UNITED STATES

SECURITIES AND EXCHANGE COMMISSION

Washington, D.C. 20549

________________

FORM 10-Q

QUARTERLY REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934

For the quarterly period ended June 30, 2020March 31, 2021

 

Commission File Number 1-4422

 

ROLLINS, INC.

(Exact name of registrant as specified in its charter)

Delaware51-0068479
(State or other jurisdiction of incorporation or organization)(I.R.S. Employer Identification No.)

 

2170 Piedmont Road, N.E., Atlanta, Georgia

(Address of principal executive offices)

 

30324

(Zip Code)

 

(404) 888-2000

(Registrant’s telephone number, including area code)

________________

Securities registered pursuant to Section 12(b) of the Act:

 

Title of each class Trading Symbol(s) Name of each exchange on which registered
Common Stock ROL NYSE

 

Indicate by check mark whether the registrant (1) has filed all reports required to be filed by Section 13 or 15(d) of the Securities Exchange Act of 1934 during the preceding 12 months (or for such shorter period that the registrant was required to file such reports), and (2) has been subject to such filing requirements for the past 90 days. Yes x    No o

 

Indicate by check mark whether the registrant has submitted electronically, every Interactive Data File required to be submitted pursuant to Rule 405 of Regulation S-T (§232.405 of this chapter) during the preceding 12 months (or for such shorter period that the registrant was required to submit such files).    Yes  x   No  o

 

Indicate by check mark whether the registrant is a large accelerated filer, an accelerated filer, a non-accelerated filer, smaller reporting company, or an emerging growth company. See the definitions of “large accelerated filer,” “accelerated filer,” “smaller reporting company,” and “emerging growth company” in Rule 12b-2 of the Exchange Act.

Large Accelerated FilerxAccelerated filero
Non-accelerated fileroSmaller reporting companyo
  Emerging growth companyo

 

If an emerging growth company, indicate by check mark if the registrant has elected not to use the extended transition period for complying with any new or revised financial accounting standards provided pursuant to Section 13(a) of the Exchange Act. o

 

Indicate by check mark whether the registrant is a shell company (as defined in Rule 12b-2 of the Exchange Act).

YesoNox 

 

Rollins, Inc. had 327,758,819492,123,516 shares of its $1 par value Common Stock outstanding as of JulyApril 16, 2020.2021.

 
 

ROLLINS, INC. AND SUBSIDIARIES

PART 1 FINANCIAL INFORMATION

ITEM 1. FINANCIAL STATEMENTS

CONDENSED CONSOLIDATED STATEMENTS OF FINANCIAL POSITION

AS OF JUNE 30, 2020,MARCH 31, 2021, AND DECEMBER 31, 20192020

(in thousands except share data)

(unaudited)

  June 30,  December 31, 
  2020  2019 
  (Unaudited)    
ASSETS        
Cash and cash equivalents $134,829  $94,276 
Trade receivables, net of allowance for doubtful accounts of $16,452 and $16,699, respectively  129,297   122,766 
Financed receivables, short-term, net of allowance for doubtful accounts of $1,810 and $1,675, respectively  23,285   22,267 
Materials and supplies  34,064   19,476 
Other current assets  41,626   51,002 
Total current assets  363,101   309,787 
Equipment and property, net  191,141   195,533 
Goodwill  602,310   572,847 
Customer contracts, net  275,782   273,720 
Trademarks & tradenames, net  104,760   102,539 
Other intangible assets, net  10,176   10,525 
Operating lease, right-of-use assets  214,874   200,727 
Financed receivables, long-term, net of allowance for doubtful accounts of $1,204 and $1,284 respectively  38,281   30,792 
Benefit plan assets  9,312   21,565 
Deferred income taxes  2,105   2,180 
Other assets  24,540   24,161 
Total assets $1,836,382  $1,744,376 
LIABILITIES        
Accounts payable $48,037  $35,234 
Accrued insurance  31,230   30,441 
Accrued compensation and related liabilities  87,050   81,943 
Unearned revenues  139,541   122,825 
Operating lease liabilities - current  71,494   66,117 
Current portion of long-term debt  12,500   12,500 
Other current liabilities  88,321   60,975 
Total current liabilities  478,173   410,035 
Accrued insurance, less current portion  35,520   34,920 
Operating lease liabilities, less current portion  144,846   135,651 
Long-term debt  242,500   279,000 
Deferred income tax liability  14,482   9,927 
Long-term accrued liabilities  58,031   59,093 
Total liabilities  973,552   928,626 
Commitments and contingencies        
STOCKHOLDERS’ EQUITY        
Preferred stock, without par value; 500,000 shares authorized, 0 shares issued      
Common stock, par value $1 per share; 550,000,000 shares authorized, 327,758,819 and 327,430,846 shares issued and outstanding, respectively  327,759   327,431 
Paid in capital  88,640   89,413 
Accumulated other comprehensive loss  (29,163)  (21,109)
Retained earnings  475,594   420,015 
Total stockholders’ equity  862,830   815,750 
Total liabilities and stockholders’ equity $1,836,382  $1,744,376 
         

  March 31,  December 31, 
  2021  2020 
ASSETS        
Cash and cash equivalents $117,322  $98,477 
Trade receivables, net of allowance for expected credit losses of $15,731 and $16,854, respectively  122,445   126,337 
Financed receivables, short-term, net of allowance for expected credit losses of $1,292 and $1,297, respectively  22,402   23,716 
Materials and supplies  32,645   30,843 
Other current assets  39,229   35,404 
Total current assets  334,043   314,777 
Equipment and property, net of accumulated depreciation of $299,170 and $299,226, respectively  143,899   178,052 
Goodwill  659,795   653,176 
Customer contracts, net  297,288   298,949 
Trademarks & tradenames, net  108,761   109,044 
Other intangible assets, net  10,198   10,777 
Operating lease right-of-use assets, net  252,343   212,342 
Financed receivables, long-term, net of allowance for expected credit losses of $2,078 and $1,934, respectively  38,105   38,187 
Benefit plan assets  1,167   1,198 
Deferred income taxes  2,649   2,222 
Other assets  28,632   27,176 
Total assets $1,876,880  $1,845,900 
LIABILITIES        
Accounts payable $66,586  $64,596 
Accrued insurance  31,709   31,675 
Accrued compensation and related liabilities  78,357   91,011 
Unearned revenues  140,378   131,253 
Operating lease liabilities - current  75,822   73,248 
Current portion of long-term debt  18,750   17,188 
Other current liabilities  96,186   63,540 
Total current liabilities  507,788   472,511 
Accrued insurance, less current portion  36,062   36,067 
Operating lease liabilities, less current portion  178,508   140,897 
Long-term debt  96,250   185,812 
Deferred income tax liabilities  9,005   10,612 
Long-term accrued liabilities  60,332   58,641 
Total liabilities  887,945   904,540 
Commitments and contingencies        
STOCKHOLDERS’ EQUITY        
Preferred stock, without par value; 500,000 shares authorized, 0 shares issued      
Common stock, par value $1 per share; 550,000,000 shares authorized, 492,123,516 and 491,612,059 shares issued and outstanding, respectively  492,124   491,612 
Paid in capital  95,824   101,757 
Accumulated other comprehensive loss  (11,155)  (10,897)
Retained earnings  412,142   358,888 
Total stockholders’ equity  988,935   941,360 
Total liabilities and stockholders’ equity $1,876,880  $1,845,900 

The accompanying notes are an integral part of these condensed consolidated financial statements.

2
 

ROLLINS, INC. AND SUBSIDIARIES

CONDENSED CONSOLIDATED STATEMENTS OF INCOME

FOR THE THREE AND SIX MONTHS ENDED JUNE 30,MARCH 31, 2021 AND 2020 AND 2019

(in thousands except per share data)

(unaudited)

  Three Months Ended
June 30,
  Six Months Ended
June 30,
 
  2020  2019  2020  2019 
REVENUES                
Customer services $553,329  $523,957  $1,041,230  $953,026 
COSTS AND EXPENSES                
Cost of services provided  255,622   253,333   506,774   470,591 
Depreciation and amortization  21,925   20,132   43,522   36,815 
Sales, general and administrative  171,253   161,886   329,115   301,416 
Gain on sale of assets, net  (451)  (252)  (726)  (433)
Interest expense, net  1,460   1,899   3,625   1,625 
INCOME BEFORE INCOME TAXES  103,520   86,959   158,920   143,012 
PROVISION FOR INCOME TAXES  28,162   22,664   40,294   34,491 
NET INCOME $75,358  $64,295  $118,626  $108,521 
NET INCOME PER SHARE - BASIC AND DILUTED $0.23  $0.20  $0.36  $0.33 
DIVIDENDS PAID PER SHARE $0.08  $0.11  $0.20  $0.21 
Weighted average participating shares outstanding - basic and diluted  327,763   327,506   327,723   327,506 
                 

  Three Months Ended 
  March 31, 
  2021  2020 
REVENUES        
Customer services $535,554  $487,901 
COSTS AND EXPENSES        
Cost of services provided  261,552   251,152 
Depreciation and amortization  23,596   21,597 
Sales, general and administrative  162,208   157,862 
(Gains)/losses on sale of assets, net  (32,260)  (275)
Interest expense, net  606   2,165 
INCOME BEFORE INCOME TAXES  119,852   55,400 
PROVISION FOR INCOME TAXES  27,209   12,132 
NET INCOME $92,643  $43,268 
NET INCOME PER SHARE - BASIC AND DILUTED $0.19  $0.09 
DIVIDENDS PAID PER SHARE $0.08  $0.08 
Weighted average shares outstanding - basic and diluted  492,003   491,524 

The accompanying notes are an integral part of these condensed consolidated financial statements.

3
 

ROLLINS, INC. AND SUBSIDIARIES

CONDENSED CONSOLIDATED STATEMENTS OF COMPREHENSIVE EARNINGS

FOR THE THREE AND SIX MONTHS ENDED JUNE 30,MARCH 31, 2021 AND 2020 AND 2019

(in thousands)

(unaudited)

  (In thousands) 
  Three Months Ended
June 30,
  Six Months Ended
June 30,
 
  2020  2019  2020  2019 
NET INCOME $75,358  $64,295  $118,626  $108,521 
Other comprehensive (loss) / earnings                
Foreign currency translation adjustments  9,378   485   (7,490)  2,827 
Change in derivatives  170   (257)  (564)  (257)
Other comprehensive (loss) / earnings  9,548   228   (8,054)  2,570 
Comprehensive earnings $84,906  $64,523  $110,572  $111,091 
                 

  (In thousands) 
  Three Months Ended 
  March 31, 
  2021  2020 
NET INCOME $92,643  $43,268 
Other comprehensive earnings / (loss)        
Foreign currency translation adjustments  (421)  (16,868)
Change in derivatives, net of tax  163   (734)
Other comprehensive earnings / (loss)  (258)  (17,602)
Comprehensive earnings $92,385  $25,666 

The accompanying notes are an integral part of these condensed consolidated financial statements.

4
 

ROLLINS, INC. AND SUBSIDIARIES

CONSOLIDATED STATEMENTS OF STOCKHOLDERS EQUITY

FOR THE THREE AND SIX MONTHS ENDED JUNE 30,MARCH 31, 2021 AND 2020 AND 2019

(in thousands)

(unaudited)

  Common Stock  Paid-in-  Accumulated
Other
Comprehensive
  Retained    
  Shares  Amount  capital  income/ (loss)  Earnings  Total 
Balance at March 31, 2019  327,530  $327,530  $79,932  $(68,736) $380,398  $719,124 
Net Income              64,295   64,295 
Other comprehensive income, net of tax                        
Foreign currency translation adjustments           485      485 
Change in derivatives           (257)     (257)
Cash dividends              (34,367)  (34,367)
Stock compensation  (27)  (27)  3,724         3,697 
Employee stock buybacks  (17)  (17)  (696)        (713)
Balance at June 30, 2019  327,486  $327,486  $82,960  $(68,508) $410,326  $752,264 
                         
  Common Stock  Paid-in-  Accumulated
Other
Comprehensive
  Retained    
  Shares  Amount  capital  income/ (loss)  Earnings  Total 
Balance at December 31, 2018  327,308  $327,308  $85,386  $(71,078) $370,292  $711,908 
Impact of adoption of ASC 842              212   212 
Net Income              108,521   108,521 
Other comprehensive income, net of tax                        
Foreign currency translation adjustments           2,827      2,827 
Change in derivatives           (257)     (257)
Cash dividends              (68,699)  (68,699)
Stock compensation  437   437   7,149         7,586 
Employee stock buybacks  (259)  (259)  (9,575)        (9,834)
Balance at June 30, 2019  327,486  $327,486  $82,960  $(68,508) $410,326  $752,264 
                         
  Common Stock  Paid-in-  Accumulated
Other
Comprehensive
  Retained    
  Shares  Amount  capital  income/ (loss)  Earnings  Total 
Balance at March 31, 2020  327,767  $327,767  $84,865  $(38,711) $426,450  $800,371 
Net Income              75,358   75,358 
Other comprehensive income, net of tax                        
Foreign currency translation adjustments           9,378      9,378 
Change in derivatives           170      170 
Cash dividends              (26,214)  (26,214)
Stock compensation  (6)  (6)  3,827         3,821 
Employee stock buybacks  (2)  (2)  (52)        (54)
Balance at June 30, 2020  327,759  $327,759  $88,640  $(29,163) $475,594  $862,830 
                         
  Common Stock  Paid-in-  Accumulated
Other
Comprehensive
  Retained    
  Shares  Amount  capital  income/ (loss)  Earnings  Total 
Balance at December 31, 2019  327,431  $327,431  $89,413  $(21,109) $420,015  $815,750 
Impact of adoption of ASC 326              2,484   2,484 
Net Income              118,626   118,626 
Other comprehensive income, net of tax                        
Foreign currency translation adjustments           (7,490)     (7,490)
Change in derivatives           (564)     (564)
Cash dividends              (65,531)  (65,531)
Stock compensation  549   549   7,091         7,640 
Employee stock buybacks  (221)  (221)  (7,864)        (8,085)
Balance at June 30, 2020  327,759  $327,759  $88,640  $(29,163) $475,594  $862,830 
                         

  Common Stock  Paid-in-  Accumulated
Other
Comprehensive
  Retained    
  Shares  Amount  Capital  Income/(Loss)  Earnings  Total 
Balance at December 31, 2019  491,146  $491,146  $89,413  $(21,109) $256,300  $815,750 
Impact of adoption of ASC 326              2,484   2,484 
Net Income              43,268   43,268 
Other comprehensive income, net of tax                        
Foreign currency translation adjustments           (16,868)     (16,868)
Change in derivatives           (734)     (734)
Cash dividends              (39,317)  (39,317)
Stock compensation  833   833   3,264      (278)  3,819 
Employee stock buybacks  (328)  (328)  (7,812)     109   (8,031)
Balance at March 31, 2020  491,651  $491,651  $84,865  $(38,711) $262,566  $800,371 

  Common Stock  Paid-in-  Accumulated
Other
Comprehensive
  Retained   
  Shares  Amount  Capital  Income/(Loss)  Earnings  Total 
Balance at December 31, 2020  491,612  $491,612  $101,757  $(10,897) $358,888  $941,360 
Net Income              92,643   92,643 
Other comprehensive income, net of tax                         
Foreign currency translation adjustments           (421)     (421)
Change in derivatives           163      163 
Cash dividends              (39,389)  (39,389)
Stock compensation  768   768   3,153         3,921 
Employee stock buybacks  (256)  (256)  (9,086)        (9,342)
Balance at March 31, 2021  492,124  $492,124  $95,824  $(11,155) $412,142  $988,935 

The accompanying notes are an integral part of these condensed consolidated financial statements.

5
 

ROLLINS, INC. AND SUBSIDIARIES

CONSOLIDATED STATEMENTS OF STATEMENT OF CASH FLOWS

FOR THE SIXTHREE MONTHS ENDED JUNE 30,MARCH 31, 2021 AND 2020 AND 2019

(in thousands)

(unaudited)

  Six Months Ended
June 30,
 
  2020  2019 
OPERATING ACTIVITIES        
Net income $118,626  $108,521 
Adjustments to reconcile net income to net cash provided by operating activities:        
Depreciation and amortization  43,522   36,815 
Provision for deferred income taxes  3,055   4,763 
Provision for bad debts  9,769   4,925 
Stock-based compensation expense  7,640   7,586 
Other, net  (1,078)  (900)
Changes in operating assets and liabilities  53,238   (19,534)
Net cash provided by operating activities  234,772   142,176 
INVESTING ACTIVITIES        
Cash used for acquisitions of companies, net of cash acquired  (56,030)  (410,067)
Purchases of equipment and property  (12,441)  (13,436)
Proceeds from sales of franchises  285   486 
Other  1,820   1,097 
Net cash used in investing activities  (66,366)  (421,920)
FINANCING ACTIVITIES        
Payment of contingent consideration  (7,862)  (5,233)
Repayment of term loan  (7,000)  (3,125)
Repayment on revolving commitment  (97,500)  (17,000)
Borrowings on term loan     250,000 
Borrowings on revolving commitment  68,000   118,000 
Cash paid for common stock purchased  (8,085)  (9,834)
Dividends paid  (65,531)  (68,699)
Net cash provided by/(used in) financing activities  (117,978)  264,109 
Effect of exchange rate changes on cash  (9,875)  (1,384)
Net increase/(decrease) in cash and cash equivalents  40,553   (17,019)
Cash and cash equivalents at beginning of period  94,276   115,485 
Cash and cash equivalents at end of period $134,829  $98,466 
Supplemental disclosure of cash flow information:        
Non-cash additions to operating lease right-of-use assets $52,273  $31,242 
         

  Three Months Ending 
  March 31, 
  2021  2020 
OPERATING ACTIVITIES        
Net income $92,643  $43,268 
Adjustments to reconcile net income to net cash provided by operating activities:        
Depreciation and amortization  23,596   21,597 
Deferred income tax (benefit)/provision  (2,039)  2,999 
Provision for expected credit losses  2,686   2,288 
Stock based compensation expense  3,921   3,819 
(Gains)/losses on sale of assets, net  (32,260)  (275)
Other, net  (62)  (340)
Changes in operating assets and liabilities  31,001   18,607 
Net cash provided by operating activities  119,486   91,963 
INVESTING ACTIVITIES        
Cash used for acquisitions of companies, net of cash acquired  (16,978)  (47,586)
Purchases of equipment and property  (7,826)  (6,674)
Proceeds from sales of franchises  99   267 
Proceeds from sales of assets  65,101   668 
Other, net  (253)  273 
Net cash provided by/(used in) investing activities  40,143   (53,052)
FINANCING ACTIVITIES        
Payment of contingent consideration  (4,926)  (2,040)
Repayment of term loan  (21,000)  (3,200)
Repayment on revolving commitment  (70,500)  (32,500)
Borrowings on revolving commitment  3,500   64,000 
Cash paid for common stock purchased  (9,342)  (8,031)
Dividends paid  (39,389)  (39,317)
Net cash (used in) financing activities  (141,657)  (21,088)
Effect of exchange rate changes on cash  873   (19,517)
Net increase/(decrease) in cash and cash equivalents  18,845   (1,694)
Cash and cash equivalents at beginning of period  98,477   94,276 
Cash and cash equivalents at end of period $117,322  $92,582 
Supplemental disclosure of cash flow information:        
Non-cash additions to operating lease right-of-use assets $60,389  $27,894 

The accompanying notes are an integral part of these condensed consolidated financial statements.

6
 

ROLLINS, INC. AND SUBSIDIARIES

NOTE 1.BASIS OF PREPARATION AND OTHER

Basis of Preparation -The

The accompanying unaudited condensed consolidated financial statements have been prepared in accordance with the instructions to Form 10-Q and therefore do not include all information and footnotes required by accounting principles generally accepted in the United States of America for complete financial statements. There has been no material change in the information disclosed in the notes to the consolidated financial statements included in the Annual Report on Form 10-K of Rollins, Inc. (the “Company”, “we”, “our”) for the year ended December 31, 2019 other than updates related to Accounting Standards Update (ASU) No. 2016-13, Financial Instruments - Credit Losses (ASC 326): Measurement of Credit Losses on Financial Instruments as noted below.2020. Accordingly, the quarterly condensed consolidated financial statements and related disclosures herein should be read in conjunction with the 20192020 Annual Report on Form 10-K.

The preparation of interim financial statements requires management to make estimates and assumptions for the amounts reported in the condensed consolidated financial statements. Specifically, the Company makes estimates in its interim condensed consolidated financial statements for the termite accrual, which includes future costs including termiticide life expectancy and government regulations, the insurance accrual, which includes self-insurance and worker’s compensation, inventory adjustments, discounts and volume incentives earned, among others.

In March 2020, the World Health Organization declared the outbreak of COVID-19 a global pandemic, which continues to spread throughout the U.S. and the world. This has resulted in authorities implementing numerous measures to contain the virus, including, but not limited to, travel bans and restrictions, quarantines, shelter-in-place orders, and business limitations and shutdowns. The pest control industry was designated as “essential” by the Department of Homeland Security and the Company has been able to remain operational in every part of the world in which it operates. The Company’s consolidated financial statements reflect estimates and assumptions made by management that affect the reported amounts of assets and liabilities and related disclosures as of the date of the condensed consolidated financial statements. The Company considered the impact of COVID-19 on the assumptions and estimates used in preparing the condensed consolidated financial statements. In the opinion of management, all adjustments necessary for a fair presentation of the Company’s financial results for the quarter have been made. These adjustments are of a normal recurring nature but complicated by the uncertainty surrounding the global economic impact of the COVID-19 pandemic. The results of operations for the sixthree months ended June 30, 2020March 31, 2021 are not necessarily indicative of results for the entire year. The severity, magnitude and duration, as well as the economic consequences of the COVID-19 pandemic, are uncertain, rapidly changing and difficult to predict. Therefore, our accounting estimates and assumptions may change over time in response to COVID-19 and may change materially in future periods.

The Company has only one reportable segment, its pest and termite control business. The Company’s results of operations and its financial condition are not reliant upon any single customer, a few customers, or the Company’s foreign operations.

The Company reclassified certain prior period amounts in the Statement of Cash Flows from Operating Activities to Financing Activities for payment of contingent consideration to conform to the current period presentation.

NOTE 2.RECENT ACCOUNTING PRONOUNCEMENTS

Recently adopted accounting standards

In June of 2016,March 2020, the FASB issued ASU 2016-13, “Financial Instruments - Credit Losses (ASC 326)No. 2020-04 Reference Rate Reform (Topic 848): MeasurementFacilitation of Credit Lossesthe Effects of Reference Rate Reform on Financial Instruments.”Reporting (“ASU 2020-04”). The updatedupdate provides optional guidance for a limited period of time to ease the potential burden in accounting guidance requires changesfor (or recognizing the effects of) contract modifications on financial reporting, caused by reference rate reform. ASU 2020-04 is effective for all entities as of March 12, 2020 through December 31, 2022. The Company is still evaluating the impact, but does not expect the adoption of the standard to have a material impact on the Company’s consolidated Financial Statements.

In December 2019, the FASB issued ASU No. 2019-12 Income Taxes (topic 740): Simplifying the Accounting for Income Taxes (“ASU 2019-12”). The standard eliminates the need for an organization to analyze whether the following apply in a given period (1) exception to the recognitionincremental approach for intraperiod tax allocation (2) exceptions to accounting for basis differences when there are ownership changes in foreign investments and (3) exceptions in interim period income tax accounting for year-to-date losses that exceed anticipated losses. The ASU also is designed to improve financial statement preparers’ application of credit lossesincome tax-related guidance and simplify GAAP for (1) franchise taxes that are partially based on income, (2) transactions with a government that result in a step-up in the tax basis of goodwill, (3) separate financial instrumentsstatements of legal entities that are not accounted for at fair value through net income.subject to tax, and (4) enacted changes in tax laws in interim periods. The Company adopted ASU 2016-132019-12 effective January 1, 20202021 and recognized the decrease inadoption did not have a material impact on the allowance for doubtful accounts, net of tax, as a $2.5 million increase to beginning retained earnings.Company’s consolidated financial statements.

7
 

ROLLINS, INC. AND SUBSIDIARIES

NOTE 3.REVENUE

The following tables present our revenues disaggregated by revenue source (in thousands).

Sales and usage-based taxes are excluded from revenues. No sales to an individual customer or in a country other than the United States accounted for 10% or more of the sales for the periods listed on the following table.

Revenue, classified by the major geographic areas in which our customers are located, was as follows:

  (In thousands) 
  Three Months Ended 
  March 31, 
  2021  2020 
United States $494,100  $452,346 
Other countries  41,454   35,555 
Total Revenues $535,554  $487,901 

Revenue from external customers, classified by significant product and service offerings, was as follows:

  Three Months Ending 
  March 31, 
(in thousands) 2021  2020 
Residential revenue $235,179  $204,657 
Commercial revenue  188,697   183,315 
Termite completions, bait monitoring, & renewals  105,694   94,227 
Franchise revenues  3,459   3,417 
Other revenues  2,525   2,285 
Total Revenues $535,554  $487,901 

NOTE 4.ALLOWANCE FOR CREDIT LOSSES

Effective January 1, 2020, the Company adopted ASC 326, the new accounting standard related to credit losses. The Company is exposed to credit losses primarily related to accounts receivables and financed receivables derived from customer services revenue. To reduce credit risk for residential pest control accounts receivable, we promote enrollment in our auto-pay programs. In general, we may suspend future services for customers with past due balances. The Company’s credit risk is generally low with a large number of entities comprising Rollins’ customer base and dispersion across many different geographical regions.

The Company manages its financing receivables on an aggregate basis when assessing and monitoring credit risks. The Company’s established credit evaluation and monitoring procedures seek to minimize the amount of business we conduct with higher risk customers. The credit quality of a potential obligor is evaluated at the loan origination based on an assessment of the individual’s Beacon/credit bureau score. Rollins requires a potential obligor to have good credit worthiness with low risk before entering into a contract. Depending upon the individual’s credit score, the Company may accept with 100% financing or require a significant down payment or turndownturn down the contract. Delinquencies of accounts are monitored each month. Financing receivables include installment receivable amounts which are due subsequent to one year from the balance sheet dates.

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ROLLINS, INC. AND SUBSIDIARIES

The Company’s allowances for credit losses for trade accounts receivable and financed receivables are developed using historical collection experience, current and economic and market conditions, reasonable and supportable forecasts, and a review of the current status of customers’ receivables. The Company’s receivable pools are classified between residential customers, commercial customers, large commercial customers, and financed receivables. Accounts are written-off against the allowance for doubtful accounts when the Company determines that amounts are uncollectible, and recoveries of amounts previously written off are recorded when collected. The Company stops accruing interest to these receivables when they are deemed uncollectible. Below is a roll forward of the Company’s allowance for credit losses for the sixthree months ended June 30,March 31, 2021 and 2020.

  Trade
Receivables
  Financed
Receivables
  Total
Receivables
 
Balance at January 1, 2020 $16,699  $2,959  $19,658 
Adoption of ASC 326  (3,330)     (3,330)
Adjusted balance at January 1, 2020  13,369   2,959   16,328 
Provision for expected credit losses  8,480   1,288   9,768 
Write-offs charged against the allowance  (8,233)  (1,233)  (9,466)
Recoveries collected  2,729      2,729 
Currency Conversion  107      107 
Balance at June 30, 2020 $16,452  $3,014  $19,466 

In January 2017, the FASB issued ASU No. 2017-04, Intangibles-Goodwill and Other (ASC 350): Simplifying the Test for Goodwill Impairment, which eliminated the requirement to calculate the implied fair valueSchedule of goodwill (i.e., Step 2Roll Forward of the current goodwill impairment test) to measure a goodwill impairment charge. Instead, entities would record an impairment charge based on the excess of a reporting unit’s carrying amount over its fair value (i.e., measure the charge based on the current Step 1). The Company adopted ASU 2017-04 effective January 1, 2020. The Company does not expect the adoption of this standard to have a material impact on its future consolidated financial statements.Company's Allowance for Credit Losses

  Allowance for Credit Losses 
  Trade
Receivables
  Financed
Receivables
  Total
Receivables
 
Balance at December 31, 2020  16,854   3,231   20,085 
Provision for expected credit losses  1,865   821   2,686 
Write-offs charged against the allowance  (4,099)  (681)  (4,780)
Recoveries collected  1,111   (1)  1,110 
Balance at March 31, 2021 $15,731  $3,370  $19,101 
             
  Allowance for Credit Losses
  Trade Receivables Financed Receivables Total Receivables
Balance at December 31, 2019 $16,699  $2,959  $19,658 
Adoption of ASC 326  (3,330)       (3,330)
Provision for expected credit losses  1,553   734   2,287 
Write-offs charged against the allowance  (3,779)  (640)  (4,419)
Recoveries collected  718        718 
Balance at March 31, 2020 $11,861  $3,053  $14,914 

In August 2018, the FASB issued ASU No. 2018-13, Fair Value Measurement (ASC 820): Disclosure Framework—Changes to the Disclosure Requirements for Fair Value Measurement. The updated accounting guidance modified the disclosure requirements on fair value measurements by removing certain disclosure requirements related to the fair value hierarchy, modifying existing disclosure requirements related to measurement uncertainty and adding new disclosure requirements. The Company adopted ASU 2018-13 effective January 1, 2020 and the adoption did not materially impact its financial statement disclosures.

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ROLLINS, INC. AND SUBSIDIARIES

Recently issued accounting standards to be adopted in 2021 or later

In December, 2019, the FASB issued ASU No. 2019-12 Income Taxes (topic 740): Simplifying the Accounting for Income Taxes. The standard eliminates the need for an organization to analyze whether the following apply in a given period (1) exception to the incremental approach for intraperiod tax allocation (2) exceptions to accounting for basis differences when there are ownership changes in foreign investments and (3) exceptions in interim period income tax accounting for year-to-date losses that exceed anticipated losses. The ASU also is designed to improve financial statement preparers’ application of income tax-related guidance and simplify GAAP for (1) franchise taxes that are partially based on income, (2) transactions with a government that result in a step-up in the tax basis of goodwill, (3) separate financial statements of legal entities that are not subject to tax, and (4) enacted changes in tax laws in interim periods. The standard in this update is effective for the Company’s financial statements issued for fiscal years beginning in 2021. The adoption of this ASU is not expected to have a material impact on the Company’s consolidated financial statements.

NOTE 3.REVENUE

The following tables present our revenues disaggregated by revenue source (in thousands).

Sales and usage-based taxes are excluded from revenues. No sales to an individual customer or in a country other than the United States accounted for more than 10% of the sales for the periods listed on the following table. Revenue, classified by the major geographic areas in which our customers are located, was as follows:

  (In thousands) 
  Three Months Ended
June 30,
  Six Months Ended
June 30,
 
  2020  2019  2020  2019 
United States $517,576  $485,170  $969,922  $879,170 
Other countries  35,753   38,787   71,308   73,856 
Total Revenues $553,329  $523,957  $1,041,230  $953,026 
                 

Revenue from external customers, classified by significant product and service offerings, was as follows:

  (In thousands) 
  Three Months Ended
June 30,
  Six Months Ended
June 30,
 
  2020  2019  2020  2019 
Residential revenue $257,921  $224,682  $462,578  $397,190 
Commercial revenue  179,900   191,456   363,215   361,127 
Termite completions, bait monitoring, & renewals  109,817   102,352   204,044   182,601 
Franchise revenues  3,521   3,442   6,938   6,703 
Other revenues  2,170   2,025   4,455   5,405 
Total Revenues $553,329  $523,957  $1,041,230  $953,026 

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ROLLINS, INC. AND SUBSIDIARIES

NOTE 4.5.EARNINGS PER SHARE

The Company follows ASC 260, Earnings Per Share (ASC 260) that requires the reporting of both basic and diluted earnings per share. Basic earnings per share is computed by dividing net income available to participating common stockholders by the weighted average number of participating common shares outstanding for the period.

Basic and diluted earnings per share attributable to common and restricted shares of common stock for the period were as follows:

  Three Months Ended
June 30,
  Six Months Ended
June 30,
 
  2020  2019  2020  2019 
Basic and diluted earnings per share                
Common stock $0.23  $0.20  $0.36  $0.33 
Restricted shares of common stock $0.22  $0.18  $0.35  $0.30 

  Three Months Ending 
  March 31, 
  2021  2020 
Basic and diluted earnings per share        
Common stock $0.19  $0.09 
Restricted shares of common stock $0.19  $0.08 

NOTE 5.6.CONTINGENCIES

In the normal course of business, certain of the Company’s subsidiaries are defendants in a number of lawsuits, claims, arbitrations, regulatory actions or arbitrationsinvestigations which allege that the subsidiaries’ services caused damage.damage or in evaluating the Company’s practices. In addition, the Company defends employment-related cases and claims from time to time. We are involved in certain environmental matters primarily arising in the normal course of business. We are actively contesting each of these matters.

Management does not believe that any pending claim, proceeding, litigation, regulatory action (including tax) or litigation,investigation, either alone or in the aggregate, will have a material adverse effect on the Company’s financial position, results of operations or liquidity; however, it is possible that an unfavorable outcome of some or all of the matters, however unlikely, could result in a charge that might be material to the results of an individual quarter or year.

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ROLLINS, INC. AND SUBSIDIARIES

NOTE 6.7.FAIR VALUE OF FINANCIAL INSTRUMENTS

The Company’sCompany's financial instruments consist of cash and cash equivalents, trade receivables, notes receivable, accounts payable, and other short-term liabilities.liabilities, and debt. The carrying amounts of these financial instruments approximate their respective fair values. The Company also has derivative instruments as further discussed in Note 15. Derivative Instruments and Hedging Activities.

At June 30,March 31, 2021 and 2020, and 2019, the Company had $47.1$33.0 million and $54.7$51.3 million of acquisition holdback and earnout liabilities with the former owners of acquired companies. The earnout liabilities were discounted to reflect the expected probability of payout, and both earnout and holdback liabilities were discounted to their net present value on the Company’sCompany's books and are considered level 3 liabilities. The table below presents a summary of the changes in fair value for these liabilities.

The table below presents a summary of the changes in fair value for these liabilities.

 Three Months Ending 
 Three Months Ended
June 30,
 Six Months Ended
June 30,
  March 31, 
(in thousands) 2020 2019 2020 2019  2021  2020 
Beginning $51,328  $28,999  $49,131  $30,926  $35,744  $49,131 
New acquisitions and revaluations  1,054   27,893   5,543   29,450   2,067   4,489 
Payouts  (5,822)  (2,426)  (7,862)  (5,233)  (4,926)  (2,040)
Interest on outstanding contingencies  565   510   1,148   722   279   583 
Charge offset, forfeit and other  (40)  (291)  (875)  (1,180)  (188)  (835)
Ending Balance $47,085  $54,685  $47,085  $54,685 
Ending balance $32,976  $51,328 

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ROLLINS, INC. AND SUBSIDIARIES

NOTE 7.8.UNEARNED REVENUE

The Company records unearned revenue when we have either received payment or contractually have the right to bill for services in advance of the services or performance obligations being performed. Deferred revenue recognized in the three and six months ended June 30,March 31, 2021 and 2020 and 2019 were $43.2$45.8 million and $40.5 million, respectively and $85.9 million and $80.5$42.7 million, respectively. Changes in unearned revenue were as follows:

Changes in unearned revenue were as follows:

For the period ended June 30,  December 31, June 30, 
 Three Months Ended 
 March 31, 
(in thousands) 2020  2019 2019  2021  2020 
Balance at beginning of year $136,507  $127,075  $127,075  $149,224  $136,507 
Deferral of unearned revenue  105,928   174,404   100,188   55,379   49,552 
Recognition of unearned revenue  (85,936)  (164,972)  (80,496)  (45,837)  (42,707)
Balance at end of period $156,499  $136,507  $146,767  $158,766  $143,352 

The Company had no material contracted, but not recognized, revenue as of June 30, 2020March 31, 2021 or December 31, 2019.2020.

At June 30, 2020March 31, 2021 and December 31, 2019,2020, the Company had long-term unearned revenue of $17.018.4 million and $13.718.0 million, respectively. Unearned short-term revenue is recognized over the next 12-month period. The majority of unearned long-term revenue is recognized over a period of five years or less with immaterial amounts recognized through 2029.

NOTE 8.9.LEASES

The Company leases certain buildings, vehicles, and equipment in order to reduce the risk associated with ownership. The Company elected the practical expedient approach permitted under ASC 842 not to include short-term leases with a duration of 12 months or less on the balance sheet. As of June 30, 2020March 31, 2021, and December 31, 2019,2020, all leases were classified as operating leases. Building leases generally carry terms of 5 to 1015 years with annual rent escalations at fixed amounts per the lease. Vehicle leases generally carry a fixed term of one year with renewal options to extend the lease on a monthly basis resulting in lease terms up to 57 years depending on the class of vehicle. The exercise of renewal options is at the Company’s sole discretion. It is reasonably certain that the Company will exercise the renewal options on its vehicle leases. The measurement of right-of-use assets and liabilities for vehicle leases includes the fixed payments associated with such renewal periods. We separate lease and non-lease components of contracts. Our lease agreements do not contain any material variable payments, residual value guarantees, early termination penalties or restrictive covenants.

During the three months ended March 31, 2021, the Company completed a sale-leaseback transaction where it sold 16 of its properties related to the Clark Pest Control acquisition for gross proceeds of $62.1 million and a gain of $31.1 million. These leases are classified as operating leases with terms of 7 to 15 years.

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ROLLINS, INC. AND SUBSIDIARIES

The Company uses the rate implicit in the lease when available; however, most of our leases do not provide a readily determinable implicit rate. Accordingly, we estimate our incremental borrowing rate based on information available at lease commencement.

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ROLLINS, INC. AND SUBSIDIARIES

(in thousands)        
    Three Months Ended March 31, 
Lease Classification Financial Statement Classification 2021  2020 
Short-term lease cost Cost of services provided, Sales, general, and administrative expenses $60  $76 
Operating lease cost Cost of services provided, Sales, general, and administrative expenses  22,634   20,717 
Total lease expense   $22,694  $20,793 
           
Other Information          
      Weighted-average remaining lease term – operating leases  5.66 years   3.84 years 
      Weighted-average discount rate – operating leases  3.85%  3.93%
Cash paid for amounts included in the measurement of lease liabilities:        
       Operating cash flows for operating leases  $22,457  $20,477 

(in thousands)
Lease ClassificationFinancial Statement ClassificationSix Months Ended
June 30, 2020
Short-term lease costCost of services provided, Sales, general, and administrative expenses133
Operating lease costCost of services provided, Sales, general, and administrative expenses42,024
Total lease expense42,157
Other Information
Weighted-average remaining lease term – operating leases3.78
Weighted-average discount rate – operating leases3.93
Cash paid for amounts included in the measurement of lease liabilities:
Operating cash flows for operating leases41,599

Lease Commitments

Future minimum lease payments, including assumed exercise of renewal options at June 30, 2020March 31, 2021 were as follows:

(in thousands) Operating
Leases
 
2020 (excluding the six months ended June 30, 2020) $40,717 
2021  71,763 
2022  53,682 
2023  33,800 
2024  14,063 
2025  7,913 
Thereafter  11,987 
Total Future Minimum Lease Payments $233,925 
Less: Amount representing interest $17,585 
Total future minimum lease payments, net of interest $216,340 

(in thousands) Operating
Leases
 
2021 (excluding the three months ended March 31, 2021) $64,099 
2022  70,231 
2023  50,144 
2024  27,083 
2025  14,908 
2026  10,803 
Thereafter  48,844 
Total Future Minimum Lease Payments  286,112 
Less: Amount representing interest  31,782 
Total future minimum lease payments, net of interest $254,330 

Future commitments presented in the table above include lease payments in renewal periods for which it is reasonably certain that the Company will exercise the renewal option. Total future minimum lease payments for operating leases, including the amount representing interest, are comprised of $95.0156.8 million for building leases and $138.9129.3 million for vehicle leases. As of June 30, 2020,March 31, 2021, the Company had no additional future obligations of $9.0 million for leases that had not yet commenced.

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ROLLINS, INC. AND SUBSIDIARIES

NOTE 9.10.GOODWILL AND INTANGIBLE ASSETS

The cumulative carrying amount of goodwill was $659.8 million and $653.2 million at March 31, 2021 and December 31, 2020, respectively. Goodwill generally changes due to the timing of acquisitions, finalization of allocation of purchase prices of previous acquisitions and foreign currency translations. The carrying amount of goodwill in foreign countries was $81.3 million at March 31, 2021 and $81.4 million at December 31, 2020.

The Company tests goodwill and indefinite-lived intangible assets as of September 30 each year, or more frequently if indicators of an impairment exist. The Company has concluded there were no indicators of impairment during the three months ended March 31, 2021.

The carrying amount of customer contracts was $297.3 million and $298.9 million at March 31, 2021, and December 31, 2020, respectively. The carrying amount of trademarks and tradenames was $108.8 million and $109.0 million at March 31, 2021 and December 31, 2020, respectively. The carrying amount of other intangible assets was $10.2 million and $10.8 million at March 31, 2021 and December 31, 2020, respectively. The carrying amount of customer contracts in foreign countries was $44.6 million and $45.7 million at March 31, 2021 and December 31, 2020, respectively. The carrying amount of trademarks and tradenames in foreign countries was $3.2 million and $3.3 million at March 31, 2021 and December 31, 2020, respectively. The carrying amount of other intangible assets in foreign countries was $0.9 million and $1.0 million at March 31, 2021 and December 31, 2020, respectively.

Customer contracts and other amortizable intangible assets are amortized on a straight-line basis over their economic useful lives. The following table sets forth the components of indefinite-lived and amortizable intangible assetsas of March 31, 2021 (in thousands):

Intangible Asset Carrying
Value
  Useful Life
in Years
 
Customer contracts $297,288   3-20 
Trademarks and tradenames  108,761   N/A-20
Non-compete agreements  4,457   3-20 
Internet domains  2,227   N/A-10 
Patents  1,446   3-15 
Other assets  2,068   N/A-10 
Total customer contracts and other intangible assets $416,247     

NOTE 11.DEBT

TheOn April 30, 2019, the Company entered into a Revolving Credit Agreement with Truist Bank N.A. (formerly SunTrust Bank now known as Truist BankN.A.) and Bank of America, N.A. (the “Credit Agreement”) for an unsecured Revolving Commitmentrevolving commitment of up to $175.0 million, which includes a $75.0 million letter of credit subfacility and a $25.0 million swingline subfacility (the “Revolving Commitment”), and an unsecured variable rate $250.0 million Term Loanterm loan with SunTrustTruist Bank, now known as Truist BankN.A., and Bank of America, N.A.N.A (the “Term Loan”). Both the Revolving Commitment and the Term Loan (“Credit Facility”) have five-year terms commencing on April 29, 2019. In addition, the Credit Agreement has provisions to extend eachthe term beyondof the Revolving Commitment termination datebeyond April 29, 2024, as well as optional prepayment rightsthe right at any time and from time to time to prepay any borrowing under the Credit Agreement, in whole or in part, without premium or penalty. As of June 30,March 31, 2021, the Term Loan had outstanding borrowings of $115.0 million and there were no borrowings under the Revolving Commitment. The effective interest rate on the debt outstanding as of March 31, 2021 was 1.08%. The effective interest rate is comprised of the 1-month LIBOR plus a margin of 75.0 basis points as determined by our leverage ratio calculation. As of December 31, 2020, the Revolving Commitment had outstanding borrowings of $72.067.0 million and the Term Loan had outstanding borrowings of $183.0 million. As of December 31, 2019, the Revolving Commitment had outstanding borrowings of $101.5 million and the Term Loan had outstanding borrowings of $190.0136.0 million. The Credit Agreement includes a debt covenant that requires the Company’s leverage ratio to be no greater than 3.00:1.00. The Leverage Ratio is calculated as of the last day of the fiscal quarter most recently endedended.. The Company remained in compliance with applicable debt covenants through the date of this filing and expects to maintain compliance throughout 2020.2021.

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ROLLINS, INC. AND SUBSIDIARIES

NOTE 10.12.STOCKHOLDERS’STOCKHOLDERS' EQUITY

During the sixthree months ended June 30, 2020,March 31, 2021, the Company paid $65.5$39.4 million, or $0.200.08 per share, in cash dividends compared to $68.7$39.3 million, or $0.210.08 per share, during the same period in 2019.2020.

During the secondfirst quarter ended June 30, 2020March 31, 2021 and during the same period in 20192020, the Company did not repurchase shares on the open market.

The Company repurchases shares from employees for the payment of their taxes on restricted shares that have vested. The Company repurchased $0.19.3 million and $0.78.0 million for the quarterquarters ended June 30,March 31, 2021 and 2020, and 2019, respectively and $8.1 million and $9.8 million of common stock during the six month period ended June 30, 2020 and 2019, respectively.

As more fully discussed in Note 17 of the Company’s notes to the consolidated financial statements in its 20192020 Annual Report on Form 10-K, time-lapse restricted shares and restricted stock units have been issued to officers and other management employees under the Company’s Employee Stock Incentive Plans. The Company issues new shares from its authorized but unissued share pool. At June 30, 2020,March 31, 2021, approximately 4.96.6 million shares of the Company’s common stock were reserved for issuance.

Time Lapse Restricted Shares and Restricted Stock Units

The following table summarizes the components of the Company’s stock-based compensation programs recorded as expense:

  Three Months Ended
June 30,
  Six Months Ended
June 30,
 
(in thousands) 2020  2019  2020  2019 
Time lapse restricted stock:                
Pre-tax compensation expense $3,821  $3,697  $7,640  $7,586 
Tax benefit  (1,100)  (963)  (1,937)  (1,784)
Restricted stock expense, net of tax $2,721  $2,734  $5,703  $5,802 

13

ROLLINS, INC. AND SUBSIDIARIESexpense:

  Three Months Ended 
  March 31, 
(in thousands) 2021  2020 
Time lapse restricted stock:        
Pre-tax compensation expense $3,921  $3,819 
Tax benefit  (886)  (837)
Restricted stock expense, net of tax $3,035  $2,982 

The following table summarizes information on unvested restricted stock outstanding as of June 30, 2020:March 31, 2021:

  Number of
Shares
  Average Grant-
Date Fair Value
 
       
Unvested Restricted Stock at December 31, 2019  2,310  $25.84 
Forfeited  (24)  24.22 
Vested  (627)  19.46 
Granted  573   36.73 
Unvested Restricted Stock at June 30, 2020  2,232  $30.44 

(number of shares in thousands) Number of
Shares
  Average Grant-
Date Fair Value
 
Unvested Restricted Stock at December 31, 2020  2,870  $20.36 
Forfeited  (10)  22.44 
Vested  (774)  16.16 
Granted  778   37.04 
Unvested Restricted Stock at March 31, 2021  2,864  $26.02 

At June 30, 2020March 31, 2021 and December 31, 2019,2020, the Company had $54.165.2 million and $41.340.5 million of total unrecognized compensation cost, respectively, related to time-lapse restricted shares that are expected to be recognized over a weighted average period of approximately 4.24.5 years years and 4.0 years, respectively..

NOTE 11.13.PENSION AND POST RETIREMENT BENEFIT PLAN

In September 2019, the Company settled its fully-funded Rollins, Inc. pension plan. At DecemberAs of March 31, 2019, $21.62021, $1.2 million of Rollins, Inc. pension assets remained available to fund other employee benefits. The Company used $6.3 million and $12.3 million to fund its 401(k)-match obligation duringin the quarter and sixth months ended June 30, 2020, respectively. The Company plans to continue funding future benefit plan obligations,trust with a possibleplanned reversion of anythe remaining pension assets to the Company per ERISA regulations. Asregulations before year end. The Company anticipates tax of June 30, 2020,approximately 45% of the pension plan assets to be paid upon reversion, which includes 20% excise tax. In addition, the Company has a remaining Waltham, Inc. defined benefit plan. This plan had approximately $9.3assets of $2.1 million, remaininga projected liability of benefit plan assets.

Components$3.0 million and an unfunded status of Net Pension Benefit Loss / (Gain)

  Three Months Ended June 30,  Six Month Ended June 30, 
(in thousands) 2020  2019  2020  2019 
Interest and service cost $28  $1,762  $53  $3,524 
Expected return on plan assets  (24)  (2,640)  (59)  (5,280)
Amortization of net loss  25   878   50   1,756 
Net periodic loss $29  $  $44  $ 

During the six months ended June 30, 2020, and the same period in 2019, the$0.9 million as of March 31, 2021. The Company has not made no contributions to its defined benefit retirement plans (the “Plans”). The Company made no contributions for the year ended December 31,since 2019.

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ROLLINS, INC. AND SUBSIDIARIES

NOTE 12.14.BUSINESS COMBINATIONS

The Company made 139 acquisitions during the six-monththree-month period ended June 30, 2020,March 31, 2021, and 3031 acquisitions for the year ended December 31, 2019,2020, some of which have been disclosed onin various press releases and related Current Reports on Form 8-K. For the 13nine acquisitions completed so far in 2020,2021, the preliminary values of major classes of assets acquired and liabilities assumed recorded at the date of acquisition, as adjusted during the valuation period, are included in the reconciliation of the total consideration as follows (in thousands):

Schedule of Assets Acquired and Liabilities assumed recorded at the date of acquisition.

 June 30, 2020  March 31,
2021
 
Accounts receivable, net $1,835  $354 
Materials & supplies  192   80 
Equipment and property  3,446   867 
Goodwill  29,080   6,996 
Customer contracts  27,968   10,618 
Other intangible assets  3,094   38 
Current liabilities  (54)
Other assets and liabilities, net  4,003   146 
Current liabilities  (7,906)
Total purchase price $61,712   19,045 
Less: Contingent consideration liability  (5,682)  (2,067)
Total cash purchase price $56,030  $16,978 

Goodwill from acquisitions represents the excess of the purchase price over the fair value of net assets of businesses acquired. The factors contributing to the amount of goodwill are based on strategic and synergistic benefits that are expected to be realized. For the period ended June 30, 2020, $29.1March 31, 2021, $7.0 million of goodwill was added related to the 13nine acquisitions noted above. The cumulative carrying amount ofrecognized goodwill was $602.3 million and $572.8 million at June 30, 2020 and December 31, 2019, respectively. Goodwill generally changes dueis expected to the timing of acquisitions, finalization of allocation of purchase prices of previous acquisitions and foreign currency translations. The carrying amount of goodwill in foreign countries was $57.5 million at June 30, 2020 and $55.8 million at December 31, 2019.

The Company completed its most recent annual impairment analysis as of September 30, 2019. Based upon the results of this analysis, the Company has concluded that no impairment of its goodwill or other intangible assets was indicated.

The carrying amount of customer contracts was $275.8 million and $273.7 million at June 30, 2020, and December 31, 2019, respectively. The carrying amount of trademarks and tradenames was $104.8 million and $102.5 million at June 30, 2020 and December 31, 2019, respectively. The carrying amount of other intangible assets was $10.2 million and $10.5 million at June 30, 2020 and December 31, 2019, respectively. The carrying amount of customer contracts in foreign countries was $33.5 million at both June 30, 2020 and December 31, 2019. The carrying amount of trademarks and tradenames in foreign countries was $3.1 million and $3.4 million at June 30, 2020 and December 31, 2019, respectively. The carrying amount of other intangible assets in foreign countries was $1.0 million and $1.2 million at June 30, 2020 and December 31, 2019, respectively.

Customer contracts and other amortizable intangible assets are amortized on a straight-line basis over their economic useful lives. The following table sets forth the components of intangible assets as of June 30, 2020 (in thousands):be deductible for tax purposes.

Intangible Asset Carrying Value  Useful Life
in Years
 
Customer contracts $275,782   3-12 
Trademarks and tradenames  104,760   N/A - 20 
Non-compete agreements  4,337   3-20 
Patents  1,458   3-15 
Other assets  2,154   10 
Internet domains  2,227   N/A 
Total customer contracts and other intangible assets $390,718     

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ROLLINS, INC. AND SUBSIDIARIES

NOTE 13.15.DERIVATIVE INSTRUMENTS AND HEDGING ACTIVITIES

Risk Management Objective of Using Derivatives

The Company is exposed to certain interest rate risks on our outstanding debt and foreign currency risks arising from our international business operations and global economic conditions. The Company enters into certain derivative financial instruments to lock in certain interest rates, as well as to protect the value or fix the amount of certain obligations in terms of its functional currency, the U.S. dollar.

Cash Flow Hedges of Interest Rate Risk

The Company uses interest rate swap arrangements to manage or hedge its interest rate risk. Notwithstanding the terms of the swaps, the Company is ultimately obligated for all amounts due and payable under the Revolving Commitment and the Term Loan (“Credit Facility”).Facility. The Company does not use such instruments for speculative or trading purposes.

On June 19, 2019, the Company entered into a floating-to-fixed interest rate swap for an aggregate notional amount of $100.0 million in order to hedge a portion of the Company’s floating rate indebtedness under the Credit Facility. The Company designated the swap as a cash flow hedge. The swap requires us to pay a fixed rate of 1.94% per annum on the notional amount. The cash flows from the swap began June 30, 2019 and ends on December 31, 2021. As of December 31, 2019, $0.32020, $0.4 million had been recorded as ana loss in Accumulated Loss in Other Comprehensive Income (“AOCI”). An additional lossFor the three months ended March 31, 2021, a gain of $0.6$0.2 million was recorded in AOCI, incompared to a loss of $0.7 million for the sixthree months ended June 30,March 31, 2020. Realized gains and losses in connection with each required interest payment are reclassified from AOCI to interest expense during the period of the cash flows. During the quarter and sixfirst three months ended June 30, 2020,March 31, 2021, the Company reclassified nil into interest expense $0.2 million and $0.3 million, respectively. The fair value of the Company’s interest rate swaps was recorded as $0.7 million in Other Current Liabilities andcredited $0.1 million in Long-Term Liabilities for a combined obligation of $0.8 million at June 30,as interest income during the three months ended March 31, 2020. The fair value of the Company’s interest rate swaps was recorded as $0.2 million in Other Current Liabilities and $0.1at March 31, 2021. The fair value of the Company’s interest rate swaps was recorded as $0.2 million in Long-Term Liabilities for a combined obligation of $0.3 million at December 31, 2019.2020. On a quarterly basis, management evaluates any swap agreement to determine its effectiveness or ineffectiveness and records the change in fair value as an adjustment to AOCI. Management intends that the swap remains effective.

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Hedges of Foreign Exchange Risk

The Company is exposed to fluctuations in various foreign currencies against its functional currency, the US dollar. We use foreign currency derivatives, specifically vanilla foreign currency forward contracts (“FX Forwards”), to manage our exposure to fluctuations in the USD-CAD and AUD-USD exchange rates. FX Forwards involve fixing the foreign currency exchange rate for delivery of a specified amount of foreign currency on a specified date. The FX Forwards are typically settled in US dollars for their fair value at or close to their settlement date. We do not currently designate any of these FX Forwards under hedge accounting, but rather reflect the changes in fair value immediately in earnings. We do not use such instruments for speculative or trading purposes, but rather use them to manage our exposure to foreign exchange rates. Changes in the fair value of FX Forwards were recorded in other income/expense and were equal to a net loss of $0.3 million and $0.1 million for the quarter ended June 30, 2020 and 2019, respectively, and a net gain of $0.8 million and a net loss of $0.2$1.1 million for the sixthree months ended June 30,March 31, 2021 and 2020, and 2019, respectively. The fair valuevalues of the Company’s FX Forwards waswere recorded as $0.1net obligations of $0.4 million in Other Current Assets at June 30, 2020 and was a net obligation of $0.2$0.4 million in Other Current Liabilities at March 31, 2021 and December 31, 2019.2020, respectively.

As of June 30, 2020,March 31, 2021, the Company had the following outstanding FX Forwards (in thousands except for number of instruments):

Non-Designated Derivative Summary
FX Forward Contracts Number of
Instruments
  Sell
Notional
  Buy
Notional
 
Sell AUD/Buy USD Fwd Contract  11  $1,300  $949 
Sell CAD/Buy USD Fwd Contract  13  $13,500  $10,393 
Total  24      $11,342 

Non-Designated Derivative Summary 
FX Forward Contracts Number of
Instruments
  Sell
Notional
  Buy
Notional
 
Sell AUD/Buy USD Fwd Contract  5  $1,000  $690 
Sell CAD/Buy USD Fwd Contract  7  $8,500   6,343 
Total  12      $7,033 

The financial statement impact related to these derivative instruments was insignificant for the 6three months ended June 30, 2020March 31, 2021 and year ended December 31, 2019.2020.

NOTE 14.16.SUBSEQUENT EVENTS

The Company previously announced that it was pursuing corrective actions in connection with certain corporate acts involving the amendment to the Company’s certificate of incorporation that was approved by Company stockholders on April 23, 2019 (the “2019 Amendment”).  In connection with the 2019 Amendment, the shareholders voted to increase the number of authorized shares of capital stock to 550,500,000 shares, including 550 million shares of common stock and 500,000 shares of preferred stock.   Due to a clerical error, the Certificate of Amendment for the 2019 Amendment was not filed with the Delaware Secretary of State.  The Company filed a petition with the Delaware Chancery Court to deem the 2019 Amendment to be filed on April 23, 2019, and the Court granted the petition on April 23, 2021 resulting in the correction of the technical defects.

On April 27, 2021, shareholders approved an amendment to Rollins, Inc.’s Certificate of Incorporation to increase the number of authorized shares of common stock from 550,000,000 shares to 800,000,000 shares. Rollins’ authorized preferred stock will remain the same at 500,000 shares.

On July 28, 2020,April 27, 2021, the Company announced that the Board of Directors declared a regular quarterly cash dividend on its common stock of $0.08 per share payable on SeptemberJune 10, 20202021 to stockholders of record at the close of business AugustMay 10, 2020.2021.

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ITEM 2. MANAGEMENT’S DISCUSSION AND ANALYSIS OF FINANCIAL CONDITION AND RESULTS OF OPERATIONS

On July 29, 2020,April 28, 2021, the Company reported secondfirst quarter revenues of $553.3$535.6 million, an increase of 5.6%9.8% over the prior year’s secondfirst quarter revenue of $524.0$487.9 million. Rollins’ net income increased 17.2%114.1% to $75.4$92.6 million, or $0.23$0.19 per diluted share for the secondfirst quarter ended June 30, 2020,March 31, 2021, compared with $64.3$43.3 million, or $0.20$0.09 per diluted share for the same period in 2019.2020.

Results of Operations:

THREE MONTHS ENDED JUNE 30, 2020MARCH 31, 2021 COMPARED TO THREE MONTHS ENDED JUNE 30, 2019MARCH 31, 2020

COVID-19 Pandemic Impact

Going into the quarter ended June 30, 2020, we were faced with the global economic downturn resulting from the COVID-19 pandemic. The Company responded with numerous operational adjustments to address the economic and health safety challenges. These included new COVID-related procedures, modified customer service and related protocols, daily health screenings before entering shared offices, and a transition to remote work locations to reduce concentrations of personnel in offices where appropriate. Cost containment efforts included furloughs, layoffs, elimination of non-essential travel, postponing capital expenditures, and temporary salary reductions for upper management, among other actions.

Customer retention during the pandemic is less predictable, and of greater immediate concern. Our residential pest control business has remained consistent with seasonal trends, especially as temperatures rise across the U.S. and pest activity increases. Through the date of this filing, our commercial pest control business has been more adversely impacted, as it crosses multiple industries such as healthcare, food processing, logistics, grocery, retail and hospitality. Each of these industries is being impacted differently by the pandemic. Many of our commercial customers continue to operate as “essential” businesses; however, unfortunately, there are a notable number of others forced to temporarily close their doors. We expect this impact will persist for the remainder of 2020 and possibly beyond, the degree of the impact will depend on the extent and duration of the economic contraction.

While we have a substantial amount of intangible assets on our balance sheet, based on our second quarter revenues, we do not anticipate any significant long-term loss in revenues or cash flows that would approach a level for impairment of intangible assets.

All of our critical supply-chain vendors have remained operational, and we have engaged additional new sources to supplement our existing suppliers, especially for critical PPE and other COVID-19 related items. Fleet suppliers and support vendors continue to serve our needs.

Revenue

Revenues for the secondfirst quarter ended June 30, 2020March 31, 2021 increased $29.4$47.7 million, or 5.6%9.8%, to $553.3$535.6 million compared to $524.0$487.9 million for the secondfirst quarter ended June 30, 2019.March 31, 2020. Approximately 3.11.9 percentage points of the 5.6%9.8% increase in revenues came from acquisitions, while growth in customers and pricing made up the remaining 2.57.9 percentage points.

The Company has three primary service offerings: commercial pest control, residential pest control and termite, including ancillary services. During the secondfirst quarter ended June 30, 2020,March 31, 2021, commercial pest control revenue approximated 33%35% of the Company’s revenues, residential pest control approximated 47%44% of the Company’s revenues, and termite and ancillary service revenue approximated 20% of the Company’s revenues.

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ROLLINS, INC. AND SUBSIDIARIES

Our commercial customers’ operations were most heavily impacted byComparing the various governmental shelter-in-place mandates and their negative effect on small to medium size businesses. As a result, when comparing the secondfirst quarter of 20202021 to the secondfirst quarter of 2019,2020, the Company’s commercial pest control revenue decreased 6.0%increased 2.9%. However, the Company’sThe Company believes the launch of its new VitalClean sanitation services helped some of its commercial customers reopen and protect their employees and customers. By contrast, demandDemand for our residential pest control service offerings grew significantly during the second quarter of 2020. For example, mosquito sales grew more than 30% comparedcontinues to the second quarter of 2019. The Company believes withgrow. With many people working from or confined to their homes, the awareness of unwanted pests has helped contribute to our growth in residential service revenues. Comparing the secondfirst quarter of 20202021 to the secondfirst quarter of 2019,2020, residential pest control revenue grew 14.8%14.9%. Termite and ancillary services revenue grew 7.3%12.2%. Foreign operations accounted for approximately 6%8% and 7% of total revenues during the second quarterfirst quarters of 2021 and 2020, and 2019, respectively.

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ROLLINS, INC. AND SUBSIDIARIES

Revenues are impacted by the seasonal nature of the Company’s pest and termite control services. The increase in pest activity, as well as the metamorphosis of termites in the spring and summer (the occurrence of which is determined by the change in seasons), has historically resulted in an increase in the Company’s revenues as evidenced by the following chart:

  Consolidated Net Revenues 
  (in thousands) 
  2021  2020  2019 
First Quarter $535,554  $487,901  $429,069 
Second Quarter     553,329   523,957 
Third Quarter     583,698   556,466 
Fourth Quarter     536,292   505,985 
Year ended December 31, $535,554  $2,161,220  $2,015,477 

Consolidated Net Revenues 
(in thousands) 
  2020  2019  2018 
First Quarter $487,901  $429,069  $408,742 
Second Quarter  553,329   523,957   480,461 
Third Quarter     556,467   487,739 
Fourth Quarter     505,985   444,623 
Year ended December 31, $1,041,230  $2,015,478  $1,821,565 
             

Revenues are also impacted by the Company’s acquisitions. For the secondfirst quarters of 2021, 2020, 2019, and 2018,2019, acquisitions increased revenues by $16.5$9.3 million, $26.2$37.0 million, and $23.4$4.5 million, respectively.

Cost of Services Provided

Cost of Servicesservices provided for the secondfirst quarter ended June 30, 2020March 31, 2021 increased $2.3$10.4 million, or 0.9%4.1%, to $255.6$261.6 million, compared to $253.3$251.2 million for the secondfirst quarter of the prior year. Gross Marginmargin for the secondfirst quarter of 20202021 was 53.8%51.2%, up 2.12.7 percentage points from 51.7%48.5% for the secondfirst quarter of 2019.2020. During the quarter, the Company’s margin improvement was driven by expense reductions in the following areas:

·FurloughsService salary and layoffs, which reduced service salaries and benefitsbenefit savings as a percentage of revenues; and
·Lower fuel prices and improvedImproved routing and scheduling efficiencies, which reduced fleet expenses.

Depreciation and Amortization

Depreciation and amortization expense for the secondfirst quarter ended June 30, 2020March 31, 2021 increased $1.8$2.0 million to $21.9$23.6 million, an increase of 8.9%9.3% from the same period in the prior year. Depreciation increased $1.0$0.9 million due to acquisitions and equipment purchases, while amortization of intangible assets increased $0.8$1.1 million due to the amortization of customer contracts from several acquisitions.

Sales, General and Administrative

Sales, Generalgeneral and Administrative Expensesadministrative expenses for the secondfirst quarter ended June 30, 2020 remained at 30.9%March 31, 2021 decreased to 30.3% of revenues, increasing $9.4$4.3 million, or 5.8%2.8%, to $171.3$162.2 million, compared to $161.9$157.9 million or 32.4% of revenues for the secondfirst quarter ended June 30, 2019.March 31, 2020. The following factors contributed to the control of Company controlled spending through the following:spending:

·Temporary top managementAdministrative salary reductions;
·Furloughs and layoffs, which drove down administrative salaries and benefitsbenefit savings as a percentage of revenues;

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ROLLINS, INC. AND SUBSIDIARIES

·Lower fuel prices reduced sales and administrative fleet expenses;
·Elimination of other non-essential spending reduced meeting, travel and office supply expense;
·Reduced acquisition activity compared to 2019 resulted in lower professional services expense; but
·Offset by higher bad debt reserve adjustments, primarily from our commercial services.expense.

Interest Expense, Net

Net interest expense for the secondfirst quarter ended June 30, 2020March 31, 2021 was $1.5$0.6 million compared to $1.9$2.2 million for the same period last year. The change was driven primarily by the lower average debt balance in 20202021 compared to the same quarter in 2019.2020.

Income Taxes

The effective tax rate was 27.2%22.7% for the secondfirst quarter ended June 30, 2020 and 26.1%March 31, 2021 compared to 21.9% for the secondfirst quarter ended June 30, 2019.March 31, 2020. The increaserate is higher in the effective tax rate for second quarter ended June 30, 2020 was primarily due to reductions in certain beneficial deductions.

SIX MONTHS ENDED JUNE 30, 2020 COMPARED TO SIX MONTHS ENDED JUNE 30, 2019

Revenue

Revenues for the six months ended June 30, 2020 increased $88.2 million or 9.3% to $1.041 billion compared to $953.0 million for the six months ended June 30, 2019. Growth occurred across all service lines. Approximately 5.7 percentage points of the 9.3% increase in revenues came from acquisitions, while growth in customers and pricing made up the remaining 3.6 percentage points.

During the six months ended June 30, 2020, commercial pest control revenue approximated 35% of the Company’s revenues, residential pest control approximated 44% of the Company’s revenues, and termite and ancillary service revenue approximated 20% of the Company’s revenues. Comparing the first six months of 2020 to the first six months of 2019, the Company’s commercial pest control revenue increased 0.6%, residential pest control revenue grew 16.5%, and termite and ancillary services revenue grew 11.7%. Foreign operations accounted for approximately 7% and 8% of total revenues during the first six months of 2020 and 2019, respectively.

Cost of Services Provided

Cost of Services provided for the six months ended June 30, 2020 increased $36.2 million, or 7.7%, to $506.8 million, compared to $470.6 million for the six months ended June 30, 2019. Gross Margin for the six months of 2020 was 51.3%, up 0.7 percentage points from 50.6% for the six months of 2019. Margin improvement was driven by the following:

·Furloughs and layoffs, which resulted in a reduction of service salaries as a percentage of revenues; and
·Lower fuel prices and improved routing and scheduling efficiencies, which reduced fleet expenses.

Depreciation and Amortization

Depreciation and amortization expense for the six months ended June 30, 2020 increased $6.7 million to $43.5 million, an increase of 18.2% from the same period in the prior year. Depreciation increased $3.0 million due to acquisitions and equipment purchases while amortization of intangible assets increased $3.7 millioncurrent year due to the amortizationCompany’s restricted stock vestings and the disallowance of customer contracts from several acquisitions.tax deductions for a portion of executive compensation.

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ROLLINS, INC. AND SUBSIDIARIES

Sales, General and Administrative

Sales, General and Administrative Expenses for the six months ended June 30, 2020 remained at 31.6% of revenues, increasing $27.7 million, or 9.2%, to $329.1 million, compared to $301.4 million for the six months ended June 30, 2019. The Company controlled spending through the following:

·Temporary top management salary reductions;
·Furloughs and layoffs, which reduced administrative salaries and benefits as a percentage of revenues;
·Lower fuel prices, which reduced sales and administrative fleet expenses;
·Elimination of other non-essential spending reduced meeting expense, travel and office supply spend;
·Reduced acquisition activity compared to 2019 resulted in lower professional services expense; but
·Offset by higher bad debt reserve adjustments, primarily from our commercial services.

Interest Expense, Net

Net interest expense for the six months ended June 30, 2020 was $3.6 million compared to $1.6 million for the same period last year. The change was driven from new financing borrowed in April 2019 to fund acquisition growth.

Income Taxes

The effective tax rate was 25.4% for the six months ended June 30, 2020 and 24.1% for the six months ended June 30, 2019. The increase to the effective tax rate for six months ended June 30, 2020 was primarily due to reductions in certain beneficial deductions.

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ROLLINS, INC. AND SUBSIDIARIES

Liquidity and Capital Resources

The Company believes its current cash and cash equivalents balances, future cash flows expected to be generated from operating activities and available borrowings under its $175.0 million revolving credit facility and $250.0 million term loan facility will be sufficient to finance its current operations and obligations, and fund expansion of the business for the foreseeable future. The Company’s operating activities generated net cash of $234.8$119.5 million and $142.2$92.0 million for the sixthree months ended June 30,March 31, 2021 and 2020, and 2019, respectively. The Company made no contributions to its sole remaining defined benefit retirement plan during the six months ended June 30, 2020 and 2019 and had approximately $9.3 million of benefit plan assets remaining as of June 30, 2020.

The Company invested approximately $12.4$7.8 million in capital expenditures, exclusive of expenditures for business acquisitions, during the sixthree months ended on June 30, 2020,March 31, 2021, compared to $13.4$6.7 million during the same period in 2019.2020. Non-essential capital expenditures for 20202021 have been cancelled in response to the pandemic crisis. Capital expenditures for the sixthree months ended on June 30, 2020March 31, 2021 consisted primarily of the purchase of operating equipment replacements and technology-related projects. During the sixthree months ended on June 30, 2020,March 31, 2021, the Company made expenditures for acquisitions totaling $56.0$17.0 million, compared to $410.1$47.6 million during the same period in 2019.2020. The Company’s proceeds from sales of assets during the three months ended March 31, 2021 of $65.1 million relate primarily to the sale of property related to the Clark acquisition. A total of $65.5$39.4 million was paid in cash dividends (an aggregate of $0.20($0.08 per share) during the six monththree-month period ended June 30, 2020,March 31, 2021, compared to $68.7$39.3 million paid in cash dividends (an aggregate of $0.21($0.08 per share) during the same period in 2019.2020.

On July 28, 2020,April 27, 2021, the Company announced that the Board of Directors declared a regular quarterly cash dividend on its common stock of $0.08 per share payable SeptemberJune 10, 20202021 to stockholders of record at the close of business AugustMay 10, 2020,2021, to be funded with existing cash balances and available credit facilities.balances. The Company expects to continue to pay cash dividends to common stockholders, subject to the earnings and financial condition of the Company and other relevant factors.

The Company did not repurchase shares of its common stock on the open market during the first sixthree months of 20202021 or during the same period in 2019.2020. The Company has had a buyback program in place for a number of years and has routinely purchased shares when it felt the opportunity was desirable. The Board authorized the purchase of 11.2516.9 million additional shares of the Company’s common stock in July 2012. These authorizations enable the Company to continue the purchase of Company common stock when appropriate, which is an important benefit resulting from the Company’s strong cash flows. The stock buy-back program has no expiration date. In total, 7.611.4 million additional shares may be purchased under the share repurchase program. The Company repurchased $8.1$9.3 million and $9.8$8.0 million of common stock for the first sixthree months ended on June 30,March 31, 2021 and 2020, and 2019, respectively, from employees for the payment of taxes on vesting restricted shares. The acquisitions, capital expenditures, share repurchases and cash dividends were funded through existing cash balances, borrowings on our line of credit, a term loan, and operating activities.

The Company’s balance sheet as of June 30, 2020March 31, 2021 and December 31, 20192020 includes short-term unearned revenues of $139.5$140.4 million and $122.8$131.3 million, respectively, representing approximately 6% of ourits annual revenue as of each balance sheet date. This represents cash paid to the Company by its customers in advance of services that will be recognized over the next twelve months. The Company’s total cash and cash equivalents of $134.8$117.3 million at June 30, 2020March 31, 2021 is held at various banking institutions. Approximately $73.2$71.3 million is held in cash accounts at foreign bank institutions and the remaining balance is primarily held in non-interest-bearing accounts at various domestic banks. The Company’s international business is expanding, and we intend to continue to grow the business in foreign markets in the future through acquisitions of unrelated companies, reinvestment of foreign deposits and future earnings. Repatriation of cash from the Company’s foreign subsidiaries is not a part of the Company’s current business plan. The Company maintains a large cash position in the United States. The Company maintains adequate liquidity and capital resources that are directed to finance domestic operations and obligations and to fund expansion of its domestic business for the foreseeable future without regard to its foreign deposits.

Litigation

In the normal course of business, the Company and its subsidiaries are involved in, and will continue to be involved in, various claims, arbitrations, contractual disputes, investigations, litigation, and tax and other regulatory matters relating to, and arising out of, our businesses and our operations. These matters may involve, but are not limited to, allegations that our services or vehicles caused damage or injury, claims that our services did not achieve the desired results, claims related to acquisitions and allegations by federal, state or local authorities of violations of regulations or statutes. In addition, we are parties to employment-related cases and claims from time to time, which may include claims on a representative or class action basis alleging wage and hour law violations. We are also involved from time to time in certain environmental and tax matters primarily arising in the normal course of business. We evaluate pending and threatened claims and establish loss contingency reserves based upon outcomes we currently believe to be probable and reasonably estimable.

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Litigation

InAs previously disclosed, the normal courseSEC is conducting an investigation, which the Company believes is primarily focused on how it established accruals and reserves at period-ends and the impact of business, certainthose accruals and reserves on reported earnings. The investigation relates to period-ends for periods beginning January 1, 2015. The Company is fully cooperating with the SEC’s investigation. The Company cannot predict the outcome of this investigation. The Company’s Audit Committee retained independent counsel to conduct an internal investigation into matters related to the SEC investigation and, in particular, the Company’s subsidiaries are defendants in a number of lawsuits, claims or arbitrations which allege that the subsidiaries’ services caused damage. In addition, the Company defends employment-related cases and claims from time to time. We are involved in certain environmental matters primarily arisingprocesses for establishing reserves for each quarter in the normal courserelevant periods. The internal investigation was concluded in October 2020. The Company, after consultation with the Audit Committee and the independent counsel, believes that its financial statements filed with the SEC on Forms 10-K and 10-Q for the relevant periods fairly present in all material respects its financial condition, results of business. We are actively contesting eachoperations and cash flows as of these matters.their respective balance sheet dates and for the periods then ended.

Management does not believe that any pending claim, proceeding, litigation, regulatory action or litigation,investigation, either alone or in the aggregate will have a material adverse effect on the Company’s financial position, results of operations or liquidity; however, it is possible that an unfavorable outcome of some or all of the matters, however unlikely, could result in a charge that might be material to the results of an individual quarter or year.

Critical Accounting Policies

There have been no changes to the Company’s critical accounting policies since the filing of its Form 10-K for the year ended December 31, 2019, other than ASC 326.

New Accounting Standards

See Note 2 of the Notes to Condensed Consolidated Financial Statements for a description of recent accounting pronouncements, including the expected dates of adoption and estimated effects on results of operations and financial condition.2020.

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Forward-Looking Statements

This Quarterly Reportquarterly report contains forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995. Such forward-looking statements include, without limitation, the Company’s belief that its business, results of operations, financial condition, accounting estimates and assumptions and/or liquidity may be impacted by future developments relatedchange over time in response to the COVID-19 pandemic; the Company’s expectation that the adverse impact of COVID-19 on its commercial pest control business will persist for the remainder of 2020pandemic and beyond, with the degree of the impact depending upon the extent and duration of the economic contraction; the Company belief that with many people working from or confined to their homes, the awareness of unwanted pests has helped contribute to its growthmay change materially in residential service revenues;future periods; the Company’s belief that itthe launch of its VitalClean sanitation services helped some of its commercial customers reopen and protect their employees and customers; statements that management does not believe that any pending claim, proceeding, litigation, regulatory action or investigation, either alone or in the aggregate, will not experience any significant long-term loss in revenues or cash flows related to the COVID-19 pandemic that would approachhave a level of impairment for intangible assets; thematerial adverse effect of the future adoption of recent accounting pronouncements on the Company’s financial statements; the Company’s suspension of future services for customers with past due balances; the Company’s intention that its floating-to-fixed interest rate swap for an aggregate notional amount of $100.0 million in order to hedge a portion of the Company’s floating rate indebtedness under the Credit Facility remains effective; statements regarding management’s expectation regarding the effect of the ultimate resolution and guidance of pending claims, proceedings or litigation on the Company’s financial position, results of operationoperations or liquidity and liquidity;management’s belief that it is possible that an unfavorable outcome of some or all of the matters, however unlikely, could result in a charge that might be material to the results of an individual quarter or year; the Company’s expectation that the adoption of ASU 2020-04 will not have a material impact on the Company’s consolidated Financial Statements; the Company’s statement that it evaluates pending and threatened claims and establishes loss contingency reserves based upon outcomes it currently believes to be probable and reasonably estimable; the Company’s reasonable certainty that it will exercise the renewal options on its operating leases; the Company’s belief that its current cash and cash equivalent balances, future cash flows expected to be generated from operating activities and available borrowings under its $175.0 million revolving credit facility and $250.0 million term loan facility will be sufficient to finance its current operations and obligations, and fund expansion of the business for the foreseeable future; the Company’s expectation that its leverage ratioit will remain in compliance with itsapplicable debt covenants through 2020;under the Credit Facility throughout 2021; the Company’s expectation that it will continue to pay cash dividends to common stockholders, subject to the earnings and financial condition of the Company;Company and other relevant factors; the Company’s ability to continue the purchase of Company common stock when appropriate; the Company’s intention to continue to grow the business in foreign markets in the future through reinvestment of foreign deposits and future earnings as well as acquisitions of unrelated companies and that repatriation of cash from the Company’scompany’s foreign subsidiaries is not a part of the Company’s current business plan; the Company’s plan to continue funding futurefund any remaining 2021 benefit plan obligations with a possible reversion of any remaining pension assets to the Company in compliance with ERISA regulations;regulations during 2021; the Company’s expectation that total unrecognized compensation cost related to time-lapse restricted shares will be recognized over a weighted average period of approximately 4.5 years; the Company’s expectation that the acquisition-related goodwill recognized during the quarter will be deductible for tax purposes; the Company’s intention that its floating-to-fixed interest rate swap for an aggregate notional amount of $100.0 million in order to hedge a portion of the Company’s floating rate indebtedness under the Credit Facility remains effective; the Company’s expectation that it will forego non-essential capital expenditures for the remainder of 2020; the Company’s expectation that it will maintain compliance with debt covenants and2021; the Company’s belief that foreign exchange rate risk will not have a material effect on the Company’s results of operations going forward; the Company’s belief  that it maintains adequate liquidity and capital resources that are directed to finance domestic operations and obligations and to fund expansion of its domestic business for the foreseeable future without regard to its foreign deposits; the Company’s estimation regardingbelief that it will continue to be involved in, various claims, arbitrations, contractual disputes, investigations, and regulatory and litigation matters relating to, and arising out of, its businesses and its operations; the reclassification of accumulated other comprehensive income related to derivatives;Company’s belief that the ongoing SEC investigation is primarily focused on how it established accruals and reserves at period-ends and the impact of those accruals and reserves on reported earnings; the Company’s inability to predict the outcome of the SEC investigation; the Company’s belief, after consultation with the Audit Committee and independent counsel, that its financial statements filed with the SEC on Forms 10-K and 10-Q for the relevant periods fairly present in all material respects its financial condition, results of operations and cash flows as of their respective balance sheet dates and for the periods then ended; and management’s evaluation that no changes in our internal control over financial reporting during the secondfirst quarter were identified that are reasonably likely to materially affect our internal control over financial reporting.  The actual results of the Company could differ materially from those indicated by the forward-looking statements because of various risks and uncertainties including, without limitation, the impact of the extent and duration of economic contraction related to COVID-19 on general economic activity for the remainder of 20202021 and beyond; the impact of future developments related to the COVID-19 pandemic on the Company’s business, results of operations, accounting assumptions and estimates and financial condition; the possibility of an adverse ruling against the Company in pending litigation;litigation, regulatory action or investigation; general economic conditions; actions taken by our franchisees, subcontractors or vendors that may harm our business; market risk; changes in industry practices or technologies; a breach of data security;  the degree of success of the Company’s termite process and pest control selling and treatment methods; damage to our brands or reputation; our ability to protect our intellectual property and other proprietary rights;  the Company’s ability to identify and successfully integrate potential acquisitions; climate and weather conditions; competitive factors and pricing practices; our ability to attract and retain skilled workers, and potential increases in labor costs; changes in various government lawsrisks related to legal, regulatory and regulations,risk management matters including environmental regulations;risks related to the ongoing SEC investigation; and the existence of certain anti-takeover provisions in our governance documents, which could make a tender offer, change in control or takeover attempt that is opposed by the Company’s Board of Directors more difficult or expensive.  All of the foregoing risks and uncertainties are beyond the ability of the Company to control, and in many cases the Company cannot predict the risks and uncertainties that could cause its actual results to differ materially from those indicated by the forward-looking statements. A more detailed discussion of potential risks facing the Company can be found herein in Item 1A and in the Company’s Annual Report on Form 10-K filed with the Securities and Exchange Commission for the year ended December 31, 2019. The Company does not undertake to update its forward-looking statements.2020.

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ROLLINS, INC. AND SUBSIDIARIES

ITEM 3.QUANTITATIVE AND QUALITATIVE DISCLOSURES ABOUT MARKET RISK

ITEM 3. QUANTITATIVE AND QUALITATIVE DISCLOSURES ABOUT MARKET RISK

As of June 30, 2020,March 31, 2021, the Company maintained an investment portfolio (included in cash and cash equivalents) subject to short-term interest rate risk exposure. The Company is subject to interest rate risk exposure through borrowings on its $175.0 million revolving credit facility and $250.0 million term loan facility. The Company is also exposed to market risks arising from changes in foreign exchange rates. See Note 1315 to Part I, Item 1 for a discussion of the Company’s investments in derivative financial instruments to manage risks of fluctuations in interest and foreign exchange rates. The Company believes that this interest and foreign exchange rate risk will not have a material impact upon the Company’s results of operations going forward.

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ROLLINS, INC. AND SUBSIDIARIES

ITEM 4.CONTROLS AND PROCEDURES

ITEM 4. CONTROLS AND PROCEDURES

Under the supervision and with the participation of our management, including our principal executive officer and principal financial officer, we conducted an evaluation of the effectiveness of the design and operation of our disclosure controls and procedures, as defined in rules 13a-15(e) and 15d-15(e) under the Securities Exchange Act of 1934, as amended (the “Exchange Act”) as of June 30, 2020March 31, 2021 (the “Evaluation Date”). Based on this evaluation, our principal executive officer and principal financial officer concluded that our disclosure controls and procedures were effective at the reasonable assurance level as of the Evaluation Date to ensure that the information required to be included in reports filed under the Exchange Act is recorded, processed, summarized and reported within the time periods specified in SEC rules and forms.

In addition, management’s quarterly evaluation identified no changes in our internal control over financial reporting during the secondfirst quarter that materially affected or are reasonably likely to materially affect our internal control over financial reporting. As of June 30, 2020, we did not identify any material weaknesses in our internal controls, and therefore no corrective actions were taken.

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ROLLINS, INC. AND SUBSIDIARIES

PART II OTHER INFORMATION

Item 1.Legal Proceedings

In the normal course of business, the Company and its subsidiaries are involved in, and will continue to be involved in, various claims, arbitrations, contractual disputes, investigations, litigation, and tax and other regulatory matters relating to, and arising out of, our businesses and our operations. These matters may involve, but are not limited to, allegations that our services or vehicles caused damage or injury, claims that our services did not achieve the desired results, claims related to acquisitions and allegations by federal, state or local authorities of violations of regulations or statutes. In addition, we are parties to employment-related cases and claims from time to time, which may include claims on a representative or class action basis alleging wage and hour law violations. We are also involved from time to time in certain environmental and tax matters primarily arising in the normal course of business. We evaluate pending and threatened claims and establish loss contingency reserves based upon outcomes we currently believe to be probable and reasonably estimable.

As previously disclosed, the SEC is conducting an investigation, which the Company believes is primarily focused on how it established accruals and reserves at period-ends and the impact of those accruals and reserves on reported earnings. The investigation relates to period-ends for periods beginning January 1, 2015. The Company is fully cooperating with the SEC’s investigation. The Company cannot predict the outcome of this investigation. The Company’s Audit Committee retained independent counsel to conduct an internal investigation into matters related to the SEC investigation and, in particular, the Company’s processes for establishing reserves for each quarter in the relevant periods. The internal investigation was concluded in October 2020. The Company, after consultation with the Audit Committee and the independent counsel, believes that its financial statements filed with the SEC on Forms 10-K and 10-Q for the relevant periods fairly present in all material respects its financial condition, results of operations and cash flows as of their respective balance sheet dates and for the periods then ended. See Note 5 to Part I, Item 11.A. of the Company’s Annual Report on Form 10-K filed with the Securities and Exchange Commission for the year ended December 31, 2020 for additional discussion of certain litigation.related Risk Factors.

Management does not believe that any pending claim, proceeding or litigation, regulatory action or investigation, either alone or in the aggregate, will have a material adverse effect on the Company’s financial position, results of operations or liquidity; however, it is possible that an unfavorable outcome of some or all of the matters, however unlikely, could result in a charge that might be material to the results of an individual quarter or year.

Item 1A.Risk Factors

In light of recent developments relating to the COVID-19 global pandemic, the Company is supplementingThere have been no material changes from the risk factors previously disclosed in Part I., Item 1A. of itsthe Company’s Annual Report on Form 10-K for the fiscal year ended December 31, 2019, filed with the Securities and Exchange Commission on February 28, 2020, and Part II, Item 1A. of its Quarterly Report on Form 10-Q for the quarteryear ended MarchDecember 31, 2020, filed with the Securities and Exchange Commission on April 30, 2020, to include the following risk factor: Our business, results of operations and financial condition have been and may continue to be adversely impacted by the coronavirus pandemic, and future adverse impacts could be material and difficult to predict. There have been no other material changes from the risk factors previously disclosed.

The global spread of the coronavirus (“COVID-19”), which was declared a global pandemic by the World Health Organization in March 2020, has created significant volatility, uncertainty and global macroeconomic disruption. Because of the size and breadth of this pandemic, all of the direct and indirect consequences of COVID-19 are not yet known. Our business, operations and financial results have been, and may continue to be, adversely impacted by the COVID-19 pandemic and by related government actions (including declared states of emergency and quarantine, “shelter in place” or similar orders), non-governmental agency recommendations and public perceptions, all of which have led to disruption in global economic and labor market conditions. These effects have had an adverse impact on our business, including reduced demand for our commercial pest control services, which contributed to a decline in revenues and other adverse impacts on our financial results. Other potential impacts of the spread of COVID-19 include continued or expanded closures of our customers’ facilities, the possibility our customers will not be able to pay for our services and solutions, or that they will attempt to defer payments owed to us, either of which could impact our liquidity, and the possibility that various government-sponsored programs to provide economic relief will be inadequate. Further, we may continue to experience adverse financial impacts if we cannot continue to offset revenue declines with cost savings through expense-related initiatives, human capital management initiatives or otherwise. As a result of these observed and evolving developments, our business, operations and financial results have the potential to continue to be negatively affected in the future. There are numerous uncertainties relating to the ultimate geographic spread of the virus, the severity of the disease, the duration of the pandemic, the extent and duration of travel restrictions and business closures imposed by the governments of impacted countries, and the effects these and other factors have on underlying economic and labor market conditions. As a result, we cannot accurately predict the ultimate effects, which could be material, of the COVID-19 pandemic on our business, operations and financial results.2020.

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Item 2.Unregistered Sales of Equity Securities and Use of Proceeds.

Purchases of Equity Securities by the Issuer and Affiliated Purchasers

Shares repurchased by Rollins and affiliated purchasespurchasers during the secondfirst quarter ended June 30, 2020March 31, 2021 were as follows:

        Total number of shares  Maximum number of 
  Total number  Weighted-Average  purchased as part  shares that may yet 
  of shares  price paid  of publicly announced  be purchased under 
Period Purchased (1)       per share      repurchases (2)      repurchase plan 
April 1 to 30, 2020    $      7,610,416 
May 1 to 31, 2020           7,610,416 
June 1 to 30, 2020  1,371   39.25      7,610,416 
Total  1,371  $39.25      7,610,416 

        Total number of shares  Maximum number of 
  Total number  Weighted-Average  purchased as part  shares that may yet 
  of shares  price paid  of publicly announced  be purchased under 
Period Purchased(1)  per share  repurchases(2)  repurchase plan 
January 1 to 31, 2021  245,421  $36.60      11,415,625 
February 1 to 28, 2021  4,036   35.67      11,415,625 
March 1 to 31, 2021  6,455   33.51      11,415,625 
Total  255,912  $36.51      11,415,625 

(1)Includes repurchases from employees for the payment of taxes on vesting of restricted shares in the following amounts: April 2020: 0; May 2020: 0January 2021: 245,421; February 2021: 4,036; and June 2020: 1,371.March 2021: 6,455.
(2)The Company has a share repurchase plan, adopted in 2012, to repurchase up to 11.2516.9 million shares of the Company’s common stock. The plan has no expiration date.
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ROLLINS, INC. AND SUBSIDIARIES

Item 5.Exhibits. Exhibits.
   
 (a)(a)Exhibits Exhibits
    
  (3) (i)(A) Restated Certificate of Incorporation of Rollins, Inc. dated July 28, 1981, incorporated herein by reference to Exhibit (3)(i)(A) as filed with the registrant’sRegistrant’s Form 10-Q filed August 1, 2005.
    
   (B) Certificate of Amendment of Certificate of Incorporation of Rollins, Inc. dated August 20, 1987, incorporated herein by reference to Exhibit 3(i)(B) filed with the registrant’sRegistrant’s 10-K filed March 11, 2005.
    
   (C) Certificate of Change of Location of Registered Office and of Registered Agent dated March 22, 1994, incorporated herein by reference to Exhibit (3)(i)(C) filed with the registrant’sRegistrant’s Form 10-Q filed August 1, 2005.
    
   (D) Certificate of Amendment of Certificate of Incorporation of Rollins, Inc. dated April 25, 2006, incorporated herein by reference to Exhibit 3(i)(D) filed with the registrant’sRegistrant’s 10-Q filed October 31, 2006.
    
   (E) Certificate of Amendment of Certificate of Incorporation of Rollins, Inc. dated April 26, 2011, incorporated herein by reference to Exhibit 3(i)(E) filed with the Registrant’s 10-K filed February 25, 2015.
    
   (F) Certificate of Amendment of Certificate of Incorporation of Rollins, Inc. dated April 28, 2015, incorporated herein by reference to Exhibit 3(i)(F) filed with the Registrant’s 10-Q filed on July 29, 2015.
    
   (G) Certificate of Amendment of Certificate of Incorporation of Rollins, Inc. dated April 23, 2019, incorporated herein by reference to Exhibit 3(i)(G) filed with the Registrant’s 10-Q filed on April 26, 2019.
    
        (ii)Amended and Restated By-lawsBy-Laws of Rollins, Inc., incorporated herein by reference to exhibit 3(ii) asExhibit 3.1 filed with its Form 10-Q for the quarter ended March 31, 2017.Registrant’s 8-K filed on February 1, 2021.
    
  (4)(a)

Form of Common Stock Certificate of Rollins, Inc., incorporated herein by reference to Exhibit (4) as filed with its Form 10-K for the year ended December 31, 1998.

    
 (31.1)Certification of Chief Executive Officer Pursuant to Item 601(b)(31) of Regulation S-K, as adopted pursuant to Section 302 of the Sarbanes-Oxley Act of 2002.
   
 (31.2)Certification of Chief Financial Officer Pursuant to Item 601(b)(31) of Regulation S-K, as adopted pursuant to Section 302 of the Sarbanes-Oxley Act of 2002.
   
 (32.1)Certification of Chief Executive Officer and Chief Financial Officer Pursuant to 18 U.S.C. Section 1350, as adopted Pursuant to Section 906 of the Sarbanes-Oxley Act of 2002.
   
 (101.INS)Inline XBRL Instance Document
 (101.SCH)Inline XBRL Schema Document
 (101.CAL)Inline XBRL Calculation Linkbase Document
 (101.DEF)Inline XBRL Definition Linkbase Document
 (101.LAB)Inline XBRL Label Linkbase Document
 (101.PRE)Inline XBRL Presentation Linkbase Document
 104Cover Page Interactive Data File (embedded with the Inline XBRL document)
+Portions of this exhibit (indicated by asterisks) have been omitted.
    
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ROLLINS, INC. AND SUBSIDIARIES

SIGNATURES

Pursuant to the requirements of the Securities Exchange Act of 1934, the registrant has duly caused this report to be signed on its behalf by the undersigned thereunto duly authorized.

 ROLLINS, INC. 
 (Registrant) 
    
Date: July 31, 2020April 30, 2021By:/s/ Gary W. Rollins 
  Gary W. Rollins 
  Vice Chairman and Chief Executive Officer 
  (Principal Executive Officer) 
    
Date: July 31, 2020April 30, 2021By:/s/ Paul E. Northen 
  Paul E. Northen 
  Senior Vice President, Chief Financial
Officer and Treasurer
 
  (Principal Financial and Accounting Officer) 
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