from our Credit Card business and are recognized upon settlement with the interchange networks, net of rewards earned by customers. Service charges and other customer-related fees within our Consumer Banking business are primarily related to fees earned on consumer deposit accounts for account maintenance and various transaction-based services such as overdrafts and ATM usage. Service charges and other customer-related fees within our Commercial Banking business are mostly related to fees earned on treasury management and capital markets services. Other contract revenue in our Credit Card business consists primarily of revenue from our partnership arrangements. Other contract revenue in our Consumer Banking business consists primarily of revenue earned on certain marketing and promotional events from our auto dealers within our Consumer Banking business.dealers. Revenue from contracts with customers is included in non-interest income in our consolidated statements of income.
The following table presents revenue from contracts with customers and a reconciliation to non-interest income by business segment for the three and ninesix months ended SeptemberJune 30, 20192020 and 2018.2019.
Table 13.2:12.2: Revenue from Contracts with Customers and Reconciliation to Segments Result
 Three Months Ended September 30, 2019 Three Months Ended June 30, 2020
(Dollars in millions) Credit
Card
 Consumer
Banking
 
Commercial
Banking
(1)
 
Other(1)
 Consolidated
Total
 Credit Card Consumer Banking 
Commercial Banking(1)
 
Other(1)
 Consolidated Total
Contract revenue:                    
Interchange fees, net(2)
 $722
 $54
 $15
 $(1) $790
 $612
 $48
 $13
 $(1) $672
Service charges and other customer-related fees 0
 76
 35
 (1) 110
 0
 31
 43
 (1) 73
Other 15
 26
 1
 0
 42
 57
 3
 0
 0
 60
Total contract revenue 737
 156
 51
 (2) 942
 669
 82
 56
 (2) 805
Revenue from other sources 133
 9
 170
 (32) 280
 176
 15
 124
 (24) 291
Total non-interest income $870
 $165
 $221
 $(34) $1,222
 $845
 $97
 $180
 $(26) $1,096

 
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CAPITAL ONE FINANCIAL CORPORATION
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS

  Six Months Ended June 30, 2020
(Dollars in millions) Credit Card Consumer Banking 
Commercial Banking(1)
 
Other(1)
 Consolidated Total
Contract revenue:          
Interchange fees, net(2)
 $1,300
 $98
 $28
 $(2) $1,424
Service charges and other customer-related fees 0
 95
 74
 (1) 168
Other 127
 22
 1
 0
 150
Total contract revenue 1,427
 215
 103
 (3) 1,742
Revenue from other sources 329
 8
 315
 (74) 578
Total non-interest income $1,756
 $223
 $418
 $(77) $2,320
  Three Months Ended June 30, 2019
(Dollars in millions) Credit Card Consumer Banking 
Commercial Banking(1)
 
Other(1)
 Consolidated Total
Contract revenue:          
Interchange fees, net(2)
 $757
 $52
 $13
 $(2) $820
Service charges and other customer-related fees 0
 74
 28
 0
 102
Other 20
 26
 1
 0
 47
Total contract revenue 777
 152
 42
 (2) 969
Revenue from other sources 261
 14
 158
 (24) 409
Total non-interest income $1,038
 $166
 $200
 $(26) $1,378
  Nine Months Ended September 30, 2019
(Dollars in millions) Credit
Card
 Consumer
Banking
 
Commercial
Banking
(1)
 
Other(1)
 Consolidated
Total
Contract revenue:          
Interchange fees, net(2)
 $2,181
 $152
 $39
 $(4) $2,368
Service charges and other customer-related fees 0
 225
 88
 (1) 312
Other 47
 76
 2
 0
 125
Total contract revenue 2,228
 453
 129
 (5) 2,805
Revenue from other sources 630
 38
 479
 (60) 1,087
Total non-interest income $2,858
 $491
 $608
 $(65) $3,892
  Three Months Ended September 30, 2018
(Dollars in millions) Credit
Card
 Consumer
Banking
 
Commercial
Banking
(1)
 
Other(1)
 Consolidated
Total
Contract revenue:          
Interchange fees, net(2)
 $661
 $46
 $8
 $(1) $714
Service charges and other customer-related fees 0
 90
 33
 0
 123
Other (6) 27
 0
 0
 21
Total contract revenue 655
 163
 41
 (1) 858
Revenue from other sources 238
 (8) 148
 (60) 318
Total non-interest income $893
 $155
 $189
 $(61) $1,176
 Nine Months Ended September 30, 2018 Six Months Ended June 30, 2019
(Dollars in millions) Credit
Card
 Consumer
Banking
 
Commercial
Banking
(1)
 
Other(1)
 Consolidated
Total
 Credit Card Consumer Banking 
Commercial Banking(1)
 
Other(1)
 Consolidated Total
Contract revenue:                    
Interchange fees, net(2)
 $1,924
 $135
 $23
 $(2) $2,080
 $1,459
 $98
 $24
 $(3) $1,578
Service charges and other customer-related fees 0
 283
 99
 (1) 381
 0
 149
 53
 0
 202
Other (2) 84
 1
 0
 83
 32
 50
 1
 0
 83
Total contract revenue 1,922
 502
 123
 (3) 2,544
 1,491
 297
 78
 (3) 1,863
Revenue from other sources 712
 2
 462
 288
 1,464
 497
 29
 309
 (28) 807
Total non-interest income $2,634
 $504
 $585
 $285
 $4,008
 $1,988
 $326
 $387
 $(31) $2,670
__________
(1) 
Some of our commercial investments generate tax-exempt income, tax credits or other tax benefits. Accordingly, we present our Commercial Banking revenue and yields on a taxable-equivalent basis, calculated using the federal statutory tax rate of 21% and state taxes where applicable, with offsetting reclassificationsreductions to the Other category.
(2) 
Interchange fees are presented net of customer rewardsreward expenses.


 
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CAPITAL ONE FINANCIAL CORPORATION
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS

NOTE 14—13—COMMITMENTS, CONTINGENCIES, GUARANTEES AND OTHERS
Commitments to Lend
Our unfunded lending commitments primarily consist of credit card lines, loan commitments to customers of both our Commercial Banking and Consumer Banking businesses, as well as standby and commercial letters of credit. These commitments, other than credit card lines, are legally binding conditional agreements that have fixed expirations or termination dates and specified interest rates and purposes. The contractual amount of these commitments represents the maximum possible credit risk to us should the counterparty draw upon the commitment. We generally manage the potential risk of unfunded lending commitments by limiting the total amount of arrangements, monitoring the size and maturity structure of these portfolios, and applying the same credit standards for all of our credit activities.
For unused credit card lines, we have not experienced and do not anticipate that all of our customers will access their entire available line at any given point in time. Commitments to extend credit other than credit card lines generally require customers to maintain certain credit standards. Collateral requirements and loan-to-value (“LTV”) ratios are the same as those for funded transactions and are established based on management’s credit assessment of the customer. These commitments may expire without being drawn upon; therefore, the total commitment amount does not necessarily represent future funding requirements.
We also issue letters of credit, such as financial standby, performance standby and commercial letters of credit, to meet the financing needs of our customers. Standby letters of credit are conditional commitments issued by us to guarantee the performance of a customer to a third party in a borrowing arrangement. Commercial letters of credit are short-term commitments issued primarily to facilitate trade finance activities for customers and are generally collateralized by the goods being shipped to the client.customer. These collateral requirements are similar to those for funded transactions and are established based on management’s credit assessment of the customer. Management conducts regular reviews of all outstanding letters of credit and the results of these reviews are considered in assessing the adequacy of reserves for unfunded lending commitments.
The following table presents the contractual amount and carrying value of our unfunded lending commitments as of SeptemberJune 30, 20192020 and December 31, 2018.2019. The carrying value represents our reserve and deferred revenue on legally binding commitments.
Table 14.1:13.1: Unfunded Lending Commitments: Contractual Amount and Carrying ValueCommitments
 Contractual Amount Carrying Value Contractual Amount Carrying Value
(Dollars in millions) September 30,
2019
 December 31,
2018
 September 30,
2019
 December 31,
2018
 June 30,
2020
 December 31,
2019
 June 30,
2020
 December 31,
2019
Credit card lines $349,896
 $346,186
 N/A
 N/A
 $365,410
 $363,446
 N/A
 N/A
Other loan commitments(1)
 35,351
 34,449
 $122
 $95
 32,631
 36,454
 $156
 $110
Standby letters of credit and commercial letters of credit(2)
 1,658
 1,792
 33
 29
 1,442
 1,574
 43
 27
Total unfunded lending commitments $386,905
 $382,427
 $155
 $124
 $399,483
 $401,474
 $199
 $137
__________
(1) 
Includes $1.7$1.5 billion and $1.3$1.6 billion of advised lines of credit as of SeptemberJune 30, 20192020 and December 31, 2018,2019, respectively.
(2) 
These financial guarantees have expiration dates ranging from 2020 to 20252023 as of SeptemberJune 30, 2019.2020.
Loss Sharing Agreements
Within our Commercial Banking business, we originate multifamily commercial real estate loans with the intent to sell them to the GSEs. We enter into loss sharing agreements with the GSEs upon the sale of the loans. At inception,Beginning January 1, 2020, we record a liability representingelected the fair value option on new loss sharing agreements. Unrealized gains and losses are recorded in other non-interest income in our consolidated statements of our obligation which is subsequently amortizedincome. For those loss sharing agreements entered into as of December 31, 2019, we amortize the liability recorded at inception into non-interest income as we are released from risk of payment under the loss sharing agreement. If payment under the loss sharing agreement becomes probable and estimable, an additional liability may be recorded on the consolidated balance sheets and a non-interest expense may be recognizedrecord our estimate of expected credit losses each period in theprovision for credit losses in our consolidated statements of income. The liability recognized on our consolidated balance sheets for these loss sharing agreements was $70$96 million and $59$75 million as of SeptemberJune 30, 20192020 and December 31, 2018,2019, respectively.
See “Note 5—4—Allowance for Loan and LeaseCredit Losses and Reserve for Unfunded Lending Commitments” for more information related to our credit card partnership loss sharing arrangements.

 
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CAPITAL ONE FINANCIAL CORPORATION
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS

U.K. Payment Protection Insurance
In the U.K., we previously sold payment protection insurance (“PPI”). In response to an elevated level of customer complaints across the industry, heightened media coverage and pressure from consumer advocacy groups, the U.K. Financial Conduct Authority (“FCA”), formerly the Financial Services Authority, investigated and raised concerns about the way the industry has handled complaints related to the sale of these insurance policies. For the past several years, the U.K.’s Financial Ombudsman Service (“FOS”) has been adjudicating customer complaints relating to PPI, escalated to it by consumers who disagree with the rejection of their complaint by firms, leading to customer remediation payments by us and others within the industry. In August 2017, the FCA issued final rules and guidance on the PPI complaints. This set the deadline for complaints as August 29, 2019. It also provided clarity on how to handle PPI complaints under s.140A of the Consumer Credit Act, including guidance on how redress for such complaints should be calculated.
In determining our best estimate of incurred losses for future remediation payments, management considers numerous factors, including (i) the number of customer complaints or information requests still to be processed; (ii) our expectation of upholding those complaints; (iii) the expected number of complaints customers escalate to the FOS; (iv) our expectation of the FOS upholding such escalated complaints; (v) the number of complaints that fall under s.140A of the Consumer Credit Act; and (vi) the estimated remediation payout to customers. We monitor these factors each quarter and adjust our reserves to reflect the latest data.
Our U.K. PPI reserve totaled $231$76 million and $133$188 million as of SeptemberJune 30, 20192020 and December 31, 2018,2019, respectively. For the threesix months ended SeptemberJune 30, 2019, we recorded an additional reserve build of $212 million due2020, 0 additions were made to significantly elevated claims volume ahead of the August 29, 2019 claims submission deadline.reserve. Our best estimate of reasonably possible future losses beyond our reserve as of SeptemberJune 30, 20192020 is approximately $50 million.
Cybersecurity Incident
On July 29, 2019, we announced that on July 19, 2019, we determined there was unauthorized access by an outside individual who obtained certain types of personal information relating to people who had applied for our credit card products and to our credit card customers (the “Cybersecurity Incident”). The Cybersecurity Incident occurred on March 22 and 23, 2019. We believe that a highly sophisticated individual was able to exploit a specific configuration vulnerability in our infrastructure. The configuration vulnerability was reported to us by an external security researcher on July 17, 2019. We then began our own internal investigation, leading to the July 19, 2019, determination that the Cybersecurity Incident occurred. We immediately fixed the configuration vulnerability that this individual exploited and verified there are no other instances in our environment. Among other things, we also augmented our routine automated scanning to look for this issue on a continuous basis. We promptly began working with federal law enforcement. The person responsible was arrested by the Federal Bureau of Investigation on July 29, 2019 and federal prosecution of the responsible person has commenced. The U.S. Attorney’s Office has stated they believe the data has been recovered and that there is no evidence the data was used for fraud or shared by this individual.
We provided required notification to affected individuals and made free credit monitoring and identity protection available. We retained a leading independent cybersecurity firm that confirmed we correctly identified and fixed the specific configuration vulnerability exploited in the Cybersecurity Incident. We also have retained an outside expert to conduct a review of the root causes of the incident to help further inform our cybersecurity program.
We are subject to numerous legal proceedings and other inquiries relating to the Cybersecurity Incident and could be the subject of additional proceedings and inquiries in the future. See “Litigation—Cybersecurity Incident” section of this Note for additional information.
We carry insurance to cover certain costs associated with a cyber risk event. This insurance has a total coverage limit of $400 million and is subject to a $10 million deductible, which was met in the third quarter of 2019, as well as standard exclusions. During the third quarter of 2019, we incurred approximately $22 million of net Cybersecurity Incident expenses, consisting of $49 million of expenses, primarily from customer notifications and credit monitoring, and $27 million of probable insurance recoveries.

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CAPITAL ONE FINANCIAL CORPORATION
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS

Litigation
In accordance with the current accounting standards for loss contingencies, we establish reserves for litigation-related matters that arise from the ordinary course of our business activities when it is probable that a loss associated with a claim or proceeding has been incurred and the amount of the loss can be reasonably estimated. None of the amounts we currently have recorded individually or in the aggregate are considered to be material to our financial condition. Litigation claims and proceedings of all types are subject to many uncertain factors that generally cannot be predicted with assurance. Below we provide a description of potentially material legal proceedings and claims.
For some of the matters disclosed below, we are able to estimate reasonably possible losses above existing reserves, and for other disclosed matters, such an estimate is not possible at this time. For those matters below where an estimate is possible, management currently estimates the reasonably possible future losses beyond our reserves as of SeptemberJune 30, 20192020 are approximately $1.1$1.0 billion. Our reserve and reasonably possible loss estimates involve considerable judgment and reflect that there is still significant uncertainty regarding numerous factors that may impact the ultimate loss levels. Notwithstanding our attempt to estimate a reasonably possible range of loss beyond our current accrual levels for some litigation matters based on current information, it is possible that actual future losses will exceed both the current accrual level and the range of reasonably possible losses disclosed here. Given the inherent uncertainties involved in these matters, especially those involving governmental agencies, and the very large or indeterminate damages sought in some of these matters, there is significant uncertainty as to the ultimate liability we may incur from these litigation matters and an adverse outcome in one or more of these matters could be material to our results of operations or cash flows for any particular reporting period.
Interchange
In 2005, a putative class of retail merchants filed antitrust lawsuits against MasterCard and Visa and several issuing banks, including Capital One, seeking both injunctive relief and monetary damages for an alleged conspiracy by defendants to fix the level of interchange fees. Other merchants have asserted similar claims in separate lawsuits, and while these separate cases did not name any issuing banks, Visa, MasterCard and issuers, including Capital One, have entered settlement and judgment sharing agreements allocating the liabilities of any judgment or settlement arising from all interchange-related cases.
The lawsuits were consolidated before the U.S. District Court for the Eastern District of New York for certain purposes and were settled in 2012. The class settlement, however, was invalidated by the United States Court of Appeals for the Second Circuit in June 2016, and the suit was bifurcated into separate class actions seeking injunctive and monetary relief, respectively. In addition, numerous merchant groups opted out of the 2012 settlement and have pursued their own claims. The claims by the injunctive relief class have not been resolved, but the parties reached a new settlement agreement withof $5.5 billion for the monetary damages class in August 2018, whereby the class would receive up to approximately $6.2 billion collectivelyreceived final approval from the defendants in exchange for a release

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Table of their claims, depending on the percentage of class plaintiffs who opt out. The Contents


trial court, preliminarily approvedand has been appealed to the settlement in January 2019.U.S. Court of Appeals for the Second Circuit. Visa and MasterCard have also settled severala number of the opt-out cases, which required non-material payments from issuing banks, including Capital One. Visa created a litigation escrow account following its initial public offering of stock in 2008 that funds settlements for its member banks, and any settlements related to MasterCard-allocated losses have either already been paid or are reflected in our reserves.
Mortgage Representation and Warranty
We face residual exposure related to subsidiaries that originated residential mortgage loans and sold these loans to various purchasers, including purchasers who created securitization trusts. In connection with their sales of mortgage loans, these subsidiaries entered into agreements containing varying representations and warranties about, among other things, the ownership of the loan, the validity of the lien securing the loan, the loan’s compliance with any applicable criteria established by the purchaser, including underwriting guidelines and the existence of mortgage insurance, and the loan’s compliance with applicable federal, state and local laws. Each of these subsidiaries may be required to repurchase mortgage loans or indemnify certain purchasers and others against losses they incur in the event of certain breaches of these representations and warranties.
The substantial majority of our representation and warranty exposure has been resolved through litigation, and our remaining representation and warranty exposure is almost entirely litigation-related. Accordingly, we establish litigation reserves for representation and warranty losses that we consider to be both probable and reasonably estimable. The reserve process relies heavily on estimates, which are inherently uncertain, and requires the application of judgment. Our reserves and estimates of

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CAPITAL ONE FINANCIAL CORPORATION
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS

reasonably possible losses could be impacted by claims which may be brought by securitization trustees and sponsors, bond-insurers, investors, and GSEs, as well as claims brought by governmental agencies.
Anti-Money Laundering
We are subject to an open consent order with the Office of the Comptroller of the Currency (“OCC”) dated July 10, 2015 relating to our anti-money laundering (“AML”) program. In October 2018, we paid a civil monetary penalty of $100 million to resolve the monetary component of a July 2015 Office of the Comptroller of the Currency (“OCC”) consent order relating to our anti-money laundering (“AML”) program. The OCC lifted the AML consent order.order in November 2019.
The Department of Justice and the New York District Attorney’s Office have closed their investigations into certain former check casher clients of the Commercial Banking business and our AML program. We are in discussions with the Financial Crimes Enforcement Network (“FinCEN”) of the U.S. Department of Treasury to explore a potential regulatory resolution of its investigation into our AML program, which could include a monetary penalty.
Cybersecurity Incident
As a result of the Cybersecurity Incident announced on July 29, 2019, we are subject to numerous legal proceedings and other inquiries and could be the subject of additional proceedings and inquiries in the future.
Consumer class actions. To date, we have been named as a defendant in approximately 7073 putative consumer class action cases (60(61 in U.S. federal courts and 1012 in Canadian courts) alleging harm from the Cybersecurity Incident and seeking various remedies, including monetary and injunctive relief. The lawsuits allege breach of contract, negligence, violations of various privacy laws and a variety of other legal causes of action. On October 2, 2019, theThe U.S. consumer class actions werehave been consolidated for pretrial proceedings before a multi-district litigation (“MDL”) panel in the U.S. District Court for the Eastern District of Virginia, Alexandria Division.
Securities class action. The Company and certain officers have also been named as defendants in a putative class action pending in the U.S. District Court for the Eastern District of New York, which was filed on October 2, 2019,MDL alleging violations of certain federal securities laws in connection with statements and alleged omissions in securities filings relating to our information security standards and practices. The complaint seeks certification of a class of all persons who purchased or otherwise acquired Capital One securities from February 2, 2018July 23, 2015 to JuneJuly 29, 2019, as well as unspecified monetary damages, costs and other relief.
State Attorneys GeneralGovernmental inquiries. We have received inquiries and requests for information relating to the Cybersecurity Incident from Congress, federal banking regulators, relevant Canadian regulators, the Department of Justice, and the offices of approximately a dozenfourteen state Attorneys General. We are cooperating with these offices and responding to their inquiries.
In August 2020, we entered into consent orders with the Federal Reserve Board of Governors and the OCC resulting from regulatory reviews of the Cybersecurity Incident and relating to ongoing enhancements of our cybersecurity and operational risk management

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processes. Capital One will pay a $80 million penalty to the U.S. Treasury as part of the OCC agreement, which has been fully accrued as of June 30, 2020. The Federal Reserve Board agreement does not contain a monetary penalty.
Taxi Medallion Finance Investigations
WeBeginning in 2019, we have received a subpoenasubpoenas from the New York Attorney General’s office in August 2019 and a subpoena from the U.S. Attorney’s Office for the Southern District of New York, Civil Division, in October 2019and Criminal Divisions, relating to investigations of the taxi medallion finance industry we exited beginning in 2015. The subpoenas seek, among other things, information regarding our lending counterparties and practices. We are cooperating with these investigations.
U.K. PPI Litigation
Some of the claimants in the U.K. PPI regulatory claims process described above have initiated legal proceedings. The significant increase in PPI regulatory claim volumes shortly before the August 29, 2019 claims submission deadline increases the potential exposure for PPI-related litigation, which is not subject to the August 29, 2019 deadline.
Other Pending and Threatened Litigation
In addition, we are commonly subject to various pending and threatened legal actions relating to the conduct of our normal business activities. In the opinion of management, the ultimate aggregate liability, if any, arising out of all such other pending or threatened legal actions, is not expected to be material to our consolidated financial position or our results of operations.

 
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CAPITAL ONE FINANCIAL CORPORATION
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS

Item 3. Quantitative and Qualitative Disclosures about Market Risk
For a discussion of the quantitative and qualitative disclosures about market risk, see “MD&A—Market Risk Profile.”
Item 4.Controls and Procedures
Overview
We are required under applicable laws and regulations to maintain controls and procedures, which include disclosure controls and procedures as well as internal control over financial reporting, as further described below. 
(a) Disclosure Controls and Procedures
Disclosure controls and procedures refer to controls and other procedures designed to provide reasonable assurance that information required to be disclosed in our financial reports is recorded, processed, summarized and reported within the time periods specified by the U.S. Securities and Exchange Commission (“SEC”) rules and forms and that such information is accumulated and communicated to management, including our Chief Executive Officer and Chief Financial Officer, as appropriate, to allow timely decisions regarding our required disclosure. In designing and evaluating our disclosure controls and procedures, we recognize that any controls and procedures, no matter how well designed and operated, can provide only reasonable assurance of achieving the desired control objectives, and we must apply judgment in evaluating and implementing possible controls and procedures. 
Evaluation of Disclosure Controls and Procedures
As required by Rule 13a-15 of the Securities Exchange Act of 1934 (“Exchange Act”), our management, including the Chief Executive Officer and Chief Financial Officer, conducted an evaluation of the effectiveness of our disclosure controls and procedures (as that term is defined in Rules 13a-15(e) and 15d-15(e) of the Exchange Act) as of SeptemberJune 30, 2019,2020, the end of the period covered by this Report on Form 10-Q. Based upon that evaluation, the Chief Executive Officer and Chief Financial Officer concluded that our disclosure controls and procedures were effective as of SeptemberJune 30, 2019,2020, at a reasonable level of assurance, in recording, processing, summarizing and reporting information required to be disclosed within the time periods specified by the SEC rules and forms.
(b) Changes in Internal Control Over Financial Reporting
We regularly review our disclosure controls and procedures and make changes intended to ensure the quality of our financial reporting. There were no changes in internal control over financial reporting that occurred in the thirdsecond quarter of 20192020 that materially affected, or are reasonably likely to materially affect, the Company’s internal control over financial reporting.

 
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PART II—OTHER INFORMATION
Item 1. Legal Proceedings
The information required by Item 103 of Regulation S-K is included in “Note 14—13—Commitments, Contingencies, Guarantees and Others.”
Item 1A. Risk Factors
We are not aware of any material changes from the risk factors set forth under “Part I—Part IItem 1A.Risk Factors”Factors in our 20182019 Form 10-K and “Part II—Part IIItem 1A. Risk Factors” in our Quarterly Report on Form 10-Q for the period ended June 30, 2019.March 31, 2020.
Item 2.Unregistered Sales of Equity Securities and Use of Proceeds
The following table presents information related to repurchases of sharesthe withholdings of our common stock for each calendar month in the thirdsecond quarter of 2019.2020. Commission costs are excluded from the amounts presented below.
  
Total Number
of Shares
Purchased(1)
 
Average
Price Paid
per Share
 
Total Number of
Shares Purchased as
Part of Publicly
Announced Plans
 
Maximum
Amount That May
Yet be Purchased
Under the Plan
or Program
(in millions)
July 4,765
 $92.04
 
 $2,200
August 3,146,932
 87.07
 3,127,200
 1,928
September 2,138,259
 90.79
 2,138,259
 1,734
Total 5,289,956
 88.58
 5,265,459
  
  
Total Number
of Shares
Withheld(1)
 
Average
Price 
per Share
April 1,755
 $42.27
May 29,084
 64.62
June 
 
Total 30,839
 63.35
__________
(1) 
Comprises mainly repurchases
Consists of common stock under the 2019 Stock Repurchase Program. There were 4,765 and 19,732 shares withheld in July and August, respectively, to cover taxes on restricted stock awards whose restrictions have lapsed. For additional information includingWe suspended our 2019 Stock Repurchase Program in March 2020 and the program subsequently expired at the end of the second quarter of 2020, see “MD&A—Capital Management—ManagementDividend Policy and Stock Purchases.”Purchases” for more information.
Item 3.Defaults Upon Senior Securities
None.
Item 4.Mine Safety Disclosures
Not applicable.
Item 5.Other Information
None.
Item 6.Exhibits
An index to exhibits has been filed as part of this Report and is incorporated herein by reference.

 
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EXHIBIT INDEX
The following exhibits are incorporated by reference or filed herewith. Reference to the “2003 Form 10-K” is to the Company’s Annual Report on Form 10-K for the year ended December 31, 2003, filed on March 5, 2004.
Exhibit No. Description
3.1 
3.2 
3.3.1
3.3.2
3.3.3
3.3.4
3.3.5
3.3.6
3.3.7
3.3.8
4.1.1 
4.1.2 
4.1.3 
4.2 Pursuant to Item 601(b)(4)(iii)(A) of Regulation S-K, copies of instruments defining the rights of holders of long-term debt are not filed. The Company agrees to furnish a copy thereof to the SEC upon request.
31.1* 
31.2* 
32.1** 
32.2** 
101.INS XBRL Instance Document - the instance document does not appear in the Interactive Data File because its XBRL tags are embedded within the Inline XBRL document.
101.SCH* Inline XBRL Taxonomy Extension Schema Document.
101.CAL* Inline XBRL Taxonomy Extension Calculation Linkbase Document.
101.DEF* Inline XBRL Taxonomy Extension Definition Linkbase Document.
101.LAB* Inline XBRL Taxonomy Extension Label Linkbase Document.
101.PRE* Inline XBRL Taxonomy Extension Presentation Linkbase Document.
104* The cover page of Capital One Financial Corporation’s Quarterly Report on Form 10-Q for the quarter ended SeptemberJune 30, 2019,2020, formatted in Inline XBRL (included within the Exhibit 101 attachments).
__________
+Represents a management contract or compensatory plan or arrangement.
*Indicates a document being filed with this Form 10-Q.
**Indicates a document being furnished with this Form 10-Q. Information in this Form 10-Q furnished herewith shall not be deemed to be “filed” for the purposes of Section 18 of the Securities Exchange Act of 1934 or otherwise subject to the liabilities of that Section. Such exhibit shall not be deemed incorporated by reference into any filing under the Securities Act of 1933 or the Securities Exchange Act of 1934.

 
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SIGNATURES
Pursuant to the requirements of the Securities Exchange Act of 1934, the registrant has duly caused this report to be signed on its behalf by the undersigned, thereunto duly authorized.
    CAPITAL ONE FINANCIAL CORPORATION 
      
Date: October 31, 2019August 6, 2020 By: /s/ R. SCOTT BLACKLEY 
    R. Scott Blackley 
    Chief Financial Officer 


 
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