UNITED STATES
SECURITIES AND EXCHANGE COMMISSION
Washington, D.C. 20549 
Form 10-Q
QUARTERLY REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934
For the quarterly period ended June 30, 2019March 31, 2020
or 
TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934
For the transition period from             to             
Commission File Number: 001-38047
Rent-A-Center, Inc.
(Exact name of registrant as specified in its charter)
Delaware45-0491516
(State or other jurisdiction of(I.R.S. Employer
incorporation or organization)Identification No.)
5501 Headquarters Drive
Plano,, Texas75024
(Address, including zip code of registrant’s principal executive offices)
Registrant’s telephone number, including area code: 972-801-1100
Securities registered pursuant to Section 12(b) of the Act:
Title of each classTrading SymbolName of each exchange on which registered
Common Stock, $.01 Par ValueRCIINew York Stock Exchange
972-801-1100
Not Applicable
(Former name, former address and former fiscal year, if changed since last report)
Securities registered pursuant to Section 12(b) of the Act:
Title of each classTrading SymbolName of each exchange on which registered
Common Stock, $.01 Par ValueRCIIThe Nasdaq Stock Market
Indicate by check mark whether the registrant: (1) has filed all reports required to be filed by Section 13 or 15(d) of the Securities Exchange Act of 1934 during the preceding 12 months (or for such shorter period that the registrant was required to file such reports), and (2) has been subject to such filing requirements for the past 90 days.   Yes     No  
Indicate by check mark whether the registrant has submitted electronically every Interactive Data File required to be submitted pursuant to Rule 405 of Regulation S-T (§232.405 of this chapter) during the preceding 12 months (or for such shorter period that the registrant was required to submit and post such files).
Yes       No  
Indicate by check mark whether the registrant is a large accelerated filer, an accelerated filer, a non-accelerated filer, smaller reporting company, or an emerging growth company. See the definitions of “large accelerated filer,” “accelerated filer,” “smaller reporting company,” and “emerging growth company” in Rule 12b-2 of the Exchange Act.
Large accelerated filerAccelerated filer
Non-accelerated filerSmaller reporting company
Emerging Growth Company
Large accelerated filerAccelerated filer
Non-accelerated filer(Do not check if a smaller reporting company)Smaller reporting company
Emerging Growth Company
If an emerging growth company, indicate by check mark if the registrant has elected not to use the extended transition period for complying with any new or revised financial accounting standards provided pursuant to Section 13(a) of the Exchange Act.
Indicate by check mark whether the registrant is a shell company (as defined in Rule 12b-2 of the Exchange Act).
Yes      No  
Indicate the number of shares outstanding of each of the issuer’s classes of common stock, as of August 5, 2019:
May 4, 2020:
ClassOutstanding
Common stock, $.01 par value per share53,780,909




TABLE OF CONTENTS
ClassOutstandingPage No.
Common stock, $.01 par value per share54,270,026



TABLE OF CONTENTS
Page No.
 



i



Item 1. Condensed Consolidated Financial Statements.
RENT-A-CENTER, INC. AND SUBSIDIARIES
CONDENSED CONSOLIDATED STATEMENTS OF OPERATIONS
(Unaudited)
Three Months Ended June 30, Six Months Ended June 30, Three Months Ended March 31,
2019 2018 2019 2018 20202019
(In thousands, except per share data)   (In thousands, except per share data)
Revenues       Revenues
Store       Store
Rentals and fees$551,680
 $562,403
 $1,115,034
 $1,127,117
Rentals and fees$568,000  $563,354  
Merchandise sales70,842
 64,990
 175,312
 172,346
Merchandise sales101,380  104,470  
Installment sales17,270
 17,374
 32,706
 33,778
Installment sales14,747  15,436  
Other1,244
 2,271
 1,908
 4,855
Other722  664  
Total store revenues641,036
 647,038
 1,324,960
 1,338,096
Total store revenues684,849  683,924  
Franchise       Franchise
Merchandise sales10,673
 4,880
 19,129
 8,514
Merchandise sales12,437  8,456  
Royalty income and fees4,216
 3,812
 8,530
 7,163
Royalty income and fees4,653  4,314  
Total revenues655,925

655,730
 1,352,619
 1,353,773
Total revenues701,939  696,694  
Cost of revenues       Cost of revenues
Store       Store
Cost of rentals and fees155,658
 156,041
 311,030
 312,136
Cost of rentals and fees165,455  155,372  
Cost of merchandise sold76,034
 65,562
 179,425
 161,915
Cost of merchandise sold98,757  103,391  
Cost of installment sales5,682
 5,617
 10,606
 10,859
Cost of installment sales5,025  4,924  
Total cost of store revenues237,374
 227,220
 501,061
 484,910
Total cost of store revenues269,237  263,687  
Franchise cost of merchandise sold10,480
 4,624
 18,621
 7,999
Franchise cost of merchandise sold12,524  8,141  
Total cost of revenues247,854
 231,844
 519,682
 492,909
Total cost of revenues281,761  271,828  
Gross profit408,071
 423,886
 832,937
 860,864
Gross profit420,178  424,866  
Operating expenses       Operating expenses
Store expenses       Store expenses
Labor152,899
 164,172
 314,555
 345,246
Labor153,794  161,656  
Other store expenses149,225
 156,854
 313,019
 342,803
Other store expenses161,718  163,794  
General and administrative expenses38,534
 41,792
 71,458
 86,662
General and administrative expenses39,175  32,924  
Depreciation and amortization15,121
 17,428
 30,894
 35,328
Depreciation and amortization14,913  15,773  
Other (gains) and charges(77,537) 16,489
 (44,167) 33,944
Other chargesOther charges1,703  33,370  
Total operating expenses278,242
 396,735
 685,759
 843,983
Total operating expenses371,303  407,517  
Operating profit129,829
 27,151
 147,178
 16,881
Operating profit48,875  17,349  
Interest expense10,092
 10,806
 19,481
 22,166
Interest expense4,447  9,389  
Interest income(1,997) (202) (2,871) (411)Interest income(144) (874) 
Earnings (loss) before income taxes121,734
 16,547
 130,568
 (4,874)
Income tax expense27,279
 2,794
 28,790
 1,216
Net earnings (loss)$94,455
 $13,753
 $101,778
 $(6,090)
Basic earnings (loss) per common share$1.74
 $0.26
 $1.88
 $(0.11)
Diluted earnings (loss) per common share$1.70
 $0.25
 $1.83
 $(0.11)
Earnings before income taxesEarnings before income taxes44,572  8,834  
Income tax (benefit) expenseIncome tax (benefit) expense(4,720) 1,511  
Net earningsNet earnings$49,292  $7,323  
Basic earnings per common shareBasic earnings per common share$0.90  $0.14  
Diluted earnings per common shareDiluted earnings per common share$0.88  $0.13  
See accompanying notes to condensed consolidated financial statements.


1


RENT-A-CENTER, INC. AND SUBSIDIARIES


CONDENSED CONSOLIDATED STATEMENTS OF COMPREHENSIVE INCOME (LOSS)
(Unaudited)
 
 Three Months Ended June 30, Six Months Ended June 30,
 2019 2018 2019 2018
(In thousands)
  
Net earnings (loss)$94,455
 $13,753
 $101,778
 $(6,090)
Other comprehensive income (loss):       
Foreign currency translation adjustments, net of tax of $(57) and $(565), and $81 and $(127), for the three and six months ended 2019 and 2018, respectively(217) (2,125) 304
 (477)
Total other comprehensive income (loss)(217) (2,125) 304
 (477)
Comprehensive income (loss)$94,238
 $11,628
 $102,082
 $(6,567)
 Three Months Ended March 31,
 20202019
(In thousands)
Net earnings$49,292  $7,323  
Other comprehensive (loss) income:
Foreign currency translation adjustments, net of tax of $(1,038) and $138 for the three months ended 2020 and 2019, respectively(3,906) 521  
Total other comprehensive (loss) income(3,906) 521  
Comprehensive income$45,386  $7,844  
See accompanying notes to condensed consolidated financial statements.


2


RENT-A-CENTER, INC. AND SUBSIDIARIES


CONDENSED CONSOLIDATED BALANCE SHEETS

 
June 30, 2019 December 31, 2018March 31, 2020December 31, 2019
(In thousands, except share and par value data)Unaudited  (In thousands, except share and par value data)Unaudited
ASSETS   ASSETS
Cash and cash equivalents$353,139
 $155,391
Cash and cash equivalents$182,919  $70,494  
Receivables, net of allowance for doubtful accounts of $4,349 and $4,883 in 2019 and 2018, respectively65,666
 69,645
Receivables, net of allowance for doubtful accounts of $7,066 and $5,601 in 2020 and 2019, respectivelyReceivables, net of allowance for doubtful accounts of $7,066 and $5,601 in 2020 and 2019, respectively73,103  84,123  
Prepaid expenses and other assets36,251
 51,352
Prepaid expenses and other assets40,108  46,043  
Rental merchandise, net   Rental merchandise, net
On rent625,865
 683,808
On rent660,604  697,270  
Held for rent113,253
 123,662
Held for rent120,930  138,418  
Merchandise held for installment sale3,874
 3,834
Merchandise held for installment sale5,192  4,878  
Property assets, net of accumulated depreciation of $554,092 and $551,750 in 2019 and 2018, respectively197,750
 226,323
Property assets, net of accumulated depreciation of $526,307 and $522,826 in 2020 and 2019, respectivelyProperty assets, net of accumulated depreciation of $526,307 and $522,826 in 2020 and 2019, respectively160,082  166,138  
Operating lease right-of-use assets265,767
 
Operating lease right-of-use assets270,573  281,566  
Deferred tax asset25,568
 25,558
Deferred tax asset14,889  14,889  
Goodwill56,815
 56,845
Goodwill70,217  70,217  
Other intangible assets, net265
 499
Other intangible assets, net8,442  8,762  
Total assets$1,744,213
 $1,396,917
Total assets$1,607,059  $1,582,798  
LIABILITIES   LIABILITIES
Accounts payable – trade$95,656
 $113,838
Accounts payable – trade$106,855  $168,120  
Accrued liabilities314,415
 337,459
Accrued liabilities229,177  275,777  
Operating lease liabilities271,635
 
Operating lease liabilities277,752  285,041  
Deferred tax liability129,941
 119,061
Deferred tax liability163,431  163,984  
Senior notes, net540,676
 540,042
Senior debt, netSenior debt, net353,821  230,913  
Total liabilities1,352,323
 1,110,400
Total liabilities1,131,036  1,123,835  
STOCKHOLDERS’ EQUITY   STOCKHOLDERS’ EQUITY
Common stock, $.01 par value; 250,000,000 shares authorized; 110,562,098 and 109,909,504 shares issued in 2019 and 2018, respectively1,105
 1,099
Common stock, $0.01 par value; 250,000,000 shares authorized; 111,669,318 and 111,166,229 shares issued in 2020 and 2019, respectivelyCommon stock, $0.01 par value; 250,000,000 shares authorized; 111,669,318 and 111,166,229 shares issued in 2020 and 2019, respectively1,101  1,110  
Additional paid-in capital843,697
 838,436
Additional paid-in capital868,580  869,617  
Retained earnings905,726
 805,924
Retained earnings996,398  947,875  
Treasury stock at cost, 56,369,752 shares in 2019 and 2018(1,347,677) (1,347,677)
Treasury stock at cost, 57,889,659 and 56,428,482 shares in 2020 and 2019, respectivelyTreasury stock at cost, 57,889,659 and 56,428,482 shares in 2020 and 2019, respectively(1,375,480) (1,348,969) 
Accumulated other comprehensive loss(10,961) (11,265)Accumulated other comprehensive loss(14,576) (10,670) 
Total stockholders' equity391,890
 286,517
Total stockholders' equity476,023  458,963  
Total liabilities and stockholders' equity$1,744,213
 $1,396,917
Total liabilities and stockholders' equity$1,607,059  $1,582,798  
See accompanying notes to condensed consolidated financial statements.


3


RENT-A-CENTER, INC. AND SUBSIDIARIES


CONDENSED CONSOLIDATED STATEMENTS OF STOCKHOLDERS’ EQUITY
(Unaudited)
 Common StockAdditional
Paid-In
Capital
Retained
Earnings
Treasury
Stock
Accumulated Other Comprehensive Income (Loss)Total
SharesAmount
 (In thousands)
Balance at December 31, 2019111,166  $1,110  $869,617  $947,875  $(1,348,969) $(10,670) $458,963  
Adoption of ASU 2016-13—  —  —  (769) —  —  (769) 
Net earnings—  —  —  49,292  —  —  49,292  
Other comprehensive loss—  —  —  —  —  (3,906) (3,906) 
Purchase of treasury stock—  (14) —  —  (26,511) —  (26,525) 
Exercise of stock options69   1,194  —  —  —  1,195  
Vesting of restricted share units434   (4) —  —  —  —  
Tax effect of stock awards vested and options exercised—  —  (5,270) —  —  —  (5,270) 
Stock-based compensation—  —  3,043  —  —  —  3,043  
Balance at March 31, 2020111,669  $1,101  $868,580  $996,398  $(1,375,480) $(14,576) $476,023  
 Common Stock 
Additional
Paid-In
Capital
 
Retained
Earnings
 
Treasury
Stock
 Accumulated Other Comprehensive Income (Loss) Total
 Shares Amount 
 (In thousands)             
Balance at December 31, 2018109,910
 $1,099
 $838,436
 $805,924
 $(1,347,677) $(11,265) $286,517
Net earnings
 
 
 7,323
 
 
 7,323
Other comprehensive income
 
 
 
 
 521
 521
Exercise of stock options284
 3
 2,889
 
 
 
 2,892
Vesting of restricted share units218
 2
 (2) 
 
 
 
Shares withheld for employee taxes on awards vested & exercised
 
 (1,734) 
 
 
 (1,734)
Stock-based compensation
 
 709
 
 
 
 709
ASC 842 adoption
 
 
 (1,976) 
 
 (1,976)
Balance at March 31, 2019110,412
 1,104
 840,298
 811,271
 (1,347,677) (10,744) 294,252
Net earnings
 
 
 94,455
 
 
 94,455
Other comprehensive loss
 
 
 
 
 (217) (217)
Exercise of stock options101
 1
 1,417
 
 
 
 1,418
Vesting of restricted share units49
 
 
 
 
 
 
Stock-based compensation
 
 1,982
 
 
 
 1,982
Balance at June 30, 2019110,562
 $1,105
 $843,697
 $905,726
 $(1,347,677) $(10,961) $391,890






















4

 Common Stock 
Additional
Paid-In
Capital
 
Retained
Earnings
 
Treasury
Stock
 Accumulated Other Comprehensive Income (Loss) Total
 Shares Amount 
 (In thousands)             
Balance at December 31, 2017109,682
 $1,097
 $831,271
 $798,743
 $(1,347,677) $(10,991) $272,443
Net loss
 
 
 (19,843) 
 
 (19,843)
Other comprehensive income
 
 
 
 
 1,648
 1,648
Exercise of stock options36
 
 374
 
 
 
 374
Vesting of restricted share units66
 
 (1) 
 
 
 (1)
Shares withheld for employee taxes on awards vested & exercised
 
 (195) 
 
 
 (195)
Stock-based compensation
 
 1,862
 
 
 
 1,862
ASC 606 adoption
 
 
 (1,311) 
 
 (1,311)
Balance at March 31, 2018109,784
 1,097
 833,311
 777,589
 (1,347,677) (9,343) 254,977
Net earnings
 
 
 13,753
 
 
 13,753
Other comprehensive loss
 
 
 
 
 (2,125) (2,125)
Exercise of stock options61
 1
 596
 
 
 
 597
Vesting of restricted share units25
 
 
 
 
 
 
Stock-based compensation
 
 1,133
 
 
 
 1,133
Balance at June 30, 2018109,870
 $1,098
 $835,040
 $791,342
 $(1,347,677) $(11,468) $268,335

RENT-A-CENTER, INC. AND SUBSIDIARIES

See accompanying notes to consolidated financial statements.

CONDENSED CONSOLIDATED STATEMENTS OF STOCKHOLDERS’ EQUITY - (Continued)
(Unaudited)
 Common StockAdditional
Paid-In
Capital
Retained
Earnings
Treasury
Stock
Accumulated Other Comprehensive Income (Loss)Total
SharesAmount
 (In thousands)
Balance at December 31, 2018109,910  $1,099  $838,436  $805,924  $(1,347,677) $(11,265) $286,517  
ASC 842 adoption—  —  —  (1,976) —  —  (1,976) 
Net earnings—  —  —  7,323  —  —  7,323  
Other comprehensive income—  —  —  —  —  521  521  
Exercise of stock options284   2,889  —  —  —  2,892  
Vesting of restricted share units218   (2) —  —  —  —  
Tax effect of stock awards vested and options exercised—  —  (1,734) —  —  —  (1,734) 
Stock-based compensation—  —  709  —  —  —  709  
Balance at March 31, 2019110,412  1,104  840,298  811,271  (1,347,677) (10,744) 294,252  
See accompanying notes to consolidated financial statements.


45


RENT-A-CENTER, INC. AND SUBSIDIARIES


CONDENSED CONSOLIDATED STATEMENTS OF CASH FLOWS
(Unaudited)
 
Six Months Ended June 30, Three Months Ended March 31,
2019 2018 20202019
(In thousands)
(In thousands)
Cash flows from operating activities   Cash flows from operating activities
Net earnings (loss)$101,778
 $(6,090)
Adjustments to reconcile net earnings (loss) to net cash provided by operating activities   
Net earnings Net earnings  $49,292  $7,323  
Adjustments to reconcile net earnings to net cash provided by operating activitiesAdjustments to reconcile net earnings to net cash provided by operating activities
Depreciation of rental merchandise309,211
 308,776
Depreciation of rental merchandise160,445  155,111  
Bad debt expense5,978
 5,846
Bad debt expense3,749  2,942  
Stock-based compensation expense2,691
 2,995
Stock-based compensation expense3,043  709  
Depreciation of property assets30,809
 35,017
Depreciation of property assets14,597  15,693  
Loss on sale or disposal of property assets1,472
 2,423
Loss on sale or disposal of property assets558  1,341  
Amortization of intangibles85
 310
Amortization of intangibles319  79  
Amortization of financing fees1,958
 2,701
Amortization of financing fees408  973  
Deferred income taxes10,814
 1,492
Deferred income taxes(121) (1,913) 
Changes in operating assets and liabilities, net of effects of acquisitions   
Changes in operating assets and liabilitiesChanges in operating assets and liabilities
Rental merchandise(253,259) (229,068)Rental merchandise(106,739) (123,966) 
Receivables(2,995) (5,700)Receivables7,270  2,942  
Prepaid expenses and other assets15,384
 10,982
Prepaid expenses and other assets5,935  11,588  
Operating lease right-of-use assets and lease liabilities5,868
 
Operating lease right-of-use assets and lease liabilities3,704  1,508  
Accounts payable – trade(18,182) 2,044
Accounts payable – trade(61,265) 5,066  
Accrued liabilities(26,194) 11,178
Accrued liabilities(33,795) (3,621) 
Net cash provided by operating activities185,418
 142,906
Net cash provided by operating activities47,400  75,775  
Cash flows from investing activities   Cash flows from investing activities
Purchase of property assets(5,088) (15,695)Purchase of property assets(9,151) (2,508) 
Proceeds from sale of property assets13,792
 14,792
Proceeds from sale of property assets187  8,475  
Hurricane insurance recovery proceeds995
 
Acquisitions of businesses(155) (761)
Net cash provided by (used in) investing activities9,544
 (1,664)
Net cash (used in) provided by investing activitiesNet cash (used in) provided by investing activities(8,964) 5,967  
Cash flows from financing activities   Cash flows from financing activities
Share repurchasesShare repurchases(26,511) —  
Exercise of stock options4,310
 970
Exercise of stock options1,194  2,892  
Shares withheld for payment of employee tax withholdings(1,733) (271)Shares withheld for payment of employee tax withholdings(5,268) (2,330) 
Debt issuance costs(157) 
Debt issuance costs—  (157) 
Proceeds from debt5,400
 26,850
Proceeds from debt198,000  5,400  
Repayments of debt(5,400) (125,010)Repayments of debt(75,500) (5,400) 
Net cash provided by (used in) financing activities2,420
 (97,461)
Dividends paidDividends paid(15,912) —  
Net cash provided by financing activitiesNet cash provided by financing activities76,003  405  
Effect of exchange rate changes on cash366
 84
Effect of exchange rate changes on cash(2,014) 206  
Net increase in cash and cash equivalents197,748
 43,865
Net increase in cash and cash equivalents112,425  82,353  
Cash and cash equivalents at beginning of period155,391
 72,968
Cash and cash equivalents at beginning of period70,494  155,391  
Cash and cash equivalents at end of period$353,139
 $116,833
Cash and cash equivalents at end of period$182,919  $237,744  
See accompanying notes to condensed consolidated financial statements.


6
5

RENT-A-CENTER, INC. AND SUBSIDIARIES
NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS
(Unaudited)


Note 1 - Basis of Presentation
The interim condensed consolidated financial statements of Rent-A-Center, Inc. included herein have been prepared by us pursuant to the rules and regulations of the Securities and Exchange Commission (“SEC”(the "SEC”). Certain information and footnote disclosures normally included in financial statements prepared in accordance with U.S. generally accepted accounting principles ("GAAP") have been condensed or omitted pursuant to the SEC’s rules and regulations, although we believe the disclosures are adequate to make the information presented not misleading. We suggest these financial statements be read in conjunction with the financial statements and notes included in our Annual Report on Form 10-K for the year ended December 31, 2018.2019. In our opinion, the accompanying unaudited interim financial statements contain all adjustments, consisting only of those of a normal recurring nature, necessary to present fairly our results of operations and cash flows for the periods presented. The results of operations for the periods presented are not necessarily indicative of the results to be expected for the full year.
COVID-19
During the first quarter of 2020, the respiratory disease caused by a novel coronavirus (“COVID-19”) began to spread worldwide causing the World Health Organization to declare the outbreak a pandemic, and resulting in significant disruptions to the U.S. and world economies. In response to the issuance of U.S. federal guidelines to contain the spread of the COVID-19 virus, state and local jurisdictions have implemented various containment measures, including shelter-in-place orders and the temporary closure of non-essential businesses. The effects of these containment measures negatively impacted our operations resulting in the temporary or partial closure of locations in our Preferred Lease and Rent-A-Center Business segments. In response to these restrictions and negative impacts to our operations, we have undertaken certain measures to reduce operating expenses and cash flow uses, as well as enhance our financial flexibility, to help mitigate the impacts of COVID-19. However, we are unable to accurately predict the full impact that COVID-19 will have on our operations.
Use of Estimates
In preparing financial statements in conformity with U.S. generally accepted accounting principles, we are required to make estimates and assumptions that affect the reported amounts of assets and liabilities, the disclosure of contingent losses and liabilities at the date of the condensed consolidated financial statements, and the reported amounts of revenues and expenses during the reporting period. In applying accounting principles, we must often make individual estimates and assumptions regarding expected outcomes or uncertainties. Our estimates, judgments and assumptions are continually evaluated based on available information and experience. However, uncertainties due to COVID-19 may affect certain estimates and assumptions inherent in the financial reporting process, which may impact reported amounts of assets and liabilities in future periods and cause actual results to differ from those estimates.
Principles of Consolidation and Nature of Operations
These financial statements included herein include the accounts of Rent-A-Center, Inc. and its direct and indirect subsidiaries. All intercompany accounts and transactions have been eliminated. Unless the context indicates otherwise, references to “Rent-A-Center” refer only to Rent-A-Center, Inc., the parent, and references to “we,” “us” and “our” refer to the consolidated business operations of Rent-A-Center and any or all of its direct and indirect subsidiaries. We report four operating segments: Core U.S., Acceptance Now,Rent-A-Center Business, Preferred Lease, Mexico and Franchising.
Our Core U.S.Rent-A-Center Business segment consists of company-owned rent-to-ownlease-to-own stores in the United States and Puerto Rico that lease household durable goods to customers on a rent-to-ownlease-to-own basis. We also offer merchandise on an installment sales basis in certain of our stores under the names “Get It Now” and “Home Choice.”
Our Acceptance NowPreferred Lease segment, which operates in the United States and Puerto Rico, and includes the operations of Merchants Preferred (as defined in Note 2 below) acquired in August 2019, generally offers the rent-to-ownlease-to-own transaction to consumers who do not qualify for financing from the traditional retailer through kiosks located within such retailers’ locations. Those kiosksretailer's locations, including staffed options, un-manned or virtual options, or a combination of the two (the hybrid model). The hybrid model can be staffed by an Acceptance Nowa Preferred Lease employee (staffed locations) or employ a virtual solution where customers, either directly or with the assistance of a representative of the third-party retailer, initiate the rent-to-ownlease-to-own transaction online in the retailers' locations using our virtual solutionsolutions (virtual locations).
Our Mexico segment consists of our company-owned rent-to-ownlease-to-own stores in Mexico that lease household durable goods to customers on a rent-to-ownlease-to-own basis.
Rent-A-Center Franchising International, Inc., an indirect, wholly owned subsidiary of Rent-A-Center, is a franchisor of rent-to-ownlease-to-own stores. Our Franchising segment’s primary source of revenue is the sale of rental merchandise to its franchisees, who in

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NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS - (Continued)
(Unaudited)
turn offer the merchandise to the general public for rent or purchase under a rent-to-ownlease-to-own transaction. The balance of our Franchising segment’s revenue is generated primarily from royalties based on franchisees’ monthly gross revenues.
Newly Adopted Accounting Pronouncements
In FebruaryJune 2016, the FASB issued ASU 2016-02,2016-13, LeasesFinancial Instruments—Credit Losses (Topic 842)326): Measurement of Credit Losses on Financial Instruments, , which replaces existing accounting literature relating to the classificationrequires immediate recognition of estimated current expected credit losses, rather than recognition when incurred. We adopted ASU 2016-13 and accounting for, leases. Underall related amendments, including ASU 2016-02, a company must recognize for all leases (with the exception of leases with terms of 12 months or less) a liability representing a lessee's obligation to make lease payments arising from a lease,2020-02 and a right-of-use asset representing the lessee's right to use, or control the use of, a specified asset for the lease term. Lessor accounting is largely unchanged, with certain improvements to align lessor accounting with the lessee accounting model and Topic 606, Revenue from Contracts with Customers. Adoption under ASU 2016-02 requires the use of2020-03, beginning January 1, 2020, using a modified retrospective transition method to measure leases at the beginningapproach. Under such approach, we recognized a cumulative-effect of the earliest period presented in the consolidated financial statements. In July 2018, the FASB issued ASU 2018-11, allowing companies to apply a transition method for adoption of the new standardguidance as of the adoption date, with recognition of any cumulative-effects as adjustmentsan adjustment to the opening balance of retained earnings for the quarter ended March 31, 2020. The application of this new methodology is limited to our installment notes receivables and trade receivables with our franchisees, primarily related to merchandise sales. The comparative information has not been restated and continues to be reported under the accounting standards in effect for periods ending prior to January 1, 2020.
The cumulative effect as of January 1, 2020 resulting from the periodadoption of adoption.ASU 2016-13 and related amendments was a net decrease to opening retained earnings in our Condensed Consolidated Balance Sheet of $0.8 million.
In January 2017, the FASB issued ASU 2017-04, Intangibles - Goodwill and Other (Topic 350): Simplifying the Test for Goodwill Impairment, which simplifies the subsequent measurement of goodwill by eliminating the hypothetical purchase price allocation and instead using the difference between the carrying amount and the fair value of the reporting unit. We adopted these ASU'sASU 2017-04 beginning January 1, 2019 and elected2020, using a prospective approach. There was no impact to our financial statements for the transition method under ASU 2018-11.three months ended March 31, 2020 resulting from the adoption of this ASU.
In August 2018, the FASB issued ASU 2018-13, Fair Value Measurement (Topic 820): Disclosure Framework - Changes to the Disclosure Requirements for Fair Value Measurement, which removes, modifies, and adds certain disclosure requirements in ASC 820, to improve the effectiveness of the fair value measurement disclosures. We adopted ASU 2018-13 beginning January 1, 2020, using a prospective approach. There was no impact to our financial statements for the three months ended March 31, 2020 resulting from the adoption of this ASU.
In August 2018, the FASB issued ASU 2018-15, Intangibles - Goodwill and Other - Internal-Use Software (Subtopic 350-40); Customer's Accounting for Implementation Costs Incurred in a Cloud Computing Arrangement, which requires implementation costs incurred by customers in cloud computing arrangements to be deferred and recognized over the term of the arrangement, if those costs would be capitalized by the customer in a software licensing agreement under the internal-use software guidance in ASC 350-40. We adopted ASU 2018-15 beginning January 1, 2020, using a prospective approach. Impacts to our financial statements resulting from the adoption of this ASU were immaterial to our financial statements for the three months ended March 31, 2020.
Note 2 - Acquisitions
On August 13, 2019, we completed the acquisition of substantially all of the assets of C/C Financial Corp. dba Merchants Preferred ("Merchants Preferred"), a nationwide provider of virtual lease-to-own services. The company's rent-to-own agreements which comprise the majorityaggregate purchase price was approximately $46.4 million, including net cash consideration of approximately $28.0 million, and 701,918 shares of our annual revenue fall within the scopecommon stock valued at $27.31 per share, as of ASU 2016-02 under lessor accounting, however, the new standard does not significantly affect the timing of recognition or presentation of revenue for our rental contracts.
As a lessee, the new standard affected a substantial portion of our lease contracts. As of June 30, 2019, we have $265.8 million operating lease right-of-use assets and $271.6 million operating lease liabilities in our condensed consolidated balance sheet. Upon adoption, we identified impairment losses related to closure of our product service centers and Core U.S. stores resulting in a cumulative-effect decrease of $2.0 million, net of tax, to our January 1, 2019 retained earnings balance. There were no significant effects to our condensed consolidated statements of operations or condensed consolidated statements of cash flows.
We elected a package of optional practical expedients in our adoption of the new standard, including the option to retain the current classification for leases entered into prior to the date of adoption;closing, less working capital adjustments of approximately $0.9 million.
Assets acquired and liabilities assumed in connection with the option not to reassess initial direct costs for capitalizationacquisition have been recorded at their fair values. The following table provides the final estimated fair values of the identifiable assets acquired and liabilities assumed as of the acquisition date:

(in thousands)August 13, 2019
Receivables$1,813 
Prepaid expenses and other assets154 
Rental merchandise17,904 
Software4,300 
Right of use operating leases404 
Other intangible assets8,900 
Goodwill13,403 
Lease liabilities(487)
Net identifiable assets acquired$46,391 

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NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS - (Continued)
(Unaudited)

for leases entered into prior to the date of adoption; and the option not to separate lease and non-lease components for our rent-to-own agreements as a lessor, and our real estate, and certain equipment leases, as a lessee.
In conjunction with the adoptionThe fair value measurements were primarily based on significant unobservable inputs (level 3) developed using company-specific information. Certain fair value estimates were determined based on an independent valuation of the new lease accounting standard, we implemented a new back-office lease administrationnet assets acquired, including identifiable intangible assets, relating to dealer relationships of $8.9 million, and accounting system to support the new accountingsoftware of $4.3 million. The fair value for dealer relationships and disclosure requirements as a lessee. software were estimated using common industry valuation methods for similar asset types, based primarily on cost inputs and projected cash flows. The dealer relationships and software assets were both assigned remaining lives of 10 years.
In addition, we implemented changes to our previous accounting policies, processes, and internal controls to ensure compliance with the new standard.
In February 2018, the FASB issued ASU 2018-02, Income Statement - Reporting Comprehensive Income (Topic 220): Reclassificationrecorded goodwill of Certain Tax Effects from Accumulated Other Comprehensive Income,$13.4 million, which allows a company to reclassify to retained earnings the disproportionate income tax effectsconsists of the Tax Act on items with accumulated other comprehensive income that the FASB refers to as having been stranded in accumulated other comprehensive income. The adoption of ASU 2018-02 was required for us beginning January 1, 2019. We elected not to exercise the option to reclassify stranded tax effects within accumulated other comprehensive income in each period in which the effectexcess of the change innet purchase price over the U.S. federal corporate incomefair value of the net assets acquired. The goodwill is not deductible for tax rate in the Tax Act (or portion thereof) is recorded.purposes.

Note 23 - Revenues
The following table disaggregates our revenue for the periods ended June 30, 2019March 31, 2020 and 2018:2019:
Three Months Ended June 30, 2019 Three Months Ended March 31, 2020
Core U.S. Acceptance Now Mexico Franchising Consolidated Rent-A-Center BusinessPreferred LeaseMexicoFranchisingConsolidated
(In thousands) (In thousands)
Store         Store
Rentals and fees$399,799
 $139,104
 $12,777
 $
 $551,680
Rentals and fees$393,165  $161,998  $12,837  $—  $568,000  
Merchandise sales32,935
 37,140
 767
 
 70,842
Merchandise sales46,687  53,988  705  —  101,380  
Installment sales17,270
 
 
 
 17,270
Installment sales14,747  —  —  —  14,747  
Other1,092
 145
 7
 
 1,244
Other366  141   211  722  
Total store revenues451,096
 176,389
 13,551
 
 641,036
Total store revenues454,965  216,127  13,546  211  684,849  
Franchise         Franchise
Merchandise sales
 
 
 10,673
 10,673
Merchandise sales—  —  —  12,437  12,437  
Royalty income and fees
 
 
 4,216
 4,216
Royalty income and fees—  —  —  4,653  4,653  
Total revenues$451,096
 $176,389
 $13,551
 $14,889
 $655,925
Total revenues$454,965  $216,127  $13,546  $17,301  $701,939  
 Six Months Ended June 30, 2019
 Core U.S. Acceptance Now Mexico Franchising Consolidated
(In thousands) 
Store         
Rentals and fees$807,379
 $282,297
 $25,358
 $
 $1,115,034
Merchandise sales83,493
 90,296
 1,523
 
 175,312
Installment sales32,706
 
 
 
 32,706
Other1,575
 318
 15
 
 1,908
Total store revenues925,153
 372,911
 26,896
 
 1,324,960
Franchise         
Merchandise sales
 
 
 19,129
 19,129
Royalty income and fees
 
 
 8,530
 8,530
Total revenues$925,153
 $372,911
 $26,896
 $27,659
 $1,352,619


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RENT-A-CENTER, INC. AND SUBSIDIARIES
NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS - (Continued)
(Unaudited)

 Three Months Ended June 30, 2018
 Core U.S. Acceptance Now Mexico Franchising Consolidated
(In thousands) 
Store         
Rentals and fees$410,108
 $140,799
 $11,496
 $
 $562,403
Merchandise sales26,109
 38,077
 804
 
 64,990
Installment sales17,374
 
 
 
 17,374
Other2,129
 135
 7
 
 2,271
Total store revenues455,720
 179,011
 12,307
 
 647,038
Franchise         
Merchandise sales
 
 
 4,880
 4,880
Royalty income and fees
 
 
 3,812
 3,812
Total revenues$455,720
 $179,011
 $12,307
 $8,692
 $655,730
 Six Months Ended June 30, 2018
 Core U.S. Acceptance Now Mexico Franchising Consolidated
(In thousands) 
Store         
Rentals and fees$822,750
 $281,623
 $22,744
 $
 $1,127,117
Merchandise sales76,693
 94,083
 1,570
 
 172,346
Installment sales33,778
 
 
 
 33,778
Other4,540
 291
 24
 
 4,855
Total store revenues937,761
 375,997
 24,338
 
 1,338,096
Franchise         
Merchandise sales
 
 
 8,514
 8,514
Royalty income and fees
 
 
 7,163
 7,163
Total revenues$937,761
 $375,997
 $24,338
 $15,677
 $1,353,773

 Three Months Ended March 31, 2019
 Rent-A-Center BusinessPreferred LeaseMexicoFranchisingConsolidated
(In thousands)
Store
Rentals and fees$407,580  $143,193  $12,581  $—  $563,354  
Merchandise sales50,558  53,156  756  —  104,470  
Installment sales15,436  —  —  —  15,436  
Other483  173   —  664  
Total store revenues474,057  196,522  13,345  —  683,924  
Franchise
Merchandise sales—  —  —  8,456  8,456  
Royalty income and fees—  —  —  4,314  4,314  
Total revenues$474,057  $196,522  $13,345  $12,770  $696,694  
Rental-Purchase Agreements
Core U.S., Acceptance Now,Rent-A-Center Business, Preferred Lease, and Mexico
Rentals and Fees. MerchandiseRental merchandise is leased to customers pursuant to rental purchase agreements, which provide for weekly, semi-monthly or monthly rental terms with non-refundable rental payments. At the expiration of each rental term, customers may renew the rental agreement by pre-paying for the next rental term. Generally, the customer has the right to acquire title of the merchandise either through a purchase option or through payment of all required rental terms. Customers can terminate the

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RENT-A-CENTER, INC. AND SUBSIDIARIES
NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS - (Continued)
(Unaudited)
rental agreement at the end of any rental term without penalty. Therefore, rental transactions are accounted for as operating leasesleases.
Rental payments received at our Rent-A-Center Business, Preferred Lease (excluding virtual) and Mexico locations must be prepaid in advance of the next rental term. Rental revenue is then recognized over the rental term. Under the virtual business model, revenues are earned prior to the rental payment due date. Therefore, virtual business revenue is accrued prior to receipt of the rental payment, net of estimated returns and uncollectible renewal payments. See Note 4 for additional information regarding accrued rental revenue and the related allowances for returns and uncollectible payments.
Cash received for rental payments, including processing fees, prior to the period in which it should be recognized, is deferred and recognized according to the rental term. At March 31, 2020 and December 31, 2019, we had $37.3 million and $39.9 million, respectively, in deferred revenue included in accrued liabilities related to our rental purchase agreements. Revenue related to various payment, reinstatement or late fees is recognized when paid by the customer at the point service is provided. Rental merchandise is depreciated using the income forecasting method and is recognized in cost of sales over the rental term.
We also offer additional product plans along with our rental agreements which provide customers with liability protection against significant damage or loss of a product, and club membership benefits, including various discount programs, and product service and replacement benefits in the event merchandise is damaged or lost.lost, and payment insurance in the event eligible customers become unemployed. Customers renew product plans in conjunction with their rental term renewals, and can cancel the plans at any time. Revenue for product plans is recognized over the term of the plan. Costs incurred related to product plans are primarily recognized in cost of sales. At June 30, 2019 and December 31, 2018, we had $41.6 million and $42.1 million, respectively, in deferred revenue included in accrued liabilities related to our rental purchase agreements.


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RENT-A-CENTER, INC. AND SUBSIDIARIES
NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS - (Continued)
(Unaudited)

Revenue from contracts with customers
Core U.S., Acceptance Now,Rent-A-Center Business, Preferred Lease, and Mexico
Merchandise Sales. Merchandise sales include payments received for the exercise of the early purchase option offered through our rental purchase agreements or merchandise sold through point of sale transactions. Revenue for merchandise sales is recognized when payment is received and ownership of the merchandise passes to the customer. The remaining net value of merchandise sold is recorded to cost of sales at the time of the transaction.
Installment Sales. Revenue from the sale of merchandise in our retail installment stores is recognized when the installment note is signed and control of the merchandise has passed to the customer. The cost of merchandise sold through installment agreements is recognized in cost of sales at the time of the transaction. We offer extended service plans with our installment agreements which are administered by third parties and provide customers with product service maintenance beyond the term of the installment agreement. Payments received for extended service plans are deferred and recognized, net of related costs, when the installment payment plan is complete and the service plan goes into effect. Customers can cancel extended service plans at any time during the installment agreement period and receive a refund for payments previously made towards the plan. At June 30, 2019each of March 31, 2020 and December 31, 2018,2019, we had $2.8$2.9 million and $3.0 million, respectively, in deferred revenue included in accrued liabilities related to extended service plans.
Other. Other revenue primarily consistedconsists of external maintenance and repair services provided by the Company’s service department, in addition to other miscellaneous product plans offered to our rental and installment customers. We completed the shut down of our service department operations early in the first quarter of 2019. Revenue for other product plans is recognized in accordance with the terms of the applicable plan agreement.
Franchising
Merchandise Sales. Revenue from the sale of rental merchandise is recognized upon shipment of the merchandise to the franchisee.
Royalty Income and Fees. Franchise royalties, including franchisee contributions to corporate advertising funds, represent sales-based royalties calculated as a percentage of gross rental payments and sales. Royalty revenue is recognized as rental payments and sales occur. Franchise fees are initial fees charged to franchisees for new or converted franchise stores. Franchise fee revenue is recognized on a straight-line basis over the term of the franchise agreement. At June 30, 2019March 31, 2020 and December 31, 2018,2019, we had $4.4 million and $4.1$4.5 million, respectively, in deferred revenue included in accrued liabilities related to franchise fees.

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RENT-A-CENTER, INC. AND SUBSIDIARIES
NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS - (Continued)
(Unaudited)
Note 34 - Receivables and Allowance for Doubtful Accounts
Installment sales receivables consist primarily of receivables due from customers for the sale of merchandise in our retail installment stores. Installment sales receivable associated with the sale of merchandise at our Get It Now and Home Choice stores generally consist of the sales price of the merchandise purchased and any additional fees for services the customer has chosen, less the customer’s down payment. No interest is accrued and interest income is recognized each time a customer makes a payment, generally on a monthly basis. Interest paid on installment agreements for the three months ended March 31, 2020 was $2.8 million.
Trade and notes receivables consist primarily of amounts owed from our franchisees for inventory purchases, earned royalties and other obligations; and other corporate related receivables. Credit is extended based on an evaluation of a franchisee’s financial condition and collateral is generally not required. Trade receivables are generally due within 30 days.
Receivables consist of the following:
(In thousands)March 31, 2020December 31, 2019
Installment sales receivables$54,545  $56,370  
Trade and notes receivables25,624  33,354  
Total receivables80,169  89,724  
Less allowance for doubtful accounts(7,066) (5,601) 
Total receivables, net of allowance for doubtful accounts$73,103  $84,123  
(In thousands)June 30, 2019 December 31, 2018
Installment sales receivable$52,332
 $54,746
Trade and notes receivables17,683
 19,782
Total receivables70,015
 74,528
Less allowance for doubtful accounts(4,349) (4,883)
Total receivables, net of allowance for doubtful accounts$65,666
 $69,645

We have established an allowance for doubtful accounts for our installment notes receivable. Our policy for determining the allowance is primarily based on historical loss experience, as well as the results of management’s review and analysis of the payment and collection of the installment notes receivable within the previous year. We believe our allowance is adequate to absorb any expected losses. Our policy is to charge off installment notes receivable that are 120 days or more past due. Charge-offs are applied as a reduction to the allowance for doubtful accounts and any recoveries of previously charged off balances are applied as an increase to the allowance for doubtful accounts.
The allowance for our Franchising trade and note receivables is determined by considering a number of factors, including the length of time receivables are past due, previous loss history, the franchisee’s current ability to pay its obligation, and the condition of the general economy and the industry as a whole. Trade receivables that are more than 90 days past due are either written-off or fully reserved in our allowance for doubtful accounts relatedaccounts. Payments subsequently received on such receivables are credited to installment sales receivable was $2.9 million and $3.6 million at June 30, 2019 and December 31, 2018, respectively. the allowance for doubtful accounts.
The allowance for doubtful accounts related to trade and notes receivable was $1.4$1.6 million and $1.3$1.5 million at June 30, 2019March 31, 2020 and December 31, 2018,2019, respectively. The allowance for doubtful accounts related to installment sales receivable was $5.5 million and $4.1 million at March 31, 2020 and December 31, 2019, respectively.
Changes in our allowance for doubtful accounts are as follows: 
(In thousands)March 31, 2020
Beginning allowance for doubtful accounts$5,601 
Bad debt expense (1)
3,749 
Accounts written off(2,441)
Recoveries157 
 Ending allowance for doubtful accounts$7,066 
(In thousands)June 30, 2019
Beginning allowance for doubtful accounts$4,883
Bad debt expense5,978
Accounts written off(6,773)
Recoveries261
 Ending allowance for doubtful accounts$4,349
(1)
Uncollectible installment payments, franchisee obligations, and other corporate receivables are recognized in other store operating expenses in our condensed consolidated financial statements.


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RENT-A-CENTER, INC. AND SUBSIDIARIES
NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS - (Continued)
(Unaudited)

Note 45 - Leases
We lease space for all of our Core U.S.Rent-A-Center Business and Mexico stores under operating leases expiring at various times through 2024.2026. In addition, we lease space for certain support facilities under operating leases expiring at various times through 2032. Most of our store leases are five yearfive-year leases and contain renewal options for additional periods ranging from three to five years at rental rates adjusted according to agreed-uponagreed formulas. We evaluate all leases to determine if it is likely that we will exercise future renewal options and in most cases we are not reasonably certain of exercise due to competing market rental rates and lack of significant penalty or business disruption incurred by not exercising the renewal options. We have elected not to use the short-term lease exemption for our real estate leases. Therefore, we include month-to-month leases in operating lease right-of-use assets and operating lease liabilities onin our condensed consolidated balance sheet. In

11

RENT-A-CENTER, INC. AND SUBSIDIARIES
NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS - (Continued)
(Unaudited)
certain store sales, we enter into lease assignment agreements with the buyer, but remain as the primary obligor under the original lease for the remaining active term. These assignments are therefore classified as subleases and the original lease is included in our operating lease right-of-use assets and operating lease liabilities onin our condensed consolidated balance sheet.
We lease vehicles for all of our Core U.S.Rent-A-Center Business stores under operating leases with lease terms expiring twelve months after the start date of the lease. We classify these leases as short-term and have elected the short-term lease exemption for our vehicle leases, and have therefore excluded them from our operating lease right-of-use assets within our condensed consolidated balance sheet. We also lease vehicles for all of our Mexico stores which have terms expiring at various times through 2022 with rental rates adjusted periodically for inflation. Finally, we have a minimal number of equipment leases, primarily related to temporary storage and certain back office technology hardware assets.
For all of the leases described above, we have elected to use the practical expedient not to separate the lease and non-lease components and account for these as a single component. We have also elected to use the practical expedients that remove the requirement to reassess whether expired or existing contracts contain leases and the requirement to reassess the lease classification for any existing leases prior to theour adoption date.of ASU 2016-02.
Operating lease right-of-use assets and operating lease liabilities are discounted using our incremental borrowing rate, since the implicit rate is not readily determinable. We do not currently have any financing leases.
Operating lease costs are recorded on a straight-line basis within other store expenses in our condensed consolidated statements of operations.
Total operating lease costs by expense type:
Three Months EndedThree Months Ended
(in thousands)March 31, 2020March 31, 2019
Operating lease cost included in other store expenses(1)
$37,439  $36,553  
Operating lease cost included in other charges769  2,141  
Sublease receipts(2,317) (1,676) 
Total operating lease charges$35,891  $37,018  
 Three Months Ended Six Months Ended
(in thousands)June 30, 2019 June 30, 2019
Operating lease cost included in other store expenses(1)
$38,232
 $74,785
Operating lease cost included in other (gains) and charges5,111
 7,252
Sublease receipts(1,818) (3,494)
Total operating lease charges$41,525
 $78,543
(1) Includes short-term lease costs, which are not significant.
Supplemental cash flow information related to leases:
Three Months EndedThree Months Ended
(in thousands)March 31, 2020March 31, 2019
Cash paid for amounts included in measurement of operating lease liabilities$29,881  $30,077  
Cash paid for short-term operating leases not included in operating lease liabilities6,736  6,941  
Right-of-use assets obtained in exchange for new operating lease liabilities20,619  3,927  
 Six Months Ended
(in thousands)June 30, 2019
Cash paid for amounts included in measurement of operating lease liabilities$61,333
Cash paid for short-term operating leases not included in operating lease liabilities14,451
Right-of-use assets obtained in exchange for new operating lease liabilities10,540

Weighted-average discount rate and weighted-average remaining lease term:
(in thousands)March 31, 2020December 31, 2019
Weighted-average discount rate(1)
7.5 %7.7 %
Weighted-average remaining lease term (in years)44
(in thousands)June 30, 2019
Weighted-average discount rate(1)
8.0%
Weighted-average remaining lease term (in years)3
(1) January 1, 2019 incremental borrowing rate was used for leases in existence at the time of adoption of ASU 2016-02.


12
10

RENT-A-CENTER, INC. AND SUBSIDIARIES
NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS - (Continued)
(Unaudited)

Reconciliation of undiscounted operating lease liabilities to the present value operating lease liabilities at June 30, 2019:March 31, 2020:
(In thousands)Operating Leases
2020$87,829  
202191,163  
202262,095  
202335,677  
202419,927  
Thereafter23,539  
Total undiscounted operating lease liabilities320,230  
Less: Interest(42,478) 
Total present value of operating lease liabilities$277,752  
(In thousands)Operating Leases
2019$61,288
2020104,264
202172,264
202243,637
202319,536
Thereafter5,893
Total undiscounted operating lease liabilities306,882
Less: Interest(35,247)
Total present value of operating lease liabilities$271,635

In accordance with ASC 840, future minimum rental paymentsresponse to the COVID-19 pandemic and related government restrictions negatively impacting our operations, subsequent to March 31, 2020, we began renegotiating certain store lease agreements to obtain rent relief in the near term, in order to help offset the negative financial impacts of COVID-19. As of May 11, 2020, we have renegotiated approximately 440 lease agreements, receiving near term rent abatements of approximately $2.3 million and rent deferrals of approximately $1.8 million. On April 10, 2020, the Financial Accounting Standards Board ("FASB") staff issued a question-and-answer document providing guidance for lease concessions provided to lessees in response to the effects of COVID-19. Such guidance allows lessees to make an election not to evaluate whether a lease concession provided by a lessor should be accounted for as a lease modification in the event the concession does not result in a substantial increase in the rights of the lessor or the obligations of the lessee. We intend to elect this practical expedient in our accounting for any lease concessions provided for our store lease agreements.
Note 6 - Income Taxes
On March 27, 2020, the U.S. government enacted the Coronavirus Aid, Relief, and Economic Security Act (the "CARES Act”), which includes modifications to the limitation on business interest expense deductions and net operating leases with remaining lease termsloss provisions. The effective tax rate was (10.6)% for the three months ended March 31, 2020, compared to 17.1% in excess2019, primarily as a result of one year,the tax benefit of net operating loss carrybacks at December 31, 2018:a 35% tax rate that became available as a result of the CARES Act.
(In thousands)Operating Leases
2019$145,345
2020116,785
202180,362
202247,417
202316,460
Thereafter2,280
Total future minimum rental payments408,649
Note 57 - Senior Debt,
Until August 5, 2019, we were party to a Credit Agreement with BBVA Compass Bank, HSBC, and SunTrust Bank, as syndication agents, JPMorgan Chase Bank, N.A., as administrative agent (the "Agent"), and the several lenders from time to time parties thereto, dated March 19, 2014, as amended on February 1, 2016, September 30, 2016, March 31, 2017, June 6, 2017, and December 12, 2018 (the “Fifth Amendment”) and as so amended, (the "Prior Credit Agreement"), which provided prior to its termination a senior credit facility consisting of a $200 million revolving credit facility (the "Prior Revolving Facility").
There were no outstanding borrowings under the Prior Revolving Facility at June 30, 2019 or December 31, 2018. Total unamortized debt issuance costs reported in the Condensed Consolidated Balance Sheet at June 30, 2019 and December 31, 2018 were $1.4 million and $2.6 million, respectively. The Prior Revolving Facility was scheduled to mature on December 31, 2019. We also utilized the Prior Revolving Facility for the issuance of letters of credit. As of June 30, 2019, issued letters of credit under the Prior Revolving Facility amounted to $92 million in the aggregate.
Borrowings under the Prior Revolving Facility bore interest at varying rates equal to either the Eurodollar rate plus 1.50% to 3.00%, or the prime rate plus 0.50% to 2.00% (ABR), at our election. The margins on the Eurodollar loans and on the ABR loans for borrowings under the Prior Revolving Facility were 1.75% and 0.75%, respectively, at June 30, 2019. A commitment fee equal to 0.30% to 0.50% of the unused portion of the Prior Revolving Facility was payable quarterly and fluctuated dependent upon increases or decreases in our Consolidated Total Leverage Ratio as of the end of the previous quarter as defined by a pricing grid included in the Prior Credit Agreement. The commitment fee for the second quarter of 2019 was $0.6 million, equal to 0.40% of the unused portion of the Prior Revolving Facility based on our Total Leverage Ratio as of December 31, 2018.
In connection with entering into the Fifth Amendment to the Prior Credit Agreement, we recorded a write-down of previously unamortized debt issuance costs of approximately $0.5 million in the fourth quarter of 2018. In addition, we paid arrangement and amendment fees to the Agent and the lenders that provided their consent to the Fifth Amendment of approximately $2.1 million, which were capitalized in the fourth quarter of 2018 and will be amortized to interest expense over the remaining term of the Prior Credit Agreement. net
On August 5, 2019, (the "Closing Date") we entered into a new a Term Loan Credit Agreement (the “Term Loan Credit Agreement”) providing for a seven-year $200 million senior secured term loan facility and an Asset Based Loan Credit Agreement (the “ABL Credit Agreement”) providing a five-year asset-based revolving credit facility (the “ABL Credit Facility”) with commitments of $300 million, the proceeds of which were used for the redemption of all of our outstanding senior notes.

The amount outstanding under the Term Loan Credit Agreement was $199.0 million at March 31, 2020. The amounts outstanding and available under our ABL Credit Agreement at March 31, 2020 were $163.0 million and $48.2 million, respectively.
Proceeds from the Term Loan Credit Agreement were net of original issue discount of $2.0 million upon issuance from the lenders. In addition, in connection with the closing of the Term Loan Credit Agreement and the ABL Credit Agreement, we incurred approximately $6.3 million in debt issuance costs. The original issue discount and debt issuance costs will be amortized over the remaining terms of the respective credit agreements. As of March 31, 2020, the total unamortized balance of debt issuance costs relating to our senior debt and original issue discount reported in the Condensed Consolidated Balance Sheet were $6.4 million and $1.8 million, respectively.
We also utilize the ABL Credit Facility for the issuance of letters of credit. As of March 31, 2020, we have issued letters of credit in the aggregate outstanding amount of $88.8 million.
In March 2020, as a precautionary measure in response to negative impacts to our operations stemming from the COVID-19 pandemic, we drew down approximately $118.0 million against our ABL Credit Facility to enhance our financial flexibility and increase our available cash on hand. The proceeds are available to be used for working capital, general corporate and other purposes, as needed.

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NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS - (Continued)
(Unaudited)

$300 million, the proceeds of which were used, in part, to prepay in full and terminate commitments under the Prior Credit Agreement (the "Refinancing"). In connection with the Refinancing, we irrevocably deposited $551,019,061.81, the redemption price for all of our outstanding senior notes, and the indentures under which the senior notes were issued were satisfied and discharged. The senior notes will be redeemed on August 15, 2019, at a price equal to 100% of their principal amount plus accrued but unpaid interest.
Term Loan Credit Agreement
The Term Loan Credit Agreement, which matures on August 5, 2026, amortizes in equal quarterly installments at a rate of 1.00% per annum of the original principal amount thereof, with the remaining balance due at final maturity. Interest on the Term Loan Credit Agreement will accrue at the Eurodollar rate plus an applicable margin equal to 4.50%. The margin on the Term Loan Credit Agreement was 5.44% at March 31, 2020.
The Term Loan Credit Agreement permits the Company to prepay the term loans, in whole or in part, without penalty on or after the six-month anniversary of the Closing Date. It also permits the Company to incur incremental term loans in an aggregate amount equal to $150 million plus the amount of voluntary prepayments of the term loans and an unlimited amount subject to a pro forma consolidated senior secured leverage ratio of not greater than 2.00 to 1.00, subject to certain other conditions.
The obligations under the Term Loan Credit Agreement are guaranteed by certain of our subsidiaries. The Term Loan Credit Agreement and the guarantees are secured on a first-priority basis by substantially all of the tangible and intangible assets of the companyCompany and the guarantors, other than collateral subject to a first-priority lien under the ABL Credit Agreement, consisting of, among other things, accounts receivable, inventory and bank accounts (and funds on deposit therein), in which the Term Loan Credit Agreement and the guarantees have a second-priority security interest, in each case, subject to certain exceptions.
The Term Loan Credit Agreement contains covenants that are usual and customary for facilities and transactions of this type and that, among other things, restrict the ability of the companyCompany and its restricted subsidiaries to:
create certain liens and enter into certain sale and lease-back transactions;transactions, excluding the sale and lease-back of the Company headquarters;
create, assume, incur or guarantee certain indebtedness;
pay dividends or make other distributions on, or repurchase or redeem, the company’s capital stock or certain other debt;
make other restricted payments; and
consolidate or merge with, or convey, transfer or lease all or substantially all of the company’sCompany’s and its restricted subsidiaries’ assets, to another person.person
pay dividends or make other distributions on, or repurchase or redeem, the Company’s capital stock or certain other debt; and
make other restricted payments.
These covenants are subject to a number of other limitations and exceptions set forth in the Term Loan Credit Agreement. We are currently permitted to pay dividends and repurchase the Company's common stock without limitation.
The Term Loan Credit Agreement provides for customary events of default, including, but not limited to, failure to pay principal and interest, failure to comply with covenants, agreements or conditions, and certain events of bankruptcy or insolvency involving the Company and its significant subsidiaries.
ABL Credit Agreement
The ABL Credit Facility will mature on August 5, 2024. The Borrowers (as defined in the ABL Credit Agreement) may borrow only up to the lesser of the level of the then-current borrowing baseBorrowing Base and the committed maximum borrowing capacity of $300 million. The Borrowing Base is tied to the Eligible Installment Sales Accounts, Inventory and Eligible Rental Contracts, reduced by Reserves, as defined in the ABL Credit Agreement. We provide to the Agent information necessary to calculate the Borrowing Base within 30 days of the end of each calendar month, unless liquidity is less than 15% of the maximum borrowing capacity of the ABL Credit Agreement or $45 million, in which case we must provide weekly information.
Interest is payable on the ABL Credit Facility at a fluctuating rate of interest determined by reference to the Eurodollar rate plus an applicable margin of 1.50% to 2.00%. The margin on the ABL Credit Facility was 2.50% at March 31, 2020. A commitment fee equal to 0.250% to 0.375% of the unused portion of the ABL Credit Facility fluctuates dependent upon average utilization for the prior month as defined by a pricing grid included in the ABL Credit Agreement. The commitment fee at March 31, 2020 was 0.375%. We paid $0.6 million of commitment fees during the first quarter of 2020.
Letters of credit are limited to the lesser of (x) $150 million, subject to certain limitations, and (y) the aggregate unused availability then in effect.
Subject to certain conditions, the ABL Credit Facility may be expanded by up to $100 million in additional commitments, subject to a pro forma fixed charge coverage ratio being greater than 1.10 to 1.00.
The obligations under the ABL Credit Agreement are guaranteed by the companyCompany and certain of the company’sCompany’s subsidiaries. The ABL Credit Agreement and the guarantees are secured on a first-priority basis on all our and the guarantors’ accounts receivable, inventory and bank accounts (and funds on deposit therein) and a second-priority basis on all of the tangible and

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NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS - (Continued)
(Unaudited)
intangible assets (second in priority to the liens securing the Term Loan Credit Agreement) of such persons, in each case, subject to certain exceptions.
The ABL Credit Agreement contains covenants that are usual and customary for facilities and transactions of this type and are substantially the same as covenants in the Term Loan Credit Agreement. The ABL Credit Facility also requires the maintenance of a Consolidated Fixed Charge Coverage Ratio (as defined in the ABL Credit Agreement) of 1.10 to 1.00 at the end of each fiscal


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RENT-A-CENTER, INC. AND SUBSIDIARIES
NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS - (Continued)
(Unaudited)

quarter when either (i) certain specified events of default have occurred and are continuing or (ii) availability is less than or equal to the greater of $33.75 million and 15% of the line cap then in effect. The Fixed Charge Coverage Ratio as of March 31, 2020 was 1.50 to 1.00.
The ABL Credit Agreement provides for customary events of default that are substantially the same as events of default in the Term Loan Credit Agreement.
Liquidity
Our primary liquidity requirements areThe table below shows the scheduled maturity dates of our outstanding debt at March 31, 2020 for rental merchandise purchases. Other capital requirements include expenditures for property assets and debt service. Our primary sources of liquidity have been cash provided by operations. We also utilize our ABL Credit Facility for the issuance of letters of credit, as well as to manage normal fluctuations in operational cash flow caused by the timing of cash receipts. In that regard, we may from time to time draw funds under our ABL Credit Facility for general corporate purposes. Amounts are drawn as needed due to the timing of cash flows and are generally paid down as cash is generated by our operating activities. We believe cash flow generated from operations and availability under our ABL Credit Facility, will be sufficient to fund our operations during the next 12 months.
Note 6 - Senior Notes
On November 2, 2010, we issued $300 million in senior unsecured notes due November 2020, bearing interest at 6.625%, pursuant to an indenture dated November 2, 2010, among Rent-A-Center, Inc., its subsidiary guarantors and The Bank of New York Mellon Trust Company, as trustee. A portioneach of the proceeds of this offering were used to repay approximately $200.0 million of outstanding term debt under a prior credit agreement. The remaining net proceeds were used to repurchase shares of our common stock. The principal amount of the 6.625% notes outstanding as of June 30, 2019 andyears ending December 31, 2018, was $292.7 million, reduced by $0.8 million and $1.2 million of unamortized issuance costs, respectively.31: 
On May 2, 2013, we issued $250 million in senior unsecured notes due May 2021, bearing interest at 4.75%, pursuant to an indenture dated May 2, 2013, among Rent-A-Center, Inc., its subsidiary guarantors and The Bank of New York Mellon Trust Company, as trustee. A portion of the proceeds of this offering were used to repurchase shares of our common stock under a $200.0 million accelerated stock buyback program. The remaining net proceeds were used to repay outstanding revolving debt under a prior credit agreement. The principal amount of the 4.75% notes outstanding as of June 30, 2019 and December 31, 2018, was $250.0 million, reduced by $1.2 million and $1.5 million of unamortized issuance costs, respectively.
Certain of Rent-A-Center's subsidiaries fully, jointly and severally, and unconditionally guaranteed the obligations of Rent-A-Center with respect to the 6.625% notes and the 4.75% notes. The only direct or indirect subsidiaries of Rent-A-Center that were not guarantors were minor subsidiaries. There were no restrictions on the ability of any of the subsidiary guarantors to transfer funds to Rent-A-Center in the form of loans, advances or dividends, except as provided by applicable law.
On July 15, 2019, Rent-A-Center instructed the trustee under the indentures governing the 6.625% and 4.75% senior notes to issue a conditional notice of full redemption to the holders of the outstanding 6.625% and 4.75% senior notes. On August 5, 2019, in connection with the Refinancing, Rent-A-Center irrevocably deposited the redemption price for the 6.625% and 4.75% senior notes with the trustee, and the indentures were satisfied and discharged. The 6.625% and 4.75% senior notes will be redeemed on August 15, 2019, at a price equal to 100% of their principal amount plus accrued and unpaid interest to, but excluding, the redemption date. As a result, Rent-A-Center and its subsidiary guarantors have been released from their respective obligations under the 6.625% and 4.75% senior notes as of August 5, 2019.
(in thousands)Term LoanABL Credit FacilityTotal
2020$1,500  $—  $1,500  
20212,000  —  2,000  
20222,000  —  2,000  
20232,000  —  2,000  
20242,000  163,000  165,000  
Thereafter189,500  —  189,500  
Total senior debt$199,000  $163,000  $362,000  

Note 78 - Fair Value
We follow a three-tier fair value hierarchy, which classifies the inputs used in measuring fair values, in determining the fair value of our non-financial assets and non-financial liabilities, which consist primarily of goodwill. These tiers include: Level 1, defined as observable inputs such as quoted prices for identical instruments in active markets; Level 2, defined as inputs other than quoted prices in active markets that are either directly or indirectly observable; and Level 3, defined as unobservable inputs in which little or no market data exists, therefore requiring an entity to develop its own assumptions. There were no changes in the methods and assumptions used in measuring fair value during the period.
At June 30, 2019,March 31, 2020, our financial instruments include cash and cash equivalents, receivables, payables, and senior notes.outstanding borrowings against our ABL Credit Facility and Term Loan Facility. The carrying amount of cash and cash equivalents, receivables and payables approximates fair value at June 30, 2019March 31, 2020 and December 31, 2018,2019, because of the short maturities of these instruments. In addition, the interest rates on our Term Loan Facility and ABL Credit Facility are variable and, therefore, the carrying value of outstanding borrowings approximates their fair value.

Note 9 - Other Charges
Store Consolidations. During the first three months of 2020, we closed 14 Rent-A-Center Business stores, resulting in pre-tax charges of $0.5 million in lease impairment charges, and $0.3 million in other miscellaneous shutdown and holding costs. During the first three months of 2019, we closed 28 Rent-A-Center Business stores, resulting in pre-tax charges of $0.5 million in lease impairment, $0.5 million in other miscellaneous shutdown and holding costs, and $0.3 million in disposal of fixed assets.
Cost Savings Initiatives. During 2018, we began the execution of multiple cost savings initiatives, including reductions in overhead and supply chain. In connection with these initiatives, we recorded pre-tax charges during the three months ended March 31, 2020 consisting of $0.3 million in lease impairment charges, and $0.2 million in other miscellaneous shutdown and holding costs. Costs incurred during the first three months of 2019 related to these initiatives included pre-tax charges of $4.4 million in lease impairment charges, $3.0 million in severance and other payroll-related costs, $1.1 million in other miscellaneous shutdown costs, and $0.2 million in disposal of fixed assets.

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RENT-A-CENTER, INC. AND SUBSIDIARIES
NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS - (Continued)
(Unaudited)

The fair value of our senior notes was based on Level 1 inputs and was as follows at June 30, 2019 and December 31, 2018:
 June 30, 2019 December 31, 2018
(in thousands)Carrying Value Fair Value Difference Carrying Value Fair Value Difference
6.625% senior notes$292,740
 $292,740
 $
 $292,740
 $285,509
 $(7,231)
4.75% senior notes250,000
 248,750
 (1,250) 250,000
 239,050
 (10,950)
Total senior notes$542,740
 $541,490
 $(1,250) $542,740
 $524,559
 $(18,181)

Note 8 - Other (Gains) and Charges
Cost Savings Initiatives. During 2018, we began execution of multiple cost savings initiatives, including reductions in overhead and supply chain, resulting in pre-tax charges during the first half of 2019 consisting of $5.0 million in lease impairment charges, $2.8 million in severance and other payroll-related costs, $1.6 million in other miscellaneous shutdown costs, and $0.4 million in disposal of fixed assets. Costs incurred during the first six months of 2018 related to these initiatives included pre-tax charges of $6.8 million in contract termination fees, $6.2 million in severance and other payroll-related costs, $1.9 million in legal and advisory fees, $1.0 million in other miscellaneous shutdown costs, $0.9 million in lease obligation costs, $0.4 million related to the write-down of capitalized software, and $0.1 million in disposal of fixed assets.
Store Consolidation Plan. During the first half of 2019, we closed 66 Core U.S. stores, resulting in pre-tax charges of $2.3 million in lease impairment charges, $0.9 million in other miscellaneous shutdown costs, $0.7 million in disposal of fixed assets, and $0.3 million in severance and other payroll-related costs. During the first six months of 2018, we closed 109 Core U.S. stores and 8 locations in Mexico, resulting in pre-tax charges of $8.7 million, consisting of $7.0 million in lease obligation costs, $1.0 million in disposal of fixed assets, $0.5 million in other miscellaneous shutdown costs, and $0.2 million in severance and other payroll-related costs.
Vintage Settlement. On April 22, 2019, we agreed to settle (the "Vintage Settlement") all litigation with Vintage Rodeo Parent, LLC, Vintage Rodeo Acquisition, Inc., Vintage Capital Management, LLC (collectively, "Vintage Capital") and B. Riley Financial, Inc. ("B. Riley") relating to our termination of the Agreement and Plan of Merger (the "Merger Agreement") among Vintage Rodeo Parent, LLC, Vintage Rodeo Acquisition, Inc. and Rent-A-Center, Inc. In the Vintage Settlement, we received a payment of $92.5 million in cash in May 2019, of which we retained net pre-tax proceeds of approximately $80 million following payment of all remaining costs, fees and expenses relating to the termination (the "Vintage Settlement Proceeds"). The Vintage Settlement was recorded as a pre-tax gain upon receipt.
Write-down of Capitalized Software. During the first six months of 2018 we discontinued certain IT software projects and as a result incurred pre-tax charges of $1.9 million, related to the write-down of capitalized assets.
Activity with respect to other charges for the sixthree months ended June 30, 2019March 31, 2020 is summarized in the below table:
(in thousands) Accrued Charges at December 31, 2019Charges & AdjustmentsPayments & Adjustments Accrued Charges at March 31, 2020
Cash charges:
Labor costs(1)
$738  $141  $(56) $823  
Lease obligation costs(2)
—  173  (173) —  
Other miscellaneous—  673  (673) —  
Total cash charges$738  987  $(902) $823  
Non-cash charges:
Asset impairments(3)
886  
Other(4)
(170) 
Total other charges$1,703  
(in thousands) Accrued Charges at December 31, 2018 Charges & Adjustments Payments & Adjustments  Accrued Charges at June 30, 2019
Cash charges:       
Labor reduction costs$7,623
 $3,145
 $(8,525) $2,243
Lease obligation costs(1)
4,882
 
 (4,882) 
Other miscellaneous
 2,565
 (2,565) 
Total cash charges$12,505
 5,710
 $(15,972) $2,243
Non-cash charges:       
Asset impairments(2)
  8,283
    
Other(3)
  (58,160)    
Total other (gains) and charges  $(44,167)    
(1) Upon adoption of ASU 2016-02, previously accruedIncludes payments made to furloughed employees in Puerto Rico in response to the COVID-19 pandemic.
(2) Includes lease obligation costsexpense related to discontinued operations were eliminatedclosed stores and are now reflected as an adjustmentidled vehicles due to our operating lease right-of-use assetsjurisdictional ordinances in our condensed consolidated balance sheet.response to the COVID-19 pandemic.
(2)(3) IncludesAsset impairments primarily includes impairments of operating lease right-of-use assets and other property assets related to the closure of RTO stores and ourpreviously closed product service centers, as well as a write-down of capitalized software in the first halfthree months of 2019.2020.
(3)(4) Other primarily includes the Vintage Settlement Proceeds, offset by the Blair class action settlement (refer to Note 11 for additional details), incremental legal and professional feesreceipt of insurance proceeds related to the termination of the Merger Agreement, and state tax audit assessments.Hurricane Maria in 2017.


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RENT-A-CENTER, INC. AND SUBSIDIARIES
NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS - (Continued)
(Unaudited)

Note 910 - Segment Information
The operating segments reported below are the segments for which separate financial information is available and for which segment results are evaluated by the chief operating decision makers. Our operating segments are organized based on factors including, but not limited to, type of business transactions, geographic location and store ownership. All operating segments offer merchandise from fourcertain basic product categories: furniture, consumer electronics, appliances, computers, furniture and accessories. Our Core U.S.Smartphones are also offered in our Company owned stores and Franchising segments also offer smartphones.franchise locations. In addition, in the Rent-A-Center Business segment, we have recently expanded into other product categories including, tools, tires, jewelry and other accessories.
Segment information for the three and six months ended June 30,March 31, 2020 and 2019 and 2018 is as follows: 
Three Months Ended March 31,
(in thousands)20202019
Revenues
Rent-A-Center Business$454,965  $474,057  
Preferred Lease216,127  196,522  
Mexico13,546  13,345  
Franchising17,301  12,770  
Total revenues$701,939  $696,694  
 Three Months Ended June 30, Six Months Ended June 30,
(in thousands)2019 2018 2019 2018
Revenues       
Core U.S.$451,096
 $455,720
 $925,153
 $937,761
Acceptance Now176,389
 179,011
 372,911
 375,997
Mexico13,551
 12,307
 26,896
 24,338
Franchising14,889
 8,692
 27,659
 15,677
Total revenues$655,925
 $655,730
 $1,352,619
 $1,353,773

Three Months Ended March 31,
(in thousands)20202019
Gross profit
Rent-A-Center Business$317,558  $324,640  
Preferred Lease88,315  86,328  
Mexico9,528  9,269  
Franchising4,777  4,629  
Total gross profit$420,178  $424,866  


 Three Months Ended June 30, Six Months Ended June 30,
(in thousands)2019 2018 2019 2018
Gross profit       
Core U.S.$313,871
 $325,219
 $638,511
 $661,460
Acceptance Now80,380
 86,050
 166,708
 174,855
Mexico9,411
 8,549
 18,680
 16,871
Franchising4,409
 4,068
 9,038
 7,678
Total gross profit$408,071
 $423,886
 $832,937
 $860,864
16
 Three Months Ended June 30, Six Months Ended June 30,
(in thousands)2019 2018 2019 2018
Operating profit       
Core U.S.$64,925
 $43,527
 $118,236
 $71,914
Acceptance Now22,734
 29,157
 44,247
 44,587
Mexico1,474
 887
 2,693
 1,384
Franchising1,803
 1,909
 3,581
 3,165
Total segments90,936
 75,480
 168,757
 121,050
Corporate38,893
 (48,329) (21,579) (104,169)
Total operating profit$129,829
 $27,151
 $147,178
 $16,881
 Three Months Ended June 30, Six Months Ended June 30,
(in thousands)2019 2018 2019 2018
Depreciation and amortization       
Core U.S.$5,110
 $6,440
 $10,582
 $13,266
Acceptance Now313
 432
 661
 867
Mexico95
 273
 235
 617
Franchising9
 44
 39
 88
Total segments5,527
 7,189
 11,517
 14,838
Corporate9,594
 10,239
 19,377
 20,490
Total depreciation and amortization$15,121
 $17,428
 $30,894
 $35,328


15

RENT-A-CENTER, INC. AND SUBSIDIARIES
NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS - (Continued)
(Unaudited)

Three Months Ended March 31,
(in thousands)20202019
Operating profit
Rent-A-Center Business$67,943  $53,311  
Preferred Lease18,222  21,513  
Mexico967  1,219  
Franchising2,519  1,778  
Total segments89,651  77,821  
Corporate(40,776) (60,472) 
Total operating profit$48,875  $17,349  
 Three Months Ended June 30, Six Months Ended June 30,
(in thousands)2019 2018 2019 2018
Capital expenditures       
Core U.S.$907
 $4,325
 $1,465
 $9,215
Acceptance Now54
 35
 101
 80
Mexico27
 35
 30
 38
Total segments988
 4,395
 1,596
 9,333
Corporate1,592
 2,651
 3,492
 6,362
Total capital expenditures$2,580
 $7,046
 $5,088
 $15,695
(in thousands)June 30, 2019 December 31, 2018
On rent rental merchandise, net   
Core U.S.$392,904
 $424,829
Acceptance Now216,988
 242,978
Mexico15,973
 16,001
Total on rent rental merchandise, net$625,865
 $683,808
(in thousands)June 30, 2019 December 31, 2018
Held for rent rental merchandise, net   
Core U.S.$107,778
 $117,294
Acceptance Now982
 1,207
Mexico4,493
 5,161
Total held for rent rental merchandise, net$113,253
 $123,662
(in thousands)June 30, 2019 December 31, 2018
Assets by segment   
Core U.S.$922,482
 $714,914
Acceptance Now281,835
 312,151
Mexico36,605
 29,321
Franchising7,159
 4,287
Total segments1,248,081
 1,060,673
Corporate496,132
 336,244
Total assets$1,744,213
 $1,396,917

Three Months Ended March 31,
(in thousands)20202019
Depreciation and amortization
Rent-A-Center Business$4,957  $5,472  
Preferred Lease527  348  
Mexico93  140  
Franchising 30  
Total segments5,580  5,990  
Corporate9,333  9,783  
Total depreciation and amortization$14,913  $15,773  

Three Months Ended March 31,
(in thousands)20202019
Capital expenditures
Rent-A-Center Business$980  $558  
Preferred Lease84  47  
Mexico37   
Total segments1,101  608  
Corporate8,050  1,900  
Total capital expenditures$9,151  $2,508  

(in thousands)March 31, 2020December 31, 2019
On rent rental merchandise, net
Rent-A-Center Business$400,604  $411,482  
Preferred Lease246,672  268,845  
Mexico13,328  16,943  
Total on rent rental merchandise, net$660,604  $697,270  

(in thousands)March 31, 2020December 31, 2019
Held for rent rental merchandise, net
Rent-A-Center Business$115,698  $131,086  
Preferred Lease715  1,254  
Mexico4,517  6,078  
Total held for rent rental merchandise, net$120,930  $138,418  


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RENT-A-CENTER, INC. AND SUBSIDIARIES
NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS - (Continued)
(Unaudited)
(in thousands)March 31, 2020December 31, 2019
Assets by segment
Rent-A-Center Business$898,795  $953,151  
Preferred Lease334,440  357,859  
Mexico28,086  33,707  
Franchising9,491  11,095  
Total segments1,270,812  1,355,812  
Corporate336,247  226,986  
Total assets$1,607,059  $1,582,798  

Note 1011 - Common Stock and Stock-Based Compensation
In March 2020, our Board of Directors implemented a stock repurchase program, which authorizes the purchase, from time to time, in the open market and privately negotiated transactions, of up to an aggregate of $75 million of Rent-A-Center common stock, superseding our prior authorization. During the three months ended March 31, 2020, the Company repurchased 1,461,177 shares of its common stock for an aggregate purchase price of $26.5 million, which includes shares with an aggregate purchase price of $16.5 million under the March 2020 authorization. NaN shares were repurchased during the three months ending March 31, 2019.
As noted in Note 7 above, in response to COVID-19, we have proactively taken measures to reduce certain cash flow uses, including temporarily suspending additional share repurchases.
We recognized $2.0$3.0 million and $1.1$0.7 million in pre-tax compensation expense related to stock options and restricted stock units during the three months ended June 30,March 31, 2020 and 2019, and 2018, respectively, and $2.7 million and $3.0 million during the six months ended June 30, 2019 and 2018, respectively. During the sixthree months ended June 30, 2019,March 31, 2020, we granted approximately 255,000303,000 stock options, 278,000268,000 market-based performance restricted stock units and 193,000181,000 time-vesting restricted stock units. The stock options granted were valued using a Black-Scholes pricing model with the following assumptions: an expected volatility of 48.28%45.62% to 55.17%51.62%, a risk-free interest rate of 2.30%1.14% to 2.34%1.72%, an expected dividend yield of 4.02% to 4.68%, and an expected term of 3.50 to 5.75 years. The weighted-average exercise price of the options granted during the sixthree months ended June 30, 2019March 31, 2020 was $20.87$7.32 and the weighted-average grant-date fair value was $9.33.$25.74. Performance-based restricted stock units are valued using a Monte Carlo simulation. Time-vesting restricted stock units are valued using the closing price on the trading day immediately preceding the day of the grant. The weighted-average grant date fair value of the market-based performance and time-vesting restricted stock units granted during the sixthree months ended June 30, 2019March 31, 2020 was $15.83$30.24 and $11.42,$25.43, respectively.


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RENT-A-CENTER, INC. AND SUBSIDIARIES
NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS - (Continued)
(Unaudited)

Note 1112 - Contingencies
From time to time, the Company, along with ourits subsidiaries, is party to various legal proceedings and governmental inquiries arising in the ordinary course of business. We reserve for loss contingencies that are both probable and reasonably estimable. We regularly monitor developments related to these legal proceedings and inquiries, and review the adequacy of our legal reserves on a quarterly basis. We do not expect these losses to have a material impact on our condensed consolidated financial statements if and when such losses are incurred.
We are subject to unclaimed property audits by states in the ordinary course of business. The property subject to review in the audit process include unclaimed wages, vendor payments and customer refunds. State escheat laws generally require entities to report and remit abandoned and unclaimed property to the state. Failure to timely report and remit the property can result in assessments that could include interest and penalties, in addition to the payment of the escheat liability itself. We routinely remit escheat payments to states in compliance with applicable escheat laws.
Blair v. Rent-A-Center, Inc. California Attorney General.This matter is The California Attorney General (“CAG”) previously issued an investigative subpoena to the Company seeking information with respect to the Company’s Acceptance Now business practices (now part of the Preferred Lease segment). The request for documents and information was sought in connection with a state-wide class action complaint originally filed onbroader investigation of the rent-to-own industry in California. Since receiving such demand, the Company has cooperated with the CAG in connection with its investigation and made several productions of requested documents. In March 13, 2017 in2020, the Federal District Court for the Northern DistrictCAG put forth proposed settlement terms to address alleged violations of California.California law. The complaint alleges various claims, includingproposed settlement terms include civil penalties, disgorgement of certain revenues, additional training requirements, and recommended changes to Acceptance Now business practices. We believe that our cash sales and total rent to own prices exceed the pricing permitted under the Karnette Rental-Purchase Act. Following a court-ordered mediation on March 28, 2019, we reached an agreement in principle to settle this matter for a total of $13 million, including attorneys’ fees. The settlement is in the documentation process and is subject to approval by the court. We have denied any liability in the settlement and agreed to the settlement in order to avoid additional expensive, time-consuming litigation. We recorded the pre-tax charge for this settlement in the first quarter of 2019.
Vintage Rodeo Parent, LLC, Vintage Rodeo Acquisition, Inc. and Vintage Capital Management, LLC, and B. Riley Financial, Inc. v. Rent-A-Center, Inc. As announced on April 22, 2019, we agreed to settle all litigation with Vintage Capital and B. Riley relating to our termination of the Merger Agreement. In the settlement, we received a payment of $92.5 million in cash in May 2019. The Vintage Settlement was recorded as a pre-tax gain upon receipt.
Velma Russell v. Acceptance Now.This purported class action arising out of calls made by Acceptance Now to customers’ reference (s) was filed on January 29, 2019 in Massachusetts state court. Specifically, plaintiffs seek to certify a class representing any references of customers (within the state of Massachusetts) during the 4 years prior to the filing date that were contacted by Acceptance Now more frequently during a 12 month period than is permitted by Massachusetts state law. The plaintiffsbusiness practices are seeking injunctive relief and statutory damages of $25 per reference which may be tripled to $75 per reference. References are not parties to our consumer arbitration agreement. We operate 12 Acceptance Now locations in Massachusetts. We intend to vigorously defend these claims; however, we cannot assure you that we will be found to have no liability in this matter.
Federal Trade Commission civil investigative demand. In April 2019, along with other rent-to-own companies, we received a civil investigative demand from the Federal Trade Commission ("FTC") seeking information regarding certain transactions involving the purchase and sale of customer lease agreements, and whether such transactions violated the FTC Act. Although we believe such transactions were in compliance with California law and are continuing to discuss resolution of the FTC Act, this inquiry could lead to an enforcement action and/or a consent order, and substantial costs. The Company is in the process of responding to this inquiry from the FTC.


18
17

RENT-A-CENTER, INC. AND SUBSIDIARIES
NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS - (Continued)
(Unaudited)

with the CAG. At this point, while we cannot predict the ultimate outcome, we do not believe any such outcome will have a material impact on the Company.
Note 1213 - Earnings (Loss) Per Common Share
Summarized basic and diluted earnings per common share were calculated as follows:
 Three Months Ended March 31,
(in thousands, except per share data)20202019
Numerator:
Net earnings$49,292  $7,323  
Denominator:
Weighted-average shares outstanding54,774  53,930  
Effect of dilutive stock awards1,378  1,566  
Weighted-average dilutive shares56,152  55,496  
Basic earnings per common share$0.90  $0.14  
Diluted earnings per common share$0.88  $0.13  
Anti-dilutive securities excluded from diluted loss per common share:
Anti-dilutive restricted share units148  —  
Anti-dilutive performance share units519  —  
Anti-dilutive stock options1,357  1,019  
 Three Months Ended June 30, Six Months Ended June 30,
(in thousands, except per share data)2019 2018 2019 2018
Numerator:       
Net earnings (loss)$94,455
 $13,753
 $101,778
 $(6,090)
Denominator:       
Weighted-average shares outstanding54,153
 53,450
 54,042
 53,428
Effect of dilutive stock awards(1)
1,553
 845
 1,559
 
Weighted-average dilutive shares55,706
 54,295
 55,601
 53,428
        
Basic earnings (loss) per common share$1.74
 $0.26
 $1.88
 $(0.11)
Diluted earnings (loss) per common share$1.70
 $0.25
 $1.83
 $(0.11)
Anti-dilutive securities excluded from diluted loss per common share:       
Anti-dilutive restricted share units
 
 
 797
Anti-dilutive performance share units263
 222
 263
 1,172
Anti-dilutive stock options1,107
 2,411
 1,123
 2,801

(1)
19
There was no dilutive effect to the loss per common share for the six months ended June 30, 2018 due to the net loss incurred for respective period.


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RENT-A-CENTER, INC. AND SUBSIDIARIES


Item 2. Management’s Discussion and Analysis of Financial Condition and Results of Operations.
CAUTIONARY NOTE REGARDING FORWARD-LOOKING STATEMENTS
This Quarterly Report on Form 10-Q includes “forward-looking” statements within the meaning of the Private Securities Litigation Reform Act of 1995. Forward-looking statements can be identified by the fact that they do not relate strictly to historical or current facts. They often include words such as “believes,” “expects,” “anticipates,” “estimates,” “intends,” “plans,” “seeks” or words of similar meaning, or future or conditional verbs, such as “will,” “should,” “could,” “may,” “aims,” “intends,” or “projects.”“projects” and includes statements regarding the potential effects of the COVID-19 pandemic on the Company's business, operations, financial performance and prospects. A forward-looking statement is neither a prediction nor a guarantee of future events or circumstances, and those future events or circumstances may not occur. You should not place undue reliance on forward-looking statements, which speak only as of the date of this Quarterly Report on Form 10-Q. These forward-looking statements are based on currently available operating, financial and competitive information and are subject to various risks and uncertainties. Our actual future results and trends may differ materially depending on a variety of factors, including, but not limited to, the risks and uncertainties discussed under “Risk Factors” and “Management’s Discussion and Analysis of Financial Condition and Results of Operations.” Given these risks and uncertainties, you should not rely on forward-looking statements as a prediction of actual results. Any or all of the forward-looking statements contained in this Quarterly Report on Form 10-Q and any other public statement made by us, including by our management, may turn out to be incorrect. We are including this cautionary note to make applicable and take advantage of the safe harbor provisions of the Private Securities Litigation Reform Act of 1995 for forward-looking statements. We expressly disclaim any obligation to update or revise any forward-looking statements, whether as a result of new information, future events, changes in assumptions or otherwise. Factors that could cause or contribute to these differences include, but are not limited to:
the impact of the COVID-19 pandemic and related federal, state, and local government restrictions, including adverse changes in such restrictions further limiting our ability to operate or prolonging their duration, and the potential for a recession resulting from such matters;
the general strength of the economy and other economic conditions affecting consumer preferences and spending;
factors affecting the disposable income available to our current and potential customers;
changes in the unemployment rate;
capital market conditions, including availability of funding sources for us;
changes in our credit ratings;
difficulties encountered in improving the financial and operational performance of our business segments, including our ability to execute our franchise strategy;segments;
risks associated with pricing changes and strategies being deployed in our businesses;
our ability to continue to realize benefits from our initiatives regarding cost-savings and other EBITDA enhancements, efficiencies and working capital improvements;
our ability to continue to effectively operate and execute our strategic initiatives;
failure to manage our store labor and other store expenses;
disruptions caused by the operation of our store information management system;systems;
risks related to our virtual lease-to-own business, including our ability to satisfy all conditions requiredcontinue to develop and successfully completeimplement the acquisition of substantially all the assets and assumptions of certain liabilities of C/C Financial Corp., a Delaware Corporation d/b/a Merchants Preferred ("Merchants Preferred" and the acquisition thereof, the "Merchants Preferred Acquisition");necessary technologies;
our ability to realizeachieve the strategic benefits expected from our recently announced integrated retail preferred offering, Preferred Lease, including our ability to integrate our historic, retail partner business (Acceptance Now) and the Merchants Preferred Acquisition, including achieving expected synergies and operating efficiencies frombusiness under the acquisition;Preferred Lease offering;
our ability to successfully integrate Merchants Preferred's operations which may be more difficult, time-consuming or costly than expected;
operating costs, loss of retail partners and business disruption arising from the Merchants Preferred Aquisition;
the ability to retain certain key employees at Merchants Preferred;
risks related to Merchants Preferred's virtual rent-to-own business;
our transition to more-readily scalable "cloud-based" solutions;
our ability to develop and successfully implement digital or E-commerce capabilities, including mobile applications;
disruptions in our supply chain;
limitations of, or disruptions in, our distribution network;
rapid inflation or deflation in the prices of our products;
our ability to execute and the effectiveness of a store consolidation, including our ability to retain the revenue from customer accounts merged into another store location as a result of a store consolidation;
our available cash flow and our ability to generate sufficient cash flow to paycontinue paying dividends;


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RENT-A-CENTER, INC. AND SUBSIDIARIES


our ability to identify and successfully market products and services that appeal to our customer demographic;
consumer preferences and perceptions of our brand;brands;

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RENT-A-CENTER, INC. AND SUBSIDIARIES

our ability to retain the revenue associated with acquired customer accounts and enhance the performance of acquired stores;
our ability to enter into new and collect on our rental or lease purchase agreements;
changes in the passageenforcement of legislationexisting laws and regulations and the enactment of new laws and regulations adversely affecting the Rent-to-Own industry;our business;
our compliance with applicable statutes or regulations governing our transactions;businesses;
changes in interest rates;
changes in tariff policies;
adverse changes in the economic conditions of the industries, countries or markets that we serve;
information technology and data security costs;
the impact of any breaches in data security or other disturbances to our information technology and other networks and our ability to protect the integrity and security of individually identifiable data of our customers and employees;
changes in estimates relating to self-insurance liabilities and income tax and litigation reserves;
changes in our effective tax rate;
fluctuations in foreign currency exchange rates;
our ability to maintain an effective system of internal controls;
litigation or administrative proceedings to which we are or may be a party to from time to time; and
the other risks detailed from time to time in our reports furnished or filed with the Securities and Exchange Commission.
Additional important factors that could cause our actual results to differ materially from our expectations are discussed under the section “Risk Factors” in our Annual Report on Form 10-K for the year ended December 31, 2018,2019, and elsewhere in this Quarterly Report on Form 10-Q. You should not unduly rely on these forward-looking statements, which speak only as of the date of this Quarterly Report on Form 10-Q. Except as required by law, we are not obligated to publicly release any revisions to these forward-looking statements to reflect events or circumstances occurring after the date of this Quarterly Report on Form 10-Q or to reflect the occurrence of unanticipated events.
Our Business
We are one of the largest rent-to-own operators in North America,a lease-to-own industry leader focused on improving the qualitylives of life for our customers by providing them the opportunity to obtain ownership of the high-quality durable products they need and want such as furniture and accessories, appliances, consumer electronics, appliances,including computers, (including tablets),tablets, and smartphones, and furniture (including accessories),a variety of other products, under flexible rentallease purchase agreements with no long-term obligation. We were incorporated in the State of Delaware in 1986.1986, and our common stock is traded on the Nasdaq Global Select Market under the ticker symbol "RCII."
Our Strategy
Our strategy has threeis focused on growing our business model through emphasis on the following key pillars including optimizinginitiatives:
continuing positive trends in our cost structure, enhancing our value proposition, and franchising.
Optimizing our cost structureRent-A-Center Business segment driven by continuing to capitalize on recent initiatives targeting overhead, supply chain, and other store expenses; in addition to identifying future opportunities to efficiently manage cost within the business.
Enhance our value proposition through targeted pricing strategies acrossaccelerating e-commerce momentum, expanding product categories, aimed atand improving traffic trendsthe customer experience;
generating favorable EBITDA margin and increasing ownership.strong free cash flow to fund strategic priorities and return capital to shareholders; and
Focusexecuting on franchisinglarge market opportunities using a virtual platform via our Preferred Lease offering and e-commerce.
As we pursue our strategy, we may take advantage of merger and acquisition opportunities from time to time that advance our key initiatives, and engage in underperforming markets and stabilizing our brick and mortar footprint.discussions regarding these opportunities, which could include mergers, consolidations or acquisitions or dispositions or other transactions, although there can be no assurance that any such activities will be consummated.
Recent Developments
Merger Termination.COVID-19 Pandemic. On December 18, 2018, we terminated the Merger Agreement with Vintage Capital. On December 21, 2018, Vintage Capital and its affiliates filed a lawsuitBeginning in the Delaware Courtlatter half of Chancery against Rent-A-Center, asserting thatMarch 2020, the Merger Agreement remained in effect, and that Vintage Capital did not owe Rent-A-Center the $126.5 million reverse breakup fee associated with our terminationworldwide spread of the Merger Agreement. On February 11threspiratory disease caused by a novel coronavirus (“COVID-19”) caused significant disruptions to the U.S. and 12th of this year, a trial was held in the Delaware Court of Chancery in connection with the lawsuit brought by Vintage Capital (and joined by B Riley) against Rent-A-Center.world economies. On March 14, 2019,11, 2020, the Delaware CourtWorld Health Organization declared the COVID-19 outbreak a worldwide pandemic. On March 13, 2020, President Trump declared a national state of Chancery ruled that Rent-A-Center validly terminatedemergency for the Merger Agreement. As announced on April 22, 2019, we agreedUnited States. All 50 states and certain other US territories have reported cases of COVID-19, and, in response to settle all litigation with Vintage Capital and B. Riley relatingthe issuance of U.S. federal guidelines to our terminationcontain the spread of the Merger Agreement. In the Vintage Settlement, we received a payment of $92.5 million in cash in late May 2019, of which we retained net pre-tax proceeds of approximately $80 million following payment of all remaining costs, fees and expenses relating to the merger termination.COVID-19 virus, U.S. state


21
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RENT-A-CENTER, INC. AND SUBSIDIARIES


Dividends. On June 27, 2019, we announcedand local jurisdictions have implemented various containment or mitigation measures, including shelter-in-place orders and the temporary closure of non-essential businesses. Economists expect that our Boardthe impact of Directors approved initiation of a quarterly cash dividend of $0.25 per share on our common stock subject to completion of the refinancing of the Company’s existing revolving credit facility and outstanding senior notes, which occurred on August 5, 2019. Although the amount and timing of any dividends are subject to the discretion of our Board of Directors, the first quarterly dividend is expected to be declared in September 2019 and paid in October 2019.
Merchants Preferred Acquisition. On July 15, 2019, we announced that we had entered into an asset purchase agreement to acquire substantially all of the assets and assume certain liabilities of Merchants Preferred, a nationwide virtual rent-to-own provider. The Merchants Preferred Acquisition is expected to close in the third quarter. Total consideration consists of $30 million cash and shares of our common stock with a value equal to $15 million (but in no event fewer than 701,918 shares of our common stock). At closing, the sellers must transfer a minimum of $2 million in cash on hand. The acquisition is valued at approximately $47.5 million, basedCOVID-19 on the closing stock price of the date on which the asset purchase agreement was entered into. We do not expect the impact to 2019 earnings from the acquisition toU.S. economy will be material.
Refinancing Update. On August 5, 2019, we terminated our Prior Revolving Facility and entered into a new $300 million asset based revolving credit facility and a $200 million senior secured term loan facility. In connection with the Refinancing, Rent-A-Center irrevocably deposited $551,019,061.81, the redemption pricesignificant for the 6.625%remainder of 2020 and 4.75% senior notespotentially beyond.
See "Trends and Uncertainties - COVID-19 Pandemic" below and Part II, Item 1A. “Risk Factors” in this Quarterly Report on Form 10-Q for additional discussion of operational impacts to our business and additional risks associated with the trustee, and the indentures were satisfied and discharged. The 6.625% and 4.75% senior notes will be redeemed on August 15, 2019, at a price equal to 100% of their principal amount plus accrued and unpaid interest to, but excluding, the redemption date. As a result, Rent-A-Center and its subsidiary guarantors have been released from their respective obligations under the 6.625% and 4.75% senior notes as of August 5, 2019.COVID-19.
Results of Operations
The following discussion focuses on our results of operations and issues related to our liquidity and capital resources. You should read this discussion in conjunction with the condensed consolidated financial statements and notes thereto for the three months ended March 31, 2020 included elsewhere in Part I, Item I of this Quarterly Report on Form 10-Q.
Trends and Uncertainties
COVID-19 Pandemic
As a result of COVID-19 and related jurisdictional ordinances implemented in the United States beginning in the latter half of March 2020 to contain the spread of COVID-19 or mitigate its effects, a significant number of Preferred Lease retail partner locations were temporarily closed, resulting in the initial closure of approximately 65% of our staffed Preferred Lease locations, which operated within those stores. While the majority of our Rent-A-Center Business stores have remained open, due to government orders in certain jurisdictions, beginning in mid-March 2020, we temporarily shut down all operations at a small number of stores, and approximately 24% of our stores were partially closed. As of the date hereof, approximately 29% of Preferred Lease locations remained temporarily closed and 17% of our Rent-A-Center Business locations remain partially closed. Our partially closed locations have closed showrooms and cannot currently conduct business with walk-in customers; however, they continue to execute new rental-purchase agreements through e-commerce web orders and have transitioned to a contactless curbside service model or to a ship-from-store model, to the extent permitted by local orders. In addition, in response to the negative impacts to our business resulting from COVID-19, we have proactively taken certain measures to reduce operating expenses and cash flow uses, including implementing executive pay reductions, temporarily furloughing certain employees at our store locations and corporate headquarters, reducing store hours in certain locations, renegotiating real estate leases, reducing inventory purchases and capital expenditures, and suspending share repurchases.
While a significant number of our store locations have remained fully operational during this time, and we are beginning to re-open closed locations in both our Preferred Lease and Rent-A-Center Business when and to the extent allowed by applicable jurisdictional ordinances, there are no assurances that we will be able to keep those stores open as governmental responses to the pandemic progress. In addition, while we may also be impacted by the deterioration in worldwide economic conditions, including a significant increase in unemployment rates throughout the United States, which could have a sustained impact on discretionary consumer spending, the lease-to-own model provides credit constrained customers with a viable option to obtain merchandise they may not otherwise be able to obtain through other retailers offering more traditional financing options.
Virtual Business Model
On August 13, 2019, we completed the acquisition of substantially all of the assets of C/C Financial Corp. dba Merchants Preferred ("Merchants Preferred"), a nationwide provider of virtual lease-to-own services, accelerating our growth in the virtual lease-to-own industry. In January 2020, we announced plans for our new integrated retail partner offering under Preferred Lease, which combines our staffed and virtual lease-to-own business models to meet the needs and expectations of both our customers and retail partners. While we believe the acquisition of the Merchants Preferred virtual business model and rollout of our Preferred Lease integrated offering positions us for significant revenue and earnings growth, we are exposed to potential operating margin degradation due to the higher cost of merchandise in our retail partner business and potential for higher merchandise losses.
Cost Savings Initiatives
In 2018, we initiated and executed multiple cost savings initiatives, resulting in reductions in overhead and supply chain costs. While these initiatives have led to significant decreases in operating expenses and corresponding improvement in operating profit on a year-over-year basis in our 2018 and 2019 results of operations, we do not expect to continue to realize cost reduction benefits in future periods at the same annualized rate as past periods.
Overview
The following briefly summarizes certain of our financial information for the three months ended March 31, 2020 as compared to the three months ended March 31, 2019.

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RENT-A-CENTER, INC. AND SUBSIDIARIES

During the first halfthree months of 2019,2020, consolidated revenues decreasedincreased approximately $1.2$5.2 million, primarily driven by refranchisingincreases in same store sales and closuresthe addition of certain Core U.S. stores,the Merchants Preferred virtual solution, partially offset by increased same store sales.refranchising of approximately 60 Rent-A-Center Business corporate stores during the preceding 12 months. Operating profit however, increased approximately $130.3$31.5 million for the sixthree months ended June 30, 2019,March 31, 2020, primarily due to receipt of the Vintage Settlement Proceeds and reductiona decrease in operating expenses related to costs savings initiatives and store closures.other charges.
Revenues in our Core U.S.Rent-A-Center Business segment decreased approximately $12.6$19.1 million for the sixthree months ended June 30, 2019,March 31, 2020, driven primarily due toby the refranchising effortsof approximately 60 Rent-A-Center Business corporate stores as described above and rationalization of the Core U.S.our store base, partially offset by an increase in same store sales. Gross profit as a percentage of revenue increased 1.3%. Operating profit increased $14.6 million for the three months ended March 31, 2020, primarily driven by decreased 1.5%operating expenses.
The Preferred Lease segment revenues increased approximately $19.6 million for the three months ended March 31, 2020, primarily due to our strategy to enhance our value proposition. Operating profit increased $46.3 million for the six months ended June 30, 2019, primarily due to decreases in store labor and other store expenses driven by lower store count and cost savings initiatives.
The Acceptance Now segment revenues decreased approximately $3.1 million foraddition of the six months ended June 30, 2019, primarily due to store closures and partially offset by an increase in same store sales.Merchants Preferred virtual solution. Gross profit as a percent of revenue decreased 1.8%3.0% and operating profit decreased approximately $3.3 million for the three months ended March 31, 2020 primarily due to our strategy to enhance our value proposition.a higher mix of virtual locations, resulting in higher merchandise costs and higher merchandise losses.
The Mexico segment revenues increased by 10.5%1.5% for the sixthree months ended June 30, 2019,March 31, 2020, driving an increase in operatinggross profit of 94.6%2.8%, or $1.3$0.3 million.
Revenues for the Franchising segment increased $12.0$4.5 million for the sixthree months ended June 30, 2019,March 31, 2020, primarily due to an increase in franchise locationshigher store count resulting from the refranchising of approximately 60 Rent-A-Center Business corporate stores as a result ofdescribed above and higher inventory purchases by our refranchising initiative.franchisees.
Cash flow from operations was $185.4$47.4 million for the sixthree months ended June 30, 2019, ending the period with $353.1March 31, 2020. As of March 31, 2020, we held $182.9 million of cash and cash equivalents and no outstanding borrowings under our Prior Revolving Facility.


indebtedness of $362 million.

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RENT-A-CENTER, INC. AND SUBSIDIARIES


The following table is a reference for the discussion that follows.
Three Months Ended
March 31,Change
(dollar amounts in thousands)20202019$%
Revenues
Store
Rentals and fees$568,000  $563,354  $4,646  0.8 %
Merchandise sales101,380  104,470  (3,090) (3.0)%
Installment sales14,747  15,436  (689) (4.5)%
Other722  664  58  8.7 %
Total store revenue684,849  683,924  925  0.1 %
Franchise
Merchandise sales12,437  8,456  3,981  47.1 %
Royalty income and fees4,653  4,314  339  7.9 %
Total revenues701,939  696,694  5,245  0.8 %
Cost of revenues
Store
Cost of rentals and fees165,455  155,372  10,083  6.5 %
Cost of merchandise sold98,757  103,391  (4,634) (4.5)%
Cost of installment sales5,025  4,924  101  2.1 %
Total cost of store revenues269,237  263,687  5,550  2.1 %
Franchise cost of merchandise sold12,524  8,141  4,383  53.8 %
Total cost of revenues281,761  271,828  9,933  3.7 %
Gross profit420,178  424,866  (4,688) (1.1)%
Operating expenses
Store expenses
Labor153,794  161,656  (7,862) (4.9)%
Other store expenses161,718  163,794  (2,076) (1.3)%
General and administrative expenses39,175  32,924  6,251  19.0 %
Depreciation and amortization14,913  15,773  (860) (5.5)%
Other charges1,703  33,370  (31,667) (94.9)%
Total operating expenses371,303  407,517  (36,214) (8.9)%
Operating profit48,875  17,349  31,526  181.7 %
Interest, net4,303  8,515  (4,212) (49.5)%
Earnings before income taxes44,572  8,834  35,738  404.6 %
Income tax expense(4,720) 1,511  (6,231) (412.4)%
Net earnings$49,292  $7,323  $41,969  573.1 %
 Three Months Ended     Six Months Ended    
 June 30, Change June 30, Change
(dollar amounts in thousands)2019 2018 $ % 2019 2018 $ %
Revenues               
Store               
Rentals and fees$551,680
 $562,403
 $(10,723) (1.9)% $1,115,034
 $1,127,117
 $(12,083) (1.1)%
Merchandise sales70,842
 64,990
 5,852
 9.0 % 175,312
 172,346
 2,966
 1.7 %
Installment sales17,270
 17,374
 (104) (0.6)% 32,706
 33,778
 (1,072) (3.2)%
Other1,244
 2,271
 (1,027) (45.2)% 1,908
 4,855
 (2,947) (60.7)%
Total store revenue641,036
 647,038
 (6,002) (0.9)% 1,324,960
 1,338,096
 (13,136) (1.0)%
Franchise               
Merchandise sales10,673
 4,880
 5,793
 118.7 % 19,129
 8,514
 10,615
 124.7 %
Royalty income and fees4,216
 3,812
 404
 10.6 % 8,530
 7,163
 1,367
 19.1 %
Total revenues655,925
 655,730
 195
  % 1,352,619
 1,353,773
 (1,154) (0.1)%
Cost of revenues               
Store               
Cost of rentals and fees155,658
 156,041
 (383) (0.2)% 311,030
 312,136
 (1,106) (0.4)%
Cost of merchandise sold76,034
 65,562
 10,472
 16.0 % 179,425
 161,915
 17,510
 10.8 %
Cost of installment sales5,682
 5,617
 65
 1.2 % 10,606
 10,859
 (253) (2.3)%
Total cost of store revenues237,374
 227,220
 10,154
 4.5 % 501,061
 484,910
 16,151
 3.3 %
Franchise cost of merchandise sold10,480
 4,624
 5,856
 126.6 % 18,621
 7,999
 10,622
 132.8 %
Total cost of revenues247,854
 231,844
 16,010
 6.9 % 519,682
 492,909
 26,773
 5.4 %
Gross profit408,071
 423,886
 (15,815) (3.7)% 832,937
 860,864
 (27,927) (3.2)%
Operating expenses               
Store expenses               
Labor152,899
 164,172
 (11,273) (6.9)% 314,555
 345,246
 (30,691) (8.9)%
Other store expenses149,225
 156,854
 (7,629) (4.9)% 313,019
 342,803
 (29,784) (8.7)%
General and administrative expenses38,534
 41,792
 (3,258) (7.8)% 71,458
 86,662
 (15,204) (17.5)%
Depreciation and amortization15,121
 17,428
 (2,307) (13.2)% 30,894
 35,328
 (4,434) (12.6)%
Other (gains) and charges(77,537) 16,489
 (94,026) (570.2)% (44,167) 33,944
 (78,111) (230.1)%
Total operating expenses278,242
 396,735
 (118,493) (29.9)% 685,759
 843,983
 (158,224) (18.7)%
Operating profit129,829
 27,151
 102,678
 378.2 % 147,178
 16,881
 130,297
 771.9 %
Interest, net8,095
 10,604
 (2,509) (23.7)% 16,610
 21,755
 (5,145) (23.6)%
Earnings (loss) before income taxes121,734
 16,547
 105,187
 635.7 % 130,568
 (4,874) 135,442
 2,778.9 %
Income tax expense27,279
 2,794
 24,485
 876.3 % 28,790
 1,216
 27,574
 2,267.6 %
Net earnings (loss)$94,455
 $13,753
 $80,702
 586.8 % $101,778
 $(6,090) $107,868
 1,771.2 %
Three Months Ended June 30, 2019,March 31, 2020, compared to Three Months Ended June 30, 2018March 31, 2019
Store Revenue. Total store revenue decreasedincreased by $6.0$0.9 million, or 0.9%0.1%, to $641.0$684.8 million for the three months ended June 30, 2019,March 31, 2020, from $647.0$683.9 million for the three months ended June 30, 2018.March 31, 2019. This increase was primarily due to decreasesan increase of approximately $4.6 million and $2.6$19.6 million in the Core U.S. and Acceptance Now segments, respectively, as discussed furtherrevenues in the Preferred Lease segment, performance section below.
Same storepartially offset by a decrease of $19.1 million in revenue is reported on a constant currency basis and generally represents revenue earned in 2,450 locations that were operated by us for 13 months or more, excluding any store that receives a certain level of customer accounts from another store.


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RENT-A-CENTER, INC. AND SUBSIDIARIES


Receiving stores will be eligible for inclusion in the same store sales base in the twenty-fourth full month following the customer account transfers. In addition, due to the severity of the 2017 hurricane impacts, we instituted a change to the same store sales store selection criteria to exclude stores in those geographically impacted regions for 18 months. Same store revenues increased by $26.4 million, or 5.8%, to $479.5 million for the three months ended June 30, 2019, as compared to $453.1 million in 2018. The increase in same store revenues was primarily attributable to an increase in the Core U.S.Rent-A-Center Business segment, as discussed further in the segment performance section "Segment Performance" below.
Cost of Rentals and Fees. Cost of rentals and fees consists primarily of depreciation of rental merchandise. Cost of rentals and fees for the three months ended June 30, 2019, decreasedMarch 31, 2020, increased by $0.3$10.1 million, or 0.2%6.5%, to $155.7$165.5 million as compared to $156.0$155.4 million in 2018.2019. This decreaseincrease in cost of rentals and fees was primarily attributable to a decreasean increase of $4.1$14.0 million in the Core U.SPreferred Lease segment, partially offset by an increasea decrease of $3.3$3.9 million in Acceptance Nowthe Rent-A-Center Business segment. Cost of rentals

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RENT-A-CENTER, INC. AND SUBSIDIARIES

and fees expressed as a percentage of rentals and fees revenue was 28.2%29.1% for the three months ended June 30, 2019,March 31, 2020, as compared to 27.7%27.6% in 2018.2019.
Cost of Merchandise Sold. Cost of merchandise sold increaseddecreased by $10.4$4.6 million, or 16.0%4.5%, to $76.0$98.8 million for the three months ended June 30, 2019,March 31, 2020, from $65.6$103.4 million in 2018,2019, primarily attributable to a decrease of $8.2 million in the Rent-A-Center Business segment, partially offset by an increase of $10.8$3.7 million in the Core U.S.Preferred Lease segment, as discussed further in the segment performance section "Segment Performance" below. The gross margin percent of merchandise sales decreasedincreased to (7.3)%2.6% for the three months ended June 30, 2019,March 31, 2020, from (0.9)%1.0% in 2018.2019.
Gross Profit. Gross profit decreased by $15.8$4.7 million, or 3.7%1.1%, to $408.1$420.2 million for the three months ended June 30, 2019,March 31, 2020, from $423.9$424.9 million in 2018,2019, due primarily to decreases of $11.3 million and $5.7$7.1 million in the Core U.S. and Acceptance Now segments, respectively,Rent-A-Center Business segment, partially offset by an increase of $2.0 million in the Preferred Lease segment, as discussed further in the segment performance section "Segment Performance" below. Gross profit as a percentage of total revenue decreased to 62.2%59.9% for the three months ended June 30, 2019,March 31, 2020, as compared to 64.6%61.0% in 2018.2019.
Store Labor. Store labor decreased by $11.3$7.9 million, or 6.9%4.9%, to $152.9$153.8 million, for the three months ended June 30, 2019,March 31, 2020, as compared to $164.2$161.7 million in 2018,2019, primarily due to a decrease of $12.2$6.4 million in the Core U.S.Rent-A-Center Business segment as a result of a lower Core U.S. store base and costscost savings initiatives.initiatives, in addition to employee furloughs related to COVID-19. Store labor expressed as a percentage of total store revenue was 23.9%22.5% for the three months ended June 30, 2019,March 31, 2020, as compared to 25.4%23.6% in 2018.2019.
Other Store Expenses. Other store expenses decreased by $7.7$2.1 million, or 4.9%1.3%, to $149.2$161.7 million for the three months ended June 30, 2019,March 31, 2020, as compared to $156.9$163.8 million in 2018,2019, primarily due to a decrease of $11.6$8.0 million in the Core U.S.Rent-A-Center Business segment, partially offset by an increase of $2.8$6.6 million in the Acceptance NowPreferred Lease segment. Other store expenses expressed as a percentage of total store revenue were 23.3% for the three months ended June 30, 2019, compared to 24.2% in 2018.
General and Administrative Expenses. General and administrative expenses decreased by $3.3 million, or 7.8%, to $38.5 million for the three months ended June 30, 2019, as compared to $41.8 million in 2018, primarily due to cost savings initiatives. General and administrative expenses expressed as a percentage of total revenue were 5.9% for the three months ended June 30, 2019, compared to 6.4% in 2018.
Other (Gains) and Charges. Other (gains) and charges decreased by $94.0 million, to $(77.5) million for the three months ended June 30, 2019, as compared to $16.5 million in 2018, primarily due to the Vintage Settlement Proceeds and insurance proceeds related to the 2017 hurricanes, partially offset by associated merger termination legal and professional fees, store closures, state tax audit assessments, and cost savings initiatives.
Operating Profit. Operating results increased by $102.6 million, to $129.8 million for the three months ended June 30, 2019, as compared to $27.2 million in 2018, primarily due to the Vintage Settlement Proceeds described above and reduction in operating expenses related to costs savings initiatives and store closures. Operating results expressed as a percentage of total revenue were 19.8% for the three months ended June 30, 2019, compared to 4.1% in 2018. Excluding other (gains) & charges, operating profit was $52.3 million, or 8.0% of revenue for the three months ended June 30, 2019, compared to $43.6 million, or 6.7% of revenue for the comparable period of 2018.
Income Tax Expense. Income tax expense for the three months ended June 30, 2019 was $27.3 million, as compared to $2.8 million in 2018. The effective tax rate was 22.4% for the three months ended June 30, 2019, compared to 16.9% in 2018.
Six Months Ended June 30, 2019, compared to Six Months Ended June 30, 2018
Store Revenue. Total store revenue decreased by $13.1 million, or 1.0%, to $1,325.0 million for the six months ended June 30, 2019, from $1,338.1 million for the three months ended June 30, 2018. This was primarily due to decreases of approximately $12.6 million and $3.1 million in the Core U.S. and Acceptance Now segments, respectively, as discussed further in the segment performance section below.
Same store revenue is reported on a constant currency basis and generally represents revenue earned in 2,627 locations that were operated by us for 13 months or more, excluding any store that receives a certain level of customer accounts from another store (acquisition or merger). Receiving stores will be eligible for inclusion in the same store sales base in the twenty-fourth full month following the customer account transfers. In addition, due to the severity of the 2017 hurricane impacts, we instituted a change to


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RENT-A-CENTER, INC. AND SUBSIDIARIES


the same store sales store selection criteria to exclude stores in those geographically impacted regions for 18 months. Same store revenues increased by $55.0 million, or 6.3%, to $929.1 million for the six months ended June 30, 2019, as compared to $874.1 million in 2018. The increase in same store revenues was primarily attributable to an increase in the Core U.S. segment, as discussed further in the segment performance section below.
Cost of Rentals and Fees. Cost of rentals and fees consists primarily of depreciation of rental merchandise. Cost of rentals and fees for the six months ended June 30, 2019, decreased by $1.1 million, or 0.4%, to $311.0 million as compared to $312.1 million in 2018. This decrease in cost of rentals and fees was primarily attributable to a decrease of $8.4 million in the Core U.S. segment, partially offset by an increase of $6.5 million in the Acceptance Now segment. Cost of rentals and fees expressed as a percentage of rentals and fees revenue increased to 27.9% for the six months ended June 30, 2019 as compared to 27.7% in 2018.
Cost of Merchandise Sold. Cost of merchandise sold increased by $17.5 million, or 10.8%, to $179.4 million for the six months ended June 30, 2019, from $161.9 million in 2018, primarily attributable to an increase of $19.0 million in the Core U.S. segment, as discussed further in the segment performance section below. The gross margin percent of merchandise sales decreased to (2.3)% for the six months ended June 30, 2019, from 6.1% in 2018.
Gross Profit. Gross profit decreased by $28.0 million, or 3.2%, to $832.9 million for the six months ended June 30, 2019, from $860.9 million in 2018, due primarily to decreases of $22.9 million and $8.1 million in the Core U.S. and Acceptance Now segments, respectively, as discussed further in the segment performance section below. Gross profit as a percentage of total revenue decreased to 61.6% for the six months ended June 30, 2019, as compared to 63.6% in 2018.
Store Labor. Store labor decreased by $30.6 million, or 8.9%, to $314.6 million, for the six months ended June 30, 2019, as compared to $345.2 million in 2018, primarily attributable to decreases of $29.2 million and $1.7 million in the Core U.S. and Acceptance Now segments, respectively, as a result of a lower Core U.S. store base and the closure of our Acceptance Now collection centers. Store labor expressed as a percentage of total store revenue was 23.7% for the six months ended June 30, 2019, as compared to 25.8% in 2018.
Other Store Expenses. Other store expenses decreased by $29.8 million, or 8.7%, to $313.0 million for the six months ended June 30, 2019, as compared to $342.8 million in 2018, primarily attributable to a decrease of $32.1 million in the Core U.S. segment, as a result of a lower Core U.S. store base. Other store expenses expressed as a percentage of total store revenue were 23.6% for the sixthree months ended June 30, 2019,March 31, 2020, compared to 25.6%23.9% in 2018.2019.
General and Administrative Expenses. General and administrative expenses decreasedincreased by $15.2$6.3 million, or 17.5%19.0%, to $71.5$39.2 million for the sixthree months ended June 30, 2019,March 31, 2020, as compared to $86.7$32.9 million in 2018,2019, primarily due to cost savings initiatives.Merchants Preferred virtual solution, rent expense related to the sale-leaseback of our corporate headquarters, timing of our annual stock award grants, partially offset by one-time prior year advertising credits recognized for the three months ended March 31, 2019. General and administrative expenses expressed as a percentage of total revenue were 5.3%5.6% for the sixthree months ended June 30, 2019,March 31, 2020, compared to 6.4%4.7% in 2018.2019.
Other (Gains) and Charges. Other (gains) and charges decreased by $78.1$31.7 million, to $(44.2)$1.7 million for the sixthree months ended June 30, 2019,March 31, 2020, as compared to $33.9$33.4 million in 2018.2019. Other gainscharges for the sixthree months ended June 30,March 31, 2020 primarily related to lease impairments and other costs associated with store and other facility closures, and financial impacts related to the COVID-19 pandemic, including temporary store closures and furloughs. Other charges for the three months ended March 31, 2019 primarily related to the Vintage Settlement Proceeds, and insurance proceeds related to the 2017 hurricanes, partially offset by the Blair classreserve of approximately $13.0 million for settlement of a legal action settlement costs, associated merger terminationthat was subsequently paid in November 2019, incremental legal and professional fees store closures, state tax audit assessments,related to the Company's termination of the merger agreement with Vintage Rodeo Parent, LLC and Vintage Rodeo Acquisition, Inc. in December 2018, cost savings initiatives.initiatives and Rent-A-Center Business store closures.
Operating Profit. Operating profitresults increased by $130.3$31.6 million, to $147.2$48.9 million for the sixthree months ended June 30, 2019,March 31, 2020, as compared to $16.9$17.3 million in 2018,2019, primarily due to the Vintage Settlementa decrease in other charges described above and reduction in operating expenses related to costs savings initiatives and store closures.above. Operating profitresults expressed as a percentage of total revenue was 10.9%were 7.0% for the sixthree months ended June 30, 2019,March 31, 2020, compared to 1.2%2.5% in 2018. Excluding other (gains) & charges, operating profit was $103.0 million, or 7.6% of revenue for the six months ended June 30, 2019, compared to $50.8 million, or 3.8% of revenue for the comparable period of 2018.2019.
Income Tax. Income tax (benefit) expense for the sixthree months ended June 30, 2019March 31, 2020 was $28.8$(4.7) million, as compared to $1.2$1.5 million in 2018.2019. Income tax benefit for the three months ended March 31, 2020 was primarily related to the tax benefit of net operating loss carrybacks at a 35% tax rate as a result of changes from the Coronavirus Aid, Relief, and Economic Security Act, enacted on March 27, 2020 (the "CARES Act") in addition to benefits associated with vesting of stock compensation in the first quarter of 2020. The effective tax rate was 22.0%(10.6)% for the sixthree months ended June 30, 2019,March 31, 2020, compared to 24.9%17.1% in 2018.2019.


25
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RENT-A-CENTER, INC. AND SUBSIDIARIES


Segment Performance
Core U.S.Rent-A-Center Business segment
Three Months Ended     Six Months Ended    Three Months Ended
June 30, Change June 30, ChangeMarch 31,Change
(dollar amounts in thousands)2019 2018 $ % 2019 2018 $ %(dollar amounts in thousands)20202019$%
Revenues$451,096
 $455,720
 $(4,624) (1.0)% $925,153
 $937,761
 $(12,608) (1.3)%Revenues$454,965  $474,057  $(19,092) (4.0)%
Gross profit313,871
 325,219
 (11,348) (3.5)% 638,511
 661,460
 (22,949) (3.5)%Gross profit317,558  324,640  (7,082) (2.2)%
Operating profit64,925
 43,527
 21,398
 49.2 % 118,236
 71,914
 46,322
 64.4 %Operating profit67,943  53,311  14,632  27.4 %
Change in same store revenue      5.6 %       5.7 %Change in same store revenue1.7 %
Stores in same store revenue calculation      1,647       1,754
Stores in same store revenue calculation(1)
Stores in same store revenue calculation(1)
1,536  
(1) Same store sales generally represents revenue earned in stores that were operated by us for 13 months or more and are reported on a constant currency basis as a percentage of total revenue earned in stores of the segment during the indicated period. The Company excludes from the same store sales base any store that receives a certain level of customer accounts from closed stores or acquisitions. The receiving store will be eligible for inclusion in the same store sales base in the 24th full month following account transfer. Due to the COVID-19 pandemic, locations in Puerto Rico were excluded starting in March 2020 and will remain excluded for 18 months.
Revenues. The decrease in revenue for the three and six months ended June 30, 2019March 31, 2020 was driven primarily by a decrease in rentals and fees revenue of $10.3$14.4 million and $15.4merchandise sales of $3.9 million, respectively, as compared to 2018.2019. The decrease is primarily due to our refranchising efforts and the rationalization of our Core U.S.Rent-A-Center Business store base, partially offset by increasesan increase in same store sales.
Gross Profit. Gross profit decreased for the three and six months ended June 30, 2019,March 31, 2020, as compared to 2018,2019, primarily due to the decreases in revenue described above, in addition to increases in cost of merchandise sold of $10.8 million and $19.0 million, respectively, related to our strategy to enhance our value proposition changes, partially offset by decreases in costcosts of rentals and fees.fees and cost of merchandise sold. Gross profit as a percentage of segment revenues decreased to 69.6% and 69.0%was 69.8% for the three and six months ended June 30, 2019,March 31, 2020, as compared to 71.4% and 70.5%68.5% for the respective periodsperiod in 2018.2019.
Operating Profit. Operating profit as a percentage of segment revenues was 14.4% and 12.8%14.9% for the three and six months ended June 30, 2019,March 31, 2020, compared to 9.6% and 7.7% for the respective periods11.2% in 2018,2019, primarily due to decreases in store labor and other store expenses of $23.8 million and $61.2 million, respectively.$14.4 million. Declines in store labor and other store expenses were driven primarily by lower store count, and cost savings initiatives, partially offset by higher merchandise losses. Charge-offs in our Core U.S. rent-to-ownRent-A-Center Business lease-to-own stores due to customer stolen merchandise, expressed as a percentage of Core U.S. rent-to-ownRent-A-Center Business lease-to-own revenues, were approximately 3.2% and 3.4%3.9% for the three and six months ended June 30, 2019,March 31, 2020, compared to 3.1%3.7% for the respective periodsperiod in 2018.2019. Charge-offs in our Core U.S. rent-to-ownRent-A-Center Business lease-to-own stores due to other merchandise losses, expressed as a percentage of Core U.S. rent-to-ownRent-A-Center Business lease-to-own revenues, were approximately 1.1% and 1.2% for the three and six months ended June 30, 2019,March 31, 2020, compared to 1.8% and 1.6%1.3% for the respective periodsperiod in 2018.2019. Other merchandise losses include unrepairable and missing merchandise, and loss/damage waiver claims.
Acceptance NowPreferred Lease segment
Three Months Ended     Six Months Ended    Three Months Ended
June 30, Change June 30, ChangeMarch 31,Change
(dollar amounts in thousands)2019 2018 $ % 2019 2018 $ %(dollar amounts in thousands)20202019$%
Revenues$176,389
 $179,011
 $(2,622) (1.5)% $372,911
 $375,997
 $(3,086) (0.8)%Revenues$216,127  $196,522  $19,605  10.0 %
Gross profit80,380
 86,050
 (5,670) (6.6)% 166,708
 174,855
 (8,147) (4.7)%Gross profit88,315  86,328  1,987  2.3 %
Operating profit22,734
 29,157
 (6,423) (22.0)% 44,247
 44,587
 (340) (0.8)%Operating profit18,222  21,513  (3,291) (15.3)%
Change in same store revenue      6.0 %       7.7 %
Stores in same store revenue calculation      695
       765
Revenues. RevenuesThe increase in revenue for the three and six months ended June 30, 2019 decreasedMarch 31, 2020 compared to 2018, driven2019, was primarily by store closures, offset by an increasedue to the addition of the Merchants Preferred virtual solution as a result of the Merchants Preferred acquisition in same store sales.August 2019.
Gross Profit. Gross profit decreasedincreased for the three and six months ended June 30, 2019,March 31, 2020, compared to 2018,2019, primarily due to our strategy to enhance our value proposition.the increase in revenue described above. Gross profit as a percentage of segment revenues decreased to 45.6% and 44.7%40.9% for the three and six months ended June 30, 2019,March 31, 2020, compared to 48.1% and 46.5%43.9% for the respective periodsperiod in 2018.2019.
Operating Profit. Operating profit decreased by 22.0% and 0.8%15.3% for the three and six months ended June 30, 2019, respectively,March 31, 2020, as compared to 2018.2019. The decreasesdecrease in operating profit for the three and six months ended June 30, 2019 wereMarch 31, 2020 was primarily due to increasesan increase in labor andother store expenses. Operating profit as a percentage of segment revenues decreased to 8.4% for the three months ended March 31, 2020, compared to 10.9% for the respective period in 2019. The increase in other store expenses was due to a higher mix of virtual locations, resulting in higher merchandise losses, and increased merchandise losses.investments to support expected revenue growth. Charge-offs in our Acceptance NowPreferred Lease locations due to customer stolen merchandise, expressed as a percentage of revenues, were approximately 9.6% and 9.8%12.2% for the three and sixmonths ended March 31, 2020, compared to 10.0% for the respective period in 2019. Charge-offs in our


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RENT-A-CENTER, INC. AND SUBSIDIARIES


months ended June 30, 2019, compared to 7.7% and 8.2% in 2018. Charge-offs in our Acceptance NowPreferred Lease locations due to other merchandise losses, expressed as a percentage of revenues, were approximately 0.2% and 0.3%0.4% for the three and six months ended June 30, 2019,March 31, 2020, compared to 1.0% and 0.8%0.3% in 2018.2019.
Mexico segment
Three Months Ended
March 31,Change
(dollar amounts in thousands)20202019$%
Revenues$13,546  $13,345  $201  1.5 %
Gross profit9,528  9,269  259  2.8 %
Operating profit967  1,219  (252) (20.7)%
Change in same store revenue7.1 %
Stores in same store revenue calculation(1)
108
 Three Months Ended     Six Months Ended    
 June 30, Change June 30, Change
(dollar amounts in thousands)2019 2018 $ % 2019 2018 $ %
Revenues$13,551
 $12,307
 $1,244
 10.1% $26,896
 $24,338
 $2,558
 10.5%
Gross profit9,411
 8,549
 862
 10.1% 18,680
 16,871
 1,809
 10.7%
Operating profit1,474
 887
 587
 66.2% 2,693
 1,384
 1,309
 94.6%
Change in same store revenue      10.2%       11.6%
Stores in same store revenue calculation      108
       108
1) Same store sales generally represents revenue earned in stores that were operated by us for 13 months or more and are reported on a constant currency basis as a percentage of total revenue earned in stores of the segment during the indicated period. The Company excludes from the same store sales base any store that receives a certain level of customer accounts from closed stores or acquisitions. The receiving store will be eligible for inclusion in the same store sales base in the 24th full month following account transfer.
Revenues. Revenues for the three months ended June 30, 2019March 31, 2020 were positivelynegatively impacted by exchange rate fluctuations of approximately $0.2$0.5 million while revenues for the six months ended June 30, 2019 were minimally impacted by exchange rate fluctuations, as compared to the same periodsperiod in 2018.2019. On a constant currency basis, revenues for the three and six months ended June 30, 2019March 31, 2020 increased approximately $1.0$0.7 million and $2.6 million, respectively.as compared to the same period in 2019.
Gross Profit. Gross profit for the three months ended June 30, 2019March 31, 2020 was positivelynegatively impacted by exchange rate fluctuations of approximately $0.1$0.4 million while gross profit for the six months ended June 30, 2019 was minimally impacted by exchange rate fluctuations, as compared to the same periodsperiod in 2018.2019. On a constant currency basis, gross profit increased by approximately $0.8 million for the three months ended June 30, 2019 and $1.8March 31, 2020 increased by approximately $0.7 million for the six months ended June 30, 2019,as compared to the same period in 2018.2019. Gross profit as a percentage of segment revenues was 69.4% and70.3% for the three months ended March 31, 2020, compared to 69.5% for the three and six months ended June 30, 2019, compared to 69.5% and 69.3% for the respective periodsperiod in 2018.2019.
Operating Profit. Operating profit for the three and six months ended June 30, 2019March 31, 2020 was minimally impacted by exchange rate fluctuations compared to 2018.2019. Operating profit as a percentage of segment revenues increaseddecreased to 10.9% and 10.0%7.1% for the three and six months ended June 30, 2019,March 31, 2020, from 7.2% and 5.7%9.1% for the respective period in 2018, driven primarily by cost savings initiatives.2019.
Franchising segment
Three Months Ended     Six Months Ended    Three Months Ended
June 30, Change June 30, ChangeMarch 31,Change
(dollar amounts in thousands)2019 2018 $ % 2019 2018 $ %(dollar amounts in thousands)20202019$%
Revenues$14,889
 $8,692
 $6,197
 71.3 % $27,659
 $15,677
 $11,982
 76.4%Revenues$17,301  $12,770  $4,531  35.5 %
Gross profit4,409
 4,068
 341
 8.4 % 9,038
 7,678
 1,360
 17.7%Gross profit4,777  4,629  148  3.2 %
Operating profit1,803
 1,909
 (106) (5.6)% 3,581
 3,165
 416
 13.1%Operating profit2,519  1,778  741  41.7 %
Revenues. Revenues increased for the three and six months ended June 30, 2019March 31, 2020 compared to the respective period in 2018,2019, primarily due to an increase in franchise locations as a result of refranchising approximately 60 Rent-A-Center Business corporate stores during the preceding 12 months and higher inventory purchases by our refranchising initiative resulting in higher merchandise sales.franchisees.
Gross Profit. Gross profit as a percentage of segment revenues decreased to 29.6% and 32.7%27.6% for the three and six months ended June 30, 2019, respectively,March 31, 2020, from 46.8% and 49.0%36.2% for the respective periodsperiod in 2018,2019, primarily due to changes in our revenue mix of franchise royalties &and fees and rental merchandise sales, related to the increase in franchise locations described above.
Operating Profit. Operating profit as a percentage of segment revenues decreasedincreased for the three and six months ended June 30, 2019March 31, 2020 to 12.1% and 12.9%14.6%, compared to 22.0% and 20.2%13.9% for the respective periodsperiod in 2018,2019, primarily due to the declinea decrease in gross profit described above.other store operating expenses.
Liquidity and Capital Resources
Overview. For the sixthree months ended June 30, 2019,March 31, 2020, we generated $185.4$47.4 million in operating cash flow, including approximately $80 million of net proceeds from the Vintage Settlement. We had proceeds from the sale of property assets of $13.8 million, and used cashflow. Cash uses in the amountfirst quarter of $5.12020 included $26.5 million for share repurchases, $15.9 million for dividends, and $9.2 million for capital expenditures, endingexpenditures. We ended the six-month periodfirst quarter of 2020 with $353.1$182.9 million of cash and cash equivalents.equivalents and outstanding indebtedness of $362.0 million.


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Analysis of Cash Flow. Cash provided by operating activities increased $42.5decreased $28.4 million to $185.4$47.4 million for the sixthree months ended June 30, 2019,March 31, 2020, from $142.9$75.8 million in 2018.2019. This decrease was primarily attributable to receipt of the Vintage Settlement Proceeds, partially offset by an increase in rental merchandise purchases during the sixthree months ended June 30, 2019March 31, 2020 compared to the same period in 2018.2019 and other net changes in operating assets and liabilities.

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Cash (used in) provided by investing activities increased approximately $11.2 million to $9.5was $(9.0) million for the sixthree months ended June 30, 2019, from $(1.7)March 31, 2020, compared to $6.0 million in 2018,2019, a change of $(15.0) million, primarily due primarily to a decreasean increase in capital expenditures and lower proceeds from store sales.the sale of property assets.
Cash provided by financing activities was $2.4increased $75.6 million to $76.0 million for the sixthree months ended June 30, 2019, compared to $(97.5)March 31, 2020, from $0.4 million in 2018, a change of $99.9 million,2019, primarily driven by proceeds from debt of $198.0 million, partially offset by $75.0 million in debt repayments, of $98.2$26.5 million in share repurchases, and $15.9 million in dividends paid for the first half of 2018.three months ended March 31, 2020.
Liquidity Requirements. Our primary liquidity requirements are for rental merchandise purchases.purchases and other operating expenses. Other capital requirements include expenditures for property assets, including rental expense, debt service, and debt service. Ourdividends. Historically, our primary sourcessource of liquidity havehas been cash provided by operations. In addition, on August 5, 2019, we terminated our Prior Revolving Facility and entered into a new $300 million ABL Credit Facility and a $200 million senior secured term loan facility. Should we require additional funding sources, we have access tomaintain a five-year asset-based revolving credit facility (the "ABL Credit Facility") with commitments of $300 million, provided for under the Asset Based Loan Agreement, entered into on August 5, 2019 (the "ABL Credit Agreement"). We utilize our ABL Credit Facility, which we expect to use, as we did the Prior Revolving Facility for the issuance of letters of credit, as well as to manage normal fluctuations in operational cash flow caused by the timing of cash receipts. In that regard,March 2020, as a precautionary measure in response to negative impacts to our operations stemming from the COVID-19 pandemic, we may from time to time draw funds under thedrew down approximately $118.0 million against our ABL Credit Facility to enhance our financial flexibility and increase our available cash on hand. The proceeds are available to be used for working capital, general corporate purposes. Amounts are drawnand other purposes, as needed due to the timing of cash flows and are generally paid down as cash is generated byneeded.
Although we anticipate our operating activities. We believe cash flow generated from operations will be negatively impacted by the economic effects of COVID-19 and related government restrictions on our operations, we have undertaken certain measures to reduce operating expenses and cash flow uses, including implementing executive pay reductions, temporarily furloughing employees at our store locations and corporate headquarters, reducing store hours in certain locations, renegotiating certain real estate leases, reducing inventory purchases and capital expenditures, and temporarily suspending additional share repurchases.
In addition, we believe the Coronavirus Aid, Relief, and Economic Security Act (the "CARES Act”), which includes modifications to the limitation on business interest expense and net operating loss provisions, deferral of employer payroll taxes to future periods, and other related tax credits, will allow us to lower expenses and maintain capital, in order to help mitigate the negative impacts to revenue and cash flow related to COVID-19. We expect to claim approximately $30 million in federal tax refunds, including $12 million in connection with the CARES Act related to net operating loss carrybacks at a 35% tax rate. In addition, we expect to defer approximately $19 million in employer payroll taxes to future periods.
Taking into consideration our efforts to minimize expenses and benefits from the CARES Act, and based on current assumptions and expectations, we believe the cash flow generated from operations and other sources of liquidity including availability under our ABL Credit Facility will be sufficient to fund our operations duringover the next 12 months.
At May 4, 2020, we had approximately $259.3 million in cash on hand and $48.2 million available under our ABL Credit Agreement at March 31, 2020. In addition, in May 2020, the Rent-A-Center Board of Directors declared a cash dividend of $0.29 per share for the second quarter of 2020, which will be paid on June 1, 2020 to stockholders of record at the close of business on May 18, 2020.
Deferred Taxes. Certain federal tax legislation enacted during the period 2009 to 2017 permitted bonus first-year depreciation deductions ranging from 50% to 100% of the adjusted basis of qualified property placed in service during such years. The depreciation benefits associated with these tax acts are now reversing. The Protecting Americans from Tax Hikes Act of 2015 ("PATH") extended the 50% bonus depreciation to 2015 and through September 26, 2017, when it was updated by the Tax Act. The Tax Act allows 100% bonus depreciation for certain property placed in service between September 27, 2017 and December 31, 2022, at which point it will begin to phase out. The bonus depreciation provided by the Tax Act resulted in an estimated benefit of $174$194 million for us in 2018.2019. We estimate the remaining tax deferral associated with bonus depreciation from the Tax Act isthis act was approximately $207$239 million at December 31, 2018,2019, of which approximately 78%, or $161$189 million, will reverse in 2019,2020, and the majority of the remainder will reverse between 20202021 and 2021.2022.
Merchandise Losses. Merchandise losses consist of the following:
 Three Months Ended March 31,
 (in thousands)20202019
Customer stolen merchandise$46,910  $39,746  
Other merchandise losses (1)
6,091  6,837  
Total merchandise losses$53,001  $46,583  
(1)Other merchandise losses include unrepairable and missing merchandise, and loss/damage waiver claims.

28

 Three Months Ended June 30, Six Months Ended June 30,
 (in thousands)2019 2018 2019 2018
Customer stolen merchandise$33,443
 $29,738
 $73,189
 $64,610
Other merchandise losses (1)
5,467
 9,675
 12,304
 17,854
Total merchandise losses$38,910
 $39,413
 $85,493
 $82,464

(1)
RENT-A-CENTER, INC. AND SUBSIDIARIES

Other merchandise losses include unrepairable and missing merchandise, and loss/damage waiver claims.
Capital Expenditures. We make capital expenditures in order to maintain our existing operations, as well as foracquire new capital assets in new and acquired stores and investmentsinvest in information technology. We spent $5.1$9.2 million and $15.7$2.5 million on capital expenditures during the sixthree months ended June 30,March 31, 2020 and 2019, and 2018, respectively.
Acquisitions and New Location Openings. During the first sixthree months of 2019,2020, we acquired twodid not acquire any new locations andor customer accounts for an aggregate purchase price of approximately $0.1 million in one transaction.accounts.


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The table below summarizes the store location activity for the six-monththree-month period ended June 30, 2019.March 31, 2020 for our Rent-A-Center Business, Mexico and Franchising operating segments.
 Rent-A-Center BusinessMexicoFranchisingTotal
Locations at beginning of period1,973  123  372  2,468  
New location openings—  —  —  —  
Conversions—  —  —  —  
Closed locations
Merged with existing locations(14) —  —  (14) 
Sold or closed with no surviving location(1) —  (2) (3) 
Locations at end of period1,958  123  370  2,451  
 Core U.S. Acceptance Now Staffed Acceptance Now Virtual Mexico Franchising Total
Locations at beginning of period2,158
 1,106
 96
 122
 281
 3,763
New location openings
 81
 8
 
 
 89
Conversions and refranchising(57) (37) 37
 
 57
 
Closed locations           
Merged with existing locations(63) (119) (29) 
 
 (211)
Sold or closed with no surviving location(3) 
 
 
 (4) (7)
Locations at end of period2,035
 1,031
 112
 122
 334
 3,634
Acquired locations closed and accounts merged with existing locations2
 
 
 
 
 2
Total approximate purchase price of acquired stores (in millions)
$0.1
 $
 $
 $
 $
 $0.1

Senior Debt. As discussed in Note 57 to the condensed consolidated financial statements included in Part I, Item I of this Quarterly Report on Form 10-Q, in August 5, 2019, we completed the Refinancingrefinancing of our Prior Revolving Facilityprior revolving facility and, irrevocably deposited the amount necessary to redeemeffective August 5, 2019, redeemed in full our unsecured senior notes using cash on hand and proceeds from our new $300 million revolving credit facilityABL Credit Facility and $200 million from a new term loan facility.under our ABL Credit Agreement. We may use, subject to certain limitations and borrowing availability, $150 million of the new revolving credit facilityunder our ABL Credit Agreement for the issuance of letters of credit, of which $92$88.8 million had been so utilized as of May 4, 2020. The ABL Credit Agreement has a scheduled maturity date of August 5, 2019.2024.
Store Leases. We lease space for all of our Core U.S.Rent-A-Center Business and Mexico stores under operating leases expiring at various times through 2024.2026. In addition, we lease space for certain support facilities under operating leases expiring at various times through 2032. Most of our store leases are five yearfive-year leases and contain renewal options for additional periods ranging from three to five years at rental rates adjusted according to agreed-uponagreed formulas.
Contractual Cash Commitments. The table below summarizes debt, lease and other minimum cash obligations outstanding as of June 30, 2019:March 31, 2020:
 Payments Due by Period
(in thousands)Total20202021-20222023-2024Thereafter
Term Loan(1)
$199,000  $1,500  $4,000  $4,000  $189,500  
ABL Credit Agreement(2)
163,000  —  —  163,000  —  
Operating Leases(3)
320,230  87,829  153,258  55,604  23,539  
Total(4)
$682,230  $89,329  $157,258  $222,604  $213,039  
 Payments Due by Period
(in thousands)Total 2019 2020-2021 2022-2023 Thereafter
6.625% Senior Notes(1)
$321,831
 $9,697
 $312,134
 $
 $
4.75% Senior Notes(2)
273,750
 5,937
 267,813
 
 
Operating Leases306,882
 61,288
 176,528
 63,173
 5,893
Total(3)(4)
$902,463
 $76,922
 $756,475
 $63,173
 $5,893
(1)Does not include interest payments. Our Term Loan bears interest at varying rates equal to the Eurodollar rate plus 4.50%. The Eurodollar rate on our Term Loan at March 31, 2020, was 5.44%.
(2)Does not include interest payments. Our ABL Credit Agreement bears interest at varying rates equal to the Eurodollar rate plus 1.50% to 2.00%. The weighted average Eurodollar rate on our ABL Credit Agreement at March 31, 2020, was 2.50%.
(3)Does not reflect rent abatements of approximately $2.3 million received in connection with renegotiated lease agreements subsequent to March 31, 2020 in response to store operation impacts stemming from COVID-19.
(4)As of March 31, 2020, we have recorded $23.4 million in uncertain tax positions. Because of the uncertainty of the amounts to be ultimately paid as well as the timing of such payments, uncertain tax positions are not reflected in the contractual obligations table.
(1)
Includes interest payments of $9.7 million on each May 15 and November 15 of each year.
(2)
Includes interest payments of $5.9 million on each May 1 and November 1 of each year.
(3)
As of June 30, 2019, we have recorded $35.6 million in uncertain tax positions. Because of the uncertainty of the amounts to be ultimately paid as well as the timing of such payments, uncertain tax positions are not reflected in the contractual obligations table.
(4)
On July 15, 2019, Rent-A-Center instructed the trustee under the indentures governing the 6.625% and 4.75% senior notes to issue a conditional notice of full redemption to the holders of the outstanding 6.625% and 4.75% senior notes. On August 5, 2019, in connection with the Refinancing, Rent-A-Center irrevocably deposited the redemption price for the 6.625% and 4.75% senior notes with the trustee, and the indentures were satisfied and discharged. The 6.625% and 4.75% senior notes will be redeemed on August 15, 2019, at a price equal to 100% of their principal amount plus accrued and unpaid interest to, but excluding, the redemption date. As a result, Rent-A-Center and its subsidiary guarantors have been released from their respective obligations under the 6.625% and 4.75% senior notes as of August 5, 2019.
Seasonality. Our revenue mix is moderately seasonal, with the first quarter of each fiscal year generally providing higher merchandise sales than any other quarter during a fiscal year. Generally, our customers will more frequently exercise the early purchase option on their existing rental purchase agreements or purchase pre-leased merchandise off the showroom floor during the first quarter of each fiscal year, primarily due to the receipt of federal income tax refunds. Furthermore, we tend to experience slower growth in the number of rental purchase agreements in the third quarter of each fiscal year when compared to other quarters throughout the year. We expect these trends to continue in the future.

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New Accounting Pronouncements
In June 2016,December 2019, the FASB issued ASU 2016-13,2019-12, Financial Instruments—Credit LossesIncome Taxes (Topic 326)740): Measurement of Credit Losses on Financial Instruments,Simplifying the Accounting for Income Taxes, which requires immediate recognition of estimated current expected credit losses, rather than recognition when incurred.is intended to simplify various aspects related to accounting for income taxes. The standard removes certain exceptions to the general principles in Topic 740 and also clarifies and amends existing guidance to improve consistent application. The adoption of ASU 2016-132019-12 will be required for us beginning January 1, 2020, with early adoption permitted. Adoption is required using a modified retrospective approach with a cumulative-effect adjustment to retained earnings in the year of adoption.2021. We are currently in the process of determining the impact the adoption ofdo not believe this ASU will have on our installment notes receivables. We do not expect to early adopt this ASU.


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In January 2017, the FASB issued ASU 2017-04, Intangibles - Goodwill and Other (Topic 350): Simplifying the Test for Goodwill Impairment, which simplifies the subsequent measurement of goodwill by eliminating the hypothetical purchase price allocation and instead using the difference between the carrying amount and the fair value of the reporting unit. The adoption of ASU 2017-04 will be required for us on a prospective basis beginning January 1, 2020, with early adoption permitted. We are currently determining whatmaterial impact the adoption of this ASU will have on our financial statements upon adoption.
In August 2018, the FASB issued ASU 2018-13, Fair Value Measurement (Topic 820): Disclosure Framework - Changes to the Disclosure Requirements for Fair Value Measurement, which removes, modifies, and adds certain disclosure requirements in ASC 820, to improve the effectiveness of the fair value measurement disclosures. The adoption of ASU 2018-13 will be required for us beginning January 1, 2020, with early adoption permitted. We are currently in the process of determining the impact the adoption of this ASU will have on our financial statements. We do not anticipate early adopting this ASU.
In August 2018, the FASB issued ASU 2018-15, Intangibles - Goodwill and Other - Internal-Use Software (Subtopic 350-40); Customer's Accounting for Implementation Costs Incurred in a Cloud Computing Arrangement, which requires implementation costs incurred by customers in cloud computing arrangements (CCAs) to be deferred and recognized over the term of the arrangement, if those costs would be capitalized by the customer in a software licensing agreement under the internal-use software guidance in ASC 350-40. The adoption of ASU 2018-15 will be required for us beginning January 1, 2020, with early adoption permitted. We are currently in the process of determining our adoption date and what impact the adoption of this ASU will have on our financial statements.
From time to time, new accounting pronouncements are issued by the FASB or other standards setting bodies that we adopt as of the specified effective date. Unless otherwise discussed, we believe the impact of any other recently issued standards that are not yet effective are either not applicable to us at this time or will not have a material impact on our consolidated financial statements upon adoption.
Item 3. Quantitative and Qualitative Disclosures About Market Risk.
Interest Rate Sensitivity
As of June 30, 2019,March 31, 2020, we had $292.7$199.0 million in senior notes outstanding under our term loan credit agreement and $163.0 million outstanding under our ABL Credit Agreement, each at a fixed interest rates indexed to the Eurodollar rate of 6.625%, and $250.0 million in senior notes outstanding at a fixed interest rate of 4.75%. Theor the prime rate. Carrying value approximates fair value of the 6.625% senior notes, based on the closing price at June 30, 2019, was $292.7 million. The fair value of the 4.75% senior notes, based on the closing price at June 30, 2019, was $248.8 million. The outstanding senior notes will be redeemed on August 15, 2019, at a price equal to 100% of their principal amount plus accrued and unpaid interest to, but excluding, the redemption date. As a result, Rent-A-Center and its subsidiary guarantors have been released from their respective obligations under the 6.625% and 4.75% senior notes as of August 5, 2019.for this indebtedness.
Market Risk
Market risk is the potential change in an instrument’s value caused by fluctuations in interest rates. Our primary market risk exposure is fluctuations in interest rates. Monitoring and managing this risk is a continual process carried out by our senior management. We manage our market risk based on an ongoing assessment of trends in interest rates and economic developments, giving consideration to possible effects on both total return and reported earnings. As a result of such assessment, we may enter into swap contracts or other interest rate protection agreements from time to time to mitigate this risk.
Interest Rate Risk
InterestWe have outstanding debt with variable interest rates on borrowings under our Credit Agreement are variable, indexed to prime or Eurodollar rates that exposeexposes us to the risk of increased interest costs if interest rates rise. As of June 30, 2019,March 31, 2020, we have not entered into any interest rate swap agreements. Based on our overall interest rate exposure at August 5, 2019,March 31, 2020, a hypothetical 1.0% increase or decrease in market interest rates would have the effect of causing a $2.8$3.7 million additional annualized pre-tax charge or credit to our consolidated statement of operations.
Foreign Currency Translation
We are exposed to market risk from foreign exchange rate fluctuations of the Mexican peso to the U.S. dollar as the financial position and operating results of our stores in Mexico are translated into U.S. dollars for consolidation. Resulting translation adjustments are recorded as a separate component of stockholders’ equity.


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RENT-A-CENTER, INC. AND SUBSIDIARIES


Item 4. Controls and Procedures.
Disclosure controls and procedures. In accordance with Rule 13a-15(b) under the Securities Exchange Act of 1934, an evaluation was performed under the supervision and with the participation of our management, including our Chief Executive Officer and Chief Financial Officer, of the effectiveness of the design and operation of our disclosure controls and procedures (as defined in Rules 13a–15(e) and 15d–15(e) under the Securities Exchange Act of 1934) as of the end of the period covered by this Quarterly Report on Form 10-Q. Based on this evaluation, our management, including our Chief Executive Officer and our Chief Financial Officer, concluded that, as of June 30, 2019,March 31, 2020, our disclosure controls and procedures (as defined in Rules 13a–15(e) and 15d–15(e) under the Securities Exchange Act of 1934) were effective.
Changes in internal controls over financial reporting. For the quarter ended June 30, 2019,March 31, 2020, there have been no changes in our internal control over financial reporting (as defined in Rule 13a-15(f) under the Securities Exchange Act of 1934) that, in the aggregate, have materially affected, or are reasonably likely to materially affect, our internal control over financial reporting.


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RENT-A-CENTER, INC. AND SUBSIDIARIES


PART II – Other Information
Item 1. Legal Proceedings
Blair v. Rent-A-Center, Inc. California Attorney General.This matter is The California Attorney General (“CAG”) previously issued an investigative subpoena to the Company seeking information with respect to the Company’s Acceptance Now business practices (now part of the Preferred

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RENT-A-CENTER, INC. AND SUBSIDIARIES

Lease segment). The request for documents and information was sought in connection with a state-wide class action complaint originally filed onbroader investigation of the rent-to-own industry in California. Since receiving such demand, the Company has cooperated with the CAG in connection with its investigation and made several productions of requested documents. In March 13, 2017 in2020, the Federal District Court for the Northern DistrictCAG put forth proposed settlement terms to address alleged violations of California.California law. The complaint alleges various claims, includingproposed settlement terms include civil penalties, disgorgement of certain revenues, additional training requirements, and recommended changes to Acceptance Now business practices. We believe that our cash sales and total rent to own prices exceed the pricing permitted under the Karnette Rental-Purchase Act. Following a court-ordered mediation on March 28, 2019, we reached an agreement in principle to settle this matter for a total of $13 million, including attorneys’ fees. The settlement is in the documentation process and is subject to approval by the court. We have denied any liability in the settlement and agreed to the settlement in order to avoid additional expensive, time-consuming litigation. We recorded the impact of this settlement in the first quarter of 2019.
Vintage Rodeo Parent, LLC, Vintage Rodeo Acquisition, Inc. and Vintage Capital Management, LLC, and B. Riley Financial, Inc. v. Rent-A-Center, Inc. As announced on April 22, 2019, we agreed to settle all litigation with Vintage Capital and B. Riley relating to our termination of the Merger Agreement. In the Vintage Settlement, we received a payment of $92.5 million in cash in May 2019. The Vintage Settlement was recorded as a pre-tax gain upon receipt.
Velma Russell v. Acceptance Now.This purported class action arising out of calls made by Acceptance Now to customers’ reference (s) was filed on January 29, 2019 in Massachusetts state court. Specifically, plaintiffs seek to certify a class representing any references of customers (within the state of Massachusetts) during the 4 years prior to the filing date that were contacted by Acceptance Now more frequently during a 12 month period than is permitted by Massachusetts state law. The plaintiffsbusiness practices are seeking injunctive relief and statutory damages of $25 per reference which may be tripled to $75 per reference. References are not parties to our consumer arbitration agreement.
We operate 12 Acceptance Now locations in Massachusetts. We intend to vigorously defend these claims; however, we cannot assure you that we will be found to have no liability in this matter.
Federal Trade Commission civil investigative demand. In April 2019, along with other rent to own companies, we received a civil investigative demand from the Federal Trade Commission ("FTC") seeking information regarding certain transactions involving the purchase and sale of customer lease agreements, and whether such transactions violated the FTC Act. Although we believe such transactions were in compliance with California law and are continuing to discuss resolution of the FTC Act,inquiry with the CAG. At this inquiry could lead to an enforcement action and/orpoint, while we cannot predict the ultimate outcome, we do not believe any such outcome will have a consent order, and substantial costs. The Company is inmaterial impact on the process of responding to this inquiry from the FTC.Company.
Item 1A. Risk Factors
ThereExcept for the risk factor set forth below, there have been no material changes to the risk factors disclosed in Item 1A of Part 1, "Risk Factors," inFactors" of our Annual Report on Form 10-K for the year ended December 31, 2018, except2019.
The recent novel coronavirus (COVID-19) global pandemic has had and is expected to continue to have an adverse effect on our business, financial condition and results of operations.
In March 2020, the World Health Organization declared COVID-19 a global pandemic, and governmental authorities around the world have implemented measures to reduce the spread of COVID-19. These measures have adversely affected workforces, customers, consumer sentiment, economies, and financial markets and, along with decreased consumer spending, have led to an economic downturn in many markets. Numerous state and local jurisdictions have imposed shelter-in-place orders, quarantines, executive orders and other similar types of restrictions for their residents to control the spread of COVID-19 or mitigate its effects. Such orders or restrictions have resulted in temporary operational shutdowns for non-essential businesses; imposed limitations on hours of operations and the number of people allowed in stores or warehouses; implemented requirements on sanitation and social distancing practices; enacted certain work stoppages, slowdowns or delays; and imposed certain travel restrictions and cancellations of large scale events. These restrictions have resulted in negative impacts to the U.S. economy and our operations.
As a result of COVID-19 and related jurisdictional ordinances implemented in the United States beginning in the latter half of March 2020 to contain the spread of COVID-19 or mitigate its effects, a significant number of Preferred Lease retail partner locations were temporarily closed, resulting in the initial closure of approximately 65% of our staffed Preferred Lease locations, which operated within those stores. While the majority of our Rent-A-Center Business stores have remained open, due to government orders in certain jurisdictions, beginning in mid-March 2020, we temporarily shut down all operations at a small number of stores, and approximately 24% of our stores were partially closed. As of the date hereof, approximately 29% of Preferred Lease locations remained temporarily closed and 17% of our Rent-A-Center Business locations remain partially closed. Our partially closed locations have closed showrooms and cannot currently conduct business with walk-in customers; however, they continue to execute new rental-purchase agreements through e-commerce web orders and have transitioned to a contactless curbside service model or to a ship-from-store model, to the extent permitted by local orders. As a result of these store closures and operational restrictions, we require a smaller workforce to execute the critical activities of our business during this time, and have therefore furloughed some of our store employees. In addition, in response to the negative impacts to our business resulting from COVID-19, we have proactively taken certain measures to reduce operating expenses and cash flow uses, including implementing executive pay reductions, temporarily furloughing certain employees at our store locations, and corporate headquarters, reducing store hours in certain locations, renegotiating real estate leases, reducing inventory purchases and capital expenditures, and suspending share repurchases.
While a significant number of our store locations have remained fully operational during this time, and we are beginning to re-open closed locations in both our Preferred Lease and Rent-A-Center Business when and to the extent allowed by applicable jurisdictional ordinances, there are no assurances that we completedwill be able to keep those stores open as governmental responses to the Refinancing.pandemic progress. As a result, we are unable to accurately predict the impact that COVID-19 will have on our operations going forward, due to the uncertain duration of the pandemic, future governmental restrictions that might be imposed in response to the pandemic, and related uncertainties dictated by the length of time that these business disruptions continue. In addition, we expect to be impacted by the deterioration in worldwide economic conditions, which could have a sustained impact on discretionary consumer spending. Furthermore, deteriorating global economic conditions have created a challenging environment in capital markets and created uncertainty regarding the availability of credit. The combination of reduced consumer spending and volatile credit markets could adversely impact our liquidity. As noted above, we have suspended share repurchases to preserve capital and liquidity in order to support our customers, clients and employees. While it is premature to accurately predict the full impact of these developments, we expect our business, financial results and condition in 2020 to be adversely impacted by the various effects caused by this pandemic.

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RENT-A-CENTER, INC. AND SUBSIDIARIES

Item 2. Unregistered Sales of Equity Securities and Use of Proceeds
None.The following table presents information with respect to purchases of common stock the Company made during the three months ended March 31, 2020:
PeriodTotal Number of Shares PurchasedAverage Price Paid per ShareTotal number of shares purchased as part of publicly announced plans or programs
Maximum dollar value that may yet be purchased under the program (in millions)
February 1, 2020 - February 29, 2020397,790  $25.14  397,790  NM  
March 1, 2020 - March 31, 20201,063,387  $15.52  1,063,387  $58.5  
In March 2020, our Board of Directors implemented a stock repurchase program, which authorizes the purchase, from time to time, in the open market and privately negotiated transactions, of up to an aggregate of $75 million of Rent-A-Center common stock, superseding our prior authorization. In response to the negative impacts to our business resulting from COVID-19, we have proactively taken measures to reduce certain cash flow uses, including temporarily suspending additional share repurchases.
Item 3. Defaults Upon Senior Securities
None.
Item 4. Mine Safety Disclosures
Not applicable.
Item 5. Other Information
On August 5, 2019 (the “Closing Date”), we entered into (i) a Term Loan Credit Agreement (the “Term Loan Credit Agreement”) providing for a seven-year $200 million senior secured term loan facility, among the Company, the several lenders from time to time party thereto and JPMorgan Chase Bank, N.A., as administrative agent, and (ii) an ABL Credit Agreement (the “ABL Credit Agreement” and, together with the Term Loan Credit Agreement, the “Credit Agreements”) providing a five-year asset-based revolving credit facility (the “ABL Credit Facility”) with commitments of $300 million, among the Company, the several lenders from time to time party thereto and JPMorgan Chase Bank, N.A., as administrative agent.None.
On the Closing Date, the Company borrowed the full $200 million of initial term loans available under the Term Loan Credit Agreement and drew $80 million under its ABL Credit Agreement. The proceeds of the borrowings on the Closing Date were used (i) to prepay in full and terminate commitments under the Company’s existing Credit Agreement, dated as of March 19, 2014 (as amended prior to the date of the refinancing), among the Company, the several lenders from time to time party thereto and JPMorgan Chase Bank, N.A., (ii) to satisfy and discharge the Company’s (x) 6.625% Senior Notes due 2020 (the “6.625% Notes”), issued


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under the Company’s Indenture, dated as of November 2, 2010, among the Company, the guarantors party thereto and The Bank of New York Mellon Trust Company, N.A., as trustee, and (y) 4.75% Senior Notes due 2021 (the “4.75% Notes” and, together with the 6.625% Notes, the “Notes”), issued under the Company’s Indenture, dated as of May 2, 2013, among the Company, the guarantors party thereto and The Bank of New York Mellon Trust Company, N.A., as trustee, and (iii) for general corporate purposes. On August 15, 2019, all issued and outstanding Notes will be redeemed pursuant to the terms thereof.
Term Loan Credit Agreement
The Term Loan Credit Agreement will mature on August 5, 2026. The Term Loan Credit Agreement will amortize in equal quarterly installments at a rate of 1.00% per annum of the original principal amount thereof, with the remaining balance due at final maturity. Interest on the Term Loan Credit Agreement will accrue at the Eurodollar rate plus an applicable margin equal to 4.50%.
The Term Loan Credit Agreement permits the Company to prepay the term loans, in whole or in part, without penalty on or after the six-month anniversary of the Closing Date. It also permits the Company to incur incremental term loans in an aggregate amount equal to $150 million plus the amount of voluntary prepayments of the term loans and an unlimited amount subject to a pro forma consolidated senior secured leverage ratio of not greater than 2.00 to 1.00, subject to certain other conditions.
The obligations under the Term Loan Credit Agreement are guaranteed certain of the Company’s subsidiaries. The Term Loan Credit Agreement and the guarantees are secured on a first-priority basis by substantially all of the tangible and intangible assets of the Company and the guarantors, other than collateral subject to a first-priority lien under the ABL Credit Agreement, consisting of, among other things, accounts receivable, inventory and bank accounts (and funds on deposit therein), in which the Term Loan Credit Agreement and the guarantees have a second-priority security interest, in each case, subject to certain exceptions.
The Term Loan Credit Agreement contains covenants that are usual and customary for facilities and transactions of this type and that, among other things, restrict the ability of the Company and its restricted subsidiaries to:
create certain liens and enter into certain sale and lease-back transactions;
create, assume, incur or guarantee certain indebtedness;
pay dividends or make other distributions on, or repurchase or redeem, the Company’s capital stock or certain other debt;
make other restricted payments; and
consolidate or merge with, or convey, transfer or lease all or substantially all of the Company’s and its restricted subsidiaries’ assets, to another person.
These covenants are subject to a number of other limitations and exceptions set forth in the Term Loan Credit Agreement.
The Term Loan Credit Agreement provides for customary events of default, including, but not limited to, failure to pay principal and interest, failure to comply with covenants, agreements or conditions, and certain events of bankruptcy or insolvency involving the Company and its significant subsidiaries.
ABL Credit Agreement
The ABL Credit Facility will mature on August 5, 2024. The Borrowers may borrow only up to the lesser of the level of the then-current borrowing base and the committed maximum borrowing capacity of $300 million. Interest is payable on the ABL Credit Facility at a fluctuating rate of interest determined by reference to the Eurodollar rate plus an applicable margin of 1.50% to 2.00%. A commitment fee equal to 0.250% to 0.375% of the unused portion of the ABL Credit Facility fluctuates dependent upon average utilization for the prior month as defined by a pricing grid included in the ABL Credit Agreement.
Letters of credit are limited to the lesser of (x) $150 million, subject to certain limitations, and (y) the aggregate unused availability then in effect.
Subject to certain conditions, the ABL Credit Facility may be expanded by up to $100 million in additional commitments, subject to a pro forma fixed charge coverage ratio being greater than 1.10 to 1.00.
The obligations under the ABL Credit Agreement are guaranteed by the Company and certain of the Company’s subsidiaries. The ABL Credit Agreement and the guarantees are secured on a first-priority basis on all accounts receivable, inventory and bank accounts (and funds on deposit therein) of the Company and the guarantors and a second-priority basis on all of the tangible and intangible assets (second in priority to the liens securing the Term Loan Credit Agreement) of such persons, in each case, subject to certain exceptions.
The ABL Credit Agreement contains covenants that are usual and customary for facilities and transactions of this type and are substantially the same as covenants in the Term Loan Credit Agreement. The ABL Credit Facility also requires the maintenance of a Consolidated Fixed Charge Coverage Ratio (as defined in the ABL Credit Agreement) of 1.10 to 1.00 at the end of each fiscal


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RENT-A-CENTER, INC. AND SUBSIDIARIES


quarter when either (i) certain specified events of default have occurred and are continuing or (ii) availability is less than or equal to the greater of $33.75 million and 15% of the line cap then in effect.
The ABL Credit Agreement provides for customary events of default that are substantially the same as events of default in the Term Loan Credit Agreement.


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RENT-A-CENTER, INC. AND SUBSIDIARIES


Item 6. Exhibits.
Exhibit No.Description
Exhibit No.Description
2.13.1
2.2
3.1
3.2
3.3
3.4
4.1
4.2
4.3
4.4
10.1†
10.2
10.3†
10.4†
10.5†
10.6†


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RENT-A-CENTER, INC. AND SUBSIDIARIES


10.7†10.1
10.8†
10.9†
10.10†
10.11†
10.12†
10.13†
10.14†
10.15†
10.16†
10.17†
10.18†
10.19†
10.20†
10.21†
10.22
10.23†
10.24
10.25


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RENT-A-CENTER, INC. AND SUBSIDIARIES


10.2631.1*
10.27
10.28
10.29
10.30†
10.31†
10.32†
10.33
10.34
10.35
10.36
10.37
10.38
10.39
10.40


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RENT-A-CENTER, INC. AND SUBSIDIARIES


10.41
10.42*(1)
10.43*(1)
10.44*(1)
10.45*(1)
18.1
21.1
31.1*
31.2*
32.1*
32.2*
101.INS*XBRL Instance Document - The instance document does not appear in the interactive data files because its XBRL tags are embedded within the inline XBRL document
101.SCH*XBRL Taxonomy Extension Schema Document
101.CAL*XBRL Taxonomy Extension Calculation Linkbase Document
101.DEF*XBRL Taxonomy Extension Definition Linkbase Document
101.LAB*XBRL Taxonomy Extension Label Linkbase Document
101.PRE*XBRL Taxonomy Extension Presentation Linkbase Document
104*Management contract or compensatory plan or arrangement.
*Filed herewith.
(1)
Schedules and similar attachments have been omitted pursuant to Item 601(a)(5) of Regulation S-K. The registrant hereby undertakes to furnish copies of such omitted materials supplementally upon request byCover page Interactive Data File (embedded within the SEC.inline XBRL document contained in Exhibit 101)

*Filed herewith.


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RENT-A-CENTER, INC. AND SUBSIDIARIES


SIGNATURESSIGNATURE
Pursuant to the requirements of Section 13 or 15(d) of the Securities Exchange Act of 1934, the registrant has duly caused this report to be signed on its behalf by the undersigned, thereunto duly authorized.
RENT-A-CENTER, INC.
RENT-A-CENTER, INC.
By:
/S/    MAUREEN B. SHORT      
Maureen B. Short
EVP, Chief Financial Officer
Date: August 8, 2019May 11, 2020





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