UNITED STATES

SECURITIES AND EXCHANGE COMMISSION

Washington, D.C. 20549

FORM 10-Q

 

xQUARTERLY REPORT PURSUANT TO SECTION 13 OR 15 (d) OF THE SECURITIES EXCHANGE ACT OF 1934

For the quarterly period ended September 30, 2013March 31, 2014

OR

 

¨TRANSITION REPORT PURSUANT TO SECTION 13 OR 15 (d) OF THE SECURITIES EXCHANGE ACT OF 1934

For the transition period fromto

Commission file number 1-5975

HUMANA INC.

(Exact name of registrant as specified in its charter)

 

Delaware 61-0647538

(State or other jurisdiction of

incorporation or organization)

 

(I.R.S. Employer

Identification Number)

500 West Main Street

Louisville, Kentucky 40202

(Address of principal executive offices, including zip code)

(502) 580-1000

(Registrant’s telephone number, including area code)

Indicate by check mark whether the registrant (1) has filed all reports required to be filed by Section 13 or 15(d) of the Securities Exchange Act of 1934 during the preceding 12 months (or for such shorter period that the registrant was required to file such reports), and (2) has been subject to such filing requirements for the past 90 days.

Yes  x    No  ¨

Indicate by check mark whether the registrant has submitted electronically and posted on its corporate Web site, if any, every Interactive Data File required to be submitted and posted pursuant to Rule 405 of Regulation S-T during the preceding 12 months (or for such shorter period that the registrant was required to submit and post such files).

Yes  x    No  ¨

Indicate by checkmark whether the registrant is a large accelerated filer, an accelerated filer, a non-accelerated filer, or a smaller reporting company. See the definitions of “large accelerated filer,” “accelerated filer” and “smaller reporting company” in Rule 12b-2 of the Exchange Act. (Check one):

 

Large accelerated filer x  Accelerated filer ¨
Non-accelerated filer ¨  Smaller reporting company ¨

Indicate by check mark whether the registrant is a shell company (as defined in Rule 12b-2 of the Act).    Yes  ¨    No  x

Indicate the number of shares outstanding of each of the issuer’s classes of common stock as of the latest practicable date.

 

Class of Common Stock

Outstanding at
March 31, 2014

$0.16 2/3 par value

  

Outstanding at

September 30, 2013

155,913,299

154,784,234 shares

 

 

 


Humana Inc.

FORM 10-Q

September 30, 2013MARCH 31, 2014

INDEX

 

   Page 

Part I: Financial Information

  

Item 1.

 Financial Statements (Unaudited)  
 

Condensed Consolidated Balance Sheets at September 30, 2013March 31, 2014 and December 31, 20122013

   3  
 

Condensed Consolidated Statements of Income for the three and nine months ended September 30,March 31, 2014 and 2013 and 2012

   4  
 

Condensed Consolidated Statements of Comprehensive Income for the three and nine months ended September 30,March 31, 2014 and 2013 and 2012

   5  
 

Condensed Consolidated Statements of Cash Flows for the ninethree months ended September 30,March 31, 2014 and 2013 and 2012

   6  
 

Notes to Condensed Consolidated Financial Statements

   7  

Item 2.

 Management’s Discussion and Analysis of Financial Condition and Results of Operations   2726  

Item 3.

 Quantitative and Qualitative Disclosures about Market Risk   5146  

Item 4.

 Controls and Procedures   5146  

Part II: Other Information

  

Item 1.

 Legal Proceedings   5247  

Item 1A.

 Risk Factors   5247  

Item 2.

 Unregistered Sales of Equity Securities and Use of Proceeds   5348  

Item 3.

 Defaults Upon Senior Securities   5348  

Item 4.

 Mine Safety Disclosures   5348  

Item 5.

 Other Information   5348  

Item 6.

 Exhibits   5348  
 Signatures   5550  
 Certifications  


Humana Inc.

CONDENSED CONSOLIDATED BALANCE SHEETS

(Unaudited)

 

  September 30, December 31,   March 31, December 31, 
  2013 2012   2014 2013 
  (in millions, except share amounts)   (in millions, except share amounts) 
ASSETS      

Current assets:

      

Cash and cash equivalents

  $1,255   $1,306    $1,662   $1,138  

Investment securities

   8,262    8,001     8,248   8,090  

Receivables, less allowance for doubtful accounts of $109 in 2013 and $94 in 2012

   824    733  

Receivables, less allowance for doubtful accounts of $118 in each of 2014 and 2013:

   1,460   950  

Other current assets

   2,232    1,670     2,605   2,122  
  

 

  

 

   

 

  

 

 

Total current assets

   12,573    11,710     13,975    12,300  
  

 

  

 

   

 

  

 

 

Property and equipment, net

   1,180    1,098     1,244    1,218  

Long-term investment securities

   1,737    1,846     1,800    1,710  

Goodwill

   3,716    3,640     3,699    3,733  

Other long-term assets

   1,697    1,685     1,848    1,774  
  

 

  

 

   

 

  

 

 

Total assets

  $20,903   $19,979    $22,566   $20,735  
  

 

  

 

   

 

  

 

 
LIABILITIESAND STOCKHOLDERS’ EQUITY      

Current liabilities:

      

Benefits payable

  $4,070   $3,779    $4,432   $3,893  

Trade accounts payable and accrued expenses

   2,010    2,042     2,752    1,821  

Book overdraft

   273    324     267    403  

Unearned revenues

   198    230     263    206  
  

 

  

 

   

 

  

 

 

Total current liabilities

   6,551    6,375     7,714    6,323  

Long-term debt

   2,603    2,611     2,598    2,600  

Future policy benefits payable

   1,827    1,858     2,199    2,207  

Other long-term liabilities

   316    288     330    289  
  

 

  

 

   

 

  

 

 

Total liabilities

   11,297    11,132     12,841    11,419  
  

 

  

 

   

 

  

 

 

Commitments and contingencies

      

Stockholders’ equity:

      

Preferred stock, $1 par; 10,000,000 shares authorized; none issued

   0    0     0    0  

Common stock, $0.16 2/3 par; 300,000,000 shares authorized; 196,119,727 shares issued at September 30, 2013 and 194,470,820 shares issued at December 31, 2012

   32    32  

Common stock, $0.16 2/3 par; 300,000,000 shares authorized;

197,498,599 shares issued at March 31, 2014 and 196,275,506 shares issued at December 31, 2013

   33    33  

Capital in excess of par value

   2,242    2,101     2,333    2,267  

Retained earnings

   9,014    7,881     9,266    8,942  

Accumulated other comprehensive income

   196    386     226    158  

Treasury stock, at cost, 40,206,428 shares at September 30, 2013 and 36,138,955 shares at December 31, 2012

   (1,878  (1,553

Treasury stock, at cost, 42,714,365 shares at March 31, 2014 and 42,245,097 shares at December 31, 2013

   (2,133  (2,084
  

 

  

 

   

 

  

 

 

Total stockholders’ equity

   9,606    8,847     9,725    9,316  
  

 

  

 

   

 

  

 

 

Total liabilities and stockholders’ equity

  $20,903 �� $19,979    $22,566   $20,735  
  

 

  

 

   

 

  

 

 

See accompanying notes to condensed consolidated financial statements.

Humana Inc.

CONDENSED CONSOLIDATED STATEMENTS OF INCOME

(Unaudited)

 

  Three months ended 
  Three months ended
September 30,
   Nine months ended
September 30,
   March 31, 
  2013   2012   2013   2012   2014   2013 
  (in millions, except per share results)   (in millions, except
per share results)
 

Revenues:

            

Premiums

  $9,698    $9,088    $29,267    $28,029    $11,083    $9,868  

Services

   528     467     1,581     1,251     538     525  

Investment income

   93     96     278     289     91     93  
  

 

   

 

   

 

   

 

   

 

   

 

 

Total revenues

   10,319     9,651     31,126     29,569     11,712     10,486  
  

 

   

 

   

 

   

 

   

 

   

 

 

Operating expenses:

            

Benefits

   8,075     7,467     24,361     23,469     9,124     8,195  

Operating costs

   1,540     1,408     4,447     4,175     1,785     1,446  

Depreciation and amortization

   83     75     243     218     82     80  
  

 

   

 

   

 

   

 

   

 

   

 

 

Total operating expenses

   9,698     8,950     29,051     27,862     10,991     9,721  
  

 

   

 

   

 

   

 

   

 

   

 

 

Income from operations

   621     701     2,075     1,707     721     765  

Interest expense

   35     26     105     78     35     35  
  

 

   

 

   

 

   

 

   

 

   

 

 

Income before income taxes

   586     675     1,970     1,629     686     730  

Provision for income taxes

   218     249     709     599     318     257  
  

 

   

 

   

 

   

 

   

 

   

 

 

Net income

  $368    $426    $1,261    $1,030    $368    $473  
  

 

   

 

   

 

   

 

   

 

   

 

 

Basic earnings per common share

  $2.34    $2.65    $7.98    $6.34    $2.37    $2.97  
  

 

   

 

   

 

   

 

   

 

   

 

 

Diluted earnings per common share

  $2.31    $2.62    $7.90    $6.27    $2.35    $2.95  
  

 

   

 

   

 

   

 

   

 

   

 

 

Dividends declared per common share

  $0.27    $0.26    $0.80    $0.77  

Dividends per common share

  $0.27    $0.26  
  

 

   

 

   

 

   

 

   

 

   

 

 

See accompanying notes to condensed consolidated financial statements.

Humana Inc.

CONDENSED CONSOLIDATED STATEMENTS OF COMPREHENSIVE INCOME

(Unaudited)

 

  Three months ended 
  Three months ended
September 30,
 Nine months ended
September 30,
   March 31, 
  2013 2012 2013 2012   2014 2013 
  (in millions)   (in millions) 

Net income

  $368   $426   $1,261   $1,030    $368   $473  

Other comprehensive (loss) income:

     

Other comprehensive income (loss):

   

Change in gross unrealized investment gains/losses

   (16  116    (286  168     108   (87

Effect of income taxes

   6    (42  105    (61   (39 32  
  

 

  

 

  

 

  

 

   

 

  

 

 

Total change in unrealized investment gains/losses, net of tax

   (10  74    (181  107     69    (55
  

 

  

 

  

 

  

 

   

 

  

 

 

Reclassification adjustment for net realized gains included in investment income

   (4  (6  (14  (20   (1  (5

Effect of income taxes

   1    2    5    7     0    2  
  

 

  

 

  

 

  

 

   

 

  

 

 

Total reclassification adjustment, net of tax

   (3  (4  (9  (13   (1  (3
  

 

  

 

  

 

  

 

   

 

  

 

 

Other comprehensive (loss) income, net of tax

   (13  70    (190  94  

Other comprehensive income (loss), net of tax

   68    (58
  

 

  

 

  

 

  

 

   

 

  

 

 

Comprehensive income

  $355   $496   $1,071   $1,124    $436   $415  
  

 

  

 

  

 

  

 

   

 

  

 

 

See accompanying notes to condensed consolidated financial statements.

Humana Inc.

CONDENSED CONSOLIDATED STATEMENTS OF CASH FLOWS

(Unaudited)

 

  For the nine months ended
September 30,
   For the three months ended
March 31,
 
  2013 2012   2014 2013 
  (in millions)   (in millions) 

Cash flows from operating activities

      

Net income

  $1,261   $1,030    $368   $473  

Adjustments to reconcile net income to net cash provided by operating activities:

      

Net realized capital gains

   (14  (20   (1 (5

Stock-based compensation

   73    68     33   32  

Depreciation and amortization

   312    238     107   102  

Provision (benefit) for deferred income taxes

   31    (6

Benefit for deferred income taxes

   (26 0  

Changes in operating assets and liabilities, net of effect of businesses acquired:

      

Receivables

   (89  436     (524 (588

Other assets

   (165  (236   (566 (130

Benefits payable

   287    131     539   311  

Other liabilities

   24    121     684   190  

Unearned revenues

   (32  (95   57   13  

Other, net

   44    51     0   14  
  

 

  

 

   

 

  

 

 

Net cash provided by operating activities

   1,732    1,718     671    412  
  

 

  

 

   

 

  

 

 

Cash flows from investing activities

      

Acquisitions, net of cash acquired

   (161  (288   (6  (5

Proceeds from sale of business

   33    0     72    0  

Purchases of property and equipment

   (310  (304   (106  (90

Purchases of investment securities

   (2,665  (2,166   (507  (783

Maturities of investment securities

   853    1,111     258    294  

Proceeds from sales of investment securities

   1,107    894     118    192  
  

 

  

 

   

 

  

 

 

Net cash used in investing activities

   (1,143  (753   (171  (392
  

 

  

 

   

 

  

 

 

Cash flows from financing activities

      

Receipts (withdrawals) from contract deposits, net

   (201  (347   220    236  

Repayment of long-term debt

   0    (36

Change in book overdraft

   (51  (29   (136  (34

Common stock repurchases

   (325  (513   (49  (94

Dividends paid

   (125  (124   (44  (42

Excess tax benefit from stock-based compensation

   6    21     8    1  

Proceeds from stock option exercises and other

   56    49     25    5  
  

 

  

 

   

 

  

 

 

Net cash used in financing activities

   (640  (979

Net cash provided by financing activities

   24    72  
  

 

  

 

   

 

  

 

 

Decrease in cash and cash equivalents

   (51  (14

Increase in cash and cash equivalents

   524    92  

Cash and cash equivalents at beginning of period

   1,306    1,377     1,138    1,306  
  

 

  

 

   

 

  

 

 

Cash and cash equivalents at end of period

  $1,255   $1,363    $1,662   $1,398  
  

 

  

 

   

 

  

 

 

Supplemental cash flow disclosures:

      

Interest payments

  $82   $65    $10   $10  

Income tax payments, net

  $724   $514    $12   $1  

See accompanying notes to condensed consolidated financial statements.

Humana Inc.

NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS

Unaudited

1. BASIS OF PRESENTATION

The accompanying condensed consolidated financial statements are presented in accordance with generally accepted accounting principles for interim financial information and with the instructions to Form 10-Q and Article 10 of Regulation S-X. Accordingly, they do not include all of the disclosures normally required by accounting principles generally accepted in the United States of America, or GAAP, or those normally made in an Annual Report on Form 10-K. The year-end condensed consolidated balance sheet data was derived from audited financial statements, but does not include all disclosures required by GAAP. For further information, the reader of this Form 10-Q should refer to our Form 10-K for the year ended December 31, 2012,2013, that was filed with the Securities and Exchange Commission, or the SEC, on February 21, 2013, as amended on April 12, 2013 to correct a scrivener’s error in the exhibit index.19, 2014. We refer to the Form 10-K together with any amendments, as the “2012“2013 Form 10-K” in this document. References throughout this document to “we,” “us,” “our,” “Company,” and “Humana” mean Humana Inc. and its subsidiaries.

The preparation of our condensed consolidated financial statements in accordance with GAAP requires us to make estimates and assumptions that affect the amounts reported in the condensed consolidated financial statements and accompanying notes. The areas involving the most significant use of estimates are the estimation of benefits payable, the impact of risk sharing provisions related to our Medicare contracts, the valuation and related impairment recognition of investment securities, and the valuation and related impairment recognition of long-lived assets, including goodwill. These estimates are based on knowledge of current events and anticipated future events, and accordingly, actual results may ultimately differ materially from those estimates. Refer to Note 2 to the consolidated financial statements included in our 20122013 Form 10-K for information on accounting policies that the Company considers in preparing its consolidated financial statements.

The financial information has been prepared in accordance with our customary accounting practices and has not been audited. In our opinion, the information presented reflects all adjustments necessary for a fair statement of interim results. All such adjustments are of a normal and recurring nature.

Business Segment Reclassifications

On January 1, 2013,2014, we reclassified certain of our businesses from our Healthcare Services segment to our Employer Group segment to correspond with internal management reporting changeschanges. Our reportable segments remain the same and renamed our Health and Well-Being Services segment as Healthcare Services. Our Employer Group segment now includes our health and wellness businesses, including HumanaVitality and Lifesynch’s employee assistance programs, which had historically been reported in our Healthcare Services segment. The Retail segment now includes our contract with the Centers for Medicare and Medicaid Services, or CMS, to administer the Limited Income Newly Eligible Transition, or LI-NET, program as well as our state-based contracts for Medicaid members, which had historically been reported in our Other Businesses category. Priorprior period segment financial information has been recast to conform to the 20132014 presentation. See Note 1312 for segment financial information.

Military ServicesHealth Care Reform

AsThe Patient Protection and Affordable Care Act and The Health Care and Education Reconciliation Act of 2010 (which we collectively refer to as the Health Care Reform Law) enacted significant reforms to various aspects of the U.S. health insurance industry. Certain of these reforms became effective January 1, 2014, including an annual insurance industry premium-based fee and the establishment of federally-facilitated or state-based exchanges coupled with three premium stabilization programs, as described more fully below.

The Health Care Reform Law imposes an annual premium-based fee on health insurers for each calendar year beginning on or after January 1, 2014 which is not deductible for tax purposes. We are required to estimate a liability for the health insurer fee and record it in Note 2full once qualifying insurance coverage is provided in the applicable calendar year in which the fee is payable with a corresponding deferred cost that is amortized ratably to expense over the same calendar year. In September 2014, we expect to pay the federal government approximately $548 million for the annual health insurance industry fee attributed to calendar year 2014, in accordance with the Health Care Reform Law. We have recorded a liability for this fee in other current liabilities with a corresponding deferred cost in other current assets in our condensed consolidated financial statements. Amortization of the deferred cost resulted in operating cost expense of approximately $137 million for the three months ended March 31, 2014 and a remaining deferred cost asset balance of approximately $411 million at March 31, 2014. No such amounts were recorded at December 31, 2013 as the qualifying insurance coverage was not provided until January 1, 2014.

Humana Inc.

NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS—(Continued)

Unaudited

The Health Care Reform Law also establishes risk spreading premium stabilization programs effective January 1, 2014. The risk spreading programs are applicable to certain of our commercial medical insurance products, which collectively represented approximately 16% of our total premiums and services revenue for the three months ended March 31, 2014. These programs, commonly referred to as the 3Rs, include a permanent risk adjustment program, a transitional reinsurance program, and a temporary risk corridors program designed to more evenly spread the financial risk borne by issuers and to mitigate the risk that issuers would have mispriced products. The transitional reinsurance and temporary risk corridors programs are for years 2014 through 2016, with potential for additional reinsurance recoveries through 2018 to the consolidated financial statements includedextent funds are available. Policies issued prior to March 23, 2010 are considered grandfathered policies and are exempt from the 3Rs. Certain states have allowed non-grandfathered policies issued prior to January 1, 2014 to extend the date of required transition to policies compliant with the Health Care Reform Law to as late as 2017. Accordingly, such policies are exempt from the 3Rs until they transition to policies compliant with the Health Care Reform Law.

The permanent risk adjustment program adjusts the premiums that commercial individual and small group health insurance issuers receive based on the demographic factors and health status of each member as derived from current year medical diagnosis as reported throughout the year. This program transfers funds from lower risk plans to higher risk plans within similar plans in our 2012 Form 10-K, on April 1, 2012, we began delivering servicesthe same state. The risk adjustment program is applicable to commercial individual and small group health plans (except certain exempt and grandfathered plans as discussed above) operating both inside and outside of the health insurance exchanges established under the current TRICARE South Region contractHealth Care Reform Law. Under the risk adjustment program, a risk score is assigned to each covered member to determine an average risk score at the individual and small group level by legal entity in a particular market in a state. Additionally, an average risk score is determined for the entire subject population for each market in each state. Settlements are determined on a net basis by legal entity and state. Each health insurance issuer’s average risk score is compared to the state’s average risk score. Plans with an average risk score below the state average will pay into a pool and health insurance issuers with an average risk score that is greater than the state average risk score will receive money from that pool. We generally rely on providers, including certain network providers who are our employees, to appropriately document all medical data, including the diagnosis codes submitted with claims, as the basis for our risk scores under the program. Our estimate of amounts receivable and/or payable under the risk adjustment program is based on our estimate of both our own and the state average risk scores. Assumptions used in these estimates include but are not limited to geographic considerations including our historical experience in markets we have participated in over a long period of time, member demographics including age and gender for our members and other health insurance issuers, our pricing model, sales data for each metal tier (different metal tiers yield different risk scores), the mix of previously underwritten membership as compared to new members in plans compliant with the Health Care Reform Law, published third party studies, and other publicly available data including regulatory plan filings. We expect to refine our estimates as new information becomes available, including additional data released by the Department of Defense,Health and Human Services, or DoD,HHS, regarding estimates of state average risk scores. Risk adjustment will be subject to audit by HHS beginning in 2014, however, there will be no payments associated with these audits in 2014 or 2015, the first two years of the program.

The temporary risk corridor program applies to individual and small group Qualified Health Plans (or substantially equivalent plans), or QHPs, as more fully describeddefined by HHS, operating both inside and outside of the exchanges. Accordingly, plans subject to risk adjustment that are not QHPs, including our small group health plans, will not be subject to the risk corridor program. The risk corridor provisions limit issuer gains and losses by comparing allowable medical costs to a target amount, each defined/prescribed by HHS, and sharing the risk for allowable costs with the federal government. Allowable medical costs are adjusted for risk adjustment settlements, transitional reinsurance recoveries, and cost sharing reductions received from HHS. Variances from the target exceeding certain thresholds may result in Note 12.HHS making additional payments to us or require us to refund HHS a portion of the premiums we received. Risk corridor payments from HHS will be limited to the extent of the risk corridor collections received by HHS over the duration of the program.

Humana Inc.

NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS—(Continued)

Unaudited

We estimate and recognize adjustments to premiums revenue for the risk adjustment and risk corridor provisions by projecting our ultimate premium for the calendar year separately for individual and group plans by state and legal entity. Estimated calendar year settlement amounts are recognized ratably during the year and are revised each period to reflect current experience, including changes in risk scores derived from medical diagnoses submitted by providers. We record receivables or payables at the individual or group level within each state and legal entity and classify the amounts as current or long-term in the condensed consolidated balance sheets based on the timing of expected settlement.

The transitional reinsurance program requires us to make reinsurance contributions for calendar years 2014 through 2016 to a state or HHS established reinsurance entity based on a national contribution rate per covered member as determined by HHS. While all commercial medical plans, including self-funded plans, are required to fund the reinsurance entity, only fully-insured non-grandfathered plans in the individual commercial market will be eligible for recoveries if individual claims exceed a specified threshold. Accordingly, we account for transitional reinsurance contributions associated with all commercial medical health plans other than non-grandfathered individual plans as an assessment in operating costs in our condensed consolidated statements of income. We account for revenuescontributions made by individual commercial plans, which are subject to recoveries, as ceded premiums (a reduction of premiums) and similarly we account for any recoveries as ceded benefits (a reduction of benefits expense) in our condensed consolidated statements of income. For the three months ended March 31, 2014, we recorded operating costs of $18 million associated with transitional reinsurance contributions for plans other than non-grandfathered individual commercial plans. In addition, for our non-grandfathered individual commercial plans we recorded ceded premiums of $10 million and recorded ceded benefits of $18 million in our condensed consolidated statements of income for the three months ended March 31, 2014. No such amounts were recorded in 2013 as the program was not effective until January 1, 2014.

The accompanying condensed consolidated balance sheets include the following amounts associated with the 3Rs at March 31, 2014. No such amounts were recorded in our condensed consolidated balance sheet at December 31, 2013. The risk adjustment, risk corridor, and reinsurance recoverable settlements include amounts classified as long-term because settlement associated with the 2014 provision exceeds 12 months at March 31, 2014.

   March 31, 2014 
   Risk
Adjustment
Settlement
  Risk
Corridor
Settlement
  Reinsurance
Contribution
  Reinsurance
Recoverables
 

Trade accounts payable and accrued expenses

  $0   $0    (28 $0  

Other long-term assets

   25    16    0    18  

Other long-term liabilities

   (2  (3  0    0  
  

 

 

  

 

 

  

 

 

  

 

 

 

Net long-term asset

   23    13    0    18  
  

 

 

  

 

 

  

 

 

  

 

 

 

Total net asset (liability)

  $23   $13   $(28 $18  
  

 

 

  

 

 

  

 

 

  

 

 

 

We are required to remit payment for our per member reinsurance contribution in January of the year following the benefit year, or January 2015 for the 2014 benefit year. Risk adjustment calculations will be completed and HHS will notify us of recoveries due or payments owed to/from us under the current contract netrisk adjustment and reinsurance programs by June 30 of estimated healthcare costs similarthe year following the benefit year. Payments due to an administrative services fee only agreement. Under our previous contract, revenues were reported onHHS under the risk adjustment program must be remitted within 30 days of notification and will be collected prior to the distribution of recoveries by HHS. Following this notification, risk corridor calculations are then due by July 31 of the year following the benefit year. Payment and recovery amounts will be settled with HHS annually in the second half of the year following the benefit year. Accordingly, for the 2014 benefit year, we expect to receive recoveries and/or pay amounts due under these programs in the second half of 2015.

In addition to the provisions discussed above, beginning in 2014, HHS pays us a gross basis and includedportion of the health care services provided to beneficiariescosts for low-income individual members for which we assume no risk in accordance with the Health Care Reform Law.

Humana Inc.

NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS—(Continued)

Unaudited

We account for these subsidies as a deposit in our consolidated balance sheets and as a financing activity in our consolidated statements of cash flows. We do not recognize premiums revenue or benefits expense for these subsidies. Receipt and payment activity is accumulated at the state and legal entity level and recorded in our consolidated balance sheets in other current assets or trade accounts payable and accrued expenses depending on the state and legal entity balance at the end of the reporting period. We will be notified of final settlement amounts by June 30 of the year following the benefit year. Receipts from HHS associated with these cost sharing subsidies for which we do not assume risk were in turn reimbursed by$4 million higher than claims payments for the federal government.three months ended March 31, 2014.

2. RECENTLY ISSUED ACCOUNTING PRONOUNCEMENTS

There are no recentlyIn April 2014, the Financial Accounting Standards Board, or FASB, issued accounting standards that applynew guidance related to discontinued operations which changes the criteria for determining which disposals can be presented as discontinued operations and modifies related disclosure requirements. The new guidance is effective for us or that willbeginning with annual and interim periods in 2015 with early adoption permitted under certain circumstances. Based upon existing facts and circumstances, the adoption of the new guidance is not expected to have a material impact on our results of operations, financial condition, or cash flows.

There are no other recently issued accounting standards that apply to us or that are expected to have a material impact on our results of operations, financial condition, or cash flows.

Humana Inc.

NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS—(Continued)

Unaudited

3. ACQUISITIONS

On September 6, 2013, we acquired American Eldercare Inc., or American Eldercare, the largest provider of nursing home diversion services in the state of Florida, (servingserving frail and elderly individuals in home and community-based settings).settings. American Eldercare complements our core capabilities and strength in serving seniors and disabled individuals with a unique focus on individualized and integrated care, and has contracts to provide Medicaid long-term care servicesLong-Term Support Services across the entire state of Florida. The enrollment effective dates for the various regions rangeranged from August 2013 to March 2014. The allocation of the purchase price resulted in goodwill of $75$76 million and other intangible assets of $75 million. The goodwill was assigned to the Retail segment and is deductible for tax purposes. The other intangible assets, which primarily consist of customer contracts and technology, have a weighted average useful life of 9.3 years.

On December 21, 2012, we acquired Metropolitan Health Networks, Inc., or Metropolitan, a Medical Services Organization, or MSO, that coordinates medical care for Medicare Advantage beneficiaries and Medicaid recipients, primarily in Florida. We acquired all of the outstanding shares of Metropolitan and repaid all outstanding debt of Metropolitan for a transaction value of $851 million, plus transaction expenses. The total consideration of $851 million exceeded our estimated fair value of the net tangible assets acquired by approximately $833 million, of which we allocated $263 million to other intangible assets and $570 million to goodwill. A majority of the goodwill was assigned to the Healthcare Services segment and a portion to our Retail segment. The goodwill is not deductible for tax purposes. The other intangible assets, which primarily consist of customer contracts and trade names, have a weighted average useful life of 8.4 years.

On October 29, 2012, we acquired a noncontrolling equity interest in MCCI Holdings, LLC, or MCCI, a privately held MSO headquartered in Miami, Florida that coordinates medical care for Medicare Advantage beneficiaries and Medicaid recipients, primarily in Florida and Texas.

The Metropolitan and MCCI transactions provide us with components of a successful integrated care delivery model that has demonstrated scalability to new markets. A substantial portion of the revenues for both Metropolitan and MCCI are derived from services provided to Humana Medicare Advantage members under capitation contracts with our health plans. In addition, Metropolitan and MCCI provide services to Medicare Advantage and Medicaid members under capitation contracts with third party health plans. Under these capitation agreements with Humana and third party health plans, Metropolitan and MCCI assume financial risk associated with these Medicare Advantage and Medicaid members.

The purchase price allocations of American Eldercare and Metropolitan areallocation is preliminary, subject to completion of valuation analyses, including, for example, refining assumptions used to calculate the fair value of other intangible assets.

On July 6, 2012, we acquired SeniorBridge Family Companies, Inc., or SeniorBridge, a chronic-care provider of in-home care for seniors, expanding our existing clinical and home health capabilities and strengthening our offerings for members with complex chronic-care needs. The allocation of the purchase price resulted in goodwill of $99 million and other intangible assets of $14 million. The goodwill was assigned to the Healthcare Services segment and is not deductible for tax purposes. The other intangible assets, which primarily consist of customer contracts, trade name, and technology, have a weighted average useful life of 5.2 years.

Effective March 31, 2012, we acquired Arcadian Management Services, Inc., or Arcadian, a Medicare Advantage health maintenance organization (HMO) serving members in 15 U.S. states, increasing Medicare membership and expanding our Medicare footprint and future growth opportunities in these states. The allocation of the purchase price resulted in goodwill of $44 million and other intangible assets of $38 million. The goodwill was assigned to the Retail segment and is not deductible for tax purposes. The other intangible assets, which primarily consist of customer contracts and provider contracts, have a weighted average useful life of 9.7 years.

Humana Inc.

NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS—(Continued)

Unaudited

The results of operations and financial condition of American Eldercare Metropolitan, SeniorBridge, and Arcadian have been included in our condensed consolidated statements of income and condensed consolidated balance sheets from the acquisition dates. In addition, during 20132014 and 2012,2013, we acquired other health and wellness provider, and technology related businesses which, individually or in the aggregate, have not had, andor are not expected to have, a material impact on our results of operations, financial condition, or cash flows. Acquisition-related costs recognized in each of2014 and 2013 and 2012 were not material to our results of operations. The pro forma financial information assuming thesethe acquisitions had occurred as of the beginning of the calendar year prior to the year of acquisition, as well as the revenues and earnings generated during the year of acquisition were not material.material for disclosure purposes.

Humana Inc.

NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS—(Continued)

Unaudited

4. INVESTMENT SECURITIES

Investment securities classified as current and long-term were as follows at September 30, 2013March 31, 2014 and December 31, 2012,2013, respectively:

 

  Amortized
Cost
   Gross
Unrealized
Gains
   Gross
Unrealized
Losses
 Fair
Value
   Amortized
Cost
   Gross
Unrealized
Gains
   Gross
Unrealized
Losses
 Fair
Value
 
  (in millions)   (in millions) 

September 30, 2013

       

March 31, 2014

       

U.S. Treasury and other U.S. government corporations and agencies:

              

U.S. Treasury and agency obligations

  $620    $8    $(5 $623    $517    $7    $(4 $520  

Mortgage-backed securities

   1,791     42     (26  1,807     1,870     37     (35 1,872  

Tax-exempt municipal securities

   2,954     101     (25  3,030     3,067     116     (17 3,166  

Mortgage-backed securities:

              

Residential

   32     0     0    32     21     0     (1 20  

Commercial

   695     23     (8  710     656     20     (11 665  

Asset-backed securities

   77     1     (1  77     49     1     0   50  

Corporate debt securities

   3,521     229     (30  3,720     3,493     275     (13 3,755  
  

 

   

 

   

 

  

 

   

 

   

 

   

 

  

 

 

Total debt securities

  $9,690    $404    $(95 $9,999    $9,673    $456    $(81 $10,048  
  

 

   

 

   

 

  

 

   

 

   

 

   

 

  

 

 

December 31, 2012

       

December 31, 2013

       

U.S. Treasury and other U.S. government corporations and agencies:

              

U.S. Treasury and agency obligations

  $602    $16    $0   $618    $584    $6    $(6 $584  

Mortgage-backed securities

   1,519     85     (1  1,603     1,834     34     (48  1,820  

Tax-exempt municipal securities

   2,890     185     (4  3,071     2,911     93     (33  2,971  

Mortgage-backed securities:

              

Residential

   33     2     (1  34     22     0     0    22  

Commercial

   615     44     0    659     662     20     (9  673  

Asset-backed securities

   66     2     0    68     63     1     (1  63  

Corporate debt securities

   3,394     402     (2  3,794     3,474     223     (30  3,667  
  

 

   

 

   

 

  

 

   

 

   

 

   

 

  

 

 

Total debt securities

  $9,119    $736    $(8 $9,847    $9,550    $377    $(127 $9,800  
  

 

   

 

   

 

  

 

   

 

   

 

   

 

  

 

 

Humana Inc.

NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS—(Continued)

Unaudited

 

Gross unrealized losses and fair values aggregated by investment category and length of time that individual securities have been in a continuous unrealized loss position were as follows at September 30, 2013March 31, 2014 and December 31, 2012,2013, respectively:

 

  Less than 12 months 12 months or more Total   Less than 12 months 12 months or more Total 
  Fair
Value
   Gross
Unrealized
Losses
 Fair
Value
   Gross
Unrealized
Losses
 Fair
Value
   Gross
Unrealized
Losses
   Fair
Value
   Gross
Unrealized
Losses
 Fair
Value
   Gross
Unrealized
Losses
 Fair
Value
   Gross
Unrealized
Losses
 
  (in millions)   (in millions) 

September 30, 2013

          

March 31, 2014

          

U.S. Treasury and other U.S. government corporations and agencies:

                    

U.S. Treasury and agency obligations

  $241    $(5 $2    $0   $243    $(5  $212    $(4 $3    $0   $215    $(4

Mortgage-backed securities

   671     (25  23     (1  694     (26   1,145     (34 20     (1 1,165     (35

Tax-exempt municipal securities

   558     (24  22     (1  580     (25   413     (13 115     (4 528     (17

Mortgage-backed securities:

                    

Residential

   7     0    2     0    9     0     5     0   1     (1 6     (1

Commercial

   270     (8  0     0    270     (8   148     (3 152     (8 300     (11

Asset-backed securities

   36     (1  0     0    36     (1   35     0   0     0   35     0  

Corporate debt securities

   646     (29  14     (1  660     (30   333     (11 35     (2 368     (13
  

 

   

 

  

 

   

 

  

 

   

 

   

 

   

 

  

 

   

 

  

 

   

 

 

Total debt securities

  $2,429    $(92 $63    $(3 $2,492    $(95  $2,291    $(65 $326    $(16 $2,617    $(81
  

 

   

 

  

 

   

 

  

 

   

 

   

 

   

 

  

 

   

 

  

 

   

 

 

December 31, 2012

          

December 31, 2013

          

U.S. Treasury and other U.S. government corporations and agencies:

                    

U.S. Treasury and agency obligations

  $56    $0   $2    $0   $58    $0    $231    $(6 $5    $0   $236    $(6

Mortgage-backed securities

   38     0    25     (1  63     (1   1,076     (47  21     (1  1,097     (48

Tax-exempt municipal securities

   233     (3  27     (1  260     (4   693     (28  57     (5  750     (33

Mortgage-backed securities:

                    

Residential

   0     0  �� 4     (1  4     (1   6     0    1     0    7     0  

Commercial

   94     0    0     0    94     0     270     (8  40     (1  310     (9

Asset-backed securities

   2     0    4     0    6     0     35     (1  0     0    35     (1

Corporate debt securities

   104     (2  4     0    108     (2   594     (28  17     (2  611     (30
  

 

   

 

  

 

   

 

  

 

   

 

   

 

   

 

  

 

   

 

  

 

   

 

 

Total debt securities

  $527    $(5 $66    $(3 $593    $(8  $2,905    $(118 $141    $(9 $3,046    $(127
  

 

   

 

  

 

   

 

  

 

   

 

   

 

   

 

  

 

   

 

  

 

   

 

 

Approximately 95% of our debt securities were investment-grade quality, with a weighted average credit rating of AA- by S&P at September 30, 2013.March 31, 2014. Most of the debt securities that were below investment-grade were rated BB, the higher end of the below investment-grade rating scale. At September 30, 2013, 10%March 31, 2014, 6% of our tax-exempt municipal securities were pre-refunded, generally with U.S. government and agency securities. Tax-exempt municipal securities that were not pre-refunded were diversified among general obligation bonds of U.S. states and local municipalities as well as special revenue bonds. General obligation bonds, which are backed by the taxing power and full faith of the issuer, accounted for 41%39% of the tax-exempt municipals that were not pre-refunded in the portfolio. Special revenue bonds, issued by a municipality to finance a specific public works project such as utilities, water and sewer, transportation, or education, and supported by the revenues of that project, accounted for the remaining 59%61% of these municipals. Our general obligation bonds are diversified across the United States with no individual state exceeding 12%. In addition, 19%18% of our tax-exempt securities were insured by bond insurers and had an equivalent weighted average S&P credit rating of AA-AA exclusive of the bond insurers’ guarantee. Our investment policy limits investments in a single issuer and requires diversification among various asset types.

Humana Inc.

NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS—(Continued)

Unaudited

 

The recoverability of our non-agency residential and commercial mortgage-backed securities is supported by factors such as seniority, underlying collateral characteristics and credit enhancements. These residential and commercial mortgage-backed securities at September 30, 2013March 31, 2014 primarily were composed of senior tranches having high credit support, with over 99% of the collateral consisting of prime loans. The weighted average credit rating of all commercial mortgage-backed securities was AAAA+ at September 30, 2013.March 31, 2014.

The percentage of corporate securities associated with the financial services industry was 24%22% at September 30, 2013March 31, 2014 and 23% at December 31, 2012.

Several European countries, including Spain, Italy, Ireland, Portugal, Cyprus, and Greece, have been subject to credit deterioration due to weakness in their economic and fiscal situations. We have no direct exposure to sovereign issuances of these six countries.2013.

All issuers of securities we own that were trading at an unrealized loss at September 30, 2013March 31, 2014 remain current on all contractual payments. After taking into account these and other factors previously described, we believe these unrealized losses primarily were caused by an increase in market interest rates and tighter liquidity conditions in the current markets than when the securities were purchased. At September 30, 2013,March 31, 2014, we did not intend to sell the securities with an unrealized loss position in accumulated other comprehensive income, and it is not likely that we will be required to sell these securities before recovery of their amortized cost basis. As a result, we believe that the securities with an unrealized loss were not other-than-temporarily impaired at September 30, 2013.March 31, 2014.

The detail of realized gains (losses) related to investment securities and included within investment income was as follows for the three and nine months ended September 30, 2013March 31, 2014 and 2012:2013:

 

  For the three months ended
September 30,
 For the nine months ended
September 30,
   For the three months
ended March 31,
 
  2013 2012 2013 2012   2014   2013 
  (in millions)   (in millions) 

Gross realized gains

  $7   $10   $24   $26    $1    $6  

Gross realized losses

   (3  (4  (10  (6   0     (1
  

 

  

 

  

 

  

 

   

 

   

 

 

Net realized capital gains

  $4   $6   $14   $20    $1    $5  
  

 

  

 

  

 

  

 

   

 

   

 

 

There were no material other-than-temporary impairments for the three and nine months ended September 30, 2013March 31, 2014 or 2012.2013.

The contractual maturities of debt securities available for sale at September 30, 2013,March 31, 2014, regardless of their balance sheet classification, are shown below. Expected maturities may differ from contractual maturities because borrowers may have the right to call or prepay obligations with or without call or prepayment penalties.

 

  Amortized
Cost
   Fair
Value
   Amortized
Cost
   Fair
Value
 
  (in millions)   (in millions) 

Due within one year

  $460    $464    $477    $483  

Due after one year through five years

   2,041     2,123     2,114     2,214  

Due after five years through ten years

   2,778     2,902     2,533     2,663  

Due after ten years

   1,816     1,884     1,953     2,081  

Mortgage and asset-backed securities

   2,595     2,626     2,596     2,607  
  

 

   

 

   

 

   

 

 

Total debt securities

  $9,690    $9,999    $9,673    $10,048  
  

 

   

 

   

 

   

 

 

Humana Inc.

NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS—(Continued)

Unaudited

 

5. FAIR VALUE

Financial Assets

The following table summarizes our fair value measurements at September 30, 2013March 31, 2014 and December 31, 2012,2013, respectively, for financial assets measured at fair value on a recurring basis:

 

       Fair Value Measurements Using 
   Fair
Value
   Quoted Prices in
Active Markets
(Level 1)
   Other
Observable
Inputs
(Level 2)
   Unobservable
Inputs
(Level 3)
 
   (in millions) 

September 30, 2013

        

Cash equivalents

  $844    $844    $0    $0  

Debt securities:

        

U.S. Treasury and other U.S. government corporations and agencies:

        

U.S. Treasury and agency obligations

   623     0     623     0  

Mortgage-backed securities

   1,807     0     1,807     0  

Tax-exempt municipal securities

   3,030     0     3,017     13  

Mortgage-backed securities:

        

Residential

   32     0     32     0  

Commercial

   710     0     710     0  

Asset-backed securities

   77     0     76     1  

Corporate debt securities

   3,720     0     3,697     23  
  

 

 

   

 

 

   

 

 

   

 

 

 

Total debt securities

   9,999     0     9,962     37  
  

 

 

   

 

 

   

 

 

   

 

 

 

Total invested assets

  $10,843    $844    $9,962    $37  
  

 

 

   

 

 

   

 

 

   

 

 

 

December 31, 2012

        

Cash equivalents

  $1,177    $1,177    $0    $0  

Debt securities:

        

U.S. Treasury and other U.S. government corporations and agencies:

        

U.S. Treasury and agency obligations

   618     0     618     0  

Mortgage-backed securities

   1,603     0     1,603     0  

Tax-exempt municipal securities

   3,071     0     3,058     13  

Mortgage-backed securities:

        

Residential

   34     0     34     0  

Commercial

   659     0     659     0  

Asset-backed securities

   68     0     67     1  

Corporate debt securities

   3,794     0     3,770     24  
  

 

 

   

 

 

   

 

 

   

 

 

 

Total debt securities

   9,847     0     9,809     38  
  

 

 

   

 

 

   

 

 

   

 

 

 

Total invested assets

  $11,024    $1,177    $9,809    $38  
  

 

 

   

 

 

   

 

 

   

 

 

 

Humana Inc.

NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS—(Continued)

Unaudited

   Fair Value Measurements Using 
   Fair
Value
   Quoted Prices
in Active
Markets
(Level 1)
   Other
Observable
Inputs

(Level 2)
   Unobservable
Inputs

(Level 3)
 
   (in millions) 

March 31, 2014

        

Cash equivalents

  $1,197    $1,197    $0    $0  

Debt securities:

        

U.S. Treasury and other U.S. government corporations and agencies:

        

U.S. Treasury and agency obligations

   520     0     520     0  

Mortgage-backed securities

   1,872     0     1,872     0  

Tax-exempt municipal securities

   3,166     0     3,153     13  

Mortgage-backed securities:

        

Residential

   20     0     20     0  

Commercial

   665     0     665     0  

Asset-backed securities

   50     0     49     1  

Corporate debt securities

   3,755     0     3,732     23  
  

 

 

   

 

 

   

 

 

   

 

 

 

Total debt securities

   10,048     0     10,011     37  
  

 

 

   

 

 

   

 

 

   

 

 

 

Total invested assets

  $11,245    $1,197    $10,011    $37  
  

 

 

   

 

 

   

 

 

   

 

 

 

December 31, 2013

        

Cash equivalents

  $876    $876    $0    $0  

Debt securities:

        

U.S. Treasury and other U.S. government corporations and agencies:

        

U.S. Treasury and agency obligations

   584     0     584     0  

Mortgage-backed securities

   1,820     0     1,820     0  

Tax-exempt municipal securities

   2,971     0     2,958     13  

Mortgage-backed securities:

        

Residential

   22     0     22     0  

Commercial

   673     0     673     0  

Asset-backed securities

   63     0     62     1  

Corporate debt securities

   3,667     0     3,644     23  
  

 

 

   

 

 

   

 

 

   

 

 

 

Total debt securities

   9,800     0     9,763     37  
  

 

 

   

 

 

   

 

 

   

 

 

 

Total invested assets

  $10,676    $876    $9,763    $37  
  

 

 

   

 

 

   

 

 

   

 

 

 

There were no material transfers between Level 1 and Level 2 during the three and nine months ended September 30, 2013March 31, 2014 or September 30, 2012.March 31, 2013.

Humana Inc.

NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS—(Continued)

Unaudited

Our Level 3 assets had a fair value of $37 million at September 30, 2013,March 31, 2014, or less than 0.4% of our total invested assets. During the three and nine months ended September 30,March 31, 2014 and 2013, and 2012, the changes in the fair value of the assets measured using significant unobservable inputs (Level 3) were comprised of the following:

 

  For the three months ended September 30,   For the three months ended March 31, 
  2013 2012   2014   2013 
  Private
Placements/
Venture
Capital
 Auction
Rate
Securities
   Total Private
Placements/
Venture
Capital
   Auction
Rate
Securities
 Total   Private
Placements
   Auction
Rate
Securities
   Total   Private
Placements
 Auction
Rate
Securities
   Total 
  (in millions)   (in millions) 

Balance at July 1

  $23   $13    $36   $25    $15   $40  

Beginning balance at January 1

  $24    $13    $37    $25   $13    $38  

Total gains or losses:

                

Realized in earnings

   0    0     0    0     0    0     0     0     0     0   0     0  

Unrealized in other comprehensive income

   1    0     1    0     0    0     0     0     0     1   0     1  

Purchases

   0    0     0    0     0    0     0     0     0     0   0     0  

Sales

   0    0     0    0     (2  (2   0     0     0     0   0     0  

Settlements

   0    0     0    0     0    0     0     0     0     (1 0     (1
  

 

  

 

   

 

  

 

   

 

  

 

   

 

   

 

   

 

   

 

  

 

   

 

 

Balance at September 30

  $24   $13    $37   $25    $13   $38  

Balance at March 31

  $24    $13    $37    $25   $13    $38  
  

 

  

 

   

 

  

 

   

 

  

 

   

 

   

 

   

 

   

 

  

 

   

 

 
  For the nine months ended September 30, 
  2013 2012 
  Private
Placements/
Venture
Capital
 Auction
Rate
Securities
   Total Private
Placements/
Venture
Capital
   Auction
Rate
Securities
 Total 
  (in millions) 

Balance at January 1

  $25   $13    $38   $25    $16   $41  

Total gains or losses:

         

Realized in earnings

   0    0     0    0     0    0  

Unrealized in other comprehensive income

   0    0     0    0     0    0  

Purchases

   0    0     0    0     0    0  

Sales

   0    0     0    0     (3  (3

Settlements

   (1  0     (1  0     0    0  
  

 

  

 

   

 

  

 

   

 

  

 

 

Balance at September 30

  $24   $13    $37   $25    $13   $38  
  

 

  

 

   

 

  

 

   

 

  

 

 

Financial Liabilities

Our long-term debt is recorded at carrying value in our consolidated balance sheets. The carrying value of our long-term debt outstanding was $2,603$2,598 million at September 30, 2013March 31, 2014 and $2,611$2,600 million at December 31, 2012.2013. The fair value of our long-term debt was $2,745$2,815 million at September 30, 2013March 31, 2014 and $2,923$2,751 million at December 31, 2012.2013. The fair value of our long-term debt is determined based on Level 2 inputs, including quoted market prices for the same or similar debt, or if no quoted market prices are available, on the current prices estimated to be available to us for debt with similar terms and remaining maturities.

Humana Inc.

NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS—(Continued)

Unaudited

Assets and Liabilities Measured at Fair Value on a Nonrecurring Basis

As disclosed in Note 3, we completed ourthe acquisitions of American Eldercare and other health and wellness companies were completed during 20132014 and Metropolitan, SeniorBridge, and Arcadian during 2012.2013. The values of net tangible assets acquired and the resulting goodwill and other intangible assets were recorded at fair value using Level 3 inputs. The majority of the related tangible assets acquired and liabilities assumed were recorded at their carrying values as of the respective dates of acquisition, as their carrying values approximated their fair values due to their short-term nature. The fair values of goodwill and other intangible assets acquired in these acquisitions were internally estimated primarily based on the income approach. The income approach estimates fair value based on the present value of the cash flows that the assets are expected to generate in the future. We developed internal estimates for the expected cash flows and discount rates used in the present value calculations. Other than assets acquired and liabilities assumed in these acquisitions, there were no material assets or liabilities measured at fair value on a nonrecurring basis during the three and nine months ended September 30, 2013March 31, 2014 or 2012.2013.

Humana Inc.

NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS—(Continued)

Unaudited

6. MEDICARE PART D

We cover prescription drug benefits in accordance with Medicare Part D under multiple contracts with CMS. The accompanying condensed consolidated balance sheets include the following amounts associated with Medicare Part D at September 30, 2013March 31, 2014 and December 31, 2012. Amounts included below relating to the 2012 contract year for the net2013. The risk corridor payable of $210 million andsettlement includes amounts classified as long-term because settlement associated with the CMS subsidies receivable of $539 million2014 provision will exceed 12 months at September 30, 2013 are expected to be settled in the fourth quarter of 2013.March 31, 2014.

 

  September 30, 2013 December 31, 2012   March 31, 2014 December 31, 2013 
Risk
Corridor
Settlement
 CMS
Subsidies/

Discounts
 Risk
Corridor
Settlement
 CMS
Subsidies/

Discounts
  Risk
Corridor
Settlement
 CMS
Subsidies/

Discounts
 Risk
Corridor
Settlement
 CMS
Subsidies/

Discounts
 
  (in millions)   (in millions) 

Other current assets

  $58   $880   $37   $635    $44   $880   $45   $743  

Trade accounts payable and accrued expenses

   (261  (131  (393  (77   (45 (406 (71 (30
  

 

  

 

  

 

  

 

   

 

  

 

  

 

  

 

 

Net current (liability) asset

  $(203 $749   $(356 $558     (1  474    (26 $713  
  

 

  

 

  

 

  

 

   

 

  

 

  

 

  

 

 

Other long-term assets

   68    0    0    0  

Other long-term liabilities

   (31  0    0    0  
  

 

  

 

  

 

  

 

 

Net long-term asset

   37    0    0    0  
  

 

  

 

  

 

  

 

 

Total net asset (liability)

  $36   $474   $(26 $713  
  

 

  

 

  

 

  

 

 

At December 31, 2012, the net risk corridor payable balance included a payable of $158 million related to the 2011 contract year that was paid in January 2013.

Humana Inc.

NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS—(Continued)

Unaudited

7. GOODWILL AND OTHER INTANGIBLE ASSETS

The carrying amount of goodwill for our reportable segments has been retrospectively adjusted to conform to the 2013 segment change2014 presentation as discussed in Note 1, as well as refinements in our estimates regarding the allocation of purchase price associated with our Metropolitan acquisition discussed in Note 3.1. Changes in the carrying amount of goodwill for our reportable segments for the ninethree months ended September 30, 2013March 31, 2014 were as follows:

 

   Retail   Employer
Group
   Healthcare
Services
  Other
Businesses
   Total 
   (in millions) 

Balance at January 1, 2013

  $931    $205    $2,412   $92    $3,640  

Acquisitions

   75     0     15    0     90  

Dispositions

   0     0     (17  0     (17

Subsequent payments/adjustments

   0     0     3    0     3  
  

 

 

   

 

 

   

 

 

  

 

 

   

 

 

 

Balance at September 30, 2013

  $1,006    $205    $2,413   $92    $3,716  
  

 

 

   

 

 

   

 

 

  

 

 

   

 

 

 
   Retail   Employer
Group
   Healthcare
Services
  Other
Businesses
   Total 
   (in millions) 

Balance at January 1, 2014

  $1,007    $363    $2,271   $92    $3,733  

Acquisitions

   0     0     6    0     6  

Dispositions

   0     0     (40  0     (40
  

 

 

   

 

 

   

 

 

  

 

 

   

 

 

 

Balance at March 31, 2014

  $1,007    $363    $2,237   $92    $3,699  
  

 

 

   

 

 

   

 

 

  

 

 

   

 

 

 

The following table presents details of our other intangible assets included in other long-term assets in the accompanying condensed consolidated balance sheets at September 30, 2013March 31, 2014 and December 31, 2012:2013:

 

  Weighted   September 30, 2013   December 31, 2012   Weighted   March 31, 2014   December 31, 2013 
  Average       Accumulated           Accumulated       Average       Accumulated           Accumulated     
  Life   Cost   Amortization   Net   Cost   Amortization   Net   Life   Cost   Amortization   Net   Cost   Amortization   Net 
      (in millions)   (in millions) 

Other intangible assets:

                            

Customer contracts/relationships

   9.6 yrs    $792    $287    $505    $733    $237    $496     9.8 yrs    $764    $310    $454    $792    $310    $482  

Trade names and technology

   13.1 yrs     198     34     164     190     21     169     13.2 yrs     198     43     155     200     40     160  

Provider contracts

   15.0 yrs     51     22     29     51     19     32     16.5 yrs     45     18     27     51     23     28  

Noncompetes and other

   6.5 yrs     52     26     26     51     17     34     6.5 yrs     50     29     21     52     29     23  
    

 

   

 

   

 

   

 

   

 

   

 

     

 

   

 

   

 

   

 

   

 

   

 

 

Total other intangible assets

   10.3 yrs    $1,093    $369    $724    $1,025    $294    $731     10.4 yrs    $1,057    $400    $657    $1,095    $402    $693  
    

 

   

 

   

 

   

 

   

 

   

 

     

 

   

 

   

 

   

 

   

 

   

 

 

Humana Inc.

NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS—(Continued)

Unaudited

Amortization expense for other intangible assets was approximately $28 million for the three months ended September 30, 2013March 31, 2014 and $19 million for the three months ended September 30, 2012. For the nine months ended September 30, 2013 and 2012, amortization expense for other intangible assets was approximately $84 million and $53 million, respectively.2013. The following table presents our estimate of amortization expense for 20132014 and each of the five next succeeding fiscal years:

 

  (in millions)   (in millions) 

For the years ending December 31,:

    

2013

  $114  

2014

   114    $112  

2015

   102     100  

2016

   95     92  

2017

   85     85  

2018

   78     78  

2019

   67  

Humana Inc.

NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS—(Continued)

Unaudited

8. EARNINGS PER COMMON SHARE COMPUTATION

Detail supporting the computation of basic and diluted earnings per common share was as follows for the three and nine months ended September 30, 2013March 31, 2014 and 2012:2013:

 

  Three months ended September 30,   Nine months ended September 30,   For the three months ended
March 31,
 
  2013   2012   2013   2012   2014   2013 
  

(dollars in millions except per common share results,

number of shares/options in thousands)

   (dollars in millions, except
per common share
results; number of shares
in thousands)
 

Net income available for common stockholders

  $368    $426    $1,261    $1,030    $368    $473  
  

 

   

 

   

 

   

 

   

 

   

 

 

Weighted average outstanding shares of common stock used to compute basic earnings per common share

   157,187     160,639     158,026     162,391     155,091     158,917  

Dilutive effect of:

            

Employee stock options

   289     431     341     629     268     384  

Restricted stock

   1,431     1,348     1,244     1,362     1,288     1,102  
  

 

   

 

   

 

   

 

   

 

   

 

 

Shares used to compute diluted earnings per common share

   158,907     162,418     159,611     164,382     156,647     160,403  
  

 

   

 

   

 

   

 

   

 

   

 

 

Basic earnings per common share

  $2.34    $2.65    $7.98    $6.34    $2.37    $2.97  
  

 

   

 

   

 

   

 

   

 

   

 

 

Diluted earnings per common share

  $2.31    $2.62    $7.90    $6.27    $2.35    $2.95  
  

 

   

 

   

 

   

 

   

 

   

 

 

Number of antidilutive stock options and restricted stock excluded from computation

   202     758     910     799     972     1,683  

Humana Inc.

NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS—(Continued)

Unaudited

9. STOCKHOLDERS’ EQUITY

Dividends

The following table provides details of dividend payments in 20122013 and 2013 to date2014 under our Board approved quarterly cash dividend policy:

 

Record  Payment  Amount  Total 
Date  Date  per Share  Amount 
         (in millions) 
 2012 payments     
 12/30/2011    1/31/2012   $0.25   $41  
 3/30/2012    4/27/2012   $0.25   $41  
 6/29/2012    7/27/2012   $0.26   $42  
 9/28/2012    10/26/2012   $0.26   $41  
 2013 payments     
 12/31/2012    1/25/2013   $0.26   $42  
 3/28/2013    4/26/2013   $0.26   $41  
 6/28/2013    7/26/2013   $0.27   $42  
 9/30/2013    10/25/2013   $0.27   $42  

Record

Date

  Payment
Date
   Amount
per Share
   Total
Amount
 
           (in millions) 

2013 payments

      

12/31/2012

   1/25/2013    $0.26    $42  

3/28/2013

   4/26/2013    $0.26    $41  

6/28/2013

   7/26/2013    $0.27    $42  

9/30/2013

   10/25/2013    $0.27    $42  

2014 payments

      

12/31/2013

   1/31/2014    $0.27    $42  

3/31/2014

   4/25/2014    $0.27    $42  

In October 2013,April 2014, the Board of Directors declared a cash dividend of $0.27$0.28 per share payable on January 31,July 25, 2014 to stockholders of record on December 31, 2013.June 30, 2014. Declaration and payment of future quarterly dividends is at the discretion of the Board and may be adjusted as business needs or market conditions change.

Humana Inc.

NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS—(Continued)

Unaudited

Stock Repurchases

In April 2013,2014, the Board of Directors replaced its previously approveda previous share repurchase authorization of up to $1 billion (of which $557$569 million remained unused) with the currenta new authorization for repurchases of up to $1 billion of our common shares exclusive of shares repurchased in connection with employee stock plans, expiring on June 30, 2015.2016. Under the currentnew share repurchase authorization, shares may be purchased from time to time at prevailing prices in the open market, by block purchases, or in privately-negotiated transactions, subject to certain regulatory restrictions on volume, pricing, and timing. During the ninethree months ended September 30, 2012,March 31, 2014, we repurchased 6.250.1 million shares in open market transactions for $460$11 million at an average price of $73.66$113.44 under previously approveda previous share repurchase authorizations.authorization. During the ninethree months ended September 30,March 31, 2013, we repurchased 1.221.21 million shares in open market transactions for $82$81 million at an average price of $67.59$67.60 under a previously approvedprevious share repurchase authorization and we repurchased 2.56 million shares in open market transactions for $219 million at an average price of $85.63 under the current authorization. As of November 6, 2013,May 7, 2014, the remaining authorized amount under the currentnew authorization totaled $781 million.$1 billion.

In connection with employee stock plans, we acquired 0.30.4 million common shares of our common stock for $24$38 million and 0.60.2 million common shares of our common stock for $53$13 million during the ninethree months ended September 30,March 31, 2014 and 2013, and 2012, respectively.

Accumulated Other Comprehensive Income

At September 30, 2013, accumulatedAccumulated other comprehensive income included net unrealized gains on our investment securities of $196 million. At$238 million at March 31, 2014 and $158 million at December 31, 2012,2013. In addition, accumulated other comprehensive income included net unrealized gains on our investment securities of $462$12 million partially offset by a $76 millionat March 31, 2014 for an additional liability that would exist on our closed block of long-term care insurance policies if unrealized gains on the sale of the investments backing such products had been realized and the proceeds reinvested at then current yields. There was no such additional liability at December 31, 2013. Refer to Note 17 to the consolidated financial statements in our 2012 Form2013 10-K for further discussion of our long-term care insurance policies.

Humana Inc.

NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS—(Continued)

Unaudited

10. INCOME TAXES

The effective income tax rate was 37.2%46.4% for the three months ended September 30, 2013,March 31, 2014, compared to 36.9%35.2% for the three months ended September 30, 2012. ForMarch 31, 2013. The non-deductible nature of the ninehealth insurance industry fee levied on the industry beginning in 2014 as mandated by the Health Care Reform Law increased our effective tax rate by approximately 9 percentage points for the three months ended September 30, 2013March 31, 2014. In addition, the effective tax rate was 36.0%, compared to 36.8% for the nine months ended September 30, 2012. The tax rate for the three and nine months ended September 30,March 31, 2013 reflectsincludes the beneficial effect of a change in our estimated tax liability associated with limitations on the deductibility of annual compensation in excess of $500,000 per employee as mandated by the Patient Protection and Affordable Care Act and The Health Care and Education Reconciliation Act of 2010 (which we collectively refer to as the Health Care Reform Law).Law.

11. DEBT

Credit Agreement

In July 2013, we amended and restated our 5-year $1.0 billion unsecured revolving credit agreement which was set to expire in November 2016 and replaced it with a new 5-year $1.0 billion unsecured revolving credit agreement expiring July 2018. Under the new credit agreement, at our option, we can borrow on either a competitive advance basis or a revolving credit basis. The revolving credit portion bears interest at either LIBOR plus a spread or the base rate plus a spread. The LIBOR spread, currently 110 basis points, varies depending on our credit ratings ranging from 90.0 to 150.0 basis points. We also pay an annual facility fee regardless of utilization. This facility fee, currently 15.0 basis points, may fluctuate between 10.0 and 25.0 basis points, depending upon our credit ratings. The competitive advance portion of any borrowings will bear interest at market rates prevailing at the time of borrowing on either a fixed rate or a floating rate based on LIBOR, at our option.

Humana Inc.

NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS—(Continued)

Unaudited

The terms of the credit agreement include standard provisions related to conditions of borrowing, including a customary material adverse effect clause which could limit our ability to borrow additional funds. In addition, the credit agreement contains customary restrictive and financial covenants as well as customary events of default, including financial covenants regarding the maintenance of a minimum level of net worth of $7.3 billion at September 30, 2013 and a maximum leverage ratio of 3.0:1. We are in compliance with the financial covenants, with actual net worth of $9.6 billion and an actual leverage ratio of 0.9:1, as measured in accordance with the credit agreement as of September 30, 2013. In addition, the credit agreement includes an uncommitted $250 million incremental loan facility.

At September 30, 2013, we had no borrowings outstanding under the credit agreement and we had outstanding letters of credit of $5.4 million secured under that credit agreement. No amounts have been drawn on these letters of credit. Accordingly, as of September 30, 2013, we had $994.6 million of remaining borrowing capacity under the credit agreement, none of which would be restricted by our financial covenant compliance requirement. We have other customary, arms-length relationships, including financial advisory and banking, with some parties to the credit agreement.

12. GUARANTEES AND CONTINGENCIES

Government Contracts

Our Medicare products, which accounted for approximately 74%75% of our total premiums and services revenue for the ninethree months ended September 30, 2013,March 31, 2014, primarily consisted of products covered under the Medicare Advantage and Medicare Part D Prescription Drug Plan contracts with the federal government. These contracts are renewed generally for a calendar year term unless CMS notifies us of its decision not to renew by JulyMay 1 of the calendar year in which the contract would end, or we notify CMS of our decision not to renew by the first Monday in June of the calendar year in which the contract would end. All material contracts between Humana and CMS relating to our Medicare products have been renewedOur bids for 2014, and all of our product offerings filed with CMS for 2014 have been approved.the 2015 contract year are due by June 2, 2014.

CMS uses a risk-adjustment model which apportions premiums paid to Medicare Advantage plans according to health severity.severity of covered members. The risk-adjustment model pays more for enrollees with predictably higher costs. Under this model, rates paid to Medicare Advantage plans are based on actuarially determined bids, which include a process whereby our prospective payments are based on a comparison of our beneficiaries’ risk scores, derived from medical diagnoses, to those enrolled in the government’s original Medicare program. Under the risk-adjustment methodology, all Medicare Advantage plans must collect and submit the necessary diagnosis code information from hospital inpatient, hospital outpatient, and physician providers to CMS within prescribed deadlines. The CMS risk-adjustment model uses the diagnosis data to calculate the risk-adjusted premium payment to Medicare Advantage plans, which CMS adjusts for coding pattern differences between the health plans and the government fee-for-service program. We generally rely on providers, including certain providers in our network who are our employees, to code their claim submissions with appropriate diagnoses, which we send to CMS as the basis for our payment received from CMS under the actuarial risk-adjustment model. We also rely on these providers to document appropriately all medical data, including the diagnosis data submitted with claims.

CMS is continuing to perform audits of various companies’ selected Medicare Advantage contracts related to this risk adjustment diagnosis data. We refer to these audits as Risk-Adjustment Data Validation Audits, or RADV audits. RADV audits review medical records in an attempt to validate provider medical record documentation and coding practices which influence the calculation of premium payments to Medicare Advantage plans.

On February 24,In 2012, CMS released a “Notice of Final Payment Error Calculation Methodology for Part C Medicare Advantage Risk Adjustment Data Validation (RADV) Contract-Level Audits.” The payment error calculation methodology provides that, in calculating the economic impact of audit results for a Medicare Advantage contract, if any, the results of the audit sample will be extrapolated to the entire Medicare Advantage contract based

Humana Inc.

NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS—(Continued)

Unaudited

upon a comparison to “benchmark” audit data in the government fee-for-service program. This comparison to the government program benchmark audit is necessary to determine the economic impact, if any, of audit results because the government program data set, including any attendant errors that are present in that data set, provides the basis for Medicare Advantage plansplans’ risk adjustment to payment rates. CMS already makes other adjustments to payment rates based on a comparison of coding pattern differences between Medicare Advantage plans and the government fee-for-service program data (such as for frequency of coding for certain diagnoses in Medicare Advantage plan data versus the government program data set).

Humana Inc.

NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS—(Continued)

Unaudited

The final methodology, including the first application of extrapolated audit results to determine audit settlements, is expected to be applied to the nextcurrent round of RADV contract level audits to bebeing conducted on 2011 premium payments. Selected Medicare Advantage contracts will be notified of an audit at some point after the close of the final reconciliation for the payment year being audited. The final reconciliation occurs in August of the calendar year following the payment year. On November 5, 2013, we were notified that one of our Medicare Advantage contracts had been selected for audit for contract year 2011.

Estimated audit settlements are recorded as a reduction of premiums revenue in our consolidated statements of income, based upon available information. During 2012, we completedWe perform internal contract level audits of certain contracts based on the RADV audit methodology prescribed by CMS. Included in these internal contract level audits wasis an audit of our Private Fee-For-Service business which we used to represent a proxy of the benchmark audit data in the government fee-for-service program which has not yet been released. We based our accrual of estimated audit settlements for contract years 2011 (the first year that application of extrapolated audit results is applicable), 2012, and 2013 through 2014 on the results of these internal contract level audits.audits and update our estimates as each audit is completed. Estimates derived from these results were not material to our results of operations, financial position, or cash flows. On November 5, 2013, we were notified that certain of our Medicare Advantage contracts have been selected for audit for contract year 2011. However, as indicated, we are awaiting additional guidance from CMS regarding the benchmark audit data in the government fee-for-service program. Accordingly, we cannot determine whether such audits will have a material adverse effect on our results of operations, financial position, or cash flows.

At September 30, 2013,March 31, 2014, our military services business, which accounted for approximately 1% of our total premiums and services revenue for the ninethree months ended September 30, 2013,March 31, 2014, primarily consisted of the TRICARE South Region contract. On April 1, 2012, we began delivering services under the new TRICARE South Region contract that the Defense Health Agency, or DHA (formerly known as the TRICARE Management Activity), awarded to us on February 25, 2011. The newcurrent 5-year South Region contract, which expires March 31, 2017, is subject to annual renewals on April 1 of each year during its term at the government’s option. TheOn March 14, 2014, the Defense Health Agency, or DHA, has exercised its option to extend the TRICARE South Region contract through March 31, 2014. As previously disclosed, on October 2, 2013, DHA notified us that, as a result of the federal government shutdown, DHA could not make disbursements to us under the contract until it had received a signed appropriation, continuing resolution or other legal authority, but once funding authority had been received, all payments due would be accelerated with interest to ensure conformance with the payment terms of the TRICARE contract. On October 21, 2013, DHA notified us that, following resumption of federal government operations, a signed appropriation had been received, and subsequently all disbursements were made in accordance with the October 2, 2013 notice.2015.

The loss of any of the contracts above or significant changes in these programs as a result of legislative or regulatory action, including reductions in premium payments to us, regulatory restrictions on profitability, including by comparison of our Medicare Advantage profitability to our non-Medicare Advantage business profitability and a requirement that they remain within certain ranges of each other, or increases in member benefits without corresponding increases in premium payments to us, may have a material adverse effect on our results of operations, financial position, and cash flows.

Our state-based Medicaid business which accounted for approximately 3%2% of our total premiums and services revenue for the ninethree months ended September 30, 2013, primarily consisted ofMarch 31, 2014. In addition to our state-based Medicaid contracts in Puerto Rico, Florida and Kentucky, withwe have contracts in Illinois and Virginia for stand-alone dual eligible demonstration programs serving individuals dually eligible for both the vast majorityfederal Medicare program and the applicable state-based Medicaid program. We began serving members in Puerto Rico. Illinois in the first quarter of 2014 and in Virginia in the second quarter of 2014. In addition, we began serving members in Long-Term Care Support Services (LTSS) regions in Florida at various dates ranging from the second half of 2013 through the first quarter of 2014.

On June 26, 2013, the Puerto Rico Health Insurance Administration notified us of its election not to renew our three-year Medicaid contracts for the East, Southeast, and Southwest regions which ended June 30, 2013. Contractual transition provisions required the continuation of insurance coverage for beneficiaries through September 30, 2013 and also requirerequired an additional period of time thereafter to process residual claims.

Humana Inc.

NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS—(Continued)

Unaudited

Legal Proceedings and Certain Regulatory Matters

Florida Matters

On December 16, 2010, an individual filed a qui tam suit captionedUnited States of America ex rel. Marc Osheroff v. Humana et al.in the Southern District of Florida, against us, several of our health plan subsidiaries, and certain other companies that operate medical centers in Miami-Dade County, Florida. After the U.S. government

Humana Inc.

NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS—(Continued)

Unaudited

declined to intervene, the Court ordered the complaint unsealed, and the individual plaintiff amended his complaint and served the Company on December 8, 2011. The amended complaint alleges certain civil violations by our CAC Medical Centers in Florida, including offering various amenities such as transportation and meals, to Medicare and dual eligible individuals in our community center settings. The amended complaint also alleges civil violations by our Medicare Advantage health plans in Florida, arising from the alleged activities of our CAC Medical Centers and the codefendants in the complaint. The amended complaint seeks damages and penalties on behalf of the United States under the Anti-Inducement and Anti-Kickback Statutes and the False Claims Act. On September 28, 2012, the Court dismissed, with prejudice, all causes of action that were asserted in the suit. On January 31,November 19, 2013, the Court denied a motion for reconsideration filed by the individual plaintiff. The Department of Justice will file a formal notice with respect toplaintiff appealed the dismissal after which the District Court will enter a final judgment. The individual plaintiff has 30 days from the filing of the final judgment in which to file a noticecomplaint, and we are awaiting the decision of the Court on the appeal.

On January 6, 2012, the Civil Division of the United States Attorney’s Office for the Southern District of Florida advised us that it is seeking documents and information from us and several of our affiliates relating to several matters including the coding of medical claims by one or more South Florida medical providers, and loans to physician practices. WeOn May 1, 2014, the U.S. government filed a Notice of Non-Intervention in connection with a civil qui tam suit related to one of these matters captionedUnited States of America ex rel. Olivia Graves v. Plaza Medical Centers, et al., and the Court ordered the complaint unsealed. In the ordinary course, the individual plaintiff may amend the complaint and serve the Company to continue to prosecute the action on her own, on behalf of the government. In the meantime, we are respondingcontinuing to cooperate with and respond to information requests from the information requests.U.S. Attorney’s office. These matters could result in additional qui tam litigation.

Other Lawsuits and Regulatory Matters

Our current and past business practices are subject to review or other investigations by various state insurance and health care regulatory authorities and other state and federal regulatory authorities. These authorities regularly scrutinize the business practices of health insurance and benefits companies. These reviews focus on numerous facets of our business, including claims payment practices, provider contracting, risk adjustment, competitive practices, commission payments, privacy issues, utilization management practices, pharmacy benefits, access to care, and sales practices, among others. Some of these reviews have historically resulted in fines imposed on us and some have required changes to some of our practices. We continue to be subject to these reviews, which could result in additional fines or other sanctions being imposed on us or additional changes in some of our practices.

We also are involved in various other lawsuits that arise, for the most part, in the ordinary course of our business operations, certain of which may be styled as class-action lawsuits. Among other matters, this litigation may include employment matters, claims of medical malpractice, bad faith, nonacceptance or termination of providers, anticompetitive practices, improper rate setting, provider contract rate disputes, failure to disclose network discounts and various other provider arrangements, general contractual matters, intellectual property matters, and challenges to subrogation practices. AFor example, a number of hospitals and other providers have also asserted that, under their network provider contracts, we are not entitled to adjustreduce Medicare Advantage payments to these providers in connection with changes in Medicare payment systems and in accordance with the Balanced Budget and Emergency Deficit Control Act of 1985, as amended (commonly referred to as “sequestration”). Those challenges have led and could lead to arbitration demands or other litigation. Also, under state guaranty assessment laws, we may be assessed (up to prescribed limits) for certain obligations to the policyholders and claimants of insolvent insurance companies that write the same line or lines of business as we do. As a government contractor, we may also be subject to qui tam litigation brought by individuals who seek to sue on behalf of the government, alleging that the government contractor submitted false claims to the government including, among other allegations, those resulting from coding and review practices under the Medicare risk-adjustment model. Qui tam litigation is filed under seal to allow the government an opportunity to investigate and to decide if it wishes to intervene and assume control of the litigation. If the government does not intervene, the lawsuit is unsealed, and the individual may continue to prosecute the action on his or her own, on behalf of the government. We also are subject to other allegations of non-performance of contractual obligations to providers, members, and others, including failure to properly pay claims, improper policy terminations, challenges to our implementation of the Medicare Part D prescription drug program and other litigation.

Humana Inc.

NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS—(Continued)

Unaudited

A limited number of the claims asserted against us are subject to insurance coverage. Personal injury claims, claims for extracontractual damages, care delivery malpractice, and claims arising from medical benefit denials are covered by insurance from our wholly owned captive insurance subsidiary and excess carriers, except to the extent that claimants seek punitive damages, which may not be covered by insurance in certain states in which insurance coverage for punitive damages is not permitted. In addition, insurance coverage for all or certain forms of liability has become increasingly costly and may become unavailable or prohibitively expensive in the future.

Humana Inc.

NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS—(Continued)

Unaudited

We record accruals for the contingencies discussed above to the extent that we conclude it is probable that a liability has been incurred and the amount of the loss can be reasonably estimated. No estimate of the possible loss or range of loss in excess of amounts accrued, if any, can be made at this time regarding the matters specifically described above because of the inherently unpredictable nature of legal proceedings, which also may be exacerbated by various factors, including: (i) the damages sought in the proceedings are unsubstantiated or indeterminate; (ii) discovery is not complete; (iii) the proceeding is in its early stages; (iv) the matters present legal uncertainties; (v) there are significant facts in dispute; (vi) there are a large number of parties (including where it is uncertain how liability, if any, will be shared among multiple defendants); or (vii) there is a wide range of potential outcomes.

The outcome of any current or future litigation or governmental or internal investigations, including the matters described above, cannot be accurately predicted, nor can we predict any resulting penalties, fines or other sanctions that may be imposed at the discretion of federal or state regulatory authorities. Nevertheless, it is reasonably possible that any such outcome of litigation, penalties, fines or other sanctions could be substantial, and the outcome of these matters may have a material adverse effect on our results of operations, financial position, and cash flows, and may also affect our reputation.

13.12. SEGMENT INFORMATION

On January 1, 2013, we reclassified certain of our businesses to correspond with internal management reporting changes and renamed our Health and Well-Being Services segment as Healthcare Services. Our Employer Group segment now includes our health and wellness businesses, including HumanaVitality and Lifesynch’s employee assistance programs, which had historically been reported in our Healthcare Services segment. The Retail segment now includes our contract with CMS to administer the LI-NET program as well as our state-based contracts for Medicaid members, which had historically been reported in our Other Businesses category. Prior period segment financial information has been recast to conform to the 2013 presentation.

We manage our business with three reportable segments: Retail, Employer Group, and Healthcare Services. In addition, the Other Businesses category includes businesses that are not individually reportable because they do not meet the quantitative thresholds required by generally accepted accounting principles. These segments are based on a combination of the type of health plan customer and adjacent businesses centered on integrated care deliverywell-being solutions for our health plans and other customers, as described below. These segment groupings are consistent with information used by our Chief Executive Officer to assess performance and allocate resources.

The Retail segment consists of Medicare and commercial fully-insured medical and specialty health insurance benefits, including dental, vision, and other supplemental health and financial protection products, marketed directly to individuals, and includes our contract with CMS to administer the Limited Income Newly Eligible Transition, or LI-NET, prescription drug plan program and contracts with various states to provide Medicaid, dual eligible, and Long-Term Support Services benefits, collectively our state-based contracts. The Employer Group segment consists of Medicare and commercial fully-insured medical and specialty health insurance benefits, including dental, vision, and other supplemental health and financial protectionvoluntary benefit products, as well as administrative services only, or ASO, products and our health and wellness products primarily marketed to employer groups. The Healthcare Services segment includes services offered to our health plan members as well as to third parties including pharmacy, provider services, home carebased services, integrated behavioral health services and integrated behavioral healthpredictive modeling and informatics services. The Other Businesses category consists of our military services, primarily our TRICARE South Region contract, closed-block of long-term care insurance policies, and our Puerto Rico Medicaid and closed-block long-term care businesses.contracts under which coverage was terminated effective September 30, 2013.

Humana Inc.

NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS—(Continued)

Unaudited

Our Healthcare Services intersegment revenues primarily relate to managing prescription drug coverage for members of our other segments through Humana Pharmacy Solutions®, or HPS, and includes the operations ofRightSourceRx®, our mail order pharmacy business. These revenues consist of the prescription price (ingredient cost plus dispensing fee), including the portion to be settled with the member (co-share) or with the government (subsidies), plus any associated administrative fees. Services revenues related to the distribution of prescriptions by third party retail pharmacies in our networks are recognized when the claim is processed and product revenues from dispensing prescriptions from our mail order pharmacies are recorded when the prescription or product is shipped. Our pharmacy operations, which are responsible for designing pharmacy benefits, including defining member co-share responsibilities, determining formulary listings, contracting with retail pharmacies, confirming member eligibility, reviewing drug utilization, and processing claims, act as a principal in the arrangement on behalf of members in our other segments. As principal, our Healthcare Services segment reports revenues on a gross basis including co-share amounts from members collected by third party retail pharmacies at the point of service.

Humana Inc.

NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS—(Continued)

Unaudited

In addition, our Healthcare Services intersegment revenues include revenues earned by certain owned providers derived from risk-based managed care agreements with our health plans. Under these agreements, the provider receives a monthly capitated fee that varies depending on the demographics and health status of the member, for each member assigned to these owned providers by our health plans. The owned provider assumes the economic risk of funding the assigned members’ healthcare services and related administrative costs. Accordingly, our Healthcare Services segment reports provider services related revenues on a gross basis. Capitation fee revenue is recognized in the period in which the assigned members are entitled to receive healthcare services.

We present our consolidated results of operations from the perspective of the health plans. As a result, the cost of providing benefits to our members, whether provided via a third party provider or internally through a stand-alone subsidiary, is classified as benefits expense and excludes the portion of the cost for which the health plans do not bear responsibility, including member co-share amounts and government subsidies of $1.3$1.9 billion and $1.2$1.5 billion for the three months ended September 30,March 31, 2014 and 2013, and 2012, respectively. For the nine months ended September 30, 2013 and 2012, member co-share amounts and government subsidies were $3.9 billion and $3.5 billion, respectively. In addition, depreciation and amortization expense associated with certain businesses in our Healthcare Services segment delivering benefits to our members, primarily associated with our provider services and pharmacy operations, are included with benefits expense. The amount of this expense was $23$25 million and $3$22 million for the three months ended September 30,March 31, 2014 and 2013, and 2012, respectively. For the nine months ended September 30, 2013 and 2012, the amount of this expense was $69 and $20 million, respectively. These increases primarily were due to amortization expense associated with the December 21, 2012 acquisition of Metropolitan Health Networks, Inc.

Other than those described previously, the accounting policies of each segment are the same and are described in Note 2 to the consolidated financial statements included in our 20122013 Form 10-K. Transactions between reportable segments consist of sales of services rendered by our Healthcare Services segment, primarily pharmacy, provider, and behavioral health services, to our Retail and Employer Group customers. Intersegment sales and expenses are recorded at fair value and eliminated in consolidation. Members served by our segments often utilizeuse the same provider networks, enabling us in some instances to obtain more favorable contract terms with providers. Our segments also share indirect costs and assets. As a result, the profitability of each segment is interdependent. We allocate most operating expenses to our segments. Assets and certain corporate income and expenses are not allocated to the segments, including the portion of investment income not supporting segment operations, interest expense on corporate debt, and certain other corporate expenses. These items are managed at a corporate level. These corporate amounts are reported separately from our reportable segments and included with intersegment eliminations in the tables presenting segment results below.

Humana Inc.

NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS—(Continued)

Unaudited

 

Our segment results were as follows for the three and nine months ended September 30,March 31, 2014 and 2013, and 2012, respectively:

 

  Retail   Employer
Group
   Healthcare
Services
   Other
Businesses
   Eliminations/
Corporate
 Consolidated   Retail   Employer
Group
   Healthcare
Services
   Other
Businesses
   Eliminations/
Corporate
 Consolidated 
          (in millions)         (in millions) 

Three months ended September 30, 2013

           

Revenues—external customers

           

Three months ended March 31, 2014

           

Revenues - external customers

           

Premiums:

                      

Medicare Advantage

  $5,552    $1,193    $0    $0    $0   $6,745    $6,460    $1,384    $0    $0    $0   $7,844  

Medicare stand-alone PDP

   740     2     0     0     0    742     863     2     0     0     0   865  
  

 

   

 

   

 

   

 

   

 

  

 

   

 

   

 

   

 

   

 

   

 

  

 

 

Total Medicare

   6,292     1,195     0     0     0    7,487     7,323     1,386     0     0     0    8,709  
  

 

   

 

   

 

   

 

   

 

  

 

   

 

   

 

   

 

   

 

   

 

  

 

 

Fully-insured

   292     1,278     0     0     0    1,570     525     1,329     0     0     0    1,854  

Specialty

   54     273     0     0     0    327     59     275     0     0     0    334  

Military services

   0     0     0     6     0    6     0     0     0     6     0    6  

Medicaid and other

   76     0     0     232     0    308     169     0     0     11     0    180  
  

 

   

 

   

 

   

 

   

 

  

 

   

 

   

 

   

 

   

 

   

 

  

 

 

Total premiums

   6,714     2,746     0     238     0    9,698     8,076     2,990     0     17     0    11,083  
  

 

   

 

   

 

   

 

   

 

  

 

   

 

   

 

   

 

   

 

   

 

  

 

 

Services revenue:

                      

Provider

   0     5     311     0     0    316     0     5     290     0     0    295  

ASO and other

   3     84     0     108     0    195     14     81     0     127     0    222  

Pharmacy

   0     0     17     0     0    17     0     0     21     0     0    21  
  

 

   

 

   

 

   

 

   

 

  

 

   

 

   

 

   

 

   

 

   

 

  

 

 

Total services revenue

   3     89     328     108     0    528     14     86     311     127     0    538  
  

 

   

 

   

 

   

 

   

 

  

 

   

 

   

 

   

 

   

 

   

 

  

 

 

Total revenues—external customers

   6,717     2,835     328     346     0    10,226  

Total revenues - external customers

   8,090     3,076     311     144     0    11,621  
  

 

   

 

   

 

   

 

   

 

  

 

   

 

   

 

   

 

   

 

   

 

  

 

 

Intersegment revenues

                      

Services

   0     14     2,949     0     (2,963  0     0     19     3,454     0     (3,473  0  

Products

   0     0     716     0     (716  0     0     0     846     0     (846  0  
  

 

   

 

   

 

   

 

   

 

  

 

   

 

   

 

   

 

   

 

   

 

  

 

 

Total intersegment revenues

   0     14     3,665     0     (3,679  0     0     19     4,300     0     (4,319  0  
  

 

   

 

   

 

   

 

   

 

  

 

   

 

   

 

   

 

   

 

   

 

  

 

 

Investment income

   19     10     0     15     49    93     19     10     0     15     47    91  
  

 

   

 

   

 

   

 

   

 

  

 

   

 

   

 

   

 

   

 

   

 

  

 

 

Total revenues

   6,736     2,859     3,993     361     (3,630  10,319     8,109     3,105     4,611     159     (4,272  11,712  
  

 

   

 

   

 

   

 

   

 

  

 

   

 

   

 

   

 

   

 

   

 

  

 

 

Operating expenses:

                      

Benefits

   5,647     2,316     0     230     (118  8,075     6,887     2,356     0     28     (147  9,124  

Operating costs

   718     449     3,800     103     (3,530  1,540     923     499     4,390     102     (4,129  1,785  

Depreciation and amortization

   33     25     37     5     (17  83     37     24     36     4     (19  82  
  

 

   

 

   

 

   

 

   

 

  

 

   

 

   

 

   

 

   

 

   

 

  

 

 

Total operating expenses

   6,398     2,790     3,837     338     (3,665  9,698     7,847     2,879     4,426     134     (4,295  10,991  
  

 

   

 

   

 

   

 

   

 

  

 

   

 

   

 

   

 

   

 

   

 

  

 

 

Income from operations

   338     69     156     23     35    621     262     226     185     25     23    721  

Interest expense

   0     0     0     0     35    35     0     0     0     0     35    35  
  

 

   

 

   

 

   

 

   

 

  

 

   

 

   

 

   

 

   

 

   

 

  

 

 

Income before income taxes

  $338    $69    $156    $23    $0   $586  

Income (loss) before income taxes

  $262    $226    $185    $25    $(12 $686  
  

 

   

 

   

 

   

 

   

 

  

 

   

 

   

 

   

 

   

 

   

 

  

 

 

Humana Inc.

NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS—(Continued)

Unaudited

 

   Retail   Employer
Group
   Healthcare
Services
   Other
Businesses
   Eliminations/
Corporate
  Consolidated 
           (in millions)        

Three months ended September 30, 2012

           

Revenues—external customers

           

Premiums:

           

Medicare Advantage

  $5,203    $1,023    $0    $0    $0   $6,226  

Medicare stand-alone PDP

   699     2     0     0     0    701  
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

  

 

 

 

Total Medicare

   5,902     1,025     0     0     0    6,927  
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

  

 

 

 

Fully-insured

   255     1,256     0     0     0    1,511  

Specialty

   45     271     0     0     0    316  

Military services

   0     0     0     69     0    69  

Medicaid and other

   47     0     0     218     0    265  
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

  

 

 

 

Total premiums

   6,249     2,552     0     287     0    9,088  
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

  

 

 

 

Services revenue:

           

Provider

   0     3     268     0     0    271  

ASO and other

   6     88     0     99     0    193  

Pharmacy

   0     0     3     0     0    3  
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

  

 

 

 

Total services revenue

   6     91     271     99     0    467  
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

  

 

 

 

Total revenues—external customers

   6,255     2,643     271     386     0    9,555  
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

  

 

 

 

Intersegment revenues

           

Services

   1     5     2,306     0     (2,312  0  

Products

   0     0     602     0     (602  0  
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

  

 

 

 

Total intersegment revenues

   1     5     2,908     0     (2,914  0  
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

  

 

 

 

Investment income

   19     11     0     14     52    96  
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

  

 

 

 

Total revenues

   6,275     2,659     3,179     400     (2,862  9,651  
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

  

 

 

 

Operating expenses:

           

Benefits

   5,150     2,168     0     232     (83  7,467  

Operating costs

   675     421     3,013     108     (2,809  1,408  

Depreciation and amortization

   32     23     22     4     (6  75  
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

  

 

 

 

Total operating expenses

   5,857     2,612     3,035     344     (2,898  8,950  
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

  

 

 

 

Income from operations

   418     47     144     56     36    701  

Interest expense

   0     0     0     0     26    26  
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

  

 

 

 

Income before income taxes

  $418    $47    $144    $56    $10   $675  
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

  

 

 

 

Humana Inc.

NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS—(Continued)

Unaudited

   Retail   Employer
Group
   Healthcare
Services
   Other
Businesses
   Eliminations/
Corporate
  Consolidated 
   (in millions) 

Three months ended March 31, 2013

           

Revenues - external customers

           

Premiums:

           

Medicare Advantage

  $5,736    $1,190    $0    $0    $0   $6,926  

Medicare stand-alone PDP

   761     2     0     0     0    763  
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

  

 

 

 

Total Medicare

   6,497     1,192     0     0     0    7,689  
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

  

 

 

 

Fully-insured

   279     1,268     0     0     0    1,547  

Specialty

   49     275     0     0     0    324  

Military services

   0     0     0     11     0    11  

Medicaid and other

   79     0     0     218     0    297  
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

  

 

 

 

Total premiums

   6,904     2,735     0     229     0    9,868  
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

  

 

 

 

Services revenue:

           

Provider

   0     4     306     0     0    310  

ASO and other

   2     84     0     120     0    206  

Pharmacy

   0     0     9     0     0    9  
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

  

 

 

 

Total services revenue

   2     88     315     120     0    525  
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

  

 

 

 

Total revenues - external customers

   6,906     2,823     315     349     0    10,393  
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

  

 

 

 

Intersegment revenues

           

Services

   0     11     2,801     0     (2,812  0  

Products

   0     0     654     0     (654  0  
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

  

 

 

 

Total intersegment revenues

   0     11     3,455     0     (3,466  0  
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

  

 

 

 

Investment income

   18     11     0     15     49    93  
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

  

 

 

 

Total revenues

   6,924     2,845     3,770     364     (3,417  10,486  
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

  

 

 

 

Operating expenses:

           

Benefits

   5,929     2,177     0     187     (98  8,195  

Operating costs

   613     433     3,616     115     (3,331  1,446  

Depreciation and amortization

   32     23     36     4     (15  80  
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

  

 

 

 

Total operating expenses

   6,574     2,633     3,652     306     (3,444  9,721  
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

  

 

 

 

Income from operations

   350     212     118     58     27    765  

Interest expense

   0     0     0     0     35    35  
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

  

 

 

 

Income (loss) before income taxes

  $350    $212    $118    $58    $(8 $730  
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

  

 

 

 

 

   Retail   Employer
Group
   Healthcare
Services
   Other
Businesses
   Eliminations/
Corporate
  Consolidated 
           (in millions)        

Nine months ended September 30, 2013

           

Revenues—external customers

           

Premiums:

           

Medicare Advantage

  $16,860    $3,543    $0    $0    $0   $20,403  

Medicare stand-alone PDP

   2,286     6     0     0     0    2,292  
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

  

 

 

 

Total Medicare

   19,146     3,549     0     0     0    22,695  
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

  

 

 

 

Fully-insured

   856     3,819     0     0     0    4,675  

Specialty

   155     823     0     0     0    978  

Military services

   0     0     0     22     0    22  

Medicaid and other

   227     0     0     670     0    897  
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

  

 

 

 

Total premiums

   20,384     8,191     0     692     0    29,267  
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

  

 

 

 

Services revenue:

           

Provider

   0     13     930     0     0    943  

ASO and other

   7     250     0     342     0    599  

Pharmacy

   0     0     39     0     0    39  
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

  

 

 

 

Total services revenue

   7     263     969     342     0    1,581  
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

  

 

 

 

Total revenues—external customers

   20,391     8,454     969     1,034     0    30,848  
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

  

 

 

 

Intersegment revenues

           

Services

   0     37     8,556     0     (8,593  0  

Products

   0     0     2,050     0     (2,050  0  
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

  

 

 

 

Total intersegment revenues

   0     37     10,606     0     (10,643  0  
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

  

 

 

 

Investment income

   55     31     0     45     147    278  
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

  

 

 

 

Total revenues

   20,446     8,522     11,575     1,079     (10,496  31,126  
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

  

 

 

 

Operating expenses:

           

Benefits

   17,272     6,728     0     668     (307  24,361  

Operating costs

   1,971     1,318     11,054     347     (10,243  4,447  

Depreciation and amortization

   97     75     109     13     (51  243  
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

  

 

 

 

Total operating expenses

   19,340     8,121     11,163     1,028     (10,601  29,051  
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

  

 

 

 

Income from operations

   1,106     401     412     51     105    2,075  

Interest expense

   0     0     0     0     105    105  
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

  

 

 

 

Income before income taxes

  $1,106    $401    $412    $51    $0   $1,970  
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

  

 

 

 

HumanaHuman Inc.

NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS—(Continued)

Unaudited

   Retail   Employer
Group
   Healthcare
Services
   Other
Businesses
   Eliminations/
Corporate
  Consolidated 
           (in millions)        

Nine months ended September 30, 2012

           

Revenues—external customers

           

Premiums:

           

Medicare Advantage

  $15,604    $3,059    $0    $0    $0   $18,663  

Medicare stand-alone PDP

   2,170     6     0     0     0    2,176  
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

  

 

 

 

Total Medicare

   17,774     3,065     0     0     0    20,839  
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

  

 

 

 

Fully-insured

   749     3,745     0     0     0    4,494  

Specialty

   125     793     0     0     0    918  

Military services

   0     0     0     1,006     0    1,006  

Medicaid and other

   138     0     0     634     0    772  
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

  

 

 

 

Total premiums

   18,786     7,603     0     1,640     0    28,029  
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

  

 

 

 

Services revenue:

           

Provider

   0     7     742     0     0    749  

ASO and other

   17     266     0     208     0    491  

Pharmacy

   0     0     11     0     0    11  
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

  

 

 

 

Total services revenue

   17     273     753     208     0    1,251  
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

  

 

 

 

Total revenues—external customers

   18,803     7,876     753     1,848     0    29,280  
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

  

 

 

 

Intersegment revenues

           

Services

   2     22     7,130     0     (7,154  0  

Products

   0     0     1,777     0     (1,777  0  
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

  

 

 

 

Total intersegment revenues

   2     22     8,907     0     (8,931  0  
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

  

 

 

 

Investment income

   58     31     0     43     157    289  
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

  

 

 

 

Total revenues

   18,863     7,929     9,660     1,891     (8,774  29,569  
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

  

 

 

 

Operating expenses:

           

Benefits

   15,905     6,284     0     1,549     (269  23,469  

Operating costs

   1,950     1,285     9,202     325     (8,587  4,175  

Depreciation and amortization

   95     67     61     12     (17  218  
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

  

 

 

 

Total operating expenses

   17,950     7,636     9,263     1,886     (8,873  27,862  
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

  

 

 

 

Income from operations

   913     293     397     5     99    1,707  

Interest expense

   0     0     0     0     78    78  
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

  

 

 

 

Income before income taxes

  $913    $293    $397    $5    $21   $1,629  
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

  

 

 

 

ITEM 2. MANAGEMENT’S DISCUSSION AND ANALYSIS OF

FINANCIAL CONDITION AND RESULTS OF OPERATIONS

The condensed consolidated financial statements of Humana Inc. in this document present the Company’s financial position, results of operations and cash flows, and should be read in conjunction with the following discussion and analysis. References to “we,” “us,” “our,” “Company,” and “Humana” mean Humana Inc. and its subsidiaries. This discussion includes forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995. When used in filings with the SEC, in our press releases, investor presentations, and in oral statements made by or with the approval of one of our executive officers, the words or phrases like “expects,“believes,“believes,“expects,” “anticipates,” “intends,” “likely will result,” “estimates,” “projects” or variations of such words and similar expressions are intended to identify such forward–looking statements. These forward–looking statements are not guarantees of future performance and are subject to risks, uncertainties and assumptions, including, among other things, information set forth in Item 1A. – Risk Factors in our 20122013 Form 10-K, as modified by any changes to those risk factors included in this document and in other reports we filed subsequent to February 21, 2013,19, 2014, in each case incorporated by reference herein. In making these statements, we are not undertaking to address or update such forward-looking statements in future filings or communications regarding our business or results. In light of these risks, uncertainties and assumptions, the forward–looking events discussed in this document might not occur. There may also be other risks that we are unable to predict at this time. Any of these risks and uncertainties may cause actual results to differ materially from the results discussed in the forward–looking statements.

Executive Overview

General

HeadquarteredHumana Inc., headquartered in Louisville, Kentucky, HumanaKy., is a leading health careand well-being company that offers a wide range of insurance productsis focused on making it easier for people to achieve their best health by serving as their health partner for life. The company’s strategy integrates care delivery, the patient experience, and healthclinical and wellness services that incorporate an integrated approachconsumer insights to lifelong well-being. By leveraging the strengths of our core businesses, we believe that we can better explore opportunities for existingencourage engagement, behavior change, proactive clinical outreach and emerging adjacencies in health care that can further enhance wellness opportunities for the millions of people we serve across the nation with whom we have relationships.country.

Our industry relies on two key statistics to measure performance. The benefit ratio, which is computed by taking total benefits expense as a percentage of premiums revenue, represents a statistic used to measure underwriting profitability. The operating cost ratio, which is computed by taking total operating costs as a percentage of total revenue less investment income, represents a statistic used to measure administrative spending efficiency.

Business Segments

On January 1, 2013,2014, we reclassified certain of our businesses from our Healthcare Services segment to our Employer Group segment to correspond with internal management reporting changeschanges. Our reportable segments remain the same and renamed our Health and Well-Being Services segment as Healthcare Services as further described in Note 1 to the condensed consolidated financial statements. Priorprior period segment financial information has been recast to conform to the 20132014 presentation.

We manage our business with three reportable segments: Retail, Employer Group, and Healthcare Services. In addition, the Other Businesses category includes businesses that are not individually reportable because they do not meet the quantitative thresholds required by generally accepted accounting principles. These segments are based on a combination of the type of health plan customer and adjacent businesses centered on integrated care delivery for our health plans and other customers, as described below. These segment groupings are consistent with information used by our Chief Executive Officer to assess performance and allocate resources.

The Retail segment consists of Medicare and commercial fully-insured medical and specialty health insurance benefits, including dental, vision, and other supplemental health and financial protection products, marketed directly to individuals, and includes our contract with Centers for Medicare and Medicaid Services, or CMS, to administer the Limited Income Newly Eligible Transition, program, or the LI-NET, prescription drug plan program, and contracts with various states to provide Medicaid, dual eligible, and Long-Term Support Services benefits, collectively our state-based contracts. The Employer Group segment consists of Medicare and commercial fully-insured medical and specialty health insurance benefits, including dental, vision, and other supplemental health and financial protectionvoluntary benefit products, as well as administrative

services only products, or ASO, and our health and wellness products primarily marketed to employer groups. The Healthcare Services

segment includes services offered to our health plan members as well as to third parties, including pharmacy, provider services, home carebased services, integrated behavioral health services, and integrated behavioral healthpredictive modeling and informatics services. The Other Businesses category consists of our military services, primarily our TRICARE South Region contract, our closed-block of long-term care insurance policies, and our Puerto Rico Medicaid and closed-block long-term care businesses.contracts under which coverage was terminated effective September 30, 2013.

The results of each segment are measured by income before income taxes. Transactions between reportable segments consist of sales of services rendered by our Healthcare Services segment, primarily pharmacy, provider, and behavioral health, to our Retail and Employer Group customers. Intersegment sales and expenses are recorded at fair value and eliminated in consolidation. Members served by our segments often utilizeuse the same provider networks, enabling us in some instances to obtain more favorable contract terms with providers. Our segments also share indirect costs and assets. As a result, the profitability of each segment is interdependent. We allocate most operating expenses to our segments. Assets and certain corporate income and expenses are not allocated to the segments, including the portion of investment income not supporting segment operations, interest expense on corporate debt, and certain other corporate expenses. These items are managed at the corporate level. These corporate amounts are reported separately from our reportable segments and included with intersegment eliminations.

Seasonality

One of the product offerings of our Retail segment is Medicare stand-alone prescription drug plans, or PDPs, under the Medicare Part D program. These plans provide varying degrees of coverage. Our quarterly Retail segment earnings and operating cash flows are impacted by the Medicare Part D benefit design and changes in the composition of our membership. The Medicare Part D benefit design results in coverage that varies as a member’s cumulative out-of-pocket costs pass through successive stages of a member’s plan period, which begins annually on January 1 for renewals. These plan designs generally result in us sharing a greater portion of the responsibility for total prescription drug costs in the early stages and less in the latter stages. As a result, the PDP benefit ratio generally decreases as the year progresses. In addition, the number of low-income senior members as well as year-over-year changes in the mix of membership in our stand-alone PDP products affects the quarterly benefit ratio pattern.

Our Employer Group segment also experiences seasonality in the benefit ratio pattern. However, the effect is opposite of Medicare stand-alone PDP in the Retail segment, with the Employer Group’s benefit ratio increasing as fully-insured members progress through their annual deductible and maximum out-of-pocket expenses. Similarly, certain of our fully-insured individual commercial medical products in our Retail segment experience seasonality in the benefit ratio likeakin to the Employer Group segment; however, we expect our new plans compliant with the Health Care Reform Law to experience less seasonality than our historical individual commercial medical products.

In addition, the Retail segment particularly our high-deductiblealso experiences seasonality in the operating cost ratio as a result of costs incurred in the second half of the year associated with the Medicare and individual health plans, or HDHPs.care exchange marketing seasons.

20132014 Highlights

Consolidated

 

Our 20132014 results reflect the continued implementation of our strategy to offer our members affordable health care combined with a positive consumer experience in growing markets. At the core of this strategy is our integrated care delivery model, which unites quality care, high member engagement, and sophisticated data analytics. Our approach to primary, physician-directed care for our members aims to provide quality care that is consistent, integrated, cost-effective, and member-focused, provided by both employed physicians and physicians with network contract arrangements. The model is designed to improve health outcomes and affordability for individuals and for the health system as a whole, while offering our members a simple, seamless healthcare experience. We believe this strategy is positioning us for long-term growth in both membership and earnings. At September 30, 2013,March 31, 2014, approximately 550,600656,100 members, or 26.9%28.1%, of our individual Medicare Advantage membership were in risk arrangements under our integrated care delivery model, as compared to 511,700561,500 members, or 26.5%27.1%, at December 31, 20122013 and 504,900530,300 members, or 26.4%, at September 30, 2012.March 31, 2013.

In addition, our pretax results for the nine months ended September 30, 2013 reflect improved operating performance across our major business lines, including membership growth in our individual and group Medicare Advantage products, as described below. The improved operating performance reflects our continued focus and executional discipline involved in key initiatives like our chronic care program, including increased care management professional staffing and clinical assessments. Our pretax results for the three months ended September 30,March 31, 2014 as compared to the three months ended March 31, 2013, reflect an increase in the benefit ratiowere impacted by lower results for our Retail segment,Medicare stand-alone PDP plans as describedwell as investment spending for exchanges under the Health Care Reform Law and new state-based contracts, partially offset by favorable Medicare Advantage medical cost utilization and membership growth in the detailed segment results discussion that follows.our Medicare Advantage, Medicare stand-alone PDP, and individual commercial medical offerings. Year-over-year comparisons were also negatively impacted by sequestration which became effective April 1, 2013.

ComparisonsYear-over-year comparisons of the benefit ratios and operating cost ratios for the nine months ended September 30, 2013 and September 30, 2012ratio are impacted by fees mandated by the transition toHealth Care Reform Law beginning in 2014, including the current TRICARE South Region contract on April 1, 2012, which is accounted for similar to an administrative services fee only agreement as described in Note 2 to the consolidated financial statements included in our 2012 Form 10-K. Our previous contract was accounted for similar to our fully-insured products. In addition,non-deductible health insurance industry fee. Likewise, year-over-year comparisons of the benefit ratios forratio reflect the nine months ended September 30, 2013 and September 30, 2012 are impacted by the beneficial effectinclusion of a favorable settlement of contract claims with the Department of Defense, or DoD,these mandated fees in the first quarterpricing of 2013 primarily associated with previously disclosed litigation settled in the second quarter of 2012.

our products for 2014.

 

Year-over-year comparisons of diluted earnings per common share are favorably impacted by a lower number of shares used to compute diluted earnings per common share primarily reflecting the impact of share repurchases.

 

Our operating cash flow of $671 million for the three months ended March 31, 2014 compared to operating cash flow of $412 million for the three months ended March 31, 2013. Our operating cash flows for 2014 reflect earnings and enrollment activity and the timing of working capital items including the timing of receipts and payments under certain provisions of the Health Care Reform Law that became effective in 2014. For 2014, the effect of the commercial risk adjustment, risk corridor, and reinsurance provisions of the Health Care Reform Law are impacting the timing of our operating cash flows, as we expect to build a receivable in 2014 that will be collected in 2015. It is reasonably possible that the receivable could be material to our operating cash flow in 2014. In 2014, we expect our operating cash flows to decline from 2013.

We expect our 2014 financing cash flows to be negatively impacted by the timing of payments to and receipts from CMS associated with Medicare Part D reinsurance subsidies for which we do not assume risk. We are experiencing higher specialty prescription drug costs associated with a new treatment for Hepatitis C than were contemplated in our bids which is resulting in higher reinsurance subsidy receivable balances in 2014 that will be settled in 2015 under the terms of our contracts with CMS.

In September 2014, we expect to pay the federal government approximately $548 million for the annual health insurance industry fee. This fee is not deductible for tax purposes, which has significantly increased our effective income tax rate in 2014. The health insurance industry fee is further described below under the section titled “Health Care Reform.”

During the ninethree months ended September 30, 2013,March 31, 2014, we repurchased 3.780.1 million shares in open market transactions for $301$11 million and paiddeclared dividends to stockholders of $125$0.27 per share for an aggregate amount of $42 million.

In July 2013, we amended and restated our 5-year $1.0 billion unsecured revolving credit agreement which was set to expire in November 2016 and replaced it with a new 5-year $1.0 billion unsecured revolving credit agreement expiring in July 2018 as described under the section titled “Future Sources and Uses of Liquidity—Credit Agreement.”

Retail

 

On April 1, 2013,7, 2014, CMS issued itsannounced final Announcement of Calendar Year 20142015 Medicare Advantage Benchmark Ratesbenchmark payment rates and Payment Policies,related technical factors impacting the bid benchmark premiums, which we refer to as the CMS Final Announcement. Based onRate Notice. We believe the benchmark rates and payment policies published inFinal Rate Notice together with the CMS Final Announcement, we estimate that our 2014 Medicare bid benchmark payment rates will decline by 2.8% in the aggregate, including the negative impact of risk coding recalibration and county rebasing. The 2014 bid benchmark payment rate reductions for certain of our key markets are anticipated to be in the mid to upper single digits, primarily due to the risk coding recalibration in 2014. Including the health insurance industry feecuts associated with the Health Care Reform Law, we anticipate we will need to address governmentquality bonuses, sunset of the Star quality CMS demonstration in 2015, risk coding modifications, the impact of the health insurance industry fee, and other funding reductions of more than 4% in the aggregate in 2014. In addition, automatic across-the-board budget cuts under the Budget Control Act of 2011 and the American Taxpayer Relief Act of 2012, known as “sequestration,” commenced in March 2013, including a 2% reduction informula changes, indicate 2015 Medicare Advantage and Medicare Part D payments beginning April 1, 2013. While we believe we can adjust Medicare Advantage payments under our network provider contracts in connection with sequestration, a numberfunding cuts of hospitals and other providers have asserted that we are not entitled to do so, which may lead to arbitration or other litigation regarding these matters.approximately 2%. While we believe our senior members’ benefits may be adversely impacted, we believe we can effectively design Medicare Advantage products based upon these levels of rate reduction while continuing to remain competitive compared to both the combination of original Medicare with a supplement policy as well as Medicare Advantage products offered by our competitors. Nonetheless, there can be no assurance that we will be able to successfully execute operational and strategic initiatives that we have assumed when designing our plan benefit offerings and premiums for 2014. Failure to execute these strategies may result in a material adverse effect on our results of operations, financial position, and cash flows.

 

Star Ratings issued by CMSAutomatic across-the-board budget cuts under the Budget Control Act of 2011 and the American Taxpayer Relief Act of 2012, known as “sequestration,” commenced in OctoberMarch 2013, indicated that 55% to 60% of ourincluding a 2% reduction in Medicare Advantage members are now in plans with an overall Star Rating of four or more stars. We have 18and Medicare Part D payments beginning April 1, 2013. While we believe we can reduce Medicare Advantage planspayments to providers under our network provider contracts in connection with sequestration, a number of hospitals and other providers have asserted that achieved a rating of fourwe are not entitled to do so, which have led and may lead to arbitration demands or more stars, an increase of 50% from the previous year. We are offering nine Medicare Advantage plans that achieved a 4.5 Star Rating. Beginning in 2015, plans must have a Star Rating of four or higher to qualify for bonus money.other litigation regarding these matters.

As discussed in the detailed Retail segment results of operations discussion that follows, we experienced an increase in the Retail segment benefit ratio forFor the three months ended September 30, 2013, with the segment’s benefit ratio increasing 170 basis points to 84.1%. TheMarch 31, 2014, our Retail segment benefit ratio for the nine months ended September 30, 2013 of 84.7% was comparable to the benefit ratio for the nine months ended September 30, 2012.

Our Retail segment operating cost ratios of 10.7% and 9.7% for the three and nine months ended September 30, 2013, respectively, decreased compared topretax income declined by $88 million, or 25.1%, primarily driven by the same periodsfactors impacting our consolidated results as described above. Our lower Medicare stand-alone PDP results in 2012, as scale efficienciesthe first quarter of 2014 primarily reflect higher specialty prescription drug costs associated with servicing higher year-over-year membership together with our continued focus on operating cost efficiencies were partially offset by investment spendinga new treatment for exchanges under the Health Care Reform Law and state-based contracts.

Hepatitis C.

 

Individual Medicare Advantage membership of 2,044,4002,330,800 at September 30, 2013March 31, 2014 increased 116,800,262,100, or 6.1%12.7%, from 1,927,6002,068,700 at December 31, 20122013 and increased 132,600318,700 members, or 6.9%15.8%, from 1,911,8002,012,100 at September 30, 2012March 31, 2013 reflecting net membership additions, particularly for our Health Maintenance Organization, or HMO, offerings, for the 2013 enrollment season and new sales to newly-eligible Medicare beneficiaries. Effective January 1, 2013, we divested approximately 12,600 members acquired with Arcadian Management Services, Inc. in accordance with our previously disclosed agreement with the United States Department of Justice.

2014 plan year.

 

Medicare stand-alone PDP membership of 3,255,1003,852,100 at September 30, 2013March 31, 2014 increased 202,400580,400 members, or 6.6%17.7%, from 3,052,7003,271,700 at December 31, 20122013 and increased 234,000649,800 members, or 7.7%20.3%, from 3,021,1003,202,300 at September 30, 2012March 31, 2013 reflecting net membership additions, primarily for our Humana-Walmart plan offering for the 2013 enrollment season.

2014 plan year.

 

We were successful in our bids for state-based contracts in Florida and Virginia in 2013 and Ohio, Illinois, and Kentucky in 2012. Ohio, Illinois, and Virginia include individuals dually eligible for both the federal Medicare program and the state-based Medicaid program. We partnered with CareSource Management Group Company to serve individuals in Ohio, Kentucky, and certain regions in Florida under a strategic alliance agreement. Medicaid membership in our Retail Segment at September 30, 2013 increased 27,900 members from December 31, 2012, and increased 30,400 members from September 30, 2012 primarily driven by theThe addition of our recently awarded KentuckyFlorida Long-Term Support Services contracts added 18,500 members to our state-based Medicaid contractmembership as of March 31, 2014 compared to March 31, 2013.

Individual commercial medical membership of 834,000 at March 31, 2014 increased 233,900 members, or 39.0%, from 600,100 at December 31, 2013 and increased 285,600 members, or 52.1%, from 548,400 at March 31, 2013 primarily reflecting new sales, both on-exchange and off-exchange, of plans compliant with the Health Care Reform Law. Enrollment applications for the company’s 2014 health care exchange offerings totaled approximately 700,000 through the health care exchange open enrollment period which began on October 1, 2013 and ran through March 31, 2014, with certain exceptions. Nearly 430,000 of these applications relate to coverage effective January 1, 2013. We expect to begin serving members in Ohio, Illinois, and Virginiabeginning in the first quarter of 2014, and in Florida by the thirdsecond quarter of 2014. WhileApplicants are required to pay their premiums to be enrolled in our plans. In addition, federal and state regulatory changes in December 2013 allowed certain individuals to remain in their existing underwritten health plans that are not compliant with the Health Care Reform Law, which has led to much higher than previously expected retention of our existing underwritten health plans. We believe that this is occurring at other health insurance issuers as well and will result in an overall deterioration of the risk pool in plans compliant with the Health Care Reform Law, as more previously underwritten members remain with their current health plans rather than enter the exchanges. However, we expect that the Medicaidcommercial risk adjustment, risk corridor, and dual-eligible demonstration businessreinsurance provisions of the Health Care Reform Law will mitigate this deterioration to result in pretax income growth, the mix of lower margin Medicaid and dual-eligible demonstration business with the higher margin Medicare Advantage business may result in a decline in Retail segment margins over time.

some extent.

On September 6, 2013, we acquired American Eldercare Inc., or American Eldercare, the largest provider of nursing home diversion services in the state of Florida (serving frail and elderly individuals in home and community-based settings). American Eldercare complements our core capabilities and strength in serving seniors and disabled individuals with a unique focus on individualized and integrated care, and has contracts to provide Medicaid long-term care services across the entire state of Florida. The enrollment effective dates for the various regions range from August 2013 to March 2014.

On October 1, 2013, the initial open enrollment period began for plans offered through federally facilitated, federal-state partnerships or state-based exchanges for individuals and small employers (with up to 100 employees), including metropolitan areas in the 14 states where Humana expects to have public exchange offerings. These plans are effective beginning January 1, 2014.

Employer Group Segment

 

As discussed in the detailed Employer Group segment results of operations discussion that follows, the Employer Group segment benefit ratio decreased 70 basis points to 84.3%pretax income improved 6.6% for the three months ended September 30, 2013 and decreased 60 basis pointsMarch 31, 2014 primarily due to 82.1% fora decrease in the nine months ended September 30, 2013.

benefit ratio partially offset by an increase in the operating cost ratio.

 

Fully-insured group Medicare Advantage membership of 425,400477,600 at September 30, 2013March 31, 2014 increased 54,60048,500 members, or 14.7%11.3%, from 370,800429,100 at December 31, 20122013 and increased 57,50064,800 members, or 15.6%15.7%, from 367,900412,800 at September 30, 2012March 31, 2013 primarily due to the January 20132014 addition of a new large group retirement account.

Membership in HumanaVitality®, our wellness and loyalty rewards program, rose nearly 26% to 3,555,700 at March 31, 2014 from 2,831,000 at December 31, 2013 and rose 34% from 2,647,600 at March 31, 2013 primarily due to the addition of group Medicare members as well as individual Medicare Advantage and fully-insured individual commercial medical membership growth.

Healthcare Services Segment

As discussed in the detailed Healthcare Services segment results of operations discussion that follows, our Healthcare Services segment pretax income improved 56.8% for the 2014 quarter as compared to the 2013 quarter primarily due to revenue growth and pretax income contribution from our pharmacy solutions and home based services businesses as they serve our growing Medicare Advantage membership.

 

Improvement in the quality experienceof care for members is a key element of our integrated care delivery model. In the nine months ended September 30, 2013, we completed over 221,500 in-home healthWe have accelerated our process for identifying and well-being assessments compared with approximately 62,400reaching out to members in need of such assessments for the full-year 2012. Additionally, at September 30, 2013clinical intervention. At March 31, 2014, we had approximately 248,000297,500 members with complex chronic conditions in the Humana Chronic Care Program, a 6% increase compared with approximately 138,000 members at September 30, 2012.280,200

members at December 31, 2013, and an increase of 65% compared with approximately 180,300 members at March 31, 2013. These increases reflect enhanced predictive modeling capabilities and focus on proactive clinical outreach and member engagement, particularly for our Medicare Advantage membership. We believe these initiatives lead to better health outcomes for our members and lower health care costs.

On December 21, 2012, we acquired Metropolitan Health Networks, Inc., or Metropolitan, a Medical Services Organization, or MSO, that coordinates medical care for Medicare Advantage beneficiaries and Medicaid recipients, primarily in Florida. We acquired all of the outstanding shares of Metropolitan and repaid all outstanding debt of Metropolitan for a transaction value of $851 million, plus transaction expenses.

On October 29, 2012, we acquired a noncontrolling equity interest in MCCI Holdings, LLC, or MCCI, a privately held MSO headquartered in Miami, Florida that coordinates medical care for Medicare Advantage beneficiaries and Medicaid recipients, primarily in Florida and Texas.

The Metropolitan and MCCI transactions provide us with components of a successful integrated care delivery model that has demonstrated scalability to new markets. A substantial portion of the revenues for both Metropolitan and MCCI are derived from services provided to Humana Medicare Advantage members under capitation contracts with our health plans. In addition, Metropolitan and MCCI provide services to Medicare Advantage and Medicaid members under capitation contracts with third party health plans. Under these capitation agreements with Humana and third party health plans, Metropolitan and MCCI assume financial risk associated with these Medicare Advantage and Medicaid members.Other Businesses

 

On July 6, 2012, we acquired SeniorBridge Family Companies, Inc., or SeniorBridge, a chronic-care provider of in-home care for seniors, expanding our existing clinical and home health capabilities and strengthening our offerings for members with complex chronic-care needs.

Other Businesses

Comparisons of the benefit ratios for the nine months ended September 30, 2013 and September 30, 2012Year-over-year comparisons within Other Businesses are impacted by the transitionloss of our Medicaid contracts in Puerto Rico effective September 30, 2013 and a reduction in benefits expense for the three months ended March 31, 2013 related to the current TRICARE South Region contract on April 1, 2012, including a decrease in profitability under the current contract in connection with our bid strategy, and the beneficial effect of a favorable settlement of contract claims with the United States Department of Defense, or DoD, in the first quarter of 2013 primarily associated with previously disclosed litigation settled in the second quarter of 2012.

litigation.

On June 26, 2013, the Puerto Rico Health Insurance Administration notified us of its election not to renew our three-year Medicaid contracts for the East, Southeast, and Southwest regions which ended June 30, 2013. Contractual transition provisions required the continuation of insurance coverage for beneficiaries through September 30, 2013 and also require an additional period of time thereafter to process residual claims. The results for the nine months ended September 30, 2013 include costs associated with the loss of these contracts.

As previously disclosed, on October 2, 2013, the DHA notified us that, as a result of the federal government shutdown, DHA could not make disbursements to us under the contract until it had received a signed appropriation, continuing resolution or other legal authority, but once funding authority had been received, all payments due would be accelerated with interest to ensure conformance with the payment terms of the TRICARE contract. On October 21, 2013, DHA notified us that, following resumption of federal government operations, a signed appropriation had been received, and subsequently all disbursements were made in accordance with the October 2, 2013 notice.

Health Care Reform

The Patient Protection and Affordable Care Act and The Health Care and Education Reconciliation Act of 2010 (which we collectively refer to as the Health Care Reform Law)Law enacted significant reforms to various aspects of the U.S. health insurance industry. While regulations and interpretive guidance on many provisions of the Health Care Reform Law have been issued to date by the Department of Health and Human Services, or HHS, the Department of Labor, the Treasury Department, and the National Association of Insurance Commissioners, or NAIC, there are certain provisions of the law that will require additional guidance and clarification in the form of regulations and interpretations in order to fully understand the impactsimpact of the law on our overall business, which we expect to occur over the next several years.business.

Implementation dates of the Health Care Reform Law began in September 2010 and will continue through 2018.2018, and many aspects of the Health Care Reform Law are already effective and have been implemented by us. Certain significant provisions of the Health Care Reform Law include, among others, mandated coverage requirements, mandated benefits and guarantee issuance associated with commercial medical insurance, rebates to policyholders based on minimum benefit ratios, adjustments to Medicare Advantage premiums, the establishment of federally-facilitated or state-based exchanges coupled with programs designed to spread risk among insurers, an annual insurance industry premium-based assessment, and a three-year commercial reinsurance fee. The following outlines certain provisions of the Health Care Reform Law:

 

  

Currently Effective: Many changes are already effective and have been implemented by us, including: elimination of pre-existing condition limits for enrollees under age 19, elimination of certain annual and lifetime caps on the dollar value of benefits, expansion of dependent coverage to include adult children until age 26, a requirement to provide coverage for prescribed preventive services without cost to members, new claim appeal requirements, and the establishment of an interim high risk program for those unable to obtain coverage due to a pre-existing condition or health status.

Commercial fully-insured medical plans with actual benefit ratios below certain targets (85% for large employer groups, 80% for small employer groups, and 80% for individuals, calculated in a manner prescribed by HHS) are required to rebate ratable portions of their premiums to customers annually. We began accruing for rebates in 2011, based on the manner prescribed by HHS, with rebate payments made annually each July of the following calendar year. Our benefit ratios reported in this report, calculated from financial statements prepared in accordance with accounting principles generally accepted in the United States of America, or GAAP, differ from the benefit ratios calculated as prescribed by HHS under the Health Care Reform Law. The more noteworthy differences include: the fact that the benefit ratio calculations prescribed by HHS are calculated separately by state and legal entity; are calculated independently for individual, small group, and large group fully-insured products; reflect actuarial adjustments where the membership levels are not large enough to create credible size; exclude some of our health insurance products; include taxes and fees as reductions of premium; and treat changes in reserves differently than GAAP.

HHS has also established, as required under the Health Care Reform Law, a federal premium rate review process, which generally applies to proposed rate increases equal to or exceeding 10%, and regulations require commercial plans to provide to the states and HHS supporting information with respect to any rate increases that are subject to the federal review process.

Currently Effective with Phased-In Implementation: In 2012, additional cuts to Medicare Advantage plan payment benchmarks began to take effect (with plan payment benchmarks ultimately ranging from 95% in high-cost areas to 115% in low-cost areas of Medicare fee-for-service rates), with changes being phased-in over two to six years, depending on the level of payment reduction in a county. In addition, since 2011 the gap in coverage for Medicare Part D prescription drug coverage has been incrementally closing.

Certain provisions in the Health Care Reform Law tie Medicare Advantage premiums to the achievement of certain quality performance measures (Star Ratings). Beginning in 2012, Medicare Advantage plans with an overall Star Rating of three or more stars (out of five) were eligible for a quality bonus in their basic premium rates. By law, quality bonuses were limited to the few plans that achieved four or more stars as an overall rating, but CMS, through its demonstration authority, expanded the quality bonus to three Star plans for a three yearthree-year period through 2014. Beginning in 2015, quality bonus amounts will be determined by the provisions in the Health Care Reform Law. In part, this means that plans must have a Star Rating of four or higher to qualify for bonus money. Star Ratings issued by CMS in October 2013 indicated that 55% to 60% of our Medicare Advantage members are now in plans that will qualify for quality bonus payments in 2015, down from 99% in 2014, primarily due to an increase in the required minimum overall Star program rating required for plans to qualify for quality bonus payments from three stars in 2014 to four stars in 2015. Beginning in 2015, plans must have a Star Rating of four or higher to qualify for quality bonuses in the basic premium rates. We have 18 Medicare Advantage plans that achieved a rating of four or more stars, an increase of 50% from the previous year. We are offering nine Medicare Advantage plans that achieved a 4.5 Star Rating. Plans that earn an overall Star Rating of five continue to be eligible to enroll members year round. Notwithstanding successful historical efforts to improve our Star Ratings and other quality measures, for 2012, 2013, and 2014 and the continuation of such efforts, there can be no assurances that we will be successful in maintaining or improving our Star Ratings in future years. Additionally, as a result of the expiration of thea CMS quality bonus demonstration, for plans that maintain a four Star or higher rating in 2015, other provisions of the Health Care Reform Law may, in certain areas of the country, reduce the amount of the quality bonus that is added to the basic premium rate. Accordingly, our plans may not be eligible for full level quality bonuses, which, in isolation, could adversely affect the benefits such plans can offer, reduce membership, and/or reduce profit margins.

In addition, on October 1, 2013,March 31, 2014, with certain exceptions, we completed the initial open enrollment period began for plans offered through federally facilitated,federally-facilitated, federal-state partnerships or state-based exchanges for individuals and small employers (with up to 100 employees), includingin certain metropolitan areas in the 14 states where Humana expects towe have public exchange offerings. See “Risk Factors” in this report.

 

  

Newly Effective in 2014: Beginning in 2014, the Health Care Reform Law requires: all individual and group health plans to guarantee issuance and renew coverage without pre-existing condition exclusions or health-status rating adjustments; the elimination of annual limits on coverage on certain benefits; the establishment of federally facilitated,federally-facilitated, federal-state partnerships or state-based exchanges for individuals and small employers (with up to 100 employees) coupled with programs designed to spread risk among insurers; the introduction of plan designs based on set actuarial values; the establishment of a minimum benefit ratio of 85% for Medicare Advantage plans; and insurance industry assessments, including an annual health insurance industry fee and a three-year $25 billion industry wide commercial reinsurance fee. The annual health insurance industry fee levied on the insurance industry is $8 billion in 2014 with increasing annual amounts thereafter, growing to $14 billion by 2017, and is not deductible for income tax purposes, which will significantly increase our effective income tax rate in 2014. The NAIC is continuing discussions regarding the2014 to approximately 46% to 47%. In addition, statutory accounting for the health insurance industry fee which in its present form wouldrequires us to restrict surplus in the year preceding payment of the health insurance industry fee beginning in 2014. Accordingly, in addition to recording the full-year 2014 assessment in the first quarter of 2014, we may beare required to restrict surplus for the 2015 assessment ratably in 2014. DividendsAs a result of this accounting treatment, the amount and timing of dividends from the subsidiaries to the parent in 2014 could be reduced.

reduced or delayed in 2014. In 2014, we expect to pay the federal government approximately $548 million for the annual health insurance industry fee. In 2015, the health insurance industry fee increases by 41% for the industry taken as a whole. Accordingly, absent changes in market share, we would expect a similar increase in our fee in 2015.

The Health Care Reform Law also specifies benefit design guidelines, limits rating and pricing practices, encourages additional competition from the establishment of two multi-state plans (one not-for-profit; one for-profit) administered through the Office of Personnel Management, and expands eligibility for Medicaid programs. In addition, the lawHealth Care Reform Law has increased and will continue to increase federal oversight of health plan premium rates and could adversely affect our ability to appropriately adjust health plan premiums on a timely basis. Financing for these reforms will come,comes, in part, from material additional fees and taxes on us (as discussed above) and other health plans and individuals beginning in 2014, as well as reductions in certain levels of payments to us and other health plans under Medicare as described in this report.

As discussed above, implementing regulations and related interpretive guidance continue to be issued on certain provisions of the Health Care Reform Law. The implementation of certain provisions of Health Care Reform Law has been delayed. Given the breadth of possible changes and the uncertainties of interpretation, implementation, and timing of these changes, which we expect to occur over the next several years, the Health Care Reform Law has and will change the way we do business, potentially impacting our pricing, benefit design, product mix, geographic mix, and distribution channels. The response of other companies to the Health Care Reform Law and adjustments to their and our offerings if any, could cause meaningful disruption in local health care markets. It is reasonably possible that the Health Care Reform Law and related regulations, as well as future legislative changes, including legislative restrictions on our ability to manage our provider network or otherwise operate our business, or regulatory restrictions on profitability, including by comparison of our Medicare Advantage profitability to our non-Medicare Advantage business profitability and a requirement that they remain within certain ranges of each other, in the aggregate may have a material adverse effect on our results of operations including(including restricting revenue, enrollment and premium growth in certain products and market segments, restricting our ability to expand into new markets, increasing our medical and operating costs, further lowering our Medicare payment rates and increasing our expenses associated with the non-deductible health insurance industry fee and other assessments;assessments); our financial position including(including our ability to maintain the value of our goodwill;goodwill); and our cash flows.flows (including the receipt of amounts due under the commercial risk adjustment, risk corridor, and reinsurance provisions of the Health Care Reform Law in 2015 related to claims paid in 2014). If we are unable to adjust our business model to address the non-deductible health insurance industry fee and other assessments, including the three-year commercial reinsurance fee, such as through the reduction of our operating costs or adjustments to premium pricing or benefit design, there can be no assurance that the non-deductible health insurance industry fee and other assessments would not have a material adverse effect on our results of operations, financial position, and cash flows.

We intend for the discussion of our financial condition and results of operations that follows to assist in the understanding of our financial statements and related changes in certain key items in those financial statements from year to year, including the primary factors that accounted for those changes. Transactions between reportable segments consist of sales of services rendered by our Healthcare Services segment, primarily pharmacy, provider, and behavioral health services, to our Retail and Employer Group customers and are described in Note 1312 to the condensed consolidated financial statements.

Comparison of Results of Operations for 20132014 and 20122013

The following discussion primarily deals with our results of operations for the three months ended September 30,March 31, 2014, or the 2014 quarter, and the three months ended March 31, 2013, or the 2013 quarter, the three months ended September 30, 2012, or the 2012 quarter, the nine months ended September 30, 2013, or the 2013 period, and the nine months ended September 30, 2012, or the 2012 period.quarter.

Consolidated

 

   For the three months ended
September 30,
  Change 
   2013  2012  Dollars  Percentage 
   (dollars in millions, except per common share results)    

Revenues:

     

Premiums:

     

Retail

  $6,714   $6,249   $465    7.4

Employer Group

   2,746    2,552    194    7.6

Other Businesses

   238    287    (49  (17.1)% 
  

 

 

  

 

 

  

 

 

  

 

 

 

Total premiums

   9,698    9,088    610    6.7
  

 

 

  

 

 

  

 

 

  

 

 

 

Services:

     

Retail

   3    6    (3  (50.0)% 

Employer Group

   89    91    (2  (2.2)% 

Healthcare Services

   328    271    57    21.0

Other Businesses

   108    99    9    9.1
  

 

 

  

 

 

  

 

 

  

 

 

 

Total services

   528    467    61    13.1
  

 

 

  

 

 

  

 

 

  

 

 

 

Investment income

   93    96    (3  (3.1)% 
  

 

 

  

 

 

  

 

 

  

 

 

 

Total revenues

   10,319    9,651    668    6.9
  

 

 

  

 

 

  

 

 

  

 

 

 

Operating expenses:

     

Benefits

   8,075    7,467    608    8.1

Operating costs

   1,540    1,408    132    9.4

Depreciation and amortization

   83    75    8    10.7
  

 

 

  

 

 

  

 

 

  

 

 

 

Total operating expenses

   9,698    8,950    748    8.4
  

 

 

  

 

 

  

 

 

  

 

 

 

Income from operations

   621    701    (80  (11.4)% 

Interest expense

   35    26    9    34.6
  

 

 

  

 

 

  

 

 

  

 

 

 

Income before income taxes

   586    675    (89  (13.2)% 

Provision for income taxes

   218    249    (31  (12.4)% 
  

 

 

  

 

 

  

 

 

  

 

 

 

Net income

  $368   $426   $(58  (13.6)% 
  

 

 

  

 

 

  

 

 

  

 

 

 

Diluted earnings per common share

  $2.31   $2.62   $(0.31  (11.8)% 

Benefit ratio(a)

   83.3  82.2   1.1

Operating cost ratio(b)

   15.1  14.7   0.4

Effective tax rate

   37.2  36.9   0.3

(a)Represents total benefits expense as a percentage of premiums revenue.
(b)Represents total operating costs as a percentage of total revenues less investment income.

  For the nine months  ended
September 30,
 Change   For the three months ended
March 31,
 Change 
  2013 2012 Dollars Percentage   2014 2013 Dollars Percentage 
  (dollars in millions, except per common share results)     (dollars in millions, except per common share results)   

Revenues:

          

Premiums:

          

Retail

  $20,384   $18,786   $1,598    8.5  $8,076   $6,904   $1,172   17.0

Employer Group

   8,191    7,603    588    7.7   2,990   2,735   255   9.3

Other Businesses

   692    1,640    (948  (57.8)%    17   229   (212 (92.6)% 
  

 

  

 

  

 

  

 

   

 

  

 

  

 

  

 

 

Total premiums

   29,267    28,029    1,238    4.4   11,083    9,868    1,215    12.3
  

 

  

 

  

 

  

 

   

 

  

 

  

 

  

 

 

Services:

          

Retail

   7    17    (10  (58.8)%    14    2    12    600

Employer Group

   263    273    (10  (3.7)%    86    88    (2  (2.3)% 

Healthcare Services

   969    753    216    28.7   311    315    (4  (1.3)% 

Other Businesses

   342    208    134    64.4   127    120    7    5.8
  

 

  

 

  

 

  

 

   

 

  

 

  

 

  

 

 

Total services

   1,581    1,251    330    26.4   538    525    13    2.5
  

 

  

 

  

 

  

 

   

 

  

 

  

 

  

 

 

Investment income

   278    289    (11  (3.8)%    91    93    (2  (2.2)% 
  

 

  

 

  

 

  

 

   

 

  

 

  

 

  

 

 

Total revenues

   31,126    29,569    1,557    5.3   11,712    10,486    1,226    11.7
  

 

  

 

  

 

  

 

   

 

  

 

  

 

  

 

 

Operating expenses:

          

Benefits

   24,361    23,469    892    3.8   9,124    8,195    929    11.3

Operating costs

   4,447    4,175    272    6.5   1,785    1,446    339    23.4

Depreciation and amortization

   243    218    25    11.5   82    80    2    2.5
  

 

  

 

  

 

  

 

   

 

  

 

  

 

  

 

 

Total operating expenses

   29,051    27,862    1,189    4.3   10,991    9,721    1,270    13.1
  

 

  

 

  

 

  

 

   

 

  

 

  

 

  

 

 

Income from operations

   2,075    1,707    368    21.6   721    765    (44  (5.8)% 

Interest expense

   105    78    27    34.6   35    35    0    0
  

 

  

 

  

 

  

 

   

 

  

 

  

 

  

 

 

Income before income taxes

   1,970    1,629    341    20.9   686    730    (44  (6.0)% 

Provision for income taxes

   709    599    110    18.4   318    257    61    23.7
  

 

  

 

  

 

  

 

   

 

  

 

  

 

  

 

 

Net income

  $1,261   $1,030   $231    22.4  $368   $473   $(105  (22.2)% 
  

 

  

 

  

 

  

 

   

 

  

 

  

 

  

 

 

Diluted earnings per common share

  $7.90   $6.27   $1.63    26.0  $2.35   $2.95   $(0.60  (20.3)% 

Benefit ratio(a)

   83.2  83.7   (0.5)%    82.3  83.0   (0.7)% 

Operating cost ratio(b)

   14.4  14.3   0.1   15.4  13.9   1.5

Effective tax rate

   36.0  36.8   (0.8)%    46.4  35.2   11.2

 

(a)Represents total benefits expense as a percentage of premiums revenue.
(b)Represents total operating costs as a percentage of total revenues less investment income.

Summary

Net income was $368 million, or $2.31$2.35 per diluted common share, in the 2014 quarter compared to $473 million, or $2.95 per diluted common share, in the 2013 quarter comparedprimarily due to $426 million, or $2.62lower results for our Medicare stand-alone PDP plans as well as investment spending for exchanges under the Health Care Reform Law and new state-based contracts, partially offset by favorable Medicare Advantage medical cost utilization and membership growth in our Medicare Advantage, Medicare stand-alone PDP, and individual commercial medical offerings. Year-over-year comparisons were also negatively impacted by sequestration which became effective April 1, 2013. Our diluted earnings per common share for the 2013 quarter included the benefit of $0.19 per diluted common share for a reduction in benefits expense related to a favorable settlement of contract claims with the 2012 quarter. The decrease in net income primarily was due to an increase in the benefit ratio for our Retail Segment, partially offset by improvedDoD. In addition, year-over-year results for our Employer Group and Healthcare Services segments, as described further in our detailed segment results discussion that follows. Net income was $1.3 billion, or $7.90 per diluted common share, in the 2013 period compared to $1.0 billion, or $6.27 per diluted common share, in the 2012 period. The increase in net income primarily was driven by improved operating performance across most of our major business lines, including Medicare Advantage membership growth in our Retail and Employer group segments. Year-over-year comparisons of diluted earnings per common share are favorably impacted by a lower number of shares used to compute diluted earnings per common share in the 20132014 quarter and period primarily reflecting the impact of share repurchases.

Premiums

Consolidated premiums increased $610 million,$1.2 billion, or 6.7%12.3%, from the 20122013 quarter to $9.7$11.1 billion for the 20132014 quarter and increased $1.2 billion, or 4.4%, from the 2012 period to $29.3 billion for the 2013 period. These increases primarily were due to increases in both Retail and Employer Group segment premiums mainly driven by higher average individual and group Medicare Advantage membership as well as higher individual commercial medical membership, partially offset by the impact of sequestration which became effective April 1, 2013. The year-over-year comparison of the 2013 period and 2012 period also reflects lower premiumsPremiums revenue for our Other Businesses declined primarily due to the transition to the current TRICARE South Region contract. As discussed in Note 2 to the consolidated financial statements included inloss of our 2012 Form 10-K, on April 1, 2012, we began delivering services under the current TRICARE South Region contract that the DHA awarded to us on February 25, 2011. We account for revenues under the current contract net of estimated healthcare costs similar to an administrative services fee only agreement, and as such there are no premiums recognized under the current contract. Our previous contract was accounted for similar to our fully-insured products and as such we recognized premiums under the previous contract.Puerto Rico Medicaid contracts effective September 30, 2013. Average membership is calculated by summing the ending membership for each month in a period and dividing the result by the number of months in a period. Premiums revenue reflects changes in membership and average per member premiums. Items impacting average per member premiums include changes in premium rates as well as changes in the geographic mix of membership, the mix of product offerings, and the mix of benefit plans selected by our membership.

Services revenue

Consolidated services revenue increased $61$13 million, or 13.1%2.5%, from the 20122013 quarter to $528$538 million for the 20132014 quarter and increased $330 million, or 26.4%, from the 2012 period to $1.6 billion for the 2013 period. These increases primarily were due to an increase in services revenue in our Healthcare ServicesRetail segment and an increase in services revenue for our Other Businesses due to the transition to the current TRICARE South Region contract on April 1, 2012. The increases in services revenue in our Healthcare Services segment primarily resulted from the acquisition of Metropolitan Health Networks, Inc., or Metropolitan, on December 21, 2012 and SeniorBridge Family Companies, Inc., or SeniorBridge, on July 6, 2012, and growthAmerican Eldercare in our Concentra Inc. operations.September 2013.

Investment income

Investment income totaled $91 million for the 2014 quarter compared to $93 million for the 2013 quarter compared to $96 million for the 2012 quarter and was $278 million for the 2013 period compared to $289 million for the 2012 period as higher average invested balances were more than offset by lower interest rates and lower realized capital gains year-over-year.rates.

Benefits expense

Consolidated benefits expense was $8.1$9.1 billion for the 20132014 quarter, an increase of $608$929 million, or 8.1%11.3%, from the 2012 quarter. For the 2013 period, consolidated benefits expense was $24.4 billion, an increase of $892 million, or 3.8%, from the 2012 period. These increases primarily were due to a year-over-year increase in Retail segment benefits expense, primarily driven by an increase in the average number of Medicare members, partially offset by a decrease in benefits expense for Other Businesses in the 2013 period. The decrease in benefits expense for Other Businesses primarily was due to the transition to the current administrative services only TRICARE South Region contract on April 1, 2012. We do not record benefits expense under the current TRICARE South Region contract. Our previous contract was accounted for similar to our fully-insured products and as such we recorded benefits expense under the previous contract. Retail segment benefits expense increased $497 million, or 9.7%, from the 2012 quarter to the 2013 quarter and increased $1.4 billion, or 8.6%, from the 2012 period to the 2013 period primarily due to increases in both Retail and Employer Group segments mainly driven by higher average individual and group Medicare Advantage membership growth. As more fully described under “Benefits Expense Recognition” in Item 7 of our 2012 Form 10-K, actuarial standards require the use of assumptions based on moderately adverse experience, which generally results in favorable reserve development, or reserves that are considered redundant.as well as higher individual commercial medical membership. We experienced favorable medical claims reserve development related to prior fiscal years of $66$297 million in the 2014 quarter and $266 million in the 2013 quarter, and $54 million in the 2012 quarter. During the 2013 period, we experienced favorable medical claims reserve development related to prior fiscal years of $432 million compared to $235 million in the 2012 period. These increases in favorable medical claims reserve development primarily resultedresulting from claims trend for the prior yearyears ultimately developing more favorably than originally expected across most of our major business lines and increased financial recoveries. The increase in financial recoveries primarily resulted from claim audit process enhancements as well as increased volume of claim audits and expanded audit scope.

The consolidated benefit ratio for the 20132014 quarter was 83.3%82.3%, a 11070 basis point increasedecrease from the 20122013 quarter primarily due to an increaselower benefit ratios in both the Retail Segment benefit ratio partially offset by a decrease in theand Employer Group segment benefit ratiosegments as described further in our segment results discussion that follows. The consolidated benefit ratio for the 2013 period was 83.2%, a 50 basis point decrease from the 2012 period primarily due to a decrease in the Employer Group segment benefit ratio in the 2013 period, as well as the beneficial effect in the 2013 period of a favorable settlement of contract claims with the DoD primarily associated with previously disclosed litigation settled in the second quarter of 2012. The increase in favorable prior-year medical claims reserve development of $12 million from the 2012 quarter to the 2013 quarter and $197 million from the 2012 period to the 2013 period positively impacted year-over-year comparisons of the benefit ratio.

Operating costs

Our segments incur both direct and shared indirect operating costs. We allocate the indirect costs shared by the segments primarily as a function of revenues. As a result, the profitability of each segment is interdependent.

Consolidated operating costs increased $132$339 million, or 9.4%23.4%, during the 20132014 quarter compared to the 20122013 quarter and increased $272 million, or 6.5%, in the 2013 period compared to the 2012 period. These increases primarily were due to an increase in operating costs in our Healthcare Services segment as a result ofmandated by the Health Care Reform Law, including the non-deductible health insurance industry fee, acquisition of Metropolitan on December 21, 2012costs for new Medicare Advantage members, and SeniorBridge on July 6, 2012.investment spending for health care exchanges and new state-based contracts.

The consolidated operating cost ratio for the 20132014 quarter was 15.1%15.4%, increasing 40150 basis points from the 20122013 quarter primarily due to an increaseincreases in the Healthcare Services segment operating cost ratio, partially offset by improved operating leverage in the Retail and Employer Group segments. The consolidated operating cost ratio for the 2013 period was 14.4%, increasing 10 basis points from the 2012 period. The negative impact of the current TRICARE South Region contract being accounted for as an administrative services fee only arrangement beginning April 1, 2012 was partially offset by improved operating leverageratios in our Retail and Employer Group segments. In addition,segments due to the 2013 period includessame factors impacting consolidated operating costs associated with the loss of our Medicaid contracts in Puerto Rico.as described above.

Depreciation and amortization

Depreciation and amortization for the 20132014 quarter totaled $83$82 million, an increase of $8$2 million, or 10.7%2.5%, from the 2012 quarter. For the 2013 period, depreciation and amortization of $243 million increased $25 million, or 11.5%, from the 2012 period. These increases arequarter primarily due to increased capital expenditures and depreciation and amortization associated with 2012 acquisitions.spending.

Interest expense

Interest expense wasof $35 million for the 20132014 quarter comparedwas comparable to $26 million for the 2012 quarter, an increasethat of $9 million, or 34.6%. Interest expense was $105 million for the 2013 period compared to $78 million for the 2012 period, an increase of $27 million, or 34.6%. In December 2012, we issued $600 million of 3.15% senior notes due December 1, 2022 and $400 million of 4.625% senior notes due December 1, 2042.quarter.

Income Taxes

Our effective tax rate during the 20132014 quarter was 37.2%46.4% compared to the effective tax rate of 36.9%35.2% in the 20122013 quarter. ForThe non-deductible nature of the 2013 period,health insurance industry fee levied on the insurance industry beginning in 2014 as mandated by the Health Care Reform Law increased our effective tax rate was 36.0%, compared toby approximately 9 percentage points for the 2014 quarter. In addition, the effective tax ratefor the 2013 quarter includes the beneficial effect of 36.8% in the 2012 period. This change is primarily due to a change in our estimated tax liability associated with limitations on the deductibility of annual compensation in excess of $500,000 per employee as mandated by the Health Care Reform Law. We expect our effective income tax rate to increase significantly in 2014 due to the non-deductible health insurance industry fee levied on the insurance industry beginning in 2014.

Retail Segment

 

  September 30,   Change   March 31,   Change 
  2013   2012   Members   Percentage   2014   2013   Members   Percentage 

Membership:

                

Medical membership:

                

Individual Medicare Advantage

   2,044,400     1,911,800     132,600     6.9   2,330,800     2,012,100     318,700     15.8

Medicare stand-alone PDP

   3,255,100     3,021,100     234,000     7.7   3,852,100     3,202,300     649,800     20.3
  

 

   

 

   

 

   

 

   

 

   

 

   

 

   

 

 

Total Retail Medicare

   5,299,500     4,932,900     366,600     7.4   6,182,900     5,214,400     968,500     18.6

Individual commercial

   585,300     518,600     66,700     12.9   834,000     548,400     285,600     52.1

State-based Medicaid

   80,000     49,600     30,400     61.3   129,600     73,300     56,300     76.8
  

 

   

 

   

 

   

 

   

 

   

 

   

 

   

 

 

Total Retail medical members

   5,964,800     5,501,100     463,700     8.4   7,146,500     5,836,100     1,310,400     22.5
  

 

   

 

   

 

   

 

   

 

   

 

   

 

   

 

 

Individual specialty membership (a)

   1,039,900     940,800     99,100     10.5   1,123,700     959,600     164,100     17.1
  

 

   

 

   

 

   

 

   

 

   

 

   

 

   

 

 

 

(a)Specialty products include dental, vision, and other supplemental health and financial protection products. Members included in these products may not be unique to each product since members have the ability to enroll in multiple products.

 

  For the three  months
ended

September 30,
 Change   For the three months ended
March 31,
 Change 
  2013 2012 Dollars Percentage   2014 2013 Dollars Percentage 
    (in millions)       (in millions) 

Premiums and Services Revenue:

          

Premiums:

          

Individual Medicare Advantage

  $5,552   $5,203   $349    6.7  $6,460   $5,736   $724   12.6

Medicare stand-alone PDP

   740    699    41    5.9   863   761   102   13.4
  

 

  

 

  

 

  

 

   

 

  

 

  

 

  

 

 

Total Retail Medicare

   6,292    5,902    390    6.6   7,323    6,497    826    12.7

Individual commercial

   292    255    37    14.5   525    279    246    88.2

State-based Medicaid

   76    47    29    61.7   169    79    90    113.9

Individual specialty

   54    45    9    20.0   59    49    10    20.4
  

 

  

 

  

 

  

 

   

 

  

 

  

 

  

 

 

Total premiums

   6,714    6,249    465    7.4   8,076    6,904    1,172    17.0
  

 

  

 

  

 

  

 

   

 

  

 

  

 

  

 

 

Services

   3    6    (3  (50.0)%    14    2    12    600
  

 

  

 

  

 

  

 

   

 

  

 

  

 

  

 

 

Total premiums and services revenue

  $6,717   $6,255   $462    7.4  $8,090   $6,906   $1,184    17.1
  

 

  

 

  

 

  

 

   

 

  

 

  

 

  

 

 

Income before income taxes

  $338   $418   $(80  (19.1)%   $262   $350   $(88  (25.1)% 

Benefit ratio

   84.1  82.4   1.7   85.3  85.9    (0.6)% 

Operating cost ratio

   10.7  10.8   (0.1)%    11.4  8.9   2.5

   For the nine  months
ended

September 30,
  Change 
   2013  2012  Dollars  Percentage 
      (in millions)       

Premiums and Services Revenue:

     

Premiums:

     

Individual Medicare Advantage

  $16,860   $15,604   $1,256    8.0

Medicare stand-alone PDP

   2,286    2,170    116    5.3
  

 

 

  

 

 

  

 

 

  

 

 

 

Total Retail Medicare

   19,146    17,774    1,372    7.7

Individual commercial

   856    749    107    14.3

State-based Medicaid

   227    138    89    64.5

Individual specialty

   155    125    30    24.0
  

 

 

  

 

 

  

 

 

  

 

 

 

Total premiums

   20,384    18,786    1,598    8.5
  

 

 

  

 

 

  

 

 

  

 

 

 

Services

   7    17    (10  (58.8)% 
  

 

 

  

 

 

  

 

 

  

 

 

 

Total premiums and services revenue

  $20,391   $18,803   $1,588    8.4
  

 

 

  

 

 

  

 

 

  

 

 

 

Income before income taxes

  $1,106   $913   $193    21.1

Benefit ratio

   84.7  84.7   0.0

Operating cost ratio

   9.7  10.4   (0.7)% 

Pretax Results

 

Retail segment pretax income was $338$262 million in the 2014 quarter, a decrease of $88 million, or 25.1%, compared to $350 million in the 2013 quarter a decrease of $80 million, or 19.1%, compared to the 2012 quarter, primarily due to an increase in the benefit ratio, as described below. Retail segment pretax income was $1.1 billion in the 2013 period, an increase of $193 million, or 21.1%, compared to the 2012 period primarily reflecting improved operating performance over the prior year. The improved operating performance primarily was driven by membership growthlower results for our Medicare stand-alone PDP plans as well as a decreaseinvestment spending for exchanges under the Health Care Reform Law and new state-based contracts, partially offset by favorable Medicare Advantage medical cost utilization and membership growth in the operating cost ratio.

our Medicare Advantage, Medicare stand-alone PDP, and individual commercial medical offerings. Year-over-year comparisons were also negatively impacted by sequestration which became effective April 1, 2013.

Enrollment

 

Individual Medicare Advantage membership increased 132,600318,700 members, or 6.9%15.8%, from September 30, 2012March 31, 2013 to September 30, 2013March 31, 2014 reflecting net membership additions, particularly for our HMO offerings, for the 2013 enrollment season and new sales to newly-eligible Medicare beneficiaries. Effective January 1, 2013, we divested approximately 12,600 members acquired with Arcadian Management Services, Inc. in accordance with our previously disclosed agreement with the United States Department of Justice.

2014 plan year.

 

Medicare stand-alone PDP membership increased 234,000649,800 members, or 7.7%20.3%, from September 30, 2012March 31, 2013 to September 30, 2013March 31, 2014 reflecting net membership additions, primarily for our Humana-Walmart plan offering, for the 2013 enrollment season.

2014 plan year.

 

Individual commercial medical membership increased 66,700285,600 members, or 12.9%52.1%, from September 30, 2012March 31, 2013 to September 30, 2013March 31, 2014 primarily driven byreflecting new sales. On October 1, 2013,sales, both on-exchange and off-exchange, of plans compliant with the initial open enrollment period began for plans offered through federally facilitated, federal-state partnerships or state-based exchanges for individuals and small employers (with up to 100 employees), including metropolitan areas in the 14 states where Humana expects to have public exchange offerings. These plans are effective beginning January 1, 2014.

Health Care Reform Law.

 

State-based Medicaid membership increased 30,40056,300 members, or 61.3%76.8%, from September 30, 2012March 31, 2013 to September 30, 2013,March 31, 2014, primarily driven by the addition of our recently awarded Kentucky Medicaid contract effective January 1, 2013 as discussed previously.

and Florida Long-Term Support Services contracts.

 

Individual specialty membership increased 99,100164,100 members, or 10.5%17.1%, from September 30, 2012March 31, 2013 to September 30, 2013March 31, 2014 primarily driven by increased membership in dental and vision offerings.

Premiums

 

Retail segment premiums increased $465 million,$1.2 billion, or 7.4%17.0%, from the 20122013 quarter to the 20132014 quarter and increased $1.6 billion, or 8.5%, from the 2012 period to the 2013 period primarily due to a 6.9% and 7.8%15.6% increase in average individual Medicare Advantage membership inas well as individual commercial medical membership growth, primarily on the 2013 quarter and period, respectively.health care exchanges, that more than offset the impact of sequestration. Individual Medicare Advantage per member premiums decreased approximately 0.2%2.6% in the 20132014 quarter compared to the 20122013 quarter and increased approximately 0.3% in the 2013 period compared to the 2012 period, primarily reflecting the impact of sequestration which became effective on April 1, 2013.

Benefits expense

 

The Retail segment benefit ratio of 84.1%decreased 60 basis points from 85.9% in the 2013 quarter increased 170 basis points fromto 85.3% in the 20122014 quarter primarily due to unfavorable weekday seasonality (the numberthe inclusion of business daysthe health insurance industry fee in the period)pricing of our products and a changelower utilization in our Medicare Advantage business. These items were partially offset by the absence of sequestration in the seasonal2013 quarter as well as the impact of higher specialty prescription drug utilization patterncosts and the new health care exchange offerings in the 2014 quarter. In the 2014 quarter, we experienced higher specialty prescription drug costs associated with a new treatment for Hepatitis C in our Medicare stand-alone PDP plans. In addition, new individual commercial medical members in plans caused by an increase incompliant with the percentage mix of low-income beneficiaries and correspondingHealth Care Reform Law generally are expected to carry a higher utilization for these members. The Retail segment benefit ratio of 84.7% in the 2013 period was comparable to that of the 2012 period. than our previously underwritten membership.

The Retail segment’s benefits expensepretax income for the 20132014 quarter included the beneficial effect of $54$222 million in favorable prior-year medical claims reserve development versus $38 million in the 2012 quarter. For the 2013 period, the Retail segment’s benefits expense included the beneficial effect of $319 million in favorable prior-yearprior-period medical claims reserve development versus $178 million in the 2012 period. These increases in favorable prior-year medical claims reserve development2013 quarter, primarily were driven by claims trend for the prior year ultimately developing more favorably than originally expected and increased financial recoveries. The increase in financial recoveries primarily resulted from claim audit process enhancements as well as increased volume of claim audits and expanded audit scope. This favorable prior-yearprior-period medical claims reserve development decreased the Retail segment benefit ratio by approximately 80270 basis points in the 2014 quarter versus approximately 260 basis points in the 2013 quarter versus approximately 60 basis points in the 2012 quarter, and by approximately 160 basis points in the 2013 period versus approximately 90 basis points in the 2012 period.

quarter.

Operating costs

 

The Retail segment operating cost ratio of 10.7%11.4% for the 2014 quarter increased 250 basis points from 8.9% for the 2013 quarter decreased 10 basis points fromprimarily due to the 2012 quarter. The Retail segment operating cost ratio of 9.7% for the 2013 period decreased 70 basis points from the 2012 period. These decreases reflect scale efficiencies associated with servicing higher year-over-year membership together with our continued focus on operating cost efficiencies, partially offsetnon-deductible health insurance industry fee mandated by investment spending for exchanges under the Health Care Reform Law, acquisition costs for new Medicare Advantage members, and investment spending for health care exchanges and new state-based contracts.

Employer Group Segment

 

  September 30,   Change   March 31,   Change 
  2013   2012   Members Percentage   2014   2013   Members Percentage 

Membership:

              

Medical membership:

              

Fully-insured commercial group

   1,198,600     1,204,500     (5,900  (0.5)% 

ASO

   1,161,000     1,231,100     (70,100  (5.7)% 

Group Medicare Advantage

   425,400     367,900     57,500    15.6   477,600     412,800     64,800   15.7

Medicare Advantage ASO

   0     27,800     (27,800  (100.0)% 
  

 

   

 

   

 

  

 

 

Total group Medicare Advantage

   425,400     395,700     29,700    7.5
  

 

   

 

   

 

  

 

 

Group Medicare stand-alone PDP

   4,200     4,400     (200  (4.5)%    4,400     3,800     600   15.8
  

 

   

 

   

 

  

 

   

 

   

 

   

 

  

 

 

Total group Medicare

   429,600     400,100     29,500    7.4   482,000     416,600     65,400    15.7
  

 

   

 

   

 

  

 

 

Fully-insured commercial group

   1,200,200     1,197,800     2,400    0.2

ASO

   1,142,000     1,200,800     (58,800  (4.9)% 
  

 

   

 

   

 

  

 

   

 

   

 

   

 

  

 

 

Total group medical members

   2,789,200     2,835,700     (46,500  (1.6)%    2,824,200     2,815,200     9,000    0.3
  

 

   

 

   

 

  

 

   

 

   

 

   

 

  

 

 

Group specialty membership (a)

   7,207,300     7,088,600     118,700    1.7   6,600,900     7,274,000     (673,100  (9.3)% 
  

 

   

 

   

 

  

 

   

 

   

 

   

 

  

 

 

 

(a)Specialty products include dental, vision, and other supplemental health and financial protectionvoluntary benefit products. Members included in these products may not be unique to each product since members have the ability to enroll in multiple products.

 

  For the three months ended
September 30,
 Change   For the three months ended
March 31,
 Change 
  2013 2012 Dollars Percentage   2014 2013 Dollars Percentage 
    (in millions)         (in millions)     

Premiums and Services Revenue:

          

Premiums:

          

Fully-insured commercial group

  $1,278   $1,256   $22    1.8

Group Medicare Advantage

   1,193    1,023    170    16.6  $1,384   $1,190   $194   16.3

Group Medicare stand-alone PDP

   2    2    0    0.0   2   2   0   0
  

 

  

 

  

 

  

 

   

 

  

 

  

 

  

 

 

Total group Medicare

   1,195    1,025    170    16.6   1,386    1,192    194    16.3

Fully-insured commercial group

   1,329    1,268    61    4.8

Group specialty

   273    271    2    0.7   275    275    0    0
  

 

  

 

  

 

  

 

   

 

  

 

  

 

  

 

 

Total premiums

   2,746    2,552    194    7.6   2,990    2,735    255    9.3
  

 

  

 

  

 

  

 

   

 

  

 

  

 

  

 

 

Services

   89    91    (2  (2.2)%    86    88    (2  (2.3)% 
  

 

  

 

  

 

  

 

   

 

  

 

  

 

  

 

 

Total premiums and services revenue

  $2,835   $2,643   $192    7.3  $3,076   $2,823   $253    9.0
  

 

  

 

  

 

  

 

   

 

  

 

  

 

  

 

 

Income before income taxes

  $69   $47   $22    46.8  $226   $212   $14    6.6

Benefit ratio

   84.3  85.0   (0.7)%    78.8  79.6   (0.8)% 

Operating cost ratio

   15.8  15.9   (0.1)%    16.1  15.3   0.8

   For the nine months  ended
September 30,
  Change 
   2013  2012  Dollars  Percentage 
      (in millions)       

Premiums and Services Revenue:

     

Premiums:

     

Fully-insured commercial group

  $3,819   $3,745   $74    2.0

Group Medicare Advantage

   3,543    3,059    484    15.8

Group Medicare stand-alone PDP

   6    6    0    0.0
  

 

 

  

 

 

  

 

 

  

 

 

 

Total group Medicare

   3,549    3,065    484    15.8

Group specialty

   823    793    30    3.8
  

 

 

  

 

 

  

 

 

  

 

 

 

Total premiums

   8,191    7,603    588    7.7
  

 

 

  

 

 

  

 

 

  

 

 

 

Services

   263    273    (10  (3.7)% 
  

 

 

  

 

 

  

 

 

  

 

 

 

Total premiums and services revenue

  $8,454   $7,876   $578    7.3
  

 

 

  

 

 

  

 

 

  

 

 

 

Income before income taxes

  $401   $293   $108    36.9

Benefit ratio

   82.1  82.7   (0.6)% 

Operating cost ratio

   15.5  16.3   (0.8)% 

Pretax Results

 

Employer Group segment pretax income increased $22$14 million, or 46.8%6.6%, to $69$226 million in the 20132014 quarter and increased $108 million, or 36.9%,primarily due to $401 milliona decrease in the 2013 period reflecting improvedbenefit ratio partially offset by an increase in the operating performance over the prior year. This improvement primarily was due tocost ratio as described below.

Enrollment

Fully-insured group Medicare Advantage membership growth and lower benefit and operating cost ratios, as described below.

increased 64,800 members, or 15.7%, from March 31, 2013 to March 31, 2014 primarily due to the addition of a new large account.

Enrollment

 

Fully-insured commercial group medical membership of 1,198,600 remained relatively unchanged, increasing 2,400 members, or 0.2%, from September 30, 2012March 31, 2013 to September 30, 2013March 31, 2014 as an increase in small group business membership was generally offset by lower membership in large group accounts.

 

Fully-insured group Medicare Advantage membership increased 57,500 members, or 15.6%, from September 30, 2012 to September 30, 2013 primarily due to the January 2013 addition of a new large group retirement account.

Effective January 1, 2013 we lost our sole group Medicare Advantage ASO account which had 27,800 members at September 30, 2012.

Group ASO commercial medical membership decreased 70,10058,800 members, or 5.7%4.9%, from September 30, 2012March 31, 2013 to September 30, 2013March 31, 2014 primarily due to continued pricing discipline in a highly competitive environment for self-funded accounts.

 

Group specialty membership increased 118,700decreased 673,100 members, or 1.7%9.3%, from September 30, 2012March 31, 2013 to September 30, 2013March 31, 2014 primarily due to increased cross-selling of our specialty productsdeclines in dental and vision membership related to our medical membership and growth in stand-alone specialtyplanned discontinuance of certain unprofitable product sales.

distribution partnerships.

Premiums

 

Employer Group segment premiums increased $194$255 million, or 7.6%9.3%, fromto $3.0 billion for the 20122014 quarter to the 2013 quarter, and increased $588 million, or 7.7%, from the 2012 period to the 2013 period primarily due to higher average group Medicare Advantage medical membership.

Benefits expense

 

The Employer Group segment benefit ratio decreased 7080 basis points from 85.0% in the 2012 quarter to 84.3%79.6% in the 2013 quarter to 78.8% in the 2014 quarter primarily due to a decreasethe inclusion of the health insurance industry fee and other health care reform-related taxes and fees in the benefit ratio for our fully-insured commercial group products. The Employer Group segment benefit ratio decreased 60 basis points from 82.7% in the 2012 period to 82.1% in the 2013 period primarily due to higher favorable prior-yearpricing and lower medical claims reserve development, partially offset by growthcost trends in our group Medicare Advantage products which generally carry a higher benefit ratio than ourand fully-insured commercial group products.businesses, partially offset by lower favorable prior-period medical claims reserve development in the 2014 quarter than in the 2013 quarter. The Employer Group segment’s benefits expensepretax income for the 20132014 quarter included the beneficial effect of $11$74 million in favorable prior-yearprior-period medical claims reserve development versus $14$86 million in the 20122013 quarter. For the 2013 period, the Employer Group segment’s benefits expense included the beneficial effect of $114 million in favorable prior-year medical claims reserve development versus $41 million in the 2012 period. The increase in favorable prior-year medical claims reserve development from the 2012 period to the 2013 period primarily was driven by claims trend for the prior year ultimately developing more favorably than originally expected and increased financial recoveries. The increase in financial recoveries primarily resulted from claim audit process enhancements as well as increased volume of claim audits and expanded audit scope. This favorable prior-yearprior-period medical claims reserve development decreased the Employer Group segment benefit ratio by approximately 40250 basis points in the 2014 quarter versus approximately 310 basis points in the 2013 quarter versus approximately 50 basis points in the 2012 quarter, and by approximately 140 basis points in the 2013 period versus approximately 50 basis points in the 2012 period.

quarter.

Operating costs

 

The Employer Group segment operating cost ratio of 15.8%16.1% for the 2014 quarter increased 80 basis points from 15.3% for the 2013 quarter decreased 10 basis points fromprimarily reflecting the 2012 quarter. Forimpact of the 2013 period,non-deductible health insurance industry fee and other fees mandated by the Employer Group segment operating cost ratio of 15.5% decreased 80 basis points from the 2012 period. These decreases primarily reflect continued savings as a result of our operating cost reduction initiatives and growthHealth Care Reform Law, partially offset by an increase in our group Medicare Advantage productsmembership which generally carrycarries a lower operating cost ratio than our fully-insured commercial group products, partially offset by investment spending in technology capabilities.

medical membership.

Healthcare Services Segment

 

  For the three months ended
September 30,
 Change   For the three months ended
March 31,
 Change 
  2013 2012 Dollars Percentage   2014 2013 Dollars Percentage 
    (in millions)         (in millions)     

Revenues:

          

Services:

          

Provider services

  $287   $248   $39    15.7  $267   $282   $(15 (5.3)% 

Home care services

   23    19    4    21.1

Home based services

   23   23   0   0.0

Pharmacy solutions

   17    3    14    466.7   21   9   12   133.3

Integrated behavioral health services

   1    1    0    0.0   0   1   (1 (100.0)% 
  

 

  

 

  

 

  

 

   

 

  

 

  

 

  

 

 

Total services revenues

   328    271    57    21.0   311    315    (4  (1.3)% 
  

 

  

 

  

 

  

 

   

 

  

 

  

 

  

 

 

Intersegment revenues:

          

Pharmacy solutions

   3,330    2,767    563    20.3   3,857    3,085    772    25.0

Provider services

   215    63    152    241.3   292    279    13    4.7

Home care services

   88    43    45    104.7

Home based services

   118    60    58    96.7

Integrated behavioral health services

   32    35    (3  (8.6)%    33    31    2    6.5
  

 

  

 

  

 

  

 

   

 

  

 

  

 

  

 

 

Total intersegment revenues

   3,665    2,908    757    26.0   4,300    3,455    845    24.5
  

 

  

 

  

 

  

 

   

 

  

 

  

 

  

 

 

Total services and intersegment revenues

  $3,993   $3,179   $814    25.6  $4,611   $3,770   $841    22.3
  

 

  

 

  

 

  

 

   

 

  

 

  

 

  

 

 

Income before income taxes

  $156   $144   $12    8.3  $185   $118   $67    56.8

Operating cost ratio

   95.2  94.8   0.4   95.2  95.9   (0.7)% 
  For the nine months ended
September 30,
 Change 
  2013 2012 Dollars Percentage 
    (in millions)     

Revenues:

     

Services:

     

Provider services

  $859   $722   $137    19.0

Home care services

   69    19    50    263.2

Pharmacy solutions

   39    11    28    254.5

Integrated behavioral health services

   2    1    1    100.0
  

 

  

 

  

 

  

 

 

Total services revenues

   969    753    216    28.7
  

 

  

 

  

 

  

 

 

Intersegment revenues:

     

Pharmacy solutions

   9,627    8,525    1,102    12.9

Provider services

   665    162    503    310.5

Home care services

   220    121    99    81.8

Integrated behavioral health services

   94    99    (5  (5.1)% 
  

 

  

 

  

 

  

 

 

Total intersegment revenues

   10,606    8,907    1,699    19.1
  

 

  

 

  

 

  

 

 

Total services and intersegment revenues

  $11,575   $9,660   $1,915    19.8
  

 

  

 

  

 

  

 

 

Income before income taxes

  $412   $397   $15    3.8

Operating cost ratio

   95.5  95.3   0.2

Pretax results

 

Healthcare Services segment pretax income of $156$185 million for the 2014 quarter increased $67 million, or 56.8%, from $118 million for the 2013 quarter increased $12 million from the 2012 quarter. For the 2013 period, Healthcare Services segment pretax income of $412 million increased $15 million from the 2012 period. Revenueprimarily due to revenue growth and the pretax income contribution from the acquisition of Metropolitanour pharmacy solutions and home based services businesses as they serve our home care services business were generally offset by previously-planned investment spending associated with the integration and build-out of provider practices and chronic care centers.

growing Medicare Advantage membership.

Script Volume

Humana Pharmacy Solutions® script volumes for Retail and Employer Group segment membership increased to approximately 79 million in the 2014 quarter, up 18% versus scripts of approximately 67 million in the 2013 quarter. The year-over-year increase primarily reflects growth associated with higher average medical membership for the 2014 quarter than in the 2013 quarter.

Services revenue

 

Script volumesServices revenue for the Retail and Employer Group segment membership increased to approximately 70 million in2014 quarter was relatively unchanged from the 2013 quarter, up 17% versus scripts of approximately 60decreasing $4 million, in the 2012 quarter. For the 2013 period, script volumes for the Retail and Employer Group segment membershipor 1.3%.

Intersegment revenues

Intersegment revenues increased to approximately 204$845 million, up 15% versus scripts of approximately 177 million in the 2012 period. The year-over-year increases primarily reflect growth associated with higher average medical membership foror 24.5%, from the 2013 quarter and period than in the 2012 quarter and period.

Services revenue

Services revenue increased $57 million, or 21.0%, from the 2012 quarter to $328 million for the 2013 quarter and increased $216 million, or 28.7% from the 2012 period to $969 million for the 2013 period. These increases are primarily due to the acquisitions of Metropolitan and SeniorBridge as well as growth in our provider services operations.

Intersegment revenues

Intersegment revenues increased $757 million, or 26.0%, from the 2012 quarter to $3.7$4.3 billion for the 20132014 quarter and increased $1.7 billion, or 19.1%, from the 2012 period to $10.6 billion for the 2013 period. These increases are primarily due to growth in our pharmacy solutions businessand home based services businesses as it servesthey serve our growing membership, particularly our Medicare stand-alone PDP, and the acquisition of Metropolitan in the fourth quarter of 2012.

Advantage membership.

Operating costs

 

The Healthcare Services segment operating cost ratio of 95.2% for the 20132014 quarter compared to 94.8% for the 2012 quarter. The segment’s operating cost ratio of 95.5%decreased 70 basis points from 95.9% for the 2013 period compared to 95.3% for the 2012 period. The increasesquarter primarily were due to previously-planned investment spending as discussed above.scale efficiencies associated with growth in our pharmacy solutions and home based services businesses.

Other Businesses

Pretax income for our Other Businesses of $23$25 million for the 2014 quarter decreased $33 million compared to $58 million for the 2013 quarter declined $33 million from $56 million for the 2012 quarter primarily due to higher revenuesa reduction in benefits expense in the 20122013 quarter associated with risk sharing arrangements under our previous TRICARE South Region contract. Pretax income for our Other Businesses of $51 million for the 2013 period increased $46 million comparedrelated to pretax income of $5 million for the 2012 period. The 2013 period includes the beneficial effect of a favorable settlement of contract claims with the DoD primarily associated with litigation settledpreviously disclosed litigation. Excluding the impact of this settlement, the underlying year-over-year improvement resulted from higher pretax income in the 2012 period, partially offset by costs associated with the loss of our Medicaid contracts in Puerto Rico in the 2013 period, as described previously.military services business.

Liquidity

Our primary sources of cash include receipts of premiums, services revenues,revenue, and investment and other income, as well as proceeds from the sale or maturity of our investment securities and borrowings. Our primary uses of cash include disbursements for claims payments, operating costs, interest on borrowings, taxes, purchases of investment securities, acquisitions, capital expenditures, repayments on borrowings, dividends, and share repurchases. Because premiums generally are collected in advance of claim payments by a period of up to several months, our business normally should produce positive cash flows during periods of increasing premiums and enrollment. Conversely, cash flows would be negatively impacted during periods of decreasing premiums and enrollment. From period to period, our cash flows may also be affected by the timing of working capital items. The use of operating cash flows may be limited by regulatory requirements which require, among other items, that our regulated subsidiaries maintain minimum levels of capital and seek approval before paying dividends from the subsidiaries to the parent. As a result of the statutory accounting treatment for the health insurance industry fee, the amount and timing of subsidiary dividends to the parent could be reduced or delayed in 2014. Our use of operating cash flows derived from our non-insurance subsidiaries, such as in our Healthcare Services segment, is generally not restricted by Departments of Insurance.

For 2014, the effect of the commercial risk adjustment, risk corridor, and reinsurance provisions of the Health Care Reform Law are impacting the timing of our operating cash flows, as we expect to build a receivable in 2014 that will be collected in 2015. It is reasonably possible that the receivable could be material to our operating cash flow for the full year 2014. For the full year 2014, we expect our operating cash flows to decline from 2013. In addition, we expect our 2014 financing cash flows to be negatively impacted by the timing of payments to and receipts from CMS associated with Medicare Part D reinsurance subsidies for which we do not assume risk. We are experiencing higher specialty prescription drug costs associated with a new treatment for Hepatitis C than were contemplated in our bids which is resulting in higher reinsurance subsidy receivable balances in 2014 that will be settled in 2015 under the terms of our contracts with CMS. Any amounts receivable or payable associated with these risk limiting programs and CMS subsidies may have an impact on subsidiary capital and surplus.

For additional information on our liquidity risk, please refer to the section entitled “Risk Factors” in this report and in our 20122013 Form 10-K as updated in this report.10-K.

Cash and cash equivalents of $1.3increased to $1.7 billion at September 30, 2013 were essentially unchangedMarch 31, 2014 from $1.1 billion at December 31, 2012.2013. The change in cash and cash equivalents for the ninethree months ended September 30,March 31, 2014 and 2013 and 2012 is summarized as follows:

 

  2013 2012   2014 2013 
  (in millions)   (in millions) 

Net cash provided by operating activities

  $1,732   $1,718    $671   $412  

Net cash used in investing activities

   (1,143  (753   (171 (392

Net cash used in financing activities

   (640  (979

Net cash provided by financing activities

   24   72  
  

 

  

 

   

 

  

 

 

Decrease in cash and cash equivalents

  $(51 $(14

Increase in cash and cash equivalents

  $524   $92  
  

 

  

 

   

 

  

 

 

Cash Flow from Operating Activities

The increase in operating cash flows from the 2012 period2013 quarter to the 2013 period2014 quarter primarily results from higher earnings and the timing of working capital items.

Comparisons of our operating cash flows also are impacteditems, partially offset by other changes in our working capital.lower earnings. The most significant drivers of changes in our working capital are typically the timing of payments of benefits expense and receipts for premiums. We illustrate these changes with the following summaries of benefits payable and receivables.

The detail of benefits payable was as follows at September 30, 2013March 31, 2014 and December 31, 2012:2013:

 

  March 31,   December 31,   2014
Quarter
   2013
Quarter
 
  September 30,
2013
   December 31,
2012
   2013
Period
Change
 2012
Period
Change
   2014   2013   Change   Change 
  (in millions)   (in millions) 

IBNR (1)

  $2,770    $2,552    $218   $554    $2,940    $2,586    $354    $144  

Reported claims in process (2)

   389     315     74    90     545     381     164     178  

Other benefits payable (3)

   911     912     (1  (440   947     926     21     (11
  

 

   

 

   

 

  

 

   

 

   

 

   

 

   

 

 

Total benefits payable

  $4,070    $3,779     291    204    $4,432    $3,893    $539    $311  
  

 

   

 

      

 

   

 

   

 

   

 

 

Reconciliation to cash flow statement:

       

Payables from acquisition

       (4  (73
      

 

  

 

 

Change in benefits payable per cash flow statement resulting in cash from operations

      $287   $131  
      

 

  

 

 

 

(1)IBNR represents an estimate of benefits payable for claims incurred but not reported (IBNR) at the balance sheet date. The level of IBNR is primarily impacted by membership levels, medical claim trends and the receipt cycle time, which represents the length of time between when a claim is initially incurred and when the claim form is received (i.e. a shorter time span results in a lower IBNR).
(2)Reported claims in process represents the estimated valuation of processed claims that are in the post claim adjudication process, which consists of administrative functions such as audit and check batching and handling, as well as amounts owed to our pharmacy benefit administrator which fluctuate due to bi-weekly payments and the month-end cutoff.
(3)Other benefits payable primarily include amounts owed to providers under capitated and risk sharing arrangements.

The increase in benefits payable from December 31, 20122013 to September 30, 2013March 31, 2014 primarily was due to an increase in IBNR, primarily as a result of Medicare Advantage membership growth, and an increase in the amount of processed but unpaid claims, including amounts due to our pharmacy benefit administrator, which fluctuate due to month-end cutoff. The increase in benefits payable from December 31, 20112012 to September 30, 2012March 31, 2013 primarily was due to the same factors resulting in the increase in benefits payable from December 31, 20122013 to September 30, 2013 described above, partially offset by a $324 million decrease in the Military services benefits payable due to the run-out of claims under the previous TRICARE South Region contract that expired on March 31, 2012, as well as a decrease in amounts owed to providers under capitated and risk sharing arrangements. Under the current TRICARE South Region contract effective April 1, 2012, the federal government retains the risk of the cost of health benefits and related benefit obligation.2014 described above.

The detail of total net receivables was as follows at September 30, 2013March 31, 2014 and December 31, 2012:2013:

 

  March 31, December 31, 2014
Quarter
 2013
Quarter
 
  September 30,
2013
 December 31,
2012
 2013
Period
Change
 2012
Period
Change
   2014 2013 Change Change 
  (in millions)   (in millions) 

Medicare

  $434   $422   $12   $(46  $1,099   $576   $523   $387  

Healthcare services and other

   403    346    57    82  

Commercial and other

   381   405   (24 115  

Military services

   96    59    37    (419   98   87   11   97  

Allowance for doubtful accounts

   (109  (94  (15  (9   (118 (118 0   (11
  

 

  

 

  

 

  

 

   

 

  

 

  

 

  

 

 

Total net receivables

  $824   $733    91    (392  $1,460   $950    510    588  
  

 

  

 

     

 

  

 

   

Reconciliation to cash flow statement:

          

Receivables from acquisition

     (2  (44

Disposition of receivables from sale of business

     14    0  
    

 

  

 

     

 

  

 

 

Change in receivables per cash flow statement resulting in cash from operations

    $89   $(436    $524   $588  
    

 

  

 

     

 

  

 

 

The increases in Medicare receivables are impactedreflect the typical pattern caused by the timing of accruals and related collections associated with the CMS risk-adjustment model. Significant collections occur with the mid-year and final settlements with CMS in July and August, respectively.

Commercial and other receivables reflect the timing of reimbursements from the Puerto Rico Health Insurance Administration for our Medicaid contracts under which coverage was terminated effective September 30, 2013.

Military services receivables at September 30, 2013March 31, 2014 and December 31, 20122013 primarily consist of administrative services only fees owed from the federal government for administrative services provided under our current TRICARE South Region contract and final settlement balances due under our previous TRICARE South Region contract that expired on March 31, 2012. The $419 million decrease in Military services receivables from December 31, 2011 to September 30, 2012 primarily resulted from the transition to our current TRICARE South Region contract. As disclosed previously, we account for our current TRICARE South Region contract similar to an administrative services fee only agreement. As such, beginning April 1, 2012, paymentsPayments of the federal government’s claims and related reimbursements for theunder our current TRICARE South Region contract are classified with receipts (withdrawals) from contract deposits as a financing item in our consolidated statements of cash flows.

Many provisions of the Health Care Reform Law became effective in 2014, including the commercial risk adjustment, risk corridor, and reinsurance provisions as well as the non-deductible health insurance industry fee. As discussed previously, the timing of payments and receipts associated with these provisions will impact our operating cash flows as we expect to build a receivable in 2014 that will be collected in 2015. The net receivable balance associated with these programs was approximately $54 million at March 31, 2014.

In addition to the timing of receipts for premiums and services revenues, and payments of benefits expense, and amounts due under the risk limiting and health insurance industry fee provisions of the Health Care Reform Law, other working capital items impacting operating cash flows primarily resulted from the timing of payments for the Medicare Part D risk corridor provisions of our contracts with CMS and changes in the timing of the collection of pharmacy rebates.

Cash Flow from Investing Activities

We reinvested a portion of our operating cash flows in investment securities, primarily investment-grade fixed income securities, totaling $131 million in the 2014 quarter and $297 million in the 2013 quarter.

Our ongoing capital expenditures primarily relate to our information technology initiatives, support of services in our provider services operations including medical and administrative facility improvements necessary for activities such as the provision of care to members, claims processing, billing and collections, wellness solutions, care coordination, regulatory compliance and customer service. Total capital expenditures, excluding acquisitions, were $310$106 million in the 2014 quarter and $90 million in the 2013 periodquarter reflecting increased spending associated with growth in our provider services and $304 millionpharmacy businesses in the 2012 period.our Healthcare Services segment. Excluding acquisitions, we expect total capital expenditures in 20132014 in a range of approximately $425$525 million to $450$575 million.

Cash consideration paid for acquisitions, net of cash acquired, of $161 million in the 2013 period primarily relates to the acquisition of American Eldercare in September 2013 and other health and wellness related businesses. Cash consideration paid for acquisitions, net of cash acquired, of $288 million in the 2012 period primarily relates to the acquisitions of Arcadian, SeniorBridge, and other health and wellness related businesses.

Cash Flow from Financing Activities

Receipts from CMS associated with Medicare Part D claim subsidies for which we do not assume risk were $191$239 million lowerhigher than claims payments during the 2013 period2014 quarter and $282$249 million lowerhigher than claimsclaim payments during the 2012 period. 2013 quarter. As discussed previously, we expect our 2014 financing cash flows to be negatively impacted by the timing of payments to and receipts from CMS associated with Medicare Part D claim subsidies for which we do not assume risk. We are experiencing higher specialty prescription drug costs associated with a new treatment for Hepatitis C than were contemplated in our bids which is resulting in higher subsidy receivable balances in 2014 that will be settled in 2015 under the terms of our contracts with CMS. Our net receivable for CMS subsidies and brand name prescription drug discounts was $474 million at March 31, 2014 compared to $309 million at March 31, 2013 and $713 million at December 31, 2013. Refer to Note 6 to the condensed consolidated financial statements.

Under our current administrative services only TRICARE South Region contract, that began April 1, 2012, health care cost payments for which we do not assume risk exceededwere less than reimbursements from the federal government by $10$23 million during the 2014 quarter compared to payments in excess of reimbursements of $13 million during the 2013 period and $65quarter.

Receipts from HHS associated with cost sharing provisions of the Health Care Reform Law for which we do not assume risk were $4 million during the 2012 period.higher than claims payments.

We repurchased 3.780.1 million shares of our common stock for $301$11 million in the 2014 quarter and 1.21 million shares for $81 million in the 2013 period and 6.25 million shares of our common stock for $460 million in the 2012 periodquarter under share repurchase plans authorized by the Board of Directors. We also acquired shares of our common stockshares in connection with employee stock plans for an aggregate cost of $24$38 million in the 2014 quarter and $13 million in the 2013 period and $53 million in the 2012 period.quarter.

During the 2013 period,2014 quarter we paid dividends to stockholders of $125$44 million as compared to $124$42 million in the 2012 period2013 quarter, as discussed further below.

In March 2012, we repaid, without penalty, junior subordinated long-term debt of $36 million.

Future Sources and Uses of Liquidity

Dividends

The following table provides details of dividend payments in 20122013 and 2013 to date2014 under our Board approved quarterly cash dividend policy:

 

Record Payment Amount Total   Payment   Amount   Total 

Date

 Date per Share Amount   Date   per Share   Amount 
     (in millions) 
2012 payments   
12/30/2011  1/31/2012   $0.25   $41  
3/30/2012  4/27/2012   $0.25   $41  
6/29/2012  7/27/2012   $0.26   $42  
9/28/2012  10/26/2012   $0.26   $41  
          (in millions) 
2013 payments         
12/31/2012  1/25/2013   $0.26   $42     1/25/2013    $0.26    $42  
3/28/2013  4/26/2013   $0.26   $41     4/26/2013    $0.26    $41  
6/28/2013  7/26/2013   $0.27   $42     7/26/2013    $0.27    $42  
9/30/2013  10/25/2013   $0.27   $42     10/25/2013    $0.27    $42  

2014 payments

      

12/31/2013

   1/31/2014    $0.27    $42  

3/31/2014

   4/25/2014    $0.27    $42  

In October 2013,April 2014, the Board of Directors declared a cash dividend of $0.27$0.28 per share payable on January 31,July 25, 2014 to stockholders of record on December 31, 2013.June 30, 2014. Declaration and payment of future quarterly dividends is at the discretion of the Board and may be adjusted as business needs or market conditions change.

Stock Repurchases

In April 2013,2014, the Board of Directors replaced its previously approveda previous share repurchase authorization of up to $1 billion (of which $557$569 million remained unused) with the currenta new authorization for repurchases of up to $1 billion of our common shares exclusive of shares repurchased in connection with employee stock plans, expiring on June 30, 2015.2016. Under the currentnew share repurchase authorization, shares may be purchased from time to time at prevailing prices in the open market, by block purchases, or in privately-negotiated transactions, subject to certain regulatory restrictions on volume, pricing, and timing. During the 2012 period,three months ended March 31, 2014, we repurchased 6.250.1 million shares in open market transactions for $460$11 million at an average price of $73.66$113.44 under previously approveda previous share repurchase authorizations.authorization. During the three months ended March 31, 2013, period, we repurchased 1.221.21 million shares in open market transactions for $82$81 million at an average price of $67.59$67.60 under a previously approvedprevious share repurchase authorization and we repurchased 2.56 million shares in open market transactions for $219 million at an average price of $85.63 under the current authorization. As of November 6, 2013,May 7, 2014, the remaining authorized amount under the currentnew authorization totaled $781 million.$1 billion.

In connection with employee stock plans, we acquired 0.30.4 million common shares of our common stock for $24$38 million and 0.60.2 million common shares of our common stock for $53$13 million during the ninethree months ended September 30,March 31, 2014 and 2013, and 2012, respectively.

Senior Notes

In December 2012, we issued $600 million of 3.15% senior notes due December 1, 2022 and $400 million of 4.625% senior notes due December 1, 2042. Our net proceeds, reduced for the discount and cost of the offering, were $990 million. We used the proceeds from the offering primarily to finance the acquisition of Metropolitan, including the retirement of Metropolitan’s indebtedness, and to pay related fees and expenses. We previously issued $500 million of 6.45% senior notes due June 1, 2016, $500 million of 7.20% senior notes due June 15, 2018, $300 million of 6.30% senior notes due August 1, 2018, and$600 million of 3.15% senior notes due December 1, 2022, $250 million of 8.15% senior notes due June 15, 2038.2038, and $400 million of 4.625% senior notes due December 1, 2042. The 7.20% and 8.15% senior notes are subject to an interest rate adjustment if the debt ratings assigned to the notes are downgraded (or subsequently upgraded). In addition, our 7.20%, 8.15%, 3.15%, and 4.625% senior notes contain a change of control provision that may require us to purchase the notes under certain circumstances. All six series of our senior notes, which are unsecured, may be redeemed at our option at any time at 100% of the principal amount plus accrued interest and a specified make-whole amount.

Credit Agreement

In July 2013, we amended and restated our 5-year $1.0 billion unsecured revolving credit agreement which was set to, expire inamong other things, extend its maturity to July 2018 from November 2016 and replaced it with a new 5-year $1.0 billion unsecured revolving credit agreement expiring July 2018.2016. Under the newamended and restated credit agreement, at our option, we can borrow on either a competitive advance basis or a revolving credit basis. The revolving credit portion bears interest at either LIBOR plus a spread or the base rate plus a spread. The LIBOR spread, currently 110 basis points, varies depending on our credit ratings ranging from 90.0 to 150.0 basis points. We also pay an annual facility fee regardless of utilization. This facility fee, currently 15.0 basis points, may fluctuate between 10.0 and 25.0 basis points, depending upon our credit ratings. The competitive advance portion of any borrowings will bear interest at market rates prevailing at the time of borrowing on either a fixed rate or a floating rate based on LIBOR, at our option.

The terms of the credit agreement include standard provisions related to conditions of borrowing, including a customary material adverse effect clause which could limit our ability to borrow additional funds. In addition, the credit agreement contains customary restrictive and financial covenants as well as customary events of default, including financial covenants regarding the maintenance of a minimum level of net worth of $7.3$7.5 billion at September 30, 2013March 31, 2014 and a maximum leverage ratio of 3.0:1. We are in compliance with the financial covenants, with actual net worth of $9.6$9.7 billion and an actual leverage ratio of 0.9:1.0:1, as measured in accordance with the credit agreement as of September 30, 2013.March 31, 2014. In addition, the credit agreement includes an uncommitted $250 million incremental loan facility.

At September 30, 2013,March 31, 2014, we had no borrowings outstanding under the credit agreement and we hadagreement. We have outstanding letters of credit of $5.4$5 million secured under thatthe credit agreement. No amounts have been drawn on these letters of credit. Accordingly, as of September 30, 2013,March 31, 2014, we had $994.6$995 million of remaining borrowing capacity under the credit agreement, none of which would be restricted by our financial covenant compliance requirement. We have other customary, arms-length relationships, including financial advisory and banking relationships, with some parties to the credit agreement.

Other Long-Term Borrowings

In March 2012, we repaid, without penalty, junior subordinated debt of $36 million. Prior to repayment, the junior subordinated debt bore a fixed annual interest rate of 8.02% payable quarterly until 2012, and then payable at a floating rate based on LIBOR plus 310 basis points.

Liquidity Requirements

We believe our cash balances, investment securities, operating cash flows, and funds available under our credit agreement or from other public or private financing sources, taken together, provide adequate resources to fund ongoing operating and regulatory requirements, acquisitions, future expansion opportunities, and capital expenditures for at least the next twelve months, as well as to refinance or repay debt, and repurchase shares.

Adverse changes in our credit rating may increase the rate of interest we pay and may impact the amount of credit available to us in the future. Our investment-grade credit rating at March 31, 2014 was BBB+ according to Standard & Poor’s Rating Services, or S&P, and Baa3 according to Moody’s Investors Services, Inc., or Moody’s. A downgrade by S&P to BB+ or by Moody’s to Ba1 triggers an interest rate increase of 25 basis points with respect to $750 million of our senior notes. Successive one notch downgrades increase the interest rate an additional 25 basis points, or annual interest expense by $2 million, up to a maximum 100 basis points, or annual interest expense by $8 million. Our investment-grade credit rating at September 30, 2013 was BBB+ according to Standard & Poor’s Rating Services, or S&P, and Baa3 according to Moody’s Investors Services, Inc., or Moody’s.

In addition, we operate as a holding company in a highly regulated industry. Humana Inc., our parent company, is dependent upon dividends and administrative expense reimbursements from our subsidiaries, most of which are subject to regulatory restrictions. We continue to maintain significant levels of aggregate excess statutory capital and surplus in our state-regulated operating subsidiaries. Cash, cash equivalents, and short-term investments at the parent company were $676$399 million at September 30, 2013March 31, 2014 compared to $346$508 million at December 31, 2012.2013. As described above in Item 7. Management’s Discussion and Analysis of Financial Condition and Results of Operations under the section titled “Health Care Reform,” the NAIC is continuing discussions regarding thestatutory accounting for the health insurance industry fee required by the Health Care Reform Law which in its present form wouldrequires us to restrict surplus in the year preceding payment beginning in 2014. Accordingly,Therefore, in addition to recording the full-year 2014 assessment in the first quarter of 2014, we may beare required to restrict surplus for the 2015 assessment ratably in 2014. DividendsAs a result of this accounting treatment, the amount and timing of dividends from the subsidiaries to the parent in 2014 could be reduced.reduced or delayed in 2014. In 2014, we expect to pay the federal government approximately $548 million for the annual health insurance industry fee. In 2015, the health insurance industry fee increases by 41% for the industry taken as a whole. Accordingly, absent changes in market share, we would expect a similar increase in our fee in 2015.

Regulatory Requirements

Certain of our subsidiaries operate in states that regulate the payment of dividends, loans, or other cash transfers to Humana Inc., our parent company, and require minimum levels of equity as well as limit investments to approved securities. The amount of dividends that may be paid to Humana Inc. by these subsidiaries, without prior approval by state regulatory authorities, or ordinary dividends, is limited based on the entity’s level of statutory income and statutory capital and surplus. In most states, prior notification is provided before paying a dividend even if approval is not required. Actual dividends paid may vary due to consideration of excess statutory capital and surplus and expected future surplus requirements related to, for example, premium volume and product mix.

Although minimum required levels of equity are largely based on premium volume, product mix, and the quality of assets held, minimum requirements vary significantly at the state level. Based on the most recently filed statutory financial statements as of June 30,December 31, 2013, our state regulated subsidiaries had aggregate statutory capital and surplus of approximately $5.1$5.5 billion, which exceeded aggregate minimum regulatory requirements of $3.1$3.5 billion. The amount of dividends that werewe expect to be paid to our parent company in 2014 is approximately $930 million in the 2013 period was approximately $967 million,aggregate. However, subsidiary dividends are subject to state regulatory approval, the amount and timing of which could be reduced or delayed as a decreaseresult of approximately $230 million comparedthe accounting for the health insurance industry fee as discussed previously. This compares to dividends that were paid for the full year 2012in 2013 of approximately $1.2 billion.$967 million. The year-over-year decline primarily is a result of higher surplus requirements associated with premium growth.

growth due to increases in membership.

Item 3. Quantitative and Qualitative Disclosures about Market Risk

Item 3.Quantitative and Qualitative Disclosures about Market Risk

Our earnings and financial position are exposed to financial market risk, including those resulting from changes in interest rates.

Interest rate risk also represents a market risk factor affecting our consolidated financial position due to our significant investment portfolio, consisting primarily of fixed maturity securities of investment-grade quality with a weighted average S&P credit rating of AA- at September 30, 2013.March 31, 2014. Our net unrealized position declined $419increased $125 million from a net unrealized gain position of $728$250 million at December 31, 20122013 to a net unrealized gain position of $309$375 million at September 30, 2013.March 31, 2014. At September 30, 2013,March 31, 2014, we had gross unrealized losses of $95$81 million on our investment portfolio primarily due to an increase in market interest rates and tighter liquidity conditions in the current markets than when the securities were purchased, and as such, therepurchased. There were no material other-than-temporary impairments during the three months ended September 30, 2013.March 31, 2014. While we believe that these impairments are temporary and we currently do not have the intent to sell such securities, given the current market conditions and the significant judgments involved, there is a continuing risk that future declines in fair value may occur and material realized losses from sales or other-than-temporary impairments may be recorded in future periods.

Duration is the time-weighted average of the present value of the bond portfolio’s cash flow. Duration is indicative of the relationship between changes in fair value and changes in interest rates, providing a general indication of the sensitivity of the fair values of our fixed maturity securities to changes in interest rates. However, actual fair values may differ significantly from estimates based on duration. The average duration of our investment portfolio, including cash and cash equivalents, was approximately 4.34.4 years as of September 30, 2013March 31, 2014 and 4.04.3 years as of December 31, 2012.2013. Based on the duration, including cash equivalents, a 1% increase in interest rates would generally decrease the fair value of our securities by approximately $461$490 million.

Item 4. Controls and Procedures

Item 4.Controls and Procedures

Under the supervision and with the participation of our Chief Executive Officer, or CEO, our Chief Financial Officer, or CFO, and our Principal Financial and Accounting Officer, we carried out an evaluation of the effectiveness of the design and operation of our disclosure controls and procedures for the quarter ended September 30, 2013.March 31, 2014.

Based on our evaluation, our CEO CFO, and our Principal Financial and Accounting Officer concluded that our disclosure controls and procedures are effective to provide reasonable assurance that information the Company is required to disclose in its reports under the Securities Exchange Act of 1934 is recorded, processed, summarized and reported within the time periods specified in SEC rules and forms, including, without limitation, ensuring that such information is accumulated and communicated to the Company’s management, including its principal executive and principal financial officers, or persons performing similar functions, as appropriate to allow timely decisions regarding required disclosure.

There have been no changes in the Company’s internal control over financial reporting during the quarter ended September 30, 2013March 31, 2014 that have materially affected, or are reasonably likely to materially affect, the Company’s internal control over financial reporting.

Part II. Other Information

Item 1. Legal Proceedings

Item 1.Legal Proceedings

For a description of the legal proceedings pending against us and certain other pending or threatened litigation, investigations, or other matters, see “Legal Proceedings and Certain Regulatory Matters” in Note 1211 to the condensed consolidated financial statements beginning on page 2019 of this Form 10-Q.

Item 1A. Risk Factors

Item 1A.Risk Factors

Except as set forth below, there have been no changes to the risk factors included in our 20122013 Form 10-K:

 

Federal government contracts account for a substantial portion of our revenue and earnings. A delay by Congress

The following replaces, in its entirety, the corresponding risk factor in raising the federal government’s debt ceiling, should it occur, could lead to a delay, reduction, suspension or cancellation of federal government spending that could, in turn, have a material adverse effect on our 2013 Form 10-K:

Our business cash flows, and profitability.

Since 1917, the federal government’s debt ceiling, or the amount of debt the federal government is permitted to borrow, has been limited by statute and can only be raised by an act of Congress. If the federal government should approach its debt ceiling, and if Congress does not act at that time to raise the debt ceiling, federal government spending may be subjectmaterially adversely impacted by CMS’s adoption of the new coding set for diagnoses.

Federal regulations related to delay, reduction, suspension or cancellation. The debt cushion now extends through February 7, 2014,the Health Insurance Portability and Accountability Act of 1996, as amended (HIPAA) contain minimum standards for electronic transactions and code sets, and for the privacy and security of protected health information. ICD-9, the current system of assigning codes to diagnoses and procedures associated with current spending levels being authorized through January 15, 2014. Because a substantial portion of our revenues relateshospital utilization in the United States, was scheduled to federal government health care coverage programs, including the Medicare, Military and Medicaid programs, failure to raise the debt ceiling and to provide for regular ongoing scheduled payments to us for both these programs and the maturation of federal government debt obligations would have a material adverse effect on our results of operations, financial position, and cash flows.

Our participation in, and the operational functionality of, the new federal and state health insurance exchanges, which have experienced certain technical difficulties in their early implementation, and which entail uncertainties associated with mix and volume of business, could adversely affect our results of operations, financial position, and cash flows.

The Health Care Reform Law requires the establishment of health insurance exchanges for individuals and small employers to purchase health insurance that will become effective January 1, 2014. Open enrollment on the exchanges beganbe replaced by ICD-10 code sets on October 1, 20132014. However, on April 1, 2014, The Protecting Access to Medicare Act of 2014 was signed into law, delaying implementation of ICD-10 until at least October 1, 2015. For dates of service on or after the date of final implementation, health plans and continues until March 31, 2014. Among other things,providers will be required to use ICD-10 codes for such diagnoses and procedures. While we have prepared for the exchanges have websites where individualstransition to ICD-10, if unforeseen circumstances arise, it is possible that we could be exposed to investigations and small businesses can shop for and purchase health insurance. Certain health insurance exchange websites have experienced certain technical difficulties in their early implementation. The accessibility and functionalityallegations of the exchange websites and the accuracy of the information we are provided from them by the federal and state governments are central to both the enrollment process and our ability to understand and service this new member population.

The Health Care Reform Law requires insurers participating on the health insurance exchanges to offer a minimum level of benefits while including guidelines on setting premium rates and coverage limitations. We may be adversely selected by individuals who will have a higher acuity level than the anticipated pool of participants in this market. In addition, the risk corridor, reinsurance, and risk adjustment provisions of the Health Care Reform Law, established to adequately apportion risk for insurers, may not be effective in appropriately mitigating the financial risks related to our exchange products. These factors, along with the limited information about the individuals who have access to these newly established exchanges that was available when we established premiums, may have a material adverse effect on our results of operations if our premiums are not adequate or do not appropriately reflect the acuity of these individuals. Any variation from our expectations regarding acuity, enrollment levels, adverse selection, or other assumptions utilized in setting adequate premium ratesnoncompliance, which could have a material adverse effect on our results of operations, financial position and cash flows. In addition, if some providers continue to use ICD-9 codes on claims after the final implementation date, we will have to reject such claims, which may lead to claim resubmissions, increased call volume and provider and customer dissatisfaction. Further, providers may use ICD-10 codes differently than they used ICD-9 codes in the past, which could result in lost revenues under risk adjustment. During the transition to ICD-10, certain claims processing and payment information we have historically used to establish our reserves may not be reliable or available in a timely manner. If we do not adequately implement the new ICD-10 coding set, or if providers in our network do not adequately transition to the new ICD-10 coding set, our results of operations, financial position and cash flows may be materially adversely affected.

Item 2: Unregistered Sales of Equity Securities and Use of Proceeds

Item 2:Unregistered Sales of Equity Securities and Use of Proceeds

 

 (a)None.

 

 (b)N/A

 

 (c)The following table provides information about purchases by us during the three months ended September 30, 2013March 31, 2014 of equity securities that are registered by us pursuant to Section 12 of the Exchange Act:

 

Period

  Total Number
of Shares
Purchased (1)
   Average
Price Paid
per Share
   Total Number of
Shares Purchased
as Part of Publicly
Announced Plans
or Programs (1)(2)
   Dollar Value of
Shares that May
Yet Be Purchased
Under the Plans
or Programs (1)
 

July 2013

   0    $0     0    $871,459,332  

August 2013

   200,000     92.73     200,000     852,916,572  

September 2013

   750,768     95.65     750,768     781,118,739  
  

 

 

   

 

 

   

 

 

   

Total

   950,768    $95.04     950,768    
  

 

 

   

 

 

   

 

 

   

Period

  Total Number
of Shares
Purchased (1)
   Average
Price Paid
per Share
   Total Number of
Shares Purchased
as Part of Publicly
Announced Plans
or Programs (1)(2)
   Dollar Value of
Shares that May
Yet Be Purchased
Under the Plans
or Programs (1)
 

January 2014

   0    $0     0    $580,555,202  

February 2014

   0     0     0     580,555,202  

March 2014

   100,000     113.44     100,000     569,213,622  
  

 

 

   

 

 

   

 

 

   

Total

   100,000    $113.44     100,000    
  

 

 

   

 

 

   

 

 

   

 

(1)As announced on May 1, 2013,7, 2014, in April 2013,2014, the Board of Directors replaced its previously approveda previous share repurchase authorization of up to $1 billion with a currentnew authorization for repurchases of up to $1 billion of our common shares exclusive of shares repurchased in connection with employee stock plans, expiring on June 30, 2015.2016. Under the currentnew share repurchase authorization, shares may be purchased from time to time at prevailing prices in the open market, by block purchases, or in privately-negotiated transactions, subject to certain regulatory restrictions on volume, pricing, and timing. As of October 30, 2013,May 7, 2014, the remaining authorized amount under the current authorization totaled $781 million.$1 billion.
(2)Excludes 0.10.4 million shares repurchased in connection with employee stock plans.

Item 3: Defaults Upon Senior Securities

Item 3:Defaults Upon Senior Securities

None.

Item 4: Mine Safety Disclosures

Item 4:Mine Safety Disclosures

Not applicable.

Item 5: Other Information

Item 5:Other Information

None.

Item 6: Exhibits

Item 6:Exhibits

 

3(i) Restated Certificate of Incorporation of Humana Inc. filed with the Secretary of State of Delaware on November 9, 1989, as restated to incorporate the amendment of January 9, 1992, and the correction of March 23, 1992 (incorporated herein by reference to Exhibit 4(i) to Humana Inc.’s Post-Effective Amendment No. 1 to the Registration Statement on Form S-8 (Reg. No. 33-49305) filed February 2, 1994).
3(ii) By-Laws of Humana Inc., as amended on January 4, 2007 (incorporated herein by reference to Exhibit 3 to Humana Inc.’s Annual Report on Form 10-K for the year ended December 31, 2006).
  10.1Amended and Restated Employment Agreement, dated as of February 27, 2014, by and between the Registrant and Bruce D. Broussard (incorporated herein by reference to Exhibit 10.1 to the Current Report on Form 8-K, filed by the Registrant on February 28, 2014).
12 Computation of ratio of earnings to fixed charges.

31.1 Principal Executive Officer certification pursuant to Section 302 of Sarbanes–Oxley Act of 2002.
31.2 Principal Financial Officer certification pursuant to Section 302 of Sarbanes–Oxley Act of 2002.

32 Principal Executive Officer and Principal Financial Officer certification pursuant to 18 U.S.C. Section 1350, as adopted pursuant to Section 906 of the Sarbanes-Oxley Act of 2002.
101.INS** XBRL Instance Document
101.SCH** XBRL Taxonomy Extension Schema Document
101.CAL** XBRL Taxonomy Calculation Linkbase Document
101.DEF** XBRL Taxonomy Definition Linkbase Document
101.LAB** XBRL Taxonomy Label Linkbase Document
101.PRE** XBRL Taxonomy Presentation Linkbase Document

 

**Submitted electronically with this report.

Attached as Exhibit 101 to this report are the following documents formatted in XBRL (Extensible Business Reporting Language): (i) the Condensed Consolidated Balance Sheets at September 30, 2013March 31, 2014 and December 31, 2012;2013; (ii) the Condensed Consolidated Statements of Income for the three and nine months ended September 30, 2013March 31, 2014 and 2012;2013; (iii) the Condensed Consolidated Statements of Comprehensive Income for the three and nine months ended September 30, 2013March 31, 2014 and 2012;2013; (iv) the Condensed Consolidated Statements of Cash Flows for the three and nine months ended September 30, 2013March 31, 2014 and 2012;2013; and (v) Notes to Condensed Consolidated Financial Statements.

SIGNATURES

Pursuant to the requirements of the Securities Exchange Act of 1934, the registrant has duly caused this report to be signed on its behalf by the undersigned thereunto duly authorized.

 

  HUMANA INC.
  (Registrant)
Date: 

November 6, 2013

May 7, 2014 By: 

/S/ JAMES H. BLOEM

James H. Bloem
Senior Vice President, Chief Financial
Officer and Treasurer
(Principal Financial Officer)
Date:

November 6, 2013

By:

/S/s/ STEVEN E. MCCULLEY

   Steven E. McCulley
   Vice President and ControllerInterim Chief Financial Officer
   (Principal Financial and Accounting Officer and Duly Authorized Officer)

 

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