SECURITIES AND EXCHANGE COMMISSION
Washington, D.C. 20549


FORM 10-Q

   
(Mark One)
X IN BALLOT BOXx QUARTERLY REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934
For the quarterly period ended JulyOctober 31, 2002
 
OPEN BALLOT BOXOR
o TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934
For the transition period from __________________________ to __________________________

Commission file number 1-6089

H&R BLOCK, INC.
(Exact name of registrant as specified in its charter)

   
MISSOURI
(State or other jurisdiction of
incorporation or organization)
 44-0607856
(I.R.S. Employer
Identification No.)

4400 Main Street
Kansas City, Missouri 64111
(Address of principal executive offices, including zip code)

(816) 753-6900
(Registrant’s telephone number, including area code)

Indicate by check mark whether the registrant (1) has filed all reports required to be filed by Section 13 or 15(d) of the Securities Exchange Act of 1934 during the preceding 12 months (or for such shorter period that the registrant was required to file such reports), and (2) has been subject to such filing requirements for the past 90 days.

Yes CHECK MARKx   No _____    o

The number of shares outstanding of the registrant’s Common Stock, without par value, at the close of business on August 31,November 29, 2002 was 180,688,747178,656,921 shares.

 


TABLE OF CONTENTS

PART I Financial Information
Consolidated Balance Sheets JulyOctober 31, 2002 and April 30, 2002
Consolidated Statements of Operations Three and Six Months Ended July 13,October 31, 2002 and 2001
Consolidated Statements of Cash Flows ThreeSix Months Ended JulyOctober 31, 2002 and 2001
Notes to Consolidated Financial Statements
Management’s Discussion and Analysis of Results of Operations and Financial Condition
QUANTITATIVE AND QUALITATIVE DISCLOSURES ABOUT MARKET RISKQuantitative and Qualitative Disclosures about Market Risk
Controls and Procedures
PART II OTHER INFORMATIONOther Information
SIGNATURES
FINANCIAL STATEMENT CERTIFICATION
EX-10.1 1993 Long-Term Executive Compensation Plan
EX-10.2 2003 Long-Term Executive Compensation Plan
EX-10.3 Amendment to Employment Agreement
EX-99.1 Certification by Chief Executive Officer
EX-99.2 Certification by Chief Financial Officer


TABLE OF CONTENTS

     
    Page

PART I Financial Information  
  
Consolidated Balance Sheets
July
October 31, 2002 and April 30, 2002 1
  
Consolidated Statements of Operations
Three and Six Months Ended JulyOctober 31, 2002 and 2001 2
  
Consolidated Statements of Cash Flows
Three
Six Months Ended JulyOctober 31, 2002 and 2001 3
  Notes to Consolidated Financial Statements 4
  
Management’s Discussion and Analysis of Results
of Operations and Financial Condition 1418
  Quantitative and Qualitative Disclosures about Market Risk 3857
Controls and Procedures57
PART II Other Information 3857
     
SIGNATURES  3961
 
FINANCIAL STATEMENT CERTIFICATION 4062

 


H&R BLOCK, INC.
CONSOLIDATED BALANCE SHEETS
Amounts in thousands, except share amounts

                    
 July 31, April 30,  October 31, April 30, 
 2002 2002  2002 2002 
 
 
  
 
 
ASSETS (Unaudited) (Audited) 
 (Unaudited) (Audited) 


 
 
  ASSETS 
CURRENT ASSETS
CURRENT ASSETS
 
CURRENT ASSETS
 
Cash and cash equivalents $377,992 $436,145 Cash and cash equivalents $260,915 $436,145 
Cash and cash equivalents — restricted 242,260 152,173 Cash and cash equivalents — restricted 409,107 152,173 
Marketable securities — trading 24,507 28,370 Marketable securities — trading 21,713 28,370 
Receivables from customers, brokers, dealers and clearing organizations, less allowance for doubtful accounts of $1,722 and $1,785 680,364 844,538 Receivables from customers, brokers, dealers and clearing organizations, less allowance of $1,765 and $1,785 542,960 844,538 
Receivables, less allowance for doubtful accounts of $64,024 and $64,057 310,227 368,345 Receivables, less allowance of $65,507 and $64,057 381,996 368,345 
Prepaid expenses and other current assets 302,802 415,572 Prepaid expenses and other current assets 363,088 415,572 
 
 
   
 
 
 TOTAL CURRENT ASSETS 1,938,152 2,245,143  TOTAL CURRENT ASSETS 1,979,779 2,245,143 
INVESTMENTS AND OTHER ASSETS
INVESTMENTS AND OTHER ASSETS
 
INVESTMENTS AND OTHER ASSETS
 
Investments in available-for-sale marketable securities 17,878 15,260 Investments in available-for-sale marketable securities 15,474 15,260 
Residual interests in securitizations 397,775 365,371 Residual interests in securitizations 386,756 365,371 
Intangible assets 370,729 383,085 Intangible assets, net 359,762 383,085 
Goodwill 706,637 723,856 Goodwill, net 721,956 723,856 
Property and equipment, at cost less accumulated depreciation and amortization of $422,735 and $410,885 277,865 286,500 Property and equipment, at cost less accumulated depreciation and amortization of $444,671 and $410,885 293,172 286,500 
Other 216,686 211,576 Other 222,125 211,576 
 
 
   
 
 
 $3,925,722 $4,230,791   $3,979,024 $4,230,791 
 
 
   
 
 
LIABILITIES AND STOCKHOLDERS’ EQUITY
 
LIABILITIES AND STOCKHOLDERS’ EQUITY
 
CURRENT LIABILITIES
CURRENT LIABILITIES
 
CURRENT LIABILITIES
 
Notes payable $156,492 $ Notes payable $481,613 $ 
Accounts payable to customers, brokers and dealers 840,966 903,201 Accounts payable to customers, brokers and dealers 846,557 903,201 
Accounts payable, accrued expenses and deposits 261,503 410,622 Accounts payable, accrued expenses and deposits 351,869 410,622 
Accrued salaries, wages and payroll taxes 114,093 253,401 Accrued salaries, wages and payroll taxes 127,264 253,401 
Accrued taxes on earnings 167,868 252,822 Accrued income taxes 78,729 252,822 
Current portion of long-term debt 60,793 59,656 Current portion of long-term debt 52,823 59,656 
 
 
   
 
 
 TOTAL CURRENT LIABILITIES 1,601,715 1,879,702  TOTAL CURRENT LIABILITIES 1,938,855 1,879,702 
LONG-TERM DEBT
LONG-TERM DEBT
 868,702 868,387 
LONG-TERM DEBT
 829,603 868,387 
OTHER NONCURRENT LIABILITIES
OTHER NONCURRENT LIABILITIES
 109,243 113,282 
OTHER NONCURRENT LIABILITIES
 108,609 113,282 
STOCKHOLDERS’ EQUITY
STOCKHOLDERS’ EQUITY
 
STOCKHOLDERS’ EQUITY
 
Common stock, no par, stated value $.01 per share 2,179 2,179 Common stock, no par, stated value $.01 per share 2,179 2,179 
Additional paid-in capital 471,493 468,052 Additional paid-in capital 493,101 468,052 
Accumulated other comprehensive income 77,360 44,128 Accumulated other comprehensive income (loss) 79,099 44,128 
Retained earnings 1,729,154 1,767,702 Retained earnings 1,659,337 1,767,702 
Less cost of 36,986,522 and 36,819,739 shares of common stock in treasury  (934,124)  (912,641)Less cost of 39,698,837 and 36,819,739 shares of common stock in treasury  (1,131,759)  (912,641)
 
 
   
 
 
 TOTAL STOCKHOLDERS’ EQUITY 1,346,062 1,369,420  TOTAL STOCKHOLDERS’ EQUITY 1,101,957 1,369,420 
 
 
   
 
 
 $3,925,722 $4,230,791   $3,979,024 $4,230,791 
 
 
   
 
 

See Notes to Consolidated Financial Statements

-1-


H&R BLOCK, INC.
CONSOLIDATED STATEMENTS OF OPERATIONS
Unaudited, amounts in thousands, except per share amounts

       
 Three Months Ended                  
 
  Three Months Ended Six Months Ended 
 July 31,  October 31, October 31, 
 
  
 
 
 2002 2001  2002 2001 2002 2001 
 
 
  
 
 
 
 
Revenues
Revenues
 
Revenues
 
Service revenues $190,569 $167,971 Service revenues $206,404 $185,496 $396,973 $353,467 
Gain on sale of mortgage loans 145,008 96,234 Gain on sale of mortgage loans 151,377 118,186 296,385 214,420 
Interest income 78,220 44,220 Interest income 92,726 49,872 170,946 94,092 
Product sales 15,412 10,757 Product sales 15,510 10,994 30,922 21,751 
Royalties 1,201 1,557 Royalties 2,855 2,886 4,056 4,443 
Other 956 8,242 Other 2,524 6,462 3,480 14,704 
 
 
   
 
 
 
 
 431,366 328,981   471,396 373,896 902,762 702,877 
 
 
   
 
 
 
 
Operating expenses
Operating expenses
 
Operating expenses
 
Employee compensation and benefits 210,188 176,029 Employee compensation and benefits 229,295 200,687 439,483 376,716 
Occupancy and equipment 64,862 59,679 Occupancy and equipment 71,431 61,749 136,293 121,428 
Operating interest 3,646 9,483 Operating interest 3,508 6,585 7,154 16,068 
Other interest 18,628 20,322 Other interest 19,190 23,200 37,818 43,522 
Depreciation and amortization 35,573 34,599 Depreciation and amortization 36,495 34,329 72,068 68,928 
Marketing and advertising 9,186 6,471 Marketing and advertising 20,818 16,590 30,004 23,061 
Supplies, freight and postage 8,466 6,573 Supplies, freight and postage 13,852 9,470 22,318 16,043 
Bad debt 7,993 10,836 Bad debt 7,022 6,263 15,015 17,099 
Impairment of goodwill 18,000  Texas litigation reserve 41,672  41,672  
Other 72,221 58,008 Impairment of goodwill 6,000  24,000  
 
 
 Other 84,801 63,184 157,022 121,192 
 448,763 382,000   
 
 
 
 
 
 
   534,084 422,057 982,847 804,057 
 
 
 
 
 
Operating lossOperating loss  (17,397)  (53,019)Operating loss  (62,688)  (48,161)  (80,085)  (101,180)
Other income
 
Investment income, net 1,084 1,118 
Other, net 407 163 
 
 
 
 1,491 1,281 
Other income, netOther income, net 443 1,084 1,934 2,365 
 
 
   
 
 
 
 
Loss before income taxesLoss before income taxes  (15,906)  (51,738)Loss before income taxes  (62,245)  (47,077)  (78,151)  (98,815)
Income tax benefitIncome tax benefit  (6,362)  (20,954)Income tax benefit  (24,898)  (19,066)  (31,260)  (40,020)
 
 
   
 
 
 
 
Net lossNet loss $(9,544) $(30,784)Net loss $(37,347) $(28,011) $(46,891) $(58,795)
 
 
   
 
 
 
 
Basic and diluted net loss per shareBasic and diluted net loss per share $(.05) $(.17)Basic and diluted net loss per share $(.21) $(.15) $(.26) $(.32)
 
 
   
 
 
 
 
Basic and diluted shares outstandingBasic and diluted shares outstanding 181,209 183,859 Basic and diluted shares outstanding 178,880 182,288 180,045 183,073 
 
 
   
 
 
 
 
Dividends per shareDividends per share $.16 $.15 Dividends per share $.18 $.16 $.34 $.31 
 
 
   
 
 
 
 

See Notes to Consolidated Financial Statements

-2-


H&R BLOCK, INC.
CONSOLIDATED STATEMENTS OF CASH FLOWS
Unaudited, amounts in thousands

          
 Three Months Ended           
 
  Six Months Ended 
 July 31,  October 31, 
 
  
 
 2002 2001  2002 2001 
 
 
  
 
 
Cash flows from operating activities:
Cash flows from operating activities:
 
Cash flows from operating activities:
 
Net loss $(46,891) $(58,795)
Adjustments to reconcile net loss to net cash used in operating activities: 
 Depreciation and amortization 72,068 68,928 
Net loss $(9,544) $(30,784) Provision for bad debt 15,015 17,099 
Adjustments to reconcile net loss to net cash used in operating activities:  Accretion of acquisition liabilities 4,973 6,187 
 Depreciation and amortization 35,573 34,599  Tax benefit from stock option exercises 23,537 41,805 
 Provision for bad debt 7,993 10,836  Accretion of residual interests in securitizations  (92,853)  (12,954)
 Accretion of acquisition liabilities 2,851 3,585  Adjustments to fair value of residual interests in securitizations 24,132 16,553 
 Accretion of residual interests in securitizations  (38,761)  (7,505) Additions to trading securities — residual interests in securitizations  (136,766)  (402,212)
 Adjustments to fair value of residual interests in securitizations 20,430 8,814  Proceeds from net interest margin transactions 136,013 390,002 
 Impairment of goodwill 18,000   Impairment of goodwill 24,000  
 Changes in:  Changes in: 
 Cash and cash equivalents — restricted  (90,087) 68,101  Cash and cash equivalents — restricted  (256,934) 73,956 
 Receivable from customers, brokers, dealers and clearing org. 164,007 48,535  Receivable from customers, brokers, dealers and clearing organizations 301,309 385,413 
 Receivables 50,166  (48,808) Receivables  (28,424) 35,390 
 Marketable securities — trading 3,800 3,635  Marketable securities — trading 6,657 9,567 
 Prepaid expenses and other current assets 92,648 16,476  Prepaid expenses and other current assets 32,362  (154,472)
 Accounts payable to customers, brokers and dealers  (62,235)  (50,682) Accounts payable to customers, brokers and dealers  (56,644)  (200,651)
 Accounts payable, accrued expenses and deposits  (147,789)  (112,517) Accounts payable, accrued expenses and deposits  (57,423)  (61,688)
 Accrued salaries, wages and payroll taxes  (139,308)  (122,958) Accrued salaries, wages and payroll taxes  (126,137)  (111,853)
 Accrued taxes on earnings  (84,954)  (79,670) Accrued income taxes  (174,093)  (151,038)
 Other, net  (4,105)  (2,260) Other, net  (13,729)  (5,469)
 
 
   
 
 
Net cash used in operating activities
  (181,315)  (260,603)
Net cash used in operating activities
  (349,828)  (114,232)
 
 
   
 
 
Cash flows from investing activities:
Cash flows from investing activities:
 
Cash flows from investing activities:
 
Purchases of available-for-sale securities  (7,146)  (607)Purchases of available-for-sale securities  (7,692)  (1,045)
Maturities of available-for-sale securities 46,269 23,686 Available-for-sale securities: 
Purchases of property and equipment, net  (16,331)  (13,776) Cash received from residual interests in securitizations 103,885 7,722 
Payments made for business acquisitions, net of cash acquired  (75)  (2,084) Maturities of other available-for-sale securities 7,946 19,776 
Other, net  (2,437)  (1,825)Purchases of property and equipment, net  (57,003)  (33,724)
 
 
 Payments made for business acquisitions, net of cash acquired  (21,397)  (23,468)
Net cash provided by investing activities
 20,280 5,394 Other, net  (2,813)  (23,920)
 
 
   
 
 
Net cash provided by (used in) investing activities
 22,926  (54,659)
  
 
 
Cash flows from financing activities:
Cash flows from financing activities:
 
Cash flows from financing activities:
 
Repayments of notes payable  (1,962,998)  (1,136,895)Repayments of notes payable  (6,430,067)  (3,916,323)
Proceeds from issuance of notes payable 2,119,490 1,510,230 Proceeds from issuance of notes payable 6,911,680 4,798,020 
Payments on acquisition debt  (22)  (1,769)Payments on acquisition debt  (47,995)  (47,179)
Dividends paid  (29,004)  (27,660)Dividends paid  (61,474)  (57,294)
Payments to acquire treasury shares  (37,108)  (67,583)Payments to acquire treasury shares  (313,603)  (351,845)
Proceeds from issuance of common stock 13,214 26,915 Proceeds from issuance of common stock 94,667 144,263 
Other, net  (690) 109 Other, net  (1,536) 394 
 
 
   
 
 
Net cash provided by financing activities
 102,882 303,347 
Net cash provided by financing activities
 151,672 570,036 
 
 
   
 
 
Net increase (decrease) in cash and cash equivalents
Net increase (decrease) in cash and cash equivalents
  (58,153) 48,138 
Net increase (decrease) in cash and cash equivalents
  (175,230) 401,145 
Cash and cash equivalents at beginning of the period
Cash and cash equivalents at beginning of the period
 436,145 187,616 
Cash and cash equivalents at beginning of the period
 436,145 187,616 
 
 
   
 
 
Cash and cash equivalents at end of the period
Cash and cash equivalents at end of the period
 $377,992 $235,754 
Cash and cash equivalents at end of the period
 $260,915 $588,761 
 
 
   
 
 
Supplemental cash flow disclosures:
Supplemental cash flow disclosures:
 
Supplemental cash flow disclosures:
 
Income taxes paid $82,386 $68,776 Income taxes paid $124,844 $99,328 
Interest paid 13,179 19,844 Interest paid 39,927 52,107 

See Notes to Consolidated Financial Statements

-3-


NOTES TO CONSOLIDATED FINANCIAL STATEMENTS
Unaudited, dollars in thousands, except share data

1.Basis of Presentation
 The Consolidated Balance Sheet as of JulyOctober 31, 2002, the Consolidated Statements of Operations for the three and six months ended JulyOctober 31, 2002 and 2001, and the Consolidated Statements of Cash Flows for the threesix months ended JulyOctober 31, 2002 and 2001 have been prepared by the Company, without audit. In the opinion of management, all adjustments (which include only normal recurring adjustments) necessary to present fairly the financial position, results of operations and cash flows at JulyOctober 31, 2002 and for all periods presented have been made.
 
  Reclassifications have been made to prior periods to conform with the current period presentation.
 
  Certain information and footnote disclosures normally included in financial statements prepared in accordance with generally accepted accounting principles have been condensed or omitted. These consolidated financial statements should be read in conjunction with the financial statements and notes thereto included in the Company’s April 30, 2002 Annual Report to Shareholders on Form 10-K.
 
  Operating revenues of the U.S. Tax Operations and Business Services segments are seasonal in nature with peak revenues occurring in the months of January through April. Thus, the three-monthsix-month results are not indicative of results to be expected for the year.
 
2. The Company files its Federal and state income tax returns on a calendar year basis. The Consolidated Statements of Operations reflect the effective tax rates expected to be applicable for the respective full fiscal years.
 
3.2. On June 20, 2001, the Company’s Board of Directors declared a two-for-one split of its common stock in the form of a 100% stock distribution effective August 1, 2001, to shareholders of record as of the close of business on July 10, 2001. All share and per share amounts have been adjusted to reflect the retroactive effect of the stock split.Net Earnings (Loss) Per Share
 
  Basic net earnings (loss) per share is computed using the weighted average shares outstanding during each period. Diluted net earnings (loss) per share excludes the impact of shares issuable upon the exercise of common stock options of 20,896,80017,621,700 and 24,642,80019,007,400 shares for the three months ended Julyas of October 31, 2002 and 2001, respectively, and the conversion of 1,216 shares of preferred stock to common stock, as they are antidilutive.
 
  The weighted average shares outstanding for the three and six months ended JulyOctober 31, 2002 decreased to 181,209,000178,880,000 and 180,045,000, respectively, from 183,859,000182,288,000 and 183,073,000, respectively, last year, due to the purchase of treasury shares by the Company. The effect of these repurchases was partially reduced by the issuance of treasury shares for stock option exercises.
 
  During the threesix months ended JulyOctober 31, 2002 and 2001, the Company issued 556,5113,571,700 and 1,528,6117,288,700 shares of common stock, respectively, pursuant to provisions for exercise of stock options under its stock option plans. During the threesix months ended JulyOctober 31, 2002, the Company acquired 6,523,800 shares of its common stock at an aggregate cost of $313,603.

-4-


  During the six months ended October 31, 2001, the Company acquired 796,9009,688,400 shares of its common stock at an aggregate cost of $37,108. During the three months ended July 31, 2001, the Company acquired 2,037,400 shares of its common stock at an aggregate cost of $67,583.$351,845.
 
4.3.Comprehensive Income
 The Company’s comprehensive income is comprised of net earnings (loss), foreign currency translation adjustments and the change in the net unrealized gain (loss) on marketable securities.securities and foreign currency translation adjustments. The components of comprehensive income (loss) during the three and six months ended JulyOctober 31, 2002 and 2001 were:

        
 Three months ended                 
 
  Three months ended Six months ended 
 July 31,  October 31, October 31, 
 
  
 
 
 2002 2001  2002 2001 2002 2001 
 
 
  
 
 
 
 
Net loss $(9,544) $(30,784) $(37,347) $(28,011) $(46,891) $(58,795)
Change in net unrealized gain (loss) on marketable securities 33,750  (1,711) 450 27,317 34,200 25,606 
Change in foreign currency translation adjustments  (518) 824  1,289  (4,553) 771  (3,729)
 
 
  
 
 
 
 
Comprehensive income (loss) $23,688 $(31,671) $(35,608) $(5,247) $(11,920) $(36,918)
 
 
  
 
 
 
 

5.4.Accounts Receivable
 Receivables consist of the following:

     
 July 31, April 30, 
 
 
       
 2002 2002  October 31, April 30, 
 
 
  2002 2002 
 (Unaudited) (Audited)  
 
 
 
 
  (Unaudited) (Audited) 
Business Services accounts receivable $158,593 $177,321  $164,960 $177,321 
Mortgage loans held for sale 92,083 71,855  158,067 71,855 
Loans to franchisees 31,607 31,055  37,463 31,055 
Participation in refund anticipation loans 23,623 33,530  19,833 33,530 
Software receivables 2,149 34,679  1,042 34,679 
Other 66,196 83,962  66,138 83,962 
 
 
  
 
 
 374,251 432,402  447,503 432,402 
Allowance for doubtful accounts 64,024 64,057  65,507 64,057 
 
 
  
 
 
 $310,227 $368,345  $381,996 $368,345 
 
 
  
 
 

-5-


6.5. Intangible assets consist of the following:

                  
   July 31, 2002  April 30, 2002 
   
  
 
   Gross      Gross     
   
      
     
   Carrying  Accumulated  Carrying  Accumulated 
   
  
  
  
 
   Amount  Amortization  Amount  Amortization 
   
  
  
  
 
Amortized intangible assets:                
 Customer relationships $409,830  $(113,279) $409,814  $(102,689)
 Noncompete agreements  26,311   (4,256)  26,387   (3,624)
 Trade name  1,451   (97)  2,428    
Unamortized intangible assets:                
 Trade name  55,637   (4,868)  55,637   (4,868)
  
  
  
  
 
Total intangible assets $493,229  $(122,500) $494,266  $(111,181)
  
  
  
  
 

Amortization of intangible assets for the three months ended July 31, 2002 was $11,319. Estimated amortization of intangible assets for fiscal years 2003, 2004, 2005, 2006Residual Interests in Securitizations and 2007 is $44,365, $44,061, $43,712, $43,083 and $40,181, respectively.Mortgage Servicing Rights
 
 Changes in the carrying amount of goodwill for the three months ended July 31, 2002, are as follows by segment:

                     
  April 30,              July 31, 
  
              
 
  2002  Acquisitions  Other  2002 
  
  
  
  
 
U.S. Tax Operations $128,745  $    107  $  $128,852 
International Tax Operations  5,287          (161)  5,126 
Mortgage Operations  152,467             152,467 
Investment Services  169,732          (18,000)  151,732 
Business Services  267,625          835   268,460 
  
  
  
  
 
Total goodwill $723,856  $    107  $(17,326) $706,637 
  
  
  
  
 

The Company tests goodwill for impairment annually, on February 1st, or more frequently whenever events occur or circumstances change which would more likely than not reduce the fair value of a reporting unit below its carrying amount. Due to unsettled market conditions in the investment industry, and particularly in light of the severe decline of comparable business valuations in July 2002, management determined that an impairment loss may have occurred and subsequently proceeded to evaluate the fair value of goodwill related to the Investment Services segment as of July 31, 2002 in accordance with Statement of Financial Accounting Standards No. 142, “Goodwill and Other Intangible Assets” (SFAS 142).
The Company engaged an independent valuation firm to perform step one of the goodwill impairment test required by SFAS 142. Based on their valuation, step one indicated the fair value of the Investment Services segment was $18,000 below its recorded carrying value. As step one indicated a fair value below the carrying value, step two must be performed to determine the amount of goodwill impairment, if any. Step two has not been completed as of the filing of the Form 10-Q for the quarter ended July 31, 2002 and will be completed in the second quarter. The $18,000 recorded in the first quarter of fiscal year 2003 reflects management’s best estimate of the potential goodwill impairment as of July 31, 2002. After the completion of step two, any change in the estimated amount of impairment will be

-6-


recorded in the second quarter of fiscal 2003. This impairment charge is included as a separate line item in the consolidated statement of operations for the three months ended July 31, 2002 and is included in the Investment Services segment where applicable.
7. Activity related to residual interests in securitizations for the threesix months ended JulyOctober 31, 2002 and 2001 and the twelve months ended April 30, 2002 consists of the following:

             
 Six Months Ended Year Ended 
 
 
 
               October 31, October 31, April 30, 
 July 31, 2002 July 31, 2001 April 30, 2002  2002 2001 2002 
 
 
 
  
 
 
 
Balance, beginning of yearBalance, beginning of year $365,371 $238,600 $238,600 Balance, beginning of year $365,371 $238,600 $238,600 
AdditionsAdditions 617  26,057 Additions 753 12,210 26,057 
Cash receivedCash received  (41,309)  (3,185)  (67,070)Cash received  (103,885)  (7,722)  (67,070)
AccretionAccretion 38,761 7,505 50,583 Accretion 92,853 12,954 50,583 
Adjustments to fair valueAdjustments to fair value  (20,430)  (8,814)  (30,987)Adjustments to fair value  (24,132)  (16,553)  (30,987)
Change in unrealized holding gain (loss): 
Changes in unrealized holding gains (losses) arising during the period:Changes in unrealized holding gains (losses) arising during the period: 
Gross unrealized holding gains (losses) Gross unrealized holding gains 121,647 45,184 151,141 
 arising during the period 77,850  (123) 151,141 Gross unrealized holding losses  (5,728)   
Less: Realized (gains) losses  (23,085)   (2,953)Less: realized (gains) losses  (60,123)   (2,953)
 
 
 
   
 
 
 
Balance, end of periodBalance, end of period $397,775 $233,983 $365,371 Balance, end of period $386,756 $284,673 $365,371 
 
 
 
   
 
 
 

  TheseThe Company sold $7,179,379 of mortgage loans in whole loan sales to third-party trusts (Trusts) during the six months ended October 31, 2002. Gains totaling $296,385 were recorded on these sales, with 89% of the gains received in cash. The Company retains a receivable from the sale, which, depending on the ultimate disposition of the loans by the Trusts may become a residual interest. Residual interests valued at $136,766 were securitized in net interest margin (NIM) transactions during the six-month period. Cash proceeds of $136,013 were received from the NIM transactions and total additions to residual interests for the six months ended October 31, 2002 were $753.
Gross unrealized holding gains arising during the period are classifiedthe total write-ups of residual interests for the respective period. These write-ups result from lower interest rates, loan losses and loan prepayments to date than originally projected in the Company’s valuation models. Gross unrealized holding losses arising during the period represent reductions of unrealized gains on previous write-ups. Realized gains represent write-ups that have been recognized as available for saleearnings in the income statement through accretion.
Residual interests are considered available-for-sale securities. Gross unrealized gains on residual interests, which represent the total remaining write-up of residual interests not yet accreted into income, at JulyOctober 31, 2002 and April 30, 2002, were $193,653$194,381 and $139,492, respectively. TheThese gross unrealized gains are recorded net of deferred taxes in other comprehensive income.
 
  Mortgage servicing rights (MSRs) are included in other assets on the consolidated balance sheet.Consolidated Balance Sheets. The faircarrying value of MSRs at JulyOctober 31, 2002 and April 30, 2002 was $90,589$99,774 and $81,893, respectively. Additions to and amortization of MSRs for the threesix months ended JulyOctober 31, 2002 were $18,185$37,968 and $9,489,$20,087, respectively.

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  The following table illustrates key assumptions the Company utilizes to estimate the cash flows and values of the residual interests and MSRs are as follows:MSRs:

     
Estimated annual prepayments 23% to 90%
Estimated annuallife of loan credit losses 1.1% to 5.5%
Discount rate — residual interests 12% to 37%
Discount rate — MSRs  12.8%

  Cross-collateralized residual interests are the original residual interestinterests from a securitization, while NIM residuals are the residual interests resulting from a net interest margin (NIM)NIM transaction. At JulyOctober 31, 2002, the sensitivities of the current fair value of the residuals and MSRs to 10% and 20% adverse changes in the above key assumptions are as follows:

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 Residential Mortgage Loans  Residential Mortgage Loans 
 
  
 
 Cross- NIM Servicing  Cross- NIM Servicing 
 Collateralized Residuals Asset  Collateralized Residuals Asset 
 
 
 
  
 
 
 
Carrying amount/fair value of residualsCarrying amount/fair value of residuals $55,078 $342,697 $90,589 Carrying amount/fair value of residuals $54,865 $331,891 $99,774 
Weighted average life (in years)Weighted average life (in years) 6.7 1.9 1.7 Weighted average life (in years) 6.7 1.8 1.7 
Annual prepayments (including defaults): 
Prepayments (including defaults):Prepayments (including defaults): 
Adverse 10% — $ impact on fair value $(375) $(12,794) $(13,876)Adverse 10% — $impact on fair value $(416) $(18,415) $(15,184)
Adverse 20% — $ impact on fair value  (950)  (20,533)  (28,006)Adverse 20% — $impact on fair value  (783)  (27,735)  (30,535)
Annual credit losses: 
Credit losses:Credit losses: 
Adverse 10% — $ impact on fair value $(949) $(24,249) Not applicableAdverse 10% — $impact on fair value $(671) $(31,175) Not applicable
Adverse 20% — $ impact on fair value  (1,896)  (47,214) Not applicableAdverse 20% — $impact on fair value  (2,760)  (56,454) Not applicable
Discount rate:Discount rate: Discount rate: 
Adverse 10% — $ impact on fair value $(3,221) $(9,503) $(1,535)Adverse 10% — $impact on fair value $(3,224) $(12,926) $(1,629)
Adverse 20% — $ impact on fair value  (6,197)  (17,436)  (3,021)Adverse 20% — $impact on fair value  (6,206)  (20,468)  (3,246)
Variable interest rates:Variable interest rates: Variable interest rates: 
Adverse 10% — $ impact on fair value $140 $(29,060) Not applicableAdverse 10% — $impact on fair value $(412) $(29,275) Not applicable
Adverse 20% — $ impact on fair value 256  (54,648) Not applicableAdverse 20% — $impact on fair value  (714)  (55,440) Not applicable

  These sensitivities are hypothetical and should be used with caution. As the figures indicate,table indicates, changes in fair value based on a 10% variation in assumptions generally cannot be extrapolated because the relationship of the change in assumption to the change in fair value may not be linear. Also in this table, the effect of a variation of a particular assumption on the fair value of the retained interest is calculated without changing any other assumptions; it is likely that changes in one factor may result in changes in another, which might magnify or counteract the sensitivities.

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6.Intangible Assets and Goodwill
 
8.Intangible assets consist of the following:

                   
    October 31, 2002  April 30, 2002 
    
  
 
    Gross      Gross     
    Carrying  Accumulated  Carrying  Accumulated 
    Amount  Amortization  Amount  Amortization 
    
  
  
  
 
Amortized intangible assets:                
 Investment Services                
  Customer relationships $293,000  $(85,458) $293,000  $(70,808)
 Business Services                
  Customer relationships  116,830   (38,127)  116,814   (31,881)
  Noncompete agreements  26,311   (4,880)  26,387   (3,624)
  Trade name  1,450   (133)  2,428    
Unamortized intangible assets:                
 Business Services                
  Trade name  55,637   (4,868)  55,637   (4,868)
  
  
  
  
 
Total intangible assets $493,228  $(133,466) $494,266  $(111,181)
  
  
  
  
 

Amortization of intangible assets for the six months ended October 31, 2002 was $22,285. Estimated amortization of intangible assets for fiscal years 2003, 2004, 2005, 2006 and 2007 is $44,365, $44,061, $43,712, $43,083 and $40,181, respectively.
Changes in the carrying amount of goodwill for the six months ended October 31, 2002, are as follows by segment:

                 
  April 30,          October 31, 
  2002  Acquisitions  Other  2002 
  
  
  
  
 
U.S. Tax Operations $128,745  $1,303  $  $130,048 
International Tax Operations  5,287      (162)  5,125 
Mortgage Operations  152,467         152,467 
Investment Services  169,732      (24,000)  145,732 
Business Services  267,625   20,280   679   288,584 
  
  
  
  
 
Total goodwill $723,856  $21,583  $(23,483) $721,956 
  
  
  
  
 

The Company tests goodwill for impairment annually, on the first day of its fourth quarter, or more frequently if events occur which indicate a potential reduction in the fair value of a reporting unit’s net assets below its carrying value. In light of unsettled market conditions and the severe decline of comparable business valuations in the investment industry, the Company engaged an independent valuation firm in the first quarter of fiscal year 2003 to perform step one of the goodwill impairment test on the Investment Services segment in accordance with Statement of Financial Accounting Standards No. 142, “Goodwill and Other Intangible Assets” (SFAS 142).
Based on the valuation, step one indicated the fair value of the Investment Services segment was $18,000 below its recorded carrying value. This estimated impairment charge was recorded during the first quarter, as step two of the goodwill impairment test was not completed until after the filing of the first quarter Form 10-Q. The independent valuation

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firm completed step two during the second quarter, and an additional goodwill impairment of $6,000 was identified and recorded during the three months ended October 31, 2002.
7.New Accounting Pronouncements
 In August 2001, the Financial Accounting Standards Board issued Statement of Financial Accounting Standards No. 144, “Accounting for the Impairment or Disposal of Long-Lived Assets” (SFAS 144). This statement supercedes Statement of Financial Accounting Standards No. 121, “Accounting for the Impairment of Long-Lived Assets and for Long-Lived Assets to be Disposed Of” (SFAS 121), and the accounting and reporting provisions of Accounting Principles Board Opinion No. 30, “Reporting the Results of Operations - Reporting the Effects of Disposal of a Segment of a Business, and Extraordinary, Unusual and Infrequently Occurring Events and Transactions,” for the disposal of a segment of a business. SFAS 144 establishes a single accounting model, based on the framework established in SFAS 121, for long-lived assets to be disposed of by sale. The adoption of SFAS 144 on May 1, 2002 had no material effect on the consolidated financial statements.
 
9. On February 1, 2002 the Company adopted Emerging Issues Task Force Issue No. 01-9, “Accounting for Consideration Given by a Vendor to a Customer (Including a Reseller of the Vendor’s Products)” (EITF 01-9). EITF 01-9 addresses sales incentives such as discounts, coupons or rebates offered to customers of retailers or other distributors and the income statement classifications of these items. Based on EITF 01-9, these items are recorded as a reduction of revenues. The Company has historically recorded these items as expenses in its

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U.S. and International Tax Operations segments. The adoption of EITF 01-9 had no impact on net earnings. Revenues and expenses were reduced by $521$501 and $1,022 for the quarterthree and six months ended JulyOctober 31, 2001.2001, respectively.
 
10. On February 1, 2002 the Company adopted Emerging Issues Task Force Issue No. 01-14, “Income Statement Characterization of Reimbursements Received for ‘Out-of-Pocket’ Expenses Incurred” (EITF 01-14). EITF 01-14 establishes requirements that must be met to record out-of-pocket expenses as either net in revenues or as expenses. The Company has out-of-pocket expenses associated with its Business Services segment and has historically recorded them net in revenues. Based on EITF 01-14, the Company now records these as gross revenues and expenses. There is no impact on net earnings as a result of the adoption of EITF 01-14. Revenues and expenses were reduced $4,332 and increased by $5,377$1,044 for the quarterthree and six months ended JulyOctober 31, 2001.2001, respectively.
 
11.In September 2002, the Emerging Issues Task Force issued Issue No. 02-13, “Deferred Income Tax Considerations in Applying the Goodwill Impairment Test in SFAS 142” (EITF 02-13). EITF 02-13 requires the use of the income tax basis of a reporting unit’s assets and liabilities to be considered in accordance with the taxable status of the hypothetical transaction used to complete step one of the goodwill impairment test. EITF 02-13 is required to be applied for either step of the goodwill impairment test initiated after September 12, 2002. The adoption of EITF 02-13 is not expected to have a material effect on the consolidated financial statements.

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8.Segment Information
 Information concerning the Company’s operations by reportable operating segmentssegment for the three and six months ended JulyOctober 31, 2002 and 2001 is as follows:

         
 Three months ended                  
 
  Three months ended Six months ended 
 July 31,  October 31, October 31, 
 
  
 
 
 2002 2001  2002 2001 2002 2001 
 
 
  
 
 
 
 
Revenues:Revenues: Revenues: 
U.S. Tax Operations $23,286 $19,493 U.S. Tax Operations $33,429 $27,548 $56,715 $47,041 
International Tax Operations 4,283 4,797 International Tax Operations 15,326 13,676 19,609 18,473 
Mortgage Operations 250,306 148,325 Mortgage Operations 274,588 180,821 524,894 329,146 
Investment Services 58,663 68,925 Investment Services 50,027 64,827 108,690 133,752 
Business Services 95,314 85,359 Business Services 97,883 87,446 193,197 172,805 
Corporate Operations  (486) 2,082 Corporate Operations 143  (422)  (343) 1,660 
 
 
   
 
 
 
 
 $431,366 $328,981   $471,396 $373,896 $902,762 $702,877 
 
 
   
 
 
 
 
Earnings (loss) from:Earnings (loss) from: Earnings (loss) from: 
U.S. Tax Operations $(94,030) $(81,168)U.S. Tax Operations $(152,299) $(104,225)  (246,329)  (185,393)
International Tax Operations  (6,451)  (5,653)International Tax Operations  (250)  (991)  (6,701)  (6,644)
Mortgage Operations 147,085 66,779 Mortgage Operations 153,520 93,191 300,605 159,970 
Investment Services  (32,797)  (6,098)Investment Services  (27,936)  (9,135)  (60,733)  (15,233)
Business Services  (4,273)  (2,171)Business Services  (3,785) 2,554  (8,058) 383 
Corporate Operations  (10,829)  (5,439)Corporate Operations  (13,292)  (9,111)  (19,959)  (11,140)
Interest expense — acquisition debt  (18,773)  (21,398)Interest expense — acquisition debt  (18,203)  (19,360)  (36,976)  (40,758)
 
 
   
 
 
 
 
  (20,068)  (55,148)
Investment income, net 1,084 1,118 
Intercompany interest 3,078 2,292 
 
 
 
Loss before income tax benefitLoss before income tax benefit $(15,906) $(51,738)Loss before income tax benefit $(62,245) $(47,077) $(78,151) $(98,815)
 
 
   
 
 
 
 

9.Commitments and Contingencies
Subsequent to October 31, 2002, the Company, and a major franchisee of a subsidiary of the Company, reached an agreement with the plaintiff class in the class action lawsuit entitledRonnie and Nancy Haese, et al. v. H&R Block, Inc. et al., Case No. CV96-423, in the District Court of Kleberg County, Texas, related to refund anticipation loans (RALs). The proposed settlement provides a five-year package of coupons class members can use to obtain a variety of tax preparation and tax planning services from the Company’s subsidiaries. The Company’s major franchisee, which operates more than half of all H&R Block offices in Texas, will share a portion of the total settlement cost. As a result, the Company recorded a liability and pretax expense of $41.7 million, or $.14 per basic and diluted share, during the three months ended October 31, 2002, which represents the Company’s share of the settlement cost for plaintiff class legal fees and expenses, tax products and associated mailing expenses. This amount represents the Company’s best estimate of its liability at this time. In addition to this liability, the Company will recognize the cost of the tax preparation coupons as they are redeemed each year. The settlement is subject to court approval and there are no assurances such approval will be obtained.
In addition to the aforementioned case, the Company and its subsidiaries have from time to time been party to claims and lawsuits arising out of such subsidiaries’ business operations, including other claims and lawsuits relating to RALs, and claims and lawsuits concerning the preparation of customers’ income tax returns, the electronic filing of income tax returns, the

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  Intercompany interest represents net interest expensefees charged customers for various services, the Peace of Mind warranty program, commission-free trading programs formerly offered by an acquired firm, relationships with franchisees and contract disputes. Such lawsuits include actions by individual plaintiffs, as well as cases in which plaintiffs seek to financial related businesses for corporate cashrepresent a class of similarly situated customers. The amounts claimed in these claims and lawsuits are substantial in some instances, and the ultimate liability with respect to such litigation and claims is difficult to predict. The Company’s management considers these cases to be ordinary, routine litigation incidental to its business, believes the Company and its subsidiaries have meritorious defenses to each of them and is defending, or intends to defend, them vigorously. While management cannot provide assurance the Company and its subsidiaries will ultimately prevail in each instance, management believes that was borrowedamounts, if any, required to fund their operating activitiesbe paid by the Company and net unallocated interest expense attributable to commitment feesits subsidiaries in the discharge of liabilities or settlements will not have a material adverse effect on the Company’s credit facility.consolidated results of operations or financial position. Regardless of outcome, claims and litigation can adversely affect the Company and its subsidiaries due to defense costs, diversion of management and publicity related to such matters.
 
12.Option One Mortgage Corporation provides a guarantee up to a maximum amount equal to approximately 10% of the aggregate principal balance of mortgage loans held by the Trusts before their ultimate disposition by the Trusts. This guarantee would be called upon in the event adequate proceeds were not available from the mortgage loans to satisfy the current or ultimate payment obligations of the Trusts. No losses have been sustained on this commitment since its inception. The total principal balance outstanding on the warehouse facilities as of October 31, 2002 and April 30, 2002 was $1.5 billion and $1.1 billion, respectively.
10.Condensed Consolidating Financial Statements
 Block Financial Corporation (BFC) is an indirect, wholly ownedwholly-owned subsidiary of the Company. BFC is the Issuer and the Company is the Guarantor of the Senior Notes issued on October 21, 1997 and April 13, 2000. These condensed consolidating financial statements

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have been prepared using the equity method of accounting. Earnings of subsidiaries are, therefore, reflected in the Company’s investment in subsidiaries account. The elimination entries eliminate investments in subsidiaries, related stockholder’s equity and other intercompany balances and transactions.

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Condensed Consolidating Statements of Operations

                                       
 Three months ended July 31, 2002  Three months ended October 31, 2002 
 
  
 
 H&R Block, Inc. BFC Other Consolidated  H&R Block, Inc. BFC Other Consolidated 
 (Guarantor) (Issuer) Subsidiaries Elims H&R Block  (Guarantor) (Issuer) Subsidiaries Elims H&R Block 
 
 
 
 
 
  
 
 
 
 
 
Total revenuesTotal revenues $ $310,903 $120,566 $(103) $431,366 Total revenues $ $326,054 $145,384 $(42) $471,396 
 
 
 
 
 
   
 
 
 
 
 
Expenses:Expenses: Expenses: 
Compensation & benefits  91,385 118,571 232 210,188 Compensation & benefits  98,007 131,197 91 229,295 
Occupancy & equipment  14,163 50,699  64,862 Occupancy & equipment  17,256 54,175  71,431 
Interest  17,726 4,548  22,274 Interest  16,004 6,694  22,698 
Depreciation & amortization  18,471 17,102  35,573 Depreciation & amortization  19,066 17,429  36,495 
Marketing & advertising  4,523 4,817  (154) 9,186 Marketing & advertising  8,039 12,934  (155) 20,818 
Supplies, freight & postage  3,897 4,569  8,466 Supplies, freight & postage  4,660 9,192  13,852 
Impairment of goodwill  18,000   18,000 Impairment of goodwill  6,000   6,000 
Other  53,723 26,827  (336) 80,214 Texas litigation reserve   41,672  41,672 
 
 
 
 
 
 Other  55,437 36,518  (132) 91,823 
  221,888 227,133  (258) 448,763   
 
 
 
 
 
 
 
 
 
 
    224,469 309,811  (196) 534,084 
 
 
 
 
 
 
Operating earnings (loss)Operating earnings (loss)  89,015  (106,567) 155  (17,397)Operating earnings (loss)  101,585  (164,427) 154  (62,688)
Other income, netOther income, net  (15,906)  1,491 15,906 1,491 Other income, net  (62,245)  443 62,245 443 
 
 
 
 
 
   
 
 
 
 
 
Earnings (loss) before income taxes (benefit)Earnings (loss) before income taxes (benefit)  (15,906) 89,015  (105,076) 16,061  (15,906)Earnings (loss) before income taxes (benefit)  (62,245) 101,585  (163,984) 62,399  (62,245)
Income taxes (benefit)Income taxes (benefit)  (6,362) 44,265  (50,688) 6,423  (6,362)Income taxes (benefit)  (24,898) 32,099  (57,060) 24,961  (24,898)
 
 
 
 
 
   
 
 
 
 
 
Net earnings (loss)Net earnings (loss) $(9,544) $44,750 $(54,388) $9,638 $(9,544)Net earnings (loss) $(37,347) $69,486 $(106,924) $37,438 $(37,347)
 
 
 
 
 
   
 
 
 
 
 
                                      
 Three months ended July 31, 2001  Three months ended October 31, 2001 
 
  
 
 H&R Block, Inc. BFC Other Consolidated  H&R Block, Inc. BFC Other Consolidated 
 (Guarantor) (Issuer) Subsidiaries Elims H&R Block  (Guarantor) (Issuer) Subsidiaries Elims H&R Block 
 
 
 
 
 
  
 
 
 
 
 
Total revenuesTotal revenues $ $220,038 $108,996 $(53) $328,981 Total revenues $ $246,364 $127,532 $ $373,896 
 
 
 
 
 
  
 
 
 
 
 
Expenses:Expenses: Expenses: 
Compensation & benefits  76,581 99,448  176,029 Compensation & benefits  78,576 122,111  200,687 
Occupancy & equipment  14,677 45,002  59,679 Occupancy & equipment  16,223 45,526  61,749 
Interest  28,827 978  29,805 Interest  25,918 3,867  29,785 
Depreciation & amortization  16,822 17,777  34,599 Depreciation & amortization  16,827 17,502  34,329 
Marketing & advertising  3,251 3,321  (101) 6,471 Marketing & advertising  4,601 12,090  (101) 16,590 
Supplies, freight & postage  4,607 1,966  6,573 Supplies, freight & postage  2,621 6,849  9,470 
Other  41,616 27,281  (53) 68,844 Other  44,332 25,115  69,447 
 
 
 
 
 
   
 
 
 
 
 
  186,381 195,773  (154) 382,000    189,098 233,060  (101) 422,057 
 
 
 
 
 
   
 
 
 
 
 
Operating earnings (loss)Operating earnings (loss)  33,657  (86,777) 101  (53,019)Operating earnings (loss)  57,266  (105,528) 101  (48,161)
Other income, netOther income, net  (51,738)  1,281 51,738 1,281 Other income, net  (47,077)  1,084 47,077 1,084 
 
 
 
 
 
   
 
 
 
 
 
Earnings (loss) before income taxes (benefit)Earnings (loss) before income taxes (benefit)  (51,738) 33,657  (85,496) 51,839  (51,738)Earnings (loss) before income taxes (benefit)  (47,077) 57,266  (104,444) 47,178  (47,077)
Income taxes (benefit)Income taxes (benefit)  (20,954) 14,809  (35,804) 20,995  (20,954)Income taxes (benefit)  (19,066) 10,862  (29,969) 19,107  (19,066)
 
 
 
 
 
   
 
 
 
 
 
Net earnings (loss)Net earnings (loss) $(30,784) $18,848 $(49,692) $30,844 $(30,784)Net earnings (loss) $(28,011) $46,404 $(74,475) $28,071 $(28,011)
 
 
 
 
 
   
 
 
 
 
 

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   Six months ended October 31, 2002 
   
 
   H&R Block, Inc.  BFC  Other      Consolidated 
   (Guarantor)  (Issuer)  Subsidiaries  Elims  H&R Block 
   
  
  
  
  
 
Total revenues $  $636,957  $265,950  $(145) $902,762 
  
  
  
  
  
 
Expenses:                    
 Compensation & benefits     189,392   249,768   323   439,483 
 Occupancy & equipment     31,419   104,874      136,293 
 Interest     33,730   11,242      44,972 
 Depreciation & amortization    37,537   34,531      72,068 
 Marketing & advertising     12,562   17,751   (309)  30,004 
 Supplies, freight & postage     8,557   13,761      22,318 
 Impairment of goodwill     24,000         24,000 
 Texas litigation reserve        41,672      41,672 
 Other     109,160   63,345   (468)  172,037 
  
  
  
  
  
 
      446,357   536,944   (454)  982,847 
  
  
  
  
  
 
Operating earnings (loss)     190,600   (270,994)  309   (80,085)
Other income, net  (78,151)     1,934   78,151   1,934 
  
  
  
  
  
 
Earnings (loss) before income taxes (benefit)  (78,151)  190,600   (269,060)  78,460   (78,151)
Income taxes (benefit)  (31,260)  76,364   (107,748)  31,384   (31,260)
  
  
  
  
  
 
Net earnings (loss) $(46,891) $114,236  $(161,312) $47,076  $(46,891)
  
  
  
  
  
 
                      
   Six months ended October 31, 2001 
   
 
   H&R Block, Inc.  BFC  Other      Consolidated 
   (Guarantor)  (Issuer)  Subsidiaries  Elims  H&R Block 
   
  
  
  
  
 
Total revenues $  $466,402  $236,528  $(53) $702,877 
  
  
  
  
  
 
Expenses:                    
 Compensation & benefits     155,157   221,559      376,716 
 Occupancy & equipment     30,900   90,528      121,428 
 Interest     54,745   4,845      59,590 
 Depreciation & amortization    33,649   35,279      68,928 
 Marketing & advertising     7,852   15,411   (202)  23,061 
 Supplies, freight & postage     7,228   8,815      16,043 
 Other     85,948   52,396   (53)  138,291 
  
  
  
  
  
 
      375,479   428,833   (255)  804,057 
  
  
  
  
  
 
Operating earnings (loss)     90,923   (192,305)  202   (101,180)
Other income, net  (98,815)     2,365   98,815   2,365 
  
  
  
  
  
 
Earnings (loss) before income taxes (benefit)  (98,815)  90,923   (189,940)  99,017   (98,815)
Income taxes (benefit)  (40,020)  25,671   (65,773)  40,102   (40,020)
  
  
  
  
  
 
Net earnings (loss) $(58,795) $65,252  $(124,167) $58,915  $(58,795)
  
  
  
  
  
 

-13-


Condensed Consolidating Balance Sheets

                                          
 July 31, 2002  October 31, 2002 
 
  
 
 H&R Block, Inc. BFC Other Consolidated  H&R Block, Inc. BFC Other Consolidated 
 (Guarantor) (Issuer) Subsidiaries Elims H&R Block  (Guarantor) (Issuer) Subsidiaries Elims H&R Block 
 
 
 
 
 
  
 
 
 
 
 
Cash & cash equivalentsCash & cash equivalents $ $252,720 $125,272 $ $377,992 Cash & cash equivalents $ $103,872 $157,043 $ $260,915 
Cash & equivalents-restrictedCash & equivalents-restricted  226,500 15,760  242,260 Cash & equivalents-restricted  395,133 13,974  409,107 
Receivables from customers, brokers and dealersReceivables from customers, brokers and dealers  680,364   680,364 Receivables from customers, brokers and dealers  542,960   542,960 
ReceivablesReceivables 615 142,137 167,475  310,227 Receivables 606 208,852 172,538  381,996 
Intangible assets and goodwillIntangible assets and goodwill  519,066 558,300  1,077,366 Intangible assets and goodwill  505,741 575,977  1,081,718 
Investments in subsidiariesInvestments in subsidiaries 2,997,624 215 1,771  (2,997,624) 1,986 Investments in subsidiaries 2,962,016 205 1,263  (2,962,016) 1,468 
Other assetsOther assets  1,058,490 176,553 484 1,235,527 Other assets  1,096,922 202,984 954 1,300,860 
 
 
 
 
 
   
 
 
 
 
 
Total assets $2,998,239 $2,879,492 $1,045,131 $(2,997,140) $3,925,722 Total assets $2,962,622 $2,853,685 $1,123,779 $(2,961,062) $3,979,024 
 
 
 
 
 
   
 
 
 
 
 
Notes payableNotes payable $ $156,492 $ $ $156,492 Notes payable $ $481,613 $ $ $481,613 
Accts. payable to customers, brokers and dealersAccts. payable to customers, brokers and dealers  840,966   840,966 Accts. payable to customers, brokers and dealers  846,557   846,557 
Long-term debtLong-term debt  747,063 121,639  868,702 Long-term debt  747,225 82,378  829,603 
Other liabilitiesOther liabilities 4,014 349,618 360,929  (1,061) 713,500 Other liabilities 783 394,718 324,912  (1,119) 719,294 
Net intercompany advancesNet intercompany advances 1,648,163 175,342  (1,824,896) 1,391  Net intercompany advances 1,859,882  (296,387)  (1,565,258) 1,763  
Stockholders’ equityStockholders’ equity 1,346,062 610,011 2,387,459  (2,997,470) 1,346,062 Stockholders’ equity 1,101,957 679,959 2,281,747  (2,961,706) 1,101,957 
 
 
 
 
 
   
 
 
 
 
 
Total liabilities and stockholders’ equity $2,998,239 $2,879,492 $1,045,131 $(2,997,140) $3,925,722 Total liabilities and stockholders’ equity $2,962,622 $2,853,685 $1,123,779 $(2,961,062) $3,979,024 
 
 
 
 
 
   
 
 
 
 
 
                      
   April 30, 2002 
   
 
   H&R Block, Inc.  BFC  Other      Consolidated 
   (Guarantor)  (Issuer)  Subsidiaries  Elims  H&R Block 
   
  
  
  
  
 
Cash & cash equivalents $  $197,959  $238,186  $  $436,145 
Cash & equivalents-restricted     140,180   11,993      152,173 
Receivables from customers, brokers and dealers     844,538         844,538 
Receivables  151   157,747   210,447      368,345 
Intangible assets and goodwill     544,391   562,550      1,106,941 
Investments in subsidiaries  2,973,936   215   1,609   (2,973,936)  1,824 
Other assets     1,006,531   314,381   (87)  1,320,825 
  
  
  
  
  
 
 Total assets $2,974,087  $2,891,561  $1,339,166  $(2,974,023) $4,230,791 
  
  
  
  
  
 
Accts. payable to customers, brokers and dealers $  $903,201  $  $  $903,201 
Long-term debt     746,900   121,487      868,387 
Other liabilities  6,032   335,687   748,347   (283)  1,089,783 
Net intercompany advances  1,598,635   373,975   (1,972,935)  325    
Stockholders’ equity  1,369,420   531,798   2,442,267   (2,974,065)  1,369,420 
  
  
  
  
  
 
 Total liabilities and stockholders’ equity $2,974,087  $2,891,561  $1,339,166  $(2,974,023) $4,230,791 
  
  
  
  
  
 

-11--14-


Condensed Consolidating Statements of Cash Flows

                                        
 Three months ended July 31, 2002  Six months ended October 31, 2002 
 
  
 
 H&R Block, Inc. BFC Other Consolidated  H&R Block, Inc. BFC Other Consolidated 
 (Guarantor) (Issuer) Subsidiaries Elims H&R Block  (Guarantor) (Issuer) Subsidiaries Elims H&R Block 
 
 
 
 
 
  
 
 
 
 
 
Net cash provided by (used in) operating activities:Net cash provided by (used in) operating activities: $3,370 $65,444 $(250,129) $ $(181,315)Net cash provided by (used in) operating activities: $19,163 $(1,181) $(367,810) $ $(349,828)
 
 
 
 
 
   
 
 
 
 
 
Cash flows from investing:Cash flows from investing: Cash flows from investing: 
Purchase of AFS securities    (7,146)   (7,146)Purchase of AFS securities    (7,692)   (7,692)
Maturities of AFS securities  41,309 4,960  46,269 Maturities of AFS securities  103,885 7,946  111,831 
Purchase property & equipment   (9,851)  (6,480)   (16,331)Purchase property & equipment   (7,486)  (49,517)   (57,003)
Payments for business acq.    (75)   (75)Payments for business acq.    (21,397)   (21,397)
Net intercompany advances 49,528  (198,633) 149,105   Net intercompany advances 261,247  (670,362) 409,115   
 Other, net    (2,437)   (2,437)Other, net   (556)  (2,257)   (2,813)
 
 
 
 
 
   
 
 
 
 
 
Net cash provided by (used in) investing activitiesNet cash provided by (used in) investing activities 49,528  (167,175) 137,927  20,280 Net cash provided by (used in) investing activities 261,247  (574,519) 336,198  22,926 
 
 
 
 
 
   
 
 
 
 
 
Cash flows from financing:Cash flows from financing: Cash flows from financing: 
Repayments of notes payable   (1,962,998)    (1,962,998)Repayments of notes payable   (6,430,067)    (6,430,067)
Proceeds from notes payable  2,119,490   2,119,490 Proceeds from notes payable  6,911,680   6,911,680 
Payments on acquisition debt    (22)   (22)Payments on acquisition debt    (47,995)   (47,995)
Dividends paid  (29,004)     (29,004)Dividends paid  (61,474)     (61,474)
Payments to acquire treasury shares  (37,108)     (37,108)Payments to acquire treasury shares  (313,603)     (313,603)
Proceeds from issuance of common stock 13,214    13,214 Proceeds from issuance of common stock 94,667    94,667 
Other, net    (690)   (690)Other, net    (1,536)   (1,536)
 
 
 
 
 
   
 
 
 
 
 
Net cash provided by (used in) financing activities  (52,898) 156,492  (712)  102,882 Net cash provided by (used in) financing activities  (280,410) 481,613  (49,531)  151,672 
 
 
 
 
 
   
 
 
 
 
 
Net increase (decrease) in cashNet increase (decrease) in cash  54,761  (112,914)   (58,153)Net increase (decrease) in cash   (94,087)  (81,143)   (175,230)
Cash — beginning of period  197,959 238,186  436,145 
Cash – beginning of periodCash – beginning of period  197,959 238,186  436,145 
 
 
 
 
 
   
 
 
 
 
 
Cash — end of period $ $252,720 $125,272 $ $377,992 
Cash – end of periodCash – end of period $ $103,872 $157,043 $ $260,915 
 
 
 
 
 
   
 
 
 
 
 

-12--15-


                                      
 Three months ended July 31, 2001  Six months ended October 31, 2001 
 
  
 
 H&R Block, Inc. BFC Other Consolidated  H&R Block, Inc. BFC Other Consolidated 
 (Guarantor) (Issuer) Subsidiaries Elims H&R Block  (Guarantor) (Issuer) Subsidiaries Elims H&R Block 
 
 
 
 
 
  
 
 
 
 
 
Net cash provided by (used in) operating activitiesNet cash provided by (used in) operating activities $7,670 $(38,433) $(229,840) $ $(260,603)Net cash provided by (used in) operating activities $40,442 $226,490 $(381,164) $ $(114,232)
 
 
 
 
 
  
 
 
 
 
 
Cash flows from investing:Cash flows from investing: Cash flows from investing: 
Purchase of AFS securities    (607)   (607)Purchase of AFS securities    (1,045)   (1,045)
Maturities of AFS securities  3,185 20,501  23,686 Maturities of AFS securities  7,722 19,776  27,498 
Purchase property & equipment   (9,114)  (4,662)   (13,776)Purchase property & equipment   (17,549)  (16,175)   (33,724)
Payments for business acq.    (2,084)   (2,084)Payments for business acq.    (23,468)   (23,468)
Net intercompany advances 60,658  (259,772) 199,114   Net intercompany advances 224,434  (688,982) 464,548   
Other, net    (1,825)   (1,825)Other, net    (23,920)   (23,920)
 
 
 
 
 
   
 
 
 
 
 
Net cash provided by (used in) investing activitiesNet cash provided by (used in) investing activities 60,658  (265,701) 210,437  5,394 Net cash provided by (used in) investing activities 224,434  (698,809) 419,716   (54,659)
 
 
 
 
 
   
 
 
 
 
 
Cash flows from financing:Cash flows from financing: Cash flows from financing: 
Repayments of notes payable   (1,136,895)    (1,136,895)Repayments of notes payable   (3,916,323)    (3,916,323)
Proceeds from notes payable  1,510,230   1,510,230 Proceeds from notes payable  4,798,020   4,798,020 
Payments on acquisition debt    (1,769)   (1,769)Payments on acquisition debt    (47,179)   (47,179)
Dividends paid  (27,660)     (27,660)Dividends paid  (57,294)     (57,294)
Payments to acquire treasury shares  (67,583)     (67,583)Payments to acquire treasury shares  (351,845)     (351,845)
Proceeds from issuance of common stock 26,915    26,915 Proceeds from issuance of common stock 144,263    144,263 
Other, net   109  109 Other, net   394  394 
 
 
 
 
 
   
 
 
 
 
 
Net cash provided by (used in) financing activitiesNet cash provided by (used in) financing activities  (68,328) 373,335  (1,660)  303,347 Net cash provided by (used in) financing activities  (264,876) 881,697  (46,785)  570,036 
 
 
 
 
 
   
 
 
 
 
 
Net increase (decrease) in cashNet increase (decrease) in cash  69,201  (21,063)  48,138 Net increase (decrease) in cash  409,378  (8,233)  401,145 
Cash — beginning of period  82,942 104,674  187,616 
Cash – beginning of periodCash – beginning of period  82,942 104,674  187,616 
 
 
 
 
 
   
 
 
 
 
 
Cash — end of period $ $152,143 $83,611 $ $235,754 
Cash – end of periodCash – end of period $ $492,320 $96,441 $ $588,761 
 
 
 
 
 
   
 
 
 
 
 

-13-
11.Subsequent Events
Subsequent to October 31, 2002, the Company completed a NIM transaction on $206.6 million of its residual interests in securitizations. This transaction reduced the Company’s residual interests by $157.7 million, as $48.9 million in new residuals were recorded as a result of the transaction. A pretax net gain of $122.4 million will be recorded during the Company’s third quarter, which ends January 31, 2003. The gain is entirely the result of the realization of write-ups of residual interests previously recorded in other comprehensive income. Future accretion of income and cash receipts from these assets will be commensurately lower.
On November 26, 2002, the Company declared a cash dividend of $.18 per share to shareholders of record as of December 12, 2002, payable on January 2, 2003.
On November 8, 2002, the Company learned that it and certain of its current and former officers and directors had been named in a proposed class action lawsuit filed in the United States District Court for the Southern District of New York entitledPaul White v. H&R Block, Inc., et al. The plaintiff, who seeks to represent a class of shareholders who purchased

-16-


the Company’s stock between November 8, 1997 and November 1, 2002, alleges that the defendants violated Section 10(b)(5) of the Securities Exchange Act of 1934 and Rule 10b-5 promulgated thereunder by failing to disclose to shareholders various cases in which the Company had been sued regarding its RAL loan program. The Company was served with the summons and complaint on December 2, 2002. Since November 8, 2002, the Company has learned three other lawsuits have been filed, in the same court in which theWhitecase is pending, which involve the same defendants and the same basic allegations as are found in theWhitecase. The Company believes the claims in theWhite action and similar cases are without merit and intends to defend the cases vigorously. In addition, a shareholder of the Company has made a demand through counsel that the Company commence a civil action against the directors of the Company relating to the same matters as are involved in theWhiteand similar cases. The shareholder’s demand indicates a shareholder’s derivative action will be commenced if the demanded civil action is not commenced.

-17-


MANAGEMENT’S DISCUSSION AND ANALYSIS OF
RESULTS OF OPERATIONS AND FINANCIAL CONDITION

GENERAL

H&R Block, Inc. is a diversified company with subsidiaries that deliver tax services, and financial advice, investment and mortgage products and services, and business, accounting and consulting services. For nearly 50 years, the Company has been developing relationships with millions of tax clients and its strategy is to expand on these relationships.

H&R Block’s Mission:

To help our clients achieve their financial objectives
by serving as their tax and financial partner.

H&R Block’s Vision:

To be the world’s leading provider of financial services
through tax and accounting based advisory relationships.

Overview of Reportable Operating Segments

The principal business activity of the Company’s operating subsidiaries is providing tax and financialother services to the general public. The Company does business in the following reportable operating segments:

 U.S. Tax Operations:This segment primarily consists of the Company’s tax businesses — which served 17.1 million taxpayers in its retail tax offices in fiscal year 2002, more than any other tax services company.
 
  International Tax Operations:This segment is primarily engaged in providing local tax return preparation, filing and related services in Canada, Australia and the United Kingdom.
 
  Mortgage Operations:This segment is primarily engaged in the origination, servicing, and sale of a broad range of mortgage products.
 
  Investment Services:This segment is primarily engaged in offering investment advice and related financial services and securities products.
 
  Business Services:This segment is primarily engaged in providing accounting, tax, consulting, payroll, employee benefits and capital markets services to business clients and tax, estate planning, financial planning, wealth management and insurance services to individuals.

RESULTS OF OPERATIONS

The analysis that follows should be read in conjunction with the tables below and the Consolidated Statements of Operations found on page 2. All amounts in the following tables are in thousands, except as noted.

-14--18-


General

Subsequent to October 31, 2002, the Company and a major franchisee of a subsidiary of the Company, reached an agreement with the plaintiff class in a Texas class action lawsuit related to refund anticipation loans (RALs). The proposed settlement provides a five-year package of coupons class members can use to obtain a variety of tax preparation and tax planning services from the Company’s subsidiaries. The Company’s major franchisee, which operates more than half of all H&R Block offices in Texas, will share a portion of the total settlement cost. As a result, the Company recorded a liability and pretax expense of $41.7 million, or $.14 per basic and diluted share, during the three months ended October 31, 2002, which represents the Company’s share of the settlement cost for plaintiff class legal fees and expenses, tax products and associated mailing expenses. This amount represents the Company’s best estimate of its liability at this time and is subject to approval by the presiding judge. In addition to this liability, the Company will recognize the cost of the tax preparation coupons as they are redeemed each year.

Also subsequent to October 31, 2002, the Company completed a net interest margin (NIM) transaction on $206.6 million of its residual interests in securitizations. This transaction reduced the Company’s residual interests by $157.7 million, as $48.9 million in new residuals were recorded as a result of the transaction. A pretax net gain of $122.4 million will be recorded during the Company’s third quarter, which ends January 31, 2003. The gain is entirely the result of the realization of write-ups of residual interests previously recorded in other comprehensive income. Future accretion of income from these assets will be commensurately lower.

Consolidated H&R Block, Inc.

Consolidated H&R Block, Inc. — Three-Month Results

             
  Three months ended 
  
 
  July 31,  July 31,  April 30, 
  
  
  
 
  2002  2001  2002 
  
  
  
 
Revenues $431,366  $328,981  $1,881,327 
  
  
  
 
Pretax earnings (loss)  (15,906)  (51,738)  765,881 
Net earnings (loss) $(9,544) $(30,784) $463,584 
  
  
  
 
Basic net earnings (loss) per share $(.05) $(.17) $2.54 
  
  
  
 
Diluted net earnings (loss) per share $(.05) $(.17) $2.46 
  
  
  
 
             
  Three months ended 
  
 
  October 31,  October 31,  July 31, 
  2002  2001  2002 
  
  
  
 
Revenues $471,396  $373,896  $431,366 
  
  
  
 
Pretax loss  (62,245)  (47,077)  (15,906)
Net loss $(37,347) $(28,011) $(9,544)
  
  
  
 
Basic and diluted net loss per share $(.21) $(.15) $(.05)
  
  
  
 

Three months ended JulyOctober 31, 2002 compared to JulyOctober 31, 2001

Consolidated revenues for the three months ended JulyOctober 31, 2002 increased 31.1%were $471.4 million, an increase of $97.5 million, or 26.1%, over the prior year. This increase is primarily due to the Mortgage Operations segment, which increased revenues by $102.0 million over the prior year.$93.8 million. Also contributing to the improvement were Business Services and U.S. Tax Operations, with increases of $10.0$10.4 million and $3.8$5.9 million, respectively. These increases were partially offset by the decline in revenues from Investment Services of $10.3$14.8 million.

-19-


The Company reported a pretax loss of $15.9$62.2 million for the firstsecond quarter of fiscal 2003 compared to a loss of $51.7$47.1 million in the prior year. The increase overyear, a decline of $15.2 million, or 32.2%. U.S. Tax Operations reported a loss of $152.3 million for the three months ended October 31, 2002, $48.1 million worse than the prior year, is due almost entirely toprimarily as a result of the Mortgage Operations segment. Mortgage Operations reported earnings of $147.1$41.7 million an $80.3 million improvement over last year.Texas litigation reserve. Increased losses from Investment Services and U.S. Tax OperationsBusiness Services of $26.7$18.8 million and $12.9$6.3 million, respectively, also contributed to the decline. These losses were partially offset theby Mortgage Operations earnings of $153.5 million, a $60.3 million improvement from Mortgage Operations.over last year.

The effective income tax rate for the first quarter of fiscal year 2003three months ended October 31, 2002 was 40.0%, compared to 40.5% and 39.4% for the first quarterthree months ended October 31, 2001 and full fiscal year 2002, respectively. The increase in the effective income tax rate over the full fiscal year 2002 is primarily the result of the non-deductible goodwill impairment charge recorded in the first quarterand second quarters of fiscal year 2003. The full fiscal year 2002 effective tax rate of 39.4% was lower than the 40.5% effective tax rate recorded in the firstsecond quarter of fiscal year 2002 primarily due to fourth quarter earnings in fiscal 2002 exceeding the estimate on which the firstsecond quarter of fiscal 2002’s2002 effective tax rate was based.

The Company’s net loss was $9.5$37.3 million, or $.05$.21 per basic and diluted share compared to a loss of $30.8$28.0 million, or $.17$.15 per basic and diluted share in the firstsecond quarter of fiscal 2002. Excluding the effect of the Texas litigation reserve recorded by U.S. Tax Operations and the $6.0 million goodwill impairment recorded by Investment Services, the Company’s net loss would have been $8.7 million, or $.05 per basic and diluted share.

The Company’s performance as measured by earnings before interest (including interest expense on acquisition debt, investment income and interest allocated to operating business units), taxes, depreciation and amortization (EBITDA) improved $52.9 milliondeclined to $53.8negative $2.7 million compared to $0.8$7.0 million in the prior year’s firstsecond quarter. Management utilizes EBITDA to evaluate the performance of its operating segments as an approximate measure of cash flow generation. The

-15-


Company’s operations have not historically been capital intensive, and EBITDA also removes the effects of purchase accounting. The calculation of EBITDA may not be comparable to the calculation of EBITDA by other companies and it is a non-GAAP financial measure.

In addition, the Company continues to measure its performance based on the calculation of earnings excluding the after-tax impact of amortization of acquired intangible assets and goodwill impairment. Net earnings,The net loss, excluding the after-tax impact of these expenses, were $18.6 million, or $.10 per basic and diluted share in the first quarter, compared to a loss ofwas $21.4 million, or $.12 per basic and diluted share in the second quarter, compared to a loss of $18.5 million, or $.10 per basic and diluted share in last year’s firstsecond quarter. This calculation is a non-GAAP financial measure.

Due to the seasonal nature of the Company’s business, the three months ended October 31, 2002 are not comparable to the three months ended July 31, 2002.

-20-


Consolidated H&R Block, Inc. — Six-Month Results

         
  Six months ended 
  
 
  October 31,  October 31, 
  2002  2001 
  
  
 
Revenues $902,762  $702,877 
  
  
 
Pretax loss  (78,151)  (98,815)
Net loss $(46,891) $(58,795)
  
  
 
Basic and diluted net loss per share $(.26) $(.32)
  
  
 

Six months ended October 31, 2002 compared to October 31, 2001

Consolidated revenues for the six months ended October 31, 2002 were $902.8 million, an increase of $199.9 million, or 28.4%. This increase is primarily due to the Mortgage Operations segment, which increased revenues by $195.7 million over the prior year. Also contributing to the improvement were Business Services and U.S. Tax Operations, with increases of $20.4 million and $9.7 million, respectively. These increases were partially offset by the decline in revenues from Investment Services of $25.1 million.

The Company reported a pretax loss of $78.2 million for the first half of fiscal 2003 compared to a loss of $98.8 million in the prior year, an improvement of $20.7 million, or 20.9%. Mortgage Operations reported earnings of $300.6 million, an increase of $140.6 million over last year. Increased losses from U.S. Tax Operations, Investment Services and Business Services of $60.9 million, $45.5 million and $8.4 million, respectively, offset the improvement from Mortgage Operations.

The effective income tax rate for the six months ended October 31, 2002 was 40.0%, compared to 40.5% and 39.4% for the six months ended October 31, 2001 and full fiscal year 2002, respectively. The increase in the effective income tax rate over the full fiscal year 2002 is primarily the result of the non-deductible goodwill impairment charges recorded in the first half of fiscal year 2003. The full fiscal year 2002 effective tax rate of 39.4% was lower than the 40.5% effective tax rate recorded during the six months ended October 31, 2001 primarily due to fourth quarter earnings in fiscal 2002 exceeding the estimate on which the first half of fiscal 2002 effective tax rate was based.

The Company’s net loss was $46.9 million, or $.26 per basic and diluted share compared to a loss of $58.8 million, or $.32 per basic and diluted share in the first half of fiscal 2002. Excluding the effect of the Texas litigation reserve and goodwill impairment, the Company’s net loss would have been $7.5 million, or $.04 per basic and diluted share.

The Company’s performance as measured by EBITDA improved $43.3 million to $51.1 million compared to $7.8 million in the same period last year. The net loss, excluding the after-tax impact of amortization of acquired intangible assets and goodwill impairment, was $2.8 million, or $.02 per basic and diluted share for the six months ended October 31, 2002, compared to a

-21-


loss of $39.9 million, or $.22 per basic and diluted share for the six months ended October 31, 2001.

U.S. Tax Operations

This segment is primarily engaged in providing tax return preparation, filing and related services in the United States. Tax-related serviceSegment revenues include fees fromearned for tax-related services performed at company-owned tax offices and royalties from franchised offices. This segment also includes the Company’s tax preparation software — TaxCut®TaxCut® from H&R Block, other personal productivity software, online tax preparation through a tax professional (whereby the client fills out an online tax organizer and sends it to a tax professional for preparation), online do-it-yourself tax preparation, online professional tax review and online tax advice through the hrblock.com website.

In addition, the Company offers Refund Anticipation Loan (RAL)RAL products to its tax clients through a relationship with Household Bank, f.s.bTax Masters, Inc. (Household). The Company buys participation interests in RALs made by Household (49.9% for RALs facilitated at company-owned offices and franchisesfranchise offices and 25.0% for RALs facilitated in major franchise offices). Revenue from participation is calculated as the Company’s percentage participation multiplied by the fee that the customer pays Household for the RAL. The fee that the customer pays for the RAL is set by Household and is primarily based on the dollar amount of the RAL.

Due to the seasonal nature of this segment’s business, first quarterthree and six-month results are not indicative of the expected results for the entire fiscal year.

-16--22-


U.S. Tax Operations — Three-Month Results

           
 Three months ended           
 
  Three months ended 
 July 31, July 31, April 30,  
 
 
 
 
  October 31, October 31, July 31, 
 2002 2001 2002  2002 2001 2002 
 
 
 
  
 
 
 
Tax preparation and related feesTax preparation and related fees $11,008 $10,862 $1,078,767 Tax preparation and related fees $13,370 $10,928 $11,008 
RoyaltiesRoyalties 916 1,096 119,785 Royalties 1,402 1,470 916 
RAL participation feesRAL participation fees 277 282 129,515 RAL participation fees 5 14 277 
Software salesSoftware sales 871 773 30,826 Software sales 560 722 871 
OtherOther 10,214 6,480 52,945 Other 18,092 14,414 10,214 
 
 
 
   
 
 
 
Total revenues 23,286 19,493 1,411,838 Total revenues 33,429 27,548 23,286 
 
 
 
   
 
 
 
Compensation and benefitsCompensation and benefits 26,534 23,069 390,030 Compensation and benefits 36,677 34,491 26,534 
Occupancy and equipmentOccupancy and equipment 37,190 33,126 76,090 Occupancy and equipment 37,241 33,828 37,190 
Depreciation and amortizationDepreciation and amortization 6,138 7,304 16,156 Depreciation and amortization 6,387 7,429 6,138 
Cost of software salesCost of software sales 353 319 4,056 Cost of software sales 330 452 353 
Bad debt expenseBad debt expense 904 881 14,324 Bad debt expense 812  (1,042) 904 
Supplies, freight and postageSupplies, freight and postage 1,548 1,536 23,399 Supplies, freight and postage 4,204 3,151 1,548 
Texas litigation reserveTexas litigation reserve 41,672   
OtherOther 11,899 8,461 99,168 Other 19,801 14,631 11,899 
Allocated corporate and shared costs 32,750 25,965 95,034 
Allocated corporate and shared costs:Allocated corporate and shared costs: 
 
 
 
  Information technology 18,524 20,404 15,702 
Total expenses 117,316 100,661 718,257  Marketing 6,732 7,348 5,069 
 
 
 
  Finance 4,760 3,800 4,208 
Pretax earnings (loss) $(94,030) $(81,168) $693,581 
 Supply 3,284 2,527 2,301 
 Other 5,304 4,754 5,470 
 
 
 
 
Total expenses 185,728 131,773 117,316 
 
 
 
 
Pretax lossPretax loss $(152,299) $(104,225) $(94,030)
 
 
 
   
 
 
 
EBITDAEBITDA $(83,064) $(69,242) $714,703 EBITDA $(140,966) $(92,309) $(83,064)

Three months ended JulyOctober 31, 2002 compared to JulyOctober 31, 2001

U.S. Tax Operations’ revenues increased $5.9 million, or 21.3%, to $33.4 million for the three months ended October 31, 2002, compared to the three months ended October 31, 2001.

Tax preparation and related fees increased 1.3%$2.4 million, or 22.3%. The increase is due to $11.0an 8.1% increase in the average charge, net of discounts, and a 6.1% increase in tax returns prepared. The average charge, net of discounts, increased to $188.61, compared to $174.41 last year. The average charge, excluding discounts, for the current year was $194.72, up 7.7% from $180.85 earned last year. The average charge is calculated as net tax preparation fees, less discounts if applicable, divided by the number of tax returns prepared. Tax returns prepared in company-owned offices during the quarter were 70 thousand, compared to 66 thousand in the prior year.

Tax returns prepared at franchise offices declined, resulting in a reduction in royalty income of 4.6%.

-23-


Other revenue for the three months ended October 31, 2002 was $18.1 million, a 25.5% improvement over last year, principally due to the recognition of deferred revenue from sales of the Peace of Mind (POM) warranty program. POM revenues totaled $6.7 million, up $2.4 million, or 55.8%, over the previous year. Also contributing to this improvement were income tax course revenues of $7.6 million, an increase of $663 thousand over the prior year, due to an 8.7% increase in enrollments.

Total expenses for the three months ended October 31, 2002 were $185.7 million, up $54.0 million, or 40.9%, from last year. The increase in expenses is primarily attributable to the $41.7 million Texas litigation reserve. Compensation and benefits increased $2.2 million, primarily due to higher tax preparer wages in proportion to increased revenues and $1.1 million in expenses related to a new client retention program, partially offset by a decrease in payroll taxes on seasonal stock option exercises. Occupancy and equipment costs increased $3.4 million due to a 2.4% increase in the number of offices under lease, costs associated with office connectivity and equipment rentals. Other expenses increased $5.2 million over the prior year related to consulting and legal fees. While total expenses, excluding the Texas litigation reserve, increased over the previous year’s second quarter, these expenses represent preparations for the upcoming tax season.

The pretax loss of $152.3 million was 46.1% worse than the prior year’s loss of $104.2 million. Excluding the effect of the Texas litigation reserve, the pretax loss would have been $110.6 million, or 6.1%, worse than the three months ended October 31, 2001.

Due to the seasonal nature of this segment’s business, the three months ended October 31, 2002 are not comparable to the three months ended July 31, 2002.

-24-


U.S. Tax Operations — Six-Month Results

           
    Six months ended 
    
 
    October 31,  October 31, 
    2002  2001 
  
  
 
Tax preparation and related fees $24,378  $21,790 
Royalties  2,318   2,566 
RAL participation fees  282   296 
Software sales  1,431   1,495 
Other  28,306   20,894 
  
  
 
 Total revenues  56,715   47,041 
  
  
 
Compensation and benefits  63,211   57,560 
Occupancy and equipment  74,431   66,954 
Depreciation and amortization  12,525   14,733 
Cost of software sales  683   771 
Bad debt expense  1,716   (161)
Supplies, freight and postage  5,752   4,687 
Texas litigation reserve  41,672    
Other  31,700   23,092 
Allocated corporate and shared costs:        
  Information technology  34,226   33,164 
  Marketing  11,801   10,152 
  Finance  8,968   5,663 
  Supply  5,585   5,413 
  Other  10,774   10,406 
  
  
 
 Total expenses  303,044   232,434 
  
  
 
Pretax loss $(246,329) $(185,393)
  
  
 
EBITDA $(224,030) $(161,551)

Six months ended October 31, 2002 compared to October 31, 2001

U.S. Tax Operations’ revenues increased $9.7 million, or 20.6%, to $56.7 million for the six months ended October 31, 2002, compared to the prior year.six months ended October 31, 2001.

Tax preparation and related fees increased $2.6 million, or 11.9%. The increase is attributabledue to a 4.0%6.4% increase in the average charge, net of discounts, on tax returns prepared. The average charge, net of discounts, for the current yearperiod was $144.62$164.02 compared to $139.08$154.15 earned during the prior year period. The average charge, excluding discounts, for the current period was $173.51, up 8.5% from the $159.96 earned last year. Tax returns prepared in company-owned offices through JulyOctober 2002 of 89,100159 thousand were consistent withup slightly over the prior year.previous year’s 155 thousand.

Royalties of $916 thousand for the three months ended July 31, 2002 were 16.4% lower than last year due to a decrease in taxTax returns prepared at franchise offices.offices declined, resulting in a reduction in royalty income of 9.7%.

Other revenue of $10.2 million through JulyOctober 31, 2002 was $3.7$28.3 million, better thana 35.5% improvement over last year primarily due to the recognition of previously deferred revenue from sales of the PeacePOM warranty program.

-25-


POM revenues totaled $14.1 million, up $5.6 million, or 66.3%, over the previous year. Also contributing to this improvement were income tax course revenues of Mind warranty service.$8.3 million, an increase of $692 thousand over the prior year, due to an 8.7% increase in enrollments. Income tax courses are offered in September and October, and provide the Company with a source of trained tax professionals for the upcoming tax season.

Total expenses of $117.3were $303.0 million, were $16.7$70.6 million, or 16.6%30.4%, higher than last year. The increase in expenses was primarily attributable to the Texas $41.7 million litigation reserve. Compensation and benefits increased $5.7 million primarily due to higher tax preparationpreparer wages in proportion to increased revenues and changes in the field organization, an increasenew client retention program, partially offset by a decrease in payroll taxes on seasonal stock option exercises. Occupancy and equipment costs increased $7.5 million due to a 1.0%1.7% increase in the number of offices under lease, as well as normal inflationary impacts and higher costs associated with office connectivity. Additionally,connectivity and equipment leases. Other expenses increased $8.6 million related to product development, consulting and legal costs. While total expenses, excluding the Texas litigation reserve, increased over the prior year. While total expenses have increased over the

-17-


previous year’s first quarter,year, these expenses were planned and represent preparations for the upcoming tax season.

The increase of $6.6 million in allocated expenses is primarily due to the increased allocation from the Finance department. The larger allocation in the current year is due to the allocation of insurance costs, departmental reorganization costs and additional consulting wages incurred. Due to the timing of expenses incurred compared to the prior year, additional marketing costs were also allocated.

The pretax loss of $94.0$246.3 million was $12.9 million or 15.9%32.9% worse than the same period a year ago.

Due toloss of $185.4 million recorded during the seasonal natureprior year. Excluding the effect of this segment’s business, the three months ended July 31, 2002 are not comparable toTexas litigation reserve, the three months ended April 30, 2002.pretax loss would have been $204.7 million, or 10.4%, worse than last year.

International Tax Operations

This segment is primarily engaged in providing local tax return preparation, filing and related services in Canada, Australia and the United Kingdom. In addition, Overseas operations include company-owned and franchise offices in eight countries that prepare U.S. tax returns for U.S. citizens living abroad. This segment served 2.3 million taxpayers in fiscal 2002. Tax-related serviceSegment revenues include fees fromearned for tax-related services performed at company-owned tax offices and royalties from franchisedfranchise offices.

The Company’s operations in this segment are transacted in the local currencies of the countries in which it operates; therefore, the results can be affected by the translation of local currency results into U.S. dollars. The weakeningstrengthening of the U.S. dollar, primarily in Australia, during the first quarterfiscal year 2003 had the effect of increasing revenues and increasingdecreasing losses by $783 thousand and $204 thousand, respectively, compared to the first quarterhalf of fiscal year 2002.

Due to the seasonal nature of this segment’s business, first quartersix-month results are not indicative of the expected results for the entire fiscal year. The Canadian tax season is from January to April, the Australian tax season is from July to October and the United Kingdom’s tax season is from August to March.

-18--26-


International Tax Operations — Three-Month Results

             
 Three months ended              
 
  Three months ended 
 July 31, July 31, April 30,  
 
 
 
 
  October 31, October 31, July 31, 
 2002 2001 2002  2002 2001 2002 
 
 
 
  
 
 
 
CanadaCanada $2,805 $3,222 $47,538 Canada $2,529 $2,367 $2,805 
AustraliaAustralia 892 543 1,233 Australia 12,345 10,947 892 
United KingdomUnited Kingdom 313 632 3 United Kingdom 329 239 313 
OverseasOverseas 273 400 3,485 Overseas 123 123 273 
 
 
 
   
 
 
 
Total revenues 4,283 4,797 52,259 Total revenues 15,326 13,676 4,283 
 
 
 
   
 
 
 
CanadaCanada  (4,230)  (3,446) 20,500 Canada  (4,260)  (4,018)  (4,230)
AustraliaAustralia  (1,579)  (1,650)  (749)Australia 5,030 4,160  (1,579)
United KingdomUnited Kingdom  (138)  (179)  (1,647)United Kingdom  (193)  (396)  (138)
OverseasOverseas  (97) 181 1,881 Overseas  (359)  (160)  (97)
Allocated corporate and shared costsAllocated corporate and shared costs  (407)  (559)  (1,006)Allocated corporate and shared costs  (468)  (577)  (407)
 
 
 
   
 
 
 
Pretax earnings (loss) $(6,451) $(5,653) $18,979 
Pretax lossPretax loss $(250) $(991) $(6,451)
 
 
 
   
 
 
 
EBITDAEBITDA $(5,760) $(4,881) $21,452 EBITDA $420 $(229) $(5,760)

Three months ended JulyOctober 31, 2002 compared to JulyOctober 31, 2001

International Tax Operations’ revenues decreased by 10.7%for the three months ended October 31, 2002 increased $1.7 million, or 12.1%, to $4.3$15.3 million, from $4.8compared to the three months ended October 31, 2001. This improvement is primarily due to increased number of returns and productivity in Australia during its tax season, as well as increases in Canadian tax school enrollments.

The pretax loss of $250 thousand represents an improvement of 74.8% over the loss of $1.0 million recorded in the second quarter last year. This improvement is primarily from the increase in returns prepared in Australian operations. This improvement was partially offset by an increased loss from Canadian operations due to higher bad debt, legal fees incurred for new business initiatives and data communication costs. The decreasedecline from Overseas operations is attributable to increases in bad debt expense. The improved performance in the United Kingdom is the result of business restructuring costs incurred in the previous fiscal year and better expense management in the current year.

Due to the seasonal nature of this segment’s business, the three months ended October 31, 2002 are not comparable to the three months ended July 31, 2002.

-27-


International Tax Operations — Six-Month Results

          
   Six months ended 
   
 
   October 31,  October 31, 
   2002  2001 
   
  
 
Canada $5,334  $5,589 
Australia  13,237   11,490 
United Kingdom  642   871 
Overseas  396   523 
  
  
 
 Total revenues  19,609   18,473 
  
  
 
Canada  (8,490)  (7,464)
Australia  3,451   2,510 
United Kingdom  (331)  (575)
Overseas  (456)  21 
Allocated corporate and shared costs  (875)  (1,136)
  
  
 
Pretax loss $(6,701) $(6,644)
  
  
 
EBITDA $(5,340) $(5,110)

Six months ended October 31, 2002 compared to October 31, 2001

International Tax Operations’ revenues for the six months ended October 31, 2002 increased $1.1 million, or 6.1%, to $19.6 million compared to the six months ended October 31, 2001. The improvement is due to 3.9% increase in tax returns prepared in Australia. The improvement in Australia was partially offset by slightly lower revenues in Canada, the United Kingdom and overseas operations, which is partially offset by increases in Australia. The decline in Canadian revenue is driven primarily by lower off-season tax returns prepared. Revenues from Australia operations increased due to an increase in the number of tax returns prepared in the off-season.Overseas operations.

The pretax loss of $6.7 million represents a 0.9% increased 14.1% to $6.5loss over the $6.6 million from $5.7 million inrecorded during the first quartersame period last year. The increased loss is primarily from Canadian operations, due to a decline in off-season tax revenue, an increaseand increases in bad debt expense, additional legal fees incurred for new business initiatives and the timing of certain facility expenses.data communication costs. The decline from overseas operations is attributable to the return of normal off-season performanceincreases in Puerto Rico.bad debt expense. The improved performance in Australia is primarily attributed to the increase in revenues. The reduced loss inrevenues, while the United Kingdom is attributed to improved expense management andbenefited from business restructuring costs incurred in the previous fiscal year.

Due toyear and better expense management in the seasonal nature of this segment’s business, the three months ended July 31, 2002 are not comparable to the three months ended April 30, 2002.current year.

Mortgage Operations

Through Option One Mortgage Corporation and H&R Block Mortgage Corporation, this segment offers a wide range of home mortgage products. This segment is primarily engaged in the origination, servicing, and sale of nonconformingnon-prime and conformingprime mortgage loans.

This segment primarilyengages in four principal activities: wholesale loan origination and sale, retail loan origination and sale, loan servicing and capital markets. The Company manages this segment to optimize cash flows from operations while at the same time minimizing risks associated with loan performance.

-28-


Wholesale loan origination and sale:This activity offers, through a network of mortgage brokers, a flexible product line to borrowers who are creditworthy but do not meet

-19-


traditional underwriting criteria (non-prime). The primary source of revenue for this activity is the recognition of gains on sales of mortgage loans. The mortgage loans are sold daily in a whole loan sale to third-party trusts (Trusts), until they are ultimately disposed of, either through a network of mortgage brokers. Conformingsecuritization or sale to a third-party whole loan buyer by the Trusts.

Retail loan origination and sale:This activity offers prime mortgage loan products, as well as the same flexible product line available through brokers, are offerednon-prime mortgage loan products, through some H&R Block Financial Advisors branch offices, H&R Block Mortgage Corporation retail offices and through telemarketing operations.

A The primary source of revenue fromfor this segmentactivity is the recognition of gains on sales of mortgage loans. The prime mortgage loans are sold in whole loan sales to third-party buyers, and the non-prime loans are sold to the Trusts for disposition.

Loan servicing:This segment alsoactivity primarily services non-prime mortgage loans originated from wholesale and retail operations. The primary source of revenue for this activity is the recognition of servicing and late fee income.

Capital markets:This activity holds residual interests in securitized mortgage loans infor which cash flows are received over the life of the loans. The subsequent securitization of theseThese residual interests are subsequently securitized in the form of a net interest marginNIM transaction, (NIM) resultsand result in the receipt of a substantial portion of the cash from the residual interest at the closing of the NIM transaction, rather than over the actual life of the loans.

During the first quarter The primary source of fiscal 2003, the Company’s residual interests continued to perform better than expected primarily due to lower interest rates, as well as lower loan losses. The lower rates resulted in a reduction in the interest payments to the bondholders, thereby allowing the bondholders and residual interest holders to receive cash related to principal and interest payments, respectively, earlier than expected in the valuation models. As a resultrevenue for this activity consists of these items and in accordance with Statementaccretion of Financial Accounting Standards No. 115, “Accounting for Certain Investments in Debt and Equity Securities,” the Company recorded pretax mark-to-market write-up adjustments which increased the fair value of its residual interests by $77.9 million during the quarter. The write-ups were recorded, net of deferred taxes of $29.7 million, in other comprehensive income and will be accreted into income throughout the remaining life of those residual interests. There were no write-up adjustments in the first quarter of fiscal 2002. Future changes in interest rates or other assumptions could cause additional adjustments to the fair value of the residual interests and would cause changes to the accretion of realized gains on the write-ups of residual interests. Offsetting these revenues are realized write-downs of residual interests, in future periods.which are recorded as reductions of revenues.

One of the Company’s core strategic objectives is creating a financial partnership with its tax clients through delivery of advice, coupled with the products and services needed to act on that advice. The Company’s initiative to serve the mortgage needs of its tax clients through its retail mortgage operations resulted in 57.8%45.1% of all retail loans, and 9.9%10.5% of all loans originated during the quarter, coming from H&R Block tax clients, as compared to 36.5%41.4% and 6.2%6.5%, respectively, in the same period last year.

Management utilizes operating profit margin to evaluate this segment’s performance. Operating profit margin is defined as pretax earnings before accretion on residual write-ups divided by the volume of loans originated.

-20--29-


Mortgage Operations — Three-Month Operating Statistics


(in 000s except # of loans originated
and servicing portfolio)

                           
 Three months ended  Three months ended 
 
  
 
 July 31, July 31, April 30,  October 31, October 31, July 31, 
 2002 2001 2002  2002 2001 2002 
 
 
 
  
 
 
 
Number of loans originated:Number of loans originated: Number of loans originated: 
Wholesale 20,774 17,999 20,693 Wholesale (non-prime) 21,536 18,172 20,774 
Retail 4,278 3,695 4,022 Retail:       
 
 
 
  Prime 3,089 1,612 1,899 
Total 25,052 21,694 24,715  Non-prime 2,754 1,740 2,379 
 
 
 
   
 
 
 
Total 27,379 21,524 25,052 
 
 
 
 
Volume of loans originated:Volume of loans originated: Volume of loans originated: 
Wholesale $2,837,060 $2,120,528 $2,784,076 Wholesale (non-prime) $3,083,895 $2,206,041 $2,837,060 
Retail 536,329 503,418 505,154 Retail:       
 
 
 
  Prime 444,469 247,233 254,039 
Total $3,373,389 $2,623,946 $3,289,230  Non-prime 351,694 190,925 282,290 
 
 
 
   
 
 
 
Loan sales $3,357,730 $2,618,446 $3,334,989 
Total $3,880,058 $2,644,199 $3,373,389 
 
 
 
 
Volume of loans acquiredVolume of loans acquired $ $ $633,953 
Loan sales:Loan sales: 
Loans originated and sold $3,821,649 $2,618,065 $3,357,730 
Loans acquired and sold   633,953 
 
 
 
 
Total $3,821,649 $2,618,065 $3,991,683 
 
 
 
 
Number of loans servicedNumber of loans serviced 232.7 180.5 209.6 Number of loans serviced 220.8 184.8 232.7 
Average servicing portfolio (billions)Average servicing portfolio (billions) $25.3 $18.8 $21.1 Average servicing portfolio (billions) $26.2 $19.5 $25.3 
Closing ratioClosing ratio  49.8%  51.2%  52.6%
Weighted average FICO score **Weighted average FICO score ** 604.3 594.1 598.0 
Execution price – Net gain on sale: *Execution price – Net gain on sale: *            
Loans originated and sold 4.78%  5.08%  4.88%
Loans acquired and sold    .18%
Total loans sold  4.78%  5.08%  4.14%
Weighted average coupon rate for borrowers **Weighted average coupon rate for borrowers **  8.24%  9.39%  8.83%
Operating profit margin ***Operating profit margin ***  2.99%  3.52%  3.68%
Weighted average loan-to-value **Weighted average loan-to-value **  79.1%  78.9%  79.1%


*Defined as total premium received divided by total balance of loans delivered (excluding mortgage servicing rights).
**Represents non-prime production.
***Defined as pretax earnings before accretion on residual write-ups divided by the volume of loans originated.

-30-


Mortgage Operations — Three-Month Operating Results

                           
 Three months ended  Three months ended 
 
  
 
 July 31, July 31, April 30,  October 31, October 31, July 31, 
 2002 2001 2002  2002 2001 2002 
 
 
 
  
 
 
 
Gain on sale of mortgage loans $145,008 $96,234 $134,656 
Components of gain on sale of mortgage loans:Components of gain on sale of mortgage loans: 
Gain on loan sales $155,079 $125,926 $165,438 
Write-downs of residual interests  (3,702)  (7,740)  (20,430)
 
 
 
 
Total gain on sale of mortgage loans 151,377 118,186 145,008 
Accretion income:Accretion income: 
Residual interests 16,768 5,494 15,962 
Realized gains on residual write-ups 37,324  22,799 
 
 
 
 
Total accretion income 54,092 5,494 38,761 
Interest incomeInterest income 65,598 19,194 43,821 Interest income 27,429 22,501 26,837 
Loan servicing 38,950 32,473 46,784 
Loan servicing revenueLoan servicing revenue 41,325 33,570 38,950 
OtherOther 750 424 732 Other 365 1,070 750 
 
 
 
   
 
 
 
Total revenues 250,306 148,325 225,993  Total revenues 274,588 180,821 250,306 
 
 
 
   
 
 
 
Compensation and benefitsCompensation and benefits 52,969 41,772 52,042 Compensation and benefits 62,226 42,695 52,969 
Variable servicing and processingVariable servicing and processing 15,021 11,520 32,864 Variable servicing and processing 16,606 15,510 15,021 
Occupancy and equipmentOccupancy and equipment 7,574 6,037 9,525 Occupancy and equipment 10,364 7,581 7,574 
Interest expenseInterest expense 829 1,795 829 Interest expense 844 1,394 829 
Bad debt expenseBad debt expense 5,821 6,616 7,990 Bad debt expense 3,296 5,450 5,821 
OtherOther 19,425 13,526 19,838 Other 26,785 14,478 19,425 
Allocated corporate and shared costsAllocated corporate and shared costs 1,582 280 914 Allocated corporate and shared costs 947 522 1,582 
 
 
 
   
 
 
 
Total expenses 103,221 81,546 124,002  Total expenses 121,068 87,630 103,221 
 
 
 
   
 
 
 
Pretax earningsPretax earnings $147,085 $66,779 $101,991 Pretax earnings $153,520 $93,191 $147,085 
 
 
 
   
 
 
 
Operating profit margin  3.68%  2.55%  2.97%
EBITDAEBITDA $151,807 $69,938 $106,136 EBITDA $158,574 $96,942 $151,807 

-21-


Three months ended JulyOctober 31, 2002 compared to JulyOctober 31, 2001

RevenuesMortgage Operations’ revenues increased by $102.0$93.8 million, or 68.8%51.9%, to $250.3$274.6 million for the three-monthsthree months ended JulyOctober 31, 2002, as compared to the three-monthsthree months ended JulyOctober 31, 2001. The increaseimprovement is primarily due to an increase in production volume, anrealized gains on previous write-ups of residual interests and increased gains on loan sales.

Gains on loan sales for both wholesale and retail increased $29.2 million to $155.1 million for the three months ended October 31, 2002. This increase in excess retained interest spread earned, an overall improvement in the ratio of loans funded to total applications received (closing ratio), a favorable secondary market environment, and a larger servicing portfolio.

Revenues related to the sale of mortgage loans increased by $48.8 million or 50.7%, to $145.0 million, over last year resulting fromis a result of a significant increase in loan origination volume, as well as an increasepartially offset by a decrease in loan sale execution pricing. The execution price is defined asDuring the total premium received divided by the total balance of loans delivered. For the three months ended July 31, 2002,second quarter, the Company originated $3.4$3.9 billion in mortgage loans compared to $2.6 billion last year, an increase of 28.6%46.7%. The increase in loan production is a result of an increase in the average loan size,number of applications received and an increase in the size of the sales force, an improvement in the closing ratio and, to a lesser extent, the declining interest rate environment.average loan size. The average loan size increased to $135$142 thousand from $121$123 thousand during the firstsecond quarter of last year and the closing ratio improved to 52.6% from 50.7% last year. The execution price representing gain on sale of mortgage loans for this yearthe quarter was 4.14%4.78% compared to 3.82%5.08% last year. The increasedecrease in price is partially attributable to a decrease in interest rates on the continued increase in market interest rate spreads as a result of the low interest rate environment. Somewhat offsetting the increase in the gain on sale were write-downsloans.

-31-


Write-downs of residual interests in securitizations of $20.4$3.7 million duringwere realized in the quarter relatedcurrent period, due to a decline in value of older residuals based on loan performance and changes in assumptions underlyingperformance. Realized write-downs on residuals for the related loan portfolios. Write-downsthree months ended October 31, 2001 totaled $7.7 million.

Accretion of residual interests of $8.8$16.8 million represents an increase of $11.3 million over the prior year’s accretion of $5.5 million. This improvement is the result of increases in the related asset values due to the declining interest rate environment, loan performance exceeding originally modeled levels and added residuals from loan sale activity.

Accretion of realized gains on residual write-ups of $37.3 million were recorded during the three months ended October 31, 2002, related to write-ups that occurred since October 2001.

During the second quarter of fiscal 2003, the Company’s residual interests continued to perform better than expected primarily due to lower interest rates. The lower market interest rates resulted in a reduction in the required interest payments made to the bondholders, thereby allowing the NIM bondholders and residual interest holders to receive cash related to principal and interest payments, respectively, earlier than expected in the Company’s valuation models. As a result of these items the Company recorded pretax mark-to-market write-up adjustments, which increased the fair value of its residual interests by $43.8 million during the quarter. These write-ups were offset by write-downs of $5.4 million and were recorded, net of deferred taxes of $14.6 million, in other comprehensive income and will be accreted into income throughout the remaining life of those residual interests. Future changes in interest rates or other assumptions could cause additional adjustments to the fair value of the residual interests and could cause changes to the accretion of these residual interests in future periods. Write-ups of residual interests of $45.1 million were recorded in the first quarterprior year quarter.

Revenues related to the origination and sale of wholesale and retail mortgage loans primarily consist of gains on loan sales and interest income. Interest income increased $4.9 million to $27.4 million due to higher excess retained interest earned. The excess retained interest is what the Company earns on its receivable from the third-party Trusts, and is the difference between the rate on the loans and the financing costs of the Trusts during the time period the Trusts hold the loans prior to its disposition of the loans. The interest rate margin on the receivable increased to 5.64% during the three months ended October 31, 2002, compared to 5.21% last year.

Interest income forServicing revenues increased $7.8 million, or 23.1%, to $41.3 million this year, compared to last year’s second quarter. The increase reflects a higher loan-servicing portfolio. The average servicing portfolio for the three-month period ended October 31, 2002 increased by $46.4$6.8 billion, or 34.7%, to $26.2 billion, compared to last year.

Total expenses increased $33.4 million, or 241.8%, to $65.6 million,38.2% over lastthe prior year. This increase is primarily due to increased compensation and benefits as a result of additional employees needed to support the higher loan production volumes. In addition, consulting expenses increased $3.3 million related to new initiatives to obtain a bank charter and improve technology.

Pretax earnings increased $60.3 million, or 64.7%, to $153.5 million for the three months ended October 31, 2002.

-32-


Three months ended October 31, 2002 compared to July 31, 2002

Mortgage Operations’ revenues increased $24.3 million, or 9.7%, for the three months ended October 31, 2002, compared to the three months ended July 31, 2002. The increase is primarily due to an increase in realized gains on previous write-ups of residual interests.

Gains on loan sales for both wholesale and retail decreased $10.4 million to $155.1 million for the three months ended October 31, 2002. This decrease from the preceding quarter is primarily a result of an increase in loan origination costs and a decrease in execution price on loans originated and sold. The execution price for the quarter declined to 4.78% from 4.88% for the three months ended July 31, 2002, primarily as a result of a decrease in the average coupon rate.

Write-downs of residual interests in securitizations of $3.7 million were realized during the second quarter, due to a decline in value of older residuals based on loan performance. Realized write-downs on residuals for the three months ended July 31, 2002 totaled $20.4 million.

Accretion of residual interests of $16.8 million represents an increase of 5.0% over the preceding quarter’s accretion of $16.0 million. This improvement is the result of higher accretion incomeincreases in the related asset values.

Accretion of realized gains on residual interests of $38.8write-ups increased $14.5 million to $37.3 million for the three months ended October 31, 2002 compared to $7.5$22.8 million infor the three months ended July 31, 2002, due to write-ups of $77.9 million and $43.8 million that occurred during the first quarter last year. Excluding the accretion on the write-upsand second quarters of residual interests, accretion would have been $16.0fiscal year 2003, respectively.

Interest income increased $592 thousand to $27.4 million compareddue to $7.5 million in the first quarter last year. Also contributing to the increase was an increase in production, higher average loan balances, and higher interest rate margins, which increases the excess retained interest spread earned. Inearned, as a result of a higher average receivable balance from the Company’s experience, non-prime loan originations are far less sensitive to declines in marketTrust, partially offset by a lower excess retained interest rates.spread. The excess retained interest spread for the three months ended JulyOctober 31, 2002 was 6.40%5.64% compared to 4.75%6.40% for last year.the first quarter.

Servicing revenues increased by $6.5$2.4 million, or 20.0%6.1%, to $39.0$41.3 million, this year, as compared to last year’sthe first quarter. The increase reflects a higher loan-servicing portfolio. The average servicing portfolio for the three-month period ended JulyOctober 31, 2002 increased by $6.5 billion$956.5 million, or 34.7%3.8%, to $25.3$26.2 billion, as compared to last year.the preceding quarter.

Pretax earningsTotal expenses increased by $80.3$17.8 million, or 120.3%, to $147.1 million for the three months ended July 31, 2002. The improved performance17.3%. This is primarily due to the increase in revenues as discussed above. The increaseincreases in compensation and benefits is due to an increase in the number of employees supporting the higher loan production volumes.

Pretax earnings increased $6.4 million, or 4.4%, for the three months ended October 31, 2002 compared to the previous quarter.

-33-


Mortgage Operations — Six-Month Operating Statistics
(in 000s except # of loans originated
and servicing portfolio)

           
    Six months ended 
    
 
    October 31,  October 31, 
    2002  2001 
    
  
 
Number of loans originated:        
 Wholesale (non-prime)  42,310   36,171 
 Retail:      
  Prime 4,988   3,841 
  Non-prime  5,133   3,206 
  
  
 
 Total  52,431   43,218 
  
  
 
Volume of loans originated:        
 Wholesale (non-prime) $5,920,954  $4,326,569 
 Retail:      
  Prime 698,509   591,484 
  Non-prime  633,984   350,092 
  
  
 
 Total $7,253,447  $5,268,145 
  
  
 
Volume of loans acquired $633,953  $ 
Loan sales:        
 Loans originated and sold $7,179,379  $5,236,511 
 Loans acquired and sold  633,953    
  
  
 
 Total $7,813,332  $5,236,511 
  
  
 
Number of loans serviced  220.8   184.8 
Average servicing portfolio (billions) $25.8  $19.1 
Closing ratio  51.0%  50.9%
Weighted average FICO score **  601.3   596.9 
Execution price – Net gain on sale: *    
 Loans originated and sold  4.83%  4.54%
 Loans acquired and sold  .18%   
 Total loans sold  4.44%  4.54%
Weighted average coupon rate for borrowers **  8.52%  9.43%
Operating profit margin ***  3.32%  3.04%
Weighted average loan-to-value  79.1%  79.0%


*Defined as total premium received divided by total balance of loans delivered (excluding mortgage servicing rights).
**Represents non-prime production.
***Defined as pretax earnings before accretion on residual write-ups divided by the volume of loans originated.

-34-


Mortgage Operations — Six-Month Operating Results

           
    Six months ended 
    
 
    October 31,  October 31, 
    2002  2001 
    
  
 
Components of gain on sale of mortgage loans:        
 Gain on loan sales $320,517  $230,973 
 Write-downs of residual interests  (24,132)  (16,553)
  
  
 
 Total gain on sale of mortgage loans  296,385   214,420 
Accretion income:        
 Residual interests  32,730   12,954 
 Realized gains on residual write-ups  60,123    
  
  
 
 Total accretion income  92,853   12,954 
Interest income  54,266   34,235 
Loan servicing income  80,275   66,043 
Other  1,115   1,494 
  
  
 
  Total revenues  524,894   329,146 
  
  
 
Compensation and benefits  115,195   84,467 
Variable servicing and processing  31,627   27,030 
Occupancy and equipment  17,938   13,618 
Interest expense  1,673   3,189 
Bad debt expense  9,117   12,066 
Other  46,210   28,004 
Allocated corporate and shared costs  2,529   802 
  
  
 
  Total expenses  224,289   169,176 
  
  
 
Pretax earnings $300,605  $159,970 
  
  
 
EBITDA $310,381  $166,880 

Six months ended October 31, 2002 compared to October 31, 2001

Mortgage Operations’ revenues increased $195.7 million, or 59.5%, to $524.9 million for the six months ended October 31, 2002, compared to the six months ended October 31, 2001. The increase is primarily due to an increase from wholesale and retail loan originations and sales.

Gains on sales of mortgage loans for both wholesale and retail increased $89.5 million to $320.5 million for the six months ended October 31, 2002. This increase over last year is a result of a significant increase in volumes.loan production volume and an increase in the closing ratio. For the six months ended October 31, 2002, the Company originated $7.3 billion in mortgage loans compared to $5.3 billion last year, an increase of 37.7%. The increase in loan production is a result of an increase in the number of applications received and an increase in the average loan size. The average loan size increased to $138 thousand from $122 thousand last year. The closing ratio increased to 51.0% from 50.9% last year. During the period, the Company received 89% of its gain on sale in cash, compared to 90% in the prior year. See further discussion in the Financial Condition section.

-35-


Write-downs of residual interests in securitizations of $24.1 million were realized during the current period, due to a decline in value of older residuals based on loan performance. Realized write-downs on residuals for the six months ended October 31, 2001 totaled $16.6 million.

Accretion of residual interests of $32.7 million represents an increase of $19.8 million over the prior year’s accretion of $13.0 million. This improvement is the result of increases in the related asset values due to the declining interest rate environment and added residuals from loan sale activity.

Accretion of realized gains on residual write-ups of $60.1 million were recorded during the six months ended October 31, 2002, related to write-ups that occurred since October 2001. No such accretion was realized in the prior year, as no write-ups occurred prior to October 2001.

During fiscal 2003, the Company’s residual interests continued to perform better than expected primarily due to lower interest rates, as well as lower loan losses. As a result of these items the Company recorded pretax mark-to-market write-up adjustments, which increased the fair value of its residual interests $121.6 million during the year. These write-ups were partially offset by write-downs of $5.7 million and were recorded, net of deferred taxes of $44.3 million, in other comprehensive income and will be accreted into income throughout the remaining life of those residual interests. Future changes in interest rates or other assumptions could cause additional adjustments to the fair value of the residual interests and would cause changes to the accretion of these residual interests in future periods. Write-ups of residual interests of $45.1 million were recorded during the six months ended October 31, 2001.

Interest income increased $20.0 million to $54.3 million due to a higher average receivable balance from the Trusts and an increase in the interest rate margin to 5.85% during the six months ended October 31, 2002, compared to 5.08% last year.

Servicing revenues increased $14.2 million, or 21.5%, to $80.3 million this year, compared to the prior year. The increase reflects a higher loan-servicing portfolio. The average servicing portfolio for the six-month period ended October 31, 2002 increased $6.7 billion, or 34.7%, to $25.8 billion compared to last year.

Total expenses increased $55.1 million, or 32.6%. This is primarily due to increases in compensation and benefits due to an increase in the number of employees supporting the higher loan production volumes. Consulting expenses increased $5.3 million related to new initiatives to obtain a bank charter and improve technology. Occupancy and equipment expenses increased due to additional leased space. In addition, variable servicing and processing expense isrelated to loan servicing increased $4.6 million due to the increase in the size of the servicing portfolio.

-22-Pretax earnings increased $140.6 million, or 87.9%, to $300.6 million for the six months ended October 31, 2002.

-36-


Three months ended July 31, 2002 compared to April 30, 2002

Revenues increased by $24.3 million or 10.8%, to $250.3 million for the three months ended July 31, 2002, compared to the three months ended April 30, 2002. The increase is the result of an increase in production volume as a result of an increase in loan applications, coupled with an increase in the average loan size.

Revenues related to the sale of mortgage loans increased by $10.4 million or 7.7%, to $145.0 million, over the fourth quarter of fiscal 2002. The increase is primarily due to an increase in production and a strong secondary loan sale market, which was partially offset by the recording of write-downs of $20.4 million against residual interests. The total execution price representing the gain on sale of mortgage loans for this quarter was 4.14% compared to 4.37% for the fourth quarter of fiscal 2002. The decline in the execution price is attributable to a lower net spread realized on the securitization of a purchased portfolio in the first quarter. The execution price on originated and sold loans for the first quarter, excluding purchase activity, was 4.88% compared to 4.37% for the fourth quarter.

Interest income for this quarter totaled $65.6 million, an increase of $21.8 million or 49.7%, over the fourth quarter of fiscal 2002. This increase is primarily the result of higher accretion income on residual interests of $38.8 million compared to $21.3 million in the fourth quarter last year. Also contributing to the increase was the continued low interest rate environment as non-prime loan originations are far less sensitive to declines in market interest rates. The excess retained interest spread for this quarter was 6.40% compared to 5.18% for the fourth quarter.

Servicing revenues decreased by $7.8 million or 16.8%, to $39.0 million, compared to the fourth quarter. The decrease is due to a decline in late fees, which was partially offset by an increase in the loan servicing portfolio balance. The average servicing portfolio for the three-months ended July 31, 2002 increased by $4.2 billion or 19.8%, to $25.3 billion, compared to the fourth quarter.

Pretax earnings increased by $45.1 million or 44.2%, to $147.1 million for the first quarter of fiscal year 2003. The increase in performance is primarily due to an increase in revenues, as discussed above, coupled with a decrease in variable loan servicing and processing expense as a result of a write-down of mortgage servicing rights and other servicing related assets in the fourth quarter of fiscal year 2002.

Investment Services

This segment is primarily engaged in offering investment advice and services through H&R Block Financial Advisors, Inc. (HRBFA), a full-service securities broker-dealer. HRBFA is a member of the New York Stock Exchange and other principal exchanges. The Investment Services segment offers investment planning, brokerage services, investment advice, and related financial services and securities products are offered through approximately 1,7001,710 financial advisors at over 780740 branch offices located throughout the United States. Some HRBFA offices are co-located with tax and mortgage offices to offer customers one location for their financial serviceservices needs.

-23-


HRBFA is a dealer in corporate and municipal bonds and U.S. government and U.S. government agency securities. Some of the productsProducts and services HRBFA offers itsoffered to Investment Services’ customers include: stock trading, annuities, fixed income products, mutual funds, margin accounts, money market funds with sweep provisions for settlement of customer transactions, checking privileges, account access/review via the internet, on-lineonline trading, fee-based accounts, individual retirement accounts, dividend reinvestment, option accounts and stock research and recommendations. In addition, clients of the Company’s U.S. Tax Operations segment offersare given the opportunity to open an individual retirement account products (Express IRAs) to its clientsIRA) through HRBFA.HRBFA as a part of the income tax return preparation process. The Express IRA is invested in an FDIC insured money market account through Reserve Management Corporation at a federally insured depository institution paying competitive money market interest rates.

Investment Services — Three-Month Operating Statistics


(actual amounts, except as indicated)

                   
 Three months ended  Three months ended 
 
  
 
 July 31, July 31, April 30,  October 31, October 31, July 31, 
 2002 2001 2002  2002 2001 2002 
 
 
 
  
 
 
 
Customer trades 374,250 389,343 368,477  292,880 377,094 374,250 
Customer daily average trades 5,940 6,180 5,849  4,576 6,285 5,940 
Average revenue per trade $118.92 $110.43 $110.64  $119.21 $103.82 $118.92 
Number of active accounts 730,985 620,769 701,434  710,495 608,594 730,985 
Average trades per active account per quarter 0.51 0.63 0.53  0.41 0.62 0.51 
Average trades per active account per year (annualized) 2.05 2.51 2.10  1.65 2.48 2.05 
Ending balance of assets under administration (billions) $21.3 $30.1 $25.5  $21.4 $27.1 $21.3 
Average assets per active account $29,116 $48,498 $36,294  $30,102 $44,448 $29,116 
Ending debit balances (000s) $651,000 $1,240,000 $801,000 
Ending credit balances (000s) $793,000 $751,000 $825,100 
Ending margin balances (000s) $503,000 $888,000 $651,000 
Ending customer payables balances (000s) $821,000 $772,000 $793,000 

-24--37-


Investment Services — Three-Month Operating Results

                          
 Three months ended  Three months ended 
 
  
 
 July 31, July 31, April 30,  October 31, October 31, July 31, 
 2002 2001 2002  2002 2001 2002 
 
 
 
  
 
 
 
Margin interest income $11,196 $23,279 $12,285 
Margin interest revenueMargin interest revenue $9,758 $18,545 $11,196 
Less: interest expenseLess: interest expense 1,691 6,645 1,737 Less: interest expense 1,586 4,267 1,691 
 
 
 
   
 
 
 
Net interest incomeNet interest income 9,505 16,634 10,548 Net interest income 8,172 14,278 9,505 
Commission income 25,354 26,594 24,603 
Fee income 8,609 4,511 7,495 
Firm trading income 12,952 13,229 10,512 
Commission revenueCommission revenue 20,187 25,920 25,354 
Fee revenueFee revenue 8,039 6,800 8,609 
Firm trading revenueFirm trading revenue 11,509 10,929 12,952 
OtherOther 552 1,312 953 Other 534 2,633 552 
 
 
 
 
Total revenues * 56,972 62,280 54,111   
 
 
 
Total revenues * 48,441 60,560 56,972 
CommissionsCommissions 11,380 12,397 10,328 Commissions 9,740 12,373 11,380 
Other variable expensesOther variable expenses 548 2,406 1,969 Other variable expenses 831 2,653 548 
 
 
 
   
 
 
 
Total variable expenses 11,928 14,803 12,297 Total variable expenses 10,571 15,026 11,928 
Operating marginOperating margin 45,044 47,477 41,814 Operating margin 37,870 45,534 45,044 
Compensation and benefitsCompensation and benefits 23,851 19,385 30,090 Compensation and benefits 23,360 21,236 23,851 
Occupancy and equipmentOccupancy and equipment 6,622 7,688 8,102 Occupancy and equipment 6,640 7,413 6,622 
Depreciation and amortizationDepreciation and amortization 5,376 4,982 5,317 Depreciation and amortization 5,621 4,803 5,376 
Amortization of acquisition intangiblesAmortization of acquisition intangibles 7,325 7,381 7,326 Amortization of acquisition intangibles 7,325 7,381 7,325 
Impairment of goodwillImpairment of goodwill 18,000   Impairment of goodwill 6,000  18,000 
OtherOther 13,699 12,767 12,942 Other 13,929 11,411 13,699 
Allocated corporate and shared costsAllocated corporate and shared costs 2,968 1,372 5,366 Allocated corporate and shared costs 2,931 2,425 2,968 
 
 
 
   
 
 
 
Total fixed expenses 77,841 53,575 69,143 Total fixed expenses 65,806 54,669 77,841 
 
 
 
   
 
 
 
Pretax lossPretax loss $(32,797) $(6,098) $(27,329)Pretax loss $(27,936) $(9,135) $(32,797)
 
 
 
   
 
 
 
EBITDAEBITDA $(1,523) $6,836 $(14,093)EBITDA $(8,402) $3,582 $(1,523)

*


*Total revenues, less interest expense.

Three months ended JulyOctober 31, 2002 compared to JulyOctober 31, 2001

Investment Services’ revenues, net of interest expense, for the quarterthree months ended JulyOctober 31, 2002 decreased $12.1 million, or 20.0%, to $48.4 million compared to the same period last year decreased 8.5% to $57.0 million from $62.3 million. Operating results for Investment Services have declinedthree months ended October 31, 2001. The decrease is primarily due to weaker trading activitylower net interest income and commission revenue.

Margin interest revenue declined 47.4% to $9.8 million from the prior year, which is a result of a decline in margin lending. The economic slow-down that beganbalances and, to a lesser extent, lower interest rates. Margin balances have declined from an average of $1.1 billion for the three months ended October 31, 2001 to $560.0 million in the summercurrent period, due to weak investor confidence and declining stock market values. Accordingly, total interest expense decreased 62.8% to $1.6 million compared to the second quarter of 2000 has continued through the summer offiscal 2002. As a result, Investment Services has been experiencing a steep decline in trading volumes. Concurrently, customer margin balances have significantly declined. Revenues are closely linked with the overall performance of market indices and management believes when investors are once again confident in the market, marginInterest paid on payables to customers decreased 54.1% to $1.5 million, while interest paid on securities lending and stock transactions will increase, which will positively affect this segment’s results.decreased 93.5% to $62 thousand.

-25--38-


Interest income declined 51.9% to $11.2 million from $23.3 million for the quarter ending July 31, 2001. The Company measures the profitability of margin lending activities through the net interest margin. Net interest margin is defined as interest earned on the average margin loan balance, less the cost of funding these loans. Related to the declining margin balances, interest expense, which is mainly comprised of interest paid on customer credit balances and interest paid for securities lending which is used to finance customer margin balances, has declined in the first quarter of fiscal year 2003. Customer margin balances have declined from an average of $1.3 billion for the first quarter of fiscal 2002 to an average of $721 million for the first quarter of fiscal year 2003. The decrease in margin interest income was primarily attributed to the decline in margin balances and to a lesser extent, lower interest rates. Total interest expense decreased 74.6% to $1.7 million from $6.6 million in the first quarter of fiscal 2002. Interest paid on customer credit balances decreased 66.0% to $1.5 million. The decrease is due to lower interest rates. Interest paid on securities lending decreased 93.7% to $132 thousand. In addition to a decline in interest rates, the lower expense is attributable to the decline in customer margin balances. Because stock loans are used to finance the margin-lending portfolio, the decline in the portfolio has reduced the need for this financing. Net interest margin declined from 1.4%1.08% for the quarter ended JulyOctober 31, 2001 to 0.42%.36% for the comparablequarter ended October 31, 2002, period.in conjunction with the decrease in market rates.

Commission incomerevenue decreased $1.2$5.7 million, or 4.7%22.1%, to $25.4 million from $26.6$20.2 million. Total customer trades for the firstsecond quarter of fiscal 2003 were 374293 thousand, a decline of 3.9%22.3% from the previous year’s firstsecond quarter of 389377 thousand customer trades.trades due to weak investor confidence and declining stock market values.

Fee revenue increased $1.2 million, or 18.2%, due to the implementation of a new fee structure in November of last year, and the addition of wealth management products.

Firm trading revenue, including equities, fixed income trading, underwriting, and unit investment trusts, decreased 2.1%increased 5.3% to $13.0$11.5 million. Revenues from fixed income trading decreased 24.9%Underwriting revenues increased $2.6 million or 50.4% to $4.7$7.7 million from $6.3 million. Partially offsetting these declines, underwriting revenues increased by $3.8 million or 94.9% to $7.9 million from $4.1$5.1 million in the firstsecond quarter of fiscal year 2002, primarily due to increased demand for Trust Preferred Debt Securities and the inclusion of $1.5$2.4 million in additional underwriting fees in the current year quarter. TheBeginning in the first quarter, the Company has recently beenbecame part of the managing underwriting groupgroups and will continuehas continued to generate fees related to these fees on future underwritings. More clients have shown a greater interest inPartially offsetting these increases, revenues from fixed rate capital securities dueincome trading decreased 31.5% to the current equity market conditions.$3.8 million from $5.5 million. Equity trading declined 88.9% or $1.5$1.0 million as a result of the principal equity trading operations of HRBFA closing in April 2002.

Pretax losses for Investment Services forTotal expenses increased $6.7 million, or 9.6%, to $76.4 million due primarily to goodwill impairment, increases in operating expenses resulting from various new initiatives to expand products and the first quarter of fiscal year 2003 were $32.8 million compared tobusiness, including the comparable prior year periodinstallation of a loss of $6.1 million. The increasenew back office brokerage operating system and the retention accrual, as discussed below. These increased expenses were partially offset by a decrease in the loss is primarily attributablecommissions expense due to the $18.0 million estimated goodwill impairment recorded in the first quarter of fiscal year 2003 and the decline in customer trading and customer margin activity.cost containment measures.

Due to unsettled market conditions inDuring the investment industry, and particularly in light offirst quarter, the severe decline of comparable business valuations in July 2002, management determined thatCompany engaged an impairment loss may have occurred and subsequently proceededindependent valuation firm to evaluate the fair value of goodwill related to the Investment Services segment as of July 31, 2002 in accordance with Statement of Financial Accounting Standards No. 142, “Goodwill and Other Intangible Assets” (SFAS 142). The Company engaged an independent valuation firm to performWhile step one of the test was completed during the first quarter, step two of the goodwill impairment test required by SFAS 142. Based on their valuation, step one indicated the fair value of the Investment Services segment was $18.0 million below its recorded carrying

-26-


value. As step one indicated a fair value below the carrying value, step two must be performed to determine the amount of goodwill impairment, if any. Step two has not been completed as of the filing of the Form 10-Q for the quarter ended July 31, 2002 and will be completed inuntil the second quarter. The $18.0results of step two required an additional impairment charge of $6.0 million, which was recorded induring the first quarter of fiscal year 2003 reflects management’s best estimate of the potential goodwill impairment as of Julythree months ended October 31, 2002.

Total expenses, excluding the goodwill impairment, increased by 5.0% to $71.8 million from $68.4 million due primarily to increases in operating expenses due to various new initiatives to expand products and the business, including the installation of a new back office brokerage operating system. These increased expenses were partially offset by a decrease in commissions expense due to the decline in customer trading.

Key to Investment Services’ future success is retention of its financial advisors and recruitment of new advisors. As a result of meeting certain three-year production goals set at the time of acquisition, certain long-term advisors are eligible to receive a one-time retention payment. TheAn additional accrual of this payment negatively impacted$1.6 million was recorded in the firstsecond quarter of fiscal 2003 by $1.6 million compared to $737 thousand in the firstsecond quarter of fiscal 2002 by $780 thousand.2002. The retention period is through December 31, 2002 with a payment to be made at the beginning of calendar year 2003.

-39-


Pretax losses for Investment Services for the second quarter of fiscal year 2003 were $27.9 million compared to the comparable prior year period’s loss of $9.1 million.

Three months ended JulyOctober 31, 2002 compared to April 30,July 31, 2002

Investment Services’ revenues, net of interest expense, for the firstsecond quarter of fiscal 2003 increased 5.3%decreased $8.5 million, or 15.0%, to $57.0$48.4 million from $54.1$57.0 million in the fourth quarter of fiscal year 2002.first quarter. The increasedecrease is primarily due to higherlower commission revenue, firm trading revenue fee income and commission income offset in part by lower netmargin interest margin. The higher firm tradingincome.

Margin interest revenue is mainly duedeclined $1.4 million, or 12.8%, to increased sales of preferred debt securities.

Interest income declined 8.9% or $1.1 million to $11.2$9.8 million from $12.3 million for the quarter ended April 30,July 31, 2002. The decrease is due to lower margin balances. Customer margin balances have declined from an average of $830 million for the fourth quarter of 2002 to an average of $721$721.0 million for the first quarter of 2003. Interest expense paid on customer credit balances was $1.52003 to an average of $560.0 million for both the first quarter of fiscal 2003 and for the fourth quarter of fiscal 2002.second quarter.

Commission income increased $751revenue decreased $5.2 million, or 20.4%, to $20.2 million, driven by a decrease of 81 thousand, or 3.1% to $25.4 million from $24.6 million. Total21.7%, in total customer trades for firstsecond quarter of fiscal year 2003, were 374down to 293 thousand compared to 368374 thousand in the fourth quarter of fiscal year 2002.first quarter.

Firm trading revenue, including equities, fixed income trading, underwriting, and unit investment trusts, increased 23.2%decreased 11.1% to $13.0 million from $10.5$11.5 million. Revenues from fixed income trading increased $0.5decreased $1.1 million or 11.7%partially due to $4.7 million. Underwriting revenues increased by 56.1% or $2.8unrealized losses on the municipal bonds as a result of lower market valuations.

Total expenses decreased $13.4 million from the preceding quarter, primarily due to $7.9the goodwill impairment of $18.0 million asrecorded in the first quarter, compared to the fourth quarter of fiscal year 2002, primarily due to increased demand for Trust Preferred Debt Securities and the inclusion of $1.5$6.0 million in underwriting fees. The Company has recently been part of the managing underwriting group and will continue to generate these feesrecorded in the future. Clients have shown a greater interest in fixed rate capital securities due to the current equity market conditions. Equity trading declined 77.5% or $0.7 million as the principal equity trading operations of HRBFA were closed in April 2002.

-27-


period.

The pretax loss for this segment increased by 20.0%decreased 14.8% to $32.8$27.9 million from $27.3$32.8 million in the fourthfirst quarter of fiscal year 2002.2003.

Investment Services — Six-Month Operating Statistics
(actual amounts, except as indicated)

         
  Six months ended 
  
 
  October 31,  October 31, 
  2002  2001 
  
  
 
Customer trades  667,130   766,437 
Customer daily average trades  5,253   6,231 
Average revenue per trade $119.04  $107.67 
Number of active accounts  710,495   608,594 
Ending balance of assets under administration (billions) $21.4  $27.1 
Average assets per active account $30,102  $44,448 
Ending margin balances (000s) $503,000  $888,000 
Ending customer payables balances (000s) $821,000  $772,000 

-40-


Investment Services — Six-Month Operating Results

          
   Six months ended 
   
 
   October 31,  October 31, 
   2002  2001 
   
  
 
Margin interest revenue $20,954  $41,824 
Less: interest expense  3,277   10,912 
  
  
 
Net interest income  17,677   30,912 
Commission revenue  45,541   52,514 
Fee revenue  16,648   11,311 
Firm trading revenue  24,461   24,158 
Other  1,086   3,945 
  
  
 
 Total revenues *  105,413   122,840 
Commissions  21,120   24,770 
Other variable expenses  1,379   5,059 
  
  
 
 Total variable expenses  22,499   29,829 
Operating margin  82,914   93,011 
Compensation and benefits  47,211   40,621 
Occupancy and equipment  13,262   15,101 
Depreciation and amortization  10,997   9,785 
Amortization of acquisition intangibles  14,650   14,762 
Impairment of goodwill  24,000    
Other  27,628   24,178 
Allocated corporate and shared costs  5,899   3,797 
  
  
 
 Total fixed expenses  143,647   108,244 
  
  
 
Pretax loss $(60,733) $(15,233)
  
  
 
EBITDA $(9,925) $10,418 


*Total revenues, less interest expense.

Six months ended October 31, 2002 compared to October 31, 2001

Investment Services’ revenues, net of interest expense, decreased $17.4 million, or 14.2%, to $105.4 million for the six months ended October 31, 2002 compared to the same period last year. The decrease is primarily due to lower net interest income and commission revenue.

Margin interest revenue declined 49.9%, down to $21.0 million from the prior year, a result of the decline in margin balances and, to a lesser extent, lower interest rates. Margin balances declined from an average of $1.2 billion for the six months ended October 31, 2001, to $640.0 million in the current period. Total interest expense decreased 70.0% to $3.3 million compared to the six months ended October 31, 2001. Interest paid on payables to customers decreased 61.0% to $3.0 million, while interest paid on securities lending decreased 93.6% to $194 thousand. Net interest margin declined from 1.34% for the six months ended October 31, 2001 to .53% for the six months ended October 31, 2002, in conjunction with the decrease in market rates.

-41-


Fee revenue increased loss is$5.3 million, or 47.2%, due to the $18.0implementation of a new fee structure in November of last year, and the addition of wealth management products.

Commission revenue decreased $7.0 million, or 13.3%, to $45.5 million. Total customer trades for the first half of fiscal 2003 were 667 thousand, a decline of 13.0% from the previous year’s period of 766 thousand customer trades.

Total expenses increased $28.1 million, or 20.3%, to $166.1 million from $138.1 million due primarily to the $24.0 million goodwill impairment recordedcharge and increases in operating expenses due to various new initiatives to expand products and the business, including the installation of a new back office brokerage operating system. Additionally, the retention bonus accrual increased $1.5 million over the prior year. These increased expenses were partially offset by a decrease in commissions expense due to the decline in customer trading.

During the first quarter. Partially offsetting this increase were decreased expenses from the fourth quarter of fiscal 20022003, the Company engaged an independent valuation firm to evaluate the fair value of goodwill related to advisor retentionthe Investment Services segment as of July 31, 2002 in accordance with SFAS 142. While step one of the test was completed during the first quarter and shutting downan estimated impairment charge of $18.0 million was recorded, step two of the principal equitygoodwill impairment test was not completed until the second quarter. The results of step two indicated an additional impairment charge of $6.0 million, which was recorded during the three months ended October 31, 2002. No goodwill impairment charges were recorded during the six months ended October 31, 2001.

Pretax losses for Investment Services for the six months ended October 31, 2002 were $60.7 million compared to the prior year loss of $15.2 million. Operating results for Investment Services have declined primarily due to weaker trading operations.activity, a decline in margin lending and goodwill impairment charges. Revenues are closely linked with the overall performance of market indices and management believes when investors are once again confident in the market, margin lending and stock transactions will increase, which will positively affect this segment’s results.

Business Services

This segment is primarily engaged in providing accounting, tax, consulting, payroll, employee benefits and capital markets services to business clients and tax and financial planning, wealth management and insurance services to individuals.

-42-


Business Services — Three-Month Results

                          
 Three months ended  Three months ended 
 
  
 
 July 31, July 31, April 30,  October 31, October 31, July 31, 
 2002 2001 2002  2002 2001 2002 
 
 
 
  
 
 
 
Accounting, consulting and taxAccounting, consulting and tax $82,916 $70,278 $130,938 Accounting, consulting and tax $85,000 $74,727 $82,916 
Product salesProduct sales 5,573 5,365 4,005 Product sales 5,774 4,950 5,573 
Management fee income 3,150 2,250 3,150 
Management fee revenueManagement fee revenue 3,150 3,150 3,150 
OtherOther 3,675 7,466  (1,033)Other 3,959 4,619 3,675 
 
 
 
   
 
 
 
Total revenues 95,314 85,359 137,060 Total revenues 97,883 87,446 95,314 
 
 
 
   
 
 
 
Compensation and benefitsCompensation and benefits 69,074 58,163 80,990 Compensation and benefits 65,654 62,496 ��69,074 
Occupancy and equipmentOccupancy and equipment 4,502 5,419 5,621 Occupancy and equipment 6,789 4,491 4,502 
Depreciation and amortizationDepreciation and amortization 1,741 2,102 1,814 Depreciation and amortization 1,767 1,521 1,741 
Marketing and advertisingMarketing and advertising 1,490 1,363 2,366 Marketing and advertising 1,775 1,307 1,490 
Bad debt expenseBad debt expense 889 3,011 3,268 Bad debt expense 2,439 1,617 889 
Amortization of acquisition intangiblesAmortization of acquisition intangibles 3,994 3,196 4,256 Amortization of acquisition intangibles 3,690 3,255 3,994 
OtherOther 17,344 13,974 17,962 Other 19,070 9,770 17,344 
Allocated corporate and shared costsAllocated corporate and shared costs 553 302 230 Allocated corporate and shared costs 484 435 553 
 
 
 
   
 
 
 
Total expenses 99,587 87,530 116,507 Total expenses 101,668 84,892 99,587 
 
 
 
   
 
 
 
Pretax earnings (loss)Pretax earnings (loss) $(4,273) $(2,171) $20,553 Pretax earnings (loss) $(3,785) $2,554 $(4,273)
 
 
 
   
 
 
 
EBITDAEBITDA $1,490 $3,145 $26,634 EBITDA $1,699 $7,347 $1,490 

Three months ended JulyOctober 31, 2002 compared to JulyOctober 31, 2001

Business Services'Services’ revenues of $95.3$97.9 million for the three months ended October 31, 2002 increased 11.7%$10.4 million, or 11.9%, from $85.4 million in the prior year’s firstsecond quarter. This increase was primarily due to the acquisitionacquisitions of MyBenefitSource, Inc. and Equico Resources, LLC now operated as (“RSM Equico,Equico”) in December 2001. The effect ofThese acquisitions was to increaseincreased revenue for the quarter by $15.1$11.4 million. Partially offsetting these

Accounting and tax services also improved over the prior quarter. These increases were partially offset by declines in general business consulting, as well as a decline of $1.0 million in revenue from insurance access fees andwealth management services. The reduction in general business consulting services declined $5.1 million from the prior year’s quarter. The consulting service decline is due to the exiting and downsizing of unprofitable service lines. Alines, coupled with a recession in manufacturing and a

-28-


continuing cautious business environmentenvironment. These factors have contributed to weakness in the growth of the segment’s business consulting services in the current fiscal year.

Pretax lossesAn additional $7.8 million in revenues were recorded due to additional billed out-of-pocket expenses incurred during the current period, offset by a decline of $7.2 million in tax consulting revenues.

Total expenses increased to $101.7 million, primarily due to $7.8 million in additional out-of-pocket expenses billed to clients. Additionally, legal and travel costs incurred increased $1.4 million and $1.3 million, respectively.

-43-


The pretax loss for the period increased $2.1was $3.8 million compared to $4.3last year’s earnings of $2.6 million. The increasedecline in lossesperformance was primarily attributable to $3.7$4.3 million of operating losses for MyBenefitSourcefrom payroll services (MyBenefitSource) and RSM Equico. Partially offsetting these losses were increased earningsvaluation and capital markets (RSM Equico). Lower revenues from traditional accounting, tax consulting and consulting operations of $1.9 million duringwealth management services also contributed to the period as a result of improved productivity and lower operating expenses.decline.

Due to the seasonal nature of this segment’s business, the three months ended JulyOctober 31, 2002 are not comparable to the three months ended April 30,July 31, 2002.

Business Services — Six-Month Results

          
   Six months ended 
   
 
   October 31,  October 31, 
   2002  2001 
   
  
 
Accounting, consulting and tax $167,916  $145,005 
Product sales  11,347   10,315 
Management fee revenue  6,300   5,400 
Other  7,634   12,085 
  
  
 
 Total revenues  193,197   172,805 
  
  
 
Compensation and benefits  134,728   120,659 
Occupancy and equipment  11,291   9,910 
Depreciation and amortization  3,508   3,623 
Marketing and advertising  3,265   2,670 
Bad debt expense  3,328   4,628 
Amortization of acquisition intangibles  7,684   6,451 
Other  36,414   23,744 
Allocated corporate and shared costs  1,037   737 
  
  
 
 Total expenses  201,255   172,422 
  
  
 
Pretax earnings (loss) $(8,058) $383 
  
  
 
EBITDA $3,189  $10,492 

Six months ended October 31, 2002 compared to October 31, 2001

Business Services’ revenues of $193.2 million for the six months ended October 31, 2002 increased $20.4 million, or 11.8%, from the prior year. This increase was primarily due to the acquisitions of MyBenefitSource and RSM Equico in December 2001. The effect of these acquisitions was to increase revenue for the period by $22.1 million.

Accounting and tax services also improved over the prior year. Partially offsetting these increases, revenue from wealth management services and general business consulting declined $13.6 million from the prior year. The reduction in general business consulting services is due to the elimination and downsizing of unprofitable service lines, coupled with a recession in manufacturing and a continuing cautious business environment. These factors have contributed to weakness in the growth of the segment’s business consulting services in the current fiscal year.

-44-


An additional $6.4 million in revenues were recorded due to additional billed out-of-pocket expenses incurred during the current period, offset by a decline of $7.7 million in tax consulting revenues.

Total expenses increased to $201.3 million, primarily due to $17.5 million in compensation costs of MyBenefitSource and RSM Equico, which were not included in the prior year. Additionally, out-of-pocket expenses billed to clients rose $6.4 million in the current period, while legal and travel costs incurred increased $2.7 million and $2.5 million, respectively.

The pretax loss for the period was $8.1 million compared to last year’s earnings of $383 thousand. The current year loss was primarily attributable to $8.0 million of operating losses for payroll services (MyBenefitSource) and valuation and capital markets (RSM Equico).

Corporate Operations

This segment consists primarily of corporate support departments, which provide services to the Company’s operating segments. These support departments consist of marketing, information technology, facilities, human resources, supply, executive, legal, finance, government relations and corporate communications. These support department costs are largely allocated to the Company’s operating segments. The Company’s captive insurance and franchise financing subsidiaries are also included within this segment.

-45-


Corporate Operations &
Interest Expense on Acquisition Debt — Three-Month Results

              
   Three months ended 
   
 
   July 31,  July 31,  April 30, 
   2002  2001  2002 
   
  
  
 
Operating revenues $738  $3,473  $1,173 
Eliminations  (1,224)  (1,391)  (2,844)
  
  
  
 
Total revenues  (486)  2,082   (1,671)
  
  
  
 
Compensation and benefits  22,082   17,166   29,959 
Occupancy and equipment  5,611   4,383   6,733 
Depreciation and amortization  5,777   5,812   6,913 
Marketing and advertising  2,532   1,449   53,804 
Other  21,809   14,644   31,271 
Allocated corporate and shared costs  (47,468)  (35,933)  (106,135)
  
  
  
 
 Total expenses  10,343   7,521   22,545 
  
  
  
 
Pretax loss $(10,829) $(5,439) $(24,216)
  
  
  
 
Interest expense on acquisition debt $18,773  $21,398  $19,001 
  
  
  
 
              
   Three months ended 
   
 
   October 31,  October 31,  July 31, 
   2002  2001  2002 
   
  
  
 
Operating revenues $1,553  $1,007  $738 
Eliminations  (1,410)  (1,429)  (1,224)
  
  
  
 
   Total revenues  143   (422)  (486)
  
  
  
 
Corporate expenses:            
 Compensation and benefits  4,476   7,730   4,161 
 Interest expense *  1,299   3,012   (2,855)
 Marketing and advertising  83   1,240   147 
 Other  5,353   3,523   7,013 
  
  
  
 
   11,211   15,505   8,466 
Support departments:            
 Information technology  22,348   19,394   18,931 
 Marketing  6,069   5,540   4,639 
 Finance  7,293   4,794   6,112 
 Other  13,483   8,760   10,830 
  
  
  
 
   49,193   38,488   40,512 
Allocation of shared services  (46,436)  (44,211)  (41,713)
Investment income, net  533   1,093   1,084 
  
  
  
 
Pretax loss $(13,292) $(9,111) $(6,667)
  
  
  
 
Interest expense on acquisition debt $18,203  $19,360  $18,773 
  
  
  
 

-29-


*Represents net interest expense charged to financial related businesses and corporate operations for cash borrowed to fund operating activities.

Three months ended JulyOctober 31, 2002 compared to JulyOctober 31, 2001

Revenues of a negative $486 thousand were $2.6Corporate expenses decreased by $4.3 million, lower than last year’s first quarteror 27.7%, primarily due primarily to a write-downdecline in compensation and benefits. Other expenses increased as a result of additional consulting fees incurred during the quarter.

Information technology expenses increased by $3.0 million, or 15.2%, primarily due to an increase of 24.8% in the average number of employees over the three months ended October 31, 2001. Equipment expenses also increased by 29.9%, due to the lease of additional computer hardware during the quarter. These increased costs reflect continuing investments atby the Company’s captiveCompany in technology to support growth in its businesses.

Finance department expenses increased by $2.5 million, or 52.1%, primarily as a result of increased insurance subsidiary of $1.0 million.costs due to the general insurance market. In addition, consulting fees related to departmental reorganization also increased over the prior year period.

-46-


The pretax loss was $10.8$13.3 million, compared with last year’s firstsecond quarter loss of $5.4$9.1 million. The increase is primarily due to higher employee benefit expenses related to the underlying investment performance within the Company’s deferred compensation program.

The decrease in interest expense on acquisition debt is attributable to lower financing costs and a $39.8 million payment on acquisition debt in fiscalAugust 2002.

Due to the seasonal nature of this segment, the three months ended JulyOctober 31, 2002 are not comparable to the three months ended April 30,July 31, 2002.

-30-Corporate Operations &
Interest Expense on Acquisition Debt — Six-Month Results

          
   Six months ended 
   
 
   October 31,  October 31, 
   2002  2001 
   
  
 
Operating revenues $2,291  $4,480 
Eliminations  (2,634)  (2,820)
  
  
 
   Total revenues  (343)  1,660 
  
  
 
Corporate expenses:        
 Compensation and benefits  8,638   10,210 
 Interest expense *  (1,555)  1,295 
 Marketing and advertising  230   2,011 
 Other  12,364   8,611 
  
  
 
   19,677   22,127 
Support departments:        
 Information technology  41,279   34,975 
 Marketing  10,708   7,905 
 Finance  13,405   7,278 
 Other  24,313   19,626 
  
  
 
   89,705   69,784 
Allocation of shared services  (88,149)  (76,900)
Investment income, net  1,617   2,211 
  
  
 
Pretax loss $(19,959) $(11,140)
  
  
 
Interest expense on acquisition debt $36,976  $40,758 
  
  
 


*Represents net interest expense charged to financial related businesses and corporate operations for cash borrowed to fund operating activities.

Six months ended October 31, 2002 compared to October 31, 2001

Revenues of a negative $343 thousand were $2.0 million lower than last year due primarily to a write-down of investments at the Company’s captive insurance subsidiary of $1.3 million.

Corporate expenses decreased $2.5 million, or 11.1%, over the prior year, primarily due to lower marketing expenses and compensation and benefits. Marketing expenses decreased as a result of consulting project expenses incurred in the prior year, which were completed prior to fiscal year

-47-


2003. Other expenses also increased as a result of additional consulting fees incurred during the period.

Information technology expenses increased by $6.3 million, or 18.0%, primarily due to an increase of 32.3% in the number of employees over the six months ended October 31, 2001. Equipment expenses also increased by 18.0%, due to the lease of additional computer hardware during the year.

Marketing expenses increased slightly over the prior year as a result of advertising fees, which were incurred during the third quarter of fiscal year 2002, but incurred during the second quarter of fiscal year 2003.

Finance department expenses increased by $6.1 million, or 84.2%, primarily as a result of increased insurance costs. In addition, consulting fees related to departmental reorganization also increased over the prior year period.

The pretax loss was $20.0 million, compared with last year’s loss of $11.1 million.

The decrease in interest expense on acquisition debt is attributable to lower financing costs and a $39.8 million payment on acquisition debt in August 2002.

-48-


FINANCIAL CONDITION

These comments should be read in conjunction with the Consolidated Balance Sheets and Consolidated Statements of Cash Flows found on pages 1 and 3, respectively.

The Company’s liquidity needs are met primarily through a combination of operationaloperating cash flows, commercial paper (CP) issuance, HRBFA client account assets and stock loans and for the Mortgage segment, a mix of whole loan sales and securitizations.sales.

OPERATING CASH FLOWS

Operating cash flows totaled negative $181.3$349.8 million and negative $260.6$114.2 million for the first fiscal quarters of 2003six months ended October 31, 2002 and 2002,2001, respectively. While annual operating cash flows are positive, the seasonal nature of U.S. Tax Operations typically has resultedresults in negative operating cash flow through the first three quarters of the fiscal year followed by large positive operating cash flow in the fourth quarter.

The following table calculates netFree cash flow is a supplemental, non-GAAP measure, which is defined as cash generated from operating activities, reduced by capital expenditures, contingent payments on prior acquisitions, debt payments, tax benefits on stock option exercises and other investing activities. Free cash flow, as defined, was $398.8 million and $249.2 million for the six months ended October 31, 2002 and 2001, respectively, and $604.1 million for the year ended April 30, 2002. This calculation of free cash flow and highlights management’s capital allocation decisions. This calculation is a non-GAAP financial measure and may not be comparable to the calculationthat of net operating free cash flow by other companies.

Net Operating Free Cash Flow

              
   Three months ended  Year ended 
   
  
 
   July 31,  July 31,  April 30, 
   2002  2001  2002 
   
  
  
 
Net earnings (loss) $(9,544) $(30,784) $434,405 
 Depreciation and amortization *  53,573   34,599   155,386 
 Capital expenditures  (16,331)  (13,776)  (111,775)
 Debt payments  (22)  (1,769)  (55,845)
 Contingent payments on prior acquisitions  (34)  (869)  (16,833)
 Net other balance sheet changes  (193,870)  (250,516)  198,717 
  
  
  
 
Net operating free cash flow  (166,228)  (263,115)  604,055 
Other sources (uses) of cash:            
 Short term financing  156,492   373,335    
 Business acquisitions  (41)  (1,215)  (29,905)
 Proceeds from issuance of common stock  13,214   26,915   195,233 
 Tax benefit on stock option exercises  4,522   7,461   57,809 
 Purchases of treasury stock  (37,108)  (67,583)  (462,938)
 Dividends paid  (29,004)  (27,660)  (115,725)
  
  
  
 
   108,075   311,253   (355,526)
  
  
  
 
Net increase (decrease) in cash and cash equivalents $(58,153) $48,138  $248,529 
  
  
  
 

*     Includes the $18.0 million impairment of goodwill recorded in the three months ended July 31, 2002.

-31-


COMMERCIAL PAPER ISSUANCE

The Company participates in the United States commercialCommercial paper market to meet operating cash needs and to fund its RAL participation. This participation is executedissued through Block Financial Corporation (BFC) and H&R Block Canada, Inc., a wholly owned subsidiarywholly-owned subsidiaries of the Company. The following chart provides the debt ratings for BFC as of JulyOctober 31, 2002:

Short-termLong-termOutlook



FitchF1ANegative
Moody’sP2A3Stable
S&PA2BBB+Stable

The following chart provides the debt ratings for H&R Block Canada, Inc. as of October 31, 2002:

     
  Short-term Long-term
  
 
S&P
Moody’s
Fitch
DBRS*DBRS
 A-2
P-2
F-1
R-1 (low)
 BBB+
A3
A
A
Moody’sP2

*     Dominion Bond Rating Service of Canada — used for Canadian commercial paper issuance.

The Company incurred short-term borrowings throughout the firstsecond quarter primarily to fund receivables associated with its Business Services segment, mortgage loans held for sale, seasonal working capital needs, dividend payments, and purchases of treasury stock. Short-term borrowings were down significantly to $156.5$481.6 million at JulyOctober 31, 2002, compared with $373.3$881.7 million at JulyOctober 31, 2001.

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The Company’s commercial paper issuances are supported by unsecured committed lines of credit (CLOCs). The United States issuances are supported by a $1.93$2.0 billion CLOC from a consortium of twentytwenty-two banks. The $1.93$2.0 billion CLOC is subject to annual renewal in October of 2002,2003, and has a one-year term-out provision with a maturity date of October 2003.22, 2004. This line is subject to various affirmative and negative covenants, including a minimum net worth covenant. The Canadian issuances are supported by a $125 million credit facility provided by one bank. This line is subjectbank in an amount not to a minimum net worth covenant.exceed $125 million (Canadian). The Canadian CLOC is subject to annual renewal in December of 2002. There are no rating contingencies under the CLOCs. These CLOCs remain undrawn at JulyOctober 31, 2002.

Management believes the commercial paper market to be stable. Risks to the stability of the Company’s commercial paper market participation would be a short-term rating downgrade, below A2/P2/F2, resulting from adverse changes in the Company’s financial performance or financial outlook, non-renewal of the CLOC in October 2003,CLOCs, and operational risk within the commercial paper market such as the events on September 11, 2001. Management believes if any of these events were to occur, the CLOCs, to the extent available, could be used for an orderly exit from the commercial paper market, though at a higher cost to the Company. Additionally, the Company could turn to its other sources of liquidity, including cash, other uncommitted bank borrowings, medium- and long-term debt issuance and asset securitization.sales or securitizations.

OTHER OBLIGATIONS AND COMMITMENTS

In April 2000, the Company issued $500 million of 8 1/2% Senior Notes, due 2007. The Senior Notes are not redeemable prior to maturity. The net proceeds of this transaction were used to repay a portion of the initial short-term borrowings for the OLDE Financial Corporation acquisition.

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In October 1997, the Company issued $250 million of 6 3/4% Senior Notes, due 2004. The Senior Notes are not redeemable prior to maturity. The net proceeds of this transaction were used to repay short-term borrowings that initially funded the acquisition of Option One Mortgage Corporation (Option One).

As of JulyOctober 31, 2002, the Company had $250 million remaining under its shelf registration of debt securities for additional debt issuance.

Long-term debt at JulyOctober 31, 2002 was comprised of the $750 million of Senior Notes described above, future payments related to the acquisitions of RSM McGladrey and other accounting firms of $166.2$119.8 million, and capital lease obligations and mortgage notes of $16.2$15.4 million.

Business Services has commitments to fund certain attest entities, which are not consolidated, related to accounting firms it has acquired. Commitments also exist to loan up to $40 million to McGladrey & Pullen, LLP on a revolving basis through July 31, 2004, subject to certain termination clauses. This revolving facility bears interest at the prime rate plus four and one-half percent on the outstanding amount and a commitment fee of one-half percent per annum on the unused portion of the commitment.

In connection with the Company’s acquisition of the non-attest assets of McGladrey & Pullen, LLP (McGladrey) in August 1999, the Company assumed certain pension liabilities related to McGladrey’s retired partners. The Company makes payments in varying amounts on a monthly

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basis. Included in other noncurrent liabilities at JulyOctober 31, 2002 and 2001 areApril 30, 2002 is $25.6 million and $31.2$25.7 million, respectively, related to this liability.

In connection with the Company’s Business Services acquisitions, the purchase agreements provide for possible future contingent consideration, which is based on achieving certain revenue, profitibilityprofitability and working capital requirements over the next six years. Contingent payments of $20.2 million and $15.2 million were made during the six months ended October 31, 2002 and 2001, respectively.

The United States, various state, local, provincial and foreign governments and some self-regulatory organizations have enacted statutes and ordinances, and/or adopted rules and regulations, regulating aspects of the businesses in which the Company’s subsidiaries are involved, including, but not limited to, commercial income tax return preparers, income tax courses, the electronic filing of income tax returns, the facilitation of refund anticipation loans, loan originations and assistance in loan originations, mortgage lending, privacy, consumer protection, franchising, sales methods, brokers, broker-dealers and various aspects of securities transactions, financial planners, investment advisors, accountants and the accounting practice. The Company’s subsidiaries seek to determine the applicability of such statutes, ordinances, rules and regulations (collectively, “Laws”) and comply with those Laws that apply to their activities. From time to time in the ordinary course of business, the Company and its subsidiaries receive inquiries from governmental and self-regulatory agencies regarding the applicability of Laws to the products and services offered by the Company’s subsidiaries. In response to past inquiries, the Company’s subsidiaries have agreed to comply with such Laws, convinced the authorities that such Laws were not applicable or that compliance already exists, and/or modified such subsidiaries’ activities in the applicable jurisdiction to avoid the application of all or certain parts of such Laws. The Company’s management believes that the past resolution of such inquiries and its ongoing compliance with Laws have not had a material adverse effect on the consolidated results of operations or financial condition of the Company and its subsidiaries. The Company cannot predict what effect future Laws, changes in interpretations of existing Laws, or the results of future regulator inquiries with respect to the applicability of Laws may have on the Company’s subsidiaries, the consolidated results of operations or the financial condition of the Company and its subsidiaries.

LIQUIDITY BY STRATEGIC BUSINESS UNIT

U.S. Tax Operations:

U.S. Tax Operations has historically been the largest provider of annual operating cash flows to the Company. Free cash flow, defined as U.S. Tax Operations net earnings plus amortization and depreciation expense, was $382.5 million in fiscal 2002 and $323.8 million in fiscal year 2001. Relative to revenues of $1.8 billion and $1.6 billion in fiscal years 2002 and 2001, free cash flow represented 20.9% and 20.0% of revenues, respectively. As the cash flows are seasonal in nature, free cash flow in the first quarter of fiscal year 2003six months ended October 31, 2002 was negative $45.5$125.5 million compared with negative $37.2$88.5 million for the first quarter of fiscal year 2002.six months ended October 31, 2001.

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International Tax Operations:

International Tax Operations are generally self-funded, with the exception of the United Kingdom. Cash flows are held in Canada and Australia in local currencies and are not repatriated. H&R Block Canada has a $125 million commercial paper program.currencies. At JulyOctober 31, 2002, there was no Canadian commercial paper outstanding.

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Mortgage Operations:

Through Option One Mortgage Corporation (OOMC) and H&R Block Mortgage Corporation (HRBMC), this segment primarily originates, services, and sells non-conformingnon-prime and conformingprime mortgage loans. In order to reduce the Company’s capital investment in its non-prime mortgage operations, the Company has entered into third-party off-balance sheet arrangements beginning in April 2000, renewable annually. The arrangements which are not guaranteed by the Company, have freed up cash and short-term borrowing capacity, improved liquidity and flexibility, and reduced balance sheet risk, while providing stability and access to liquidity in the secondary market for mortgage loans. The prime loans originated through OOMC and HRBMC are sold through whole loan sales.

The Company originates mortgage loans and sells most loans the same day in a whole-loanwhole loan sale to a third-party trust (Trust).the Trusts. The sale is recorded in accordance with Statement of Accounting Standards No. 140, “Accounting for Transfers and Servicing of Financial Assets and Extinguishments of Liabilities.” The Trust purchasesTrusts purchase the loans from the Company utilizing three $1 billion warehouse facilities the Company has not guaranteed. The warehouse facilities are provided by three third-party financial institutions that have each provided $1 billion.facilities. These facilities are subject to various OOMC performance triggers, and limits and financial covenants, including tangible net worth and leverage ratios. Option One is well within the range of these triggers. The Trust is solely responsible for paying principal and interest on the warehouse financing arrangement. As a result of the whole-loanwhole loan sale to the Trust,Trusts, the Company records a receivable from the TrustTrusts for the present value of the portion of the net spread (the difference between the note rate on the loans and the financing cost of the trust)Trusts) plus prepayment penalty income. This receivable is included in prepaid and other current assets on the consolidated balance sheets.

The Trusts then have two options to ultimately dispose of the mortgage loans, either through a securitization or a whole loan sale. The ultimate disposition of the loans by the Trusts determines the treatment of the receivable from the Trusts and the timing of the receipt of cash related to this receivable.

If the Trusts choose to sell the mortgage loans in a whole loan sale, cash received by the Company for its receivable is subject to the net execution price obtained in the sale of the mortgage loans.

If the Trusts choose to securitize the mortgage loans, the Company then pledges its receivable and the Trust pledgesTrusts pledge the related mortgage loans to a securitization trust to reconstitute the loans. The securitization trust then securitizes the reconstituted mortgage loans. At this point, the Company’s receivable is recharacterized as a residual interest from the securitized mortgage loans. These residual interests are classified as trading and are included in marketable securities-trading on the consolidated balance sheets.Consolidated Balance Sheets.

To enable the Company to accelerate a significant portion of the cash flow from residual interests rather than receiving those cash flows over the life of the securitization, the Company securitizes its residual interests in a net interest margin (NIM)NIM transaction. From the NIM transaction, the Company receives cash

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and retains a much smaller residual interest. Generally, these residuals do not begin to receive cash collections for two to three years. These residual interests are classified as available-for-sale.

The Company began receiving cash collections from its residual interests in fiscal year 2002, which reduces the outstanding balance of the residuals. Cash received on these residual interests was $41.3$103.9 million for the first quarterhalf of fiscal year 2003, compared with $3.2$7.7 million for the first quartercomparable period in fiscal year 2002.

For the six months ended October 31, 2002, the final disposition of fiscal 2002.loans by the Trusts was 42.7% securitizations and 57.3% whole loan sales. For the six months ended October 31, 2001, the final disposition of loans by the Trusts was 77.7% securitizations and 22.3% whole loan sales.

The majority of revenues from Mortgage Operations are generated by sales of mortgage loans. Gains on sales of mortgage loans consist of the following:

         
  Six months ended 
  
 
  October 31,  October 31, 
  2002  2001 
  
  
 
Gain on whole loans sold by the Trusts $216,908  $33,427 
Gain on loans securitized by the Trusts  120,268   205,354 
Gain on loans still held by the Trusts  19,828   16,762 
Gain on mortgage servicing rights  32,699   22,652 
Net change in mark-to-market on pipeline loans  4,615   3,922 
Adjustments to fair value of residuals  (24,132)  (22,198)
Origination expenses  (73,801)  (45,499)
  
  
 
   296,385   214,420 
  
  
 
Percent of gain received as cash  89%  90%

The Company has commitments to fund mortgage loans in its pipeline of $1.7$2.2 billion at JulyOctober 31, 2002, subject to contract verification. External market forces impact the probability of loan commitments being closed, and therefore, total commitments outstanding do not necessarily represent future cash requirements. If the loan commitments are exercised, they will be funded in the manner described above.

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The mortgage segment regularly sells whole loans as a source of liquidity for its prime and non-prime mortgages. Whole loan sales in the first fiscal quarter of 2003through October 31, 2002 were $3.4$7.2 billion compared with $2.6$5.2 billion for the first quarter ofsame period in fiscal 2002. Additionally, the CompanyBFC provides the mortgage divisionsegment a $150 million line of credit for working capital needs.

Management believes the sources of liquidity available to the Mortgage Operations segment are predictable and sufficient for its needs. Risks to the stability of these sources include external events impacting the asset-backed securities market. The liquidity available from the NIM transactions is also subject to external events impacting this market. These external events

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include, but are not limited to, spread widening, adverse changes in the perception of the non-prime industry or in the regulation of non-prime lending and, to a lesser degree, reduction in the availability of third parties that provide credit enhancement. Performance of the NIM transactionssecuritizations will also impact the segment’s future participation in these markets. The warehouse facilities used by the TrustTrusts are subject to annual renewal in April and July and any of the above events could lead to difficulty in renewing the lines. These risks are mitigated by the availability of whole-loanwhole loan sales and financing provided by the Company.

The Financial Accounting Standards Board (FASB) has proposed changes to the accounting for residual interests in securitizations in an interpretation of Statement of Financial Accounting Standards No. 133, “Accounting for Derivative Instruments and Hedging Activities” (SFAS 133). The interpretation, if finalized with the proposed provisions, may impact the Company’s ability to complete NIM transactions utilizing its current structure and maintain its current accounting treatment. The Company has not yet determined the impact, if any, of the proposed interpretation on its financial statements.

Investment Services:

Liquidity needs relating to client trading and margin-borrowingmargin-lending activities are met primarily through cash balances in client brokerage client accounts and working capital. Management believes these sources of funds will continue to be the primary sources of liquidity for HRBFA.Investment Services. Stock loans are oftenhave been used as a secondary source of funding as well.in the past and could be in the future, if warranted.

Investment Services, through HRBFA, is subject to regulatory requirements that are intended to ensure the general financial soundness and liquidity of broker-dealers.

HRBFA is required to maintain minimum net capital as defined under Rule 15c3-1 of the Securities Exchange Act of 1934 and has elected to comply with the alternative capital requirement, which requires a broker-dealer to maintain net capital equal to the greater of $1 million or 2% of the combined aggregate debit balances arising from customer transactions. The net capital rule also provides that equity capital may not be withdrawn or cash dividends paid if resulting net capital would be less than the greater of 5% of combined aggregate debit items or $1 million. At JulyOctober 31, 2002, HRBFAsHRBFA’s net capital of $134.2$120.2 million, which was 18.8%20.5% of aggregate debit items, exceeded its minimum required net capital of $14.3$11.7 million by $119.9$108.5 million.

To manage short-term liquidity, HRBFAInvestment Services maintains a $300 million unsecured credit facility with BFC, its immediate corporate parent. As of JulyOctober 31, 2002, HRBFA had a $125 million in lettersletter of

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credit with a financial institution. As of JulyOctober 31, 2002, $27,000 wasno amounts were drawn on these lettersthis letter of credit.

Securities borrowed and securities loaned transactions are generally reported as collateralized financings. These transactions require the Company to deposit cash and/or collateral with the lender. Securities loaned consist of securities owned by customers, which were purchased on margin. When loaning securities, the Company receives cash collateral approximately equal to the value of the securities loaned. The amount of cash collateral is adjusted, as required, for

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market fluctuations in the value of the securities loaned. Interest rates paid on the cash collateral fluctuate as short-term interest rates change.

To satisfy the margin deposit requirement of client option transactions with the Options Clearing Corporation (OCC), HRBFAInvestment Services pledges customerscustomers’ margined securities. Pledged securities at JulyOctober 31, 2002 totaled $50.9$52.3 million, an excess of $8.4$3.2 million over the margin requirement. In JulyOctober 2001, HRBFAInvestment Services provided the OCC with letters of credit of $52.0$51.9 million to satisfy the $49.2$48.4 million margin requirement. The letters of credit were collateralized by customerscustomers’ margined securities.

Management believes the funding sources for HRBFAInvestment Services are stable. Liquidity risk within HRBFAthis segment is primarily limited to maintaining sufficient capital levels to obtain securities lending liquidity to support margin borrowing by customers.

Business Services:

Business Services’ funding requirements are largely related to “work in process” and accounts receivable. A line of credit is available from the Company sufficient to cover this segment’s working capital needs.

Business Services has commitments to fund certain attest entities, which are not consolidated, related to accounting firms it has acquired. Commitments also exist to loan up to $40 million to McGladrey & Pullen, LLP on a revolving basis through July 31, 2004, subject to certain termination clauses. This revolving facility bears interest at the prime rate plus four and one-half percent on the outstanding amount and a commitment fee of one-half percent per annum on the unused portion of the commitment.

CAPITAL RESOURCES

Cash used in operating activities totaled $181.3$349.8 million for the quartersix months ended JulyOctober 31, 2002, compared with $260.6$114.2 million for the quartersix months ended JulyOctober 31, 2001. Cash used in operations was primarily impacted by the net loss from operationsincrease in restricted cash of $9.5$256.9 million for the first quarter of fiscal 2003six months ended October 31, 2002 compared to a net lossdecrease of $30.8$74.0 million for the first quarter of fiscal 2002.six months ended October 31, 2001.

Cash expenditures during fiscal yearthe six months ended October 31, 2002 relating to investing and financing activities include the purchase of property and equipment ($16.357.0 million), payment of dividends ($29.061.5 million) and the acquisition of treasury shares ($37.1313.6 million).

Cash and cash equivalents, including restricted balances, totaled $620.3$670.0 million at JulyOctober 31, 2002. HRBFAInvestment Services held $214.9$506.7 million of the $620.3$670.0 million, of which $380.7 million was segregated in a special reserve

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account for the exclusive benefit of customers pursuant to Rule 15c3-3 of the Securities Exchange Act of 1934 (restricted cash). The HRBFAInvestment Services’ restricted cash balance has fallenrisen 48.2% from $256.8 million at fiscal year-end 2002April 30, 2002. Payables to $214.9 million at July 31, 2002. Customer credit balancescustomers have become larger than customer debitmargin balances due to the significant decline in margin loan balances resulting from unstable equity markets, while customer credit balances have increased slightly during the period.markets. The remaining cash and cash equivalents held by HRBFAInvestment Services reflect excess cash remaining from the firm and clients after funding margin debits and security settlements. Restricted cash held by Mortgage Operations totaled $11.6$14.4 million at JulyOctober 31, 2002 as a result of cash held for outstanding commitments to fund mortgage loans. Restricted cash of $15.8$14.0 million at JulyOctober 31, 2002 held by Business Services is related to funds held to pay payroll taxes on behalf of its customers.clients.

Working capital decreased to $336.4$40.9 million at JulyOctober 31, 2002 from $365.4 million at April 30, 2002. The working capital ratio at JulyOctober 31, 2002 is 1.211.02 to 1, compared to 1.19 to 1 at April 30, 2002. A large portion of tax return preparation occurs in the fourth quarter and has

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the effect of increasing certain assets and liabilities during the fourth quarter, including cash and cash equivalents, receivables, accrued salaries, wages and payroll taxes and accrued taxes on earnings.

In March 2000, the Company’s Board of Directors approved an authorization to repurchase up to 12 million shares of its common stock. Repurchases under the March 2000 authorization were completed in September 2001. On September 12, 2001, the Company’s Board of Directors authorized the repurchase of an additional 15 million shares of common stock. During fiscal 2002, the Company repurchased 12.2 million shares (split-adjusted) pursuant to these authorizations at an aggregate price of $462.5 million or an average price of $37.76 per share. In the first quarter of fiscal 2003,six months ended October 31, 2002, the companyCompany purchased 785,9006.5 million shares at an aggregate price of $36.6$312.6 million, or an average price of $46.57$48.07 per share. There are approximately 7.72.0 million shares remaining under the September 2001 authorization. The Company plans to continue to purchase its shares on the open market in accordance with this authorization, subject to various factors including the relative market price to an estimate of intrinsic value of the stock, the ability to maintain progress toward a financial and capital structure that will support a mid single A rating, (Moodys — A2; Standard Poors — A; and Fitch — A), the availability of excess cash, the ability to maintain liquidity and financial flexibility, securities laws restrictions and other investment opportunities available.

Forward-looking information

The information contained in this Form 10-Q and the exhibits hereto may contain forward-looking statements within the meaning of Section 27A of the Securities Act of 1933 and Section 21E of the Securities Exchange Act of 1934. Such statements are based upon current information, expectations, estimates and projections regarding the Company, the industries and markets in which the Company operates, and management’s assumptions and beliefs relating thereto. Words such as “will,” “plan,” “expect,” “remain,” “intend,” “estimate,” “approximate,” and variations thereof and similar expressions are intended to identify such forward-looking statements. These statements speak only as of the date on which they are made, are not guarantees of future performance, and involve certain risks, uncertainties and assumptions that are difficult to predict. Therefore, actual outcomes and results could materially differ from what is expressed, implied or forecast in such forward-looking statements. Such differences could be caused by a number of factors including, but not limited to, the uncertainty of laws, legislation,

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regulations, supervision and licensing by Federal, state and local authorities and self-regulatory organizations and their impact on any lines of business in which the Company’s subsidiaries are involved; unforeseen compliance costs; the uncertainty that the Company will achieve or exceed its revenue, earnings and earnings per share growth goals and expectations for fiscal year 2003 or any quarter thereof; the uncertainty that actual fiscal year 2003 financial results will fall within the guidance provided by the Company; the uncertainty as to the effect on the consolidated financial statements of the actual amountadoption of impairment, if any,accounting pronouncements; risks associated with sources of goodwill withinliquidity for each of the Investment Services segment;lines of business of the Company; changes in economic, political or regulatory environments; changes in competition and the effects of such changes; the inability to implement the Company’s strategies; changes in management and management strategies; the Company’s inability to successfully design, create, modify and operate its computer systems and networks; the uncertainty of assumptions utilized to estimate cash flows from residual interests in securitizations and mortgage servicing rights; litigation involving the Company and its

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subsidiaries; the uncertainty ofany settlements in the impact of any share repurchases on earnings per share;RAL litigation will ultimately be approved by the courts; and risks described from time to time in reports and registration statements filed by the Company and its subsidiaries with the Securities and Exchange Commission. Readers should take these factors into account in evaluating any such forward-looking statements. The Company undertakes no obligation to update publicly or revise any forward-looking statements, whether as a result of new information, future events or otherwise.

QUANTITATIVE AND QUALITATIVE DISCLOSURES ABOUT MARKET RISK

There have been no material changes in market risk from those reported at April 30, 2002.

CONTROLS AND PROCEDURES

In conjunction with management, including the Chief Executive Officer and Chief Financial Officer, the Company has evaluated the effectiveness of the design and operation of its disclosure controls and procedures within 90 days prior to the filing date of this quarterly report. Based on this evaluation, the Chief Executive Officer and Chief Financial Officer have concluded these controls and procedures are effective. There have been no significant changes in internal controls, or in other factors, which would significantly affect these controls subsequent to the date of evaluation.

Disclosure controls and procedures are designed to ensure information is recorded, processed, summarized and reported within the time periods specified by the Securities and Exchange Commission. Disclosure controls and procedures include controls and procedures that ensure accumulation and communication of information to management, including the Chief Executive Officer and Chief Financial Officer, as appropriate to allow timely decisions regarding required disclosures.

PART II — OTHER INFORMATION

ITEM 1. LEGAL PROCEEDINGS

The Company reported in its current reports on Forms 8-K dated November 1, 2002, November 6, 2002, November 14, 2002, November 15, 2002 and November 18, 2002, certain events and information relating to class action litigation and putative class action litigation involving its subsidiaries’ RAL program. The following is updated information regarding those cases identified in the Company’s current report on Form 8-K dated November 6, 2002, in which developments occurred during the second quarter or subsequent thereto.

Ronnie and Nancy Haese, et al. v. H&R Block Inc., et al., Case No. CV96-423, District Court of Kleberg County, Texas, (“Haese I”) and;Ronnie and Nancy Haese, et al. v. H&R Block Inc., et al., Case No. CV-99-314-D, District Court of Kleberg County, Texas (“Haese II”), filed originally as one action on July 30, 1996. The trial court judge inHaeseI issued a letter on November 6, 2002, indicating that he intended to grant plaintiffs’ motion for partial summary judgment and motion for forfeiture, thereby holding that a fiduciary relationship exists between a tax preparer and its customer and that the company and its franchisee must forfeit fees totaling $74.9 million. On November 19, 2002, the Company announced that a settlement had been reached pursuant to which the Company and a major franchisee of a subsidiary of the Company

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will issue coupons to class members that may be redeemed over a five-consecutive-year period once there is final approval of the settlement and all appeals have been exhausted. Each class member will receive a packet containing 15 coupons under the settlement (one mailing). Three coupons will be redeemable each year — one for a $20 rebate off tax services at Block offices, one that may be redeemed for TaxCut® Platinum tax preparation software, and one that may be redeemed forTax Planning Advisor, a tax planning book. The defendants will also be responsible for the payment of court-approved legal fees and expenses of class counsel. The settlement is subject to court approval and there are no assurances that such approval will be obtained.

Haese IIarose from Plaintiffs’ splitting off fromHaese Iclaims based upon allegations of usury. In connection with the settlement inHaese I, plaintiffs have agreed to take action to obtain the dismissal ofHaese II.

Veronica I. Martinez, et al. v. H&R Block, Inc., et al., Case No. 02-3629-E in the District Court of Nueces County, Texas. In connection with the settlement inHaese I, plaintiffs’ counsel has agreed to take action to dismiss this putative class action.

Joel E. Zawikowski, et al. v. Beneficial National Bank, H&R Block, Inc., Block Financial Corporation, et al., Case No. 98 C 2178, United States District Court for the Northern District of Illinois, Eastern Division (referred to asCheryl Reynolds, et al. v. Beneficial National Bank, et al.in Seventh Circuit Court of Appeals decision issued in April 2002). On remand from the Seventh Circuit Court of Appeals, the District Court held hearings in October and November 2002 with respect to the fairness and adequacy of the proposed settlement. At the conclusion of the fairness hearing on November 15, the judge took the matter under advisement, permitting the objectors until December 6 to file briefs as to the fairness of the settlement and the plaintiffs and defendants until December 20, 2002 to file reply briefs. There can be no assurances that the District Court will approve the settlement as currently contemplated.

Joyce A. Green, et al. v. H&R Block, Inc., Block Financial Corporation, et al., Case No. 97195023, in the Circuit Court for Baltimore City, Maryland. A hearing on the Company’s motion for summary judgment on all counts was held on November 21, 2002, and the judge denied the motion on that day. The trial is scheduled for January 7, 2003.

Sandra J. Basile, et al. v. H&R Block, Inc. et al., April Term 1993 Civil Action No. 3246, in the Court of Common Pleas, First Judicial District of Pennsylvania, Philadelphia County. The Company has moved to decertify the class in this matter, which motion is scheduled for argument on December 16, 2002.

Belinda Peterson, et al. v. H&R Block Tax Services, Inc., Case No. 95CH2389, in the Circuit Court of Cook County, Illinois. This case is scheduled for trial on March 10, 2003.

On November 8, 2002, the Company learned that it and certain of its current and former officers and directors had been named in a proposed class action lawsuit filed in the United States District Court for the Southern District of New York entitledPaul White v. H&R Block, Inc., et al.The plaintiff, who seeks to represent a class of shareholders who purchased the Company’s stock between November 8, 1997 and November 1, 2002, alleges that the defendants violated Section 10(b)(5) of the Securities Exchange Act of 1934 and Rule 10b-5 promulgated thereunder by failing to disclose to shareholders various cases in which the Company had been sued regarding

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its RAL program. The Company was served with the summons and complaint on December 2, 2002. Since November 8, 2002, the Company has learned three other lawsuits have been filed in the United States District Court for the Southern District of New York, which involve the same defendants and the same basic allegations as are found in theWhitecase. The Company believes the claims in theWhiteaction and similar cases are without merit, and intends to defend the cases vigorously. In addition, a shareholder of the Company has made a demand through counsel that the Company commence a civil action against the directors of the Company relating to the same matters as are involved in theWhiteand similar cases. The shareholder’s demand indicates a shareholder’s derivative action will be commenced if the demanded civil action is not commenced.

In addition to the aforementioned cases, the Company and its subsidiaries have from time to time been party to claims and lawsuits arising out of such subsidiaries’ business operations, including lawsuits concerning the preparation of customers’ income tax returns, the electronic filing of customers’ tax returns, the fees charged customers for various services, the Peace of Mind warranty program, commission-free trading programs formerly offered by an acquired firm, relationships with franchisees and contract disputes. Such lawsuits include actions by individual plaintiffs, as well as cases in which plaintiffs seek to represent a class of similarly situated customers. The amounts claimed in these claims and lawsuits are substantial in some instances and the ultimate liability with respect to such litigation and claims is difficult to predict. The Company’s management considers these cases to be ordinary, routine litigation incidental to its business, believes the Company and its subsidiaries have meritorious defenses to each of them and is defending, or intends to defend, them vigorously. While management cannot provide assurance that the Company and its subsidiaries will ultimately prevail in each instance, management believes that amounts, if any, required to be paid by the Company and its subsidiaries in the discharge of liabilities or settlements will not have a material adverse effect on the Company’s consolidated results of operations or financial position.

ITEM 4. SUBMISSION OF MATTERS TO A VOTE OF SECURITY HOLDERS.

The annual meeting of shareholders of the registrant was held on September 11, 2002. At such meeting, three Class I directors were elected to serve three-year terms. In addition, the proposals set forth below were submitted to a vote of shareholders. With respect to the election of directors and the adoption of each proposal, the number of votes cast for, against or withheld, the number of abstentions, and the number of no votes (if applicable) were as follows:

     
Election of Class I Directors   

   
Nominee Votes FOR Votes WITHHELD

 
 
Thomas M. Bloch 154,221,164 1,425,407
Mark A. Ernst 154,303,149 1,343,422
Tom D. Seip 150,543,007 5,103,564

Approvals of the 2003 Long-Term Executive Compensation Plan to Replace the 1993 Long-Term Executive Compensation Plan and an Amendment to the 1993 Long-Term Executive Compensation Plan to Change Its Termination Date to July 1, 2003

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Votes For:126,431,879
Votes Against:27,668,439
Abstain:1,543,389
No Vote:2,864

Ratification of the Appointment of PricewaterhouseCoopers LLP as the Registrant’s Independent Accountants for the year ended April 30, 2003

Votes For:145,577,073
Votes Against:9,188,666
Abstain:877,490

At the close of business on July 8, 2002, the record date for the annual meeting of shareholders, there were 181,479,370 shares of Common Stock of the registrant outstanding and entitled to vote at the meeting. There were 155,646,571 shares represented at the annual meeting of shareholders held on September 11, 2002.

ITEM 6. EXHIBITS AND REPORTS ON FORM 8-K.

a) Exhibits

 
10.1The registrant’s 1993 Long-Term Executive Compensation Plan, as amended September 11, 2002.
10.2The registrant’s 2003 Long-Term Executive Compensation Plan.
10.3 Amendment to Employment Agreement dated June 18, 2002, between H&R Block Services,HRB Management, Inc. and ThomasFrank L. Zimmerman.
Salizzoni dated September 11, 2002.
 99.1 Certification by Chief Executive Officer pursuant to 18 U.S.C. 1350, as adopted by Section 906 of the Sarbanes-Oxley Act of 2002.
 
99.2 Certification by Chief Financial Officer pursuant to 18 U.S.C. 1350, as adopted by Section 906 of the Sarbanes-Oxley Act of 2002.

b) Reports on Form 8-K

The registrant did not file any reports onfiled a Form 8-K, duringCurrent Report, dated September 13, 2002, reporting as an “Item 9” the first quarterstatements under oath and certifications of fiscal year 2003.Periodic Reports of the Chief Executive Officer and the Chief Financial Officer. The registrant filed the exhibits under “Item 7.”

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SIGNATURES

Pursuant to the requirements of the Securities Exchange Act of 1934, the registrant has duly caused this report to be signed on its behalf by the undersigned thereunto duly authorized.

       
 H&R BLOCK, INC.
      H&R BLOCK, INC.

(Registrant) (Registrant)
 
DATE 9/13/12/16/02

 BY /s/ Frank J. Cotroneo



Frank J. Cotroneo

Senior Vice President and

Chief Financial Officer
 
 
DATE 9/13/12/16/02

 BY /s/ Matthew A. Engel



Matthew A. Engel

Assistant Vice President and

Chief Accounting Officer

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FINANCIAL STATEMENT CERTIFICATION

I, Frank J. Cotroneo, Chief Financial Officer, certify(1) that:

1. 
1.I have reviewed this quarterly report on Form 10-Q of H&R Block, Inc.;
2.Based on my knowledge, this quarterly report does not contain any untrue statement of a material fact or omit to state a material fact necessary to make the statements made, in light of the circumstances under which such statements were made, not misleading with respect to the period covered by this quarterly report;
3.Based on my knowledge, the financial statements, and other financial information included in this quarterly report, fairly present in all material respects the financial condition, results of operations and cash flows of the registrant as of, and for, the periods presented in this quarterly report;
4.The registrant’s other certifying officers and I are responsible for establishing and maintaining disclosure controls and procedures (as defined in Exchange Act Rules 13a-14 and 15d-14) for the registrant and have:

2. Based on my knowledge, this quarterly report does not contain any untrue statement of a material fact or omit to state a material fact necessary to make the statements made, in light of the circumstances under which such statements were made, not misleading with respect to the period covered by this quarterly report;
a)designed such disclosure controls and procedures to ensure that material information relating to the registrant, including its consolidated subsidiaries, is made known to us by others within those entities, particularly during the period in which this quarterly report is being prepared;
b)evaluated the effectiveness of the registrant’s disclosure controls and procedures as of a date within 90 days prior to the filing date of this quarterly report (the “Evaluation Date”); and
c)presented in this quarterly report our conclusions about the effectiveness of the disclosure controls and procedures based on our evaluation as of the Evaluation Date;

3. Based on my knowledge, the financial statements, and other financial information included in this quarterly report, fairly present in all material respects the financial condition, results of operations and cash flows of the registrant as of, and for, the periods presented in this quarterly report.
5.The registrant’s other certifying officers and I have disclosed, based on our most recent evaluation, to the registrant’s auditors and the audit committee of registrant’s board of directors (or persons performing the equivalent functions):

a)all significant deficiencies in the design or operation of internal controls which could adversely affect the registrant’s ability to record, process, summarize and report financial data and have identified for the registrant’s auditors any material weaknesses in internal controls; and
b)any fraud, whether or not material, that involves management or other employees who have a significant role in the registrant’s internal controls;

6.The registrant’s other certifying officers and I have indicated in this quarterly report whether there were significant changes in internal controls or in other factors that could significantly affect internal controls subsequent to the date of our most recent evaluation, including any corrective actions with regard to significant deficiencies and material weaknesses.

   
Date: 9/13/02 12/16/02

/s/ Frank J. Cotroneo



Frank J. Cotroneo

Chief Financial Officer

H&R Block, Inc.

(1) Pursuant to the Securities and Exchange Commission Release Nos. 33-8124 and 34-46427, paragraphs (b)(4), (5) and (6) of the prescribed form of certification have been deleted as such provisions apply only to quarterly and annual reports filed for periods ending after August 29, 2002.

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FINANCIAL STATEMENT CERTIFICATION

I, Mark A. Ernst, Chief Executive Officer, certify(1) that:

1.I
1.I have reviewed this quarterly report on Form 10-Q of H&R Block, Inc.;
2.Based on my knowledge, this quarterly report does not contain any untrue statement of a material fact or omit to state a material fact necessary to make the statements made, in light of the circumstances under which such statements were made, not misleading with respect to the period covered by this quarterly report;
3.Based on my knowledge, the financial statements, and other financial information included in this quarterly report, fairly present in all material respects the financial condition, results of operations and cash flows of the registrant as of, and for, the periods presented in this quarterly report;
4.The registrant’s other certifying officers and I are responsible for establishing and maintaining disclosure controls and procedures (as defined in Exchange Act Rules 13a-14 and 15d-14) for the registrant and have:

2.Based on my knowledge, this quarterly report does not contain any untrue statement of a material fact or omit to state a material fact necessary to make the statements made, in light of the circumstances under which such statements were made, not misleading with respect to the period covered by this quarterly report;
a.designed such disclosure controls and procedures to ensure that material information relating to the registrant, including its consolidated subsidiaries, is made known to us by others within those entities, particularly during the period in which this quarterly report is being prepared;
b.evaluated the effectiveness of the registrant’s disclosure controls and procedures as of a date within 90 days prior to the filing date of this quarterly report (the “Evaluation Date”); and
c.presented in this quarterly report our conclusions about the effectiveness of the disclosure controls and procedures based on our evaluation as of the Evaluation Date;

3.Based on my knowledge, the financial statements, and other financial information included in this quarterly report, fairly present in all material respects the financial condition, results of operations and cash flows of the registrant as of, and for, the periods presented in this quarterly report.
5.The registrant’s other certifying officers and I have disclosed, based on our most recent evaluation, to the registrant’s auditors and the audit committee of registrant’s board of directors (or persons performing the equivalent functions):

a.all significant deficiencies in the design or operation of internal controls which could adversely affect the registrant’s ability to record, process, summarize and report financial data and have identified for the registrant’s auditors any material weaknesses in internal controls; and
b.any fraud, whether or not material, that involves management or other employees who have a significant role in the registrant’s internal controls;

6.The registrant’s other certifying officers and I have indicated in this quarterly report whether there were significant changes in internal controls or in other factors that could significantly affect internal controls subsequent to the date of our most recent evaluation, including any corrective actions with regard to significant deficiencies and material weaknesses.

   
Date: 9/13/02 /s/ Mark A. Ernst
12/16/02

 
        /s/ Mark A. Ernst


Mark A. Ernst
Chief Executive Officer

H&R Block, Inc.

(1) Pursuant to the Securities and Exchange Commission Release Nos. 33-8124 and 34-46427, paragraphs (b)(4), (5) and (6) of the prescribed form of certification have been deleted as such provisions apply only to quarterly and annual reports filed for periods ending after August 29, 2002.-63-

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