UNITED STATES

SECURITIES AND EXCHANGE COMMISSION

Washington, D.C. 20549

 

 

FORM 10-Q

 

 

(Mark One)

xQUARTERLY REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934

For the quarterly period ended September 30, 2010March 31, 2011

OR

 

¨TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934

For the transition period from            to            

Commission File No.Number 001-34221

 

 

The Providence Service Corporation

(Exact name of registrant as specified in its charter)

 

 

 

Delaware 86-0845127

(State or other jurisdiction of

incorporation or organization)

 

(I.R.S. Employer

Identification No.)

64 East Broadway Blvd.,

Tucson, Arizona

 85701
(Address of principal executive offices) (Zip Code)

(520) 747-6600

(Registrant’s telephone number, including area code)

 

 

Indicate by check mark whether the registrant (1) has filed all reports required to be filed by Section 13 or 15(d) of the Securities Exchange Act of 1934 during the preceding 12 months (or for such shorter period that the registrant was required to file such reports), and (2) has been subject to such filing requirements for the past 90 days.    x  Yes    ¨  No

Indicate by check mark whether the registrant has submitted electronically and posted on its corporate Web site, if any, every Interactive Data File required to be submitted and posted pursuant to Rule 405 of Regulation S-T (§232.405 of this chapter) during the preceding 12 months (or for such shorter period that the registrant was required to submit and post such files).    ¨  Yes    ¨  No

Indicate by check mark whether the registrant is a large accelerated filer, an accelerated filer, a non-accelerated filer, or a smaller reporting company. See the definitions of “large accelerated filer”, “accelerated filer” and “smaller reporting company” in Rule 12b-2 of the Exchange Act.

 

Large accelerated filer ¨  Accelerated filer x
Non-accelerated filer ¨  (Do not check if a smaller reporting company)  Smaller reporting company ¨

Indicate by check mark whether the registrant is a shell company (as defined in Rule 12b-2 of the Exchange Act).    ¨  Yes    x  No

As of November 2, 2010,May 3, 2011, there were outstanding 12,945,38512,962,044 shares (excluding treasury shares of 619,768) of the registrant’s Common Stock, $0.001 par value per share.

 

 

 


TABLE OF CONTENTS

 

     Page 
PART I—FINANCIAL INFORMATION   3  

Item 1.

 

Financial Statements

   3  

Condensed Consolidated Balance Sheets – December 31, 20092010 and September 30, 2010March 31, 2011 (unaudited)

   3  

Unaudited Condensed Consolidated Statements of Income – Three and nine months ended September 30, 2009March 31, 2010 and 20102011

   4  

Unaudited Condensed Consolidated Statements of Cash Flows – NineThree months ended September 30, 2009March 31, 2010 and 20102011

   5  

Notes to Unaudited Condensed Consolidated Financial Statements – September 30, 2010March 31, 2011

   6  

Item 2.

 

Management’s Discussion and Analysis of Financial Condition and Results of Operations

   2321  

Item 3.

 

Quantitative and Qualitative Disclosures About Market Risk

   4537  

Item 4.

 

Controls and Procedures

   4537  
PART II—OTHER INFORMATION   4538  

Item 1.

 

Legal Proceedings

   4538  

Item 1A.

 

Risk Factors

   4638  

Item 2.

 

Unregistered Sales of Equity Securities and Use of Proceeds

   4638  

Item 3.

 

Defaults Upon Senior Securities

   4638  

Item 4.

 

(Removed and Reserved)

   4638  

Item 5.

 

Other Information

   4638  

Item 6.

 

Exhibits

   4639  


PART I—FINANCIAL INFORMATION

 

Item 1.Financial Statements.

The Providence Service Corporation

Condensed Consolidated Balance Sheets

 

  December 31,
2009
 September 30,
2010
   December 31,
2010
 March 31,
2011
 
    (Unaudited)      (Unaudited) 

Assets

      

Current assets:

      

Cash and cash equivalents

  $51,157,429   $64,617,306    $61,260,661   $57,617,091  

Accounts receivable - billed, net of allowance of $2.9 million in 2009 and $5.0 million in 2010

   80,458,245    79,092,447  

Accounts receivable - unbilled

   329,577    108,263  

Accounts receivable, net of allowance of $5.3 million in 2010 and 2011

   76,111,608    82,549,485  

Management fee receivable

   7,160,001    6,208,676     5,839,735    5,957,587  

Other receivables

   4,118,213    4,674,842     3,929,866    3,487,769  

Restricted cash

   8,153,610    7,578,007     7,314,535    7,354,147  

Prepaid expenses and other

   12,439,613    16,752,920     15,478,221    13,949,597  

Deferred tax assets

   3,558,034    1,782,212     1,633,644    2,144,319  
              

Total current assets

   167,374,722    180,814,673     171,568,270    173,059,995  

Property and equipment, net

   11,166,272    16,038,311     16,401,107    16,906,504  

Goodwill

   113,672,945    113,716,982     113,783,389    113,849,797  

Intangible assets, net

   73,963,261    68,263,171     66,441,817    64,615,233  

Restricted cash, less current portion

   5,941,924    9,078,862     9,079,563    9,080,174  

Other assets

   10,987,542    10,134,630     9,659,349    9,382,241  
              

Total assets

  $383,106,666   $398,046,629    $386,933,495   $386,893,944  
              

Liabilities and stockholders’ equity

      

Current liabilities:

      

Current portion of long-term obligations

  $17,480,918   $17,207,836    $18,113,512   $16,626,000  

Accounts payable

   4,010,560    2,556,999     2,887,837    3,164,512  

Accrued expenses

   33,389,729    41,655,739     33,551,129    35,468,263  

Accrued transportation costs

   40,907,527    46,868,141     41,868,694    48,222,447  

Deferred revenue

   8,347,258    5,578,516     5,373,742    4,752,975  

Interest rate swap

   372,408    40,273  

Reinsurance liability reserve

   12,644,670    13,348,472     11,898,200    9,745,438  
              

Total current liabilities

   117,153,070    127,255,976     113,693,114    117,979,635  

Long-term obligations, less current portion

   186,732,342    168,718,638     164,190,260    153,374,000  

Other long-term liabilities

   5,143,322    8,093,028     8,721,610    10,046,763  

Deferred tax liabilities

   11,740,340    10,774,948     11,579,849    11,295,543  
              

Total liabilities

   320,769,074    314,842,590     298,184,833    292,695,941  

Commitments and contingencies (Note 16)

   

Commitments and contingencies (Note 15)

   

Stockholders’ equity

      

Common stock: Authorized 40,000,000 shares; $0.001 par value; 13,521,959 and 13,565,153 issued and outstanding (including treasury shares)

   13,522    13,565  

Common stock: Authorized 40,000,000 shares; $0.001 par value; 13,580,385 and 13,580,813 issued and outstanding (including treasury shares)

   13,580    13,581  

Additional paid-in capital

   170,551,301    171,720,033     172,540,912    173,160,160  

Retained deficit

   (102,128,229  (82,836,748   (78,501,586  (74,032,325

Accumulated other comprehensive loss, net of tax

   (1,675,572  (1,269,381   (880,814  (519,983

Treasury shares, at cost, 619,768 shares

   (11,383,967  (11,383,967   (11,383,967  (11,383,967
              

Total Providence stockholders’ equity

   55,377,055    76,243,502     81,788,125    87,237,466  

Non-controlling interest

   6,960,537    6,960,537     6,960,537    6,960,537  
              

Total stockholders’ equity

   62,337,592    83,204,039     88,748,662    94,198,003  
              

Total liabilities and stockholders’ equity

  $383,106,666   $398,046,629    $386,933,495   $386,893,944  
              

See accompanying notes to unaudited condensed consolidated financial statements

The Providence Service Corporation

Unaudited Condensed Consolidated Statements of Income

 

  Three months ended
September 30,
 Nine months ended
September 30,
   Three months ended
March 31,
 
  2009 2010 2009 2010   2010 2011 

Revenues:

        

Home and community based services

  $69,332,645   $69,044,692   $216,524,664   $222,060,206    $76,465,480   $77,244,287  

Foster care services

   9,161,992    8,830,292    27,555,461    26,837,858     8,735,268    8,251,253  

Management fees

   3,689,719    3,339,752    11,018,087    10,019,559     3,294,945    3,344,940  

Non-emergency transportation services

   124,638,425    135,936,560    330,268,680    401,513,512     132,463,701    138,965,856  
                    
   206,822,781    217,151,296    585,366,892    660,431,135     220,959,394    227,806,336  

Operating expenses:

        

Client service expense

   68,409,875    71,546,851    204,766,373    219,055,104     73,644,411    72,813,914  

Cost of non-emergency transportation services

   113,847,920    121,079,516    298,892,324    351,129,068     113,487,655    126,108,419  

General and administrative expense

   11,207,546    12,172,067    33,154,438    34,739,527     10,787,851    11,923,781  

Depreciation and amortization

   3,565,611    3,174,945    9,746,367    9,428,018     3,126,698    3,249,078  
                    

Total operating expenses

   197,030,952    207,973,379    546,559,502    614,351,717     201,046,615    214,095,192  
                    

Operating income

   9,791,829    9,177,917    38,807,390    46,079,418     19,912,779    13,711,144  

Other (income) expense:

        

Interest expense

   5,258,108    3,933,487    15,970,156    12,375,293     4,374,393    3,731,831  

Loss on extinguishment of debt

   —      2,463,482  

Interest income

   (96,538  (62,140  (274,843  (189,142   (71,351  (59,363
                    

Income before income taxes

   4,630,259    5,306,570    23,112,077    33,893,267     15,609,737    7,575,194  

Provision for income taxes

   182,335    2,398,953    7,537,163    14,601,786     6,502,641    3,105,933  
                    

Net income

  $4,447,924   $2,907,617   $15,574,914   $19,291,481    $9,107,096   $4,469,261  
                    

Earnings per common share:

        

Basic

  $0.34   $0.22   $1.19   $1.46    $0.69   $0.34  
                    

Diluted

  $0.34   $0.22   $1.18   $1.44    $0.66   $0.34  
                    

Weighted-average number of common shares outstanding:

        

Basic

   13,132,920    13,203,651    13,122,827    13,187,811     13,166,784    13,222,566  

Diluted

   13,218,428    13,281,005    13,199,498    14,953,914     14,936,288    13,320,443  

See accompanying notes to unaudited condensed consolidated financial statements

The Providence Service Corporation

Unaudited Condensed Consolidated Statements of Cash Flows

 

  Nine months ended September 30,   Three months ended
March 31,
 
  2009 2010   2010 2011 

Operating activities

      

Net income

  $15,574,914   $19,291,481    $9,107,096   $4,469,261  

Adjustments to reconcile net income to net cash provided by operating activities:

      

Depreciation

   3,499,417    3,654,271     1,202,280    1,321,219  

Amortization

   6,246,950    5,773,747     1,924,418    1,927,859  

Amortization of deferred financing costs

   2,339,990    1,844,054     628,787    479,363  

Loss on extinguishment of debt

   —      2,463,482  

Provision for doubtful accounts

   3,404,044    3,825,390     1,929,599    835,797  

Deferred income taxes

   3,116,731    539,686     (502,709  (1,019,333

Stock based compensation

   180,585    1,036,753     118,853    690,231  

Excess tax benefit upon exercise of stock options

   (93,438  (62,370   (18,382  (1,959

Other

   327,344    (116,965   (145,937  380,194  

Changes in operating assets and liabilities:

      

Billed and unbilled accounts receivable

   (11,050,828  (2,147,562

Accounts receivable

   (9,753,990  (7,108,867

Management fee receivable

   303,079    951,328     29,691    (117,851

Other receivables

   (742,852  (625,642   388,388    442,119  

Restricted cash

   189,656    (151,118   (305,008  (401,901

Prepaid expenses and other

   (466,003  (8,358,925   385,397    1,214,910  

Reinsurance liability reserve

   1,174,739    2,788,435     (892,119  (782,901

Accounts payable and accrued expenses

   4,330,423    10,407,030     5,470,317    2,130,673  

Accrued transportation costs

   8,692,893    5,960,614     6,253,853    6,353,753  

Deferred revenue

   5,951,571    (2,798,914   (394,387  (623,142

Other long-term liabilities

   143,070    444,102     (28,099  9,170  
              

Net cash provided by operating activities

   43,122,285    42,255,395     15,398,048    12,662,077  

Investing activities

      

Purchase of property and equipment, net

   (2,790,681  (8,417,264   (2,523,555  (1,818,405

Acquisition of businesses, net of cash acquired

   (512,650  —    

Acquisition of management agreement

   (100,000  —    

Restricted cash for contract performance

   (134,983  (2,410,216   (47,362  361,680  

Purchase of short-term investments, net

   (157,890  (93,506   (30,906  (28,755

Collection of notes receivable

   599,841    —    
              

Net cash used in investing activities

   (3,096,363  (10,920,986   (2,601,823  (1,485,480

Financing activities

      

Proceeds from common stock issued pursuant to stock option exercise

   72,940    311,614     69,409    2,004  

Excess tax benefit upon exercise of stock options

   93,438    62,370     18,382    1,959  

Proceeds from long-term debt

   —      100,000,000  

Repayment of long-term debt

   (10,721,175  (18,286,786   (8,622,702  (112,303,771

Debt financing costs

   (791,519  (61,053   —      (2,606,371

Capital lease payments

   (64,850  (9,723   (3,124  (3,668
              

Net cash used in financing activities

   (11,411,166  (17,983,578   (8,538,035  (14,909,847
              

Effect of exchange rate changes on cash

   308,489    109,046     95,152    89,680  
              

Net change in cash

   28,923,245    13,459,877     4,353,342    (3,643,570

Cash at beginning of period

   29,364,247    51,157,429     51,157,429    61,260,661  
              

Cash at end of period

  $58,287,492   $64,617,306    $55,510,771   $57,617,091  
              

Supplemental cash flow information:

      

Cash paid for interest

  $12,264,063   $10,037,839    $2,900,451   $1,822,892  
              

Cash paid for income taxes

  $4,908,080   $14,610,813    $4,469,748   $4,158,817  
              

See accompanying notes to unaudited condensed consolidated financial statements

The Providence Service Corporation

Notes to Unaudited Condensed Consolidated Financial Statements

September 30, 2010March 31, 2011

1. Basis of Presentation

The accompanying unaudited condensed consolidated financial statements (the “consolidated financial statements”) include the accounts of The Providence Service Corporation and its wholly-owned subsidiaries, including its foreign wholly-owned subsidiary WCG International Ltd. (“WCG”). Unless the context otherwise requires, references to the “Company”, “our”, “we” and “us” mean The Providence Service Corporation and its wholly-owned subsidiaries.

The Company follows accounting standards set by the Financial Accounting Standards Board (“FASB”). The FASB establishes accounting principles generally accepted in the United States (“GAAP”). Rules and interpretive releases of the Securities and Exchange Commission (“SEC”) under authority of federal securities laws are also sources of authoritative GAAP for SEC registrants, which the Company is required to follow. References to GAAP issued by the FASB in these footnotes are to the FASBAccounting Standards Codification (“ASC”), which serves as a single source of authoritative non-SEC accounting and reporting standards to be applied by nongovernmental entities.

The Company’s consolidated financial statements have been prepared in accordance with GAAP for interim financial information and with the instructions to Form 10-Q and Article 10 of Regulation S-X. Accordingly, they do not include all of the information and footnotes required by GAAP for complete financial statements. In the opinion of management, all adjustments (consisting of normal recurring accruals) considered necessary for fair presentation have been included. Operating results for the ninethree months ended September 30, 2010March 31, 2011 are not necessarily indicative of the results that may be expected for the fiscal year ending December 31, 2010.2011. Management has evaluated events and transactions that occurred after the balance sheet date and through the date these consolidated financial statements were issued and considered the effect of such events in the preparation of these consolidated financial statements.

The consolidated balance sheet at December 31, 20092010 has been derived from the audited financial statements at that date but does not include all of the information and footnotes required by GAAP for complete financial statements. The consolidated financial statements contained herein should be read in conjunction with the audited financial statements and notes included in the Company’s Annual Report on Form 10-K for the year ended December 31, 2009.2010.

Certain amounts have been reclassified in prior periods in order to conform with the current period presentation with no affect on net income or stockholders’ equity.

2. Description of Business

The Company is a government outsourcing privatization company. The Company operates in the following two segments: Social Services and Non-Emergency Transportation Services (“NET Services”). As of September 30, 2010,March 31, 2011, the Company operated in 42 states, and the District of Columbia, United States, and British Columbia, Canada.

The Social Services operating segment responds to governmental privatization initiatives in adult and juvenile justice, corrections, social services, welfare systems, education and workforce development by providing home-based and community-based counseling services and foster care services to at-risk families and children. These services are purchased primarily by state, county and city levels of government, and are delivered under block purchase, cost based and fee-for-service arrangements. The Company also contracts with not-for-profit organizations to provide management services for a fee.

The NET Services operating segment provides non-emergency transportation management services primarily to Medicaid and MediCare beneficiaries. The entities that pay for non-emergency medical transportation services primarily include state Medicaid programs, health maintenance organizations and commercial insurers. Most of the Company’s non-emergency transportation services are delivered under capitated contracts where the Company assumes the responsibility of meeting the transportation needs of a specific geographic population.

The Providence Service Corporation

Notes to Unaudited Condensed Consolidated Financial Statements—(Continued)

September 30, 2010

3. Concentration of Credit Risk

Contracts with governmental agencies and other entities that contract with governmental agencies accounted for approximately 82% and 81% of the Company’s revenue for the ninethree months ended September 30, 2009March 31, 2010 and 2010, respectively.2011. The related contracts are subject to possible statutory and regulatory changes, rate adjustments, administrative rulings, rate freezes and funding reductions. Reductions in amounts paid under these contracts for the Company’s services or changes in methods or regulations governing payments for the Company’s services could materially adversely affect its revenue and profitability.

For the ninethree months ended September 30, 2009March 31, 2010 and 2010,2011, the Company conducted a portion of its operations in Canada through WCG. At December 31, 20092010 and September 30, 2010,March 31, 2011, approximately $13.9$13.8 million, or 22.2%15.6%, and $13.9$14.1 million, or 16.7%15.0%, of the Company’s net assets, respectively, were located in Canada. In addition, approximately $16.9$5.5 million, or 2.9%2.5%, and $17.3$5.5 million, or 2.6%2.4%, of the Company’s consolidated revenue for the ninethree months ended September 30, 2009March 31, 2010 and 2010,2011, respectively, was generated from the Company’s Canadian operations. The Company is subject to the risks inherent in conducting business across national boundaries, any one of which could adversely impact its business. In addition to currency fluctuations, these risks include, among other things: (i) economic downturns; (ii) changes in or interpretations of local law, governmental policy or regulation; (iii) restrictions on the transfer of funds into or out of the country; (iv) varying tax systems; (v) delays from doing business with governmental agencies; (vi) nationalization of foreign assets; and (vii) government protectionism. The Company intends to continue to evaluate opportunities to establish additional operations in Canada. One or more of the foregoing factors could impair the Company’s current or future Canadian operations and, as a result, harm its overall business.

4. Significant Accounting Policies

Foreign Currency Translation

The financial position and results of operations of WCG are measured using WCG’s local currency (Canadian Dollar) as the functional currency. Revenues and expenses of WCG have been translated into U.S. dollars at average exchange rates prevailing during the period. Assets and liabilities have been translated at the rates of exchange on the balance sheet date. The resulting translation gain and loss adjustments are recorded directly as a separate component of stockholders’ equity. At present and for the foreseeable future, the Company intends to reinvest any undistributed earnings of its foreign subsidiary in foreign operations. As a result, the Company is not providing for U.S. or additional foreign withholding taxes on its foreign subsidiary’s undistributed earnings. Generally, such earnings become subject to U.S. tax upon the remittance of dividends and under certain other circumstances. It is not practicable to estimate the amount of unrecognized deferred tax liability for temporary differences that are essentially permanent in duration on such undistributed earnings.

Derivative Instruments and Hedging Activities

The Company holds a derivative financial instrument for the purpose of hedging interest rate risk. The type of risk hedged relates to the variability of future earnings and cash flows caused by movements in interest rates applied to the Company’s floating rate long-term debt. The Company documented its risk management strategy and hedge effectiveness at the inception of the hedge and will continue to assess its effectiveness during the term of the hedge. The Company has designated the interest rate swap as a cash flow hedge under ASC Topic 815-Derivatives and Hedging (“ASC 815”).

Derivatives that have been designated and qualify as cash flow hedging instruments are reported at fair value. The Company measures hedge effectiveness by formally assessing, at least quarterly, the correlation of the expected future cash flows of the hedged item and the derivative hedging instrument. The gain or loss on the effective portion of the hedge (i.e. change in fair value) is reported as a component of other comprehensive income. The remaining gain or loss of the ineffective portion of the hedge, if any, is recognized in earnings. The fair value of the cash flow hedging instrument was a liability of approximately $372,000 and $40,000 as of December 31, 2009 and September 30, 2010, respectively, which was classified as “Interest rate swap” in the accompanying condensed consolidated balance sheets at December 31, 2009 and September 30, 2010.

The Providence Service Corporation

Notes to Unaudited Condensed Consolidated Financial Statements—(Continued)

September 30, 2010

Cash and Cash Equivalents

Cash and cash equivalents include all cash balances and highly liquid investments with an initial maturity of three months or less. Investments in cash equivalents are carried at cost, which approximates fair value. The Company places its temporary cash investments with high credit quality financial institutions. At times such investments may be in excess of the Federal Deposit Insurance Corporation (FDIC) and the Canada Deposit Insurance Corporation (CDIC) insurance limits.

At December 31, 20092010 and September 30, 2010,March 31, 2011, approximately $4.4$3.8 million and $3.6$3.4 million, respectively, of cash was held by WCG and is not freely transferable without unfavorable tax consequences between the Company and WCG.

Restricted Cash

The Company had approximately $14.1 million and $16.7$16.4 million of restricted cash at December 31, 20092010 and September 30, 2010, respectively,March 31, 2011, as follows:

 

  December 31,
2009
   September 30,
2010
   December 31,
2010
   March 31,
2011
 

Collateral for letters of credit - Contractual obligations

  $418,000    $243,000    $243,000    $243,000  

Contractual obligations

   786,801     937,920     781,468     1,183,370  
                

Subtotal restricted cash for contractual obligations

   1,204,801     1,180,920     1,024,468     1,426,370  
                

Collateral for letters of credit - Reinsured claims losses

   4,041,000     4,808,921     4,808,921     4,808,921  

Escrow - Reinsured claims losses

   8,849,733     10,667,028     10,560,709     10,199,030  
                

Subtotal restricted cash for reinsured claims losses

   12,890,733     15,475,949     15,369,630     15,007,951  
                

Total restricted cash

   14,095,534     16,656,869     16,394,098     16,434,321  

Less current portion

   8,153,610     7,578,007     7,314,535     7,354,147  
                
  $5,941,924    $9,078,862    $9,079,563    $9,080,174  
                

Of the restricted cash amount at December 31, 20092010 and September 30, 2010:March 31, 2011:

 

$418,000 and $243,000243,000 served as collateral for irrevocable standby letters of credit that provide financial assurance that the Company will fulfill certain contractual obligations at December 31, 20092010 and September 30, 2010, respectively;March 31, 2011;

 

approximately $787,000$781,000 and $938,000$1.2 million was held to fund the Company’s obligations under arrangements with various governmental agencies through the correctional services business acquired by the Company in 2006 (“Correctional Services”) at December 31, 20092010 and September 30, 2010,March 31, 2011, respectively;

 

approximately $4.0 million and $4.8 million served as collateral for irrevocable standby letters of credit to secure any reinsured claims losses under the Company’s general and professional liability and workers’ compensation reinsurance programs and was classified as noncurrent assets in the accompanying balance sheets at December 31, 20092010 and September 30, 2010, respectively;March 31, 2011;

 

approximately $1.6 million and $4.0 million was restricted and held in trust for reinsurance claims losses under the Company’s general and professional liability reinsurance program at December 31, 20092010 and September 30, 2010, respectively;March 31, 2011; and

The Providence Service Corporation

Notes to Unaudited Condensed Consolidated Financial Statements—(Continued)

September 30, 2010

 

approximately $7.2$6.5 million and $6.6$6.2 million was restricted in relation to our auto liability program at December 31, 20092010 and September 30, 2010,March 31, 2011, respectively.

At September 30, 2010,March 31, 2011, approximately $5.1 million, $4.0 million, $6.4$5.9 million and $250,000 of the restricted cash was held in custody by the Bank of Tucson, Wells Fargo, Fifth Third Bank and Bank of America, respectively. The cash is restricted as to withdrawal or use and is currently invested in certificates of deposit or short-term marketable securities. The remaining balance of approximately $938,000$1.2 million is also restricted as to withdrawal or use, and is currently held in various non-interest bearing bank accounts related to Correctional Services.

Deferred Financing Costs

The Company capitalizes direct expenses incurred in connection with its borrowings or establishment of credit facilities and amortizes such expenses over the life of the respective borrowing or credit facility. The Company incurred approximately $2.2 million in deferred financing costs in connection with the credit facility it entered into in March 2011 (“Senior Credit Facility”). The Company also retains certain deferred

financing costs of approximately $1.1 million related to its prior amended credit facility (“Old Credit Facility”), as certain lenders who participated in the Old Credit Facility also participate in the Company’s Senior Credit Facility. In addition, the Company incurred approximately $2.3 million in deferred financing costs in connection with its senior subordinated notes issued in November 2007. Deferred financing costs are amortized to interest expense on a straight-line basis or based upon the effective interest method over the life of the credit facilities. Deferred financing costs, net of amortization, totaling approximately $5.1 million and $4.4 million at December 31, 2010 and March 31, 2011, respectively, are included in “Other assets” in the accompanying consolidated balance sheets.

Non-Controlling Interest

In connection with the Company’s acquisition of WCG in August 2007, PSC of Canada Exchange Corp. (“PSC”), a subsidiary established by the Company to facilitate the purchase of all of the equity interest in WCG, issued 287,576 exchangeable shares as part of the purchase price consideration. The exchangeable shares were valued at approximately $7.8 million in accordance with the provisions of the purchase agreement ($7.6 million for accounting purposes). The shares are exchangeable at each shareholder’s option, for no additional consideration, into shares of the Company’s common stock on a one-for-one basis (“Exchangeable Shares”). Of the 287,576 Exchangeable Shares, 25,882 were exchanged as of December 31, 20092010 and September 30, 2010.March 31, 2011.

The Exchangeable Shares are non-participating such that they are not entitled to any allocation of income or loss of PSC. The Exchangeable Shares represent ownership in PSC and are accounted for as “Non-controlling interest” included in stockholders’ equity in the accompanying condensed consolidated balance sheets in the amount of approximately $7.0 million at December 31, 20092010 and September 30, 2010.March 31, 2011.

The Exchangeable Shares and the 25,882 shares of the Company’s common stock issued upon the exchange of the same number of Exchangeable Shares noted above are subject to a Settlement and Indemnification Agreement dated November 17, 2009 (“Indemnification Agreement”) by and between the Company and the sellers of WCG. The Indemnification Agreement secures the Company’s claims for indemnification and associated rights and remedies provided by the Share Purchase Agreement (under which the Company acquired all of the equity interest in WCG on August 1, 2007) arising from actions taken by British Columbia to strictly enforce a contractually imposed revenue cap on a per client basis and contractually mandated pass-throughs subsequent to August 1, 2007. The actions taken by British Columbia resulted in an approximate CAD $3.0 million dispute and termination of one of its six provincial contracts with WCG, which the Company is disputing. Under the Indemnification Agreement, the sellers have agreed to transfer their rights to the Exchangeable Shares and 25,882 shares of the Company’s common stock issued upon the exchange of the same number of Exchangeable Shares to the Company to indemnify the Company against any losses suffered by the Company as the result of an unfavorable ruling upon the conclusion of arbitration.

Effective April 14, 2010, an arbitrator issued an award with respect to the dispute between WCG and British Columbia regarding British Columbia’s actions to strictly enforce a contractually imposed revenue cap on a per client basis and contractually mandated pass-throughs subsequent to August 1, 2007. Under the arbitration award, essentially all amounts disputed shall be paid to WCG (except for approximately $13,000 CAD which will be subject to the terms of the Indemnification Agreement) plus interest. The award affirmed the termination of one of the six provincial contracts that had been terminated effective October 31, 2008. During the second quarter of 2010, British Columbia filed a petition for leave to appeal the arbitration award. There is no financial statement impact related to these events included in our financial results for the three and nine months ended September 30, 2010.March 31, 2011. The petition for leave to appeal was still pending at March 31, 2011.

Stock-Based Compensation Arrangements

Stock-based compensation expense charged against income for stock options and stock grants for the ninethree months ended September 30, 2009March 31, 2010 and 20102011 was based on the grant-date fair value adjusted for estimated forfeitures based on awards expected to vest in accordance with the provisions of ASC Topic 718-Compensation-Stock Compensationand totaled approximately $174,000$115,000 (net of tax of $6,000)$4,000) and $946,000$619,000 (net of tax of $91,000)$71,000), respectively.

The Providence Service Corporation

Notes to Unaudited Condensed Consolidated Financial Statements—(Continued)

September 30, 2010

For the ninethree months ended September 30, 2009March 31, 2010 and 2010,2011, the amount of excess tax benefits resulting from the exercise of stock options was approximately $93,000$18,000 and $62,000.$2,000. These amounts are reflected as cash flows from financing activities for the ninethree months ended September 30, 2009March 31, 2010 and 20102011 in the accompanying condensed consolidated statements of cash flows.

As of September 30, 2010,March 31, 2011, there was approximately $6.3$7.1 million of unrecognized compensation cost related to non-vested stock-based compensation arrangements granted under the Company’s 2006 Long-Term Incentive Plan (“2006 Plan”). The cost is expected to be recognized over a weighted-average period of 2.42.3 years.

5. Summary of Critical Accounting Estimates

The Company has made a number of estimates relating to the reporting of assets and liabilities, revenues and expenses and the disclosure of contingent assets and liabilities to prepare these consolidated financial statements in conformity with GAAP. The Company based its estimates on historical experience and on various other assumptions the Company believes to be reasonable under the circumstances. However, actual results may differ from these estimates under different assumptions or conditions. Some of the more significant estimates impact revenue recognition, accounts receivable and allowance for doubtful accounts, accounting for business combinations, goodwill and other intangible assets, accrued transportation costs, accounting for management agreement relationships, loss reserves for reinsurance and self-funded insurance programs, stock-based compensation, foreign currency translation derivative instruments and hedging activities and income taxes.

6. New and Pending Accounting Pronouncements

New Accounting Pronouncements

In December 2009,January 2010, the FASB issued Accounting Standards Update (“ASU”) No. 2009-17-Consolidations (Topic 810): Improvements to Financial Reporting by Enterprises Involved with Variable Interest Entities (“ASU 2009-17”). ASU 2009-17 amends the guidance on variable interest entities in ASC Topic 810-Consolidation related to the consolidation of variable interest entities. It requires reporting entities to evaluate former qualifying special purpose entities (“QSPEs”) for consolidation, changes the approach to determining a variable interest entity’s (“VIE”) primary beneficiary from a quantitative assessment to a qualitative assessment designed to identify a controlling financial interest, and increases the frequency of required reassessments to determine whether a company is the primary beneficiary of a VIE. It also clarifies, but does not significantly change, the characteristics that identify a VIE. This ASU requires additional year-end and interim disclosures for public and nonpublic companies that are similar to the disclosures required by ASC paragraphs 810-10-50-8 through 50-19 and 860-10-50-3 through 50-9. ASU 2009-17 is effective as of the beginning of each reporting entity’s first annual reporting period that begins after November 15, 2009, for interim periods within that first annual reporting period, and for interim and annual reporting periods thereafter. On January 1, 2010, the Company adopted ASU 2009-17. The adoption of ASU 2009-17 did not have a material impact on the Company’s consolidated financial statements.

In January 2010, the FASB issued ASU 2010-06-Fair Value Measurements and Disclosures (Topic 820): Improving Disclosures about Fair Value Measurements (“ASU 2010-06”). ASU 2010-06 amends certain disclosure requirements of Subtopic 820-10 and provides additional disclosures for transfers in and out of Levels I and II and for activity in Level III. This ASU also clarifies certain other existing disclosure requirements including level of desegregation and disclosures around inputs and valuation techniques. The final amendments to the ASC will be effective for annual or interim reporting periods beginning after December 15, 2009, except for the requirement to provide the Level 3 activity for purchases, sales, issuances, and settlements on a gross basis. That requirement will be effective for fiscal years beginning after December 15, 2010, and for interim periods within those fiscal years. Early adoption is permitted. ASU 2010-06 does not require disclosures for earlier periods presented for comparative purposes at initial adoption. The Company adopted ASU 2010-06 as of January 1, 2010 with respect to the provisions required to be adopted as of January 1, 2010.2010, and adopted the remaining provisions as of January 1, 2011. The adoption of these provisions of ASU 2010-06 did not have a material impact on the Company’s consolidated financial statements.

In December 2010, the FASB issued ASU No. 2010-28-Intangibles - Goodwill and Other (Topic 350): When to Perform Step 2 of the Goodwill Impairment Test for Reporting Units with Zero or Negative Carrying Amounts (“ASU 2010-28”). The Company doesamendments in this ASU modify Step 1 of the goodwill impairment test for reporting units with zero or negative carrying amounts. For those reporting units, an entity is required to perform Step 2 of the goodwill impairment test if it is more likely than not believe that a goodwill impairment exists. In determining whether it is more likely than not that a goodwill impairment exists, an entity should consider whether there are any adverse qualitative factors indicating that an impairment may exist. The qualitative factors are consistent with the provisionsexisting guidance and examples, which require that goodwill of a reporting unit be tested for impairment between annual tests if an event occurs or circumstances change that would more likely than not reduce the fair value of a reporting unit below its carrying amount. For public entities, the amendments in this ASU 2010-06 that are effective for fiscal years, and interim periods within those years, beginning after December 15, 2010 will2010. The Company adopted ASU 2010-28 as of January 1, 2011. The adoption of ASU 2010-28 did not have a material impact on the Company’s consolidated financial statements.

The Providence Service Corporation

Notes to Unaudited Condensed Consolidated Financial Statements—(Continued)

September 30, 2010

In FebruaryDecember 2010, the FASB issued ASU No. 2010-08-2010-29Technical Corrections to Various Topics-Business Combinations (Topic 805): Disclosure of Supplementary Pro Forma Information for Business Combinations(“ (“ASU 2010-08”2010-29”). The amendments in this ASU 2010-08 isaffect any public entity as defined by Topic 805,Business Combinations, that enters into business combinations that are material on an individual or aggregate basis. The amendments in this ASU specify that if a public entity presents comparative financial statements, the resultentity should disclose revenue and earnings of the FASB’s reviewcombined entity as though the business combination(s) that occurred during the current year had occurred as of its standardsthe beginning of the comparable prior annual reporting period only. The amendments also expand the supplemental pro forma disclosures to determine if any provisions are outdated, contain inconsistencies, or need clarificationsinclude a description of the nature and amount of material, nonrecurring pro forma adjustments directly attributable to reflect the FASB’s original intent. The FASB believes the amendments do not fundamentally change U.S. GAAP. However, certain clarifications on embedded derivatives and hedging (Subtopic 815-15) may cause a changebusiness combination included in the application of that Subtopicreported pro forma revenue and special transition provisions are provided for those amendments.earnings. The ASU contains various effective dates. The clarifications of the guidance on embedded derivatives and hedging (Subtopic 815-15)amendments are effective prospectively for fiscal years beginning after December 15, 2009. The amendments to the guidance on accounting for income taxes in a reorganization (Subtopic 852-740) applies to reorganizationsbusiness combinations for which the acquisition date of the reorganization is on or after the beginning of the first annual reporting period beginning on or after December 15, 2008. All other amendments are effective as of the first reporting period (including interim periods) beginning after February 2, 2010. On January 1, 2010, theThe Company adopted ASU 2010-08.2010-29 as of January 1, 2011. The adoption of ASU 2010-08 did not have a material2010-29 will only impact ondisclosures in the Company’s consolidated financial statements.

Pending Accounting Pronouncements

In October, 2009, the FASB issued ASU No. 2009-13-Revenue Recognition (Topic 605), Multiple-Deliverable Revenue Arrangements a consensus of the FASB Emerging Issues Task Force(“ASU 2009-13”). ASU 2009-13 amends ASC Subtopic 650-25 to eliminate the requirement that all undelivered elementsstatements, and did not have vendor specific objective evidence (“VSOE”) or third party evidence (“TPE”) before an entity can recognize the portion of an overall arrangement fee that is attributable to items that already have been delivered. In the absence of VSOE or TPE of the standalone selling price for one or more delivered or undelivered elements in a multiple-element arrangement, entities will be required to estimate the selling prices of those elements. The overall arrangement fee will be allocated to each element (both delivered and undelivered items) based on their relative selling prices, regardless of whether those selling prices are evidenced by VSOE or TPE or are basedimpact on the entity’s estimated selling price. Application offinancial statements in the “residual method” of allocating an overall arrangement fee between delivered and undelivered elements will no longer be permitted upon adoption of ASU 2009-13. Additionally, the new guidance will require entities to disclose more information about their multiple-element revenue arrangements. The ASU is effective prospectively for revenue arrangements entered into or materially modified in fiscal years beginning on or after June 15, 2010. Early adoption is permitted. If a company elects early adoption and the period of adoption is not the beginning of its fiscal year, the requirements must be applied retrospectively to the beginning of the fiscal year. Retrospective application to prior years is an option, but is not required. In the initial year of application, companies are required to make qualitative and quantitative disclosures about the impact of the changes. The Company has determined the adoption of ASU 2009-13 will not have a material impact its consolidated financial statements.current period.

Other accounting standards and exposure drafts, such as exposure drafts related to revenue recognition, leases, loss contingencies,derivatives, comprehensive income and fair value measurements, that have been issued or proposed by the FASB or other standards setting bodies that do not require adoption until a future date are being evaluated by the Company to determine whether adoption will have a material impact on the Company’s consolidated financial statements.

7. Fair Value Measurements

ASC Topic 820-Fair Value Measurement and Disclosures (“ASC 820”) defines fair value as the exchange price that would be received for an asset or paid to transfer a liability in the principal or most advantageous market for the asset or liability in an orderly transaction between market participants on the measurement date. ASC 820 establishes a valuation hierarchy for disclosure of the inputs to valuation used to measure fair value. This hierarchy prioritizes the inputs into three broad levels as follows. Level 1 inputs are quoted prices (unadjusted) in active markets for identical assets or liabilities. Level 2 inputs are quoted prices for similar assets and liabilities in active markets or inputs that are observable for the asset or liability, either directly or indirectly through market corroboration, for substantially the full term of the financial instrument. Level 3 inputs are unobservable inputs based on the Company’s assumptions used to measure assets and liabilities at fair value. A financial asset or liability’s classification within the hierarchy is determined based on the lowest level input that is significant to the fair value measurement.

The Providence Service Corporation

Notes to Unaudited Condensed Consolidated Financial Statements—(Continued)

September 30, 2010

The following table provides the assets and liabilities carried at fair value measured on a recurring basis at December 31, 2009 and September 30, 2010:

      Fair Value Measurement Using 
   Total Carrying
Value
  Quoted prices  in
active

markets
(Level 1)
   Significant  other
observable
inputs
(Level 2)
  Significant
unobservable
inputs
(Level 3)
 

Interest rate swap at December 31, 2009

  $(372,408 $—      $(372,408 $—    
                  

Interest rate swap at September 30, 2010

  $(40,273 $—      $(40,273 $—    
                  

The Company’s interest rate swap is carried at fair value measured on a recurring basis. The Company has elected to use the income approach to value the derivatives, using observable Level 2 market expectations at the measurement date and standard valuation techniques to convert future amounts to a single present amount assuming that participants are motivated, but not compelled to transact. Level 2 inputs for the swap valuations are limited to quoted prices for similar assets or liabilities in active markets (specifically futures contracts) and inputs other than quoted prices that are observable for the asset or liability (e.g., LIBOR cash and swap rates and credit risk at commonly quoted intervals as published by Bloomberg on the last day of the period for financial institutions with the same credit rating as the counterparty). Mid-market pricing is used as a practical expedient for fair value measurements. Key inputs, including the cash rates for short term, futures rates and swap rates beyond the derivative maturity are used to interpolate the spot rates at the three month rate resets specified by each swap. A credit default swap rate based on the current credit rating of the counterparty is applied to all cash flows when the swap is in an asset position. The Company uses the floating rate factor related to its variable rate debt (6.5%) to discount all cash flows when the derivative is in a liability position to reflect the potential credit risk to lenders.

8. Other Receivables

At December 31, 20092010 and September 30, 2010,March 31, 2011, insurance premiums of approximately $3.3$3.1 million and $3.9$2.4 million, respectively, were receivable from third parties related to the reinsurance activities of the Company’s two captive subsidiaries. The insurance premiums receivable is classified as “Other receivables” in the accompanying condensed consolidated balance sheets. In addition, the Company’s expected losses related to workers’ compensation and general and professional liability in excess of the Company’s liability under its associated reinsurance programs at September 30,December 31, 2010 were approximately $2.8$2.9 million, of which approximately $707,000$698,000 was classified as “Other receivables” and approximately $2.1$2.2 million was classified as “Other assets” in the accompanying condensed consolidated balance sheet. The Company’s expected losses related to workers’ compensation and general and professional liability in excess of the Company’s liability under its associated reinsurance programs at DecemberMarch 31, 20092011 were approximately $2.3$3.1 million, of which approximately $805,000$495,000 was classified as “Other receivables” and approximately $1.5$2.6 million was classified as “Other assets” in the accompanying condensed consolidated balance sheet. The Company recorded a corresponding liability, which offset these expected losses. This liability was classified as “Reinsurance liability reserve” in current liabilities and “Other long-term liabilities” in the accompanying condensed consolidated balance sheets.

The Providence Service Corporation

Notes to Unaudited Condensed Consolidated Financial Statements—(Continued)

September 30, 2010

9.8. Prepaid Expenses and Other

Prepaid expenses and other were comprised of the following:

 

  December 31,
2009
   September 30,
2010
   December 31,
2010
   March 31,
2011
 

Prepaid payroll

  $2,578,670    $2,383,786    $2,411,556    $2,717,543  

Prepaid insurance

   2,242,499     5,511,782     3,365,500     1,360,379  

Prepaid taxes

   1,576,956     2,144,728     2,889,515     2,813,742  

Prepaid rent

   743,402     855,755     828,807     729,554  

Provider advances

   83,265     314,321     279,068     201,793  

Prepaid maintenance agreements and copier leases

   634,474     693,446     707,672     726,652  

Prepaid bus tokens and passes

   1,076,377     1,009,578     992,432     1,017,017  

Prepaid commissions and brokerage fees

   608,566     581,920     523,680     354,212  

Interest receivable - certificates of deposit

   889,156     982,662     1,009,888     1,038,644  

Other

   2,006,248     2,274,942     2,470,103     2,990,061  
                

Total prepaid expenses and other

  $12,439,613    $16,752,920    $15,478,221    $13,949,597  
                

10.9. Long-Term Obligations

 

   December 31,
2009
   September 30,
2010
 

5% unsecured, subordinated note to former stockholder of acquired company, interest payable semi-annually beginning December 2005 and all unpaid principal and any accrued and unpaid interest was paid in June 2010

  $618,680    $—    

4% unsecured, subordinated note to former owner of acquired company, interest payable semi-annually beginning April 2008 with principal of $300,000 due April 2008, but withheld due to a dispute, and all remaining unpaid principal and any accrued and unpaid interest due April 2010, which was paid in April 2010

   1,800,000     —    

6.5% convertible senior subordinated notes, interest payable semi-annually beginning May 2008 with principal due May 2014

   70,000,000     70,000,000  

$30,000,000 revolving loan, LIBOR plus 6.5% (effective rate of 6.76% at September 30, 2010) through December 2012

   —       —    

$173,000,000 term loan, LIBOR plus 6.5% with principal and interest payable quarterly through December 2013

   131,794,580     115,926,474  
          
   204,213,260     185,926,474  

Less current portion

   17,480,918     17,207,836  
          
  $186,732,342    $168,718,638  
          
   December 31,
2010
   March 31,
2011
 

6.5% convertible senior subordinated notes, interest payable semi-annually beginning May 2008 with principal due May 2014

   70,000,000     70,000,000  

$30,000,000 revolving loan, LIBOR plus 6.5% (effective rate of 6.77% at December 31, 2010) that was terminated in March 2011

   —       —    

$173,000,000 term loan, LIBOR plus 6.5% with principal and interest payable quarterly that was terminated in March 2011

   112,303,772     —    

$40,000,000 revolving loan, LIBOR plus 2.75% (effective rate of 3.00% at March 31, 2011) through March 2016

   —       —    

$100,000,000 term loan, LIBOR plus 2.75% with principal and interest payable at least once every three months through March 2016

   —       100,000,000  
          
   182,303,772     170,000,000  

Less current portion

   18,113,512     16,626,000  
          
  $164,190,260    $153,374,000  
          

On January 7, 2010,March 11, 2011, the Board authorizedCompany replaced the Old Credit Facility with the Senior Credit Facility and paid all amounts due under the Old Credit Facility with cash in the amount of $12.3 million and proceeds from the Senior Credit Facility as discussed in further detail below.

On March 11, 2011, the Company entered into a voluntary prepayment onCredit Agreement, representing the Senior Credit Facility, with Bank of America, N.A., as administrative agent, swing line lender and letter of credit issuer, SunTrust Bank, as syndication agent, Bank of Arizona, Alliance Bank of Arizona and Royal Bank of Canada, as co-documentation agents, Merrill Lynch, Pierce, Fenner & Smith Incorporated and SunTrust Robinson Humphrey, Inc., as joint lead arrangers and joint book managers and other lenders party thereto (“New Credit Agreement”).

The New Credit Agreement provides the Company with the Senior Credit Facility in aggregate principal amount of $140.0 million, comprised of a $100.0 million term loan facility and a $40.0 million revolving credit facility. There is an option to increase the amount of the term loan facility and/or the revolving credit facility by an aggregate amount of up to $85.0 million as described below. The Senior

Credit Facility includes sublimits for swingline loans and letters of credit in amounts of up to $10.0 million and $25.0 million, respectively. On March 11, 2011, the Company borrowed the entire amount available under the term loan facility and used the proceeds thereof to repay amounts outstanding under the Old Credit Facility. Prospectively, the proceeds of the Senior Credit Facility may be used to (i) fund ongoing working capital requirements; (ii) make capital expenditures; (iii) repay the 6.5% convertible senior subordinate notes (“Notes”); and Guaranty(iv) other general corporate purposes.

Under the Senior Credit Facility the Company has an option to request an increase in the amount of the revolving credit facility and/or the term loan facility from time to time (on substantially the same terms as apply to the existing facilities) by an aggregate amount of up to $85.0 million with either additional commitments from lenders under the New Credit Agreement at such time or new commitments from financial institutions acceptable to the administrative agent in its reasonable discretion, so long as no default or event of default exists at the time of any such increase. The Company may not be able to access additional funds under this increase option as no lender is obligated to participate in any such increase under the Senior Credit Facility.

The Senior Credit Facility matures on March 11, 2016;provided, however that, if there are more than $25.0 million of the Company’s Notes outstanding on September 30, 2013, the Senior Credit Facility will terminate and all amounts outstanding thereunder will be due and payable in full on November 15, 2013, unless the Company has provided the administrative agent with CIT Healthcarecash collateral on or before September 30, 2013 in an amount sufficient to repay the aggregate outstanding principal amount of the Notes. In the event that there are more than $25.0 million of the Company’s Notes outstanding on September 30, 2013, the maturity date will be automatically reinstated to March 11, 2016 if: (i) we reduce the principal amount of the Notes to an aggregate amount of no more than $25.0 million on a date prior to November 15, 2013, (ii) we have availability under the revolving credit facility plus unrestricted cash in an amount at least equal to the aggregate outstanding principal amount of the Notes on such date and (iii) there is no default or event of default under the Senior Credit Facility on such date. The Company may prepay the Senior Credit Facility in whole or in part, at any time without premium or penalty, subject to reimbursement of the lenders’ breakage and redeployment costs in connection with prepayments of LIBOR loans. The unutilized portion of the commitments under the Senior Credit Facility may be irrevocably reduced or terminated by the Company at any time without penalty.

Interest on the outstanding principal amount of the loans accrues, at the Company’s election, at a per annum rate equal to the London Interbank Offering Rate, or LIBOR, plus an applicable margin or the base rate plus an applicable margin. The applicable margin ranges from 2.25% to 3.00% in the case of LIBOR loans and 1.25% to 2.00% in the case of the base rate loans, in each case, based on the Company’s consolidated leverage ratio as defined in the New Credit Agreement. Interest on the loans is payable quarterly in arrears. In addition, the Company is obligated to pay a quarterly commitment fee based on a percentage of the unused portion of each lender’s commitment under the revolving credit facility and quarterly letter of credit fees based on a percentage of the maximum amount available to be drawn under each outstanding letter of credit. The commitment fee and letter of credit fee ranges from 0.35% to 0.50% and 2.25% to 3.00%, respectively, in each case, based on the Company’s consolidated leverage ratio.

The term loan facility is subject to quarterly amortization payments, commencing on June 30, 2011, so that the following percentages of the term loan outstanding on the closing date plus the principal amount of any term loans funded pursuant to the increase option are repaid as follows: 10% in each of the first two years, 15% in each of the third and fourth years and the remaining balance in the fifth year. The Senior Credit Facility also requires the Company (subject to certain exceptions as set forth in the New Credit Agreement) to prepay the outstanding loans in an aggregate amount equal to 100% of the net cash proceeds received from certain asset dispositions, debt issuances, insurance and casualty awards and other extraordinary receipts.

The New Credit Agreement contains customary representations and warranties, affirmative and negative covenants and events of default. The negative covenants include restrictions on the Company’s ability to, among other things, incur additional indebtedness, create liens, make investments, give guarantees, pay dividends, sell assets and merge and consolidate. The Company is subject to financial covenants, including consolidated net leverage and consolidated net senior leverage covenants as well as a consolidated fixed charge covenant.

The Company’s obligations under the Senior Credit Facility are guaranteed by all of its present and future domestic subsidiaries, excluding certain domestic subsidiaries, which include its insurance captives and not-for-profit subsidiaries. The Company’s obligations under, and each guarantor’s obligations under its guaranty of the Senior Credit Facility are secured by a first priority lien on substantially all of its respective assets, including a pledge of 100% of the issued and outstanding stock of its domestic subsidiaries and 65% of the issued and outstanding stock of its first tier foreign subsidiaries. If an event of default occurs, the required lenders party thereto,may cause the administrative agent to declare all unpaid principal and any accrued and unpaid interest and all fees and expenses under the Senior Credit Facility to be immediately due and payable. All amounts outstanding under the Senior Credit Facility will automatically become due and payable upon the commencement of any bankruptcy, insolvency or similar proceedings. The New Credit Agreement also contains a cross default to any of the Company’s indebtedness having a principal amount in excess of $7.5 million.

Additionally, the Company incurred financing fees of approximately $2.6 million to refinance the Old Credit Facility and is accounting for such fees, as amended (“well as unamortized deferred financing fees related to the Old Credit Agreement”)Facility, under ASC 470-50 –Debt Modifications and Extinguishments. As both credit facilities were loan syndications, and a number of $5.0 million. The prepaymentlenders participated in both credit facilities, the Company evaluated the accounting for financing fees on a lender by lender basis. Of the total amount of unamortized deferred financing fees related to the Old Credit Facility as of March 11, 2011, approximately $1.1 million will continue to be deferred and amortized to interest expense and approximately $2.5 million was madeexpensed in the quarter ended March 31, 2011 and is included in “Loss on January 11, 2010.extinguishment of debt” in the accompanying condensed consolidated statement of income. Of the $2.6 million of fees incurred related to the Senior Credit Facility, approximately $2.2 million will be deferred and amortized to interest expense and approximately $389,000 was expensed as interest expense in the quarter ended March 31, 2011.

In April 2011, the Company repurchased approximately $6.6 million of the Notes which is included in “Current portion of long-term obligations” in the accompanying condensed consolidated balance sheet at March 31, 2011.

The carrying amount of the long-term obligations approximated its fair value at December 31, 20092010 and September 30, 2010.March 31, 2011. The fair value of the Company’s long-term obligations was estimated based on interest rates for the same or similar debt offered to the Company having same or similar remaining maturities and collateral requirements.

The Providence Service Corporation

Notes to Unaudited Condensed Consolidated Financial Statements—(Continued)

September 30, 2010

11. Interest Rate Swap

In February 2008, the Company entered into an interest rate swap to convert a portion of its floating rate long-term debt expense to fixed rate debt expense. The purpose of this instrument was to hedge the variability of the Company’s future earnings and cash flows caused by movements in interest rates applied to its floating rate long-term debt. The Company held this derivative only for the purpose of hedging such risks, not for speculation. Under the swap agreement, the Company paid 3.026% and received three-month LIBOR on a notional amount of $86.5 million through February 2010. The Company designated the interest rate swap as a cash flow hedge under ASC 815. Prior to amending the Company’s Credit Agreement, the Company anticipated that it would not be in compliance with certain financial covenants as of December 31, 2008. As a result, during the first quarter of 2009, the Company’s long-term debt was converted from a LIBOR Loan to a Base Rate Loan in accordance with the terms of the Credit Agreement beginning February 27, 2009 through April 1, 2009. The swap was de-designated and all changes in the fair value of the swap from the last effective date (January 31, 2009) were recognized in earnings. Additionally, the balance in other comprehensive loss at January 31, 2009 was recognized to income ratably through the maturity date of the swap in February 2010. On March 31, 2009, the swap was re-designated as a cash flow hedge under ASC 815 and beginning April 2, 2009 the Company’s long-term debt was converted from a Base Rate Loan to a LIBOR Loan.

Upon the expiration of the interest rate swap discussed above, the Company entered into a new interest rate swap to convert its floating rate long-term debt to fixed rate debt effective March 11, 2010. The purpose of this instrument is to hedge the variability of the Company’s future earnings and cash flows caused by movements in interest rates applied to its floating rate long-term debt. The Company holds this derivative only for the purpose of hedging such risks, not for speculation. The Company entered into the interest rate swap with a notional amount of $63.4 million maturing on December 13, 2010. Under the swap agreement, the Company receives interest equivalent to one-month LIBOR and pays a fixed rate of interest of .58% with settlement occurring monthly. The Company has designated the interest rate swap as a cash flow hedge under ASC 815. Additionally, the swap’s effectiveness is evaluated monthly and effective gains and losses are accumulated in other comprehensive loss until the hedged interest expense is accrued.

The fair value amounts in the condensed consolidated balance sheets at December 31, 2009 and September 30, 2010, related to the Company’s interest rate swap were as follows:

   Liability Derivatives 
   Balance Sheet Location   Fair Value 
       December 31, 2009   September 30, 2010 

Derivatives designated as hedging instruments under ASC 815

      

Interest rate contracts

   Interest rate swap    $372,408    $40,273  
            

Total derivatives designated as hedging instruments under ASC 815

    $372,408    $40,273  
            

Total derivatives

    $372,408    $40,273  
            

The Providence Service Corporation

Notes to Unaudited Condensed Consolidated Financial Statements—(Continued)

September 30, 2010

The derivative gains and losses in the condensed consolidated statements of income for the three and nine months ended September 30, 2009 and 2010, related to the Company’s interest rate swap were as follows:

Derivatives in ASC 815 cash flow hedging relationship

  Pretax
loss recognized
in Other
Comprehensive
Income on
effective
portion of
derivative
  Pretax loss on  effective
portion of derivative reclassified
from Accumulated Other
Comprehensive Loss into Income
  Ineffective portion of gain (loss)
on derivative recognized in
Income
 
   Amount  Location   Amount  Location   Amount 

Interest rate contract for the three months ended:

        

September 30, 2009

  $(154,713  Interest expense    $(478,915  Interest expense    $(43,759
     ��           

September 30, 2010

  $(42,037  Interest expense    $(43,130  Interest expense    $14  
                 

Interest rate contract for the nine months ended:

        

September 30, 2009

  $(220,848  Interest expense    $(1,146,249  Interest expense    $(166,602
                 

September 30, 2010

  $(147,053  Interest expense    $(387,259  Interest expense    $1,141  
                 

Derivatives not designated as hedging instruments under ASC 815

  Location of
amounts
recognized in
income on
derivative
   Amount of
loss
recognized
in income on
derivative
 

Interest rate contract for the three months ended:

    

September 30, 2009

   Interest expense    $—    
       

September 30, 2010

   Interest expense    $—    
       

Interest rate contract for the nine months ended:

    

September 30, 2009

   Interest expense    $(132,029
       

September 30, 2010

   Interest expense    $—    
       

Additional information regarding the Company’s interest rate swap is included in notes 4 and 7 above and note 13 below.

12.10. Business Segments

The Company’s operations are organized and reviewed by management along its services lines. After the consummation of the acquisition of Charter LCI Corporation, including its subsidiaries, in December 2007 (“LogistiCare”), theThe Company operates in two reportable segments: Social Services and NET Services. The Company operates these reportable segments as separate divisions and differentiates the segments based on the nature of the services they offer. The following describes each of the Company’s segments and its corporate services area.

Social Services. Social Services includes government sponsored social services consisting of home and community based counseling,services, foster care and not-for-profit management services. Through Social Services the Company provides services to a common customer group, principally individuals and families. All of the operating entities within Social Services follow similar operating procedures and methods in managing their operations and each operating entity works within a similar regulatory environment, primarily under Medicaid regulations. The Company manages the activities of Social Services by actual to budget comparisons within each operating entity rather than by comparison between entities. The Company’s budget related to Social Services is prepared on an entity-by-entity basis which represents the aggregation of individual location operating budgets within each Social Services entity and is comprised of:

 

Payer specific revenue streams based upon contracted amounts;

The Providence Service Corporation

Notes to Unaudited Condensed Consolidated Financial Statements—(Continued)

September 30, 2010

 

Payroll and related employee expenses by position corresponding to the contracted revenue streams; and

Other operating expenses such as facilities costs, employee training, mileage and communications in support of operations.

The actual operating contribution margins of the operating entities that comprise Social Services ranged from approximately 4%1.3% to 16%12.3% for the year ended December 31, 2009.2010. The Company believes that the long term operating contribution margins of the operating entities that comprise Social Services will approximate between 8% and 12% as the respective entities’ markets mature, the Company cross sells its services within markets, and standardizes its operating model among entities including acquisitions.

In evaluating the financial performance and economic characteristics of Social Services, the Company’s chief operating decision maker regularly reviews the following types of financial and non-financial information for each operating entity within Social Services:

 

Consolidated financial statements;

 

Separate condensed financial statements for each individual operating entity versus their budget;

 

Monthly non-financial statistical information;

 

Productivity reports; and

 

Payroll reports.

While the Company’s chief operating decision maker evaluates performance in comparison to budget based on the operating results of the individual operating entities within Social Services, the operating entities are aggregated into one reporting segment for financial reporting purposes because the Company believes that the operating entities exhibit similar long term financial performance. In conjunction with the financial performance trends, the Company believes the similar qualitative characteristics of the operating entities it aggregates within Social Services and budgetary constraints of the Company’s payers in each market provide a foundation to conclude that the entities that the Company aggregates within Social Services have similar economic characteristics. Thus, the Company believes the economic characteristics of its operating entities within Social Services meet the criteria for aggregation into a single reporting segment under ASC Topic 280, “Segment Reporting”.

NET Services. NET Services includesis comprised primarily of managing the delivery of non-emergency transportation services. The Company operates NET Services as a separate division of the Company with operational management and service offerings distinct from the Company’s Social Services operating segment. Financial and operating performance reporting is conducted at a contract level and reviewed weekly at both the operating entity level as well as the corporate level by the Company’s chief operating decision maker. Gross margin performance of individual contracts is consolidated under the associated operating entity and direct general and administrative expenses are allocated to the operating entity.

Corporate. Corporate includes corporate accounting and finance, information technology, business development, compliance, marketing, internal audit, employee training, legal and various other overhead costs, all of which are directly allocated to the operating segments.

Segment asset disclosures include property and equipment and other intangible assets. The accounting policies of the Company’s segments are the same as those of the consolidated Company. The Company evaluates performance based on operating income. Operating income is revenue less operating expenses (including client service expense, cost of non-emergency transportation services, general and administrative expense and depreciation and amortization) but is not affected by other income/expense or by income taxes. Other income/expense consists principally of interest expense, loss on extinguishment of debt and interest income. In calculating operating income for each segment, general and administrative expenses incurred at the corporate level are allocated to each segment based upon their relative direct expense levels excluding costs for purchased services. All intercompany transactions have been eliminated.

The Providence Service Corporation

Notes to Unaudited Condensed Consolidated Financial Statements—(Continued)

September 30, 2010

The following table sets forth certain financial information attributable to the Company’s business segments for the three and nine months ended September 30, 2009March 31, 2010 and 2010.2011. In addition, none of the segments have significant non-cash items other than depreciation, amortization and amortizationloss on extinguishment of debt in reported income.

 

   For the three months ended September 30, 2009 
   Social
Services (c)
  NET Services   Corporate (a)   Consolidated
Total
 

Revenues

  $82,184,356   $124,638,425    $—      $206,822,781  
                   

Depreciation and amortization

  $1,969,184   $1,596,427    $—      $3,565,611  
                   

Operating income

  $2,741,440   $7,050,389    $—      $9,791,829  
                   

Net interest expense (income)

  $(55,594 $5,217,164    $—      $5,161,570  
                   

Capital expenditures

  $150,700   $575,486    $107,345    $833,531  
                   
   For the three months ended September 30, 2010 
   Social
Services (c)
  NET Services   Corporate (a)   Consolidated
Total
 

Revenues

  $81,214,736   $135,936,560    $—      $217,151,296  
                   

Depreciation and amortization

  $1,556,221   $1,618,724    $—      $3,174,945  
                   

Operating income (loss)

  $(1,445,294 $10,623,211    $—      $9,177,917  
                   

Net interest expense (income)

  $(57,449 $3,928,796    $—      $3,871,347  
                   

Capital expenditures

  $164,534   $392,293    $3,617,410    $4,174,237  
                   

The Providence Service Corporation

Notes to Unaudited Condensed Consolidated Financial Statements—(Continued)

September 30, 2010

  For the nine months ended September 30, 2009   For the three months ended March 31, 2010 
  Social
Services ( c)
 NET Services   Corporate (a)(b)   Consolidated
Total
   Social
Services
 NET Services   Corporate (a)(b)   Consolidated
Total
 

Revenues

  $255,098,212   $330,268,680    $—      $585,366,892    $88,495,693   $132,463,701    $—      $220,959,394  
                              

Depreciation and amortization

  $4,949,918   $4,796,449    $—      $9,746,367    $1,516,520   $1,610,178    $—      $3,126,698  
                              

Operating income

  $19,183,029   $19,624,361    $—      $38,807,390    $4,591,335   $15,321,444    $—      $19,912,779  
                              

Net interest expense (income)

  $(131,239 $15,826,552    $—      $15,695,313    $(52,726 $4,355,768    $—      $4,303,042  
                              

Total assets

  $150,498,103   $220,012,762    $24,514,635    $395,025,500    $150,197,184   $213,705,746    $29,739,530    $393,642,460  
                              

Capital expenditures

  $992,314   $1,282,158    $516,209    $2,790,681    $679,577   $937,230    $906,748    $2,523,555  
                              
  For the nine months ended September 30, 2010   For the three months ended March 31, 2011 
  Social
Services ( c)
 NET Services   Corporate (a)(b)   Consolidated
Total
   Social
Services
 NET Services   Corporate (a)(b)   Consolidated
Total
 

Revenues

  $258,917,623   $401,513,512    $—      $660,431,135    $88,840,480   $138,965,856    $—      $227,806,336  
                              

Depreciation and amortization

  $4,583,704   $4,844,314    $—      $9,428,018    $1,641,277   $1,607,801    $—      $3,249,078  
                              

Operating income

  $7,482,077   $38,597,341    $—      $46,079,418    $4,928,345   $8,782,799    $—      $13,711,144  
                              

Net interest expense (income)

  $(136,373 $12,322,524    $—      $12,186,151    $198,044   $3,474,424    $—      $3,672,468  
                              

Loss on extinguishment of debt

  $1,857,029   $606,453    $—      $2,463,482  
               

Total assets

  $152,563,758   $205,856,237    $39,626,634    $398,046,629    $148,151,871   $204,775,097    $33,966,976    $386,893,944  
                              

Capital expenditures

  $1,144,189   $2,157,869    $5,115,206    $8,417,264    $389,995   $401,970    $1,026,440    $1,818,405  
                              

 

(a)Corporate costs have been allocated to the Social Services and NET Services operating segments.
(b)Corporate assets as of September 30, 2009March 31, 2010 and 20102011 include cash totaling approximately $21.6$25.9 million and $32.3$25.3 million, prepaid expenses totaling approximately $796,000$956,000 and $900,000,$847,000, property and equipment totaling approximately $1.6$2.1 million and $6.0$7.0 million, and other assets of approximately $476,000$760,000 and $431,000,$835,000, respectively.
(c)Excludes intersegment revenues of approximately $137,000 and $381,000 for the three months ended September 30, 2009 and 2010, respectively, and $182,000 and $671,000 for the nine months ended September 30, 2009 and 2010, respectively, that have been eliminated in consolidation.

13.11. Stockholders’ Equity and Other Comprehensive Income

The Company’s second amended and restated certificate of incorporation provides that the Company’s authorized capital stock consists of 40,000,000 shares of common stock, $0.001 par value per share, and 10,000,000 shares of preferred stock, $0.001 par value per share.

During the ninethree months ended September 30, 2010,March 31, 2011, the Company granted options to purchase an aggregate of 437,711100,500 shares of the Company’s common stock under its 2006 Plan at exercise prices equal to the market value of the Company’s common stock on the date of grant. The options were granted to the non-employee members of its board of directors, executive officers and certain key employees. The options vest in equal installments at various times over the next three years and have a term of ten years. The weighted-average fair value of the options granted during the ninethree months ended September 30, 2010March 31, 2011 totaled $12.23$10.75 per share.

The Providence Service Corporation

Notes to Unaudited Condensed Consolidated Financial Statements—(Continued)

September 30, 2010

The Company granted a total of 74,10173,500 shares of restricted stock to certainits executive officers and non-employee directors of the Company during the nine months ended September 30, 2010.on March 14, 2011. These awards vest in three equal annual installments at various times overon the next three years.first, second and third anniversaries of the date of grant. The weighted-average fair value of the restricted stock awards granted during the nine months ended September 30, 2010on March 14, 2011 totaled $16.88$14.72 per share.

The Company issued 666 shares of its common stock to its employees upon the vesting of certain restricted stock awards granted in 2009 under the Company’s 2006 Plan.

At December 31, 20092010 and September 30, 2010,March 31, 2011, there were 13,521,95913,580,385 and 13,565,15313,580,813 shares of the Company’s common stock outstanding, respectively, (including 619,768 treasury shares at December 31, 20092010 and September 30, 2010)March 31, 2011) and no shares of preferred stock outstanding.

Other comprehensive income included foreign currency translation adjustments which amounted to a gain of approximately $245,000$361,000 for the ninethree months ended September 30, 2010. In addition, other comprehensive income included an aggregate gain of approximately $161,000, net of tax, which resulted from the accounting for the Company’s interest rate swaps for the nine months ended September 30, 2010.March 31, 2011.

The components of comprehensive income, net of taxes, for the three and nine months ended September 30, 2009March 31, 2010 and 20102011 were as follows:

 

  Three months ended
September 30,
   Nine months ended
September 30,
   Three months ended
March 31,
 
  2009   2010   2009   2010   2010   2011 

Net income

  $4,447,924    $2,907,617    $15,574,914    $19,291,481    $9,107,096    $4,469,261  
                

Other comprehensive income:

            

Change related to derivative, net of income tax (A)

   192,709     503     552,548     161,224     128,881     —    

Foreign currency translation adjustments

   869,848     242,030     1,518,689     244,967     387,754     360,831  
                        

Total other comprehensive income

   1,062,557     242,533     2,071,237     406,191     516,635     360,831  
                        

Total comprehensive income

  $5,510,481    $3,150,150    $17,646,151    $19,697,672    $9,623,731    $4,830,092  
                        

 

(A)For the three months ended September 30, 2009 andMarch 31, 2010, the change in fair value of the interest rate swap was net of tax of approximately $131,000 and $1,000, respectively. For the nine months ended September 30, 2009 and 2010, the change in fair value of the interest rate swap was net of tax of approximately $373,000 and $79,000, respectively.$58,000.

The Providence Service Corporation

Notes to Unaudited Condensed Consolidated Financial Statements—(Continued)

September 30, 2010

The following table reflects changes in common stock, additional paid-in capital and accumulated other comprehensive loss for the ninethree months ended September 30, 2010:March 31, 2011:

 

   Common Stock   Additional
Paid-In
Capital
  Accumulated
Other
Comprehensive
Loss
 
   Shares   Amount    

Balance at December 31, 2009

   13,521,959    $13,522    $170,551,301   $(1,675,572

Stock-based compensation

   —       —       1,036,753    —    

Exercise of employee stock options, including net tax shortfall of $179,591

   42,528     42     131,980    —    

Restricted stock issued

   666     1     (1  —    

Change in fair value of derivative and impact of de-designation, net of income tax of $78,981

   —       —       —      161,224  

Foreign currency translation adjustments

   —       —       —      244,967  
                   

Balance at September 30, 2010

   13,565,153    $13,565    $171,720,033   $(1,269,381
                   

   Common Stock   Additional
Paid-In

Capital
  Accumulated
Other
Comprehensive

Loss
 
      
      
   Shares   Amount    

Balance at December 31, 2010

   13,580,385    $13,580    $172,540,912   $(880,814

Stock-based compensation

   —       —       690,231    —    

Exercise of employee stock options, including net tax shortfall of $72,988

   428     1     (70,983  —    

Foreign currency translation adjustments

   —       —       —      360,831  
                   

Balance at March 31, 2011

   13,580,813    $13,581    $173,160,160   $(519,983
                   

14.12. Performance Restricted Stock Units

On March 14, 2011, the Company granted 122,144 performance restricted stock units (“PRSUs”) to its executive officers that may be settled in cash. The number of PRSUs eligible to be settled in cash will be based on the achievement of return on equity (determined by the quotient resulting from dividing the Company’s consolidated net income by its stockholders’ equity) (“ROE”), and will not be determinable until March 1, 2012 or soon thereafter, but in no event later than March 15, 2012 (“Settlement Date”) when the Compensation Committee of the Company’s Board of Directors will certify the ROE level achieved for 2011. The payout percentages for the ROE target levels are as follows:

50% of the PRSUs will be awarded if the Company achieves an ROE equal to or greater than 14%; and,

100% of the PRSUs will be awarded if the Company achieves an ROE equal to or greater than 18%.

If the Company’s actual ROE falls between the 14% and 18% levels, the payout amount will be determined by linear interpolation on the Settlement Date.

If the payout level is achieved, then the amount of the award will be determined by multiplying the number of PRSUs corresponding to the ROE level achieved by the fair market value (at closing market price) of the Company’s common stock on the Settlement Date. Payment of the award will be equally divided into three tranches corresponding to the required vesting period where the first tranche will be paid on the Settlement Date and the remaining tranches will be paid to vested participants on or between March 1 and March 15, 2013 and 2014, respectively. Vesting criteria for PRSU awards require employment with our company throughout 2011 as well as achievement of the performance goal, and employment up through each applicable service vesting date which will be December 31, 2011, 2012 and 2013 for each of the three respective tranches.

The Company applies a graded vesting expense methodology when accounting for the PRSUs and the fair value of the liability is remeasured at the end of each reporting period through the expected cash settlement. Compensation expense associated with the PRSUs is based upon the closing market price of the Company’s common stock on the measurement date and the number of units expected to be earned after assessing the probability that certain performance criteria will be met and the associated targeted payout level that is forecasted will be achieved, net of estimated forfeitures. Cumulative adjustments are recorded each quarter to reflect changes in the stock price and estimated outcome of the performance-related conditions until the date results are determined and settled. Compensation expense of approximately $280,000 was recorded by the Company for the three months ended March 31, 2011 related to the PRSUs.

13. Earnings Per Share

The following table details the computation of basic and diluted earnings per share:

 

   Three months ended
September 30,
   Nine months ended
September 30,
 
   2009   2010   2009   2010 

Numerator:

        

Net income, basic

  $4,447,924    $2,907,617    $15,574,914    $19,291,481  

Effect of interest related to the convertible debt

   —       —       —       2,206,503  
                    

Net income available to common stockholders, diluted

  $4,447,924    $2,907,617    $15,574,914    $21,497,984  

Denominator:

        

Denominator for basic earnings per share — weighted-average shares

   13,132,920     13,203,651     13,122,827     13,187,811  

Effect of dilutive securities:

        

Common stock options and restricted stock awards

   85,508     77,354     76,671     87,363  

Notes

   —       —       —       1,678,740  
                    

Denominator for diluted earnings per share — adjusted weighted-average shares assumed conversion

   13,218,428     13,281,005     13,199,498     14,953,914  
                    

Basic earnings per share

  $0.34    $0.22    $1.19    $1.46  
                    

Diluted earnings per share

  $0.34    $0.22    $1.18    $1.44  
                    

The Providence Service Corporation
   Three months ended
March 31,
 
   2010   2011 

Numerator:

    

Net income, basic

  $9,107,096    $4,469,261  

Effect of interest related to the convertible debt

   735,501     —    
          

Net income available to common stockholders, diluted

  $9,842,597    $4,469,261  

Denominator:

    

Denominator for basic earnings per share — weighted-average shares

   13,166,784     13,222,566  

Effect of dilutive securities:

    

Common stock options and restricted stock awards

   90,764     97,877  

Notes

   1,678,740     —    
          

Denominator for diluted earnings per share — adjusted weighted-average shares assumed conversion

   14,936,288     13,320,443  
          

Basic earnings per share

  $0.69    $0.34  
          

Diluted earnings per share

  $0.66    $0.34  
          

Notes to Unaudited Condensed Consolidated Financial Statements—(Continued)

September 30, 2010

The effect of issuing 1,678,740 shares of common stock on an assumed conversion basis related to the Company’s 6.5% Convertible Senior Subordinated Notes due 2014 (the “Notes”) was included in the computation of diluted earnings per share for the ninethree months ended September 30,March 31, 2010 as they have a dilutive effect. In addition, the effect of issuing 1,678,740 shares of common stock on an assumed conversion basis related to the Notes was not included in the computation of diluted earnings per share for the three and nine months ended September 30, 2009 and the three months ended September 30, 2010March 31, 2011 as it would have been antidilutive. For the ninethree months ended September 30, 2009March 31, 2010 and 2010,2011, employee stock options to purchase zero830 and 1,4521,133 shares of common stock, respectively, were not included in the computation of diluted earnings per shares as the exercise price of these options was greater than the average fair value of the common stock for the period and, therefore, the effect of these options would have been antidilutive.

15.14. Income Taxes

The Company’s effective tax rate from continuing operations for the three and nine months ended September 30,March 31, 2010 and 2011 was 45.2%41.7% and 43.1%41.0%, respectively. For the three and nine months ended September 30,March 31, 2010 and 2011, the Company’s effective tax rate was higher than the United States federal statutory rate of 35.0% primarily due to state and city income taxes and changes in the valuation allowance related to state net operating loss carryforwards.

The Company’s effective tax rate from continuing operations for the three and nine months ended September 30, 2009 was 3.9% and 32.6%, respectively. For the three and nine months ended September 30, 2009, the Company’s effective tax rate was lower than the United States federal statutory rate of 35.0% due primarily to total tax benefits of $1.4 million recognized during the three months ended September 30, 2009 related to the true-up of the Company’s tax provision from the filing of its 2008 United States federal and state tax returns, partially offset by state income taxes, net of federal benefit and other non-deductible expenses. The $1.4 million true up was primarily attributable to a change in the Company’s blended state tax rate, a deduction for state taxes on the federal return, and a true up of state net operating losses.taxes.

16.15. Commitments and Contingencies

The Company is involved in various claims and legal actions arising in the ordinary course of business. In the opinion of management, the ultimate disposition of these matters will not have a material adverse effect on the Company’s consolidated financial position, results of operations, or liquidity.

The Company has two deferred compensation plans for management and highly compensated employees. These deferred compensation plans are unfunded; therefore, benefits are paid from the general assets of the Company. The total of participant deferrals, which is reflected in “Other long-term liabilities” in the accompanying condensed consolidated balance sheets, was approximately $457,000$655,000 and $564,000$723,000 at December 31, 20092010 and September 30, 2010,March 31, 2011, respectively.

The Company may be obligated to pay an amount up to $650,000 to the sellers under an earn out provision pursuant to a formula specified in an asset purchase agreement dated July 1, 2009 by which the Company acquired certain assets of an entity located in California. The earn out payment as such term is defined in the asset purchase agreement, if earned, will be paid in cash. The earn out period ends on December 31, 2013. If the contingency is resolved in accordance with the related provisions of the asset purchase agreement and the additional consideration becomes distributable, the Company will record the fair value of the consideration issued as an additional cost to acquire the associated assets, which will be charged to earnings.

The Providence Service Corporation

Notes to Unaudited Condensed Consolidated Financial Statements—(Continued)

September 30, 2010

17.16. Transactions with Related Parties

Upon the Company’s acquisition of Maple Services, LLC in August 2005, Mr. McCusker, the Company’s chief executive officer, Mr. Deitch, the Company’s chief financial officer, and Mr. Norris, the Company’s chief operating officer, became members of the board of directors of the not-for-profit organization (Maple Star Colorado, Inc.) formerly managed by Maple Services, LLC. Maple Star Colorado, Inc. is a non-profit member organization governed by its board of directors and the state laws of Colorado in which it is incorporated. Maple Star Colorado, Inc. is not a federally tax exempt organization and neither the Internal Revenue Service rules governing IRC Section 501(c)(3) exempt organizations, nor any other IRC sections applicable to tax exempt organizations, apply to this organization. The Company provided management services to Maple Star Colorado, Inc. under a management agreement for consideration in the amount of approximately $225,000$71,000 and $208,000$61,000 for the ninethree months ended September 30, 2009March 31, 2010 and 2010,2011, respectively. Amounts due to the Company from Maple Star Colorado, Inc. for management services provided to it by the Company at December 31, 20092010 and September 30, 2010March 31, 2011 were approximately $281,000$237,000 and $245,000,$253,000, respectively.

The Company operates a call center in Phoenix, Arizona. The building in which the call center is usinglocated is currently leased by the Company from VWP McDowell, LLC (“McDowell”) under a twin propeller KingAir airplane operated by Las Montanas Aviation, LLC for approved business travel purposes on anfive year lease that expires in 2014. Under the lease agreement, as needed basis subject toamended, the Company may terminate the lease

after the first 36 months of the lease term with a joint operating agreementsix month prior written notice. Certain members of Mr. Schwarz’s (the chief executive officer of a wholly-owned subsidiary) immediate family have partial ownership interest in McDowell. In the aggregate these family members own approximately 13% interest in McDowell directly and regulated by Federal Aviation Administration Code of Federal Regulations 91:501. Las Montanas Aviation, LLC is owned by Mr. McCusker. The Company currently paysindirectly through a flat fee of $9,000 per month plus incidental costs such as fuel and landing fees.trust. For the ninethree months ended September 30, 2009March 31, 2010 and 2010,2011, the Company expensed amounts relatedapproximately $106,000 and $99,000, respectively, in lease payments to Las Montanas Aviation, LLC ofMcDowell. Future minimum lease payments due under the amended lease total approximately $100,000 and $82,000, respectively, for use of the airplane for business travel purposes. The plane is available for use related to the Company’s business only when commercial flights are not practical.$1.5 million at March 31, 2011.

Item 2.Management’s Discussion and Analysis of Financial Condition and Results of Operations.

The following discussion should be read in conjunction with our condensed consolidated financial statements and accompanying notes for the three and nine months ended September 30, 2009March 31, 2010 and 20102011 as well as our consolidated financial statements and accompanying notes and management’s discussion and analysis of financial condition and results of operations included in our Form 10-K for the year ended December 31, 2009.2010. For purposes of “Management’s Discussion and Analysis of Financial Condition and Results of Operations”, references to Q3Q1 2011 and Q1 2010 and Q3 2009 mean the three months ended September 30, 2010March 31, 2011 and three months ended September 30, 2009, respectively. In addition, references to YTDMarch 31, 2010, and YTD 2009 mean the nine months ended September 30, 2010 and nine months ended September 30, 2009, respectively.

Overview of our business

We provide government sponsored social services directly and through not-for-profit social services organizations whose operations we manage, and we arrange for and manage non-emergency transportation services. As a result of and in response to the large and growing population of eligible beneficiaries of government sponsored social services and non-emergency transportation services, increasing pressure on governments to control costs and increasing acceptance of privatized social services, we have grown both organically and by consummating strategic acquisitions.

We believe our business model of not owning beds or fleets of vehicles enables us to be nimble in the face of recent uncertain market conditions. We are focused on legislative trends both at the federal and state levels as the federal government has enacted healthcare reform legislation. We believe that the passage of healthcare reform legislation in the first quarter of 2010 could accelerate the demand for our services. In addition, we appointed a chief strategy officer in February 2010, who will be responsible for identifying new markets and new opportunities, develop and execute business and marketing plans and assist our field offices in initiating strategies designed to align local operations with developing payer funding initiatives.

While we believe we are well positioned to benefit from recent healthcare reform legislation and to offer our services to a growing population of individuals eligible to receive our services, there can be no assurances that programs under which we provide our services will receive continued or increased funding. Additionally, there can be no assurance of when the legislation will be implemented or when, and if, we will see any positive impact.

We have completed our 2010-2011 contract renewal cycle with the exception of a few upcoming request for proposals that have due dates not in line with fiscal year ends as well as other contracts related to our seasonal school based business that do not renew on July 1. Allall but one of our social services contracts have beenrenewing. These contracts renewed with relatively stable rates overall and we anticipate increases in volume. In addition, all but one of our non-emergency transportation management services contracts have been renewed. We anticipate that theThe impact of loss of the contracts not renewed for the year ending December 31, 2010 will be2010-2011 contract cycle was partially offset by new contract wins in other markets, volume increases and better than expected historical performance aided by continued strong federal support for Medicaid and referral patterns that we believe favor our home and community based alternatives. In addition, with respect to the non-emergency transportation management services contract not renewed in 2010, we protestedfiled suit against the State of Missouri protesting the process under which this contract was rebid. On April 19, 2011, we entered into a settlement agreement with the State of Missouri whereby we have the right to obtain a rebid and filed a Petition for Review of Agency Action and for Declaratory and Injunctive Reliefthe non-emergency transportation management services contract noted above if the rates paid by Missouri to the contractor under such contract exceed the rates set forth in the Circuit Courtsettlement agreement. In conjunction with the settlement, the lawsuit was dismissed.

While we believe we are positioned to potentially benefit from recent trends that favor our in-home provision of Cole County Missouri wheresocial services, we believe our request for a Temporary Restraining Order was denied. The case is still pending.business model allows us to make adjustments to help mitigate in part state budget pressures and system reforms that could challenge our overall profit margins.

As of September 30, 2010,March 31, 2011, we provided social services directly to over 54,000nearly 60,000 clients, and had approximately 8.49.6 million individuals eligible to receive services under our non-emergency transportation services contracts. We provided services to these clients from over 300 locations in 42 states, the District of Columbia and British Columbia.

Our working capital requirements are primarily funded by cash from operations and borrowings from our credit facility, which provides funding for general corporate purposes and acquisitions. We remain focused on reducing our debt and in January 2010March 2011 we prepaid $5.0 million ofreplaced our term loan debt under thethen existing credit and guarantyfacility with a new credit agreement as amended, as more fully describeddiscussed in further detail below under the heading entitled “LiquidityLiquidity and capital resources.”resources—Obligations and commitments. Additionally, subsequent to March 31, 2011, we repurchased approximately $6.6 million principal amount of our convertible senior subordinated notes with cash.

Critical accounting estimates

In preparing our financial statements in accordance with accounting principles generally accepted in the United States, or GAAP, we are required to make estimates and judgments that affect the amounts reflected in our financial statements. We base our estimates on historical experience and on various other assumptions we believe to be reasonable under the circumstances. However, actual results may differ from these estimates under different assumptions or conditions.

Critical accounting policies are those policies most important to the portrayal of our financial condition and results of operations. These policies require our most difficult, subjective or complex judgments, often employing the use of estimates about the effect of matters inherently uncertain. Our most critical accounting policies pertain to revenue recognition, accounts receivable and allowance for doubtful accounts, accounting for business combinations, goodwill and other intangible assets, accrued transportation costs, accounting for management agreement relationships, loss reserves for certain reinsurance and self-funded insurance programs, stock-based compensation, foreign currency translation derivative instruments and hedging activities and income taxes.

As of September 30, 2010,March 31, 2011, there has been no change in our accounting policies or the underlying assumptions or methodology used to fairly present our financial position, results of operations and cash flows for the periods covered by this report. In addition, no triggering events have come to our attention pursuant to our review of goodwill and long-lived assets that would indicate impairment of these assets as of September 30, 2010.March 31, 2011.

For further discussion of our critical accounting policies see management’s discussion and analysis of financial condition and results of operations contained in our Form 10-K for the year ended December 31, 2009.2010.

Results of operations

Segment reporting. Our financial operating results are organized and reviewed by our chief operating decision maker along our service lines in two reportable segments (i.e., Social Services and NET Services). We operate these reportable segments as separate divisions and differentiate the segments based on the nature of the services they offer. The following describes each of our segments.

Social Services

Social Services includes government sponsored social services consisting of home and community based counseling,services, foster care and not-for-profit management services. Our operating entities within Social Services provide services to a common customer group, principally individuals and families. All of our operating entities within Social Services follow similar operating procedures and methods in managing their operations and each operating entity works within a similar regulatory environment, primarily under Medicaid regulations. We manage our operating activities within Social Services by actual to budget comparisons within each operating entity rather than by comparison between entities.

The actual operating contribution margins of the operating entities that comprise Social Services ranged from approximately 4%1.3% to 16%12.3% for the year ended December 31, 2009.2010. We believe that the long term operating contribution margins of our operating entities that comprise Social Services will approximate between 8% and 12% as the respective entities’ markets mature, we cross sell our services within markets, and standardize our operating model among entities including acquisitions.

Our chief operating decision maker regularly reviews financial and non-financial information for each individual entity within Social Services. While financial performance in comparison to budget is evaluated on an entity-by-entity basis, our operating entities comprising Social Services are aggregated into one reporting segment for financial reporting purposes because we believe that the operating entities exhibit similar long term financial performance. In addition, our revenues, costs and contribution margins are not significantly affected by allocating more or less resources to individual operating entities within Social Services because the economic characteristics of our business are substantially dependent upon individualized market demographics which affect the amount and type of services in demand as well as our cost structure (primarily payroll and related costs) and contract rates with payers. In conjunction with the financial performance trends, we believe the similar qualitative characteristics of the operating entities we aggregate within Social Services and budgetary constraints of our payers in each market provide a foundation to conclude that the entities that we aggregate within Social Services have similar economic characteristics. Thus, we believe the economic characteristics of our operating entities within Social Services meet the criteria for aggregation into a single reporting segment under Financial Accounting Standards Board, or FASB,Accounting Standards Codification, or ASC, Topic 280-Segment Reporting.

NET Services

NET Services includesis primarily comprised of managing the delivery of non-emergency transportation services. We operate NET Services as a separate division with operational management and service offerings distinct from our Social Services operating segment. Financial and operating performance reporting is conducted at a contract level and reviewed weekly at both the operating entity level as well as the corporate level by our chief operating decision maker. Gross margin performance of individual contracts is consolidated under the associated operating entity and direct general and administrative expenses are allocated to the operating entity.

Consolidated Results

The following table sets forth the percentage of consolidated total revenues represented by items in our condensed consolidated statements of operationsincome for the periods presented:

 

  Three months ended
September 30,
 Nine months ended
September 30,
   Three months ended
March 31,
 
  2009 2010 2009 2010   2010 2011 

Revenues:

        

Home and community based services

   33.5  31.8  37.0  33.6   34.6  33.9

Foster care services

   4.4    4.1    4.7    4.1     3.9    3.6  

Management fees

   1.8    1.5    1.9    1.5     1.5    1.5  

Non-emergency transportation services

   60.3    62.6    56.4    60.8     60.0    61.0  
                    

Total revenues

   100.0    100.0    100.0    100.0     100.0    100.0  

Operating expenses:

        

Client service expense

   33.1    32.9    35.0    33.2     33.3    32.0  

Cost of non-emergency transportation services

   55.1    55.8    51.0    53.2     51.4    55.4  

General and administrative expense

   5.4    5.6    5.7    5.3     4.9    5.2  

Depreciation and amortization

   1.7    1.5    1.7    1.4     1.4    1.4  
                    

Total operating expenses

   95.3    95.8    93.4    93.1     91.0    94.0  
                    

Operating income

   4.7    4.2    6.6    6.9     9.0    6.0  

Non-operating expense (income):

        

Interest expense (income), net

   2.5    1.8    2.6    1.8     1.9    1.6  

Loss on extinguishment of debt

   —      1.1  
                    

Income before income taxes

   2.2    2.4    4.0    5.1     7.1    3.3  

Provision for income taxes

   0.1    1.1    1.3    2.2     3.0    1.3  
                    

Net income

   2.1  1.3  2.7  2.9   4.1  2.0
                    

Overview of our results of operations for YTD 2010Q1 2011

Our financial results for YTD 2010Q1 2011 as compared to YTD 2009Q1 2010 were favorably impacted by continued increases in Medicaid enrollment, our preferred provider status we enjoy in many of our markets, effective cost management and relatively stable rates overall. We believe the trend away from the more expensive out of home providers in favor of home and community based delivery systems like ours will continue.

Our non-emergency transportation servicesNET Services revenue for YTD 2010Q1 2011 as compared to YTD 2009Q1 2010 was favorably impacted by a new Michigan contract effective January 1, 2011, as well as the ramp upexpansion of significant contracts awardedcurrent business in our New Jersey and Arkansas markets, along with the expansion of our California ambulance commercial and managed care lines of business. We also incurred additional operating expenses such as staffing and implementation cost related to these market expansions. Furthermore, while our NET Services operating segment during 2009, continued membership increases related torevenue was favorably impacted by new contracts and expansion into new and existing contracts, as well as expansion into commercial ambulance management services with some of the existing entities with whichmarkets, we contract for services. In addition, lower than anticipated utilization rates for ourincurred additional NET Services continued focus on reducing unit cost through lower cost transportation alternatives and our continued successexpenses, primarily in gaining operating efficiencies by leveraging existing infrastructure and back-office supportNew Jersey, due to provide services under new contractshigher utilization incurred in the additional counties relative to the already established per member per month reimbursement. This resulted in improvedlower operating margin for YTD 2010income in Q1 2011 as compared to YTD 2009.

InQ1 2010. We anticipate that we will continue to experience higher utilization related to our expanded business in New Jersey during the first quarterhalf of 2010,2011 relative to the same prior year period. Effective July 1, 2011, our rates will be adjusted to account for the higher expense in New Jersey, improving the situation in the second half of the year.

Additionally, on March 11, 2011, we began phasing outrefinanced our credit facility with a new senior secured credit facility in an aggregate principal amount of $140.0 million. Interest accrues on the wage freeze that was in effect during 2009. We are providing our employees with wage increasesoutstanding principal amount of the loans at a rate per annum of LIBOR plus an applicable margin, which ranges from 2.25% to 3.00% and is payable at least once every three months based on our compensation policy which will result in increased payroll expense for 2010 in comparisonconsolidated leverage ratio. At our election, interest can accrue at an alternative base rate plus an applicable margin ranging from 1.25% to 2009.2.00%.

Q1 2011 compared to Q1 2010

Q3 2010 compared to Q3 2009Revenues

Revenues

  Three Months Ended
September 30,
   Percent
change
   Three Months Ended
March 31,
   Percent 
  2009   2010     2010   2011   change 

Home and community based services

  $69,332,645    $69,044,692     -0.4  $76,465,480    $77,244,287     1.0

Foster care services

   9,161,992     8,830,292     -3.6   8,735,268     8,251,253     -5.5

Management fees

   3,689,719     3,339,752     -9.5   3,294,945     3,344,940     1.5

Non-emergency transportation services

   124,638,425     135,936,560     9.1   132,463,701     138,965,856     4.9
                    

Total revenues

  $206,822,781    $217,151,296     5.0  $220,959,394    $227,806,336     3.1
                    

Home and community based services. In total, our home and community based services revenue remained relatively consistent between Q3 2009Q1 2010 and Q3 2010. InQ1 2011. For Q1 2011, our revenues were favorably impacted by increased census in certain locations, wefavorable weather experienced in Q1 2011 as compared to Q1 2010 in our Eastern division and expansion of existing contracts and other markets. This increase in revenue growth due to additional client volume from contracts that began subsequent to September 30, 2009 and increases in contract rate amounts; however, this growth was partially offset by ratethe impact of state budget constraints in Nevada totaling a decrease of approximately $1.1 million in revenue and service authorization reductions under various other contracts.decreases in cost reimbursements in Michigan, totaling approximately $1.2 million, that were attributable to contract start-up costs during Q1 2010.

Foster care services. Our foster care services revenue remained relatively consistent between Q3 2009declined from Q1 2010 to Q1 2011 primarily as a result of clients being referred into lower levels of foster care services, earlier discharges and Q3[referrals to alternative home and community based services], as appropriate, in the Tennessee market where clients who formerly received foster care services now receive our home and community based services. Declines in service utilization in other markets due to an emphasis on cost containment in those markets also contributed to decreased foster care services revenue for Q1 2011 as compared to Q1 2010.

Management fees. RevenueFees for entities we manage but do not consolidate for financial reporting purposes (managed entity revenue)management services provided to certain not-for-profit organizations under management services agreements remained relatively consistent at $52.6 millionconstant for Q3 2010Q1 2011 as compared to $52.4 million for Q3 2009. The decrease in management fees for Q3 2010 as compared to Q3 2009 was primarily attributable to one of our managed entities disposing of assets resulting in less revenue earned by the entity. Our management fees are based on the managed entity’s revenue and resulted in a decrease in our management fees.Q1 2010.

Non-emergency transportation services. The increase in non-emergency transportation servicesNET Services revenue was due to additional membership related to existing andcontracts, a new contracts,contract in Michigan effective January 1, 2011, geographical expansion in certain states including New Jersey and Arkansas, as well as expansion intoof our commercial ambulance management services with some of the existing entities with which we contract for services in California. A significant portion of this revenue was generated under capitated contracts where we assumed the responsibility of meeting the transportation needs of a specific geographic population. Due to the fixed revenue stream and variable expense structure of our NET Services operating segment, expenses related to this segment vary with seasonal fluctuations. We expect our operating results will continuously fluctuate on a quarterly basis.

Operating expenses

Client service expense.Client service expense included the following for Q3 2009Q1 2010 and Q3 2010:Q1 2011:

 

  Three months ended
September 30,
   Percent
change
   Three months ended
March 31,
   Percent 
  2009   2010     2010   2011   change 

Payroll and related costs

  $47,459,997    $50,184,261     5.7  $53,671,267    $54,423,572     1.4

Purchased services

   8,973,950     8,630,510     -3.8   8,609,934     8,515,045     -1.1

Other operating expenses

   11,867,908     12,621,664     6.4   11,362,280     9,700,605     -14.6

Stock-based compensation

   108,020     110,416     2.2   930     174,692    
                    

Total client service expense

  $68,409,875    $71,546,851     4.6  $73,644,411    $72,813,914     -1.1
                    

Payroll and related costs.Our payroll and related costs increased for Q3remained relatively consistent from Q1 2010 as compared to Q3 2009 as we rescinded the wage freeze that was initiated for 2009 and added new employees.Q1 2011. As a percentage of revenue, excluding NET Services revenue, payroll and related costs increased from 57.7%60.6% for Q3 2009Q1 2010 to 61.8%61.3% for Q3 2010.Q1 2011.

Purchased services.We subcontract with a network of providers for a portion of the workforce development services we provide throughout British Columbia. In addition, we incur a variety of other support service expenses in the normal course of business. Thebusiness including foster parent payments, pharmacy payments and out-of-home placements. Purchased services remained relatively consistent from Q1 2010 to Q1 2011. Included in Q1 2011 were increased costs related to other support services offset by a decrease in purchasedfoster parent payments, consistent with the decrease in foster care service revenue, and decreased workforce development services for Q3 2010 as compared to Q3 2009 was primarily related to our workforce developmentQ1 2010. As a result, purchased services, in British Columbia due to our decreased use of reimbursed third-party services. Asas a percentage of revenue, excluding NET Services revenue, purchased services decreased slightly from 10.9%9.7% for Q3 2009Q1 2010 to 10.6%9.6% for the Q3 2010.Q1 2011.

Other operating expenses. For Q3Included in Q1 2010 other operating expenses increased over Q3 2009. This increase was primarily due to an increasea reserve for receivables that remained uncollected beyond 365 days at that time resulting in expenses of approximately $1.4a $1.2 million resulting from the reclassification of expenses related to activities of one of our captive insurance subsidiaries from general and administrative expense to client service expense in 2010. This increase was partially offset by a decrease in bad debt expense from Q1 2010 to Q1 2011, as a similar level of approximately $940,000. Asreserve was not required for Q1 2011. This resulted in a decline in other operating expenses, as a percentage of revenue, excluding NET Services revenue, other operating expenses increased from 14.4%12.8% for Q3 2009Q1 2010 to 15.5%10.9% for Q3 2010.Q1 2011.

Stock-based compensation. Stock-based compensation of approximately $108,000$900 and $110,000$126,000 for Q3 2009Q1 2010 and Q3 2010,Q1 2011, respectively, represents the amortization of the fair value of stock options and restricted stock awarded to key employees since January 1, 2009 under our 2006 Long-Term Incentive Plan, or 2006 Plan. In addition, stock-based compensation expense of approximately $49,000 for Q1 2011 was attributable to performance restricted stock units granted to an executive officer during Q1 2011.

Cost of non-emergency transportation services.

 

  Three months ended September 30,   Percent
Change
   Three months ended
March 31,
   Percent 
  2009   2010     2010   2011   Change 

Payroll and related costs

  $14,243,572    $13,419,047     -5.8  $12,821,555    $13,827,401     7.8

Purchased services

   94,485,976     101,247,430     7.2   95,764,377     106,208,342     10.9

Other operating expenses

   5,118,372     6,191,794     21.0   4,794,110     5,811,919     21.2

Stock-based compensation

   —       221,245       107,613     260,757     142.3
                    

Total cost of non-emergency transportation services

  $113,847,920    $121,079,516     6.4  $113,487,655    $126,108,419     11.1
                    

Payroll and related costs.costs. The net decreaseincrease in payroll and related costs of our NET Services operating segment for Q3 2010Q1 2011 as compared to Q3 2009Q1 2010 was due to additional staff hired in relation to a new Michigan contract effective January 1, 2011, as well as the eliminationexpansion of key executive positions, which was offset byour existing business in the eliminationNew Jersey and Arkansas markets, along with additional staffing needed for expansion of the wage freeze that was initiated for 2009.California ambulance commercial and managed care lines of business. As a result, payroll and related costs, as a percentage of NET Services revenue, payroll and related costs decreasedincreased from 11.4%9.7% for Q3 2009Q1 2010 to 9.9%10.0% for Q3 2010.Q1 2011.

Purchased services.Through our NET Services operating segment we subcontract with third party transportation providers to provide non-emergency transportation services to our clients. For Q3 2010,In Q1 2011, we expanded the regional and county business in the New Jersey and Arkansas markets and added a new contract in Michigan resulting in an increase in purchased transportation costs increased due to services provided under new contractsfor Q1 2011 as compared to Q3 2009.Q1 2010. As a percentage of NET Services revenue, purchased services decreasedincreased from approximately 75.8%72.3% for Q3 2009Q1 2010 to approximately 74.5%76.4% for Q3 2010. LowerQ1 2011 due to higher transportation unit cost duerelated to a positive shiftthe California ambulance business and higher utilization incurred in the service mixadditional counties relative to lower cost modes such as mass transit during Q3 2010 resultedthe already established per member per month reimbursement in lower purchased services expense as a percentage of revenue for Q3 2010 as compared to Q3 2009.New Jersey.

Other operating expenses. Other operating expenses of our NET Services operating segment increased for Q3 2010Q1 2011 as compared to Q3 2009Q1 2010 due to costcosts associated with responding to new business opportunities including on the ground resources for outreach and research efforts as well as start up and implementation costs associated with new contracts set to beginthat began in the fourth quarter of 2010 and first quarter of 2011. As a result, other operating expenses as a percentage of revenue other operating expenses increased from 4.1%3.6% for Q3 2009Q1 2010 to 4.6%4.2% for Q3 2010.Q1 2011.

Stock-based compensation. Stock-based compensation expense of approximately $108,000 and $221,000 for Q3Q1 2010 and Q1 2011, respectively, represents the amortization of the fair value of stock options and restricted stock awarded to employees of our NET Services operating segment since January 1, 2009 under our 2006 Plan. Stock-based compensation expense of approximately $39,000 in Q1 2011 is attributable to performance restricted stock units granted to an executive officer during Q1 2011.

General and administrative expense.

 

Three months ended
September 30,
  Percent
change
 
2009 2010  
$11,207,546 $12,172,067    8.6
Three months ended
March 31,
  Percent 
2010 2011  change 
$10,787,851 $11,923,781    10.5

The net increase in corporate administrative expenses for Q3 2010Q1 2011 as compared to Q3 2009Q1 2010 was primarily a result of increased stock-based compensation (including approximately $192,000 related to performance restricted stock units that were granted during Q1 2011), a decrease of approximately $1.0 million in incentive compensation, increased accounting and tax planning fees as well as an increase in rent expense of approximately $959,000 as a result of the growth of our operations and expenses associated with relocating our corporate offices.other various administrative costs. As a percentage of revenue, general and administrative expense increased slightly from 5.4%4.9% for Q3 2009Q1 2010 to 5.6%5.2% for Q3 2010.Q1 2011.

Depreciation and amortization.

 

Three months ended
September 30,
  Percent
change
 
2009 2010  
$3,565,611 $3,174,945    -11.0
Three months ended March 31,  Percent 
2010 2011  change 
$3,126,698 $3,249,078    3.9

As a percentage of revenues, depreciation and amortization was approximately 1.7%1.4% for Q3 2009Q1 2010 and 1.5% for Q3 2010. The decrease in depreciation and amortization from period to period primarily resulted from Q3 2009 including a write-down of a management contract in the amount of approximately $458,000.Q1 2011.

Non-operating (income) expense

Interest expense.Our current and long-term debt obligations have decreased tofrom approximately $185.9$195.6 million at September 30,March 31, 2010 from $227.0to $170.0 million at September 30, 2009,March 31, 2011, which was a significant factor contributing to the decrease in our interest expense for Q3 2010Q1 2011 as compared to Q3 2009.Q1 2010. Additionally, in March 2011, our interest rate decreased from LIBOR plus 6.5% to LIBOR plus 2.75% due to the changesrefinancing of our long-term debt. Interest expense for Q1 2011 additionally includes approximately $389,000 of financing fees associated with the refinancing of our long-term debt.

Loss on extinguishment of debt.Loss on extinguishment of debt for Q1 2011 of approximately $2.5 million resulted from the write-off of deferred financing fees related to our interest rate swapcredit facility that occurredwas repaid in full in March 2010 had2011. We accounted for the unamortized deferred financing fees related to the previous credit facility under ASC 470-50 –Debt Modifications and Extinguishments. As current and previous credit facilities were loan syndications, and a positive impactnumber of lenders participated in both credit facilities, the Company evaluated the accounting for financing fees on interest expense.a lender by lender basis, which resulted in a loss on extinguishment of debt of $2.5 million.

Interest income.Interest income for Q3 2009Q1 2010 and Q3 2010Q1 2011 was approximately $97,000$71,000 and $62,000,$59,000, respectively, and resulted primarily from interest earned on interest bearing bank and money market accounts.

Provision for income taxes

Our effective tax rate from continuing operations for Q3the three months ended March 31, 2010 and 2011 was 45.2%. For Q3 2010, the Company’s effective tax rate was higher than the United States federal statutory rate of 35.0% primarily due to state41.7% and city income taxes and changes in the valuation allowance related to state net operating loss carryforwards.

Our effective tax rate from continuing operations for Q3 2009 was 3.9%. For Q3 2009, our effective tax rate was lower than the United States federal statutory rate of 35.0% due primarily to total tax benefits of $1.4 million recognized during Q3 2009 related to the true-up of our tax provision from the filing of our 2008 United States federal and state tax returns, partially offset by state income taxes, net of federal benefit and other non-deductible expenses. The $1.4 million true up was primarily attributable to a change in our blended state tax rate, a deduction for state taxes on the federal return, and a true up of state net operating losses.

YTD 2010 compared to YTD 2009

Revenues

   Nine Months Ended
September 30,
   Percent
change
 
   2009   2010   

Home and community based services

  $216,524,664    $222,060,206     2.6

Foster care services

   27,555,461     26,837,858     -2.6

Management fees

   11,018,087     10,019,559     -9.1

Non-emergency transportation services

   330,268,680     401,513,512     21.6
            

Total revenues

  $585,366,892    $660,431,135     12.8
            

Home and community based services. Our home and community based services provided additional revenue of approximately $5.5 million for YTD 2010 as compared to YTD 2009. This increase was primarily due to additional client volume from contracts that began subsequent to September 30, 2009 and increases in contract rate amounts, partially offset by rate and service authorization reductions under various other contracts.

Foster care services. Our foster care services revenue remained relatively consistent between YTD 2009 and YTD 2010.

Management fees. Revenue for entities we manage but do not consolidate for financial reporting purposes (managed entity revenue) decreased to $158.6 million for YTD 2010 as compared to $164.8 million for YTD 2009. The decrease in management fees for YTD 2010 as compared to YTD 2009 was primarily attributable to one of our managed entities disposing of assets resulting in less revenue earned by the entity. Our management fees are based on the managed entity’s revenue and resulted in a decrease in our management fees.

Non-emergency transportation services. The increase in non-emergency transportation services revenue was due to the effects of the New Jersey contract that started July 1, 2009, additional membership related to existing and new contracts, as well as expansion into commercial ambulance management services with some of the existing entities with which we contract for services in California. A significant portion of this revenue was generated under capitated contracts where we assumed the responsibility of meeting the transportation needs of a specific geographic population. Due to the fixed revenue stream and variable expense base structure of our NET Services operating segment, expenses related to this segment vary with seasonal fluctuations. We expect our operating results will continuously fluctuate on a quarterly basis.

Operating expenses

Client service expense.Client service expense included the following for YTD 2009 and YTD 2010:

   Nine months ended
September 30,
   Percent
change
 
   2009   2010   

Payroll and related costs

  $145,398,891    $155,381,237     6.9

Purchased services

   25,924,212     26,069,052     0.6

Other operating expenses

   33,278,841     37,452,194     12.5

Stock-based compensation

   164,429     152,621     -7.2
            

Total client service expense

  $204,766,373    $219,055,104     7.0
            

Payroll and related costs. Our payroll and related costs increased for YTD 2010 as compared to YTD 2009, as we began to lift the wage freeze that was initiated for 2009 and added new employees. As a percentage of revenue, excluding NET Services revenue, payroll and related costs increased from 57.0% for YTD 2009 to 60.0% for YTD 2010.

Purchased services.We subcontract with a network of providers for a portion of the workforce development services we provide throughout British Columbia. In addition, we incur a variety of other support service expenses in the normal course of business. The increase in purchased services for YTD 2010 as compared to YTD 2009 was primarily related to an increase in expenses for foster parent payments, out-of-home placements and behavioral health services of approximately $1.4 million attributable to an increase in client volume during 2010. Offsetting these increases was a decrease of approximately $1.2 million related to our workforce development services in British Columbia due to our decreased use of reimbursed third-party services. As a percentage of revenue, excluding NET Services revenue, purchased services remained relatively consistent at 10.2% and 10.1% for YTD 2009 and YTD 2010,41.0%, respectively.

Other operating expenses. For YTD 2010, other operating expenses such as client related expenses, transportation expenses, professional services and the procurement of technology equipment increased as compared to YTD 2009 due to the growth in the number of clients served in existing markets. There was also an increase in other operating expenses of approximately $2.0 million that resulted from the reclassification of expenses related to the activities of one of our captive insurance subsidiaries from general and administrative expense to client service expense. These increases were partially offset by a decrease in temporary labor of approximately $1.3 million primarily related to a workforce development contract for which we no longer incur temporary labor costs. As a percentage of revenue, excluding NET Services revenue, other operating expenses increased to 14.5% for YTD 2010 from 13.0% for YTD 2009.

Stock-based compensation. Stock-based compensation of approximately $164,000 and $153,000 for YTD 2009 and YTD 2010, respectively, represents the amortization of the fair value of stock options awarded to key employees since January 1, 2009 under our 2006 Plan.

Cost of non-emergency transportation services.

   Nine months ended September 30,   Percent
Change
 
   2009   2010   

Payroll and related costs

  $36,675,310    $39,622,606     8.0

Purchased services

   247,019,512     294,962,803     19.4

Other operating expenses

   15,197,502     16,120,502     6.1

Stock-based compensation

   —       423,157    
            

Total cost of non-emergency transportation services

  $298,892,324    $351,129,068     17.5
            

Payroll and related costs. The increase in payroll and related costs of our NET Services operating segment for YTD 2010 as compared to YTD 2009 was due to the elimination of the wage freeze that was initiated for 2009 as well as the addition of administrative staff and other employees to support our growth, the largest of which related to the opening on July 1, 2009 of our Edison, New Jersey Call Center in support of our Medicaid contract and further geographic expansion in New Jersey effective July 2010. As a percentage of NET Services revenue, payroll and related costs decreased from 11.1% for YTD 2009 to 9.9% for YTD 2010.

Purchased services. Through our NET Services operating segment we subcontract with a number of third party transportation providers to provide non-emergency transportation services to our clients. For YTD 2010, purchased transportation costs increased due to services provided under new contracts as compared to YTD 2009. As a percentage of NET Services revenue, purchased services decreased from approximately 74.8% for YTD 2009 to approximately 73.5% for YTD 2010. Lower utilization and lower unit cost due to a positive shift in the service mix to lower cost modes such as mass transit during YTD 2010 resulted in lower purchased services expense as a percentage of revenue for YTD 2010 as compared to YTD 2009.

Other operating expenses. Other operating expenses of our NET Services operating segment as a percentage of NET Services revenue decreased from 4.6% for YTD 2009 to 4.0% for YTD 2010. The decrease was due to efficiencies and economies of scale created through the assignment of new managed care and commercial ambulance business to existing call centers, in particular, our Phoenix, Arizona center.

Stock-based compensation. Stock-based compensation expense of approximately $423,000 for YTD 2010 represents the amortization of the fair value of stock options awarded to employees of our NET Services operating segment since January 1, 2009 under our 2006 Plan.

General and administrative expense.

Nine months ended
September 30,
  Percent
change
 
2009  2010  
 $33,154,438   $34,739,527    4.8

The increase in corporate administrative expenses was a result of an increase in compensation expense, primarily related to incentive compensation, of approximately $1.6 million and an increase in stock based compensation expense of approximately $445,000. Additionally there was an increase in rent expense of approximately $1.7 million attributable to the growth of our operations and expenses associated with relocating our corporate offices. Partially offsetting these increases was a decrease in bank fees of approximately $1.1 million for YTD 2010 as compared to YTD 2009, which were primarily attributable to the 2009 amendment of the credit and guarantee agreement discussed below. Additionally, legal fees decreased approximately $1.2 million for YTD 2010 as compared to YTD 2009. The legal fees incurred during YTD 2009 were primarily related to the amendment of the credit and guarantee agreement and the abandoned consent solicitation initiated by a dissident stockholder.

As a percentage of revenue, general and administrative expense decreased from 5.7% for YTD 2009 to 5.3% for YTD 2010.

Depreciation and amortization.

Nine months ended
September 30,
  Percent
change
 
2009  2010  
 $9,746,367   $9,428,018    -3.3

As a percentage of revenues, depreciation and amortization was approximately 1.7% for YTD 2009 and 1.4% for YTD 2010.

Non-operating (income) expense

Interest expense.Decreased interest expense for YTD 2010 as compared to YTD 2009 was primarily due to the decrease in our debt obligations. Our current and long-term debt obligations have decreased to approximately $185.9 million at September 30, 2010 from $227.0 million at September 30, 2009.

Interest income.Interest income for YTD 2009 and YTD 2010 was approximately $275,000 and $189,000, respectively, and resulted primarily from interest earned on interest bearing bank and money market accounts.

Provision for income taxes

Our effective tax rate from continuing operations for YTD 2010 was 43.1%. Our effective tax rate was higher than the United States federal statutory rate of 35.0% in each period due primarily to state and city income taxes and changes in the valuation allowance related to state net operating loss carryforwards.

Our effective tax rate from continuing operations for YTD 2009 was 32.6%. For YTD 2009, our effective tax rate was lower than the United States federal statutory rate of 35.0% due primarily to total tax benefits of $1.4 million recognized during Q3 2009 related to the true-up of our tax provision from the filing of our 2008 United States federal and state tax returns, partially offset by state income taxes, net of federal benefit and other non-deductible expenses. The $1.4 million true up was primarily attributable to a change in our blended state tax rate, a deduction for state taxes on the federal return, and a true up of state net operating losses.taxes.

Seasonality

Our quarterly operating results and operating cash flows normally fluctuate as a result of seasonal variations in our business. In our Social Services operating segment, lower client demand for our home and community based services during the holiday and summer seasons generally results in lower revenue during those periods; however, our expenses related to the Social Services operating segment do not vary significantly with these changes. As a result, our Social Services operating segment experiences lower operating margins during the holiday and summer seasons. Our NET Services operating segment also experiences fluctuations in demand for our non-emergency transportation services during the summer, winter and holiday seasons. Due to higher demand in the summer months and lower demand in the winter and holiday seasons, coupled with a fixed revenue stream based on a per member per month based structure, our NET Services operating segment normally experiences lower operating margins in the summer season and higher operating margins in the winter and holiday seasons.

We expect quarterly fluctuations in operating results and operating cash flows to continue as a result of the seasonal demand for our home and community based services and non-emergency transportation services. As we enter new markets, we could be subject to additional seasonal variations along with any competitive response by other social services and transportation providers.

Liquidity and capital resources

Short-term liquidity requirements consist primarily of recurring operating expenses and debt service requirements. We expect to meet these requirements through available cash, generation of cash from our operating segments, and if necessary, our revolving credit facility, as amended.facility.

Sources of cash for YTD 2010Q1 2011 were primarily from operations. Our balance of cash and cash equivalents was approximately $64.6 million at September 30, 2010, up from $51.2$61.3 million at December 30, 2010 and $57.6 million at March 31, 2009.2011. Approximately $3.6$3.4 million of cash was held by WCG International Ltd. (our foreign wholly-owned subsidiary), or WCG, at September 30, 2010March 31, 2011 and was not freely transferable without unfavorable tax consequences. We had restricted cash of approximately $14.1 million and $16.7$16.4 million at December 31, 20092010 and September 30, 2010, respectively,March 31, 2011 related to contractual obligations and activities of our captive insurance subsidiaries and correctional services business. At December 31, 20092010 and September 30, 2010,March 31, 2011, our total debt was approximately $204.2$182.3 million and $185.9$170.0 million, respectively.

Cash flows

Operating activities.Net income of approximately $19.3$4.5 million plus non-cash depreciation, amortization, amortization of deferred financing costs, loss on extinguishment of debt, provision for doubtful accounts, stock-based compensation, deferred income taxes and other items of approximately $16.5$7.1 million was partially offset by the growth of our billedaccounts receivable and unbilled accountsmanagement fee receivable of approximately $2.1$7.2 million for YTD 2010.Q1 2011. The growth of our billed and unbilled accounts receivable during YTD 2010Q1 2011 was mostlyprimarily due to revenue growth.

For YTD 2010,Q1 2011, net cash flow from operating activities totaled approximately $42.3$12.7 million. Payments received for management feesDecreases in other receivables, primarily related to the collection of insurance premiums receivable, resulted in an increase in cash provided by operations of approximately $951,000. Increases$442,000. Additionally, decreases in prepaid and other receivables,assets, primarily relatedattributable to decreases in prepaid insurance, premiums receivable, resulted in a decrease inadditional cash provided by operations of approximately $626,000. Prepaid expenses and other assets increased, which resulted in a decrease in cash flow from operations of approximately $8.4$1.2 million. TheAn increase in prepaid expenses was primarily due to prepayments of workers’ compensation and general and professional liability insurance premiums made during the second quarter of 2010 as well as the prepayment of income taxes. Restrictedrestricted cash related to the collection activities of the correctional services business resulted in additional cash used in operating activities of approximately $151,000. Changes in accounts payable, accrued expenses and accrued transportation costs resulted in cash provided by operating activities of approximately $16.4 million,$402,000, while decreases in deferred revenue resulted in cash used in operation activities of approximately $623,000. Increases in accounts payable, accrued expenses and accrued transportation costs, due to higher utilization, resulted in cash provided by operating activities of approximately $2.8$8.5 million. Reinsurance liability reserves related to our reinsurance programs increaseddecreased resulting in cash provided byused in operating activities of approximately $2.8 million as we added the NET services operating segment to our self-insured workers’ compensation and general and professional liability programs.$783,000.

Investing activities.Net cash used in investing activities totaled approximately $10.9$1.5 million for YTD 2010.Q1 2011. We spent approximately $8.4$1.8 million for property and equipment to support the growth of our operations, which included approximately $3.2 million related to the purchase of land and building adjacent to our corporate office.operations. Additionally, changes in restricted cash, primarily related to cash held in trust for reinsurance claims losses, resulted in cash used inprovided by investing activities of approximately $2.4 million.$362,000.

Financing activities.Net cash used in financing activities totaled approximately $18.0$14.9 million for YTD 2010.Q1 2011. We borrowed $100.0 million on our term loan that was part of the new credit facility entered into on March 11, 2011. Additionally, we repaid approximately $18.3$112.3 million of long-term debt during this period,period. We also paid financing fees associated with the refinancing of our long-term debt, of which included a voluntary prepaymentapproximately $389,000 were expensed and approximately $2.2 million were deferred and are being amortized over the life of $5.0 million in January 2010. Additionally, we generated proceeds from the exercise of stock options of approximately $312,000.credit facility, during Q1 2011.

Exchange rate change.The effect of exchange rate changes on our cash flow related to the activities of WCG for YTD 2010Q1 2011 was an increase to cash of approximately $109,000.$90,000.

Obligations and commitments

Convertible senior subordinated notes.On November 13, 2007, we issued $70.0 million in aggregate principal amount of 6.5% Convertible Senior Subordinated Notes due 2014, or the Notes, under the amended note purchase agreement dated November 9, 2007 to the purchasers named therein in connection with the acquisition of Charter LCI Corporation, including its subsidiaries, in December 2007, or LogistiCare. The proceeds of $70.0 million were used to partially fund the cash portion of the purchase price paid by us to acquire LogistiCare. The Notes are general unsecured obligations subordinated in right of payment to any existing or future senior debt including our credit facility described below.

In connection with our issuance of the Notes, we entered into an Indenture between us, as issuer, and The Bank of New York Trust Company, N.A., as trustee, or the Indenture.

We pay interest on the Notes in cash semiannually in arrears on May 15 and November 15 of each year. The Notes will mature on May 15, 2014.

The Notes are convertible, under certain circumstances, into common stock at a conversion rate, subject to adjustment as provided for in the Indenture, of 23.982 shares per $1,000 principal amount of Notes. This conversion rate is equivalent to an initial conversion price of approximately $41.698 per share. On and after the occurrence of a fundamental change (as defined below), the Notes will be convertible at any time prior to the close of business on the business day before the stated maturity date of the Notes. In the event of a fundamental change as described in the Indenture, each holder of the notes shall have the right to require us to repurchase the Notes for cash. A fundamental change includes among other things: (i) the acquisition in a transaction or series of transactions of 50% or more of the total voting power of all

shares of our capital stock; (ii) a merger or consolidation of our company with or into another entity, merger of another entity into our company, or the sale, transfer or lease of all or substantially all of our assets to another entity (other than to one or more of our wholly-owned subsidiaries), other than any such transaction (A) pursuant to which holders of 50% or more of the total voting power of our capital stock entitled to vote in the election of directors immediately prior to such transaction have or are entitled to receive, directly or indirectly, at least 50% or more of the total voting power of the capital stock entitled to vote in the election of directors of the continuing or surviving corporation immediately after such transaction or (B) which is effected solely to change the jurisdiction of incorporation of our company and results in a reclassification, conversion or exchange of outstanding shares of our common stock into solely shares of common stock; (iii) if, during any consecutive two-year period, individuals who at the beginning of that two-year period constituted our board of directors, together with any new directors whose election to our board of directors or whose nomination for election by our stockholders, was approved by a vote of a majority of the directors then still in office who were either directors at the beginning of such period or whose election or nomination for election was previously approved, cease for any reason to constitute a majority of our board of directors then in office; (iv) if a resolution approving a plan of liquidation or dissolution of our company is approved by our board of directors or our stockholders; and (v) upon the occurrence of a termination of trading as defined in the Indenture.

The Indenture contains customary terms and provisions that provide that upon certain events of default, including, without limitation, the failure to pay amounts due under the Notes when due, the failure to perform or observe any term, covenant or agreement under the Indenture, or certain defaults under other agreements or instruments, occurring and continuing, either the trustee or the holders of not less than 25% in aggregate principal amount of the Notes then outstanding may declare the principal of the Notes and any accrued and unpaid interest through the date of such declaration immediately due and payable. Upon any such declaration, such principal, premium, if any, and interest shall become due and payable immediately. In the case of certain events of bankruptcy or insolvency relating to us or any significant subsidiary of our company, the principal amount of the Notes together with any accrued interest through the occurrence of such event shall automatically become and be immediately due and payable without any declaration or other act of the Trustee or the holders of the Notes.

Subsequent to March 31, 2011, we repurchased approximately $6.6 million principal amount of the Notes with cash.

Credit facility. On December 7, 2007,March 11, 2011, we replaced the then existing credit facility, or Old Credit Facility, with a new credit agreement and paid all amounts due under the Old Credit Facility with cash in the amount of $12.3 million and proceeds from the new credit agreement as discussed in further detail below.

On March 11, 2011, we entered into a Credit and Guaranty Agreement,new credit agreement, or the Credit Agreement, with CIT Healthcare LLC,Bank of America, N.A., as administrative agent, Bankswing line lender and letter of America, N.A. andcredit issuer, SunTrust Bank, as co-documentation agents, ING Capital LLCsyndication agent, Bank of Arizona, Alliance Bank of Arizona and Royal Bank of Canada, as co-syndicationco-documentation agents, Merrill Lynch, Pierce, Fenner & Smith Incorporated and SunTrust Robinson Humphrey, Inc., as joint lead arrangers and joint book managers and other lenders party thereto and CIT Capital Securities LLC, or CIT, as sole lead arranger and bookrunner.thereto. The Credit Agreement replaced our previous credit facility with CIT Healthcare LLC.

On March 11, 2009, we agreed with our creditors to amend certain terms in the Credit Agreement (this amendment referred to as Amendment No. 1 to the Credit Agreement and, together with the Credit Agreement, the Amended Credit Agreement). We determined that the amendment did not represent a substantial modification of terms of the Credit Agreement.

The Amended Credit Agreement provides us with a senior secured first lien credit facility, or the Senior Credit Facility, in aggregate principal amount of $203.0$140.0 million, comprised of a $173.0$100.0 million six year term loan facility and a $30.0$40.0 million five yearrevolving credit facility. There is an option to increase the amount of the term loan facility and/or the revolving credit facility or theby an aggregate amount of up to $85.0 million as described below. The Senior Credit Facility.Facility includes sublimits for swingline loans and letters of credit in amounts of up to $10.0 million and $25.0 million, respectively. On December 7, 2007,March 11, 2011, we borrowed the entire amount available under the term loan facility and used the proceeds thereof to refinance the Old Credit Facility. Prospectively, the proceeds of the term loan to (i) fund a portion of the purchase price paid by us to acquire LogistiCare; (ii) refinance all of the then existing indebtedness under our second amended loan agreement with CIT Healthcare LLC in the amount of approximately $17.3 million; and (iii) pay fees and expenses related to the acquisition of LogistiCare and the financing thereof. The revolving credit facility mustSenior Credit Facility may be used to (i) provide funds for general corporate purposes of our company; (ii) fund permitted acquisitions; (iii) fund ongoing working capital requirements; (iv) collateralize letters of credit; and (v)(ii) make capital expenditures. We intendexpenditures; (iii) repay the Notes; and (iv) other general corporate purposes.

Under the Senior Credit Facility we have an option to draw down onrequest an increase in the amount of the revolving credit facility and/or the term loan facility from time-to-time for these uses.time to time (on substantially the same terms as apply to the existing facilities) by an aggregate amount of up to $85.0 million with either additional

commitments from lenders under the Credit Agreement at such time or new commitments from financial institutions acceptable to the administrative agent in its reasonable discretion, so long as no default or event of default exists at the time of any such increase. We may not be able to access additional funds under this increase option as no lender is obligated to participate in any such increase under the Senior Credit Facility.

The AmendedSenior Credit Facility matures on March 11, 2016; provided however that, if there are more than $25.0 million of our Notes outstanding on September 30, 2013, the Senior Credit Facility will terminate and all amounts outstanding thereunder will be due and payable in full on November 15, 2013, unless we have provided the administrative agent with cash collateral on or before September 30, 2013 in an amount sufficient to repay the aggregate outstanding principal amount of the Notes. In the event that there are more than $25.0 million of our Notes outstanding on September 30, 2013, the maturity date will be automatically reinstated to March 11, 2016 if: (i) we reduce the principal amount of the Notes to an aggregate amount of no more than $25.0 million on a date prior to November 15, 2013, (ii) we have availability under the revolving credit facility plus unrestricted cash in an amount at least equal to the aggregate outstanding principal amount of the Notes on such date and (iii) there is no default or event of default under the Senior Credit Facility on such date. We may prepay the Senior Credit Facility in whole or in part, at any time without premium or penalty, subject to reimbursement of the lenders’ breakage and redeployment costs in connection with prepayments of LIBOR loans. The unutilized portion of the commitments under the Senior Credit Facility may be irrevocably reduced or terminated by us at any time without penalty.

Interest on the outstanding principal amount of the loans accrues, at our election, at a per annum rate equal to the London Interbank Offering Rate, or LIBOR, plus an applicable margin or the base rate plus an applicable margin. The applicable margin ranges from 2.25% to 3.00% in the case of LIBOR loans and 1.25% to 2.00% in the case of the base rate loans, in each case, based on our consolidated leverage ratio as defined in the Credit Agreement. The interest rate applied to our term loan at March 31, 2011 was 3.00%. Interest on the loans is payable at least once every three months in arrears. In addition, we are obligated to pay a quarterly commitment fee based on a percentage of the unused portion of each lender’s commitment under the revolving credit facility and quarterly letter of credit fees based on a percentage of the maximum amount available to be drawn under each outstanding letter of credit. The commitment fee and letter of credit fee ranges from 0.35% to 0.50% and 2.25% to 3.00%, respectively, in each case, based on our consolidated leverage ratio.

The term loan facility is subject to quarterly amortization payments, commencing on June 30, 2011, so that the following percentages of the term loan outstanding on the closing date plus the principal amount of any term loans funded pursuant to the increase option are repaid as follows: 10% in each of the first two years, 15% in each of the third and fourth years and the remaining balance in the fifth year. The Senior Credit Facility also requires us (subject to certain exceptions as set forth in the Credit Agreement) to prepay the outstanding loans in an aggregate amount equal to 100% of the net cash proceeds received from certain asset dispositions, debt issuances, insurance and casualty awards and other extraordinary receipts.

The Credit Agreement contains customary representations and warranties, affirmative and negative covenants yield protection, indemnities, expense reimbursement, material adverse change clauses, and events of default and other terms and conditions. In addition, we are required to maintain certain financialdefault. The negative covenants under the Amended Credit Agreement. We are also prohibited from paying cash dividends if there is a default under the facility or if the payment of any cash dividends would result in default.

The Amendment No. 1 to the Credit Agreement providedinclude restrictions on our ability to, among other things:

decrease the revolving credit facility from $40 million to $30 million;

increase the interest rate spread on the annual interest rate from LIBOR plus 3.5% to LIBOR plus 6.5%things, incur additional indebtedness, create liens, make investments, give guarantees, pay dividends, sell assets and with respect to Base Rate Loans (as such terms are defined in the Credit Agreement), increase the interest rate spread on the annual interest rate from Base Rate plus 2.5% to Base Rate plus 5.5% effective March 11, 2009; provided the interest rate will be adjusted upwardsmerge and we will incur a fee if certain consolidated senior leverage ratios exceed the corresponding ratio ceilings set forth in Amendment No. 1 to the Credit Agreement determined as of September 30, 2009 and December 31, 2009;

amend certain financial covenants to change the requirements to a level where we met the requirements for the fourth quarter of 2008 and would likely meet the requirements for 2009;

establish a new financial covenant through December 31, 2009 based upon our operations maintaining a minimum EBITDA level (as such term is defined in Amendment No. 1 to the Credit Agreement) that commenced with the three months ended March 31, 2009; and

require us to deliver to the lenders monthly consolidated financial statements and a 13-week rolling cash flow forecast each week from the effective date of Amendment No. 1 to the Credit Agreement to December 31, 2009.

The Amended Credit Agreement requires us to satisfy certain financial and other covenants, including:

   Requirement   Level at
September 30, 2010
 

Consolidated Senior Leverage Ratio

   3.0     1.6  

Consolidated Total Leverage Ratio

   4.0     2.6  

Minimum Consolidated Fixed Charge Coverage

   1.1     1.4  

Under the Amended Credit Agreement we were in compliance with all financial covenants as of September 30, 2010. There can be no assurances that we will be able to maintain compliance with the financial and other covenants in the Amended Credit Agreement. In the event we are unable to comply with these covenants during future periods, it is uncertain whether our creditors will grant waivers for our non-compliance. The Amended Credit Agreement expires in December 2013. See Item 1A “Risk Factors—Our increased indebtedness may harm our financial condition and results of operations” included in our Form 10-K for the year ended December 31, 2009.

Under the Amended Credit Agreement the outstanding principal amount of the loans accrues interest at the per annum rate of LIBOR plus 6.5% or the Base Rate plus 5.5% at our election.consolidate. We may, from time-to-time, request to convert the loan (whether borrowed under the term loan facility or the revolving credit facility) from a Base Rate Loan (subject to the per annum rate of the Base Rate plus 5.5%) to a LIBOR Loan (subject to the per annum rate of LIBOR plus 6.5%). The conversion to a LIBOR Loan may be selected for a period of one, two, three or six months with interest payable on the last day of the period selected except where a period of six months is selected by us interest is payable quarterly. If not renewed by us subject to CIT approval, the loan will automatically convert back to a Base Rate Loan at the end of the conversion period. The interest rate applied to our term loan at September 30, 2010 was 6.76%. In addition, we are subject to a 0.75% fee per annum on the unused portion of the available fundsfinancial covenants, including consolidated net leverage and consolidated net senior leverage covenants as well as other administrative fees. No amounts were borrowed under the revolving credit facility as of September 30, 2010, but the entire amount available under this facility may be allocated to collateralize certain letters of credit. As of December 31, 2009 and September 30, 2010, there were five letters of credit in the amount of approximately $7.3 million and three letters of credit in the amount of approximately $3.7 million, respectively, collateralized under the revolving credit facility. At December 31, 2009 and September 30, 2010, our available credit under the revolving credit facility was $22.7 million and $26.3 million, respectively.

a consolidated fixed charge covenant.

Our obligations under the Senior Credit Facility are guaranteed by all of our present and future domestic subsidiaries, or the Guarantors, other thanexcluding certain domestic subsidiaries, which include our insurance subsidiariescaptives and not-for-profit subsidiaries. Our obligations under, and each Guarantors’guarantor’s obligations under its guaranty of the Senior Credit Facility are secured by a first priority lien subject to certain permitted encumbrances, on substantially all of our respective assets, and the assets of each Guarantor, including a pledge of 100% of the issued and outstanding stock of our domestic subsidiaries and 65% of the issued and outstanding stock of our first tier foreign subsidiaries. If an event of default occurs, including, but not limited to, failure to pay any installment of principal or interest when due, failure to pay any other charges, fees, expenses or other monetary obligations owing to CIT when due or particular covenant defaults, as more fully described in the Amended Credit Agreement, the required lenders may cause CITthe administrative agent to declare all unpaid principal and any accrued and unpaid interest and all fees and expenses under the Senior Credit Facility to be immediately due. Underdue and payable. All amounts outstanding under the Senior Credit Agreement,Facility will automatically become due and payable upon the initiationcommencement of any bankruptcy, insolvency or related proceedings will automatically cause all unpaid principal and any accrued and unpaid interest and all fees and expenses to become due and payable. In addition, it is an event of default under the Amendedsimilar proceedings. The Credit Agreement if wealso contains a cross default onto any of our indebtedness having a principal amount in excess of $5.0$7.5 million.

Each extension of credit under the Credit Facility is conditioned upon: (i) the accuracy in all material respects of all representations and warranties in the definitive loan documentation; and (ii) there being no default or event of default at the time of such extension of credit. Under the repayment terms of the Amended Credit Agreement, we are obligated to repay the term loan in quarterly installments on the last day of each calendar quarter so that the following percentages of the term loan

No amounts were borrowed on the closing date are paid as follows: 5% in 2008, 7.5% in 2009, 10% in 2010, 12.5% in 2011, 15% in 2012 and the remaining balance in 2013. With respect tounder the revolving credit facility we must repay the outstanding principal balance and any accrued but unpaid interest by December 2012. With respectas of March 31, 2011, however, $25 million may be allocated to required debt repayment, our Amended Credit Agreement with CIT requires that upon receiptcollateralize certain letters of any proceeds from a disposition, involuntary disposition, equity issuance, or debt issuance (as such terms are definedcredit. As of March 31, 2011, there were three letters of credit in the Amended Credit Agreement) we must prepay principal then outstanding in an aggregate amount equal to 50% of such proceeds. In addition, we may at any time and from time-to-time prepay the Credit Facility without premium or penalty, provided that we may not re-borrow any portion of the term loan repaid.

The Credit Facility also requires us to prepay the loan in an aggregate amount equal to 100% of the net cash proceeds of any disposition, or, to the extent the applicable net cash proceeds exceed $500,000. Notwithstanding the foregoing, if at the time of the receipt or application of such net cash proceeds no default or event of default has occurred and is continuing and we deliver to the administrative agent a certificate, executed by our chief financial officer, that we intend within three hundred sixty-five days after receipt thereof to use all or part of such net cash proceeds either to purchase assets used in the ordinary course of our business and our subsidiaries or to make capital expenditures, we may use all or part of such net cash proceeds in the manner set forth in such certificate; provided, however, that, (A) any such net cash proceeds not so used within the period set forth in such certificate shall, on the first business day immediately following such period, be applied as a prepayment and (B) any assets so acquired shall be subject to the security interestsapproximately $3.7 million collateralized under the collateral documents inrevolving credit facility. At March 31, 2011, our available credit under the same priority (subject to permitted liens) as the assets subject to such disposition or involuntary disposition.

We agreed to indemnify and hold harmless, the agents, each lender and their respective affiliates and officers, directors, employees, counsel, trustees, advisors, agents and attorneys-in-fact from and against any and all liabilities obligations, losses, damages, penalties, claims, demands, actions, judgments, suits, costs, expenses and disbursements to which any such indemnified party may become subject arising out of or in connection with the Credit Facility or any related transaction regardless of whether any such indemnified person is a party thereto, and to reimburse each such indemnified person upon demand for any reasonable legal or other expenses incurred in connection with investigating or defending any of the foregoing, subject to the terms and conditions set forth in the Amended Credit Agreement.

On February 27, 2008, we entered into an interest rate swap to convert a portion of our floating rate long-term debt to fixed rate debt. The purpose of this instrumentrevolving credit facility was to hedge the variability of our future earnings and cash flows caused by movements in interest rates applied to our floating rate long-term debt. We held this derivative only for the purpose of hedging such risks, not for speculation. We entered into the interest rate swap with a notional amount of $86.5 million maturing on February 27, 2010. Under the swap agreement, we received interest equivalent to three-month LIBOR and paid a fixed rate of interest of 3.026% with settlement occurring quarterly.

Upon the expiration of the interest rate swap discussed above, we entered into a new interest rate swap effective March 11, 2010, with a notional amount of $63.4 million maturing on December 13, 2010. Under this new swap agreement, we receive interest equivalent to one-month LIBOR and pay a fixed rate of interest of .58% with settlement occurring monthly. By entering into the interest rate swap, we effectively fixed the interest rate payable by us on $63.4 million of our floating rate long-term debt at 7.08% for the period March 11, 2010 to December 13, 2010.$36.3 million.

Contingent obligations. On August 13, 2007, our board of directors adoptedUnder The Providence Service Corporation Deferred Compensation Plan, as amended, or the Deferred Compensation Plan, for our eligible employees and independent contractors or a participating employer (as defined in the Deferred Compensation Plan). Under the Deferred Compensation Plan participants may defer all or a portion of their base salary, service bonus, performance-based compensation earned in a period of 12 months or more, commissions and, in the case of independent contractors, compensation reportable on Form 1099. The Deferred Compensation Plan is unfunded and benefits are paid from our general assets. As of September 30, 2010,March 31, 2011, there were seven participants in the Deferred Compensation Plan. We also maintain a 409(A) Deferred Compensation Rabbi Trust Plan for highly compensated employees of our NET Services operating segment. Benefits are paid from our general assets under this plan. As of September 30, 2010, 15March 31, 2011, 17 highly compensated employees participated in this plan.

We may be obligated to pay an amount up to $650,000 to the sellers under an earn out provision pursuant to a formula specified in an asset purchase agreement effective July 1, 2009 by which we acquired certain assets of an entity located in California. The earn out payment as such term is defined in the asset purchase agreement, if earned, will be paid in cash. The earn out period ends on December 31, 2013. If the contingency is resolved in accordance with the related provisions of the asset purchase agreement and the additional consideration becomes distributable, we will record the fair value of the consideration issued as an additional cost to acquire the associated assets, which will be charged to earnings.

Management agreements

We maintain management agreements with a number of not-for-profit social services organizations that require us to provide management and administrative services for each organization. In exchange for these services, we receive a management fee that is either based upon a percentage of the revenues of these organizations or a predetermined fee. The not-for-profit social services organizations managed by us that qualify under Section 501(c)(3) of the Internal Revenue Code, referred to as a 501(c)(3) entity, each maintain a board of directors, a majority of which are independent. All economic decisions by the board of any 501(c)(3) entity that affect us are made solely by the independent board members. We encourage each managed entity to obtain a third party fairness opinion from an independent appraiser retained by the independent board members of the tax exempt organizations.

Management fees generated under our management agreements represented 1.9% and 1.5% of our revenue for YTD 2009Q1 2010 and YTD 2010, respectively.Q1 2011. In accordance with our management agreements with these not-for-profit organizations, we have obligations to manage their business and services.

Management fee receivable at December 31, 20092010 and September 30, 2010March 31, 2011 totaled $7.2$5.8 million and $6.2$6.0 million, respectively, and management fee revenue was recognized on all of these receivables. In order to enhance liquidity of the entities we manage, we may allow the managed entities to defer payment of their respective management fees. In addition, since government contractors who provide social or similar services to government beneficiaries sometimes experience collection delays due to either lack of proper documentation of claims, government budgetary processes or similar reasons outside the contractors’ control (either directly or as managers of other contracting entities), we generally do not consider a management fee receivable to be uncollectible due solely to its age until it is 365 days old.

The following is a summary of the aging of our management fee receivable balances as of March 31, June 30, September 30 and December 31, 20092010 and March 31, June 30 and September 30, 2010:2011:

 

At

  Less than
30 days
   30-60 days   60-90 days   90-180 days   Over
180 days
   Less than
30 days
   30-60 days   60-90 days   90-180 days   Over
180 days
 

September 30, 2009

  $1,135,520    $867,846    $772,442    $2,022,331    $2,601,141  

December 31, 2009

  $1,018,624    $857,512    $678,124    $2,051,679    $2,554,062  

March 31, 2010

  $1,021,834    $890,884    $610,979    $1,826,772    $2,779,842    $1,021,834    $890,884    $610,979    $1,826,772    $2,779,842  

June 30, 2010

  $1,074,610    $668,469    $631,223    $1,733,202    $2,973,063    $1,074,610    $668,469    $631,223    $1,733,202    $2,973,063  

September 30, 2010

  $1,004,759    $649,934    $669,399    $1,802,459    $2,082,125    $1,004,759    $649,934    $669,399    $1,802,459    $2,082,125  

December 31, 2010

  $1,167,397    $723,962    $642,686    $1,802,847    $1,502,843  

March 31, 2011

  $1,019,158    $632,816    $642,159    $1,936,269    $1,727,185  

Each month we evaluate the solvency, outlook and ability to pay outstanding management fees of the entities we manage. If the likelihood that we will not be paid is other than remote, we defer the recognition of these management fees until we are certain that payment is probable. We have deemed payment of all of the management fee receivables to be probable based on our collection history with these entities as the long-term manager of their operations.

Our days sales outstanding for our managed entities decreasedincreased from 181156 days at December 31, 20092010 to 169159 days at September 30, 2010.March 31, 2011.

Reinsurance and Self-Funded Insurance Programs

Reinsurance

We reinsure a substantial portion of our general and professional liability and workers’ compensation costs under reinsurance programs through our wholly-owned captive insurance subsidiary, Social Services Providers Captive Insurance Company, or SPCIC. We also provide reinsurance for policies written by a third party insurer for general liability, automobile liability, and automobile physical damage coverage to certain members of the network of subcontracted transportation providers and independent third parties under our NET Services operating segment through Provado Insurance Services, Inc., or Provado. Provado, a wholly-owned subsidiary of LogistiCare, is a licensed captive insurance company domiciled in the State of South Carolina. The decision to reinsure our risks and provide a self-funded health insurance program to our employees was made based on current conditions in the insurance marketplace that have led to increasingly higher levels of self-insurance retentions, increasing number of coverage limitations, and fluctuating insurance premium rates.

SPCIC:

SPCIC, which is a licensed captive insurance company domiciled in the State of Arizona, reinsures third-party insurers for general and professional liability exposures for the first dollar of each and every loss up to $1.0 million per loss and $5.0 million in the aggregate. The cumulative reserve for expected losses since inception in 2005 of this reinsurance program at September 30, 2010March 31, 2011 was approximately $2.6$3.1 million. The excess premium over our expected losses may be used to fund SPCIC’s operating expenses, fund any deficit arising in workers’ compensation liability coverage, provide for surplus reserves, and to fund any other risk management activities.

SPCIC reinsures a third-party insurer for worker’s compensation insurance for the first dollar of each and every loss up to $250,000 per occurrence with a $6.0 million annual policy aggregate limit. The cumulative reserve for expected losses since inception in 2005 of this reinsurance program at September 30, 2010March 31, 2011 was approximately $4.1$4.3 million.

Based on an independent actuarial report, our expected losses related to workers’ compensation and general and professional liability in excess of our liability under our associated reinsurance programs at September 30, 2010March 31, 2011 was approximately $2.8$3.1 million. We recorded a corresponding receivable from third-party insurers and liability at September 30, 2010March 31, 2011 for these expected losses, which would be paid by third-party insurers to the extent losses are incurred. We have an umbrella liability insurance policy providing additional coverage in the amount of $25.0 million in the aggregate in excess of the policy limits of the general and professional liability insurance policy and automobile liability insurance policy.

SPCIC had restricted cash of approximately $5.7 million and $8.8 million at December 31, 20092010 and September 30, 2010, respectively,March 31, 2011, which was restricted to secure the reinsured claims losses of SPCIC under the general and professional liability and workers’ compensation reinsurance programs. The full extent of claims may not be fully determined for years. Therefore, the estimates of potential obligations are based on recommendations of an independent actuary using historical data, industry data, and our claims experience. Although we believe that the amounts accrued for losses incurred but not reported under the terms of our reinsurance programs are sufficient, any significant increase in the number of claims or costs associated with these claims made under these programs could have a material adverse effect on our financial results.

Provado:

Under a reinsurance agreement with a third party insurer, Provado reinsures the third party insurer for the first $250,000 of each loss for each line of coverage, subject to an annual aggregate equal to 107.7% of gross written premium, and certain claims in excess of $250,000 to an additional aggregate limit of $1.1 million. The cumulative reserve for expected losses of this reinsurance program at September 30, 2010March 31, 2011 was approximately $6.7$6.1 million. Effective February 15, 2011, Provado does not intend to renew its reinsurance agreement and will not assume liabilities for policies commencing after that date. It will continue to administer existing policies for the foreseeable future and resolve remaining and future claims related to these policies.

The liabilities for expected losses and loss adjustment expenses are based primarily on individual case estimates for losses reported by claimants. An estimate is provided for losses and loss adjustment expenses incurred but not reported on the basis of our claims experience and claims experience of the industry. These estimates are reviewed at least annually by independent consulting actuaries. As experience develops and new information becomes known, the estimates are adjusted.

Providence Liability Insurance Coverages

During the second quarter of 2010, we made changes to our automobile, general and professional liability and umbrella insurance coverage limits to ensure our insurance program meets our contractual requirements and insurable risks as we grow. The table below summarizes our liability insurance programs as of September 30, 2010.

Coverage Type

Coverage Limit

Reinsurance

Automobile

$2,000,000—  

Crime

$5,000,000—  

Director & Officer Liability

$10,000,000—  

Employed Lawyers

$1,000,000—  

Employment Practices Liability

$5,000,000—  

General & Professional Liability

$1,000,000 per loss; $5,000,000 aggregateFully reinsured by SPCIC

Umbrella

$25,000,000 in excess of general and
professional liability and auto liability
—  

Workers’ Compensation

Statutory amountsReinsured by SPCIC up to $250,000 per claim with a $6,000,000 aggregate limit

While we are insured for these types of claims, damages exceeding our insurance limits or outside our insurance coverage, such as a claim for fraud or punitive damages, could adversely affect our cash flow and financial condition.

Health Insurance

We offer our employees an option to participate in a self-funded health insurance program. As of September 30, 2010,March 31, 2011, health claims were self-funded with a stop-loss umbrella policy with a third party insurer to limit the maximum potential liability for individual claims to $200,000 per person and for a maximum potential claim liability based on member enrollment.

Health insurance claims are paid as they are submitted to the plan administrator. We maintain accruals for claims that have been incurred but not yet reported to the plan administrator and therefore have not been paid. The incurred but not reported reserve is based on an established cap and current payment trends of health insurance claims. The liability for the self-funded health plan of approximately $1.6$1.3 million and $1.3$1.4 million as of December 31, 20092010 and September 30, 2010,March 31, 2011, respectively, was recorded in “Reinsurance liability reserve” in our condensed consolidated balance sheets.

We charge our employees a portion of the costs of our self-funded group health insurance programs. We determine this charge at the beginning of each plan year based upon historical and projected medical utilization data. Any difference between our projections and our actual experience is borne by us. We estimate potential obligations for liabilities under this program to reserve what we believe to be a sufficient amount to cover liabilities based on our past experience. Any significant increase in the number of claims or costs associated with claims made under this program above what we reserve could have a material adverse effect on our financial results.

Contractual cash obligations.

The following is a summary of our future contractual cash obligations as of March 31, 2011:

   At March 31, 2011 

Contractual cash obligations (000’s)

  Total   Less than
1 Year
   1-3
Years
   3-5 Years   After 5
Years
 

Debt (1)

  $170,000    $16,626    $25,000    $128,374    $—    

Interest (1)(2)

   23,622     7,017     13,057     3,548     —    

Purchased services commitments

   90     90     —       —       —    

Capital Leases

   61     23     34     4     —    

Operating Leases

   38,830     12,616     15,455     6,569     4,190  
                         

Total

  $232,603    $36,372    $53,546    $138,495    $4,190  
                         

(1)In April 2011, we repurchased approximately $6.6 million principal amount of the Notes with cash. This amount is reflected in the “Less than 1 Year” column above and future interest payments have been adjusted as appropriate.

(2)Future interest payments have been calculated at rates that existed as of March 31, 2011.

Liquidity matters

We believe that our existing cash and cash equivalents and Amendedcash availability under the Credit Agreement provide funds necessary to meet our operating plan for 2010 and 2011. The expected operating plan for this period provides for full operation of our businesses as well as interest and projected principal payments on our debt. In addition, we are considering several strategic options to reduce or refinance our existing debt.

We may access capital markets to raise equity financing for various business reasons, including required debt payments and acquisitions. The timing, term, size, and pricing of any such financing will depend on investor interest and market conditions, and there can be no assurance that we will be able to obtain any such financing. In addition, with respect to required debt payments, the Amended Credit Agreement requires that upon receipt of any proceeds from a disposition, involuntary disposition, equity issuance, or debt issuance (as definedus (subject to certain exceptions as set forth in the Amended Credit Agreement) we mustto prepay principal thenthe outstanding loans in an aggregate amount equal to at least 50%100% of such proceeds except where the disposition requires the consent of the lenders, in which case the net cash proceeds will be used to prepay outstanding principal.

Our Credit Facility requires us to prepay an aggregate principal amount of the loan in an amount equal to 75% of our Excess Cash Flow, as defined, for each fiscal year. Excess Cash Flow is calculated based on our consolidated net income plus decreases or minus increases in net working capital plus non-cash depreciationreceived from certain asset dispositions, debt issuances, insurance and amortizationcasualty awards and other non-cash charges, minus capital expenditures, certain transaction fees and expenses related to our acquisition of LogistiCare and the negotiation of the Credit Facility and the Notes, principal amortization with respect to capital leases, all regularly scheduled principal payments and voluntary principal prepayments under the Credit Facility and earn out payments related to completed acquisitions permitted by the lender as more fully described in the Amended Credit Agreement. For 2009, we prepaid an aggregate principal amount of approximately $4.1 million representing 75% of our Excess Cash Flow.

This provision may result in the use of an increased portion of our cash flows from operations to pay principal payments on our Credit Facility (limiting our flexibility in planning for, or reacting to, changes in our business and industry) making the prepayments unavailable for operations, working capital, capital expenditures, expansion, acquisitions, or other purposes.

Our board of directors authorized an additional prepayment of $5.0 million of our term loan debt under the Amended Credit Agreement in January 2010. The prepayment was made on January 11, 2010. The $5.0 million voluntary prepayment, in addition to regularly scheduled principal payments in the aggregate amount of $10.9 million in the first nine months of 2010, brought the balance of our term loan to approximately $115.9 million at September 30, 2010. Our total long-term debt obligations at September 30, 2010 were approximately $185.9 million.

extraordinary receipts.

Our liquidity and financial position will continue to be affected by changes in prevailing interest rates on the portion of debt that bears interest at variable interest rates. We believe we have sufficient resources to fund our normal operations for the foreseeable future.

New and Proposed Federal Legislation with Income Tax Implications

Recently the U.S. federal government proposed future tax legislation that could change how U.S. companies with operations in foreign jurisdictions are taxed on their foreign income. These potential changes include, but are not limited to:

limitations on the deferral of U.S. taxation of foreign earnings;

limitations on the ability to claim and utilize foreign tax credits; and,

deferral of various tax deductions until non-U.S. earnings are repatriated to the U.S.

Each of these proposals would be effective for taxable years beginning after December 31, 2010. It is uncertain whether some or all of the proposals will be enacted. Given the size and scope of our current international operations, we believe that these proposals, if enacted, will not have a material impact on our effective tax rate, financial condition or results of operations.

Other pieces of legislation recently enacted or proposed by the U.S. federal government that have income tax implications are not expected to have a material impact on our results of operations, liquidity or capital resources.

New Accounting Pronouncements

In December 2009, the FASB issued Accounting Standards Update, or ASU, No. 2009-17-Consolidations (Topic 810): Improvements to Financial Reporting by Enterprises Involved with Variable Interest Entities, or ASU 2009-17. ASU 2009-17 amends the guidance on variable interest entities in ASC Topic 810-Consolidations related to the consolidation of variable interest entities. It requires reporting entities to evaluate former qualifying special purpose entities, or QSPEs, for consolidation, changes the approach to determining a variable interest entities, or VIEs, primary beneficiary from a quantitative assessment to a qualitative assessment designed to identify a controlling financial interest, and increases the frequency of required reassessments to determine whether a company is the primary beneficiary of a VIE. It also clarifies, but does not significantly change, the characteristics that identify a VIE. This ASU requires additional year-end and interim disclosures for public and nonpublic companies that are similar to the disclosures required by ASC paragraphs 810-10-50-8 through 50-19 and 860-10-50-3 through 50-9. ASU 2009-17 is effective as of the beginning of each reporting entity’s first annual reporting period that begins after November 15, 2009, for interim periods within that first annual reporting period, and for interim and annual reporting periods thereafter. On January 1, 2010, we adopted ASU 2009-17. The adoption of ASU 2009-17 did not have a material impact on our consolidated financial statements.

In January 2010, the FASB issued Accounting Standards Update, or ASU, 2010-06-Fair Value Measurements and Disclosures (Topic 820): Improving Disclosures about Fair Value Measurements, or ASU 2010-06. ASU 2010-06 amends certain disclosure requirements of Subtopic 820-10 and provides additional disclosures for transfers in and out of Levels I and II and for activity in Level III. This ASU also clarifies certain other existing disclosure requirements including level of desegregation and disclosures around inputs and valuation techniques. The final amendments to the ASC will be effective for annual or interim reporting periods beginning after December 15, 2009, except for the requirement to provide the Level 3 activity for purchases, sales, issuances, and settlements on a gross basis. That requirement will be effective for fiscal years beginning after December 15, 2010, and for interim periods within those fiscal years. Early adoption is permitted. ASU 2010-06 does not require disclosures for earlier periods presented for comparative purposes at initial adoption. We adopted ASU 2010-06 as of January 1, 2010 with respect to the provisions required to be adopted as of January 1, 2010.2010, and adopted the remaining provisions as of January 1, 2011. The adoption of these provisions of ASU 2010-06 did not have a material impact on our consolidated financial statements. We do

In December 2010, the FASB issued ASU No. 2010-28-Intangibles - Goodwill and Other (Topic 350): When to Perform Step 2 of the Goodwill Impairment Test for Reporting Units with Zero or Negative Carrying Amounts, or ASU 2010-28. The amendments in this ASU modify Step 1 of the goodwill impairment test for reporting units with zero or negative carrying amounts. For those reporting units, an entity is required to perform Step 2 of the goodwill impairment test if it is more likely than not believe that a goodwill impairment exists. In determining whether it is more likely than not that a goodwill impairment

exists, an entity should consider whether there are any adverse qualitative factors indicating that an impairment may exist. The qualitative factors are consistent with the provisionsexisting guidance and examples, which require that goodwill of a reporting unit be tested for impairment between annual tests if an event occurs or circumstances change that would more likely than not reduce the fair value of a reporting unit below its carrying amount. For public entities, the amendments in this ASU 2010-06 that are effective for fiscal years, and interim periods within those years, beginning after December 15, 2010 will2010. We adopted ASU 2010-28 as of January 1, 2011. The adoption of ASU 2010-28 did not have a material impact on our consolidated financial statements.

In FebruaryDecember 2010, the FASB issued ASU No. 2010-08-2010-29Technical Corrections to Various Topics,-Business Combinations (Topic 805): Disclosure of Supplementary Pro Forma Information for Business Combinations, or ASU 2010-08.2010-29. The amendments in this ASU 2010-08 isaffect any public entity as defined by Topic 805, Business Combinations, that enters into business combinations that are material on an individual or aggregate basis. The amendments in this ASU specify that if a public entity presents comparative financial statements, the resultentity should disclose revenue and earnings of the FASB’s reviewcombined entity as though the business combination(s) that occurred during the current year had occurred as of its standardsthe beginning of the comparable prior annual reporting period only. The amendments also expand the supplemental pro forma disclosures to determine if any provisions are outdated, contain inconsistencies, or need clarificationsinclude a description of the nature and amount of material, nonrecurring pro forma adjustments directly attributable to reflect the FASB’s original intent. The FASB believes the amendments do not fundamentally change GAAP. However, certain clarifications on embedded derivatives and hedging (Subtopic 815-15) may cause a changebusiness combination included in the application of that Subtopicreported pro forma revenue and special transition provisions are provided for those amendments.earnings. The ASU contains various effective dates. The clarifications of the guidance on embedded derivatives and hedging (Subtopic 815-15)amendments are effective prospectively for fiscal years beginning after December 15, 2009. The amendments to the guidance on accounting for income taxes in a reorganization (Subtopic 852-740) applies to reorganizationsbusiness combinations for which the acquisition date of the reorganization is on or after the beginning of the first annual reporting period beginning on or after December 15, 2008. All other amendments are effective2010. We adopted ASU 2010-29 as of the first reporting period (including interim periods) beginning after February 2, 2010. On January 1, 2010, we adopted ASU 2010-08.2011. The adoption of ASU 2010-082010-29 will only impact disclosures in our consolidated financial statements, and did not have a materialan impact on our consolidatedthe financial statements.

Pending Accounting Pronouncements

In October, 2009,statements in the FASB issued ASU No. 2009-13-Revenue Recognition (Topic 605), Multiple-Deliverable Revenue Arrangements a consensus of the FASB Emerging Issues Task Force,or ASU 2009-13. ASU 2009-13 amends ASC Subtopic 650-25 to eliminate the requirement that all undelivered elements have vendor specific objective evidence, or VSOE, or third party evidence, or TPE, before an entity can recognize the portion of an overall arrangement fee that is attributable to items that already have been delivered. In the absence of VSOE or TPE of the standalone selling price for one or more delivered or undelivered elements in a multiple-element arrangement, entities will be required to estimate the selling prices of those elements. The overall arrangement fee will be allocated to each element (both delivered and undelivered items) based on their relative selling prices, regardless of whether those selling prices are evidenced by VSOE or TPE or are based on the entity’s estimated selling price. Application of the “residual method” of allocating an overall arrangement fee between delivered and undelivered elements will no longer be permitted upon adoption of ASU 2009-13. Additionally, the new guidance will require entities to disclose more information about their multiple-element revenue arrangements. The ASU is effective prospectively for revenue arrangements entered into or materially modified in fiscal years beginning on or after June 15, 2010. Early adoption is permitted. If a company elects early adoption and the period of adoption is not the beginning of its fiscal year, the requirements must be applied retrospectively to the beginning of the fiscal year. Retrospective application to prior years is an option, but is not required. In the initial year of application, companies are required to make qualitative and quantitative disclosures about the impact of the changes. We have determined the adoption of ASU 2009-13 will not have a material impact our consolidated financial statements.current period.

Other accounting standards and exposure drafts, such as exposure drafts related to revenue recognition, leases, loss contingencies,derivatives, comprehensive income and fair value measurements, that have been issued or proposed by the FASB or other standards setting bodies that do not require adoption until a future date are being evaluated to determine whether adoption will have a material impact on our consolidated financial statements.

Forward-Looking Statements

Certain statements contained in this quarterly report on Form 10-Q, such as any statements about our confidence or strategies or our expectations about revenues, liabilities, results of operations, cash flows, ability to fund operations, profitability, ability to meet financial covenants, contracts or market opportunities, constitute forward-looking statements within the meaning of section 27A of the Securities Act of 1933 and section 21E of the Securities Exchange Act of 1934. These forward-looking statements are based on our current expectations, assumptions, estimates and projections about our business and our industry. You can identify forward-looking statements by the use of words such as “may,” “should,” “will,” “could,” “estimates,” “predicts,” “potential,” “continue,” “anticipates,” “believes,” “plans,” “expects,” “future,” and “intends” and similar expressions which are intended to identify forward-looking statements.

The forward-looking statements contained herein are not guarantees of our future performance and are subject to a number of known and unknown risks, uncertainties and other factors disclosed in our annual report on Form 10-K for the year ended December 31, 2009.2010. Some of these risks, uncertainties and other factors are beyond our control and difficult to predict and could cause our actual results or achievements to differ materially from those expressed, implied or forecasted in the forward-looking statements.

All forward-looking statements attributable to us or persons acting on our behalf are expressly qualified in their entirety by the cautionary statements contained above and throughout this report. You are cautioned not to place undue reliance on these forward-looking statements, which speak only as of the date the statement was made. We do not intend to update publicly any forward-looking statements, whether as a result of new information, future events or otherwise.

Item 3.Quantitative and Qualitative Disclosures About Market Risk.

Foreign currency translation

We conduct business in Canada through our wholly-owned subsidiary WCG, and as such, our cash flows and earnings are subject to fluctuations from changes in foreign currency exchange rates. We believe that the impact of currency fluctuations does not represent a significant risk to us given the size and scope of our current international operations. Therefore, we do not hedge against the possible impact of this risk. A 10% adverse change in the foreign currency exchange rate would not have a significant impact on our condensed consolidated results of operations or financial position.

Interest rate and market risk

As of September 30, 2010,March 31, 2011, we had borrowings under our term loan of approximately $115.9$100.0 million and no borrowings under our revolving line of credit. Borrowings under the Amended Credit Agreement accrued interest at LIBOR plus 6.5%2.75% per annum as of September 30, 2010.March 31, 2011. An increase of 1% in the LIBOR rate would cause an increase in interest expense of up to $2.7$3.6 million over the remaining term of the Amended Credit Agreement, which expires in 2013.2016.

We have convertible senior subordinated notes of $70 million outstanding at September 30, 2010March 31, 2011 in connection with an acquisition completed in 2007. These notes bear a fixed interest rate of 6.5%.

We entered into an interest rate swap agreement effective March 11, 2010, with a notional amount of $63.4 million maturing on December 13, 2010. Under this swap agreement, we receive interest equivalent to one-month LIBOR and pay a fixed rate of interest of .58% with settlement occurring monthly. By entering into the interest rate swap, we effectively fixed the interest rate payable by us on $63.4 million of our floating rate long-term debt at 7.08% for the period March 11, 2010 to December 13, 2010.

We assess the significance of interest rate market risk on a periodic basis and may implement strategies to manage such risk as we deem appropriate.

Concentration of credit risk

We provide government sponsored social services to individuals and families pursuant to over 500700 contracts as of September 30, 2010.March 31, 2011. Contracts we enter into with governmental agencies and with other entities that contract with governmental agencies accounted for approximately 82% and 81% of our revenue for the ninethree months ended September 30, 2009March 31, 2010 and 2010, respectively.2011. The related contracts are subject to possible statutory and regulatory changes, rate adjustments, administrative rulings, rate freezes and funding reductions. Reductions in amounts paid under these contracts for our services or changes in methods or regulations governing payments for our services could materially adversely affect our revenue and profitability. For the ninethree months ended September 30, 2010,March 31, 2011, we conducted a portion of our operations in Canada through WCG. At September 30, 2010,March 31, 2011, approximately $13.9$14.1 million, or 16.7%15.0%, of our net assets were located in Canada. We are subject to the risks inherent in conducting business across national boundaries, any one of which could adversely impact our business. In addition to currency fluctuations, these risks include, among other things: (i) economic downturns; (ii) changes in or interpretations of local law, governmental policy or regulation; (iii) restrictions on the transfer of funds into or out of the country; (iv) varying tax systems; (v) delays from doing business with governmental agencies; (vi) nationalization of foreign assets; and (vii) government protectionism. We intend to continue to evaluate opportunities to establish additional operations in Canada. One or more of the foregoing factors could impair our current or future operations and, as a result, harm our overall business.

 

Item 4.Controls and Procedures.

(a) Evaluation of disclosure controls and procedures

The Company, under the supervision and with the participation of its management, including its principal executive officer and principal financial officer, evaluated the effectiveness of the design and operation of its disclosure controls and procedures, as defined in Rule 13a-15(e) of the Securities Exchange Act of 1934, as amended (the “Exchange Act”) as of the end of the period covered by this report (September 30, 2010)(March 31, 2011) (“Disclosure Controls”). Based upon the Disclosure Controls evaluation, the principal executive officer and principal financial officer have concluded that the Disclosure Controls arewere effective in reaching a reasonable level of assurance that (i) information required to be disclosed by the Company in the reports that it files or submits under the Exchange Act is recorded, processed, summarized and reported within the time periods specified in the Securities and Exchange Commission’s rules and forms and (ii) information required to be disclosed by the Company in the reports that it files or submits under the Exchange Act is accumulated and communicated to the Company’s management, including its principal executive and principal financial officers, or persons performing similar functions, as appropriate to allow timely decisions regarding required disclosure.

(b) Changes in internal controls

The principal executive officer and principal financial officer also conducted an evaluation of the Company’s internal control over financial reporting (“Internal Control”) to determine whether any changes in Internal Control occurred during the quarter ended September 30, 2010March 31, 2011 that have materially affected or which are reasonably likely to materially affect Internal Control. Based on that evaluation, there has been no such change during the quarter ended September 30, 2010.March 31, 2011.

(c) Limitations on the Effectiveness of Controls

Control systems, no matter how well conceived and operated, are designed to provide a reasonable, but not an absolute, level of assurance that the objectives of the control system are met. Further, the design of a control system must reflect the fact that there are resource constraints, and the benefits of controls must be considered relative to their costs. Because of the inherent limitations in all control systems, no evaluation of controls can provide absolute assurance that all control issues and instances of fraud, if any, within the Company have been detected. Because of the inherent limitations in a cost-effective control system, misstatements due to error or fraud may occur and not be detected. The Company conducts periodic evaluations of its internal controls to enhance, where necessary, its procedures and controls.

PART II—OTHER INFORMATION

 

Item 1.Legal Proceedings.

Although we believe we are not currently a party to any material litigation, we may from time to time become involved in litigation relating to claims arising from our ordinary course of business. These claims, even if not meritorious, could result in the expenditure of significant financial and managerial resources.

 

Item 1A.Risk Factors.

In addition to the other information set forth in this report, you should carefully consider the factors discussed in Part I, “Item 1A. Risk Factors” in our Annual Report on Form 10-K for the year ended December 31, 2009,2010, which could materially affect our business, financial condition or future results. The risk factors in our Annual Report on Form 10-K have not materially changed. The risks described in our Annual Report on Form 10-K are not the only risks facing our Company. Additional risks and uncertainties not currently known to us or that we currently deem to be immaterial also may materially adversely affect our business, financial condition and/or operating results.

 

Item 2.Unregistered Sales of Equity Securities and Use of Proceeds.

Restrictions Upon the Payment of Dividends

Under our new credit facilityagreement we are prohibited from paying any cash dividends if there is a default under the facility or if the payment of any cash dividends would result in a default.

 

Item 3.Defaults Upon Senior Securities.

None.

 

Item 4.(Removed and Reserved).

 

Item 5.Other Information.

None.

Item 6.Exhibits.

 

Exhibit
Number

  

Description

10.1  Credit and GuarantyForm of Stock Option Agreements, as amended.
10.2Form of Restricted Stock Agreements, as amended.
10.3Form of Performance Restricted Stock Unit Agreements.
    10.4(1)Employment Agreement dated as of December 7, 2007, by and amongMarch 22, 2011, between The Providence Service Corporation CIT Healthcare LLC, Bank of America, N.A. and SunTrust Bank, ING Capital LLCFletcher Jay McCusker.
    10.5(1)Employment Agreement dated March 22, 2011, between The Providence Service Corporation and Royal Bank of Canada,Michael N. Deitch.
    10.6(1)Employment Agreement dated March 22, 2011, between The Providence Service Corporation and the other lenders party thereto.Fred D. Furman.
    10.7(1)Employment Agreement dated March 22, 2011, between The Providence Service Corporation and Craig A. Norris.
31.1  Certification pursuant to Securities Exchange Act Rules 13a-14 and 15d-14 of the Chief Executive Officer
31.2  Certification pursuant to Securities Exchange Act Rules 13a-14 and 15d-14 of the Chief Financial Officer
32.1  Certification pursuant to 18 U.S.C Section 1350, as adopted pursuant to Section 906 of the Sarbanes-Oxley Act of 2002, of the Chief Executive Officer
32.2  Certification pursuant to 18 U.S.C Section 1350, as adopted pursuant to Section 906 of the Sarbanes-Oxley Act of 2002, of the Chief Financial Officer

 

(1)Incorporated by reference from an exhibit to the registrant’s current report on Form 8-K filed with the Securities and Exchange Commission on March 28, 2011.

SIGNATURES

Pursuant to the requirements of the Securities Exchange Act of 1934, the registrant has duly caused this report to be signed on its behalf by the undersigned thereunto duly authorized.

 

 THE PROVIDENCE SERVICE CORPORATION
Date: November 5, 2010May 6, 2011 By: 

/s/S/ FLETCHER JAY MCCUSKER

  

Fletcher Jay McCusker

Chairman of the Board, Chief Executive Officer

  (Principal Executive Officer)
Date: November 5, 2010May 6, 2011 By: 

/s/S/ MICHAEL N. DEITCH

  

Michael N. Deitch

Chief Financial Officer

  (Principal Financial and Accounting Officer)

EXHIBIT INDEX

 

Exhibit
Number

  

Description

10.1  Credit and GuarantyForm of Stock Option Agreements, as amended.
10.2Form of Restricted Stock Agreements, as amended.
10.3Form of Performance Restricted Stock Unit Agreements.
    10.4(1)Employment Agreement dated as of December 7, 2007, by and amongMarch 22, 2011, between The Providence Service Corporation CIT Healthcare LLC, Bank of America, N.A. and SunTrust Bank, ING Capital LLCFletcher Jay McCusker.
    10.5(1)Employment Agreement dated March 22, 2011, between The Providence Service Corporation and Royal Bank of Canada,Michael N. Deitch.
    10.6(1)Employment Agreement dated March 22, 2011, between The Providence Service Corporation and the other lenders party thereto.Fred D. Furman.
    10.7(1)Employment Agreement dated March 22, 2011, between The Providence Service Corporation and Craig A. Norris.
31.1  Certification pursuant to Securities Exchange Act Rules 13a-14 and 15d-14 of the Chief Executive Officer
31.2  Certification pursuant to Securities Exchange Act Rules 13a-14 and 15d-14 of the Chief Financial Officer
32.1  Certification pursuant to 18 U.S.C Section 1350, as adopted pursuant to Section 906 of the Sarbanes-Oxley Act of 2002, of the Chief Executive Officer
32.2  Certification pursuant to 18 U.S.C Section 1350, as adopted pursuant to Section 906 of the Sarbanes-Oxley Act of 2002, of the Chief Financial Officer

(1)Incorporated by reference from an exhibit to the registrant’s current report on Form 8-K filed with the Securities and Exchange Commission on March 28, 2011.

 

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