SECURITIES AND EXCHANGE COMMISSION

Washington, D.C. 20549


FORM 10-Q

(Mark One)
[X]
þ QUARTERLY REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934
For the quarterly period ended October 31, 2004
For the quarterly period ended January 31, 2005

OR

[  ]o TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934
For the transition period fromto
For the transition period from ______to ______

Commission file number 1-6089

(H&R BLOCK, INC. LOGO)   H&R BLOCK, INC.

(H&R BLOCK LOGO)

H&R Block, Inc.

(Exact name of registrant as specified in its charter)
   
MISSOURI
(State or other jurisdiction of
incorporation or organization)
 44-0607856
(I.R.S. Employer
Identification No.)

4400 Main Street
Kansas City, Missouri 64111

(Address of principal executive offices, including zip code)

(816) 753-6900
(Registrant’s telephone number, including area code)

Indicate by check mark whether the registrant (1) has filed all reports required to be filed by Section 13 or 15(d) of the Securities Exchange Act of 1934 during the preceding 12 months (or for such shorter period that the registrant was required to file such reports), and (2) has been subject to such filing requirements for the past 90 days.

Yesüþ No ___o

The number of shares outstanding of the registrant’s Common Stock, without par value, at the close of business on November 30, 2004February 28, 2005 was 164,718,239165,256,051 shares.

 


H&R BLOCK, INC.
(H&R BLOCK LOGO)

Form 10-Q for the Period Ended OctoberJanuary 31, 20042005

Table of Contents

       
    Page
PART I Financial Information    
  
Condensed Consolidated Balance Sheets October
January 31, 20042005 and April 30, 2004
  1 
  
Condensed Consolidated Income Statements
Three and SixNine Months Ended OctoberJanuary 31, 20042005 and 20032004
  2 
  
Condensed Consolidated Statements of Cash Flows Six
Nine Months Ended OctoberJanuary 31, 20042005 and 20032004
  3 
  
Notes to Condensed Consolidated Financial Statements  4 
  
Management’s Discussion and Analysis of Results of Operations and Financial Condition  1718 
 Quantitative and Qualitative Disclosures about Market Risk36
Controls and Procedures36
Other Information37
    42 
Exhibit 3.1 Certificate of AmendmentQuantitative and Qualitative Disclosures about Market Risk39
Exhibit 3.2 Restated Articles of Incorporation
Exhibit 10.1 Employment AgreementControls and Procedures39
Exhibit 10.2 Standard Form of Agreement
Exhibit 10.3 First AmendmentPART IIOther Information40
Exhibit 10.4 2004 Amendment
Exhibit 10.5 1989 Stock Option PlanSIGNATURES
Exhibit 31.1 Certification
Exhibit 31.2 Certification
Exhibit 32.1 Certification
Exhibit 32.2 Certification45

 


H&R BLOCK, INC.

(H&R BLOCK LOGO)
CONDENSED CONSOLIDATED BALANCE SHEETS

Amounts in thousands, except share amounts
        
         January 31, April 30, 
 October 31, April 30, 2005 2004 
 2004
 2004
 (Unaudited)  (Unaudited) 
ASSETS
  
 
Cash and cash equivalents $575,796 $1,071,676  $576,146 $1,071,676 
Cash and cash equivalents – restricted 496,798 545,428  535,318 545,428 
Receivables from customers, brokers, dealers and clearing organizations, net 610,039 625,076  623,225 625,076 
Receivables, net 368,072 347,910  1,461,097 347,910 
Prepaid expenses and other current assets 432,335 371,209  425,400 371,209 
 
 
 
 
      
Total current assets 2,483,040 2,961,299  3,621,186 2,961,299 
 
Residual interests in securitizations – available-for-sale 261,503 210,973  253,531 210,973 
Beneficial interest in Trusts – trading 108,624 137,757  131,885 137,757 
Mortgage servicing rights 134,062 113,821  147,511 113,821 
Property and equipment, at cost less accumulated depreciation and amortization of $621,587 and $579,535 275,688 279,220 
Property and equipment, at cost less accumulated depreciation and amortization of $642,536 and $579,535 327,385 279,220 
Intangible assets, net 299,851 325,829  295,260 325,829 
Goodwill, net 964,548 959,418  975,850 959,418 
Other assets 369,542 391,709  388,513 391,709 
 
 
 
 
      
Total assets $4,896,858 $5,380,026  $6,141,121 $5,380,026 
 
 
 
 
      
LIABILITIES AND STOCKHOLDERS’ EQUITY
  
 
Liabilities:
  
Commercial paper $316,056 $  $1,528,882 $ 
Current portion of long-term debt 277,546 275,669  25,575 275,669 
Accounts payable to customers, brokers and dealers 1,000,083 1,065,793  1,035,228 1,065,793 
Accounts payable, accrued expenses and other 483,996 456,167 
Accounts payable, accrued expenses and other current liabilities 503,623 456,167 
Accrued salaries, wages and payroll taxes 115,249 268,747  230,251 268,747 
Accrued income taxes 88,784 405,667  78,796 405,667 
 
 
 
 
      
Total current liabilities 2,281,714 2,472,043  3,402,355 2,472,043 
 
Long-term debt 931,781 545,811  928,529 545,811 
Other noncurrent liabilities 368,696 465,163  361,587 465,163 
 
 
 
 
      
Total liabilities 3,582,191 3,483,017  4,692,471 3,483,017 
 
 
 
 
      
 
Stockholders’ equity:
  
Common stock, no par, stated value $.01 per share, 800,000,000 shares authorized, 217,945,398 shares issued at October 31, 2004 and April 30, 2004 2,179 2,179 
Common stock, no par, stated value $.01 per share, 800,000,000 shares authorized, 217,945,398 shares issued at January 31, 2005 and April 30, 2004 2,179 2,179 
Additional paid-in capital 558,770 545,065  581,748 545,065 
Accumulated other comprehensive income 99,589 57,953  97,625 57,953 
Retained earnings 2,615,089 2,781,368  2,670,356 2,781,368 
Less cost of 54,469,436 and 44,849,128 shares of common stock in treasury  (1,960,960)  (1,489,556)
Less cost of 52,864,620 and 44,849,128 shares of common stock in treasury  (1,903,258)  (1,489,556)
 
 
 
 
      
Total stockholders’ equity 1,314,667 1,897,009  1,448,650 1,897,009 
 
 
 
 
      
Total liabilities and stockholders’ equity $4,896,858 $5,380,026  $6,141,121 $5,380,026 
 
 
 
 
      

See Notes to Condensed Consolidated Financial Statements

-1-


H&R BLOCK, INC.

(H&R BLOCK LOGO)

CONDENSED CONSOLIDATED INCOME STATEMENTS


Unaudited, amounts in thousands, except per share amounts
                
 Three months ended Nine months ended 
                January 31, January 31, 
 Three months ended Six months ended
 October 31,
 October 31,
 2005 2004 2005 2004 
 2004
 2003
 2004
 2003
Revenues:
  
Service revenues $277,289 $247,740 $517,046 $462,698  $656,871 $572,862 $1,195,353 $1,053,056 
Gains on sales of mortgage loans, net 184,555 250,558 366,648 459,955 
Gains on sales of mortgage assets, net 198,302 212,249 564,950 672,204 
Interest income 45,889 46,615 82,593 90,503  46,599 59,328 129,192 149,831 
Other 31,522 23,959 55,679 51,100  130,235 118,391 164,478 151,995 
         
 
 
 
 
 
 
 
 
  1,032,007 962,830 2,053,973 2,027,086 
 539,255 568,872 1,021,966 1,064,256          
 
 
 
 
 
 
 
 
  
Operating expenses:
  
Cost of services 318,833 282,926 608,035 534,577  509,104 454,342 1,124,894 991,587 
Interest 21,063 19,899 40,153 43,096  24,927 21,361 65,080 64,457 
Selling, general and administrative 286,793 250,077 535,784 453,479  366,025 312,623 894,054 763,434 
 
 
 
 
 
 
 
 
          
 626,689 552,902 1,183,972 1,031,152  900,056 788,326 2,084,028 1,819,478 
 
 
 
 
 
 
 
 
          
Operating income (loss)  (87,434) 15,970  (162,006) 33,104  131,951 174,504  (30,055) 207,608 
Other income, net 1,510 1,164 3,518 2,859  19,732 1,616 23,250 4,475 
 
 
 
 
 
 
 
 
          
Income (loss) before taxes  (85,924) 17,134  (158,488) 35,963  151,683 176,120  (6,805) 212,083 
Income taxes (benefit)  (33,725) 6,758  (62,206) 14,068  59,991 69,394  (2,215) 83,462 
 
 
 
 
 
 
 
 
          
Net income (loss) before cumulative effect of change in accounting principle  (52,199) 10,376  (96,282) 21,895  91,692 106,726  (4,590) 128,621 
 
Cumulative effect of change in accounting principle for multiple deliverable revenue arrangements, less tax benefit of $4,031     (6,359)     (6,359)
 
 
 
 
 
 
 
 
          
Net income (loss) $(52,199) $10,376 $(96,282) $15,536  $91,692 $106,726 $(4,590) $122,262 
         
 
 
 
 
 
 
 
 
  
Basic earnings (loss) per share:
  
Before change in accounting principle $(.32) $.06 $(.58) $.12  $.56 $.60 $(.03) $.72 
Cumulative effect of change in accounting principle     (.03)     (.03)
 
 
 
 
 
 
 
 
          
Net income (loss) $(.32) $.06 $(.58) $.09  $.56 $.60 $(.03) $.69 
 
 
 
 
 
 
 
 
          
 
Diluted earnings (loss) per share:
  
Before change in accounting principle $(.32) $.06 $(.58) $.12  $.55 $.59 $(.03) $.71 
Cumulative effect of change in accounting principle     (.03)     (.04)
 
 
 
 
 
 
 
 
          
Net income (loss) $(.32) $.06 $(.58) $.09  $.55 $.59 $(.03) $.67 
 
 
 
 
 
 
 
 
          
 
Dividends per share
 $.22 $.20 $.42 $.38  $.22 $.20 $.64 $.58 

See Notes to Condensed Consolidated Financial Statements

-2-


H&R BLOCK, INC.

(H&R BLOCK LOGO)

CONDENSED CONSOLIDATED STATEMENTS OF CASH FLOWS


Unaudited, amounts in thousands
                
Six months ended October 31,
 2004
 2003
Nine months ended January 31, 2005 2004 
Cash flows from operating activities:
  
Net income (loss) $(96,282) $15,536  $(4,590) $122,262 
Adjustments to reconcile net income (loss) to net cash used in operating activities:  
Depreciation and amortization 76,768 76,010  122,305 122,497 
Accretion of residual interests in securitizations  (57,835)  (70,906)  (86,618)  (118,389)
Impairments of residual interests in securitizations 3,469 11,106  8,304 26,048 
Additions to trading securities — residual interests in securitizations  (68,618)  (199,021)
Additions to trading securities – residual interests in securitizations  (115,213)  (251,585)
Proceeds from net interest margin transactions, net 53,348 147,107  98,743 197,417 
Additions to mortgage servicing rights  (58,894)  (48,002)  (94,569)  (64,265)
Amortization of mortgage servicing rights 38,653 35,307  60,879 57,334 
Net change in beneficial interest in Trusts 29,133  (62,823) 5,872  (5,406)
Other, net of acquisitions  (594,829)  (367,664)  (1,580,364)  (1,087,553)
 
 
 
 
      
Net cash used in operating activities
  (675,087)  (463,350)  (1,585,251)  (1,001,640)
 
 
 
 
      
 
Cash flows from investing activities:
  
Cash received from residual interests in securitizations 73,477 68,850  100,344 127,997 
Purchases of property and equipment, net  (55,249)  (43,591)  (137,483)  (81,178)
Payments made for business acquisitions, net of cash acquired  (5,472)  (123,337)  (26,348)  (280,280)
Other, net 12,138 6,691  15,207 36,052 
 
 
 
 
      
Net cash provided by (used in) investing activities
 24,894  (91,387)
Net cash used in investing activities
  (48,280)  (197,409)
     
 
 
 
 
  
Cash flows from financing activities:
  
Repayments of commercial paper  (1,376,877)  (499,771)  (2,348,966)  (1,022,716)
Proceeds from issuance of commercial paper 1,692,933 624,401  3,877,848 2,433,893 
Proceeds from issuance of long-term debt, net 395,221  
Repayments of Senior Notes  (250,000)  
Proceeds from issuance of Senior Notes, net 395,221  
Proceeds from securitization financing  50,100   50,100 
Repayments of securitization financing   (50,100)
Payments on acquisition debt  (11,605)  (45,100)  (19,462)  (50,820)
Dividends paid  (69,997)  (68,087)  (106,422)  (103,538)
Acquisition of treasury shares  (529,558)  (178,847)  (529,852)  (371,242)
Proceeds from issuance of common stock 53,933 59,851  119,892 111,155 
Other, net 263  (1,833)  (258)  (1,947)
 
 
 
 
      
Net cash provided by (used in) financing activities
 154,313  (59,286)
Net cash provided by financing activities
 1,138,001 994,785 
     
 
 
 
 
  
Net decrease in cash and cash equivalents
  (495,880)  (614,023)  (495,530)  (204,264)
Cash and cash equivalents at beginning of the period
 1,071,676 875,353  1,071,676 875,353 
 
 
 
 
      
Cash and cash equivalents at end of the period
 $575,796 $261,330  $576,146 $671,089 
 
 
 
 
      

See Notes to Condensed Consolidated Financial Statements

-3-



NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS


Unaudited

1.  Basis of Presentation

The condensed consolidated balance sheet as of January 31, 2005, the condensed consolidated income statements for the three and nine months ended January 31, 2005 and 2004, and the condensed consolidated statements of cash flows for the nine months ended January 31, 2005 and 2004 have been prepared by the Company, without audit. In the opinion of management, all adjustments (which include only normal recurring adjustments) necessary to present fairly the financial position, results of operations and cash flows at January 31, 2005 and for all periods presented have been made.

     “H&R Block,” “the Company,” “we,” “our” and “us” are used interchangeably to refer to H&R Block, Inc. or to H&R Block, Inc. and its subsidiaries, as appropriate to the context.

     Certain reclassifications have been made to prior year amounts to conform to the current year presentation. Most notably, we reclassified $57.6 million and $125.9 million previously reported as interest income to gains on sales of mortgage assets for the three and nine months ended January 31, 2004, respectively. These reclassifications had no effect on our results of operations or stockholders’ equity as previously reported.

     Certain information and footnote disclosures normally included in financial statements prepared in accordance with accounting principles generally accepted in the United States have been condensed or omitted. These condensed consolidated financial statements should be read in conjunction with the financial statements and notes thereto included in our April 30, 2004 Annual Report to Shareholders on Form 10-K and our October 31, 2004 and July 31, 2004 Forms 10-Q.

     Operating revenues of the Tax Services and Business Services segments are seasonal in nature with peak revenues occurring in the months of January through April. Therefore, results for interim periods are not indicative of results to be expected for the full year.

     We file our Federal and state income tax returns on a calendar year basis. The condensed consolidated income statements reflect the effective tax rates expected to be applicable for the respective full fiscal years.

2.Earnings (Loss) Per Share

Basic earnings (loss) per share is computed using the weighted average shares outstanding during each period. The dilutive effect of potential common shares is included in diluted earnings (loss) per share except in those periods with a loss. The computations of basic and diluted earnings (loss) per share are as follows:

                 
  (in 000s, except per share amounts) 
 
  Three months ended  Nine months ended 
  January 31,  January 31, 
 
  2005  2004  2005  2004 
 
Net income (loss) before change in accounting principle $91,692  $106,726  $(4,590) $128,621 
             
 
Basic weighted average common shares  164,520   176,732   165,948   177,964 
Potential dilutive shares from stock options and restricted stock  2,917   4,251      3,516 
Convertible preferred stock  1   1      1 
             
Dilutive weighted average common shares  167,438   180,984   165,948   181,481 
             
 
Earnings (loss) per share before change in accounting principle:                
Basic $.56  $.60  $(.03) $.72 
Diluted  .55   .59   (.03)  .71 
 

     Diluted earnings per share excludes the impact of shares of common stock issuable upon the lapse of certain restrictions or the exercise of options to purchase 15.2 million shares of stock for the nine months ended January 31, 2005, as the effect would be antidilutive due to the net loss recorded during the period. Diluted earnings per share for the three months ended January 31, 2005 and the three and nine months ended January 31, 2004 excludes the impact of 0.3 million, 283 and 3.7 million shares, respectively, issuable upon the exercise of stock options, as the effect would be antidilutive due to the

-4-


options’ exercise prices being greater than the average market price of the common shares during the period.

The weighted average shares outstanding for the three and nine months ended January 31, 2005 decreased to 164.5 million and 165.9 million, respectively, from 176.7 million and 178.0 million last year, respectively, primarily due to our purchases of treasury shares. The effect of these purchases was partially offset by the issuance of treasury shares related to our stock-based compensation plans.

     During the nine months ended January 31, 2005 and 2004, we issued 3.3 million shares and 3.8 million shares, respectively, of common stock pursuant to the exercise of stock options, employee stock purchases and awards of restricted shares, in accordance with our stock-based compensation plans.

     During the nine months ended January 31, 2005, we acquired 11.3 million shares of our common stock, of which 11.2 million shares were purchased from third parties with the remaining shares swapped or surrendered to us, at an aggregate cost of $529.9 million. During the nine months ended January 31, 2004, we acquired 7.8 million shares of our common stock from third parties at an aggregate cost of $371.2 million.

3.Receivables
 
   The condensed consolidated balance sheet as of October 31, 2004, the condensed consolidated income statements for the three and six months ended October 31, 2004 and 2003, and the condensed consolidated statements of cash flows for the six months ended October 31, 2004 and 2003 have been prepared by the Company, without audit. In the opinion of management, all adjustments (which include only normal recurring adjustments) necessary to present fairly the financial position, results of operations and cash flows at October 31, 2004 and for all periods presented have been made.
     “H&R Block,” “the Company,” “we,” “our” and “us” are used interchangeably to refer to H&R Block, Inc. or to H&R Block, Inc. and its subsidiaries, as appropriate to the context.
     Certain reclassifications have been made to prior year amounts to conform to the current year presentation. Most notably, during the quarter we reclassified amounts previously reported as interest income to gains on sales of mortgage loans. Amounts reclassified for the three months ended July 31, 2004 and the three and six months ended October 31, 2003 totaled $44.6 million, $41.3 million and $68.3 million, respectively. These reclassifications had no effect on the results of operations or stockholders’ equity as previously reported.
     Certain information and footnote disclosures normally included in financial statements prepared in accordance with accounting principles generally accepted in the United States have been condensed or omitted. These condensed consolidated financial statements should be read in conjunction with the financial statements and notes thereto included in our April 30, 2004 Annual Report to Shareholders on Form 10-K and our July 31, 2004 Form 10-Q.
     Operating revenuesReceivables consist of the Tax Services and Business Services segments are seasonal in nature with peak revenues occurring in the months of January through April. Therefore, results for interim periods are not indicative of results to be expected for the full year.
     We file our Federal and state income tax returns on a calendar year basis. The condensed consolidated income statements reflect the effective tax rates expected to be applicable for the respective full fiscal years.
2.Earnings (Loss) Per Share
Basic earnings (loss) per share is computed using the weighted average shares outstanding during each period. The dilutive effect of potential common shares is included in diluted earnings (loss) per share except in those periods with a loss. The computations of basic and diluted earnings (loss) per share are as follows:following:

(in 000s, except per share amounts)

                 
  Three months ended Six months ended
  October 31,
 October 31,
  2004
 2003
 2004
 2003
Net income (loss) before change in accounting principle $(52,199) $10,376  $(96,282) $21,895 
   
 
   
 
   
 
   
 
 
Basic weighted average common shares  164,686   177,828   166,721   178,616 
Dilutive potential shares from stock options and restricted stock     3,282      3,348 
Convertible preferred stock     1      1 
   
 
   
 
   
 
   
 
 
Dilutive weighted average common shares  164,686   181,111   166,721   181,965 
   
 
   
 
   
 
   
 
 
Earnings (loss) per share before change in accounting principle:                
Basic and diluted $(.32) $.06  $(.58) $.12 
             
  (in 000s) 
 
  January 31, 2005  January 31, 2004  April 30, 2004 
 
Participation in refund anticipation loans (RALs) $829,325  $562,974  $49,047 
Business Services accounts receivable  175,140   153,322   145,231 
Mortgage loans held for sale  128,607   113,388   64,136 
Receivables for tax-related fees  108,331   79,287   4,900 
Loans to franchisees  52,712   46,729   35,872 
Royalties from franchisees  46,900   39,898   725 
Software receivables  26,420   25,995   20,882 
Other  126,643   111,801   80,535 
          
   1,494,078   1,133,394   401,328 
Allowance for doubtful accounts  (21,336)  (23,903)  (38,266)
Lower of cost or market adjustment – mortgage loans  (11,645)  (16,440)  (15,152)
          
  $1,461,097  $1,093,051  $347,910 
          
 

     Diluted earnings per share excludes the impact of shares of common stock issuable upon the exercise of options to purchase 17.6 million shares of stock for the three and six months ended October 31, 2004, as the effect would be antidilutive due to the net loss recorded during the periods. Diluted earnings per share for the three and six months ended October 31, 2003 excludes the impact of 4.1 million shares and 6.5 million shares, respectively, issuable upon the exercise of stock options, as the effect would be

-4-


antidilutive due to the options’ exercise prices being greater than the average market price of the common shares during the period.
     The weighted average shares outstanding for the three and six months ended October 31, 2004 decreased to 164.7 million and 166.7 million, respectively, from 177.8 million and 178.6 million last year, respectively, primarily due to our purchases of treasury shares. The effect of these purchases was partially offset by the issuance of treasury shares related to our stock-based compensation plans.
     During the six months ended October 31, 2004 and 2003, we issued 1.7 million shares and 2.2 million shares, respectively, of common stock pursuant to the exercise of stock options, employee stock purchases and awards of restricted shares, in accordance with our stock-based compensation plans.
     During the six months ended October 31, 2004, we acquired 11.3 million shares of our common stock, of which 11.2 million shares were purchased from third parties with the remaining shares swapped or surrendered to us, at an aggregate cost of $529.6 million. During the six months ended October 31, 2003, we acquired 4.2 million shares of our common stock, of which 4.1 million shares were purchased from third parties with the remaining shares swapped or surrendered to us, at an aggregate cost of $178.8 million.

3.4.  Mortgage Banking Activities
 
   Activity related to available-for-sale residual interests in securitizations consists of the following:

(in 000s)

                
Six months ended October 31,
 2004
 2003
 (in 000s) 
Nine months ended January 31, 2005 2004 
Balance, beginning of period $210,973 $264,337  $210,973 $264,337 
Additions from net interest margin (NIM) transactions 15,270 1,814  16,470 1,604 
Additions from NIM secured financing, held as collateral  40,196 
Cash received  (73,477)  (68,850)  (100,344)  (127,997)
Cash received from sale of previously securitized residuals   (17,000)
Accretion 57,835 70,906  86,618 118,389 
Impairments of fair value  (3,469)  (11,106)  (8,304)  (26,048)
Other   (2,603)  (4)  (5,875)
Changes in unrealized holding gains arising during the period, net 54,371 22,910  48,122 26,441 
 
 
 
 
      
Balance, end of period $261,503 $317,604  $253,531 $233,851 
 
 
 
 
      

     We sold $13.3 billion and $11.6 billion of mortgage loans in whole loan sales to third-party trusts (Trusts) or other buyers during the six months ended October 31, 2004 and 2003, respectively, with gains totaling $370.1 million and $471.1 million, respectively, recorded on these sales.
     Residual interests valued at $68.6 million and $199.0 million were securitized in NIM transactions during the six months ended October 31, 2004 and 2003, respectively, with net cash proceeds of $53.3 million and $147.1 million received, respectively. In the prior year, additional cash proceeds of $50.1 million were received as a result of a secured financing (on-balance sheet securitization). Total net additions to residual interests from NIM transactions for the six months ended October 31, 2004 and 2003 were $15.3 million and $1.8 million, respectively.
     Cash flows of $73.5 million and $68.9 million were received from the securitization trusts for the six months ended October 31, 2004 and 2003, respectively. Cash received on residual interests is included in investing activities in the condensed consolidated statements of cash flows.
     Aggregate net unrealized gains on residual interests, which had not yet been accreted into income, totaled $166.7 million at October 31, 2004 and $112.5 million at April 30, 2004. These unrealized gains are recorded net of deferred taxes in other comprehensive income, and may be recognized in income in future periods either through accretion or upon further securitization or sale of the related residual interest.
     We sold $21.7 billion and $16.9 billion of mortgage loans in whole loan sales to warehouse trusts (Trusts) or other buyers during the nine months ended January 31, 2005 and 2004, respectively, with gains totaling $544.4 million and $685.5 million, respectively, recorded on these sales.

     Trading residual interests valued at $115.2 million and $199.0 million were securitized in NIM transactions during the nine months ended January 31, 2005 and 2004, respectively, with net cash proceeds of $98.7 million and $197.4 million received, respectively. In the prior year, additional residual interests were sold and cash proceeds of $50.1 million were received as a result of a secured financing (on-balance sheet securitization). During the third quarter of last year, the NIM trust was terminated and the related residual interests were subsequently securitized in a NIM transaction with a qualifying

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     Activity related to mortgage servicing rights (MSRs) consists of the following:
special purpose entity (QSPE). Total net additions to residual interests from NIM transactions for the nine months ended January 31, 2005 and 2004 were $16.5 million and $1.6 million, respectively.

(     Cash flows of $100.3 million and $128.0 million were received from the securitization trusts for the nine months ended January 31, 2005 and 2004, respectively. Cash received on residual interests is included in 000s)investing activities in the condensed consolidated statements of cash flows.

     Aggregate net unrealized gains on residual interests, which had not yet been accreted into income, totaled $160.4 million at January 31, 2005 and $112.5 million at April 30, 2004. These unrealized gains are recorded net of deferred taxes in other comprehensive income, and may be recognized in income in future periods either through accretion or upon further securitization or sale of the related residual interest.

     Activity related to mortgage servicing rights (MSRs) consists of the following:

             
Six months ended October 31,
 2004
 2003
 (in 000s) 
Nine months ended January 31, 2005 2004 
Balance, beginning of period $113,821 $99,265  $113,821 $99,265 
Additions 58,894 48,002  94,569 64,265 
Amortization  (38,653)  (35,307)  (60,879)  (57,334)
 
 
 
 
      
Balance, end of period $134,062 $111,960  $147,511 $106,196 
 
 
 
 
      

     Estimated amortization of MSRs for fiscal years 2005 through 2009 is $84.6 million, $70.2 million, $35.4 million, $13.8 million and $3.6 million, respectively.

     The key assumptions we used to estimate the cash flows and values of the residual interests initially recorded during the three months ended January 31, 2005 through 2009 is $76.2 million, $47.8 million, $21.1 million, $7.9 million and $2.0 million, respectively.

     The key assumptions we used to estimate the cash flows and values of the residual interests initially recorded during the three months ended October 31, 2004 and 2003 are as follows:

           
 October 31, 2004
 October 31, 2003
Estimated annual prepayments  0.11% to 83.22%  30% to 90%
 January 31, 2005 January 31, 2004
Estimated credit losses  3.08%  4.74%  2.42%  4.72%
Discount rate  25%  13.21%  25%  21%
Variable returns to third-party beneficial interest holders 
LIBOR forward curve at closing
 LIBOR forward curve at closing

     The key assumptions we used to estimate the cash flows and values of the residual interests and MSRs at October 31, 2004     The key assumptions we used to estimate the cash flows and values of the residual interests and MSRs at January 31, 2005 and April 30, 2004 are as follows:

           
 October 31, 2004
 April 30, 2004
Estimated annual prepayments  0.37% to 93.36%  25% to 90%
          January 31, 2005 April 30, 2004
Estimated credit losses – residual interests  3.25%  4.16%  3.08%  4.16%
Discount rate – residual interests  20.93%  19.09%  20.37%  19.09%
Discount rate – MSRs  12.80%  12.80%  12.80%  12.80%
Variable returns to third-party beneficial interest holders LIBOR forward curve at valuation date LIBOR forward curve at valuation date

     Expected static pool credit losses are as follows:

                     
      Mortgage Loans Securitized in Fiscal Year
  Prior to 2002
 2002
 2003
 2004
 2005
As of:                    
April 30, 2004  4.46%  3.58%  4.35%  3.92%   
July 31, 2004  4.58%  2.96%  2.47%  2.59%   
October 31, 2004  4.54%  2.96%  2.30%  2.62%  3.08%
     We originate both adjustable and fixed rate mortgage loans. A key assumption used to estimate the cash flows and values of the residual interests is average annualized prepayment speeds. Prepayment speeds include voluntary prepayments, involuntary prepayments and scheduled principal payments. For adjustable rate mortgages with prepayment penalties, we use an average prepayment rate of 29% in the months prior to the rate reset date, which increases to 74% in the three months immediately following the rate reset date, then subsequently declines to 50% over the remaining life of the loans. For adjustable rate mortgages without prepayment penalties, we use an average prepayment rate of 37% in the months prior to the rate reset date, which increases to 56% in the three months immediately following the rate reset date, then subsequently declines to 46% over the remaining life of the loans.

     Static pool credit losses are calculated by summing the actual and projected future credit losses and dividing them by the original balance of each pool of assets outstanding at October 31, 2004, July 31, 2004 and April 30, 2004.
     For fixed rate mortgages with prepayment penalties, we use an average prepayment rate of 30% during the months prior to the expiration of the prepayment penalties, which increases to 44% in the three months immediately following the expiration date, and remains constant at 45% over the remaining life of the loans. For fixed rate mortgages without prepayment penalties, we use an average prepayment rate of 35% over the life of the loans. Prepayment rate is projected based on actual paydown including voluntary, involuntary and scheduled principal payments.

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     Expected static pool credit losses are as follows:

                     
 
  Mortgage Loans Securitized in Fiscal Year 
 
  Prior to 2002  2002  2003  2004  2005 
 
As of:                    
April 30, 2004  4.46%  3.58%  4.35%  3.92%   
July 31, 2004  4.58%  2.96%  2.47%  2.59%   
October 31, 2004  4.54%  2.96%  2.30%  2.62%  3.08%
January 31, 2005  4.54%  2.57%  2.10%  2.42%  2.73%

     Static pool credit losses are calculated by summing the actual and projected future credit losses and dividing them by the original balance of each pool of assets outstanding at January 31, 2005, October 31, 2004, July 31, 2004 and April 30, 2004.

     At January 31, 2005, the sensitivities of the current fair value of the residual interests and MSRs to 10% and 20% adverse changes in the above key assumptions are as follows:

             
  (dollars in 000s) 
 
  Residential Mortgage Loans    
 
  NIM  Beneficial Interest  Servicing 
  Residuals  in Trusts  Asset 
 
Carrying amount/fair value $253,531  $131,885  $147,511 
Weighted average remaining life (in years)  1.2   2.3   1.2 
 
Prepayments (including defaults):            
Adverse 10% – $impact on fair value $62  $(10,323) $(21,253)
Adverse 20% – $impact on fair value  6,717   (16,485)  (37,045)
 
Credit losses:            
Adverse 10% – $impact on fair value $(35,301) $(5,418) Not applicable
Adverse 20% – $impact on fair value  (69,779)  (10,830) Not applicable
 
Discount rate:            
Adverse 10% – $impact on fair value $(5,600) $(3,084) $(1,919)
Adverse 20% – $impact on fair value  (10,946)  (8,827)  (3,795)
 
Variable interest rates (LIBOR forward curve):            
Adverse 10% – $impact on fair value $(7,802) $(25,547) Not applicable
Adverse 20% – $impact on fair value  (15,295)  (51,073) Not applicable
 

     These sensitivities are hypothetical and should be used with caution. Changes in fair value based on a 10% variation in assumptions generally cannot be extrapolated because the relationship of the change in assumption to the change in fair value may not be linear. Also in this table, the effect of a variation of a particular assumption on the fair value is calculated without changing any other assumptions. It is likely that changes in one factor may result in changes in another, which might magnify or counteract the sensitivities.

     Mortgage loans that have been securitized at January 31, 2005 and April 30, 2004, past due sixty days or more and the related credit losses incurred are presented below:

                         
  (in 000s) 
 
  Total Principal  Principal Amount of    
  Amount of Loans  Loans 60 Days or  Credit Losses 
  Outstanding  More Past Due  (net of recoveries) 
 
  January 31,  April 30,  January 31,  April 30,  Three months ended 
  2005  2004  2005  2004  January 31, 2005  April 30, 2004 
 
Securitized mortgage loans $11,863,950  $15,732,953  $1,190,385  $1,286,069  $110,374  $46,606 
Mortgage loans in warehouse Trusts  5,243,654   3,244,141             
                   
Total loans $17,107,604  $18,977,094  $1,190,385  $1,286,069  $110,374  $46,606 
                   
 

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     At October 31, 2004, the sensitivities of the current fair value of the residual interests and MSRs to 10% and 20% adverse changes in the above key assumptions are as follows:

(dollars in 000s)

             
  Residential Mortgage Loans
  
  NIM Beneficial Interest Servicing
  Residuals
 in Trusts(1)
 Asset
Carrying amount/fair value $261,503  $108,624  $134,062 
Weighted average remaining life (in years)  1.2   2.6   1.3 
Prepayments (including defaults):            
Adverse 10% — $ impact on fair value $(3,887) $(13,805) $(13,455)
Adverse 20% — $ impact on fair value  (3,669)  (20,687)  (23,030)
Credit losses:            
Adverse 10% — $ impact on fair value $(34,773) $(5,782)  Not applicable 
Adverse 20% — $ impact on fair value  (69,504)  (11,481)  Not applicable 
Discount rate:            
Adverse 10% — $ impact on fair value $(5,187) $(5,879) $(1,738)
Adverse 20% — $ impact on fair value  (10,159)  (11,294)  (3,437)
Variable interest rates (LIBOR forward curve):            
Adverse 10% — $ impact on fair value $(7,539) $(15,455)  Not applicable 
Adverse 20% — $ impact on fair value  (14,086)  (30,873)  Not applicable 

(1)Adverse changes could be minimized by the Trusts’ ability to deliver loans into our forward loan sale commitments.

     These sensitivities are hypothetical and should be used with caution. Changes in fair value based on a 10% variation in assumptions generally cannot be extrapolated because the relationship of the change in assumption to the change in fair value may not be linear. Also in this table, the effect of a variation of a particular assumption on the fair value of the retained interest is calculated without changing any other assumptions. It is likely that changes in one factor may result in changes in another, which might magnify or counteract the sensitivities.
     Mortgage loans that have been securitized at October 31, 2004 and April 30, 2004, past due sixty days or more and the related credit losses incurred are presented below:

(in 000s)5.

                         
  Total Principal Principal Amount of  
  Amount of Loans Loans 60 Days or Credit Losses
  Outstanding
 More Past Due
 (net of recoveries)
  October 31, April 30, October 31, April 30, Three months ended
  2004
 2004
 2004
 2004
 October 31, 2004
 April 30, 2004
Securitized mortgage loans $12,485,799  $15,732,953  $1,193,569  $1,286,069  $80,826  $46,606 
Mortgage loans in warehouse Trusts  3,902,317   3,244,141             
   
 
   
 
   
 
   
 
   
 
   
 
 
Total loans $16,388,116  $18,977,094  $1,193,569  $1,286,069  $80,826  $46,606 
   
 
   
 
   
 
   
 
   
 
   
 
 

4.  Goodwill and Intangible Assets
Changes in the carrying amount of goodwill for the six months ended October 31, 2004, consist of the following:

(Changes in 000s)the carrying amount of goodwill for the nine months ended January 31, 2005, consist of the following:

                
 (in 000s) 
                April 30, 2004 Additions Other January 31, 2005 
 April 30, 2004
 Additions
 Other
 October 31, 2004
Tax Services $349,836 $1,604 $528 $351,968  $350,044 $9,512 $557 $360,113 
Mortgage Services 152,467   152,467  152,467   152,467 
Business Services 311,175 2,998  314,173  311,175 6,365  (2) 317,538 
Investment Services 145,732   145,732  145,732   145,732 
Corporate 208   208 
 
 
 
 
 
 
 
 
          
Total goodwill $959,418 $4,602 $528 $964,548  $959,418 $15,877 $555 $975,850 
 
 
 
 
 
 
 
 
          

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     We test goodwill for impairment annually at the beginning of our fourth quarter, or more frequently if events occur indicating it is more likely than not the fair value of a reporting unit’s net assets has been reduced below its carrying value. No such impairment or events indicating impairment were identified within any of our segments during the nine months ended January 31, 2005. Our evaluation of impairment is dependent upon various assumptions, including assumptions regarding projected operating results and cash flows of reporting units. Actual results could differ materially from our projections and those differences could alter our conclusions regarding the fair value of a reporting unit and its goodwill.


     Intangible assets consist of the following:

     We test goodwill for impairment annually at the beginning of our fourth quarter, or more frequently if events occur indicating a potential reduction in the fair value of a reporting unit’s net assets below its carrying value. No such impairment or events indicating potential impairment have been identified within any of our segments during the six months ended October 31, 2004. Should Investment Services’ performance continue to fall short of our internal expectations, it will be necessary for this segment’s goodwill to be tested for impairment prior to our annual impairment testing. Our evaluation of impairment is dependent upon various assumptions, including assumptions regarding projected operating results and cash flows of reporting units. Actual results could differ materially from our projections and those differences could alter our conclusions regarding the fair value of a reporting unit and its goodwill.
     Intangible assets consist of the following:

(in 000s)

                        
 (in 000s) 
 January 31, 2005 April 30, 2004   
                 
 October 31, 2004
 April 30, 2004
 Gross Gross     
 Gross Gross     Carrying Accumulated Carrying Accumulated   
 Carrying Accumulated Carrying Accumulated   Amount Amortization Net Amount Amortization Net 
 Amount
 Amortization
 Net
 Amount
 Amortization
 Net
Tax Services:  
Customer relationships $18,964 $(4,759) $14,205$ 18,167 $(3,311) $14,856  $23,717 $(5,998) $17,719 $19,011 $(3,377) $15,634 
Noncompete agreements 17,164  (8,539) 8,625 17,069  (5,690) 11,379  17,677  (10,098) 7,579 17,364  (5,724) 11,640 
Business Services:  
Customer relationships 121,094  (62,530) 58,564 121,229  (56,313) 64,916  125,780  (65,572) 60,208 121,229  (56,313) 64,916 
Noncompete agreements 27,375  (9,965) 17,410 27,424  (8,670) 18,754  27,515  (10,619) 16,896 27,424  (8,670) 18,754 
Trade name – amortizing 1,450  (960) 490 1,450  (926) 524  1,450  (978) 472 1,450  (926) 524 
Trade name – non-amortizing 55,637  (4,868) 50,769 55,637  (4,868) 50,769  55,637  (4,868) 50,769 55,637  (4,868) 50,769 
Investment Services:  
Customer relationships 293,000  (144,058) 148,942 293,000  (129,408) 163,592  293,000  (151,383) 141,617 293,000  (129,408) 163,592 
Corporate: 
Customer relationships 844  (217) 627 844  (66) 778 
Noncompete agreements 295  (76) 219 295  (34) 261 
 
 
 
 
 
 
 
 
 
 
 
 
              
Total intangible assets $535,823 $(235,972) $299,851 $535,115 $(209,286) $325,829  $544,776 $(249,516) $295,260 $535,115 $(209,286) $325,829 
 
 
 
 
 
 
 
 
 
 
 
 
              

     Amortization of intangible assets for the three and sixnine months ended OctoberJanuary 31, 20042005 was $13.5$13.6 million and $26.8$40.4 million, respectively. Amortization of intangible assets for the three and sixnine months ended OctoberJanuary 31, 20032004 was $12.9$15.3 million and $24.0$39.3 million, respectively. Estimated amortization of intangible assets for fiscal years 2005 through 2009 is $53.6$54.8 million, $51.9$53.3 million, $43.0$44.2 million, $41.2$42.3 million and $39.8$40.9 million, respectively.

     The goodwill and intangible assets previously included in the Corporate segment as of April 30, 2004 have been reclassified to the Tax Services segment.

5.6.  Derivative Instruments
In the normal course of business, we enter into commitments with our customers to fund mortgage loans for specified periods of time at “locked-in” interest rates. These derivative instruments represent commitments (rate-lock equivalent) to fund loans. At October 31, 2004 and April 30, 2004, we recorded an asset of $0.3 million and a liability of $1.4 million, respectively, related to prime commitments. Changes in fair value of $1.7 million and $0.6 million were recognized in gains on sales of mortgage assets for the six months ended October 31, 2004 and 2003, respectively. We adopted SEC Staff Accounting Bulletin No. 105, “Application of Accounting Principles to Loan Commitments,” as of March 31, 2004. Upon adoption, we no longer record an asset and the related changes in fair value for non-prime commitments to fund loans.
     We sell short FNMA, FHLMC and GNMA mortgage-backed securities to reduce our risk related to our commitments to fund fixed-rate prime loans. The position on certain or all of the fixed-rate mortgage loans is closed approximately 10-15 days prior to standard Public Securities Association (PSA) settlement dates. At April 30, 2004 we recorded assets totaling $2.1 million related to these instruments. Changes in the market value of these instruments are included in gains on sales of mortgage assets and totaled a loss of $0.7 million and $1.5 million for the three and six months ended October 31, 2004, respectively, and a gain of $1.5 million and $2.8 million for the three and six months ended October 31, 2003, respectively.
     We enter into forward loan commitments to sell our non-prime mortgage loans to manage interest rate risk. Forward loan sale commitments for non-prime loans are not considered derivative

A summary of our derivative instruments as of January 31, 2005 and April 30, 2004, and gains or losses incurred during the three and nine months ended January 31, 2005 and 2004 follows. We enter into derivative instruments to reduce risks relating to mortgage loans we originate and sell, and therefore all gains or losses are included in gains on sales of mortgage assets, net in the condensed consolidated income statements.

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instruments and are therefore not recorded in our financial statements. The notional value and the contract value of the forward commitments at October 31, 2004 were $3.1 billion and $3.2 billion, respectively. Most of our forward commitments give us the option to under- or over-deliver by five to ten percent.

                         
  (in 000s) 
 
  Asset (Liability) Balance at  Gain (Loss) in the Three  Gain (Loss) in the Nine 
  January 31,  April 30,  Months Ended January 31,  Months Ended January 31, 
  2005  2004  2005  2004  2005  2004 
 
Interest rate swaps $1,752  $  $31,039  $(2,703) $28,934  $(2,703)
Rate-lock equivalents  455   (1,386)  141   (4,525)  1,841   (3,911)
Prime short sales  (319)  2,080   (424)  (496)  (1,949)  2,317 
                   
  $1,888  $694  $30,756  $(7,724) $28,826  $(4,297)
                   
 

     We use interest rate swaps and forward loan sale commitments to reduce interest rate risk associated with non-prime loansloans. We generally enter into interest rate swap arrangements related to existing loan applications with rate-lock commitments and, beginning at the end of our second quarter, for rate-lock commitments we expect to make in our pipeline prior to disposition of the loans.next 30 days. Interest rate swaps represent an agreement to exchange interest rate payments, effectively converting our fixed financing costs into a floating rate. These contracts increase in value as rates rise and decrease in value as rates fall.

     Forward loan sale commitments for non-prime loans are not considered derivative instruments and are therefore not recorded in our financial statements. The swaps outstanding at October 31, 2004 included a net liability of $3.6 million, while no such swaps were outstanding at April 30, 2004. Changes innotional value and the marketcontract value of thesethe forward commitments at January 31, 2005 were $4.0 billion and $4.1 billion, respectively. Most of our forward commitments give us the option to under- or over-deliver by five to ten percent.

     In the normal course of business, we enter into commitments with our customers to fund prime mortgage loans for specified periods of time at “locked-in” interest rates. These derivative instruments are included in gains on salesrepresent commitments (rate-lock equivalents) to fund prime loans. We adopted SEC Staff Accounting Bulletin No. 105, “Application of mortgage assets and totaled a lossAccounting Principles to Loan Commitments,” as of $2.1 million for the three and six months ended OctoberMarch 31, 2004. There wereUpon adoption, we no such swaps outstandinglonger record an asset at October 31, 2003,the time we enter into the commitments to fund non-prime mortgage loans.

     We sell short FNMA, FHLMC and therefore no incomeGNMA mortgage-backed securities to reduce our risk related to our commitments to fund fixed-rate prime loans. The position on certain or all of the fixed-rate mortgage loans is closed approximately 10-15 days prior to standard Public Securities Association (PSA) settlement dates.

7.Long-Term Debt

In August 2004 we filed an additional shelf registration statement impactwith the SEC for the three and six months ended October 31, 2003.

6. Long-Term Debt

up to $1.0 billion in debt securities. On October 26, 2004, we issued $400.0 million of 5.125% Senior Notes under a shelf registration statement.statements. The Senior Notes are due on October 30, 2014, and are not redeemable by the bondholders prior to maturity. The proceeds from the notes will bewere used to repay our $250.0 million in 63/6 3/4% Senior Notes, which were due on November 1, 2004. The remaining proceeds will bewere used for working capital, capital expenditures, repayment of other debt and other general corporate purposes. The proceeds are included in cash and cash equivalents on the condensed consolidated balance sheet at October 31, 2004.

7.
8.Comprehensive Income

The components of comprehensive income are:

(in 000s)

                
 (in 000s) 
 Three months ended Nine months ended 
                 January 31, January 31, 
 Three months ended Six months ended
 October 31,
 October 31,
 2005 2004 2005 2004 
 2004
 2003
 2004
 2003
Net income (loss) $(52,199) $10,376 $(96,282) $15,536  $91,692 $106,726 $(4,590) $122,262 
Change in unrealized gain on marketable securities, net 9,752  (6,172) 33,595 14,036   (3,881)  (8,356) 29,714 5,680 
Change in foreign currency translation adjustments 8,371 6,087 8,041 11,730  1,917 2,319 9,958 14,049 
 
 
 
 
 
 
 
 
          
Comprehensive income (loss) $(34,076) $10,291 $(54,646) $41,302 
Comprehensive income $89,728 $100,689 $35,082 $141,991 
 
 
 
 
 
 
 
 
          

8.
9.Stock-Based Compensation

Effective May 1, 2003, we adopted the fair value recognition provisions of Statement of Financial Accounting Standards No. 123, “Accounting for Stock-Based Compensation” (SFAS 123), under the prospective transition method as described in Statement of Financial Accounting Standards No. 148, “Accounting for Stock-Based Compensation – Transition and Disclosure.” Had compensation cost for

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all stock-based compensation plan grants been determined in accordance with the fair value accounting method prescribed under SFAS 123, our net income (loss) and earnings (loss) per share would have been as follows:

(in 000s, except per share amounts)

                
 (in 000s, except per share amounts) 
 Three months ended Nine months ended 
                 January 31, January 31, 
 Three months ended Six months ended
 October 31,
 October 31,
 2005 2004 2005 2004 
 2004
 2003
 2004
 2003
Net income (loss) as reported $(52,199) $10,376 $(96,282) $15,536  $91,692 $106,726 $(4,590) $122,262 
Add: Stock-based compensation expense included in reported net income (loss), net of related tax effects 5,242 2,005 8,342 2,797  8,918 4,733 17,260 7,530 
Deduct: Total stock-based compensation expense determined under fair value method for all awards, net of related tax effects  (7,923)  (5,565)  (13,705)  (10,631)  (11,599)  (7,132)  (25,304)  (17,763)
 
 
 
 
 
 
 
 
          
Pro forma net income (loss) $(54,880) $6,816 $(101,645) $7,702  $89,011 $104,327 $(12,634) $112,029 
 
 
 
 
 
 
 
 
          
Basic and diluted earnings (loss) per share: 
Basic earnings (loss) per share: 
As reported $(.32) $.06 $(.58) $.09  $.56 $.60 $(.03) $.69 
Pro forma  (.33) .04  (.61) .04  .54 .59  (.08) .63 
Diluted earnings (loss) per share: 
As reported $.55 $.59 $(.03) $.67 
Pro forma .53 .58  (.08) .62 

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9.
10.Supplemental Cash Flow Information

During the sixnine months ended OctoberJanuary 31, 2004,2005, we paid $316.8$406.6 million and $37.3$53.6 million for income taxes and interest, respectively. During the sixnine months ended OctoberJanuary 31, 2003,2004, we paid $170.8$245.4 million and $42.7$57.5 million for income taxes and interest, respectively.

     The following transactions were treated as non-cash investing activities in the condensed consolidated statement of cash flows:

(in 000s)

                
Six months ended October 31,
 2004
 2003
 (in 000s) 
Nine months ended January 31, 2005 2004 
Residual interest mark-to-market $88,867 $22,910  $98,713 $24,731 
Additions to residual interests 15,270 1,814  16,470 1,604 
Accrued payment on acquisition debt  25,000 

10.
11.Commitments and Contingencies

We maintain unsecured committed lines of credit (CLOCs) to support our commercial paper program and for general corporate purposes. During the second quarter, we replaced our $2.0 billion CLOC with two CLOCs. The two CLOCs are from a consortium of thirty-one banks. The first $1.0 billion CLOC is subject to annual renewal in August 2005, has a one-year term-out provision with a maturity date in August 2006 and has an annual facility fee of ten basis points per annum. The second $1.0 billion CLOC has a maturity date of August 2009 and has an annual facility fee of twelve basis points per annum. We obtained an additional $750.0 million line of credit for the period of January 26 to February 25, 2005 to back-up peak commercial paper issuance or use as an alternate source of funding for RAL participations. These lines are subject to various affirmative and negative covenants, including a minimum net worth covenant. These CLOCs were undrawn at January 31, 2005.

     We offer guarantees under our Peace of Mind (POM) program to tax clients whereby we will assume the cost of additional taxes attributable to tax return preparation errorerrors for which we are responsible. In August 2003, we adopted Emerging Issues Task Force Issue No. 00-21, “Revenue Arrangements with Multiple Deliverables” (EITF 00-21). EITF 00-21 impacts revenue and expense recognition related to tax preparation in our premium tax offices where POM guarantees are included in the price of a completed tax return. Prior to the adoption of EITF 00-21, revenues and expenses related to POM guarantees at premium offices were recorded in the same period as tax preparation revenues. Beginning May 1, 2003, revenues and direct expenses related to POM guarantees are now initially deferred and recognized over the guarantee period based upon historic and actual payment of claims. As a result of the adoption of EITF 00-21, we recorded a cumulative effect of a change in accounting principle of $6.4 million, net of a tax benefit of $4.0 million, as of May 1, 2003. Changes in the deferred revenue liability are as follows:

(in 000s)

         
Six months ended October 31,
 2004
 2003
Balance, beginning of period $123,048  $49,280 
Amounts deferred for new guarantees issued  798   975 
Revenue recognized on previous deferrals  (41,627)  (37,558)
Adjustment resulting from change in accounting principle     61,487 
   
 
   
 
 
Balance, end of period $82,219  $74,184 
   
 
   
 
 
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  (in 000s) 
 
Nine months ended January 31, 2005  2004 
 
Balance, beginning of period $123,048  $49,280 
Amounts deferred for new guarantees issued  19,925   19,098 
Revenue recognized on previous deferrals  (52,295)  (47,273)
Adjustment resulting from change in accounting principle     61,487 
       
Balance, end of period $90,678  $82,592 
       
 

     We have commitments to fund mortgage loans to customers as long as there is no violation of any condition established in the contract. Commitments generally have fixed expiration dates or other termination clauses. The commitments to fund loans amounted to $2.7$3.2 billion and $2.6 billion at OctoberJanuary 31, 20042005 and April 30, 2004, respectively. External market forces impact the probability of commitments being exercised, and therefore, total commitments outstanding do not necessarily represent future cash requirements.

     We have entered into whole loan sale agreements with investors in the normal course of business, which include standard representations and warranties customary to the mortgage banking industry. Violations of these representations and warranties may require us to repurchase loans previously sold. A liability has been established related to the potential loss on repurchase of loans previously sold of $36.0$36.9 million and $25.2 million at OctoberJanuary 31, 20042005 and April 30, 2004, respectively, based on historical experience. Repurchased loans are normally sold in subsequent sale transactions.

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     Option One Mortgage Corporation provides a guarantee up to a maximum amount equal to approximately 10% of the aggregate principal balance of mortgage loans held by the Trusts before ultimate disposition of the loans. This guarantee would be called upon in the event adequate proceeds were not available from the sale of the mortgage loans to satisfy the payment obligations of the Trusts. No losses have been sustained on this commitment since its inception. The total principal amount of Trust obligations outstanding as of OctoberJanuary 31, 20042005 and April 30, 2004 was $3.8$5.3 billion and $3.2 billion, respectively. The fair value of mortgage loans held by the Trusts as of OctoberJanuary 31, 20042005 and April 30, 2004 was $3.9$5.4 billion and $3.3 billion, respectively.

     We have various contingent purchase price obligations in connection with prior acquisitions. In many cases, contingent payments to be made in connection with these acquisitions are not subject to a stated limit. We estimate the potential payments (undiscounted) total approximately $4.8$5.6 million and $7.8 million as of OctoberJanuary 31, 20042005 and April 30, 2004, respectively. Our estimate is based on current financial conditions. Should actual results differ materially from our assumptions, the potential payments will differ from the above estimate. Such payments, if and when paid, would be recorded as additional cost of the acquired business, generally goodwill.

     We have contractual commitments to fund certain franchises requesting draws on Franchise Equity Lines of Credit (FELCs). Our commitment to fund FELCs as of OctoberJanuary 31, 20042005 and April 30, 2004 totaled $66.1$69.1 million and $27.0 million, respectively. We have a receivable of $42.6$52.7 million and $35.9 million, which represents the amounts drawn on the FELCs, as of OctoberJanuary 31, 20042005 and April 30, 2004, respectively.

     We routinely enter into contracts that include embedded indemnifications that have characteristics similar to guarantees, including obligations to protect counter parties from losses arising from the following: (a) tax, legal and other risks related to the purchase or disposition of businesses; (b) penalties and interest assessed by Federal and state taxing authorities in connection with tax returns prepared for clients; (c) indemnification of our directors and officers; and (d) third-party claims relating to various arrangements in the normal course of business. Typically, there is no stated maximum payment related to these indemnifications, and the term of indemnities may vary and in many cases is limited only by the applicable statute of limitations. The likelihood of any claims being asserted against us and the ultimate liability related to any such claims, if any, is difficult to predict. While we cannot provide assurance that such claims will not be successfully asserted, we believe the fair value of these guarantees and indemnifications is not material as of OctoberJanuary 31, 2004.2005.

11. -11-


12.Litigation Commitments and Contingencies

We have been involved in a number of Refund Anticipation Loan (RAL) class actions and putative RAL class action cases since 1990.1990 regarding our RAL programs. These cases are based on a variety of legal theories and allegations. These theories and allegations include, among others, that (i) we improperly did not disclose license fees we received from RAL lending banks for RALs they make to our clients, (ii) we owe and breached a fiduciary duty to our clients, and (iii) the RAL program violates laws such as state credit service organization laws and the federal Racketeer Influenced and Corrupt Organizations (RICO) Act. Although we have successfully defended many suchRAL cases, we incurred a substantial pretax expense of $43.5 million in fiscal year 2003 in connection with the settlement of one suchRAL case. Several of thesethe RAL cases are still pending and the amounts claimed in some of them are very substantial. To avoidWe cannot estimate the uncertaintyrange of litigation and the diversion of resources and personnel resulting from the lawsuits, we, the lending bank, and the plaintiffs in the caseJoel E. Zawikowski, et al. v. Beneficial National Bank, H&R Block, Inc., et al.(renamedLynne A. Carnegie, et al. v. H&R Block, Inc., et al.), Case No. 98-C-2178 in the United States District Court for Northern Illinois, had agreed to a settlement class and a settlement of RAL-related claims on a nationwide basis. Under that settlement, we and the lending bank agreed to each pay $12.5 million toward a $25.0 million settlement fund for the benefit of the class members. The settlement was approved by the District Court in February 2001. Certain class members who had objectedpossible loss relating to the settlement appealed the order approving the settlement to the Seventh Circuit CourtRAL cases in light of Appeals. In April 2002, the Court of Appeals reversed the District Court’s order approving the settlement and remanded the matter back to the District Court for further consideration of the fairness and adequacy of the proposed settlement by a new District Court judge. In April 2003, the District Court judge declined to approve the $25.0 million settlement, finding that counsel for the settlement plaintiffs had been inadequate representatives of the plaintiff class and failed to sustain their burden of showingvarious legal uncertainties. However, it is reasonably possible that the settlement was fair. The judge subsequently appointed new counsel for the plaintiffs who filed an amended complaint and a motion for partial summary judgment. In March 2004, the court either dismissed or decertified allultimate cost of the plaintiffs’ claims other than part of one count alleging violations of the racketeering and conspiracy provision of the Racketeer Influenced and Corrupt Organizations act.

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The case is currently scheduled to go to trial in March 2005.this litigation could be substantial. We intend to continue defending the case and the remaining RAL class action litigationcases vigorously, butalthough there are no assurances as to their outcome.

     On September 8, 2004, our Board of Directors approved a proposed settlement of the caseJoyce Green, et al. v. H&R Block, Inc., Block Financial Corporation, et al.,Case No. 97195023, in the Circuit Court for Baltimore City, Maryland. The proposed settlement provided for each class member to receive a small cash payment and a one-time rebate coupon for tax return preparation services and for the defendants to pay settlement administration costs and court-approved legal fees of class counsel. During the process of finalizing the settlement agreement, the parties were unable to reach agreement regarding certain settlement terms. We intend to continue defending the case vigorously, but there is no assurance as to its outcome.

     In addition to the aforementioned cases, we have from time to time beenare also parties to claims and lawsuits arising out ofpertaining to our business operations.electronic tax return filing services and our POM guarantee program associated with income tax preparation services. These claims and lawsuits include actions by individual plaintiffs, as well as cases in which plaintiffs seek to represent a class of similarly situated customers. The amounts claimed in these claims and lawsuits are substantial in some instances, and the ultimate liability with respect to such litigation and claims is difficult to predict. SomeWe intend to continue defending these cases vigorously, although there are no assurances as to their outcome.

     In addition to the aforementioned types of these claims and lawsuits pertaincases, we are parties to RALs and our Peace of Mind guarantee program associated with income tax preparation services. Others are claims and lawsuits that we consider to be ordinary, routine litigationdisputes incidental to our business (“Other Claims”)(Other Claims and Lawsuits), including claims and lawsuits concerning the preparation of customers’ income tax returns, the electronic filing of income tax returns, the fees charged customers for various services, the Express IRA program,investment products, relationships with franchisees, contract disputes and civil actions, arbitrations, regulatory inquiries and class actions arising out of our business as a broker-dealer and as a servicer of mortgage loans. We believe we have meritorious defenses to each of the Other Claims and Lawsuits and we are defending, or intend to defend, them vigorously. While we cannot provide assurance that we will ultimately prevail in each instance, we believe that amounts, if any, required to be paid by us in the discharge of liabilities or settlements pertaining to Other Claims and Lawsuits will not have a material adverse effect on our consolidated results of operations, cash flows or financial position.statements. Regardless of outcome, claims and litigation can adversely affect us due to defense costs, diversion of management and publicity related to such matters.

     It is our policy to accrue for amounts related to legal matters if it is probable that a liability has been incurred and anthe amount isof the liability can be reasonably estimable.estimated. Many of the various legal proceedings are covered in whole, or in part, by insurance. Any receivable for insurance recoveries is recorded separate from the corresponding litigation reserve, and only if recovery is determined to be probable. Receivables for insurance recoveries at January 31, 2005 were immaterial.

12. -12-


13.Segment Information

Information concerning our operations by reportable operating segment is as follows:

(in 000s)

                
 (in 000s) 
 Three months ended January 31, Nine months ended January 31, 
                
 Three months ended October 31,
 Six months ended October 31,
 2005 2004 2005 2004 
 2004
 2003
 2004
 2003
Revenues:  
Tax Services $74,106 $66,284 $124,553 $112,265  $531,086 $474,495 $655,639 $586,760 
Mortgage Services 281,634 340,173 549,767 632,762  304,643 317,599 854,410 950,361 
Business Services 129,047 109,024 238,149 207,523  132,872 112,293 371,021 319,816 
Investment Services 53,761 52,703 107,342 109,690  62,104 57,753 169,446 167,443 
Corporate 707 688 2,155 2,016  1,302 690 3,457 2,706 
 
 
 
 
 
 
 
 
          
 $539,255 $568,872 $1,021,966 $1,064,256  $1,032,007 $962,830 $2,053,973 $2,027,086 
 
 
 
 
 
 
 
 
          
Pretax income (loss):  
Tax Services $(133,972) $(130,383) $(246,961) $(229,963) $64,337 $61,827 $(182,624) $(168,136)
Mortgage Services 106,200 184,026 199,740 347,855  111,681 154,476 311,421 502,331 
Business Services  (4,913)  (2,732)  (14,984)  (9,411) 5,936 1,955  (9,048)  (7,456)
Investment Services  (24,566)  (15,336)  (42,837)  (29,093)  (18,312)  (12,811)  (61,149)  (41,904)
Corporate  (28,673)  (18,441)  (53,446)  (43,425)  (11,959)  (29,327)  (65,405)  (72,752)
 
 
 
 
 
 
 
 
          
Income (loss) before taxes $(85,924) $17,134 $(158,488) $35,963  $151,683 $176,120 $(6,805) $212,083 
 
 
 
 
 
 
 
 
          

     Our international operations contributed $22.3$12.5 million and $28.1$40.6 million in revenues for the three and sixnine months ended OctoberJanuary 31, 2004,2005, respectively, and $1.2$8.3 million of pretax income and $6.6$14.7 million

-12-


in pretax losses, respectively. Our international operations contributed $19.1$10.8 million and $24.6$35.4 million in revenues for the three and sixnine months ended OctoberJanuary 31, 2003,2004, respectively, and $0.6$6.4 million of pretax income and $5.9$12.3 million in pretax losses, respectively. The previously reported International Tax Operations segment has been aggregated with U.S. Tax Operations in the Tax Services segment, and prior year results have been restated to reflect this change.

13.      The pretax loss from our Corporate segment for the three and nine months ended January 31, 2005 includes a non-operating gain of $16.7 million, or $0.06 per diluted share, resulting from a legal recovery.

14.New Accounting Pronouncements

In December 2004, Statement of Financial Accounting Standards No. 123 (revised 2004), “Share-Based Payment,” (SFAS 123R) was issued. SFAS 123R revises the original SFAS 123 on stock-based compensation primarily by requiring all entities to recognize the cost of employee services received in exchange for awards of equity instruments based on the grant-date fair value of those awards. Compensation expense must be recognized for the unvested portions of all awards outstanding as of the date of adoption. The provisions of this standard are effective as of the beginning of our second quarter of fiscal year 2006. We are currently evaluating what effect the adoption of SFAS 123R will have on our consolidated financial statements.

     In October 2004, the American Jobs Creation Act (the Act) was signed into law. The Act introduces a one-time deduction for dividends received from the repatriation of certain foreign earnings, provided certain criteria are met. We have begun our evaluation of the effects of the Act, but do not expect to be able to complete this evaluation until additional clarifying language on key elements of the Act are issued. As of January 31, 2005, we have not provided deferred taxes on foreign earnings because we intended to indefinitely reinvest such earnings outside the United States. Whether we will ultimately take advantage of this provision depends on our review of the Act and any additional guidance provided and we are therefore currently uncertain as to the impact, if any, this matter will have on our consolidated financial statements, and are unable to estimate the amount of earnings we may repatriate.

Exposure Draft – Amendment of SFAS 140

The Financial Accounting Standards Board (FASB) intends to reissue the exposure draft, “Qualifying Special Purpose Entities and Isolation of Transferred Assets, an Amendment of FASB Statement No. 140,” during the secondthird quarter of calendar year 2005. The purpose of the proposal is to provide more specific guidance on the accounting for transfers of financial assets to a qualifying special purpose entity (QSPE).QSPE.

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     Provisions in the first exposure draft, as well as tentative decisions reached by the FASB during its deliberations, may require us to consolidate our current QSPEs (the Trusts) established in our Mortgage Services segment. As of OctoberJanuary 31, 2004,2005, the Trusts had both assets and liabilities of $3.8$5.3 billion. The provisions of the exposure draft are subject to FASB due process and are subject to change. We will continue to monitor the status of the exposure draft, and consider changes, if any, to current structures as a result of the proposed rules.

14.15. Condensed Consolidating Financial Statements

Block Financial Corporation (BFC) is an indirect, wholly owned consolidated subsidiary of the Company. BFC is the Issuer and the Company is the Guarantor of the Senior Notes issued on October 21, 1997, April 13, 2000 and October 26, 2004. These condensed consolidating financial statements have been prepared using the equity method of accounting. Earnings of subsidiaries are, therefore, reflected in the Company’s investment in subsidiaries account. The elimination entries eliminate investments in subsidiaries, related stockholder’s equity and other intercompany balances and transactions. The income statement for the three and sixnine months ended OctoberJanuary 31, 20032004 and statement of cash flows for the sixnine months ended OctoberJanuary 31, 20032004 and balance sheet as of April 30, 2004 have been adjusted to reflect intercompany royalties between BFC and other subsidiaries. These adjustments have no effect on H&R Block, Inc. (Guarantor) or Consolidated H&R Block.

Condensed Consolidating Income Statements

(in 000s)

                    
       (in 000s) 
                    
 Three months ended October 31, 2004
 Three months ended January 31, 2005 
 H&R Block, Inc. BFC Other Consolidated H&R Block, Inc. BFC Other Consolidated 
 (Guarantor)
 (Issuer)
 Subsidiaries
 Elims
 H&R Block
 (Guarantor) (Issuer) Subsidiaries Elims H&R Block 
Total revenues $ $338,168 $204,439 $(3,352) $539,255  $ $442,279 $593,396 $(3,668) $1,032,007 
 
 
 
 
 
 
 
 
 
 
            
 
Cost of services  93,834 224,936 63 318,833   104,532 404,641  (69) 509,104 
Other  181,107 130,164  (3,415) 307,856   218,724 175,827  (3,599) 390,952 
 
 
 
 
 
 
 
 
 
 
            
Total expenses  274,941 355,100  (3,352) 626,689   323,256 580,468  (3,668) 900,056 
 
 
 
 
 
 
 
 
 
 
            
Operating income (loss)  63,227  (150,661)   (87,434)
Operating income  119,023 12,928  131,951 
Other income, net  (85,924)  1,510 85,924 1,510  151,683 16,694 3,038  (151,683) 19,732 
 
 
 
 
 
 
 
 
 
 
            
Income (loss) before taxes  (85,924) 63,227  (149,151) 85,924  (85,924)
Income taxes (benefit)  (33,725) 27,201  (60,926) 33,725  (33,725)
Income before taxes 151,683 135,717 15,966  (151,683) 151,683 
Income taxes 59,991 55,491 4,500  (59,991) 59,991 
 
 
 
 
 
 
 
 
 
 
            
Net income (loss) $(52,199) $36,026 $(88,225) $52,199 $(52,199)
Net income $91,692 $80,226 $11,466 $(91,692) $91,692 
 
 
 
 
 
 
 
 
 
 
            
                     
  Three months ended January 31, 2004 
  H&R Block, Inc.  BFC  Other      Consolidated 
  (Guarantor)  (Issuer)  Subsidiaries  Elims  H&R Block 
Total revenues $  $443,546  $523,660  $(4,376) $962,830 
                
                     
Cost of services     96,911   357,669   (238)  454,342 
Other     200,534   137,698   (4,248)  333,984 
                
Total expenses     297,445   495,367   (4,486)  788,326 
                
Operating income     146,101   28,293   110   174,504 
Other income, net  176,120      1,616   (176,120)  1,616 
                
Income before taxes  176,120   146,101   29,909   (176,010)  176,120 
Income taxes  69,394   59,261   10,089   (69,350)  69,394 
                
Net income $106,726  $86,840  $19,820  $(106,660) $106,726 
                

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  Three months ended October 31, 2003
  H&R Block, Inc. BFC Other     Consolidated
  (Guarantor)
 (Issuer)
 Subsidiaries
 Elims
 H&R Block
Total revenues $  $396,296  $175,308  $(2,732) $568,872 
   
 
   
 
   
 
   
 
   
 
 
Cost of services     85,127   198,025   (226)  282,926 
Other     175,259   97,387   (2,670)  269,976 
   
 
   
 
   
 
   
 
   
 
 
Total expenses     260,386   295,412   (2,896)  552,902 
   
 
   
 
   
 
   
 
   
 
 
Operating income (loss)     135,910   (120,104)  164   15,970 
Other income, net  17,134      1,164   (17,134)  1,164 
   
 
   
 
   
 
   
 
   
 
 
Income (loss) before taxes  17,134   135,910   (118,940)  (16,970)  17,134 
Income taxes (benefit)  6,758   55,323   (48,629)  (6,694)  6,758 
   
 
   
 
   
 
   
 
   
 
 
Net income (loss) $10,376  $80,587  $(70,311) $(10,276) $10,376 
   
 
   
 
   
 
   
 
   
 
 
                     
  Six months ended October 31, 2004
  H&R Block, Inc. BFC Other     Consolidated
  (Guarantor)
 (Issuer)
 Subsidiaries
 Elims
 H&R Block
Total revenues $  $662,930  $365,655  $(6,619) $1,021,966 
   
 
   
 
   
 
   
 
   
 
 
Cost of services     189,277   418,649   109   608,035 
Other     354,472   228,193   (6,728)  575,937 
   
 
   
 
   
 
   
 
   
 
 
Total expenses     543,749   646,842   (6,619)  1,183,972 
   
 
   
 
   
 
   
 
   
 
 
Operating income (loss)     119,181   (281,187)     (162,006)
Other income, net  (158,488)     3,518   158,488   3,518 
   
 
   
 
   
 
   
 
   
 
 
Income (loss) before taxes  (158,488)  119,181   (277,669)  158,488   (158,488)
Income taxes (benefit)  (62,206)  51,560   (113,766)  62,206   (62,206)
   
 
   
 
   
 
   
 
   
 
 
Net income (loss) $(96,282) $67,621  $(163,903) $96,282  $(96,282)
   
 
   
 
   
 
   
 
   
 
 
                     
  Six months ended October 31, 2003
  H&R Block, Inc. BFC Other     Consolidated
  (Guarantor)
 (Issuer)
 Subsidiaries
 Elims
 H&R Block
Total revenues $  $751,321  $318,151  $(5,216) $1,064,256 
   
 
   
 
   
 
   
 
   
 
 
Cost of services     168,521   366,489   (433)  534,577 
Other     319,160   182,527   (5,112)  496,575 
   
 
   
 
   
 
   
 
   
 
 
Total expenses     487,681   549,016   (5,545)  1,031,152 
   
 
   
 
   
 
   
 
   
 
 
Operating income (loss)     263,640   (230,865)  329   33,104 
Other income, net  35,963      2,859   (35,963)  2,859 
   
 
   
 
   
 
   
 
   
 
 
Income (loss) before taxes  35,963   263,640   (228,006)  (35,634)  35,963 
Income taxes (benefit)  14,068   107,467   (93,528)  (13,939)  14,068 
   
 
   
 
   
 
   
 
   
 
 
Net income (loss) before change in accounting  21,895   156,173   (134,478)  (21,695)  21,895 
Cumulative effect of change in accounting  (6,359)     (6,359)  6,359   (6,359)
   
 
   
 
   
 
   
 
   
 
 
Net income (loss) $15,536  $156,173  $(140,837) $(15,336) $15,536 
   
 
   
 
   
 
   
 
   
 
 

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  Nine months ended January 31, 2005 
  H&R Block, Inc.  BFC  Other      Consolidated 
  (Guarantor)  (Issuer)  Subsidiaries  Elims  H&R Block 
Total revenues $  $1,105,209  $959,051  $(10,287) $2,053,973 
                
                     
Cost of services     293,809   831,045   40   1,124,894 
Other     573,196   396,265   (10,327)  959,134 
                
Total expenses     867,005   1,227,310   (10,287)  2,084,028 
                
Operating income (loss)     238,204   (268,259)     (30,055)
Other income, net  (6,805)  16,694   6,556   6,805   23,250 
                
Income (loss) before taxes  (6,805)  254,898   (261,703)  6,805   (6,805)
Income taxes (benefit)  (2,215)  107,051   (109,266)  2,215   (2,215)
                
Net income (loss) $(4,590) $147,847  $(152,437) $4,590  $(4,590)
                
                     
  Nine months ended January 31, 2004 
  H&R Block, Inc.  BFC  Other      Consolidated 
  (Guarantor)  (Issuer)  Subsidiaries  Elims  H&R Block 
Total revenues $  $1,194,867  $841,811  $(9,592) $2,027,086 
                
                     
Cost of services     265,432   726,826   (671)  991,587 
Other     519,694   317,557   (9,360)  827,891 
                
Total expenses     785,126   1,044,383   (10,031)  1,819,478 
                
Operating income (loss)     409,741   (202,572)  439   207,608 
Other income, net  212,083      4,475   (212,083)  4,475 
                
Income (loss) before taxes  212,083   409,741   (198,097)  (211,644)  212,083 
Income taxes (benefit)  83,462   166,728   (83,439)  (83,289)  83,462 
                
Net income (loss) before change in accounting  128,621   243,013   (114,658)  (128,355)  128,621 
Cumulative effect of change in accounting  (6,359)     (6,359)  6,359   (6,359)
                
Net income (loss) $122,262  $243,013  $(121,017) $(121,996) $122,262 
                

Condensed Consolidating Balance Sheets

(in 000s)

                     
  October 31, 2004
  H&R Block, Inc. BFC Other     Consolidated
  (Guarantor)
 (Issuer)
 Subsidiaries
 Elims
 H&R Block
Cash & cash equivalents $  $175,689  $400,107  $  $575,796 
Cash & cash equivalents- restricted     477,611   19,187      496,798 
Receivables from customers, brokers and dealers, net     610,039         610,039 
Receivables, net  1,255   186,354   180,463      368,072 
Intangible assets and goodwill, net     447,141   817,258      1,264,399 
Investments in subsidiaries  4,242,076   210   416   (4,242,076)  626 
Other assets     1,178,149   402,979      1,581,128 
   
 
   
 
   
 
   
 
   
 
 
Total assets $4,243,331  $3,075,193  $1,820,410  $(4,242,076) $4,896,858 
   
 
   
 
   
 
   
 
   
 
 
Commercial paper $  $316,056  $  $  $316,056 
Accts. payable to customers, brokers and dealers     1,000,083         1,000,083 
Long-term debt     896,173   35,608      931,781 
Other liabilities  2   579,333   754,923   13   1,334,271 
Net intercompany advances  2,928,662   (1,084,503)  (1,844,146)  (13)   
Stockholders’ equity  1,314,667   1,368,051   2,874,025   (4,242,076)  1,314,667 
   
 
   
 
   
 
   
 
   
 
 
Total liabilities and stockholders’ equity $4,243,331  $3,075,193  $1,820,410  $(4,242,076) $4,896,858 
   
 
   
 
   
 
   
 
   
 
 
                   ��
       (in 000s) 
                    
 April 30, 2004
 January 31, 2005 
 H&R Block, Inc. BFC Other Consolidated H&R Block, Inc. BFC Other Consolidated 
 (Guarantor)
 (Issuer)
 Subsidiaries
 Elims
 H&R Block
 (Guarantor) (Issuer) Subsidiaries Elims H&R Block 
Cash & cash equivalents $ $132,076 $939,600 $ $1,071,676  $ $138,602 $437,544 $ $576,146 
Cash & cash equivalents- restricted  532,201 13,227  545,428 
Cash & cash equivalents – restricted  520,000 15,318  535,318 
Receivables from customers, brokers and dealers, net  625,076   625,076   623,225   623,225 
Receivables, net 180 168,879 178,851  347,910  396 1,104,735 355,966  1,461,097 
Intangible assets and goodwill, net  461,791 823,456  1,285,247   439,816 831,294  1,271,110 
Investments in subsidiaries 4,291,693 205 297  (4,291,693) 502  4,335,074 210 428  (4,335,074) 638 
Other assets  (145) 1,115,435 389,270  (373) 1,504,187   1,196,549 476,989 49 1,673,587 
 
 
 
 
 
 
 
 
 
 
            
Total assets $4,291,728 $3,035,663 $2,344,701 $(4,292,066) $5,380,026  $4,335,470 $4,023,137 $2,117,539 $(4,335,025) $6,141,121 
 
 
 
 
 
 
 
 
 
 
            
 
Commercial paper $ $1,508,784 $20,098 $ $1,528,882 
Accts. payable to customers, brokers and dealers $ $1,065,793 $ $ $1,065,793   1,035,228   1,035,228 
Long-term debt  498,225 47,586  545,811   896,382 32,147  928,529 
Other liabilities 15,879 509,151 1,345,822 561 1,871,413  2 335,161 864,661 8 1,199,832 
Net intercompany advances 2,378,840  (304,432)  (2,073,847)  (561)   2,886,818  (1,196,776)  (1,690,083) 41  
Stockholders’ equity 1,897,009 1,266,926 3,025,140  (4,292,066) 1,897,009  1,448,650 1,444,358 2,890,716  (4,335,074) 1,448,650 
 
 
 
 
 
 
 
 
 
 
            
Total liabilities and stockholders’ equity $4,291,728 $3,035,663 $2,344,701 $(4,292,066) $5,380,026  $4,335,470 $4,023,137 $2,117,539 $(4,335,025) $6,141,121 
 
 
 
 
 
 
 
 
 
 
            

-15-


                     
  April 30, 2004 
  H&R Block, Inc.  BFC  Other      Consolidated 
  (Guarantor)  (Issuer)  Subsidiaries  Elims  H&R Block 
Cash & cash equivalents $  $132,076  $939,600  $  $1,071,676 
Cash & cash equivalents – restricted     532,201   13,227      545,428 
Receivables from customers, brokers and dealers, net     625,076         625,076 
Receivables, net  180   168,879   178,851      347,910 
Intangible assets and goodwill, net     461,791   823,456      1,285,247 
Investments in subsidiaries  4,291,693   205   297   (4,291,693)  502 
Other assets  (145)  1,115,435   389,270   (373)  1,504,187 
                
Total assets $4,291,728  $3,035,663  $2,344,701  $(4,292,066) $5,380,026 
                
                     
Accts. payable to customers, brokers and dealers $  $1,065,793  $  $  $1,065,793 
Long-term debt     498,225   47,586      545,811 
Other liabilities  15,879   509,151   1,345,822   561   1,871,413 
Net intercompany advances  2,378,840   (304,432)  (2,073,847)  (561)   
Stockholders’ equity  1,897,009   1,266,926   3,025,140   (4,292,066)  1,897,009 
                
Total liabilities and stockholders’ equity $4,291,728  $3,035,663  $2,344,701  $(4,292,066) $5,380,026 
                

Condensed Consolidating Statements of Cash Flows

(in 000s)

                     
  Six months ended October 31, 2004
  H&R Block, Inc. BFC Other     Consolidated
  (Guarantor)
 (Issuer)
 Subsidiaries
 Elims
 H&R Block
Net cash used in operating activities: $810  $51,811  $(727,708) $  $(675,087)
   
 
   
 
   
 
   
 
   
 
 
Cash flows from investing:                    
Cash received on residuals     73,477         73,477 
Purchase property & equipment     (12,785)  (42,464)     (55,249)
Payments for business acquisitions        (5,472)     (5,472)
Net intercompany advances  544,812         (544,812)   
Other, net     (96)  12,234      12,138 
   
 
   
 
   
 
   
 
   
 
 
Net cash provided by (used in) investing activities  544,812   60,596   (35,702)  (544,812)  24,894 
   
 
   
 
   
 
   
 
   
 
 
Cash flows from financing:                    
Repayments of commercial paper     (1,376,877)        (1,376,877)
Proceeds from commercial paper     1,692,933         1,692,933 
Proceeds from long-term debt     395,221         395,221 
Dividends paid  (69,997)           (69,997)
Acquisition of treasury shares  (529,558)           (529,558)
Proceeds from common stock  53,933            53,933 
Net intercompany advances     (780,071)  235,259   544,812    
Other, net        (11,342)     (11,342)
   
 
   
 
   
 
   
 
   
 
 
Net cash provided by (used in) financing activities  (545,622)  (68,794)  223,917   544,812   154,313 
   
 
   
 
   
 
   
 
   
 
 
Net increase (decrease) in cash     43,613   (539,493)     (495,880)
Cash - beginning of period     132,076   939,600      1,071,676 
   
 
   
 
   
 
   
 
   
 
 
Cash - end of period $  $175,689  $400,107  $  $575,796 
   
 
   
 
   
 
   
 
   
 
 
                    
       (in 000s) 
                    
 Six months ended October 31, 2003
 Nine months ended January 31, 2005 
 H&R Block, Inc. BFC Other Consolidated H&R Block, Inc. BFC Other Consolidated 
 (Guarantor)
 (Issuer)
 Subsidiaries
 Elims
 H&R Block
 (Guarantor) (Issuer) Subsidiaries Elims H&R Block 
Net cash provided by (used in) operating activities: $6,269 $(96,440) $(373,179) $ $(463,350) $16,683 $(828,974) $(772,960) $ $(1,585,251)
 
 
 
 
 
 
 
 
 
 
            
Cash flows from investing:  
Cash received on residuals  68,850   68,850   100,344   100,344 
Purchase property & equipment   (10,212)  (33,379)   (43,591)   (26,355)  (111,128)   (137,483)
Payments for business acquisitions    (123,337)   (123,337)    (26,348)   (26,348)
Net intercompany advances 180,814    (180,814)   499,699    (499,699)  
Other, net  16,700  (10,009)  6,691    (150) 15,357  15,207 
 
 
 
 
 
 
 
 
 
 
            
Net cash provided by (used in) investing activities 180,814 75,338  (166,725)  (180,814)  (91,387) 499,699 73,839  (122,119)  (499,699)  (48,280)
 
 
 
 
 
 
 
 
 
 
            
Cash flows from financing:  
Repayments of commercial paper   (499,771)    (499,771)   (2,348,966)    (2,348,966)
Proceeds from commercial paper  624,401   624,401   3,857,750 20,098  3,877,848 
Repayment of long-term debt   (250,000)    (250,000)
Proceeds from long-term debt  395,221   395,221 
Payments on acquisition debt    (19,462)   (19,462)
Dividends paid  (68,087)     (68,087)  (106,422)     (106,422)
Acquisition of treasury shares  (178,847)     (178,847)  (529,852)     (529,852)
Proceeds from issuance of common stock 59,851    59,851 
Proceeds from common stock 119,892    119,892 
Net intercompany advances   (175,150)  (5,664) 180,814     (892,344) 392,645 499,699  
Other, net  50,100  (46,933)  3,167     (258)   (258)
 
 
 
 
 
 
 
 
 
 
            
Net cash used in financing activities  (187,083)  (420)  (52,597) 180,814  (59,286)
Net cash provided by (used in) financing activities  (516,382) 761,661 393,023 499,699 1,138,001 
 
 
 
 
 
 
 
 
 
 
            
Net decrease in cash   (21,522)  (592,501)   (614,023)
Cash - beginning of period  180,181 695,172  875,353 
Net increase (decrease) in cash  6,526  (502,056)   (495,530)
Cash – beginning of period  132,076 939,600  1,071,676 
 
 
 
 
 
 
 
 
 
 
            
Cash - end of period $ $158,659 $102,671 $ $261,330 
Cash – end of period $ $138,602 $437,544 $ $576,146 
 
 
 
 
 
 
 
 
 
 
            

-16-


                     
  Nine months ended January 31, 2004 
  H&R Block, Inc.  BFC  Other      Consolidated 
  (Guarantor)  (Issuer)  Subsidiaries  Elims  H&R Block 
Net cash provided by (used in) operating activities: $30,336  $(635,888) $(396,088) $  $(1,001,640)
                
Cash flows from investing:                    
Cash received on residuals     127,997         127,997 
Purchase property & equipment     (28,037)  (53,141)     (81,178)
Payments for business acquisitions        (280,280)     (280,280)
Net intercompany advances  333,289         (333,289)   
Other, net     40,474   (4,422)     36,052 
                
Net cash provided by (used in) investing activities  333,289   140,434   (337,843)  (333,289)  (197,409)
                
Cash flows from financing:                    
Repayments of commercial paper     (1,022,716)        (1,022,716)
Proceeds from commercial paper     2,433,893         2,433,893 
Payments on acquisition debt        (50,820)     (50,820)
Repayments of securitization financing     (50,100)        (50,100)
Proceeds from securitization financing     50,100         50,100 
Dividends paid  (103,538)           (103,538)
Acquisition of treasury shares  (371,242)           (371,242)
Proceeds from issuance of common stock  111,155            111,155 
Net intercompany advances     (938,167)  604,878   333,289    
Other, net        (1,947)     (1,947)
                
Net cash provided by (used in) financing activities  (363,625)  473,010   552,111   333,289   994,785 
                
Net decrease in cash     (22,444)  (181,820)     (204,264)
Cash – beginning of period     180,181   695,172      875,353 
                
Cash – end of period $  $157,737  $513,352  $  $671,089 
                

-17-


MANAGEMENT’S DISCUSSION AND ANALYSIS OF RESULTS OF OPERATIONS AND FINANCIAL CONDITION

RESULTS OF OPERATIONS

H&R Block is a diversified company delivering tax services and financial advice, investment and mortgage services, and business and consulting services. For nearly 50 years, we have been developing relationships with millions of tax clients and our strategy is to expand on these relationships. Our Tax Services segment provides income tax return preparation services, electronic filing services and other services and products related to income tax return preparation to the general public in the United States, Canada, Australia and the United Kingdom. We also offer investment services through H&R Block Financial Advisors, Inc. (HRBFA). Our Mortgage Services segment offers a full range of home mortgage services through Option One Mortgage Corporation (OOMC) and H&R Block Mortgage Corporation (HRBMC). RSM McGladrey Business Services, Inc. (RSM) is a national accounting, tax and consulting firm primarily serving mid-sized businesses.

Our Mission
To help our clients achieve their financial objectives
by serving as their tax and financial partner.

     Key to achieving our mission is the enhancement of client experiences through consistent delivery of valuable services and advice. Operating through multiple lines of business allows us to better meet the changing financial needs of our clients.

     The analysis that follows should be read in conjunction with the tables below and the condensed consolidated income statements found on page 2.

                 
 
Consolidated H&R Block, Inc. – Operating Results      (in 000s, except per share amounts) 
 
  Three months ended January 31,  Nine months ended January 31, 
 
  2005  2004  2005  2004 
 
Revenues:                      
Tax Services $531,086  $474,495  $655,639  $586,760 
Mortgage Services  304,643   317,599   854,410   950,361 
Business Services  132,872   112,293   371,021   319,816 
Investment Services  62,104   57,753   169,446   167,443 
Corporate  1,302   690   3,457   2,706 
             
  $1,032,007  $962,830  $2,053,973  $2,027,086 
             
Pretax income (loss):                
Tax Services $64,337  $61,827  $(182,624) $(168,136)
Mortgage Services  111,681   154,476   311,421   502,331 
Business Services  5,936   1,955   (9,048)  (7,456)
Investment Services  (18,312)  (12,811)  (61,149)  (41,904)
Corporate  (11,959)  (29,327)  (65,405)  (72,752)
             
   151,683   176,120   (6,805)  212,083 
Income taxes (benefit)  59,991   69,394   (2,215)  83,462 
             
Net income (loss) before change in accounting principle  91,692   106,726   (4,590)  128,621 
Cumulative effect of change in accounting principle           (6,359)
             
Net income (loss) $91,692  $106,726  $(4,590) $122,262 
             
                 
Basic earnings (loss) per share $.56  $.60  $(.03) $.69 
             
Diluted earnings (loss) per share $.55  $.59  $(.03) $.67 
             
Consolidated H&R Block, Inc. – Operating Results (in 000s, except per share amounts)
 
                 
  Three months ended October 31,
 Six months ended October 31,
  2004
 2003
 2004
 2003
Revenues:                
Tax Services $74,106  $66,284  $124,553  $112,265 
Mortgage Services  281,634   340,173   549,767   632,762 
Business Services  129,047   109,024   238,149   207,523 
Investment Services  53,761   52,703   107,342   109,690 
Corporate  707   688   2,155   2,016 
   
 
   
 
   
 
   
 
 
  $539,255  $568,872  $1,021,966  $1,064,256 
   
 
   
 
   
 
   
 
 
Pretax income (loss):                
Tax Services $(133,972) $(130,383) $(246,961) $(229,963)
Mortgage Services  106,200   184,026   199,740   347,855 
Business Services  (4,913)  (2,732)  (14,984)  (9,411)
Investment Services  (24,566)  (15,336)  (42,837)  (29,093)
Corporate  (28,673)  (18,441)  (53,446)  (43,425)
   
 
   
 
   
 
   
 
 
Income (loss) before taxes  (85,924)  17,134   (158,488)  35,963 
Income taxes (benefit)  (33,725)  6,758   (62,206)  14,068 
   
 
   
 
   
 
   
 
 
Net income (loss) before change in accounting principle  (52,199)  10,376   (96,282)  21,895 
Cumulative effect of change in accounting principle           (6,359)
   
 
   
 
   
 
   
 
 
Net income (loss) $(52,199) $10,376  $(96,282) $15,536 
   
 
   
 
   
 
   
 
 
Basic earnings (loss) per share $(.32) $.06  $(.58) $.09 
   
 
   
 
   
 
   
 
 
Diluted earnings (loss) per share $(.32) $.06  $(.58) $.09 
   
 
   
 
   
 
   
 
 

OVERVIEW

A summary of our results for the six months ended October 31, 2004 compared to the prior year is as follows:

The net loss for the first half of fiscal year 2005 was $96.3 million, compared to net income, before the change in accounting principle, of $21.9 million in 2004.
•  Diluted earnings per share for the three months ended January 31, 2005 and 2004 was $0.55 and $0.59, respectively, and a loss of $0.03 and income of $0.67 for the respective nine-month periods. Results for the current quarter include a non-operating gain of $16.7 million, or $0.06 per diluted share, resulting from a legal recovery.

-17--18-


  Tax Services’ pretax income increased $2.5 million, to $64.3 million for the quarter. For the nine months, the pretax loss increased $17.0$14.5 million to $247.0$182.6 million, primarily due to off-season expenses related to the former major franchise territories acquired in the second quarter of last year, real estate expansion, and marketing costs.which resulted in the opening of a net 939 new company-owned office locations.
 
  Mortgage Services’ revenues and pretax earningsincome decreased $83.0$13.0 million and $148.1$42.8 million, respectively. The decline isrespectively, for the three months ended January 31, 2005. Revenues and pretax income decreased $96.0 million and $190.9 million, for the respective nine-month periods. These declines are due to increased price competition and poorer execution in the secondary market, partially offset by increases in origination volumes of 56.8% and higher loan origination costs.27.7% for the three and nine months, respectively.
 
  Business Services’ revenues increased $30.6$20.6 million or 14.8%,and $51.2 million for the three and nine months ended January 31, 2005, respectively, primarily due to higher chargeable hours in our accounting, tax and consulting business and thebusiness. Chargeable hours increased primarily as a result of risk management services they are providing. Theand business development initiatives. Pretax income increased $4.0 million for the current quarter primarily due to revenue growth. For the nine months ended January 31, 2005, the pretax loss increased $5.6$1.6 million or 59.2%, over the prior year primarily due to increased personnel recruiting and compensation costs and investments we are makingmade in our developing lines of business.emerging businesses.
 
  Investment Services’ revenues declined $2.3increased $4.4 million and $2.0 million and the pretax loss increased $13.7 million.$5.5 million and $19.2 million for the three and nine months, respectively. Declining results are primarily due to a $6.0 million write-down of a branch office facility and additional compensation and benefits from higher commission rates and financial incentives for new advisors.advisors coupled with increased legal expenses, partially offset by gains on the disposition of certain assets. In addition, a $6.0 million write-down of a branch office facility in the second quarter contributed to the increased loss during the nine months ended January 31, 2005.

TAX SERVICES

This segment primarily consists of our income tax preparation businesses – retail, online and software.

         
 
Tax Services – Operating Statistics (U.S. only)   
 
  Period January 1 through January 31, 
 
  2005  2004 
 
Clients served (in 000s):        
Company-owned offices  2,447   2,362 
Franchise offices  1,406   1,352 
Digital tax solutions(1)
  1,129   1,268 
       
   4,982   4,982 
       
Average fee per client served:(2)
        
Company-owned offices $149.94  $140.25 
Franchise offices  130.82   125.61 
       
  $142.97  $134.92 
       
Refund anticipation loans (RALs) (in 000s):        
Company-owned offices  1,197   1,184 
Franchise offices  714   709 
Digital tax solutions  12   20 
       
   1,923   1,913 
       
Offices:        
Company-owned offices  5,811   5,172 
Company-owned shared office locations(3)
  1,296   996 
       
Total company-owned offices  7,107   6,168 
       
 
Franchise offices  3,528   3,418 
Franchise shared office locations(3)
  526   323 
       
Total franchise offices  4,054   3,741 
       
   11,161   9,909 
       
   
Tax Services – Operating Results
 (in 000s)(1) Includes online completed and paid returns and federal software units sold.
(2) Calculated as tax preparation and related fees divided by clients served.
(3) Shared locations include offices located within Wal-Mart, Sears and other third-party businesses.

-19-


                 
 
Tax Services – Operating Results                      (in 000s) 
 
  Three months ended January 31,  Nine months ended January 31, 
 
  2005  2004  2005  2004 
 
Service revenues:                
Tax preparation and related fees $375,343  $339,204  $428,322  $383,993 
Online tax services  10,740   8,200   12,048   9,171 
Other services  23,885   15,812   77,025   64,771 
             
   409,968   363,216   517,395   457,935 
Royalties  50,920   44,427   56,271   49,410 
RAL participation fees  43,354   37,185   43,520   37,192 
RAL waiver fees     988      6,548 
Software sales  17,812   18,915   20,437   19,733 
Other  9,032   9,764   18,016   15,942 
             
Total revenues  531,086   474,495   655,639   586,760 
             
                 
Cost of services:                
Compensation and benefits  179,187   160,001   253,108   226,240 
Occupancy  74,270   66,142   177,779   158,444 
Depreciation  14,907   12,924   33,522   31,021 
Supplies  12,701   11,410   20,716   17,897 
Other  47,484   42,872   106,860   101,808 
             
   328,549   293,349   591,985   535,410 
Cost of software sales  12,731   13,231   20,400   19,939 
Selling, general and administrative  125,469   106,088   225,878   199,547 
             
Total expenses  466,749   412,668   838,263   754,896 
             
Pretax income (loss) $64,337  $61,827  $(182,624) $(168,136)
             
   
                 
  Three months ended October 31,
 Six months ended October 31,
  2004
 2003
 2004
 2003
Service revenues:                
Tax preparation and related fees $33,986  $28,770  $53,148  $45,018 
Online tax services  607   424   1,308   971 
Other services  28,714   27,269   52,971   48,730 
   
 
   
 
   
 
   
 
 
   63,307   56,463   107,427   94,719 
Software sales  1,280   701   2,625   818 
Royalties  3,739   3,416   5,351   4,983 
RAL waiver fees     1,446      5,560 
Other  5,780   4,258   9,150   6,185 
   
 
   
 
   
 
   
 
 
Total revenues  74,106   66,284   124,553   112,265 
   
 
   
 
   
 
   
 
 
Cost of services:                
Compensation and benefits  43,237   38,425   73,921   66,239 
Occupancy  52,838   48,299   103,509   92,302 
Depreciation  9,637   9,686   18,615   18,097 
Supplies  5,754   4,873   8,015   6,487 
Other  31,480   32,155   59,376   58,936 
   
 
   
 
   
 
   
 
 
   142,946   133,438   263,436   242,061 
Cost of software sales  4,399   4,625   7,669   6,708 
Selling, general and administrative  60,733   58,604   100,409   93,459 
   
 
   
 
   
 
   
 
 
Total expenses  208,078   196,667   371,514   342,228 
   
 
   
 
   
 
   
 
 
Pretax loss $(133,972) $(130,383) $(246,961) $(229,963)
   
 
   
 
   
 
   
 
 

Three months ended OctoberJanuary 31, 20042005 compared to OctoberJanuary 31, 2003

2004

Tax Services’ revenues increased $7.8$56.6 million, or 11.8%11.9%, for the three months ended OctoberJanuary 31, 20042005 compared to the prior year.

Tax preparation and related fees increased $5.2$36.1 million, or 18.1%10.7%, for the current quarter. This increase is primarily due in part to Australian operations, which is currentlyan increase in the middle of its tax season. Australian tax returns preparedaverage fee per U.S. client served, coupled with an increase in U.S. clients served in offices. The average fee per client served increased 7.0% and the average charge increased 2.4%, resulting in $2.7 million of additional revenues. Revenues also increased $1.2 million due6.9% to clients accepting their returns$149.94 in the current quarter, which were started and/or completedyear compared to $140.25 last year. Clients served in a previous fiscalcompany-owned offices during the current tax season totaled 2.4 million, up 3.6% from the prior year. We estimate that approximately $10.8 million of the total increase is due to new offices opened during the current year.

Other service revenues increased $1.4$8.1 million primarily as a result of additional revenues associated with Refund Anticipation Checks (RACs), Express IRAs and, to a lesser extent, increased revenues from POM guarantees.

     The average fee per client served at franchise offices increased by 4.1%, while clients served rose 4.0%. These increases, coupled with a slight increase in the royalty rate during the current quarter, resulted in a $6.5 million increase in royalty revenue.

     Revenues earned during the current quarter in connection with RAL participations totaled $43.4 million, an increase of 16.6% over the prior year. This increase is primarily due to an increase in the dollar value of loans in which we purchased participation interests, resulting from an increase in the fee charged by the lender, an increase in our clients’ average refund size, and an increase in the maximum loan amount allowed by the lender.

Cost of services for the three months ended OctoberJanuary 31, 20042005 increased $9.5$35.2 million, or 7.1%12.0%, from the prior year. Our real estate expansion efforts have contributed to increases across all cost of services categories and resulted in both our occupancy expensesa net 639 new stand-alone company-owned offices and costs related to additional tax courses offered, which we anticipate will provide us with

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the staffing necessary for thea net 300 new offices.company-owned shared-office locations. Compensation and benefits increased $4.8$19.2 million primarily due to an increase in the instructorsnumber of tax professionals and support personnelstaff needed to offer these additional tax courses,for our new offices, the increase in revenues and $1.1 million in increased stock-based compensation for seasonal employees. Additionally, off-season expenses related to the former major franchise territories acquired in the second quarter of fiscal year 2004, increased compensation and benefits $1.0 million. These increases were partially offset by a decrease inhigher payroll tax expenses resulting from rate adjustments implemented by certain states.rates. Occupancy expenses increased $4.5$8.1 million, or 12.3%, primarily as a result of a 9.5%higher rent expenses, due to an 11.3% increase in company-owned offices under lease and an 8.2%a 2.7% increase in the average rent. Former major franchise territoriesUtilities related to these new offices also contributed $1.9to the increase. Other cost of service expenses increased $4.6 million of this increase.primarily due to additional expenses associated with our POM program.

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     Selling, general and administrative expenses increased $2.1$19.4 million over the prior year primarily due to increased spending of $6.8on marketing initiatives and a $5.1 million primarily related to additional technology projects and marketing efforts for our expanded tax courses. We also saw increases in consulting, travel and intangible amortization expenses. These increases were partially offset by decreasesincrease in legal expenses. Legal expenses and interest accretion relatedincreased partially due to legal settlements.reserves required for RAL-related litigation.

     The pretax lossPretax income of $134.0$64.3 million for the three months ended OctoberJanuary 31, 20042005 represents a 2.8%4.1% increase over the prior year lossincome of $130.4$61.8 million.

     Due to the seasonal nature of this segment’s business, operating results for the three months ended OctoberJanuary 31, 20042005 are not comparable to the three months ended JulyOctober 31, 2004 and are not indicative of the expected results for the entire fiscal year.

SixNine months ended OctoberJanuary 31, 20042005 compared to OctoberJanuary 31, 20032004

Tax Services’ revenues increased $12.3$68.9 million, or 10.9%11.7%, for the sixnine months ended OctoberJanuary 31, 20042005 compared to the prior year.

     Tax preparation and related fees increased $8.1$44.3 million, or 18.1%11.5%, for the sixnine months ended OctoberJanuary 31, 2004.2005. This increase is primarily due to a $3.1 millionan increase related to clients accepting their returns in the current period which were started and/or completedaverage fee per client served, coupled with an increase in a previous fiscal year.U.S. clients served in offices during the first month of the tax season. Australian operations contributed $3.0 million in additional revenues as a result of increases in tax returns prepared of 7.1%increased 5.2% and the average charge increased 2.8%, resulting in $3.6 million of 2.5%. Our former major franchise territories, which are now being operated as company-owned, contributed $2.0 million in additional tax preparation and related fees.revenues.

     Other service revenues increased $4.2$12.3 million primarily as a result of additional revenues associated with POM guarantees.guarantees and, to a lesser extent, increased revenues from RACs and Express IRAs.

     The average fee per client served and clients served both increased at our franchise offices, resulting in an increase in royalty revenue of 13.9%.

     Revenues earned during the current year in connection with RALs declined $5.4RAL participations totaled $43.5 million, as a resultan increase of 17.0% over the prior year. This increase is primarily due to an increase in the dollar amount of loans in which we purchased participation interests, resulting from an increase in the fee charged by the lender, an increase in our clients’ average refund size and the maximum loan amount allowed by the lender. This increase was offset by the elimination of RAL waiver revenue in the prior year associated with the RAL waiver agreement in the prior year.agreement.

     Cost of services for the sixnine months ended OctoberJanuary 31, 20042005 were up $21.4$56.6 million, or 8.8%10.6%, from the prior year. Compensation and benefits increased $7.7$26.9 million primarily due to $3.1 million morean increase in off-season expenses incurred related to former major franchise territories acquired in the second quarter of fiscal year 2004. Increased numbers of instructors and support personnel needed to operate the higher number of tax courses offered this year also contributed to the increase. These increases were partially offset by a decrease in payroll tax expenses resulting from rate adjustments implemented by certain states.professionals and support staff needed for our real estate expansion and increased revenues. Occupancy expenses increased $11.2$19.3 million, or 12.2%, as a result of a 9.0%an 11.3% increase in company-owned offices under lease and an 8.3% increase in the average rent. Former major franchise territories contributed $4.8lease. Other cost of service expenses increased $5.1 million of this increase.primarily due to additional expenses associated with Express IRAs.

     Selling, general and administrative expenses increased $7.0$26.3 million over the prior year due to increased spending of $10.3 million, primarily as a result ofrelated to additional technology and marketing efforts, undertaken in the current year. We also saw increases in consulting, travel and intangible amortization expenses. These increases were partially offset by decreases in legal expenses and in interest accretion related to legal settlements.information technology expenses.

     The pretax loss of $247.0$182.6 million for the sixnine months ended OctoberJanuary 31, 20042005 represents a 7.4%an 8.6% increase over the prior year loss of $230.0$168.1 million.

Fiscal 2005 outlook

Our fiscal year 2005 outlook for the Tax Services segment is unchanged from the discussion in our April 30, 2004 Form 10-K and our JulyOctober 31, 2004 Form 10-Q. WeClients served across our retail network through February 15, 2005 were up 4.0% and we believe we are on targettrack to open between 650 and

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700 stand-alone offices acrossmeet our company-owned and franchise network, and approximately 400 additional Wal-Mart locationsexpectations for the upcoming taxyear. However, results in interim periods may not necessarily be representative of the overall results for the season.

RAL Litigation

We have been named as a defendant in a number of lawsuits alleging that we engaged in wrongdoing with respect to the RAL program. We believe we have strong defenses to the various RAL cases and will vigorously defend our position. Nevertheless, the amounts claimed by the plaintiffs are, in some instances, very substantial, and there can be no assurances as to the ultimate outcome of the pending RAL cases, or as to the impact of the RAL cases on our financial statements. See additional discussion of RAL Litigation in note 1112 to the condensed consolidated financial statements.statements and in Part II, Item 1, “Legal Proceedings.”

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MORTGAGE SERVICES

This segment is primarily engaged in the origination of non-prime mortgage loans through an independent broker network, the origination of prime and non-prime mortgage loans through a retail office network, the sale and securitization of mortgage loans and residual interests, and the servicing of non-prime loans.

             
 
Mortgage Services – Operating Statistics     (dollars in 000s) 
 
Three months ended January 31, 2005  January 31, 2004  October 31, 2004 
 
Volume of loans originated:            
Wholesale (non-prime) $7,378,071  $4,732,182  $5,528,361 
Retail:Prime  238,867   157,438   183,647 
Non-prime  776,797   464,926   800,975 
          
  $8,393,735  $5,354,546  $6,512,983 
          
Loan characteristics:            
Weighted average FICO score(1)
  615   607   609 
Weighted average interest rate for borrowers(1)
  7.30%  7.47%  7.46%
Weighted average loan-to-value(1)
  79.3%  78.1%  78.3%
 
Revenue (loan value):            
Net gain on sale – gross margin(2)
  2.42%  3.93%  2.83%
 
Loan delivery:            
Loan sales $8,348,537  $5,308,800  $6,560,780 
Execution price(3)
  2.82%  4.08%  2.94%
   
Mortgage Services – Operating Statistics
 (dollars in 000s)(1) Represents non-prime production.
  
             
Three months ended
 October 31, 2004
 October 31, 2003
 July 31, 2004
Number of loans originated:            
Wholesale (non-prime)  34,385   36,233   37,487 
Retail: Prime  1,365   1,944   1,697 
Non-prime  5,672   4,110   4,742 
   
 
   
 
   
 
 
   41,422   42,287   43,926 
   
 
   
 
   
 
 
Volume of loans originated:            
Wholesale (non-prime) $5,528,361  $5,603,118  $5,981,104 
Retail: Prime  183,647   247,661   215,287 
Non-prime  800,975   492,977   620,126 
   
 
   
 
   
 
 
  $6,512,983  $6,343,756  $6,816,517 
   
 
   
 
   
 
 
Loan characteristics:            
Weighted average FICO score(1)
  609   611   609 
Weighted average interest rate for borrowers(1)
  7.46%   7.51%   7.21% 
Weighted average loan-to-value(1)
  78.3%   78.2%   78.0% 
Revenue (loan value):            
Net gain on sale – gross margin(2)
  2.83%   3.96%   2.72% 
Loan delivery:            
Loan sales $6,560,780  $6,330,449  $6,744,056 
Execution price(3)
  2.94%   3.87%   4.12% 


(1)Represents non-prime production.
(2)
Defined as gain on sale of mortgage loans (including gain or loss on derivatives, mortgage servicing rights and net of direct origination and acquisition expenses) divided by origination volume.
(3) 
(3)Defined as total premium received divided by total balance of loans delivered to third partythird-party investors or securitization vehicles (excluding mortgage servicing rights and the effect of loan origination expenses).

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-22-


Mortgage Services – Operating Results
(in 000s)
                      
 
Mortgage Services - Operating ResultsMortgage Services - Operating Results(in 000s) 
Three months ended
 October 31, 2004
 October 31, 2003
 July 31, 2004
 January 31, 2005 January 31, 2004 October 31, 2004 
Components of gains on sales:  
Gains on mortgage loans $184,589 $250,921 $185,528 
Gain on mortgage loans $172,381 $217,915 $187,195 
Gain (loss) on derivatives 30,756  (7,724)  (2,606)
Gain on sales of residual interests  17,000  
Impairment of residual interests  (34)  (363)  (3,435)  (4,835)  (14,942)  (34)
 
 
 
 
 
 
        
 184,555 250,558 182,093  198,302 212,249 184,555 
 
 
 
 
 
 
        
Interest income:  
Accretion – residual interests 32,172 36,843 25,663 
Accretion - residual interests 28,782 47,483 32,172 
Other interest income 2,445 606 1,439  4,064 2,227 2,445 
 
 
 
 
 
 
        
 34,617 37,449 27,102  32,846 49,710 34,617 
 
 
 
 
 
 
        
Loan servicing revenue 61,907 51,659 58,855  72,928 55,072 61,907 
Other 555 507 83  567 568 555 
 
 
 
 
 
 
        
Total revenues 281,634 340,173 268,133  304,643 317,599 281,634 
       
 
 
 
 
 
 
  
Cost of services 53,062 48,507 52,113  56,694 52,832 53,062 
Compensation and benefits 68,945 63,614 76,157  80,185 62,874 68,945 
Occupancy 11,327 9,550 9,964  11,519 9,059 11,327 
Other 42,100 34,476 36,359  44,564 38,358 42,100 
 
 
 
 
 
 
        
Total expenses 175,434 156,147 174,593  192,962 163,123 175,434 
 
 
 
 
 
 
        
Pretax income $106,200 $184,026 $93,540  $111,681 $154,476 $106,200 
 
 
 
 
 
 
        

Three months ended OctoberJanuary 31, 20042005 compared to OctoberJanuary 31, 2003

2004

Mortgage Services’ revenues decreased $58.5$13.0 million, or 17.2%4.1%, for the three months ended OctoberJanuary 31, 20042005 compared to the prior year. Revenues decreased as a result of a decline in gains on sales of mortgage loans.loans and residual interests and lower accretion income, somewhat offset by gains on derivatives and increased servicing revenue.

     The following table summarizes the key drivers of gains on sales of mortgage loans:

(dollars in 000s)

             
Three months ended October 31,
 2004
 2003
(dollars in 000s)(dollars in 000s)
Three months ended January 31, 2005 2004 
Application process:  
Total number of applications 72,699 72,858  84,810 59,328 
Number of sales associates(1)
 3,369 2,476  3,523 2,649 
Closing ratio(2)
  57.0%   58.0%   60.4%  60.3%
Originations:  
Total number of originations 41,422 42,287  51,267 35,795 
Weighted average interest rate for borrowers (WAC)  7.46%   7.51%   7.30%  7.47%
Average loan size $157 $150  $164 $150 
Total originations $6,512,983 $6,343,756  $8,393,735 $5,354,546 
Non-prime / prime origination ratio 34.5 : 1 24.6 : 1 
Direct origination expenses, net $86,239 $73,776 
Non-prime origination ratio  97.2%  97.1%
Direct origination and acquisition expenses, net $110,432 $75,257 
Revenue (loan value):  
Net gain on sale – gross margin(3)
  2.83%   3.96% 
Net gain on sale - gross margin(3)
  2.42%  3.93%

(1)Includes all direct sales and back office sales support associates.
(2)Percentage of loans funded divided by total applications in the period.
(3)Defined as gain on sale of mortgage loans (including gain or loss on derivatives, mortgage servicing rights and net of direct origination and acquisition expenses) divided by origination volume.

     GainsAlthough we continue to grow our origination volumes, up 56.8% over the prior year, gains on sales of mortgage loans declined $66.3$45.5 million, primarily as a result of increased price competition and poorer execution in the secondary market. Market interest rates, based on a two-year swap, increased from 2.19%2.20% last year to 2.94%3.64% at the end of the current quarter, up 74 basis points.quarter. However, our WAC declined fiveto 7.30% from 7.47% in the prior year. Because our WAC was not more aligned with market rates, our gross margin declined 151 basis points, to 2.42% from 3.93% last year. To mitigate the risk of short-term changes in market interest rates, we use interest rate swaps and forward loan sale commitments. During the current

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quarter, we recorded a net $30.8 million in gains, compared to losses of $7.7 million in the prior year, resulting in a decline of 113 basis points inrelated to our gross margin,various derivative instruments. See note 6 to 2.83% from 3.96% last year. Additionally, direct origination expenses increased $12.5 million, primarily due to increases in broker incentives and origination volume.the condensed consolidated financial statements.

     During the current quarter,year, we reclassified the accretion on our beneficial interest in Trusts, which includes actual cash received from the Trusts in excess of those estimated, from interest income to gain on sale. This change was made to more accurately reflect the characteristics of the proceeds received by the beneficial interest holders upon disposition of the loans by the Trusts. Amounts reclassified from interest income to gains on sales for the three months ended OctoberJanuary 31, 20032004 totaled $41.3$57.6 million. This change had no impact on our net income as previously reported.

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     In the prior year we recorded $17.0 million in gains on sales of previously securitized residual interests, while no similar transaction occurred in the current year.


     Impairments of residual interests in securitizations of $4.8 million were recognized during the current quarter, compared with $14.9 million in the prior year.

     The following table summarizes the key drivers of loan servicing revenues:

(dollars in 000s)

                
Three months ended October 31,
 2004
 2003
 (dollars in 000s) 
Three months ended January 31, 2005 2004 
Average servicing portfolio:  
With related MSRs $39,407,600 $30,716,220  $41,753,865 $33,427,112 
Without related MSRs 11,917,124 6,108,813  15,584,677 7,797,396 
 
 
 
 
      
 $51,324,724 $36,825,033  $57,338,542 $41,224,508 
 
 
 
 
      
Number of loans serviced 362,430 295,636  387,619 308,305 
Average delinquency rate  5.19%   6.28%   5.02%  6.00%
Value of MSRs $134,062 $111,960  $147,511 $106,196 

     Loan servicing revenues increased $10.2$17.9 million, or 19.8%32.4%, compared to the prior year. The increase reflects a higher loan servicing portfolio. The average servicing portfolio for the three months ended OctoberJanuary 31, 20042005 increased $14.5$16.1 billion, or 39.4%39.1%, to $51.3$57.3 billion.

     Accretion of residual interests of $32.2$28.8 million for the three months ended OctoberJanuary 31, 20042005 represents a decrease of $4.7$18.7 million from the prior year. This decrease is primarily due to the sale of previously securitized residual interests during fiscal year 2004, which eliminated future accretion on those residual interests and reduced the balance of residual interests from $317.6 million at October 31, 2003 to $261.5 million at October 31, 2004.interests.

     During the secondthird quarter of fiscal year 2005, our residual interests continued to perform better than expected compared to internal valuation models.models, primarily due to credit losses performing better than originally modeled. We recorded favorable pretax mark-to-market adjustments, which increased the fair value of our residual interests $47.1$18.8 million during the quarter. These adjustments were recorded, net of write-downs of $11.7$9.0 million and deferred taxes of $13.5$3.8 million, in other comprehensive income and will be accreted into income throughout the remaining life of those residual interests. Future changes in interest rates or other assumptions, based on market conditions or actual loan pool performance, could cause additional adjustments to the fair value of the residual interests and could cause changes to the accretion of these residual interests in future periods. Favorable mark-to-market adjustments on low original value residuals will generally not be accreted into revenues until the residual interest begins to cash flow.

     Total expenses for the three months ended OctoberJanuary 31, 2004,2005, increased $19.3$29.8 million, or 12.4%18.3%, over the year-ago quarter. This increase is partiallyprimarily due to $5.3$17.3 million in increased compensation and benefits as a result of a 36.1%33.0% increase in sales associates. We did not achieve the level of loan productionassociates, coupled with related increases in our second quarter that we were staffed to support. Occupancy expenses increased as a result of new branch offices opened since October of last year.payroll taxes and origination-based incentives. Other expenses increased $7.6$6.2 million for the current quarter, primarily due to a $3.6$1.5 million increase in consulting expenses.expenses, and similar increases in depreciation and travel. Costs related to servicing of mortgage loans increased $4.6$3.9 million as a result of a higher average servicing portfolio during the three months ended OctoberJanuary 31, 2004.2005.

     Pretax income decreased $77.8$42.8 million to $106.2$111.7 million for the three months ended OctoberJanuary 31, 2004.2005.

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Three months ended January 31, 2005 compared to October 31, 2004 compared to July 31, 2004



Mortgage Services’ revenues increased $13.5$23.0 million, or 5.0%8.2%, for the three months ended OctoberJanuary 31, 2004,2005, compared to the firstsecond quarter. RevenueRevenues increased due to gains on derivatives and higher accretionservicing revenues, partially offset by lower gains on residual interests, a decline in impairmentssales of residual interests and increased servicing revenues.mortgage loans.

     The following table summarizes the key drivers of gains on sales of mortgage loans:

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      (dollars in 000s) 
 
Three months ended January 31, 2005  October 31, 2004 
 
Application process:        
Total number of applications  84,810   72,699 
Number of sales associates(1)
  3,523   3,369 
Closing ratio(2)
  60.4%  57.0%
Originations:        
Total number of originations  51,267   41,422 
Weighted average interest rate for borrowers (WAC)  7.30%  7.46%
Average loan size $164  $157 
Total originations $8,393,735  $6,512,983 
Non-prime origination ratio  97.2%  97.2%
Direct origination and acquisition expenses, net $110,432  $86,239 
Revenue (loan value):        
Net gain on sale - gross margin(3)
  2.42%  2.83%
 


(dollars in 000s)

         
Three months ended
 October 31, 2004
 July 31, 2004
Application process:        
Total number of applications  72,699   74,492 
Number of sales associates(1)
  3,369   3,117 
Closing ratio(2)
  57.0%   59.0% 
Originations:        
Total number of originations  41,422   43,926 
Weighted average interest rate for borrowers  7.46%   7.21% 
Average loan size $157  $155 
Total originations $6,512,983  $6,816,517 
Non-prime / prime origination ratio  34.5 : 1   30.7 : 1 
Direct origination expenses, net $86,239  $102,878 
Revenue (loan value):        
Net gain on sale – gross margin(3)
  2.83%   2.72% 

(1)Includes all direct sales and back office sales support associates.
(2)Percentage of loans funded divided by total applications in the period.
(3)Defined as gain on sale of mortgage loans (including gain or loss on derivatives, mortgage servicing rights and net of direct origination and acquisition expenses) divided by origination volume.


     Gains on sales of mortgage loans decreased $0.9$14.8 million primarily as a result of lower origination volumes.increased price competition and poorer execution in the secondary market. Market interest rates have increased to 3.64% from 2.94% in the second quarter. However our WAC declined from 7.46% to 7.30%. Because our WAC was not more aligned with market rates, our gross margin declined 41 basis points. To mitigate the risk of short-term changes in market interest rates, we use interest rate swaps and forward loan sale commitments. During the current quarter, we recorded a net $30.8 million in gains, compared to a net loss of $2.6 million in the second quarter, related to our various derivative instruments. Loan origination volumes decreased 4.5%increased 28.9% from the firstsecond quarter primarily due to increased price competition. This decrease was offset by an increase in our gross margin and a $16.6 million decline in direct origination expenses. Market interest rates have decreased nine basis points since the first quarter, however during the quarter, our WAC increased 25 basis points, resulting in an 11 basis point improvement in our gross margin. Amounts reclassified from interest income to gains onhiring of additional sales for the three months ended July 31, 2004 totaled $44.6 million. This change had no impact on our net income as previously reported.associates.

     Impairments of residual interests in securitizations of $3.4$4.8 million were recognized during the firstthird quarter.

     The following table summarizes the key drivers of loan servicing revenues:

(dollars in 000s)

        
 (dollars in 000s) 
        
Three months ended
 October 31, 2004
 July 31, 2004
 January 31, 2005 October 31, 2004 
Average servicing portfolio:  
With related MSRs $39,407,600 $37,524,221  $41,753,865 $39,407,600 
Without related MSRs 11,917,124 10,012,639  15,584,677 11,917,124 
 
 
 
 
      
 $51,324,724 $47,536,860  $57,338,542 $51,324,724 
 
 
 
 
      
Number of loans serviced 362,430 344,659  387,619 362,430 
Average delinquency rate  5.19%   5.01%   5.02%  5.19%
Value of MSRs $134,062 $123,980  $147,511 $134,062 

     Loan servicing revenues increased $3.1$11.0 million, or 5.2%17.8%, compared to the firstsecond quarter. The increase reflects a higher loan servicing portfolio. The average servicing portfolio for the three months ended OctoberJanuary 31, 20042005 increased $3.8$6.0 billion, or 8.0%11.7%.

     Accretion of residual interests of $32.2Total expenses increased $17.5 million represents an increase of $6.5 million overcompared to the precedingsecond quarter. This increase is primarily due to write-ups$11.2 million in theincreased compensation and benefits as a result of a 4.6% increase in sales associates, coupled with related asset values during the first half of fiscal year 2005.

     Total expenses of $175.4 million for the current quarter increased $0.8 million compared to the first quarter.increases in payroll taxes and origination-based incentives. Other expenses increased $5.7$2.5 million for the current quarter, primarily due to a $2.9$5.6 million increase in consulting expenses, a $1.5 million increase in allocated expenses, and increases in depreciation and other expenses. This increasemarketing costs, which was partially offset by a $7.2$3.2 million declinedecrease in compensation and benefits, primarilyconsulting expenses. Costs related to servicing of mortgage loans increased $3.6 million as a result of decreased incentive compensation expenses.a higher average servicing portfolio.

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     Pretax income increased $12.7$5.5 million, or 13.5%5.2%, for the three months ended OctoberJanuary 31, 20042005 compared to the preceding quarter.

-23-

         
 
Mortgage Services – Operating Statistics(dollars in 000s)
Nine months ended January 31, 2005  2004 
 
Volume of loans originated:        
Wholesale (non-prime) $18,887,536  $14,740,523 
Retail:Prime  637,801   945,424 
Non-prime  2,197,898   1,323,236 
       
  $21,723,235  $17,009,183 
       
Loan characteristics:        
Weighted average FICO score(1)
  611   608 
Weighted average interest rate for borrowers(1)
  7.32%  7.51%
Weighted average loan-to-value(1)
  78.6%  78.2%
    
Revenue (loan value):        
Net gain on sale – gross margin(2)
  2.64%  4.01%
    
Loan delivery:        
Loan sales $21,653,373  $16,940,590 
Execution price(3)
  3.21%  4.14%
 


Mortgage Services – Operating Statistics
(dollars in 000s)
         
Six months ended October 31,
 2004
 2003
Number of loans originated:        
Wholesale (non-prime)  71,872   64,727 
Retail: Prime  3,062   5,949 
Non-prime  10,414   7,114 
   
 
   
 
 
   85,348   77,790 
   
 
   
 
 
Volume of loans originated:        
Wholesale (non-prime) $11,509,465  $10,008,341 
Retail: Prime  398,934   787,987 
Non-prime  1,421,101   858,308 
   
 
   
 
 
  $13,329,500  $11,654,636 
   
 
   
 
 
Loan characteristics:        
Weighted average FICO score(1)
  609   609 
Weighted average interest rate for borrowers(1)
  7.33%   7.53% 
Weighted average loan-to-value(1)
  78.1%   78.2% 
Revenue (loan value):        
Net gain on sale – gross margin(2)
  2.78%   4.04% 
Loan delivery:        
Loan sales $13,304,836  $11,631,790 
Execution price(3)
  3.43%   4.18% 

(1) Represents non-prime production.
(2) Defined as gain on sale of mortgage loans (including gain or loss on derivatives, mortgage servicing rights and net of direct origination and acquisition expenses) divided by origination volume.
(3)(6) Defined as total premium received divided by total balance of loans delivered to third partythird-party investors or securitization vehicles (excluding mortgage servicing rights and the effect of loan origination expenses).

Mortgage Services – Operating Results
(in 000s)
         
Six months ended October 31,
 2004
 2003
Components of gains on sales:        
Gains on mortgage loans $370,117  $471,061 
Impairment of residual interests  (3,469)  (11,106)
   
 
   
 
 
   366,648   459,955 
   
 
   
 
 
Interest income:        
Accretion – residual interests  57,835   70,906 
Other interest income  3,884   816 
   
 
   
 
 
   61,719   71,722 
   
 
   
 
 
Loan servicing revenue  120,762   99,976 
Other  638   1,109 
   
 
   
 
 
Total revenues  549,767   632,762 
   
 
   
 
 
Cost of services  105,175   91,188 
Compensation and benefits  145,102   116,082 
Occupancy  21,291   18,847 
Other  78,459   58,790 
   
 
   
 
 
Total expenses  350,027   284,907 
   
 
   
 
 
Pretax income $199,740  $347,855 
   
 
   
 
 


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Six


         
  
Mortgage Services - Operating Results(in 000s)
Nine months ended January 31, 2005  2004 
 
Components of gains on sales:        
Gain on mortgage loans $544,428  $685,549 
Gain (loss) on derivatives  28,826   (4,297)
Gain on sales of residual interests     17,000 
Impairment of residual interests  (8,304)  (26,048)
       
   564,950   672,204 
       
Interest income:        
Accretion - residual interests  86,618   118,389 
Other interest income  7,947   3,043 
       
   94,565   121,432 
       
Loan servicing revenue  193,690   155,048 
Other  1,205   1,677 
       
Total revenues  854,410   950,361 
       
 
Cost of services  161,869   144,020 
Compensation and benefits  225,287   178,956 
Occupancy  32,810   27,906 
Other  123,023   97,148 
       
Total expenses  542,989   448,030 
       
Pretax income $311,421  $502,331 
       
 

Nine months ended OctoberJanuary 31, 20042005 compared to OctoberJanuary 31, 2003

2004
Mortgage Services’ revenues decreased $83.0$96.0 million, or 13.1%10.1%, for the sixnine months ended OctoberJanuary 31, 20042005 compared to the prior year. Revenues decreased primarily as a result of a decline in gains on sales of mortgage loans.

        The following table summarizes the key drivers of gains on sales of mortgage loans:

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      (dollars in 000s)
 
Nine months ended January 31, 2005  2004 
 
Application process:        
Total number of applications  232,001   194,730 
Number of sales associates(1)
  3,523   2,649 
Closing ratio(2)
  58.9%  58.3%
Originations:        
Total number of originations  136,615   113,585 
Weighted average interest rate for borrowers (WAC)  7.32%  7.51%
Average loan size $159  $150 
Total originations $21,723,235  $17,009,183 
Non-prime origination ratio  97.1%  94.4%
Direct origination expenses, net $299,549  $208,315 
Revenue (loan value):        
Net gain on sale – gross margin(3)
  2.64%  4.01%
 

(1) Includes all direct sales and back office sales support associates.
(2) Percentage of loans funded divided by total applications in the period.
(3) Defined as gain on sale of mortgage loans (including gain or loss on derivatives, mortgage servicing rights and net of direct origination and acquisition expenses) divided by origination volume.

(dollars in 000s)

         
Six months ended October 31,
 2004
 2003
Application process:        
Total number of applications  147,191   135,402 
Number of sales associates(1)
  3,369   2,476 
Closing ratio(2)
  58.0%   57.5% 
Originations:        
Total number of originations  85,348   77,790 
Weighted average interest rate for borrowers  7.33%   7.53% 
Average loan size $156  $150 
Total originations $13,329,500  $11,654,636 
Non-prime / prime origination ratio  32.4 : 1   13.8 : 1 
Direct origination expenses, net $189,117  $130,244 
Revenue (loan value):        
Net gain on sale – gross margin(3)
  2.78%   4.04% 

(1)Includes all direct sales and back office sales support associates.
(2)Percentage of loans funded divided by total applications in the period.
(3)Defined as gain on sale of mortgage loans (including mortgage servicing rights and net of direct origination expenses) divided by origination volume.

     Gains     Although we continue to grow our origination volumes, up 27.7% over the prior year, gains on sales of mortgage loans declined $100.9$141.1 million as a result of increased price competition and poorer execution in the secondary market and higher loan origination costs.market. Market interest rates have increased 106 basis points sinceto 3.64% from 1.88% in early April howeverand our WAC has only increased 27 basis points from 7.06% at April 30, 2004 resulting in a decline into 7.32% at January 31, 2005. Because our WAC was not more aligned with market rates, our gross margin of 126declined 137 basis points from last year. Additionally, direct origination expenses increased $58.9To mitigate the risk of short-term changes in market interest rates, we use interest rate swaps and forward loan sale commitments. During the current year, we recorded a net $28.8 million primarily duein gains, compared to increasesa net loss of $4.3 million in broker incentives and origination volume. Amountsthe prior year, related to our various derivative instruments.

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     As discussed previously, we reclassified accretion on our beneficial interest in Trusts from interest income to gainsgain on salessale. Amounts reclassified for the sixnine months ended OctoberJanuary 31, 20032004 totaled $68.3$125.9 million. This change had no impact on our net income as previously reported.

     In the prior year we recorded $17.0 million in gains on sales of previously securitized residual interests, while no similar transaction occurred in the current year.

Impairments of residual interests in securitizations of $3.5$8.3 million were recognized in the current period, compared to $11.1$26.0 million for the sixnine months ended OctoberJanuary 31, 2003.2004.

     The following table summarizes the key drivers of loan servicing revenues:

(dollars in 000s)

                
Six months ended October 31,
 2004
 2003
(dollars in 000s)(dollars in 000s)
Nine months ended January 31, 2005 2004 
Average servicing portfolio:  
With related MSRs $38,436,169 $29,708,420  $39,593,946 $30,931,506 
Without related MSRs 10,998,659 5,188,500  12,586,192 5,975,852 
 
 
 
 
      
 $49,434,828 $34,896,920  $52,180,138 $36,907,358 
 
 
 
 
      
Number of loans serviced 362,430 295,636  387,619 308,305 
Average delinquency rate  5.10%   6.43%   5.03%  6.27%
Value of MSRs $134,062 $111,960  $147,511 $106,196 

     Loan servicing revenues increased $20.8$38.6 million, or 20.8%24.9%, compared to the prior year. The increase reflects a higher loan-servicing portfolio. The average servicing portfolio for the sixnine months ended OctoberJanuary 31, 20042005 increased $14.5$15.3 billion, or 41.7%41.4%.

     Accretion of residual interests of $57.8$86.6 million for the sixnine months ended OctoberJanuary 31, 20042005 represents a decrease of $13.1$31.8 million from the prior year. This decrease is primarily due to the sale of previously securitized residual interests during fiscal year 2004, which eliminated future accretion on those residual interests.

     During the first halfnine months of fiscal year 2005, our residual interests continued to perform better than expected compared to internal valuation models. We recorded favorable pretax mark-to-market adjustments, which increased the fair value of our residual interests $113.5$132.3 million during the year. These adjustments were recorded, net of write-downs of $24.7$33.6 million and deferred taxes of $33.9$37.7 million, in other comprehensive income and will be accreted into income throughout the remaining life of those residual interests.

     Total expenses for the sixnine months ended OctoberJanuary 31, 2004,2005, increased $65.1$95.0 million, or 22.9%21.2%, over the prior year. This increase is primarily due to $29.0$46.3 million in increased compensation and benefits as a

-25-


result of a 36.1%33.0% increase in sales associates. We did not achieveassociates, reflecting the level of loan productionoverall growth in the current year that we were staffed to support.operations. Other expenses increased $19.7$25.9 million for the current period, primarily due to a $6.1an $8.9 million increase in consulting expenses, a $3.7 million increase in allocated expenses, $2.4 million in additional travel expenses, and increases in depreciation and othertravel expenses. Costs related to servicing of mortgage loans increased $14.0$17.8 million as a result of a higher average servicing portfolio.

     Pretax income decreased $148.1$190.9 million to $199.7$311.4 million for the sixnine months ended OctoberJanuary 31, 2004.2005.

Fiscal 2005 outlook


Due to continued pressure on our margins, our Mortgage Services segment fiscal year 2005 outlook has declined from the discussion in our April 30, 2004 Form 10-K and our July 31, 2004 Form 10-Q.10-K. Based on these assumptions, we expect our mortgage segment pretax income to decline approximately 30% from fiscal year 2004, excluding the gain on sale of previously securitized residual interests. We are investing in technology and seeking other alternatives to lower our cost of origination. Beginning late in our fourth quarter and then more meaningfully in fiscal year 2006, we expect to realize a 50 to 75 basis point improvement in our overalltotal cost of origination, including the effect of potentially higher origination volumes.

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BUSINESS SERVICES


This segment offers middle-market companies accounting, tax and consulting services, wealth management, retirement resources, payroll and benefits services, corporate finance and financial process outsourcing.

                 
  
Business Services – Operating Statistics
 Three months ended January 31,Nine months ended January 31,
  2005  2004  2005  2004 
 
Accounting, tax and consulting:                
Chargeable hours  641,009   580,746   1,852,346   1,682,073 
Chargeable hours per person  332   322   935   904 
Net collected rate per hour $134  $126  $129  $122 
Average margin per person $25,194  $23,117  $64,621  $59,126 
 
                 
  
Business Services – Operating Results(in 000s)
 Three months ended January 31,Nine months ended January 31,
  2005  2004  2005  2004 
 
Service revenues:                
Accounting, tax and consulting $90,880  $74,680  $259,207  $214,544 
Capital markets  17,631   19,287   48,309   53,789 
Payroll, benefits and retirement services  6,748   5,527   16,280   14,977 
Other services  7,809   4,754   20,212   13,681 
             
   123,068   104,248   344,008   296,991 
Other  9,804   8,045   27,013   22,825 
             
Total revenues  132,872   112,293   371,021   319,816 
             
 
Cost of services:                
Compensation and benefits  68,730   56,707   206,631   165,306 
Occupancy  6,572   4,935   17,111   15,393 
Other  8,129   8,386   31,151   24,143 
             
   83,431   70,028   254,893   204,842 
Selling, general and administrative  43,505   40,310   125,176   122,430 
             
Total expenses  126,936   110,338   380,069   327,272 
             
Pretax income (loss) $5,936  $1,955  $(9,048) $(7,456)
             
 

Business Services – Operating Statistics

                 
  Three months ended October 31,
 Six months ended October 31,
  2004
 2003
 2004
 2003
Accounting, tax and consulting:                
Chargeable hours  674,302   584,941   1,211,337   1,101,327 
Chargeable hours per person  322   309   601   581 
Net collected rate per hour $129  $120  $126  $119 
Average margin per person $22,706  $20,177  $39,134  $35,961 
Business Services – Operating Results
(in 000s)
                 
  Three months ended October 31,
 Six months ended October 31,
  2004
 2003
 2004
 2003
Service revenues:                
Accounting, tax and consulting $85,298  $68,669  $153,658  $129,570 
Capital markets  14,895   17,870   30,672   34,500 
Payroll, benefits and retirement services  4,827   4,864   9,481   9,422 
Other services  3,230   1,755   5,693   1,755 
   
 
   
 
   
 
   
 
 
   108,250   93,158   199,504   175,247 
Other  20,797   15,866   38,645   32,276 
   
 
   
 
   
 
   
 
 
Total revenues  129,047   109,024   238,149   207,523 
   
 
   
 
   
 
   
 
 
Cost of services:                
Compensation and benefits  71,643   56,429   135,740   107,512 
Occupancy  5,933   5,510   10,539   10,457 
Other  8,887   7,375   17,428   14,177 
   
 
   
 
   
 
   
 
 
   86,463   69,314   163,707   132,146 
Selling, general and administrative  47,497   42,442   89,426   84,788 
   
 
   
 
   
 
   
 
 
Total expenses  133,960   111,756   253,133   216,934 
   
 
   
 
   
 
   
 
 
Pretax loss $(4,913) $(2,732) $(14,984) $(9,411)
   
 
   
 
   
 
   
 
 

Three months ended OctoberJanuary 31, 20042005 compared to OctoberJanuary 31, 2003

2004
Business Services’ revenues for the three months ended OctoberJanuary 31, 20042005 increased $20.0$20.6 million, or 18.4%18.3%, from the prior year. This increase was primarily due to a $16.6$16.2 million increase in accounting,

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tax and consulting revenues resulting from ana 6.3% increase in the net collected rate per hour and a 15.3%10.4% increase in chargeable hours. The increase in chargeable hours is primarily due to the favorable market conditions for all of our core services and thestrong demand for consulting and risk management services. Other service revenues increased $1.5$3.1 million as a result of growth in our financial process outsourcing business.

business and wealth management services. Capital markets revenues declined $1.7 million as a result of an 11.5% decrease in the number of business valuation projects. Other revenues increased $4.9$1.8 million as a result of increases in reimbursable expenses billedcomputer hardware and software sales to clients and contractor revenues. Capital markets revenues declined $3.0 million as a result of a 4.2% decrease in the number of business valuation projects.clients.

     Total expenses increased $22.2$16.6 million, or 19.9%15.0%, for the three months ended OctoberJanuary 31, 20042005 compared to the prior year. Compensation and benefits increased $15.2$12.0 million, primarily as a result of increases in the average wage per employee, which is being driven by marketplace competition for professional staff, and in the number of personnel. Selling, general and administrative expenses increased $5.1$3.2 million primarily due to increased personnel recruiting expenses and additional costs associated with our strategic growthbusiness development initiatives. A portion of the increases in each expense category isHigher expenses are also attributable to investments we are making in early-stage businesses within this segment.

     The pretax lossPretax income for the three months ended OctoberJanuary 31, 20042005 was $4.9$5.9 million compared to $2.7$2.0 million in the prior year.

-29-


     Due to the seasonal nature of this segment’s business, operating results for the three months ended OctoberJanuary 31, 20042005 are not comparable to the three months ended JulyOctober 31, 2004 and are not indicative of the expected results for the entire fiscal year.

SixNine months ended OctoberJanuary 31, 20042005 compared to OctoberJanuary 31, 2003

2004
Business Services’ revenues for the sixnine months ended OctoberJanuary 31, 20042005 increased $30.6$51.2 million, or 14.8%16.0%, from the prior year. This increase was primarily due to a $24.1$44.7 million increase in accounting, tax and consulting revenues resulting from ana 5.7% increase in the net collected rate per hour and a 10.0%10.1% increase in chargeable hours. Additionally, reimbursable expenses and contractor revenues contributed $2.3 million and $3.8 million, respectively, to this increase. Other service revenues increased $3.9$6.5 million due to our wealth management services and the acquisition of our financial process outsourcing business in the second quarter of last year, coupled with baseline growth in this business. Capital markets revenues declined $5.5 million as a result of a 13.0% decrease in the number of business valuation projects. Other revenues increased $6.4$4.2 million as a result of increases in reimbursable expenses billednetwork product fees and computer hardware and software sales to clients and contractor revenues. Capital markets revenues declined $3.8 million as a result of a 13.9% decrease in the number of business valuation projects.clients.

     Total expenses increased $36.2$52.8 million, or 16.7%16.1%, for the sixnine months ended OctoberJanuary 31, 20042005 compared to the prior year. Compensation and benefits increased $28.2$41.3 million, primarily as a result of increases in the average wage per employee, which is being driven by marketplace competition for professional staff, and the number of personnel. Other cost of services increased as a result of higher legal fees and settlements, coupled with higher reimbursable expenses billed to clients.clients and contractor fees. Selling, general and administrative expenses increased $4.6$2.7 million primarily due to increased personnel recruiting expenses and additional costs associated with our strategic growth initiatives. A portion of the increases in each expense category isHigher expenses are also attributable to investments we are making in early-stage businesses within this segment.

     The pretax loss for the sixnine months ended OctoberJanuary 31, 20042005 was $15.0$9.0 million compared to $9.4$7.5 million in the prior year.

Fiscal 2005 outlook


Our fiscal year 2005 outlook for our Business Services segment is unchanged from the discussion in our April 30, 2004 Form 10-K and our JulyOctober 31, 2004 Form 10-Q.

INVESTMENT SERVICES


This segment is primarily engaged in offering advice-based brokerage services and investment planning. Our integration of investment advice and new service offerings are allowing us to shift our focus from a transaction-based client relationship to a more advice-based focus.

-27--30-


             
  
Investment Servic – Operating Statistics
Three months ended January 31, 2005  January 31, 2004  October 31, 2004 
 
Customer trades(1)
  245,612   272,003   192,909 
Customer daily average trades  3,899   4,459   3,014 
Average revenue per trade(2)
 $120.62  $113.61  $125.13 
Customer accounts:(3)
            
Traditional brokerage  431,902   467,710   444,770 
Express IRAs  295,676   241,116   334,928 
          
   727,578   708,826   779,698 
          
 
Ending balance of assets under administration (billions) $28.4  $27.5  $27.2 
Average assets per traditional brokerage account $65,339  $58,256  $60,225 
Average margin balances (millions) $596  $568  $590 
Average customer payable balances (millions) $989  $1,028  $962 
Number of advisors  1,013   960   982 
 
Included in the numbers above are the following relating to fee-based accounts:    
Customer household accounts  7,263   5,705   7,046 
Average revenue per account $2,149  $2,021  $2,044 
Ending balance of assets under administration (millions) $1,911  $1,342  $1,755 
Average assets per active account $248,400  $235,232  $249,068 
 
(1) Includes only trades on which revenues are earned (“revenue trades”). Revenues are earned on both transactional and annuitized trades.
(2) Calculated as total trade revenues divided by revenue trades.
(3) Includes only accounts with a positive balance.
             
  
Investment Services – Operating Results(in 000s)
Three months ended January 31, 2005  January 31, 2004  October 31, 2004 
 
Service revenue:            
Transactional revenue $24,654  $26,504  $19,988 
Annuitized revenue  18,382   15,324   17,199 
          
Production revenue  43,036   41,828   37,187 
Other service revenue  7,000   8,568   6,527 
          
   50,036   50,396   43,714 
          
Margin interest revenue  11,975   8,362   10,038 
Less: interest expense  (1,090)  (248)  (541)
          
Net interest revenue  10,885   8,114   9,497 
          
Other  93   (1,005)  9 
          
Total revenues(1)
  61,014   57,505   53,220 
          
 
Cost of services:            
Compensation and benefits  28,986   27,031   27,074 
Occupancy  5,913   5,123   4,753 
Depreciation  1,052   1,978   1,089 
Other  4,478   4,001   3,447 
          
   40,429   38,133   36,363 
Selling, general and administrative  38,897   32,183   41,423 
          
Total expenses  79,326   70,316   77,786 
          
Pretax loss $(18,312) $(12,811) $(24,566)
          
 
(1) Total revenues, less interest expense.

Investment Services – Operating Statistics

             
Three months ended
 October 31, 2004
 October 31, 2003
 July 31, 2004
Customer trades(1)
  192,909   232,293   205,948 
Customer daily average trades  3,014   3,574   3,269 
Average revenue per trade(2)
 $125.13  $116.22  $119.71 
Active accounts:            
Traditional brokerage  444,770   474,289   454,147 
Express IRAs  334,928   228,110   337,583 
   
 
   
 
   
 
 
   779,698   702,399   791,730 
   
 
   
 
   
 
 
Ending balance of assets under administration (billions) $27.2  $25.7  $26.6 
Average assets per active account $34,924  $36,589  $33,592 
Average margin balances (millions) $590  $514  $598 
Average customer payable balances (millions) $962  $959  $1,012 
Number of advisors  982   928   997 
Included in the numbers above are the following relating to fee-based accounts:            
Customer accounts  7,046   5,174   7,688 
Average revenue per account $2,044  $1,897  $1,848 
Ending balance of assets under administration (millions) $1,755  $1,088  $1,547 
Average assets per active account $249,068  $210,290  $201,198 

(1)Includes only trades on which commissions are earned (“commissionable trades”).
(2)Calculated as total commissions divided by commissionable trades.

Investment Services – Operating Results
(in 000s)
             
Three months ended
 October 31, 2004
 October 31, 2003
 July 31, 2004
Service revenue:            
Transactional revenue $19,988  $22,698  $19,952 
Annuitized revenue  17,199   13,978   18,533 
   
 
   
 
   
 
 
Production revenue  37,187   36,676   38,485 
Other service revenue  6,527   9,878   6,262 
   
 
   
 
   
 
 
   43,714   46,554   44,747 
   
 
   
 
   
 
 
Margin interest revenue  10,038   8,057   8,760 
Less: interest expense  (541)  (207)  (299)
   
 
   
 
   
 
 
Net interest revenue  9,497   7,850   8,461 
   
 
   
 
   
 
 
Other  9   (1,908)  74 
   
 
   
 
   
 
 
Total revenues(1)
  53,220   52,496   53,282 
   
 
   
 
   
 
 
Cost of services:            
Compensation and benefits  27,074   21,485   28,848 
Occupancy  4,753   4,189   5,688 
Depreciation  1,089   1,665   1,064 
Other  3,447   4,328   3,755 
   
 
   
 
   
 
 
   36,363   31,667   39,355 
Selling, general and administrative  41,423   36,165   32,198 
   
 
   
 
   
 
 
Total expenses  77,786   67,832   71,553 
   
 
   
 
   
 
 
Pretax loss $(24,566) $(15,336) $(18,271)
   
 
   
 
   
 
 

(1)Total revenues, less interest expense.

Three months ended OctoberJanuary 31, 20042005 compared to OctoberJanuary 31, 2003

2004
Investment Services’ revenues, net of interest expense, for the three months ended OctoberJanuary 31, 20042005 increased $0.7$3.5 million, or 1.4%6.1%.

-31-


     Production revenue increased $1.2 million, or 2.9%, over the prior year. Transactional revenue, which is based on individual securities transactions, decreased $2.7$1.9 million, or 11.9%7.0%, from the prior year due primarily to a 17.0%15.8% decline in transactional trading volume resulting from the weak

-28-


investment climate.volume. This decline was partially offset by an increase in average revenue per trade of 7.7% over the prior year.

trade. Annuitized revenue, which is based on sales of mutual fund,funds, insurance, fee based products and unit investment trusts, increased $3.2$3.1 million, or 23.0%20.0%, due to increased sales of annuities and mutual funds. The shift in revenues between transactional and annuitized revenues illustrates our continued move toward an advice-based focus.

     ProductivityAnnualized productivity averaged approximately $148,000$172,000 per advisor during the current quarter compared to $155,000$185,000 per advisor in the prior year. This decline isDeclining productivity was primarily attributable to market conditions.

     Other service revenue declined $3.4 million, or 33.9%, from the prior year due to lower underwriting fees related to fixed income products.advisor attrition.

     Margin interest revenue increased 24.6%$3.6 million, or 43.2%, from the prior year, which is primarilyas a result of a 14.8%4.9% increase in average margin balances and slightly higher rates.interest rates earned.

     Cost of services increased $4.7$2.3 million, or 14.8%6.0%, primarily as a result of $5.6$2.0 million of additional compensation and benefits. This increase is primarily due to higher commission rates than the prior year and financial incentives for new advisors.

     Selling, general and administrative expenses increased $5.3$6.7 million, or 20.9%, over the prior year primarily as the result of a $6.0 million write-down of a branch office facility and an increase of $1.7 million in legal expenses, partially offset by gains of $1.0$2.2 million on the disposition of certain assets in the prior year, an increase of $2.1 million in legal expenses and a $1.2$1.8 million decrease in incentive compensation expenses.additional stock-based compensation.

     The pretax loss for Investment Services for the secondthird quarter of fiscal year 2005 was $24.6$18.3 million compared to the prior year loss of $15.3$12.8 million.

Three months ended January 31, 2005 compared to October 31, 2004 compared to July 31, 2004


Investment Services’ revenues, net of interest expense, for the three months ended OctoberJanuary 31, 2004 were essentially flat2005 increased $7.8 million, or 14.6% compared to the preceding quarter.

     Production revenue increased $5.8 million, or 15.7%, over the second quarter. Transactional revenue was also flatincreased $4.7 million, or 23.3%, compared to the preceding quarter, primarily due to a 6.3% decline31.1% increase in transactional trading volume partially offset by a 4.5% increasedecline in average revenue per trade. Annuitized revenues declined $1.3rose $1.2 million, or 7.2%6.9%, due to decreasedincreased mutual fund sales of annuities and mutual funds.

trailer revenue. A total of 7286 new advisors were recruited during the quarter and recruiting efforts are expected to increase throughout the year. However, ourquarter. Our total advisor count declinedincreased from 997982 to 9821,013 during the period as a result of our recruiting efforts were offset byand declining advisor attrition.

     Margin interest revenue increased 14.6%$1.9 million, or 19.3%, from the preceding quarter, which is primarily a result of higher interest rates partially offset by a 1.3% decrease in average margin balances.earned.

     Cost of services declined $3.0increased $4.1 million, primarilyor 11.2%, principally due to a $1.8$1.9 million reductionrise in compensation and benefits, primarily due to lowerresulting from higher production revenues.

     Selling, general and administrative expenses increased $9.2decreased $2.5 million, from the preceding quarter,or 6.1%, primarily due to thea $6.0 million write-down of a branch office facility decreasedduring the second quarter, partially offset by gains on the disposition of certain assets during the second quarter and increased legal expenses.$1.5 million in additional stock-based compensation recorded in the current quarter.

     The pretax loss for the Investment Services segment was $24.6$18.3 million, compared to a loss of $18.3$24.6 million in the firstsecond quarter.

-29--32-


         
  
Investment Services – Operating Statistics
Nine months ended January 31, 2005  2004 
 
Customer trades(1)
  644,469   744,765 
Customer daily average trades  3,410   3,859 
Average revenue per trade(2)
 $121.68  $118.74 
Customer accounts:(3)
        
Traditional brokerage  431,902   467,710 
Express IRAs  295,676   241,116 
       
   727,578   708,826 
       
 
Ending balance of assets under administration (billions) $28.4  $27.5 
Average assets per traditional brokerage account $65,339  $58,256 
Average margin balances (millions) $595  $528 
Average customer payable balances (millions) $988  $963 
Number of advisors  1,013   960 
 
Included in the numbers above are the following relating to fee-based accounts:    
Customer household accounts  7,263   5,705 
Average revenue per account $2,039  $1,734 
Ending balance of assets under administration (millions) $1,911  $1,342 
Average assets per active account $248,400  $235,232 
 
(1) Includes only trades on which revenues are earned (“revenue trades”). Revenues are earned on both transactional and annuitized trades.
(2) Calculated as total trade revenues divided by revenue trades.
(3) Includes only accounts with a positive balance.

         
  
Investment Services – Operating Results(in 000s)
Nine months ended January 31, 2005  2004 
 
Service revenue:        
Transactional revenue $64,594  $74,658 
Annuitized revenue  54,114   42,145 
       
Production revenue  118,708   116,803 
Other service revenue  19,789   26,422 
       
   138,497   143,225 
       
Margin interest revenue  30,773   24,949 
Less: interest expense  (1,930)  (1,065)
       
Net interest revenue  28,843   23,884 
       
Other  176   (731)
       
Total revenues(1)
  167,516   166,378 
       
 
Cost of services:        
Compensation and benefits  84,908   73,905 
Occupancy  16,354   15,427 
Depreciation  3,205   5,652 
Other  11,680   12,331 
       
   116,147   107,315 
Selling, general and administrative  112,518   100,967 
       
Total expenses  228,665   208,282 
       
Pretax loss $(61,149) $(41,904)
       
 
(1) Total revenues, less interest expense.

Investment Services – Operating Statistics

         
Six months ended October 31,
 2004
 2003
Customer trades(1)
  398,857   472,762 
Customer daily average trades  3,166   3,582 
Average revenue per trade(2)
 $122.33  $121.69 
Active accounts:        
Traditional brokerage  444,770   474,289 
Express IRAs  334,928   228,110 
   
 
   
 
 
   779,698   702,399 
   
 
   
 
 
Ending balance of assets under administration (billions) $27.2  $25.7 
Average assets per active account $34,924  $36,589 
Average margin balances (millions) $594  $508 
Average customer payable balances (millions) $987  $931 
Number of advisors  982   928 
Included in the numbers above are the following relating to fee-based accounts:        
Customer accounts  7,046   5,174 
Average revenue per account $2,030  $1,753 
Ending balance of assets under administration (millions) $1,755  $1,088 
Average assets per active account $249,068  $210,290 

(1)Includes only trades on which commissions are earned (“commissionable trades”).
(2)Calculated as total commissions divided by commissionable trades.

Investment Services – Operating Results
(in 000s)
         
Six months ended October 31,
 2004
 2003
Service revenue:        
Transactional revenue $39,940  $48,154 
Annuitized revenue  35,732   26,821 
   
 
   
 
 
Production revenue  75,672   74,975 
Other service revenue  12,789   17,854 
   
 
   
 
 
   88,461   92,829 
   
 
   
 
 
Margin interest revenue  18,798   16,587 
Less: interest expense  (840)  (817)
   
 
   
 
 
Net interest revenue  17,958   15,770 
   
 
   
 
 
Other  83   274 
   
 
   
 
 
Total revenues(1)
  106,502   108,873 
   
 
   
 
 
Cost of services:        
Compensation and benefits  55,922   46,874 
Occupancy  10,441   10,304 
Depreciation  2,153   3,674 
Other  7,202   8,330 
   
 
   
 
 
   75,718   69,182 
Selling, general and administrative  73,621   68,784 
   
 
   
 
 
Total expenses  149,339   137,966 
   
 
   
 
 
Pretax loss $(42,837) $(29,093)
   
 
   
 
 

(1)Total revenues, less interest expense.

SixNine months ended OctoberJanuary 31, 20042005 compared to OctoberJanuary 31, 2003

2004
Investment Services’ revenues, net of interest expense, for the sixnine months ended OctoberJanuary 31, 2004 decreased $2.42005 increased $1.1 million, or 2.2%0.7%. The decrease is primarily due to

     Production revenue increased $1.9 million, or 1.6%, over the weak investment climate.

prior year. Transactional revenue decreased $8.2$10.1 million, or 17.1%13.5%, from the prior year due primarily to a 15.6%20.0% decline in transactional

-33-


trading volume. This declinevolume, which was marginallypartially offset by an increase in the average revenue per trade.

-30-


Annuitized revenues increased $8.9$12.0 million, or 33.2%28.4%, due to increased sales of annuities and mutual funds. The shift in revenues from transactional to annuitized demonstrates our continued move toward an advice-based focus. Additionally, we are seeing our new recruits coming in with more of an advice-based background, which will further support our efforts.

     Other service revenue declined $5.1$6.6 million, or 28.4%25.1%, from the prior year due to fewer fixed income underwriting offerings.offerings and Express IRA revenues now being recorded in Tax Services.

     Margin interest revenue increased 13.3%$5.8 million, or 23.3%, from the prior year, which is primarilyas a result of a 16.9%12.7% increase in average margin balances.balances and higher interest rates earned. Margin balances have increased from an average of $508$528 million for the sixnine months ended OctoberJanuary 31, 20032004 to $594$595 million in the current period.

     Total expensesCost of services increased $11.4$8.8 million, or 8.2%, primarily as a result of a $6.5 million increase in cost of services. During the current year we incurred $9.0due to $11.0 million of additional compensation and benefitsbenefits. This increase is primarily due to a higher average commission rate than the prior year and financial incentives for new advisors. This increase was partially offset by a decline in depreciation costs as a result of building sales and asset roll offs related to the consolidation of field offices. Other cost of services declined as a result of a reduction in property taxes as field offices were sold over the past year.move from owned office facilities to leased facilities.

     Selling, general and administrative expenses increased $4.8$11.6 million, or 11.4%, over the prior year primarily as the result of the $6.0 million write-down of a branch office facility and an increase of $2.7$5.0 million in legal expenses. This increase was partially offset by a decrease in incentive compensation expenses and gains of $4.2 million on the disposition of certain assets.

     The pretax loss for Investment Services was $42.8$61.1 million compared to the prior year loss of $29.1$41.9 million.

Fiscal 2005 outlook


In our April 30, 2004 Form 10-K and our July 31, 2004 Form 10-Q, we indicated our goalwe believed a key to this segment's profitability was to hire between 250the recruitment and 300retention of experienced advisors byfinancial advisors. Our recruiting efforts during the end of fiscal year 2005. As of the end of our second quarter, we have achieved our planned recruiting levels. We remain optimistic that we will reach our year-end recruiting goal, however we are experiencing higherimproved. However, advisor attrition remains consistent with industry levels and, as a result, recruitment efforts have been fully offset by attrition rates that were higher than planned. We have expanded our partner programs with Tax Services, and have both licensed and unlicensed tax professionals teamed with financial advisors. We are planning for improvements in this business as we planned. Additionally, we indicated that we expected to see continued financial improvements, but still report a loss for fiscal year 2005.better align this segment’s cost structure with its revenue stream. Given our performance to date and revised internal forecasts, we expect our fiscal year 2005 pretax loss to be slightly higherapproximately 25% larger than the prior year.

CORPORATE


This segment consists primarily of corporate support departments, which provide services to our operating segments. These support departments consist of marketing, information technology, facilities, human resources, executive, legal, finance, government relations and corporate communications. Support department costs are generally allocated to our operating segments. Our captive insurance and franchise financing and small business initiative subsidiaries are also included within this segment.

-31--34-


Corporate – Operating Results
(in 000s)
                
 
Corporate – Operating ResultsCorporate – Operating Results(in 000s)
                 Three months ended January 31,Nine months ended January 31,
 Three months ended October 31,
 Six months ended October 31,
 2005 2004 2005 2004 
 2004
 2003
 2004
 2003
Operating revenues $2,432 $2,253 $6,865 $4,981  $3,425 $2,332 $10,290 $7,313 
Eliminations  (1,725)  (1,565)  (4,710)  (2,965)  (2,123)  (1,642)  (6,833)  (4,607)
 
 
 
 
 
 
 
 
          
Total revenues 707 688 2,155 2,016  1,302 690 3,457 2,706 
 
 
 
 
 
 
 
 
          
Corporate expenses:  
Compensation and benefits 2,681 930 6,122 3,999  1,747 2,828 7,869 6,827 
Interest expense on acquisition debt 17,515 17,074 34,658 34,746 
Interest expense 20,936 18,764 55,672 52,119 
Other 10,226 1,638 17,014 8,954  10,530 9,738 27,466 20,083 
 
 
 
 
 
 
 
 
          
 30,422 19,642 57,794 47,699  33,213 31,330 91,007 79,029 
 
 
 
 
 
 
 
 
          
Support departments:  
Information technology 27,234 26,738 52,412 49,951  29,023 30,745 81,435 80,696 
Marketing 7,691 5,430 11,262 8,094  46,030 44,513 57,292 52,607 
Finance 8,706 8,835 17,513 15,734  9,107 8,406 26,620 24,140 
Other 26,366 17,192 46,595 28,015  31,584 22,843 78,179 50,858 
 
 
 
 
 
 
 
 
          
 69,997 58,195 127,782 101,794  115,744 106,507 243,526 208,301 
 
 
 
 
 
 
 
 
          
Allocation of support departments  (69,995)  (58,021)  (127,799)  (101,798)  (117,297)  (106,593)  (245,096)  (208,391)
Investment income, net 1,044 687 2,176 2,254 
Other income, net 18,399 1,227 20,575 3,481 
 
 
 
 
 
 
 
 
          
Pretax loss $(28,673) $(18,441) $(53,446) $(43,425) $(11,959) $(29,327) $(65,405) $(72,752)
 
 
 
 
 
 
 
 
          

Three months ended OctoberJanuary 31, 20042005 compared to OctoberJanuary 31, 2003

2004
Corporate expenses increased $10.8$1.9 million primarily due to new business development activities that resulted in higher allocationsinterest expense, resulting from the information technology, legalhigher interest rates and human resource departments, and increases in consulting and insurance costs.higher average debt balances.

     MarketingOther support department expenses increased $2.3$8.7 million, or 41.6%, primarily due to additional advertising for tax courses. Other department expenses increased primarily due to $3.7$5.7 million of additional stock-based compensation expenses and increases in the cost of employee insurance and supply sales to franchises.

     Other income increased $17.2 million primarily as a result of a $16.7 million legal recovery we received during the current quarter.

The pretax loss was $28.7$12.0 million, compared with last year’s secondthird quarter loss of $18.4$29.3 million.

     Due to the nature of this segment, the three months ended OctoberJanuary 31, 20042005 are not comparable to the three months ended JulyOctober 31, 2004 and are not indicative of the expected results for the entire fiscal year.

SixNine months ended OctoberJanuary 31, 20042005 compared to OctoberJanuary 31, 2003

2004
Corporate expenses increased $10.1$12.0 million primarily due to new business development activities that resulted in increases in consulting and insurance costs, as well as increased allocations from the information technology, legal and human resource departments.

     Information technology department expenses increased $2.5 million, or 4.9%, primarily due to an increase in resources needed to support additional projects on behalf of operating segments and other support departments. Marketing department expenses increased $3.2$4.7 million, or 39.1%8.9%, primarily due to additional advertising for tax courses.marketing efforts in the current year. Other support department expenses increased $27.3 million, primarily due to $7.2$14.1 million of additional stock-based compensation expenses, increases in the cost of employee insurance and additional supply sales to the operating segments.

     Other income increased $17.1 million primarily as a result of the $16.7 million legal recovery we received during the current year.

The pretax loss was $53.4$65.4 million, compared with last year’s loss of $43.4$72.8 million.

-32-


FINANCIAL CONDITION


FINANCIAL CONDITION

These comments should be read in conjunction with the condensed consolidated balance sheets and condensed consolidated statements of cash flows found on pages 1 and 3, respectively.

CAPITAL RESOURCES & LIQUIDITY BY SEGMENT


Our sources of capital include cash from operations, issuances of common stock and debt. We use capital primarily to fund working capital requirements, pay dividends, repurchase our shares and acquire businesses.

-35-


     Cash From Operations.Cash used in operations totaled $675.1 million$1.6 billion and $463.4 million$1.0 billion for the sixnine months ended OctoberJanuary 31, 20042005 and 2003,2004, respectively. The increase in cash used in operating activities is primarily due to Tax Servicesincreases in receivables, principally participations in RALs, and income tax payments. Tax Services used $45.9 million moreRAL participation receivables increased over the prior year due to a higher dollar amount of loans in cash for off-season costswhich we purchased participation interests, resulting from increases in the fee charged by the lender, our clients’ average refund size and working capital requirements compared to the six months ended October 31, 2003. Additionally, incomemaximum loan amount allowed by the lender. Income tax payments totaled $316.8$406.6 million during the current year, an increase of $145.9$161.2 million over the prior year, due to a change in a tax accounting method, which resulted in the acceleration of taxable income within our Mortgage Services segment.

     Issuance of Common Stock.We issue shares of common stock, in accordance with our stock-based compensation plans, out of treasury shares. Proceeds from the issuance of common stock totaled $53.9$119.9 million and $59.9$111.2 million for the sixnine months ended OctoberJanuary 31, 20042005 and 2003,2004, respectively.

     Debt.In August 2004 we filed an additional shelf registration statement with the SEC for up to $1.0 billion in debt securities. On October 26, 2004, we issued $400.0 million of 5.125% Senior Notes under aour shelf registration statement.statements. The Senior Notes are due on October 30, 2014, and are not redeemable by the bondholders prior to maturity. The proceeds from the notes will bewere used to repay our $250.0 million in 6¾%6-3/4% Senior Notes, which were due on November 1, 2004. The remaining proceeds will bewere used for working capital, capital expenditures, repayment of other debt and other general corporate purposes. The proceeds are included in cash and cash equivalents on the condensed consolidated balance sheet at October 31, 2004.

     As of OctoberJanuary 31, 2004,2005, we had commercial paper borrowings of $316.1 million$1.5 billion outstanding. Commercial paper issuance during the six months supportedsupports RAL participations and various other cash requirements including share repurchases, income taxes, annual incentive compensation obligations and other off-season working capital needs.requirements.

     Dividends.Dividends paid totaled $70.0$106.4 million and $68.1$103.5 million for the sixnine months ended OctoberJanuary 31, 20042005 and 2003,2004, respectively.

     Share Repurchases.On June 9, 2004, our Board of Directors approved an authorization to repurchase 15 million shares. This authorization is in addition to the authorization of 20 million shares on June 11, 2003. During the sixnine months ended OctoberJanuary 31, 2004,2005, we repurchased 11.2 million shares pursuant to these authorizations at an aggregate price of $527.5 million or an average price of $46.98 per share. There are 15.1 million shares remaining under these authorizations at OctoberJanuary 31, 2004.2005. We plan to continue to purchase shares on the open market in accordance with these authorizations, subject to various factors including the price of the stock, the availability of excess cash, our ability to maintain liquidity and financial flexibility, securities laws restrictions and other investment opportunities available.

     Restricted Cash.We hold certain cash balances that are restricted as to use. Cash and cash equivalents - restricted totaled $496.8$535.3 million at OctoberJanuary 31, 2004.2005. Investment Services held $454.0$520.0 million of this total segregated in a special reserve account for the exclusive benefit of customers. Investment Services’ restricted cash balance has fallen from $531.6 million at the beginning of fiscal year 2005. Restricted cash of $19.2$15.3 million at OctoberJanuary 31, 20042005 held by Business Services is related to funds held to pay payroll taxes on behalf of its customers. Restricted cash held by Mortgage Services totaled $23.6 million and is held for outstanding commitments to fund mortgage loans.

     Segment Cash Flows.A condensed consolidating statement of cash flows by segment for the sixnine months ended OctoberJanuary 31, 20042005 follows. Generally, interest is not charged on intercompany activities between segments.

-33-


(in 000s)

                        
 (in 000s) 
                      Tax Mortgage Business Investment Consolidated 
 Tax Mortgage Business Investment Consolidated Services Services Services Services Corporate H&R Block 
 Services
 Services
 Services
 Services
 Corporate
 H&R Block
Cash provided by (used in): Cash provided by (used in): 
Operations $(297,873) $41,879 $(16,424) $25,712 $(428,381) $(675,087) $(1,128,154) $42,964 $(870) $(52,492) $(446,699) $(1,585,251)
Investing  (15,385) 50,028  (9,505) 13,474  (13,718) 24,894   (77,825) 62,511  (23,892) 13,906  (22,980)  (48,280)
Financing 456   (11,604)  165,461 154,313     (19,462)  1,157,463 1,138,001 
Net intercompany 334,241  (89,134) 36,920 3,260  (285,287)   1,334,086  (116,041) 40,954 9,712  (1,268,711)  

     Net intercompany activities are excluded from investing and financing activities within the segment cash flows. We believe that by excluding intercompany activities, the cash flows by segment more clearly depicts the cash generated and used by each segment. Had intercompany activities been included, those segments in a net lending situation would have been included in investing activities, and those in a net borrowing situation would have been included in financing activities.

-36-


     Tax Services.Tax Services has historically been our largest provider of annual operating cash flows. The seasonal nature of Tax Services generally results in a large positive operating cash flow in the fourth quarter. Tax Services used $297.9 million$1.1 billion in its first and second quartercurrent nine-month operations to cover off-season costs and working capital requirements. This segment also used $77.8 million in investing activities, primarily related to capital expenditures in connection with our real estate expansion initiative.

     Mortgage Services.This segment primarily generates cash as a result of the sale and securitization of mortgage loans and residual interests, and as its residual interests begin to cash flow. Mortgage Services provided $41.9$43.0 million in cash from operating activities and $50.0$62.5 million in cash from investing activities. Cash flows from investing activities primarily related toconsist of $100.3 million in cash received fromreceipts on residual interests.interests, partially offset by $37.7 million in capital expenditures.

     Gains on sales. Gains on sales of mortgage loans and related assets totaled $366.6$565.0 million, with the cash received primarily recorded as operating activities. The percentage of cash proceeds we receive from our capital market transactions, which are included within the gains on sales of mortgage assets, is reconciled below.

(in 000s)

                
Six months ended October 31,
 2004
 2003
 (in 000s) 
 
Nine months ended January 31, 2005 2004 
Cash proceeds:  
Whole loans sold by the Trusts $398,027 $298,460  $544,954 $529,521 
Residual cash flows from Beneficial Interest in Trusts 95,211 66,223  142,783 123,834 
Loans securitized 21,620 129,617  53,181 115,041 
Gain on derivative instruments 24,544  
 
 
 
 
      
 514,858 494,300  765,462 768,396 
 
 
 
 
      
Non-cash:  
Retained mortgage servicing rights 58,894 48,002  94,570 64,265 
Additions to balance sheet(1)
 15,270 1,814  16,470 63,545 
 
 
 
 
      
 74,164 49,816  111,040 127,810 
 
 
 
 
      
Portion of gain on sale related to capital market transactions 589,022 544,116  876,502 896,206 
 
 
 
 
      
Other items included in gain on sale:  
Changes in beneficial interest in Trusts  (27,858) 56,576   (7,981) 14,658 
Impairments to fair value of residual interests  (3,469)  (11,106)  (8,304)  (26,048)
Net change in fair value of rate-lock commitments  (1,930) 613 
Direct origination expenses, net  (189,117)  (130,244)
Net change in fair value of derivative instruments 4,282  (4,297)
Direct origination and acquisition expenses, net  (299,549)  (208,315)
 
 
 
 
      
  (222,374)  (84,161)  (311,552)  (224,002)
 
 
 
 
      
Reported gains on sales of mortgage assets $366,648 $459,955  $564,950 $672,204 
 
 
 
 
      
Percent of gain on sale related to capital market transactions received as cash(2)
  87%  91%  87%  86%

(1)Includes residual interests and interest rate caps.
(2)Cash proceeds divided by portion of gain on sale related to capital market transactions.
(1) Includes residual interests and interest rate caps.
(2) Cash proceeds divided by portion of gain on sale related to capital market transactions.


     Warehouse Funding. To finance our prime originations, we utilize an on-balance sheet warehouse facility with capacity up to $25 million. This annual facility bears interest at one-month LIBOR plus 140 to 200 basis points. As of OctoberJanuary 31, 20042005 and April 30, 2004 the balance outstanding under this facility was $3.6$4.4 million and $4.0 million, respectively.

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     To fund our non-prime originations, we utilize five off-balance sheet warehouse Trusts. The facilities used by the Trusts had a total capacity of $8.0$9.0 billion as of OctoberJanuary 31, 2004.2005. The Mortgage Services segment is planning to implement a $3.0 billion on-balance sheet commercial paper conduit program by the end ofduring fiscal year 2005.2006. At that time, we willplan to reduce the warehouse facilities to $7.0 billion. This will bring total available warehouse capacity to approximately $10.0 billion.

     We believe the sources of liquidity available to the Mortgage Services segment are sufficient for its needs.

     Business Services.Business Services funding requirements are largely related to receivables for completed work and “work in process.” We provide funding sufficient to cover their working capital needs. This segment used $16.4$0.9 million in operating cash flows during the first halfnine months of the year. Business Services also used $23.9 million and $19.5 million in investing and financing activities,

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respectively. Investing activities included acquisitions and capital expenditures, while financing activities consist of payments on acquisition debt.

     Investment Services.Investment Services, through HRBFA, is subject to regulatory requirements intended to ensure the general financial soundness and liquidity of broker-dealers.

     At OctoberJanuary 31, 2004,2005, HRBFA’s net capital of $121.2$118.8 million, which was 18.6%18.0% of aggregate debit items, exceeded its minimum required net capital of $13.0$13.2 million by $108.2$105.6 million. During the first half of fiscalcurrent year, 2005, we contributed additional capital of $10.0$17.0 million, even though HRBFA was in excess of the minimum net capital requirement, and we may continue to do so in the future.

     In the first halfnine months of fiscal year 2005, Investment Services provided $25.7used $52.5 million fromin its operating activities primarily due to operating losses and the timing of cash deposits that are restricted for the benefit of customers. Cash provided by investing activities consists primarily of proceeds from the sale of branch offices.

     Liquidity needs relating to client trading and margin-borrowing activities are met primarily through cash balances in client brokerage accounts and working capital. We believe these sources of funds will continue to be the primary sources of liquidity for Investment Services. Stock loans have historically been used as a secondary source of funding and could be used in the future, if warranted.

     Pledged securities at OctoberJanuary 31, 20042005 totaled $48.0$53.5 million, an excess of $5.0$13.2 million over the margin requirement. Pledged securities at the end of fiscal year 2004 totaled $46.3 million, an excess of $7.9 million over the margin requirement.

     We believe the funding sources for Investment Services are stable. Liquidity risk within this segment is primarily limited to maintaining sufficient capital levels to obtain securities lending liquidity to support margin borrowing by customers.

OFF-BALANCE SHEET FINANCING ARRANGEMENTS


Substantially all non-prime mortgage loans we originate are sold daily to the Trusts. The Trusts purchase the loans from us utilizing five warehouse facilities that were arranged by us. The warehouse facilities were increased to $8.0 billion during the second quarter,us, bear interest at one-month LIBOR plus 50 to 200 basis points and expire on various dates during the year. In December 2004, the warehouse facilities were increased from $8.0 billion to $9.0 billion through February 15, 2005. This increase was pursuant to an amendment to the warehouse facility with Bank of America, N.A. (the BOA Facility) as reported on our current report on Form 8-K dated December 17, 2004, which is incorporated herein by reference.

     On February 15, 2005, the BOA Facility was amended further to extend the term through May 15, 2005 of the $1.0 billion in warehouse capacity added in December 2004. The additional $1.0 billion increases our maximum guarantee, which is equal to approximately 10% of the aggregate principal balance of mortgage loans held by the Trusts.

     There have been no other material changes in our off-balance sheet financing arrangements from those reported at April 30, 2004 in our Annual Report on Form 10-K.

COMMERCIAL PAPER ISSUANCE


We maintain unsecured CLOCs to support our commercial paper program and for general corporate purposes. During the second quarter, we replaced our $2.0 billion CLOC with two CLOCs. The two CLOCs are from a consortium of thirty-one banks. The first $1.0 billion CLOC is subject to annual renewal in August 2005, has a one-year term-out provision with a maturity date in August 2006 and has an annual facility fee of ten basis points per annum. The second $1.0 billion CLOC has a maturity date of August 2009 and has an annual facility fee of twelve basis points per annum. These lines are subject to various affirmative and negative covenants, including a minimum net worth covenant. These CLOCs are for working capital use, general corporate purposes and commercial paper back up. We obtained an additional $750.0 million line of credit for the period of January 26 to February 25, 2005 to back-up peak commercial paper issuance or use as an alternate source of funding for RAL participations. This line is subject to various covenants, substantially similar to the primary CLOCs. These CLOCs were undrawn at January 31, 2005.

     At OctoberJanuary 31, 2004,2005, there was no$25.0 million (Canadian) of commercial paper outstanding under the H&R Block Canada commercial paper program. The Canadian issuances are supported by a credit facility provided by one

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bank in an amount not to exceed $125.0 million (Canadian). The Canadian CLOC is subject to annual renewal in December 2005. The Canadian CLOC was undrawn at January 31, 2005.

     There have been no other material changes in our commercial paper program from those reported at April 30, 2004 in our Annual Report on Form 10-K.

CONTRACTUAL OBLIGATIONS AND COMMERCIAL COMMITMENTS


There have been no material changes in our contractual obligations and commercial commitments from those reported at April 30, 2004 in our Annual Report on Form 10-K.

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REGULATORY ENVIRONMENT


There have been no material changes in our regulatory environment from those reported at April 30, 2004 in our Annual Report on Form 10-K.

FORWARD-LOOKING INFORMATION


In this report, and from time to time throughout the year, we share our expectations for our future performance. These forward-looking statements are based upon current information, expectations, estimates and projections regarding the Company, the industries and markets in which we operate, and our assumptions and beliefs at that time. These statements speak only as of the date on which they are made, are not guarantees of future performance, and involve certain risks, uncertainties and assumptions, which are difficult to predict. Therefore, actual outcomes and results could materially differ from what is expressed, implied or forecast in these forward-looking statements. Words such as “believe,” “will,” “plan,” “expect,” “intend,” “estimate,” “approximate,” and similar expressions may identify such forward-looking statements.

     There have been no material changes in our risk factors from those reported at April 30, 2004 in our Annual Report on Form 10-K.


QUANTITATIVE AND QUALITATIVE DISCLOSURES ABOUT MARKET RISK

There have been no material changes in our market risks from those reported at April 30, 2004 in our Annual Report on Form 10-K.


CONTROLS AND PROCEDURES

Disclosure controls are procedures that are designed with the objective of ensuring that information required to be disclosed in reports filed or submitted under the Securities Exchange Act of 1934, such as this Form 10-Q, is recorded, processed, summarized and reported in accordance with the SEC’s rule. Disclosure controls are also designed with the objective of ensuring that such information is accumulated and communicated to management, including the Chief Executive Officer and Chief Financial Officer or persons performing similar functions, as appropriate, to allow timely decisions regarding disclosure.

     Our Disclosure Controls were designed to provide reasonable assurance that the controls and procedures would meet their objectives. Our management, including the CEO and CFO, does not expect that our Disclosure Controls will prevent all error and all fraud. A control system, no matter how well designed and operated, can provide only reasonable assurance of achieving the designed control objectives and management is required to apply its judgment in evaluating the cost-benefit relationship of possible controls and procedures. Because of the inherent limitations in all control systems, no evaluation of controls can provide absolute assurance that all control issues and instances of fraud, if any, within the Company have been detected. These inherent limitations include the realities that judgments in decision-making can be faulty, and that breakdowns can occur because of simple errors or mistakes. Additionally, controls can be circumvented by the individual acts of some persons, by collusions of two or more people, or by management override of the control. Because of the inherent limitations in a cost-effective, maturing control system, misstatements due to error or fraud may occur and not be detected.

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     As of OctoberJanuary 31, 2004,2005, we evaluated the effectiveness of the design and operation of our Disclosure Controls. The controls evaluation was done under the supervision and with the participation of management, including our CEO and CFO.

     The evaluation of our Disclosure Controls included a review of the controls’ objectives and design, our implementation of the controls and the effect of the controls on the information generated for use in this Form 10-Q. In our Form 10-K for the year ended April 30, 2004, we reported a series ofvarious control weaknesses related to our corporate tax accounting function. These weaknesses related specifically to the reconciliation and level of detailed support of both current and deferred income tax accounts. We also determined an acceleration of taxable income was warranted in one of our segments, although there was no change to our total income tax provision. Upon identification of these control weaknesses,

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immediate corrective action was undertaken. Remediation that was complete or substantially complete at January 31, 2005 included the following:

•  Two additional tax directors have been added to our corporate tax department. Each has significant federal, state and local tax experience and one director also has tax GAAP experience. Where necessary, we have retained outside experts to supplement our core knowledge of the complexities around mortgage securitizations. These resources, when combined with our existing resources, will enable the department to serve the technical needs of the enterprise.
•  A formal policy governing all key aspects of accounting for income taxes has been developed and adopted. Departmental procedures are being revised to conform to the provisions of the policy.
•  The corporate controller’s department and the corporate tax department are focused on communicating more effectively with an increased concentration on the financial reporting aspects of tax items.
•  The corporate tax department is now an active participant in the quarterly results review meetings with our business segment leaders. During these meetings, leaders engage in a detailed review of quarterly financial statements.
•  Detailed, entity-specific support for all components of deferred taxes is being compiled as of the last audited financial statement date, and will be updated through the most recent calendar year end.

     Our efforts to strengthen financial and internal controls continue. We expect these efforts to be completed by the end of fiscal year 2005.

     Based on this evaluation, other than the item described above, our CEO and CFO have concluded these controls are effective. There have been no significant changes in internal controls, or in other factors, which would significantly affect these controls subsequent to the date of evaluation.


PART II — OTHER INFORMATION


ITEM 1. LEGAL PROCEEDINGS



The information below should be read in conjunction with the information included in note 1112 to our condensed consolidated financial statements.

RAL Litigation



We reported in current reports on Form 8-K, previous quarterly reports on Form 10-Q and in our annual report on Form 10-K for the year ended April 30, 2004, certain events and information regarding lawsuits throughout the country regarding our refund anticipation loan programs (collectively, “RAL Cases”). The RAL Cases have involved a variety of legal theories asserted by plaintiffs. These theories include allegations that, among other things,things: disclosures in the RAL applications were inadequate, misleading and untimely,untimely; the RAL interest rates were usurious and unconscionable,unconscionable; we did not disclose that we would receive part of the finance charges paid by the customer for such loans,loans; breach of state laws on credit service organizations,organizations; breach of contract, unjust enrichment, unfair and deceptive acts or practices,practices; violations of the federal Racketeer Influenced and Corrupt Organizations (RICO) Act,Act; violations of the federal Fair Debt Collection Practices ActAct; and that we owe and breached a fiduciary duty to our customers in connection with the RAL program.

     The amounts claimed in the RAL Cases have been substantial in some instances. We have successfully defended against numerous RAL Cases, although several of the RAL Cases are still pending. Of these RAL

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Cases that are no longer pending, some were dismissed on our motions for dismissal or summary judgment and others were dismissed voluntarily by the plaintiffs after denial of class certification. Other cases were settled, with one settlement resulting in a pretax expense of $43.5 million in fiscal year 2003 (the “Texas RAL Settlement”).

     We continue to believe we have meritorious defenses to the RAL Cases, and we intend to defend the remaining RAL Cases vigorously. There can be no assurances, however, as to the outcome of the pending RAL Cases individually or in the aggregate. Furthermore, there can be no assurances regarding the impact of the RAL Cases on our consolidated financial statements. We have accrued our best estimate of the probable loss related to the RAL Cases. The following is updated information regarding the pending RAL Cases in which developments occurred during or after the three months ended OctoberJanuary 31, 2004:2005:

     Lynne A. Carnegie, et al. v. Household International, Inc., H&R Block, Inc., et al., (formerly Joel E. Zawikowski, et al. v. Beneficial National Bank, H&R Block, Inc., Block Financial Corporation, et al.) Case No. 98 C 2178, United States District Court for the Northern District of Illinois, Eastern Division, instituted on April 18, 1998. On April 15, 2003, the District Court judge declined to approve a $25.0 million nationwide settlement of this matter, under which we and the lending bank would have each paid $12.5 million. The judge’s decision was based on a finding that counsel for the settlement plaintiffs had been inadequate representatives of the plaintiff class and failed to sustain their burden of showing that the settlement was fair. The judge subsequently appointed new counsel for the plaintiffs who filed an amended complaint and a motion for partial summary judgment. On March 29, 2004, the court either dismissed or decertified all of the plaintiffs’ claims other than part of one count alleging violations of the racketeering and conspiracy provisions of the RICO Act. The United States Court of Appeals for the Seventh Circuit subsequently affirmed the trial court’s certification of a nationwide class on the RICO count. The case is scheduled to go to trial in MarchOctober 2005. We intend to continue defending the case vigorously, but there are no assurances as to its outcome.

     Joyce Green, et al. v. H&R Block, Inc., Block Financial Corporation, et al.,Case No. 97195023, in the Circuit Court for Baltimore City, Maryland, instituted on July 14, 1997. Our Board of Directors approved a proposed settlement of the case on September 8, 2004. During the process of finalizing the settlement agreement, the parties were unable to reach agreement regarding certain settlement terms. We intend to continue defending the case vigorously, but there is no assurance as to its outcome.

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Deandra D. Cummins, et al. V. H&R Block, Inc., et al.,Case No. 03-C-134, in the Circuit Court of Kanawha County, West Virginia. AOn December 30, 2004, the trial court certified a class certification hearing commenced in October 2004 and was continued until December 22, 2004. Aconsisting of all West Virginia residents who obtained RALs from January 1, 1994 to present. On February 23, 2005, the U.S. Supreme Court denied our request to review the West Virginia Supreme Court’s decision on class certification is expected in early 2005, andnot to review the trial court’s denial of our motion to compel arbitration. The case is scheduled to go to trial in October 2005.

Sandra J. Basile, et al. v. H&R Block, Inc. et al.,April Term 1992 Civil Action No. 3246, Court of Common Pleas, First Judicial district of Pennsylvania, Philadelphia County, instituted on April 23, 1993. On February 3, 2005, the Pennsylvania appellate court granted plaintiff’s motion foren bancreview of the appellate court’s previous three-judge panel decision denying plaintiff’s appeal of the trial court class decertification. Re-argument is expected to occur in June 2005.

Peace of Mind Litigation



Lorie J. Marshall, et al. v. H&R Block Tax Services, Inc., et al., Civil Action 2002L000004, in the Circuit Court of Madison County, Illinois, is a class action case filed on January 18, 2002, as to which the court granted plaintiffs’ first amended motion for class certification on August 27, 2003. Plaintiffs’ claims consist of five counts relating to the defendants’ Peace of Mind program under which the applicable tax return preparation subsidiary assumes liability for the cost of additional tax assessments attributable to tax return preparation error. The plaintiffs allege that defendants’ sale of its Peace of Mind guarantee constitutes statutory fraud by selling insurance without a license, an unfair trade practice by omission and by “cramming” (i.e., charging customers for the guarantee even though they did not request it and/or did not want it), and constitutes a breach of fiduciary duty. In August 2003, the court certified the following plaintiff classes: (1) all persons who were charged a separate fee for Peace of Mind by “H&R Block” or a defendant H&R Block class member from January 1, 1997 to final judgment; (2) all persons who reside in certain class states and who were charged a separate fee for Peace of Mind by “H&R Block,” or a defendant H&R Block class member, and that was not licensed to sell insurance, from January 1, 1997 to final judgment; and (3) all persons who had an unsolicited charge for Peace of Mind posted to their bills by “H&R Block”Block,” or a defendant H&R Block class member from January 1, 1997, to final judgment. Among those excluded from the plaintiff classes are all persons who received the Peace of Mind guarantee through an H&R Block Premium office and all persons who reside in Texas and Alabama. The court also certified a defendant class consisting of any entity with the names “H&R Block” or “HRB”

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in its name, or otherwise affiliated or associated with H&R Block Tax Services, Inc., and which sold or sells the Peace of Mind product. The trial court subsequently denied the defendants’ motion asking the trial court to certify the class certification issues for interlocutory appeal. Discovery is proceeding. No trial date has been set.

     There is one other putative class action pending against us in Texas that involves the Peace of Mind guarantee. This case is being tried before the same judge that presided over the Texas RAL Settlement and involves the same plaintiffs attorneys that are involved in the Marshall litigation in Illinois and substantially similar allegations. No class has been certified in this case.

     We believe the claims in these Peace of Mind actions are without merit and we intend to defend them vigorously. However, there can be no assurances as to the outcome of these pending actions individually or in the aggregate, and there can be no assurances on the impact of these actions on our consolidated results of operations or financial position.statements.

Other Claims and Litigation



As with other broker-dealers, HRBFA has been the subject of an investigation by the National Association of Securities Dealers, Inc. (NASD) regarding the market timing of mutual funds. The investigation concernsconcerned the trading activity by two former financial advisors, primarily on behalf of one of HRBFA’s institutional clients. HRBFA has cooperatedAfter substantive discussions with the NASD, and has had substantiveHRBFA agreed to a settlement discussions. While these discussions have not concluded, we anticipate thatof the matter, will be resolved in the near future, although we cannot provide assurance regarding the ultimate resolutionwithout admitting or denying any wrongdoing. We paid a fine of this matter, we believe the resolution will not have a material adverse effect on our operations, consolidated results of operations or financial position.$500,000 and $325,000 restitution, to mutual fund customers.

     As reported in a current report on Form 8-K dated November 8, 2004, the NASD brought charges against HRBFA related to the sale by HRBFA of Enron debentures in 2001. ATwo private civil actionactions subsequently waswere filed against HRBFA concerning the matter raised in the NASD’s charges.charges, one of which was subsequently dismissed without prejudice. We intend to defend the charges and the civil suit vigorously. There can be no assurances as to the outcome and resolution of this matter.

     As part of an industry-wide review, the Internal Revenue Service (IRS) is investigating tax-planning strategies that certain RSM clients utilized during fiscal years 2000 through 2003. Specifically, the IRS is examining these strategies to determine whether RSM complied with tax shelter registration and listing regulations and whether such strategies were appropriate. If the IRS were to determine that these

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strategies were inappropriate, clients that utilized the strategies could face penalties and interest for underpayment of taxes and may attempt to seek recovery from RSM. There can be no assurances as to the outcome of this matter.

     As reported in current report on Form 8-K dated December 12, 2003, the United States SEC informed outside counsel to the Company on December 11, 2003 that the Commission had issued a Formal Order of Investigation concerning our disclosures, in and before November 2002, regarding RAL litigation to which we were and are a party. There can be no assurances as to the outcome and resolution of this matter.

     We have from time to time been party to claims and lawsuits not discussed herein arising out of our business operations. These claims and lawsuits include actions by individual plaintiffs, as well as cases in which plaintiffs seek to represent a class of similarly situated customers. The amounts claimed in these claims and lawsuits are substantial in some instances, and the ultimate liability with respect to such litigation and claims is difficult to predict. Some of these claims and lawsuits pertain to RALs, the electronic filing of customers’ income tax returns and the Peace of Mind guarantee program. OthersWe believe we have meritorious defenses to each of these claims, and we are defending, or intend to defend, them vigorously, although there is no assurance as to their outcome.

     In addition to the aforementioned types of cases, we are parties to claims and lawsuits that we consider to be ordinary, routine litigation incidental to our business, including claims and lawsuits (“Other Claims”)(Other Claims) concerning the Express IRA program andinvestment products, the preparation of customers’ income tax returns, the electronic filing of customers’ tax returns, the fees charged customers for various products and services, losses incurred by customers with respect to their investment accounts, relationships with franchisees, denials of mortgage loans, contested mortgage foreclosures, other aspects of the mortgage business, intellectual property disputes, and contract disputes. We believe we have meritorious defenses to each of the Other Claims, and we are defending, or intend to defend, them vigorously. While we cannot provide assurance that we will ultimately prevail in each instance, we believe the amount, if any, we are required to pay in the discharge of liabilities or

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settlements in these other mattersOther Claims will not have a material adverse effect on our consolidated results of operations or financial position.statements.

ITEM 2. CHANGES INUNREGISTERED SALES OF EQUITY SECURITIES AND USES OF PROCEEDS



A summary of our purchases of H&R Block common stock during the secondthird quarter of fiscal year 2005 is as follows:

(shares in 000s)

                 
          Total Number of Shares Maximum Number
  Total Average Purchased as Part of of Shares that May
  Number of Shares Price Paid Publicly Announced Be Purchased Under
  Purchased(1)
 per Share
 Plans or Programs(2)
 the Plans or Programs(2)
August 1 – August 31  1,484  $48.60   1,484   17,430 
September 1 – September 30  1,375  $48.16   1,374   16,056 
October 1 – October 31  952  $46.06   952   15,104 
                 
              (shares in 000s)
 
          Total Number of Shares  Maximum Number
  Total  Average  Purchased as Part of  of Shares that May
  Number of Shares  Price Paid  Publicly Announced  Be Purchased Under
  Purchased(1)  per Share  Plans or Programs(2)  the Plans or Programs(2)
 
November 1 – November 30  2  $49.22      15,104 
December 1 – December 31    $48.08      15,104 
January 1 – January 31  4  $47.40      15,104 
 

(1)Of the total number ofAll shares purchased 927 sharesduring the current quarter were purchased in connection with the funding of employee income tax withholding obligations arising upon the exercise of stock options or the lapse of restrictions on restricted shares.
(2)On June 11, 2003 and June 9, 2004, our Board of Directors approved the repurchase of 20 million shares and 15 million shares, respectively, of H&R Block, Inc. common stock. These authorizations have no expiration dates.

     Our Articles of Incorporation were amended on September 30, 2004 to increase the number of authorized shares of common stock, without par value, from 500,000,000 shares to 800,000,000 shares. The aggregate number of shares of all classes of stock that we now have authority to issue is 806,000,000, with 800,000,000 authorized shares of common stock and 6,000,000 authorized shares of a class designated preferred stock, without par value. The amendment to the Articles of Incorporation was approved by our shareholders at the annual meeting of shareholders held on September 8, 2004. The Certificate of Amendment is filed as Exhibit 3.1 to this Form 10-Q, and the Restated Articles of Incorporation, incorporating all amendments thereto, are filed as Exhibit 3.2 to this Form 10-Q.


ITEM 4. SUBMISSION OF MATTERS TO A VOTE OF SECURITY HOLDERS

The annual meeting of shareholders of the registrant was held on September 8, 2004. At such meeting, three Class III directors were elected to serve three-year terms. In addition, the proposals set forth below were submitted to a vote of shareholders. With respect to the election of directors and the adoption of each

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proposal, the number of votes cast for, against or withheld, the number of abstentions, and the number of no votes (if applicable) were as follows:

         
Election of Class III Directors:    
Nominee
 Votes FOR
 Votes WITHHELD
Donna R. Ecton  143,089,287   3,003,702 
Louis W. Smith  143,702,345   2,390,644 
Rayford Wilkins, Jr.  133,272,098   12,820,891 

Approval of an Amendment to the Company’s Articles of Incorporation to increase the number of shares of Common Stock from 500,000,000 to 800,000,0006. EXHIBITS

   
Votes For10.1 131,169,406Termination Agreement dated January 7, 2005, between H&R Block, Inc., H&R Block Financial Advisors, Inc. and Brian L. Nygaard.
Votes Against14,441,014
Abstain482,569

Approval of an Amendment to the 1989 Stock Option Plan for Outside Directors to extend the plan for five years, such that it will terminate, unless further extended, on December 5, 2009

   
Votes For101,491,697
Votes Against9,582,901
Abstain630,352

Approval of an Amendment to the 1999 Stock Option Plan for Seasonal Employees to (i) extend the Plan for two years, such that it will terminate, unless further extended, on December 31, 2006 and (ii) increase the aggregate number of authorized shares of Common Stock issuable under the Plan from 20,000,000 to 23,000,000

Votes For86,237,154
Votes Against25,004,641
Abstain463,156

Ratification of the Appointment of KPMG LLP as the Registrant’s Independent Accountants for the year ended April 30, 2005

Votes For:143,615,698
Votes Against:2,120,943
Abstain:356,347

     At the close of business on June 30, 2004, the record date for the annual meeting of shareholders, there were 167,770,955 shares of Common Stock of the registrant outstanding and entitled to vote at the meeting. There were 146,092,989 shares represented at the annual meeting of shareholders held on September 8, 2004.

ITEM 6. EXHIBITS AND REPORTS ON FORM 8-K

a) Exhibits

3.1Certificate of Amendment to Articles of Incorporation dated September 30, 2004.
3.2Restated Articles of Incorporation, as amended to the date of this Form 10-Q.
10.1Employment Agreement dated September 15, 2005, by and between HRB Management, Inc. and Marc West.

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10.2 Standard Form of Agreement Between Owner and Deign/Builder dated as of May 5, 2003 by and between H&R Block Tax Services, Inc. and J.E. Dunn Construction Company.
10.3First Amendment to ThirdFourth Amended and Restated Refund Anticipation Loan Participation Amendment,Agreement dated as of August 20,December 31, 2004, by and amongbetween Block Financial Corporation, Household Tax Masters,HSBC Taxpayer Financial Services Inc. and Household Tax Masters Acquisition Corporation.
 
 10.4
10.3 2004 Amendment to Second Amended and Restated Refund Anticipation Loan OperationsPurchase and Contribution Agreement dated as of August 20, 2004, byNovember 14, 2003 between Option One Loan Warehouse Corporation and among H&R Block Services, Inc., Household Tax Masters, Inc., and Beneficial Franchise Company. *
Option One Mortgage Corporation.
 
10.4Amended and Restated Sales and Servicing Agreement dated November 12, 2004 among Option One Owner Trust 2003-5, Option One Loan Warehouse Corporation, Option One Mortgage Corporation and Wells Fargo Bank, N.A.
10.5 The 1989 StockNote Purchase Agreement dated November 14, 2003 between Option Plan for Outside Directors, as amendedOne Owner Trust 2003-5, Option One Loan Warehouse Corporation and restated as of September 8, 2004.Citigroup Global Markets Realty Corp.
 
10.6Amendment Number One to the Note Purchase Agreement, dated November 14, 2004, among Option One Owner Trust 2003-5, Option One Loan Warehouse Corporation and Citigroup Global Markets Realty Corp.
 
10.7Indenture dated as of November 1, 2003 between Option One Owner Trust 2003-5 and Wells Fargo Bank Minnesota, National Association.
10.8Amended and Restated Sale and Servicing Agreement dated as of November 25, 2003 among Option One Owner Trust 2001-2, Option One Loan Warehouse Corporation, Option One Mortgage Corporation and Wells Fargo Bank Minnesota, National Association.
10.9Amendment Number One to the Amended and Restated Sale and Servicing Agreement, dated as of April 30, 2004, among Option One Owner Trust 2001-2, Option One Loan Warehouse Corporation, Option One Mortgage Corporation and Wells Fargo Bank Minnesota, National Association.
10.10Amendment Number Two to the Amended and Restated Sale and Servicing Agreement, dated as of December 17, 2004, among Option One Owner Trust 2001-2, Option One Loan Warehouse Corporation, Option One Mortgage Corporation and Wells Fargo Bank N.A.
10.11Amended and Restated Note Purchase Agreement dated as of November 25, 2003 among Option One Owner Trust 2001-2, Option One Loan Warehouse Corporation and Bank of America, N.A.
10.12Amendment Number One to the Amended and Restated Note Purchase Agreement, dated as of December 17, 2004, among Option One Owner Trust 2001-2, Option One Loan Warehouse Corporation and Bank of America, N.A.

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10.13Amendment Number Two to the Amended and Restated Note Purchase Agreement, dated as of February 15, 2005, among Option One Owner Trust 2001-2, Option One Loan Warehouse Corporation and Bank of America, N.A.
10.14Amended and Restated Indenture dated as of November 25, 2003 between Option One Owner Trust 2001-2 and Wells Fargo Bank Minnesota, National Association.
10.15Letter Agreement dated as of April 1, 2000 among Option One Mortgage Corporation, Bank of America, N.A.
31.1 Certification by Chief Executive Officer pursuant to Section 302 of the Sarbanes-Oxley Act of 2002.
 
 
31.2 Certification by Chief Financial Officer pursuant to Section 302 of the Sarbanes-Oxley Act of 2002.
 
 
32.1 Certification by Chief Executive Officer furnished pursuant to 18 U.S.C. 1350, as adopted by Section 906 of the Sarbanes-Oxley Act of 2002.
 
 
32.2 Certification by Chief Financial Officer furnished pursuant to 18 U.S.C. 1350, as adopted by Section 906 of the Sarbanes-Oxley Act of 2002.
*Confidential information has been omitted from this exhibit and filed separately with the Commission pursuant to a confidential treatment request under Rule 24b-2.

b) Reports on Form 8-K

The registrant filed current reports on Form 8-K and Form 8-K/A, each dated August 24, 2004, reporting under Item 2.02 thereof its issuance of a press release announcing the results of operations for its first quarter ending July 31, 2004.

     The registrant filed current reports on Form 8-K and Form 8-K/A, each dated September 9, 2004, reporting under Item 1.01 and/or Item 5.02 thereof its appointment of a Chief Financial Officer.

     The registrant filed a current report on Form 8-K dated October 18, 2004, reporting under Items 5.02 and 9.01 thereof its issuance of a press release announcing the election of a new member to its Board of Directors.

     The registrant filed a current report on Form 8-K dated October 21, 2004, reporting under Items 1.01, 8.01 and 9.01 thereof its entry into an underwriting agreement in connection with its debt offering.

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SIGNATURES

Pursuant to the requirements of the Securities Exchange Act of 1934, the registrant has duly caused this report to be signed on its behalf by the undersigned thereunto duly authorized.

     
   H&R BLOCK, INC.
   
 
   (Registrant)
     
DATE 12/8/043/9/05 BY /s/ Mark A. Ernst
   
 
   Mark A. Ernst

Chairman of the Board, President
and Chief
Executive Officer
     
DATE 12/8/043/9/05 BY /s/ William L. Trubeck
   
 
   William L. Trubeck

Executive Vice President and
Chief Financial
Officer

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