UNITED STATES
SECURITIES AND EXCHANGE COMMISSION
Washington, D.C. 20549
 
FORM 10-Q
 
   
(Mark One)  
[X]
 QUARTERLY REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934
  For the quarterly period ended OctoberJanuary 31, 20102011
  
OR
[  ] TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934
  For the transition period from          to          
 
 
Commission file number 1-6089
 
(H & R BLOCK LOGO)
 
H&R Block, Inc.
(Exact name of registrant as specified in its charter)
 
   
MISSOURI
(State or other jurisdiction of
incorporation or organization)
 44-0607856
(I.R.S. Employer
Identification No.)
 
One H&R Block Way
Kansas City, Missouri 64105
(Address of principal executive offices, including zip code)
 
(816) 854-3000
(Registrant’s telephone number, including area code)
 
Indicate by check mark whether the registrant (1) has filed all reports required to be filed by Section 13 or 15(d) of the Securities Exchange Act of 1934 during the preceding 12 months (or for such shorter period that the registrant was required to file such reports), and (2) has been subject to such filing requirements for the past 90 days.
 
Yes   Ö    No        
 
Indicate by check mark whether the registrant has submitted electronically and posted on its corporate Web site, if any, every Interactive Data File required to be submitted and posted pursuant to Rule 405 ofRegulation S-T (§ 232.405 of this chapter) during the preceding 12 months (or for such shorter period that the registrant was required to submit and post such files). Yes   Ö    No        
 
Indicate by check mark whether the registrant is a large accelerated filer, an accelerated filer, a non-accelerated filer, or a smaller reporting company. See the definitions of “large accelerated filer,” “accelerated filer” and “smaller reporting company” in RuleRule 12b-2 of the Exchange Act. (Check one):
 
       
Large accelerated filer Ö 
 Accelerated filer      Non-accelerated filer       Smaller reporting company     
   
  (Do not check if a smaller reporting company)
 
Indicate by check mark whether the registrant is a shell company (as defined inRule 12b-2 of the Exchange Act). Yes          No   Ö  
 
The number of shares outstanding of the registrant’s Common Stock, without par value, at the close of business on November 30, 2010February 28, 2011 was 305,110,195305,250,229 shares.


 

 
(H & R BLOCK LOGO)
 
Form 10-Q for the Period Ended OctoberJanuary 31, 20102011
 
 
Table of Contents
 
       
    Page
 
PART I Financial Information    
      
   1 
      
    2 
      
    3 
      
    4 
      
   2428 
      
   3135 
      
   3135 
      
PART II Other Information    
      
   3136 
      
   3439 
      
   3540 
      
   3540 
    
  3641 
 
EX-10.2
 EX-31.1
 EX-31.2
 EX-32.1
 EX-32.2
 EX-101 INSTANCE DOCUMENT
 EX-101 SCHEMA DOCUMENT
 EX-101 CALCULATION LINKBASE DOCUMENT
 EX-101 LABELS LINKBASE DOCUMENT
 EX-101 PRESENTATION LINKBASE DOCUMENT
 EX-101 DEFINITION LINKBASE DOCUMENT


 
(H & R BLOCK LOGO)
 
 
CONDENSED CONSOLIDATED BALANCE SHEETS  (amounts in 000s, except share and per share amounts)
 
                
 October 31, 2010 April 30, 2010  January 31, 2011 April 30, 2010 
  
 (Unaudited)    (Unaudited)   
ASSETS
                
Cash and cash equivalents $959,746  $1,804,045  $1,465,690  $1,804,045 
Cash and cash equivalents – restricted  35,473   34,350   36,113   34,350 
Receivables, less allowance for doubtful accounts of $115,505 and $112,475  416,333   517,986 
Receivables, less allowance for doubtful accounts of $125,561 and $112,475  1,371,152   517,986 
Prepaid expenses and other current assets  324,014   292,655   401,106   292,655 
          
Total current assets  1,735,566   2,649,036   3,274,061   2,649,036 
Mortgage loans held for investment, less allowance for loan losses of $87,567 and $93,535  537,226   595,405 
Property and equipment, at cost, less accumulated depreciation and amortization of $683,537 and $657,008  327,881   345,470 
Mortgage loans held for investment, less allowance for loan losses
of $87,876 and $93,535
  513,192   595,405 
Property and equipment, at cost, less accumulated depreciation and amortization of $700,649 and $657,008  321,075   345,470 
Intangible assets, net  373,324   367,432   375,644   367,432 
Goodwill  867,417   840,447   849,028   840,447 
Other assets  466,368   436,528   469,735   436,528 
          
Total assets $4,307,782  $5,234,318  $5,802,735  $5,234,318 
          
  
LIABILITIES AND STOCKHOLDERS’ EQUITY                
Liabilities:
                
Customer banking deposits $929,898  $852,555  $1,855,195  $852,555 
Accounts payable, accrued expenses and other current liabilities  660,999   756,577   671,682   756,577 
Accrued salaries, wages and payroll taxes  81,163   199,496   153,613   199,496 
Accrued income taxes  151,708   459,175   95,990   459,175 
Current portion of long-term debt  3,407   3,688   3,583   3,688 
Commercial paper borrowings  39,517   -   632,566   - 
Federal Home Loan Bank borrowings  50,000   50,000   50,000   50,000 
          
Total current liabilities  1,916,692   2,321,491   3,462,629   2,321,491 
     
Long-term debt  1,041,103   1,035,144   1,049,358   1,035,144 
Federal Home Loan Bank borrowings  25,000   25,000   25,000   25,000 
Other noncurrent liabilities  445,182   412,053   438,065   412,053 
          
Total liabilities  3,427,977   3,793,688   4,975,052   3,793,688 
          
Commitments and contingencies
                
Stockholders’ equity:
                
Common stock, no par, stated value $.01 per share, 800,000,000 shares authorized, shares issued of 412,440,599 and 431,390,599  4,124   4,314   4,124   4,314 
Additional paid-in capital  810,403   832,604   809,733   832,604 
Accumulated other comprehensive income  2,757   1,678   7,162   1,678 
Retained earnings  2,104,050   2,658,586   2,045,447   2,658,586 
Less treasury shares, at cost  (2,041,529)  (2,056,552)  (2,038,783)  (2,056,552)
          
Total stockholders’ equity  879,805   1,440,630   827,683   1,440,630 
          
Total liabilities and stockholders’ equity $4,307,782  $5,234,318  $5,802,735  $5,234,318 
          
 
See Notes to Condensed Consolidated Financial Statements


1


 
(H & R BLOCK LOGO)
 
 
CONDENSED CONSOLIDATED STATEMENTS OF
OPERATIONS AND COMPREHENSIVE INCOME (LOSS)
(Unaudited, amounts in 000s,
except per share amounts)
 
                
                 
 Three Months Ended October 31, Six Months Ended October 31,  
  Three Months Ended January 31, Nine Months Ended January 31, 
 2010 2009 2010 2009  2011 2010 2011 2010 
  
Revenues:
                                
Service revenues $296,139  $294,958  $543,558  $542,943  $677,295  $744,327  $1,220,853  $1,287,270 
Interest income  10,635   12,113   20,937   24,400   56,109   48,346   77,046   72,746 
Product and other revenues  16,115   19,010   32,868   34,243   118,078   142,179   150,946   176,422 
                  
  322,889   326,081   597,363   601,586   851,482   934,852   1,448,845   1,536,438 
                  
Operating expenses:
                                
Cost of revenues  392,950   410,949   760,966   797,399   635,163   645,747   1,396,129   1,443,146 
Selling, general and administrative  108,943   129,685   225,972   232,902   235,799   194,661   461,771   427,563 
                  
  501,893   540,634   986,938   1,030,301   870,962   840,408   1,857,900   1,870,709 
                  
Operating loss  (179,004)  (214,553)  (389,575)  (428,715)
Operating income (loss)  (19,480)  94,444   (409,055)  (334,271)
Other income, net  3,885   1,700   7,139   4,989   2,031   3,007   9,170   7,996 
                  
Loss from continuing operations before tax benefit  (175,119)  (212,853)  (382,436)  (423,726)
Income tax benefit  (68,307)  (86,381)  (147,986)  (166,637)
Income (loss) from continuing operations before taxes (benefit)  (17,449)  97,451   (399,885)  (326,275)
Income taxes (benefit)  (13,074)  43,848   (161,060)  (122,789)
                  
Net loss from continuing operations  (106,812)  (126,472)  (234,450)  (257,089)
Net income (loss) from continuing operations  (4,375)  53,603   (238,825)  (203,486)
Net loss from discontinued operations  (2,237)  (2,115)  (5,280)  (5,132)  (8,346)  (2,968)  (13,626)  (8,100)
                  
Net loss $(109,049) $(128,587) $(239,730) $(262,221)
Net income (loss) $(12,721) $50,635  $(252,451) $(211,586)
                  
Basic and diluted loss per share:
                
Net loss from continuing operations $(0.35) $(0.38) $(0.75) $(0.77)
Basic earnings (loss) per share:
                
Net income (loss) from continuing operations $(0.01) $0.16  $(0.77) $(0.61)
Net loss from discontinued operations  (0.01)  -   (0.02)  (0.01)  (0.03)  (0.01)  (0.04)  (0.02)
                  
Net loss $(0.36) $(0.38) $(0.77) $(0.78)
Net income (loss) $(0.04) $0.15  $(0.81) $(0.63)
                  
Basic and diluted shares  306,804   335,346   313,247   334,939 
Basic shares  305,144   332,999   310,546   334,293 
         
Diluted earnings (loss) per share:
                
Net income (loss) from continuing operations $(0.01) $0.16  $(0.77) $(0.61)
Net loss from discontinued operations  (0.03)  (0.01)  (0.04)  (0.02)
         
Net income (loss) $(0.04) $0.15  $(0.81) $(0.63)
         
Diluted shares  305,144   334,297   310,546   334,293 
                  
Dividends paid per share
 $0.15  $0.15  $0.30  $0.30  $0.15  $0.15  $0.45  $0.45 
                  
  
Comprehensive income (loss):
                                
Net loss $(109,049) $(128,587) $(239,730) $(262,221)
Net income (loss) $(12,721) $50,635  $(252,451) $(211,586)
Change in unrealized gain onavailable-for-sale securities, net
  (333)  329   (639)  (418)  646   (464)  7   (882)
Change in foreign currency translation adjustments  5,396   2,586   1,376   12,123   4,101   1,484   5,477   13,607 
                  
Comprehensive loss $(103,986) $(125,672) $(238,993) $(250,516)
Comprehensive income (loss) $(7,974) $51,655  $(246,967) $(198,861)
                  
 
See Notes to Condensed Consolidated Financial Statements


2


 
(H & R BLOCK LOGO)
 
 
CONDENSED CONSOLIDATED STATEMENTS OF CASH FLOWS(unaudited, amounts in 000s)
 
                
Six Months Ended October 31, 2010 2009 
Nine Months Ended January 31, 2011 2010 
  
Net cash used in operating activities
 $(548,001) $(786,152) $(1,505,418) $(2,648,962)
          
Cash flows from investing activities:
                
Principal repayments on mortgage loans held for investment, net  30,829   38,693   45,316   56,114 
Purchases of property and equipment, net  (35,005)  (7,280)  (51,198)  (63,242)
Payments made for business acquisitions, net  (43,310)  (6,606)  (50,832)  (10,828)
Proceeds from sale of businesses, net  62,298   66,760 
Loans made to franchisees  (90,304)  (88,564)
Other, net  30,851   18,473   48,577   30,849 
          
Net cash provided by (used in) investing activities
  (16,635)  43,280 
Net cash used in investing activities
  (36,143)  (8,911)
          
Cash flows from financing activities:
                
Repayments of commercial paper  (75,000)  - 
Proceeds from commercial paper  114,490   - 
Repayments of short-term borrowings  (2,654,653)  (982,774)
Proceeds from short-term borrowings  3,286,603   2,657,436 
Customer banking deposits, net  77,023   638,466   1,002,274   1,365,163 
Dividends paid  (95,068)  (100,784)  (140,926)  (151,317)
Repurchase of common stock, including shares surrendered  (283,470)  (3,785)  (283,494)  (154,201)
Proceeds from exercise of stock options  1,493   8,218   (866)  15,678 
Other, net  (21,352)  (30,884)  (10,062)  (29,434)
          
Net cash provided by (used in) financing activities
  (281,884)  511,231 
Net cash provided by financing activities
  1,198,876   2,720,551 
          
  
Effects of exchange rates on cash
  2,221   9,221   4,330   10,336 
  
Net decrease in cash and cash equivalents
  (844,299)  (222,420)
Net increase (decrease) in cash and cash equivalents
  (338,355)  73,014 
Cash and cash equivalents at beginning of the period
  1,804,045   1,654,663   1,804,045   1,654,663 
          
Cash and cash equivalents at end of the period
 $959,746  $1,432,243  $1,465,690  $1,727,677 
          
Supplementary cash flow data:
                
Income taxes paid $103,803  $196,427  $159,916  $269,774 
Interest paid on borrowings  30,933   37,304   69,313   61,118 
Interest paid on deposits  3,828   4,134   6,191   8,654 
Transfers of loans to foreclosed assets  11,185   9,212   12,931   12,689 
 
See Notes to Condensed Consolidated Financial Statements


3


 
 
 
NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS(unaudited)
 
1. Summary of Significant Accounting Policies
 
Basis of Presentation
The condensed consolidated balance sheet as of OctoberJanuary 31, 2010,2011, the condensed consolidated statements of operations and comprehensive income (loss) for the three and sixnine months ended OctoberJanuary 31, 20102011 and 2009,2010, and the condensed consolidated statements of cash flows for the sixnine months ended OctoberJanuary 31, 20102011 and 20092010 have been prepared by the Company, without audit. In the opinion of management, all adjustments, which include only normal recurring adjustments, necessary to present fairly the financial position, results of operations and cash flows at OctoberJanuary 31, 20102011 and for all periods presented have been made.
A restatement was made to the historical condensed consolidated statement of cash flows for the nine months ended January 31, 2010. Loans made to franchisees and cash receipts from franchise loans of $88.6 million and $8.5 million, respectively, were previously reported in cash flows from operating activities and are now reported in cash flows from investing activities.
“H&R Block,” “the Company,” “we,” “our” and “us” are used interchangeably to refer to H&R Block, Inc. or to H&R Block, Inc. and its subsidiaries, as appropriate to the context.
Certain information and footnote disclosures normally included in financial statements prepared in accordance with U.S. generally accepted accounting principles have been condensed or omitted. These condensed consolidated financial statements should be read in conjunction with the financial statements and notes thereto included in our April 30, 2010 Annual Report to Shareholders onForm 10-K. All amounts presented herein as of April 30, 2010 or for the year then ended, are derived from our April 30, 2010 Annual Report to Shareholders onForm 10-K.
 
Management Estimates
The preparation of financial statements in conformity with generally accepted accounting principles requires management to make estimates and assumptions that affect the reported amounts of assets and liabilities and disclosure of contingent assets and liabilities at the date of the financial statements, and the reported amounts of revenues and expenses during the reporting periods. Significant estimates, assumptions and judgments are applied in the determination of our allowance for loan losses, potential losses from loan repurchase and indemnity obligations associated with our discontinued mortgage business, contingent losses associated with pending litigation, fair value of reporting units, reserves for uncertain tax positions, credit losses on receivable balances and related matters. We revise our estimates when facts and circumstances dictate. However, future events and their effects cannot be determined with absolute certainty. As such, actual results could differ materially from those estimates.
 
Seasonality of Business
Our operating revenues are seasonal in nature with peak revenues occurring in the months of January through April. Therefore, results for interim periods are not indicative of results to be expected for the full year.
 
Concentrations of Risk
Our mortgage loans held for investment include concentrations of loans to borrowers in certain states, which may result in increased exposure to loss as a result of changes in real estate values and underlying economic or market conditions related to a particular geographical location. Approximately 51% of our mortgage loan portfolio consists of loans to borrowers located in the states of Florida, California and New York.
 
Financing Receivables and Related Allowances
Our financing receivables consist primarily of mortgage loans held for investment, Emerald Advance lines of Credit (EAs), tax client receivables related to refund anticipation loans (RALs) and loans made to franchisees. Policies related to our mortgage loans held for investment and the related allowance are included in our Annual Report onForm 10-K.


4


The current portion of EAs, tax client receivables and loans made to franchisees is included in accounts receivable, while the noncurrent portion is included in other assets in the condensed consolidated financial statements. These amounts as of January 31, 2011 are as follows:
             
(in 000s) 
  Emerald Advance
  Tax Client
  Loans
 
  Lines of Credit  Receivables - RALs  to Franchisees 
  
 
Current $674,317  $4,874  $85,269 
Noncurrent  13,608   5,856   131,340 
             
  $687,925  $10,730  $216,609 
             
 
 
Related allowance for doubtful accounts is detailed in note 4.
Emerald Advance lines of credit. Interest income on EAs is calculated using the average daily balance method and is recognized based on the principal amount outstanding until the outstanding balance is paid or becomes delinquent. Loan commitment fees on EAs, net of related expenses, are initially deferred and recognized as revenue over the commitment period, which is typically two months. EAs are placed on non-accrual status as soon as they become delinquent.
We review the credit quality of these receivables based on the year the loans were originated, with different bad debt rates applied to each year. As of January 31, 2011, we had EA receivables of $648.1 million, $12.3 million and $14.7 million which were originated in fiscal years 2011, 2010 and 2009 and prior, respectively. We also had receivables of $12.8 million related to EA receivables of clients who paid off their original EA and qualified to maintain their loan year-round. As of January 31, 2011, $33.2 million of EAs were on non-accrual status. Payments on past due amounts are recorded as a reduction in the receivable balance.
We determine our allowance for these receivables collectively, based on a review of receipts taking into consideration historical experience. These receivables are not specifically identified and charged-off, but are evaluated on a pooled basis. Initial bad debt rates also consider whether the loan was made to a new or repeat client. At the end of each tax season the outstanding balances on these receivables are evaluated based on collections received and expected collections over the upcoming tax season. We adjust our allowance accordingly, with these adjustments reflected as bad debt expense.
Tax client receivables related to RALs. Historically, RALs were offered in our US retail tax offices through a contractual relationship with HSBC Holdings plc (HSBC). We purchased a 49.9% participation interest in all RALs obtained through our retail offices. In December 2010, HSBC terminated its contract with us based on restrictions placed on HSBC by its regulator and RALs are not being offered in our tax offices this tax season. In connection with the contract termination, we obtained the remaining rights to collect on the outstanding balances of RALs originated in years 2006 and later. All tax client receivables outstanding at January 31, 2011 were originated prior to fiscal year 2011 and are past due. We do not accrue interest on these receivables. Payments on past due amounts are recorded as a reduction in the receivable balance.
We review the credit quality of these receivables based on the year the loans were originated, with different bad debt rates applied to each year. As of January 31, 2011, we had tax client receivables of $1.7 million, $2.7 million and $6.4 million which were originated by HSBC in fiscal years 2010, 2009 and 2008 and prior, respectively. These receivables are not specifically identified and charged-off, but are evaluated on a pooled basis. At the end of each tax season the outstanding balances on these receivables are evaluated based on collections received and expected collections over the upcoming tax season. We adjust our allowance accordingly, with these adjustments reflected as bad debt expense.
Loans made to franchisees. Interest income on loans made to franchisees is calculated using the average daily balance method and is recognized based on the principal amount outstanding until the outstanding balance is paid or becomes delinquent. Loans made to franchisees totaled $216.6 million at January 31, 2011, and consisted of $145.4 million in term loans made to finance the purchase of franchises and $71.2 million in revolving lines of credit made to existing franchisees primarily for the purpose of funding their off-season needs. The credit quality of these receivables is determined on a specific franchisee basis, taking into account the franchisee’s credit score, their payment history on existing loans and operational amounts due to us, theloan-to-value ratio anddebt-to-income ratio. Credit scores,


5


loan-to-value ratio anddebt-to-income ratio are obtained at the time of underwriting. Payment history is monitored on a regular basis. We believe all loans to franchisees fall within the same credit quality category. Loans are evaluated for impairment when they become delinquent. Amounts deemed to be uncollectible are written off to bad debt expense and bad debt related to these loans has typically been insignificant. Additionally, the franchise office serves as collateral for the loan. In the event the franchisee is unable to repay the loans, we revoke their franchise rights, write off the remaining balance of the loans and assume control of the office. We had no loans to franchisees past due or on non-accrual status as of January 31, 2011 and we had no allowance for bad debts recorded related to loans to franchisees at January 31, 2011.
2. Business Combinations
Effective July 20, 2010, our Business Services segment acquired certain non-attest assets and liabilities of Caturano & Company, Inc. (Caturano), a Boston-based accounting firm, for an aggregate purchase price of $40.2 million. We expect this acquisition to expand our presence in the Boston market. We made cash payments of $32.6 million, including $29.8 million at closing. Payment of the remaining purchase price is


4


deferred and will be paid over 14 years. The following table summarizes the fair value of identifiable assets acquired and liabilities assumed and the resulting goodwill as of OctoberJanuary 31, 2010:2011:
 
     
(in 000s) 
  
 
Customer relationships(1)
 $6,733 
Non-compete agreements(2)
  2,766 
Attest firm affiliation(3)
  7,629 
Goodwill  27,289 
Fixed assets  2,500 
Other assets  831 
Other liabilities  (1,640) 
Unfavorable leasehold(2)
  (5,890) 
     
Total purchase price $40,218 
     
 
 
(1)Estimated life of 12 years.
(2)Estimated life of 7 years.
(3)Estimated life of 18 years. Represents the benefits to be received from the Alternative Practice Structure arrangement and Administrative Services Agreementaffiliation with the attest firm of Caturano.clients.
In connection with the acquisition a deferred compensation plan, an employee retention program and a performance bonus plan were put in place for eligible employees. Expenses related to these plans will be treated as compensation and will be expensed as incurred. We incurred expenses totaling $1.3$2.0 million under these plans during the sixnine months ended OctoberJanuary 31, 2010.2011.
In October 2010, we signed a definitive merger agreement to acquire all of the outstanding shares of 2SS Holdings, Inc., developer of TaxACT digital tax preparation solutions, for $287.5 million in cash. Completion of the transaction is subject to the satisfaction of customary closing conditions, including regulatory approval.
 
3. Earnings (Loss) Per Share and Stockholders’ Equity
Basic and diluted earnings (loss) per share is computed using the two-class method. The two-class method is an earnings allocation formula that determines net income per share for each class of common stock and participating security according to dividends declared and participation rights in undistributed earnings. Per share amounts are computed by dividing net income from continuing operations attributable to common shareholders by the weighted average shares outstanding during each period. The dilutive effect of potential common shares is included in diluted earnings per share except in those periods with a loss from continuing operations. Diluted earnings per share excludes the impact of shares of common stock issuable upon the lapse of certain restrictions or the exercise of options to purchase 15.69.6 million shares and 19.3for the three months ended January 31, 2010, as the effect would be antidilutive. Diluted earnings per share excludes the impact of shares of common stock issuable upon the lapse of certain restrictions or the exercise of options to purchase 12.6 million shares for the three and sixnine months ended OctoberJanuary 31, 2010, respectively


6


2011, and 19.316.8 million shares for the three and sixnine months ended OctoberJanuary 31, 2009,2010, as the effect would be antidilutive due to the net loss from continuing operations during each period.
The computations of basic and diluted lossearnings (loss) per share from continuing operations are as follows:
 
                                
 (in 000s, except per share amounts)  (in 000s, except per share amounts) 
   
 Three Months Ended October 31, Six Months Ended October 31,  Three Months Ended January 31, Nine Months Ended January 31, 
  2011 2010 2011 2010 
 2010 2009 2010 2009   
 
Net loss from continuing operations attributable to shareholders $(106,812) $(126,472) $(234,450) $(257,089)
Net earnings (loss) from continuing operations attributable to shareholders $(4,375) $53,603  $(238,825) $(203,486)
Amounts allocated to participating securities (nonvested shares)  (26)  (27)  (7)  340   (148)  (203)  (142)  (530)
                  
Net loss from continuing operations attributable to common shareholders $(106,786) $(126,445) $(234,443) $(257,429)
Net earnings (loss) from continuing operations attributable
to common shareholders
 $(4,523) $53,400  $(238,967) $(204,016)
                  
Basic weighted average common shares  306,804   335,346   313,247   334,939   305,144   332,999   310,546   334,293 
Potential dilutive shares  -   -   -   -   -   1,298   -   - 
                  
Dilutive weighted average common shares  306,804   335,346   313,247   334,939   305,144   334,297   310,546   334,293 
                  
Earnings (loss) per share from continuing operations attributable to common shareholders:                                
Basic $(0.35) $(0.38) $(0.75) $(0.77) $(0.01) $0.16  $(0.77) $(0.61)
Diluted  (0.35)  (0.38)  (0.75)  (0.77)  (0.01)  0.16   (0.77)  (0.61)


5


The weighted average shares outstanding for the three and sixnine months ended OctoberJanuary 31, 20102011 decreased to 306.8305.1 million and 313.2310.5 million, respectively, from 335.3333.0 million and 334.9334.3 million for the three and sixnine months ended OctoberJanuary 31, 2009,2010, respectively. During the sixnine months ended OctoberJanuary 31, 2010,2011, we purchased and immediately retired 19.0 million shares of our common stock at a cost of $279.9 million. We may continue to repurchase and retire common stock or retire shares held in treasury from time to time in the future. The cost of shares retired during the period was allocated to the components of stockholders’ equity as follows:
 
     
(in 000s) 
  
 
Common stock $190 
Additional paid-in capital  11,370 
Retained earnings  268,387 
     
  $279,947 
     
 
 
During the sixnine months ended OctoberJanuary 31, 20102011 and 2009,2010, we issued 1.01.1 million and 1.62.2 million shares of common stock, respectively, due to the exercise of stock options, employee stock purchases and vesting of nonvested shares.
During the sixnine months ended OctoberJanuary 31, 2010,2011, we acquired 0.2 million shares of our common stock at an aggregate cost of $3.5 million, and during the sixnine months ended OctoberJanuary 31, 2009,2010, we acquired 0.2 million shares at an aggregate cost of $3.8$4.2 million. Shares acquired during these periods represented shares swapped or surrendered to us in connection with the vesting of nonvested shares and the exercise of stock options.
During the sixnine months ended OctoberJanuary 31, 2010,2011, we granted 2.1 million stock options and 0.60.8 nonvested shares and units in accordance with our stock-based compensation plans. The weighted average fair value of options granted was $2.25 for management options. These awards vest over a four year period with one-fourth vesting each year. Stock-based compensation expense of our continuing operations totaled $2.7$4.4 million and $6.2$10.6 million for the three and sixnine months ended OctoberJanuary 31, 2010,2011, respectively, and $4.8$7.2 million and $12.1$19.3 million for the three and sixnine months ended OctoberJanuary 31, 2009,2010, respectively. At OctoberJanuary 31, 2010,2011, unrecognized compensation cost for options totaled $6.4$5.4 million, and for nonvested shares and units totaled $16.4$13.8 million.


7


4. Receivables
Current receivables consist of the following:
                 
     (in 000s)    
  
As of January 31, 2011  January 31, 2010  April 30, 2010    
  
 
Emerald Advance lines of credit $674,317  $667,859  $57,914     
Business Services receivables  220,404   324,085   326,681     
Receivables for tax preparation and related fees  280,364   286,732   45,248     
Loans to franchisees  85,269   70,706   55,047     
Royalties from franchisees  84,049   82,943   3,845     
RAC fees receivable  51,704   19,850   -     
Tax client receivables related to RALs  4,874   1,109,795   21,646     
Other  95,732   91,713   120,080     
                 
   1,496,713   2,653,683   630,461     
Allowance for doubtful accounts  (125,561)  (86,853)  (112,475)    
                 
  $1,371,152  $2,566,830  $517,986     
                 
 
 
The decrease in tax client receivables from January 2010 is due to the termination of our contract with HSBC to offer RALs during the current tax season. See additional discussion in note 1. The decrease in Business Services receivables from January 2010 is primarily a result of the change in the administrative services agreement between RSM and McGladrey & Pullen, LLP (M&P) in February 2010.
Our allowance for doubtful accounts as of January 31, 2011 consists of the following:
     
(in 000s) 
  
 
Allowance related to:    
Emerald Advance lines of credit $73,645 
Tax client receivables related to RALs  - 
Loans to franchisees  - 
All other receivables  51,916 
     
  $125,561 
     
 
 
There were no changes to our methodology related to the calculation of our allowance for doubtful accounts during the quarter.
 
4.5. Mortgage Loans Held for Investment and Related Assets
The composition of our mortgage loan portfolio as of OctoberJanuary 31, 20102011 and April 30, 2010 is as follows:
 
                                
       (dollars in 000s)        (dollars in 000s) 
   
As of October 31, 2010 April 30, 2010  January 31, 2011 April 30, 2010 
   
 Amount % of Total Amount % of Total  Amount % of Total Amount % of Total 
   
Adjustable-rate loans $365,262   59% $411,122   60% $348,523   58% $411,122   60%
Fixed-rate loans  254,995   41%  272,562   40%  248,252   42%  272,562   40%
                  
  620,257   100%  683,684   100%  596,775   100%  683,684   100%
Unamortized deferred fees and costs  4,536       5,256       4,293       5,256     
Less: Allowance for loan losses  (87,567)      (93,535)      (87,876)      (93,535)    
          
 $537,226      $595,405      $513,192      $595,405     
          
Activity in the allowance for loan losses for the sixnine months ended OctoberJanuary 31, 20102011 and 20092010 is as follows:
(in 000s)
                    
Six Months Ended October 31, 2010 2009  
Nine Months Ended January 31, 2011 2010  
Balance, beginning of the period $93,535  $84,073    $93,535  $84,073   
Provision  16,300   27,000     24,100   36,050   
Recoveries  86   29     169   38   
Charge-offs  (22,354)  (15,109)    (29,928)  (22,892)  
          
Balance, end of the period $87,567  $95,993    $87,876  $97,269   
          


68


 
Our loan loss reserve as a percent of mortgage loans was 14.1%14.7% at OctoberJanuary 31, 20102011 compared to 13.7% at April 30, 2010.
When determining our allowance for loan losses, we evaluate loans less than 60 days past due on a pooled basis, while loans we consider impaired (which includes those loans more than 60 days past due or that have been modified) are evaluated individually. The balance of these loans and the related allowance is as follows at January 31, 2011:
           
  (in 000s)
 
  Portfolio Balance  Related Allowance   
 
 
Pooled (less than 60 days past due) $319,424  $11,071   
Individually (modified)  112,433   9,712   
Individually (60 days or more past due)  164,918   67,093   
           
  $596,775  $87,876   
           
 
 
We review the credit quality of our portfolio based on the following criteria: (1) originator, (2) the level of documentation obtained for loan at origination, (3) occupancy status of property at origination, (4) geography, and (5) credit score and loan to value at origination. We specifically evaluate each loan and assign an internal risk rating of high, medium or low to each loan. The risk rating is based upon multiple loan characteristics that correlate to delinquency and loss. These characteristics include, but are not limited to, the five criteria listed above, plus loan to value. These loan attributes are tested annually against a variety of additional characteristics to ensure the appropriate data is being utilized to determine the level of risk within the portfolio.
All criteria are obtained at the time of origination and are only subsequently updated if the loan is refinanced.
Our portfolio includes loans originated by Sand Canyon Corporation (SCC) and purchased by H&R Block Bank (HRB Bank) which constitute approximately 63% of the total loan portfolio at January 31, 2011. We have experienced higher rates of delinquency and have greater exposure to loss with respect to this segment of our loan portfolio. Our remaining loan portfolio totaled $221.9 million and is characteristic of a prime loan portfolio, and we believe subject to a lower loss exposure. Detail of our mortgage loans held for investment and the related allowance at January 31, 2011 is as follows:
                 
        (dollars in 000s) 
  
  Outstanding
  Loan Loss Allowance  %30+ Days
 
  Principal Balance  Amount  % of Principal  Past Due 
  
 
Purchased from SCC $374,870  $73,900   19.7%   41.5% 
All other  221,905   13,976   6.3%   11.2% 
                 
  $596,775  $87,876   14.7%   30.3% 
                 
 
 
Detail of the aging of the mortgage loans in our portfolio that are past due as of January 31, 2011 is as follows:
                         
              (in 000s) 
  
  Less than 60
  60-89 Days
  90+ Days
  Total
       
  Days Past Due  Past Due  Past Due  Past Due  Current  Total 
  
 
Purchased from SCC $33,484  $6,647  $134,503  $174,634  $200,236  $374,870 
All other  12,146   1,843   18,610   32,599   189,306   221,905 
                         
  $45,630  $8,490  $153,113  $207,233  $389,542  $596,775 
                         
 
 


9


Credit quality indicators at January 31, 2011 include the following:
     
  (in 000s) 
  
Credit Quality Indicators Portfolio Balance 
  
 
Occupancy status:    
Owner occupied $401,287 
Non-owner occupied  195,488 
     
  $596,775 
     
Documentation level:    
Full documentation $274,116 
Limited documentation  35,200 
Stated income  238,385 
No documentation  49,074 
     
  $596,775 
     
Internal risk rating:    
High $161,099 
Medium  213,771 
Low  221,905 
     
  $596,775 
     
 
 
In cases where we modify a loan and in so doing grant a concession to a borrower experiencing financial difficulty, the modification is considered a troubled debt restructuring (TDR). TDR loans totaled $121.7$112.4 million and $145.0 million at OctoberJanuary 31, 20102011 and April 30, 2010, respectively. The principal balance of non-performing assets as of OctoberJanuary 31, 20102011 and April 30, 2010 is as follows:
(in 000s)
          
           (in 000s)
As of October 31, 2010 April 30, 2010   January 31, 2011 April 30, 2010  
Impaired loans:                    
30 – 59 days $1,366  $330   
60 – 89 days  12,398   11,851   
90+ days, non-accrual  149,040   153,703   
30 – 59 days past due $1,094  $330   
60 – 89 days past due  8,490   11,851   
90+ days past due, non-accrual  153,113   153,703   
TDR loans, accrual  111,249   113,471     108,075   113,471   
TDR loans, non-accrual  10,440   31,506     4,358   31,506   
          
  284,493   310,861     275,130   310,861   
Real estate owned(1)
  25,577   29,252     21,841   29,252   
          
Total non-performing assets $310,070  $340,113    $296,971  $340,113   
          
(1)Includes loans accounted for as in-substance foreclosures of $9.4$8.9 million and $12.5 million at OctoberJanuary 31, 20102011 and April 30, 2010, respectively.
Activity related to our real estate owned (REO) is as follows:
(in 000s)
                    
Six Months Ended October 31, 2010 2009  
Nine Months Ended January 31, 2011 2010  
Balance, beginning of the period $29,252  $44,533    $29,252  $44,533   
Additions  11,185   9,212     12,931   12,689   
Sales  (12,784)  (10,055)    (16,900)  (17,528)  
Writedowns  (2,076)  (4,795)    (3,442)  (8,183)  
          
Balance, end of the period $25,577  $38,895    $21,841  $31,511   
          
 
5. Goodwill and Intangible Assets
Changes in the carrying amount of goodwill for the six months ended October 31, 2010 consist of the following:
             
(in 000s) 
  
  Tax Services  Business Services  Total 
  
 
Balance at April 30, 2010:            
Goodwill $453,884  $403,751  $857,635 
Accumulated impairment losses  (2,188)  (15,000)  (17,188)
             
   451,696   388,751   840,447 
             
Changes:            
Acquisitions  6,778   27,655   34,433 
Disposals and other  (5,175)  (2,288)  (7,463)
Impairments  -   -   - 
             
Balance at October 31, 2010:            
Goodwill  455,487   429,118   884,605 
Accumulated impairment losses  (2,188)  (15,000)  (17,188)
             
  $453,299  $414,118  $867,417 
             
 
 
We test goodwill for impairment annually at the beginning of our fourth quarter, or more frequently if events occur which could, more likely than not, reduce the fair value of a reporting unit’s net assets below its carrying value. No events indicating possible impairment of goodwill were identified during the six months ended October 31, 2010.


7


Intangible assets consist of the following:
                         
                 (in 000s) 
  
As of October 31, 2010     April 30, 2010    
  
  Gross
        Gross
       
  Carrying
  Accumulated
     Carrying
  Accumulated
    
  Amount  Amortization  Net  Amount  Amortization  Net 
  
 
Tax Services:                        
Customer relationships $75,270  $(37,009) $38,261  $67,705  $(33,096) $34,609 
Noncompete agreements  22,508   (21,685)  823   23,062   (21,278)  1,784 
Reacquired franchise rights  219,665   (8,167)  211,498   223,773   (6,096)  217,677 
Franchise agreements  19,201   (2,453)  16,748   19,201   (1,813)  17,388 
Purchased technology  14,500   (7,381)  7,119   14,500   (6,266)  8,234 
Trade name  1,325   (500)  825   1,325   (400)  925 
Business Services:                        
Customer relationships  151,882   (124,601)  27,281   145,149   (120,037)  25,112 
Noncompete agreements  35,818   (23,341)  12,477   33,052   (22,118)  10,934 
Attest firm affiliation  7,629   (106)  7,523   -   -   - 
Trade name – amortizing  2,600   (2,600)  -   2,600   (2,600)  - 
Trade name –non-amortizing
  55,637   (4,868)  50,769   55,637   (4,868)  50,769 
                         
  $606,035  $(232,711) $373,324  $586,004  $(218,572) $367,432 
                         
 
 
Amortization of intangible assets for the three and six months ended October 31, 2010 was $7.3 and $14.2 million respectively, and $7.5 million and $14.4 million for the three and six months ended October 31, 2009, respectively. Estimated amortization of intangible assets for fiscal years 2011 through 2015 is $30.1 million, $27.7 million, $23.2 million, $19.8 million and $14.5 million, respectively.
In connection with the acquisition of Caturano, as discussed in note 2, we recorded a liability related to unfavorable operating lease terms in the amount of $5.9 million, which will be amortized over the remaining contractual life of the operating lease.
6.Income Taxes
We file a consolidated federal income tax return in the United States and file tax returns in various state and foreign jurisdictions. The U.S. Federal consolidated tax returns for the years 1999 through 2007 are currently under examination by the Internal Revenue Service, with the1999-2005 years currently at the appellate level. Federal returns for tax years prior to 1999 are closed by statute. Historically, tax returns in various foreign and state jurisdictions are examined and settled upon completion of the exam.
During the six months ended October 31, 2010, we accrued additional gross interest and penalties of $2.7 million related to our uncertain tax positions. We had gross unrecognized tax benefits of $130.5 million and $129.8 million at October 31, 2010 and April 30, 2010, respectively. The gross unrecognized tax benefits increased $0.7 million in the current year, due to accruals of tax and interest on positions related to prior years. Except as noted below, we have classified the liability for unrecognized tax benefits, including corresponding accrued interest, as long-term at October 31, 2010, and included this amount in other noncurrent liabilities on the condensed consolidated balance sheet.
Based upon the expiration of statutes of limitations, payments of tax and other factors in several jurisdictions, we believe it is reasonably possible that the gross amount of reserves for previously unrecognized tax benefits may decrease by approximately $21.1 million within twelve months of October 31, 2010. This portion of our liability for unrecognized tax benefits has been classified as current and is included in accounts payable, accrued expenses and other current liabilities on the condensed consolidated balance sheets.


8


7. Interest Income and Expense
The following table shows the components of interest income and expense of our continuing operations:
                 
(in 000s) 
  
  Three Months Ended October 31,  Six Months Ended October 31, 
  
  2010  2009  2010  2009 
  
 
Interest income:                
Mortgage loans held for investment $6,525  $8,072  $12,848  $15,968 
Other  4,110   4,041   8,089   8,432 
                 
  $10,635  $12,113  $20,937  $24,400 
                 
Interest expense:                
Borrowings $20,891  $18,514  $41,534  $37,471 
Deposits  1,947   2,284   3,870   4,333 
FHLB advances  396   508   792   1,017 
                 
  $23,234  $21,306  $46,196  $42,821 
                 
 
 
8. Fair Value
We use the following valuation methodologies for assets and liabilities measured at fair value and the general classification of these instruments pursuant to the fair value hierarchy.
 • Available-for-sale securities –Available-for-sale securities are carried at fair value on a recurring basis. When available, fair value is based on quoted prices in an active market and as such, would be classified as Level 1. If quoted market prices are not available, fair values are estimated using quoted prices of securities with similar characteristics, discounted cash flows or other pricing models.characteristics.Available-for-sale securities that we classify as Level 2


10


include certain agency and non-agency mortgage-backed securities, U.S. states and political subdivisions debt securities and other debt and equity securities.
• Real estate owned –REO includes foreclosed properties securing mortgage loans. Foreclosed assets are adjusted to fair value less costs to sell upon transfer of the loans to REO. Fair value is generally based on independent market prices or appraised values of the collateral. Subsequent holding period losses and losses arising from the sale of REO are expensed as incurred. REO is included in prepaid expenses and other current assets in the condensed consolidated balance sheets. These assets are classified as Level 3.
 • Impaired mortgage loans held for investment – – The fair value of impaired mortgage loans held for investment areis generally based on the net present value of discounted cash flows for TDR loans or the appraised value of the underlying collateral for all other loans. These loans are classified as Level 3.
The following table presents for each hierarchy level the assets that were remeasured at fair value on both a recurring and non-recurring basis during the nine months ended January 31, 2011 and 2010:
                 
  (dollars in 000s) 
  
  Total  Level 1  Level 2  Level 3 
  
 
Nine months ended January 31, 2011:                
Recurring:                
Mortgage-backed securities $19,927  $-  $19,927  $- 
Municipal bonds  8,740   -   8,740   - 
Non-recurring:                
REO  19,532   -   -   19,532 
Impaired mortgage loans held for investment  174,062   -   -   174,062 
                 
  $222,261  $-  $28,667  $193,594 
                 
As a percentage of total assets  3.8%   -%   0.5%   3.3% 
Nine months ended January 31, 2010:                
Recurring:                
Mortgage-backed securities $24,259  $-  $24,259  $- 
Municipal bonds  9,966   -   9,966   - 
Non-recurring:                
REO  27,492   -   -   27,492 
Impaired mortgage loans held for investment  188,891   -   -   188,891 
                 
  $250,608  $-  $34,225  $216,383 
                 
As a percentage of total assets  3.4%   -%   0.5%   2.9% 
 
 
There were no changes to the unobservable inputs used in determining the fair values of our level 2 and level 3 financial assets.
The following methods were used to determine the fair values of our other financial instruments:
 • Cash equivalents, accounts receivable, demand deposits, accounts payable, accrued liabilities, commercial paper borrowings and the current portion of long-term debt – – The carrying values reported in the balance sheet for these items approximate fair market value due to the relative short-term nature of the respective instruments.
 • Mortgage loans held for investment – – The fair value of mortgage loans held for investment is generally determined using amarket pricing modelsources based on current market information obtained from origination data,channel and bids received from time to time. The fair value of certain impaired loans held for investment is primarily based on the appraised value of the underlying collateral less estimated selling costs.performance characteristics.
 • IRAs and other time deposits – – The fair value is calculated based on the discounted value of contractual cash flows.
 • Long-term debtborrowings and Federal Home Loan Bank (FHLB) borrowings – – The fair value of borrowings is based on rates currently available to us for obligations with similar terms and maturities, including current market rates on our Senior Notes.


911


 
The following table presents for each hierarchy level the financial assets that are measured at fair value on both a recurring and non-recurring basis at October 31, 2010 and April 30, 2010:
                 
  (dollars in 000s) 
  
  Total  Level 1  Level 2  Level 3 
  
 
As of October 31, 2010:                
Recurring:                
Available-for-sale securities
 $28,834  $-  $28,834  $- 
Non-recurring:                
Impaired mortgage loans held for investment  226,837   -   -   226,837 
                 
  $255,671  $-  $28,834  $226,837 
                 
As a percentage of total assets  5.9%   -%   0.7%   5.3% 
As of April 30, 2010:                
Recurring:                
Available-for-sale securities
 $31,948  $-  $31,948  $- 
Non-recurring:                
Impaired mortgage loans held for investment  249,549   -   -   249,549 
                 
  $281,497  $-  $31,948  $249,549 
                 
As a percentage of total assets  5.4%   -%   0.6%   4.8% 
 
 
There were no significant changes to the unobservable inputs used in determining the fair values of our level 2 and level 3 financial assets.
The carrying amounts and estimated fair values of our financial instruments at OctoberJanuary 31, 20102011 are as follows:
 
(in 000s)
                    
 Carrying
 Estimated
   Carrying
 Estimated
  
 Amount Fair Value   Amount Fair Value  
Mortgage loans held for investment $537,226  $317,183    $513,192  $306,962   
IRAs and other time deposits  490,993   488,890     669,786   672,614   
Long-term debt  1,044,510   1,055,225   
Long-term borrowings  1,052,941   1,085,456   
FHLB advances  75,000   75,132     75,000   75,417   
7. Goodwill and Intangible Assets
Changes in the carrying amount of goodwill for the nine months ended January 31, 2011 consist of the following:
             
(in 000s) 
  
  Tax Services  Business Services  Total 
  
 
Balance at April 30, 2010:            
Goodwill $453,884  $403,751  $857,635 
Accumulated impairment losses  (2,188)  (15,000)  (17,188)
             
   451,696   388,751   840,447 
             
Changes:            
Acquisitions  14,674   28,544   43,218 
Disposals and other  (8,681)  (3,256)  (11,937)
Impairments  (22,700)  -   (22,700)
             
Balance at January 31, 2011:            
Goodwill  459,877   429,039   888,916 
Accumulated impairment losses  (24,888)  (15,000)  (39,888)
             
  $434,989  $414,039  $849,028 
             
 
 
We test goodwill for impairment annually at the beginning of our fourth quarter, or more frequently if events occur which could, more likely than not, reduce the fair value of a reporting unit’s net assets below its carrying value.
The RedGear reporting unit within our Tax Services segment experienced lower than expected settlement product revenues, and as a result, we evaluated this reporting unit’s goodwill for impairment at January 31, 2011. The measurement of impairment of goodwill consists of two steps. In the first step, we compared the fair value of this reporting unit, determined using discounted cash flows, to its carrying value. As the results of the first test indicated that the fair value was less than its carrying value, we then performed the second step, which was to determine the implied fair value of its goodwill and to compare that to its carrying value. The second step included hypothetically valuing all of the tangible and intangible assets of this reporting unit. As a result, we recorded an impairment of the reporting unit’s goodwill of $22.7 million during the three months ended January 31, 2011, leaving a remaining goodwill balance of approximately $14 million. The impairment is included in selling, general and administrative expenses on the condensed consolidated statements of operations.


12


Intangible assets consist of the following:
                         
                 (in 000s) 
  
As of January 31, 2011  April 30, 2010 
  
  Gross
        Gross
       
  Carrying
  Accumulated
     Carrying
  Accumulated
    
  Amount  Amortization  Net  Amount  Amortization  Net 
  
 
Tax Services:                        
Customer relationships $88,311  $(38,940) $49,371  $67,705  $(33,096) $34,609 
Noncompete agreements  23,461   (21,859)  1,602   23,062   (21,278)  1,784 
Reacquired franchise rights  214,330   (8,983)  205,347   223,773   (6,096)  217,677 
Franchise agreements  19,201   (2,773)  16,428   19,201   (1,813)  17,388 
Purchased technology  14,700   (7,941)  6,759   14,500   (6,266)  8,234 
Trade name  1,325   (550)  775   1,325   (400)  925 
Business Services:                        
Customer relationships  152,082   (126,723)  25,359   145,149   (120,037)  25,112 
Noncompete agreements  35,818   (24,001)  11,817   33,052   (22,118)  10,934 
Attest firm affiliation  7,629   (212)  7,417   -   -   - 
Trade name – amortizing  2,600   (2,600)  -   2,600   (2,600)  - 
Trade name –non-amortizing
  55,637   (4,868)  50,769   55,637   (4,868)  50,769 
                         
  $615,094  $(239,450) $375,644  $586,004  $(218,572) $367,432 
                         
 
 
Amortization of intangible assets for the three and nine months ended January 31, 2011 was $7.4 and $21.6 million respectively, and $7.1 million and $21.4 million for the three and nine months ended January 31, 2010, respectively. Estimated amortization of intangible assets for fiscal years 2011 through 2015 is $30.7 million, $29.1 million, $24.7 million, $21.1 million and $15.7 million, respectively.
In connection with the acquisition of Caturano, as discussed in note 2, we recorded a liability related to unfavorable operating lease terms in the amount of $5.9 million, which will be amortized over the remaining contractual life of the operating lease. The net balance was $5.6 million at January 31, 2011.
8. Borrowings
Borrowings consist of the following:
             
  
As of    (in 000s) 
  
  January 31, 2011  January 31, 2010  April 30, 2010 
  
 
Short-term borrowings:            
Commercial paper $632,566  $792,594  $- 
HSBC credit facility  -   882,500   - 
             
  $632,566  $1,675,094  $- 
             
Long-term borrowings:            
Senior Notes, 7.875%, due January 2013 $599,758  $599,633  $599,664 
Senior Notes, 5.125%, due October 2014  399,117   398,882   398,941 
Other  54,066   36,861   40,227 
             
   1,052,941   1,035,376   1,038,832 
Less: Current portion  (3,583)  (2,576)  (3,688)
             
  $1,049,358  $1,032,800  $1,035,144 
             
 
 
We had commercial paper borrowings of $632.6 million at January 31, 2011, compared to $792.6 million at the same time last year. These borrowings were used to fund our off-season losses and cover our seasonal working capital needs. We also had other short-term borrowings of $882.5 million outstanding at January 31, 2010 to fund our participation interests in RALs.
At January 31, 2011, we maintained a committed line of credit (CLOC) agreement to support commercial paper issuances, general corporate purposes or for working capital needs. This facility provides funding up to $1.7 billion and matures July 31, 2013. This facility bears interest at an annual rate of LIBOR plus 1.30% to 2.80% or PRIME plus 0.30% to 1.80% (depending on the type of borrowing) and includes an annual facility fee of 0.20% to 0.70% of the committed amounts, based on our credit ratings. Covenants in this facility include: (1) maintenance of a minimum net worth of $650.0 million on the last day of any fiscal


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quarter; and (2) reduction of the aggregate outstanding principal amount of short-term debt, as defined in the agreement, to $200.0 million or less for thirty consecutive days during the period March 1 to June 30 of each year (“Clean-down requirement”). At January 31, 2011, we were in compliance with these covenants and had net worth of $827.7 million. We had no balance outstanding under the CLOCs at January 31, 2011.
HRB Bank is a member of the FHLB of Des Moines, which extends credit to member banks based on eligible collateral. At January 31, 2011, HRB Bank had total FHLB advance capacity of $226.2 million. There was $75.0 million outstanding on this facility, leaving remaining availability of $151.2 million. Mortgage loans held for investment of $381.5 million serve as eligible collateral and are used to determine total capacity.
 
9. Income Taxes
We file a consolidated federal income tax return in the United States and file tax returns in various state and foreign jurisdictions. The U.S. Federal consolidated tax returns for the years 1999 through 2007 are currently under examination by the Internal Revenue Service, with the1999-2005 years currently at the appellate level. Federal returns for tax years prior to 1999 are closed by statute. Historically, tax returns in various foreign and state jurisdictions are examined and settled upon completion of the exam.
During the nine months ended January 31, 2011, we accrued additional gross interest and penalties of $4.5 million related to our uncertain tax positions. We had gross unrecognized tax benefits of $131.5 million and $129.8 million at January 31, 2011 and April 30, 2010, respectively. The gross unrecognized tax benefits increased $1.7 million in the current year, due to accruals of tax and interest on positions related to prior years. Except as noted below, we have classified the liability for unrecognized tax benefits, including corresponding accrued interest, as long-term at January 31, 2011, and included this amount in other noncurrent liabilities on the condensed consolidated balance sheet.
Based upon the expiration of statutes of limitations, payments of tax and other factors in several jurisdictions, we believe it is reasonably possible that the gross amount of reserves for previously unrecognized tax benefits may decrease by approximately $16.5 million within twelve months of January 31, 2011. This portion of our liability for unrecognized tax benefits has been classified as current and is included in accounts payable, accrued expenses and other current liabilities on the condensed consolidated balance sheets.
10. Interest Income and Expense
The following table shows the components of interest income and expense of our continuing operations:
                 
(in 000s) 
  
  Three Months Ended January 31,  Nine Months Ended January 31, 
  2011  2010  2011  2010 
  
 
Interest income:                
Mortgage loans held for investment $5,923  $7,567  $18,771  $23,535 
Emerald Advance lines of credit  46,132   36,867   47,590   39,944 
Other  4,054   3,912   10,685   9,267 
                 
  $56,109  $48,346  $77,046  $72,746 
                 
Interest expense:                
Borrowings $22,244  $19,617  $63,778  $57,088 
Deposits  2,587   3,340   6,457   7,673 
FHLB advances  397   509   1,189   1,526 
                 
  $25,228  $23,466  $71,424  $66,287 
                 
 
 


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11. Regulatory Requirements
H&R BlockHRB Bank (HRB Bank) files its regulatory Thrift Financial Report (TFR) on a calendar quarter basis with the Office of Thrift Supervision (OTS). The following table sets forth HRB Bank’s regulatory capital requirements at September 30,December 31, 2010, as calculated in the most recently filed TFR:
 
                                          
(dollars in 000s) 
           (dollars in 000s)
     To Be Well
      Capitalized
       To Be Well Capitalized
      Under Prompt
   For Capital Adequacy
 Under Prompt Corrective
    For Capital Adequacy
 Corrective
 Actual Purposes Action Provisions  Actual Purposes Action Provisions
 
 Amount Ratio Amount Ratio Amount Ratio  Amount Ratio Amount Ratio Amount Ratio
 
Total risk-based capital ratio(1)
 $386,088   81.0%  $38,141   8.0%  $47,677   10.0%  $426,848  36.4% $93,864  8.0% $117,330  10.0%
Tier 1 risk-based capital ratio(2)
 $379,758   79.7%   N/A   N/A  $28,606   6.0%  $412,139  35.1%  N/A  N/A $70,398  6.0%
Tier 1 capital ratio (leverage)(3)
 $379,758   30.7%  $148,485   12.0%  $61,869   5.0%  $412,139  23.0% $215,244  12.0% $89,685  5.0%
Tangible equity ratio(4)
 $379,758   30.7%  $18,561   1.5%   N/A   N/A  $412,139  23.0% $26,905  1.5%  N/A  N/A
(1)Total risk-based capital divided by risk-weighted assets.
(2)Tier 1 (core) capital less deduction for low-level recourse and residual interest divided by risk-weighted assets.
(3)Tier 1 (core) capital divided by adjusted total assets.
(4)Tangible capital divided by tangible assets.
As of OctoberJanuary 31, 2010,2011, HRB Bank’s leverage ratio was 26.2%20.7%.


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10.12. Variable Interests
In June 2009, the Financial Accounting Standards Board (FASB) issued revised authoritative guidance associated with the consolidation of variable interest entities (VIEs). The revised guidance replaced the previous quantitative-based assessment for determining whether an enterprise is the primary beneficiary of a VIE and focuses primarily on a qualitative assessment. This assessment requires identifying the enterprise that has (1) the power to direct the activities of the VIE that can most significantly impact the entity’s performance; and (2) the obligation to absorb losses and the right to receive benefits from the VIE that could potentially be significant to such entity. The revised guidance also requires that the enterprise continually reassess whether it is the primary beneficiary of a VIE rather than conducting a reassessment only upon the occurrence of specific events.
We implemented this guidance on May 1, 2010 and evaluated our financial interests to determine if we had interests in VIEs and if we are the primary beneficiary of the VIE.
The following is a description of our financial interests in VIEs which we consider significant or where we are the sponsor. For these VIEs we have determined that we are not the primary beneficiary and, therefore have not consolidated the VIEs. Prior to implementation of this new guidance we did not consolidate these entities.
 • McGladrey & Pullen LLP – The administrative services agreement with McGladrey & Pullen, LLP (M&P)M&P and compensation arrangements between RSM McGladrey (RSM) and their managing directors represent a variable interest in M&P. These agreements are described more fully in our 2010 Annual Report to Shareholders onForm 10-K.
We have concluded that RSM is not the primary beneficiary of M&P and, therefore, we have not consolidated M&P. RSM does not have an equity interest in M&P, nor does it have the power to direct any activities of M&P and does not receive any of its income. We have no assets or liabilities included in our condensed consolidated balance sheets related to our variable interests. We believe RSM’s maximum exposure to economic loss, resulting from various agreements with M&P, relates primarily to shared office space from operating leases under the administrative services agreement equal to approximately $106.3$112.4 million at January 31, 2011, and variability in our operating results due to the compensation agreements with RSM managing directors. We do not provide any support that is not contractually required.
 • Securitization Trusts– Sand Canyon Corporation (SCC)SCC holds an interest in and is the sponsor (issuer) of 56 REMIC Trusts and 14 NIM Trusts (collectively, “Trusts”) related to previously originated mortgage loans that were securitized. These Trusts are variable interest entities. The REMIC Trusts hold static pools ofsub-prime residential mortgage loans. The NIM Trusts hold beneficial interests in certain REMIC Trusts. The


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Trusts were designed to collect and pass through to the beneficial interest holders the cash flows of the underlying mortgage loans. The REMIC Trusts were financed with bonds and equity. The NIM Trusts were financed with notes and equity. All bonds and notes are held by third-party investors.
Our identification of the primary beneficiary of the Trusts was based on a determination that the servicer of the underlying mortgage loans has the power to direct the most significant activities of the Trusts because the servicer handles all of the loss mitigation activities for the mortgage loans.
SCC is not the servicer of the mortgage loans underlying the REMIC Trusts. Therefore, SCC is not the primary beneficiary of the REMIC Trusts because it does not have the power to direct the most significant activities of the REMIC Trusts, which is the servicing of the underlying mortgage loans.
SCC does have the exclusive right to appoint a servicer when certain conditions have been met for specific loans related to two of the NIM Trusts. As of OctoberJanuary 31, 2010,2011, those conditions have been met for a minority portion of the loans underlying those Trusts. As this right pertains only to a minority of the loans, we have concluded that SCC does not have the power to direct the most significant activities of these two NIM Trusts, as the servicer has the power to direct significant activities over the majority of the mortgage loans. In the remaining NIM Trusts, SCC has a shared right to appoint a servicer under certain conditions. For these NIM Trusts, we have concluded that SCC is not the primary beneficiary because the power to direct the most significant activities, which is the servicing of the underlying mortgage loans, is shared with other unrelated parties.


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At OctoberJanuary 31, 2010,2011, we had no significant assets or liabilities included in our condensed consolidated balance sheets related to SCC’s variable interests in the Trusts. We have a liability, as discussed in note 11,13, and a deferred tax asset recorded in our condensed consolidated balance sheets related to obligations for representations and warranties SCC made in connection with the transfer of mortgage loans, including mortgage loans held by the securitization trusts. We have no remaining exposure to economic loss arising from impairment of SCC’s beneficial interest in the Trusts. If SCC receives cash flows in the future as a holder of beneficial interests we would record gains as other income in our income statement. Neither we nor SCC has liquidity arrangements, guarantees or other commitments for the Trusts, nor has any support been provided that was not contractually required.
 
11.13. Commitments and Contingencies
Changes in deferred revenue balances related to our Peace of Mind (POM) program, the current portion of which is included in accounts payable, accrued expenses and other current liabilities and the long-term portion of which is included in other noncurrent liabilities in the condensed consolidated balance sheets, are as follows:
 
                
 (in 000s)    (in 000s) 
   
Six Months Ended October 31, 2010 2009 
Nine Months Ended January 31, 2011 2010 
   
Balance, beginning of period $141,542  $146,807  $141,542  $146,807 
Amounts deferred for new guarantees issued  1,422   1,351   19,376   21,139 
Revenue recognized on previous deferrals  (48,358)   (47,044)   (59,882)   (58,122) 
          
Balance, end of period $94,066  $101,114  $101,036  $109,824 
          
In addition to amounts accrued for our POM guarantee, we had accrued $11.5$11.9 million and $14.5 million at OctoberJanuary 31, 20102011 and April 30, 2010, respectively, related to our standard guarantee which is included with our standard tax preparation services.
The following table summarizes certain of our other contractual obligations and commitments:
 
                
 (in 000s)    (in 000s) 
   
As of October 31, 2010 April 30, 2010  January 31, 2011 April 30, 2010 
   
Franchise Equity Lines of Credit – undrawn commitment $30,683  $36,806  $13,828  $36,806 
Contingent business acquisition obligations  22,154   20,697   25,765   20,697 
Media advertising purchase obligation  26,548   26,548   8,897   26,548 
We routinely enter into contracts that include embedded indemnifications that have characteristics similar to guarantees. Guarantees and indemnifications of the Company and its subsidiaries include obligations to protect counterparties from losses arising from the following: (1) tax, legal and other risks


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related to the purchase or disposition of businesses; (2) penalties and interest assessed by federal and state taxing authorities in connection with tax returns prepared for clients; (3) indemnification of our directors and officers; and (4) third-party claims relating to various arrangements in the normal course of business. Typically, there is no stated maximum payment related to these indemnifications, and the terms of the indemnities may vary and in many cases are limited only by the applicable statute of limitations. The likelihood of any claims being asserted against us and the ultimate liability related to any such claims, if any, is difficult to predict. While we cannot provide assurance we will ultimately prevail in the event any such claims are asserted, we believe the fair value of guarantees and indemnifications relating to our continuing operations is not material as of OctoberJanuary 31, 2010.2011.
 
Discontinued Operations
Sand Canyon Corporation (“SCC”,SCC, previously known as Option One Mortgage Corporation)Corporation, ceased originating mortgage loans in December 2007 and, in April 2008, sold its servicing assets and discontinued its remaining operations. The sale of servicing assets did not include the sale of any mortgage loans.
In connection with the securitization and sale of loans, SCC made certain representations and warranties, including, but not limited to, representations relating to matters such as ownership of the loan, validity of lien securing the loan, and the loan’s compliance with SCC’s underwriting criteria. Representations and warranties in whole loan sale transactions to institutional investors included a “knowledge


12


qualifier” which limits SCC liability for borrower fraud to those instances where SCC had knowledge of the fraud at the time the loans were sold. In the event that there is a breach of a representation and warranty and such breach materially and adversely affects the value of a mortgage loan, SCC may be obligated to repurchase a loan or otherwise indemnify certain parties for losses incurred as a result of loan liquidation. Generally, these representations and warranties are not subject to a stated term, but would be subject to statutes of limitation applicable to the contractual provisions.
Claims received by SCC have primarily related to alleged breaches of representations and warranties related to a loan’s compliance with the underwriting standards established by SCC at origination, borrower fraud and credit exceptions without sufficient compensating factors. Claims received since May 1, 2008 follows:
 
                                                                   
(in millions)
 Fiscal Year 2009 Fiscal Year 2010 Fiscal Year 2011   Fiscal Year 2009 Fiscal Year 2010 Fiscal Year 2011  
 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Total Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Total
Loan Origination Year:                                 Loan Origination Year:
2005 $40 $21 $1 $- $- $15 $- $- $6 $1 $84 $40 $21 $1 $- $- $15 $- $- $6 $1 $- $84
2006  89  10  111  7  2  57  4  45  100  15  440  89  10  111  7  2  57  4  45  100  15  29  469
2007  43  10  85  15  4  11  7  -  3  5  183  43  10  85  15  4  11  7  -  3  5  4  187
                                              
Total $172 $41 $197 $22 $6 $83 $11 $45 $109 $21  707 $172 $41 $197 $22 $6 $83 $11 $45 $109 $21 $33 $740
                                              
Note: The table above excludes amounts related to an indemnity agreement dated April 2008, which is discussed below.
For those claims determined to be valid, SCC has complied with its obligations by either repurchasing the mortgage loans or REO properties, providing for the reimbursement of losses in connection with liquidated REO properties, or reaching other settlements. SCC has denied approximately 84%85% of all claims received, excluding resolution reached under other settlements. Counterparties could reassert claims that SCC has denied. Of claims determined to be valid, approximately 24%23% resulted in loan repurchases, and 76%77% resulted in indemnification or settlement payments. Losses on loan repurchase, indemnification and settlement payments totaled approximately $58$88 million for the period May 1, 2008 through OctoberJanuary 31, 2010.2011. Loss severity rates on repurchases and indemnification have approximated 60% and SCC has not observed any material trends related to average losses by counterparty. Repurchased loans are considered held for sale and are included in prepaid expenses and other current assets on the condensed consolidated balance sheets. The net balance of all mortgage loans held for sale by SCC was $14.6$13.8 million at OctoberJanuary 31, 2010.2011.
SCC generally has 60 to 120 days to respond to representation and warranty claims and performs aloan-by-loan review of all repurchase claims during this time. SCC has completed its review of all claims, with the exception of claims totaling approximately $121$14 million, which remained subject to review as of October


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January 31, 2010.2011. Of the claims still subject to review, approximately $97$2 million are from private-label securitizations related to rescissions of mortgage insurance, and $24$10 million are from monoline insurers.insurers, with the remainder from government sponsored entities.
All claims asserted against SCC since May 1, 2008 relate to loans originated during calendar years 2005 through 2007, of which, approximately 88%89% relate to loans originated in calendar years 2006 and 2007. During calendar year 2005 through 2007, SCC originated approximately $84 billion in loans, of which less than 1% were sold to government sponsored entities. SCC is not subject to loss on loans that have been paid in full, repurchased, or were sold without recourse.
The majority of claims asserted since May 1, 2008, which have been determined by SCC to represent a valid breach of its representations and warranties, relate to loans that became delinquent within the first two years following the origination of the mortgage loan. SCC believes the longer a loan performs prior to an event of default, the less likely the default will be related to a breach of a representation and warranty. The balance of loans originated in 2005, 2006 and 2007 which defaulted in the first two years is $4.0 billion, $6.3 billion and $2.9 billion, respectively, at OctoberJanuary 31, 2010.2011.
SCC estimates losses relating to representation and warranty claims by estimating loan repurchase and indemnification obligations on both known claims and projections of future claims. Projections of future claims are based on an analysis that includes a combination of reviewing repurchase demands and actual defaults and loss severities by counterparty, inquiries from various third-parties, the terms and provisions of related agreements and the historical rate of repurchase and indemnification obligations related to breaches of representations and warranties. SCC’s methodology for calculating this liability considers the


13


probability that individual counterparties (whole-loan purchasers, private label securitization trustees and monoline insurers) will assert future claims.
SCC has recorded a liability for estimated contingent losses related to representation and warranty claims as of OctoberJanuary 31, 2010,2011, of $184.7$155.0 million, which represents SCC’s best estimate of the probable loss that may occur. This overall liability amount includes $49.7$24.2 million whichthat was established under an indemnity agreement dated April 2008 with a specific counterparty in exchange for a full and complete release of such party’s ability to assert representation and warranty claims. This indemnity agreement was given as part of obtaining the counterparty’s consent to SCC’s sale of its mortgage servicing business in 2008. Though disbursements related to this agreement have not been significant, SCC believes thatDuring the full amountcurrent year, payments totaling $25.6 million were made under this indemnity agreement will ultimatelyagreement. We expect the remaining obligation of $24.2 million to be paid.paid in the fourth quarter of this fiscal year.
The recorded liability represents SCC’s estimate of losses from future claims where assertion of a claim and a related contingent loss are both deemed probable. Because the rate at which future claims may be deemed valid and loss severity rates may differ significantly from historical experience, SCC is not able to estimate reasonably possible loss outcomes in excess of its current accrual. A 1% increase in both assumed validity rates and loss severities would result in losses above SCC’s accrual of approximately $21 million. This sensitivity is hypothetical and is intended to provide an indication of the impact of a change in key assumptions on the representations and warranties liability. In reality, changes in one assumption may result in changes in other assumptions, which may or may not counteract the sensitivity.
While SCC uses the best information available to it in estimating its liability, assessing the likelihood that claims will be asserted in the future and estimating probable losses are inherently difficult to estimate and require considerable management judgment. There may be a wide range of reasonably possible losses in excess of the recorded liability that cannot be estimated, primarily due to difficulties inherent in estimating the level of future claims that will be asserted and the percentage of those claims that are ultimately determined to be valid. Although net losses on settled claims since May 1, 2008 have been within initial loss estimates, to the extent that the level of claims asserted, the level of valid claim volumes, the counterparties asserting claims, the nature of claims, or the value of residential home prices differ in the future from current estimates, future losses may be greater than the current estimates and those differences may be significant.


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A rollforward of our liability for losses on repurchases for the sixnine months ended OctoberJanuary 31, 20102011 and 20092010 is as follows:
 
         
  (in 000s) 
  
Six Months Ended October 31, 2010  2009 
  
 
Balance, beginning of period $188,200  $206,595 
Provisions  -   - 
Losses on repurchase and indemnifications  (3,478)   (5,382) 
         
Balance, end of period $184,722  $201,213 
         
 
 
         
     (in 000s) 
  
Nine Months Ended January 31, 2011  2010 
  
 
Balance, beginning of period:        
Amount related to repurchase and indemnifications $138,415  $156,659 
Amount related to indemnity agreement dated April 2008  49,785   49,936 
         
   188,200   206,595 
         
Changes:        
Provisions  -   - 
Losses on repurchase and indemnifications  (7,652)   (8,234) 
Payments under indemnity agreement dated April 2008  (25,562)   (103) 
         
Balance, end of period:        
Amount related to repurchase and indemnifications  130,763   148,425 
Amount related to indemnity agreement dated April 2008  24,223   49,833 
         
  $154,986  $198,258 
         
 
 
The repurchase liability is included in accounts payable, accrued expenses and other current liabilities on our condensed consolidated balance sheets. There have been no provisions for additional losses included in the income statement since April 30, 2008; however, loss provisions would be recorded net of tax in discontinued operations.
 
12.14. Litigation and Related Contingencies
We are party to investigations, legal claims and lawsuits arising out of our business operations. As required, we accrue our best estimate of loss contingencies when we believe a loss is probable and we can reasonably estimate the amount of any such loss. Amounts accrued, including obligations under indemnifications, totaled $24.6$43.9 million and $35.5 million at OctoberJanuary 31, 20102011 and April 30, 2010, respectively. Litigation is inherently unpredictable and it is difficult to predictproject the outcome of particular matters with reasonable certainty and, therefore, the actual amount of any loss may prove to be larger or smaller than the amounts reflected in our consolidated financial statements.
 
RAL Litigation
We have been named in multiple lawsuits as defendants in litigation regarding our refund anticipation loan program in past years. All of those lawsuits have been settled or otherwise resolved, except for one.
The sole remaining case is a putative class action styledSandra J. Basile, et al. v. H&R Block, Inc., et al., April Term 1992 Civil Action No. 3246 in the Court of Common Pleas, First Judicial District Court of Pennsylvania, Philadelphia County, instituted on April 23, 1993. The plaintiffs allege inadequate disclosures with respect to the RAL product and assert claims for violation of consumer protection statutes, negligent misrepresentation, breach of fiduciary duty, common law fraud, usury, and violation of the Truth In Lending Act. Plaintiffs seek unspecified actual and punitive damages, injunctive relief, attorneys’ fees and costs. A Pennsylvania class was certified, but later decertified by the trial court in December 2003. An appellate court subsequently reversed the decertification decision. We are appealing the reversal. We have not concluded that a loss related to this matter is probable nor have we accrued a loss contingency related to this matter.


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Plaintiffs have not provided a dollar amount of their claim and we are not able to estimate a possible range of loss. We believe we have meritorious defenses to this case and intend to defend it vigorously. There can be no assurances, however, as to the outcome of this case or its impact on our consolidated results of operations.
Peace of Mind Litigation
We have been named defendants in lawsuits regarding our Peace of Mind program (collectively, the “POM Cases”), under which our applicable tax return preparation subsidiary assumes liability for additional tax assessments attributable to tax return preparation error. The POM Cases are described below.
Lorie J. Marshall, et al. v. H&R Block Tax Services, Inc., et al., CaseNo. 08-CV-591 in the U.S. District Court for the Southern District of Illinois, is a putative class action case originally filed in the Circuit Court of Madison County, Illinois on January 18, 2002. The plaintiffs allege that the sale of POM guarantees constitutes statutory fraud, an unfair trade practice and breach of a fiduciary duty. The plaintiffs seek unspecified damages, injunctive relief, attorneys’ fees and costs. On September 17, 2010, the federal court denied plaintiffs’ motion for class certification. The parties subsequently reached an agreement to settle the case, along with theSolizcase referenced below.
There is one other putative class action pending against us in Texas that involves the POM guarantee. This case, styledDesiri L. Soliz v. H&R Block, et al.(CauseNo. 03-032-D), was filed on January 23, 2003 in the District Court of Kleberg County, Texas. This case involves the same plaintiffs’ attorneys that are involved in theMarshalllitigation in Illinois and contains allegations similar to those in theMarshalllitigation. The plaintiff seeks actual and treble damages, equitable relief, attorneys’ fees and costs. No class has been certified. Following the denial of class certification in theMarshalllitigation, the parties reached an agreement to settle this case, along with theMarshalllitigation. Settlement amounts related to the POM Cases are immaterial to the financial statements and are accrued at October 31, 2010.
 
Express IRA Litigation
We have been named defendants in lawsuits regarding our former Express IRA product. All of those lawsuits have been settled or otherwise resolved, except for one.
The one remaining case was filed on January 2, 2008 by the Mississippi Attorney General in the Chancery Court of Hinds County, Mississippi First Judicial District (Case No. G 2008 6 S 2) and is styledJim Hood, Attorney for the State of Mississippi v. H&R Block, Inc., H&R Block Financial Advisors, Inc.,et al.The complaint alleges fraudulent business practices, deceptive acts and practices, common law


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fraud and breach of fiduciary duty with respect to the sale of the product in Mississippi and seeks equitable relief, disgorgement of profits, damages and restitution, civil penalties and punitive damages. We are not able to estimate a possible range of loss. We believe we have meritorious defenses to the claims in this case, and we intend to defend this case vigorously, but there can be no assurances as to its outcome or its impact on our consolidated results of operations.
Although we sold H&R Block Financial Advisors, Inc. (HRBFA) effective November 1, 2008, we remain responsible for any liabilities relating to the Express IRA litigation, among other things, through an indemnification agreement. A portion of our accrual is related to these indemnity obligations.
 
RSM McGladrey Litigation
RSM EquiCo, its parent and certain of its subsidiaries and affiliates, are parties to a class action filed on July 11, 2006 and styledDo Right’s Plant Growers, et al. v. RSM EquiCo, Inc., et al. (the “RSM Parties”),Case No. 06 CC00137, in the California Superior Court, Orange County. The complaint contains allegations relating to business valuation services provided by RSM EquiCo, including allegations of fraud, negligent misrepresentation, breach of contract, breach of implied covenant of good faith and fair dealing, breach of fiduciary dutyconversion and unfair competition. Plaintiffs seek unspecified actual and punitive damages, in addition to pre-judgment interest and attorneys’ fees. On March 17, 2009, the court granted plaintiffs’ motion for class certification on all claims. The defendants filed two requests for interlocutory review of the decision, the last of which was denied by the Supreme Court of California on September 30, 2009. A trial date has been set for May 2011.
The certified class consists of RSM EquiCo’s U.S. clients who signed platform agreements and for whom RSM EquiCo did not ultimately market their business for sale. A portion of our loss contingency accrual is related to this matter for the amount of loss that we consider probable and estimable, although it is


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possible that our losses could exceed the amount we have accrued. The fees paid to RSM EquiCo in connection with these agreements total approximately $185 million, a number which substantially exceeds the equity of RSM EquiCo. Plaintiffs seek to recover restitution in an amount equal to the fees paid, in addition to punitive damages and attorney fees. We believe wethe RSM Parties have meritorious defenses to the case and intend to defend the case vigorously. The amount claimed in this action is substantial and could have a material adverse impact on our consolidated results of operations. There can be no assurance regarding the outcome of this matter.
On December 7, 2009, a lawsuit was filed in the Circuit Court of Cook County, Illinois (2009-L-014920)(2010-L-014920) against M&P, RSM and H&R Block styledRonald R. Peterson ex rel. Lancelot Investors Fund, L.P., et al. v. McGladrey & Pullen LLP, et al.The case was removed to the United States District Court for the Northern District of Illinois on December 28, 2009 (CaseNo. 1:10-CV-00274). The complaint, which was filed by the trustee for certain bankrupt investment funds, seeks unspecified damages and asserts claims against RSM for vicarious liability and alter ego liability and against H&R Block for equitable restitution relating to audit work performed by M&P. The amount claimed in this case is substantial. On November 3, 2010, the court dismissed the case against all defendants in its entirety with prejudice. The trustee has filed an appeal to the Seventh Circuit Court of Appeals, which remains pending.
RSM and M&P operate in an alternative practice structure (“APS”). Accordingly, certain claims and lawsuits against M&P could have an impact on RSM. More specifically, any judgments or settlements arising from claims and lawsuits against M&P that exceed its insurance coverage could have a direct adverse effect on M&P’s operations. Although RSM is not responsible for the liabilities of M&P, significant M&P litigation and claims could impair the profitability of the APS and impair the ability to attract and retain clients and quality professionals. This could, in turn, have a material adverse effect on RSM’s operations and impair the value of our investment in RSM. There is no assurance regarding the outcome of any claims or litigation involving M&P.
 
Litigation and Claims Pertaining to Discontinued Mortgage Operations
Although mortgage loan origination activities were terminated and the loan servicing business was sold during fiscal year 2008, SCC remainsand HRB remain subject to investigations, claims and lawsuits pertaining to its loan origination and servicing activities that occurred prior to such termination and sale. These investigations, claims and lawsuits include actions by state attorneys general, other state and federal regulators, municipalities, individual plaintiffs, and cases in which plaintiffs seek to represent a class of others alleged to be similarly situated. Among other things, these investigations, claims and lawsuits allege


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discriminatory or unfair and deceptive loan origination and servicing practices, public nuisance, fraud, and violations of securities laws, the Truth in Lending Act, Equal Credit Opportunity Act and the Fair Housing Act. In the current non-prime mortgage environment, the number of these investigations, claims and lawsuits has increased over historical experience and is likely to continue at increased levels. The amounts claimed in these investigations, claims and lawsuits are substantial in some instances, and the ultimate resulting liability is difficult to predict and thus cannot be reasonably estimated. In the event of unfavorable outcomes, the amounts SCCthat may be required to pay in the discharge of liabilities or settlements could be substantial and, because SCC’s operating results are included in our consolidated financial statements, could have a material adverse impact on our consolidated results of operations.
On June 3, 2008, the Massachusetts Attorney General filed a lawsuit in the Superior Court of Suffolk County, Massachusetts (CaseNo. 08-2474-BLS) styledCommonwealth of Massachusetts v. H&R Block, Inc., et al.,alleging unfair, deceptive and discriminatory origination and servicing of mortgage loans and seeking equitable relief, disgorgement of profits, restitution and statutory penalties. In November 2008, the court granted a preliminary injunction limiting the ability of the owner of SCC’s former loan servicing business to initiate or advance foreclosure actions against certain loans originated by SCC or its subsidiaries without (1) advance notice to the Massachusetts Attorney General and (2) if the Attorney General objects to foreclosure, approval by the court. An appeal of the preliminary injunction was denied. A trial date has been set for June 2011. A portion of our loss contingency accrual is related to this matter for the amount of loss that we consider probable and estimable,estimable. We do not believe losses in excess of our accrual would be material to our financial statements, although it is possible that our losses could exceed the amount we have accrued. We are not able to estimate a possible range of loss. Weand SCC believe we have meritorious defenses to the claims presented and we intend to defend them vigorously. There can be no assurances, however, as to its outcome or its impact on our consolidated results of operations.


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On October 15, 2010, the Federal Home Loan Bank of Chicago filed a lawsuit in the Circuit Court of Cook County, Illinois (Case No. 10CH45033) styledFederal Home Loan Bank of Chicago v. Bank of America Funding Corporation, et al.against multiple defendants, including various SCC related entities and H&R Block, Inc. related entities, arising out of FHLB’s purchase of mortgage-backed securities. Plaintiff asserts claims for rescission and damages under Illinois securities law and for common law negligent misrepresentation in connection with its purchase of two securities originated and securitized by SCC. These two securities had a total initial principal amount of approximately $50 million, of which approximately $42 million remains outstanding. We have not concluded that a loss related to this matter is probable nor have we established a loss contingency related to this matter. We believe the claims in this case are without merit and we intend to defend them vigorously. There can be no assurances, however, as to its outcome or its impact on our consolidated results of operations.
 
Other Claims and Litigation
We have been named in several wage and hour class action lawsuits throughout the country, respectively styledAlice Williams v. H&R Block Enterprises LLC, Case No.RG08366506 (Superior Court of California, County of Alameda, filed January 17, 2008) (alleging improper classification of office managers in California);Arabella Lemus v. H&R Block Enterprises LLC, et al.,CaseNo. CGC-09-489251 (United States District Court, Northern District of California, filed June 9, 2009) (alleging failure to timely pay compensation to tax professionals in California and to include itemized information on wage statements);Delana Ugas v. H&R Block Enterprises LLC, et al.,Case No. BC417700 (United States District Court, Central District of California, filed July 13, 2009) (alleging failure to compensate tax professionals in California and eighteen other states for all hours worked and to provide meal periods); andBarbara Petroski v. H&R Block Eastern Enterprises, Inc., et al.,CaseNo. 10-CV-00075 (United States District Court, Western District of Missouri, filed January 25, 2010);Lance Hom v. H&R Block Enterprises LLC, et al., Case No. 10CV0476 H (United States District Court, Southern District of California, filed March 4, 2010); andStacy Oyer v. H&R Block Eastern Enterprises, Inc., et al., CaseNo. 10-CV-00387-WMS (United States District Court, Western District of New York, filed May 10, 2010). These cases involve a variety of legal theories and allegations including, among other things, (alleging failure to compensate employeestax professionals nationwide for off-season training). A class was certified in theLemuscase in December 2010 consisting of all hours worked; failuretax professionals who worked in company-owned offices in California from 2007 to provide employees with meal periods; failure to provide itemized wage statements; failure to pay wages due upon termination; failure to compensate for mandatory off-season training; and/or misclassification of non-exempt employees. The parties have agreed to consolidate certain of these cases into a single action because they allege substantially identical claims.2010. The plaintiffs in the wage and hour class action lawsuits seek actual damages, pre-judgment interest and attorneys’ fees, in addition to statutory penalties pre-judgment interestunder California and attorneys’ fees. We have not concluded that afederal law, which could equal up to 30 days of wages per tax season for class members who worked in California. The potential loss related to these matters is probable northe wage and hour class action lawsuits cannot be reasonably estimated, but our losses could


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exceed the amount we have we accrued a loss contingency related to these matters. Moreover, we are not able to estimate a possible range of loss.accrued. We believe we have meritorious defenses to the claims in these cases and intend to defend them vigorously. The amounts claimed in these matters are substantial in some instances however, and the ultimate liability with respect to these matters is difficult to predict. There can be no assurances as to the outcome of these cases or their impact on our consolidated results of operations, individually or in the aggregate.
In addition, we are from time to time party to investigations, claims and lawsuits not discussed herein arising out of our business operations. These investigations, claims and lawsuits include actions by state attorneys general, other state regulators, individual plaintiffs, and cases in which plaintiffs seek to represent a class of others similarly situated. We believe we have meritorious defenses to each of these investigations, claims and lawsuits, and we are defending or intend to defend them vigorously. The amounts claimed in these matters are substantial in some instances, however, the ultimate liability with respect to such matters is difficult to predict. In the event of an unfavorable outcome, the amounts we may be required to pay in the discharge of liabilities or settlements could have a material adverse impact on our consolidated results of operations.
We are also party to claims and lawsuits that we consider to be ordinary, routine litigation incidental to our business, including claims and lawsuits (collectively, “Other Claims”) concerning the preparation of customers’ income tax returns, the fees charged customers for various products and services, relationships with franchisees, intellectual property disputes, employment matters and contract disputes. While we cannot provide assurance that we will ultimately prevail in each instance, we believe the amount, if any, we are required to pay in the discharge of liabilities or settlements in these Other Claims will not have a material adverse impact on our consolidated results of operations.


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13.15. Segment Information
Results of our continuing operations by reportable operating segment are as follows:
 
                                
       (in 000s)        (in 000s) 
   
 Three Months Ended October 31, Six Months Ended October 31,  Three Months Ended January 31, Nine Months Ended January 31, 
   
 2010 2009 2010 2009  2011 2010 2011 2010 
   
Revenues:                                
Tax Services $110,921  $109,305  $202,566  $197,268  $672,810  $747,685  $875,376  $944,953 
Business Services  203,426   206,602   378,136   384,220   171,309   178,482   549,445   562,702 
Corporate  8,542   10,174   16,661   20,098   7,363   8,685   24,024   28,783 
                  
 $322,889  $326,081  $597,363  $601,586  $851,482  $934,852  $1,448,845  $1,536,438 
                  
Pretax income (loss):                                
Tax Services $(154,355) $(172,188) $(328,979) $(344,162) $4,114  $131,189  $(324,865)  $(212,973) 
Business Services  8,397   174   7,964   1,495   8,587   (11,222)   16,551   (9,727) 
Corporate  (29,161)  (40,839)  (61,421)  (81,059)  (30,150)   (22,516)   (91,571)   (103,575) 
                  
Loss from continuing operations before tax benefit $(175,119) $(212,853) $(382,436) $(423,726)
Income (loss) from continuing operations before taxes (benefit) $(17,449)  $97,451  $(399,885)  $(326,275) 
                  
 
14.16. Accounting Pronouncements
In July 2010 the Financial Accounting Standard Board (FASB)FASB issued Accounting Standards Update2010-20, “Disclosures About Credit Quality of Financing Receivables and Allowance for Credit Losses.” This guidance would requirerequires enhanced disclosures about the allowance for credit losses and the credit quality of financing receivables and would apply to financing receivables held by all creditors. This guidance isThe requirements for period end disclosures are effective beginning with the first interim or annual reporting period ending after December 15, 2010. Early application is encouraged. We are currently evaluatinghave included all required disclosures in notes 1, 4 and 5. The requirements for activity-based disclosures will be adopted as of April 30, 2011. The requirements for TDR disclosures will be adopted when finalized by the effect of this guidance on our financial statement disclosures.FASB.
In October 2009, the FASB issued Accounting Standards Update2009-13, “Revenue Recognition (Topic 605) – Multiple-Deliverable Revenue Arrangements.” This guidance amends the criteria for separating consideration in multiple-deliverable arrangements to enable vendors to account for products or


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services (deliverables) separately rather than as a combined unit. This guidance establishes a selling price hierarchy for determining the selling price of a deliverable, which is based on: (1) vendor-specific objective evidence; (2) third-party evidence; or (3) estimates. This guidance also eliminates the residual method of allocation and requires that arrangement consideration be allocated at the inception of the arrangement to all deliverables using the relative selling price method. In addition, this guidance significantly expands required disclosures related to a vendor’s multiple-deliverable revenue arrangements. This guidance is effective prospectively for revenue arrangements entered into or materially modified beginning with our fiscal year 2012. We believe this guidance will not have a material effect on our consolidated financial statements.
In December 2010, the FASB issued Accounting Standards Update2010-28, “Intangibles – Goodwill and Other (Topic 350): When to Perform Step 2 of the Goodwill Impairment Test for Reporting Units with Zero or Negative Carrying Amounts.” The amendments affect reporting units whose carrying amount is zero or negative, and require performance of Step 2 of the goodwill impairment test if it is more likely than not that a goodwill impairment exists. In determining whether it is more likely than not that a goodwill impairment exists, a reporting unit would consider whether there are any adverse qualitative factors indicating that an impairment may exist. The qualitative factors are consistent with existing guidance. The reporting unit would evaluate if an event occurs or circumstances change that would more likely than not reduce the fair value of a reporting unit below its carrying amount. This guidance is effective beginning with our fiscal year 2012. We believe this guidance will not have a material effect on our consolidated financial statements.
In June 2009, the FASB issued guidance, under Topic 860 – Transfers and Servicing. This guidance will requirerequires more disclosure about transfers of financial assets, including securitization transactions, and where entities have continuing exposure to the risks related to transferred financial assets. It eliminates the concept of a qualifying special purpose entity and changes the requirements for derecognizing financial assets. We adopted this guidance as of May 1, 2010 and it did not have a material effect on our consolidated financial statements.
 
15.17. Condensed Consolidating Financial Statements
Block Financial LLC (BFC) is an indirect, wholly-owned consolidated subsidiary of the Company. BFC is the Issuer and the Company is the Guarantor of the Senior Notes issued on January 11, 2008 and October 26, 2004, our unsecured committed lines of credit (CLOCs)CLOCs and other indebtedness issued from time to time. These condensed consolidating financial statements have been prepared using the equity method of accounting. Earnings of subsidiaries are, therefore, reflected in the Company’s investment in


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subsidiaries account. The elimination entries eliminate investments in subsidiaries, related stockholders’ equity and other intercompany balances and transactions.
 
                                   
 
Condensed Consolidating Income Statements       (in 000s) 
Condensed Consolidating Statements of OperationsCondensed Consolidating Statements of Operations       (in 000s)
 
Three Months Ended
 H&R Block, Inc.
 BFC
 Other
   Consolidated
  H&R Block, Inc.
 BFC
 Other
   Consolidated
October 31, 2010 (Guarantor) (Issuer) Subsidiaries Elims H&R Block 
January 31, 2011 (Guarantor) (Issuer) Subsidiaries Elims H&R Block
 
Total revenues $-  $17,320  $305,569  $-  $322,889  $- $74,103 $777,379 $- $851,482
                     
Cost of revenues  -   35,959   356,991   -   392,950   -  118,708  516,455  -  635,163
Selling, general and administrative  -   9,379   99,564   -   108,943   -  10,220  225,579  -  235,799
                     
Total expenses  -   45,338   456,555   -   501,893   -  128,928  742,034  -  870,962
                     
Operating loss  -   (28,018)  (150,986)  -   (179,004)
Operating income (loss)  -  (54,825)  35,345  -  (19,480)
Other income (expense), net  (175,119)  4,890   (1,005)  175,119   3,885   (17,449)  (521)  2,552  17,449  2,031
                     
Loss from continuing operations before tax benefit  (175,119)  (23,128)  (151,991)  175,119   (175,119)
Income tax benefit  (68,307)  (7,654)  (60,653)  68,307   (68,307)
Income (loss) from continuing operations before taxes (benefit)  (17,449)  (55,346)  37,897  17,449  (17,449)
Income taxes (benefit)  (13,074)  (26,783)  13,709  13,074  (13,074)
                     
Net loss from continuing operations  (106,812)  (15,474)  (91,338)  106,812   (106,812)
Net income (loss) from continuing operations  (4,375)  (28,563)  24,188  4,375  (4,375)
Net loss from discontinued operations  (2,237)  (1,330)  (907)  2,237   (2,237)  (8,346)  (8,283)  (63)  8,346  (8,346)
                     
Net loss $(109,049) $(16,804) $(92,245) $109,049  $(109,049)
Net income (loss) $(12,721) $(36,846) $24,125 $12,721 $(12,721)
                     
                     
  
Three Months Ended
 H&R Block, Inc.
  BFC
  Other
     Consolidated
 
October 31, 2009 (Guarantor)  (Issuer)  Subsidiaries  Elims  H&R Block 
  
 
Total revenues $-  $21,026  $305,055  $-  $326,081 
                     
Cost of revenues  -   45,861   365,088   -   410,949 
Selling, general and administrative  -   2,457   127,228   -   129,685 
                     
Total expenses  -   48,318   492,316   -   540,634 
                     
Operating loss  -   (27,292)  (187,261)  -   (214,553)
Other income (expense), net  (212,853)  (2,607)  4,307   212,853   1,700 
                     
Loss from continuing operations before tax benefit  (212,853)  (29,899)  (182,954)  212,853   (212,853)
Income tax benefit  (86,381)  (12,294)  (74,087)  86,381   (86,381)
                     
Net loss from continuing operations  (126,472)  (17,605)  (108,867)  126,472   (126,472)
Net loss from discontinued operations  (2,115)  (2,115)  -   2,115   (2,115)
                     
Net loss $(128,587) $(19,720) $(108,867) $128,587  $(128,587)
                     
 
 
 


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Six Months Ended
 H&R Block, Inc.
  BFC
  Other
     Consolidated
 
October 31, 2010 (Guarantor)  (Issuer)  Subsidiaries  Elims  H&R Block 
  
 
Total revenues $-  $38,320  $559,043  $-  $597,363 
                     
Cost of revenues  -   74,987   685,979   -   760,966 
Selling, general and administrative  -   11,469   214,503   -   225,972 
                     
Total expenses  -   86,456   900,482   -   986,938 
                     
Operating loss  -   (48,136)  (341,439)  -   (389,575)
Other income (expense), net  (382,436)  5,272   1,867   382,436   7,139 
                     
Loss from continuing operations before tax benefit  (382,436)  (42,864)  (339,572)  382,436   (382,436)
Income tax benefit  (147,986)  (15,495)  (132,491)  147,986   (147,986)
                     
Net loss from continuing operations  (234,450)  (27,369)  (207,081)  234,450   (234,450)
Net loss from discontinued operations  (5,280)  (4,334)  (946)  5,280   (5,280)
                     
Net loss $(239,730) $(31,703) $(208,027) $239,730  $(239,730)
                     
 
 
                     
                     
  
Six Months Ended
 H&R Block, Inc.
  BFC
  Other
     Consolidated
 
October 31, 2009 (Guarantor)  (Issuer)  Subsidiaries  Elims  H&R Block 
  
 
                     
Total revenues $-  $44,222  $557,420  $(56) $601,586 
                     
Cost of revenues  -   91,421   705,978   -   797,399 
Selling, general and administrative  -   4,955   228,003   (56)  232,902 
                     
Total expenses  -   96,376   933,981   (56)  1,030,301 
                     
Operating loss  -   (52,154)  (376,561)  -   (428,715)
Other income (expense), net  (423,726)  (3,840)  8,829   423,726   4,989 
                     
Loss from continuing operations before tax benefit  (423,726)  (55,994)  (367,732)  423,726   (423,726)
Income tax benefit  (166,637)  (22,986)  (143,651)  166,637   (166,637)
                     
Net loss from continuing operations  (257,089)  (33,008)  (224,081)  257,089   (257,089)
Net loss from discontinued operations  (5,132)  (5,132)  -   5,132   (5,132)
                     
Net loss $(262,221) $(38,140) $(224,081) $262,221  $(262,221)
                     
 
 
                     
  
Three Months Ended
 H&R Block, Inc.
  BFC
  Other
     Consolidated
 
January 31, 2010 (Guarantor)  (Issuer)  Subsidiaries  Elims  H&R Block 
  
 
Total revenues $  $83,291  $851,581  $(20) $934,852 
                     
Cost of revenues     86,020   559,799   (72)  645,747 
Selling, general and administrative     2,881   191,800   (20)  194,661 
                     
Total expenses     88,901   751,599   (92)  840,408 
                     
Operating income (loss)     (5,610)  99,982   72   94,444 
Other income (expense), net  97,451   (1,609)  4,688   (97,523)  3,007 
                     
Income (loss) from continuing operations before taxes (benefit)  97,451   (7,219)  104,670   (97,451)  97,451 
Income taxes (benefit)  43,848   (2,721)  46,569   (43,848)  43,848 
                     
Net income (loss) from continuing operations  53,603   (4,498)  58,101   (53,603)  53,603 
Net loss from discontinued operations  (2,968)  (2,968)     2,968   (2,968)
                     
Net income (loss) $50,635  $(7,466) $58,101  $(50,635) $50,635 
                     
 
 
                     
  
Nine Months Ended
 H&R Block, Inc.
  BFC
  Other
     Consolidated
 
January 31, 2011 (Guarantor)  (Issuer)  Subsidiaries  Elims  H&R Block 
  
 
Total revenues $  $112,423  $1,336,422  $  $1,448,845 
                     
Cost of revenues     193,695   1,202,434      1,396,129 
Selling, general and administrative     21,689   440,082      461,771 
                     
Total expenses     215,384   1,642,516      1,857,900 
                     
Operating loss     (102,961)  (306,094)     (409,055)
Other income (expense), net  (399,885)  4,751   4,419   399,885   9,170 
                     
Loss from continuing operations before tax benefit  (399,885)  (98,210)  (301,675)  399,885   (399,885)
Income tax benefit  (161,060)  (42,278)  (118,782)  161,060   (161,060)
                     
Net loss from continuing operations  (238,825)  (55,932)  (182,893)  238,825   (238,825)
Net loss from discontinued operations  (13,626)  (12,617)  (1,009)  13,626   (13,626)
                     
Net loss $(252,451) $(68,549) $(183,902) $252,451  $(252,451)
                     
 
 
                     
  
Nine Months Ended
 H&R Block, Inc.
  BFC
  Other
     Consolidated
 
January 31, 2010 (Guarantor)  (Issuer)  Subsidiaries  Elims  H&R Block 
  
 
Total revenues $  $127,513  $1,409,001  $(76) $1,536,438 
                     
Cost of revenues     177,441   1,265,777   (72)  1,443,146 
Selling, general and administrative     7,836   419,803   (76)  427,563 
                     
Total expenses     185,277   1,685,580   (148)  1,870,709 
                     
Operating loss     (57,764)  (276,579)  72   (334,271)
Other income (expense), net  (326,275)  (5,449)  13,517   326,203   7,996 
                     
Loss from continuing operations before tax benefit  (326,275)  (63,213)  (263,062)  326,275   (326,275)
Income tax benefit  (122,789)  (25,707)  (97,082)  122,789   (122,789)
                     
Net loss from continuing operations  (203,486)  (37,506)  (165,980)  203,486   (203,486)
Net loss from discontinued operations  (8,100)  (8,100)     8,100   (8,100)
                     
Net loss $(211,586) $(45,606) $(165,980) $211,586  $(211,586)
                     
 
 
 

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Condensed Consolidating Balance SheetsCondensed Consolidating Balance Sheets       (in 000s) Condensed Consolidating Balance Sheets       (in 000s) 
   
 H&R Block, Inc.
 BFC
 Other
   Consolidated
  H&R Block, Inc.
 BFC
 Other
   Consolidated
 
October 31, 2010 (Guarantor) (Issuer) Subsidiaries Elims H&R Block 
January 31, 2011 (Guarantor) (Issuer) Subsidiaries Elims H&R Block 
   
Cash & cash equivalents $-  $810,258  $149,499  $(11) $959,746  $  $1,289,689  $177,320  $(1,319) $1,465,690 
Cash & cash equivalents – restricted  -   140   35,333   -   35,473   -   783   35,330      36,113 
Receivables, net  -   223,131   193,202   -   416,333   27   707,713   663,412      1,371,152 
Mortgage loans held for investment  -   537,226   -   -   537,226   -   513,192         513,192 
Intangible assets and goodwill, net  -   -   1,240,741   -   1,240,741         1,224,672      1,224,672 
Investments in subsidiaries  2,722,826   -   234   (2,722,826)  234   2,664,240      19   (2,664,240)  19 
Other assets  15,022   243,462   859,545   -   1,118,029   12,733   365,198   813,966      1,191,897 
                      
Total assets $2,737,848  $1,814,217  $2,478,554  $(2,722,837) $4,307,782  $2,677,000  $2,876,575  $2,914,719  $(2,665,559) $5,802,735 
                      
Customer deposits $-  $929,909  $-  $(11) $929,898  $  $1,856,514  $  $(1,319) $1,855,195 
Long-term debt  -   998,785   45,725   -   1,044,510      998,875   50,483      1,049,358 
FHLB borrowings  -   75,000   -   -   75,000      75,000         75,000 
Short-term borrowings  -   39,517   -   -   39,517      632,566         632,566 
Other liabilities  123   125,343   1,213,586   -   1,339,052   160   35,406   1,327,367      1,362,933 
Net intercompany advances  1,857,920   (404,933)  (1,452,987)  -   -   1,849,157   (736,295)  (1,112,862)      
Stockholders’ equity  879,805   50,596   2,672,230   (2,722,826)  879,805   827,683   14,509   2,649,731   (2,664,240)  827,683 
                      
Total liabilities and stockholders’ equity $2,737,848  $1,814,217  $2,478,554  $(2,722,837) $4,307,782  $2,677,000  $2,876,575  $2,914,719  $(2,665,559) $5,802,735 
                      
  
                                        
   
 H&R Block, Inc.
 BFC
 Other
   Consolidated
  H&R Block, Inc.
 BFC
 Other
   Consolidated
 
April 30, 2010 (Guarantor) (Issuer) Subsidiaries Elims H&R Block  (Guarantor) (Issuer) Subsidiaries Elims H&R Block 
   
Cash & cash equivalents $-  $702,021  $1,102,135  $(111) $1,804,045  $  $702,021  $1,102,135  $(111) $1,804,045 
Cash & cash equivalents – restricted  -   6,160   28,190   -   34,350      6,160   28,190      34,350 
Receivables, net  57   105,192   412,737   -   517,986   57   105,192   412,737      517,986 
Mortgage loans held for investment, net -      595,405   -   -   595,405 
Mortgage loans held for investment, net  -   595,405         595,405 
Intangible assets and goodwill, net  -   -   1,207,879   -   1,207,879         1,207,879      1,207,879 
Investments in subsidiaries  3,276,597   -   231   (3,276,597)  231   3,276,597      231   (3,276,597)  231 
Other assets  19,014   332,782   722,626   -   1,074,422   19,014   332,782   722,626      1,074,422 
                      
Total assets $3,295,668  $1,741,560  $3,473,798  $(3,276,708) $5,234,318  $3,295,668  $1,741,560  $3,473,798  $(3,276,708) $5,234,318 
                      
Customer deposits $-  $852,666  $-  $(111) $852,555  $  $852,666  $  $(111) $852,555 
Long-term debt  -   998,605   36,539   -   1,035,144      998,605   36,539      1,035,144 
FHLB borrowings  -   75,000   -   -   75,000      75,000         75,000 
Other liabilities  48,775   153,154   1,629,060   -   1,830,989   48,775   153,154   1,629,060      1,830,989 
Net intercompany advances  1,806,263   (431,696)  (1,374,567)  -   -   1,806,263   (431,696)  (1,374,567)      
Stockholders’ equity  1,440,630   93,831   3,182,766   (3,276,597)  1,440,630   1,440,630   93,831   3,182,766   (3,276,597)  1,440,630 
                      
Total liabilities and stockholders’ equity $3,295,668  $1,741,560  $3,473,798  $(3,276,708) $5,234,318  $3,295,668  $1,741,560  $3,473,798  $(3,276,708) $5,234,318 
                      
 

2125


 
                                        
   
Condensed Consolidating Statements of Cash FlowsCondensed Consolidating Statements of Cash Flows       (in 000s) Condensed Consolidating Statements of Cash Flows       (in 000s) 
   
Six Months Ended
 H&R Block, Inc.
 BFC
 Other
   Consolidated
 
October 31, 2010 (Guarantor) (Issuer) Subsidiaries Elims H&R Block 
Nine Months Ended
 H&R Block, Inc.
 BFC
 Other
   Consolidated
 
January 31, 2011 (Guarantor) (Issuer) Subsidiaries Elims H&R Block 
   
Net cash used in operating activities: $(46,961) $(15,379) $(485,661) $-  $(548,001) $(43,026) $(725,197) $(737,195) $  $(1,505,418)
                      
Cash flows from investing:                                        
Mortgage loans originated for investment, net  -   30,829   -   -   30,829      45,316         45,316 
Purchase property & equipment  -   -   (35,005)  -   (35,005)        (51,198)     (51,198)
Payments made for business acquisitions, net  -   -   (43,310)  -   (43,310)        (50,832)     (50,832)
Proceeds from sale of businesses, net        62,298      62,298 
Loans made to franchisees     (90,304)        (90,304)
Net intercompany advances  423,572   -   -   (423,572)  -   467,873         (467,873)   
Other, net  -   (40,237)  71,088   -   30,851      38,538   10,039      48,577 
                      
Net cash provided by (used in) investing activities  423,572   (9,408)  (7,227)  (423,572)  (16,635)  467,873   (6,450)  (29,693)  (467,873)  (36,143)
                      
Cash flows from financing:                                        
Repayments of short-term borrowings  -   (75,000)  -   -   (75,000)     (2,654,653)        (2,654,653)
Proceeds from short-term borrowings  -   114,490   -   -   114,490      3,286,603         3,286,603 
Customer banking deposits  -   76,923   -   100   77,023      1,003,482      (1,208)  1,002,274 
Dividends paid  (95,068)  -   -   -   (95,068)  (140,926)           (140,926)
Repurchase of common stock  (283,470)  -   -   -   (283,470)  (283,494)           (283,494)
Proceeds from exercise of stock options  1,493   -   -   -   1,493   (866)           (866)
Net intercompany advances  -   15,851   (439,423)  423,572   -      (315,752)  (152,121)  467,873    
Other, net  434   760   (22,546)  -   (21,352)  439   (365)  (10,136)     (10,062)
                      
Net cash provided by (used in) financing activities  (376,611)  133,024   (461,969)  423,672   (281,884)  (424,847)  1,319,315   (162,257)  466,665   1,198,876 
                      
Effects of exchange rates on cash  -   -   2,221   -   2,221         4,330      4,330 
                      
Net increase (decrease) in cash  -   108,237   (952,636)  100   (844,299)     587,668   (924,815)  (1,208)  (338,355)
Cash – beginning of period  -   702,021   1,102,135   (111)  1,804,045      702,021   1,102,135   (111)  1,804,045 
                      
Cash – end of period $-  $810,258  $149,499  $(11) $959,746  $  $1,289,689  $177,320  $(1,319) $1,465,690 
                      
 

2226


 
                                        
   
Six Months Ended
 H&R Block, Inc.
 BFC
 Other
   Consolidated
 
October 31, 2009 (Guarantor) (Issuer) Subsidiaries Elims H&R Block 
Nine Months Ended
 H&R Block, Inc.
 BFC
 Other
   Consolidated
 
January 31, 2010 (Guarantor) (Issuer) Subsidiaries Elims H&R Block 
   
Net cash provided by (used in) operating activities: $5,880  $(14,655) $(777,377) $-  $(786,152) $11,590  $(1,788,487) $(872,065) $  $(2,648,962)
                      
Cash flows from investing:                                        
Mortgage loans originated for investment, net  -   38,693   -   -   38,693      56,114         56,114 
Purchase property & equipment  -   546   (7,826)  -   (7,280)     616   (63,858)     (63,242)
Payments made for business acquisitions, net of cash acquired        (10,828)     (10,828)
Proceeds from sale of businesses, net        66,760      66,760 
Loans made to franchisees     (88,564)        (88,564)
Net intercompany advances  89,577   -   -   (89,577)  -   276,743         (276,743)   
Other, net  -   13,847   (1,980)  -   11,867      32,468   (1,619)     30,849 
                      
Net cash provided by (used in) investing activities  89,577   53,086   (9,806)  (89,577)  43,280   276,743   634   (9,545)  (276,743)  (8,911)
                      
Cash flows from financing:                                        
Repayments of short-term borrowings     (982,774)        (982,774)
Proceeds from short-term borrowings     2,657,436         2,657,436 
Customer banking deposits  -   634,637   -   3,829   638,466      1,366,106      (943)  1,365,163 
Dividends paid  (100,784)  -   -   -   (100,784)  (151,317)           (151,317)
Acquisition of treasury shares  (3,785)  -   -   -   (3,785)
Repurchase of common stock  (154,201)           (154,201)
Proceeds from stock options  8,218   -   -   -   8,218   15,678            15,678 
Net intercompany advances  -   183,042   (272,619)  89,577   -      (151,334)  (125,409)  276,743    
Other, net  894   (8,975)  (22,803)  -   (30,884)  1,507   (9,052)  (21,889)     (29,434)
                      
Net cash provided by (used in) financing activities  (95,457)  808,704   (295,422)  93,406   511,231   (288,333)  2,880,382   (147,298)  275,800   2,720,551 
                      
Effects of exchange rates on cash  -   -   9,221   -   9,221         10,336      10,336 
                      
Net increase (decrease) in cash  -   847,135   (1,073,384)  3,829   (222,420)     1,092,529   (1,018,572)  (943)  73,014 
Cash – beginning of period  -   241,350   1,419,535   (6,222)  1,654,663      241,350   1,419,535   (6,222)  1,654,663 
                      
Cash – end of period $-  $1,088,485  $346,151  $(2,393) $1,432,243  $  $1,333,879  $400,963  $(7,165) $1,727,677 
                      

2327


ITEM 2. MANAGEMENT’S DISCUSSION AND ANALYSIS OF FINANCIAL CONDITION AND RESULTS OF OPERATIONS
 
RESULTS OF OPERATIONS
Our subsidiaries provide tax preparation, retail banking and various business advisory and consulting services. We are the only company offering a full range of software, online and in-office tax preparation solutions to individual tax clients.
 
RECENT EVENTS
In August 2010, the Internal Revenue Service (IRS) announced that, as of the beginning of the upcoming tax season, it would no longer furnish the debt indicator (DI), to tax preparers or financial institutions. The DI is an underwriting tool that lenders use when considering whether to loan money to taxpayers who apply for aHistorically, refund anticipation loan (RAL), which is short term loan, secured by the taxpayer’s federalloans (RALs) were offered in our US retail tax refund. Asoffices through a result of the IRS decision, approval rates and loan amounts will likely be lower, and lenders may issuecontractual relationship with HSBC Holdings plc (HSBC). We purchased a 49.9% participation interest in all RALs that have a greater probability of not being repaid. Our participation interests in any RALs issued without the DI used in the credit assessment of the client may have a higher risk of default, which could increase our bad debt expense and reduce our profitability. During the fiscal year ended April 30, 2010, our revenues from RAL participations (including RALs which were based on underwriting standards that included use of the DI) totaled $146.2 million. RAL volumes are expected to decline in fiscal year 2011, and alternate products may have lower margins resulting in reduced profitability. We estimate that the impact of the discontinuation of the DI will reduce our profitability by approximately $0.05 per diluted share. Our estimate is based on a number of assumptions and actual results could differ.
On October 15, 2010, we filed a complaint in the United States District Court for the Eastern District of Missouri for injunctive relief against HSBC Bank USA, National Association and certain of its affiliates (collectively, HSBC) seeking to require HSBC to perform its contractual obligations to offer RALs inobtained through our retail offices. AtIn December 2010, HSBC terminated its contract with us based on restrictions placed on HSBC by its regulator and, therefore, RALs are not being offered in our tax offices this tax season. In connection with the timecontract termination, we obtained the remaining rights to collect on the outstanding balances of the filing of ourForm 10-Q for the period ended October 31, 2010, the ultimate outcomeRALs originated in years 2006 and later. The impact of this matter, its effect on our ability to offer RALsis discussed in our retail offices and its impact on our financialthe Tax Services segment results is unknown.below.


24


TAX SERVICES
This segment primarily consists of our income tax preparation businesses – retail, online and software. This segment includes our tax operations in the U.S., Canada and Australia. Additionally, this segment includes the product offerings and activities of H&R Block Bank (HRB Bank) that primarily support the tax network, our prior participations in refund anticipation loans, and our commercial tax businesses, which provide tax preparation software to CPAs and other tax preparers.
 
                 
  
Tax Services – Operating Results  (in 000s) 
  
  Three Months Ended October 31,  Six Months Ended October 31, 
  
  2010  2009  2010  2009 
  
 
Tax preparation fees $63,590  $59,305  $98,135  $92,930 
Fees from Peace of Mind guarantees  19,811   19,130   48,358   47,044 
Fees from Emerald Card activities  6,693   9,428   17,268   21,119 
Royalties  7,027   6,055   12,632   9,662 
Other  13,800   15,387   26,173   26,513 
                 
Total revenues  110,921   109,305   202,566   197,268 
                 
Compensation and benefits:                
Field wages  52,188   54,938   91,437   94,317 
Other wages  28,506   28,841   56,992   58,721 
Benefits and other compensation  18,093   19,795   52,397   41,111 
                 
   98,787   103,574   200,826   194,149 
Occupancy and equipment  88,142   93,023   170,766   180,943 
Depreciation and amortization  22,568   22,410   44,963   44,726 
Marketing and advertising  12,106   15,261   20,519   22,100 
Other  50,386   48,814   99,607   101,101 
Gain on sale of tax offices, net  (6,713)  (1,589)  (5,136)  (1,589)
                 
Total expenses  265,276   281,493   531,545   541,430 
                 
Pretax loss $(154,355) $(172,188) $(328,979) $(344,162)
                 
 
 
         
  
Tax Services – Operating Statistics (U.S. only) 
  
  Three Months Ended January 31, 
  2011  2010 
  
 
Tax returns prepared (in 000s):(1) 
Company-owned operations
  2,046   2,292 
Franchise operations  1,382   1,347 
         
Total retail operations  3,428   3,639 
         
Software  601   635 
Online  942   719 
Free File Alliance  167   201 
         
Total digital tax solutions  1,710   1,555 
         
   5,138   5,194 
         
Net average fee per tax return prepared:(2)
Company-owned operations
 $191.20   205.06 
Franchise operations  175.03   181.20 
         
  $184.68  $196.23 
         
Offices:        
Company-owned  5,921   6,431 
Company-owned shared locations(3)
  572   760 
         
Total company-owned offices  6,493   7,191 
         
Franchise  4,178   3,909 
Franchise shared locations(3)
  397   406 
         
Total franchise offices  4,575   4,315 
         
   11,068   11,506 
         
 
 
(1)Fiscal year 2011 returns include approximately 69,000 and 35,000 company-owned and franchise returns, respectively, which were completed and ready to file at January 31, 2011, but could not be filed due to delays by the IRS in processing returns including Schedule A. Revenue related to these returns was deferred at January 31, 2011 and will be recognized in our fourth quarter. Fiscal year 2010 returns


28


include approximately 102,000 returns prepared in offices we sold or franchised in fiscal year 2011. Tax returns prepared in these offices are presented within company-owned operations for fiscal year 2010.
(2)Calculated as net tax preparation fees divided by retail tax returns prepared.
(3)Shared locations include offices located within Sears and other third-party businesses.
                 
  
Tax Services – Operating Results  (in 000s) 
  
  Three Months Ended January 31,  Nine Months Ended January 31, 
  2011  2010  2011  2010 
  
 
Tax preparation fees $387,558  $485,277  $485,693  $578,207 
Fees from refund anticipation checks  74,010   31,119   75,321   32,593 
Royalties  72,008   75,174   84,640   84,836 
Interest income on Emerald Advance  46,132   36,867   47,590   39,944 
Fees from Emerald Card activities  18,864   21,814   36,132   42,933 
Loan participation and related fees  16,252   38,163   17,144   38,463 
Fees from Peace of Mind guarantees  11,524   11,079   59,882   58,122 
Other  46,462   48,192   68,974   69,855 
                 
Total revenues  672,810   747,685   875,376   944,953 
                 
Compensation and benefits:                
Field wages  178,006   208,466   269,443   302,783 
Other wages  27,963   29,634   84,955   88,355 
Benefits and other compensation  39,475   44,023   91,872   85,134 
                 
   245,444   282,123   446,270   476,272 
Marketing and advertising  97,419   87,670   117,938   109,770 
Occupancy and equipment  90,211   98,625   260,977   279,568 
Bad debt  92,228   56,762   94,654   59,034 
Depreciation and amortization  22,450   23,226   67,413   67,952 
Supplies  11,049   15,409   18,273   23,255 
Goodwill impairment  22,700      22,700    
Other  86,122   64,676   176,079   155,659 
Loss (gain) on sale of tax offices, net  1,073   (11,995)  (4,063)  (13,584)
                 
Total expenses  668,696   616,496   1,200,241   1,157,926 
                 
Pretax income (loss) $4,114  $131,189  $(324,865) $(212,973)
                 
 
 
 
Three months ended OctoberJanuary 31, 20102011 compared to OctoberJanuary 31, 20092010
Tax Services’ revenues increased $1.6decreased $74.9 million, or 1.5%10.0%, for the three months ended OctoberJanuary 31, 20102011 compared to the prior year. Tax preparation fees increased $4.3decreased $97.7 million, or 7.2%20.1%, primarily due to favorable foreign exchange ratesa decline of 10.7% in tax returns prepared in company-owned offices coupled with a decline of 6.8% in our net average charge. Declines in tax returns prepared were primarily the result of an industry-wide slow start to the tax season, which resulted in part from an IRS delay in processing returns including Schedule A. Additionally, we deferred $17.4 million of revenue related to tax returns prepared which we were unable to file electronically with the IRS due to the processing delay. This revenue will be recognized in our fourth quarter. Our net average charge declined due to the IRS processing delay, which primarily impacted more complex filings with higher fees, and new client growth resulting from our promotion of a free Federal EZ filing. We expect our net average charge for the full fiscal year will be between 2% and 4% lower than the average in fiscal year 2010. We also expect tax returns prepared for the full fiscal year to increase 0.5% to 1.5%
The business of our Tax Services segment is highly seasonal and results for our third quarter represent only a small portion of the tax season. Third quarter results are not indicative of the results we expect for the entire fiscal year. Tax returns prepared in company-owned and franchise offices through February 28, 2011 increased 3.2% from the prior year compared with a 5.8% decrease through January 31.
Fees earned on refund anticipation checks (RACs) increased $42.9 million, or 137.8%, primarily due to an increase in the current year.number of RACs issued as a portion of our clients chose to receive their refunds via RAC, as an alternative to a RAL.
RALs were historically offered to our clients by HSBC. In December 2010, HSBC terminated its contract with us based on restrictions placed on HSBC by its regulator and, therefore, RALs are not being offered this tax season. Current quarter revenues include the recognition of net deferred fees from HSBC of $16.3 million that


29


would have normally been recognized over the 2011 tax season, but was accelerated upon the termination of our contract with HSBC. This compares with revenues resulting from loans participations and related fees in the prior year of $38.2 million. Termination of this contract could have adverse effects on our operating results this fiscal year, including declines in tax returns prepared as a result of clients seeking alternate preparers who continue to offer RALs, and declines in settlement product and related revenues to the extent prior RAL clients do not purchase a RAC or change their refund disbursement elections. A decline in clients could have other adverse impacts, including increased credit losses on loan balances with those clients.
Interest income earned on Emerald Advance lines of credit (EAs) increased $9.3 million, or 25.1%, over the prior year primarily due to an increase in loan volume, which resulted from offering the product to a wider client base.
Total expenses decreased $16.2increased $52.2 million, or 5.8%8.5%, for the three months ended OctoberJanuary 31, 2010.2011. Compensation and benefits decreased $4.8$36.7 million, or 4.6%13.0%, primarily due to lower commission-based wages and related payroll taxes resulting from the decline in the number of tax returns prepared. Marketing and advertising expenses increased $9.7 million, or 11.1%, as a result of reductions in force during the first quarter of this year.additional media spend focused on early-season clients. Occupancy and equipment expenses decreased $4.9$8.4 million, or 5.2%8.5%, primarily due to the closuredecline in the number of offices. Bad debt expense increased $35.5 million, or 62.5%, primarily due to increased volumes on EAs and RACs, which typically have higher bad debt rates than RALs. Additionally, bad debt was negatively impacted by a decline in tax returns prepared for certain client segments. During the current quarter, we recorded a $22.7 million impairment of goodwill in an ancillary reporting unit, as discussed in note 7 to the condensed consolidated financial statements. Other expenses increased $21.4 million, or 33.2%, primarily due to $17.5 million in incremental legal accruals recorded in the current quarter.
During the current quarter, we recognized net gainslosses of $6.7$1.1 million on the sale of certain company-owned offices to franchises, compared to $1.6gains of $12.0 million in the prior year.
The pretax lossPretax income for the three months ended OctoberJanuary 31, 2011 and 2010 and 2009 was $154.4$4.1 million and $172.2$131.2 million, respectively.
 
SixNine months ended OctoberJanuary 31, 20102011 compared to OctoberJanuary 31, 20092010
Tax Services’ revenues increased $5.3decreased $69.6 million, or 2.7%7.4%, for the sixnine months ended OctoberJanuary 31, 20102011 compared to the prior year. Tax preparation fees increased $5.2decreased $92.5 million, or 5.6%16.0%, primarily due to favorable foreign exchange ratesa decline in tax returns prepared in company-owned offices coupled with a decline in our net average charge. These declines were the result of an industry-wide slow start to the tax season, which resulted in part due to the IRS’ delay in accepting certain forms that were updated for changes in tax laws. Additionally, we deferred $17.4 million of revenue related to tax returns prepared which were not filed electronically with the IRS due to the IRS acceptance delay.
Fees earned on RACs increased $42.7 million, or 131.1%, primarily due to an increase in the currentnumber of RACs issued as a portion of our clients chose to receive their refunds via RAC, as an alternative to a RAL.
As a result of RALs not being offered this tax season, revenue related to RAL participations and related fees were $21.3 million lower than in the prior year.
Total expenses decreased $9.9Emerald Card revenues declined $6.8 million, or 1.8%15.8%, for the six months ended October 31, 2010. Compensation and benefits increased $6.7 million, or 3.4%, primarily as a result of fewer income tax refunds funding directly to our prepaid debit cards, primarily due to the decline in clients.
Interest income earned on EAs increased $7.6 million, or 19.1%, over the prior year primarily due to an increase in EAs, which resulted from offering the product to a wider client base.
Total expenses increased $42.3 million, or 3.7%, for the nine months ended January 31, 2011. Compensation and benefits decreased $30.0 million, or 6.3%, primarily due to lower commission-based wages resulting from the decline in the number of tax returns prepared. This decline was partially offset by severance costs and related payroll taxes recorded during the first quarter of this year. Marketing and advertising expenses increased $8.2 million, or 7.4%, as a result of additional media spend focused on early-season clients. Occupancy and equipment expenses decreased $10.2$18.6 million, or 5.6%6.6%, primarily due to the closuredecrease in the number of offices. Bad debt expense increased $35.6 million, or 60.3%, primarily due to increased volumes on RACs and EAs, which typically have higher bad debt rates than RALs. During the current year, we recorded a $22.7 million impairment of goodwill in an ancillary reporting unit, as discussed in note 7 to the condensed consolidated financial statements. Other expenses increased $20.4 million, or 13.1%, primarily due to $16.2 million in incremental legal accruals recorded in the current year.


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During the current year, we recognized net gains of $5.1$4.1 million on the sale of certain company-owned offices to franchises, compared to $1.6$13.6 million in the prior year.
The pretax loss for the sixnine months ended OctoberJanuary 31, 2011 and 2010 and 2009 was $329.0$324.9 million and $344.2$213.0 million, respectively.


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BUSINESS SERVICES
This segment consists of RSM McGladrey, Inc. (RSM), a national firm offering tax, consulting and accounting services and capital market services to middle-market companies.
 
                                
   
Business Services – Operating ResultsBusiness Services – Operating Results (in 000s) Business Services – Operating Results (in 000s) 
 
 Three Months Ended October 31, Six Months Ended October 31,   
  Three Months Ended January 31, Nine Months Ended January 31, 
 2010 2009 2010 2009  2011 2010 2011 2010 
   
Tax services $111,659  $107,612  $192,990  $190,281  $84,078  $79,707  $277,068  $269,988 
Business consulting  64,522   60,070   126,200   121,991   60,015   70,499   186,215   192,490 
Accounting services  9,253   11,878   20,095   23,407   9,143   11,716   29,238   35,123 
Capital markets  1,482   1,012   3,872   2,529   3,952   3,225   7,824   5,754 
Reimbursed expenses  5,796   6,204   12,127   10,353   3,920   5,658   16,047   16,011 
Other  10,714   19,826   22,852   35,659   10,201   7,677   33,053   43,336 
                  
Total revenues  203,426   206,602   378,136   384,220   171,309   178,482   549,445   562,702 
                  
Compensation and benefits  138,803   149,309   265,916   283,689   119,508   116,606   385,424   400,295 
Occupancy  12,641   9,671   24,571   18,923   9,805   14,678   34,376   33,601 
Depreciation  4,883   5,540   9,535   10,830   4,801   5,224   14,336   16,054 
Marketing and advertising  9,514   4,721   14,173   9,554   2,779   4,733   16,952   14,287 
Amortization of intangible assets  3,057   2,942   5,893   5,907   2,888   2,896   8,781   8,803 
Other  26,131   34,245   50,084   53,822   22,941   45,567   73,025   99,389 
                  
Total expenses  195,029   206,428   370,172   382,725   162,722   189,704   532,894   572,429 
                  
Pretax income $8,397  $174  $7,964  $1,495 
Pretax income (loss) $8,587  $(11,222) $16,551  $(9,727)
                  
 
Three months ended OctoberJanuary 31, 20102011 compared to OctoberJanuary 31, 20092010
Business Services’ revenues for the three months ended OctoberJanuary 31, 20102011 decreased $3.2$7.2 million, or 1.5%4.0% from the prior year. Tax services and consulting revenues increased primarily as a result of the acquisition of Caturano & Company, Inc. (Caturano), as discussed in note 2 to the condensed consolidated financial statements. Business consulting revenues declined $10.5 million, or 14.9%, primarily due to the slowdown of services performed on a large multi-year engagement in our consulting practice.
Total expenses decreased $27.0 million, or 14.2%, from the prior year. Other expenses declined $22.6 million, or 49.7%, primarily due to a $15.0 million impairment of goodwill and litigation costs recorded in the prior year.
Pretax income for the three months ended January 31, 2011 was $8.6 million compared to a loss of $11.2 million in the prior year.
Nine months ended January 31, 2011 compared to January 31, 2010
Business Services’ revenues for the nine months ended January 31, 2011 decreased $13.3 million, or 2.4% from the prior year. Tax services revenues increased primarily as a result of the acquisition of Caturano. Business consulting revenues declined $6.3 million, or 3.3%, primarily due to the slowdown of services performed on a large multi-year engagement in our consulting practice. Other revenues declined $10.3 million, or 23.7%, primarily as a result of a reduction in management fees received related to the new administrative services agreement with McGladrey & Pullen LLP (M&P), as discussed in note 1012 to the condensed consolidated financial statements.
Total expenses decreased $11.4$39.5 million, or 5.5%6.9%, from the prior year. Compensation and benefits decreased $10.5$14.9 million, or 7.0%3.7%, primarily due to decreases in managing director compensation inreduced spend on employee insurance benefits and a reduction of costs directly related to the current year. large multi-year consulting engagement detailed above.
Other expenses declined $8.1$26.4 million, or 23.7%26.5%, primarily due to a $15.0 million impairment of goodwill and litigation costs recorded in the prior year.
Pretax income for the threenine months ended OctoberJanuary 31, 20102011 was $8.4$16.6 million compared to $0.2 million in the prior year.
Six months ended October 31, 2010 compared to October 31, 2009
Business Services’ revenues for the six months ended October 31, 2010 decreased $6.1 million, or 1.6% from the prior year. Tax services and consulting revenues increased primarily as a resultloss of the acquisition of Caturano. Other revenues declined primarily as a result of a reduction in management fees received related to the new administrative services agreement with M&P.
Total expenses decreased $12.6 million, or 3.3%, from the prior year. Compensation and benefits decreased $17.8 million, or 6.3%, primarily due to decreases in managing director compensation in the current year. Other expenses declined $3.7 million, or 6.9%, primarily due to litigation costs recorded in the prior year.
Pretax income for the six months ended October 31, 2010 was $8.0 million compared to $1.5$9.7 million in the prior year.


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CORPORATE, ELIMINATIONS AND INCOME TAXES ON CONTINUING OPERATIONS
Corporate operating losses include interest income from U.S. passive investments, interest expense on borrowings, net interest margin and gains or losses relating to mortgage loans held for investment, real estate owned, residual interests in securitizations and other corporate expenses, principally related to finance, legal and other support departments.
 
                                
   
Corporate – Operating ResultsCorporate – Operating Results (in 000s) Corporate – Operating Results (in 000s) 
 
 Three Months Ended October 31, Six Months Ended October 31,   
  Three Months Ended January 31, Nine Months Ended January 31, 
 2010 2009 2010 2009  2011 2010 2011 2010 
   
Interest income on mortgage loans held for investment $6,525  $8,072  $12,848  $15,968  $5,923  $7,567  $18,771  $23,535 
Other  2,017   2,102   3,813   4,130   1,440   1,118   5,253   5,248 
                  
Total revenues  8,542   10,174   16,661   20,098   7,363   8,685   24,024   28,783 
                  
Interest expense  20,861   19,216   41,649   38,874   21,715   19,762   63,364   58,636 
Provision for loan losses  8,300   13,400   16,300   27,000   7,800   9,050   24,100   36,050 
Compensation and benefits  10,279   13,486   22,664   26,787   6,643   11,805   29,307   38,592 
Other  (1,737)  4,911   (2,531)  8,496 
Other, net  1,355   (9,416)  (1,176)  (920)
                  
Total expenses  37,703   51,013   78,082   101,157   37,513   31,201   115,595   132,358 
                  
Pretax loss $(29,161) $(40,839) $(61,421) $(81,059) $(30,150) $(22,516) $(91,571) $(103,575)
                  
 
Three months ended OctoberJanuary 31, 20102011 compared to OctoberJanuary 31, 20092010
Compensation and benefits declined $5.2 million, or 43.7%, primarily due to reductions in force during the current year. Other expenses increased $10.8 million primarily due to a gain of $9.5 million recorded in the prior year on the transfer of liabilities relating to previously retained insurance risk to a third-party, which is reported above as a reduction of other expenses, net.
Nine months ended January 31, 2011 compared to January 31, 2010
Interest income earned on mortgage loans held for investment decreased $1.5$4.8 million, or 20.2%, from the prior year, primarily as a result of declining rates and non-performing loans. The provision for loan losses declined $5.1$12.0 million from the prior year as a result of the continued run-off of our portfolio. See additional discussion below under “Mortgage Loans Held for Investment.” Other expensesCompensation and benefits declined $6.6$9.3 million, or 24.1%, primarily due to expense reductions.
Six months ended October 31, 2010 compared to October 31, 2009
Interest income earned on mortgage loans held for investment decreased $3.1 million from the prior year, primarily as a result of declining rates and non-performing loans. The provision for loan losses declined $10.7 million from the prior year as a result of the continued run-off of our portfolio. Other expenses declined $11.0 million primarily due to expense reductions.reductions in force.
 
Income Taxes
Our effective tax rate for continuing operations was 39.0%40.3% and 38.7%37.6% for the three and sixnine months ended OctoberJanuary 31, 2011 and 2010, respectively, comparedrespectively. This increase resulted from a decline in gains from investments in company-owned life insurance assets which are not subject to 40.6% and 39.3% fortax, an increase in the three and six months ended and October 31, 2009, respectively. Ourstate effective tax rate decreased fromand other favorable net discrete adjustments booked in the current year compared to unfavorable adjustments recorded in the prior yearyear. During the current quarter, the increase in our base tax rate, coupled with a discrete adjustment to taxes for the release of a valuation allowance due primarily to audit settlements and changes to thein certain state income tax reserves.positions, resulted in a tax benefit of $13.1 million on a consolidated pretax loss of $17.4 million. We expect our effective tax rate for full fiscal year 2011 to be approximately 39%.
Mortgage Loans Held for Investment
Mortgage loans held for investment at October 31, 2010 totaled $537.2 million. The portfolio includes loans originated by Sand Canyon Corporation (SCC) and purchased by HRB Bank which constitutes approximately 63% of the total loan portfolio at October 31, 2010. We have experienced higher rates of delinquency and have greater exposure to loss with respect to this segment of our loan portfolio. Our remaining loan portfolio totaled $229.8 million and is characteristic of a prime loan portfolio, and we believe subject to a lower loss exposure.


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Detail of our mortgage loans held for investment and the related allowance, excluding unamortized deferred fees and costs of $4.5 million and $5.3 million at October 31, 2010 and April 30, 2010, respectively, is as follows:
                 
           (dollars in 000s) 
  
  Outstanding
  Loan Loss Allowance  % 30 + Days
 
  Principal Balance  Amount  % of Principal  Past Due 
  
 
As of October 31, 2010:                
Purchased from SCC $390,448  $78,488   20.1%  39.3%
All other  229,809   9,079   4.0%  10.4%
                 
  $620,257  $87,567   14.1%  28.6%
                 
As of April 30, 2010:                
Purchased from SCC $434,644  $82,793   19.1%  37.8%
All other  249,040   10,742   4.3%  8.9%
                 
  $683,684  $93,535   13.7%  27.3%
                 
 
 
We recorded provisions for loan losses of $8.3 million and $16.3 million during the three and six months ended October 31, 2010, respectively, compared to $13.4 million and $27.0 million during the three and six months ended October 31, 2009, respectively. Our allowance for loan losses as a percent of mortgage loans was 14.1%, or $87.6 million, at October 31, 2010, compared to 13.7%, or $93.5 million, at April 30, 2010. This allowance represents our best estimate of credit losses inherent in the loan portfolio as of the balance sheet dates.
 
Discontinued Operations
Sand Canyon Corporation (“SCC”, previously known as Option One Mortgage Corporation) ceased originating mortgage loans in December of 2007 and, in April 2008, sold its servicing assets and discontinued its remaining operations. The sale of servicing assets did not include the sale of any mortgage loans. SCC retained contingent liabilities that arose from the operations of SCC prior to its disposal, including certain mortgage loan repurchase obligations, contingent liabilities associated with litigation and related claims, lease commitments, and employee termination benefits. SCC also retained residual interests in certain mortgage loan securitization transactions prior to cessation of its origination business. The net loss from discontinued operations totaled $2.2$8.3 million and $5.3$13.6 million for the three and sixnine months ended OctoberJanuary 31, 20102011 compared to $2.1$3.0 million and $5.1$8.1 million for the three and sixnine months ended OctoberJanuary 31, 2009.2010. Increased losses are primarily attributable to higher litigation costs.


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In connection with the securitization and sale of mortgage loans, SCC made certain representations and warranties. In the event that there is a breach of a representation and warranty and such breach materially and adversely affects the value of a mortgage loan, SCC may be obligated to repurchase a loan or otherwise indemnify certain parties for losses incurred as a result of loan liquidation. Losses on valid claims totaled $3.5$7.7 million and $5.4$8.2 million for the sixnine months ended OctoberJanuary 31, 2011 and 2010, and 2009, respectively. Additionally, SCC made payments of $25.6 million under its indemnity obligation dated April 2008.
These amounts were recorded as reductions of our loan repurchase liability. Claims received since May 1, 2008 are as follows:
 
                                                                             
(in millions)(in millions) (in millions) 
   
 Fiscal Year 2009 Fiscal Year 2010 Fiscal Year 2011    Fiscal Year 2009 Fiscal Year 2010 Fiscal Year 2011   
 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Total  Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Total 
   
Loan Origination Year                                            
Loan Origination Year:                                                
2005 $40  $21  $1  $-  $-  $15  $-  $-  $6  $1  $84  $40  $21  $1  $  $  $15  $  $  $6  $1  $  $84 
2006  89   10   111   7   2   57   4   45   100   15   440   89   10   111   7   2   57   4   45   100   15   29   469 
2007  43   10   85   15   4   11   7   -   3   5   183   43   10   85   15   4   11   7      3   5   4   187 
                                                
Total $172  $41  $197  $22  $6  $83  $11  $45  $109  $21  $707  $172  $41  $197  $22  $6  $83  $11  $45  $109  $21  $33  $740 
                                                
Note: The table above excludes amounts related to an indemnity agreement dated April 2008, which is discussed below.
SCC has recorded a liability for estimated contingent losses related to representation and warranty claims as of OctoberJanuary 31, 2010,2011, of $184.7$155.0 million, which represents SCC’s best estimate of the probable loss that may occur. This overall liability amount includes $49.7$24.2 million, which was established under an indemnity agreement dated April 2008 with a specific counterparty in exchange for a full and complete release of such party’s ability to assert representation and warranty claims. This indemnity agreement was given as part of obtaining the counterparty’s consent to SCC’s sale of its mortgage servicing business in 2008. Though disbursements


28


related to this agreement have not been significant, SCC believes thatDuring the full amountcurrent quarter, payments totaling $25.6 million were made under this indemnity agreement will ultimatelyagreement. We expect the remaining obligation of $24.2 million to be paid.paid in the fourth quarter of this fiscal year.
The recorded liability represents SCC’s estimate of losses from future claims where assertion of a claim and a related contingent loss are both deemed probable. Because the rate at which future claims may be deemed valid and loss severity rates may differ significantly from historical experience, SCC is not able to estimate reasonably possible loss outcomes in excess of its current accrual. A 1% increase in both assumed validity rates and loss severities would result in losses above SCC’s accrual of approximately $21 million. This sensitivity is hypothetical and is intended to provide an indication of the impact of a change in key assumptions on the representations and warranties liability. In reality, changes in one assumption may result in changes in other assumptions, which may or may not counteract the sensitivity.
While SCC uses the best information available to it in estimating its liability, assessing the likelihood that claims will be asserted in the future and estimating probable losses are inherently difficult to estimate and require considerable management judgment. There may be a wide range of reasonably possible losses in excess of the recorded liability that cannot be estimated, primarily due to difficulties inherent in estimating the level of future claims that will be asserted and the percentage of those claims that are ultimately determined to be valid. Although net losses on settled claims since May 1, 2008 have been within initial loss estimates, to the extent that the level of claims asserted, the level of valid claim volumes, the counterparties asserting claims, the nature of claims, or the value of residential home prices differ in the future from current estimates, future losses may be greater than the current estimates and those differences may be significant.
 
FINANCIAL CONDITION
These comments should be read in conjunction with the condensed consolidated balance sheets and condensed consolidated statements of cash flows found on pages 1 and 3, respectively.
CAPITAL RESOURCES AND LIQUIDITY – Our sources of capital include cash from operations, cash from customer deposits, issuances of common stock and debt. We use capital primarily to fund working capital, pay dividends, repurchase shares of common stock and acquire businesses. Our operations are highly seasonal and therefore generally require the use of cash to fund operating losses during the period May through mid-January.
Given the likely availability of a number of liquidity options discussed herein, including borrowing capacity under our unsecured committed lines of credit (CLOCs), we believe, that in the absence of any unexpected developments, our existing sources of capital at OctoberJanuary 31, 20102011 are sufficient to meet our operating needs.


33


CASH FROM OPERATING ACTIVITIES – Cash used byin operations totaled $548.0 million$1.5 billion for the first sixnine months of fiscal year 2011, compared with $786.2 million$2.6 billion for the same period last year. The decrease was primarily due to lower income tax payments made duringthe lack of RAL participations purchased in the current year and other changes in working capital.year. See discussion under Recent Events at the beginning of Part I, Item 2.
CASH FROM INVESTING ACTIVITIES –Cash used in investing activities totaled $16.6$36.1 million for the first sixnine months of fiscal year 2011, compared to $43.3$8.9 million provided in the same period last year.
Mortgage Loans Held for Investment. We received net payments of $30.8$45.3 million and $38.7$56.1 million on our mortgage loans held for investment for the first sixnine months of fiscal years 2011 and 2010, respectively. Cash payments declined primarily due to non-performing loans and continued run-off of our portfolio.
Purchases of Property and Equipment. Total cash paid for property and equipment was $35.0$51.2 million and $7.3$63.2 million for the first sixnine months of fiscal years 2011 and 2010, respectively.
Business Acquisitions. Total cash paid for acquisitions was $43.3$50.8 million and $6.6$10.8 million during the sixnine months ended OctoberJanuary 31, 20102011 and 2009,2010, respectively. In July 2010 our Business Services segment acquired a Boston-based accounting firm, and cash used in investing activities includes payments totaling $32.6 million related to this acquisition. See additional discussion in note 2 to the condensed consolidated financial statements.
In October 2010, we signed a definitive merger agreement to acquire all of the outstanding shares of 2SS Holdings, Inc., developer of TaxACT digital tax preparation solutions, for $287.5 million in cash. We expect this acquisition will be funded by excess available liquidity fromcash-on-hand or short-term borrowings. Completion of the transaction is subject to the satisfaction of customary closing conditions, including regulatory approval.
Sales of Businesses. Proceeds from the sales of businesses totaled $62.3 million and $66.8 million for the nine months ended January 31, 2011 and 2010, respectively. During the first halfnine months of fiscal year 2011, we sold nearly 250280 tax offices to franchisees, for proceedscompared to the sale of $58.0 million. During fiscal year 2010, we sold 267 tax offices to franchisees for proceeds of $65.7 million.in the prior year. The majority of these sales were financed through affiliate loans. Sales proceeds
Loans Made to Franchisees. Loans made to franchisees totaled $90.3 million and cash payments$88.6 million for the nine months ended January 31, 2011 and 2010, respectively. These amounts included both the financing of sales of tax offices and franchisee draws under the linesour Franchise Equity Lines of credit are both included in investing activities.Credit (FELCs).
CASH FROM FINANCING ACTIVITIES –Cash used inprovided by financing activities totaled $281.9 million$1.2 billion for the first sixnine months of fiscal year 2011, compared to $511.2 million provided$2.7 billion in the same period last year.
Short-Term Borrowings. We had commercial paper borrowings of $39.5$632.6 million at OctoberJanuary 31, 2010, while we had no similar borrowings in2011, compared to $792.6 million at the same periodtime last year. These borrowings were used to fund our off-season losses and cover our seasonal working capital needs. We also had other short-term borrowings of $882.5 million outstanding at January 31, 2010 to fund our participation interests in RALs. Our commercial paper borrowings peaked at $674.7 million in the current year.
Customer Banking Deposits. Customer banking deposits increased $77.0 million$1.0 billion for the sixnine months ended OctoberJanuary 31, 20102011 compared to an increase of $638.5 million$1.4 billion in the prior year. We utilize cash provided by deposit balances as a funding source for our Emerald Advance lines of credit during the tax season. Funding from customer deposits will be obtained later this year than in the prior year.


29


Dividends. We have consistently paid quarterly dividends. Dividends paid totaled $95.1$140.9 million and $100.8$151.3 million for the sixnine months ended OctoberJanuary 31, 20102011 and 2009,2010, respectively.
Repurchase and Retirement of Common Stock. During the sixnine months ended OctoberJanuary 31, 2010,2011, we purchased and immediately retired 19.0 million shares of our common stock at a cost of $279.9 million. We may continue to repurchase and retire common stock or retire treasury stock in the future.
Issuances of Common Stock. Proceeds from Cash used for the issuance of common stock totaled $1.5 million and $8.2$0.9 million for the sixnine months ended OctoberJanuary 31, 2010 and 2009, respectively.2011 compared to proceeds of $15.7 million for the prior year. This decline is due to a reduction in stock option exercises and the related tax benefits.


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BORROWINGS
The following chart provides the debt ratings for Block Financial LLC (BFC) as of OctoberJanuary 31, 20102011 and April 30, 2010:
 
                         
  
  OctoberJanuary 31, 20102011  April 30, 2010 
  
  Short-term  Long-term  Outlook  Short-term  Long-term  Outlook 
  
 
Moody’s  P-2   Baa2   Negative   P-2   Baa1   Stable 
S&P(1)
  A-2   BBB   Negative   A-2   BBB   Positive 
DBRS  R-2 (high)  BBB (high)  Stable   R-2 (high)  BBB (high)  Positive 
 
 
(1)Placed on CreditWatch Negative, effective October 20, 2010.
We maintainAt January 31, 2011, we maintained a committed line of credit (CLOC) agreement to support commercial paper issuances, general corporate purposes or for working capital needs. This facility provides funding up to $1.7 billion and matures July 31, 2013. This facility bears interest at an annual rate of LIBOR plus 1.30% to 2.80% or PRIME plus .30%0.30% to 1.80% (depending on the type of borrowing) and includes an annual facility fee of .20%0.20% to .70%0.70% of the committed amounts, based on our credit ratings. Covenants include:in the new facility are substantially similar to those in the previous CLOCs including: (1) maintenance of a minimum net worth of $650.0 million on the last day of any fiscal quarter; and (2) reduction of the aggregate outstanding principal amount of short-term debt, as defined in the agreement, to $200.0 million or less for thirty consecutive days during the period March 1 to June 30 of each year (“Clean-down requirement”). At OctoberJanuary 31, 2010,2011, we were in compliance with these covenants and had net worth of $879.8$827.7 million. We had no balance outstanding under the CLOCs at OctoberJanuary 31, 2010 or April 30, 2010.2011.
There have been no other material changes in our borrowings or debt ratings from those reported at April 30, 2010 in our Annual Report onForm 10-K.
 
CONTRACTUAL OBLIGATIONS AND COMMERCIAL COMMITMENTS
There have been no material changes in our contractual obligations and commercial commitments from those reported at April 30, 2010 in our Annual Report onForm 10-K.
 
REGULATORY ENVIRONMENT
There have been no material changes in our regulatory environment from those reported at April 30, 2010 in our Annual Report onForm 10-K.
 
FORWARD-LOOKING INFORMATION
This report and other documents filed with the Securities and Exchange Commission (SEC) may contain forward-looking statements. In addition, our senior management may make forward-looking statements orally to analysts, investors, the media and others. Forward-looking statements can be identified by the fact that they do not relate strictly to historical or current facts. They often include words such as “expects,” “anticipates,” “intends,” “plans,” “believes,” “seeks,” “estimates,” “will,” “would,” “should,” “could” or “may.” Forward-looking statements provide management’s current expectations or predictions of future conditions, events or results. They may include projections of revenues, income, earnings per share, capital expenditures, dividends, liquidity, capital structure or other financial items, descriptions of management’s plans or objectives for future operations, products or services, or descriptions of assumptions underlying any of the above. They are not guarantees of future performance. By their nature, forward-looking statements are subject to risks and uncertainties. These statements speak only as of the date made and management does not undertake to update them to reflect changes or events occurring after that date except as required by federal securities laws.


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There have been no material changes in our market risks from those reported at April 30, 2010 in our Annual Report onForm 10-K.
 
ITEM 4. CONTROLS AND PROCEDURES
 
EVALUATION OF DISCLOSURE CONTROLS AND PROCEDURES
As of the end of the period covered by thisForm 10-Q, we evaluated the effectiveness of the design and operation of our disclosure controls and procedures (as defined in Exchange ActRules 13a-15(e) and


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15d-15(c)15d-15(e)). The controls evaluation was done under the supervision and with the participation of management, including our Chief Executive Officer and Chief Financial Officer. Based on this evaluation, our Chief Executive Officer and Chief Financial Officer have concluded that our disclosure controls and procedures were effective as of the end of the period covered by this Quarterly Report onForm 10-Q.
 
CHANGES IN INTERNAL CONTROL OVER FINANCIAL REPORTING
There were no changes that materially affected, or are reasonably likely to materially affect, our internal control over financial reporting.
 
 
 
RAL Litigation
We have been named in multiple lawsuits as defendants in litigation regarding our refund anticipation loan program in past years. All of those lawsuits have been settled or otherwise resolved, except for one.
The sole remaining case is a putative class action styledSandra J. Basile, et al. v. H&R Block, Inc., et al., April Term 1992 Civil Action No. 3246 in the Court of Common Pleas, First Judicial District Court of Pennsylvania, Philadelphia County, instituted on April 23, 1993. The plaintiffs allege inadequate disclosures with respect to the RAL product and assert claims for violation of consumer protection statutes, negligent misrepresentation, breach of fiduciary duty, common law fraud, usury, and violation of the Truth In Lending Act. Plaintiffs seek unspecified actual and punitive damages, injunctive relief, attorneys’ fees and costs. A Pennsylvania class was certified, but later decertified by the trial court in December 2003. An appellate court subsequently reversed the decertification decision. We are appealing the reversal. We have not concluded that a loss related to this matter is probable nor have we accrued a loss contingency related to this matter. Plaintiffs have not provided a dollar amount of their claim and we are not able to estimate a possible range of loss. We believe we have meritorious defenses to this case and intend to defend it vigorously. There can be no assurances, however, as to the outcome of this case or its impact on our consolidated results of operations.
Peace of Mind Litigation
We have been named defendants in lawsuits regarding our Peace of Mind program (collectively, the “POM Cases”), under which our applicable tax return preparation subsidiary assumes liability for additional tax assessments attributable to tax return preparation error. The POM Cases are described below.
Lorie J. Marshall, et al. v. H&R Block Tax Services, Inc., et al., CaseNo. 08-CV-591 in the U.S. District Court for the Southern District of Illinois, is a putative class action case originally filed in the Circuit Court of Madison County, Illinois on January 18, 2002. The plaintiffs allege that the sale of POM guarantees constitutes statutory fraud, an unfair trade practice and breach of a fiduciary duty. The plaintiffs seek unspecified damages, injunctive relief, attorneys’ fees and costs. On September 17, 2010, the federal court denied plaintiffs’ motion for class certification. The parties subsequently reached an agreement to settle the case, along with theSolizcase referenced below.


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There is one other putative class action pending against us in Texas that involves the POM guarantee. This case, styledDesiri L. Soliz v. H&R Block, et al.(CauseNo. 03-032-D), was filed on January 23, 2003 in the District Court of Kleberg County, Texas. This case involves the same plaintiffs’ attorneys that are involved in theMarshalllitigation in Illinois and contains allegations similar to those in theMarshalllitigation. The plaintiff seeks actual and treble damages, equitable relief, attorneys’ fees and costs. No class has been certified. Following the denial of class certification in theMarshalllitigation, the parties reached an agreement to settle this case, along with theMarshalllitigation. Settlement amounts related to the POM Cases are immaterial to the financial statements and are accrued at October 31, 2010.
 
Express IRA Litigation
We have been named defendants in lawsuits regarding our former Express IRA product. All of those lawsuits have been settled or otherwise resolved, except for one.
The one remaining case was filed on January 2, 2008 by the Mississippi Attorney General in the Chancery Court of Hinds County, Mississippi First Judicial District (Case No. G 2008 6 S 2) and is styledJim Hood, Attorney for the State of Mississippi v. H&R Block, Inc., H&R Block Financial Advisors, Inc.,et al.The complaint alleges fraudulent business practices, deceptive acts and practices, common law fraud and breach of fiduciary duty with respect to the sale of the product in Mississippi and seeks equitable relief, disgorgement of profits, damages and restitution, civil penalties and punitive damages. We are not able to estimate a possible range of loss. We believe we have meritorious defenses to the claims in this case, and we intend to defend this case vigorously, but there can be no assurances as to its outcome or its impact on our consolidated results of operations.
Although we sold H&R Block Financial Advisors, Inc. (HRBFA) effective November 1, 2008, we remain responsible for any liabilities relating to the Express IRA litigation, among other things, through an indemnification agreement. A portion of our accrual is related to these indemnity obligations.
 
RSM McGladrey Litigation
RSM EquiCo, its parent and certain of its subsidiaries and affiliates, are parties to a class action filed on July 11, 2006 and styledDo Right’s Plant Growers, et al. v. RSM EquiCo, Inc., et al. (the “RSM Parties”),Case No. 06 CC00137, in the California Superior Court, Orange County. The complaint contains allegations relating to business valuation services provided by RSM EquiCo, including allegations of fraud, negligent misrepresentation, breach of contract, breach of implied covenant of good faith and fair dealing, breach of fiduciary dutyconversion and unfair competition. Plaintiffs seek unspecified actual and punitive damages, in addition to pre-judgment interest and attorneys’ fees. On March 17, 2009, the court granted plaintiffs’ motion for class certification on all claims. The defendants filed two requests for interlocutory review


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of the decision, the last of which was denied by the Supreme Court of California on September 30, 2009. A trial date has been set for May 2011.
The certified class consists of RSM EquiCo’s U.S. clients who signed platform agreements and for whom RSM EquiCo did not ultimately market their business for sale. A portion of our loss contingency accrual is related to this matter for the amount of loss that we consider probable and estimable, although it is possible that our losses could exceed the amount we have accrued. The fees paid to RSM EquiCo in connection with these agreements total approximately $185 million, a number which substantially exceeds the equity of RSM EquiCo. Plaintiffs seek to recover restitution in an amount equal to the fees paid, in addition to punitive damages and attorney fees. We believe wethe RSM Parties have meritorious defenses to the case and intend to defend the case vigorously. The amount claimed in this action is substantial and could have a material adverse impact on our consolidated results of operations. There can be no assurance regarding the outcome of this matter.
On December 7, 2009, a lawsuit was filed in the Circuit Court of Cook County, Illinois (2009-L-014920)(2010-L-014920) against M&P, RSM and H&R Block styledRonald R. Peterson ex rel. Lancelot Investors Fund, L.P., et al. v. McGladrey & Pullen LLP, et al.The case was removed to the United States District Court for the Northern District of Illinois on December 28, 2009 (CaseNo. 1:10-CV-00274). The complaint, which was filed by the trustee for certain bankrupt investment funds, seeks unspecified damages and asserts claims against RSM for vicarious liability and alter ego liability and against H&R Block for equitable restitution relating to audit work performed by M&P. The amount claimed in this case is substantial. On November 3, 2010, the court dismissed the case against all defendants in its entirety with prejudice. The trustee has filed an appeal to the Seventh Circuit Court of Appeals, which remains pending.


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RSM and M&P operate in an alternative practice structure (“APS”). Accordingly, certain claims and lawsuits against M&P could have an impact on RSM. More specifically, any judgments or settlements arising from claims and lawsuits against M&P that exceed its insurance coverage could have a direct adverse effect on M&P’s operations. Although RSM is not responsible for the liabilities of M&P, significant M&P litigation and claims could impair the profitability of the APS and impair the ability to attract and retain clients and quality professionals. This could, in turn, have a material adverse effect on RSM’s operations and impair the value of our investment in RSM. There is no assurance regarding the outcome of any claims or litigation involving M&P.
 
Litigation and Claims Pertaining to Discontinued Mortgage Operations
Although mortgage loan origination activities were terminated and the loan servicing business was sold during fiscal year 2008, SCC remainsand HRB remain subject to investigations, claims and lawsuits pertaining to its loan origination and servicing activities that occurred prior to such termination and sale. These investigations, claims and lawsuits include actions by state attorneys general, other state and federal regulators, municipalities, individual plaintiffs, and cases in which plaintiffs seek to represent a class of others alleged to be similarly situated. Among other things, these investigations, claims and lawsuits allege discriminatory or unfair and deceptive loan origination and servicing practices, public nuisance, fraud, and violations of securities laws, the Truth in Lending Act, Equal Credit Opportunity Act and the Fair Housing Act. In the current non-prime mortgage environment, the number of these investigations, claims and lawsuits has increased over historical experience and is likely to continue at increased levels. The amounts claimed in these investigations, claims and lawsuits are substantial in some instances, and the ultimate resulting liability is difficult to predict and thus cannot be reasonably estimated. In the event of unfavorable outcomes, the amounts SCCthat may be required to pay in the discharge of liabilities or settlements could be substantial and, because SCC’s operating results are included in our consolidated financial statements, could have a material adverse impact on our consolidated results of operations.
On June 3, 2008, the Massachusetts Attorney General filed a lawsuit in the Superior Court of Suffolk County, Massachusetts (CaseNo. 08-2474-BLS) styledCommonwealth of Massachusetts v. H&R Block, Inc., et al.,alleging unfair, deceptive and discriminatory origination and servicing of mortgage loans and seeking equitable relief, disgorgement of profits, restitution and statutory penalties. In November 2008, the court granted a preliminary injunction limiting the ability of the owner of SCC’s former loan servicing business to initiate or advance foreclosure actions against certain loans originated by SCC or its subsidiaries without (1) advance notice to the Massachusetts Attorney General and (2) if the Attorney General objects to foreclosure, approval by the court. An appeal of the preliminary injunction was denied. A trial date has been set for June 2011. A portion of our loss contingency accrual is related to this matter for the amount of loss that we consider probable


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and estimable,estimable. We do not believe losses in excess of our accrual would be material to our financial statements, although it is possible that our losses could exceed the amount we have accrued. We are not able to estimate a possible range of loss. Weand SCC believe we have meritorious defenses to the claims presented and we intend to defend them vigorously. There can be no assurances, however, as to its outcome or its impact on our consolidated results of operations.
On October 15, 2010, the Federal Home Loan Bank of Chicago filed a lawsuit in the Circuit Court of Cook County, Illinois (Case No. 10CH45033) styledFederal Home Loan Bank of Chicago v. Bank of America Funding Corporation, et al.against multiple defendants, including various SCC related entities and H&R Block, Inc. related entities, arising out of FHLB’s purchase of mortgage-backed securities. Plaintiff asserts claims for rescission and damages under Illinois securities law and for common law negligent misrepresentation in connection with its purchase of two securities originated and securitized by SCC. These two securities had a total initial principal amount of approximately $50 million, of which approximately $42 million remains outstanding. We have not concluded that a loss related to this matter is probable nor have we established a loss contingency related to this matter. We believe the claims in this case are without merit and we intend to defend them vigorously. There can be no assurances, however, as to its outcome or its impact on our consolidated results of operations.
 
Other Claims and Litigation
We have been named in several wage and hour class action lawsuits throughout the country, respectively styledAlice Williams v. H&R Block Enterprises LLC, Case No.RG08366506 (Superior Court of California, County of Alameda, filed January 17, 2008) (alleging improper classification of office managers in California);Arabella Lemus v. H&R Block Enterprises LLC, et al.,CaseNo. CGC-09-489251


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(United (United States District Court, Northern District of California, filed June 9, 2009) (alleging failure to timely pay compensation to tax professionals in California and to include itemized information on wage statements);Delana Ugas v. H&R Block Enterprises LLC, et al.,Case No. BC417700 (United States District Court, Central District of California, filed July 13, 2009) (alleging failure to compensate tax professionals in California and eighteen other states for all hours worked and to provide meal periods); andBarbara Petroski v. H&R Block Eastern Enterprises, Inc., et al.,CaseNo. 10-CV-00075 (United States District Court, Western District of Missouri, filed January 25, 2010);Lance Hom v. H&R Block Enterprises LLC, et al.,Case No. 10CV0476 H (United States District Court, Southern District of California, filed March 4, 2010); andStacy Oyer v. H&R Block Eastern Enterprises, Inc., et al.,CaseNo. 10-CV-00387-WMS (United States District Court, Western District of New York, filed May 10, 2010). These cases involve a variety of legal theories and allegations including, among other things, (alleging failure to compensate employeestax professionals nationwide for off-season training). A class was certified in theLemuscase in December 2010 consisting of all hours worked; failuretax professionals who worked in company-owned offices in California from 2007 to provide employees with meal periods; failure to provide itemized wage statements; failure to pay wages due upon termination; failure to compensate for mandatory off-season training;and/or misclassification of non-exempt employees. The parties have agreed to consolidate certain of these cases into a single action because they allege substantially identical claims.2010. The plaintiffs in the wage and hour class action lawsuits seek actual damages, pre-judgment interest and attorneys’ fees, in addition to statutory penalties pre-judgment interestunder California and attorneys’ fees. We have not concluded that afederal law, which could equal up to 30 days of wages per tax season for class members who worked in California. The potential loss related to these matters is probable northe wage and hour class action lawsuits cannot be reasonably estimated, but our losses could exceed the amount we have we accrued a loss contingency related to these matters. Moreover, we are not able to estimate a possible range of loss.accrued. We believe we have meritorious defenses to the claims in these cases and intend to defend them vigorously. The amounts claimed in these matters are substantial in some instances however, and the ultimate liability with respect to these matters is difficult to predict. There can be no assurances as to the outcome of these cases or their impact on our consolidated results of operations, individually or in the aggregate.
In addition, we are from time to time party to investigations, claims and lawsuits not discussed herein arising out of our business operations. These investigations, claims and lawsuits include actions by state attorneys general, other state regulators, individual plaintiffs, and cases in which plaintiffs seek to represent a class of others similarly situated. We believe we have meritorious defenses to each of these investigations, claims and lawsuits, and we are defending or intend to defend them vigorously. The amounts claimed in these matters are substantial in some instances, however, the ultimate liability with respect to such matters is difficult to predict. In the event of an unfavorable outcome, the amounts we may be required to pay in the discharge of liabilities or settlements could have a material adverse impact on our consolidated results of operations.
We are also party to claims and lawsuits that we consider to be ordinary, routine litigation incidental to our business, including claims and lawsuits (collectively, “Other Claims”) concerning the preparation of customers’ income tax returns, the fees charged customers for various products and services, relationships with franchisees, intellectual property disputes, employment matters and contract disputes. While we cannot provide assurance that we will ultimately prevail in each instance, we believe the amount, if any, we are required to pay in the discharge of liabilities or settlements in these Other Claims will not have a material adverse impact on our consolidated results of operations.


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ITEM 1A. RISK FACTORS
 
The elimination of the IRS debt indicator may increasehas caused federal and state regulators to scrutinize the riskRAL underwriting practices of default on RALs and may reduce our profitability.third-party financial institutions that provide RALs.
 
In August 2010, the Internal Revenue Service (IRS) announced that, as of the beginning of the upcoming tax season, it would no longer furnish the debt indicator (DI), to tax preparers or financial institutions. The DI is an underwriting tool that lenders use when considering whether to loan money to taxpayers who apply for a refund anticipation loan (RAL),RAL, which is short term loan, secured by the taxpayer’s federal tax refund.
On December 23, 2010, HSBC terminated its contract with us to provide RALs in our retail tax offices based on restrictions placed on HSBC by its regulators due to the DI no longer being available. As a result, RALs were not offered in our retail tax offices this tax season. Subsequently, two other banks offering RALs this tax season through our competitors announced that due to regulatory concerns they will not be offering RALs next tax season. Additionally, a third bank offering RALs this tax season through our competitors announced that it was appealing a notice it had received from its regulator that its practice of the IRS decision, approval rates and loan amounts will likely be lower, and lenders may issueoriginating RALs that have a greater probability of not being repaid. Our participation interests in any RALs issued without the DI usedis “unsafe and unsound” and has recently filed a lawsuit in federal court against its regulator. Based on these developments and the overall limited amount of banks that offer RALs, there can be no assurances as to the availability of RALs in our retail tax offices in the credit assessmentfuture.
In addition, termination of the clientcontract with HSBC could have adverse effects on our operating results this fiscal year, including declines in tax returns prepared as a result of clients seeking alternate preparers who continue to offers RALs this tax season, and declines in settlement product and related revenues to the extent prior RAL clients do not purchase a refund anticipation check or change their refund disbursement elections. A decline in clients could have other adverse impacts, including increased credit losses on loan balances with those clients.
Recent legislative and regulatory reforms may have a higher risksignificant impact on our business, results of default,operations and financial condition.
In July 2010, the Dodd-Frank Wall Street Reform and Consumer Protection Act (the Reform Act) was signed into law, which could increase our bad debt expensecontains a comprehensive set of provisions designed to govern the practices and reduce our profitability. Duringoversight of financial institutions and other participants in the fiscal year ended April 30, 2010, our revenues from RAL participations (including RALs which were based on underwriting standards that included use of the DI) totaled $146.2 million. RAL volumes are expected to decline in fiscal year 2011, and alternate products may have lower margins resulting in reduced profitability. We estimate that thefinancial markets.
The full impact of the discontinuationReform Act is difficult to assess because many provisions require federal agencies to adopt implementing regulations. In addition, the Reform Act mandates multiple studies, which could result in additional legislative or regulatory action. The Reform Act, as well as other legislative and regulatory changes, could have a significant impact on us and on our subsidiary, HRB Bank, by, for example, requiring us to change our business practices, requiring us to meet more stringent capital, liquidity and leverage ratio requirements, limiting our ability to pursue business opportunities, imposing additional costs on us, limiting fees we can charge for services, impacting the value of our assets, or otherwise adversely affecting our businesses. Specific provisions of the DI will reduceReform Act include:
• changes to the thrift supervisory structure as the responsibility and authority of the Office of Thrift Supervision moves to the Office of the Comptroller of the Currency in July 2011;
• changes which may require the Company, as a thrift holding company, to meet regulatory capital, liquidity, leverage or other standards;
• regulation of interchange fees charged by payment card issuers for transactions in which a person uses a debit or general-use prepaid card, and enforcement of a new statutory requirement that such fees be reasonable and proportional to the actual cost of the transaction to the issuer; and
• establishment of a Consumer Financial Protection Bureau with broad authority to implement new consumer protection regulations.
The effect of the Reform Act on our profitability by approximately $0.05 per diluted share. Our estimate is based on a numberbusiness and operations could be significant, depending upon final implementation of assumptionsregulations, the actions of our competitors and actual results could differ.the behavior of other marketplace participants. In addition, we may be required to invest significant management time and resources to address the various provisions of the Reform Act and the numerous regulations that are required to be issued under it. The


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On October 15, 2010, we filedReform Act and any related legislation or regulations could have a complaint in the United States District Court for the Eastern District of Missouri for injunctive relief against HSBC Bank USA, National Association and certain of its affiliates (collectively, HSBC) seeking to require HSBC to perform its contractual obligations to offer RALs in our retail offices. At the time of the filing of ourForm 10-Q for the period ended October 31, 2010, the ultimate outcome of this matter, itsmaterial adverse effect on our ability to offer RALs in our retail officesbusiness, results of operations and its impact on our financial results is unknown.condition.
There have been no other material changes in our risk factors from those reported at April 30, 2010 in our Annual Report onForm 10-K.
 
 
A summary of our purchases of H&R Block common stock during the secondthird quarter of fiscal year 2011 is as follows:
             
(in 000s, except per share amounts)
      Total Number of Shares
 Maximum $ Value
  Total
 Average
 Purchased as Part of
 of Shares that May
  Number of Shares
 Price Paid
 Publicly Announced
 Be Purchased Under
  Purchased(1) per Share Plans or Programs(2) the Plans or Programs
 
 
August 1 – August 31  5 $15.67  - $1,416,177
September 1 – September 30  3,455 $12.83  3,450 $1,371,957
October 1 – October 31  1 $13.14  - $1,371,957
 
 
             
(in 000s, except per share amounts)
      Total Number of Shares
 Maximum $Value
  Total
 Average
 Purchased as Part of
 of Shares that May
  Number of Shares
 Price Paid
 Publicly Announced
 Be Purchased Under
  Purchased(1) per Share Plans or Programs(2) the Plans or Programs
 
 
November 1 – November 30  1 $11.63  - $1,371,957
December 1 – December 31  - $-  - $1,371,957
January 1 – January 31  1 $11.91  - $1,371,957
 
 
 
(1)We purchased 11,4062,067 shares in connection with the funding of employee income tax withholding obligations arising upon the exercise of stock options or the lapse of restrictions on nonvested shares.
 
(2)In June 2008, our Board of Directors rescinded previous authorizations to repurchase shares of our common stock, and approved an authorization to purchase up to $2.0 billion of our common stock through June 2012.
 
 
     
 10.1 Offer Letter from H&R Block Management, LLC to Alan M. Bennett dated August 12, 2010, filed as Exhibit 10.1 to the Company’s current report onForm 8-K dated August 12, 2010, file number 1-6089, is incorporated herein by reference.*
 10.2 H&R Block, Inc. 2003 Long-Term Executive Compensation Plan (restated effective September 30, 2010).*
 10.3 Agreement and Plan of Merger by and among H&R Block, Inc., HRB Island Acquisition, Inc., 2SS Holdings, Inc., TA Associates Management, L.P. in its capacity as a Stockholder Representative, and Lance Dunn in his capacity as a Stockholder Representative dated as of October 13, 2010, filed as Exhibit 10.1 to the Company’s current report onForm 8-K dated October 14, 2010, file number 1-6089, is incorporated herein by reference.
 31.1 Certification by Chief Executive Officer pursuant to Section 302 of the Sarbanes-Oxley Act of 2002.
 31.2 Certification by Chief Financial Officer pursuant to Section 302 of the Sarbanes-Oxley Act of 2002.
 32.1 Certification by Chief Executive Officer furnished pursuant to 18 U.S.C. 1350, as adopted by Section 906 of the Sarbanes-Oxley Act of 2002.
 32.2 Certification by Chief Financial Officer furnished pursuant to 18 U.S.C. 1350, as adopted by Section 906 of the Sarbanes-Oxley Act of 2002.
 101.INS XBRL Instance Document
 101.SCH XBRL Taxonomy Extension Schema
 101.CAL XBRL Extension Calculation Linkbase
 101.LAB XBRL Taxonomy Extension Label Linkbase
 101.PRE XBRL Taxonomy Extension Presentation Linkbase
 101.REF XBRL Taxonomy Extension Reference Linkbase
 
 
     
 31.1 Certification by Chief Executive Officer pursuant to Section 302 of the Sarbanes-Oxley Act of 2002.
 31.2 Certification by Chief Financial Officer pursuant to Section 302 of the Sarbanes-Oxley Act of 2002.
 32.1 Certification by Chief Executive Officer furnished pursuant to 18 U.S.C. 1350, as adopted by Section 906 of the Sarbanes-Oxley Act of 2002.
 32.2 Certification by Chief Financial Officer furnished pursuant to 18 U.S.C. 1350, as adopted by Section 906 of the Sarbanes-Oxley Act of 2002.
 101.INS XBRL Instance Document
 101.SCH XBRL Taxonomy Extension Schema
 101.CAL XBRL Extension Calculation Linkbase
 101.LAB XBRL Taxonomy Extension Label Linkbase
 101.PRE XBRL Taxonomy Extension Presentation Linkbase
 101.REF XBRL Taxonomy Extension Reference Linkbase
 
 
*Indicates management contracts, compensatory plans or arrangements.


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Pursuant to the requirements of the Securities Exchange Act of 1934, the registrant has duly caused this report to be signed on its behalf by the undersigned thereunto duly authorized.
 
H&R BLOCK, INC.
 
(-s- Alan M. Bennett)
 
Alan M. Bennett
President and Chief Executive Officer
December 8, 2010March 9, 2011
 
(-s- Jeffrey T. Brown)
 
Jeffrey T. Brown
Senior Vice President and
Chief Financial Officer
December 8, 2010March 9, 2011
 
(-s- Colby R. Brown)
 
Colby R. Brown
Vice President and
Corporate Controller
December 8, 2010March 9, 2011


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